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Best Western Plus Hotel Gen X Inn, Memphis

4.0/5  - basé sur 500 notations.
1177 Madison Avenue, 38104-2202, Memphis, United States - See map

Stay at this great Memphis, Tennessee hotel located next to the Southern College of Optometry and the University of Tennessee Medical School. Whether traveling to Southwestern Tennessee on business or pleasure, the Best Western Plus Gen X Inn offers guests friendly customer service at affordable rates. This boutique-style hotel is ideally located less than one mile from the Southern College of Optometry, the University of Tennessee Medical School and the Methodist University Hospital. Situated in the Medical District, this Memphis hotel offers well-appointed guest rooms complete with cable satellite television with HBO and free Wi-Fi Internet access. Guests will wake up each morning to a complimentary hot breakfast featuring fresh made waffles, sausage, eggs and biscuits before opting to exercise in the fitness center or working in the 24 hour business center. The Best Western Plus Gen X Inn is conveniently located. Just minutes from downtown and midtown guests can wander through the Beale Street Historic District or visit the Memphis Zoo. This Tennessee hotel is also close to the St. Jude's Children's Hospital, The new Bass Pro shop at the Pyramid and the Autozone Park. Guests will also be close to local events such as the Beale Street Music Festival. The Famous BBQ Festival Southern Heritage Classic, and The Liberty Bowl The Best Western Plus Gen X Inn is proud to offer superior customer service and a convenient location in Memphis. Make a reservation today and save!

Best Western Plus

Hotel Gen X Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 500 guest reviews
NOTE ISSUED
Excellent
184
Very Good
192
Average
79
Poor
27
Terrible
18
REFER TO NOTICE
Business Business
72
Couples Couples
205
Family Family
115
Friends getaway Friends getaway
58
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not all BW plus are the same"

3
09/07/2018

We have stayed at numerous Best Western Plus hotels all over the US and Canada. I would only rate this one as fair and to be honest if were in Memphis again I would not stay there. It is a little dated and needs to be upgraded to many other "Plus" hotels that Best Western has in its chain.

"Pleasantly surprised!!! "

5
04/07/2018

Great hotel, who accommodated our 11pm last minute reservation. After being disappointed by another less than subpar establishment we found this hotel. This hotel is very unassuming from the exterior, the inside was immaculate. The sleeping accommodations was comfortable and clean. The icing on the cake was the inclusive full service breakfast. Definitely a hotel we would use again.

"Does the job. Good hotel. "

3
01/07/2018

There is nothing outstanding about this hotel. It does however do everything you need it to. Rooms are good size bed is comfy car park is free breakfast is fine and tasty free tea and coffee. Bus and shuttle services across the road. Staff are friendly and helpful. It might not be in the most attractive part of town but if you're not bothered about that then this a good hotel.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Robbie G. for the great service review of our hotel, here at the Bestwestern Gen X we pride ourselves on building lasting relationships with all of our guest looking forward to your next visit.. See you soon!!

"Don't judge a book by its cover. "

3
31/05/2018

This non assuming building in a not so great area is not a bad choice. The rooms are spotless with very modern and attractive furnishings. The breakfast is on par with most midrange hotels. The staff was helpful and pleasant. At the price we paid I couldn't have stayed closer to the Beale St area but we ubered and use tour bus that picked us up at Hotel so we didn't need my car. My only complaint was the neighborhood offers nothing. You wouldn't want to even walk around the block here. No place anywhere near it to eat. Had food delivered on our first night as I wouldn't leave the hotel

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Lew, we really love getting reviews from guest like you, We are surrounded by more than ten excellent restaurants all within a walk, trolley or short uber ride away, Just Ask!!! we value our guest that understands the importance of communication especially while your traveling, Thanks again for the considerate and thoughtful review. We value and appreciate your continued support of our Brand, Happy Trails.

"NOT Impressed at all!"

2
29/05/2018

It is a place to sleep for the night and that is about it! First the TV didn't work, so the front desk said they would be right up.... 30 minutes later still no TV or front desk people! The rooms are very small, but they were clean and orderly! Breakfast was one of the worst. We came down about 9am and every tray was empty that should have been full of hot breakfast they said was offered. So we thought just have a waffle and be on our way.....Well that was empty also! I did think it was nice for the hotel to have motorcycle parking, but since it was full of cars, and the front desk people said there was nothing they could do, it was somewhat a hoax. The front desk people were very nice and sent me to a great place to eat! Little advice, get a room NOT on the highway side!

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Mr John K., please accept our humbly apology for not exceeding your expectation our goal is to provide a great hotel with great service at a great rate. Looks as if we failed you, please contact me directly upon any future travels to the Memphis area.

"Better than it looks from the outside"

3
28/05/2018

When we arrived at this hotel the outside looked drab and uninviting. However, the room was adequate and the beds were very comfortable. The beds are very high though so if you are short like me I struggled to get on them. The fan in the bathroom was very noisy and there was a constant drip from the tap in the basin which was annoying. All in all a good basic hotel and in a good position to access Memphis. There is a tram that you can catch outside that takes you directly into Memphis city centre, however, it only runs until 8pm.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Suedewdrops, we appreciate you making us your choice.

"Average for a Best Western"

3
20/05/2018

No problems with room and staff, but the hotel is very outdated and could use some new paint and decor. Breakfast items good and check in and checkout easy. Bed was comfortable and location was good for visiting Graceland.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Chief9504 for the response to our service survey, we truly would like to apologize that our property did mot meet your expectations please know that we pride ourselves on providing the best service product and price looks as if we failed you! Please consider another visit in hopes of us being able to WOW with our changes..

"Good experience"

4
14/05/2018

I liked this hotel. It is small, nice and very clean. Staff was very friendly and helpful. Hotel is close to downtown and has its own parking. Uber ride to downtown is just 6 USD. There are some very good restaurants nearby hotel. I would stay in this hotel again.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Lily019, we truly appreciate you taking the time to reply to our service survey, Thank you again for making the Bestwestern Gen X your choice!

"Good value and easy to get to if you are driving in to town"

4
14/05/2018

I choose this hotel as it had easy access off the interstate . The service was friendly / rooms large and what was expected of s best western . Breakfast and WiFi are included and it is s only a short uber in to town

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Kathryn Cruse your still AWESOME!! We truly value you and appreciate your loyalty to the Bestwestern Brand!! Thanks again for making Us your choice while traveling to/through Memphis tn..

"Lied about LeBonheur discount"

1
01/05/2018

Upon checking in, I asked about a discount, because my grand daughter was having surgery at LeBonheur. I was told they had stopped giving discounts 3 weeks prior. After I returned home, I called Best Western Plus, pretending to book a room and asked if a LeBonheur discount was available. Surprise.....it was available. Beware

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you L Wesley Rector for the reply to our service survey, Just to make sure we are all on the same page the Medical discount is only available when you book at the hotel directly and not offered on some black out dates . Please accept our apology for the misunderstanding. We have been community advocates for many years and our way of supporting is still firmly in place. We truly Value you as one of our loyal Bestwestern Guest and would be happy to offer you that discount on your next visit please ask for the General Manager as she will be more than happy to assist. Thank you again for your patronage!.

"Returned on our way vack"

5
28/04/2018

We stayed here in our trip into Memphis for 2 nights and booked it again two weeks later on our return night. Clean very friendly staff !! Nice breakfast and it's very handy to all the must do's in Memphis. Reasonably priced also.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Ken ,H. for your review we truly appreciate your feedback.. Happy Trails...

"Very comfortable room (accessible)"

5
27/04/2018

Small hotel close to downtown, staff very helpful and courteous. Early check in was very nice for my mom to lay down and rest before our show. The room was great, bed very comfortable and plenty of room. Breakfast was great! Would definitely stay again.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Julie for the reply to our service survey, we value all of our guest feedback,, and look forward to seeing you next year same time same place...Bestwestern Gen X Memphis tn

"Old but clean."

2
21/04/2018

Was not worth $150.00. Nice bed, linens and clean. Parking close to front door. Everything else old and used. Ice only on the 1st floor. Check in easy and quick. Breakfast available only to 9:30am. Will not return.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Stacy H. we appreciate you taking the time to reply to our service survey please accept our humble apology for not meeting your expectations. We are sad to read that you felt as if the product and service we offer was not worth the money, If your travels return you to the Memphis tn area please contact me directly it would be our pleasure to offer you a % off discount just to allow us a second chance at WOWing, Thanks again for making us your choice. Looking forward to that call..

"Clean and comfortable"

4
13/04/2018

Good value hotel. Rooms plenty big enough with comfortable beds and good bathroom facilities. Spotlessly clean every day. Excellent breakfast. Complimentary coffee available at all times. Staff really friendly and helpful.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you David T. for the great review we truly value and appreciate you for making us your choice!!

"OK room - shakey location."

2
12/04/2018

Gen X is a supposedly up scaled Best Western. While the room was a little better than your run of the mill B Western the inadequate parking, lack of amenities and a location too rough to walk from coupled with a $200/night price tag make this a poor value in Memphis lodging.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you epicutian46, We humbly would like to apologize for not exceeding your expectations.....

"Nice View"

4
05/04/2018

The view of downtown was awesome. This is a no frills location but the room was clean as was the rest of the hotel. We will stay here again and that says a lot for us. We do not stay places twice if there are any problems.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Kimberly for the very special review we truly value and appreciate you as a first time Visitor of the Bestwestern Gen X. We look forward to seeing you again in the near future!

"2 day holiday "

3
25/03/2018

Ok, so this was the second part of our holiday, 2 days in Memphis to go to Beale Street, Graceland and Sun Studios. Even though the hotel was clean and the staff super friendly, it is not in a district that I would have chosen for myself or my husband. We had to catch taxis to and from each of the places we wanted to see. We were advised not to walk around the area on an evening, which is a shame as we wanted a hotel in an area that we could walk to and from our chosen places of interest. Beale Street, Graceland and Sun Studios were amazing, but please spend money ?? on Memphis and it's people, it's so sad that it's such a poor area.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you traveler for the reply to our service survey, We truly value your opinion, Please know that Memphis is an amazing city with many lost beautiful things to see and enjoy, like every city in the US we have our neighborhood sore spots, but its a great place to visit, live and most of all work... Thanks again for making the Bestwestern Gen X your choice!

"Way better than expected"

4
24/03/2018

Staff is excellent and the hotel is modern. located off of a main street, the hotel is very close to restaurants, grocery stores, and drugstores. A bit too far to walk, but if you have a car, everything is less than 6 min away. Will stay there again the next time I am in Memphis on business.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Tcolebr for making the Bestwestern Gen X your choice while visiting Memphis, We look forward to your return trip maybe for The Memphis in May festivities.

"Easy to highways/Beale Street/Downtown"

3
12/03/2018

We enjoyed our time here and will stay again. Staff was friendly and parking seemed secure. It was a 5 mins drive to Beale and downtown. We took Uber to Beale, $6 each way. Parking was more than that.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Traveler for the great review, we truly appreciate you making the Bestwestern Gen X your choice while traveling through Memphis. Happy Trails!!

"Won't come back"

2
27/02/2018

This should have been a better stay but sadly not. The first impression was great when we first pulled up. The Lobby very stylish but once you get upstairs that all changes. Once you get off the elevator the hallways are kinda dark. The room was ok but for one major problem...mold in the windows. We had our room changed and the same issue. Not to mention the toilet paper holder is pulling from the wall and I found a small amount of trash that was not cleaned. It might not seem like a big deal but I just don't get the paint job it's just messy and takes away from the whole experience for me. The area was not bad but I will not be coming back to this BW. Sadly no consistency with Best Western. Spend more money making the hotel better as a whole and not just the lobby area.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Traveler for the response to our service survey please accept our gracious apology for not exceeding your expectations, As you probably noticed we are currently upgrading the windows and due to the increment weather conditions here in the Memphis area things have been slightly delayed, However, Our constant goal is to WOW each and every guest .and If your travels return you to the Memphis area please personally contact our GM it will be her pleasure to offer you a 10% off discount with advance notice... Thanks again for making Bestwestern Brand your choice..

"It was okay"

3
19/01/2018

The hotel room was clean and the bed was fairly comfortable. Breakfast was okay, the standard you come to expect with the Best Western brand, but nothing that stands out. The staff was okay, but didn't go out of their way to be friendly.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Lynn B. for taking the time to reply to our service survey, Our goal is to provide each and every guest with an exceptional stay, It appears that we missed the mark with you. Please do not allow this visit to determine your future stays at the Bestwestern Brand, Upon your return to the Memphis TN area please contact me directly in hopes of a second chance to WOW you!!! Thanks again for the review and for making Bestwestern Gen x Your choice...

