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Best Western Hotel Driftwood Inn, Idaho Falls

4.5/5  - basé sur 1157 notations.
575 River Pkwy, 83402-3313, Idaho Falls, United States - See map
Best Western Driftwood Inn - Best Western Driftwood Inn is located on the banks of the Snake River. The Best Western Driftwood Inn is ideally located in the center of Idaho Falls. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Discover this pet-friendly Idaho Falls, Idaho hotel overlooking the beautiful Snake River and Falls! Located along Eastern Idaho's Snake River and Falls, the Best Western Driftwood Inn is committed to providing friendly customer service, comfortable accommodations and convenient locations, all for an affordable rate. Each well-appointed guest room and suite at this Idaho Falls hotel features cable satellite television with HBO® and free wireless high-speed Internet access as well as beautiful views of the river and waterfalls. Hotel guests will enjoy an array of amenities including a complimentary full breakfast, a seasonal outdoor heated swimming pool, 24 hour spa and fitness center, guest laundry and full business services. Pets are welcome with a small fee. The Best Western Driftwood Inn is conveniently located minutes away from downtown Idaho Falls shopping and dining. Hotel guests will find a variety of outdoor activities including biking and jogging paths along the "Green Belt", golfing and snow skiing at the Kelly Canyon Ski Area, only 30 miles away. Families especially will enjoy visiting the Museum of Idaho and the Tautphaus Zoo, both less than two miles away. Corporate travelers will find themselves close to INEEL and Eastern Idaho Regional Medical Center. This Idaho hotel also offers convenient access to Jackson Hole, Yellowstone National Park and Grand Teton National Park, all within a couple hours drive. The friendly, helpful staff at the Best Western Driftwood Inn is ready to ensure a fun-filled memorable stay in Idaho Falls, Idaho. Make a reservation today and save! Enjoy your stay.

Best Western

Hotel Driftwood Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
based on 1158 guest reviews
NOTE ISSUED
Excellent
695
Very Good
323
Average
86
Poor
29
Terrible
25
REFER TO NOTICE
Business Business
125
Couples Couples
488
Family Family
367
Friends getaway Friends getaway
77
Solo travel Solo travel
67
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Top Notch"

5
08/11/2018

This hotel was reasonably priced and had a professional, but friendly staff. This was one of the best places we have stayed at in a while. The breakfast options were awesome. We really enjoyed the pancake maker.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear 375trishac, We appreciate your wonderful review. Knowing we are one of the best puts a smile on our face. We hope to see you again soon!

"Great Staff and Experience"

5
05/11/2018

We had a great experience at the BW Driftwood Inn after moving from a terrible hotel. The staff was so friendly. Tanya helped us book the room when we walked in and she was so nice. When we checked in, Melissa greeted us and offered us an upgrade to a river view room along with fresh baked cookies and soup. It was such a pleasant surprise! The room was cozy and clean and the hot tub was really enjoyable. Breakfast was delicious and all staff was accommodating and friendly. We will definitely be back if we stay in IF again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Karie D, WOW! Thank you for the wonderful review. I love to hear that my staff took suck wonderful care of you. The potato and soup bar are a special treat. We hope to see you again soon!

"Well maintained older property"

5
04/11/2018

We last stayed at this property 7 years ago and were pleased; things have only improved since then! The staff was very friendly and accommodating. The breakfast was delicious with an egg cook and plenty of options for everyone.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Matthew B, We appreciate your wonderful feedback! We love to hear you are enjoying the improvements we are making. We hope to see you again soon!

"Best place to stay in Idaho Falls"

5
03/11/2018

We loved staying at this Hotel. Nice employees. Great customer service. I would come back to this hotel again. It was a very nice stay. We liked the Baked Potato bar. We liked the hot breakfast. We liked the Hot Tub. The room is spacious too.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Jenny0128, Thank you so much for your great review! I'm so glad that you enjoyed your stay with us and our great amenities. We, as a team, look forward to seeing you again soon!

"First time at this beautiful motel."

5
01/11/2018

Room was quiet, clean and warm. Also included a fridge and microwave. Loved the double head shower. Breakfast was unbelievable; Handmade made to order omlettes, waffles, pancakes, country potatoes, sausage, biscuits and gravy, homemade banana bread, bagles and cream cheese, yogurt, milk, juice, coffee, tea, cold and hot cereal. It was like going to Sunday brunch

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Navigator68138859631, Thank you so much for your great review! I'm so happy to know that you had a great stay with us and enjoyed our great facilities and wonderful breakfast. It always makes me happy to read reviews like your. We hope that you will be staying with us again soon!

"Great place"

5
31/10/2018

Very clean. Delightful breakfast. Sound of the waterfall front all the rooms. Microwave, refrigerator, And coffee in room. Fresh coffee in lobby all times of day. Hot tub, outdoor pool. Exercise equipment

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Cindy2z1, Thank you so much for your fantastic review! I'm glad to know that you enjoyed our wonderful breakfast. We work hard as a team to provide a great experience, and I'm glad that we could do that for you. We hope to see you again soon!

"Loved it!"

5
29/10/2018

The hotel was lovely. The outside was beautifully landscaped. Our room was very clean. The entire place looked new. We were very pleased with their breakfast. They even had made-to-order eggs! Would highly recommend. Would love to go back!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Freedom07271839205, We appreciate your wonderful review of our hotel. We love to hear that your room was clean and you enjoyed our amazing breakfast. We hope to see you again soon!

"Loved Everything About It!"

5
25/10/2018

Our stay was so memorable - for all the right reasons! We arrived early, but were greeted warmly nonetheless, and given a sincere welcome though it was truly too early to check in. We got the ideal room we'd requested, and appreciated the great view from the balcony. Our toilet was a mite sluggish, but a clerk immediately came up and fixed it without grumbling or making a mess. The location is superb, and just as nice are the amenities. The omelets cooked-to-order were a standout, and my husband thought the breakfast coffee was as good as his favorite coffee shop. I had a random information request, and though the clerk did not have that info, she found it for me. The bed and bedding were comfortable, the climate controls easy to manage, even the bedside lighting was handier than I've found elsewhere. Would love to stay here again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear unhappy c, Thank you so so much! I am so glad that we were able to exceed your expectations during your stay with us! I love to share reviews like yours with my team. I always appreciate learning that someone did an superb job and made your stay that much better. I look forward to your next stay with us.

"Great place"

5
23/10/2018

Wow what a nice place clean and great service best hot breakfast in the morning which was included in the price. Fresh eggs cooked by the staff. Great price for the room. Fresh coffee, tea, hot potatoes are place out at the end of the day for people to eat

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Elaine M, Thank you for taking the time to provide us with a wonderful review. We love to hear that you enjoyed our evening potatoes, soup, and cookies. We hope to see you again soon!

"A solid choice; fun omelet bar at breakfast"

4
19/10/2018

This hotel is older, but pretty well maintained. It has a second floor, but no elevator. Our room was quiet, except for the pleasing sound of the falls just across the street if our patio door was open. Beds were soft but sagged just a bit to the middle. Staff was very courteous. A very kind lady made breakfast omelets to order. For the price we weren't disappointed.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear GJ1395, Thank you so much for your good review! I'm so happy to know that you enjoyed your stay and were able to enjoy the beautiful sound of the falls. We appreciate your feedback and look forward to seeing you again soon!

"Nice hotel next to river, pet friendly"

4
19/10/2018

One of the best Best Western hotels we have stayed at. They serve a limited evening snack, the breakfast includes an omelet station with eggs cooked to order. River parkway is across the street which make it very convenient. Clean pet friendly rooms.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear RipleyLake, Thank you so much for your great review! We are so glad that you enjoyed your stay with us and our wonderful location. We look forward to seeing you again soon!

"The BEST Best Western Ever"

5
17/10/2018

The nicest employees, the room was nice and clean with good beds. Great breakfast and the soup and baked potatoes at night were great. The view of the snake river and the LDS temple were amazing. Staff was very accommodating. Wonderful place to stay!!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear LindaO1430, WOW! The BEST Best Western! That is quite the compliment. We love to hear that our staff took great care of you. We have to agree our location is the best. We hope to see you again soon!

"Nice Hotel in Great Location"

4
16/10/2018

My husband and I stayed here for one night recently. Staff was very nice. Hotel is clean and comfortable. Location is great across from the river with nice river walk. Breakfast very good with made to order eggs if desired. Only negative is the laundry room which I needed to use. The machines should be updated....small...$2 wash and $2 dry. We would stay here again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear pcbc17, Thank you for great feedback. I'm glad that you had a great experience with us. We work hard to impress and are always looking for way to do better, and your feedback helps us do that. We look forward to you staying with us again!

"Nicely done"

5
14/10/2018

Usually pass thru town without stopping. We decided to stay overnight this time. Glad we did. Enjoyed our stay at this hotel. Nice comfortable room. Close to river walk and falls just across the street which we ventured out to do. Several restaurants within walking distance. Breakfast selection was great. Freshly cooked omelet by individual order. Nice banana bread. Attentive staff. Hit the road satisfied. Will definitely return.

Bernadette C, Manager at Best Western Driftwood Inn, responded to this review
Dear Robert C, We appreciate your wonderful review. We love to hear you enjoyed our breakfast and our banana bread! We are happy you found us and we hope to see you again soon!

"The people especially Rebecca could not have been kinder"

5
12/10/2018

Our car broke down at the door. They feed us soup because we had no way to go get dinner plus it was raining. While waiting for a tow they gave us a deck of cards to play with. Rebecca kept checking to see if we were ok. She made the experience pleasant instead of depressing. Thank you Rebecca.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Trek764541, THANK YOU SO VERY MUCH! I am so glad to hear that Rebecca went above and beyond to make turn your situation into a good one. She is a shining example for our team. I hope that you stay with us again soon!

"Step Back in Time in a Good Way"

5
11/10/2018

Our stay at this Best Western was quaint and a pleasant surprise. The exterior Was beautifully landscaped. It was across the street with minimal traffic that runs parallel to the river and falls. Walking paths took us all over town. Our 2nd floor suite was very nice. There was a full service kitchen, a separate bedroom, and a nice bathroom with a combo shower and jacuzzi soak tub which my husband said felt good after a long day of site seeing. I took a morning shower with my only issue being the step up to get in the tub. Thankfully there was a rail on the wall...at 5'2" I needed it. Both rooms had their own heat/cool controls and flat screen TVs.. We took advantage of the full service breakfast bar that was included with the room. The property was clean,safe, and well maintained. Amenities include hot tub, work out room, and outdoor pool. We both said it reminded us of family vacations 50 years ago except everything was modernized. Two things to keep in mind...no elevators and all rooms are outside access.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Blesses2Bmarried, Thank you for the rave review. We love to hear you enjoyed your stay with us. We love to hear you enjoyed your suite with the jetted tub. We have to agree our breakfast is amazing. We hope to see you again soon!

"Mixed review"

4
10/10/2018

I booked a room that showed a balcony however when we checked in, I was told they were fully booked and only had a regular room. I asked for a refund for the price difference but was declined. THE GOOD-The room was nicely decorated. Location was great, right by the falls and Snake River. The breakfast was wonderful!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Ekehl, Thank you for taking the time to review our property. We are very sorry there was some misinformation on the room. We are in the process of fixing that. We are happy to hear you enjoyed our amazing breakfast. We hope to see you again soon!

"Hidden gem in Idaho Falls"

5
09/10/2018

I had a lovely night here. What initially appeared to be crowded parking was NOT crowded--I ended up parked one space from my door. The room was clean, the bed was comfortable, and the SHOWER--YAY! There were two shower heads--the standard you find everywhere, plus an additional "rain" shower head right in the top center of the oversized shower stall. It was lovely! I don't know if all the rooms have that feature, but I loved it. Note that the shower door does pull open so that you can get to the shower controls.My check-in experience was a delight as well. I was running very late, and the woman who checked me in said "I was just about to call you--I wanted to be sure you were ok!" Even if she was just checking to see if I was still coming, her presentation was very warm and friendly.NOTE: This is a motel. That is, rooms open directly to the outside, even on the ground level. I didn't worry about that in this location, but there are other places where I wouldn't want to be in a room that opened directly to a parking lot.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear iddanceaway, Thank you so much for your fantastic review! Reading reviews like this are what makes my day! We work hard as team to provide a top notch experience, and I'm so glad that we were able to do that for you. We look forward to seeing you again soon!

"Best hotel in idaho falls"

5
08/10/2018

This hotel goes above and beyond any best western experience I have ever had. The breakfast omlett bar is awesome, and when we arrived, they even offered soup. It is also within walking distance of all the fun things to do in Idaho Falls.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear 694amiee, WOW! Your wonderful review has put a smile on our face. We love to heat that you think we are the best hotel in Idaho Falls. We have to agree our location on the Snake River and Falls is amazing. We hope to see you again soon!

"A happy surprise"

5
03/10/2018

We chose this place because we are Best Western frequent flyers. What a happy surprise to find that it is located on the River Parkway, with strolling paths to look at the falls. It is an older property, very nicely maintained. Nice rooms, with fridge and microwave and good WiFi. Friendly front desk.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Ray W, We appreciate your amazing feedback. Your loyalty to Best Western does not go unnoticed. We hope to see you back soon!

"Misinformation on type of room"

3
01/10/2018

I called in and reserved a 2 person jetted tub room, at least that is what the lady told me. It could not even fit my wife who is 64". The breakfast though is outstanding, made to order eggs! Scrambled, omelette, any style at all. But the room was bad, at least in my case it was. A 2 person jetted tub like I was told would have been much better.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Tom T, We appreciate you taking the time to provide us with feedback. We are sorry you had an issue with the jetted tub. Our jetted tubs are larger than normal and typically fit two people. We would love a second chance to impress you.

"May not get room booked"

3
30/09/2018

Booked riverview room with balcony as on hotel website, recieved ground room and told last room avail, only view was of parking lot cars. No cookies on checkin as advertised. Inside room awesome, so was breakfast.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Jacqueline D, We apologize for the miscommunication. We currently do not have any rooms offered with balconies on our website. Our fresh baked cookies are very popular and are first come. We are glad to hear the room was nice and you enjoyed breakfast. We hope to have a second chance to impress you.

"Great experience"

5
30/09/2018

Older facility but clean and well maintained. Friendly and very accommodating staff. Great fitness area. Great location with river in front of motel. Nice bike path and beautiful water falls. Fantastic breakfast with eggs made to order.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear paul r, thank you so much for your wonderful review! I'm so glad that you enjoyed your stay with us. We as a team, work hard to impress you and I'm glad we were able to do that for you. We hope to see you again soon!

"Very Nice Place "

4
29/09/2018

We stayed at this hotel based on previous reviews. It was a very nice and quiet night. We booked a room on the second floor with a view of the river. The view was awesome. The staff was very friendly from the phone call to book the room up through checkout. The room was nice. Shower had been remodeled and was nice. We walked along the river up to a restaurant for dinner then walked completely around the river. Would definitely recommend this hotel.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear s w, Thank you for your wonderful review! I'm so glad to hear that you enjoyed your stay with us and our wonderful team. I thank you for your recommendation and hope to see you again soon!

"Super "

5
23/09/2018

My wife and I stayed one night there. We really can recommend it. Already the front desk staff were very friendly and professional. The room was good situated, very nice, proper and overlooking the river as demanded by the booking. Also the restaurant advise for dinner was just excellent

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear pfisterercue, Thank you so much for your wonderful review! I am so glad to know that our team has been warm and welcoming to you. We look forward to seeing you again soon!

"Comfortable & nice location"

5
23/09/2018

We liked the location right beside the river. It's quiet and just a few minutes walk from downtown. Rebecca was very helpful and welcoming when we checked in. The room was a good size and clean. We also enjoyed the tasty breakfast!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Csny159, Thank you so much for your great review! I'm happy to hear that Rebecca was able to make you feel at home with us. I hope to see you again soon!

"Perfect place. "

5
21/09/2018

After 8 hours of driving this was like a oasis. The hotel is opposite the river and falls, what makes for a lovely site after hours of desert an interstate. The check in was quick, nice pool, hot tub and gym. Room was fantastic and clean with mini fridge freezer and TV. Food and shops near by / could walk. Free breakfast with a cook making omelette to order what was a nice touch. All the staff are very nice.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear WesUK-USA, Thank you so much for your fabulous review! I am glad that our hotel could be your oasis and not just a mirage! We look forward to your next stay with us!

"Rebecca was great."

5
20/09/2018

Got in late. Very tired. Rebecca was very nice,helpful and Informative. Showed real concern for our comfort.hotel was clean,comfortable and nice location. We are traveling with a large dog and they are very welcoming to her. We all slept great.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear heglsaer63, Thank you so much for your great review! I am so glad that Rebecca was able to make you feel at home. We look forward to seeing you again soon!

"Proven To Be a Repeat Winner"

5
19/09/2018

Been staying at the Driftwood several times a year for the past 7 years, journeying from SoCal to Montana. Have never been disappoiinted, and is the reason I keep coming back, time after time. Clean, comfortablet, with a fantastic breakfast and attentive, friendly staff. High recommend!!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear James P, We appreciate your loyalty to our hotel. It is nice to know you choose to stay with us. It is guests like you that make us smile. We hope to see you again soon!

"Anniversary stay"

5
18/09/2018

Stayed at BW Driftwood on first night (our anniversary) of our Yellowstone/Jackson Hole vacation. BW staff was welcoming and helpful. Room was very nice, clean, comfortable and right on the river. Train whistles made sleeping a little difficult. River walk was great. Short walk to Copper Rill restaurant for wonderful dinner.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Donald B, Thank you so much for your wonderful review and for sharing your anniversary with us. I'm so glad that our team was able to make your stay a great one, and that you enjoyed our great location. I look forward to your next visit with us!

"Damn fine"

4
17/09/2018

Establishment is clean, maintained and obviously well run. Beds were reasonably comfortable, bathroom was newer with large shower. Ac worked well. Across the street from falls and nice area to walk. Didn't stay for breakfast to get early start.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Tom L, Thank you for your good review. I'm glad to know that you enjoyed your room during your stay with us. We hope that you will be able to stay and enjoy breakfast during your next stay!

"Great Place"

5
17/09/2018

We really enjoy most of the best westerns that we have stayed in. This one was no exception. Bed was comfortable, room was clean, Rebecca, the lady who checked us in was very kind and even called to make sure we were still on our way when we had travel delays. We were able to get late checkout and a bonus is the room is close enough to hear the waterfall. We have a toddler who is very ready to get out of the car after being on the road for hours so having the hotel put us on the ground floor was awesome! Much appreciated! Didn't wake up early enough to have breakfast.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear cmrogers50, Thank you for your great review! I'm so happy to hear that Rebecca took great care of you! We are glad you enjoyed your stay and look forward to seeing you again!

"Nice"

4
13/09/2018

The room was very clean and quiet. Leo at the front desk was very welcoming and pleasant. i work at a resort and like to comment on especially good employees when I experience it. We thoroughly enjoyed the complimentary hot breakfast in the morning.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Kathi D, Thank you for the wonderful review. We appreciate you sharing your experience. We love to hear that our employees took great care of you. We hope to see you again soon!

"Great front desk staff"

5
11/09/2018

We have stayed here several times during our road trips to California. Unfortunately this time the hotel was full. We arrived around 6:20 on a Monday night & the rooms were all booked. But - thanks to the fabulous staff at the desk they were able to book us a room at the BW sister hotel just down the street. Appreciate the help! We will be back!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Altius10, THANK YOU! I love to hear that our staff took wonderful care of you even though we did not have rooms. We hope to see you again soon!

"Beautiful Area"

4
11/09/2018

Beautiful Hotel with beautiful water fall on the side of the building as well as a neat lake across the street with a view of the Morman Temple. Laundry facility was hard to reach for "short" people. Ate my quarters but front desk reimbursed me.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Phototaker872, Thank you for the great review! We love to hear you enjoyed our view of the Snake River and Falls. We hope to see you again soon!

"Lovely location - great breakfast"

4
09/09/2018

We stayed here whilst on a road trip. The room was large with two king beds. It was comfortable and warm. The staff were helpful assisting with recommendations of local restaurants. There was a good selection for breakfast - we had the fresh made omelettes which were really tasty. The staff in the breakfast area were very friendly and recommended some sights to see in the local area. It was possible to get fresh tea and coffee in the reception area as well as fruit and they also provided us with water. There was a pool but we didn't have the opportunity to avail of this as we arrived late. The hotel is located in a lovely setting near the river - there is a lovely walk just across the road from the hotel. The waterfall is pretty impressive and there is also a lovely garden section on the other side of the road. The town was very well kept.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear MrsMSmurf, Thank you for the wonderful feedback. It is nice to know you were impressed with our breakfast and our scenic location on the Snake River and falls. The Best Western Driftwood staff hopes to see you again soon!

"Good rooms, incredible staff"

4
09/09/2018

The hotel is situated right on the river with beautiful views of the LDS temple and falls. Wonderful river walk right next to the location makes for great evening and morning walks. The facility is an older hotel remodeled in newer decor which is adequate and clean. The rooms are clean and comfortable with good beds which are soft and welcoming. All in all a good place to stay. The staff is what makes this place a wonderful place. Very helpful and friendly as we arrived with a great recommendation for dinner. The staff during the included breakfast was outstanding. Very attentive and quick to replace used plates and eggs to order as well! Thank you for a great stop over in IF.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Bored72, thank you so much for your great review! We are so glad that you enjoyed your time with us. We work hard as a team to provide you with an exceptional experience. We hope to see you again soon!

"Absolutely love this hotel!"

5
06/09/2018

Where do I start? My husband and I decided to travel to Idaho Falls for a 2 night getaway. I had never been to this city although my husband had been there for business years ago. I researched hotels and I picked this Best Western after reading the great reviews. This hotel is in a perfect location - across from the Greenbelt that runs along the Snake River. Also close to restaurants and the historic downtown, all within walking distance. Upon arrival I noticed how pretty the outside of the hotel and pool looked with the beautiful flowers, shrubs and greenery. A lot of thought and work went into this. There was a really nice wall type waterfall (if you will) in the front of the hotel. Nice touch. Next inside the lobby we were greeted by two friendly front desk clerks. I asked if it was possible to get an upstairs room (riverview) and the two staff members were very accommodating. Room 44 was suggested. This turned out to be one of the best rooms for a great view of the Snake River and Temple. The room was so nice - immaculately clean. The bed was very comfortable. Everything worked great. No problem at all. The pool was inviting. I only wished my bathing suit fit me so I could swim in the pool. In the morning in addition to the usual continental type breakfast you could have a made to order omelette or egg scramble or breakfast burrito. I had an omelette and my husband had a burrito. Delicious! I will end this by saying that if you are in the Idaho Falls area and need a room for a night or even longer this is the place to stay in. Clean hotel, nice and friendly staff. You will not be disappointed. If my husband and I are ever in Idaho Falls again we will be staying at this hotel and asking for Room 44 again.

"Great Place to Stay!"

5
04/09/2018

We stayed here one night on our way to Yellowstone and it exceeded our expectations! The location is perfect. It's right across the street from the river walk. The room was spacious and probably more than we needed but I'm not complaining. They have a small gym. The breakfast offering is more than most hotels and it's actually good. The staff was exceptionally friendly and more than helpful. I would stay here if I'm ever in the area again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Lauren L, Thank you for taking the time to provide us with a wonderful review. It is nice to know you enjoyed your room and our amazing breakfast. We hope to see you again soon!

"National Parks Stopover"

5
04/09/2018

Our family stayed at the Best Western Driftwood Inn on the way from the SLC Airport to the Grand Teton and Yellowstone National Parks. It is a motel that has undergone an extensive renovation. The rooms are clean, modern and quiet. You can't beat the location either-right across the street from the Idaho Falls. While we did not use the pool, the small fitness center was great. Their complimentary breakfast was well above the average Best Western breakfast. They had oatmeal, waffles and cooked to order omelets. I do wish they had more fresh fruit however. This is great place to stay in a very nice city.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Raaqlc, We appreciate your amazing feedback! It is nice to know you enjoyed our amazing breakfast and location. We hope to see you again soon!

"Not Clean!"

1
02/09/2018

Although I know TripAdvisor manipulate the reviews and don't show the negative ones, I'm gonna write this! This motel is not clean. There was hair all over the sheets! First I thought it's only the pillows, and we asked for extra towels to cover the pillows, not there was hair also on the mattress cover, and duvet cover. The bed, should be the number one priority for every hotel! The fact that they didn't bother to change the bedding is disgusting!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Raha y, On behalf of our entire team I would like to apologize that we did not exceed your expectations. Our number one priority is your satisfaction. This is not our usual standard and we will be reevaluating how things have been done so that we can improve. Your feedback is what helps us to grow, and we hope you will give us another chance to impress you.

"Great Place to stay"

5
01/09/2018

By far the nicest Best Western experience we've had. Location, friendliness of staff, quiet room, and proximity to walking path along the river were all factors in making this an outstanding hotel to stay at!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Anita B, Thank you so much for your great review! We are so glad that you enjoyed your stay with us. We look forward to seeing you again soon!

"Peaceful and Near places of interest- a great PHOTO Worthy Park"

5
27/08/2018

Reservations made and confirmed with concern for my needs. I wanted a Ground Floor 2 Queen beds and a waterfront view and it was waiting for me. Yes water front view ! There is a park across the street that is long and slender next to the Snake River- Excellent paths for walking and unique park benches - shaped like animals but comfortable. The river is also a water fall/electrical plant but does not look like a commercial area it is a long thin beautiful park . Quite along parts of the river and very active water in other parts and all photo worthy! Best of all I can watch from my room. Breakfast was included in the room rate and it was not just cereal - you can have eggs cooked for you your way, do it yourself waffles - biscuits and gravy, fresh fruit, juice, yogurt, etc etc. Served early for the early risers and for 2- 3 hours. I have stayed here before and make it a point to return when I am any where near. They have new card keys that open the locks quickly and without having to fit it in a slot.. The bed was comfortable and the air conditioner/heater had a dial with heat degrees so you don't have to guess what the little lines mean. Yes on small refrigerator + hair dryer and other comforts needs. If you forget your toothbrush, or need a sewing kit.. it is there just ask the front desk. Exercise room and more. Wish I could move it closer to my home - perhaps down on the Oregon Coast - Then I could visit more often. Enjoy it I did and will again. and again if the opportunity arrives.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Grandma W, Thank you so much for your wonderful review. We are so glad that you had an excellent stay with us. We are so happy that we were able to impress you and look forward to seeing you again in the future!

"Front Row & Center"

5
27/08/2018

This is the place to stay in Idaho Falls. It was our first time in this town. A great room - front row and center to the falls. Clean, comfortable and restful sleep! The staff was extremely friendly and went out of their way to make sure this was an excellent stay. Thank you! The bicycles - to ride around the lake - were the icing on the cake. They are available for the asking.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Devaz, Thank you so much for your awesome review! We are so glad that you enjoyed out awesome location. We hope that we will be seeing you again soon!

"Beautiful hotel"

5
26/08/2018

The staff here made us want to stay on and on. They were very helpful and kind with big smiles under computer upgrade problems. The lobby has fresh fruit and at other times had cinnamon rolls. The room was spacious and clean. The breakfast was exceptional with homemade eggs and omelets. Hot tub was nice and while in there met the owner and he was extremely nice. I highly recommend this hotel, the river setting is so nice and peaceful.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Mvwalker53, Your wonderful feedback put a smile on our faces! We appreciate you taking the time to provide us with feedback. We love to hear our staff took wonderful care of you. We hope to see you again soon!

"Great stay"

5
26/08/2018

One night stay at this wonderful Best Western. I had a beautiful room overlooking the falls with a small balcony. How great at the end of a travel day to sit on the balcony and read a bit. Leo at the desk was great, friendly, easy check in. Sorry I missed the cookies. Room was great, updated, with a nice Keurig coffee maker. Very comfy king bed. Had a wonderful night's sleep. Thank you Best Western.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Janly, Thank you for your wonderful feedback of the Best Western Driftwood. We appreciate your kind words. It is nice to know you enjoyed our balcony overlooking the Snake River and Falls. We hope to see you again soon!

