Best Western Hotel Springfield West Inn,  West Springfield

4.0/5  - based on 188 guest reviews.
429 Riverdale Street, 01089-4625, West Springfield, United States - See map
+1 413 785 5365 +1 413 732 7017

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Public area air conditioned
    Public area air conditioned
TripAdvisor Traveler Rating
based on 190 traveler reviews
See more comments >>
Photo gallery :
When the Eastern State Exposition is calling, nothing beats a stay at this quiet West Springfield, MA hotel where every guest is treated like a VIP. Duck into the Basketball Hall of Fame for some much-needed fan-faring. Head over to the nearby Six Flags® of New England for thrills, rides, and some of the best shopping and dining around. No matter what brings you to this part of New England, from an event at MassMutual Center® to a quiet and romantic getaway, staying at the cozy West Springfield, MA hotel is a must. If you're searching for hotels in West Springfield MA with easy access from Highway 90 and 91 then our hotel is the perfect choice. Whether heading to a business meeting or a local attraction the Best Western Springfield West Inn is centrally located. The Connecticut River is to the back of the building, and an ideal backdrop for couples on an intimate vacation. However, the property is also close to the Eastern State Exposition and the Big E, so whether you prefer to stay in or explore, there's always something happening nearby. The Bay State Hospital is conveniently close to this West Springfield property, and staff members warmly welcome healthcare workers, medical tourists and visiting loved ones. Business travelers with Hood Corporation consider this their second home, with each guestroom equipped with all the amenities to make extended stays comfortable. If you're here for business, be sure to take some time out to discover the joys of nearby Six Flags® New England! Travelers come from all over to discover this jewel of New England. From the local horse shows to some of the best seafood in the state, start planning your trip by choosing the most accommodating hotel. Every member of staff is committed to making your stay the best it can be, from the minute you arrive until the speedy and friendly checkout at this West Springfield hotel. Book your upcoming stay at Best Western Springfield West Inn today! Enjoy your stay.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 190 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
85
Verygood
 
66
Medium
 
24
Poor
 
7
Horrible
 
8
Business Business 39
Couples Couples 44
Family Family 69
Friends getaway Friends getaway 20
Solo travel Solo travel 11
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Springfield West Inn,West Springfield
  • 1
    « overnight stay »

    This is a great clean, hotel. This is my second stay and I would stay again. I slept like a baby! Only complaint is number of breakfast items selection. sausage and egg patties-Macdonald like (which is right across the street)

    1
    « I feel bad writing this review, but .... »

    I have stayed here 3 times in the past, however: During my recent stay of several days, I accidentally left an envelope with money on my bed when I left for the day. When I returned, there was $ 180 missing from the envelope and the room was only partially made up. I went down to the desk to complain and to inform them that I was about to call the police. The clerk contacted the manager and the owner who told me he would return the money. And he DID. However, they needed to explain the whole sequence of events, none of which mentioned the actual removal of the cash or why the room was not made up. This is the only time in 45 years of travel as an adult that anything was taken from my hotel room. Also, the internet is the slowest of any hotel I've ever stayed in in the US. The remote to the TV worked poorly and I had to stand near the TV to change channels. This complaint is actually funny: They don't put out the peanut butter at breakfast because of food allergies, but if you ask they have it. You only get sick if you eat peanut butter, not by looking at it. I will add that the staff was always extremely friendly and helpful and the hotel is clean. The breakfast is nothing special, but you can make a waffle. In conclusion, I can never stay here again.

    5
    « returned to Springfield BW »

    I have stayed here at least two times and was very pleased each time. I had a long morning conference/webinar call and asked to stay beyond normal checkout to not disturb the call.. I was told no problem and that you for asking in advance.. Very friendly folk at any request.

    5
    « Excellent place to stay »

    Overall this is a very nice clean hotel. I have stayed here before and it has been very quiet however this trip was marred by our inconsiderate guest next door. Our room - 2 double beds were appropriate. The staff was excellent. Didn't have breakfast or used the internet so I can't comment on those. The hotel is near a mall and I sure got some wonderful deals there. Also lots of places to eat. I would definitely recommend this hotel is a great place to stay!

    5
    « Excellent hotel in nice location with restaurants nearby »

    Overall, a nice clean hotel with fresh updated decor. Other then hearing some very occasional noise from other guests, it was very quiet. Our room (a two double bed room) was tight, but no worse then most hotel rooms in this price range. Staff was excellent. Didn't have breakfast, so I can't comment on that. Internet was fast. Sit-down dining options just up the street include Olive Garden, Carrabba's, Friendly's, and possibly a couple ?non-chain? options. There's also a Pizza Hut (I don't know if it's sit down or delivery only). There's also Dunkin Donuts and McDonalds close by. I will mention a downside if youre scent sensitive - it seems like almost all hotels these days just assault you with various cleaning product and air freshening smells as you move from lobby to hall to bathroom. This hotel is very typical in that regard. Unless you're sensitive to that though, this is a great hotel to stay At!

    3
    « Good price, lacks cleanliness »

    I stayed here a few days ago for business when the Marriotts were all booked. The price was really good and so were the reviews so I thought why not. I checked in and got my license photo copied and had to sign and initial paperwork for staying in the room. Never have to do this at any Marriott property. Then I asked for waters and I had to pay cash for them at the desk. No room charge or micro-market store at all. Also, never had to pay cash for waters. The guy was nice though, so at least they had that going. I got up to the room and I think the doors have so much space between them I clearly heard people in the hallway not in front of my room. The room: Beds were made. Room had lights. Curtains did not close all the way, so the light woke me up early. I went to use the sink and there was hair in it. That is not normal. Obviously it was not cleaned well. I went to shower, as soon as the water hit the shower curtain it smelled horrible. I don't know if it was mildew or what, but it was really unpleasant. Shower also had hair in it. I think overall the hotel was ok, but whoever was supposed to be cleaning the sink and shower does not care at all about their job. If I could give it a 2.5, I would but I will give it a 3 based on price. That was very reasonable.

    4
    « Nice Stay »

    Easy check in with helpful staff. Provided a list of local restaurants, all very close to hotel as were many shopping stores. Clean hotel and comfortable beds in room. Quiet hotel. Breakfast was standard fare but good. Room food was in was clean. Would stay again if in town.

    2
    « One night stay »

    One night stay for a funeral. Very convenient and affordable place to stay as we generally look for a BW when we travel. The breakfast eggs were not the greatest but acceptable. Notes several good eating establishments near by, so for the price this BW met our needs.

    5
    « Best of the Best with David's Domain »

    We dropped into Harford airport late in the eveining. We reserved a room at the Best Western since it was a short distance to drive. Check in was very pleasant and the lobby was very clean and comfortable. The room was surprisingly well done. My guess would be a recent remodeling of the property. Or maybe they are clean fanatics. The next morning we went downstairs to have the breakfast that you find in many establishments. This is where the major difference shocked us beyond belief. I was about to fix the a-typical do it yourself waffle. This is where David stepped in and asked if he could fix the waffle for me. Away he went to the mix and waffle and iron to fix the waffle. When he returned with the waffle I had to chuckle. I have in the past traveled for the company many times to many places. In all the times that I fixed a waffle at the hotel I was staying in it was never a full waffle. David's was not only full side to side but was the correct golden color. But wait there's more. After fixing mine he went about his duties making sure all the guests were happy and then moved on the cleaning any spills and refilling the entire food line. He never stopped. You might say that is his job, but the way he went about it made me feel he enjoyed people and enjoyed his job. I am sure if we are back on the East Coast again in that area I will be heading for David's Domain.