"Great Location, Good Price"

4
15/01/2018

We ordered on-line and got a great price. The room was spacious and bed & pillows were comfortable. We enjoyed a good nights' sleep until the next door guy started coughing. It seemed like the walls were paper-thin, though my husband slept through it all. However, it was quiet to outside the building noises. Our room was on 3rd or 4th floor on the end. The breakfast was nothing special. Eggs were unappetizing. Oatmeal was instant with no nuts or raisins or granola.The women didn't order Almond Milk; or let the other staff know when she did; so there was none for 2 days. By then we were leaving. One night we couldn't open our door, the staff was very helpful in printing us a new key; but finally after the 3rd one; came with us and that one worked. All in ALL, we liked the hotel and friendly staff.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Kare2beme: we graciously appreciate your reply to our service survey please accept our apology for the noisy neighbor, Our#1 priority is You! therefore we will investigate options that may help with noisy neighbors in the future. Please know that at the Bestwestern Gen X Memphis your VALUED!!! hope to see you again..

"Trio to Memphis"

3
30/12/2017

Front desk service could have been much better. They also keep the front door locked and getting out was inconvenient. You need a better sign out front, maybe something on the awning. Shower curtain was hung incorrectly and couldn't completely cover the tub when the shower was on,

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you MA BELLE PE: for the appreciated response to our service survey, Please accept our apology for not providing you with the exceptional service we are known for, I am unhappy to read that one of our security features that we recently implemented was found to be an inconvenience for you, Please know that our guest home away from home experience is extremely important, therefore we are constantly implementing changes to improve your level of comfort and safety.. We truly Value and look forward to your next visit in hopes of us WOWing you!! Thanks for the support..

"Don't stay"

1
29/12/2017

I felt like it was a unsafe area to stay, bathroom was gross,had bugs, unpainted and was gross. I get what I paid for. The breakfast was not that great, eggs were undesirable, not the cleanest area. Not very good experience and wouldn't recommend.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Valued guest for your opinion of the level of service and quality of the product we represent, We are very unhappy to read that your experience was less than desirable we truly would like to apologize for any issues, problems or concerns you experienced while visiting our amazing hotel, In the future we would humbly wish your concerns would be brought to Managements attention before departure in hopes offering a amicable resolution. Thanks again for making Bestwestern Gen X Memphis your choice...

"great value in mid town"

5
25/12/2017

This is the closest hotel to Minglewood Hall and it is close to the mid town medical area. Staff is friendly and hotel is clean with fenced in parking. If you are looking for a comfortable room in a safe location in Memphis, this is an excellent option.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you!!!! valued guest we truly hold claim to the term Southern Hospitality, Our constant goal is to Wow all of our amazing guest with a memorable stay Read's as if we nailed it with you!! Thank you again , for making us your choice when visiting Memphis Tn Happy Holiday's

"I slept great!"

5
22/12/2017

The staff was friendly and helpful. The property is beautifully maintained. The decor is a little more modern than other properties I have been in recently. Everything was excellent. I would definitely stay again.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you P.D for the super great review, We absolutely appreciate getting all of our guest reviews However your's we can print off and hang up!!! The caption I SLEPT Great ! means everything to us.... Our Year is ending with a bang because of you!!!! Thanks again.... Happy New Year...

"Good location, service room"

4
10/12/2017

The hotel was reasonably priced and maybe 7-10 minutes from downtown by car. Everything was clean and seemed to have been renovated. Very quiet. Would definitely recommend. ReD the previous reviews and they were on target.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you valued guest we really appreciate your taking the time to reply to our survey.. Happy Holidays!!

"Excellent value"

5
10/12/2017

Solo 67 yr old woman felt safe and slept very comfortably. Has a dorm like hallway appearance but was clean and bright. Easy ride to Beale Street. The heater blew cold air but a call to the front desk fixed the issue in seconds. Fantastic staff.

" Very Clean, super quiet!"

5
07/12/2017

This is like a little boutique hotel. 32 rooms total. Downtown and a mile or two from everything. Beale Street, Bass Pro Pyramid and lots of great little shops. Super friendly staff and so helpful. We spent two nights. Very nice handicapped room with an unusual setup for the bathroom. The toilet and tub are separate from the sink. Which can be a plus. Very clean and the quietest hotel I have ever stayed in. Gonna miss the fun staff. This was a big time five star rating!!

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you valued guest we humbly appreciate the fantastic acknowledgements you wrote I will be sure to pass on the praises to the staff. Thanks again for making us your first choice when traveling to/through Memphis look forward to seeing you again. Happy Holidays!!!

"Near Methodist Hospital"

4
06/12/2017

An older, but clean, safe place to stay near Methodist University Hospital. Outstanding Staff who answered every question and fixed every room issue. Had a special Hospital rate. New the area made suggestions on parking, where to eat. All positive.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Steven S for the absolutely amazing review, The staff and I from the Bestwestern Gen x Memphis primary goal is to create a memorable experience!! Thank you for confirming that we did, with you.. Happy Holidays and thanks again for making us your choice when in Memphis..

"Good location, good price"

4
04/12/2017

We were in Memphis for the Memphis marathon. We drove in from Wichita, KS and knew we didn't want to stay too close to downtown because I would be driving around the course to see my husband at various points along the course. This hotel was a perfect location. It was close where I could drop my husband off at the start but far enough away that we weren't limited to road closures with the start and finish of the race.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Valued guest, for the really great reply to our service survey, We were happy to read that our location and amenities were a perfect fit for what you both required. Its guest like you that empower us to continue to strive to be the best at providing exceptional service... Happy Holiday's

"Quiet and convenient."

4
27/11/2017

This Best Western is located between the Beale St/Downtown area, and Overton Square on a section of Madison Avenue that wasn't all that busy, but yet just a short drive from all the action and sights. I was able to get a Lyft within a few minutes with it being nestled in a central location. The property was clean, and looked to be recently updated. Parking was free, and I felt comfortable leaving my vehicle in the smaller, well-lit, fenced in lot. The most noticeable aspect of this hotel is that it seemed to be exceptionally quiet, even for a Saturday evening stay. Breakfast was acceptable, but nothing extraordinary. I would definitely consider staying here when I visit Memphis again.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Shawster, for the considerate review we here at the Bestwestern Gen X Memphis Tn truly value you and the continued patronage of the BW brand. Looking forward to your next trip to/through Memphis... Happy Trails !!!

"Memphis Overnight"

5
20/11/2017

We were doing a quick overnight in Memphis and planned to do a bit of the downtown area while in town. I was very lucky to find this and get a night here by using my rewards program. I was a bit apprehensive by a few reviews but this was a great stay. The staff was very efficient and welcoming. Yes, the floors have only a few rooms on them and the place feels small till you step in your own room. The room was large, the beds were the best of our whole trip!! I felt safe by the card only access, the fence around the property and the fact that there seemed to be plenty of people staying there. What a wonderful opportunity to stay so close to downtown, thank you BW!!

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you kind guest for taking the time to reply to our service survey, your comments and suggestions allow us an opportunity to see things from the guest perspective. We truly value and care about all of our guest. Thanks again for the awesome review!!

"Nice little place."

4
15/11/2017

The hotel was very nice. Small hotel, but centrally located. The hotel seemed very secure, had to use key card to access most times, the whole property was fenced. All the rooms were inside and there are 2 good elevators. The room was quite large and roomy which was nice. I was disappointed to find a fridge but no microwave. Overall I would stay here again.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you loyal traveler, we appreciate the time you take to respond to our service review as usual we truly value you as one of our Loyal guest of the Bestwestern Gen X inn. Happy Trails.!!

"Memphis Visit"

4
31/10/2017

Went to join friends from high school to celebrate a milestone year. Enjoyed my stay at Best Western Gen X very much. Felt safe in room and on premises..Rooms were updated with comfortable beds and free wifi. Breakfast was available each day with a selection of hot and cold items. Staff was friendly and accommodating. Would book again. .

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Riles16, for the amazing... review we really appreciate your kind words of encouragement and will be sure to forward your praises to our amazing team members, thank you again for your patronage... See you in 2018!!!

"Three day visit from NY state"

3
30/10/2017

The location of the hotel was great. Nice views of the city. However, the hotel was understaffed and breakfast was less than mediocre and one day there was no coffee at all. I reported that the light next to my bed was out and was told that there was a man was coming to fix it but unknown as to when. He never came. Plastic cups were not replaced. Also when we arrived, it was pouring rain and cold and both outside doors were locked. Finally the receptionist came and said she locked it because she was alone and had to go to the bathroom. She seemed to be the one doing it all! We are diamond reward members and were very disappointed.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you traveler for the reply to our service survey.. We value you as one of our favorite!!! Thanks again..

"Good location, Great Staff!"

4
22/10/2017

Good location just off freeway and 5 minutes from downtown Beale St., numerous great restaurants, and historic venues. Great friendly staff, clean and quiet room, standard Best Western hot breakfast items. Good value for price paid.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Traveler for the reply to our service survey, Our guest are truly Valued!!! Thanks again for the continued support.

"Professional and friendly"

5
22/10/2017

We really had a very nice stay. The staff was very helpful and recommended eating at the BBQ shop which was great. Also helped us with printing tickets for a tour. They gave us directions and maps to find our way.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Zahale, for the really pleasant review, Our constant goal is to strive to provide exceptional service each and every time. We truly appreciate your continued support to the Bestwestern Brand and look forward to any future travels to Memphis in hopes of seeing you again at the Bestwestern Gen X inn Memphis Tn. Happy Trails.

"Nice staff but dirty and water damaged room"

3
20/10/2017

Really friendly, helpful staff, but management needs to pay attention to maintenance and housekeeping. The roof apparently has or has had leaks, and my top floor room's ceiling was a mess. I can only imagine what issues this has caused for air quality in those rooms. As for cleanliness, I dropped something on the floor and had to get down low to retrieve it and what I saw under the bath vanity was appalling. A thick layer of dust and hair and items of trash. Clearly, the room had not had a good, deep cleaning in at least half a year or longer. The carpet had many spots of soiling which indicated long overdue for a carpet cleaning. Well run hotels should have more regular deep cleaning and maintenance.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Valued guest for taking the time to reply to our service survey, Please accept our apology for not providing the Exceptional service we pride our selves on giving, There is no explanation for the dust bunnies underneath the vanity, The management has addressed the appropriate department head, and steps has been taken to rectify all cleanliness issues, We truly appreciate your continued support and look forward to WOWing you on your next visit to Memphis Tn .

"Another great Best Western "

5
19/10/2017

My husband and I have become Best Western regulars because they do not disappoint when it comes to a clean room, friendly staff and a basic standard breakfast. The reviews are correct when it says the breakfast seating area is small. We had no problem but noticed it did fill up as we were eating.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Nancy L. for your continued support of the Bestwestern brand, Our repeated goal is to provide exceptional service, Happy to read we nailed it again with you!!! We truly value your patronage. Thanks again!!!

"Impressed"

5
16/10/2017

This was a really small hotel, about 8 rooms per floor. But the rooms were really nice and front desk attentive. Room #308-the phone is broken, as is the little reading light on the bed. Parking close and convenient. Would stay here again.

"an odd room"

3
13/10/2017

The rooms were large and spacious, but it could use more attention to details. The bathroom had the toilet and shower in a separate room from the sink. This could be good, but there was no towel rack by the sink, so you had to open the door where the toilet was to dry your hands. The toilet seat wouldn't stay up. The phones didn't work so to contact the front desk, you had to go there physically. There was no hair dryer in the room and they had to find one and bring it to us in the morning. It is near the hospital and there were a couple helicopters leaving that were quite loud, but there were only two and that's life. Then there was a very loud humming noise that I was trying to identify. It finally stopped when the air conditioner kicked off, so we needed to turn the AC off so we could sleep - why can't hotels have windows that open? The front desk was helpful. The breakfast was good - Diane who took care of the breakfast was full of southern charm and hospitality!

"A comfortable room with easy access to downown Memphis"

4
08/10/2017

We stayed three nights in this comfortable, mid-price hotel, visiting Elvis' Graceland, the Lorraine Motel and other Memphis sites. Our only negative was the too-small breakfast area, carved off one end of a limited lobby. You may have to take your food back to your room. But the price, location and comfortable stay still earned this hotel four stars.