"Great place in a nice area by the falls!"

5
26/08/2018

We stayed here in Aug 2018 for a two-night visit in Idaho Falls. The front desk staff was very friendly and accommodating at check-in. The room was clean, large and up-to-date, with a fridge and coffee maker among the other predictable amenities. The pool was great-clean and a good size. I was impressed with breakfast. There were the standard offerings (cold cereal, yogurt, fruit, pastries including home-made banana bread, bagels & toast, waffles, oatmeal, meat, juices, coffee) as well as a made-to-order egg station. The folks manning the station worked their butts off and were so friendly-they even delivered your eggs to you at your table! When we checked out, I was again impressed with the happy, pleasant, professional demeanor of front desk staff. They're doing it right at this property! The location is great - across the street from the river and falls, which has a very pretty paved walking trail alongside, with picnic tables and benches. Perfect view of the Mormon temple across the river. Very lovely! Also a short walk to a great Mexican restaurant (Jalisco's). I highly recommend this hotel for a visit to Idaho Falls.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear oldymey, Thank you for your great review. We work hard as a team to provide an excellent experience for you. We look for the happiest and most enthusiastic people to be part of our team. We hope that you will be staying with us again soon!

"Wedding Celebration"

5
21/08/2018

Love this place. From the time I checked in, to the time I checked out, the staff was phenomenal. They took care of getting my dress for my Son's Wedding to & from the cleaners. Perfect location! I will definitely be coming back and staying here again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Beachbumgirl62, Congratulations again on a successful wedding. We are grateful we could play a small part in the big day. We appreciate your wonderful review and hope to see you again soon!

"Idaho Falls"

4
20/08/2018

Driftwood was a nice place with great staff, great continental breakfast nice pool close to eating establishment and a great view of the Falls and also a beautiful of the Mormon LDS Temple breathtaking,enjoyed the weekend definitely will return.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Randy B, Thank you for taking the time to provide us with a review! We're glad that you enjoyed your time with us. We look forward to seeing you again soon!

"Great Experience"

5
19/08/2018

We have choosed this hotel just because of it is located right nest to the falls , park , restaurants etc...Best western is always a great choice in budget range hotels. Staff was so good and they even helped to plan our visit to national parks.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with wonderful feedback. It is nice to know you enjoyed our location on the beautiful Snake River and Falls. We hope to see you again soon!

"Great place to stay in Idaho Falls"

5
19/08/2018

Great place to stay, wonderful staff. He roomes are nice, extremely clean and tge staff is wonderful. The work out facilities and hot tub are better than most all hotels I stay at. The breakfast is probably the best of any hotel.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Dkranend, Your wonderful feedback means a lot to us! We love to hear you enjoyed our wonderful breakfast with made to order eggs. At the Best Western Driftwood we take pride in our hotel. We hope to see you again soon!

"Like a Super 8"

3
18/08/2018

Pros: Friendly professional staff. We had a ground floor room. It had a view of Idaho Falls on the Snake River. Restaurants were within walking distance. Breakfast was made to order eggs. Cons: The room was in the older part of the property and could use some remodeling. You could hear noise from upstairs. The desk chair was not adjustable anymore and could not be used. Talked to Leo at front desk and he tried to find us another chair but didn't have one. The second night someone with a dog was across the hall and you could hear the dog barking. The hotel was just slightly nicer than the Quality Inn and Rodeway Inn adjacent to the BW - but is priced like a BW Plus. There are a lot of people in the river park across the street. This area is not in a very good part of Idaho Falls. The hot tub/spa is convenient for the old part of the hotel and the pool is convenient for the new part of the hotel. This property is a motor inn.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear GlendaZ, Thank you for taking the time to provide us feedback. Our location on the wonderful Snake River and falls is very desired. This part of town is one of the best, very safe and fun. We loved to hear you enjoyed our amazing breakfast. We hope you give us a second chance to impress you.

"Pool is actually quite small"

3
16/08/2018

I booked this hotel based on the photos of the pool, which make it appear quite large. The photos are quite deceptive. The pool is actually rather small. The room was clean but the decor was a bit dated.

"The best "Best Western""

5
14/08/2018

We are retired and we travel a lot. Last night, we stayed at the Best Western Driftwood and it is AWESOME. It is adjacent to the River Walk and great restaurants. Right across the river is a gorgeous Mormon Temple/Church. The breakfast at the hotel was great - omelets, eggs etc TO ORDER. Home made banana bread and all of the other goodies. Employees are very knowledgeable and friendly. Would I stay here again - heck yes.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Randy D, Thank you so much for your fantastic review! We are so happy that you had an fantastic stay with us. We work hard to provide an experience that exceeds expectations, and are thrilled that we were able to do that for you! We look forward to seeing you again soon!

"Great employees."

3
11/08/2018

This is an older property. It is located across the street from the falls. Beautiful location. All the employees, front desk, housekeeping, breakfast servers were excellent. I felt the price was a bit high for the age of the motel.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Linda B, Thank you for your review! We must agree that our location is beautiful. We hope that we will see you again soon!

"Excellent stay!"

5
07/08/2018

The Staff was very friendly and helpful. The room was a very nice one which included a kitchenette, a huge tv, good beds and 2 sinks. It's close to the highway as well as an excellent bar near by. It is very close to the falls which are right across the street.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear SheldonZern, thank you so much for your fantastic review! We're so glad that you enjoyed your stay with us. We hope that we will see you again soon!

"Nice place"

4
06/08/2018

Has a pretty good free breakfast and not far from The Riverwalk plenty of restaurants nearby and the waterfall can put you to sleep has a lot of parking , soups during the winter and always has cookies

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Shane, thank you so much for your review! We are so glad that you've had an enjoyable time with us! We look forward to seeing you again soon!

"Loved it here"

5
30/07/2018

I don't know what the heck negative reviewers are talking about. We would definitely stay here again. We had a two King room on the bottom floor. It was HUGE and opened up to a view of the river across the street. The room was very clean. The beds were super comfortable. TV was a nice size for the room with lots of channels. The hot tub is open 24 hours. Parking is convenient to your room. Customer service was great.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear badworkingmom, Thank you so very much for your wonderful review! We are so glad you had an awesome time with us. We are so glad that we were able to exceed your expectations. We hope that we will see you again soon!

"Driftwood"

5
29/07/2018

This hotel has done a great job considering its age. For us, the main attraction was location and pet triendly. We were pleasantly surprised with the breakfast. We arrived late in the evening and there was no parking left. We parked on the street which was fine. Our only complaint was the small beds. You can't ask for a better location. Great views of the river and easy freeway access. When traveling with our dog, we will use this hotel again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Gaylen W, Thank you so much for your amazing review! We are so glad that we were able to provide a wonderful experience for you and were able to accommodate your pet needs. We look forward to seeing you again!

"Nice view from Inn"

5
28/07/2018

Stayed at this Inn for a one night stay. Both personal at the front desk were both very helpful, personable, and professional. Excellent reference for a nice dinner. Young lady from front desk even called after we had been there for a while to call and make sure everything was good. Check out the next day went very smooth. Good place to stay as a family. Nice pool for all ages.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Gary W, Thank you for taking the time to provide us with your good review! We are so glad that you had an enjoyable time with us. We hope you will be staying with us again soon!

"Great Location"

5
28/07/2018

Beautiful spot, on the river, a few yards from the falls. Were upgraded to a river view room with a fantastic walk-in shower with multiple sprays. Breakfast had an omelet station where your choice is made to order. Love this place!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Barry B, Thank you for your great review! We are are so glad that you had a superb experience with us. We hope you will stay with us again soon!

"That banana bread though!"

5
27/07/2018

Great location, extremely friendly staff, clean,overall just a great stay. Walking distance from the restaurants, shops and across from the falls. Try the fresh baked banana bread, it won't disappoint.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Brandon L, Thank you for your wonderful review. We are so glad that you enjoyed your stay and our fresh banana bread! We hope we will again soon!

"Clean, Great Staff, Many Amenities!"

5
27/07/2018

If you're looking for clean, best rates and staff who truly enjoy working with the public, this is the place to be. The Best Western, Driftwood is awesome. I am so particular with cleanliness, and this place ranks high on that score. The TV remote is one of the first things I wipe down. That was not necessary here; the remote is in a cloth bag, notating that it's clean. The drinking glasses (not plastic cups), are also wrapped. This is an older facility that has been updated. The shower is tiled with spotless clear glass, pedestal sink and surprisingly, a soft close toilet seat lid. The room was comfortable. Breakfast is not the typical continental type with packaged danish and poptarts. There is an egg station with someone cooking to order, a Belgian Waffle iron, juices, muffins, dark and white breads, as well as homemade (and delicious) banana bread. Cereals, including oatmeal, and yogurt are also offered. There's also a lovely pool, as well as the scenic Falls and park, just across the street! If you're looking for value and quality, this is it!

"Nice"

5
27/07/2018

We enjoyed our stay. It was clean...you can drive up to your door. The staff was nice and the continental breakfast was great. We stayed in some other places on this trip that cost much more and were not nearly as nice.

"A night in Idaho Falls with my granddaughter and 2 great nieces!"

2
24/07/2018

The location of this motel is right on the river with a beautiful walking path and good dining and micro brew within walking distance. It is reasonably quite and nicely maintained. We were on the 1st floor and next time I would ask for the second as there are benches on the balcony to sit on. The pool was small but nice. Breakfast was delicious, especially the home made banana bread.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear JiggsHelenaMT, Thank you for taking the time to review our property. We can tell you enjoyed your stay so we are a little confused about the 2 rating. We hope to see you again soon!

"Nice place to stay"

5
23/07/2018

Stopped here for the night on the way to Yellowstone based on reviews. The guy at the front desk was very friendly and check in process was a breeze. I thought the rate was reasonable given the location. Asked for a room overlooking the river and got a large corner suite with small kitchen on second floor. Room was dated but extremely clean and well cared for. Nice riverside walkway and restaurants within walking distance. Breakfast could have included some fresh fruit and a few more options, but eggs made to order made up for that., Would gladly stay here again based on our experience.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Keith B, Thank you for your awesome review! We are so glad that you had a great time with us. We hope that you will be stay with us again in the future!

"Tiny!"

3
22/07/2018

We booked a King room on the ground floor. Got that no problem. The best way to describe it is tiny. Realistically it is not the current management's fault that the room was so small. The bathroom was super tiny with a shower and toilet. I am not trying to discourage anyone so here are some positives. The shower was big and had a regular shower head as well as a rain shower head. Separate controls... pretty nice. The fitness center and hot tub were available 24/7. The equipment was of good quality and it all worked. There were free weights and a cable machine .Also, yoga mats and balls. All in, it was a very good center. Did not use the hot tub but it was big and looked ok. The property is across the street from Idaho Falls which are beautiful in their own right with some gorgeous gardens and walking paths. Breakfast was great! They actually have someone making omelets and eggs to order. So, if you can get around the size, the place is pretty nice but I just can't quite give it a 4.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Jim H, Thank you for taking the time to provide us with your feedback. We are always looking for ways to improve and feedback like this helps us tremendously. We hope that you will stay with us again and we will be able to exceed your expectations.

"Great location...great staff"

5
11/07/2018

Location and amenities make this a worthwhile place to stay. Right across street from Idaho Falls Park. Very friendly and accommodating staff. Walking distance to dining and shopping. Fantastic breakfast in morning. Could not be better.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear John B, Thank you for the kind words. We are so glad that you had an extraordinary stay with us. We hope that you will be staying with us again soon!

"Went on a trip with some friends and had to stop here after a day at Yellowstone Park"

5
10/07/2018

My husband and I are so happy that we have found this wonderful hotel so that we have a place to stop each time we go from one home in Montana and the other in Las Vegas. We have 2 yorkies and there is just not as nice as hotel as this one that allows dogs. The staff is incredibly nice and so helpful. You get a very nice breakfast in the morning with a cook making your eggs any style and the best cinnamon rolls I have ever eaten. The front desk clerk came up and helped me get my laptop on internet service. I have not heard a NO from them no matter what we have asked. The view is beautiful since you are right across from the river and many falls with a great way to walk. I can see why they are the Best Western, BEST room, BEST food, BEST service and BEST view.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear 390marykayb, Thank you for the WONDERFUL review. It is nice to know you enjoyed your stay with us at the BEST Western Driftwood. We love to hear that our staff took wonderful care of you. We take pride in our breakfast with our omelet bar. We hope to see you again soon!

"great view of the falls was the hotel's selling point"

3
09/07/2018

Great location with easy assess to seeing the falls. However, the hotel was "dated" and needed to update its rooms. Was surprised by the different local taxes. The breakfast room was small and could not accomodate all the early morning hotel guests.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Gene, Thank you for taking the time to provide us with a review. We have to agree our location is amazing! We are sorry you felt the rooms were dated. All of our rooms have been recently remodeled. We would love a second chance to impress you!

"A pleasant surprise!"

4
08/07/2018

Our night-night stay in BW Driftwood Inn was really pleasantly surprising. The hotel is located next to Snake River and the Idaho Falls. There are also restaurants nearby. They have 24h gym and jacuzzi. Comfortable and clean room with a small kitchenette. The only minus in the room was the floor-to-floor carpet and separate beds. They were serving some light snacks in the evening (tea, hot chocolate, fresh cookies and chowder). The breakfast was really tasty. They cooked omelettes like you wanted. Really recommendable place to stay.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Jan R, Thank you for your great review! We're so glad that you were able to enjoy your time with us. We hope that you will be staying with us again soon!

"Hidden Gem"

5
07/07/2018

We visit Idaho Falls on a regular basis and decide to try this hotel. What a great place to stay. We booked at the Best Western website and found they offer Veteran's rates. We were able to get a King room with a whirlpool tub in it. The room had it's own driveway shared by the room next to us, so we didn't have to worry about finding a parking place. It was a little walk to the office and breakfast area, but not bad. The breakfast was good and my husband had made to order omelets both days. The only thing my husband noticed was that a dog was in the pool enclosure and was shaking like he had just gotten out of the pool. Not sure if the dog had been swimming or not, but animal shouldn't be allowed in the pool enclosure since some people don't like them and others are allergic to them. This is a pet friendly hotel, but not noisy like some we have stayed at.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear sdd517, Thank you for the wonderful review! We are so glad that your room exceeded your expectations! We always appreciate hearing from our guests so we can continually improve. Thank you for bring to our attention the situation that you saw at the pool. We hope that you will stay with us again soon!

"Great location"

4
01/07/2018

Nice Best Western hotel right across from river. Walk across street to see falls along a scenic river walkway. Just down street from very good Mexican restaurant The breakfast includes made to order omelets, but at busy times like ours, we had to wait 30 minutes

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear G8336CHrobertB, Thank you for the good review. We are glad that you enjoyed your stay with us and our proximity to the river. We apologize about your during breakfast. We hope that you will stay with us again soon!

"Gresat location in Idaho Falls"

5
26/06/2018

This Best Western is very clean and everyone was great. Great breakafast with fresh made omelets. Close to the river that has a great walking/biking path right across the street. Also, had a great recommendation for dinner at Jager's which is within waking distance.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Jerry H, Thank you for taking the time to provide us with a wonderful review. It is nice to know you enjoyed our breakfast and our amazing location. We hope to see you again soon!

"Stay here!"

5
23/06/2018

Great location right across from the falls and quaint. A cool hotel with character that has been nicely updated. I also like that it is smaller so that it probably does not get a lot of bus tour groups. The breakfast was the best included hotel breakfast I have ever had. Friendly staff. Great experience

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Alicia L, Thank you so much for the wonderful review. We are so happy that you enjoyed your stay with us. Our team works hard to provide an experience that will exceed your expectations. We hope to see you again soon!

"Bucket list trip"

5
20/06/2018

Rooms were very clean amazing views staff was very helpful and friendly spa was beautiful and amazing so was the workout room great restaurants all within walking distance breakfast was amazing Close to shopping and restaurants

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear larryl784, Thank you for letting us know how your stay with us went. We are glad to hear that you enjoyed our amenities and proximity to local attractions. We hope that you will be staying with us again soon!

"Friendly hotel with great view"

5
15/06/2018

We got great spacious room with a balcony and a great view over the Snake River and the Mormon Temple. Their first floor rooms look more like a motel from the outside but our room was super-nice! If we stay there again, will need to ask for a second floor room with a balcony and a view. They had good breakfast with made to order eggs and home-made banana bread.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear nadia_pleasanton, Thank you for taking time to write a wonderful review. I'm glad that you enjoyed your room and our breakfast service. We look forward to your next stay with us!

"Great stay with beautiful scenery!"

5
09/06/2018

I booked Best Western Driftwood to stay in on our way to Yellowstone Park. It was a wonderful surprise to find such a great room in a gorgeous location! The front desk person suggested a walk along the river to an amazing Japanese garden. The hotel grounds had beautiful flowers. The breakfast was the best I ever had at a hotel. The homemade banana bread was delicious. The front desk and breakfast staff were all very friendly, welcoming, and helpful! Thank you for a memorable and enjoyable stay!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear betsey n, Thank you for taking the time to provide us with such a wonderful review. We are glad that your expectations were well exceeded. Our team is always working hard to provide an experience that will be the best possible. We hope that we will see you again!

"Amazing desk customer service!"

5
09/06/2018

We stayed 1 night June 1 and the staff was amazing. Comfortable rooms, clean, great view of falls and temple easy access to walking path. Yummy breakfast. They were so helpful we came back on our way home June 9. Leo went above and beyond to help us! Thx again

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear weimerdane, Thank you for the wonderful review. We're glad that your expectations were exceeded with your room and our team. We hope that you will stay with us again soon!

"Wonderful Stay"

5
04/06/2018

We had a quaint room and the rain shower head was a nice touch. Holly at the Omelette Bar was so friendly and made great egg dishes. The Breakfast Burrito and Omelette we ordered were very good. We will definitely stay here the next time we come to Idaho Falls.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear beachcombers326, Thank you for the wonderful review. We are glad that you had an excellent stay with us, and enjoyed our breakfast. We look forward to seeing you again.

"Older style hotel with refreshed interior in a great location"

4
30/05/2018

This is an older style motor court motel but the interior has been updated with new high quality furnishings. Location is directly across a two lane road from the upper end of the falls and a walking path. The omelette bar a breakfast was a pleasant surprise, eggs cooked to order, as was the biscuits and gravy, with particularly good biscuits. Desk service was very good.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Randy W, Thank you for taking the time to provide us with your feedback. We are glad that you enjoyed your room and our location. We hope that we will be seeing you again soon. Thank you again.

"Right on the Snake River"

4
29/05/2018

The Best Western Driftwood Inn in Idaho Falls is right on the Snake River, and across from the falls. You can't beat the location. The hotel is older, but much of it has been remodeled and it is beautiful. The complimentary breakfast includes an egg station with made-to-order omelets and eggs. The pool was being repaired while we were there, but the hot tub is great. The customer service was beyond compare. All employees we encountered were exceptionally friendly. And they even accommodated our request to change rooms to get a better view of the falls.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Joanna, Our staff at the Best Western Driftwood appreciate you taking the time to provide us with wonderful feedback. We love to hear you enjoyed our expansive fresh cooked breakfast and friendly staff. We hope to see you again soon!

"Great value!"

4
28/05/2018

Excellent value for money. Very comfortable clean well appointed, updated room. Courteous, knowledgable, professional staff. Excelent location. Very good breakfast, We would definitlely stay here again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear TomMar60, Thank you for taking the time to provide us with a wonderful review. It is nice to know you enjoyed our expansive breakfast. We hope to see you again soon!

"Outstanding Place to Stay"

5
20/05/2018

This Hotel is outstanding, right on the river and always excellent service. We travel to Idaho Falls a few times each year and always stay at this Hotel. Great stay always, staff is always helpful, the room is always clean and our stay always comfortable.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear 2012JKJ, we are glad you have enjoyed your stays with us, we take great pride in our team and the effort they put in to make your stay a great one! Thank you for letting us be your hotel of choice in Idaho Falls. We look forward to your next stay with us.

"Great stay right on the riverwalk"

5
16/05/2018

Room was very clean with a comfortable bed. Bonus we did not expect - room included a kitchenette! River walk out the front door and close to city center for restaurants. Check-in and out was easy and really enjoyed the chocolate chip cookies at check-in and the breakfast nest morning was cooked to order with great service.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear DonaldwF2832XO, We at the Best Western Driftwood appreciate you taking the time to provide us with wonderful feedback. It is nice to know you enjoyed our kitchenette room. Having cookies available upon check in is our treat to you. We hope to see you again soon!

"Custom made omelets and banana bread breakfast at an unbelieveable location"

5
11/05/2018

This is one of our favorite stops on our snowbird trips. Right next to the Snake River and the water falls. Even though it is an older hotel it is in very good condition. Quiet at night and good beds. The breakfast is the best we've ever had after staying at dozens of motels over the years. The staff is very good and helpful to locate restaurants and other locations. Our dog loves the river walk.

Bernadette C, Manager at Best Western Driftwood Inn, responded to this review
Dear Scott, Thank you for wonderful review of the Best Western Driftwood. It is nice to know you enjoyed our location on the Snake River and falls. We take a lot of pride in our breakfast and we are glad you enjoyed it. We hope to see you and your fur friends again soon!

"Idaho Trip"

5
23/04/2018

From beginning to end our 7 day stay was exceptional. From the nice & clean room, to the genuinely friendly & helpful staff, we couldn't ask for anything more. 5 Stars to this location. Across the street is Idaho Falls' version of Niagra Falls which is breath taking, it's a MUST SEE for all traveling to the area.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear DeniseandJohnR1, Thank you for the amazing review! We love to hear that your stay at the Best Western Driftwood was 5 stars. We have to agree that our location on the Snake River and falls cannot be beat. We hope to see you again soon!

"Great hotel with views of river"

4
21/04/2018

We had accidentally booked in for incorrect dates, but the staff went out of their way to call our booking company and have the dates changed. I forget the young gentleman's name but he went well above and beyond. He also appeared very quickly & helped out later that day when we had a small problem with the TV. Hard to fault this hotel, only to say that the hotel is in 2 parts, basically back to back. We were on the back side which meant having to walk to the footpath and around to the other side for reception or breakfast. And the ice and drinks machines in our section were out of action so it meant walking around to the other side to access these. We had a view of the river which was fantastic and the staff were the friendliest you could get. Would definitely recommend.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear collo75, Thank you for the rave review of our property. It is nice to know that our staff took wonderful care of you. We do have those ice and soda machines back in action. We were remodeling our soda room. We hope to see you again soon!

"Snowbirds return north"

5
21/04/2018

Excellent hotel, very nice rooms, great location. The staff is courteous and friendly.. All the amenities worked well. We had a wonderful breakfast in the breakfast room. This is the only Best Western we stay in that has an omelette bar where the eggs are cooked to order. This is a real nice touch. Look forward to returning next spring when we once again make our trek north.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Steven S, We, at the Best Western Driftwood, appreciate your glowing review of our property. It is nice to hear you enjoyed our amazing breakfast with cooked to order eggs. We love to offer fresh items for your enjoyment. We cannot wait to see you again in the spring.

"Welcoming and Helpful"

5
19/04/2018

We stayed here after being rescued from the snow and closed park of Yellowstone! Why did the American company book us in knowing that the Park was not yet open?! Dial a Flight came to our rescue and transferred us to the Driftwood. The staff were exceedingly pleasant and helpful - Tanya in Reception who printed tickets for us to hear the Mormon Tabernacle Choir on the next stage of our journey, and the ladies who cooked our breakfasts and cleaned our rooms. The breakfasts were excellent , the best we have had in the Best Western hotels on our trip. Our room faced the river and the Mormon Temple ( we were not allowed inside) but we did have a guided tour of the church. We thoroughly enjoyed our stay in Idaho Falls and of course at the Driftwood itself.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear TrishYorkUK, Your great feedback of the Best Western Driftwood put a smile on our face! We appreciate you taking the time to provide feedback. We have to agree our view of the LDS Temple is glorious. We are sorry to hear about your spoiled trip to Yellowstone National Park but we are very happy you ended up with us. We hope to see you again soon!

"good sleep. good breakfast"

5
14/04/2018

the staff was very friendly and the room very clean except for the carpet. The breakfast was really good because you could have eggs made to order, which is the first time we had that at a Best Western

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear 800sybilles, Thank you for the review of the Best Western Driftwood. We appreciate you taking the time to provide us with feedback. It is nice to know you enjoyed fresh cooked eggs at our breakfast bar. Our omelet chef is a nice touch. We hope to see you again soon!

"Drift wood inn"

2
12/04/2018

I booked 2 rooms for this stay, one of the rooms was a suite and it was ok , but the other room had two queen rooms and was old and out dated, room smelt like it was a pet room, bed was comfy but room was old and out dated, I will be staying at the Cotton wood tree Best western next time we need rooms in Idaho falls.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear arronc709, I am very sorry we failed to meet your expectations. The two rooms you stayed in have just been remodeled, so I am sorry they did not meet your expectations. Our location on the river and falls cannot be beat. We would love a second chance to impress you.

"Great spot for pets"

4
09/04/2018

We stayed one night at the Driftwood with our dog and appreciated the location by the falls. It was a great spot to walk our dog and doggy bags were provided along the path. The room was good with the usual comfortable Best Western bed and pillows. Breakfast was also very good with an omelette station where eggs were made to order. There are also many restaurants close by.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear FritzieD55, We loved having your fur baby staying with us. We appreciate the wonderful review. We hope to see you again soon!

"Boots off"

4
09/04/2018

Great place to toss shoes into corner... short walk to some nice places to throw some groceries down your neck and end the day in a nice room overlooking the waterfall and a trip down to the hot tub...

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Shane, Thank you for being such an amazing guest! We appreciate your business and this stellar review. We cannot wait to see you again soon!

"Riverside"

4
08/04/2018

Great location riverside...walk to copper rill restaurant or local pub..enjoy motel style and car right outside our door for easy access and in view..stayed here many times..definitely recommend ..comfy beds !

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Kam48, Thank you for taking the time to provide us with a stellar review. We appreciate your loyalty to our property. We hope to see you again soon!

"Quiet Locale"

5
04/04/2018

One of the few times I hadn't booked online for the trip. We had browsed for rooms earlier that day. We drove up about 9PM and got our room. It's an older place but the rooms were very nice. The place is along the Snake River so the view of the waterfall was a nice surprise in the morning. A nice place to go for a walk if time allows. The breakfast offered omeletes made right in front of you. A very nice touch!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear David, Thank you for taking the time to provide us with wonderful feedback. We have to agree our location is perfect. We hope to see you again soon!

"Super Stay!"

5
03/04/2018

This Best Western is fantastic. The staff are very amenable and the rooms are clean and comfortable. The surrounding area is great for river walks and viewing the falls along with the local architecture. There are many good restaurants close by.

"Do not spend your money here! Bait and switch! "

1
01/04/2018

We booked a 2 bedroom suite based on photos of a beautiful remodeled room with a fireplace, leather seating, a river view and a bathtub. We got a dumpy room with no fireplace, one chair, a tiny shower and a view of the parking lot. Staff was apologetic but basically told us too bad. This is an old motel with a few minor cosmetic improvements and misleading photos of the ONLY suite with a fireplace (that you apparently can't even book online !) The floor is filthy and there are dead critters (spiders, earwigs), cabinets are broken, and our kitchen has one spoon, two mismatched plates and one bowl....in a room that sleeps six! There is one old skillet and an old pot, so much for cooking. Why there is an oven here but nothing to use in it I'm not sure... no pans, no utensils, no pot holders. The photos also show a dishwasher but we don't have one. There are a total of 3 worn out towels in a bathroom so small I can barely turn around in it. Stay anywhere but here! We are stuck in this dungeon of a room on the last night of our vacation and the hotel offered no amends, no discount, no room change and no refund so we can go somewhere else. We've stayed in several hotels in Idaho Falls but booked this one just because it looked so lovely in the photos. It is a total scam!!! I am absolutely heartbroken!

