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Promotion code

Best Western Plus Hotel Galleria Inn & Suites, Bartlett

4.0/5  - basé sur 592 notations.
8635 US Highway 64, 38133-4122, Bartlett, United States - See map

You are close to shopping, golf, and Memphis’ iconic attractions when you stay at the Best Western Plus Galleria Inn & Suites, where guests enjoy plenty of top-end amenities. Spread out in spacious, squeaky-clean rooms featuring satellite television and in-room movies. Enjoy an in-room coffee maker, refrigerator, microwave oven, hair dryer, and iron and ironing board, or upgrade to a kitchenette or spa suite. The day starts right with our complimentary breakfast buffet, which features bacon or sausage, eggs, fresh pastries and fruits, Arabica coffee, and all the waffles you want. Burn off some steam in our 24-hour fitness room, which includes a stair stepper, stationary bike, a universal gym, and treadmill. Log on with free high-speed internet, wrap up work in our 24-hour business center, or let our staff help you sign up for sightseeing tours. Host your next reception or corporate event in our meeting rooms, which can be catered. Ready to eat? There are more than a dozen fast-food, casual, and full-service restaurants within a mile of the hotel serving Japanese, American, Chinese, Italian, and Mexican cuisines. We are located directly off Interstate 40, and Wolfchase Galleria is a quarter-mile away. Memphis is home to some legendary attractions, and you are within minutes of Beale Street, Graceland, the Memphis Zoo, Memphis Botanical Garden, Harrah’s Casino, and the FedEx Forum, home of the Memphis Grizzlies. Our Memphis, TN hotel is a Rider Friendly® destination. Our professional, welcoming staff looks forward to making your next trip to the Home of the Blues the best yet!

Best Western Plus

Hotel Galleria Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 586 guest reviews
NOTE ISSUED
Excellent
248
Very Good
171
Average
99
Poor
40
Terrible
28
REFER TO NOTICE
Business Business
84
Couples Couples
167
Family Family
212
Friends getaway Friends getaway
48
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice place to stay"

4
28/08/2018

Nice hotel, friendly staff from front desk clerks to housekeeping. Only con I had, was the placement of the tp roll in the bathroom. I nearly seat on the roll trying to use the bathroom. Placed in a bad spot.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear bigkessh, Thank you so very much for your 4 out 5 star rating and kind review! We are glad everything was to your satisfaction, and you were able to take advantage of our convenient location to many of our city's sites. We truly look forward to seeing you again the next time you will be visiting our great city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Awesome"

5
22/08/2018

Exceeded my expectations this the second time ive stayed at this bw+ and this time was absolutely wonderful everything was perfect nice and clean and the breakfast set up is really nice alot to choose from

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Tiffany W, Thank you so very much for your wonderful review and rating! We are glad everything was to your satisfaction and thank you for your business. We truly look forward to seeing you again the next time you will be visiting our magical city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"One of the best hotels in Memphis"

5
20/08/2018

I stay here just about every time I am in Memphis. For the last 10 years I have been staying here they have always had a friendly staff, clean rooms, and just great service all around. With the close proximity of food, and shopping and the ease of accessibility why would you choose anywhere else.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear 808jwe, Thank you so very much for your wonderful review and rating! We are glad everything was to your satisfaction and thank you for your business. We truly look forward to seeing you again the next time you will be visiting our magical city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Clean and comfy"

5
20/08/2018

Loved this hotel. Modernized lobby. We stayed in the 2 queen room with a single bed. Room itself was completely renovated. Loved that the single bed was a separate room assy my husband (a very light sleeper) was able to get some good rest after 9 hours of driving. The washroom was not renovated but it was clean and had a good shower head so this didn't bother us at all. There was enough space in the room for a family of 5. Parking was convenient and plenty of space available. Fridge had a freezer which is convenient because we were travelling with ice packs. Staff was wonderful and kept the hotel clean. Location was good Thanks for the wonderful stay.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear ajamanalo, Thank you so very much for your 5 out 5 star rating and kind review! We are glad everything was to your satisfaction, and we truly look forward to seeing you again the next time you will be visiting our great city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Very Nice"

5
09/08/2018

Very nice hotel. Front desk employees very friendly. Hotel clean. Rooms clean and spacious. Complimentary breakfast good, cereals, yogurt, toast, bagels, danishes, waffles, biscuit and gravy, scrambled eggs, sausage, fruit. Lobby has coffee available all day. Location about 25 to 3p minutes east of downtown Memphis. I would stay here again

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear JoJo6482, Thank you so very much for your rating and kind review! We are glad everything was to your satisfaction, and we truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Good hotel, clean, breakfast was bad though."

4
06/08/2018

Shirley helped us check in and was very polite and professional, even though we checked in at 2 AM. Hotel room was decent, bed was comfy, however, AC was loud, when anyone would shower, it would leak and create a water puddle by the toilet, and the shower head was loose from the wall, so we couldn't move it around very much without it falling out. Breakfast was horrible. Eggs had no taste, only meat was ham that tasted like pepperoni, biscuits weren't done all the way. The hotel itself was good, just avoid breakfast unless you get waffle/pancakes or cereal.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear kamistall, Thank you so very much for your 4 out 5 star rating and review! I understand you did not enjoy our freshly scrambled eggs as we do not flavor them, but leave it to the guests with condiments/sauces provided. We are glad everything else was to your satisfaction and truly look forward to seeing you again the next time you will be visiting our great city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Loved it!"

5
05/08/2018

We were in the King Luxury Suite and it was very nice, clean, and roomy. It was basically a living room, dining room, office, and separate bedroom. I really liked being able to shut the bedroom door and have privacy from the other areas of the suite. Would definitely go back!

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear msjessilee82, Thank you so very much for your 5 out 5 star rating and kind review! We are glad everything was to your satisfaction, and we truly look forward to seeing you again the next time you will be visiting our great city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"very comfortable"

5
28/07/2018

the people were super friendly and room was super clean..ac unit in the wall was loud the only complaint at all. would definitely stay again and would recommend it to friends and family. 2 thumbs up!!

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Mendy N, Thank you so very much for your 5 out 5 star rating and kind review! We are glad everything was to your satisfaction, and we truly look forward to seeing you again the next time you will be visiting our great city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Nice stop"

4
27/07/2018

This has been a repeat visit because the motel's comfort, quality and location. Staff was friendly. Slept well because room was comfortable and quiet: 2 dings - aged elevator and watery gravy. Biscuits and watery gravy.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Michael H, Thank you so very much for your 4 out 5 star rating and kind review! We are glad everything was to your satisfaction, and you were able to take advantage of our convenient location to many of our city's sites. We truly look forward to seeing you again the next time you will be visiting our great city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Best Staff Ever"

5
26/07/2018

We arrived very early due to light traffic on our route. The staff had no problems and welcomed us with open arms. They checked us in immediately and we were able to relax, rest, shower and change before going out to dinner. We really appreciated this hotels staff taking great care of us. Everything was perfect during our stay!

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear tomfedricci, Thank you so very much for your 5 out 5 star rating and kind review! We are glad everything was to your satisfaction, and we truly look forward to seeing you again the next time you will be visiting our great city! Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Good solid hotel at east end of Memphis"

4
19/07/2018

Parking can be a bit tight, and the entrance/exit can be busy, this is a good hotel located on the east end of Memphis, immediately off of Interstate 40. I often look for hotels in this area when traveling east, especially when Jackson is busy, so this was a good choice on the last trip. The room was big, the bed comfortable, and the internet worked well. Breakfast was okay, the typical basic cooked meal, cereal, etc. It was a bit noisy on the freeway side, but running the fan covered it up. Security was good with just the main front and back doors into the main atrium open, the rest had alarms and were secure.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Bart J, Thank you so very much for your 4 out 5 star rating and kind review! We are glad everything was to your satisfaction, and you were able to take advantage of our convenient location to many of our city's sites. We truly look forward to seeing you again the next time you will be visiting our great city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"They Listen and respond"

5
16/07/2018

Best western in many locations always are friendly. This one went out of their way to assist us when we needed it. This hotel is spotless with a great breakfast bar. Surgar cookies in the afternoon was a hit.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear dwscoutmary, Thank you so very much for your 5 out 5 star rating and kind words! We are glad everything was to your satisfaction, and you were able to enjoy your stay with us. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"A good hotel"

4
14/07/2018

We stayed here for 3 nights for our visit to Memphis. This hotel is a little way out from the sightseeing but was great for us. It is situated between 2 busy roads,and after a 7 hour drive we got to our room and it was a little noisy but the lady at the desk kindly moved us to the other side of the hotel which was quieter.the room was huge and nice and clean. Each morning there was a hot and cold plentiful breakfast,with fresh coffee all day which was great. I would highly recommend this hotel as a stop off on your travels.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Lynn P, Thank you so very much for your 4 out 5 star rating and kind review! We are glad everything was to your satisfaction, and you were able to take advantage of our convenient location to many of our city's sites. We truly look forward to seeing you again the next time you will be visiting our great city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Great visit"

5
11/07/2018

Friendly staff, good breakfast, clean rooms. Yes, the traffic was noticeable at night - it's right next to the interstate - but it wasn't distracting enough that we couldn't sleep. It's also about 30 minutes away from Memphis attractions we wanted to see, but it was easy enough to hop on the interstate and drive into Memphis for the day. Overall, we really loved our stay and would definitely stay here again.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Kristin H, Thank you so very much for your 5 out 5 star rating and review! We are glad everything was to your satisfaction, and you were able to take advantage of our wonderful location to all of the sites Memphis has to offer. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Plenty of room"

5
09/07/2018

We stayed here with 5 people and had plenty of room. The room was clean and comfortable. I'd reccomend this place to anyone passing through who don't want to break the bank just to sleep. It was close to places to eat and easy to get to.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Gary R, Thank you so very much for your 5 out 5 star rating and review! We are glad everything was to your satisfaction, and we were able to accommodate you and your family comfortably. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Wonderful, wonderful, wonderful"

5
09/07/2018

On the long way home to Texas, we pulled in to BEST WESTERN PLUS. I was told there was no 2 queen bed rooms for me & mom but she might have a king suite. I ran out to ask mom if she would mind sharing a king bed. Not necessary however, because there was a family plus available. It featured a king bed & a twin bed separated by a divider wall. Mom slept warm & I was able to sleep cold. Great room, very clean,& great staff! Will visit again!

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear beachytj1963, Thank you so very much for your 5 out 5 star rating and review! We are glad everything was to your satisfaction, and you and your mother were able to enjoy our Family Rooms. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Great for people who are fully or Partially DEAF!!"

3
30/06/2018

Trip Advisor friends, So much of this hotel was very good, But the review got pulled down to average. Front desk: Good. Breakfast: good. Bed:Good, Clean, Yes. So the main things were done very well. We were in room 502 for 4 days. June 28. We did not even HEAR the road out front. Because our Air Conditioner was making so much noise. This room has 2 queen beds, I was right under it. its high on the wall. It would start and stop with a BANG. My wife and I started to make FUN of it, we would so a fake JUMP, like it scared us. When we were in bed. We SHOULD have told the front desk, but we are not really complainers. Then the toilet seat broke off. Well I am 6 foot 4 and 250 pounds. I am pretty big, but not like a giant, or NBA. That I did report. The pillows are very small, square things, good news is you get 4, bad news is they are so small, and square, they just fall off. So by the morning, you are huddled in the middle on two. One each, one has fallen off each side. There is a sink in the hallway, GREAT idea. but no mirror above it. So I was brushing my teeth, because my wife and daughter hogged the main bathroom, and I kept looking AT the painting like it WAS a mirror. I could have use it much more with a mirror above it. Location is great. so much is great. These are my only complaints. so if you read this and roll your eyes, that's ok. I really have nothing major to complain about. Thank you. dr. Darrell of Michigan.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Dr. Darrell of Michigan, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment very seriously. I am sorry to hear that your stay was less than satisfactory. I have already shown your review to our heads of maintenance and housekeeping to look into the issue(s) mentioned and do apologize for the inconvenience experienced. After having undergone a major recent renovation, we definitely try to please all of our guests and would truly like to win your trust in us once again. We thank you for your business, and should there be anything else I can do for you, please let me know. Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Loved it!!"

4
27/06/2018

We stayed two nights here while visiting Memphis. The hotel is clean and nice and located right off the interstate. The room was very spacious and comfortable. The only complaint would be the road noise, however we found if you turned the AC down low enough, it drowns out the road noise. They have free breakfast too.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Jeremy P., Thank you so very much for your rating and kind review! We are glad everything was to your satisfaction, and we truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Memorial Day Stay"

4
18/06/2018

The rooms were comfortable since I stayed on the quieter side. Adding a second elevator was huge so that I didn't feel like I was waiting all day at the original elevator. Breakfast was delicious, but it was a bit stuffy since the dining area is behind the entrance. The staff was fantastic and made me and my family feel very welcome. We have used this hotel frequently and were not disappointed. Keep up the great job.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear andeturn, Thank you so very much for your rating and kind review! We are glad everything was to your satisfaction, and we truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Very loud hotel"

3
01/06/2018

We got a room what faced the highway. It was almost impossible to sleep because it was very loud. The staff was very friendly and helpful. Breakfast was good and the breakfast staff kept everything nice and clean.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear vandermeir6787, Thank you for reviewing your recent stay with us as all guest reviews/comments are taken seriously. In regards to your room's location/size, we understand that you were reserved in one of our smaller King Studio highway facing rooms, which work well for some travelers given the price point, but not so for others. We have many larger and different types of room types available which we will be more than happy to reserve for you the next time you are visiting us. We thank you for your business and truly look forward to seeing you again. Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Be sure and request a room on the quiet side!"

4
01/06/2018

The bad: After a long day of travel, I didn't think to ask for a quiet room at check-in. Our room was on the freeway side on the 3rd floor and the roar of the traffic went all night long. The good: Clean, convenient to restaurants, friendly desk staff, breakfast choices.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear NCTime, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously and use for our in-house training purposes. We are glad you enjoyed your stay and were able to take advantage of the many surrounding dining/shopping establishments. We thank you for your business and look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Best western Memphis, TN"

3
29/05/2018

Hotel looked nice, rooms very small. I made two complaints about mold/fungus coming out of the ice machine on the third floor. I was informed, an out of order sign would be placed on the ice machine, it never happen. I stayed there 25-28 May 18. This is a safety hazard for everyone, especially for someone with allergies.

BWGalleria, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear wifvee44, Thank you for reviewing your recent stay with us as all guest reviews/comments are taken seriously. In regards to your room's size, we understand that you were reserved in one of our smaller King Studio rooms, which work well for some travelers given the price point, but not so for others. We have many larger and different types of room types available which we will be more than happy to reserve for you the next time you are visiting us. Also, your comments were shown to our head of maintenance and all ice machine issues have been corrected. We thank you for your business and truly look forward to seeing you again. Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Bad hotel"

1
29/05/2018

Smells like smoke roaches in restroom nasty kids running all over staff is okay i had to change my light bulbs to get lights overall I will never use this one again I travel a lot will never use this one

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear andrewnewo, Thank you for reviewing your recent stay with us as we take each and every guest response extremely seriously. After having undergone a major, recent renovation, we try to please each and every guest of ours. Please contact me at your leisure, so we can further discuss and definitely make it up to you the next time you will be visiting our wonderful city!! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Average for BW Plus"

3
28/05/2018

Recently renovated but dated rooms. Everything about the facility, room and breakfast was nice as we would expect from a BW Plus stay. Our room air conditioner was placed high in the wall but had a convenient remote control; down side was that it ran continuously on only a high speed or low speed; was a bit noisy but we slept well. Stay cost $117 total for one night..in line with area prices but too high all things considered. We booked through Expedia.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear phil4dar, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously and use for our in-house training purposes. We are glad you enjoyed your stay and our staff was able to take good care of you. We thank you for your business and look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Good location just off the interstate"

4
27/05/2018

It was a good size, clean room. The walls seemed a little 'thin' since we could hear people in the next room but they settled down and we were able to sleep after a very long drive. Breakfast was okay and included biscuits, gravy, sausage and waffles.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear GregM436, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously and use for our in-house training purposes. We are glad you enjoyed your stay and our location. We thank you for your business. I truly hope to see you again real soon the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Worst Western"

1
20/05/2018

staff would not honor my request to move to a quieter room away from the freeway traffic and then wanted me to pay an additional fee for the room, if I changed rooms. also would not cancel the reservation when I refused to stay in the room and charged me one day's stay after I returned the key and left the hotel. horrible customer service! I would never recommend or return to this hotel.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear BayAreaMegaMan, Thank you for reviewing your recent stay with us as we take each and every guest response extremely seriously. We understand your reservations were made via 3rd party internet-booking site, thus the reason any and all changes have to made by the guest unfortunately via site. We understand this is an inconvenience and next time recommend making your reservations with us and/or any other hotel chain directly as changes/cancelations are easily handled. Also, after having undergone a major, recent renovation, we want to please each and every guest of ours; please contact me at your leisure, so we can further discuss and definitely make it up to you the next time you will be visiting our wonderful city!! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Very Good Value and Location"

4
19/05/2018

The hotel offers a very good value and excellent location to the freeway. Breakfast is typical of hotel in that it has the basics. Very close to many good restaurants in the area and close to Wolf Chase shopping center.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear William P, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously and use for our in-house training purposes. We are glad you enjoyed your stay, and we thank you for your business. I truly hope to see you again real soon the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Great Place To Stay"

5
18/05/2018

We stay here every time we come to Memphis. We travel to Memphis at least every 3 months for medical treatment. This location is top notch. Because of this location we have started staying at Best Western Plus when available.

BWGalleria, Owner at Best Western Plus Galleria Inn & Suites, responded to this review
Dear 859scottr, Thank you for reviewing your recent stay with us. We are glad you enjoy your stays, as we are truly honored to be your home-away-from-home:) We thank you for your business and look forward to seeing you again real soon! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Memphis stay"

5
16/05/2018

On the way to Florida we decided to spend a couple of days in Memphis. We stayed here and it was very nice. It isn't in the downtown area but it is a fast 15 trip on the freeway. Our room was very clean and roomy, they staff was very friendly.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Manderson97, Thank you for reviewing your recent stay with us and for the kind words. We are glad you enjoyed your stay and that our staff was able to take good care of you. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Good place"

4
02/05/2018

This was a very good place to stay. The staff were very personable. The breakfast was great. The room was great. They had two gueens and a twin, perfect for the three of us. I only had one fault with this hotel, there were a couple of ants on the twin bed. I told them on the way out. So 8 am sure they will take care of this.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear 257donnak, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously and use for our in-house training purposes. We are glad you enjoyed your stay and our staff was able to take good care of you. We thank you for your business and look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Well situated"

5
29/04/2018

This hotel is well situated just off I40.. Attendant was very helpful at our arrival as she helped us use our gift card which was in Can.$. Place is very clean and comfortable. We find everything needed in the room. We strongly recommend this place.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear 846Bruno, Thank you for reviewing your recent stay with us and for the kind words. We are glad you enjoyed your stay and that our staff was able to take good care of you. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"You can't go wrong with Best Western!"

5
20/04/2018

We stayed at this hotel for 2 nights and slept like babies. The beds were super comfortable and I loved the pillow selection. The complementary breakfast that's provided is varied and there is lots to choose from. Check in and check out were fast and friendly. I have nothing bad to say about this hotel! I loved the fact that the vanity area is separate from the toilet/shower, and there was lots of counter space. They are generous with the towel supply. The room had a separate twin bed in a tiny alcove which we used as our dressing room. There is a microwave and fridge, but no safe. I know I can always count on Best Westerns! ??

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Ms. Linda L, Thank you for reviewing your recent stay with us and for the kind words. We are glad you enjoyed your stay and that our staff was able to take good care of you. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Convenient"

4
20/04/2018

I thought that is was very nice and clean. I didn't have a reservation but was able to get a room: I think that it was the "family suite". It had a king bed in the main portion of the room and a twin "tucked" around the corner....I thought this was very cool and had never seen a room like this. The bathroom was small compared to what I'd be used to in a regular room: the bathroom consisted of the toilet and tub while the sink was in the room area. (This didn't bother me but just stating it so that you are aware.) The room was on the 1st floor but I was not bothered by car or people noise. It was conveniently located right off the highway and only 20 minutes from the zoo which I visited the next morning. It was also within walking distance to a restaurant (which gave a discount to people staying at the hotel). Overall, it was what I typically expect at a Best Western: clean room with nice staff.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Ms. Barbara B, Thank you for reviewing your recent stay with us and for the kind words. We are glad you enjoyed your stay and were able to take advantage of our convenient location. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Very nice, clean hotel."

5
17/04/2018

The decor was up to date and the hotel was well maintained. I left Country Inn because it was terrible and came here to stay and was so glad I did. I would stay here again, it's well worth the money.!!

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear alsmitty18, Thank you very much for your 5 out 5 rating and wonderful review! We are glad everything was to your satisfaction, and we truly look forward to seeing you again the next time you will be visiting our wonderful city. Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Great Place"

5
11/04/2018

Great place and Great Staff they are really helpful. This is the second time we stayed here and it is an awesome place I will definitely stay here again. The beds are really comfortable. Good restaurants nearby.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear greggnv, Thank you for reviewing your recent stay and especially for the kind words and 5 star rating!!! We are glad you enjoyed your stay and that our staff was able to take good care of you. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful and magical city! Sincerely, Tina Powell, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Wonderful property and great staff"

5
08/04/2018

This hotel is amazing. I travel all over the county and stay in hotels about eight months out of the year. Very very clean, the rooms are great. I got upgraded to a king suite due to my membership with Best Western. The woman at the front desk (I can't remember her name but she has purple hair) was the nicest when I was checking in. Rooms are super quiet. I don't know why people are saying the air conditioner is loud...it really isn't. If I am ever in Memphis again I will 100% be staying here, no doubt about it. You can also get a discount at O'Charleys and the steakhouse with your key card!! Keep up the great work here and give that woman at the front desk a raise!!!