"Work trip one night "

5
06/10/2017

It was a nice clean hotel with very friendly service. They helped with finding a place to eat for dinner. The lady that did breakfast was a very cheerful lady made you morning start off on a good foot with a smile.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Hello Michael M. we truly appreciate you taking the time to share your experience at the Bestwestern Gen X, Thank you for your patronage and we look forward to your next exciting visit to Memphis and our hotel!! Happy Trails.

"Great place to stay"

4
05/10/2017

My husband and I have stayed at this hotel both times we have visited Memphis. We love the location because it is close enough to Beale Street and other Memphis sites while offering free and secure parking. Both our trips have been on our Harleys so we park then and either walk or taxi to Beale Street. Linda at the front desk is the most helpful hotel employee we have ever experienced.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you frequent guest for your continued support, We appreciate your patronage and loyalty to our hotel and Brand, Our constant goal is to provide all of our guest with exceptional service and looks as if Ms Linda has scored again!! Thank you for the acknowledgement and your patronage!!!

"Convenient to SCO But Below Average."

2
03/10/2017

Handy if visiting SCO but minimal everything. Breakfast is the pitts, shower dirty,small small bathroom with sink on the other side of the guest room. Strange set-up. Concrete walls. When we arrived to our room the door was open. Strange.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you traveler for taking the time to communicate to us about your experience while staying at our hotel, I am sad to read that your experience was less than exceptional, please know that our goal is to provide a great product for a great rate. Thanks again for the patronage.

"Wouldn't stay"

1
03/10/2017

Stayed here for a few days; some outlets weren't working, some lights weren't functioning, toilet backed up, ac batteries dead and once replaced AC wouldn't work. Waited over 3 hours for someone to unclog toilet and once no one showed up requested rooms to be changed; emailed manager and never heard from her. I've stayed at many Best Western but this one was not a good one. The breakfast attendant (I believe Diane) was amazing and breakfast was awesome!!

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Dear Traveler, thank you for making the choice to stay with us, we truly appreciate the patronage. We look forward to your future visits.

"Importance of AC"

3
01/10/2017

If the AC in your room does not work properly, you could have little to no sleep. Your next day could be problematic! The AC in my room could not keep up and I sweated out the night and must have slept no more than two hours. I asked the front desk folks to give me some sort of a discount on the bill. So far, I have not received any word back. Customer Service is what hotels do. I will not stay at this particular hotel again.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thanks Noels295, I am apologetic to hear about the AC in that particular room had operational issues, i am sure you informed the front desk staff immediately for a resolution. It is our constant goal to work hard at providing exceptional service for each and every guest thank you for taking the time to reply to our service survey, we truly appreciate your patronage and hope you make the choice to stay with us again in the near future. Thanks again!!

"Different Best Western"

4
26/09/2017

This is a different type of Best Western. It is more like a hotel rather than a motel. Even though it is different our stay was very good. It is close to the interstate and yet also close to the city. There are a number of attractions within a few miles of the facility. The room was well appointed and quiet. The beds were very comfortable. The breakfast selection was good and there was plenty to eat. The lady that was in charge of the breakfast was very friendly and provided excellent service including picking up our plates and cups. She made the stay a real joy. It is a little hard to find because the sign is small and partially hidden behind some bushes but we would stay again if we are ever in the area.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you guest, we truly appreciate you taking the time to reply to our service survey Our goal is to constantly provide each and every guest with exceptional service as well as an exceptional product. Thanks again for making Bestwestern your choice.

"Nice hotel, Great, safe location"

5
23/09/2017

We were very pleased with our stay at this Best Western! The price was good, pleasant rooms and the staff was great! When we checked in, Linda was especially helpful! (Her tip to go to the Bar-B-Q Shop a mile down the road was spot on! Absolutely the BEST dry rub ribs!!) The breakfast staff was friendly and had a good variety of offerings. We loved that we could get the nearby trolley for $1 to take us into town! For our return at night we took a cab one night and Uber another, both were about $7.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you guest for the great review, Our goal is to provide exceptional service that will keep you coming back for more, Looks like we achieved our goal with you!! Thank you again for the patronage.

"Excellent Value"

5
22/09/2017

This small hotel is very simple with no pool but has the usual Best Western continental breakfast. Coffee is alway on in the lobby. Outer doors have to be opened with your key or by front desk so it's very secure. We didn't find the area bad at all though. The rooms are quite a good size. We had an awesome king size bed that was sooo comfortable, and the pillows were plentiful and soft. The hotels is very clean and updated. It's just a short 5 min drive to Beale street and the Mississippi River. We did not see any restaurants close by other than a Starbucks 4 blocks away. The value for what you get here is excellent. Would definitely stay here again.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Berns family, we really appreciate you taking the time to share with us your experience while visiting our hotel, We truly value each and every one of our precious guest and look forward to your repeat visit. Thank for keeping the staff and myself employed. You Rock!!

"Perfect stay !!!!"

5
21/09/2017

Very reasonable prof for Memphis. Free parking large room very comfortable bed and nice bathroom. Bus stop across the road to go into town and felt very safe. Found the staff really helpful and approachable and the staff member at Breakfast was lovely. Rooms very quiet as I am a very light sleeper. You can walk into town however would take about 40 minutes however bus is very cheap. Would highly recommend this hotel.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you guest for the amazing review.

"A good choice for Memphis"

5
19/09/2017

My wife and I and another couple were touring the South and used TripAdvisor to find this hotel for our time in Memphis. The price was right, the staff very friendly and helpful, the room comfortable, and the location was very convenient. I'd stay there again for any future visit to Memphis.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you valued guest for the AWESOME!!! review we truly appreciate your continued support and patronage. We look forward to your next visit, we will keep the waffles hot until then.

"Great experience"

4
26/08/2017

The hotel was well taken care of. The staff was great. The breakfast was only ok, but the price was good. The location was good as well. I would definitely use this hotel again if I traveled to Memphis.

"NICE SMALL HOTEL"

4
26/08/2017

This is a small hotel near the historic downtown area of Memphis. The hotel has approximately 36 rooms. The rooms are well maintained and well appointed. Two elevators serve the five floors. The breakfast area/Lobby are also small. The breakfast area seats 16 people. The food selection is small and not well stocked. Sausage sat in grease and the "eggs" were mostly water.

"Excellent Choice"

4
25/08/2017

Good from Desk Clerk greeting through departure. Very good recommendations from Linda at the desk for dinner and Beal St. entertainment. Room, beds, etc were very good. Close to eating and entertainment both. Easy to find off I - 40 as well.

"Clean and safe parking only few minutes from Beale St"

4
22/08/2017

Good size room, breakfast ok but the standard sugary breakfast. We took Uber into Beale st and was about $6 each way. Easy 10 minute drive to Graceland and Memphis Airport. Decent base and while it wasn't cheap it was considerably better value than the downtown options. Would stay here again if in Memphis

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Mr Jason M. for the very pleasant review, We value your comments and make it a constant goal of the Bestwestern Gen X to continue to provide the best service in the area, We truly appreciate our guest making the choice to stay with us, we understand that you have many hotels to choose from but, you always make the Bestwestern your hotel brand of choice, for this we are humbly grateful thank you repeatedly!!

"A great discovery"

5
21/08/2017

I chose this hotel for it's location near the city centre, tourist spots and music venues (all an easy c. 20 min walk for a quick walker - it is advised as per locals to get a taxi back at night though), the reasonable price, wifi, decent looking rooms and inclusive self service breakfast. On reflection all of these were great, which served as a welcome "get back to the comfortable hotel" feeling at the end of busy days as a holiday maker. Staff were really helpful and it was a really pleasant stay.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Dear Mr Peter from Gloucester: we are so very humbled by the kind words you used to express your enjoyment of the Bestwestern Gen X Memphis TN, We truly value your comments and will continue to work hard at aiming to be the best service providers in this area, If your travels return you to the Memphis area, please look us up!! Thanks again for your continued support.

"Carpark not safe."

1
19/08/2017

Stayed here 17, 18 & 19th August 2017. Rental car got smashed drivers window during the night. USB stick and cable stolen (not on display). Clearly thieves looking for rental car sat nav (which we didn't have). CCTV doesn't cover whole of car park. Evidently car drive in via single entrance/exit broke into our rental then drove out. Guy on desk was clearly not doing his job. This carpark needs access control. Have to say AVOID until this is resolved. Otherwise stay was OK. Break in ruined our tight schedule of tours etc. Best Western sort it out.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Dear traveler thank you for taking the time to respond to our survey, please accept our humble apology for any issues you experienced during your stay at the Bestwestern Gen X, Memphis TN , Our guest comfort, safety, and service levels are our number one priority if in the near future your travels return you to the Memphis area please look us up. Thanks again.

"Great hotel"

5
12/08/2017

We chose this hotel because it was close to Beale Street and the interstate for our next destination. The hotel is cute and small. The staff was great and we loved the person working in the breakfast area. The lot is small and in a secure area. We would come back here again.

Belinda S, Front Office Manager at Best Western Plus Gen X Inn, responded to this review
Thank you guest for the great review we appreciate you taking the time to educate us on the pro's and con's of The Bestwestern Gen X Memphis TN. We look forward to seeing you on your future travels to Memphis.

"Clean and safe place to stay"

5
10/08/2017

Clean place in a safe location. Lobby and rooms were nicely decorated. The room was clean and comfortable. Breakfast was good. NO pool! Close to Beale st, freeway and kroger market just a couple of short blocks away.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Guest for the wonderful review of our service at the Bestwetsern Gen X , we truly value your thoughts and appreciate your dedication to the Brand. Thanks again.

"Excellent staff and proximity to attractions"

5
09/08/2017

Excellent customer service, going above and beyond to meet patron needs. Great room, good breakfast and the location provided easy access to major thoroughfares. Restaurants nearby, shopping is an easy trip and Memphis Zoo, Graceland and Beale Street area are all nearby. Highly recommended.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
AWESOME, Mr Steve: we are truly excited to read that you enjoyed every aspect of your trip to Memphis, We are especially jubilant about the level of service you received while staying with us at the Bestwestern Gen X Inn. Our priority will always be the Guest. Thanks again for making the choice to stay with us.

"The cancellation policy made me stay, but it was a nice hotel."

4
07/08/2017

The hotel is nice, clean, and the staff is courteous. Breakfast was good, and overall it was a great place to say. I was locked in due to a seven day cancellation policy that I failed to read when I made my reservation, so rather than loose my points, I decided to stay.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Dear Amazing traveler: We are extremely excited that you made that choice to stay with us. We appreciate the awesome review you supplied us with and most importantly we kept you as a HAPPY Bestwestern Loyal guest!! Thank you for helping to keep us all employed, Your truly valued.

"Super nice"

5
04/08/2017

This was a really nice hotel. We stayed only one night. The staff was super friendly and very helpful. The hotel is small but the rooms are clean and really nice. Would definitely stay here again. The breakfast was good. The night clerk printed us out a map of the downtown attractions. Very helpful.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you traveler, we appreciate the stunning review of our hotel, staff and amenities Our constant goal is to provide all of guest with the best service in the city I guess we succeed Thanks again.

"Must Stay"

4
29/07/2017

Super friendly staff and desk staff. While hotel is in the middle of medical area, it is only a mile or two from Beale Street. Tram is across the street and adjacent to interstate. Breakfast is the standard precooked scrambled eggs, cereals, yogurt, etc.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thanks Alberto, for the amazing review we truly value you as our guest and appreciate you making the choice to stay with us. Our constant goal is to provide an exceptional experience for each and every guest and looks as if we met that goal with you. Thanks again and happy trails.

"Tennessee Trip"

5
27/07/2017

Entire staff was friendly and helpful. We arrived in Tennessee earlier than expected and figured we would have to wait around for the 3 1/2 hours but the staff was able to move things around and get us a room right away. They also suggested sights and eating establishments.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you loyal Bestwestern guest for the amazing review Our goal has always been too exceed our guest expectations and we achieved that with you! Please know that we truly appreciate you taking the time to critique us on our service level and product. Thanks again.

"just right for our needs"

5
25/07/2017

We were in Memphis for a meeting in mid-town. The room was clean, cool and ready on time. parking is free and secure. Breakfast is good with waffles and all the other dishes. Quest computer with printer was also nice. Great value.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank favored traveler for the Awesome review we value you as our guest and appreciate the continued support of our Brand, Our constant goal is to WOW our guest at every stay. Thanks again for the review!

