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Best Western Hartford Hotel & Suites, Hartford

4.0/5  - basé sur 465 notations.
185 Brainard Road, 06114-2102, Hartford, United States - See map
Best Western Hartford Hotel & Suites - Exterior The Best Western Hartford Hotel & Suites is ideally located in the center of Hartford. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

If you’re looking for hotels in Hartford, CT located just five - ten minutes from downtown the Best Western Hartford Hotel & Suites is the perfect choice. This Hartford, CT hotel is conveniently located less than three miles from the Connecticut Convention Center, CT Expo Center, XL Center, and Downtown Hartford corporate offices, Hartford Hospital, St. Francis Hospital and Aetna®. If you’re bringing the family along we've got you covered with Six Flags® New England and Goodwin Park Golf Course nearby. We also welcome all faculty, students, parents and guests attending the University of Hartford and Trinity College. Additional locations to see in this Hartford city include the Connecticut State Capitol building, Mark Twain House & Museum, Wadsworth Atheneum and XFINITY Theater. Business travelers a-like can stay connected with amenities like a 24-hour business center featuring free wireless high-speed Internet, printer fax and scanner. Looking for a place to host a presentation, seminar or a modern sized trade show then make a reservation for our meeting space. Offering more than 943 square feet of meeting and event space the Best Western Hartford Hotel & Suites is ideal. Searching for hotels in Hartford, CT with free shuttle service? Then stay at our hotel located a few miles from the most popular attractions and use our complimentary free local transportation. Take a tour through Hartford's many historic homes like the Harriet Beecher Stowe Center or spend the day outdoors at Bushnell Park. Join us each morning for a full hot breakfast buffet, enjoy a refreshing swim in our seasonal heated outdoor pool, relax in our indoor whirlpool or get an invigorating workout in our fitness center. Book your stay at the Best Western Hartford Hotel & Suites today! Hotel is 100% non-smoking. Management reserves the right to refuse to provide accommodation to persons less than 21 years of age unless accompanied by a parent. Improvements to our roof will occur during daytime hours from October 18 through November 15, 2018. We apologize for any inconvenience and offer our sincere thanks for your patience and support.

Best Western

Hartford Hotel & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 465 guest reviews
NOTE ISSUED
Excellent
204
Very Good
148
Average
58
Poor
28
Terrible
27
REFER TO NOTICE
Business Business
114
Couples Couples
104
Family Family
145
Friends getaway Friends getaway
34
Solo travel Solo travel
47
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful and surprising!"

5
12/11/2018

Returning to home in NH, from a short family visit in NY, we decided to overnight, and reduce driving stress by staying in Hartford. We found a deal in a generic travel magazine given out freely at rest stops, and found a low cash deal, with breakfast, and spent the night in Hartford, CT. Nothing could have been better... The price was so reasonable (under 80.00); the room (a lovly king sized bed and clean an wonderful accoutrements); an uncconditionally caring and competent staff; and a fantastic meal the next mornig. Wow!!! We are so grateful for the wonderful quality and ambiance, and are looking forward to our return visit! Mike and Reine, Holderness, NH.

"Very Good Service"

4
09/11/2018

We stayed at Best Western hotel, because we were meeting our son for the first time in 16 months. He was visiting Connecticut for a job work site meeting. The hotel was very receptive toour needs. Recommend this hotel for it's customer service.

"Quiet place"

4
06/11/2018

This is a nice hotel to stay for a few days or only one night. The front desk folks were friendly and accommodating. They were experiencing technical issues with their computer system when I checked in, but did not delay my check in. They were quick to find a work around and were very nice. I had to call when my GPS returned me to downtown twice, but the desk clerk got me right to the hotel after a quick call. The sea food restaurant next door is affordable and very good.

"Some small changes could make this hotel great"

3
23/10/2018

Hotel is clean and the staff is friendly. Downside was the dirty clothing the check in employees had, that made for a bad first impression. Room and beds were as they should be spacious and comfortable. The bathroom was OK with the downside that the toilet is for small and I mean small children. The breakfast is average at best, awful fried eggs, ok sausages however, there were no potatoes offered. Coffee was good.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Good afternoon, Thank you so much for taking the time to provide such detailed feedback I truly appreciate it. To put it simply we will work harder to provide the best possible experience in the future. Thank you again for choosing to stay with us and we hope n your next visit we will have made the improvements necessary to have a 5 bubble review. Thank you again. My best, Lindsey Struck

"Great Value for Business Travel"

5
18/10/2018

We stayed at this best western during a business trip and I was extremely happy. The price was very good, the rooms were clean and comfortable, and the staff was super friendly. I would absolutely stay here again.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Hello, Thank you for taking such time to review your stay with us we are delighted you enjoyed. I hope to see you again real soon. My best, Lindsey Struck

"Needs improvement"

2
12/10/2018

Staff needs training - gives out inaccurate responses or must rely on Asst. manager to micromanage. Asst. managers both blame the customer and rudeness is way beyond the limit. Nice room, good value but...

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Hello, Thank you for taking the time to review your stay with us. As we discussed in person I am truly saddened this was your experience with us and we hope hat we can make improvements to make other stays better. Thank you again for staying and have a great day. My best, Lindsey

"Over Night Stay"

4
10/10/2018

Reasonable price hotel situated right off 91N in an industrial area. Outside parking lot needs more lighting. Staff was friendly and helpful. We only stayed overnight but the amenities for the price you can't beat. Indoor swimming pool, hot tub and exercise room.!

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Hi Sharon, Thank you again for staying with us and for such a nice review. Next time we will aim to make it a 5. Thank you again for all your thoughts. Lindsey Struck General Manager

"Surprise package"

4
02/10/2018

We stopped here for one night last month as part of a 10-day Greyhound Bus tour of the NE states. Initially we were disappointed at the Hotel's location, being a taxi ride from the Bus Station and too far to practically walk when you're tired and lumbered with bags. It's also on a pretty plain and in parts rundown industrial estate. But, that's the only bad aspect. From checking in speedily thanks to the very pleasant Reception staff, through to entering our larger than expected room, then I'd have to say we were pleased that we'd booked here. Our room was very well appointed with all mod cons, and although the advertised (and eagerly awaited) swimming pool was closed "for the season", we nonetheless had a comfortable stay. There was an internal hot tub which cured our Greyhound numb bum syndrome, and, on the recommendation of the Reception lady, we dined just across the car park at the excellent Rib and Seafood diner, which was lucky because that's just about your only dining option in the evening. For anyone wishing to venture into the town then a taxi would get you there in 5 minutes or so, but we were just resting up and so didn't go far. Breakfast was fine, you just get used to the US trend of having plates, cups, cutlery and anything else you need, as throwaway plastic. Seems that they didn't watch Blue Planet in these parts! That said, the food was fine. All things considered, in a country where (to us, at least) hotel standards seemed rather behind European standards, and light years behind Asian standards, but the cost of a comfortable hotel room now far outstrips an average UK purse, then this was a pleasant find and well done to the friendly staff.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Wow! Thank you so much for such an amazingly descriptive review. I truly appreciate all the time you took to write this. I hope that someday we will see you again and allow you an even better experience. My very best, Lindsey Struck

"Great Stay at Best Western"

5
24/09/2018

I actually was a little surprised as to how comfortable our stay was at the BW in Hartford. It was very clean, with a friendly & helpful staff and a fine room. I wanted a room that was quiet and they accommodated that.

"Very Nice Hotel Conveniently Located, Clean"

4
18/09/2018

We enjoyed our stay at this hotel. The breakfast was a typical continental fare with some hot items. It was very clean and conveniently located, less than 30 minutes from BDL with HWY entrance close by and about 20 minutes to West Hartford, which were we had to attend to some business.

"convenient and clean in Hartford"

4
09/09/2018

Good reasonable hotel. The check in staff were friendly and efficient. The room was clean and the beds were comfortable. The breakfast was nice but nothing to write home about. The breakfast staff were nice. There is an excellent seafood restaurant that was recommend by the front desk,The Chowder Pot. It's right next door

"Broke down stay"

5
03/09/2018

Truck broke down selected this hotel since near the shop.. extremely impressed with stay.. business computers need updating overall was a good stay friendly attentive staff if problem arises they get right on it to fix ...

"Beware of false fees!"

1
31/08/2018

My children and I stayed at this location and were accused/charged for three pillows that they claim we took and did not. I contacted the manager when I saw the $200 fee on my credit card - I was shocked! I have never had this happen - wondering if this hotel makes these false claims to increase their revenue.

"Not our best stay"

2
29/08/2018

We were disappointed at how we were treated at this hotel. Although the bed was very comfortable the room had a lingering odour, the bathroom and fittings were very tired and in need of refurbishment. On checkout staff insinuated we had been smoking in the room (2 of us, non-smokers!) and that would be cause for loss of the cash hold ($200) we had to pay on top of the room fee already paid at check in. This was ultimately put right by the hotel manager and we left nearly an hour late for our onward journey. Not the way to treat overseas visitors who had not had any previous problems in 21 weeks of travel in the USA/Canada.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Good morning, I cannot begin to apologize enough for the issues you experienced here at the hotel. I am in the process of investigating how t could have possibly happened that we thought you were smoking and of course we believe you were not. I would love the opportunity to hear more about what happened and how I can make it right. I hope you will give me an opportunity to make it better. With that said thank you so much for giving us this feedback as it allows me the opportunity to re-train the team on certain procedures in order to give each guest a perfect stay. I can be reached at [email protected] if you are willing to speak more about this and how I can make it right. Until then thank you for choosing to stay with us in Hartford and I hope you have a fantastic day. Lindsey Struck General Manager

"Hockey Grandmom"

4
28/08/2018

Hotel was clean and rooms were roomy. Staff was friendly. Breakfast was average. Was here for hockey showcase. One complaint was the washer and dryer, there was only one set and several times the wait was very long. Hotel was sometmes far for other resturants. Area was more commercial.

"Smh"

3
23/08/2018

Nice staff. But don't ever pay cash with a hold on your card. They'll charge you twice. Breakfast wasn't the greatest either. Not really any options. Also if you're a smoker there are no options for you. Not even outside by the pool.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Hello, As I mentioned in my last email to you I am terribly sorry you did not enjoy your stay with us. We have not charged you twice and I am happy to discuss with you if you would like to contact me. We are continuing to improve upon our services and being a non smoking property we provide receptacles on each corner of the property. I certainly understand your frustration here as it is not ideal and for that I do apologize. I thank you so much for taking the time to provide us feedback on your stay and we will continue to strive for perfection. Thank you again for staying with us. My very best, Lindsey Struck General Manager

"perfect for what we wanted"

4
15/08/2018

Very happy we picked thius BW. Easy to get to efficient front desk staff, nice, clean, fairlylarge room. Love that breakfast was included. great showerhead. Nice seafood restaurant almost next door where we could walk to for dinner after arriving at dinnertime at hotel. we definitely staythere again. very good value.

"Best western is awesome"

5
11/08/2018

I always stay at best western people are always friendly and helpful. Rooms are clean and they always got coffee,pools and breakfast. I wouldn't stay anywhere else. I been to several best westerns in different states always treated good

"close to airport made it the first choice to"

5
11/08/2018

we had a very early flight out Hartford so we stayed here because of that glad we did. Nice Hotel and very nice staff once again these are the reasons I stay at Best Western. No problems no issues nice room we had a early flight so we missed breakfast

"Large room but dirty"

1
29/07/2018

Executive suite large but no privacy. Glass partition separated living and bed rooms. There were brackets for curtains but none up. We booked this suite for the privacy. We had a 13 yo grandson with us. Glass dirty, carpets dirty and footrest dirty. Not staying here again

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Good afternoon, I am truly so sorry that your stay with us was not up to your expectations. It is truly my goal to make each stay a memorable experience. Clearly in this case we failed and I wanted to just take a moment and say thank you for providing me feedback I can utilize to continue training our team here. Our Executive Suite is just one large room. There is no divider and has never been since we converted to Best Western. I took a look online where you booked to confirm the description is correct it appears to be correct but I can completely understand wanting to have privacy and I am so sorry our rooms do not provide that. We will simply try to do better and appreciate you taking the time out of your busy day to give me the feedback. Thank you so much for staying with us and I hope you have a great day. My best, Lindsey Struck General Manager

"Maintenance Required"

3
25/07/2018

Nice pool - pool towels thin and poor quality.l Toilet in room clogged easily. Had to have it fixed when we were there. Bathroom floor dirty. Manager annoyed when I called her about the toilet. Would love to have hot oatmeal at breakfast. 2/4 staff were super friendly and helpful. The other 2 were ill-trained and defensive (manager).

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Hello again, Once again as I stated in response to you survey yesterday I am truly saddened that this is how you feel. I clearly cannot change how your experience went or how you felt while here but I will continue to work hard with my team here to provide superior experiences to all those who visit in future. I am saddened still that you still feel slighted by me as I truly was just trying to help you get what you needed timely. I am truly very sorry if this came across as anything different to you. Thank you again for you feedback without it we cannot improve. Have a great day. My best, Lindsey Struck

"For You"

5
18/07/2018

This trip happens every year. It's location is quiet and the staff are very friendly and most important they are always helpful. The rate is reasonable and it is barely a 5 minute drive to the event we attend. The facility is very clean.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Hello, Thank you so much for takign time out to write about your stay with us. I am so happy you enjoyed your stay and look forward to seeing you again very soon. My very best, Lindsey Struck General Manager

"Good location and good breakfast"

3
06/07/2018

The hotel is located near the interstate and there are some restaurants close by. The Chowder Pot IV is just across the street and there is a McDonald's just down the street. The staff was very friendly, although I couldn't get a quieter room than I desired since we checked in late and the hotel was full. They had a very big selection of food for the complimentary breakfast.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Hello Margaret, Thank you for choosing to stay with us as we know how many options you truly have. I appreciate you taking the time to give us feedback and more so happy you enjoyed your stay. We have been experimenting in adding some new items on out Breakfast thank you for noticing and enjoying. We hope to see you again on your next trip through Hartford. Have a wonderful day. My best, Lindsey Struck General Manager

"Nice hotel - east of central Hartford"

5
01/06/2018

Nice Best Western hotel on the east side of Hartford ....quick access to interstates and easy to travel in any direction and be there quickly...hotel was very well maintained and pleasant....one elevator having maintenance was only thing not working...Opened pool early to help please guests on a hot day - just before Memorial Day...breakfast was nice and internet worked well....did not have time to really use business center or fitness area (open 24 hrs) ...Very pleasant stay - in safer area....also adjacent to the smaller airport in town.

"Excellent location, expectations fully met!"

5
31/05/2018

For this level of lodging (2 1/2 star), all my expections were fully met. Nice clean room, friendly staff, high quality breakfast, convenient access to Hartford, great casual restaurant (U.S.S. Chowder Pot IV) just a few steps away.

