Best Western Manchester, Manchester

Room was ok. Breakfast was good. 1st time we stayed was last June for 2 nights and our sheets were never changed. From my understanding sheets should be changed daily. Regardless of how many nights a guest stays. We reached out to management the 1st time and they replied that they will do better. After 2 months we checked in again for the 2nd time and stayed for 4 nights with the expectation that sheets will be changed daily. But they were not changed again. We even requested the front desk but were told that whey only change them on the 3rd day of stay. This does not make sense since if a guest only stays overnight then the hotel changes the sheets for the next guest the following day. Changing of sheets daily should be automatic unless the guests were informed otherwise or the guests told the hotel that its ok not to change their sheets daily.

The experience was sub-par: 1. The room was not cleaned properly, and it also smelled of smoke when I had a non smoking room 2. The comforter had markers/marks on it 3. The towels were dingy/ not clean, another guest/family had streaks on his towel 4. There was no water in the room, not even a bottle in the mini fridge that I could pay for 5. When I asked the front desk for disposable utensils to eat my takeout, the picked up forks and plates from the desk with their bare hands, the forks were laying on the desk and just handed them to me 6. The breakfast was atrocious (eggs not properly prepared,), and they had styrofoam plates for us to eat hot food on . That automatic pancake maker doesn't cook the pancakes well at all. 7. The only positive I will give them is that the front desk folks were courteous.

Smell of cat urine in the room was overwhelming. Made me nauseous. Attempted to speak with staff shortly after check in to request a room change. Staff member was having a problem with the reservation that he was attempting to complete and had another guest waiting in the seating area. Waited for approximately ten minutes before I had to leave for a family function. Stopped at the desk on my way back in. Staff refused to assign me to another room. Said I had checked in too long ago. Hotel had my money as well as a pet fee. Did not seem to understand that they were obligated to provide me with a clean, sanitary room. Tried to make the best of it and complete my stay. Smell was just too strong. Became nauseous again. Gathered my things and checked out, and found alternative accommodations.

Location is very close to the highway, very close to restaurants, markets. Rooms are clean, very comfortable beds, everything worked in my room and the Hotel has had new Upgrades and looks wonderful. For Central CT, it is the best place to stay for the price.

Got bit by bedbugs and the follow-up call resulted with the manager yelling at me for not reporting things in the sequence order she would prefer and provided zero solutions. The call was hostile and scary and there is no way I would have been comfortable talking to this person in-person if she was on-site at the hotel as she suggested. The elevator was dirty and that is what made is take the decision to not even step into the breakfast room for the included breakfast. The front desk never greeted me and my guest coming or leaving the space, and due to the overall experience I limited myself to the room. I anticipated an understanding and better customer service experience however this facility lacks hotel hospitality skills and staff. And I am looking into what can be done to get a refund in return for the physical and mental strains this visit has caused.

Easy access from I-84. Clean/quiet room, comfy bed, nice shower. Good breakfast spread (no waffle iron, but does have a pancake machine). Friendly breakfast bar staff. Will stay here again when in the area!

This hotel is very clean and comfortable. Staff was friendly and the location is convenient, local to everything. 10/10 recommend, I will definitely be returning here.

Nice clean hotel with a great breakfast. Located close by to I-84. Lots of choices nearby for food and shopping. Definitely will use this hotel again if we are in the area.

We visited several family members who were staying at this hotel for a small family reunion. The renovations since their stay here several years ago were impressive. From the lobby to the rooms, everything had been updated, making it feel like a brand-new hotel. We found the staff very friendly and accommodating, even offering us a meeting room to gather after returning from dinner. The hotel was clean and quiet, with easy access on and off the highway.

We stayed at the Best Western Manchester during the week of June 3rd, and unfortunately, our experience was very disappointing. To begin with, we were unable to have breakfast at the hotel even once during our stay because it ended at 9:00 AM, which is quite early, especially for guests on vacation. Our room had a strong musty smell, likely due to humidity, which made it uncomfortable. On the second floor, there was a room with two dogs that seemed to be left alone all day. The worst part was the constant barking — they barked every time a door opened or closed and continued barking late at night and even in the early hours of the morning. Overall, we did not find anything positive about our stay. We would not return to this hotel and do not recommend it.

Alicia is the best and this place is awesome the pet friendly environment is easy going nice to walk my puppy this was one of the nicest places I've stayed at in a while I'm glad I chose this location right by the door easy access to waking your dog nice property overall everything was wonderful

Bed was fantastic, but I really want to shout out for Anne at breakfast. While the fare was mediocre, Anne(an employee of 23 years!) kept the food hot. What I really noticed was how immaculate everything was in the dining room and service area. This neat freak especially noticed the trash cans! Spotless! Cudos for keeping this gem in while changing owners and brands!

What a wonderful experience! The room was comfortable and very cozy - complete with fireplace and a huge soaking tub! The innkeeper and staff are very attentive to every need. Breakfast each morning was made to order and fresh and delicious. Nightcaps at the bar and games and conversation in the parlor with other guests completed our days. We can't wait to go back!

We stayed in a room on the 3rd floor which has been fully renovated and it was very clean and comfortable!! There are still renovations going on in the lobby and 2nd floor (Oct 26, 2024). Easy access to I-84. We would not hesitate to stay here again!