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Best Western Dorchester Hotel, Nanaimo

3.5/5  - basé sur 630 notations.
70 Church Street, V9R 5H4, Nanaimo, Canada - See map
Best Western Dorchester Hotel - Begin your stay in Nanaimo at the Best Western Dorchester Hotel and enjoy an unforgettable visit. The Best Western Dorchester Hotel is ideally located in the center of Nanaimo. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

There's no better way to explore the beauty of a region than selecting a Nanaimo hotel that's right in the heart of all the adventure. Other hotels in Nanaimo, BC might try to compete, but guests keep returning to the Best Western® Dorchester Hotel because of the impeccably friendly service, location, and amenities. This Nanaimo hotel is close to the convention centre. Just a quick three-block stroll will deliver you to many popular BC events. How much more can you ask for? The Nanaimo Convention Centre isn't the only attraction that draws visitors here. The Nanaimo boat races are world-famous. Whether you prefer the Dragon Boat Race or Bath Tub Race, getting on the water (or watching from the bay) is a family-friendly must. Enjoy the views and the adrenaline pumping action of the races. The Silly Boat Regatta is a much beloved tradition. However, maybe you want something even more exciting. How about a day of bungee jumping? There's no better way to get your heart pumping. The best part is that this Nanaimo hotel is only a short drive to the best bungee spot in central Vancouver Island. There are multiple arts festivals nearby if you're looking for a little culture. This harbour view location also means that you're right across the street from the Sea Plane Terminal. Close to BC Ferries, Departure Bay and Duke Point, you've never had it better. Take full advantage of the location of your Nanaimo hotel. Conventions and meetings are the reason many guests book a stay at this Nanaimo hotel. Bring your appetite to the most important meal of the day, because steaming hot eggs and pancakes, fresh fruits and croissants, a variety of cereal and yogurt and our flavorful coffee are all featured for a nominal fee. We do offer a full a-la-carte breakfast (made to order). Reserve your next vacation at Best Western® Dorchester Hotel and get ready for a trip filled with sightseeing, water sports and fun events!

Best Western

Dorchester Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Bronze
 
based on 632 guest reviews
NOTE ISSUED
Excellent
169
Very Good
235
Average
133
Poor
66
Terrible
29
REFER TO NOTICE
Business Business
150
Couples Couples
222
Family Family
124
Friends getaway Friends getaway
61
Solo travel Solo travel
49
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful stay"

5
13/11/2018

We had a wonderful stay at this hotel.The view of the harbour from our window was "a million dollar view".Amazing looking out any time of the day.We were lucky to catch a beautiful sun rise on Monday morning.Wonderful area around the hotel.We loved the shops and coffee places,fun stores.Walking around the pier was awesome. Hotel staff was great and we would definitely stay here again. Thank you very much for your hospitality.

NanaimoResponse, Front Office Manager at Best Western Dorchester Hotel, responded to this review
Dear Elizabeth, thank you for reviewing us on Tripadvisor and we are looking forward to welcoming you here again. Sincerely, Charlie Li

"Great location, ocean views, good value"

4
11/11/2018

I stayed for 4 nights in October for a family visit. My room was clean, comfortable, simple and had an ocean view, which was nice to overlook the harbour. We had breakfast in the hotel restaurant every morning, where guests get a discount. Breakfast was simple and tasty, but go early if you're in a rush, as service is friendly but slow. The heater in my room leaked, but staff were responsive when I raised the issue. And it's a great location downtown.

NanaimoResponse, Front Office Manager at Best Western Dorchester Hotel, responded to this review
Dear guest, thank you for booking and staying with us. We appreciate your review on Tripadvisor and we are looking forward to welcoming you here again in the future. Sincerely, Charlie Li

"Best Western Dorchester"

1
25/10/2018

I really love staying here. Drew at the desk is the most pleasant of people to deal with, the outdoor patio is great, the view of the harbour is to die for and it is impressive that there is a laundry for guests in the building. There are so many really funky little places to eat at within walking distance (Gabriel's Gourmet Café and Gina's Mexican come to mind), Nanaimo is a very charming little city.

NanaimoResponse, Front Office Manager at Best Western Dorchester Hotel, responded to this review
Dear Deb, Thank you for staying with us and reviewing us on Tripadvisor. We will look forward to welcoming you again on your next trip to Nanaimo! Sincerely, Charlie Li Front Office Supervisor Best Western Dorchester Hotel

"Well located, clean and comfortable."

4
11/10/2018

We stayed here 2 nights and enjoyed the experience thoroughly. We had a bit of a hiccup at first with booking but the hotel manager, Julie, resolved the matter fully and everything went very smoothly from there. The property is older but is quite well maintained, located in the heart of downtown Nanaimo and offers outstanding views of the harbour. We had a very positive experience at check-in with Eli, who also provided excellent information to us on sites and resources nearby. I ate dinner one night at the restaurant on site - the quality of the food was good. There is a clothes store on site run by a mother/daughter pair called Fig Love - be sure to check it out as the quality of the clothing is great and its location very pleasant as you can drop your purchases upstairs in your room and run off to explore some more of the city freely. The gym is reasonably well equipped as well and very tidy. Overall our stay was pleasant and we'll stay here again when in Nanaimo.

NanaimoResponse, Front Office Manager at Best Western Dorchester Hotel, responded to this review
Dear Mundabella, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Charlie Li Front Office Supervisor Best Western Dorchester Hotel

"Loved Our Stay"

5
10/10/2018

My wife and I recently spent 1 night here on our brief trip to Vancouver Is. We loved our 4th. floor habor view room. The two queen beds were very comfy. The view was great. The location is very nice if you want to walk a bit for a meal or the nearby casino. We did not use the restaurant during our stay. Parking is free and easy to use. The price we paid seemed reasonible compared to other properties without nice views. I'd definitely stay here again on a future visit.

NanaimoResponse, Front Desk Representative at Best Western Dorchester Hotel, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are happy to hear you enjoyed our hotel, and we hope you will come back and see us again soon! If I can be of assistance in the future, please don't hesitate to contact me at 250-754-6835. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Eli Belway Front Desk Representative Best Western Dorchester Hotel

"Requires a serious makeover"

1
08/10/2018

In spite of the good location in proximity to key downtown sites, this hotel with tiny rooms and somewhat tired amenities, does not meet up with BW's usual standards in my view. Ours had the feel of a storage closet, what with the refrigerator door blocked by the foot of the bed and the clogged drain in the bathtub. Keen but overly brisk personnel does not improve this situation.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Jean V, On behalf of our entire team, please accept our sincere apology for not meeting your expectation during your stay. Some of our City view Standard Queen rooms are compact sized, and I'd like you to suggest to try our other room types on the other side of the building that are normally Harbour view rooms for larger rooms. With regards to the bathtub drain, we'll reassure with the team to make sure that the preventative maintenance are taken place properly. We hope you consider staying with us again so that we can serve you with superior care that you deserve on your future stay. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Convenient Comfort"

4
29/09/2018

My wife and I have stayed at the Dorchester on numerous occasions at different times of the year. We have thoroughly enjoyed the rooms which are very comfortable spacious and provide a beautiful view of the Nanaimo harbour. The Dorchester is located in the heart of Nanaimo and right across the street from one of the best sea walks on the Island. The restaurant food is more than adequate and the service is excellent as is the front desk staff. Convenient self check-in and check-out was appreciated. Parking can be a little awkward but the staff are able and willing to help. Rates are reasonable for location and amenities.

NanaimoResponse, Manager at Best Western Dorchester Hotel, responded to this review
Dear Navijak, thank you for staying with us and we appreciate your comment. Will look forward to your future stay with us. Sincerely, Julie Park

"Very Central"

4
22/09/2018

Just spent one night to attend a wedding. Only a 20 minute taxi drive from the airport at a cost of about $35.00. Hotel is in walking distance of everything you could want. We arrived at 1:00 but check in is 3:00. The wedding started at 3:30 so we asked Eli at the front desk if he could possibly get us in a room early. Without even hesitating he started phoning the cleaning staff and within 5 minutes we had a room. Thanks Eli for the great service. Room was fine, everything we needed and a good sleep. Got up early the next morning and used the complementary computer and printer to check in for our flight home. Another good stay at a Best Western.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear T_A_Travel, Thank you for staying with Best Western Dorchester Hotel. Also, we appreciate for sharing your positive experience with us. I'm glad to hear that our team was able to accommodate your needs for early check in and you were able to utilize our business centre. It's been pleasure to accommodate you, and we'll keep striving to meet our guest's needs as always. Will look forward to your future stay with us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Clean and hospitable in a great location"

4
16/09/2018

My sister, my husband and I recently traveled to Nanaimo. Our plane was delayed, so we arrived after midnight but were warmly welcomed at the desk and were happy to find clean, comfortable rooms waiting. Both rooms had lovely views of the harbor but were still very quiet at night. We appreciated the options for cleaning of the rooms over the three nights we were there, as we believe in conservation and surely don't need clean sheets every day. The hotel is very well situated for walking in Nanaimo, and there's a restaurant and small bar downstairs. We would stay there again.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Hay_9, Thank you for staying with us and your feedback is greatly appreciated. We'd like to appreciate for your recognition of our effort of conservation for sure. We'll surely keep striving to put our effort. I'm glad that we were able to meet your expectation during your recent stay, and will look forward to your future stay with us. It's been pleasure serving you. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"A good value for your money"

3
11/09/2018

A great location right in the center town. Lots to see around a busy working harbor. Nanaimo is a very interesting city with lots of history. Parking at the hotel is very limited. A good facility for tourists traveling by bus.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Dawight, Thank you for staying with us, and your feedback is greatly appreciated. Sorry that we have somewhat limited parking space. Being in the heart of downtown, there's limited parking spaces on site, however there are several public parking within a block from the hotel, and we'd be happy to reimburse the fee for you. Hope we could accommodate your needs with improvement in the future. I'm glad that you were able to explore what the downtown Nanaimo can offer. Will look forward to your future stay with us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Short staffed in all areas, cramped rooms."

2
04/09/2018

Would not stay here again. Hotel is downtown with an outside, unsecured parking lot next door. Don't bother with the lounge as they have a very limited amount of choices. Restaurant is completely understaffed (one server and one cook). Room was completely cramped - mostly a bed - and the rest was filled with furniture. I'd say dangerous.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear leslie026, Thank you for staying with us and I'm sorry to hear that your stay wasn't to your satisfaction. Normally, if it's expected to be busy day, we would schedule two servers, but I believe it was unexpectedly picked up weekend that we didn't foresee. My apology for any inconvenience caused. We will use your feedback for our future enhancement with regards to the room furniture for sure. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Another great visit"

4
20/08/2018

This is our third time to Nanaimo and to the Dorchester. The staff are very friendly and professional. Great views from the rooms overlooking the harbour . Breakfast at the restaurant is different and a welcome change. Walking distance to some nice places to eat.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Di S, Thank you for your continuous support for our business. Your feedback is greatly appreciated and I'm glad to know that our team served you well. We'll be looking forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Gorgeous Harbour View"

5
06/08/2018

The front desk attendants were excellent: quick, courteous, accommodating. The ocean harbour view was gorgeous and the room was clean and modern. I'd return in a heartbeat. The hotel is located close to the old downtown shopping district: quaint and eclectic.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear NomadicManna, Your feedback is much appreciated. Thank you for staying with us and it's been pleasure accommodating you. We will look forward to your next stay with us on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"GREAT VIEW OF THE HARBOUR!!!"

4
26/07/2018

Day 6 we set sail for Vancouver Island. We putted around Victoria seeing friends and the sights before heading off to Nanaimo for the evening. We made reservations and arrived fairly early. We had a hard time getting to the hotel. Apparently early Thursday evenings they have a street market where local businesses display their wares that closes Church Street off to vehicular traffic. We finally figured a way and made it to the hotel. It turned out you don't need to go down Church. The hotel's entrance and parking lot is off of Front St. They don't have an exclusive parking lot. They make good of a public parking lot beside the hotel. The Hotel will give you a pass so that you don`t have to pay. Upon checking in, the staff was very good and made sure all of our needs were attended to. Our room was spectacular. We had a harbour view. I guess that`s why our room was over 200 dollars. The view of McGregor Park Marina (or whatever it`s called) was wonderful and we watched the life on the boats and planes taking off from the harbour. The room was very clean, spacious and had comfortable beds. Bonus points to be had – Their laundry facility is available for free. You just pay for the detergent.

"Needs updating"

2
24/07/2018

On the positive side: location is great, and staff were helpful and accommodating. Alas, that doesn't offset the negatives: analog tv (!), lumpy bed and pillows, and dusty bedside clock 13 hours off current time. The rooms have been repainted but details don't live up to the new colours. Would recommend you go to the Coast Bastion across the street instead.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Liseanne F, Thank you for staying with us and your feedback is much appreciated. Please accept our sincere apology for the inconvenience and I'm sorry to hear that we didn't meet your expectations. For TV, we've recently signed contract, and will have HD anytime soon, we're just waiting for them to be installed. We'll readdress the issues you've mentioned as soon as possible. We hope you consider staying with us again so that we can provide superior service that you deserve on your future stay. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Great Experience"

4
22/07/2018

We enjoyed this historic waterfront hotel. Although we had been told the hotel was not wheelchair accessible, the attendant put us in a mini-suite, instead of the smaller room we had reserved, to better accommodate my husband's needs who is in a wheelchair. The location of the hotel was very picturesque and we enjoyed the restaurant also.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Ibhove, Thank you for staying with us and your feedback is greatly appreciated. I'm glad that you've enjoyed your stay with us and our staff was able to accommodate your needs. We'll keep striving to accommodate our guest's needs at all times. Will look forward to your next stay with us in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Above average service!!"

5
16/07/2018

We had a four hour layover in Nanaimo and no place to store our luggage. Eli at the Dorchester graciously took our bags, even though we were not guests (we were going to be staying that night at their sister hotel in Port Alberni). This was a real plus for us and allowed us to explore the pretty town of Nanaimo. Another terrific experience at a Best Western!

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Chris D, Thank you for sharing your experience with us. I'm glad that Eli was able to accommodate your needs. We'll keep striving to serve our guest's needs as always. We hope we can have a chance to accommodate you in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Very favorably impressed- great staff"

4
11/07/2018

I stayed there a few days and the staff was superhelpful. I needed an extra day and they were able to help me even though a convention was coming in. The room was very nice, albeit almost crowded. The heating,AC, lights all worked fine. The bath water was nice and hot- definite plus! The ONKY problem was that there was only 1 ice machine for the whole hotel!

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Mark M, Thank you for staying with us, and your feedback is greatly appreciated. I'm glad that your stay was satisfactory, and we'll assure to use your feedback on ice machine for our future enhancement. It's been pleasure serving you and will look forward to your next stay with us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Very disappointing, poor Housekeeping, poor TV(No HD), No WIFI"

2
11/07/2018

Room was small and musty odor, toilet did not flush very well. Way over priced even for that time of the year. We came in at 1030pm on the Saturday and our room had not been attended to, even though we had left at 1045 AM that day, and there was NO do not disturb sign on the door,as we removed it when we left at 1045AM.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Hward, Thank you for staying with us and we appreciate your feedback. on behalf of our team, I'd like to sincerely apologize for the inconveniences you had experienced during your stay, and will look into the matter and will fix it as soon as possible. We're awaiting for HD installation by Shaw anytime soon. Hope we could accommodate your needs more efficiently on your next stay. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Could do better..."

3
10/07/2018

This hotel is an old hotel taken over by Best Western - it is very well located but would definitely need revamping - the carpets in the corridors smell humid and the rooms have a little run down feeling - definitely not worth the price I payed!

"Stayed again"

3
26/06/2018

Last review I said I would stay again and I did. Good valu and good front end service this time around which is allways nice. There is somewhat of a funk factor to this property and as stated previously it is a good location to waterfront,the theatre and restaurants Harbour view is nice Room was clean and bed comfortable Good bathroom,shower & tub and clean A good option for downtown Nanaimo

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear islandrockin, Thank you for staying with us again, and your feedback is greatly appreciated. I'm glad to hear that you've enjoyed your stay with us. We appreciate your detailed feedback and we'll keep striving to exceed our guest's expectations as always. Will look forward to your future stay with us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Business trip over night"

5
25/06/2018

What a fabulous hotel! Drew at the front desk checked me in and I have to say, he is just fantastic. Friendly, accommodating, professional and welcoming. I've stayed here before, will be back. Super comfy beds, clean room and great location. Thanks Drew! You made my stay!

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Guest, Thank you for staying at Best Western Dorchester Hotel. Your feedback is greatly appreciated. I'm glad to hear that Drew and the rest of our staff accommodated you well and you've enjoyed your stay. And I'd like to take this opportunity to thank you for your continuous support for our business. We'll look forward to your next stay with us in near future. Should there be anything that I can be an assistance, please feel free to contact me at any time. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"stayed 1 week while attending a conference"

3
22/06/2018

We were happy to get upgraded to an ocean view room, however their fitness centre didn't open until 7AM - too late to work out, eat breakfast & get to the conference. We waited for our breakfast for 35 mins the first morning so went to another hotel for breakfast the rest of the week. Only 1 server of 11 tables - very slow but not her fault.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Gail M, Thank you for staying with us and your feedback is much appreciated. I'm glad to hear that you were able to enjoy the harbour view room during your stay. I'm sorry to hear that our fitness hours didn't meet your needs and the restaurant service was not up to your satisfaction. We value your business and your feedback is very important to us. We'll use your feedback for our future enhancement. I hope you consider staying with us again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Location.. but cheap on services! "

3
28/05/2018

Here for 3 nights, A/C rooms clean/small and just over basic. Beds are comfortable.. but all seems touch 2 economical. My BIG Peeve, totally crap Shaw TV service due to owners deciding ANALOGUE signal just fine! Well it's not at this price! NHL Stanley Cup on & I'm seeing scratchy/snow signal, manager.. sorry it's the best we have.. crap! Mr. Owner.. Step up!

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Trevor2304, Thank you for staying with us and we appreciate your feedback. I'm very sorry about the TV signal is not to your satisfaction. We acknowledge some of rooms have very weak signal, and we've been working on upgrading it to HD and I guarantee that it will come available anytime soon as we've already signed up for new agreement with Shaw cable. My apology for the inconvenience and hopefully, we can implement the upgrade in near future. Hope you consider staying with us again. If I can be any further assistance in the future, please feel free to contact me at any time. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Close to everything Downtown"

3
24/05/2018

The hotel room was fine and very clean. Very poor parking, we ate breakfast one morning only, and would not recommend this to anyone. Even with 20% off the prices were high and food was poor. The vending machines out on the patio need to have proper prices on them. My daughter and her husband had a separate room and had reserved a certain one, did not get it, then went back to the desk, got a nicer view but 2 double beds.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Penny L, Thank you for staying with us. I'm glad to hear that your room was good. We appreciate your feedback regarding the restaurant and vending machine. We'll ask the vendor to correct the vending price immediately, and we're currently working on our new menu and it will come available anytime soon. I'm very sorry that we didn't meet your expectation during your recent stay, we'll keep striving to accommodate our guest's needs as always. Hope you consider staying with us again so that we can serve you with superior care that you deserve. If I can be any of further assistance, please feel free to contact me anytime. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Relaxing place to stay."

5
22/05/2018

We stayed in a Harbour View room and it was perfect. The view was amazing, the room very clean and quiet, the free laundry was fantastic, and we couldn't fault the friendliness of the staff. The hotel is close to lots of cafes, restaurants, and best of all, the Harbour. The weather was perfect during our stay, but even if it wasn't, we could quite happily sit in our comfortable armchairs and watch the boats and seaplanes coming and going. Would definitely recommend a Harbour View room.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear CathMW60, Thank you for your business and your feedback is greatly appreciated. I'm glad to know that your stay was great and our staff served you well, and you've enjoyed our location as well. It's been pleasure accommodating you, and we'll look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Excellent Service"

2
10/05/2018

After overhearing conversation with my colleage regarding my safety concerns about leaving my kayak on top of my car overnight in the parking lot, front counter staff offered to store my kayak in a meeting room during my 2-night stay. Very much appreciated his commitment to good service.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Murrayda, Thank you for staying with us and your feedback is much appreciated. I'm glad that our team was able to accommodate your needs and will be happy to share your feedback with the rest of our team. We'll keep striving to serve our guests needs as always. Will be looking forward to your next stay with us again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"You get what you pay for "

3
07/05/2018

This hotel does what it needs to do Functional clean rooms Not that quiet based on its position but after having a look around town not too many options It's well positioned Staff are helpful friendly Bathrooms functional As you can see not raving but a bed for the night not nad

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Moodstar, Thank you for staying with us. We appreciate your feedback and we'll assure to use your feedback for our future enhancement. I hope we can exceed your expectation during your next stay. I'm glad to know that you've liked our location and the service. Will look forward to welcoming you again. Sincerely, Julie Park General Manager Best Western Dorchester Hotel.