Bernadette C, Manager at Best Western Driftwood Inn, responded to this review
Dear Nicki, I am very sorry we did not meet your expectations. Our hotel does offer a variety of suites including one with a fire place and one with three queen beds. Unfortunately, when you book online through a 3rd party website we cannot guarantee a specific room unless you call and let us know what you would like. I do not like that we left you feeling heartbroken. We would love a second chance to impress you.

"Great place to stay"

4
30/03/2018

Good location, quiet hotel with nice amenities. Love being by the falls and river. Breakfast is really nice with omelettes and basted eggs. Always clean and friendly. All employees really go out of their wat to be helpful and ensure a great customer experience. We wouldn't stay anywhere else in Idaho falls

Bernadette C, Manager at Best Western Driftwood Inn, responded to this review
Dear 351coco, Thank you for taking the time to provide us with wonderful feedback. We appreciate your loyalty to our hotel. We cannot wait to see you again soon!

"Accomodations right near the falls"

4
22/03/2018

Made reservations directly with desk with Leo. Hotel very friendly and accomodating. There were cookies and soup at the ready. Leo called after we got to our room to make sure everything was in order. Nice guy. Our room was clean and had no issues. We did not visit there spa but it looked nice.

"Nice staff"

3
17/03/2018

Older but nice. Very musty smell was a drawback. Called when we got to our room to make sure we got in on. Nice people. Right across from river. Good variety at breakfast. Pool and hot tub and exercise room.

"WHEN IN IDAHO FALLS YOU SHOULD STAY HERE!"

4
15/03/2018

We asked for and got a handicapped room which was HUGE! We had several contacts with the desk clerk which were handled promptly and cordially. This BW is located next to the river and falls and is picturesque, with abundant water fowl on the banks. It's adjacent to Interstate 15 and easy off and on. Highly recommended!

"Nice room; Awesome breakfast"

4
12/03/2018

The room was nice, was told it was a 2 person jetted tub, but no it a a 1 person. The bed needs a new mattress, it sags in the middle badly. However the breakfast omelette was awesome, I do believe a lot of the breakfast items are made from scratch. All the Best Westerns we have stayed at this breakfast beats all of them.

"Great Hotel — definitely stay again"

5
03/03/2018

We had been driving for 15.5 hours pulling a trailer and had our 2 1/2 YO Grandson traveling with us. The roads got bad when we hit Idaho so for safety reasons, and because we were exhausted, we decided to stop. I called a few hotels but decided to just go to the Best Western. TBH when I think of the Best Western I think of them being around when I was a kid and that they were old and outdated. Boy I was WRONG. Leo was at the front desk when we checked in—- he was awesome, Very friendly and accommodating, The gal in the morning was great too I just didn't get her name. We got a king room with a fabulous veiw of the river and the Idaho Falls LDS Temple. The room was very roomy and clean. The housekeeper even left us a cute little note. Bed was very comfortable. It was quiet, we slept well. The location was perfect. Restaurants were close by and shopping as well. We didn't try the breakfast but I know they offered make your eggs to order and had homemade Banana Bread. We would defnitely stay there again, Thank you having for a clean, nice place to rest our heads

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Danette, Thank you for taking the time to provide us with a review. We are very happy you found us! It is nice to know all of the staff took such wonderful care of you. We hope to see you again soon!

"Best Western Driftwood Inn, Idaho Falls"

5
22/02/2018

We've stayed at this location a few times and have always been pleased with staff, guest rooms, breakfast and amenities. The Idaho Falls are directly across from the hotel. There is also a walking path along the falls.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Kathleen, Than you for taking the time to provide us with feedback. It is nice to know you enjoyed our location and staff. We hope to see you again soon!

"Great Room, Great Location"

5
22/01/2018

We flew to Montana to pick up a truck and this was when we stop tp stay the night. Called on the way to get a room. Leo answer the phone and reserved the room for us. He was very friendly and professional. When we arrived he offer us soup, coffee and hot chocolate. The Room was very clean and updated. The bed was very comfortable. The morning staff was just as friendly. Would stay here again!

Bernadette C, Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with feedback. It is nice to hear Leo took great care of you. We hope to see you again soon!

"What a gem!"

5
22/01/2018

I don't know what we were expecting, but we chose the cheapest place to stay in Idaho Falls... Well, it looks like the higher priced places! Beautiful rooms w microwaves and fridges. Lots of pillows. Soup & Cookies in the evening! And eggs to order at breakfast! But the best was the location - along the river. Traveling w dogs, we always appreciate good dog walk areas. We'll be back....

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate your feedback. We love to hear your enjoyed our evening soup and cookies. We hope to see you again soon!

" Very clean, renovated, quite, warm"

5
14/01/2018

I loved it right from the start, walking into the lobby, fireplace, comfortable seating, on the rustic side. The room has satellite tv, microwave, frig, separate bath. Just enough detail to make it above average. Pet friendly, we had a ground floor room, parking right in front. Breakfast was outstanding. Very friendly woman cooking eggs, your way including omlettes!! Waffle machines, sausage, cereals, pastry, all included. Best inclusive breakfast we have had on the road. Highly recommend

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with feedback! We love to hear we had the best breakfast you have experienced on the road. We hope to see you again soon!

"pleased"

4
07/01/2018

every one pleasant..very pleasant. enjoyed the Egg -omelette feature. the evening shift lady was very accommodating,,,help me to understand why I did not receive the $10.00 off offer that I had applied for.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear dianned2018, Thank you for taking the time to provide us with feedback. It is nice to know you enjoyed your stay with us. Your $10 card will be sent from Best Western to your email inbox in 3-6 weeks. Keep an eye out for it! We hope to see you again soon!

"Great Overnight Stay"

5
03/01/2018

We stopped overnight on our drive to California. The desk clerk was very friendly. They offered soup and cookies in the lobby for their guests. The room has been beautifully remodelled, very clean and the amenities were top notch. The property is situated next to the falls and was very quiet. Only two downsides were the bathroom was a tight fit (to accommodate a huge walk on shower) and the parking was tight (we were driving a quad cab truck). Morning brought a custom ordered breakfast offered by Chelsi who was so friendly and efficient. All the staff were friendly and provided great customer service. We will definitely stay again. This property was a pleasant surprise.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear JPMMJM, Thank you for the amazing review of our property! It is nice to know you enjoyed our location and amazing breakfast! We hope to see you again soon!

"Hidden Gem"

5
03/01/2018

Great little motel, awesome breakfast even had home made cookies in the evening. The staff was very attentive always asking if we needed anything. Even gave us a couple plates for our room so we could have a supper in the room without having to go out

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear DCarpm901, We appreciate you taking the time to provide us with amazing feedback. We love to hear you enjoyed our evening cookies and amazing staff. We hope to see you again soon!

"On the road again"

4
02/01/2018

Great stay, with nearby restaurants and venues. Rooms were spacious and well appointed, excellent bed, and great breakfast. Parking could be an issue for large vehicles, but not a problem for us. Staff was very accommodating; be certain to take advantage of the breakfast with included omelet bar.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Keith K, Thank you for taking the time to provide us with such wonderful feedback. We love to hear you enjoyed our comfortable beds and amazing breakfast. We hope to see you again soon!

"On the River"

4
01/01/2018

Stayed here before and always enjoy it. During our stay it was the best value in the area. The location is great right on the river, and close to the freeway.Numerous eating establishments are within walking distance, which is nice after a long drive. On top of that your breakfast is cooked to order in the morning.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Robert S, We appreciate your loyalty to our hotel. We love hearing you enjoyed our amazing cooked to order breakfast. We hope to see you again soon!

"Great in Idaho Falls."

5
27/12/2017

My wife and I stay at The Driftwood several times a year. It's a great location, wonderful staff, and very dog friendly. It's the next best thing to spending the night at home. Excellent restaurants nearby, too.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear 682Robert, Thank you for taking the time to provide us with feedback. We appreciate your loyalty to our hotel. We cannot wait to see you again soon.

"Beautiful location, comfortable bed/room, great service"

5
18/12/2017

With our two boys attending BYUI, we are often visiting the area. The Driftwood Inn has become our "go to" place to stay. While there are properties closer to the school, they do not match up in my view to the comfort, view and service we experience here.

"Caring staff"

5
18/12/2017

The staff at this facility was caring and highly considerate. We were traveling with an invalid and the staff accommodated our every need. The staff went above and beyond our expectations with the time and care that they provided.

"Old style motel"

3
16/12/2017

If you are looking for rooms which exit into a warm hall, don't stay here. This is an old style hotel with each room exiting either onto the parking lot (on the first floor) or an open walk way on the second. Temps were extremely cold so it was a real shock. Rooms are exposed to a lot of noise as well from people unloading their cars in the parking lot and then running them for 20 minutes in the morning to avoid scraping windows. On the second floor where we stayed, there is a regular passage of people talking, dragging heavy suitcases and generally making a lot of noise. Really hard to go to sleep and harder to say asleep. We had the added joy of being near the stairs which were icy so everyone seemed to think that they had to stomp each step to get a good grip with their shoes. It was really disappointing. We also had an "upgraded room" which was supposed to have a river view. The problem is that because everyone walks by your room to get to theirs, you have to have your curtains drawn to have any privacy. Also the angle that you need to actually see the river means that you have to sit at the head of the bed to actually see anything.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear A6862LLtimb, Thank you for taking the time to provide a review. We do apologize for not meeting your expectation. We, in fact, are an exterior hotel. No long walks down hallways here. We are know for our amazing view of the Snake River. We are sorry you did not see that beauty. We would love a second chance to impress you.

"favorable"

4
16/12/2017

The Driftwood In in Idaho Falls Idaho has a beautiful location, an excellent hot tub and exercise facility and a phenomenal breakfast. The accommodations are above average. We have stayed there a number of times over several years and will return.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Kathy R, Thank you for your loyalty to our hotel. We appreciate you taking the time to provide us with feedback. We look forward to seeing you again soon!

"Our home away from home"

5
15/12/2017

This hotel takes the at home feeling to a new level. How about a hot bowl of home made soup waiting for you upon arrival? Check. How about a bed just a comfortable as your favorite bed at home? Check. For breakfast how about a fresh made omelet made to order by the best omelet maker in Idaho? Add to this a warm smile from all staff and this hotel sets the tone for my entire day. My complements to management for recognizing what customers want. Exceptional all round.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear PrairieSnowbird2014, Thank you for taking the time to review our property. It is nice to know you felt at home during your stay with us. We hope to see you again soon!

"Great service"

4
05/12/2017

The young man, a new employee, gave excellent service, finding us a room with an excellent view. The omelet for breakfast was a nice touch. Poor choice of fruit. The tip jar in the breakfast area seemed out of place for a Best Western. The hotel is old but in good shape.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear jamespB4312PQ, Thank you for taking the time to provide us with feedback. It is nice to know you enjoyed your stay with us. We have to agree our breakfast is the best. We hope to see you again soon!

"Best Western Driftwood Inn experience"

5
02/12/2017

My wife and I found the Driftwood on the internet and decided to stay overnight on our way to our second home for the winter. It was a very good decision and we enjoyed our stay to the fullest. The staff was so friendly and accommodating. The room and lobby facilities was excellent and the breakfast was great. Will definitely plan to stay there in the future and recommend to our friends.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear G5301ULfreds, Thank you for taking the time to review our property. We love to hear you enjoyed your stay on the way to your second home. We cannot wait to see you again!

"Best View in Idaho Falls"

5
28/11/2017

This Hotel has a beautiful location practically on the Snake River. There is a walking trail along the river across the street. The staff was competent and effective at their work. The room was very nice. My Family and I will be staying there again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear davidwQ2176LC, Thank you for the wonderful review. We also think we have the best view in town! It is nice to wake up and look at the river and falls. We hope to see you again soon!

"Fantastic!"

5
26/11/2017

I can't think of anything negative to say about this location. It feels safe, ample parking, friendly and helpful staff, hot made to order breakfast, great view of the falls, clean rooms, and my favorite shampoo/conditioner (eucalyptus mint from BBWorks). And it was a super reasonable rate. Love!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear JConns, Thank you for taking the time to provide us with a wonderful review. We love to hear you enjoyed our shampoo and conditioner. It is a favorite of mine as well. We hope to see you again soon!

"Home away from Home"

4
20/11/2017

It's pretty nice when you stay here enough when you make reservations and know the person on the other end of the call....never had much of a problem here during the summer the place looks really nice on the outside good walking paths and close to a lot of restaurants

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Shane O, We appreciate your loyalty to our hotel! We love to take care of our regular customers. We cannot wait to see you again!

"This Place Has It All"

5
19/11/2017

My husband and I stopped here for one night on our way down south. It had absolutely everything we needed: reasonable rates, clean, comfortable rooms/beds, close to the freeway and easy to find. As an added bonus it also had extremely friendly/helpful staff, a well equipped exercise room and the best included breakfast we've ever had. We absolutely loved the area too, right beside the Snake River. We will definitely stay here again!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear 962missliss, Thank you for taking the time to provide wonderful feedback. It means a lot to our team. Reading a wonderful review makes them smile. It is nice to know you enjoyed our exercise room and amazing breakfast. We hope to see you again soon!

"Great place"

5
17/11/2017

I always plan my trip through Idaho with a stay at this hotel. It has a safe scenic location parking is convenient , rooms are very clean and well appointed. The staff is professional. The complementary breakfast is first rate. I highly recommend .

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear D7775WAmikem, We appreciate your loyalty to our hotel. It is nice to know that you enjoy our breakfast and clean rooms. We cannot wait to see you again!

"A Gem in Idaho Falls"

5
14/11/2017

The Best Western Driftwood Inn is a great choice for lodging: It is very clean, has helpful staff, and has tasty soup every evening to warm us after a cold day outside. Even the photo art on the walls of our room was lovely.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear T787HDrichardf, Thank you for the wonderful review of your hotel. It is nice to know you enjoyed our evening soup and cookies. We hope to see you again soon!

"Clean, friendly and the best breakfast"

5
13/11/2017

Our stay at the Best Western Driftwood Inn, in Idaho Falls, exceeded our expectations. From calling to ask questions before we made reservations until checkout, every staff member was exceptionally friendly and kind. They even made note of the fact that we were staying for our anniversary and made a point of congratulating us. The room was clean and roomy. We had a beautiful shower and large jetted tub in the bathroom and a kitchen with stove, toaster, microwave, small fridge and sink. Dishes for 2 were available for our use. The bed was comfortable. The pool is seasonal, as it is outdoors, but they have a very large hot tub that is indoor and it is surrounded by beautiful rock and tile work and even a waterfall (although that's not always on) we didn't use the workout room but it looked clean and well stocked. Breakfast was the best we've had of any place we have stayed! Omelets were made to order. Banana bread was fresh. Other options included waffles, bagels, sausage, potatoes, yogurt, fruit, assorted muffins and pastries. In the evening there was even soup available in the lobby, and cookies where available when we checked in. The facility is located right next to the beautiful snake river and the falls in which Idaho Falls was named. The Idaho Falls temple is directly across the river and is a stunning site all lit up at night. I would highly recommend this Best Western to friends and family who are visiting the area.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear 43smg, Your glowing review put a smile on our face! We love to exceed expectations. It is nice to hear you enjoyed your stay with us! We hope to see you again soon!

"Always Pleasant"

4
11/11/2017

The folks at this facility are always very accommodating. A very nice Best Western. Nice breakfast and the spa facility is just right. Location is near affordable eateries i.e. Applebee's, Chili's and even fast food if you prefer.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear 141kck, Thank you for taking the time to provide us with a review. We love to hear you enjoyed our terrific breakfast and our relaxing hot tub. We hope to see you again soon!

"Older hotel but clean"

3
07/11/2017

This is an older property that could use some updating. The bathroom was tiny - you had to step around the toilet to close the door. Friendly staff and decent breakfast. Overall the hotel was well taken care of.

"Very Unclean"

2
05/11/2017

Our room had the previous visitor's garbage still left in our room. They also did not have an upper bed sheet on the bed so i had to sleep with the comforter next to me which I do not feel is sanitary. The room also had an extreme strong chemcial smell which was difficult to sleep in. I was not happy with this stay and will not stay here again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear donaldmJ5251QW, Thank you for taking the time to provide us with feedback. We are very sorry you had an issue with your stay. We have addressed this with our housekeepers as this is not our normal level of cleanliness. We would love a second change to impress you.

"Driftwood Inn, Idaho Falls, ID"

5
05/11/2017

Beautiful property across the street from Idaho Falls. All staff were friendly & professional. Breakfast was outstanding with numerous options, however made-to-order omelet was lovely. Would definitely stay here again.

"best western in idaho falls"

5
03/11/2017

would highly recommend staying there. The rooms are large and very comfortable!!! The staff are very friendly and accommodating. The hot breakfast was one of the best we have ever had at a hotel. Idaho falls is right across the street from the hotel and there is a lovely walking there.

"Idaho Falls"

5
03/11/2017

The Best Western in Idaho Falls is located opposite the beautiful Falls. There were Canada Geese and some unique falls to observe from a well groomed park. The staff were very helpful and made our stay very comfortable. The rooms were large and clean with a comfortable bed.

"stop-over on way to Arizona."

4
02/11/2017

I wrote this before.......everything was just fine, the omelet lady is terrific and the breakfast as a whole is very good.........we stop twice a year going to and returning from our winter home in Arizona. nice location on the falls, easy access and egress off 1-15.

"The place is imaculent!"

5
01/11/2017

I have stayed at about 6 or 7 hotels in Idaho Falls over the years and they are mostly nice but this was the first time here. The place was just perfect. Clean very well apointed. It just felt like the people showed how much they care. The breakfast was over the top too fresh fried eggs to your liking...for the price it's the best stay ever. We will be back. Thanks guys.

"Great Hotel in the Best Western Chain"

5
28/10/2017

The Driftwood Inn, in Idaho Falls, Idaho is a small hotel with a great staff who always make you feel welcome. From the very nice room to the great breakfasts, this is a welcome change from the very large multi story hotels, you normally find.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Doug P, Thank you for the wonderful review! We have to agree we love our small hotel. It is nice to know you enjoyed our amazing breakfast. We hope to see you again soon!

"Breakfast and check in did it for me"

5
23/10/2017

We had a great time. The check in service was amazing. And the breakfast service was excellent. The eggs cook made sure all food stayed stocked, she would ask each guest if they wanted an egg, omelette, scrambled. Awesome

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear G9893LRpaulr, Thank you for taking the time to provide us with wonderful feedback. It is nice to know you enjoyed our breakfast and our amazing staff. They are pretty amazing! We cannot wait to see you again.

"Should definitely be four star"

5
23/10/2017

From reading previous reviews, perhaps the older section of the hotel, to the left of the check-in area, isn't as lovely but we stayed in the upper storey of the newer area and it was fantastic. Wonderful beds with modern, duvet style, bedding, a very updated bathroom with a large shower with stone tiling, quiet, with a beautiful view of the LDS temple lit up and reflected on the river. Made to order omelette in the morning, make your own waffles, and for the best price on all of the I-15 from Montana to Utah for a Best Western. We are Best Western members, have stayed in A LOT of BWs and this is definitely the best we have stayed at.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Valerie A, Thank you for taking the time to provide us with wonderful feedback. It is nice to know you enjoyed your stay with us. Our view cannot be beat. We hope to see you again soon.

"room was disgusting - uninhabitable"

2
23/10/2017

sewage leak in room - no apologies from staff. Absolutely worst smelling room in my 50 yrs of traveling. Front desk only laughed about it and moved us to an OK room. The phone didn't work, the room was dirty, the night manager gave us the wrong time for breakfast and we missed it. The

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to review our property. We are very sorry you did not have an enjoyable stay with us. We can assure you there was not leaking sewer in any of our rooms. We are sorry you experienced an unpleasant odor. Our breakfast staff opened breakfast back up so you could enjoy including making eggs for you. We would love to have a second chance to impress you.

"Cozy, Warm, and Very Inviting!"

5
20/10/2017

This place is amazing. My friend and I arrived late and the woman at the front desk greeted us genuinely and warmly. The room was clean, cozy, and offered everything we were looking for. They are dedicated to sustainability and the breakfast in the morning was delicious, hot, and very satisfying. Will definitely be staying here again. Thank you for the amazing experience!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Alisha L, Thank you for the wonderful review. We love to hear you found our rooms clean and cozy. We hope to see you again soon!

"Updated Property Across the street from The Falls"

5
20/10/2017

A very nice well-maintained moderately-priced property that has been very professionally remodeled and updated. Rooms are a little small but very comfortable. Windows can be opened for fresh air, and there is parking outside of most rooms. However, the DRIVEWAY IS VERY NARROW with no through exit and a short radius turnaround. Don't try to enter with a bigger rig!! Park across the street instead. There are viewing platforms of the waterfalls on the Snake River directly across the street from the property not to be missed. It is also very close to the scenic LDS Temple which is striking with the morning sun illuminating the statue on top, viewable from the lobby and immediately outside. Hot soup in the lobby at checkin and individually made omelets in the morning were a nice hospitable touch. Look for a walk-in coupon discount from the hotel magazines at rest areas.This place is absolutely a very good value and highly recommended!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear T7578ZMjohnm, Thank you for the rave review! We appreciate your feedback. We love to hear you enjoyed our rooms and location. We hope to see you again soon!

"New favorite Lindsay Blvd hotel"

5
17/10/2017

I make a yearly trip to Idaho arriving late usually and need to spend the night in Idaho Falls. I've hit many of the Lindsay Blvd area hotels over the years, but never stayed here. We pulled up and I went in and spoke with Tanya and she found a good rate and literally walked across the property to see if our room was ready. We had a great river view room that was nice and clean. Close walk to the neat downtown Idaho Falls area and quick trip to the airport in the morning. Will be back.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear 3georges, Thank you for the amazing review! I am so happy you gave our hotel a try. It is nice to hear Tanya took such care of you. We cannot wait to see you again!

"Good comfortable room with great included breakfast"

4
16/10/2017

We have stayed here before. The price is reasonable. The rooms comfortable. The staff friendly. But...the best part is the included breakfast. They even have a person who makes custom egg orders. Very good selection of hot and cold items including this year homemade banana bread.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear BassetMa, Thank you for taking the time to provide us with a wonderful review. It is nice to know you enjoyed our breakfast and friendly staff. We hope to see you again soon!

"Bike Trip"

5
16/10/2017

Great overnight stay. we were well looked after, breakfast was very well done. Location by the falls is nice. I would definitely stay here again if we are in the area. Staff was very helpful and gave us great advice on good supper locations. Parking lot was neat and tidy and well lit.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear Gordon K, Thank you for taking the time to provide wonderful feedback! We love to hear you enjoyed our breakfast and location. We hope to see you again soon!

"A good night's stay with a superb breakfast"

4
15/10/2017

Driving up to the motel, I was reminded of the places we stayed on family vacations when I was a child in the fifties and sixties. The motel is on the river, although the majority of rooms face each other rather than the water. The inside of the lobby was clean and neat and the breakfast area, attractive. The motel room was smaller than most more recently constructed hotels, but it was nicely furnished and comfortable. I usually have a bit of trouble sleeping in a strange place, but I slept quite well here. The free breakfast offered a good range of choices from cold cereal to waffles. What this motel offered was unusual: cooked oatmeal prepared in a slow cooker and a small egg bar. You can order your eggs anyway you like them, including in an omelet. I've never seen eggs prepared fresh at a hotel breakfast area before. Sausage links and potatoes were also offered. And everything was yummy. But be prepared; there is a tip jar on the egg preparation stove. The staff was exceptionally welcoming and helpful. Overall, this was a pleasant stay and I would certainly consider staying here again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Dear W5868XNoatriciar, We appreciate you taking the time to provide us with feedback. We love to hear that our hotel brought back many memories. We hope to see you again soon!

"Beautiful views, rooms and great breakfast"

5
12/10/2017

We were here for two nights having read so many fantastic reviews of the hotel. We had booked a king river view with a whirlpool bath and the suite we were in was amazing with a full size fridge and oven and loads of cupboard spaces etc. Having a great river view outside and plenty of space to unwind was really good. We slept well as it was quiet and enjoyed a wonderful breakfast with eggs cooked to order and a fantastic selection of so many other options. We were very satisfied and enjoyed our stay. Everyone was very helpful. We would stay here again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with a wonderful review. I love to hear that you enjoyed our suite with the jetted tub. We hope to see you again soon!

"A Gem in the Gem State."

5
09/10/2017

The Best Western Driftwood Inn is fantastic. Nestled in on the banks of the famous Snake River, this property is spotlessly clean, comfortable and nicely appointed. Quick access to the great dining, fuel and great walking footpaths along the river. They offer one of the best complementary breakfasts of any hotel I have been too. Less than 100 miles to Yellowstone or Jackson Hole WY. All this and a fantastic staff too. Enjoy your Stay.

"Beautiful View on 2nd floor"

4
09/10/2017

Very nice hotel. Breakfast was wonderful with custom omelets and lots of other choices of breakfast food. My only complaint is we had a wine cooler in our room instead of a refrigerator. That is a nice touch but it really didn't get cold enough for us, and no freezer. We were just traveling through the area on our way to much hotter Southern climate and needed the freezer to keep things really cold for our trip the next day.

"Amazing location"

5
08/10/2017

This hotel is right on the Snake River Greenbelt right next to the Idaho Falls. It is in a great location, and you can just walk out to the greenbelt or walk down the street for lunch or dinner. The breakfast in the hotel in the morning is great with a made-to-order omelet station. We did not partake as the wait appeared to be pretty long, so get there early if you want to.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with a review. We have to agree our location cannot be beat. As for the eggs we are pretty good at cooking them fast. We hope to see you again soon!

"Had an enjoyable Getaway."

5
02/10/2017

Check is was easy. Front desk staff was just OK. Younger generation doesn't understand how easy customer service can really be. Had a king bed. The room was kinda small but comfortable. Bed & bedding were heaven. Don't remember if they have breakfast. We normally sleep in and miss it anyway. Very convenient to restaurants.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to review our property. It is nice to hear you slept well in our beds. We are sad you missed our amazing breakfast. We hope to see you again soon!

"Best Hotel ever!"

5
29/09/2017

Tremendous location, right across the street from the Idaho Falls. Very clean room, nice décor and the Jacuzzi in the room was so relaxing. Bedroom area was spacious and had a great view of the falls. To top it off, very friendly staff. Doesn't get any better than this location.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Your review put a smile on our face! It is nice to know you were able to enjoy our wonderful location. Relaxing in our Jacuzzi is the way to go. We hope to see you again soon!

"great place"

5
26/09/2017

best ever , quiet , wonderful girls at front desk very helpful , and nice. love the décor. nice restaurants around. I've stayed in a lot of hotels, I wish all of them were like this one but at leased I stayed here!! good work staff!!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
The best EVER? WOW! Thank you for the wonderful review! It is nice to hear our staff took wonderful care of you. We hope to see you again soon!

"Lovely room and location"

5
25/09/2017

From other reviews, I guess we were in the newer section which was very clean, roomy, and comfortable. We had the kitchenette and whirlpool tub and ended up not needing either of them. But we were greatly satisfied with the room. Made-to-order omelette so were a hit at breakfast. And the location just across the street from the beautiful parkway along the Snake River was a great place for a morning walk before a long day on the road again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for the wonderful review! We have to agree our location cannot be beat. It is nice to wake up to the beautiful view of the Snake River. We hope to see you again soon!

"Sweet suites by the river"

5
25/09/2017

Lovely older hotel right beside the river. Service was excellent and the attached restaurant very lovely for drinks on the outdoor patio or inside for a great breakfast. Rooms spacious and comfy. Would highly recommend this hotel as very close to all of our beutiful downtown Victoria.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for the wonderful review. We love hearing that you were able to come and relax with us. We hope to see you again soon!

