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Best Western Ai Cavalieri Hotel, Palerme

4.0/5  - basé sur 494 notations.
Via Sant'Oliva, 8, 90141, Palerme, Italy - See map

Best Western Ai Cavalieri Hotel is charming, classic and comfortable 4 stars hotel in Palermo strategically located in the historical and business heart of the city, few steps away from Piazza Politeama, in great position to move around one of the main shopping streets in Palermo. The 45 rooms, divided by different type to meet and exceed needs of all kind of travelers are elegantly furnished with many comforts and services to make your stay in Palermo very pleasant. Our special business rooms are perfect for people travelling for business, with many additional services! Best Western Ai Cavalieri hotel has a warm and comfortable atmosphere, is perfect solution for your business or leisure trip to Palermo. In the hotel you will find warm hospitality and many places to spend relaxing moments, like the lobby, provided with free WiFi connection, and our bar where you will enjoy good aperitif and most renewed cocktails. Our 4 spacious meeting rooms situated in charming environment, are suitable for all kind of meetings and conventions.

Best Western

Ai Cavalieri Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 478 guest reviews
NOTE ISSUED
Excellent
182
Very Good
231
Average
49
Poor
12
Terrible
4
REFER TO NOTICE
Business Business
131
Couples Couples
183
Family Family
59
Friends getaway Friends getaway
49
Solo travel Solo travel
30
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Part 'character' and part modern - great location, very good breakfast"

4
27/08/2018

The hotel is on a quiet street close to the main square and main shopping area. It has two parts, the character-full but older rooms on the street and the modern rooms at the rear. We stayed in the modern area but looked at a beautiful classic-type room with balcony on the street. unfortunately, it smelt of cigar smoke and we are non smokers. The modern room we were in was large and very clean. It had a comfortable King bed, safe, big TV, blackout curtains and built-in or fixed furniture. Coffee machine was provided. WIFI was slow and required each device to be signed in. The bathroom had a walk-in rain shower that we had problems with, using the hose shower instead. Basin, toilet, water pressure, hot water supply, shaving mirror, were all good. There were hand-wash and body-wash dispensers. Breakfast was good and gluten free bread was available. The wait staff were helpful. Overall, we liked this place and it's location.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, thank you very much for sharing your thoughts with us. We are glad you enjoyed our hotel and our services. The greatest satisfaction of our job is just to be able to read reviews like yours. We're sorry for the inconvenience of the smelt of cigar. We're glad you choose Best Western Ai Cavalieri Hotel for your stay in Palermo. We hope you will be again our guest during your next trip. Greetings from all the staff.

"Well located, but poorly managed"

3
05/08/2018

This was the first time that I stayed at the hotel. The receptionist took some time to complete my check-in, even though I was the only one at the reception. He was resolving some issues over the phone, and me, checking in, had to wait until the end of his conversation, with whoever ended. Well, it happens ... But friends, please read me carefuly ... bigger problems were yet to come. I made a reservation in an executive king size bedroom. Upon entering the room, I noticed an architectural decoration completely inappropriate related to my standards. There was no separation between the bedroom and the bathroom, sink and the central bathroom mirror fully visible, no privacy at all. What's more, the shower compartment was completely transparent, glass devided, that is, whoever in the shower would be totally seen by anyone inside of the room, willing or not. For me, a minimum of individual privacy is compulsory. Therefore, I did not accept to stay in this room, which apparently was one of the "refurneshed" one. I asked for another one, more on the "orthodox" side. This new room was noticeably older, which would not be a problem if everything worked out fine.... The shower was inside the tub (OK), water outlet coming from the top, side guard between the tub and the bathroom (a glass flap) to prevent the shower water from falling on the bathroom floor was installed. The infiltration of water was unbelievable. Soon the bathroom became completely flooded, minutes after each shower begun. Impractical. Simply lack of maintenance. But essential for the comfort of the guest who was paying for all the installation. Parking, for those coming by car, is quite affordable. Breakfast food quite reasonable, nothing much to brag about, and the hotel location, in the city, is excellent.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, thank you for your review. We are pleased that you appreciated the central location of the hotel, just a few steps from the most important sites of Palermo centre. We're sorry to read such a severe comment about the room and our staff. When you arrived our receptionist completed your check-in, he speaked at the phone only to give informations to other guests. We're sorry if you had the impression he was not attentive to you and your needs. You booked a Deluxe Double Room, and we gave you the best Deluxe Room we have,in our opinion. When you said the room was not the best for your, our staff promptly changed your room, with another of the same category, on the fourth floor of our building, with a balcony, with great views. All the Deluxe Rooms have a hydromassage tub. We're sorry if you had some issues with the shower, and water, but you said anything to our staff that would immediately check for any water infiltration. But in any case we often do maintenance work on the rooms and we had no problem with that room. In any case, we will check again. We want to thank you for choosing Best Western Ai Cavalieri Hotel for your stay in Palermo. We hope to have you again as our guest during your next trip in Sicily. Best Regards

"Great location and wonderful breakfast!"