"Family trip"

1
24/07/2017

We were on a family trip to Texas we were staying at this hotel one night on the way down and two nights on the way back to spend some time in Memphis. Once we got to Dallas Tx we decided we only wanted to one night and called to cancel one nights stay. Three days before we were to arrive at this hotel again we decided to cancel our second nights stay and was told we could cancel but we would still be charged for our stay. It left us no choice but to stop for the night.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you traveler for the review, Please accept our apology for the cancellation mis-hap on sold out weeks we require a seven day advanced notice which is communicated at the time you confirm your reservation, However as our loyal Bestwestern guest if any future travels bring you to the Memphis area please contact me directly I will be happy to supply you with a discounted rate for your troubles. Thanks again for your patronage.

"Highly recommend BW Plus Gen X Inn, Memphis"

4
24/07/2017

All staff members at this facility were very kind, caring and helpful and went above and beyond to make our hotel stay very comfortable. Very good experience. We would recommend this location. It is very centrally located to downtown Memphis, Graceland the airport and Mid town Memphis.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you for being one of our Favored guest, we truly appreciate the patronage of our hotel and the Bestwestern Brand Our constant goal is to exceed each and every guest experience and it seems as if we nailed it with you, we value you as our guest and look forward to seeing you in the near future.

"As advertised "

4
21/07/2017

We were traveling through the south to visit family in Mississippi and Memphis made a great evening stay. Check in was easy . All staff that we met were helpful and pleasant, especially the hostess at breakfast. Complimentary breakfast had many selections. Room was clean and contemporary. Like the book reading lights above the bed. Close but not too close to Beale street . Quiet neighborhood. Would stay here again .

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you valued guest for the Awesome review we appreciate you taking the time to reply to our survey and look forward to your future travels to the Memphis area. Happy Trails.

"School visit"

4
19/07/2017

The hotel entrance small but very pleasant and clean. The king size bed was very comfortable and the room is very spacious. The breakfast was excellent and the lady working the breakfast was awesome. She treated every guest with so much affection. She cared. 5 stars to breakfast lady on 7/15/17.

"Dark tiny bathroom with broken shower curtain rod"

3
14/07/2017

I would not stay here again. 1. Safety of area 2. Check-in staff did not get out of her chair until she had to walk to the printer for forms I had to sign; not friendly at all 3. Sink and vanity counter are not in "bath" room. Weird. 4. Bathroom is tiny. Door clears toilet by about 1/2 inch. 5. Bathroom is so poorly lit it seemed like a very dim night-light, and the "Kermit-the-frog" paint color makes room seem smaller and darker. 6. Shower curtain rod was nearly pulled from wall on both sides, so curtain would only stay in middle section. Water pooled on wall, toilet and floor at front of tub. I put a piece of duct tape on the front to hold it in place for my son and left it there so maybe the staff would notice something was wrong! 7. Window curtains fly up and out when ventilation unit runs - all the time. They are so short, it is hard to find enough things to push against them to try to keep them against the window. 8. Bright notes: breakfast is great and the breakfast staff is great and the room was reasonably clean.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you traveler for the reply to our service standard survey, we truly value your thoughts and am working tirelessly to make the necessary changes. Thanks again for your continued support.

"Excellent base of operations for Memphis"

5
13/07/2017

This clean and modern hotel is conveniently located for visitors wishing to experience the rich musical nightlife of Memphis without having to put up with staying downtown. As one would expect from a Best Western property the staff was friendly and helpful, the facilities were clean and the furnishings were up to date. This hotel will definitely get a return visit the next time we can make it to Memphis.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Marshall family we truly value you as do every guest and appreciate the feedback please continue to spread the word on Diamond in the Rough. Happy Trails!

"Great location in Memphis"

5
11/07/2017

Located just off the I-240, 10 minutes from downtown Memphis and this smaller, quiet hotel was the best option for us - easy in, easy out, 2 elevators, never crowded, parking close to front door, good breakfast that was always tended closely and cleanly by wait person. Coffee container went empty for me, an immediate replacement was literally right there. Very pleasant experience for us 2 older adults. Restaurants nearby, and, a Starbucks before leaving the city.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Hello favorite guest, thank you for the great review we value you as we do each and every one of our super friendly guest. Thank you all for the patronage.

"3 nights in Memphis "

4
11/07/2017

Room was large with plenty of storage and a very large bed, air conditioning was really good,the room was cleaned with someone in everyday,shower was good and hot with a change of towels every day. Linda on the desk was absolutely brilliant arranging transport for us etc nothing to much bother. Breakfast could be better. I would recommend this place only 4 because of the breakfast

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thanks you happy guest for that awesome review, I am sure our staff appreciates the acknowledgement, Our constant goal is to provide the best service and product in the area. Looking forward to your next visit, thanks again

"Weekend get away"

5
08/07/2017

Nice clean quiet hotel we had little trouble finding it but very nice stay no loud noises even with being by the elevator. Friendly staff shower head good height for my tall husband. Was worried about train noises but never heard them during the night

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you traveler, We truly appreciate the time you have given to reply to our review, we look forward to your future travels to memphis, thanks for the support.

"Great Stay Friendly Staff"

5
07/07/2017

Our stay was great, for the length of time were in Memphis. The hotel was clean, staff was AWESOME and very helpful.. I would stay here again. This hotel is not very big, however it was family friendly.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you traveler for the great review your continued support is truly appreciated

"Best Western Gen X Memphis, TN"

5
30/06/2017

The Best Western Gen X in Memphis is conveniently located right off of I-240 and near several good restaurants. The hotel staff recommended we try the BBS Shop about a mile away. It turned out to be very good. The front desk attendant was cheerful and helpful, and our check-in process was simple and efficient. Parking was convenient to the front door of the hotel. Miss Diane was the breakfast attendant...and she made our breakfast a wonderful experience.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you for the review in case we forgot to mention upon check in you are out favorite traveler see you soon! and thanks again the the great acknowledgement.

"Gen X low level service"

3
29/06/2017

room was prepaid...they charged me $6 at check in.. did not have a shuttle from the air port. The service at breakfast was excellent. the gym has only cardio equipmen and no TV, well at least the TV wasn't working. rooms are nice and clean with good views of the city.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you valued guest for the complimentary review glad your tv began working and in case we didn't mention how much we appreciate your patronage We do !! look forward to next year. Safe Traveles. . .

"Wish I could give a higher rating"

3
28/06/2017

The staff was all exceptionally friendly and helpful. I was really impressed with their customer service attitude. Rooms were clean. Breakfast was not good. I don't know why, but the scrambled eggs were sitting in water both days. Sausage had kinda of a weird gray look to it almost like it had been boiled. Everything just had a watered down look or taste to it, including the orange juice. Agree that walls are thin. Lots of inside and outside noise but I play water sounds on my phone all night which drowns out most noises. Not the bowling ball that dropped in the next room at midnight however ;). Just a note of caution about the toilet seat lid...it is not sturdy. I'm a small woman and the lid buckled and collapsed when I sat on it! I liked that the hotel was more centrally located. Nice to avoid downtown which is congested, loud and parking is a challenge. From the Gen X, you can get to all areas of the city with relative ease. If the breakfast had been top notch I would give this a higher review. It's a decent place to stay, less expensive and centrally located with great staff who are really trying to make your stay pleasant.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Hello Traveler thanks for the review of your experience at the Bestwestern Gen x, we use each review as a guideline on what changes to implement, we take great pride on providing exceptional service in every area so please trust that your comments on the structure of how we present our breakfast has been taken under advisement. Hope to see you again in hopes of us WOWing you on the next visit. Thanks again!!

"Thin walls!"

3
26/06/2017

I stayed here on the way to New Orleans and on the way back. The rooms were already reserved and taken care of by our company or I would have picked a different place the second time. The power was out in Memphis the first night. The place was booked. We didn't get much sleep because the hotel guest were so loud. We could hear EVERY word the guest were saying in the rooms next to ours. And they talked a lot. People were in and out of rooms at all hours. They couldn't move us and there were no other rooms available. This was awful. I was dreading the stay the second time. But it actually was nice. Clean rooms with plenty of space. I loved the young man at the front desk- he was great. Breakfast was decent. The walls don't block a lot of noise. You can hear hallway traffic and the elevator. Stay at a quieter place if the power is out in Memphis.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Hello unhappy guest our goal has always been to offer exceptional service and somehow we dropped the ball on you please accept our humble apology and please in the future communicate to us on how to meet and exceed your service goals we are ever evolving Thanks for the review and thanks for the support , you help to keep us all in business.

"Great hotel at a great price"

5
25/06/2017

The room was clean. The bed was pretty comfy. The internet worked well. The hotel staff were exceptional. It was a good location that was close to downtown and Rhodes College. The breakfast was good. The woman who helped with the breakfast was awesome!

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thanks traveler for taking the time to tell us about your stay at the Bestwestern Gen X Memphis TN. Our goal is to exceed your expectations and your review reads as if we accomplished that with you. We value your support!! Thanks again.

"Great room"

4
24/06/2017

Overall, worked out very well! Wasn't sure about safety of area, but was fine. Room was very comfortable! Small parking lot, but not an issue. Friendly staff. Plenty of places to eat a short drive away.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thanks for the review we truly appreciate your patronage thanks for helping to keep us all in business. We look forward to your future visits.

"Excellent Value and Location"

5
21/06/2017

The hotel was very nice, clean and well-staffed, but its main selling point is its location and cost. It is only a 5 minute drive to Sun Studio and 10 to Beale Street. Given its price compared to downtown hotels, it's an excellent value.

"Too High Priced on what you get"

3
20/06/2017

The Hotel was located in the outskirts of town in crummy area. It was way too over priced because of the lousy location and minimal amenities($140/nite incl taxes...and that was with 10% discount). I stayed at 7 Best Westerns' on my 16 day trip and this one was the highest priced and wasn't even a "Plus" Hotel. Breakfast was the worst out of all the 7 we stayed at. It was clean though. I could have stayed at a Motel 6 for less than one third the price.

"Just what we needed!"

5
18/06/2017

We had a lovely 3 night stay here! The hotel is clean and the staff are friendly. There are no major frills, but it has everything you really need in a hotel, if you are in town to go explore Memphis. (Plus, it includes a delicious breakfast!) It is about a $6 Uber ride to all the downtown fun, and there was never a shortage of drivers for pick ups. Or, if you want to ride the trolley for just $1, there is a stop just a short walk from the hotel. Unfortunately, it stops running at 6pm, but we always caught an Uber back in the later evening hours. The room itself was fresh and well cared for, with a chair w/ottoman, desk,small fridge and special lamps attached for bedside reading. My only complaint was that there wasn't a towel bar for the hand towel by the sink..... but c'mon! That really isn't a complaint now, is it? We would definitely visit again!

"Traveling through Memphis"

5
16/06/2017

Great location to downtown sites, breakfast buffet service was amazing. Diana made us feel extremely welcome. Beds were high and comfy, but pillows were a little small. Nice sized fridge since we were traveling for several days.

"Memphis Vacation"

3
06/06/2017

While, in general, a nice property it is certainly misclassified as a Best Western Plus! It lacks the aspects we have come to expect in that classification. Our room was large, comfortable, and very acceptable. However, the lobby/breakfast area was quite small and cramped with limited seating. In addition, the breakfast offering didn't measure up to the standards we have come to expect from a Plus property. The exterior landscaping of the hotel is quite nice...better than we expected in that area of town. The advantage to staying here was the quick drive to "downtown" Memphis...only a few minutes plus it wasn't as expensive as staying right off Beale St.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you Mr Joseph for the very nice review, We are working toward implementing improvements to our already great semi hot breakfast, please send in a request on some of your suggestions and we will possible consider adding them. We value all of our guest especially those of you who frequent us at the Bestwestern Gen X Memphis TN . Thanks again for the review.

"Nothing to complain about"

4
27/05/2017

Good location, felt safe. Close to downtown Memphis and Overton Square. The staff was friendly. The breakfast could be a little better. No pool but has a small workout room. Very close to the interstate.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Hello Guest thank you for taking time to communicate to us about your experience at the Bestwestern Gen X Memphis tn, your comments allow us an opportunity to add to the exceptional service and product we represent, Please look us up on all future travels to the Memphis area to see the changes guest like you have encouraged us to make. We value our guest. Thanks again.

"Should not be BW"Plus""

3
27/05/2017

This hotel did not compare in any way to any other Best Western Plus hotel we have stayed at. I don't understand how it achieved and holds that rating. The location was not convenient to find and I did not feel particularly safe in that area of town at night. The bed was comfortable with nice individual lighting. The breakfast selection was meager. The processed egg omelets and the sausage patties were both sitting in 1/2" water in the warming trays. Linda who checked us in was EXCELLENT with good recommendations for dinner. It would not be my choice to stay here again.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Hello Traveler, We would like to thank you for taking the time to complete our survey on our service level, Our goal is to always provide an exceptional product with exceptional service, sadly it looks as if we dropped the ball with you, Please accept our humble apology and know that we take each and every review as a opportunity to grow. We look forward to reading your next review on our improvements.