"Skip this hotel"

1
20/04/2018

Exterior, lobby, and breakfast were fine. Perhaps it was just our room that had a problem, but this room had cleanliness issues. The bathroom had a persistent overpowering smell of urine, perhaps from the dirty floor and grout. The sink stopper didn't work. Towel service was an issue.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Hi Linda, I am so sorry that your stay was not up to your expectations. We appreciate you taking the time to review us and hope that you will reconsider and give us another try. I do appreciate you taking time out of your busy day to review us and wish you a great day. My best, Lindsey

"About Average"

3
14/04/2018

I like the title of another review that called this the "Just OK Western" instead of the Best Western. That's exactly how I felt. The "meh" feeling started at check-in as we had to wait at the desk while the only employee finished a phone call without so much as a nod, or a hello or a whispered "I'll be right with you." The room was fine but mattresses and pillows were both too soft - as was the water pressure in the shower. We'll likely try something else on our next trip in this direction.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Hello, Thank you so much for taking the time to review you stay. I am saddened to hear this was your experience. I sincerely assure you better in the future and hope you will give us another try if you are in the area again. My very best, Lindsey Struck General Manager

"The just 'OK' Western...."

2
08/04/2018

Just spent a night in a Junior Suite on a road trip down south. I was expecting quite a bit more from this hotel to be honest. Yes, the staff were lovely and the bed comfy, and the room was clean enough. However, leaky taps and poor ventilation created a very wet bathroom. The advertised guest laundry was out of order. Hotel was full, and there was quite a lot of noise from the halls. Breakfast was just adequate, not what I have experienced with similar hotels. Tonight we are in a Holiday Inn Express. Much better in every way, and less expensive to boot. No more Best Westerns for these travellers.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Good day, I am saddened to hear that your experience was not all you had hoped it would be. We will simply work harder to provide better services and stays for all our guests 100% of the time. Thank you for taking the time to write about your stay and know your concerns have been heard. I hope you will consider stopping by again in the future. My very best, Lindsey Struck General Manager

"Over billed!"

1
11/02/2018

I was over billed. The staff was helpful and identified an inaccurate charge on an old card. The desk person tried to correct it and gave me a receipt to prove it. However the charge to my card Was over by $220. Now I'm left to resolve that. I looked at previous reviews and saw one where they were double charged. I assumed it was a fluke. I was wrong! I'm not sure if the is anything fraudulent occurring but unless you want to untangle the charges, find a different place to stay!

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Good day, I wanted to just take a moment and apologize for the billing issues you experienced here. It is not ever our intention to mis-appropriately bill and over charge credit cards. It is something we need to focus harder on and I thank you for alerting me to this. With some new team members I do understand this happened and it simply should not have, I assure you better in the future. If I may be of any assistance to you in getting these funds released from your card sooner please do not hesitate to contact me directly. I again do apologize and do hope you will decide to visit us again. My very best, Lindsey Struck General Manager 860-525-1000

"One of the best."

5
01/02/2018

Highly recommended, great property well kept. Good attention to detail. Shower head in the junior suite is amazing. Pillows can be better, but I say this about every hotel, memory foam pillows. Staff is very knowledgeable.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Wow thank you so much for taking the time to review your stay with us. I apologize for my delay in getting back to you. We cannot wait to host you again soon. My best, Lindsey Struck General Manager

"Lots of information here to read"

4
22/01/2018

Customer service was Great!! Check in lady was Outstanding!! The beds were very clean & soooo comfortable, & this comes from a person who is use to sleeping on a very expensive sleep number bed!! The bathroom looked very nice & the curved curtain rod, in the shower, definately makes the shower comfortable!! Tv was Great & very large. Room was very clean & appealing. Parking was very easy & Free!! Free breakfast consisted of sausage, egg, juice, all bread products including peanut butter, jams, cream cheese, yogurt, fruit cup, cereals, & pancakes with all the fixings. Price for the hotels was very reasonable!! .....So why didn't I give it 5 stars? The shade on the window had a lot of foreign objects on it that really needs attention, no safe in the room closet & although the water pressure was very high ( & normally I love that) but, taking a shower was Horrible!!!! The water would be how I set it, then it would turn Freezing Cold then Extremely Boiling Hot!!! This would repeat every 15 seconds so getting in & out of the shower was required frequently!! This also happened the night before, when my husband took a shower, but I just thought that it must be a fluke!! I didn't report the issue to the hotel, due to having to hurry when leaving (because my shower took sooo long, I was running late), but I will be emailing them of that problem. Because of these two fixable things, I rate this hotel a 4 out of 5 stars!!

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you so much for taking the time to writing this review. I am happy to hear all the great comments about my staff, breakfast, and your room accommodations. I will definitely share this review with our team here. I also appreciate the communication on the minor issues you encountered during your stay here at Best Western. This will allow us to to address these issues to help improve your future stays with us along with future guests.

"You really don't want to spend the night."

2
04/01/2018

Inefficiency, multiple problems, staff not responsive, and staff not always truthful when attempts to rectify problems are made, are all features of this facility. Breakfast area was unsatisfactory with staff clogging the area socially and some of the equipment being non-functional as well as cleaning supplies left in the area of the breakfast food.

Hartfordgm, Manager at Best Western Hartford Hotel & Suites, responded to this review
On behalf of our team here, I sincerely apologize for your experience. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I would love to personally apologize, so please reach out to the management team here at our location.

"Special Birthday Celebration"

5
18/12/2017

Booked a one night stay for this hotel. Front staff were very friendly and check in was quick. Lobby was nicely decorated for the holidays and there is comfortable seating in front of the fireplace with a big TV. There is coffee, hot water and hot cocoa available at all times in the lobby. The room was nicely decorated. Bed was very comfortable. The room and bathroom were clean. Breakfast was okay, the usual bagels, different kinds of bread for toasting, assorted cereals, muffins, fruit, yogurt, make your own pancakes, fried eggs (which were like little round coasters) and breakfast sausage. Coffee was very good, also had juices available. The hotel is a little off the well traveled path but close enough to drive to other shops and town. We went for the Holiday Light show at Goodwin Park Golf Course which was a short few minutes drive. I don;t know what else was really close by since we only stayed 1 night. There is a terrific seafood restaurant across the hotel parking lot called the Chowder Pot, excellent food. I would recommend this hotel and would stay again.

Hartfordgm, Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for review. We are so happy to hear you enjoyed your stay with us. I will share this review with my staff. They love to hear the acknowledgment. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 1-860-525-1000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jose Gonzalez Front Office Manager Best Western Hartford Hotel & Suites

"check out"

5
18/12/2017

We had a 50th wedding family ann and it was nice that all the family stayed there because the price was good One of the best things was check out at 11. free wifi and the breakfast was hot. The bed was nice and comfy and lots of space. didn't feel confined.

Hartfordgm, Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your review regarding your recent stay at our property. We are glad you enjoyed your stay with us. We love to accommodate family gatherings. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 1-860-525-1000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Jose Gonzalez Front Office Manager Best Western Hartford Hotel & Suites

"Good"

4
07/12/2017

The hotel was nice and clean. The parking was good. Close by the clubs and a gas station. The breakfast was good and hot. The only thing was there was no ice machine on the third floor. Had to go down to the second.

"Great Hotel & Staff"

5
24/11/2017

The staff was great ! Great conversations on things to do and always a follow up on our day trip .... it was like family! Breakfast was hot and provided many options. We used their shuttle service almost daily to go downtown. Great restaurant next door - USS Clampot

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your review. We are very pleased to hear that we exceeded your expectations during your stay and look forward to the next visit. Sincerely, General Manager

"Exceptional service"

4
18/11/2017

Clean comfortable rooms, hot breakfast with eggs, sausage, bacon, pancakes, etc.... Great customer service! Outdoor pool and indoor whirlpool, we didn't use but nice for summertime.... Will stay again

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your review. We are very pleased to hear that we exceeded your expectations during your stay and look forward to the next visit. Sincerely, General Manager

"Great Value"

5
17/11/2017

A little off the beaten path, and not exactly luxe, but a great little business hotel with a nice hot breakfast included. Good spacious rooms, clean, good beds and linens, and very accommodating and friendly staff. Really, what more can one ask for business travel?

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
We appreciate the feedback on your recent stay with us. Please come visit again real soon.

"Easy in and easy out"

5
10/11/2017

The site is close to downtown and there's a freeway entrance close by, so it's very convenient. The room was comfortable and the Wi-Fi decent, and they have a connection for cable internet if you prefer to use that. Worth the money when in Hartford.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your sharing your review. We are happy to hear that you have enjoyed your stay with us and look forward to your future stay with us when being in Hartford, Connecticut. Sincerely - General Manager

"Best Rooms for the Price"

5
09/11/2017

The bill was low, and the room was clean, quiet and comfortable. The restaurant next door is amazing and the interstate is easily accessible. The Best Western in Hartford had everything I could ask for while traveling for business. I would stay here again in a heartbeat.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your review. We are very pleased to hear that we exceeded your expectations during your stay and look forward to the next visit. Sincerely, General Manager

"Poor or Average...not sure."

3
01/11/2017

Though the room was adequate and the bed was comfortable, the room had an odor and there was so much noise from adult kids running up and down the halls late at night, that I am not sure average is an accurate rating. The noise going on in the hall was very concerning (third floor). Not only did it keep my daughter awake, we were concerned about our car and what kind of neighborhood we were booked into. Someone had even left their suitcase out in the hall which is a big security concern. The breakfast was okay, not great. Aside from this, I had issues with my bill and called the hotel after returning home only to be rudely spoken to by the person (female) at the front desk. She spoke too fast, too quietly and mumbled. When I asked her to slow down and speak up, she ran through the dialog again in the exactly the same manner. I have stayed in many hotels in the past 3 mos. Several were Best Western and I have never had so many problems. It was very disappointing.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your detailed review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.

"Reservation problems"

2
26/10/2017

Told we had reserved last two available rooms - one with a king bed and one with with 2 queen beds. We told reservations we would arrive after 8pm and were told we had guaranteed reservations. However when we arrived we were told said rooms were not available and we were, instead, upgraded to two junior suites with a single queen in one and a single king in the other. Each had a pull out bed also. Both were unsatisfactory solutions but at that time of night it was too late to seek other arrangements. We felt sorry for the young lady left at the desk to deal with this problem and pass on what she had been instructed to do. Even more interesting was the fact that others who had checked in at the same time also came back to the desk to find out why they had not received their requested reserved rooms. Being “upgraded” or given a small discount does not always make a satisfied customer.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for taking the time to share your feedback in regards to your recent stay at Best Western Hartford Hotel & Suites. We sincerely appreciate you choosing to stay with us, but are disappointed to notice your experience was definitely not up to par. Please accept our sincere apology for the issues you encountered during your stay. We are deeply sorry for the frustrations and inconveniences this caused you, as this is certainly not standard. At Best Western Hartford Hotel & Suites, we strive to ensure each guest has a flawless experience with our service and we are truly sorry this was not provided for you. Please be assured, we have shared your feedback with the appropriate hotel teams to ensure that your concerns are addressed and are corrected moving forward; for it is valued feedback such as yours which allows us to continually improve.

"Can't beat this!"

5
25/10/2017

Hotel is outside the city, rural and quiet,...bonus next door is a very good steak seafood rest. the small airport is not commerccial, has a little restaurant and does not create noise or fumes, there is also convenient gas and macdonalds with easy access to I-84/ 91/95

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your review. We are very pleased to hear that we exceeded your expectations during your stay and look forward to the next visit. Sincerely, General Manager

"Accomidating"

5
17/10/2017

My mother and I were staying in the area because my father was in the hospital. We stayed one night thinking that he would be coming home, but did not. The hotel staff was vey accomidating in gettingus into another room right away sence we had already checked out that morning. They immediately offered us a special rate due to having a family member in the hospital. We chose this hotel because of TripAdvisor!! Much Thanks!!!

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your review. We are very pleased to hear that we exceeded your expectations during your stay and look forward to the next visit. Sincerely, Eddie

"Great staff, comfortable room, good breakfast"

4
14/10/2017

I ran a class at this facility all day and then stayed over to attend a meeting elsewhere the next day. The room for the class was set up exactly as I requested. The price for my night stay was excellent. The staff were eager to help and do whatever they could to make me more comfortable, as quickly as possible.The bed was very comfortable and breakfast and wifi were included in the cost of the room. This is not a high end hotel but is a very good value and is comfortable and clean.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your review. We are very pleased to hear that you enjoyed your stay with us and look forward to the next visit.

"good stay at Best Western Hartford airport"

4
08/10/2017

I was booked here on business. Close and convenient to airport, and also to other conveniences such as places to eat, and gas stations. My room was clean and comfortable. The only reason I didn't 5 star the place was because they have Direct TV, and the reception kept going in and out, and some programs/stations just were not coming in at all. I didn't ask for a new room to see if it was just my TV or the entire hotel. Other than that, all was fine, and really convenient for me to get to and fro the airport.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your review. I am pleased to know that you enjoyed your stay with us and we certainly appreciate your feedback.. I hope that you visit us again soon. General Manager

"Excellent highway stopover"

5
02/10/2017

This is not a "destination hotel" but for a highway stop, it offers everything you could ask for: clean, comfortable rooms, high speed internet, and a great seafood restaurant right next door. The breakfast was excellent with good variety and the staff most helpful. I did not use the gym but it looked good. I would recommend this hotel and will definitely be making it a regular stop over when passing through Connecticut.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your sharing your review. We are happy to hear that you have enjoyed your stay with us and look forward to your future stay with us when passing through Connecticut. Sincerely - General Manager

"Pretty nice hotel to stat in"

5
30/09/2017

loved the staff, very helpful. great breakfest, desent beds, pool and hottub was devine this time of year, housekeeping were on point with yhere service, would stay here again and again, Jenny, Sammy, Kelly, Alex

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your review. We are very pleased to hear that you enjoyed your stay with us and look forward to the next visit.

"Loved the hotel"

5
28/09/2017

Very friendly staff! Loved the breakfast and variety of hot and cold food. Room was clean and all the appliances worked perfectly. We choose this place since it was easy access to the highway and had the appliances in the room. Would highly recommend and return again

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your sharing your review. We are happy to hear that you have enjoyed your stay with us and look forward to your future stay with us. Sincerely - General Manager

"Horrible stay at Best Western Hartford"

1
25/09/2017

I will never stay at this hotel again. If BW cared as much about taking care of customers as it did presenting long surveys to assess customer satisfaction, my experience may've been better. Had problems with almost everything during my stay from internet, to toilet, to shower cleanliness, poor maid service, dirty sheets that were not replaced, nor was bed made, taxi reservations promised but not made, etc.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for taking the time to share your feedback in regards to your recent stay at Best Western Hartford Hotel & Suites. We sincerely appreciate you choosing to stay with us, but are disappointed to notice your experience was definitely not up to par. Please accept our sincere apology for the issues you encountered during your stay. We are deeply sorry for the frustrations and inconveniences this caused you, as this is certainly not standard. At Best Western Hartford Hotel & Suites, we strive to ensure each guest has a flawless experience with our service and we are truly sorry this was not provided for you. Please be assured, we have shared your feedback with the appropriate hotel teams to ensure that your concerns are addressed and are corrected moving forward; for it is valued feedback such as yours which allows us to continually improve.

