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A Memorable Hotel Experience
A Memorable Hotel Experience
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Excellent service - we had an issue with our dog before leaving and we had to delay and the hotel moved the booking to the following day with no issue. It is a perfect stop off on the way to the alps with plenty of amenities close by so there is a wide choice of food which also is discounted when you stay in the hotel. It is our second stop and we would book again. Parking is on site and secure for a 12 euro charge or you can park in the free part but it was very busy when we stayed on Saturday. Rooms are comfortable and clean.
Dear Mandy-7, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 0374951203. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Dijon Quetigny La direction
We had a wonderful experience during our recent stay at this hotel. Léna was incredibly helpful before we set off ensuring that our requirements were met. From the moment we arrived, the front desk made us feel welcomed - they were knowledgeable about the hotel's amenities, our room, and gave us recommendations for nearby places to eat (there are several restaurants next to the hotel and most provide a discount if you stay at this hotel). The location is ideal for a stop off en route for longer drives as it is located close to the main roads. Every member of staff we encountered was warm, attentive, and went above and beyond to ensure our stay was comfortable. The room was great, had everything we needed, was quiet and the hotel even provided complimentary still and sparkling water. Highly recommended!
We book sometimes through the year this Hotel. This time 07.-08.Aug we got a room which was obviously not cleaned up. Only new bedware changend. But Insider the bed were hairs, a lot of hairs. Bathtub was also with hairs. Bathroom bottom also hairs. Going out from the bath a Spider was Running onnthe carpet. All in all normal i would say NO to this. But a drive of 900 km im tired of claiming. But i mentioned to the hotel clerk of the eve, but nothing came back. As well the parking lot, horrible! If you are able pass your car into the lot, you are not able to get out of your car, cause the doors are pretty close to the next car. Talked to the little lady at the Front desk, „oh hm, there should not be a car next to yours „ Take the one on 41. But bevor, i got told no lot is free. Now there is one. Pretty Strange. Not a big care for the custumer. All in all, somebody should Check a Bit more the room clean up. It is the Most interessant thing to have CLEAN rooms.
Decent stop on way to the alps. The hotel is small and modern. Not fancy but is functional. There is a gated car park compound. It is situated on a retail park with cinema, arcade etc and a few cafes and restaurants. A bonus for us was the McDonald's with an indoor play area which was a hit with the children. The main downside was an illuminated panic button which floodlit the room despite covering with multiple unicorn stickers!
Dear 185antonys, Thank you for responding to our survey regarding your recent stay at our hotel. Your presence among us is very important, as are your comments. We are delighted that your experience at our hotel lived up to your expectations in terms of services and equipment. Once again, thank you for taking the time to respond to our survey. We appreciate your loyalty to our brand. It is with great pleasure that we will welcome you again! Sincerely, The direction Best Western Dijon Quetigny
Just passing through on our way to the Alps but this place was perfect! A free football table in reception for a start, so two bored kids could already let off some steam with a little activity whilst we checked in. Helpful friendly staff who were quite welcoming. The family room was had was quite spacious and the layout meant there was a little privacy between the main bed and the double sofa bed. Clean, tidy room and nicely decorated. Nice bathroom too with twin sinks, reasonable sized bath and enough space to move. My husband and son report a comfortable night on the bed and they liked the memory foam pillows. My other son and I had the large sofa bed which was also very comfortable, although it was quite creaky. It was a bit noisy as we could hear the plumbing from adjoining rooms quite loudly but we were very tired so it wasn't too bothersome. A pretty decent breakfast in the morning (kids' were inclusive) and well stocked even though it was busy. The secure parking was €10 but free if you join the rewards scheme (also free). It meant we didn't worry about our ski stuff overnight as it looked very safe. The hotel is in a leisure complex with a bowling alley, cinema and a few restaurants. It was busy as it was a Friday night but we had a perfectly good meal at the pizza place. You get 10 or 15% off at the restaurants if you show your hotel card. More child energy expended at the amusement part of the bowling alley whilst hubby queued for the table so everyone was happy. All in all couldn't have been better really, a perfect spot and we will definitely stop there again next time we're in Dijon.
