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Mayaguez Plaza Hotel, SureStay Collection by Best Western, Mayaguez

70 Calle Mendez Vigo E, 00680-4979, Mayaguez, Puerto Rico - Vedi su una mappa
Mayaguez Plaza Hotel, SureStay Collection by Best Western - Area esterna Il Mayaguez Plaza Hotel, SureStay Collection by Best Western è situato nel centro di Mayaguez. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Organizza il tuo viaggio a Porto Rico e prenota una camera presso il Mayaguez Plaza Hotel, SureStay Collection by Best Western, situato in una posizione comoda vicino all'autostrada 2, nel centro di Mayaguez. La nostra posizione a Mayaguez, vicino alla University of Puerto Rico, consente di approfittare in tutta comodità delle attrazioni più importanti della nostra città, tra cui ristoranti unici, una vivace vita notturna e spiagge suggestive.

SureStay Collection

Mayaguez Plaza Hotel

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i vantaggi dell'hotel

  • Catering
    Catering
  • Colazione all
    Colazione all'americana
  • Aria condizionata
    Aria condizionata
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Travelers Choice 2022
 
Basato sul parere di 26 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
14
Molto buono
4
Nella media
2
Scarso
4
Pessimo
2
CONSULTARE I PARERI SU
Affari Affari
3
Da solo Da solo
0
In coppia In coppia
3
In famiglia In famiglia
11
Viaggio con amici Viaggio con amici
1
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"Charming hotel"

5
aramirezaponte, Caguas, Puerto Rico 09/04/2022

Wonderful little hotel located in downtown Mayagüez. Beautifully restored historic building. The included breakfast was simple but effective, with delicious orange juice and coffee. Parking was also included at no additional cost. Courteous staff and nice features. We stayed during an island wide blackout, and the hotel's generator worked seamlessly. Although not the hotel's fault, please be mindful that Mayagüez is loud on Thursday nights, as that is the night when local college students party, and the hotel is very close to the action.

"You won't be able to sleep"

2
MMM008, San Juan, Puerto Rico 05/02/2022

Stayed during the weekend to do some tourism and decided to give this hotel a shot. Worst decision ever. From around 11 pm to almost 4a BOTH nights the noise from loud music and partying down the street was unbearable. Windows are not double paned so it was a nightmare. What was supposed to be a fun family weekend turned into a nightmare with crying kids in the middle of the night and exhausted parents. DO NOT WASTE YOUR MONEY!

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this review
On behalf of our entire staff we do apologize for the inconveniences experienced on your visit. We appreciate your stay and feedback and hope that you give us another opportunity to make this a better experience for you and your family.

"Poor Housekeeping"

3
kittytexas2011, Round Rock, Texas 24/11/2021

We stayed 4 nights and our room was not cleaned all these days! Sheets were not changed and room was not swept/moped, bathroom counters, mirror or shower and toilet was not cleaned. Brought it to the attention of front desk and issue was never resolved! Had no parking one day because lot was full! Phones are never answered. Manager never reached out to us after leaving several requests at front desk! We did not receive what we paid for! Very Disappointed. Will be contacting Corporate Office.

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this review
We apologize for this inconvenience on your visit and truly appreciate your stay. We will be working on the mentioned with the corresponding departments so that we continue delivering the required service to all our visitor. Thank you for your visit and on behalf of our entire staff we once again apologize for the inconveniences.

"Great stay at an authentic feel hotel, breakfast was average at most."

4
User 22/11/2021

This is a hotel that has an authentic feel to it. I love staying in hotels that have a local feel to them. Rooms were clean and the service was amazing. A/C is noisy but I like white noise at night so it was fine for me. Don't expect much in taste or quality for breakfast. We received a tasteless cheap cheese omelet, two sausages and one slice of bread. A server will come and place it in front of you without wondering if you have any dietary needs. For example; my husband does not eat cheese, so he just ate the sausages. I cannot imagine a vegetarian sitting there and being served sausages. The also gave us cereal with UHT milk which we did not eat because they did not inform us that this is the milk that would be provided.

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this review
We do appreciate your visit to our property and apologize for any inconveniences presented on your stay. We have begun with our continental breakfast just this October and will be adding other alternatives to our visitors. We thank you for your stay and hope you visit us again.

"Very comfortable and unique!"

5
rcasian0, Norwich, Connecticut 13/09/2021

The hotel is in a very convenient location. Close to the plaza colon and the best bakery in the world. The ricomini bakery. Check in and check out was very easy. The room was very comfortable had old antique style but modern. Excellent bathroom. This was a good trip!

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this review
Thank you for sharing your experience. We love our history and the culture that surrounds our location. We are in the heart of Mayaguez and our property has been here since the 1900. We welcome you to continue being a part of our history. Thank you for your visit.

"Needs major repairs and remodeling"

2
Efrain C, San Juan, Puerto Rico 07/09/2021

Stayed in this historic hotel many times before. We love the location and history of the structure. After all the Covid lockdowns my wife and I decided to give it a try. To our surprise the current owner/operator decided to remove the small winery and eatery at the lobby. Just a lousy non working coffee machine and a small fridge with very few run of the mill pastries. We reserved the 5th floor suite but the elevator to this floor was broken so they assigned us a second floor regular room (208). They could never get the electronic key to 208 working so they assigned us room 216. The noise from the non guest controllable air conditioner was terrible. Easily over 65 decibels. (Engineer in the house). To be al least a 2 star hotel it need serious investments in new inverter a/c technology, supervision, maintenance personnel, etc. On our 3rd night our room wasn't serviced. We will give this facility a break until it improves. The location is second to none right in downtown mayaguez and walking distance from the most beautiful theater on the island and the plaza square.

