ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Hotel New England Inn & Suites, Berlin

4.0/5  - basé sur 345 notations.
2253 Berlin Turnpike, 06037-4036, Berlin, United States - See map

This Connecticut hotel is located in the geographic center of the state making it the perfect hotel to call home whether in the area for work or pleasure. All rooms at this hotel include a full hot breakfast, complimentary high-speed wireless internet access, 37-inch flat screen televisions with full cable and HBO® and every room also has a microwave and refrigerator. Plenty of attractions and businesses are close by and the cities of New Britain and Meriden are less than 10 minutes, West Hartford is 15 minutes away, and downtown Hartford and New Haven can both be reached within 20 minutes. Area businesses include Eversource, Stanley® Technologies, Comcast, Verizon Wireless, 3M Purification, BL Companies, Frontier® Communications and Computer Sciences Corporation. This greater Hartford hotel is also one of the closest hotels to Wesleyan University and Central Connecticut State University (CCSU) making this Best Western Plus perfect for families visiting campus and alumni. Leisure attractions include Lake Compounce Amusement Park, Dinosaur State Park and the New Britain Bees Baseball Club. Plenty of other family fun attractions are close by including miniature golf, go kart racing, bumper boats and bowling. We are also just moments from the upscale Westfarms Mall and plenty of restaurants. Enjoy your stay.

Best Western Plus

Hotel New England Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Indoor pool
    Indoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 340 guest reviews
NOTE ISSUED
Excellent
172
Very Good
95
Average
38
Poor
18
Terrible
17
REFER TO NOTICE
Business Business
68
Couples Couples
60
Family Family
163
Friends getaway Friends getaway
24
Solo travel Solo travel
18
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Hotel"

5
04/09/2018

Stayed there twice during hiking trips. Great location and quiet hotel! Pool is nice to relax after a day of walking in the so many national parks in the surrounding area. Nice breakfast! Clean rooms and great service!

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
We are delighted that you had a good stay, and we'd like to thank you for staying with us. We love hearing that you found our property and guestrooms to be exceptional clean. The cleanliness of our property is one of our main goals. Also, we're happy that you enjoyed the complimentary hot breakfast, along with the other amenities. We hope to see you again soon.

"Outstanding Customer Service!"

5
03/09/2018

It was my pleasure to meet Sara at the registration desk at the Best Western Hotel, 2253 Berlin Turnpike in Berlin, CT. I am having several guests visiting me from out of state and have limited room in my home to accommodate all of them. I decided to visit the hotels around my area to see if they would be able to accommodate them. Sara went above and beyond expectations in excellent customer service. She gave me a tour of the hotel including the fitness center, pool, and breakfast area. Without hesitation, she took me to see one of the rooms. The hotel was spotless and clean and offered everything my guests would need while visiting. In this day and age when customer service is lacking, Sara renewed my hope that there are still those willing to go the extra mile for potential customers.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for taking the time to review us. I am very happy to hear that Sara made your feel at home and offered you great customer service. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

"Outstanding"

5
31/08/2018

I would not hesitate to stay at this hotel in the future. Clean, safe and comfortable. The staff was great! Breakfast not as good as most hotels I stay in, but still a very nocel selection of food was available.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Also happy that you were able to enjoy the amenities, such as the hot complimentary breakfast, the indoor heated pool, free wireless internet and our fitness center. Looking forward to seeing you again soon.

"Great place to stay!!!"

5
26/08/2018

We booked the suite. Great sitting area, good sized kitchen in the room, king sized bed. Room has breakfast bar with stools, full sized frig, stoves &oven, sofa (I believe it was a sleeper sofa), chair, desk. Good sized clothes closet. Was perfect for our stay as we were visiting family and we were able to have them over to the room and cook dinner.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
We are delighted that you had a good stay, and would like to thank you for staying with us. We're happy that the studio apartment met all your needs as you stated. No doubt the hotel amenities such as the complimentary hot breakfast, indoor heated pool, and free wireless internet contributed to a great stay as well. We hope you will come back and see us again soon.

"Average"

3
24/08/2018

Rooms were musty smelling with mold in bathroom. It was remodeled at some point but could use it again. Breakfast was decent, front desk staff very friendly. Would stay again maybe if no other hotel was available.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us and for taking the time to leave us a review. We would like to apologize for not fully meeting your expectations, but are happy to hear that you found our staff to be very friendly. I do hope you'll stay with us again, giving us another chance to offer superior service.

"Great place to stay."

5
29/07/2018

We were very happy with the experience at the New England Inn & Suites. The breakfast was way better than our normal experience. The internet connections was fast and stable. We have stayed at Best Western Hotels all over the United States and this facility is one our best experiences.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us, we certainly do appreciate your business. Happy to see that the included amenities such as the complimentary hot breakfast and the Fast Free Wifi added to you having a good stay. We hope to see you soon.

"Several sub-standard issues"

2
29/07/2018

We have often gone out of our way to stay at Best Western properties for many reasons - great beds, good breakfast choices & and nice loyalty benefits. Even with a Diamond-level BW loyalty card, things were not good here. The desk person did not mention our loyalty level, no upgrade, no mention of a gift or extra point awarded. The beds were old & hard, and breakfast was not very good. We were disappointed with all of it at this particular hotel.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Stay at the Bestwestern"

5
17/07/2018

We had a lovely stay. Staff was great. Very helpful and accommodating. Breakfast was good (except for the powder eggs), nice variety. Bed was very comfortable. Clean room. Internet connection was very strong.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
We are delighted that you had a good stay, and we'd like to thank you for staying with us. We love hearing that you found our property and guestrooms to be exceptional clean. The cleanliness of our property is one of our main goals. Also, we're happy that you enjoyed the complimentary hot breakfast, along with the other amenities. We hope to see you again soon.

"Not like the others."

3
14/07/2018

This hotel looks to be fairly new. Quality of workmanship felt poor like it was rushed. The pool was very cloudy and not appealing to swim. Breakfast untensils were flimsy and almost useless. The food was good, but selection was less than other Best Western hotels that we stayed in. Not the worst experience, but we would probably not stay here again.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us and for taking the time to write us a review. We had a sold out weekend and the pool was extremely busy, so we do apologize for the pool appearing to be cloudier than normal. However, we can assure you that the pool was clean. Happy to see that you did enjoy the hot complimentary breakfast as well. Hope to see you again soon.

"Run down and not that clean"

3
11/07/2018

My friend and I stayed here for one night. I wish we stayed in Rocky Hill, as this is truly a highway hotel... it was run down and didn't seem very clean. For the same price we could have stayed at a brand new Marriot one town over.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us, we appreciate your business. I am sorry to hear that you did not enjoy your stay. We are however not a highway hotel, which most of our reviews can attest to. Our rooms were recently renovated, and freshly decorated. We offer complimentary Full Hot Breakfast, Free WI-FI, Indoor Heated Pool and a Fitness Center. Most of all our rooms are exceptional clean, this is also reflected in our reviews. Again, I am sorry to hear that you did not enjoy your stay.

"Amazing"

5
10/07/2018

Pool was nice and warm breakfast was delicious staff was very nice room was amazing can't wait to stay again look forward to having my family come next time not far a lot of thing to do and restaurant to eat at

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us, we are happy that you loved your stay with us. We are happy that our staff made you feel at home, and as you stated the included amenities such as the complimentary hot breakfast, Free-Wifi, our indoor heated pool and fitness center added to your wonderful stay. We anticpate welcoming back you and your family. See you soon!

"Try another hotel"

1
07/07/2018

The worst BW I stayed at, with mini bathroom, uncomfortable bed, no reading chair, non working AC in the fitness room. Should be called BW Minus instead of BW Plus! I booked the room for a whole week but left after the first night.

"Nice hotel but reception experience must improve"

4
03/07/2018

From the very start, our room keys did not work. OK, it happens - we thought after trying to enter our room for the first time. Reception reset both keys, but they still did not work by the back door leading from the parking lot. So; with our stuff, we went back the long way - through the lobby. And it kept happening every time we left the room. One time, when I went to the reception desk, the young man there gave me a lengthy and detailed instruction to not to put the key in my pocket next to my phone. I had no phone on me. Well, then I should not put the keys next to the phone at all... It was very frustrating and eventually the other young man apologized for the inconvenience but it was not friendly at all, just a statement. I should mention that temperatures were in the high 90s, and having to walk around the hotel, and back and forth was rather unpleasant. The hotel itself is nice, but people are the ones who make it stand out or not. The previous three nights we stayed at BW Storrs - an older, pretty worn out place. But we loved that hotel! The friendliness of all staff we encountered - the reception lady, the breakfast lady, housekeeping personnel - they all were so nice! What a difference it made...

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us and for taking the time to leave us a review. We would like to apologize for the inconveniences that occurred during your stay, but are happy to hear that you enjoyed your overall stay with us. I hope you will stay with again, giving us another chance to provide superior customer service.

"Enjoyable Stay"

5
25/06/2018

Front office staff was most welcoming. Attractive lobby. Clean room. Breakfast area was clean and comfortable. Breakfast had ample choices Heated pool was clean and relaxing. There was ample, off-street parking.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us, we are happy that you enjoyed your stay. We're also happy to hear that our staff made you feel at home, and that you found our hotel to be clean and well kept. No doubt as you stated, the included amenities such as the complimentary hot breakfast, Free-Wifi, our indoor heated pool and fitness center added to your wonderful stay. We hope to have you back with us again soon.

"Good Value"

5
18/06/2018

Hotel was a great value. The room decor is up to date and very clean. Staff was pleasant. Bed was super comfortable. My only complaint is that breakfast does not start early enough. We had to be out early for a sporting event and had to find breakfast elsewhere.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
We are delighted that you had a good stay, and would like to thank you for staying with us. In regards to the breakfast hours, if requested by a group we can start breakfast earlier. Again, thank you for staying with us and we look forward to seeing you soon.

"Very good hotel for the price."

4
18/06/2018

The hotel is a good value and our room was very clean. We were visiting family in the area and this hotel was convenient to our destination. We had stayed in other hotels in the area recently and this was definitely cleaner than most. The staff was friendly, breakfast was adequate, 24 hour coffee is a bonus! This will be our go-to hotel for our future visits to the area!

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
We are delighted that you had a good stay, and we'd like to thank you for staying with us. We love hearing that you found our property and guestrooms to be exceptional clean. The cleanliness of our property is one of our main goals. Also, we're happy that you enjoyed the complimentary hot breakfast, along with the other amenities. We hope to see you again soon.

"Affordable Hotel in Quiet Location"

5
15/06/2018

Conveniently located between Hartford and New Haven. Nice spot if you're traveling for business or passing through the area. Hotel was very clean with very nice amenities for the price. Definitely recommend to anyone trying to keep travel expenses down while not sacrificing comfort and peace of mind.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
I am pleased to hear that you find our location to your liking. We are happy that you loved your stay with us. We are happy that our staff could make you feel at home, and no doubt the included amenities such as the complimentary hot breakfast, Free-Wifi, our indoor heated pool and fitness center added to your wonderful stay. We hope to have you back with us again soon.