5
03/05/2018

Very easy to walk to quite a number of sites in Palermo as the hotel was ideally situated. Breakfast was very good with a great variety of food. Hotel room was on the small side, but typical for many European hotels.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, thank you so much for your wonderful thought that fills us with joy. We appreciate your review and we feel very proud to be able to offer you a pleasant and relaxing stay. We hope that in the future you can take advantage of the opportunity to return to visit us, you will be welcomed as a special guest. Thanks for everything. Best Regards from Palermo.

"Very Nice Hotel, Excellent Staff and a Very Good Location"

4
25/04/2018

This lovely hotel has a traditional side and a newly renovated modern side. We stayed in the modern side for 3 nights and found it very clean and comfortable. It has a lovely breakfast area, restaurant and bar. The staff is wonderful. They are helpful and accommodating. The location has several upscale restaurants, trattorias, pizzerias with much nightlife. The hotel is about an 8 minute walk from Teatro Massimo, which is a great starting point for many of the city's highlights.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, thank you very much for having decided to share your comment with us. Your words fill us with joy. Our job is precisely to make our guests' stay pleasant and unforgettable. We therefore hope to welcome you again as our guest. We would like to thank you again for choosing to stay at Best Western Ai Cavalieri Hotel. Best regards from all the staff.

"Excellent location in Palermo"

4
25/04/2018

We arrived in Palermo worn out from traveling. This hotel was a great starting point for our trip through Sicily. It was clean and comfortable and offered an excellent breakfast selection in the morning with fresh-squeezed juices and coffee made to order.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, all staff want to thank you for choosing to stay Best Western Ai Cavalieri Hotel for your holiday in Sicily.The review is very gratifying for us and encourages us to do more and more of our best to offer at all times a high quality service. We are very pleased that your stay has been such a rewarding experience for you. Thank you for sharing your comments. Greetings from Palermo.

"Great location"

4
19/04/2018

The Best Western Ai Cavaliers Hotel is right in the midst of the historic city center. It is easy to walk to the cathedral or the Norman Palace. We had a room in the new section which was modern but smaller than I expected. The bed was comfortable, the shower was enclosed, and the WiFi worked. There was a desk but really no where else to sit. Our daughter had a room in the older section and although we had upgraded our room she had a classic room with a small sitting room attached. But the shower was the bathtub style which I do not like. Breakfast was good and the people at the restaurant and at the front desk were friendly and helpful.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, all staff want to thank you for choosing to stay at Best Western Ai Cavalieri Hotel .The review is very gratifying for us and encourages us to do more and more of our best to offer at all times a high quality service. We are very pleased that your stay has been such a rewarding experience for you. Thank you for sharing your comments. We want to thank you again. Greetings from Palermo.

"Nice people, nice hotel"

4
02/04/2018

It is a busy area with nightlife and one way streets so it is very hard to find if you are driving. They have parking behind the hotel. Everything was great once we found it. Nice area, walk to the square, restaurants, etc.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, thank you for your review. The hotel is located in the city centre, so we offer private parking for our guests. We're glad you appreciated our hotel and services. We hope to have you again as our guest. Greetings from Palermo

"There is a Rabbit in the Dinning room!"

5
27/03/2018

We stayed one night with the tour and then we stayed on because it was a good place and close to our needs. The room was comfortable and from what I can remember from the service it was OK. Every morning we came down for breakfast and there at the entry was a big furry rabbit so I took a photo of my wife next to the rabbit. She liked the rabbit. Breakfast was good. What you need to understand just about every breakfast you have in Italy is that it is all about the cold cuts and cheese and the Italian sweets you come across. Yummy. Ciao

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, thank you for your review. Many thanks for having chosen to spend your stay at Best Western Ai Cavalieri Hotel. We are glad to read your positive comment and it is a pleasure for us to hear, you could enjoy this comfortable holiday experience. If you want, you can share your pics with us, on our Facebook fanpage or Instagram. Thanks a lot. Kind regards from the staff, and from the rabbit!

"Well positioned but some improvements could be made"

3
06/03/2018

Spent three nights in the Cavalieri Hotel and have mixed ideas: on the one hand, it is very well situated, within walking distance of a number of monuments/sites and restaurants, and gives a good sense of Palermo. The hotel itself is a bit of a downside: the rooms are not well isolated, and we ended up hearing neighboring rooms above and to the sides quite a bit (it was a bit... intimate, given what one may hear). Perhaps the worse was the temperature, which was quite warm: when inquired at reception about how to cool it down, they had no solutions but to open the window (which would let in street noise and cigarette smokes from a bar nearby). Other than that, it was tidy and offered the basics, the front desk staff varied from helpful to dismissive, and the bed was middling. If they are offering a special price, it might be worthwhile, but I believe one can do better in Palermo.

