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Best Western Plus Rockville Hotel & Suites, Rockville

4.0/5  - basé sur 1047 notations.
1251 W Montgomery Avenue, 20850-3133, Rockville, United States - See map

Our Rockville hotel features government rates in the Washington DC area, along with a convenient location close to Washington DC. If you need easy access to business travel in Rockville, MD, our hotel is in the perfect location. Hotels near Rockville, MD provide a great location and an unbeatable value. Washington DC is just 12 miles away, which makes it easy for our Rockville hotel guests to go into the city for leisure, sightseeing or business. Complimentary wireless Internet is available throughout the hotel to make guests feel right at home. We also offer a free shuttle to the Metro, shopping and dining at our Rockville hotel. Before a full day of sightseeing or work, you need a great, filling breakfast to get started. That’s why we offer a free, hot full American breakfast buffet every day with waffles, pastries, fruits, cereals, yogurt, juice and 100% Arabica coffee. Hotels in Rockville, MD have a superior location that allows for easy traveling. Government travel in Washington DC and Rockville is also simple with our meeting facilities, and we regularly host government employees at our Rockville hotel. The National Institute of Health (NIH), BAE Systems, Aeras and Rockville businesses all choose us when planning a corporate event or business travel in the region. With our free shuttle to the Metro, we’re just steps away from Washington DC’s major attractions. Our Rockville hotel offers a great value compared to the prices of downtown DC hotels. TripAdvisor and guest reviews agree that our value, spacious accommodations and friendly service make us a local favorite. For your next trip, stay with us and enjoy well-appointed rooms and the best location in town. Whether you’re here for government business or simply on vacation, we’ll take care of you. Luxury bedding, peace and quiet are all yours at our Rockville hotel. Book your private room at Best Western Plus Rockville Hotel & Suites and enjoy a great vacation! Enjoy your stay. Management reserves the right to not provide accommodation to persons of an age of less than majority unless accompanied by an adult. Proof of age may be required at check-in.

Best Western Plus

Rockville Hotel & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
GreenLeader Silver
 
based on 1047 guest reviews
NOTE ISSUED
Excellent
403
Very Good
327
Average
178
Poor
73
Terrible
66
REFER TO NOTICE
Business Business
259
Couples Couples
226
Family Family
395
Friends getaway Friends getaway
64
Solo travel Solo travel
74
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Place to Spend a Night Away From Home"

4
16/09/2018

The hotel and room was exceptionally clean. Had everything we needed. Amenities were provided. Pool was closed and that was a bit of a disappointment but I guess since it's September? I didn't ask about it. Beds were very comfortable. Wifi worked well. I had assignments to do for class and completed them in time. Breakfast was offered at reasonable hours and had something for everyone. No complaints about the food. All service personnel were very kind and helpful. Water pressure in the shower was awesome and had plenty of hot water. I'm a smoker so going down the hall to the elevator and outside around the side of the building was a little inconvenient. Overall great stay and if I ever get to this area again I would definitely stay at this hotel.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We appreciate the great feedback and are motivated to keep working hard to exceed your expectations. We have an outdoor swimming pool, which makes it seasonal. We hope that you will get to use on one of your future visits. We look forward to welcoming you again.

"Uncomfortable beds and noisy room. Breakfast food was not good. Breakfast area not clean. Stole my cash!"

1
11/09/2018

Uncomfortable beds.Breakfast food was not good. Breakfast area not clean. One staff member was walking around chewing food by the serving area. It was digusting! Left 2 items behind. One found and is supposed to be mailed to me. The other item had 87.00 in cash in it and I was told that was not found.....dishonest staff.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Dear Ms. Pezzino. Per our email exchange of today, our staff did not find your cigarette case. We have had our housekeeping staff turn in very valuable items including cash. It could be that our housekeeper mistook the cigarette case for something that a guest discarded and did not save it. She would have had no way of knowing that it contained money as you are alleging Please rest assured that if we ever find it, I would be more than happy to contact you. Again, thank you for choosing our hotel. We hope that you give us another chance to serve you.

"Bad experience"

1
10/09/2018

Be careful before wasting money on best western. Bad experience.I will never come back. Bugs in the room, noise, hotel is not clean at all. Bed making noise. Never again. Breakfast was horrible and disgusting

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you again for speaking with me briefly this morning. I am still expecting the call back that you promised. Since you posted on another website that you never reported any of your concerns to us while in-house, we would appreciate more feedback. We apologize for any inconvenience caused.

"Handicap Hell Hotel"

2
04/09/2018

When looking for a weekend getaway in the DC area for Labor Day, I selected this hotel because of a great stay almost a decade ago. Unfortunately, time has taken its toll on both myself and the hotel as a significant building/remodeling project was underway. In my own case, I've since been relegated to using a wheelchair about 99% of the time. I'd reserved an accessible room and requested a low floor in the event of an emergency evacuation. The room I was given was on floor 5 (out of 6) and not accessible. In fact, I couldn't even get into the bathroom and needed to use one on the first floor off the lobby!!! The 2nd floor poolside restroom was also not accessible. One of two primary elevators was down the entire weekend and shortly after we reached our room, the OTHER elevator went down for several hours as well, which put a serious cramp in dinner plans and had me sweating about getting back down. I was happy to see that the hotel's shuttle was lift equipped but that was quickly crashed when the driver at first didn't even realize that he even had a lift, then refused to try it. I brought this and several other complaints to the attention to the clerk at check out in his presence and he changed his story again to not believing that it worked. On Sunday, our final full day, we decided to go shopping and try to relax, but found some tool had parked their Accura in the handicapped lift area and my wife had to pull our car out for me, plus I had to jump the curb coming and going with the sidewalk ramp cut was blocked. (I'm pretty sure said tool is a player for the Atlanta United soccer team who was playing DC United that weekend and they were staying at the hotel as well. I'm glad you got beat.) A few positives...breakfast was still good & I know not to eat the potatoes because they load them with onions and peppers. The first floor restroom handicapped stall, while tight, was equipped with its own sink so I could wash up in relative privacy. I didn't use the business computers this trip, but had no problems with the public wi-fi.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for posting a review. I would like to apologize for any inconvenience. It must feel really bad to experience the things you stated. As with every other review, I investigate to find out how our hotel handled the issues raised by the reviewer. Unfortunately, I could not do that in your case because the name "Buckimion" is not registered in our system. Regardless, please know that the experience you had is not normally the case with us and we are so sorry for not exceeding your expectations. If at all possible, please give us a call at 301-424-4940 and reference this review. We hope that you will give us another opportunity to provide you with superior customer care.

"Accommodating staff"

4
30/08/2018

We booked this place to break up a long journey. We'd had a long summer working away and we'd missed our wedding anniversary so when I booked I put in a cheeky request for an upgrade. To my surprise this was honored and we were upgraded to a really nice room! The only problem was that the AC was really loud and rattling and we couldn't get online. When I called, the guy at the desk didn't seem to care but I pushed it with him and he came up personally and opened up the master suite for us which was like a little apartment. We got online for our Netflix and then had an amazing and quiet sleep! You can't ask for more than that! The breakfast was an appalling display of sugary garbage but that seems standard with this kind of hotel. The value for money here was excellent and the staff were accommodating (despite needing a nudge). I'd stay here again.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. Regarding the upgrade, the pleasure was ours. We really value our guests and will not hesitate to go the extra mile in providing superior customer care. We are glad that you enjoyed your stay. We look forward to welcoming you again.

"Rude Management"

2
19/08/2018

Got a nail in my tire from construction going on at hotel. Also some construction going on close by within the entrance. Manager would not acknowledge. Black mold in my suite. Water temperature didn't work in the tub.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for the review. We really empathize but hotel is not undergoing any kind of construction. Please accept our apologies for any inconvenience. We hope that you will stay with us again.

"Amazing experience. We loved it."

5
18/08/2018

Lifeguard always present at pool which was very satisfying, since my daughter is 5 years old. Shuttle service was amazing. We called from metro station and shuttle was there in 10min. Food was great. We really enjoyed our stay.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We are so glad that you enjoyed our pool, shuttle and breakfast. We value your feedback and will continue to work hard. Please stay with us again.

"Pleasant"

5
15/08/2018

Very Good stay.All staff members were nice and polite.Good FacilityClose to train station.Clean.Quick service. No Complaints. Shuttle can take you nearby places where you can take nice walk, have some good food.There is a movie there where shuttle can drop you.Excellent property.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We really appreciate the feedback. Please stay with us again.

"Lovely service"

4
13/08/2018

Front desk was so helpful and cheerful, I noticed even with a grumpy customer ahead of he, they were kind & sympathetic & unfailingly polite. I wouldn't have been! The breakfast staff were attentive & cheerful. Also given this location, for your What sort of trip, you could add 'medical'/

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you again for being so kind and supportive to our front desk staff. Our aim is to provide superior customer care to all of our guests. We value your business and hope that you will stay with us again.

"Dumpy Best Western Plus Rockville, MD"

1
08/08/2018

My Husband and I stayed at this hotel for 2 nights in August. We had previously stayed there for 2 nights in July 2014 and the rooms have been on a downhill slide for sure. There was construction everywhere of offices around hotel, hotel did not have any entrance or exit markings to register. The hotel receptionist was polite and friendly upon our arrival and the lobby was attractive. However upon entering our room that was another story. The wallpaper was peeling, the sheets did not fit, the microwave was old and was difficult to operate, the pillows were small and completely old and lumpy, the bathroom faucet was crooked and falling off the tub, the mirror above the sink was chipped. Basically the room needed complete renovations and was many years overdue. This room should not be allowed in a Best Western Plus and my husband agreed that we stayed in a dumpy hotel. We had stayed in a beautiful Best Western Plus in Henderson, NV in May and we would have been happy if this one was 1/10th as nice. NEEDS COMPLETE RENOVATION

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We called the phone number we have on file for you and left a voice message. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service.

"Perfect Overnight Retreat"

5
08/08/2018

I brought my 94-year-old father here for a local overnight outing. The front desk staff were very pleasant, and the room was clean and comfortable. I had requested a room near the elevator because of my Dad's mobility, and the lady at check-in mentioned that our room was immediately straight ahead when we exited the elevator. The room was well stocked with amenities. The free breakfast buffet had warm and cold options and was better than most I had experienced in other hotels. Dad and I were both very impressed, and we look forward to a future stay.

HNegash, Front Office Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for the positive feedback. What a privilege to have you and your 94-year old father stay with us. Please do let us know when next he will be coming with you. It will be our pleasure to specially recognize and appreciate him.

"Find another place to stay. It's not worth it."

1
03/08/2018

Managment was very unprofessional. They make changes to your bill without telling you. I checked out two days ago and I am still being charged for things. I wish I read the Google reviews before I booked a room here. I will never stay at best western again.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you again for staying with us. By asking you to pay the stipulated pet fees when you stayed with your dog, our hotel was merely following the Brand approved standard. We will continue to work hard to provide superior customer care to you and our future guests. Please stay with us again.

"Pleasant Stay!!"

5
31/07/2018

Hotel was nice and presentable. Although it was near main highways and there was construction on the other side of the parking lot, neither bother us during our stay, even at nighttime. Room was nice and looked like it had recently been updated/renovated.

"Fri-Sun first time at this location. Family reunion "

4
22/07/2018

Wanted to rid of my trash in the room no garbage bins in hall. Asked rep at front desk and she said “TAKE IT OUTSIDE”(and put it in the garbage). Unsupervised kids playing with the serving food ??????

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us and for providing a feedback. Our housekeeping staff do an excellent job of taking out the trash every morning. Thank you for going above and beyond. We look forward to welcoming you again.

"Good Hotel,Nice Stay"

5
11/07/2018

My stay was very good. We arrived late and noticed there is construction around the hotel, but it didn't interfere with the hotel. Desk person was very accommodating giving me a room near the elevator. The room was spacious, and clean. The beds are high so if you are short(like me) you might need a step stool. There was a wide screen TV and good internet. There was a refrig, microwave and coffee maker. In the morning we could see the cranes moving but heard no noise. Breakfast had a good assortment,eggs,bacon,sausage,home fries. There was hot and cold cereal, a waffle station.Bread,toasted if you wanted,pastries,fruit and yogut. Coffee and juice bar. I have booked this hotel in October for another stay.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We appreciate the feedback. We look forwarding to welcoming you again.

"Very nice 2-night stay !!"

4
08/07/2018

We generally stay at Best Western when we travel in the U.S., but because of reviews we had read, we were not sure about this Best Western Plus in Rockville. We decided to give it a try, since we were staying only for 2 nights. We had no problems at all. We found the room spacious and clean, with a modern large-screen TV and efficient internet service. Our room was on the 6th floor, which we found to be very quiet. The breakfast options of scrambled eggs, potatoes, sausage, bacon, waffles, danish pastries, etc., were more than sufficient. We would have no problem staying here again.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We really appreciate the feedback. We look forward to welcoming you again.

"Ok...."

3
15/06/2018

Breakfast definitely needs more variety on hot items same choices get old quick if it's an extended stay...staff was OK nothing over the top....room was dated and shows its age hotel in need of renovation to stay on par with other newly renovated Best Westerns...I would possibly stay here again if on a budget.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We appreciate the feedback. We will continue to renovate and upgrade to exceed your expectations. Please stay with us again.

"Bad service provided by Rockville & Suite"

2
11/06/2018

To the management, It made me disappointed when check in with group but no help from hotel to take care of heavy luggage. The carpet in room is not dry and bad smell that make me sore throat. Braekfast run out of apple and available after order 2 times. Staff in the restaurant is not in uniform. What do you think about your hotel? With regards, Moi

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We appreciate the feedback. You mentioned that you were with a group. When groups request Baggage handling, they would give us arrival / departure times for the baggage handling. We would schedule staff members to handle that. Unfortunately, we have had groups who give us 8:00pm arrival time but do not get to the hotel until after midnight. We have also had groups who show up two hours before the Expected Arrival Time. Regardless, we have always had staff on ground multi-task to make sure that groups are taken care of. We apologize for any inconvenience during your stay.

"Don't stay there."

1
10/06/2018

Looked nice in the pictures, was so much outdated, not to say the smell in the lobby was horrible, dirty. The bathroom was disgusting we had hair on the bathroom door, mold on the ceiling, this could go on and on and on....even the refrigerator was dirty inside had coffee everywhere. We had to wiggle 20 time handle to get in the room. The only good thing was the waffle maker.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for the review. As a follow-up, we tried a search in our system to locate the room you stayed in, unfortunately nothing came up in your name. Regardless, we apologize if we did not exceed your expectations. Our rooms and hallways have recently been upgraded and new carpets installed. We will continue to work hard to better serve you. Please stay with us again.

"Average Best Western Hotel"

3
25/05/2018

From the perspective of a 14 year old... Recently went on a DC trip with my school we stayed at this hotel. The rooms were not as high quality as some. It is just a place to sleep. The beds were very comfortable other than finding a few hairs from previous guests under the sheets (which you would sometimes even find in more expensive hotels). The bathroom was okay, though small and crowded. Depending on the time you were taking a shower depended on the temperature of the water. The room had blackout blinds over the large window which did a good job of keeping the room quiet and dark overnight. The room also had a large flat screen TV. We had no problems with house keeping when we came back at night our room was clean and had fresh towels. Went to eat breakfast in the morning, because we were part of a large group we were put into the small ballroom and another large conference room. These rooms were very run down. Wouldn't recommend looking into the light fixtures to see all of the dust and dirt. Chairs and tables were comfortable. There were not very many decorations inside the conference room. The highlights of the ball room were some cool glass lights. The food was okay our group got some eggs. We also had bacon or sausage, potatoes, and French Toast sticks which were surprisingly good. There were also two types of cereals (cheerios and corn flakes) which I ate. They also had good “light and fit” yogurt and some juices, coffee, and water. No fruit options other than some apples and oranges. I would want some fresh fruit options such as cantaloupe or pineapple. It appeared that in the regular breakfast area these fruits were available along with other options, such as waffles, bagels, etc. Had no real interaction with staff that I could give them a review. Other than the staff serving breakfast was very attentive. Overall an average hotel that would be okay for the price.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you so much for staying with us. We particularly appreciate the detailed feedback. Thank you for telling us what you liked about your stay and how we can improve. Please know that we are using your feedback to provide superior care to all our future guests. We hope that you will stay with us again.

"MY 2-day stay at BWP"

2
15/05/2018

When I read the other reviews, I had to wonder if I had stayed at the same facility. I stayed two nights, about a week ago. It took almost half an hour to check in. When I got to my room, there was no heat. I called the front desk, who sent up someone to check the (excessively loud, non-functioning) heating unit. No luck. He left, saying he was going to try to get another room for me. About a half an hour later, he returned and told me he had gotten me an upgrade to a suite. I packed up and headed off to my new suite, and discovered... Guess What... NO HEAT!!! By this time, I was too tired to fight, so I just went to bed. Breakfast the next morning was the typical hot/cold buffet and was fine. The next morning, however, I arrived an hour after breakfast had started and found nuked bacon, burnt, dried scrambled eggs and refrigerator-cold sausages. Yummm. I opted for an overripe banana and a small yogurt. My suggestion: next time you are in Rockville, check out alternative lodging.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We work very hard to provide superior customer care to all of our guests, we apologize if that was not your experience. Please know that we are using your feedback to ensure that you and our future guests have a great stay with us. Please stay with us again.

"Poor customer service"

2
15/05/2018

3 separate occasions we contacted the front desk about a problem in our room (missing tub stopper) and all 3 times it was ignored. The problem was so easy to fix but they ignored the problem, continually.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for expressing your concerns to us prior to check out. We addressed the issues raised and were glad that you accepted a compensatory 5000 bonus points posted to your Best Western Rewards account. We hope that you will give us another opportunity to exceed your expectations.

"Good stay and reprieve from DC traffic"

5
02/05/2018

We arrived pretty frazzled from the crazy DC traffic( probably as bad if not the worst I have seen in the USA). We were pleasantly greeted by a good receptionist and found our rooms to be clean and tidy. They offered to enroll us in their frequent visitor plan which we immediately did. I always partially judge a room by the quality of the shower and their showers were good. Would stay here again if I have to visit Rockville again.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We work very hard to provide a home away from home environment for our guests. We are glad that you had a great stay with us. We look forward to welcoming you again.

