Best Western Plus Airport Hotel Copenhagen

We stayed in a brand new room. It was spacious, sparkling clean and perfectly quiet. The restaurant is good. All the negative reviews must refer to conditions before the hotel was completely renovated in 2026. I think you can ignore them now.

Rather expensive, but a very good option for a family. The room was spacious and had a large area for luggage, which was very convenient. There was a double bed, a bunk bed and a single sofa bed, so plenty of sleeping space for a family. The room was clean, the staff were friendly, and the breakfast was good. Strangely, there was no TV in the room, although with everyone on their phones these days, we didn't really miss it. A comfortable and practical place for an overnight stop.

There is no shuttle bus!! Uodate the website.

Absolutely terrible - simply I could hardly sleep because of the noise from the neighboring rooms and partly the youth club in the area around the hotel with shouting and screaming. ( I used earplugs as well). The worst was the noise from the neighbor - as the hotel is apparently very poorly soundproofed (old building). The room / bathroom was also worn out. They are rebuilding the restaurant - so construction noise must be expected. Otherwise the staff is nice and doing their best. Conclusion: do you want to sleep? Peace and quiet? Don't want to live in a big drum? - find another hotel!. ******************************************************** Helt forferdelig - ganske enkelt Fikk nesten ikke sovet pga. støy fra naborummene og tildels ungdomsklubben i området omkring hotellet med råp og skriken. Værst var støy fra nabo - da hotellet tilsynelatende er veldig dårlig lyddisolert ( gammelt bygg). Rommet / badet var også slitt. De er ved at bygge restauranten om- så byggerot må man regne med. Ellers er parsonalet hyggelige og gjør deres beste. Konklusjon: vil du sove ? Fred og ro ? Ikke vil bo i en stortromme ? - finn et annet hotell !

Stay away, they will take your money and not give you a room. Booked and paid for reservation, when I arrived there they could not find my name even though I had proof with receipt and the tight hotel and address. I had to book a different hotel And they never returned my Money. My parents stayed there the week before they said it was the worst experience. The hotel is old, the beds were like boards, smelly, no iron, no telephone, no paper towels, raggedy towels and they had to wait an hour in line because one girl was checking people, answering phones, rushing towels to rooms. I stayed at the comfort hotel and for 60 euro more it was well worth it. Best Western should not be associated with this kind of motel. Worst than a hostel.

Totally outdated hotel. Like traveling back to the 1970'ies. Old rooms. Extremely tiny bathroom. Old furniture. Too soft bed. Noices heard from activities in the room next door.

I have stayed in this hotel numerous times whike traveling for business. Rooms, are poorly heated in the winter and no cooling in the summer, there are electrical sockets hangung off the wall, walls are thin, i coukd hear people having sex next door. You can hear people moving around in the corridors, only 1 small pillow provided in the room with a single bed sheet even though its a double room

So bad! Beds are very not confortable, food is just horrible and staff is not polite. Never again ! Run away !

Unpleasant stay. Would never stay here again. Red stain on bed linen (see photo), old toothpaste stains on tower. Overall condition of the room really bad. I got in really late on a business trip. Tired after travelling multiple flights due to weather cancellations. Did not have the energy or will to go down to the desk and tell them about the state of the room. I left the next morning and again did not have the energy to raise this issue with the reception. I just wanted to go home after this long delay. I did however send them an email after arriving home but as I had already posted a negative review on Booking they viewed it as a "threat" and were not willing to do anything about it. The review has now been removed from Booking which I find really bad practice on behalf of Booking.com.

Noisy, tired & overall awful! Location is all this place has going for it! 10 minutes walk to airport. Avoid….

The location is convenient, just a 10-minute walk from the airport, and the bed is comfortable. However, the bathroom is very basic—there's no tub or shower door, just a curtain in the corner, so water ends up everywhere. There's also no phone in the room to contact reception. When I forgot my toothbrush and asked for one, I was told to buy it at the store instead. Renovation work started early in the morning, creating loud noise and noticeable vibrations throughout the room. I would not recommend staying here. The rates should be discounted to compensate guests for the disruption caused by the ongoing noise caused by the renovations.

Very noisy. No insulation in walls or windows. Rude staff. Will never visit this hotel again. Had to show them my booking to be able to eat breakfast as their system showed we had not breakfast included. Felt like a total ripp off this place.

