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Best Western Hotel Pembroke Inn & Conference Centre, Pembroke

4.0/5  - basé sur 385 notations.
1 International Drive, K8A 6W5, Pembroke, Canada - visualizzare mappa
Best Western Pembroke Inn & Conference Centre - Facciata dell'albergo Il Best Western Pembroke Inn & Conference Centre è situato nel centro di Pembroke. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Soggiorna in questo hotel a servizio completo e interamente ristrutturato di Pembroke, Ontario, e approfitta del comodo accesso alla Canadian Nuclear Laboratories e alla base militare Garrison di Petawawa. Benvenuto al Best Western® Pembroke Inn & Conference Centre, che offre ai propri ospiti un servizio clienti eccellente e confort imbattibili, tra cui una colazione completa e gratuita. Questo hotel pluripremiato di Pembroke, Ontario, ha ricevuto una valutazione di 3,5 stelle da Canada Select e di cinque chiavi da Green Key: è il posto perfetto in cui soggiornare durante un viaggio d'affari o di piacere. Gli ospiti avranno a disposizione corridoi interni completamente non fumatori e camere arredate con gusto, dotate di televisione via cavo/satellite e accesso wireless a Internet. Dopo una lunga giornata, potrai rilassarti nella piscina riscaldata al coperto con acqua salata, nell'idromassaggio, nella sauna o allenarti nel centro fitness completamente attrezzato dell'hotel. Il Westwinds Restaurant offre la comoda possibilità di cenare all'interno dell'hotel ed è il luogo perfetto per rilassarsi dopo una lunga giornata. Gli ospiti che viaggiano per affari apprezzeranno la varietà di servizi business, tra cui ottime strutture per meeting e conferenze in grado di ospitare comodamente fino a 400 persone. Situato sulle autostrade 17 e 41, il Best Western Pembroke Inn & Conference Centre è vicino a tutto ciò che Pembroke, Ontario, ha da offrire. Trascorri la giornata esplorando le bellezze naturali e la ricca storia della Ottawa Valley. Se ami l'avventura, scegli le escursioni in motoslitta o il rafting su rapide, oppure visita l'Algonquin Provincial Park. Questo hotel di Pembroke viene scelto da molti ospiti che assistono aitornei di hockey locali. Viaggi per affari? La Canadian Nuclear Laboratories e una serie di altre aziende e industrie locali sono situate nelle vicinanze dell'hotel. La base militare Garrison di Petawawa è situata a soli 18 chilometri dall'hotel. Il Best Western Pembroke Inn & Conference Centre è il luogo ideale dove alloggiare per affari o per visitare famiglia e amici.

Best Western

Hotel Pembroke Inn & Conference Centre

LABEL_ITINERAIRE

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i vantaggi dell'hotel

  • Ristorante
    Ristorante
  • Piscina riscaldata
    Piscina riscaldata
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Sicuro
    Sicuro
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Certificate of Excellence 2018
Basato sul parere di 388 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
157
Molto buono
137
Nella media
52
Scarso
23
Pessimo
20
CONSULTARE I PARERI SU
Affari Affari
109
Business Business
64
Da solo Da solo
17
Di coppia Di coppia
55
In coppia In coppia
109
In famiglia In famiglia
102
Viaggio con amici Viaggio con amici
40
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Business Friendly"

5
14/12/2018

The Best Western Pembroke is a great hotel with all the amenities need to support the business traveler in one place. It has conference center, individual meeting rooms, full gym, pool and excellent restaurant/bar. It is the perfect place for networking, negotiating, presenting, or otherwise supporting your clients needs. It is located on the "Trans-Canada Highway" that allows quick access to all local businesses. The staff is friendly and attentive to the your needs. I travel 80% of my time for business and this hotel is the best choice for doing business in the area.

"Not kid friendly"

4
13/12/2018

Con- The microwave was on an eye level with our 2 year old great granddaughter. And it was very easy for her to move around. The wall-mounted heater/ac unit was old and very noisy. Pro- the desk staff, both Wednesday night and Thursday morning Dec. 12-13 were extremely helpful and friendly.

"Business Trip"

4
11/12/2018

The Best Western Pembroke is a very nice hotel with a full gym and nice pool. The Westwinds restaurant is staffed by some wonderful staff as is the hotel. I have been here a few times when traveling for business to CFB Petawawa and I will not hesitate to do so again.

MeghanJ403, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Peter W, Thank you for taking the time to provide such a great review of our hotel. We offer some excellent amenities for our guests and very much enjoying hearing they had the chance to use them. We also have a team of dedicated staff, who clearly enjoy their jobs and interacting with our guests. I will be sure to pass along your review to all our departments. Thank you again, and we hope to see you when you are next in the area for business. Meghan James

"Silver Stick Partner"

5
11/12/2018

We recently attended a hockey tournament for our bantam player and the team booked the Best Western. I was so impressed with how smooth everything went; from check-in, breakfast (great hot buffet), rooms (larger than most) our stay, the relaxing lobby, and check-out! I understand they have been doing this for sometime and it really shows! I would stay at this hotel again and again. We recently got a puppy and for $20 she was able to join us. She even got a gift bag with dog treats, a blanket and scoop bags. What a nice touch. Everyone we dealt with were so amazingly accommodating and always with a smile - and sometimes that's hard with 14yr old busy, loud, boys! Kudos Best Western!

MeghanJ403, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear LuvVactns, Thank you! Your review perfectly depicts our mission to exceed our guests expectations, especially our hockey families. We have been hosting hockey groups for many years, and we very much enjoy having them stay with us. Their energy and passions is a great addition to our hotel. We also LOVE having your furry friends joining you during your stay. We are so glad to hear you had a wonderful time with us, and we hope that your team played well during the tournament. Hopefully we will see you again at next year Silver Stick tournament, or maybe before that! Pembroke is a great place to visit in the summer. Thank you again for your kind words, Meghan James

"Poor management"

1
24/11/2018

Stayed here two years in a row and hopefully will not be back anytime in the future. First stay was this time last year and we were told that the hotel had a strict no smoking policy... well we checked into our room and there was an overwhelming smell of smoke. We went to the front desk to let them know and they said because everyone had not checked in yet they could not move us. We had to have all of the bedding, the linens and even the shower curtain changed as they all smelled of smoke. We complained on several occasions and the only option we were given was to have them bring in an industrial machine to clean the air. They did this during the day while we were out. Upon our return the smell of smoke was masked by the strong smell of some type of cleaner. Again we complained and nothing was done. When I returned home I left two messages and sent emails to the manger without a single reply. This trip when we checked in we noticed that the hallways were filthy as were the carpets in our room. Last year we were given coupons to have a nice breakfast in the hotel restaurant but not this year, our team had to eat in the lobby and have a cold buffet while we watch other guest be give their vouchers for the nice restaurant. We are paying guests too but I guess we don't count. I would not recommend this hotel for your Pembroke stay!!!!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Brooklingal, Thank you for taking the time to write of your concerns with your recent stay. We do investigate all feedback in an effort to learn from every guest experience. We are very concerned when we receive a review of this nature, and spend considerable time determining what should have been done to resolve a guests issues, based on the information provided at the time of the reservation, and during the stay. Best Western Pembroke Inn is a fully non smoking hotel. Every guest is informed of this, and every effort is made to assure smoking does not happen in our rooms. There are however occasions that a guest chooses to ignore our rules. While we do monitor the halls, the odd time we do not catch these guests during their stay. When evidence of smoking in a room is found after checkout, in most cases we will simply put the room out of service until the smell is eliminated. The weekend that you stayed with us, this was not an option. The hotel was full with hockey teams, and this room had to be kept in inventory. I do apologize that even after a thorough cleaning and air purification process, the smell was still apparent. This is not the norm for any non smoking hotel and I hope those considering smoking in our rooms read your review and reconsider. The dirt on the carpets in the corridors was simply based on snow, salt and sand in our parking lot due to heavy snow & the number of people coming and going from the building. During a hockey tournament weekend there are approximately double the number of guests in our hotel with 3 to 4 in every room. We have 2 full time employees strictly to keep the common areas clean. This includes mopping the lobby twice daily and vacuuming corridors twice per day and as needed. It is very difficult to keep up during tournament weekends. I have confirmed that there were times throughout the weekend that we couldn't keep up and the carpets did show that traffic. As far as dirty carpets in your room, our supervisors inspect every room prior to turning it over for occupancy. I am very concerned about this observations and ask that you provide details of whether this was upon arrival or during your stay that the carpet was left this way, whether you reported it, and to who. I will follow up with those involved. Regarding the buffet breakfast, this is again due to the large number of hockey tournament families. We do normally have a full service, sit down breakfast menu, however the restaurant can not effectively produce made to order breakfasts in a short period of time for 200 guests. We have tried, but we end up with frustrated guests having to wait and potentially being late for games and activities. We only offer the buffet to large groups, with the intent that it be a better breakfast experience. We do offer all the items required by Best Western at the many properties that only have a buffet, including hot and cold items. I do want to thank all tournament participants for choosing our hotel. We work very hard to be organized and offer the best possible service based on these unusually busy weekends. In the event we haven't met your expectations, please let us know right away and we will do all we can to resolve the problem. Thank you again for writing, we sincerely never want a guest to leave us feeling let down. I welcome the opportunity to talk further about your experience, please reach out anytime. Meghan James

"Great Hotel with Impeccable Service."

5
23/11/2018

We were pleasantly surprised by this hotel. It's just off the highway and a quick drive to downtown. Upon check-in my husband requested a quiet area where he could meet with a few people. They couldn't have been more accommodating. Our room was large, very clean, and had a nice sitting area. Breakfast was good. The salt water pool is a nice size. My only complaint was that our keys were hit and miss. I had to have them changed numerous times.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear debbo_11, Thank you for taking the time to provide us with such a great review. Guest satisfaction is our number one priority here and we are always happy to help with our guests needs. We are glad to hear you enjoyed your room, and your breakfast. I will definitely bring your concerns regarding your key cards to the attention of our management team, as i'm sure this was rather inconvenient for you during your stay. Thank you again for the great review and we hope to have you back again soon. Meghan James

"VIP service all around!"

5
22/11/2018

We are greeted warmly and professionally, and are treated like VIPs during every stay! Rooms are spacious and clean. The restaurant offers great food served with a smile! The Pembroke Fitness Centre has a wide selection of equipment and an excellent variety in daily workout classes with helpful teachers. I also love the salt-water pool, the hot-tub and sauna! It's always a treat to stay at the Best Western in Pemboke! Thank you to all staff for always making my visits so enjoyable!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear HikingNic, What an AMAZING review. Thank you! We love that you enjoyed every amenity we have to offer. We are the only full service hotel in the area and very much enjoy when our guests have the opportunity to utilize and enjoy everything we offer during their stay. We strive to provide a superior customer experience throughout all departments, and are so happy we have accomplished this during your stays. I will be sure to pass along your review to our entire team, as we very much enjoy sharing in our successes. Thank you again, and we look forward to your next stay with us. Meghan James

"US Travelers"

5
20/11/2018

Great place to stay. Friendly service all the way around!! Very clean & well kept!! The rooms are very well climate & at your control. Restaurant is fantastic & very accommodating to your diet needs. If passing through well worth the stop.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Go45204004040, What a great review! Thank you for taking the time to share your experiences with us. We take such pride in offering a beautiful, clean and welcoming hotel for our guests to enjoy, and have an amazing team here who truly care about providing our guests with the best experience possible. Our onsite restaurant is a great addition to our hotel and we are thrilled to hear your enjoyed it. We do hope to see you again on your next visit through the area. Thank you again, Meghan James

"Decent, Slightly above average"

4
16/11/2018

Stayed here two nights for work. It's probably just a little bit nicer than average for the class of hotel. Decent value at the corporate rate we got. Closer to the highway than town. Hot breakfast in the restaurant was pretty decent - table service rather than a buffet is a nice touch. Good sized room. The small kitchenette with fridge was a nice touch for me. Only down side is it's not super close to downtown but that's likely not an issue if you have a car.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear kjkToronto, Thank you for taking the time to review our hotel. We are pleased to hear that you enjoyed our newly renovated rooms and our breakfast. We get a lot of positive comments about our made to order, served breakfast. Our location is great for access to the highway, but is a touch far from downtown. We are always happy to assist you with a taxi cab, should you not have your own transportation. We do hope to see you again when you are next in the area for business. Thank you, Meghan James

"Love the pool"

5
16/10/2018

they have replaced the chlorine based indoor pool to salt water.love that,as it no longer stings my eyes, and dyies my suits ( any choline pool, not just this one). They updated pool area wich is really nice. I love going here because its quiet and fun and clean. I love the hot tub. I bring my two kids a few tines a week. Staff are always friendly and there if you have questions. I had obe issue once. I sent my 17 year old son with his girlfriend and my two kids. They let them in and the kids were all in the pool 2 minutes when a class came in and kicked them out. The kids were upset. Well i called right away and they gave me 4 frer passes, they dealt with me promptly and very courteously and appologized profusely. While my kids where disappointed they were happy they got to go again.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Angelav1983, Thank you so much for taking the time to write such a fabulous review for our hotel and pool. We recently renovated the pool area as well as added a beautiful patio, and the feedback has been great. We are thrilled with the results. We are happy to hear you get to enjoy our pool and hot tub with your family. Thank you again for the great review and we look forward to seeing you again soon. Meghan

"Tom Sue Wells"

5
08/10/2018

We love staying at this hotel , Crystal Simms, Brandy Brown, Meghan James, Lisa Stanfield work extra hard to get us the room we want, my husband has special dietary needs so the restaurant staff Crystal, Janet, Abby, Allison, Michaela,Emily, Jessalina, Tedra, Lindsay, Haley, Justin, Lucas, Noah all do foods he can eat and strives to make sure he has it weekly Isabel head housekeeper makes sure we have the most comfort possible We love staying here and we stay regularly, This is our favorite Hotel Tom and Sue Wells

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear sue w, We LOVE having you stay with us too. Over the past few years you have become a part of our hotel family and you have touched the lives of all the staff here. You are both such kind people and always make an effort to make each employee feel respected and appreciated. We are happy to be able to provide you with a home away form home. Thank you for the amazing review and we look forward to many more years of your visits. Meghan James

"A great one night stay!"

4
30/09/2018

The check in was quick. Front desk staff very friendly and helpful. A very nice ambiance to this hotel as soon as you come in. Very clean room and well appointed. Comfy bed and quiet. Got vouchers for breakfast at the restaurant. A very good breakfast and great staff too! Will def return when in the area!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Melissa L, What an amazing review! Thank you so much for taking the time to tell us about your stay. We strive to make our guests feel welcome and at home while staying with us, and so happy to hear we accomplished just that during your stay! We very much look forward to having you stay with us again soon. Thank you again, Meghan James

"Great value food in restaurant, with good, friendly service."

4
19/09/2018

Restaurant was busy, but we were served promptly and the food was very good. The fish fillet sandwiches had fillets as large as those served as fish and chips, and were very good. Prices were very reasonable.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Philip S, Thank you for taking the time to provide us with such a great review. Our onsite restaurant is certainly an asset to our hotel and we enjoy hearing about our guests dining experiences. We hope you will be back again to to both stay and dine with us! Thanks again for the great comments. Meghan James

"Great hotel, super service in restaurant, friendly staff !!"