"Old and tired"

3
01/05/2018

Hotel rooms show their age. Ours was very small. Cleanliness could have been better. Very thin walls - woken by conversation next door, not loud - just normal tone of voice. In a great location downtown but probably wouldn't choose to stay here again.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Careconstructionltd, Thank you for staying with us and your feedback is greatly appreciated. We'll use your feedback for enhancement for our future guests including yourself. We apologize for any inconvenience caused during your stay, and we'll keep striving to accommodate our guest's needs at all times. We hope you consider staying with us again so that we can accommodate your needs with superior service that you deserve. If there's anything that I can be an assistant, please feel free to contact me at any time. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"I will never visit here again!"

1
27/04/2018

Rooms are so small its not funny. And the noise is unreal. Door slamming, walls as thin as paper. I told the front desk when I registered I needed quiet as I had to work all weekend, I was guaranteed that if there was a problem it would be resolved and I would be moved to a better room. What a lie that was! When the noise became problematic to sleep I called front desk and then could do very little let alone provide a quiet room. Don't come here it isn't worth the cost of the room!!!!!!

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Alisondewhurst, Please accept our sincere apology for not meeting your expectations during your recent stay with us. We value our guest's feedback and we'll use it for our future enhancement. We have several different room types that are larger but usually the rooms with government rates are assigned for our city view rooms that are compact size. I'm glad that we were able to provide you a larger room for your second night. I do apologize for the noise issue as well and we'll work on improvement. We hope you consider staying with us again so that we can provide superior service that you deserve on your next stay. Please feel free to contact me directly if there's anything that I could assist with you in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Beautiful harbour view"

5
12/04/2018

Very nice view of the harbour. Really nice to look out the window and enjoy watching the ships and the water planes taking off. The check in staff was very helpful. He was able to look up my rewards number and credit my account. He even told me that I had gold status that I never knew about!

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Graham T, Thank you for staying with us and your feedback is greatly appreciated. I'm glad to know that our staff served you well and your stay was enjoyable and you were able to enjoy our picturesque harbour view from your room. As you may well know, everything including boutique shops, restaurants and several historic attractions, Conference Centre, Casino are within walking distance from our hotel. Again, we appreciate your business and will look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Medium"

3
08/04/2018

We stayed in a beautifully large suite The king bed was super comfy, we had two pull out sofa beds, Keurig coffee machine and pretty good views On top of everything we were able to check in about 11:00am, which was great. Why only 3 stars? The restaurant and lounge are completely uninviting and deserted At breakfast the young girl working was wAy over her head and clearly had never served before. Zero menu knowledge, training or hospitality skills. I was one of 5 guests that morning at breakfast. Every table had dirty plates and cups on them...every single table. When you are starting your day eating breakfast and surrounded by other guests breakfast leftovers and garbage it kinda leaves a bad impression. Hey, the front desk guys were great, the housekeepers did a wonderful job tidying our room, but the restaurant, lounge and breakfast experience soured our visit.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Jo D, Thank you for staying with us. We appreciate your feedback and we will use it for our future improvement. I'm glad to hear that you've liked your room and our front staff served you well. We'll keep striving to work in improvement for our restaurant service. Will look forward to your next stay with us in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"A great "facelift" hotel"

5
02/04/2018

The Best Western Dorchester has been remodeled. We checked in and had a professional reception by a young gracious fellow. Our room faced the ocean, roomy and clean. Our double beds were comfortable and the view was great. Parking was provided as well. The lobby offered a coffee stand - 24 hour and of course the BW cookies! If you have heavy luggage use the Church entrance then park. The ocean side of the hotel has stairs to the door entrance. The breakfast area is bright and faces the ocean. Servers are polite and the breakfast is offered at 20% off for guests. We ordered toast and cream cheese that comes in a serving dish and is more than ample. We extended our stay 2 more days without problems. The hotel also has guest laundry. Because it was spring break the laundry soap dispensers were empty. Try as hard as the reception staff tried they could not find any soap. (Housekeeping was closed that evening). A hint - carry a packet of soap in your suitcase!. We enjoyed our stay - ask for a room with an ocean view. We will be back!

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear AvalonFlyBird, Thank you for staying with us. Your detailed feedback is greatly appreciated. I'm glad to know that our team served you well and your stay was pleasant one. I'm sorry for the soap dispenser and I will assure to correct the issue immediately. Once again, we appreciate your recognition of our upgrade and staff. I'll be honored to share your comments with our team and we'll keep striving to exceed our guest's needs as always. Will look forward to welcoming you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Welcoming staff"

5
01/04/2018

The deck clerk at check-in was very welcoming and helpful. Overall great experience. Great location. Walking distance to downtown. Close to the Casino and waterfront. Will stay here again. Good food in the restaurant.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Len R, Thank you for your stay with us. We appreciate your great comment and I'm glad to know that you've enjoyed our food in the restaurant, our location and service. We will look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Beautiful views"

4
25/03/2018

Lovely place everything is walking distance, coffee shops, souvenirs shops, restaurants and if your up for it a casino. It also is just across the road from the harbour flights, just a great location.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear enjil2018, Thank you for your stay and your feedback is much appreciated. I'm glad that you've enjoyed our location and surrounding area. It is convenient location for business travellers who're flying with harbour flights for sure, and there're several restaurants, boutique shops, and lots of historic attractions all within walking distance. We hope we can accommodate you again on your next visit to Nanaimo! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Smallest room I ever had"

2
25/03/2018

On a week of travel that brought me to Vancouver island for just 2 days, and only spent one night here. Thankfully I did not have to stay the week here. Smallest room I have ever been placed in. Perhaps it was just overly laid out with furniture. Nonetheless, I found myself feeling too cramped in this room. Almost no space to lay out my suitcase, so I just left the next morning in the same clothes I arrived with. For the few hours I did spend in the room, I had simply bought a microwave dinner on my way in. Had to go up one floor to use a common kitchen microwave. Although they do have a restaurant on site, I had travelled on an early east coast start from the east coast so by the time I arrived, I was too exhausted to go to the restaurant. It did not seem very busy when I checked in, and that was a red flag for me. A bored chef, or someone taking on multiple roles of server and cook? I wasn't interested. The parking was atrocious. Nowhere to park that made it easy to get in to the hotel. I had to walk around the block up an incline that made pushing my luggage a real chore. I really liked what I saw of Nanaimo, Parksville and Victoria and I want to go back, but I won't select this hotel.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear PottsyMJ, Thank you for your stay and your feedback is much appreciated. I'm sorry for not meeting your expectation on your recent stay with us, and we'll use your feedback to enhance our service in the future. We have several different room types, and I'd like you to consider staying with us again and hope you could try our other room types that are larger in size. With regards to the parking situation, being in the heart of downtown, we have somewhat limited parking space especially when it is full house, but it is free parking, and if you're not able to find the parking spot in our lot, there are several other parking lots that are close to the hotel, and we do reimburse it for you. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Ok..."

4
23/03/2018

Here for business. The Hotel is a bit older, but they've tried to modernize it somewhat. I stayed on the first floor and it was actually quite noisy. You can hear the people walking in the hallway, and you can hear the water running on the second floor... Also, the room was quite small and compact, and the bathtub didn't drain as efficiently... On a positive, the bed was comfortable and the wifi connection was fast enough to steam movies and TV shows.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Iyeh, Thank you for staying with us and your feedback is much appreciated. I'm glad to know that our new wifi and new mattresses were satisfactory for you. By letting us know what you've liked and disliked, you're helping us to work on improvement. We have some other room types if you'd like bigger size room, please consider staying in our harbour view room types in the future. We'll keep striving to satisfy our guest's needs at all times and will look forward to welcoming you again on your next trip. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"A Few Tips About Dorchester Hotel"

5
21/03/2018

Not directly on the water, but close enough to give some rooms a view. Best Western Dorchester Hotel is located in downtown Nanaimo, close to all the activities and a short walk away to get the boat to Newcastle Island. There is a dedicated free parking by the hotel. The parking issue was a large factor in not selecting Coast Hostels nearby. Our first visit was in 2010. Like the first time, our room was extremely comfortable. We really did not have a view this time. The room, though, had a separate living area with a couch, desk and TV. The bedroom was large, the bathroom was small, but doable. There was a refrigerator and coffee. The BW Dorchester met our needs. We did not take the breakfast selection. We did take use of the washer and dryer though. It was just a few minutes to walk to the harbor. We enjoyed hiking around beautiful Newcastle Island. If you have time, this state park is well worth the effort to explore. We also enjoyed the clams at the Lighthouse Bistro and Pub along the harbor. The Greek Restauant “Asteras” in the Old City Quarter is quite good also. If you found this review helpful in any way, please press “LIKE” to let me know.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Marty B, We appreciate for your detailed instruction of the surrounding area of the hotel, and I'm glad to learn that you were able to explore New Castle Island and some of the good restaurants around the hotel as well. I'm glad to hear that your stay was comfortable and you've had a good time visiting Nanaimo. We hope to see you again and will look forward to welcoming you at the Dorchester anytime in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Great stay!"

4
11/03/2018

Great staff and close to amenities! Nice view of the harbor from my room. I would like to go back for a personal stay to use the location for shopping, yoga, restaurants and to walk along the ocean. No need to drive, all with in walking distance.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Rachel, Thank you for your feedback. We appreciate your stay and I'm glad that you've enjoyed your stay and liked our harbour view and our location. We hope we have another chance to accommodate you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Waterfront window"

5
02/03/2018

The Dorchester Hotel is accross the road from the Nanaimo waterfront and we were fortunate enough to have a room with a lovely view. We arrived in the afternoon, so free hotel parking was available however the hotel lot is also a pay parking lot open to the public and we noticed in the evening that it was completely full.

"It's the People that make the Difference"

5
18/02/2018

Just a short note on this already well-reviewed hotel. The location is terrific, both for walking the waterfront, shops, and the Old City Quarter during the day, and sampling Nanaimo's restaurants and surprisingly active nightlife at night. The rooms are spotless and the staff are friendly and professional. Special thanks to Eli on the front desk and Allison in the dining room - both are treasures.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear NVanHiker, Your great feedback is much appreciated. Yes, I fully agree that it's the people that make the difference. I'm glad to know that our staff served you well, and your stay was great. Also, I'm happy to hear that you were able to explore the surrounding area of downtown Nanaimo. Will look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Catering"

5
04/02/2018

We were fortunate enough to have selected the BW Dorchester to host a special birthday reception. Nick, the Catering Manager, was stellar to deal with from the planning stages, to collaborating on menu and seating plan to the execution day off. The dining room space was elegant and airy and offered unobstructed ocean views, the service throughout the event was too notch, the food service was very good. I absolutely would recommend the Dorchester for a private leisure or business function!!

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Leah N, Your feedback is greatly appreciated. I'm glad to know that your party was successful and our staff served you well. It's a great honor to hear such a compliment about our staff, and I'd be happy to share your comment with Nick and the rest of our team. Will look forward to welcoming you again at any time in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Waterfront Hotel"

3
27/01/2018

We booked a room here via Expedia, it didn't quite meet our expectations. The room we booked was supposed to have a queen sized bed in it - the bed is slightly bigger than a double, and not very comfortable. The toilet rocks from side to side when using it - it needs to be bolted down properly, and the bathroom sink is plugged up. The thing that really bugs me is the security deposit they take at check in, it's twice the amount of the room cost. I don't get this! I'm not going to use the mini bar, due to health reasons, and I'm just using the room to sleep for the night. While they remove the hold after you check out, it still takes over a week for the money to be returned to your credit card. The pluses to this hotel is the location. It's right across from the Bastion, overlooking the waterfront. On a nice day, you can go for a walk along the waterfront pathway. In the summertime, there are more boats docked at the marina, but the winter, only a few fishing boats. It's proximity to downtown, The Port Theatre, etc, is great. We were working a show at VIU, so this hotel was easy to get to. The room is a decent size for us, as we both need to set up our computers to work, plenty of room for that. Because we were limited for time and didn't want to drive around the city too much, we had dinner and breakfast at the restaurant. Both were really good, and, Wilma, our server, was a riot. Great customer service from her! After breakfast, we asked for a coffee in a 'to go' cup, to bring up to our room, she told us to just take the mugs from our table and leave them in the room when we go. She is a treasure that this hotel needs to keep. I would stay here again, due to the proximity of where it is to the places that we come here to work at. I just wish the security deposit wasn't double the room cost and that the toilet didn't move when used.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear ellymae, Thank you for taking your time to write us your experience with us. On behalf of our team, I'd like to apologize for the issues you've informed us. We'll fix the toilet and sink issues immediately and will make sure to proactively perform preventative maintenance.With regards to the security deposit, it's due to the smoking policy of $200 penalty and damage deposit which we cannot avoid as of now, but we hope we can try to remove the policy in near future. The best we can do would be when you check out, we can manually cancel them to expedite the cancellation of the hold. Of course, it varies by bank policy how long they're held. Hope that will resolve the issue at this time. I also appreciate for your compliment of our staff and I'm glad that you've liked your food in our restaurant. We're working on adding more varieties on our menu in the restaurant, so please feel free to try out our new Chef's new menu on your next visit again. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Nice little Gem!"

3
22/01/2018

Although my stay was only 2 nights, I found this place to be quite a little gem located close to everything. Upon my arrival which was later in the evening due to travel delays, I was greeted by a friendly smile and great customer service. My room was already ready to go, so I asked if it was a harbor view (which I strongly recommend) as requested at time of booking and sadly it was not, however they did have an option available for me and I got my harbor view. I did not eat at the hotel so I cant comment on the food, however the cleanliness of the hotel was immaculate. I will definitely stay here again on my next visit.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear James C, Thank you very much for taking your time letting us know how great your stay with us was. I'm also glad that our staff was able to accommodate your needs so that you were able to enjoy our picturesque harbour view rooms and met your expectation. Hope you could try our restaurant on your next stay and provide us how you liked as well. We'll look forward to welcoming you again on your next visit to Nanaimo and once again, we appreciate your stay with us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Home away from home!"

5
08/01/2018

Fantastic and friendly staff . Clean, quaint rooms overlooking the famous Nanaimo harbor and sea wall. Right down town , close to everything, Has that old time warmth's feel of belonging to something great. Where the staff is truly there to enhance your stay. When you leave ,you walk away feeling refreshed and relaxed knowing you can always come back to get away! The Best all around staff of all the different hotels I've stayed at in Nanaimo. To the staff, management and owners, well Done! And see you again soon!

NanaimoResponse, Front Office Manager at Best Western Dorchester Hotel, responded to this review
Dear guest, Thank you very much for staying with us and your great feedback is much appreciated. I'm glad to know that you've enjoyed your stay with us. Hope we can accommodate you again in near future. Sincerely, Charlie Li Front Office Manager Best Western Dorchester Hotel

"Size does not always matter"

4
02/01/2018

This hotel is a smaller, intimate type of place, at least it feels that way. We have stayed there every year for the last 3 or 4 years for New Year's Eve with another couple. We find it much nicer than the huge, crazy busy hotels, the desk clerks make your experience so personal, we will continue to stay there and recommend it to others.

NanaimoResponse, Front Office Manager at Best Western Dorchester Hotel, responded to this review
Dear guest, Thank you very much for staying with us and your great feedback is much appreciated. I'm glad to know that you've enjoyed your stay with us. Hope we can accommodate you again in near future. Sincerely, Charlie Li Front Office Manager Best Western Dorchester Hotel

"Too noisy"

2
27/12/2017

Rooms seemed clean however hardwood floor was noisy from other rooms above, cold to get up in morning. Did not encounter many staff, but desk staff were friendly, getting from parking lot wasn't great, stairs and suitcase don't work well

NanaimoResponse, Front Office Manager at Best Western Dorchester Hotel, responded to this review
Dear Jo-Anne Digeorgio, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us. Sincerely, Charlie Li

"Quick Visit to Nanaimo"

5
14/12/2017

Excellent Rooms-Good Rate-Great Restaurant Felt like I had come home and I hadn't been to this hotel in years as my travel plans had changed. Very modern and very clean and well located in Nanaimo. Downtown!

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Donna G, Thank you very much for staying with us and your great feedback is much appreciated. I'm glad to know that you've enjoyed your stay with us. Hope we can accommodate you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Our Christmas party experience."

5
10/12/2017

Upon arrival at the hotel we were greeted with a cheerful and helpful desk person. We asked for and were given directions to our function which was not on the premises. Our room was at the temperature that we are comfortable in and set up just right. Our breakfast the next morning was a delight with our hostess and the food was excellent.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear coleenm803, We appreciate taking your time to letting us know how your stay was. I'm glad to hear that you've enjoyed your stay and you've been served well. I hope we have another chance to accommodate you again in near future. Once again, thank you for staying with us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Really overpriced for what you get"

2
04/12/2017

I rented a suite expecting something really special based on the price but it was really just two average rooms and your paying for the view I guess. Both rooms had old tvs with fuzzy picture and no HD channels. the furniture Was old and the sofa bed was really uncomfortable trying to watch tv. Bed was comfortable at least .

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear stephenkF8595UQ, Thank you for staying with us and appreciate your feedback. I apologize for not meeting your expectation during your recent stay with us. With regards to TV signal, we're checking with Shaw Cable for improvement, and also we're looking into upgrading to HD TV as well. Hopefully, we can accommodate you again in near future with improved amenities. If I can be any further assistance in the future, please feel free to contact me. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Good location, comfy bed, friendly staff"

4
24/11/2017

Nice recent renovation on this older hotel located in downtown Nanaimo within walking distance of small boutiques, cafes, restaurants, and pubs. Friendly staff informed us on amenities and nearby things to do. Decent size renovated room with hardwood (or laminate?) floor. Very comfortable bed.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear martinlM764RZ, Thank you for staying with us and on behalf of our entire team, I'd like to appreciate taking your time sharing your experience with us. I'm glad that you've enjoyed our location and surrounding area, and the new flooring and our new bed in the guestroom. We'll keep striving to enhance our service in the future, and hope to accommodate you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Clean, comfortable and an ideal location"

4
23/11/2017

The Dorchester is located across the street from the harbour area. Great spot to grab a coffee and head down to watch the float planes land and take off. With plenty of restaurants and coffee shops you do not have to dine in the hotel which is probably a good thing as that is the only thing about the hotel that was not 5 star. The breakfast serving was understaffed and not prepared for the large group that we were with. The server expressed her frustration with the amount of people and to be fair to her there was not any management assistance evident. Due to this most of the group went elsewhere the next day. A loss to the hotel. The rooms were small but clean and well appointed. We did not have a harbour view, the parking lot is not that appealing. The check in was efficient and personable and the decor was modern but cozy. I would recommend this hotel and will stay there next time I visit Nanaimo.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear bserkca, Thank you for taking your time sharing your experience with us. We appreciate your detailed feedback. Most of all, I'd like to apologize for inattentive service in the restaurant. I'll look into the matter and will try our best to accommodate our guest's needs attentively and properly in the future. I'm glad to hear that you've liked the décor, cleanliness of your room and the location. I hope you could try out our harbour view rooms on your next visit. Again, thank you for staying with us and we'll use your feedback to enhance our service in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"stay at BW"

4
20/11/2017

My overall stay was good at this establishment. The room was good and very satisfactory. The only complaint I have was the food was cold and not enough at conference and the parking was not sufficient as parking was limited. I would stay here again and would recommend to others. Staff was very good and informative at all times. The housekeeping was awesome.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Bonitaw197, On behalf of our team, I'd like to appreciate your compliment of our staff. Also, thank you for sharing your experience during your stay. By letting us know what you liked and disliked, you're helping us to improve for future guests including you. We'll definitely look into improvement of quality of the food served in our restaurant. Thank you again for staying with us and will look forward to your next stay with us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"historic hotel in great location"

4
17/11/2017

Nicely updated hotel with great location near ferries, highway and seaplane terminal. Located in restored downtown area, quiet and good restaurants within walking distance. Clean active harbour across street.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear W1611AEgordonb, Thank you for staying with us and we appreciate for sharing your experience with us. I'm glad to hear that you've liked our location and enjoyed your stay. We will look forward to your next stay with us in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"UGH!"

1
08/11/2017

Hotel Lobby is bright and beautifully renovated...don't let that fool you. The rooms are old and smell terrible. The restaurant serves prepared frozen burger patties for $15,00 no sides. That's why the restaurant was empty. Stay away ...there is a beautiful hotel just around the corner!