"A great friendly hotel easy of access"

5
28/04/2018

I always stay at this Best Western when I need to be in the DC area: I can drive to the Metro (Red Line), leave the car in a parking garage and be downtown within half an hour to visit museums or in the National Archives doing research, I can also drive out to any place in the US without having to go thru' town. The staff is very friendly, ready to help if need be. They make you feel welcome. The rooms are large, many have been renovated. The only thing missing for the time being is a restaurant for dinner but it will come.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We appreciate your loyalty to the Best Western brand. Thank you for the feedback. Please stay with us again.

"delapidated rooms"

1
20/04/2018

Blood stain on the rugs, thermostat does not work, furniture falling appart, paint patches hanging from the ceiling, more suitable for school outing stop than family or business stay. Could not sleep since each day a new busload of kids run across the corridors

"Won't return"

2
15/04/2018

Beds are comfy, hotel needs an update, construction all around means little parking, heating/cooling works in some rooms not others, pool closed, some door handles upside down, tacky art, staff poorly trained and don't follow through on requests. No restaurants within walking distance. If you can afford a little bit more you'll be happier at a different hotel.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us and for providing a feedback. We are working very hard to provide excellent care to all of our guests and we are sorry if that was not your experience. Thank you for telling us what you liked and how we can improve. We are also sorry that the beautiful artwork in our hallways are not to your taste, we have actually received several compliments about them. Our hotel is not responsible for the construction in our area, however we have been assured that it would be completed soon. Our outdoor swimming pool is seasonal and will reopen soon for the summer season. Our heating/cooling system can be adjusted to accommodate guest's preferences, our on-site engineering staff are available to assist if needed. We sincerely hope that you will give us another chance to take care of you.

"Watch your credit card,"

3
08/04/2018

I stayed here on April 7. My rate including taxes was 102.47. I checked in and signed the registration for that amount. Imagine my surprise when a short time later I got notice from my credit card company I was charged 119.06. I checked with the front desk this morning was told they always add 15% then refund after checkout. Clerk then pointed to a placard at desk. I pointed out placard said that only applied to debit cards but I used a credit card. She said I would get it back in about a week from my credit card company. WHY are you charging the extra 15%? This is a franchise location. Does best western know you're doing this? And if you are tell customers. It shouldn't be a surprise.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We appreciate the feedback. Our apologies for any miscommunication that might have occurred. Our hotel is in conformity with Best Western standards per security authorizations. The reason that the sign at the Front referenced Debit cards only is because credit card authorizations are automatically released at check out, as you may have experienced. Again, please accept our unreserved apologies for the miscommunication and for any inconvenience caused. We hope that you will stay with us again.

"Great Location for DC"

5
07/04/2018

Very pleased with our stay. The location is close to a Metro station with lots of parking making it very easy to get into DC. The breakfast is pretty standard but was well tended and continuously stocked by very pleasant and courteous staff.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We appreciate the feedback and invite you to please stay with us again.

"Adequate hotel"

3
05/04/2018

This hotel was fine. Service is average. Location is good but expect lots of traffic if you plan to visit around. The hotel is close to 270 which has lots of backups. Check In - went smoothly. Would have been nice if the lady checking us in had smiled. When it comes to customer service one of the best and easiest things to do is smile. Room Service - N/A Restaurant(s) - breakfast is included with your room. It is a full buffet style breakfast, all you can eat. Includes scrambled eggs, link and patty sausage, potatoes, make your own waffle, cereal, muffins, yogurt, coffee, tea, and juices. Food quality - average Temperature - good Service - self serve Beds - we had a King bed Sheets - fime Pillows - fine Comfort - good Nightstand (s) - had two! Bath room - Number of sinks - one Water pressure - fine Hot water - could be pretty hot Products - ok Counter Space - adequate Magnifying mirror - No Shower - tub shower Tub - yes Towels - 3 towels, 2 hand towels, 2 wash cloths Hair Dryer - yes, but does not have a cool setting/button Electronics - clock radio with sound machine, Flat screen TV, safe Housekeeping - only left one small square of soap. We had to move it between the sink and shower Entertainment - did not see any Room - Size - good Table - no In room coffee makers - yes Make up area - no, I used the desk Closet space - has an wardrobe Air conditioning - fine Furniture - King bed, 2 nightstands, large desk, rolling chair, chest of drawers with TV on top Safe - YES! We are surprised at the hotels that do not have safes in the room Mini Bar - no WiFi - yes Special Requests - didn't have any Refrigerator - yes Microwave - yes Toaster - no Coffeemaker with supplies Ice Machine - yes Pool -yes, didn't use Pets - not sure as we didn't require Beach - no Bars - not sure Bugs/ Creatures - didn't see any Front Desk - OK, nothing special Parking - yes but there is construction nearby and on the way to the hotel Excursions - no

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We especially appreciate the detailed feedback, thank you for your time. Please know that your feedback is a tool that we will use in providing excellent customer care to you and our future guests. Please stay with us again.

"Outstanding as always"

5
23/03/2018

This Best Western continues to meet ore exceed all guest expectations. I especially enjoy the wonderful hot buffet breakfast. They serve every possible food and drink that anyone could possibly desire.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank for your loyalty to the Best Western brand. We appreciate the feedback and look forward to welcoming you soon.

"Ok, but will try a different one next time "

3
17/03/2018

Stayed there for a week in a king suite. Outside of rush hour, it is a bit less than 30 minutes to downtown DC. Pros: good breakfast, very friendly staff, clean, easy to park, very good wifi once you were able to connect (took a few tries), very quick access to the 270, fridge, microwave and coffee/tea maker made the trip with kids easier. Contrary to others, found the walls to be quite thick, never heard any noises, even between the two sections of the suite we were in if the door in between was closed. Cons: the hotel phones never worked in our room, king suite was advertised as two adjacent rooms, each with windows. The one we were given had a window in the room that had the bed, but not in the living room. There is some construction at the back of the hotel, noise started at about 7:30 am. While the breakfast was good, it is only served from 7 to 9 on weekdays, we found that to be a bit of an issue with the kids. Never used the shuttle service, but it seemed to be running constantly. Would recommend for a couple or people without kids, but advice to ask for a room that faces away from the construction, which would likely face also away from the highway.

"Was in the area and I needed a good night sleep."

1
01/03/2018

The Hotel offered individual "Thermostat controlled AC/heating system" This however is not the reality. You have AC in the summer and Heat in the winter, but on a warm day in the winter your room may get to 80 degrees F without a way to cool it off so you have to try to sleep in very warm room as the windows are also fixed shut. The noise from the roof fan vibrates the room all night. So much for a good night sleep. I just wish they had offered a true fact as how the temperature is controlled.

"Ideal for Overnight Stay"

3
28/02/2018

I stayed at this hotel overnight during a drive back to New England from the South. I chose this hotel due to its location. It has easy on and off off the highway and because it is dog friendly. The dog fee was reasonable at $20 per night. I also liked that there was a fridge in the room. I have some negatives such as the HVAC unit not working well. The room was extremely warm and I had to sleep with the window open. The bed was extremely high (I am 6 foot and when I sat on the edge of the bed, my feet dangled at least six inches) and extremely firm. I could not get the free wifi to work. I was unable to try the free breakfast because you have to eat it in restaurant and cannot take it back to your room but I could not leave my dog alone in the room. As mentioned, ideal for an overnight stay. I'm not sure I would recommend it for more than that. It was good value for the cost.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We apologize if we did not exceed your expectations. By providing a feedback, you are helping us improve to serve you better. We hope that you will give us another opportunity to provide you with superior customer service.

"Overall ok - Good for the price -"

4
18/02/2018

This hotel is right off 270 and Montgomery Ave - Decent rooms, clean, maybe a little dated, but adequate - Free breakfast is 'edible' if you are not on a diet, or real picky about eating uber-healthy - Staff is friendly and helpful.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us and for providing a feedback. We hope to welcome you again.

"Modest hotel at a modest price"

3
18/02/2018

Pros- $80/ night Very clean Free, decent breakfast Fridge and microwave in room Hot shower with good water pressure Cons- Decor needs and update Lumpy pillows WiFi was so slow, as to be unusable The thermostat in room wasn't very responsive. Couldn't get temp lower, even on a snowy, icy night. Overall- good value for the low nightly rate- I stayed here rather than drive 2 hours home in bad weather, and I would do it again.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us. We appreciate the feedback. We are working hard to see that all of our guests have a great experience with us. Your feedback has helped us identify areas of improvement. Please stay with us again.

"Not Bad...."

3
01/02/2018

My room has been clean and I didn't experience any issues except “hotel living” issues... loud neighbors/thin walls, kids running in the halls, etc. Staff have been very friendly during my interactions. While I haven't eaten breakfast here; it has smelled delicious. The hotel can use some updates/repairs (cracks in ceiling with evidence of previous caulking attempts, no vent in bathroom) and there should be a manual television guide (rather than just channel 01). Overall it serves its purpose but I'd love to see this have a remodel overhaul.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us and for providing a feedback. You are helping us to ensure that you and all of our future guests have a great experience with us. We look forward to welcoming you again.

"Who Needs Hot Water Anyway?"

2
25/01/2018

Its winter, I've been on the road and I need a hot shower. My bad luck (or their poor maintenance) that the hot water system went down. Stayed here last summer, and the Saturday night party noise was unbearable. Seems like something is always going wrong. Plan to find another hotel for my next trip to Rockville in the spring.

HNegash, General Manager at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying with us and for providing a feedback. We sincerely regret the unfortunate coincidence of not having a great stay the two times you have stayed with us. We are so sorry and take it as a challenge to make sure that you experience the superior customer care for which we are known. Please give us a call and afford us another opportunity to take care of you.

"Christmas Day & Cold"

4
16/01/2018

Christmas Day visit with family and The Best Western was very close by to the relatives. We were greeted with a smile and welcomed to the hotel. The room was decorated very nicely and the bed & pillows were exceptional. The bathroom showed some wear and there was some mildew behind the door. Our morning breakfast downstairs had a variety of good eats, fresh eggs, sausage, beacon, fruit, cereal, etc. The downside was there was no heat in the dining area and it had to be one of the coldest days in the area. There was some building going on around the property and some of the roads were closed off. Checkout was fine and the staff apologized for the no-heat situation.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for staying at our hotel and for taking the time to write about your experience. We appreciate your kind words about our hotel, especially about the staff. We apologize for the inconveniences that you experienced. We truly hope you stay with our hotel again in the future.

"Excellent Hotel close to 270"

5
08/01/2018

Stayed here last night. Delightful experience. Friendly staff, clean and spacious room, wonderful breakfast, gas station across the street, and close to main street in Rockville. Will stay again since it is also pet friendly.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for choosing to stay with us and for taking the time to write about your enjoyable experience. We look forward to having you stay at our hotel again in the future.

"Great Experience"

5
02/01/2018

The staff was friendly, knowledgeable, and professional. The rooms were clean and spacious, there was even hot water and great water pressure. The breakfast was tasty and the service was impeccable. Overall, the stay was great.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
THANK YOU for choosing to stay with us, and letting everyone know about your happy experience. We look forward to welcoming you again in the future.

"Great Value"

5
30/12/2017

This is an amazing stay! The breakfast is amazing and is included in your room stay along with free parking and the amazing shuttle. Couldn't ask for anymore. Would recommend this to anyone who has to stay around the DC area. Shuttle to the metro or to downtown Rockville absolutely wonderful. All staff are amazingly friendly and helpful.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you very much for taking the time to write about your wonderful stay at our hotel. We hope you will come back again, and give us another opportunity to serve you.

"Fantastic"

5
27/12/2017

We have stayed here before and it is our go to place when we are in the Washington, DC area. It is clean, well maintained, and spacious. The staff is excellent and willing to be both professional and helpful to the Nth degree. The amenities are great. The breakfast is something to behold and since my wife is diabetic, this hotel is one of only a few who take this into consideration and we are grateful for this thougthfulness. We highly recommend this for your active consideration.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you very much for taking the time to write AGAIN, about your wonderful stay at our hotel. We hope you will keep coming back, and give us another opportunity to serve you. Best wishes for a wonderful New Year 2018!

"Fantastic experience"

5
27/12/2017

We have stayed here before. In fact, we only stay here when we are anywhere near Washington, DC. The price is right for all the amenities they offer. The staff is beyond helpful and professional and courteous. The breakfast is worthy of a 5 star restaurant (especially since my wife is diabetic and she can eat here. Other motels/hotels we have stayed in do not offer this ability so we feel our money is wasted since we then have to eat out somewhere instead of having our free breakfast). The offer of a shuttle to the Metro-liner means we do not have to drive when we go downtown and this is a pleasant thing for us. We also would like to commend a young lady named Ruth who checked us in when we entered the hotel. She was the nicest person to us the whole time we were there and helped us when a problem arose and did it cheerfully and quickly. Thanks, Ruth.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
We are delighted that you are a repeat guest at our hotel. We surely must be doing something right every time!.. Thank you , thank you, THANK YOU for choosing to stay with us, and letting everyone know about your happy times at our hotel. Thank you especially for your kind compliments about Ruth. We are very proud of our associates, who consistently provide amazing service to our guests. We look forward to welcoming you again.

"A wonderful stay"

5
22/12/2017

Everyone of the staff was very helpful. The staff allowed us to check in at 9:00 am without any problems, even though official check in time is 3:00 pm. The staff is very accommodating and go out of their way to help you.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
We are thrilled that we could provide you a comfortable home away from home. Thank you for taking the time to write about your great experience during your stay with us. Our very accommodating staff look forward to welcoming and serving you again. Happy New Year!

"Great Value, Always Clean"

3
19/12/2017

Staff is always nice and helpful! This particular hotel does have an odd smell, but you get used to it after about 10 minutes. Rooms are clean, small when you have two beds...1 adult and 2 kid or 2 adults in room. I wouldn't be able to share the double bed with someone.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for writing about your stay at our hotel, especially for praising our staff. We are very proud of our associates who do a tremendous job every day/night, keeping our guests happy.

"Excellent! Very nice hotel! Pet friendly too!"

5
16/12/2017

Great hotel for business & families! The staff and service is exceptional, and the hot breakfast is great! The hotel is very tastefully decorated and modern. The rooms are very clean, tasteful, & comfortable!

"Good stay"

4
16/12/2017

I enjoyed my 1 day stay. The bed was comfortable and as able to get a good nights sleep after a long drive from Log Island to Philly then to Rockville. Easy access to Washington which was my next days drive. The free breakfast was very good.

"Wonderful stay"

5
16/12/2017

Absolutely wonderful experience. Outstanding breakfast. Very comfortable room. Staff is courteous, professional and very accommodating. Easy access to the freeway. I will stay here one week a week a month while I am in D.C on business or also if I am ever in DC for other reasons.

"Excellent hotel"

5
13/12/2017

There is free breakfast and free coffee available. High speed available throughout the property and the rooms are very clean. Staff are also very professional, I highly recommend staying at this property.

"Clean with fast internet"

5
12/12/2017

I appreciate the shuttle and the ease of arriving from the airport by way of the Metro. The manager is very pleasant and professional. The hotel is clean and the employees helpful. The breakfast is ok but very standard.

"Good hotel for the price"

4
05/12/2017

This hotel is in a nice location and is good for the price. I have stayed here twice. A little updating could be used in the hallways and rooms but overall it has been clean. The complimentary breakfast is good with eggs, bacon/sausage, potatoes, waffles,etc...; however, it would be nice if they changed it up with biscuit and gravy once in a while. There is a free shuttle that takes you to downtown Rockville where there are a lot of good restaurants and shopping. The shuttle will also take you to the Metro. There are no restaurants in a safe walking distance. The people who work there that I have encountered have been pleasant and helpful. I will stay there again.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you very much, first, for choosing to say at our hotel (we know you have many choices), and secondly, for taking the time to write about your nice experience. We are thrilled that you will be back. We will continue to meet or exceed your expectations, and those of all our guests.

"Nice hotel"

4
03/12/2017

This is a very nice hotel. For the price you pay it is all worth it. The personnel is nice, helpful and professionnel. For a family with kids, the breafast is very convenient. The location is also very much appreciated.

"Just shy of a 5-star rating"

5
03/12/2017

I really don't want to complain about this hotel. The rooms were clean and quiet, and that is what I really needed on my Friday overnight in November 2017, I give it a 4 - 4 1/2 stars and not a 5, simply because I did not feel a welcoming attitude from the front desk. To add to this, I found the breakfast missing a number of items. However, in fairness to the staff, there appeared to be a school group staying at the hotel, and the staff might merely have been a bit overwhelmed. I found the maid service friendly and helpful. I would stay here again.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
We appreciate you writing about your experience at our hotel, especially the note about our friendly and attentive staff. They truly are the backbone of our service. We thank you for the comment about the front office staff, and will address it.

"A home away from home"

5
27/11/2017

This hotel is very convenient to DC and north western suburbs. Personnel are friendly and offer excellent advise on what to see and do in the local area. Free Breakfast : fresh fruit, yogurt, hot oatmeal, waffles,eggs, potatoes with peppers and onions, sausage and bacon strips, mini muffins and danish. Juice varieties-OJ, cranberry, apple.Hot chocolate...Front desk helped us use member points for a free night.Maintenance changed the broken fridge in minutes even though it was Thanksgiving Day! Bed was nice and hard as requested and room temperature could be regulated to our liking. Even the windows open to let in fresh air. Stay here, especially if you have a lot of folks to feed....you should not be disappointed.

"Room filthy"

1
23/11/2017

Room was filthy. Dead bugs in sink, bldy fingerprint on tissue box, remote stuck to bedside table, musty odor. It was probably the dirtiest hotel i ever remember staying at. Never would stay there again, not sure if i would ever trust a Best Western again.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the trouble to write your comments. While we respect the views and comments of every guest, we also are very proud of the strong commitment, and dedication of our staff towards providing a clean and comfortable home-away-from-home to all who choose to stay at our very popular hotel. This is evident from the numerous positive experiences narrated by our esteemed guests.

