Best Western Hotel Pembroke Inn & Conference Centre,  Pembroke

4.0/5  - based on 354 guest reviews.
1 International Drive, K8A 6W5, Pembroke, Canada - See map
+1 613 735 0131 +1 613 735 0078

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> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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TripAdvisor Traveler Rating
based on 354 traveler reviews
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Enjoy convenient access to the Canadian Nuclear Laboratories and Garrison Petawawa Military Base while staying at this full service, fully renovated Pembroke, Ontario hotel. Welcome to the Best Western Pembroke Inn & Conference Centre where guests will receive top-notch customer service and unbeatable full service amenities, including a complimentary full breakfast. This award winning Pembroke Ontario hotel, that was completely renovated in 2015 was honored with 3. 5 stars by Canada Select and five keys by Green Key and is the place to stay whether traveling for business or for pleasure. Guests will enjoy interior corridors that are 100% non-smoking and offer well-appointed guest rooms featuring cable television and Wireless Internet access. After a long day guests can unwind in the hotel's indoor heated saltwater pool, hot tub, sauna or workout in the fully equipped fitness center. The hotel's Westwinds Restaurant makes dining convenient and is the perfect place to relax after a long day. Guests traveling on business will appreciate the variety of business services available including the comprehensive meeting and conference facilities that can comfortably accommodate up to 400 people. Located on Highway 17 and 41, the Best Western Pembroke Inn & Conference Centre is located close to all that Pembroke, Ontario has to offer. Spend the day exploring the natural beauty and rich history of Ottawa Valley. Get adventurous and go snowmobiling or whitewater rafting or visit Algonquin Provincial Park. This Pembroke hotel is host to a variety of guests attending local hockey tournaments. Traveling on business? Canadian Nuclear Laboratories and a variety of other local businesses and industry are located nearby. The Garrison Petawawa Military Base is also situated just 18 kilometers from the hotel making the Best Western Pembroke Inn & Conference Centre ideal lodging for conducting business or visiting family and friends.

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Room 1

Guest reviews


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based on 354 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
141
Verygood
 
126
Medium
 
48
Poor
 
22
Horrible
 
17
Business Business 94
Couples Couples 98
Family Family 96
Friends getaway Friends getaway 39
Solo travel Solo travel 16
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Pembroke Inn & Conference Centre,Pembroke
  • 4
    « Great service - nice rooms »

    Stayed for business - nice hotel, very good staff. Centrally located for me to visit clients. Didn't try the restaurant for breakfast, but will give it a shot next time. Fitness room seemed very well equipped.

    4
    « Great location for business in Petawawa or Pembroke »

    Good facility with ample parking, room selection, pool, and lounge/dining area. Staff at check-in and check-out were very friendly. Clean facility. Dinner food was good. Breakfast voucher included with room that provides a free or reduced breakfast price. Fair pricing for rooms and food and beverage. There was issues two of the three mornings with speed of service at breakfast with waits exceeding 45-60 minutes. Food service staff made the best of a ?chef' issue. Stayed several times before and this is definitely not the norm. There is a Irving Truck Stop across the road with excellent breakfast service. Overall a good facility and will stay again.

    4
    « Lovely place to rest while attending a Carefor fundraiser »

    The inn is just off Hwy 17 which makes it easy for travellers coming and going. Our room was well appointed and very comfortable. It had everything we needed for our stay enjoyable. Breakfast was included and we were pleasantly surprised to find we were to order off the menu rather than have a buffet. Staff at reception won't the friendliest but the restaurant staff made up for them.

    5
    « Family get together »

    Great hotel. Clean rooms and overall hotel . Staff are friendly and very accommodating to requests if any. Dining room has a new menu and some interesting wine choices. I use a wheel chair and their accessible rooms are TRULY accessible. The hotel has just added new automatic doors to side entrance which was needed.

    5
    « 2016to 2017 »

    Hello I had the pleasure of staying at the bw in Pembroke Ont.Last year and I was greeted with the up most respect and courtesy and that is why I gave them five star.I would recommend them to anyone I know thank you for the service.Yours truly Rudy

    5
    « Conference and training. »

    Great conference with great service. The rooms were ready upon arrival and the conference room was set to the exact requirements. The in conference room services for food and IT were as requested with amazing service and on time delivery. Freshness and display were perfect. Thanks

    4
    « Nice hotel »

    Clean, appearance is nice. Hotel is fairly new so everything looked nice. Bed was average, pillows a little lumpy. Only negative is strong chorline smell from pool in lobby. Breakfast was well cooked, got a voucher everyday for breakfast. Voucher breakfast menus was limited but you could add to it for a small cost

    5
    « Great service, great stay!! »

    Great service, everyone was very friendly and helpful. Room was clean and had extra little touches, like the decoratively folded towels in the bathroom. The pool was a little dated, but very enjoyable and it was saltwater, loved it. The location of the room was close to the pool, very convenient. Loved that we could see our vehicle from the room. Free breakfast was made to order and included coffee!! The price of the room was very reasonable compared to other hotels in the area!!

    5
    « Excellent service »

    Been here for over a month and have to say room are clean food verry good And rene the cook is pretty good at going out of menu for us since we eat here everynight. All the girls at restaurant all verry nice especialy Janet.

    5
    « Pembroke Best Western »

    Great location for business trip - I LOVED the comfortable bed, the quiet room, excellent staff, warm saltwater pool, great food at the restaurant (& gluten free)! I just stayed there 3 nights in a row, had been there before and would definitely goo again... Worth the extra cost for the amenities and convenience!

  • 1
    « Worst sleep ever ... »

    The kitchen in this hotel needs a new stove which has to be installed for noon. To get it done, the work has to start at 4 am. Lucky me - the assembly began in the hallway right behind my headboard - banging, thuds, yelling. Two calls to the front desk at 4am and 5 am did nothing. This was no surprise to the staff - could they not have placed me in a different room from the outset???? I need a nap!

    4
    « Pembroke favourite »

    A long time favourite in Pembroke. A good hearty breakfast is included in the Westwinds restaurant, or can be obtained with a small supplement for those with very large appetites. The restaurant wait staff are attentive. The rooms are clean and spacious. The tv can be a little frustrating but that is my only complaint. I generally don't used it but the fitness center is much better equipped than most hotel gyms.

    5
    « Great hotel but fabulous breakfast! »

    We stayed for a dinner function for my husband's job. Rooms are standard, bed was very comfortable...but the room included a six dollar voucher for breakfast which ended up being surprisingly fabulous! Best breakfast I have ever had in a hotel. Much better than the usual fake eggs and make your own toast that most hotels serve. Right off highway 17 so not far out of the way when you are traveling. All staff were very pleasant. Would definitely stay again if in the area.

    5
    « Great place to stay, Brandy Brown goes above and beyond to help us, Lisa Stansfield handles problems immediately »

    Chef Rene is great he goes out of his way to make special orders, Crystal- works front desk she's great very helpful, restaurant staff , Janet, Anastasia, Jesslina, Kali, Emily they strive to make sure you are happy

    5
    « Excellent Stay »

    We had an excellent Stay at the Best Western in Pembroke Ontario. We used our Best Western Rewards Points so the value was even greater. It doesn't matter what Best Western we stay at, the overall experience is great with the staff being extremely pleasant!

    4
    « Everything we were hoping for on New Year's Eve »

    Very clean, comfortable, very friendly staff We spend New Year's Eve there with a bunch of our friends and had a great time. We all had supper at their restaurant "Westwinds" and went downstairs were the band "Sidewinder" was playing. The food was very good and the price was reasonable. We went there last year also. Can't wait to book for next year. Hopefully the same band Will be playing.

    5
    « Best Breakfast Ever !! »

    Very satisfied with BW Pembrooke; when you travel 1350 km to go visit your family for Christmas you need a good place to sleep in between. My husband was very pleased with breakfast and said '' This is the best breakfast I've had in a hotel, much better than the usual Continental''.

    5
    « Family Christmas »

    My family met here for 2 nights to enjoy a family Christmas together. The kids enjoyed the pool while we got to relax. The staff were amazing and helped us have an incredible Christmas. We'll be back.

