Best Western Hotel West Towne Suites,  Madison

4.0/5  - based on 448 guest reviews.
650 Grand Canyon Drive, 53719-1044, Madison, United States - See map
+1 608 833 4200 +1 608 833 5614

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 448 traveler reviews
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There are a lot of hotels in Madison, but only one guarantees your stay is just like being at home with a generous peppering of luxury and quality. The Best Western West Towne Suites offers free made-to-order breakfast and Wi-Fi. Located near the University of Wisconsin and the UW and VA Hospitals, if you're traveling on business you don't need to go far. Many guests are here for the Alliant Energy® Center or EPIC Systems and CUNA Mutual, but why not enjoy the bevy of restaurants and shopping while you're here? Check out one of the Badger football games, spend the afternoon at West Towne, Greenway Station and Hilldale Mall, or indulge in a cultural dose at the World Dairy Expo and Midwest Horsefair. When you're staying at the best Madison hotel in town, you're never far from the action. Reddan Soccer Park and the Madison Ice Arena are a fantastic way to spend the day. Maybe you're here with Epic Systems, University Research Park, TDS® Telecom and Spectrum brands, or the Prometric Testing Center. Our staff is happy to ensure your business needs are met. However, when it comes time for play, this Madison hotel is just as generous. Laser Tag and Schwoegler's Bowling Lanes are next door and two blocks from the Hotel. Neighboring towns such as Middleton, Fitchburg, Verona and Oregon are within a ten minute drive. Stroll down to Madison College or Memorial High School to catch a game. The Henry Vilas Zoo, Arboretum, University Ridge Golf Course, Odana Hills and miniature golf at Vitense Golfland always make for a great trip. Of course, complimentary Wi-Fi and breakfast that includes a choice of fresh eggs "cooked the way you like it", French toast, pancakes, sausage, bacon and potato cubes. You can also choose from fruit, assorted cereals, yogurt, muffins, bagels and bread. You can also enjoy the convenience of our complimentary shuttle to local areas. Book your next stay with the Best Western West Towne Suites for an easy, enjoyable trip!

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Room 1

Guest reviews


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based on 448 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
202
Verygood
 
135
Medium
 
60
Poor
 
32
Horrible
 
19
Business Business 97
Couples Couples 94
Family Family 169
Friends getaway Friends getaway 34
Solo travel Solo travel 38
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western West Towne Suites,Madison
  • 5
    « RELAXING STAY »

    Wonderful services at the hotel. Very comfortable stay. welcoming and amazing staff members. I recommend everyone to visit and experience the hospitality of this place. The breakfast was amazing. Great

    5
    « Great Stay »

    It was a nice stay. I always go through Madison but we never stay over night. This Best Western was easy to get to and the location was close to a lot of shops/ mall that we like going to. Once done with shopping my family really enjoyed the room. The breakfast was great. It was nice to have a meal cooked for us before leaving to continue our trip. Will plan on coming back that way in the future. We really enjoyed the rooms and the staff was very nice.

    5
    « Cooked to Order Breakfast »

    Where else in the Madison hotel community, or frankly anywhere, other than at a B & B, can you get a real cooked to order free breakfast. No scrambled eggs out of a bag, no steamer tables. A fresh, over easy egg, or made to order pancakes. Great bacon. Pleasant setting, not cramped. Not fancy, but simply wholesome. Why can't others do this ?....?? Our Kudos to Best Western Madison. The rooms are nice, and the front desk is gracious, but what continues to bring us back is their breakfast.....

    4
    « Overall good stay... »

    Brought my daughter to Madison for her 16th Birthday celebration. Location was perfect. She was looking forward to soaking in the tub and using a bath bomb.. the tun wasnt functional and we didnt know until 8pm or we would have requested a different room. It was a horrible disappointing way to end the night. Breakfast was good but bacon was literally the thinest, smallest 2 strips I have ever encountered in my life. Staff were amazing, just wish amenities would have been better.

    5
    « Great stay at reasonable price. »

    I travel to Madison frequently for business and am very pleased to have located this hotel. I signed up for rewards member program so I am earning points and have been pleasantly surprised at the automatic upgrade to a suite room. The cooked to order complimentary breakfasts are fantastic!

    5
    « Great Place Great Price »

    Very new and updated. Nice amenities. Good Location. The staff was friendly and the rooms were very nice. Breakfast was very good.I would definitely stay here again when I go to Madison. I was pleasantly surprised.

    5
    « Comfortable stay »

    This hotel had comfortable, large rooms with comfortable beds. They had a complimentary hot breakfast which was a nice touch compared to usual continental breakfast options. Also had continental. Rooms had two beds and sofa bed which was great for a group.

    1
    « Inconsiderate & uncourteous management »

    We have checked in here late evening and unfortunately our card was not working due to bank maintenance issue for few hours.we informed this while check in.later we went out and returned by 10 pm and desk guys locker room and started asking for payment. Fortunately I had some cash with me so been able to pay but just imagine no haven't had cash....think would have been expelled :( Also I gave them a brand new bill/note to deposit as cash and in return I received a completely torned old bill/note. Seems extremely inconsiderate management so be prepared for surprises.

    2
    « I was not happy!!! »

    Check blankets for blood before laying in your bed. I wish I would have. I was not happy. Then wasn't offered cleaning service until next morning. But other then that my overall stay was very pleasing. And Danny at front desk when I checked in was ABSOLUTELY AMAZING. She made me feel right at home .

    5
    « Will stay here again! »

    Stay at the Best Western while visiting my son in Madison! Super friendly staff, clean and loved the location. Close to restaurants, West Towne Mall, theater, and right off the hwy. The breakfast here is great!!

  • 5
    « A lovely place to stay while in Madison »

    I was in Madison for business. The hotel was great. Not a whole lot around it, but easy access to downtown. Well maintained. Comfy beds. Made to order breakfast was lovely. It's nice being able to have real eggs any way you want them (or pancakes, omelettes or french toast). I enjoyed my stay here and would come back again

    5
    « Very spacious accommodations! »

    I was there for training at Epic, and stayed at the Best Western West Towne Suites. The staff were excellent, the breakfast was absolutely perfect, and the location was very convenient to restaurants, shopping, and driving to the Epic Campus. The rooms were huge, and came with a small refrigerator, microwave, and coffee maker. I was very pleased with my stay here and would definitely come back again!

    5
    « clean »

    probably the cleanest hotel we ever stayed at. the breakfast is made to order and very good. easy check in and check out. location is good. easy to get to downtown. the kids thought it smelt like fruity pebbles which is better than musty carpet like most places.

    5
    « Great Best Western Suites »

    I have stayed numerous times here, they make my weekends very pleasant and comfortable. The rooms are pleasantly decorated and the color scheme makes you feel like home, very soothing. The entire staff go out of their way to please you. I would highly recommend this Best Western Inn to anyone visiting the Madison area

    4
    « Very happy with our selection »

    We had stayed at this BW at the end of October. We were so happy with everything, we chose to stay here again even though it was priced a bit higher. Make to order breakfast was nice and the gathering space was comfortable for our group to gather in the evening and visit/play games. We will be back.

    5
    « Updated and Clean »

    Can't beat a made to order breakfast, although I wish they also offered the eggs poached. Rooms were quiet and clean. The shower had good water pressure. I would return here and recommend it to others as well.

    5
    « Top hotel choice for us! »

    My husband and I stay here when we're in Madison for three main reasons: 1) It's super clean. 2) It's reasonable. 3) And they have an amazing made-to-order breakfast. On top of that, the hotel decor is up-to-date and staff is very efficient and helpful. While conveniently located near the mall, grocery store and major roads through town, it is removed from noisy traffic on a quiet street.

    5
    « Always reliable family option »

    Whenever I'm in Madison for work or pleasure, by myself or with my family, I always stay at the Best Western West Towne. From day one every member of the staff has been friendly and personable. The location is great for getting to any location in Madison and for getting back on the road. I don't see why I'd stay anywhere else.

    5
    « BW West Towne Suites »

    Our stay at this Madison, WI BW was very good. The front desk clerk, friendly and professional, the room good, 2 large TVs. Breakfast was made to order, very well done. Our two night stay was free because of accumulated points and a special BW was running at the time of our reservation! Would stay there again.

    5
    « 10 Years and Counting... »

    We have been staying here since 2007. One reason is the very friendly people who work there- some of them have been working there ever since we first stayed here. The free hotel breakfast features made-to-order hot food in addition to the usual cereal, fruits and breads. We always stay in one of the suites which are comfy and roomy. The Fitness Center is well-equipped- far better than your usual hotel set-up. It's close to the mall and lots of restaurants and amazingly quiet at night even though it faces a major highway.

  • 5
    « Best Western Madison, WI. Great place to stay. »

    The quality and comfort of this hotel is the best we have experienced for the rate. Made to order breakfast was great. Rooms were quiet, clean, and comfortable. In room fridge, microwave, coffee maker, and tv were top notch. Had multiple HBO channels available. I almost never see that anymore. Very welcoming hotel. I will always stay there when visiting Madison, WO.

    5
    « Awesome for the price and location »

    This hotel was very convenient to many eateries, pharmacies, and shopping areas. Likewise it was close to an exit from a major thoroughfare. The hotel decor was pleasant, and calming. In addition the rooms were well appointed including microwave, and small refrigerator. Every staff member we encountered was polite and helpful. The breakfast was made-to-order and very tasty.

    4
    « Enjoyable stay »

    Nice facility,staff were courteous and helpful, room was clean Internet was fine, bed comfortable could have had better pillows, good breakfast cook was excellent dining room spotless good selection of breakfast items.