4
17/09/2018

We stayed with another couple for 3 nights - a bit of a reunion. The hotel staff were friendly and accommodating - nothing was too much trouble. The room was a good size, beds were very comfortable - with good views of the countryside. The Westwinds restaurant staff were excellent! The food and drinks were very good, and reasonably priced. The complimentary hot cooked breakfast was a big bonus - we had expected only a continental brkfst. Overall very good value for money. A few areas for improvement: the ice machine on the level 3 was "near death" - one chunk of ice per heartbeat - the main floor machine worked well. The in room air conditioner - while maintaining good temperature. was somewhat noisy - and could use an upgrade. We would definitely return!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear gkach53, Wow! What a great review. Thank you for taking the time to share your experience with us. We have an excellent team here and they truly enjoy their jobs and interacting with our guests. We are in the middle of replacing our heat pumps in all of our guests rooms to newer and quieter models, so please ask for a room that has been updated on your next stay, we may even be finished them all by then! Thank you again for providing such a wonderful review for our property and we look forward to seeing you again. Thank you, Meghan James

"Lovely hotel"

5
14/08/2018

We're staying 2nights before moving on but added a day as happy here. Room was big and bed comfortable. Wet room ideal as my husband is blind. Loved the pool which was easily accessible. Only down side was breakfast which was okay but not inspiring. Would certainly stay here again. Good value.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Elaine P, Thank you for the great review! We are so glad to hear that you enjoyed your stay with us. We hope you had a chance to tour our beautiful little city while you were here. We very much enjoy hearing about our guests experiences, so thank you for taking the time to write a review. We look forward to seeing you again soon. Thank you, Meghan

"Always a first choice "

4
05/08/2018

My family and I have stayed at this hotel many times over 30 years. I was very pleased with the updates that have taken place since coming here two years ago, including a complete bathroom reno. I did notice, however, that the tap at the bathroom sink only stays in the middle - It cannot be placed to either completely cold or hot. I also found it odd that there was no line in the shower to hang wet swimsuits as many other hotels have now adapted. We received vouchers for breakfast for each morning which was mediocre in my opinion. It would be nice to have a buffet option on Sunday. The staff, especially the housekeepers, were very friendly and did a great job tidying our room. This hotel will always be my first choice when staying in Pembroke.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Mrsgillen, Thank you for taking the time to share your experiences with us. We enjoying hearing about your stay and we appreciate your honest feedback on the area where you feel we can improve. Our goal is to always provide the best possible experience for our guests and we thank you for letting us know how we can make your next stay better. We have completed many changes to the hotel in the past few years, and are thrilled you appreciate them. Thank you again for your review and we look forward to having you stay with us again soon! Meghan James

"verry good"

5
05/08/2018

I liked everything for my stay but chose the bed the ac blew on a little cool sometimes no washer and dryer on site but they have a same day cleaning service found the cost to be be very reasonable a small and cosy resturant bar ,staff was very attentive but not smothering and food was very good and good value for what I received

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear fredrediker, What a wonderful review! Thank you for taking the time to provide us with your feedback. We very much enjoy reading about our guests experiences and are so glad that you enjoyed everything during your stay with us. We do hope to see you again when you are next in the area. Thank you again! Meghan James

"Tom's experience"

5
14/07/2018

Hotel is very clean. Staff is very friendly and helpful. Restaurant staff is very good. Food was excellent, with great local beer available. The location isn't bad. It is just off highway 17, with approximately 15 minutes to the small downtown are of Pembroke, which brings you very close to the beautiful river front, with parks and other recreational things to do.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear tomlogan001, Thanks for the amazing review of our hotel. We are thrilled to hear you not only enjoyed our property, but also our beautiful city and waterfront. We thank you again for taking the time to provide us with such a great review and we look forward to having you stay with us again soon! Meghan James

"Road trip downer!"

1
25/06/2018

This property is in serious need of upgrading. The room was drab, the bathroom tiny and dreary, the sheets were poor as were the pillows. The dining room was equally depressing all brown and dark. We could not believe the cutlery! It was so old it looked like something discarded from a cottage! Add to that the bent teapot. We could not wait to leave. So much so, we left without using the breakfast vouchers. Obviously money had been spent on the lobby and the grounds. It seems they are more interested in attracting weddings than overnight guests.This was our last stop on a five day road trip and it was a real “downer”. Overall it was the poorest value for money we have had in years! In fact, we would not accept a free night here if offered!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear theclays, Thank you for taking the time to provide us with a review regarding your stay. Our goal is to create a comfortable, friendly and welcoming atmosphere for all of our guests and we apologize for not reaching your expectations. We have spent the past few years renovating both the inside and outside of the hotel, and do have a few more projects left to complete, so hope that you would consider coming back in the future. I would like to talk to you more about your issues, as we do take our guests comments very seriously, and would like to know how we can make this right for you. I can be reach at the hotel at 613 735 0131. Again, we are sorry that your stay with us was less than satisfactory, and we do hope you will consider staying with us again. Thank you, Meghan James

"Excellent Hotel and Restaurant"

4
24/06/2018

Business trip. Got a great room on main floor. Modern and clean. Came with mini fridge and microwave which is great and unusual. Slept great. Restaurant was good with excellent service. Check in was a bit slow with just one person handling the check ins which would normally be fine but got behind a very talkative guest.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear BarreMP, Thank you for your great review. We very much appreciate you taking the time to provide us with your feedback. We strive to offer the best possible service to all out guests in each department and are happy to hear we succeeded in that during your stay. I will be sure to pass along your kind words to all departments, as we very much enjoy sharing in our succeses. Thank you again, Meghan James

"What you'd expect and breakfast good"

3
22/06/2018

Stayed for 1 night , check in effortless and receptionist very helpful - gave us a downtown car pass! Room as expected with a small sink, fridge and microwave, bathroom functional. Not huge but clean. I used the pool again not huge but clean. We had the $6 voucher for breakfast, not expecting much we were pleasantly surprised. Opted for 2 eggs, bacon , toast, preserves and tea = $6 each! we also ordered juice that was extra $2, in the end we paid $4.20 the cheapest breakfast we've had since being here and it was fresh and tasty.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Laineypet, What a wonderful review, Thank you! We very much enjoy hosting travelers from overseas and we are pleased to hear you enjoyed all aspects of your stay with us. We have recently completed renovations, and are thrilled with the final product. We are also pleased to hear you enjoyed your made to order breakfast, it is definitely different from your standard hotels, but our guests do love it! Thank you again for the great review and we hope you enjoyed the rest of your trip! Meghan James

"Experienced Traveler - Best hotel I've ever stayed at"

5
13/06/2018

Everything you could ask for in a small town in the heart of the gorgeous Ottawa Valley: exceptional accommodations; friendly and prompt hotel staff; and a restaurant boasting not just incredible food in a tier above all others in the area, but servers and bar tenders who are ridiculously caring, kind and genuine. My time here was, without exaggerating, the absolute best experience I have ever had at a hotel.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Jedi K, You were such a pleasure to host for the past month! Thank you for taking the time to post such a heartfelt review about your time with us. Guests like you are why we all do what we do. We find such joy in making our guests experiences memorable, and we are thrilled that you left with such a positive impression. I will be sure to pass along your kind words to all our staff, as I feel they have all been touched by your kindness, humor and positivily during your stay. We hope to see you again soon! Thank you, Meghan James

"Always my choice in the Pembroke area for a great stay"

5
05/06/2018

I've been traveling to the Pembroke area at least one a year for a loooong time. The Best Western Pembroke was always clean and comfortable, but is even better thanks to renovations over the last few years. The lobby area and pool are bright and clean. The rooms have been upgraded and are great. The dining room (food and staff) is great. Hotel employees are very helpful and always pleasant. The attached gym is a great spot to sneak in a workout, especially if you're in town for a few days. This is definitely a great hotel for business or family trips!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Bill D, We always enjoy hearing the reasons our guests continue to return to our property year after year, so thank you for taking the time to share your experiences. We have spent the better part of the last 5 years renovating the hotel from top to bottom, and are so pleased with the result! We thank you for your loyalty over the years and for such a great review. Looking forward to your next stay with us. Thank you, Meghan James

"Ok stay "

4
20/05/2018

Stayed here recently for one night. Premises were ok but seemed quite dark and a bit dreary. Room itself was small and relatively well appointed with microwave, coffee maker etc. Bathroom could have used a bit of work. With my room, I was given a coupon for a free breakfast or $6 in value towards a more extensive meal. Turned out that the $6 ‘free' breakfast meals were quite basic and I had to order a more costly meal. Definitely not a real free breakfast unless you really don't eat much. Not a horrible stay, but on any return trip, I might try out the competition across the street that looks much newer. One bonus was the Big Stop restaurant right across the street. You can't go wrong for a great meal there.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear JackTheDog1, We appreciate you taking the time to review our hotel. We are glad to hear you enjoyed your stay, and we are sorry you were not satisfied with your complementary breakfast. We appreciate your honest feedback, as we are always trying to improve on the services we offer our guests. We do hope you will consider staying with us on your next trip to the area. Thank you, Meghan James

"Standard Fare"

3
20/05/2018

If you've seen one BW hotel room in remotes parts of …. anywhere really, you'll have that same experience here… A room with a bed, a couple lamps, a desk, TV, bathroom etc… The only part that drove me insane was the bathroom fan sounded like a MAC truck. You can make the walls look pretty but if you don't have a good foundation it all starts to crumple pretty fast.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Chriscolleydog, Thank you for taking the time to review our hotel. We appreciate your honest review, and we are sorry to hear your stay did not exceed your expectations. We have a beautiful property, and strive to provide an exceptional experience for our guests. Thank you again for brining your concerns to our attention. We do hope you will consider staying with us again in the future. Meghan James

"Great service - nice rooms"

4
14/05/2018

Stayed for business - nice hotel, very good staff. Centrally located for me to visit clients. Didn't try the restaurant for breakfast, but will give it a shot next time. Fitness room seemed very well equipped.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear YellowPagesRules, We pride ourselves on providing exceptional customer service to our guests, and are very proud of the team we have here. I will be sure to pass along your review to all our departments. On your next visit we hope you will have the time to enjoy more of our amenities, as we have a lot to offer our guests! Thank you again for the great review and we look forward to having you back again soon. Meghan James

"Great location for business in Petawawa or Pembroke"

4
08/05/2018

Good facility with ample parking, room selection, pool, and lounge/dining area. Staff at check-in and check-out were very friendly. Clean facility. Dinner food was good. Breakfast voucher included with room that provides a free or reduced breakfast price. Fair pricing for rooms and food and beverage. There was issues two of the three mornings with speed of service at breakfast with waits exceeding 45-60 minutes. Food service staff made the best of a ‘chef' issue. Stayed several times before and this is definitely not the norm. There is a Irving Truck Stop across the road with excellent breakfast service. Overall a good facility and will stay again.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Dan S, Thank you for taking the time to provide us with such an honest review. We realize our shortcomings regarding breakfast, and we are taking steps to ensure we have a more consistant and enjoyable experience for all of our guests. We are however glad to hear you did indeed enjoy all the other aspects of our property, and we thank you for your loyalty to our hotel, and the brand. Thank you again for the kind review and we look forward to seeing you on your next visit. Meghan James

"Lovely place to rest while attending a Carefor fundraiser"

4
07/05/2018

The inn is just off Hwy 17 which makes it easy for travellers coming and going. Our room was well appointed and very comfortable. It had everything we needed for our stay enjoyable. Breakfast was included and we were pleasantly surprised to find we were to order off the menu rather than have a buffet. Staff at reception won't the friendliest but the restaurant staff made up for them.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Donna D, Thank you for the kind review of our hotel. We are glad to hear you enjoyed your stay with us. We have recently completed renovations to our property, including our guests rooms, and our goal was to make them feel comfortable and spacious for our guests. We are also very please with our breakfast and enjoy hearing about our guests satisfaction with it. It is definitely different from the normal buffet and our guests seem to very much enjoy it. Thank you again for taking the time to review our hotel, and we hope to see you again soon! Meghan James

"Family get together"

5
30/04/2018

Great hotel. Clean rooms and overall hotel . Staff are friendly and very accommodating to requests if any. Dining room has a new menu and some interesting wine choices. I use a wheel chair and their accessible rooms are TRULY accessible. The hotel has just added new automatic doors to side entrance which was needed.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear 508cliffr, Thank you! What a great review. We are so happy to finally have an accessible entrance, as this was something on the plan for quite a while. When designing our rooms, we did put a lot of thought into them, are glad you enjoyed them and found them easily accessible. We always enjoy when our guest get a chance to dine with us, and we are very happy with the new menu! I will be sure to pass along your comments to our restaurant team. Thank you again and we look forward to having you back again soon. Meghan James

"2016to 2017"

5
26/04/2018

Hello I had the pleasure of staying at the bw in Pembroke Ont.Last year and I was greeted with the up most respect and courtesy and that is why I gave them five star.I would recommend them to anyone I know thank you for the service.Yours truly Rudy

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear rudygood, Thank you for taking the time to provide with such a great review. You were a pleasure to host and are very much missed by our team here! We thank you for your loyalty to our hotel and the brand, and hope that you will be back again soon to stay with us. Thank you again! Meghan James

"Conference and training."

5
17/04/2018

Great conference with great service. The rooms were ready upon arrival and the conference room was set to the exact requirements. The in conference room services for food and IT were as requested with amazing service and on time delivery. Freshness and display were perfect. Thanks

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear markmQ3988TI, Thank you for taking the time to provide such a wonderful review for our hotel. We very much enjoy hosting meetings and events here and are thrilled to hear we made your experience and great one. IT is always such a big part of events, and we installed our system with our customer in mind. Ensuring we made it easy and stress free for them! I will be sure to pass along your review to our team, and we look forward to hosting you again. Thank you again, Meghan James

"Nice hotel"

4
09/04/2018

Clean, appearance is nice. Hotel is fairly new so everything looked nice. Bed was average, pillows a little lumpy. Only negative is strong chorline smell from pool in lobby. Breakfast was well cooked, got a voucher everyday for breakfast. Voucher breakfast menus was limited but you could add to it for a small cost

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Mary Kate T, Thank you for taking the time to review our hotel. We are pleased to hear you enjoyed your stay with us, and enjoyed our recent upgrades we have made to the entire property. We very much hope to see you again on your next visit to the area. Thank you again, Meghan J

"Great service, great stay!!"

5
26/03/2018

Great service, everyone was very friendly and helpful. Room was clean and had extra little touches, like the decoratively folded towels in the bathroom. The pool was a little dated, but very enjoyable and it was saltwater, loved it. The location of the room was close to the pool, very convenient. Loved that we could see our vehicle from the room. Free breakfast was made to order and included coffee!! The price of the room was very reasonable compared to other hotels in the area!!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear janN8503IW, Thank you for your GREAT review! We take pride in providing exceptional customer service as well as a friendly experience for our guests. We are so thrilled to hear that you very much enjoyed your stay with us. I will be sure to pass along your review to our team, as we very much enjoy sharing in our success. We thank you again, and very much look forward to your next visit. Cheers, Meghan James

"Excellent service"

5
18/03/2018

Been here for over a month and have to say room are clean food verry good And rene the cook is pretty good at going out of menu for us since we eat here everynight. All the girls at restaurant all verry nice especialy Janet.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Rick F, Thank you for taking the time to give us such a fantastic review! We very much appreciate your support for our hotel, as well as your loyalty to our brand. We have such a great team in Westwinds, and are so happy to hear they made your stay a memorable one. I will be sure to pass along your comments to Janet, Chef Rene and the rest of the team. Thank you again for the great review and we hope to see you again soon! Meghan James

"Pembroke Best Western"

5
12/03/2018

Great location for business trip - I LOVED the comfortable bed, the quiet room, excellent staff, warm saltwater pool, great food at the restaurant (& gluten free)! I just stayed there 3 nights in a row, had been there before and would definitely goo again... Worth the extra cost for the amenities and convenience!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Lisa T, Thank you for your AMAZING review. We are so glad to hear you enjoyed your stay and the many amenities we have to offer. We strive to provide an exceptional guest experience and we are thrilled we achieved that during your stay. I will be sure to pass along your kind review to all our departments. Thank you again and we look forward to having you back again soon! Meghan James

"Worst sleep ever ..."

