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Best Western Hotel Capital Beltway, Lanham

3.5/5  - basé sur 698 notations.
5910 Princess Garden Pkwy, 20706-2905, Lanham, United States - See map

Just a short drive from exciting Six Flags® America and tucked close to PG Sports Complex, this Lanham hotel boasts an unbeatable location, a great value and friendly service. Our Fed Ex Stadium hotel offers easy accessibility to Washington DC and a state of the art meeting space for business travelers. Some of our frequent guests include employees of numerous government agencies, and we understand how important pulling off flawless meetings can be. That's why our staff is committed to working with business travelers to ensure every need is met. The local Fed Ex field frequently features sporting events and is a big reason why so many people choose this Washington DC hotel. With a great value and superior location right outside the city center, it's easy to get around the region from our location. Six Flags® America is a short drive away, which makes our Lanham hotel an easy choice for families vacationing together. Whether you're in town for federal business, visiting one of the many local universities or for a special event, count on us to offer top notch service and amenities. When it comes to the most important meal of the day, it's on us. Free breakfast includes a pancake station, flaky pastries, fresh fruits, and a wide selection of yogurts, breads and cereals. Top it all off with our famous 100% Arabica coffee and cold juices. The rooms at our Lanham hotel are cool, clean, spacious and comfortable. Each well-appointed room is quiet and offers complimentary Wi-Fi and luxury bedding to make your trip as effortless as possible. No matter what you need, from recommendations to additional services, let our friendly staff know and it will be delivered immediately. It's our promise to every guest. Reserve your relaxing room today at Best Western Capital Beltway, where value meets convenience!

Best Western

Hotel Capital Beltway

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 698 guest reviews
NOTE ISSUED
Excellent
185
Very Good
200
Average
128
Poor
81
Terrible
104
REFER TO NOTICE
Business Business
123
Couples Couples
132
Family Family
293
Friends getaway Friends getaway
72
Solo travel Solo travel
48
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"average property with above average rates in general but is on the "affordable" side for D.C.; shuttle to Metro"

3
03/09/2018

We stayed here because it was one of the more affordable options in the D.C. area in May of 2018. The rate we paid would give you a really deluxe room and establishment in most other areas. In D.C., what we got was a decent but completely average room and property that would go for $75 or $80 in many other areas. There wasn't anything wrong with the place per se, but it simply was not in any shape or fashion deluxe. Nothing was broken or excessively dirty, but nothing was super nice either. So, for D.C. though, this was about as affordable as it got, and so we stayed here because it was close to the Beltway, in fact it is right off the Beltway and thus has a great location. They offer a shuttle to the metro, but after we priced it out, it was easier and not much more expensive to take Uber into D.C. and so that's what we did. If you're looking for an "affordable" place not too far from D.C., this is not a bad bet. Service was fine in every way but nothing special. Only complaint is that they had a lot of youth groups staying and it was pretty noisy frequently including at night when it shouldn't have been. We would stay here again, but nothing in particular impressed us about this property either good or bad other than the location and it seemed like one of the most affordable options considering the alternatives. I should say prices for downtown D.C. absolutely stunned us and so compared to that, this place was a bargain relatively speaking. The breakfast was fine but nothing super special.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us

"Near a Metro Station and free parking."

4
23/08/2018

We wanted a hotel near a Metro station with free parking. This was it. Used the New Carrollton Station which is just a couple miles away. Breakfast was excellent. The staff is very friendly and helpful. Free parking and a 20-minute Metro ride to the city. The hotel is older and the rooms are simple but met all our requirements.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us

"very good and enjoyble stay"

4
20/08/2018

we arrived late at night asking for 2 rooms and were very happy to fibd this property .close to washington dc but yet much reasonable price ,Lora was so helpfull and we got very goos rooms with very good breakfast .

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us

"Good hotel"

5
15/08/2018

My family and i stayed a night at this beautiful hotel to attend a birthday party also held in the same place. The environment was clean and the staff welcoming. The free breakfast was also lovely, it had a variety and we wished we stayed longer. I will recommemd.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us

"Noisy and dirty"

2
30/07/2018

Staff was friendly and the lobby but that's about it. The hotel is very noisy, you can hear everything going on in the next room. Bathroom was not very clean - there were hair in the sink and on the floor in the bathroom, and the sheets were stained. Breakfast is very poor too - very few healthy options (french toast were fried!). I've seen better for the same price.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Trip to DC"

3
30/07/2018

Stayed here on our trip to Washington DC. Breakfast was very good, lots of choices. Room was not Best Western quality. There was a light odor, toilet ran constantly,and the WiFi didn't work. We were grateful for the free shuttle to the closest rail station that took us into DC.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Pluses, minuses, and serious safety concerns..."

2
20/07/2018

I would like to be balanced with this review. That will be a little challenging. I will start with the good. The location was decent. The hotel was clean. Parking, internet and breakfast were free. They have a pool and fitness center. When we got to our room we tried to give our children a bath. It was not possible to plug the bath drain to draw a bath. I went to the front desk. The manager, who was very kind, came to our room and checked it out. In the end she informed us that we cannot plug the drain of our room because it was a handicapped room. She said if a handicapped person feel in a bath that could be bad. She let us know that all rooms with two beds were handicapped so moving to another room would not allow us to have a bath that would work. There are a few other things, which are not good or bad per se. For breakfast, you have to provide a ticket to an employee standing guard of the breakfast room. When that ticket was turned in, a set of utensils was provided. I agree with having some control of the possibility that a random person will enter the hotel and eat breakfast without being a guest. What was challenging was that I have two children of different ages, who wake up at different times. Every time I went down with one of them I felt like a criminal as I did not have a valid coupon so I had some questions and looks. To go to the pool you had to sign in. First time I ever saw that! The absolute worst part of the stay was discovering on the morning we were leaving that our door lock did not work. My 10 year old daughter impulsively reached for the door handle and it opened. I checked and double checked it and it was the same. The door did not lock! Upon our departure I informed the manager at front desk. She heard what I said, took out a slip of paper and started filling it out. She noticed that I was still there and looked up at me and said "Your room was prepaid, you are good to go". And that was it. No apology. Nothing. Not sure I expected anything specific in response to my family sleeping in a room with NO LOCK at all, but I expected something! Part of the problem I think is that I booked the hotel through a 3rd party. I wonder if that means we are treated as 2nd class citizens. Just a thought. It has been my experience when I do not book with the hotel directly I get an inferior room and possibly inferior treatment. Maybe it is just my imagination but I doubt it.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Average"

3
19/07/2018

Stayed during daughters class trip to Washington DC. Hotel was conveniently located. However sheets were dirty, toilet was broken and carpets were dirty. Staff was kind and helpful and morning breakfast was adequate. Especially considering that they were catering to that many middle schoolers. If you do not plan on sending that much time in a hotel this would suffice.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Stayed here after a concert"

4
12/07/2018

I was a little worried when we pulled up because we came in the back of the hotel but once we got in it was a very nice hotel. The room was clean. The beds were very comfortable. We took an uber to the FedEx field for a concert. Even though it is only 5 miles the traffic is crazy! But I was glad I wasn't driving. The only thing was the tv had bad reception but we didn't complain because we didn't really watch it. Overall I would stay there again and would recommend this hotel.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us

"Best Western Lanham"

4
12/07/2018

Had a good stay here. The exterior of the building is a little dated, however the inside is very nice and has been renovated. Our room was clean and nicely decorated, my only complaint is that the couches could use replacing. Staff was nice, parking is well lit. Conveniently right off the interstate!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us

"NOISY till 3am on Friday night. Hotel hosts "night club" like party."

2
09/07/2018

My room was on the 4th floor so didn't hear the party directly. But Party goers stay in the rooms and are drunk and loud in the hallways all night long. 1st and 2nd floor rooms can definitely hear the thumping music. Parking lot is full during these party nights. My double-queen bed room was clean. A bit worn. Decent gym and breakfast. Nice lobby area. Just check if they have a party scheduled in the hotel for the nights you are looking to stay there. Access from nearby expressway is complicated. Access to the expressway is not bad.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Bug n My Bed"

1
28/06/2018

BUG N THE BED..... I was originally suppose to stay in this hotel for a week. But it ended early... I arrived on June 23 and left June 28th... I was 14 hours away from home, didn't know much about the hotel or the area.... So I chose it based on the price and the location of being a few miles from the Marriott conference center... This hotel isn't a 5 star hotel but it wasn't that bad of a stay.... My problem came when I woke up at 2 in the morning to use the bathroom and BOOM A DARN BUG WAS ON MY PILLOW... I have a video for proof... So we instantly called the front desk and we were immediately given another room...This room was a downgrade from our previous room... It didn't have a fridge or microwave... There were spots on the bed... it looked like blood was on the sheets and the toilet was nasty.... I have pics of all this.... But He told us to leave our things in the room bc we had clothes near the bed and we were informed that house keeping would wash those clothes for us and we had to talk to Helen Hayes (General Manager) first thing in the morning..., ok fast forward to the next morning, we proceeded to talk to The Manager... This lady was so sarcastic and rude with her responses... She told us the only thing she could do was wait on the EXPERTS and therefore do an evaluation based on what they find... mind you, we showed her the video... & she said she would call the EXPERTS and he may come today or he may come tomorrow or whenever he's available.. Then she goes on to say Our hotel don't “grow” bed bugs and I'm not denying the fact that the bug was in your bed but u could've brought the bug yourself.... Then her RUDE self asked me WAS I BITEN, DID U HAVE TO GO TO THE DOCTOR (all in a sarcastic tone).. We were told there was a camera n her office and when we started to record her, she became Very angry and called the police on us.... YES SHE CALLED THE POLICE.... All bc we're trying to get a solution to what can be done to fix this issue... She wouldn't give us a full refund bc they had to farther investigate the room... She gave us a refund for the night we saw the bug and we canceled our last two days and left the hotel.... And BTW, we didn't get our clothes washed, even though we were told that they would..Helen Hayes said NO.... Afterward, we learned that all kinds of things happen in this hotel... They have a club there and I was told that a lot of prostitution goes on there... So NO I WILL NEVER STAY AT THIS HOTEL AGAIN... And I'm Reporting this Hotel to the Corporate Headquarters...

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our upper management . Despite this, we hope to be able to welcome you back on a return visit to Washington, D.C.

"Exhausted guest!"

1
22/05/2018

We stayed due to a family emergency. Description said had a lounge should say a NIGHT CLUB! We couldn't be put in a handicap room because they were all over this club that was open until 4am! We were put on 3rd flr still could hear music and had to be moved . No parking at night due night club. Housekeeping staff bust up in your room 9am with do not disturb sign. If you want to PARTY all night the place for you...if you need to sleep WELL sorry!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good choice!"

5
21/05/2018

Nice room and Economic stay! My family was very satisfied with this stay. Also I'll recommend my family and friends nice hotels. Thanks a lot for your kindness Have a good day ! I'll visit again you as soon as possible

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us

"Disgusting"

1
17/05/2018

This place was dingy, disgusting, worn down, and in horrible need of a major overhaul. We got put here because our flight was cancelled, and American Airlines only wanted to put us up in the cheapest place possible. Well, they found it. 40 minutes from the airport. It was cheap, and there is a reason it was, because it was nasty. This is totally the type of hotel that doesn't change their sheets between guest stays, I guarantee it. Their maids do not have the slightest idea of how to clean. Also, my shower curtain rod was broken. Ugh, just gross, you couldn't pay me to stay here again.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our upper Management and hopefully when you return you will see an improvement. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Always A Pleasant Stay"

5
15/05/2018

I can count on the staff to be friendly and helpful at this hotel. I have chosen this hotel location since 2013 because of the comfort and care I feel....and the breakfast is outstanding with staff that are making sure food is plentiful and presentable!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us

"Good Short Stay"

4
13/05/2018

I do business in the DC area and incorporate pleasure. After I completed work and headed outfor the nightlife which a business partner. We ended up going to the lounge in the hotel. It's a lounge for the older clientele if you don't mind that. It was entertaining. But best of all, it seems likea good hotel with a hot breakfast you don't get that often anymore.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us

"Washington Stay"

5
09/05/2018

Our stay at the Beltway BestWestern was wonderful the staff couldn't have been more helpful and friendly the room/ bed was very comfortable, the free shuttle to and from the metro station was a lifesaver

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us

"Worst hotel in town"

1
08/05/2018

I'll need thousands characters to express my total dismay at this hotel wouldn't be enough. I'll never stay here ever again. The streets have better accommodations! From the rude staff, poorly trained in professionalism to start to the cheap atmosphere and the annoying

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Charged Me $8.19 for Nothing, Several Calls to Reverse"

1
07/05/2018

I prepaid for this hotel, like I typically always do. They require a credit card for incidentals, fine, I know some hotels do that. Well, after the stay was all said and done I had an $8.19 charge on my card. I had to call three different times over a week and a half and finally speak to the General Manager of the hotel to get this resolved. I also had to flat out say I was going to leave a poor review on trip advisor. No one could ever tell me what the charge was for either. It was finally reversed today, so please heed my warning. I have no idea why the charge was put on and would not recommend you stay there. Please see that I have many, many positive reviews of other hotels, I am not just a random disgruntled person. Best of luck to you in finding a hotel.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Fairly good room"

3
23/04/2018

The front desk staff was unfriendly and slow. Not even a welcome greeting. It took over 30 minutes to complete 3 check ins. Overall the rooms were clean and the beds were comfortable. I would go back there if I have no other options. Don't like the staff attitude.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our upper management. Despite this, we hope to be able to welcome you back on a return visit to DC

"Stay somewhere else"

2
22/04/2018

We stayed here for a 3 night DC trip and what a mistake. I am a loyal BW user and this was by far the worst hotel stay I have had in a long time. Other occupants kept us up for a good portion of the night and the front desk didn't seem interested in dealing with it. Breakfast has its issues. The shuttle to the Metro is nice, our room was clean and the beds comfortable but the pillows need to go. For what we paid we could have done better.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our upper Management and hopefully when you return you will see an improvement. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Excellent service"

5
21/04/2018

Had an excellent service. The food and the employees were very friendly and accomodating. I had no problem at this hotel at all. I will recommend this hotel to everyone. I will use this hotel again. Keep up the good work.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner.