InterludeHotels, Interlude Hr Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear guest, Thank you for sharing with us your opinion. Our rooms are equipped with soundproof double glazing to allow our guest to enjoy the best stay experience, considering the central location of the hotel. Certainly if you had told the reception about the noise coming from the neighboring rooms, they would try to solve the situation as much as possible. We regret that there have been problems with the temperature, but the heating system, as described on our website, is with individual control; our staff advised you to open the window, even though the heating system was switched off, in order to allow the air to change and refresh the room a little. Thank you anyway for sharing your thoughts. Greetings from all the staff

"Great value for the money"

5
11/01/2018

Hotel is nice and clean with excelent breakefast choice, parking for cars and close to cener of the city. Nearby wine bar and walking distance to all major atractions. Stuff is very griendly and helpfull. Love the place and will stay there when next time in Palermo.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, many thanks for having chosen to spend your stay at our hotel. We are glad to read your positive comment and it is a pleasure for us to hear, you could enjoy this comfortable holiday experience. Thanks a lot. Kind regards from the staff.

"Good location"

5
06/01/2018

The location is just off the busy traffic streets but easily within walking distance of the main attractions. Staff extremely helpful and on the ball. Rooms very comfortable and clean. We recommend the junior suite for space and they have a balcony too. Breakfast offering is however quite ordinary and not of a standard one would expect in a hotel of this good quality. However notwithstanding this, a most enjoyable visit and we would stay again.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, all the staff wants to thank you for having chosen to share your comment on the stay spent at Ai Cavalieri Hotel. We are glad to hear, you could enjoy a comfortable stay with us, in the heart of the old town. Many thanks, greetings from Palermo.

"Excelent stay"

5
02/01/2018

First of all Hotel has a private parking 10€ a day and it's like 50 mtrs from front desk. Breakefast with variety of stuff. Rooms cosy and clean. Personnel speaka English and it's located in the centre....just what we want.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, many thanks for having chosen to spend your stay at our hotel in Palermo. It is a pleasure for us to understand, you could enjoy this holiday experience in the heart of the town and we feel satisfied, hearing you could find all that you expected. Thanks for sharing your opinion. Greetings from the staff.

"Best Western need to invest money on the upkeep of the rooms"

3
22/11/2017

The staff at reception were very friendly and helpful. The staff at breakfast were also very pleasant. The mattresses were firm and comfortable and the room was quiet. We slept well. There does need to be some extra training for the housekeeping staff. They should make up the rooms when it suits the guests, not when it suits them. Best Western need to invest some money in redecorating the rooms. The walls were badly marked and scuffed. The sealant around the bath was mouldy and needs replacing. This, in our view, is not the fault of the staff but of Best Western who need to provide money for redecoration.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, thanks for having chosen to spend your stay at our hotel, situated in the heart of the town of Palermo. We appreciate very much your attentive review and every criticism is welcome to us, because it only helps us to understand, how to properly improve the quality of the offered services. We will take the chance to put our efforts and attention in the housekeeping proceeds, in order to offer a really comfortable stay. Thanks a lot. Kind regards from the staff.

"QUITE MEDIOCRE"

2
16/11/2017

Highly mediocre and not worth the money! Not only are the rooms a bit dated, but the worst thing is the service: When we got to our 4th floor room, we realized that in the bathroom, instead of the wall button designed to flush the toilet, there was a big hole!!! So no way to flush... Tried calling reception to change rooms, but reception did not pick up. So I had to go downstairs to the reception and asked for a change of rooms. "Oh, no! was I told, it happens all the time, it's not a problem, someone will come up and fix it for you..." So I went back up with an employee who indeed fetched the button inside the wall and put it back in the right place! One has to wonder why this was not done before the arrival of new guests!!! And on and on... There are no individual toiletries, only liquid soap/shampoo in a dispenser, which would be ok it was not practically empty when you arrive...Here again, you have to chase housekeeping to refill it... Mind you, everyone is nice enough, but they definitely lack professionalism and training! Would not return in this place which doesn't deserve the Best Western label.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, thanks for having chosen to spend your stay at our hotel in Palermo. We appreciate, you decided to share your opinion with us. Every comment helps us to understand, how to put all our efforts to make the necessary improvements and offer an higher quality service. We warmly invite you to accept our apologies for the bad working of the flush in the toilet. Our cleaners put all their attention before leaving the rooms to the arriving guests. The maintenance did not arrive immediately after your complaint from the moment they had to welcome and accompany all the guests of the group to the assigned rooms. However, we could not allow you a change of room only because all the rooms had been already booked. Thanks to your attentive observation, we could give a deeper technical intervention to solve this discomfort ever. In any case, we will keep on mind all your criticism, because it will give us the chance to make some changes and offer an higher quality service. We accept your comment and we apologize for the discomfort erased. But we do not think to not deserve to belong to an hotel chain, like that of Best Western. There are many aspects that make this facility unique in its genre and the staff always shows all its professionalism and love for this job. Thanks once again. Kind regards.