1
26/02/2018

The kitchen in this hotel needs a new stove which has to be installed for noon. To get it done, the work has to start at 4 am. Lucky me - the assembly began in the hallway right behind my headboard - banging, thuds, yelling. Two calls to the front desk at 4am and 5 am did nothing. This was no surprise to the staff - could they not have placed me in a different room from the outset???? I need a nap!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear DUBFIT, We would like to thank you for taking the time to review our hotel. I would also like to express our sincerest apologies for not meeting your expectations during your recent stay. Our guest satisfaction is very important to us, and are so sorry about the recent issues you experienced here. We do hope that you will stay with us again, so we have a chance to make this right for you. Thank you again for your review, Meghan James

"Pembroke favourite"

4
18/02/2018

A long time favourite in Pembroke. A good hearty breakfast is included in the Westwinds restaurant, or can be obtained with a small supplement for those with very large appetites. The restaurant wait staff are attentive. The rooms are clean and spacious. The tv can be a little frustrating but that is my only complaint. I generally don't used it but the fitness center is much better equipped than most hotel gyms.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Hugh F, Thank you for your kind review and your loyalty to our hotel. We offer our guests a unique product here in Pembroke, and we are so glad to hear you had the time to enjoy all the amenities we have to offer. We have a hard working and dedicated team here and they do a wonderful job ensuring we exceed our guests expectations. Thank you so much again for taking the time to review our hotel, and we look forward to your next visit. Cheers, Meghan James

"Great hotel but fabulous breakfast!"

5
05/02/2018

We stayed for a dinner function for my husband's job. Rooms are standard, bed was very comfortable...but the room included a six dollar voucher for breakfast which ended up being surprisingly fabulous! Best breakfast I have ever had in a hotel. Much better than the usual fake eggs and make your own toast that most hotels serve. Right off highway 17 so not far out of the way when you are traveling. All staff were very pleasant. Would definitely stay again if in the area.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Pcessive, Thank you taking the time to review our hotel and sharing your feedback with us. We are thrilled to hear you enjoyed your stay and that you were very happy with our breakfast. Our made to order option is a great way to start the day, and our guests enjoy it very much. Thank you again for your great review and we look forward to your next stay. Meghan James

"Great place to stay, Brandy Brown goes above and beyond to help us, Lisa Stansfield handles problems immediately "

5
30/01/2018

Chef Rene is great he goes out of his way to make special orders, Crystal- works front desk she's great very helpful, restaurant staff , Janet, Anastasia, Jesslina, Kali, Emily they strive to make sure you are happy

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Sue S, Thank you for taking the time to review our hotel. We are so happy that our staff went above and beyond to make your stay with us a memorable one. We have a great team here and they strive to always provide superior customer service. I will be sure to pass along your kind words to them. Thank you again for the great review and we hope to see you again soon! Meghan James

"Excellent Stay"

5
10/01/2018

We had an excellent Stay at the Best Western in Pembroke Ontario. We used our Best Western Rewards Points so the value was even greater. It doesn't matter what Best Western we stay at, the overall experience is great with the staff being extremely pleasant!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear carolynmF4612OH, Thank you for your great review, and thank you for being such a loyal guests to the Best Western family. We are so happy to hear you enjoyed your stay with us, and all the better that your points covered it! We strive to provide an outstanding experience for all our guests with a big focus on customer care, and are thrilled to hear we achieved that with your stay. We hope to see you back again soon. Thank you again for the kind words. Meghan James

"Everything we were hoping for on New Year's Eve"

4
04/01/2018

Very clean, comfortable, very friendly staff We spend New Year's Eve there with a bunch of our friends and had a great time. We all had supper at their restaurant "Westwinds" and went downstairs were the band "Sidewinder" was playing. The food was very good and the price was reasonable. We went there last year also. Can't wait to book for next year. Hopefully the same band Will be playing.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Tracy r, Thank you for taking the time to review our hotel. We always enjoying hosting a New Years Party and are so pleased to hear you are loyal guests. We aim to make it an easy and fun experience where our guests can ring in the New year and we take care of everything. Thank you again for the review, and we look forward to having you back again next year. Meghan James

"Best Breakfast Ever !!"

5
02/01/2018

Very satisfied with BW Pembrooke; when you travel 1350 km to go visit your family for Christmas you need a good place to sleep in between. My husband was very pleased with breakfast and said '' This is the best breakfast I've had in a hotel, much better than the usual Continental''.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear N6786CDisabellep, Thank you for taking the time to review our hotel. We are thrilled to hear that you enjoyed our breakfast very much. We do offer a made to order breakfast, which is quite different from most other hotels and our guests do really enjoy it. We hope you had a lovely Christmas with your family and we hope we will see you again soon. Thank you again, Meghan James

"Family Christmas"

5
30/12/2017

My family met here for 2 nights to enjoy a family Christmas together. The kids enjoyed the pool while we got to relax. The staff were amazing and helped us have an incredible Christmas. We'll be back.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Mc88Laren, Thank you for your great review! We very much enjoy having families come and spend the holidays with us, and we are so glad to hear that you enjoyed your stay with us. We have a great team here and I will be sure to pass along your kind words to them. We hope to have you visit with us again soon. Thank you, Meghan James

"Ran Away for a Night"

4
20/12/2017

With all the craziness of the Christmas season, hubby and I decided to run away from home for the night. We stayed at the Best Western Pembroke Inn & Conference Centre as it's not far from home but far enough! They are in the process of doing some renovations/construction at the front entrance. They have done a lot of work this past year and it's made a really nice difference. Our room was a standard room. We really liked the bar-type set up with the bar fridge and sink between the area where the beds were and the bathroom...nice touch! The bed was comfortable and there were lots of pillows. The room was quiet but we did have some challenges with getting the heat to come on. We called down to the front desk and they were very quick to send a Maintenance person up and after he fiddled with it for a little bit and then left to find out about moving us, the heat came on. We were impressed with how quickly they responded to our problem. We have a feeling that maybe this was a room that hadn't been used in a while because the clock radio was still set for the old time so we spent our visit thinking it was an hour later than it actually was *smiling* We went to the hotel restaurant, Westwinds, for dinner. We had no complaints about our meals, the food was well cooked but admittedly the presentation of the plates was pretty boring. We haven't been to Westwinds in quite some time and while we enjoyed the taste of our dinner, we don't think we would go back for a dinner out on the town. As I've already said, the food was good, it was just boring. We had breakfast at the Westwinds, it was included in our package. Breakfast was the same; it tasted good but the presentation was dulll. Yes, we used the indoor pool and hot tub and we were pleased with both. We also used the gym both days and we can't make enough positive comments about the gym. The staff were friendly and very helpful. The equipment was clean and well maintained. Would we go back to the Best Western...yes, we just might make other arrangements for dinner.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear justjo008, Thank you for taking the time to thoroughly review our property. We are so glad to see you had a chance to use all the amenities we have to offer and were pleased with them all. We have spent the last few years renovating our property with our guests in mind, and we are thrilled you enjoyed all the upgrades we have made. We have a few more still to do in the new year, but for the most part, we are finished, and loving it just as much as our guests. I will make sure to share your amazing review with all departments, as we enjoy sharing in our successes, and I will be sure to bring your concerns about the restaurant to managements attention. Thank you so very much again, and we hope you will be back for another mini vacation soon! Meghan James

"Beautiful, clean hotel"

5
08/12/2017

Everything, especially the warm and welcoming staff was wonderful. Delicious breakfast and dinner. The hotel is beautifully decorated for Christmas. There is a 20 foot real tree in the gorgeous lobby. You don't see that every day! I will be back and I highly recommend this hotel.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear maureenw948, What an AMAZING review! Thank you so very much for taking the time to share your thoughts on our property. We very much enjoy the holiday season here and love seeing the reactions from our guests when they see our tree in the lobby. I will be sure to pass long your kind words to the entire team, as we very much enjoy sharing in our successes. Thank you again for the great review, and we look forward to your next stay with us. Kind Regards, Meghan James

"Nice rooms and nice to have the restaurant attached."

4
16/11/2017

Our room was nice with a very modern bathroom. We arrived on a snowy day so it was nice not to have to leave the hotel to go out again for supper. The next morning we had breakfast in the same restaurant but had to wait a fair amount of time as there was only one person cooking and there were quite a few people in the dining room. The breakfast was excellent but it delayed our departure. Having the gas stations right across the street was also handy.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Peggy S, Thank you for the great review of our hotel! We are glad to hear you appreciated the ease of our onsite restaurant. It is a great feature, especially on those cold winter days! I will be sure to pass along your comments to our team, and would like to apologize for your wait with breakfast. Thank you again for the kind words and we hope to see you again soon! Cheers, Meghan J

"Nice Little Hotel"

5
11/11/2017

Stayed here in October 2017, Very clean and nice hotel, restaurant is also great. location is perfect. and a husky gas station is across the street with a great breakfast. large parking lot and kitchenette rooms available, never made it to the pool

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Matt T, Thank you for your great review! We always enjoying hearing our guests feedback about their stay! I will be sure to pass along your review to all our departments, as we enjoy sharing in our successes. We hope that next time you stay with us, you will have a chance to use more of our many amenities. Thank you again for taking the time to review our hotel and we hope to see you again soon. Cheers, Meghan J

"Bathrooms"

3
10/11/2017

Toilets in bathrooms need to be change for more modern and bigger, They are too small and very uncomfortable. Fitness center good, need some upgrades. Nice new decoration in common areas. Convenient to have a restaurant in the Hotel.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear 790salmanf, Thank you for taking the time to review our hotel. We appreciate you sharing your concerns with us, and I will be taking them all to our management team to review. We are glad to hear you enjoyed our renovations, and had a chance to use the many amenities we offer. We do hope you will stay with us again in the future. Thank you again for your review. Cheers, Meghan J

"Girls weekend with my BFF"

3
09/11/2017

Motel was clean, nice rooms, great location. Staff was very nice but the restaurant was not very good. Pool was too busy, with guests and with classes from the community. I think they should get a new chef.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear sally44442016, We very much appreciate you taking the time to review our hotel, and for the feedback on where we fell short during your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive to provide the best possible product, as well as service, and we are truly sorry we did not accomplish this during your stay. We do hope you will give us a try again in the future, as we would very much like an opportunity to make this right for you. Cheers, Meghan J

"Recent stay"

4
08/11/2017

Overall very happy with my stay, hot tub disappointing as poor jets and need to reset the switch after 5 minutes, not the usual 20 minutes in most hotels. Chemicals highly used in the hot tub so may cause respiratory reactions if someone is sensitive. Pool temperature was very pleasant. Pool area is off limits at least twice daily for water aerobics, kids were a little disappointed but survived.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear loriwC3432UQ, Thank you for taking the time to provide a review on our hotel. We are very happy to hear you enjoyed your overall stay. Thank you also for addressing the issues with your stay. We appreciate the feedback and we will use this to ensure we provide a superior experience for our guests in the future. We thank you again for the great review, and we hope you will be back to visit us again soon. Cheers, Meghan J

"Best Western, Pembroke"

4
05/11/2017

It was comfortable and Best Western Pembroke had all the amenities we wanted. My daughter said the exercise room was super with more than just the basic exercise equipment. She was very happy with this. The pool was very nice, but the hot tub was broken. We liked the smorgasbord breakfast at the previous Peterborough Best Western we stayed at the night before. Overall other than the main entrance being renovated, which we could not go in and the breakfast being a bit of a let down from previous Best Western everything was clean and comfortable.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear 55kathryng, Thank you for taking the time to review our hotel, and for your loyalty to our brand. It is so important to not only our hotel, but other Best Western hotels when our guests are loyal supporters of the chain. I will be sure to pass along your comments to all departments, and we do hope you will return again soon, so you can see our completed front entry way. Thank you again for the review! Cheers, Meghan J

"BW stay in Pembroke"

5
30/10/2017

Everything is good here , I try to stay here every time i'm in Pembroke , the staff is friendly and love to help and that makes me feel at home . I would tell al of my friends to stay here because of al the amenities no need to leave to eat, swim or exercise it's all here Wow!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear gilless684, THANK YOU! What an amazing review of our property. We strive to provide a welcoming, friendly hotel so our guests can relax and enjoy, and we are thrilled you feel we achieved that. We have an amazing team here and they truly enjoy what they do. We are the largest full service hotel in the Ottawa Valley, and very much enjoy when our guests have the chance to use the many amenities we offer. Thank you again for the outstanding review, and we look forward to seeing you again soon. Cheers, Meghan J

"Awesome!!"

5
29/10/2017

I had a one night stay at this hotel and this is my first time EVER writing a review. I just had to let everyone know what a great hotel this was! Right off the highway, clean and thr beds are super comfy! I was extremely impressed with the shower pressure and the size if it. The room itself was large and fit 4 people comfortable. For such a small town this hotel was by far the best average hotel I've stayed at. We will be back!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Trina C, Wow!! Thank you for making us your first review on Trip Advisor! We are so happy that you enjoyed your stay! We strive to provide the best possible guests experience, and are thrilled to see that we did that during your stay with us. We thank you again for taking the time to give us such a great review, and we hope you will be back to stay with us again soon! Cheers, Meghan J

"Pembroke"

5
26/10/2017

Excellent service, beautiful and comfortable room with great breakfasts included. There is a bit of construction going on outside (Oct 2017) and it is elegant inside. Pembroke is a beautiful and friendly little city!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear kimcK7383NF, Thank you for taking the time to provide us with such a fantastic review. We are thrilled to hear you enjoyed all aspects of your stay with us. We are currently remodeling our porte cochere, and this should be finished mid November. We thank you again for your great review and we look forward to having you back again soon. Cheers, Meghan J

"One night stay."

5
17/10/2017

Clean, modern, great location. Just far enough from the highway to get away from road noise, close enough for easy access. I called the hotel desk for a price, checked the website, and phoned the 1-800 number asking for the same thing: One night, senior's discount, two people, no pets. And I got three different prices. The best was the one offered from the front desk. So do some homework and save some money.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear C L, Thank you for the amazing review! we very much appreciate you taking the time to let us know about your stay. We are glad you were happy with your stay and most of all your rate! We thank you again for your review and for your loyalty to our brand, it is greatly appreciated. Thank you again and we hope to see you again soon. Cheers, Meghan J

"Great stay"

5
15/10/2017

Had a lovely stay ... even though it was only one night we will definitely stay there again. Our room was very clean and comfortable. The only thing negative was that the room smelled very stale when we arrived. It would have been nicer if the room was fresher. We just cranked the fan and air conditioner on when we left the room and when we returned later that evening it was fine. Looking forward to staying there in the winter.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear ronaldbR6561OY, Thank you for such a great review of our hotel, we are sorry you only got to spend one night with us, but we very much look forward to seeing you again this winter. We offer some great snowmobile packages, so be sure to talk the front desk when you book your next visit. The valley is a great place to spend a few days enjoying the winter activities we have on offer! Thank you again for the great review, and we will be sure to pass along to our team. Cheers, Meghan J

"Don't use Best Western points to book a room here"

3
08/10/2017

We booked at this location in late July 2017, over two months in advance. For this, we used 20,000 BW points to book the room and asked for one the third floor, but were put in a room on the first floor (where, of course, one hears more noise). We were told at the front desk that the hotel was fully booked for the night. Even though we had been regular customers there for the past eight years, apparently our business hasn't been important to them. Other BWs do give customers good rooms, even when they book on points. Therefore, we won't be returning to the BW-Pembroke and are warning others who are collecting points with BW to think twice before using them to book a room at this location.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Ottawa_retiree, Thank you for taking the time to review our hotel, and on behalf of our team here, we would like to apologize for your dissatisfaction during your recent stay with us. We do pride ourselves on providing all of our guests with a great experience, and are very sorry that we did not accomplish this during your stay. We thank you again for taking the time to express your concerns, and we do hope you will stay with us again, so we have a chance to make this right for you. Cheers, Meghan J

"excellent motel"

5
06/10/2017

very nice motel, very clean and friendly staff, will stay there again when in the area, well worth every dollar for paid for my room, very quiet and well maintained. the breakfast buffet could have some improvement but it was ok

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Robert M, Thank you for your review, we are glad you enjoyed your stay with us. We appreciate you take the time to tell us about your stay, and I will make sure to pass along your review to all departments. Thank you again, and we look forward to having stay with us again when you are next in the area. Cheers, Meghan J

"Good stay, great staff"

4
03/10/2017

Stayed there last night and the room was a normal hotel room although I did have a fridge and microwave which was nice. Also a small bar sink which would have been good if there were two traveling. The check in and check out went smoothly The front desk stay were funny and friendly. The woman cleaning the room seemed chatty too. You get a voucher for breakfast in the restaurant and I found the breakfast and the setting very good. I just wished I had thought to eat there the night before. I tend not to think of hotel restaurants for supper but suspect it would have been good. Also the servers were positive and good as well. Overall a great experience and I started my day in a great mood after a good breakfast and good interaction with the staff.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Kevin M, Thank you for the great review of our property, we are so glad you enjoyed your stay. We work very had to provide a comfortable, relaxed and friendly experience for all of our guests. I will make sure to pass along your kind comments to all departments. Thank you again for taking the time to provide us with such a great review. We hope to see you again soon. Cheers, Meghan J

"Amazing wedding venue, very friendly and helpful staff, great rooms!"