"Nice hotel but thermostats did not work well, and the pool was cold."

4
16/04/2018

It was a fine hotel but the thermostats did not work well. (They were not user friendly or intuitive, so we ended up having a hard time controlling the temperature or the fan.) Also, the pool was tiny and it was way too cold to be enjoyable. Lastly, the breakfast to-go bags included hard (unripe) pears which were not edible. (I'm guessing that the actual breakfast buffet would have been fine though.) The hotel was okay overall, but not worthy of a 5-star review.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"last minute business booking"

5
10/04/2018

Lobby clean, Staff great, price great for last minute booking of 8 double rooms, breakfast good lots of option - bacon on the limpy side but hey it was real bacon not turkey junk or nasty store brand that is always super salty

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"Clean, Convenient, Great Customer Service"

4
10/04/2018

Great Location- Shuttle to Metro Station very helpful! Tasty complimentary breakfast options! Dining within walking distance! Room was clean- Friendly Front Desk-Great Customer Service! Wish we had gone when the pool was open!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"It's a night club instead of a hotel"

1
09/04/2018

The hotel needs to stop the night club business. It is a hotel not a night club. People are paying for a room to rent and sleep at night. Me and my children were you till 2 am wanting for the music to stop. It does not create a family friendly atmosphere where I was bringing my 6 and 8 year old. Plus, the music from the club is so loud that the bass was blasting through my room on the 5th floor. Plus, I know this just being picky, but the bacon is completely burnt both mornings that I had it.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our upper management. Despite this, we hope to be able to welcome you back on a return visit to DC

"Perfect for our weekend trip to DC"

5
08/04/2018

Nice hotel in a decent area with plenty of parking. Close to Metro station and Chick-fil-A. Clean room with comfortable bed, hot water, easy-to-use air conditioning, fast internet, lots of tv channels, a fridge AND a microwave... what more could we ask for? While not the newest hotel, the staff obviously takes pride in keeping it as nice as possible. We stayed on a Friday night with 2 small children, and at first I was concerned that noise from the nightclub would be an issue, but it was no problem. We stayed on the 4th floor and could not hear it at all. The elevators are a tiny, but you don't have to wait long if it's full. Breakfast was great with lots of hot choices like pancakes, eggs, and sausage, or cold like cereal and bagels. Just get there before 9:50am if you want all the choices. I will stay here again if the opportunity arises. It was an excellent value.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"All we needed"

5
05/04/2018

This Best Western met all of our needs in a hotel: a clean place to sleep with close proximity to our intended places to visit and to amenities (e.g., restaurants). We generally do NOT look for a hotel for gym or pool or entertainment.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"Nice, clean rooms; nice lobby area, good & included breakfast"

4
01/04/2018

The Best Western Capital Beltway has an unassuming appearance from the outside. However, upon entering the hotel, it is very nice and modern. The lobby is nice and comfortable. The front desk staff were reasonably friendly considering the area and were competent in their jobs. The hotel sits right beside I-495 with easy access. The hotel is very clean. The rooms are nice and very clean. The beds are comfortable. We had a fridge and microwave in our rooms. The elevators are nice and quick. The breakfast was good and everyone had plenty to eat. There is a gift shop in the lobby with random hours that has your typical Washington DC souvenirs. We would definitely stay in this hotel again. Note - avoid Goodie's Sub Shop that sits on the other end of the Best Western Capital Beltway, it is terrible in every way.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"Short on commitmenty"

3
30/03/2018

Problem started with Chec kin. They could not provide room as per reservation. But no apology rather tried to convince. Front office staffs do not know how to smile. Otherwise Breakfast/internet above average.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our upper Management and hopefully when you return you will see an improvement. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Awesome Hotel!"

4
26/03/2018

I absolutely loved staying at this facility. I only wish we were going to be in town longer. I felt safe and perfectly at home! Breakfast was great. The business center was accessible. The staff was sooooooo friendly. Special shout out to Lisa for offering tips due to the fact that the hotel had a lounge on site & also providing tips about navigating in to DC. (There was a Life March there the same weekend).

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"Very Happy Customer"

5
23/03/2018

Excellent in ALL... The courtesy was exceptional. Very clean... The food was fresh and delicious... Very close to Highways... Even that in the first floor they have a night club... The music it doesn't bother us.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

"Perfect"

5
12/03/2018

Traveled for track meet. Was pleasantly surprised by the decor. The beds was comfy and room was clean. Will definitely stay again. Use the fitness center which was clean and has a water machine for filtered water. Breakfast was great and hot. My family and I enjoyed our stay.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with

"The Best BW ever!!"

5
30/01/2018

Of all the BW we have stayed at over the years, this one was the very BEST. The staff made you feel so welcomed and the breakfast was also the very Best. You can tell extra attention was paid everything.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with

"awesome and restful nights sleep"

5
21/01/2018

great staff on front desk great atitude, very very helpful. they are not very far from D.C.the most comfortable beds big parking lot 7-11 close by for incidentals in an emergency and a couple fast food places. the area looks more like a business area but the hotel more than makes up for that

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with

"best western"

5
16/01/2018

I had a wonderful stay at this hotel. The breakfast choices was more than adequate. Everything was delicious. The staff was polite and helpful. The room was tastefully furnished. This stay was tge celebrating the New Year. Party favors were given. The music was good performed by a dj.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your positive comments. I am glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with

"One Night Stay"

3
08/01/2018

For what it was worth, the room was nice and the bed was comfortable. I was in the area for a 50th birthday party and chose to stay here. It was easy access to I95, however the night club located in the hotel was a really disappointing. After being told that the club was "HOT" meaning it had a lot of night life and was a nice place to dance and have a good time, only to find out after paying a cover charge, even though I was staying at the hotel, I asked the security guy how was the crowd this particular night and he said "LIVE" I couldn't look into the club and had no idea if the club was "Jumping" or "Dead" so after I paid a $20 cover charge because I had a pair of black jeans on, the club was "Dead" and I couldn't get my $20 back. I will stay at the hotel again because of the convience but will never go back to the club

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our Corporate office and Chef and hopefully when you return you will see an improvement. Despite this, we hope to be able to welcome you back on a return visit to DC.

"I had a comfortable stay here"

4
04/01/2018

My heat was out at my home for 2 days and I chose to stay here based on the reviews. I enjoyed my stay here. I didn't think I would get any sleep because this happened on New Years Eve. It was quiet surprisingly. This hotel has a Lounge downstairs and this business is very professional. I didn't even know they were down there, they were so quiet. No issues and they had very professional security. Would recommended to anyone. Oh and the waiting area is gorgeous!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

"This was my terrible experience during Holliday season"

1
01/01/2018

I was charged more than 100$ for bedsheets that had orange juice stain and milk, the bathroom had awful smell, the room service attendants kept knocking on my door and ignored the do not disturb sign, they went ahead and ask the front desk to call my room that made my son woke up and I failed to sleep. Hence ruining my stay

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. The stains would not come out and your son trashed the room. It took the housekeeper over an hour to clean the room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Easy access to i95 and easy to book using reward points."

5
01/01/2018

This hotel has a very nice lobby/ sitting area and an excellent breakfast. The only slight difficulty was that after going out in the evening the main parking was full due to a very happening bar/ music area so had to park quite a distance from entrance.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

"Clean and comfortable"

5
29/12/2017

Excellent room for the price. Very comfortable. Stayed on a trip home from visiting NY family for Christmas. Lucked into this hotel and was happy. The hotel was clean and the staff very helpful and accommodating.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

"Continue to do what you do!"

5
27/12/2017

Well I can appreciate the diversity of colors that come their. I can also appreciate the cleanness of the establishment. And the excellent attitude of staff when they have to deal with a combative guest. God's Blessings.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Mr and Mrs Claus at St Mattias, Lanham, MD"

2
22/12/2017

Hotel lobby nice, room cold but nice, fitness room Hot but nice, breakfast good except for over scrambled eggs. The one thing that was really bad was when we left room to go to elevator it didn't work and we had to walk down 6 flights of stairs in our Claus clothes and baggage. We tried waiting and the staff were of NO HELP. We usually do this gig every year, won't be staying there again.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. The elevator was fixed soon after it was reported inoperable. I do apologize for the long trip down the stairs.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Good place to stay"

5
20/12/2017

Great location. Near the beltway. I was in town for my birthday. My friends and I went to the lounge onsite. I enjoyed myself in the Lounge. Great rate. Friendly staff. Very clean rooms. I enjoyed my stay. I will stay again.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

"Cool hotel to stay in Lanham area - Pilgirms for near by Murugan temple of North America and Siva Vishnu temple"

5
18/12/2017

Great hotel with decent price, neat and ambient rooms. Great breakfast. Peaceful location. Stayed at twin queen bed rooms. Good quality mattresses and neat toilet. Worth for money. Complementary breakfast had good choices

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

"Time away"

3
11/12/2017

The hotel was a decent place to stay. Staff was very nice, quick and friendly. I would recommend this hotel to anyone that needs a hotel. This breakfast was great the location was great and the bed was a little sunk in not so great.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

"Great Experience."

5
08/12/2017

They were all nice, and professional. The hotel was good. I also like the environment. It was calm. I like their breakfast. They have variety of food for breakfast and they always after their customer's satisfaction. ????

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can. If your're traveling to our area gain soon, don't hesitate to call us.

"Home-Away-from-Home"

4
04/12/2017

I'm beginning to think of this as my solitude from the many demands of my life and I'm enjoying just getting away for a day or a weekend. The staff are great and the cleanliness and comfort of the rooms is much appreciated.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Get away"

5
27/11/2017

Met up with some family and friends to celebrate cousin birthday. Have a great time in the lounge area. Great music and good food. Comfortable beds, excellent WiFi. Great staff upon checking in and checking out

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Satisfied Guest"

5
27/11/2017

I stay at a lot of hotels and by far this was my favorite experience. Coming through the door was an absolute delight. The second shift employee's were fantastic, very friendly, funny, helpful and welcoming. I just can't say enough good things about them. The room was cleaned to perfection, the hallway smelled fresh, I'm so pleased with my overall experience that I can't hardly stand it and that never happens. BRAVO!!!!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Family Gathering"

5
26/11/2017

My overall experience for my party event at Baystreet Lounge and our 1 night stay at Best Western hotel was wonderful. The staff (front desk, party coordinator, food preparer, maintenance and house keeping staff were all professional and helpful in meeting my needs. I would very much visit again in the future.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

"Great stay"

5
25/11/2017

Location was convenient for our stay. Hotel staff was very friendly. Very good breakfast. Room was clean and all parts of the hotel were very clean. Only stayed one night but will stay here again in the future.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"nice"

4
14/11/2017

ever thing was nice for me the room i have was very clean and big ..very nice size TV in the room nice big bed nice view mic wave / refg in the room to and the club down stairs ..the club was very nice size

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Best place to stay"

5
14/11/2017

The hotel was an excellent choice for anyone the staff was excellent an verry help ful i was up for a football game an they was verry nice an pleasant they help me decide on transportation to the game they was very nice and courteous about it and my whole experience was excellent of all the hotels I stayed in this year Best Western is about the best and that hotel was amazing thanks to the staff that made my stay very very welcome

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can. If your're traveling to our area gain soon, don't hesitate to call us.

"Stay"

4
13/11/2017

I enjoyed my stay at BW. The only real problem was they had a lot of loud people on our floor partying. This went right into the morning hours when I got up to check out. I don't believe anyone from the front desk came up to inform them to keep it down because others were staying on the floor. Me and my friends were up during different times due to the loud mouth people.

Lisa W, General Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"IT's OK"

3
08/11/2017

It's not the best place I have ever stayed but not the worst by far. Employees need to make it seem they care if you are there or not. Room was clean, the food was ok. I would stay again just not on top of my list. I stayed here do to the location of the Hotel.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Excellent Best Western"

5
06/11/2017

This is a very clean and nice hotel. The staff is excellent and the service is great. Free breakfast which must be eaten in the dining area, which is an excellent idea. Nice night club inside hotel for great entertainment.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"cleanliness"

4
03/11/2017

Filthy tub & my whirlpool was a disgrace, i'm so happy my wife travels with disinfectant when we're traveling, Love my WIFE TO THE MOON & Back! Please tell Custodial to step up they're game please. I'm a loyal customer and I except quality service and I didn't received it this time, and I was blown away.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your concerns have reported to the Housekeeping Manager and when you return you will see an improvement. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Gross"

2
31/10/2017

The room had a couple roaches. Hotel is outdated and noisy. The room smelled like cigarettes, even though it was a non smoking rooms. Breakfast was ok, but not enough choices. The connecting doors don't appear to be secure. Renovate

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Awful experience"

1
31/10/2017

Arrived late and running off 2 hours of sleep, when we pulled up there were lots of people standing around in the parking lot. Once we got closer, we saw there was a nightclub located INSIDE the hotel. So we had to hear loud music all night until we fell asleep. Located in the hood which was unexpected since there were excellent reviews on booking.com. Clearly those reviews are fake. Only plus was the short ride to Fedex Field. If you're used to staying at nice hotels, you may wanna pass this one up.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"employees treated us like family!!"