NanaimoResponse, Manager at Best Western Dorchester Hotel, responded to this review
Dear Marilyn, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I'm sorry about restaurant issue and we will fix it as soon as possible. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 250-754-7286. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Excellent location with harbour view"

5
28/10/2017

Hotel room was super clean and had all amenities. The front desk gave us a 20% off coupon for breakfast and dinner. Parking was free though. The location was perfect, overlooking the pretty harbour and esplanade. This is right downtown so close to everything including a casino, if that's your bag.Staff was super nice too. I will stay here again.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Benefac Tours, Your feedback is greatly appreciated. I'm glad to hear that you've enjoyed your stay and our convenient location with surrounding area. Most of all, I'm glad to hear that our staff served you well. It's been pleasure accommodating you, and will look forward to your next stay with us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Two nights in nanaimo"

4
25/10/2017

The hotel was clean and comfortable even though the room was small (it was one of the cheaper rooms so this wasn't a problem). The staff were very helpful and gave us a good tip for a cafe to eat at nearby.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Tony S, Thank you very much for your feedback. We appreciate your staying and I'm glad to hear that your were happy with our service. We will look forward to your next stay with us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Location, Location"

5
25/10/2017

This hotel is right on the harbor so lots to see, great for taking pictures. The trees are changing colour and they are amazing. The hotel is surrounded by numerous restaurants. The harbor is well lit at night so no problem walking around at night.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Debbie054, Your feedback is greatly appreciated. I'm glad that you were able to explore the surrounding area of the hotel. It's been pleasure serving you and will look forward to your next visit to us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"A Grand Hotel"

5
21/10/2017

We have been coming to this hotel for at least 22 years. It is an historical landmark. We come to the Dorchester because of its central location and because of its friendly staff. The rooms are dated but have a certain charm to them. On our last stay, we had wall paper peeling from the wall, the refrigerator was wired to the on and off light switch, and our window leaked water in a heavy rain storm. With all these issues, we still love the place because the Dorchester is sooooo old we are willing to overlook falling wall paper and water on the floor. Yes, we'll be back.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Dave C, Thank you very much for your feedback. We appreciate your loyalty. And I'm deeply sorry for the issues that you've experienced during your recent stay. We'll look into the issues you've mentioned, and fix the problems as soon as possible. Your continuous support for our business is greatly appreciated and please feel free to connect with me directly on your next stay. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"older but fine"

4
16/10/2017

Older building that's had upgrades over time, If your looking for WOW, this is not it. Good middle accommodation. Smaller rooms are a but cramped with the modern queen bed, table, chairs, dresser. Noisy as there is no seal on the door to the hall way and the rooms have laminate floors so they click and creek when people walk on them.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Peter S, Your feedback is greatly appreciated. We'll use your feedback for our future enhancement. Sorry that we couldn't exceed your expectation during your recent stay. We hope you consider staying with us again, and I'd like you to try some of other room types (mostly Harbour view rooms) that are larger and I'm sure those rooms will suit your needs better. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"unhappy"

2
11/10/2017

I was traveling with our pet dog I wanted to book a room at this hotel . The website advised to call hotel direct which I did and was transferred to the reservation desk (apparently not the hotel ) whereby I requested a pet friendly room. I'm a senior and AMA member as well as a Best Western client and was quoted a price based on these criteria; pricing included prepaid pet fee of 10.00. Arrived at hotel and was requested to place a 150.00 security deposit for the dog (not standard). The room is small, no view and not as described. Door on the fridge would not open fully as it was too close to end of bed. When checking out the I was advised that there was still a pet fee to be paid of 25.00....when I disputed the additional fee they insisted that I was wrong! The desk clerk implied that I was attempting to "scam" the hotel. The treatment of my concern was very poorly handled...although they did go back and refunded my money (the 25.00) after reviewing the taped conversation the whole experience was unpleasant. I will not stay there again or recommend the hotel to anyone!

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear hnc43, Thank you for letting us know with regards to your experience during your recent stay with us. On behalf of our staff, please accept our sincere apology of the matter that you've experienced. I agree that it could have been dealt differently, and I'll assure you to retrain our staff. We hope we can have another chance to accommodate you again in the future so that we can serve you with superior care that you deserve. Please feel free to contact me if I can be any further assistance in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"nice hotel"

4
11/10/2017

This hotel is nice - obviously old but up dated . We had a beautiful view of the harbor from our room and all of the usual amenities. Free washers and dryers available close to our room as well as a roof top patio close to the vending machines. No pool. Some black mould noticed around the tub. Well situated - close to restaurants ,museums etc.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Alero17, Thank you very much for your great feedback. I'm glad to hear that you were able to enjoy our location, the harbour view from your room and our free laundry facility and the 3rd floor patio during your stay. My apology about the bathroom cleanliness and we'll look into the matter immediately and fix the issue. Again, we appreciate your stay and your detailed feedback. Will look forward to your next stay with us again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Quaint Hotel close to downtown"

5
09/10/2017

This hotel, although old, is quaint and well maintained. Walking distance to downtown, the Casino and the waterfront walkway. We always stay at this hotel when we're in Nanaimo. The staff are always friendly and accommodating. Our room had a beautiful view of the harbour.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Len R, On behalf of our team, I'd like to appreciate your great feedback with regards to our staff, and I'd be happy to share your comment with our team. Your continuous business is greatly appreciated and will look forward to your next stay with us in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"1 night stay"

4
08/10/2017

Helpfulness of staff is great. Bathroom cleanliness wasn't. Lots of hair in the tub and pile of dirt in one spot of the bathroom floor. Other than that, things were good. The friendly and helpful front desk staff is why we will return.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear maureent857, Thank you for staying with us and we appreciate your comment about our staff. I'm sorry to hear that the cleanliness wasn't to our high standards. We'll reassure with the team that we meet our cleanliness standards at all times. Your feedback is greatly appreciated and will use it for our future improvement for sure. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"A night in Nanaimo"

4
01/10/2017

A very convenient location with harbour, shops and restaurants close by. Harbour view was good, but possibly a wee bit overpriced for this. Room was pleasant with the usual amenities. Shower presure great.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Kate M, Thank you for staying with us and we appreciate your feedback. It is with great pleasure to know that you've enjoyed our location and the view. We will consider your feedback regarding the rate for our future improvement for sure. Will look forward to your next stay with us again. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Excellent location and very clean"

3
30/09/2017

Nice hotel. Room is well appointed and clean. Really comfy bed. Only complaint is no shampoo and Kleenex. Not filled by housekeeping. Both the sink and bathtub are very slow to drain, so drains need to be cleaned.

"needs updates, Friendly staff."

3
29/09/2017

it's an okay hotel, quiet sleep with friendly staff but needs updates. been to many hotels and this one has one thing that a lot have is friendly staff and safe place to sleep. not a cheap place to stay but would come back if I get a deal off of hotels.com

"Love the new look and the staff are amazing"

5
20/09/2017

We have been staying at the Dorchester Hotel for years. This is the ONLY Hotel that we will consider when we visit Nanaimo. Noticed that the Hotel prices have really gone up in price. Because of this, we may consider looking at another Hotel when we come back next Summer.

"Tofino Trip"

2
16/09/2017

Older hotel with fairly small rooms. The hallways smelled musty. Our air conditioning didn't work so we had to keep the windows open. There was a lot of traffic noise. Good restaurant for breakfast though and staff was friendly. Good location in old city Nanaimo.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Physioshell2014, Thank you for staying with us and we appreciate your feedback. I'm sorry to hear that we didn't meet your expectation during your recent stay with us. We'll make sure to fix the issues that you've experienced. Glad to hear that you've liked our service, food and the location. By telling us what you liked and disliked, you're helping us to improve for our future guests including yourself. We'll keep striving to serve our guests to exceed their expectations at all times. We hope that we can accommodate you again in the future. If there's anything else that I could be an assistance, please feel free to contact me at any time. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Amazingly comfortable and quiet stay near waterfront!"

5
13/09/2017

Our stay began with the most friendly/efficient Drew who booked my reservation and informed me he will be checking me in when I arrive. He promised to clear the smoky haze, and it happened! It's a beautiful blue sky over the Nanaimo waterfront from the view in our room. The surroundings are peaceful and the location is quiet on Church street. The hotel has maintained its charm while modernizing and upgrading facilities and rooms. Another small highlight was the fresh cream in the lobby which we used in our bed teas! What a nice bday treat - I will stay here again. the hotel is right, average isn't good enough and I give this hotel a perfect 10!

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear ilovetravel13, We appreciate very much for your thoughtful feedback, and I'd like to especially applaud your sense of humour(with big smile). I'm glad to hear that our staff served you well, and you were satisfied with your stay with us. We'll keep striving to serve our guests to exceed their expectations at all times. Wishing you happy belated birthday and we'll look forward to welcoming you again on your next trip to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Nice place"

4
13/09/2017

The room was nice and clean with a comfortable bed. Bathroom also nice and clean. It also had a nice view towards the harbour across the street. Here you will find shops, a bistro, Harbour Air and a promenade for a walk to watch the sunset. The staff is very friendly and for us it was a great starting point to explore Vancouver Island.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Dolav, Thank you for your great feedback. I'm glad to know that our staff served you well, and you've enjoyed your stay with us. As you've mentioned, we're located in the heart of downtown Nanaimo harbour, all kinds of restaurants, boutique shops, historical attractions, and harbour front walkway is all within walking distance, and I'm glad that you were able to explore the surrounding area of the hotel as well. We hope you have a great memorable rest of the trip in Vancouver Island. Thank you again for your stay with us and we'll look forward to welcoming you in near future! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Reasonable with issues"

3
10/09/2017

This is reasonable hotel with good friendly staff. Rooms are decent sized but this hotel has few issues. First it's ageing and not only it seems like but smells like as well. It's a strong odour of like old castle. Second management is unwilling to offer microwave for room despite rewuest. There is one on third floor for a 300 rooms hotel. Location is good with good harbor view. For me the patio on 3rd floor was best place to be in the afternoon.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Raza1144, Thank you for staying with us and thank you for taking your time to provide us your feedback. We appreciate for letting us know what you've liked and disliked during your recent stay with us. I'd like to apologize for the odour issue that we'll work on improvement with our best effort, and we'll use your feedback to enhance our service for our future guests including yourself. I'm glad to know that you've enjoyed the harbour view and the 3rd floor rooftop patio. We hope we can accommodate you again in the future. Please feel free to contact us if I can be any of further assistance. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Best Western Dorchester Nanaimo"

4
07/09/2017

Very nice hotel, beds are very comfortable, clean, staff is very friendly, the room has everything that is needed, it's small and a bit crowded, the internet is lousy. Overall, I would stay there again. The breakfast was not that great and I thought quite expensive. I had a bagel which tasted of onion, not my idea of breakfast. They should have asked me, I thought I would just get a plain bagel with creamcheese.

"Wonderful"

4
04/09/2017

Great location, friendly staff, clean and a decent value. Surprisingly quiet gicen the location. Rooms a bit cramped but fine for two of us. Loved waking up early and walking along the water. Lots of shops and restaurants nearby.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear TTas72, Thank you for staying with us and thank you for sharing how great your stay was. We appreciate your compliment about our staff and glad to know that you were able to enjoy the harbour front walkway and the surrounding area of the hotel as well. It's been pleasure serving you and will look forward to your next stay. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Ridiculous!!"

1
04/09/2017

Worst hotel ever in Nanaimo! There was NO HEAT, dirty sheets, phone not hooked up (and no way to plug in). WORST EXPERIENCE EVER. DO NOT BE FOOLED BY THE PHOTOS! We walked into the room, blasting with A/C it was so cold! Even my husband who prefers cold air said it was too freezing to sleep in. We had to call the front desk long distance from our personal phones as the phone in the room was not set up (looks like a cord was missing to plug into outlet). The guy at the counter said he could not help us as the hotel turns off its heat for the summer and only A/C is available. WHAT KIND OF HOTEL TURNS OFF THE HEATING SYSTEM? You should be accommodating to all! We later found pubic hairs in the bedding. We were so distraught and after requesting extra blankets to keep us warm at night and to shield us from the dirty sheets, but the guy at the counter said he could not bring blankets to us because he was too busy. We would have to get them ourselves. Oh, I forgot to mention it took us 4 separate calling attempts to get him to finally pick up the phone. We immediately packed up our bags and went to the front counter to find the guy sitting on the chair in the back and not doing anything (literally 2 minutes after he said he was too busy). I told him, "wow you're really busy!" after seeing no one in the lobby. Well we immediately left the hotel and are happy to say that the COAST next door gave us a BEAUTIFUL king suite overlooking the harbourside on a top floor for only $145!!! OH and we stayed two nights but they only charged us for one because they were so awesome and accommodating. I AM NEVER STAYING AT A BEST WESTERN AGAIN!! This guy at your front counter needs to be FIRED!

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Princess896, Thank you for your feedback through our BW survey and through Trip advisor as well. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive every day to provide superior customer service. I am sorry we were not able to do that for you during your recent stay. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I assure you that all of the issues will be addressed with serious consideration. I hope you consider staying with us again so that we can have another chance to provide you superior service that you deserve. If I can be of any further assistance, please feel free to contact me. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Downtown in Nanaimo"

5
04/09/2017

This BW hotel is in an old building in the heart of Nanaimo. Although dated, the hotel offers excellent rooms and exceptionally helpful staff. It is handy to all that the core of Nanaimo offers in terms of access to the harbour, restaurants, etc.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Chrome_Dome_McD, Thank you for staying with us and we appreciate for taking your time to write us how great your stay was. I'm glad to know that our team served you well, and you've enjoyed your stay. We'll keep striving to serve our guests as always. Once again, we appreciate your business and will look forward to accommodating you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Charming"

5
29/08/2017

This quaint old hotel fits perfectly with the feel of old town Nanaimo. Very well kept, great character and the staff are excellent. Perfect location to enjoy the harbour and the restaurant is terrific!

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Michael B, Thank you for staying with us and we appreciate your comment. I'm glad that you've enjoyed your stay and our food at onsite restaurant. Will look forward to accommodating you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Great service"

5
28/08/2017

Staff very welcoming and helpful. Great location, a fair price and quiet. It is right in the hear of old Nanaimo and steps away from the harbour walkway. Perfect location for moving about if you are walking.

"usually very good."

4
28/08/2017

Usually stay here, but not a great stay this time. Make sure your air conditioner works, and while the view is nice on the harbourside, very nosy with the seagulls. Close to everything, could walk to shops and park. Staff excellent.

"Location, Location, Location"

5
25/08/2017

Excellent choice for a short visit to Nanaimo. Located on Front Street, facing the harbor, within easy walking distance of all of centre city. No breakfast provided but a 25% discount at the on-site restaurant. Property is older but well maintained.

"Last time we stay here"

2
21/08/2017

We've stayed at this hotel a few times, if I hadn't used my airmiles we would've cancelled and went to a different hotel. The parking is horrible and very hard if stay out past dinner time. Also when asked for a few things they were quick to say no. Or say ya but with a charge.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Z6767ITkristenm, Thank you for your feedback. First of all, I'd like to apologize for the limited parking situation. There're several other parking lots available nearby the hotel and with an effort to provide the free parking benefit, we assure to reimburse the receipts. On behalf of our staff, I do apologize for not being able to accommodate your needs to your satisfaction. We'll keep striving to serve our guests with superior care and hope we can meet your expectation next time. Please feel free to contact me if I can be any of further assistance. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Four nights in a peaceful hotel room with stunning views."

4
21/08/2017

We have just left this hotel and we were very pleased with our stay. The room was spotless, as was the bathroom. Our room was visited by house keeping every day, and they did a great job. Our room had a fridge and welcome aircon, as well as a good size wardrobe. The view from room 424 was amazing; perfect harbour scene (we didn't leave window open, as when the sea planes took off, you could smell them.) Other reviews complained of the smell in the corridors. To be fair, they did smell, but the room absolutely did not. The restaurant was good too, with the chowder being the best I've tried so far, plus guests get a percentage off. The staff were efficient and professionally friendly. We recommend this place; it's one of our best hotels we've stayed at, and as a light sleeper, I had four sleep-filled nights, so thank you. We recommend getting the ferry to Protection Island, caught just over the road, to the left of the hotel.

"Great location, nice view of harbour"

5
21/08/2017

The hotel is beautifully located across th Nanaimo harbour which provided opportunity for morning or afternoon stroll along the walkway and lagoon. For me the most important part of choosing a quality accommodation is having clean bed sheets and towels. Just like other hotels we've stayed (which I also liked) our room was clean, properly decorated and quiet. The hoyel is quite dated, but it appears that lobby and other parts of the hotel has been renovated for a contemporary look. I would come back and stay next time we are around the area.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Primrose S, Thank you very much for taking your time to write us a great review. We value our guest's feedback and will keep striving to accommodate our guests with superior care. We'll be looking into what you liked and disliked, and will use your feedback to enhance our service in the future. I'm also happy to hear that you'll be staying with us again, and will look forward to welcoming you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Bad Experience"

2
19/08/2017

I was not impressed with the quality of the hotel. The room was extremely small, you could clearly hear conversations in the adjacent room and the hotel had a strong musty smell throughout.The restaurant menu was limited.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Wendell H, Thank you for your feedback and I'm sorry to hear that you were not satisfied with your room during your recent stay with us. We have some other room types that are larger, and I'd like you to try out our harbour view rooms on your next visit. I also would like to apologize for the sound issue. We'll look into resolving the issue as soon as possible. We value your business and your comment will be used to enhance our service. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"A place to call home in Nanaimo, B.C."

5
13/08/2017

Our two-night stay in Canada's Harbour City was quite pleasant. The hotel is located in heart of the Nanaimo's charming downtown center. It overlooks the harbour (ask for a harbour view room). The room is spacious, bright and clean. Very high service quality - the staff genuinely care about their guests, which is so refreshing. Wilma, the server who seems to run the breakfast singlehandedly, is a delight. The breakfast is quite good, too. I'd certainly recommend the Dorchester for your next visit to Nanaimo.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Stephen B, Thank you very much for your great comment. I'm glad to know that you had pleasurable stay with us and our team accommodated you well and will definitely share your compliment with the rest. I'm also glad that you were able to enjoy our harbour view room and the location. We'll keep striving serving our guests with superior care at all times. Once again, thank you for staying with us and will look forward to your next visit. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Tired decore and dirty rooms"

1
07/08/2017

Stayed here for one night in the executive suite, the lobby has a great historic feel and the location is great for walking in Nanaimo. The room was a big disappointment, thrift store decore with miss matched furniture and no thought given to layout. Tired dated and generally unclean with thick dust on the baseboards. Our room overlooked the smoking patio, air quality was terrible. The hotel location is very noisy at night with groups of people going to and from bars and traffic. We were woken up several times by screaming and a fight that had to be broken up by police on the sidewalk beside the hotel. This location lacks the amenities one would expect at a Best Western Plus, there is very limited parking available for guests, no complimentary breakfast and while the lobby is lovely our room was tired and dirty. If location is what you value most then that can't be beat. Unless you are a really deep sleeper bring ear plugs.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Brenda S, Thank you for staying with us and we appreciate taking your time to letting us know how your stay was. On behalf of our entire team, please accept my sincere apology for not meeting your expectations during your recent stay with us. I'm also sorry to hear that the room décor and the cleanliness wasn't to our high standards, and I'll assure you to readdress the matter with our team. We value our guest's feedback and we'll use your feedback to enhance our service and amenities in near future. If there's anything that I could be a further assistance, please feel free to contact me directly at any time. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Loved this hotel!"

5
03/08/2017

Location, staff, cleanliness were all 10+. We will be back next year and book this hotel. So far it is the best hotel we have stayed in (and there were quite a few) This hotel is located in the center of old Nanaimo. Quaint shops, lots of restaurants and art all within walking distance to the hotel. Our meal at the Thai restaurant 2 blocks from the hotel was incredibel.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Bajadogs, It is with a great pleasure to learn that you've enjoyed your stay with us and our staff served you well and exceeded your expectations. There're quite nice authentic restaurants in the area and that Thai restaurant is one of my favourite as well and I'm glad that you were able to enjoy it. Most of all, I'm glad to hear that you'll be coming back next year and will look forward to welcoming you then. Wish you have a pleasant and safe trip back home! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Our night on the Nanaimo Harbour"

4
01/08/2017

My girlfriend and I took a few days to travel from the mainland to Vancouver island. We stayed at the historical Dorchester and requested a Harbour view which was very nice. I am familiar with the hotel being a former islander. Updates to the hotel have been Completed but I will have to say that it has taken the history out of the hotel. Having said that, the convenience of the location being steps from old town and the beautiful Harbour walk across the street makes this hotel a great choice.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear searchinguk, Thank you for staying at Best Western Dorchester Hotel. We appreciate your comment and I'm glad that you've enjoyed our location and the habour view. I'm sorry to hear that you've felt the classic look has been taken away with renovation. We'll consider your feedback for our future strategic plan for sure. Once again, thank you for staying with us and hope you consider staying with us again. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"I will stay there again."

4
24/07/2017

Location is great for the inner harbour. Rooms are small but clean and quiet. Bed is comfortable and shower has a good flow. I stay here mainly because of location. Easy and friendly check in and out.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Garyinsalmonarm, We appreciate taking your time to write us how your stay was. I'm glad to know that you've enjoyed your stay, the location, and our staff served you well. We'll keep striving to serve our guests with best customer service. We'll look forward to welcoming you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"long over do - need an update"

2
24/07/2017

the hotel location is good. the rest is not very good value for price. our room was a queen suite with harbour view. the room was very smelly..old and mildewey. the bed was terrible, pillows horrible. we had just come from a best western in Courtenay and it was excellent. time for an overall. we would be challenged to stay here again even though we like the location. there are other hotels in the area that we will now be looking to try out.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Cheryl B, Thank you for staying with us. We apologize for not meeting your expectation during your recent stay. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. We do have some lower categorized rooms and hope we can accommodate your needs with better value next time. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Great location with nice views."