"Terrible stay in the older section"

1
24/09/2017

I've stayed at the Driftwood maybe a half-dozen times. Most of those stays were fine. Two, including the most recent, were terrible. Both of the terrible stays were in the older section of the motel, the part around the tiny courtyard to the south of the office. If you're offered a room in that section of the motel, my advice is to go elsewhere. The rooms in the two-story section, around the swimming pool, are where I've had pleasant stays. Here are some issues with the older section. (1) Parking. The U-shaped drive around the courtyard has an island in the middle and a very tight turning radius. The parking spaces are short. I was driving a station wagon with a bike rack that holds two bikes on the back, which isn't normally an issue to park but with the short spaces I was concerned that the rack would stick out too far. Fortunately, there was one spot parallel to the building where I was able to park without worrying about someone hitting the bike rack. (2) Noise. The walls are paper thin in this section of the motel. In my first stay in this section, I could hear every word and every phlegmy cough from the people in the room next to me. It was gross. After that experience, I've made sure to request a room in the newer section, which I also did when I made my reservation this time. As I normally do when I make a special request, I called the motel the afternoon of my stay to make sure I had a room in the newer section. I was told that those rooms had all been sold, and that the very last room at the motel had just been sold. The cancellation policy at this motel requires that you cancel the day before your stay. My mistake at this point was to not demand that my reservation be cancelled without charge to me since rooms in the old section are simply unacceptable. But I was in the midst of driving 600 miles that day by myself and was tired. My mistake. I did ask the person I spoke with to please put me in the quietest room still available. I got the distinct impression she didn't give two hoots about where she put me. When I arrived at the hotel, I was told that the type of room I'd reserved simply isn't available in the newer section. How was I too know that? When I made my reservation, I requested a pet friendly, ground floor room in the newer section. Whoever processed the reservation was able to get the pet friendly part and add the pet charge to my bill, yet not inform me that there were no rooms of the type I'd reserved in the newer section??? When you make a reservation, you must provide both a phone number and e-mail address. How hard would it be for someone to pick up the phone or send a short e-mail saying I needed to reserve a different type of room if I wanted to stay in the newer section? I've made many special requests when reserving rooms at other hotels and motels over the years, and can't think of a single instance where my request wasn't granted. The room I was assigned was a ground floor room with a room above it. Again, it was my mistake not to demand that my reservation be cancelled and look elsewhere for a room, but after driving 600 miles I was exhausted. It was quiet until 9:30, when whoever was in the room above me arrived. They sounded like a family of elephants moving furniture. Then, after 10 PM, their dog(s) started barking. I called the front office twice about the dog(s), but the dog(s) were barking again after the second call. I had tried to go to sleep at 10, with earplugs in and a pillow wrapped around my head. If I'd had any Ambien with me, I would have taken it. But you shouldn't have to drug yourself to get a decent night's sleep when you've paid almost $120 for a room! The noise from upstairs finally stopped about 11:30. The coup de grace to this miserable experience was when the bedside alarm went off at 6 AM. I didn't set it. It was a cube-time charger. According to info about it on Amazon, the factory default is a one-day alarm setting, since it's mainly used in hotels. To change that, you have to open the battery compartment. How the heck was I supposed to know that? Shouldn't the housekeeping staff make sure the alarms are turned off so that guests aren't jolted out of bed when they don't want to be? The net result was that I got roughly 6.5 hours of sleep and had another long drive ahead of me for which I was not well rested. Finally, the door to my room squeaked loudly every time I opened and closed it. All it would take to stop that is a few sprays of some lubricant, but apparently this motel doesn't care enough to do that. When I went out to walk my dog after being awoken at 6, I saw that two rooms in the one-story section had never been occupied. The curtains were open, a bedside lamp was on, and the beds clearly hadn't been used. So I could have been put in a room without someone above me. Again, I blame myself in part for not seeing if there was another room I could have been moved to after the elephants and their barking dog(s) moved in upstairs, but I had been told earlier that every room had been sold. My overall impression of the front desk staff I interacted with is that none of them truly care about providing a quality guest experience. My experience here could not have contrasted more starkly with my stay at a fantastic LaQuinta the previous night. In that case, I didn't even have a reservation. I arrived around 7 PM and asked if they had any ground floor rooms convenient to an entrance/exit. I was put in a perfect location. The room was huge, newly and beautifully remodeled, and blissfully quiet. The front desk staff was warm and welcoming. They even had a little goodie bag for my dog! And I paid $30 less for a great stay than I did for my terrible experience at the Driftwood. I guess business is good enough at the Driftwood that they can afford to be indifferent, but they've lost me as a customer.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate you taking the time to provide us with feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Highly Recommend"

5
21/09/2017

I booked online based on reviews and pulled up questioning my fellow advisors. Looks CAN be deceiving!! From the outside it looks like a motor court from the 1950's, inside its clean and updated - in the 2 weeks I vacationed, this was in the top two of places I stayed!! Front desk staff was charming and check-in was a breeze. The room was well appointed with a comfortable bed. The motel is across the street from the greenway of the Snake River and the beautiful falls from the hydro-electric plant. Lots of neighborhood families and couples walking on a lovely September evening, I felt perfectly safe doing the same! A breakfast was included with made-to-order omelet that looked fantastic, even though I'm not a fan of eggs. Lots of other selections to satisfy!! The breakfast room was large and attended by 2 women who did the omelet prep as well as stocked other choices and kept the dining area sparkling clean. They even offered to take my plate for me, totally unnecessary but they wanted to be helpful AND did so with a smile. The closest sit-down restaurant is an Applebee's. There are a number of fast food restaurants within a mile from the motel. I was passing through Idaho Falls and lucked out when I booked a room here. If you happen to be in the area, you can't go wrong staying here.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate your amazing review! It is nice to know the reviews were correct. We have to agree our breakfast is the best! We hope to see you again soon!

"So Happy to find this Hotel"

5
21/09/2017

Excellent service, excellent hot breakfast, excellent front desk. Everyone was very friendly and helpful and we had a fantastic stay and look forward to staying there again We had our 2 small yorkies with us and have a very hard time finding such a nice place that would take our dogs

"Basic but Satisfactory Accommocdations"

3
20/09/2017

We stayed here for one night on our driving trip up I15. The location is great, right along the falls. The hotel had bikes available for a ride around the falls, which we took advantage of. It was a fun way to see around. Thel hotel decor and interior is pretty tired and outdated but it was clean and a satisfactory place to stay for a night. The staff was very friendly and helpful and they greeted us warmly. They took care to answer all our questions. Breakfast was good and beds were alright. It's not luxury accommodations, by any means, but perfect for a night on the road. However, I really liked the fact that the hotel had a full kitchen. That was a great amenity!

"Excellent motel"

5
20/09/2017

One of the best motel breakfasts available. Their omelets are outstanding. They are situated on the banks of the Snake River near the falls. It's especially fun to stay here in the spring when the geese have their goslings.

"Great Hotel Very Tight Parking"

4
20/09/2017

Great Hotel and Staff and the breakfast folks were very polite and helpful. The fitness area has everything you need to get a workout in until you can get to your regular gym. Rooms were a bit small and the parking was terrible. Way to many cars in such a small area, you can't drive around the (island) if your vehicle is bigger than a fiat.

"Wonderful Experience"

5
14/09/2017

We were so happy we chose this property and had a fantastic stay. The room was large, clean, and bed was very comfortable. The breakfast was great with a cook to order dish is desired and many other choices. Their cinnamon rolls were delicious and fresh. We wish we were closer to this property or would be on our regular travel list as we would stay again. The park and falls across the street was a plus as well.

"Nice place to stay if you are in Idaho Falls"

4
12/09/2017

This is a nice property, but on the expensive side. The front lobby is attractive and there is a beautiful of the Idaho Falls Temple just across the river. The hotel room is pretty average - nothing bad but also nothing special. Overall, the property seemed overpriced (maybe it was during peak season, but with so many other nearby hotels to choose from, you'd think this place would be cheaper in order to get a bigger share of the business and stay completely booked up. Overall, no complaints.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with a review. Our hotel is one of the only hotels located on the Snake River and Falls. Our views cannot be beat. We hope to see you again soon!

"Great place"

5
11/09/2017

The employees are incredible. Very helpful. We had a problem with the room we were checked into. They found us a much nicer room. Location is beautiful. The breakfast is excellent. Omelettes, eggs breakfast burritos made fresh as you order them. A very enjoyable experience.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Your glowing review of our employees made us smile. It is nice to know you enjoyed your stay with us. We hope to see you again soon!

"Second visit"

5
10/09/2017

Very nice hotel. Quiet rooms. Beautiful shower. Cute little balcony over looking Idaho falls/ snake River. We stayed in room 96. Breakfast is pretty good. They will make you an omelet. Lots of restaurants nearby.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate your wonderful review of our property. It is nice to know you enjoyed our balcony rooms with a wonderful view. We hope to see you again soon!

"Lovely place to stay"

4
08/09/2017

This hotel is located across the road from river Walk and the falls. The walk is very pleasant. Jeremy at reception was very helpful when booking in and helped with a small issue with the fridge. The room was clean, bed comfortable and pillows good. It was very quiet. The bathroom was a bit on the small side. Breakfast was great. There was a lady in the breakfast room who made omelet sand fried eggs on request. Good hotel and would certainly recommend a stay.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with great feedback. It is nice to know you enjoyed our location and breakfast. We hope to see you again soon!

"Perfect spot for me and my dog"

5
02/09/2017

I needed to escape the wildfire smoke of Montana, so I packed up my Labrador and went to Idaho Falls. This hotel was s perfect fit. They have two rooms on the far north edge of the building with private parking and kitchenettes and, you walk out with your dog to a green pee area adjacent to your room. This is important at 6am! Also we could walk the beautiful park along the Snake river which was directly across from our room. Very clean and comfortable and I loved the location. There is even an off leash dog park just a few miles away.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate your wonderful review! It is nice to know you were able to come and relax with your fur baby. We are thinking of Montana in these tough fire times. We hope to see you again soon!

"Great room, service and Views!!"

5
02/09/2017

If you're planning a visit to the Idaho Falls area this is a must stay. the rooms are nice, the price is great and the staff is quite friendly. I will absolutely stay here again when in town for business or pleasure.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate your wonderful review of our hotel. Your kind words sure made our day. We look forward to seeing you again!

"Our All Time Favorite Hotel"

5
31/08/2017

Located on River Walk along Snake River, they even offer loaner bikes. Large Comfortable Rooms, many with kitchenettes. Balcony overlooks the River. Best breakfast with custom made omelet bar, fresh fruit and everything else. Very friendly. A good cold exercise room. And ofcourse, excellent Best Western bedding and a good night sleep.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with such wonderful feedback! It is nice to know you enjoyed our balcony rooms with a view of the river. We hope to see you again soon!

"Our stay on the Snake River in Idaho Falls, Idaho"

5
31/08/2017

Great location right on the River Walk - we walked it several times and it was always beautiful and very safe. This motel was clean and comfortable, the bed was soft yet very comfy. The neighborhood was quiet - I never heard any cars starting up in the morning so the sound proofing was excellent. The water pressure in the shower was fine. Breakfast was excellent - custom made omelets!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate you taking the time to provide us with feedback. We love hearing you enjoyed our location on the Snake River and Falls. We hope to see you again soon!

"Excellent Hotel"

5
30/08/2017

Last minute reservation on a motorcycle trip and the hotel turned out to be Excellent. Clean rooms, incredibly pleasant staff, great location across the street from river and park. WiFi worked well as did the DirecTV service. Walked to dinner as restaurants are nearby. Excellent breakfast and omelet bar. The two young ladies working the omelet bar greeted each guest with a nice pleasantry as guests walked in. While loading my motorcycle the maid cleaning my room next door took the time to say Hi and said, " I hope your stay with us went well".

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for your wonderful review. It is nice to know our staff took wonderful care of you during your stay. We hope to see you again soon!

"Attractive location near the river and falls. Good hotel."

4
28/08/2017

Attractive location near river and falls with walkways. Hotel had pretty flowerbeds and plant pots. There were lots of nearby restaurants. Good hotel for 1 night stay. Pleasant swimming pool which we used. Good, full breakfast, but seating and tables were in short supply as there appeared to be large parties staying.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate you taking the time to provide us with feedback. It is nice to know you enjoyed our outdoor heated pool and location. We hope to see you again soon!

"Nice room, great shower!"

4
28/08/2017

We stayed here on our way back from a multi-day road trip to watch the solar eclipse from just north of Boise. The hotel's decor was pleasant enough, but the shower is what impressed us the most: it was huge! Our room over looked the Idaho Falls on the Columbia River(?), and was very quiet.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to review our property. It is nice to know you enjoyed our rain shower heads. We hope to see you again soon!

"Not worth the price"

2
24/08/2017

We- stupidly- paid $170 for a very small room (had an outside entrance into a shared parking lot they call "the courtyard." The bathroom was so small, the door almost scraped the toilet seat. One had to almost climb into the tub in order to close the door. Yes, the TV worked, but the A/C barely put out enough cold air to cover with a sheet. The breakfast room is very small, and if the place is book, it is standing room only. Yes, it is along the river and the green belt, but so are a lot of other better and cheaper options.

"Very beautiful"

5
24/08/2017

One of the best places to stay when travelling with a dog, a very beautiful park along the river with lots of walking areas. Which works great for a large dog stuck in the car while travelling. The hotel is very nice, my girls just loved the pool, the room was a little dated on the decor but other than that we had no issues and a very good breakfast

"Balcony overlooking the Idaho falls (Snake river)"

4
23/08/2017

We had a wonderful riverview room. with a small balcony and 2 chairs. We left the screen door open at night ( summer during the eclipse), to go to sleep to the sounds of the falls. So relaxing! Great restaurants nearby. All less than 1/2 mile. What a beautiful location.

"The total eclipse was Awesome"

5
23/08/2017

Our stay at the Driftwood Inn was wonderful! The property is very well maintained. Every employee we came in contact with was the perfect example of customer service. The breakfast offered is the best you will find lots of choices and great quality. Walking path out front of the hotel along the snake river and the scenery was beautiful. Best of all it was Dog Friendly!

"Just Bad!"

2
22/08/2017

Room smelled of mildew and carpets were very worn, rusted pipes showed up with brown water - DON'T DRINK!! Breakfast was crappy, should had gone out for it, next time I am there will not stay there better hotels around the corner from there with better amenities and service at Shilo Inn and a brand new Hilton. Place looked it had when it was built in the 60's!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate you taking the time to provide us with valuable feedback. We are very sorry you had an issue with our property. As you can tell from our other reviews, we are know for having an amazing breakfast. We are sorry you did not feel the same. We will pass this information to our staff. We hope you will give us a second chance to impress you.

"Wonderful combo of retro and modern"

5
16/08/2017

I had a 3 night stay. I had a room in the older section which is a renovated motor court. The rooms are completely up to date. I checked in late Friday night. There was an issue with the shower that I didn't report til the next morning. The issue was promptly corrected and the management and Jennifer, housekeeping head, checked back to make sure everything was handled to my satisfaction. I chose the Driftwood Inn because it was right on the Snake River, has a view of the LDS temple, and it's within walking distance of the falls. The hot breakfast was good. They offered eggs made to order, as well as waffles, and the usual bagels, cold cereal and juice. All the staff was very polite and professional. I didn't get the names of the desk staff on the evening of 08/12, but they were able to give me suggestions and walking directions to dining options in the area. It made for a relaxing stay.

"Great value. Beautiful location."

5
16/08/2017

My family stayed here one night on our way to Yellowstone. The location is great. Right on the river. And the free access to hotel bicycles is a plus. My kids and I loved riding up and down the snake river. Our experience here was above par for the price. Great location, great staff and delicious breakfast.

"Great little stop"

5
16/08/2017

I was passing through town and found this little gem. Directly across from the falls and the walking path. Super clean and nice décor. Fridge and microwave in room. Sounds silly, but i love the Cubie next to the bed for plugging in all your electronics. Finding a place to plug in can be a challenge when traveling. I really liked the rain shower head in the shower, plenty of pressure. (not usuallya fan) Great front desk staff, very friendly and talkative on a couple of occasions. Had breakfast with some great coffee the next morning. I headed out to the Tetons the next day and did not use a ton of their amenities, although the gym and hot tub facilities seemed to be a popular option. I actually liked parking outside my room, it felt comfortable and homey.

"BW Idaho Falls"

4
16/08/2017

A bit pricey given the dated and small rooms but staff was very nice and helpful and the motel had all the amenities you would expect at a BW. Nice location (across from park). Parking is tight if you have a larger vehicle.

"NIce Hotel by the river"

5
16/08/2017

Good location next to the river. Beautiful riverwalk with many people walking, riding bikes and exercising. Clean, comfortable hotel with great amenities. Enjoyed the pool, exercise room and the breakfast was better than most. Overall stay was very enjoyable.

"An Updated Blast From the Past"

5
08/08/2017

We spent last weekend at the Driftwood and could not have been happier. It is a handy motel right on the Snake River with its walking trails. The motel is like a throwback to the 60's but has been completely updated with modern furninshings and finishing and they did a great job. There are all sorts of little touches that make the place special. It has a very nice outdoor pool and a nice hot tub. The staff is very well trained and gracious and very accommodating. The included breakfast is very nice and includes made to order eggs. We will be staying there again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate your rave review of our property. It is nice to know you enjoyed your stay with us. We hope to see you again soon!

"Nice Motel by the River"

4
08/08/2017

A clean and well run motel next to the river walk in Idaho Falls. They offered a great breakfast. They have several bikes to loan out for free to ride the paved paths. However, they needed some brake repairs and we brought this to the attention of the desk clerk. Rooms were nice, and all amenities were in great condition.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for your great review! We appreciate your feedback. It is nice to hear you enjoyed our bikes. They do see a lot of use and maintenance is always toning them up. We hope to see you again soon!

"Never been treated so well."

5
07/08/2017

I simply don't know where to start. I have never received the kind of service I did at this facility. To start with,the desk staff(Josh,John,Jamie, Heather , Heather and Siddara bent over backwards to make my stay both pleasant and economical. I am a grandfather and was travelling with alone with my 6 and 8 year old grandchildren. We were there to help move my mother back to California. She too stayed here and received the same treatment. Everyday,when we would come back to the room,it had been put right and the housekeeping staff(Riley,Sierra and Rosa)always left a small note offering help if needed and a few candies for my grandchildren. I always say you can never go wrong with a BW,but this staff really knocked it out of the park. The provided breakfast also goes beyond the norm including omlettes and breakfast sandwiches made to order. The facility is on the river walk and we had a wonderful view of the Mormon Temple right from our room. Downtown Idaho Falls is within walking distance as are many restaurants. As a professional driver I noted room along River Pkwy to park a big truck or RV and saw several during our stay. Wants you monies worth? This is the place.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for your kind words! My staff had the biggest smile reading this. It is nice to know you and your grandchildren were able to have some fun while visiting us. We hope to see you again soon!

"River View"

4
07/08/2017

This property was a fantastic value. The staff was very friendly and helpful, and the property was very clean and nicely remodeled. Just driving up and seeing the outside, we knew we had found a nice place at a low price. (not always 2 things that go together) The hotel is located across the street from the river walk, which is lovely and especially good when you're traveling with dogs. The biggest surprise was the breakfast. Usually, hotels at this level offer a very basic continental fare - just walking into the breakfast area was evident that they had upgraded - and they had an omelette station where you could get eggs to order. That was fantastic. Good coffee, as well. I definitely recommend this hotel - especially if you're traveling with dogs.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We thank you and your fur baby for staying with us! It is nice to know you were able to enjoy breakfast and relax with us. We hope to see you again soon!

"Driftwood Idaho Falls"

4
04/08/2017

Experience was great and with the reward points accumulated the price was very affordable on the limited budget of a large family gathering. The hotel is right on the river looking across from the Idaho Falls Temple. The amenities and breakfast were very good and surpassed my expectations.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with a wonderful review. It is wonderful knowing you were able to spend time with your family at our facility. We hope to see you again soon!

"Great stay in Idaho Falls"

5
03/08/2017

Loved this hotel. Great location next to the falls and river. Wonderful staff !! Enjoyed our stay here very much. Breakfast omelets were a plus. Hope we are able to return some day soon. Thanks to all your helpful staff !! KR

"a great place to stay"

5
02/08/2017

the hotel is in a beautiful location and the staff is very professional and always willing to help, the amenities are outstanding and there is a quality breakfast, the rooms over look the beautiful Snake River and there is a river walk, it is close to restaurants

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for the wonderful feedback. It is nice to hear my staff took wonderful care of you. We have to agree our location is amazing. We hope to see you again soon!

"Great Stay"

5
31/07/2017

Lived the view. Staff were extremely friendly and prompt. A great breakfast that came with a chef for scrambledinner eggs, omelets, and more. Clean room. Comfortable beds. Clean and nice bathroom. I highly recommend this hotel!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate your feedback! It is nice to hear you enjoyed our breakfast and rooms. We hope to see you again soon.

"Our usual stop over"

5
31/07/2017

We have been traveling to and from California and Montana and this hotel has been our go to for our stop over beautiful setting very clean hotel pet friendly which is a huge bonus and the staff is fantastic!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate your loyalty to our hotel. Your wonderful feedback means the world to my staff. We cannot wait to see you again!

"A little dated"

4
29/07/2017

This hotel has a beautiful view of the falls and a nice walking path. The establishment is somewhat dated at this point. The breakfast was interesting as an attendant made your eggs to order, but I found a bit of an off taste to them, dont know if it was the oil used or what but did not finish them.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to review our property. We have to agree our location is second to none. We hope to see you again soon!

"Lovely time"

4
27/07/2017

This hotel is located right on the river in a beautiful setting. We enjoyed ourselves so much we stayed an extra day...the staff went out of their way to accommodate us. We plan to return to stay again.

"Great stay!"

5
26/07/2017

This was a pleasure trip to do some motorcycle sightseeing rides but with the rain we decided to leave the Harley in the trailer and drive to Yellowstone, the Tetons, and Jackson Hole. The BW Driftwood Inn was kind enough to let us leave our trailer/Harley parked there while we explored. Checkin/checkout went smooth and pleasantly. Our King room was on the ground floor with parking at the door. The room was clean and well appropriated. This hotel is right along the Falls and has a fabulous view! We will stay again if in the area!

"Enjoyed Our Stay"

5
26/07/2017

King room with river view was wonderful. Comfortable bed and big modern walk in shower. Fitness room was great. Location is perfect with river walk and falls in front of hotel. Great stop off on road to Sun Valley after visiting Yellowstone and Grand Teton parks.

"Great location next to the Falls. Pleasant staff and accommodations good."

5
25/07/2017

Terrific breakfast and reasonable room rate. Staff personable and helpful. Decor of room needed help but can't please everyone's taste. We've never stayed at a Best Western before, but certainly will check them out when we need a to book another motel when we travel.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate your feedback. It is nice to hear you were able to come and relax with us. We hope to see you again soon!

"a nice surprising stay"

5
25/07/2017

Very nice outside view, close to the river/fall. It is in the middle of my trip from yellowstone/great teton national parks to Salt Lake City. The most attractive thing of this hotel is that it is very close to the river and fall ( a hydroelectric item but designed very beautiful ). I can see it from the windows and I had a nice walk there.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to review our property. It is nice to hear you enjoyed the view from your room. Our location on the Snake River cannot be beat. We hope to see you again!

"sleepy"

3
20/07/2017

The location is pleasant with a great park across from the hotel. The hotel itself is worn - one story, clean enough but looked kind of out of the 50's - old furnishings and several of my lamps and wall sockets didn't work. Staff was very nice.

"Location, Location, Location"

4
18/07/2017

Situated immediately across from Snake River walk having a very attractive park-like setting alongside the river as well as several gorgeous and powerful river features. Encountered young river otter at river's edge trying to make a meal out of a very reluctant crayfish. Youthful animated otter was concerned we intended to deprive him of the fresh catch. Staff with exception of male check in person were personable, with demeanors suggesting commitment to and some enthusiasm for their establishment.

"Location! Location!"

3
17/07/2017

Can't beat the location, but everything else needed a little tender loving care. Exterior looks very run down. Room was clean, but just very old. Breakfast was surprisingly good. Too many new options very close. Would not choose this hotel again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with a second review. We appreciate your feedback. We have to agree our location cannot be beat. Our hotel has just undergone renovations and we take pride in making sure the exterior and interior are in top shape. We would love to have a second chance to impress you.

"The Oldun in Idaho Falls"

4
15/07/2017

Excellent Hotel, in the Best Western tradition. Ideally placed oposite the river and falls, Service and amenities re first class only minor criticism is that the breakfast area, incommon with many othher hotels is very small in relation to the hotel size.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide a review. We appreciate your feedback. It is nice to hear you enjoyed our location and service. We hope to see you again soon!

"So close to a higher rating! "

4
14/07/2017

The room was clean and modern. The bed was comfortable. The spa was beautiful! The only complaint is that the parking lot is not large enough. It is VERY tight to maneuver a large vehicle in when the motel is full, and there was no available parking when we arrived late in the evening after driving all day, so we were forced to park our vehicle out on the public street. This motel really needs to figure out a way to expand their parking capacity.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate your feedback. We are very sorry you had an issue parking at the hotel. We are glad to hear you enjoyed other aspects of the hotel. We hope to see you again soon!

"Summer night in Idaho Falls"

4
12/07/2017

This hotel has a wonderful location right across the street from the falls of Idaho falls. We had the good fortune of being located on the second floor of the building across from the lobby and our room had a small balcony where we could sit and watch the falls and the people in the park. It was a very good place to stay. Clean and comfortable. Great breakfast is included with the room. the parking area is a little tight for large cars or if you are pulling a trailer.

"Anniversary night"

3
11/07/2017

Booked this King with a jacuzzi tub for our Anniversay night. It was right across from Snake River and had a decent view. Desk attendant was friendly & helpful. My first impression I was disappointed with the bathroom set up. I saw other pics with nice, corner tiled jacuzzi tubs but mine was old,plain and not very romantic and there was a large clump of dark hair on the shower floor (ewe). The bed was very comfy and the free breakfast was appreciated. It was very crowded and seats were lacking. I would've liked to have had the potatoes but they didn't get replenished. There were however plenty of options. I rated 3 because it just felt average to me

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Happy anniversary! We are very sorry we did not live up to your expectations. We strive to provide each guest with an amazing experience. We will use your feedback as training for our staff. We hope you will give us a second chance to impress you.

"Great Location"

4
10/07/2017

Very nice updated hotel in a great location across the street from the river and the falls. The complimentary breakfast includes an omelette bar. The updates include multi- shower heads in the walk-in shower. Our only complaint is that there is no elevator to reach the second story and the air conditioning is very loud. We would stay here again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with feedback. It is nice to hear you enjoyed our spa showers and our amazing breakfast. We hope to see you again soon!

"Family Road Trip"

5
07/07/2017

Booked and stayed in same day; staff are very friendly; and, rooms are large, comfortable and clean. The gym and spa facilities are very clean and accessible. The hotel allows pets, so we were able to bring our dog too! It's our second time staying at this hotel while on a family road trip, and it's been great both stays.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for your loyalty to our hotel! We appreciate your feedback. We love to hear you were able to come and relax with your fur baby. We cannot wait to see you again soon.

"Beautiful Location"

4
06/07/2017

Our first time to stay at this location--excellent location by the river and with such a beautiful view of the Idaho Falls Temple. Fantastic breakfast offered. The rooms were comfortable and clean and the front desk service was excellent

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with feedback. It is nice to hear you enjoyed our breakfast and location. We hope to see you again soon!

"Best Hotel Ever! "

5
05/07/2017

This hotel was the best hotel I have ever stayed in! The view, the location, the staff were all perfect! They assisted with every detail and my room had a beautiful view of the river. Also, the pool overlooks the river if you're there in the summer!

"Near the River Falls"

3
02/07/2017

This place was OK. Room clean with no problems. Outside corridors but not noisy. Pricey for what you get. Staff was not familiar with Rewards program at check-in. Breakfast cook was exceptional. Vehicle movement on the site is cumbersome. Toilet paper is too thin. Why save money on toilet paper???