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Gardner K, Thank you for reviewing your recent stay with us and for the kind words. We are glad you enjoyed your stay and that our staff was able to take good care of you. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Comfortable overnight stay"

4
03/04/2018

We called ahead to make a reservation, and were told they were filling fast. The check-in was easy, with a very friendly desk clerk. She gave us her suggestions for nearby dinner choices, and we ended up trying the one located closest to the hotel, O'Charley's. Our second floor two queen room was nice enough. We did like the four pillows on each bed. The large sink and counter immediately on the right as we walked into the room was different, but seemed to work okay. Toilet and shower were separate, but there was a noisy fan. One switch turned on both the light and fan-not the best idea. We used our sound machine, and that helped muffle the road noise from nearby I-40. Breakfast was okay, with good scrambled eggs and sausage patties. My husband tried the biscuits and gravy, but his biscuit was hard and almost impossible to eat. The coffee was warm, but not very hot. The location is good, and returning to I-40 East was quite easy.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Cheryl D, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously and use for our in-house training purposes. We are glad you enjoyed your stay and were able to take advantage of the many surrounding dining/shopping establishments. We thank you for your business and look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Three night stay, Beginning of the week."

5
28/03/2018

Stayed here for three nights while our son's baseball team was playing in the area. We had one of the family rooms, (506) two double beds with an additional twin bed in a small room off the main room. Was just the two of us, since our son was staying with his team, but this was the only room available when we booked. The room was clean, well maintained and located on the end of the hall so only had one room next to us. There is an elevator at the end of the hall near the room as well, so instead of taking the elevator the main lobby we would walk down the first floor hallway and take the elevator there, less waiting that way. The breakfast in the mornings was pretty much what you find at most complimentary breakfasts. No complaints, was hot and did it's job. All of the staff we came in to contact with were very pleasant. Great location too. Several near by places to eat.

BWGalleria, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear ladybug7812, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously. We are glad you enjoyed your stay and found everything to your liking. We understand you were reserved in one of our newly renovated Queen Family Rooms and hopefully you were able to use it to your advantage. We thank you for your business and look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Nice stay"

4
20/03/2018

The hotel was located just off the freeway and was walking distance to a restaurant. We only stayed overnight, but it was a very nice location. My only complaint was that the staff did not pay attention to our request when we made the reservations (requested a room on the first floor) and had to change it when we arrived.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear MNRetired2011, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously and use for our in-house training purposes. We are glad you enjoyed your stay and were able to take advantage of the many fine restaurants/shopping establishments within our walking distance. We thank you for your business and look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"I loved this place!"

5
10/03/2018

From check in to check out, my experience here was outstanding! Pamela, at the front desk, was professional, friendly, and helpful. The room was very quiet, very clean, and very comfortable. Breakfast was good and presented nicely. All the staff was friendly and welcoming. This will be my place whenever I need to stay anywhere close to Memphis! Thank you!

BWGalleria, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Carol F, Thank you for reviewing your recent stay with us and for the kind words. We are glad you enjoyed your stay and that our staff was able to take good care of you. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell, AGM BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Great Hotel, Convenient Location"

4
08/03/2018

We stopped here for a quick overnight stay after making our reservation from the car along the drive. The hotel had good reviews, and we were not disappointed! It is in a good location, easily accessible from I-40. The hotel seemed new -- everything was really clean and in great condition. Our room was large, huge tv, nice furniture, and comfy beds. There is a small fridge (no freezer area), in-room coffee maker, and the beds were really comfy! The breakfast area is nicely arranged with a large u-shaped counter, which kept everyone from bunching up in the same place for food. There were a couple of hot choices, and lots of the standard cereal, yogurt, bagel type choices. One criticism is that there were scrambled eggs as a hot choice, but my husband said they were barely warm and seemed old. We really were happy with this hotel and felt that it was a great value -- we would definitely stay here again!

BWGalleria, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear cogaha, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously and use for our in-house training purposes. We are glad you enjoyed your stay including our newly upgraded breakfast bar. We thank you for your business and look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Great Hotel!"

4
07/03/2018

This is a really good hotel. My room was very clean. The bed and pillows were so comfortable. Really large tv in the room....had a coffeemaker, small fridge and microwave, which was so convenient. Awesome breakfast! It was much better than other places I have stayed.....they had hot eggs, sausage, biscuits and gravy......as well as bagels, toast, muffins, pastries, cereals, oatmeal and you could also make your own waffles. The only reason I didn't give it 5 stars is because they had the orange juice machine turned off at night.....I really wanted to get some oj before bed but couldn't. I would definitely stay here again!

BWGalleria, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear jack4208, Thank you for reviewing your recent stay with us and the almost 5 out of 5 star rating:) Please note that we take each and every guest review/comment seriously and use for training purposes. We are glad your enjoyed your stay especially our newly upgraded breakfast bar. However, I am sorry to hear that you were not able to get your orange juice at night, but I will personally make sure you get plenty next time you will be visiting our wonderful city!!! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"5 night Stay"

5
03/03/2018

The staff are so friendly! We were always greeted when we either were coming in or leaving! The rooms were very clean and so was the rest of the hotel. Everything is close by for your convenience! The breakfast is delicious! They did not have any bacon when we were there. Only ham :(

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear C6645HUrobertg, Thank you for reviewing your recent stay and especially for the kind words and 5 star rating!!! We are glad you enjoyed your stay and that our staff was able to take good care of you. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful and magical city! Sincerely, Tina Powell, AGM BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Love the Plus!"

5
24/02/2018

We love BW ... especially the PLUS! The Galleria was really nice! We thoroughly enjoyed our stay. Restaurants close by Hooters, Steak N Shake, Eintein's Bagels and more ... dinner and breakfast options are available. Room was nice and bed comfortable. Did not eat breakfast at hotel.

BWGalleria, Owner at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Vicki W, Thank you for reviewing your recent stay and especially for the kind words and 5 star rating!!! We are glad you enjoyed your stay and that our staff was able to take good care of you. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful and magical city! Sincerely, Tina Powell, AGM BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Good hotel"

5
12/02/2018

I stay at this hotel at least 100 plus times a year as I travel a lot for my job.It is very clean and the owner is a very nice guy. HE Continually updates the rooms and exterior of the hotel to keep it up to date and modern .The staff is always helpful and they have a pretty good breakfast.

BWGalleria, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear coxj2018, Thank you so very much wonderful review and 5 out of 5 star rating!. We are glad you enjoy your stays with us, and we not only value your business, but truly look forward to seeing you. Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Best Hotel"

5
01/02/2018

I've never experienced a bad stay here, it's always been a pleasure to come to this hotel. The front desk staff are always friendly and helpful. The breakfast is always set up very nicely, neat, and clean.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear 469tonyac, Thank you for reviewing your recent stay and especially for the kind words and 5 star rating!!! We are glad you enjoyed your stay and that our staff was able to take good care of you. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful and magical city! Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Very nice hotel"

4
30/01/2018

Spacious room, very clean, well furnished, very complete breakfast, attentive staff. Far better than most of our hotel experiences. What could be improved - the rooms are subject to interstate noise that requires the HVAC to be run to block it, a slightly thicker or foam lined inner curtain at the window would solve that. A very large and nice flatscreen that suffers from the same malady of all hotel units, the poor internal sound system requires the volume be too high for clarity wish they would all supply a basic soundbar. And buy a truckload of 2700 kelvin warm led bulbs and replace the non work area lamps that are cold cfl's. For us, at least it would then be close to perfect.

BWGalleria, General Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Frank B, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously and use for our in-house training purposes. We thank you for your business and 4 star rating!! We look forward to seeing you again the next time you will be visiting our wonderful and magical city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Good value and pleasant stay."

4
17/01/2018

The wife and I made our reservations 2 days in advance of our January 15, 2018 stay. Checking in was quick and efficient but upon arrival to our room we noted that the room was for handicapped patrons which is not our situation. The hotel didn't appear to be full to capacity ... so it would have been nice if the checkin desk would have at least told us that it was a handicap room and possibly offered us an exchange. That aside, the room was spacious and had what appeared to be an extra large flat screen television. The staff was very friendly and the courtesy free breakfast was good and open until 10 AM. The fitness room was nicely equipped but I did not see any equipment wipe down towelettes available. Overall it was a very good stay, reasonably priced, and we would without a question consider staying there again.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Ed K, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously and use for our in-house training purposes. I understand that you were reserved in a handicapped room for some reason and do apologize for any inconvenience. We have plenty of other room types available and next time will make sure to assign such. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Great visit !!!!"

5
16/01/2018

My husband and I stayed at this hotel last weekend. Our room was very nice and clean and the free breakfast was great. I also left my Hunter boots behind in the hotel room. They found them for me and I was able to get them back. They are a very honest and caring staff with excellent character. We will definitely be back the next time we visit Memphis. The Front desk clerk, Mamie was so particularly helpful during our stay. I just want to thank her and them all so much for making our visit wonderful.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear beth0421, Thank you for reviewing your recent stay and providing the kind words and 5 star rating!!! We are glad you enjoyed your stay and that our staff was able to take good care of you. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Best Western"

5
06/01/2018

Stayed at there Memphis location twice over the last year on business. Great staff, nice clean rooms. Close to nice places to eat, near interstate. Would recommend this locatio to any one. You will not be disappointed.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear bufortd2018, Thank you so very, very much for your kind review and 5 out 5 star rating! We are glad you enjoyed your stay and were able to take advantage of the many surrounding dining options we have. We thank you for your business and truly look forward to your next stay with us. Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Great Best Western!"

5
03/01/2018

We found this Best Western to be outstanding. It was very convenient with easy access from the highway to the hotel. Close by were several good places to eat. The best part was this Best Western was very clean, had great front desk staff, a good breakfast, a comfortable bed, and was very quiet! Everything we wanted!

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Marty G, Thank you for the kind words and 5 star rating!!! We are glad you enjoyed your stay and were able to take advantage of the many surrounding restaurants and shopping outlets near by. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Good place to stay."

5
03/01/2018

Met up with my sisters for a family event. Everything was great. The price was good, and the breakfast was wonderful. This will be our stopping point for future trips. The hotel was clean. Guest services was great. They offered great customer service. The rooms are very spacious.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear lisahV2442DU, Thank you for reviewing your recent stay and 5 star rating!!! We are glad you enjoyed your stay and were able to take advantage of the many surrounding restaurants and shopping outlets near by. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Overall good experience"

4
02/01/2018

Very convenient location, spacious room, friendly staff, nice breakfast, wifi is fast. the only issue is that the heater is very loud, we had to turn it off in order to sleep, and it was a cold night.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear grijia, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously and use for our in-house training purposes. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Wonderful place to stay "

5
01/01/2018

My son and I stayed here 3 nights to enjoy New Years in Memphis. The Best Western Plus was not only a great price but we had a wonderful experience! The staff was super nice...from the ladies that checked us in to housekeeping! The rooms were spacious and clean. The breakfast was nice. There are many eating establishments near by as well as a nice mall. On a personal note, after we checked out and got an hour away, my son realized he left his ring in the room. I called the hotel and Tina sent housekeeping right up and called me to say the ring was found. She sent it to us!!! When I visit Memphis I will ONLY stay here because these folks go above and beyond!

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Mickey T, Thank you for reviewing your recent stay and providing the kind words and 5 star rating!!! We are glad you enjoyed your stay and were able to take advantage of the many surrounding restaurants and shopping outlets near by. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Good stay"

5
30/12/2017

Enjoyed stay, great location and lot of good places to get food. Parking was good but there was some trash laying in the parking lot. Clean lobby and good access to the lobby. Elevator door wanted to close before wife was able to enter, she uses a walker due to problems walking

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Ronald R, Thank you for your review as we take each and every guest review/comment seriously. I have already forwarded your review to our elevator maintenance company, Thyssen Krupp, to look into the door closing issue experienced, and do apologize for any inconvenience experienced. We thank you for your business and truly look forward to seeing you again. Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Been staying here for several years"

5
26/12/2017

I have stayed in this hotel probably 1000 times and they are always helpful and just a pleasure to speak with. The rooms are always clean, and everything is always in working order. In the years I have been staying here they have updated the hotel at least 5 times. Always kept up appearance of outside and lobby area.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear 808jwe, Thank you for reviewing your recent stay with us as do we take each and every guest review/comment seriously and use for our in-house training purposes. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Comfortable and clean, but small and dark"

3
21/12/2017

The hotel room itself was very clean and bed comfortable, but the size of the room and especially the bathroom, was one of the smallest I've had in the last few years. The décor was also so dark that I had to turn on every light in the room in order to be comfortable. The breakfast offerings were average.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear anonas, Thank you for reviewing your recent stay with us as all guest reviews/comments are taken seriously. In regards to your room's size, we understand that you were reserved in one of our smaller King Studio rooms, which work well for some travelers given the price point, but not so for others. We have many larger and different types of room types available which we will be more than happy to reserve for you the next time you are visiting us. Also, be prepared to see even further upgrades to our Breakfast Bar starting January 2018!!! We thank you for your business and truly look forward to seeing you again. Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Joseph Austin will make your morning shine!"

5
20/12/2017

We were in town in a group for a hurricane relief volunteer mission. The hotel was the best. They had little animals made of towels like cruise ships have, accompanied by snacks and welcome letters from the manager and owner. Also, the breakfast here is top notch. This upbeat chef, Joe Austin will make you a pancake, burrito or omelet personalized all complimentary. The staff, many of whom were personally impacted by the disaster that brought us to Houston, really demonstrated the resilience of Houston. It was a great stay and we will revisit the BW Galleria next time!

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear skiwheelr--Thank you for your kind words and 5 star rating. We are glad you enjoyed your stay and that our staff was able to take good care of you. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our magical city! Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"King Room not big enough for toddlers and Cupcakes for breakfast. "

2
20/12/2017

Traveling with a 16 month old is never the easiest, but when I got upstairs to my room and realized how tiny the king sized bed room was, I felt defeated. It was claustrophobic. There was wood furniture with sharp corners and a tiny walkway to get through the dresser and bed to the other side of the room. No room for a toddler to toddle. Room was hot and air conditioner wouldn't stay on. Made it downstairs in the morning for breakfast and had a chuckle though - Hostess cupcakes were being served. Overall, would be alright for one person but not clumsy little ones.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear J.J.S--Thank you for reviewing your recent stay with us. Please note that all guest reviews/comments are taken seriously. In regards to your room's layout, we understand that you were reserved in one of our smaller King Studio rooms, which work well for some travelers given the price point, but not so well for others. We have many larger and different types of room types available which we will be more than happy to reserve for you the next time you are visiting us. Yes, in addition to gluten free and vegan items, we do have cupcakes, and surprisingly, they are not just enjoyed by children:). We thank you for your business and truly look forward to seeing you again. Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"returning to kansas"

4
20/12/2017

This hotel was very clean and the personnel were very nice. After a long day of driving and nice welcome. The only thing was our room faced a four lane road and could here the road notice. But would still stay here again in passing through Memphis.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Barbara B--Thank you for reviewing your recent stay with us and for the 4 out of 5 star rating! We are glad everything was to your liking and that you enjoyed your stay. We look forward to seeing you again the next time you visit our wonderful city. Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Decent for price "

3
18/12/2017

The bed at the hotel was comfortable, but the sheets were very worn. The breakfast was nice. The staff was very accommodating and friendly. The hotel is very conveniently located on hwy 40, on the road to Nashville.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Patrick C, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously and use for our in-house training purposes. We are glad you enjoyed your stay including our newly upgraded breakfast bar. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Daughter's move"

5
08/12/2017

This hotel was excellent. We stayed 4 nights and have no complaints. The lobby was tastefull with plenty of seating along with coffee available anytime. We requested the larger King room with a sitting couch area. The room was nice and big as we wanted for visiting with relatives. I highly recommend this hotel. Oh and there are Lots of restaurants and the Galleria Mall close by.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear P5652RRkareng, Thank you for your kind words and 5 star rating! We are glad that your daughter's move went smoothly and that our staff was able to take good care of you. We thank you for your business and truly look forward to seeing you again when you come to visit your daughter in our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Thanksgiving"

5
01/12/2017

This hotel was such a joy for my family! The room my family and I stayed in was a 2 queen bed suite with the full kitchen for the thanksgiving holiday as we visited family in Memphis. The room was so much more than expected, especially the kitchen and washer and dryer in the room! The only issue was the sink's water pressure in the kitchen, but above all I would recommend this for any family that wouldn't mind saving money and making a meal!

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear commitoh, Thank you for your wonderful words and 5 star rating. We are glad you and your family enjoyed your Thanksgiving stay with us and were also able to take advantage of the Executive Suite we have to offer. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our magical city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Best Western Plus Galaria Inn - Memphis"

4
28/11/2017

This is one of the better BW's that I have stayed in. All of the staff that I interacted with from front desk clerk to housekeeping, we all very polite and professional. They helpful and accommodating with asked. My only reason for the poor sleep quality rating is due the intrusive highway noise that could be heard as a result of poor seals around the window air-conditioning units.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear D3832DUkenneths, Thank you for reviewing your recent stay with us and for the 4 out of 5 star rating! We are glad everything was to your liking and that you enjoyed your stay. I have already shown your review to our maintenance to address the a/c issue. We thank you for your business and truly look forward to seeing you again the next time you visit our wonderful city. Sincerely, Tina Powell, AGM BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Not a good night's sleep"

3
27/11/2017

Let me 1st say we stay at BW a lot...that being said I have to say overall this hotel had their signature bed and I always receive a clean hotel room from them. But I am very unhappy with the fact they offer child size pillows which are about 1/2 the size of regular pillows. No one with a normal adult size head could be comfortable with these pillows. In addition the heat/air system was extremely loud and kicked on all night long. Needless to say we did not sleep well. The breakfast hot items were not so good. There ware no biscuits or gravy and the sausage was like rubber.This hotel is very confusing to find the entrance...we drove in circles for 20 minutes before we figured how to get in.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear cgreyroma10, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously and use for improvement purposes. I have already shown your review to our head of housekeeping to investigate why there your room did not have the proper pillows that came with our brand new bedding design and have maintenance looking into the ac issue. We apologize for any inconvenience experienced and will do whatever it takes to make it up to you! Please contact us at your earliest convenience so we can discuss and resolve the issues you had. Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Nice Hotel with Major Design Flaws"

3
26/11/2017

We stayed in a standard king room on the I-40 side of the hotel. The window HVAC unit was open to I-40 so ALL the TRUCK NOISE bombarded the room so LOUDLY that it was difficult to sleep and you could not hear the TV without putting it up very loud. The room was very small with not enough room for 2 people to walk between the bed and the dresser without turning sideways to pass. The small vanity and sink were in the bedroom with the light shining on the bed so one person could not get ready while the other slept. The vanity was too small for 2 people and the sink was crowded onto one side and you couldn't wash your face without hitting your head on the towel bar. The refrigerator was TINY. On the plus side the shower was hot with a good spray head and plenty of water volume. The continental breakfast is better than most. I looked into a double queen room the day we left and it is a much better arrangement with more space and while the vanity is in the bedroom it is around the corner so the light does not shine directly onto the bed. Where the hotel is located is a nice place, but being right on the highway literally I gave it a poor rating. The room was very clean and the furnishings were good...I gave it average because it was so very small and cramped. It's great for one person, but not for two. I rated the value average because of room size and arrangement, and because for a $100 I expected all these things to be better. We had stayed in a LaQuinta the night before for $20 less per night and had none of these issues.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear gaylong840, Thank you for reviewing your recent stay with us. Please note that all guest reviews/comments are taken seriously. In regards to your room's layout, we understand that you were reserved in one of our smaller King Studio rooms, which work well for some travelers given the price point, but not so for others. We have many larger and different types of room types available which we will be more than happy to reserve for you the next time you are visiting us. We thank you for your business and truly look forward to seeing you again. Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Sister Weekend"

5
20/11/2017

The stay was great and everyone was very friendly! I would definitely recommend this hotel. The breakfast was the typical standard breakfast The beds were very comfortable. The TV remote came in a sanitized bag which was great.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear kristio498, Thank you for your kind words and 5 star rating. We are glad you and your sister enjoyed your stay with us and that our staff was able to take good care of you both. We truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"This is a clean and very Pleasant ,Best Western. The bowl a of fruit and peppermints were a nice extra touch .??.??????"

4
15/11/2017

This is a nice and clean..but very pleasant Best Western.The employees go beyond their duties.The checkng in process was very fast and stress free.The frid and coffee..maker..plus mircowave..was a plus for me.Thank You management...for the service and caring attitude.You made my trip to Memphis a pleasure.Your front desk staff..lea and Jamie made my visit a good one.The free breakfast...and service with a smile..won my heart.My room being very clean and we'll taken care of..just makes me want to come back again.Sincerely,Bigbabybanks.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear bigbabybanks, Thank you for reviewing your recent stay with us and for the 4 out of 5 star rating! We are glad everything was to your liking and that you enjoyed your stay. We thank you for your business and truly look forward to seeing you again the next time you visit our wonderful city. Sincerely, Tina Powell, AGM BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Very good experience. Room was small but well kept."

4
15/11/2017

Very good experience. Room was small but clean and hotel was clean and staff was polite and helpful. Hotel is locayed near many restaurants as well as a shopping mall and movie theater. Would stay here again but would order a room with double bed so room would be adequate size.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear ryanbJ7755SH, Thank you so for your kind review and 4 star rating. We are glad you not only enjoyed your stay with us but the surrounding shopping/dining options available. We thank you for your business and look forward to seeing you again real soon! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Good value"

4
14/11/2017

A good choice for an overnight stay after a day on the road. Breakfast was just okay but there were a lot of choices. Staff was extremely helpful and they even upgraded our room without asking. The room was very clean. In an area with lots of restaurants close by.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Rosemary L, Thank you for reviewing your recent stay with us. We are glad everything was to your liking and that you enjoyed your stay. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city. Sincerely, Tina Powell, AGM BW PLUS Galleria Inn & Suites Memphis, Tennessee

"NOISY A/C AND UNCOMFORTABLE BED"

1
04/11/2017

A/C unit was very similar to a window unit. Extremely noisy even though it was working properly. Had to wear earplugs to sleep and they didn't even completely block out the noise. The bed was also extremely uncomfortable.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Kimberly S, Thank you for reviewing your recent stay with us as we take each and every guest review/comment very seriously. I am very sorry to hear that your stay was less than satisfactory, and have already shown your review to our head of maintenance to look into. I definitely look forward to hearing from you at your leisure so we can definitely make it up to you. If there is anything else which we can do for you, please let me know. Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Good to go"

4
02/11/2017

Had an over night with a late check in. The rooms were extremely clean, and nice, if just a bit cramped. Breakfast was great. Good deal for the money. I wouldn't hesitate to stay again. The hot tub easily fit 2 people.