4
23/07/2017

We stayed here prior to catching a ferry to the mainland. The free parking was a nice feature. The breakfast was very nice though it was an extra charge. The views of the waterfront were nice. The waterfront park across the street was a great find.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Dan K, Thank you for staying with us and we appreciate your time to letting us know how your stay was enjoyable. I'm glad to know that you've liked our free parking feature, the breakfast, the views from your room, and the location. The sea walkway at the harbour in front of our hotel especially in the summer is one of the unbeatable scenery that you can only experience in Nanaimo Downtown harbour front, and I'm glad to know that you were able to stroll around including Maffeo-Sutton Park. We'll look forward to your next stay with us again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Not the best not the worst"

3
21/07/2017

Clean room but we had only 1 working plug in whole room. There wasnt enough parking so ended up paying to park elsewhere. The hotel restaurant/lounge was never open. The patio is ok but only 5 chairs and not decorated or anything. Wasnt a good hotel for a group. Especially a sports group.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear 550shelaghb, Thank you for taking your time to write us your review. Please accept our sincere apology for not providing sufficient plug in's. Each room should have several plug in's including the night stand plug in's and desk top plug in's at our hotel. We'll look into the room that you've stayed in and reassure enough plug in's are supplied. Also, we're sorry for the inconvenience caused for limited hours for our restaurant and lounge. Our restaurant/lounge operation hours are from 7am to 10 am for breakfast and 5pm to 8pm for dinner. However, there're also several restaurants within walking distance from the hotel so, out of our operation hours, please ask for further information to our staff in the future and we'd be happy to guide you. With regards to the patio chairs, we're in the process of replacing them, and we hope you'll see newer patio furniture on your next stay. We appreciate all your comments and we value your feedback and will use toward enhancement of our service for our future guests. I hope you consider staying with us again in near future so we can accommodate your needs better next time. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Nice but..."

3
17/07/2017

Nice hotel, nice staff, but hallways echo and rooms are VERY small. Our room was more like a closet with a bed. So close to the lobby it was non stop NOISE all morning. Parking was full, we had to park blocks away, pay and get reimbursed at check out. Would only stay again if we had no other option.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear 330sherric, Thank you for staying with us and sharing your experience with us. We apologize for not meeting your expectation with regards to the size of the room and about the limited parking space. We do have several different room types available. Please consider staying with us and inquire the Harbour view rooms to suit your needs in the future. Once again, thank you for staying with us and we hope we have another chance to accommodate you in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Rooms are small "

1
14/07/2017

Not very happy with it rooms so small, if you travel with your family not big enough, air conditioning not working very good and your can hear noise in your rooms and the restaurant is not very good slow service aswell, Asian server try to do everything but so slow

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Manna B, Thank you for your feedback and I am sorry we were not able to meet your expectations during your recent stay. For future reference, we also have several different room types that are larger and may suit your needs better. Hope you may consider staying in a different room type in the future. With restaurant service, we will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. We'll be happy to assist you finding a suitable room type for you in the future. Please feel free to contact us directly. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Great location!"

4
11/07/2017

Close to the water and Commercial Street! The hotel looks great in the lobby... newly done? The actual hotel is older, with creaky floors and an older tub...no big deal. Everything was clean...EXCEPT for a huge stain on a couch cushion. Which made me just think that everything was...eww. Other than that...staff was great. And it met all of our needs.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear H6147TInicolem, We appreciate your feedback. I'm glad that you've noticed our upgrades in the lobby. Please accept our sincere apology on the couch cushion stain. We'll take corrective action immediately. Once again, thank you for staying with us and we hope you consider staying with us again. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Great MOTEL!"

2
11/07/2017

This hotel is a great MOTEL. That sums things up pretty much. From the dirty, dusty and worn hallway carpets, to the the hair-filled tub to the microwaved restaurant breakfasts. (see pics below of gum ball-sized holes in my blanket). Its just not at a hotel level. It would be better if they categorized this hotel as a motel. They might receive better ratings. The staff are what give this establishment the stars it has. Theyre friendly, helpful (ftont desk) and super accomodating (housekeeping). Dont book if you're looking for a hotel. Go for it if average motels are your thing.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Carolyn T, Please accept our sincere apology for not meeting your expectations during your recent stay. We'll look into the matters that you've mentioned and will use your feedback to enhance our service in the future. Thank you for sharing your comments and letting us know what we can improve on. We hope you consider staying with us again so that we can serve you with superior care that you deserve in the future. If there's anything that you'd like to discuss further or if I can be of any further assistance in the future, please feel free to contact me directly. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Nanaimo BC"

3
24/06/2017

Trip to Nanaimo BC to meet relatives for lunch. Came from Victoria, not knowing how much time to allow, booked night at BW Dorchester. Location of hotel is close to water front, which is very nice. The Hotel does not have much in the way of amenities. (vending machines or available food for purchase.) Has a pop machine and microwave. Restaurant open for breakfast (not free) and supper 5-8 did not see a menu posted. Parking lot small, so didn't want to leave and lose parking spot. If you are ok with walking Starbucks about 10 min away.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Lweds, Thank you very much for your feedback. I'm glad that you've enjoyed our location, and I'm sorry to hear that you decided to walk to Starbucks to keep your parking spot. Just for future reference, there're several other public paid parking lots available around the hotel in case our lot is full(free of charge), and we do reimburse for your parking receipts if you had to park at another location. It looks like you were not able to locate our snack vending machine at the 3rd fl patio and we apologize if the instructions were not provided properly. All of the amenity locations are written on the back of restaurant discount voucher, and on our guest directory. Of course, for any of your questions, our front desk would be happy to assist. We value your business and your feedback will used to enhance our service for our guests. Hope you consider staying with us again so that we have another chance to accommodate you with superior care. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Small and Old"

2
24/06/2017

Probably the smallest hotel room I've ever stayed in. Smells musty and the wall mounted air conditioner points straight at the pillow of your circa 1991 bed. One of the lamps didn't work - how hard is it to check the bulbs when you clean room and pop in a new one if needed? Parking options are limited. Good location. Nice staff.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Johnny J, Most of all, please accept our sincere apology for not meeting your expectation in several ways. With regards to the size of the room, we have another section of the building that are larger scale and I'm sure those will suit your needs better. Please request for harbour view rooms if you'd like to try our larger rooms. We value your business and we'd like to use your feedback to enhance our service for our future guests including you. We would appreciate it if you could contact us directly and let us know the room you've stayed in so that we can locate the issue. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Historical Hotel"

4
24/06/2017

The 2 bottom floors of this hotel are 100 years old so expect creaking & uneven floors underneath the carpeting. The top 2 floors were built in the 1950's. We had a beautiful suite overlooking the harbour which was very picturesque. The toilet seemed to drip for some time but eventually did quit. We had good service from Drew at check in. The biggest issue with this hotel is parking. Don't make our mistake & leave anything in your vehicle or you'll wish you had taken the time to get everything inside no matter how tired you are. We find any downtown hotels are noisy with the traffic. The restaurant food was OK but nothing spectacular. For touring the location is good.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear RetiredXray, We appreciate your feedback. Thank you for sharing the history of our hotel with trip advisor viewers, and yes our hotel was originally built in late 1890's. It is quite historical building. But I'd like to assure you that we will keep striving to keep up with high standards of our facility to accommodate our guests with full potential. We'd appreciate if you could help us to locate the room you've stayed in so that we can look into the issue you've mentioned. I'm glad to know that you've liked our picturesque harbour view and convenient location of the hotel as you may well aware, everything is within walking distance. Casino, Museums, historical sites including Bastion, art galleries, Port theatre, Convention centre, various cuisine restaurants, boutique shops, and I hope you could try our harbour front walk way right across from the hotel on your next visit if you didn't this time. Once again, we appreciate your business and will look forward to your next visit to us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Great Hotel"

5
23/06/2017

Right downtown. Wonderful hotel close to everything. Staff are very energetic and jovial and in the know. You do not need to go far for anything. Parking might be a bit of an issue but wasn't for me. There is a restaurant on site that I did not try, there is a fridge in the room and microwaves in a common place where the ice machines are.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Ivylarocque, Thank you for staying with us and we appreciate for taking your time to letting us know how your stay was. I'm glad to know that our staff served you well and you've liked our convenient location. Please accept our sincere apology for limited parking spaces being in the heart of downtown, but we offer free parking, and there're several other paid parking lots within walking distance that we're happy to offer reimbursement. I'm glad to know that you were able to utilize some of our amenities (Microwave, Kitchenette, Washer/Dryer) in our public area. Will look forward to your next stay with us on your next visit. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Great location, mediocre hotel"

3
20/06/2017

The hotel is an older building that has been updated. The room was a decent size (king size bed) but felt crowded due to the furnishings. Hot water was difficult to regulate. Would not recommend the restaurant. The service was good however the menu is limited and more care could be taken with food prep.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Jerry L, We appreciate your feedback. We'll be looking into furnishings in the room you've stayed in for any improvement. Because we're required to have certain furnishings in our guestrooms by the brand, we may not be able to remove some of the furnishings, however we'll try to make it less crowded feeling, and we'll also be looking into shower tab and restaurant menu that you've kindly letting us know. We value your business and your comment and I can assure you that we'll be using your feedback to enhance our service in the future. We hope you consider staying with us again in the future. If I can be of any further assistance, please feel free to contact me at any time. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Felt like a king"

5
18/06/2017

I came for my 10 year high school reunion, i was greeted by a wonderful guy named Eli. He is a wonderful guy. When i went in my room i noticed there was no shaving cream and i told him about that, and he came to my door and gave me a few which was wonderful! his service was magnificent. The room was wonderful!!! it had hot water, AC, and a big bed for me :). When i checked out a wonderful guy named Drew gave me the best service ever, he made sure i enjoyed my stay and everything and i asked him if i left anything in my room and he called and made sure nothing was left, he loet me know right away. I was standing up, and he wanted me to sit down peacefully so i don't be stressed!!! there was nothing left in my room, i would comeback to this hotel again if i had to visit!!! i had a magnificent stay, The breakfast place was alright.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Sportsrules4life, Greatly appreciated for your feedback. It is great honor to hear how our guests enjoyed their stay and to know our team served them well. I'll assure to share your thoughtful comments with the rest of the team and we'll keep striving to exceed our guest's expectations as always. Will look forward to welcoming you again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Best Western Dorchester Hotel, Nanaimo"

5
16/06/2017

This lovely old hotel [doesn't feel old!] is right across from the harbour in downtown Nanaimo. The staff is very helpful and friendly. Our room was very clean and nicely appointed with a wonderful view of the harbour activities. There is a decent dining room and lots of other restaurants nearby. We definitely want to return for a longer visit so we can explore this interesting area.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Dona C, We greatly appreciate your comment. I'm glad that you've enjoyed your stay with us and it is great to know that you'll be staying with us again in the future to explore surrounding areas. There're various boutique shops and restaurants around hotel, and right across from the hotel, there's seawall walkway with picturesque harbour view that you could go for a walk, and historical attractions, such as bastion, museum, art gallery and so much more all within walking distance. Once again, thank you for staying with us and will look forward to your next visit. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"very nice Hotel"

4
14/06/2017

Comfy beds and friendly staff. Outdoor private smoking area provided. Wonderful. Parking is limited however the Hotel pays for parking at an indoor parkade about 1/2 block away from the door. The fresh complimentary coffee located in the Lobby was an extra bonus.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear N3781FNbettys, Thank you very much for your great feedback. We appreciate your comments and I'm glad that you liked our patio and coffee in the lobby. Will look forward to your next stay with us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Excellent location "

4
13/06/2017

My review will be short. Rooms were good only window ac though. Great front desk people. The location is the best,walk out the back door and your at the harbour. We never ate at the hotel so I can't comment on the food. The gym is small and very hot. Went there for 4 days in May and would go back to the Dorchester.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear diver090, Greatly appreciated for your feedback. We'd like to appreciate your continuous support for the business and we'll make sure to check on the A/C in the gym for proper air circulation. Thank you for staying with us again, and will look forward to welcoming you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Another great stay at the Dorchester"

4
08/06/2017

We were in Nanaimo for a special occasion. The friendly Service, the upgrade to a harbour view roomw, the lovely breakfast room as well as being right in the heart of the city and super close to our event all added to our special trip.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Irisb 184, Thank you for taking your time to letting us know how your stay was. It is always pleasure to hearing that our guests enjoyed their stay. We'll look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Not my choice"

1
05/06/2017

Older building in need of major overhaul, some upgrades seen in half of lobby but most of common areas are dated, major spring board sub floor issues in hallway, minimum insulation between rooms as you can hear everything going on in rooms beside you.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear jefffQ3037LL, We appreciate your feedback. We do apologize for not meeting your expectation. We'll be implementing your feedback for our future enhancement and we will keep striving to enhance our service and facility in any possible ways. I hope you consider staying with us again so that you can experience our superior service. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"uncaring staff"

2
05/06/2017

The 2 long black hairs stuck to the roof above the tub along with weeks of dust on every surface above 4 feet made me feel that the cleaning staff was given little time to clean the room or simply did not care. Though I was asked to report to the front desk clerk about any problems with my stay, the clerk did not meet my eyes, and did not want to hear about any problems. When I asked the front desk clerk questions about Best Western rewards program I was simply told I could get that information on line.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Judy B, As discussed and further to my personal email, please be informed that we'll implement corrective action to reassure to keep up with high standards of our cleanliness especially with detailed areas. We'll also work on improvement of our guest service skills. We value your business, and your feedback is very important to us and will be used to enhance our service for our future guest including yourself. Please feel free to contact me at any time if I could be any of further assistance. Sincerely, Julie Park General Manager

"Low point on our trip"

2
03/06/2017

Arrived shortly before the 3:00 check in. Front desk clerk went and found housekeeping and told us it would be another 1/2 hour. No problem. We came back an hour and a half later, were given the key and found the room had been stripped but nothing else. They put us in a lesser room. The next morning, went into the restaurant for breakfast. One person trying to work a very busy room. After almost an hour we left, checked out and had breakfast elsewhere. Still gave the server a generous tip. Nice location but probably won't go back.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear David S, Thank you for letting us know how your stay was. We apologize for the inconvenience of not being able to accommodate your early check in promptly. We also appreciate your feedback with regards to the restaurant service, and will implement to enhance our service for you and for our future guest. I hope you consider staying with us again so that we can serve you promptly and more efficiently. Please feel free to contact me if I could be any further assistance in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Excellent Service, Nice sized rooms!"

5
03/06/2017

We recently stayed at this hotel, it is a renovated old hotel in downtown Nanaimo. The halls were surprisingly quiet, the amenities were great, and we enjoyed being across the street from the harbor. Parking was a bit of nightmare, but as long as you did not leave after about 4PM you could find a stall. There are lots of great restaurants walking distance away, including a Starbucks and grocery store. The hotel beds were very comfortable. If you book the 'family room' note it is VERY SMALL in the bedroom area... and the bathroom is only accessible from inside the bedroom, so that means if you put your kids to bed and you need to go to shower, or use the washroom, you will have to walk thru where your kids are sleeping... :( its not ideal. We enjoyed the hotel. It suited our needs very well. We would recommend it, and the staff was awesome! Friendly, and very helpful. Probably the BEST service at a hotel we have had in years!

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Canada134, We appreciate your detailed feedback. It is with great pleasure to learn that you were satisfied with your stay, and you were able to explore the surrounding area of the hotel. By letting us know what you liked and disliked, you're helping us to improve for our future guest. Once again, we appreciate your feedback and will look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Definitely NOT upscale!"

1
01/06/2017

I booked this hotel room online based on the description and location while I was in Nanaimo on business. The description states it's near the harbour, that part is true. What isn't true is the words "upscale hotel" and "recently renovated" because I didn't see any signs of that! The hotel is old, in need of modernization as my room was the size of an over-sized walk-in closet and it had no desk (which I asked if the room had that when booking...I was told yes. It was a no. The elevator was big enough to fit 2 people and a carry-on each. Finding your room was like a maze and felt like the floors would give way at any moment. I was also told LOTS of parking behind the hotel (as the front of the hotel was facing a street full of shops.) There are less than 50 stalls so your only other option is to park on the streets and risk a costly ticket or park in a nearby underground parking lot at the Coast Bastion Hotel (that's my next write up lol) and pay $9/night. The ONLY thing I can say positive about this hotel, is that it's situated in an area with nearby shopping and walking paths near the harbour. Shop around before staying here. The internet was deceiving.

"5 Star Staff!"

5
28/05/2017

From check in to check out, the staff were fabulous and went beyond their job to assist me! Friendly, professional and caring, Eli you are great! Thank you for making my trip wonderful :) The room was spacious and nicely decorated, I didn't feel as if I was in a hotel and the view was wonderful

"Older hotel!l But lots of renovations plus a great location."

5
21/05/2017

The hotel is a old hotel but in my opinion gives it character. The lobby and restaurant are remodeled and so are the rooms. The rooms are small but modern and clean. There is also an adequate fitness room on the second floor. I was there for three nights and the staff was super and my room was very clean. Again this is a older property and that means its not the Waldorf Astoria. With the waterfront walkway across the road and all the little restaurants and shops all around. Whom is in the hotel? The location is great. If you are the type of person that wants to sit in your room and does not want to get out to see the sites. Then this may not be your hotel. But if you like walking, shopping and eating then this going to be a good fit for you.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear TandTSooke, We appreciate taking your time to letting us know how your stay was. It is honor to hear that you've enjoyed your stay with us and you were able to explore the surrounding area as well. It seems you've quite enjoyed the atmosphere around the hotel. Yes, there're several types of restaurants, historic attractions, museums, art gallery, and various boutique stores all within walking distance. If you fly in with seaplane, you can simply walk to the hotel right across and there's beautiful walkway right at the harbour. Will look forward to your next stay with us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"OLDER BOUTIQUE STYE HOTEL"

4
17/05/2017

Great place to stay, You can get ocean view rooms. It is an older boutique hotel. Maybe a little TLC. Great area of the city. Close to restaurants, pubs and boutique shops etc. Check in was friendly and quick. Did not eat at the hotel so can't help you there. I will stay here when back in Nanaimo.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear 154roryw, We appreciate your feedback. I'm glad that you've enjoyed your stay with us and our harbour view rooms. We'll look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Lovely, inexpensive hotel. "

3
14/05/2017

I arrived at the Dorchester after a long travel day. 2 desk clerks checked me in. Super smooth check in. Parking was no problem for me, but it was a Sunday so I don't think the hotel was full. My room was TINY!! But it was very clean. Lovely moldings. Crisp white sheets. Lots of towels. Small but impressive. I had trouble getting into their wifi; the front desk staff was incredibly helpful. I went to the Oasis Lounge for wine and a snack and after waiting for about 5 minutes, went to the front desk to see if the lounge was open. The nice young man went in search of Helen, the server. Once she knew I was there, the service was fine. The wine selection is not the best, but I found something to savour. I had the Kale Salad - delicious!! While I was Dining, I got a message that my niece was about to have a baby. The staff was almost as excited as I was!! I would absolutely stay here again. It's a small boutique-type hotel. The staff seem to truly value the guests.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Cindi T, Thank you for taking your time to letting us know how your stay with us was. It is always grateful to learn that our team served you well and your stay was great. My apology for the wifi, we have newly most updated meraki system and there shouldn't be any issue. For your future reference, please feel free to contact our tech support 24hours available or front desk to assist. We truly appreciate your great feedback and will look forward to your next stay. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Charming Hotel"

4
14/05/2017

Enjoyed staying at this hotel very much. The lobby is very charming, the staff friendly the location great, and we had a nice view. We would definitely stay there again next time we are in Nanaimo. It is located across the street from a walkway along the harbour, which we enjoyed walking along after dinner. It is an older building, but it seems they've done their best to update it.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear SnowCat33, Thank you for your great feedback. It is great pleasure to hear that our team served you well, and you've enjoyed your stay with us. I'm glad that you were able to enjoy the picturesque harbour view from your room, and explore the surrounding area. Will look forward to welcoming you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"ABSOLUTE PERFECTION"

5
10/05/2017

Everything about this hotel gets a "5". Front Desk Staff was welcoming, helpful and great to deal with. Housekeeping does a great job keeping the rooms clean, and the grounds of the hotel is also kept up. The location is phenomenal, right on the water with great views if you opt for a Habour View Room, which I recommend. Breakfast is not included, but you do get a 20% discount, and the service and food there is also top-notch. We are returning to Nanaimo in a couple months and we already know where we will be staying. Great hotel, very comfortable, very clean.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear Stephan S, Thank you very much for your feedback. It's always honor to hear that our guests enjoyed their stay and we served you well. It's been pleasure accommodating you and your colleagues, and we'll look forward to serving you again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Great Location"

4
10/05/2017

Great location and loved that it was pet friendly. We enjoyed walking our dog at the water front several times a day (which is just across the street). Close to grocery stores and restaurants if you need anything extra. Their restaurant doesn't look like much, but their farmers breakfast is the best breakfast I have ever had!