"Pleased with our stay"

5
12/06/2018

The pool was nice - the water was warm. The bed was comfortable and gentleman at front desk was polite and helpful. We went to Mark Twain House and other places in Hartford Connecticut. Location was convenient.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for leaving a review of our property, we certainly appreciate your feedback and are happy that you had good stay with us. We're glad to hear that the included amenities such as the complimentary hot breakfast, indoor heated pool and free wireless internet contributed to a great stay. We hope you will come back and see us again soon.

"stay for a wedding"

4
11/06/2018

Very friendly lady served breakfast- all smiles as were the various maids. Front desk folks were more businesss-lke than friendly. Pool was chilly the first day we stayed. Local brochures in the lobby would help. We discovered Middletown with fabulous restaurants and the KIDS PLAY on our own. Landscaping was welcoming.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

"Convenient location"

4
11/06/2018

Friendly staff. Grab and go breakfast items convenient! Coffee and juice all day was also convenient. We got in early one evening and there were even cookies available, Four stars because sofa and chair in the room not very comfortable.

Daneil M, General Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Great location, friendly staff"

4
10/06/2018

Great location right off SR 2 if you don't have to travel during rush hour. Right next to two restaurants. One is actually three-in-one with very good food: Chinese, Japanese (sushi), and Japanese steak house (cook in front of you).

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. We hope to have you again with us soon.

"Family reunion- wonderful hotel and staff"

5
02/06/2018

Rooms were clean and comfy. Perfect for families as well as couples. Pool was indoors and warm. Staff was very friendly and helpful, especially with meal ideas and discounts. This hotel is close enough to the special places and far enough out to avoid the big city price tag!

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
We are delighted that you had a good stay, and we'd like to thank you for staying with us. We love hearing that you found our property and guestrooms to be exceptional clean. The cleanliness of our property is one of our main goals. Also, we're happy that you enjoyed the complimentary hot breakfast, along with the other amenities. We hope to see you again soon.

"EXCELLENT HIGHWAY HOTEL"

5
24/05/2018

My wife and I stayed here during a holiday trip. The property is right off of the Turnpike and has ample parking. It is very clean outside, and has an immaculate lobby and hall area. The staff were very attentive. The room was very clean and well equipped, with a very comfortable bed. The room was very quiet. Breakfast was excellent, as was the Internet service. There was a sufficient number of convenient power outlets for device recharge. The overall experience was exceptional, and I would not hesitate to stay here again.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
We are delighted that you had a good stay, and we'd like to thank you for staying with us. We love hearing that you found our property and guestrooms to be exceptional clean. The cleanliness of our property is one of our main goals. Also, we're happy that you enjoyed the complimentary hot breakfast, along with the other amenities. We hope to see you again soon.

"Best Western plus, Berlin, Ct"

5
22/05/2018

My husband and I stayed at the Best western Plus in Berlin, Ct and were very pleased with the hotel. The bed was very comfortable, they offered a complete complementary breakfast and the staff was extremely helpful and friendly. I would recommend this hotel.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I hope to welcome you back to our property soon.

"Good value for money."

4
15/05/2018

Good hotel. Staff was friendly. Location is in a quiet neighborhood. Hotel was neatly kept. The only one disappointment was the breakfast menu. It was a little too predictable. The same items were served everyday. It would help if the menu was varied a little. The overall experience was a good one. Would recommend it.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

"Nice little stop over in Berlin, CT"

5
14/05/2018

I really liked the hotel. The check in went well, the staff was very helpful. The rooms were clean and updated. The pool is heated. I chose this place over the others because breakfast started at 7am, even on a Sunday. There are laundry facilities on site for guests. My room had a mini fridge and microwave. The beds were comfortable, what more can you ask for?

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

"Strange vibe throughout"

1
12/05/2018

Would not stay here again. Staff was friendly but hotel is only two floors and had a strange energy. Dated decor and lots of noise from street and room's AC unit. Bedding was low quality and had no temperature control so it was difficult to get a good nights sleep. Breakfast was very bad and any decent restaurants were over 5 mile drive away. Wish I had better things to say, will not stay here again.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Hi Stephanie, I am sorry to hear that you did not enjoy your stay. However, we take issue with the fact that our decor is dated. We recently renovated and now have all new bedding, lights, art work, chairs, sofas, carpeting etc. Also, we offer plenty of options for breakfast including bacon, sausage, omelet, waffles, Greek yogurt, oatmeal, orange and apple juice, bread, bagel, almond milk, fruits and plenty more items. Again, I'm really sorry that we did not meet your expectations; maybe you'll stay with us again in the future giving us another chance to offer even superior customer service.

"Excellent Hotel"

4
30/04/2018

This Hotel is an excellent choice for a comfortable and restful stay. The hotel seems very new and the beds are comfortable and very clean. The hotel is a bit out of the way and away from restaurants and stores, but otherwise it is a good choice for travel.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"Brief, But Great Stay!"

5
21/04/2018

We only stayed overnight, but as a family we were very happy with the BW in Berlin. Great value: big room, good breakfast-loved the waffles, clean and warm pool! Good internet connection and big refrigerator for a hotel room. The staff were very nice as well if one needed anything. I would definitely recommend.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

"Queen size, comfortable beds"

5
20/04/2018

Have been to this hotel before and every time I come I have no complaints. Next time I come I will use the heated pool. The beds were very comfortable and were queen which a lot of hotels only have double beds. I am a happy customer.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
We are elated that we have been your constant hotel of choice when you're in Berlin CT area. As always, don't hesitate to let us know if you're visiting again soon. Our staff are always ready to help you with anything. Thank you and take care.

"Best best western"

5
20/04/2018

My favorite best western property. I always look forward to my stay here. Daneil Liz Anne Maria Savion. Always kind and friendly. The rooms are immaculate. Value for the area is excellent. If you are in the Hartford area stay here, you will be satisfied.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for your continued trust in us Henry, we are always happy to have you here with us. As usually we look forward to your next stay.

"Short stay"

4
17/04/2018

Check in was fast and easy. I was traveling with an elderly relative, and room was located close to elevator. Room was clean and comfortable, quiet. Exercise room was also clean. Nice simple breakfast was included with the room.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for leaving a review of our property, we certainly appreciate your feedback and are happy that you had good stay with us. We're certainly happy that the included amenities such as the complimentary hot breakfast, indoor heated pool and free wireless internet contributed to a great stay. We hope you will come back and see us again soon.

"Nice, Clean, pool"

5
20/03/2018

Located far enough off the road to offer a quiet nights sleep, good breakfast. Clean and friendly staff. Offers small indoor pool and exercise room. Rooms were clean and quiet. Have stayed here multiple times

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
We are deeply elated that we have been your constant hotel of choice when you're in the Berlin/Newington area. As always, don't hesitate to let us know if you're visiting again soon. Our staff are always ready to help you with anything. Thank you and take care.

"My First Connecticut experiences!"

5
14/03/2018

When I started researching hotels in the area this hotel piqued my interest. Daneal was so helpful with everything from beginning to end. We had a very long drive and had a late check in and we were made to feel so welcome! Clean is a must and the hotel was! Thank you BW Plus Berlin Connecticut!

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us, we are happy that you loved your stay with us. The cleanliness of our property is one of our main goals, so we are delighted you took note of that. We hope you will come back and see us again soon.

"4 star rating, nothing special"

4
12/03/2018

Just a comfortable bed and a good night sleep. Hotel staff was great! Very friendly and helpful... only downfall was nor Easter and hearing snow blowers in the morning... other than that no complaints.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. no doubt the included amenities such as the complimentary hot breakfast and the Free-Wifi, added to a pleasant stay. We hope to have you back with us again soon.

"A nice place to stay"

4
11/03/2018

Although my stay at this hotel didn't start out great, I have to say that it was a good visit. The facility was clean, the staff was pleasant, the breakfast was good and the price was reasonable. As I said, my visit didn't start out great and that was due to the fact that when I arrived at approximately 8pm, there wasn't any staff at the front desk or lobby area. When I first arrived there was one other person waiting in the lobby. As I approached the front desk I noticed that there was a sign placed on top of the desk that said that there wasn't anyone there and if someone needed assistance to call a phone number. I'm sorry, but where I work the desk is always manned...always. The hotel needs to staff their hotel with enough staff to ensure continuous coverage at that desk. Seeing someone at the front desk is part of the welcoming atmosphere and experience of any given facility. Additionally, it discusses any person on the street from just walking in and engaging in criminal activity. All that being said, when the woman who was inside the lobby called, an employee did respond down from the second floor and helped us both out. I would definitely stay here again if of course there's someone at the front desk to check me in lol....

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Hi, I just wanted to say it was great having you stay with us and i'm happy to hear that you had a good stay. I'm happy you found the property to be clean and the staff to be pleasant, as it is our number one goal here at the Best Western Plus New England to offer the best service possible to our guest. Being a smaller property, and like most properties our size and even larger, we cant always have two persons at the desk. Occasionally the agent may have to step away briefly to assist a guest or otherwise, this happens very infrequently. We certainly hope you'll visit us again in the future, and we promise to be at the desk. :)

"regular loyal guest"

5
02/03/2018

best lodging in the area, always very clean, staff always very accommodating...would recommend to the most discerning traveler & vacationer; place is always very quiet for business guests, with beautiful indoor pool for families.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for leaving a review of our property, we certainly appreciate your feedback and are happy that you had good stay with us. As reflected in your review, the included amenities such as the complimentary hot breakfast, indoor heated pool and free wireless internet contributed to a great stay. We hope you'll come back to see us again soon.

"Great one night stay!"

5
26/02/2018

The room was pleasant and clean. I found the bed comfy. Front desk was efficient and friendly. Yummy, tho basic, breakfast. Convenient location. Nice fitness room and pool tho I didn't have time for either. Great choice!

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

"Great value for the money!"

5
20/02/2018

Nice receptionist. Very clean, quiet room. Mattress was perfect - not too firm, not too saggy. The only minor issues were that the heat was too warm, even set at 68 (ended up turning on the a/c), and the bathroom door didn't stay open, but not a deal breaker. The self-serve breakfast was solid. We had fresh waffles, little sausage patties, mini hash browns, bacon and pastries (the cheese omelet had no flavor, though). Would stay here again.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for choosing our property for your stay and for taking the time to post a review, we certainly do appreciate your business. We are happy that you had a great stay and found our property to be clean and beautiful. No doubt some of the amenities you enjoyed were the hot complimentary breakfast, the indoor heated pool, free wireless internet and our fitness center. We are always looking for ways to upgrade or add to our service, so hopefully on your next stay we'll have something more to your liking in regards to the omelet. Looking forward to your next stay.

"Great for the price"

5
20/02/2018

Great location, easy to get to everywhere from here. Free wifi and access to the front lobby computer and printer. Breakfast was good, additional option of chees omelets was a nice surprise. All day coffee/tea was much needed

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. We are happy that our staff could make you feel at home, and no doubt the included amenities such as the complimentary hot breakfast, Free-Wifi, our indoor heated pool and fitness center added to your wonderful stay. We hope to have you back with us again soon.

"Great hotel!"