"Clean room, decent and comfortable. Not as quiet as I like"

3
19/09/2017

The hotel and room were clean. The breakfast was good, good selection. The reason for a 3 star review is because some of the staff were not as friendly and accommodating as I would expect. I had quite a few problems with my key card working which was really frustrating, after 6 trips to front desk and back upstairs trying to get it resolved I was very annoyed that they didn't have a maintenance person who could fix the issue. However, Kevin the day manager was really great. The night employees were not as attentive and caring. Check out took 10 minutes because no one was at the desk and we needed to leave to catch a flight. If the customer service was better I would give the hotel a 4 star.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Heather, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.

"Nice hotel"

4
13/09/2017

The room was good. The pool and hot tub were nice. The breakfast was as good as you would expect. Used the business area and it was fine. I am going to have to type a bit here as I don't really have much more to say.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
We appreciate the feedback on your recent stay with us. Please come visit again real soon.

"Overall a nice place"

4
11/09/2017

The overall atmosphere was nice. The bed was comfortable and the room and bathroom were clean. Other than the pancakes, breakfast was typical eggs, sausage, cereal, breads, and pastries. The pancakes were in a make-your-own machine. Ours turned out not totally brown, but we noticed others that looked more typical. We think that the machine needed to be warmed up. Other than that, the stay was uneventful.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your review. I am pleased to know that you enjoyed your stay with us. I hope that you visit us again soon. General Manager

"Hartford Stay"

4
04/09/2017

Overall enjoyed my stay. It was above average. Room was neat and hotel was quiet and convient to everything. Accommodated my family pretty well. it had a modern appearance. I would stay hear again. Breakfast was decent.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your review. We are very pleased to hear that you enjoyed your stay with us and look forward to the next visit.

"Don't understand the question???"

5
03/09/2017

Very nice people and very clean hotel. Close to the ice rinks and that is what we were there for. Hockey. The employees were very very helpful and gave us recommendations of things to do and nice restaurants. Great restaurant right next door. Great Prime rib dinner and great fish selections. I would go there again next time we have a hockey tournament .

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your sharing your review. We are happy to hear that you have enjoyed your stay with us and look forward to your future stay with us. Sincerely - General Manager

"Gloomy as a rainy day"

2
03/09/2017

Rooms separated by internal door which has poor noise insulation. Air conditioner set up that it blows air in the face when you on the bed. You hear people check in and out if your room next to reception area. Also you hear people walking in the hall way. The location is - industrial area - not my favorite for leisure staying.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.

"Almost an Excellent, just a few simple things could do it!"

4
31/08/2017

I stayed for one night at the Best Western, Hartford near I-91 and Brainard airport. The room was fine, beds very comfy and the staff very nice. Adequate breakfast with plenty of options. No complaints there! WiFi also adequate and no issues connecting. How to make it an Excellent? Here are suggestions: Put USB charging options in the rooms. Most updated hotels have the usb ports in the lamp consoles. Double check the rooms after cleaning - I found a spoon right next to the bed on the floor. Offer a microwave in the breakfast room. Oatmeal packets are provided, but no way to warm them up other than using hot water. The apples in the lobby are a nice idea, but they were pitted and looked old. Maybe cookies instead? That's it... a good place to stay, so don't hesitate.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your candid and detailed review on TripAdvisor. We will be using your feedback to better serve our guests. Sincerely - General Manager

"Cigarette Smoke and Filth in Room"

1
28/08/2017

We could not have been more disappointed. We didn't expect much because of the price point, but we expected the rooms to be clean, and they were not. One of the two rooms had an overwhelming cigarette odor -- and while that was the fault of inconsiderate prior guests, clearly the hotel had done nothing to try to clean it up prior to our arrival. When we complained, we were offered $10 off the room rate on that room, which was basically an insult.

"Unpleasant stay"

1
27/08/2017

Our room was not ready at check in time. It was probably because the room smelt like smoke. When we were able to go to our room I immediately spoke to the front desk and they said they would refresh it for us which meant spraying air freshener. I was told there were no other rooms available.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your detailed review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.

"Loved this place"

5
27/08/2017

Anyone who reads my reviews know I NEVER give an excellent rating, but this one qualifies. Great room, wonderful staff, surprisingly quiet considering it is across from the airport and backs up to the interstate. Would have liked a little bigger bathroom (I know this is one of my standard gripes), but nothing actually wrong with it.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your review. We are very pleased to hear that our team exceeded your expectation. We are very pleased to be of service and look forward to the next visit.

"Excellent location; great service."

5
26/08/2017

The front desk service was excellent, very attentive/ The room was clean and in great conditions. Next to groceries stores and near the Uconn Storrs campus; as a student is a plce very convenient to stay.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation. We are very pleased to be of service. We are looking forward to the next visit.

"People smoking marijuana in the pool area and drinking alcohol and talking nasty around my kids and everyone sneaking"

1
24/08/2017

People smoking marijuana in the pool area and drinking alcohol and I reported and the lady was too scare to say anything and no towel around and children playing in the hot tub without supervision it suck and everyone can sneak in the pool

"Dissapointed; expected more from reviews. "

2
21/08/2017

This is a busy airport hotel, so I understand things might not be perfect late at night with short staffing---Monday night stay. We were on a combo business/family trip. We checked in around midnight and the front desk was busy and many guests were checking in and others were going in and out of the front door to smoke. So, after wading in through a cloud of smoke with our half awake children, we reached our floor and hallway, which also had a definate air of being recently smoked in --- to open our door to experience the musty, warm environment of our room. The air conditioning was off, and after turning it on and waiting for 20 minutes, it was apparent that it wasn't going to cool the room matter how low the temperature was set. But it was loud, so we know it was running; "auto" being the only air conditioning setting allowed that cooled, kicked on with a gurgle for each 15 minute cooling cycle. Next we attempted to set up the pull out sofa and found one wrinkled sheet and a blanket with cigarette burns in the closet. There were no pilllows for the pull out either. We called the front desk and they said that they would try to send linens up but they doubted they had anything. They did manage to find pillows and a sheet but, we had to go back down to pick it up after the front desk called to say they were unable to leave the desk to deliver them. Yeah. Glad they found some. The king size bed was comfortable but I was short of "icked" out when I realized the only a single see through sheet was between me and the matress. No pad or double sheets on the bottom of the bed. Since it was late I felt myself stuck. Of course I forgot to pack my hotel sleep sack and so had to hope I was exhausted enough just roll with it. Although the bathroom needs a little bit of touch up maintenance, I can tell it was clean because I could smell the bleach used to clean the room. I was just relieved to find it clean and fully stocked with towels and blankets. Overall, I felt that the room had been cleaned and deodorized to remove some previous problem and was glad I couldn't be more specific; except the overpowering smell of chemical cleaners in certain parts of the room and the windows which had been left open upon our arrival, as clues. At night the neighborhood seems a bit dicey, and I would not feel comfortable staying at this hotel with the clientele I passed in the hallways alone. Who hangs around in a corner of a hotel hallway? Overall, I was left feeling uncomfortable and and inconvenienced, wishing I had just decided to stay downtown rather than thinking the airport location would be more convenient. Perhaps because we arrived so late our experience was not as pleasant but we will be changing hotels tommorrow night and will pass on this later on the week when we finish our business trip and in the future.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.

"Great hotel awesome breakfast friendly staff"

4
21/08/2017

This is such a nice hotel to spend a overnight stop. It has plenty of parking. The rooms are spacious and comfortable. There are multiple tv channels to watch. The bathroom is well equipped. The breakfast is hot and tasty sausages eggs juice pancakes yogurt and fruit. The staff is very friendly and helpful.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our you have enjoyed your stay with us and we look forward to the next visit.

"Overnight stay in Hartford, CT"

5
15/08/2017

We stayed in this Best Western for one night when visiting friends in CT and are glad we selected this hotel. The staff at check-in and check-out were polite and friendly. The room was comfortable and clean. There is an excellent seafood restaurant right next door.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation. We are very pleased to be of service. We are looking forward to the next visit.

"Good value poor service."

3
14/08/2017

Nice hotel, good beds average breakfast. Front desk careless. After an 8 hour trip the last thing you want to deal with is unactivated room keys after you go to a third floor. Check out not even a Thank you for your stay and a How was your stay? I used to run a Best Western Plus and this attitude is not customary of the Brand.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your staying with us our Best Western Hartford Hotel & Suites we are glad that you have enjoyed your stay with us. Sincerely - General Manager

"Very good experience at BW"

4
13/08/2017

The hotel was very clean. The room was very comfortable. Service was very good and staff were very cooperative and helpful. I recommend this hotel for its location and price also. We feel very comfortable during our stay as we found every thing we need.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Mohamad, Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation. We are very pleased to be of service. We are looking forward to the next visit.

"Very nice"

5
12/08/2017

Easy access to the hotel and quick ride to/from the airport. Very clean, modern decor and appearance for a last minute stay hotel. Located near malls, stores and restaurants. The room was very clean even the carpet. Normally, the carpets look weathered and dirty. Bed sheets were crisp and clean as I am a fanatic with cleanliness since I had a bad experience with bed bugs upon my travels at another 4 start hotel. So, really depends on care of hotel.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your review. I am very pleased to know that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - Thank you. General Manager

"Great hotel"

5
09/08/2017

Hotel was very nice, but the staff is exceptional. Went out of their way to make sure my stay was enjoyable. Highly recommend staying there. Plan to stay there th next tim business brings me to he area.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Christopher, Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our you have enjoyed your stay with us and we look forward to the next visit.

"Best Nt sleep!"

5
09/08/2017

This place has the most comfortable beds ever ! Their breakfast was incredible and even had vegan items and soy milk for me :) Thank you so much for going out of your way for your customers ! You rock ! We will be back!

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation. We are very pleased to be of service. We are looking forward to the next visit.

"Staff Tries Hard"

3
08/08/2017

This is the second time I have stayed at this Best Western. Each time I find the staff tries hard to accomodate their guests. This last time their was an issue with the plumbing and they had to shut off the hot water. While I found the situation upsetting,(after all no one likes a cold shower), the staff remained calm and pleasant. This certainly help diffuse a difficult situation. Food is similar to most chain hotels. The one extremely helpful service is they will drive you into downtown Hartford and pick you up again - for free. This is service is one if The main reasons I chose to stay there, as opposed to staying at a much more expensive hotel in the downtown area.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Judd, Thank you for your staying with us our Best Western Hartford Hotel & Suites we are glad that you have enjoyed your stay with us. Sincerely - General Manager

"Very pleased"

5
07/08/2017

Front desk very courteous and attentive as customers arrived to check in....Room was spacious, comfortable and clean. Breakfast was a nice touch to the stay the servings never ran out servers at the hotel made sure of that.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Hector, Thank you for your review. I am very pleased to know that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - Thank you. General Manager

"No complaints great for the price. Big rooms"

5
06/08/2017

Great hotel for the stay. Rooms are clean, big, and organized. Enjoyed the pool and Jacuzzi nice and relaxing. Staff where very nice. Breakfast was good nice options for the price you are getting the bang for your buck.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - Thank you.

"Great People Working Here!"

5
29/07/2017

Our car broke down a couple of miles from this hotel around 11pm at night. I called to see if they had rooms and if they could send a shuttle to pick up me and my two small children. Within minutes, Shinequa (sorry if I misspelled her name) picked us up in the Best Western shuttle. And very soon my kids and I were snuggled up in comfortable, clean beds. And in the morning it was so great to walk out to the lobby and find a bountiful, well-maintained breakfast buffet. My kids loved the pancake machine! I could not have imagined a better place to have my car break down!

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Christina, Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation. We are very pleased to be of service. We are looking forward to the next visit.

"Enjoyable Stay for Business"

4
29/07/2017

Location is really excellent with respect to downtown. The room was clean, breakfast was good, had no problems sleeping in the bed, which felt comfortable. The area surrounding the hotel is fine, and there are several gas stations and convenience stores up the street.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation. We are very pleased to be of service. We are looking forward to the next visit.

"Very Nice Place"

5
28/07/2017

Room was clean, spacious and comfortable. The hotel is in a good location. The front desk was friendly, quick and helpful. The beds were comfortable. There was free parking. Hotel price includes a full free breakfast..what's not to like?

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your staying with us our Best Western Hartford Hotel & Suites we are glad that you have enjoyed your stay with us. Sincerely - General Manager

"Filthy"

2
27/07/2017

Given the competition from Hilton Gardens and Embassy Suites, you'd think Best Western would up its game slightly. This Hartford Best Western is near I-91 and well located but is so filthy, it seems as if it's NEVER been cleaned. The floor of the elevator had so much grime on it, you felt dirty standing on it in your shoes. In the grooves of the door jam was caked in dried food and gunk. The rooms not much better. Carpets so dirty you don't feel comfortable walking around barefooted.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your feedback and candid review. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies. Sincerely - General Manager

"A local gem"

5
24/07/2017

An unassuming hotel right across the road from an equally unassuming little general aviation airport, right off I-91 - who would think it would be as nice as it is. Terrific staff, good pre-made hot breakfast items, even a decent pancake dispenser! Clean, very comfortable, quiet and in every way a good choice. I'll stay again.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - Thank you. Sincerely - General Manager

"Erin is amazing!"

4
16/07/2017

I stayed here unexpectedly for a few times. Every time the staff remembered me and were professional and friendly. I was fortunate enough to be helped by Erin numerous times. She is such a great asset to the team!

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for your staying with us at our Best Western Hartford Hotel & Suites.We are glad that you have enjoyed your stay with us and will share your compliments with Erin and the rest of our staff. Sincerely - General Manager

"Terrible"

1
15/07/2017

Aqused of smoking in room By rude staff then worked it out with staff and still charged $250 Tried calling every day for a week and no reply from manager Non hotel folks with many kids at the pool and spa was dirty water

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies. Sincerely - General Manager

"Okay stay"

3
12/07/2017

I paid for a king room and ended up with a queen size bed. towels were not changed when I called and the wifi there was not good. However, it was a few nights and i had service in the area. I would personally not go back to that particular best western but others have been okay. breakfast was also pretty good while i was there.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your review on TripAdvisor. This feedback does help us to refocus and improve our service levels and attention to detail. Sincerely - General Manager

"Okay, Not Great."