    5
    « Christmas Get Away »

    This is a great hotel to stop at. The whole hotel, the lobby, hallway, our room and breakfast area were all very clean. The employees very friendly and helpful. Hotel was easy to locate right off the main room with plenty of parking space.

  • 1
    « Clean and Friendly »

    Many choices on this strip between l-91and Big E, this Best Western has what we need for quiet nights rest, free wifi that works, and a coffee and qiuck breakfast in the morning, for an affordable rate. The staff is always helpful and friendly. No stinky pool, or noisy traffic

    1
    « Never again »

    Will never stay here again. Staff friendly and helpful, not so much with management. Also Best Western was no help in resolving the issues. I should have read the reviews regarding problems with management Oh well, count this as lesson learned.

    3
    « ok hotel »

    Good service, friendly people, and clean room. Was not thrilled with breakfast. The eggs were pre-made, pre-packaged. Not much to choose from. The hotel is in a very busy area, but close to lots of restaurants and shopping.

    4
    « Rough on the outside but, comfort on the inside »

    The outside parking lot and appearance of the building is rough. On the inside you will find some of the most pleasant people in the industry. The rooms are newly renovated and up to date. The breakfast which is included is also good with very nice staff working that also!

    2
    « A family emergency and they wouldn't work with me »

    I stay 30-40 nights per year at Best Western hotels across the country. On night one of my five night stay, I received very bad health news and had to return home. The room was empty for day 2 and 3 of my stay. I tried to get credit and was willing to pay more for the first night to get credit for the two days I wasn't there, but they would not work with me at all. In 2015, my mom had a heart attack and I did not check in at a Best Western in Plymouth, MA. They credited me because it was a family emergency, no questions asked. I understand policies with cancellations however, there are times when people can be a bit more sympathetic to special circumstances involving health issues.

    5
    « Great value close to city »

    This hotel was very close to Springfield which was convenient for going out to dinner. We thought West Springfield was going to be a bad area but we felt very safe in the hotel. Also, the amenities were great and the room was very clean! Staff was friendly as well. We would definitely stay here again.

    3
    « Pretty average but clean »

    Very generic--lousy breakfast, not enough blankets in room, coffee maker in room did not work but it was all quite clean. The location is easy to reach but on a main street so there is some noise from the street. The personnel was friendly.

    4
    « Great nights sleep! »

    Best nights sleep, mattress was extremely comfortable. And very quiet! Laurie at desk was very helpful and a joy! Room was pretty and breakfast was good. I would definitely recommend this location to anyone

    5
    « Great place Great people »

    I stayed here for 4 nights and the rooms were clean, everything was great. There was a gentleman named David who worked in the morning ensuring that the breakfast remained fully stocked who was always so friendly, helpful, and positive. He did an amazing job you could tell he valued his work.

    5
    « Business »

    The hotel is close to main highways and to a retail shopping area. Plentiful choices for food and dining. Vending machines on the third floor. Parking is safe and there are many spots. Staff is friendly and they work with the clients to meet their needs. There is an outdoor pool for use during the summer.Plentiful spave in the closet for suitcases and clothes. Has a microwave and refrigerator. Desk convenient for computers. Coffee for morning.

  • 2
    « Not guest oriented. »

    The clerk at check in was more concerned about what my car cost. At check out i asked the clerks to reserve a night for me as my next location and they wouldn't do that which resulted in me having to stay at a different motel chain.

    3
    « Just OK »

    The BW is just OK. The room is comfortable and mostly well kept (except a few spider webs). The bathroom is clean. The WiFi on the third floor was barely usable. The hotel is situated between a major road and interstate and the.road noise was more noticeable than I expected. The breakfast is just "continental" with whatever an "egg patty" is. The 2% milk was spoiled. On the lower end of most BW from our experience.

    5
    « Nice comfortable hotel »

    I enjoyed my short three day stay at this hotel. I was travelling for business and I'm glad I chose this property. Conveniently located to my business associates office with plenty of restaurants and shopping near by. The hotel staff were friendly and courteous. I would highly recommend this property for future stays.

    4
    « Personal visit to The Big E »

    My wife and I stayed at this hotel overnight to attend The Big E. It was very clean and very close in distance to the event. Highly recommend if you need a place to stay near West Springfield Mass or if you are attending The Big E.

    4
    « Hotel Stay »

    The rooms we stayed in were great, however a few of the beds were not comfortable, a little hard. The breakfast were great. I am a Best Western Member, and will stay at them in the future.. Thank you, Debra Heier

    4
    « Noise »

    Hotel was great.Went to the Big E and 1 of the bands was staying at this hotel.Check before you book.They were obnoxiously noisy. The hotel cannot control what these idiots were doing ,but you might want to ask if a band is staying there before you book it.

    4
    « Good location »

    We stay here every year to attend The Big E. Easy on and off from The Big E. The mall and eating facilities are right down the road. Plus Six Flags over New England is close by if you wanted to visit.

    5
    « "Best" Western Hotel »

    The Best Western hotel is a great place to stay at if you're staying in Springfield MA. It's immaculate clean, has a nice variety of cable TV channels, and offers its guests a fairly decent breakfast. (Especially the waffles ) It's in a very good location. It's close to a lot of decent restaurants, close to the mall, and not far from Rt 91. The staff at the front desk were exceptional. They were very accomodating and friendly. We will definitely go back to the Best Western hotel when in Springfield MA again.

    5
    « missed the emmy award show but not upset »

    This Best Western was vey easy to access off Route 5 in West Springfield.We were in the area for a family gathering.The room was lovely & very clean.The bed so comfortable that I fell asleep quickly and missed most of the Emmy Award Show.I am not tech savy but I am going to try to watch the Emmy's on line..The breakfast choices were perfect.I splurged and had the waffle,yummy.The Hotel was clean,comfy easy to access and the room rate easy on the budget.

    5
    « The BESTWestern »

    We had a great stay at the Bedt Western Hotel. The personnel at the front desk... particularly Lori was amazing. The Hotel was immaculately clean; and it was in a great location. Overall, accommodations were great!

  • 5
    « Nice exeriance. »

    I have stayed here before. As always the rooms are very clean. The staff are helpful. The breakfast is standard. This is a good value for the price. The location is several blocks off I-91 but is easy to find.

    5
    « Very affordable for clean, nice property. »

    Amazingly good value for very nice motel stay. Staff very friendly and helpful. Cleanliness superb. Beds comfortable. We were extremely satisfied. The breakfast was good for a free breakfast. Attendant made my waffle for me and it was delicious.