5
20/02/2018

Always a comfortable stay! love this hotel and will definitely stay more. Rooms are clean/comfy, great staff, love the indoor pool, and really great location. I highly recommend this hotel for leisure or even business.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us, we are happy that you loved your stay with us. We are happy that our staff could make you feel at home, and no doubt the included amenities such as the complimentary hot breakfast, Free-Wifi, our indoor heated pool and fitness center added to your wonderful stay. Looking forward to your next stay with us.

"Amazing evening with my family"

5
18/02/2018

My family and I stayed at the Best Western in Berlin, CT on February 18, 2018. We were greeted by a very welcoming receptionist by the name of Sara. She was very polite and helped my family to get accommodated quickly and professionally. The pool was heated and their were clean towels stacked by the pool area and the beds were extremely comfortable with plenty of room space.The location was great everything is within a short distance including both fast food and nice dinner places. This was our first evening here and I will be staying more often and I will be recommending this hotel to close family and relatives.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for taking the time to review your stay with us. We will let Sara know that you were pleased with her service. Happy to see that the included amenities such as the complimentary hot breakfast and the indoor heated pool added to you having a good stay. We look forward to welcoming you back to the hotel in the near future.

"Great Hotel"

5
05/02/2018

Was pleasantly surprised.. We went there on a Thursday to pick up our new dog Friday morning. The desk attendant was great. Gave us extra towels and pillow for our son. And a list of restaurants in the area. The pool area was clean and warm. The room was clean. Also a complimentary breakfast that was good. Not just cold cereals. Omelette, sausage, homefries and a make your own waffle station. Checked out with a full belly. I would definitely go back there if I traveled in that area again.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We are happy that our staff could make you feel at home, and as you stated the included amenities, such as the complimentary hot breakfast, Free-WiFi, and the indoor heated pool added to your wonderful stay. We look forward to welcoming you back to the hotel in the near future.

"I like it very clean"

5
29/01/2018

Excellent breakfast i love to stay i would like go back and try the room with the Jacuzzi is very clean woul like to stay again for more night. I would highly recommend, to friends and family. Very nice staffs.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

"Great breakfast and staff all except the manager"

5
09/01/2018

This hotel was EXCELLENT and for package deal through southwest even better! Even though it was a little out the way for us from the funeral we where attending the hotel itself was very nice inside and very clean which is major for me and the free breakfast was delicious! Everyone was great except for the lobby manager who for some reason seemed to be the only person who hated his job! I love people and he seemed like he hated people! In order to do his job he needs to be personable with the customers staying at the hotel and he had nothing personable about him I believe his name was Daniel or David or something within those lines

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for your review. I am very happy that the staff was welcoming and accommodating and that you also enjoyed the complimentary hot breakfast and appreciated the cleanliness of our property. However, I am sorry to hear that you left the hotel with such a negative impression of my attitude, I sincerely regret that. I can assure you that I do enjoy my job and that I work hard at letting every guest feel welcome and appreciated. I hope if you choose to stay with us again in the future, I'll be able to leave you with a better impression.

"Nice affordable accomodations"

4
08/01/2018

We have periodically stayed at Best Western Hotels throughout the United States for many years and have been pleased with the service, room, and locations. This one did not disappoint either. Breakfast is always a plus during travel.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty. Thank you and take care.

"Good Location and Safe"

5
29/12/2017

We have stayed here many times in the past few years on our return to Connecticut since relocating to North Carolina. Consider this Best Western as our home away from home. Would not return if didn't like motel.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

"Met my needs and more"

5
06/12/2017

I had an excellent experience during a one night business stay, My room was large and comfortable. The bed was great. Breakfast was good. Staff was very helpful and friendly. Location was very convenient. The TV guide was difficult to use but I don't think that's the hotel's fault, so I didn't mark down my review for that.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us, we certainly do appreciate your business. We are delighted to hear that you had a great stay. We are happy that you found our large guestrooms to be comfortable and well kept. Also, we're happy that you enjoyed the complimentary hot breakfast, along with the other amenities. We hope to see you again soon.

"The best and best western"

5
20/11/2017

My husband and best friend and I had am awesome time during our stay and the breakfast was amazing. We will definitely visit this best western again. The staff was amazing and it was easy to find using our GPS.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us, we are happy that you loved your stay with us. We are happy that our staff could make you feel at home, and no doubt the included amenities such as the complimentary hot breakfast, Free-Wifi, our indoor heated pool and fitness center added to your wonderful stay. We hope to have you back with us again soon.

"Great Place to Stay"

5
12/11/2017

We had occasion to attend a ball at the Casa Mia at Hawthorne in Berlin, Ct. As we do not live locally, we chose to stay overnight near the event venue. We ended up at Best Western Plus New England Inn and Suites in Berlin. Our stay was extremely pleasant. The staff was friendly and accommodating. The hotel was clean and comfortable, and right up the block from where we were staying! We wouldn't hesitate to stay here again should the occasion arise. The only two "critiques" that I could offer to the hotel management are as follows: a) The tubs should have a grab bar. b) A second waffle maker should be installed in the breakfast room! We were in the breakfast room for at least 20 minutes and the waffle maker was monopolized by one family alone this entire time. This would not prevent me from returning to the hotel in the future; however, I think it would best be served if this change could be made!

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for leaving a review about your stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future, so we appreciate that. We are happy that you had a great stay with us and look forward to your next stay.

"Great place to stay"

5
11/11/2017

Excellent Hotel...Ranks right up there with the Big chain Hotels, the room was nicely updated and decorated. The room was clean, quiet, and comfortable. Breakfast was very typical, as in it was as good as any for the price...Can't complain one bit.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback. We are thrilled to see that you had a great stay, and even rank us as one of the best hotel you've stayed at. No doubt the included amenities such as the complimentary hot breakfast, Free-Wifi, our indoor heated pool and fitness center added to your wonderful stay. We hope to have you back with us again soon.

"best western plus in berlin Ct"

5
11/11/2017

Everything was perfect! The always available coffee and hot chocolate was a plus as were the fresh baked chocollate chip cookies in the evening!. The pool was clean and fun and the rooms excellent. We would definitely stay here or at another best western again

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us, we are happy that you loved your stay with us. Happy to also see that the included amenities such as the complimentary hot breakfast and the indoor heated pool added to you having a good stay. We look forward to your next stay with us.

"Puts the "best" in Best Western."

4
09/11/2017

Friendly helpful staff. Good, quick breakfast. Coffee all day and night in the breakfast room and coffee maker in the room. Nice sized refrigerator for extended stay. Microwave had an issue that was not taken care of. A/C-heat unit was very accommodating and very quiet. Room was spotless... including bathroom. Shower was great with adjustable shower head. Fairly quiet except for footsteps in room above. Pool, Free internet. Exercise room. Guest washer/drier. BED WAS SOOOOOO COMFORTABLE! Overall great value with multi-night discount.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback. We are happy that you had a good stay with us and look forward to having you stay with us again.

"Never fails me"

5
04/11/2017

Me and my family have stayed in this best western multiple times. Aside from the wifi lacking for my roku stick during the afternoon, everything is great. Everything is in great condition, the staff look like they are ready and happy to help at all times. Variations of breakfast are pretty good. Its kid friendly and i always enjoy the rooms cleanliness and set up. The location is pretty close to everything as long as you have google maps, your great.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for your continued business, we certainly appreciate you staying with us. We've made recent upgrades to our wifi connectivity, so I hope you will have a better experience on your next stay. I am happy to see the complimentary hotel breakfast and the cleanliness of the hotel, along with the friendly staff is what brings you back. We will continue to do a great job and hope that you will continue to stay with us. We look forward to your next stay.

"Great place, great staff"

5
29/10/2017

Every time I return to this area, I stay at this here. Staff is friendly and always there to assist you. Rooms are clean and comfortable. The hotel is surrounded by the woods, which also keeps road noise down.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
We'd like to thank you for your continue business, we really appreciate you staying with us over the years. It is always lovely having you with us and we look forward to your next stay.

"Great Staff, but Low Quality Room"

2
25/10/2017

The staff went way beyond the call of duty to make things right for me!!! Like - Dirty dishes. Dirty counters. Noise from Laundry Room under my room was excessive. I worked from my hotel suite but did not rent a car so high quality food was not available.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us, we appreciate your business. We certainly want to apologize for the inconveniences that occur during your stay. I am happy that the staff was able to quickly addressed the issues. We hope you will consider staying with us again in the future, giving us another chance to provide superior service.

"good job"

4
23/10/2017

I was very impressed with the room. It was very clean. The only complaint is that held two times the amount on my card for three days. Other than that the hotel was very nice. Drinks available all night long

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for taking the time to write us a review, we appreciate your feedback. We are delighted to hear that you had a great stay. Our staff works hard at maintaining the cleanliness of the rooms and the hotel for the comfort of our guest. We certainly hope that you will visit with us again in the near future.

"Affordable and clean"

4
08/10/2017

Best Western Plus met our needs for a family reunion in the Glastonbury area. It was comfortable, clean, and provided a large variety of food for breakfast. Coffee, hot water, iced water, and juice was available all day long.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
We loved having your entire family with us for the week, we certainly appreciate you all staying with us. The entire staff mentioned how nice everyone was. We hope to have you stay with us again on your next visit to the area.

"Wonderful Experience!"

5
03/10/2017

Clean, Clean, Clean and Great Staff. The breakfast area is wonderful and the food consistently great! The bed was super comfortable and there was always someone available at the front desk if you had any questions. Did someone say Pool?...the one at the location is inside and a beauty!

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us and for taking the time to leave us such a wonderful review, we certainly do appreciate it. We are delighted that you had a great stay with us, and are happy that you found our property to be so well kept as our staff works hard at keeping it that way. The entire staffs look forward to welcoming you back in the future, and again thank you so much for staying with us.

"Not happy"

2
27/08/2017

My husband got injured at the pool area because of a loosen piece of the floor. Nobody helped, he got a cut in his finger and some scratches on his leg and the lady at the front desk just offered a bandaid!!!! Not even something to clean or desinfectante or some assistance

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Disappointment"

3
22/08/2017

My family and I have stayed at Best Western's for all of our official and leisure travel. We have been happy with all of our stays, however this one was subpar. The room wasn't very clean. Dirty bathroom floor, poorly vacuumed, and burn holes on the blanket of the rollout bed were some of the discrepancies. Additionally, we have never been charged for a rollout bed in the past. We were charged $25 for the rollout bed and like I said, the bed linen was poorly maintained.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Can't beat this hotel"

5
18/08/2017

My family of 5 stayed here as a 1 night stay from a long trip home. (Maine to Pittsburgh). The room was huge for a double room, everything was clean and in working order. The beds were comfortable and had a ton of pillows on them. The breakfast in the morning was one of the best I have seen (Bacon, Sausage, hashbrowns, cheese omelets, muffins, donuts, waffle maker, cereal, juice, fruit and more I am sure to be missing). We used the pool in the morning to burn some energy before getting back in the car. They provided towels, so we didn't have to unpack any. I have no complaints at all about the hotel especially with the price under $100. Would definitely stay here again.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you so much for staying with us and for taking the time to leave us a review, your business is very important to us and we value your feedback. We are delighted to see that your family had a great stay with us and could partake of all the included amenities, such as the complimentary hot breakfast and the indoor heated pool. We look forward to your next stay.

