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Best Western Hotel West Towne Suites, Madison

4.0/5  - basé sur 475 notations.
650 Grand Canyon Drive, 53719-1044, Madison, United States - Voir l'itinéraire

Il y a beaucoup d'hôtels à Madison, mais un seul vous garantit un séjour comme à la maison, débordant de luxe et de qualité. Le Best Western West Towne Suites offre un petit déjeuner préparé sur commande et le Wi-Fi gratuits. Situé près de l'université du Wisconsin et les hôpitaux UW et VA, c'est l'hôtel idéal si vous voyagez pour affaires. De nombreux clients sont ici pour Alliant Energy® Center ou EPIC Systems et CUNA Mutual, mais pourquoi ne pas profiter des nombreux restaurants et magasins pendant votre séjour ?Assistez à un match de football américain des Badger, passez l'après-midi à West Towne, Greenway Station et Hilldale Mall, ou offrez-vous une dose de culture avec l'exposition World Dairy Expo et la Midwest Horsefair. En séjournant dans le meilleur hôtel de Madison, vous ne serez jamais loin de l'action. Reddan Soccer Park et la patinoire Madison Ice Arena sont d'excellents moyens de passer la journée. À moins que vous ne soyez ici pour Epic Systems, le parc de recherche universitaire, TDS® Telecom ou Spectrum, ou encore le centre Prometric Testing Center. Notre personnel se fera un plaisir de répondre à vos besoins professionnels. Cependant, cet hôtel de Madison est tout aussi adapté à des vacances. Le jeu laser et les pistes de bowling Schwoegler's sont à 200 mètres de l'hôtel. Les villes voisines telles que Middleton, Fitchburg, Verona et Oregon sont à moins de 10 minutes en voiture. Promenez-vous jusqu'au Madison College ou jusqu'au lycée Memorial pour assister à un match. Ne manquez pas le zoo Henry Vilas, l'arboretum, le parcours de golf d’University Ridge, Odana Hills et le mini-golf de Vitense Golfland. Bien sûr, l'hôtel offre Wi-Fi et petit déjeuner gratuits. Le petit déjeuner inclut œufs frais cuisinés selon votre goût, painperdu, crêpes, saucisse, bacon et pommes de terre sautées. Vous pouvez également choisir des fruits, céréales variées, yaourt, muffins, petits pains et pain. Profitez également du confort de notre navette gratuite vers les différents lieux de la région. Réservez votre prochain séjour avec le Best Western West Towne Suites pour un voyage facile et agréable !

Best Western

Hotel West Towne Suites

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  • Air conditionné
    Air conditionné
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
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Avis de nos clients

En partenariat avec tripadvisor fr
Certificate of Excellence 2018
Basé sur l'avis de 474 voyageurs
Note attribuée
Excellent
219
Très bon
142
Moyen
62
Médiocre
32
Horrible
19
CONSULTEZ LES AVIS POUR
En couple En couple
104
En famille En famille
179
Escapade entre amis Escapade entre amis
36
Professionnel Professionnel
99
Voyage solo Voyage solo
40
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Best of the Best Westerns"

5
04/09/2018

Clean hotel with brand new beds. Hot Breakfast Made To Order, along with all the usual cold food items. No pool but the place is well maintained and very clean. I will stay here again when in this area.

"Epic visit"

3
30/08/2018

Here for UGM Epic. 15 minutes away by car from Epic. This hotel is firmly average. The bathroom was clean, the bed was comfortable. Towels were ample. There is a little fridge and microwave. There is one chair to sit in. One desk. No USB charging outlets so bring your own. Whirlpool was very nice. TV was okay. I wouldn't call it a suite, just a larger room. You need a ticket to get hot breakfast. Hotel staff was fine. Room AC was comfortable, not too loud.

"Great Stay!"

5
23/08/2018

I was very surprised at how clean and modern the room was. I was only there for one night but it was a great experience and was treated very well. I would recommend this location to anyone especially if traveling to watch Wisconsin football games.

"Great best western- outstanding breakfast"

4
20/08/2018

This hotel consists of normal rooms and mini suites. We had a nice suite on the corner over look a wonderful green space. The rooms are very large as is the. Bathroom . We had a sofa, tv, fridge, microwave etc. The bed was great. The feature which stands out for this hotel is the breakfast., wow! A full,hot cooked to,order breakfast plus all the normal continental selections. It was wonderful. Great price for,our stay

"Delicious, made-to-order breakfast"

5
19/08/2018

Clean lobby, breakfast room, and guest room. Conveniently located to Breese Stevens Field for Ultimate Frisbee tournament, yet well priced. Plenty of parking. Breakfast choices are made-to-order: pancakes, French toast, eggs to your liking, or an omelet, all served with bacon or link sausage. Coffee tasted good. Fridge in room is convenient. Pleasant staff.

"BW - West Town"

5
16/08/2018

This was the second time that we've stayed at this hotel. The experience was excellent again. Very comfortable suite. The bed was great, got a good night's sleep. Will visit again. This is a go-to destination.

"Convenient motel on west side of Madison"

5
15/08/2018

We stayed one night. The king room was large, nicely furnished, and comfortable. It had a kithcenette with a large fridge/freezer, which we appreciated. The bed was comfortable, and the room was quiet. The made to order eggs for breakfast, along with the good selection of other items was nice. The bathroom was clean with good counter space. We enjoyed the stay and would stay again if in the area. The room here was less costly than rooms closer to downtown.

"Caring staff and outstanding front desk"

5
11/08/2018

My wife was in an accident and admitted to the University Hospital. Daniel was great in getting me settled without worrying about how long I might have to stay in Madison. He was supportive and reassured me that he would work it out. He later went out of his way to make sure that I could get a meal delivered the night that I brought my wife to the hotel.

"Excellent accommodation "

4
06/08/2018

Great location to stay in, it is about 20 minuets to downtown, 15 minuets to Whole Foods Market , about 12 minuets to the Alliant Energy Center and many parks, restaurants in the area. Our room was serviced daily and clean. Breakfast was a plus here with simple choices. Thank you for your service.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the positive review of our hotel, amenities, and service. We are very pleased to know that we exceeded your expectations and look forward to seeing you when you are next in Madison. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Great stay for the price"

5
02/08/2018

We stayed at the Best Western West Town Suites on our very first trip to Madison. We chose the BW over other hotels because it had the "made to order" breakfast option, the price was reasonable and the hotel had been newly renovated. The front desk check-in staff was super friendly with easy check-in process. Our room was clean and tidy with nice soaps and shampoo. It did have a little bit of a musty odor but a few hits of room spray helped, otherwise would have given a 5 star for the room. The hotel is a ways out from downtown Madison (~15 minutes) and all the local shops, restaurants, the Capital and the Square; however, we did not mind driving because there was so much to see and the isthmus is just gorgeous. We would definitely stay here again, great value for your money.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review of our hotel, staff, amenities, and location. We are pleased to know that we exceeded your expectations with all we have to offer and that you enjoyed your visit to our town. We look forward to seeing you again and can't wait to have you as one of regular guests. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Home Away From Home"

5
29/07/2018

Having a two room suite with a kitchen is exactly what we need. The room was perfect! I thought I had that booked but when we got to the room there was no kitchen, but when I went back to the front desk to make a complaint the friendly front desk person corrected the problem immediately. Comfortable, clean room.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review of our hotel, staff, and service. We are pleased to know that we exceeded your expectations were able to correct the issue with your room. We look forward to seeing you again and hope it will be soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Great stay!"

5
23/07/2018

Bed was very comfortable, hotel is in a great location, the staff was very professional and friendly, and the breakfast was awesome! All of the above at a great price! Would definitely stay here again.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel and staff. We are stoked to know that you enjoyed our made to order breakfast and that our location was perfect for your needs. We look forward to your return visit and hope to see you soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Great Room at Great Value"

5
22/07/2018

Very nice room with comfy bed at a reasonable price. Perfect location only a few blocks from shopping of all kinds. Made to order breakfast was very good as well. Will continue to stay here on my trips to Madison. WI !!

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel. We are stoked to know that you enjoyed our made to order breakfast and that our location was perfect for your needs. We look forward to your return visit and hope to see you soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Thankful for the ease, comfort and cleanliness"

5
20/07/2018

This was the first time I had stayed at this hotel and I have to say it exceeded my expectations. No concerns at all and I think I actually slept for more than four hours, which means the bed was comfortable.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel. We are stoked to know that we exceeded your expectations and that you had a sound sleep while staying with us. We look forward to having you with us again and hope to see you soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Great place to stay"

5
17/07/2018

Very nice Best Western. We had a king room very spacious clean and the beds are really comfortable so you get a good nights rest plus the hotel itself is very quiet. The made to order breakfast was a nice touch a lot better than sweet rolls and cereal. The front desk associates are very friendly and helpful always smiling and greet you when you come and go. The renovations that have been done make the hotel look very nice. The lobby was clean and organized along with the breakfast area. The hotel is in a good location plenty of things to do and plenty of restaurants close by. If your ever plan a trip to Madison diffinitly stay here it's well worth the money.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel and staff. We are stoked to know that you enjoyed your stay and our made to order breakfast. We look forward to your next visit and hope to see you soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Relaxing visit!"

5
17/07/2018

I had never stayed at this hotel before, and I was very pleasantly surprised by the quality and value of our stay. The front desk staff was very attentive, and they were able to give us two of the few adjoining rooms so that I could have close access to my elderly parents. The rooms are large and very comfortable, and the included breakfast in the morning was actually made to order from a list of 3 options. Besides those 3 choices, there was also a buffet of the standard continental breakfast items. If you are in Madison for a longer stay, this hotel also has a guest laundry facility. I would definitely choose this hotel again when staying in Madison.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel and staff. We are stoked to know that you enjoyed your stay and our made to order breakfast. We look forward to your next visit and hope to see you soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Enjoyed our stay here!"

4
17/07/2018

Good hotel choice with the usual Best Western amenities. Good breakfast included and friendly, helpful staff. Location was convenient, but need a car to get to restaurants and the nearby shopping center.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the positive review and endorsement of our hotel and staff. We are stoked to know that you enjoyed your stay and our made to order breakfast. We look forward to your next visit and hope to see you soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Wisconsin Dells "

3
15/07/2018

Arrived later on Wednesday.. we were tired from being on road all day.. found out I couldn't use my points for our room, was disappointed, but ok. Got to our room, it was nice and roomy, king size beds. I did find 3 hairs on our bed when I pulled down the covers, sheets appeared clean, so must have been the person who made the bed. Also found hair in our bathroom too. I did report to front desk and she apologized. The shower screamed at us when we took a shower, something to do with hot water. I told front desk and she promptly sent a maintenance man, he did try to fix it and it seemed to work for a bit, but then went back to the way it was before. I do recommend the breakfast. It is made to order and they do a nice job getting everyone's breakfast fixed in a timely manner. It was very yummy!

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our property We are sorry that you did not realize that if you use the employee rate you could only redeem your points through CRO or the Brand website. As I am sure you are aware, you cannot book direct because there are restrictions on it that the system doesn't track. Your feedback on the room issues has been passed on to management to look into so that we can improve for future visits. We hope you will give us another chance to serve you and look forward to that visit. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Wonderful stay"

5
10/07/2018

This is a wonderful place to stay. It is very conveniently located in Madison. Our room was clean, nicely decorated, and spacious. The breakfast omelets were made to order but the selection of ingredients was limited. There are a few gluten-free options for cereal and breads. Coffee and tea in the breakfast area are available 24 hours. The staff was genuinely helpful and happy. We needed to wash a load of laundry. Good location and not too expensive. We will stay here again.

"A nice surprise!"

4
08/07/2018

The location and outside are a bit misleading. The renovation has made this older hotel quite lovely inside. Nice lobby and breakfast area and great workout room and location. Rooms were very nice and breakfast was great! Would definitely stay there again!

"Solid place to stay"

4
04/07/2018

This location is very convenient to the belt line (Hwy 12/18) around Madison's west side. The West Town mall is very close as well as many restaurant options. There is no pool on property. The room was large and had a good shower (pressure, shower head functioned well). There was a wet bar with refrigerator & microwave which was convenient. The floor above us was very squeaky so we could hear the person above us walking around the entire stay. Breakfast was different than most BW I've stayed at in the area. They give you breakfast vouchers when you check in that are good for a “made to order” breakfast. You can choose from one of the following: an omelette, eggs, pancakes or french toast. Each option comes with potatoes and either bacon or sausage. Don't ask for an omelette AND pancakes etc - you are only allowed one option which is plenty of food in addition to the pastries, toast etc available. We sat near the kitchen & many people asked for two options and the staff was still very courteous each time they declined.

"Convenient, Clean, Comfortable plus a Great Value!"

5
26/06/2018

This hotel has become my go-to location when visiting family in Madison. It's recently remodeled and is very clean and comfortable. The location is great- easy to get on 12/18 to get to most everywhere in Madison. The nicest perk of all is the full service breakfast included in the room rate. You get your choice of fresh made eggs, french toast or pancakes with bacon or sausage. This is quite a value. All in all is a great place to stay.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome endorsement of our hotel. We are stoked to know that you enjoy our made to order breakfast and that we are your home away from home when you travel to Madison. We look forward to seeing you again and hope it will be soon. Ramona, Sales Manager Best Western West Town Suites [email protected]

"Wonderful stay!"

5
24/06/2018

We stayed here for two nights. The hotel was very clean and tidy and close to a large shopping mall and a number of restaurants. Our suite was on the side closest to the highway, but we did not hear any highway noise. It is the first time that we had a cook to order breakfast in a hotel and we really enjoyed it.. We will stay here any time we visit Madison.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome endorsement of our hotel. We are very happy to hear that our location met your needs and that you enjoyed our made to order breakfast. We look forward to your next visit and hope it will be soon.

"Top Shelf Hotel"

5
23/06/2018

This is a very nice, newly remodeled hotel. The exterior is a little retro but very well kept. The interior is up to date and immaculate. The associates are helpful and friendly. Very professional. The breakfast is the best. You can pick from the continental offerings or select a made to order breakfast with a room ticket given to each guest for the number of mornings you will be there. They cook it up quicksand tastes great. Well run operation. We will go back.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome endorsement of our hotel, amenities and staff. We are stoked to know that we exceeded your expectations during your stay and that you think our made to order breakfast is the best. We look forward to your next visit and hope to see you soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Good Stay"

4
22/06/2018

This hotel is very nice. Front desk workers friendly and quick check in. Spacious rooms:full size fridge, microwave,and stove top. Beds are comfortable. Cooked to order breakfast with other choices as well. Lots of choices of restaurants & a big mall near hotel. Would definitely recommend & stay here again.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the wonderful endorsement of our hotel, staff and amenities. We are very happy to know that our location met you needs and that you enjoyed the hotel during your stay. We look forward t o your next visit and hope to see you soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Love BW"

5
29/05/2018

We had a family friend that was in the hospital and had to spend the night in Madison. Best Western was available at the last minute. The room and bed were wonderful and the breakfast was yummy! Thanks again Best Western always satisfied!!

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome endorsement of our hotel. We are stoked to know we were available in your time of need and hope all is well with your friend. We hope you will visit again, and at a less stressful time, and we look forward to seeing you again. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Great stay for one night"

4
28/05/2018

We stayed on a Friday night. Lobby was clean and inviting. Desk staff was very nice. Our room was fine, although there was a big bug on the air conditioner so I scooped it up with a tissue and threw it in the trash. The ice machine on the first floor was not working and there was a sign on it that said to go to the second floor to get ice. Wish it was working but not a big deal. There is no pool here but there is a small work out center above the lobby desk. We went in it to check it out and liked the amount of machines in it. Breakfast was great. We enjoyed the made-to-order breakfast, unlike other places that have the food sitting in warmers. Breakfast started at 7:00 a.m. and we got there a few minutes after 7:00. Not all the food was put out yet. Then about ten minutes later the employee came out and started to put the fruit and other things out. (Perhaps she arrived late?). A great variety of food. Not the best coffee, but hey, that's ok since the food was great. Check out was very quick and the employee was super nice. We like how the hotel is close to the mall and other places. Oh, one other thing, not a big deal, really, but the tree with the pinecones at the front of the hotel made it look a little messy with the pinecones laying all over the sidewalk and parking lot. Chop it down and it would look better. We would definitely stay here again. It was a nice, quiet stay and overall we were pleased. We wonder if there weren't a lot of guests on this night because it seemed really quiet and we have never seen that few people in a hotel breakfast area before. That's fine with us, it made things quick and easy for us.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the positive endorsement of our hotel. We are happy to know that overall you enjoyed your stay; we have also noted your feedback and passed it on to management to look into and improve upon as necessary for future visits. We hope you will visit again, and we look forward to seeing you again. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"RELAXING STAY"

5
09/05/2018

Wonderful services at the hotel. Very comfortable stay. welcoming and amazing staff members. I recommend everyone to visit and experience the hospitality of this place. The breakfast was amazing. Great

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the wonderful endorsement of our hotel and staf. We are pleased to know that we made you feel welcome with our service and that our amenities exceeded your expectations. We hope to have you with us again soon. Ramona, Sales Manager Best Western West Town Suites [email protected]

"Great Stay"

5
02/05/2018

It was a nice stay. I always go through Madison but we never stay over night. This Best Western was easy to get to and the location was close to a lot of shops/ mall that we like going to. Once done with shopping my family really enjoyed the room. The breakfast was great. It was nice to have a meal cooked for us before leaving to continue our trip. Will plan on coming back that way in the future. We really enjoyed the rooms and the staff was very nice.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the wonderful rating and endorsement of our hotel, staff, location and amenities. We are stoked to know that we have earned your business as a return guest and that you enjoyed your stay with us. We love that you found us so close to your favorite shopping experience and we can't wait to see you when you return to Madison! Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Cooked to Order Breakfast"

5
01/05/2018

Where else in the Madison hotel community, or frankly anywhere, other than at a B & B, can you get a real cooked to order free breakfast. No scrambled eggs out of a bag, no steamer tables. A fresh, over easy egg, or made to order pancakes. Great bacon. Pleasant setting, not cramped. Not fancy, but simply wholesome. Why can't others do this ?....?? Our Kudos to Best Western Madison. The rooms are nice, and the front desk is gracious, but what continues to bring us back is their breakfast.....