BWGalleria, Manager at Best Western Plus Galleria Inn & Suites, responded to this review
Dear Dustin C, Thank you for your wonderful comments. We are glad you enjoyed your stay and our staff was able to take good care of you. We truly hope to see you again on your next visit to our wonderful town!! Sincerely, Tina Powell Best Westen Galleria Inn & Suites Memphis, Tennessee

"satisified traveler"

5
29/10/2017

This hotel is exceptional. employees have pride in their place of employment and it shows. The breakfast area was kept clean,the tables were wiped clean after each person left and the trash cans were emptied. The rooms were quiet even though there was a highway near by.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear ruthstan, Thank you for your kind words and 5 star rating. We are glad you enjoyed your stay with us and that our staff was able to take good care of you. We truly look forward to seeing you again the next time you will be visiting our magical city! Sincerely, Tina Powell General Manager

"Good value for the money and quality"

5
28/10/2017

Over all a very satisfactory experience. The staff, room, and amenities were very satisfactory. Comfortable bed, clean and quiet room. The breakfast was average compared to other similar places I have stayed. There are good restaurants in the area.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear garywF2261GS, Thank you for your kind words and 5 star rating. We are glad you enjoyed your stay with us and were able to take advantage of the many wonderful restaurants surrounding us. We truly look forward to seeing you again the next time you will be visiting our magical city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"room review"

5
27/10/2017

The room was very clean, which I appreciate the most. There was no hair dryer in room, I had brought my own so not sure if I would have asked for one if I would have gotten one. All in all I would stay again for sure.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear WILLIAM B, Thank you for your review and and 5 out of 5 star rating!!! Since our recent renovations, we no longer have the wall mount hairdryers, but place them in the closet shelf; sorry of the inconvenience. We are glad you overall enjoyed your stay with us and truly look forward to seeing you again the next time you will be visiting our magical city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Sold on King Mini-Suite Setup"

5
26/10/2017

Our party stayed in king mini-suites. Having a separate bedroom was needed, and the setup of these mini-suites was good. Drawback was that although the sink, coffee bar, closet, couch, side chair and table, and additional TV were all available without having to open the bedroom door, the tub/toilet was not. For the person sleeping in the bed, the bathroom light shines directly in their eyes. Another small annoyance for the sleeper is the odd way the air conditioning unit cycled on-and-off constantly. Other than these small issues, it was very clean, very comfortable.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Sheila B, Thank you so very much for your kind words and 5 star rating. We are glad you enjoyed your stay especially our newly renovated guest rooms/suites. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Worst Air Contioning"

1
25/10/2017

Could not sleep because of the roar of the AC unit and only had a remote control that you could not see what you were changing. Only way to quiet unit was to turn it off and then it got so hot you could not stay in the room. Horrible night and would never stay there agin.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear klingerb2016---Thank you for reviewing your recent stay with us as we take each and every guest review/comment very seriously. I am very sorry to hear that your stay was less than satisfactory, and have already shown your review to our head of maintenance to look into. I definitely look forward to hearing from you at your leisure so we can definitely make it up to you. If there is anything else which we can do for you, please let me know. Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Best value"

5
23/10/2017

The location was excellent rooms where very clean internet was fast and front desk greeted me and was very polite and helpful, full breakfast and spacious dining area made it very comfortable to enjoy...

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear justinY96301S, Thank you for your kind words and 5 star review! We are glad everything was to your satisfaction and that our staff was able to take good care of you. We thank you for your business and truly hope to see you again the next time you will be visiting our magical city. Sincerely, Tina Powell, Assistant General Manager BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Hotel"

5
15/10/2017

The hotel was beautifully decorated. The room was very nice everything was clean. The breakfast section was really good. I liked the entrance the fall decor was both fun and tasteful. The staff were professional and friendly.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear marlenep713, Thank you for your kind words and 5 star rating. We are glad you enjoyed your stay with us and truly look forward to seeing you again the next time you will be visiting our magical city!

"Excellent location!"

5
13/10/2017

This hotel was really awesome. There were so many restaurants close to us that it was difficult to decide what to eat! My only down fall was the mattress did hurt my bad back, but otherwise it was a extremely comfortable room and very large.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear N88630Hkarenw, Thank you for your reviewing your recent stay with us. I am sorry to hear that our new bedding was not very comfortable for you, however, I am glad that you did enjoy your overall stay especially our Wolfchase Galleria shopping/dining location. We thank you for your business and truly look forward to seeing you again the next time you will be visiting our wonderful city!!! Sincerely, Tina Powell, Assistant General Manager BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Lack of sleep"

2
11/10/2017

First, I must say the hotel and room were clean. The staff were very helpful. However, the room has a window unit air conditioner in the wall that is quite noisy. It's so high, I couldn't reach it to adjust the room temperature without standing on a chair. It's right over the bed, so if you're a sound sleeper, like me, this is NOT the place for you. Then, there's the window issue. Our room faced the major highway, and there's a huge, bright security light shining right at the window. It kept the room lit brighter than a Christmas tree! The curtains don't close, so if you like a dark room, this is NOT the place for you.. Then, almost worse than all if this is there are no USB ports, so if you have to plug in electronics, bring your wall outlets! By the way, the outlet on the right side of the bed didn't work, so don't plan on charging your phone next to your bed. Off to breakfast, hoping for a good experience.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Donna A, Thank you for reviewing your recent stay with us. Please note that we take each and every guest review/comment seriously and use for our improvement purposes. I have already shown your review to our head of housekeeping to investigate why there was not a remote control for the ac unit in your room and why the window black out drapes were not functioning. We are sorry to hear about your experience and will do whatever it takes to make it up to you! Please contact us at your earliest convenience so we can discuss and resolve the issues you had. Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Memphis Trip 2017"

4
11/10/2017

The hotel was nice the room was kept clean every day and overall hotel was good. Close to everything and attractions we wanted to see. Only issue was Wi-Fi wouldn't stay connected. Overall decent place to stay and seems to be in a good area.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Christine H, Thank you for your reviewing your recent stay with us. We are glad you enjoyed your overall stay and our staff was able to take good care of you. I have already sent your review to our IT Support team to investigate the issue you were having so we can immediately have it corrected. We thank you for your business and hope to see you again on your next visit to our wonderful town!! Sincerely, Tina Powell Best Westen Galleria Inn & Suites

"Retiree traveler"

5
08/10/2017

Hotel was very clean and employees were very friendly and provided excellant suggestions. We especially liked having the larger suite that had a reading room separate from the other area. Lobby and breakfast area was nice.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear MoMob5, Thank you for reviewing your recent stay with us. We are glad everything was to your satisfaction and that you enjoyed your stay. We thank you for your business and truly hope to see you again the next time you will be visiting our magical city. Sincerely, Tina Powell, AGM BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Trip east"

3
02/10/2017

Please read my review, disappointed in room. No hairdryer and inconvenient entry to bathroom. I have stayed in many of you hotels and was very satisfied. This room was to be a luxury suite and it was not.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear 377dorish, Thank you for reviewing your recent stay with us as we take each and every guest review/comment seriously. I am sorry your were not fully satisfied with your stay. Even though we are an older and yet, newly renovated property, we have several different room layouts throughout the property, and while one layout might work out great for a guest, another layout will work out better for another. Please let us know the next time you will be returning to our wonderful city, and we will be more than happy to reserve you one of our other types of guest rooms/suites. Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Excellent staffing and location"

5
29/09/2017

This hotel is located in a very nice area for visiting Memphis. The staffing was very knowledgeable and very professional. The hotel is very well kept and the rooms clean with a comfortable bed. The breakfast was very good with many items of choice. Recommend this to everyone.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Gerald H, Thank you for your kind words and 5 star review! We are glad everything was to your satisfaction and that our staff was able to take good care of you. We thank you for your business and truly hope to see you again the next time you will be visiting our magical city. Sincerely, Tina Powell, Assistant General Manager BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Roaches in a Hotel"

2
28/09/2017

Best Western would have been a pleasant visit if there were not so many live roaches in my room in fact one of the staff members had to spray to attempt to get rid of the roaches, but some still appeared after the spray.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear M6598Alanitam, Thank you for reviewing your recent stay with us. We are sorry to hear that your stay was less than satisfactory as we take each and every guest comment/review very seriously. We have already submitted your review to Orkin Commercial, our preventative pest maintenance company for an answer as despite being a 30 year old award winning property and newly renovated, we have never had any such issue. We definitely look forward to hearing from you at your leisure so we can make it up to you. If there is anything else which we can do for you, please let me know. Sincerely, Tina Powell General Manager

"Great place for work or pleasure stay"

5
27/09/2017

I have stayed months in this hotel. It has always been a pleasant stay. They staff has always responded to my request in a timely manor. From borrowing a power strip to the chair in my room. Very pleased with the treatment I receive when I stay at the Galleria Inn & Suites.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear X7555JUtomt, Thank you so very kindly for your 5 star rating and wonderful review. We thank you for your business and are honored to be your home away from home! Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"No Compation"

3
26/09/2017

We rented three rooms and we thought everything was okay my sister went to go in her room and there were people in there hollering at us telling us that they were renting the place so that was a major Hoops when we went back down to the office to tell them that somebody was in there they had no compassion for what had happened and put us into another room when they already told us they didn't have any more rooms so it was just a mess and we felt as though their attitude was not appropriate.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Mhgaidin, Thank you for reviewing your recent stay with us. Please note that we take each and every guest comment very seriously. I have already shown your review to our FD Manager to look into the issue mentioned and do apologize for any inconvenience you may have experienced. We truly look forward to making it up to you on return visit to our wonderful city. Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Quality service"

5
26/09/2017

Hello there, I write on behalf of my brother, George Spears, who recently had the pleasure of staying with you. He was on a "bank holiday" bus tour which included Memphis, TN. He wants to convey his thanks for such a lovely visit and congratulate the company on their fine staff. He speaks very highly of the hotel and the staff both.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Georgia S, Thank you kindly for your review and 5 star rating. We are glad your brother enjoyed his stay, and we were truly honored to host his tour group. We look forward to his and yours, hopefully, next visit to our musical and magical city. Sincerely, Tina Powell, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Great place to stay"

4
22/09/2017

Friendly staff, clean and comfortable rooms. Nice hot breakfast, plenty of options! We would stay there again when traveling in the area. The front desk staff even gave us a travel guide and dinner recommendation for downtown Memphis.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear 988melindad, Thank you for your wonderful comments. We are glad you enjoyed your stay and our staff was able to take good care of you. We truly hope to see you again on your next visit to our wonderful town!! Sincerely, Tina Powell Best Westen Galleria Inn & Suites

"All around great hotel."

5
20/09/2017

Best Western Galleria Inn & Suites is a great place to stay. All front desk clerks are friendly, as is the whole staff. They have just remodeled the lobby and rooms. The owner is there most days, and is a great guy.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Keith M, Thank you for reviewing your recent stay with us. We are glad everything was to your satisfaction and that our staff was able to take good care of you. We thank you for your business and truly hope to see you again the next time you will be visiting our magical city. Sincerely, Tina Powell, Assistant General Manager BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Unwanted Noise"

3
17/09/2017

The A/C unit makes too much noise when it kicks on during the night when things are quite and the proximity to the interstate invites random truck and car noise. The location to restaurants is great for dining.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear earnstd2017, Thank you for reviewing your recent stay with us. Please note that we take each and every guest comment very seriously. We have already shown your review to our maintenance staff to look into the ac issue you had experienced. We truly look forward to your next visit to our wonderful city. Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Dr D"

5
15/09/2017

Great location and very comfortable. Quiet clean fabulous decor- will surprise you. Not your standard Best Western. Not really wanting to let the secret out!!! Parking can get tight but adequate. Discount was provided to nearby restaurants.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear L1099EWkevind, Thank you for reviewing your recent stay with us. We are glad you enjoyed your stay and truly look forward to seeing you again real soon the next time you will be visiting our magical city. Should there be anything else we can do for you, please let us know. Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"So Many Good Things"

3
10/09/2017

There were some really good things about this hotel and I wish I could give it a higher rating. The clerk at check-in was very helpful about changing our room. We had reserved a large King but when we got to our room, the noise from the adjacent interstate highway was really bad. No way we could sleep in that room. I went back to the desk and she moved us to a double queen suite. A real suite--with a door between living and sleeping area! The room was clean and the beds were comfortable. The bathroom was a little small, but more than adequate. Good pressure in the shower. Both rooms had large TV's. The one in the bedroom was as big or bigger than most hotels and the one in the living area was even larger. And both had a great picture--obviously HD. But the air conditioner situation was truly unbelievable--in both rooms. The units were the kind you would describe as a window shaker, but they were mounted in the wall--very high on the wall. Almost to the top! In the first room, I had to stand on a chair to see the thermostat, read the controls, and adjust it. There was a chair that would hold my weight, but not my 6'2", 200+ husband. And this thing was mounted so high, he couldn't reach it! In the queen suite, the unit was mounted just as high, next to one of the beds. The only way to adjust it was to stand on the bed. The compressor was very noisy, so we still didn't sleep well. For these reasons, I can't really recommend this hotel. If you are going to stay there, be sure to reserve a room on the side of the building away from the interstate!

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Slovetx, Thank you for reviewing your recent stay with us. Please note that we take each and every guest comment very seriously and use for training purposes. We have already shown your review to our maintenance staff to look into the ac issue you had experienced. We do apologize for any inconvenience you may have experienced and truly look forward to your next visit to our wonderful city. Sincerely, Tina Powell BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Great Hotel"

5
10/09/2017

Great Stay, Very Helpful Staff, Good Breakfast, will stay again when in the area. Room nice, comfortable etc. sdkjdf' qk;sljq'skjg ]fgb;ovjqe 'g;lwdjbv e;lo ';dklsjgd['pgijwe[gojwe[goj2e]tpj'df;lkg 'wdf;lgkd' fglkdf ;lk

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear donaldk891, Thank you so very kindly for your review. We are glad you enjoyed your stay and our staff was able to take good care of you. We truly look forward to your next visit the next time you will be visiting our magical city. Sincerely, Tina Powell, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Great place to stay"

5
10/09/2017

This Best Western was a great place to stay. Very clean, nice location with many places to eat. Shopping mall close by. We had a King suite and it was very nice, only the bathroom was very small. We will stay there again.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear jmlowe2013, Thank you kindly for your review and 5 star rating. We are glad you enjoyed your stay and truly look forward to your next visit the next time you will be visiting our musical and magical city. Sincerely, Tina Powell, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Never again"

1
07/09/2017

My room had wiring issues. Lights, fridge, microwave flashed on and off all night. Never again. Front desk staff were mostly missing in action after dark. When you could locate them or management, they were vastly unhelpful.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Sheryl P, We understand you had a not-so-great experience at hotel, but we truly believe you might have us confused with another property as we have recently undergone a major renovation; our fridge/microwave units are hidden in furniture cabinets thus no light is visible. Also, we have multiple staff on front desk in the evenings and aside from front desk manager, we have General Manager, and an AGM on site virtually every morning. If you would further like to discus, please contact me at your convenience. Sincerely, Nonni Bakshi BW PLUS Galleria Inn & Suites Memphis, Tennessee

"It was fine for a nights stay"

3
06/09/2017

They had the best looking lobby and friendly staff, but the top lock on the door was broken and there was a street light right outside the window and the curtains didn't shut so anyone outside the hotel could see you dressing and your room was fully lit all night thanks to the street light. It shines directly on the bed. Oh and my bagel was stale, but that's not a big deal

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear darkhunter4hire--Thank you for reviewing your recent stay with us as we take each and every guest review/comment seriously and use for training purposes. We are glad you enjoyed our newly renovated lobby and our staff's southern hospitality. We are already looking into the newly installed window treatments in your room to see why the blackouts may/may not have functioned. We truly look forward to seeing you again the next time you will be visiting our wonderful city. Sincerely, Leslie Rockholt General Manager

"One night stay"

4
31/08/2017

Booked directly through the front desk. Rather pricey. Very clean and modern looking. The room was great and beds were very comfortable. Over night security is present. The front desk staff is extremely helpful. The breakfast selection is very good. Many eating establishments close by. Location is close to the expressway.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear grinch4, Thank you for reviewing your recent stay with us as we take each and every guest review/comment quite seriously. We are glad you enjoyed your newly renovated room and that our staff was able to take good care of you. We truly look forward to see you again real soon. Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Weekend Getaway!"

4
29/08/2017

This hotel is fantastic! It was nice and clean, very friendly staff, breakfast was excellent. I had a room right by an elevator and it was quiet. The only thing is if the refrigerator was a little colder, I didn't see a tem control on it. But I will definitely stay again.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear elizzierussell, Thank you for your kind review. I am glad you enjoyed your stay and found everything to your liking. We truly look forward to seeing you again the next time you will be visiting our musical and magical city! Sincerely, Leslie Rockholt General Manager

"Average hotel"

3
29/08/2017

This is an average hotel. It is clean and staff was very cordial and helpful, but the King room was poorly designed for a fairly new property and the AC was difficult to adjust. Bed was ok. It would depend on what other hotels you use for comparison. After nearly 30 nights on the road this year, we found this property to be average.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear louisehL5072NN, Thank you for reviewing your recent stay with us. Please note that all guest reviews/comments are taken seriously. I am sorry to hear that despite our new renovations you still found your stay less than satisfactory. In regards, to your room's layout, we do have several other different room types available and will be more than happy to reserve one more to your liking the next time you are visiting our wonderful city. However, we are glad that you found our staff cordial and helpful. Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Comfortable place"

5
27/08/2017

I really liked the suites here. Felt like we were in a good part of town. The room was clean and spacious. Beds and pillows were comfortable. Lots of parking. Seemed close to everything we wanted to do.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Todd G, Thank you for your kind words and 5 star rating! We are glad you and your family enjoyed your stay with us especially our new bedding! We truly look forward to seeing you again the next time you will be visiting us here in Elvis Town:) Sincerely, Leslie Rockholt General Manager

"Great hotel to take a rest from the road"

5
23/08/2017

Located very close to the I40 exit ramp and very close to Memphis downtown area. I think it is a great hotel to take a rest from the road. My only complaint was that they for some reason they moved the bathroom sink into the outside of the bathroom which was uncommon for me.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear rakithab2017, Thank you for reviewing your recent stay with us. We are glad you enjoyed your stay and our easy and convenient I-40 location. In regards to the sink location in your guest room, we have many different room types with varying layouts, and will provide you with another selection of your choice the next time you visit us in our musical/magical city! Sincerely, BW PLUS Galleria Inn & Suites Memphis, Tennessee

"Comfortable Beds! Best hotel in our 4000 mile road trip!"

5
19/08/2017

This hotel is fantastic! Booked here due to Hilton being sold out, which is where we usually stay with our 2 toddlers and 11 year old. We were completely impressed. Mary was kind and helpful checking us in. The room was so beautiful. Clean, comfortable, quiet, with a huge 60+ flat screen in the living room. Our kids thought they were at the theatre! The beds were simply dreamy. Breakfast was plentiful and fresh. The coffee was delicious. We will never stay anywhere else when we are traveling through Memphis! Thank you Best Western!

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Karen P, Thank you for your kind words and 5 star rating! We are glad you and your family enjoyed your stay with us and that our staff was able to take good care of you. We truly look forward to seeing you and the kids again the next time you will be visiting us here in Elvis Town:) Sincerely, Leslie Rockholt General Manager

"Decent but lacking"

3
15/08/2017

The hotel is decent but the lighting glowed like an industrial work space. There was only one small a/c for the two rooms in the suite and the bathroom was small for a suite that fits 6. The rooms never really got very cool. Just not that impressed.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear John T--Thank you for reviewing your recent stay experience with us as we take each and every guest review/comment seriously. I am sorry to hear that you were not fully satisfied despite our newly renovated design. Please contact us at your leisure so we can further discuss your stay and definitely make it up to you. Sincerely, Leslie Rockholt General Manager

"Very Impressed"

5
14/08/2017

We booked this property on Hotel Tonight for a last minute spontaneous trip across the river. Wasn't sure what to expect at the really good deal we booked at..however, this was one of THE cleanest hotels we have stayed at. Our room on the second floor faced the highway but was surprisingly very quiet. The decor/finishes of this property are very up to date and the nod to the Memphis scene in the photography is a nice touch. Very pleased. Staff was friendly and accomodating when we asked for extra blanket. Did not wake up in time for breakfast (so can't comment on the quality of the food) but the fact that housekeeping honored our do not disturb tag on the door allowed us to sleep in and rest quietly until time to check out. We would definitely stay here again.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear taylormkb, Thank you reviewing your recent stay with us. We are glad everything was to your satisfaction and that you enjoyed your stay. We thank you for your business and truly hope to see you again the next time you will be visiting our magical city! Sincerely, Leslie Rockholt General Manager

"A great value"

5
10/08/2017

This Best Western was perfect for us. The hotel was right off two main highways outside Memphis, the check in was easy, the beds were really comfortable and the breakfast was a great mixture of cold and hot fresh food that included soy and almond milk alternatives. They even sent me my favorite pillow after I'd called and asked if they'd found it, as well as a toothbrush I didn't know I'd left behind. It was nice to find a place that didn't charge extra for a fifth place for families of 5. Since we booked a few hours before we arrived we even got a last minute discount.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear deborahkZ1301ZT, Thank you so very kindly for your review. We are glad everything was to your satisfaction, and that you were reunited with your favorite pillow:) We truly look forward to your next visit the next time you will be visiting our city. Sincerely, Leslie Rockholt General Manager

"Great Highway Access"

5
09/08/2017

Best Western personnel were very professional and courteous, which I appreciate a lot! The facility has easy on-and-off and is in the center of a lot of things yet, enough distance from Memphis to keep travelers away from city traffic hassle that I avoid on my road trips.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Clay R--Thank you for your great review and rating. We are glad our staff was able to take good care of you and that you were able to take advantage of our easy i-40 on/off access. We appreciate your business and look forward to seeing you again real soon! Sincerely, Leslie Rockholt General Manager

"Great place"

4
08/08/2017

The hotel was clean,staff friendly,rooms was excellent and close off the interstate.Would definitely choose this hotel again.Good area also.We have never had a problem with choosing Best Western as our choice of hotels!!