"Room total smelt of cigarette smoke"

2
28/10/2017

Last day of my trip around Italy and Sicily and unfortunately I ended up in this place. The hotel as such is quite nice but when we went into our room it was vile, extremely stale odour of cigarette smoke. This place you can smoke and I really didn't like it. The room was hot so I wanted to put on the air conditioner with a window open for the cigarette stench but you can't have that. Either the window or air conditioner - put up with the stench and be cool or open window and be hot. I did request another room but they said they didn't have one. They do serve a great breakfast. If I did stay here again it would have to be on the assurance that I have a room that guests haven't smoked in.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, thanks for having chosen to spend your stay at our hotel. We appreciate the fact, you decided to share your criticism with us. In fact, every comment helps to understand, how we can improve the quality of the offered service. We warmly invite you to accept our apologies for the discomfort erased. If was not our intention to give you that kind of room. Unfortunately we had no choice, the hotel was fully booked and there was no other free accommodation. We would like to invite you to visit us once again, so you will have the pleasure to experience a really comfortable holiday experience. Thanks. Greetings from the staff.

"Very clean hotel"

5
27/10/2017

Best Western Al Cavalieri, is a very nice hotel. The rooms are very clean and the people at the front desk are very friendly. The location of the hotel is very good. Also the breakfast in the morning was delicious they gave you a variety of different foods that was very fresh. Also you are at walking distance to everything. If you're going to visit Palermo Italy I would recommend this hotel.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, all the staff wants to thank you for having chosen to spend your stay at our hotel. We are glad to hear, you could enjoy a comfortable holiday experience in the heart of the town. Thanks for sharing your opinion with us. Greetings from Palermo.

"Very good Hotel in Palemo"

4
23/10/2017

We (a group of five) stayed in Cavalieri for a week in September. The hotel is very well situated in the Politeama zone, a bit outside the old center but still in a comfortable walking distance to almost everything. The shuttle bus from/to the airport stops 5 minutes away from the hotel. Rooms are clean, (relatively) spacious, (relatively) quiet and (absolutely) well equipped - including wi-fi which is quite useable. Beware of rooms adjacent to the elevator. If you are sensible to low frequency noise, ask for an other room. Staff is very friendly. Breakfast is served in a wide, airy room (a kind of covered courtyard) and has more than I ever needed. All in all a very nice place for a stay in Palermo.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, all the staff wants to thank you for having chosen to share your opinion about the quality of the offered services. We are glad to hear, you could enjoy a comfortable stay and experience the the town of Palermo. Thank you very much. Kind regards from the staff.

"Nice location, big rooms!"

4
23/09/2017

Best Western usually makes me think of motels in small towns. This is a 4 star hotel in the big city. Larger than expected with sitting table and two chairs, the corner had a chaise with ottoman. The balcony opened to a quiet street in the morning, choose the fourth floor, best view. There are number of restaurants within walking distance. Grocery 2 blocks away, main walking and shopping street is easy to get to. Breakfast has a varied menu of hot and cold choices. Hope this helps make your decision. We liked the room 402!

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, all the staff wants to thank your for having chosen to spend your stay at our central hotel in Palermo. We appreciate very much, you decided to share your opinion about us. Many thanks, greetings from Sicily.

"Best Hotel on our Europe Trip so far. "

5
19/09/2017

We've stayed at many places during our Europe Trip, but Ai Cavalieri was a breath of fresh air. We were given an amazing room, quite large in space and a comfy king bed. Bathroom was updated and modern. Balcony also looking out into street. Great service and great location.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, many thanks for having chosen to spend your stay at our hotel situated in the center of Palermo. We all want to express our thankfulness for sharing your opinion with us and we feel satisfied, hearing you could enjoy a comfortable holiday experience. Thanks a lot. Greetings from the staff.

"Very happy with overall experience & location"

5
17/09/2017

The Best Western basically saved our lives on a recent trip to Palermo. We had rented an Airbnb in the opera house piazza, and arrived to find that a huge event was in full swing for both nights we were booked, in the square. The noise was so loud it was shaking our building. We found the Best Western online, and walked over to check out the neighborhood - very cute, quiet and minutes from the city center. We booked a King room, and arrived to a friendly staff. We stayed on the 4th floor and to our surprise the room was huge, and also had french doors which opened onto a small balcony. Really lovely. And quiet! Also good is the bar that is attached to the hotel, Graal Club. It has a very nice courtyard area where you can enjoy the outdoors and have a drink and a bite. Overall, great experience, exceeded expectations.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, many thanks for having chosen to spend your stay at our hotel. We all want to express all our thankfulness for your positive review and we are glad to hear, you could finally enjoy a comfortable and quiet stay. Thank you so much. Greetings from the staff.

"Good location for a city wander"

4
27/08/2017

Ideal for sightseeing on foot, we had a large room with a double bed and a separate area with twin beds in which meant we had space to spread out a little (lots of luggage). Service was very good from reception and they parked the car for us (chargeable parking but reasonable). Nice bar at the front of the hotel but no restaurant service just breakfast which we missed sadly.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, many thanks for having chosen to spend your stay at our hotel in Palermo. We are glad to hear, you could enjoy your stay in our company and we appreciate the fact, you shared your opinion about this holiday experience with us. Thanks a lot. Greetings from the staff.