    3
    « Holiday Trip »

    I have stayed at this hotel before and have selected it because it is located near shopping and places to eat. I wish I had known that this hotel was going through some remodeling. It was noisy and dusty.

    3
    « Nice and new but still problems. »

    The hotel is being renovated and looks very nice. my room smelled of wet paint. Asked for a fan and was told that there weren't any when I could see one. Bed too soft for me. Breakfast ends at 9 which I found early. Wish there was a pool or an airport shuttle but neither are there. Good price but the East Towne location has a pool and a shuttle along with a hot tub and friendlier staff.

    4
    « Convenient location »

    This is a very nice hotel with many amenities. Close to West Town Mall and the bypass. Their breakfast buffet was typical of other hotels, but they had a really nice hot breakfast available. Bring your own hair dryer. The "eco" model they provide was pretty weak. Clean, comfy room.

    5
    « "Best" Best Western ever stayed in. »

    This property is newly updated. Rooms were nicely done. Breakfast area is upgraded to be inviting with made to order breakfast. Very accomodating, friendly personnel. Reasonablly priced and close to shopping!

    5
    « College visit »

    The Best Western was a great place to stay in Madison. It is located by restaurants and shops yet a bit away from the downtown. Easy drive to the UW Madison Campus. I would stay there again when in town.

    5
    « A memorable experience »

    The rooms were spacious with a utility sink and counter plus a sink in the bathroom. Beds were comfortable. Complimentary breakfast was very simple "cooked to order" and a wonderful treat after being in other hotels and having their "standard" frozen and reheated food. Thank you for making our stay and breakfast most like home.

    5
    « Good Place to stay to visit UW Madision student »

    This is a consistently good Best Western. We have stayed here multiple times when visiting our son who attends UW Madison which is a 15-20 minute drive. The rooms are nice and updated. We like to stay in the suite rooms because our son can stay with us and sleep on the sofa sleeper in the front room...a little break from dorm life. The staff is always helpful and friendly, and we feel safe staying here. The breakfast area is clean and well stocked and the cooks are efficient and do a great job. This Best Western is near a shopping mall and lots of restaurants as well.

  • 5
    « pleasant stay »

    Nice rooms with ample space. Plenty of parking. Near many options for dining. Near a lot of shopping area and the mall. Staff was very friendly. The breakfast is amazing. Made to order hot breakfast options along with the typical cold options.

    5
    « Excellent hotel, huge rooms & affordable. »

    I asked for a king room & got a king suite for the same price. The rooms are huge and every room has a large, round tub & shower. Most rooms have a kitchenette. The property is undergoing a remodel right now & the new decor is very classy. I would recommend this property to anyone going to Madison for business, leisure or a family trip. It is on the west side of Madison right off the belt line, yet very quiet.

    5
    « "Best" Best Western »

    This is absolutely the best Best Western I have stayed in in recent times. The rooms are very comfortable, the staff is great and it has the best breakfast of all. It is in a great location and easy to get to and out of. I have stayed here a couple of times and will continue to stay when I am in Madison, WI

    4
    « Vacation »

    I arrived Sunday night and stayed until Friday morning. The room was clean and comfortable. The bed was too soft for me but I did sleep well. Excellent shower. The breakfast was very good.They painted somewhere in the hotel on my third night and the smell was very powerful. They are doing a good job remodeling the hotel and I would definitely stay there again.

    5
    « Surgery at near by Hospital »

    Very nice room/suite, very clean and well maintained. Bed was nice & comfortable. Customer service from the front desk from check in to check out was great. Very professional & outgoing. Very accommodating with our room upgrade request due to my recent surgery that day, that really impressed my Wife & me.

    2
    « Misled and Disappointed »

    We previewed this motel online. The rooms appeared to be very bright and updated. We were very happy to have found this motel prior to our stay. However, the room definitely not what it was advertised to be online. It was very outdated and depressing. The bathroom was very small, and the hallways appeared dark. I felt we were misled. I was very disappointed in Best Western and I had prior good feelings about them. Now, I will only stay at a Best Western if I can find on other one!

    3
    « A work in progress »

    Our bed was not comfortable, but they were replacing some when we were checking out. The noise on the second floor woke us. The staff is amicable, and the cooked breakfast was excellent. It is easily accessible from the highway, and there are several chain restaurants within a half mile of the location.

    4
    « Perfect Place for Football Weekend Stay »

    Stayed here one night for a Badger football game. While we couldn't check in early before the game we were able to use the lobby to wait to gather our group and use the restrooms. They did offer to store our bags...which we didn't need but but the offer was nice. Front desk staff was very nice and both checkin and checkout were a breeze. Included breakfast was a very pleasant surprise as it included the option of made to order eggs, omelette or pancakes with potatoes and sausage or bacon. This was in addition to the usual self-serve items like toast, bagels, cereal, yoghurt, etc. Coffee was actually good! Would recommend.

    4
    « Nice hotel »

    This is an older property but pretty well maintained. Check in was very fast and the lady at the front desk was very friendly. The hallways are a bit dark and the carpets are could use a cleaning. My room was spacious and comfortable with modern furnishings. I carry a UV black light to inspect the true cleanliness of the room. Soil normally invisible in room light lights up brightly when exposed to UV. For the most part my room was acceptably clean, except for the sofa. Lots of stains and spots of unidentifiable origin. The upholstery could seriously use a good steam cleaning. I choose not to use the sofa as a result. Breakfast was a real treat!! Eggs cooked to order along with the trimmings. When was the last time you stayed at a hotel a a so-called free breakfast that was much more than some microwave heated omelets resembling pot holders. Overall I was very pleased with the hotel and would not hesitate to stay here again. I gave the 4 stars because of the hallway carpets and dingy sofa in my room.

    2
    « Worn and dated »

    The value of this hotel did not match the price. The room and furniture were worn and dated. The walls were dingy. The door to the bedroom did not close. And there was a musty smell. The bright spot was breakfast.

  • 5
    « Super staff and good food locations nearby »

    Very nice. Best complimentary breakfast offered. Staff was great. Near stores and eating establishments. Beautiful suites. The property is well maintained. Not enough time to enjoy all that it had to offer.

    4
    « OK for business trip. »

    Good for business trip, although I was unable to connect to the wifi during my entire trip. Price was inflated considerably due to EPIC UGM. Cooked to order breakfast includes precooked bacon, eggs and some potatoes. Otherwise was OK. Close to the mall & a few restaurants.

    4
    « Good location, Pet friendly »

    I stayed with my dog for the weekend while visiting family in Madison. Easy location to access, quite rooms, good breakfast. Friendly check in staff, who easily accommodated me by moving my room to the lower level of the hotel.

    5
    « Wonderful stay »

    Our stay started with a fantastic first impression with the gal behind the front desk. She was so friendly and accommodating! We were able to check in early to get ready for the wedding we were attending that same day. Breakfast was prepared to order and very good! The room was clean and spacious. I would stay there again!

    5
    « Location, Location, Location is Fabulous »

    Very Centered to almost anything you can think of to do. Welcoming feeling as you enter the Hotel and throughout our stay. One of the cleanest and well arranged breakfast areas I have seen. Great all around.

    5
    « Best Best Western I've Stayed At »

    If this hotel reflects a model that BW is moving toward, I am all for it! By far the best BW I have stayed at - from décor to service. It was obvious our room was one of the newly remodeled as there was still a little lingering odor of fresh paint. The room was spacious with 2 queen beds and a sleeper sofa. We could have easily fit in a cot or crib if needed. The décor is neutral and tasteful. I LOVED the made to order breakfasts. I've gotten quite bored with the same old items offered by BW and this was definitely a fresh, new approach. I did miss a hot tub. I know the Y is available next door, but not quite the same for relaxing after a long day at a game, on campus, or out and about. However that won't stop me from staying again as overall it was a great experience.

    4
    « A beautiful property! »

    Very nice property, kept clean, and nice location to what Madison has to offer. Rooms are very nice, spacious, and comfortable. Easy access and able to locate very fast. Staff could be more service focused to avoid issues coming up. Eye contact and smiles go a long way. Overall a good value for this property.

    4
    « Worth 1- 1/2 x the money. »

    I didn't recognize it at the time of my reservation, but I had stayed here 7yrs ago when my car broke down. The location is ideal with a mall, movie theater, and 20-30 eateries varying from fast food to the chains like Bonefish Grill (why would you name a restaurant after an ineatable fish?) within 1mi. I arrived early so the class of room I reserved wasn't clean yet but the clerk asked if I would accept a room with a full kitchen, (sorry I don't cook). How about a 2 King room. (WHAT?). The room I got for the price of a single was HUGE , 2 king beds with ample space beside both sides. The TV choice was outstanding ( basic HD plan PLUS FSI,NBCSN,Velocity,MLB,HBO,HBO2,HBOSig,and HBOFam). The free breakfast is cooked to order (don't see THAT very often) along with a free USA Today. The staff is friendly and effecient. The only (MINOR ) gripe is that the chair was slightly uncomfortable for my lower back ( which is fixable by using 1 of the extra pillow from the bed).

    4
    « Nice »

    Clean, friendly staff and above average free breakfast. Was there for a Wisconsin football game and the location was not far from the campus and activities. Many dining options near the property and right off the freeway.

    4
    « Great location, made to order breakfast »

    The Best Western West Town Suites is a nice little hotel located conveniently on the beltway, just 5.3 miles to the University/Capital Hill. Comfortable, clean, great made to order breakfast. Staff is friendly, hotel is clean.

  • 5
    « Excellent experience »

    Very nice hotel, good location, friendly service, sumptuous breakfast. Highly recommend this modestly priced hotel. Excellent value for price. My friend and I needed a comfortable, convenient hotel for our vacation. Best Western filled our requirement very well !