5
30/10/2017

My husband and I were hosting family in the D.C area for the purpose of sightseeing in Washington DC. and the weekend went fabulously thanks to the very friendly & helpful staff, comfortable beds, great breakfast, great internet!!! Great shuttle service to the metro!!!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Amazing Staycation"

5
29/10/2017

I enjoyed the peace & quiet & comfort of the room & bed. I also the entertainment in the lounge. I would recommend anyone to come & stay even if it's just for one night. The upkeep of the hotel is emaculate

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"For a one-night stay, not bd"

4
28/10/2017

I spent one night in Was, and to see the Washington DC, to visit the National Basilica Shrine of the Immaculate Conception, and to see the Steely Dan concert that evening at the MGM National Harbor Casino. I had $100 in Best Western Rewards gift cards, so I chose this BW. It was conveniently located for me. The building looks kind of "1980's-ish". But that's OK. It wasn't fancy, but served my needs. The staff was friendly, and the breakfast was delicious.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Fright Fest"

5
22/10/2017

Had great stay here, staff awesome, Breakfast wonderful, very organized, Ms Judy the rooms were very clean! Nice hotel to stay at. We look forward to coming back again. This hotel even has a nightclub in it, I can not say enough about the wonderful ladies at the breakfast lounge, they was all professional, courteous, on point with hot food, and very clean!!! They actually use real silverware, and dishes, don't pass this place by,

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely,

"Do better"

2
20/10/2017

Bad lighting in room dirty stain towels very hard to park after 10 p.m. on the weekends very nasty floor the night after stay very loud noises in hallways during the weekend while restaurant lounge is open downstairs

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Close to train/metro station"

4
20/10/2017

Stayed here because of their shuttle service to and from the train station for an easy commute into Washington DC. Room was very nice and clean. Breakfast was very good, plenty of selections. Hot or cold.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Our Stay at Best Western"

5
13/10/2017

Our stay was very pleasant. Our room faced Princess Garden Parkway so we didn't have a lot of noise. On Friday and Saturday parking is at a minimum because of the "nightclub" they have in the hotel. Plus you can't go in if you have tennis shoes on, so we were escorted by hotel staff and sat outside. Latishia was very nice on each of the two occasions I had contact with her. Helen Hayes was also very nice to deal with too.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Budget stay for visiting DC"

5
11/10/2017

Great hotel, 20 min by train or subway. Not too much to do around if you don't have a car but convenient located near the train and Orange subway station. The hotel stuff will take you to the station.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"uncomfortable stay"

2
09/10/2017

My stay was uncomfortable. bed was lumpy with a dip in it. couch in the room smelled sour. food was cold and tasted bad. No fresh juice and water. seating arrangement was horrible. Way to many people touching the serving utinciles, hard to find clean silverware and plates and glasses.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Do not spend any money on this property"

2
09/10/2017

I wouldn't spend any money, especially for a Friday night stay. Luckily I used AA FF points. Hardly any parking place and it was so noisy with Friday night parties. Sounded more like a brothel than a motel.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC.

"My Stay at Best Western"

5
09/10/2017

I stayed for 3 nights at this hotel and the staff was wonderful. When I had a problem they were right there to help solve it. The staff were friendly and very helpful. My room was clean and neat. Breakfast had a great selection of food. I would recommend this hotel to others

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Best to get needed rest"

4
08/10/2017

In memory thereof - brings flow of concerned relatives, colleagues, and friends. Just as it is written, better is a handful of rest than lot of hard work and a chasing after the wind. Take your shoes off at Best Western and get your needed rest.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"No Parking and Noisy"

3
25/09/2017

The hotel was ok, but not great. The breakfast was good. The hotel event was noisy and there were so many people at the event they were hosting at their ballroom, that there was no place for regular guests of the hotel to park which to me is totally unacceptable! Service was pretty poor!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Pleasant Experience"

4
24/09/2017

I really enjoyed the stay. The breakfast was very good and hotel staff was very pleasant. I had a very good nights rest. Everyone that attended to me answered all of my questions clearly. They even met my requests beyond regular hours. When I was checking in late at night, and it was too late to get dinner, the receptionist offered me fruits to hold me over until the morning!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Convenient, good amenities, good price"

4
16/09/2017

Located just off I-495, once you understand the loop-the-loop when you get off 495 northbound it is easy to reach. Dining is nearby, and several places deliver - I had some Chinese from Goody's. Personnel make you feel welcome, but are still efficient and professional. The complementary breakfast is pretty good - fruit, scrambled eggs, pastries, turkey bacon, and orange juice and coffee of course. Minutes from a Washington public transit station, a short walk to a couple bus lines, if you are so inclined.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"very good overnight stay"

4
16/09/2017

Needed a one night comfortable place to rest. Hotel and room, bath, very clean and comfortable. The room was on front side of hotel facing I-495, Capitol Beltway and the highway noise was distracting to a light sleeper.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Very good hotel with access to Washington DC and all you need"

4
16/09/2017

Clean, nice, Internet was working fast (had few disconnections but it's quite minor), room with fridge + microwave, good breakfast, free shuttle to New Carrolton station which is great for access to Washington DC, free parking in the hotel and pretty much worth the stay!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Nice hotel great staff and delicious breakfast"

5
10/09/2017

This hotel was great I was they had a refrigerator and microwave in the room. The bed was soft and the room was nice and clean. Since I bought food to keep in my room. The location is great and and since I had a party in the lodge made it even a better stay

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Very nice and convenient"

4
08/09/2017

Very friendly and helpful staff, nice accommodations, convenient yet not in the center of disorganized hustle and bustle, plus ample, free parking. Breakfast is very good (presentation and quality). 25 minutes from Annapolis, 20 minutes from center of DC attractions.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"clean and secure"

4
28/08/2017

all the public areas were very clean . The bathroom plumbing needs a bit of work, but it was clean . There was no restaurant, but they provided breakfast and that was enjoyable. The hotel was quite filled up, and everyone was in a good mood and the check-in was smooth, The only complaint is that the bath water pressure was very low and the was look brown. The vending machines were a bit dated, so I made use of the charming gift shop in the lobby.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Great Hotel For The Low Prices"

4
24/08/2017

Room was nice, A/C worked well, no loud noises, proper attitudes where used, breakfast was okay, they had an awesome gym and pool. (Overall Good Place). There where a couple spiders by the doorway but nothing to bad a shoe can't handle.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Dirty air ducts"

3
21/08/2017

While in the bathroom I looked up into the ventilator that removes air and moisture vapor. It was almost totally blocked with dust and lint so I assume that the air ducts had not been cleaned in years. Woke up the second night sneezing with itchy eyes. The air conditioner was so noisy that I had to turn it to fan only in order to get some sleep. It is an older hotel. It appeared to be clean but there is messy caulking around the tub and rough looking floor tile. Wear on the woodwork etc. Not really that bothersome.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Great area and comfortable living space"

5
12/08/2017

This hotel has the breakfast prepared fresh each morning. The staff is always present to offer assistance when needed. The hotel is clean. A very warm environment to feel comfortable in. The shuttle was a great help when traveling metro which is an advantage to visiting DC by Metro.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Excellent!!"

5
11/08/2017

Very pleasant and professional staff, from check-in to checking out great service. Rooms are very clean and comfortable, and breakfast was great! lobby very nice, pool was perfect! will for sure stay again. Highly recommended!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Great Service but one major issue during stay"

4
09/08/2017

This hotel is not far from the New Carrollton, MD transit station to take the metro to downtown DC. They have a shuttle that runs ever hour on the hour from 8am-9pm. Room was comfortable and the staff was exceptional. However, where the problem lies is the rude wake-up calls by the fire alarm sounding between 6:30am and 10am due to an over sensitive senor in the breakfast room. Our first morning there, the alarm went off twice (7:15am and again at 9:30am). Second morning, it went off again this time around 9:30am. This poses not only a serious annoyance problem, but a safety issue. It's called the alarm that cried wolf. There has to be some way to fix the problem. (either by shutting of the system during breakfast hours - I know the hotel would have to get fire marshals approval or silencing the horn part of the alarm). Either way, it needs to get fixed. When inquired about it at the front desk after the 2 alarms on our first day there, I was told it was not a common occurrence. Not true. This problem will be a major deterrence for me to stay at this location again. And I will be frequenting the Baltimore/DC area for the foreseeable future.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to NYC.

"Less expensive option for DC leisure visit"

3
09/08/2017

Accommodations and staff were satisfactory. Pros were low price, breakfast included, and close proximity to Orange line metro station into DC (30 min ride). Made our visit to DC low hassle and affordable.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Nice for a couple of nights away"

4
09/08/2017

Hotel was safe, clean, and had a friendly staff. Decor could be updated, but other than that it's very reasonable for it's price range. As well the breakfast was more than sufficient. I was however hoping the surrounding area to be a little nicer. It wasn't necessarily dangerous, but I would say just be aware of your surroundings. TIp: Use the hourly shuttle for a quick ride to the metro station.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Worst hotel ever"

1
08/08/2017

The hotel facilities is very old and out dated. The ac run very loud like a heavy mechine all night,make us can't sleep. The floor is very dirty, the rug is very dirty, the towel have very bad smell. No fridge in the room. The pancake mechine doesn't work for breakfast,and the mix fruit are spoiled. Have fire alam at 7 in the morning!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Good price, but quality not there"

2
08/08/2017

We recently booked this hotel last minute. We went to the Coldplay concert at FedEx Field, and due to some last minute changes, we weren't able to stay with family that we were planning to, and needed a hotel. I booked this hotel for it's cost and location, but I also expect a certain level of quality from a Best Western, and this particular location needs some work. First, the area that the hotel is located in is a bit rundown. Clearly, that isn't the fault of the hotel, but you should be aware if you are staying and looking for places to eat, shop, etc. Conversely, it is just two exits and about 10 or 15 minutes from FedEx Field, so the location is very convenient if you are going to an event there. The outside of the building is pretty rundown. The parking lot needs some work. It's definitely not very appealing from the outside. Check in was fine. The person who checked me in was friendly and the process was fast. Our room was adequate. I honestly was not looking for fancy - just a place to sleep. The room could have definitely used an upgrade. Functional, but outside of the sheets on the bed, things seemed old and in need of updating. We asked the person working the desk where we could pick up some beer and ice to tailgate before the show, and she gave us directions to a 7/11 a few blocks away, which the younger gentlemen working the desk told us didn't have beer. He suggested going to a liquor store, but didn't give us any help as to where to find one. The main issue I had with the hotel is the noise in the morning. Starting at around 6 in the morning, there was some sort of alarm that kept going off almost every hour. When we checked out and asked what that was, they said it was the smoke alarm and that it goes off every time someone makes toast. What???? When a hotel offers a free breakfast and a smoke alarm goes off every time someone makes toast, that's a problem. There was no apology or no "we're going to fix that". It was just stated as a fact. It was also quite noisy in the hallways in the morning. Housekeeping was in the room next to us running the vacuum cleaner quite early in the morning. I understand they need to clean rooms, but it was quite disturbing if you were looking to sleep in. Overall, this is a place to crash for one night if needed, but I wouldn't stay longer than that.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Needs improvement"

1
02/08/2017

I was not pleased with the facility at all. The hotel staff need to be retrained on customer service. I had to clean the bathroom before I used it. After cleaning the bathroom and I took a shower and reached for a towel just to see a stain on it. I reached for another towel and there was a stain on that one as well. On another note, we got breakfast everyday (scrambled eggs, meat, potatoes and sometimes pancakes). The potatoes were hard most days (we stayed a week). I asked the staff if they would bring some fresh potatoes out they said when those were gone she would (someone else complained also so about 10 minutes later she changed them. When you go to a hotel some people like to exercise in the morning or take a dip in the pool in the morning. Well here they don't even open until 1:00 (the life guard doesn't come until 1:00. Needless to say that the visit was not at all what I expected.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Lisa Wood, CFDM Front Office Manager Best Western Capital Beltway

"You get what you pay for"

3
01/08/2017

While the lobby of the hotel was beautiful and clean, our room was not. The bathroom was dirty and the part of the ceiling was crumbling on top of the dresser and on our bags on the floor. It looked like whatever above us was wet. The front desk when asked told us that parking was free at the Metro Station and it was but only on the weekends and I had to pay $9.00 for parking for 2 hours.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Manunited tour"

4
31/07/2017

Easy check in /out.Clean room.Very good location to Fedex Field.Price was right.Easy drive to Washington DC.Pool was nice to cool off after a long hot day of touring.Close to Highways and restuarants and sevices.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"family vacation"

4
30/07/2017

Stayed here for a 4 day trip with family to see DC. The staff was amazingly friendly and helpful. They served a breakfast each morning that was really good. Hotel in a good location and close to the metro service. Rooms were clean and plesant. They had a shuttle service to the Metro so we didn't have to do a lot of driving. Would recommend this hotel

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can. If you're traveling to our area gain soon don't hesitate to call us.

"Excellent Services"

5
30/07/2017

My family always prefer Best Western especially for their rich breakfast. Our last stay at BW capital beltway has outdoor swimming pool with life guard available to assist the kids who don't know how to swim.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
I appreciate your positive feedback about our hotel. We do take pride in catering to our guest needs the best way we can. If you're traveling to our area gain soon don't hesitate to call us.

"Perfect place - will stay again!"

5
25/07/2017

Great rooms, staff, breakfast - was concerned being so close to the beltway, but had no noise or other issues. Very convenient to the Metro - great $4 lot across the street from the station so we parked there everyday, and didn't have to deal with traffic. Can't wait to come back again!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"The worst customer service ever"

1
25/07/2017

The GM, Helen Hayes, has no idea of customer service. "As a courtesy, I'll give you a room for a day you do not need" when explaining to them that the reservation was needed for another day. Booked via priceline, priceline called them to explain the issue she claims they never received a call. There are reviews of people claiming the even have beg bugs.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Lisa Wood, CFDM Front Office Manager Best Western Capital Beltway

"Don't bother"

1
24/07/2017

Room ac unit seemed to be broken, kept laying the temp on the ac to 65 and it jumped right back up to 82 and that was what the temp of the room was. Also when we got there there was a black ring around the bathroom sink which was gross, took pics to send to hotel. This was just an overnight stay so I didn't bother to complain but this should've been better. I always expect more from best western

lisa w, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Reunion spot"

4
18/07/2017

The location was great. The hotel is a little dated especially for the price. They raised the price by over $40 when they realized the weekend would be busy. The pool hours restricted 1pm is too late to open people like morning swims because they have events plann5for afternoon so hard to enjoy.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear Monise Brown, Thank you for review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Lisa Wood, CFDM Front Office Manager Best Western Capital Beltway

"Much to be desired"

2
18/07/2017

The staff was friendly and very helpful. The decor needs a lot of work, especially outside. Inside is much better but still needs work. Big dip in one of the beds with a noisy ac unit. Breakfast was not very good

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC.