Dear Dr ANJM, Thank you for taking the time to put a review regarding your last stay in our hotel. Your presence among us is very important, as are your comments. We are delighted that your experience at our establishment lived up to your expectations in terms of services and equipment. Once again, thank you for taking the time to respond to our survey. We appreciate your loyalty to our brand. It is with great pleasure that we will welcome you again! Sincerely, The direction Best Western Dijon Quetigny
The hotel is quite new and well situated on a small retail park with bowling, cinema and restaurants. Being just off the motorway, it makes an excellent stop off. Secure parking is a great feature for travellers. Suitable, continental breakfast with fresh ingredients. Rooms are on the small side but fine for a short stay.
Dear Kljandjhj, Thank you for responding to our survey regarding your recent stay at our establishment. Your presence among us is very important, as are your comments. We are delighted that your experience at our establishment lived up to your expectations in terms of services and equipment. Once again, thank you for taking the time to respond to our survey. We appreciate your loyalty to our brand. It is with great pleasure that we will welcome you again! Sincerely, The direction Best Western Dijon Quetigny
Nice relatively new build hotel with very secure parking and very easy to find in a large commercial complex with restaurants, cinemas and other entertainment. The hotel gets you a 10% discount at the resteraunts on presentation of your key card holder. The staff were very efficient and welcoming and the rooms clean, very quiet if not a tiny bit tight to get around the end of the bed between the bed and writing table. The room has a welcome kettle and tea coffee which is great for the onward traveller like us who want to fill a flask. All in all a pleasant stay and good nights sleep was had. Did not try to visit Dijon but the access roads looked to be well signposted just next to the complex. Plenty of available parking next to hotel if the hotel parking were to be full in high season.
Dear dannyaE2963YX, Thank you for responding to our survey regarding your recent stay at our establishment. Your presence among us is very important, as are your comments. We are delighted that your experience at our establishment lived up to your expectations in terms of services and equipment. Once again, thank you for taking the time to respond to our survey. We appreciate your loyalty to our brand. It is with great pleasure that we will welcome you again! Sincerely, The direction Best Western Dijon Quetigny
The hotel is not far off the motorway and has secured parking the hotel is situated on a plaza and not where you would expect to find e it on saying this the location is excellent with food outlets that cover all tastes, it is quite obvious that these are popular with the locals
Dear lodgesteve11, Thank you for responding to our survey regarding your recent stay at our establishment. Your presence among us is very important, as are your comments. We are delighted that your experience at our establishment lived up to your expectations in terms of services and equipment. Once again, thank you for taking the time to respond to our survey. We appreciate your loyalty to our brand. It is with great pleasure that we will welcome you again! Sincerely, The direction Best Western Dijon Quetigny
First visit to the hotel but definitely exceeded our expectations. Quality room that was spotless. Breakfast was good value for money. Location was ideal for the one night stop. Felt safe and secure with our car.
Dear clarepayne23, Thank you for responding to our survey regarding your recent stay at our establishment. Your presence among us is very important, as are your comments. We are delighted that your experience at our establishment lived up to your expectations in terms of services and equipment. Once again, thank you for taking the time to respond to our survey. We appreciate your loyalty to our brand. It is with great pleasure that we will welcome you again! Sincerely, The direction Best Western Dijon Quetigny
Nice clean hotel. Stayed on the way to the alps. Near plenty of places to eat which was very handy when you have been driving for a long time. There is secure parking for 10 euros but also plenty around. It wasn't clear on how to get in to the car park as I was sent a code that didn't work and then the button for reception didn't buzz for some reason. Minor hitch though. Bathroom was pretty spacious and free water in room a nice touch. Would stay again.
Dear Mandy, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, Best Western Dijon Quetigny La direction
Warm, clean and very comfortable room with a wonderful breakfast. Easy to find off the motorway with several eating places close by. An excellent stopoff half way between Calais and the French Alpine ski resorts.
Dear mswana2016, Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are delighted to see that you enjoyed your stay. Strongly committed to customer satisfaction, we are delighted to know that the professionalism of our team has met your expectations. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. We hope you will come back and see us again soon. Yours sincerely, The Direction Best Western Dijon Quetigny
Ideal for a short business trip, room was small but comfortable. The breakfast could be a bit better. Apart from a few hairs in the bed, everything was great. I don't know what else to write as I only spent one night there.