    5
    « Stay at Best Western Madison »

    I am a frequent traveler who travels practically every month to different part of the world for business reasons. Best western experience was one of the best experience I had .This is perfect place to stay and a true value for money .

    5
    « Trip to madison. »

    My sister is in the UW hospital . If we have come back we will stay here again. Your best western was one of the nicest one we have stayed in. The breakfast was great and your staff was the best. Thank you for a great stay.

    4
    « Great Choice »

    Clean, well maintained facility, Easy parking, good location, AND a Great Free Breakfast to order with multiple choices. Although near a major highway, the noise level is very low. Near a major shopping center and a good choice of restaurants within a few blocks.

    3
    « HELLO! IM IN ROOM 122!!! »

    At check in, with many other guests at or around the desk area, the woman handed over my room key and announced my room number. I was a single traveler and for safety issues this was not appreciated. My room offered nice big soaker tub, but the non-slip strips that had been applied were grungy, so no bath for me. The made to order breakfast was great and the cooks worked hard and fast.

    4
    « Very nice stay »

    Very nice Best Western in a nice part of Madison. Lots of shopping and places to eat close by. Nice staff and vey comfortable room too! After a great nights sleep you can get yourself pampered with a delicious made to order breakfast, eggs, French toast, potatoes, bacon, sausage.

    4
    « Great value! »

    I'm only withholding a star because it's not a top-notch property. That said, we were very satisfied with our experience. The front desk staff was great. I can't remember the name of the night clerk, but she was so helpful. She corrected our reservation issue and reassured me that everything would be fine. Priya, the day time desk clerk, was super professional, caring, and attentive. The hotel was undergoing renovation while we were there; it didn't bother or disrupt our stay in the slightest. I liked the updates that had already been implemented and trust that the hotel will be even nicer next time we stay. The accommodations more than served their purpose. It was comfortable and hospitable. We will plan to stay there again next time we visit Madison.

    4
    « Family Visit »

    A nice hotel in a good location. Quiet and comfortable. The hotel is undergoing remodeling, and looks very nice. lots of restaurants and shopping nearby. Easy access to the expressway. Breakfast was very good and cooked to your order.

    5
    « Comfortable, Clean, Courteous »

    Would definitely recommend this Best Western. Clean all over. Large rooms even with two king sized beds. Excellent breakfast with made to order eggs, not the usual premade and warmed-up stuff. Coffee was premium. Fridge, microwave, and a sink in the room made it all very comfortable. Excellent value.

    3
    « Not a bad deal »

    The breakfast was the highlight of our stay - cooked to order omelet, pancakes, etc. I had to stand there at check-in waiting to be acknowledged by desk worker who was on the phone. Room was quiet, but it seemed damp and air never worked correctly. Checkout was smooth. Not bad, but I'd look elsewhere first in the future. They are remodeling, so that may help in the near future.

  • 2
    « Scott »

    Very old, appliances were old and don't work. They are worried about washing of towels and linens causes me to worry that they are not washing everything. Went out to purchase a towel to shower with. Terrible odor in hallway and room smelled of mold. Cleaniness of room was very poor. Staff seemed to be helpful but couldn't help with the cleaniness.

    4
    « Clean, quiet, reasonable »

    This was my 3rd stay at this property. I always find the room and general facility to be clean and pleasant. The bed is comfortable and they give plenty of pillows, towels, etc. Nothing fancy, but a good place to stay. We have always found it to be quiet, too. The location is good - close to the freeway, UW, and the West Towne mall. They recently renovated the lobby and are starting on the rooms now. We did not have a renovated room. This was the first stay where we had some issues that needed to be addressed - the TV would not turn on - it was fixed the next day, and toward the end of our stay we discovered that the door did not lock properly unless you actually tugged on the door handle. That was very disconcerting, and the front desk staff said they'd look into it, but it hadn't been addressed in the less than 12 hours remaining of our stay. I'm hoping they checked it after we checked out! Free parking, free wifi.

    5
    « Madison stay »

    Nice, clean hotel. Breakfast was personally cooked for each person and was delicious! Tub was a little higher than the floor causing a little bump when getting out of the tub. Front clerk lady on 3rd shift could have been more personable and helpful.

    5
    « Great place to stay in Madison »

    The Best Western West Towne suits is an excellent place to stay in Madison. The newly renovated and redcorated rooms are fantastic. They are very spacious, clean and comfortable. The cooked to order breakfast is the best I have had in the US.

    4
    « Another good stay »

    This was our fourth stay at this hotel which should speak to our overall satisfaction. The rooms are being renovated, the bed is very comfortable with lots of puffy pillows. There is sufficient space in each suite and the multiple chiars are comfortable. Appreciated the fridge. We have nver availed ourselves of the breakfast, but it looked tasty -- certainly surpassing the normal Best Western breakfast bar. Yes, there is a bit of noise in the hallways, but the placement of the bed area furthest from the door made that a non issue. Recommended.

    4
    « Best Western in Madison, WI »

    Check-in went smoothly; however we were on second floor and NO elevator. The management were very polite and professional. The complimentary breakfast was very good and included an "order" window. Other than not being able to use the room key on the side entry door, everything went very well. The hotel is being refurnished and updated....this can only be a positive for this location.

    4
    « A good value »

    Rooms are newly renovated. Made to order breakfast was nice. And, when we planned to leave earlier than when breakfast started one day, they offered us a "grab-and-go" bag which included two pieces of fresh fruit, a water, and a granola bar. Rooms were comfortable and functional. Some of the outlets did not work well (they were too wiggly to hold our plugs), but everything else was fine. Service was friendly, too.

    2
    « Not what was advertised »

    Bathtub was dirty. Room was missing table and lamp. They brought in the table but no lamp so very poor lighting. Our view was a pile of furniture and large trash bins. Breakfast was good but lacked enough seating. I would not recommend this hotel.

    5
    « Get a way »

    Awesome stay! Friendly staff and very good breakfast. Remodeled interior looked very nice and clean. Room was big, clean and had a comfortable bed. Great price and location for our visit. Pretty much close to everything. Would come back and stay again.

    5
    « The BEST deal around »

    Rooms are very large and extremely clean. Breakfast is included and there is a small gym available. The staff really go out of their way to make you feel at home. Nice meeting area in the lobby. Fantastic mall right across the street that has a multitude of stores and great restaurants.

  • 1
    « Much work to do ... at present: very bad »

    Stayed here on business: Exterior hotel look: awful. Much renovation going on. Was put into one of the remodeled rooms: paint fumes could be smelled in room. Bathroom vanity was leaking. Human hair between the sheets and very gross. Internet connect not working at times ( and no bad weather going on that could be used as an excuse)

    1
    « Ordor in room, old sheet »

    They just finished renovation in the room and still put me into that room. I asked to change room but they were sold out. So the solution I was offered was to keep the window open. The smell is still so strong that I could not sleep! Another worst thing is that the bed sheet is like 20 years old motel sheet they bought from other motel. But the hot breakfast was quite good. The guy cooking breakfast deserve tips and praise for his hardwork.

    5
    « Great stay! »

    We were planning to stay one night and continue on with our vacation, but we had such a great experience, we decided to make it a "base camp" for seeing Wisconsin, and extended our stay. Our bed and room had recently been renovated, and the new beds are great! The renovations are still in progress, so be sure to request a newly renovated room. The included cooked-to-order breakfast was great, and the dining area is very nice.

    5
    « Madison WI Lodging »

    The Best Western Towne Suites is currently undergoing a complete renovation. Even though our room had not been updated, many of the rooms are, the value was very good for the cost/ experience. We often stay at Best Western Hotels because they offer consistent service & Value.

    5
    « Great place! »

    We just got back from a trip to Madison and spent 5 nights here. It is without a doubt my favorite motel in the Madison area. Service is wonderful. We had someone really noisy above us, and staff promptly moved us to a new room and offered to move all our items for us and at our convenience irrespective of check-out deadlines. Breakfasts are great and best we have had at any motel. Rooms are so clean and comfortable.

    5
    « Vacation »

    Nice and clean being updated in lower level. There is no pool but we were fine with that. Breakfast is made to order with some extras (yogurt, oatmeal, bananas, apples, assortment of muffins/bagels ) Great value & great stay

    1
    « Worst nights stay ever. »

    If you stay at this hotel, don't expect to sleep much, especially if you're on the first floor. Every step from above is amplified and is accompanied with a very loud and squeaky noise. It's worse than any apartment or home or hotel I've ever been in. Not even sure it was guests as this continued for hours and hours? Also beds are not comfortable. Guess you get what you pay for: Lower cost = substandard experience.

    1
    « Extremely Rude at front desk »

    Rented two rooms for two nights for UW graduation weekend. Was up charged for extra son in one room for two nights. When approached front desk for refund for only one night for him was told no-way, by extremely rude woman at the desk. Not worth arguing with her for ten dollars. The motel is worn out. Towels are thin rags, heating system extremely loud, filthy under headboard of bed, no dishes or utensils of any kind in kitchenette. Breakfast took over half an hour for two eggs. The selection of sides very slim.

    1
    « Three day charge for nothing »

    I made the reservation on a Monday for the next three days because I had a business emergency in Madison. I tried to cancel the reservation about ten hours later because the situation had changed but was told I had to pay for all three days. I can understand paying something but paying for three days was excessive.

    2
    « old and out dated »

    very old and outdated furniture. Breakfast was very poor quality. Not very many options. did not have a big towel first two nights. Stove top but no pans to cook on. remote did not work. no view from window. fitness center small. Loud noises from lobby because of being open in design.