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear R8672VGstephanies, Thank you for staying with us and your great feedback is much appreciated. I'm glad that you were able to enjoy the harbour front walkway with your dog. It is also great pleasure to know that you've liked our breakfast. We'll look forward to accommodate you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Nice business hotel"

4
02/05/2017

Enjoyed the stay. The beds were pretty good. Great location. The server in the restaurant in the morning was so wonderful. Breakfast was good too. Front staff was friendly and efficient. Ask for water view of harbor

"Great location"

4
30/04/2017

This hotel is in the heart of Nanaimo's vibrant downtown and an easy walk to terrific shops and restaurants. It is good value for its location on the harbour and includes free parking and internet. I arrived early and although the room wasn't ready (which is to be expected - their check in time is well publicized as 3 pm) I was able to park and enjoy my stay in the city. The rooms are up to date and include attractive flooring - a nice change from carpet which can be unhealthy. The in room wifi was the best I have ever experienced in a hotel room. The only complaint I have - and this is for the Best Western chain and not this location in particular - is that they have recently switched to a very stinky and harsh shampoo that makes my eyes water. Obviously saving money but not a great move for them.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear RickandDoni, Thank you for taking your time to letting us know how your stay was and I'm glad to know that you've liked your stay, our location, new flooring, and our newly upgraded wifi system. With regards to the room amenity, we'll definitely use your feedback into consideration for improvement. Again, your feedback is very much appreciated and will look forward to welcoming you again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Great location"

5
30/04/2017

This hotel is very conveniently located in the heart of Nanaimo's vibrant downtown where you can walk and browse terrific shops and restaurants. It is great value for a hotel so close to the harbour. The rooms are updated and it is nice to see attractive flooring instead of carpet - much healthier. The in room internet is among the best I have ever experienced in a hotel room. The only thing I didn't like - and this goes for all Best Westerns and not this location in particular - is that they have recently switched to a very smelly and harsh brand of shampoo that makes my eyes water. You don't even have to be sensitive to scent for this to bother you.

NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this review
Dear RickandDoni, Thank you for your great feedback. It is always good to hear that our guests enjoyed their stay, and I'm glad to know that you've liked our location, and our new flooring in the guestroom. We appreciate your comment on the amenity dispenser and we'll look into for improvement. Again, thank you for taking your time to write us your review and will look forward to welcoming you again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Great waterfront hotel in downtown Nanaimo"

5
29/04/2017

I stayed at this charming little hotel the past five days while doing a medical clinic in Nanaimo. From a business standpoint, it's perfect. I had to get to bed early as I had to get up every day between 4 and 5 AM to get to my clinic and start early and I was able to get to sleep, it was very quiet and had all the amenities that I needed. Compared to the big towering hotel next-door which charges much more, this was much more value for money. The room was a bit on the small side but compared to European hotel rooms, is gigantic. All in all, it was a great business stay and I was very pleased.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear agdhoffman, Your feedback is very much appreciated. I'm glad to learn that your business trip went well and you've enjoyed your stay with us as well. Will look forward to your next visit to us in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Not so accommodating "

3
27/04/2017

I booked this hotel through Airmiles so I'm not sure of how it works but I had requested an early check in as we were arriving very early in the day (11 am). I then phoned two weeks before to see if this was noted and available, the gentleman who answered assured me it would be fine. We arrived at the hotel at 10:45 am and were told that we could not get in early as the room was not ready and to try back at 3 pm. That was that I guess. The rooms are very small but well appointed, I had also requested a water view which the man at the counter said wasn't available, but the view we did get was very nice. The location is great but we will not be staying there again.

"GREAT VIEWS"

5
23/04/2017

Great views and easy access to harbour across the street. Walking paths, parks, shops and restaurants all close by. Quick access to Departure Bay Ferry. Good for families or business travelers. We will definitely stay here again.

"Correction of my opinion"

4
17/04/2017

Some months ago I submitted a review of this hotel. I liked the accommodation, however at that time I had a concern that the 'imprint' of my Visa card at checkin had been immediately submitted for payment. Upon checkout the actual expenses were also posted for payment. When I checked my statement online I saw that both postings were there for a day or so. When I checked again the initial posting had disappeared without showing a credit. I thought this was a policy of the hotel. However, when I called Visa I was told it was Visa's policy to post the 'checkin imprint' then simply remove it once the actual 'checkout expenses' were submitted (without showing a credit. My apologies to the Dorchester Hotel. I would have offered this explanation sooner but I had to wait at least 3 months before I could make this correction.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Localresident99, I'm very impressed that you've taken your time to write us this review. Your kindness is very much appreciated. If you need any further assistance, please feel free to contact us at any time and we'll be happy to assist. Will look forward to your next visit to us in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Lovely View and Lovely Room"

5
11/04/2017

We only stayed one night but the hotel was easy to find, very clean and well decorated. The staff were friendly and helpful, and the hotel was very quiet, it was a very lovely stay for us.The restaurant was good and we enjoyed out stay

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Sharonp1234, Thank you for your feedback. Your great comments are appreciated and I'm glad to hear that you've liked your room and your stay was pleasant. Will look forward to your next visit. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Great Stay"

5
11/04/2017

Location, location and location...... steps to the harbor, walking distance to downtown everything including great restaurants of all varieties and shopping, very friendly staffs, great hotel rooms, overall a great stay, will stay there again for my next trip.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Jerry Z, Thank you for your great comments. We're happy to hear that you've liked our location and enjoyed your stay with us and will look forward to welcoming you again on your next visit. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"One night stay Downtown Nanaimo"

4
10/04/2017

Free Parking with the Dorchester. Park in front of the hotel in the 15 minute time limit zone while you check-in and then move your car around the back to one of the two hotel parking lots. Quick check in with pleasant staff. Room was clean and although we were on the front of the hotel on the second floor there was no noticeable noise from the street. Bed was comfortable and the bathroom was clean with lots of water pressure in the shower. No chance to take advantage of the restaurant but did grab a complimentary coffee before we checked out in the morning.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear BlueJayJohn, We appreciate your great feedback. I'm glad that our team served you well, and you've enjoyed your stay with us. Hope you liked our coffee as well. It's been pleasure serving you and will look forward to your next stay with us. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Horrid weekend get away"

2
09/04/2017

Our room was as described and what we had booked for a girls getaway weekend....a sofa bed and a queen bed. Upon waking from my first night in the sofa bed I had three large itchy bug bites on my leg....the second night in the sofa bed I woke up to over 15 bug hits on my leg. On peeling back the sheets and looking under the mattress pad there appeared to be flea residue and pet hair....upon checkout I informed the front desk of our concerns..the young man was very apologetic and polite and assured me that the room would be closed immediately and I asked that that the manager be notified and that she would contact me....haven't had a response yet. I would not recommend this hotel. We stayed here years ago and it was fine but not anymore. Also no wine glasses or corkscrew in room and we were told when we called the front desk that it would be 40 minutes until they could bring us glasses. In fact it was three requests and not until the second night that we got glasses, but by then the fleas had set in

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Ruxton2017, Thank you for bringing this to our attention. Please accept our sincere apology for the matter. As I've replied to your concern on my previous email, we'll be looking into this matter seriously and take any necessary action as needed. So far, we haven't found any sign yet. I hope your getaway was not disturbed due to the matter. Please feel free to contact me directly if there's anything that I could be a further assistance for your inconvenience. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Home away from home"

5
04/04/2017

I travel to Nanaimo every month and stay at the Dorchester Hotel. It is centrally located and the hotel has a very comfortable and homey feel to it. The staff are always accommodating and friendly, in particular Charlie and Drew.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear 826nazirh, Thank you for your continuous support for our business. We appreciate your feedback and will assure you to share within our team. Will look forward to your next visit. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Delightfully Surprised"

5
27/11/2016

Havent been to Deep Blue Restaurant before; did you know Dorchester even had a restaurant... We didnt. I met a lady in a line up and she talked it up so good we had to try it. Wow. What a gem we found! It hasnt hit the streets of Nanaimo yet, but will explode when it does! The food was To. Die. For. The chowder was rich and creamy and full of seafood, as promised! I havent had a steak that expertly cooked in years! And the vegetables! Lordy we couldnt even identify all the vegetables on our plates but they were soooo good; and farm fresh! Deep Blue has defiantly kicked up their game and I am pleased that I found them first :)

"Recent visit"

3
24/11/2016

Great location, friendly service. Probably the smallest room I have ever stayed in, however. If you are just there for a visit, and won't have to work or spend any time in your room, then I would suggest this location.

"Classic Hospitality "

3
17/11/2016

A very nice hotel with lots of character and charm in the centre of a small seaside town. Great to stay in a spot that is in the heart of Nanaimo with plenty of fantastic restaurants and shops only walking distance away.

"Rainy Naniamo Weekend"

4
14/11/2016

Great location with lots in walking distance,Restaurants,Museums,Old city quarter and harbour walks and parks. Clean hotel and rooms and try to get a harbour view room.Restaurant in the hotel is pricey and not very extensive with its menu.

"Great value in old town Nanaimo"

4
14/11/2016

This hotel has a great location close shops, to inner harbour and seaplane base. The old saying that you cannot tell a book by its cover applies here. Average looking but clean exterior outside but a neat boutique style hotel inside. Very friendly and efficient staff. Neat and clean. Excellent value.

"Guest service above and beyond the call"

5
09/11/2016

I arrived on last weekend after a very frightening drive from the ferry terminal. My car had suddenly started losing power when exiting the ferry at Duke Point. Arriving at the hotel shaking and scared, the desk clerk, Bruce, took it upon himself to call a repair shop for me, explain my trouble, then very carefully wrote out directions to get to the place. When I returned after 3 hours, Bruce was gone but another gentleman on the desk had heard about me and upgraded me to a room with a view. Said I needed a break. Leaving the next morning, Bruce told me to 'be safe'. What a staff! Thank you from the bottom of my heart to both these gentlemen! Oh, and the room was very comfy with great pillows!

"check the rate they give you"

2
07/11/2016

they gave our team one rate then charged us all different higher rates.some rooms were at the quoted rate and most were 50.00 to 60.00 dollars more and they wouldn t change it.the on line rate was 119 .00 but we were charged 139.00

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Wes S, Thank you for staying with us and bringing your concern to us. There must be some misunderstanding with your group organizer. The group booking was for the Harbour view with 2 Double beds at the rate of $139 including 2 Breakfast vouchers that were $12 worth of each. The organizer requested all the rooms with 2 breakfast vouchers. Without the breakfast vouchers, your room rate would have been different, and we've applied the best deal as it was handled as a group booking. Please feel free to contact me if you need any further clarification. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Good hotel & location"

4
06/11/2016

this hotel has been renovated since my last visit and it makes a difference. the lobby is nicer and the rooms more modern and clean looking The rooms looking out at the harbor are a nice view.Quiet as well Comfy bed and nice clean bathroom with tub & shower The hotel is in a good location,close to the theatre or the restaurants on Commercial st and the harbor walkway Service was ok but not the best on check in & check out I would stay again for location & valu

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear islandrockin, I'd like to appreciate for recognizing our improvement and glad to know that you were able to enjoy our convenient location. I'll share your comment with our front desk team for improvement. Again, we appreciate your time for writing this review and will look forward to welcoming you again on your next visit! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Charming, updated older hotel in the heart of downtown Nanaimo"

4
03/11/2016

Overall experience was pleasant. Older hotel but the interior has been updated. Rooms are quiet & clean, bed was comfortable. Restaurant was nicely appointed, menu was more than adequate. At check-in the desk clerk took an imprint of my credit card & indicated that all charges would be processed on check-out. In all my years of travelling I have come to know that this is not an unusual polocy. However, when I returned home I found that a $300 cover charge had been processed at check-in. The actual check-out bill & the credit for the cover charge had not been posted. I called and was told this was their practice & to wait 2days. I will be checking again tomorrow. This could affect credit card interest charges depending on the billing cycle and when I pay the card. Be sure to get a receipt for the credit at check-out.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Localresident99, Thank you for staying with us and I'm glad to learn that you've enjoyed your stay with us. With regards to your concern over payment, I think what you are referring to is not an actual charge, but the pre-authorization we process at check in. If the credit card pre-authorization was processed at check out for payment, it would normally disappear from your account within 1 or 2 business days. However, it varies by the credit card company and the bank you're dealing with. And it is beyond our control how they show on your statement, but I can assure you that it wasn't us overcharging the guest. If you need more clarification, please feel free to contact us again and I'll be happy to explain further. Sincerely, Julie Park General manager Best Western Dorchester Hotel

"perfect place to stay, when in downtown Nanaimo"

4
31/10/2016

The hotel, staff and views were great, from check in to breakfast. The desk manager was thoughtful enough to recommend I stay parked in loading zone, while I take my bags to my room first, then park as there are a few stairs between the hotel and the parking lot. The only negative was the hot water gave out in the middle of my shower, came back and went again.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Rayswt, Thank you for your great feedback. I'm glad to know that our staff served you well and we'll look into the shower issue that you have informed us and seek for improvement. Thank you for writing this review, and will look forward to welcoming you again, Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Happy pet owner"

5
30/10/2016

The staff was very very helpful and friendly I was very pleased to know they are pet friendly The place Was very peaceful and close to the wharf where our fishing vessel was at And I enjoyed that it was not hot in he rooms

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear nancydipcsu70, Thank you for letting us know how your stay was and I'm glad to learn that you've enjoyed your stay with us. Will look forward to your next visit! Sincerley, Julie Park General Manager Best Western Dorchester Hotel

"terrible experience"

2
26/10/2016

we were scared to leave our vehicle in the free parking lot as we saw someone going around looking in the back of ppls vehicles. Room smelt, we had a view of another building, room was squishy, the kids didnt have a blanket for the sofa bed so they were cold, we for some reason had sand in our bed and room was cleaned but sand was still there and the cleaning was cleaned poorly.

"Beautiful building"

3
25/10/2016

I stayed at the Dorchester with 4 colleagues for two nights last week. The hotel has been updated, and is quite beautiful, with lots of character. The front desk staff was helpful, and were able to put our rooms close together as we had asked. The rooms were clean, but the bed was very hard, making it a rather uncomfortable sleep. It was quite hot in the rooms, and we had to either open the windows (which had no screens, letting bugs in), or put on the air conditioners which didn't work all that well. We also found that in all of our rooms, the tubs drained very slowly, or not at all. Overall though, it was a good experience and I would return.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Heidi M, Thank you very much for your great feedback. It is most honorable to hear from our guests that our team served you well and you've enjoyed staying with us. Will implement some of your comments for our improvement. I can assure you that we'll keep striving to meet our guest's expectation as always. Will look forward to welcoming you again! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Nice place, Great View, Great Value"

3
25/10/2016

The hotel has a rustic appearance and is right across the road from the ocean inlet. The staff were friendly and the loft room I had was nice with a great view from balcony. I had a smoker in the room next to me smoking on the balcony and the smoke got into my room was my only issue. I would stay here again.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Brian B, Thank you for sharing your experience with us. I'm glad to hear that you've enjoyed our location. We'll look into what we can improve for patio situation you've commented on. Again, thank you for staying with us and will look forward to accommodate you on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Clean and comfortable but lacking in restaurant service"

3
17/10/2016

Room was clean and comfortable with a harbour view. We arrived at 7.40pm to the restaurant for dinner and were allowed in but told we had to order immediately as they closed at 8pm. We ordered but were rushed to hurry up and when we asked for the dessert menu we were told that the Chef and waitress were about to go home so we could not have any! The waitress continued to rush around us getting the tables ready for breakfast and we left as were clearly not wanted! We can recommend the room and location but not the restaurant service. The reception rang us after I posted a review whilst there and said he was sorry about the service. We walked into breakfast next morning but it was full with just one waitress (the same as the night before) to take everyone's orders. We decided to walk out and go elsewhere

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear 558 sallyw, Thank you for taking your time to letting us know how your stay was. Most of all, I'd like to apologize for that you were not able to get proper service from our restaurant. Our restaurant opens from 7am to 10am for breakfast and 5pm to 8pm for dinner. We realize that our operation hours don't always work for some of our guests who arrive later in the evening. However, there're various kinds of restaurants within walking distance around our hotel. For breakfast rush hours, we will try to accommodate our guest's needs as much as we can and thank you for your comment. Hope you would consider staying with us again. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Superb service!"

5
16/10/2016

Friendly staff, clean rooms- all you need for a place to stay away from home. The room designs are sleek and space is small but functional. I will definitely recommend to my friends and will stay again!

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear C7711BKjennyc, Thank you for your great feedback. I'm glad to hear that our team served you well and your stay was great. Will look forward to accommodating you again on your next visit! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"A dated hotel that is struggling but so far holding it's own"

4
11/10/2016

I have been going to the Dorchester for years. It is an old hotel, evidenced by the size of the single elevator which would barely accommodate someone in a wheelchair with luggage (and NOT their escort). The room had been repainted and updated with laminate flooring (thank god) but the bathroom had not been updated yet and showed it. The view was spectacular, of Nanaimo harbour and islands it is one of the better hotel views on Vancouver island. The bed was a bit small but serviceable, definitely slept well. The lack of screens on the windows was a bit strange. The street below can be quite noisy after a rockin' Nanaimo Saturday night. Staff were quirky and ecclectic and perfectly suited to this hotel. Parking is in a public lot so zero safety. There is a rooftop terrace for the smokers.

"West tour"

4
10/10/2016

We stopped overnight on our way to the island to visit with family, we will stop again on our way back thru to the prairies!! The hotel was in a good location, clean room, comfortable bed, helpful staff.

"Not a long stay hotel"

4
09/10/2016

Stayed here only one night. Found the room would be too small for a longer stay. We were in a room with 1 queen bed. The best thing about it was to be near the waterfront and walking distance to some unique eating establishments.

"On a whim..."

5
06/10/2016

I had to travel to Vancouver Island for work, and I wasn't sure if I was going up to Campbell River the evening of my arrival, or if I'd stay put in Nanaimo... The weather decided for me, as it was overcast and drizzling. I had no clue about hotels in Nanaimo, as it was my first time there, but I drove to the town center from the ferry terminal and saw the Best Western sign. I pulled in the parking lot, got on the BW website, and made a reservation (I didn't want to drag all of my stuff inside if they didn't have a room). With the reservation only minutes old, I walked in to check in...and was promptly moved to a better room for the same rate! While I was checking in, a woman walked up, ignored me and the fact that I was checking in, and started asking all manner of questions of the front desk manager. He was polite, but very firmly made her aware that he'd answer her questions AFTER my business was completed. I really appreciated that. The room was super comfortable and had a great view of the harbor and float plane docks. I had to check out fairly early the next morning, and the front desk manager at that point had changed, but the gentleman was equally nice and friendly. Should I find myself in Nanaimo again, whether for business or pleasure, they will be getting my business!

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Elizabeth S, Thank you for your feedback. I'm glad to learn that you've enjoyed your stay with us and our staff served you well. All our staff including myself would put first priority to our guests and guests always come first before any internal discussion within the team. I do apologize on behalf if that wasn't the case on your arrival. Once again, thank you for staying with us and will look forward to welcoming you again. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Remodelled but old"

1
04/10/2016

Very disappointed with this venue. It was conveniently located with free parking but way too noisy!!! We we in the 3. Rd floor of a 4 storey building and could hear the tenant above us walking back and forth all night. And then again first thing in the morning for over1 hour. Our fridge was way too Loud and so was the shower from another room

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear AnnD, Thank you for letting us know how your stay was and I'd like to apologize for the inconvenience you had experienced during your stay. We will implement your feedback to enhance our service in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Good location. Good value"

4
04/10/2016

Located downtown overlooking harbour. Good for ferry to Gabriola. Easy walk to main street and good bistros e.g., the Nest- v good food and the Modern Cafe -more of a pub comfort food style place but good. Hotel cafe esp good for reliable breakfast.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear 49moiram, Thank you for your great feedback. I'm glad to learn that you've enjoyed our location and some of surrounding restaurants and our on site restaurant as well. Will look forward to welcoming you again at Dorchester! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"AWESOME!"

5
04/10/2016

This hotel went above and beyond any of my expectations: The staff was friendly and extremely helpful. Hotel and room was clean and modern. I would recommend this hotel in a heartbeat! Food was excellent with a variety of options.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear KathycQ9348RT, Thank you for staying with us and taking your time to leave us a great review. Will look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Small room, disappointing lack of view."

3
01/10/2016

Having stayed in city centre Rome (view of St Peter's) and Paris (view of The Eiffel Tower) I am familiar with small hotel rooms but the lack of space in this room came as a surprise without a view to compensate for the small size. Comfortable beds, clean, good wifi and a quiet location help to raise the star rating.

"A good place to stay"

4
01/10/2016

We had requested a room with a harbour view and a queen bed. None was available but we were offered a room with a harbour view with two double beds at no extra charge. We were very pleased. The room had been nicely updated.