"Clean, Convenient and Great Service"

4
17/07/2017

Quick and friendly check in. Breakfast hot and always kept up. Rooms clean and everything worked great. Pool and surrounding area clean. Loved the shuttle service to/from the Metro which was less than a 10 minute ride. Location looks a little sketchy but ended up working out just fine for us.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

"Reasonable Rates"

5
14/07/2017

My wife and I stayed 2 night as we did some site seeing in Washington. We choose this hotel as it had the best rates of all on the outer loop and closest to the Metro station. I good clean room, comfortable bed and after eating breakfast before leaving for the day, hunger was not an issue. We will definitely stay here next time we come to Washington

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Management

"Roaches"

1
10/07/2017

Do not stay here! They do not take care of their roach problem. The staff was unprofessional. They treated me like if I don't like their hotel, I can leave. I was here for a conference and I will never stay at this hotel in Maryland again. This was my first and last impression of this hotel.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on return visit to DC. Management

"Very Pleased"

5
10/07/2017

My husband and I stayed at this location so that we could take the Metro in to D.C. for the forth of July fireworks. Everyone was very nice and the hotel was clean and comfortable! I would recommend this location to family and friends. Will be staying there again in September.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Management

"Very Poor standers"

2
09/07/2017

I do travel with my work and spend almost 75% of life in the Hotel. Very poor cleanliness no comparison to any hotel that have stayed.Property needs to refurbished . Cleanliness is very imported factor.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC. Management

"Dirty an damp"

1
06/07/2017

Hotel smelt, was very dirty looking. Staff didn't talk to us on check out. Plug didn't work in the bath. Most uncomfortable bath. Didn't feel safe in the hotel, staff didn't really acknowledge us. Had to eat breakfast from plastic plates and cutlery

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Please note that this information has been passed o to our concerned staff and hopefully when you will see an improvement. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Management

"My stay at Best Western"

5
05/07/2017

My stay was very enjoyable. I would definitely be going back there again in the future. I would prefer this hotel every time I come to Maryland. The beds were extremely comfortable. The bathroom shower was very enjoyable as well. Water was nice and steamy.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Management

"Great Place to Stay North of DC"

4
04/07/2017

We drove through DC at night and stayed North of the Beltway so we wouldn't have to deal with the traffic in the morning. It worked! We breezed through Baltimore in the morning on our way to Maine for vacation.

"Good value for money"

4
03/07/2017

Nice place for a shorter stay. The rooms were cleaner than in an average hotel, the furtiture is nice. A bit crowdy at the breakfast but it was tasty..pool is also bigger than expected. Abs good value for money.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Management

"VERY GOOD"

5
01/07/2017

My trip was good spend 4 night on this hotel help me to do every thing i need during my trip.This hotel is around good for shopping, eat and have some fun.The easy way were the hotel is located make every thing easy.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Management

"Best Western Capital Beltway"

3
28/06/2017

Average experience. Bathroom needed to be cleaned before I used it. Foul smelling urine was on the toilet seat and on the floor next to the toilet. Appeared to be infected. Staff was polite and helpful but I would not stay here again.

"First time staying in this area. Here for a concert."

5
28/06/2017

everything was excellent, except for some rude guests slamming their room doors. Excellent accomodations! The parking lot was well lite at night and safe. The complimentary breakfast was excellent! The room was spacious. The linens were of excellent quality. The bed was comfortable.

"Ok"

3
23/06/2017

The hotel was ok for 1 night. Room need some care. Carpet had spots on it and needed cleaned or replaced. Neighborhood was questionable and hotel was a little confusing to get to. Breakfast was good. Not many restaurants nearby.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for your candid feedback, I am sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to DC Management

"Was Impressed - Very NICE!"

4
22/06/2017

Haven't stayed at a Best Western in years, and my memories of prior stays were simply mediocre in quality. I would say this particular Best Western was excellent! Staff was courteous, lobby and room were inviting and clean. Breakfast was excellent! Great stay!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Management

"Best breakfast"

5
22/06/2017

I have stayed at Best Western all over the country, this one had the best breakfast of any Best Western in the country. The only one that was better was the Best Western La Corona in Manila, Philippines.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Management

"Barely ok western hotels"

2
21/06/2017

Lack of guest control Food safety for breakfast is an issue Guest creating foul conditions partying all night kids running halls all kinds of hours. The room was normal clean and up kept the location was convenient

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear Sharliff Burnette, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be to be able to welcome you back on a return visit to DC Sincerely, Lisa Wood, CFDM Front Office Manager Best Western Capital Beltway

"heat"

2
20/06/2017

this hotel is very hot. i dont think i would go back to this hotel unless they fix the heating system, the rooms are nice the breakfast was worth the money the pool dirty but cold the outside of building definitely could use some updates

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear Stephanien717, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be to be able to welcome you back on a return visit to DC Sincerely, Lisa Wood, CFDM Front Office Manager Best Western Capital Beltway

"Great staff who go above and beyond to give you a pleasant stay."

4
19/06/2017

Hotel is located in a bit of a rough neighborhood but you would never know it. The inside of the hotel is pleasant and the rooms are comfortable. The beds seemed a little old but they were clean and comfortable. The price was amazing and it included a continental breakfast that we were extremely surprised with because it was so good and offered so many items. Well worth our money.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Management

"Very good"

4
12/06/2017

I will like to come back to best western we had great time . Also the club drinks little high outstanding dj crowd nice . The suits are very nice good look and like the layout I will tell some of my friends

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for staying with us. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to makes us deserving of your loyalty. Management

"Bad choice"

3
07/06/2017

Don't stay on the weekends they have a club that runs tall 3am. Some of the clubbers stay in the hotel and they dr k and load all night London. The rooms have not microwave no refrigerator. The beds are old and hard and bad for a bad back

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear daryls262, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Front Office Manager can discuss you issues personally. Mnagement

"Excellent"

5
05/06/2017

The location (near Washington DC) is excellent, not too close nor too far, just right for family vacation in DC. The friendliness and professionalism of staff is exceptional. The hotel lobby and breakfast area are clean and pleasant. The food is excellent. The price is unbeatable.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear Chao-Jih C, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Management

"Very poor follow thru with room issues"

1
04/06/2017

Poor air conditioning barely kept room comfortable when set at coolest setting.Maintenance man arrived and turned setting warmer and said is this better.¥£€%%% . Very poor communication and follow thru with staff .Asked for a fan twice waited hours none arrived.Stay away if you want a good experience.Pool closed all morning.kids disappointed.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear Daniel Oberholtzer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I do apologize for the inconvenience. We are in the process of retraining our front office staff in giving superior service to our guest and hopefully when you return you will see an improvement. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 3014591000. Sincerely, Lisa Wood Front Office Manager, CFDM Best Western Capital Beltway

"Worst Hotel EVER!"

1
03/06/2017

We went here for our 9th anniversary and had one problem after another. The air in our room didn't work and the front desk didn't fix it, they said they would call with updates. They never called. They did send a repair guy who turned it up to 75 when he thought I wasn't looking, then asked me how cool I wanted and showed me how to turn it down (which we had had it on for hours at 60 and it would not get cool!) Then at 10pm they said they would switch us to a different room... by this time half of the family was a sleep so we just had to deal with it. They said they would bring me a fan and never did. The pool was closed Saturday and we had very disappointed children. TERRIBLE HOTEL!!!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear Holli O, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I do apologize for the inconvenience. We are in the process of retraining our front office staff in giving superior service to our guest and hopefully when you return you will see an improvement. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 3014591000. Sincerely, Lisa Wood Front Office Manager, CFDM Best Western Capital Beltway

"Family Graduation!!!"

5
29/05/2017

My son and I had the pleasure of being there at my prestigious nephew's graduation from Bowie State University! So, I just had to stay at my son's favorite hotel! It was such a blast, stepping of my brother's fraternity, food, and so much FUN!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Thank you for taking tghe time to review your stay with us. I am happy to hear that enjoyed your stay with us. I hope that your next stay is in the near furture. Thanks Lisa Wood, FOM

"Upscale, Modern"

4
19/05/2017

Right off I-95 off a major intersection. Modern, clean, friendly. Free breakfast and wifi. Many rooms but quiet. The room had everything expected and no more. No bar or restaurant would be the major negative. (High density traffic and stress in the neighborhood) Paid $150.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear Peter K, Thank you for your review and for choosing our hotel. I'm happy that you enjoy your stay and I'm looking forward to having you again as a guest in out hotel.

"Greed above customer loyalty/service."

1
13/05/2017

I made a reservation through a booking app originally dated so I could cancel for free until the end of this night. I then found out I could not go on the dates I originally selected. However it was possible I could make the trip one day earlier. So in the booking app I selected a day earlier to see if a hotel room was available. It was so I left it. An hour or so later I found out I could not go at all so I called the hotel after I realised that I could no longer cancel for free. The hotel manager said that I had to call the booking app and that there was nothing they could do. So I called the number for the booking app. The representative called the hotel for me. The representative said that the hotel chose to stay with their policy and keep my money. They made their priorities clear when they chose money over good customer service and possible future customer loyalty. Due to recent developments I'm going to need to visit Maryland at least twice a month. However staying at this hotel is out of the question. I'm not saying don't stay there yourselves, but be wary of their greed.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear David G, Thank you for your candid feedback. I am sorry to hear that you weren't satisfied with the competence of our front desk staff. Please email us with a phone number or email address so I can discuss your issues personally. Thank in advance Lisa Wood, FOM

"Visit to several Labs in the DC area"

5
13/05/2017

We were looking for a Hotel which would allow is to reach the research labs in the DC area easily. That's why we chose a Hotel close to the capital beltway. The hotel was a positive surprise, better than an average Best Western Hotel. For dinner, we had to drive, since the local choices were not too great. This was easy due to the location, directly at the beltway. The photo shows the nice view out of the window.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear jsacher, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Management

"Average Stay"

3
12/05/2017

The hotel is average. Small rooms. No HD TV! Microwave didn't work. Linen not changed every day, turned inside out instead. Received a supposedly clean towel with make up on it. However, the concierge staff was very nice and accommodating. They made the stay tolerable.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear Terri Browm-Oates, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are in the process of renovating of our hotel and hopefully when you return you will see an improvement. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 3014591000. Sincerely, Lisa Wood Front Office Manager, CFDM Best Western Capital Beltway

"Disrespectful staff An manager"

1
05/05/2017

Was yelled by manager for nothing when I was waking up house keeping came to door asked if I was staying over I said yes then phone ring asked if I was staying over I said yes got up to use the bathroom a third person came to the door bamming An yelling after I've already spoke to second person

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear Barbara Jones, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are in the process of retraining our staff to give superior service and hopefully when you return you will see an improvement. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 3014591000. Sincerely, Lisa Wood Front Office Manager, CFDM Best Western Capital Beltway

"Nice"

4
04/05/2017

Stayed a couple nights for business. Hotel staff was very friendly and helpful. Hotel itself is clean and well maintained the rooms are comfortable and kept up. It did have an order of 760's incense when I first opened the door but it went away after the heating cooling system turned on maybe the cleaner they use. Would stay again it was all in all a nice experience. One note is that if you are a light sleeper, at least on the top floor the noise from the interstate can be heard in the room at night.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear Jeff D, Thank you for taking the time to review your stay with us. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Lisa Wood Front Office Manager, CFDM Best Western Capital Beltway

"A good stay"

4
04/05/2017

Room was clean. Hotel staff was very nice. Lisa checked me in she was very nice. I did enjoy my check-in. When something was wrong with my room she came to assist, very nice person. Very friendly. Great Guest Service skills. Thank Lisa!!!!

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear Lisa Reid, Thank you for taking the time to review your stay with us. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Lisa Wood Front Office Manager, CFDM Best Western Capital Beltway

"Housekeeping "

5
04/05/2017

I stayed at best western capital beltway a few times this year and was pleased the whole stay I had a housekeeper named charda hopefully I'm spelling it right but she was so nice and friendly she also cleaned my room very neat and it smelled awesome with the smell of Hawaii breeze. If I was to stay again I would request her services my whole stay. Thanks best western your my second home away from home

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear Evan M, Thank you for taking the time to review your stay with us. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Lisa Wood Front Office Manager, CFDM Best Western Capital Beltway

"Clean bathtub and good A/C"

4
03/05/2017

When travelling with young children, it makes such a difference to have a clean bathtub and a sense that the sheets really were just washed. Thank you to the cleaning staff. Also, DC can be hot in the Spring and I was very relieved that I could rapidly bring down the room temperature from 80 when we walked in the door to 75 an hour or so later.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear V6780CHcatherinea, Thank you for taking the time to review your stay with us. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Lisa Wood Front Office Manager, CFDM Best Western Capital Beltway

"Pleasant surprise!"

5
26/04/2017

We were concerned about this hotel as it received only 2 stars but everything about it was a 4 star experience. The staff was super friendly check in was fast and easy. The lobby is beautiful and very clean. We came down for the complimentary breakfast thenext morning and it was wonderful. The food was very good warm and plenty of options. The fresh fruit was amazing. This hotel completely changed our minds about Best Westerns. Thanks for the great stay. Oh and the staff at breakfast were super friendly and made you feel at home.

Lisa W, Front Office Manager at Best Western Capital Beltway, responded to this review
Dear Michelle K, We truly appreciate your business, and we're grateful for the trust you've placed in us. Thank you for recognizing our staff in giving you superior customer service. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Management

"School Trip to D.C. "

3
25/04/2017

We were part of a very large school trip to D.C., about 300 students. The staff was pleasant and the room was clean. All of the rooms I was responsible for smelled of smoke. The breakfast buffet was ok, scrambled eggs, pancakes, donuts, muffins, bagels, cereal, etc. Variety from day to day. It took up 30+ minutes to get into town due to traffic. Best Western would not be my first choice but was satisfactory.

Lisa W, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review
Dear Joseph K, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are in the process of renovating our guest rooms and hopefully when you return you will see an improvement. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 3014591000. Sincerely, Lisa Wood Front Office Manager, CFDM Best Western Capital Beltway

"Pleasantly surprised!"

5
12/04/2017

We thought because it was less expensive that it would be more like the "worst western" that we stayed in near Disneyland a few years ago. But it was very updated and clean and the staff were all very professional. The beds were comfortable. We enjoyed the breakfast as well, once we found a place to sit. I guess we picked a busy time to go down.