  • 3
    « Dated decor but good breakfast »

    Good location for west side of Madison. Easy to get to and easy to get around. Dated decor and smells a bit old. No useful outlets for phone charging near beds. Fresh cooked breakfasts, not all you can eat but plenty for a normal person and very tasty.

    1
    « The worst customer service at the front desk. »

    We had made a booking at Best Western for three days, we had entered on Google as Best western instead of specifying which specific Best western, therefore we ended uo at Best Western West Towney in Madison. The front desk clerk who had the name Priya on her name tag gave us the worst customer service ever. We were treated so unprofessionally and had no respect or bothered to take time to explain that there are other four locations. As we were leaving the check in desk, we told ourselves "glad this is not the hotel we are staying, I am sure this place is a nightmare". We ended up making our way to the correct best western on the other side of the town and we are SO GLAD that we did not book Best Western West Towney. I hope you teach your check in clerks to treat travellers well, the name does not represent the company it is the people who work at the company who represent, and she did not do justice to your place.

    3
    « Good for the Price, Great Staff »

    I booked this hotel for one night when I was in town on business. The location is great, easy access to everything, easy parking. The staff is very friendly and the service is one of the highlights of this hotel. The stay was fine for one night; the layout of the room is very efficient and the breakfast is excellent. The doors on the rooms are very heavy and tend to slam, there is also very little sound proofing. I did find it hard to sleep with constant closing of doors in the hallways, the sounds of a television in another room, an alarm going off in another room. Overall I would rate it an average stay with kudos to the hotel staff for being so pleasant.

    4
    « Very Clean! »

    While the hotel is a bit older, it is very clean and staff is very friendly. Great breakfast. My second stay and I would definitely stay again. Great value and location. Near West Town mall with plenty to do and eat.

    5
    « Awsome »

    This Best Western was the better than Hilton or Sheraton. Go for the breakfast it is really good. Two hundred characters, Really? What part of awesome didn't you get. It's been a long time since I've been in a hotel that I didn't have something negative to say.

    3
    « Comfortable, good for the price. »

    We booked a Jacuzzi Suite and the room was comfortable but dusty and could have been cleaned better. The room is very spacious. Check-in was easy and the front desk staff were friendly. The hotel gives you coupons for breakfast the next morning, that was about average for hotel breakfast, it's made to order but lacking in flavor and quality. Despite these minor things, the stay was comfortable and good for what we paid in the area. The hotel is in a great location close to the Melting Pot where we had dinner.

    4
    « Close to everything »

    This hotel is in a great location. Close to many restaurants, right off the highway and easy to get to.The breakfast was very good with REAL eggs and not powder eggs! My only complaint, if you call it that, was that they ran out of coffee during breakfast!

    5
    « Perfect stay on Madison west side »

    Great hotel at reasonable price on near west side of Madison. Quiet and comfortable with superior breakfast, including a choice of made to order items. Also, nicer than normal breakfast area and fitness room. Daily paper provided. What's not to like?

    3
    « In-laws visit, bill confusion and POOR customer service »

    My in-laws are repeat customers of this hotel and would like to stay there in the future but after this last experience I would suggest they go elsewhere. They offer a nice handicapped room option and good "made to order" breakfasts. But our most recent visit was marred by AWFUL customer service. "Priya Y" confronted me when I questioned a wrong reservation date (they were wrong). They then announced there was no handicap room even though I had requested it on the phone. Their attempt to email a confirmation was pitiful, they could not record an accurate email after two attempts. By the 3rd attempt we finally got one. Then we were "double billed" on another credit card since I made the reservation. When I complained, I was told "you are wrong, we never make mistakes". When I demanded a refund of the night of the "no show" (their incorrect reservation) I asked to speak to her supervisor and he meekly would not confront me in person. I did get the refund. Some of the WORST customer service I have experienced. Priya needs to go to "customer service school" and fast! I do believe they maybe owners of this hotel. They will not succeed based on this experience if the word gets out about how RUDE they are to paying customers. Plenty of other options in Madiosn, stay somewhere else!

    4
    « Nice hotel, especially for the price »

    I stayed here many, many years ago, and thought it was good back then. But now, it is even nicer. The rooms are modern. The breakfast is excellent. The staff is friendly and helpful. All of this for a really good price. Only two complaints. The bathroom is starting to get dated as some of the tiles were popping up from the floor. And the soundproofing is not the best. It sounded like the people upstairs were bowling in their room. I would definitely stay here again! I'd just request a room on the third floor.

  • 2
    « Not at all happy »

    I stayed in your hotel on Saturday, November 26. I reserved 2 rooms on hotels.com. After I made my reservation online, I called to make sure it came thru, that the rooms would either be adjoining or right next to each other, have all fiber pillows due to allergies. 1) Rooms were 105 and 146. Enough said. Actually not. I had my 18yr old daughter and a friend of hers with my son and I for a Badger game. They are college girls and are adult enough to have their own room, but I had called and ASKED, because of that, that they be in a room next to my son and I just in case. NOT HAPPY because the person I spoke with did not notate that in the reservation at all. The room I stayed in, room 105, smelled like cigarette smoke and had both feather and fiber pillows and I woke this morning all stuffed up with my eyes matted shut due to the feather pillows on the bed. ALSO, not notated in the reservation. Not happy. I love staying with Best Western, but this was not a good experience, at all, for me. Oh, the exhaust fan in the bathroom of room 105 also was non operational.

    5
    « Highly Recommend Staying Here! »

    This hotel is our "hotel of choice" when staying in the Madison area! They have a professional and caring staff and the rooms are very clean. Comfortable beds and who wouldn't enjoy all of the offerings of the made to order breakfast.

    3
    « By lots of stores »

    The staff is nice and professional, but the hotel itself is a little run down for its price with an over "cheap" feel. The breakfast is a little weird because you have these tickets because maybe the hotel doesn't trust its guests? They do have a shuttle with an awesome driver but the hotel is very strict on their shuttle radius. But the hotel is by many stores and restaurants which is nice.

    5
    « Great Stay & Made to Order Breakfast »

    Very nice hotel with great staff, nice rooms, plenty of parking, easy to get into and out of, a made-to-order breakfast in the morning that was very nice, coffee in the room, a small fitness area, and it was quiet. The price was reasonable. We would happily stay here again. It is a few minutes from downtown, but it worked just great for us and was more affordable. It is close to West Towne Mall & several nice restaurants. Very happy with our stay here.

    4
    « Rooms are 1970s chalet, but clean »

    Rooms were old. No doubt about it. BUT the rooms and bathrooms were very clean. Sleep quality I found was the best I have had in awhile. Breakfast was cooked to order which is a nice touch. Front desk staff were pleasant. I would stay here again as now I wouldn't be shocked at the age of the rooms, but I know they are very clean and will get a great night sleep. A special shout out to the cooking staff that were working very hard getting orders together. I noticed there was a large tennis group in with the other guests and they kept putting out the orders with no backup whatsoever. A minor complaint is that when the hotel advertises hot coffee and tea 24 hours, the coffee should be hot and not cold. Yes there is a microwave but the coffee and hot water should be looked at every so often so we can enjoy a warm cuppa on cool WI night.

    5
    « Much better... »

    I stayed here about a year and a half ago and was VERY disappointed. I didn't realize it was the same hotel when I booked it. I was pleasantly surprised. The service was excellent. The room was clean. The lobby and hallway noise was no where as bad as it was last time. It still could use some improvement but it was much, much better.

    5
    « Great hotel for the money »

    Very clean, conveniently located, and great value. I highly recommend for business or pleasure. Breakfast was good and convenient, saving time looking for breakfast. Made to order eggs were great. We will definitely stay here in the future visit to Madison, Wisconsin.

    5
    « I'd pay extra for the cooked to order real eggs omelet-a real treat and it's free:) »

    Pleasant staff. Great management. I'd pay extra for the cooked to order real eggs omelet-a real treat but it's free:) Request: Hubby got medical issue. A pack of gluten free carbs would be handy in this day and age.

    5
    « AN EXCELLENT HOTEL STAY !!! »

    I spent 10 days here on a business trip and was very impressed. My room had all the amenities I needed. It was large, clean, and everything worked perfectly. The breakfast area was well stocked, and the unique made to order meals that were cooked to order in the kitchen were like eating at home. The nicest feature was the well stocked marketplace area beside front desk. Whether you needed a tube of toothpaste, a tub of ice cream or a bottle of wine, they had it all and it was very well priced. The staff were all very friendly and accommodating as well. I'll be back !!!

    5
    « Great Hotel! Easy Access!!! »

    Our hotel room was great! Extra space even with two queens and a sofa, and it had a large bathroom! Everything was clean and comfortable! The breakfast was wonderful. Several options AND a made to order option of eggs, french toast or pancakes!

  • 2
    « Not My Favorite Hotel »

    The hotel rooms need to be updated and have an odor. The lobby and dining areas are beautiful but the rooms are awful. I did like that I was able to open the window in the room for some fresh area and the bed was comfortable. However, the pillows were flat. Often hotel will provide both soft and firm pillows. I think added those will help a lot. Also, the service desk was disorganized and failed to keep track of our credit card authorization form. I had to email my assistant to have the form emailed to the hotel front desk staff. A coworker of mine was charged $515.00 without her consent, she as under the impression the card was swiped for incidentals. She was never informed by the front desk the charge. I received similar stories from others staying at the hotel for Epic's UGM. Please make sure your front desk staff is informs clients what they are being charged and the reason for the charge. Priya and the Dining Manager/Chef (did not get his name) were helpful when my battery died in the hotel parking lot. Priya offered me jumping cables and the Dining Manager made sure I placed them correctly.