5
02/10/2017

Our wedding was held at the Best Western Pembroke in August 2017 and we could not be more pleased with the venue and all of the staff! Meghan helped us every step of the way and was very flexible and accommodating with all of our requests. She made the planning process so easy for us and the whole team did a great job on the day of! The food was delicious and they made sure all of our needs were met. Everyone went above and beyond so we didn't have to worry about a thing! Our 1-bedroom suite was clean and comfortable and all of our guests were very happy with their rooms and the service they received as well! I would highly recommend this venue for anyone hosting a special event. Thank you Best Western!!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear cconr082, Wow! Thank you for your AMAZING review! We so enjoy hosting weddings at our hotel, as we make it so easy for our brides and your guests. Our team here takes such pride in offering a beautiful, clean and friendly space for our brides and grooms, and we are thrilled you had such a great experience with us! I will be sure to pass along your review to all our departments, as we enjoying sharing in our successes. We wish you both the best of luck as you build your new lives together, Thank you again, Meghan J

"Great service!"

5
29/09/2017

Customer service, the room and breakfast was excellent. Due to unforeseen circomstances due to needing road side assistance, we had to find a hotel to stay overnight. She was so nice and accommodating. The bed was very comfortable and enjoyed a gread breakfast in the morning. Very nice, clean and friendly place. Highly recommend it.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Carole G, Thank you so very much for your amazing review of our hotel. We are sorry you had to stay with us under such unfortunate circumstances, but are thrilled to hear you enjoyed your stay! I will be sure to pass along your kind words to our team here. We hope that we will see you again in the future, but not due to roadside problems! Thank you again! Meghan J

"Good Hotel But Breakfast was poor quality for the cost"

3
25/09/2017

Hotel rooms were clean and comfortable and the staff was friendly. The restaurant on the other hand staff not as friendly and their was no breakfast buffet as we were told. The server told us that they need at least 150 guest to have a buffet? I then asked her how many gust stayed at the hotel last night she told us 148 me and my wife burst out laughing. Lol The server did not see the humor. We order our breakfast of the free section of the menu with our voucher no home fries come with the breakfast it's an extra $4 each. Breakfast arrives and are eggs are not the way we ordered and the bacon as no meat Fat Only. We ate what we could paid the difference and went across the street at THE BIG STOP truck stop to have a real breafast.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear isidored2017, Thank you for taking the time to review our property, and on behalf of our entire team, we would like to apologize for not exceeding your expectations during your stay. We strive to provide an excellent experience for all our guests, and we thank you for letting us know where we fell short, so we can take the necessary steps to improve. We will be addressing all of your concerns, and we very much appreciate you taking the time to bring them to our attention. We do hope you will consider staying with us again in the future so we can make this right for you. If I can be of any assistance, please reach out to me directly at the hotel. Thank you again, Meghan J

"Good value, very good accommodations "

4
20/09/2017

The Best Western Inn is convenient, with comfortable rooms. The air conditioning system is loud but I had no difficulty sleeping as the bed was comfortable. The hotel has been well-updated and the grounds are exceptional. The breakfast voucher makes breakfast free, but this may be a temporary offer.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Gail B, We very much appreciate you taking the time to review out property. We are glad to hear you enjoyed your stay, and all the upgrades we have done to the property. We are not quite finished with outside, and have a few more projects to complete this year and next year, so we look forward to you seeing those during your next stay. Again, we thank you for your kind review, and hope to see you again soon. Thank you, Meghan J

"3 night stay with my sister"

4
18/09/2017

We had a wonderful stay in Pembroke Being from the USA everyone was so helpful. Rooms were clean. We could keep our food in the refrigerator and microwave what we needed. The only thing we would do differently is not have our room by the pool. Kids screaming having fun until 10pm Starring very early in the morning. Always a smile and helpful,hand from staff. Breakfast was wonderful. Would stay again. Thank you

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear f8hful1lyn, Thank you for the GREAT review! We always enjoy hosting guests from out of Country, and are thrilled to hear you enjoyed your stay with us. We do have great team here and they do a great job of making sure our guests feel welcome and at home during their stay. We do hope to see you back again and we will make sure to get you a room away from the pool area! Thank you again for your kind review! Cheers, Meghan J

"Good place to stay"

4
13/09/2017

We recently spent 5 nights at the Best Western Hotel in Pembroke, Ontario. We had a cheerful greeting and the front desk staff were always very helpful. We had reserved a room with a tub in the bathroom but the room assigned to us only had a shower. The girl scurried around to change some other reservations and got us the last room available with a tub. Breakfast was included and was good. Our room had no outside view, we looked out to the pool and part of the front foyer so we had to keep our drapes pulled. I must say there was never a time that we were bothered by noise. The bed was comfortable and the bathroom was well equipped. This hotel is close to the highway so convenient for travellers. It is also across the road from an Irving gas station and Big Stop Restaurant. Not that convenient to the down town core but we didn't mind the short drive to attend the fiddle and step dancing contest.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Elizabeth D, Thank you for your great review! We are glad you enjoyed your stay here, and that the staff were accommodating to your needs. We always enjoy hearing about our guests experience, and I will be sure to pass along to our entire team! We hope to see you back again next year for Fiddle Fest. Cheers, Meghan J

"BW Pembroke"

5
13/09/2017

Nice hotel, well located just off the 17, comfortable clean rooms, available business services such as printing, fax, computer. Excellent food in restaurant. Parking with various access points to room locations.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear guybR5390OM, We very much appreciate you taking the time to give out property such a great review! We truly value all our guests and we are so happy that you enjoyed your stay with us. I will be sure to pass along your review to all departments, as we take so much pride in our guests satisfaction. Thank you and we hope to see you again soon. Cheers, Meghan James

"Manager - Toshont Power Products"

5
08/09/2017

Outstanding location. I had not been to this location for a few years. Was pleasently surprised when I checked in.. Rooms were fantastic. My coworkers agree with my statement. Staff over and above, Restaurant and Bar was top notch. Met with management to commend them on doing everything right. Thank you for your commitment to be on top of the list for a great location to stay. Anyone passing by and not checking this out will miss out on warm homestyle experience. Gilles Laporte

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Toshont, Wow! Thank you for such and amazing review! We have worked very hard in the past few years to create a beautiful and friendly home away from home for our guests, and we are so glad that you feel we have accomplished that. We have an excellent team here and they work very hard to ensure we have the friendly service, cleanliness and atmosphere our guests expect. I will be sure to pass along your kind words to all departments! Thank you again, and we hope you will be back to stay with us again soon. Cheers, Meghan J

"great stay!"

5
07/09/2017

quiet area, easy to get around, 2 night comfortable stay, beds were AMAZING had a great sleep. small bathroom, pool was clean and fun to use, outside patio was nice and well kept. would stay here again :)

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Luana0909, Thank you for taking the time to review our hotel. We very much enjoy reading about our guests experiences here at the hotel. We get many compliments on our beds, and we are glad you enjoyed the use of our newest addition-our pool patio. We thank you again for your great review, and we look forward to having you stay with us again soon. Thank you, Meghan J

"Best Place to Stay!"

5
07/09/2017

Great location! We were in town getting our daughter settled into college. Friendly front desk, room was very spacious and clean! Included breakfast at the attached restaurant. Would definitely stay there again!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear top_mom007, Thank you for the great review! I will be sure to pass along your kinds words to our entire team. We have an amazing team here and they work very hard to go above and beyond each day for our guests. We look forward to seeing you when you are next here visiting your daughter. Thank you again for the review! Meghan J

"Great Suite!"

5
06/09/2017

Booked the suite for my family of 4. Loved the separate bedroom, and the kids thought it was great to be able to sleep on the sofa bed in the 'living room'. Loved the table as well to play board games before bedtime!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear farmermom74, Thank you for your review! We very much appreciate you taking the time to give such a great review of our property. Our suite is absolutely perfect for mini family getaways, and there is plenty of space for you all to relax and enjoy! We are so happy to hear you and your family enjoyed it! We hope you will come see us again soon! Thanks, Meghan J

"Average stay"

3
04/09/2017

We stayed here for a night while doing Ontario Highlands Motorcycle tour. It is an average hotel . It does require some updates for the rooms and outside appearance. When breakfast included it should not be restricted to have only some selections.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear TY_Toronto, Thank you for taking the time to review our hotel, and we are sorry that we did not exceed your expectations. We are planning some renovations to the exterior this fall and coming spring, so you will see some changes on your next trip to the area. We do hope you enjoyed your tour of the area, it is a great place to ride! Thank you again, and we do hope you will consider staying with us on you next trip. Cheers, Meghan J

"Highly recommended"

5
02/09/2017

The rooms, restaurant, service and pool were all excellent. The pet fee was reasonable and the rooms allocated to pets were the same standard as the rest of the rooms in the hotel. The stay was quiet and very enjoyable. Everything is clean and well maintained I have stayed here many times in the past 20 years. The upgrade that was done recently is very nice. The beds are some of the most comfortable we have experienced in the US or Canada. The rooms are on the high end of the scale for the area. We had no problem with that because this hotel is such a pleasant place to stay.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Martin C, Wow! Thank you for your amazing review and for your loyalty to our hotel and brand, we very much appreciate you taking the time to share your experiences with us. We are not quite finished with the upgrades, so you will be seeing more changes on your coming visits! I will be sure to pass along your kind words to all our departments, as they work so hard to provide the best possible guests experience. Thank you again for your great review and we look forward to seeing you again soon. Cheers, Meghan J

"Fantastic Stay!"

5
29/08/2017

The service was excellent, the room was clean, the food was delicious, and the atmosphere was great! We had a small incident with a room service employee entering our room even though the "do not disturb" sign was on the door. The woman at the front desk resolved the issue immediately and offered us a discount on our bill. This will definitely be our go-to hotel for quick getaways!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear jader562, Thank you so very much for your great review! I would like to apologize for your incident you experienced, but we are so happy to hear it was dealt with and rectified promptly for you. We do aim to provide the best possible service, and are glad you still enjoyed your stay with us. We do hope to see you again soon on your next getaway to Pembroke! Thank you again, Meghan J

"A Pleasant Surprise!"

4
26/08/2017

After 20 years, finally had an opportunity to return to the Best Western Pembroke Inn & Conference Centre - a most pleasant experience and surprise to return to. Very clean, wonderfully helpful staff, and a restorative stay, not to mention great value, very tasty meals at the in-house Westwinds Restaurant, a well equipped fitness facility and pool. A lovely respite after a 7 hour day on the road!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Susan S, Thank you for your review! We are so happy to hear that you got a chance to come back and visit us! We have spent the past few years remodeling the hotel, and are so glad you enjoyed the many improvements and amenities we offer. We have a few things left to do including a beautiful new patio, so next time you come, you will see some more changes! Thank you again for your great review, and we hope to see you again soon! Cheers, Meghan J

"Hotel"

4
23/08/2017

A nice clean and comfortable stay. Everything you require is on site and there is no need to leaves the area of the hotel. The restaurant serves up an eclectic array of acceptable menu items. i always enjoy the BW.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear richardsL2923GO, Thank you for your loyalty to our brand and for taking the time to review our hotel. We are glad you enjoyed your stay and had a chance to use some of the many amenities we offer here. We hope to see you back again in the future. Thank you again for the great review! Meghan J

"Average room, isolated but great staff"

3
23/08/2017

This is a decent hotel, with average rooms. Nothing special, a typical Best Western really, with great staff. It is, however, really isolated. It is right on the outskirts of Pembroke (itself nothing special), and you share the location with a Holiday Inn Express and a petrol station. The complementary breakfast is very good.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear OlderGuy1956, We thank you for taking the time to review our property. We are glad to hear you enjoyed your stay with us, even though we are a touch isolated. We hope you will be back to stay with us again in the future. Thank you again for your review! Meghan J

"Great stay before entering Algonquin Park"

5
23/08/2017

Great hotel with plenty of space. Excellent stay for my family. Would certainly stay again when traveling into the area. Rooms were modern and clean. Pool was refreshing for the kids. The outside patio area was a great place to have dinner with plenty of space to move around.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear beziness, What a great review! Thank you! We are the perfect spot to stay before heading to the beautiful Algonquin park, we hope you enjoyed your time there. We are thrilled you got to enjoy our newest addition to the hotel, out pool patio. It is a great spot for relaxing and enjoying thee sun. Thank you again for the amazing review, and we hope to see you again soon! Meghan J

"Great Hotel, Super Friendly Staff"

4
22/08/2017

This is a very nice clean hotel. The staff was also super great. They were smiling as we entered, and when we had to cancel our second night there was no problem doing this. The breakfast at the hotel was also great.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear aneums3, Thanks for your great review! We definitely have a team here who are passionate about their jobs, and they truly enjoy interacting with our guests. We strive to provide superior service in all departments, and we are thrilled you enjoyed your stay with us. I will be sure to pass along your kind words to the front desk, and all other departments. We do hope you will come and stay with us again! Thank you, Meghan J

"Great Staff Great hotel"

5
18/08/2017

Hotel was very very clean staff was very helpful with the need of towels the West Winds Restaurant has amazing food. Would go back just for the food Great place to stay and shop 24/7 restaurant right across the street was handy cant wait to go back

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear ErincT9474IK, You are welcome back anytime! Thank you for the fabulous review! Our team works hard to keep the hotel looking amazing, so I will be sure to pass along your kind words to them. We are happy to hear you enjoyed your experience at our restaurant, we have quite the hidden jem there! Then you again for your kind words and we hope you will be back soon! Cheers, Meghan J

"Very good stay"

4
17/08/2017

Planning to arrive around midnight on a road trip, phoned them and they kept the last room for us, although all hotels in the area were booked. The hotel is clean, up to date, excellent breakfast. Our room had a very comfortable murphy bed, as it is also used as a conference place. Prashanti at the front desk was very helpful.

"Absolutely amazing!!!!"

5
14/08/2017

What can I say other than we had the most amazing experience!! We were in a bind waiting for our house sale to go through and also having to deal with our loving dog being given a short time to live. The staff went above and beyond helping us and were so friendly!! And they gave us a top notch clean room and excellent food at the in hotel restaurant. I do not hesitate recommending this hotel to family and friends!! Our dog was even given the rock star treatment as well!! Thank you!!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Mike V, Wow!! Thank you for your AMAZING review! We love hearing about our guests experiences, and we are so happy that everyone took such great care of you and your dog! We have a great team here and they all take such pride in their jobs, so we will be sure to pass along your kind words to them. We thank you again for your great review, and we hope to see you here again! Cheers, Meghan J

"Love this Hotel!"