"all good."

5
27/05/2017

Wonderful place to stay.... all staff were the best...especially loved the lady that checked us in and the lady that set up breakfast... truly dedicated staff. They were helpful in finding us a place to eat dinner

Belinda S, Guest Relations Manager at Best Western Plus Gen X Inn, responded to this review
Thank you traveler for the amazing review The goal of Each staff member here at the Bestwestern Gen X Memphis TN is to be dedicated to providing exceptional servoice each and every time. See you next year!!!

"Clean room friendly staff"

3
18/05/2017

The location was good for us because we drove, parking was good, close to Beale st, we drove there, parked, then walked. The hotel was clean. The bed was very uncomfortable. Way to soft, we stayed for 2 nites and I had a backache from the soft bed. Also we were on the 5th floor, maybe that was the reason we had no water pressure in the shower. The breakfast was ok. My husband loved the waffles. Not so sure I would stay again. Water pressure and comfy bed are important to me. Medium priced, $300.70 for 2 nites. Hope this helps

"Best Western Gen X"

4
18/05/2017

hotel is in hospital zone of Memphis. Very clean and sound proof hotel. beds are comfortable. We had an issue with our shower - where there was no water pressure. not sure if due to excessive rain and flooding in Memphis during our stay or if broken. Staff was wonderful, though at checkout and during breakfast that morning. Very good stay for the price and if water pressure issue is fixed would definitely recommend hotel.

"Sweet hotel near downtown"

5
17/05/2017

Don't be fooled by the hotel size & the location. The room was excellent & super clean. Stayed on the top floor , so the water flow wasn't that great but it was ok. Hotel is very close to downtown & rate was excellent. You can get the shuttle to downtown across the street.

"Great Location-Midtown"

3
11/05/2017

The location is perfect, Midtown...everything easily accessible. The average review is due to the beds...they were so high my husband had to literally pull me up on the bed each night! I am not short...just the beds are that high. Could use a step-stool.

"Pleasantly Surprised"

4
28/04/2017

From the outside, the hotel doesnt look very inviting, but once inside you will be surprised. From the friendly reception staff (Linda) to the size and cleanliness of the rooms, and the breakfast served up by Diana, this is a very good hotel. With lots of on site parking available aswell, it is very handy. Even if you do not drive the Trolley bus to take you downtown is across the road, and buses to take you all over the city stop a few blocks from the hotel. The downside is that it is quite remote, so you DO have to travel to get anywhere, and that includes going for dinner, though there are several good restaurants and bars nearby

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Hello favorite BW traveler, thank you very much for the extremely encouraging review we pride our selves on providing exceptional service and it looks as if we nailed it with you Our main purpose working in this service industry is to create memorable moments for all of our guest. We hope that you continue to support our hotel in hopes of keeping us all employed. YOUR APPRECIATED!

"Pleasantly surprised! "

4
26/04/2017

We did not expect this hotel to be as nice as it was for a budget price check in went seamlessly, valet parking was very convenient, front desk staff even called our room once we arrived upstairs to make sure everything was OK. We enjoyed complimentary hors d'oeuvres in the bar lounge and very tasty cocktails the location was the best it could be within a couple of blocks from the river and a couple blocks from Beale Street so lots of entertainment right at our fingertips. The front desk staff was also very helpful with recommendations for dinner. Just there for one night but would definitely be amenable to booking this hotel again.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Hello Traveler, thank you for the great and supportive review we truly appreciate all your kind words and patronage, we look forward to seeing you again in the near future.

"Nice clean hotel, on bus route to downtown"

4
26/04/2017

We stayed at this hotel as part of a package , we were not disappointed, the highlight was without doubt, Ms Dianna who served breakfast with a huge smile each morning and useful regard s tourist hints and tips The hotel itself was outside of the downtown area but on a reliable bus route. $1 fare for a single trip, a bonus for us Brits. The concierge was also very helpful with the booking of cabs and transfers to the Amtrak station. Rooms comfortable and a nice free breakfast make up the experience A word of caution however, on check in you will be asked for credit card details and a deposit of $100 , when we checked out as we had not incurred any charges, we did not receive a bill. On arrival home, my credit card showed the deposit being taken , I am now trying to get it back .

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Hello Gatekeeper thank you for the review we apppreciate you taking the time to in f orm us on your stay. Thank you fir the support.

"Great Place!"

5
20/04/2017

We wanted something close to downtown Memphis & this place fit us perfectly! Its a small hotel but was very nice! The rooms were clean,had a great breakfast every morning ready for us when we went downstairs. The Breakfast Hostess Diana is "DA BOMB" shes very friendly & always there to help with anything or just chat while your there! I would recommend this hotel if you want to stay close to downtown!

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you smart traveler for the insightful review we truly appreciate all of our awesome guest and we look forward to seeing you again in the near future.

"Good Morning at the GEN X"

5
18/04/2017

It was a delight to be greeted with a smile every morning from Miss Dianna. She helpful and talkative which made the morning very enjoyable. If anything a trip and stay at the Gen X is a must to meet Miss Dianna.

Belinda S, Director of Sales at Best Western Plus Gen X Inn, responded to this review
Thank you insightful guest we truly embrace the joy Ms Dianna add to our mornings, We additionallly love reading about the exceptional stay our guest brag on having at Gen X Memphis, we look forward to your next visit and your patronage is appreciated. Thanks again.

"Wonderful"

5
14/04/2017

Very clean place, nice staff, comfortable beds. Not so pricey. Right near everything. Doesn't have a pool so wouldn't recommend it in warmer weather. They have DirecTV. Private parking. Nice lobby area.

Belinda S, Director of Sales at BEST WESTERN PLUS Gen X Inn, responded to this review
Thank you traveler we truly appreciate your review of our hotel, Our goal is to provide an memorable great experience each and every time. Thanks again for staying with us at the Bestwestern Gen X Memphis Tn

"Suprisinly a Great Hotel"

4
11/04/2017

Updated hotel with comfortable rooms and beds. Staff is very helpful as the hotel did not look like much on arrival. The property has been upgraded except for the elevator. Breakfast was fine and the young lady that took care of the breakfast service was great.

Belinda S, Director of Sales at BEST WESTERN PLUS Gen X Inn, responded to this review
HI Traveler, We are happy to read that you are pleasantly surprised at how great our hotel and customer service were while you visited with us. Please continue to spread the word on how much you enjoyed your visit at the Bestwestern Gen X Memphis tn. Remember your continued support is very important to our success and we appreciate you. Thanks again for the super review!

"Diana, the breakfast server was the best part of the stay!"

3
27/03/2017

We are members of the Best Western reward program, so we try to stay at them when we can. This one was lower on our list of "best" ones to stay at. Cons: beds okay, a little high and difficult to get into. showers mediocre trouble with TV in one of our two rooms, was fixed in the morning asked for a wake up call the first morning, didn't get it heating system was screwy-set for heat, but got cold quite often. One of the evening staff members tried to fix it, but it never got better so we just turned it off phone in one of our rooms not very good tv in exercise room didn't work Pros: cheap prices The best pro: the breakfasts were pretty good: 2 kings of eggs, sausages, cold cereals, waffles, pastries/toast, fruit and yogurt. I have to eat gluten free, so I bought myself some cereal. The very best pro: The breakfast staff member, Diana, was amazing! She was always on top of getting things for us. She got me gluten free protein bars the second day and almond milk. She was always interacting with us and the other guests making us feel right at home. She was the best! I wish there were more like her at other Best Western's. I would have given another star just for Diana.

Belinda S, Director of Sales at BEST WESTERN PLUS Gen X Inn, responded to this review
Thank you traveler for the very pleasant review we take pride in providing the best, service, product and pricing in Memphis. We truly value all of our guest and appreciate you all taking the time to help us grow. Thanks again for making the choice to stay at the Bestwestern Gen X Memphis TN.

"Clean, basic, overpriced"

3
15/03/2017

The room was clean and the staff was attentive. However, our tv did not work. When we reported that our TV didn't work to the front desk, staff was attentive and came to our room immediately. It took staff about an hour to fix the TV. Our final impression is that this Best Western is basic and slightly overpriced.

"Great location for sightseers"

4
13/03/2017

Good parking. Centrally located for seeing the sights ex: Beale St, Graceland, the Pyramid (Bass Pro Shop) and easy access on and off interstate if traveling by car. Would definitely stay here again when in Memphis.

"An okay first night in USA!!"

4
12/03/2017

Yes this is probably just an average hotel in not the best location -but it was more than adequate for us. It was comfortable and the staff were really pleasant - especially Diane the breakfast lady who was truly a sweetie! We walked into town - took around 50 minutes - possibly best to do that only in daylight - get a taxi back in evening. Believe me - pleasant staff make all the difference!! Yes and do ask for George if you need a taxi - they have his number in reception - an extremely pleasant and helpful/reliable chap!

"Comfortable rooms, convenient location"

5
27/11/2016

Exterior is nondescript but inside is very nicely appointed. Very comfortable beds, fridge in room very handy. On the "trolley" line and next to I240. Rooms very quiet, no road noise. Staff very helpful. If there's a large group, go to breakfast early.

"Guest "

5
24/11/2016

We had a layover that night and went to best western for the night. It was great and the staff was really awesome. You got a discount at the restaurants around there Just show your room key. They had a amazing breakfast that morning.

"Not the best location"

3
24/11/2016

We stayed just three nights. Staff were helpful bed was comfy. Breakfast whilst complimentary was chaotic would suggest you collect and take back to your room as seating was limited. Location not great as you have to rely on taxis to go anywhere. 10$ at least and not always reliable. Trolley bus will run you to Main Street for a dollar but only runs until 6pm. For evening meal we went to Overton Square. 40 minute brisk walk but would strongly suggest you use the taxi.

"Just fine"

5
19/11/2016

Spent 3 nights in Memphis and this hotel was just fine. Not too far from Graceland or downtown. Right of the main road but back far enough not to be too noisy. Hotel itself was quiet to stay in as you didn't here other people through the walls or down the hall like some hotels with "paper thin" walls. Breakfast was very good with somewhere on duty to keep everything fresh and topped up.

"a great choice"

4
09/11/2016

Such amazing, friendly people. Beautiful breakfast every morning with hilarious and welcoming staff. Comfortable and clean rooms, and parking. Very good price for the location. So quiet despite being close to great places to eat.

"Yes, I'd stay there again for sure"

5
05/11/2016

It can be a bit of an exercise to find reasonably priced accommodation in a good location with great service and clean, comfortable rooms. This place ticks all these boxes. We found it after visiting Graceland and it is very conveniently located with plenty of secure parking. It's an easy drive to the Peabody or Beale Street for a night out and it's right at the 240 Expressway. Surely not the cheapest in town but the rooms are really nicely done, everything has been refurbished and the service is great, too. The Breakfast area is super small but that's just a minor inconvenience. There's a good selection to pick from and you'll find that there's always a helping hand around to restock and help out. Given that it's a Best Western Plus, I'll rate it as excellent within that category as it really is a cut above the rest I've seen so far. Everything just works.

"really nice motel"

5
02/11/2016

This is a good location for the local attractions, staff very friendly & helpful. Price is definitely competitive for the area. Rooms clean, quiet, well-maintained. Breakfast was good, with plenty of variety. Motel isn't large, but it's in a safe area as well as being convenient. Would stay here again, no question.

"Friendly, clean and comfortable"

5
01/11/2016

Great hotel in a good location. (Only around 32 rooms, so it has a boutique hotel feel.) Not a great area to walk around in, but convenient to everywhere, and free parking. Very nice front desk help and a very nice daily breakfast in the lobby. Every employee I met was very accommodating and friendly. I would definitely recommend this hotel to anyone travelling to the Memphis area, and look forward to staying there again soon.

"Small but comfortable "

4
21/10/2016

We spent two nights at this Best Western Plus hotel while we visited Elvis at Graceland, Sun Studio and Beale Street. This is a small hotel located just off the freeway close to downtown. Our checkin was pleasant with he receptionist friendly and helpful. Room was clean and well stocked. It appears this hotel was recently remodeled. Located in an older part of Memphis, moving around the streets was safe and easy. The hotel parking was secured with fencing all around. The included breakfast was adequate. The breakfast area was small but easy to work around. Servers were welcoming and made every effort to help.