    5
    « One Hail of a stay!! »

    The dent guys came into town for the recent hail storm and we were lucky enough to choose this newly renovated upscale Hotel what really got my attention with the made to order breakfast scrambled eggs sausage hash browns all sorts of drinks Michael loved the muffins, another cool feature what's the two front doors when carrying all your luggage in you can just pull the door and it opens itself the rest of the way not to mention the awesome USB Outlets in the kitchen area it's the small things that make things awesome

    3
    « This is not as it seams..BEST WESTERN West Towne Suites »

    They are so dis honest about there shuttle absolute lie. Do not stay here if you need it. They say they only run it a few hours a day morning and eve. I asked for a ride tonight and they did not have a driver. The so called MGR told me you have to let them know 24 hrs in advance. How in the world does that work. You really can only get a ride one way. False advertising. If you stay here and do not have a car get ready to walk. Unbelievable.

    5
    « comfortable--excellent dollar value »

    warm inviting staff who enjoy working at this hotel. best mattress quality as compared to any hotel brand new fitness equipment in spacious work out area I like to use the computers in the lobby section

    4
    « Nice stay »

    This hotel was convenient for visiting family on the west side of Madison. The front desk staff were friendly and helpful and the room was clean. Very comfortable bed. The common area of the hotel has been recently renovated and looked very nice. The room appeared to be a bit older but still fine. One plus was the made to order breakfast, with a choice of three entrées. Very nice. The exercise room was good too. All in all a nice stay.

    2
    « Been staying there for over 20 years - won't go back again »

    I've been going to this hotel for over 20 years, and I do not expect to ever do that again. Besides the bed being soft and uncomfortable, which has been the case in the past as well, I was, quite frankly, sufficiently afraid of the desk clerk that I barricaded the door. When checking in, the clerk who was manning the desk, announced my room number - quite loudly, actually - twice. I was not confrontational, nor angry, but I did say that it is really not cool to do that with any guest, most especially with a woman traveling alone. He angrily replied that he always does it that way - that is how he directs people to their room. I pointed out that he can just show the room number and give directions. Belligerently, he asked if I wanted to talk to his manager. I just wanted to get away, and declined; though after I'd gotten my luggage, I stopped at the desk again and said that I regretted that that encounter had seemed confrontational to him - that had not been my intention. He scowled and made no reply. When I met him in the hall a little later, he was again/still scowling and made no acknowledgement. Truly, I was concerned that this might be "the guy" who loses it after being challenged, and I barricaded the door so that he could not gain entry in the night. I am not a hysterical type; I've never had this sort of concern before in all the years I've traveled. Though most of my experiences over the years have been superlative, this was not my first negative experience. On my next-to-the-last stay there, my bed was so broken down that I could not find a way to sleep on it without hurting my back. The best I could do was to sleep with my head at the foot of the bed and corner-to-corner. I told the clerk about it the next morning as we were checking out, and received an email from an Assistant Manager. She offered no apology and told me that she and Housekeeping had looked into it and the bed was fine. Still I went back. On the next visit, there were no problems, and on this one, I barricaded the door to protect myself plus the bed was soft and uncomfortable, though not as bad as the previous time. On top of that, there was a noise like I've never experienced anywhere. I couldn't tell where it was coming from - it seemed like maybe below me - perhaps there is machinery down there. At any rate, my computer screen was actually vibrating with the pulse of it - lasted for over half an hour. I don't know what is going on with this place; I've been coming to this hotel pretty regularly since 1993, and have truly loved the spaciousness of the rooms; but I cannot imagine that I'll ever be back.

    5
    « Really good! »

    Looks like a typical 1960's Best Western on the outside, except for a few new decorative touches. But the inside is top-notch remodeling. Loved the jacuzzi suite we had. Breakfast choices were good too.

    5
    « Business trip made EASY! »

    This made my 6th trip to Madison for business and my first time staying at Best Western. Not only did I receive a good price per night but the overall stay was more than expected! Troy (check-in) provided outstanding customer service and took the time to answer all of my questions. There are a lot of restaurants and shopping within walking distance. HIGHLY recommend!

    5
    « Great stay will use again »

    This is our new favorite hotel to stay in when visiting relatives in Madison. Had previously stayed at the Radisson which is right next door and was quite underwhelmed. But Best Western delivered. Nice foyer with seating arrangement and television with conveniences ready to purchase at desk. Easy check-in and check-out. Includes a to order breakfast with choice of eggs, pancakes, or french toast plus sides of potatoes and either bacon or sausage. Also includes the usual muffins and bread coffees and juices. The bed was very comfortable as were the pillows. The room was spacious and included all the amenities: phones, iron ironing board, coffee maker, refrig and microwave plus a bonus bar sink. The room was clean as my white socks indicated. The bathroom was clean as well and included the usual amenities Pantene shampoo and conditioner plus soaps. Located only minutes from the Beltline. Very much recommend.

    4
    « Great! »

    I've stayed in 6 Madison hotels recently. This is the best Westside location hotel. The breakfast is way above average. The place is being renovated and common area look upscale. It's great and you won't be disappointed.

  • 5
    « Great hotel »

    We were very pleased with this hotel. Convenient for us on our way to Toronto. I am always looking for pet friendly and the front desk staff even brought out treats for my dogs. Clean, updated and comfortable. We had breakfast plans elsewhere but saw they even offered a made to order option including French toast, pancakes or eggs.

    4
    « Nice Place. Good value. »

    Stayed here after dropping our son off at the University of Wisconsin. We got the room at a very reasonable price (taking advantage of an AARP rate). We loved the make to order breakfast. It is close to shopping and only 10 minutes from the University of Wisconsin. Our room was on the backside of the hotel and very quiet.

    2
    « Terrible internal communication; lots of frustration. Won't return. »

    Our first 2 days here were fine. Very nice room, comfortable, etc. Upon leaving, we asked for the same room upon our return 2 days later. The clerk promised to hold it for us. On our return, not only had they not put the room aside for us, but the tattooed desk clerk said nothing on our requested side was available: not a single room on the non-freeway side. This stay was for 6 days, so a noisy room was not acceptable. I asked if there were rooms of a different category on the quiet side. The clerk looked at me with "attitude" and said "I already said there weren't any", when in fact he had not said so. When I pointed out how few cars there were in the parking lot, he finally admitted that there were a lot of empty rooms on that side, but no cleaned ones. (He said this was typical for this hotel: many rooms are left uncleaned, so only some rooms (the noisy ones) are available!) I offered to change the sheets myself in a dirty room. He told me this wasn't allowed. He gave us a loud room on the freeway side. When I complained (firmly, but politely), he said I was "yelling" (completely untrue) and that he was "done with this conversation." After having said several times there were no free rooms whatsoever on the quiet side, he then magically found one, saying that he hadn't "heard" me the first time (!) All this was after almost an hour of frustration. In addition, the reservation stated just 5 nights, though we had booked for 6, and we were given too few breakfast vouchers. Later, the manager tried to compensate us for our frustration by a reduced rate, but upon check-out, the clerk billed us for the original amount, never having heard anything of the discount offered us. When we attempted to contact the original manager, she was on vacation for a month, with no one else authorized to provide the discount. It's been almost a month, and we still haven't received the promised discount. The internal communication in this hotel is dreadful. No one seems to get the notes that other staff leave. In addition, the front desk clerk was rude. We will certainly not stay here again.

    3
    « Average stay »

    Everything about the hotel was great, except the fact that they have no on site pool. You have to drive just over a mile to a YMCA. The YMCA closed at 7 PM on Staurday. Not worth the drive over after getting back to the room at 6:15 PM.

    5
    « Our Best Stay to Date »

    Troy and his staff made our stay the best in all our years of traveling. The most friendly staff we have ever had. It really made us sad to leave but also plan for a return trip next year. If you ever are traveling to Madison we think you owe it to yourself to stay at this remarkable facility.

    4
    « Spacious Rooms, few anenities »

    My wife, dog and I stayed for one night and booked a room with two king sized beds (we were told it was the same price as two queens). The beds were very comfortable. The room was clean. The price was affordable. There is no swimming pool on the property and we did not stay for the free breakfast because they do not begin service until 7 am on Saturdays. We were looking to begin our day earlier than that. I would recommend this hotel for those who are looking for spacious rooms and basic comfort.

    4
    « First stay here at B.W. West. »

    We were impressed with the whole stay as a whole. The D.R. was clean and food was plentiful. Room was clean and spacious. Price was good. I applied for B.W. rewards to gain a discount at further stays, Had a problem with air conditioning in room 138 that we forgot to report. Couldn't get the humidity out of the room even with turning AC down to 70 degrees.

    5
    « Great value and awesome breakfast! »

    Excellent overall! Easy check in, spacious suite, quiet room, hot made-to-order breakfast and a caring staff. What more could anyone need? Will definitely stay at this property again and recommend it highly

    5
    « Excellent Experience »

    The hotel staff were great, from start to finish. The room was large and had plenty of space for our infant daughter and her belongings. The location is great -- easy access to the heart of Madison. This will be the go-to hotel for our visits to Madison.

    4
    « We enjoyed our stay »

    only thing different was the Breakfast was ordered at a window with a couple of options and there was a long line to order breakfast the food was very good though. The rooms were clean and very comfortable, service was outstanding as well.

  • 4
    « Madison Golf Trip »

    My grand daughter was in a tournament at the Legends Gold Coarse. We stayed at this hotel because of the Brand Name. We had a great time. Breakfast was good. Good front desk staff. We would stay at this hotel again when in the area. Thank you for a great stay.