"Decent one night stay"

3
16/08/2017

Here for one night as I worked in the area. Room was clean and comfortable as well as the other parts of the hotel. Unfortunately I couldn't get the tv to work properly but I didn't complain seeing that I was in late and out early in the morning. Breakfast started at 6 which was your normal cereals, breads, and yogurts. Not to much fruit except for apples and some brown bananas. I would stay again.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for choosing our property for your stay and for taking the time to post a review, we certainly do appreciate your business. Happy that could you enjoyed the hot complimentary breakfast, the indoor heated pool, free wireless internet and our fitness center. We also recently updated our rooms and hope those updates made your stay more comfortable. I hope you will visit with us again soon..

"Skid marks on the bed covers"

3
16/08/2017

Very accommodating staff - had to ask for a room change due to skid mark stains on the bed covers and someone else's hair in the towels. We were given a different room which was clean but the experience put a damper on our trip.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for choosing our property for you stay. we certainly apologize for the inconvenience, but are happy to see that staff acted quickly and upgraded your room. We hope you Will stay with us again.

"Family visit"

4
15/08/2017

The hotel was very nice. It was neat and clean and quiet at times that it should be. The room was comfortable and the service timely and efficient. Breakfast was good for simple tastes with something for most.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for leaving a review of our property, we certainly appreciate your feedback and are happy that you had good stay with us. We are happy that you found our property to be clean and quiet. We also recently updated our rooms and i'm sure that added to the beauty you saw. I hope you will visit with us again soon.

"Nice stay"

4
31/07/2017

We were disappointed because out travel plans were interrupted to Europe. We stayed here on our way to our weekly Airbnb and with the pool and breakfast it was just what we needed. If we were headed in this direction again this would be a serious consideration.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
We are certainly happy that you chose us for your stay and that you had a good stay. No doubt some of the amenities you enjoyed were the hot complimentary breakfast, the indoor heated pool, free wireless internet and our fitness center. We also recently updated our rooms and i'm sure that added to the beauty you saw. I hope you will visit with us again soon..

"Overnight stay"

5
30/07/2017

Best Western in Berlin is central of all major attractions.. Went to concert at Oakdale Theater in Wallingford and beach, Mohegan Sun casino. EZ on/off from Berlin Turnpike. Will stay there again in the future.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for choosing our property for your stay and for taking the time to post review, we certainly do appreciate your business. We are happy that you had a nice time and found our property to be clean and beautiful. No doubt some of the amenities you enjoyed were the hot complimentary breakfast, the indoor heated pool, free wireless internet and our fitness center. We also recently updated our rooms and i'm sure that added to the beauty you saw. I hope you will visit with us again soon.

"Okay"

3
27/07/2017

A great hotel when passing through. Too bad there is nothing near by for food. Staff was friendly and helpful. On the second day our room was cleaned and the beds were made, but they forgot to give us some new bathtowels. Phoned the front desk and they brought us some. Great breakfast. Overall a good and confortable pkace to stay.

"ok hotel"

3
23/07/2017

staff cared more about getting lunch then checking us in was not given water or snacks at check like I get at other Best Western room was good bed was good was not offered express check out the in door pool was nice clean and warm breakfast was ok I was not able to eat the eggs as I'm not able to eat cheese and there was cheese in the eggs and either could not or would not cook me any with out cheese

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Terrible housekeeping"

2
18/07/2017

The housekeeper we had during the week only kept on to leave hand towels, one time we didn't get toilet paper and had to call the front desk at 6:45am as we ran out and I was having a problem with my celiac disease. Shampoo, soap. etc . missing many days

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great visit at Best Western Berlin Connecticut"

4
11/07/2017

Very clean hotel, and very friendly staff all around. Breakfast was very good and much appreciated. We were promptly checked in upon arrival. Any questions I had were answered with just a call to the front desk. We were able to receive extra towels in a timely manor. Check out was fast. We were with a group of youth and they very much enjoyed the pool. We come to the area once a year and we would definitely stay in this hotel next year.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for continuing to choose our hotel for your stay, we appreciate your business and love having you all here. We are pleased to see that you enjoyed stay thoroughly and we look forward to your next stay.

"Nice pool and breakfast, tricky location"

4
10/07/2017

Getting here was not easy. No left turn into hotel from southbound Berlin Turnpike (turn lane has no access to hotel, so you have to go half a mile beyond and make a U-turn, watching out for speeding northbound cars, with no turn lane to decelerate before turning in to hotel). Hotel appearance was nice with apparently recent renovation. Indoor pool but no hot tub. Refrigerator was set to warmest setting. Snug rooms. Elevator requires two narrow 90-degree turns (not easy with a luggage cart). Still, a decent value.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you so much for choosing our hotel for your stay, we certainly do appreciate your business. We are happy to see that you had a good stay with, and that our recent updates contributed to your good stay. We look forward to your next stay with us.

"Staff is very helpful"

4
05/07/2017

The staff I dealt with were helpful, courteous and respectful. I checked in late and the front desk staff were very accommodating. A little overpriced for the area. The rooms were clean. Location is ideal for work. I will stay here again.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for choosing our property for your stay, we are happy to see that you had a good stay and that our staff could be of such help to you. I hope you also enjoyed all the including amenities, hot breakfast, wireless internet, indoor heated pool and the fitness center. We certainly look forward to your next say.

"summery"

3
04/07/2017

I liked everything but the food and the bthtub. The idea of including breakfast is great, and it makes the entire package attractive, but the food was horrible - No vegetables = big minus, few frueits = minus, omlets with processes chees = big minus (without cheese at all would be much better), too many types of sweet pastry and two few choices of healthy bread = bad diet; the buffet style was nice though. The buthtub was very small; a larger one would be appreciated.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
We would like to thank you for staying with us and for taking the time out to leave a review about your stay. Our breakfast buffet do offer a wide variety of items for all our guests. For our guest that would prefer eggs without cheese, we do offer hard-boiled eggs. We also offer, Hash Browns, Sausage, Greek and regular yogurt in different flavors, glutten free oatmeal and many more items. We certainly hope you will come back and see us again.

"Staff Saved our Trip!"

5
26/06/2017

In March I booked a handicap accessible room at this hotel through another on-line travel service, for a late June stay. A few days before our trip, I called the hotel and discovered that the travel service failed to communicate our need to the staff, and that the only handicap-accessible room with a roll-in shower was already occupied. My wife, who is wheelchair-dependent, decided to "rough it" in a normal room -- which is not easy. At the same time, the hotel staff decided to upgrade us to a suite, which was more roomy, so as to help accommodate her wheelchair. Although the restroom lacked the handgrips, etc., the staff really did everything they could do to help us as we traveled, and we are very thankful! Each staff person we spoke with was cheerful, helpful and kind. Thank you all!!!

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us, we really do appreciate your business. We are so happy that we were able to accommodate you and your wife and that you guys had a good time. We hope that you will stay with us again in the future.

"Excellent!"

5
12/06/2017

Convenient Location. Plenty of parking. Room was clean and comfortable, including the bed. Staff were friendly. Breakfast was well presented. Definitely would stay here again when in the area in the future.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for leaving such a positive review of our property, we certainly do appreciate your feedback and are happy that you had good stay with us. We are happy that you found our property to be clean and well kept, as well as the staff being helpful and pleasant. It's good to also know that you enjoy the hot complimentary breakfast, and all the other included amenities such as the indoor heated pool. No doubt, our recent upgrades to the rooms also contributed to your comfortable stay. We look forward to your next stay with us.

"Safe location. Clean rooms."

4
07/06/2017

Try this motel, you won't be disappointed. Motel is clean and convenient location. We have stayed here many times and will return when visiting family and friends in Connecticut. Even though right off Berlin Turnpike, get a rear room toward the woods and road traffic cannot be heard.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for your continued business, the staff really enjoys having you and your wife stay with us. We look forward to your next stay with us.

"Trip to CT"

5
07/06/2017

We needed to stay somewhere since we got in late and my daughter recommended this hotel. We were very pleased with the friendliness of the staff and the helpfulness in making a last minute reservation. The place was very clean and pleasant and the noise level was absent even though it is on a very busy road

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for leaving such a positive review of our property, we certainly appreciate your feedback and are happy that you had really good stay with us. We are happy that you found our property to be clean, and that you found the staff to be friendly. We hope you also like the recent updates we did to the rooms, and that you enjoyed all the other amenities provided by hotel; which includes hot breakfast and our indoor heated pool. We certainly hope you will stay with us again.

"Love this place"

5
05/06/2017

If you are visiting the New Haven area or anywhere close enough to this hotel, stay here. I've seen other hotels and this is the best for value and cleanliness. I stay here every time I visit. Easy access to the Merrit and I-91

"Adequate"

3
29/05/2017

Clean room but very small bathroom. Creaky floors--you could hear whenever the guests next door walked across the room. The breakfast was mediocre and cramped--overflow seating was in a conference room with chairs stacked to the ceiling. If you pushed aside a stack of framed artwork, you could sit at the table. The place was packed with families attending the graduation in nearby Middletown--you'd think they would have been more prepared. Definitely a one time stay for us. Works if you get in late and leave early...

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
We'd like to thank you for staying with us and for leaving a review about your stay, we certainly appreciate you taking time out to do that. We are happy that you found our rooms to be clean and comfortable as our staff works hard to upkeep the rooms and the hotel. We are currently undergoing some renovations to bring even more comfort to our guest, so unfortunately the additional room we used for breakfast was not fully accessible on that day. However, the breakfast area was fully opened and functioning, and all our guest got to sit and enjoy their breakfast. We certainly hope you will consider staying with us again, so we have another opportunity to provide superior customer service.

"Smart Alternative to More Expensive Stays on Busy Weekends in New Haven"

4
24/05/2017

This Best Western Plus in Berlin is about 30 minutes from New Haven via expressways which makes it a smart choice when hotels there quadruple their rates during peak weekends such as graduation. The hotel is about a dozen years old. It's clean with spacious, bright rooms, fresh furnishings and comfortable beds. The pillows are fairly thick. The housekeeper provided blankets on request to use instead of the duvet. The bath tub is slippery and the one grab bar was too short and poorly placed to be useful. The hotel lobby and hallways were calm and clean. The wooden floors creaked. The elevator made a groaning sound that was mostly noticeable in the elevator. The hotel staff was helpful and provided items that we needed, such as a Do Not Disturb door hanger, new keys when the original ones stopped working, and fresh sheets when one on the bed looked less than ideal. The hotel provides a complimentary breakfast. We opted instead for one of the diner/restaurants in the area that offers specialties and their own bread baking.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for choosing our property for your stay and for taking the time to post review, we certainly do appreciate your business. We are glad to see that you had a good stay with us, however not perfect. I hope you will visit with us again soon, so we can provide even better service.