Lisa W, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review
Dear Allsonv164, We truly appreciate your business, and we're grateful for the trust you've placed in us. Thank you for recognizing our staff in giving you superior customer service. If I can be of assistance in the future, please don't hesitate to contact me at 301-459-1000 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Lisa Wood Front Office Manager, CFDM Best Western Capital Beltway

"Vacation"

4
11/04/2017

The hotel was beautiful and the workers were very nice the only thing I didn't like was the fact that there were no refridge and no microwave in the room but my family and I had a wonderful time at the hotel

Lisa W, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review
Dear Genellecorales, We truly appreciate your business, and we're grateful for the trust you've placed in us. Thank you for recognizing our staff in giving you superior customer service. If I can be of assistance in the future, please don't hesitate to contact me at 301-459-1000 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Lisa Wood Front Office Manager, CFDM Best Western Capital Beltway

"Best Western....Adequate"

3
10/04/2017

Met our needs, but handicapped facilities were lacking. Bathroom had an excellent handicapped shower, but the toilet had no assist bars, and was too low to the floor. Other handicapped accessibility was not up to standards. Good breakfast, rooms quiet, beds comfortable.

Lisa W, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review
Dear John Memnuccu, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I did forward your concerns to the Chief Engineer so he update the handicapped accessible rooms. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 3014591000. Sincerely, Lisa Wood Front Office Manager, CFDM Best Western Capital Beltway

"DC Vacation"

5
07/04/2017

Check in was fast, rooms were very clean, hotel offers free shuttle to the metro station, breakfast was good. Metro is only 20 some minutes to DC. Would recommend this hotel to family and friends and will definitely stay again when back out that way.

Lisa W, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review
Cheryl W, We truly appreciate your business, and we're grateful for the trust you've placed in us. Thank you for recognizing our staff in giving you superior customer service. If I can be of assistance in the future, please don't hesitate to contact me at 301-459-1000 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Lisa Wood Front Office Manager, CFDM Best Western Capital Beltway

"Best Western Average"

3
07/04/2017

Average stay, average free breakfast. Decent place to stay In a pinch-- such as if you are making a last minute reservation or are on a budget. We were both. We went as a family with 2 young kids, booking a room just 2 hours before arrival. The parking lot was full in the evening apparently from folks patronizing a bar/club that operates in the hotel's bar/lounge during the weekend nights (Saturday). Sunday morning there's a Worship service going on in a meeting room which means altogether there are plenty of people in and out of the hotel that are not actually staying in the hotel.

Lisa W, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review
Dear Bakerstravel, We truly appreciate your business, and we're grateful for the trust you've placed in us. Thank you for recognizing our staff in giving you superior customer service. We are in the process of extending our parking lot and hopefully when you return you will an improvement. If I can be of assistance in the future, please don't hesitate to contact me at 301-459-1000 . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Lisa Wood Front Office Manager, CFDM Best Western Capital Beltway

"Great staff!"

5
29/11/2016

Great staff and clean rooms also bed was comfortable had a long stay and the staff made it feel like home. Would reccomend to anyone travwlingvor visiting location was convienent too. They have good hot beeakfast and in room coffee

"I was double charged at this hotel . Receptionist very ooor . I found them very arrogant and aggressive . Very unfriend."

2
27/11/2016

I was very disappointed with this facility. I pray management will look at those working at the front desk . They lack customer skills . They sound very arrogant and mean and very unprofessional in their attitudes and work ethics .

"If you're looking for a wknd party place, this is it."

3
25/11/2016

Traveled from PA w/ our 3yo & my elderly parents for a wknd stay for our wedding in the area. Glad I didn't blk rms for out-of-state family & friends b/c I would've been embarrassed!! After decorating the hall & getting back to hotel @ 11:30, we were a little surprised to see a police car in the lot & then hrg party events going on in the hotel. However, since we didn't hear any noise on the 5th flr, we chalked it up to being in a hotel that holds events & obviously needs to make income. Fine. BUT...then coming to the hotel on Sat nite, after our wedding, was complete opposite. A couple of disruptive drunks in the hallway for 15-20 min b/c they couldn't get in their rm...only to find out they were on the wrong flr. When I kept telling them to pipe it dn, 1 drunk insisted on telling me what a jackhole his accompanying friend was. Surprised that I didn't see any staff come up in the elevator for the duration of this enlightening convo. I called the Front Desk again & this time told them to call the police &/or discount our rms if this is the nonsense to be experienced. 1st & last time @ a BW.

"Beltway hotel"

5
25/11/2016

That said, it's conveniently located close to the highway. We have arrived on a late Saturday evening, and were warmly welcomed. The room was quite big and had everything we needed. Complimentary breakfast was sufficient and well served. We have parked outside, and it was free of charge. We would stay here again.

"HTTRS "

5
23/11/2016

Stayed at this hotel for one night. Was in town for the Redskins Packers game. Staff were very friendly allowing an early check in, the room was big and clean had everything you needed. Would definitely stay here again. The only negative Uber drivers had difficulties finding it. Not the hotels fault.

"Good place to stay"

4
20/11/2016

Stayed at this hotel overnight to visit UMD-College Park. Room was clean. Breakfast was not bad. Staff was friendly. it is near the highway so it was a little noisy-but not terrible. I would stay again.

"Club was Loud, but Breakfast was Good"

4
18/11/2016

Breakfast was good, well stocked; and diverse. Included things like home fries, bacon, sausages, pancakes, bagels, etc. However, the club was loud, and you could hear people laughing/yelling in the hallway until 5 am.

"Noisy, smelly and dirty"

2
18/11/2016

The noise level on the hallways was ridiculous. Guests in the rooms were shouting and playing loud music which could be heard with their doors shut. Also, the carpets were visibly dirty and in need of replacement and the entire facility smelled.

"A Great Place to stay when Visiting DC"

5
06/11/2016

This hotel is clean and comfortable with extremely friendly and helpful staff. The breakfast is very good, with a selection of freshly cooked bacon, sausage, ham, eggs and home fries, plus toast, bagels, decent coffee, fresh fruit, yogurt and DIY pancakes. The hotel is not far from Carrollton? metro station and the hotel's minivan will drop you there. (There's a fee for parking at the metro station). The room was spacious and the bed comfortable, but the bathroom could have been a bit bigger. Everything worked just fine. Absolutely no complaints - oh apart from the lobby music which goes round on a short loop and drove me nuts (and some of the staff too!)

"Youth for Understanding 60th Anniversary Meeting"

5
01/11/2016

Was extremely happy with the hotel, service, and the value. The breakfast was one of the best we have had during our travels and the food was much better than most others. The lady taking care of the breakfast room was very helpful and made sure the food was available for everyone coming in to eat.

"Wonderful affordable hotel"

5
01/11/2016

The lobby was gorgeous, the staff friendly and helpful. We got adjoining rooms for 2 couples. Had a wonderful time and would definitely stay here again if in the area. We couldn't believe the low price for everything we got!

"Horrible place to stay"

1
29/10/2016

Nightclub on the first floor vibrates the walls with blaring bass music until 3 am with no consideration for guests above. Horrible experience. Never stay there. Noisy crowd then heads upstairs after the bar closes to yell in the halls with no consideration for sleeping guests either. Front desk has no sympathy and only says "yes, we do have a nightclub in our hotel". THAT SHOULD BE LISTED IN THE DESCRIPTION AND INFO on THIS HOTEL RIGHT UP FRONT!!!

"Hotel Review"

4
26/10/2016

Great location for the event I was attending. Reasonable price, Superb staff. Great breakfast. Check-in/check-out both fast and courteous. There was a big event in the hotel the night of my stay but there was little noise throughout the hotel.

"They don't accomadate handicap people on Saturdays"

1
24/10/2016

I reserved a handicap room which was available, but when we arrived they put us in a regular room. They changed it without asking any question or to inform us. We arrived in our room to find out that it wasn't what we reserved. The front desk told me that because of the club they don't use their handicap rooms on Saturdays. So my handicapped family member helped pay for a room but could not take a shower because it wasn't handicap ready.

"a over all review of the stay at the hotel the night I stayed there about a week ago"

5
19/10/2016

the hotel is nice and a nice location , the food is good and the room is clean the bathroom is clean and the front desk person is very nice overall I would stay there again the next time I will stay longer the place is right by the highway

"Not the place for me"

1
16/10/2016

Check in was uneventful. It wasn't until we arrived back from seeing a Washington Capitals hockey game on a Saturday night that the problems began. As we drove into the parking lot we were greeted by an attendant who said that parking was at a premium and the hotel lot was full. Having a very expensive car I was not impressed. We drove around the hotel lot for over half an hour. We found a spot to park that was not a designated parking spot. I was not comfortable leaving my car there over night. Then the music blared until all hours of the morning. I eventually fell asleep at 2 in the morning to the sound of base. The hotel manager Lisa Wood said there was nothing she could do this morning but apologize about the parking situation! This is not a hotel that will be on my list of places to stay again.

"Good Value"

4
16/10/2016

Stayed one night on short notice. Pro: Clean, quiet, excellent free breakfast, attentive staff. Con: Facility is a bit dated. Neighborhood is colorful and traffic pattern into the parking lot is interesting. Overall good value. Book online for best pricing.

"Weekend get away"

3
14/10/2016

Upon walking into the hotel it had a strange smell, not sure what it was. Room was average. It could have been a little cleaner in the bathroom. Breakfast was ok. The staff at breakfast were friendly and attentive. The hotel is a 25 minute ride to Six Flags and if you are looking for places to have dinner all that seems to be near the hotel are fast food restaurants.

"Would have appreciated a "Warning""

4
10/10/2016

Would have been nice to have been warned of the room given. Was placed directly above the "club" and the noise was extremely loud until 3am. Placed reservation unexpectedly and needed to rest for further travel.

"Breakfast Really Stands Out"

4
09/10/2016

The check-in and check-out was very quick and efficient. All the employees were personable and helpful. Lisa was especially helpful and charming. The room was quiet, clean and comfortable. The breakfast was excellent!

"cheap hotel"

2
03/10/2016

I can't recommend this hotel unless you have low standards and don't care about anything other than getting a place to sleep. The price is cheap but you truly get what you pay for. Nothing is desirable about this hotel. You should pay more and get a better experience.

"Very good experience"

5
26/09/2016

Stayed 3 nights attending college FB game at FEDEX. Nice accommodations, friendly staff, over great experience. Breakfast items were good, with nice selection. Convenient (15-20 minutes) from FEDEX Field, 30 minutes to DC monuments.

"Excellent Stay Outside of DC"

5
26/09/2016

This is a nice place to stay. the lobby area is warm and comfortable with nice decor. The breakfast was great!!!. The rooms were clean and the beds slept well. I would definitely recommend this hotel to a friend and will be considering this property on my next travel tothe DC area

"Great Value and Service"

5
20/09/2016

The hotel has been around for a while and this charming hotel is attractive, the hotel staff is the well trained in customer service. convenient to the Fed Ex Stadium and Red Lobster. I'm told the Metro will bring you here too. I plan on coming back here when I t return to this area.

"Great for short-term stay"

4
19/09/2016

This was a great hotel for a quick one-night business trip. The staff was courteous and helpful. The room was a good sized room and was clean and comfortable. The TV did not have HD which was disappointing and the remote did not work well, but that didn't matter much as I was only there one night. The exterior of the building leaves little to be desired so I was surprised at how nice it was on the inside. I would definitely stay here again for a long weekend or short stays.

"Clean room, Quick Check-In, and Good Breakfast"

4
17/09/2016

I had been to this hotel before to visit a friend from out of town, but it was my first time staying. I had a relative who had an early meeting in DC and I had booked through a 3rd party site that prepaid. When we arrived I only needed to show a credit card and ID. The lobby is large for a hotel this size (six floors). Upon check-in the clerk asked if I was a Best Western rewards member and I said I was and she was able to find my number through my e-mail. We arrived at around 10 pm and were given a room on the 5th floor on the back side of the hotel. It turned out to be quite noisy from the traffic and the outside air conditioning equipment. The room had two double beds and was equipped with sturdy furniture. While the bedding was adequate. The bathroom, while small, was clean and had ample towels and the shower was a cinch to operate. There is also a vanity area outside the bathroom. The hotel gives you a coupon for the free breakfast. Breakfast was typical but it included a variety to include scrambled eggs,sausage, potatoes, cereal. Grits and oatmeal available in packs requiring adding of hot water. The coffee was good and hot. Overall,it was a good short stay and would stay again.

"Friendly Staff"

5
14/09/2016

We arrived late. We had been driving a long time and were just ready for bed. The staff was very friendly and efficient and got us checked in quickly. Our room was cleaned perfectly every day and they were totally willing to clean it around our schedule

"BW capital beltway"

3
14/09/2016

Stayed here for five days. on day two we killed a bug that left a red blood stain/streak on the linens. Found bugs under mattress. Went to front desk promptly changed rooms. no other bugs in bed found. Rooms were nice with functional amenities. Buisness center worked well for priniting multiple documents easily. Breakfast exceeded expectations and was fresh and delicious for a continental breakfast. Hotel was close to metro to take into DC Price was affordable for 5 day stay.

"A few hiccups, but overall a solid property"

4
13/09/2016

I chose this hotel blind, based on location, price, and the amenity of complimentary transit to the metro station. Driving in, I was worried by nearby businesses with bars on their windows, but the hotel itself was immaculate driving up. It is right on the beltway, but the parking lot was newly paved and well lit. As I went in to register, I could hear the club on the first and second floor ramping up, but once I was in my room on the 5th floor, I heard nothing. I did ask about getting an accessible room (travelling with a parent in a wheelchair temporarily) but I was advised they are just over the club. The room was small, no room for a rollaway, but comfortable with a floor length window. The bathroom was large enough and spotless. TV was very nice and clear. Housekeeping didn't miss anything. Breakfast was a hot continental with make your own burritos, several breads, muffins, bagels, regular yogurts, cereals, hard boiled eggs, a really good fruit salad, pancake machine, juice, coffee and tea. Lows: There was only one garbage can - two would have been nice, one in the bathroom. The second day, we returned to find one of the two elevators out of service. The hotel is 6 floors plus basement, and everyone including housekeeping needs to use those 2 elevators. Also, the elevator is so shallow in depth that a luggage cart can't fit. Basically, it is two adults deep and three wide. Quite small. On the last morning, sharing one elevator with all the other guests and housekeeping moving bags of towels and carts was time consuming. Lastly, my key cards wouldn't work on the second day. I had them reset, and a few hours later, they again didn't work. I would stay again. Overall, solid, nice place.