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Your feedback is very important to us. We are very sorry you did not enjoy a couple small areas of your stay. We will use your feedback in our next staff meeting. We hope you will give us a second chance to impress you.

"Excellelnt Stay"

5
02/07/2017

We would highly recommend this facility to anyone passing through the Idaho Falls area. It is directly across the street from the Snake River and there is a beautiful manicured walking patch along side the river within easy access to the falls. The facility was very clean, the staff was friendly and helpful and the full breakfast was fantastic. They even have a omelet bar for breakfast where they make you fresh eggs to order. A very nice touch to getting your day started.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
It is nice to start your day with fresh eggs made just the way you like them! It is great to hear you enjoyed our breakfast and location. We appreciate your feedback. We hope to see you again soon!

"Beautiful"

5
01/07/2017

The hotel is right beside the falls. The setting is gorgeous and the rooms are nice. The staff is pleasant and helpful. The bed was comfy. Altogether a wonderful place to stay. I will be back as I really, really enjoyed my stay! The view from my room was awesome.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate you taking the time to provide us with feedback! We love hearing you really really enjoyed your stay. We have to agree our location cannot be beat. We hope to see you again soon!

"Great location and staff"

4
29/06/2017

The staff at this hotel went above and beyond by helping me find a nearby shop to repair my brakes and by offering the use of the hotels commercial dryer when the one in the guest laundry wouldn't work.

"Very Comfortable Hotel With A Great Location"

5
26/06/2017

This hotel was great! We had car problems early in the day and called to let them know we would be a late arrival (12:30 AM) and the lady at the desk was very nice to us on arrival. We got our room and it was very clean and the bed and pillows were wonderful and even though it was a short night we had a nice peaceful sleep. The breakfast in the morning was great!! They fixed you an omelet upon request and all the other breakfast food was great. This location is right across from the falls and is a wonderful place to stay. We would definitely stay here again.

"WHAT A FIND!!!"

5
26/06/2017

This is the best hotel you could ever stay at! Great location next to the falls with restaurants close enough to walk to. Their breakfast includes a great omelet bar where they prepare your eggs the way you tell them and offers all the other foods you would expect to find at a hotel. The room was quiet, the towels were thick and fluffy and the bed was very comfy. Don't miss this place! You could plan you entire trip just to come here!

"Great Area To Stay After Leaving Yellowstone"

5
25/06/2017

The location on the Snake River cannot be beat. Rooms are very spacious and clean and include a kitchenette. Free breakfast includes made to order omelettes or scrambled eggs and make your own waffles. Parking is the only challenge as it is a tight area. We will definitely stay here again when we are in the area.

"Wonderful hotel!"

5
25/06/2017

Very nice staff and wonderful location. The lady making omelet at the breakfast is extremely nice and welcome. The food is delicious and there is jacuzzi as well! Our 2 room suites are so big and comfortable! There is view too!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Your feedback is very important to us! We love to hear you were able to relax in our large family suites. We hope to see you again soon!

"Great experience!"

5
22/06/2017

Wonderful property. Clean and very comfortable. Quiet even though the hotel was full. Directly across from river and falls. Very hospitable staff. Fabulous hot breakfast with omelet bar. Highly recommend!

"generally disapppointed"

2
22/06/2017

On check in for a 3 night stay we were given a small room with one window with view of the parking lot, the hotel is located on a river. We were given a different room for nights 2 & 3. Patio door window was so dirty if was difficult to see out, mirror was totally smudged also. Odor in the room, outdated carpet. The breakfast was exceptional.

"Perfect Hotel"

5
21/06/2017

Highly recommend this hotel. Staff very friendly and rooms are beautiful and up to date. The hotel is across from a beautiful river walk and they offer bikes to use free of charge. They are food allergy friendly with a binder of food package ingredients and knowledgeable staff.

"Great place"

5
20/06/2017

Nice Friendly staff, great price for a really nice hotel in a beautiful location. Staff went above and beyond to meet expectations, omelet breakfast and a heated pool, great view of the river and close to a pub!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We love to go above and beyond for our guests! We appreciate you noticing and taking the time to provide us with a review. We cannot wait to see you again soon!

"Mrs."

5
19/06/2017

This was our 3rd stay. The location is great, across from the falls, with views from most rooms. Beds are the most comfortable we have stayed in. Handicap[ed shower was easy to use. They take dogs. Is central to city and close to many resturants.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate your loyalty to our hotel! It is nice to hear you enjoyed the view of the Snake River and falls. We hope to see you again soon!

"Great rooms"

4
12/06/2017

The rooms were very comfortable and clean. Great service from front desk. Breakfast staff needed help. Not enough food was out for the amount of people who wanted to eat. Frazzled girl trying to bring food out while making omelets.

"Amazing stay after a horrible trip"

5
12/06/2017

I wound up at the Best Western Driftwood Inn during a return trip back to Canada. . When I first pulled up I was a little unsure of it as it didn't look like any other Best Western I had ever stayed at, but I figured I would give it a chance - Man am I glad I did! When I checked in the lady at the desk informed me there were no more King rooms with a view, but she did have a few double queen's upstairs available. I figured 'why not' and took one...the room was massive compared to what I was used to! It had a coffee bar, large bathroom, the two beds, TV, dresser, fridge, microwave and a table with a few chairs. The view could not be beat - My room overlooked the pool and the river and it was exactly what I needed to relax. Didn't get a chance to use the outdoor pool this time, but I did sit beside it and read a book for a few hours - the area was clean and well maintained. Gave the breakfast a shot and was quite pleased with the selection as there seemed to be a lot more available here than at some other locations. There was your usual cereal, yogurt, breads/pasteries, waffle station but this location also had a lady that made omlettes or eggs a number of different ways...hadn't seen that before so it was a nice touch. Wonderful location and stay overall so I won't hesitate to book this place again.

"Amenities and Hospitality"

5
11/06/2017

Other than having the perfect location for a stop-over - along the river (adjacent to the famous falls), access to restaurants, and park locations- this hotel has everything. The king sized bed was comfy; the refrigerator plenty big for essentials; the shower stall separate from a jet tub. The pool was plenty big enough for multiple groups to attend without seeming crowded. There are bikes that you can borrow to tour the surrounding area- including all along the Snake River Greenbelt. There is also a complimentary breakfast to send you on your way for the day- not just danish!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with a wonderful review. It is nice to hear you enjoyed our outdoor pool and bikes. We hope to see you again soon!

"Quaint and Cozy!"

5
08/06/2017

This is a beautiful hotel! The rooms are just what you need wiht a view of the river and greenery on the outside and everything you could need on the inside including a kitchenette! Sitting are on the balcony makes for a perfect summer evening! I highly recommend

"Wonderful experience!"

5
05/06/2017

There were 2 couples and we were traveling to Great Falls. Our friends had stayed here before. We were checked in by Jamie and Jonny and received a suite that was very comfortable. It was clean and neat! Everyone we came in contact with was pleasant and friendly. Our breakfast experience was delicious and Molly did an efficient job on our omelette and was very friendly. Sadra checked us out and also was smiling and friendly. We had a great experience at your motel and town and will plan on staying here again!

"Great Location"

4
02/06/2017

Nice Hotel, with an outdoor pool and fitness centre. Great view over river and close to city centre. Bathroom was a bit dated, but very clean and everything worked well, so no issues. Made to order omelettes at breakfast made my morning.

"Unexpected gem!!"

5
30/05/2017

We stayed in a pet friendly room at the end of the motel. The room was great. What was even greater was the location of this motel! It is directly acroos the street from a park on the east shore of the Snake River. The river features a weir over which water flows into the rapidly flowing river. It is very scenic and the park was frequented by many visitors and locals alike. The breakfast featured an omelette bar. The staff were friendly and the service in the breakfast bar was great. We'd definitely go back!!

"Home away from home"

5
26/05/2017

From my initial greeting to check-out I was treated very friendly and courteously. What an amazing staff! The ladies that were working the breakfast were a ray of sunshine to every sleepy eyed zombie that stumbled in. They were very diligent on ensuring that plates were cleared in a timely manner and really concerned that everyone was enjoying their breakfast. The room was very clean and there were more than enough pillows. Beautiful stone work in the bathroom area was also a nice esthetic touch.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We appreciate your wonderful feedback. It is nice to hear the breakfast staff was top notch. We hope to see you again soon!

"Great Hotel in a Great Place to Stop"

5
23/05/2017

On the way from Southern Utah back to Calgary stopped off in Idaho Falls for a night. Previously stayed at the other BW in town and that was a great hotel, but it was busy so stayed at the Driftwood. Driftwood was just as nice a place - Idaho Falls is a great place to stop.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for the wonderful review. Idaho Falls is a great place to stop and relax on a long road trip. We have very nice town. We hope to see you again soon!

"Great hotel"

4
22/05/2017

It's clear that this hotel is maintained with pride. It's clean, centrally located, well manicured and the price includes a delicous breakfast! Rooms were clean and bed mainly comfortable. Showers had plenty of hot water. There is a gym facility and pool as well, however I used neither on my stay. Located next to the Snake River and walking paths, there is plenty of scenery and fresh air right outside the door. It's a 12 minute walk to the downtown. Hopefully my travels will take me through Idaho Falls again!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Your feedback means the world to us! We love our little hotel. It is nice to hear you had an enjoyable experience. We hope to see you again soon!

"Loved this place!"

5
22/05/2017

First, let me say that the staff was great! We were in town for State baseball. The tournament was a 2 and out. We had reserved 2 rooms for 2 nights. If we would have lost the baseball game, our tournament play would have been over. This hotel was so great to not require us to give a 24 hour notice. They said they would let us cancel the second night if we didn't need to stay. Luckily, we won! We were able to enjoy 2 fabulous nights here. The view is spectacular to say the least! The rooms were clean and the beds were comfortable. The kids had a great time in the pool and hot tub. I will defiantly choose this hotel again.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Congratulations on winning the baseball games! We appreciate your wonderful review. It is nice to hear you were able to come and win with us! We hope to see you again next year!

"Place to stay"

4
17/05/2017

I always stay here...very good parking...owners really go out of there way to to make the outside look nice ..pretty nice Free breakfast..off site semi parking...also really close to a lot of pretty decent places to eat

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Shane- Thank you for your loyalty to our property. We appreciate your feedback! We cannot wait to see you again soon!

"Packie run"

1
17/05/2017

worst piece of crap - the shower has less water than your windshield wipers - dirty and lousy beds. Had trouble getting our money back until threatening to cancel credit card charge.The Hampton down the road cost less and was 100 times better.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with a review. I am very sorry you had a bad experience at our hotel. This is not our guests normal experience. We are very sorry we did not meet your expectations. I would love to hear more about your experience if you had a chance to contact me directly at the hotel. We hope you give us a second change to impress you.

"Great place to stay in Idaho Falls"

5
16/05/2017

We've stayed at this hotel several times over the years and evertime has been great! The rooms are clean, the staff is helpful and courteous. The breakfast is tasty with lots of choices. Our favorite part is being on the Snake River and having such a beautiful view! I'd recommend this hotel to anyone.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
We thank you for your loyalty to our property. It is nice to hear that you enjoy staying with us. We cannot wait to see you again!

"Business Layover"

5
15/05/2017

Great Hotel,..Friendly Staff,..Rooms were Clean and Comfortable with an Excellent River View. Loved the window in the bathroom!! Breakfast was good, fresh omlette's were a plus. Great choice in restaurants nearby as well. We enjoyed it so much we extended our room for an extra night, we will definitely return. Room #38 is Perfect!!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to review our property. It is so wonderful to hear you loved your stay in 38 so much that you extended. We hope to see you again soon!

"Perfect stop over"

5
03/05/2017

Loved the location, room and friendly staff. Cooked to order breakfast a bonus. Walking distance to good restaurants (try the Copper Rill...fantastic). The staff...especially during check-in and at breakfast were wonderful.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with feedback. We have to agree that our location on the Snake River is the best. We hope to see you again soon!

"Great Stay"

5
27/04/2017

Our last minute "find a room" turned out to be an excellent choice! With two dogs traveling with us, it was amazing to have a room across from a park where we could walk them. There was plenty of convenient parking, the room was super comfortable and very clean. The staff was professional and courteous. I will make it a point to stay here in the future!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
It is nice to hear your last minute decision ended up with a wonderful nights stay. We appreciate your feedback! We hope to see you again soon!

"Overnight stop"

5
26/04/2017

this is an older Best Western property right down along the Snake River. most of the rooms are on the ground floor and you can park right outside your room. Great walking paths right across the road. Another property that Best Western should be proud to call theirs. We eye greeted and upgraded without asking for it. breakfast was great with someone cooking made to order breakfast sandwiches or omelets. Everything was very fresh and very good. We will for sure recommend this hotel

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for taking the time to provide us with a wonderful review. We appreciate your feedback. We love to hear you were able to enjoy our location. We hope to see you again soon!

"Freindly staff and great location"

5
25/04/2017

Stayed a week at this motel in Idaho Falls. The staff was polite and cheerful every day. Breakfast was very good and included a nice selection of protein choices as well as the typical breads and cereals. Made to order eggs are available every morning. Excellent location along the Snake River Greenbelt; the falls are just across the street. Dog friendly, with $10 per night pet fee. The walking trail across the street is a convenient place to exercise a pet. The building is older but very well maintained with nice updates. Walls seem to be insulated well; there was hardly any sound from other guests even when the motel was full. Beds are more comfortable than most motel/hotel beds we have experienced. Our only complaint is that the parking area is very cramped. If you are pulling a trailer you will need to park on the street. Restaurants of all kinds are within walking distance.

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Thank you for the glowing review! Your feedback is very important to us. We love that you were able to come and relax with your pet. We hope to see you again soon!

"One of our favorite Hotels"

5
25/04/2017

We travel frequently between southern California and Canada and usually stay at the Driftwood Inn as our mid trip location. The location on the Snake River cannot be beat, the hotel is always very clean, staff friendly and helpful and the breakfast is excellent! We love the freshly made omelettes and the waffles! Price is very reasonable for all that you enjoy here!!

Bernadette C, General Manager at Best Western Driftwood Inn, responded to this review
Your loyalty to our property is greatly appreciated. It is nice to hear that you enjoy our location and breakfast. We cannot wait to see you again!

"Perfect location, great people"

5
23/04/2017

People were friendly, room was clean, location is unparalleled, amenities were wonderful. Being just a few steps from the river's edge and the Falls makes this a 'no brainer'! I will stay again, and highly recommend this motel.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for the glowing review. We appreciate your feedback! It is nice to hear you enjoyed our lovely location on the Snake River and Falls. We hope to see you again soon!

"Motel review"

5
14/04/2017

Wonderful motel in a beautiful location across from the falls of Idaho Falls. The room was comfortable, reasonably priced and the included breakfast was well above any chain in quality. They even had soup in the office some evenings. Close to interstates and historic district also. Nice staff too. Great value.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
I appreciate your wonderful review. It is nice to hear that you enjoyed our amazing breakfast and evening soup. We hope to see you again soon!

"Fantastic Place"

5
14/04/2017

This is a great place to stay. The staff is always friendly. The view is great. I like staying on the "River View" side of the motel. (This is just my preference). They have a wonderful breakfast. Try the omelets. The rooms are well-appointed, clean, and comfortable.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to provide wonderful feedback. It is nice to hear you enjoy the river side rooms. We hope to see you again soon!

"Lovely friendly place to stay"

5
13/04/2017

This hotel is in a lovely spot across the road from the Falls. There is a river walk with benches along the way. Numerous restaurants within walking distance. The staff are very helpful and friendly.the rooms were comfortable,clean and well equipped.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to review our property. We love hearing you enjoyed our wonderful location. It is nice to walk the river walk. We hope to see you again soon!

"Great for school Group!"

5
13/04/2017

I took a high school dance group here and it was awesome. Great breakfast, and really friendly staff! my students loved the hot tub and the beds were very comfortable. We will be using this hotel in the future!

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your fantastic feedback! It is nice to hear your whole group was able to come and enjoy our hot tub and breakfast. We hope to see you again soon!

"Economical gem"

4
12/04/2017

This hotel is wonderful value for money-supplies breakfast, Internet, fitness room, soup in lobby in afternoon and convenient location just minutes off interstate highway. Restaurants nearby too for dinner

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to review our property. We love to hear you enjoyed our evening soup and breakfast. We hope to see you again soon!

"Wonderful location wonderful rooms"

5
12/04/2017

It is clear the owners care about the quality of the guest experience. The rooms are nicely updated and I had a wonderful view of the river and the falls. This is certainly one of the best locations in Idaho Falls. There is a green belt for running and walking right across the street. Lastly, there is a complementary cook to order omelette bar! Absolutely wonderful!!

"stay in Idaho Falls"

5
10/04/2017

This hotel has a great location next to the river and the falls. Everyone was friendly and polite. We enjoyed the 24 hour hot tub with the green lights. The breakfast bar was awesome. I had a scrambled egg, made to my liking. Our out side entry room was quiet.

"Great Stay"

4
10/04/2017

Very good place to stay. Easy to get to and great value and location. We have stayed at this location a time before and i was a great stay and so when we needed to go back to the area we knew this was a great place to stay and we knew it was clean the staff were nice and the breakfast was good. So yep we would stay again and again. Very good value and nice clean safe place to stay.

"Great Location! Great Staff!"

5
05/04/2017

The rooms were super clean and updated. The staff was really friendly. You could hear the Falls from hotel and the view of them was beautiful! I was originally concerned about the set up as it is an older facility, but they have upgraded and it was quiet and peaceful.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to provide us with an amazing review. It is nice to hear you enjoyed our updated rooms. Having a room with a view of the falls is a great way to relax. We hope to see you again soon!

"One Night on the fly"

5
04/04/2017

We made our reservation online about 2 hours before arrival as we were driving. We had a very easy check in upon arrival. We loved the room with a river view. Everything went very well. We did have some tv reception issues, as it kept cutting in and out, but not too bad. The room was spacious and clean. The breakfast was terrific! Service is outstanding. We will stay there again if we are in the area.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
I appreciate your wonderful review. I am so glad you chose to stay with us! I am very sorry about the tv issue. We will be switching over to Direct TV very soon and hope to eliminate some of those issues. We hope to see you again soon!

"A regular"

5
26/11/2016

I stay at this hotel frequently and it never fails to be outstanding in all categories. They are welcome me as a regular and acknowledge my loyalty. Their Breakfast Bar making omletes and eggs is the best and unique in the other Best Western Breakfast Bars.

"Our Home in Idaho Falls, Idaho"

5
23/11/2016

Staff was warm and friendly. They stroked up conversations and gave us great ideas of what and where to go in their city. The view was Beautiful!! Next time we will make sure to bring our bathing suites. We now know their is an indoor hot tub.

"Excellent customer service and room!"

5
16/11/2016

We arrived tired. The guy at the counter was extremely helpful and efficient. We didn't have reservations, and we had our dog with us. We got a huge room that had a kitchenette complete with dishes! Since we were pulling a trailer we actually had groceries in the trailer that we brought in and were able to cook. The room was more like a studio apartment than a hotel room! The bed was very comfortable, and the pillows were pretty luxurious. There was adequate lighting, and charging our phones and laptop was convenient and set up right on the nightstands. Yes, there were two nightstands. I have been to hotels with only one nightstand. I am pleased when I see two. The room was clean, and everything worked. TV wasn't HD - That was the worst thing about the hotel room. Seriously I would stay here again!

"Great place to stay!"

5
13/11/2016

This place is really great. It has the feel of an old motor inn motel, but the room was very nice and the staff was great. Super clean. The location is super, you can walk across the street to the river. They have a omlette bar for breakfast. Highly recommended! I will stay there whenever I am in Idaho Falls.

"What a view!"

5
04/11/2016

This is really a great motel. When we checked in there was clam chowder and biscuits waiting. Later on there was cookies. Our suite was beautiful with a great view of the falls and river. Our room was spacious and immaculate. The young man who checked us in made us feel very special. I would encourage anyone who travels to become a member of the rewards club. Best western has one of the best out there. This motel is situated right on the river walk and there is nothing as fine as walking and talking with your best friend. Spend a week-end here!

"Good Value! "

4
30/10/2016

We stayed here on a recent Sunday in October. Our room had a king size, comfortable bed, micro and small fridge. Our shower had been recently renovated displaying dual shower heads. Hot soup and coffee was available for free in the evening. We utilized a pet friendly room which was clean and fresh. We were charged a $10 pet fee. Unfortunately the exercise room and hot tub were under renovations during our stay, however for those expressing interest, another nearby facility could be used for free. A hot breakfast is included. All in all, this Inn was a very good value. We will definitely return on future travels through Idaho Falls.

"Very Nice Room and Great Breakfast"

5
30/10/2016

We only stayed for 1 night, but we loved everything about this hotel. The room was very nice, clean and the bed was comfy. The location was great, right across the street from the Snake River Greenbelt and the falls. We walked around the park area and to dinner. The lobby and the breakfast room was very nice. The food selections were great, wish I had room for more.

"Beautiful as usual"

5
26/10/2016

This hotel is one of my favorites. (Especially on the "River View" side. The rooms are always nice and clean. The staff is very friendly. The breakfast they do is great...especially the omelets. It is nice and centrally located. The view is beautiful. It is right across the street from the river. There is a nice walking path there.

"A gem in 'Falls'"

5
24/10/2016

A comfortable place to stay and as close to the Snake River as you want. Nice river walk/run with a beautiful falls designed as part of the city's electric power generation system. Very roomy, we stayed in suite-like #74. If you're staying for a few days, this is the place to be. (It's also the place to be if you're staying only one night.) Great for couples. Yes, a bit dated, but kept up well. The indoor pool area was being renovated while we were there. All the rooms are on the ground level. Park right outside the room door. Easy to log into Wi-Fi. We would definitely stay here again.

"Older Hotel near the "Falls""

4
20/10/2016

This is a nice place to stay...it is an older property, but extremely well kept up...the rooms are of a nice size and are very clean. The shower is roomy, although it does have disappointing low water pressure. Pets are allowed for a fee, and there is wi-fi. Breakfast is at 7AM and when we were there they had a person making custom omellettes for guests...very nice! Older motels are great in the fact that one can park right in front of the room...packing and unpacking is so much easier! There are a couple of restaurants a few blocks away. The motel is located near (walking distance) the "falls." Are they really falls?? They look more like extreme turbulence rapids than falls!

"Do Stay at the Drift Wood Inn"

4
20/10/2016

My wife and I had a great stay. The inn is on the river with a view of the falls. We went for a walk along the river before dinner. The hotel is being updated and has great rooms. The breakfast was one of the best I have had at a BW.

"Pleasant Stay"

4
19/10/2016

This Hotel is located right across from Idaho Falls and it was quiet, comfortable and the breakfast made the stay. Lots of food and the bonus was there was an Omelette Station. The breakfast was very tasty. The only negative is that there were two chairs in the room that were old and worn and had stains on the seat. The rest of the room was not too bad. The walls could use a refreshing paint job.

"Pleasant stay"

4
18/10/2016

The rooms are clean, and modernized to exceed those of competing motel chains. The breakfast staff were friendly and went out of their way to satisfy your needs. The made-to-order omelets were an added touch.

"Good comfortable room at affordable price"

4
17/10/2016

This motel is right on the river walk. Appears to be somewhat older but in good condition with comfortable rooms. You can park just outside your room door. Includes breakfast with good selection. They even had a very nice lady in the restaurant making customer order eggs/omelets. Would stay here again.

"Lovely location"

4
17/10/2016

We spent one night at the Best Western Idaho Falls. The location is across from the Falls and we had requested a falls view room. We were in an upstairs room facing the water but we couldn't see the falls. The room was very comfortable, altho the toilet didn't work very well. We were surprised with the offering at breakfast - cooked to order omelets along with the variety of other breakfast items. We would stay here again. Staff was very friendly and helpful.

"Great for the Price and Comfortability"

3
16/10/2016

I usually have a high standard for rating a hotel but this time around, I was a single traveler and needed a hotel room fairly cheap but yet I expected it to be clean and comfortable. This hotel was just that. I had a comfortable bed, the room was clean but dated. The view from my balcony was one of the best. I had a free breakfast every morning and the staff here were all very nice and very helpful. Everything I needed was within walking distance so I didn't even have to rent a car. The airport was just a ten minute drive to the hotel by taxi with a ten dollar charge....really, not bad at all. This was meant to be a low budget vacation and it was achieved.

"A great stay"

5
12/10/2016

Stayed here for one night to break up our journey from Salt Lake City to the Grand Tetons. Received a very warm welcome on arrival. Room was good, very neat and clean. Breakfast was excellent. Plenty of choice and the made to order omlettes were a very nice (and tasty) touch. The two ladies looking after the breakfast were excellent, as were all the staff we met. Nice location on the riverside next to a park and opposite the falls. Plenty of restaurants and shops close by. One nice little touch is that bike hire was free, although we did not have time to use them. Overall, a great hotel for the money we paid. Would definitely stay here again if we were to have the good fortune to return to Idaho Falls.

"Great Motel; Fabulous Site"

5
11/10/2016

This motel has all of the usual amenities required of an upper-level motel, as well as a nice complementary breakfast including made-to-order omlettes. It is also very pet friendly. But it has an enviable site: at the edge of the Snake River, by the falls, where a riverside park is at the front door and provides a wonderful place for a walk (including your dog) or a morning run. LDS will love the views of the Idaho Falls Temple right across the river. And the motel is within easy walking distance of The Sandpiper, one of the best restaurants in Idaho Falls, and within easy walking distance of a beer (they make their own) pub, and some other restaurants providing a variety of food at a variety of price points. Whenever I am within several hundred miles, I make an effort to see that my overnight stop will be at the Driftwood Inn. Be sure to get reservations (some tour bus companies stop there).

"Nice hotel across from the river and the falls"

4
07/10/2016

We brought bicycles with us (but the hotel did have bicycles to rent, I think) and we toured the central Idaho Falls on bike which was a good bikeride. You could also walk around the Falls. Hotel did seem a little worn but it was clean and nice. We went here because we saw the reviews - and we were surprised to see that they had the most friendly and serviceminded nice women that made fresh omelettes to order. They were 2 different ladies the 2 mornings we were there and they both made everybody in the breakfastarea feel welcome and comfortable - and the omelettes were very good:-) Also - having somebody there all the time minimizes the risk of guests either making a mess and leave it - I think it's a win-win for all.

"A great find!"

5
02/10/2016

I was searching for a place to stay in Idaho Falls on our way up to Yellowstone. I read the reviews on this hotel and booked it. We were not disappointed. The location is amazing, just across the street from the falls, the staff was wonderful, and the room was very nice, clean and very comfortable. Their breakfast is amazing, with cook-to-order scrambled eggs or omelets, cooked sausage, oatmeal, cold cereal, anything anyone could want for breakfast. This is definitely a find, with reasonable rates.

"Dissatisfied Traveler"

2
30/09/2016

Had wasps/bees in room. Next day had to switch room. Bathroom fixtures outdated. Some light fixtures not working. Room needs updating. Room rates overpriced. Will never stay at this hotel if my travel brings me to Idaho Falls. During may stay I found better hotels for similar price. When you look in the internet hotel claims to be better then in actuality.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to provide us with a review. We are very sorry we did not meet your expectations. We would love to have another chance to impress you.

"Our Fall Vacation"

4
30/09/2016

Stayed at this hotel as a central point for visiting three area parks, the Grand Tetons, Yellowstone National Park and the Craters of the Moon. The parks are a little drive from this hotel, but they all add the the fun of the visit. There are some beautiful drives to these parks. The Hotel itself is very well situated with some good dining facilities within walking distance. As an added bonus once you have finished dining, talk a walk along the river trail, to finish off the day.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback. We are elated we could be your national park hub. We have a nice location to visit all of them. We have to agree a river walk is the perfect way to end your day. We hope to see you again soon.