    5
    « Another Amazing Stay! »

    We love staying at Best Western! This was our first experience staying over with our dog. We were greeted by friendly staff, as usual. The room was very impressive. We didn't know we were getting a suite, which turned out perfect for our dog giving him more room to roam. When you first walk in everything smelled fresh and was very clean. The bathroom was huge and clean. The beds were very comfortable. Even though we were right near the elevator where traffic was busy it was still very quiet. Love, love, love! The nice breakfast was a bonus. There were so many options to choose from, all good. The location was perfect, not too far from downtown Madison. Plenty of shopping and food very close to hotel. Staff so helpful with recommendations. We would definitely recommend this hotel. It was so worth the money. We will be back!

    5
    « Been there multiple times. Great »

    We have stayed the the Best Western West Towne 3 times. Great staff, clean rooms with amenities you need. Stayed in a suite plenty of room and priced well. Made to order breakfast excellent. We have family in Madison and will be staying there several times a year!

    4
    « Bridesmaid Weekend »

    I stayed at this hotel in a double queen & pull out bed room. It is where I stayed with my bridesmaids for a weekend of trying on dresses & having fun! The hotel is in a great spot close to the West Towne mall, various eateries, about a 14 minute drive from State Street, and our bridal destinations. The breakfast was a good variety but did get very busy in the morning so didn't always want to wait if there was a large crowd. We did find small ants in our room- not sure if that was the hotel or something that we dragged in (we did have cupcakes). Could hear some noises from either the people above us or the room next to us. The beds were comfy & overall experience was good.

    3
    « Not Bad »

    Room looked great, smelled bad...friendly front desk, but had no air freshener they could find in the service room to rid the musty smell. If you are a picky person with beds, these were very soft not firm. Air was a little noisy , but better than some. It was one of those situations where you walk in and it looks really good, room, TV, couch, etc.. and then the smell and air noise. I had a king room, overall way better than some I've seen, I'd stay again , but would also look for others.

    5
    « Clean Quiet Friendly Hotel »

    A very clean hotel with a friendly, helpful staff. The suite has a full size refrigerator, which helps if you go to States largest farmers' market in Madison. TV and WiFi were fine. We loved their breakfasts. You can order your breakfast to your order eggs any way even omelets, pancakes and french toast.

    3
    « Good place to stay in Madison »

    Good place to stay for the price. Most lodging in Madison was much higher in price and didn't really do anything more than this place. Breakfast was nice! Internet worked well. Great location to most all points around Madison. Good area to take a run (if you are a runner). Good location relative to places to eat.

    5
    « Awesome place to stay »

    We were driving through and needed a place to stay. We stumbled across this hotel after all ones in La Crosse were booked and I am thankful it worked out that way since this ended up being a very nice stay! Best stay of our trip from Alaska to Florida yet and we've been on the road for two weeks. The hotel is clean, much of it is newly renovated, comfy beds, free breakfast and friendly & helpful staff. I would return and would definitely recommend it.

    5
    « Nicest of the chain we've stayed at »

    Our party of 5 stayed 1 night in a room with 2 queen beds with a pullout couch. The inside looks as if it had been recently remodelled and was very clean. Breakfast was ample, you had a choice of French toast, pancakes or eggs (2) with sausage or bacon, cooked to order, a variety of fruit, yogurt, etc. Kids made use of the microwave in room and also the mini refrigerator. When we asked for more pillows they were delivered within moments. Staff was friendly and polite. We will definitely stay here again!

    5
    « Nicely updated »

    Had a 2 queen room which had plenty of space for our family of four. It looked like the entire hotel was recently updated. Everything was super clean and like new. The breakfast was a nice touch as they had made to order dishes which were included in our room. Overall this was a great value.

  • 3
    « Beware of reservation changes! »

    Our reservation was for 3 occupants in a King Suite that included a sofabed. We were given a Regular King room. When we went back to the front desk to inquire about it, we were told that their computer only showed a Regular King room. I pulled the confirmation email up on my phone that showed a King Suite WITH A SOFABED and showed it to the desk attendant. He said there was nothing he could do since there wasn't a supervisor on staff. He suggested calling the toll-free customer service to see if they could change it. I was unable to reach customer service because of the weekend, but did talk to a reservation specialist who confirmed our reservation was for a King Suite with a sofabed. He called the hotel directly to let them know, but he came back on the phone and told us he also could not do anything to correct the error. He advised us to talk to the manager the following day. We were offered a roll-away bed to use for the night - that we were then charged for. When we stopped at the front desk to check out, they did remove the extra charge at our request. Other than the reservation error, the bed was comfortable, the made-to-order breakfast was nice, but the barking dog across the hall wasn't enjoyable.

    2
    « Poor service »

    We were promised a pack-and-play at the time of booking, it was never delivered, no recompense offered. Overwhelmed staff member who was on duty alone just passed the buck to a manager who was not available. I left a phone message, call never returned. I would steer clear of this place if you are bringing children.

    5
    « Great Stay »

    This hotel had huge rooms and bathrooms. It was very clean and well decorated. The employees were very helpful. It was easy access to the hotel. We stayed eight days total and were very pleased with this hotel. Highly recommend and will stay there again if we return.

    4
    « Business stay »

    Just returned from participating in the Madison Art Fair on the Square art show. We stayed at this Best Western because it was rated fairly high and it was close enough to the State Capital which was the location of the art show. The room was clean and comfortable. The staff was exceptional and the breakfast was organized and plentiful. The hot items were a great plus.

    2
    « Just ok. »

    The bed was way way to soft, very uncomfortable. The sofa sleeper was terrible, it was so crooked you felt like you were falling off. Front desk was ok and continental breakfast was ok. Will not stay again.

    5
    « Stayed Saturday Night »

    Excellent location. Room was comfortable with good seating area. Breakfast had continental breakfast and 3 items made to order. I had French toast and it was awesome. I wasn't feeling well and they were able to get the room ready before the 3 PM check in. Much appreciated.

    5
    « A birthday getaway »

    I would highly recommend the BW we stayed at. My husband set all of this up as a birthday gift for me. I really enjoyed this short, but pleasant stay. We will be going back in July for our family reunion. Madison is a good stopping point for our travels.

    5
    « Great accommodations! »

    This hotel has been partially renovated. The clerk said that the lobby, restaurant, everything but the rooms are done and room renovations are coming next, but I'd have to say that it looked like our room had already been done. Very clean, quiet, great (free) hot breakfast, made to order. We used to stay here 5 to 10 years ago when traveling for work and it was just OK at that time, but it's taken a turn for the better now.

    4
    « Served the purpose »

    Needed a place to stay on our way to the House on the Rock and this place was perfect. No bells or whistles, but we had a good nights sleep, breakfast, and a convenient spot to our destination. Well worth the price.

    4
    « Clean and Comfortable »

    Pleasant, clean and comfortable property. We stayed for a wedding and found everything we needed including a good night's sleep, a hot breakfast and a noon checkout time. The location was convenient and Best Western is a chain we trust.

  • 5
    « Very Friendly and Accommodating Staff »

    Stayed 3 nights at this hotel. My wife's Dragon Boat Paddling Team was competing in the Capital Lakes Festival. The manager went out of his way to assist our group. Rather than a standard hotel breakfast; this hotel allows you to choose a breakfast which is prepared for you. The room was clean and comfortable. This Best Western has a great location right off the interstate. If we return to Madison, I would stay there again.

    4
    « Well situated and good value for business visits »

    I stayed in West Towne Suites while organising a move to Madison. It was well located outside the downtown area thus avoiding any downtown congestion. It is well positioned to allow access to the south and west of the lakes easily. It is very well priced and suites are available. There is a gym and breakfast bar but no restaurant. There are however many restaurants and bars within 2 miles.

    5
    « Just Great »

    We traveled by car from Nevada to Wisconsin and stayed in some questionable hotels, so when we arrived here and walked into the lobby, we sighed with relief. Although the rooms are not as spectacular as the lobby, we found them roomy, comfortable and clean. We had a full size fridge and and electric stove top as well as a sink and microwave. Every room is different tho. We loved the free made to order breakfast and wish to commend the 2 employees who ran it...Maria Vazquez and Christian Gallarbo. They were both friendly and professional. Every interaction we had with every staff member was good.

    3
    « West Towne Suites »

    It's an okay place to stay. It's quiet and clean. The beds are comfortable and the hot breakfasts are pretty good. Coffee's on the weak side. There's a Starbucks a few blocks away, so thank goodness for that. The thing is, it's kind of on the shabby side. Nothing horrible. Just peeling wallpaper here and there, loose tiles in the bathroom, that sort of thing. I usually stay at the InnTowner in the Highland Club. But, they were booked this trip. This is not the Highland Club. Then again, the room rate is significantly less. Maybe I don't travel enough to know. It just seems to me that at nearly $90 a night, the bathroom floor tiles shouldn't come off floor stuck to the bottom of your foot when you step into the shower.

    3
    « If you can't sleep, what else matters? »

    We had a two queen bed room One bed was fine, the other was lumpy, bumpy, and should have been replaced long ago. One side sort of collapsed when a person sat on it. The fan in the bathroom didn't work causing steam on the mirror when showering. The handle came off when it was turned to regulate shower temp. People checked in above us around mid-night and woke us up. We could also hear water pipes when neighbors showered. Just gave the impression of cheap construction. Now let's go to breakfast. No coffee! Only decaf until the next pot was brewed. There were made to order eggs, but Lord help if you wanted both eggs and pancakes! Can't neglect to compliment the help, both at the registration and for breakfast. All were polite and friendly. Just was expecting nicer for the price.