"A+ location"

5
30/09/2016

I had 2 separate visits to the Best Western Dorchester last week, and both were great! The rooms are on the smaller side but are updated, comfortable, and well set-up. The hotel itself is very lovely, but its location is possibly its best feature! One small street is all the separates the hotel from Nanaimo's waterfront. In fact, you can hear floatplanes take-off from your room if you listen carefully! The Dorchester is also in a fun and walkable neighborhood with great cafés, galleries, shops, and restaurants (complete with rainbow crosswalks). Note that parking is limited, and you may need to park on the streets of the parking lots are full.

"Overnight? Fine; Stay? Not so much!"

3
26/09/2016

Older, clean, but not quiet. Right at dockside in Nanaimo, so easy to walk around the historic guardhouse and along the dockside. Downside: it's also right across from where the floatplanes take off! If you like to watch that sort of thing, it's great; if you prefer quiet, it's not so great. I was only passing through, so found it entirely satisfactory.

"Nephews Wedding--Think twice before booking here"

2
26/09/2016

Flew in to attend my Nephews wedding which they held at this hotel. Well interesting place for a wedding. Great location by the water though there is no convenient parking. The lobby is nicely decorated. Now how they look after you when having a wedding. Dont even consider having your wedding reception here. We had a buffet dinner which to start did not provide the dishes perviously agreed upon. Plus did not provide special dietary food needed for some guests. There was not enough servers and at one point where cleaning our own dishes. Coffee and Tea was no where to be found after the main course. When my nephews bride approached the lady running the show she was told the chef had just started her and did not know what food was needed plus there was not enough staff to help out. I felt sorry for the one lady left to do everything. Though the day was still fun for it brought family together from all over North America. The stress of what they did not provide was terrible.

"Lovely place"

5
25/09/2016

This is our second trip to this hotel. The rooms and hotel have been renovated very tastefully. Love the new flooring. The location is great, close to the water- can go over to Protection Island to visit the Dingy Dock Pub, close to the mall & the ferry. Staff were very helpful. Would stay here again if we are in the area.

"Great hotel"

5
21/09/2016

Nice location, nice price, and overall a classy hotel. a 20% discount is given to guests who are eating at the in-hotel restaurant. The food is good and convenient. I would definitely recommend this hotel.

"The Best place to stay in Nanaimo"

4
17/09/2016

Location, location , location!!!! This hotel is located right on the harbor in downtown Nanaimo, perfect for walking, sight seeing and restaurants!! The service was excellent, our rooms overlooked the harbor and were very comfortable and clean. We have stayed here in the past and will so again in the future. Great hotel!!!

"A very pleasant stay. Will be back for another longer visit."

5
14/09/2016

Clean room. Friendly staff. Well situated near the wharf area and we had a nice evening walk We had a great diner at a French cuisine restaurant nearby. Easy access to the BC Ferry service just a 10 minute ride.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear 97jacquesp, Thank you for your great review. It is as always pleasure to hear that our guests had a good stay with us. Will look forward to welcoming you again. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Good stay"

4
14/09/2016

The rooms are quite small but neat , clean And bed was comfy. We were on the 4th floor. The hotel is old but it was quite at night. No breakfast provided but they do give you a 20percent For their restaurant. We did not use it. Hotel is right downtown so easy to walk to everything. It was a little expensive so probably would try to find a different Location.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Sassysings, Thank you for your stay and your comment. We have some other room types that are different sizes and different configurations. Usually, the rooms on the harbour side are larger than the rooms on the south section(city side). Of course it depends on the room type as well. Will look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Boutique hotel in great location"

4
13/09/2016

This heritage hotel was renovated in 2001 I believe. The rooms are elegant and well appointed. The hotel is in the heart of downtown Nanimo and is easily accessible to public transportation,shopping,restaurants and the ferries.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Russell L, Thank you for your great feedback. We have also recently renovated our public areas and guestrooms. Thank you for well written information of our hotel location. Yes, we're located in the heart of downtown and the harbour board walkway is right across from our hotel. You could also see the Bastion which is one of Nanaimo's well known historic site right across from our hotel. Again, thank you for your stay and please visit us again. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"good experience as always"

5
13/09/2016

impressed with the breadth and fineness of renovations accomplished since your long ago last visit. The hotel lobby looks real smart. The closeness of the parking area was most convenient; likewise the location of the hotel almost on the waterfront meant that after driving that morning, I could park the car and go see the sights and find a suitable dining restaurant without having to take the car out again.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Gerald Y, Thank you very much for your great compliment. We will keep striving to improve our amenities and facilities to enhance our services to our guests. Will look forward to welcoming you again! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Good location"

4
12/09/2016

We were in a King room with a harbor view which was nice. Unfortunately this Best Western does not have a microwave in the room, it is down the hall, nor do they provide any type of breakfast. We were on the 2nd floor but, due to noise from the room above, we would advise to try for a top floor.

"Another Great Visit to the Dorchester"

5
12/09/2016

Another great visit to the Best Western Dorchester! Quick and friendly check-in, asked for late check out which was not a problem. The room had an ocean view, comfortable bed, nice linen, very clean room, fridge and coffee maker, restaurant on site. I do wish there was a high table and bar stools by the window to sit and enjoy the view but this is a great hotel in the best part of town!! Close to shops and great restaurants! Staff were very friendly!

"Best Western Dorchester Hotel"

4
11/09/2016

We had a very nice room overlooking the Bay. Rooms were clean and being able to open the windows was just like living at home - lovely. Breakfast in the downstairs restaurant was very tasty. Service was great. We also ate in a couple of other places in the immediate area and enjoyed them all. People were very friendly. Would recommend this Hotel and area highly.

"Nanaimo, BC Dorchester Hotel"

4
06/09/2016

Great location, nice restaurant for breakfast (great ambiance,white linens on the tables and great service). We stay here on all our visits to Nanaimo whenever we can get a room (popular hotel so book ahead). Free parking but lot is a bit small when the hotel is full. You then have to park across the street in public parking but the hotel will reimburse parking fees. A very recommendable hotel!

"Quite noisy at night"

3
06/09/2016

Good location right by harbor and downtown town. Check in went good and they provide parking pass. But could hear guy in room above me coughing all night also could hear the street people fighting out on the street, so made for a very poor sleep. Had some laundry to do and they did have free machines. Kinda disappointed that was no breakfast included.

"Friendly Staff"

3
05/09/2016

I only spend one night at the hotel. The rooms were ok. No dirt, everything clean. When arriving it was very calm, the lobby was empty. The personal at the registration was very friendly and nice. It seemed to me like a stress-free hotel. Next morning I decided to breakfast in the restaurant in the hotel, which was very beautiful and proper looking. I have been served by a very nice and cute young woman (with such a sweet smile ;) The prices by the way were a bit high and the choice was not the largest.

"Bad smell in fridge."

1
02/09/2016

We stayed in the hotel for 3 nights. On each day we notified them that our fridge smelled horribly of rotten fish and needed to be defrosted to be cleaned properly. No real effort was made to correct the problem and so we were unable to use the fridge as it made our food smell disgusting and need to be discarded.

"Great room"

5
02/09/2016

Get a bay side room, the view in the morning is wonderful. Great location to restaurant and bars. The rooms were updated since our first time and the king bed was great Classic hotel. This is are second time staying here and will come back.

"K9 Guests Get Pampered Here"

4
01/09/2016

My human and I stayed here overnight on business and I imagine we'll do it again. Our room was on the small side for the two of us, since I'm taller than Pack Leader if I stand on my hind paws, but Pack Leader used those clever human hands of hers to move the furniture around a bit until I was able to claim two adequate spots on the floor. The floor was that laminate stuff, which, I guess, is easy for humans to clean, although for us K9s it's a bit slippery and one's claws clack on it without getting any purchase. Oh, well, that was more than made up for with the presence of a stainless-steel water bowl and a HUGE Milkbone waiting for me in the room. Dessert! Thoughtfully placed beside the human bed lay a dog bed, adequate for spaniels and the like but unhelpful for us wolf dogs. (Anyway, it was polyester--yuck!) Nicest part of our mini-den? The windows actually opened! And were low enough that I could enjoy the view of Nanaimo greenery. Pack Leader stored our growlies in the little fridge for the night, we ate our supper cold and then, best treat of all, we took a long, magical walk on the nearby waterfront. Wow, what a night! All those flowers and trees and water and lights, all those dogs and people to meet and new scents to inhale....I was dog tired by the time we returned to the den. Pack Leader liked the bathroom so much that she first soaked herself in a baking-soda bath and then washed her furry head under the shower, singing happily off key. She offered me a bath as well but I think we were both just as happy I demurred. After a good sleep I was able to count bunnies all the next day on the nearby grounds of Vancouver Island University, where there's a lot of art and music and yakkety-yak to keep humans happy...oh, I don't have to go on about that? Okay, then. Suffice it to say the Doggy Dorchester is a safe bet for tired dogs.

"Dorchester Nanaimo bc"

5
31/08/2016

A wonderful place to stay for a get away Close to everything, shopping, entertainment and dinning Have always enjoyed our stays at the Dorchester Excellent staff Very clean Walking distance to everything we wanted to see in Nanaimo Water view excellent

"Gerat location"

4
30/08/2016

This hotel is located about 5 mins from the waterfront and Maffeo park. It is quite and clean. The staff are all very friendly. The hotel is a bit run down at this point, they could use a new carpet and wall need some touch ups but this really only applies to the areas outside the rooms. The rooms look up to date and are quite nice. We did notice that the bathroom wasn't well cleaned (e.g., hair on the counter and in the bath tub) but that was the only thing we noticed. Overall it was a great place but probably not worth the price. If there is a sale though, then I'd book again.

"Great location, small room"

3
28/08/2016

Overall, given the convenient location of this hotel, our stay was good, but the room was very small, considering there were four of us in it. Front desk staff were helpful and polite. Breakfast seemed a little pricey.

"Good visit "

4
25/08/2016

The room was very nice and great view of the harbor. It is a shame they don't put a bigger bed in a large room like that. The bathroom needed a little better cleaning as it has some areas that could have been easily wiped and made it look better. Great service from the front desk.

"Nothing fancy"

3
24/08/2016

We stayed here one night as we don't want to catch the early ferry from horseshoe bay from Vancouver, stayed here one night in pet friendly room. Don't get me wrong, this hotel apparently is a heritage type of western old building, so the room is a bit small and somehow smell like dated woods... But it was good to stay, staff are good, very close to boutique shops ,coffee and restaurant. If the price is right, you can consider to stay here other than the motels. Each room has a small air conditioner, it does work.

"Worst stay in years of business travel"

1
24/08/2016

Room wasn't ready at proper check in. Tiny room size of a bedroom. Shared Shampoo bottles. So noisy. Front desk called my room at midnight asking about the noise rather then sending up security. It was the people next to me slamming their door for 20 minutes. Will never ever stay at this location again.

"A one night stop"

4
19/08/2016

Stayed before - has beautiful views from the rooms at the front of the harbour and the little planes landing. Staff were very friendly and helpful. Breakfast is in the adjacent retaurant which was OK.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Di S, Thank you for staying with us again and glad to know that you've enjoyed your stay. On behalf of our team, I'd like to appreciate for your great feedback. Will look forward to your next stay with us! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"A late night check in with friendly staff"

4
18/08/2016

Great hotel, on the water and very clean and friendly. Parking is a little tricky if you arrive late, but there are other options. Breakfast was not included, which surprised us, but we did receive a $20 coupon for the restaurant, which served a great meal.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Rory F, Thank you for taking your time to letting us know how your stay was. I'm glad to know that you've enjoyed our clean room and the service. You're correct. our rates normally don't include breakfast, but we offer 20% discount coupon for hotel guests. Hope you can enjoy the added value of it. We also provide breakfast inclusive rates as well. Will look forward to welcoming you again in the future. Sincerely, Julie Park Best Western Dorchester Hotel

"overnight stay"

4
16/08/2016

We found the hotel was very clean and the rooms were small but comfortable for our 1 night stay. We arrived late to the hotel so we did have to park 2 blocks away but we were reimbursed for our parking by the hotel. The hotel does advertise a lounge but it was closed when we arrived at 10pm on a Friday.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear F8030YCkaren, Thank you for your great feedback. I'm glad that you've enjoyed your stay. We try to accommodate all our guests with Free parking and at times, the lot gets full, and we reimburse for the cost if you have to park elsewhere and sorry for the inconvenience due to the limited parking spots. There're several city parking around the hotel that are within one or two blocks. For lounge hours, on site restaurant and lounge operates only for Breakfast and Dinner hours. (7am to 10am & 5pm to 8pm weekdays, 8am to 11am & 5pm to 8pm weekends) but there're several pubs and restaurants within walking distance from the hotel. Again, thank you for staying with us, and will use your thoughtful feedback to enhance our service in the future. Hope you consider staying with us again. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"August 13th 2016"

3
15/08/2016

We stayed for one night. The hotel is in a great location. It is older, but very charming and the room was clean. My only complaint would be the restaurant. We went for dinner on Saturday night and the food was not great. We went for breakfast the next morning. Breakfaststarted at 8am and we arrived at 8:05. There were about 7 tables already seated and the server was panicking. We waited 40 mins for our breakfast which was not great. I had sausage and eggs and the sausages were deep fried and greasy. As we were leaving, we heard the server telling new guests that they were out of eggs! I would not stay again, simply because of the restaurant. It is more convenient if there is somewhere good we can order food where we are staying.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Cathy J, Thank you for taking your time to letting us know how your experience with us was. We'll use your feedback to enhance our service for future guests. Again, thank you for staying with us and hope you could consider staying with us again. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"A short stop"

4
15/08/2016

We had stayed here before 7 years ago and had enjoyed the beautiful views and was pleased that we had a room with those views again. The hotel is within walking distance of the waterfront and the old town.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Di S, Thank you for returning again and staying with us. I'm glad to know that your stay was pleasant one. Will look forward to welcoming you again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Old Town Nanaimo at a reasonable price"

4
08/08/2016

Great location in old town Nanaimo. Short walk from inner harbour, which has a boardwalk type walkway around it. Just a short walk from the Harbour Air seaplane terminal if that is your mode of transportation. Lots of local restaurants and shops nearby.Boutique style hotel with friendly staff and good service. Certainly an option to consider when visiting Nanaimo and the central Island area.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Mike T, Thank you for the great review. Glad to know that you were able to enjoy the harbour boardwalk. Hope you were able to see the Seal named Lucy, one of the harbour celebrity. It is one of the beautiful area of Nanaimo Downtown and just located right across from our hotel. Will look forward to accommodating you again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Charming, great find"

5
05/08/2016

I was directed to this hotel by a neighbouring hotel when we had become stranded accidentally on the island. We were a definitely a last minute reservation but that didn't faze the wonderful front desk agents. The hotel itself is a bit older but has a gorgeous lobby and great rooms. The staff are what's really the best and just great, check in with Drew was quick and easy, and he really does make you feel welcomed! I checked out with Jason and he was greatly helpful and a gentleman, and offered guidance where I needed it. He just put the cherry on top of our experience here! My husband and I are now enjoying breakfast in the hotels restaurant, and we are very pleased. Thank you Dorchester staff!

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Tianni K, On behalf of our team, I'd like to appreciate for taking your time to letting us know that you've enjoyed staying with us. And, I will assure to share your comments with our team. Thank you for staying with us and will look forward to welcoming you again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Prime location"

4
04/08/2016

We stayed at the Dorchester for two nights. Although a bit old, you won't find a better located hotel in Nanaimo (except for its more expensive neighbour). Friendy staff. We didn't eat at the restaurant though, way too expensive while there are enough alternatives in the neighbourhood.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Benji832016, Thank you for a great review and appreciate for staying with us. Will look forward to welcoming you again at Dorchester. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"thanks nananimo downtown best western hotel"

5
29/07/2016

We have a group 7, and stay 2 nights for this week (mid of July 2016) at this hotel- nanaimo downtown best western. We have to say that, this hotel has beautiful ocean view and it is a really good place and bring us such enjoyable experience; plus the excellent staff service, highly recommend to everyone :)

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Tba L, Thank you for taking your time to write us your experience with us. I'll be gladly share your comments with our team. I'm also glad that you were able to enjoy our location and ocean view. Will look forward to welcoming you or your group again! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"A Grand Old Hotel"

4
28/07/2016

This is a hotel you know has been here for a long while. The rooms are small but are great for what we needed it was updated in most areas and is clean. We had a king size bed a partial view of the park and ocean so we had no complaints. The staff at reception was very welcoming and informative. We had dinner at the restaurant which was very good and our server was a pleasure to talk to. We loved the location we could walk around the shops and the ocean and be in walking distance to the hotel. I would stay hear again we had a good time and enjoyed our visit.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Mariagrey, Thank you very much taking your time to share your experience with us. I'm glad to hear that you've enjoyed your stay with us and the location. Will look forward to welcoming you again in the future. Sincerely, Julie Park General Manager Best Western

"Plug your nose."

4
25/07/2016

a nice heritage complex, but has it's aged issues. One for me was the musty smell every where. The small room we had on 2nd floor. and the maze of stairs and halls The place aside from that was clean, had nice staff and was in the right location for us. Would of been a bonus to have more tables, recliners and maybe a hot tub on the roof top.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Greg R, Thank you for your feedback. We'll implement your feedback to enhance our service for our future guests. Glad to learn that you've enjoyed our service and location. The issues that you have brought to us will be looked into and we'll try to resolve. For your future reference, we have some other room types that are bigger sized and provides more furniture. Hope you consider staying with us again. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Not worth the price - bad cleaning"

2
22/07/2016

Stayed at this hotel for 3 nights. My room was small with a low ceiling. The bed are ok. The service is bad especially the cleaning. They don't know how to make a bed. Look at the pictures 2 days in a row when I came back in the room in the evening. This is not worth the price for a this Best Western.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear eccfitness, On behalf of our team, please accept our sincere apology, and we'll address the issue as soon as possible, and implement your feedback to our team immediately. I agree that it is not acceptable, and I'll make sure that proper cleaning procedure for our stay over guests takes place immediately. Hope you will consider staying with us again so that we can provide you improved service. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Old and Smelly"

2
01/07/2016

Stayed at the BW because we couldn't get into the Coast. We booked a view suite that looked directly into wires and trees - view was a bit of a stretch. First thing that struck us was the musty old smell everywhere. When we arrived home and opened our suitcases that smell hit us and we had to launder our clean clothes. The suite was spacious but very plain and updated with poor grade materials. The soap in the bathroom was the cheapest you could provide plus the shampoo and conditioner was something I would not put on my hair so I had to go out and purchase something decent. The biggest irritation was the bathroom fan that was attached to the light switch. It emanated a very loud turbo noise that you could not get away from or turn off. Middle of the night, while putting make-up on, having a bath that loud irritating fan ruined your peace of mind. This is a budget hotel - very disappointed as I usually recommend the BW group of hotels, although individually owned. Spend the extra money and stay at the Coast if they have room.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Hosta_La_Vista, Please accept our sincere apology if your stay was not to your satisfaction. We always strive to serve our guests with better service and amenities and try our best to accommodate our guest's needs. We appreciate taking your time letting us know what your likes and dislikes were, and we'll implement your feedback to enhance our service for our future guests. The newly implemented amenities however are Best Western recommended eco friendly product to enhance our amenities for our guests and better environment as well, and it is not cheap product either. But if it's not to your like for any of our future guests, please let us know and we will provide you some alternate amenities. Again, my deepest apology for your inconvenient experience with us, and appreciate for letting us know how to improve, hopefully you'll consider staying with us again so that we could provide you with superior service on your next visit.

"Perfect spot while in Nanaimo"

4
29/06/2016

This hotel is in a fantastic location, it's right downtown, with parking and ocean views from some rooms. I have stayed here many times and always happy, although some of the rooms are the size of a broom closet and if there had been two of us in one of those I would have been upset. The staff are very friendly, and the fitness room is decent. The bar is fine for a drink, but I wouldn't recommend the food, there are plenty of better places to eat within a few minute walk.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Emma S, Greatly appreciated for taking your time to write us your feedback and thank you for your continuous support for Best Western Dorchester Hotel. We'll definitely implement your feedback to enhance our service for future. Will look forward to welcoming you again! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Stayed at hotel June 2016"

4
28/06/2016

Excellent location in the Historic Arts District and the water front, marina with lots of mid range and superior dinning. Museums and the Port Theatre easy walking distance. Friendly staff, onsite restaurant good value.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Jonathan W, Thank you for your great feedback. Glad to hear that you've enjoyed your stay with us and our location. As you've mentioned, we're located in the heart of downtown with beautiful Nanaimo harbour view, there're historic attractions such as Bastion, Sea Walk trail, Nanaimo Museum, Nanaimo Art Gallery, Port Theatre, Convention Centre, Casino, various shops and restaurants all within walking distance right off from the hotel. Would like to recommend especially for travellers who are visiting first time to Nanaimo to stay with us and you'll be glad to see true Old City Quarter of Nanaimo downtown. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Nanaimo Adventure"

5
24/06/2016

My wife and I had our Honeymoon at this Hotel 19 years ago and have stayed here every time we have come up to Nanaimo. its been 10 years or so but the hotel is eve better!! the accommodations for our two little West Highland Terriers was over the top. I think they had more fun than we did.