"Good clean small well run establishment"

4
23/05/2017

We were pleased with most all aspects of this hotel. The breakfast room could be a bit bigger, especially on Saturdays..... The personal were helpful, details such as a clean parking lot were noted, and there was a reasonable explanation for the back hall being not as clean as the rest of the place(construction crews recently left and were due back but as I type this I realize ti still could have been cleaner. ) Someone was smoking in one of the rooms and we were assured they would be penialized. We really like and expect the non smoking policy and were upset to see some one break it. But you are dealing with the public....

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you so much for staying with us and for leaving a review regarding your stay. Glad to see that you enjoyed the hot complimentary breakfast, and that you found our staff to be pleasant and helpful. We are happy that you had a good stay and look forward to having you stay with us again.

"Very Good Product"

4
22/05/2017

We currently like BW better than many other chains. Their rewards program is easier to use, actually has rewards like $10 coupons and on not play games with passwords (Comfort Inn :( ). This BW is clean , small, low key and has great staff members who are friendly , competent and hard working.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for leaving a review about your stay at our property. We are happy that you a good stay with us, glad to see that you found the hotel to be clean and well kept and that our staff could be of assistance to you. We certainly hope you'll be back to stay with us again soon.

"Favorite Hotel"

5
15/05/2017

Hello travelers. I stay here every week and even after over a year it is still my favorite place to stay. I see other people that stay here after also and you likely see their reviews and they will be like u to mine. The people are very friendly

Gary D, Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you very much for staying with us so often! We very much appreciate your loyalty to Best Western and our hotel and look forward to seeing you again! We also hope that you enjoy the upgrades we are currently implementing in our rooms.

"Nice hotel - horrible time to visit"

3
13/05/2017

The hotel was nice, a typical Best Western (even a fancier one than I am used to). However, it was packed when I stayed there. I am not sure why it was so packed but the people staying there were loud, mostly children, and did not care about the other guests. My check in experience was average, front desk staff did their job but certainly did not go out of their way to be friendly or welcoming. The complimentary breakfast was good. I was in a room on the first floor and I could hear the guests in the room above clear as day. I could hear the words they were saying and every foot step. The check out experience was efficient. One of the hotel staff was down the hallway and just shouted that I could leave the room key on the front desk and just leave.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for staying with us and for taking the time to leave us a review as well. We certainly appreciate your business, and am sorry to hear that your stay was not more pleasant. We hope you will consider staying with us again and give us another chance to provide superior customer service.

"Dependably a "10""

5
08/05/2017

We visit family in Meriden, Connecticut frequently by driving or flying up from North Carolina and we stay at BW every time. We found this four years ago when rooms were filled in Meriden. It turned out to be worth the extra 7-8 minutes to stay there. The breakfasts are always dependable and the rooms always clean, comfortable and well-maintained. The gear round pool and hot tube are a break for the grand kids and a blessing for old grandpa's tired bones. The location is convenient with restaurants and stores a few minutes away.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for leaving such a positive review of our property, we certainly appreciate your feedback and are happy that you always have a good time staying with us. We love having you and the family stay with us and look forward to your next trip.

"Pretty and clean, but a few unnecessary annoyances. I won't be back. "

3
02/05/2017

This is a beautiful hotel. By all rights I expected to give it five stars when I arrived. I debated four, but the fact is I'm here to get a good night's sleep. Our huge room has an extremely firm king mattress with a dip in the middle, which is where my husband ended up. I stayed on my side close to the edge facing out toward the window. Unfortunately the beautiful curtains don't extend beyond the window so there is a several inch gap letting light in first thing in the morning. The Internet has been spotty enough that I just gave up on it and tethered from my phone.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
We would like to thank you for staying at our property and for leaving a review about your stay. Also, would like to apologize for not meeting your expectations. We hope you will stay with us again and give us anther chance to provide superior customer service.

"staying for a shower"

4
01/05/2017

Staff was great. Room met my expectations. My only complaint was that the floor in our room squeaked when you were walking on it. We also could hear the people in the room next door walking around from the squeaky floors.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for taking the time to leave a review about your stay, we certainly appreciate that. We are happy that you had a good stay with and hope that you will stay with us again in the future.

"In town for circus at XL center"

4
29/04/2017

Nice and clean. Breakfast was free and bountiful also fresh. Rooms clean and fresh.Indoor pool was up and running.Special shout out to Vanessa and Oohm. Very courteous and knowledgeable. We love Best Westerns.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for leaving a review about your stay at our property. We are happy that you had a good stay with us and look forward to having you stay with us again.

"Nice hotel, Nice price"

4
25/04/2017

This hotel is in a convenient location, great hot breakfast (Belgian waffle maker, pastry items, sausage, egg, hash browns and bacon, cereal, oatmeal, yogurt, etc), convenient pool hours (6a-11p), fitness room, friendly staff. Definitely a pleasant stay for a night. We were too tired after our business on sunday to drive back to NJ, that we ended up booking another night, since we enjoyed this hotel. Its on a "main" road, but there wasn't any noise bothering us; the second night we had a room facing the rear of the hotel, I didn't notice any difference in sound though. The rooms are nice, clean. Coffee maker, microwave and small fridge in room too! The parking lot is a little small, I'd imagine it being difficult to maneuver a big truck or trailer in there.

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for leaving a review about your stay at our property. We are happy that you had a good stay with us and look forward to having you stay with us again.

"We all loved the pool"

5
24/04/2017

We stayed at BW because of the pool and the breakfast. And we were not disappointed. The rest of the hotel was high quality, clean, comfortable. Staff was friendly and helpful. They want me to lengthen this review so I'll just say I wish this hotel was closer to where I visit my parents in assisted living. LOL...

Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review
Thank you for leaving such a positive review of our property, we certainly appreciate your feedback and are happy that you had really good time staying with us. W are glad to see you enjoyed the hot complimentary breakfast, along with the indoor heated pool. we look forward to you staying with us again.

"Acceptable but not "Plus" worthy"

3
31/03/2017

The lobby is nicer than some Best Westerns, but the actual rooms and bathrooms are just okay. The bathrooms are very small and neither they nor the rooms have been refurbished for quite a long time. The room smelled of old cigarette smoke, although it seemed like they had made some attempt to clean it away. There were a few tiny ants exploring the room, too. Breakfast was fine, but not great. The front desk folks were friendly and polite. It was a reasonably comfortable stay, but I'm left perplexed about why the property earns the Best Western "Plus" label.

Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Nice Stay at a great rate"

4
31/03/2017

Stayed here for business, I was pleasantly surprised with the room. Hotel staff was very pleasant and breakfast was good. Business Suite had a sitting area and microwave/fridge. Approx 10 min to main area with shopping and food.

Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for leaving a review about your stay at our property. Your business is very important to us and we value your feedback. Like many of our business travelers we are happy to see that you found our business suite to be accommodating, with the additional seating area, and work desk along with a office chair. Glad you could also take advantage of our complimentary hot breakfast, great way to start the day. Again, we are happy that you had a good stay with us and look forward to having you stay with us again.

"Nice, clean"

5
30/03/2017

Newer hotel. Clean. Quiet. A fine place for just stopping through. The gym had a treadmill and cross country machine. There was some sort of bench press machine but no free weights. There is a bowling alley just down the street and a nice liquor store too.

Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for leaving such a positive review about our property, we certainly appreciate your feedback and are happy that you had good stay with us. We are happy that you found our property to be clean and safe, and we hope to see you again soon.

"GREAT FAMILY STAY"

5
26/03/2017

Stayed with my Family and my daughter's friends for her sleepover. Pool area was clean & pool was heated. Kids LOVED IT! The Staff was AMAZING very friendly and helpful! Hotel was CLEAN & EVERYTHING WAS PERFECT! EXCELLENT STAY A+ EXPERIENCE!! We will be back

Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for leaving such a positive review of our property, we certainly appreciate your feedback and are happy that you had a really good time staying with us. We are happy that you found our property to be clean as our staff works hard to keep it that and we're also happy that you found our staff to be so helpful and pleasant. We certainly hope you'll be back with us again soon to enjoy our complimentary hot breakfast and our indoor heated pool among our other amenities as you did before.

"Very Clean"

5
14/03/2017

I stayed in the jacuzzi suite with the extra room. It was very clean,comfortable and relaxing. We did not use the pool but we did check it out & it looked very clean & nice other people were using it and looked like they were enjoying themselves. Breakfast was great! They had hot breakfast food not your regular bagels & donuts. Would highly suggest people to stay here.

Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
We want to thank you for leaving a positive review about your stay at our property. Our staff works very hard to keep the hotel clean and to make it comfortable for our guest and we are happy that you found that to be the case. Glad to see that you loved staying in the Jacuzzi room and enjoyed the complimentary hot breakfast. We hope you will come back and see us again soon, and maybe get a chance to enjoy using the indoor heated pool yourself.

"Very nice stay"

5
28/11/2016

We thoroughly enjoyed our stay at this hotel. It was clean, nicely furnished and staff were really courteous and kind. I liked the fire place in the lobby. The room was comfortable and housekeeping did a great job. I could even open the window for some fresh air. Breakfast was nice, including eggs, bacon and sausage each morning. Wish the pool had been a little warmer but there was not much else we could ask for in improvements.

"Single night"

4
14/11/2016

Friend and I stayed for a single night visit to see a show. Hotel is new, room was nice, beds were very comfy. Front desk was pleasant. They offer continental breakfast and there is a pool. Great location to get to oakdale theater.

Daneil M, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
We are happy that you had a good stay with us and look forward to having you stay with us again. Thank you for leaving a review about your stay at out property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

"Newer hotel, clean, freindly convenient to everything and comfy!!"

5
01/11/2016

Really nice place!! Everyone really nice rates reasonbable, rooms clean!! 24 hour lobbystocked w/ all kinds of cf sodas hot chic, yogurt crackers all kinds of stuff TV and tables then another room there is couch and chairs if you wantalittlemore relaxing!! The hotel has sauna and pool maids are also pleasant... Rooms l arge not tiny bathroom is roomy too definitely nice and bed is convey!!!!

"When I go visit my home state"

5
01/11/2016

I drive an extra 20 minutes out of my way to be at this hotel. It is clean and friendly, and has an indoor pool, and decent gym too. Breakfast is always the same as far as I can see but it has a very good variety with Waffle maker, cheese omelettes, sausage patties and bacon and all of the other usual items as well. The price, comfort, cleanliness and friendliness will make it worth my while to stay there whether it is 6 nights or just 2. Thank You Best Western Plus There is nothing that is affordable and clean where I stay so this is the hotel for me! Plenty of granite too... if I could make a wish it would be for better toilet paper, but util then I will bring my own!! I hope this post is helpful. God Bless...

"A Gem off the beaten path"

5
01/11/2016

What a pleasant surprise. This hotel is extremely clean and easy to get to (GPS helped a lot), it's easy access to several freeways also. Although you had to drive a few minutes for food, gas, etc. that was fine with me as I was going out and about anyway. The bed is extremely comfortable, and the room size allows you to move around with ease. The shower/tub combination was nice, especially since so many hotels are going to showers only. They have a really nice selection for breakfast (I believe it was available 6-9 am). The room had a microwave and refrigerator which to me are big bonuses when you are staying several nights. The staff is very friendly and will go out of their way to help you. I found that refreshing.

