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Best Western Hotel Northgate Inn, Nanaimo

4.0/5  - basé sur 522 notations.
6450 Metral Drive, V9T 2L8, Nanaimo, Canada - See map

Stay at this Nanaimo hotel in British Columbia offering comfortable accommodations convenient to Vancouver Island University and Woodgrove Mall. Located at the hub of Vancouver Island, the Best Western Northgate Inn located in Nanaimo, British Columbia offers guests incredible value, unbeatable amenities and an ideal location to area sights and businesses. Guests staying at the Best Western Northgate will enjoy a complimentary continental breakfast each morning, while staying in a beautifully appointed guest room that is fully equipped with a refrigerator, cable television and high-speed internet access. Select rooms feature microwaves, king size beds or Jacuzzi® suites. After a busy day, unwind and work out in the exercise facility. Whether traveling for business or for pleasure, the Best Western Northgate Inn is situated close to everywhere you want to be. Shopping enthusiasts will enjoy shopping a variety of brand name shops at the nearby Woodgrove Mall. Vancouver Island University is also just minutes away making this Nanaimo hotel ideal lodging for visiting family and friends. The Best Western Northgate Inn also frequently hosts visitors in town for the Nanaimo Marine Festival and Harbour City Half Marathon. The friendly, helpful staff at the Best Western Northgate Inn is ready to ensure a comfortable and memorable stay in Nanaimo, British Columbia. Make a reservation today and save! If booking a pet friendly room, please contact the property to ensure a room is available.

Best Western

Hotel Northgate Inn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 508 guest reviews
NOTE ISSUED
Excellent
225
Very Good
215
Average
44
Poor
19
Terrible
5
REFER TO NOTICE
Business Business
115
Couples Couples
155
Family Family
168
Friends getaway Friends getaway
49
Solo travel Solo travel
28
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Clean Hotel on the Island"

4
10/09/2018

Recently updated hotels, clean room, good wifi, air conditioning, with balcony facing main road, but good soundproof. 2 queen room a bit small, staff in breakfast room did a great job, smiling face, nice coffee, DIY waffle, sufficient supply.

"Nice reasonably priced hotel near ferries"

5
07/09/2018

This is a very nice, clean hotel in Nanaimo, a city on Vancouver Island with a ferry terminal. It is extremely quiet, and rooms and beds are comfortable. They have good cable tv and good wifi. Rooms come equipped with safes, a fridge and microwave oven, and a coffee maker. Breakfast is excellent, including sausage, eggs, and waffles in a room with a view. The hotel is reasonably close to highways.

"Stop on our way to the West coast"

4
04/09/2018

The hotel is very convenient located ( just a few kilometers North of the harbor). We had a spacious room with a kitchen. The room was very clean. The staff was helpful and friendly. The guest laundry was clean and the detergent/ dryer sheets were for free.

"Clean and Close to Mall!"

4
29/08/2018

My friend and I stayed here in order to be close to the mall. It was a short walk away! Clean rooms. The free continental breakfast offered good choice including a make your own waffles area! We would return!

"Great hotel for price"

4
27/08/2018

Had adjoining rooms and had plenty room for 2 adults and 3 kids. Kids loved the jacuzzi pool and was what we needed prior to getting the ferry off VI. Got a pizza from across he way and really enjoyed it. Breakfast was good. Felt we got a good deal and not fleeced by having 2 rooms. No restaurant sadly but plenty around to get food

"Mixed Feelings"

4
26/08/2018

The good: Clean and renovated rooms, attractive lobby and good location. Our stay included continental breakfast and we were very surprised with the quality and selection! The not so good: small rooms with no closets. Felt cramped. The bad: someone tried to break into our room. They claimed at the desk they were staying in our room and they actually came to let them in without checking them out! Our teen girls were changing! They said once the man realized he was caught he took off. Very scary as we could have been robbed blind or worse. So, great little hotel with nice breakfast, but they need to tighten their security!

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We'd like to thank this guest for taking the time to review our property. We're glad that they enjoyed your stay but we're concerned about the security incident that is described. We have no record of this incident so we hope to follow up with this guest for more information. We take our guests privacy and security very seriously and staff are well trained in proper security procedures. Hopefully we can get in contact with this guest to get more information.

"Mixed feelings"

3
24/08/2018

This is a tough review for me. There were highs and lows to the extreme. The housekeeping might be my favourite ever. So clean. We stayed here this week while I was visiting a beloved family member in palliative care, so crashing into a clean and comfy bed at the end of a hard day was amazing. But I'll get right to the review. The good. The hotel was easy to find. The staff were incredibly friendly and welcoming. The hotel has seen a massive renovation, which is always appreciated as a guest. I stayed here in 88-89 with my family as a child and I wouldn't have recognized the hotel from the inside. It is clean and modern. Housekeeping deserves a five star review. Our room was immaculate. Like eat off any surface clean. Next level clean. Well done!! I am particular when it comes to cleaning and this was superb. When I booked I got a room with two queens, but that wasn't what I wanted. I wanted a king, but couldn't get one. They were sold out. So I added a little remark to my reservation, asking if they had a king come up, I would love it. Upon check in, they gave me the king suite and honoured the original price I'd paid online when I booked in a frenzy. So thank you so much for that. The bad. I don't have bad. It was either really good or really odd. The ugly. The smell when we entered that room was knock your socks off not awesome. It was sour air conditioner smell. They need to be serviced or something. It was gross. We smelled it all night long. Not sure what was up with that. The room was dark and the decorating reminded me of the hotels in northern BC where the rig workers rent. Everything was brown. Not a homey feel at all. And no windows except one overlooking the highway from next to the bed. It was dark and closed in. Which normally I would overlook considering the hotel is a side of the highway retreat for weary travellers. But this particular hotel costs a small fortune for what you're actually getting. Since it's the same price I pay to stay at the 5-star hotels I stay at in Vancouver, I expected more from this hotel. If you're going to charge 410 for a room with two queen beds, including taxes, then you need to up the game. I stay at the Wedgewood in Vancouver for the exact price I paid to stay in this hotel room. Same type of room. But at the Wedgewood, I get turndown service in a stunning room with incredible views and a doorman with a top hat. I get a plate of warm cookies in my beautifully decorated room. I get top quality bathroom products and the bed is the best in the business. The pillows are the best I've had in a hotel. There is valet parking. I can have high tea in the afternoon in the charming dining room and the hotel is a convenient location to shopping and entertainment. Sometimes I still think about their margarita pizza served in the bar. However, at this hotel there is a moderately comfy bed, nothing amazing. All right pillows, again nothing amazing. A VERY clean room with no views and a smelly AC unit. A continental breakfast that doesn't wow or amaze anyone. The comparison is just not even in the same ballpark. Downtown Vancouver is fabulous. The side of the highway in Nanaimo is not. This was a HIGH costing hotel room for the side of the highway in Nanaimo overlooking the parking lot and listening to the traffic in a depressingly decorated room with no light. No warm cookies. No top hat. No turndown service. No valet parking. In fact, the parking lot is kind of scary at night. Will I stay here again? No. Do I recommend it? No. I mean, if you're dying for a room after a long trip to get to the island, sure. But be prepared to pay a high price for not much more than a Holiday Inn Express, which I just rented in London, England for a third the price of this place. All in all, you can do better in Nanaimo. Or you can do the same for much cheaper. Unless cleanliness is a must for you and you are willing to pay a huge amount for a room to have that housekeeping. I don't know if you will find housekeeping like this in any of the other hotels. It was truly outstanding.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank our guest for providing a detailed review of their stay. Although we agree that we have one of the best Housekeeping Departments in the business there's always room for improvement. The Air Conditioner issue you described should have been caught by the team and addressed. That oversight should not have happened. Our rates fluctuate day to day like most hotels including the Wedgewood. This guest happened to book last minute during one of the busiest weeks of the year.. The $355 plus taxes for a standard room was the going rate for midscale hotels in this region, on that night, at the time the reservation was made. Currently our prices range from $163 to $399 for a standard room over the next 30 days. Rates are even lower when we get into the off season. Our rates include free WiFi, Deluxe Continental Breakfast, as well as free parking. The Wedgewood, which is a beautiful hotel in a different market, ranges from $339 to $628 per night plus taxes depending on the date over the same time period. Parking and breakfast is not included at the Wedgewood and would set you back $35 a night for parking (Plus tips), and $100+ at their restaurant for breakfast for a family of 4.. (It's a really nice restaurant, we recommend the Smoked Salmon Eggs Benedict at $25) Although we appreciate this guest's feedback we just don't think it's a valid comparison to compare different scales of hotels in different markets, over different time frames. It's no more of a valid comparison than comparing our current TripAdvisor ranking which is currently #1 in Nanaimo, to the Wedgewood's TripAdvisor ranking which is #2 in Vancouver.

"Nice room, comfortable beds"

4
24/08/2018

When I first saw the hotel online I was worried that its location near highways would make for a noisy stay. However, the rooms are very quiet with the windows closed and I even enjoyed sitting on the balcony. The staff were very friendly and the room was immaculate and looked recently updated. I was worried that a lack of pool would be a problem for my children, but there are plenty of beaches nearby that we took advantage of. There is a mall and a Costco nearby, and lots of choices for food within walking distance if you don't want to venture far. The only real drawback was breakfast. I have stayed at Best Westerns where the hot items changed daily, but here it was sausages, scrambled eggs, and waffles every day. It's fine for a couple of days, but after 7 days in a row it got a bit tiring. The staff were great at keeping the food items topped up, and even at busy times there wasn't a wait for a table. Overall we enjoyed our experience here.

"Best Western Northgate"

4
18/08/2018

Clean, nice rooms, loved being able to open the patio door for fresh air. Breakfast was good. Disapointed at lack of a pool but apparently there is an excellent public facility nearby. Good restaurants nearby as well.

"Last minute"

5
17/08/2018

A last minute very late night overnight requirement turned into a great experience. No hotels I would stay in were available... got the last room here. An unexpected surprise! Very clean, very friendly (no over the top) staff. Excellent two night experience! Big thank you to the staff for saving me sleeping in my car....

"pet friendly breakfast friendly"

5
15/08/2018

We had an unexpected stay over due to car troubles. We needed a place that would take pets. We were hoping for a muffin in the morning, SO much better than that! Fabulous service, great breakfast provided!

"An amazing hotel, excellent staff and facilities"

5
14/08/2018

We stayed here with the family and had a very relaxed and enjoyable stay before hitting the road for Tofino. From check in to check out, the entire stay was very enjoyable, the rooms were just perfect, and the beds very comfortable. The breakfast had a great spread the staff were very quick to keep everything topped up and clean. The certificate of excellence here is well deserved.

"Enjoyed the stay..."

5
13/08/2018

We enjoyed our stay and would rate this hotel as very good. It is nice, current and clean. Front desk staff were efficient and friendly... Breakfast was as expected - the staff replenished the hot food and beverages as needed and the dining areas is clean. The staff care and it is evident.. they work hard to keep the customer happy.

"One night"

5
11/08/2018

Stayed here Sunday night of the August long weekend. Everything was great from the front desk staff to the rooms to the breakfast. The rooms were small but we don't need extra room. The rooms were exceptionally clean and fresh including the beds n the bathroom. The warm breakfast was really good too. Will definitely come back here again.

"Renovated Hotel"

5
06/08/2018

This hotel was completely renovated last year. They did a beautiful job, as this is probably the nicest Best Western Plus we have stayed in during our travels this year. The front desk staff were very friendly and kind. It is a handy location once we figured out how to access the hotel. Our room was very spacious with a balcony. My husband sat outside and relaxed after our long journey on the highway. The bathroom was very nice and the shower was heavenly. Please use the mat provided for the tub as it is awfully slippery. Breakfast the next morning was upstairs. Eggs and bacon, toast, english muffins,bagels, cereal, coffee and tea. Orange juice too. It was a nice hot breakfast. Would definitely stay at this hotel again when back in the area and in need of an overnight stay.

"Enjoyed our stay"

4
05/08/2018

Room was nice and very friendly front desk staff. Had a enjoyable stay expect when we went for breakfast. Lady who attends the breakfast didn't like the fact that people put toppings on their waffles in grill.

"Updated and Clean Room"

5
03/08/2018

Rooms are updated and perfectly clean. Nice and comfy bed. All in all the experience is satisfying. This is my 4th time to stay and still the same comfort I got beforw. Highly recommended to my friends.

"Great haven for people and pets!"

5
02/08/2018

From the warm welcome to the final cuddles for our puppy when we left, it was a great place to stay on our trip to Vancouver Island. The front desk staff gave us stellar advice for hiking and dinner locations. Special thanks to Diomita and Nicole for their care and attention to detail.

"Amazing Staff and Facility"

5
23/07/2018

The staff at this hotel were amazing. We had booked at a different hotel chain where our reservation was cancelled last minute. The staff at the Best Western Northgate were able to extend our stay with this hotel so that our vacation was not ruined. They upgraded our room to a suite and ensured we had an amazing visit to Nanaimo. The only reason we booked with a different hotel chain was proximity to our child's BC summer games events, but we will never stray from the Best Western chain again!!

"Very friendly staff "

5
23/07/2018

We felt very welcomed and comfortable at this hotel. Reception staff took time to advice us about BC ferry crossing, offered water and were very friendly in general. The location is good if you have a car, only 10-12 min drive from downtown. Good and not expensive restaurants around. Very good value for money.

"Great place"

5
23/07/2018

We love the hotel, staff from housekeeping to front desk to night audit are great courtesy well knowledge and Shauna great agent. Very polite my hats off to all the staff at this hotel. There breakfast is great, please check it out Makes us feel like home Tofino. B.C

"Impressive breakfast and breakfast room"

4
18/07/2018

Rooms are accessed from an interior corridor. Our room was very serviceable with microwave and refrigerator, although with two beds it was a little awkward getting to the closet if someone was using the chair. Staff were friendly and professional. The fitness center was excellent with two treadmills. The breakfast room was very spacious and attractive and was located on the second floor which is a bit unusual. Breakfast was excellent. Overall, a nice, modern hotel with the necessary conveniences.

"Nanaimo Secret"

4
26/06/2018

We have stayed here at least 3 times. We liked this hotel as it was easy to access from the surrounding highways. It was clean and tidy, plenty of free parking, and NOT downtown. It's a great place to stay. Walking distance to some restaurants and a grocery and liquor store. Not a far drive to downtown, or the ferry terminal.

"Clean stop over"

4
18/06/2018

Big spacious room with balcony over looking car park. Staff very helpful in where to eat and visit . Sadly no swimming pool, but an exercise room. Breakfast was manic every man for himself. Someone need to teach the far eastern visitors manners !!,

"Great modern hotel"

5
18/06/2018

Stayed here for one night with family on a road trip stop over. Very clean and modern. Friendly helpful staff. Clean comfortable bedrooms. Easy access to nearby shops. Restaurants in 5 minutes walking distance. Highly recommended hotel.

"Amazing"

5
07/06/2018

Amazing stay overall and will recommend to friends nd family and will be back 100%. We had the jaccuzi tub suite and it was incredible next we will get the Jacuzzi tub room with walk in shower. Clean, respectful and comforting all in all.

"Clean, friendly staff"

5
31/05/2018

Nice clean hotel room Very friendly staff Would like to see more green incentives, especially in a place like beautiful Nanaimo Some things that could be improved: Ceramic mugs and glasses in the room in addition to throw away mugs Large refillable shampoo, conditioner and body wash instead of small plastic throw away

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank alyxarevalo for their review and would like to thank them for taking the time in providing us with their feedback. One of the reasons we went away from ceramic mugs and glasses in the room is due to the difficulty in ensuring those items are clean and sanitised for our guests' use. We do have them available for guests who request them. Prior to our renovations last year we used a wall mounted shampoo/conditioner/ body wash system which was very popular for most guests. As the brand is making changes to these in room amenities the dispensers are not yet available. We have the new product in bottle format but intend to go with a wall mounted system as soon as they are available. We will still keep bottles on hand as well for those guests that prefer them. We appreciate the wonderful feedback.