"A couple of good things, many bad, not for me."

2
21/06/2016

Stayed here for one night on business in room 407 which looks directly across to the Coast hotel but does offer a limited view of the harbour. The hotel is right in the old downtown area just steps to the waterfront. Check in was friendly and relatively quick.Despite being an older property the lobby area is fairly inviting. The internet access was above average in terms of stability and speed. The room while small had many accessible power outlets, a fridge and everything worked. Water pressure and temperature int he shower was good. Unfortunately that's about all the good I could find. Parking is free but but unless you drive a Mini or a motorcycle good luck fitting into the spots. I arrived around 9pm and there was 1 spot open with about 6 inches on either side of my car. I was lucky to find a street spot (good until 10am). The room is tiny, see the pics I've posted. Dust was everywhere: under the desk, beside the dresser, under the chair, etc. The bathroom is equally tiny with a very small vanity and an awkward placement of the mirror. By far the worst thing of the experience was the copious HAIR all over the shower and even the ceiling. This was my 4th night on a busy trip so I just went to sleep and checked out the next morning. If you need a quick place for 1 night close to the downtown shops or the water I guess this would be okay. However, I recommend avoiding the property.

"Just my own experience"

4
21/06/2016

I was a first time visitor to Nanaimo. My flight arrived very late, 12:00 a.m, and I was to leave at 4:00 a.m. I was expecting a good nights rest and if I had known that me paying extra for the harbour view would put me right by the noisy road and a little ways away from a theatre (that was hosting a ladies night), I would not have done just that. I kept the curtains closed to try and eliminate noise but it wasn't helping. The hotel itself was very great but I didn't get a good nights sleep, which is what you would expect when traveling for business.

"Nice View"

4
19/06/2016

Most Best Westerns have an inclusive breakfast. Because the Dorchester has a restaurant breakfast is not included in your registration. The hotel parking is not the most convenient being about (2 lots) half a block at the rear of the hotel. We did unload at the front of the hotel in a loading zone which was no problem. We booked a room with a view of the harbour, cost a few dollars more but worth it. Very nice view of the harbour and adjacent stores band facilities.

"OK but not fancy"

3
17/06/2016

OK for a down town hotel Question the parking lot security and location in regards to the hotel check in. Stairs between elevator and room make it tough if you are using a walker and carrying your own luggage.

"Wonderful Modern Experience"

5
09/06/2016

Beautiful Views, Wonderful Service! My room was comfortable and cozy. I loved looking out to the harbour when I woke up. The Hotel was quiet and very clean. I can tell the modern updates were made recently and I am very happy about this. Parking was easily available and the hotel is in a beautiful area so I was able to walk arounf at night and find a little cafe to eat at. Overall very impressed with my experience at the Dorchester.

"Love the location"

4
09/06/2016

It is right down town and close to everything in walking distance. We were there for a sporting event on which the athletes needed some zen time before the event and I had asked for a early check in. They did not accommodate this request, thus the athletes did not get to rest up before the event.

"Overnighter hotel"

2
08/06/2016

Stayed here given location to Port Theatre where event was. Arrived late so no parking anywhere-dropped my disabled father off and circled the surrounding area for a while. Small rooms -wow!! $170+ for a small corner was surprising for small town Nanaimo. All staff we encountered were pleasant. Would stay for another overnight place to stop but not for any extended time.

"Great Downtown Hotel"

4
08/06/2016

Just stayed for the second time at this Best Western Hotel. We had a room with an ocean view which was lovely! This hotel is in the perfect location downtown as it is across from the harbor with great restaurants and close to coffee shops, casino and shopping. Our room was very clean, comfortable bed and bedding. Coffee and tea in the room along with coffee available in the lobby. We found the hotel staff very friendly and helpful on this visit and really enjoyed our stay.

"A little over done."

3
03/06/2016

Finding your room can be a challenge in this hotel. My room had no view, just a wall of a building. There is no free breakfast, the cable selection is ok, but TV is small. I am not a fan of the bulk containers with shampoo and cream, just seems less clean for me. The pub in the hotel is small and not very comfortable. The restaurant is mediocre, I would suggest going to other restaurants nearby.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Twigger T, Thank you for taking your time to provide us your feedback. We'll implement your feedback to enhance our service for our future guests. Again, thank you for staying with us. Sincerely, Julie Park GM Best Western Dorchester Hotel

"Nice downtown hotel"

4
02/06/2016

Near the harbour and close to lots of amenities, including the conference centre. Clean comfortable room and friendly staff. Have stayed there before and will stay there again. Good value for the price.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear ORDonna, Thank you for your great feedback. On behalf of our team, I'd like to appreciate for your comment and your continuous support to Best Western Dorchester Hotel. Will look forward to welcoming you again and we'll strive to serve you with our best effort as always. Sincerely, Julie Park GM Best Western Dorchester Hotel

"Would return again"

5
29/05/2016

My husband and I recently stayed here this past May long weekend . We had three nights at this hotel and it was a perfect stay. The front end staff are fabulous and accommodating , they are helpful and offer advise on good places - things to try . The lady who works in the restaurant in the hotel is feisty and good at her job - we thoroughly enjoyed meeting her. Our room had a Harbour view and it was great . The room is smaller but clean , nice amenities , I found the ceiling in the bathroom to be a bit low , but overall the room was better than I expected . The bed and pillows were good and there was a fridge in the room and small coffee maker . There is a common area kitchen that has a microwave and dishes and cutlery to use which was a fabulous touch . One night we had suoper in our room and it was nice as we watched the fireworks display from our room while eating our suoper . I would highly recommend this hotel to anyone . It is pet friendly and ist easy to find and accesable . there are quaint little shops and restaraunts nearby . We look forward to returning . Great views from The room !

"good location"

4
28/05/2016

nothing wrong here good location recently re done rooms thick towels pleasant staff high speed internet access and the price is right breakfast was included I just found it a bit noisy at night, but the price is right

"Pets are really welcome!"

5
23/05/2016

Awesome service! The bed was very comfortable and the room very clean and relaxing. I travel with a pet and found this hotel to be very welcoming to me and my pet...Made such an impression I went and told my friends immediately. Will go out of my way to stay there.

"working weekend"

3
18/05/2016

the room was comfortable, oddly shaped, clean, unable to watch tv from the bed as it was on the wall next to the bed. The lounge was open for meal times only and closed on a Saturday night at 8 pm. Getting home from a dinner meeting and wanting to relax with a glass of wine in the lounge was out of the question -very strange for a weekend night.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear JudithMc66, Thank you for your feedback. I'm glad that you've enjoyed our clean room. However, the configuration must have not been to your satisfaction. We have several different room types and for your future reference, you could inquire for a different room types. we'll assure you that we'll implement your feedback for our future guests. Also, for restaurant hours, we only operate Breakfast and Dinner, but there're several restaurants and pubs within walking distance from hotel. Hope you would consider staying with us again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Beautiful location"

5
12/05/2016

Friendly, helpful staff. Beautiful old hotel, made modern. Excellent location for someone to experience downtown Naniamo. Staff was waiting for me as I was very late arriving. They new I was coming and was completely prepared. I was in my room within minutes.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Sharron K, Thank you very much for your great feedback. I'm glad to learn that our team served you well and I'd like to appreciate taking your time to letting us know on behalf of our team. Will look forward to welcoming you again on your next visit to Nanaimo! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Good value!"

4
08/05/2016

Firstly I would commend the staff, they could not have been more accommodating and pleasant. The room was small but spotlessly clean with the usual amenities. The restaurant had a limited menu but the food was fine. The only drawback we found was that there were a number of stairs in the hotel which could pose a problem for some. Drew on the front desk advised us to unload the cases at the front and then park the car around the back.There are some steps to enter the lobby from the car park. All in all it was good value and we would use the Dorchester again.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear BlossomLangley, On behalf of our team, I'd like to sincerely appreciate your great feedback. By letting us know what you liked and disliked, we can always improve to enhance our facility and service for our future guests. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Quaint Venue, fantastic front desk staff"

4
30/04/2016

Had the opportunity to stay at this venue twice within one month therefore able to verify the first experience. The lobby area is charming and the front desk experience with four different staff (check in and check out) verified that friendly staff is their culture. I was in standard rooms both times, clean bathrooms, the first "single queen" vanity space quite small, the 2nd was two doubles with a much larger room. Wallpaper a little aged but the beds were great and the room was not too hot. First room was down a hall and then down a few stairs...fortunately I had a small suitcase but the stairs might be a bit challenging if using a large suitcase. The biggest negative is the parking. It is outside and very limited (probably 30 - 35 stalls maximum) and no easy access to hotel - either you walk about 1/2 block and up 12 stairs or a full block and around the corner and then another 100 meters to the front lobby....AND you have to get a parking pass so it means a trip back to the car. My first arrival was 10pm....I got the last space and was less than impressed to have to do the parking pass thing...thankfully it wasn't raining. I will be back in the City in the next two months and will stay at this venue again because I travel for business considerably and all in all this was a good one.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Leslie K, Thank you for your detailed great feedback. I'm glad that our team served you well and you've enjoyed your stay with us. With regards to parking lot, we have 45 lots available next to the hotel, also there're some street parking available on Church St. Being located in the centre of Downtown Nanaimo, it has been challenging for us to expand the parking space. However, we do offer free parking, and if you had to park elsewhere due to not finding a lot, we will reimburse it for the hotel guests. We also have a Loading zone on Main entrance on Church St where you could unload your luggage and check in, then with parking pass, you could drive around to the parking lot and access through back door which most of our guests find it's much convenient. Hope this will help some of our guests in the future. Again, thank you for considering staying with us again and will be looking forward to welcoming you again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"The Dorchester is showing its age"

3
25/04/2016

The restaurant was a dismal failure... Unless they get new kitchen staff and a better menu, avoid like the plague. Corridors up stairs have "old" place stale smell. Needs new carpets. A/C was not up to the job-- did not cool efficiently. Our party was staying at the Dorchester as it was down town near the convention center. While I have been staying at Best Westerns for a numberoif years, and normally find them good value-- this time we didnt.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Bryan Courtenay, Thank you for your feedback. We'll review and implement your feedback for our improvement for sure. The Hallway carpet was replaced a year ago, and we'll look into the issue again. All A/C in our rooms should be in proper working order. We'll look into the room you've stayed in and double check on it. Again, thank you for staying with us and hope you could consider staying with us again. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"hidden gem on the water"

5
24/04/2016

Drew the front desk staff made this stay a play worth coming back for and Mavis in the restaurant fed me better than I have eaten in months!! comfy beds, lovely decor, great location, fabulous service with a real caring quality makes this a gem of a place to come to for a weekend away. Its location on the water with walking paths and funky street shops create a mini holiday feel even though I was on a business trip. Thank you Dorchester!!

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear MelissahW7947FP, It's as always honor to learn that our team served you right and you've enjoyed your stay with us. Especially, I'm also glad that you were able to find our location enjoyable with the sea walkway right across from the hotel, and boutique shops in the area. Will look forward to welcoming you again in the near future! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Great Hotel - friendly service"

4
22/04/2016

We reserved this room unclear what to expect. We checked in late at night. Found a parking place right in front. Very pleasant friendly desk man. Quick check in. We get up to our room. Spacious bedroom. Living room large with 2 queen sized sleeper couches. Appears recently remodeled and very clean. Household staff very friendly and helpful. View of oceanfront from bedroom window. View of Anglican Church from living room window. Great hotel for visiting family or for tourist activities in Downtown Nainamo. Will stay again next visit.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Asharonann, Thank you for your great review. On behalf of our entire team, I'd like to appreciate for taking your time to write us how great your stay was. As you've mentioned, our Executive Suite comes with a bedroom with a king bed with a living room w 2 Queen size pull out sofa bed. And it could accommodate up to 6 people. I'm glad that you were able to enjoy the harbour view from your bedroom and church view from your living room as well. Will look forward to welcoming you again on your next visit. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Overnighter"

3
21/04/2016

Was in Nanaimo for a concert and did not wish to drive home so decided to stay here. Room was clean - Staff very good - Location to Port theatre about 1 1/2 blocks - Parking on a lot but open to the street but included in the room rate - Restaurant and bar, poor hours, went to other locations. Price was equivalent to Victoria or Vancouver with way less amenities.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Alan, Thank you for staying with us and taking your time to write us your experience with us. It is very convenient to walk to either Port Theatre, Casino, or Vancouver Island Conference centre from our hotel since we're offering free parking for overnight hotel guests and it could be hard to find a free parking space in downtown area. I'm sorry for the restaurant's limited hours due to the lack of demand, we have limited hours of operation and only open for breakfast and dinner. However, there're more than 20 different style of restaurants within walking distance that you could choose from. I hope you were able to enjoy other restaurants and bars in the area. I hope you will consider staying with us again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Wonderful View + Wonderful Service "

5
20/04/2016

My daughter and I had to spend a night in Nanaimo and decided to wait until we arrived to book a room. Because it was such a beautiful spring day we chose the Dorchester so we could easily walk along the waterfront. My daughter's Best Western card gave us 10% off and the desk clerk kindly gave us an ocean view room. We were impressed with the clean & comfortable room. Wooden floors instead of carpet which pleases me having so many allergies. Parking & wifi are included and there are many shops and restaurants within walking distance. A charming, grand old hotel. Super friendly and helpful staff. Thanks Best Western Dorchester !!

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Orcaland, Thank you very much for your detailed feedback. It is very rewarding to learn how you've enjoyed your stay and service. I'll assure you that I'll share your great feedback with our team. I'm also glad to hear that you've enjoyed our new flooring Yes, that's exactly our purpose to keep it clean and free from allergy environment. Will look forward to welcoming you again on your next visit to Nanaimo! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Clean comfy room"

5
14/04/2016

Checking in while we were in town to see a concert, we were pleased with the proximity of the hotel to the venue. We were a little surprised at the "a la cart" breakfast - which seemed to of consist only cookies and coffee in the lobby. We were given a 20% coupon for breakfast in the hotel restaurant. Our room was clean, the bed very comfortable and we enjoyed our stay. Our only real complaint was that there was an air freshener somewhere that kept spewing a strong odor into our room. When we opened the windows, the traffic sounds from the main street below was quite loud.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Tsduff, Thank you for your feedback. I'm glad that you've enjoyed the location of our hotel. Many of our guests appreciate our location, the proximity to many shops and restaurants and Port Theatre and Convention Centre even right at the harbour air and sea walk trail. Also, we'll use your feedback to enhance our service for our future guests. Will look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Great Stay"

5
09/04/2016

Staff goes above and beyond to ensure your stay is all you would expect. The only draw back to this hotel is the parking. Parking is in a public parking lot. Guests are allowed to park for FREE however parking spaces are limited and we found ourselves having to drive around for 20-30 minutes waiting for an open space. Charlie at the front desk is a wealth of information. Rachael and Wilma run a tight ship when it comes to the restaurant. Hot food is HOT and cold food is COLD. Bottomless coffee and GREAT conversation.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Perry, On behalf of our entire team, I'd like to appreciate your great feedback and I'll definitely share your comment with our team. With regards to our parking lot, at the time of full house, our parking space could be not enough, even though we have limited number of lots, we do reimburse the parking receipt if you're not able to find a space in our lot and have to park any other paid parking area. It is value added amenity to provide our guests with better service with limited parking space. The street parking is also available over night after 5pm at no charge until 10am. Hope this information could help our future guests. Again, thank you for taking your time to share your feedback and will look forward to welcoming you again in the future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Second time as good as the first."

4
07/04/2016

This is the second time we stayed at the Best Western Dorchester and found it to be even better due to some upgrades that have been made. The staff were very friendly and helpful and the food we had in the restaurant was tasty and reasonable. The location is very handy to many of Nanaimo's points of interest, especially the harbour front. We would stay there again!

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Dave H, Thank you for your continuous staying with us and I'm glad to hear that your stay was satisfactory. It is quite rewarding to learn that our guest notice the improvement that we've made. Our team will always strive to serve our guests with full care with better facility at all times. Will look forward to welcoming you again in the future! Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Total violation of privacy and"

1
31/03/2016

The room had large hair balls on the floor of the washroom so obviously it had not been vacuumed in quite sometime. The terrible experience started this morning when construction workers began working on the building at 6:30 in the morning! There was no prior warning from the clerk or receptionist of this construction when I checked in which I thought was bizarre, but wasn't even what tipped me over the edge. What made me feel totally violated was at 7:30 when construction workers were outside of my window working on the outside of my room! They could clearly see me in bed while I was in my underwear! Mortified, I had to quickly grab my things and change in the washroom so that they couldn't see me! A little advanced warning from the receptionist would have been nice so that I could know to draw the blinds! One of the reasons it's usually nice to stay in Nanaimo is to watch the sunrise in the morning, but not if construction workers are going to see you half naked! When I checked out the receptionist didn't even ask me how my stay was! They just confirmed that I had prepaid and told me to have a nice day. When I told him what happened this morning all he said was that he was sorry that it inconvenienced me. I'm sorry, but having people see you half naked is not a inconvenience, it's a violation of privacy. I do not reccomend ever staying here.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Julie Shaw Harrison, Please accept our sincere apology on the matter. The crews were scheduled for later time of the day, and they happened to show up too early. Again, we could have rescheduled them for later time which we'll assure you that any likely incident won't happen again. It was very unfortunate that we didn't handle the situation in a more efficient way to the guest. Please feel free to contact me directly if there's anything that I could assist you with. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"A hotel that needs a vacation"

3
28/03/2016

My family and I stayed one night following a long day of travel. The floor layout is quirky and you could hear others above and in the hallway. The room and facility felt tired and in need of rejuvenation. On the plus side the front desk clerk in the morning was very helpful giving us pointers about the next leg of our journey. We will look elsewhere to stay during our next visit to Nanaimo.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Oregonized, I'm sorry to hear that you were not satisfied with your stay with us. We have recently installed new hardwood flooring for sanitary reason and it might have caused some noise issues which we're working on resolving with a few options soon. Also, I'm glad to hear that our staff did serve you well though. I hope you could consider staying with us again in the future so that you can see our improvement. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Great View!"

5
28/03/2016

We loved the harbour view from our room. Room was clean. Great amenities: excellent restaurant (the pasta was fantastic!), fitness room. Close to trendy downtown shopping area with lots of choices for eating out. Short drive to other shopping areas and beaches. I would definitely stay here again!

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Wendy H, Thank you for your great review. I'm glad to hear that you've enjoyed our location and service. Will look forward to welcoming you back again in near future. Sincerely, Julie Park General Manager Best Western Dorchester Hotel

"Quaint"

4
28/03/2016

This is an old hotel that has been kept up to date and is right in the downtown area, within walking distance to everything (including the Casino). The staff are very friendly and helpful. I have stayed here before and will stay here every time I'm in Nanaimo.

"Easter - chocolate bunnies NOT dust bunnies"

3
26/03/2016

Great location, ocean views, great onsite restaurant, really comfy beds and free parking. Sounds great right? Well rooms have been upgraded to laminate flooring and every step or other sound is REALLY heard in the room below. We could also hear the people in the room next to us talking. BUT that wasn't the worst part. Huge dust bunny outside of our room and several others in the hallway along with other bits and pieces. The door in our bathroom had a thick layer of dust on its ledge and our bathtub had dust and hair that wasn't ours. If cleanliness is what you're looking for, this place isn't it. Oh and if you aren't into scents, you definitely won't want to use the shampoo/body wash or lotion. The scent was really strong and hard to breathe in. Overall we found this hotel to be old and tired.

"Unclean"

2
17/03/2016

My experience here was with mixed emotion. The staff at the front desk were friendly and accommodating but the cleaning staff left much to be desired. My room had the last occupants clothing in it, like it was forgotten and there was urine on the toilet seat and the bathroom floor. Very unsatisfactory.

"A hotel with some issues"

2
17/03/2016

There were a variety of issues with the Dorchester which make it unlikely I would stay again. First the hotel is expensive for what you get, especially if you have a pet. The rooms are well appointed but very small and cramped. The shampoo container attached to the shower was empty when we checked in. The fitted sheet had almost no elastic and pulled off the mattress, which made for an uncomfortable night. We were awoken at two in the morning by yahoos yelling at the elevator just outside out our room. A very loud truck was idling for over fifteen minutes around the corner at six AM, it seems no one at the front desk asked him to shut his engine off. This was followed by a guy with a leaf blower across the street at about seven thirty. I paid less to stay at a Best Western in downtown Victoria. Despite the central location I will look for an alternative if I stay in Nanaimo again.