3
12/07/2017

This hotel is in a sort of industrial area, convenient to town and the highway or airport, but not exactly pleasant. Our room was large and modern, might have been handicap accessible. Even the bathroom was large. Not luxurious, but roomy. How do they not have exhaust fans in hotel room bathrooms??!! I will say the beds were super comfy and felt luxe. All of the staff we saw face to face were very nice, and seemed willing to help. Breakfast wasn't too bad - some protein choices along with the bagels and fruit and cereal. Staff had a hard time keeping things filled, but it was graduation weekend and they were at capacity. The walls are like cardboard, I could hear people in the next room cough! But our big issue was housekeeping. When we returned to the hotel on our second evening, after a long, full day at college graduation, our beds weren't even made! Some member of staff had removed our dirty towels and emptied the trash cans - thank you to whoever that was - but that was it! Maybe bathroom was wiped up, hard to tell. No clean towels, beds unmade. Not the way you want to see your room at the end of the day. We had to go down to the front desk to get towels for the next day. Our party had four rooms in different areas/floors of the hotel, and all had varying degrees of the same story! Disappointing, to say the least.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your staying with us our Best Western Hartford Hotel & Suites we are glad that you have enjoyed your stay with us. Sincerely - General Manager

"Overnight"

5
10/07/2017

Great family experience, pool, breakfast and accommodations were all awesome. Early check in with a 3 year old was a great surprise. Would recommend and also stay again when we are in the area. Looking forward to staying in a Best Western when we travel again this Summer.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Mr Richard, Thank you for your staying with us our Best Western Hartford Hotel & Suites we are glad that you have enjoyed your stay with us. Sincerely - General Manager

"For Conneticon"

4
10/07/2017

After a day of running around with teenager at event. I was so glad to be back at hotel. It's quiet, clean, and out of the way of traffic, yet only 2-3 mins. drive to convention center. The front desk is greets you with a smile and really want to know how your stay with them is going.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you for your staying with us our Best Western Hartford Hotel & Suites we are glad that you have enjoyed your stay with us. Sincerely - General Manager

"Just okay"

3
09/07/2017

We started here on our way from Philadelphia to Boston. The hotel was nice on the exterior. Upon arrival, we realized there was a large group staying there. They took over the lobby and eating area. The hallways were not vacuumed and kept clean. The room was fine, no problems there.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Christy, Thank you for your review on TripAdvisor. This feedback does help us to refocus and improve our service levels and attention to detail. Sincerely - General Manager

"Great stay"

5
04/07/2017

Our check in was great with Jose. He helped us with a better rate than I had found (a first for me). He helped us with dinner ideas and we decided to go next door to Chowder Pot from his recommendation. It was amazing! The hot tub was super hot at night and cool in the morning. Strange, but worked for us. The room was very spacious. The bed was too hard for me. Breakfast had several hot and cold choices. I would definitely return.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Tammy, Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation and will let Jose know of your compliments. We are very pleased to be of service. We are looking forward to the next visit.

"The room had an odor! The hallway smelled like marijuana! The hotel located down the street from a syrup club! D"

1
04/07/2017

Many of the patrons staying there were very shadey! I do not recommend this hotel for a family! Please do your homework before booking! I'm sure other best westerns are better! The location and other patrons made it creepy!

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Melissa, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.

"great place to stay"

4
03/07/2017

Good staff, solid breakfast and a great bed. A positive experience. Was there for a family member's birthday party celebration. The staff were great and I got some gym time in as well. The decor was measured but definitely value for money.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear guest, Thank you for your staying with us our Best Western Hartford Hotel & Suites, we are glad that you have enjoyed your stay with us. Sincerely - General Manager

"Convenient and clean for the price was a good deal, I would go back"

5
02/07/2017

Staff was helpful even though we were checking in after midnight. The coffee machine was out of decaf and the staff insisted on replenishing the coffee even though I said it wasn't necessary she said it needed to be done anyway.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear guest, Thank you for your staying with us our Best Western Hartford Hotel & Suites we are glad that you have enjoyed your stay with us. Sincerely - General Manager

"B/W Hartford"

3
01/07/2017

Room service was not consistent. Beds not made on 1 day of a 6 day stay. Complimentary breakfast was about average juice machine was out of orange juice and eggs were in shout supply. Overall it was an OK place to stay.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.

"Stayed - close to Airport - early flight out back home to Calif."

5
29/06/2017

Excellent hotel! The staff was absolutely wonderful and respectful. Hotel rooms were well decorated, clean and enjoyable. Great experience and would come back! Spent the day in Mystic Seaport, a must see if in Northern CT.

"Great place!"

5
24/06/2017

We passed through Hartford and got a great deal on hotels.com! This hotel was clean , had a great breakfast in the morning and a beautiful outdoor pool/indoor hot tub. The rooms were very attractive and spacious and the staff was very professional.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - Thank you. Sincerely, General Manager

"Good stop-over for ladies on road trip"

4
24/06/2017

My teen daughter and stayed here one night one our way home from a trip in New England. Able to get reservation easily, price quite reasonable. Easy to find, ample parking in well-lighted lot, friendly staff, very clean and modern room, beds comfortable. Had breakfast on site and well-pleased with offerings. Will stay here again if passing through.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - Thank you. Sincerely, General Manager

"Wonderful stay!"

5
19/06/2017

We are very happy with our last stay at this Best Western!! Couldn't have asked for a better check in/out. Hotel was clean and staff were friendly! We would stay at this Best Western again if we needed a place to rest our heads!:)

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - Thank you. Sincerely, General Manager

"Day 3 of 10 Travelers"

5
19/06/2017

Great stay - clean room, beds comfortable, staff pleasant and supportive, breakfast was good, outside was impressively clean. Access to room was good. Overall great experience. I would recommend this hotel to anyone traveling in this area. Easy to get to, great group of staff. Stay here!

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Ted, Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation. We are very pleased to be of service. We are looking forward to the next visit. Sincerely, General Manager

"The concert was great and so was the hotel."

5
16/06/2017

I was attending a concert at the Xfinity Theater and realized that it would be next to impossible to park near the theater. The front desk offered options and a van to take people to the concert...very helpful on all levels. The room was clean, I got a great nights sleep and it was very quiet. I would recommend this hotel and plan to stay there again when attending another concert.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - Thank you. Sincerely, General Manager

"Relaxed, comfortable, quiet and hospitable."

4
13/06/2017

I stayed here for my 50th Reunion (Trinity College). The location "across the highway" from the rest of town made me a little wary, but it was actually quite pleasant -- a small municipal airport across the street provided lots of grassy fields, and there is no street noise or crowding. Don't try to walk down from town -- there are no sidewalks past the highway and little allowance for pedestrians. But this should be unnecessary, since the hotel provides free shuttle service all day until about 8:30 PM. To or from anywhere in town! Very nice. The free breakfast was good enough that I had no motive to look elsewhere. And the coffee machine stays on (and free) all day. Yes! The room I stayed in was very nice. Anything fancier would be just for show. The big TV worked fine and a guide to three HBO and other channels was helpful. There were some pretty rambunctious folks in the room next door, but I can't blame the hotel for that. Best of all, it's right next door to the Chowder Pot, a great little seafood restaurant with a good raw bar and a decent chef.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for sharing your experiencing during your visit to the BEST WESTERN Hartford Hotel & Suites. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"Valerie"

1
09/06/2017

One of my colleagues and I stayed here the night before attending a conference. I've never stayed at a Best Western and wouldn't repeat the experience. The walls seem to be paper thin and I was much more acquainted with the people in the next room than I ever hoped to be. Between the extremely loud and prolonged conversation in the hallway at 3:30 am and the constant talking with loud Hispanic music (I knocked on the adjoining door twice) and talking that kept up till just before 6:00am, it was a very unpleasant stay. If your looking for somewhere to get a good night's rest, I would not recommend staying here!

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.

"Don't let them fool you"

1
30/05/2017

This place is in the middle of nowhere pretty much in the hood I wouldn't consider this place a 4+ stars like they claim. The entire room smelled musty and the towels smelled like they sat in the washer for 2 weeks then still placed in the room

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies and you can be assured that we will be following up on your feedback accordingly.

"Very friendly"

4
28/05/2017

It was the closest hotel to Uconn we could find it, we stayed there for our son graduation. We had a good experience with a BW hotel in Danbury . Erin at the reception desk gave us a good welcome even when we arrived before the check in time. Like the Danbury one the room was spacious and comfortable, and the breakfast all you need for a good morning start. We just had a couple of minor problems with the bathroom and the cleaning of the room.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us and will let Erin know of your compliments. I hope that you visit us again soon, when we look forward to welcoming you back - Thank you. Sincerely, General Manager

"Excellent place to stay"

5
27/05/2017

The Hotel is close to interstate, very clean large rooms and has a great restaurant in walking distance .The prices are good for the room. The breakfast was good. The staff was very friendly .I would definitely recommend this hotel, especially if just travelling through. the area was safe.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - Thank you. Sincerely, General Manager

"cottage in the cut"

4
23/05/2017

nice size rooms, affordable seafood/American fare restaurant nxt door, close to highway w/o the noise, comfortable beds, good breakfast (variety hot and cold items) hot tub, pool, laundry and gym areas. Stayed there for wedding at Glastonbury boathouse, mcdonalds, wendy's, subway & burger king in walking distance. Would stay again!

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"Concert Stay"

4
23/05/2017

We enjoyed our stay this weekend and it was exactly what we needed for a one night visit. Myrical, at the front desk, was very helpful when I thought I left my keys there in the hotel. I would definitely stay there again and so would my friends.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"Great Place to Stay"

5
10/05/2017

The next time you visit Hartford, CT you must stay at this beautiful hotel is a a great place to stay! The staff was nice and kind and very helpful. The rooms were lovely and pleasing to stay in, the food was good and it was in a good location near the highway close to downtown.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"Convenient stay for a hospital visit in Hartford"

4
23/04/2017

Clean, comfortable,reasonably priced, 24 hr coffee service in the lobby,shuttle service into hartford.The only thing missing was a variety of nearby eateries that didn't require getting onto the highway.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - Thank you. Sincerely, General Manager

"front desk not friendly"

4
16/04/2017

lady at front desk was rude upon check in. middle of the night my eye was hurting no room service have to come down at front desk to get tablet. signed up for express check out but have to call them back and asked for the receipt.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.

"Travon Jones"

5
14/04/2017

Great place to stay clean and very respectful.i would recommend the place to other family and friends.it was a great experience to be when u are dealing with a crisis such as I was.i will come to this place.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Mr. Jones, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"nice, nert airport"

4
09/04/2017

we weren't flying, but noticed that they have a shuttle service we were there for one night large room, quiet on top floor facing front they offered a nice breakfast, with more than enough choices looks like the hotel was redone recently if you need a hotel in the area, would take a look at this one

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear guest, Thank you very much for your recent review following your visit to our BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"Great experience--Best Western is stepping up their game!"

5
08/04/2017

Easy to get to off the highway. Clean. Courteous staff. Good breakfast -- plenty of seating for everyone. Enjoyed it enough to stay an extra night. Great rate with Best Western Rewards. Only thing missing is an indoor pool.

Hartfordgm, General Manager at Best Western Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"My expectations were not met"

3
07/04/2017

As a Diamond status rewards member, I expected to be made welcome at check-in, to be welcomed back to BW. To be offered the room upgrade or at least told there is unfortunately none available. To be offered the goody bag or as an alternative the 500 bonus points. Well none of this happened. I figured asking about one rewards point would kick in their memory if all the things they should attend to but I had to ask every single question. Just unacceptable as a welcoming script. Plus with a price of $160 Canadian it was almost 80% more expensive than the other 10 BW properties we stayed in in the last 2 weeks

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies. General Manager

"Friendly and clean !!"

5
06/04/2017

Everybody at this location was friendly and helpful. Everything was clean and in great condition. The breakfast was great and the location was the best part. It was close to everything we wanted to do.

"Calming & stress relieving!"

5
30/03/2017

Our family was in a very stressful situation in February when our older mom was in need of life saving emergency triple bypass surgery at St. Francis Hospital. A blizzard was in the forecast and we all live a distance from the hospital. Fortunately we made reservations for 2 rooms at the Best Western. We were greeted at the front desk by Erin, who was very pleasant! What a breath of fresh air! Erin also assisted us with take out options (with delivery) for our late dinner. Our rooms were very comfortable and clean. Breakfast was also very ample. Can't say enough about how we enjoyed Erin and our stay!

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel and will certainly let Erin know of your compliments as well. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"Nothing special"

3
20/11/2016

The hotel is fine for an airport Best Western. Pool, hot tub, gym, half-decent breakfast. Place frequently smelled like someone was smoking pot in their room. Conference rooms are ridiculously small. Biggest complaint is that there is only one restaurant (seafood) and a McDonalds within walking distance of this place, so if you are hungry make sure you have a car.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies. General Manager

"A nice hotel with helpful staff"

3
18/11/2016

This is a nice hotel on the edge of Hartford.From check in to check out the staff were very helpful and did everything they could for us. Our rooms were clean and modern and very large. The bed was comfortable and the bathroom was clean. Breakfast was fairly basic but the room price was very reasonable so we didn't really expect a lavish breakfast. As we didn't have a car with us, the shuttle bus was particularly helpful. Although the hotel doesn't have a restaurant, there is a seafood restaurant right beside it. So would I recommend it ? Absolutely.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. We hope you visit us again in the near future. General Manager

"Would recommend to anyone"

5
16/11/2016

I must say, this might have been the best hotel I've ever stayed in for that price. I had called different hotels in the area that had plenty of availability online, but they needed a credit card to book a room, but when I called three other locations they all told me they were completely booked, & it must be incorrect online... It was a very late night for me & I was two hours from home. Finally, I find this hotel & had a very pleasant conversation with the front desk clerk Ornela who assured me a room & I was also able to pay in cash as I did not have a card on me. Not only was Ornela EXTREMLY patient and kind (as it was 3am) but she even made sure I had a room right near the stairs to outside as she knew I was a smoker, she took the extra step to do that without me even asking. The hotel was very clean, spotless actually & the rooms was surprisingly well stocked with fridge & microwave. also, one of the most comfortable beds I've ever slept on! Thank you so much for a great clean stay, & an excellent staff !!

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation and will ensure to let Ornela know of your compliments! We are very pleased to be of service. We are looking forward to the next visit. Sincerely, General Manager

"Nicely appointed rooms."