"Best Western Minus...no plus"

2
19/11/2017

We stayed at this hotel 3 years ago and remembered it as a nice clean place. Very disappointed experience awaited us when we entered the rooms. The rooms are old and shabby, the "grandpa" closet was far from a place you want to hang your clothes, the heating system made noise but did not heat the room. The beds and linens are old, the matress "sinks". The bathroom needs big renovation and water faucet leaking. Bad smell at the hotel entrance due to some sewage problem One person at front desk and long line of people checking out waiter at breakfast room very, very nice

"Not Bad. Not Best."

3
19/11/2017

Saved half the money staying here instead of a few miles down the road in Bethesda. Took a while for the heat to adjust. Nice hot shower, clean bathrooms. Not a recent remodel, but comfy beds for the price. Breakfast buffet is good for a quick continental type, but didn't care for the hot options. If hot coffee and a light breakfast or waffles are your thing, you would like it. Perfect for business travel.

"Was a great 4 star, but not today"

3
16/11/2017

The hotel during group invasion does not offer 1 quiet floor. Paid for a Suite and terrible children noise until 1200am. Fine do not offer a floor, what about one hall. Food average at best nothing was warm. Room gave option 65 degrees or after repair 75 degrees for the remainder of stay. No, I am not a one day a year visitor. Over the last 4 years I have stayed here 8-9 times each year. From a 4.5* hotel to a 3.5 at best.

"I will not stay here again."

2
16/11/2017

They turned the water off at 9am in the middle of the week and the notice to the guests was on the front desk. How are guests supposed to see that. Water was to be off for 2 hours and was off over 3. Needless to say, I missed my conference b/c I was not able to shower or brush my teeth

"Very Nice!"

5
13/11/2017

Very Nice, great location, access to all we needed, we stayed with a soccer team for a large tournament, we had a very early Sunday game and the hotel got the breakfast started a little early for us, would definitely stay there again

"Ewwww"

1
13/11/2017

We stayed here after a wedding as it was where our extended family wanted to stay. It was dirty. The bed was “dented” permanently on one side so very uncomfortable. The shower head was hanging unattached from the wall. The door to the room had a gap through which the hall way was clearly visible (which means people from the hall can see in). There was mold growing on ceiling above the ac vent. This was just gross. Best Western Plus = same nasty hotels Best Western has always been just with a few prettier accents...like they threw some granite like stuff around the shower walls. DO NOT STAY HERE if you are accustomed to the standards of some other chains.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to write about your stay. We truly regret that you did not have a great experience. We do care about each of our guests, and strive to provide comfortable lodging. As a result we have great comments from satisfied guests. Nevertheless, we will work harder, and take remedial measures where/if necessary.

"Very Dirty"

1
13/11/2017

The rooms were very dirty, We were there for a soccer tournament and had no hot water and heat was not working.The rooms had dead flies on the window sills and the walls. Dirty towels at check in and a "used" sock in the corner.

"Uncaring staff"

2
07/11/2017

There was a very strong odor of natural gas near elevator's but staff just didn't care. Only after I refused to stay did the staff stop making excuses and called the manager. I will give them credit for not charging me for the night that I checked out early.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for your comments about your recent stay with us. All of us do care about our esteemed guest and their comfort. In keeping with our ongoing preventative maintenance program, our Engineering Department was conducting a scheduled emergency generator test, which resulted in the smell that you experienced. We regret that it made you uncomfortable, but it was not gas.

"great experience"

5
06/11/2017

stay a night at this hotel, hotel room is clean, comfort, great service and breakfast was awesome. I love the location near most of attractions, close friends and perfect area near Washington DC area.

"Avoid at All Costs"

1
01/11/2017

First suite: Bed surrounded by over 40 dead flies. Second "suite": living room with no windows; dark; completely dilapidated, noisy blowers, run-down, smelly, worn-out linens, filthy carpet. They absolutely REFUSE to let you speak to manager. But for dealing with family problems that required our attention, we would have run screaming from this place. DO NOT STAY HERE!!!!! It is a HORRIBLE place.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
While we thank you for choosing to stay at our hotel, we deeply regret that you had a poor experience due to the flies that got in through the open window in the room, which should have been kept shut throughout. We have not had such occurrences before. Nevertheless, our sincere apologies.

"Hotel stay"

5
31/10/2017

Hotel was very convenient, clean and great staff. Continental breakfast was excellent. Highly suggest this hotel to anyone in that area. Rooms were very clean and well appointed. Didn't use fitness room, but they have one.

"weekend stay"

4
28/10/2017

Disappointed that the restaurant and bar were not open. Not close to any restaurants. Had to order take out(pizza) both nights The shuttle was great for getting to the metro and Amtrak The staff and shuttle drivers were great

"Value Accommodation - but not for business traveler"

2
26/10/2017

This hotel is fine if a tourist is looking for value accommodation. But the hotel is far below the 8.1 rating stated on a website. It is tired in terms of its furnishings, bedding and fixtures. It would require a major re-fit of everything to get it above a rating of 6-7 (out of a scale of 10). But currently it is barely a 4.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you very much for choosing to stay at our popular hotel. Your comments are well taken. We are planning to enhance our product in the near future

"Great value and great location"

5
24/10/2017

I stayed at Best Western Plus for two nights, and thoroughly enjoyed my stay. My room was comfortable and well appointed, and the entire hotel was clean and attractive. I especially appreciated the shuttle service, which I used twice to travel to the Metro station to visit DC. Great value and great location for the price. I highly recommend this hotel.

"A Great Place For A Weekend Get-Away"

5
24/10/2017

A stay at the Best Western Plus is like being home but away from home. The breakfast menu has a variety of selections. The beds are comfortable and the pillows are very soft. Being very professional, the hotel staff go out of their way to make your stay as pleasant and accommodating as possible. I will always stay at BWP and will encourage others to stay as well. Thank you, ReneeW Hampton, USA

"Terrible"

1
24/10/2017

If you are a rewards member, DO NOT use this establishment. They do not care about you. I am a diamond member and they usually recognize you as you are checking in along with giving you a snack and thanking you for being a member. The woman said "I see you are a member.. Please sign this. " and that was it. Door broke on the second morning we headed out. Door would not close and woman at the front (same that checked us in) did not understand and did not seem like she cared. Light fixture was falling off the wall and mini fridge was not working properly. Also, walls were very thin. Loudest hotel I have EVER been in and I travel frequently.

"Excellent - will return!"

4
22/10/2017

We needed a hotel that was reasonable for visiting our daughter who is an American University student over parents weekend. Staff js friendly and helpful, room is good size with fridge and microwave. I wish the b beds were a little bigger. They show some signs of age but not bad. The parking is free and the breakfast is incredible- eggs, bacon, sausage, potatoes, waffles, muffins, danish, toast, oatmeal, fruit, yogurt, coffee, and juices! The gentlemen taking care of the breakfast are very kind and work to make you very happy. One man didn't think my eggs looked fresh so he went and got me new ones! This hotel is perfect for staying at when you are visiting Washington DC! We will be back!

"Great stay"

5
16/10/2017

Whenever I have to go anywhere in Maryland, I always try this hotel first before trying any other. The stuff is very pleasant and friendly. The hotel is clean and having a complementary breakfast is definitely a plus, especially with a large family.

"A good suburban hotel"

4
15/10/2017

Pleasant. I give it 3.5 stars Not bad for a suburban hotel. There was no indication of a fitness room and I might have used it. Trip advisor wants me to pad this out but I see no need to do such a thing.

"Comfortable Room"

4
14/10/2017

My wife and I stayed at this hotel for an overnight. We arrived late so we did not get a chance to really appreciate all it had to offer. We found the room very comfortable and the hotel staff very pleasant and helpful.

"Reunion trip"

5
12/10/2017

We were very happy with the amenities at the hotel and with the centralized location to the highways/beltway that got us around to various locations we needed to go.. We had problems with the t.v. and there was neither a printed guide nor one on the t.v. The staff tried to help, but they were not very knowledgeable about it, so we struggled to find stations whenever we turned it on. Since we were there 7 nights, that was frustrating.

"Lack of hot water"

3
09/10/2017

Lack of hot water, poor mattresses, black mold in bathroom, poor quality breakfast. Hotel is run down and needs attention in a lot of areas. I won't be staying here again even though it was cheaper than most others in the area

"Problems with heat and TV"

3
08/10/2017

Could not heat room - their system was still in air conditioner mode. Their solution was to offer blankets. TV has no guide channel and the hotel cannot/will not provide a list of TV channels. They no longer have an in hotel bar/restaurant.

"Good. Comfy and haf breakfast"

4
06/10/2017

We chose this hotel because of it's proximity to Washington D.C. Our room was comfortable and we had a full breakfast each morning before we headed out to see the sites. I use a wheelchair and the shower was a walk-in and had grab bars.

"Rockville Maryland"

4
06/10/2017

Property needs some updating carpeting and paint; but the staff are great and very helpful. The location of the hotel to DC is very close if you like driving the beltway. Lyft or Uber off hours (not rush hour) is reasonable.

"Disappointed"

2
04/10/2017

I was very disappointed in this location. The internet said they had a restaurant and bar yet both were closed. They somehow lost there liquor license. Also I stat at BW all the time and the breakfast is great with a ton of choices, not at this location. The front desk staff was not the best either. They say the restaurant and bar will be open again soon which will be nice as there is nothing in walking distance to eat.

"Great place and deal near Amtrak and metro on Rockville public bus line"

5
04/10/2017

On Rockville public bus line to Amtrak and metro. Good sleep and breakfast. But no good dining nearby. Have stayed several times over past few years and will go again. Staff is friendly. There is free parking.

"No heat at full price"

2
01/10/2017

I spent a totally miserable night because the hotel was in the process of updating its HVAC system and there was no heat. At least this is what I was told when I complained when I checked out. The room was 58 degrees and I could barely sleep. Now I am sick with bronchitis. I'll never stay at another Best Western. I was not even offered a discount or anything.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
We truly regret that you had an uncomfortable night at our hotel. We are taking necessary measures to ensure that our guest are made comfortable. Thank you for taking the time to express your views.

"GOOD HOTEL FOR GOOD PRICE"

4
25/09/2017

We stayed for a sight seeing weekend in DC. great, quite and clean hotel. My only suggestions would be more of a variety, and healthier alternatives to greasy bacon, sausage and under cooked potatoes.

"excellent"

5
25/09/2017

excellent accommodations very clean. staff very friendly and accommodating. the only item of concern was breakfast. the eggs were warm and so was the sausages and bacon so it could have been warmer. coffee ran out but was refilled within 10 minutes

"Last Minute, No Reservation, Upgraded Anyway!!!"

5
20/09/2017

We drove from Atlanta to New Jersey at the last minute to attend a wedding for beloved family member. We were supposed to stay with family who at the last minute was not available. As Best Western Platinum Rewards Member we searched for the nearest hotel, showed up after 12am to check in hoping they had anything available, and they gave us the King Suite for the price of a double and it was the best room we have ever stayed in at a Best Western Property and It was a last minute decision that turned out to be a blessing.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
We are thrilled that WE turned out to be YOUR last minute resort, without the 'resort' price! Isn't that nice! Thank you for finding us, because in doing that, you gave US the opportunity to meet your lodging needs. We hope you will stay with us again, if/when you next visit our area.

"Don't stay here."

1
13/09/2017

The staff needs serious training. The guest rooms needs renovation. They need to purchase more bell carts. I usually give a good review, but this hotel doesn't deserve it. I did like the breakfast and shower water pressure.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for writing about your experience at our hotel. We are used to receiving rave reviews about our hotel, staff, amenities, and customer service. Therefore, we are concerned that you found us wanting in some areas. We will surely take necessary remedial measure.

"Sightseeing adventure to Washington DC - September 2017"

5
10/09/2017

We cannot say enough good about this hotel. What a nice surprise. It is by far the best we have stayed in, and we do a lot of travelling. The entire building is tastefully decorated, with beautiful lobby and large, attractive guest rooms. The breakfast is the best we have ever had in a hotel - scrambled eggs, real bacon, real sausages, homefries, waffles, and all the other usual items - yogurt, fresh fruit, cereal, muffins, pastries, juices, selection of coffees. Some really nice touches unexpected -- real plates, cutlery, mugs and glasses in the breakfast room, a night light on the bedside clock, complimentary shuttle service to the Metro station, downtown for dinner, or anywhere you wish within a 5-mile radius, coffee available in the lobby 24-7. The staff are wonderful -- very friendly and helpful. Also, it was very quiet -- no noises from trafffic, slamming doors, elevators, talking in corridors. We can't say enough good things about this place -- we loved it. Excellent value for price.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you very, very, very much for your great review of our hotel. We are glad that you had a memorable experience. We look forward to hosting you again in the future

"Very pleasant stay"

5
09/09/2017

The hotel was ideally situated for our needs and is easy to reach, being just off the Interstate. The suite was roomy, clean, comfortable and well appointed. The staff was always courteous and professional, making a point of greeting us every time we encountered them, creating an atmosphere one would expect more of an intimate B & B than a large hotel.

"The Best Best Western"

5
06/09/2017

My family and I stayed here a few times during our trip to DC. It is a very affordable hotel (especially using Expedia which knocked $40 off of the bill every night we were there). My kids loved their large breakfast and their shampoo/conditioner set that come with the room. An accommodating and amazing staff. It is a very clean hotel. It is in a good location with a great bus service which will bring you to the metro. I highly recommend this place!

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
First of all, thank you for choosing to stay at our hotel, although you had other choices. That said, we do appreciate the time you took to write about your pleasant experience. A BIG THANK YOU for that.

"Avoid the 7th floor"

4
04/09/2017

When you book, ask to not be only the top floor. The buildings ac unit must be on the roof and the sound is very loud. Otherwise the stay was good. Breakfast was adequate and the breakfast area was very large. Our room had a mini fridge which was nice. A lot of eating choices within 10-15 minutes. I would have given a better rating if not for the annoying noise.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
We appreciate and thank you for taking the time to write a very candid piece about your experience at our very popular hotel. We have taken note of the noise element and are working to address, and remedy it.

"Clean friendly staff"

5
23/08/2017

We travel a lot with a pet in our family. So when I'm pleased from beginning to end I have to let everyone know. The staff and ease of having a clean room with a pet , good breakfast and pleasant atmosphere definitely deserves a 5 star. All staff was friendly and helpful. Breakfast was probably the best I've seen they kept it fresh and pretty awesome selection. Thanks definitely recommend.

"BEST WESTERN PLUS HOTEL"

4
23/08/2017

Great location. Adequate Service. Staff Professional. Breakfast complete and on-time. Shuttle services a Plus. Clean and equipped. Cablevision limits. Make sure Ventilation what you specified. And that Telephone works. Did not use Pool, have no knowledge of that area. Lobbies clean, safe and furnished. Business Center has working Computer access, and attractive furnishings. As well as, the Sports Center/Coffee Lounge. Uber Drivers ALL knew this location.

"NEVER STAY HERE"

1
15/08/2017

I travel extensively for business, can stay anywhere I want. I chose this hotel because of location to work. After checking out at 4AM in the morning on the 2nd of a scheduled 5 day stay, I can say, I should have stayed anywhere but here.. Bad service, food, dirty grounds, dirty hotel, unskilled staff, lying staff, terrible entry points (1), loud noises constant and I stayed on the 7th floor. But the main issue and my warning to anyone who may decide to stay here is the building is sick, literally. The ventilation system does not circulate the air, the cooling system is a weak central system (even though each room has an independent thermostat, the truth is they do not work). The Air quality in my room went from low to RED or dangerous in the 36 hours I was at the hotel. (I use an Air Quality Monitor because I have asthma, which only causes me problems when the O2 levels drop below 60%.. Or in high humidity.) After asking the staff for help they sent their "engineer" to "fix" the problem. He laughed at me, said there was nothing he could do and left. At 3:30 AM my dog awakened me, desperately trying to catch his breath. Thank god because I was barely conscious, immediately opened my door to try to get air into the room. We immediately made our way down 7 floors to the outside. And we lived... When I told the front desk about my reasons for leaving, she simply smiled and said it was my decision.. I was incredulous, and told her I was going to contact the Maryland department of Health.. She smiled and laughed, I left So I warn you, if you want to stay in a place that may kill you or at the very least get you sick...go for it. BTW - Maryland Dept. of Health could care less

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
We thank you for choosing to stay at our hotel, but quite disappointed that you, seem to have had a poor experience. We do take all guest reviews/comments seriously, and this is no exception. However, in all our 30+ years, we have never had such an intensely negative review. But there is always a first time. Like other hotels, we do have in place a very good ventilation system that conforms to acceptable air quality standards. We understand, and appreciate that you have respiratory issues due to asthma, and we are very sorry that unforeseen circumstances during your stay, made matters difficult for you. Our records also indicate that our engineering staff did remedy the issue of air, soon after you reported it.

"ho hum hotel"

3
14/08/2017

pretty mediocre, food was barely edible, staff were reasonable, but nothing special, mattress was shot blah, blah alalalalalalalalalalalalalalallalalalalalalalallalalallal lsidfaosadflaskfdjad slfkjapsdofsal;kjf;lew jlkjlfdaksanfkdjsflasd jfa;sdoijndka;jldkjf dsflkjak;ldslfkj aldskjf;lkad

"Pretty good value for the price"

3
12/08/2017

The price was good. Breakfast spread very nice. Breakfast staff very kind and accommodating. All staff generally nice and accommodating. I asked for a late check-out of one hour beyond normal checkout time and it was accommodated with no question. The lobby and hallways have a weird smell. Carpets in rooms not clean enough for my standards.

"Weird Feeling"

3
10/08/2017

We didn't feel comfortable at this hotel. There was something about its atmosphere that was very unsettling. We can't put our finger on anything specific, but it just didn't feel right. It did have clean rooms. The blackout curtains didn't go to the bottom of the window and the breakfast was 2nd rate, but otherwise it had all we needed.