    4
    « A good Place To Stay in West Springfield »

    We stayed at the West Springfield Best Western on a Saturday night to attend an air show at the nearby Westfield-Barnes Airport. When we arrived, there seemed to be some problem with two families wanting two rooms together. It may be because of this that the two ladies at the front desk were efficient but not especially friendly. The room was clean and comfortable although not especially roomy. That was okay as we just needed a room until we left early the next morning. The sink is separate from the bathroom with the toilet and bathtub/shower. The closet is large enough for a stay of a few days but would be small for an extended stay. They use the type of clothes hanger that can not be functional if removed. If you read my reviews, you know I check out the bathroom and in particular the caulking job around the tub. A bad caulk job indicates hotel management that doesn't want to invest in a more costly professional job and often reflects upon everything else. This Best Western hotel passed. It wasn't perfect but it was good. The bathroom overall was clean. A slight amount of mold on the bathtub tiles was all. The beds were comfortable but suffered from the inevitable lean towards the edge facing the other bed, where most people sit before laying down. They use the duvet system, with the duvet and a thick sheet on top. I'm a traditionalist preferring a sheet, blanket, comforter arrangement. The TV worked well with a decent selection of channels and an interesting remote that was designed to be easily cleaned thoroughly. I liked that! Remotes are serious germ carriers. I spray them with Lysol when on a cruise ship! Included in the room was a microwave oven and a small refrigerator. The A/C was under the window but extended out enough that it didn't interfere with the curtains. The curtains were interesting that they had a sheer, a heavy vinyl curtain to totally block out light and a decorative curtain. The A/C had the option to run the fan full time so as to mitigate the sound of the A/C going on and off. The room was very quiet; I never heard any sounds from another room or from the hallway. A continental breakfast buffet is available in the morning with all the standard fare including scrambled eggs and sausage patties. No bacon. Although I didn't use it, the pool looked very clean and I didn't detect a strong smell chlorine smell. This isn't a huge hotel having only four floors and about 16 rooms on each floor. There appears to be adequate room outside surrounding the hotel for parking. A couple of miles to the north on route 5, is a major shopping area with many restaurant choices. If you are planning to come to this area, this is a good place to stay.

    5
    « First rate accomidations »

    I had a very pleasant stay at this hotel. the staff was caring and knowledgeable of the local area and attractions. They went the extra mile to make me feel taken care of. I would highly recommend this hotel to anyone staying in the Springfield area,

    4
    « Reasonable price, good room, well maintained property »

    We stayed here one night while visiting Springfield and the Gem and Mineral Show. The property was clean and well maintained. The rooms were nice and the beds were comfortable. The staff was helpful and courteous.

    4
    « Pretty Good Hotel »

    When we first got there, we got a room on the second floor. But the TV didn't work, and the room smelled like smoke. So we had to go up one more floor. But that was a good idea because the third floor was SO much quieter than the second floor. It was raining most of the week, so we only went in the pool twice, when the weather was nice. The breakfast was good, and the rooms are pretty comfortable.

    4
    « NICE STAY! »

    We had a very nice stay at the Best Western in West Springfield. The women at the Reception desk were very nice. The halls were bright with a colorful carpet. The room was VERY clean with a VERY comfortable king size bed, a desk and chair, a refrigerator, an arm chair, a bureau, and two night tables. A hot breakfast was included in the price of the room. I didn't have breakfast, but my husband said his waffle was better than average. We would definitely return to this hotel. It may be helpful to know that this hotel is on the Route 5 North. Route 5 is divided (there is a divider down the middle). If you are heading south on Route 5, it is tricky to get to it. A GPS would be helpful or else call the hotel for directions.

    4
    « Nice stay, clean hotel »

    My family stayed here on a Saturday night as a halfway stop on our way to Acadia (we went to the Basketball Hall of Fame the next morning). We found the property to be very clean, and the staff was friendly as well. Beds were comfortable, rooms were quiet. Breakfast was better than expected with more choices than the standard continental breakfast. We would definitely stay here again if we were in the area.

    2
    « Sleepless in Springfield »

    Don't stay here if you expect a restful night, unless you're the only customers! There were kids slamming doors, dogs barking, owners yelling at barking dogs, people with TVs turned up too loudly, and conversations at reasonable volume heard through the walls. The breakfast was ok except there were no gluten-free, dairy-free options (unless you count coffee,apples and oranges). Definitely staying somewhere else on our next trip through Springfield, MA.

    5
    « Clean and professional »

    I enjoyed my stay at Best Western. I went with a large group for a basketball tournament and they all loved it. The hotel was very clean, the pool was very fun and the staff were friendly and professional. I highly recommend this hotel and I will be staying here again for future tournaments.

  • 5
    « Definitely a must stay »

    Excellent experience, room was very clean staff so helpful. This was my first time at a best western and i would return to this location again. Pool was clean and staff was very accommodating we had a little group of us and they let us enjoy ourselves...one of my best stays

    3
    « Very clean hotel, good stop for 1 night »

    Very clean rooms and overall hotel. Friendly staff, good location on your way to area attractions or the upper Northeast. Breakfast is very good and attendant is on top of things! Clean and well maintained. Will go back if needed. Rooms are loud as walls are thin.

    5
    « Newley Renovated Gem »

    I've stayed here several times over the past 12 months. Facility is 100% Fully renovated. Super clean ! Rooms are a good size, not huge but plenty of space for most with new furnishings. Bathroom is immaculate with brand new flooring. Bedding is new, all white, super clean and fluffy, mattress is very comfortable and worthy of hotel classifications in the 5 star category. Towels are plentiful and clean. Air Conditioning works perfectly. Rooms are quiet. My only small peeve is I prefer my sink/counter to be located behind a door so I don't wake up my room mate. Parking is on-site, well lit. I did not check out the breakfast so I can't comment. If you are staying in the West Springfield area this is an excellent choice. Always our first "go to" when in the area. Obviously a well managed property.

    5
    « Friendly staff, clean rooms, good location »

    It was not where MapQuest told us it was, glad we had GPS on our IPhone to get there. Hotel was one of the best during our travels this trip. Staff at check in was so helpful when I wasn't feeling well. My husband went down to ask about some milk, the clerk opened the Breakfast area and gave him a nice cup of milk for me and coffee for my husband. Said if I needed more to just come down and he would be more than happy to get it. There is a nice work out area for guest to use. I was sick so unable to use it. Parking area is well lite and we could see our car from our room. Nice sized room, bed and bathroom. Had a nice sink area for both of us to use. Plenty of fresh towels. Everything was clean and nice. Breakfast area was very nice size with plenty of seating. Quite stocked with eggs, sausage, waffles, hot cereal, cold cereal, pastries, apple juice, OJ, milk, yogurt, bagels, toast and muffins. Plenty to choose from. Elevator was nice size, clean and quick. The hotel offered luggage carts. Was having car trouble and the clerk found me the address and phone number to call the car dealer for the next day. Wrote down the directions as well. Shopping and restaurants all around and near the hotel. Sorry no pictures this time.

    5
    « Great stay made superb by the staff »

    The evening clerk knew the city, directed us to a superb restaurant (Cleo's), and saved the day getting us extra copies of my wife's presentation for the next day ( sudden increase in attendees). The gentleman who cared for the breakfast lounge was exception also. The choices were limited and modest, but he kept it very clean and well supplied and made sure "all was well".

    4
    « Brand New! We Loved this Place! »

    This is a terrific and brand new hotel. Too bad we only stayed for one night! We we're checked into the hotel fairly quickly by a friendly and professional manager on duty. Our room was brand new and was very clean. My wife and I were both craving a cup of coffee and the manager was kind enough to open the breakfast room so we could do that. We stayed here during a visit to the Brimfield Flea Market that was around a half hour away. Of course, hotels close to the market fill up quick and are quite expensive. This hotel is a much better choice despite the distance which we found manageable. Restaurants are close to the hotel and there are many to choose from. There is also an outdoor pool here which was not open yet but we will make sure to enjoy that when return here in July. Breakfast was fine and was looked after by a very attentive and friendly staff member. A great stay at a great hotel. Stay here if in the area. You can't go wrong.