"Good hotel with absolutely incredible employees."

5
31/05/2018

Good employees are what really make a hotel function well, and BWNI has independent, customer-minded staff who are clearly invested in making sure their lodgers are satisfied. We've never stayed at a hotel and had so many extremely positive interactions with such a wide variety of employees before - whether it was helping us change our booking, sharing information about the local area, or helping with our hotel safe.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank TheElTea for their review. We take pride in offering a great service to our guests and we appreciate the wonderful feedback.

"Best Western Northgate"

4
22/05/2018

The hotel is very good overall; the breakfast attendant was outstanding. Access is a bit tricky but the hotel is well worth the very small inconvenience. Staff is very friendly and welcoming. The location for us could not be better.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank mauriceg2018 for their review. It's true we do have great staff and our hotel is in a wonderful location. It's also true that the access is kind of tricky, which was caused years ago when the city made major changes to the road in front of the hotel. Unfortunately not much can be done to improve access.

"A Great Stay"

5
21/05/2018

Best Western Northgate is always a pleasure to stay at. The staff is always welcoming and friendly. Staff takes the time to do their best to address you by your name if they remember. The location is near a mall, close to shopping and two theatres near by.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank Vivien T for their excellent review.

"No sleep"

3
19/05/2018

While I had no concerns regarding the cleanliness, quality of the room, I did have an issue with the location of the room assigned upon arrival. I was assigned a quiet room at the time of booking, which was done directly with the hotel. However, upon arrival, my partner and I were given a room on the noisy side of the hotel, despite my telling the desk clerk of what had been assigned when I booked. He said he could not help. In the morning, I discussed the situation with a different staff member and was told that, even though the booking noted a room number on the 3rd floor, because no-one had put an additional

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We'd like to thank this guest for staying with us and for taking the time to provide their feedback. Although we try to accommodate requests from guests it's not always possible for us to do so. We should have made a greater emphasis at the time of booking that we do not guarantee requests about room placement. We are sorry that we could not meet this guests' request in this instance. We have put a note on their profile for their preference and will do our best to accommodate for future stays.

"best hotel ever!"

5
16/05/2018

Loved this hotel, close to shopping and restaurants all within walking distance. A quiet clean room with great staff and breakfast. Will definitely be back with the great prices especially for business.

"Best Western Metral Drive Nanaimo BC"

5
07/05/2018

This BW is exceptional! Recently renovated, the rooms are exceptional and the beds are super comfy! The staff is caring , resourceful and responsive. Florence (Flo) is the breakfast coordinator- superior customer service!!

"Beautiful hotel conveniently located"

5
07/05/2018

The lobby is gorgeous, the rooms are comfortable with balconies and the air conditioning was great. The breakfast is wonderful with lots of options, good parking. Overall excellent hotel and would definitely stay there again.

"Awesome from check-in to check-out!"

5
29/04/2018

We arrived late on a Friday night with no reservations. David and Jolene were the front counter staff that greeted us. Both were very friendly and welcoming. David was very knowledgeable and checked us into an Executive King room for two nights. The room was very clean and spacious. Bed was comfortable and the balcony was a nice addition to sit and have coffee. Florence in the dining room was very attentive, and ensured coffee, eggs, etc were all well-stocked. Great guest service at this location. Check-out was a breeze. We were very pleased with the service, cleanliness and overall experience at this hotel. We would definitely return and recommend to friends!

"Nice room, good breakfast options "

4
20/04/2018

The hotel looks to be recently renovated and the room was large, clean and comfortable as was the bed. The included breakfast had a pretty good selection of foods (waffles, eggs, sausage, oatmeal, breads & bagels, fruit, coffee and tea, etc). The only downside is that it's just off the highway and beside another fairly busy road so it can be a bit noisy, not terrible by any means (we were on the third floor) but maybe something to keep in mind/ask about when booking your room.

"Stunning"

4
18/04/2018

My stay at the Best Western was extremely good. The service was great the the hotel was very modern and clean. The room was nice and the bathroom was clean. I thought that the shower was confusing to turn on but we figured it out. The location was good as we were close to many shops. I thought that the pillows were very thick and puffy so having thinner pillows would have been better for me. Overall I enjoyed my stay and would recommend to friends and family.

"Nanaimo"

5
17/04/2018

What makes a good stay into a great stay is often the staff. We had a great stay. Get up a few minutes early and go for At last coffee in the breakfast room. The woman in charge is an absolute joy..... breakfast was great as well

"Excellent stay. Customer service, breakfast and king room fantastic!"

5
09/04/2018

Stayed 1 night but had great stay at this renovated hotel. Quiet King suite with very comfy bed. Breakfast was very good and the organic coffee was so good we didn't need our Starbucks fix! Special mention to the hard working and very friendly breakfast team! (I. e. Florence) Near restaurants and grocery stores. Highly recommend when staying in Nanaimo.

"Pleasantly surprised"

5
09/04/2018

We stayed here for 2 nights as part of a volleyball team and were very happy with the BW Norgate. A well managed hotel with updated rooms, comfortable beds, decent breakfast offerings and the friendliest staff. Rooms are modern and well appointed with amenities including a larger than average empty fridge and microwave as well. Despite being assigned a room right next to the lobby, we didn't hear a thing overnight. Coffee and hot water are supplied in the lobby. Location is close to main routes and walking distance to grocery shopping and a cold beer/wine store. Staff were very friendly and accommodating, most notably the front desk reception and the breakfast hosts. We showed up 10 minutes before the breakfast was to open and found the door unlocked and everything ready to go, hot and fresh. As it started getting busy the hosts were attentive and hard working with restocking and plate clearing, and cheerfully filled a thermos of hot water for me amidst the busy-ness. I was dreading a weekend of gymnasiums and hassle factor to arrange meals for the team but this well run and well located hotel helped make the overall experience a success.

"great place to stay in north Nanaimo"

5
07/04/2018

Super clean with great service. Excellent for bringing your dog with dog friendly rooms and a nice fenced in green space. Good breakfast. Good location with being close to restaurants and the highway.

"Very Friendly Staff"

4
23/03/2018

This hotel offers a great location to shopping and lots of restaurants. The staff was always welcoming. It had a great selection for there free breakfast. Waffles, pastries, toast etc. Rooms where nice and spacious. The recent remodel makes this hotel a great value. The ladies in the breakfast room where very friendly and cheerful.

"Good hotel in North Nanaimo"

5
12/03/2018

Location is good, - close to main roads and shopping but our room was very quiet; our suite worked very well for 3 adults; staff were all very pleasant, even ones met in the hall; the breakfast included in room price - was very good.

"Comfortable, quiet. Great stay, great staff, good breakfast"

4
03/03/2018

Spent two nights here. Hotel has been remodeled/addition in last 18 months or so. Room was very quiet, bed was very comfortable. Bathroom was great. That have a very complete breakfast. The elevator did not work. Temporarily out of service. They will help you if needed. Great grocery store across the street with restaurants near by.

"great stay"

4
24/02/2018

Nicely remodeled hotel. All of the staff were great. The lady in the breakfast room so friendly. She kept everything stocked up. The location is fine. Just a bit north of town. I would stay here again.

"Awesome staff"

5
05/02/2018

Very friendly and fast check in. Beds were clean and comfortable. Have stayed here before and will definitely be staying here again. Also convenient access to shopping and stores at the north side of Nanaimo

"would stay here again."

5
15/01/2018

stayed here for 2 nights, the staff was very friendly and offered good advise on local restaurants. we asked for a quiet room and it was very quiet. The room was clean and i liked that it had a comfortable chair with separate lamp so I could read in the middle of the night and not have to light up the room and disturb anyone. The continental breakfast had a good assortment and the morning staff was very friendly. There was a lot of restaurants close by and superstore across the street this was nice so we could park our vehicle and walk. It is very close from the ferry as well. Short drive.

"business trip to Nanaimo"

5
12/01/2018

The BW Northgate is my "go to" hotel for business in Nanaimo. They were closed for several months during their reno and I tried other hotels during this time, but was really happy to get back to this property.

"A wonderful place"

5
11/01/2018

I hadn't stayed here in some time. Completely updated from the lobby to the rooms. Clean, bright and modern. The rooms are great. Comforters on the beds. Modern rooms. Well laid out. Very comfortable. Love the whisper quiet a.c. units. Super friendly staff, especially in the included breakfast area. Basic breakfast but enough to get you going. Lots of nearby shopping and restaurants. Great place to stay.

"Could be Cleaner!"

2
08/01/2018

Rooms were not cleaned properly. Dirty underwater and socks left over from the last guest found on the floor. The staff immediately put us in a different much more upscale room but it to had not been cleaned properly. My wife found stains on the sheets, a horrific stain on the headboard ??, large food crumbs on the floor and a half eaten pizza in the mini fridge!

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
Our hotel has a reputation of providing our guests with clean rooms and a great experience. Our rooms are always inspected by management before they are released to guests. The described experience is not characteristic of our establishment.

"Northgate Inn, Nanaimo"

5
04/01/2018

Stayed snowy night and were exceedingly happy with the hotel. Very close to shopping at Woodgrove Mall and several restaurants within walking distance. Simple drive to multiple areas in Nanaimo. Staff excellent, service great, parking lot a little confusing but lots of free parking once you figure it out, rooms very comfortable , clean and quiet. (We were on the third floor away from parking lot). Breakfast was a nice surprise-not just cereals and toast but eggs, sausages, waffles as well.

"Stayed three Nights"

4
02/01/2018

Stayed here for three nights while working in the area. Staff were excellent, breakfast was not greatest but there are plenty of options near the hotel. I found the room was clean and noise level was average. The front lobby had been renovated and I believe other areas were as well but I didn't wander around so can't really confirm. What I will say is that the front desk staff are excellent. I needed to change my last nights stay to a hotel in Victoria and the front desk went above and beyond helping find me a place.

"A great place to stay, in Nanaimo"

5
27/12/2017

Staff are extremely helpful and pleasant; check in/ check out is fast and courteous. Breakfast is well thought out and presented- excellent value and helpful AM staff. Room are clean and quiet- the sound proofing and drapes work well, though in heating mode, some of the upper floor rooms take a bit of noise from the roof top HRV. Overall the new climate control works very well, in heating and cooling modes. Internet is fast and reliable; bathrooms are clean and water pressure/ temperature is good. Rooms are clean and tidy- the new finishes and fixtures are durable and comfortable. Beds and pillows make for a great sleep. Excellent location- central to all the important 'stuff', for me..

"Exceeded Expectations"

4
24/12/2017

Great value and friendly staff. The breakfast was awesome when we expected a continental breakfast and got a nice dining room with eggs, sausages and waffles. Super friendly staff in all areas of the hotel. We asked for wine glasses and they had them waiting for us when we got to the lobby. All modern and new furnishings. Close to restaurants and shopping. We'll now stay there whenever we go to visit family and have already recommended to several friends.

"Another Great Stay"

5
22/12/2017

The hotel renovations are awesome. Very good look to the exterior, lobby and rooms. Staff are friendly and the rooms are very clean and tidy. Lots to choose from on the breakfast buffet. The hotel is really close to lots of shopping and restaurants. Great location.

"Awesome"

5
21/12/2017

We had to come off the highway due to bad weather and we are so lucky to have found the Best Western Northgate. The staff are amazing, the rooms are wonderful and the beds are as comfortable as home. Coming back for sure!!

"Great Hotel"

5
21/12/2017

We chose this hotel as we were attending a social function in the vicinity and did not want to drive home that Night. The location was Ideal and easy to get to. The hotel far exceeded our expectations in all aspects. The front desk staff were extremely corial and welcoming. The lady in the breakfast room was one of the friendliest we've met in a room like this. The room was clean and it is obvious that the hotel has either been recently updated or is kept in excellent condition. Will definitely return.

"Fabulous stay"

5
20/12/2017

The updated rooms are clean, beautifully decorated, and very comfortable. The staff at this Best Western has always been the reason we come back. With the added upgrade it is perfect. We took in a movie in the evening which is in the mall and a short walk from the hotel.

"Excellent experience"

5
18/12/2017

Very up to date decor in the Hotel, very friendly front desk staff. Great Breakfast available in a very spacious room. Many shops and restaurants close by. Easy access off highway and yet quiet location

"Great"

4
15/12/2017

Great stay. Nicely newly renovated. Close to many stores. Enjoyed a good breakfast in a spacious room. Would be very nice to have a pub or restaurant on site. Close to Island Highway so easy access. Enjoyed my visit. Have stayed there before and will stay there again

"Outstanding stay in Nanaimo at BestWestern Northgate"

5
12/12/2017

Everything you need in a property , only thing missing was a restaurant how ever good quality restaurants were close by. If your coming to shop malls and Costco very close. Banks also close by . It was good !

"Excellent Staff"

5
02/12/2017

We wish to commend the following staff at Best Western, Northgate in Nanaimo, BC: Rupi and Leanne, who serve breakfast in the Breakfast Room from a very early hour every morning with cheerful smiles and great service, over and above what is expected. Also, Alana who works on the front desk and was extremely helpful.

"Best Best Western EVER! And no, I am not stuttering."

5
01/12/2017

GPS was definitely a help in finding this gem. We stayed 2 nights and used points. Two days before arrival we were contacted by phone asking if we would like a complimentary upgrade. I prefer separate beds so the upgrade to a room having a king sized bed was respectfully declined. Recently renovated, this is a very attractive hotel, inside and out. Slept like a baby, something I rarely experience in new surroundings. Girls at front desk were most helpful in giving us directions and recommendations, particularly Sabrina. Great value, spotlessly clean and hard-to-beat service. Checking in and out was simple, having pre-registered online. Close to stores and a nice Thai restaurant. Both my wife are in agreement that this is the BEST Best Western we have stayed in. Bar none. We will stay there again.

"Great place to stay!"

5
01/12/2017

The staff was wonderful! We were greeted every time we passed through the lobby. The overall cleanliness of the hotel was very good and I am a very picky person. My only complaint was the noise from the highway next to the hotel. I was assured by the front desk staff that the noise would be reduced significantly by dark and it was!! We had no problem watching some TV or sleeping. The breakfast room was great with lots of wonderful choices. You will not leave hungry!!

"Truly, The Best Western Inn"

5
29/11/2017

What can I say. I am a bit of a perfectionist. Ok, honestly, sometimes a pain because I expect more than most people. This establishment is great! Very good value for your buck! Business or pleasure, I definitely recommend you stay here if you are in the Nanaimo area.

"Handy and amenable."

4
29/11/2017

I'd discovered this location when looking for hotels in Nanaimo near enough for us to have a head start on the next leg of our journey. This one didn't disappoint and we were very pleased with everything. Service was very good and the staff are friendly, helpful and welcoming. It's worth knowing about this hotel, when travelling on the Island and for future journeys, will definitely be on our radar.

"Top marks for this BW"

4
28/11/2017

Needed a place to stay near a work event in Nanaimo and this Best Western was clean, had very friendly staff at the front desk and a nice breakfast lounge area on the 2nd floor. it is nice when the staff genuinely appear to want to assist and make your stay a good one.

"Quick 1 Night Stay"

4
27/11/2017

Excellent location! Very clean and affordable. Our bed was hard but I understand we can request a softer mattress upon booking. Other than a hard bed the room was spacious and clean. The reception staff was courteous and extremely helpful for dining options when they knew of our dietary restrictions. The breakfast room is huge and the options plentiful. We were pleasantly surprised to be given dairy free/egg free options by one of the staff. We would definitely stay here again!

"newly renovated"

5
27/11/2017

love the new rooms, they are very clean. the pictures on the wall make it so relaxing, the lobby looks beautiful and all the staff are amazing. I'll be back, next time i'll bring my family with! thank you for amazing service

"All You Need in a Hotel, Plus a Bit More"

5
23/11/2017

Came to Nanaimo for a one-night business trip. This is a nicely renovated hotel with friendly staff, clean comfortable beds, and a great breakfast. Good value for the price. Close to a number of good restaurants and only five minutes from some trails to the beach. I would definitely stay here again.