Dear Aleks-from_Munich, Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are delighted to see that you enjoyed your stay. We took note of your various comments and we thank you for this. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. We hope you will come back and see us again soon. Yours sincerely, The Direction Best Western Dijon Quetigny
The hotel is new so that is a plus. And it's located right in the midst of a Cinema and restaurant complex! No need to drive for entertainment or food. However, the internet at the hotel was very marginal. We only had two out of four bars of connection in our room which was on the ground floor. The electrical socket in our bathroom (room 007) did not work with the hair dryer so we had to plug the hair dryer outside of the bathroom near the floor to dry our hair. The breakfast area was not well maintained. The floor was very sticky from an obvious spill and was not mopped up. The food containers were not refilled once emptied. People had to ask for more eggs, for instance. The empty jam and honey jars were not replaced with new full ones when I was at breakfast. The room and bed were comfortable even if a bit small. The quality - price factor would have been excellent if not for the aforementioned things.
Dear Blair B, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We too into consideration your varias comment regarding our hotel. We are sorry if our breakfast did not meet your expectations and at the same time we apologize for this inconvenience. We take note of your remarks in order to improve this. Regarding the hair dryer, the bathroom voltage is only for the razor. We are sorry for the inconvenience. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. We hope to have the chance to welcome you again so that you can see that your opinion and your satisfaction are important to us. Yours sincerely, La Direction Best Western Dijon Quetigny
On our way to south France we stopped for a night. Dogs are allowed. Hotel is very clean and located next to a cinema complex with several restaurants and bars. You get discount when you show your hotel card. Room was nice and breakfast was good.
Dear Frank K, Thank you for completing the survey regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are delighted to see that you enjoyed your stay. Strongly committed to customer satisfaction, we are delighted to know that the professionalism of our team has met your expectations. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. We hope you will come back and see us again soon. Yours sincerely, The Direction Best Western Dijon Quetigny
We stayed here on our way back from the south of France. We booked two rooms and they were really nice and clean and the beds were good as well. The service was really good and everyone spoke english. It has a small food court outside where you can choose different varieties of food. It is close to the motorway, so easy access. We can only recommend this hotel, what a nice surprise.
Dear Susanne, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Yours sincerely, La direction Best Western Dijon Quetigny
Excellent hotel for a stopover. Stayed with family on the way to Switzerland. Clean, modern, comfortable, well located relative to the motorway and a decent choice of places to eat nearby. Great breakfast too. Only gripe was the pull out bed for the kids which wasn't great but overall highly recommended.
Dear Sir, Thank you for taking the time to share your opinion following your stay in our establishment. We take note of your comment regarding our sofa beds and would like to inform you that we are currently looking for a better alternative. We look forward to welcoming you back soon, and wish you a pleasant day. Yours sincerely, The Management, Best Western Dijon Quetigny
We used this hotel as a stopover on our way home from Spain. After a long day of driving we arrived at the hotel which is conveniently located just outside Dijon next to a golf course, cinema and a couple of restaurants. This means that there is ample free parking close to the hotel. It's a Best Western so everything is professionally handled. The room is not very big but it had a comfortable big bed and a clean modern bathroom. Wifi was strong and fast. Downstairs there is a cosy lounge area/bar and a breakfast area. All in all a nice modern hotel perfect for a good night of rest.
Dear Tom, Thank you for taking the time to share your impressions regarding your stay at our hotel. I'm glad to read that you enjoyed it. Hoping to have the pleasure of welcoming you again on your next visit to Dijon. Best Regards Sandrine Blaas General Manager
I stay there every time I go to Dijon area, the place it's maybe not right in the center of Dijon but you can go there easily with 15 min droit bus; on the other hand the location is very nice, safe, full of restaurants, cinemas etc. the hotel is modern, comfortable, cleans very well managed. Reasonable price and rooms comfort. Breakfast could be improved.
Dear Customer, Thank you for taking the time to share your impressions of your stay at our hotel and thank you for your loyalty when you came to Dijon. Your comments are valuable to us in our quest for quality. See you soon. Best Regards Sandrine Blaas General Manager
Nice big rooms, very clean. A wide choice on breakfast satisfied our kids. Really comfortable stay and very polite staff. Hotel is next to many restaurants, so location was excellent for us on route to eurotunnel.