    4
    « Ran Away for a Night »

    With all the craziness of the Christmas season, hubby and I decided to run away from home for the night. We stayed at the Best Western Pembroke Inn & Conference Centre as it's not far from home but far enough! They are in the process of doing some renovations/construction at the front entrance. They have done a lot of work this past year and it's made a really nice difference. Our room was a standard room. We really liked the bar-type set up with the bar fridge and sink between the area where the beds were and the bathroom...nice touch! The bed was comfortable and there were lots of pillows. The room was quiet but we did have some challenges with getting the heat to come on. We called down to the front desk and they were very quick to send a Maintenance person up and after he fiddled with it for a little bit and then left to find out about moving us, the heat came on. We were impressed with how quickly they responded to our problem. We have a feeling that maybe this was a room that hadn't been used in a while because the clock radio was still set for the old time so we spent our visit thinking it was an hour later than it actually was *smiling* We went to the hotel restaurant, Westwinds, for dinner. We had no complaints about our meals, the food was well cooked but admittedly the presentation of the plates was pretty boring. We haven't been to Westwinds in quite some time and while we enjoyed the taste of our dinner, we don't think we would go back for a dinner out on the town. As I've already said, the food was good, it was just boring. We had breakfast at the Westwinds, it was included in our package. Breakfast was the same; it tasted good but the presentation was dulll. Yes, we used the indoor pool and hot tub and we were pleased with both. We also used the gym both days and we can't make enough positive comments about the gym. The staff were friendly and very helpful. The equipment was clean and well maintained. Would we go back to the Best Western...yes, we just might make other arrangements for dinner.

    5
    « Beautiful, clean hotel »

    Everything, especially the warm and welcoming staff was wonderful. Delicious breakfast and dinner. The hotel is beautifully decorated for Christmas. There is a 20 foot real tree in the gorgeous lobby. You don't see that every day! I will be back and I highly recommend this hotel.

  • 4
    « Nice rooms and nice to have the restaurant attached. »

    Our room was nice with a very modern bathroom. We arrived on a snowy day so it was nice not to have to leave the hotel to go out again for supper. The next morning we had breakfast in the same restaurant but had to wait a fair amount of time as there was only one person cooking and there were quite a few people in the dining room. The breakfast was excellent but it delayed our departure. Having the gas stations right across the street was also handy.

    5
    « Nice Little Hotel »

    Stayed here in October 2017, Very clean and nice hotel, restaurant is also great. location is perfect. and a husky gas station is across the street with a great breakfast. large parking lot and kitchenette rooms available, never made it to the pool

    3
    « Bathrooms »

    Toilets in bathrooms need to be change for more modern and bigger, They are too small and very uncomfortable. Fitness center good, need some upgrades. Nice new decoration in common areas. Convenient to have a restaurant in the Hotel.

    3
    « Girls weekend with my BFF »

    Motel was clean, nice rooms, great location. Staff was very nice but the restaurant was not very good. Pool was too busy, with guests and with classes from the community. I think they should get a new chef.

    4
    « Recent stay »

    Overall very happy with my stay, hot tub disappointing as poor jets and need to reset the switch after 5 minutes, not the usual 20 minutes in most hotels. Chemicals highly used in the hot tub so may cause respiratory reactions if someone is sensitive. Pool temperature was very pleasant. Pool area is off limits at least twice daily for water aerobics, kids were a little disappointed but survived.

    4
    « Best Western, Pembroke »

    It was comfortable and Best Western Pembroke had all the amenities we wanted. My daughter said the exercise room was super with more than just the basic exercise equipment. She was very happy with this. The pool was very nice, but the hot tub was broken. We liked the smorgasbord breakfast at the previous Peterborough Best Western we stayed at the night before. Overall other than the main entrance being renovated, which we could not go in and the breakfast being a bit of a let down from previous Best Western everything was clean and comfortable.

    5
    « BW stay in Pembroke »

    Everything is good here , I try to stay here every time i'm in Pembroke , the staff is friendly and love to help and that makes me feel at home . I would tell al of my friends to stay here because of al the amenities no need to leave to eat, swim or exercise it's all here Wow!

    5
    « Awesome!! »

    I had a one night stay at this hotel and this is my first time EVER writing a review. I just had to let everyone know what a great hotel this was! Right off the highway, clean and thr beds are super comfy! I was extremely impressed with the shower pressure and the size if it. The room itself was large and fit 4 people comfortable. For such a small town this hotel was by far the best average hotel I've stayed at. We will be back!

    5
    « Pembroke »

    Excellent service, beautiful and comfortable room with great breakfasts included. There is a bit of construction going on outside (Oct 2017) and it is elegant inside. Pembroke is a beautiful and friendly little city!

    5
    « One night stay. »

    Clean, modern, great location. Just far enough from the highway to get away from road noise, close enough for easy access. I called the hotel desk for a price, checked the website, and phoned the 1-800 number asking for the same thing: One night, senior's discount, two people, no pets. And I got three different prices. The best was the one offered from the front desk. So do some homework and save some money.

  • 5
    « Great stay »

    Had a lovely stay ... even though it was only one night we will definitely stay there again. Our room was very clean and comfortable. The only thing negative was that the room smelled very stale when we arrived. It would have been nicer if the room was fresher. We just cranked the fan and air conditioner on when we left the room and when we returned later that evening it was fine. Looking forward to staying there in the winter.

    3
    « Don't use Best Western points to book a room here »

    We booked at this location in late July 2017, over two months in advance. For this, we used 20,000 BW points to book the room and asked for one the third floor, but were put in a room on the first floor (where, of course, one hears more noise). We were told at the front desk that the hotel was fully booked for the night. Even though we had been regular customers there for the past eight years, apparently our business hasn't been important to them. Other BWs do give customers good rooms, even when they book on points. Therefore, we won't be returning to the BW-Pembroke and are warning others who are collecting points with BW to think twice before using them to book a room at this location.

    5
    « excellent motel »

    very nice motel, very clean and friendly staff, will stay there again when in the area, well worth every dollar for paid for my room, very quiet and well maintained. the breakfast buffet could have some improvement but it was ok

    4
    « Good stay, great staff »

    Stayed there last night and the room was a normal hotel room although I did have a fridge and microwave which was nice. Also a small bar sink which would have been good if there were two traveling. The check in and check out went smoothly The front desk stay were funny and friendly. The woman cleaning the room seemed chatty too. You get a voucher for breakfast in the restaurant and I found the breakfast and the setting very good. I just wished I had thought to eat there the night before. I tend not to think of hotel restaurants for supper but suspect it would have been good. Also the servers were positive and good as well. Overall a great experience and I started my day in a great mood after a good breakfast and good interaction with the staff.

    5
    « Amazing wedding venue, very friendly and helpful staff, great rooms! »

    Our wedding was held at the Best Western Pembroke in August 2017 and we could not be more pleased with the venue and all of the staff! Meghan helped us every step of the way and was very flexible and accommodating with all of our requests. She made the planning process so easy for us and the whole team did a great job on the day of! The food was delicious and they made sure all of our needs were met. Everyone went above and beyond so we didn't have to worry about a thing! Our 1-bedroom suite was clean and comfortable and all of our guests were very happy with their rooms and the service they received as well! I would highly recommend this venue for anyone hosting a special event. Thank you Best Western!!

    5
    « Great service! »

    Customer service, the room and breakfast was excellent. Due to unforeseen circomstances due to needing road side assistance, we had to find a hotel to stay overnight. She was so nice and accommodating. The bed was very comfortable and enjoyed a gread breakfast in the morning. Very nice, clean and friendly place. Highly recommend it.

    3
    « Good Hotel But Breakfast was poor quality for the cost »

    Hotel rooms were clean and comfortable and the staff was friendly. The restaurant on the other hand staff not as friendly and their was no breakfast buffet as we were told. The server told us that they need at least 150 guest to have a buffet? I then asked her how many gust stayed at the hotel last night she told us 148 me and my wife burst out laughing. Lol The server did not see the humor. We order our breakfast of the free section of the menu with our voucher no home fries come with the breakfast it's an extra $4 each. Breakfast arrives and are eggs are not the way we ordered and the bacon as no meat Fat Only. We ate what we could paid the difference and went across the street at THE BIG STOP truck stop to have a real breafast.