3
16/11/2016

Located at 185 Brainard Road, Hartford, Connecticut, USA. Nicely appointed rooms with large comfortable beds, good quality linen, plump pillows. Easy chair, pouffé, small coffee table, sufficient free standing lamps. Microwave, fridge, tea/coffee making facilities. Free standing flatscreen TV. Walls decorated with framed prints, carpeted flooring. Air conditioning. Ample sized bathroom, good water pressure, good quality white towelling. Small dining room with adjoining lounge area with sofas & soft seating. Feature stone chimney breast with glass fronted fireplace & wall mounted flatscreen TV thereover. Continental style breakfast, some hot food. Staff pleasant & helpful. Check in - 3.00pm. Check out - 11.00am. WiFi. Fitness room. Car parking. A nice hotel. I would use this venue again.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your kind note and for highlighting our service. It's a pleasure to see that you enjoyed our hotel. Thanks and all the best for you! General Manager

"In Hartford for an Interview"

4
12/11/2016

I was in Hartford for an interview and spent a night here at the Best Western. My parents accompanied me on this trip also for moral support and to view the area. The shuttle driver Juan was very nice. He picked us up from Union Station and drove us into the hotel. Erin, one of the front desk staff was very warm and welcoming. She arranged for us to be picked up by the shuttle and for my transportation the following morning to the interview. The room was clean and spacious. Free Wifi and continental breakfast were included in the rate. My interview day ended after an extended check out time (1pm). Erin made my parents feel comfortable in the interim and even provided them with sandwiches while they waited for me to arrive. Although brief, we enjoyed our stay and I would stay here again.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to Juan and Erin in which I will make sure to let them know of your kind comments. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"Best Western Hartford CT"

5
11/11/2016

We had a lovely stay. The reservation was easy, the check in with Myra was efficient and our room was very nice. The room was clean, bed very comfortable and heater quiet. We met Kevin, the sales manager at breakfast and he gave us great information about why the hotel is so great. Erin checked us out efficiently. We would stay here again.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Joanne, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel, Myra, Kevin, and Erin. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"Momcation!!"

5
06/11/2016

A much needed get away for a few tired Moms!! We were determined to have a relaxing but fun weekend and that's exactly what happened!!! The hot tub was awesome! Free breakfast is always good and OMG the bed was like sleeping on a cloud!! We will definitely be back !!!

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Bonnie, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"Good hotel but they locked us out in the cold"

3
04/11/2016

This hotel has all the facilities you might want which we knew from when we booked but none of these were pointed out when we checked in. When we returned from an early dinner nearby the electric doors were switched off and we were outside banging on them for a while as the lobby was unmanned. After a while the receptionist returned to her position and realised we couldn't get in and switched the doors back on. When my wife said we had been waiting to get in for a while the young lady muttered that they had been switched off while cleaning was being done but no apology was offered. Not impressed. We did receive better service in the morning when a gentleman helped us get the shower working which was better. In our travelling around New England the service at this hotel ranked the poorest because of our experience. I would visit again as we were probably just unlucky on the day but I work in a service industry so I recognise when service isn't as it should be. Breakfast was good and the room was clean and comfortable.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear guest, Thank you for your detailed and candid review on TripAdvisor. This feedback does help us to refocus and improve our service levels and attention to detail. We look forward to seeing you again in the future. General Manager

"Hotel"

4
27/10/2016

Front staff was very friendly and served a good complimentary breakfast each morning. I was happy to have access to coffee and water in the lobby throughout the day. I was not satisfied that the cleaning staff did not always re-stock the towels and coffee kcups.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear guest, Thank you for your detailed and candid review on TripAdvisor. This feedback does help us to refocus and improve our service levels and attention to detail. We look forward to seeing you again in the future. General Manager

"Won't stay here again. .."

1
22/10/2016

We stayed here for 2 nights. First impressions are everything, right? As we approached the desk there was a woman telling the front desk that she had bedbugs in her room. The hallway carpets were very dirty and remained that way during our stay. I'm pretty sure a homeless man was walking the halls. The icing on the cake was the aweful smell, so I inquired about it. It was coming from the sewage plant down the road. So my advise find somewhere else to stay!

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.

"Hotel in dire need of renovation"

1
12/10/2016

Think again, if you are planning on choosing this location. Rooms are musty, machines in fitness center are broken. The shower head in my room was cracked. The condition of the hotel is a shame, because the staff is exceptionally kind and nice.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.

"Mother's induction to her high school's Athlectic Hall of Fame"

4
10/10/2016

All my sisters, myself, and parents stayed in this Best Western. The rooms were clean, and comfortable. It was great having a fridge and microwave. The hotel staff were all very friendly and very accommodating. Erin, at the front desk, went out of her way to be very helpful, giving us locations of nearby restaurants, attractions and she took the time to talk with my Mother of all the changes Hartford has gone through over the years. We would stay here again!

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to Erin and I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"Worth the money"

5
04/10/2016

We were passing through Hartford and chose this hotel. We were very happy with our choice. The hotel met our needs for a clean room, comfy bed, internet, free parking and a continental breakfast. At first we weren't sure of the location when we arrived, but the hotel staff gave us information of nearby restaurants.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. We hope you visit us again in the near future. General Manager

"BW in Hartford"

4
30/09/2016

Impressive staff, comfortable bed. Decor could be updated and lighting is somewhat harsh. Convenient frig and microwave. Fine location, convenient to Hartford but outside the city traffic. Three floors, with wide choice of rooms.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your kind note and for highlighting our service. It's a pleasure to see that you enjoyed our hotel. Thanks and all the best for you! General Manager

"One night stay"

4
29/09/2016

We stayed here en route to Boston after getting off a plane from Australia and driving straight up. The lady on reception was most welcoming and informative. Our room was a good size and clean. There was quite a loud noise in the hallway from some sort of motor but we couldn't hear it in the room and we slept well.There was a wide self service selection for breakfast which was constantly topped up. The motel is a bit out of town but there were several restaurants within walking distance. We would stay here again.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. We hope you visit us again in the near future. General Manager

"Passing Through"

4
25/09/2016

The room is a good size. Our room had a little bit of a smell. The breakfast bar had extras that was very nice. For examples syrup flavoring for coffee, blue berries, almonds, M&Ms, chocolate chips, and other items that make it better than other breakfast bars.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your kind note and for highlighting our service. It's a pleasure to see that you enjoyed our hotel. Thanks and all the best for you! General Manager

"the Big E"

5
24/09/2016

We came to the area to go to the Big E -New England States Fair . Hotel is away from the huslte and bustle of city -excellent service. fresh fruit and soy milk in addition eggs and sausage. cereal. good coffee - liked Keurig coffee maker in room. The bed was too soft for me. Very convenient trip to Bradley Airport. Shuttle does not go to airport but will take you restaurants or stores in area - 7 mile limit.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. We hope you visit us again in the near future. General Manager

"Great stay"

4
24/09/2016

This hotel was great for the price The service was great, the location excellent. I really felt that the check in staff was efficient and friendly. THe bed was very comfortable. We were only in Hartford for one night so this was fine. It's not the most luxurious place in the world but is perfect for one night.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I'm very excited to share your comments with my team and let them know that their efforts have not gone unnoticed. Thank you again for your feedback and allowing us to be your home away from home. We hope to see you again soon. Warm regards.

"Great hotel."

4
24/09/2016

Hotel is very clean. Rooms are large with great mattress. We had a king bed and a couch. Refrigerator and microwave. Hotel is non smoking which is great. Close to airport if you need that. Right off highway. Staff very helpful and professional. Cleaning staff wears uniforms. The breakfast was great. Fresh eggs and omelets. Multiple choices. Cereal, breads, fruit, yogurt etc. Would stay again if we are in area.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. We hope you visit us again in the near future. General Manager

"Best hotel in area. Practical. Safe. Clean. Free wifi and coffee"

5
22/09/2016

The management of this hotel could not be nicer. Very professional and reasonable. I booked this hotel for several visits in a row for my son to use to study for Lsat exams while going to college. We asked for a quiet room each reservation and each time the hotel provided excellent accommodations. The hotel staff is friendly and wonderful. We met two Myras, Erin, Erica, Kevin, and others who were all very helpful. The hotel guest clientele are regular people traveling or on business. No airport noise. No outside noise. No bars or clubs with pounding music. The rooms are quiet, clean, modern furnishings and nice linens. Great prices. Easy access from 91 and local Hartford roads. Nothing like this in the area. All the downtown hotels are much more expensive, parking is about $15/ day, and wifi is not free ($10/ day). Highly recommend this place.

"Embarrassing Events of Saturday night, September 3, 2016."

1
22/09/2016

Came in from travel 1:30 pm. laid on top of bed covers. My partner later got under the covers. About 2 hours of sleep and rubbing my couple of mosquito bites. I knocked something off me. hit on bed. After further investigation! BED BUGS in 1 minute we found at least 15 of them. The receptionist was very rude as if it was our fault. Not apologetic or humble. They had limited communication. The night ended with me calling the police for the principal of this and a file report. It was never handled that night through managers or supervisors. We went to another hotel. On Monday, when I CALLED the GM. the end result was reimbursement for one of the night stay and the spray brought to treat our luggage and at that point an apology! WE WILL NEVER STAY THERE AGAIN. for that amount of bug the cleaners ignored such signs!

"Convenient and comfortable!"

4
17/09/2016

While not where I thought it was, this hotel was very conveniently located near the airport and major highways. I was worried about finding a good place for dinner, but found a huge seafood place just across the parking lot. Great lobster rolls! The room was comfortable and quiet. The staff was friendly and helpful.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. We hope you visit us again in the near future. General Manager

"GREAT stay!"

5
16/09/2016

We were here for business, and would definitely return another time. This place has THE most comfortable beds we've experienced; the rooms were clean and nicely furnished; breakfast had your typical hot/cold choices served in a comfortable front room. Easy access on/off the highway. Kevin takes great pride in his hotel and his community. He was very kind, hospitable, and helpful - directing us to restaurants and providing routes to our destinations. Maera checked us in quickly and made us feel welcomed. Erin kindly helped us with computer issues (getting boarding passes) with a smile and flair! So glad we chose this BW for this trip!

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel, Kevin, Maera, and Erin. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"Truck Driver-Owner/Operator "

5
15/09/2016

I broke down here in Hartford CT and had a great stay. Accommodations were top notch and Erin the lovely young lady at the front desk is awesome. Very friendly and professional on every level. I most definitely wouldn't hesitate to stay here again. She was so nice I might have to come back for a visit. Thank you very much for taking care of me, Darren Dupuis. ??

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to Erin and I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"leisure"

4
12/09/2016

I stayed here for 3 nights and was very impressed. Rooms were, nice clean, and comfortable. Wi-fi was very good and this property is located in a quiet area. I would definately recommend this hotel to travelers alike.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your kind note and for highlighting our service. It's a pleasure to see that you enjoyed our hotel. Thanks and all the best for you! General Manager

"Very modern & clean"

5
12/09/2016

This hotel is very modern and clean. Our room was very clean & spacious. The beds & pillows are so comfortable. It even had a full size sofa (bed). The staff is friendly & hospitable. They have everything you need!

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. We hope you visit us again in the near future. General Manager

"Just great"

5
08/09/2016

This is seriously one of the best motels I've stayed at at any price or star level. Clean and well appointed. The room was extremely comfortable and the bathroom was in great condition and spotless. My only minor ding is for the elevator that needed some spit and polish. Great breakfast (I was especially enamored with the automatic pancake maker :) ) People who worked there were super nice. 10 minutes from Hartford. Literally across the street from the airport. Will go back again and again as our daughter just started at Trinity.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear guest, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us so much. As we emphasis on personal service and individual guest approach, we are happy to see you highlighting our team as well. I will certainly share with them. Regarding elevator needing spit and polish, please rest assured we have corrected/addressed this matter to ensure we offer a better experience for guests in the future. Thank you and hope to be able to welcome you back soon! General Manager

"Great customer service and clean"

5
05/09/2016

Stayed here for 2 nights with a group of pepole and had a great Experience. ERIN was amazing she went above and beyond to find things for us to do. She checked on us several times to make sure we were ok. EXCELLENT CUSTOMER SERVICE ERIN!! The hotel is very new and clean. I would definitely stay there again.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to Erin and I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"Worth it on a budget."

3
03/09/2016

This Best Western was basic, clean and decent for the price. Breakfast was included but it was very basic. No extras, nothing special but can't really complain either. The hot tub whirl pool was out of order which was a bummer. And the front desk associate was saying the room numbers of the guests checking in, out loud, which is a huge customer safety no no. It's not a fantastic location, nothing is literally right there, however with a 15min drive (sometimes longer due to the construction) you get to where the main attractions are. All in all, it was clean and safe and not too shabby. Worth it on a budget.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. On behalf of our entire team, I would like to apologize for the hot tub being out of order. Our maintenance team is working on correcting this matter so we can better serve our future guests. Regarding the front desk associate saying the room numbers of guests checking-in; safety is our number one value and we take these matters very seriously which is why we have addressed this matter accordingly with our staff. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us or other Best Western hotels again so that we can have another chance to provide you with a superior experience.

"Solid for an overnight stay"

4
31/08/2016

8 hours into a 12 hour drive, we decided to stop overnight and not push driving late into the evening. Pros: It's a solid highway hotel for a one night stay, conveniently located off the highway (with a gas station close by to fill up the next morning before heading), quiet, recently renovated hotel rooms, safe, gym, outdoor pool for kids to get some energy out, nice staff. Cons: none that I can really think of for a one night stay while on a long family road trip.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Thank you again and hope to be able to welcome you back soon! General Manager

"Delivery to college"

4
29/08/2016

This is a nice hotel with extra amenities like the hot tub and outdoor pool.The breakfast has variety and we really enjoyed the pancake machine. It is easy to get to off of the highway. For dinner, we went to the First and Last Tavern that was close by. This is an excellent little Italian eatery.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Thank you again and hope to be able to welcome you back soon! General Manager

"Hartford Best Western"

5
25/08/2016

I have stayed at this hotel for the last 10 years. It has had a few different names. This hotel is now in the best shape, cleanest rooms, friendly staff, comfortable beds, and the breakfast hits the spot. Very easy to get to, great dining and cocktails close by. Every time I am in Hartford on business I always try to book this hotel first. When my family travels south we sometimes stop here also.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel, Myra and facilities at the Hotel and I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"Pleasant Stay"

4
24/08/2016

We were in town for a memorial service over the weekend and decided to stay over and see some of historic Hartford. This location is in an industrial area, but there's a pretty good seafood restaurant and fast food options nearby. The room was clean and modern. Looked exactly like the photo on the web site, so they've obviously done a renovation recently. The staff were friendly and efficient. Breakfast has great options. Love the pancake machine. Downsides: For reasons I'm not clear about, the place was smelly in the hallways. Couldn't quite tell what the smell was, but at certain times of the day it was pretty pungent. There was also a loud hum in the hallway outside of our door on the second floor (Room 222). Fortunately if was muffled once we were inside. That said, we would stay here again. There's a nicely appointed fitness room and a pool that we didn't use.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear guest, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us so much. As we emphasis on personal service and individual guest approach, we are happy to see you highlighting our team as well. I will certainly share with them. Regarding downsizes, I would like to apologize for smell in the hallways and the loud hum noise in the hallways. Please rest assured we are taking appropriate measures to addressed these items to ensure we offer a better experience for guests in the future. Thank you and hope to be able to welcome you back soon! General Manager

"Family Vaca"

4
23/08/2016

The Hotel was clean and the staff were friendly.. The breakfast was good but could use a big upgrade and the coffee was the only bad part of the stay it was so bad I could not even drink it .. Other than that over all my family of 4 was happy...