"I got lice here and everything smelled of smoke"

1
09/08/2017

I stayed here for one night for business. When I checked in they had misplaced my information so I had to start over and check in took 30 min. When I got to my room it smelled of cigarettes and the entire floor did as well. The next day my body was covered in bite marks and after showing one of the bugs I found to a doctor they said it was a form of lice. I called the hotel multiple times and they could care less. I have tried to reach a GM but he has "stepped out of the office" every time I call. They have done absolutely nothing. All my work clothes smelled like cigarettes and I have doctor bills because of this stay. I tried the fitness center in the morning and their equipment is getting ready to break. There is no way they had any recent inspection of any part of this hotel. It is unsafe and full of unqualified people. I sleep in hotels 4 night a week because of work and there will not be a best western in my future anytime soon.

"Great Service and staff"

5
09/08/2017

The Best Western is not a flashy property, but the staff are wonderful and the price is extremely friendly and helpful. I enjoy staying here. The location is just off of 270 so is very convenient for business travel. I recommend staying here, it is a great value.

"Great hotel at a reasonable price"

5
08/08/2017

Clean room, with a nice hard mattress as was requested. Tasty hot breakfast of eggs, sausages, roasted potatoes, yogurt, hot cereals, waffles, 3 kinds of juices, and fresh apples and oranges! Eat a late breakfast and you can skip lunch!

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
What a great tip for our prospective guests! ... "Eat a late breakfast and you can skip lunch!"... Absolutely true. We do provide a full , hot and hearty breakfast. Thank you very much for choosing to stay with us, and for your great review. We are delighted that you enjoyed your stay. Come again!

"You get what you pay for"

2
07/08/2017

Our recent stay at this hotel was disappointing. The outside of hotel and lobby look nice. The hallway to our hotel room smelled like cat urine. The wallpaper was falling off the walls and tacked back on in certain spots. The room thankfully did not smell like urine, but the bathroom was covered in previous guests hair. The hotel does not feel clean. Overall, the whole hotel didn't feel clean. Most mornings the breakfast area was missing all juices, coffee, and hot chocolate, and even waffles. The breakfast area was not somewhere I enjoyed trying to eat. All the chairs were dirty and had stains on them. Outdoor pool only which is only open until 8pm on the weekends and 10pm on weekdays which seems backwards. No towels by the pool either. The area where the hotel is located is pretty and not too far from D.C. Hotel staff was just eh. Hotel has potential, but is just very poorly run right now. You can tell the staff just doesn't care. We asked to speak to a manager, but were told they don't work the weekends which may be a part of the problem.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
We regret that you did not have a nice experience. While we understand your frustration, we also know for sure, that our hotel is not what you describe it to be, and we have tons of great reviews to prove that.

"It's a hotel"

4
07/08/2017

Nice hotel, not too outrageous $$$ for the area. Metro station is a bit far though they have van service hourly. They took an hour to come pick us up later. The drive in isn't too bad outside of rush hour, plenty of parking.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
We appreciate the positive notes in your review, and have taken note of the not so positive ones. We will continue to provide our guests with the best of service, care , and comfort.

"Decent, but not enough for a return"

3
02/08/2017

Lobby area of the hotel is super modern and fancy! A nice walk-in to be greeted with. The staff we came in contact with our visit were friendly. Room was nice, and for being right beside the elevator, you couldn't hear comings or goings of anyone. The tub drain was dreadfully slow. It almost made me want to find a Walmart to get some draino, to tell the truth. Bathroom was tiny - as long as the tub - there wasn't a way to not have the door shut if showering or on the toilet. Not that it shouldn't be closed, but just an example of spacing. No exhaust fan, so good luck not having all articles damp once you're done a hot shower. As such, the door jamb at the floor is rusting, and paint is bubbling on the celing, and as I said, good luck having the door open for some kind of ventilation. The sink was slow to drain as well, just from hand washing. Beds weren't exactly the most comfortable, and the feathered pillows aren't, either. Sheets and blankets were soft, though. Woke to the sound of the elevator dinging repeatedly, though not loudly - somehow it had jammed on our floor with a guest inside. Luckily my husband is a vollie with out local FD, do he was able to get him out before the actual local FD arrived. Breakfast was superb, with real dishes and glasses and mugs as an option, toast, oatmeal, waffles, eggs, bacon and potatoes as well as yogurt, coffee, milk and juices. Staff were very nice and kept everything full though busy on a Sunday morning. We didn't get to enjoy the pool as they have funky hours of which I thought I took a picture of, but now can't find. Parking on the old restaurant (though the binder of hotel information states it is open, it isn't) side needs to be better lit at night. Glad I did a Hotwire deal, all in all.

"Great Value"

4
02/08/2017

The Hotel was great and the star went out of there way to make sure that we were taken care of. The hotel rooms were great and we enjoyed the stay. The breakfast was the bomb and the Belgium waffles were fantastic!! The BW located in the middle of the waffle was an added touch..! Great Job!

"A pleasant stay"

5
01/08/2017

I had booked this hotel after going through the previous reviews and it was really a nice stay for about 10 days in July, 2017. The staff in the reception are very helpful and courteous. The room was neat and clean and kept very well. I would certainly recommend this hotel to my colleagues if they happen to visit Washington DC and surrounding areas.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for choosing our hotel for your 10 day stay. We deeply appreciate the time you took to write a review about your "pleasant stay", and recommend our hotel to your colleagues.....THANK YOU VERY, VERY MUCH. Please come back, and when you do we would like to meet you in person.

"everything outdated"

2
31/07/2017

The room is noisy. The noise is from the roof might be the air conditioner compressor.. Bathroom vanity is not clean. Water leaks from the roof of the bathroom. Sheets are wrinkly. Everything is outdated. Some of the staffs are not friendly. The lobby floor is full of dry flower from last night's wedding. The breakfast is not as good as other best western. Location is OK

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for your review. While you liked the location of our hotel, we are disappointed that your overall experience was not pleasant. We do receive numerous great reviews from our guests, but we take your comments seriously, and will make sure we continue to do our best to meet guest expectations.

"Great hotel when there isn't an "emergency water repair""

4
29/07/2017

This is a nice hotel. Convenient and free breakfast. But they had an "emergency water repair" which caused the water to be off for over 3hrs. I couldn't shower before I had to leave for my meeting, and I had to buy a bottle of water just to take my medication. Front desk was not helpful or sympathetic or apologetic about his problem.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
While we are thankful and thrilled about your "Great Hotel" comment, we truly regret that you were inconvenienced, and uncomfortable due to the stoppage of water supply caused by emergency repairs. We did our best to restore the water supply as quickly as possible, under the circumstances at that time.

"My Stay"

3
27/07/2017

My overall experience was moderate, until the reservation that I had was not what I thought I had in the system. Though accommodation was made for the extra night. I did not like being displaced and the comment that was made by one of the staff was not appropriate.

"Hotel is old,, run down, not clean enough and noisy at times"

2
25/07/2017

check in was not friendly, there were groups at the hotel so noisy in hallways, room is very old and not very clean. breakfast was missing dishes and tables were not cleaned. hotel staff responded well to complaints. stayed here before and was much more satisfied

"Nice Hotel decent value"

5
24/07/2017

This is a nice hotel, with reasonable rate. The staff are friendly and helpful, it is a well kept property and has clean, comfortable rooms. The hot breakfast was decent. This was the best value in the area.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you kindly for making a good value based assessment of our hotel. We are glad that our friendly staff, amenities, and clean environment, helped you have a comfortable stay. We appreciate the time you took to write.

"Average at best. Nothing special"

3
24/07/2017

Room decor dated, initial room had leak plumbing facet and smelled very stale, like wet dog. We requested the plumbing to be fixed, when that could not be accomplished , we requested and were immediately granted another room with no questions asked.Breakfast was nothing special, staff in hotel courteous and friendly.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for your observations. We are disappointed that not everything was up to your expectations. We value such feedback, as it helps us to take remedial measures. On the other hand, it was evident that or courteous and friendly staff responded quickly, and effectively when you requested for a change in the room.

"Best Western Plus Rockville - A REAL Plus"

5
23/07/2017

This hotel, in Rockville located just a few hundred yards from a major artery highway into Washington, was a sanctuary from the workdays. Clean, quiet, comfortable, one of the most enjoyable stays ever.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for choosing to stay with us, and especially for sharing your happy experience with all and sundry. We are thrilled that you found a sanctuary at ours.

"Best Western Rockville"

5
20/07/2017

The staff is very kind and helpful. The hotel and the rooms are very clean, very well equiped. Breakfast is a good choice with wide variety. Free coffe are offered for the guest all day. The outdoor swimming pool was very clean, towels were provided for all the guests.

"Very good moderate priced hotel"

4
13/07/2017

Service and facilities are good. The breakfast was plentiful, although more variation would be good. The only inadequacy - not enough employees in the breakfast area. Tables were not quickly cleaned between uses and food was not quickly replaced,

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for your review, and we are glad you think of us, like so many others do, as a very good hotel. We also appreciate your observations/suggestions, and will surely take remedial measures. Hope to see you again!

"Review"

4
10/07/2017

This hotel is reasonably priced and offers a lot of value for what you pay. Make sure you put the "do not disturb" sign out so that they don't wake you up :) Other than that, I was very pleased and would recommend this hotel to everyone.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Your review is spot on! THANK YOU...! Yes, we offer a great value, and we also care about each of our guests. Apologies for having knocked on your door while you were asleep. Appreciate the tip to other guests, and many thanks for recommending our hotel to everyone.

"Best Stay At Best Western"

4
06/07/2017

The Front Desk staff provided excellent customer service attentive to our every need. The breakfast items were a variety and the restaurant environment very clean. We will return whenever we visit Rockville MD again.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to write about your 'best stay' at our hotel, and for wanting to come back to us whenever you visit Rockville. We are grateful! Our staff is our strength, and thank you for appreciating them, and the great service they render. We llok forward to your next visit.

"Nice Place to stay"

4
05/07/2017

We stayed there for my Nephew's wedding - room was nice, beds were ok - to springy but adequate - staff friendly Breakfast was great and for those that are Kosher Travelers some of the items were kosher too !

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
"Nice room, friendly staff, great breakfast". We are so happy that we delivered on the 3 most important guest needs, when they are away from home. THANK YOU for taking the time to write about your happy experience. We have noted your comment about the beds, and are looking into it. We are glad that you had the opportunity to consume some of the Kosher items on the buffet. Although our hotel does not have Kosher meals on our restaurant or catering menus, we do facilitate this whenever we have a special group request. Thank you, and see you again....

"nice staff free breakfast"

4
05/07/2017

I have stayed her many times. Easy access to metro. The staff is very nice. Rooms are dated but clean and well kept. Free breakfast. indoor Pool. I do not know why you have to have 200 words it keeps people from posting.

"Bedbugs"

1
04/07/2017

Bedbugs was the name of the trip. Management did nothing. Have bites all over my body face and eyes. Had to go to ER. Got meds and antibiotics. I've heard nothing from Best Western. I would never stay here again. Awful.

"Good Choice if You Can't Afford Downtown DC"

3
28/06/2017

I stayed here over a three day weekend in DC. It's a great value for the price, and very close to the Rockville Metro station. Check-in took longer than normal because I was using my bank card and they have to charge you in full if you don't use a normal credit card. Which is pretty standard. The room was quite big with plenty of room to move around. The bathroom was on the smaller side with minimal light, but not bad. Breakfast was lovely - just the basics - eggs, potatoes, meats, bagels, waffles, etc. My only complaint, if you can even call it that, would be with housekeeping. And I did address this with the front desk on my way out, so they were aware. On my second day there, I left my towels on the racks so they wouldn't be replaced (in the interest in being more 'green') When I got back to my room that night, they had replaced every towel with a new one. So on my second morning, I put the door hanger asking them not to replace the towels, on the bathroom door. When I got back that night, they had taken my used towels, but didn't replace them. It wasn't a huge deal since I was checking out that morning, but still - I didn't even have a towel with which to wash my face. Otherwise it as a fine hotel for the money. I would definitely consider another stay here for a weekend in DC.

"Nice hotel, friendly shuttle bus driver"

4
23/06/2017

Things you need to know: 1. Breakfast: bacon (chewy) and eggs (yuck). 3. Shuttle hotel pick-up: on the hour, Metro pick-up: you have to call them at (301) 529-2797. 4. Verify quote amt. from 3rd party

"Business"

5
22/06/2017

Good place to stay, location is a little far from food places, had to order delivery due to inability to find close restaurants. Overall was a good place to stay and would recommend this hotel. Pool looked great to.

"Good value, good location"

5
19/06/2017

Have stayed at this location several times when visiting the D.C. Need I say more? Very nice facility - comfortable beds, great breakfast options. Would highly recommend to others who don't care to spend $150+ per night.

"Nice, but a few problems"

3
19/06/2017

I am a Best Western Elite member and was using points and gift cards from them to pay for our daughters room and ours as well but was charged for incidentals and was told that they would be refunded when we checked out, they weren't and we are a week after now and those charges are still pending on my account so that money is still tied up.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
We thank you for being an Elite member, and for choosing to stay at our hotel. While we thank you for saying that our hotel is 'nice', we are truly disappointed that your incidental charges have not been refunded. Please call us at 2404991096 so we can hasten to take care of this for you.

"Budget hotel"

3
18/06/2017

If you're looking for sn I e pensive hotel it will do. The staff was great. Pets allowed and we had two barking friends across the hall for two hours. A staff member opened our door without knocking. The carpet in the room was very stained.Breakfast was just ok.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
We appreciate you for taking the time to let us know about your experience at our hotel. Thanks for complimenting our staff! We are planning on many enhancements to our hotel. We want you to come back so we can redeem ourselves!

"Very Pleasant Experience"

5
18/06/2017

We were very happy with our stay even though it was for only one night. The facility was clean and inviting and the staff was friendly. Breakfast was better than usual for self-service. If in the area again I will consider staying here again.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for your great review of our hotel. Yes...please come back.

"Great staff!"

5
15/06/2017

Welcoming, friendly, professional, helpful reception staff! We truly appreciated the shuttle. Lovely location. The breakfast was fresh and promptly refilled. The outdoor pool was larger than most hotel pools.

"Excellent location and friendly staff"

5
15/06/2017

Although the hotel decor could use some updating, it was very clean and comfortable. The staff members were helpful at all times and made us feel very welcome. The shuttle bus service was greatly appreciated and the driver went out of his way to accommodate our needs.

"BW Plus -Rockville"

4
13/06/2017

How does a Hotel reception area smell like clean shampoo? I do not know but it was very inviting. Cool and modern. This is by far one of the best Best Westerns I stayed at. The staff was so professional and went out of their way to help guests. From answering many tourist and direction questions, to getting those set up to go to the Metro, and off to the nearby highways. Setting up extra towels, pillows, linens and bath ammenities. Our king room suite had a decent size mini fridge with a freezer compartment and a microwave. The sofa bed was super comfy. The hotel itself was super quiet and had a nice outdoor pool. The breakfast area is large and can accomodate many people. The servers kept it properly clean and refilled the hot breakfast items in a timely manner. They also have a small coffee bar near the reception that has 24-hr hot coffee and hot water if needed. :) I used their Business center and easily printed out map directions and airline check in tickets. It's far enough away from DC to have great rates and close enough to either drive in or take the Metro. So worth it.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
How wonderful of you to take the time to write about our hotel, and your happy experience. We are fortunate to have a great bunch of associates who work hard each day to keep this hotel running smoothly, and consistently deliver a high standard of customer service, so each of our guests experience, comfort, kindness, courtesy, and professionalism. Thank you again for the appreciation.... We look forward to your next visit.

"Great value for money"

5
13/06/2017

Everything was good, meets or beats expectations. No issues or complaints whatsoever. Perhaps that was coz as part of our road trip we stayed at a variety of places and hindsight allows for a fair comparison.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Many thanks for your brief but great note about our hotel. it is especially meaningful because your road trip gave you the opportunity to experience a variety of hotels, and hence your review of our hotel was a result of fair comparison. We appreciate it very much.

"EXTREMELY NOISY"

2
12/06/2017

Had a room on 7th floor, 1st room from elevator. Between the air conditioning unit being on the roof right above my room and the noise from the hallway of the elevator, it was extremely noisy! Had a miserable night sleep! When I told the attendant at check-out all she said back was "OH".

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for your note about your unhappy experience. We are very disappointed that you did not have a restful night due to the noise. We are happy to state, that we have taken remedial measures, and hence, you will experience a comfortable stay on your next visit. We hope you will do just that!

"will not come back"

2
08/06/2017

We stayed at this BW for one night. Compared to other BWs we used to stay, this is the worst. It has strange smell, poor ventilation and bad mainttenance. Also, people ran around in the hallway and made high noise. We could hardly fall sleep.

"Good hotel, very good access by car. Large although outdated rooms."

4
04/06/2017

Good hotel, a little outdated. Good basic breakfast. Small but nice gym. Great hotel and restaurant staff. Access to major highway (270). Plenty of parking spaces. Nice lobby and good WiFi signal. Second time and will return.

"Not terrible."

3
02/06/2017

They need to train the breakfast staff on food handling, storage, and safety. This falls on management, not untrained staff. They did serve real eggs, bacon, sausage links, waffles, etc. The hotel had some upgrades but was a little worn. There was evidence that the staff made great efforts to keep the place clean. My only concern was the food handling and storage. I have made recommendations to the manager,. I would try them again--but would skip the prepared breakfast if I didn't see some changes there.

"Good base for visiting D.C."

4
01/06/2017

Good place to stay for a reasonable rate, 25 mins, drive to the District. Good breakfast, large, clean room, helpful, yet no always best informed staff. Unfortunate, that the TV-sets in the rooms don't carry any of the "serious" channels, if you want to find out, what Mr.Trump did again, you have to descend to the lobby, where CNN is available. Lot of parking space.

"Comfortable bed but not worth the cost."