"Excellent Service"

5
25/10/2016

The Juliet's stayed at Best Western Plus New England October 14 thru October 16 and had a wonderful stay. Lis from hospitality went above and beyond to meet all our needs as we were a bus full of 52 women. From arrival to departure, they far exceeded our expectations. It was truly a pleasure and we hope to be back in the future. Walking through their doors it was like coming home. Kudos, Juliets 2016!!!

"Clean, small room and very average"

3
21/10/2016

Stayed recently for a hockey tournament. Had no choice of hotels, if so would have stayed elsewhere. The hotel is clean, rooms were small, bathroom even smaller. Not great about it. The breakfast was basic. Not alot of options. But it was free.

"Just got here & ready to leave!"

1
13/10/2016

I walked in to check in & there wasn't anyone behind the desk to check me in so I started to look around and I did see a housekeeper sitting on the couch on her phone, a guest on the computer and another guest tossing a football thru the dining area. I proceeded to wait several minutes, when no one came to check me in I decided that maybe the large green pewter decorative bell on the counter may not be just for decoration and decide to give it a ring. A lady comes out of a back office looking very upset at me for ringing said bell, in as informal as possible she checks me in while maintaining her bored irritated manner. Upon handing me my ID & card back I ask where my room is which apparently is yet another inconvenience for her, I can tell by her deep sigh as she points down a hallway & reaches for the ringing phone. I gather my things from the car & find upon returning is that there is now a teenage boy, minus shoes or socks sitting with his feet on the counter I just had my purse, phone & ID on! Ok, I'm going to go sanitize my things but that is my issue. In order to get down the hall with our belongings the housekeeper was also miffed by me when she had to interrupt her phone call & get up from the couch to move the yellow cart of dirty towels blocking the hallway! So proceeding down the hallway should have gotten easier but the teenage boy decided at this point to hop off of the counter & start running down the hallway while tossing his football, again while I'm trying to get me & my suitcase & my duffel bag & purse to my room! All of this while the front desk person stands by doing & saying nothing! I'm ready to leave, NOW! I shouldn't have to work this hard to get checked in much less get to my room, what am I going to have to do to leave?!

"Really Nice"

4
11/10/2016

Our 4 day stay with friends was very nice. Good location, reasonable rates, newly remodeled, great staff. Would stay again when visiting area. Best Western usually has everything I need at a great price.

"Always Best Western"

5
03/10/2016

we drove almost 100 mile past our desired locality to stay at a Best Western there were no rooms available in Mystic and we did not even consider another property we ALWAYS stay at Best Western period quality cleanliness service comfort

"Good place to Stay in Berlin CT"

4
28/09/2016

We stayed here while visiting friends and family in the area. The hotel is relatively new and everything worked in the room. The bath towels were the softest and most absorbent. The breakfast included eggs, bacon and sausage choice besides the usual waffles, cereals, toast, yogurt, fruits etc. It was the top rated hotel in Berlin on Trip Advisor and definitely deserved that rating.

"Reasonable price and very clean"

5
27/09/2016

We stayed at this BW for a family wedding. It was far less costly than the inn where a block of rooms was reserved for out of town guests and more than adequate. We were only 1/2 hour away from all the wedding events and the sites we wanted to visit - Mark Twain house, etc.

"One of the cleanest "

5
27/09/2016

Stayed 2 nights at this hotel. The hotel, itself, was SPOTLESS! One of the cleanest we have ever seen. The staff was dressed impeccably and very professional. The breakfast was tasty with a wide variety of items. The only drawback was a strange odor in the pool area, but otherwise, EXCELLENT!

"Baseball Overnight!"

5
24/09/2016

we reserved a room here to stay overnight for a game at the New Britain Bees stadium. I will have to say..this hotel was so clean! I usually don't do well staying at hotels as they are dark rooms, however this room was bright, inviting & clean. Breakfast also was good!

"Best value"

4
24/09/2016

Thought the 2 1/2 star rating that we saw online was much too low. I would say 3-4. Room was larger than most, quiet, clean. Grandchildren loved the pool. Breakfast was average with quite a few options.

"Great Place"

5
19/09/2016

We have stayed in Best Westerns all across the US and this one has one of the best breakfasts. It is very clean and nice, and very convenient for us when we stay in the Hartford, CT area. We stay in this area often and when we are there we pick this Hotel.

Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for staying with and your review. We are thrilled to hear that you consider our breakfast one of the best you have had! Thank you for always picking our hotel when in the Hartford area and we hope to have you stay with us again!

"If things go wrong then here for sure"

1
09/09/2016

What to say, is still our 2nd night and this aren running smooth! After check in problems and 1h delay. We had our reservation also the paperwork for it, everything, but booking was just not there. Instead of supporting me as dummy costumer I was asked to call booking.com instead. I did so, I called them and thanks for booking.com than at least they understood my situation. What ever 8pm 1h later we checked in. Is not like I was tiered after 6h drive... We finally got our room, first one smelled like someone smoked into the room, good got a new room wasn't that smokie, so I decide to live with it. Because suprise I was tired. Next suprise, Freezer broken. Told it to lady at the front desk to replace. Thank you for the fix, but next time please remove the fluffy mold from the inside, Hotel it self is ok, quiet, comfortable and acceptable breakfast. The tools could be stiffer, so it would be easier to cut things. Our bed doesn't look fresh to me but ok. But after this mess we quit our coming reservations in Best Western. Looks customer don't come first here.

Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for staying with us and your review. We are sorry to hear that your stay was not perfect. As for booking with anyone outside of Best Western directly by calling our hotel, 1800-WESTERN or by going to bestwestern.com, we are unable to make changes and I encourage you to always try to book directly with a hotel to have the most flexibility. We are glad you found our hotel to be comfortable but sincerely apologize your stay wasn't perfect. We have fixed the areas of your concern as well and hope that you would give us another opportunity.

"Stay here if you can"

5
02/09/2016

So I have been at this property for the past year and a half roughly once a month for the entire time. they staff is perfect the rooms are clean and the beds are wonderful I am diamond and i achieved that as a result of not staying anywhere but best western due to my experience at this property I know the owner as he is there quite often he addresses me with a respect and knowledge of how important i am to his success this is a kind man ( Gary) and best western is fortunate to have him in their organization

Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for your review and loyalty to our hotel and Best Western. We are very happy to hear how satisfied you are with our hotel. We sincerely appreciate you staying with us and look forward to having you back.

"Great location"

4
27/08/2016

Location on the Berlin Turnpike was convenient to many cities in the surrounding areas. The attentive staff and amenities were welcome after a long day. The room was extremely comfortable but could use some upgrading (linens in particular). Most likely would stay at this location again in the future.

Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for staying with us and your recent review. We are glad you found our central location convenient and we have just upgraded our linens as well. We hope to have you stay with us again in the future!

"restaurant general manager"

4
23/08/2016

I liked the layout and general experience. Very cozy and would comeback again. As far as the cost per night they have to upgrade on a lot of level because the executive brand holds true to be the same price and more available. They also have to have an internet available to all without hassle.

Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for staying with us an your review. We are glad to hear you would stay with us again and look forward to seeing you!

"Overall a good stay!"

4
17/08/2016

We stayed here because it was close to TPC River Highlands and we were going to a golf tournament. The location was great, only about a 15 minute drive. The property was very nice and clean, the room was good, very spacious. Everything was in working order. I wish breakfast had started a little earlier than 7am, because we had to leave no later than 7:30 so we were very rushed (we've stayed at other Best Westerns where the breakfast starts at either 5 or 6am.) However the breakfast options were great. Muffins, eggs, bacon, sausages, donuts, waffles, just a really good selection even though we had to eat quickly. My single and only complaint was we had an issue with a travel card we had ordered through Best Western and the night person when we checked in wasn't very friendly, however the morning person that helped us out when we had a separate billing issue was incredibly friendly and helpful.

"Good place to stay"

4
09/08/2016

Have stayed at this hotel several times in the past year. It is our place to stay when visiting friends in Meriden. Breakfast lady is extremely friendly and helpful. She was out of yogurt first day and was so apologetic and promised to have better selection next day. True to her promise, there was plenty next day.

"Terrific Experience"

5
29/07/2016

Very clean and comfortable rooms, friendly staff; refreshing indoor pool just off the lobby and a nice breakfast room with an excellent choice of food including waffles and small egg and cheese omelets in addition to the usual hot and cold cereals. Internet is free and fast loading. Coffee in the room and in the lobby 24 hrs. I was here for business but I would recommend this for anyone who wants a comfortable nights sleep in this area. When you consider the amenities it is a very good value.

"family fun!"

5
28/07/2016

the staff are really nice, the rooms are nice size and clean, the pool was warm and clean, breakfast was awesome the lady taking care of the breakfast area was so nice and sweet. they have nearby restaurants. will be staying with the family again. i will recommend to my family n friends.

"understaffed and unresponsive management"

2
24/07/2016

At check in there was only one person working the entire hotel. I accidentally double booked my room, but the management was not cooperative in helping out. Breakfast Bar was very minimal, and not restocked.

Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Dear Barry, Thank you for your feedback and review on Tripadvisor. As you mentioned in your review, you had accidentally booked the wrong night at our hotel on a night where our hotel was sold out and we held a room for you to check in to. We were very responsive to you and did provide a refund to offset the no show charges which you were satisfied with upon your departure. We will review your other feedback and certainly take it into consideration to ensure a perfect stay for our guests.

"Breakfast and small problems never resolved"

3
18/07/2016

Reported a problem about my phone not working and nothing was ever done about it. Also reported that the tv at the fitness center wasn't working and nothing was done about it. Breakfast is good. The treadmill at the fitness center wasn't working but I never reported it. Also the AC in the fitness center wasn't working well but I never reported it.

Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you very much for your review and feedback. We have taken the corrective measures to resolve the issues you experienced and hope you will try our hotel again when in the area. Please feel free to reach out to me directly should you wish to return and I will personally assure a perfect stay.

"Girls to NY"

5
17/07/2016

Remodeled. Nice indoor pool. Morning breakfast enough to eat and enough choices for all. Very nice lady handling the whole breakfast area, give her kudos. We had a special Team rate but reasonably priced.

Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for your recent stay with us. We are happy to hear you enjoyed your stay with us and hope to have your team stay with us again in the future!

"Good for pets"

3
17/07/2016

Traveling with a cat. Tried 3 rooms before I found one that didn't smell of cigarette smoke. Staff accommodating helping with this. Rooms are dark, outmoded, dreary (all drab brown and beige) but clean. Usual hot breakfast with eggs, bacon and sausage, not just continental carbohydrates. Very convenient location on Rte. 5 with no noise. Good value for a quick overnight after 12 hours on the road on a road trip with a deadline, but would not pick it for a vacation.

Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for your review. We are sorry you had concerns with a smoking smell especially we are 100% non smoking. We will certainly look into this. Our hotel was newly renovated recently and we are sorry you did not like the decor which most of our guests find very attractive. We are glad that you enjoyed our breakfast and location and hope to have you back!