5
13/08/2017

I've been staying at this hotel for many years and it has never disappointed me. Always clean, fantastic staff and great food. Full size gym and indoor pool give this hotel the added touch. I travel for business, and I've stayed in all the hotels in Pembroke. By far, this hotel is the best in town.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Paulineo126, Thank you for the outstanding review of our hotel and for your loyalty to our hotel and brand. We love getting feedback from our long term guests, and we definitely enjoy having you stay with us. All the staff enjoying building relationships with our guests, and we are so glad you you enjoy coming here. Thank you again for your great review and we will see you soon! Cheers, Meghan J

"Wedding - very good experience"

4
07/08/2017

Stayed at the Pembroke BW for a family wedding on site. Ceremony on the grounds - lovely gazebo for ceremony. Would've been nicer to be a bit further from parking lot. Staff were so accommodating - great to have had the cocktails in the main area. Hall for dinner and reception, dance good size. Quality of food was great - amazing white wine sauce for the chicken. Desserts were great and midnight pizza was awesome!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear TasslehoffMoore, Thank you for your great review of our hotel! We very much enjoying hosting weddings here, especially when the ceremony is on site. It makes is so easy for the guests to arrive and stay in the same place for the day! I will be sure to pass along your kind words to all departments, and also mention to Chef that you enjoyed his sauce! Thank you again for taking the time to review our hotel, and we hope to see you again! Thanks, Meghan J

"Good amenities, ok size rooms but terrible breakfast"

3
04/08/2017

There's free 24/7 pool table and a decent sized pool and hot tub that open till 10pm. The facilities are clean in general. The room is in decent size, no complains. BW is famous for it's breakfast buffet but mind you, at Pembroke location, is it NOT served in buffet style. Instead, a voucher is given upon check in. The wait for breakfast is long (20-25 mins) and I got a melted plastic wrap in my food. Not a good experience.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear 832waic, Thank you for taking the time to review our hotel. On behalf of our team here I would like to apologize for your experience at breakfast. We strive to provide a great quality product and excellent service and we are so sorry we did not achieve this during your stay. We do hope you will consider staying with us again in the future, so we can make this right for you. Thank you again for your review, Meghan J

"Great place"

5
29/07/2017

The pool was clean and great to use. As was the hot tub. The staff goes beyond to make your stay a good one. The business center was useful and open late. The food at the restaurant was great and the suppertime special was tasty.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Christine P, Thank you for your review! We have a great team working with us, and we are so glad that you enjoyed your stay. Our staff are all very passionate about their jobs, and we love when our guests feel they go the extra mile for them. I will be sure to pass along your review to all departments! Thank you again for your kind review and we hope to see you again soon. Meghan J

"Wonderful place"

5
28/07/2017

The restaurant manager went out of her way to help me and my service dog! A big thankyou to all restaurant staff. My breakfast was made to perfection . We were looked after very well. The rooms are quiet

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear sherrycB7801PC, Thank you for your amazing review! We pride ourselves on customer service, and we are so happy that you enjoyed your stay with us. I will be sure to pass along your review to the restaurant. Thank you again for your review and we hope to see again soon! Meghan J

"Disappointing"

2
28/07/2017

Hotel had a good rating, but that was not my experience. Air quality in room was very bad. My mother is elderly and does not like to be cold so I turned heat up to 25, but air was making me sick (nauseous) so I had to turn on the fan & leave it on all night, which was very noisy, and made the air just bearable. (People in room next to us, said their air was also bad, and fan noisy too.) Other things that they need to do to improve are: I was looking forward to a bath, but after getting my Mom & our luggage into room, discovered we only had a shower, but as I did not want to have to move her I did not ask for a change. However, I think check-in-clerks should ask if you want a tub or if shower only room is ok. With the lights turned off, we could not see the path to the bathroom, so I had to turn on the bathroom light, and leave the door open a little. Unfortunately, the only light in the bathroom, also turns on its fan, which was also very noisy. There should be a light in bathroom that does not turn that fan on. On my reservation I had asked for a room close to an elevator, so that my Mother would not have to walk very far. When we checked in, they switched us from the 2nd floor to the first, but room turned out to be more than ¾ down the hallway. With the advance warning, and with my credit card guaranteeing the room, I would have thought they could have saved a room that was closer to one of the entrances. We had supper in their restaurant. My burger was fine, but the batter on the fish and chips for my Mother was so dark brown, it was black in places. We pulled the fish out of the batter, but as my Mother was not eating it, I tasted it and found it very rubbery… just barely cooked in places. I told the waitress, and she said it was not undercooked, but they were experimenting with recipes as it was a new type of fish that was much firmer than cod. I think that was probably some malarkey, but if true, you would think they would work out the cooking method before serving it to customers.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear joyp849, Thank you very much for taking the time to review our property, we appreciate your feedback back and we will use your concerns to ensure we create a better product for our future guests. On behalf of the entire team, I would like to apologize for not exceeding your expectations. I will be sure to pass along your comments to all departments and we do hope that you will consider staying with us again in the future, so we can make this right for you. Thank you again for your review. Meghan J

"Great stay in Pembroke area "

5
26/07/2017

We stayed 2 nights in July whilst visiting family in CFB Petawawa and it was very comfortable. Rooms and hotel very clean and well appointed. Large free carpark. We loved the saltwater pool and hot-tub area. Free breakfast was a choice from the express menu at the attached restaurant eg. pancakes and fruit, eggs bacon and toast etc. More than ample but you could just add items if desired, such as the hash brown potatoes which my son loved. First morning the server could have been a bit more welcoming but the lady on the second morning was much more cheerful. Hotel staff were all very pleasant and helpful. Would recommend jf stayong in the area.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear DASM1971, Thank you for the great review of our property. We always enjoy hearing that our guests had a chance to use and enjoy all of the amenaties we have to offer. I will pass along your review to all departments, as we love to share our guests experiences. Thank you again for the amazing review and we hope to see you again when you are next in the are. Meghan J

"nice"

3
25/07/2017

The best thing about this hotel is the staff. They were very nice and accommodating. The beds were great. Our problem was the hotel was very humid and full of fruit flies. Don't know if I would stay there again, unless those issues are resolved.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Rita S, Thank you for taking the time to review our property. I would like to apologize on behalf of our team for the issues during your stay. I can assure you they are being addressed. We strive to provide the best possible service and product for our guests, and appreciate you taking the time to let us know where we fell short. I thank you again for your review, and we do hope to see you back again in the future. Meghan J

"Awesome place to stay"

5
24/07/2017

The staff was smiling all day, we did not see 1 staff member without a smile in 5 days we were there. Service was very good from everyone. We will definitely return, rooms were so beautiful lots of room to move mini fridge a microwave. the reception area is very very nice.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Chant S, Thank you for taking the time to review our hotel! We have an awesome team of employees here, and they are all passionate about their jobs. I will be sure to pass along your kind words to all departments. Thank you again for your amazing review, we are thrilled you enjoyed all aspects of your stay, and we look forward to seeing you again.

"ONLY THE BEST WILL DO!"

5
17/07/2017

We booked this hotel for it's proximity to the venue we were going to. What a surprise we got. This hotel was clean, modern & bright. The staff (mostly) were a delight to engage with and went above and beyond to help with any request we had. I have to say the rooms were a delight. They were big by hotel standards with a bed, couch, desk, fridge, microwave, sink, wet bar and more. The beds were extremely comfy and the pillows were perfect. The restaurant was extremely busy in the morning for breakfast but again the staff was friendly and cheerful. The food was good and the coffee hot. A PLEASANT SURPRISE! Way to go BW.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear RumYum, Thank you!!! What an amazing review of our hotel! We are thrilled you enjoyed your stay with us, and are happy that we exceeded your expectations. We have an amazing team here and they work very hard to ensure the hotel looks great for all our guests to enjoy! We have completed extensive renovations to the the hotel in the past few years, and we are glad you enjoyed the updates and amenities . I will be sure to pass along your review to all departments, as we enjoying sharing in our successes. Thank you again for your kind words, and we hope to see you again!

"What a great place to stay."

5
16/07/2017

Here for a wedding on the 15th of July, 2017. Staff were exceptional. Food in the restaurant was very good. The breakfast that came with the room was a regular type of hot meal with some good choices - not the cold cereal and stale muffin that some places consider a breakfast. Rooms were modern, clean and had microwaves and refrigerators. Stayed two nights and would recommend this place in a heart beat.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear carver55, Wow! Thank you so much for taking the time to review our hotel, and for your kind words. We love hosting wedding here and are always happy to hear about the wedding guests experience. We are very proud of the team we have here and I will be sure to pass along your kind review to all departments. Thank you once again for your amazing review, and we hope you will come back to visit us again soon!

"need good toilet paper"

4
15/07/2017

Great hotel However if you do not want an early wake up with kids in the pool at 7am, do not get a poolside room. The toilet paper was see through so be sure to bring your own. Seriously. Other then that great place.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear doeson, Thank you for taking the time to review our hotel. We appreciate your honest feedback and will be using this to ensure we provide our guests with the best possible experience. We apologize for the noise of the pool, and please let reservations know next time, and we would be happy to book you into a different room. We thank you again for your review, and we hope to see you again soon.

"Excellent hotel and staff"

5
12/07/2017

Enjoyed our stay, staff was very friendly from the time we arrived, till we departed. Excellent clean facilities. Staff was friendly and efficient. Location was easy find. Breakfast voucher is awesome idea and great value. Breakfast was delish!

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Hi debbyg226, Thank you so much for your review! We are so happy to hear that you enjoyed your stay. We have worked very hard to create a team of passionate employees here, and we are thrilled you feel we have accomplished that. Thank you again for your kind words and we hope to see you again soon!

"Best Western Pembroke Inn"

5
09/07/2017

The hotel, the room and the staff were excellent!! This was my second stay at this location, within the last 12 months, each of my stays have been great and have exceeded all expectations. I'd recommend this hotel to anyone.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear christian_laforge, Wow! Thank you for your great review and your continued support of our property. We are thrilled that you had a lovely stay, and we thank you for your kind words about our property. We have a great team here, and I will make sure to pass along your kind words to the whole team! Thank you again, and we look forward to seeing you when you are next in the area.

"Nice and Clean"

5
05/07/2017

Now if every hotel I stayed in was this clean - thank you Best Western of Pembroke! I was pleasantly welcomed by the employee at the front desk - check in and out were quick and nearly seamless. Very much welcomed and appreciated. My only negative feedback would be that the front entrance was not at parking lot level which made it somewhat cumbersome to enter the Hotel with a handful of luggage - automatic sliding doors would have also helped.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Repsol_SP Thank you so very much for your AMAZING review! We take such pride in our wonderful property and have an amazing housekeeping team who work very hard to ensure the hotel it always looking its best. We are in the middle of planning a renovation to the front of the hotel, which will make it more accessible for our guests in the future. We are hoping to have this finished in the near future, so you will be able to enjoy this during your next visit. Thank you so much again for your great review, and we hope to see you again soon!

"Fabulous "

5
28/06/2017

5 star.. Treated with smiles from professionals. Brandy added that extra touch that made our day. The food was amazingly affordable. You gotta try the big burger. The name speakers for it self Best Western

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Bernieandrosie, Wow!! Thank you for your AMAZING review. It was a pleasure having you stay with us, and I am so glad Brandy was able to make it extra special for you. We strive to provide top notch service to all of our guests, and I am thrilled you felt we accomplished that. We hope you enjoy the rest of your honeymoon, and hope you will drop by and see us again in the future! Thank you again!

"Great hotel and Restaurant"

5
23/06/2017

We stopped here before arriving home from our trip out west. We checked in just before it started to pour, so we were glad to have a restaurant there in the hotel. The girl at check-in was very nice and efficient. We had a king room on the top floor. It was very nice, clean and comfortable. The rooms have all been refurbished. It was a quiet sleep. It was Father's Day, so we were lucky they had roast beef for dinner in the restaurant. The Yorkshire pudding was super with that. Breakfast in the restaurant was very good and a break from the standard hotel breakfasts. I would definitely recommend this hotel if staying in Pembroke. It is also easy access from the 17 highway.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear diy931, Thank you for your outstanding review! Our guests really appreciate that all they need during their stay is under one roof. This spring in particular, since we have had so much rain! I am thrilled you got to enjoy your Father's day in our restaurant, and we do make pretty good Yorkshires! I will be sure to pass along your comments to all departments, as we enjoying sharing our guest reviews with our entire team. Thank you again, and we hope to see you next time you head out West!

"Uke on tour"

5
22/06/2017

Great location in a pretty country side. Great hotel- clean, looked new, friendly staff, great bed and pillows, delicious meals. Great price, easy check in and out. I took my mom for an event... they were helpful with a main floor room.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear ukeontour, Thank you so much for taking the time to review our hotel. We love hearing about our guests experiences with us, and are so happy you enjoyed every aspect of your stay. We work very hard in all departments to offer our guests the best experience possible and it looks like we accomplished that with your visit. We do hope you will stop by again when you are next in the area. Thank you again for the great review!

"Renovated Rooms"

5
20/06/2017

Recently renovated and you can tell! Super cute rooms and at a fantastic price. It had a little island kitchen, minifridge and microwave. Was spacious. Patio door out to pool area. Really nice fitness centre & a spot to play pool to the side of the lobby.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear V3675NLrebeccam, Thank you so much for your outstanding review of our property. We have a great product and a great team here and we are all thrilled you enjoyed your stay with us. The pool side rooms are our most popular rooms, and guests love the ease of access to the pool, hot tub and fitness center. Once again, thank you for your great review, and we hope to see you again soon.

"Dont stay there. May as well sleep in your car!!"

1
15/06/2017

My wife says - camp out or stay in your vehicle but don't stay at the BW in Pembroke. We had a below grade room - looking up at the parking lot. It was damp and smokey smelling. The sink in the bathroom was plugged, so we had to use the bar sink. The next room had guests partying and yelling obsenities to each other until 3AM. There was puke to be navigated in the morning with our luggage at the door to the parking lot. The restaurant couldn't even do a reasonable nachos dish. A little cheese would have been good. Then it took forever getting the bill. Server was fine - just not enough staff. We left at 4:30 in the morning just to get out of there. Our other BW stays on this trip were average, but I question why AMA would promote them in their travel guides. we will not stay at any BW's on our return trip.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear PeterhI2521MO Thank you for your honest feedback of our hotel, we would not be able to improve without it. On behalf of the entire team here at the hotel, I would like to apologize for your dissatisfaction during your recent stay. I am sorry you did not enjoy your room, and were kept awake by your neighbors. I do hope that you would reconsider staying with us again and other Best Western properties on your return trip. I would also encourage you to let the front desk know of any issue you are having, and they would be happy to deal with them right away for you. I would be happy to talk with you more about this, and I encourage you to reach out to me directly at the hotel, as we would very much like to make this right for you, and restore your faith in the Best Western Brand. Once Again, my sincere apologies for not meeting your expectations, and I hope to connect with you soon. Thank you,

"Comfortable Stay"

4
09/06/2017

My room was clean and the bed was very comfortable. The walls seemed fairly thin however. I could hear muffled conversations from the hallway when walking past doors, as well as when a shower was turned on in the room next door. Staff was friendly and accommodating most times. I had no issues while using their wifi and having access to the fitness centre was great.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Maharlika G, Thank you for your great review! We are pleased you enjoyed your stay with us and had a chance to use our Fitness center. Our guests love it, and it is a great amenity to offer our guests. We do apologize that your rooms wasn't as quiet as you would have liked, but we hope that you will come and stay with us again when you are next in the area. Thank you again for the review!