"Love NANAIMO"

1
11/03/2016

Beware that hotel is not really pet friendly. You need to hide them from the rest of the guests. I tried to book over the phone because we have a dog, but they were having difficulties with their phones so I was told to book online. I booked there because it was pet friendly. I checked in by myself while my husband and son waited in the car. We didn't go in at that time - we were going for dinner. Our dog stays with us all the time. When we when back to the hotel, we just walked in and went to the elevator. A man behind the desk started yelling at me as if I were some sort of criminal in front of other guest because I had a dog and because I was using the elevator he new right away that it was not a pet-friendly room. Why it wasn't is beyond be. The bathroom floor was covered in human hair so what could be wrong in having a dog in there that doesnt' shed. He could have been more diplomatic in his approach.

"Lillibits"

4
09/03/2016

Outstanding breakfasts, rooms are very small but nice. I was on the 2nd floor and there was noise in the early morning but otherwise ok. The vending machine did not work and there was nowhere to purchase a bottle of water for my bedside .....very disappointing and very important to me.

"Always Pleasant"

4
06/03/2016

We plan our travel that we may stay at the Best Western Dorchester Plus hotel in Nanaimo. We love the character of the old hotel and the view of the harbour. The area that it is located is the "Old City" our favorite area of Nanaimo. There is a great deal to do in the area, walking along the sea wall, lovely places to dine, theatre and more.

"Location isn't enough"

3
04/03/2016

After being a great Best Western in Chemainus, we thought were we on a lucky roll, so why not stay at another one? Well, unfortunately luck runs out. Although the location across road from the harbour is good and there are a number of restaurants and bars within a couple of blocks, the rooms are not very inviting and are clearly in need of renovation. We were given a tiny room to begin with. This room provoked immediate claustrophobia so we asked for something larger and got the room next door to our room and this turned out to be a rather uncomfortable suite (but with no kitchen or kitchenette). The room was dark and badly designed with dark furnishings--not a place you would choose to spend the night in. Well we did and the bed was fine but in the mornings, no nothing: no paper, no breakfast, continental or otherwise, and quite bad coffee with whitnener. The staff were friendly enough and groups of people were walking around with badges on so it looks like this is more of a corporate-type place.

"Best Western Nanaimo"

3
19/02/2016

A bit pricy for the value but generally clean. A little old and in need of an upgrade. The staff are friendly but need to learn more about the local offerings. I was told about a great restaurant to go to and when I walked all the way over there in the rain, it was closed. Got soaked for no reason. The best part about the hotel is the free cookies at the lobby.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Barrym 162, Thank you for taking your time to let us know how your stay was. It is unfortunate to learn that the restaurant that our staff introduced was not open at the time. We try to keep up with most current accurate information with regards to local businesses. Sometimes, it is very hard to keep up with operating hours for each restaurant in town. We'll try our best to make sure any likely incident won't happen again, and I'd like to apologize for any inconvenience that you had to experience. I hope your stay was to your satisfactory, and will look forward to serve you in the future. Sincerely, Julie Park General Manager BEST WESTERN Dorchester Hotel

"A good night of sleep"

4
19/02/2016

I was so jetlagged arriving in this hotel that I could have slept on a wooden floor. Luckily this bed was big and very nice, so I had a great night of sleep. Hotel is clean and staff was nice. There was not so much space in the room to put the suitcases. Parking is a 2 minute walk from the hotel.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Jinne O, Thank you for taking your time to provide us your feedback. I'm glad that you've had a good stay with us and our staff did serve you well. We also have some other room types that are more spacious than our standard rooms. Please do consider mentioning you'd like to have a more space and our staff would be able to assist you with booking. Will look forward to welcoming you again in the future. Sincerely, Julie Park General Manager BEST WESTERN Dorchester Hotel

"Weekend away"

4
18/02/2016

Very quaint hotel. Modernized with nostalgic feel. Very knowledgeable staff and the location is right across the street from the wharf. Safe and quiet with great restaurant options within walking distance.Would recommend.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Chris J, On behalf of our team, I'd like to appreciate for your great feedback. It is great honor to learn that you've enjoyed your stay with us and our team would appreciate your great feedback. Will look forward to welcoming you again in the future. Sincerely, Julie Park General Manager BEST WESTERN Dorchester Hotel

"Front Desk Not Welcoming"

2
17/02/2016

Checked in with my partner and the front desk clerk said no rooms with a king bed available, after giving my partner and I a very nasty look. When I showed him the app showed many options (especially for Diamond Level Guests), he reluctantly changed the room to one all the way at the end of the hall. Bathroom had over a dozen long hairs in it located in various locations, but given the check-in experience I did not want to change rooms.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear JC12344c4, Thank you for taking your time to provide us your feedback and letting us know how your stay was. Most of all, I apologize for not meeting your expectation during your stay. For Diamond members, we do provide free upgrade upon availability. I've reinstructed our Front Desk staff and once again, I sincerely apologize for any inconvenience caused. I hope you consider staying with us again and I'll reassure that your future stay would be pleasant one. Please feel free to contact me if you need any further assistance. Sincerely, Julie Park General Manager BEST WESTERN Dorchester Hotel

"nice clean hotel to stay overnight"

5
15/02/2016

This hotel is at an excellent location on Nanaimo harbour front. It has a nice view overlooking the harbour and is close to all restaurants and shops. Rooms are clean and it was a pleasant surprise to see all new equipments at the gym.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear anitaIB671RC, Thank you for staying with us and I'm glad to hear that you've enjoyed our new equipment at the gym. Will look forward to welcoming you again! Sincerely, Julie Park General Manager BEST WESTERN Dorchester Hotel

"Great People"

4
09/02/2016

After living in Nanaimo for 25 years, this was my first experience staying in a hotel and I'm happy I chose the Dorchester. The staff were all excellent. Especially Wilma in the restaurant. The hotel itself is beautifully remodelled and the room was clean and comfortable. The location downtown was my main reason for choosing to stay here because of the proximity to the harbour as well as the restaurants. My one complaint was that our shower did not drain and as the water backed up the tub filled with hair and it was quite unpleasant. My sister did not have this happen in her room though so I don't think my experience is the norm. I would stay there again!

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Cathy O, On behalf of our entire team, I'd like to appreciate your great feedback. I'm glad to learn that your first stay at our hotel was to your satisfactory. I'll surely share your great feedback with our team and will look forward to welcoming you again on your next visit. Sincerely, Julie Park General Manager BEST WESTERN Dorchester Hotel

"Excellent option for working away from home"

5
08/02/2016

Very friendly and professional hotel. My only choice when in town for work. Always a warm smile at the front desk and a familiar face in the lounge. I have always chosen to stay at the Dorchester because of its charm and character as a hotel that is not your everyday Beast Western.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Tobias, Thank you for your continuous stay with us. It is with great honor to learn that our staff's effort is acknowledged especially by a guest like yourself. We'll keep trying our best to accommodate our guest's needs as always. Will look forward to welcoming you again soon. Sincerely, Julie Park General Manager BEST WESTERN Dorchester Hotel

"Good Hotel"

4
16/01/2016

The front desk staff are great and quick at check in and check out. It can be like walking thru a maze to get to your room, but once there the room I had was cozy and furniture, tv and bed are modern. I did find the room a bit small. There was no more than a foot wide space to walk between the TV/dresser and bed. Otherwise the location of the hotel is downtown and close to many restaurants and bars - there is a restaurant and bar at the hotel, but, I would recommend going out. WIFI connection is good.

"Great Location"

4
07/01/2016

We so enjoyed our visit to Nanaimo. The beautiful city with the harbour view, great restaurants, our trip to New Castle Island with our own personal tour guiide on our return to Nanaimo, and our many other opportunities we experienced. The location of the hotel was excellent. All employees were friendly and helpful. The main floor of the hotel is bright and clean.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Rosemary976, Thank you very much for taking your time to review your recent stay with us. I'll gladly share your comment with our team. Once again, thank you for staying with us and will look forward to welcoming you again on your next visit to Nanaimo. Sincerely, Julie Park General Manager BEST WESTERN Dorchester Hotel

"Best Western Dorchester, Nanaimo, BC"

5
23/12/2015

I love this hotel and stay at the Dorchester whenever I visit Nanaimo. My only complaint on this trip was that the pillows on my bed were extremely hard and thick. I couldn't get to sleep and had a painful crick in my neck in the morning.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Judith, Thank you for staying with us and letting us know how your stay was. We'll implement your feedback to enhance our service for our future guests and will look forward to welcoming you again. Sincerely, Julie Park General Manager BEST WESTERN Dorchester Hotel

"Missed the Ferry!"

4
15/12/2015

Living on an island close to Nanaimo means planning your return trip well before midnight and the last ferry. But, sometimes you are having such a good time you want to stay and this hotel being central in downtown Nanaimo is our go to spot for a comfortable bed. Just off the busy harbour this hotel is well managed and clean. Rooms are not huge but the beds are comfortable. We haven't used the in-house restaurant but nearby are many cafes and coffee shops for morning libations and some great restaurants for evenings as well. My only feedback to management would be; its late, we are booking a room for a missed ferry, perhaps a missed ferry discount? Just saying.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Jordan, On behalf of our team, I'd like to appreciate for taking your time to write your comment and I'm glad to hear that you enjoyed your stay at our hotel. I agree that our hotel's location is vital for many of our hotel guests to enjoy all kinds of shops and restaurants and beautiful harbour front walkway all within walking distance. We offer pretty reasonable rates throughout the year, so please feel free to contact our front desk staff if you have any questions about the rates. Hope we could accommodate you again on your next visit. Sincerely, Julie Park General Manager BEST WESTERN Dorchester Hotel

"Tired old hotel"

2
10/12/2015

Arrived at the hotel in monsoon-like weather around 530pm. Zero parking up front for drop off area and no valet parking - I was already cranky. The lobby looked quite tired and there was only one staff member on the front desk with quite a line up of patrons waiting to check in. Thankfully he was quite friendly and very efficient. I had booked a standard room with 2 double beds. Flooring was new - laminate but the rest of the room furnishings looked tired. The hotel floors are a unique old design but shabby carpeting. Renos were taking place on the upper level. There is a nice deck for smoking on the roof which looked new and the bathroom in the room was clean and also looked recently redone. Beds were comfortable enough but the linens looks quite old as well. I really did not like the parking arrangements. I received a pass to park in the lot but it was full. I managed to park further away and the hotel takes care of reimbursement of parking that is paid by its patrons however honestly - I didn't feel as though this hotel lived up to the best western name at all and I wouldn't stay here again.

"Great location in Old City district"

5
04/12/2015

Really enjoyed our stay at this hotel. The property is definitely older, but the rooms have been redone and the location is great with quick access to the harbor, shopping and restaurants. We had an awesome view of the harbor but there is traffic noise on this side. Front desk staff were very friendly and helpful.

"Comfortable stay"

3
01/12/2015

This older property in a good downtown location has been tastefully upgraded. Rooms are comfortable. Lack of a breakfast facility is inconvenient, especially on a weekend morning when other meal pl;aces in downtown Nanaimo do not open early.

"Small tired room smelled of stale cigarette smoke"

2
09/11/2015

I was travelling with my dog so we were likely given one of the worst rooms in the hotel, but it was really horrible. The room stank of stale cigarette smoke, it was very small and dated. I won't be returning.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Moselle D, Thank you for letting us know how your stay was so that we could improve. I'm sorry to hear that you were not satisfied with your room. We allocate our pet room on certain floor not to cause any trouble people with allergy. However, we do deep clean them every stay and our building is 100% smoke free building. We're planning to replace all our guestroom floors to hardwood floor this winter, so I hope you could consider staying with us again. We will always thrive to serve better for our guests. Thank you for staying with us and will look forward to serve you again! Sincerely, Julie Park GM BEST WESTERN Dorchester Hotel

"Convenient to Old Town Nanaimo"

3
09/11/2015

We wanted to be near the shops, restaurants, and hopefully the harbor on our first travel night. Since it is a chain hotel, the check-in process was smooth. The host (Bruce) was efficient and helpful, especially directing us on the right road out of town the next day. The hotel was not a full house, so he was able to give us an upgrade to a bigger room overlooking the harbor. The room and bathroom were very clean, although my husband and I detected that old hotel smell. It wasn't bothersome, just notable. Because of the proximity, we enjoyed walking all over town and the harbor. Restaurants and shops were close by, without using the car. We returned to the Dorchester later that week, and although the host (Drew) did his best, he was not able to accommodate our wish for the harbor view this time (full house). However, he wanted to turn our frowns into smiles, so he offered the suite. The accommodation in a two-room arrangement didn't fit our needs, so we declined. My advice: ask for the bigger room upon booking. It is well worth the extra money. Maybe smaller rooms aren't a big deal for some staying only one night, but it will matter to us again. Will we stay at the Dorchester again? Yes. The competition nearby is much more and one block away. We appreciated the convenience of the Dorchester. There is an on-site restaurant, but the restaurants down the street are so quaint. Beware: Nanaimo doesn't open early so if you leave earlier than 9:00, eat at the Dorchester for breakfast. Our server was very friendly.

"Hard to find evern with your GPS but worth it, parking for the hotel is free but get a paper for your dash board"

5
03/11/2015

The hallways go here and there but the rooms are lovely and quiet with every convenience Be sure to eat in the hotel's own restaurant- breakfast and dinner only. Limited menu but great food.. The hostess from dinner will recognize you warmly in the morning and remember things about you which is so much like visiting with a relative.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Marcia T, On behalf of our entire team, I'd like to appreciate your great feedback. I'm glad to hear that our team has served you well and I'll be gladly share your comment to our team. Will look forward to welcoming you again in the future! Sincerely, Julie Park GM BEST WESTERN Dorchester Hotel

"Kind Staff, Good Rooms, Great Location"

5
03/11/2015

I was hesitant to stay here based on some of the negative past reviews. Visiting friends on Gabriola, I was looking for a location close to the Gabriola ferry and the price was also very good. My evening flight to Nanaimo was late in arriving and I was tired and irritable by the time I got to the hotel. However, the positive and friendly welcome at the front desk cheered me up. In addition, I received an upgraded room and a voucher for a free breakfast. While my room was not the newest, it was very clean, quiet, with a comfortable bed and wonderful views. The hotel is located downtown close to shopping, restaurants and a long walk along the water or into a large park. I had to go to Victoria for one day and they happily kept my luggage and while they could not give me the same room on my return, they gave me one even nicer.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Dogswood, Thank you for taking your time to write us a great feedback. It is as always great honor to learn how well our team has served. Please feel free to let us know at any time if there's anything that we could improve. Will look forward to welcoming you again on your next visit to Nanaimo! Sincerely, Julie Park GM BEST WESTERN Dorchester Hotel

"Nanaimo"

4
01/11/2015

Restaurant was the weak point of stay, hours limited and lounge access was limited. Menu could use more comfort food and breakfast could be earlier. subject to seasonal hours and tourists, mystay was off season.

"Great location"

4
31/10/2015

This is an older hotel and that his where your expectations should be. Rooms are small but charming and suitably furnished. Easy walk to restaurants, harbor, shops. Parking is around the corner from the main entrance but there is a back entrance to the hotel just steps from the parking lot. Food in the restaurant was reasonably priced and very good.

"Not so good"

2
26/10/2015

The place needs major overhaul. The rooms are small and walls paper thin - almost literally. In our tiny room the bathroom door didn't close properly and the tub took hours to drain. It was noisy outside and their were drunks in the hall in the night. Just not a great place to stay.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Christoph Z, Thank you for your stay and feedback. I apologize if your stay was unsatisfactory. We have other room types that are more spacious and could meet your needs better. I've checked our recent guest history, but couldn't locate your room with limited information. We'll address the door issue if you could kindly let us know which room it was. Sincerely, Julie Park General Manager BEST WESTERN Dorchester Hotel

"ITS ALL ABOUT LOCATION"

4
25/10/2015

Location, Location, Location! Conveiniently 5 mins from the Ferry. Next to Harbor, next to shops, museums, casino, nightlife. Take a walk out front doors to church st down commercial st for some shopping & food then come back along the boardwalk. 1 Bedroom suite was spacious nothing luxiours but comfortable furnishings. Poor service as only decaf coffee available in room(keurig) and when asked at front desk could only provide more decaf. Luckily only brief walk to nearest coffee shop. Would stay again due to LOCATION. (Pirate Chips restaurant is right accross the st)

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear YK-Northernlights, Thank you for your feedback. Yes, we're located in the heart of downtown Nanaimo right at the Harbour and there're many shops and restaurants, historic sites all within walking distance. However, it is unfortunate to learn that you were not satisfied with our service. There's no excuse and we'll assure that all the amenities are available for all the guests at all times. Hope you could consider staying with us again so that we have an opportunity to serve you better. Sincerely, Julie Park General Manager BEST WESTERN Dorchester Hotel

"Great service"

5
20/10/2015

Nice staff, well renovated. Older property which had been updated, property has lots of character and great location on the harbour. This location is walking distance to all sorts of amenities,I would be happy to stay again

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Glen T, Thank you very much for your stay with us and great feedback. I'll be gladly share your review with our team. Again, thank you for your continuous support and will look forward to welcoming you again on your next visit. Sincerely, Julie Park General Manager BEST WESTERN Dorchester Hotel

"Great Location!"

4
20/10/2015

We stayed for two nights at this hotel. It's in a great location in downtown Nanaimo, close to the harbour, shops & restaurants. The room was nice, the bathroom fixtures are a bit outdated, but all in all, we were happy with the accommodations. The hotel staff were also very friendly. Now, if we can just find out where the hotel purchased some of it's artwork, that would be awesome! We'd recommend this hotel and will stay here again.

"great value & location"

4
17/10/2015

we got a nice price on the ocean front suite on the top floor. staff was helpful and friendly, view was fantastic, and it could not have been more convenient for walking, shopping, and dining. we went for shoreline walks each day, walked to and from dinners, enjoyed the music across the street, and will certainly return.

"Great staff, old and outdated rooms"

3
16/10/2015

We booked a premium one bedroom suite with a view of the harbour, sharing the room with my daughter and her boyfriend. For the price of the room I was sadly disappointed. The room lacked privacy, the bedroom didn't have a door, and the bathroom was off the bedroom. The view from the living room couch was beautiful, but the room was old and outdated. We did find the staff to be very friendly. We had a delicous dinner and breakfast in the onsite restaurant. The room only deserved 2 stars, but the friendliness of the staff brought it up to 3.

"great view"

4
09/10/2015

Very comfortable hotel, fabulous view of the harbour, comfortable beds. Breakfast was not available early enough for us. Dining room menu was not extensive, but adequate variety well prepared with great service. I'd stay here again.

NanaimoResponse, General Manager at BEST WESTERN Dorchester Hotel, responded to this review
Dear Monica M, Thank you for staying with us and sharing your experience with us. I'm glad to learn that you've enjoyed your stay and harbour view room, and honored to share your comments with our team. Our Hotel restaurant is only operating with limited hours. 7am to 10am for breakfast and 5pm to 8pm for Dinner. Weekends 8am to 11am and 5pm to 8pm. There're also various styles of restaurants within walking distance from hotel in downtown Nanaimo just for your future reference. Will look forward to welcoming you again! Sincerely, Julie Park General Manager BEST WESTERN Dorchester Hotel

"Nice room, old building"

3
04/10/2015

While the room was nice (very small), the hallways were extremely hot and smelled of old building. The mattress was uneven and in need of replacement Overall, a very average motel. The location was great as it was close to the waterfront and you could walk to it easily.

"Great room, not a fan of all the hair in the tub"

3
03/10/2015

A little unnerving that there was long hair all over our tub and shower curtain. .. ?? Everything else was great. Also be prepared that restaurants in town shut down at 8:30pm. Dominos still delivered and they were Awesome! * The Canadian Griswalds on Vacation

"Tiny room, good location, close to ferry terminal."

3
30/09/2015

We stayed here for 1 night to be able to catch the ferry next day morning. The front desk staff is nice and helpful. There is a weird smell in the hallway. To get to our rooms, we need to lift the luggage for several stairs up and down. Room is clean but super tiny. Washroom is small too. Compare to the price and the room, its not the best value in town. A good choice if you want to spend some time in the downtown area. For us, we got there late at night and woke up early to catch the ferry the next day, a hotel with a bigger room not in the downtown core may fits our needs better.

"Charming Location"

4
28/09/2015

We escaped here for a last minute getaway and scored an affordable rate. It is a nice hotel within walking distance of downtown Nanaimo. The evening desk clerk was exceptionally friendly and gave us a short tour and history lesson. The room while decorated tastefully was quite small. The room and bathroom was very clean and there was an ample supply of towels. Parking was beside the building and awkward to access; however it was free.

"Loved it!"

5
28/09/2015

My sister and I had a long overdue meetup and getaway to downtown Nanaimo - a central meeting spot. We were looking for a reasonably-priced hotel that would enable us to explore the downtown area on foot. This hotel was really a treat for us. Friendly, helpful staff at the front desk, and a superb waitress both mornings when we breakfasted. The hotel is updated and feels like good quality - comfortable beds, comforters and superb linens, nice bathrooms... very clean. We requested a harbour room and they tried to give us one as high as possible, in order to see beyond the trees. It is an active harbour and there is lots to observe. Parking was free, in a lot next door and we just left the car for 2 days, eating and shopping locally in the town. We would be very happy to make it an annual event!