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Hotel advantages
Hotel services
Lounge bar
24/7 reception
Elevator
Fitness center
Complimentary breakfast
Free Wifi
Multilingual staff
Charge Applies For Parking On Premises.
Restaurant on site or nearby
Restaurant on site
Room services
Hair dryer
Iron and ironing board
Description
Customer reviews
4.0
based on 1335 guest reviews
Excellent
484
Very Good
558
Average
172
Poor
72
Terrible
49
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Comfortable Stay with Excellent Service"
We stayed at Best Western Plus Park City Malmö for one night and had a very pleasant experience. When we arrived, we discovered that the TV in our room was not working. The reception staff handled the situation professionally and upgraded us to a room with a beautiful view of the Öresund Bridge and the sea, which we really appreciated. It turned an inconvenience into a positive experience. The hotel is modern, comfortable, and well maintained. The reception staff were friendly, welcoming, and helpful throughout our stay. One of the hotel's biggest advantages is its location. There are plenty of restaurants within walking distance, and a large ICA supermarket nearby, making it very convenient whether you are staying for one night or longer. Overall, we had a great stay and would happily choose this hotel again when visiting Malmö.
"Good hotel in great area"
I stayed three nights in this very good hotel. Excellent location in the attractive Västra Hamnen area. Shopping and restaurants nearby and it's possible to walk to the old town. Nice, service minded staff and dog friendly with water bowls and doggy treats at the entrance. Good breakfast buffet. Some beers on tap next to the Reception but a bit overpriced. I'd give them a 4.5 rating, if I could.
"Great Hotel in Great Location"
Very good hotel lovely view from room over city. Arrived early and was given early check in the staff were all proffesional and kind. Breakfast was the best plentiful and catered for all. Bed extremely comfortable and slept well Supermarket nearby and also near waterfront so was great location . Toiletries and towels provided but they wasnt any body wash just shampoo for hair although this was a minor flaw and Im sure I would have been given if I had asked. Over all an excellent stay and I would stay here again.
"Good breakfast"
Stayed here on a business trip for three nights and had a very good experience. The hotel and my room were modern and clean. The room was spacious, comfortable and quiet. The location is good, restaurants are nearby, you can walk over to the promenade and beach. The breakfast was good, too, with vegan options as well.
"Bad hotel worst staff"
You are wasting money by coming to this hotel. The room is hot and the AC doesn't work. The lady on the reception says "open the window, I am not a technician so I can't do anything about the centrally controlled AC". When asked if this will be rectified in the morning, her response - it's an eater break, they can only look into this on Tuesday (today is Thursday). Wow! This is hospitality. Shame.
"Good hotel to use as a base"
Hotel was our base for a week's trip to Malmo and the area around. Location it's not in the city centre but this isn't a problem as it's only 15 mins walk to the centre or 5 mins in a taxi. It is near the Turnibg Torso and you get a great view from the bedrooms that face onto the main road of it. Room was very comfortable on 7th floor and had extras like a coffee machine which was part of the deluxe room. We didn't eat in the hotel at night but breakfast was plentiful with a good range and choice of food. There is a pizza shop round the corner as well as a large supermarket too. Staff were very polite and it was a good base to use.
"Great location"
We spent several nights at this hotel. It was an ideal base for visiting southern Sweden and Copenhagen. Breakfast was included and was decent. There are many tour groups, and the hotel staff make an effort to keep the buffet full, but sometimes it's just too busy. They only serve filter coffee, but we didn't mind. The hotel itself is old and has no air conditioning. Normally, you don't need it in Sweden, but with climate change, this is becoming a problem. The hotel staff are extremely friendly and helpful. The exercise room is very basic, and there aren't many machines. Guests in Sweden like to exercise in the morning, so there is some traffic.
Dear Gerd S Thank you for taking the time to share this detailed review and your kind comments about the staff. Yes, unfortunately the hotel does not have air condition which would have been needed during the hot summer days. Thank you also for your comments about the gym, which is something we are planning to rectify. Thank you again. Kind regards R Salzmann General Manager
"Disappointingly average at best"
Not close to the main part of Malmo, a bus ride away. Old fashioned outdated building, not the warmest welcome from staff. Room very basic, TV not working so had to switch rooms. No A/C despite being a hot day, was given a fan. Bathroom clean but very outdated, shower screen meant water went everywhere. No fridge in room. Breakfast was average. Overall disappointing.