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear 246evelynh--Thank you for your kind review. I am glad you enjoyed your stay and found everything to your liking. We truly look forward to seeing you again the next time you will be returning to the area! Sincerely, Leslie Rockholt General Manager

"Never Again"

1
07/08/2017

We had roaches in our room. We were moved into another room and their were roaches in there too. We needed extra towels in the 2nd room because it wasn't any washcloths. We were told we would have to check back in the morning because there wasn't any available. They offered for us to move again but by that time we were thinking if they are in here they are everywhere. So we searched the room all over and disinifected everywhere we could and prayed we didn't find anymore. My husband went down to talk to a manager both days but their was never one available. We were told we would have to wait til Monday. Very disappointed with the independently owned hotel. Will not be back if it is in our control.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear 441harolds--I am very sorry to hear that your stay with us was less than satisfactory as we take each and every guest comment/review seriously and use for our Team improvement training purposes. Please note that despite our maintenance and housekeeping staff's evaluation of the room, we still submitted your review to Orkin Commercial, our preventative pest maintenance company for the last several years. I have also shown your review to our head of housekeeping to look into since after our renovations, we have all new amenities and should also have plenty of guest supplies in stock. I definitely look forward to hearing from you at your leisure so we can definitely make it up to you. If there is anything else which we can do for you, please let me know. Sincerely, Leslie Rockholt General Manager

"Best Western Plus"

5
04/08/2017

I loved being near Wolfchase Mall, Walmart and the expressway. The breakfast was good and the hotel staff was phenomenal. The only thing missing is a pool. On site guest laundry was a pleasant surprise

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear 378robinw, Thank you for your wonderful rating and review. We are truly glad you enjoyed your recent stay with us. We look forward to your next visit where you can do even more shopping and dining in the Wolfchase area:) Sincerely, Leslie Rockholt General Manager

"good night"

5
02/08/2017

everything was well worth the price. location was very convienent to shopping and reasturants were really close to the hotel. access to the interstate was very accessable. they even gave discounts to the better places to eat.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear 542russelll--Thank you for the great review and 5 star rating!!! We are glad you enjoyed your stay and the surrounding restaurants. We look forward to your next visit with us. Sincerely, Leslie Rockholt General Manager

"Great Stay"

5
01/08/2017

Husband and I had an overnight stay on an anniversary trip. We arrived about 3:30 and check in was a breeze. We stayed on the 4th floor on the side facing the freeway. I could hear the traffic at times but not enough to disturb my rest. This location is close to shopping and plenty of choices for dining. The lobby and the room are both upgraded and nicely appointed. We had the jacuzzi suite and the tub was REALLY NICE! Breakfast was well stocked and displayed nicely. Check out was eazy and quick. No problems this time and we plan on returning to this location many times in the future.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Anthony K--Thank you for your kind words and rating. I am glad everything was to your liking including our newly appointed guest rooms and public spaces. We truly look forward to your next stay with us!!! Sincerely, Leslie Rockholt General Manager

"Road trip fun"

4
27/07/2017

we found a great deal for this hotel during 4th of July weekend, could not be happier. The hotel from the outside as your typical looking hotel, but once you go inside it is very nicely decorated, with cool bright colors, very nice. The staff was very friendly at check in. The rooms look newly decorated very surprising and we really liked it. We used the gym, which was a little disappointing, the TV would get stuck on a channel and the treadmill was kind of slow and made a noise, which was OK since i had head phones on.The distance from the downtown area is around 25minutes, not to bad. My hubby tried the breakfast he said it was typical with your breads and juices and yogurt and cereal, free breakfast is always good. The area had tons of plazas near by with shopping and food choices for everyone.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear dig3002, Thank you for your review as we value and use each and every guest review/comment for training purposes. We are glad you enjoyed our newly remodeled property. I have already shown your review to our maintenance to look into the fitness room and hopefully, by your next visit to our magical city, we will have all of our renovations completed and leave you with a 5 star experience!!! Sincerely, Leslie Rockholt General Manager

"Road trip"

4
26/07/2017

This is an older hotel, but they've done a nice job updating it. Staff is nice, hotel is clean, regular rooms a bit small, but the suites are nice. Bathrooms pretty tiny, but overall I would stay here again.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Dana T--Thank you for reviewing your recent stay with us and for the wonderful rating. We are glad you enjoyed everything and that our staff was able to take good care of you. We truly look forward to seeing you again real soon. Sincerely, Leslie Rockholt General Manager

"Best Western Galleria - Memphis, TN"

5
24/07/2017

This is a fairly new hotel. The lobby and rooms are very nicely decorated and quite classy. The bed was super comfortable. Only downside was ice machine not available on our floor (12th). This was a "comp" night for us as we used our BW points. We were very happy with our room and our stay.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Floyd C--Thank you for kind words and 5 star rating in regards to your recent stay with us. We are glad everything was to your satisfaction and cannot wait to see you again! Sincerely, Leslie Rockholt General Manager

"Fantastic Property"

5
20/07/2017

I had a major problem with my booking through Expedia. Tina, the manager, was wonderfully gracious and supportive in helping me get it rectified. The property was pristine. The beds were comfortable, the room was modern and well-appointed. I can't say enough except that I wish we had been able to stay on longer. I will return on my next stay in Memphis.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear desotoeaglemom--Thank you for your kind review. I am glad everything was to your liking and that our staff was able to take good care of you. We truly look forward to seeing you again on your next visit to town. Sincerely, Leslie Rockholt General Manager

"Super value"

4
20/07/2017

Very pleased with our stay. Breakfast bar the best we have ever seen. They even had Almond milk!! Work out room in great shape, everything clean and working. Impressive. Rooms small but updated and very clean. Would stay again.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Kenneth B--Thank you for your wonderful review. Please note that we take each and every guest review seriously and then use for our Team training purposes. We are glad you enjoyed your stay including the newly upgraded gluten free B'fast Bar items and newly finished fitness room. We can't wait to see you again to show you more of our upgrades currently under process! Sincerely, Leslie Rockholt General Manager

"very nice room!"

4
19/07/2017

Stayed here a few months ago. Our room was super nice and clean. The mall was in walking distance from the hotel. Plenty of restaurants nearby as well. The staff were pleasant. I would stay here again. Highly recommended!!

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear lalabby_504--Thank you for your wonderful words and review. I am thoroughly glad you enjoyed your stay and our staff was able to take good care of you. We truly look forward to seeing you again real soon! Sincerely, Leslie Rockholt General Manager

"Memphis for the weekend"

4
18/07/2017

I was in Memphis for a long with a friend. helping her complete arrangements for her upcoming move to Memphis. The Best Western was very comfortable. Room was clean and up to date. Beds were extremely comfortable as was the temperature. The breakfast was a little lacking; we were surprised there was no yogurt available but it was kept stocked and neat. Staff was friendly and helpful. Would definitely return to this facility if not travelling with my dog.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Ginny D--Thank you reviewing your recent stay with us and we are glad you found our new guestroom bedding comfortable. We are sorry you did not see our yogurt choices as they all placed in the glass cooler below juice machine along with the soy milk/almond milk and other items requiring lower temperature. We truly look forward to your next visit! Sincerely, Leslie Rockholt General Manager

"Comforable and clean"

5
16/07/2017

We definitely recommend this hotel to all. We made this stop to visit Graceland. We were originally concerned about being too far from Graceland but the drive was not too bad and we ended up very happy we stayed here.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear leonardl490--Thank you so very much for your kind words. We are truly glad your stay was enjoyable and you were able to take advantage of our great location directly off I-40. We truly look forward to your next visit!!! Sincerely, Leslie Rockholt General Manager

"Good"

4
13/07/2017

Huge rooms, microwave and fridge, comfy bed and pillow, no welcome gift like the other best westerns but the lady was training and maybe didn't know any better. Breakfast was ok, eggs, waffles, cereals etc. I would stay again

"Galleria Inn and Suites"

5
11/07/2017

I totally would stay again. The hotel was very clean almost new. The luggage carts are not the traditional type but you can adapt. They are similar to airport carts with a hanging bag extension. The staff was helpful.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear stephenw0347HV--Thank you for reviewing your recent stay with us. I am glad everything was to your liking and our staff was able to take good care of you. Yes, the luggage carts are of a new design to match the renovations and decor of the property. We truly look forward to your next visit so we can show you all of our completed designs and upgrades! Sincerely, Leslie Rockholt General Manager

"It was ok"

3
07/07/2017

Stayed here 2 nights and it was ok we did have some issues. The first night we checked in and got to our room in was nice and it was clean, but when we got up the next morning and tried to take a shower we realized that the shower head was broke off inside the wall. I went down to the front desk and they were very nice about it and even moved me to another room it was a suite much bigger and nicer than the first room I had. Another issue that I had was that both mornings that I was there I was woke up to people working in the hallway outside of my rooms. The were stripping the wallpaper you would think that they would have at least waited until later in the day not at 7 am. Also the second day I found out as I left that they were cutting concrete at the back entrance. When I got to my car it was completely covered in concrete dust. The bad part is that there was dew on my car first so when the dust got on there it was on there I was not able to get it off there I had to have my car professional cleaned to get it all off. Btw I had to drive 500 miles with that partially on my windshield. If I knew that they were cutting concrete on that side I would have not parked near there but no one told me. So on the positive side the breakfast was good and the staff was friendly and helpful with my room.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Joel C--Thank you for reviewing your recent stay with us. I am sorry to hear that your stay was less than 100% as we take each and every guest review and comment seriously and use for training purposes. I understand that you had stayed during our renovation and do apologize for any inconvenience caused by the crew. Please contact us at your leisure so we can definitely make it up to you. Now that all of the major renovations have been completed, we look forward to your return visit so we can show you our new entrance water feature and public area! Sincerely, Leslie Rockholt General Manager

"Best Western Galleria, Memphis, TN"

5
04/07/2017

Good area, lots of food choices. All staff, especially front desk were extremely knowlegeable, friendly and helpful, including trainees. Breakfast was very good, lots of choices. Rooms were roomy and queen beds were spotless and very comfortable. Entrance and lobby under upgrades so hard to comment as were not completed. Great Location, right off I40.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear ladyboater--Thank you very much for your kind review. We are glad you enjoyed your stay and especially our easy I-40 on/off access. We look forward to seeing you again once all of our new renovations have been completed!!! Sincerely, Leslie Rockholt General Manager

"Decent place to spend night"

4
03/07/2017

This hotel is nothing fancy but if you're looking for a decent place to spend the night, it was great. The front desk employees were very helpful and friendly. The location was a little difficult to find because it was behind the Firestone but fairly convenient once we found it. Breakfast left something to be desired, mainly carbs, so we went somewhere else for breakfast.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear M6142EOamandad--Thank you for reviewing your recent stay with us. I am glad you enjoyed your stay and our employees were able to assist to you. I have already sent your review to our rep at US Foods too look into a less carb option in addition to the gluten free breakfast section we already have. Hopefully, by your return visit, we will have another item(s) to add to our Breakfast Bar and our renovations shall be completed by then:) Sincerely, Leslie Rockholt General Manager

"Almost a 3 star rating but it was a bad room for a Rewards Member"

2
02/07/2017

Too bad we ended with this memory of Best Western because the Best Western we stayed at in Sedona, AZ was like 'night and day' compared to this property. This was just an overnight stay at this Best Western on the east side of town (Exit 18 off I-40). The coupon was $85 (w/tax $102) for the night. Memphis adds on four taxes (state, county and two for the city). It's getting to be a real money grab for everyone. We don't think we will stay in Memphis again. Even though we were a Rewards Member we still ended up on the bottom floor facing the interstate by the ice machine. The room was the smallest we have ever seen, with the bathroom sink in the room itself. It did have a king bed, big 48" high def. TV, fridge (no freezer) and microwave. Yes, it all fit in there but the air conditioner was way up high on the wall and could barely be reached. This shouldn't be a room for a Rewards member. How can we give 3 stars??

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Hooked_on-travel77, Thank you for reviewing your recent stay with us. Please note that we take each guest review seriously and then use for Team training purposes. I am sorry to hear that you did not enjoy your stay in the King studio room. Yes, it is a smaller (Studio) room but as notated on your coupon, that is the room that comes with the coupon; however, we do have larger rooms including 2 room living room suites and whirlpool rooms available! I agree the City of Memphis does have it's share of taxes but unfortunately, that is out of our hands. We truly look forward to your next stay with us so we can show you many of the new upgrades and newly renovated items we have in store for you and definitely place you in one of our many other room types:) Sincerely, Leslie Rockholt General Manager

"Fantastic stay "

5
01/07/2017

We stayed here for three nights while visiting Memphis and loved it. It's located approximately 20-25 minutes of driving outside of central Memphis. The breakfast was plentiful and filling (breakfast is important for us since we are from Sweden after all). Apart from the usual muffins, waffles, white bread and sugary spreads there was also scrambled eggs and some meat for a more steady start of the day. Much appreciated. They were renovating when we visited, and I was initially quite sceptical of the whole place due to the looks of the top floor corridor - but our room was nice, clean and spacious with a comfortable bed. There was some road noise coming in through the AC unit but not too bothersome. Would stay again!

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Hanna A--Thank you for your kind and wonderful review. I am glad you enjoyed your stay with us despite being in the final phase of our renovation! And yes, the top floor is now newly wall papered, carpeted, and painted!!! We truly look forward to seeing you again real soon once our new entrance water feature is open:) Sincerely, Leslie Rockholt General Manager

"Amazing"

5
30/06/2017

We come 1 or 2 times a month and the stay is always fantastic. Very clean. Great service. Room was exactly what we wanted. The breakfast is always delicious. We will stay here every time we come to Memphis , Tennessee!

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear elaynab2017--Thank you so very much for your kind words. We are truly glad your stay was enjoyable and you enjoyed the newly remodeled guest rooms. We look forward to your next visit hopefully soon!!! Sincerely, Leslie Rockholt General Manager

"Anniversary Stay"

3
26/06/2017

My husband & I arrived in town at 12:30. I called the hotel to see if I could check in early & they said I could check in for 1:30 which was awesome. My husband & I killed time at the Galleria & arrived about 2:30. Check in was easy, hotel was still under renovation however no construction going on so there was no construction noise. We went to our room (317) but down our bags & left back out to grab a bite to eat. Was only gone about 2 hours. When we returned back to our room it had an AWFUL mildew smell that hit u as soon as u opened the door. Called the front desk several times and no one answered so I walked down to find only 1 receptionist was working so that explained why my call wasn't being answered. Once I told the clerk I needed a new room and why she replied nicely "ARE U SURE BECAUSE THE ROOMS WERE JUST RENOVATED" as if I would lie about that & we want to pack up all our belongings & move to another floor. I suggested she send someone to smell it them. She said oh no that's ok & happily gave me another room on a floor up. Only problem out of that room was a problem they all may have is the AC Unit is loud to where u have to turn the TV up in order to hear & it cuts off & back on like every 5 mins. It was so annoying until at 1 point we turned it off to be able to hear a moving we were watching but then we we're hearing interstate noise because our room was on the side of he interstate but of course that's no fault of the hotel. We had an economy King & the size is just that "economy" size not the average size King room I'm used to staying in. The room was small but nice & the bathroom is very compacted if u have hips such as myself trying to use the restroom in the small toilet space that sits between the tub and a wall. Breakfast- was average, eggs, sausage patties, pastries, waffles, cereal, juice and milk. There are some of us who like bacon so bacon would've been nice. My husband & I are Hilton members but decided to step outside our comfort zone & give Best Western a shot, not sure how I'm feeling about that.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Angel P--Thank you for taking the time out to review your recent stay with us. Please note that we take each and every guest feedback seriously and use for training purposes. I am sorry to hear that your stay was less than satisfactory and the layout of your room was not to your liking. We actually have many different room types ranging from standard rooms to suites, perhaps next time we could reserve you in a room style of your choice. I have already shown your review to the general contractor in charge of the renovation for an explanation in regards to the scent. Please contact us at your leisure so we can further discuss and definitely make it up to you and your husband. We honestly look forward to your next visit so you can see all of our new renovations completed and ready for guest use. If there is anything else I can do for you, please let us know. Sincerely, Leslie Rockholt General Manager

"THE ROOM WAS VERY COMFORTABLE AND CLEAN"

5
24/06/2017

The staff were very nice and met all requests which I sincerely appreciate, The room was very professionally cleaned and the beds and pillows were very comfortable.. The hotel is being remodel but did not interfere in our stay. IT WAS VERY QUIET on the floor I stayed. The breakfast was adequate , but the layout was a little bit confusing.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear lois g--Thank you for your kind words. We are glad you enjoyed your stay and our staff was able to take good care of you. We hope to see you again real soon so we can show you all of our newly renovated public spaces!! Sincerely, Leslie Rockholt General Manager

"Anniversary Staycation Weekend"

4
20/06/2017

My husband and I had a great time on our "staycation" for our 5th wedding anniversary. Even though the hotel is under construction doing renovations to make it better, it's still clean and they didn't actually do any work on it while we were there, so we weren't disturbed by workers or machinery. The staff during check in was very friendly and efficient and I love the express check-out (no need to stop at the desk). Our room was very nice, cleaned well each day and the bed was comfy. Plus, the hot tub ROCKED! We will definitely be back.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Denise K--Thank you for your kind words. We are glad your stay was a pleasant one despite our almost completed renovations:) We truly look forward to your return visit so you can enjoy the many new upgrades and new water feature getting ready to open. But most importantly of all, a Very Very Belated Happy Anniversary from all of us!!! Sincerely, Leslie Rockholt General Manager

"Nice Beds"

4
18/06/2017

The room was very clean and the beds were fairly firm (a big plus for me). I would give this place 5 stars, if only their renovation hadn't made our walk a little inconvenient. Nice place though. I recommend it!

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Susan B--Thank you for your review. Please note that we use each and every guest review for our Team training purposes. I am glad you enjoyed your stay and the new Sealy bedding we just installed. As for the inconvenient walk, our new walkway has been stamped and sealed and is now ready for your footsteps:) We truly hope to see you again real soon. Sincerely, Leslie Rockholt General Manager

"Good choice"

4
17/06/2017

Stayed here a few nights in May during the big wind storm. Hotel is accessed easily off the highway and in a newer area with lots of shopping and services nearby. Rooms were comfortable and we liked having the toilet/shower separate from the sink area, which had plenty of counter space. The a/c in the room was loud though. Breakfast area had enough seating for everyone while we were there and offered a good variety of hot and cold foods that were always being replenished by the staff, such as scrambled eggs, sausage, ham, waffles, yogurt, fruits, breads/pastries, juices, and even soy milk. Breakfast bar was well laid out and open until 10, which was also nice. The storm caused us to lose Wi-Fi for one day but it was up and running the next day, which was pretty good considering many homes/businesses in the area were affected for days apparently. A nice hotel overall and good value.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear ScreamingBanshee--Thank you for your kind review. I am glad we both were able to get through the May storms together, and hope the internet down was not too much of an inconvenience for you. We truly hope to see you again and serve you even more items from our upgraded Breakfast Bar:) Sincerely, Leslie Rockholt General Manager

"stay4u!"

5
13/06/2017

Would that you should, and could find your way to a stay that might one day, be for you such an opportunity to become all the more ready, should you begin to be what you might have been in the time of your last experience of such a refreshing sensation of a multitude of conditions shaping you into an icon of relaxed existence.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear JohnW--Thank you for your kind words. We are glad you enjoyed your stay with us despite the ongoing renovations. We cannot wait for your next visit to show you all of the new upgrades and amenities we have in store for you! Sincerely, Leslie Rockholt General Manager

"Beware!"

1
11/06/2017

Hotel is under major renovation. Something the website does NOT advise you about. Hallway lights are dangling from the wall by the cord that attaches them to the electricity, smoke detectors are wrapped in plastic bags, no visible exit signs on our floor, shabby paint, missing baseboards, handwritten numbers on masking tape to indicate room numbers, etc. Not a safe or desirable situation. Manager claimed to have all the necessary permits for the work but, I didn't feel safe should there be a fire. Would not have booked a stay had I known the condition of the building. (I tried to add pics to this review but, after repeated attempts to get the review to post, I have had to remove them to see if it will now post.)