"VERY COMFORTABLE AND SAFE ALONE."

5
16/10/2016

The Gen X best western in Memphis is the safest place to stay. Whether with family or alone it is a class above the rest. The staff go out of their way to make you comfortable. The breakfast is included and is plentiful! The beds are so comfortable. I stay there whenever I visit my daughter in Memphis to do the ALS-Lou Gehrigs' walk.

"Don't let the Name Gen X dissuade you"

5
10/10/2016

We're definitely not of the Gen X population....more like the Senior Citizen segment of society. And, from the looks of the breakfast clientele the next morning, so were many of the guests this past Saturday evening! Room included a very comfortable king-sized bed, nice TV, free wi-fi, and free breakfast buffet the next morning. Sink was outside the bathroom which we hadn't seen for awhile but which makes getting ready in the morning easy for 2 people. Staff is very friendly and we'll stay there again! We particularly like that there is no smoking in the building, but noticed they've provided a nice outdoor area away from the front door for people who enjoy a cigarette.

"3 nights in Memphis"

4
10/10/2016

Beside Graceland and Beale st. the other fun to do was to sleep at the BW. Gen X it made our trip more enjoyable. Bed were comfortable, the room was the perfect size for our size and very clean, was quiet and felt very secure. Most of all the staff were very pleasant. If was to go back to Memphis I would certainly return.

"Friendly Staff"

4
29/09/2016

This is a smaller hotel with a warm and friendly staff. They made us feel very welcome! The room was a reasonable size, clean, comfortable. The location is not right in the downtown, but we easily walked to Sun Studio and even to Beale Street in the evening. There is adequate parking and the breakfast is served with a smile.

"My Best Stay At Best Western"

5
29/09/2016

I would very much recommend this hotel to my family and friends. I is a great place to stay it was right where I needed it to be. It was no where from the events that I attended. Every time im in the area I stay at the Best Western. Nice, clean, and the most friendly staff.

"Recommend"

5
25/09/2016

Our room was quite spacious, the bed very comfortable, large bathroom, good location, staff friendly and helpful, everything and everywhere clean. About the only thing we didn't like were the breakfast eggs, very easily avoided. Would definitely stay there again

"Late Night Savior"

5
20/09/2016

I came to this hotel at nearly midnight after leaving another hotel due to issues with my room. Upon arrival I was greeted very nicely and checked into my room very swiftly. My room was very clean and the bed was like sleeping on a cloud. It was so comfortable in fact that I overslept the next morning. The breakfast in the morning was pretty good and the muffins were fresh. This may be where I decide to stay every time I come to Memphis.

"Nice stay"

5
15/09/2016

A clean and comfortable place. The staff was very accommodating and polite. The motel is a close and convenient car ride to downtown. There was plenty to do and see in Memphis and the staff was totally helpful in recommending local points of interest - highly recommend this place!

"I'll be back!"

5
12/09/2016

The Gen X Inn is my ONLY hotel of choice in Memphis! The staff is unparalleled, and the amenities are spot-on. They have updated the rooms since I last stayed here. The upgrades make this place all the better. They have a fenced, well-lit parking lot. Elise and Linda are AWESOME! You can't go wrong here.

"Clean & Comfortable Hotel"

3
07/09/2016

Stayed at this hotel for first leg of our US trip in Memphis. Very clean, comfortable beds and friendly & helpful staff. Well located for access to downtown taxi travel circa. $10. Breakfast basic and same every day, but does the trick to set you up for day. All round nice hotel.

"One of the finer Best Westerns"

5
25/08/2016

We booked 3 nights here as some reviews said it was close to the downtown area Well, it is a hike to downtown and we found out after first night that you can find parking in Memphis later in day without having to feed the meters. This is a really nice hotel, front staff and household help were so helpful and went out of their way to help you, if needed. Our room was on 5th floor, nice and big, clean as a whistle, with an inglorious view of the Interstate, but so convenient to all roads . Parking is free behind steel gate and fence. Breakfast lady tried to keep you happy and even showed me how to use the waffle iron, which I did and was sorry for making this huge waffle tire which I couldn't finish. The dining area is small and if it is busy in the mornings, you might have to wait, although you can get a cuppa coffee and sit in the area. The staff of the BW should be commended, they know how to keep patrons happy and service by all was excellent... Absolutely would stay here again.

"Nice Hotel and Staff"

5
24/08/2016

Upon checking into the hotel the staff was nice and helpful. Our room was clean and roomy. Breakfast was good and staff at breakfast was kind and helpful too. The beds were awesome and comfortable. The driveway to the parking lot was a bit narrow but not a problem unless someone pulled in at the door and blocked the entrance to the parking lot. I would recommend this hotel to future visitors.

"Good place to stay"

4
21/08/2016

Not being familiar with midtown Memphis I trusted Tripadvisor and made a 5 day reservation at the BW GenX for orientation at University of TN HSC. I was not disappointed!!! The hotel was super clean, the continental breakfast was very good with fruit, boiled eggs, waffles, etc... and the staff was excellent!!!. The hotel parking is surrounded by a tall fence and I felt safe leaving my vehicle during the day and night. There is no swimming pool if you are looking for this but then it didn't matter to me. The only reason that it didn't get an "excellent" rating is that their were only 3 exercise machines and the treadmill was out of service all week in addition I was needing to print something and the printer was out of service all week as well. I did experience one night of new neighbors who had extremely loud small children who were yelling, crying and running down the hall. I called the front desk and this was immediately taken care of and thankfully those people checked out the next morning. There is not laundry available on site if you are needing this but the helpful attendant instructed me that there was one very close down the street. These issues are not going to deter me from staying there again when I have to return in December. If you are needing somewhere to lay your head while in Memphis then this is the place!!!

"Fine for an overnight stay"

3
11/08/2016

Chose to stay here during a long trip based on the reviews. It was exactly what I expected from a Best Western. It looks like the hotel has been updated recently. We got there much earlier than expected and we had no problem with an early check-in. Location is great as it was less than 10 minutes from all the popular Memphis tourist sites.

"Fave! "

5
07/08/2016

Have used this hotel MANY times, specially during events and have never had issues. They can get transportation quickly if needed and the rooms are always very clean and the staff is super nice. This is my favorite hotel to use when going downtown because it is close enough to enjoy, but just far enough to not have to hear everything afterwards.

"BEST WESTERN AND CHICKEN"

5
01/08/2016

We arrived later than expected but found staff very helpful. We were able to store bikes inside, get dinner ideas and directions to location. Although this plant is somewhat dated the staff more than made up for any short comings Breakfast was very good and attendant was there to help as needed. checkout was also a breeze. We will be back again

"Best Western Gen X - Good Choice"

4
26/07/2016

Hotel located just a few blocks from downtown medical district. The neighborhood is not the prettiest I have been in, but seemed calm enough. The facility is very clean, the rooms are a good size, and everything worked - pleasantly surprising. Beds are comfortable. The only thing I would ding is the unevenness of the desk staff - some were delightful and welcoming, others gave me the impression I should have booked somewhere else. Oh, well. There are no close food places, so plan accordingly. Overall, though, very pleased with my two night stay, and will definitely remember if travel returns me here.

"Interesting"

3
20/07/2016

When we checked in the lady was very short with me and seemed irritated by my presence. The elevator looked really old but the room itself was pretty nice. The location is quite good and parking was safe and plentiful.

"Close to Memphis Zoo"

4
19/07/2016

I choose this hotel because it was close to the Memphis Zoo. (Our destination for a panda viewing.) The front desk staff were very helpful with directions to the zoo and to restaurants. The rooms were clean and nicely decorated. Beds were very comfortable but sat high up off of the floor. On the other hand, the commode in the bathroom was very low to the floor. (I was aware of this after having seen reviews on Trip Advisor but chose to stay here anyway because of location.) Breakfast was very good. Bottom line, if I were ever to come back to Memphis to visit the zoo,I would choose to stay here again.

"Surprisingly High Quality in Downtown Memphis"

5
17/07/2016

This hotel is located in the heart of downtown Memphis, but is very well situated, and the parking area is protected with iron fencing. The inside of the hotel is well appointed, and the quality of the rooms is high. Our room had a refrigerator, the bed very comfortable, and we wanted for nothing.

"Great location, great service, clean rooms, great breakfast!"

5
12/07/2016

This a great hotel for several reasons. Location is great for a medical visit ( our reason for travel to Memphis), close to the tourist areas, safe, clean, comfortable, and friendly staff. Parking is free and directly located in front of the hotel in a secure lot. The breakfast is very good, more like a buffet including a self service waffle maker.. perfect every time!

"Nice room, but very hot!!"

3
29/06/2016

It was 98 degrees in Memphis and they were under a heat advisory the day we checked in -about 6:00 p.m. When we got to out room it was so hot we could hardly stand it!! We had a reservation and I would think that it could have been somewhat cool upon our arrival as it had been at the other 3 hotels we visited this week. We had to put ice water on a wash cloth to be able to stay in the room! Because it was so hot, It took about 3 hours for it to cool off! We had a pretty miserable night! My husband wanted to change rooms, but I knew we would be in the same situation!

"Great Stay"

4
29/06/2016

Clean, friendly, very good price for the money. Location not very pleasing, right off main thoroughfare. Decent all included breakfast. Helpful staff. Rooms are updated. This is not 'your mamma's old Best Western.

"Wow!! hotel in Memphis"

5
27/06/2016

This is a small but very lovely hotel in the Medical District of Memphis. We checked in late at night and the night desk clerk was very helpful and attentive to getting us checked in. our beds were so comfortable that I would have purchased the mattress and shipped it home if I could! The decor of the rooms were beautiful and very mid-century modern, which we love. That said, we were disappointed that the bathroom door and molding; the frame around the bathroom mirror; and the ceiling light fixture did not match the modern decor of the rest of the room. There was only one person handling the front desk and breakfast room responsibilities in the morning, which left things short handed and some breakfast items were not readily available. Finally, only one elevator was operating in the morning, which made if difficult to remove the luggage from our room and check out in a timely fashion. There was a rock band staying at the hotel, and they dominated the use of the elevator removing all of their luggage and band equipment in the morning. These were minor inconveniences which did not detract from our enjoyment of this lovely hotel. We would definitely stay here again and recommend it to others.

"Very Nice"

5
18/06/2016

Nice quite area, close to everything. Mud River Park, Beale Street & Graceland. Comfy bed & good internet. Breakfast is muffins & waffles. Hotel is secure. Located right off freeway, easy to find. Would stay here again.

"Memphis Summer Vacation"

4
17/06/2016

Stayed here three nights while on a Memphis vacation. MUCH smaller hotel than we expected, but good accommodations. The lot is fenced in and we always felt safe and the the parking lot signage was a good reminder that we are in Memphis. When you check in, there is a double set of doors that do not open automatically. Be prepared to walk through both to get to the front desk. There is a teller window between each door, but we never saw a desk clerk there. Also, be aware that the front desk clerk is also responsible for the breakfast room, so if you call the front desk in the morning, your call will not be quickly answered. All employees were nice and, given the great location and ease to everything (Memphis Zoo, Beale Street, hwy access to Bass Pro and Graceland), we will stay here again.

"Passing Through Memphis"

4
06/06/2016

The hotel was nice, room was clean decorated nicely. Memphis doesn't seem very safe but this hotel had nice tall fencing around the entire parking lot and the only way in and out was past the front doors where you would be seen. Breakfast was pretty good the standard waffles,eggs,biscuits gravy,cereal,pastries.

"Great Stay"

5
06/06/2016

For being a small facility this place was a great place to stay. It appeared as if they recently remodeled...very clean. The parking lot is fenced in and well lit. The location was very convenient as well.

"I was disrespected by linda"

2
05/06/2016

I checked in and used a $50 travel card to pay for part of my stay but authorized a credit card for the full amount just in case. I noticed it was taking a bit for her to enter it in and another guest walked in so I said "you can check her in and redeem my travel card after that" and went up to the room. She called later and had us come down to the desk. She told me "number one don't you ever tell me how to do my job. Once you walked away I had to exit out of the travel card screen to help the next lady and your travel card only had 38 dollars on it. One time we had someone give us a travel card with nothing on it and they were an employee." By this time my blood is boiling I have never been disrespected like that before. I was in front of my friends and I was on vacation so I didn't let it get me all bent out of shape. I told her "I don't care if I am a best western employee, I am still your guest and you don't ever talk to me like that." She asked me how long I had been with bw and I said 3 years (as a salaried front desk manager and director of sales at an award winning property ranked #4 in the us and Canada at one point and a 7 time mk guertin award winning property). She said "well I've been here for 15 years and I'm menopausal and maybe I shouldn't have said anything." I was very cordial throughout the whole exchange but I will never recommend this property if they let their employees talk to their guests that way. If the general manager at our property heard me talking that way to a guest I would have been putting my job at stake.