"Nice & quiet room"

4
06/06/2017

After a 10 hour drive it's really nice to have a nice, clean room with a confortable bed. Chek-in was a breeze, the staff very pleasant. Check out was quick and breakfast was very good and fast. So I was back on the road for the next 8 hrs of my trip. I regularly travel to visit my kids and grand-kids and I will definitly make the Best Western in Pembroke On my sleepover stop.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear N6786CDisabellep, Thank you so VERY much for your amazing review of our hotel. We are glad you enjoyed our hotel after such a long drive! We strive to provide a comfortable and welcoming environment to all of our guests and we are so happy we achieved that for you. We hope to see you again on your next trip to visit your kids and grand-kids. Thank you again!

"love the spot"

5
05/06/2017

The place has it all. Has a great pool, fitness center, restaurant and great rooms. I always come here when I am driving through, as the staff have always been genuinely friendly. It is also right off the main highway.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Brian C, Wow! Thank you for your amazing review of our property! We do have a lot to offer here and are thrilled you got to enjoy it all during your stay. We have a great team working here and we are happy to hear that you always enjoy your stay and the service you receive. We hope to see you again soon on your next trip through. Thank you again!

"Fitness & Food"

5
29/05/2017

Great fitness center - - it's actually operated as a gym with membership and classes offered to the locals, so it's correspondingly huge and well-equipped. Breakfast is by menu only. Advantages: much better food than your average tedious breakfast buffet. Disadvantages: can take a little more time. But it's worth it. Especially if you order the delicious corned beef hash or eggs benedict.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Morgan W, Thank you for your amazing review of our hotel, fitness center and restaurant. We always enjoy hearing that our guests thoroughly enjoyed all of the amenities we offer here. I will be sure to pass along your kind words to both the restaurant and fitness center. We hope to see you back again soon. Thank you again!

"Pleasant Pembroke BW"

4
27/05/2017

Nice hotel very pleasant staff. Room was well appointed and clean. I felt it was slightly overpriced for its location, which is well out of town and nothing around it but a gas station. That being said I would stay there again if passing through.

Meghan J, Director of Sales at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Saundra 22, We thank you for your kind review of our hotel. We enjoy reading about our guests experiences at the hotel. We are thrilled with the product and the team we have here and are glad you enjoyed your visit. We hope to see you again when you are next in the area. Thank you again

"Conference visit"

4
13/05/2017

I attended an industry conference at the Pembroke Best Western. When I arrived the reception staff was pleasant and very engaging. The room was clean and comfortable. Service in the restaurant was pleasant and the food was decent. The set-up for the conference was well done and the staff efficient in maintaining services during the event. I would like to bring my family to the Pembroke area for a visit and would recommend staying at this facility again.

Dale G, General Manager at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear 254keng, thank you very much for your review! We absolutely love hearing from our Conference Guests and it sounds like you had an enjoyable and productive day. We would be very pleased to welcome you and your family for a fun stay when you can enjoy the pool and hot tub and more of our facility. We hope to hear from you very soon. Thanks again for your loyalty!

"Best Western Pembroke"

5
05/05/2017

Our stay at the Best Western Pembroke was such a pleasant experience. The hotel is modern and the amenities were all great. We attended a large banquet at the hotel and the food was excellent. Great value.

Dale G, General Manager at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear X989ECcharlesw, WOW, thank you so very much! We love hearing from our banquet and conference Guests as you have a chance to enjoy our entire facility. I will be sure to pass along your comments to the entire Team, including our Executive Chef. Thank you again for your kind words, we hope to see you soon!

"Clean"

4
03/05/2017

Very clean and quiet. Restaurant in house so you don't have to drive. Easy access from the highway for a overnight stay. Not far from town. Would recommend wheelchair access at front door with access button for your luggage.

Dale G, General Manager at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear N8072UZcarmenf, thank you for your review! It's nice to hear that you were able to enjoy our facilities. You will be happy to hear that our front entrance area is being completely revamped and the plans will include an access ramp and automatic doors. We hope this didn't cause too much inconvenience during your stay, and that you will continue to be a loyal guest. Thank you again, we hope to see you the next time you travel to the beautiful Ottawa Valley!

"Almost perfect"

3
29/04/2017

The room was very nicely decorated, bed was comfy. Wet room shower :-( a big mess to use but appreciated the roll in capability. The air conditioner is TOO loud. Woke up every time it came on. :-( Tone that noise down, please.

Dale G, General Manager at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear GOVYKS, thank you very much for your review and feedback. Please accept our apologies for not exceeding your expectations. We hope you will stay with us again and give us the chance to do so! We are currently working hard to replace some of our older AC units and improve the noise level on all others. Once again, thank you for your review and thank you for staying with us!

"Lovely clean place to stay"

5
18/04/2017

Very kind friendly staff. Rooms very modern and clean. All amenities in this hotel beautiful pool and gym is available with classes. Restaurant in the hotel for convenience and breakfast part of the deal.

Dale G, General Manager at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear bon1952, thank you so much for an amazing review! We're very happy to hear that you enjoyed your stay and our facilities. We hope to see you again soon!

"I would like to LIVE here!"

5
07/04/2017

My husband brings his canoe group here every year - and they have always loved staying here. This is my first visit....and it is wonderful! Great rooms - all with granite counter kitchenettes, nice size, REALLY comfortable beds and terrific customer service. Pool with hot-tub and great work-out room. It is a 1st class RESORT and I would highly reccommend it to anyone staying in beautiful Pemroke. Laurie Cook - Sister of Cindy from TV's Polka Dot Door.

Dale G, General Manager at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear Cindy C and Laurie, thank you so much for the amazing review! We loved having you at our Hotel and in our Community for the weekend to entertain the little ones. We hope you will be back soon, thank you so much for being a loyal Guest!

"Best Western Business Trip"

5
03/04/2017

new redone rooms and carpet, fridge, micro, king bed...its nice...lots of tv channels...about 2.5km out of downtown... free breakey tomorrow..seems like a good value..Holiday Inn Express across road, hence upgrade.. would stay again... go for sushi downtown..

Dale G, General Manager at Best Western Pembroke Inn & Conference Centre, responded to this review
Dear carriecopeland123, thank you so much for the 5-star review! We're very happy you love our renovations and upgrades and I hope you enjoyed your breakfast! We hope to see you again the next time you're in the area.

"Business convenience"

4
23/03/2017

Quite pleased with the staff and overall experience. easy in and out process. Nice to have a restaurant on site. The hotel is starting to show it's age, as I have used it in the past few years, however it is still comfortable and clean and affordable.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Glenn L, thank you very much for the review! We completed our major interior renovations in 2015, but we still do have more planned for the building and exterior this year, so please let us know what you think. Thank you very much for being our loyal Guest, we hope to see you again very soon!

"I always enjoy my visits here"

5
10/03/2017

I have stayed at this hotel many times, and I truly enjoy my visit every time. Room: Rooms are always clean, big and cozy! Hotel: The pool and hot tub is fantastic. People from pembroke do use the pool for aqua fitness so you are able to partake in that. Gym: Great! Lots of equipment and classes available. Restaurant: Breakfast is included and delicious. Even the lunches/ dinner is great. General location: Close to highway. Overall, I would highly recommend. I always enjoy coming back and staying here.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Ashmash49, thank you so much for the excellent review! We're very proud of our service and facilities and truly do love hearing feedback like this. I will be sure to pass along your comments to the entire Team. Thanks again and see you soon!

"Comfortable, quiet, spacious room"

4
04/03/2017

I stayed here in Feb/March for three nights. My room was a junior suite with plenty of sitting room with a pull out couch combination. Couch was great to sit on if you had a troubling back. A comfortable queen size bed. Proper adjustable desk chair. Bonus were table lamps that had electrical outlets in their base which is especially nice with bedside lamps for those using CPAP machines. Clean rooms, two bureaus in my room for all your clothes. Ample room in the closet to hang clothes too. Decent size washroom. Wet bar with under counter microwave and mini fridge. Small coffee maker, hair dryer, iron and ironing board. Black out curtains.

Dale G, Public Relations Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Hello GalenOneFortyEight! Thank you for your reviewing and sharing your accommodation experience with us. It's a comforting thought to know you enjoyed your stay and were satisfied with your experience. I will pass alone your kind words to our staff who work diligently to hear feedback like yours. We hope to see you again.

"Pleasant overnight stay"

4
27/11/2016

Friendly staff greeting upon arrival. Stayed here previously but rooms have been renovated since last time. Rooms were very clean and comfortable. We had poolside rooms and the family enjoyed their swim time. Breakfast was good - not your typical continental. The staff at the restaurant were most helpful and try to cater to your dietary needs. A very pleasant stay.

"Clean, comfortable and great service "

5
02/11/2016

Spent a night with my family right from check in we had superb service! The room was clean and comfortable! Special shout out to the maintenance gentleman that was checking the chemicals and cleaning he was awesome and so friendly! I was a bit concerned that we were going to have a horrible night since there was #1 a craft beer conference and #2 an extremely rowdy hockey team staying but who ever booked the rooms was a pro. We didn't hear a peep from anyone all night. I'm actually concerned my 1 year old son may have disturb our neighbours!

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear OutdoorExpGirl, we can't thank you enough for the fantastic review! That was a very busy weekend and everything went very smoothly. We love hearing stories like yours, and also love knowing that we were able to help you enjoy a night with your family. I will make sure our entire Team reads your review and congratulate them on a job well done. Thank you again and we hope to see you soon!

"Comfy bed, nice bathroom, pool, good food"

4
24/10/2016

Stayed for 1 night, bed was comfy, room was well provisioned, wifi worked well, restaurant was surprisingly good! Ham and Gouda grilled cheese :-) Great pick for a weekend or home base to explorer the area.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear rpsimcoe, thank you so much! The Ham and Gouda Grilled Cheese is definitely a favourite on our menu, glad you loved it! We are very happy to be located in a great spot for exploring the Ottawa Valley in all it's glory. See you again for your next adventure!

"Business Stop Over"

3
24/10/2016

There are not to many choices in this area for places to stay. This Best Western was located conveniently close to the main highway and was priced reasonably for the area that it is located. The check in and check out ladies were very accommodating with a smooth in and out service. Beds and pillows were comfortable. They have a restaurant on site that was nice to have.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear 44jeff1970, thanks for the great review! We're very happy you enjoyed your stay and found everything to be smooth and convenient. Music to our ears. We hope to see you again soon!

"night stay"

5
13/10/2016

This was a work trip, it was a very good nights stay. Bed was comfortable and room was very clean, to bad I had to start early in the morning so I could not have the breakfast. Also close to the Hwy which is nice for us truck drivers

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Ryan E, thank you for the review! We love hearing from each and every Guest, and we are a perfect fit for Truck Drivers due to our parking and location. Hopefully next time you can enjoy our amazing made-to-order breakfast. Until then, Happy Trails!

"Nice stay, Great Breakfast, Nice staff"

4
03/10/2016

This is a nice hotel, staff are friendly. Our room was a large, beds were comfortable and clean, no bathtub but lovely large shower, little bar area in the room which is nice to put your food items out on. We were there on a one night stay so we did not take in the pool or other amenities. the restaurant is lovely open and airy very comfortable. The breakfast that is complimentary with your room is not your traditional continental breakfast - it is Fresh made to order breakfast - you choose how you want your eggs sunny side up or over easy and when it gets to your table it is Fresh and not made from pre-packed, pre-cooked, warm in a microwave.. it is from a fresh cracked egg and bread and jams and butter and toast and bacon - Really it is the small things - and this small thing makes a big difference.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Shelley L, thank you so much for the excellent review. We are very proud of our entire property and love hearing feedback like yours. We believe our made-to-order hot breakfast is one of the things that truly sets us apart form our competitors, and as you said, it's the small things that make a big difference. I will be sure to post your review for the Team to read and feel proud of their efforts. Thanks again, we hope to see you soon!

"Nice stay."

4
16/09/2016

We returned to hotel this time after 2 yrs.Very clean and modern room. The counter with sink in room was nice. Room was clean and modern. Nice hot tub and pool. The restaurant on site is good and will diffenitely stay again. Price is a little expensive for off-season but was reduced a little for military discount.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Paul L, thank you very much for the review! Our Government/Military Discount is definitely a great value. We do check our market daily to ensure our rates are competitive and usually even lower than comparable local hotels. On behalf of our entire Team, thank you for your Service to this fantastic country and thank you for staying with us!

"Very clean, recently renovated, breakfast was excellent."

5
12/09/2016

This a very nice and clean hotel, the service was exellent, would definitely stay here again. The breakfast was very good, with a good choice and made for you, not the usual waffle machine and scrabble eggs or cold cereals.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Alan C, thank you for the great review! Very nice to hear that you enjoyed our Made-To-Order Hot Breakfast, I will pass along your review to our Executive Chef. We hope to see you again very soon!

"Comfortable and functional hotel"

4
07/09/2016

Good hotel as a stopover for anyone enroute somewhere. Clean, comfortable with modern decor. Large rooms with good self catering facilities & air con. Plenty of parking and a decent bar & restaurant if you want to eat in. They do a pretty reasonable breakfast as well. Didn't try out the pool or hot tub - but it looked a good size & well maintained.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear ElisabethM527, thank you so much! We do love our location as a stopover point and enjoy welcoming the road weary for a relaxing, stress-free night. Hopefully the next time you're passing through you can use the pool and hot tub. Happy traveling!

"Great few days away."

4
05/09/2016

Great clean updated rooms. Bar fridge in room. Nice indoor pool. Free parking. Free wifi. Nice restaurant on site. Good affordable breakfast in restaurant. Comfortable beds. Only downside was that there are no bathrooms in the pool area. Means you have to go to the lobby or back to your room if you or your kids need a bathroom break when poolside. Also could be more seating in pool area.

"Great place to stay!"

5
05/09/2016

We recently stayed 2 nights in Pembroke due to our daughter starting college there. The Best Western was recommended to us by her landlord. We weren't disappointed. Great location just off the highway and only a 5-10 min drive to the downtown core and the college. Room was a great size and had 2 queen size beds which were very comfortable. Excellent wi-fi. Great water pressure in the shower. Very clean and spacious hotel. We checked out the pool and fitness centre, but unfortunately didn't have time to use them. Pool table on the main level was a bonus. Breakfast was included and there was a nice selection of items to choose from on the menu. Nice grounds as well, including a gazebo and garden area which was home to a chipmunk that would come right up to us when we sat there. There's also an Irving big stop directly across the road so gassing up before you need to hit the road again wasn't a problem. We had hoped to eat supper there one night (a Friday night) but the line up was out the door, so the food there must be pretty decent. Check in and out was a breeze. All in all, very enjoyable experience and I would definitely recommend staying here.

"Good place "

4
05/09/2016

Right off the Highway, clean modern rooms with a small bar/efficiently counter. Bar fridge an microwave. Pool and hot tube. Both were working properly, something a lot of places can't say these days as they cut costs in the wrong spots! Good restaurant so you can stay put after a long day riding. Several Km out of Pembroke. Ample parking. Great for the Highlands trail loop ride.

"This is a Great Place to stay"

5
05/09/2016

Right from the start we were impressed with this lovely property. The staff at the front desk and on site restaurant were great. Everything was nice and new and fresh and clean. All amenities were working except the hot tub was down for cleaning Sunday afternoon. We never heard a peep from another room. I have already recommended this hotel to others

"Very quiet stay"

4
04/09/2016

The hotel is just a little out of town. Personal is very charming. Our room (129) was at the opposite of the lobby, it was very quiet & clean. Bed was really comfortable, it's been a long time that I've slept like this. There is a restaurant attached to the hotel, the Westwinds. The breakfast is served there and it is pretty good in general.

"Excellent motel"

5
03/09/2016

Arrived midnight without reservation on one of the busiest nights of the summer. What a wonderful reception given us: the desk clerk found the last room available for us. Thank you!! Excellent room at high Best Western standard. Hot breakfast was very good.