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Mr. hellopf, We are sorry to hear that you did not enjoy your recent stay with us. As mentioned upon check in and notated through out the building with various signs, we are currently under the last phase of our major guest room/public area renovation. I understand you had stayed while the corridors were in the process of being wall papered. We truly hope to see you again in the near future so you can personally see how this minor inconvenience was well worth the effort. Sincerely, BW Galleria Inn & Suites Memphis, Tn

"Memphis In May"

4
07/06/2017

Our visit was great! The only thing missing was a swimming pool or hottub. Cleaning staff did a great job. The southern hospitality from the front desk was amazing. Great place to stay. I will definitely be back.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear alathan7--Thank you so much for your review. Please note that all guest reviews are used for Team member training. We are glad everything was to your satisfaction despite our ongoing renovation. We truly hope to see you again real soon so we can show you the new upgrades we have in store! Sincerely, Leslie Rockholt General Manager

"Clean and excellent condition"

5
06/06/2017

I stayed only 1 night but the room was quite nice with upscale furnishings and was very clean. The staff was friendly and the overall experience was quite good. The rooms really are more than what I was expecting. The only negative was the air conditioning in the room was a little loud at times.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear monikalemkecardinale--Thank you for your kind words. It will definitely put many smiles on our Team members' faces at our next meeting. I am glad everything was to your satisfaction and we sincerely look forward to your next visit where we will have even more upgrades and surprises in store for you!!! Sincerely, Leslie Rockholt General Manager

"Good stay"

5
05/06/2017

Hotel was nice and clean staff friendly rooms great it was nice and quite beds were comfortable would definitely stay there again price was good breakfast was good and fresh hotel was easy to find loves it

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear charlesbQ8669YG--Thank you for your kind words. It definitely put many smiles on our Team training session! We are glad everything was to your satisfaction and you were able to enjoy our newly upgraded breakfast bar and guest rooms. We truly look forward to your return visit with us. Sincerely, Leslie Rockholt General Manager

"Beautiful and very clean"

5
05/06/2017

When I arrived, I was warmly greeted by the young lady at the desk. I was very pleased with the beautiful décor and how extremely clean the lobby was. This hotel is tucked in the back, a true hidden gem. My room was equally very clean and beautifully decorated. The air condition system was a (remote control) wall unit, however it was very quiet and the room was very cool as I like it. Just a well kept property.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Lori S--Thank you for your review. Please note that we take our guests' comments extremely seriously and use for training purposes. I am glad you found our newly renovated lobby and guestrooms appealing. We hope to see you again real soon so you can see our new water feature currently under construction! Sincerely, Leslie Rockholt General Manager

"The room is good, besides the out dated a/c unit."

4
02/06/2017

The room was good , didn't care for the out dated a/c unit or the internet service. The breakfast was good . The staff was presentable and professional. It was an ok experience. My utilities were out.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear T2364AIrandyh--Thank you for your review. I am glad you enjoyed your stay with us despite the internet and phone being out due to the midsouth storm. We sincerely hope to see you again. Sincerely, Leslie Rockholt General Manager

"Nice Hotel"

4
01/06/2017

The staff was very friendly and the room we stayed in was very nice too. It is very easy to access the highway to get anywhere you want to go in Memphis in about 20-30 minutes. There are also a lot of nice places to eat very close by.

"Really needed a room"

5
01/06/2017

Great Room! A/.C worked well. Bed was too close to the bathroom door, hard to maneuver. Breakfast was first class. Eggs, ham waffles, bagels, yogurt bar, hot and cold cereal, fresh fruit, Yum. Coffee was great. People were very personable, especially Mamie, She is the best!

"More like a 3.5"

3
26/05/2017

My wife and I stayed here for 3 nights for the Memphis in May contest. We have stayed in Memphis a few times before but didn't realize how far from downtown we were. It took about 15 minutes which can easily be longer if you run into traffic and really for that reason if in Memphis again we will stay a lot closer but now back to the hotel review Check In: Fast and Easy . Employees were courteous Room: Bed was comfortable. Didn't hear the highway noise as it's situated right next to it. The big knock with the room was the bathroom. It had an exhaust fan but it worked horribly. Whenever getting out of the shower and bath for my wife we were not able to dry off because of the humidity. The only remedy was opening the door. In every hotel stay over the years we never ran into that problem. The bath towels remained damp and leaving them in the room before taking them into the bathroom did little to efficiently dry us off. Breakfast: Not a big selection of food but adequate. They had 2 waffle irons, fruit, yogurt, oatmeal packets, cereal, eggs and a breakfast meat along with the usual assortment of pastries, bagels... the only issue I routinely saw was the absence of an employee assigned to empty trash and clean up. Only on the morning of checkout did we see someone emptying the trash. I did take a picture of what we saw each morning. Other Observations: They had a washer and dryer located on the first floor. I believe it was $2.00 to wash and dry. They had 1 main elevator in the center of the lobby for 5 floors and another on one end of the hallway which I thought was strange. The hotel is close to a Walmart, and numerous shopping and dining options so you'll never go hungry.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear jerseytraveller_8, Thank you for reviewing your recent stay with us. Please note that all guest reviews are used for our Team training sessions. We have already shown your review to our Maintenance to look into the exhaust fan issue. And yes, originally when the hotel was built many years ago, it only had 1 elevator, but with our new redesign and renovations, we added a second elevator at the end of the hallways where the city had allowed us. Even though we are 18 miles from downtown, I am glad you still enjoyed our location being directly off the interstate and surrounded by restaurants/shopping. We truly look forward to your next visit with us! Sincerely, Leslie Rockholt General Manager

"Great visit"

5
25/05/2017

We had the room with 2 queen beds and a twin. Such a neat setup! I wish they had an option of a king and twin, bc that would be ideal for us. But I loved this setup. The beds were comfortable and everyone was super nice. This will probably be our go to hotel in the area, when we come back. The prices were great, too, so that was just icing on the cake.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Jacquelyne S--Thank you for reviewing your recent stay with us. I am glad that you enjoyed our new family room which includes an additional Twin bed, and yes, we have the same with a King and Twin also! We look forward to your next visit. Sincerely, Leslie Rockholt General Manager

"Great stay"

5
23/05/2017

Great stay nice people good food spacious room comfortable beds stay here a lot on business. Keep coming back . I recommend staying here if you want a nice place to stay while you are in Memphis or close to it.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear hippieatheart969--Thank you for your sweet words. We are honored that you use as as your home away from home while traveling on business. Looking forward to your next visit to Memphis. Sincerely, Leslie Rockholt General Manager

"Super friendly and CLEAN!"

5
15/05/2017

Kay checked us into our room. She was super friendly, nice, and extremely informative. Based solely on our interaction with Kay we have decided to try other Best Western hotels. The rooms were clean; the lobby was clean; the exterior was patrolled by security as well.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear dbking120--Thank you for your kind words. I am glad you enjoyed your stay and our staff was able to take good care of you. We truly hope to see you soon on your next visit through Memphis:) Sincerely, Leslie Rockholt General Manager

"1 of the top hotels for me"

4
15/05/2017

The bed was very comfortable, the room was spacious, hot water for shower. The television was large. Even had a remote for the air conditioner. I like the new key system, makes it easy when you have your hands full.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear T446BOmichaelm--Thank you for your kind words, it definitely put a lot of smiles on our Team members faces. I am glad everything was to your satisfaction and look forward to your return visit so you can see our new public area renovations completed! Sincerely, Leslie Rockholt General Manager

"Clean and freshly remodeled"

4
14/05/2017

Just passing through. Easy on/off from I-40. Hotel was very nice and room seemed freshly remodeled and modernized, but the a/c was up on the wall with button, no wall thermostat. Room was a little small, especially the sink area, but quite fine for one night passing through. One thing seemed odd (modern?) but was no problem. We had a nice king bed with 4 half sized pillows. They were ok. Breakfast is good, typical buffet offerings

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear wantabecowboy--Thank you for reviewing your recent stay with us. I am glad you were able to take advantage of our easy I-40 access. I understand you were reserved in a studio King but for next time I will reccomend either our 2-Bedroom Living Room Suites or our King Mini Suite for extra space. We look forward to your next visit and hopefully all of our renovations will be completed by then:) Sincerely, Leslie Rockholt General Manager

"Overnight"

1
08/05/2017

My room smelled awful, when I told KAY at the front desk and she showed up with a spray bottle and acted like it didn't smell I was hoping she would give me another room but there was no offer of that, and it still smells this morning. Then last night I got up to use the restroom at midnight and roaches scattered everywhere I could only kill one but needless to say I did not sleep well for the rest of the night this was a nightmare that I paid $103 for ,never again! The only reason I gave them one star it's cuz they had my kind of hot tea.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Stefanie E--I am sorry to hear that we were not able to meet/exceed your expectations during your recent stay us. Please note that we take each and every guest comment/review extremely seriously and use for further Team training purposes. Please note that despite our maintenance and housekeeping staff's evaluation of the room, we still submitted your review to Orkin Commercial, our preventative pest maintenance company for the last several years. I am glad that atleast we were able to provide your favorite hot tea in our newly upgraded Breakfast Bar! If there is anything else which I can do for you, please let me know. Sincerely, Leslie Rockholt General Manager

"Nice stay, during a "face lift""

4
02/05/2017

Overall, the hotel was nice. They are in the middle of remodeling but you don't feel as if you are in the way of the workers. They parking lot entrance could use a "makeover" as well (had to play dodge with pot holes). My room in particular, the bed was NOT comfortable but we made it work. The room did however have direct tv an it was newly remodeled but there was get little walking room without hitting the bed. Other than that, it was nice and pleasant and very quiet. Miss kay and miss Mamie were very sweet and helpful. We might return.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear mrsgummers--Thank you for your review. Please note that we take each and every guest feedback extremely seriously and use for team training purposes. I am glad you were able to enjoy your stay with us. Once all of the hotel renovations have been completed, I am sure you will further enjoy many of the new amenities we have in store for you. Sincerely, Leslie Rockholt General Manager

"Good value. Friendly staff."

4
01/05/2017

This hotel is a good value if you are looking for a family friendly hotel in the Bartlett area. The staff are very helpful and friendly. There is some renovation going on around the main entry and in the lobby area, but it's not intrusive. The room was clean and well maintained, but the AC unit needs to be upgraded. It was noisy and didn't keep up with the humidity. The wifi was the fastest wifi that I have ever experienced in any hotel. We were happy with the standard breakfast, but the breakfast area wasn't kept clean as the morning progressed. We would stay here again.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear ltcjdc--Thank you for reviewing your recent stay with us. I am glad you found the staff helpful and friendly, and mainly that our renovations were not too obtrusive for you. We honestly hope to see you soon once the new public area renovations have been completed so you can see all of the new upgrades we have in store for you! Sincerely, Leslie Rockholt General Manager

"Bad room"

2
28/04/2017

No sink in the bathroom area. Horrible arrangement, set up of room. Breakfast was typical continental, not the best. Much better Best Western in Morristown TN. Staff was very courteous and hospitable. Otherwise not worth the money.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear Joanne O--Thank you for taking the time out to review your recent stay with us. Please note that we take each and every guest feedback seriously and use for training purposes. I am sorry the layout of your room was not to your liking, but we do have several other different room types ranging from standard rooms to suites, perhaps next time we could reserve you in a room style of your choice. I honestly look forward to your next visit so you can see all of our new renovations completed and ready for guest use. If there is anything else I can do for you, please let us know. Sincerely, Leslie Rockholt General Manager

"Short stop"

4
27/04/2017

On a quick trip through we stayed at the Best Western in East Memphis. Clean rooms, good breakfast. They are in the middle of remodeling but they were very careful about not disturbing clientele. We were within walking distance of a restaurant.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear pennysuevt1--Thank you for your review. I am glad you enjoyed your newly remodeled room and upgraded breakfast bar. We truly look forward to your next visit so you can many of the new amenities we have in store for you! Sincerely, Leslie Rockholt General Manager

"Just ok"

3
18/04/2017

Hotel is located at a busy intersection of Hwy 64 and I40. Traffic noise was a problem at night. The king room had just enough room in it to get around the bed. The bathroom was very small with just enough room to turn around in. We are not large people! We had requested a room on the top floor when making the reservation 2 weeks before traveling, but were put on the 3rd floor. The building has 5 floors. Air conditioner didn't work well. The room was humid even with it turned on high. This was good however to drown out the traffic noise at night. Breakfast was good-real scrambled eggs and good selection of other items. Hotel is in a safe area and parking lot was well lit. Room was clean. Would have been better to have a suite room, but then you pay more.

BWGalleria, Manager at Best Western Galleria Inn & Suites, responded to this review
Dear dis051414--Thank you for reviewing our property and providing us with the feedback which we continuously use to train our fellow Team members. I am sorry you found the Studio King room small; hopefully, the next time your reservations are made, you can opt for many of our larger room choices from Regular Q Doubles to 3 Bed Family Rooms to Living Room 2-Bedroom Suites! I am glad that you did enjoy our freshly made scrambled eggs in the morning, and truly look forward to your next visit with us. Sincerely, Leslie Rockholt General Manager

"Very clean and friendly staff !! Felt like home"

5
18/04/2017

Clean rooms, great selection on breakfast and very friendly Staff!! There for a business trip from Pennsylvania felt like I was just home. Just couple minutes from downtown Memphis. The staff where helpful. The beds were very comfortable.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear ocielt--Thank you for your kind words. I am glad our staff was able to make you feel at home, and you were able to take advantage of our easy I-40 access to attend your downtown meeting. Hopefully, we will see you again real soon. Sincerely, Leslie Rockholt General Manager

"On the edge of Memphis"

4
17/04/2017

We needed a place to stay for a visit to Somerville, just East of Memphis. This hotel was very well located on the edge of the Memphis Metro area. Easy on and off of I-40 and US64. It was clean and comfortable. The staff was helpful and friendly. Many restaurants nearby.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear NorforkFisherman, Thank you for you review. I am glad you enjoyed not only your stay but many of the surrounding restaurants nearby. Being so close to Somerville, we truly hope to see you again in the near future whenever you come back to visit family and/or travel for business. Sincerely, Leslie Rockholt General Manager

"Manager and staff were very hospitable."

4
14/04/2017

Our room was very clean and large. There was a small room connection that had previously been a kitchenette. It was converted to a small bedroom that featured a twin size bed. so there were actually 3 beds in our room. This was especially nice since there were 3 people in our party.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear lillieburgess--Thank you so much for your review. I am glad you enjoyed your stay in our newly renovated family suites with 3 beds! We hope to see you soon so you can enjoy all of the new public area amenities we have in store for everyone. Sincerely, Leslie Rockholt General Manager

"Memphis, TN"

4
10/04/2017

I stayed at the BW in Memphis, TN (near Wolfchase). The hotel was in a good location and the staff was courteous. I stayed in a 2 Queen bed suite, and we had more than enough room!! Upon entering the room, is was VERY HOT/humid!! After turning on the fans, and turning the air down...the room was at a comfortable temperature. The beds, bathroom, etc...were all clean. The housekeeping staff was quick, very clean and prompt with adhering to my needs. I would definitely recommend this hotel to any one traveling in the area. The hot breakfast was good (many choices) and very filling.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Tiffany M--Thank you for your review. I am glad you enjoyed your stay and found our 2 Queen bed suite quite comfortable!!! We look forward to your next stay with us which should hopefully be real soon:) Sincerely, Leslie Rockholt General Manager

"Memphis vacation "

5
06/04/2017

What a lovely place to do stay. Family was comfortable and happy for our three day Memphis visit. The suite was spacious and clean. Staff was incredibly attentive and helpful. They found us disconnects for like cal dinners. This was a great place to stay!

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Beth F--Thank you so very much for your kind words! I am glad you enjoyed your stay with us and that our staff was able to take good care of you. We truly look forward to your visit through town! Sincerely, Leslie Rockholt General Manager

"Great hotel and location"

5
02/04/2017

The room was very large and extremely clean. Staff was very helpful. Would not hesitate staying at the hotel in the future.the bed was very comfortable. The walls are thin and you can hear people talking in the next room..

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear retiredandbusy--Thank you so much for your review. I am so glad you enjoyed your stay and found our new beds comfortable. We truly hope to see you again shortly so you can see all of the finished new public area renovations we currently have going on! Sincerely, Leslie Rockholt General Manager

"Great Customer Service"

5
31/03/2017

Miss Mamie made sure I was situated and had everything I needed. She mafe sure we were comfortable and felt at home. Anything i asked her for, she was willing to help me and i appreciate that. Thank you Miss Mamie!

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear levetris--Thank you so much for your kind and wonderful words. Please note that all guest feedback is shared at our Team Meetings, and I am certain your review will put a smile on Ms. Mamie's face. I am glad everything was to your satisfaction and we were able to take care of you. We look forward to seeing you again real soon once all of our public area renovations have been completed. Sincerely, Leslie Rockholt General Manager

"Super value"

5
30/03/2017

I booked this stay on a Priceline or Hotwire and got it for $69 plus tax. What a value! The rooms were recently refurbished and everything was clean and new and comfortable. Beds were firm, but I slept like a log, so I think they must've been comfortable. Breakfast was one of the better buffets for this type of hotel - eggs, ham, pastries, waffles, fruit, cereals, yogurt, 2 kinds of juices,milk, coffee, and hot tea (however, all they had was decaf kinds - that was disappointing to a non-coffee drinker). Would definitely stay there again and recommend.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear AngieM--Thank you for your review and we are glad you were able to sleep like a log:) I am also glad to hear that you enjoyed our newly renovated guest rooms and upgraded Breakfast Bar. We look forward to your next visit so we can show off our new public areas. Sincerely, Leslie Rockholt General Manager

"Beautiful Property"

5
27/11/2016

This is one of the nicest Best Westerns we have stayed at. I started staying at Best Westerns because we have yet to have a bad experience. We had a room on the opposite side of the freeway so I did not hear any freeway noise at all inside the hotel. I have seen other reviews say that it is in a bad neighborhood and that could not be further from the truth. This is a very nice neighborhood. The staff was extremely friendly, the room was one of the nicest I have seen and the breakfast in the morning was the perfect start to the day. We will stay again the next time we come through town.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Brandy S--Thank you for your wonderful review. Your comments, as are all guest comments will be shared at our next staff meeting! I am glad everything was to your liking and you enjoyed our newly upgraded rooms and breakfast bar. Hopefully, we will have our public area renovations completed by the next time you visit Memphis again. Sincerely, Leslie Rockholt General Manager

"Simple, clean, convenient"

4
27/11/2016

Pleasantly surprised with the suite. Spacious for our family of six, four kids and two adults. Excellent for a one night visit while heading back to Maryland from Texas. Customer service was great. We would consider staying again.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear keoxplorer--Thank you for your review. I am so glad that our Living Room suite was spacious and comfortable enough for each of your family member's needs. We truly look forward to your next visit with us and hopefully our renovations will be completed by then! Sincerely, Leslie Rockholt General Manager

"Favorite place to stay in Memphis area"

5
27/11/2016

I always stay at this BW when traveling by myself through Memphis from TN to TX. It is located near the Wolfchase Galleria Mall in a very safe location with an O'Charleys and Texas Roadhouse right next door. The staff has always been super friendly and helpful, the rooms clean and comfortable, and a great hot breakfast with alot of variety.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Gina E--Thank you for your kind words as I am sure my staff will definitely appreciate hearing those comments. I am glad everything was to your liking, and we truly cannot wait to show you our new lobby and public space once completed! Sincerely, Leslie Rockholt General Manager

"Noise not great for sleeping! you"

3
24/11/2016

Service and people great; room clean but too much road noise which is not conducive to a good night's sleep! We did not try the food but they did provide a continental breakfast for their overnight guests.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear T5350KUmaryp--Thank you for taking the time out to review our property. Please note that we take each and every guest comment extremely seriously and use for our on-going training purposes. I am sorry to hear that you were awaken by road noise. I understand some people are lighter sleeper than others, so please let me know the next time you will be returning to the Memphis area and we will be more than happy to put you on the other side of the highway. And hopefully you will be able to try our breakfast offerings also:) If there is anything else I can do for you, please feel free to contact me. Sincerely, Leslie Rockholt General Manager

"Best Best Western we have been"

5
15/11/2016

Redone, modernized hotel which was a pleasure to stay. Everything was right. Cleanliness top notch. Service top notch. Good food. Everything looked new. Service good. Quiet. Forget Marriott, things being equal, this is the place to stay. Shopping and restaurants close by.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear 204Glenn--Thank you so very much for that wonderful review!!! Please note that we take each and every guest comment/complaint extemely seriously and use for training purposes. I am glad you enjoyed our newly remodled guest rooms, and soon our new elevator wing will be completed as the lobby redesign is already underway. We sincerely look forward to your next visit when passing through Memphis! Sincerely, Leslie Rockholt General Manager

"Clean hotel "

3
07/11/2016

This is clean hotel that's convenient to lots of great restaurants and shopping. We enjoyed our stay but there was a weird maple syrup like smell that was in our room. Not sure if it was the air freshener or what? It was there the entire time. Other than that we had a great stay and would definitely stay here again.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear julimorgan37--Thank you for your review. Please note that all guest reviews and comments are shared with our entire staff and used for training purposes. I have already sent your review to our Head of Houskeeping to looking into the syrup scent that was in your room, and should have a response for your real soon. Meanwhile, I hope you enjoyed our newly renovated rooms and we would love to see you again once our new public areas have been completed. Sincerely, Leslie Rockholt General Manager

"More Bang for your Buck"

5
29/10/2016

Group trip of 10 visiting Memphis for the first time.Very accommodating and the price was right. Front desk and staff were very friendly and informative. Breakfast was great (variety), room was spacious and clean. In a good location near main highway for traveling to Downtown, Beale St. and near mall and restaurants. Would reccommend and visit again.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear LADYG217--Thank you so very much for your kind review. Please note that your comments, as are all guest comments, will be shared at our next staff meeting and used for training purposes. I am glad you enjoyed our newly upgraded Breakfast items and guest rooms. We truly hope to see you again once all of our lobby has also been renovated. Sincerely, Leslie Rockholt General Manager

"I've Stayed in Far Worst"

3
24/10/2016

The room was large and comfortable except for the pillows, they really need replaced. The air conditioner didn't work very well as the room was hot all night. I sometimes wonder why the AC is turned off when you check in? Is it because they know it doesn't work well and by letting you turn it on in an already hot room it provides the illusion of cooling as the temps slowly drops out of the 90's to the 80's which is as low as it can go, or is it they are just lazy and providing a room with a nice temp at check in just isn't something they think is important? When you have reservations, they know you are coming....First Impressions count when opening the room door. So after spending a warm uncomfortable night we both commented on how cool the hall way was as we went to get breakfast. We decided against the breakfast as it looked Bad! The area was messy, a lot of items missing, the scrambled eggs looked dried out and the sausage in the warmer directly behind the eggs, well, looking at them all most made my stomach turn. A McDonalds drive thru down the road was 5 star in comparison. When we planned this trip we tried to book this hotel both ways but they were booked for the return trip so we were forced to stay down the street which is where we wish we would have stayed in the first place. Would we stay here again? Yep, but only if we didn't have other choices!