"Basic hotel"

3
22/11/2017

Basic hotel for a fair price. Nothing special but does the trick if you need somewhere to sleep. Coffee stand near desk is nice. Loud hallways as doors have cracks around them. Overall, good for a quick business trip but could go somewhere better with the family.

"Home Away From Home"

5
21/11/2017

We recently had the opportunity to spend 5 nights at this hotel due to having renos done in our home. Best value in Nanaimo and it's pet friendly too. Bed is comfy, hot breakfasts delicious, free parking, friendly & professional staff. Room was kept spotless and is well appointed. We highly recommend this hotel.

"Renovations Excellent!"

5
20/11/2017

Don't be fooled by the dated exterior. Newly renovated rooms were very clean and comfortable. No restaurant or bar service. Full breakfast was tasty and substantial. Extremely good value for the money. Will definitely stay again.

"Family Time"

4
17/11/2017

Clean rooms with excellent breakfast, front desk staff as well as breakfast and cleaning crew were very friendly and efficient. I would definitely stay here again. You really got a worthwhile stay for the cost

"Friendly staff, good location"

5
13/11/2017

The bed was comfortable. We could hear the people above us and the peop le in the hallway but for the money it was fine. Bathroom was roomy and clean. Walking distance to theaters, restaurant and starbucks.

"Perfect Hotel"

5
13/11/2017

We were here for one night and this Hotel was perfect as it was close to everything - the Woodgrove Mall, SuperStore, Nice Restaurants (Simonholt) , Gas Station. Also very comfortable and included a very good breakfast and coffee in the Lobby. Staff went out of their way to accommodate.

"Great stay as usual"

5
10/11/2017

We have stayed at this hotel on numerous occasions and have always received great service.. The renovations done on this hotel are very impressive. Just loved the decor. The guy that checked us in was very helpful and upgraded us to a suite. Like I said earlier we have always liked staying here. The location is great for shopping.

"Nice upgrade renovation -- excellent staff"

5
09/11/2017

Been a long-term customer in the towns where they have hotels. The staff are always polite and professional. The renovation to the hotel, while have not been at this location for a couple of years; they staff and the service were excellent. The renovation to the lobby upgraded and made it look more polished. The bed and sleep were excellent. Adjusting the room temperature was easy as it was really windy early in the evening, able to adjust to a lower temperature when the wind died down.

"great renovations"

5
06/11/2017

The renovations to this hotel are amaazing. The lobby is so spectacular now & very bright & welcoming. The family suite we were in was perfect for our needs. The only thing I would have preferred would have been to have the bathroom vanity & sink outside of the bathroom to make getting ready in the morning easier.

"Great location, great staff, great facility"

5
24/10/2017

We were so impressed with the staff. You expect rooms to be clean and decently appointed but this was a notch above. The staff was exceptional. The complimentary breakfast had a very nice and varied selection with a roomy breakfast area and staff on hand to help. We used and loved the quick elevator.

"wonderful hotel"

5
22/10/2017

Very nice hotel. Have stayed here many times and we were very impressed with the recent remodeling. It's lovely! Great location in Nanaimo with places to eat and a liquor store close-by!! The breakfast had lots of options and plenty of tables. Will definitely stay here again the next time we're in Nanaimo.

"Clean, Comfortable, Great Breakfast & Excellent Staff"

5
21/10/2017

This hotel is in an ideal location in Nanaimo. Surrounded by many restaurants and shopping opportunities. It is also close to the downtown Nanaimo core, the Casino and the Port Theater where many wonderful events take place. Best Western Northgate Inn offers very comfortable rooms with super cozy beds and a great breakfast which is included in the room cost. The staff are exceptional, friendly and professional. I highly recommend the Best Western Northgate Inn in Nanaimo!

"5 star"

5
20/10/2017

This hotel was located close to all amenities and served the purpose of my visit to Nanaimo perfectly. Staff was very friendly and helpful and guided us to a wonderful restaurant for dinner. Breakfast being served had lots of variety for all dietary needs. The young lady on staff greeted us with a smile and conversation and was very quick to make sure hot food was fresh and hot and all other types of food was filled. Enjoyed my stay and would not hesitate to stay again.

"Room Renovations just completed"

5
19/10/2017

Front Desk staff very friendly and helpful. The guest rooms have just been fully renovated. The hotel is very clean and walking distance to Woodgrove Mal and a number of restaurants. Located just off the Island Highway.

"Best staff ever"

5
14/10/2017

I am not very good in remembering names, but Shawna, Rupa, Jolene, Debbie and the rest of the staff made our 2nd stay in this establishment very pleasant. We are already booked on our 3rd trip. Great location, affordable, clean comfy rooms and yummy breakfast. The only recommendation I would have if the weekday breakfast can also be until 10:30am like the weekend, thx!

"Great place! Clean & pet friendly!"

5
12/10/2017

Great place! Do not accept rooms located near lobby on first floor as front desk/lobby if u need a sound sleep as noise echos down the halls at all hrs. Everything else was a 10 for sure!! Clean,&friendly :)

"No sleep to be had!"

3
10/10/2017

Hotel lobby and rooms are great, breakfast was really good, everything very clean. If you are a light sleeper like myself this is NOT the place for you. It is surrounded by a busy highway and busy roads and parking lots. I booked months in advance requesting a quiet room and was placed in a room facing all these thngs and was told that WAS the quiet wing. We did eventually move but it wasn't a great deal better. 5 nights not much sleep...yawn.

"Great Stay!"

5
08/10/2017

This hotel is located super central, ammenities were all super close including grocery store, liquor store, coffee and restaurants. Honestly, during our whole trip on Vancouver island thiabjotel was the best stay!

"Beautiful newly renovated hotel"

4
06/10/2017

Beautiful hotel, newly renovated rooms! Had a bad experience however, due to the heat in the room not turning on until the morning right before checking out. Had a very bad sleep as a result, but the hotel was absolutely beautiful.

"Clear and friendly staff"

4
04/10/2017

close by everything we need. the staff are friendly. only one thing, breakfast item refill too slow. the staff is very helpful. we have book 8 room for this time. but we didn't get any discourt. hope next time we get some discourt.

"service"

4
02/10/2017

great. knowledgeable staff. use of pool a bonus. Breakfast tasty. nice secluded parking. Staff made excellent supper reservation. Location made it easy to reach downtown area. Bed was super cozy and air conditioning quiet.

"First Rate"

5
30/09/2017

Newly renovated business. A great job done with furnishings and decor. Well trained staff. Quiet. Delicious breakfast. Easy to get to and from ferry from mainland. Could be better signage from Hwy. Would stay there again.

"Great stay"

5
29/09/2017

Newly renovated hotel ,very clean and well appointed. Great location if you are heading up north on the island. Not great for shopping and you have to drive to a restaurant which is really no big deal

"Okay"

3
29/09/2017

The hotel is in a great location. Carpeting in elevators and halls need update. Couldn't figure out shower taps. Very noisy in the mornings with staff banging around hallways. Breakfast room is not very cozy - it looks like an old bar area.

"Visiting freinds in the area so we needed a hotel that was close to all parties."

5
27/09/2017

Best Western is my hotel chain of choice as they ensure that all their properties maintain a high level of cleanliness, and room standards. Northgate was no exception. Check in was a breeze, room was great and because I'm a BW Rewards member I was upgraded. Highly recommend the Northgate

"our Nanaimo stay"

5
26/09/2017

Great stay and perfect location for travelling. Wonderful accommodation Best Western always has given us great service but your staff at this one was likely the best. Young lady at Reception was the most professional and knowledgeable in all aspects of hotel business. Do Not let anyone steal her away !!

"LOVEDD THIS PLACE!"

5
26/09/2017

Staff was friendly ! Rooms were beautiful/towels and face cloths were great and location was AWESOME!! Only negative was in-room coffee. It was weak BUT the coffee in the lovely continental breakfast room was GOOD!

"great hotel"

5
25/09/2017

The hotel was lovely looks like some updates. Staff were very friendly and outgoing. And the breakfast was more than I expected for a hotel. Hot eggs and sausages waffles toast cereal muffins so much selection and the staff working in cafe were great too

"Recently updated... like new"

5
25/09/2017

Stayed in Sept 2017: Hotel has been upgraded from top to bottom since our last visit. Seems like everything is new and they have upgraded everything from beds, bedding, towels and room furnishings to a international 4-star level. We had a very quiet, comfortable night.

"Comfortable Place"

4
20/09/2017

The employees of Northgate never seize to make one feel welcome. Ever time I stay there, someone always checks on me a few mi Utes after being in the room, asking if everything is okay in there or if I need anything.

"Excellent hotel"

4
17/09/2017

Very clean rooms. friendly staff, close to mall and good restaurants. Breakfast room is nice and large. Lots of choice! Rooms very clean and all in working order. Coffee available in the lobby. All in all a huge improvement

"Very nice Best Western "

4
16/09/2017

Stayed here for one night . Wouldn't mind a couple more . I was told that renovations have just been completed a month ago - which explains How fresh it looks. The lobby is light-filled and a nice contemporary style . The reception staff were v warm and friendly . Breakfast was good - love the waffle makers . Even 5 star hotels wouldn't offer the range of Teas and coffees that they had for a Budget spread . Beds were comfy , bathroom was ok . Some nice touches in room - first time that I have seen individually packed make-up remover sheets provided. Also the bedside lamp that includes USB ports for charging your phone and other gadgets . Cool ! There's a v small mall northgate plaza next to the hotel . Stayed here as I was told it's walking distance to the big Woodgrove mall . But it's not a good walk though . Would take a short cab ride instead. If you are not looking to stay by the waterfront in Nanaimo and you are driving , this is an ideal Hotel .

"Amazing Service and Super Clean"

5
16/09/2017

Awesome service from the front desk. If you're lucky, Jason will be there. Recently renovated hotel. Lots of attention to details. VERY clean. Terrific sleep. Great location walking distance to almost everything.

"Well located, great room, excellent breakfast"

5
12/09/2017

Only 10 minutes from the ferry terminal (14 minutes to Nanaimo) the hotel has obviously been extensively and tastefully renovated. Located right on the Island Highway very convenient to travelers heading north. A huge supermarket just across the street for last minute travel purchases. Helpful caring and knowledgeable staff (they know their ferry schedules!), great breakfast (real sausages) and very comfortable room. Will definitely stay again...

"Great Place to Stay"

5
12/09/2017

I stay at The Best Western Northgate Inn regularly, as I travel most every month to Nanaimo. The staff are great. You get breakfast with your room and free wifi. Great eating places and shopping close by.

"A great 4 nights while in Nanaimo"

5
10/09/2017

Loved that they shared local photographers pictures on their walls. Great choice for artwork. Breakfast was good. We also used the coin laundry that is available. Proximity to other attractions and shopping is excellent. Very glad all rooms had a balcony to sit outside as weather was very warm. Too bad there was no hot tub as featured on website. Very pleased we chose this Best Western over the downtown Best Western.

"Great place as usual!"

5
05/09/2017

We stay at best western because of the great service and the points program. And the great breakfasts. AND the hospitality. Always a great stay. The location of this north gate is perfect for those travelling into parksville as well.

"A Great Stay"

5
29/08/2017

Stayed at the BW Northgate for 2 nights, and was very impressed. Check-in was quick and easy, the room was nicely appointed and comfortable with everything you could want/need for a couple of nights. (Although, I wish they still provided bottled water in the mini-frig). Found the room to be very clean, and "fresh" smelling. The bed was so comfortable I wanted to take it home (: My only complaint about the room - there are 3 LED clock/temp.displays that glare at you in the night - guess that's unavoidable. The breakfast room is very large and nice and bright with lots of windows. Breakfast is the usual fare - this morning I had a freshly baked waffle with fresh berries, sausages, and decaf coffee. Lots of choices and well stocked. I was very impressed with this BW - I always stay BW, but this one was particularly nice. Would certainly stay here again, and recommend it to others.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank travelnx00 for their review and for highlighting some of our many great features. We also really appreciate the recommendation to fellow travellers consulting TripAdvisor. We installed these fantastic highly efficient air conditioning systems with our latest renovation. Everyone's been raving about how great they have been during this exceptionally hot spell that we have had. The one thing we weren't prepared for was the brightness of the LED displays. We have a product designed to cover the LED lights on the Air Conditioners which effectively reduces the light output by 75%. In speaking with regular guests many have found this to be the improvement needed. For those guests who find it still too bright, we can bring up and lend a remote control to turn off the display lights on the unit. It's not a perfect solution but feedback from impacted guests has been very positive. So if you're reading this and you find the LED lights too bright, please contact our front desk team. They are eager to help.

"Would recommend"

4
27/08/2017

A tad on the pricey side but great staff and clean comfortable rooms. The staff are very helpful and super friendly. I forgot utensils for our meal and they had them on the spot for us. Also very accomodating when we requested a room near our friends

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank DandA95 for their review and for the feedback on their stay. Our staff are eager to help and we appreciate them being acknowledged as "super friendly". Pricing is always somewhat subjective and our rates do fluctuate day to day like most of the travel industry. A few tips for our guests to find the most value with us. November to February is our quietest season, and we always suggest to avoid Tuesday's and Wednesdays where possible as these are usually the two busiest days of the week for us.

"Mr R.G. W"

4
24/08/2017

I was very happy with this hotel. Cleanliness is a must for me and this hotel met my standards. The staff is very pleasent and the location is close to everything and easy to get to and from. I appreciated the security safe, fridge and microwave in the room as well. I would recommend this Hotel.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank randyw962 for their review and for highlighting the many great features of their stay. All of our rooms have safes and refrigerators, and some of our room types have microwaves. Just a friendly reminder to please ensure to reserve a room type with a Microwave if you would like use of one during your stay.

"Great Choice / Newly Renovated Place"

5
24/08/2017

This is a great place to stay. Newly renovated place, clean and bright. We are glad we booked it. It is close to.... everything (tourist attractions, highway, food, shopping, liquor store, etc...). Nice friendly staff. Decent breakfast.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank 389mihaelam for their review and for highlighting our decent breakfast and our close proximity to many convenient amenities.

"Newly renovated"

5
23/08/2017

Newly renovated but find Canadian hotels way over priced. Very difficult to find a decent hotel at a reasonable price. XIXONYebirnalklI have said all i need to say. looks like I will not be posting anymore comments

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank grantvee for their review and for their feedback. I'm sorry to read that Canadian hotels appear to be overpriced but we're confident that our hotels pricing reflects good value considering the needs in our immediate market area.

"Best Western Northgate"

5
16/08/2017

This hotel is a very clean and modern hotel. Excellent service by the check in staff as well as the breakfast staff. Enjoyed our visit very much. The beds were very comfortable. We will be staying there again when in Nanaimo. I would not hesitate to recommend this hotel to others.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank alk691 for their review and for their positive recommendation to fellow travellers.

"Excellent!"

5
14/08/2017

We stayed at the BW Northgate this past Weekend. Staff at the front desk were really nice and helpful. Lots of restaurants in the area to chose from and a big Superstore just across the street. Rooms were spotless. The whole hotel looks like it has been recently renovated as the tiles in the bathroom and carpet looks brand new. Fantastic breakfast with eggs, sausages, waffles, juice, yoghurt, bagels, toast and muffins. I would definitely stay here again! One of the teenagers travelling with us got stung by a bee and the front desk staff were super helpful and found some ointment to put on it. The front desk staff went above and beyond to help.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank JaneP1751 for their review and for highlight the great service by our team. We're fortunate to have a great group of caring individuals and they really appreciate the feedback as much as we do. We would like to thank this guest for their feedback.