"Pleasant Experience"

4
03/09/2016

We stayed for two nights, going on a day trip to canoe paddle up the Barron Canyon, and also to visit family in the area. Check in easy and pleasant. Room just fine with good mattress. Good shower. Hotel was somewhat busy. Hard working staff at breakfast each morning. Breakfast good and reasonably priced.

"great location"

4
25/08/2016

Arrived without a reservation and was surprised they had a room available.The staff was very friendly and helpful,room was clean and large,very nice salt water pool,hot breakfast was included,very nice hotel which was updated in 2015.well stay here again,very central with the express way at your back door.

"Smoking in room"

3
21/08/2016

first room provided has strong smell of smoke. Hotel provided other room. Moving of bags inconvenient. Someone should be checking rooms before customers go inside. especially since the staff told me all rooms are non smoking. How did the cleaning staff miss this? Makes me wonder about rooms being cleaned.

"MBCC Homecoming 2016"

5
21/08/2016

What a great hotel for a large group, the staff are terrific, the food was very good. We held our wrap up banquet in a small room off the dining room which was very comfortable. If you are looking for a base while exploring the valley, I would strongly suggest this hotel.

"As expected"

5
18/08/2016

Stayed for 1 night on a motorcycle trip. Hotel is close to highway but a fair distance from town. ...complicated somewhat by road construction. Great fitness center on site. Had breakfast on site. Beds were comfortable and hotel was quiet at night even though it was almost sold out.

"Great Hotel"

4
15/08/2016

Our stay at the Best Western was excellent, the rooms were large and clean and the front desk is very helpful. Also if you arrive late you can order pizza until 11:00pm. Also a great place to stay if you are going White Water Rafting with OWL

"Typical Best Western"

3
11/08/2016

Pretty standard, modern refresh throughout but still is an older hotel. Rooms were larger than today's standards, with small kitchenette. Air conditioning is very loud. You also hear a lot of hallway noise. Breakfast included. Would I stay here again if in Pembroke, likely not.

"Decibels damage loyalty and ruin sleep"

2
11/08/2016

Any room adjacent to the indoor pool or overlooking it will have a front row seat to sirens announcing wave action in the pool - every 15 minutes beginning at 0800 hrs. Even on Sunday and bank holidays. Either everyone into the pool or stay in another property. And don't be surprised when checking in to see $250.00CAD security deposit on your credit card (unique in >50 years of travel internationally). Unless you arrange for housekeeping to inspect your room with you present the morning of your departure you may have a surprise on your next credit card statement.

"Best Western Predictable"

4
10/08/2016

Another great Best Western property! My favorite hotel chain. Consistently great accommodations & Pembroke location delivers what I expect. I recommend it! If you are in Pembroke check it out. It is a great spot.

"This is a very nice Best Western for a smaller city"

4
10/08/2016

We spent 3 days in July 2016 at this hotel. As motorcycle riders we were touring some of the best roads in Ontario for motorbikes. Our first impression was excellent. Beautiful renovation, indoor pool and on site restaurant with bar. What could possibly go wrong? Well, the understaffing of the on site restaurant for one. unbearably slow but pleasant service. inconsistent presentations from the kitchen. Notably a late nigh chili that was so far removed from anything resembling such a thing in my experience I sent it back. I've given the hotel 4 stars because discounting the restaurant it deserves that. Such a shame, that what amounted to a bonus at this location was too frustrating. We did give them a second and a third chance, spoke up concerning our impressions. Good luck! Would I stay again? Sure. Would I eat there? Probably not.

"Not a great stay- Ice cold pool- no hot tub"

2
07/08/2016

Stayed one night in early July. Holiday Inn reservation online no longer has the option of requesting a top floor--- not sure why they changed this--- but it's a big issue for me which may very well prevent from booking with them again. We did not get a top floor after requesting upon check in--- although we had no issue with the lower floor this time...however the AC unit in the room cut in and out all night no matter how many times I adjusted settings which contributed to a poor night's sleep! Room was very clean and linen fresh. The pool was very COLD and there was no hot tub which was disappointing. Wi-Fi was poor--- mostly unresponsive and constantly dropping. Breakfast was good--- usual Holiday Inn fare and as usual the coffee was horrid! Would not stay here again. Too many problems and short comings for the high price.

"Disappointed "

2
04/08/2016

The decor is nice, and rooms well laid out!! Disappointed in our King Suite, we're not able to get the a/c heat balanced, and maintenance left for the night, made a loud noise for quite a while even after turning it off, so then we roasted all night until turning a/c on again, which then blasted until we turned it off. No "auto" cut out. Also, it's a nice view of the pool, but LOUD at 0700 (and I'm talking older ladies, not kids!) rooms echoed the noise right into the room... ?? Our kids room was also nicely laid out with nice furnishings, but the patio door was filthy!! Our son ordered a pepperoni pizza from the restaurant and it was not good at all. Poor taste and barely cooked. A lot of potential in this hotel, just a little more attention to details needed. Would we stay again? Probably not. Other decent options in town it looks like worth trying.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Carissa & David L, firstly, thank you for taking the time to provide your feedback, we sincerely appreciate it. Secondly, our sincere apologies for the issues you experienced during your stay. We aim to provide a superior Guest experience but it is obvious we did not achieve that for you. I would love to discuss this in further detail with you, if you are willing. I can be reached at the hotel through Guest Services. Once again, thank you for your time and consideration, I hope to hear from you soon.

"Pembroke hotel"

4
31/07/2016

The hotel is an excellent value. It is extremely well appointed with wonderful upgrades in the recent renovations. The indoor pool is a bonus although could use better entrance steps. The fitness centre is a fully equipped gym with staff. The room was spacious and had nice touches like a small kitchen area with counter and sink along with the standard microwave, coffee maker and fridge. The bathroom is nice with a walk-in full size shower. The only concern is the onsite restaurant. Good food and cold local beer on tap, but woefully understaffed. That goes for breakfast and dinner all three days of our stay. A shame. A real breakfast is offered free with the room but the service level was appalling. and it was nice to have an onsite restaurant/bar but it was not worth the wait.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Ralph W, thank you so much for the great review! We're very happy you enjoyed your stay with us. Our sincere apologies for the issues you experienced in the Restaurant, we definitely do our best to avoid issues such as these. I can tell you that we've been working hard to improve our staffing and service levels in Westwinds during this busy season. We hope you'll give us another chance to provide a superior hotel and dining experience in the future. I would be happy to speak with you more about your stay, please feel free to contact me if you wish to do so. Thank you once again.

"Very comfortable stay"

4
24/07/2016

I stayed at this Best Western for 4 nights while on vacation in the area. My hotel room was very clean and comfortable, and the housekeeping service did a great job every morning. The grounds were well kept, and the restaurant staff was friendly and attentive even though they were constantly on the go in the morning. (I only had breakfast there.) BTW, hotel guests get a restaurant coupon every morning which entitles you to either a free breakfast buffet (if serving) or roughly $6.00 off a menu item. One small wish here: almost every breakfast item has bacon or ham involved. I had the veggie omelet two days in a row, then I broke down and had to ask for another dish with tomato instead of ham (which they happily did; I just don't like asking the kitchen for substitutions). I will also mention that I was given the accessibility room. Although I didn't need this feature, I did note that this bathroom has no tub or shower stall. Rather the entire room is tiled, with a draw curtain that separates the shower from the sink/toilet area. And the tiled floor has a gradual incline from the doorway. This all means that if you are traveling with someone in a wheelchair, they would be able to wheel right into the bathroom, draw the curtain and shower themselves sitting down (the controls are low and the showerhead is both adjustable and detachable). Also, there are firm grab bars in both the shower and toilet areas. I don't see a lot of reviews that discuss accessibility features, so thought I'd mention it here. The only issue with my room: I found the A/C unit woke me up every time it cycled on/off; I finally just shut it off altogether at night. That worked for this particular weather (low 20's in the evening), but it would be difficult to do that if it was the middle of winter. Also, the rear guest access door to the building had a shaky push-bar (the holding screws were coming out); a potential security hazard. But all in all, if I was staying in the area again, this place would definitely be on my short list. You can use Air Miles to stay here (which I did), and it's right off the TransCanada Hwy 17 (which I could NOT hear from my room).

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear James K, I simply cannot thank you enough for such a detailed review of what you experienced during your stay. We use this feedback to continue improving and keep our Team at it's best. I am happy to report that we are in the process of changing out some of our older HVAC units with modern new models that are super quiet. I did notice that back door issue and had it resolved immediately also. Once again, thank you so much for taking the time to send us your thoughts and experiences. We hope we'll have the chance to exceed your expectations in the future!

"Decent hotel"

2
21/07/2016

After reading some reviews on Tripadvisor, I expected more of this hotel. The staff is kind and helpfull. Rooms are big enough, but the towels were dirty. In the evening we ate at the hotel. I can say, it was very good! Especially the ribs. However the breakfast-buffet was not so good. You get only one drink and for a refill of orange juice, you get an additional charge.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Ferry D, thank you for the review and honest feedback. I will meet with the Team members involved to discuss how we can improve our Guest Services in the future. We're very happy you enjoyed our Westwinds Ribs, they're definitely a menu favourite. We do offer bottomless coffee and tea with our complimentary breakfast along with one juice, which is standard in most restaurants. We hope you'll consider staying with us again the future, please feel free to contact me at the hotel any time if you'd like to discuss your review further. Thank you again for your feedback, we can't improve without it!

"amazing!!!!"

5
21/07/2016

we had a monthly membership for the pool at the best western in pembroke. i have a small daughter. the staff where very helpful and polite. it is very clean and a really wonderful spot to go to. the hours where nice and flexible. and its salt water!! way better for you. all in all we will be going back. the other i appreciated was that the staff where never sitting around doing nothing. they work!!! job well done folks. thank you for making our swim time such a great time.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Britany S, I can't tell you how refreshing it is to hear from a Pool Member, especially with such a great review! Our Staff work very hard to keep our Pool and Fitness Centre in great shape and will love hearing this feedback. The decision to switch to saltwater has definitely paid off for us, everyone loves it. We hope you'll continue to use our facilities and spend more quality time with your Daughter!

"Good Beds"

4
20/07/2016

I always look for a hotel with good workout facilities and this has a very nice large weight room and aerobic machines. Also a smaller sized indoor pool and hot tub. Basic breakfast is included. For instance 2 eggs (any style), bacon toast and coffee are included. Rooms are comfortable with mini fridge and microwave. Access to a kettle at front desk is possible. Overall a great little hotel. Its close to highway so if one is looking for transit point this would be your first choice.

"Family of 5 "

4
08/07/2016

Loved this spot, as a family of 5 two adults 3 small kids age 8 and two 5 yr olds Pros.. the room was great staff very on the ball and friendly.. swimming pool was awesome gave kids something to do besides watch tv ask for any extras pillows blankets towels you get it fast.. the queen sized bed was awesome an comfortable.. room was clean as well as everywhere else we will be returning in the future... Cons... the pull out couch needs to be bigger (not a double) looked more like a single and maybe new mattress not that comfortable the compilmentary breakfast wasent that good and i returned my kids sour chocolate milk to the waitress she didnt return to get them another drink ?? All in all good stay clean, and friendly staff and i don't get out much to rate alot of places but i do work at a resort myself we will definitely stay here again

"No problems"

4
03/07/2016

Stayed here on for a night on our way to Ottawa. Hotel was fine, room was okay, bar area was well used by residents and locals alike and food was acceptable for the price paid. Breakfast was included in the rate and was good.A good stopping over point.

"Excellent on All Counts"

5
26/06/2016

We stayed here back in November 2014, and although at that time our room was starting to look tired and the restaurant was temporarily set up in the lobby, we still thoroughly enjoyed our stay, but knew that we'd have to return to check out the new digs. It's absolutely fabulous. Our room was spacious, modern, spotless and comfortable. I don't know why this hotel isn't rated as a BW +. The attached restaurant has delicious food at a very reasonable price, and a complimentary full breakfast is included in the room price. And to top it all off, we cashed in our Best Western Rewards points to cover the entire cost of the room. Life doesn't get much better than this.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Mike D, you're going to make us blush! Thank you so much for such a fantastic review, our entire Team is truly proud of the finished product and loves being able to share it with each and every Guest. As for being a PLUS, we will have new signage going up later this year so stay tuned! Once again, from our Family to yours, thank you very much for the amazing feedback. We look forward to your next stay!

"Great hotel"

4
19/06/2016

Great hotel in Pembroke. Nice staff. Accommodating. Clean rooms. Comfy bed. Nice breakfast in restaurant - better than the continental options in other hotels. Shower pressure was great. I would definitely stay again and recommend it if you are looking for a hotel in Pembroke.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Shannon S, thank you very much for the recommendation, and for staying with us! We love hearing such positive comments about our Westwinds Breakfast, we feel it sets us above any other hotel choice in the area. We hope you are able to enjoy it again soon!

"Very clean and friendly staff"

5
18/06/2016

This hotel has recently been upgraded. The beds are very comfortable and the staff are the BEST! There is a restaurant on the premises, which is very convenient. I travel to Pembroke often on business, and I would not stay anywhere else.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Pauline O, wow! We can't thank you enough for not only a great review but also being a loyal Guest! We take great pride in offering a complete hotel experience for each and every Guest, and providing a "home away from home" for our corporate clients. See you again very soon!

"Very accommodating "

4
02/06/2016

Stayed two nights with my wife and 1 year old while I was working in the area. Guest services was helpful and made sure we had a room with a crib and a tub for the kid. Room was I have come to expect from Best Western. Updated, clean, comfortable. Hotel has a big indoor salt water pool. Be warned though! If you have a room that faces the lobby or pool you will hear EVERYTHING through your sliding balcony door. You will have a lovely view of either the pool or lobby, no outside windows. So ask for a room on the back side of hotel if you want some quiet and a glance at the great outdoors. Hotel also has an awesome fitness Center.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Jamie P, your feedback is sincerely appreciated! Our poolside rooms are very popular, but not for every Guest. We try very hard to make sure at time of reservation that you are reserving a room that suits your needs and wishes, but it sounds like you didn't enjoy that choice. We are very happy to recommend a variety of other room types that would be perfect for you during your next stay. Simply call us direct to inquire and we will see to it. Thanks again and see you soon!

"Second Visit - Still as Good"

5
31/05/2016

Another comfortable stay with the room being clean and spacious room with the added bonus of a kitchen area with microwave. Plenty of parking around the hotel. Restaurant inside the hotel offer breakfast using a BW voucher. It convenient to get to the east side of Algonquin Park. (about 40 minutes drive) where I saw beaver on a pond. Magic

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear NaturesMoments, thank you very much for being a loyal Guest! Algonquin Park is truly a National Treasure and we are so fortunate to have that beauty in our backyard. We look forward to seeing you again the next time you travel to the Ottawa Valley. Thanks again!

"Good hotel great breakfast "

4
21/05/2016

For some reason hotels in Pembroke are more expensive than bigger cities, but at least the Pembroke Best Western provides good value. The rooms are nice and the pool is full size and a great temperature. The hot tub barely works. The breakfast choices are excellent, with your voucher enabling you to order a variety of items.

"Nice place - noisy pool area"

4
03/05/2016

Enjoyed our stay at this hotel, but was surprised at the noise from the pool area in the morning. We had to leave early, so it wasn't too inconvenient for us, but if you plan to sleep in, ask for a room away from the pool.

"Excellent Hotel"

5
24/04/2016

We were extremely pleased with this hotel. It was beautiful inside and out. Everything was well cared for. It was convenient and easy to find. My son and I stayed there to attend a hockey try-out. The room was clean and comfortable. We had breakfast at the restaurant twice and the food was great. We did not have time to use the fitness center or the pool but both appeared clean and popular among guests.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Helen S, thank you so much for the fantastic comments! We are very proud of our property and love hearing that our Guests enjoy it as much as we do. Hopefully the try-out went well, we'd love to see you again the next time you're in the Ottawa Valley!