    4
    « Good value, very good accommodations »

    The Best Western Inn is convenient, with comfortable rooms. The air conditioning system is loud but I had no difficulty sleeping as the bed was comfortable. The hotel has been well-updated and the grounds are exceptional. The breakfast voucher makes breakfast free, but this may be a temporary offer.

    4
    « 3 night stay with my sister »

    We had a wonderful stay in Pembroke Being from the USA everyone was so helpful. Rooms were clean. We could keep our food in the refrigerator and microwave what we needed. The only thing we would do differently is not have our room by the pool. Kids screaming having fun until 10pm Starring very early in the morning. Always a smile and helpful,hand from staff. Breakfast was wonderful. Would stay again. Thank you

    4
    « Good place to stay »

    We recently spent 5 nights at the Best Western Hotel in Pembroke, Ontario. We had a cheerful greeting and the front desk staff were always very helpful. We had reserved a room with a tub in the bathroom but the room assigned to us only had a shower. The girl scurried around to change some other reservations and got us the last room available with a tub. Breakfast was included and was good. Our room had no outside view, we looked out to the pool and part of the front foyer so we had to keep our drapes pulled. I must say there was never a time that we were bothered by noise. The bed was comfortable and the bathroom was well equipped. This hotel is close to the highway so convenient for travellers. It is also across the road from an Irving gas station and Big Stop Restaurant. Not that convenient to the down town core but we didn't mind the short drive to attend the fiddle and step dancing contest.

  • 5
    « BW Pembroke »

    Nice hotel, well located just off the 17, comfortable clean rooms, available business services such as printing, fax, computer. Excellent food in restaurant. Parking with various access points to room locations.

    5
    « Manager - Toshont Power Products »

    Outstanding location. I had not been to this location for a few years. Was pleasently surprised when I checked in.. Rooms were fantastic. My coworkers agree with my statement. Staff over and above, Restaurant and Bar was top notch. Met with management to commend them on doing everything right. Thank you for your commitment to be on top of the list for a great location to stay. Anyone passing by and not checking this out will miss out on warm homestyle experience. Gilles Laporte

    5
    « great stay! »

    quiet area, easy to get around, 2 night comfortable stay, beds were AMAZING had a great sleep. small bathroom, pool was clean and fun to use, outside patio was nice and well kept. would stay here again :)

    5
    « Best Place to Stay! »

    Great location! We were in town getting our daughter settled into college. Friendly front desk, room was very spacious and clean! Included breakfast at the attached restaurant. Would definitely stay there again!

    5
    « Great Suite! »

    Booked the suite for my family of 4. Loved the separate bedroom, and the kids thought it was great to be able to sleep on the sofa bed in the 'living room'. Loved the table as well to play board games before bedtime!

    3
    « Average stay »

    We stayed here for a night while doing Ontario Highlands Motorcycle tour. It is an average hotel . It does require some updates for the rooms and outside appearance. When breakfast included it should not be restricted to have only some selections.

    5
    « Highly recommended »

    The rooms, restaurant, service and pool were all excellent. The pet fee was reasonable and the rooms allocated to pets were the same standard as the rest of the rooms in the hotel. The stay was quiet and very enjoyable. Everything is clean and well maintained I have stayed here many times in the past 20 years. The upgrade that was done recently is very nice. The beds are some of the most comfortable we have experienced in the US or Canada. The rooms are on the high end of the scale for the area. We had no problem with that because this hotel is such a pleasant place to stay.

    5
    « Fantastic Stay! »

    The service was excellent, the room was clean, the food was delicious, and the atmosphere was great! We had a small incident with a room service employee entering our room even though the "do not disturb" sign was on the door. The woman at the front desk resolved the issue immediately and offered us a discount on our bill. This will definitely be our go-to hotel for quick getaways!

    4
    « A Pleasant Surprise! »

    After 20 years, finally had an opportunity to return to the Best Western Pembroke Inn & Conference Centre - a most pleasant experience and surprise to return to. Very clean, wonderfully helpful staff, and a restorative stay, not to mention great value, very tasty meals at the in-house Westwinds Restaurant, a well equipped fitness facility and pool. A lovely respite after a 7 hour day on the road!

    4
    « Hotel »

    A nice clean and comfortable stay. Everything you require is on site and there is no need to leaves the area of the hotel. The restaurant serves up an eclectic array of acceptable menu items. i always enjoy the BW.

  • 3
    « Average room, isolated but great staff »

    This is a decent hotel, with average rooms. Nothing special, a typical Best Western really, with great staff. It is, however, really isolated. It is right on the outskirts of Pembroke (itself nothing special), and you share the location with a Holiday Inn Express and a petrol station. The complementary breakfast is very good.

    5
    « Great stay before entering Algonquin Park »

    Great hotel with plenty of space. Excellent stay for my family. Would certainly stay again when traveling into the area. Rooms were modern and clean. Pool was refreshing for the kids. The outside patio area was a great place to have dinner with plenty of space to move around.

    4
    « Great Hotel, Super Friendly Staff »

    This is a very nice clean hotel. The staff was also super great. They were smiling as we entered, and when we had to cancel our second night there was no problem doing this. The breakfast at the hotel was also great.

    5
    « Great Staff Great hotel »

    Hotel was very very clean staff was very helpful with the need of towels the West Winds Restaurant has amazing food. Would go back just for the food Great place to stay and shop 24/7 restaurant right across the street was handy cant wait to go back

    4
    « Very good stay »

    Planning to arrive around midnight on a road trip, phoned them and they kept the last room for us, although all hotels in the area were booked. The hotel is clean, up to date, excellent breakfast. Our room had a very comfortable murphy bed, as it is also used as a conference place. Prashanti at the front desk was very helpful.

    5
    « Absolutely amazing!!!! »

    What can I say other than we had the most amazing experience!! We were in a bind waiting for our house sale to go through and also having to deal with our loving dog being given a short time to live. The staff went above and beyond helping us and were so friendly!! And they gave us a top notch clean room and excellent food at the in hotel restaurant. I do not hesitate recommending this hotel to family and friends!! Our dog was even given the rock star treatment as well!! Thank you!!

    5
    « Love this Hotel! »

    I've been staying at this hotel for many years and it has never disappointed me. Always clean, fantastic staff and great food. Full size gym and indoor pool give this hotel the added touch. I travel for business, and I've stayed in all the hotels in Pembroke. By far, this hotel is the best in town.

    4
    « Wedding - very good experience »

    Stayed at the Pembroke BW for a family wedding on site. Ceremony on the grounds - lovely gazebo for ceremony. Would've been nicer to be a bit further from parking lot. Staff were so accommodating - great to have had the cocktails in the main area. Hall for dinner and reception, dance good size. Quality of food was great - amazing white wine sauce for the chicken. Desserts were great and midnight pizza was awesome!

    3
    « Good amenities, ok size rooms but terrible breakfast »

    There's free 24/7 pool table and a decent sized pool and hot tub that open till 10pm. The facilities are clean in general. The room is in decent size, no complains. BW is famous for it's breakfast buffet but mind you, at Pembroke location, is it NOT served in buffet style. Instead, a voucher is given upon check in. The wait for breakfast is long (20-25 mins) and I got a melted plastic wrap in my food. Not a good experience.

    5
    « Great place »

    The pool was clean and great to use. As was the hot tub. The staff goes beyond to make your stay a good one. The business center was useful and open late. The food at the restaurant was great and the suppertime special was tasty.