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the wonderful rating and endorsement of our hotel and breakfast. We are stoked to know that our made to order breakfast is the reason we have you as a return guest and that you also enjoy your stay with us. We can't wait to see you when you return to Madison and we more than appreciate your excitement over such an excellent start to any day! Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Overall good stay..."

4
20/04/2018

Brought my daughter to Madison for her 16th Birthday celebration. Location was perfect. She was looking forward to soaking in the tub and using a bath bomb.. the tun wasnt functional and we didnt know until 8pm or we would have requested a different room. It was a horrible disappointing way to end the night. Breakfast was good but bacon was literally the thinest, smallest 2 strips I have ever encountered in my life. Staff were amazing, just wish amenities would have been better.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the positive endorsement our hotel and for celebrating your daughter's birthday with us. We apologize that the tub was not working during your stay, however, even at 8P at night we would have found you a room to suit your needs- please always let us know if there is an issue in your room so that we can take care of it for you quickly. We hope you will allow us to celebrate your next milestone with you and look forward to seeing you again soon! Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Great stay at reasonable price."

5
17/04/2018

I travel to Madison frequently for business and am very pleased to have located this hotel. I signed up for rewards member program so I am earning points and have been pleasantly surprised at the automatic upgrade to a suite room. The cooked to order complimentary breakfasts are fantastic!

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement our hotel and for becoming one of our Elite members. We are very pleased to know that your stay with us was enjoyable and that we are your new home away from home when you visit Madison. We look forward to seeing you again soon! Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Great Place Great Price"

5
09/04/2018

Very new and updated. Nice amenities. Good Location. The staff was friendly and the rooms were very nice. Breakfast was very good.I would definitely stay here again when I go to Madison. I was pleasantly surprised.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome endorsement of our hotel. We are very happy that you enjoyed your stay and that we exceeded your expectations. We look forward to your next visit and hope it will be soon. Ramona, Sales Manger Best Western West Towne Suites [email protected]

"Comfortable stay"

5
09/04/2018

This hotel had comfortable, large rooms with comfortable beds. They had a complimentary hot breakfast which was a nice touch compared to usual continental breakfast options. Also had continental. Rooms had two beds and sofa bed which was great for a group.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome endorsement of our hotel. We are very happy that you enjoyed your stay and that you enjoyed the size of our rooms and our amenities. We look forward to your next visit and hope it will be soon. Ramona, Sales Manger Best Western West Towne Suites [email protected]

"Inconsiderate & uncourteous management"

1
07/04/2018

We have checked in here late evening and unfortunately our card was not working due to bank maintenance issue for few hours.we informed this while check in.later we went out and returned by 10 pm and desk guys locker room and started asking for payment. Fortunately I had some cash with me so been able to pay but just imagine no haven't had cash....think would have been expelled :( Also I gave them a brand new bill/note to deposit as cash and in return I received a completely torned old bill/note. Seems extremely inconsiderate management so be prepared for surprises.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and policies. We apologize that the issues with your card caused issues with your check in and that caused your stay to be less than perfect. While we do our best to accommodate any problems that arise, we do have policies in place that sometimes cause an inconvenience to our check in process. We hope that you will give us another chance to serve you and look forward to seeing you again. Ramona, Sales Manager [email protected]

"I was not happy!!!"

2
31/03/2018

Check blankets for blood before laying in your bed. I wish I would have. I was not happy. Then wasn't offered cleaning service until next morning. But other then that my overall stay was very pleasing. And Danny at front desk when I checked in was ABSOLUTELY AMAZING. She made me feel right at home .

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our property. We apologize that your stay was less than the perfect than we would have liked and that there was an issue while you were with us. After speaking with management, it was found that our team did offer to give you a new room and a new comforter, but the request was declined. As we do not have housekeeping services overnight, it was felt that this was the best course of action to assist you even though you decided against it. While we could not give you a perfect stay during your previous visit, we hope that you will give us another chance to impress you on a future visit. We hope to see you again soon. Ramona, Sales Manager [email protected]

"Will stay here again!"

5
27/03/2018

Stay at the Best Western while visiting my son in Madison! Super friendly staff, clean and loved the location. Close to restaurants, West Towne Mall, theater, and right off the hwy. The breakfast here is great!!

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel. We are stoked to know that you enjoyed your stay with us and that you will become a return guest. We look forward to your next visit and hope it will be soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"A lovely place to stay while in Madison"

5
14/03/2018

I was in Madison for business. The hotel was great. Not a whole lot around it, but easy access to downtown. Well maintained. Comfy beds. Made to order breakfast was lovely. It's nice being able to have real eggs any way you want them (or pancakes, omelettes or french toast). I enjoyed my stay here and would come back again

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel. We are stoked to know that you enjoyed your stay with us and that you will become a return guest. Next time you are in town, you should check out West Towne mall which is just seconds away from us. They have everything you cold possibly want for food and shopping:) We look forward to your next visit and hope it will be soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Very spacious accommodations!"

5
28/02/2018

I was there for training at Epic, and stayed at the Best Western West Towne Suites. The staff were excellent, the breakfast was absolutely perfect, and the location was very convenient to restaurants, shopping, and driving to the Epic Campus. The rooms were huge, and came with a small refrigerator, microwave, and coffee maker. I was very pleased with my stay here and would definitely come back again!

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for your awesome review of our hotel and amenities. We are very pleased to know that we were convenient for all of your needs and that we exceeded your expectations during your stay. We look forward to your next visit, whether it be leisure or business, and hope to see you again soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"clean"

5
20/02/2018

probably the cleanest hotel we ever stayed at. the breakfast is made to order and very good. easy check in and check out. location is good. easy to get to downtown. the kids thought it smelt like fruity pebbles which is better than musty carpet like most places.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review of our hotel and amenities. We are stoked to know that your kids thought our hotel smelled like fruity pebbles- I have to check that out when I get there:) We look forward to your next visit and hope it will be soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Great Best Western Suites"

5
09/01/2018

I have stayed numerous times here, they make my weekends very pleasant and comfortable. The rooms are pleasantly decorated and the color scheme makes you feel like home, very soothing. The entire staff go out of their way to please you. I would highly recommend this Best Western Inn to anyone visiting the Madison area

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel. We are stoked that you consider us your home away from home and that you approve of our recent renovations. We appreciate that you would recommend us to others and can't wait to have you back with us in the coming year! Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Very happy with our selection"

4
08/01/2018

We had stayed at this BW at the end of October. We were so happy with everything, we chose to stay here again even though it was priced a bit higher. Make to order breakfast was nice and the gathering space was comfortable for our group to gather in the evening and visit/play games. We will be back.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the wonderful review and endorsement of our hotel. We are very pleased to know that you made a return visit to us and that our gathering nook made for great home away from home memories with family and friends. We can't wait to have you back with us and hope to see you soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Updated and Clean"

5
08/01/2018

Can't beat a made to order breakfast, although I wish they also offered the eggs poached. Rooms were quiet and clean. The shower had good water pressure. I would return here and recommend it to others as well.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel. We are stoked that you will become one of our regular guests and that you would recommend us to others. I have passed your breakfast room feedback and idea on to management in the hopes that poached eggs can be an addition to our breakfast fare. We can't wait to have you back with us and hope to see you soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Top hotel choice for us!"

5
02/01/2018

My husband and I stay here when we're in Madison for three main reasons: 1) It's super clean. 2) It's reasonable. 3) And they have an amazing made-to-order breakfast. On top of that, the hotel decor is up-to-date and staff is very efficient and helpful. While conveniently located near the mall, grocery store and major roads through town, it is removed from noisy traffic on a quiet street.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel, staff, location and amenities. We are very pleased that you enjoy your stays with us and that you have found in us your home away from home. We hope you will visit again soon. Ramona, Sales Manager [email protected] Best Western West Towne Suites

"Always reliable family option"

5
18/12/2017

Whenever I'm in Madison for work or pleasure, by myself or with my family, I always stay at the Best Western West Towne. From day one every member of the staff has been friendly and personable. The location is great for getting to any location in Madison and for getting back on the road. I don't see why I'd stay anywhere else.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel and staff. We are beyond stoked that we continually exceed your expectations and that you are one of our regular guests. We look forward to many return visits with you and hope the next one will be soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"BW West Towne Suites"

5
14/12/2017

Our stay at this Madison, WI BW was very good. The front desk clerk, friendly and professional, the room good, 2 large TVs. Breakfast was made to order, very well done. Our two night stay was free because of accumulated points and a special BW was running at the time of our reservation! Would stay there again.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel and staff. We are super pleased that we exceeded your expectations and that you had the opportunity to use your reward points to stay with us. We look forward to many return visits with you and hope the next one will be soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"10 Years and Counting..."

5
11/12/2017

We have been staying here since 2007. One reason is the very friendly people who work there- some of them have been working there ever since we first stayed here. The free hotel breakfast features made-to-order hot food in addition to the usual cereal, fruits and breads. We always stay in one of the suites which are comfy and roomy. The Fitness Center is well-equipped- far better than your usual hotel set-up. It's close to the mall and lots of restaurants and amazingly quiet at night even though it faces a major highway.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel and staff and for being a regular guest for the past 10 years. We are stoked that you enjoy your stays with us and that we continue to exceed your expectations. We are also pleased to know that we meet your location needs and that you enjoy our made to order. We look forward to many return visits from you and hope to see you again soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Best Western Madison, WI. Great place to stay."

5
11/12/2017

The quality and comfort of this hotel is the best we have experienced for the rate. Made to order breakfast was great. Rooms were quiet, clean, and comfortable. In room fridge, microwave, coffee maker, and tv were top notch. Had multiple HBO channels available. I almost never see that anymore. Very welcoming hotel. I will always stay there when visiting Madison, WO.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel and amenities. We are very pleased that you enjoyed your stay with us and that you will be one of our regular guests; we hope to always exceed your expectations. We look forward to many return visits from you and hope to see you again soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Awesome for the price and location"

5
04/12/2017

This hotel was very convenient to many eateries, pharmacies, and shopping areas. Likewise it was close to an exit from a major thoroughfare. The hotel decor was pleasant, and calming. In addition the rooms were well appointed including microwave, and small refrigerator. Every staff member we encountered was polite and helpful. The breakfast was made-to-order and very tasty.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for your awesome endorsement of our hotel and staff. We are very happy to know that we exceeded your expectations and that our location and amenities met your needs. We look forward to a return visit from you and hope the next one will be soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Enjoyable stay"

4
02/12/2017

Nice facility,staff were courteous and helpful, room was clean Internet was fine, bed comfortable could have had better pillows, good breakfast cook was excellent dining room spotless good selection of breakfast items.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for your positive review and endorsement of our hotel and staff. We apologize that our pillows were not up to your expectations and I have passed your feedback on to management; we are, however, very happy to know that we otherwise exceeded your expectations. We hope you will consider us on your next visit to Madison and hope to see you soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Holiday Trip"

3
29/11/2017

I have stayed at this hotel before and have selected it because it is located near shopping and places to eat. I wish I had known that this hotel was going through some remodeling. It was noisy and dusty.

"Nice and new but still problems."

3
21/11/2017

The hotel is being renovated and looks very nice. my room smelled of wet paint. Asked for a fan and was told that there weren't any when I could see one. Bed too soft for me. Breakfast ends at 9 which I found early. Wish there was a pool or an airport shuttle but neither are there. Good price but the East Towne location has a pool and a shuttle along with a hot tub and friendlier staff.

"Convenient location"

4
13/11/2017

This is a very nice hotel with many amenities. Close to West Town Mall and the bypass. Their breakfast buffet was typical of other hotels, but they had a really nice hot breakfast available. Bring your own hair dryer. The "eco" model they provide was pretty weak. Clean, comfy room.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and amenities. We apologize that the hairdryer was not as pleasing as we would have liked; I have passed your comment on to management to look into and make improvements on as necessary. We hope that because our location and other amenities met your needs, you will give us another chance to impress you. We look forward to a return visit and hope the next one will be soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

""Best" Best Western ever stayed in."

5
06/11/2017

This property is newly updated. Rooms were nicely done. Breakfast area is upgraded to be inviting with made to order breakfast. Very accomodating, friendly personnel. Reasonablly priced and close to shopping!

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for your awesome endorsement of our hotel and staff. We are very happy to know that we exceeded your expectations and that our location and value met your needs. We look forward to a return visit from you and hope the next one will be soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"College visit"

5
06/11/2017

The Best Western was a great place to stay in Madison. It is located by restaurants and shops yet a bit away from the downtown. Easy drive to the UW Madison Campus. I would stay there again when in town.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for your awesome endorsement of our hotel. We are very happy to know that our location met your needs and that you will be one of our regular guests. We look forward to many return visits from you and hope the next one will be soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"A memorable experience"

5
05/11/2017

The rooms were spacious with a utility sink and counter plus a sink in the bathroom. Beds were comfortable. Complimentary breakfast was very simple "cooked to order" and a wonderful treat after being in other hotels and having their "standard" frozen and reheated food. Thank you for making our stay and breakfast most like home.

DIBWSalesManager, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for your awesome endorsement of our hotel amenities. We are very happy to know that we helped make you feel at home and that you loved our made to order breakfast and renovated rooms. We look forward to a return visit from you and hope the next one will be soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Good Place to stay to visit UW Madision student"

5
31/10/2017

This is a consistently good Best Western. We have stayed here multiple times when visiting our son who attends UW Madison which is a 15-20 minute drive. The rooms are nice and updated. We like to stay in the suite rooms because our son can stay with us and sleep on the sofa sleeper in the front room...a little break from dorm life. The staff is always helpful and friendly, and we feel safe staying here. The breakfast area is clean and well stocked and the cooks are efficient and do a great job. This Best Western is near a shopping mall and lots of restaurants as well.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for your awesome endorsement of our hotel and staff. We are very happy to know you are a regular guest of ours and that we that we consistently exceed your expectations during your visits to your son. We look forward to your return and hope to see you soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"pleasant stay"

5
31/10/2017

Nice rooms with ample space. Plenty of parking. Near many options for dining. Near a lot of shopping area and the mall. Staff was very friendly. The breakfast is amazing. Made to order hot breakfast options along with the typical cold options.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for your awesome endorsement of our hotel. We are very happy to know our amenities and location impressed you. We look forward to your return and hope to see you soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Excellent hotel, huge rooms & affordable."

5
27/10/2017

I asked for a king room & got a king suite for the same price. The rooms are huge and every room has a large, round tub & shower. Most rooms have a kitchenette. The property is undergoing a remodel right now & the new decor is very classy. I would recommend this property to anyone going to Madison for business, leisure or a family trip. It is on the west side of Madison right off the belt line, yet very quiet.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for your awesome endorsement of our hotel. We are very happy to know our rooms and location impressed you and that you would recommend us to others. We look forward to your return visit and hope to see you again soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

""Best" Best Western"

5
23/10/2017

This is absolutely the best Best Western I have stayed in in recent times. The rooms are very comfortable, the staff is great and it has the best breakfast of all. It is in a great location and easy to get to and out of. I have stayed here a couple of times and will continue to stay when I am in Madison, WI

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for your awesome endorsement of our service as well as our hotel. We are very happy to know you are a regular guest of ours and that we that we consistently exceed your expectations during your visits. We look forward to your return and hope to see you soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Vacation"

4
21/10/2017

I arrived Sunday night and stayed until Friday morning. The room was clean and comfortable. The bed was too soft for me but I did sleep well. Excellent shower. The breakfast was very good.They painted somewhere in the hotel on my third night and the smell was very powerful. They are doing a good job remodeling the hotel and I would definitely stay there again.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for your wonderful endorsement of our hotel. We are very happy to know our rooms and renovations impressed you and that you would stay with us again. We look forward to many return visits with you and hope to see you again soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Surgery at near by Hospital "

5
19/10/2017

Very nice room/suite, very clean and well maintained. Bed was nice & comfortable. Customer service from the front desk from check in to check out was great. Very professional & outgoing. Very accommodating with our room upgrade request due to my recent surgery that day, that really impressed my Wife & me.