"Beautiful Pool area, wonderful restaurant staff poor priorities. Poor food quality."

2
29/03/2016

2 Adults, 2 Kids, one night in a queen suite. Mixed feelings on returning, probably won't considering the options in Pembroke. Pros - Beautiful pool area, nice mattresses, renovated rooms looked nice. Cons - renovations seemed to only be aesthetic, old room entry card readers worked 50% of the time, absolutely 0 pressure in showers and the water temperature fluctuates as if someone is flushing a toilet elsewhere. Old, incredibly loud furnace/fan unit right beside the bed. When we arrived, on a Saturday, at check-in time, we were greeted outside the main entrance and asked to enter through the "restaurant" entrance and wait as there was a wedding ceremony in the entrance.....I kid you not, not a reception, the actual ceremony, in the entrance. So my wife and I gathered our two young kids (8 and 2) with the luggage and entered into a narrow, low ceiling hall were the restaurant washrooms were and had to wait for about 5-10 minutes while the reception went to get us our key's and room info. The pool entrance is also off the main entrance/reception area and of course the kids wanted to go swimming. It was very awkward to say the least, walking through the back of a wedding ceremony in bath ropes and bathing suits while trying to keep two excited kids quiet. To top it off, later, as we went down to see the entrance area (as it is large and very nice), with the kids, the wedding party was still there doing photos, again awkward and intrusive feelings as our kids wanted to see the fireplace and sit on the couches, you know, be excited kids. The restaurant had very friendly staff but the quality of food left a lot to be desired, especially considering the cost. Eggs benedict and a Spanish omelette were ordered, the eggs were served with the yolks completely cooked through and the omelette had the frozen sausage you would find at McDonalds as their "spicy sausage", not real sausage. For a $14 omelette I expect real food. The pool area was the only saving grace to the hotel, tons of sunlight in the morning and afternoon and not over salted. In the end, if you are going here, check to make sure a wedding is not happening in the entrance area on your check in day and I would recommend going across the street to the truck stop for food.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear James C, thank you very much for your feedback and review. We can't improve without knowing where we have fallen short, and I apologize for not exceeding your expectations during your stay. I would embrace the opportunity to have further discussions regarding your concerns, with the hope we can have another opportunity to earn your loyalty. I can be reached directly at the hotel if you wish to do so. Once again, thank you for your honesty and feedback, I hope to hear from you soon!

"Great family hotel"

4
23/03/2016

We go at least twice a year with our granddaughter. She loves the pool and the restaurant. It has been renovated and we love it! Great friendly staff and Pembroke has a lot of amenities. It is relaxing to sit at the fire in the lobby area!

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Rose D, thank you so much for the amazing review. We do our very best to provide a warm, relaxing and safe space for families and all Guests to unwind, especially the little ones. Thank you once again from our Family to yours!

"Snowmobile Getaway"

5
23/03/2016

We ended up staying 3 nights and choose Best Western over other local hotels due to the outstanding service we received the first night. The modernization were nice. Rooms were excellent. The Restaurant was excellent with great staff. Thank you for making my unexpected extended stay great.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Jim E, thank you so much, we enjoyed having you with us! We love the fact that you stayed with us longer than expected and got to enjoy all we have to offer. See you again the next time you visit the Ottawa Valley!

"Not recommended so far"

3
22/02/2016

We stayed on the pool side and i wouldn't recommend a room on that side of the hotel, it may be better on the other side but will have to try, maybe, next time i'm in the area. This hotel has been completely renovated but nothing was done for the noise level on the pool side except that the beds are more comfortable.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear SusanLuc, thank you for the review and feedback. We do understand that the poolside rooms can be a little noisier than others, they do open directly into the pool area so when busy, some noise is unavoidable. We are more than happy to reserve a non-poolside room for you when you stay, please simply let us know at reservation time and we'll take care of it. We're very happy you enjoyed our new beds! Thank you again for the review, we hope you'll let us improve your opinion the next time you stay in the area.

"Valentines Day Getaway"

5
16/02/2016

My husband and I stayed here for two nights and were absolutely blown away. The rooms were clean and spacious. The beds were SO comfortable and the amount of amenities the hotel had was ridiculous (in the best way possible)! There was a hot tub, a salt water pool, saunas, a billiards table, a sizable gym with quality workout equipment. PLUS there was an absolutely delicious complimentary hot breakfast buffet! The hotel lobby was so beautiful that we hung out by the fireplace for hours. It was a wonderful treat for us and we'll be coming back every year for a Valentines Day excursion. Highly recommend!!

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Michael T, WOW, thank you so much for the amazing review! We do our very best to ensure our Guests have a warm and relaxing stay, and feel like they're at home away from home when staying. We hope you'll stay with us again before next Valentine's Day, there's so much to do in the Ottawa Valley all year round! Thanks again and see you soon.

"Great room with the world's noisiest heaters"

3
14/02/2016

Best Western have a reputation for great rooms and the Pembroke Best Western is included. The rooms were spacious with small kitchenettes that made the stay very comfortable. Until Sorry to report that the Best Western Pembroke Inn has arguable the world's noisiest heaters. Couple that with the world's noisiest bathroom fans (attached to the light so use was unavoidable) the experience was similar to resting inside a Jumbo Jet engine. So the evaluation is : the rooms are great, but not conducive for sleep.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Rob S, thank you for the excellent feedback and review. We are in the process of replacing some of the heat units and fans in our rooms, and we sincerely apologize that you didn't have a great experience with your room. I hope you'll give us another chance to exceed your expectations the next time you're in the area. I can be reached at the hotel at any time if you'd like to discuss your stay or a future reservation. I am sure we can improve your opinion if given the opportunity. Thanks again!

"Service"

4
29/01/2016

I went to Pembroke to attend a Memorial for my Grandmother. The hotel even though it was having some renovations done was clean, warm, and inviting. However the reason that I felt like sending in a review was the because of the restaurant staff. They were excellent to say the least. Over the two days we were there Janet had taken great care of us. She was patient, attentive, and funny which was very much appreciated by our whole family. I would recommend staying there to family and friends.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Troy M, thank you very much for the great review. We're very sorry for your loss. I will be sure to pass along your comments to all staff involved and congratulate them on a job well done. We hope to see you again the next time you are in the Pembroke area.

"The Best Stay Ever"

5
04/01/2016

Convenience of being right off of hwy 17. Our family met here and we all enjoyed the salt water pool, the hot tub and the newly renovated lobby, beautiful. The room now have a wet bar, so convenient for all. The staff of the hotel and the restaurant were very pleasant and accommodating. We will definitely be back

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Glenyce B, wow, thank you so much for an amazing review! We are very proud of our newly renovated facilities and love hearing that our Guests enjoy all we have to offer. We hope to see you again very soon!

"Repeat"

4
18/12/2015

Had stayed here during renovations without any problems. Renos now complete. Remains a viable good quality stop. Abundance of hockey teams brings with it the associated ambiance, not an issue with the hotel per se. Westwinds provided the expect high quality food and service.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Slednutz, thank you for the great review. Pembroke is a Hockey Town and there is no doubt as an extension we sometimes become a hockey hotel! We do our very best to ensure that all of our Guests have a fantastic experience. Nice to hear that you enjoyed Westwinds Restaurant during your stay, and thank you very much for being a repeat and loyal Guest. See you again soon!

"Good for A Short Stay"

3
02/12/2015

It is all right, clean and with a pretty good restaurant on site, however, the lower level rooms smell kind of moldy. Since window do not open at all... it does become unpleasant after a few days. The great feature of this place though is its staff. Everybody is so friendly and helpful that it almost makes up for any other shortcomings. Otherwise... there is not much choice in the area and this hotel is kind of far from everything. When stepping out one feels like being dropped in the middle of a huge soccer field. However, if in need for a decent place to stay, breakfast is included and across the highway there is an excellent Irving truck stop offering even better lunch options.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Vladimiramirela, thank you for your honest feedback. We use each and every piece of information as a learning tool to improve our Guest Experience. We are very happy to hear that our staff were able to exceed your expectations and make you feel at home during your stay! Please feel free to contact me directly at the hotel if you are willing to provide further feedback. Thanks again, we hope you'll give us a chance to provide Superior Service the next time you travel this way!

"Best Western Pembroke is the Place to Stay!"

5
30/11/2015

Stayed at this hotel for business. Hotel staff were helpful. New updates to hotel lobby and rooms. Beds/sheets were very clean and comfortable (this is the most important thing in my opinion when staying at a hotel). Rooms were clean and nice. Food at the Westwinds was good (service was a little on the slower side because it was busy, but that would be my only critique). Express Check-Out was easy. I would definitely recommend this spot and would stay here again.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Kristal C, we sincerely appreciate the excellent review! We are very proud to say that we are a Best Western Certificate of Housekeeping Excellence recipient, so we love hearing feedback like yours. I will be sure to pass along your comments to our Housekeeping Department and reward them for a job well done! We hope to see you again very soon!

"Perfect Venue"

5
24/11/2015

This recently renovated hotel with a conference centre and restaurant provided the perfect venue for an afternoon party of 70, a very satisfactory evening dining experience and a comfortable overnight stay. The lobby area is particularly appealing with it's lineal gas fireplace against a wall of grey ledge stone. This large areas boasts a pool table as well as other amenities.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Heather R, we can't thank you enough for the kind words. We love hosting events and conferences, and hearing feedback like this is extremely rewarding! We've gone to great lengths to make our Lobby area a warm and relaxing place to unwind, so it's particularly nice to hear that you were able to enjoy it. We hope you'll consider us for your next conference or overnight stay!

"Best in town but"

3
13/11/2015

Stayed here during a scheduled power outage. Desk clerk never told us Windows could not open so basically claustrophobic for 4 hours. No backup generator working. Ordered cocktails at dinner but waitress said we only have beer and wine. Next morning we breakfasted in a different room and they had a full bar. Weird. Beds decent, clean, food average. Breakfast buffet was quite good.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Robert R, thank you for your honest feedback. I am very concerned by your comments, we did have a scheduled city-wide power outage, which we posted information about in each Guest Room and at our Front Desk. I would like to speak with you about your dining experience, our meals are all served in the same space so there may be a misunderstanding that hopefully I can rectify. Please feel free to contact me at the hotel at any time to discuss. Once again, thank you for your review, I look forward to hearing from you soon.

"A great getaway spot for business or pleasure!"

5
10/11/2015

The newly renovated hotel is a great spot, whether travelling solo for business or with the family. The rooms I have stayed in are clean, modern and very comfortable. The newly redesigned lobby is welcoming and warm. The pool is warm and large, providing a great distraction after a busy day. Staff at the hotel are amazing and friendly. The onsite restaurant provides a wide variety of great meals and the attached fitness facility is second to none.

Dale G, General Manager at BEST WESTERN Pembroke Inn & Conference Centre, responded to this review
Dear Bill D, thank you for the fantastic words, especially about the Fitness Centre. We encourage all our Guests to experience everything we have to offer, and truly enjoy our facility. Thank you once again, we hope to see you very soon!

"Fantastic!!!"

5
07/11/2015

It was one of the most amazing hotel I have ever stayed in . Very large room with all the facilities you need. Very nice restaurant. The food was excellent and all the staff were very nice, friendly and helpful. The only drawback is the distance to town, but I think in Canada all distances are longer than in Europe.

"Wonderful, quiet stay!"

5
28/10/2015

This was such a wonderful experience. Stayed here with our parents as our son was getting married in Pembroke. Incredibly quiet and clean rooms. Beautiful lobby to relax in. Staff was very accommodating. Delicious breakfast included. Pool looked inviting although not enough time for a swim.

"Great Hotel"

4
15/10/2015

It's a home away from home. Staff are very nice and friendly, the fitness room is superb. I forgot an item in the room and did not find it out until I was back home, I called the reception, they checked and found my item - I was able to get it back.

"Room placement"

1
12/10/2015

Placed a person with mobility issues on the basement floor at the far end of the hallway. No Elevator, no ice machine. Had to travel down steps to get to the floor and walk a long hallway. Had to go up 2 flights of stairs to use the pool, get ice. Only one way out in case of a fire or emergency and it involved stairs.

""One of the Best" Best Western hotels"

5
12/10/2015

This was a very comfortable stay with the room being spacious, clean and spacious room. Plenty of parking around the hotel. No the usual buffet breakfast it was a very delicious breakfast from the restaurant inside the hotel which I enjoyed. The hotel is convenient for the highway as its out of town but if you want to go into Pembroke is was quite a way. To be honest I couldnt see much reason to go to Pembroke!! I stayed here as it was convenient for the East gate of Algonquin Park. (about 40 minutes drive)

"Modern, clean hotel with great staff"

5
30/09/2015

This was my second stay here. I have nothing but positive things to say :) Front desk staff were extremely efficient and friendly. Room was bright, spacious, modern and clean. Keep up the good work BW!

"hotelpoor"

2
30/09/2015

we stayed at the hotel and we were not very pleased with our room which had a musty mold smell . unfortunately I became ill that night and although it may not been connected I still felt bad. We stayed in the lower area of the hotel and it was very inconvenient to get to other areas within the resort . Would not recommend this resort again

"Genial staff, convenient room, nice looking inn"

5
29/09/2015

My wife and I just enjoyed one night at the Pembroke Inn, but if we ever pass through the area again, I would definitely book a return stay. The first thing I noticed when we entered the lobby was how spacious and well appointed it was with a pool table at one end. The second thing that struck me was the friendliness of the desk staff. We came in contact with three employees during our time there, and they all helped us with smiles on their faces. The room was clean and roomy. The sliding door did not have a view of the outside, but instead opened to the anterior of the pool area. At first I thought that it might be noisy, but there were enough doors to the pool to shut out the sounds of bathers. As far as the location of the Pembroke Inn, I liked the fact that it was relatively isolated with not much of anything nearby, except a convenient gas station which enabled me to fill the tank before resuming our trip in the morning. The complimentary breakfast was more elaborate than some--a kind of limited buffet, but the fact that it took place in their restaurant made the ambience a little better than many hotels that designate a stagnant little room off from the lobby for their continental breakfasts. My wife and I also had dinner in the hotel's restaurant the night before and what we ordered was quite good. Overall, except for the usual hotel standard of a relatively noisy AC unit, our stay was quite enjoyable.

"Nice Hotel on the edge of town"

4
26/09/2015

Stopped here for one night during a fly drive holiday. Ideal location on the edge of town & real easy to find. Plenty of parking & it's free Hotel is very modern, has it own dining facilities & fitness suite, which included a pool & hot tub which we made use of, all free of charge. We ate in the Westwinds restaurant & prices were not expensive, 2 meals & 3 drinks came to about $60 including taxes, if you don't fancy eating in the restaurant there was plenty of other places nearby, including a highly rated truck stop just across the road. The room was very good, had its own mini kitchen, including fridge, microwave & coffee maker and free high speed wi fi. Staff were very helpful

"Great stay!"

5
25/09/2015

Convenient to highway, not far into town. The room was nicely renovated and was absolutely spotless! I am soooo paranoid about bed bugs so I tore the mattress and bedding apart, it all seemed brand new, not a spec of anything on any of it! New furniture in room, lovely countertop in kitchenette and washroom. Nice touches in the room, including a mini fridge. Breakfast was included and was great, lots of choices and everything tasted great. Service was fine, no complaints. Amenities at the hotel looked clean (pool), although I didn't use it. Really appreciate that there was no fee for parking as there is at Best Western in Niagara Falls. Room was very quiet, no rowdy guests as I have encountered at so many places before; we had a wonderful sleep. Investments in recent renovations were very smart! I wish the fireplace in the lobby was on as it would have been very cozy but I know it's a bit early in the season for that. Pembroke is a lovely quaint small city, my first time there. Great distance from Algonquin Park, was worth the drive from the Niagara Region.