    5
    « Great value & clean rooms. Very friendly staff - David Sheehan is particularly awesome!! »

    We stay here every year when visiting our daughter during spring parent weekend at her boarding school. The hotel offers fantastic value at 30-40% discount to Hampton Inn while providing an equally high-quality experience. The rooms are clean and the staff are always welcoming. Special mention here to David Sheehan who keeps the breakfast room in great shape and is always very sociable & engaging. He is a huge fan of Thin Lizzy of whisky in the jar fame. We always recall how Thin Lizzy completely blew away Freddie Mercury & Queen during a gig at Springfield Civic Center in the 1970s even though they were only a support band. David really epitomises the warm & friendly attitude of all the staff at this super value hotel. We will return again next year!!

    3
    « Just okay »

    First off, the bed was super comfortable. But... Room cleanliness could be better, linens stained, breakfast worse than most, on the very end of strip bordering sketchy neighbors. Lots of other choices in area.

    4
    « Convenient place to stay »

    Rooms were almost average size and even being an older place, it wasn't too out of date. Biggest complaint is the breakfast is sparse. Compared to other hotels, they don't have near the selection to choose from.

    1
    « Never again »

    I booked a room here for the UMass graduation weekend because it's virtually impossible to get a hotel room in Amherst for that weekend. I had my doubts about Best Western, but there wasn't much choice. Well, I really regretted that decision when I called on May 11th to confirm the reservation and found out that they had cancelled the reservation I had made back in January. At first they said that they couldn't find the reservation. When I called Expedia (through which I had made the reservation), they called the hotel only to be told that the reservation had been cancelled (how could they cancel something they claim they couldn't find?). They offered me another room at a higher rate -- higher because they now had a waiting list of people. What is the point of reserving a room in advance (at a lower rate) if the hotel can just cancel the reservation at the last minute and offer you a room at a higher rate? Never again will I book a Best Western hotel! On top of that, the hotel manager with whom I spoke was rude and unprofessional on the phone.

  • 4
    « Great staff, great hotel »

    My family and I arrived late at night and were welcomed so nicely. Our room was clean and beds were super comfortable which was great after a 17 hour drive! The entire staff during our stay were very nice and helpful! It is close to the highway and restaurants and shopping too.

    5
    « Great service »

    The staff is great and the rooms are clean breakfast was terrific and the location worked for us I would not hesitate to go back The area is quiet and there is a good variety of nearby restaurants and shopping

    4
    « Best Wester Springfield »

    Would recommend this hotel again, for a small hotel the cleanliness deserves a 5 star, breakfast 2 star, location 5 star as it was near many restaurants, stores etc., service 4 star and sleep quality a 5 star.

    3
    « Could have been better. »

    Not happy this time around. Stayed there for every surgery I've had and this time it was terrible. Going back for surgery in 2 weeks and thinking of staying somewhere else. Military pricing should have been cheaper.

    5
    « Great place »

    I stayed here from April 2 until April 7. It was clean and comfortable and very close to the highway, as well as on Riverdale Street, the main drag with access to all different things, including a number a fine restaurants. The manager Neesa went out of her way to accommodate my request to stay an extra night, offering me a discounted rate. The young man on the evening shift, Faaiz, I hoped I spelled his name correctly, was very friendly and personable. And when I would sit in the lobby, Lori would talk with me as she went about doing her job, making me feel very welcomed. Having worked in the customer service field for many years, I appreciated the extra effort made by these hotel employees, and hope that Best Western realizes how valuable these people are. Based on all this, I rate this hotel very highly, and loom forward to my next stay there.

    5
    « Our night »

    The place is wonderful. Staff was great, room very comfortable and clean. This will be our regular hotel choice for staying when we travel. I recommend this hotel for any travelers, it has complimentary breakfast and an exercise room. River behind the hotel is a nice place to get fresh air when wanted. The Murdocks

    5
    « Best Western West Springfield, MA »

    A one night stay, very very friendly and clean.... Would recommend to all and the price is right... I always use trip advisor when traveling and the reviews are always helpful..so I like to contribute too.. From New York

    2
    « Save your money and time, stay somewhere else ! »

    Cleanliness is everything when staying in a hotel. I found dirty socks & stains on the bedding.It took forever for the heat to come on and the room phone wasn't working. After driving a long distance who wants to be changing rooms especially when you're paying over $100 you would expect decent services. This hotel is over priced! Next time I'm in the area I will stay somewhere.

    5
    « Clean and Friendly »

    We have a choice of many hotels on the Riverdale strip, when we stay twice a year in this area, after trying most, we now always return to this Best Western property. We have been warmly welcomed at the desk and promptly checked in, a plus when tired after working all day. A clean and quiet room is all we ask, and this renovated Best Western has clean rooms, comfortable bed linen and hot water shower ( and no mold..I hate shower mold !!!) Breakfast room is well stocked and again clean . Coffee, juice,, eggs and waffles, some fresh fruit, all enough for a quick breakfast.Have already made my reservation for next year..the price is right also.

    2
    « Equine Affaire stay »

    Dissatisfied, Rooms very dusty, did not replace soap shampoo or coffee and condiments. Were told we would be charged when we left and in fact the 1st night was charge the first night at check in then at check out we were not allowed to split the bill because the reservation was in one name and the name had to pay with their credit card. We were told we could have first floor and we had second floor again this year.

  • 4
    « 2016 Equine Affaire -would stay again »

    very Clean! newly decorated. hot shower. comfy beds! will stay again! didn't indulge in breakfast but the coffee was ok. front desk staff very nice and actually lowered my online rate as i only had 2 staying not 4. thank you for your honesty.

    4
    « Quiet and clean,pleasant staff »

    After years of staying at the noisy and busy red roof inn up the street decided to check this,out as price comparable and much closer to downtown using ft five to downtown bridge.....second time here still happy. Sparsely populated so sleep was great. Only change needed is to fix room doors like hallways so they don't slam . Free breakfast included sausage patties and eggs....no milk though. Wifi worked great despite annoying repetitive sign in requests . Despite homeless man spotted dumpster diving and a less than stellar neighboring belairminn,no noise or signs of trouble. Quick proximity to riverdale shops and restaurants including drug and two grocery stores plus movie theater. I'll be back with my crew again.

    3
    « Decent Hotel »

    Stayed here last week on a business trip. Staff were excellent, very pleasant to deal with. Odd smell in 3rd floor hallway on Friday night (smell was gone Saturday morning), but place was extremely clean so no idea what it could have been. It's a basic hotel on a busy highway, adequate for what we needed. Free WiFi worked fine and free breakfast was decent. No amenities but that is because it is not a BW Plus like the ones we usually stay at. If I have a need to head out that way again, I would definitely stay here again.

    5
    « Best Western of West Springfield,Ma »

    Had a very enjoyable stay/time here @ Best Western in West Springfield,Ma...staff was very friendly and the hotel very clean and central to many sites! I'd highly recommend it to my friends and family!! ??

    1
    « Stay somewhere else »

    When we checked in the room had hairs on the floor, in the sink and tub and the mirror had spots all over it. They switched us to a different room (their last one) and while there were no hairs, this mirror also had spots all over it. We had to go out and buy Lysol wipes and clean everything ourselves. We purposely didn't clean the mirror and to see if they would after our complaining. Guess what, the next day it still had the spots. What else are they not cleaning? If you like a clean room, take my advise and stay away from this one.