  • 5
    « Wonderful place »

    The restaurant manager went out of her way to help me and my service dog! A big thankyou to all restaurant staff. My breakfast was made to perfection . We were looked after very well. The rooms are quiet

    2
    « Disappointing »

    Hotel had a good rating, but that was not my experience. Air quality in room was very bad. My mother is elderly and does not like to be cold so I turned heat up to 25, but air was making me sick (nauseous) so I had to turn on the fan & leave it on all night, which was very noisy, and made the air just bearable. (People in room next to us, said their air was also bad, and fan noisy too.) Other things that they need to do to improve are: I was looking forward to a bath, but after getting my Mom & our luggage into room, discovered we only had a shower, but as I did not want to have to move her I did not ask for a change. However, I think check-in-clerks should ask if you want a tub or if shower only room is ok. With the lights turned off, we could not see the path to the bathroom, so I had to turn on the bathroom light, and leave the door open a little. Unfortunately, the only light in the bathroom, also turns on its fan, which was also very noisy. There should be a light in bathroom that does not turn that fan on. On my reservation I had asked for a room close to an elevator, so that my Mother would not have to walk very far. When we checked in, they switched us from the 2nd floor to the first, but room turned out to be more than ¾ down the hallway. With the advance warning, and with my credit card guaranteeing the room, I would have thought they could have saved a room that was closer to one of the entrances. We had supper in their restaurant. My burger was fine, but the batter on the fish and chips for my Mother was so dark brown, it was black in places. We pulled the fish out of the batter, but as my Mother was not eating it, I tasted it and found it very rubbery? just barely cooked in places. I told the waitress, and she said it was not undercooked, but they were experimenting with recipes as it was a new type of fish that was much firmer than cod. I think that was probably some malarkey, but if true, you would think they would work out the cooking method before serving it to customers.

    5
    « Great stay in Pembroke area »

    We stayed 2 nights in July whilst visiting family in CFB Petawawa and it was very comfortable. Rooms and hotel very clean and well appointed. Large free carpark. We loved the saltwater pool and hot-tub area. Free breakfast was a choice from the express menu at the attached restaurant eg. pancakes and fruit, eggs bacon and toast etc. More than ample but you could just add items if desired, such as the hash brown potatoes which my son loved. First morning the server could have been a bit more welcoming but the lady on the second morning was much more cheerful. Hotel staff were all very pleasant and helpful. Would recommend jf stayong in the area.

    3
    « nice »

    The best thing about this hotel is the staff. They were very nice and accommodating. The beds were great. Our problem was the hotel was very humid and full of fruit flies. Don't know if I would stay there again, unless those issues are resolved.

    5
    « Awesome place to stay »

    The staff was smiling all day, we did not see 1 staff member without a smile in 5 days we were there. Service was very good from everyone. We will definitely return, rooms were so beautiful lots of room to move mini fridge a microwave. the reception area is very very nice.

    5
    « ONLY THE BEST WILL DO! »

    We booked this hotel for it's proximity to the venue we were going to. What a surprise we got. This hotel was clean, modern & bright. The staff (mostly) were a delight to engage with and went above and beyond to help with any request we had. I have to say the rooms were a delight. They were big by hotel standards with a bed, couch, desk, fridge, microwave, sink, wet bar and more. The beds were extremely comfy and the pillows were perfect. The restaurant was extremely busy in the morning for breakfast but again the staff was friendly and cheerful. The food was good and the coffee hot. A PLEASANT SURPRISE! Way to go BW.

    5
    « What a great place to stay. »

    Here for a wedding on the 15th of July, 2017. Staff were exceptional. Food in the restaurant was very good. The breakfast that came with the room was a regular type of hot meal with some good choices - not the cold cereal and stale muffin that some places consider a breakfast. Rooms were modern, clean and had microwaves and refrigerators. Stayed two nights and would recommend this place in a heart beat.

    4
    « need good toilet paper »

    Great hotel However if you do not want an early wake up with kids in the pool at 7am, do not get a poolside room. The toilet paper was see through so be sure to bring your own. Seriously. Other then that great place.

    5
    « Excellent hotel and staff »

    Enjoyed our stay, staff was very friendly from the time we arrived, till we departed. Excellent clean facilities. Staff was friendly and efficient. Location was easy find. Breakfast voucher is awesome idea and great value. Breakfast was delish!

    5
    « Best Western Pembroke Inn »

    The hotel, the room and the staff were excellent!! This was my second stay at this location, within the last 12 months, each of my stays have been great and have exceeded all expectations. I'd recommend this hotel to anyone.

  • 5
    « Nice and Clean »

    Now if every hotel I stayed in was this clean - thank you Best Western of Pembroke! I was pleasantly welcomed by the employee at the front desk - check in and out were quick and nearly seamless. Very much welcomed and appreciated. My only negative feedback would be that the front entrance was not at parking lot level which made it somewhat cumbersome to enter the Hotel with a handful of luggage - automatic sliding doors would have also helped.

    5
    « Fabulous »

    5 star.. Treated with smiles from professionals. Brandy added that extra touch that made our day. The food was amazingly affordable. You gotta try the big burger. The name speakers for it self Best Western

    5
    « Great hotel and Restaurant »

    We stopped here before arriving home from our trip out west. We checked in just before it started to pour, so we were glad to have a restaurant there in the hotel. The girl at check-in was very nice and efficient. We had a king room on the top floor. It was very nice, clean and comfortable. The rooms have all been refurbished. It was a quiet sleep. It was Father's Day, so we were lucky they had roast beef for dinner in the restaurant. The Yorkshire pudding was super with that. Breakfast in the restaurant was very good and a break from the standard hotel breakfasts. I would definitely recommend this hotel if staying in Pembroke. It is also easy access from the 17 highway.

    5
    « Uke on tour »

    Great location in a pretty country side. Great hotel- clean, looked new, friendly staff, great bed and pillows, delicious meals. Great price, easy check in and out. I took my mom for an event... they were helpful with a main floor room.

    5
    « Renovated Rooms »

    Recently renovated and you can tell! Super cute rooms and at a fantastic price. It had a little island kitchen, minifridge and microwave. Was spacious. Patio door out to pool area. Really nice fitness centre & a spot to play pool to the side of the lobby.

    1
    « Dont stay there. May as well sleep in your car!! »

    My wife says - camp out or stay in your vehicle but don't stay at the BW in Pembroke. We had a below grade room - looking up at the parking lot. It was damp and smokey smelling. The sink in the bathroom was plugged, so we had to use the bar sink. The next room had guests partying and yelling obsenities to each other until 3AM. There was puke to be navigated in the morning with our luggage at the door to the parking lot. The restaurant couldn't even do a reasonable nachos dish. A little cheese would have been good. Then it took forever getting the bill. Server was fine - just not enough staff. We left at 4:30 in the morning just to get out of there. Our other BW stays on this trip were average, but I question why AMA would promote them in their travel guides. we will not stay at any BW's on our return trip.

    4
    « Comfortable Stay »

    My room was clean and the bed was very comfortable. The walls seemed fairly thin however. I could hear muffled conversations from the hallway when walking past doors, as well as when a shower was turned on in the room next door. Staff was friendly and accommodating most times. I had no issues while using their wifi and having access to the fitness centre was great.

    4
    « Nice & quiet room »

    After a 10 hour drive it's really nice to have a nice, clean room with a confortable bed. Chek-in was a breeze, the staff very pleasant. Check out was quick and breakfast was very good and fast. So I was back on the road for the next 8 hrs of my trip. I regularly travel to visit my kids and grand-kids and I will definitly make the Best Western in Pembroke On my sleepover stop.

    5
    « love the spot »

    The place has it all. Has a great pool, fitness center, restaurant and great rooms. I always come here when I am driving through, as the staff have always been genuinely friendly. It is also right off the main highway.

    5
    « Fitness & Food »

    Great fitness center - - it's actually operated as a gym with membership and classes offered to the locals, so it's correspondingly huge and well-equipped. Breakfast is by menu only. Advantages: much better food than your average tedious breakfast buffet. Disadvantages: can take a little more time. But it's worth it. Especially if you order the delicious corned beef hash or eggs benedict.

  • 4
    « Pleasant Pembroke BW »

    Nice hotel very pleasant staff. Room was well appointed and clean. I felt it was slightly overpriced for its location, which is well out of town and nothing around it but a gas station. That being said I would stay there again if passing through.

    4
    « Conference visit »

    I attended an industry conference at the Pembroke Best Western. When I arrived the reception staff was pleasant and very engaging. The room was clean and comfortable. Service in the restaurant was pleasant and the food was decent. The set-up for the conference was well done and the staff efficient in maintaining services during the event. I would like to bring my family to the Pembroke area for a visit and would recommend staying at this facility again.

    5
    « Best Western Pembroke »

    Our stay at the Best Western Pembroke was such a pleasant experience. The hotel is modern and the amenities were all great. We attended a large banquet at the hotel and the food was excellent. Great value.

    4
    « Clean »

    Very clean and quiet. Restaurant in house so you don't have to drive. Easy access from the highway for a overnight stay. Not far from town. Would recommend wheelchair access at front door with access button for your luggage.