"Misled and Disappointed"

2
18/10/2017

We previewed this motel online. The rooms appeared to be very bright and updated. We were very happy to have found this motel prior to our stay. However, the room definitely not what it was advertised to be online. It was very outdated and depressing. The bathroom was very small, and the hallways appeared dark. I felt we were misled. I was very disappointed in Best Western and I had prior good feelings about them. Now, I will only stay at a Best Western if I can find on other one!

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel. We apologize if you felt that the online pictures mislead you. As we value all guest input, your comment was passed on to management to improve upon the issues you were concerned about. After looking into your reservation with us, it was found that you were actually staying in one of newly renovated rooms which includes all new furniture and fixtures, new carpet, new cabinets, window coverings and tile, more USB ports and wall outlets, and a wealth of other in room upgrades- we have even repainted all the rooms. We also have several room types, all which vary in size compared to your room- perhaps you looked at pictures of one of those rooms online? In regard to the dark hallways, as we are still renovating the hotel this is an additional area we will be working on. We hope that you will give us another chance to impress you and offer you to try one of our larger suites on you next visit to Madison. Ramona, Sales Manager [email protected]

"A work in progress"

3
17/10/2017

Our bed was not comfortable, but they were replacing some when we were checking out. The noise on the second floor woke us. The staff is amicable, and the cooked breakfast was excellent. It is easily accessible from the highway, and there are several chain restaurants within a half mile of the location.

"Perfect Place for Football Weekend Stay"

4
16/10/2017

Stayed here one night for a Badger football game. While we couldn't check in early before the game we were able to use the lobby to wait to gather our group and use the restrooms. They did offer to store our bags...which we didn't need but but the offer was nice. Front desk staff was very nice and both checkin and checkout were a breeze. Included breakfast was a very pleasant surprise as it included the option of made to order eggs, omelette or pancakes with potatoes and sausage or bacon. This was in addition to the usual self-serve items like toast, bagels, cereal, yoghurt, etc. Coffee was actually good! Would recommend.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the positive review and endorsement of our hotel and staff. We are very happy to know that we exceeded your expectations during your stay with us and that you would tell others about our service and amenities. We hope you will visit with us on your next game day retreat to Madison and look forward to seeing you again soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Nice hotel"

4
15/10/2017

This is an older property but pretty well maintained. Check in was very fast and the lady at the front desk was very friendly. The hallways are a bit dark and the carpets are could use a cleaning. My room was spacious and comfortable with modern furnishings. I carry a UV black light to inspect the true cleanliness of the room. Soil normally invisible in room light lights up brightly when exposed to UV. For the most part my room was acceptably clean, except for the sofa. Lots of stains and spots of unidentifiable origin. The upholstery could seriously use a good steam cleaning. I choose not to use the sofa as a result. Breakfast was a real treat!! Eggs cooked to order along with the trimmings. When was the last time you stayed at a hotel a a so-called free breakfast that was much more than some microwave heated omelets resembling pot holders. Overall I was very pleased with the hotel and would not hesitate to stay here again. I gave the 4 stars because of the hallway carpets and dingy sofa in my room.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the positive review and endorsement of our hotel and staff. We are very happy to know that overall we exceeded your expectations during your stay with us and that you would stay with us again. We do, however, apologize that the carpets and sofa needed some attention. As we value all guest feedback, I have passed your input on to management so that we can improve. We look forward to your next visit to Madison and hope to see you again soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Worn and dated"

2
09/10/2017

The value of this hotel did not match the price. The room and furniture were worn and dated. The walls were dingy. The door to the bedroom did not close. And there was a musty smell. The bright spot was breakfast.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel. We apologize that your stay was less than perfect and that you did not have the opportunity to stay in one of our newly renovated rooms. Your feedback has been passed on to management and we would like to invite you back, with a free upgrade, so that you can experience our new upgrades which do include new furniture, new paint and fixtures, new carpeting, and many other additions. We hope you will give us another chance to impress you, and look forward to seeing you again. Ramona, Sales Manager [email protected]

"Super staff and good food locations nearby"

5
04/10/2017

Very nice. Best complimentary breakfast offered. Staff was great. Near stores and eating establishments. Beautiful suites. The property is well maintained. Not enough time to enjoy all that it had to offer.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review of our hotel and staff. We are very pleased to know that you enjoyed your stay with us and that our hotel met with your location wants and needs. We hope you get the opportunity to return to Madison to spend more time enjoying what our hotel has to offer. We look forward to having you with us and can't wait to see you again. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"OK for business trip."

4
04/10/2017

Good for business trip, although I was unable to connect to the wifi during my entire trip. Price was inflated considerably due to EPIC UGM. Cooked to order breakfast includes precooked bacon, eggs and some potatoes. Otherwise was OK. Close to the mall & a few restaurants.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel. We apologize that the wifi was if-y during your stay- we were having it worked on to fix a couple of issues that popped up during UGM week. We are quite surprised that our made to order breakfast made to feel as if there were things that were pre-done as we cook every item fresh when guests place their order, though we do have items such as fruit, yogurt and a variety of breads and cereals available as well. We hope you will give us another chance to impress you and hope to see you again soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Good location, Pet friendly"

4
02/10/2017

I stayed with my dog for the weekend while visiting family in Madison. Easy location to access, quite rooms, good breakfast. Friendly check in staff, who easily accommodated me by moving my room to the lower level of the hotel.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the positive review and endorsement of our hotel and staff. We are very happy to know that we accommodated your needs during your stay and that our location met your needs. We hope you will visit with us when you are next in Madison and look forward to seeing you again. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Wonderful stay"

5
01/10/2017

Our stay started with a fantastic first impression with the gal behind the front desk. She was so friendly and accommodating! We were able to check in early to get ready for the wedding we were attending that same day. Breakfast was prepared to order and very good! The room was clean and spacious. I would stay there again!

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel and staff. We are very happy to know that we accommodated your needs during your stay and that our front desk team started your visit off right. Congratulations to the newlyweds! We look forward to having you with us as regular guests and hope to see you again soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Location, Location, Location is Fabulous"

5
20/09/2017

Very Centered to almost anything you can think of to do. Welcoming feeling as you enter the Hotel and throughout our stay. One of the cleanest and well arranged breakfast areas I have seen. Great all around.

"Best Best Western I've Stayed At"

5
18/09/2017

If this hotel reflects a model that BW is moving toward, I am all for it! By far the best BW I have stayed at - from décor to service. It was obvious our room was one of the newly remodeled as there was still a little lingering odor of fresh paint. The room was spacious with 2 queen beds and a sleeper sofa. We could have easily fit in a cot or crib if needed. The décor is neutral and tasteful. I LOVED the made to order breakfasts. I've gotten quite bored with the same old items offered by BW and this was definitely a fresh, new approach. I did miss a hot tub. I know the Y is available next door, but not quite the same for relaxing after a long day at a game, on campus, or out and about. However that won't stop me from staying again as overall it was a great experience.

"A beautiful property!"

4
18/09/2017

Very nice property, kept clean, and nice location to what Madison has to offer. Rooms are very nice, spacious, and comfortable. Easy access and able to locate very fast. Staff could be more service focused to avoid issues coming up. Eye contact and smiles go a long way. Overall a good value for this property.

"Worth 1- 1/2 x the money."

4
12/09/2017

I didn't recognize it at the time of my reservation, but I had stayed here 7yrs ago when my car broke down. The location is ideal with a mall, movie theater, and 20-30 eateries varying from fast food to the chains like Bonefish Grill (why would you name a restaurant after an ineatable fish?) within 1mi. I arrived early so the class of room I reserved wasn't clean yet but the clerk asked if I would accept a room with a full kitchen, (sorry I don't cook). How about a 2 King room. (WHAT?). The room I got for the price of a single was HUGE , 2 king beds with ample space beside both sides. The TV choice was outstanding ( basic HD plan PLUS FSI,NBCSN,Velocity,MLB,HBO,HBO2,HBOSig,and HBOFam). The free breakfast is cooked to order (don't see THAT very often) along with a free USA Today. The staff is friendly and effecient. The only (MINOR ) gripe is that the chair was slightly uncomfortable for my lower back ( which is fixable by using 1 of the extra pillow from the bed).

"Nice"

4
06/09/2017

Clean, friendly staff and above average free breakfast. Was there for a Wisconsin football game and the location was not far from the campus and activities. Many dining options near the property and right off the freeway.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the positive rating and review of our hotel and staff. We are very pleased to know that you enjoyed our made to order breakfast and that our location was convenient for your game day needs. We hope to see you for the next home game...Go Badgers! Ramona, Sales Manager Best Western West Town Suites [email protected]

"Great location, made to order breakfast"

4
05/09/2017

The Best Western West Town Suites is a nice little hotel located conveniently on the beltway, just 5.3 miles to the University/Capital Hill. Comfortable, clean, great made to order breakfast. Staff is friendly, hotel is clean.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the positive rating and review of our hotel and staff. We are very pleased to know that you enjoyed our made to order breakfast and that we exceeded your expectations during your stay. We hope to see you again soon! Ramona, Sales Manager Best Western West Town Suites [email protected]

"Excellent experience"

5
04/09/2017

Very nice hotel, good location, friendly service, sumptuous breakfast. Highly recommend this modestly priced hotel. Excellent value for price. My friend and I needed a comfortable, convenient hotel for our vacation. Best Western filled our requirement very well !

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome rating and review of our hotel and staff. We are very stoked to know that we exceeded your expectations during your stay and we hope to see you again soon! Ramona, Sales Manager Best Western West Town Suites [email protected]

"Stay at Best Western Madison"

5
03/09/2017

I am a frequent traveler who travels practically every month to different part of the world for business reasons. Best western experience was one of the best experience I had .This is perfect place to stay and a true value for money .

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the wonderful review and endorsement of our hotel. We are very pleased that you chose us during your visit to Madison and that we exceeded your expectations. We hope to see you again soon and wish you safe travels along your journey. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Trip to madison."

5
01/09/2017

My sister is in the UW hospital . If we have come back we will stay here again. Your best western was one of the nicest one we have stayed in. The breakfast was great and your staff was the best. Thank you for a great stay.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the wonderful review and endorsement of our hotel. We are very happy that we could make your stay pleasant during such a trying time in your life. We offer healing wishes to your sister and strengthening hugs to you . We hope to see you again soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Great Choice"

4
29/08/2017

Clean, well maintained facility, Easy parking, good location, AND a Great Free Breakfast to order with multiple choices. Although near a major highway, the noise level is very low. Near a major shopping center and a good choice of restaurants within a few blocks.

"HELLO! IM IN ROOM 122!!!"

3
07/08/2017

At check in, with many other guests at or around the desk area, the woman handed over my room key and announced my room number. I was a single traveler and for safety issues this was not appreciated. My room offered nice big soaker tub, but the non-slip strips that had been applied were grungy, so no bath for me. The made to order breakfast was great and the cooks worked hard and fast.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and staff. We apologize for the issues during your stay that made it less than perfect, though we are very happy that our made to order breakfast made things a little more enjoyable for you. We sincerely appreciate the feedback on the safety and room issues as it helps us to see the areas where we need to improve and so I have passed your comments on to management to look into. We hope that you will give us another chance to impress you and look forward to you experiencing our improved service in the future. Ramona, Sales Manager [email protected]

"Very nice stay"

4
02/08/2017

Very nice Best Western in a nice part of Madison. Lots of shopping and places to eat close by. Nice staff and vey comfortable room too! After a great nights sleep you can get yourself pampered with a delicious made to order breakfast, eggs, French toast, potatoes, bacon, sausage.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the positive endorsement of our hotel, staff, rooms, and amenities. We are very pleased that you enjoyed your stay with us and felt "pampered with [our] made to order breakfast..."That is actually the coolest description of I have ever heard and absolutely awesome! We look forward to having you with us when you are next in Madison and hope it will be soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Great value!"

4
29/07/2017

I'm only withholding a star because it's not a top-notch property. That said, we were very satisfied with our experience. The front desk staff was great. I can't remember the name of the night clerk, but she was so helpful. She corrected our reservation issue and reassured me that everything would be fine. Priya, the day time desk clerk, was super professional, caring, and attentive. The hotel was undergoing renovation while we were there; it didn't bother or disrupt our stay in the slightest. I liked the updates that had already been implemented and trust that the hotel will be even nicer next time we stay. The accommodations more than served their purpose. It was comfortable and hospitable. We will plan to stay there again next time we visit Madison.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you so much for the awesome review and endorsement our hotel and staff. We are stoked that we have exceeded your expectations and that you plan to be a return guest. We are also excited to know that our night clerk and Priya made your stay more enjoyable with their superior service; I have passed your compliments on to them and to the management team so that they know how much they were appreciated. We look forward both to your return visit and to your seeing the finished touches on our renovations. We can't wait to have you back so we can wow you! Ramona, Sales Manager Best Western West Town Suites [email protected]

"Family Visit"

4
25/07/2017

A nice hotel in a good location. Quiet and comfortable. The hotel is undergoing remodeling, and looks very nice. lots of restaurants and shopping nearby. Easy access to the expressway. Breakfast was very good and cooked to your order.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the positive review and endorsement our hotel. We are very happy to know that our location was convenient to your needs and that you enjoyed our made to order breakfast. We look forward to your return visit and seeing the finished touches on our renovations. Ramona, Sales Manager Best Western West Town Suites [email protected]

"Comfortable, Clean, Courteous"

5
19/07/2017

Would definitely recommend this Best Western. Clean all over. Large rooms even with two king sized beds. Excellent breakfast with made to order eggs, not the usual premade and warmed-up stuff. Coffee was premium. Fridge, microwave, and a sink in the room made it all very comfortable. Excellent value.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and rating of our hotel and amenities. We are stoked to know that you loved so many of them and hope you will stay with us again when you are next in Madison! Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Not a bad deal"

3
19/07/2017

The breakfast was the highlight of our stay - cooked to order omelet, pancakes, etc. I had to stand there at check-in waiting to be acknowledged by desk worker who was on the phone. Room was quiet, but it seemed damp and air never worked correctly. Checkout was smooth. Not bad, but I'd look elsewhere first in the future. They are remodeling, so that may help in the near future.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and staff. We apologize for the issues during your stay that made it less than perfect, though we are very happy that our made to order breakfast and smooth checkout process made things a little more enjoyable for you. We sincerely appreciate the feedback as it helps us to see the areas where we need to improve our service and so I have passed your comments on to management to look into. We hope that you will give us another chance to wow you and look forward to you experiencing our newly remodeled rooms in the future. Ramona, Sales Manager [email protected]

"Scott"

2
19/07/2017

Very old, appliances were old and don't work. They are worried about washing of towels and linens causes me to worry that they are not washing everything. Went out to purchase a towel to shower with. Terrible odor in hallway and room smelled of mold. Cleaniness of room was very poor. Staff seemed to be helpful but couldn't help with the cleaniness.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and staff. We apologize that your stay was less than the perfect than we wish it to be during your visit. We do appreciate your feedback because it helps us to see the areas where we can improve and so your comments were passed on to management to look into. They found that when they checked the appliances in the room where you stayed, all were in working order and the cleanliness was up to standards. As we are undergoing major floor to ceiling renovations in each room during this time, it can produce odd smells throughout the hotel; we apologize that your room was not one of the newly remodeled rooms so that you could experience the difference. In regard to washing towels, our hotel is a Wisconsin Certified Green Hotel which means we do everything we can to conserve water and energy. Those guests that wish to help, may reuse towels during their stay instead of having staff wash and replace towels in their rooms each day. Each of our guests is more than welcome to have new, clean towels delivered every day, however. We also urge you that if at any time during your stays with us you experience issues such as items not working, you let our front desk team know so that we can help find accommodations within our hotel that are more to your liking while you are with us. Our goal is for each guest to have the best stay possible and so we will work hard to try to make sure that happens. We would love another chance to impress you and hope you with give us that opportunity by visiting when you are in Madison again. We look forward to seeing you again. Ramona, Sales Manager [email protected]

"Clean, quiet, reasonable"

4
14/07/2017

This was my 3rd stay at this property. I always find the room and general facility to be clean and pleasant. The bed is comfortable and they give plenty of pillows, towels, etc. Nothing fancy, but a good place to stay. We have always found it to be quiet, too. The location is good - close to the freeway, UW, and the West Towne mall. They recently renovated the lobby and are starting on the rooms now. We did not have a renovated room. This was the first stay where we had some issues that needed to be addressed - the TV would not turn on - it was fixed the next day, and toward the end of our stay we discovered that the door did not lock properly unless you actually tugged on the door handle. That was very disconcerting, and the front desk staff said they'd look into it, but it hadn't been addressed in the less than 12 hours remaining of our stay. I'm hoping they checked it after we checked out! Free parking, free wifi.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and for making us your home away from home. We apologize that there were couple of issues that made your stay less than perfect. We appreciate your feedback as it lets us know where we need to improve and so I have passed your comments on to management so that these areas can be double checked. We hope we can still be the place you call home and look forward to having the opportunity to impress you in the future. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Madison stay"

5
10/07/2017

Nice, clean hotel. Breakfast was personally cooked for each person and was delicious! Tub was a little higher than the floor causing a little bump when getting out of the tub. Front clerk lady on 3rd shift could have been more personable and helpful.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome rating of our hotel. We are stoked to know that you enjoyed the made to order breakfast even as we apologize for the issues that you also mentioned. We appreciate your feedback as it helps us in areas where we need to improve and I have passed your comments on to management so that they can be looked into. We hope that you will still consider our location as your home away from home and look forward to seeing you again soon! Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Great place to stay in Madison"

5
09/07/2017

The Best Western West Towne suits is an excellent place to stay in Madison. The newly renovated and redcorated rooms are fantastic. They are very spacious, clean and comfortable. The cooked to order breakfast is the best I have had in the US.