"Scenic location, great access"

4
29/09/2016

Rating 8/10. Older motel but very clean and you can park right outside the door - ideal if you have lots of luggage. Bedside lamp each side of very comfortable King bed with plenty of pillows. Fridge, microwave, separate sink in kitchenette. Good tea/coffee facilities. Iron, ironing board and hair drier. Small bathroom with shower over bath but good water pressure and great bathroom heater. Coin guest laundry. Very cosy unit. Would happily stay again.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to review our property. We are happy to hear that you were able to come and relax with us. We hope to see you again soon!

"Not so bad, but not so great."

3
27/09/2016

I traveled here for work and was upgraded to a suite, which was nice. I wasn't aware that this is a motel, all rooms are accessed externally with no internal/hallway access. It is right across from the river which has a nice walking path. The breakfast is complimentary and better than an average continental breakfast - with made-to-order 1-egg omelettes (decent - but these are eggs from a bag, not fresh eggs - at least that's how they tasted). There was so-so sausage and the usual waffles, cereal, and bagels. My suite was clean, had a nice gas-stove. A full kitchen (not that I needed it) with very, very limited utensils and serviceware. So, if you needed a kitchen you would need to supply all of your own cookware and plates, silverware, etc. for the most part. There was a full-size frig and freezer in the room, no ice in the room. It had a nice updated bathroom with a stand-alone shower and jacuzzi tub. The jacuzzi didn't work - it was just a glorified big tub. I reported it to the office twice and they said they would tell maintenance but nothing was done to fix it while I was here. Overall this is not the nicest place in Idaho Falls but it's decent and adequate. My coworker was originally given a suite as well - but it was already occupied when he arrived. He then was moved two more times before they found him a room that didn't have something broken and/or someone already in it. So, I would say maintenance isn't their highest priority (the office door also had a broken hydrolic arm that left it flapping in the wind). Would I stay here again? Not if work is paying for it, maybe if I was here on a personal trip if it were cheaper than other places - it felt safe at least and was clean.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to provide us with a review. We are very sorry we did not meet your expectations. Our eggs at breakfast are 100% real eggs cracked before your eyes and Jimmy Dean sausage. We are sorry you did not enjoy your complimentary suite upgrade. We would love to have another chance to impress you.

"Welcoming and comfortable "

5
27/09/2016

We were in town to attend a wedding and used reward points to stay here. We were treated the same as full paying customers and found the staff to be so friendly!! They accommodated an early check-in so we could get changed for the wedding, had extremely comfortable beds/pillows, and a great complimentary continental breakfast including an omelet station and Belgium waffles. We'd definitely stay here again when in Idaho Falls.

"Great place to stay."

5
26/09/2016

Overall, great place to stay. Easy to find and fast check-in. Room accommodation was very pleasant and clean. Located right across river from downtown Idaho Falls. Nice walk across bridge to town for dinner and shop browsing. Enjoyed the indoor hot tub. Breakfast was also very good with eggs or omelets made to order and brought to your table. We would definitely stay again at the BW Driftwood Inn.

"Unexpected Joy"

5
25/09/2016

Once, again, we chose this hotel based on reviews we read on TripAdvisor. We weren't sure what our room was going to be like as it first appeared to be a tiny little motel. When we opened the door to our two queen room, we were met with a lovely little kitchen with a big wooden kitchen table and granite countertops and a full fridge. This came in handy for us as we always bring along a little food in a cooler, so was perfect to transfer over for the night. The room must have been recently updated and the bathroom had a large walk in shower with two shower heads and a glass enclosure. The bedroom was located at the back of the suite and since we were at the end of the building, there was not much outside noise at all. The beds were very comfortable. The hotel was situated right across the street from the river and there was a nice pathway to walk along. We felt the breakfast was outstanding. Made to order omelets or scrambled eggs, is not a feature you get a most hotels/motels that offer complimentary breakfast. There was a large selection of other breakfast items as well. We would definitely recommend staying here.

"Small, Clean Room, Convenient Location"

4
24/09/2016

This place reminds me of a 50s style lodge. We had a very small king room facing a courtyard parking lot. It's quaint and clean, albeit small. The fridge in the room has a freezer, which is nice, but it does hum quite a bit. The bed is on the hard side, but not bad. Crisp sheets. Remote control is in a "clean" pouch, which saves a wipe down. The bathroom has a window, but is very small. If you're unfortunate, your neighbor will turn on their bathroom fan at 4:30am and you'll realize how thin the walls are. Very nice, river side walk across the street, great for walking the dog. Was not asked about dog, but room is too small for more than one or a very large pup.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate you taking the time to provide us with feedback. We are happy to hear that you and your fur baby enjoyed your stay. We hope to see you again soon!

"Recommend!! "

5
23/09/2016

Fantastic hotel right along the river!! Nice view and easy access to the walking path across the street. Parking was great and the staff were very nice. Continental breakfast was great. Has an omelet bar which we had never seen before and was a great option plus other hot and cold options. No one left hungry! Hotel is clean and well maintained. Didn't try out the outside pool area but it looked very enjoyable & relaxing! Highly recommend!

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate you taking the time to provide us with feedback. Thank you for your wonderful words. We hope to see you again soon!

"Lovely location, wonderful breakfast, bed is average"

4
21/09/2016

Overall this a wonderful value in a peaceful location along the river parkway. The breakfast is excellent and above the usual, the rooms are large, but the beds are soggy. I would stay again and hope that another room has a better mattress.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to review our property. We are happy to hear that you were able to come and relax with us. We hope to see you again soon!

"Great spot by "the Falls""

5
20/09/2016

We have stayed here many times over the years when we are visiting family and friends in the area. It is pretty much perfect! It is very close to the river and it is best to request a room with a view of the river. The rooms are well-maintained and the bathrooms are updated with good quality tile. Breakfast is excellent - eggs cooked to order. Sitting by the pool and looking out at the river on a hot summer day is ideal.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to review our property. We thank you for your loyalty. We agree the view from our pool cannot be beat. We cannot wait to see you again soon!

"Always a good nite"

4
19/09/2016

Excellent breakfast...omlets made to order ...sausage juice waffles cereal yogurt everyone is pretty nice good walking path along the Snake River and a short walk to a bunch of restaurants ...the beds are awesome ...never had a problem here

"Great location, service rooms"

5
19/09/2016

Easy to find this place less than a mile from the interstate. Great location on the riverfront overlooking the falls. There are more rooms than there are parking spots but plenty of street parking that seemed well lit and safe. Rooms are spacious, many overlooking the river. Clean, well appointed. Price was around $90 plus tax for a king room overlooking the river. Reasonable selection of mid-market places to eat within walking distance. All in all, wouldn't hesitate to stay here again. Well done, Driftwood Inn.

"Great Place to stay"

5
19/09/2016

This hotel had a Fantastic and attentive staff. Terrific river walk with great views of the Snake River and falls. Wonderful breakfast with made to order omelets and real oatmeal. Very Comfortable room.

"Wonderful, just wonderful!"

4
19/09/2016

An old time but wonderfully kept motel It was located right along the river with a lovely walk right close by. It was quiet and clean. The room was clean and had everything in it that a person could need. Breakfast was great!

"Right along the river greenbelt"

4
18/09/2016

This older and beautifully kept Best Western is a great overnight stop. The rooms are spotlessly clean, recently remodeled and are equipped with a dandy lounge chair. Breakfast features omelettes made to order and good coffee. I found the wifi signal to be strong and have very good bandwidth. Like many other Best Westerns, they are very accommodating of motorcyclists - a plus for the chain.

"nice quiet and clean"

5
18/09/2016

we stayed here enroute to Yellowstone from Salt Lake City. We found it to be clean and neat and quiet! Plus near the River so it was a bit scenic as well. We were very happy with our choice! Good staff, nice breakfast with freshly made omelets to order! A good deal all around!

"Wonderful trip"

5
18/09/2016

I loved this Hotel so near to the falls with a lovely walk in park area and places to sit and take in the view. The hotel had a lovely pool area that we used a lot.. I wished we had booked for a longer stay.

"What a breakfast and what a view!"

5
17/09/2016

I was greatly impressed by this Best Western. The room was spacious, clean and modern. Everything worked. The breakfast was delicious! Between eggs, biscuits and gravy, cereal, waffles, juice, fruit, oatmeal and more I walked away feeling full and healthy. The breakfast helpers were outstanding. The view of a park, pond and beautiful LDS temple across the street made for a feast for my eyes. I felt safe. My 2 night experience was one of the best!

"Reasonably price in nice location"

4
15/09/2016

The hotel is in a nice location. Good breakfast and comfortable rooms for this type of budget hotel. Very nice staff at the front office. Wi Fi was not that good, but if staying here a short time, it is a good price overall.

"Very nice hotel, lousy WIFI"

3
13/09/2016

The rooms while small are clean and comfortable with excellent beds and good TV channel selection. The morning breakfast, while crowded is excellent. Would love to continue staying here, but the WIFI service was virtually unusable.

"Lovely and comfortable"

5
13/09/2016

This is a great Best Western and the location is awesome. It is located literally right across the street from the falls and the very sweet river walk. The staff was super friendly, and the room was awesome, comfortable bed, with an updated shower and a very effective air conditioner. The hot tub is just as cool as it looks it the pictures and open late so you can take a quick relaxing dip even if you arrive late. Great place to stay!

"Very nice!"

5
12/09/2016

I love this Best Western, it's clean the staff is friendly and helpful it's on a very beautiful Riverwalk , and the breakfast is outstanding with a large variety of choices. The Omelette bar is extra nice! Our beds weren't particularly soft but they weren't particularly hard.. we slept reasonably well! This is a great value , I think reasonably priced for the amenities, inside and outside pool, exercise room. Easily accessed from the freeway.

"One of the best Best Westerns"

5
10/09/2016

I have stayed in many best westerns over the years and the Driftwood Inn was one of the best! The Omelets made to order were a huge plus. The room was clean and recently renovated with tile and slate bathroom. The location directly across from the falls and the LDS temple made for spectacular views.

"Best Breakfast Best Rooms Best River Walks"

5
10/09/2016

Also,Best exercise room, they keep it cool and well equipped. Right on the River at the falls, quiet, with distant trains. Great area for a walk. Two bedroom suite with full kitchen, and a few dishes. Comfortable beds, linens. Breakfast is like none other because it is custom made on the spot. Plenty of fresh fruit, and real pot of oatmeal as well as best ever omelets. Very helpful and friendly staff, make you not only feel welcome but ready to come back often.

"Unexpected great stay!"

5
07/09/2016

We booked this as our quick halfway point stay and it became our favorite hotel on this vacation. We stayed at another hotel on the way back home and I wish we had rebooked here. It was built a long time ago, which worried me when looking at it online, but you can tell the owners have put a lot of love into it over the years. Flower baskets hang from the outside the doors, very clean rooms, and Bath & Body Works shampoo and conditioner in the rooms. Plus the all staff we interacted with were incredibly friendly! We felt like the hotel must have great management and/or ownership because they seemed to really enjoy their jobs. They even had a person making made to order complementary omelettes in the morning. We really enjoyed our visit and will stay here again for sure the next time we are in the area!

"Great Room & View"

4
06/09/2016

The hotel is right on the strip of the falls. It was BEAUTIFUL! The room we stayed in was HUGE and perfect for our family of four. The outdoor pool was cool cold to enjoy, but the hot tub was VERY warm. The fitness room adequate.

"Great Last Minute Stay"

4
05/09/2016

Arrived into Idaho Falls later in the evening after hitting construction on the drive over from Jackson, WY. Was able to get a pet friendly room with river view. The room was large, clean and the bed comfortable. The walk along the river is really nice, even in the dark. There are a few restaurants close by, we recommend the Mexican place a few blocks away. The breakfast in the morning is good and they even have some made to order items.

"Excellent Find!"

5
04/09/2016

This was the second time I've stayed here on an annual business trip. This hotel is like an oasis. Great location right across from beautiful Idaho Falls. Extremely friendly and helpful staff. Wonderful breakfast included with an omelet bar. Amazing jacuzzi makes you feel like you're in a spa. I look forward to staying there again next year!

"Great stay"

5
02/09/2016

Arrived in town with no reservation. Found this place and loved it. Rooms were large. Staff was helpful and friendly and breakfast was best we have had in a hotel with made to order eggs and homemade banana bread and all other breakfast items. The river and park across the street helped us fall in love with this place! Would have stayed an extra day if time had allowed.

"Business Traveler"

5
02/09/2016

I continue to pick this Best Western Hotel because I am very comfortable with them. The Idaho Falls Best Western rates in the top hotels that I stay at. The staff here goes out of their way to please me. The location is great and very scenic. The LDS temple sits on the other side of the snake river. Beautiful walking area for those evening walks. Indoor hot tub and out door pool. The weight room is good also. The breakfast bar has got to be one of the best. Good variety also. I would consider this hotel for business and for family vacations.

"Nice hotel and staff"

4
28/08/2016

This hotel is located in the heart of town and close to everything a traveler needs. Don't pass this hotel up. It's convenient to the river, restaurants, and you'll have a clean comfortable room to boot. Staff was very kind, helpful, and personable.

"Very nice "

4
28/08/2016

Lovely comfy rooms and beds ... very clean ... nice variety at breakfast ... nice pool ... great central location ... we only stayed 1 night but we were happy with the rooms service and family friendly atmosphere.

"Well done. Best complimentary breakfast ever."

5
28/08/2016

No complaints at all. Good recommendation for dinner. Great breakfast. Quiet. Well maintained. Right across from river park for evening walk if so inclined. Nothing else to add. TA needs to be a bit more flexible about number of characters in review.

"Large, comfortable room"

5
27/08/2016

We enjoyed our stay last week at the Driftwood Inn. I was glad that we took advantage of hotel bikes to ride on the path along the river. We enjoyed the outdoor pool though it is fairly small. On the other hand, our room was very large--comfortable for our family of 5. We chose this hotel because so that we could have a kitchen. We did enjoy the breakfast. I like breakfasts with fresh oatmeal, but we also took advantage of the fresh made to order eggs (I often wonder how fresh the scrambled eggs are at other hotel breakfasts). All the staff were very friendly and helpful. We would definitely stay here again in the summer (the winter would be a more difficult decision because it would be nice to have an indoor pool).

"View and Location are Ideal"

5
27/08/2016

This is THE place to stay in Idaho Falls. The employees are very friendly and accommodating. The rooms are up to date, clean and comfortable. Can't beat the free breakfast (made to order omelets)! Great outdoor pool and a beautiful indoor hot pool. As a bonus, the price is very affordable. Stay here.

"Below average"

2
25/08/2016

From positive side: close to falls in citycenter, all appliances worked properly, hotel was in quiet location, parking convinient, staff was friendly. From negative side would point out cleanliness which was far below our expectations.

"Location, location, location"

5
24/08/2016

This is a fantastic hotel in an awesome location. The hotel itself is very pretty, it is surrounded by flowers and spotlessly clean, inside and out. But the most amazing part of this hotel is the location, right across the road from the falls with beautiful views, walking paths, benches and everything within walking distance. Our check in was fast and friendly and our room was spacious, clean, and had a comfortable king size bed, an amazing shower and a refrigerator and microwave. Air conditioning and wifi worked great and it was very quiet for sleeping so we had a fantastic night's rest. Breakfast was delicious with both hot and cold choices and made to order omelets, above and beyond what you would expect for a free breakfast. Having the falls and walking paths right outside our door was an added bonus so we could walk off that amazing breakfast. This area of Idaho Falls is very safe and we were comfortable walking around the hotel at all times, we loved our stay here!!

"Great location and breakfast!"

4
23/08/2016

The hotel is directly across from the actual falls (man made) and river walk, which is great if you want to get a walk in. It's also very close to the downtown, although we didn't take advantage of that. We were in the older part of the motel, so the room was very small, but adequate, clean and comfortable. They have a great breakfast, with a gal making made to order omelettes. Staff were friendly and the price was very reasonable.

"Enjoyed the hotel location"

4
19/08/2016

This hotel is across the street from a river running through the city, and also a waterfall. there is a terrific pathway area allowing to walk near the river and enjoy tremendous scenery. This facility is pet friendly which is important to us.

"Pet friendly, great location, lovely breakfast."

4
18/08/2016

We stayed one night at the Driftwood Inn and were charmed by the staff, location and the fresh eggs for breakfast. The room was comfortable and with restaurants close by and the lively river walk just across the street, our stay left a good impression of Idaho Falls. There is a small pool that was full of happy kids.

"A great place to stay"

5
17/08/2016

No complaints at all. The food was great, the room was great, the location on the Snake River and close to my reunion venue was great. I have no complaints at all about my stay there and would recommend the hotel for anyone travelling through Idaho Falls.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback. Our location on the Snake River and falls makes for a great stay. We hope to see you again soon!

"great"

5
16/08/2016

everything was great the rooms need some attention curtains ,bed covers and washroom ,,I stayed 2 nights room 91 needs toilet replaced room 78 is ok however if you upgrade your bed covers that will be an A plus

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to review our property. We are happy to hear that you had a great stay. We hope to see you again soon!

"Best free breakfast"

5
15/08/2016

Location is perfect, directly across from falls and walking path. Friendly staff, clean room, more channels on the TV than anywhere I've stayed. Walking distance to several restaurants. Comfortable bed too. Most "free" breakfasts are not worth hassling with...this one was seriously the best. They had a person making omelettes and eggs any way. Great!

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We have to agree our breakfast is the best! We strive to provide a wonderful breakfast experience for our guests. Thank you for taking the time to provide us with feedback. We look forward to seeing you again soon!

"Perfect Location!"

4
15/08/2016

Located directly across from the falls! Very nice area with plenty of restaurants and things to do within walking distance. The room was very clean and the staff friendly! Only downside was our air conditioning went out during the night. Would highly recommend staying with this hotel

"Nice stay"

5
15/08/2016

Great location, helpful staff, a beautiful town and this hotel is very centrally located. Good stop on the way to Glacier National park in Montana. Will definitely stay again if we are ever up this way on vacation.

"A/C broke midway through the night"

4
15/08/2016

Overall the place is very nice. Room is set up very spacious and clean. Flatscreen TV, microwave, and mini refrigerator. Quiet hotel right on the Idaho falls! Great views for sure! Also very close to a lot of places to eat! AC broke around 6 AM. Started making loud noises that kept all of us awake. Other than that no complaints. The A/C had to be turned off.

"vacation"

5
14/08/2016

good value friendly staff & clean room . the breakfast was simple and filling . the grounds were clean . the river walk trail along the falls is pleasant . access to the interstate and fuel is only a mile or two away

"Fab place!"

5
14/08/2016

Great location on the river. Check in was quick. Room is nice and had everything we wanted (we'd have liked a safe but this seems to be more in the touristy parts of the US) Breakfast at the weekend is until 10am which is good and great variety! (Best of our road trip and we have been in about 10other hotels) You can make your own waffles and there is a member of staff running an omelette station too. Free WiFi. Plenty of parking. One negative only: noisy air con in room, especially when it cuts in during the night. We'd definitely be back !

"Fun Times"

5
12/08/2016

Clean and friendly. Great location. Excellent breakfast. ??. It is on the river and has an extremely nice view. There are several trails in a park close to it that are definitely worth walking through. There are plenty of restaurants within walking distance.

"Definitely better choices out there. "

2
11/08/2016

First off, they didn't have my reservation upon arrival. The front desk could use some training on basic stuff, like reservations and receipts. Stood at the counter for half an hour, and it was almost midnight so you can imagine a person flying all day being tired and expecting a nice cozy bed. The room is definitely outdated. No HD tv, as advertised. The bathroom looks like a quick cover up to get the room available for the lowest bidder. And the most annoying thing of all, the AC unit won't even stay on to make the room cold. I have to set it to the lowest setting (54) so it will actually blow cold air with a limp. I'm just not impressed for spending roughly a thousand dollars on lodging alone. Granted it was for business but they sure did take pride in that nightly rate!

"Great location"

5
10/08/2016

This was our 10th hotel on this trip, it had, by far, the best breakfast. A lady made your eggs to order, and mine were very nice. The hotel was clean and comfortable. A high point is that the hotel is just across the road from the Riverwalk, we enjoyed a lovely walk in the sunshine.

"great hotel !"

5
10/08/2016

Easy access to/from free-way, wonderful location, helpful and courteous staff, and the BEST breakfast ever! How can you beat individually prepared-to-order eggs! Almost enough to plan a trip around a stay at BW in Idaho Falls!

"The Best"

5
08/08/2016

This is the best hotel I have ever stayed at. Wonderful service, the shower was great, the location is right across from the falls and the breakfast was made to order. I very highly recommend staying here!

"Nice, quiet hotel on the waterfront of Idaho Falls"

4
06/08/2016

Very accommodating hotel along the river, short walking distance to town center. Friendly staff, clean rooms. We were able to get around Idaho Falls easily from the hotel, both on foot (which was a very pleasant walk) and by car. Very quiet location. The hotel staff were very friendly and helpful upon our arrival, and were also great during the breakfast hour for our meal.

"Quality stay and good night's sleep."

5
05/08/2016

Loved this motel. Located right across the street from the falls in downtown. Very peaceful and safe area. The rooms are modern and very clean. The beds and pillows are ridiculously comfortable. The staff at front desk were very cordial and welcoming. Free parking, Internet and breakfast. All around nice stay.

"Vacation travels"

5
04/08/2016

Nice motel. Newer furnishings, bed was comfortable. We stayed in a handicap accessible room. Bathroom and shower was big and had a complete walk/roll in shower. Very nice and easy to use. Breakfast was very good. Made to order eggs/omelette station. Waffles, yogurt, potatoes, sausage, homemade banana bread and other standard breakfast items. Staff was very nice and accommodating. Would definitely stay here again. Right across the street from the falls.

"Best Hotel on the Falls"

5
02/08/2016

Great place to stay! Great view nice and clean. Great pool great staff (Heather is awesome)! Kid-Friendly! Will definitely be back I love coming here the hotel is always very clean and well kept and the staff make sure you are satisfied as well I needed and xtra roll in bed and even though they were super busy in less that 5 minutes we had one! Great staff everyone is very welcoming you feel like your home!

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to provide us with wonderful feedback. It means the world to us. We are so happy to hear you are able to come and relax with us. We hope to see you again soon!

"excellent short stay"

5
31/07/2016

Traveling from Wyoming to Calif. with a pet. Called ahead in Jackson Hole to reserve a room. Only a 20.00 pet deposit. This is directly across the street from the Falls and large walk area. Perfect spot. Upon entering I immediately checked to see if there was any pet smells but it was very fresh in there. Great beds and bedding. Clean bathroom, desk area, microwave and refrig. Breakfast in the a.m. included sausage, biscuits and gravy, made to order eggs, homemade banana bread and many other things. Very good. Ordered dinner when we got there and went to pick it up but they had great tables outside, again directly across the street from the falls so we all (dog too) enjoyed eating outside. Snow Eagle Brewing was the name of the restaurant and it was excellent. Excellent nights sleep in the great bed and bedding. Would stay there again.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback. It is fantastic to hear that you and your pet were able to come and enjoy our hotel. We hope to see you again soon!

"Great except the pepper bomb"

3
29/07/2016

We were on our way through idaho in our way home from a long road trip. Room was clean, shower had hit water and it was quite. The next morning we took turns going to breakfast (we had the dogs with us) I was able to get breakfast, when my husband went. Something went off in the vents and he informed me everyone started coughing and they had to evacuate the building we never heard what had happened however he didn't get breakfast. Besides that we did have a great stay and would probably stay there again.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to provide us with feedback. We are glad you enjoyed your stay. We are sorry about breakfast. We had a guest accidently let off some bear spray. We did extend the breakfast hours so that everyone was able to get breakfast. We would love to have a second chance to impress you.

"I wouldn't stay here again"

2
29/07/2016

We stayed for a night (2 adults and 2 kids). The hotel room feels outdated. Old and musty. Smells of smoke as well. Beds are hard to sleep on. The whole family had a bad experience with the beds. There are mosquitoes hanging out like crazy outside your room door. So, when you open your door all of them rush inside! I would never stay at this hotel again. The shower stall fills up with water to your ankles as you take a bath...

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to provide us with a review. Your feedback is an important tool for staff training. Our amazing location right on the river does mean that we do have more gnats in the evening. We hope you will give us a second chance to impress you.

"Across the street from the falls"

4
25/07/2016

Nice place where some rooms have view of the river/falls. You can walk the parkway along the falls. There is no restaurant or lounge nearby so had to drive for dinner and drinks. Breakfast served including omelets and eggs your way. Room was nice with comfy bed and chair. Fire alarm works because we set ours off by not closing bathroom door while showering. Pool, gym and spa too. Would stay again.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate you taking the time to provide us with feedback. We are elated you enjoyed our fantastic breakfast and our lovely location. We hope to see you again soon!

"Right on the river."

4
23/07/2016

The hotel was right across from the Snake river falls. A lovely park followed the river for about two miles. Many walkers and runner used the park, including my teenage grandson and I. Breakfast was very good with a staff member making to order omelets among other offerings. The hotel is close to many good restaurants and grocery stores. Views of the park are very nice in most rooms....better upstairs. Benches were provided outside every room to take advantage of the view..

"The best Best Western I've ever stayed in."

5
22/07/2016

Clean, friendly, eye appealing, nicely appointed, terrific bed, and an omelette station tended by a super efficient gal building your omelet to order. Amazing! I found it to be a very quiet evening. Front desk staff just super.

"Great place"

5
21/07/2016

This is a very nice hotel. Very pet friendly, especially since its right across the street from a spectacular river walk next to the Snake River. Will always stay here when we come through Idaho Falls.

"Nice room!"

5
17/07/2016

Very new modern room. Was surprised with quality of room as the outside of the hotel is not as nice. The outside is not bad, just not as nice as the room, which is fine for me. The chairs for the table in the room were not comfortable for me, but didn't bother my wife as much; pretty minor issue. Shower nice, bathroom clean. Gave us a choice of room locations, never a bad thing! Pet friendly, traveled with our dog.

"Favorite Best Western"

5
16/07/2016

We have stayed almost exclusively at Best Westerns since kids moved to Montana about 8 years ago. The Best Western Driftwood Inn in Idaho Falls has always been consistent & great. The staff is courteous,friendly and helpful. The beds are really comfortable & the microwave & small fridge are a nice amenity. The view of the falls is amazing & a great walk. Good restaurants just down the street. Highly recommend!!

"BW Idaho Falls"

5
16/07/2016

Great staff from the time I arrived until I left. Also had a good breakfast. Staff very accommodating. Great indoor whirlpool. If you can get it ask for the upstairs rooms with a balcony facing the street. Save area and very right across the street from the waterway.

"Idaho Falls trip"

4
13/07/2016

Clean and comfortable room. The motel is right across the street from the river and one of the parks. I was able to walk to the river. They also have bikes available for guest use. This is an older motel that has been renovated. Nice upgrade on amenities and decor, but bathroom was very small. Parking was a challenge as the spots are very narrow and the lot is small.

"Great place to Relax.."

4
11/07/2016

Stayed here again after a few years now, got the same great room, 2nd floor overlooking the river and falls. Pool area and indoor Spa worked out very good after a long trip on the road. Many places to eat on the next few blocks, but many closed on Sunday so be forwarned but Jalisco's Mexican food down the block was ok just very busy because of Sunday. The Driftwood has a full breakfast and made to order omlettes, the potatoes and sasage as well as the muffins and make your own waffles were all good and the lobby staff also makes fresh cookies and has fresh hot coffee there in the lobby all hours.Free bikes to use to pedal around the park / falls area next door, fitness room too. Room wall A/C was a bit noisy but most are. WiFi worked great. Beds were good, pillows were many, we even had a kitchenette which was a plus. All in all a very good stay and quiet too. Only bad side is the old multi lever round hotel next door looking very run down. But that is not the Driftwood's fault, just looks bad is all.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback. We are elated to hear that you were able come and relax at our wonderful hotel. We hope to see you again soon!

"NIce Hotel, Great View, Excellent Breakfast!"

