Mayaguez Plaza Hotel, SureStay Collection by Best Western, Mayaguez
The Mayaguez Plaza Hotel, SureStay Collection by Best Western is ideally located in the center of Mayaguez. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals. 
Plan your trip to Puerto Rico and book a room at our Mayaguez Plaza Hotel, SureStay Collection by Best Western, with a convenient location off Highway 2, in Downtown Mayaguez. Our Mayaguez location near University of Puerto Rico offers affordable accommodations with easy access to all of our community's major attractions, like unique restaurants, a vibrant night life, and picturesque beaches.
SureStay Collection
Mayaguez Plaza Hotel
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Guest reviews
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based on 6 guest reviews
NOTE ISSUED
Excellent
4
Very Good
0
Average
0
Poor
2
Terrible
0
REFER TO NOTICE
Business 1
Couples 1
Family 3
Friends getaway 0
Solo travel 0
SUMMARY NOTES
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
"Lots to improve"
We have stayed in this hotel many, many times in the last 15 plus years when it was Howard Johnson. It recently changed to Best Western and it definitely changed for the worse. The check in attendant was very friendly and the process was good. Nevertheless when We arrived at the room: only one towel for a 4 people reservation, no soap for washing the hands, no towels for the hands or face. The rooms used to have a mini fridge, now they do not. But the worse was that there was no hot or warm water. We called and reported it the first night (it was a 3 nights stay). Second night (Friday) they said they were changing to solar water heater but there was no one to help, that he would tell the manager so it gets fixed for Saturday night. Saturday night freezing water again!! We called, very dissatisfied, and the attendant said they can't do anything until Monday. EXTREMELY bad service. Completely unacceptable. They acted as they didn't care at all. We asked to talk to the manager, they said she wasn't available. New ownership is definitely not going good. We never had an issue in the past.
Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western, responded to this review
Our sincere apologies for the inconvenience during your stay. Delivering a pleasant experience for our guests is our top priority and steps are being taken to ensure it, we do appreciate you staying with us and sharing your experience to that end.
"Field Trip"
Excellent facilities, personnel, etc. Really enjoy my time at the hotel. Nice location in the center of downtown Mayaguez. Near of the Ricominy Bakery. Walking distance to Plaza De Mayaguez and Yaguez teather
Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western, responded to this review
Thanks for staying with us, hope to see you back soon!
"Tina made the stay great!"
I needed a place to stay that was safe and comfortable. The Tina at the front desk made me feel welcomed and made great recommendations on places to see. The rooms are clean and new. Excellent service!
Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western, responded to this review
Thanks for staying with us. It is our pleasure to be of service.