"Comfortable and quiet place to spend the night"

5
11/08/2017

Quality accommodation with the usual excellent Best Western buffet breakfast, just off the Island Highway north of downtown Nanaimo. Many Nanaimo hotels tend to be noisy from traffic and this is the quietest one I have found. Bonus is the Superstore just a short walk across the street.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank 443delmam for their review and for highlighting their experience. During the renovations we put effort into improving the sound transmission from outside the hotel and we're pleased with the feedback from guests. It's probably never going to be perfect due to the proximity of the streets but the feedback from guests has been quite positive so far. We're glad that this was highlighted.

"Very clean, fresh room and good continental breakfast"

4
09/08/2017

Very impressed with this Best Western. Clean, new looking rooms. Large second floor breakfast area with a good assortment. Most importantly, they have extra parking for trucks and boats. Would definitely stay here again.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank Greg L for their review and for highlighting our parking. One nice thing about a hotel is that we have a second large parking lot away from the front entrance that is suitable for oversized vehicles. We get a lot of crew vehicles as well as small trucks and vehicles pulling trailers. We don't recommend it for large semi-trucks though. We appreciate the feedback.

"Good stay / newly renovated "

4
08/08/2017

I stayed at this hotel on the advice from a coworker who is also local to the island. This hotel is going under several upgrades and the room I was given was nice and clean but I dislike the end of the hall rooms and that was what I was given - and of course without fail I ended up having poor internet connection with this room, which simply is not acceptable in my line of work. Also, not all rooms have a microwave, which surprised me, however they will provide one upon request. The location is great, close to Superstore for groceries and also close to the Woodgrove Centre Mall which also is home to Purdy's Chocolates...one of the oldest Chocolatiers in Canada. If you are visiting you must bring some of these boxes back as gifts! I was treated poorly by one front desk rep however one bad apple doesn't make the entire crate rotten...the hotel mgmt did acknowledged my concern/ dislike for my stay and turned my feeling on this hotel from negative to positive. I attached pics of what the hotel and surrounding area did appear like - I think this is good hotel for the price and recommend you try this location out!

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank kimberb8808 for their review and apologize about the concern our guest had with our service. That is normally not up to our high standard. I would just like to clarify a couple of items for other guests who may read these reviews. I'm concerned that a couple of these points may give potential guests the wrong impression. Our upgrades are complete in the rooms and we are just doing some minor corrections that have no impact on guests' stays. The building has great WI-FI coverage and was extensively upgraded during our renovation. Being at the end of the hall has no impact on the ability to connect in our system. In this case from my understanding one of the guests' devices was working fine but there was trouble connecting a laptop. Guests have access to a toll free 24 hour complimentary tech support if they are having any WI-FI challenges. Just also want to clarify regarding our microwaves. I apologize about the misunderstanding but we are not able to provide microwaves in rooms that do not have them. There are a few room types that do not have microwaves but the majority (70%) do. All of our rooms have refrigerators. We would like to thank this guest again for their review and we look forward to welcoming them back in future.

"Island Vacation"

5
08/08/2017

We booked the Best Western Northgate using Aeroplan miles and were very pleased with our stay. My hubby was extremely impressed with the breakfast which was provided on the second floor: waffles, eggs, sausage, bacon, juice, toast, etc. in a large room with plenty of tables to choose from. Ample parking and very close to a mall for some great shopping. Very easy to find from both Highway 19A and Highway 19 and perfectly situated to access Nanaimo amenities. We would definitely recommend it (which we did immediately and our parents stayed there 4 nights and loved it).

"One of the best!"

5
07/08/2017

This property is one of the best I've stayed at. Have stayed here multiple times and always find the staff amazing. Hotel has recently renovated and all of the upgrades are fantastic. Great location, excellent staff and breakfast is included.

"Best Best Western"

5
07/08/2017

For the most part Best Western hotels are good but the staff of Best Western Northgate Inn were a cut above the average Best Western. I had not been feeling well and the staff did everything they could to make my stay more comfortable.

"Fabulous"

5
02/08/2017

I have always appreciated the location of the Northgate Inn and the friendliness of the staff. Now that they have upgraded their décor, I am more than pleased. I highly recommend this hotel to travelers

"Great stay at BW Northgate"

5
31/07/2017

Very clean rooms and hotel overall as well. Beds were a little soft for my liking (obviously subjective), but location was great and staff was extremely helpful. Would absolutely recommend and will stay again ourselves.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank Shalam99 for their review and I'd like to invite them to contact me directly so I could get more information. Our mattresses are all fairly new and we just replaced quite a few dozen during our recent major renovation. As our guest mentions mattresses can be a bit subjective but we like to choose sets that are comfortable for guests who sleep in all positions. Some mattresses are better suited for side sleepers, or back sleepers and the trick there is finding something that works for everyone. As I said I would love more information so we can see which model this is and we always like to share that feedback with the manufacturers. We look forward to welcoming this guest back in future.

"Very good but a little pricy"

4
31/07/2017

No complaints about this hotel. Nice staff. nice rooms nice breakfast, nice location. We have stayed there several times and recently the price seems to be increasing more than the rate of inflation. I think we will try to find a more reasonably priced place next time.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank 586donaldl for their review and for the feedback regarding their stay. I think every hotel occasionally gets comments that rates are too high however I always invite guests to shop around and compare. Our rates fluctuate day to day but we are generally priced consistently with other mid-scale hotels in Nanaimo. There are certainly cheaper options in town at budget or economy properties but we feel our value can't be beat.

"Good, clean, convenient hotel in good location"

5
30/07/2017

This is the best hotel in the area we need to be when in Nanaimo. The location is very convenient and is near several eating places. Rooms are clean and spacious. The desk staff are personable and very helpful.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank 77donaldd for their review and agree with the assessment of our hotel. We're fortunate to have a great caring team that looks forward to welcoming our guests.

"A great stay"

4
28/07/2017

We had a a great stay here. There is no pool, but the rooms are nice and the staff are friendly. It is a little further out from the town centre (not too far though) but that was perfect for us as we made a day trip to Tofino.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank Shane M for their review. I've often said that we're not the best choice if you are looking to be downtown Nanaimo, but as this guest suggests we're a great choice and centrally located if you are visiting a number of areas.

"Great after the Reno"

4
27/07/2017

I have stayed here quiet a few times and the hotel is one of the better ones in town.The upgrade for the hotel did wonders for it (though it seems like they forgot to renovate the elevator as that still has the hold carpeting and looks outdated vs. everything else.) Main recommendation is try asking for a room not facing the highway as you can hear the cars go by occasionally. The free breakfast is awesome, especially the waffle station where you can add chocolate chips and walnuts among other things to the waffles. The eggs may not look that great but they taste delicious, plus it the breakfast area is very open and comfy. Usually the staff will come by and make small talk with you while you eat which is a nice bonus.

"newly renovated"

4
25/07/2017

nice new renovation, friendly staff , hotel is clean , quiet and in a good location near shopping and restaurants, good breakfast plenty of parking , an good choice when looking for a place in Nanaimo

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank trent p for their review and for highlighting the great features of their stay.

"Motorcycle trip"

5
24/07/2017

Staff at this property very helpful. Rooms are what you expect of a Best Western. Good place to stay. Breakfast was good. What would make it perfect would be a happy hour like some of the US Best Western properties are doing. A White Spot restaurant is with in walking distance which is a plus when travelling by motorcycle.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank William K for their review and for the excellent feedback about their stay. The Northgate Liquor store right next to the hotel has a great selection of wine, beer, and spirits. With our balconies it's very convenient for our guests to enjoy a cold one after a long summer's day.

"Stay at Best West Northgate"

4
24/07/2017

I have stayed at this hotel many times over the years, but this is the first time since the upgrade. Very impressive job. Hotel now has a very modern look and feel, very clean and friendly, upbeat staff. Jolene at reception was extremely helpful at check in. Offered an upgrade which was declined because I wanted two beds, and then cheerfully arranged to change my room to a quieter section of the hotel. The only minor issue was that the breakfast bar was less that ergonomic in its setup. Congestion with people waiting for toast, waffles, etc. Overall a very nice place to stay with great staff.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank Al G for their review. We provide a great breakfast in one of the largest breakfast spaces out there. We agree the flow could be improved. We've re-organised the layout several times and the current setup is the one that works best for the amount of space we have. We have some great ideas about how to improve the flow long term including moving the drink station to it's own separate area. We are just starting the planning stages of a renovation of that side but don't have a timeline yet on when the work will be performed. We would like to thank this guest for their review and their feedback.

"quiet, clean, great location"

5
21/07/2017

I always stay in this hotel when I am up island in the Nanaimo area doing business. The hotel is quiet and clean, staff is very friendly and helpful. The location is very central for my needs with a variety of dining places close by.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank Bernd H for their review and for providing great tips for any potential guests who are consulting TripAdvisor.

"They got it right"

5
20/07/2017

I stay in many hotels and found this one has done the little things right; the quietest and most efficient air conditioner I've seen in a hotel room; a fridge that works and is also quiet; nicely appointed room; comfy bed; good breakfast...I'll stay here again

"Great Hotel"

5
18/07/2017

I really enjoyed the stay at the Northgate in. Professional and friendly staff welcomed us at arrival. The room was clean and almost brand-new. The air condition could be adjusted easily to comfortable temperatures. The rooms are generous and easily hold 4 people (stayed in a room with two queen size beds). Each room has wifi-connection, tv, a microwave, a fridge and a small coffee-maker. Fresh coffee is available all day long in the lobby. The mattresses were in great condition and not worn out. Curtains allow you to completely darken the room, or leave as much light as you enjoy. The bathrooms were clean and ok size wise. Mine had a bathtub with integrated shower. Over all - i really enjoyed the stay and could have easily extended it by a few days.

"Northgate Rocks"

5
16/07/2017

We have frequented this hotel for years and always been extremely pleased with staff and amenities. Hotel recently underwent a massive renovation and they did a phenomenal job. Staff, as always, is extremely professional and helpful. Our favorite Best Western!

"Heroes of the Evening"

5
13/07/2017

I was in Nanaimo for a medical appt thru Worksafe BC. This night started with me originally checking into the hotel WCB had booked for me which turned out to something nightmares are made of. I called the Best Western in tears and got Shawna on the line. After I blubbered my way thru the call and explained what was happening Shawna promptly said she would book me into one of the best King suites at regular room rate and not to worry about a thing. When I arrived she was so kind and so sweet to me ( I was still blubbering and looked a mess ). I could not thank her enough. The room was luxury!!! Clean, comfortable, the most amazing mattress which was perfect for my injuries and a balcony too. After a shower I had a good nights sleep and put the earlier evening of horrors behind me. Thank you Shawna and Best Western! You have made a customer for life and I will be sure to send many people your way!

"Excellent Staff"

4
10/07/2017

Stopped in late on a Sunday night. Check-in staff were very professional and helpful. Room was clean and up to date. The breakfast was great as alway at Best Western. Good selection for all kinds of tastes. Would stay there again. Good value for the location.

"Island getaway"

5
10/07/2017

Great service during high season in Nanaimo BC. Nice central location for the wedding we attended, with grocery store 5 minutes walking distance to get the snacks for trip home. Starbucks close enough to walk to but the in-room coffee was excellent anyways. So nice to have decaf coffee ready to go in our room after arriving in the evening from the ferry.

"Loved loved it"

5
06/07/2017

From the time I've arrived at the hotel, I was treated with the at most respect! The staff was friendly & courtesy, my room was clean and comfortable, and enjoyed every minute of my stay. I recommend it to all.

"Good Hotel & Good Location"

4
04/07/2017

Ocean view rooms just a few minutes from downtown waterfront city center. The Hotel itself is also Oceanfront (across street). Its not brand new or recently renovated but its clean and good value for the $$.

"Awesome Weekend"

5
03/07/2017

Hotel with renovations is great,The atmosphere when you walk in wholly the lobby is amazing, the team is awesome the rooms are beautiful, we usually go with our daughter and 2 boys but we went away for our anniversary which is June but this was the only weekend away, The room type was king with dbl sofa, so spacious Breakfast was good, delicious meal and near is restaurants and the movie theaters and the mall.. Thank you Deborah front office manager for taking care of us we greatly appreciate our get away. Sincerly Deborah Thomas & Irvin Frank Tofino. B.C.,

"Friendly, efficient and comfy"

5
28/06/2017

The staff were great on check in and out, friendly quick and efficient. All went very smoothly. I had a great nap and an even better sleep, great bed and pillows. The raspberries and waffles at breakfast was bonus!

"Great updated hotel"

5
28/06/2017

Hotel has recently been renovated. Great king room with kitchenette. Room has everything you need. Excellent free serve yourself hot breakfast was included. Close walk to several restaurants. Will be back if I am in the Nanaimo again.

"Great Accommodations in North Nanaimo"

5
22/06/2017

Great location in North Nanaimo with Superstore across the street, Woodgrove Centre mall and many restaurants nearby. Approx. 30 minute drive from the airport. Newly renovated hotel with nicely decorated rooms and lobby. Rooms a little on the small side, but not bad since room included 2 comfortable queen beds. Good sized bathroom. Great new Lennox AC system (the best I've experienced at any hotel!). Shaw cable with on-screen guide. Large breakfast room on 2nd floor with options including scrambled eggs, sausages, waffles, yogurt, cereal, juice, and coffee. I would definitely recommend this hotel.

"First time at Best Western"

5
22/06/2017

First experience at a Best Western and was very happy with what appeared to be a newly renovated property. Room with kitchenette was spacious and staff efficient. Breakfast much the sMe as Hampton properties which we normally stay at while visiting USA. Bit of traffic noise til 9.30pm but quiet after that. We have more Best Western's booked this trip so hope they are as good.

"staff"

5
21/06/2017

great staff, friendly and helpful. location a bit out of the way so be sure to check directions. roads in Nanaimo confusing anyway! location is close to shopping if you are on your fishing or up island vacationing

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank 768albertg for their review and for highlighting the many great features of our hotel. Our hotel is conveniently located close to a great selection of shopping and restaurants. We're located in a suburban commercial area about 15-20 minute drive from Downtown Nanaimo, South Nanaimo, as well as Parksville.

"Recently Renovated, Excellent BW Location"

5
19/06/2017

All the staff were really great, friendly and very helpful. This newly renovated (just a couple of rooms on the 1st floor remaining to be completed) property really exemplifies Best Western's standards. A great breakfast is even served on real plates with real cutlery (No Paper or Plastic). I highly recommend this property if Nanaimo is on your itinerary.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank PapaHow for their review. It's a real luxury for us to have such a large breakfast space and the equipment needed to offer real plates and cutlery for our breakfast. We want to thank this guest for their review and we hope to welcome you to our place in Nanaimo soon.

"Great place to call home"

5
18/06/2017

This hotel is reasonably priced and offers an excellent place to call home while on business or just visiting Nanaimo. It is centrally located to all amenities and offers a great full breakfast and reliable internet and a business centre to print and scan from. The hotel was quiet being located in a busy retail area. Lots of free parking and staff who made us feel like we were at home but treated us like royalty.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We would like to thank daviddA4316LR for their review and for highlighting the many great features of our hotel. We look forward to welcoming them back in future.

"nanaimo 2017"

4
15/06/2017

very good stay. hotel staff very helpful location good general condition of the hotel is good, some rnos were in progress breakfast was good parking sometimes was a little tight, temp control in the room was touchy

"Convenient Location "

4
13/06/2017

Rooms were good but it was under renovation when we were there so I found out the gym was not in use. Would of been nice to know before we booked. The free breakfast was very good. Plenty to choose from. Would go back if the gym was in use. Paid with aeroplan and when we got home got a phone call that they accidentally charged it to our card but credited us. Great that they found it and didn't have argue.

"wonderful night"

5
12/06/2017

we were traveling to mid Vancouver island to visit my sister and her family and we caught the last ferry to the island. arrived at the hotel around 9:30pm and the staff were fantastic. the rooms were very clean and large. the beds were new and very comfortable. Breakfast was the best we had on our entire vacation. will stay here every time we come to Vancouver island.