"One of the best in town"

4
23/08/2017

Great location, helpful personnel and good breakfast . Get the recently renewed suites or executives rooms . Receptionist when above their pay grade to be helpful, also bell men and breakfast staff. Used to be a high quality condominium .

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, thanks for having chosen to spend your stay at our hotel in the center of the town. We appreciate it very much and we are glad to hear, you could find this kind of experience comfortable. Many thanks, kind regards, the staff.

"Good location hotel/ clean"

3
02/08/2017

The location is very good. We are aircrew and found restaurants, bars, nice grocery store, and high quality meat & cheese (la drogheria) shops close. Unfortunately there was renovation going on during the day so you would not be able to rest in the day. I would have given them an additional star if the renovation was not so loud. Clean. Internet.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, thanks for having expressed your opinion about your stay at our hotel. We understand the discomfort erased from the noises coming out from the renovation works. We warmly invite you to accept our apologies. Our aim is to always improve the quality of the offered services, that is why we decided to make some change. Thanks for having chosen us. Greetings.

"Highly recommended traditional hotel ideally located."

5
25/06/2017

A traditional hotel ideally located for sightseeing and shopping; comfortable rooms and excellent bar area and breakfast room. Staff very informative and helpful,with good recommendations for restaurants, sights etc. Within easy reach of some of the best restaurants in Palermo and for the airport shuttle bus. We would certainly recommend this as an ideal city base.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, thanks for having chosen to spend your stay at our hotel in Palermo. We appreciate your comment very much and we feel satisfied hearing, you could enjoy a comfortable stay in our company. Thanks for having expressed your opinion about this experience. Kind regards from the staff.

"Stayed with Insight Vacations Tour"

4
22/06/2017

This hotel was in a great location and although I was not fortunate enough to be given a balcony room on the tour the room was clean and comfortable. But what really makes this hotel special is the fantastic staff. They are the most friendly helpful staff I have ever come across while being on an organised tour. From the the cleaning staff , dining areas and front desk, the staff just couldn't have done more to make my stay so memorable. Others on my tour felt the same way too. The dining areas are just so light and airy with great decor . The management should be very proud of their wonderful staff.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, we can not find words good enough to express our gratefulness for your positive comment about your holiday experience in our hotel. We appreciate it so much and we feel proud to hear, you could enjoy a really comfortable stay with our company. Thank you very much for having chosen us. Kind regards

"Excellent location and clean hotel"

5
09/06/2017

Hotel was close to all the monuments and cathedrals in a nice area of town. Our room was great overlooking the street on the 4 th floor. WiFi was a little weak since we were in a corner room but otherwise fantastic hotel with very friendly staff. Would recommend if visiting Palermo.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, thanks for having chosen to spend your stay at Ai Cavalieri Hotel. We appreciate very much your comment and we feel grateful for your opinion about this holiday experience. Thank you very much for your recommendation. Greetings from the staff.

"Great Location - Beautiful Friendly Hotel"

5
05/06/2017

This hotel has a great location, friendly staff, and clean rooms. We could be downtown in minutes with the bus stops located just a few short blocks away. Gelato at your doorstep, and the hotel itself has a delightful bar. Their breakfast was included in the price and provided a terrific buffet. We enjoyed staying here and would do so again and again.

InterludeHotels, Interlude HR Customer Care Department at Best Western Ai Cavalieri Hotel, responded to this review
Dear Guest, thanks for having chosen to spend your stay at Hotel Ai Cavalieri. Your positive opinion means a lot to us, who always want to invest energies to improve the quality of the offered services. We are glad to hear, you could enjoy a comfortable stay and we would be glad to welcome you once again in Palermo. Kind regards from the staff.

"Great Family Room"

5
11/04/2017

Very nice hotel in a great central location. The hotel staff were friendly and the hotel was clean throughout. Our bedroom was great as we had two kids with us and they essentially had their own room (minus a door). The room size meant that the kids went off to sleep but we could still stay up and plan for the next days outing.

"Average"

3
28/03/2017

Compared to the other best western chains in Europe this one is just average. The location is good. Nearby the city center. On TripAdvisor it list they have a fitness center but it doesn't. The room we stayed in had no AC. Only a heater so we had to open our windows to cool down our room everyday. Also, I was shocked to see the little tiny sponges provided in rooms for body wash. How are we suppose to scrub ourselves with something so small? Literally less than 1X1cm square! So advice is to bring your own body wash and sponge! Breakfast was good..much better than most Italian hotels. Friendly staff.

cavalieripa, Direttore at Best Western Ai Cavalieri Hotel, responded to this review
Dear Liz L. Thank you for your feedback, for us is very important to clarify our position. In our hotel there is not a fitness center and I'm sure it's a mistake, however I will verify personally on the site description. Then, all our rooms have an air conditioning system that can provide both heat and cold, it all depends on your choice on the display. As for the too small sponge, I'm sorry to inform you that the sponge as you are talking about was not a bath sponge, but a sponge to clean the shoes, for this reason it was so small. Finally I want to thank you for the kind words about our breakfast and the kindness of our staff. I will always look with pleasure in our hotel for your next trip to Palermo

"Great city hotel"

5
22/03/2017

Not too far away from the main streets which made for an easy walk to the main sights. Quiet neighbourhood. Really friendly staff. Comfortable and clean room, plenty of space. Good breakfast in a nice dining room. Clean, comfortable public areas; nice lounge next to reception and a lovely cool lounge area behind. A great place to stay for a city break.

cavalieripa, Direttore at Best Western Ai Cavalieri Hotel, responded to this review
Dear Sue G. We are very glad to read your feedback and we thank you. We hope to welcome you again in our hotel.