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Regarding the coffee, we have replaced the coffee machine and are now offering a better coffee product. We hope you will come back and see us again soon. Thank you again and hope to be able to welcome you back soon! General Manager

"Review"

5
22/08/2016

The hotel was very easy to get to off the highway and looked very nice on the outside. The room was very large and spacious, and was pleasant to stay in . Breakfast in the morning was adequate. The bed was very comfortable as well as the overall experience in the room. The only negative would be that the top portion of the window did not lock, so it was easy to just pull down from the inside and outside which was a little nerve wracking since we were on the first floor. Other than this, our stay was wonderful.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Regarding the top portion of the window not locking, we sent our maintenance team to inspect the window and they have corrected this issue. We hope you will come back and see us again soon. Thank you again and hope to be able to welcome you back soon! General Manager

"shuttle and helpful staff make BW a good choice"

4
18/08/2016

Shuttle is convenient, especially getting a ride from the hotel to somewhere else, less so to get back. Iesha and Naftali were so helpful and nice! Breakfast was ok (points for having Nutella), internet excellent. Location is close to highway, but otherwise a bit isolated. Room was very clean but smelled a bit funny. Washer and dryer were handy for our longer stay.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for taking time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay especially of our staff (Iesha and Neftali) being so helpul. Regarding your observation on the odor, please advise me the specific room and we will throroughly investigate We hope you visit us again in the near future. General Manager

"Best Western, Brainard Rd., Hartford CT."

4
05/08/2016

Except for a bathroom door that would not close our stay was enjoyable. We would stay at this establishment again, but would ask for any other room but this one (rm-163). We did not use the fitness room, but it did look like it was well equipped.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. On behalf of our entire team, I would like to apologize for the bathroom door issue in your room. Our maintenance team have corrected the bathroom door. We hope you consider staying with us again in the near future so we can we can have another chance to provide you with a superior experience. General Manager

"One of our top hotels found in our 3,000 mile trip."

5
03/08/2016

We had driven in from Niagara Falls, ON & made reservations online to the Best Western Hotel & Suites in Hartford CT. We were greeted by Myra who was there to please you & make you smile. The entry was so clean & bright. Our room was so comfortable & had gone under a renovation. We also met Keven the Hotel Sales Manager. He was so delightful to talk to. It was so helpful on helping us plan our trip the next day to Mystic, CT. He gave us suggestions to attractions, restaurants & check in to a room for us there. We asked about a food recommendation for that evening & they highly suggested the restaurant next door. We went there and the food was wonderful. If we are ever in this area again we would make sure to reserve a room here.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you staying at the BEST WESTWERN Hartford Hotel & Suites, where you stay with people who care. I want to first and foremost say thank you for the review on behalf of Myra, Kevin and and the hotel. It is very nice of you to take time out of your day to commend such great employees! We are very thankful for all of our staff members and the efforts they provide to keep this place going! I am glad to see that someone notices their hard work as much as we do! If you ever come back to Hartford, you should always know you are welcomed here. Looking forward to seeing you in the future! Sincerely, General Manager

"My new home base when in Hartford!"

5
30/07/2016

Having a clean, value conscious, property to hang my hat is very comforting when on frequent business travels. This BW should be redesignated as a BW PLUS! Exceptional amenities and well trained professional staff and convenient access make this my new home base when in my Central CT territory. Be confident that Mya will greet you with a brilliant smile and assist you professionally. A pleasure to deal with this staff. See you soon. ??

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel, Myra and facilities at the Hotel and I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back - thank you. Sincerely, General Manager

"Second visit better than the first!"

5
18/07/2016

First visited two years ago while the hotel was going under renovation. Visited again his year, renovation is complete and rooms are great! Very comfortable, clean, and modern! Our next trip through Hartford we will gladly stay here again.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. We hope you visit us again in the near future. General Manager

"Very clean hotel"

5
18/07/2016

I stayed for the weekend. I was very happy with how clean the hotel was and how friendly the workers were. I was there for a softball tourney and there were other team staying at the hotel. I would give one bit of huge advice though... if you do not like kids, then ask if there are any teams staying at the hotel before booking. If you have kids, then it is a great place. There is a 10pm quiet time and no kids were permitted to walk around without their parents.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Thank you again and hope to be able to welcome you back soon! General Manager

"Great for one night"

4
14/07/2016

We spent a comfortable night at this hotel en route to Pennsylvania. The room was large, very clean and the bed was extremely comfy! Huge props to Myra and Kevin at the front desk; they seemed genuinely interested in us as customers, and were keen to engage in conversation about what brought us to Hartford, and tips about the best way for our onward journey. Friendly staff such as these fine folk make a good hotel great. Whilst the location is just off the highway and not at all near downtown Hartford, this is mitigated by the shuttle, which took us right to Mark Twain's home and collected us again at our leisure. Thanks, Kevin! Not all hotels provide such a service. The wifi was fast, the breakfast good and there's also a seafood restaurant next door for dinner. All in all, a really positive experience for an overnight stay.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I'm very excited to share your comments with my team and let them know that their efforts have not gone unnoticed. Thank you again for your feedback and allowing us to be your home away from home. We hope to see you again soon. Warm regards.

"Clean and quiet!"

5
11/07/2016

The room was spacious and clean. The hot tub and pool were a nice added bonus. The breakfast was decent with fresh fruit options. The free shuttle to the concert venue was great! And the staff were friendly and helpful.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Thank you again and hope to be able to welcome you back soon!

"My Stay"

5
07/07/2016

Hotel was spacious and clean well worth the price. Would stay there again Had no issue with service, pool and spa were clean. Also had a pavilion for the guest to use with grill. Not far from restaurants and stores. I would recommend this hotel if your traveling to Hartford or the surrounding area.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Thank you again and hope to be able to welcome you back soon! General Manager

"Hotel ran over by kids"

3
05/07/2016

We could not get a good quality of sleep here because kids were staying here from a couple of sports teams. It was very noisy and not the best stay, The rooms were smaller than other Best Western properties we have stayed at. 1 computer was broken in business center

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us or other Best Western hotels again so that we can have another chance to provide you with a superior experience.

"My stay was probably an aberration"

3
03/07/2016

So, on the plus side: a great hot breakfast and very friendly staff. I was disappointed by a couple of things room-wise. They were mostly good but there was, let's say, a housecleaning oversight in my first room. The suite to which I was upgraded was great, except for abundant, loud and repetitive noise from the ice machine on the other side of the wall. Sigh. So for me, 3 stars.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. We hope you visit us again in the near future.

"Cozy and convenient hotel"

4
01/07/2016

Clean room, friendly staff, easy access from highway, close to restaurants. Nice pool, whirlpool, and gym. Service is consistent and efficient. Parking and gym are free. This was my 4th visit. I would go again.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your kind note and for highlighting our service. It's a pleasure to see that you enjoyed our hotel. Thanks and all the best for you! General Manager

"Pleasant surprise!"

4
29/06/2016

This is a great little hotel. Great free breakfast, clean, comfortable room, pleasant employees, clean and well kept. The pool and hot tub were wonderful! It was very close to the Xfinity center where we were going. They told us there was a free shuttle but we didn't use it.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Thank you again and hope to be able to welcome you back soon! General Manager

"Not a bad place"

3
28/06/2016

Spent Saturday night here with my daughter while in town for a softball tournament. Overall not a bad place, wouldn't be on the top of (or on) my list if I were going on vacation. But it is very convenient for us and close to the softball fields. The room was clean, which is the most important thing for me. Overall for the price not a bad place to stay.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. We hope you visit us again in the near future. General Manager

"A good Best Western at a decent location"

4
27/06/2016

The room was clean, the bed was very comfortable. There was a fridge, microwave and a Keurig coffee maker. The shower was big with plenty of hot water. Breakfast was hot and fresh - limited choices but clean and well-stocked in a small but airy breakfast room. A few cons - the housekeeping folks were a bit noisy out in the hallway. The walls are kinda' thin which means we listened to the guy next door's TV literally all night long. The bathroom door had quite a squeak. Certainly, none of these were deal-breakers. The lines were long at check-in with only one clerk working the desk. At check-out the next morning, we were told that we'd been listed as "no-show" but it didn't take too long to convince them that we were indeed there and had the room key cards to prove it. The very nice, young gal at the desk assured me they'd take care of it. At home a few days later, I noticed my credit card had been charged a "no-show fee" but it had been credited as well. It's all good. My husband and I were on our way from Philadelphia to Boston and this hotel was an excellent half-way stopping point. We'd definitely stay again.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your kind note and for highlighting our service. It's a pleasure to see that you enjoyed our hotel. Thanks and all the best for you! General Manager

"Very good place to stay"

4
23/06/2016

Exactly what we needed halfway to Maine. The staff was pleasant and helpful, room was large and clean. Had a great dinner at the seafood place next door, thanks to the Best Western manager who mentioned the Happy Hour prices when we checked in. Visually, it ain't much, sandwiched between the freeway and the airport, but ambient noise was minimal.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Thank you again and hope to be able to welcome you back soon! General Manager

"Surprising quality and cleanliness"

4
17/06/2016

I was so pleasatly surprised by my stay at the Hartford Best Western. I expected rather pedestrian furnishings, but instead found a spacious, bathroom with granite counter top and pretty freshly redecorated room with rather modern decore. The bed was very comfortable with a cush comforter and very fluffy pillows. The best part of the stay was the staff. Due to a delayed flight I did not arrive until 3am. The lady who greated me at the desk (I am so sorry I didn't as for her name so I could give her better kuddos) was as pleasant as if I was arriving at 3 in the afternoon. The gentleman who checked me out in the morning made sure everything was to my satisfaction and if anything could have been improved during my stay. There was only one minor flaw in the stay which garnered the 4 star rather than a 5. The shower head was attached to a hose that leaked, thus the water pressure was rather low. A minor maintenance issue that they assured me would be addressed in the future. I truly feel that I received the same level of customer service you would get at a high end hotel, at budget prices. If I make this trip again, I will absolutely make this my top pick for an overnight stay. Thanks so much to the excellent staff!

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Traveler, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites. We are glad to hear that you have enjoyed your time with us. Thank you and hope to be able to welcome you back soon! General Manager

"Absolutely the worst hotel EVER! HAIR CLOGS / SEMEN STAINS/ PUBIC HAIR"

1
15/06/2016

I don't write many reviews, but I feel compelled as a citizen as a fellow traveler to warn you to NEVER go here. EVER!!! If you do stay here and God forbid you have a problem, don't bother trusting the manager Eddie Torres. Because that guy will tell you what you want to hear, lie to your face, shake your hand and then screw you once you leave. Here's the story. Upon entering the room it wreaked of smoke. It was supposed to be non-smoking. So much for that. We were in a hurry and had to head off to an event we had to make so we shrugged and were like, we will live with it. That was until we had to get ready. HAIR from previous tenants clogged the bathtub, PUBIC HAIRS in the soap dish and SEMEN/CUM stains on the comforter. At that point I was like...enough. We are getting out of here. So....I took some pics to make sure the management didn't think we were crazy. We grabbed our bags and left. I spoke with the manager Eddie. I explained the situation, he assured me everything was fine. We booked through Hotwire so he said I would have to go through them, but he would note the account. Something told me just to call right there, but we HAD to go or we would miss the show. Flash forward a couple of days later. I call Hotwire. They call Eddie and what-do-you-know he changes his story! Hotwire says sorry but you used the room. I was like....yeah....that's how we found the problems. So I call Eddie. "Oh yeah I'm sorry we noticed you used the room so I can no longer offer you the refund." "Umm...yeah Eddie that's how we figured the issues." In the end, these issues could be found at any hotel and mistakes do happen. At the end of the day $140 whatever dollars isn't the issue. It's the principle of the matter. Eddie Torres shouldn't have lied to his customers only to change his story later. They should have honored the refund, or not offered it at all. In the end, this was booked by our corporation, for a business trip. We have already notified them and our legal department will handle the matter. Which is great because I am done dealing with these people.

"Sheets not changed from previous guest"

2
08/06/2016

Room was very clean, but when I turned the bed down to sleep at night found hair and debris in the bed....also found make-up on the pillowcase after further inspection. Very deceiving as the rest of the room, bathroom, towels etc. was exceptionally clean. It sounds like they just got lazy and did not change the sheets from the previous guest, very disturbing, as this is my minimal expectation of a hotel room.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies and you can be assured that we will be following up on your feedback accordingly.

"You get what you pay for"

2
03/06/2016

This hotel is in the middle of an industrial park and priced low enough to attract a mixed demographic bag. The weekend we were there guests dumped bubble bath mix in the whirlpool and were doing god knows what in there. There were hair extensions floating in the pool and most of the kids/teens weren't wearing swim suits. This isn't a place for a 'getaway' or any kind of special occasion. We were contractually obligated to stay here, or I probably would have preferred sleeping in the car.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies and you can be assured that we will be following up on your feedback accordingly.