    5
    « Me »

    Super clean Hotel. Great staff. Ms.Patel ( GM) is very professional and a gracious Inn Keeper. The property is in excellent condition with clean parking lot and security cameras. Ideal hotel for visitors who are traveling on a modest budget.

    5
    « Can't go wrong staying here »

    Hotel was very clean, staff were extremely helpful, pleasant and accommodating. Lots of parking. Great location - easy access to attractions in the area. Will definitely stay here again. The staff really seems to care about their customers.

    5
    « Enjoyable stay; will stay there again »

    clean, quiet, comfortable, conveniently located to Holyoke, west of I-91. Convenient to interstates. Pleasant staff. Very nice place. Continental breakfast is good and varied. check-in and checkout very smooth

    4
    « Great Value »

    Stayed here for 4 nights room was spacious and clean with air con which was excellent as it was very warm. Staff were very friendly and helpful and 24 hour reception was a bonus. Hotel has a swimming pool but i did not use it. Location is very good lots of restaurants nearby.

    5
    « A nice clean and comfortable, friendly staff, »

    you never know but this is a great Best Western Hotel. It was very easy to find and hotel staff was great. Bed was extremely confortable....missed breakfast so not sure what it was like but did have juice....Thanks for having a nice, clean, and comfortable hotel...

  • 5
    « Short trip »

    Good hotel if you take a pet with you. Very accommodating. Great big choice for included breakfast. Clean room and very short drive to the waterfront. Great price on trip advisor and booking.com. Management is very helpful.

    4
    « Totally remodeled »

    This Best Western was a surprise and has been totally remodeled and looks like new....carpet, bedding, bathroom. Also a microwave and refrigerator are provided. Right off I -91 and easy to find. Lots of restaurants close by. Serving a light breakfast.

    3
    « Very pricey »

    The rooms are very pricey and you need to put down $150 for security deposit on top of $130 for a room so if you coming here to rent a room you better have your wallet other than that the rooms are clean except the big spider broken cover for air conditioner there was a big spider in the corner but one of the best the associate downstairs came up and took care of it so that's a good Plus we'll see what else happened

    5
    « comfy »

    We were going to the Big E and had read a review that it was close by. It is, very convenient. This hotel is extremely clean, was very pleased with the cleanliness of the room. The only minor complaint was the morning noise . The room was situated in the back of the building, we were there on a week day. The garbage truck came around at about 6:30 am, they cleaned out the dumpster which made a lot of noise, there is also a highway in the back which you do not see from the front, morning traffic noise. Yes, I would definitely stay here again, just not in the back. Bed is very comfortable, staff is pleasant and helpful and I have never seen a cleaner room, Thumbs up

    4
    « Homey and Serviceable »

    I took my Dad to the Big E for the first time and booked a stay at the Best Western. We were very pleased with the accommodations. It's only about 3 miles from the Big E parking lot and there are lots of chain restaurants just down the road in the opposite direction which made getting dinner quick and easy. My dad was thrilled about the waffles in the breakfast setup and the linens in the rooms were clean and soft. A little pricey for a 1 night stay, I guess, but the front desk staff was very kind and this place definitely gave us a good night's sleep.

    3
    « Little pricy for what was offered »

    Glad I checked the bed linen for top cover had huge stain on it. Person making the bed should have seen it when putting it on bed. Pillows definitely need replacing. Windows haven't been cleaned. Breakfast food was frozen and heated up in microwave. Fresh fruit consisted of apples only. Should have beverages that appeal to kids, cocoa would have been nice. Courtesy PCs in lobby need to be regraded for speed and staff should log in once a day for when we went to use them, it took us about 30 minutes before we were able to use them due to lack of use. Had to keep getting key cards reset. Even when we left them laying on table overnight when we went to get into room the next day, they wouldn't work.

    5
    « Relaxing »

    We went to go see the Big E as we do every year. We have stayed at other hotels but, some have gone "down hill". We decided to go back to the one we went to last year where we were very satisfied with and that is the Best Western on Riverdale St. We have NO complaints whatsoever. Clean/comfortable/all kinds of movies on TV, which, sometimes we get nothing. We had a great stay, slept better here then my own house and had a continental breakfast in the morning. I really am happy with this hotel.

    3
    « Just the basics »

    The hotel staff was very nice..and they tried very hard, The place was clean the pool was nice but right on the main road..the breakfast was just ok..I was surprised based on all of the reviews I had read...I expected it to be a bit nicer.I would stay again for a night if I needed but if I were staying for longer, I might pick another hotel.

    5
    « Basketball hall of fame »

    Stayed with a buddy to see the philly goat Allen Iverson get inducted in the hall of fame. The gentleman at the front desk Friday September 8th and Saturday September 9th was very friendly and helpful. The gentleman running the continental breakfast was also very helpful and kept everything full and running nice. Helped me and my buddy with the waffle maker which made very good waffles. If I'm ever in west Springfield again this is where I'll stay.

    1
    « Check your beds...under the covers!!! »

    Arrived late and had reservations. Booked two rooms. First room my son and I stayed at had two beds. I pulled the sheets and bed spread back to get in and noticed hairs everywhere. My son checked his bed and there were hairs in his bed. We called the front desk and they were kind enough to give us another room. The second room again had hairs in the sheets all the way to the mattress. We settled for new sheets. Upon taking off the fitted sheet the mattress was stained with big brown stains. We again called the front desk. They again gave us another room and again there were hairs on the bed. This time the hotel manager went through the sheets with me. We again settled for new sheets and slept on top of the sheets and bed spread. My parents in another room didn't want to even look they just slept on top of the bedspread as well. They gave us a 20 dollar discount after all that. Traveled all the way from Ohio to get to sleep ON a bed, not in it. We did take pictures. It was grose. Apparently they are all individually owned therefore there policy was to give us a new room and a couple bucks back. We travel every year to the cape and Will not stay at this hotel. Check your beds! On top of all this there people smoking marijuana and you could smell it in the hall and room. Hotel mgr. said he would take care of it. This was a non smoking hotel. Signs posted on doors.

  • 4
    « Close to Six Flags New England »

    Rooms are pretty quiet (some traffic noise, but it was ok) & the bed was pretty comfy. Shower over bath with good water pressure & a hairdryer. The room also featured a fridge, A/C, a writing desk, free Wi-Fi & LCD TV with cable. Staff are friendly & the lady who checked me in was lovely. Breakfast is included but it was pretty standard fare. There are plenty of restaurants nearby.

    4
    « Clean, Good Value, Just Wish It Was Quieter »

    Clean, safe place to stay for a night or too. However, I am a light sleeper and could clearly hear everything going on in the hallway and next door. If you stay here, you might want to request the 4th floor and the end of the hallway for some piece and quiet. That said, if I were in the area again, I wouldn't hesitate to stay here.

    4
    « over charged »

    overcharged 20.00 it was the principal Best Western swiched the reservation thru to expedia we could walked in and get the same room for 20.00 less hope you got the point expedia screwed us thank you sir

    5
    « Friendly staff »

    Every time we enter the hotel the staff greeted us. Our room was clean and serviced every day. They also have a very nice outdoor pool. It was a very convenient location for restaurants, shopping and the Eastern States Expo Center.