    3
    « Almost perfect »

    The room was very nicely decorated, bed was comfy. Wet room shower :-( a big mess to use but appreciated the roll in capability. The air conditioner is TOO loud. Woke up every time it came on. :-( Tone that noise down, please.

    5
    « Lovely clean place to stay »

    Very kind friendly staff. Rooms very modern and clean. All amenities in this hotel beautiful pool and gym is available with classes. Restaurant in the hotel for convenience and breakfast part of the deal.

    5
    « I would like to LIVE here! »

    My husband brings his canoe group here every year - and they have always loved staying here. This is my first visit....and it is wonderful! Great rooms - all with granite counter kitchenettes, nice size, REALLY comfortable beds and terrific customer service. Pool with hot-tub and great work-out room. It is a 1st class RESORT and I would highly reccommend it to anyone staying in beautiful Pemroke. Laurie Cook - Sister of Cindy from TV's Polka Dot Door.

    5
    « Best Western Business Trip »

    new redone rooms and carpet, fridge, micro, king bed...its nice...lots of tv channels...about 2.5km out of downtown... free breakey tomorrow..seems like a good value..Holiday Inn Express across road, hence upgrade.. would stay again... go for sushi downtown..

    4
    « Business convenience »

    Quite pleased with the staff and overall experience. easy in and out process. Nice to have a restaurant on site. The hotel is starting to show it's age, as I have used it in the past few years, however it is still comfortable and clean and affordable.

    5
    « I always enjoy my visits here »

    I have stayed at this hotel many times, and I truly enjoy my visit every time. Room: Rooms are always clean, big and cozy! Hotel: The pool and hot tub is fantastic. People from pembroke do use the pool for aqua fitness so you are able to partake in that. Gym: Great! Lots of equipment and classes available. Restaurant: Breakfast is included and delicious. Even the lunches/ dinner is great. General location: Close to highway. Overall, I would highly recommend. I always enjoy coming back and staying here.

  • 4
    « Comfortable, quiet, spacious room »

    I stayed here in Feb/March for three nights. My room was a junior suite with plenty of sitting room with a pull out couch combination. Couch was great to sit on if you had a troubling back. A comfortable queen size bed. Proper adjustable desk chair. Bonus were table lamps that had electrical outlets in their base which is especially nice with bedside lamps for those using CPAP machines. Clean rooms, two bureaus in my room for all your clothes. Ample room in the closet to hang clothes too. Decent size washroom. Wet bar with under counter microwave and mini fridge. Small coffee maker, hair dryer, iron and ironing board. Black out curtains.

    4
    « Pleasant overnight stay »

    Friendly staff greeting upon arrival. Stayed here previously but rooms have been renovated since last time. Rooms were very clean and comfortable. We had poolside rooms and the family enjoyed their swim time. Breakfast was good - not your typical continental. The staff at the restaurant were most helpful and try to cater to your dietary needs. A very pleasant stay.

    5
    « Clean, comfortable and great service »

    Spent a night with my family right from check in we had superb service! The room was clean and comfortable! Special shout out to the maintenance gentleman that was checking the chemicals and cleaning he was awesome and so friendly! I was a bit concerned that we were going to have a horrible night since there was #1 a craft beer conference and #2 an extremely rowdy hockey team staying but who ever booked the rooms was a pro. We didn't hear a peep from anyone all night. I'm actually concerned my 1 year old son may have disturb our neighbours!

    4
    « Comfy bed, nice bathroom, pool, good food »

    Stayed for 1 night, bed was comfy, room was well provisioned, wifi worked well, restaurant was surprisingly good! Ham and Gouda grilled cheese :-) Great pick for a weekend or home base to explorer the area.

    3
    « Business Stop Over »

    There are not to many choices in this area for places to stay. This Best Western was located conveniently close to the main highway and was priced reasonably for the area that it is located. The check in and check out ladies were very accommodating with a smooth in and out service. Beds and pillows were comfortable. They have a restaurant on site that was nice to have.

    5
    « night stay »

    This was a work trip, it was a very good nights stay. Bed was comfortable and room was very clean, to bad I had to start early in the morning so I could not have the breakfast. Also close to the Hwy which is nice for us truck drivers

    4
    « Nice stay, Great Breakfast, Nice staff »

    This is a nice hotel, staff are friendly. Our room was a large, beds were comfortable and clean, no bathtub but lovely large shower, little bar area in the room which is nice to put your food items out on. We were there on a one night stay so we did not take in the pool or other amenities. the restaurant is lovely open and airy very comfortable. The breakfast that is complimentary with your room is not your traditional continental breakfast - it is Fresh made to order breakfast - you choose how you want your eggs sunny side up or over easy and when it gets to your table it is Fresh and not made from pre-packed, pre-cooked, warm in a microwave.. it is from a fresh cracked egg and bread and jams and butter and toast and bacon - Really it is the small things - and this small thing makes a big difference.

    4
    « Nice stay. »

    We returned to hotel this time after 2 yrs.Very clean and modern room. The counter with sink in room was nice. Room was clean and modern. Nice hot tub and pool. The restaurant on site is good and will diffenitely stay again. Price is a little expensive for off-season but was reduced a little for military discount.

    5
    « Very clean, recently renovated, breakfast was excellent. »

    This a very nice and clean hotel, the service was exellent, would definitely stay here again. The breakfast was very good, with a good choice and made for you, not the usual waffle machine and scrabble eggs or cold cereals.

    4
    « Comfortable and functional hotel »

    Good hotel as a stopover for anyone enroute somewhere. Clean, comfortable with modern decor. Large rooms with good self catering facilities & air con. Plenty of parking and a decent bar & restaurant if you want to eat in. They do a pretty reasonable breakfast as well. Didn't try out the pool or hot tub - but it looked a good size & well maintained.

  • 4
    « Great few days away. »

    Great clean updated rooms. Bar fridge in room. Nice indoor pool. Free parking. Free wifi. Nice restaurant on site. Good affordable breakfast in restaurant. Comfortable beds. Only downside was that there are no bathrooms in the pool area. Means you have to go to the lobby or back to your room if you or your kids need a bathroom break when poolside. Also could be more seating in pool area.

    5
    « Great place to stay! »

    We recently stayed 2 nights in Pembroke due to our daughter starting college there. The Best Western was recommended to us by her landlord. We weren't disappointed. Great location just off the highway and only a 5-10 min drive to the downtown core and the college. Room was a great size and had 2 queen size beds which were very comfortable. Excellent wi-fi. Great water pressure in the shower. Very clean and spacious hotel. We checked out the pool and fitness centre, but unfortunately didn't have time to use them. Pool table on the main level was a bonus. Breakfast was included and there was a nice selection of items to choose from on the menu. Nice grounds as well, including a gazebo and garden area which was home to a chipmunk that would come right up to us when we sat there. There's also an Irving big stop directly across the road so gassing up before you need to hit the road again wasn't a problem. We had hoped to eat supper there one night (a Friday night) but the line up was out the door, so the food there must be pretty decent. Check in and out was a breeze. All in all, very enjoyable experience and I would definitely recommend staying here.

    4
    « Good place »

    Right off the Highway, clean modern rooms with a small bar/efficiently counter. Bar fridge an microwave. Pool and hot tube. Both were working properly, something a lot of places can't say these days as they cut costs in the wrong spots! Good restaurant so you can stay put after a long day riding. Several Km out of Pembroke. Ample parking. Great for the Highlands trail loop ride.

    5
    « This is a Great Place to stay »

    Right from the start we were impressed with this lovely property. The staff at the front desk and on site restaurant were great. Everything was nice and new and fresh and clean. All amenities were working except the hot tub was down for cleaning Sunday afternoon. We never heard a peep from another room. I have already recommended this hotel to others

    4
    « Very quiet stay »

    The hotel is just a little out of town. Personal is very charming. Our room (129) was at the opposite of the lobby, it was very quiet & clean. Bed was really comfortable, it's been a long time that I've slept like this. There is a restaurant attached to the hotel, the Westwinds. The breakfast is served there and it is pretty good in general.

    5
    « Excellent motel »

    Arrived midnight without reservation on one of the busiest nights of the summer. What a wonderful reception given us: the desk clerk found the last room available for us. Thank you!! Excellent room at high Best Western standard. Hot breakfast was very good.