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Funyumken--Thank you for taking the time out to review your recent stay with us. Please note that each and every guest comment and survey is extremely important to us as we use for training purposes. I am surprised you did not find our breakfast appealing at all as we make fresh scrambled eggs every morning and have a variety of items including Glueten Free items. Yes, the area has been a little messy as we have been renovating the back lobby and expanding the breakfast area to better serve you. I have also requested our Maintenance staff to look into your a/c. Funyumken, please contact me at your earliest convenience so I can personally assure you that your next stay with us will be a 100% positive experience:) Sincerely, Leslie Rockholt General Manager

"Nice facility"

3
23/10/2016

This is a very nice facility but built way too close to the highway. There was heavy traffic noise all night. The area looked somewhat sketchy with several failed businesses nearby. Walk to restaurants with really bad service.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear John S--Thank you for taking the time out to review our property. I am glad you found our facility nice and hopefully enjoyed our newly remodeled rooms also. I understand that the interstate side of the building can be a bit too much for a light sleeper but next time we will be more than happy to put you on the other side. If there is anything else which I can do for you, please let us know. Sincerely, Leslie Rockholt General Manager

"Met new (roaches) friends"

2
19/10/2016

Stayed at this hotel on business. The bad: Remote did not work roach crawled out from mirror Breakfast was yucky Air condition was wall unit that ran all night. Noise from interstate was loud. The good: Large flat screen tv Newly renovated rooms Bad was comfortable Employees were nice Hope to never have to stay there again but grateful for a room last night.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Motherteresa22--Thank you for taking your time out to review your recent stay with us. Please note that we take each and every guest comment extremely seriously and use for training purposes. As of receiving your review, I have already ordered an inquiry from our maintenance and breakfast staff looking into the tv remote/breakfast situation. I have also forwarded your comments to Orkin Commercial who have been handling all of our preventative pest programs for the last several years. Please contact me at your earliest convenience so we can discuss this further and we promise to make it up to you. Sincerely, Leslie Rockholt General Manager

"Hotel review"

5
19/10/2016

This hotel has been newly renovated - beautiful! Staff was very nice as was the breakfast and facilities. Very convenient to I-40 and all the restaurants were just across the street in the mall area. I highly recommend this Best Western and will definitely stay here again when I'm in the area.

BWGalleria, Owner at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Carolyn1859--Thank you for your wonderful review. Please note that your comments will be shared at our next staff meeting. I am glad you liked our newly remodeled rooms, and hopefully you will also like our brand new lobby once completed. Thank you and we look forward to seeing you again on your next visit back through town. Sincerely, Leslie Rockholt General Manager

"Noisey"

3
17/10/2016

Staff not very friendly except for one long dark haired girl at the front desk at checkout. Very noisy room next to us late into the night. Breakfast staff never even spoke to us, even when I spoke to her.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Jim B--Thank you for taking the time to review your recent stay with us. I am sorry to hear that everything was not to your satisfaction. Please note that we take each and every guest comment extremely seriously and have already ordered an investigation from our Breakfast Team and evening security in regards to the noisy neighbor. In the meantime, please contact me at your earliest convenience and let me know know what we can do to make your trip through Memphis better. Sincerely, Leslie Rockholt General Manager

"Road trip for husbands 50th birthday"

4
15/10/2016

This hotel is not in a good place. It doesn't feel safe to walk around at night so you have to drive everywhere. However it's clean tidy and has a complimentary breakfast which was really very good. It's very noisy as it's on a very busy road. Food venues are quite far away but drivable. Staff very helpful and friendly. All in all not a bad venue but for a best western not the best. Old tired needs a full re vamp and safes put in the rooms. Not bad but overall not great either.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Xcri--Thank you for taking the time out to review our property. Please note that all guest comments are shared at our weekly staff meetings and used for training purposes. I honestly hope that you do not have us confused with another location as we are located in the Wolfchase Galleria Shopping/Dining district totally surrounded by restaurants many in walking distance: Hooters, Texas Roadhouse, O' Charley's, and Burger King. As for the tired feel, we have just redone our guest rooms and have now started our Public Areas. Anyways, we hope to see you soon so you can experience all of our newer upgrades. Sincerely, Leslie Rockholt General Manager

"FAMILY SLEEPOVER !!!"

5
13/10/2016

My family and I stayed for 4 days and enjoyed our stay. The breakfast was great and the variety of choices was icing on the cake. The receptionist at the service desk was pleasant, ladies in the dining area replaced food without anyone asking and the ladies cleaning our room was very professional. Although, we didn't take advantage of the indoor pool ( it was nice to see it) , my cousin and her husband did utilize the gym and was extremely happy with the equipment. We had no complaints with our stay and look forward to visiting again real soon.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Tammy D--Thank you for your wonderful review. I am glad everything was to your and your family's liking. We look forward to your next stay with us and hopefully all of our renovations will be completed by then. Sincerely, Leslie Rockholt General Manager

"Memphis Best Western"

5
13/10/2016

One of the best properties I've stayed at; ever. I've been to resorts; as well as worked at properties that were no where near as nice. The room was excellent, the breakfast was amazing; both in selection and quantity. Well set up guest room, very fast internet, and plenty of towels. Beds were excellent, to the point that sleeping was easy; which I usually have issues with due to multiple back problems. One of the VERY BEST.

"Best Western has our business."

5
12/10/2016

Best Western has really become our hotel chain of choice. We travel throughout the country and had used a competitor as our "go to" hotel in the past. Now, Best Western gets our business. The new branding and upgrading of the properties has really elevated BW hotels. This location has very comfortable beds and great linens etc. The desk clerks, Kay and Misty, were great at check in and in providing us with local information.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear 196CindyJ196--Thank you for your kind words and wonderful review. I am glad you guys are the newly improved and renovated Best Westerns. As you might have noticed, we have also done a substantial renovation and are almost completed with our new lobby opening soon. We look forward to your next visit when passing through town. Sincerely, Leslie Rockholt General Manager

"Best of Best Western"

5
08/10/2016

I had read some reviews on this hotel before booking & I'm glad I didn't listen. Our room was very spacious. Decorations were new. Our bed was very comfortable. We felt the overall appearance, inside & out, was very clean & welcoming!

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear SherryH334--Thank you for taking the time out to review our property. I am glad that everything was to your liking and you enjoyed our new renovations currently in progress. We look forward to seeing you again real soon. Sincerely, Leslie Rockholt General Manager

"Excellent in every way"

5
06/10/2016

We arrived tired after a 10 hour drive, compounded by rush hour traffic and construction while traveling east through Memphis. We were greeted pleasantly by the front desk associate, Kay, who had our reservation ready. We had requested a quiet room, and that is exactly what we got. Our stay at this Best Western was great in every way. Kay went out of her way to help us with every request. The breakfast was excellent. The food was well prepared and fresh. There was plenty to eat. We have stayed at this Best Western property in the past and will stay here again when traveling through Memphis.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear 150samuelz--Thank you for your wonderful review. Sorry to hear about your long drive and rush hour traffic, but I am honestly glad that we were able to accommodate your rooming needs and recommend a good place to eat. We hope to see you again real soon once all of our new renovations have been completed. Sincerely, Leslie Rockholt General Manager

"Very nice place to stay"

5
06/10/2016

Stayed 8 days and would stay here any time. They are just finishing a remodel and the place looks great. very friendly staff. Gas station one block away and four great restaurants just a walk away. 15 miles to Memphis airport and other attractions without being in the city.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear James W--Thank you so very kindly for your wonderful review. It will definitely put a lot of smiles on our fellow team members faces at our next staff meeting:) I am glad you enjoyed our newly remodeled rooms and the surrounding area restaurants. We look forward to seeing you again real soon! Sincerely, Leslie Rockholt General Manager

"Very nice place to stay"

1
03/10/2016

Stayed 8 days and would stay here any time. They are just finishing a remodel and the place looks great. very friendly staff. Gas station one block away and four great restaurants just a walk away. !5 miles to Memphis airport and other attractions without being in the city.

"Very nice stay!"

5
30/09/2016

This is a very nice hotel with friendly staff. Lady that greeted us was very kind and helpful. They were in the process of remodeling and changing out the carpeting in hallways. This surprised us since the carpeting looked brand new to us. A pleasant stay and priced very well!

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear bdy123--Thank you so much for taking the time out to review your stay; please note that your kind words will be shared by our entire team at our next staff meeting. I am glad you liked the new changes and upgrades we are currently in the process of completing. We look forward to seeing you again real soon:) Sincerely, Leslie Rockholt General Manager

"Very nice with wonderful staff!!"

5
25/09/2016

The staff at the front desk were wonderful, especially Kay. Our room was perfect and we enjoyed our 2 night stay very much. Kay recommended a place for dinner that was just down the road and we are so glad that we went. The food was excellent. We were on a trip that had us staying at several Best Westerns and this was one of the best.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear R6017IXnancyr--Thank you so much for your kind and wonderful review. I am glad our staff was able to take good care of you and recommend a nice place to eat also. We look forward to seeing you on your next trip through town and hopefully all of our new upgrades will be completed by then. Sincerely, Leslie Rockholt General Manager

"Overnight stop en route to Texas"

4
18/09/2016

We chose to stop before entering the city limits of Memphis on our return trip from the Mid-West to Central Texas. However, with all the construction on I-40 East of Memphis, the next morning's traffic jam delayed our trip more than expected, but taking I-40 around the North side of Memphis was faster than we expected for the morning traffic on a Wed. This hotel is also a good overnight stop when traveling from Central Texas to the Ohio River Valley area and would avoid most of the morning traffic in Memphis when continuing the northward trip the next morning. We will keep this in mind on our next trip north from Texas.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear jlfouss--Thank you for your review. I understand that morning hour construction delays and traffic can be a problem at times, but I am glad you had chosen our newly renovated hotel for your stay. We can not wait to see you on your next trip to the Ohio River Valley. Sincerely, Leslie Rockholt General Manager

"Great Stay"

5
12/09/2016

Stayed here overnight Sept10-11 for a concert. Only a 10-15 minute drive to Beale St area. Very friendly staff. Room was very clean and comfortable. Hotel was quiet. Great breakfast in lobby. Would definitely stay again.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Grievous_Angel--Thank you for your kind words and review. I am glad everything was to your liking and hopefully you enjoyed your concert. We look forward to seeing you next time you are in town. Sincerely, Leslie Rockholt General Manager

"Excellent "

5
08/09/2016

Wonderful experience overall. Clean environment and room. Nice breakfast with a variety of healthy options. Pleasant staff. Convenient location near highway. Definitely a joy to stay. Quality for the price you pay.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Holly G--Thank you for your wonderful review and kind words. Please note that your comments, as are all guest comments will be shared and used for staff training purposes. We hope to see you again real soon once all of our renovations have been completed. Sincerely, Leslie Rockholt General Manager

"Great Hotel with"

5
07/09/2016

Hotel was very nice and location was perfect (restaurants, etc.). The lady at the front desk made my day after driving for 9 long hrs. She went well above her duty to make me feel at home. I would recommend this hotel for any occasion.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Bryan P--Thank you so much for taking our survey and submitted your review. I am glad everything was to your liking and our front desk clerk was able to make you feel right at home. We hope to see you again once all of our renovations have been completed. Sincerely, Leslie Rockholt General Manager

"Best Western Galleria"

5
31/08/2016

Second best only to the Best Western Inn & Suites in Yuma, Az. This place is as nice as they get. Planned my trip were we could spend the night in this property. Breakfast was great, the rooms were roomy and clean. Would recommend this place to anyone. Will be staying there again in December on my way to Nashville.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear G1607TXritab--Thank you so much for your wonderful review. I am really glad everything was to your liking as we are nearing completion of our guest room renovations. We look forward to seeing you again in December and hopefully will hear more great comments from you:) Sincerely, Leslie Rockholt General Manager

"Great, clean, friendly hotel!"

5
27/08/2016

The staff is very friendly, the rooms and surrounding area clean and safe. Would recommend every time. Great pricing for safety. The breakfast is pretty amazing and you can make you own waffles. Kitchen staff and cleaning staff is on point. Quiet & friendly surrounding. Ms Kay was very impressive, sweet, and helpful! Definitely recommend.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear TabithaH--Thank you for your wonderful review. Please note that your comments along with all guest comments are shared and used for training purposes. I am glad you enjoyed our breakfast and hopefully, were able to dine at any of wonderful area restaurants. We hope to see you soon once all of our renovations have been completed. Sincerely, Leslie Rockholt General Manager

"staff are very friendly, room is clen"

4
22/08/2016

like LCD flat TV, breakfast quality is good, and it opens from six to ten. Overall is good. will come back and stay again if any chance. We were changed to another room when we reported toilet not working, only took 15 minutes.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Haiyan C--Thank you for taking your time out to review your recent stay with us. Please note that all guest feedback is shared with our entire team for training purposes. I am glad we were able to accommodate your issue rather quickly in regards to changing the room. We try to run a great property and sometimes minor accidents do happen. We hope to see you soon once all of our renovations have been completed. Sincerely, Leslie Rockholt General Manager

"Best"

5
20/08/2016

We made a roadtrip trough the south and this motel/hotel was great! Especially when you consider the amount we had to pay! The room was clean and felt "fresh", there was a big mall around the corner and memphis was "around the corner". Money well spent! jasha danki!

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Hammelburg--Thank you so very kindly for your wonderful review--it definitely put many smiles on the faces of our team at our recent staff meeting. I am glad everything was to your satisfaction despite the ongoing renovations. We look forward to seeing you real soon!!! Sincerely, Leslie Rockholt General Manager

"Excellent"

5
19/08/2016

It is a great hotel, located near shopping and great restaurant. Staff is very friendly and helpfu. They gave information and tips about area attractions and good places to eat. My family enjoyed our stay.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear GloriaR--Thank you for your kind words. Please note that we share all guest comments (good and not-so-good) at our monthly team meetings for training purposes. I am really glad you and your family enjoyed not only the hotel but our surrounding restaurants and shopping areas. We honestly look forward to hosting your family again real soon. Sincerely, Leslie Rockholt

"Wow"

5
19/08/2016

Great place. Clean and friendly. Kay who checked us in was very helpful and upbeat lots of resturants nearby. Easy access to 40. One of the Best Best Western experiences we've had. The room rates were reasonable. We got a "last minute" deal which was nice.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Alexanderra1--Thank you so much for your wonderful review. I am glad our team was able to make you feel at home and also recommend plenty of good surrounding places to eat at. Hopefully, by the time of your next visit, most of our renovations shall be completed. Sincerely, Leslie Rockholt General Manager

"Best Western Galleria Inn & Suites, Memphis, TENNESSEE"

2
09/08/2016

This is an older property and it is reflected by the condition of the rooms. The A/C is wall mounted and in our room it was extremely noisy. The bathroom smelled of mildew and the bathroom vent/fan's filter was clogged and had mold contaminating it. The walls in our room needed the repainting as there were scratches where furniture had been pushed against them.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Forest T--Thank you for taking the time out to review our property. Please note that we take each and every guest response extremely seriously and use for staff training purposes. I have already showed your review to our maintenance crew to investigate. Mr. Forest T, I can assure you that we truly do try to run a first class property and I will take care of you regardless. Please contact me at your earliest convenience. Sincerely, Leslie Rockholt General Manager

"Great hotel, nice price"

4
07/08/2016

Very nice hotel for a reasonable price, staff was friendly an attentive. The hotel has a nice appearance and is kept quite well!. Bedrooms appointed nicely, bathroom was just below being excellent. Located for easy access and restaurants nearby.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Mark F--Thank you so much for your review. Your words will be shared on our next monthly staff meeting. I am glad everything was to your liking and hopefully, once all of our renovations have been completed, you will like us even more. Sincerely, Leslie Rockholt General Manager

"Very friendly Front Desk"

5
06/08/2016

Clean room, very friendly. Great value for the area! The front desk personnel was exceptional and very helpful! Rooms were updated and clean. Would definitely stay again! Ask for the coupon to save at Texas Roadhouse just down the street (within walking distance).

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Livehead7--Thank you so very much for your kind review. Please note that we take each and every review seriously and use them for training purposes. I am glad our front desk team treated you well and you were able to enjoy a nice Texas Roadhouse meal:) We hope to see you soon so you can enjoy all of the new improvements we have planned at the hotel Sincerely, Leslie Rockholt General Manager

"Great stay"

5
03/08/2016

Check in was friendly and fast. Room was very clean and bed was comfortable with good pillows. Breakfast was above average and well stocked. Will stay here again in the future and recommend it. Good value in a nice area of town with restaurants close by

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Texasborn5--Thank you very kindly for your wonderful review. I am glad everything was to your liking and we honestly look forward to seeing you again the next time you will be in the area:) Sincerely, Leslie Rockholt General Manager

"Wonderful hotel in Memphis"

5
01/08/2016

Sarah who checked us in was extremely pleasant and helpful. She gave us coupons for discounts at nearby restaurants. Also, we had the $50 reward on our phone. She took the number, but it didn't get applied. The next morning the woman at the desk (whose name I can't remember) took care of us in an extremely pleasant and helpful manner. We always go out of our way to stay at the Galleria Inn when we are passing through Memphis. We are especially fond of the wonderful beds, the decor of the hotel, and the employees who work there. Kudos to you.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Sara B--Thank you for your wonderful review. When we discuss your review as we do all guest reviews at our next staff meeting, I'm sure it will bring many a smile:) I am glad we were able to get your reward points applied. We hope to see you again once all of our renovations which I'm sure you have noticed, have been completed!!! Sincerely, Leslie Rockholt General Manager

"make sure you dbl lock your room"

1
31/07/2016

after specifically asking for handicap room and then calling several times to front desk for various reasons the desk clerk handed out our room keys to someone else who entered the room once we were in for the night. terrible experience. even after we dbl locked the door the noises in the hall kept me awake wondering is someone else was going to be walking in.

BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Jill B--thank you for taking the time out to review your recent stay with us. Please note that your review as are all guest reviews and comments will be shared at our next monthly staff meeting. Ms. Jill, even though we run an award winning property, mistakes do happen. I understand there was an issue during your stay and even though we did rectify and fully compensate you for the inconvenience, I would still like to make it up to you once again. Please call me at your earliest so can provide to you the same experience that many of our guests experience time and time again. Sincerely, Leslie Rockholt General Manager

"Breakfast Was GREAT !!!"

5
29/07/2016

The laddies that worked in the breakfast did a great job !! They actually had almond milk (GLUTEN FREE) most hotels do not offer this, it was a pleasant surprise and I thank you !! I will be visiting here again the next time I am in Memphis TN.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear gabby212016--Thank you for your kind and wonderful review. I am glad you enjoyed our new breakfast options which do include gluten free and low fat options. We sincerely look forward to your next stay with us and hopefully by then our guest room renovations shall be completed! Sincerely, Leslie Rockholt General Manager (p.s. Your review put a nice smile on our Breakfast Ladies' faces:)

"Great Stay!!!!"

5
27/07/2016

What a great stay! Check in was fast. My guestroom was very clean, the staff was very friendly, and the breakfast, "So much to choose from", "EXCELLENT"! Definitely recommend! Thank you for making my stay so Great!!

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear LisaB--Thank you for sharing your recent experience with us. As always, all guest comments and feedback is discussed at our monthly staff meetings for training purposes. We are glad everything was to your liking, and hopefully once all of our new renovations have been completed, you will enjoy your stay with us even more. Sincerely, Leslie Rockholt General Manager

"Broken Elevator/Hot Room/Mediocre Food "

2
25/07/2016

We stayed one night, July 21, during a heat advisory, due to a local power outage. I had to find a cool place in the area for my Mother, who is in her 80's, and myself to stay. We both have medical problems and would not be able to withstand such a lengthy power failure at home. When we arrived, there were no rooms on the first floor, but I was given a handicapped room on the 3rd floor near the elevator. We were able to get the last handicapped parking place in the lot, but it was still a long way for us to walk across the parking lot, through the lobby, up the elevator, and part way down the hall. We had been out out at a restaurant when the outage occurred, and were unprepared, without luggage, a wheelchair, or a walker with us. It might be a good idea for the hotel to have a spare wheelchair for such instances. The room was large with 2 dbl/queen beds, a large TV we didn't use, and a mini refrigerator. There was a nice hand held shower head in the tub and a handicap transfer chair in the bathroom, but we didn't use them. Maybe this was one of the recently remodeled rooms, but the hallways and lobby areas seemed dark and older looking. The room seemed clean, but was very hot. This was the night before the first 100 degree temp. of the summer. I couldn't get the room temp. cool enough for my taste. The desk clerk informed me how to work the remote control for the older looking wall unit, but it was still hot, so I tossed and turned all night. We went down to the free breakfast in the lobby the next morning. At this time, fortunately, the elevator was working. The breakfast was mediocre at best. Not the best quality food and beverages, and not many options either. The worst thing about the stay and main reason for the 2 star rating was at checkout, we had to come down from the 3rd floor, and the elevator was broken. It was taped off with yellow tape. I have breathing problems and my Mother has serious mobility issues. We had to walk to the end of the hall and DOWN THE STAIRS from the 3rd floor. It was very unsafe and difficult to get my Mother down those stairs. A guest who observed us ran to get a chair to put on one of the landings to allow her to rest mid-way. By the time we got down to the lobby, we were both exhausted, and I was having trouble breathing. The stairwell was very hot, and insects were observed there as well. I informed the desk clerk about how upset I was that we had this experience. Although restitution was made, I will look for a safer and more comfortable place to stay should we experience another power outage.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Ms. Deborah--Thank you for taking the time out to review your recent stay with us. Please note that your comments, as are all guest comments, will be shared at our next monthly staff meeting for training purposes. I understand you had stayed when the entire Wolfchase/Lakeland/Bartlett area had a power outage/surge, ourselves and area business including. I fully understand the inconvenience as the elevator was hit with a surge but given the situation of the area, the techs had the unit up and running soon after. In situations such as these which can happen anywhere, guests and staff have no choice but to use the stairs. Ms. Deborah, even though we had fully refunded your stay, I would still like to apologize for the inconvenience to you once again. If there is anything else we can do for you or if you would like to discuss this further, you are welcome to contact me at your earliest convenience. Sincerely, Leslie Rockholt General Manager

"Nice area, close to highway"

5
24/07/2016

This hotel was clean and modern. It is in a safe area north of Memphis and close to the highway. Check-in staff was very friendly and able to help us with dinner selections. This hotel does not have a pool which is something that I failed to notice.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Janetr322--Thank you for your kind review. I am glad you enjoyed your stay with us and all of the wonderful shopping/dining choices surrounding us. We look forward to your next visit and will be happy to recommend newer dinner selections:) Sincerely, Leslie Rockholt General Manager

"Best Price-Best Service"

5
21/07/2016

From check in to check out, everything was great. I highly recommend. The breakfast was high quality, and the offerings was good. The hotel staff was friendly and professional, and overall the entire stay was pleasant. The room was pleasant and the area was awesome! Other hotels in the area want too much. Best Western was reasonably price and the service was great.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear TaniscaW--Thank you so very much for your review. Please note that your words will be shared with our entire at our next meeting. I am glad you enjoyed your stay with us and we sincerely look forward to seeing you again. Leslie Rockholt General Manager

"excellent service"

5
20/07/2016

Leslie, the manager, went out of her way to resolve a small issue about room not completely ready on arrival. I was impressed with her willingness to accommodate us and the staff's helpfullness on a hot and muggy day. Best Western is lucky to have such good people working for them.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Lindseysw--Thank you so much for your kind words, as I am glad I was there to help. Your comments will be shared at our next staff meeting for training purposes. We look forward to your next visit and hopefully all of our renovations will be completed by then! Sincerely, Leslie Rockholt General Manager

"Front Desk Girls are Outstanding!"