"Wonderful weekend away"

5
12/06/2017

I would recommend the Best Western to anyone who was going to stay in a hotel.. and my husband and I will be traveling to Victoria in September and I know beyond a shadow of a doubt where we will stay. Very pleasant, all the staff were just wonderful. Thank you so much for a very fun weekend.

"Central Location"

4
12/06/2017

During my frequent visits to Vancouver Island i find the central location and comfort of this hotel to be ideal. It is situated right off the highway and makes any a great launch point to anywhere my travels take me.

"best western, northgate inn stay. nanaimo. b.c. don;t know what you are after with "title of Review"?"

5
06/06/2017

Highly recommended. Great location for traveling as a tourist Thank you for allowing us to use Airmiles. Location in Nanaimo is great for moving around the city and to and from the ferry terminals Hang on to the front desk staff. They are the greatest.

"Stop over"

4
06/06/2017

Pillows were like concrete. Not sure if I was supposed to step on bath towels ,so small. Don't by any fresh seafood to eat. If you wake up at 5:30 am road noise won't be an issue. A little had to find. Other than that. It was very clean. New rooms,big. Food shopping and a few restaurants in walking distance

"Renovating and major improvements"

4
03/06/2017

Renovated room was spacious, had everything I needed, Clean. Bed was somewhat hard Breakfast available Lots of parking, location is good for a quick stay or business travel but not fantastic for a vacation

"The Best Western Northgate Inn in Nanaimo was great!"

5
03/06/2017

We stayed there four nights and were very happy with the Nanaimo Northgate Inn. Everything was excellent, from the friendly and welcoming check-in staff, our room on the 2nd floor, the accommodating housekeeping staff, and the helpful staff in the breakfast room. That was a very pleasant room with lots of breakfast choices to start our days. We would definitely stay there again.

"Good Value"

4
02/06/2017

We stayed at the Best Western Northgate and stayed on the newly renovated 3rd floor. The room was wonderful. We were on our way to Tofino and this hotel being on the north side of Nanaimo.allows for an shorter drive when heading to Tofino. All in all this was good value and a pleasant stay.

"Great hotel to stay at"

5
01/06/2017

Very nice hotel, with efficient friendly staff. Breakfast in a.m. actually on real plates and cutlery instead of disposables in a nice diningroom. We only stayed one night, but would definitely stay there again. We even got chocolates like on a cruise ship.

"Northgate Best Western"

5
24/05/2017

We've stayed here before and will no-doubt be back. A currently underway renovation did not detract from the quality of service, access and cleanliness. And Friendliness! The hot breakfast provided is high quality, and well attended to by professionally friendly hosts.

"Staff excellent, newly renovated rooms."

5
22/05/2017

Staff were excellent, rooms were great, felt very comfortable at this hotel. It was last minute for me and for the most part I can count on Best Western, this one was better than expected. It is close to a big mall and other amenities. Breakfast was same as most best westerns with breakfast, hot food and cold choices

"Always A Good Stay"

4
19/05/2017

I have stayed at NORTHGATE many times for business and pleasure. The staff is always so friendly and welcoming. Currently they are renovating but this does not take away the great experience. The rooms have new carpet and beds. It was a descent sleep.

"Gouging is bad customer relations!"

1
16/05/2017

Called to reserve. They wanted to charge an extra $100 because we would arrive late. And they didn't care, because they only had one room left. We laughed at them and said "no thanks". We will never stay there now.

GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review
We want to thank Eardstapa for their review. We are not sure how there is a misunderstanding but we have NEVER CHARGED EXTRA FOR ARRIVING LATE AT NIGHT. We have reached out to this guest and there has been a misunderstanding with a rate that the guest viewed online. Airlines, hotels, and most of the travel industry have rates that change depending on the days you are looking at booking. Our hotel is no different and our rates can fluctuate dramatically on a day to day basis. The misunderstanding here is that some search engines display the lowest discounted rate in the next 30 days. The rate the guest viewed online was 3 weeks different than the date they were reserving. We have taken this opportunity to coach our staff so they know that search engines can show very misleading rates.

"Customer service stands out and hotel was a great value!"

5
13/05/2017

I don't normally take leave reviews, but this hotel stood out for me. The staff were extremely helpful, attentive, and friendly. I was really impressed by how they seemed to genuinely like thier jobs and care about their customers. Everyone from the front desk, to the hostess in the breakfast room, to the staff we greeted in the hallways were exceptionally friendly and welcoming. The renovations are also very nice, the rooms have all the necessary amenities, the hotel offers free breakfast, and the service is great--so overall, I'd say this hotel provides excellent value. I will definitely stay here again and would highly recommend it to others.

"still under renovations but still pleasant to stay"

5
26/04/2017

Ive been staying at this location over the past 10 years. this location is going through a major upgrade. But the new wing that is open shows the complete up grade and renovations done. I thought they were going to up grade status of the Hotel but they say they will remain as a regular Best Western. Very nice and comfortable. Even during the renovations, the work being done is kept in a very clean manner and you can see that the workers keep as quite and clean environment during the work.

"Great place to stay, in Nanaimo"

5
22/04/2017

Even while under renovation, the open wing works well, and the staff are always helpful. The new fit out is well done, though the new blackout curtains seem to be less effective than the old ones, at reducing traffic noise. Looking forward to the 'fully open' experience.

"Hotel hot spot"

5
20/04/2017

Recently renovated and is absolutely top notch. Friendly smiling staff and rooms very clean and comfortable and totally a place I'd return to and recommend to others.Was an excellent stay and close to shopping malls and milanos an excellent restaurant two minutes away.

"Beautiful updated rooms but..."

3
19/04/2017

Great service, Loved the newly renovated rooms but the bed was crap. It was noisy and hard... probably a really old bed lol... I woke with a sore back the next day... we didn't get to have the continental due to restaurant Reno's but we did have breakfast bags ready to go when we checked out... which I guess was okay too? Lol

"Renovations in progress are great"

4
19/04/2017

Stayed here on numerous occasions over the years and found it was satisfactory and the location was great. They have recently initiated some interior renovations that are fantastic. The rooms have been completely updated as well as the lobby. Although they were still renovating half of the hotel, we were given grab bag breakfasts and Timmy's gift card instead of onsite continental breakfast. Much appreciated. Will enthusiastically look forward to continue to stay here on future visits. Hopefully the fitness center will be ready then too.

"Newly renovated rooms"

5
10/04/2017

Front desk staff were super friendly and helpful. Rooms were very clean and tidy. Liked the coffee and tea station in the lobby. Super easy access to shopping and main highways. Really good food at little georges pizza next door.

"Nanaimo visit"

4
06/04/2017

Thank you for giving such a great room. Minus the electrical socket in kitchenette having its issue . Room was great! Location was great to! Beds were comfortable. Wifi worked very well as well which was good.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank 867rayannes for their review of our hotel and their experience. We have made a lot of improvements during this renovation including a new WIFI system and have made many improvements in the rooms. We do apologize about the power socket not working in this kitchenette. We have brought this to the attention of our contractors working on this project.

"April 1 stay"

5
03/04/2017

great stay even though there are renovations being done at this time which interfered a bit with parking and some of the amenities like their breakfast, however there plenty of restaurants in the area

"Shopping"

4
03/04/2017

A bit expensive for off season,but Nanaimo does not have a lot of newer places to stay and few in that part of town.Newer then the opposite of rather old,the rooms are going to be all renewed.We picked this place because of the location,and i knew it was reasonably modern.

"Nice place"

5
27/03/2017

New renovations are excellent, we had a very comfortable room a good nights sleep. staff were very excelent and helpful. close to all shopping had a good supper a short walk away at Brown Social House

"Our Stay in Nanaimo"

5
24/10/2016

Our experience with the Best Western Northgate Inn is summed up by: Wonderful helpful and knowledgeable staff, comfortable room, great breakfast to start the day, superb location, great value. We look forward to coming back.

"Great stay"

5
21/10/2016

The stay here was great. Been here quite a few times and always have enjoyed it. The breakfast is good. Room is clean. Hotel is fairly quiet. Check in and out was smooth and fast. Made the reservation on their ensure and was very easy.

"Conveniently Located Near VIREB"

4
21/10/2016

We chose to stay at the Best Western Northgate Inn because of it's close proximity to the Vancouver Island Real Estate Board (VIREB) Offices. We were participating in a two day course and the convenience of staying within walking distance of our daily destination was very important. We also booked on our Best Western points and received a complementary room upgrade, so we were very happy with our overall experience.

"3 nights to attend wedding"

4
19/10/2016

Used airmiles to stay for 3 nights to attend a wedding. Room was very clean and comfortable. Also very quiet. Did I mention quiet! Breakfast was included and very satisfying. Great selection of food. Would definitely stay there again.

"Friendly and accommodating"

4
18/10/2016

The front desk personal were friendly and very accommodating, the housekeeping staff always had a smile and greeting, the rooms were clean and comfortable, the breakfast was plentiful. Overall a very nice stay!

"Convenient to Shopping"

3
17/10/2016

Decent place to stay if one is wanting to shop at Nanaimo's Woodgrove Mall, (walk) Rutherford Mall.(car) or Costco. Friendly staff. Room is average and clean, plus has a bar fridge. .Brekkie is included....fluffy scrambled eggs, waffle machine etc. We stay here when doing Christmas shopping or have Dr's appts. Restaurants like White Spot, Ricky's and ABC are close. About fifteen min or less to Dep. Bay ferry or downtown.

"Clean and Comfortable but Noisy"

4
09/10/2016

Located well for us as we were headed north to Comox but a little far from City Centre if that's where you want to be. We did find the highway noise a little disturbing but should have expected that as it was located on the Island Highway. Rooms were very clean and comfortable and well supplied! Again, breakfast supplied was the usual toast, cereal, yogurt, waffles, etc. Eggs and sausage were not great but then again, it was included with the room!

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank liz169 for their review. Some guests may find the highway to be a little disturbing. We often recommend to guests who may be light sleepers to request a quiet room. It's good advice when travelling in general as many hotels do their best to honour such requests. Although we can't guarantee all requests we do our best to meet them.

"Great quiet hotel with comfortable room and kitchenette "

4
08/10/2016

This is a great hotel with quiet and comfortable rooms with very well appointed kitchenette. This hotel is within walking distance to grocery shopping, liquor store and a excellent Thai and take out pizza restaurant. The front desk staff were very friendly, professional and accommodating. Careful to set the refrigerator in the room to 1! Setting 2 froze all my food. Great stay otherwise!

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Markos2013 for their review. Our apologies with the sensitive temperature on our kitchenette refrigerators. These units will be getting renovated this fall and the all-in-one units will be replaced. Our non-kitchenette rooms all have newer bar fridges that aren't so sensitive.

"Everything you needed and more!"

5
08/10/2016

This hotel was chosen based on reviews and the location. We were touring the island and this location turned out to be an excellent choice for our 2 night stay in the Nanaimo area. Very easy to find and only a short drive from the ferry. It is located in "suburbia" but it is so handy for any shopping and day trips to Parksville, Qualicum Beach and downtown Nanaimo. (and of course no charge for parking) Our room was quite large and very quiet with very comfortable beds. The bathroom was adequate and very clean. Very thoughtful amenities, such as a bar fridge, 2 luggage stands, easy chair for reading, large desk (excellent Wi-Fi) , ironing board and iron, and good storage for longer stays. Water bottles were provided at no cost which is a small but very thoughtful perk (especially when higher end hotels charge !) There is an onsite laundry but we did not use it. Breakfast is included and served in a very large room on the second floor and has to be one of the very best and generous breakfasts ever! Trays are provided should you wish to take it back to your room. The attendant was very friendly and attentive. The staff were exceptionally helpful when checking in with suggestions for the area and our travels to the west coast. This is a mid price range property that offers great value for the traveller. Thank you!!

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank marbella50 for their very detailed review of our property. The location is a very good description and we are certainly located in a suburban area of Nanaimo close to Woodgrove shopping Centre. Many guests use us as a stopping point and as an 'in-between' location for Downtown Nanaimo and Parksville/ Qualicum Beach. I'm glad they highlighted our staff as we have excellent caring people who take pride in delivering a great experience for our guests.

"Clean and quiet"

5
06/10/2016

This place was sparkling clean and quiet and one of the few hotels with computers which actually work (they actually had two such computers in the well-lit lobby). The staff were incredibly helpful with everything. What stands out was the cleanthiness of the hotel and the aesthetics.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank fussyguy25 for their review and for highlighting some of our great features. We look forward to welcoming them back again in future.

"Does what it says on the tin....."

4
01/10/2016

One of the nicer Best Western hotel's I've stayed in. Friendly staff, comfortable and clean room with continental breakfast. The breakfast was served buffet style and the room was just about big enough to seat the guests vying for tables.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank David H for their review and for highlighting our clean rooms and our breakfast.

"sweet"

5
01/10/2016

sweet this was a trip to celebrate our 40 th anniversary. it was magical. this hotel met and exceeded our needs. good to be here,but the snuggles were ours, not theres. this hotel looked after us, kind of knew the score. we are coming back.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Patrick D for their review and congratulations on their 40th anniversary. We look forward to their return.

"Freindly and reasonalble"

4
29/09/2016

Check in staff went out of there way to welcome us! We were offered the use of glass red wine glasses when they overheard others in our group of 4 were going to open a bottle of nice red wine in our room

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank andrewmL9938WP for their review and for highlighting our staff's hospitality.

"Good choice, reasonable rate."

4
28/09/2016

There were 3 clean and nice queen beds and a whirlpool tub in our suite, and there's a free continental breakfast. The decor was slightly dated and the A/C a bit noisy for sleeping but otherwise no complaints here.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Carol F for their review of our property. We're glad they enjoyed their stay and would like that our rooms will be getting a refresh starting November 1st. We look forward to welcoming them back in future.

"Best Western Hotel or just Average Western Hotel?"

2
23/09/2016

I chose this BW hotel for my 2 day business trip to Nanaimo based on 4.0 review on TripAdvisor. Not many pros if any at all: - Good TV - In room safe - Ice machine is by reception (so it's not making noise next to my door) - Nice yard garden (but not in front of the hotel) Here are the cons: - Building is about 50 years old, renovated 15 years ago and new renovation is in progress - My room had a 1990's decor and old bathroom - Room was quite on the small size - Next to busy highway - Internet was not so fast and was down for 2-3 hours, staff advised I could go to Starbucks across the street as they have Internet - Work desk in room had a marble top which was so cold it was impossible to use desk for my laptop business work - Bathroom fan very noisy and barely doing the job - Breakfast restaurant barely have any lighting and it doesn't look inviting (food and beverage was very good) - Ugly parking Definitely not worth 4.0 - more like 2.5, below Best Western standards and not recommended.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank darkob390 for their review and we are very sorry that our hotel did not live up to their expectations. Our hotel was built in 1986 and our last major renovation was in 2007. Since then we upgraded our lighting, renovated our hallways in 2011, and the outside of the building in 2015. We fully agree that it's time for a refresh and we will be getting into the rooms and lobby for our next renovations starting this fall through next spring. Our sincere apologies to this guest and everyone else inconvenienced last week by the interruption to internet services for a few hours. Our Internet Service Provider Shaw was experiencing a major outage in Nanaimo. Just a note that during the renovation process we will be making significant upgrades to our WIFI system.

"Very nice overnight stop"

5
22/09/2016

My husband and I spent our honeymoon here 9 years ago and it's still as good now. It's super clean, efficient, generous. Great location. It's across from Superstore and Cobbs bread. Beds are comfortable and fresh. The staff was friendly and flexible. They were very accommodating and the breakfast was a hot meal. Spot on.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Heidiho29 for their review and for highlighting some of our great features. We look forward to welcoming them back in future.