Dear Guest, Thank you for taking the time to share your impressions regarding your stay at our hotel. I am happy to read that it lived up to your expectations. Hoping to have the pleasure of welcoming you again on your next visit to Dijon. Best Regards Sandrine Blaas General Manager
The overal stay at this hotel was great. Very modern and clean hotel close to a tram station which takes you to the center in less than 15 mins. However, breakfast needs to be improved absolutely. Only very basic options available and also hotel has issues to reload the meal options (maybe the personnel is not enough during peak times)
Dear clients Thank you for taking the time to share your comments regarding your stay at our hotel. Your comments are invaluable to us in our search for quality. Rest assured that we will take the necessary corrective actions. Hoping to welcome you again during your next visit to Dijon. Regards Sandrine Blaas General Manager
We liked our stay! We stayed here one night on our way to the cote dazur. For that reason it was perfect. Clean rooms, restaurants in the area, supermarket.. and close to the highway. We would recommend it.
Dear Rosalina, Thank you for taking the time to share your comments regarding your stay with us on Tripadvisor. I am delighted to read that you enjoyed it. Hoping to welcome you during your next stop in Dijon. Regards Sandrine Blaas General Manager
Stayed one night in this hotel on route to the French Alps. It is situated not too far from the motorway about 6 hours (including stops) south of Calais. The hotel was a bit difficult to find (it's in a modern entertainment complex and a what3words address (///sensible.unwanted.shoebox) would have helped more than the postal address. However, once found, we thought the hotel was very good value for money. It is very modern and everything was clean and new. Staff were pleasant and helpful. The bedroom was on the small side, but quite adequate, well-equipped (usb points, kettle, large TV etc) and the bed was comfortable and the shower excellent (clean, spacious and ran at a steady easily adjusted temperature). LED lights on the switches and TV did shine all night. Breakfast was very good. The hotel also has secure car parking.
Dear Alistair, Thank you so much for sharing your experience during your stay with us. I am so glad to hear that you did enjoy spending time in our new and modern hotel. Hope to welcome you again. Yours faithfully. Clémence
Excellent very modern hotel with good facilities and helpful staff. It was hot when we stayed and the quiet air conditioning in the room was much appreciated. Ideal base to visit Dijon or stopover when travelling onwards to final destination.
Good overnight stop, not far from the motorways. It's nestled in an open-air entertainment mall but is difficult to spot as you drive by (a sign on the highway would help). Our room and bathroom were very clean and very smart. These are small rooms and with a fold out bed they are cramped. However, for an overnight stay you simply can't complain at such reasonable prices. The combined reception / bar / lounge area is welcoming, airy and funky. Breakfast was fine, for the price. The hotel doesn't have a restaurant but there is a choice of three or four eateries in the mall. There is a secure dedicated car park for the hotel. We had a good sleep, a filling breakfast and continued our road trip very satisfied.
Dear Guest, Starting the job, just thank you. Best Regards Sandrine Blaas General Manager
BW Quetigny, near Dijon, France. Saw room with breakfast at this hotel on Agoda. This edged the decision for me. Immediately prior to paying I took screenshot of booking ref and benefits, including breakfast etc. Proceeded to book and received the same, unique booking ref. On arrival BW front desk refused to honour the breakfast citing possible 'manipulation' of screenshot. A Bait and switch operation or shambolic customer service, not sure which but either way take care before booking at this establishment and expect no back up from Agoda despite having a clearly moral and legal right to receive what you paid for. Standard double was tiny with barely enough room to walk around the double bed. Bathroom was good size but with poor water pressure. BW Quetigny, near Dijon, France.
Dear Ian, New hotel manager, it's with attention that i look note of your coments, concerning your stay in ou hotel and thank you for taking the time to express them. I deeply regret that the service was not up to your expectations and ask you to accept our sincere apologies. Your comments are precious to us and are working basis in our search for quality. With Best Regards Sandrine Blaas General Manager
Nice modern hotel. The hotel is in a new building, modern fitting and clean. Room size for two people was just right with a spacious bathroom. Lobby and breakfast room also in a modern fitting and inviting. The people were very friendly and helpful.
Dear Guest Taking up a post, just thank you. With best Regards Sandrine Blaas General Manager
From the secure parking, things just went from good to great. Modern new building with facilities on the doorstep. Good receptionist, multi lingual, The hotel and our room were spotlessly clean. Big TV & plugs and usb charge point. The air conditioning and walk in shower became a real bonus. Restaurant's and nightlife on the doorstep.
Dear Guest Taking office, Just thank you Best Regards Sandrine Blaas General Manager
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