3
29/05/2017

Comfortable bed but not worth the room rates. Hilton, Marriott and Homewood are all located within 5 minutes from one another and offer more attractive accomendations such as the fitness room, pool and kids room at a better room rate.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you very much for staying with us, and for taking the time to write about your stay at our hotel. We appreciate the positive notes about our comfortable bedding. From reading your review it appears that your stay was either too short or you just did not have the time to check out all our amenities. We do have a well equipped fitness room, a business center, and an outdoor swimming pool, that hence seasonal in keeping with the County's regulations. Please come back.

"Something missing"

3
23/05/2017

If you would like to stop into the bar for a drink and maybe a bite to eat,do not come here as there is no bar. I was there in Dec.2016 and was told by management they were getting a bar and great food.I returned in May of 20017 and there was still no bar.If you do not care for a nightcap you have no problem.

"Softball tournaments"

4
22/05/2017

Nice hotel, friendly staff and helpful. Great location. Good presentation of breakfast and variety of food. Relaxing lobby atmosphere. Plenty of parking spots. Close to variety of restaurants and shopping.

"Pre-medical visit"

5
22/05/2017

My husband is an NIH patient and this hotel offesr NIH rates which is so accommodating. Stayed here because it is easy access on and off from Bethesda. Made morning travel bearable and traveling to and from hotel between tests easy.

"Zagater37:7"

4
20/05/2017

Lovely hotel conveniently located to Washington DC and many parts of Maryland. All amenities including free breakfast, wi-fi, swimming pool , meeting rooms, business center etc. Reasonably priced non-smoking rooms and shuttle van. Yes

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you very much for choosing to stay at our hotel, and then take the time to write about your happy experience at our hotel. We appreciate and value your business, and look forward to welcoming you again on your next visit to our area.

"Surprisingly Pleased"

5
19/05/2017

I usually stay at another chain of hotels. I was very pleased with this hotel. Friendly, efficient staff at the desk. Quiet hallways. Large comfortable room. All the necessary toiletries in the bathroom. A mini frig and microwave. Large desk Free WiFi. The Restaurant has an included breakfast buffet. Fruit, juices, cereals,eggs, sausage, potatoes, a wide variety of breads, waffles, etc. And, a large seating area. I was very pleased and will return.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Life is full of surprises, and we are so glad that staying at our hotel was a pleasant surprise for you. Your detailed review about our nice amenities, and service, is deeply appreciated. Thank you kindly for caring enough to take the time to write. We look forward to your next visit.

"Great and inexpensive"

5
16/05/2017

Overall great hotel. No complaints. Needed a cork screw to open a bottle of wine, surprisingly they had one! Little further away from D.C. Then I wanted but this would not impact my decision to stay again!

"Noisy room"

3
16/05/2017

The room itself is spacious and clean. The service was good and the breakfast was tasty. The problem is the very loud noise coming from the highway even to the top floor. The shuttle to the metro is important but it runs only until 21:30

"Very pleasant stay"

5
13/05/2017

My brother and I stayed 3 nights at this hotel. Very pleased with our experience. The hotel shuttle saved us a lot of money back and forth to the Metro and dinners. Our shuttle driver on 1 night stayed past the 9:30pm cutoff time to provide us a ride back to the hotel after our server took way too long to get us our bill. Stella was outstanding! Very friendly and always greeted us as we came back. She gave us great advice and tips for visiting DC. We are planning on staying here again next year!

"average hotel but totally suited our needs"

3
07/05/2017

Location - easily accessible from the highway. Gas station across the street (though a bit more pricey than others within 2 miles). Free Internet with good speeds (but I never downloaded a video or lots of files so can't comment on its capacity). Free parking. Free breakfast - bacon, sausages, eggs, bread, cereal, fruit etc. Don't expect plush towels or bedsheets but room was clean, beds were reasonably comfortable, microwave and fridge in room. We keep staying here on our annual family visit as good price offered with free cancellation up to day before visit. One negative this time was the very noisy vent system.

"The Rockville Best Western gives decent value"

4
04/05/2017

One of the reasons I stay at this location is because of the shuttle to the Metro, sometimes it takes TOO long for the driver to show up (30 minutes) but he does. The bed is very comfortable and the linen is too.

"My stay with friend for 2 nights."

4
02/05/2017

Very convenient location for us. We stayed 5 minutes from the place where we were going for wedding ceremony and party. Hotel room was clean and shower was working at its best. .Beds were comfortable. Towels were changed every day . Breakfast was big and excellent and coffee was strong.Also we used hotel shuttle to get to Metro and from Metro .Highly recommend this hotel for its free breakfast and shuttle and nice rooms.

"I would stay there again because they have shuttle service"

4
01/05/2017

There wasn't any variety of restaurants within walking distance. Loved the coffee and hot water in the common area.There was a little store in the lobby area. The breakfast area was clean and stocked every morning.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to write your comments about our hotel and its amenities. We are specially glad that our complimentary shuttle facilitated your trips to the area, and you could check out the numerous and varied cuisines in the area. We look forward to your next stay with us

"Very convenient"

4
30/04/2017

We stayed here again since they are very close to relatives living in the area. They have done some renovations and they look good. For us it is perfect. The rooms are clean, the bathrooms are clean and operative and the prices are good. They serve a full breakfast which is included. The food is ok and a convenient way to start the day. The staff seemed friendly and helpful. We'll stay here again.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Thank you for coming back to us. We love our repeat guests, and each one of you is special to us. We do appreciate the time you took to write your review.

"Nice place!"

4
30/04/2017

The location of this Best Western made it very easy to get to. It was really nice to ride the provided shuttle to and from the Metro, not having to fight the traffic or pay for parking. The ride on the Metro took about thirty-five minutes to get to the mall area, but it wasn't bad at all....except for the evening the Metro was having track issues. The only fault we had with our room was that the bathroom was very small. If we were to return to D.C., we would stay here again.

BWRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this review
Your review is especially nice, because it provides critical information to readers about the convenience of our complimentary shuttle service, as well as about metro travel times from Rockville to the Mall. Thank you kindly. We will see you again.

"Pretty average hotel - and not very convenient to DC"

3
25/04/2017

The hotel was a basic place to sleep. It was clean, but nothing special. Same for the breakfast which had eggs, bacon, waffles -- but no fresh fruit. We spent two nights there, and after the first night, they didn't even give us new shampoo/conditioner -- we had to ask for it. Agree with another reviewer about the shuttle service. It only runs on the hour, which is very inconvenient when you want to be in DC at a set time -- and have to leave 45 minutes earlier than you should have to. Depending on traffic, that shuttle ride can take a while, so this is not convenient to DC -- However, they do offer FREE parking, which hotels any closer to DC will not.

"Good hotel but shuttle service is misleading"

4
24/04/2017

The hotel in general, the rooms (we had a suite), the breakfasts and the in room wifi were all good. The breakfast was pretty standard these days (eggs, potatoes, sausage and bacon, make your own waffles, pastries, cereal, yogurt, etc.) but good, well presented, and the room was kept clean. Wifi was great. The two room suite had lots of room and was comfortable. The shuttle service to and from the metro station is not as advertised. To the station (a 10 minute trip) goes every hour on the hour. However, the return is advertised as "on call." In fact, it apparently is the return trip to the hotel (10-15 minutes after the hour. We called a couple of stations earlier for a pickup and were told that the shuttle would be there at 5:10pm. We were not happy. We arrived at 4:35. At 5:15pm I called again and was told that he was almost there. Ten minutes later he arrived. Thus, it took us one hour to get from the station to the hotel. This service definitely is NOT "on call" and to advertise it as such is false advertising.

"Family vacation"

5
23/04/2017

Room was very comfortable for 2 adults and 2 children. Close to metro parking and many restaurants. Staff was pleasant and breakfast was nice. Our AD unit wasn't working and we were sent a repairman within 10 minutes. Would recommend strongly.

"dissappointed in room"

2
19/04/2017

Stayed in Best Western Rockville,MD. Air conditioner didn't work first night. Second night the weather got very chilly and the heat didn't work. Was woken up in the middle of night by security looking for some unruly kids. don't know why they thought they were in our room. Went out for the day and came back to find all the handicapped spots blocked off for work that was going to start two days later. I needed the handicap spot. Staff said they were sorry. Won't be coming back. To the staff Sorry

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
We appreciate you taking the time to write your comments. We do apologize for all the inconclusiveness caused during your recent stay with us. The security guard in question was not a hotel employee, but contracted by another client staying at our hotel. When you informed our Front Office staff about the incident, we contacted the respective client to set up remedial measures. We understand your frustration. Please know that we try our very best to meet or exceed the needs of our guests, and we experience deep disappointment when we fail. Please come back and stay with us during your next visit to the area, and do let me know when that happens, so I can personally make your reservation. We will make it up to you.

"Generally good"

4
14/04/2017

The staff were all very polite, efficient and friendly. The rooms are large and well appointed with TV, internet, iron, fridge, microwave and coffee maker alongside the bathroom requisites. There was plenty of hot water, the WiFi was great and we found the bed comfortable. Breakfast has a reasonable but repetitive choice and we were fortunate that it wasn't overly busy when we went down so we could access the waffle maker and toaster. It is self-service so some areas had got a bit sticky if we were later down. We were happy enough to rebook for later in our stay after a mini road-trip.

"Good place to stay"

4
12/04/2017

The hotel was nice. The staff was very friendly. The breakfast buffet was above average. The rooms weren't brand new; they showed some signs of wear. They were clean, but not spotless (a couple of hairs in the bathroom, the "clean" remote was dirty). The beds were very comfortable and the rooms were a good size.

"Good suite accommodations at reasonable price"

4
12/04/2017

Large bedroom with door closing off large separate living room. Space allows in room exercise and privacy. We were visiting family for holiday. Easy to get to highway for DC area. Staff accommodating. Always get junior suite or Executive King if you want more space and privacy. Reasonable rate for space.

"worth it!"

5
11/04/2017

The rooms were cleanly. The staff was professional. Free breakfast the following day was better than expected. Great location. Shuttle service downtown and to the metro was very convenient! We will be going back next time we visit D.C.!

"Not to cleanest room I've ever stayed in...."

3
08/04/2017

Stayed one night in Rockville for customer meeting in the morning. Cherry Blossom season is alive and well and very few hotels were available. That said, the hotel was about 25 minutes from the customer site. Arrived late and found the hotel well staffed, friendly, and provided me my keys. First signs of issues was when I turned on the water to the shower... red water... hmmm... maybe I don't need that shower after all. So I just changed into my p.j's and pulled back the sheets... dirt and hair were between the bedding and fitted sheet.. Too tired to bother, so I just slept on top of the bed. Will never book this place again.. never.

"Hotel stay"

3
08/04/2017

The location of the hotel was perfect for the purpose of the trip, family visit, however the sleep quality was pretty bad, bad mattresses. I would visit again in hopes that the mattresses in the rooms were better. Also, it would be nice if there was a gym.

"Great, comfortable place to stay"

5
28/11/2016

I enjoyed my stay with the exception of no a/c. The hotel controlled the air and it was only heat since it was November, this is what I was told by maintenance. Not good, I opened the window to get air.

"Would stay again"

5
19/11/2016

Wonderful stay. Fresh ingredients used in restaurant. Comfortable beds and pillows. Helpful, friendly staff. Great location. Would stay again. There to see soccer tournament at Williams College. Beautiful surroundings.

"Best Western"

4
19/11/2016

Great and affordable, good location, great staff. Easy check in and out. Good service all around. Lobby small, but worked for us. Would have liked to utilize space for a team dinner. Overall very clean and very polite w good service. Rooms nice and super comfy sleep. I would recommend.

"Pet friendly"

4
07/11/2016

We were recently passing through the Rockville area and needed a pet-friendly hotel for one night. We chose the best western for the location, the free breakfast, and the fact that they are pet-friendly. The room was very nice. Breakfast room was large with plenty of choices and the staff kept refreshing the food and cleaning up the area. Upon check in, the desk clerk was prepared to offer us a list of area restaurants. I don't think our two dogs were ever on an elevator before, but since we were on the 7th floor, they quickly figured it out.

"Great place to stay, good location and price"

4
07/11/2016

Selected this hotel based on the reviews, and they were accurate. Good location - can get to the Metro via shuttle, and Town Center is accessible for evenings. Good price, looks pretty new; the bathroom looked a little tired although clean, Nice hot free breakfast. Friendly professional staff. Good sleeping accommodations, but the HVAC system was quirky.

"Great place to stay in Rockville"

5
06/11/2016

The hotel is clean and comfortable. The room is big and clean and the employees in the hotel are friendly and helpful. I enjoyed my stay and the breakfast was awesome. The area surrounding is beautiful. I recommend it to everyone.

BWRockvilleMD, Guest Relations Manager at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you kindly for your words of appreciation. We are delighted that you enjoyed your stay. More importantly we are grateful for recommending our hotel to others. We look forward to welcoming you again in the future.

"Good Price for the DC Area"

4
05/11/2016

Location is great and they provide a shuttle to the subway a couple of miles away. The lobby looks and feels new but our room felt very tired. It was spacious and clean but for a Plus hotel, I feel they need to refurbish. The breakfast is excellent and the hotel personnel were courteous and helpful. Would stay again for the price.

BWRockvilleMD, Guest Relations Manager at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for choosing our hotel and taking the time to post your review. We are so glad that you enjoyed the various amenities we provide. Your review will help, and encourage us to perform even better. We look forward to your next visit.

"Excellent Hotel"

5
05/11/2016

My husband and I had an excellent stay at the Rockville Best Western Plus. The breakfast was excellent with many options, including gluten-free. The shuttle to and from the Metro that takes you into DC was terrific. It made the trip smooth as we did not have to navigate the city traffic ourselves. The room was clean and the shower water was hot with great pressure. Overall, we loved our stay!

BWRockvilleMD, Guest Relations Manager at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
It is heartening to read your great appreciation of our hotel, and the amenities we offer. Thank you kindly, and we hope you will give us the chance to host you again during your next visit to our area.

"Nice place to stay"

4
28/10/2016

While visiting family in Bethesda, MD we stayed here and really enjoyed our stay. It had easy access from the highway and it was very comfortable. The only downfall was that there was no transportation to Dulles airport besides taxi or Uber, which were a bit expensive.

"Great Hotel at a great price"

5
26/10/2016

We had to travel to Walter Reed for doctors appointment and needed a hotel at a decent price not far from the base. The staff were really nice and helpful. The room was just as comfy and clean. We will definitely stay here again.

"Excellent"

5
25/10/2016

We have a meeting in the area -- The group booked a few rooms online in Best Western. It is a nice hotel to stay. Breakfast is convenient with choices. Staff are friendly and helpful. The room is clean and pleasant. I recommend the hotel to other guests.

"Business/Leisure"

1
22/10/2016

This is my first visit/stay ever with this hotel, unfortunately bases on my experience I would not stay again: Hotel staff was great. Overall Cleanliness of room 1/5. There was mold/mildew in bathroom on shower wall and on baseboards. The shower curtain was cloth with no plastic liner, though it says no smoking the room reeked of cigarette/tobacco smell. Cosmetically the room needs a pick me up, old wall paper and peeling paint in room and bathroom.The breakfast was complimentary however everyone doesn't eat Pork products, there should be an option of Turkey or beef bacon or sausage. Hotel staff was pleasant. But won't be back unless changes are made

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your feedback, kindly let us know what room you stayed in to inspect the room. Our food offerings will undergo some changes that will please everyone. We appreciate your time and look forward to your return visit.

"Excellent experience"

5
20/10/2016

Friendly and attentive staff, nice breakfast options and dining area. Free and adequate parking. Public areas and room were very clean. I stayed in a king suite which was very spacious. Check in and check out was a breeze. Free shuttle to take you to nearby restaurants. I would definitely stay here again. Great experience.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for taking the time out from your busy schedule to post your review. We value your feedback and it helps other travelers make their decision in our favor when visit the area. Thank you for choosing our hotel and look forward to your return visit.

"bed bug nightmares"

1
18/10/2016

Absolute a nightmare! Because we were moving out of the new house before the new place was ready, I booked for 21 nights at the Best Western at Rockville for 21 nights. The hotel is old but in acceptable conditions (visually). It's 5-8 minutes away from the Rockville Town Center, but also right beside the highway. You can hear the passing traffic clearly. The most horrific part is bedbugs. From the first or second night, I noticed 3 bites in a line on my forearm. I told myself: we packed luggage for 21 nights, it's a ton of hassle to move to somewhere else. Maybe these are just mosquito bites. Things didn't go better as I hoped, every night I got some new bites, including my back, thigh, neck & shoulder, then even my chest. On the sixth or seventh day, I couldn't take it any more - fearing for another bite and the possibility of brining the bugs to our new house kept me awake during the night. We checked out after only staying for 7 nights. The front desk staff were kind and sympathetic. They tried to accommodate in any way possible, including switching us to another room. Unfortunately it didn't help because the bugs probably contaminated our luggage already. The hotel manager refused to refund us the first week of stay, and never called us to apologize or follow up with their status of "investigation". Please save yourself all the headache and nightmares and DO NOT STAY in this hotel!

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review. We take bed bugs seriously and take immediate action. We reached out to our vendor and the third party company reports were negative for the room and surrounding rooms as well. It is common practice to inspect rooms in the vicinity of reported incidents as well. We have the reports for you to review and the GM looks forward to your phone call as follow up. Thank you for choosing our hotel.

"Nice property, but why was the pool already closed in Sept?"

4
18/10/2016

Very nice hotel, convenient location, and they have a free shuttle to take you to the subway, but in early Sept, their pool was already closed for the season - why??? We could see the pool from our room ( & the water in it was already pea green - gross!), and it was over 90F outside! This part of the world is often still hot until mid-October. We had hoped for a swim to cool off... no luck. Breakfast was good.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your feedback. Our outdoor pool closes for the season as do most hotels with outdoor pools in the area; the Season ends after Labor Day. We cover the pool after the winterizing process and (unfortunately) cannot avoid the change in water color - especially during heat waves where the problem is exacerbated. We're glad that you enjoyed all other aspects of the hotel and look forward to your return visit.