"North End of Nanaimo"

4
21/09/2016

Clean, newly renovated, nice room size, friendly and efficient staff. The breakfast was enjoyable. This hotel is located in the north end of Nanaimo but close to a number of malls and within walking distance of restaurants. Best of all, it is pet friendly.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank TravelBug797 for their review and for highlighting our friendly and efficient staff. We are pet friendly and just a reminder that reservations need to be co-ordinated through the front desk as we have limited pet friendly rooms. Last Fall and Spring we renovated the outside of the hotel, and this Fall and Spring we will beginning a major refresh inside the hotel which will include work in the hallways, guest rooms, and the lobby.

"Convenient location for 2 night stay"

4
10/09/2016

Chose this hotel primarily for decent accommodation at a reasonable price for recent visit with family in both Nanaimo and Parksville. Excellent location for our purposes, located in North Nanaimo adjacent to the Island Highway (but separated by a treed area). Good free, full daily breakfast, well patronized by guests. Hotel was quiet and clean, with friendly and helpful staff. Downside, no onside restaurant or bar currently operating, but we did discover the excellent Longwood Brew Pub and Restaurant. Also nothing really to explore locally by foot (other than a few stores including a Super Store), a downtown or waterfront location would be much better for that.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Travelsak for their review of their hotel stay. Parksville, and downtown Nanaimo are both 15-20 minutes away from our property. It makes us a preferred place for guests to stay who need to travel to both locations. We have quite a few corporate guests that stay with us for this reason. I would also have to agree with this reviewer that if you are coming to Nanaimo without a car, Downtown might be the best bet. That being said, Nanaimo is quite spread out and having a car is the only way to truly see the area. There are many fantastic parks and scenic walks that a car is mandatory.

"Good Choice for Business or Pleasure Trip"

4
08/09/2016

We use this Best Western at least annually for business because of the location. It delivers what I expect for this price-point and type of hotel. It's a bit older but it has been well maintained over the years. It used to have a pub/restaurant in the hotel (closed - just a breakfast area) but there are several restaurants within a short walk of the hotel. I rated it 'very good' because of the age and because it doesn't stand out over some hotels, but it's a good choice. It uses a wall AC/heat unit which can be irritating for some people, but on the other hand there is a balcony, which you don't see often anymore.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank MSDSP2P for their detailed review of their experience. Our hotel was built in 1986 and has been remodelled and kept in good working order over the years. We will be undergoing quite a major renovation this fall and spring and we will look forward to our guests' next visit where we will aim for a 5 out of 5 rating.

"Relaxed stay in Nanaimo"

4
03/09/2016

I enjoyed the stay at this hotel because we were given a room that was both spacious and quiet, and the atmosphere was both welcoming and relaxed. The hotel is located in the northern part of Nanaimo.

"Good value hotel"

4
03/09/2016

This is a good value hotel. Not fancy but everything is in good shaper and working order. The staff is very nice at this hotel. It is located nicely at the north end of Nanaimo and is quite. The price for the room is why I say it is good value.

"Good hotel!"

4
30/08/2016

Clean, friendly, newer hotel, with fluffy towels, a cheerful and helpful staff, with a good breakfast included. It is a bit north of the city center from Nanaimo, but near many convenient restaurants, convenience stores, etc, and out of the hub-bub of downtown Nanaimo. If you have a car it is much easier to park here and drive into the city center than try to stay downtown & be concerned about parking. Also, some of the hotels in downtown appear a bit run down unless you can really splurge.

"Just okay"

3
28/08/2016

It is an okay okay hotel. The staff is friendly. The free breakfast is good - sausages , eggs, scrambled eggs, waffles , breads , jams , cereal , fruits etc. The carpets in the hallways and the elevator are very dated. The housekeeping folks for some reason were leaving just 3 bathing towels instead of 4. Of the 4 nights we stayed there , everyday we had to get 1 more from the reception, this in spite of writing it in the request form left by them!!!!! Very strange. By the way , this was the very first time I had stayed in a Best Western, my preferred hotel chain has been Marriott. I made a note in my mind to avoid Best Westerns in future. Thankfully i did stay later at Best Western Plus in Kelowna and it was a great hotel.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank 833gauravd for their review. We are very sorry about the experience with the towels and that is very frustrating and not to our high standards. We have brought forward their concern to our Housekeeping Manager. In our experience we compare pretty favourably against other Best Western properties. With three core tiers including Best Western Plus and Best Western Premier there is something for everyone.

"Poor location and noisy traffic but rooms great"

2
24/08/2016

We did ask for a quiet room, but the traffic noise was terrible. Maybe it would have been even worse in other rooms! Couldn't turn the fridge off as the dial just spun and no power point. On the plus side, the room was clean, the king bed comfortable, the shower great and the room was quite large and the parking was good, and the staff friendly and tried to help. Location was far away from wherever we wanted to be, parks, downtown, restaurants etc. it was probably good value, but I'd prefer a quieter place next time.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank our guest for their review and we are sorry about the problem with the refrigerator dial and that the noise was not to their expectations. If you choose a hotel that is "far away" from wherever you wanted to be - That is not our fault. Most guests choose us for our great location in North Nanaimo close to many restaurants and good shopping options. For guests wanting to stay Downtown there are many choices including the Best Western Dorchester.

"One night stay"

4
23/08/2016

The front desk staff were lovely. The room was very clean and the king bed was comfy. It is cool breakfast is included and I really appreciated they had gluten free items and almond milk! The scrambled eggs tasted weird though. All in all very good, affordable hotel. Parking was easy and convenient.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Emily D for their review and for highlighting some of our great features for breakfast. I'm sorry to learn the scramble eggs tasted weird. We normally have great feedback about the product, which is a pre-made scrambled egg product made with liquid whole eggs.

"Pleasant Hotel But Very Expensive for Location"

3
22/08/2016

We st ayed three nights at this hitel. While we found the staff and facilities, for the nost part to be excellent, it had two specific defects. The most important is that the wall air conditioner is mounted so that it blows directly in the sleeper's face. As a result, we opened the window (fortunately we were on 3rd floor). Vents directing the air upward would have solved the issue. Plus, it is always on, and we could not seem to regulate the temperature. Second, the hotel is located quite a distance from downtown. While that improves quietness, it also should mean a less costly place. Even with AAA discount our price before tax (12%+ in BC) was almost $200 Canadian. The conversion to US dollars certainly is helpful here. Our stay in Victoria, also at a Best Western, while slightly more expensive was much more pleasant. We could actually go for a walk in a perfect setting of James Bay. Finally, but minor, is trying to find the place when coming south on Metral Rd which is accessed from s/b Canada 19. If the building on the left looks like a hotel, it is. However, because there is no clear signage, we had to drive around the block to find it and approach from the south.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank dick_mary for their review and their honest feedback regarding their stay. Our Air Conditioners should all have directional venting and we've directed our maintenance team to have a quick look at all the A/C units on the third floor for any obvious defects. Normally the Air conditioning is off upon arrival however during several heat waves we were pre-cooling rooms for the comfort of our guests. In hindsight maybe this caused confusion for guests thinking it is always on. We're the busiest hotel in Nanaimo and about a 20 minute drive from Downtown, and 25 minutes from Parksville. There are other hotels located Downtown including a very fine property the Best Western Dorchester. The feedback concerning the sign not visible from one direction on Metral is accurate and we have a new sign coming shortly that should hopefully help correct this issue.

"great value"

5
17/08/2016

10 -15 minutes from the Ferry Station. Great value., Rooms were clean and very comfortable beds. We were 4 adults sharing a room with x2 queens. At check in we were pleased to be upgraded to a suite that had a second bedroom ajoined with its own double bed and TV. We could have used additional bathroom linens and likely could have had them if we had requested them. The front desk staff were courteous and helpful. The breakfast room decor could use some help and the breakfast foods were as you would expect for the setting.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank janicew258 for their review and appreciate all of the excellent feedback regarding their stay. We are located 10-15 minutes from the Departure Bay ferry terminal, and we are about 25-30 minutes from the Duke Point Ferry terminal. For those guests not familiar with BC Ferries or Nanaimo it's important to note there are two terminals. Both are easy to get to from the hotel but one is considerably further away. We appreciate the feedback regarding the towels and I will pass that comment to our management team to see if we can anticipate that need next time. We look forward to welcoming our guests back in future.

"Excellent Customer Service"

5
08/08/2016

BOOK DIRECTLY THROUGH THE HOTEL TO GET THE BEST RATE!!! DO NOT BOOK THROUGH BOOKING.COM!!!!!!!! We had to visit Nanaimo for a swim meet and had to book at the last minute because originally we were supposed to camp. I was stressing out because according to Trip Advisor, everything was pretty booked up. I ended up booking through Booking.com from the Trip Advisor site and was not happy about the inflated price, but thought that was all that was left. When we arrived at the hotel the staff was shocked how much we were charged for the room. DOUBLE what the hotel itself was charging for the same room. DO NOT BOOK THROUGH BOOKING.COM. Call the hotel directly. Staff was super helpful, professional and friendly. As for the hotel itself, I loved the location of the hotel. Superstore across the street, close to the mall and several restaurants. I would definitely stay there again.

"Upgraded Hotel next to the Woodgrove Mall"

4
03/08/2016

Coffee in the lobby -good coffee and all the fixings plus Apples Now we register fast and efficient and knew my name No Restaurant only a very good breakfast on the house in the morning. So before stopping at Dinner time maybe take sometime and have dinner.

"Wonderful!"

5
25/07/2016

Very nice hotel workers are so nice! Best breakfast ever and I love the deck ?? it has everything u would need kids would love it because I know I did the wifi is super fast too so I was happy about that I'd totally recommend this hotel. The location is wonderful,they gave a sauna place for laundry and more!

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank LittleMissDancer for their review and for highlighting the great features of our hotel. Our guest laundry area is currently under renovations but should hopefully be back up and running within a few weeks.

"very good hotel with helpful staff"

5
22/07/2016

very good and clean hotel.excellent location close to restaurants and stores.hotel staff very helpful in special Trina at reception. keep the standard up and for sure you will be a busy hotel 365 day/year.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Adrian D for their review and for highlighting some of our great features. We have a fantastic team at the hotel and we really appreciate hearing our guests' positive experiences. We look forward to welcoming our guest back in future.

"Comfortable Stay"

4
19/07/2016

We had a good and comfortable stay at this hotel. The only downside is that it is near the highway and doesn't have a nice view. We weren't looking for a resort place and didn't notice the traffic noise, but some may not like that.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Sandra B for their review. We are in a suburban commercial area next to a highway. Although most guests don't notice or care about road noise there are some guests that may not be the best fit. What we lack in resort feel and view rooms we make up with our excellent staff and great customer service.

"Outstanding Customer Service"

5
19/07/2016

Conveniently located off the main highway, this property has all the basics covered: well appointed clean quiet rooms, and overall the property is well maintained. Surrounding neighborhood is safe and within walking distance of stores and restaurants. We were traveling with surfboards and without my asking, the desk clerk went out of her way to find us a room with a parking spot in front that allowed us to stow the boards inside for the night instead of leaving them on the car. Other staff were also friendly and helpful.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We like to thank ChainsawMcGraw for their review and for the feedback concerning our "Outstanding Customer Service". We are glad that we were able to accommodate our guest and we always recommend not leaving any belongings in vehicles. Vehicle break-ins can happen anywhere and any time.

"Good night sleep"

4
15/07/2016

I have stayed at this hotel many times when visiting Nanaimo. The staff are polite and very helpful. They acknowledge you when entering and leaving on some excursion. The rooms are clean. The beds are extremely comfortable. I recommend Best Western Northgate Inn.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank our guest for their review and for highlighting our excellent staff and clean rooms. We look forward to welcoming them back again in future.

"Welcoming"

4
15/07/2016

This is a really nice hotel and just fails five because of traffic noise. The desk staff were welcoming and very helpful, as were all the staff here. The room was was very clean, large, with all the usual amenities plus a kitchenette and balcony, and very comfortable. The only problem being that it was next to the highway and traffic noise went on until the early hours. The breakfast room is one of the biggest we have seen with plenty of space. The breakfast choice was varied and plentiful. The hotel is close to restaurants and only ten minutes from historic downtown. We would be happy to stay here again, but only in a room away from the highway.

"Quiet and super accommodating for the four legged kids. "

5
13/07/2016

Nice courtyard for the pups to play in and do their stuff. Doggy bag on arrival with treats! Amazing continental breakfast that felt like a real breakfast. Highly recommend this place. Great shower and very clean. Staff were all friendly and helpful.

"Excellent Hotel."

5
12/07/2016

We stayed here for 5 nights, great room ,good beds and pillows, if I was being picky the bathroom could use an update. Free water bottles, computers,and printers, use of umbrellas and great staff to answer any query . Restaurant size breakfast room, breakfast is included, and is very good with hot plates, lots of fruit etc Hotel is walking distance to Mall and restaurants etc. Best you ask for north side of hotel, much quieter than south with is close to highway.

"Best Staff"

4
06/07/2016

The hotel was very clean and comfortable although only a roadside location (a little noisy but aircon drowned the traffic out) and therefore no view but only an overnight stop before we caught the ferry back to Vancouver for flight home. What singles this hotel out was its staff! All the staff were friendly and helpful but the staff on Reception were outstanding in their helpfulness and warmth! . We stayed in 5 Best Westerns during our 4 week stay in Western Canada and I can definitely say the Northgate Inn staff beat the lot!

"Great Hotel"

5
30/06/2016

Great Service, loved our stay enjoyed the room was awesome slept in.....Close too all the grocery stories. Asked for an extended check out which was handy, snacks and coffee there after long trip Parking is handy air conditions in room was great so hot out

"Great place to stay in north Nanaimo"

5
29/06/2016

They took good care of me, gave me the top floor room on the quieter Metral Dr side of the hotel as per my room preference request. The staff at the front desk were very friendly and courteous, I really appreciated the nice way they greeted me and upgraded me to a suite. Generally a nice clean and quiet suite, with 3 x comfortable queen beds. The free breakfast was good, and the dining area was huge. It's actually in the restaurant. Just an overnight stay. Drove about 10 mins the next morning, to Departure Bay to catch the BC Ferry to Horseshoe Bay. Turned out to be a very efficient plan and was good value for money.

"Fantastic staff, clean, spacious. My room had a great sitting area. Ricky's All Day Grill is attached to the hotel and w"

5
26/06/2016

What an incredible stay. The staff are great. The restaurant was amazing. Great lacation, I'll stay there any day. Ample parking spots. Great hotel to explore the region. The room was huge , clean and updated.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank this guest for their review. At first we assumed this review may have been for another property but the guest did also review the Ricky's here in Nanaimo. Ricky's is not attached to our hotel, but a 5 minute walk on the other side of the Highway from us. We do not have a restaurant on site but have a large space for our free breakfast in our former restaurant area. We look forward to welcoming this guest back in future.

"Nice Stay"

4
25/06/2016

the room was nice, comfortable bed and nice customer service at the front desk. The laundry was broken which was a disappointment to us. Breakfast was good but in an inconvenient place. The staff was helpful and greeted us with a smile.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Janice G for their review. We appreciate all of the feedback with our service and staff and apologise that our laundry area, fitness area, and public washrooms are under renovations. We should have that space back in a few weeks and in the meantime there is a laundromat across the highway from the hotel and we have a temporary fitness area. Neither of which are ideal and we sincerely apologise for the inconvenience.

"On the corner of Metral and Metral - really!"

3
05/06/2016

A nice place to stop if you are doing business in the North of Nanaimo. In for business, our usual haunt was booked solid for a convention. So we looked further afield. Since we were working in the North, my travel agent suggested this place. I am glad she did. walking distance to several good eateries, and close to our work location, this place was nicely located. The check in was efficient and friendly. The room spacious and comfortable. Bathroom well appointed, and good counter space. The bed was comfortable, with nice linens. The shower was ok for pressure but not super. The heat lamp a nice added touch. Breakfast - included - was great! This included a hot portion. The wifi was free and good enough speed. All in al a nice place. Would I return? Yes.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank familyskitrip2008 for their review and for highlighting all the great features of their stay. Look forward to welcoming them back in future.