    4
    « Pleasant Experience »

    We stayed for two nights, going on a day trip to canoe paddle up the Barron Canyon, and also to visit family in the area. Check in easy and pleasant. Room just fine with good mattress. Good shower. Hotel was somewhat busy. Hard working staff at breakfast each morning. Breakfast good and reasonably priced.

    4
    « great location »

    Arrived without a reservation and was surprised they had a room available.The staff was very friendly and helpful,room was clean and large,very nice salt water pool,hot breakfast was included,very nice hotel which was updated in 2015.well stay here again,very central with the express way at your back door.

    3
    « Smoking in room »

    first room provided has strong smell of smoke. Hotel provided other room. Moving of bags inconvenient. Someone should be checking rooms before customers go inside. especially since the staff told me all rooms are non smoking. How did the cleaning staff miss this? Makes me wonder about rooms being cleaned.

    5
    « MBCC Homecoming 2016 »

    What a great hotel for a large group, the staff are terrific, the food was very good. We held our wrap up banquet in a small room off the dining room which was very comfortable. If you are looking for a base while exploring the valley, I would strongly suggest this hotel.

  • 5
    « As expected »

    Stayed for 1 night on a motorcycle trip. Hotel is close to highway but a fair distance from town. ...complicated somewhat by road construction. Great fitness center on site. Had breakfast on site. Beds were comfortable and hotel was quiet at night even though it was almost sold out.

    4
    « Great Hotel »

    Our stay at the Best Western was excellent, the rooms were large and clean and the front desk is very helpful. Also if you arrive late you can order pizza until 11:00pm. Also a great place to stay if you are going White Water Rafting with OWL

    3
    « Typical Best Western »

    Pretty standard, modern refresh throughout but still is an older hotel. Rooms were larger than today's standards, with small kitchenette. Air conditioning is very loud. You also hear a lot of hallway noise. Breakfast included. Would I stay here again if in Pembroke, likely not.

    2
    « Decibels damage loyalty and ruin sleep »

    Any room adjacent to the indoor pool or overlooking it will have a front row seat to sirens announcing wave action in the pool - every 15 minutes beginning at 0800 hrs. Even on Sunday and bank holidays. Either everyone into the pool or stay in another property. And don't be surprised when checking in to see $250.00CAD security deposit on your credit card (unique in >50 years of travel internationally). Unless you arrange for housekeeping to inspect your room with you present the morning of your departure you may have a surprise on your next credit card statement.

    4
    « Best Western Predictable »

    Another great Best Western property! My favorite hotel chain. Consistently great accommodations & Pembroke location delivers what I expect. I recommend it! If you are in Pembroke check it out. It is a great spot.

    4
    « This is a very nice Best Western for a smaller city »

    We spent 3 days in July 2016 at this hotel. As motorcycle riders we were touring some of the best roads in Ontario for motorbikes. Our first impression was excellent. Beautiful renovation, indoor pool and on site restaurant with bar. What could possibly go wrong? Well, the understaffing of the on site restaurant for one. unbearably slow but pleasant service. inconsistent presentations from the kitchen. Notably a late nigh chili that was so far removed from anything resembling such a thing in my experience I sent it back. I've given the hotel 4 stars because discounting the restaurant it deserves that. Such a shame, that what amounted to a bonus at this location was too frustrating. We did give them a second and a third chance, spoke up concerning our impressions. Good luck! Would I stay again? Sure. Would I eat there? Probably not.

    2
    « Not a great stay- Ice cold pool- no hot tub »

    Stayed one night in early July. Holiday Inn reservation online no longer has the option of requesting a top floor--- not sure why they changed this--- but it's a big issue for me which may very well prevent from booking with them again. We did not get a top floor after requesting upon check in--- although we had no issue with the lower floor this time...however the AC unit in the room cut in and out all night no matter how many times I adjusted settings which contributed to a poor night's sleep! Room was very clean and linen fresh. The pool was very COLD and there was no hot tub which was disappointing. Wi-Fi was poor--- mostly unresponsive and constantly dropping. Breakfast was good--- usual Holiday Inn fare and as usual the coffee was horrid! Would not stay here again. Too many problems and short comings for the high price.

    2
    « Disappointed »

    The decor is nice, and rooms well laid out!! Disappointed in our King Suite, we're not able to get the a/c heat balanced, and maintenance left for the night, made a loud noise for quite a while even after turning it off, so then we roasted all night until turning a/c on again, which then blasted until we turned it off. No "auto" cut out. Also, it's a nice view of the pool, but LOUD at 0700 (and I'm talking older ladies, not kids!) rooms echoed the noise right into the room... ?? Our kids room was also nicely laid out with nice furnishings, but the patio door was filthy!! Our son ordered a pepperoni pizza from the restaurant and it was not good at all. Poor taste and barely cooked. A lot of potential in this hotel, just a little more attention to details needed. Would we stay again? Probably not. Other decent options in town it looks like worth trying.

    4
    « Pembroke hotel »

    The hotel is an excellent value. It is extremely well appointed with wonderful upgrades in the recent renovations. The indoor pool is a bonus although could use better entrance steps. The fitness centre is a fully equipped gym with staff. The room was spacious and had nice touches like a small kitchen area with counter and sink along with the standard microwave, coffee maker and fridge. The bathroom is nice with a walk-in full size shower. The only concern is the onsite restaurant. Good food and cold local beer on tap, but woefully understaffed. That goes for breakfast and dinner all three days of our stay. A shame. A real breakfast is offered free with the room but the service level was appalling. and it was nice to have an onsite restaurant/bar but it was not worth the wait.

    4
    « Very comfortable stay »

    I stayed at this Best Western for 4 nights while on vacation in the area. My hotel room was very clean and comfortable, and the housekeeping service did a great job every morning. The grounds were well kept, and the restaurant staff was friendly and attentive even though they were constantly on the go in the morning. (I only had breakfast there.) BTW, hotel guests get a restaurant coupon every morning which entitles you to either a free breakfast buffet (if serving) or roughly $6.00 off a menu item. One small wish here: almost every breakfast item has bacon or ham involved. I had the veggie omelet two days in a row, then I broke down and had to ask for another dish with tomato instead of ham (which they happily did; I just don't like asking the kitchen for substitutions). I will also mention that I was given the accessibility room. Although I didn't need this feature, I did note that this bathroom has no tub or shower stall. Rather the entire room is tiled, with a draw curtain that separates the shower from the sink/toilet area. And the tiled floor has a gradual incline from the doorway. This all means that if you are traveling with someone in a wheelchair, they would be able to wheel right into the bathroom, draw the curtain and shower themselves sitting down (the controls are low and the showerhead is both adjustable and detachable). Also, there are firm grab bars in both the shower and toilet areas. I don't see a lot of reviews that discuss accessibility features, so thought I'd mention it here. The only issue with my room: I found the A/C unit woke me up every time it cycled on/off; I finally just shut it off altogether at night. That worked for this particular weather (low 20's in the evening), but it would be difficult to do that if it was the middle of winter. Also, the rear guest access door to the building had a shaky push-bar (the holding screws were coming out); a potential security hazard. But all in all, if I was staying in the area again, this place would definitely be on my short list. You can use Air Miles to stay here (which I did), and it's right off the TransCanada Hwy 17 (which I could NOT hear from my room).

  • 2
    « Decent hotel »

    After reading some reviews on Tripadvisor, I expected more of this hotel. The staff is kind and helpfull. Rooms are big enough, but the towels were dirty. In the evening we ate at the hotel. I can say, it was very good! Especially the ribs. However the breakfast-buffet was not so good. You get only one drink and for a refill of orange juice, you get an additional charge.

    5
    « amazing!!!! »

    we had a monthly membership for the pool at the best western in pembroke. i have a small daughter. the staff where very helpful and polite. it is very clean and a really wonderful spot to go to. the hours where nice and flexible. and its salt water!! way better for you. all in all we will be going back. the other i appreciated was that the staff where never sitting around doing nothing. they work!!! job well done folks. thank you for making our swim time such a great time.