    4
    « Will return »

    Minor issue which was corrected. Room very comfortable and staff very friendly and helpful, When we mentioned the missing towels we were on the way to dinner and expected to find them in our room on our return. They were not there and we asked again in the morning and they handed them to us immediately. Only glich in an otherwise great stay and value

    5
    « Great »

    The place was quiet and clean. Breakfast great, beautiful clean pool, free wifi, free parking and the rate was a giveaway compaired with over rated other places. The management extremely professional. Will recommend to anyone who is looking for a place to stay while in Springfield. Will definitely go back anytime I am in the area.

    5
    « Clean and Convenient »

    This hotel was a great location enroute to a family gathering at Tanglewood. Clean rooms, comfortable bed, AC unit was a bit loud, but very welcome during a heat wave. We left at 8:15 AM and made it to Tanglewood in plenty of time to park, re-park, collect our tickets, and enjoy great seats at the morning concert at 10 AM.

    5
    « Clean and quiet »

    Clean, quiet and close to downtown restaurants and Eastern expo center. Seems to be newly renovated, our room was made up nicely, and though it's right off of the highway, I didn't hear traffic at all. Didn't use the fitness center but it was full of people and also seemed very clean. Great hotel for the price.

    5
    « Not your average Best Western!! »

    Extremely clean and comfortable night at this location. Breakfast was more than adequate and waiter was very attentive and friendly. Front desk woman was efficient and helpful. Pool looked inviting but no time for a swim. Great restaurants and movies nearby. All good.

    4
    « Overnight stay on the way to Maine »

    Pretty typical mid-range Best Western. Clean & well kept. Pretty decent free breakfast in AM. We were looking for someplace convenient to get to from Rte 90, on our way through town. We'd stay here again.

  • 5
    « 2nd time stay »

    Room is great and bed is very comfortable. Staff was very helpful and friendly. Lots to do and see in the area. lots of places to eat. great place to stay. The motel is near major highways. The pool and work out rooms are clean and nice extra.

    4
    « Quiet, clean, comfortable, good for a one-night stay »

    Very comfortable King bed, Having a fridge is convenient. Wifi was good. Lori was very helpful giving us a list of about 20 restaurants nearby with recommendations. Very busy road with no sidewalks so couldn't walk there. Pool looked good, though we didn't use it.

    5
    « Looks newly remodeled and VERY Clean! »

    This hotel was newly remodeled and very nice. It was clean and the beds were comfortable. The front desk service was great and check-in was easy. FREE parking and a very nice pool that we unfortunately didn't use because it was a little chilly outside. It was crystal clear and very inviting. A great place to stay if you want to be close to Hartford, but not deal with the craziness of a city. We would stay here again.

    3
    « Driver's License - Privacy Concern »

    We first stayed at this hotel in 2015. We liked it, so we booked a room again this year. We still like the hotel, but one circumstance caused us to check out early. While most hotels want to see a form of identification, this one insisted on making a copy of my driver's license. This was unusual in my experience. The explanation given was that: they needed to know who I was, it was hotel policy, and in case they needed to show it to "detectives". They also said that they would keep the copy for a week. This raised questions of how they would dispose of it. The next day, the owner of the hotel confirmed the foregoing and added first that it was required by state law. When questioned, she changed that to county law or ordinance. I said that I had concerns about my privacy and their intent to provide the information to "detectives" without a proper procedure. She indicated that it was a hotel policy that would not change and I was free to stay somewhere else. We cut the stay short and moved to another hotel (which looked at the license on check-in and promptly gave it back to me). I asked for and got the copy of the license back. We were not aware of this policy when we made the reservation. The purpose of this review is to make this known to others who might care about it. We still like the hotel, but will not be staying there in the future.

    5
    « Great staff »

    Everyone was very friendly and helpful. The hotel was clean and comfortable. We enjoyed the small but well-equipped exercise room and slept very well on a comfortable mattress. The breakfast was small but good, and the breakfast staff was great.

    5
    « One night on business - nice quality from Best Western »

    I got to the hotel around 6:30pm after driving from out of state for business. The staff at check in was very friendly and efficient. I quickly used the gym before going to dinner. The TV in the gym was broke, the gym did have nice cardio equipment, a weight rack, bench, and machine. As far as a hotel gym goes, I have no complaints. The room was fine, nothing remarkable to the good or bad. The breakfast was nice, there were hot items as well as all the typical cold. The coffee machine tasted pretty gross, but enough cream and sugar got me past it. Overall, I would come back here again. I had no major issues and the hotel was as advertised.

    3
    « Bring Back Real Coffee! Get Better Pillows! »

    BW has decided people don't need real coffee. 3rd BW/BWPlus I've stayed at recently - all an instant coffee machine... This hotel was small, but very clean. Staff was really good. Pool was good. Breakfast was meager (not much choice), Pillows were abysmal. Beds were only ok in comfort compared to other BWs I've stayed at.

    3
    « Convenient location for visiting six flags »

    We chose this hotel because we needed a place to stay to visit Six Flags and have stayed in other Best Westerns before and have been satisfied. This hotel was not as nice as other Best Westerns I have stayed in before, so I was a little disappointed, but the room was clean and nice enough and the location was very convenient. 5 minutes off I-91, 10 minute drive to six flags and several restaurants within a 5 minute drive away.

    5
    « Great location.... very clean ... great breakfast »

    The hotel was just what we wanted. The price was right. The staff were very helpful.... and the breakfast staffer was WONDERFUL. He went out of his way to be sure everything was just right,tidy and clean. And he was so personable. The rooms were so clean and the beds were COMFORTABLE ! This location was so close to so many restaurants... and a mall. Something for everyone and close to the highway. Definitely would recommend!

    5
    « Best Western Springfield West »

    Super nice rooms. Very clean and modern. Staff were very friendly and helpful. In a safe area with plenty of parking and near several restaurants and shops. Great value overall. I would highly recommend this hotel.

  • 4
    « June 2016 »

    Well I just came back home from a very pleasurable visit in Western Mass and stay at the Best Western. This is a newly renovated hotel which used to be the Days Inn. It still has that new hotel smell. Very easily accesible from off of the highway. Locate basically at the beginning of Riverdale Road and convenient to all dining and shopping. The lobby is small but very clean. Not really meant for sitting and socializing. The room was quite spacious. I had a room with 2 double beds and the room was very neat. Refrigerator in the room if you need one. Clean bathroom and about a 32 inch flat screen tv. You can order pizza from Dominios if you don't feel like going out. The service was very nice and they do offer a continental breakfast but we ate at IHop which is a little further up the road. Honestly I have noting bad to say about the stay, the service or the room. I'd definitely recommend it and will stay there again in the future.

    5
    « Close to craft show »

    A group of us stay here each year when the W. Springfield Heirloom Convention is in town. Its a perfect place to stay, as its so close by. Employees are very nice, beds are very comfy, free breakfast is great also.

    5
    « A very pleasant stay! »

    Clean room, comfortable bed, and a wonderful staff! The Free breakfast can't be beat! Food was good, and an extremely accommodating hotel staff member (David?) was there the entire time to assist guests, replenish the buffet and made sure everything stayed very clean. A great choice for the price!!

    5
    « Even Better Than Last Time »

    This is actually my second review of this hotel and it was once again, a wonderful experience. The room was clean and well appointed and I always appreciate a mini fridge in the room and accessible power outlets to charge my phone. The bed and pillows were incredibly comfy, to the point that I was telling people about them. What made it even better than last time? The staff were amazing, so friendly and warm. Kudos to the hiring manager, you've got a great group of people!