"Very pleasant and helpful staff"

4
04/06/2016

Stayed 4 nights and everyone was very helpful and friendly. Great location and close to wonderful restaurants. Could break up the sausage with bacon for breakfast as got boring after being there for 4 mornings.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank 917disappointed for their review. The feedback with regards to our staff and our location is much appreciated. We apologise that there is not more variation with our breakfast and it is something we will take under consideration.

"Stop on our way to Tofino"

4
01/06/2016

We stayed overnight at the Northgate since we did not want to drive all the way to Tofino in one day from Kamloops. The hotel was great - clean, comfy and close to shopping and restaurants. The breakfast room was exceptionally clean and the food was good for hotel fare. We would recommend this hotel and we would stay here again

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Jan S for their review and the excellent feedback about their experience.

"Highway noise"

3
30/05/2016

Make sure you get a room that is not on the "jake brake" side of the hotel if you are sensitive to being able to sleep - having the patio closed helps - and is necessary as there is no secondary lock or screen anyway.

"Excellent stay, excellent service, staff, and location."

5
26/05/2016

Initially difficult to find, since streets to left and right of main highway have different names. But it was easy after the first challenging search. Parking was adequate, and in the evening when parking lot was full, there was ample overflow space in a nearby mini-shopping area with an all night pizza place to boot. Within easy access of the Island General Hospital and other shops in various Nanaimo shopping areas. Staff were most friendly, helpful, and effective. They are the core of this institution. Place is clean, well maintained and maintenance staff quite efficient. Ice and vendo machines were quite close to lobby, thus quite accessible and more secure, since the front office desk was nearby. Breakfast buffet was adequate and they seem most willing to improve the breakfast menu based on clients' feedback.

"Comfy beds, great staff and nice breakfast included"

5
18/05/2016

Hotel is north end of Nanaimo close to Woodgrove Shopping Mall, lots of great restaurants and easy access to highways. Very friendly staff. Rooms very clean and beds comfortable. Great Thai restaurant on next property,also liquor store and around the corner is Brown's Social House. For groceries you can walk across the street to the Super Store. We stayed for two nights and enjoyed the hotel, will stay there again.

"Comfortable stay, lovely breakfast!"

4
17/05/2016

We stayed at this hotel while visiting family in Nanaimo, BC. It was a comfortable stay, with a lovely complimentary breakfast each morning. Staff were very helpful, both in the dining area and at the front desk. The hotel is conveniently located at the north end of town, next to the largest shopping centre. We will definitely be back, and will use this hotel as our home base :)

"Helpful Friendly Professional Staff"

5
14/05/2016

The room was very nice, roomy and clean. The staff, all of them, were nothing but professional and friendly. The hotel was a bit noisy with the outside traffic being close by and our room was next to the door to the restaurant on the 2nd floor. It was windy and the flags outside the window were flapping pretty hard.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Larry Y for their review and to apologize for the minor irritants of noise due to the proximity of the breakfast room and for the flags. We do have plans to remove the flag poles to make way for a new property sign. We're glad the guest enjoyed their stay overall.

"Terrible Air conditioning!!!"

2
09/05/2016

Room was nice and clean, the downer was the air conditioner!!!SO LOUD! And INEFFICIENT! Don't know how we managed to sleep through the noise,we must have been exhausted!! It was nice to have a complimentary breakfast and Free WiFi to make up for the terrible a/c situation.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank kidzrule for their review and sharing their experience. We're sorry to hear that they had issues with the air conditioner but glad that they enjoyed their experience and managed to get a great sleep despite the noise. We look forward to welcoming them back again in future.

"Best Western, Northgate....Rah, Rah, Rah"

5
07/05/2016

Irene and I had a nice two day visit with her sister and grandchildren. We stayed in the North end of Nanaimo due to the fact it is close to her grandson's business, Sound & Cinema and the Longwood Brew Pub. We had a hoot. The Best Western Northgate offered a nice sausage and egg breakfast and the note on the desk asked to review this type of breakfast! Excellent, Excellent and we enjoyed the orange and apple basket at the front desk as well as at the breakfast facility. This hotel is near a liquor outlet and also near a great Thai Restaurant (Kasira Thai Fine Cuisine) and we felt we were back in 7th Heaven in Hua Hin. Great food and very close to the hotel. The room was very clean and the front desk were very attentive. We had two large double beds, fridge, microwave, safe and a very nice TV. Great value for the money we paid. We would recommend it as well as the Longwood Brew Pub down the street. Oh yes, we met Irene's grandson at Brown's Social House and this establishment was within one block from the Northgate Inn.. All in all, a very wonderful visit!

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Yowser46 for their review and for the great details and recommendations of places to visit in the local area. There are great restaurant selections close by to satisfy nearly every craving.

"Just What You Hoped For!"

4
05/05/2016

This is a very clean and well run Hotel with clean upgraded rooms that have a microwave, safe, coffee maker and bar fridge for travellers. Nice complimentary breakfast with sausage, egg, continental items to start your day. The gym is being renovated and all new equipment being bought. Excellent location across from Superstore grocery and a short walk or drive to the large mall for shopping. Rooms are sound proof which is nice as my room looked over the parking lot. Thank you for a nice stay.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank webb for their review and for the excellent feedback about their stay. It is true that our fitness center is currently under renovation. We have a temporary spot set up which isn't ideal but is stocked with new equipment that we recently purchased including a treadmill, free weights and bench, bike, and elliptical machine. When the new fitness center is complete we are planning to add a second treadmill, another piece of weight equipment, and a recumbent bike. We are looking forward to the completed fitness room.

"Family visit"

5
26/04/2016

Visited my aunt in a residence not far away from hotel The staff was very friendly and genuinely interested in my stay. The room was clean neat and very pleasant. The bed was superb and I got a lot of needed rest. I hope to visit the hotel again in the near future.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Mitch P for their review and look forward to welcoming them again in future.

"Comfortable and convenient"

4
26/04/2016

We stayed 4 nights - found the beds very comfortable. We were looking forward to using the hot tub they advertise on the website... they have taken it out and it is no longer there. Breakfast was good, we liked the hot choices that they had. Staff was great and very helpful. With the exception of not having a hot tub as advertised... everything was as expected with a Best Western.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Dave W for their review and we would like to apologize that there were images of the hot-tub still on the internet. The hot tub has been removed and in it's place we will have an expanded fitness area.

"Comfortable Stay Without Breaking The Bank"

3
25/04/2016

Stayed 1 nite before traveling to Tofino. WIFI speed good. Complimentary breakfast has hot items and adequate choices. Across the hotel is a plaza where you can purchase food. Front desk staff polite and helpful. This hotel is located with road traffic on both the front and the back. So there is some traffic noise but not disturbing. Wall air conditioner however does rattle though. We had two queen size beds that are comfortable, with good shower water pressure.

"First time stay"

3
21/04/2016

The hotel wasn't too bad, front desk staff were pleasant. I found that the road noise from the main road directly behind the hotel was a little much at times, especially when louder vehicles drove by.

"Awesome Hotel"

5
10/04/2016

we love this hotel, love the hotel friendly staff, close to the stores dr appointments....the rooms are spacious, they have family suites. The breakfast area very spacious, love making waffles. overall the hotel

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank deboraht147 for their review and for highlighting several great features of our hotel. A few of our rooms are family suites that have 3 queen beds and 1 bathroom. One of the beds in each of these suites is separated by a privacy wall.

"Pleasant Workers and great location"

4
27/03/2016

The Hotel is in a great location convenient to the mall. The house keepers are very pleasant and friendly. They have a continental breakfast and a small work out room as they were renovating. The rates were ok for the area and the beds and rooms clean..

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank our guest for their review. Our Fitness Centre is currently under renovation and in the meantime we have located a temporary area so that our guests can stick to their workout routine if they so choose. The temporary set up although not ideal, does have new equipment including a treadmill, elliptical, bike, as well as a free-weight bench. We are looking forward to the new fitness room and we are sure our guests will appreciate the new space once it is completed. We would like to thank our guest again for their great feedback.

"Another fine hotel"

5
25/03/2016

This is a modern clean hotel we stayed at on the start of our road trip to Vancouver Island. The staff really made us feel at home and the breakfast staff were especially nice. My girlfriend needs gluten free and is lactose intolerant and they were very accommodating. We would stay again when in Nanaimo, BC

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank BobBellingham for their review and for highlighting some of our lesser known breakfast features. To keep our hotel modern we are currently undergoing improvements to our Fitness Centre and are creating a brand new business Centre away from the lobby. We are nearly finished some improvements to our landscaping and will be moving inside to make some renovations to the rooms and lobby over the next several months.

"Recommend"

4
24/03/2016

Very nice Hotel. Excellent staff all around..Nice wide parking spots.Even with the thermostat turned all the way down,room was to hot to sleep. Air conditioner to noisy to sleep or hear TV. LG product TV's not the best for sound or quality picture anyway.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Stephen P for their review and for their feedback. We will be sure to forward the concerns about the TV and Air Conditioner to our maintenance team so that we can ensure both are in working order.

"Great Stay"

4
19/03/2016

Stayed here for 4 nights recently. Have stayed here before because this is a very clean, comfortable hotel in a good location. No complaints whatsoever. Plan to return next time in Nanaimo. We are diamond members and pleased with this place.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank our guest for their review and for featuring our location, cleanliness and that we are a comfortable hotel. We look forward to serving them again in future.

"Over the top customer service "

5
19/03/2016

The front desk staff were incredible. Phoning for a dinner reservation, advising on a place to shop for some things we were looking for. Very fun to deal with. The room was nice and clean and easy to get to the hotel off the highway. Will certainly be back.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank katpost for their review and for highlighting the great customer service they experienced. We would like to thank our guest for the compliment and on behalf of the team we look forward to welcoming them again in future.

"Good but noisy"

4
18/03/2016

Clean and comfortable but noisy due to central location. For some reason the windows do not block the outside noise very well. I thought they were open when we first got in the room. Very good location for shopping and running errands. Breakfast does not have as many options as other Best Westerns.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Nikhil G for their review. Our breakfast has always been fairly comparable to other Best Western branded properties, but different compared to what Best Western PLUS typically offer. Since this guest stayed we have added additional items to our menu options and the feedback from our regular guests has been very positive.

"My Stay"

5
13/03/2016

Our stay at this hotel was very good, rooms are really nice and very clean. Overall really liked hotel. Breakfast was nice lots of space for seating and food selection was good. Only thing i would suggest is breakfast is set up during week at 6 and weekends at 7 we were heading to a ferry and were rushed to eat to get there. That is my only suggestion is set up same all week and weekend....thanks

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Sharon E for their review and for the feedback. Our breakfast hours are from 6AM to 9:30AM Monday to Friday, and 7AM to 10AM Saturday and Sunday. For guests who leave earlier we do have a grab and go option available at the front desk starting an hour before breakfast service. For our guests' convenience each grab and go bag features a breakfast bar, piece of fruit, and bottle of water. We look forward to welcoming our guests.

"Perfect for a family"

5
03/03/2016

We stayed with our two teenaged grandchildren (a boy and a girl). They each had a queen size bed and we had a separate room with a queen sized bed. We had a fridge and microwave oven which proved very handy for kids late night snacks and a breakfast when they didn't want to go to the restaurant early in the morning. There was an extra bathroom just down the hall which was a very valuable amenity as we all seemed to need the one washroom in the room at the same time. Excellent family accommodation.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Beverly W for their review and for taking the time to let everyone know about their stay. We look forward to welcoming them in future.

"NEW RENO! Truly Amazing From Last Stay also Family Friendly"

5
24/02/2016

Wonderful Reno's outside and in! New restaurant on site, nice new additions inside and out, much more modern and updated, staff are wonderful as well. Great family stay, great value, loads of shopping centres near by. I would recommend this hotel.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Matt B for their review. We do have great staff, and have a great location with shopping centres nearby. We've also nearly completed a major renovation to the outside of the property and have started some interior renovations. The only issue is that we do not have a new restaurant on site. We have a complimentary continental breakfast that is served in our breakfast room, that is located in a former on site restaurant. We do not currently have a restaurant operating for lunch or dinner but there is a wide variety of excellent choices in the area.

"Location"

5
13/02/2016

The location of this property is excellent, Close to shopping and dinning. The staff were very friendly and polite. Room was a good size, quiet location as well. Would definitely stay here again. The only dissapointment was that the breakfast did not include scrambled eggs and sausage. However the breakfast that was provided was very good.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Brian C for their review and for highlighting our excellent location and fantastic staff. We are currently testing some new breakfast products and hope to introduce them soon.

"always a nce stay"

3
03/02/2016

I like to stay here for the location, its on my way into town and close to dining and shopping. staff if friendly and efficient and continental breakfast is included. Although for breakfast use to carry 0% yogurt but noticed this time they didn't have. had to skip it, darn :-)

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Kelly W for their review and for highlighting some of our great features. We are popular with a lot of guests as we are located at the northern end of Nanaimo in close proximity to it's best shopping and wide variety of restaurants.

"Happy stay "

4
02/02/2016

Sam and I stayed here over Xmas. It was clean and comfortable . It is easy to get to and close to anything you could need .The only down fall was the checking time but that's small potatoes . We would stay here again for sure. They were very helpful at the front desk

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank RON M for their review and for choosing to stay with us over the holidays. Our check in time after 3PM is consistent with most hotels. As we have an 11AM check out time this gives us the opportunity to properly clean and reset the room for the next guests. On top of resetting the room, this time also allows us to perform any maintenance repairs or scheduled housekeeping issues. This work is always done for the benefit of our guests. That being said we always appreciate requests for early check-ins or late check outs. Although we cannot guarantee all requests we do our best to honour them and there is much greater success if we know about the request in advance. We would like to thank RON M for choosing to stay with us and look forward to welcoming them again in future.

"Nice hotel, friendly staff"

4
29/01/2016

We got off the ferry very late. It was nice to be greeted by the smiling face of the person at the front desk. The room was spacious and clean. Breakfast was nice: waffles, apples, oranges and juice, etc.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Dan K for their review of our hotel and for highlighting our staff service as a positive memory of their stay. We will certainly pass Dan's comments forward to our staff. We look forward to hosting Dan K again next time they are in Nanaimo.

"Our Christmas Eve refuge"

4
25/01/2016

After a long flight from Ontario and then drive, arriving at this hotel was welcome indeed on Christmas Eve. The hotel boasts a lovely foyer and the friendly front desk staff automatically upgraded us to a king suite which was clean, we found it very quiet, comfy bed, cozy linens, lots of hot water and towels. Front desk folks had great suggestions as to where to dine on Christmas Eve (a nearby Italian restaurant called Milanos was totally awesome!!!). The breakfast was included, mostly cold choices with a yummy waffle bar and very friendly and attentive wait staff .... a great way to start Christmas Day. This hotel is so close to the highway as well as great shopping and dining. If my husband and I have the opportunity to be in Nanaimo, we would stay here again.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank LandAirSea for their review of their Christmas stay. We are a popular location in close proximity to many residents of North Nanaimo and we are an ideal place for people to stay over the holidays and when visiting family. We look forward to welcoming them next time they are in town.