    4
    « Good Beds »

    I always look for a hotel with good workout facilities and this has a very nice large weight room and aerobic machines. Also a smaller sized indoor pool and hot tub. Basic breakfast is included. For instance 2 eggs (any style), bacon toast and coffee are included. Rooms are comfortable with mini fridge and microwave. Access to a kettle at front desk is possible. Overall a great little hotel. Its close to highway so if one is looking for transit point this would be your first choice.

    4
    « Family of 5 »

    Loved this spot, as a family of 5 two adults 3 small kids age 8 and two 5 yr olds Pros.. the room was great staff very on the ball and friendly.. swimming pool was awesome gave kids something to do besides watch tv ask for any extras pillows blankets towels you get it fast.. the queen sized bed was awesome an comfortable.. room was clean as well as everywhere else we will be returning in the future... Cons... the pull out couch needs to be bigger (not a double) looked more like a single and maybe new mattress not that comfortable the compilmentary breakfast wasent that good and i returned my kids sour chocolate milk to the waitress she didnt return to get them another drink ?? All in all good stay clean, and friendly staff and i don't get out much to rate alot of places but i do work at a resort myself we will definitely stay here again

    4
    « No problems »

    Stayed here on for a night on our way to Ottawa. Hotel was fine, room was okay, bar area was well used by residents and locals alike and food was acceptable for the price paid. Breakfast was included in the rate and was good.A good stopping over point.

    5
    « Excellent on All Counts »

    We stayed here back in November 2014, and although at that time our room was starting to look tired and the restaurant was temporarily set up in the lobby, we still thoroughly enjoyed our stay, but knew that we'd have to return to check out the new digs. It's absolutely fabulous. Our room was spacious, modern, spotless and comfortable. I don't know why this hotel isn't rated as a BW +. The attached restaurant has delicious food at a very reasonable price, and a complimentary full breakfast is included in the room price. And to top it all off, we cashed in our Best Western Rewards points to cover the entire cost of the room. Life doesn't get much better than this.

    4
    « Great hotel »

    Great hotel in Pembroke. Nice staff. Accommodating. Clean rooms. Comfy bed. Nice breakfast in restaurant - better than the continental options in other hotels. Shower pressure was great. I would definitely stay again and recommend it if you are looking for a hotel in Pembroke.

    5
    « Very clean and friendly staff »

    This hotel has recently been upgraded. The beds are very comfortable and the staff are the BEST! There is a restaurant on the premises, which is very convenient. I travel to Pembroke often on business, and I would not stay anywhere else.

    4
    « Very accommodating »

    Stayed two nights with my wife and 1 year old while I was working in the area. Guest services was helpful and made sure we had a room with a crib and a tub for the kid. Room was I have come to expect from Best Western. Updated, clean, comfortable. Hotel has a big indoor salt water pool. Be warned though! If you have a room that faces the lobby or pool you will hear EVERYTHING through your sliding balcony door. You will have a lovely view of either the pool or lobby, no outside windows. So ask for a room on the back side of hotel if you want some quiet and a glance at the great outdoors. Hotel also has an awesome fitness Center.

    5
    « Second Visit - Still as Good »

    Another comfortable stay with the room being clean and spacious room with the added bonus of a kitchen area with microwave. Plenty of parking around the hotel. Restaurant inside the hotel offer breakfast using a BW voucher. It convenient to get to the east side of Algonquin Park. (about 40 minutes drive) where I saw beaver on a pond. Magic

  • 4
    « Good hotel great breakfast »

    For some reason hotels in Pembroke are more expensive than bigger cities, but at least the Pembroke Best Western provides good value. The rooms are nice and the pool is full size and a great temperature. The hot tub barely works. The breakfast choices are excellent, with your voucher enabling you to order a variety of items.

    4
    « Nice place - noisy pool area »

    Enjoyed our stay at this hotel, but was surprised at the noise from the pool area in the morning. We had to leave early, so it wasn't too inconvenient for us, but if you plan to sleep in, ask for a room away from the pool.

    5
    « Excellent Hotel »

    We were extremely pleased with this hotel. It was beautiful inside and out. Everything was well cared for. It was convenient and easy to find. My son and I stayed there to attend a hockey try-out. The room was clean and comfortable. We had breakfast at the restaurant twice and the food was great. We did not have time to use the fitness center or the pool but both appeared clean and popular among guests.

    2
    « Beautiful Pool area, wonderful restaurant staff poor priorities. Poor food quality. »

    2 Adults, 2 Kids, one night in a queen suite. Mixed feelings on returning, probably won't considering the options in Pembroke. Pros - Beautiful pool area, nice mattresses, renovated rooms looked nice. Cons - renovations seemed to only be aesthetic, old room entry card readers worked 50% of the time, absolutely 0 pressure in showers and the water temperature fluctuates as if someone is flushing a toilet elsewhere. Old, incredibly loud furnace/fan unit right beside the bed. When we arrived, on a Saturday, at check-in time, we were greeted outside the main entrance and asked to enter through the "restaurant" entrance and wait as there was a wedding ceremony in the entrance.....I kid you not, not a reception, the actual ceremony, in the entrance. So my wife and I gathered our two young kids (8 and 2) with the luggage and entered into a narrow, low ceiling hall were the restaurant washrooms were and had to wait for about 5-10 minutes while the reception went to get us our key's and room info. The pool entrance is also off the main entrance/reception area and of course the kids wanted to go swimming. It was very awkward to say the least, walking through the back of a wedding ceremony in bath ropes and bathing suits while trying to keep two excited kids quiet. To top it off, later, as we went down to see the entrance area (as it is large and very nice), with the kids, the wedding party was still there doing photos, again awkward and intrusive feelings as our kids wanted to see the fireplace and sit on the couches, you know, be excited kids. The restaurant had very friendly staff but the quality of food left a lot to be desired, especially considering the cost. Eggs benedict and a Spanish omelette were ordered, the eggs were served with the yolks completely cooked through and the omelette had the frozen sausage you would find at McDonalds as their "spicy sausage", not real sausage. For a $14 omelette I expect real food. The pool area was the only saving grace to the hotel, tons of sunlight in the morning and afternoon and not over salted. In the end, if you are going here, check to make sure a wedding is not happening in the entrance area on your check in day and I would recommend going across the street to the truck stop for food.

    4
    « Great family hotel »

    We go at least twice a year with our granddaughter. She loves the pool and the restaurant. It has been renovated and we love it! Great friendly staff and Pembroke has a lot of amenities. It is relaxing to sit at the fire in the lobby area!

    5
    « Snowmobile Getaway »

    We ended up staying 3 nights and choose Best Western over other local hotels due to the outstanding service we received the first night. The modernization were nice. Rooms were excellent. The Restaurant was excellent with great staff. Thank you for making my unexpected extended stay great.

    3
    « Not recommended so far »

    We stayed on the pool side and i wouldn't recommend a room on that side of the hotel, it may be better on the other side but will have to try, maybe, next time i'm in the area. This hotel has been completely renovated but nothing was done for the noise level on the pool side except that the beds are more comfortable.

    5
    « Valentines Day Getaway »

    My husband and I stayed here for two nights and were absolutely blown away. The rooms were clean and spacious. The beds were SO comfortable and the amount of amenities the hotel had was ridiculous (in the best way possible)! There was a hot tub, a salt water pool, saunas, a billiards table, a sizable gym with quality workout equipment. PLUS there was an absolutely delicious complimentary hot breakfast buffet! The hotel lobby was so beautiful that we hung out by the fireplace for hours. It was a wonderful treat for us and we'll be coming back every year for a Valentines Day excursion. Highly recommend!!

    3
    « Great room with the world's noisiest heaters »

    Best Western have a reputation for great rooms and the Pembroke Best Western is included. The rooms were spacious with small kitchenettes that made the stay very comfortable. Until Sorry to report that the Best Western Pembroke Inn has arguable the world's noisiest heaters. Couple that with the world's noisiest bathroom fans (attached to the light so use was unavoidable) the experience was similar to resting inside a Jumbo Jet engine. So the evaluation is : the rooms are great, but not conducive for sleep.

    4
    « Service »

    I went to Pembroke to attend a Memorial for my Grandmother. The hotel even though it was having some renovations done was clean, warm, and inviting. However the reason that I felt like sending in a review was the because of the restaurant staff. They were excellent to say the least. Over the two days we were there Janet had taken great care of us. She was patient, attentive, and funny which was very much appreciated by our whole family. I would recommend staying there to family and friends.