5
11/07/2016

This hotel was in a lovely area by the waterfalls. Our room was spacious, clean, and comfortable. The breakfast was very good, with fresh made omelets. The ladies in the breakfast area worked "their tails off" to keep things running smoothly. The laundry area was hot, and one machine was not working. This property has outside entrances with no elevator, so request first floor if you do not want to climb steps. The front desk people were helpful and friendly. Our TV/remote did not want to work, so the gentleman from the front desk came up to fix it. The lady at the front desk in the morning was friendly, and answered my questions.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback. We are excited to hear that our staff was exceptional. We hope to see you again soon!

"Affordable choice"

4
11/07/2016

Nice, clean motel with a good breakfast with made-to-order omelettes. Reasonable price, directly across the street from the falls. Friendly staff. Parking directly by the room. We would stay here again.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback. We are excited to hear that you enjoyed our breakfast. We hope to see you again soon!

"Family Road Trip"

5
08/07/2016

Greeted by front desk employee at 3AM for check-in. Very polite and welcoming even at that time of the day. Room upgrades with tile bathroom, comfortable mattress and pillows, and a large screen television made the room enjoyable. The fitness and pool areas were great amenities to have at the hotel.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback. We are elated to hear that you were able come and relax at our wonderful hotel. We hope to see you again soon!

"Very pleasant experience withy this hotel stay"

5
07/07/2016

Was a quite satisfactory experience with this hotel. Great location. Enjoyed the proximity of the river and did a nice river walk hike. The staff was wonderful, friendly, customer oriented and courteous. A particular mention belongs to the breakfast cooks. The two ladies did an outstanding job and prepared a marvelous breakfast. We will recommend this hotel to friends.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback. We are happy to hear you enjoyed our outstanding service. We agree our location is second to none. We hope to see you again soon!

"Excellent customer service"

5
07/07/2016

The staff is fantastic and provides warm and caring customer service. Thank you to Sherry and Sarah Ann. Love the jacuzzi room, the exercise room, the outdoor pool and your yummy omelet bar. So nice to have protein options at breakfast instead of just carbs like some hotels offer. Also love the fact we can have our dog there. Thank you for being pet friendly. We will continue to stay at your hotel for years to come.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to provide us with a glowing review. We are happy to hear you enjoyed our clean comfortable rooms and amazing breakfast. We hope to see you again soon!

"Hugh room!"

5
06/07/2016

We had the double queen room. It had a balcony, a kitchen, a big vanity area. The free made to order omelette was delicious. The staff was very friendly. The room was clean and inviting. It was very close to the July 4th fireworks display.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback. We are elated to hear that you were able come and relax at our wonderful hotel. Having a location so close to all of the 4th of July activities is a plus. We hope to see you again soon!

"Awesome view of river"

5
04/07/2016

This place will definitely be on my list of places to stay again. Not only are the rooms clean and decorated nicely, you can walk across the road and sit by the river. Beds were comfortable. Breakfast in am is also great! When we were there, you could get a made to order omelet. Nice selection of other food and home made banana bread. Flower beds were beautiful too.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to provide us with a glowing review. We are happy to hear you enjoyed our clean comfortable rooms. We hope to see you again soon!

"nice stay over hotel"

5
04/07/2016

A fine hotel to stay a night over. Nice room, free parking and a good breakfast with enough choice to eat. There is a computer and printer when you need it for your boarding passes. (we were on ouer way to Salt Lake City airport.

"Very pleasant stay"

5
03/07/2016

Our check in was great. The young man who check us in was very professional, friendly and helped us with several problems by going the extra mile. Breakfast was very good with lots of options. We had a great view. The walking path along the river was an added bonus.

"Great hotel in a great location"

5
03/07/2016

This hotel is easy to find in a great location overlooking the falls. Parking is outside the room. The room was clean and comfortable. There are a number of restaurants within 5 minutes walking distance so eating out is easy. There is also a nice swimming pool in a secluded area out the front. Breakfast was very good and there is a lady on hand cooking omelets to order. The restaurant staff were great and made the experience a good one. The restaurant area is a little small but they managed it well. Overall a great experience.

"Beautiful location, friendly staff and free bikes"

4
29/06/2016

This is not a new place and retains a certain quaintness. The price was more than we expected but this was offset by the park across the street, the Japanese garden within walking distance (free!) and the use of the bikes belonging to the hotel. The bikes were a real bonus. Breakfast was delicious with made-to-order omelets and homemade banana bread. The breakfast alone made it worth the stay. The room was older and we have stayed in rooms of equal or better quality for less money. It was adequate but nothing special. Although there is free wifi, we were not able to maintain a connection for more than a few seconds.

"I Wish I Could Buy It!!!"

5
28/06/2016

The last four (4) summers we've traveled out west from Ohio, has made me dream of someday owning a small retro - style old school motel that services tourists visiting the western landmarks such as the Grand Canyon, Route 66, the national parks, etc. I think I found the motel I want!!! Are the rooms the biggest, nope!. Are they the prettiest most up to date rooms around, nope! Are they the cheapest around, close but nope! What do they have? The nicest kindest employees encountered on our recent trips. Rooms, albeit small, that have nice satellite flat screen TVs, a small dorm style fridge, a microwave, super sound proofing, and some of the cleanest rooms I've ever seen. I like the idea of being able to pull into a parking space outside our door, and travel 10 feet to the room to unload the luggage. There are two (2) floors to this motel. We were on the 1st floor in Rooms 22 and 23 - connecting rooms. They overlooked the Snake River and falls across the street. AC in the room worked wonderfully - had it set to 63 and it cooled it to at least that. Breakfast was good and included waffles, omlettes, sausage, cereal, oatmeal, yogurt, breads, and other standard fare. Syrup for the waffles included butter pecan and blueberry - 2 flavors I have not had since I was a kid. All around the hotel, were planted annuals and perennials which really added to the 'cute' look of the motel. A small outdoor pool also existed. The only and I mean only nitpicky complaint I have is that with all of the annuals and perennials, came a bunch of bees and wasps. Could use a exterminator or 2 to take care of them. Otherwise --- perfection. Thanks much!

"Busy but excellent"

5
28/06/2016

Excellent, well managed old school motel in perfect location across the street from the Snake River park and a short stroll to the falls. Friendly, competent and fast checkin. Large, very comfortable rooms with fridge and microwave. Fast wifi. 10 minutes' drive to great dinner at Texas Roadhouse.

"Nice place, nice location and nice view."

4
28/06/2016

This hotel is in a very nice location as it sits right near the river and a short walk across the street gives a good view and a walk along the shore. The hotel its self was nice and clean, service was outstanding. True, it is an older place but it does have personality. Our room was clean and recently redone. There were a couple faults that should have been corrected by the workers but nothing major. However, the bed was too soft for us. Some people like a soft bed and others prefer a firm one.

"Great hotel, beautiful location"

5
27/06/2016

This is a charming hotel right across from the falls. Most of the rooms are drive-up, so it's easy to get your things in and out of the room. The rooms are clean and comfortable and very up-to-date. The free breakfast included an omelette bar, which was delicious. I chose the hotel for its location, so we were able to see the falls in the evening and early morning, but recommend it not only for that but also for the charm and comfort of the hotel itself.

"Perfect stop on way to West Yellowstone "

5
27/06/2016

We are a family of 5 and this was a charming motel and perfectly suited for us. The location was great, the staff was kind, the rooms were clean and the breakfast was wonderful. The landscaping and flowers planted surrounding the property was very nice as well. Highly recommend.

"Great stay!"

5
24/06/2016

My parents had an accessible room (65) and I had a king (79) and both were great rooms. The bed was super comfortable, great air conditioning, fantastic shower and a really good breakfast. New smaller fitness center and nice hot tub. Located just across the street from the park and falls. Would definitely stay there again.

"Great location and dog friendly"

5
24/06/2016

We have stayed here before. The setting is lovely - right across the street from the river. Rooms with easy outside access for our dog. The whole area feels really safe and we have found dog friendly outside restaurants in walking distance.

"Located across from the falls and walking trail."

4
21/06/2016

Had a large second floor room with a view. Quiet even though we were above the street. They also take pets so we stay here every time we come through. We did not go down to breakfast til 8:00 and had the place almost to ourselves since most travelers were already on the road. My husband made himself a waffle topped with shipped cream and strawberry syrup.

"do not get room 80"

2
20/06/2016

location is excellent but my room had a bad odor woke up in middle of night and couldn't get back to sleep--also breakfast items ran out and no where to sit.It appears the odor is a known problem --why would you send someone to that room then???

"Enjoyed My Stay"

4
17/06/2016

This hotel is situated in a great location right next to the river. My room was clean and decorated nicely and had all the amenities I was expecting. The beds/pillows/linens were comfortable. The staff was helpful and friendly. I recommend this hotel would stay here again.

"The place to stay in Idaho Falls !"

5
16/06/2016

What a great little hotel !! We used it just as a stop over on our way to Yellowstone but definitely a place I would go back to if given the chance. First of all - GREAT location! Right across from the falls with a great walking path along the river. The hotel has bikes that guest can use free of charge to bike along the river which my son loved. The room was clean - our bathroom was very nice- and the beds were comfy. The pool area was great ... lots of comfy seating and umbrellas. Got into the pool .. not heated and the water was pretty cool .. but well maintained. They even have a lift for those that are handicapped to get in the pool. Did not utilize the hot tub area so I can not speak to that. Then there was the breakfast ... AMAZING ! Made to order eggs, fried potatoes, waffles, sausage plus everything else you may expect at a hotel breakfast !! if there was a complaint it would be the parking area by the office ... very tight and if you have a larger car or van a bit hard to get through that parking lot .. but other than that .. for the price . .you can not beat this hotel!!

"Good for a night's stay"

4
16/06/2016

We stayed here because it was near the falls and reasonably priced. It is an older motel, and the rooms are very standard. It is right across the street from the falls. The hotel has an excellent breakfast with an omelet bar.

"Great Amenities/Location for the price"

5
15/06/2016

This hotel had such a comfortable feel, with an outdoor's theme. The hot tub area is amazing. Complimentary hot breakfast (with an omelette bar). Complimentary bikes to view the scenery along the river greenbelt (right across the street). Excellent staff, clean and comfy rooms. Would definitely stay again!

"A dump not worthy of a Best Western Plus rating "

1
14/06/2016

We reserved this hotel 8 days prior to our arrival. I had three requirements 1...a view of the falls and 2. an elevator and a king bed room. When this property was booked I spoke directly to the hotel. I asked for a room with a view of the falls and an elevator and a King bed. I was quoted 139.00 for the room. We checked this evening...we were billed 15.00 extra in case we made a hole or burned a hole in the carpet...we were told that they had a 2Qroom with a view of the falls or a King bed upstairs and no...they dont have.an elevator. The first charge, which my credit card company denied was for 198.+ The second charge included the 15.00 charge which will be returned upon check out. What a sad ending to my day.

"going to yellowstone? this is great hotel to stay in"

5
14/06/2016

great staff great room excellent location with falls across street and breakfast was better than most restaurants good choice for us friends recommended this hotel and it was excellent choice we will also recommend and stay there again

"Could be nice hotel!"

3
13/06/2016

When we got to our destination and returned a call to our credit card company, we were told our credit card had an attempted charge by the hotel which was declined as fraudulent. There was no reason for the hotel to have charged anything to the credit card because we were using points for our stay. When contacted, the hotel clerk said " Chase always declines on the first attempt by us". This resulted in my having to get a new credit card and spending too much time on the phone to get it all straightened out. If they have a problem with a credit card company, they should get it fixed and not irritate their custimers!

"Business Traveler"

5
09/06/2016

The Best Western Driftwood Inn is a very comfortable motel. It is located close to restaurant's. It is quiet most of the time unless they get a bunch of baseball tournaments going on. You will find out from time to time that they do get booked up. Heather the Desk Manager is good to let you know when the booking will be tight due to advance reservations. You will find that this location is great for the kids. Nice pool. Nice walkways by the Snake River. I would recommend this motel to the family and also to the traveler.

"Our Yellowstone Visit"

5
08/06/2016

We stayed at this Best Western on our way to Yellowstone National Park. I reserved the room by phone. When we arrived the host advised me that all four family suites were available for the same price and gave us a tour of them all including the one that he had reserved for us. We changed rooms from the one we had originally reserved to the "King George Family Suite". I must say this was probably the nicest motel room that we had ever stayed in and was certainly the nicest lodging of our entire seven day trip. The staff were all courteous and friendly. The breakfast was delicious and filling. We would stay here again and will if we ever return to the area. A beautiful area with river view from our room. Highly recommended.

"Perfect , as always "

5
08/06/2016

We always stay here when we come to IF. Great location, walking, running paved trails across the street. Rooms are always spacious and comfortable. Breakfast is included and omlet bar is a delght. Bed sheets, pillows, bathroom towels, even the Kleenex are soft! Even ground floor was quiet. Plus is that we could pull right up to our room. A couple of restaurants are within walking distance although we ordered a pizza for delivery from Uncle Bennys just down the street. Won't consider another spot to stay in IF.

"Vacation"

5
03/06/2016

Nice Hotel. Awesome place to stay. Walking distance to snake river with a lovel falls. Breakfast is awesome. I love the cook to order Omellet for Breakfast. Will definetly going back and stay at this hotel.

"Totally Unexpected....."

5
02/06/2016

When I booked this hotel I knew it was going to be by the snake river, but what I didn't know was that how nice it was. I didn't know it had a beautiful water fall and a walking path with cute little shops up and down the street. The hotel had bikes the kids checked out and rode for hours. Our room had an awesome view and was very clean. We would love to come back for another stay in the future.

"Super Fantastic !! Next to Falls"

5
01/06/2016

This place is right across from Falls. The room was quiet clean lots of space and comfy. The bath room was tiled nicely with two shower heads. They had a nice pool, which never had time to use. We did use the hot tub, which was clean and had the low lighting ambience. There was an omelet breakfast along with other breakfast goodies in a nice lounge setting. They had bikes to use or can take a stroll on the path along the river and falls. I highly recommend staying here.

"Best Kept Secret in Idaho Falls"

5
31/05/2016

This BW property is very special. Lovely location. Recently updated. Always clean and well proportioned. Breakfast include an omelet or egg bar. Very Dog friendly and miles of walking trails right across the street. Best part of Idaho Falls

"Best hotel yet"

5
30/05/2016

This hotel was lovely. Clean. Well run. A sparkling outdoor pool and perfect gardens around the property. You could really tell management cared. We could walk to dinner from hotel. As a resulted will try more Best Westerns. We joined the rewards program and have stayed at a few more on our long trip but so far this has been the best.

"A real treasure!"

5
29/05/2016

The best of new and old - FANTASTIC location - great breakfast, caring, helpful, efficient staff - this is a GREAT hotel! Bicycles and a walking trail right across the street; great access to many good restaurants in the historic downtown district. Worth seeking out; WONDERFUL PLACE!

"Excellent value for the money"

5
29/05/2016

The location along the falls of the Snake River and walking paths creates an atmosphere conducive to relaxation and a little exercise after a day in the car. The staff were exceptionally friendly and helpful.

"Excellence on the Snake River"

5
28/05/2016

We had a quiet suite with view of a very full Snake River with a world class walk. Full kitchen. Excellent Fitness Center. Best Breakfast with custom order omelet bar, fresh fruit and waffles with strawberries and whipped cream. Friendliest service.

"Great place to stay"

5
26/05/2016

The afternoon desk clerk was very friendly and very informative and recommended a good eating place close by and it was an excellent meal. A great place to stay with the falls across the street. Great room also.

"Best Staycation"

5
24/05/2016

I needed a weekend away for myself time. I know that when I stay in Idaho Falls the Driftwood Inn is always the best place to stay. It is quiet and relaxing. The rooms are always clean. And there are fresh cookies in the afternoon. Best place to stay in Idaho Falls.

"Value for money"

5
16/05/2016

Well priced, well located hotel with the rooms recently renovated and is ideally situated right on the Snake river and is within easy walking distance to various restaurants. The friendly staff, amenities and location offer good value for money

"Beautiful view of falls"

4
13/05/2016

We had a comfortable stay here with a room with balcony overlooking the amazing Idaho Falls. Two excellent restaurants within walking distance of hotel (same road). Breakfast included eggs or omelettes cooked to order.

"Awesome Hotel"

5
09/05/2016

Great clean rooms, helpful staff. beautiful views out the front door of hotel room. Bathrooms, clean. parking lot clean. Front of Hotel was very well kept, Breakfast was great ! everyone loved this part. Overall stay was very nice, and would recommend this hotel to many friends and family members.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback. We are so glad you enjoyed our beautiful grounds and location. We hope to see you again soon!

"An Unexpected Gem"

5
08/05/2016

We had never been to Idaho Falls before and were not sure what to expect but we were not disappointed after checking in to this property. The staff were very pleasant, accommodating and helpful. Although older this property is well-maintained and in a lovely location beside the Snake River Parkway. There are several restaurants within walking distance. The included Breakfast was better than average and even provided made to order omelettes. We will definitely stay here again when in Idaho Falls.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to review our property. We appreciate your feedback. We agree our location is perfect located on the Snake River. We hope you visit again soon!

"Beautiful setting"

5
04/05/2016

This is a beautiful area to stay. It is right on the Snake River, directly across the river from the Idaho Falls Temple (LDS). The rooms are nicely furnished and clean. The staff at the front desk are very friendly. They have a great breakfast, and omelets to die for. I try to always stay in the "River View" rooms as my preference. If you are going to be in this area, the Driftwood is the place to stay!

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We thank you for your loyalty to our property. We are glad you love our omelets. It is nice to start your day with fresh eggs. We cannot wait to see you again!

"Scenic view, Breakfast Made To Order."

5
29/04/2016

We had a pleasant overnight stay here. The Motel is clean, staff very pleasant, and the Motel is conveniently located along the Snake River. There is a paved path that meanders along the river and at the time of year that we stayed (spring) there were Mallard Ducks and Canada Geese wandering around. The breakfast is superb. Susan was our chef that particular morning, serving each individual with made to order breakfast. Included in the price of the room. The room we were in had a very small bathroom. How small you ask? The bathroom door was ingeniously carved out at the bottom to allow the door to close past the toilet, but the large glass enclosed shower unit made it worth the sacrifice.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your review of our property. We have to agree our location right on the river cannot be beat. We hope to see you again soon.

"Charming Little Motel"

5
27/04/2016

Charming, small, older motel located right along the Snake River near the falls. The place has been very well maintained and attractive. We had been traveling on the road for a week and found we liked this place so much more than the newer, modern motels; it has a lot of character and charm. Very comfortable beds, very clean, and real water glasses and coffee mugs in the room. Within walking distance of restaurants. Excellent breakfast in the morning and staff was very nice, pleasant and helpful. If traveling through Idaho Falls be sure to stay in this little oasis. Also Pet Friendly!

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for your lovely review of our “little oasis”. It is wonderful to hear that you enjoyed your stay. We hope to see you again soon!

"Home away from home"

5
27/04/2016

This motel has it all. When we arrived we found the rooms were clean and comfortable. After a long days drive we went for a nice walk across the street from the motel, along the river. Very picturesque and relaxing. Back to the room for a great sleep. In the morning we enjoyed a fabulous breakfast made by very courteous and cheerful attendants. We continued on our trip knowing we had been treated like royalty.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Your wonderful feedback means so much to us! Thank you for taking the time to provide us with a review. We hope to see you again soon!

"Great location, clean, friendly staff!"

5
25/04/2016

Location perfectly located right across from the falls. Rooms are clean and comfortable. Breakfast items are fresh and plentiful. Great place to stay. 24 hr hot tub Checkin and out was quick and accurate Parking right in front of room

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to provide us with a review. We are glad you were able to come relax with us. We hope to see you again soon!

"Nice place"

5
25/04/2016

The Driftwood is a good hotel to stay at. The rooms are nice and clean and the view of the Idaho Falls Temple is actually nice and I'm not religious. The breakfasts are yummy and the service staff at breakfast are very nice. It's a good home away from home :)

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for choosing us as your home away from home! Your glowing review means the world to our staff. We cannot wait to see you again soon!

"Great stay"

5
24/04/2016

I appreciated the friendly atmosphere, a pet-friendly hotel, plus a scenic view of the Falls right out the door. Convenient location to restaurants and shopping. I consider this my prime place to stay in Idaho Falls.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We thank you for considering us your prime place to stay! Your feedback is very important to us. We cannot wait to see you again soon!

"Excellent Hotel"

5
23/04/2016

My girlfriend and I had an excellent stay at this hotel while we were heading to Missoula, MT from Utah. Great service, great/clean room, quiet, and a very comfortable bed. The breakfast was also very good in the morning. We were able to wake up, get some breakfast and walk across the street to the falls which was awesome. We will definitely be staying here next time we take a road trip.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to provide us with such a wonderful review. Your feedback is very important to us. We are glad you were able to come enjoy the river right outside our door. We look forward to seeing you again soon!

"wonderful hotel!"

5
22/04/2016

Great service, great room, great BED! quiet, convenient, easy to find - excellent staff, good breakfast too. if we ever go to Idaho Falls again, we will certainly stay there without looking further. Idaho Falls are beautiful, right outside the hotel.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Your feedback is very important to us! We thank you for such a positive review. It is nice to hear that our beds are great! We looking forward to seeing you soon!

"Business Traveler"

5
20/04/2016

I have stayed at the Driftwood Inn in Idaho Falls for 15 to 20 years. I wouldn't have racked up so many stays had I not been satisfied with the quality and the value. It is a family friendly motel. They have a great weight/excise room. The custom omelet breakfast bar is better than any fast food service. The entire experience is great. I highly recommend for anyone considering traveling to West Yellowstone to definitely stopping for a stay at the Best Western Inn, Idaho Falls.

"Excellent Hotel "

5
19/04/2016

Wonderful hotel! We stayed in the courtyard and our room was very nice! It was decorated nicely, large, had a huge pine tree right out our door! The falls were across the street from us. The have rooms with balconies on the second floor that have views of the river and falls! Breakfast is included however it ends at 9 am so go early!

"Clean room"

5
17/04/2016

The rooms are very clean. The check in was fast and the staff were very helpful. The motel was a little hard finding the first time, but after that it was good. The motel sits right along the river - very scenic view.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback! Our amazing location does make us a bit tricky to find at first. We are so glad you found us and were able to come and relax. We hope to see you again soon!

"Great Place"

4
16/04/2016

Beautiful location and excellent view. The breakfast was superb, love the omelet station. The room was very comfortable and clean. The river outside the hotel is visited by ducks and geese, which are great to see too.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to provide us with a review. We also love our location just on the river and falls. It is a wonderful place to relax. We look forward to seeing you again.

"Great stay"

5
15/04/2016

I can't say enough about this hotel. The rooms were wonderful and staff was extremely attentive to our needs. Any and all of our concerns were resolved promptly. Will definitely stay there on our next trip!

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your glowing review of our hotel! We cannot wait to see you again on your next trip.

"Driftwood Inn Idaho Falls, Idaho"

5
14/04/2016

Staff extremely helpful, curteous, and pleasantly friendly. All the comfort of home and very clean. The breakfast was ample , fresh and tasty. We always stay here 4th time , and would not consider going anywhere else.The view from the room overlooking the river.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for your loyalty to our hotel. We appreciate your feedback! We cannot wait to see you again soon!

"Best Western Idaho Falls"

5
13/04/2016

I only spent the night and was very satisfied with the cleanliness of the room, the service and the comfort of the bed. We were on the River and within walking distance to a very nice restaurant. The area was quiet with very little traffic. I would definitely stay there again

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to provide us with such a rave review. We are glad you found our new beds comfortable. We hope to see you again soon!

"You won't find a nicer place to stay."

5
12/04/2016

Room value, friendly staff, wonderful river walk steps from hotel, 24 hour hot tub, breakfast that can't be beat. I hate to write this review and post as i may have trouble booking a room when I need one - the hotel will be fully occupied.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your wonderful review and we will save you a room when you need one just give us a call. We look forward to seeing you again soon!

"Great Experience"

5
12/04/2016

We try to stay here whenever we are in the area at a suitable time of day. This was not our first stay and every time we have been very pleased with the accommodations and the staff. This time we were particularly grateful for the room we were assigned. The room we got was suitable for us - spacious, clean, beautiful walk-in shower with safety bar, strong WiFi, large TV. The location is beautiful, across the street from the falls on the Snake River - very peaceful and quiet, the honking of the geese was the loudest, and that quit at nightfall.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your loyalty to our property. We are so glad we were able to get you into a room you enjoyed. We look forward to seeing you again soon!

"Good Value and good breakfast"

4
08/04/2016

Stayed for a night at the Driftwood Inn in April. The hotel was a little dated inside and out, but was clean and quiet. The breakfast was great and it's close to restaurants and fast-food if needed for dinner at night. We were able to drive right up to our room so that helped with lugging our suitcases around. Also easy access to get on the interstate in the morning, but not close enough to hear the interstate at night. All in all we would stay here again.

"Great overnight stay"

5
06/04/2016

Although we just stay overnight we always have enjoyed the breakfast and the evening soup and cookies. Good location and we have never had any unwelcome "surprises". Should imagine if we stayed longer, we would enjoy the bikes!

"Great little place"

5
05/04/2016

We loved our stay at the Driftwood! Looked a bit outdated from the outside, but what a pearl on the inside. Great staff, breakfast, service, view, and a late check-out time. It's "our place" in Idaho Falls from now on!

"Great River View"

5
01/04/2016

My wife and I traveled to Yellowstone and got to tired on our way, and stopped for the night. What a nice hotel. The view was wonderful, and our room was nice and clean everything worked and my wife was able to check her e mail and on our children. Its so nice when you get everything you expect to work when you check in. Well run hotel.

"Great times in Idaho Falls"

5
27/03/2016

This is go to Hotel in Idaho Falls, Idaho for the past 10 years. We have never been disappointed with the service, the staff, the rooms or the continental breakfast. This is a smaller 1 and d2 storey hotel with a very home like feel. THe hotel is on a beautiful park setting overlooking Idaho Falls Waterfalls.

"Excellent Hotel"

5
21/03/2016

Staying here was the most enjoyable part of our six day trip to eastern Idaho and northern Utah. This was our second time staying at this hotel. The location is right across the street from the Falls and is central to most attractions. The room was outstanding, with a view of the river out our front window. The breakfast was superb and the omelet bar was a great extra touch. We would highly recommend this hotel to anyone traveling in this area. Very good all around.

"one of our fave places to stay"

5
20/03/2016

The dogs are happy;we are content; the view was beautiful ...good restaurants close by and the best breakfast on the road trip from Edmonton to Mesa AZ and back ! The manager on duty provided us with a quiet room for us and the dogs. Thanks.

"Love this hotel!!"

5
20/03/2016

We've stayed at this hotel three different times now and love it every time. The rooms are beautiful, the breakfast room is really cute, the staff is wonderful, and they have made to order omelettes plus fun things to put on your waffles and oatmeal. Also had soup, biscuits, and cookies available for free when we got there and a really great restaurant down the street (Snow Eagle Brewing and Grill). Is also right on the river.

"Don't let the outside fool you"

5
15/03/2016

Driving back to Missoula from the Pac12 tournament in Las Vegas is a long drive, we had to stop somewhere and ended up picking the Best Western Driftwood Inn in Idaho Falls. The hotel is located right next to the Snake River, I wish we had gotten in early enough to enjoy a walk along a beautiful looking location. I have to tell you, the place looked a bit scary from the outside...it reminds one of an old 60s motor hotel, a one-story U shaped collection of identical seedy looking rooms that had seen better days surrounding an asphalt courtyard. But fortunately in this case looks were deceiving. We stopped at the office and were greeted by a friendly clerk who quickly checked us in, told us about breakfast, gave us some freshly made cookies and sent us to our room. The room was recently remodeled and was great inside, very well thought out. Nice carpet and stone tile, extremely comfortable bed, excellent wifi, fridge, microwave, nice tv and a fantastic shower with both a regular shower head and an overhead shower head. We slept well. The next morning we got the included breakfast which was the best free breakfast I've ever had at a hotel. Made to order omelettes, Thomas's English muffins, excellent coffee, juice. It was really impressive and a fantastic way to begin the rest of our drive. I would stay again anytime.