    4
    « Cheap rooms but Good service and attention to detail »

    Got one of the standard king bed rooms. Rooms are cheaply built with sound carrying very well. I must say the room was nice, clean and staff was very very accommodating. I had one issue with hallway noise and they were quick to address it. My only concern would be that the price point probably attracts more riffraff. I came here for Epic training but with my company covering any bills I might opt for a place that gives less anxiety when staying. WiFi is OK. I've had faster. Stay was great but sound was a small issue.

    3
    « Best Western »

    The location is kind of out of the way to everything else, but it's not a terrible stay. The air conditioning sounds like a plane is taking off every time it kicks on, but for a quick stay, it's not awful.

    5
    « A well run establishment »

    I am really impressed at the efficiency and high standards this hotel has showed so far a define visit again hotel. the surrounding are filled with amazing restaurants, a mall just to mention a few services. .. and the breakfast is made fresh and really tasty.. Keep up with setting trends for road-worrior like myself. Thanks you guys .

    5
    « Definitely on the return list (better than surrounding properties) »

    Room is a great size, and has every convenience you could want (2nd floor, see photos). I particularly appreciated the OPENING windows (even though the road noise was a bit much when open). Free hot breakfasts were great, but make sure to say 'no onions' on the omelette if you don't want the "optional" onions! Walking distance to grocery and drug stores was appreciated.

    5
    « Good place to stay for the price »

    Overall the Best Western West Towne Suites worked well for our one night stay. We had a room that faced the highway but the no sound from the cars could be heard. Our room was clean and the bed was fine. The free breakfast was a plus with cooked to order eggs. I would stay again if the need arises. My only issue, and it is a small thing, is the channel guide supplied in the room is not accurate. I never did find the guide channel on the television. A nice well kept hotel.

  • 4
    « Stayed Sunday night so may not be typical »

    we walked up to this older looking building thinking hmm, it looks dated and a little shabby. But it was fine; the rooms looked like they have been updated. They had a ticketed-cooked-to-order breakfast which was different. The one thing I wish for this and all motels and hotels in the country: COULD YOU PLEASE GET SOME DECENT COFFEE? The coffee, when I first got there in the morning, was not hot and tasted like it was left over from the previous day. Wait, there is another thing: the workout room needs to be cool not warm and certainly not hot!

    5
    « Fantastic Location and Nice Rooms! »

    This hotel boasts large rooms in a perfect location, down the street from a large shopping mall and around the block from countless restaurants of all varieties. Although it does not provide a shuttle to the UW campus, if you have a car you can reach the campus quite easily in 10-15 minutes. The staff was very friendly and helpful. The free breakfast includes a hot, cooked-to-order dish of your choosing. The rest of the breakfast, however, was a bit limited, with just a few fresh fruits, 2-3 types of cereals, and some pastries. I appreciated the fact that a recycling bin was provided in the room, as well as a microwave and fridge. It's a very pleasant place to stay!

    3
    « Request the Top Floor »

    I would think a nice hotel like this would have floors that are more insulated from noise. In the middle of the night we were awakened by heavy footsteps in the room above us that continued for hours. We liked the hotel otherwise, but would not stay here again unless we were assured of a room on the top floor.

    4
    « Nice, clean business hotel - easy in, easy out! »

    I stayed 4 nights in this hotel and it was clean, quiet and comfortable. Important for me, the window opened so I could have fresh air. The front desk staff was friendly and helpful. The breakfast room was spacious and offered a varied selection of juices, cereals, breads, yogurt and even eggs to order. Easy in and out from the highway. I slept and ate well - no complaints!

    4
    « Expectations met »

    Attended a conference. I didn't realize that this was an official conference hotel, so I didn't leverage all the perks. Good location near commercial areas--convenient. They provided vouchers for made-to-order breakfasts, but I didn't partake.

    4
    « Nice hotel, clean. Good breakfast »

    It was a nice stay. We only had one issue calling to confirm reservation. They would not tell me on,the phone if I had a room as I had not mademthe reservation myself. It was okay as they guarantee the reservations. Front desk helpful and coffee good (that's important to Canadians ;) Just a cautionary note: if you are celiac, ask to have your eggs cooked in a separate pan. The grill has much bread on it and then eggs.

    2
    « It's a Place to sleep »

    The room smelled like someone sprayed lemon scented lysol before I got there, it choked me. The shower made a terrible high pitched squealing noise when you turned it on. The bed was uncomfortable. It's a lower priced hotel and it's not very nice.

    4
    « Pleasantly surprised »

    Stayed one night this past weekend. It's an older property but in the process of renovations. Had to wait a few minutes for front desk clerk to show up but other than that, check-in and check-out went quickly with no issues. Hallway carpeting looked newer and room was large with nice carpeting and newer flat-screen TV. Bed was comfortable. Bathroom was clean and nice with an excellent shower. There was some noise from guests in the room above us walking around. We had to check out early for a race and missed the breakfast. They provided a "Grab & Go" bag with water, a granola bar, and apple.

    5
    « Really great stay »

    We stayed at this hotel for 10 nights. The staff was very professional and courteous and they did everything to make us comfortable. We needed 'accessible' support. The staff went out of their way to make things work for us. The breakfast was wonderful - cook to order. Wonderful pancakes and french toast. The cook was great. Clean and spacious rooms.

    4
    « stay »

    My stay there was fine. The Hotel was under some construction. But other than that everything was fine. I was helping my daughter move North and needed a place to stay. The bed was comfortable. The Coach bed needs a new mattress. It was way to thin and very uncomfortable to lay on.

  • 4
    « Good, reliable place to stay, still being renovated, though »

    This is the second time I've stayed at this BW. It is in a very convenient location both for restaurant and shopping options as well as freeway close to get to my family's place. I was there last August 2015 and the lobby was being renovated - I had looked forward to seeing the finished result, and it is "mostly" done, but for some reason there is a large area in the lobby/breakfast area where the tile is up, present a somewhat unstable place. The rooms have not yet been renovated. They are dated in appearance, but they are comfortable. I LOVE that our room had not only a fridge and microwave but also a small kitchenette! The staff is very pleasant and helpful. Cooked to order breakfast is very nice. This will probably remain our "go to" place when visiting family in Madison.

    5
    « Comfort and a Great Location in Madison »

    This hotel is very close to UW-Madison, a mall and numerous delicious restaurants and stores. The staff is friendly and helpful. The breakfast includes a made-to-order hot item, so that is a nice treat! There is no pool, but there is a small exercise room with a TV. The lobby has a small business center. The only negative is that they advertise transportation within a 5-mile radius, but it really goes only to specific locations at certain times of the day, so to get to the UW campus you will need a car unless you want to use buses and/or taxis.

    2
    « Unfortunately not the best stay »

    I really don't normally write bad reviews, and I don't enjoy writing them, but I hope the hotel reads this and can improve stays for future guests. First of all the pictures were deceiving - they made the place look brand new, but it was far from it. The bed sheets and blankets were very thin, and the pillows weren't great either - and because the heating controls didn't work (temperature didn't change at all, and the unit wouldn't stop blowing air constantly, plus when the heat did turn on it was very loud), we ended up being pretty cold and uncomfortable all night. In the morning, the cleaning people seemed to be up very early, and were vacuuming the next room and banging into the walls with the vacuum for what we both thought seemed like hours. And one final detail I noticed that didn't feel right was that in the tub I felt like my feet might just suddenly break through the bottom. I wish I could say differently, but for this stay I just didn't have the best experience. Thanks!

    3
    « Good price, good place to sleep »

    Just needed a convenient place close to family and this served us well at a good price. Safe neighborhood. Typical hotel room with mini kitchen. Comfortable bed. Slight twist on free breakfast, with choice of 4 different hot breakfast meals. Friendly staff. We would stay here again.

    5
    « Excellent place to stay »

    The cooked to order breakfast is a special treat. There are only a few items on the menu, but they are all much better than the usual "cook it yourself" items at other hotels. The staff is friendly and helpful and our room was clean and comfortable. The hotel is near a mall and there are a number of restaurants and shops and a movie theater in the immediate area. We got an excellent rate for our 3 night stay and we will look here first the next time come to Madison.

    4
    « Excellent Basic Hotel for Business »

    H thotel was clean and had multiple dining options within walking distance (Denny's, Longhorn, Olive Garden, Culver's). Good hot basic breakfast. Breakfast and exercise room both clean and centrally located If you're visiting for Epic training, note that the hotel runs shuttle to and from Epic campus, but you need alternative transportation from the airport. The hotel overall was in excellent condition, and I thought the staff was friendly and helpful. One thing to know, for some reason Wisconsin as a whole is obsessed with cheese curds; you have been warned.

    5
    « clean room, great breakfast »

    The hotel was easy to find, room was very clean. The breakfast was very good, I like having eggs made fresh to order. Coffee always available. The price was reasonable and the lobby was clean and inviting. Nice size TV in the room, and I like having a refrigerator in the room also.

    3
    « OK but def not great »

    Prepare to be underwhelmed by the customer service. We were in town for a sporting event and tried to check in at 1:00 PM, no dice. 3:00 PM is hard and fast check in time. Tried to get our two rooms adjoining (cuz we have small kids), no dice. The lobby has been recently renovated and looks very modern. Once we came back after 3:00 PM, we checked in and found the rooms to be average size and dated decor. Our 5 year old had a big alergic reaction from the comforter spread, it must have been really dusty. The beds are springy, sunken in the middle and are far from new. Bathrooms are small and very average. A lot of door slamming early in the morning --which was fine for us, we had to get up early too. The best part was the made-to-order breakfast that was included in the stay. The line was a little long, but the food was excellent. This hotel is pretty far from the UW campus, but if you have no other options, you'll survive.