"Another good stay"

4
04/07/2017

This was our fourth stay at this hotel which should speak to our overall satisfaction. The rooms are being renovated, the bed is very comfortable with lots of puffy pillows. There is sufficient space in each suite and the multiple chiars are comfortable. Appreciated the fridge. We have nver availed ourselves of the breakfast, but it looked tasty -- certainly surpassing the normal Best Western breakfast bar. Yes, there is a bit of noise in the hallways, but the placement of the bed area furthest from the door made that a non issue. Recommended.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome endorsement and review of our hotel and for being a return guest. We are stoked to know that our service, value and amenities keep you returning and that we exceed your expectations with each visit. We look forward to many more visits with you and hope to see you again soon! Ramona, Sales Manager Best Western West Town Suites [email protected]

"Best Western in Madison, WI"

4
02/07/2017

Check-in went smoothly; however we were on second floor and NO elevator. The management were very polite and professional. The complimentary breakfast was very good and included an "order" window. Other than not being able to use the room key on the side entry door, everything went very well. The hotel is being refurnished and updated....this can only be a positive for this location.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the positive endorsement and review of our hotel and staff. We apologize for the lack of hotel during our remodeling. We are happy to know that you enjoyed our made to order breakfast and that your visit with us went well. We look forward to many more visits from you and hope to see you again soon. Ramona, Sales Manager Best Western West Town Suites [email protected]

"A good value"

4
26/06/2017

Rooms are newly renovated. Made to order breakfast was nice. And, when we planned to leave earlier than when breakfast started one day, they offered us a "grab-and-go" bag which included two pieces of fresh fruit, a water, and a granola bar. Rooms were comfortable and functional. Some of the outlets did not work well (they were too wiggly to hold our plugs), but everything else was fine. Service was friendly, too.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and staff. We are very happy that we exceeded your expectations with our service and that our renovations impressed you. I have passed the information on to management about the outlets so that they can be looked at and fixed and we appreciate you sharing that information with us. We hope to see you again and look forward to your next visit. Ramona, Sales Manager [email protected]

"Not what was advertised"

2
25/06/2017

Bathtub was dirty. Room was missing table and lamp. They brought in the table but no lamp so very poor lighting. Our view was a pile of furniture and large trash bins. Breakfast was good but lacked enough seating. I would not recommend this hotel.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and service. We apologize that your stay was less than the perfect we wish it to be. After speaking with management, I was told that he indeed brought a desk as soon as you asked for one and that you were happy with it, never having said anything bad to him. He unfortunately was unable to get a lamp to you as he was the only one there that night and didn't have time to run to the basement. The other room comments have been passed on so that we can improve on them and we will be giving you 2000 BW reward points for the inconveniences during your visit. We hope that this shows that we value your business and you as guests, and we hope you will give us another chance to impress you in the future. Ramona, Sales Manager [email protected]

"Get a way"

5
24/06/2017

Awesome stay! Friendly staff and very good breakfast. Remodeled interior looked very nice and clean. Room was big, clean and had a comfortable bed. Great price and location for our visit. Pretty much close to everything. Would come back and stay again.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review of our hotel, location and staff. We are stoked to know that not only did our renovations impress you, but that we also exceeded your expectations. We can't wait to have you as a regular guest and hope to see you again soon! Ramona, Sales Manager Best Western West Towne Suites [email protected]

"The BEST deal around"

5
20/06/2017

Rooms are very large and extremely clean. Breakfast is included and there is a small gym available. The staff really go out of their way to make you feel at home. Nice meeting area in the lobby. Fantastic mall right across the street that has a multitude of stores and great restaurants.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review of our hotel. We are stoked to know that our staff exceeded your expectations and that the mall made our location a plus for you. We hope you will think of us on your return visit to Madison and hope to see you again soon! Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Much work to do ... at present: very bad"

1
17/06/2017

Stayed here on business: Exterior hotel look: awful. Much renovation going on. Was put into one of the remodeled rooms: paint fumes could be smelled in room. Bathroom vanity was leaking. Human hair between the sheets and very gross. Internet connect not working at times ( and no bad weather going on that could be used as an excuse)

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel. We apologize that your stay with us was less than the perfect we wish it to be and that your room, regardless of being renovated was less than accommodating. After speaking with management it came to my attention that we were able to offer you something in the way of compensation and we hope that shows that we value your business and sincerely apologize for the inconveniences during your stay. We hope that our service to you will allow you to give us another chance to earn your business and if so, we look forward to having you with us again. Ramona, Sales Manager [email protected]

"Ordor in room, old sheet"

1
16/06/2017

They just finished renovation in the room and still put me into that room. I asked to change room but they were sold out. So the solution I was offered was to keep the window open. The smell is still so strong that I could not sleep! Another worst thing is that the bed sheet is like 20 years old motel sheet they bought from other motel. But the hot breakfast was quite good. The guy cooking breakfast deserve tips and praise for his hardwork.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel. We apologize that your newly renovated room was less than the perfect we wish it to be and that we were unable to move you to something more accommodating. After speaking with management today it came to my attention that you were contacted so that we could offer you something in the way of compensation. We hope that this shows that we value your business and how sincerely we apologize for the inconveniences during your stay. We hope that our service to you will allow you to give us another chance to earn your business in the future. We look forward to having you with us again. Ramona, Sales Manager [email protected]

"Great stay!"

5
14/06/2017

We were planning to stay one night and continue on with our vacation, but we had such a great experience, we decided to make it a "base camp" for seeing Wisconsin, and extended our stay. Our bed and room had recently been renovated, and the new beds are great! The renovations are still in progress, so be sure to request a newly renovated room. The included cooked-to-order breakfast was great, and the dining area is very nice.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you so much for the awesome rating, review and endorsement of our hotel. We are stoked to know that our renovations and the fact that you had a 'great experience' helped you enjoy your stay that much more. We are also very happy that we exceeded your expectations and we hope that you will always make us your " 'base camp' for seeing Wisconsin. " We look forward to your next visit! Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Madison WI Lodging"

5
12/06/2017

The Best Western Towne Suites is currently undergoing a complete renovation. Even though our room had not been updated, many of the rooms are, the value was very good for the cost/ experience. We often stay at Best Western Hotels because they offer consistent service & Value.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel. We are excited to see that you enjoyed your stay with us and that you recognize our hard work to maintain value for our guests. We look forward to seeing you again and hope you will become regular guests. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Great place!"

5
08/06/2017

We just got back from a trip to Madison and spent 5 nights here. It is without a doubt my favorite motel in the Madison area. Service is wonderful. We had someone really noisy above us, and staff promptly moved us to a new room and offered to move all our items for us and at our convenience irrespective of check-out deadlines. Breakfasts are great and best we have had at any motel. Rooms are so clean and comfortable.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel and customer service. We are stoked to know that you enjoyed your extended stay with us and that we were able to help make your stay perfect when you needed us the most. We look forward to seeing you again and hope it will be soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Vacation"

5
05/06/2017

Nice and clean being updated in lower level. There is no pool but we were fine with that. Breakfast is made to order with some extras (yogurt, oatmeal, bananas, apples, assortment of muffins/bagels ) Great value & great stay

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the awesome review and endorsement of our hotel. We are very happy that you enjoyed your stay and that you recognize our hard work to maintain value for our guests. We look forward to seeing you again and hope it will be soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Worst nights stay ever."

1
21/05/2017

If you stay at this hotel, don't expect to sleep much, especially if you're on the first floor. Every step from above is amplified and is accompanied with a very loud and squeaky noise. It's worse than any apartment or home or hotel I've ever been in. Not even sure it was guests as this continued for hours and hours? Also beds are not comfortable. Guess you get what you pay for: Lower cost = substandard experience.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel. We apologize that your stay was not as perfect as we would like it to be. We appreciate your willingness to respond to the email I sent and confirm that our staff did try to help by moving you to other accommodations though you declined the offer. Because we value your business and want you to experience the best stay ever, I have sent out a certificate for use on a future visit. It is our hope that we will make a better impression on you and you will consider us your home away from home. We look forward to seeing you again soon. Ramona, Sales Manager [email protected]

"Extremely Rude at front desk"

1
15/05/2017

Rented two rooms for two nights for UW graduation weekend. Was up charged for extra son in one room for two nights. When approached front desk for refund for only one night for him was told no-way, by extremely rude woman at the desk. Not worth arguing with her for ten dollars. The motel is worn out. Towels are thin rags, heating system extremely loud, filthy under headboard of bed, no dishes or utensils of any kind in kitchenette. Breakfast took over half an hour for two eggs. The selection of sides very slim.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the thoughtful review of our hotel and staff. We apologize that your stay with us was less than the perfect we wish it to be. I have passed your comments on to management so that they can be looked into further and taken care of so that you can have a better experience with us. During your stay you can also always ask the front desk for cookware and utensils and we will be more than happy to provide them to you; those items are specifically provided on request. I would also be very much interested in giving you a refund of the extra night for your son, as well as providing you extra BWR points if you could please contact me with your details. We hope you will give us another chance to wow you and look forward to seeing you again. Ramona, Sales Manager [email protected]

"Three day charge for nothing"

1
11/05/2017

I made the reservation on a Monday for the next three days because I had a business emergency in Madison. I tried to cancel the reservation about ten hours later because the situation had changed but was told I had to pay for all three days. I can understand paying something but paying for three days was excessive.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel policies. We apologize for the misunderstanding with your recent cancellation. After speaking with staff, it was confirmed that you were only charged one night because you cancelled too late for the night to be waived. As for the additional days, they are actually only an authorization which our front desk staff does at the start of busy event days. These authorizations can take up to 10 business days to be released depending on your bank. If for some reason the authorization is not removed within the time frame, please contact a member of our management team and we can contact your bank on your behalf to get that taken care of. We apologize for the inconvenience and we hope that you will still consider choosing us for your future trips to Madison. Ramona, Sales Manager [email protected]

"old and out dated"

2
08/05/2017

very old and outdated furniture. Breakfast was very poor quality. Not very many options. did not have a big towel first two nights. Stove top but no pans to cook on. remote did not work. no view from window. fitness center small. Loud noises from lobby because of being open in design.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the thoughtful review of our hotel. We apologize that your stay with us was less than the perfect we wish it to be. I have passed your comments on to management so that they can be looked into further. In regard to issues, we are currently in process of floor to celing in room renovations and are sure you will be wowed by the changes on your next visit. You can also always ask the front desk for larger towels, a replacement remote, and cookware and we will be more than happy to provide them to you; cookware is specifically provided on request. The fitness room and lobby generally get rave reviews because of their newly renovated and updated design so we are very surprised that you were not happy with either. We hope you will give us another chance to wow you and look foward to seeing you again. Ramona, Sales Manager [email protected]

"Dated decor but good breakfast"

3
01/05/2017

Good location for west side of Madison. Easy to get to and easy to get around. Dated decor and smells a bit old. No useful outlets for phone charging near beds. Fresh cooked breakfasts, not all you can eat but plenty for a normal person and very tasty.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to review our hotel. We apologize that you did not have the opportunity to experience our newly remodeled rooms- we are in the process of floor to ceiling renovations and have added more outlets and outlets in more convenient spaces in those rooms. We look forward to seeing you on your next visit to Madison when you can experience the room upgrades. We hope to see you again soon. Ramona, Sales Manager [email protected]

"The worst customer service at the front desk."

1
18/04/2017

We had made a booking at Best Western for three days, we had entered on Google as Best western instead of specifying which specific Best western, therefore we ended uo at Best Western West Towney in Madison. The front desk clerk who had the name Priya on her name tag gave us the worst customer service ever. We were treated so unprofessionally and had no respect or bothered to take time to explain that there are other four locations. As we were leaving the check in desk, we told ourselves "glad this is not the hotel we are staying, I am sure this place is a nightmare". We ended up making our way to the correct best western on the other side of the town and we are SO GLAD that we did not book Best Western West Towney. I hope you teach your check in clerks to treat travellers well, the name does not represent the company it is the people who work at the company who represent, and she did not do justice to your place.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for taking the time to rate and review our staff. We apologize that our customer service was not as stellar as we like it to be and wish we could have been more helpful during your visit. Your comments have been passed on to management so that we can keep this issue from happening again. We hope you will give us another chance to make a great impression and look forward to seeing you again. Ramona, Sales Manager [email protected]

"Good for the Price, Great Staff"

3
17/04/2017

I booked this hotel for one night when I was in town on business. The location is great, easy access to everything, easy parking. The staff is very friendly and the service is one of the highlights of this hotel. The stay was fine for one night; the layout of the room is very efficient and the breakfast is excellent. The doors on the rooms are very heavy and tend to slam, there is also very little sound proofing. I did find it hard to sleep with constant closing of doors in the hallways, the sounds of a television in another room, an alarm going off in another room. Overall I would rate it an average stay with kudos to the hotel staff for being so pleasant.

DaysInnSuitesMadison, Director of Sales at Best Western West Towne Suites, responded to this review
Thank you for the positive review of our hotel and staff. We pride ourselves on our superior customer service and are very pleased that we exceeded your expectations in that area. We apologize that the noise made your stay less excellent than we would have liked, but hope that since our service made an impression on you, you will stay with us again on your next trip to town. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Very Clean!"

4
17/04/2017

While the hotel is a bit older, it is very clean and staff is very friendly. Great breakfast. My second stay and I would definitely stay again. Great value and location. Near West Town mall with plenty to do and eat.

DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the great endorsement of our hotel and staff...and for being a regular guest. We are very happy to know that we exceed your expectations with each stay and look forward to having you with us again soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Awsome"

5
15/04/2017

This Best Western was the better than Hilton or Sheraton. Go for the breakfast it is really good. Two hundred characters, Really? What part of awesome didn't you get. It's been a long time since I've been in a hotel that I didn't have something negative to say.

DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the awesome review of our hotel. We are super stoked to know that you rated us higher than Hilton and Sheraton and that we exceeded your expectations. We look forward to having you with us again and hope to see you soon! Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Comfortable, good for the price."

3
12/04/2017

We booked a Jacuzzi Suite and the room was comfortable but dusty and could have been cleaned better. The room is very spacious. Check-in was easy and the front desk staff were friendly. The hotel gives you coupons for breakfast the next morning, that was about average for hotel breakfast, it's made to order but lacking in flavor and quality. Despite these minor things, the stay was comfortable and good for what we paid in the area. The hotel is in a great location close to the Melting Pot where we had dinner.

DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel. We apologize for the dusty room and I have passed the information on to management so that the areas of concern can be looked into. We look forward to having you with us again and hope to see you soon! Ramona, Sales Manager [email protected]

"Close to everything"

4
07/04/2017

This hotel is in a great location. Close to many restaurants, right off the highway and easy to get to.The breakfast was very good with REAL eggs and not powder eggs! My only complaint, if you call it that, was that they ran out of coffee during breakfast!

"Perfect stay on Madison west side"

5
21/03/2017

Great hotel at reasonable price on near west side of Madison. Quiet and comfortable with superior breakfast, including a choice of made to order items. Also, nicer than normal breakfast area and fitness room. Daily paper provided. What's not to like?

DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the great endorsement of our hotel and amenities. We are very happy to know that we exceeded your expectations during your stay and hope to have you with us on your next visit to Madison. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"In-laws visit, bill confusion and POOR customer service"

3
18/03/2017

My in-laws are repeat customers of this hotel and would like to stay there in the future but after this last experience I would suggest they go elsewhere. They offer a nice handicapped room option and good "made to order" breakfasts. But our most recent visit was marred by AWFUL customer service. "Priya Y" confronted me when I questioned a wrong reservation date (they were wrong). They then announced there was no handicap room even though I had requested it on the phone. Their attempt to email a confirmation was pitiful, they could not record an accurate email after two attempts. By the 3rd attempt we finally got one. Then we were "double billed" on another credit card since I made the reservation. When I complained, I was told "you are wrong, we never make mistakes". When I demanded a refund of the night of the "no show" (their incorrect reservation) I asked to speak to her supervisor and he meekly would not confront me in person. I did get the refund. Some of the WORST customer service I have experienced. Priya needs to go to "customer service school" and fast! I do believe they maybe owners of this hotel. They will not succeed based on this experience if the word gets out about how RUDE they are to paying customers. Plenty of other options in Madiosn, stay somewhere else!

DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and customer service and for being a regular guest. We apologize for the miscommunication and billing issues during your stay with us. It is never our wish to have anyone, especially our regular guests, experience problems where they feel they are less important and valued that they truly are and I am pleased that we were able to fix those issues for you. Your comments have been passed on to management to look into further so that your future visits are more pleasant. Please watch your mail as I will be sending a small token of our sincere apologizes in the hopes that you will continue to stay with us on your visits to Madison. Should you feel the need, please contact me directly so that I can try to ensure the best possible experience for you. Ramona, Sales Manager [email protected]

"Nice hotel, especially for the price"

4
13/03/2017

I stayed here many, many years ago, and thought it was good back then. But now, it is even nicer. The rooms are modern. The breakfast is excellent. The staff is friendly and helpful. All of this for a really good price. Only two complaints. The bathroom is starting to get dated as some of the tiles were popping up from the floor. And the soundproofing is not the best. It sounded like the people upstairs were bowling in their room. I would definitely stay here again! I'd just request a room on the third floor.

DaysInnSuitesMadison, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the positive endorsement of our hotel and staff and for being a return guest. We apologize about the noise and would like to remind you that if ever you have issues like this during your future stays, to please let us know so that we can try to move you to a room more to our liking. You will also be pleased to know that we will begin floor to ceiling room renovations shortly. We look forward to your return visit and hope to see you soon! Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Not at all happy"

2
27/11/2016

I stayed in your hotel on Saturday, November 26. I reserved 2 rooms on hotels.com. After I made my reservation online, I called to make sure it came thru, that the rooms would either be adjoining or right next to each other, have all fiber pillows due to allergies. 1) Rooms were 105 and 146. Enough said. Actually not. I had my 18yr old daughter and a friend of hers with my son and I for a Badger game. They are college girls and are adult enough to have their own room, but I had called and ASKED, because of that, that they be in a room next to my son and I just in case. NOT HAPPY because the person I spoke with did not notate that in the reservation at all. The room I stayed in, room 105, smelled like cigarette smoke and had both feather and fiber pillows and I woke this morning all stuffed up with my eyes matted shut due to the feather pillows on the bed. ALSO, not notated in the reservation. Not happy. I love staying with Best Western, but this was not a good experience, at all, for me. Oh, the exhaust fan in the bathroom of room 105 also was non operational.

"Highly Recommend Staying Here!"

5
26/11/2016

This hotel is our "hotel of choice" when staying in the Madison area! They have a professional and caring staff and the rooms are very clean. Comfortable beds and who wouldn't enjoy all of the offerings of the made to order breakfast.

"By lots of stores"

3
02/11/2016

The staff is nice and professional, but the hotel itself is a little run down for its price with an over "cheap" feel. The breakfast is a little weird because you have these tickets because maybe the hotel doesn't trust its guests? They do have a shuttle with an awesome driver but the hotel is very strict on their shuttle radius. But the hotel is by many stores and restaurants which is nice.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel. We apologize that our newly renovated hotel and made to order breakfast did not meet with your expectations. As we offer eggs "made your way", French toast or pancakes, potatoes and bacon or sausage, we provide the tickets so that guests can select what they love to eat and aren't subjected to a cookie cutter breakfast. We also apologize that we were unable to go out of our 5 mile radius for the shuttle during your stay. We do hope that you will allow us a second chance to make a better impression and look forward to seeing you on your next visit to Madison. Ramona, Sales Manager [email protected]

"Great Stay & Made to Order Breakfast"

5
28/10/2016

Very nice hotel with great staff, nice rooms, plenty of parking, easy to get into and out of, a made-to-order breakfast in the morning that was very nice, coffee in the room, a small fitness area, and it was quiet. The price was reasonable. We would happily stay here again. It is a few minutes from downtown, but it worked just great for us and was more affordable. It is close to West Towne Mall & several nice restaurants. Very happy with our stay here.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and give us such a wonderful endorsement. We are very happy that we exceeded your expectations and that you were able to enjoy our amenities. We look forward to having you back with us when you are next in Madison. Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Rooms are 1970s chalet, but clean"

4
23/10/2016

Rooms were old. No doubt about it. BUT the rooms and bathrooms were very clean. Sleep quality I found was the best I have had in awhile. Breakfast was cooked to order which is a nice touch. Front desk staff were pleasant. I would stay here again as now I wouldn't be shocked at the age of the rooms, but I know they are very clean and will get a great night sleep. A special shout out to the cooking staff that were working very hard getting orders together. I noticed there was a large tennis group in with the other guests and they kept putting out the orders with no backup whatsoever. A minor complaint is that when the hotel advertises hot coffee and tea 24 hours, the coffee should be hot and not cold. Yes there is a microwave but the coffee and hot water should be looked at every so often so we can enjoy a warm cuppa on cool WI night.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your review our hotel and staff, and for extending special kudos to our breakfast staff! We are pleased that we exceeded your expectations and that you were able to enjoy our amenities. We will be renovating our rooms later this year so that you can enjoy a more updated visit on your return. As for the cold coffee and water, I have passed this information on to the rest of management so that we may monitor things better. We look forward to having you back with us when you are next in Madison. Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Much better..."

5
19/10/2016

I stayed here about a year and a half ago and was VERY disappointed. I didn't realize it was the same hotel when I booked it. I was pleasantly surprised. The service was excellent. The room was clean. The lobby and hallway noise was no where as bad as it was last time. It still could use some improvement but it was much, much better.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and give us such a wonderful endorsement. We are very happy that we exceeded your expectations this time around and that we greatly improved your impression of us. We look forward to having you back when you are next in Madison. Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Great hotel for the money"

5
15/10/2016

Very clean, conveniently located, and great value. I highly recommend for business or pleasure. Breakfast was good and convenient, saving time looking for breakfast. Made to order eggs were great. We will definitely stay here in the future visit to Madison, Wisconsin.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your endorsement of our hotel. We are very pleased that our attention to detail and made to order breakfast made your stay extra enjoyable. We look forward to having you visit with us again and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"I'd pay extra for the cooked to order real eggs omelet-a real treat and it's free:)"

5
07/10/2016

Pleasant staff. Great management. I'd pay extra for the cooked to order real eggs omelet-a real treat but it's free:) Request: Hubby got medical issue. A pack of gluten free carbs would be handy in this day and age.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the wonderful endorsement of our staff and breakfast. We pride ourselves on our superior service and attention to detail and are very happy that we exceeded your expectations. For those that require gluten-free fare, we even have a sign on the breakfast room counter to ask for gluten-free food. It's required by our brand and a big help to those that require the special diet. We look forward to your next stay with us and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"AN EXCELLENT HOTEL STAY !!!"

5
05/10/2016

I spent 10 days here on a business trip and was very impressed. My room had all the amenities I needed. It was large, clean, and everything worked perfectly. The breakfast area was well stocked, and the unique made to order meals that were cooked to order in the kitchen were like eating at home. The nicest feature was the well stocked marketplace area beside front desk. Whether you needed a tube of toothpaste, a tub of ice cream or a bottle of wine, they had it all and it was very well priced. The staff were all very friendly and accommodating as well. I'll be back !!!

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the wonderful endorsement of our hotel amenities. We pride ourselves on our attention to detail and making each guest feel as if they were at home during their stay with us. We very happy that we exceeded your expectations and that you were in awe of our newly installed Marketplace. It's one of those WOW factors that makes our extended stay guests feel as if they have everything they could possibly need or want while travelling. We look forward to your next stay and can't wait to see you! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Great Hotel! Easy Access!!!"

5
02/10/2016

Our hotel room was great! Extra space even with two queens and a sofa, and it had a large bathroom! Everything was clean and comfortable! The breakfast was wonderful. Several options AND a made to order option of eggs, french toast or pancakes!

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the excellent endorsement of our hotel rooms and breakfast. Breakfast is the most important part of any day and we strive to provide a fare that would make any mother proud. We are very happy that we exceeded your expectations and Wowed you in more ways than one. We look forward to your next stay and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Not My Favorite Hotel"

2
26/09/2016

The hotel rooms need to be updated and have an odor. The lobby and dining areas are beautiful but the rooms are awful. I did like that I was able to open the window in the room for some fresh area and the bed was comfortable. However, the pillows were flat. Often hotel will provide both soft and firm pillows. I think added those will help a lot. Also, the service desk was disorganized and failed to keep track of our credit card authorization form. I had to email my assistant to have the form emailed to the hotel front desk staff. A coworker of mine was charged $515.00 without her consent, she as under the impression the card was swiped for incidentals. She was never informed by the front desk the charge. I received similar stories from others staying at the hotel for Epic's UGM. Please make sure your front desk staff is informs clients what they are being charged and the reason for the charge. Priya and the Dining Manager/Chef (did not get his name) were helpful when my battery died in the hotel parking lot. Priya offered me jumping cables and the Dining Manager made sure I placed them correctly.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and staff. We apologize that your stay was less stellar than we would have liked. We rarely have anyone who says that the 2 firm and 2 soft pillows we offer n our rooms is not sufficient and wish we would have known during your stay so that we could have provided you with additional pillows if necessary. We have plans to renovate our rooms later this year and will keep your suggestions for improvements in mind. Madison had an out of ordinary amount of humidity in September, which was the cause of the room being humid and it is one of the reasons that our hotel was designed with windows that would open to provide fresh air. Your compliment to our Dining Manager and Priya was relayed to them and we appreciate the acknowledgment of their commitment to provide superior service. We hope that you will give us another chance and look forward to seeing you when you are next in Madison. Ramona, Sales Manager [email protected]

"One Hail of a stay!!"

5
26/09/2016

The dent guys came into town for the recent hail storm and we were lucky enough to choose this newly renovated upscale Hotel what really got my attention with the made to order breakfast scrambled eggs sausage hash browns all sorts of drinks Michael loved the muffins, another cool feature what's the two front doors when carrying all your luggage in you can just pull the door and it opens itself the rest of the way not to mention the awesome USB Outlets in the kitchen area it's the small things that make things awesome

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the wonderful endorsement of our hotel and its recent upgrades. We are very pleased that you had the chance to try the breakfast and be wowed by all our little extras throughout the hotel. We look forward to having you with us on your next visit to Madison and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"This is not as it seams..BEST WESTERN West Towne Suites"

3
14/09/2016

They are so dis honest about there shuttle absolute lie. Do not stay here if you need it. They say they only run it a few hours a day morning and eve. I asked for a ride tonight and they did not have a driver. The so called MGR told me you have to let them know 24 hrs in advance. How in the world does that work. You really can only get a ride one way. False advertising. If you stay here and do not have a car get ready to walk. Unbelievable.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the thoughtful review of our hotel and shuttle service. We apologize if you felt we mislead you in any way but unfortunately websites only allow us to post so much information about our amenities. Our shuttle service is available most of the day; the driver may have been out on another call at the time you requested service. While 24 hours advance notice is not mandatory, it is suggested that guests schedule a time for their convenience so that they are not spending innumerable amounts of time waiting for the driver to return. We hope that this instance will not prohibit you from giving us another chance to WOW you. We look forward to your next visit to Madison and hope to see you in the near future. Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"comfortable--excellent dollar value"

5
14/09/2016

warm inviting staff who enjoy working at this hotel. best mattress quality as compared to any hotel brand new fitness equipment in spacious work out area I like to use the computers in the lobby section

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel, staff and amenities. We are very pleased that you enjoyed our mattresses, fitness room and business center during your stay. We look forward to welcoming you back on your next visit to Madison. Ramona, Sales Manager BEST WESTERN West Town Suites [email protected]

"Nice stay"

4
09/09/2016

This hotel was convenient for visiting family on the west side of Madison. The front desk staff were friendly and helpful and the room was clean. Very comfortable bed. The common area of the hotel has been recently renovated and looked very nice. The room appeared to be a bit older but still fine. One plus was the made to order breakfast, with a choice of three entrées. Very nice. The exercise room was good too. All in all a nice stay.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel, staff and amenities. We are glad to know that you enjoyed our made to order breakfast and comfy beds! We are very pleased that we exceeded your expectations during your stay and look forward to welcoming you back in the near future. Ramona, Sales Manager BEST WESTERN West Town Suites [email protected]

"Been staying there for over 20 years - won't go back again"

2
06/09/2016

I've been going to this hotel for over 20 years, and I do not expect to ever do that again. Besides the bed being soft and uncomfortable, which has been the case in the past as well, I was, quite frankly, sufficiently afraid of the desk clerk that I barricaded the door. When checking in, the clerk who was manning the desk, announced my room number - quite loudly, actually - twice. I was not confrontational, nor angry, but I did say that it is really not cool to do that with any guest, most especially with a woman traveling alone. He angrily replied that he always does it that way - that is how he directs people to their room. I pointed out that he can just show the room number and give directions. Belligerently, he asked if I wanted to talk to his manager. I just wanted to get away, and declined; though after I'd gotten my luggage, I stopped at the desk again and said that I regretted that that encounter had seemed confrontational to him - that had not been my intention. He scowled and made no reply. When I met him in the hall a little later, he was again/still scowling and made no acknowledgement. Truly, I was concerned that this might be "the guy" who loses it after being challenged, and I barricaded the door so that he could not gain entry in the night. I am not a hysterical type; I've never had this sort of concern before in all the years I've traveled. Though most of my experiences over the years have been superlative, this was not my first negative experience. On my next-to-the-last stay there, my bed was so broken down that I could not find a way to sleep on it without hurting my back. The best I could do was to sleep with my head at the foot of the bed and corner-to-corner. I told the clerk about it the next morning as we were checking out, and received an email from an Assistant Manager. She offered no apology and told me that she and Housekeeping had looked into it and the bed was fine. Still I went back. On the next visit, there were no problems, and on this one, I barricaded the door to protect myself plus the bed was soft and uncomfortable, though not as bad as the previous time. On top of that, there was a noise like I've never experienced anywhere. I couldn't tell where it was coming from - it seemed like maybe below me - perhaps there is machinery down there. At any rate, my computer screen was actually vibrating with the pulse of it - lasted for over half an hour. I don't know what is going on with this place; I've been coming to this hotel pretty regularly since 1993, and have truly loved the spaciousness of the rooms; but I cannot imagine that I'll ever be back.

rst1108, General Manager at BEST WESTERN West Towne Suites, responded to this review
Dear jkr46723, I would like to thank you for being a long time guest. I would like to apologize for the last couple stays you have had. As you said you have been coming here for years, and they have been positive except for the last couple. I want you to know our guest safety and satisfaction is very important to us. I know my assistant has already emailed you regarding this situation. I want you to know that we have addressed the issue and it will not happen again. I hope you contact him to discuss this further. Once again, we are truly sorry for the service you got. I hope you give us another chance.

"Really good!"

5
06/09/2016

Looks like a typical 1960's Best Western on the outside, except for a few new decorative touches. But the inside is top-notch remodeling. Loved the jacuzzi suite we had. Breakfast choices were good too.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your review of our hotel. We are pleased that our recent renovations caught your eye and that you enjoyed our Jacuzzi suites and made to order breakfast during your stay. We hope to have you with us again and look forward to your next visit! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Business trip made EASY!"

5
06/09/2016

This made my 6th trip to Madison for business and my first time staying at Best Western. Not only did I receive a good price per night but the overall stay was more than expected! Troy (check-in) provided outstanding customer service and took the time to answer all of my questions. There are a lot of restaurants and shopping within walking distance. HIGHLY recommend!

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your wonderful endorsement our hotel, staff, and location. We pride ourselves on our excellent value and superior customer service and are pleased that we exceeded your expectations during your stay. Thank you for the recommendation. We hope to have you with us again and look forward to your next visit! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Great stay will use again"

5
04/09/2016

This is our new favorite hotel to stay in when visiting relatives in Madison. Had previously stayed at the Radisson which is right next door and was quite underwhelmed. But Best Western delivered. Nice foyer with seating arrangement and television with conveniences ready to purchase at desk. Easy check-in and check-out. Includes a to order breakfast with choice of eggs, pancakes, or french toast plus sides of potatoes and either bacon or sausage. Also includes the usual muffins and bread coffees and juices. The bed was very comfortable as were the pillows. The room was spacious and included all the amenities: phones, iron ironing board, coffee maker, refrig and microwave plus a bonus bar sink. The room was clean as my white socks indicated. The bathroom was clean as well and included the usual amenities Pantene shampoo and conditioner plus soaps. Located only minutes from the Beltline. Very much recommend.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your wonderful endorsement our hotel, location, cleanliness and amenities. We are pleased that our made to order breakfast, recent renovations and attention to detail exceeded your expectations. Thank you for the recommendation. We hope to have you with us again and look forward to your next visit! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Great!"