"Nothing out of ordinary"

3
15/11/2016

We spent 2 nights here while on a tour and would rate as in our title. Room was clean, bed comfortable, some noise from street just below. Desk personnel pleasant and helpful. Lobby bar has an excellent appetizer tray- good with wine- for a reasonable price. Don't miss the outstanding Sesto Canto restaurant in the same block.

cavalieripa, Direttore at Best Western Ai Cavalieri Hotel, responded to this review
We thank you for your feedback.

"Very Nice, Upscale Hotel and Convenient Location"

5
12/11/2016

One of the better hotels on a trip to Sicily, Malta and Cyprus. Staff well trained, helpful and friendly. Public rooms well furnished and great decor. Bartenders could make a great Martini. Breakfast had a wide variety and very good quality. I really liked the furnishing in the rooms on the main floor in the lobby and sitting rooms. Close to very good dining and shopping areas. Bank hours limited so you will have to use ATMs.

cavalieripa, Direttore at Best Western Ai Cavalieri Hotel, responded to this review
We thank you very much for your feedback. We hope to see you again and welcome you at BW Ai Cavalieri Hotel.

"Nice convenient hotel in central Palermo"

4
25/10/2016

This is a smaller renovated older hotel in central Palermo, very centrally located. We stayed here as part of a tour, so can't comment on our room rate. However, it appears to go for just above $130. The rooms are slightly larger than average European city hotel and in very good condition. Very clean rooms with a tub, but the bathrooms are small. As in many older hotels, the rooms are a little under lit. Very comfortable beds with good a/c and a flat screen with a very large number of channel offerings. Decent breakfast buffet, with only limited hot items. Very quiet. Helpful staff who spoke English very well. Parking available. The restaurant Sesto Canto is a few doors down, and deserves it's #5 in Palermo ranking.

cavalieripa, Direttore at BEST WESTERN Ai Cavalieri Hotel, responded to this review
Thank you for your feedback.

"Very Centrally Located"

4
23/10/2016

Had a room with a balcony facing Via Sant' Oliva, so it was enjoyable each morning walking onto the balcony to feel the day's weather. The location was within walking distance of many good restaurants, the opera theater, the archaeological museum, and some of the best gelato in Palermo. The room was comfortable and quiet. The front desk staff was pleasant and had good restaurant recommendations. But to get an extra bath towel, you have to go down to the front desk in person get it. One day I made the mistake of telephoning the staff for an extra bath towel (beyond the one towel a day they supply) and I never received a towel or any response. Overall I liked the hotel but convenience of location was a significant factor.

cavalieripa, Direttore at BEST WESTERN Ai Cavalieri Hotel, responded to this review
We thank you very much for your feedback. Mr. G. Liga Hotel manager

"Good. Good breakfast, great bar. parking 10€ a day but very dodgy."

3
12/10/2016

It delivers whats written on the web. Breakfast was good. Great bar with good selection of beer. Room was fine. Smaller than the other hotels we got for the same price in other cities in sicilia. Parking was a bit wierd. We arrieved late at the evening, and got told that the parking was in the back. We drove our rental car there and a man with no name tag or nothing came to us and said he would park the car and take car of it. We got a bit sceptic and ask him if he worked for the hotel. He didnt speak english and we didnt know what to do. This could be in the worst case a criminal that wanted to steal our car. So it was not a good experience. But it turned out that the guy was working for the parking place that the hotel used and there was no problem. But the experience was dodgy and wierd. The hotel was friendly and the overall feeling in the 3 days we stayed there was good.

cavalieripa, Responsabile relazioni con la clientela at BEST WESTERN Ai Cavalieri Hotel, responded to this review
Thank You.

"Excellent Hotel - Great Location"

5
04/10/2016

We stayed for 3 nights in this hotel as part of an extended trip of Europe and Sicily. We found the hotel to be perfect in terms of location, staff and service and the room clean,and bright with lots of amenities and an excellent bed.Breakfasts were also a treat. It is within very easy walking distance of restaurants and the major local attractions - including the magnificent Opera building. Palermo also provides an excellent shopping experience.

cavalieripa, Direttore at BEST WESTERN Ai Cavalieri Hotel, responded to this review
Thank you very much for your feedback.