"Bed Bugs found"

1
27/05/2016

Good location and decent hotel, good staffs. However, found several bed bugs at 3 AM after my fiancee realized she had bites all over her face, hands and back. Took several pictures, killed few bed bugs and found one live bed bug, captured on a plastic cup and took it to front desk at 3 AM. Staff was nice enough to move us to a nicer suite. However couldn't sleep for a while thinking of bud beg even in that bed/room. Not staying in this hotel or any best western EVER again.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for your detailed and candid review on TripAdvisor. Regarding bed bugs, we've dispatched maintenance and our management team to investigate. As such, we take these issues very seriously. We have secured the room and are taking the necessary steps to get this room back in our inventory. Please accept our sincerest apologies for the inconvenience this caused you. Any questions please do not hesitate in contacting me. Very truly yours. General Manager

"weekend getaway"

5
09/05/2016

The facility is extremely clean , the staff friendly and facility in quiet area. Excellent service and staff make it worthwhile visiting every three moths just for weekend get away. Once you visit, this will be your go to spot for weekend relaxation.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Thank you again and hope to be able to welcome you back soon! General Manager

"Made me feel like family"

4
07/05/2016

I have stayed in this hotel 2 times. Both times the employees check you in quickly and ask to insure I have all of my needs for my stay. Nothing is a problem! The staff makes me feel like I am part of a neighborhood and recognized me from my first visit. Everyone is kind and considerate. My best experience is that I forgot my wallet at the hotel in my room. Nothing stolen. This is a big deal to me for staying in a metropolitan location.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your kind note and for highlighting our service. It's a pleasure to see that you enjoyed our hotel. Thanks and all the best for you! General Manager

"ONE OF THE BEST"

5
27/04/2016

I Love To Stay IN This Hotel, Breakfast Exellent, And room very Clean..personal Verry kind ,The night personal very nice.The people there are sweet ,our experiences in the hotel Magnificent.I took a friend and He tell me is was the first time He eat breakfast in a hotel, and He Liked 2

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I'm very excited to share your comments with my team and let them know that their efforts have not gone unnoticed. Thank you again for your feedback and allowing us to be your home away from home. We hope to see you again soon. Warm regards. General Manager

"Complete disappointment"

1
24/04/2016

I have been to this property on prior trips - it is convenient for business trips. It is not a great property, but this trip finally convinced me to not return. Just three examples (and keep in mind this is business travel): 1. My office booked a king (executive) suite and asked for a quiet location. I arrived to find I had been given a single standard room off the lobby. After some discussion, i was eventually moved to a different and quieter location, but all king suites were gone - so: no large table. (I needed the large table in the suite to array work related materials); 2. Next morning, the hot water runs tepid at best. Front desk offers to send an engineer - I understand sending an engineer if the A/C malfunctions or the phone is on the fritz, but sending an engineer does no good if the water in the hotel is NOT hot. So, I get to take a cold shower before attending my meeting. 3. Breakfast area is occupied by a bus load of students - not eating, just hanging out waiting to take off. All hot food is depleted. Front desk staff apologizes but can do nothing, Lovely, So, I head to a McDonald's for the relative quiet to do a last minute review of work and get breakfast. So, overall, a disappointing experience.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies and you can be assured that we will be following up on your feedback accordingly.

"Nice, safe place to stay"

4
23/04/2016

Easy on/easy off the main road, good restaurants near by. Clean rooms, professional and friendly staff, average pricing. The decor of the room was nice, internet worked room had a microwave, coffee set-up (keurig), and a nice sized fridge with a freezer (for your ice packs). The shower was just right in pressure. Breakfast was the norm, except they had fresh blueberries (nice touch). Didn't see a free newspaper.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your kind note and for highlighting our service. It's a pleasure to see that you enjoyed our hotel. Thanks and all the best for you! General Manager

"Wow...what a find!"

5
17/04/2016

Stay: April 14-16, 2016 I would like to commend the wonderful job the staff is doing at the Best Western Hartford Hotel & Suites. I know most people submit a review to issue a complaint, but when someone does an exceptional job, you need to know and they need to be commended, especially publically. I would specifically like to name Kevin McCabe, Sales Manager, and front desk, Myra Fields. We had a very large group that they needed to deal with and they could not have been more patient, efficient, compassionate...well, the list could go on and on. They managed to get our group of 50+ mostly on the same floor, which is a dream come true for chaperons (although we are so fortunate to have an amazing group of students, etc.). The rest of the employees there, although I do not have names, are doing an amazing job, also. The property is well-kept, clean, and they were able to keep up the supplies for breakfast for not only our very large group, but many other groups that were there, too, for the N.E. FIRST District Championship, being held at the XL Center. They also supplied shuttle service, which our team did not use, but other teams that may have been struggling financially, very much appreciated. We have been doing this for 21 years now, and I have to say, this has to be the best experience we have ever had, due to Kevin, Myra, & the rest of the staff here. When we were fortunate to have a corporate sponsor (we lost of business partner 4 years ago and it has been a struggle for our team), we stayed at some very nice hotels, with many amenities, and their staff is doing a much better job. We selected this hotel due to location (easy access to highway...close to downtown) & price, but I would recommend this hotel to anyone. The do not have a lot of fancy amenities, but the hotel rooms are nice, beds very comfortable with very nice bedding, etc. and you couldn't ask for better staff, etc. to deal with.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us so much. As we emphasis on personal service and individual guest approach, we are happy to see you highlighting our team as well. I will certainly share with them. Thank you and hope to be able to welcome you back soon! General Manager

"Great place to stay. Very friendly and helpful staff. Big clean rooms. Shuttle service to points of interest."

5
02/04/2016

Room had a king size bed, microwave, refrigerators, couch, chair, and desk. Included are free WiFi, and breakfast. I recommend this hotel . The staff were really helpful in guiding us on the points of interest in Hartford. The shuttle driver dropped us off in the morning and picked us up when we were done sightseeing. Excellent.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your kind note and for highlighting our service. It's a pleasure to see that you enjoyed our hotel. Thanks and all the best for you! General Manager

"Great stay"

5
30/03/2016

The staff at the Best Western was very accommodating and pleasant. We stood at this hotel for a cheer competition that was being held nearby. The rooms were clean and nicely decorated. The shuttle service to and from the venue was a huge plus. There was a variety of breakfast items available, the staff was very attentive and replenishing the items before they were emptied. This is I'm sure was a project within itself with so many hungry girls getting ready for their day. The pancake machine was a hit! This was the first time we've seen one. The girls all seemed to love it. I would definitely recommend staying at this hotel and will be looking forward to next years stay.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I'm very excited to share your comments with my team and let them know that their efforts have not gone unnoticed. Thank you again for your feedback and allowing us to be your home away from home. We hope to see you again soon. Warm regards. General Manager

"Always a pleasure"

4
28/03/2016

I give technical classes several times a year that are held here. The hotel is clean, quiet, comfortable. The staff are always helpful. We have had shipping and equipment problems on occasion and they have been great in helping solve them. There are plenty of restaurant choices within a short drive.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your kind note and for highlighting our service. It's a pleasure to see that you enjoyed our hotel. Thanks and all the best for you! General Manager

"awesome crew great rooms good area everything is walking distance."

5
27/03/2016

the only negative that i experienced was the lobby's concentrated coffee Maxwell coffee is usually good this coffee is like jail coffee lol no lie its watery don`t know why but their needs to be more options.. but overall great stay

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for taking time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We hope to see you again soon. General Manager.

"A Wonderful Experience"

5
17/03/2016

This hotel is well managed and is a great value for the price. It has amenities that can be found in four and five star hotels. Large well appointed guest rooms, easy check in and check out systems. Most importantly a well trained guest centered staff. As a professor of hotel management I applaud the management for creating a culture of quality service that enhances the guest experience. I really enjoyed the Keurg coffee in the guest room, the beds are the most comfortable I have experienced in a hotel. I recommend this hotel without the slightest hesitation

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for taking time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I'm very excited to share your comments with my team and let them know that their efforts have not gone unnoticed. Thank you again for your feedback and allowing us to be your home away from home. We hope to see you again soon. General Manager.

"Excellent service"

5
14/03/2016

I always stay at this hotel and the staff is incredible this last week i left money in my room after check out made it back home which is 2 hours away realized my money which was a decent amount was missing i then called the best western hotel on brainard where i stayed asked if they found any money and without hesitation they told me they had it in an envelope they attemptrd to call me which at the time my phone was dead and the returned every last dollar i really appreciate best western and the beautiful staff god bless and now best western is my go to thank u and god bless

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. We hope you visit us again in the near future. General Manager

"Recent Stay of March 11 & 12th!"

5
14/03/2016

The Management, front desk and housekeeping staff made us feel so welcomed, we didn't want to go. I would not hesitate to come back and stay longer at this location. Their customer service is above exceptional!

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Traveler, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us so much. As we emphasis on personal service and individual guest approach, we are happy to see you highlighting our team as well. I will certainly share with them. Thank you and hope to be able to welcome you back soon! General Manager

"Great hotel, great price"

5
13/03/2016

This hotel surpassed our expectations in every way. We loved our room, the staff was great, and the breakfast was plentiful with a variety of choices. Hotel shuttle was prompt for getting to and from the Connecticut Convention Center, a 5 minute ride away. Restaurants nearby, including delivery service.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Thank you again and hope to be able to welcome you back soon! General Manager

"Newly Renovated and Spotless Hotel"

5
08/03/2016

Newly renovated, with interior corridors, a large covered main entrance, very nice lobby/sitting area and large breakfast area. Good complimentary breakfast that included eggs, sausage, pancakes, plus all the other usual offerings. The room had a Keurig cup machine, a good TV, a good refrigerator and a good microwave. The bathroom was fine. The entire room seemed very new and clean. I stay in Best Westerns a lot. This one is not designated a "Plus" property but I think it should be.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your kind note and for highlighting our service. It's a pleasure to see that you enjoyed our hotel. Thanks and all the best for you! General Manager

"Beds were very comfortable"

4
01/03/2016

The beds in our room were extremely comfortable. Some of the best sleep I have received in a long time. Need additional amenities and staff responded efficiently and quickly. Can't wait to visit my children again if not just to stay at this Best Western.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Traveler, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites. We are glad to hear that you have enjoyed your time with us. Thank you and hope to be able to welcome you back soon! General Manager

"Weekend Away"

4
22/02/2016

This was our 2nd weekend away staying at this Best Western. The staff is excellent. It's not right in downtown Hartford, yet very close to everything!! The staff was wonderful about recommending good restaurants fun places to visit.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Traveler, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites. We are glad to hear that you have enjoyed your time with us. Thank you and hope to be able to welcome you back soon! General Manager

"Superb service. Spotlessly clean. New furnishings."

5
19/02/2016

This was the best Best Western we've ever stayed in. New furnishings and carpet, spotlessly clean, free shuttle service into Hartford sites. 24 hour coffee and tea available. Super friendly and helpful staff. Smiles everywhere. Great seafood restaurant right next door. Convenient to any place you want to visit in a wide radius.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Your kinds words and effort to share this with us is well appreciated. We are happy to hear, you had a memorable time here. It's nice to see that our effort in Service find its recognition as well. Thanks again and all the best. General Manager

"One night pleasure trip for the theater"

5
16/02/2016

Stayed at the Best Western as it was close to downtown and near our destination. Easy on/off to the interstate highway. Friendly and helpful staff. Clean and quiet room. Nice breakfast offerings. Because of our short stay we did not make use of their exercise room or the pool.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Thank you again and hope to be able to welcome you back soon! General Manager

"Great Stay, Very Spacious"

4
14/02/2016

I stayed at the Best Western on Saturday Night and checked in Saturday afternoon around 1PM. The area in which it is in is very quiet. The hotel is 3 stories and has a lot of parking all around the building (you can keep an eye on your car from the room. The lobby area was very spacious and quiet also very modern. The front desk staff wasn't really helpful in helping me find the room, they just told me my room number. I requested a double queen bed and the room was very spacious and clean. Very clean! I am happy with this hotel and happy with my stay. If I ever need to stay near Hartford, CT again, I will stay with this hotel.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Traveler, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites. We are glad to hear that you have enjoyed your time with us. Thank you and hope to be able to welcome you back soon! General Manager

"In town for Springsteen show"

4
13/02/2016

We went to the Springsteen show at the XL, decided to stay over rather than drive 1 1/2 hrs home after the show. After check in we took the free shuttle to the XL. The only thing that would have made the trip better would be if the shuttle ran late on big event nights. We would definitely stay here again.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Your kinds words and effort to share this with us is well appreciated. We are happy to hear, you had a memorable time here. It's nice to see that our effort in Service and our arrangements find its recognition as well. Thanks again and all the best. General Manager

"When in Hartford"

5
12/02/2016

We were in Hartford for a concert and choose the Best Western based on the Tripadvisor rating and we we completely satisfied with our stay.The room and the facility were spotless and the free breakfast was great.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your kind note and for highlighting our service. It's a pleasure to see that you enjoyed our hotel. Thanks and all the best for you! General Manager

"Amherst train show"

5
09/02/2016

Best place on earth , over 1,000 venders I can't say enough. My son loved Thomas the train . Also so many new products coming out this year . Not one bad thing it's great Jan 30 31 make a date to go . With your family

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I'm very excited to share your comments with my team and let them know that their efforts have not gone unnoticed. Thank you again for your feedback and allowing us to be your home away from home. We hope to see you again soon. Warm regards. General Manager.

"Great Value + Great staff = Great Stay!"

4
20/01/2016

Came into Hartford last weekend for the 2016 Winterfest Volleyball Tournament..and was delighted with my stay at the Hartford Best Western Hotel! The entire staff from chambermaids...to front desk was polite, punctual, helpful, and by all standards...."Top Notch". The front of house and sales manger Kevin did everything thing possible to make our stay exceeding enjoyable. They "happily" shuttled our parties back and forth to the Hartford Convention Center both after hours when we ran late...and additionally during the last day of our tournament saving many of our parties the hassle and cost of the city parking garage (even after we checked out and were no longer guest!). I highly recommend this hotel to any large groups coming into the Hartford area looking for a great service and strong value during their stay! Great Job Best Western! Thanks, Bill G.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you very much for your kind note and for highlighting our service. We spend a lot of time on special trainings to optimize personalized service and selection of talents. Therefore, its a pleasure to see that you enjoyed the encounters with our team. We will certainly recognize Kevin and our team for their great effort to make your stay memorable. Thanks and all the best for you! General Manager

"Wonderful stay"

5
19/01/2016

Based on other reviews and the price, we chose to stay at this hotel and were very glad we did. The room was very clean and quiet, the beds comfortable, the free breakfast more than adequate. Coffee and hot water for tea and hot chocolate were always available in the breakfast room when we came in during the evening. The staff were friendly and went out of their way to make us comfortable. I asked about the free shuttle schedule to downtown (only about 10 minutes away from the hotel) and learned that there was no schedule, that the shuttle was available to guests when needed. All in all, a great stay and terrific value. We would definitely stay here again.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Traveler, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us so much. As we emphasis on personal service and individual guest approach, we are happy to see you highlighting our team as well. I will certainly share with them. Thank you and hope to be able to welcome you back soon! General Manager

"Very Clean"

4
19/01/2016

We stayed here for a volleyball tournament our daughter was attending. The hotel was clean, the staff was courteous and went out of their way to accommodate us. We had a suite and it was clean and spacious and everything worked. The hotel is in driving distance(5 minutes) to everything you need.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Your kinds words and effort to share this with us is well appreciated. We are happy to hear, you had a memorable time here. It's nice to see that our effort in Service and our arrangements find its recognition as well. Thanks again and all the best. General Manager

"Welcoming and friendly encounter."

5
16/01/2016

Friendly, hospitable, welcoming. Always a hearty hello when entering the vestibule. Breakfast area was constantly being replenished and helpful assist . Sitting area was comfortable and fresh with internet access. Would definitely recommend for future stays.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Dear Guest, Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I'm very excited to share your comments with my team and let them know that their efforts have not gone unnoticed. Thank you again for your feedback and allowing us to be your home away from home. We hope to see you again soon. Warm regards. General Manager.