"Looks Can Be Deceiving"

1
17/10/2016

First off the front desk personnel was very helpful. My stay was pretty good up until the Sunday morning I realized my child was very quiet. I went over to check on her and she found a opened condom wrapper. Now honestly it was between the nightstand and the bed. I didn't check under the beds because I felt like this hotel was extremely clean. Hotwire rated it to be 3.5 stars!!! Boy was I wrong. A few hours later after checking out I noticed two red bumps appeared on my arm as if I had been bit the night before. I hope they are not bed bugs. I have tried to get a refund from the Hotel but they are unwilling to assist me because I booked my hotel through hotwire. I would not recommend any one go here. If housekeeping cleaned the room correctly they would have clearly found the condom wrapper. I do plan to speak to corporate. There is no telling if my child contracted anything from playing with the wrapper and hotel management could care less!

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for posting your review, we take bed bugs seriously and take immediate action. The third party company reports were negative for the room and surrounding rooms as well. It is common practice to inspect rooms in the vicinity of reported incidents. We look forward to your return visit.

"October 10, 2016"

4
10/10/2016

Our overall experience at this hotel was very positive. The room was good except for the carpet. They moved us to another room and it was less dirty and worn but both rooms need their carpet replaced. The breakfast buffet offered lots of choices of hot and cold items--very good. Callaways, a restaurant onsite, was closed for renovations so a negative was having to drive a few miles to get something to eat although they do offer shuttle service within a certain mile radius.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you choosing our hotel and posting your review. We are scheduled to replace a few things here and there and appreciate the reminder. The local restaurants are only 2 miles away north or south of us in either direction - but it can feel further if one is hungry! Our shuttle will take you and bring you back once you call for a pick up. Hope to see back to stay real soon.

"weekend for soccer tournament"

5
10/10/2016

It was a good hotel for our soccer tournament, closest to the tournament would be ideal but the drive was easy and without traffic.. The breakfast was great. The kitchen even opened up earlier on Sat. just to accommodate our very early game! We had quick service, free parking and great rooms. Our room was very cold but the hotel responded quickly to change the temp/settings. I wish the wall control functioned so I could adjust the temperature myself.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for choosing our hotel and posting your thoughtful review. Please tell your friends about us for next year's events we look forward to your next visit!

"Lots Of Problems"

3
10/10/2016

Stayed here one night, business. Web says restaurant. None. Wasn't told on phone that it had closed / weeks prior. Breakfast was not what was promised. Not even in correct room. Check in staff was so-so. Lady was great, young man was snip with customers. ?? No reason. Room was perfect. Except NO heat. Maybe wasn't turned on yet??? Stay again?? Kind of far from DC. 270 is practically across the street, but then you have the DC traffic. I'd pay extra & stay closer if planning on DC visit. Not a visit? It'll work.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for posting your review, we'll double check all websites for content referring to dining in the evening just in case. The restaurant is open for breakfast and private events only. All other matters will be taken to operations meeting for our next session and we bid you safe travels.

"Hotel in Suburbs"

5
08/10/2016

This Best Western Plus was excellent for our visit because it was convenient, clean and easy to access once we figured out the exit roads on I270. The beds are comfortable and clean. The staff was helpful and professional, The coffee choices were very good and tasty, almost like the B/W hotels in Europe. The sign on the edge of the road was partially covered by a tree or bush and I almost missed the entrance--please fix.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for choosing our hotel and posting your feedback and thoughtful review. We appreciate the reminder on the tree matter... we've reached out and hope to get that "fixed" soon. Please let your friends and colleagues know about us and we look forward to your return visit!

"Very Nice"

5
07/10/2016

I reviewed this hotel on YELP as I really enjoyed myself. It was spacious and clean and I loved it. The breakfast was great, diverse options, clean and tasty. The staff was friendly and courteous. I only wish I could have stayed longer.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Wonderful! We appreciate our guest review because it gives us a chance to learn how to do things better but it looks like we hit the spot. Thank you for choosing our hotel, so glad you enjoyed and we hope you can return again soon - and stay longer!!

"HOTEL TO STAY IN ROCKVILLE"

4
07/10/2016

On the first trip to Rockville, this hotel was very good. Besides having great room and well organized with everything a guest needs, yet the hotel provides you an important silence for your stay. The only thing that needs to improve is the variety of breakfast and i think when there will be own cars which make passenger transport, the hotel will be certainly the best of Rockville to its privileged location.

"Super Stay at Best Western Rockville, MD"

5
02/10/2016

Escape romantic weekend from NJ, and visiting family in MD. Superb, courteous and professional staff from the front desk to the housekeeping and engineering services. The rooms are very clean, comfortable, easily accessible and temperature adjustable to taste. The beds are super comfortable. We slept like babies. The entire facility is very clean and pleasant. The free breakfast is amazing. The choices are better than a la carte, and you can make your own waffles. Fresh fruit, coffee and beverages. The breakfast is worth the stay by itself LOLs. Top stars for this hotel. Thank you! We'll be back!

"Good place to stay in suburban Maryland"

4
02/10/2016

Pleasant hotel in convenient location. Best price of equivalent hotels in the area. I stayed just one night after moving out of my home and waiting to settle on the sale of my house the next morning before moving out of state. It was a pleasant, restful, comfortable place to stay, and it was nice to have a full breakfast available.

"Super Stay at BW Plus"

5
29/09/2016

Great place to stay - great food, great coffee and great service. We were surprised at how well this place was organized and showed a caring attitude for its guests. I was impressed with the staff and the facilities. Being pet friendly was another plus!!

"Good Location, breakfast and sleep"

5
29/09/2016

Easy on/off the interstate I270. The breakfast buffet has a good variety. The bed and mattress were excellent. Got very good nights sleep the four nights we stayed there. The only thing that bothered me was that the breakfast area seem a little shabby. It needed to be spruced up.

"Not impressed"

2
26/09/2016

I spent 3 nights at this hotel last week while attending a conference in Rockville. I am not usually a fan of the Best Western chain, but after reading other favorable reviews of this hotel, I decided to give it a try. I am not sure if I got a really bad room or if the people who stay at this hotel have low expectations, but had my employer not pre paid, I would have checked out and gone elsewhere after seeing my room. My main complaints: the room was dark and dingy, the ceiling was dropped down, making it feel quite claustrophobic; the overhead lights were just light bulbs in sockets with no cover; the carpet was ringed with dirt all the way around the room, and had multiple huge dirty spots on the floor (thank goodness I had flip flops- would not have touched that carpet in bare feet); the electrical outlet in the bathroom was coming out of the wall; there was someone else's hair all over the wall and door of the bathroom throughout my stay even though the housekeeper "cleaned" each day; the TV only worked one of the three nights, and there was such a huge gap when the door was closed and locked, that I could see into the hallway. Thankfully, there was a half wall between the door and the bed, so I didn't feel like anyone could peer at me in the bed. The bed was the ONLY redeeming thing about the room, and the reason this is not a 1 star review, as it was clean, well made and comfortable. Thankfully, I had a car, but as other reviews have stated, there is nothing within walking distance, so without a car you are at the mercy of the hotel shuttle. Also, it appears the hotel's main source of revenue is accommodating tour groups, making breakfast a bit of a madhouse. The first morning, I ate yogurt with a fork, as there were no spoons to be had and the second day, I had to hunt down hot water for oatmeal. The third day I saved myself the hassle and went somewhere else for breakfast. I will not be a return customer.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review. We will use it as an example of proper housekeeping issues during training sessions. Please let us know what room you were in that had all those problems. We recently passed our brand's thorough inspection and with issues like, we would have had to go back to square one... In particular the "huge" gap under the door. All the best, DOS.

"great place to stay"

5
26/09/2016

Everything was outstanding including the very reasonable price. Helpful staff, good parking, convenient location. Loved having the shuttle service to the shopping center. Fun making my own waffles in the morning.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for a wonderful review - your review is what helps us tell our stories to other travelers who seek added value for their stay; hope to have you stay here again very soon...

"Best western rockville"

3
22/09/2016

Overall stay was comfortable,however bathrooms were pathetic with horrible lighting and bathtub and sinks were clogged. But they fixed it when we complained. Free breakfast was very good. May stay here again. We got what we paid for.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review but we are sorry to learn about your clogged drains matter. We are looking into improved technology on Green Lighting fixtures since ours are due for a change soon. We were one of the first area hotels to adopt green standards and back then, fixtures and bulb technology was fairly new...

"Good value"

4
20/09/2016

I loved my room! It had a fridge and microwave, so I could cut down the expense of meals during my trip. The King bed was beyond luxurious. A great stay. The only downside was the room was not soundproof, and I woke up when my next door neighbour had a very long coughing fit during the night. I hope he was okay!

"Good & Bad, No Ugly"

3
19/09/2016

Reasonably priced. Breakfast buffet with hot food. Courteous staff, free wifi parking spacious rooms etc Bad: old old facilities, bath tub didn't drain properly, room next to elevator constantly being used, exercise room smelled old and moldy couldn't stay in there for more than 5 mins. Liked the coin operated lAundry option. Hotel not near much interms of entertainment but it's 2 mins from I270. Room for improvement but u get what u pay for??

"HIGHLY RECOMMENDED"

4
19/09/2016

We were very pleased with this Best Western. I would have given it five stars if my tablet wasn't giving me a hard time entering it. It was a great bargain through Trip Advisor. I will definitely use them again to book a hotel. This Best Western is clean and quiet, set off from the main road. Rooms were a nice size.. A very nice complimentary breakfast is served. Staff is friendly and there is a complimentary van to the metro which runs once an hour.I was disappointed that the outdoor pool was not open since weather was still warm enough. I would not recommend this hotel for Washington sight seeing. It was really too far.

"NUMBER OF BEST WESTERN HOTELS"

5
14/09/2016

In the past two years, my wife and I have driven around many states and were not able to find as many Best Western hotels as other hotels and were very disappointed because, in its category, Best Western is the best.

"Competent, no surprises"

4
07/09/2016

Sufficient in most every way to me. Will visit again. I travelled alone. Arrived for late check in. Slept reasonably well. The hotel is reasonably quiet, clean, comfortable. It is reasonably priced. I did not need much.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for your succinct and pragmatic review of our hotel, it is all that we can hope form in many circumstances. We appreciate facts based on personal experiences and look forward to your return visit and bid you safe travels!

"Family Weekend - this was and easy access to my son's new residence. Family members got togther to help him move."

5
29/08/2016

Enjoyed our stay here very much. Would stay at this hotel again. The breakfast got us off to a good start for the day. Hotel staff very nice. Rooms were comfortable and clean. We enjoyed the pool area, lounge chairs and tables. The kids really enjoyed the pool.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for choosing our hotel for your family stay while visiting the area. We're glad that you enjoyed the accommodations and were able to relax poolside as well. We look forward to your return visit and bid you safe travels.

"Parent visits"

4
26/08/2016

We stay at this hotel every time we visit our daughter in Rockville. Like the location to her place, and the location to 270. We will probable stay there many more times in the future. Our only complaint would be the beds. Would like to see queen size beds in each room.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for posting your review and the feedback on the beds, we take guest feedback seriously and will convey your suggestions to the proper department for further consideration. We look forward to your next visit and bid you safe travels...

"Great hotel in DC"

5
22/08/2016

This was my second stay here. The staff are very nice and accommodating - especially Tashay & Ebra. They have the best breakfast too! We will be coming to visit frequently and I will definitely be staying here again.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your kind words, we do our best to train our associates and they always shine when it comes to customer service. I will share your comments with them and look forward to your next visit.

"consistent quality"

4
17/08/2016

Near I 270 with free parking. no freeway noise heard. Except for being awakened by a fire alarm at 3 am, the accommodations were nice. good breakfast with ample seating. not too much else around the area.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for choosing out hotel for your accommodations in the area. We look forward to your return visit and bid you safe travels.

"Celebrating with the relatives"

4
16/08/2016

Stayed in town for a weekend while co-hosting a party for my parents. Not only did we stay at this hotel, but so did many friends and relatives attending the party. This is a large hotel, with easy access to I270, and has plenty of amenities including wi-fi, a business center, free breakfast, ample parking and a pool. There were plenty of good choices for breakfast and the area was well staffed. The rooms were clean and spacious and included refrigerators and microwaves. All of the staff I interfaced with were very friendly and helpful. The only two downsides to this hotel were that the ventilation in the bathroom was weak, leaving some metal to rust; and, though common, I do not find the double-sized beds comfortable. As both my husband and I are above average in height, a queen (with better quality sheets) would be preferred.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for choosing our hotel for your time with your relatives. We appreciate your feedback and take it under advisement for future property upgrades. It is through the efforts of guests such as yourself that we can plan for improvements. Again, thank you for choosing our hotel the Best Western Plus Rockville Hotel & Suites in Maryland near greater Washington DC., and look forward to your return visit.

"Allow a lot of Time for Check-In"

5
16/08/2016

Allow a lot of time for check in. They prefer to answer phones and make guests stand in front of them while doing so. The hotel otherwise is clean and rooms are bigger then most. The breakfast is phenomenal!!! BEWARE OF HOW LONG IT TAKES TO CHECK IN! I waited 20 minutes with children in the car and the front desk girl did not care.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your review. We will look into this matter and remind our front desk clerks of our standard procedures for guests who are present and managing phone calls. We look foward to your return visit.

"Hotel evaluation"

4
11/08/2016

In total good experience with staying. So far I did not receive my security deposit. If every thing goes smoothly with that part I can say for sure about my good experience. I would like to recommend it.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your comments. Deposits are always returned if the room was left in good condition and furniture and accessories were not abused or broken. We rarely keep deposits for no valid reason. Deposits are usually kept due to broken TV screen, soiled sheets or large stains - that were not there prior to check in. That is the reason why every traveler should visually inspect their room prior to unpacking and settling into the room. If there is a problem with the room, such as a cracked TV screen, broken chair or stain etc., always-always make a point to inform the front desk immediately and ask to be moved. Thank you for choosing our hotel and we look forward to your return visit...

"Enjoyable stay"

5
05/08/2016

The staff were very accommodating and promptly took care of any needs. We had a suite with a king bed. Kids slept on the sleeper sofa. We did not use the pool or other amenities due to our 1 night stay, but I thought seriously about staying another night. Fairly close to the Rockville metro station. Shuttle will pick you up, but we did not use this service.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you! We look forward to a future visit from you, travel safe!

"Great Place, A few Issues"

3
04/08/2016

The hotel in general is pretty clean. For the price the amenities were great. Breakfast was wonderful and the pool and gym were clean and well taken care of. Our room key would work. we had the front desk issue us new ones and we would still have to try it about 15-20 times to get the door to open, but it worked fine to access the gym. we stayed as a family in a King suite with two rooms. one with the bed and one with a fold out couch. the bedroom was nice, but the couch wasn't. when we finally got it folded out, there were no pillows or blankets for it in the room. it was also warped into a bowl shape and you could really feel the edge of the couch going right across the middle of your back. The other issue we ran into was finding food. across the street is a gas station/service shop that closes pretty early (before 10PM). we had a late night in DC and didn't make it back to the hotel until about 9:30. we were hungry and used our GPS to find a close drive thru. it said McDonalds was 1Mile away. The area it took us to was residential. we tried 3 different restaurants on the GPS and none were actually there. when we gave up and went back to the hotel they gave us a Pizza Menu for a restaurant that was already closed. So no dinner for us!

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
We have taken your feedback into account for our next operations meeting. We are updating out menu files to reflect late night outlets however, on Sunday it is always an issue since our area is primarily residential. For future reference, while it is not convenient, Bethesda has a more robust nightlife and offerings for eating. We hope this helps... Thanks!

"WHOA!!"

5
02/08/2016

I usually don't stay on hotels on my way to washington DC but I decided to try somethiing different and I'm so happy I tried them. The staff was amazing so was the food. The bartender made some great drinks and made some great joke. The Staff is so friendly. I am def staying there again soon !

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for posting your review - we bid you safe travels and look forward to your return visit for an equally satisfying experience. Freddie can always be depended upon for extra fun. As we generally say, stay with us and spend the savings on your entertainment when visiting DC.

"convenient"

4
25/07/2016

this hotel was clean, and convenient to where we were visiting. the only problem was the air-conditioning. you couldn't control it yourself and on the 7th floor, we were warm to the point of uncomfotable. also, there was a very noisy wedding party until midnight, which you can't really blame the hotel for. the complimentary breakfast buffet was plentiful and fresh. we would stay there again when visiting our daughter and hopefully air conditioning or noise would not be a problem.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for posting your review and acknowledging the fact that a wedding party was a little noisy because they were having fun - something that we cannot control until mid-night. At mid-night, we are able to control the situation directly. We will look into the A/C matter and things will be better when you come back. We bid you safe travels and look forward to your return visit.

"Good value"

4
23/07/2016

Room is very adequate. Location worked well for us; we met friends in Rockville and silver spring Also easy access to the metro and to I270 Breakfast was also very adequate Staff very friendly and helpful

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Dear Guest, thank you for taking the time to post your feedback. It will go a long way towards helping future guest make an informed decision and choose us for their accommodations while visiting friends or family in Rockville Maryland, a suburb of Washington DC!. We look forward to your return visit and bid you safe travels!

"trip to DC"

4
23/07/2016

The hotel was pretty clean and the staff was very kind and helpful. Breakfast was pretty good. So for the price it was a good stay. Only problem was the pull out bed wasn't very comfortable but than they never are and the air conditional in one of the rooms didn't work very well.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for taking the time to post your feedback. We appreciate your understanding of the typical hotel pull out bed offerings. These facts, will help future guests make an informed decision for their accommodations. Please let your friends know, visit our website to sign up for our specials and we bid you safe travels!

"Super Customer Service"

5
22/07/2016

The front desk staff at this hotel goes out of its way to make you feel welcome! The room was roomy and super clean. The breakfast is above and beyond what I expected, bacon, sausage, eggs, waffles, cereal, fruit, Danishes, excellent coffee, and juices to choose from. I highly recommend this place. By far the best hotel I've stayed in in the DC area.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for taking the time to post your feedback. It will help our guest to make an informed decision for their accommodations. We look forward to your return visit and bid you safe travels!