"Wonderful property, great location"

5
07/09/2016

We were nicely surprised by the room upgrade we have received. The suite was a nice size and had all the necessary amenities - WiFi was a little low. The hotel is located in a quiet road close to the Teatro Politeama which lies between the new and the old city. A lot of the sites are within walking distance. There is a decent choice of restaurants around it. The staff were very friendly and extremely helpful. The breakfast buffet has a varied choice.

cavalieripa, Direttore at BEST WESTERN Ai Cavalieri Hotel, responded to this review
Thank you very much for your feedback and for dedicated time. We enjoy to welcome you again at BW Ai Cavalieri Hotel. Mr. G. Liga Hotel Manager

"Nice small hotel"

4
01/09/2016

This hotel is well located close to the city center. Our room has a balcony with a good view of sky above trees, antique style and good taste of furnishings. The personnel is courteous and helpful. Considering the fee of less than $100, it's an unrealistically good deal.

cavalieripa, Direttore at BEST WESTERN Ai Cavalieri Hotel, responded to this review
We thank you very much for your feedback- The Management of BW ai Cavalieri Hotel

"A really good hotel"

5
21/08/2016

Perfectilly situated in the centre of Palermo with a comfortable modern rooms, excellent breakfast and a really kind staff. It is really convenient for visiting the city, going out at night and reaching the best shopping areas of the city.

cavalieripa, Direttore at BEST WESTERN Ai Cavalieri Hotel, responded to this review
We thank you very much for your feedback. We hope to see you again at BW Ai Cavalieri Hotel. Mr. G. Liga Hotel Manager

"A villa to call your home in Palermo"

5
31/07/2016

I cannot remember how many days and visits to this SKY TV equipped hotel..20 visits?, 25?...at least 50 days here or more...wonderful staff, great breakfast, the Graal bar so cool and such a contrast to the Venetian Chandeliers in the lobby. Love this hotel, you will as well...

cavalieripa, Direttore at BEST WESTERN Ai Cavalieri Hotel, responded to this review
We thank you very much for your feedback. We hope to welcome you again at BW Ai Cavalieri Hotel.

"Wonderful!!!"

5
08/07/2016

I loved this little hotel!! Our room was a little small but was so comfortable and cozy. We had a Juliette balcony and you could hear the church bells from the corner church.....just beautiful! Excellent breakfast area and the food was fantastic. Staff was friendly and helpful. We were walking distance to some great shopping and restaurants. After being away for 28 days it was nice to have a change of pace and stay in this hotel.

cavalieripa, Direttore at BEST WESTERN Ai Cavalieri Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your feedback is very important for us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mr. G. Liga Hotel Manager

"Beautiful Stay in the Middle of Palermo"

5
15/06/2016

Wonderful location with excellent service from staff. Easy walking to many sites. Great shopping, bars and restaurants nearby.Very comfortable beds and breakfasts are a very good starter to busy days.

cavalieripa, Direttore at BEST WESTERN Ai Cavalieri Hotel, responded to this review
We thank you for your appreciated feedback. The effort of the entire staff has been rewarded by your kind words. We hope to welcome you again at BEST WESTERN Ai Cavalieri Hotel. G. Liga Hotel Manager

"simply nice"

5
26/04/2016

Very central located, Clean and excellent staff. I was here on business with other 9 colleagues and every one was feeling simply good and at east with location and nice People like the very professional director, the barman, and all their colleagues. Keep it like it is!

cavalieripa, Direttore at BEST WESTERN Ai Cavalieri Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 39 091 583282. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mr. G. Liga General Manager BEST WESTERN Ai Cavalieri Hotel

"Small hotel in an excellent location to walk most of the touristy areas"

4
19/04/2016

The hotel was small, nicely decorated, clean and had a friendly front desk. It was a 12-15 minute walk to the main areas of attraction and in a good area for finding a number of restaurants. The rooms were of an average size and comfortable. Our only complaint was the noise. We had a lovely room that faced the front from which we could hear the church bells, not so bad, but also all the people coming into the hotel late at night from the town. We were also at the top of the stairs on the second floor and the noise from the lobby and bar sometimes went late . Breakfast was modest with options for eggs, fruit, yogurt etc. The people at the front desk were very helpful in giving directions and places to eat and answering questions. It was a quaint hotel .

cavalieripa, Direttore at BEST WESTERN Ai Cavalieri Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Mr. G. Liga General Manager BEST WESTERN Ai Cavalieri Hotel

"Will return to this hotel again"

5
21/03/2016

Very nice hotel and lovely staff - especially the director-manager and the people in the breakfast room. Stayed for 1 week as a single - felt very safe walking around the area and think it is a very good location to get to the various sights. The bar and restaurant area in the lobby is very nice to have in the hotel if you want a drink late at night or just don't feel like going out. The room was very comfortable...I am planning to return in September and will definitely stay again at this hotel.

cavalieripa, Direttore at BEST WESTERN Ai Cavalieri Hotel, responded to this review
We are glad to read your feedback and we thank you for the time that you gave us. We hope to see you again at BW Ai Cavalieri Hotel. Sincerely Mr. G. Liga Hotel Manager

"Not the best"

3
14/11/2015

Stayed with insight tours our room was very smelly with cigarette smoke even though insight says all there rooms are non smoking Changed rooms lucky for us there were no others The rooms are very small and basic air-conditioning not great no tea and coffee making facilities Only 1 towel and soap in small bathroom rang and was told a extra towel would be bought after 2 more phone calls and a 3 hour wait we finally got a towel told house keeper was On a break Breakfast was basic and not a lot of selection Handy to town but wouldn,t stay here again

"Good location"

3
19/10/2015

Within walking distance to the port and the opera house and the Rodeo drive of Palermo. You are going to get the standard Best Western quality with a European touch, like the raised bath tub. Very clean. You are not going to have any trouble by staying here. The average rating is a relative to other hotels that I have been to the area, so if Hilton at Giardini Naxos in Taormina is 5 stars , best western in Palermo is a three.