"Very clean and really nice place to stay! Awesome breakfast and coffee"

4
14/07/2016

We ended up having to travel to Connecticut to my former home town of Berlin to help my folks out at the last minute in June. We stayed at the Best Western Plus for what turned out to be two weeks as we had to keep extending our stay. The staff was excellent and very helpful, ensuring we didn't have to change rooms through multiple stays. The woman who works in the food services area couldn't be more friendly and helpful. The only reason I'm not giving it 5 stars is the construction of the hotel! The floors squeak and creak with every step both in the hallways and in the rooms especially on the second floor, and there is NO soundproofing between rooms at all it seems. Also, the queen beds were quite uncomfortable and maybe it's time to upgrade them.

Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for your review and feedback. We are glad you enjoyed your stay with us and our helpful staff. Thank you and we hope to have you stay with us again in the future!

"Superb Hospitality "

5
13/07/2016

Because of home construction issues had to find a local hotel in a hurry. Front desk reception was excellent. Very professional staff. Warm welcome. Room isn't anything fancy but very clean and quiet. Plentiful towels. Linens clean. It did have a fridge & microwave. Hotel was exceptionally quiet. No noise between rooms or in hallways. Parking is plentiful & convenient. Breakfast was free, serve yourself. Big shout-out to the breakfast attendant for helpfulness. Serve yourself breakfast but attendant was right there ready and willing to help me out with cooking my waffle etc. Not a 5 star hotel but giving 5 stars anyway for super friendly and attentive staff & cleanliness. Very apparent that staff and ownership cares about this facility. I would defiantly stay here again.

"My chill spot"

5
07/07/2016

I really like Berlin Best Western Plus love my suite my favorite is the Jacuzzi also the second room with a fire place and a second TV. that is also what my husband love about this location. I would recommend Best Western to any of my friends.

"always meets our high standards"

5
27/06/2016

we are never disappointed with the quality of service at this best western and have been staying there for several years now whenever we need to be traveling in Connecticut. the staff is knowledgeable, caring and efficient and the room is always clean and ready for us even when we arrive earlier than the normal check in time. the breakfast area and lobby are also well-maintained and kept clean by the pleasant housekeeping staff. amenities such as the indoor pool, fitness center, lobby computer with printer, and the many delicious breakfast items--both hot and cold--offered are a welcoming enjoyment for any weary traveler!!! we never stay anywhere else!!! ,

"overnight stop"

4
20/06/2016

I stayed at this hotel for one evening two weekends in a row as I dropped my kids off and then picked them up from visiting family. It was a very well maintained hotel. Friendly staff. Nice, clean pool. Good quality breakfast. The woman who attended the breakfast area was very friendly. The only thing keeping me from giving 5 stars is the second stay I was on the 2nd floor and the toilet was a little wobbly on the floor, plus the floors were a bit squeaky. My floor squeaked every time someone in the next room walked.

"Best in Brlin"

5
07/06/2016

Good place to stay. Convenient location and always clean rooms. Stayed here many times last year and never disappointed. Will book again. Staff very friendly and breakfast lady goes beyond to satisfy.

"family get away."

5
07/06/2016

i would recommend this hotel to family and friends. the staff are very nice, the rooms are very clean, house keeping was very helpful, the pool was nice n warm, breakfast was awesome. the lady in the breakfast area was so sweet. thinking about going back soon!

"Great place for an overnight"

4
05/06/2016

We checked in last night for a one night stay while visiting family in the area. Facility seemed to be recently renovated. Everything was clean and comfortable. Our Breakfast Host, Ann, helped us grab a bite before we hit the road. Over all nice stay. Didn't use their indoor heated pool, but was tempted. Towels and linens were good quality, shower set-up very nice. Enjoyed the Blue Lobster for dinner - which is up the road.

"Good Family Time"

5
03/06/2016

Fun with my grown daughters and grandchildren! We were involved in a sports tournament and this was a nice break between games to go to pool. Kids loved it. Breakfast was good. They allowed us to check in 1 hour early which gave kids more time to swim

"Cozy comforts for weary travelers"

5
24/05/2016

I think the BW Plus is a really nice place for travelers and I do recommend it for visitors to Wesleyan University. It's located around lots of entertainment and food establishments. Best of all, it's priced better than staying on campus! Only 10-15 minute drive to campus!

Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for staying with us and your review. We sincerely appreciate you chosing our Best Western Plus for its convenience to Wesleyan and location close to plenty of amenities. We hope to see you again when visiting the university or central Connecticut!

"Family get together"

5
18/05/2016

This hotel was so awesome that we are now thinking of planning a hotel get together every 3 years or so, just so we can all stay under one roof but be able to go downstairs to the breakfast room to share life... Thank you BW+

Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for chosing our hotel for your family get together. We are happy to hear your family enjoyed the hotel's amenities and consider our hotel "awesome"! Thanks again and we look forward to seeing your family at your next get together!

"Nice, Quiet Hotel"

4
12/05/2016

I spent two weeks here recently on business. The hotel has been upgraded since my last visit. There are no longer any smoking rooms and everything looked fresh and new. The room had a nice LCD TV, fridge, and microwave. Excellent WiFi. There is a decent breakfast buffet. Nights were quiet. You can here a bit of noise from adjoining rooms, but I was blessed with neighbors that were in bed by 10:00pm. There is a clothes washer and dryer on site. I would stay here again.

Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for staying with our hotel and your review. We are happy to hear you enjoyed your 2 week stay with us and were pleased with teh decor and amenities we offered, including our excellent wifi! We hope to see you again soon!

"Excellent in every way!"

5
28/04/2016

This hotel is immaculate, updated and welcoming. The rugs in the common areas and rooms are clean, plush and have a modern design. The lobby is large with comfortable couches and a complimentary computer/printer station. The rooms are very clean, furniture is sturdy, modern and of great quality. The beds and pillows are comfortable. The bathroom is a little tight, but there is a large amount of space on the vanity. They offer free breakfast which is abundant in choice and flavorful in quality. You can have your pick from oatmeal, bagels, breads, Danish, make your own waffles, yogurts, fresh fruit, hot eggs, sausage patties, turkey bacon and hard boiled eggs. The breakfast area is clean and spacious, thougH the tables are a bit small if you're a family of four. Best of all, the breakfast host is so friendly, personable and attentive. The pool at this hotel is the perfect size. The area has 12 chairs for those who are supervising or just want to have a rest from swimming. The fitness center has great equipment and is very clean. I would definitely stay here again and would recommend it to anyone traveling I to the Hartford area. We had a great stay here and wished were able to stay longer just to use the pool and gym.

Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for staying with us recetly and your review. We are glad to hear that you enjoyed our hotel and found us to be clean and comfortable! We hope to have you stay with us again when you are back in the area!

"Great Location"

5
26/04/2016

We had a family wedding to attend and this hotel was right in the middle between our family and the wedding location. It was our second time staying here and we would again if we have another wedding to attend. They had our group all next to each other which worked out well for us. There is so much to see in this area and we enjoyed our trip and stay here. It was good value for the money.

Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for staying with our hotel for your family wedding. We are happy to hear you enjoyed your stay with us and that you would return again! We look forward to having you back when you are in the area!

"Very Nice Stay at Best Western New England Inn"

5
20/04/2016

Always a first choice when staying in Connecticut. We enjoy the indoor pool during the spring/summer/fall seasons. It is central to area we travel to. The most important part of the stay is a good night's sleep. Mattresses are perfectly firm.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
You as a guest is what is most important to us! We are happy to hear you enjoy it at our property! We'll see you next time you're in Connecticut!!

"Great value disappointing pool"

4
15/04/2016

I wish I could rate this overall excellent, however the pool was main reason I booked the getaway with my daughter. The dehumidifier was broken so the windows were left open. The temperature in the pool area was really chilly and water was also. The staff tried to adjust it, however heating a pool takes a long time! It was a disappointment, as my daughter and I were really looking forward to this part of the stay. There were no children's channels available for her to watch on TV, but everything else was very good.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
I apologize about the pool not being what you expected. With the dehumidifier, the parts are specialized and took some time to arrive. Our pool is at 100% currently.

"Alonzo"

4
04/04/2016

Helpful staff; had two room king suite with nice fireplace and hot tub; sofa bed not fit for sleeping; closet door didn't work; nice indoor pool big not real big; staff did not seem very anxious to provide pool towels, bin was empty and only brought three or floor each time we asked for towels, the breakfast was good

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for the compliment on our staff!

"Good experience, So So breakfast"

4
31/03/2016

We stayed for one night with our two dogs. We were very pleased with the overall appearance and comfort of the hotel. Frank at the front desk was extremely helpful and friendly. He made sure that we understood everything that was available to us at the hotel. The room was comfortable, beds were very comfortable. We were disappointed in the breakfast.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
We are consistently evolving our breakfast based on guest feedback. If you are in the area again, come check out what is new!

"review"

5
25/03/2016

Awesome renovation with an indoor pool. I would recommend this hotel to anyone. I use it for my divorce as it close to Middletown. And she took most of my money and I need to be thrifty. I forgot my bathing suit as this is an indoor pool.

"Great Staff and Service"

5
09/03/2016

The room was clean and comfortable. The complimentary breakfast has plenty of choices and is being improved. All the staff at the front desk are friendly and helpful: especially Sara, Frank, and Maria. Ann does a great job for breakfast and is always pleasant and helpful.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
We take all reviews seriously and try to use them as a tool to improve ourselves. We are happy to see you are taking notice! Thank you for your kind words on our staff!

"Frank Thanks"

4
08/02/2016

This hotel was booked by a friend for one night while we were at a conference in the area. I was a little apprehensive staying here due to other Best Westerns. I called the hotel before arriving to confirm my reservation. Frank answered and was able to give me the information I needed. Upon arrival I had a conversation with Frank about how I used to Audit at a hotel like he does. He was very polite and let us know about all the accommodations, Recent renovations, Breakfast, and pool hours. The entire stay was pleasant. The breakfast was hot and as good as any other continental breakfasts. The woman attending breakfast, I think her name was Anne, was very polite and happy. She greeted us upon arriving at breakfast and made sure we were full. I will stay here again if in the same area next year.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
On behalf of myself and Frank, we would like to thank you for your kindness! Hopefully we will see you again next year!

"Best stay at the Best Western Berlin, CT"

5
07/02/2016

We recently stayed at the Best Western Plus New England Inn and Suites in Berlin, CT and had a very enjoyable stay. It was very noticeable that this hotel had a new interior. The main desk person shared that it had been renovated about 4 months prior. I personally thought it looked great. I loved the earth tones and choice of décor. They have a lovely lounge area near the front desk with comfortable chairs and sofa as well as a fireplace. The breakfast area was nicely done as well. These areas, as well as the fitness area were all clean and tidy. Our room was very inviting again with the colors and décor. It was clean and tidy and very pleasant. The room had a television, microwave and a refrigerator. The beds were comfortable. The sink in our room happened to be slow, and I mentioned this to the front desk person on the way out., but other than that everything was in good working order. I would definitely stay at this Best Western again, and in fact will plan to do so. Frank, one of the front desk workers who was very friendly and helpful told me that they have a certain number of Jacuzzi suites and that I should try to get one of them next time. As far as the staff goes I have only good to say. Frank was working overnight and he went out of his way to make conversation and share about the property. He was knowledgeable about his job and the property and he helped make this stay very enjoyable. The breakfast server was helpful as well and went out of her way to help me find the ingredients of some of the food items so I could make sure they were free of gluten and dairy. It really was an enjoyable stay.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
It's great to hear such nice words to be spoken Frank. He is relatively new to this property but already such an asset! I'm happy to hear you enjoyed your stay as much as we enjoyed having you here!