    2
    « Business Trip »

    The rooms were clean but need some minor updating. The bed was also comfortable. The breakfast was good with plenty of options. I refer to 'rooms' because I had to switch rooms due to the heater malfunctioning in my room the first night. I called the front desk to inform them of the situation. After waiting for over a 1/2 hour I went down to the front desk to see when they would be taking a look at it. The room temperature had dropped down to 51 by then. The gentleman at the front desk informed me that he had forgotten to call it in. By the time The maintenance guy had came to the room to fix it almost an hour had passed. I then had to wait almost another hour for him to attempt to repair the thermostat by tapping on it with his finger and staring at the vent. So in essence, it took them over 2 hours to get me to a new room. The room they moved me to was not the same type of room that I booked. I received no compensation for the room downgrade. If it wasn't for the lack of customer service then I would have rated this hotel much higher. That said, I would probably give this hotel one more chance.

    3
    « Good hotel »

    This hotel is nice and clean. Breakfast was good. The only reason I am marking it down is because the staff does not read nor pay attention to contracts. My group of 31 rooms checked in and discovered the sales person had not passed instructions down the line. My check in was a mess, as was check out. Bottom line. Make sure you talk to them if it is a group and a specialized contract. Other than that. 5 stars.

  • 5
    « Excellent Value »

    We have stayed at this BW many times as it is close to our family in Madison. They upgraded us to a suite, as we are BW Rewards members. They have been doing renovation of entrance, lobby, and breakfast area and it is now complete and very nice. The cooked to order breakfast is great. WiFi is very fast. The room was very clean. We will continue to stay here when in Madison

    5
    « Great stay »

    Everyone was friendly, food was good and hotel very clean was in town with our pets for a family get togeather and the location was perfect. The young man that checked us in was extremely professional yet friendly.

    4
    « Older property but updating »

    Stayed News Years eve and have stayed at other hotels in the area of this one. We will stay again. It is an older hotel but they are renovating. We had a nice King suite that was roomy and clean. The cooked to order breakfast was wonderful. We love how quiet and peaceful this place was.

    4
    « Great Place to stay »

    As of always choosing Best Western will always be my preference of stay where ever I go. West Towne Suites in Madison went out of their way to make sure my stay was exceptional. The choices for breakfast were fantastic and I would recommend this motel to anyone.

    2
    « Clean, comfortable spot minus customer service »

    Stayed here for the first time via a Priceline "Express" deal (i.e., I didn't know the name of the hotel when I booked.). Overall the stay was comfortable and the room nice and place clean, but the place could use a customer service upgrade. The receptionist kept giving me this "we charge extra if you want two beds" line because I booked through Priceline -- then only when I didn't want to pay that did she "happen" to mention there's a pull out couch in the room (for my son who was with me). I had early-morning work to do and was seated at a table in the b-fast area and was told I needed to leave because they must "lock" the room when setting up b-fast. Really? What are they hiding? I was just sitting there. Not a place that will go the extra mile for guests, that's for sure.

    4
    « Nice stay »

    Breakfast was wonderful, you could order what you wanted and they cooked it for you. the room was clean and a bit outdated but it was still nice. It was a good night sleep and peaceful. No swimming pool but that was okay.

    5
    « Very nice and comfortable motel!! »

    This was a very nice and comfortable motel! Our room was awesome! We got a suite with kitchen for a ridiculously low price..under $100 ???? their made to order hot breakfast was amazing!! I would recommend this motel to everyone!!??

    5
    « Great location and good value. »

    We were pleasantly surprised to find such a nicely appointed Best Western and will consider staying there again. The bed was comfortable and the bathroom was clean. Shower did not have great pressure, but was adequate. We were very impressed with the friendliness of the staff and their willingness to help. The hotel is located near West Towne Mall, so there was a good choice of restaurants in the area as well as the mall food court. We wanted to be in Middleton and this was ideal.

    4
    « Average Best Western Hotel. »

    Hotel was very quiet, despite being right off of the highway. Room was clean and bed was comfortable. The decor was outdated but they are going through a remodel which should remedy that. Breakfast was cooked to order and very good. I would stay here again.

    3
    « Clean hotel in Madison »

    Standard hotel, but Best Western level quality of services. Good option for the price. Convenient location, very close to the largest mall area in West Madison. Nice but standard room, very clean and roomy. Breakfast included, which is fine. Offers a gym all time open. Nice but small reception area. Looks like new or recently refurbished.

  • 4
    « Halloween Weekend »

    This hotel was very clean, and the breakfast in the morning was also good. The only problem we really had was the bathroom floor didn't seem to have been swept well (or at all) upon our arrival. It was very clean other than that, and the stay was great!

    5
    « Visiting family in Madison »

    Staff is excellent and very helpful and professional Rooms neat, clean and adequate. Breakfast was good hot and tasty. The new décor was very bright light and upbeat. A great value and the place we stay when we come to Madison--within 10minutes of our family! Close to the University and Camp Randall. Close to shopping and great eating establishments are nearby.

    4
    « Accommodating staff, good value rooms »

    Thought I made a reservation and forgot to click send! Classic dummy mistake, the staff was very accommodating checking the other hotels in the chain and found we had not made a rezzie anywhere. Although they were about full they were able to put us in a room that was very nice, although the last, is was not the least. The cooked to order breakfast was good and certainly a cut above for this type of hotel. The breakfast and common areas were very nice and have been recently redone, a good job. I will stay here again.

    5
    « Hotel remodel done right! »

    It is my understanding that this hotel has been remodeled in the past few months. The designers did a fabulous job! The lobby is very inviting, the breakfast area is lovely and the suite was fabulous. The whole experience was far better than I expected for the price.

    5
    « Great location and being totally remodeled, great AM hot breakfast »

    Stayed two nights at this location. Hotel lobby and breakfast area just remodeled. Great made to order hot AM Breakfast. Rooms were comfortable and clean, and Staff was friendly. Numerous dining and shopping options nearby, and easy access to the Beltway around Maison. Would definitely stay again.

    1
    « Worst hotel experience i've ever had »

    Worse hotel I've ever stayed at.. They have no pick up shuttle to or from airport. They rooms are stinky and old. This hotel is on the recommendation list for Epic headquarters and my employer and I recommended to both that they remove this awful hotel. The shuttle was so inconsistent with times. Dropped us off an hour before class and picked us up an hour after class was over. The hallways were extremely noisy at night. I opened by door one evening to ask the people across from me to stop slamming their door and they lady told me to get back in my room before she walked across the hall to smack me. Huge threat. Was the worse experience I've ever had anywhere. Will be staying at the Concourse downtown future trips.

    4
    « Pleasing Decor »

    The West Towne Suites offered a clean and pleasing environment. The breakfast area was recently remodeled and was efficient and well decorated. I enjoyed the made to order hot breakfast of french toast, hash-browns and sausage.

    4
    « Helpful »

    The hotel manager, Bernard, was awesome in accommodating our situation when we had to decrease from a 2 night to a one night stay. The rooms were comfortable. The construction outside the building presents significant parking issue. They are so welcoming for pets! The desk person checked us into a room that was still being made up so we had to wait about 10 minutes in the second floor waiting area outside the workout room - but we did not mind.

    3
    « Clean hotel, nice location. »

    When we stayed there we had two rooms which were right across the hall from each other. The rooms were nice and clean. Our stay was relatively quiet. The complimentary breakfast in the morning was decent compared to some that I've experienced. About a month after my stay, I noticed charges on my credit card that should not have been there. One was for a bottle opener we had returned right away that they forgot to take off and another was a room charge for another guest who happened to have the same last name (no relation to me though). My card had accidentally gotten charged. When I called to question this, they said they'd look into finding the other person's credit information so they could take off the charge. It was eventually resolved but would have been nice to be told they would take the charge off right away as I didn't even know the person.

    4
    « Weekend Wedding Stay »

    Best Western West Town Suites was fine. Currently going through remodel so a little dirty. Parking was restricted due to construction. Good breakfast options, bacon could have been crispier. Too many Hawkeye fans. On Wisconsin!

  • 2
    « very disappointing »

    This hotel was under construction/ remodel. I realize that there are certain inconveniences, but there are "basics" that should not be compromised. There were NO parking spaces for us when we came in because the construction crews had "12" spaces occupied with construction materials and dumpsters. They could have put these things on the grass and certainly, if the hotel intended to continue booking to capacity, they should have made sure guests could park in THEIR parking lot, no around the corner. Also, it may be a non-smoking room, but it sure didn't smell that way. I'm a Best Western rewards member with over 5000 points in the past 9 months. This was not the equivilent to what I am accustom to for $159 a night....more like a $79 stay.

    4
    « Clean and nice location »

    Even though this hotel is under renovation, it is a very nice hotel. The hotel was clean and located right off of the beltway and not too far from the University. We enjoyed the made to order breakfast. We would come back here.

 

Getting to the hotel ...

All directions
·From: MSN Airport. Take International Lane and left onto Anderson Street. From Anderson Street take Stoughton Road/51 South to Highway 12/18 West. From Highway 12 West take Gammon Road - Exit 255. Make a right on Gammon road to Odana Road. Make a right on Odana to Grand Canyon Drive. Make a right on Grand Canyon drive and the Best Western West Towne Suites is on the right. ·From: Minneapolis/Eu Clair. From Interstate 90/94 East to Exit 92 for Highway 12/18 East. From Highway 12 East take Gammon Road - Exit 255. Make a Left on Gammon Road to Odana Road. Make a right on Odana to Grand Canyon Drive. Make a right on Grand Canyon drive and the Best Western West Towne Suites is on the right. ·Fro...

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