"POOR RESERVATION SERVICE/"

3
09/09/2016

Called to make reservations, second call to confirm only to be told I had no reservation when I got there, not funny at 1am in the morning. Only two elevators for such a big facility, one broke down on Saturday and was still down on Monday when I checked out

"RELAXING PRIVATE TIME"

5
05/09/2016

IT was a good stay. The staff was very kind and respectful. I am looking forward to another visit real soon. The food was excellent, with such a variety to choose from. The parking was very convenient and the nearby shopping centers was fantastic..

"heating/air condition"

3
30/08/2016

i am regular at this location but was disappointed when the AC stopped working in the penthouse and the lounge reserved area that we paid 1300 for an army retirement party for my niece with many guests and family that arrived from out of town 23 years of service ruined by the heat in the lounge and penthouse that we rented as well. The staff did their best to accommodate us with portable fans but Helen Hayes the GM did not excel at customer service and all she could say was the hotel was at capacity shame on her she had a chance to make it right especially since my family and I are regulars at this establishness

"Best Western....it's OK"

3
26/08/2016

Liked the room. Wifi didn't work they had to reboot it. Breakfast room had flies and the items were not fresh. Reserved two rooms 3 weeks in advance but were 2 floors apart. TV worked. Not sure why I have to type 200 characters.

Stella A, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review
In behalf of our team I sincerely apologize in not meeting your standards, immediate action and improvements are in place because of your comments. We appreciate all your observations. We hope we can host your stay soon so we can show you what improvements we have made. Have a great day.

"DO NOT STAY HERE"

1
22/08/2016

Hotel room was small and not that clean. There was a party going on in their first floor hall, I could hear the music in my 4th floor room. Kept us up until 2 in the morning. No help in getting our room moved. And they didn't ask the party to tone down the music.

Stella A, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review
We apologize for your bad experience, but we assure you that with your comments we will continously work on improving our services. We care.

"Great Family Trip"

5
22/08/2016

Since the New York family did not go to the family reunion in S.C. we agreed to go to Fran's retirement party the weekend of 19th of August and since my birthday was the 16th we did a road trip with the Jones (Tina & Keith) my cousins on Mother's side. It was a awesome weekend saw family from other states was there as well.

Stella A, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review
The whole Best Western Capital Beltway team appreciate that you notice how hard we work to make your stay wonderful. See you again soon.

"Peachy Time!!!"

5
18/08/2016

I experienced wonderful service here at the Best Western Capital Beltway. I am an employee at another Best Western location and I must say I will probably stay here again if I ever decide to come visit up that way. The room was clean, Stella & The housekeeper that was working the morning of August 16, on 6th floor was so wonderful and went above and beyond for us when we only requested towels. The breakfast was huge and has a large variety.. It's best to get to the breakfast early so you get it fresh! My only negatives would have to be the gift shop, the gift shop could make so much more money if they accepted debit/credit cards. If that cant budge, an ATM on property would be convenient too! Thank you for the wonderful stay!

Stella A, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review
Thank you for your great comments, we appreciate that you notice the efforts we have made to make your stay wonderful. See you some time again soon.

"NICE STAY"

4
15/08/2016

This is a nice hotel for a getaway. I was here for one night for a rendezvous. The room has no extras; i.e blankets, robe, iron, coffee pot... However, the room is comfortable and the bed amazing. The decor is lackluster.

Stella A, Front Office Manager at BEST WESTERN Capital Beltway, responded to this review
Thank you for your nice comment. Hope to see you again soon.

"Not the best"

2
12/08/2016

Hotel staff that checked us in took forever and lacked good customer skills. Hotel clientele not the best. Could not even eat in restaurant, free breakfast awful. I think this is the worst hotel I ever stayed in.

"The Best Hotel Visit Ever"

5
07/08/2016

Every person on the staff was great. From check in to the housekeeping to the front desk. Breakfast was the best. Hot eggs and bacon with potatos. Seriously a great visit. I would totally recommend this hotel to anyone.

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
Thank you to all mentioned compliments. Your feed back is greatly appreciated. We thank you for your loyalty and for taking your time to share your experience with us. We look forward to your next visit.

"Looks can be deceiving"

2
07/08/2016

When you first enter the hotel it looks well maintained and beautiful. However, after you leave the lobby things change. The elevators are tiny, it would be hard to fit a family of 5 and 2 suitcases. We only had a backpack, so we were ok. As soon as you entered the room there was a smell. It was chemically and was trying to cover up the smoke smell (we asked for a non smoking room). There were hairs in the bathroom and some brown dirt on the floor. The breakfast was not good. Pancake maker did I not work, coffee was not good and they did not restock the food quickly.

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
We thank you for your loyalty and for taking your time to share your experience with us. We apologize for the inconvenience and we hope to see you again on your next visit to better serve you. Thank you and we appreciate your business.

"Bugs in Ice Machine"

3
03/08/2016

As far as the comfort of the bed, that was fine. However, the bathroom sink was clogged. It drained extremely slow and by the time we left didn't drain at all. The most disgusting part though was the bugs (more than one) in the ice machine. This happened on two separate occasions. When speaking with the so called "General Manager " Helen, she asked, "well what should I do?" So I'm thinking umm YOU'RE the GM IM A PAYING CUSTOMER. So she ends up giving us a bottle of wine & some damn beer nuts. She did have maintenance empty the ice machine but I'll never go back there.

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
Your feed back is greatly appreciated. We thank you for your loyalty and for taking your time to share your experience with us. We apologize for the inconvenience and we took immediate action to all your concerns. Thank you again and we look forward for the opportunity to better serve you..

"good hotel"

4
03/08/2016

Capital Best Reward Hotel at Lanham, Maryland. is one of the best hotels you can find in DC area. If you plan to spend some time over there, you can try this. The hotel is located just at the corner of the Landover road. It is very convenient. There three thing I like about the hotel. I spend more than 10 nights in that every year. I had to go to DC every month. The first thing I like about the hotel is the customer service they provide there. The receptionists are very professional. They listen to every gust and value each one of them. For Capital Best Reward, every guest is very important. I like that. The second thing is their food. At 6H30, the breakfast is already ready. That is great. They serve good food. And the ladies who work there are very nice people. They like people and they help a lot and they work hard to make sure that the gust is happy with the food. Great food and great people serving it. The third ting is the rooms. The rooms at Capital Best reward are clean and well maintained. The ladies who clean the room are so nice and respectful. They change the everything you want them to change and clean them for you. They serve you. I am not part of the hotel staff. I am a just a regular gust who knows how to appreciate good things. Capital Best reward hotel at Lanham, Maryland is a great play to stay.

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
Thank you for the compliments! We thank you for your loyalty and for taking your time to share your experience with us. We will be glad to continue to better serve you and look forward to your next visit. We appreciate and value your business.

"It is a pleasant place to lay your head, but no bells and whistles"

3
02/08/2016

The staff where pretty helpful...the room was very basic. The breakfast is free and pretty varied. Lots of good choices. They get lots of tour groups often which can be pretty annoying with large groups of kids running the halls late at night.

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
We thank you for your loyalty and for taking your time to share your experience with us. We apologize for the inconvenience of group of kids being unattended. We look forward to your next visit and the opportunity to better serve you.

"Helpful"

4
25/07/2016

Very friendly and clean. Staff is very helpful and breakfast was good with a variety. Took shuttle to metro to visit DC so much easier than trying to drive and park. Shuttle was always there to pick us up and bring us back to the hotel......no waiting

"Enjoyed"

4
25/07/2016

This was a leisure trip with husband and kids. We only stayed for 1 night but enjoyed it. Check in was very quick and easy as well as check out. This hotel was clean and spacious, breakfast was delicious and pool very clean. Enjoyed it. I will definitely stay again.

"Decent value"

3
22/07/2016

I've stayed at BW's all over the country and this one was on the older side. Ask to stay on the east side of the hotel, away from the highway noise. Pool was really nice and working. Room clean and decent but at some point, they will need to update. The breakfast options were the best I've ever seen at a BW. The staff was friendly and accommodating. I would stay again but it def was an older and not as glossy as other BW's. Overall, good value. A little noisy and area was slightly depressed but safe enough and affordable.

"Not bad other than the noise"

4
18/07/2016

The room was very nice and met my expectations but was not informed of a night club downstairs that played music till 230 am. The staff was very courteous. The only issue I had was with the shower. It would flood after every use and there was nothing to stop the water from going on the floor.

"Great staff."

5
11/07/2016

Helpful staff, very nice. Breakfast is great as well. Area was not that nice but we were only staying for one night and the best western was the nicest hotel in proximity of where we were staying. Overall, great experience..

"Good Hotel Value for Money."

4
06/07/2016

We came from Dulles(airport) in our rental car. The Front desk lady confirmed or Reservation & were Given a Clean Room. As it was pouring & pretty cold, switched on the huge Room Heater & snoozed ourselves in. Breakfast next morning was Filling & Delicious too.Decided to take Metro & courtesy coach of Hotel dropped us off at New Carrollton. After visiting DC, called shuttle for pickup to Hotel. Everything went as planned, we were allowed use of computer at their Business center also. Definitely well visit & stay again.

"Nice but noisy..."

3
30/06/2016

Nice and reasonable hotel as previous reviews stated, but i had the unfortunate experience of extremely noisy floor mates... a group (probably a team) of young guys that carried on all evening through early morning... no good for a business traveller. As they were young you can imagine that complaint compliance was short lived... but I was only there 2 days and i feel that this was not the norm. The room was clean, and the staff seemed nice at check in etc.

"Great service"

5
28/06/2016

After being in a sketch place in Virginia we booked this room last minute. The front desk lady, Stella was very helpful and professional. And the manager Helen was nice as well. She was able to check us in so we can head to Washington DC faster. They had free shuttle to the metro but we decided it would be faster to uber our way there. The room was clean especially coming from Days inn, Virginia. Breakfast was decent and the gym was ok minus a few broken equipment but it got the job done. We would definitely stay here again if we needed a place around town. Thank you for your hospitality!

"pleasant experience"

4
27/06/2016

nice hotel for the money, very friendly staff, excellent free breakfast, very close to metro, free shuttle to metro, pool wasn't open at the time as contractors were installing fence around new pool, should be open by now

"Fair price with clean and comfortable room"

3
27/06/2016

Price was good and rooms were clean and comfortable. The room we stayed had both refrigerator and microwave. Friday night ballroom music was too high and we couldn't sleep midnight and after our complain they immediately changed to other room. Other than that we enjoyed the stay. It is around 20 -30 min drive to DC and they had free parking.

"DC Tour"

3
24/06/2016

Free shuttle from New Carrollton Transit Center was great; the breakfast menu, display and courtesy of the staff was wonderful. Very soundproof for me and the shower/water pressure were great. The linen was clean but mattress was a bit too soft. Great location and price. Big problem for me was the photo of the pool in the glass enclosure on the website. When I arrived, I found out no enclosure, and no working pool for another two weeks!! Not cool when the reason the hotel was booked was I had 3 anxious children, who though they were going swimming.

"Best Western Hotel - Group Stay"

3
24/06/2016

Very helpful reservation/group booking prior to stay. On-site staff appeared tired at times and not very responsive to our needs. Helpfulness was not their mantra. The cook is great. Breakfast prepared each day on time and was plentiful. Evening staff was not very professional. The hotel is older and needs remodeling. If you want quiet, don't go on the weekend because a nightclub operates on the first floor on the evenings and it gets really loud. Patrons who go there are not quiet on their floor after visiting as well. Really expected a nicer hotel than we found.

"Unknown"

5
24/06/2016

Great hotel, great customer care. Friendly helpful service, rates aren't bad. Clean environment and rooms. Great location. Comfortable and private. Front desk was very helpful in our stay by making sure we had what we needed and were comfortable.

"Family Vacation"

5
23/06/2016

we thoroughly enjoyed our stay, our 3 teenage age boys love sports, the loved the pool and fitness room and wifi met out needs which is huge!. They have heathy appetites and this was the first hotel breakfast they felt filled them. as one said, "That breakfast was sick!"

"OK Place - could be better"

3
22/06/2016

I stayed there with our team. Beds were average. Shower was good. Housekeeping staff seemed OK. We stayed with our team. All of the staff didn't know that we are staying there and we need separate room too eat etc. So we ended up in lobby eating dinner etc. Breakfast was decent and the room was always setup. The staff was almost helpful but not quite at times etc.

"Decitful Motel Marketing"

2
17/06/2016

The initial inquiry phone call to Motel indicated they had a Pool. However, she noted that the Pool was outdoors. When we arrived it was stipulated that the Pool was being renovated and needed to be Inspected by Municipal Inspector. And, there were two small elevators with only one Elevator working for six floors of room guests. WE were there for three days and the entire stay had only one elevator in service. There were terrible wait lines.

"Bed Bug Inn"

1
14/06/2016

Worst Best Western I have ever stayed in. Bed Bugs, broken elevator, broken TV remote. Hotel staff was uninterested in the problems, the Manager stated she did not know that the elevator was broken. I was forced to check out a day early due to the Bed Bugs.

"Pick somewhere else"

1
14/06/2016

This hotel was probably the worst Best Western we have stayed at and it has solidified my quest to start staying at a different hotel franchise all together. This hotel was not easy to get to- you have to go around a few streets just to get to the huge empty parking lot it sits behind. The pool was not working but I'm not sure I would have used it anyway because of its location. The Lobby was nice and the breakfast area were nice. The elevators were horrible- 2 very small elevators that you could barely get a luggage carrier onto. The room was very small, the bathroom was horrible. If I hadn't locked in a rate with a multiple night stay promise- I probably would have went somewhere else.

"You don't get what's advertised"

4
31/05/2016

Upon arrival, we weren't told that the pool was not operating. We learned after we had changed into our swim wear and asked an employee how to get to the pool. When he told us the pool was not open yet, I asked him where was the indoor pool (which is advertised on their website); he looked puzzled. I later asked someone at the front desk and was told that they haven't changed it over to an indoor pool, but looking to do it in the future. I KNOW, THEN WHY IS IT ON THE WEBSITE. I WOULDN'T OF BOOKED IT.