4
04/09/2016

I've stayed in 6 Madison hotels recently. This is the best Westside location hotel. The breakfast is way above average. The place is being renovated and common area look upscale. It's great and you won't be disappointed.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your wonderful review our hotel and amenities. We are pleased that you had the opportunity to enjoy our made to order breakfast and that our recent renovations exceeded your expectations. We hope to have you with us again and look forward to your next visit. Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Great hotel"

5
31/08/2016

We were very pleased with this hotel. Convenient for us on our way to Toronto. I am always looking for pet friendly and the front desk staff even brought out treats for my dogs. Clean, updated and comfortable. We had breakfast plans elsewhere but saw they even offered a made to order option including French toast, pancakes or eggs.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your review of our hotel, staff, and amenities. We are happy that we exceeded your expectations and that we made your four legged family member feel extra special too! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Nice Place. Good value."

4
30/08/2016

Stayed here after dropping our son off at the University of Wisconsin. We got the room at a very reasonable price (taking advantage of an AARP rate). We loved the make to order breakfast. It is close to shopping and only 10 minutes from the University of Wisconsin. Our room was on the backside of the hotel and very quiet.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your review of our hotel, staff, and amenities. We are happy that we exceeded your expectations and that you were able to enjoy our made to order breakfast with eggs, potatoes, bacon/sausage and French toast...Yum! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Terrible internal communication; lots of frustration. Won't return."

2
22/08/2016

Our first 2 days here were fine. Very nice room, comfortable, etc. Upon leaving, we asked for the same room upon our return 2 days later. The clerk promised to hold it for us. On our return, not only had they not put the room aside for us, but the tattooed desk clerk said nothing on our requested side was available: not a single room on the non-freeway side. This stay was for 6 days, so a noisy room was not acceptable. I asked if there were rooms of a different category on the quiet side. The clerk looked at me with "attitude" and said "I already said there weren't any", when in fact he had not said so. When I pointed out how few cars there were in the parking lot, he finally admitted that there were a lot of empty rooms on that side, but no cleaned ones. (He said this was typical for this hotel: many rooms are left uncleaned, so only some rooms (the noisy ones) are available!) I offered to change the sheets myself in a dirty room. He told me this wasn't allowed. He gave us a loud room on the freeway side. When I complained (firmly, but politely), he said I was "yelling" (completely untrue) and that he was "done with this conversation." After having said several times there were no free rooms whatsoever on the quiet side, he then magically found one, saying that he hadn't "heard" me the first time (!) All this was after almost an hour of frustration. In addition, the reservation stated just 5 nights, though we had booked for 6, and we were given too few breakfast vouchers. Later, the manager tried to compensate us for our frustration by a reduced rate, but upon check-out, the clerk billed us for the original amount, never having heard anything of the discount offered us. When we attempted to contact the original manager, she was on vacation for a month, with no one else authorized to provide the discount. It's been almost a month, and we still haven't received the promised discount. The internal communication in this hotel is dreadful. No one seems to get the notes that other staff leave. In addition, the front desk clerk was rude. We will certainly not stay here again.

"Average stay"

3
22/08/2016

Everything about the hotel was great, except the fact that they have no on site pool. You have to drive just over a mile to a YMCA. The YMCA closed at 7 PM on Staurday. Not worth the drive over after getting back to the room at 6:15 PM.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the excellent endorsement of our hotel. We apologize that we did not have an on site pool for you, however, on your next visit to Madison, be sure to ask about the use of the pool at our sister property- it's open until 11PM and only 10 minutes away. Ramona, Sales Manager BEST WESTERN West Town Suites [email protected]

"Our Best Stay to Date"

5
19/08/2016

Troy and his staff made our stay the best in all our years of traveling. The most friendly staff we have ever had. It really made us sad to leave but also plan for a return trip next year. If you ever are traveling to Madison we think you owe it to yourself to stay at this remarkable facility.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the excellent endorsement of our hotel and staff. We love our return guests and are more than pleased that we exceeded your expectations with our service. We look forward to having you with us next year and thank you for the great recommendation! Ramona, Sales Manager BEST WESTERN West Town Suites [email protected]

"Spacious Rooms, few anenities"

4
15/08/2016

My wife, dog and I stayed for one night and booked a room with two king sized beds (we were told it was the same price as two queens). The beds were very comfortable. The room was clean. The price was affordable. There is no swimming pool on the property and we did not stay for the free breakfast because they do not begin service until 7 am on Saturdays. We were looking to begin our day earlier than that. I would recommend this hotel for those who are looking for spacious rooms and basic comfort.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the endorsement of our hotel and amenities. We are sorry that you were not able to enjoy our Made to Order breakfast but are very happy that you loved our beds, spacious rooms, and the fact that you were able to bring your four legged family member along. We look forward to having you with us on your next visit to Madison and thank you for the recommendation! Ramona, Sales Manager BEST WESTERN West Town Suites [email protected]

"First stay here at B.W. West."

4
15/08/2016

We were impressed with the whole stay as a whole. The D.R. was clean and food was plentiful. Room was clean and spacious. Price was good. I applied for B.W. rewards to gain a discount at further stays, Had a problem with air conditioning in room 138 that we forgot to report. Couldn't get the humidity out of the room even with turning AC down to 70 degrees.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the endorsement of our hotel and amenities. We are excited to hear that we exceeded your expectations; doubly excited that you are now earning rewards and discounts with each stay with us. We do apologize for the AC issue and I thank you for bringing it to our attention. I will pass the information along to the rest of the management team so that it can be taken care of. We look forward to your return and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Great value and awesome breakfast!"

5
15/08/2016

Excellent overall! Easy check in, spacious suite, quiet room, hot made-to-order breakfast and a caring staff. What more could anyone need? Will definitely stay at this property again and recommend it highly

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the wonderful endorsement of our hotel and staff. We are very excited to hear that we exceeded your expectations during your stay; doubly excited that you have found a home away from home in us. We look forward to your return and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Excellent Experience"

5
13/08/2016

The hotel staff were great, from start to finish. The room was large and had plenty of space for our infant daughter and her belongings. The location is great -- easy access to the heart of Madison. This will be the go-to hotel for our visits to Madison.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the wonderful endorsement of our hotel and staff. We are pleased that we exceeded your expectations during your stay with our attention to detail, large rooms, and superior service. We look forward to your return when you are next in Madison and hope to see you soon. Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"We enjoyed our stay"

4
12/08/2016

only thing different was the Breakfast was ordered at a window with a couple of options and there was a long line to order breakfast the food was very good though. The rooms were clean and very comfortable, service was outstanding as well.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and staff. Our made to order breakfast is legendary and does sometimes cause quite the line in the early morning hours; we are happy that despite the line you were able to enjoy it during your stay. We are pleased that we exceeded your expectations during your stay with our attention to detail and superior service. We look forward to your return when you are next in Madison and hope to see you soon. Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Madison Golf Trip"

4
10/08/2016

My grand daughter was in a tournament at the Legends Gold Coarse. We stayed at this hotel because of the Brand Name. We had a great time. Breakfast was good. Good front desk staff. We would stay at this hotel again when in the area. Thank you for a great stay.

"Another Amazing Stay!"

5
09/08/2016

We love staying at Best Western! This was our first experience staying over with our dog. We were greeted by friendly staff, as usual. The room was very impressive. We didn't know we were getting a suite, which turned out perfect for our dog giving him more room to roam. When you first walk in everything smelled fresh and was very clean. The bathroom was huge and clean. The beds were very comfortable. Even though we were right near the elevator where traffic was busy it was still very quiet. Love, love, love! The nice breakfast was a bonus. There were so many options to choose from, all good. The location was perfect, not too far from downtown Madison. Plenty of shopping and food very close to hotel. Staff so helpful with recommendations. We would definitely recommend this hotel. It was so worth the money. We will be back!

"Been there multiple times. Great"

5
07/08/2016

We have stayed the the Best Western West Towne 3 times. Great staff, clean rooms with amenities you need. Stayed in a suite plenty of room and priced well. Made to order breakfast excellent. We have family in Madison and will be staying there several times a year!

"Bridesmaid Weekend"

4
03/08/2016

I stayed at this hotel in a double queen & pull out bed room. It is where I stayed with my bridesmaids for a weekend of trying on dresses & having fun! The hotel is in a great spot close to the West Towne mall, various eateries, about a 14 minute drive from State Street, and our bridal destinations. The breakfast was a good variety but did get very busy in the morning so didn't always want to wait if there was a large crowd. We did find small ants in our room- not sure if that was the hotel or something that we dragged in (we did have cupcakes). Could hear some noises from either the people above us or the room next to us. The beds were comfy & overall experience was good.

"Not Bad"

3
31/07/2016

Room looked great, smelled bad...friendly front desk, but had no air freshener they could find in the service room to rid the musty smell. If you are a picky person with beds, these were very soft not firm. Air was a little noisy , but better than some. It was one of those situations where you walk in and it looks really good, room, TV, couch, etc.. and then the smell and air noise. I had a king room, overall way better than some I've seen, I'd stay again , but would also look for others.

"Clean Quiet Friendly Hotel"

5
29/07/2016

A very clean hotel with a friendly, helpful staff. The suite has a full size refrigerator, which helps if you go to States largest farmers' market in Madison. TV and WiFi were fine. We loved their breakfasts. You can order your breakfast to your order eggs any way even omelets, pancakes and french toast.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the wonderful endorsement of our hotel and staff. We are very happy that we exceeded your expectations and that the full sized refrigerator in your room helped you to enjoy the farmer's market that much more. We look forward to your return visit to Madison and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Good place to stay in Madison"

3
29/07/2016

Good place to stay for the price. Most lodging in Madison was much higher in price and didn't really do anything more than this place. Breakfast was nice! Internet worked well. Great location to most all points around Madison. Good area to take a run (if you are a runner). Good location relative to places to eat.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the pleasant review of our hotel, location and amenities. We are very pleased that we exceeded your expectations and that you found our area great for exploring. See you when you are next in Madison! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Awesome place to stay "

5
21/07/2016

We were driving through and needed a place to stay. We stumbled across this hotel after all ones in La Crosse were booked and I am thankful it worked out that way since this ended up being a very nice stay! Best stay of our trip from Alaska to Florida yet and we've been on the road for two weeks. The hotel is clean, much of it is newly renovated, comfy beds, free breakfast and friendly & helpful staff. I would return and would definitely recommend it.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the wonderful endorsement of our hotel and staff. We are very pleased that we exceeded your expectations and that you would return as well as send others to us; nothing makes us happier than to know that we made a positive impact on your road trip. May your continued travels go well and you have great adventures! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Nicest of the chain we've stayed at"

5
19/07/2016

Our party of 5 stayed 1 night in a room with 2 queen beds with a pullout couch. The inside looks as if it had been recently remodelled and was very clean. Breakfast was ample, you had a choice of French toast, pancakes or eggs (2) with sausage or bacon, cooked to order, a variety of fruit, yogurt, etc. Kids made use of the microwave in room and also the mini refrigerator. When we asked for more pillows they were delivered within moments. Staff was friendly and polite. We will definitely stay here again!

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the great endorsement of our staff, hotel and amenities. We are very happy that we exceeded your expectations and can't wait to have you back with us. We hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Nicely updated"

5
18/07/2016

Had a 2 queen room which had plenty of space for our family of four. It looked like the entire hotel was recently updated. Everything was super clean and like new. The breakfast was a nice touch as they had made to order dishes which were included in our room. Overall this was a great value.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the wonderful endorsement of our hotel and made to order breakfast. We are very happy that we exceeded your expectations with our newly renovated public areas and updated rooms. We hope that you will stay with us when you are next in Madison and look forward to your return Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Beware of reservation changes!"

3
18/07/2016

Our reservation was for 3 occupants in a King Suite that included a sofabed. We were given a Regular King room. When we went back to the front desk to inquire about it, we were told that their computer only showed a Regular King room. I pulled the confirmation email up on my phone that showed a King Suite WITH A SOFABED and showed it to the desk attendant. He said there was nothing he could do since there wasn't a supervisor on staff. He suggested calling the toll-free customer service to see if they could change it. I was unable to reach customer service because of the weekend, but did talk to a reservation specialist who confirmed our reservation was for a King Suite with a sofabed. He called the hotel directly to let them know, but he came back on the phone and told us he also could not do anything to correct the error. He advised us to talk to the manager the following day. We were offered a roll-away bed to use for the night - that we were then charged for. When we stopped at the front desk to check out, they did remove the extra charge at our request. Other than the reservation error, the bed was comfortable, the made-to-order breakfast was nice, but the barking dog across the hall wasn't enjoyable.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and staff. We apologize for the inconveniences during your stay and the time it took to get your issues taken care of, but I am very pleased that you were able to connect with our Assistant General Manager and that he was able to assist you. We pride ourselves on our excellent customer service and the ability to make every guest feel as if they are our only one and I hope that you will give us another chance at making a great impression. Please don't hesitate to stay with us when you are next in Madison. Ramona, Sales Manager [email protected]

"Poor service"

2
17/07/2016

We were promised a pack-and-play at the time of booking, it was never delivered, no recompense offered. Overwhelmed staff member who was on duty alone just passed the buck to a manager who was not available. I left a phone message, call never returned. I would steer clear of this place if you are bringing children.

"Great Stay"

5
16/07/2016

This hotel had huge rooms and bathrooms. It was very clean and well decorated. The employees were very helpful. It was easy access to the hotel. We stayed eight days total and were very pleased with this hotel. Highly recommend and will stay there again if we return.

"Business stay"

4
11/07/2016

Just returned from participating in the Madison Art Fair on the Square art show. We stayed at this Best Western because it was rated fairly high and it was close enough to the State Capital which was the location of the art show. The room was clean and comfortable. The staff was exceptional and the breakfast was organized and plentiful. The hot items were a great plus.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you so much for your wonderful endorsement of our hotel. We hope you had great success at Art Fair on the Square and hope to have you with us for the winter version. We look forward to seeing you again soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Just ok."

2
02/07/2016

The bed was way way to soft, very uncomfortable. The sofa sleeper was terrible, it was so crooked you felt like you were falling off. Front desk was ok and continental breakfast was ok. Will not stay again.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the review of our hotel rooms, staff and amenities. We apologize that the room was not to your liking and that we were not able to exceed your expectations. We would have been more than happy to move you to a more accommodating room had we known of the issues. We are in the process of starting renovations on our sleeping rooms and hope that you will give us a second chance to make a better first impression on your next visit to Madison. We truly hope to see you again soon. Ramona, Sales Manager [email protected]

"Stayed Saturday Night"

5
30/06/2016

Excellent location. Room was comfortable with good seating area. Breakfast had continental breakfast and 3 items made to order. I had French toast and it was awesome. I wasn't feeling well and they were able to get the room ready before the 3 PM check in. Much appreciated.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you so much for your wonderful endorsement of our hotel, amenities and customer service. We hope you are feeling better now and that you will stay with us when you are next in Madison. We look forward to seeing you again soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"A birthday getaway"

5
28/06/2016

I would highly recommend the BW we stayed at. My husband set all of this up as a birthday gift for me. I really enjoyed this short, but pleasant stay. We will be going back in July for our family reunion. Madison is a good stopping point for our travels.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you so much for the wonderful endorsement of our hotel. We pride ourselves on our attention to detail and quality accommodations and are very pleased that we exceeded your expectations. We look forward to having you back with us for your family reunion in the coming weeks! Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Great accommodations!"