"Snake River Charm"

5
15/03/2016

If I am in Idaho Falls for a night, I stay at this hotel, as it has everything to recommend it: close to downtown, freeways, and restaurants, very comfortable, great breakfast, the friendliest personnel, and right by the river and all its walking paths. I love to sit by the window, watch the waterfalls on the Snake, and relax after a vigorous walk.

"Great location"

4
11/03/2016

This is a great little motel. Within ease access of I-15 and all services. The breakfast was super with an omelette bar. It's an older BW but it lacks nothing. Located right on the river and a short walk to the falls.

"Good Hotel"

5
10/03/2016

We had a clean, comfortable, quiet stay and really enjoyed the view across the street of the river and falls. The desk attendant was very polite and helpfull. The breakfast was full of variety including hot foods,. omlet made while we waikted and was tasty.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to provide with a review. Your feedback is important to us! We are so glad you enjoyed your stay and look forward to seeing you again soon!

"great hotel"

5
07/03/2016

We chose to stay at the Driftwood as the location is beautiful after a long day of driving we arrived early evening and walked the river path with the ducks and geese.. such a relaxing escape ... the hotel room was spacious and had all the conveniences.. free breakfast was better than most restraunts that you pay for . good value

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback. We have to agree our breakfast is second to none and included at no cost with your stay. We hope to see you again soon!

"Good for the price! "

4
05/03/2016

My husband and I stayed at this motel for 1 night while passing through town. When we pulled it I was a bit concerned by the exterior as it looked like a very outdated motel from the 80's. The rooms all have exterior entrances and parking spaces right in front of the room. Kind of old motel style! They also were very accommodating when we arrived around midnight. Given the exterior condition we were pleasantly surprised by the interior. The room was spacious, had upscale furniture and a very well done bathroom. It seems the interior was remodeled within the last few years and it was done well. We enjoyed their free breakfast before getting back on the road. They offered a large assortment of breakfast items to choose from. Overall pleasantly surprised for the cost and a quick stop over in Idaho Falls.

"Delightful Best Western"

5
04/03/2016

I stayed here with my 2 cats for several days during a snowstorm and Arctic Freeze. My room was cozy and beautifully decorated, the bed very comfy, and the breakfast was wonderful-- they make omelets to order! The hot tub was also lovely, they have fun strobe lighting that changes colors, and a little waterfall. The staff is friendly and helpful, and was very welcoming to my cats. They also offer delicious homemade cookies every afternoon. There are some good restaurants within walking distance. This is a great place to hole up when it's absolutely freezing and snowing nonstop outside.

"Great staff and View"

5
03/03/2016

If you want a place that is close to everything and has a staff that smiles when you walk in the lobby this is the place. Beds and pillows super. Breakfast very goof eggs cooked to order. I have stayed here a few times in last 2 years and the same staff, this shows they like what they do and where they work

"Unexpected Jewel"

5
02/03/2016

So, we ran our usual leg North a few extra miles and stopped at Idaho Falls instead of Ogden. Found this place kinda by accident, and what a lucky find! Best Western PLUS!! A bit like me, a little older, but WAY better! Haven't even had the breakfast, yet, but the young man at the desk was so personable and helpful, and the room is so much better than last night's, (at which place; I'm gonna give them a break and let them get their act together: only been open less than a month, and still kinda groping around a bit. Quiet and good coffee, though.) I'm coming back to Idaho Falls. This is really nice!

"Pleasant, quiet stay at the Driftwood"

5
27/02/2016

We spent one night at this hotel during a cross-country travel. It was a pleasant surprise to discover this hotel right along the river and within a 2 minute drive from the freeway. It is very quiet and river walk pathways can be accessed right in front of the hotel. There are several restaurants nearby and the old town is accessible on foot as well. We stayed in the very spacious King George Suite that has a separate bedroom and full size kitchen. The breakfast is abundant and there is an omelet station with a very friendly staff that will make your omelet.

"A VERY NICE PLACE"

5
26/02/2016

I am always happy to stay at this location. I always get a "River View" room. It is a very peaceful place. When checking in, the person at the desk made sure that I had the kind of room that I usually request (but didn't this time). She also made sure my upcoming stay would be correct. I am always treated with respect and friendliness. The breakfast they have here is great. Make sure you get one of their made-to-order omelets.

"Very Nice Experience"

5
25/02/2016

We reserved our room in the late morning, by phone, while we were on the road. Everything was in order and our room was ready exactly as we had requested when we arrived in the early evening. There was a good choice of restaurants nearby for dinner. The breakfast in the morning was one of the best we've e had at a Best Western. The home-made omelettes were delicious and made to order. All the staff were very pleasant and accommodating I would definitely stay here again.

"Couldn't have asked for more"

5
22/02/2016

This hotel was clean, quiet, and conveniently located. Every staff member we encountered went out of their way to make sure we were taken care of, and often did far more than we even asked for. One of the better breakfasts I have had at a hotel in recent years.

"Wonderful Surprises"

5
22/02/2016

We were upgraded to a lovely room and... the breakfast host makes 'made to order' omelets! The staff went waaay out of their way to make us comfortable. It was a highlight of a 4 week holiday (driving trip)!

"Idaho Falls"

4
21/02/2016

Located near downtown and across street from the falls it is a very good location. Toilet shower arrangement is to tight but the shower is excellent. Overall I would consider staying here again. It was good for my needs.

"Nicely remodeled"

4
21/02/2016

Internet service was a tad slow. Bath was nicely remodeled, but pretty cramped - would hate to be a "bigger" person in there. Room was nicely remodeled. Breakfast omelet bar was wonderful! Staff was very kind and helpful.

"Wonderful Hotel"

5
18/02/2016

This hotel is fantastic! The location is second to none. The rooms were spotless and appeared to be recently remodeled. The beds were very comfortable. The breakfast was great. The grounds of this hotel and beautiful. It's a quiet location and just across the street from the falls. We had a nice view of the LDS temple from our room. We will definitely stay here again!

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback. It is always nice to hear such fantastic review. We hope to see you back soon!

"Mountain Lodge style"

4
29/01/2016

Check-in was done quickly and I received all the information I needed. Our room was spacious and the bed was very comfortable. The furniture was old style with the feel of a mountain park Lodge. At first I thought the hotel was dated but I think this was intentional. The room was clean and well stocked with amenities. There was a microwave, fridge and coffee maker. This hotel is right on the snake river. It was frozen when we were there but I could still see the beauty of the location. The hotel is also within walking distance to four restaurants. The breakfast was great. This is the first hotel I have stayed at that has an omelet bar. There was an a lady there to make an omelet for you. Nice touch. This hotel was very quiet because it is not on the main road.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for providing such a lovely review. Your feedback in very important to us. Our complementary omelet bar is certainly unique. We hope to see you again real soon.

"Nice and affordable"

5
28/01/2016

It was a clean hotel and the staff was so kind. I felt like I had been there before and they knew me. Rooms are clean and breakfast was really good. They had someone making omelets and many other options. Nice lobby area and tables to eat at. Beautiful view of the falls and the LDS Temple across the way.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your wonderful feedback! Everyone is family to us! We are glad you were able to come and relax. We look forward to seeing you again soon!

"A good hotel to drift into."

4
27/01/2016

The hotel is obviously being refreshed in the off season but that was not an issue. The location is a bit tricky to find but it is worth it as it is very quiet and it would be a great location in the summer. The hot breakfast was great with an omlette station staffed by a very helpful attendendent. Our room had one of the new bathroom shower systems which we liked. And the heating system worked very well. The only issue was getting access to the internet - Wi-Fi was good but it was difficult to get the browser to accept the hotel internet security codes.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for choosing to stay with us. We appreciate your feedback. We are excited to hear your enjoyed our location and our lovely breakfast. We look forward to seeing you again soon.

"Family trip at Driftwood Inn"

4
25/01/2016

We stayed there for three nights while attending a family wedding in the area in January. Great location, easy to find from I-15 freeway. Quiet rooms with really good beds, we were on second floor with no overhead noise. Good cooked breakfast available 6 to 9AM, coffee & juice & newspapers. Nice, clean hot tub and exercise room with TV.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback! We are glad you and your family were able to come and relax with us. We look forward to seeing you again in the future!

"Good value"

5
23/01/2016

The room was very clean and spacious. Getting to the motel was a little hard as it is along the river, but not that bad. I never used the app as the last time I used it I never got the CAA / AMA discount. The bed was very comfortable and the room was quite.

"happy customer"

5
21/01/2016

Very satisfied with accommodations. Room and bathroom had been recently updated. Currently painters were on site. I will definitely choose this Best Western in the future. Having soup available in the evening was a great perk. Thank you.

"best value for the dollar"

5
19/01/2016

The motel has great amenities. A good breakfast,free WIFI,HBO,fitness center and a clean comfortable room.The staff was friendly had helpful.The motel is located across the street from Idaho falls,which has a walking path for scenic strolls.

"Atmosphere"

4
18/01/2016

The room we had was great and cozy! It did not have the hotel smell or feeling it felt more like a home away from home. The room had a stove and they provided pans, plates and silverware in the cupboards. Very nice stay!

"good place, great breakfast"

4
16/01/2016

The location is very good. It is right on the river and very quiet. we had a room that had a full kitchen and was very large compared to most hotel rooms. We very surprised by the breakfast. We saw the reviews and thought...sure, somebody likes the reheated eggs, etc. However, you actually get a cooked to order omelet and some very nice people serving you.

"Amazing!"

5
13/01/2016

I booked a 2 night stay at the Driftwood Inn to attend my daughters University Graduation in a nearby city as there were no accommodations left close to her school. I was a little apprehensive about driving the 25 min to Rexburg for all the festivities, but all the dissipated once we checked into the hotel. We were greeted by a very friendly front desk clerk who offered us a choice of a ground floor unit or a second floor unit. The rooms were clean and well maintained and had everything that we needed in them. There was a 24/7 hot tub that my husband and son took advantage of a few times. The breakfast in the morning was incredible! There was an omelette bar with a very kind hard working lady who would make your eggs just how ever you wanted them! Then after wards , she would offer to clear your dishes! The staff really was wonderful! Lastly let me say that it was easy access to and from the highway and the view from our room was perfect, over looking the river which was partly frozen, stunning! I would recommend this hotel to everyone and would book it again ! #awesome

"Exceptional hotel"

5
11/01/2016

Excellent employees, very clean comfortable bed, great breakfast... what more could we ask for.. Even though they had a water main break and the lobby was being repaired, the staff made sure their exceptional service with a smile was still there. Located across the street from the river provides a nice walk to stretch the legs after a long drive. The room was comfortable with a wonderful bed. Breakfast was made be a wonderful lady who made your eggs however you wanted them. Overall a great experience.

"Very Satisfied"

5
04/01/2016

I stayed here while visiting family in town, loved the room for the price, the breakfast, the internet, the fitness center, comfortable bed, mini fridge and microwave. Everything was clean and comfortable, and staff were friendly and helpful.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback of our hotel. We have to agree our location is wonderful. We hope to see you again soon!

"Good stop on trip to California"

4
02/01/2016

Close to I-15 and easy to find. Many good restaurants nearby. Scenic Snake River is across the street with walking paths and interesting sights to see. Breakfast room is a little small but provides a good meal including made-to-order omelettes if you like. Room was clean and the bed comfortable. Parking right outside your door.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to share your stay with us. We are glad you were able to come and relax with us. We hope to see you again soon!

"Another Great Stay at our Favorite little hotel/motel"

4
27/12/2015

Driftwood Inn delivered another great stay. Great complimentary breakfast - omelettes made for you. Clean rooms. Overlooking the beautiful falls. Always great staff and fellow guests. Sarah Ann at the front desk helped with a unexpected challenge. Thanks again and we will be back.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to review our property! We are excited to hear that your found our staff helpful and our breakfast enjoyable. We hope to see you again soon!

"Plus and minus"

3
15/12/2015

This hotel was right by the Green Belt which was nice. It also had an omelet bar with a staff person taking your egg order which my boyfriend loved. The ceiling in our bathroom leaked when the people above us took a shower. Our room had a smell which might have been from mold in the bathroom and the room was a little worn. We were also by the stairs and could hear people going up and down. Maybe a different room might give this hotel a higher rating.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback. I am sorry you encountered an issue with your stay. We will have maintenance look into that right away. We hope you give us a second chance.

"Great location. Good budget accomodation"

4
15/12/2015

Overall generally quite pleasant. The hotel was clean and tidy. Easy access to surrounding scenery and shops. Council path upgrades will be fantastic when complete. Room was a little musty and I don't like having to tip someone for cooking me an egg.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
Thank you for taking the time to provide a review. We appreciate your feedback. We agree our location is fantastic. We hope to see you again soon.

"The Best stay ever"

5
15/12/2015

This Best Western was the best. You cannot ask for better employees, a beautiful location and the breakfast is to die for. they make your breakfast for you while you wait. The staff calls you by name, they do everthing you ask of them and do it with a smile.

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your wonderful feedback. We are elated to hear that we are the best! Thank you for your kind words. We hope to see you again soon!

"Gem in the Gem State"

5
09/12/2015

this is a fine little motel...well-maintained, friendly, helpful staff, excellent value...great hot breakfast, fast, reliable internet. Unbeatable location. If ever in Idaho Falls, this should be your only choice

Bernadette C, General Manager at BEST WESTERN Driftwood Inn, responded to this review
We appreciate your feedback. We are glad you enjoyed our gem! We hope to see you again soon!

"Good value - would be a great place to stay in summer"

4
08/12/2015

There are many good things to say about this Motel, rating of a 4 is due to somewhat dated and smaller rooms. The employees were very friendly and helpful, quick check in and check out. There was a very good breakfast. A lady was making fresh omlets and there was delicious fresh made banana bread. It is located right along the river which is beautiful with nice walking paths. There is an outdoor pool and noticed there were chairs outside of the rooms to sit on and look out over the river. The rooms themselves are smaller and a bit dated, but there was a fridge, microwave and coffee maker. Beds were comfortable with nice duvets and the room was clean. Overall good value for the price and we would definitely stay again in nice weather. I would consider a hotel with indoor amenities in the colder months.

"Enjoyed Our Stay"

4
07/12/2015

Room was small but enjoyable. There was a fridge and microwave in the room which made it nice for snacks. WiFi was great. Breakfast was good as there was a person who made eggs to order and a waffle machine with multi syrups and berries for the waffles along with cereal, sweet rolls, toast, muffins, juices and fresh fruit.

"Nice"

4
03/12/2015

Rooms were nice and comfortable, which was a plus since it was 5°F outside. The view of the river was a plus and the river trail was just across the road which was handy since we were traveling with our dog. We will stay here again.

"Great Hotel, Great People, Great View"

5
03/12/2015

Loved everything from the falls right outside to the updated rooms and the amazing service of the staff. The breakfast was great as well; omelets, waffles, fresh fruit, cereal, sausage, biscuits and gravy, oatmeal just to name a few things provided. Love that I had free wifi; it worked really well.

"Nice room, next to the river"

5
23/11/2015

Nice stay, looks like a older property but it is updated and well kept. Nice view of the river. Room had a lot of space, only issue is parking can be a little tight. Would stay again, they had a good selection for breakfast items

"WONDERFUL!"

5
21/11/2015

This place is a TREASURE; wonderful location, exceptionally clean & well-appointed, the best blend of new and heritage features. STAY HERE if you're anywhere near! This hotel is the perfect getaway for anyone within 200 miles. We've stayed here multiple times and ALWAYS had a great experience! The breakfast, hotel room and complimentary bicycles are AWESOME!

"Great Place to Stay"

5
18/11/2015

We stayed in a newly renovated room. It was well decorated and had a superlative shower! The omelet station was a special treat in the morning. Loved the location by the park, river & falls. We will definitely stay again.

"New, clean, pleasant!"

5
14/11/2015

Newer, clean hotel across street from Snake River. Very nice rooms, great lobby and breakfast with homemade banana bread. We booked on Trip Advisor and something went wrong. Although the hotel would not honor the price, they came close and were very pleasant to work with which was appreciated!

"The Best Best Western"

5
13/11/2015

This small Hotel is a Gem in the Best Western Network. It serves a complete breakfast, rooms have all been updated, clean, comfortable and well priced. Its location is scenic and central to Idaho Falls. It is a destination all by itself

"Great breakfast!"

5
07/11/2015

The overall property was very clean and quiet, right across a narrow street from the Snake River. We arrived after our car broke down in the Middle of Nowhere, Montana. It really wasn't the middle of nowhere but we could see it from where we broke down. Needless to say things were pretty stressful, but as soon as we arrived at the Best Western the folks did everything to help make it a better day. Whatever you do don't miss breakfast, the made-to-order omelets are outstanding. We will be sure to come back to this property.

"Nice location"

5
06/11/2015

Met up with a dear friend from Wyoming, I'm from Sun Valley so it was a short ride for both of us to get there. Was greeted by a friendly squirrel outside the lobby, gave me a chuckle apparently he was use to people. Very friendly lady checked us in. Nice room clean and very quiet. I didn't realize how many people were there until the next morning when I came out to my car and saw a full parking lot. I will stay there again for sure!!

"Beautiful location"

4
02/11/2015

This hotel overlooks the Snake River and there is a paved path and park across the road on the river. We had a small but comfortable room in the inner courtyard/parking area so while we didn't have a view from our room, there were others that do. Good WiFi. The breakfast, including a made to order omelet, was included. It was within walking distance to several restaurants.

"Best Western Driftwood Inn, Idaho Falls, Idaho"

5
02/11/2015

Excellent service when checking in and checking out. Our room was a little small but very comfortable and clean. Bed was very comfortable. In room internet was perfect. Breakfast was awesome. Relaxing Stay.

"Clean and Comfortable"

4
01/11/2015

Our room was clean and comfortable. The bed and pillows we had were very comfortable and we slept well! Continental Breakfast was excellent! Beautiful view across the street. Everyone we came in contact with was very nice. The hotel itself is not brand new so I won't use the word excellent but overall we enjoyed it.

"Great place and a very good staff running the hotel"

5
31/10/2015

We were in a group that stayed here one night. The front desk staff were great and check in was very easy. The rooms are a little older, but were very nice and comfortable. Just across the street is the falls with a great view of the city and Snake River. Their breakfast was above average for a Best Western. Would stay here again in a heart beat.

"Not impressed"

2
29/10/2015

First and last time staying at this hotel Hotel lobby smelled like it was 100 years old. Check in was not pleasant. Hotel in very bad location and no parking for larger vehicles. Would not recommend this hotel.

"Good value"

4
28/10/2015

The staff were very friendly. The value of the romm was very good. Breakfast is plentiful and a good selection. Room was clean. A ways off of the interstae, but worth the drine for the value. This is the first time I stayed in Idaho Falls, will make sure this is on one of my stop lists from now on.

"Best Western Experience"

5
28/10/2015

This was my first Best Western experience and happily it proved to be exceptional! I was met with a friendly greeting at registration, all information provided at that time was professionally delivered, easily understood and exactly correct; the room was as advertised which included everything I needed. Breakfast was GREAT! Checkout was too easy as well. Well Done Best Western Driftwood Inn, Idaho Falls!

"Wonderful!"

5
23/10/2015

Great room for a larger group. Our room had 3 bed! So unexpected! Wonder breakfast with fresh omelets made to order and everyone was very friendly and helpful. The grounds are also beautiful and it is right across the street from the falls and park.

"Quiet clean suite"

3
22/10/2015

We "dropped in" without reservation at 8pm on a Wednesday. Johnny at front desk said he was down to the last room available, but it was a suite with a full kitchen and extra room, both king size beds. We were looking for the internet $60 room, but this suite was more than twice the price. Tired and hungry, after looking at the room we negotiated a compromised price. Well, the exhaust bathroom fan was inoperable, the toilet water turned on and off about every 6-7 minutes all night, the towel bar was absent, and the shower drain was quite slow. The pillows are about as big as a postage stamp, but there were a lot of 'em. It was an adequate room with a full size 'frig, just nothing horrible nor nothing special. The especially nice things are the exceptional sweet woman who makes custom omelet plates for breakfast, and the location being across the street from "the falls" there in Idaho Falls. I recommend the second floor, it is quieter from the number of diesel pickup trucks from construction crews starting up very early in the morning. Make no mistake, Idaho Falls is a beautiful area and the people are friendly with sweet sense of humor.

"Great stay"

5
22/10/2015

Great location. The rooms are clean. Breakfast was the BOMB! They make eggs to order and have a HUGE spread to choose from. Front desk clerks were friendly and helpful. No elevator though. Would recommend. Asked for a quiet room with a view and that is what we got!

"Pleasant Stay in Idaho Falls"

5
22/10/2015

Stopped here on drive down South and we were very pleased with our stay. The Cat was welcomed and the beds were the most comfortable I have ever experienced at a hotel. I hope to stop by again in the spring. The hot tub was so relaxing after a long drive from Calgary.

"Clean, Comfortable, Convenient"

4
19/10/2015

Stayed only one night at the Driftwood Inn while passing through Idaho Falls. We were pleasantly surprised to find this nicely remodeled, clean, Best Western in a quiet location right across a small street from the Snake River. Rooms are large, beds are comfortable, Wireless internet signal was strong. We stay often with the Best Western chain and are baffled by Best Western's hotel rating system. The quality of the rooms and service at the Driftwood Inn is clearly on par with many Best Western Plus hotels even though the Driftwood does not have the "Plus" designation. We would not hesitate to return to the Best Western Driftwood Inn.

"Overnight on way to Palm Springs"

4
17/10/2015

Very nice stay, arrived late and the front desk attendant was nice enough to upgrade our room for the booked price. The room was clean and comfortable, although a bit dated. If you are looking for a rate call directly to the hotel as the travel sites did not give as good a rate. The breakfast was exceptional, with th omelette bar and the homemade banana bread highlights. The staff were friendly and accomodating.

"Nice location"

4
16/10/2015

Stayed for one night in room 88 just across from the hot tub and near the entrance but noise was not an issue. The hotel is nicely situated along the river with a pathway for a pleasant stroll. Parking is a bit tight so we had to park our vehicle with bike trailer on the street in front. Staff were pleasant but were not always at the front desk. I waited several minutes for someone to appear a couple of times (no buzzer) which seemed unusual. The room was very nice and comfortable. Breakfast was so-so and crowded. Good value overall.

"Great stop for traveling with a pet!"

4
14/10/2015

This is a great small MOTEL right on the river trail. The rooms have been remodeled and are super clean, the walking is exceptional and there are several great restaurants less than a block away. Nope this isn't the most hip hotel but it is a great place for travelers (and their dog) to take a nice break from the road.

"Watch your Visa!"

3
14/10/2015

We had decided to drive and find a place when we decided to stop. We ended up driving an extra 2 hours to find a room. We called ahead and got a room at the Driftwood Inn after driving for 11 1/2 hours. At check in, the man could not find a reservation for us then assigned us a room but had to run and check it! That should have been our first clue. We drove up and put our stuff in the room, door didn't open and close properly, toilet didn't flush properly and bathtub dripped. All we wanted to do was jump into the large hot tub and crawl into bed. He also said the system was done so they would charge us when we checked out. The next morning we were told that the room we were giving was not suppose to be rented out so the girl on the desk gave me a discount. A couple days later I checked my visa and we were charged twice! I've called the hotel a few times only to be told only one person can help me and that person is never there. I've left my phone number and 5 days later I still have not spoke to a person! Unfortunately I got a Best Western survey before I realized all of the problems I was going to have and gave it a better rating than I should have.

"Great location, nice room"

5
13/10/2015

We really liked staying here. The room was clean & quiet, the beds were comfortable, the wifi was good. They had a very nice park across the street and we took advantage of the views of the Falls while walking our dog. The gal manning the desk in the lobby was very helpful suggesting where to go for dinner. We found a Fantastic place just one block down the street with great food and beers. The breakfast at this Inn was wonderful! They had a gal who would take your order and make you any kind of omelet you wanted, and they had lots of other great things to choose from as well. Overal the pricing was great, the room was great, the whole experience was wonderful. If I ever come that way again, this is where I am staying!

"Best Value and Service"

5
12/10/2015

Extremely courteous and helpful staff. Clean rooms and beautiful view of the River. Breakfast was good and really enjoyed the spa. The weather was unusually warm but the pool was closed and bikes had been put up for winter. Certainly not the staff's fault! We could not get the TV Remote to work, but the front desk attendant came right up and fixed it for us. While he was there he checked the frig for us which had been turned off. The toilet ran during night and we let the front desk know when we checked out. It was not enough of a bother to keep us up and everything else seemed to function just fine.

"Best Western, Idaho Falls"

5
11/10/2015

The hotel was on the river for a nice view. The room was clean and good size. The beds were comfortable. Being off the main road, the stay was quiet. The staff were friendly, especially the woman making the omelets at breakfast. The breakfast was one of the best we have ever had. Definitely liked this hotel.

"Excellent Hotel"

4
10/10/2015

Loved our stay here we had a double queen room with kitchen more of a suite the balcony was great to sit out on overlooking the Idaho Falls. Breakfast was great eggs cooked as required by staff with a good selection of other item. Hot tub most enjoyable and all staff were great, restaurants and bars just two minutes away I would stay again.

"ADA gem"

4
09/10/2015

Stayed in ADA room #A. Excellent roll in shower and large bathroom if using lift to help someone maneuver. Room to store equipment in room and still had room to move around. Will stay here again.Don't be alarmed by the tight parking on the properly next to office. Location of ADA room is in a different area with easy parking access with ADA parking close to room.

"Low Value; Staff Indifferent"

2
07/10/2015

First the good - breakfast, including the omelette bar, was very good for complimentary style meals. The grounds were clean and staff was welcoming at check-in, but our reservation from the central booking number was not in the local system upon arrival. We made the resv about an hour before showing up. From there is goes downhill at this place. Noisy, noisy, noisy....not enough to call and complain because it is a function of the type of guests (inconsiderate mostly) and the room location. Guests were up through midnight opening and closing doors, in and out of vehicle doors, and then up again at 5am. The early morning is expected of hard working people. We get that. What we were disappointed in was two-fold. First, the room (75) was located next to the ice/vending/laundry room and the door has no bumper on it to cushion the close. Clunk, clunk...all evening and then early morning. The second part was that when we brought this up with the staff in the a.m. (Oct 6 was check-out day), the front staff simply said "yes" when we highlighted the noise. Hint to staff - at least make an attempt to appear concerned. What poor customer service. The room - no sink stopper in the wash sink; 3 inches of water builds up in the bath when taking a shower. Bed was comfortable. Of the 4 hours sleep we got, it was good. Too bad the overall experience was a bust.

"Good bed, great breakfast"

4
06/10/2015

This hotel is an older building, but the decor has been updated and the shower worked well. It is easy to get to and the river and falls are very close. The parking lot is small and tight, so big vehicles may want to park on the street. It seemed a popular option. The breakfast was great--made to order omelets and other food choices. We are off carbs, and we were able to eat breakfast here. We would stay here again!

"Clean and friendly"

4
05/10/2015

The property is clean and well located, good beds and a great selection for breakfast with fresh fruit and omlette bar. All staff were friendly and accomodating. Property is right at the falls, great for a nice stroll along the water, easy to find right off I15

"Great location!"

5
05/10/2015

This is a very nice motel with a fabulous location right across from the falls. We enjoyed a delicious hot breakfast with an omelet bar with made to order omelets or eggs. Other hot items are also available in a very pleasant dining area. The rooms are comfortable, showers are great, beds are comfy and the pet rooms are especially clean.

"great location"

5
04/10/2015

very nice motel steps from the falls. great breakfast and lowest rate we had during our 3 week trip. The omelets were very good and the hot tub was the best inside hot tub I have been to. there are 2 resturants within walking distance. Rooms were ok beds very comfortable.

"Great night stay"

5
03/10/2015

Wonderful night stay, very friendly staff, great location with being across the street from the beautiful falls, walking distance to Chillis, breakfast is amazing with made to order omelettes, make your own waffle station, you will don't be disappointed if you stay here.