"Hospitable "

4
02/02/2016

I was looking for a place to stay close to where my daughter and her band would be playing. After searching and seeing the great reviews and how close to the venue, I booked my room online. Check in was easy and our room convenient to the front door. Large ,comfortable room. A microwave and fridge along with a coffee maker made the room. Easy checkout, clean, quiet and comfortable.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
It's great to hear that you enjoyed your stay with us! Hopefully we'll see you again soon!

"Great location!"

5
28/01/2016

Friendly front desk employees. Gave great tips when asked were the locals go to eat and to visit the best beach area not the typical tourist area. And they were a wealth of great information. Our room was clean and the bed was great. Will stay here again when in the area for business.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
We are glad you enjoyed your stay! We hope to see you again!

"Very pleased"

5
17/01/2016

We were happily surprised at the quality of this hotel and will stay here again. Easy to find, extremely clean and fresh appearance of the overall hotel and our room. Comfortable bed. A great stop. Very nice breakfast. Easy to access main roads for travel.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
A happy surprise is a great surprise. We always try to go above and beyond for our guests. Thank you again!

"Clean and comfortable -- nice staff"

4
21/12/2015

The location was near a friends house and the accommodations were comfortable and clean. Everything was as expected, but the staff at front desk and breakfast was exceptionally nice and made this stay better.

"A gem"

5
19/12/2015

It town on Business. This place is a gem. It is very clean. The service is great. Lots of parking. I needed a early check in and front desk went above and beyond to accommodate. I received solid advice on local restaurants. Great value for your dollar. I will be a regular.

"Business Stay"

5
14/12/2015

Possibly the cleanest hotel I've ever stayed at. I am staying at the Best Western for a long term business project. Employees are incredibly polite, courteous and willing to make your stay as enjoyable as possible.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Dear Kevin, We can't thank you enough for your kind words. We try to provide the highest level of hospitality and cleanliness to each and every guest.

"Weekend Away - Family Baby Shower"

5
06/12/2015

We were in town for a baby shower, we booked here because the price was right. The room was a double included free breakfast and they offer a indoor heated pool. We checked in early Friday evening when I walked through the front door Kiley greeted me with a big smile. She was the most pleasant person I have encountered at hotel in a long time. There was not one time when we were in the area of the front desk that she was not smiling, she was professional and courteous, she was kind and helpful. I can not say enough good things about her, she is a keeper. Her smile is contagious it is refreshing. If more hotels had staff like this the world would be a better place. Thank you for making our weekend relaxing!

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Jessica, I'm thrilled to hear about Kiley providing such a warm welcoming to our hotel. We try and make the world a better place, one nights stay at a time! :) We can only hope to see you again when you're back in the area!

"Our problems were handled professionally and to our satisfaction"

3
30/11/2015

3.5/5 We were visiting the area for college visits. We checked in at midnight, and were given a second-floor, two-queen room with a rollaway bed for a fifth person. Room was spacious and had microwave & fridge. We had asked for a non-smoking room. We immediately ran into three problems: (1) The entire second floor was reeking of smoke, possibly weed, and the smell entered our room when we opened the door. (2) The bathroom door would not lock, or even stay closed when you pushed it. (3) The rollaway bed had springs poking out. Even though we were tired from our drive, I had to get these problems addressed. Luckily, the gentleman at the front desk (Daniel? Deneel?) was very helpful. He gave us a complimentary, spacious, king room in addition to the room we already had. This solved the sleeping arrangement issue; my wife and I moved to this room and had the bathroom to ourselves, while the daughters and grandma stayed in the 2-queen room. The morning staff also allowed us to check out an hour late due to the time wasted the night before. Unfortunately, the smoking issue could not be fixed since a few rooms on the other end of the second floor were designated smoking rooms. That is one stupid situation the hotel needs to fix. I have never heard of mixing non-smoking and smoking on the same floor. Even Motel 6 doesn't do this. However, I am glad that a quick-thinking staffmember did his best to satisfy his customers under the circumstances. That's why I am giving the property a 3 out of 5. (I would give it a 3.5, if I could.)

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
We apologize about the rocky start to your stay. We only have 4 smoking rooms in our hotel and they are grouped together at the end of 1 floor. As of the new year, we will be removing those rooms from our hotel to provide a 100% smoke free hotel. Next time you are in our area and in need for accommodations, give me a call directly and I will ensure a pleasant stay with us.

"like staying with family (only less stressful)"

5
20/11/2015

as usual we enjoyed another familiar, welcoming stay--from the chocolate chip cookies at checkin with Sarah's smile to the delicious breakfast enjoyed in the dining area kept clean and well-stocked by Annie to the saddest part-checking out with Jason--its always a good time here!!!

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Jenna, Checking out shouldn't be the saddest part of the stay but the happiest one knowing you can anticipate your return for Sarah's cookies or Ann's breakfast! We will see you again!!

"WOMEN OF FAITH CONFERENCE"

5
17/11/2015

I was very happy with my stay at Best Western Plus New England Inn & Suites Berlin, CT. I had earned enough reward pts. to stay at this Best Western for $10. It was a lovely place and everyone was very accommodating.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Robert D, The Best Western Rewards program is awesome! We are happy to have such a loyal guest to not only our hotel but, the Best Western brand as well! We look forward to having you folks stay next year again!

"Clean and comfy"

4
16/11/2015

Luv this hotel never had any issues. My husband and I travel a lot so we stay at a lot of hotels there was a time we stayed in this hotel for 3 weeks always left clean towels and bed sheets for us out side our door and asked if we needed anything else. The pool was awsome very warm and a pleasure to be in. One morning I went to get breakfast all the bacon was gone so the lady made me bacon and eggs even though it was almost time to end breakfast. Never had one problem we will return here as well.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Mrswoods22713, Thank you for your loyality to our brand and our hotel! We look forward to having you stay with us again in the future!

"it stinks"

2
13/11/2015

Elevator and halls stunk I have asthma Have nothing more to say If you have allergys STAY AWAY There is nothing more to say except the place stunk Have stayed at other best westerns have collected and used over 100,000 points and never had this problem before

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Ruth F, We apologize for your less than satisfactory stay involving the smell of smoke. We are currently converting our hotel to 100% smoke free which will be completed before the end of the year. Hopefully you would be willing to give us a second chance.

"another good best western"

4
08/11/2015

going to a venue in Middletown ct. this was the closest hotel. when i booked online they only had a king size bed with a sofa bed available. booked it. when i checked in kyley asked if i wanted one bed or two. i said two. we got it. everything was really nice. no complaints.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Marcia S, Thank you for your kind words! We try to exceed all guest expectations with every stay! Hopefully, we will see you again next time you make it back to our area!

"Horrible-noisy"

1
20/10/2015

The beds are uncomfortable, the maids dont clean, hardly give you new towels, tub and sink didnt drain, cigarette smoke comes down the hall and into my room, loud kids running up and down hallway at midnight, bed was dirty, bugs in my room

Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Thank you for your recent review. We apologize that your stay was not perfect and will work to resolve some of the issues immediately. Our hotel has some environmental programs including replacing towels upon request. We confirmed with housekeeping that your towels were left in areas designated as a "reuse" area and apologize that we did not realize you had preferred them to be changed. We also apologize about the noise you experienced while we had a group of sports teams staying with us. Also, during the Autumnn, and given we are adjacent to a dense forest, some insects may make their way into the building, but this doesn't represent an unclean environment. Lastly, we will soon be converting our entire hotel to non smoking to eliminate any concerns of smoke getting into non smoking areas. We hope that you will consider staying with our hotel again and will assure you of a perfect stay. Please contact us directly if you wish to stay again.

"Best Western"

3
20/09/2015

This hotel was ok. I didn't like the pillows they were lumpy and had a musty smell. They were a little uncomfortable. The breakfast was good but the juice was watered down. It was convenient for us since we were visiting the Berlin area.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Good Morning, I would like to thank you for taking time to review our hotel! I wish we could exceeded your expectations regarding our pillows and juice. Hopefully, next time your back to the area you will give us a second chance!

"Room not clean"

2
18/09/2015

Down side- Tv screen very dirty, hair clumps from prior guest on bathroom floor, dirty wash cloth left on shower curtain rod from prior guest. Room & hallway had an odor musty? Required to drive a few miles to find a meal. Up side- Room was quiet, good parking

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Glen, I apologize for the unsatisfactory cleanliness you experienced during your stay at our hotel. Please contact me directly @ 860-828-3000 next time you will be in the area so I can make this right for you.

"bwstay"

5
09/09/2015

I was very pleased staying at the hotel. food is good and the lady working there is very helpful. she does a wonderful job bringing and keeping up with the food. desk people are very polite and helpful. the housekeepers are very efficient I have to remember more names for these surveys they should get rewarded for doing their jobs so well. I've tried 2 of the hotels close by and they were nice there but your workers are heads above them.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Christine, Thank you for your kind words. We strive to provided top notch customer service consistently. I'm very happy you enjoyed your stay with us and hope to see you again in the future!

"Weekend stay with a few hiccups."

3
03/09/2015

We stayed here for the weekend and went to Brownstone for water fun and zip lining in nearby Portland. We arrived and were greeted by staff at desk who were very helpful with everything. When we went to our non-smoking room we were greeted with the smell of cigarettes as soon as we opened the door. We informed the desk and were moved to another room across the hall that was acceptable. Later on after dinner when we returned to the room we wanted to relax and watch TV but to our dismay the cable was out. We went to the desk and after trying many solutions for the problem we could not get cable back on and they asked if we wanted to switch rooms again but first I tried TV to see if that room had working cable which it didn't either. When we went back to desk girl said this seems to happen every Fri. nite. So she asked if we want to move upstairs to another room which I checked and somehow had cable. Now we had to pack up and move our stuff again which now it was 10:30pm. Was kind of frustrating. This room was fine only thing it was upstairs where there is smoking allowed and my son and I were greeted as we got off the elevator after swimming by the sounds of a couple having a good time not caring that everyone in the hall could hear them but it all worked out. Great thing is that the pool is open til 12:00am but is pretty small and the breakfast was pretty good. Lots of places to shop at and do on the turnpike.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Good Morning, I apologize for the hiccups your experienced during your stay with us. If you find yourself back in the area, please call me directly so I can ensure your future stay is hiccup free!

"Great Service"

5
28/08/2015

I rented meeting space for a business retreat. Front desk staff were prepared for us and everything was as promised. The customer service was excellent and the cost very reasonable. I would highly suggest this property for travel or meeting space.

Jason C, Front Office Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review
Scott, Thank you for your kind words. If you are in need of our meeting space again in the future, please do not hesitate to give us a call! Thank you again!