"Youth tournament stay"

3
18/07/2016

Hotel is in decent location - close to major parkways. Downtown Rockville (very nice downtown area) is only 1.5 miles away and they offer free shuttle service to and from Rockville. We used the shuttle service one night for dinner and it worked great. Front desk staff was very helpful and accommodating. Complimentary breakfast was above average and staff kept area neat, clean and items fresh... Only complaints - room (we had 2 queens bed room) is a tad on smaller side, no closet (they have a wardrobe in room) bathroom was very small and no vent fan. Air Conditioning was excellent in my room - but heard of numerous complaints that some rooms had little to no A/C and repair staff was not available on weekends. Beds were firm and only 2 pillows per bed.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review - we appreciate your review and feedback which will help us during our next operations meeting with several points to discuss. We do however, look forward to your return visit!

"Clean and good value"

3
15/07/2016

We got a great price on a king room with a pullout sofa by using hotels.com (129 plus tax). This was much less than the front desk quoted! The pullout wasn't comfy - but the room was otherwise just fine (we have little kids so they piled in the King with us and it was very roomy compared to the tent we've been sharing the last couple of days!) Breakfast was ample (waffles/eggs/bacon/toast etc. A word of warning - the laundry machine is very expensive $2.25 - per load - and the dryer is the same. I pulled my clothes 12 minutes before the cycle was done and they were almost too hot to touch on the medium heat cycle!

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review - we're updating our pull outs and you should have a good one next time. We'll check out the temperature matter in the coming days. We nevertheless appreciate your vote of confidence and look forward to your return visit and bid you safe travels.

"Vacation"

4
13/07/2016

The hotel was very clean. Breakfast was not up to standard. It was very sloppy and very little help. We could not take advantage of the pool because of the crazy hours it was open. There was also a bee's nest inside an umbrella, which I believe they tried to remove, but later there were still bees.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review - we're looking into our breakfast area service levels and pool hours due to several mentions recently and the bees think they still have a home under our umbrellas.... We check it our again though. We do however look forward to your return visit!

"Perfect Hotel in Rockville, Maryland"

5
12/07/2016

We were driving north to NYC and booked a one night stay at this Best Western. What a pleasant surprise! This Best Western is really a "Plus" in every way. The hotel location for traveling is wonderful. The welcoming staff are pleasant, the rooms are quite nice and clean with all the usual amenities, and hot breakfast buffet was also a plus. You can't go wrong with this hotel.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review - we appreciate your vote of confidence and look forward to your return visit!

"poor"

2
10/07/2016

bed not comfortable, bathroom was dirty and additional charges when checking in. breakfast was good. housekeeping made a lot of noise in the hallway. hotel looks nice from outside, not too far from metro if you miss the shuttle a taxi might run you about ten dollars to get to the metro. checked out earlier not satisfied

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
We're sorry to learn of your less than expected stay. Please try us again so we can earn the next two stars - at the very least. Travel and drive safely....

"Great place for Washington DC visit "

5
10/07/2016

Every time I come to visit My daughter I stay at this hotel the morning breakfast is very good clean rooms beds are comfortable and always a nice stay. Free parking bathrooms are nice I'm so close to DC they have a free shuttle that runs every hour to the metro station, and the staff is very friendly and hospitable

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for the consistent feedback that provides the facts for our future guests, we look forward to your return visit! Until the next, we bid you safe travels!

"Great Experience!"

5
10/07/2016

Overall, great experience. Staff and amenities were great.! Plenty of parking. Very good breakfast and staff. Entrance was very welcoming and staff were very helpful. Swimming pool was great, as well as the gym. Like the title says, Great Experience!

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for posting your review, we look forward to your return visit!

"Good"

4
07/07/2016

Good hotel to family for an affordable price. The breakfast is included, but I have not found hot milk and nor microwave available at the breakfaast room. Moreover, the double bed is too small for two persons and the furniture is old.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
First off, thank you for choosing our hotel for your stay while visiting the Rockville Maryland area. We have noted your comments and will look into the matter for our next manager's meeting for discussion and resolution. Again, thank you and we bid you safe travels.

"Needs to be updated"

2
01/07/2016

Needs to be updated. Tries to charge for the room safe. They will take it off the bill on checkout. No listing for TV stations. Remote had to be adjusted by hotel staff to get HBO. Breakfast quality was poor. Breakfast staff was overloaded and could not keep up with demand. This is not a BW plus hotel any longer.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for choosing our hotel for your stay. Yes, we dropped the ball - it happens now and then. Please give us a chance and stay again to prove that we are truly a plus and we're working very hard to please everyone.

"Breakfast"

4
30/06/2016

The breaksfast was good and had many options compared to other hotels I have stayed in. I wish they would have had more options for vegan or vegetarians and more variety of fruits. The options were the same everyday.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for posting your comments and we really appreciate the feedback. We are slowly working on our options and I believe that the brand has some vegan items in mind for the future. Stay with us again, sign up for our newsletter and learn more as we grow... We appreciate the fact that you choose our hotel for your visit and look forward to your return visit...

"Nice hotel"

4
27/06/2016

The hotel was nice, staff friendly, rooms clean. My only complaints were small. 1. Breakfast room is quite large but everything to put on your plate is in one corner. Traffic jam and it doesn't have to be that way. 2. Shuttle to metro only goes on the hour. Works if you are going to metro but don't come back between quarter after to quarter of as the shuttle won't come get you. 3. No restaurants within walking distance. If you have a car, this hotel is a good choice. Room rates weren't bad.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your review, we are working on an improved shuttle route and service and hope to have it in place on your next visit. Enjoy your travels.

"Okay, but mold problem in the bathroom"

3
27/06/2016

The bathroom had a heavily textured ceiling, which had black mold spots growing on it. When I used the microwave, it would cause the other socket in the plug to cease functioning, shutting off the light/plug combination on the desk. Every time the refrigerator cycled on/off, the tv would cut off. For the price and location, I would say fair or average. Will probably look elsewhere on my next business trip.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for posting your comments, as they will be helpful to improve the situation at the particular room you occupied. Kindly send us a separate note or call us with your room number so that we can get to the matter quickly.

"Below My Expectations"

3
26/06/2016

We chose to stay at this hotel because of its location and access to Washington, D.C. Overall, this hotel needs to be updated. Our room was too dark at entry and we needed to turn on the light in the bathroom to see the items in the coat closet! The temperature in the room was pre-programmed and was impossible to reset. The furniture in the room was old and dirty. There were two full size beds in the room that were difficult to get used to after years of sleeping on queen or king size beds! The breakfast quality needs improvement. The utensils were poorly washed, and the dining room needs to be cleaned more often. The food items were average and unchanging from day to day. The overall appearance of the hotel needs updating, and items used by guests such as carts for moving suitcases must work! Compared to other Best Western Plus hotels that we have previously used (both in the U.S. and in Europe) this hotel is below par.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for posting your review, we will investigate your comments and bring them to the attention of each department's manager. We look forward to your return visit to see improvements.

"Fantastic Stay"

5
21/06/2016

It was a pleasure staying here and we will stay here any time we return to the Rockville area. The hotel is beautifully maintained, quiet at night, and easy to access. The fitness facility was always clean and the equipment is in excellent condition. We loved the fact that it was right off the 270 exit and close to both downtown Rockville and Potomac.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your post, we do our best and we appreciate your feedback. Travel safe and we look forward to your return visit.

"Way past its prime"

2
21/06/2016

Dirty, old, AC in poor working condition, noisy, substandard beds and linens (broken down, hair on sheets, overstuffed pillows). Bathroom small and dingy. I had never stayed in a poor Best Western, but now I have. Time for a serious rehab of this property. You get what you pay for, unfortunately.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review, we're not sure how these extremes made it past our staff inspections but we look forward to your next visit.

"Great for family vaction"

5
20/06/2016

The staff was very helpful and courteous. The complimentary breakfast is filling and delicious. The shuttle bus to the Metro is a God send. It takes the worry and cost of parking out of the picture for a fun vacation with family.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you! Your review just helped another guest searching online to select the Best Western Plus Rockville Hotel & Suites for their stay in Rockville Maryland...

"Great hotel."

5
19/06/2016

Clean, comfortable, accommodating, and a decent value...what more do you need in a place to stay? Good location, convenient to access and easy to get to your local destinations. The breakfast is available until 11 am, allowing you to sleep in if you so choose. Featuring hot items like waffles, eggs, potatoes, sausage, and bacon, along with many other items. The service staff at breakfast are friendly and helpful, as are all whom we came in contact with at this hotel. The only complaint centers around the bathroom. It is small...the door is awkwardly placed and the toilet is so low that I doubt tall people or seniors would be able to comfortably use it without difficulty. Otherwise, this hotel is a place I would stay in again when visiting the area.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review. We appreciate the facts put forth so that the traveling public can make an informed decision. It helps them choose us over other pricier local accommodations. We look forward to your return visit and bid you safe travels.

"Great Hotel Near DC"

5
16/06/2016

This is a nice facility with a reasonable price near DC metro. It's about 1 hour drive from downtown DC during the rush hour and half an hour during non-peak hours. The rooms are clean and have comfortable beds. Free parking and free breakfast buffet are among great features that this hotel has to offer. The staff were very professional and helpful. Our only issue was that our rooms weren't ready at the time of check-in. We had to wait for 1 hour for them to get ready. I recommend this hotel.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review. Our hotel is a superb deal when someone is going to explore DC, let metro do the driving! We do apologize for the wait however, since we may have been sold out the night before making the wait for a clean rooms a little longer than usual. Please accept our apologies and we look forward to your return visit and bid you safe travels. Thanks for choosing our hotel, the Best Western Plus Rockville Hotel & Suites - Rockville Maryland.

"comfortable and very friendly staff"

4
14/06/2016

We had the King Suite room because we have 2 teenagers. The room was comfortable and clean and gave us enough room to spread out. The staff was very friendly and helpful and always said hello to us. The breakfast bar was good. They had a lot of food but I thought the eggs and bacon weren't cooked all the way. The best part was the shuttle they offered to the metro. We got free parking unlike a lot of other hotels. I would defininetly stay again.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your glowing review of our hotel, making way for other guests who have not decided just yet. We appreciate you valuable and honest review proving the value for the dollars we offer at our hotel. We look forward to your next visit. Thank you and we bid you safe travels...

"Worst experience with hotel staff"

1
13/06/2016

I was walking through the lobby, and a young woman who was on her cell phone, was complaining to a friend that the only way she could shut the door to her hotel room was by having someone on the inside shut it, and she stopped to ask the front desk person for the name of the manager. The gentleman told her that she could change if she wanted to, and she said oh I can change rooms? And he said no hotels you can get out of here. I was surprised by his reaction. So I asked the young woman what it happened before. She said that her first room was right next to the air-conditioning units, and she couldn't get her three-year-old daughter to sleep. She have to switch rooms, and they gave her anon-smoking room with burn marks in the carpet in the sheets. She asked to switch again, and she got a room with a washcloth over the smoke detector, windows that won't lock, and adore them only shut from the inside. I explained I was married to an attorney, who would be happy to take her case. She brought me to a room to show me. She was not exaggerating. She said she believed she was getting this treatment, because she had booked through Hotwire. I went down and asked the gentleman at the front desk to please switch her room. He invited me to leave as well

"Very accommodating staff"

5
09/06/2016

Having moved out of town two weeks earlier, we had to come back to town for an unexpected funeral. The staff at the hotel was wonderful, allowing us an extra early check in so that we could prepare for the viewing. The room was clean, and well appointed. The location is very centrally located off of 270, close drive to Metro and all the restaurants of Rockville Town Center. Would definitely stay here again.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review during your stay, we look forward to your return visit under less difficult circumstances... we appreciate your business.

"Comfortable but plain"

4
02/06/2016

This is not a fancy place, but certainly adequate for our purpose -- an overnight stay. We were a little disappointed that we did not know ahead of time that the pool was closed as we had hoped for our grandkids to swim. The breakfast was excellent. Main issue was that we could not connect to Internet, but we were not there long enough to care that much.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for choosing out hotel of many, we pride ourselves on good service and good value for your vacation dollars. I'm sorry you were unable to connect but please rest assured that we can help you next time you're in town. Thanks again and come back soon!

"Memorial Day Weekend 2016"

3
01/06/2016

Was on the 7th floor, very clean. Good breakfast. Polite front desk. Small but convenient work out area. Pool is ok. I had an issue with the TV and an engineer was sent to check on it but nothing was solved, he promised to change it the next day. I appreciated the effort.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your review! We look forward to your return visit and a better TV and overall experience and we bid you safe travels!

"Best Western Rockville"

3
30/05/2016

Hotel was priced very reasonably for the area. Only problem was the poor AC system which resulted in limited sleep. Location and breakfast were good. This appears to be an old hotel with heat/AC coming out of the unit in the ceiling. Room would not cool even after serviceman came. Had we not unpacked, I would have requested a move to another room.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your review! We appreciate the stars even though you're a/c was not working after the repairs; something that is being address hotel wide at this point to avoid future problems. We look forward to your return visit and please let us know when you might visit the area again - hope to see you soon!

"Lizzie's DC Trip"

4
30/05/2016

We had a minor glitch at check-in and originally were assigned the wrong type of room. We went back to the lobby and got the room changed very promptly to the Executive King with a sleeper sofa. The location of the hotel was very convenient for our purposes. There is plenty of parking space available. The staff were very friendly.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review. We appreciate the feedback and we're glad we could accommodate your needs. Please come back and tell your friends!

"Great value and incredibly well trained staff"

4
27/05/2016

Spent three nights here as part of a group. The hotel is away from the hustle and hubbub of the city -- sits on a few acres, the main business part of Rockville is at least ten minutes away. Great parking, but it is definitely a place you need a car or access to cabs. This is a large, well maintained facility with superb management. The facility managers checked in with our group several times and met a couple of special requests with ease. The management has trained the front desk staff and help well, they are all working at a level most larger hotels would dream of...I have traveled a great deal and know that competent staff are never an accident. The restaurant manager (Freddie) was especially helpful to getting our large group served as quickly as possible. The night before, I had flown in late without dinner, and the restaurant was closing in ten minutes. I was reluctant to order anything much that close to closing, but Freddie said "no problem, we will take your order" and the wings and onion rings I ordered and took to my room were nicely prepared. The restaurant has a limited menu of mainly snacks such as small pizza, calzone, and wings. I would definitely return here. The only reason it is not a ten was that my air conditioner was broken, although that was the only part of my room that was less than completely satisfactory, and it was not yet hot enough outside to matter -- the room had a window that could open and ventilated the room enough. When I reported it, the management jumped right on it.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review. We appreciate the feedback and will take a look at the a/c issue you pointed out to follow up, if you would be kind enough to let us know your room number in a separate email to the GM. I'm sure that our future guests will be assured if they are on the fence with their choice as you're review is thorough and matter of fact. We do look forward to your return visit and again, thank you for choosing out hotel over the many in this area.

"Fine for a One Night Stay"

3
22/05/2016

If you're passing through then it's fine for a one night stay. Bedroom was comfortable and the staff were very accommodating. Shuttle bus into the centre was a great facility to have as we weren't driving. Breakfast was terrible, they do not have a restaurant or bar really as one room doubles up to do both. Floors sticky every morning, dirty tables, sticky buffet table and really not a pleasant experience. We returned back one evening at 10:00pm and were told the bar was closed, as far as I recall this is normal so no chance of a nightcap !!

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your feedback. We are surprised as the cleanliness sounds like it is not up to our standards. We appreciate the feedback and will take a look at the things you've pointed out to follow up with that area's manager. That said, we do look forward to your return visit for a better experience.

"Staff was great!!"

3
20/05/2016

This is an older hotel, so it needs some help. Check in was fast and easy. The room has seen better days.There was some mold in the bathroom and the wall paper was starting to peel off. No fan in the ceiling, so after a hot shower it took a while to dry up. Beds were comfortable but the pillows weren't. Glad I brought my own hair dryer as the one in the room is the original one, and when I turned it on, pieces from the chipped plastic inside were blown out! The breakfast was excellent. The shuttle was extremely helpful in getting us to and from the Metro.As a tourist, I'd never attempt driving there! The staff helped in anyway they could. Extremely polite!

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review. We appreciate the feedback and will take a look at the things you've pointed out to follow up. Nevertheless, we do look forward to your return visit.

"Not for The Business Traveler"

3
16/05/2016

Stayed two nights on a business trip. Hotel is OK for families traveling on a vacation however, I would not recommend for business travelers who expect typical business accommodations. Mattress was not good quality compared to more upscale hotels. Room was on the dingy side (literally) as there was inadequate lighting levels in the room especially where the clothes closet was. Each of the two nights I was there large tour groups arriving in several buses checked in. The second night was very disruptive in the hallways with young guest banging doors, talking loudly in the hallways, etc. This occurred after 10 pm when I would expect some degree of quiet so guests could get to sleep. They must of been on a school trip or something. There was free breakfast but it was so so and very crowded.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for posting your review. We take pride in our offerings to both business and leisure travelers. We will look into the lighting situation if you would be kind enough to write us with a specific room number. We look forward to your return visit and perhaps during low season without the student travel groups visiting our nation's capital.

"Reasonable for the price"

3
12/05/2016

Front desk staff were very friendly and helpful. Which was a good thing as the first room we were assigned wasn't ready and the second room had a faulty door lock making it frustrating to get into our room. Conveniently located for our needs though and it was worth the one night stay.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for choosing our hotel and posting your review for other travelers and look forward to your return visit.

"Great place to stay"

5
12/05/2016

We spent 5 nights at this motel. Visiting the Wash DC area. The staff was wonderful, everyone was pleasant. The shuttle drivers were great. Even the lady in the gift shop went out of her way to get something we wanted. Our room was just right. Breakfast was always the same each morning and we enjoyed it. great place.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your review! We look forward to your return visit and please tell your friends...

"Surprising satisfied"

5
03/05/2016

Last minute need of a place to spend a night. Checked internet. Chose this place for the good price and location. Did not have high expectation. When arrived, it looked like a high end place. Service was excellent. The room was with excellent quality. Had been in other Best Western hotels before. They were very plain. Could it be the difference between Best Western and Best Western Plus ? I do not know. Never been in the Plus category before though.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review. The Plus terminology is part of the brand's effort to set standards levels and "Plus" will always mean you'll get more if you choose a Plus hotel. Thanks again and we do look forward to your return visit....