5
18/07/2016

We chose this hotel because it was only 1 of 2 under $100 for the night. Comared to other higher priced hotels in the area, we found this to be an outstanding value. The rooms were clean, breakfast was fresh and hot and the girls at the front desk were super friendly and outgoing!

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Andrew H--Thank you so much for your kind review. I am glad everything was to your liking including our staff. Please note that your comments as are all guest comments will be shared at our next staff meeting. Sincerely, Leslie Rockholt General Manager

"Fourth of July weekend"

5
09/07/2016

We stayed here for the Fourth of July weekend with other Family members and was greatly surprised at the wonderful staff and the cleanliness of the place. Love the decor and great breakfast!! Conveniently located to all the shopping needs (Mall, Ross, Marshall's, ect... ) and easy access to the interstate!! Perfect location! Definitely stay here again when coming through Memphis!

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Thank you for your review. Please note that your comments along with all other guest comments will be shared at our next monthly staff meeting. We are really glad you liked our Galleria location, and we truly look forward to seeing you again next time. Sincerely, Leslie Rockholt General Manager

"Family Vacation "

5
08/07/2016

Went for a family visit found the location and staff perfect. My room was very clean with a huge 50 inch TV!! They were doing update loved the new furniture and carpet, can't wait to go back and see all the new changes. We will def be back!!!!!!!!!!!!

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear SoniaB--Thank you so much for your wonderful review! We are glad you enjoyed our new renovations. Hopefully, by the time you come back to visit your family again, all will be completed! Sincerely, Leslie Rockholt General Manager

"disappointed"

2
07/07/2016

we stayed in 4 BW in 6 days and this was by far the smallest room and the most expensive in a not so good part of town we will not probably be back to memphis but if we are we wont be staying here. I am sure there are other BW'S in Memphis

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear NancyS--I am sorry to hear about your experience. I hope you are not confusing us with another property as we are located in the Wolfchase Galleria shopping and dining district located in Bartlett; which is far from "not so good part of town". Please call me to discuss this personally at your convenience. Sincerely, Leslie Rockholt

"Smaller than our closet at home"

2
07/07/2016

We stayed at this hotel as an over night stop. I was disappointed that this was a 3 star with a price tag to match. It is more of 1 star in my opinion. Our room was tiny, the bath tub was so dirty and grungy my one year old wouldn't get it in. The only good thing was the check in lady was nice. Would not recommend or stay again. I am happy i did not see roaches, but wouldnt have been surprised if I did. Rip off. I have stayed in nicer hotels for less money.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear BrittanieS--Thank you for taking your time out to review our property. I understand you opted for and were given one of our smaller Studio King rooms, which are fine for 1-2 persons but for children, we have suites, sofa sleeper rooms, and even regular size rooms. The next time you will be in the area, please let us know and we will be more than happy to provide you with the room size of your choice. Sincerely, Leslie Rockholt General Manager

"Awesome Hotel & Staff"

5
28/06/2016

I booked several guestrooms for my family reunion here. Newly renovation in process; new carpet/curtains, furniture, 50-inch flat screen T.V.'s. Our rooms already had the new stuff. Me and my family really enjoyed ourselves. Especially the complimentary hot breakfast and the fast Wi-Fi. Your staff was awesome and very welcoming when we arrived. Thank you for making my family reunion a success.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear mj858246--thank you so very kindly for your words. Yes, we are in the process of renovation, and hopefully all should be done soon. If there is anything we can do for you in meantime, please let me know. Otherwise, we look forward to hosting your next family gathering. Sincerely, Leslie Rockholt General Manager

"Nice room, but priced very high"

3
26/06/2016

Nice room with a new TV, microwave and mini-fridge. We were disappointed that there was no swimming pool at this hotel. There is a exercise facility available. There was a good selection for breakfast.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear AmandaM--Thank you for taking the time out to review our property during your recent stay with us. I am glad you liked our new rooms, amenities, and breakfast options. Yes, I agree, we should have a swimming pool, but since we are structurally limited we are trying to make up for it with all of our latest renovations. Hope to see you soon!!! Sincerely, Leslie Rockholt

"Tried it again "

3
20/06/2016

Had stayed at this BW a couple years ago and said I would never come back. Well we are in day 2 of a two week motorcycle trip it was late and we needed a BW on our route so ended up here again. It was expensive for the small room. Check I was good very sweet lady. Room was clean, very small, and AC made noise all night. Breakfast has lots of choices and room as clean this stay. They are suppose to be remodeling to be a BW Plus hope the rooms are bigger.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear rwoodm--Thank you so much for returning and giving our property another review. I hope you took advantage of our special motorcycle parking out front:) I am sorry you had one of our smaller studio King rooms, as we have everything from studios to a deluxe 3 bedroom Executive Suite. I am glad you liked the new breakfast set up, please note that we are yet again in the process of upgrading this again!!! Let me know the next time you will be returning and hopefully, our renovations should all be completed by then. Sincerely, Leslie Rockholt General Manager

"Close It Down"

1
13/06/2016

This building is far too outdated to still be in operation. On top of that, is clearly poorly managed. Aside from the building reeking of cigarette smoke, the rooms are tiny and seem to have not been taken care or or maintained in the least since the last time this place was "redone". There were huge stains all over the floor in my room. The shower was moldy and the light flickered. And the cherry on top....after sleeping in the bed all night, when I peeled back the covers to get out, I found an old dried-up eye contact in the bed. And I do not wear contacts!!! Which means I was sleeping in someone else's dirty sheets!! Absolutely disgusting and unacceptable. Also there wasn't even a fitted sheet on the bed, only two regular sheets. I wanted to go by the front desk and demand my money be returned, but I honestly just wanted to get out of the there and never come back so I didn't bother.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear mchoffner--We are sorry to hear about your experience during a recent hotel stay. I am actually quite surprised to read your comments as we are 100% smoke free, have all new bathrooms, carpeting, casegoods, tv's, and a renovation crew has been visible on our premises for the last 2 months. I truly hope you have the right property because according to our records, you had stayed two nights not one and nothing was mentioned to front desk, management, or myself from your party during the entire length of stay. If possible, please contact me at your earliest convenience to discuss as I truly feel feel you might have us confused with another property. Sincerely, Leslie Rockholt General Manager

"Convenient for a one nighter"

4
11/06/2016

The staff was absolutely delightful and helpful at the front desk. The location was our main reason for staying here. We wanted quick access to downtown the next morning because we were only staying in town one night and then heading out. Breakfast was a nice treat for my kids. Having chocolate chips for the waffles and pancakes in addition to flavored batter was delightful. My kids were very happy about it. I did feel like the prices were high but it is probably due to location and our summer timing.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Ms. MaryW--Thank you for taking the time out to review our property. I am glad that everything including our do-it-yourself waffle chocolate chips were to your family's liking:) We look look forward to your next visit through town and hopefully all of our new renovations and breakfast bar upgrades will be completed by then. Sincerely, Leslie Rockholt General Manager

"PLEASE RUN FROM THIS MOTEL"

1
31/05/2016

Rooms smelled like urine/ towels smelled like urine/ front staff was not helpful, they screwed up so many reservations for my daughters wedding this past weekend. Ashamed I booked there. They over booked this. Had two wedding groups, 1 softball group and family reunion of 200 or more. Unbelievable to book this in Jan 2016 and have so many problems. NO management on site. Management was sick til Tues. we had a huge crisis on Sat. May 28th, front staff had no one to call. My wedding party were checking in from 2-4 Sat May 28th, and their rooms "were not ready and didn't know when they would be ready". Unbelievable. I stayed 4 nights, thankfully to adjust to the ugliness of the whole situation and smooth things over for the family. Please don't stay there- RUN...if you have a special anything you need accommodations for. There are plenty of other motels in Germantown to stay in that would be cleaner and employees would be better to work with.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear 497wandab--We are very honored that you had chosen our property to host your family's event and it truly was a joy working with and dealing with many in your group. As for your review, yes we had a sold out (not over-sold) night and I was out sick during your stay, but hearing about these issues in your room is entirely new despite our two phone conversations and email correspondence. Honestly, I do not feel like bringing up the actions of anyone in particular on this nor any other social platform, so if you would like to speak with me again, please feel free to contact me at your other earliest convenience. Sincerely, Leslie Rockholt General Manager

"Perfect central location"

5
24/05/2016

I go to Memphis often and this is my only choice to stay at. The staff are always wonderful and hospitable. Sometimes I get to the hotel before check-in time and usually tell the attendant I just want to check-in but not go to the room then but they always accommodate me and find me a room that is clean and ready. That is going the extra mile. Thank you.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear BWVillage--thank you so very kindly for your review on our property. I am glad you appreciate our location which is strategic to several Memphis area sites. Hopefully, by the time you come in our new elevator wing, guest rooms, and public area renovations should all be complete. If there is anything we can do for you in the meantime, please let us know. Sincerely, Leslie Rockholt Manager

"Very Disappointing Experience "

2
22/05/2016

My family and I just left this hotel visiting for a high school graduation over the weekend and the entire stay was ruined this morning because a huge roach decided to visit the room my sister and I were in. It went from the fridge to under one of the beds. We decided to check out and upon us preparing to leave it crawled from under the bed onto the wall then the curtain. I was able to get a picture for proof. Besides the bug in our room being a disappointment, when I let the person at the front desk know, I don't recall her apologizing or anything. She said she would write it down and let somebody know. This was a very disappointing experience with the stay and with the service.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear JaquayR--Thank you for taking the time out to review your stay and providing us with feedback which can and is used for staff training purposes. I am sorry to hear about your experience, please note that your review has already been forwarded to our local Orkin Commercial rep looking into the matter has we have always had a preventative pest maintenance agreement in place. Should you like to discuss this matter personally please contact me at your earliest convenience. Sincerely, Leslie Rockholt General Manager

"Only Stayed on night"

3
18/05/2016

The Inn was clean enough, just a little ragged and needs an update in the room, especially for the price. Breakfast for very good and there was plenty of different breakfast items to choose from. The wall unit AC kept the bedroom cool but didn't transfer over to the first room which was a kitchen/living room.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Savingforarainyday--Thank you for your review. Please note that your review will be shared at our next staff meeting for training purposes. As you may have noticed, the hotel is in process of a major update. It might not seem as so because your room only had the new furniture, bathrooms, and TV. Once the new carpet, draperies, and bedding arrives, you will see a major difference. If there is anything I can do for you, please let me know. Sincerely, Leslie Rockholt General Manager

"Nice area"

5
17/05/2016

overall pleased. Great area 25 min. from downtown Memphis. Everything you would need 5min. from the hotel. Local highways to downtown Memphis never have to get on the interstate. Checkout the drive-in movies off hwy 64.

BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear ToddF--Thank you for your review. Our whole staff appreciates the kind words as we use each and every guest review for training purposes. Please stop by soon to see more of the new upgrades lined up at the hotel!!! Sincerely, Leslie Rockholt General Manager

"Memphis in May"

4
16/05/2016

My husband and I stayed here for a week. The staff was extremely helpful and nice. Our room was very clean and the bed was fairly comfortable. Breakfast was decent. My only frustration was with the WI-FI. It was very intermittent and slow. Overall, it was a nice hotel.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear ChristyW--Thank you for your kind words. I am truly glad that you enjoyed your stay and the wonderful Memphis In May festivities that our city offers each year. I understand your frustration with any internet issues and am forwarding your wi-fi comments to our internet provider and support company--I am hoping to have this resolved immediately. Sincerely, Leslie Rockholt General Manager

"Convenient - excellent staff- so/so rooms"

3
16/05/2016

Great stay in Memphis for work. Hotel had recent 'facelift' but didn't go all the way- so a little strange decorating style however, staff was fantastic, rooms were clean, and tidy, and excellent location for ease to/fro my needs.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear StacyH--thank you for taking the time out to review our property, and yes you are right, we are in the middle of a facelift, and have not completely finished as we still have plenty, plenty, and plenty of new upgrades in the pipline: new guest rooms, public areas, lobby, and more. I truly hope to see you soon and to hear your comments on the new changes:) Sincerely, Leslie Rockholt General Manager

"A small roach"

3
16/05/2016

I have stayed at this location numerous time, and this is the first time I have encounter a small roach in the bathroom. I usually stay in a suite, but this time it was just my son and me traveling. I travel to Memphis to take of my mother once a month and I thought that this Best Western was going to be the hotel I would use every time I travel, I am not sure now. I have stayed in several Best Westerns in the surrounding areas; I did not like the location of one, and the one in Mississippi, my tennis shoes was stolen. It looks like I am going to have to find another best western for the month of June.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear JoyceP--Thank you for taking the time out to review our property. Please note that all guest reviews are used for training purposes at our monthly meetings. Since you have stayed with us "at this location numerous times", you are well aware that we do not have a pest problem, however, I have already forwarded your review to Orkin Commercial that has been handling all of our preventative pest maintenance for many years. Ms. Joyce, I promise to have an answer to you shortly, and do hope you stop by soon to see the brand new rooms we have lined up!!! Sincerely, Leslie Rockholt General Manager

"Excellent"

5
15/05/2016

Great Place, Great Location, Great Staff We enjoyed our overnight visit here! We were greeted by excited employees and they were helpful in guiding us through our points reward system. Local restaurants and gas stations were clean and had friendly staff. We were comfortable in our surroundings.

"Mrs"

2
07/05/2016

Our room was nice had some bug issues need to work on a better breakfast the room rate was a little high motel was kind of outdated the staff was friendly and helpful with whatever we needed!! I've had stayed at many hotels and I was disappointed in this one!!

"Easy highway access, good hotel"

4
02/05/2016

Beds are comfortable, hotel is clean, right next to the highway and convenient for travelers. If you are headed east it is at the end of the Memphis area, so you can avoid most of the Memphis traffic.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear PeterH--Thank you for taking your time out to review our property. We are glad everything including our wonderful location was to your liking. We look forward to your return visit and also to hear your feedback on our newly appointed guest rooms. Sincerely, Leslie Rockholt General Manager

"Average quality"

3
28/04/2016

This is an older hotel and although the suite is spacious, it is dark as the only sunlight comes in the bedroom window. The only A/C is a wall unit in the bedroom and I don't know how it will do in the heat of the summer but, was adequate for this time of year. The breakfast was average and the staff was hurried and inattentive.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Joseph CM--Thank you for taking the time out to review our property. Please note that all reviews and guest comments are shared at our monthly staff meetings for training purposes. I have already had a meeting with my Breakfast Hosts showing your review and should hopefully have an answer soon. I am truly hoping you try our hotel again once all of our guest room and public area renovations have been completed. Please note that we will also be having all new lighting packages in the room also. If there is anything else I can do for you, please let me know. Sincerely, Leslie Rockholt General Manager

"Great bargain, landed great Priceline rate"

5
21/04/2016

This is a splendid hotel. Clean, quiet, large rooms, accommodating staff, and convenient with location on Hwy 64. Stayed "going and coming" on business trip to Kingsport, TN. A truly great value both times.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear SpeakerDoc--Thank you for selecting our award winning property for both of your "going and coming" trips. Please note that we will be sharing your review at our monthly staff meetings for enhancing our guest experience. We truly look forward to your next trip and hopefully you will be able to see our new elevator wing, all new guest rooms, and new lobby!!! Sincerely, Leslie Rockholt General Manager

"The Whirlpool Suite 519"

4
14/04/2016

We very much enjoyed our stay at The Best Western Galleria & Suites in Memphis. Our room was a Lil small but the Whirlpool definitely made up for it! The air conditioner was a window unit in the wall, but it got nice a cool in there so no complaints there. The bed was amazingly comfortable and I would love to have one in my home, and the Whirlpool... lol.... the staff were all very nice and accommodating. I would highly recommend this hotel to any and every body!

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear StephanieB--Thank you for your wonderful review. I will definitely be sharing your comments with my entire staff at our next meeting. We are thoroughly glad you enjoyed your stay and the Whirlpool Tub!!! As you might have noticed, we are under a major renovation and hopefully the next time you come, your stay will be even nicer with all new guest rooms, lobby, and public area. Sincerely, Leslie Rockholt

"Very nice"

5
05/04/2016

We have stayed at this inn twice before, but this time when we requested a king bed, which request was filled, the king bed was in a studio room which made for a very crowded room. We would suggest that you mention this when booking. Otherwise, the room was satisfactory, clean, and well appointed. The in-room internet worked well and breakfast was extensive.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear PatriciaL--Thank you so kindly for your wonderful review. Please note that your review will be shared at our next staff meeting for training purposes. I understand completely about our King Studio being a bit small for some but as you know we do have rooms and suites of all sizes. Hope to see you soon. Sincerely, Leslie Rockholt General Manager

"Memphis location"

5
03/04/2016

Very clean and nice property. Full breakfast daily. Lobby area very clean and tidy. Front desk staff helpful and nice. Room was clean. Daily housekeeping with fresh towels, bed was made daily. Microwave, fridge in room. Close to many restaurants and shopping. Just wish they had a shuttle from the airport.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear RamonaB--Thank you so much for the kind review. We will be sharing your review at our next staff meeting. We look forward to seeing you next time you will be traveling through and hopefully all of our new renovations and upgrades will be completed. Sincerely, Leslie Rockholt General Manager

"Roomy suite"

4
02/04/2016

We stayed one night in a suite that had 2 Queen beds with television and bathroom in one room and couch hide a bed chair desk in desperate room with another television. Room was clean and modern although couch showed quite a bit of wear. It was nice having a separate living areas . Staff was friendly . I think the room was worth price charged.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear dks68--Thank you so much for reviewing our property and we are truly glad everything was to your liking. As for the couch wear, we are in the midst of a major hotel renovation and everything is going to be changed. Hopefully you will be able to see the changes next time you will be passing through. Sincerely, Leslie Rockholt General Manager

"Road Trip"

5
02/04/2016

Very nice room and pleasant staff. Room was comfortable and clean. Breakfast had ample selections for everyone. Hotel was located in an area with restaurants and stores. The only thing I would mention is to get a room away from the highway. Several times I woke up to sirens and truck traffic. Otherwise, I would definitely stay here again.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear LynnK--Thank you so much for your review. We are glad everything was to your liking. I hope that all of our renovations are completed by your next visit. Sincerely, Leslie Rockholt General Manager

"Nice Hotel"

4
29/03/2016

Good hotel for the price. Hotel staff was pleasant and accommodating. The king suite was a great size. Room decor could have been a bit better but it was nice to have a refrigerator and microwave available. The only downside to the room was the air conditioning. Every time it kicked on it made a really loud noise which took a bit to get used to. Breakfast offering was your standard eggs, ham, waffles, cereals, yogurts, and pastries. There's only one elevator and it isn't the speediest but that wasn't enough to deter us from staying there again.

"Pick somewhere else"

3
28/03/2016

Hotel was fine but freeway noise can be heard from inside the room. Also if you want a bathroom sink its on the OUTSIDE of your bathroom. Bed is not comfortable. Free breakfast wasn't anything but cereal or eggs...not much variety.

"Green mold on ceilings"

2
28/03/2016

While this is a nice hotel on its exterior and the staff members are very helpful, we encountered green mold on the ceilings of three different rooms on the top floor of this building. Until management has legitimately fixed this problem, I would not recommend that people select this hotel. In other ways, this hotel is great.

"Pleasurable"

5
25/03/2016

The hotel staff was kind and considerate. Our room was clean. It was not too big and not too small. The hotel has easy access to and from the highway. There is a restaurant within walking distance. It was a modest price for a modest stay.

"It was a place to stay."

3
16/03/2016

My preferred hotel for the Galleria area was sold out, so I had to research a ton to find a place that would meet my needs without breaking the bank. I require a clean room with no insects, free parking, free wi-fi, and free breakfast. All of those requirements were met. Location was good, a bit awkward to actually get to the hotel property, but that's not too uncommon with hotels close to interstates it seems. Room was fine. Nothing special. I did like the quality of the towels. There was significant outside noise which I was able to almost completely drown out by keeping the a/c fan running (thanks to other reviewers for that tip!). There was also significant inside noise that was harder to drown out. I was on the first floor, so perhaps there was more traffic in my hallways than would be on other levels. The wi-fi worked, but was a bit spotty. Fine for checking email, facebook, etc, but not for gaming. Breakfast was disappointing. Looked like a decent spread, but it just wasn't very good. They had a few types of cereal--didn't try them. Pastries that looked like the ones from Sams Club--I tried one danish, it was fresh but cold. 3 types of bagels. Toast that was just bad--don't ask me how you mess up toast, but they did. 2 waffle irons--best thing there was waffles. Eggs were runny and flavorless. Sausage patties were available too, didn't try them. There were also a couple of fresh fruits, yogurt, coffee...sounds impressive to read but it just wasn't. No one in this hotel made an effort to be friendly, to greet guests, to say good morning...those little things that can really make your day, especially as a solo traveller. I would stay here again for the right price, but I would consider this hotel to be "acceptable" not "exceptional".