"vacation"

5
29/05/2016

This was a stop over while traveling to the gulf coast. the hotel was just fine for a stop over. Front desk was very friendly and helpful as we did do some sightseeing while in Memphis. Breakfast was very good and the rooms were clean and beds were comfortable.

"The Best"

5
23/05/2016

Huge rooms! Daughter said that they reminded her of a dorm room with all the extras. Desk clerks were extremely helpful and gave directions to eating and things to do. Breakfast items were good and a nice area to eat small but sufficient for # of guests.

"Better than budget lodgings close to downtown"

4
21/05/2016

My focus in Memphis was the cathedrals, both located away from downtown and the dividing interstate. This hotel was close enough for a leisure walk to both, and still close enough (as well as on the Madison trolley line) to be downtown in 45 minutes. Staff were excellent, friendly and knowledgeable. Rooms were clean, big enough, with a mini frig, vanity area outside the toilet/tub/shower room. The reading chair and stool were extremely comfortable. Bed mattress had a pillow-top like feature, making it a little soft, but it was a very high sleeping platform. Breakfast was standard, but good.

"Great location with reasonable price"

4
17/05/2016

Not down on Beale street but close to downtown and all museums and sights. Clean, pleasant. The staff was more than pleasant. Helpful to recommend local restaurants and genuinely good customer service. Absolutely recommend. Breakfast. Ok

"Perfectly Fine"

3
16/05/2016

When we arrived, there was no one at the desk and the front door was locked, so we were more than a little concerned. Eventually, the clerk did return, and check in was fine. The area is fine, the rooms are fine, the breakfast is fine. The entrance is a little strange, sort of liquor-store-with-bulletproof-glass-esque, but otherwise fine.

"Nice"

4
15/05/2016

Nice good quality hotel, booked room online while on the road to Memphis from Alabama. Easy check in and check out, only a few minutes from Beale street. Pleasant Friendly staff, clean rooms, comfortable bed. Free breakfast, No pool. Would stay here again.

"hotel review"

3
12/05/2016

Breakfast was poor. Some lights did not work in our room. Staff was pleasant and welcoming. Bathroom in guest room was very small. Beds were tall and hard for elderly to get in to.T.V. in fitness room did not work.

"Best Westerns have improved"

4
08/05/2016

My wife and I just ended a 2 week trip out to colorado and new mexico. We stayed the majority of nights in the Best Westerns across the country. As of 4 years ago, which was our last trip out west, they have improved their quality 1000%. We will stay at Best Westerns from now on if one is available, They are a very nice no extra frills hotel. The beds were always to our liking and we always felt safe in the hotels.

"Good location; accommodations great & affordable price"

5
02/05/2016

Best Western Plus Gen X Inn was easy to find. Our room and bathroom were clean and comfortable. Breakfast included a variety of foods: waffles, yogurt, cereals, eggs, juice and good coffee. It was a quiet location; easy to find the venues we wanted to visit.

"Friendly, professional, lovely"

5
01/05/2016

We made reservations here for opening weekend of Memphis in May. When we checked in, the lady that helped us was very nice and knowledgeable, the lady that worked the late afternoon shift was friendly and helped us get a cab so we could take off to the weekend festivities. The rooms were very nice, clean and modern-looking. We were accommodated for a late check out, which was very nice to be able to sleep in late and leave later also. We managed to get a bite of breakfast; omelets were fluffy, sausage links were nice and yummy. Keep up the great work guys!

"Comfy, Quiet & Very Clean!"

5
30/04/2016

Second time staying at the Gen X and have to say it's one of my favorite hotels! Such polite and friendly staff who are at the top of their game with travelers' satisfaction!! Rooms are VERY clean and love that the sink is outside of the bathroom! Silly little thing to mention, but it makes getting ready with 2 people so much more convenient! King size bed was way more comfortable than my bed at home! Hotel must be well constructed, b/c I thing they were close to full when we stayed, but it was very quiet, and didn't hear loud noises from neighbors in the middle of the night, so that is always a plus!! Need to mention that their breakfast is also way tasty for any hotel breakfast that I have had (usually crappy continental, this has biscuits and sausage and eggs :D) All in all, especially factoring in the cost, my recommendation would be if you're coming to Memphis, I wouldn't stay anywhere else!!

"Great place to stay"

4
27/04/2016

We stayed here for one night on our way to Missouri. The bed was very comfortable, room was clean. The breakfast is typical of a Best Western. Eggs and sausage aren't great but are okay. Plenty of other things to eat...fruit, yogurt, biscuits and gravy, waffles, pastries, juice, etc. Overall very good. A taxi ride to Beale St is around $10 each way for two people. Central BBQ in Memphis is a great place to eat which was apparent by the constant crowd. I would definitely recommend this hotel.

"Comfortable and Convenient"

4
18/04/2016

This is an older building that has been updated with clean, comfortable rooms. It is conveniently located just off I-55, near downtown. I thought that perhaps it would be a bit noisy, being close to the highway, but it was very quiet. The staff is friendly and helpful, and Shaquille was the desk attendant on duty when we checked in and gave us some wonderful options for nearby restaurants for dinner. There was a good selection of items the next morning at the breakfast buffet. My only complaint would be that the lobby area where the breakfast dining is located is rather small, and seating is limited.

"Clean, quiet, comfortable."

5
12/04/2016

Great looking modern room, with fridge and coffee maker. Comfortable bed, nice bedding. The only disappointment was that they advertise that the they are "right on the trolley line". Which is true, but the trolley has not been functional for well over a year according to employees.. This was a big reason we chosethis hotel.

"Milestone Celebration"

5
07/04/2016

This trip to Nashville & Memphis celebrated a milestone birthday for my husband. Our hotel room was clean & comfortable, also quiet which is important for a light sleeper such as myself. We enjoyed the hot breakfast each morning.

"A no-frills hotel just outside of downtown"

4
06/04/2016

Staying in Memphis for an event downtown can be a challenge - do you pay for a nice hotel, only to pay more for parking each day? Or, find a nice hotel just a few miles from the heart of Memphis, and talk a long walk or call for a ride? I chose the latter. This hotel, first of all, is not the Marriott, Hilton, or Peabody. It is a Best Western, and it is not a 4 or 5-star hotel. That said, the hotel was great - the parking lot is secure, so one way in and out, the building itself requires a keycard to get in after hours, it is located east of downtown right across I-240, and if you are up for it, it is a manageable, 1.9-mile walk to Beale Street, or just hail a ride-sharing service. The rooms were adequately furnished, DirecTV, flat-screen, armoire, pillow-top mattress, and plenty of space. The breakfast is just your standard hotel faire, so if you are looking for a decent breakfast, find you a good local place. Otherwise, I will be staying here again on return trips.

"Best Western PLUS Gen X Inn, Memphis TN"

5
03/04/2016

We stayed here for business for 2 nights--the staff was very pleasant, the room was very nice with a comfortable bed. The complimentary breakfast offered several choices and was very good. The hotel is located near downtown in a great location and easy to find nearby attractions. We would stay here again when we come to Memphis!

"Great little gem."

5
02/04/2016

Clean, tidy and comfortable. Staff were very friendly. Breakfast was nice also, beds very comfortable and clean..ive read some negative reviews here. Either it's a different hotel, or this one has upped it's game. Recommendation - if you ask the desk to book a cab, and are told it's a red and white cab driven by george, cancel it and request another company. Cost way more than another company who took us back. Yellow cabs I think.

"disturbing finds"

2
30/03/2016

Found the following on the floor of our room and bathroom: a half-eaten pretzel, a Q-tip full of ear wax, and a bra. There were also items under both the bed and sink, but I didn't retrieve them. Found a used needle under our car in the parking lot in the morning. Enough said.

"Comfortable beds"

4
28/03/2016

Booked hotel during recent trip to visit Memphis attractions , not as close to downtown as we would have liked but room was clean and comfortable . Rooms are a great size, much bigger than the Sheraton we had stayed in the night before. Breakfast was good. This area (as many in Memphis) can be a little shady at nighttime so be sure to not leave valuables in your vehicle. Hotel staff very friendly Would recommend this hotel for Memphis area.

"Exploring Memphis"

5
28/03/2016

We were very pleased not only with the convenient location of the hotel, but with the hotel itself. The rooms were clean and well appointed. The beds were comfortable. The hotel staff that we dealt with were nice, friendly and helpful. The hotel was usually quiet and outside noise was minimal. The breakfast was adequate, the eating area was nice and clean. We would consider staying here again if in the area.

"Wonderful Mid-range Hotel"

4
28/03/2016

Nice, clean hotel. Not the Marriott, but perfect for a good night sleep. The beds were really comfortable. Fitness Center was okay, it had 3 newer cardio equipment. Unfortunately no free weights. A few would have been great!

"convenient for some"

4
24/03/2016

This was an interesting hotel--perhaps a converted building from some prior use. friendly desk people, and in a convenient location in the midtown area. I found the price to be a little more than I wanted to pay, but overall the experience was good.

"Cental Location"

4
20/03/2016

Overall, our stay here was pleasant. Breakfast area is spacious and they offered a good variety of items. Our room was comfortable and the wifi was good. I would recommend this hotel to anyone visiting the downtown area. I appreciated the extra security that the fencing provided around the parking lot and that the only entry into the hotel was via the front door.

"Visit to Graceland"

4
17/03/2016

Close to Graceland. Small hotel but very comfortable room. Decor was pleasing to the eye. Comfortable bed and clean. Breakfast was good with good variety. Friendly helpful staff. Would highly recommend.

"Memphis stay"

5
08/03/2016

We stayed at the Best Western on Madison Ave. Access to get to and from the hotel was great. The front desk personnel were very helpful in recommending a local restaurant and getting us directions to our other destination in Memphis. They even printed out maps for us to get to that destination.

"Clean & cost-effective lodging in Memphis, with easy access to many places"

4
02/03/2016

For the price you get a clean and reasonably spacious room in a compact hotel with design elements focused (presumably) on Gen Xers. Breakfast and the health room are sufficient. The hard flooring surfaces in the hallways transmit more noise than normal, and street noise can be an issue; use the HVAC as a noise filter. Having the sink separate from the toilet & tub is helpful, especially if you are staying with kids / teens.

"Great location!"

5
01/03/2016

We spent one night at this hotel on our visit to Memphis. The location is awesome. A $6 taxi ride to Beale Street. Also within walking distance of Sun Records. The rooms were very clean. Breakfast was free and plentiful. The staff were friendly and helpful.

"Great Stay"

5
28/02/2016

The staff was warm and friendly. The room was huge and very comfortable. Breakfast was great. Close to interstate. Would certainly stay here again and recommend to friends. Hotel clerk recommended a great place for dinner with easy directions.

"Good value, friendly staff"

4
28/02/2016

Very nice room for the price, clean, had a fridge. The bathroom could have used a heater as it was kind of chilly. Front desk staff was very nice and helpful. Breakfast was good for this class of hotel.

"Nice Hotel Room"

5
22/02/2016

My wife and I needed a hotel in Memphis due to family medical reasons. Other hotels in the area were very expensive and required a parking fee. The Best Western Gen X was competitively priced and located. The hotel was updated. The rooms were inviting and clean and the bed and pillow were comfortable. I would stay here again.

"Very convenient and great price!"

5
19/02/2016

Our daughter had surgery at Methodist University Hospital in Memphis and we stayed at Gen X. When making reservations I was given the medical rate, which was extremely reasonable compared to other places in the area. The Gen X was very clean and everyone we encountered was very accommodating. The hotel is one block from the Medical District. Definitely would stay again!

"NICE HOTEL"

5
16/02/2016

This hotel is safe, clean and very comfortable. The staff is great and the hotel has an enclosed fence which add to security. The price is great. The complementary breakfast is ok. The lobby and dinning area is small but you can take your food to your room. There are only 32 rooms in this building which is great because you will not have the noise. I will stay here again. The rooms are large and the beds were great much better then some rooms, that I paid much more for. Free parking, other hotel near by are at least 30.00 per night.