"Amazing"

5
12/01/2016

This is the absolute best deal in the Hartford area. We came to town to see our favorite basketball team, UCONN Women, at the XL center. It is not far from the venue. The hotel is just beautiful. We had stayed here some years ago when it was a different place. That was very nice, but this is awesome. The rooms are very large, decorated beautifully. The bed is sooo comfy, soft, yet firm. Nicer than some places where we have paid at least double. The sales manager, Kevin, is a really nice guy. We met him last time we were here, when he recommended a great place for a bite to eat. We have been there quite a few times since then and always are thankful for his help. This is right next to an airport, NO noise. They include a breakfast, that is okay, needs real butter, but other than that it is fine. This hotel is a real gem, we will stay here again.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. Kevin and our entire staff bend over backwards to ensure a great guest experience. We hope you visit us again in the near future. General Manager

"Solid Hotel"

4
02/01/2016

Picked this place because of the attractive price online but it was a nice pick! Free breakfast was better than most and room was clean but very standard. Had to stop in Hartford on my way back to the city and it was great for the price. Would definitely return

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. Our team really enjoys hospitality and hosting our guests during their stays. Thank you again for your review and allowing us to be your home away from home. We hope to see you back. General Manager.

"Better than expected"

4
23/12/2015

Just what we needed for a one night stay during a long road trip. No frills, but the room was clean, bigger than normal, the beds were comfy, the shower was awesome, and the breakfast was better than expected.

"Good but not Great"

3
19/12/2015

I was here for an extended weekend for business, Dec. 11-13. The hotel is pretty quiet, not the quietest I've stayed in. The constant humming noise in the hallway, which management reports as having been fixed, was ongoing. It was a curiosity, but I couldn't hear it in my room so it didn't really bother me. The hotel is pretty clean but not the cleanest I've stayed in. One of the days I was there, I left the room at 11 AM, and when I returned at night the room had not been serviced. Not catastrophic, but not really an acceptable mistake either. The room is pretty comfortable, not luxurious, but not spartan either. There was a nice refrigerator in my room, which was helpful. IMPORTANT TIP : While the hotel is extremely convenient to the highway, the airport, and within about 15 minutes of a lot of excellent dining options, Upon arrival at night there is really nowhere to eat. So if you're arriving late bring your own food!! Also the breakfast is really sub-par for this type of hotel. The coffee had a metallic taste, usually indicative of the urn needing to be cleaned. And the pastries were stale. Again, no big problem, I went to a supermarket (surprisingly difficult to locate) and brought my own granola bars into the room. So the bottom line...the hotel is fine but nothing to write home about. I'm returning to Hartford for business in a few months, and I may very well stay here again, with slightly lower expectations. Hopefully they will improve the breakfast and fix the strange humming by then.

"Clean and comfortable"

4
02/12/2015

Our king room was roomy and clean. There were luggage trolleys available, large elevators and a free breakfast. The staff was friendly. There was just one little thing that bothered us. A hum. A constant hum that would not cease. At first we thought it was the fan in the bathroom but when we left the room, we found the hum was even louder in the hallway. We were on the second floor, and I am not sure how many rooms were in range of this constant annoyance. Hotels cannot control noise from the surrounding area, but something should be done to ensure the inside environment of the hotel is quiet. We called the front desk and asked about the noise and if anything could be done about it. The persons at the desk were not helpful. We used our earplugs and got a good night's sleep in spite of the constant hum. The hum was still going the next morning when we rolled our bags down the hall to the elevator. I hope they fixed it, but if the attitude was any indicator, I expect whatever is causing that noise is still humming away. If you are sensitive and need quiet to sleep, this may not be the right place to stay.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I do appreciate the feedback on the humming sound. The front desk staff alerted the maintenance staff and we got the issue addressed in the same week. It was a roof-top fan that had developed a mechanical issue requiring an adjustment. I hope that you will consider staying with us so that we can have another chance to provide you with a superior experience.

"Good Rooms, Skip the Breakfast"

4
19/11/2015

Had a king size room with desk and accent chair. Room was clean and roomy. Staff was very friendly and courteous . Only downside was the complimentary breakfast which was limited and just ok in quality. But you're not staying there for the food. You won't be disappointed with the room.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. Our team really enjoys hospitality and hosting our guests during their stays. I am excited to share some improvements coming to our breakfast offering in January 2016. Thank you again for your review and allowing us to be your home away from home. We hope to see you back. Happy Holidays. General Manager.

"A good choice"

5
16/11/2015

Hotel was clean and updated. We did not use any of the services provided other than the shuttle service, which was efficient. All the staff were friendly, efficient and thorough. We would definitely stay here again!

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. Our team really enjoys hospitality and hosting our guests during their stays. Thank you again for your review and allowing us to be your home away from home. We hope to see you back. Happy Holidays. General Manager.

"Worked Well for Us"

4
16/11/2015

We were in Hartford for the Women of Faith Conference and were happy not to have to drive and to have the shuttle each day take us to the XL Center. The downside was waiting at the end of each day to return since there were so many also waiting. We wound up taking a taxi but there were four of us, so that was OK. We were happy to just walk to a restaurant after a long day on Saturday, and the Chowder Pot IV was excellent. A real bonus!

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I do appreciate the positive feedback on the complimentary Shuttle service. We plan to have extra van for next year's event to make this a bit better for everyone. I'll certainly share your comments with my team and let them know that their efforts have not gone unnoticed. Thank you again for your feedback and allowing us to be your home away from home. We hope to see you again soon. Happy Holidays. General Manager.

"Overnight for Women's Conference"

5
16/11/2015

Clean, large room, recently renovated. Breakfast included. Omelet, sausage, pancakes, oatmeal and fruit available. Courteous staff. Shuttle available for our conference. Would definitely stay here again and would recommend it. Costs less than the "Downtown" hotels. 5 minute drive into the city.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I do appreciate the positive feedback on the complimentary Shuttle service and the breakfast. We look forward to hosting your group again in 2016 conference. See you again next year. Happy Holidays.

"Awesome hotel at a great price!"

5
15/11/2015

Stayed for a huge convention at XL center, slept on comfy beds,ate sausage eggs ar free breakfast, friendly shuttle free to downtown, free parking added up to an excellent experience at a great price.Earned my business everytime I am in town.

"Great hotel"

5
12/11/2015

I loved my stay here. I met my husband here for a night while I was working in NY, and he was working in Boston. Perfectly clean hotel and room, it's a great location right off the highway. Free parking lot. The bed was SO comfortable. Room was huge, we had a king bed with a couch, tv and desk.

"Nice Rooms"

5
05/11/2015

Very nice rooms at this property, a bit out of the way of major attractions but very close to us-91. Large 40 inch flat screens in the rooms with newer beds and furniture. If your looking for a quiet clean hotel for a great price this is it. They have a pool and workout room and whirlpool, but I didn't use them but they looked good.

"Comfortable Beds! Newly Redone!"

5
04/11/2015

I stayed here because I had an interview at Hartford Hospital nearby. This hotel far exceeded my expectations! The hotel has been recently redone and I could tell. The eating area was modern. The lounge area had a new TV as well as modern business workstations. The manager was extremely kind, and even gave me an umbrella to borrow when he saw I was going out in the rain. The most unexpected feature was the room. The room was very large with a separate area with a couch and table, as well as a full sized desk and modern chair. There was also a sink and a fridge. The best feature was the bed! The bed was probably the most comfortable hotel bed! Overall the room felt very clean. There was a free shuttle to the hospital, and the manager was very accommodating with regards to this shuttle. He even suggested that I keep my car in hotel parking lot (even after checking out) in order to take the shuttle to and from the hospital. There is no restaurant in the hotel, but next door there is a really great seafood restaurant with wonderful chowder. I went on a Wednesday night, and this restaurant was very full. The only negative was that my wake-up call came about 10 minutes late (thankfully I had set my phone alarm, so it didn't make a difference). Overall, great and unexpected experience.

"good"

5
04/11/2015

good place to stay,plenty of parking.room was clean and bed and pillows were comfortable.extremely quiet room as did not hear any noise in the two nights we stayed.breakfast was excellent as there was a good selection such as bacon,sausage,eggs,bagels,muffins,yogurt ,fruit,cereal,juice,milk,coffee,All the hot food was hot.the lady doing the breakfast did a great job.Only minor complaint was heater in room made a slight noise when blowing heat which was a little irratating on second night.

"personal"

5
03/11/2015

My family and I were on an emergency. The Staff at Best Western secured a room for us when rooms were booked; were very compassionate to our situation and assured our comfort while meeting our needs. Their warmth, friendliness, caring and words of comfort uplifted us in our tragedy.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Ms. Janice, Thank you for sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I am glad you loved our hotel and were able to enjoy the amenities to make your stay comfortable and memorable. Especially, thanks for all your kind words for the team at the hotel, they were very happy to receive your kind words. Thank you again for allowing us to be your home away from home.

"Could not get World Series on TV?"

2
01/11/2015

We are here for my daughter's softball tournament and planned to kick back for the evening and watch the Series in our hotel room. Well, our room could not get Fox. There was ONE employee on duty, who was help - tried but had no training or support. Finally, by the 8th inning she managed to managed to get the game on in another guest room and moved us. But super frustrating....Last time EVER at a BW. Kudos to the employee for working so hard to correct a bad situation, but should never have happened or been so understaffed.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately, your experience was an isolated technical glitch for a specific TV where the FOX network was not displaying correctly. The problem has been fixed to ensure future guest satisfaction. I hope that you will consider staying with us or other Best Western hotels again so that we can have another chance to provide you with a superior experience.

"This Place is Big"

3
26/10/2015

The Best Western Hartford Hotel and Suites is a big property, so be prepared if you book rooms here. The long---really long--hallways make lugging suitcases and walking to the breakfast room a time-consuming process. Let them know if you have anyone in your party with mobility issues. We didn't, and we had to adjust for her needs. It is a convenient location, but it was not typical of most Best Western facilities in my opinion.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We do have 129 rooms spread out over 3 floors and serviced by 2 Elevators. We also have 3 luggage carts available for guest use and our team is always ready to help any guests who need additional assistance with luggage or any special requests for help. Thank you again for your review and allowing us to be your home away from home. We hope to see you back.

"Jury's Still Out"

4
20/10/2015

Property has pretty lobby and great breakfast. Room was nicely decorated with comfy beds. Wasn't comfortable with groups of people right outside the front door smoking...or no close restaurants...or not in the best location. Just be prepared.

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. The hotel does had designated smoking areas in the back of the buildings. Our apologies on behalf of other guests who choose to smoke in non-designated areas. The hotel is conveniently located at Exit 27 on I-91 and also 2.5 miles from downtown hartford. We are also next door to an award winning restaurant called Chowder Pot. Our friendly front desk staff has selected a list of recommend restaurants for many different preferences; all within 5-10 minutes of driving range. We hope to see you again soon for a far superior experience.

"WELL WORTH STAYING AT!!!"

4
13/10/2015

Our family was looking for a hotel to stay in as we went to visit Hartford University. All the "name" brand major hotels were so priced through the roof it forced us to look elsewhere. Found Best western near the airport and the pricing was fantastic, basically about half the price of the name hotels. Looked up the reviews on TA (of course!) and didn't hesitate. WELL WORTH THE STAY!!! Clean comfortable rooms, the bed was one of the most comfortable I have ever slept on and the location was about two minutes from all major highways! Please do not hesitate to stay at this hotel, because it is a 5-10 minute ride outside of Hartford, people may thnk twice, but don't the money you save, the clean room and wonderful staff make it worth it!!!

Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We recently completed a full renovation and everything you see, feel and touch is brand new. The renovations seem to be resonating very well with the guests. Our team is glad you felt happy with your stay. We hope to see you back. General Manager.

"Fantastic hotel!"

5
08/10/2015

Entire hotel newly renovated! Great (free) breakfast. I've been staying here for about ten years on a regular basis. Service is consistently superb. Kevin, Eddie and the entire staff ensure that all needs are met. They go above and beyond. Any problems, which are rare, are addressed immediately.

Hartfordgm, Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review
Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad you loved our hotel and were able to enjoy the amenities to make your stay comfortable and memorable. Thank you again for your review and allowing us to be your home away from home. We hope to see you back. General Manager.

"Good Value"

4
02/10/2015

Clean, very good free breakfast, easy check out. Good seafood restaurant next door with great bartenders. Very friendly staff. Will stay there again. Lobby was very big with lots of room to work if you did not want to work out of your room.

"Nice hotel at a great price"

5
28/09/2015

I'm normally not a fan of airport hotels, but we needed to pick up two people from Bradley in the morning, so I chose this Best Western. We'd been on a road trip all week, staying in hotels and motels throughout New England. Most were fine, but this was the only one with a refrigerator, and boy, I really missed that! The bed was really comfortable and pillows fluffy. The room was large, so was the bath. It was really, really quiet, something I didn't expect at an airport hotel. Breakfast was good, they had nice fluffy biscuits! Check in, was courteous and efficient. If you need a hotel in the Windsor or Springfield, MA area, this one is very well priced, quiet, and comfortable.

"I will go there again"

4
28/09/2015

We will stay here again. It was clean and updated. The exercise room was nice. It had a pool as well. A vending machine and ice maker that was working. Easy check in and check out. Loved the big TV. Free WiFi. The breakfast was fine. Not 5 star but good basic choices that include bacon and microwave omelets and a pancake making machine. Needed more seating by the food. Needed to empty the garbage more often. Easy access off highway. No views but not a problem.

"Happy We choose this hotel"

4
28/09/2015

We just needed a place to sleep and get some breakfast. We were on our way home from a college visit and had a youth football game on Sunday so we decided to stay in Hartford. The choices were Best Western or Days Inn. Accidentally we went to the Days Inn first. BOO YUCK!. I was happy to find out we were in the wrong place. So we went next door to Best Western. It was clean. The rooms were updated and comfortable. Loved the TV. Love the coffee, microwave and small fridge. Breakfast was fine. Not 5 star good but enough to fill our bellies. Seating was difficult and the garbage needed to be emptied but those were minor complaints. Nice exercise room. We have s child that goes to college in Hartford and if we ever need to stay over we will go to Best Western again for sure.

"Winter storm led us to an unexpected getaway place"

1
27/09/2015

My husband and I first stayed at this hotel in February 2015, after getting caught in a nor'easter. It was an unplanned two-day stay, but we were comfortable and cozy the whole time. We chose this hotel when returning to Hartford in September 2015 and were not disappointed. Parts of the hotel were still undergoing renovations during our first stay, and the end result is worth it. The rooms have a nice, roomy layout and nicely updated decor -- bright and modern. The dining area also has a nice layout with various table heights and a couch. The food options are typical Best Western breakfast, but they are good quality (and Best Western has the best breakfast menu I've ever come across for an economy brand). The hotel's location offers easy access to the freeway without appearing to be overpass-adjacent. The wireless internet is fast and reliable, even with multiple devices connected. It's also worth noting that during the winter storm, we never saw a lag in service -- and were pleasantly surprised to find even the full breakfast layout each morning.