"Maybe a 3* Star Hotel"

3
17/10/2015

Very small and simple room, but clean. It is in a good location, but just next is a bar so if your room faces street, you will get "the pleasure" of very loud music until midnight. Shower is always a problem in most of the budget hotels in Europe. There is no restaurant in this hotel.

cavalieripa, Direttore at BEST WESTERN Ai Cavalieri Hotel, responded to this review
Dear Peter D, Thank you for all the good things you've written there: clean rooms, good location and a bar just next, with good music until midnight. About our restaurant, unfortunately, we have to contradict you, our hotel also has a quality restaurant, even with local dishes... probably you have not noted? Although these your appreciation, we cannot understand why you will have judged only 3 stars. However, we thank you for being our guest. Mr. G. Liga Hotel Manager

"Good location and clean"

3
10/10/2015

After a very long journey from Catania via an endless diversion, we arrived, obviously hot and stressed having negotiated the rush hour traffic in Palermo. Not the receptionist's fault, of course, but we could have done with a bit more than the glacial "welcome" we received. The parking is around the corner and it is quite disconcerting to give your car keys to a total stranger who then tells you he keeps your keys and gives them to reception! Actually it was fine but you would have thought that the receptionist might have explained and reassured us about this! The room was extremely small ( we did not expect anything huge as we were in a city )but we did have a nice balcony onto the square. Breakfast was a disaster every day. The staff were lovely but had received no training and were not working to any system. Although there were few guests, I lost count of the times I had to ask for items to be replenished. I work in a hotel and felt that I was back in work myself! Good location in that it is a 10 minute walk to the action but is very quiet. Beds and pillows desperately uncomfortable. Curiously having been very cold throughout our stay, as we checked out, the same receptionist helped us with our luggage. She was very clearly pleased to see us depart.

"Nice Stay"

5
27/09/2015

We stayed here for 2 nights on a recent tour through Sicily. Nice hotel in the center of town. We had a room on the 4 floor facing the streets. It had a small balcony and a sitting room. Bathroom had a nice shower and the water was hot. A/C worked well. We were able to get a ironing board and iron. One was sitting outside our room when we arrived. The porter was going to take it away when we asked if we could use it. Worked out well. Breakfast in the morning was good. The servers were very pleasant. Several good restaurants nearby. The hotel was nice and clean, but Palermo could use a good street cleaning. Free WIFI, but it was not very fast and had trouble connecting.

"Lovely little hotel with excellent staff"

5
04/08/2015

Stayed for a family wedding, mixed group of adults and teenagers. Location is excellent and far nicer than some we saw during our visit. Parking is also available which is a bonus in the middle of the city. Central location for all places of interest, shopping and restaurants. Hotel lovely and clean and the staff are extremely helpful and friendly.

"Certain to Return"

5
17/07/2015

After traipsing around Sicily for two weeks, Ai Cavalieri in Palermo was the perfect place to relax, rejuventae and clean up! I had a wonderfully spacious room and marble bath with a REAL shower. It was quiet, the hotel personnel were gracious, and the location was great. I will certainly return to Ai Cavalieri.

"Good location!"

4
16/07/2015

We stayed here a few days ago. Our stay was nice. The bed was comfortable. The AC was great. At first it seemed like it didnt work and we talked to the front desk. He did something behind the counter and after that it was nice and cold in the room. The shower pressure was good but temps would fluctuate. The breakfast was the normal pasteries, breads and such. There are 3-4 great restaurants on the same block and the prices are great as well as the food. There's a dry cleaner (lavasecco) a half block away if you go to the right of the hotel then turn right on the next street. There's a laundry service 2 1/2 blocks away. Go left out from the hotel, go through the park with the strange trees, walk down via carini and you'll end up in front of the fish and produce market. The laundry service is to the left of the market. It's closed on Sunday as many things are closed on Sunday. Except for the annoying cig smoke once in a while I would stay here again due to the close proximity to everything.

"Staying in Palermo"

4
16/07/2015

Excellent location near Politeamo theater. Close to everything. Walking distance to all city attractions, but very safe and generally quiet neighborhood. The staff is very friendly. The breakfast is good too. Good choice of fruits, cookies, excellent coffee. The rooms are quiet as well. We stayed in the room 105 with the balcony facing the street. The size is good and the service is great.