"A little disappointed"

3
15/02/2016

Check in/out warm and professional. The lady at the desk, on our arrival, was very polite and she's been very usefull when we needed help to use the tv. The hotel is quite large, with rooms located on 4 stores. Our room was on the 4th floor. Everything seemed clean, but the morning we left, we saw a dead cockroach in the aisle. Disgusting! Make up removers were provided. WiFi was well working. Standard breakfast was included in our rate. On weekdays breakfast stops at 9.30 am. Hotel offers a wide parking lot. Not far from downtown, by car. A little noisy in the morning due to the location on Madison Avenue.

"Good Value"

4
15/02/2016

Good value: Rooms were large, had a fridge, once the direct TV was up had good channel selection and the Wi-Fi was fast enough. They didn't wow us like a higher end hotels but for their class they compete well. Nice to have free parking. Would be an even better location once the trolley is back in service.

"A bit different"

4
09/02/2016

We stayed one night on our way south. This is a bit different from the usual BW motel- more of a boutique motel in some ways. Decor was a bit more modern- lime green paint and jazzy carpets. Good fun. In all other respects it offered the same high standards as one expects from BW motels. The room was very comfortable, quiet, clean, very modern and well furnished. A good range of TV programmes. Breakfast was fine- the dining room was bright and clean and with a good choice of food. Location was good for downtown, just a short car ride away. Our receptionist was very slick and pleasant.

"Guest Service was AWESOME...rooms were great as well!"

5
08/02/2016

We were coming in from 2 different states to be there for my mother's surgery. I had to go back and forth with changes in our plans several times and the staff was extremely accommodating and helpful. It made my situation so much easier to handle. I've been in the hotel industry myself and THIS experience was exactly what I hope my guests got from me. PLUS...the beds were fantastic! Shaquille, Lori and Linda...thank you all so much for your extra effort and care to help me and my family with this trip. I will return to this property the next time we're in Memphis!

"quick stay at affordale rate"

5
31/01/2016

very clean,very quiet,bed very comfortable. staff very helpful and friendly. enjoyed our stay.parking lot well lit. walk to fast food or sit down dinning.short drive to down town and beale st. Barely a mile walk to beautiful Victorian village over on adams blvd.beautifully maintained and restored historic homes of that era.

"Clean but dated. Breakfast was NOT good. Pricey for what it is."

3
18/01/2016

The hotel was clean but the exterior and the halls need some renovation, as they look old. The front desk clerk mentioned we could exit through any door but only enter through the front door, which made us concerned about the safety of the area. The location was very convenient to attend a play at the Orpheum, but I would rather recommend a hotel at walking distance, since finding parking close to Beale street can be tricky. We did that last time and I think we will do it next time. Breakfast was NOT good. The eggs tasted too much like egg and there was not a huge variety. There might be other options for the same price that are better.

"Downtown jewel in the rough! "

4
11/01/2016

This is an older property but that is the only negative thing about it. The staff was very friendly. The bed was extremely comfortable, (we didn't want to get up!) Our room was spacious and very clean. Great hot shower and pressure. All for a reasonably price! We would definitely stay here again!

"Father/Son Liberty Bowl Trip - WPS"

5
09/01/2016

Our room was clean. Staff was very pleasant. The breakfast with excellent coffee. It was the perfect location for attending the Liberty Bowl. It was exactly what we were hoping for and we would stay there again.

"Clean and comfortable"

4
07/01/2016

Booked the Gen X Inn for one night, passing through Memphis. The cost was very reasonable and the room, while showing some wear, was clean and the bed was very comfortable. The service, from check-in to check-out was excellent and the location is a short Uber ride from Beale Street's music and restaurants. A very pleasant stay.

"Small hotel with great staff and memphis location"

5
28/12/2015

My husband and I stayed two separate times at this hotel and enjoyed our stay. I loved the fact that it is a small hotel with an excellent and caring staff. The 2 queen bed rooms are much wider than the king rooms and are worth the difference in price. The breakfast is a standard breakfast with great coffee. The beds are very comfortable. The location is very close to the Memphis Methodist Hospital which was essential for us. Thanks again to the staff for a wonderful stay.

"BEST WESTERN PLUS Gen X Inn on 12-4-2015"

5
16/12/2015

My experience was outstanding: making reservation, checking-in, the room, help finding a restaurant, and checking out. Much better than other hotels I have stayed at in Memphis. The hot breakfast was very good, with omelets, waffles but no meat. I plan to stay here when in Memphis.

"Great Hotel & Staff"

5
16/12/2015

Took family on a business trip. Hotel is small in stature however it is great. It was very clean and the room was large. Breakfast was standard BW set up Staff very friendly. Parking lot is small but we had no problem finding a spot. Would stay here again. One of the better BWs I have stayed at

"Sad, sad, sad"

2
15/12/2015

I am shocked by the favorable reviews of this hotel. From the moment we walked into the tiny vestibule and had to be let into the small, dark lobby the whole place gave off a vibe of sad and depressing. Quite frankly, if we hadn't checked in so late we would have left. The online photos are very misleading. Did I mention small? And dark? I don't think they used higher than 40 watt bulbs anywhere in the place. The hallways are narrow, the elevators only hold 3 people comfortably. The room size was adequate but the sink is in the room. Literally on the same wall as the TV. No divider, no around the corner. My husband was watching me brush my teeth while he watched the tv. The room that houses the toilet and tub was so small & dark it was crazy. Also the door locked every time it shut & was a bear to open even if you were inside. We had to call the desk to open the door with a key! The chair cushions were completely worn out & when you sat down your bottom hit the chair frame. Did I mention the hair pick that fell out from between the ottoman & the chair when I went to sit down? The sheets were clean on the beds but the comforters were riddled with yellow stains of undetermined origin. Luckily they were sandwiched between layers of sheets. Also, while it was unseasonably warm we turned the window unit to full ac but the room never cooled down. It was quite a warm evening in a room where none of us wanted to sleep without full pjs & socks due to the questionable cleanliness of the beds. The breakfast was the least of its type I've ever had. I will say that the two ladies we talked to on check in and check out were very pleasant. That's the only nice thing I can say about this stay.

"Downtown Accommodations"

4
06/12/2015

This is a good hotel that is very close to downtown and therefore fairly convenient. I would not say it is in the best part of town but it is right off the highway and we did not feel unsafe. However, it was a little unnerving to see an apparent homeless young man walk up to the outside cigarette smoking deposit bin, open the base, pull out a butt, stick it in his mouth, light it, and walk on down the street. Staff was helpful and friendly.

"Here to see Graceland"

5
30/11/2015

Was glad to see so many channels on the tv. short taxi ride to Beale street. easy off and on express way. fenced in parking, Nice room, comformtable bed. clerk at check in Linda I think, was very helpful and suggested a taxi ride rather than drive down to Beale street where parking in mostly paid lots. Will stay there again if in town.

"Small but nice"

4
24/11/2015

This is the smallest Best Western I've ever seen. The people are very nice and the whole place is very clean. Really nice beds. They even wash the hallway floors. Breakfast is the usual Best Western fair, but food is pricey in Memphis so free is good. Good location, only a couple of blocks from the Trolley Station, or a short drive to Beale St.

"OVERALL GOOD STAY BUT NO "PLUS" LOCATION"

4
21/11/2015

Had a clean, small room. Typical BW free breakfast--breakfast area was small. Convenient to downtown. No restaurants within walking distance of the hotel. Staff was helpful and pleasant. Good value. Would probably try another hotel on another visit though.

"Small hotel but not small on value"

5
15/11/2015

Every part of our stay was great. Check in provided us with tourist information and a bus schedule to get downtown. Room was comfortable and clean and spacious. Breakfast great. We ordered in food the the front desk called before letting them up. The staff cared about us and ensured our comfort. It was obvious they were proud of their hotel. Right on the trolley route. Can't beat $1 to get downtown to Beale street.

"Clean rooms and polite staff"

4
06/11/2015

I was there for a business trip and every aspect of the stay to be pleasant. Location was very close to everything, and for a small hotel fit well for my travel. Had a very clean room and that is something that can be appreciated by everyone.

"Nice Place"

5
04/11/2015

We stayed there after visiting Graceland. It was a nice place. The front end staff was very helpful and i found the beds comfortable. They have a pool but i didnt use it. The Wi fi works really well also. Overall a good place to stay!

"Good alternative to Beale Street"

4
03/11/2015

Booked this Hotel as a lot cheaper option than overpriced ones in town centre. Location was a short drive or cab ride from Beale Street and although walking would be an option, I wouldn't feel confident doing so after dark from what I saw. The hotel itself is modern and clean, staff friendly and helpful and excellent value for money

"Memphis visit"

4
26/10/2015

Hotel staff were very pleasant. Large, clean rooms and 24 hr front desk service, video surveillance in parking lot with free parking. Breakfast consisted of cereals, both hot and cold, waffles, fruits, eggs, sausage, biscuits, muffins and yogurts. Great coffee. Located close to Beale street, $6.40 for a cab ride. Great rate for a hotel so close to all the attractions.

"Very friendly staff"

4
16/10/2015

Stayed in this hotel for two nights it is a little outside of the centre but free parking, breakfast, wifi and rooms lovely and clean. The staff were very helpful and always happy to help and advise on things to do in the area.

"Wonderful Experience at Gen X Inn"

5
15/10/2015

My husband and I recently stayed at Gen X Inn for our anniversary trip. It was our first time to Memphis. We were warmly greeted by Lynda upon check in and she was very helpful with directions and must see things to do while in Memphis. She was so nice every time we saw her and really enjoyed her fun spirit! Breakfast was wonderful every morning. The location was central to everything we did and we got around town with little to no problems. The room was very clean and comfortable. We thoroughly enjoyed our stay and will book there on our return trips. Great experience!!

"Nice place"

5
11/10/2015

We videoed Memphis for a weekend. Our hotel was very nice. It had off street parking and the parking lot had security cameras. The room was clean and the staff was very nice and helpful. I was so happy about our stay and I can't wait to go back to Memphis. We will cider again.

"Workers were all friendly"

5
11/10/2015

The rates of the hotels downtown Memphis are very high to me, so I decided to stay at this hotel, which turned out to be a very good decision. A front desk lady (I can't remember her name now; sorry for her!) was always friendly and very helpful to customers incluing me. The facility itself was not especially excellent, but the excellency of the workers is a value of this hotel. And that makes this hotel extremely confortable and worth to stay. I stayed two nights this time, and any small lack of amenities was quickly cared. I will definitely stay at this same hotel again next time I am in Memphis.

"Best Western Gen X Memphis"

4
30/09/2015

This hotel is located about 2 miles from Center city in Memphis. It is about 8 miles from Graceland. Clean, Quiet, and the check in staff was very helpful with information. Breakfast is available at no cost to those who stay at the hotel. Standard Best Western Breakfast of cereal, Bacon, Eggs, Sausage, fruit. Daily newspapers available. Free high speed internet in the room. Parking is free as well.

"usually best place to stay... but"

4
30/09/2015

This is usually our fav place to stay but this last time it has really went down. The hotel was still safe area to stay. Quiet place to stay, and easy to navigate the town. The hotel was kept clean and always felt it was kept up, but the breakfast was not worth any money at all. The food was low quality and coffee watered down. The big issue was the towel--only hand towels when we checked in and we had to wait on more to be brought to us. The next day after we came back to the room we had LESS hand towels. Instead of bringing us more, they took back. We were given one hand towel and two bath towels No extra soap...I would understand if I was staying in a mom/pop place for $40 but not at the price we paid. We will have to find a new fav ... too many service cuts

"Great value and excellent staff"

4
24/09/2015

The room was spacious and clean. It's close to downtown. Upon arrival the young man on the desk organised a tour for us for the next day. The next day they held our luggage so we could visit Graceland. We found all the staff were helpful and friendly. We had a very good experience.

"Pit stop"

5
24/09/2015

Stayed over night on a trip to new orleans. Very clean and up to date rooms. Helpfull front desk clerck. Short cab ride to beale st. Nice breakfast. Overall very pleasant stay. Rates are more then reasonable for the accommodations.

"Average Hotel with Excellent Staff"

3
19/09/2015

My wife and I stayed at this hotel for one night in July as a stopover on our roadtrip. The hotel was easy to find and there was a significant amount of spaces in the free car park. The receptionist who booked us in was extremely helpful and recommended some places to eat if we traveled outside of the restaurant or wanted food delivered to the room. The hotel offered no evening meal but it did have a cupboard stocked with crisps and sweets for sale. Breakfast was a selection of cereals, bread and pastries and was adequate. A different receptionist checked us out and again was extremely pleasant and helpful.We were glad to leave Memphis but while staying at the Best Western Plus X we felt us and our car were relatively safe.