5
27/06/2016

This hotel has been partially renovated. The clerk said that the lobby, restaurant, everything but the rooms are done and room renovations are coming next, but I'd have to say that it looked like our room had already been done. Very clean, quiet, great (free) hot breakfast, made to order. We used to stay here 5 to 10 years ago when traveling for work and it was just OK at that time, but it's taken a turn for the better now.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you so much for the wonderful endorsement of our hotel. We are very pleased that the renovations we did this past year exceeded your expectations from your past visit. We hope to have you back with us on your next visit to Madison and look forward to seeing you soon! Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Served the purpose"

4
24/06/2016

Needed a place to stay on our way to the House on the Rock and this place was perfect. No bells or whistles, but we had a good nights sleep, breakfast, and a convenient spot to our destination. Well worth the price.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you very much for taking the time to review our hotel. We pride ourselves on our attention to detail and are pleased that we exceeded your expectations. We hope that you will stay with us each time you visit Madison and we look forward to seeing you again soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Clean and Comfortable"

4
24/06/2016

Pleasant, clean and comfortable property. We stayed for a wedding and found everything we needed including a good night's sleep, a hot breakfast and a noon checkout time. The location was convenient and Best Western is a chain we trust.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you very much for your wonderful endorsement of our hotel. We pride ourselves on our attention to detail and superior customer service and are happy that we exceeded your expectations. Congratulations to the lucky bride and groom! We hope that you will stay with us each time you visit Madison and we look forward to seeing you again soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Very Friendly and Accommodating Staff"

5
22/06/2016

Stayed 3 nights at this hotel. My wife's Dragon Boat Paddling Team was competing in the Capital Lakes Festival. The manager went out of his way to assist our group. Rather than a standard hotel breakfast; this hotel allows you to choose a breakfast which is prepared for you. The room was clean and comfortable. This Best Western has a great location right off the interstate. If we return to Madison, I would stay there again.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you very much for your endorsement of our hotel and staff. We pride ourselves on our attention to detail and superior customer service and are happy that we exceeded your expectations. We look forward to seeing you again when you are next in Madison. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Well situated and good value for business visits"

4
20/06/2016

I stayed in West Towne Suites while organising a move to Madison. It was well located outside the downtown area thus avoiding any downtown congestion. It is well positioned to allow access to the south and west of the lakes easily. It is very well priced and suites are available. There is a gym and breakfast bar but no restaurant. There are however many restaurants and bars within 2 miles.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you very much for your endorsement of our hotel and its location. We are happy that we exceeded your expectations and made organizing your move that much easier. Good luck in your new home. We hope that you will recommend your family and friends to stay with us when they come to visit you here in Madison. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"Just Great "

5
15/06/2016

We traveled by car from Nevada to Wisconsin and stayed in some questionable hotels, so when we arrived here and walked into the lobby, we sighed with relief. Although the rooms are not as spectacular as the lobby, we found them roomy, comfortable and clean. We had a full size fridge and and electric stove top as well as a sink and microwave. Every room is different tho. We loved the free made to order breakfast and wish to commend the 2 employees who ran it...Maria Vazquez and Christian Gallarbo. They were both friendly and professional. Every interaction we had with every staff member was good.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you very much for your endorsement of our hotel and staff. We pride ourselves on our attention to detail and superior customer service and are happy that we exceeded your expectations, especially after your road trip experiences. We hope that you will stay with us each time you visit Madison and we look forward to seeing you again soon. Ramona, Sales Manager Best Western West Towne Suites [email protected]

"West Towne Suites"

3
13/06/2016

It's an okay place to stay. It's quiet and clean. The beds are comfortable and the hot breakfasts are pretty good. Coffee's on the weak side. There's a Starbucks a few blocks away, so thank goodness for that. The thing is, it's kind of on the shabby side. Nothing horrible. Just peeling wallpaper here and there, loose tiles in the bathroom, that sort of thing. I usually stay at the InnTowner in the Highland Club. But, they were booked this trip. This is not the Highland Club. Then again, the room rate is significantly less. Maybe I don't travel enough to know. It just seems to me that at nearly $90 a night, the bathroom floor tiles shouldn't come off floor stuck to the bottom of your foot when you step into the shower.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and amenities. We apologize that your stay was not as enjoyable as we like each one to be. We pride ourselves on our attention to detail, value, and quality and it disheartens us to know that we missed our mark during your visit. We do have renovations planned for later this year and your concerns have been passed on to management so that they can be addressed within our renovations. We hope that you will give us a chance to make a better first impression during a later visit. Ramona, Sales Manager [email protected]

"If you can't sleep, what else matters?"

3
12/06/2016

We had a two queen bed room One bed was fine, the other was lumpy, bumpy, and should have been replaced long ago. One side sort of collapsed when a person sat on it. The fan in the bathroom didn't work causing steam on the mirror when showering. The handle came off when it was turned to regulate shower temp. People checked in above us around mid-night and woke us up. We could also hear water pipes when neighbors showered. Just gave the impression of cheap construction. Now let's go to breakfast. No coffee! Only decaf until the next pot was brewed. There were made to order eggs, but Lord help if you wanted both eggs and pancakes! Can't neglect to compliment the help, both at the registration and for breakfast. All were polite and friendly. Just was expecting nicer for the price.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel, staff and amenities. We apologize that your stay was not as enjoyable as we like each one to be. We pride ourselves on our attention to detail, value, and quality and it disheartens us to know that we missed our mark during your visit. Our plans for later this month are to replace several of the beds and we do have room renovations planned for later this year; your concerns have been passed on to management so that they can be addressed. We also thank you on your compliments of the staff and have passed those on to management as well so that the staff is aware of your appreciation. We hope that you will give us a chance to make a better first impression with our rooms during a later visit. Ramona, Sales Manager [email protected]

"Cheap rooms but Good service and attention to detail"

4
10/06/2016

Got one of the standard king bed rooms. Rooms are cheaply built with sound carrying very well. I must say the room was nice, clean and staff was very very accommodating. I had one issue with hallway noise and they were quick to address it. My only concern would be that the price point probably attracts more riffraff. I came here for Epic training but with my company covering any bills I might opt for a place that gives less anxiety when staying. WiFi is OK. I've had faster. Stay was great but sound was a small issue.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel and staff. We pride ourselves on our excellent customer service and attention to detail so we are very pleased to know that were able to exceed your expectations. We hope that you will make us a regular stop when you are in Madison for Epic business and will be sure to give you as quiet an accommodation as possible. Ramona, Sales Manager [email protected]

"Best Western"

3
03/06/2016

The location is kind of out of the way to everything else, but it's not a terrible stay. The air conditioning sounds like a plane is taking off every time it kicks on, but for a quick stay, it's not awful.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your recent review of our hotel. We apologize that you felt you were not as conveniently located to attractions as most of our guests do. With a mall and several restaurants less than 2 minutes away, most of our guests like the convenience of not having to travel too far to enjoy Madison. We also apologize for the noisy AC unit in your room. I am passing this note on to our management and engineering team in the hopes that on your next visit, you can enjoy a more peacefully cool room. Ramona, Sales Manager [email protected]

"A well run establishment "

5
26/05/2016

I am really impressed at the efficiency and high standards this hotel has showed so far a define visit again hotel. the surrounding are filled with amazing restaurants, a mall just to mention a few services. .. and the breakfast is made fresh and really tasty.. Keep up with setting trends for road-worrior like myself. Thanks you guys .

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you so much for the wonderful endorsement of our hotel, location, and amenities! We pride ourselves on our high standards and delivering the best value and quality around and are very pleased that we exceeded your expectations. We hoe t have you with us on your next visit to Madison and look forward to seeing you again soon. Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Definitely on the return list (better than surrounding properties)"

5
25/05/2016

Room is a great size, and has every convenience you could want (2nd floor, see photos). I particularly appreciated the OPENING windows (even though the road noise was a bit much when open). Free hot breakfasts were great, but make sure to say 'no onions' on the omelette if you don't want the "optional" onions! Walking distance to grocery and drug stores was appreciated.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you so much for taking the time to review our hotel and giving us such a great endorsement! We pride ourselves on our quality, value, and attention to detail and are very happy that we exceeded your expectations. We hope to have you with us on your next visit to Madison and look forward to seeing you again soon. Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Good place to stay for the price"

5
24/05/2016

Overall the Best Western West Towne Suites worked well for our one night stay. We had a room that faced the highway but the no sound from the cars could be heard. Our room was clean and the bed was fine. The free breakfast was a plus with cooked to order eggs. I would stay again if the need arises. My only issue, and it is a small thing, is the channel guide supplied in the room is not accurate. I never did find the guide channel on the television. A nice well kept hotel.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you so much for taking the time to review our hotel and giving us a nice endorsement. We apologize that the guide was not accurate; I will pass the information on to our cable rep so that we can get that taken care of. We hope to have the channel guide updated by the time you return to Madison. We look forward to seeing you again soon. Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Stayed Sunday night so may not be typical"

4
17/05/2016

we walked up to this older looking building thinking hmm, it looks dated and a little shabby. But it was fine; the rooms looked like they have been updated. They had a ticketed-cooked-to-order breakfast which was different. The one thing I wish for this and all motels and hotels in the country: COULD YOU PLEASE GET SOME DECENT COFFEE? The coffee, when I first got there in the morning, was not hot and tasted like it was left over from the previous day. Wait, there is another thing: the workout room needs to be cool not warm and certainly not hot!

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel. We apologize for the coffee and the hot fitness room. I have passed the information on to management so that we can get those things taken care of. We pride ourselves on our quality, service, and attention to detail and want to exceed your expectations in every way. We hope that you will choose us on your next visit to Madison and will have fresh coffee and a cooler fitness room waiting for you. Ramona, Sales Manager [email protected]

"Fantastic Location and Nice Rooms!"

5
01/05/2016

This hotel boasts large rooms in a perfect location, down the street from a large shopping mall and around the block from countless restaurants of all varieties. Although it does not provide a shuttle to the UW campus, if you have a car you can reach the campus quite easily in 10-15 minutes. The staff was very friendly and helpful. The free breakfast includes a hot, cooked-to-order dish of your choosing. The rest of the breakfast, however, was a bit limited, with just a few fresh fruits, 2-3 types of cereals, and some pastries. I appreciated the fact that a recycling bin was provided in the room, as well as a microwave and fridge. It's a very pleasant place to stay!

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you the kind review of your stay with us. We pride ourselves on our superior customer service, attention to detail, quality and value and are pleased that we exceeded your expectations. We are also very happy that you were able to experience our hot breakfast and take in the sights in the area. We hope to have you with us on your next visit to Madison. See you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Request the Top Floor"

3
25/04/2016

I would think a nice hotel like this would have floors that are more insulated from noise. In the middle of the night we were awakened by heavy footsteps in the room above us that continued for hours. We liked the hotel otherwise, but would not stay here again unless we were assured of a room on the top floor.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the kind review of our hotel. We apologize for the noise from your overhead neighbors and wish that we had known so that we could address the issue during your stay. In future, if you are not able to get a top floor room, please do not hesitate to contact out front desk so that we can try to accommodate you by moving you to a room more to your liking. We hope that you will give us a second chance to make a better first impression and look forward to hearing from you soon. Ramona, Sales Manager [email protected]

"Nice, clean business hotel - easy in, easy out!"

4
22/04/2016

I stayed 4 nights in this hotel and it was clean, quiet and comfortable. Important for me, the window opened so I could have fresh air. The front desk staff was friendly and helpful. The breakfast room was spacious and offered a varied selection of juices, cereals, breads, yogurt and even eggs to order. Easy in and out from the highway. I slept and ate well - no complaints!

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review and endorse our hotel. We pride ourselves on our attention to detail, superior service and quality amenities and are very happy that we exceeded your expectations. We look forward to having you back with us on your next visit to Madison and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Expectations met"

4
20/04/2016

Attended a conference. I didn't realize that this was an official conference hotel, so I didn't leverage all the perks. Good location near commercial areas--convenient. They provided vouchers for made-to-order breakfasts, but I didn't partake.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel. We are very happy that we exceeded your expectations look forward to having you back with us on your next visit to Madison and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Nice hotel, clean. Good breakfast"

4
11/04/2016

It was a nice stay. We only had one issue calling to confirm reservation. They would not tell me on,the phone if I had a room as I had not mademthe reservation myself. It was okay as they guarantee the reservations. Front desk helpful and coffee good (that's important to Canadians ;) Just a cautionary note: if you are celiac, ask to have your eggs cooked in a separate pan. The grill has much bread on it and then eggs.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your thoughtful review of our hotel, staff, and amenities. We apologize for the inconvenience of not being able to confirm a reservation over the phone and appreciate that you understood why. We are very pleased that we were able to exceed your expectations with our coffee and front desk staff. We hope to have you with us on your return trip to Madison and look forward to seeing you again soon! Ramona, Sales Manager [email protected]

"It's a Place to sleep"

2
11/04/2016

The room smelled like someone sprayed lemon scented lysol before I got there, it choked me. The shower made a terrible high pitched squealing noise when you turned it on. The bed was uncomfortable. It's a lower priced hotel and it's not very nice.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for taking the time to review our hotel. We apologize that there were so many issues with your stay. We pride ourselves on our attention to detail and superior service and had we known of your displeasure in your room, we would have been more than happy to move you to more suitable accommodations. We hope that you will give us a second chance to make a better first impression. Please contact a member of our management team should you have a need. Ramona, Sales Manager [email protected]

"Pleasantly surprised"

4
10/04/2016

Stayed one night this past weekend. It's an older property but in the process of renovations. Had to wait a few minutes for front desk clerk to show up but other than that, check-in and check-out went quickly with no issues. Hallway carpeting looked newer and room was large with nice carpeting and newer flat-screen TV. Bed was comfortable. Bathroom was clean and nice with an excellent shower. There was some noise from guests in the room above us walking around. We had to check out early for a race and missed the breakfast. They provided a "Grab & Go" bag with water, a granola bar, and apple.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you so much for the wonderful review of our hotel and amenities. We pride ourselves on our attention to detail and superior service and are very pleased that our Grab N' Go breakfast was available for you. We are happy that we exceeded your expectations and look forward having you with us on your next visit to Madison! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Really great stay"

5
09/04/2016

We stayed at this hotel for 10 nights. The staff was very professional and courteous and they did everything to make us comfortable. We needed 'accessible' support. The staff went out of their way to make things work for us. The breakfast was wonderful - cook to order. Wonderful pancakes and french toast. The cook was great. Clean and spacious rooms.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the awesome review of our hotel, staff, and amenities! It is guests such as yourself that make everything we do even more worthwhile and we are so pleased that we exceeded your expectations. We hope to have you with us on your next visit to Madison and look forward to seeing you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"stay"

4
05/04/2016

My stay there was fine. The Hotel was under some construction. But other than that everything was fine. I was helping my daughter move North and needed a place to stay. The bed was comfortable. The Coach bed needs a new mattress. It was way to thin and very uncomfortable to lay on.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your review of our hotel. We apologize for the issues during your stay and our staff will be looking into it. We hope that when you next visit our hotel you will be impressed with the new look of the tile that was being renovated during your stay. We look forward to seeing you again soon! Ramona, Sales Manager [email protected]

"Good, reliable place to stay, still being renovated, though"

4
02/04/2016

This is the second time I've stayed at this BW. It is in a very convenient location both for restaurant and shopping options as well as freeway close to get to my family's place. I was there last August 2015 and the lobby was being renovated - I had looked forward to seeing the finished result, and it is "mostly" done, but for some reason there is a large area in the lobby/breakfast area where the tile is up, present a somewhat unstable place. The rooms have not yet been renovated. They are dated in appearance, but they are comfortable. I LOVE that our room had not only a fridge and microwave but also a small kitchenette! The staff is very pleasant and helpful. Cooked to order breakfast is very nice. This will probably remain our "go to" place when visiting family in Madison.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your wonderful endorsement of our hotel and staff. We pride ourselves on our superior customer service and attention to detail and are very pleased that we were able to exceed your expectations. We apologize that the renovations in progress are an inconvenience and hope to have them completed by the time you return to Madison. We look forward to seeing you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Comfort and a Great Location in Madison"

5
02/04/2016

This hotel is very close to UW-Madison, a mall and numerous delicious restaurants and stores. The staff is friendly and helpful. The breakfast includes a made-to-order hot item, so that is a nice treat! There is no pool, but there is a small exercise room with a TV. The lobby has a small business center. The only negative is that they advertise transportation within a 5-mile radius, but it really goes only to specific locations at certain times of the day, so to get to the UW campus you will need a car unless you want to use buses and/or taxis.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your review of our hotel, amenities and staff. We apologize for the inconvenience of not having shuttle service for small jaunts around town; most guests prefer to use the tax and we can refer several that are very cost effective. We hope that this will not be a deciding factor on your future stays with us and look forward to seeing you soon! Ramona, Sales Manager [email protected]

"Unfortunately not the best stay"

2
30/03/2016

I really don't normally write bad reviews, and I don't enjoy writing them, but I hope the hotel reads this and can improve stays for future guests. First of all the pictures were deceiving - they made the place look brand new, but it was far from it. The bed sheets and blankets were very thin, and the pillows weren't great either - and because the heating controls didn't work (temperature didn't change at all, and the unit wouldn't stop blowing air constantly, plus when the heat did turn on it was very loud), we ended up being pretty cold and uncomfortable all night. In the morning, the cleaning people seemed to be up very early, and were vacuuming the next room and banging into the walls with the vacuum for what we both thought seemed like hours. And one final detail I noticed that didn't feel right was that in the tub I felt like my feet might just suddenly break through the bottom. I wish I could say differently, but for this stay I just didn't have the best experience. Thanks!