The room had what I needed for a one night stay close to the airport, but the quality was lower than I expected. The corridor was in bad shape and the room was far from perfect, with some stained walls and the bed lacking proper support for the mattress. I did not try the other services the hotel had to offer. The hotel is in a good position to reach the airport on foot, but close enough to the metro if one wants to reach the city centre.

This hotel is not representing ain't worthy its name. The lobby is quite nice but as soon as you enter the elevator you get the feeling, you know, THAT feeling. When the doors then pops up you get greeted by that dusty wall to wall carpet smell that still holds the cigarette odour from 1991. Charming. The carpet also looks like it was cleaned back in 1991. If you're unlucky like me and book a room last minute, you can tell from what they give you. The bed was rock solid and the only upgraded thing in the room was the TV. The chairs deffo had been sprayed down with seamen, or someone had been enjoying a salad with garlic dressing. The fact that Best Western is trying to save the environment is good, but they forget to inform their guest that if you want your room cleaned and fresh new towels, you have to put the sign out on your door. The fact that the door to my room looks like someone has been trying to break in, surprises me. I want to break out. 2 stars: 1 for good location and 1 for the poor staff that works with what they got..

Smelly carpet. The whole night I could smell the bad odour from it. Sink would get clogged. Very outdated washroom which was too small. Hot and no air conditioning even though it was mentioned. Overall bad experience. Not staying there ever again. For what the hotel charges, no service is provided

Stayed for 1 night with the family before we moved on. You enter into a pleasant reception/bar/restaurant area. Rooms are a good size but are basic. Everything worked in the bathroom but don't expect any luxuries. Main thing is that the room was clean, which for a short stay is good enough for me. They do need extra staff though!

Convenient to drive to and get to the airport from, relatively clean, decent breakfast, and a large room for a family of two adults and one small child. They have a parking lot for your car, but it was completely full on the day we arrived. The only real negatives were that the shower was too small for a large man (and personally I don't care for shower in the bathtub -setup) and the carpet floor.

Great location for getting on the metro into center of town (5 minute walk to Kastrup station - 100 DKK for a day pass). Very good breakfast. Huge rooms with comfortable beds, but no aircondition and it wasn't cold in Copenhagen when we stayed. Fortunately there was a fan available so we survived...

Toilet with see-trough glass door.. no mini bar/fridge. Otherwise not the worst, but will not visit again unless I travel alone.

I had two separate stays here, booked under the same conditions for two adults via Booking.com. The first time, everything went smoothly. The second time, I was unexpectedly forced to pay extra at check-in for the second guest, even though the booking had already been fully prepaid. The front desk staff were disrespectful and uncooperative, offering an ultimatum: pay more or forfeit access to the room entirely. They disregarded the confirmation details and instead blamed Booking.com, despite being a voluntary partner on that platform. The hotel's physical condition is poor—the room had a bad smell, a clogged bathroom, and generally worn-out interiors. Carpets, walls, and furniture show clear signs of neglect. It feels long past due for proper renovation. Despite being labeled an “airport hotel,” it's a 30+ minute walk from the terminal with steep stairs and uneven pavement, and no shuttle service available. It's not suitable for guests with luggage, families, or those with mobility issues. It was disappointing to see the Best Western brand name attached to a place with such inconsistent service and declining standards. Do not confuse this with the reliable Best Western quality often found in the U.S. This experience fell far below that expectation. I would not stay here again and would advise other travelers to double-check all booking details and prepare for unexpected charges, especially if arriving in the evening.

Warning! The hotel does not issue an invoice. Business travelers should take this into account, as tax settlement and refund is not possible for this hotel.

The hotel I slept in was incredibly dirty and worn out. I was surprised how badly the carpet, walls were stained and dirty. I don't blame the hotel employees for that. The room is in such a state that it only requires a major renovation. I am surprised that I found such a level in the Best Western chain, especially since it is a Best Western PLUS hotel. It seems that Best Western representatives do not check the quality of hotels that are members of the chain at all.

You completely deceived us regarding the your standards! You knew perfectly well about that ridiculous elevator system constantly going up and down, ruining every ounce of sleep we had. I will do everything in my power to make sure no one ever stays at that hell, hotel again. I'm already calling my credit card company to get a full refund. You sold me a room you knew would ruin our sleep, and we checked out way earlier than expected—unacceptable!