Mayaguez Plaza Hotel, SureStay Collection by Best Western, Mayaguez

The hotel is in a very convenient location. Close to the plaza colon and the best bakery in the world. The ricomini bakery. Check in and check out was very easy. The room was very comfortable had old antique style but modern. Excellent bathroom. This was a good trip!

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by BW, responded to this review
Thank you for sharing your experience. We love our history and the culture that surrounds our location. We are in the heart of Mayaguez and our property has been here since the 1900. We welcome you to continue being a part of our history. Thank you for your visit.

Stayed in this historic hotel many times before. We love the location and history of the structure. After all the Covid lockdowns my wife and I decided to give it a try. To our surprise the current owner/operator decided to remove the small winery and eatery at the lobby. Just a lousy non working coffee machine and a small fridge with very few run of the mill pastries. We reserved the 5th floor suite but the elevator to this floor was broken so they assigned us a second floor regular room (208). They could never get the electronic key to 208 working so they assigned us room 216. The noise from the non guest controllable air conditioner was terrible. Easily over 65 decibels. (Engineer in the house). To be al least a 2 star hotel it need serious investments in new inverter a/c technology, supervision, maintenance personnel, etc. On our 3rd night our room wasn't serviced. We will give this facility a break until it improves. The location is second to none right in downtown mayaguez and walking distance from the most beautiful theater on the island and the plaza square.

This hotel is perfectly located right in the heart of the downtown, right off the highway between north and south of west coast - very convenient. The staff has always been very customer oriented and the rooms are comfortable.

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by BW, responded to this review
We thank you kindly for your visit and are very proud to be of service. Here at Mayaguez Plaza our home is your home.

excellent location, good staff. Rooms are OK but theirs not breakfast on site and rooms needs to have more curtains in their windows. everything was clean. The only problem was to much noise outise the hotel

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by BW, responded to this review
We are thankful your your visit and are truly apologetic on the inconvenience. On behalf of our staff and myself we hope that you will allow us to be a part of your future travels and we will make your your next stay is satisfactory. Thank you for choosing us.

I stayed for 5 days . I had an outstanding experience. Excellent service(front desk and cleaning service). Very comfortable room (room 421). Coffee and chocolate 24 hours at the breakfast area. Ricomini bakery at the corner.

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by BW, responded to this review
We are so happy that your experience here at Mayaguez Plaza was an experience that will always be near and dear. We hope to see you again and on behalf of our staff we want to thank you for your visit.

First time I stayed at a hotel since the COVID began thus I was not sure what to expect. First time at this hotel. The check in was as easy and fast as I can remember not even 5 minutes. The hotel was clean same as the room. Plenty of pillows. Bathroom had a clean seal on the toilet indicating it had been properly cleaned. Just across is the best bakery in town. Had parking and a guard making sure you had permit to park.

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by BW, responded to this review
We thank you kindly for sharing your experience, we also will be implementing a better breakfast alternative very soon and have other amenities available in the guest rooms for our visitors. Its an honor to have served you and we hope you visit us again real soon.

For a getaway weekend, also for business, good price, spacious room, clean, good service. A vending machine will be useful, or a convenience place to grab snacks. Safe place, to enjoy a relaxing time in the center of the cities, near interesting restaurants.

Virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by BW, responded to this review
Thank you so much for visiting, we are truly honored that your stay was up to standards and that you had a great time while exploring our town. Hope you visit us again real soon.

I would definitly recomend this hotel and I would definitly stay there myself. The Hotel was clean and the staff was very courteous and friendly. They were very knowlageble of the are entretainment and restaurants. I was gladd they had a safe place to park our vehicle.

virginia Mojica, General Manager at Mayaguez Plaza Hotel SureStay Collection by BW, responded to this review
Thank you so much for your visit. We appreciate your stay and most off all that our beautiful hotel was up to your standards. Hotel Mayaguez Plaza SureStay Collection by Best Western is at your service always. Hope you visit us again real soon.

We have stayed in this hotel many, many times in the last 15 plus years when it was Howard Johnson. It recently changed to Best Western and it definitely changed for the worse. The check in attendant was very friendly and the process was good. Nevertheless when We arrived at the room: only one towel for a 4 people reservation, no soap for washing the hands, no towels for the hands or face. The rooms used to have a mini fridge, now they do not. But the worse was that there was no hot or warm water. We called and reported it the first night (it was a 3 nights stay). Second night (Friday) they said they were changing to solar water heater but there was no one to help, that he would tell the manager so it gets fixed for Saturday night. Saturday night freezing water again!! We called, very dissatisfied, and the attendant said they can't do anything until Monday. EXTREMELY bad service. Completely unacceptable. They acted as they didn't care at all. We asked to talk to the manager, they said she wasn't available. New ownership is definitely not going good. We never had an issue in the past.

Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel SureStay Collection by BW, responded to this review
Our sincere apologies for the inconvenience during your stay. Delivering a pleasant experience for our guests is our top priority and steps are being taken to ensure it, we do appreciate you staying with us and sharing your experience to that end.

Excellent facilities, personnel, etc. Really enjoy my time at the hotel. Nice location in the center of downtown Mayaguez. Near of the Ricominy Bakery. Walking distance to Plaza De Mayaguez and Yaguez teather

Stephanie Acevedo, Revenue Management at Mayaguez Plaza Hotel, SureStay Collection by Best Western, responded to this review
Thanks for staying with us, hope to see you back soon!