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your thoughtful review of our hotel and staff. We pride ourselves on our superior customer service and attention to detail and are saddened to hear that your stay was less than perfect. We are still in stages of renovating and have not gotten through all of our rooms as yet so we do apologize if the bed linens were not up to standards. Upon checking your AC unit, we found that it was set to summer which is why it was running constantly. Had we been aware of these issues during your stay, we would have been more than happy to provide you with a room more to your liking. We hope that you will give us a second chance to make a better first impression. Please do not hesitate to contact me directly should the need arise. Ramona, Sales Manager [email protected]

"Good price, good place to sleep"

3
28/03/2016

Just needed a convenient place close to family and this served us well at a good price. Safe neighborhood. Typical hotel room with mini kitchen. Comfortable bed. Slight twist on free breakfast, with choice of 4 different hot breakfast meals. Friendly staff. We would stay here again.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you so much for your review our hotel, staff and amenities. We pride ourselves on exceeding guest expectations and are very pleased that our service and standards have impressed you. We look forward to your next visit to Madison and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Excellent place to stay"

5
28/03/2016

The cooked to order breakfast is a special treat. There are only a few items on the menu, but they are all much better than the usual "cook it yourself" items at other hotels. The staff is friendly and helpful and our room was clean and comfortable. The hotel is near a mall and there are a number of restaurants and shops and a movie theater in the immediate area. We got an excellent rate for our 3 night stay and we will look here first the next time come to Madison.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your wonderful endorsement of our hotel, staff and amenities. We pride ourselves on our excellent value and superior customer service and are very pleased that we were able to exceed your expectations. We can't wait until your next visit to Madison and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"Excellent Basic Hotel for Business"

4
23/03/2016

H thotel was clean and had multiple dining options within walking distance (Denny's, Longhorn, Olive Garden, Culver's). Good hot basic breakfast. Breakfast and exercise room both clean and centrally located If you're visiting for Epic training, note that the hotel runs shuttle to and from Epic campus, but you need alternative transportation from the airport. The hotel overall was in excellent condition, and I thought the staff was friendly and helpful. One thing to know, for some reason Wisconsin as a whole is obsessed with cheese curds; you have been warned.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your wonderful endorsement of our hotel, staff, amenities and the cheese curd culture of Wisconsin! We are very pleased that we were able to exceed your expectations during your visit to Madison and hope that you visit soon. We look forward to having you stay with us again! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"clean room, great breakfast"

5
21/03/2016

The hotel was easy to find, room was very clean. The breakfast was very good, I like having eggs made fresh to order. Coffee always available. The price was reasonable and the lobby was clean and inviting. Nice size TV in the room, and I like having a refrigerator in the room also.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your endorsement of our hotel and amenities. We are very pleased that the little things, like coffee available 24 hours and a breakfast made to order, meant a lot during your stay with us. We look forward to your next visit to Madison and hope to see you soon! Ramona, Sales Manager BEST WESTERN West Towne Suites [email protected]

"OK but def not great"

3
02/03/2016

Prepare to be underwhelmed by the customer service. We were in town for a sporting event and tried to check in at 1:00 PM, no dice. 3:00 PM is hard and fast check in time. Tried to get our two rooms adjoining (cuz we have small kids), no dice. The lobby has been recently renovated and looks very modern. Once we came back after 3:00 PM, we checked in and found the rooms to be average size and dated decor. Our 5 year old had a big alergic reaction from the comforter spread, it must have been really dusty. The beds are springy, sunken in the middle and are far from new. Bathrooms are small and very average. A lot of door slamming early in the morning --which was fine for us, we had to get up early too. The best part was the made-to-order breakfast that was included in the stay. The line was a little long, but the food was excellent. This hotel is pretty far from the UW campus, but if you have no other options, you'll survive.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your review of our hotel, amenities and staff. We are very pleased to hear that our recently renovated lobby and breakfast room wowed you and that the made to order breakfast hit the spot. We do apologize, however, that that were unable to be accommodating with early check in and adjoining rooms. We wish we could grant everyone's requests but sometimes early check in is not possible due to a sellout weekend, late check out guests, or other unforeseen circumstances. We also do the best we can at giving guests adjoining rooms if needed, but we only have so many in the hotel and if previously checked in guests are in the adjoined room, the best our staff is able to do is put rooms as close together as we can so make up for not being able to honor your wish. We hope that you will give us a second chance to make your stay excellent. We look forward to seeing you again soon. Ramona, Sales Manager

"Business Trip"

2
19/01/2016

The rooms were clean but need some minor updating. The bed was also comfortable. The breakfast was good with plenty of options. I refer to 'rooms' because I had to switch rooms due to the heater malfunctioning in my room the first night. I called the front desk to inform them of the situation. After waiting for over a 1/2 hour I went down to the front desk to see when they would be taking a look at it. The room temperature had dropped down to 51 by then. The gentleman at the front desk informed me that he had forgotten to call it in. By the time The maintenance guy had came to the room to fix it almost an hour had passed. I then had to wait almost another hour for him to attempt to repair the thermostat by tapping on it with his finger and staring at the vent. So in essence, it took them over 2 hours to get me to a new room. The room they moved me to was not the same type of room that I booked. I received no compensation for the room downgrade. If it wasn't for the lack of customer service then I would have rated this hotel much higher. That said, I would probably give this hotel one more chance.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your review of our hotel, amenities and staff. We apologize that our staff was not as efficient at moving you into your new rooms, however, our staff does not downgrade a guest room. Our staff provided an additional executive suite (which matched the reservation) when the offer to take a suite with one of our mini kitchenettes was refused. We pride ourselves on our superior customer service and will always work hard to accommodate the guest, in the best way possible, at an equal to or better than standard. We hope that you will give us a second chance to make a better first impression and look forward to your next stay when you are in Madison. Ramona, Sales Manager

"Good hotel"

3
13/01/2016

This hotel is nice and clean. Breakfast was good. The only reason I am marking it down is because the staff does not read nor pay attention to contracts. My group of 31 rooms checked in and discovered the sales person had not passed instructions down the line. My check in was a mess, as was check out. Bottom line. Make sure you talk to them if it is a group and a specialized contract. Other than that. 5 stars.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for your thoughtful review of our hotel and staff. We apologize that your stay with us was less than stellar in some areas as we pride ourselves on our excellent customer service and attention to detail. What can sometimes feel as though a guest's wishes are not communicated is not always the case, especially with big groups and when many sets of instructions are given. We hope that this instance will not deter you from future visits at our hotel and look forward to the opportunity to make a better first impression. Ramona, Sales Manager

"Excellent Value"

5
04/01/2016

We have stayed at this BW many times as it is close to our family in Madison. They upgraded us to a suite, as we are BW Rewards members. They have been doing renovation of entrance, lobby, and breakfast area and it is now complete and very nice. The cooked to order breakfast is great. WiFi is very fast. The room was very clean. We will continue to stay here when in Madison

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the wonderful endorsement of our hotel. It is a pleasure knowing that we continue to exceed your expectations with each of your stays with us. We value you and your business and look forward to having you with us again soon. Ramona, Sales Manager BEST WESTERN West Towne Suites

"Great stay"

5
02/01/2016

Everyone was friendly, food was good and hotel very clean was in town with our pets for a family get togeather and the location was perfect. The young man that checked us in was extremely professional yet friendly.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the wonderful endorsement of our hotel. It is a pleasure knowing that we were able to exceed your expectations and wow you with our superior customer service. We value you and your business and look forward to having you and your pets with us again during your next family get together. Ramona, Sales Manager BEST WESTERN West Towne Suites

"Older property but updating"

4
01/01/2016

Stayed News Years eve and have stayed at other hotels in the area of this one. We will stay again. It is an older hotel but they are renovating. We had a nice King suite that was roomy and clean. The cooked to order breakfast was wonderful. We love how quiet and peaceful this place was.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the wonderful review of our hotel. We are very happy that we were able to exceed your expectations and are even more excited that you plan to stay with us again. We pride ourselves on our attention to detail and superior service and are pleased that you noticed. We look forward to your next visit to Madison and can't wait to see you. Ramona, Sales Manager BEST WESTERN West Towne Suites

"Great Place to stay"

4
14/12/2015

As of always choosing Best Western will always be my preference of stay where ever I go. West Towne Suites in Madison went out of their way to make sure my stay was exceptional. The choices for breakfast were fantastic and I would recommend this motel to anyone.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for wonderful endorsement of our hotel, staff and amenities. We are very pleased to know that we have exceeded your expectations. We hope to have you back with us on your next visit to Madison and look forward to seeing you soon. Ramona, Sales Manager

"Clean, comfortable spot minus customer service"

2
03/12/2015

Stayed here for the first time via a Priceline "Express" deal (i.e., I didn't know the name of the hotel when I booked.). Overall the stay was comfortable and the room nice and place clean, but the place could use a customer service upgrade. The receptionist kept giving me this "we charge extra if you want two beds" line because I booked through Priceline -- then only when I didn't want to pay that did she "happen" to mention there's a pull out couch in the room (for my son who was with me). I had early-morning work to do and was seated at a table in the b-fast area and was told I needed to leave because they must "lock" the room when setting up b-fast. Really? What are they hiding? I was just sitting there. Not a place that will go the extra mile for guests, that's for sure.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the thoughtful review of our hotel and staff. We apologize that you felt our customer service was lacking during your stay. We are in the process of growing our staff and have many new faces that are still learning all that we have to offer our guests. We hope that you will give us a second chance to make a better first impression and look forward to having you with us again when you are next in Madison. Ramona, Sales Manager

"Nice stay"

4
30/11/2015

Breakfast was wonderful, you could order what you wanted and they cooked it for you. the room was clean and a bit outdated but it was still nice. It was a good night sleep and peaceful. No swimming pool but that was okay.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the kind review of our hotel and amenities. We are very happy that we were able to exceed your expectations and hope that when you are next in Madison you will stay with us. Ramona, Sales Manager BEST WESTERN West Towne Suites

"Very nice and comfortable motel!!"

5
15/11/2015

This was a very nice and comfortable motel! Our room was awesome! We got a suite with kitchen for a ridiculously low price..under $100 ???? their made to order hot breakfast was amazing!! I would recommend this motel to everyone!!??

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you so much for the glowing review of our hotel and the excellent recommendation. We can't wait for your next visit to our hotel and hope that will be soon! Ramona, Sales Manager Best Western West Towne Suites

"Great location and good value."

5
09/11/2015

We were pleasantly surprised to find such a nicely appointed Best Western and will consider staying there again. The bed was comfortable and the bathroom was clean. Shower did not have great pressure, but was adequate. We were very impressed with the friendliness of the staff and their willingness to help. The hotel is located near West Towne Mall, so there was a good choice of restaurants in the area as well as the mall food court. We wanted to be in Middleton and this was ideal.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the wonderful review of our newly renovated hotel as well as our location, amenities and staff. We pride ourselves on making guests such as yourself feel welcome and look forward to having you with us again soon. Ramona, Sales Manager Best Western West Towne Suites

"Average Best Western Hotel."

4
04/11/2015

Hotel was very quiet, despite being right off of the highway. Room was clean and bed was comfortable. The decor was outdated but they are going through a remodel which should remedy that. Breakfast was cooked to order and very good. I would stay here again.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the review of our hotel, amenities and staff. We are pleased that you noticed our efforts in maintaining an update hotel for discerning guests such as yourself. We look forward to having you with us again soon so that you can see the finished product of our efforts. Ramona, Sales Manager Best Western West Towne Suites

"Clean hotel in Madison"

3
04/11/2015

Standard hotel, but Best Western level quality of services. Good option for the price. Convenient location, very close to the largest mall area in West Madison. Nice but standard room, very clean and roomy. Breakfast included, which is fine. Offers a gym all time open. Nice but small reception area. Looks like new or recently refurbished.

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the review of our hotel. We are pleased that you noticed our newly remodeled public areas and hope to have you with us again soon. It is our intent that guests such as yourself can enjoy the cozy fireplace or comfortable seating area in the breakfast room after a long and tiring day. We hope you will visit soon to do just that. Ramona, Sales Manager Best Western West Towne Suites

"Halloween Weekend"

4
02/11/2015

This hotel was very clean, and the breakfast in the morning was also good. The only problem we really had was the bathroom floor didn't seem to have been swept well (or at all) upon our arrival. It was very clean other than that, and the stay was great!

rst1108, Director of Sales at BEST WESTERN West Towne Suites, responded to this review
Thank you for the review of our hotel. We apologize for the issue with your room but are very pleased that it will not deter you from staying with us again. We hope to see you soon! Ramona, Sales Manager

"Visiting family in Madison"

5
01/11/2015

Staff is excellent and very helpful and professional Rooms neat, clean and adequate. Breakfast was good hot and tasty. The new décor was very bright light and upbeat. A great value and the place we stay when we come to Madison--within 10minutes of our family! Close to the University and Camp Randall. Close to shopping and great eating establishments are nearby.

"Accommodating staff, good value rooms"

4
26/10/2015

Thought I made a reservation and forgot to click send! Classic dummy mistake, the staff was very accommodating checking the other hotels in the chain and found we had not made a rezzie anywhere. Although they were about full they were able to put us in a room that was very nice, although the last, is was not the least. The cooked to order breakfast was good and certainly a cut above for this type of hotel. The breakfast and common areas were very nice and have been recently redone, a good job. I will stay here again.

"Hotel remodel done right!"

5
25/10/2015

It is my understanding that this hotel has been remodeled in the past few months. The designers did a fabulous job! The lobby is very inviting, the breakfast area is lovely and the suite was fabulous. The whole experience was far better than I expected for the price.

"Great location and being totally remodeled, great AM hot breakfast"

5
20/10/2015

Stayed two nights at this location. Hotel lobby and breakfast area just remodeled. Great made to order hot AM Breakfast. Rooms were comfortable and clean, and Staff was friendly. Numerous dining and shopping options nearby, and easy access to the Beltway around Maison. Would definitely stay again.

"Worst hotel experience i've ever had"

1
19/10/2015

Worse hotel I've ever stayed at.. They have no pick up shuttle to or from airport. They rooms are stinky and old. This hotel is on the recommendation list for Epic headquarters and my employer and I recommended to both that they remove this awful hotel. The shuttle was so inconsistent with times. Dropped us off an hour before class and picked us up an hour after class was over. The hallways were extremely noisy at night. I opened by door one evening to ask the people across from me to stop slamming their door and they lady told me to get back in my room before she walked across the hall to smack me. Huge threat. Was the worse experience I've ever had anywhere. Will be staying at the Concourse downtown future trips.

"Pleasing Decor"

4
19/10/2015

The West Towne Suites offered a clean and pleasing environment. The breakfast area was recently remodeled and was efficient and well decorated. I enjoyed the made to order hot breakfast of french toast, hash-browns and sausage.

"Helpful"

4
08/10/2015

The hotel manager, Bernard, was awesome in accommodating our situation when we had to decrease from a 2 night to a one night stay. The rooms were comfortable. The construction outside the building presents significant parking issue. They are so welcoming for pets! The desk person checked us into a room that was still being made up so we had to wait about 10 minutes in the second floor waiting area outside the workout room - but we did not mind.

rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review
Thank you so much for the review of our staff during your recent stay with us. We pride ourselves on our excellent customer service and are very pleased that you experienced it first hand. We hope to have you visit us again when you are in Madison and hope to see you soon! Ramona, Guest Relations Manager Best Western West Towne Suites

"Clean hotel, nice location."

3
06/10/2015

When we stayed there we had two rooms which were right across the hall from each other. The rooms were nice and clean. Our stay was relatively quiet. The complimentary breakfast in the morning was decent compared to some that I've experienced. About a month after my stay, I noticed charges on my credit card that should not have been there. One was for a bottle opener we had returned right away that they forgot to take off and another was a room charge for another guest who happened to have the same last name (no relation to me though). My card had accidentally gotten charged. When I called to question this, they said they'd look into finding the other person's credit information so they could take off the charge. It was eventually resolved but would have been nice to be told they would take the charge off right away as I didn't even know the person.

"Weekend Wedding Stay"

4
06/10/2015

Best Western West Town Suites was fine. Currently going through remodel so a little dirty. Parking was restricted due to construction. Good breakfast options, bacon could have been crispier. Too many Hawkeye fans. On Wisconsin!

"very disappointing"

2
28/09/2015

This hotel was under construction/ remodel. I realize that there are certain inconveniences, but there are "basics" that should not be compromised. There were NO parking spaces for us when we came in because the construction crews had "12" spaces occupied with construction materials and dumpsters. They could have put these things on the grass and certainly, if the hotel intended to continue booking to capacity, they should have made sure guests could park in THEIR parking lot, no around the corner. Also, it may be a non-smoking room, but it sure didn't smell that way. I'm a Best Western rewards member with over 5000 points in the past 9 months. This was not the equivilent to what I am accustom to for $159 a night....more like a $79 stay.

"Clean and nice location"

4
28/09/2015

Even though this hotel is under renovation, it is a very nice hotel. The hotel was clean and located right off of the beltway and not too far from the University. We enjoyed the made to order breakfast. We would come back here.

rst1108, Guest Relations Manager at BEST WESTERN West Towne Suites, responded to this review
Thank you for the gracious review of our hotel and the plans to return to visit us. We hope that when you return our renovation will be complete and you can truly enjoy all we have to offer! Ramona, Guest Relations Manager Best Western West Towne Suites