  • 5
    « The Best Stay Ever »

    Convenience of being right off of hwy 17. Our family met here and we all enjoyed the salt water pool, the hot tub and the newly renovated lobby, beautiful. The room now have a wet bar, so convenient for all. The staff of the hotel and the restaurant were very pleasant and accommodating. We will definitely be back

    4
    « Repeat »

    Had stayed here during renovations without any problems. Renos now complete. Remains a viable good quality stop. Abundance of hockey teams brings with it the associated ambiance, not an issue with the hotel per se. Westwinds provided the expect high quality food and service.

    3
    « Good for A Short Stay »

    It is all right, clean and with a pretty good restaurant on site, however, the lower level rooms smell kind of moldy. Since window do not open at all... it does become unpleasant after a few days. The great feature of this place though is its staff. Everybody is so friendly and helpful that it almost makes up for any other shortcomings. Otherwise... there is not much choice in the area and this hotel is kind of far from everything. When stepping out one feels like being dropped in the middle of a huge soccer field. However, if in need for a decent place to stay, breakfast is included and across the highway there is an excellent Irving truck stop offering even better lunch options.

    5
    « Best Western Pembroke is the Place to Stay! »

    Stayed at this hotel for business. Hotel staff were helpful. New updates to hotel lobby and rooms. Beds/sheets were very clean and comfortable (this is the most important thing in my opinion when staying at a hotel). Rooms were clean and nice. Food at the Westwinds was good (service was a little on the slower side because it was busy, but that would be my only critique). Express Check-Out was easy. I would definitely recommend this spot and would stay here again.

    5
    « Perfect Venue »

    This recently renovated hotel with a conference centre and restaurant provided the perfect venue for an afternoon party of 70, a very satisfactory evening dining experience and a comfortable overnight stay. The lobby area is particularly appealing with it's lineal gas fireplace against a wall of grey ledge stone. This large areas boasts a pool table as well as other amenities.

    3
    « Best in town but »

    Stayed here during a scheduled power outage. Desk clerk never told us Windows could not open so basically claustrophobic for 4 hours. No backup generator working. Ordered cocktails at dinner but waitress said we only have beer and wine. Next morning we breakfasted in a different room and they had a full bar. Weird. Beds decent, clean, food average. Breakfast buffet was quite good.

    5
    « A great getaway spot for business or pleasure! »

    The newly renovated hotel is a great spot, whether travelling solo for business or with the family. The rooms I have stayed in are clean, modern and very comfortable. The newly redesigned lobby is welcoming and warm. The pool is warm and large, providing a great distraction after a busy day. Staff at the hotel are amazing and friendly. The onsite restaurant provides a wide variety of great meals and the attached fitness facility is second to none.

    5
    « Fantastic!!! »

    It was one of the most amazing hotel I have ever stayed in . Very large room with all the facilities you need. Very nice restaurant. The food was excellent and all the staff were very nice, friendly and helpful. The only drawback is the distance to town, but I think in Canada all distances are longer than in Europe.

    5
    « Wonderful, quiet stay! »

    This was such a wonderful experience. Stayed here with our parents as our son was getting married in Pembroke. Incredibly quiet and clean rooms. Beautiful lobby to relax in. Staff was very accommodating. Delicious breakfast included. Pool looked inviting although not enough time for a swim.

    4
    « Great Hotel »

    It's a home away from home. Staff are very nice and friendly, the fitness room is superb. I forgot an item in the room and did not find it out until I was back home, I called the reception, they checked and found my item - I was able to get it back.

  • 1
    « Room placement »

    Placed a person with mobility issues on the basement floor at the far end of the hallway. No Elevator, no ice machine. Had to travel down steps to get to the floor and walk a long hallway. Had to go up 2 flights of stairs to use the pool, get ice. Only one way out in case of a fire or emergency and it involved stairs.

    5
    « "One of the Best" Best Western hotels »

    This was a very comfortable stay with the room being spacious, clean and spacious room. Plenty of parking around the hotel. No the usual buffet breakfast it was a very delicious breakfast from the restaurant inside the hotel which I enjoyed. The hotel is convenient for the highway as its out of town but if you want to go into Pembroke is was quite a way. To be honest I couldnt see much reason to go to Pembroke!! I stayed here as it was convenient for the East gate of Algonquin Park. (about 40 minutes drive)

    5
    « Modern, clean hotel with great staff »

    This was my second stay here. I have nothing but positive things to say :) Front desk staff were extremely efficient and friendly. Room was bright, spacious, modern and clean. Keep up the good work BW!

    2
    « hotelpoor »

    we stayed at the hotel and we were not very pleased with our room which had a musty mold smell . unfortunately I became ill that night and although it may not been connected I still felt bad. We stayed in the lower area of the hotel and it was very inconvenient to get to other areas within the resort . Would not recommend this resort again

    5
    « Genial staff, convenient room, nice looking inn »

    My wife and I just enjoyed one night at the Pembroke Inn, but if we ever pass through the area again, I would definitely book a return stay. The first thing I noticed when we entered the lobby was how spacious and well appointed it was with a pool table at one end. The second thing that struck me was the friendliness of the desk staff. We came in contact with three employees during our time there, and they all helped us with smiles on their faces. The room was clean and roomy. The sliding door did not have a view of the outside, but instead opened to the anterior of the pool area. At first I thought that it might be noisy, but there were enough doors to the pool to shut out the sounds of bathers. As far as the location of the Pembroke Inn, I liked the fact that it was relatively isolated with not much of anything nearby, except a convenient gas station which enabled me to fill the tank before resuming our trip in the morning. The complimentary breakfast was more elaborate than some--a kind of limited buffet, but the fact that it took place in their restaurant made the ambience a little better than many hotels that designate a stagnant little room off from the lobby for their continental breakfasts. My wife and I also had dinner in the hotel's restaurant the night before and what we ordered was quite good. Overall, except for the usual hotel standard of a relatively noisy AC unit, our stay was quite enjoyable.

    4
    « Nice Hotel on the edge of town »

    Stopped here for one night during a fly drive holiday. Ideal location on the edge of town & real easy to find. Plenty of parking & it's free Hotel is very modern, has it own dining facilities & fitness suite, which included a pool & hot tub which we made use of, all free of charge. We ate in the Westwinds restaurant & prices were not expensive, 2 meals & 3 drinks came to about $60 including taxes, if you don't fancy eating in the restaurant there was plenty of other places nearby, including a highly rated truck stop just across the road. The room was very good, had its own mini kitchen, including fridge, microwave & coffee maker and free high speed wi fi. Staff were very helpful

    5
    « Great stay! »

    Convenient to highway, not far into town. The room was nicely renovated and was absolutely spotless! I am soooo paranoid about bed bugs so I tore the mattress and bedding apart, it all seemed brand new, not a spec of anything on any of it! New furniture in room, lovely countertop in kitchenette and washroom. Nice touches in the room, including a mini fridge. Breakfast was included and was great, lots of choices and everything tasted great. Service was fine, no complaints. Amenities at the hotel looked clean (pool), although I didn't use it. Really appreciate that there was no fee for parking as there is at Best Western in Niagara Falls. Room was very quiet, no rowdy guests as I have encountered at so many places before; we had a wonderful sleep. Investments in recent renovations were very smart! I wish the fireplace in the lobby was on as it would have been very cozy but I know it's a bit early in the season for that. Pembroke is a lovely quaint small city, my first time there. Great distance from Algonquin Park, was worth the drive from the Niagara Region.

 

Getting to the hotel ...

All directions
·From: The north. Follow TransCanada Highway 17 east to Highway 41 in Pembroke. Turn left onto Highway 41 then left to the entrance of the Best Western Pembroke Inn & Conference Centre. ·From: The south. Follow TransCanada Highway 17 west to Highway 41 in Pembroke. Turn right onto Highway 41, then left to the entrance of the Best Western Pembroke Inn & Conference Centre. ·From: The west. Follow Highway 60 to Highway 41, go north on Highway 41 to TransCanada Highway 17. Cross over TransCanada Highway 17 and take first left to the entrance of the Best Western Pembroke Inn & Conference Centre.