    4
    « trip to see grandchildren »

    the hotel was convenient to the area and highwaymy only gripe was that why would you have a fridge in a room and have it in the off setting I pulled the fridge out and turned it on but it takes a while to cool down so it was useless to me

    4
    « A Great Choice if the Hotel isn't Fully Booked »

    The staff training for this Best Western must be excellent, because every employee we encountered was welcoming and professional. The room was clean but slightly smaller than average. The sink has a granite counter and is separate from the bathroom, which makes sharing the room easier. The beds were comfortable and the TV and wifi worked well. There's only one elevator but the stairs are available (not saved for emergency use) and there are fewer than 15 rooms per floor, so there's not a lot of competition for the amenities unless the hotel is full. Breakfast had more options than necessary, albeit on the starchy side. The fruit was a little sad but the eggs were delicious. Peanut butter would be a nice addition. The main downside to this facility is that the walls are quite thin. This wasn't a problem our first two nights, but our third night was a busy Saturday. The man in the next room was Skyping with his girlfriend and I could have taken minutes for their next meeting. The biggest surprise in staying at this hotel was the view from the parking lot. The property backs up to the Connecticut River, and it was lovely to see through the trees.

    3
    « Clean and Reasonably Priced »

    This hotel is small but close to eateries. The breakfast is adequate and available for more than a couple of hours. The hotel seems quiet and parking is very available. The staff is very accommodating.

    4
    « Very nice small hotel »

    Very nice small hotel with inside rooms. Lots of restaurants within a mile of the hotel along with a mall. Rooms are clean and well maintained. The staff were very helpful and friendly. If in West Springfield again this would definitely consider staying here again.

    5
    « Great place to stay »

    This is a relatively new Best Western Hotel, a little off the interstate but worth the drive of a little less than 2 miles. The room was spacious and very clean. The internet worked well. The desk staff were great, the night staff exceptionally good. We needed to get on the road early and he made us breakfast before we left even though it was earlier than the posted breakfast schedule. There was no problem at all with the staff regarding our service dog. We would certainly stay here again when passing through.

    5
    « Specialist DoD »

    A very clean and well managed Best Western Hotel. The accommodations are 1st class. The staff is professional, timely, and efficient. I am positively impressed with the customer service and management style which exudes an image of "caring for the Hotel guest". I like this Best Western Hotel!

  • 1
    « Bad customer service by Mgr. Nessa Patel/Unsecured rooms »

    As humans we make mistakes. I accidentally booked my hotel through a 3rd party agency for the wrong date. Instead of 4/15 I booked it for 4/16. The front desk rep advice only the manager can make the changes and that she would be their in the morning. I was on the phone for almost two hours with Orbitz as the rep said if they fax something over stating the date change then he would be able to make the accommodations. I was so tired and fed up had to be new jersey the next day so my husband and I booked a room with the impression that we would have our money refunded the next morning by the hotel manager. The next morning I go and speak to the manger Neesa Patel which was really rude unprofessional and could not believe she was a manager. She said she was a manager representing Best Western and will not give us the the refund for the night that we weren't gonna be there. I called Orbitz while I was in my room and we conferenced the manager and she did not want to hear anything was rude to the Orbitz rep and hung up on them twice. I so appalled by the service from all the staff. The fact that they got paid for a date we weren't even there really upset me and made me look at Best Western differently. On that nigh 4/15 when we got in the room and after we unpacked. My husband went out for a smoke and I locked the door behind him. He then came back and was able to walk right in without using his card. I tried putting the dead bolt and still wouldn't work. Worried that someone would come in while sleeping we immediately informed the staff. The staff checked and realized there was something wrong. So they moved us to another room. Also while eating breakfast we were watching the news and the manager Neesa Patel walks in and rudely turns off the TV and says we're closed. Finish what your eating cause we have to lock up. Very dissatisfied with their service. Do not recommended this hotel.

    5
    « Great Stay »

    Easy, comfortable and clean. The welcoming staff made this a memorable experience. The breakfast room staff got our day off to a great start. I have not seen this kind of hospitality in years. Thank you.

    4
    « Bro Escape »

    The front desk staff and managers are so friendly and welcoming. They asked how the room was and how breakfast was and offered to get my brother and I anything. One of the managers even brought us out some oranges after they had been put away since breakfast time was close to ending. Extremely clean room, lobby and breakfast area.

    5
    « Pleasant Stay in Updated Hotel »

    We stayed at this Best Western in mid-March and were pleasantly surprised at how nice it was for not being a "high-end" hotel. It is on a busy route and is not in a scenic spot, but it is handy to the highway to area attractions. Most importantly, it was neat and clean and looked like the decor had recently been updated. The staff was also very helpful and friendly. We had a room that was a decent size with a king-sized bed that also had a refrigerator, microwave and coffee maker. We were not bothered by noise from traffic or other guests. The hotel did provide wifi and a free continental breakfast, but we didn't use either of those amenities since we were only there one night and wanted to go out for breakfast that morning. It is handy to drive to nearby restaurants, gas stations, and stores, but they are not necessarily in walking distance. We were there to go to the Majestic Theater and saw signs that indicated the Big E fairgrounds were nearby. If you need to stay in the Springfield area it is a bit more affordable on this side of the Connecticut River as opposed to Springfield itself. We would definitely stay here again.

    4
    « New Best Western »

    Have stayed at this property when it was a Days Inn. Since the change over to Best Western, things have greatly improved. Rooms have been redecorated, beds were comfortable, and breakfast was decent, offering some hot food. Very convenient location to the Big E if you are going to an event there.

    5
    « Worthy continental breakfast »

    I have had many "included" continental breakfast but Best Westerns was the best! Served from 6AM til 10AM. Such variety! I had to choose between apple or orange juice, blueberry or apple juice, steaming hot or ice coffee. A toaster was available for white or wheat bread and English muffins. Rolls for egg and sausage sandwiches. A wide variety of individual cereal boxes with ice cold milk. For a lighter fare, fresh fruit or yogurt. Best of all, a staff member was present to work his magic with the waffle iron! Let me say, the rooms were large with 2 King size beds, fridge, iron n board, hair dryer, coffee maker n supplies. Great night sleep n hearty breakfast! Check it out!

    5
    « Excellent »

    This hotel is fantastic! The staff is great and goes above and beyond for the guest. Extremely clean and the place looks brand new, the staff obviously takes a lot of pride. The only thing that is lacking is the breakfast but that's a given at most hotels.

    5
    « Great value!! »

    In town to visit family, needed a reasonable place to stay. We usually stay at the #1 hotel in the area, Hampton, but didn't want to spend the big bucks. This hotel totally fit the bill!! Reasonable price, same size room as the more expensive hotel. Quiet and extremely comfortable beds!! Great hot breakfast! Perfect!! Employees were extremely helpful!! Like coming home :-)

    3
    « place to stay near big e »

    i go to RR hobby show at the BIG E each yr; this was first stay here because of lower rate . the room was ok fine B-fast was mediocre but i expect ed issue with broken ice machine right off RT 5 going north but you have to go further north to turn arounf

    4
    « Perfect for family trip »

    It was perfect for our family! It is not far from Six flags New England. Our room was very clean. It looks almost like new. Staff was very friendly and helpful when we ask them for directions and shopping suggestions. We will definitely return to this hotel!