"Clogged and dirty washrooms"

2
31/05/2016

shower and sink kept clogging - very annoying. Front desk staff was good and lobby is impressive but rooms are average at most. Washroom's floor was dirty and sticky. Internet speed was not great either, kids could not even watch youtube without buffering. At least they allowed late check out for 1PM for free.

"Not a great experience"

3
28/05/2016

There was mold in bathtub. The smoke alarm was hanging off the wall which I fixed. The people staying in the next room were so noisy that I called the front desk. They sent up the maintenance man. The noise stopped however continued a hour later. I will say the front desk people were very pleasant and helpful

"Best Trip Yet"

4
25/05/2016

Don't let anyone spoil your fun. Go experience Best Western for yourself. It was more than we expected. Natisha was excellent. The area was good, and came with many services. The hotel drops you off to the subway and you call to be picked up. The food was not bad, the only thing missing was brown bagel. Everything my sister and I enjoyed. I personally used the Study Centre which was great for me. I had that quiet area to complete my school assignment without disrupting the others in the room. Great job Best Western.

"Another fine stay"

5
23/05/2016

Traveling again from Orland to Philadelphia for the second time in 6 months. Unfortunately it was for a funeral this time. Again, rooms were clean and comfortable. Staff was great, but like almost every company in the US, could use another person to help with various rushes. However the staff did the best the could with what they are given by Best Western. One small concern, was our room was next to the elevator, so you could hear it the entire time it was used. Not too noisy and we slept great. Also wish the shower had more water pressure, but that complaint is the same in every hotel in the country. Overall, a great stay and will probably be staying their again in the fall.

"Our stay at Best Western"

4
17/05/2016

Our recent stay at Beltway Best Western was quite enjoyable. The facility was clean, comfortable and located close to major highways. The staff did an excellent job of providing for our needs and they were all very courteous and friendly. We would definitely consider staying at this facility in the future if we have to visit this area.

"GREAT LOCATION @ GREAT PRICE"

4
17/05/2016

Was in town for a rehearsal so was seeking something reasonable that was close to the venue. First time I ever stayed at a Best Western hotel and I must say this was a very pleasant hotel to stay at. Rooms were clean, Breakfast was great and price of daily rate was reasonable.

"" Best western Hotel The place to stay""

5
16/05/2016

If you are looking for a place for your next event Best western hotel Lanham, md is the place.For 20 plus years we have use this hotel for our women,s convention the General manager Helen Hayes, and her staff is wonderful .she made sure our stay was pleasant. rooms clean breakfast was great. Thanks to Helen Hayes and staff for making our 2016 convention a success.My overall experience was great. God Bless. janie

"Great Service - Par Hotel"

3
16/05/2016

Your staff is great! Very kind and helpful. The woman in the breakfast room as a hoot and genuinely wanted you to enjoy your morning. The beds were par to competitors in a 2 star group, It was an quick in and out for us and we had no major complaints. The price was right and the staff helped you overlook the little stuff .

"Best Western Hotel"

4
14/05/2016

The building is very old and the interior needs a makeover. The staff is wonderful and kind. The rooms are clean but, again the hotel is old. The hotel is also the residence of a night club on Fridays and Saturdays so be prepared if parking is scarce during these days. The location of the hotel is not the best area but, the beltway is very close.My overall experience was good also breakfast was good and fresh.

"Keep up the GREAT JOB"

5
02/05/2016

My stay was great. I arrived a little early and the FD clerk directed me to food which was a short walk from the hotel. Thank you. We then checked in after our food. Im a pain and the FD people were helpful and took care of my needs. Breakfast was great. The lady cleaning up and stoking everything was very sweet and carried great conversation with me. The room was so spacious we got a king bed and in addition to the large comfy bed there was also a pull out bed in the comfy couch. We didn't need it but that is awesome. Like I said I was a pain. I asked for extra coffee tooth brush tooth paste plates and they had it all for me. I appreciate all the help and kindness I received from the hotel's staff. Keep up the good work.

"Good Value, Clean Hotel, Great Location"

4
29/04/2016

I was rushed to find a hotel a the last minute and fortunately found this Best Western. The hotel is clean, a good value and a convenient location right outside of DC. The rooms a a bit dated, but I found them to be clean and well kept. The breakfast was bountiful and tasty.

"Would stay again"

3
26/04/2016

Check-in was a breeze. Rooms good size and clean. The staff was friendly and was able to meet most of our requests. I just wish our room had a refrigerator and microwave. Would stay there again and the hotel is recommended.

"Bed Bugs"

1
21/04/2016

Me and my husband were bitten multiple times by bed bugs in room 605; and experienced a lot of noise, laughing, music and bumping on the walls next door and children running out in the hallway throughout the evening and night. This room contained a few adults and several young children in it.

"Comfort, Leisure & Afforadability"

5
20/04/2016

The 2 nights I spent with my family provided the comfort, leisure and affordability I crave for. The hotel is in close proximity to malls and the city center. I will surely lodge in Best Western Hotel & resort next time I am in USA.

"Just What you Need!"

4
19/04/2016

The hotel appears to be a bit dated from the outside. My family and I reserved six rooms on the day that we were to arrive for my great aunt's funeral. I spoke to a lady named Laurie, who was wonderful. She let me know that she wanted my business and was willing to do what it took to get it. She assisted me in getting a great rate for our rooms. At first, I didn't know how many rooms that I needed so she let me book the rooms and cancel as I needed with no penalty. In addition to getting a great rate, we received a full, hot breakfast. During breakfast, Laurie walked around and greeted each guest. Her hospitality was wonderful. The rooms seem to be a bit dated, but I would consider and recommend staying at this hotel.

"personal"

5
08/04/2016

Best Western Capital Beltway Lanham is one of the very good Hotel to stay. The price for the rooms are moderate. It is good for business and pleasure trips. Well located from Washington DC and well connected to all forms of transportation There many place for all types of restaurants should choose to go out for a dinner.

"Best Western Lanham MD"

1
04/04/2016

Not a safe area!!!! Smells, musty, breakfast not great, not enough restaurants in walking distance, but I wouldn't walk there either as it's not safe and nothing close by, the Red Lobster across way looked boarded up and dark.

"Lanham Best Western"

3
04/04/2016

Friendly staff Room was clean Sound didn't work on 1 tv channel Breakfast was OK Shuttle was late Gift shop opened for a short time Furniture was old Isolated location Good location for freeway Lounge only open on weekends

"2016"

5
25/03/2016

I always have a wonderful stay when I come to the best western, the staff is super friendly. they go out their way to make sure you accommodations are met to your expectations. Lisa and Tish are great. I love staying here and I always look forward to coming back!!

"Surprisingly Pleasing"

4
19/03/2016

The outside is kind of weird. The front entrance is around back opposite of the road entrance. The area around the hotel does not look too bad during the day. The lobby reminds me of a colonial times library which is nicely done. The hotel staff was very accommodating and friendly. The room is very spacious and clean.The decor in the halls could use an upgrade. The price was surprisingly low for the service and the area. I would definitely recommend this hotel and would stay again.

"Our favorite stay once they cater to the teams"

4
14/03/2016

Ill give a good review simply because of the night manager/supervisor. We have stayed her for the junior Olympics for the past 3 years we always enjoy ourselves, but its hard to feed sports teams when the conference room and breakfast area is never available for rent. It has to be understood when housing students or athletes its easier to feed in house than to order out. so that simple accommodation would be wonderful for organizations.

"Best Western"

4
14/03/2016

The Hotel was clean inside, room was big and clean, services was good, they have a free breakfast services was poor one and half hour late and blame it on time saving. But overall was very good I such hope they could manage the breakfast better. Alot of athletes were stayed in the hotel the same day I was there I believed they also have the same experience for the breakfast. Because it is important for them to have a good breakfast and they go to competition. They end up left without breakfast.

"Least Expensive Two-Night Stay"

3
10/03/2016

We checked several places for a two-day lodging and even the one we had stayed at two weeks earlier had doubled in price. The hotel itself is nice and clean with a friendly staff. The room with a king size bed was very roomy and had a microwave and fridge. There is even a 'clean' remote which was a plus! I should have read ALL of the reviews but I did not. We were placed on the noisy side, and I do mean extremely noisy bypass side. The only way to block out the noise was to keep the tv on all night and since the room was a little warm the blower from the a/c unit helped a lot. Even though the sign indicates restaurant/bistro, there is not a restaurant on the premises and the bistro is only open Fri/Sat. The only food available for dinner is by a room service contractor. The complimentary breakfast was actually better than average.

"My Best Western"

5
02/03/2016

The customer service is excellent. The hotel staff are friendly. The hotel interior is excellent but the exterior isn't quite attractive. The room is decent although the bathroom is kind of small. The breakfast is okay with me.

"Great People, Great Rooms"

5
02/03/2016

I have had an excellent experience at the Best Western Capital Beltway. The staff is friendly and very helpful, and the rooms were well kept and clean. There are also many selections available for breakfast. I would definitely stay here again.

"BEST WESTERN IN MD"

5
28/02/2016

I will definitely come to this hotel all the time i'm in the area very clean ,great breakfast and terrific customer service .they also have a lounge with great all school music .i love it very convenient nice and clean parking

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
Thank you for taking your time to share your experience with us. Your feedback is greatly appreciated. We look forward to your next visit.

"good customer service"

4
28/02/2016

the front desk staff provided a good customer service.the room was clean.the environment was quiet.the food was good. even tough i went there late the staff made their best to satisfy me and served me according to my preferences.

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
Thank you for taking your time to share your experience with us. Your feedback is greatly appreciated. We are glad to know that you were happy with the property and services and that the hotel staff were accommodating to your needs. We look forward to your next visit.

"Great staff but not very attentive"

2
27/02/2016

I asked for a quiet room, but they placed a very noisy guest next to me on a night in which there were scores of empty rooms. This was lazy, and not very attentive to my original request. I actually checked out a day early.

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
Thank you for taking your time to share your experience with us. We apologize for the inconvenience from the noise coming from the next guest room to you. We will definitely follow up on the attentiveness of our hotel staff to be able to provide an exceptional service to all our future guests. We look forward to your next visit.

"Faded glory offering good value & location"

4
18/02/2016

Faded glory offering good value & location. You step in and find what feels like was a once upscale place (grand curving stairs, framed art, a faux library) that is a bit past its prime now. But it is clean, adequately maintained, friendly-staffed and offered excellent value for its convenient location to FedEx Field and the PG Sports complex. The room had nice beds, clean linen & all the needed conveniences. The highlight of the complementary breakfast was the pancake machine, that made them to order & delivered them to you on a mini conveyer belt. Overkill, but offered freshness & entertainment value!

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
Thank you for taking your time to share your experience with us. Your feedback is greatly appreciated. We are glad to know that you were pleased on the value and location of the property and enjoyed the hotel amenities especially the full hot breakfast. We strive to deliver our vision: To lead the industry with superior customer care. We look forward to your next visit.

"Very Pleased"

5
18/02/2016

This hotel offers a great location, professional and courteous staff, ample parking, beautiful lobby, full free breakfast, nice clean rooms, and free wifi. I have stayed at this location on two different occasions and I would stay again and refer to others. I ran over about 45 minutes on my checkout time, and no one call or harassed me at all. Very nice!

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
Thank you for taking your time to share your experience with us. You had given us a perfect score of five from your survey and we are thankful to your loyalty. We need more guests like you from hotel industry who shares appreciations and took time to express good experiences during their stay. We are glad to know that you were pleased on the value and location of the property and enjoyed the hotel amenities. We strive to deliver our vision: To lead the industry with superior customer care. We look forward to your next visit.

"Good solid hotel"

4
15/02/2016

We stopped here on a family roadtrip. We liked the service, room was clean and breakfast was decent. The lady at the front desk was friendly. It wasn't too far from Washington attractions either. We would stay here again.

"Another great stay"

5
13/02/2016

This is my third time staying at this Best Western and I enjoyed myself. The front desk personnel was very friendly and funny. The rooms were nice and toasty when I checked in which was great since it was freezing outside. I will be staying here in the future.

"Convenience to DC Theatres at Reasonable Cost"

5
04/02/2016

My wife and I frequently go to the theatre in DC where we lived for almost 40 years. This hotel allows us to make frequent visits and minimize expenses. Hearty free breakfasts and quick transportation to the city via US50 or the Metro from New Carrollton or College Park. We have yet to meet a member of the staff who wasn't friendly and gracious.

"Very pleasantly surprised"

4
22/01/2016

Quick check in, check out. Clean inviting lobby, for the price, I was expecting a pit. Not at all! Breakfast looked standard. The employees were almost all very happy, polite, helpful and professional. The hotel is in a marginal area, but the property was very nicely kept up and clean. Nothing is too far to get to, the interstate is just 2 turns. I felt safe traveling alone. I am still shocked at how nice the experience was.

"An ok hotel but front desk staff not very friendly"

3
21/01/2016

We arrived late at night after being stuck on the beltway in traffic for almost 2 hours due to numerous accidents. I did book on a second party site and I wanted a king bed. When I got to the hotel and requested we were told there were none we know that was not true there were only about 20 cars in the parking lot the hotel was not full!!! She didn't want to offer us the king because we didn't book on the Best Western site I am sure of that! When we checked in and went to the elevator there were bah towels on the floor next to the elevator soaked with I think coffee. I did let the front desk know about the situation. The room was clean but had a very strong perfume odor to it. If we had any allergies not sure we could have spent the night in the room. I just wish the women at the front desk would have been kinder after what we had just gone through on the highway she wasn't. It means we will take our business to another hotel on our travels through.

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
We apologize for the inconvenience and for our front desk staff not going extra mile. All rooms with king beds were taken that night. The hotel has a total of 31 standard rooms with a king bed. Sorry again for not exceeding your expectation and we hope to see you again soon. Happy New Year!

"Celebrated Our Birthday"

4
11/01/2016

My s/o and I celebrated our birthdays here (on a Saturday). We love that there is lounge/bar located in the hotel, so we didn't have to worry about driving anywhere after we partied. The crowd was mainly ages 40 and over and the DJ played a mix of new school and old school RB.