Dear 413clarer Thank you very much for taking the time to share this detailed review. We are very sorry to hear that we did not live up to your expectations in many area. I can at this stage only appologise, also for the TV not working. This is something we are working on rectifying shortly. Thank you very much for staying with us. Kind regards R Salzmann General Manager
"Great Hotel, and a pleasant stay!"
We had a comfortable stay at this well-connected, clean hotel. A good, varied spread was on offer for breakfast too! The city bus stops directly outside and there is a big supermarket opposite. Regina Salzmann, the general manager, went out of her way to make our stay more comfortable, her professionalism really made the difference! We would recommend this hotel, and would stay again.
Dear Chris Thank you very much for taking the time to share this review. We are delighted to hear that you enjoyed your stay and I am especially happy that I was able to make a positive difference to your stay with us. Thank you again for choosing to stay with us for your visit to Malmö. Kind regards. Regina Salzmann General Manager
"Quiet hotel, good standard"
Lovely hotel, breakfast was great. Parking at hotel is limited and we had to park in the multi-storey across the street. Very quiet location with bars and fast food places close by.
Dear Carolinescargill Thank you very much for taking the time to share this nice review. We are delighted to hear you enjoyed your stay with us. I am sorry to hear that there was no space available in our garage. It is subject to availability due to the limited size which was the case during this very high demand period. Thank you again for staying with us. Kind regards R Salzmann
"Comfy clean hotel"
Lovely comfy hotel room close to all amenities. Short walk to the sea which has a lovely little array of coffee shops restaurants and gelato shops and easy to grab a malmo bike to cycle around Malmo so you can see all the sights safely and easily👍handy little hotel situated in a handy location and great breakfast too⭐️
Dear JennetM_12 Thank you very much for taking the time to share this lovely review. We are so happy to hear you enjoyed your stay and would like to thank you for your kind recommendation. Welcome back Kind regards R Salzmann
"Great find"
Great hotel in a good area in Malmo. Number 3 bus stops right outside hotel but only a 15 minute walk. The area the hotel is in is really lovely, on the coast with little canals and park nearby. Getting to Copenhagen city or airport is extremely easy. The hotel was clean, comfortable and I found all the staff I can into contact with friendly. Good breakfast
Dear R0nmar Thank you very much for taking the time to share this review. I am so happy to hear you enjoyed your stay and I would like to thank you for your kind recommendations. Thank you again for staying with us. Kind regards R Salzmann
"Great conference hall and good lunch"
We had a medical conference here, good lunch and good snacks. However if you want a cappuccino as a side order, it costs 62kr, without coffee art. Is this a joke? I can get better in Stockholm! How absurd. Rude staff without any smile. The location is around 15min walk from city central, a quiet place. Clean and new facilities otherwise.
Dear drSShen Thank you very much for taking the time to share this review. I am happy to hear you had a good conference with us. I will also look into the cost of coffee. Thank you for bringing this to my attention. Kind regards R Salzmann
"Marvellous Malmo"
Malmo is a wonderful city,so friendly and helpful and the honesty and good manners of the people is outstanding.The best western is true reflection of this.Hotel is spacious and well maintained.Breakfast was excellent and choice was unending.Rooms were spacious and comfortable and well maintained. A definite stay when in Malmo!
Dear 673carolinec Thank you very much for taking he time to share this nice review. We are delighted to hear you enjoyed our lovely city and your stay with us. Thank you for visiting. Kind regards R Salzmann
"Great little hotel"
Great clean hotel with friendly staff and good breakfast. Perfect location in lovely city and easy access to Copenhagen. Restaurant staff is lovely and housekeeping is very efficient and good. Highly recommend this hotel even if you are visiting Copenhagen.
Dear HoustonMoose Thank you very much for taking the time to share this nice review and for you kind recommendations. We are delighted to learn that you enjoyed your stay. Thank you for staying with us. Kind regards R Salzmann
Have any questions?
Is breakfast included in the rate?
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
How do I book a free night using my Best Western Rewards® loyalty points?
Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
Can I pay with Chèques-Vacances?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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