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this review
We do appreciate your visit and on behalf of the staff here at Hotel Mayaguez Plaza our most sincere apologies for the inconvenience presented on your stay. We do hope you visit us again and when you do please feel free to ask directly for the manager. Thank you kindly and once again our sincere apologies

"Perfect location and customer service"

5
Lourna M, San Diego, California 02/08/2021

This hotel is perfectly located right in the heart of the downtown, right off the highway between north and south of west coast - very convenient. The staff has always been very customer oriented and the rooms are comfortable.

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this review
We thank you kindly for your visit and are very proud to be of service. Here at Mayaguez Plaza our home is your home.

"business trip"

4
User 26/07/2021

excellent location, good staff. Rooms are OK but theirs not breakfast on site and rooms needs to have more curtains in their windows. everything was clean. The only problem was to much noise outise the hotel

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this review
We are thankful your your visit and are truly apologetic on the inconvenience. On behalf of our staff and myself we hope that you will allow us to be a part of your future travels and we will make your your next stay is satisfactory. Thank you for choosing us.

"Excellent 4.9"

5
User 16/07/2021

I stayed for 5 days . I had an outstanding experience. Excellent service(front desk and cleaning service). Very comfortable room (room 421). Coffee and chocolate 24 hours at the breakfast area. Ricomini bakery at the corner.

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by Best Western, responded to this review
We are so happy that your experience here at Mayaguez Plaza was an experience that will always be near and dear. We hope to see you again and on behalf of our staff we want to thank you for your visit.

"Better than expected"

5
chelotrip, Cayey, Puerto Rico 23/06/2021

First time I stayed at a hotel since the COVID began thus I was not sure what to expect. First time at this hotel. The check in was as easy and fast as I can remember not even 5 minutes. The hotel was clean same as the room. Plenty of pillows. Bathroom had a clean seal on the toilet indicating it had been properly cleaned. Just across is the best bakery in town. Had parking and a guard making sure you had permit to park.

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by BW, responded to this review
We thank you kindly for sharing your experience, we also will be implementing a better breakfast alternative very soon and have other amenities available in the guest rooms for our visitors. Its an honor to have served you and we hope you visit us again real soon.

"Good Price - Spacious Roon"

4
User 21/05/2021

For a getaway weekend, also for business, good price, spacious room, clean, good service. A vending machine will be useful, or a convenience place to grab snacks. Safe place, to enjoy a relaxing time in the center of the cities, near interesting restaurants.

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by BW, responded to this review
Thank you so much for visiting, we are truly honored that your stay was up to standards and that you had a great time while exploring our town. Hope you visit us again real soon.

"Pleasent and courteous"

5
User 09/05/2021

I would definitly recomend this hotel and I would definitly stay there myself. The Hotel was clean and the staff was very courteous and friendly. They were very knowlageble of the are entretainment and restaurants. I was gladd they had a safe place to park our vehicle.

virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by BW, responded to this review
Thank you so much for your visit. We appreciate your stay and most off all that our beautiful hotel was up to your standards. Hotel Mayaguez Plaza SureStay Collection by Best Western is at your service always. Hope you visit us again real soon.

"Lots to improve"

2
46db46, Guaynabo, Puerto Rico 28/11/2020

We have stayed in this hotel many, many times in the last 15 plus years when it was Howard Johnson. It recently changed to Best Western and it definitely changed for the worse. The check in attendant was very friendly and the process was good. Nevertheless when We arrived at the room: only one towel for a 4 people reservation, no soap for washing the hands, no towels for the hands or face. The rooms used to have a mini fridge, now they do not. But the worse was that there was no hot or warm water. We called and reported it the first night (it was a 3 nights stay). Second night (Friday) they said they were changing to solar water heater but there was no one to help, that he would tell the manager so it gets fixed for Saturday night. Saturday night freezing water again!! We called, very dissatisfied, and the attendant said they can't do anything until Monday. EXTREMELY bad service. Completely unacceptable. They acted as they didn't care at all. We asked to talk to the manager, they said she wasn't available. New ownership is definitely not going good. We never had an issue in the past.

Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel SureStay Collection by BW, responded to this review
Our sincere apologies for the inconvenience during your stay. Delivering a pleasant experience for our guests is our top priority and steps are being taken to ensure it, we do appreciate you staying with us and sharing your experience to that end.

"Field Trip"

5
macrobrachium, San Juan, Puerto Rico 18/10/2020

Excellent facilities, personnel, etc. Really enjoy my time at the hotel. Nice location in the center of downtown Mayaguez. Near of the Ricominy Bakery. Walking distance to Plaza De Mayaguez and Yaguez teather

Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western, responded to this review
Thanks for staying with us, hope to see you back soon!

"Tina made the stay great!"

5
Lamaj11D, Queens 29/06/2020

I needed a place to stay that was safe and comfortable. The Tina at the front desk made me feel welcomed and made great recommendations on places to see. The rooms are clean and new. Excellent service!

Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western, responded to this review
Thanks for staying with us. It is our pleasure to be of service.

Queste recensioni rappresentano le opinioni personali dei viaggiatori e non di TripAdvisor LLC o dei suoi partner commerciali.