"Great stay"

5
12/03/2016

From check in to check out, this was a great place to stay. Room was very clean and well maintained and the bed was comfortable. Like other reviews mentioned, there was some freeway noise. We had asked for a room away from the freeway side, but we checked in late and there weren't any available. Breakfast was the usual but good. We will stay here again next time we pass through Memphis. Hotel does employ a security guard and we liked that.

BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear J3490TDmaryw--Thank you for taking the time out to review our property. Please note that we share each and every guest comment with our entire team for training purposes. I am really glad you enjoyed your stay with us and liked the bedding that is in place; we still have a bit more to go with the completion of our renovation and soon you will have even more great amenities to add to your list. Sincerely, Leslie Rockholt

"Great 3 night Stay"

5
11/03/2016

I actually work for a Best Western Plus. This is by far one of the best I have ever been to. Front desk Margaret was awesome with such a wonderful checkin and so very friendly. The room was perfect we got a double Queen suite very large beds and very comfortable, towels were large and great too. Service did a good job. Breakfast was good French Toast great idea. All the decor was up to date. No noise at all in our room we were on the top floor. Overall Very Pleased with our stay.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Skeeter4--Thank you so very kindly for your review. Please note that all of our guest reviews and comments (good and/or bad) are shared with our entire team at our monthly staff meetings for training purposes. I am glad you liked our newly decorated rooms. Please note that we are just half-way there with many more surprises coming for you. Sincerely, Leslie Rockholt General Manager

"Bring earplugs"

2
04/03/2016

Staying here overnight on my way to Nashville. I don't expect to get ANY sleep, the I-40 traffic is EXCRUCIATINGLY loud. Ridiculous. They are full and cannot move me to another room. Room is clean, but small and very basic. AND NOISY!!

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear silasBNA--thank you for taking your time out to review your stay with us. I am sorry if you found your room slightly small and loud loud. Please note that depending on what one has reserved we do have plenty of larger rooms, living room suites, and even Whirlpool suites available. Hopefully, we will have a chance to show you our recently renovated rooms next time you are passing through the area. Sincerely, Leslie Rockholt General Manager

"big tv in my room"

5
01/03/2016

I loved our stay. we arrived very late and the staff was wonderful. we were welcomed and into our rooms within minutes. and then the surprise: we got into our room and the tv was BIG. I mean I don't need to wear my glasses in bed to see the screen big. our beds and pillow were awesome and we slept very well.

BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear KerrieK--thank you so much for your kind words. I am glad that you enjoyed our (almost completed) renovated rooms. We still have a lot of changes in store and hopefully will have a chance to show you upon your next trip through town. If there is anything else I can do for you, please let me know. Sincerley, Leslie Rockholt General Manager

"Great comfort.great staff."

4
24/02/2016

This hotel is great. Comfort. Clean. TINA is great. Not pet friendly unfortunately. I have service dog so it allowed by law but still discomfort around guests and staff not expecting dog or respecting what service animal means. Ignore the dog, people. No dog whistles. Bed lush. Very quiet. Breakfast substantial. Traffic noise can be drowned out by heater. Very nice place.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear ET--thank you so much for your kind words on your recent stay with us. Unfortunately we are not pet friendly but service animals are always welcome. I hope you found your room up to standards, but do not that we are currently in the midst of a major renovation and have plenty of new surprises in store for you!!! Sincerely, Leslie Rockholt General Manager

"Not Bad"

3
05/02/2016

Room was clean and spacious. Bed was Very uncomfortable. Sheets kept coming off the bed, the pillows were the smallest and most uncomfortable pillows I have ever laid on. There was also a TON OF highway noise. Staff was very nice at check in .

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear DanB--thank you for taking your time out to review our property. Please note that we share each and every guest comment in our monthly staff meetings to enhance our customer service skills. I have already shown your review to our head of housekeeping to look into that sheets and pillows on your bed. Hopefully, upon your return visit we will have all of our renovations completed. If there is anything else which I can do for you, please let me know. Sincerely, Leslie Rockholt General Manager

"Bit of an insect problem.."

2
25/01/2016

Hotel is nice enough, staff was great, room looked clean. We went out to dinner, when we returned the sink had 7-10 tiny roaches in it. Hard to feel warm and cozy in bed after that. Got up in the night and turned on the bathroom light and same little bugs. There are many hotels nearby, i would look elsewhere.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear neal e--Thank you for taking your time out to review your experience at our property. Please note that i have already forwarded your comments to our Orkin Commercial rep as we have a bi-monthly service agreement in place with them for the past several years and have never had insect and/or pest problem. If you would like to discuss this further or if there is anything else I can do for you, please let me know. Sincerely, Leslie Rockholt General Manager

"Great stay Hotel"

4
23/01/2016

Loved the overall stay, staff were great and helpful. Enjoyed our stay. Breakfast was tasty, loved the waffles. It was also very close to shopping and the mall, and dining. This hotel is in a great location. Looking forward to visiting again.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear MichaelC--Thank you for your comments--they will definitely put a smile on our staff's faces!!! We look forward to your return visit and showing you our new rooms once completed. Sincerely, Leslie Rockholt General Manager

"Really nice hotel for the price"

4
13/01/2016

We thought the accommodations were very nice quality and especially enjoyed the hot, free breakfast. There is quite a bit of highway traffic noise but we turned our room fan on low and it was perfect.

BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear PamM--thank you so very much for your kind words. Please note that our entire staff will be pleased to hear at our next staff meeting used for training. I am glad everything was to your liking. I hope you will be returning once our renovations are fully completed. Sincerely, Leslie Rockholt General Manager

"A B-"

3
11/01/2016

We are members of the Best Western Loyalty Club so always reserve at these hotels during a long trip. This hotel is conveniently located off the main highway and close to amenities and shopping. However, the rooms are very tired and definitely need an upgrade. We were upgraded to a suite upon arrival but its layout was very non-functional. There was an unpleasant food odour in the third floor hallway suggesting that there may be long term tenants who cook meals in their rooms.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear PennyA--thank you so much for taking your time out to complete our survey and providing us with feedback which is not only shared with our entire staff but used for training purposes. You are correct in that the rooms were needing an upgrade and hopefully by time you return to the area all of our guest rooms and public area will have been completed. Sincerely, Leslie Rockholt General Manager

"NOISE"

1
03/01/2016

The first clue to a potential problem is that it is not an easy straight forward entrance for Jill the GPS to find. We could see the hotel, but it took a couple of tries to find how to get to it. The location is good near the interstate, but bad that it is so close to the interstate going into Memphis and near an exit. We checked in and went to our room. We had reserved a Jacuzzi suite, but we found ourselves in a room with just enough room to walk around the bed, incredibly noisy from the interstate, but didn't see a jacuzzi. I tried calling to find put about jacuzzi, but phone was not hooked up. I went back down to the lobby and asked front desk about jacuzzi. Front dest clerk said there was an opening in the wall by bed, and that others have had same issue of not seeing the jacuzzi. Sure enough, there was an opening in the wall on the far side of the bed to a nice jacuzzi. Problem, did I mention the highway noise? I went to the front desk and was told the Jacuzzi suites were all on the interstate side. Oh, well. I called Best Western to suggest that they needed to warn travelers about the noise, they asked if we were offered another room- no, so they called and spoke to management, and said that we could move to another room with no jacuzzi. Leslie, the manager on duty, was nice and upraded us to a king suite at no extra charge. We moved to a king suite. We had a large living room, decent size bedroom and an incredibly small, but functional bathroom. Have I mentioned noise? The rooms on the other side of motel are off a very busy state/county/city highway with the interstate exit and many people going back and forth trying to figure out how to get to the Best Western. The HVAC unit is incredibly loud and overhead, so hard to operate even though there is a remote because the controls are overhead and out of sight. Did I mention noisy? But not noisy eneough to cover all the highway noise. The bed was confortable. The room and furnishings seemed tired and the carpet suggested that you shouldn't walk barefoot on it. The bathroom was spotless. The vent in the bathroom was very noisy. Noise=bad night's sleep. We will not go back.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear 2937--Thank you for taking the time out to review our property and letting us know exactly how your stay was. I apologize for the stay not being up to your standards and have already ordered an inquiry from our maintenance into the issues you had experienced. However, I am glad the King Suite worked out for you. If there is anything else we can do for you, please let me know. Sincerely, Leslie Rockholt General Manager

"Restful stay"

4
03/01/2016

Our stay was pleasant and restful. The morning breakfast was nice with hot and cold items. The room was clean and the shower was one of the best I have used. This hotel is located by the interstate so ask for a room on the side away. This was where we were located and there was no noise issues as in other post for this location. Shopping, restaurants, and entertainment are all close by.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Omegagold--Thank you for your review. Please note that your review along with all customer feedback is shared with our entire staff time for training purposes. We really look forward to your next visit and hopefully our hotel renovation will all be completed by then:) Sincerely, Leslie Rockholt General Manager

"Friendly Staff, Comfortable Rooms"

4
02/01/2016

I have stayed at this hotel many times. It is close to I 40 with many choices of places to eat near by. Motor cycle friendly. Breakfast bar is always fresh and tended to regularly. Bathrooms have been recently remodeled.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear DonnyE--Thank you so very much for your kind review. Please note that your review along with all customer feedback is shared with our entire staff time for training purposes. I am glad you noticed our new bathrooms. Hopefully, we will have all of our new guest room furniture and re-done lobby upon your next visit!!! Sincerely, Leslie Rockholt General Manager

"Extremely noisy"

2
31/12/2015

The room we were put in was next to a freeway. It sounded like we were next to a racetrack. By the time we got to bed, and realized it was so noisy, I was too tired to pack things up, and try to get moved to the opposite side of the motel. We got maybe 2 hours sleep, due to the noise. The motel was not that full, and there were plenty of rooms away from the freeway, but they stuck us next to the noise.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear StephenL--Thank you for taking the time out to review our property. Please note that your comments will be shared with our entire staff for training purposes. I am sorry we did not live up to your expectations. I am already looking into your stay and hope to have some answers soon. Please call me at your earliest convenience. Sincerely, Leslie Rockholt General Manager

"Uncaring staff, interstate loud"

2
17/12/2015

The hotel is pretty close to the interstate, so you can hear it a lot. Also, the ice machine was beeping constantly down the hallway, which you could hear in the room. When I called the front desk about it, they just said "Oh yeah it does that." "No it probably won't stop." "No we wont do anything to fix it." I think someone finally got fed up and unplugged it because when I went to get ice, it wasn't plugged in. Breakfast area wasn't very clean either. Also, the A/C unit was very loud and you could hear water dripping constantly.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear JosephC--Thank you for taking the time out to review your stay and letting us know how we are preforming. I am sorry we did not live up to your expectations and have already ordered an inquiry from our Maintenance Head and FD Supervisor in regards to your issues. Please call me at your convenience and I will be more than happy to make it up to you. Sincerely, Leslie Rockholt General Manager

"Nice, Clean, Friendly"

4
05/12/2015

Reserved the room thru Trip Advisor as we we not arriving until very late on a holiday weekend. Check in was quick, the rooms were large and clean, both rooms were handicap / wheelchair accessible. Breakfast was ok, enough to get you started for the day. All in all a nice stay in a clean environment!!

"Nice property and good value!"

4
30/11/2015

The hotel is conveniently located to the Bartlett (east Memphis) area, it was clean and the lady at the front desk showed us favor in making an adjustment in our room accomodations (last minute change from a king bed to 2 doubles).

"A Great place for family travelers"

5
28/11/2015

I stayed at the Best Western Galleria in Memphis during my trip there for Thanksgiving. The property is right off the expressway and near shopping and restaurants . The hotel is very clean and well kept. The landscaping is immaculate. The desk staff was helpful and friendly. The hot breakfast was well prepared.

"Not very good for a Best Western"

2
28/11/2015

Obviously, it used to be another hotel brand. Check-in lady was VERY unhelpful, borderline rude. Beds were uncomfortable. Breakfast lady was nicest person at this hotel. She was helpful. I requested room on top floor which was ignored; however, was given room on top floor when I told her I had requested it!

"Comfortable, nice breakfast"

4
28/11/2015

The beds and pillows were comfortable, but the air conditioning unit was noisy and awkwardly placed high on the outside wall, where the cool air blew strongly on one of the beds. The sink and bath/toilet facilities were separate, which we liked, simplifying the morning routine for the four of us. There was an alcove in our room with a chaise in it, which our teenage daughters thought was very cool. The furniture and amenities seemed clean and relatively new and we felt secure and comfortable in our room. Breakfast was really nice, with plenty of choices including French toast and eggs. We appreciated that there were plenty of tables for breakfast seating.

"Very Nice Hotel"

5
22/11/2015

This hotel was conveniently located near downtown and the expressway. The hotel was very clean. the breakfast was pleasantly displayed and tasty with healthy alternatives. The staff was nice & helpful.

"RUDE "

1
21/11/2015

Reserve a double queen mobility room on the ground floor upon arrival front desk-clerk was rude. We were put on the fourth floor and upon exiting the elevator it's melt very musty. The room was very musty and the air-conditioner was a window unit that kept shutting off. I called down to the desk and requested another room the clerk was a rude and told me to come back down and she would she could do (with the smirk in her voice). When I get to the desk she keeps rolling her eyes. When I asked if there was another Best Western in the area very rudely she told me you would have to call to see if they had a room. This will be the very last attempt to stay at a best Western. You would think they would treat a customer who's been with them for over 20 years better than this.

"Parking horrible. Uncaring staff."

2
17/11/2015

Parking was horrible. I had to park in the grass on the first night. Had to park down the block with no security lighting on the next night. The hotel staff did not care about my concerns. The "free" internet did not work most of the time. I finally got my ipad to connect and then it was very slow. The breakfast is not as good as what I have experienced in other hotels. The lay-out is not good and the food quality is mediocre.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear MarkW--Thank you for taking your time out to review our property and letting us know exactly how we are performing. Please note that your comments will be shared with my entire team for training and providing a better customer experience. I am very sorry about your parking experience as we were having our entire parking lot resurfaced/resealed/restriped during your stay. That has already been corrected. As for the internet, I have already forwarded your comments to our IT vendor to assess the situation on the night of your stay. Mr. MarkW, I would definitely like to make this up and provide you with a truly wonderful stay. Please contact at your earliest convenience so we can personally discuss. Sincerely, Leslie Rockholt General Manager

"Noisy"

2
16/11/2015

Terrible road noise from the interstate 40. It is so loud I could not sleep. I spent so much money and could not get a good night sleep at this hotel. This was a horrible experience. I do not recommend anyone stay here.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear LynnB--Thank you for taking the time out to review our property and let us know exactly how we are performing. I am very sorry you were not able to get a good night's sleep. We do have rooms facing different directions and hotel is currently under a major renovation. I sincerely hope you give us another chance to change your impression. Please call/email me directly and we will do whatever it takes to make you happy. Yours Truly, Leslie Rockholt General Manager

"Best room I've ever had!"

5
13/11/2015

I travel every weekend for work so as you can imagine I stand a lot of hotels. This best Western has had the best service, the biggest, cleanest, and best room, I have stayed in so far. I will be returning to a best Western every opportunity that I get.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear Act34153--Thank you so very kindly for your review. Please note that we share all guest feedback during our monthly meetings to provide a better customer experience. Hopefully, the next time you come you will see our newly appointed rooms!!! Sincerely, Leslie Rockholt General Manager

"Stay"

5
09/11/2015

We truly enjoyed everything about this location. We met friends here who had children with them and they had a suite and we enjoyed time in their suite as well as our king none smoking room. This hotel is smoke free and we loved that.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear EttaP--Thank you for the wonderful review. I'm sure that will put a lot of smiles on our staff's faces. We truly look forward to your next visit after our renovations and room upgrades have been completed. Sincerely, Leslie Rockholt General Manager

"Nothing special"

3
05/11/2015

When you enter the lobby it is quite nice. The room we had was not in keeping with the lobby. It was quite small and the sink wasn't even in the bathroom. The A/C was a small wall unit up near the ceiling that was controlled by a remote. It was quite noisy every time it came on and off. The mattress was okay and the towels seemed discolored. The breakfast was your average hotel fare but I was quite pleased that there was skim milk since most hotels do not offer that. The staff at the front desk was friendly.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear MrsNoteworthy--Thank you for taking the time to review our property and letting us know exactly how we are performing. I'm sorry you did not like the size/layout of your room, but please note that we have everything from studio King's to 2 Room Living Room Suites. As you may have noticed, we are under a major renovation and hopefully the next time we can get you the room type of your choice. Also, our towels are naturally beige/off white:) Sincerely, Leslie Rockholt General Manager

"Good Place For Short Stay"

5
05/11/2015

Everything that you need – friendly staff, clean rooms, very comfortable beds, good shower and most importantly when travelling – high speed internet. Good basic breakfast with decent coffee. We booked this hotel due to the location to the Galleria Mall – unfortunately we arrived too late and had to leave early the next morning to shop here.

"Nice place"

5
29/10/2015

Nice place to stay... Good people and close to where you can go shopping.. walking distance to the mall and restaurant...and also had alot of variety for breakfast... I will recommend this place. Also had security to watch outside the building.

"Overnight Stay"

4
09/10/2015

This hotel is lovely. The staff that I met was not what I expected though. When asked about a TV Guide a bit if sarcasm was include in her answer. Not at all what I expected. Other than that the hotel was fine.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear DonnaA--Thank you for taking the time out to complete our survey and let us know exactly how we are preforming. I am sorry about the sarcastic tone you had felt from one of my employees--please note that this will be addressed personally by me. Also worth mentioning is that as you might have noticed, we are currently in the midst of our total hotel renovation. And I would love for you to come back and give another rating once all complete. Sincerely, Leslie Rockholt General Manager

"Excellence"

5
07/10/2015

Best Western Galleria Inn & Suites, Memphis, Tennessee makes one feel welcomed and at home. Utmost gracious hosts with professional and courteous staff at every level. Their exemplary Southern hospitality guarantees will recommend booking a stay at Best Western Galleria Inn & Suites, Memphis, Tennessee to all our family and friends!

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dearest AnnmarieT--Thank you so very kindly on your recent stay's review with us. Please note that my staff was all smiles as I read it during our meeting. We look forward to your next visit with us especially once our guest room remodeling is completed!!! Leslie Rockholt General Manager

"Clean and comfortable"

4
03/10/2015

Best Western ended up being our most frequent hotel during our 10 day trip across Kentucky and Tennessee as their pricing and TripAdvisor reviews were so good. We found this hotel to be comfortable and clean with the usual amenities found at most Best Westerns. Friendly front desk personnel, nice amenities in the rooms and most important-clean hotel and rooms and a safe area in which to stay. The usual breakfast is served but this hotel had a very convenient and non-congested area for breakfast.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear WendyB--Thank you for your kind words which I am sure will put a smile on everyone at our next team meeting. I am glad everything was to your liking, but do note that once our renovations are completed, you will like us even more!!! Sincerely, Leslie Rockholt General Manager

"Just a bit more effort...."

4
28/09/2015

Nice property but a little more effort to notify guests when the elevator quit would have been nice. Protein in the breakfast selections would also push this property up. I really like the motorcycle parking out front, shame cars used up some of the spaces.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear NormanP--Thank you for your kind words, and please note that they will be shared with our entire team at our next monthly meeting. Please note that we are currently in the midst of a major renovation which includes public areas, guest rooms, bathrooms, tv/satellite upgrade, and breakfast!!! And coming from a motorcycle family, I fully agree with you on people with cars parking in designated motorcycle parking spaces. Hope to you see you on your return trip!!! Sincerely, Leslie Rockholt General Manager

"Temp Control, Cleanliess and Spaciousness"

3
17/09/2015

Temp control....you need to be a tall person or risk standing on a chair with wheels to regulate. I'm 5'6" and had difficulty reaching the a/c unit and it's controls as it is placed high up on the wall. Add to that the fact the unit blows air right on your faces as you sleep. Some people might like that, but it is very drying. Also, there is no a/c or heat unit in the sitting room. So if someone is sleeping in there, it could get stuffy unless you leave the bedroom door open. Cleanliness/Comfort.....aside from the toilet seat that needed to be replaced (stained and not secured tightly), the room was clean. But I suggest the hotel invest in real bottom sheets instead of using flat sheets for bottom sheets...they bunch up. Spaciousness....the sitting room section of the suite is huge in comparison to the king bedroom. The bathroom is tiny; two people cannot fit in there at one time. Fridge and microwave with counter is nice to have and this separates the sitting area from the bedroom/bathroom. Internet was slow to non-existent at night, but early AM it worked fine. Breakfast was you standard fare.

BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear 2Runks--Thank you for taking the time out to complete our survey and give an honest evaluation which will be shared with our entire staff team. I am sorry you had issues with the a/c unit in the guest room. I understand that it is placed a bit of the way, but the remote control unit would have sufficed instead of climbing to change settings. Please note that we are in the midst of a major renovation and I would love for you to come and the changes we have in store. Sincerely, Leslie Rockholt General Manager

"Needs an Upgrade"

2
15/09/2015

The carpet is horrible and the lighting in room is extremely dark. maybe to hid the dirty floors in the room. the breakfast is okay if you like spam and eggs. the staff is great and the location is great if on a vacation . You are in the middle of everything from shopping to eating out.

BWGalleria, General Manager at BEST WESTERN Galleria Inn & Suites, responded to this review
Dear MichaelT--Thank you for taking the time out to review our property/staff and for providing feedback; please note that we share all guest feedback with our entire team to provide a better guest experience. I am sorry the room/breakfast, including freshly scrambled eggs, wasn't up to your liking. Yes we are in the midst of a major renovation and I am confident that once completed, you will really like the changes we have in store. If there any questions and/or if there is anything else I can do for you, please let me know. Sincerely, Leslie Rockholt General Manager