"Checking out Nanaimo and area"

3
23/01/2016

We were given a room on the third floor which is great as this is the top floor. Our room faced the north and this is not a good thing. This room had a lot of “road noise” as there is a four lane road that runs alongside the hotel. The air conditioning was quite loud which made for an issue when trying to sleep and opening the patio door was not an option because of the loud road noise from the traffic. The hotel is older and the room reflects the age with the orange carpet. This room had a king bed with two night tables with lamps on each night table. The bed has five pillows to choose from. I was not impressed with the sheers on the window and it does not affect the comfort of the room but for the price one pays, at least have sheers in good shape. The hem was repaired manually and it showed and the side was not repaired at all. There was a small table with a lamp and two chairs. The television sat on a three drawer cabinet. The cabinet contains a safe. There is a foot stool along with two luggage stands. An iron and ironing board are included in the room. There is a kitchenette with a larger sized fridge/stove/sink combo. There are dishes, some cutlery, and other utensils for cooking with. A frying pan and pot (medium sized). This all comes in handy for those of us that do not like to eat out every night and accommodates our diets. The room also has a microwave, toaster, kettle, and a single serve Keurig machine. I like the fact that paper cups are provided for the coffee. There are four coffee servings provided along with the coffee sweeteners and dry creamers. The bathroom has a hair dryer and wall mounted shampoo, conditioner, and body soap dispenser. Three sets of towels are provided. There is a washer and dryer that are located in the same area on the first floor where the gym and hot tub are located. The washer and dryer use eight quarters for each and change can be obtained at the front desk. There was a bottle of Cheer and a box of fabric sheets on the table. The machines do appear to be clean which is appreciated. Parking, when we parked for the evening around 18:00 one night, the parking lot was fairly empty but we left at 00:30 and the lot was packed. There appears to be parking available on the other side of the hotel and that too was fairly full. Elevator, there is an elevator which is very handy and you are able to use the stairs as well. Breakfast, your usual fare of waffles, dry cereal, breads, yogurts, fruits, coffee and tea. The breakfast area is clean. Nearby shopping, with this kitchenette, there is Costco, Wal-Mart, Save On Foods, along with other areas to shop at not to mention the availability of fresh vegetables and fruits throughout the area.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank GrannyAC for their very detailed review of our hotel. We have nearly completed the renovation to the outside of the hotel and are just beginning some improvements to the inside facilities. The fitness centre, laundry area, and public washrooms are now out of order and under renovation. In future we will be updating carpet, wallpaper in the rooms, and renovating the 11 kitchen units in the hotel. We encourage this guest to contact me directly the next time they are coming to Nanaimo as we would love the opportunity to host them again and do a better job. Geoff W.

"A nice surprise is no surprise!"

4
16/01/2016

With the exception of having terrible signage and driving past the place twice in the dark it is your typical adequately appointed hotel...its like coming home in that you know what you are getting! Shower works and its clean. Rooms are okay size...no hesitation in recommending! Our room was a bit loud being orientated so close to the highway...not too bad though!

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Rdrambuie for their review and we would like to apologize that our signs were not as visible as one would hope. We are in the process of consulting with a major sign company over ideas of how we could best improve our signage off of Metral Street. We would like to thank this guest for their great feedback.

"Girls weekend"

4
14/01/2016

As soon as we arrived we were greeted by very friendly staff at the front desk.We asked about restaurants in the area and got some very good recommendations.The room was very clean and comfortable.The continental breaky was ok.Boiled eggs,waffles,cereal,fruit nothing special.Lots of shopping around the area.I'd stay here again.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Linda G for their review and for the great feedback about their stay. We pride ourselves in our friendly front desk team and for our clean, comfortable accommodations. We always appreciate constructive criticism and we have made several improvements lately to the breakfast area including adding a conveyor style toaster. This improvement was made thanks to guests like Linda G who have provided us with constructive criticism. We always appreciate feedback.

"Great hotel"

4
08/01/2016

The front desk staff were very friendly and helpful on both check in and check out. The room was very clean, and the bed was very comfortable. The continental breakfast is good. We would definitely stay at this hotel again in future.

"Comfy beds, Clean Room, Friendly Staff"

4
04/01/2016

Right off the highway in Nanaimo. Rooms are modern, clean, and spacious. Beds are super comfortable. Friendly front desk staff, even gave us a complimentary upgrade since it was my birthday! Only thing I could say they can improve on is the breakfast - almost everything had gluten or dairy in it, so it makes it a bit difficult for people with dietary restrictions to enjoy it. That said, having complimentary breakfast included is a nice touch. Thanks for the great stay!

"Clean-smelling, clean-looking, basic Continental Breakie and Complete Accessories rooms"

4
30/12/2015

What a relief to enter a room that had everything we required or wanted: free wifi, free safety box, microwave, mini-fridge, iron, ironing board, free (one) bottled water, free Keurig coffee, soap, conditioner, body lotion, two luggage racks, desk and desk chair, armchair with ottoman, three brighter-than-the-usual-hotel lamps, etc. Great stay, wish it had been a bit cheaper as it's not as close to downtown as many other hotels (BW has another hotel downtown). If Best Western Northgate Inn reduces their rate we will definitely be back as we visit Vancouver Island frequently.

"Overall good stay!"

5
30/12/2015

Really nice service. Clean rooms. And somewhat updated. We stayed on the top floor and didn't hear much noise but It is on the side of the highway so light sleepers might hear the road noise. The breakfast was decent for a free breakfast. Close to a few restaurants and Starbucks, and a mall and grocery store. I didn't use the jacuzzi or pool, so can't comment on that.

"Dependable"

5
30/12/2015

We have stayed at this hotel many times before and have always found this hotel to be very comfortable and staff friendly. Its a great place to stay being so close to the local malls as well. Looking forward to seeing your new renovations completed.

"Good Location"

4
15/12/2015

Not the best, Best Western I've stayed in... but still very nice, clean, and comfortable. Best part is it is in walking distance to many amenities including dinner and shopping. The rooms seemed a little older (old school thermostat), but hey... I'm just there to sleep and leave.

"Awesome Stay"

5
15/12/2015

Loved our Stay, Staff is excellent, Even though they are renovating there exterior it did not interfere with our stay...They don't work at night....Housing Keeping takes pride in there job, Restaurant for Continental Breakfast is Great, love the selections. Rooms & beds are very comfortable

"comfortable and safe...good value"

4
12/12/2015

This Best Western offered me a safe and comfortable place to stay at a reasonable rate. The staff were helpful and the place was clean, although very dated and in need of some upgrading...eg carpets. Bathroom was too small.

"One night in Nanaimo"

4
09/12/2015

My wife and I were visiting friends in Nanaimo and needed a hotel for one night. We chose the Best Western Northgate as it was reasonably close to our friend's home and we are also Best western Rewards members. Check in was swift and efficient, even though a storm was knocking out the web-access for the hotel. The room was very nice. The breakfast room used re-usable dishes and cutlery which we greatly appreciate , rather than paper plates and plastic cutlery. And the lady tending the breakfast room was a pleasure..

"Clean, convenient room without exercise facilities"

4
01/12/2015

This is a good property for a business stay. The room was clean, comfortable, well laid out, with good lighting and work space. There is a coffemaker, microwave, and small fridge. Breakfast was pretty standard, although they did offer 2 waffle makers, not just one. The "exercise room and spa" left a LOT to be desired. Most of the few machines weren't functioning. The spa was in the same room and uncovered, so the room was quite steamy. Someone had tried to "fix" this by jamming a sliding window open, which created a cold draft. One side of the property faces the parking lot, the other the highway. No restaurant on the premises, only the breakfast buffet, and the Thai restaurant nearby was closed Monday night. It worked well for my purpose (a job interview the morning of checkout). Staff was friendly and helpful. I'd stay again on business, or recommend to budget travelers. I've knocked off one star for "cleanliness" based on the condition of the spa & exercise room; the room and bathroom were quite clean.

"Overpriced Experience"

2
24/11/2015

Hotel is under renovation with scaffolding and construction activitity. No pool and whirlpool jets not working. Breakfast did not include any hot items. Bathroom had silverfish infestation. Room was located adjacent to a busy highway with noise day and night. Paid $150 for 1 night and fell I was overcharged.

"Comfortable and relaxing night"

4
20/11/2015

Booked in to the Best Western Northgate Inn for one night prior to attending hospital for surgery. Staff were very welcoming and concerned. Room was very nice and comfortable. Did not take advantage of the breakfast due to the surgery issue. There were some renovations ongoing but this did not detract from the stay.

"Nice Room, Horrible Free Breakfast"

3
13/11/2015

Stayed here for 2 nights. We stay at BW hotels often so have a good flavour for what to expect. Because we are diamond members, we were automatically given a newly remodeled room on the top floor on the quiet side of the building. Our bed and bedding was super comfortable. It was nice having a mini kitchen, too. However, we were extremely disappointed with the free breakfast. Boiled eggs, apples, dried cereal, toast, muffins, Danish and make your own waffles didn't work for us. We've had superb high protein breakfast varieties, etc. at many other BWs. There's no excuse for offering such lousy breakfast choices here. Likely won't return back here.

"Friendly, Comfortable, Clean"

4
12/11/2015

This was my third stay at the Northgate Inn. I keep going back due to the friendly staff and the accommodations. This time, travelling alone, I had a king room for two nights. The room was very clean, the bed was comfortable, and the hotel had everything I needed. My room was on the main floor, and faced the highway. There was noise from the street, so light sleepers may want to request a room on the other side of the hotel. There are laundry facilities, a pool and jacuzzi. I did not use them, and I took a pass on the continental breakfast. Unfortunately, the on-site restaurant had closed, possibly for renovations. Hopefully, it will reopen soon.

"This Best Western did not live up to what I expected."

3
09/11/2015

We are Best Western Diamond Level. We host people to stay while doing business with us in the Okanagan, and always use the Best Western, West Kelowna, BC. This hotel is fantastic and has a top rated continental breakfast, all our clients rave about it. The Northgate Inn in Nanaimo was a disappointment as far as breakfast, few items, no eggs, dry bread. Hotel bathrooms were too small. The outside was being renovated, but the inside needed it more. Staff very friendly. Great location to restaurants, shopping and ferries.

"clean"

5
08/11/2015

Without a doubt the cleanest hotel room I have ever stayed in. Convenient location, close to highway but relatively quiet. Complimentary breakfast was fine, addition of hot items other than waffles would have made it excellent

"A really great stay, fantastic staff!"

5
30/10/2015

From the moment we arrived unannounced at the front desk, we felt looked after. They went all out to help us check in and feel welcomed. The room was neat, clean and functional. The location was perfect. The breakfast 'room' was awesomely equipped for every taste and desire. We slept peacefully.

"Decent place to stay"

3
29/10/2015

Decent place to stay in the Nanaimo area, avoid highway side (lots of traffic noise) and try get top floor, can be noisy, especially if they have any kind of sports teams staying there (usually on weekends only so not too much concern for weekday business travellers)

"Great Stay"

5
26/10/2015

This was a great stay. We were there for the BC Championships X-Country meet with 4 - 15 year olds. Due to the convenient location they were able to walk to the Woodgrove Mall and theatre etc. No bored teens!

"Very good experience in Best Western Northgate Inn"

4
24/10/2015

Rooms were great, no issues, nice to have the safe for your valuables. Breakfast was great and on time (06:00), fresh as well and well presented. Internet connection was good, really overall I would recommend this hotel. For the price it was a good value as breakfast was included. Quick access to two highways made it very easy to get around as well.

"Good value"

5
17/10/2015

Very friendly staff, fine room with coffee machine, microwave and safe, good bathroom facilities, adequate continental breakfast to get you going, good location close to restaurants and groceries stores, will definitely stay there again.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Zegna for their review and for their feedback regarding their stay. We're glad they enjoyed our location and friendly staff, and we look forward to welcoming them back in future.

"Great value"

5
29/09/2015

As usual, a great room and a reasonable price and great continental breakfast. Roomy and well laid out. I will continue to stay at these hotels. However, would like to get carry over rewards from one year to the next and not just a one time deal

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Kenneth H for their review of our hotel and would like to thank him for being a Best Western Rewards member. The great thing about our rewards system is that Best Western Rewards points never expire. This is different than some other brands which you see your points expire after a certain length of inactivity. From time to time there are special Promotions with Best Western Rewards that run for a certain length of time which do have an expiry. There are reward tiers designed to offer larger rewards for those guests that stay more often and those stays and room nights are tallied on a calendar year and do not carry over. However the points you earn on qualified stays do not expire and carry over. If you have any questions please do not hesitate to contact and of our team. Please note that we are currently undergoing exterior renovations to the property and will be moving inside to re-develop and renovate the fitness area. In order to build a better fitness area and experience we have made the difficult decision to permanently close and remove both the hot tub and sauna. Although we do not have an exact date, that change will be happening in the next few weeks.

"Convenient location and very friendly staff!"

4
28/09/2015

The staff at this hotel were probably the friendliest I've ever experienced. They always said hello in the halls and proactively asked you if you needed a hand with anything. The location is very convenient; it's across the street from Superstore for all your shopping needs. The room had a larger sized fridge which was very convenient for storing my groceries since that is usually what I do when I stay in business. They also offered a continental breakfast with waffles, hard boiled eggs, cereal, coffee and Holyoke etc

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank sharx15 for their review. We're glad to hear that our guest appreciated our great service and enjoyed our location. All of our rooms have compact refrigerators and microwaves. Please note that we are currently undergoing exterior renovations to the property and will be moving inside to re-develop and renovate the fitness area. In order to build a better fitness area and experience we have made the difficult decision to permanently close and remove both the hot tub and sauna. Although we do not have an exact date, that change will be happening in the next few weeks.

"Always a Good Exterience at Best Western"

5
28/09/2015

We have never been disappointed staying at Best Western Northgate Inn, Nanaimo. Management and staff very helpful. You can't beat the location, very central easy access to shopping, restaurants and activities.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Ronald T for their review and for highlighting some of the great location features of our hotel. We aim to make every guests' stay an enjoyable one. Please note that we are currently undergoing some renovations to the exterior of the hotel. We will be moving inside over the next several weeks to build and expand our fitness area. Unfortunately we have made the difficult decision to permanently remove the hot tub and sauna. This renovation will require us to temporarily put the fitness centre out of service. Thank you all for your understanding.

"Stayed at this wonderful place for 11 days"

5
28/09/2015

My daughter and I stayed here for 11 days and loved it. The staff was SO friendly. Our dog got out and ran away, the staff immediately ran out to help us find the dog. We were always greeted with kindness and a pleasant smile. I got sick with a cold and flu and I couldn't sleep one night, so I went to the front desk where they have a free tea and coffee station and I made myself a nice warm tea. The staff opened up the hot tub for me at four in the morning so I could relax and be able to breathe! A 4 am hot tub and sauna in solitude, who could ask for anything better than that. Each room has it's own balcony. There is free breakfast every day, and they EVEN accommodate celiacs with gluten free bagels and waffles! Loved every minute of being there and thank you to all at Best Western. As we transition to our move on Vancouver island, this will always be a part of us and in our memories. Oh, the beds, blankets and pillows are HEAVENLY too.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank F L for their review and welcome them to TripAdvisor. We pride ourselves in going the extra mile for our guests and it's great to hear our team acknowledged for their great service. Please note that the hotel is currently undergoing some renovations to the exterior, and will be conducting some interior renovations which will require us to put the fitness centre out of order. The hot tub and sauna will be permanently closed soon as well.

"Excellent stay!"

5
24/09/2015

I have been here almost two weeks with a kitchenette as I brought my small dog with me. The room is very clean, the hotel very quiet. A great safe place to take the dog out for his business (even in the middle of the night) I have found the friendly front desk staff to be overly helpful in accommodating any need I had. The free use of computers, printer, in the lobby an extra bonus. The complimentary breakfast is always good, lots of choices for food, fabulous service by the lady that attends the breakfast. There's free fruit, muffins, coffee all day in the lobby. The cleaning staff are so helpful. An excellent place to stay. Will highly recommend. Have already told a few locals that if they have to recommend a hotel to anyone, this is the place to go. Also, it's in a great location, close to the highway for easy access to all kinds of restaurants and shopping, some of which are in walking distance too.

GMNorthgate, General Manager at BEST WESTERN Northgate Inn, responded to this review
We would like to thank Penny V for their review of our hotel. With a grocery store across the street and every amenity close at hand we are an ideal location for long term stays. Please note that the hotel is currently undergoing some renovations to the exterior, and will be conducting some interior renovations which will require us to put the fitness centre out of order. The hot tub and sauna will be permanently closed soon as well.