  • 4
    « Great for the price. »

    Great price. Rooms clean and quiet. Close to the Interstate. Staff here are great. I do not stay in Best Western's much at all, but really enjoyed the night I spent here on business in October. If I have to, I will stay again.

    4
    « trip to West Springfield, MA »

    We travel often to West Springfield and the Best Western was convenient, offered good amenities, and was well appointed. Room was comfortable and hotel was very clean and up-to-date. Staff extremely helpful and attentive. Breakfast was just OK, though.

    5
    « Clean, Quiet, Friendly, Easy »

    This is a nice, clean, quiet, well-run motel. Nothing fancy but perfect for a good night's rest after a long day at Equine Affaire. Very clean public areas and rooms, comfy beds, adjustable room temperature (important at this time of year when temps can dip & rise), windows that open, free wi-fi, good basic complimentary breakfast, efficient & friendly staff. I was pleased with everything.

    3
    « Neat, clean, no frills »

    Was very neat & clean. Friendly staff. This is definitely a no frills hotel, rooms were basic & small but it was clean. For the amount of time we spend in the room it was fine. Breakfast was poor, again, we didn't stay there for the breakfast but fresh coffee (not a push button machine) would have been nice.

    4
    « Splendid location for shopping and sights »

    This hotel is pretty much centrally located, good shopping, good restaurants and sights. Rooms are small, but very accomodating, with everything you'd want to feel comfortable. We would definitely stay there again. We visited the Basketball Hall of Fame, downtown Springfield, also a restaurant called "Plan B", located on the premises of the Basketball Hall of Fame, where the good is excellent tasting and service is also very good.

    4
    « Clean and Quiet »

    This Best Western does not serve a full breakfast like most other Best Western do. The room was very clean. The sink is in the entrance space in the room with a toilet and shower as separate room - a curtain covers the closet instead of a pocket door. The room was quiet and comfortable. I rated it "very good" because it was so well maintained.

    3
    « A Model Motel »

    This is a motel - not a hotel - not an "Inn" - - - a motel. This does not represent the Best Western brand at it's finest. If you are looking for a clean, serviceable motel, then this would be a good match for you. Do not expect anything more. It has the potential to be much better but clearly the management like it the way it is - a minimal offering motel with a less than stellar "continental" breakfast. If there was a category/rating between Poor and Average - UNDER-ACHIEVER would be this property.

    4
    « Nice Comfortable stay »

    The front deck manager was very accommodating. The room and amenities were better then most at this price range. I like stay with Best Western Hotels because they are constantly good and well maintained.

    3
    « Clean, up-to-date, good shower head height, but fell short in other details »

    This is a smaller hotel that has received some attention to make it look newer and modern again. What we noticed is the smaller size of the room. Even with 2 double beds (no rooms with queen size beds available), the room feels smaller than most Best Westerns we've been in. The decor however was up-to-date, the room was clean and front-desk service was fine. We asked for a couple of spare blankets, but had to bring them back because they smelled like some sort of chemical. No alternative was available. Similarly, only 1 extra pillow was available (and the hotel was not busy). The bathroom suffered from the same malady as many hotels - the ventilation is poor so that a hot shower dumps a lot of humidity into the main room as soon as you open the bathroom door. Perhaps that is also why the bathroom ceiling had a small buckled section. On the bright side, the shower head was high enough that someone 6'5" could stand under it without bending. The breakfast room was unattended, but is spacious for such a small hotel. Breakfast itself was just a little bit above basic, with muffins that were so small that I would have been embarrassed to take enough to satisfy my average-sized appetite.

    5
    « Our new home away from home! »

    We've recently discovered this Best Western Springfield West Inn (West Springfield, MASS) and have decided to make it our "home base" when visiting friends and family in Western Massachusetts! The staff is outstanding, the Inn is clean and modern and the location can't be topped!

  • 5
    « Great value, clean and friendly »

    This hotel is an exceptional value compared to other hotels in the area. I thought this hotel was new. Recently renovated from another brand, every thing is new ,fresh and very clean. The staff is very friendly and accommodating. The rooms are completely up to date with full amenities including a fridge with separate freezer. The beds are great, actually rival some hotels that tout their beds comfort. We stayed four nights while on business, and would recommend this hotel with reservation.

    4
    « Clean and comfy, with good pool »

    When we visited the road and parking were just tarmacked so there was quite a smell (not great to take a swim), but apart from that our room was clean and comfortable but breakfast was disappointing. We did like the waffle maker though.

    5
    « Spotless, Quiet, Friendly »

    Desk clerk was pleasant and helpful. Everything looks new, décor is well done. Would definitely stay here again. Breakfast was the usual and coffee was good. Included a fridge. Convenient to Mass Pike.

    4
    « Reasonably priced, conveniently located »

    We decided to stay at the Best Western because I had received a gift card. I was pleased with the hotel. It was easy to find, not far from the Residence Inn where we usually stay. The lobby was bright and clean and the desk personnel were most helpful. We had brought our bikes on the way to the cape and the desk clerk helped us to secure them in the electrical room. Our room was clean and comfortable and very reasonably priced. There was a nice pool and a small fitness room but our stay was brief so I wasn't able to use either. The breakfast was disappointing, small selection of items, the usual waffles but no meat and the egg patties were rather rubbery. But having said that, we weren't there for the breakfast. I would recommend this Best Western for a comfortable stay.

    5
    « Traveling to Big E »

    Great for visit to Big E, less than 2 miles away and easy from Mass Pike. Receptionist provided clear directions on check-in. Would have liked liquid creamer for coffee and banana but that was a minor complaint.

    2
    « Breakfast is Cheap and Awful »

    Room was fine. Breakfast was terrible. Seriously, who eats that crap? Best Western advertises breakfast, and it used to be descent, this was the worst, I have one more gift card to get rid of, then I look for other chains. Best Western should reevaluate their standards!

    4
    « Fine place to stay near Springfield »

    This BW had my requirements. Everything was spotlessly clean and it was quiet so sleep was undisturbed. The TV set was a good one. I didn't use the WiFi, but it was free and the password was supplied at check-in. The room had been done over recently or at least it seemed to have been recent. The young man at the desk was pleasant and efficient. The only inconvenience was that there was only one sink. It was located outside of the small bathroom and had virtually no counter space on which to put toiletries. Except for that I would have rated the facility as excellent.

    4
    « Welcome change to river dale scene »

    After 15 years of staying at red roof in on rt 5,faced with finding new spot due to sellout....what a relief when we checked into a renovated facility that's quieter,cleaner and better managed. Despite being directly on riverdAle and in between two no tell motels ,quiet and no disturbances. Nice gym,breakfast room and outdoor pool. Drinks and snacks for sale. Five minutes from large mall with multiple stores and restaurants...closer to downtown than the red roof and no interstate noise. Only advantage of the rr is three restaurants within walk distance. More $ but worth it.

 

Getting to the hotel ...

All directions
·From: I-91 North. Take Exit 13B and follow Route 5 South until you see McDonald's® on your right. Make a U-turn at the light. The Best Western Springfield West Inn will be on your right. ·From: I-91 South. Take Exit 13B and follow Route 5 South until you see McDonald's® on your right. Make a U-turn at the light. The Best Western Springfield West Inn will be on your right. ·From: I-90. Take Exit 4, then follow Route 5 South until you see McDonald's® on your right. Make a U-turn at the light. The Best Western Springfield West Inn will be on your right.