"Perfectly Acceptable"

3
06/01/2016

I have stayed at this hotel a number of times over the past 4 years. It's location was very convenient for me. The price is fair for the condition of the room and quality of the amenities. You get exactly what you pay for. The rooms at this hotel are very economical.

"No swimming pool"

2
21/12/2015

On the contrary indicated on expedia web site, the swimming pool was close. Big deception for children. The bed was good, confortable. The style of the room and hotel in generally was old style, maybe need refresh. Shuttle to metro station is good to take train to visiting Washighton by walk.

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
Thank you for your time to share your feedback. We apologize for the closure of the pool as we are in the process of converting from indoor to outdoor. We are glad to know that the bed and shuttle van service exceeded your expectation. We hope to see you again soon.

"Stayed a number of times"

3
20/12/2015

Stayed here a number of times when visiting Maryland. Friendly staff and everything needed at the hotel.. One complaint would be that there isn't a lot of options for breakfast. Location is good if you drive however I think you would struggle if you weren't. A nice Chinese restaurant nearby which is always helpful :) No luxury however everything that you need you can find.

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
Thank you for your time to share your feedback. We apologize for not exceeding your expectation on selections of breakfast items. We welcome your suggestions and we hope to see you again soon.

"Football Weekend"

4
15/12/2015

Hotel was older but in good condition. The one drawback was that we picked it since it had an indoor pool which was supposed to be open but was closed. The breakfast wea the usual items OK but nothing special.

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
Thank you for your time to share your feedback. We apologize for the closure of the pool as we are in the process of converting from indoor to outdoor. We welcome your suggestions on breakfast menu items. We hope to see you again soon.

"Excellent Price and Stay at Best Western"

5
15/12/2015

Was attending a party at a club at the Best Western Capitol Beltway hotel.... had a marvelous time and was even better to know I had a great, spectacular, clean room to return to after the club... and was even given a free breakfast voucher which was an added bonus.

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
Thank you for your time to share your feedback. We are glad to know that we have exceeded your expectation. We look forward on your next stay with us and wishing you a prosperous New Year!

"No hot water, roaches in the bathroom"

1
01/12/2015

No hot water, no maintenance personel to fix because of holiday. Moved to 2 rooms before hot water and room with handicap accessible shower as reserved. Final room, roaches in bathroom. Upon complaining to manager the next day, manager replied that maybe we brought the roaches with us.

helen h, General Manager at BEST WESTERN Capital Beltway, responded to this review
Thank you for your time to share your feedback. We apologize for not exceeding your expectations and we wish you and your family a Prosperous New Year.

"great stay"

5
28/11/2015

Friendly staff clean rooms and quite good breakfast easy on and off highway . this is my second stay at this Best Western . We stopped at another motel in the same area but the rooms were dirty so we left and went to best western where we stayed last year the other place was HOJOS .

"Website Photos Completely Misleading!"

1
18/11/2015

I booked a one-night stay at the Best Western Capital Beltway after viewing the hotel on its website. I chose this location because of its close proximity to DC and the photos on the hotel's website. I arrived at the hotel only to be greeted by rude, unprofessional staff who were not interested in welcoming me to the hotel or ensuring that I had a pleasant stay. I checked into my room only to find that the room was old, dingy, and the furniture and walls were damaged. The linens on the bed were also worn. The bed was also extremely uncomfortable. I would rate the sleep quality on a scale from -0 to 10 as a -0. There was noise in the hallway from other guests throughout the night, and the guest next door woke me up because he was speaking loudly on the phone late into the night using vulgar profanity. When I called the front desk, no action was taken. It was my understanding that this was par for the course in staying in this hotel. Upon checking out, I spoke to the manager who was also rude and unprofessional. Customer service is obviously not a consideration at this hotel. A few days later, I checked my credit card and saw a smoking charge for the room even though I do not smoke. I was traveling solo on business. I spoke to the manager, and he said that my room was checked and it smelled like smoke. After threatening to contact corporate office about this erroneous charge, the manager said that he would remove it. I would caution anyone who reads these reviews not to stay at this hotel because of the negative reasons I noted above and too many other grievances to list. I expect that there will be a generic hotel response to this review as I have seen listed. However, if you check the reviews over time, nothing has changed.

"Too Pricey for the Quality"

2
18/11/2015

As a customer, I feel that having the best possible room service, the cleanliness of the room should be superb and the rates should match the quality of the hotel. Unfortunately, I did not receive that. Instead, the breakfast was the one thing I looked forward to instead of the actual stay. Personally, I feel that I should be reimbursed for at least 5 days of my stay. I feel that since I've spent over $1,050.00 and stayed 18 days, I should have at least experienced a week of cleanliness.

"Reliable"

4
17/11/2015

I love my stay at the hotel. its was very peaceful and the housekeepers are awesome. I will recommend this hotel to my friends and family members. I will love to stay again at this hotel or any other best western hotels.

"Poor Customer Service"

3
17/11/2015

If you're going to attend the Bay Street Night Club, don't just mention that you're attending the club, also mention the Club discount. If you don't mention discount, you will be charged the regular rate. Some of them also need phone etiquette training (not welcoming hellos or have a nice day).

"Will come again"

5
16/11/2015

My hotel stay here was excellent. Will definitely stay again. The breakfast was great and the Bay Street Lounge was great with great food and music. My only issue, unfortunately the pool was closed. They should have made that a note while booking.

"Best Western-Beltway, Lahham, Maryland"

3
09/11/2015

The staff at Best Western were friendly and helpful. My grandchildren were delighted to see how room service arranged their stuff animals on the beds. The beds appeared to be a little smaller than queen size, as advertised. The breakfast food was good and a nice variety. Now the in-door pool was a disaster. As soon as I seen it I knew this was not the pool that was displayed in Trip Advisor...cluttered area, open doors/windows in the enclosure, water cold and dirt at the bottom of the pool. If you are looking for a clean, heated in-door pool for the Winter, this is not the place to go. They did offer shuttle to New Carrolton Metro, however it ran every hour or half hour, and not upon request.

"Overlooked metro accessible hotel option in the Capital Beltway area"

4
06/11/2015

This hotel has come up on my Priceline twice. As someone that stays in hotels frequently, I can tell why. It's got an older Southern feel to it that goes against the slick polish of most of the preferred expensive hotels that tourists favor. I give the hotel 4 stars for that reason. That said, it meets my business needs very well. I'm writing this review from a business center that I like better than the one at the Springhill Suites Marriott I just shared at that was clunky to use. The room was clean and well kept. Check-in took a little longer than my last hotel but I can live with that as that's more Southern charm than inefficiency. There's a nice guest shop for those who like that. There's also room service, a feature that's increasingly missing from newer hotels. I did not use the pool or the fitness center as I was focused on business. I'll likely write a second review in the future after seeing how the hotel functions on the weekend, when it has Friday and Saturday night entertainment for a $10 cover. I'm reluctant to write a review because I know that increases traffic that increases my rates when I use Priceline. Given that this hotel has earned my repeat business, however, I choose to overlook its quirks like the slower check in and a pancake machine that I've never seen anywhere else. I focus on its Southern Charm in an older facility. Southern Charm is distinctly lacking in most hotel options in the DMV and this hotel has it. I hope and pray this business grows, Prince George's County helps it grow, and early adopters get the satisfaction of discovering a hidden gem. Namaste and well done, Best Western!

"Okay hotel...below than average experience"

2
03/11/2015

False alarm fire alarm that cleared the hotel at 530 am for over 25 mins didn't help my experience. Talking to the firemen at the continental breakfast that responded to the alarm said it wasn't the first time this has happened at this hotel. No apology or mention at checkout either! After finally settling in and getting back to sleep. I was awoken by the cleaning staff who thought my room door was the water cooler. After about 20 mins of them socializing outside my door talking loud enough that I could easily follow their conversation I had to get up and ask them to move it elsewhere. I had the do not disturb sign on my door but guess that meant nothing to them. After asking them to move elsewhere still took them a few mins to move along. Not a good experience overall.

"Great hotel!"

5
01/11/2015

If you are in this area, you are in for a surprise as this is a beautiful hotel--don't judge it from the back when you drive up as the back is very deceiving. The front, the lobby and the halls are very beautiful with flowers everywhere. It is comfy and worth the money!

"Head of Family"

4
30/10/2015

Manager always available to assist.Atmosphere was homely and will recommend location to friends Location provides safety for children as is off drive way Support of staff was encouraging and the smile provided calming effect .

"Celebrating my birthday at best western was an excellent experience."

5
28/10/2015

Excellent breakfast buffet. For hot items, there were hotcakes, different varieties of great tasting bacon and , sausages, scrambled eggs, and hash browns. Pastries and breads of all kinds. For cold items, there was cereal, yogurts, variety of pastries and a variety of juices. The coffee was excellent as well. The rooms were clean and quiet. Shuttle to the train station was an added bonus. The staff was friendly and helpful in locating eateries and places of interest.

"Clean, friendly, pool hours weekdays 6-10p & weekends 3-10pm"

4
27/10/2015

pros - friendly staff at hotel - greeted & asked if anything we needed every time we passed by nice buffet breakfast - turkey & pork bacon, turkey sausage (not sure about pork), pancakes, 3 types cereal, pastries, fruit, french vanilla creamer as well as milk, Orange Juice, Coffee, Decaf, Tea- they give out tickets for the buffet & the first 2 days nobody collected them then on Sunday 25th of October we had to have them shuttle from hotel runs on the hour to the New Carrollton Station which has both Metro & Amtrak Amtrak is the first stop out of DC & costs $5 one way (about 70 cents more than Metro). Metro you have to change over once to get to DC. We used Amtrak and it is around 10 minutes to Union Station. Room was very clean, alarm clock, nice closet, soap, shampoo, conditioner, hair dryer, hubby said bed was soft but I slept like a baby, the AC worked excellently There was a mishap which caused a mess that needed to be cleaned up. It was cleaned up impressively quick. Cons No safe in the room. Pool hours - 6-10 pm weekdays 3-10 pm weekends & I wouldn't call it heated. Yes, they have heaters running but we all considered it truly cold. They ran out of towels both nights we used the pool. You could also see where they hosed the whole pool area down each day but there were still signs of algae on the concrete around the pool. The van/transport driver didn't get out to open/close the van door unless you had luggage. He looked at us 3 times & looked away until my husband opened the door. When you were on the outside of the van it was no big deal but closing it from the inside was a bit tricky. I wanted to give them 5 stars because of the staff attentiveness & the cleanliness of the room but just couldn't when the driver's behavior was unacceptable & the pool was freezing to me. I also like to swim so was disappointed with such limited pool hours. I was told that the heater had just been worked on so I know they are trying to correct the pool situation. Finally, not the hotel's fault but the coat check person for the bar was extremely rude to my husband.

"Nice Surprise"

5
27/10/2015

Looking for a quality clean and secure hotel on a trip northward to a wedding. Was concerned no knowing the area and arriving at night visibility was not the best. However once inside, anyone can see how well the building is maintained. Place was very clean and pleasant in appearance. The rooms were the same and I particular liked the design of the bath and shower. Beds were comfortable and clean all else was fairly standard. Breakfast room was very nice and the pancake maker was very cool. Had a great breakfast before we left to continue on I95 North. One minus, online directions were not the best, According the the instructions, had i continued following them, I would have been very lost. I fortunately turned left instead of right, as written on the web page I printed and found the place. Otherwise great and I strongly recommend this place for staying overnight.

"Enjoy My Stay"

5
20/10/2015

I was most impress with a certain lady by the name of Ms. Lisa. She really was very professional on the phone and in person. I had the opportunity to leave my room and come and talk with her. She took me on a tour of the hotel.

"Breakaway"

4
20/10/2015

Hotel is about 40min (15 miles) drive from the center of the city on a good day. The metro/station is about a mile away, but there is a shuttle bus leaving on the hour, if not there is a sidewalk & crossings. The metro takes you to all parts of town in about 25mins & is a cheaper way getting into town. The main line trains run to Baltimore/New York. The hotel itself was in a good state for its age & there was some repair work taking place, but this was kept to a minimum. Room was clean & fresh with fridge/microwave. There was a good amount space to move around. Several shops/takeaways around there area, some doing delivery. Breakfast was breakfast for America. Staff where friendly & plight.

"Bad Experience"

2
19/10/2015

This is not a good Best Western Hotel. They have a club that goes until 3 AM on Fridays and Saturdays. The location is not inviting. They do not have microwaves or refrigerators and when you ask to use the one in the breakfast room, they think you may steal the items they leave out.

"Hotel was very good"

4
14/10/2015

No fridge rooms was very clean and was in a good shopping place staff was friendly parking was good just that I needed a fridge. Breakfast was hot always on time and staff was helpful as well I would stay there again.

"Good place for the price"

4
13/10/2015

Clean, friendly staff, and great breakfast. Only observation is that they have very nice TVs but its an analog signal. Good location for my NASA training. Right near an Interstate highway but the noise was minimal.

"Hotel great.. area not as good."

5
03/10/2015

Hotel was very nice, clean, well staffed, nice room. Breakfast was great, nice selection, food was good. Only problem is that it is not in a great area, and no restaurants nearby. You have to drive pretty far to find decent places to eat.

"Overview"

3
02/10/2015

Hotel is good, but some staff needs customer service training and courteous treatment of guests. Good value and comfortable rooms, but function has restricted sitting capacity. Guests lost items are not treated with due care.

"Great hotel"

5
27/09/2015

we stayed here before liked it so we will always use this hotel, From the time we checked in till we left we had a good stay, The rooms were nice bathroom was a little small breakfast was great food was hot and plentiful good selection of Danishes and biscuits. All the staff was nice We will be back soon

"Stay Somewhere Else"

1
22/09/2015

The rooms and accessories are outdated and poor quality. The staff is rude and unhelpful. I had to move to a new room right in the middle of a 3 night stay because water was coming through the ceiling and was moved to a less desirable room by very indifferent and rude staff. They did not even apologize for the inconvenience. The music from the club downstairs was really loud and pulsating all the way up to the 4th floor. If you have any options at all, stay somewhere else. This place is a dump!

"Excellent"

5
19/09/2015

We didn't plan any of our stays on this trip, but ended up picking Best Western twice. Both times we were very satisfied with the quality of every aspect of our stay. Best Western will continue to be a choice for us on future trips.