"Good but needs some TLC"

3
30/04/2016

The rooms were clean and spacious but could use some TLC. The front desk area definitely needed some updating. The staff was not unfriendly but did not smile and seemed to be just be doing the job. The breakfast was good, many things to choose from and enough space for people to sit down and eat.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your feedback. We are trying to schedule a "facelift" so to speak and will use this note as part of the training process and feedback to staff members.

"Pleasant, Relaxing Stay"

5
27/04/2016

As always, a pleasant, relaxing stay... very Courteous staff - (TASHAY, at the Front desk at 5 AM with her pleasant SMILE! / SALL at the breakfast bar, ALWAYS pleasant and smiling!!!!) We are planning to return... Rooms are very quiet and clean...

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you! We will share your comments with our staff members and look forward to your return visit...

"Convenient with a couple of hiccups"

4
27/04/2016

We had a two night weekend stay here during Spring Break. The location is literally right on the highway so it is very convenient. Lots of parking. When we checked in it had been very hot out for that time of year and they told us we may experience temperatures in the room that were too hot or too cold and to contact them before 10 pm and an engineer would come and adjust it. I really appreciated that as we did need the engineer. The room was two doubles as shown in pictures others have posted. The beds are comfy. The TV remote was missing and we never did get one. The wifi worked though so we used Netflix instead. The room was clean and well maintained. We booked here specifically for the included breakfast at no extra charge. They offer juices, tea, coffee, cold and hot cereal, yoghurt, rolls, muffins, toast/bread, waffles, eggs, sausage, bacon. Good selection. The breakfast was well done on Saturday but Sunday was awful. They were out of butter and jam so everyone kept making toast and waffles and then dumping them. Who wants dry toast? I spoke to the kitchen crew person and he just shrugged. I don't think he spoke English. I went to the front desk and asked them to put up a sign to warn people they were out of butter but that was not done in the 1/2 hour I was in the breakfast area. There were delays in getting the hot foods, cutlery and plates as well so the seating area was jammed with people waiting. Probably they were just short staffed but with Spring Break school trips booked into the hotel they should have anticipated the heavy demand. Also on Saturday our room keys were deactivated and we had to get them reset as we were staying until Sunday. I would stay here again though. Overall it was a good place.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your thorough review. I will admit, at times we get slammed and this was definitely one of those times. We take pride in our staff's ability to perform under pressure but it looks like this was not the case. We will review your notes and share them with operations to look into a way to keep things on hand for such occasions. Thanks again and we do look forward to your return visit....

"wonderful weekend"

5
20/04/2016

We were on the road on our way to maryland we were going to a funeral. So we weren't sure where we were going to stay. I got on my phone and started looking for the closest hotel I found Best Western in Rockville.. That was the best thing that could've happened. I called and spoke to Rocky I think I spelled it right. We got the king bed suite because it was my 3 kids and my husband and me. The staff members were so nice. The room was very clean nice space. The bed was amazing it was so comfortable. The breakfast was great!!!! I highly recommend this hotel! BEST WESTERN PLUS in Rockville MD. I will return thanks Rocky again!!!!

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for posting your review for our future guests. Rakhee, is always on task and willing to go the extra mile for our guest with a nice smile. We hope to have you stay with us again - but - under different circumstances of course. Please tell your friends... and please accept our condolences.

"Très agréable"

5
20/04/2016

Well located near Washington DC. Easy to park a car.People working here are very nice. If you travel for tourism, it's a very good place, DC is a beautiful place and there are a lot of thing to do see in Maryland and Virginia.After a long day, it's pleasant to come at this hotel.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Well, what can we say except - c'était super! Merci pour le commentaire! We look forward to your return visit...

"Pleasantly surprised "

4
19/04/2016

Pleasantly surprised by the accommodations of this hotel. Sleeping room was VERY large. Decor was modern and appealing to the eyes. Room was very clean. Lobby restaurant has a limited menu, but affordable prices. Restaurant staff were very friendly. Front desk staff were also polite

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for placing your review for other visitors that are on the fence. We do our best to always shine. The restaurant is one place that, well we keep to a minimum, with so many other fine places around us, ours is laid back by comparison. Fun food and fast - we look forward to your return visit!

"Not So Friendly Staff"

3
19/04/2016

If you happened to need anything after the housekeeping staff leave for the day you are out of luck. The front desk staff refuse to bring it to your room as they say that they are not allowed to leave the desk to bring it to you. You have to go to the desk to get it, even thought there are two staff members on. Also if you have a noise complaint about yappy dogs they do nothing as well. Just want to say Hi to Bailey the yappy dog next door to me

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for posting your review and experience. We take feedback seriously and use review as part of our ongoing training. We hope you'll give us another chance and if you get a noisy pet next door, we'll be glad to help you move to another room.

"Anniversary vacation"

5
17/04/2016

My wife and I stayed here and it was wonderful. Staff is very accommodating and room was clean. Shuttle gets you to the Metro Station and will pick you up before 9p. Breakfast was OK not the best but far from the worst. Plenty of restaurants near by if you don't want to use the in hotel cafe. If ever on the Rockville area again I'll definitely look to stay here again.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to place your review for future visitors. The friendliness, convenience and huge breakfast point is the message we deliver everyday. We look forward to your return visit!

"Business or Pleasure"

5
15/04/2016

This property is a class act. We had great service on our Washington, DC vacation. The hotel has a free shuttle to the metro station for convenient connections throughout the metropolitan area. We parked our car and avoided the traffic for a few days. This is a business traveler's hotel that worked wonderfully for a couple of tourists.

"Nice, convenient hotel"

4
08/04/2016

Clean, well-maintained hotel with friendly staff. Not located in a scenic or walkable area or near stores, but very convenient to Washington DC area towns and major highways. Rooms are large. Stayed in an enormous 2-room executive suite. Rates are very fair and reasonable compared to other nearby suite hotels. Water pressure is great, WiFi is fast. Free printing in lobby. Only criticism is extremely thin and uncomfortable mattress on fold out couch in living room of suite. They should really invest in nicer sofa beds. Main bed and pillows were, by contrast, very comfortable.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review. We appreciate the added value it provides for the traveler that is still on the fence without a decision. Our sofa beds are high on the list for makeovers and it is only a matter of time before we get new ones that are better In any event, we look forward to your return visit and wish you safe travels.

"Good hotel and you get your moneys worth"

5
04/04/2016

I was pleased with the convience of this hotel. They have a business center which allows you to print boarding passes etc. The shuttle service stops running at 9 pm which made it difficult for my stay because I was in the city until past 10pm. The breakfast was average. They served the same things daily. The value of the room was good. The service by the night employees was excellent. The day employees seemed very disinterested. The gift store in the lobby is priced very reasonable should you forget any necessary item, Even sweatshirts or other memorabilia you want to purchase is reasonably priced.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your feedback and appreciate the points made. We will review our training processes to address communications. All the best, Alex.

"Pet friendly, conveniently located"

3
04/04/2016

Overall we are satisfied. Positive: We traveled with a dog, and choose this hotel because it is pet friendly and conveniently located not far from Washington DC. We did not have any problems with our dog staying with us. The breakfast is good. The staff is pleasant and helpful. Negative: The bedding - pillows, comforters and sheets are old.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your valuable feedback of your stay on TripAdvisor. We look forward to your return visit. All our best, Alex.

"Nice hotel"

4
02/04/2016

Stayed at this hotel for business. Always appreciate free internet and free breakfast. Ask for a room that's not near the elevators. I didn't and was faced with children running back and forth to the ice machine until I put a stop to it.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your feedback. Problems with children usually occur during sporting event tournaments. We will look into instituting Quiet Time signage however, the situation can never be fully controlled and we apologize. We hope to see you back again as it is not a regular occurrence. Safe travels!

"Budget friendly is all I can say about this place. "

3
01/04/2016

I booked this hotel based on other reviews. I wanted to be away from the city to keep the price and traffic down. The hotel is older. The room wasn't dirty, just dated. The fan in the bathroom didn't work, so the ceiling had condensation water droplets dripping from it. We discovered that the air conditioning doesn't work very well either. The last night, I turned it down as low as it would go and it was still too warm to be comfortable. The breakfast was awesome though. There were a lot of options for us. The restaurant has a very limited menu, but was good. We didn't use the shuttle, but it was always there and other guests seemed to like the service. We had a great time in DC, and the hotel served its purpose. But had we need to spend more time other than just sleeping, I'm not sure we would have been happy. Probably will look elsewhere the next time.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for posting your review - great feedback for future guests and we will look into the dripping condensation matter. Kindly send us a direct email to follow up and cross reference internally. We look forward to your return visit!

"Good value for the area"

5
27/03/2016

Great breakfast, comfortable bed. The evening restaurant wasn't much of a restaurant - pizza and bar food fare.Slow service, too. Good value for the DC area. Shuttle available to the Rockville Metro stop every hour on the hour, but we didn't use it - we wanted to be out at 7:30 so we chose to drive.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your valuable feedback, we look forward to improving our food offerings in the near future - for now, we call it fun food for our limited menu. With so many options for dining we felt that a limited menu worked best. Hope to see you again soon!

"Not a top choice "

3
23/03/2016

This hotel is in a business park area with little within walking distance. Heat in the room was out and a colleague reported it was not working in his room. There was no extra blanket in the armoire either. I used towels from the bathroom to stay warm. I informed the desk about the heat, but it wasn't fixed by that night. Breakfast buffet was ok. Restaurant menu at night is limited.

"Heat didn't work, and staff unaccommodating"

2
23/03/2016

The hotel is very affordable for the area, and while it is a little run down in places, overall it is clean and well kept. I would give this an excellent rating, except that the heat in my room didn't work. It was a little cool when I checked in (so I turned up the thermostat a little), but downright cold when I woke in the morning and we getting ready. Upon checkout the desk staff was dismissive and unaccommodating. He said he couldn't do anything to help, and if I complained the night before they could have fixed it.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for providing this information about your experience with the heating system and with a team member. If you would please take a moment to respond directly to our general manager with your stay details in order to investigate the equipment and staff member experience. Thanks again...

"Vacation"

4
23/03/2016

Great clean hotel!! Everyone at the desk was very helpful. Wonderful shuttle service to and from the Metro. Warm, delicious breakfast buffet in the morning. Loved our stay, would come back again. Not a lot of eating places around the hotel, but we ate before we left downtown.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your feedback, we have a shuttle that after the normal, is able to drop you off nearby for a variety of choices in dining - from casual to upscale.

"Rockville best western"

5
21/03/2016

The Best Western PLUS in Rockville, Maryland is a great place to stay. The rooms are not upscale, but very comfortable with all of the necessities. The shuttle service is awesome - roomy and comfortable ride to the DC area metro station, and to many shopping areas. Breakfast is a nice spread of eggs, bacon, sausage, fresh fruits, potatoes, waffles, yogurts and breads - along with the usual juices, milk, and coffees. It's a great start to the day - especially if you are touring DC. We can't say anything negative about our stay!

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
What else can we say but thank you, thank you, thank you! We look forward to your return visit and please tell your friends.

"Best Western Experience"

3
21/03/2016

hotel is clean; shuttle transfer very reasonable and somewhat accommodating; restaurant food is okay but recommend a change of menu from one day to the next and not the same daily; entertainment (tv) is okay but still needs upgrading. Overall, I would recommend to others.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for choosing our hotel. We appreciate your feedback and will convey your thoughts to the individuals who manage those areas - do tell others and we look forward to your return visit...

"My boyfriend and I were fairly comfortable here"

4
19/03/2016

My boyfriend came into town to visit. This was my first time at a Best Western and I was fairly impressed. We liked the setup of both of our rooms. We loved that they are one of the few hotels that still serve breakfast. The breakfast is eggs,bacon sausage, toast,waffles etc. The only thing we didn't like was the fact that we couldn't change our room temperature when we wanted to the temperature was either too warm even with the heat off or too cold even with the A.C. off. We went and bought a small heater to heat up the room. I wish there had been a better solution to the problem. I understand the building is old but still . You can also hear people walking through the hallways through the door. But overall we were pretty happy. We would definitely come back.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for choosing our hotel and apologize for the inconvenience you experienced with our air conditioning equipment. We are investigating a more permanent remedy at this time and hope to have something in play in the coming year or two. We look forward to your return visit.

"Close to metrorail"

3
18/03/2016

Provide shuttle service to metro rail station every hour. Should increase the frequency and do it every 30-40 mins since the station is close to the hotel. No room service during night time, got to go to front desk if you want to get something eg. towel.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your feedback. We are working on a solution that provides both convenience and is economic feasible. Our biggest challenge is that the trips include other destinations with close proximity to the hotel and those patterns dictate the need at this time. All the best, Alex

"A great place for an affordable price"

5
16/03/2016

I use this hotel often because of its LOCATION and reasonable rates. The rooms are comfortably furnished (I have had only the 7th floor experience), the amenities include all we need for our stay (which is medically driven). Parks to walk are near-by, which provides a nice change of scenery from the bustling highways of the DC area. We haven't used the Shuttle service, but it is available, too.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review, it will help guests who are on the fence sway their decision in our favor. We wish you save travels and a successful outcome to your medical visits.

"Great Staff and a convenient hotel"

5
08/03/2016

I recently stayed at this hotel while on business in the Rockville area. I grew up in this area and hadn't noticed how much it has changed. The hotel was a great location and the staff was great. They provided a great room (a suite actually) with comfortable furniture, two good TVs and even a refrigerator that I needed. Everyone was friendly and helped me figure out where things were in the neighborhood. The General Manager even watched over the great breakfast to make sure everything was done right. They had a great Business Center that was free to use and coffee in the lobby in the evening and morning. GREAT !

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for choosing out hotel for your business trip; we have all the amenities a business person wants and needs plus - as you mentioned a dedicated staff that if friendly and knowledgeable and our general manager is hands on... We look forward to your next visit and bid you safe travels.

"Comfortable room, with breakfast included"

5
06/03/2016

My two night stay was enjoyable, the view from the room was spectacular, esp when it snowed and the trees were covered the following morning. Staff was professional. Restaurant staff were exceptional. Room was clean and beds very comfortable

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for taking the time to provide your review. We understand you have choices when visiting our area. We provide a superb value for travelers and appreciate your patronage and look forward to your next visit.

"The worst hotel ever. Very dirty!"

1
04/03/2016

When we walked in the front door it smelled like gas. We got to our room and showered etc. when I went to turn the bed down there was a tissue in the linens! Then I found two different types of hair! The bed also seemed slightly discolored in the middle of the bed. I'm posting pictures of everything I found here. After having driven 15 hours we needed to sleep. I went to the front desk and demanded to be moved to a clean room and had the front desk person go with us to verify. We were upgraded to an executive suite. When we got to that room it clearly smelled liked marijuana! Bed was cleaner. That room had some stains on the carpet that looked like blood! The carpet in front of the sofa was very stained as well. The staff said they have complained to the manager many times about these issues and the manager does not want to do anything about it. They also said that the front desk manager and general manager do not work on weekends! This place is full of truck drivers and that's fine but the place is terrible. It needs a large investment of working capital through an investor and complete remodel as well as new management. Don't let the other reviews on this page deceive you! I know it's inexpensive but it's worth spending a little more money and not dealing with the filth and lack of interest.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for providing feedback on your unique experience. I'm glad that we were able to provide an upgrade for your stay and addressed most of you notes. We have gas leak detectors and were surprised to learn about that particular circumstance. We are working furiously and making every effort to maintain a standard above all and can assure you that your stay will be better next time.

"Near the Red line into DC"

4
28/02/2016

This was a nice clean hotel, near the metro(free shuttle to the metro), nice helpful staff, great included breakfast. We really enjoyed our stay. The beds were comfortable. It is very close to the metro. We were able to hop on the red line into DC. I will stay here whenever I visit DC. I also cannot wait to visit again to explore Rockville, MD itself. Seemed like such a nice city with plenty to do. I highly recommend and will stay here again.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your gnerous review and details about the train to DC. More and more travelers are realizing the savings from staying with us in the suburbs and taking the train into DC for touring the city; avoiding the parking expense and traffic hassles altogether. We feature free breakfast, Wi-fi, parking and shuttle for added value and savings. We bid you safe travels and look forward to your next visit.

"Worry Free Stay"

5
22/02/2016

I was there when the roads were iced over on Monday and there was no travel to be done. I was able to remote into my office and work. No down town and therefore I was still able to complete my assignments on time.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Yay! We appreciate your feedback and genuine review of our facility. Be sure to tell your traveling friends and we look forward to your return visit in better weather!

"Family Vacation"

5
17/02/2016

We are a family of 7 with all 5 kids less then 10 years old. Able to get a joint room as max 4 people per room. The kids liked the hot breakfast which was included in the stay. Each room came with a small refrigerator and microwave which was handy for snacks for the kids who are always hungry after the meals. Although no walking distance restaurants, there are good ones short drive away. The staff was very friendly. The metro was 8 minutes away and you could use the free shuttle, or use own car. We will certainty stay there again.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for taking the time to post your kind and generous review. We look forward to your return visit and bid you safe travels. For future reference, the shuttle will drop you off and pick you up from the town center which has a lot of fun things to do and a variety of good restaurants.

"Clean and amazing customer service!"

5
17/02/2016

When my wife and I book a hotel room all we could ask for is that the hotel in general as well as our room are clean. In addition, customer service must be at a minimum, good. Our experience with these two critical components at the Rockville Best Western were experienced in spades. We will certainly be returning to this hotel in the future.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for taking the time to post your review. We look forward to your return visit as we are proud operators and appreciate sincere reviews and take our guest's comfort seriously.

"Nice, clean accommodations for the value"

5
16/02/2016

My wife, daughter and I stayed for only 1 night, as we attended a nearby event. Our room was very clean, roomy and the temperature controls allowed us to keep the room comfortable during a freezing day. The beds and pillows were very comfortable and the mini-fridge/microwave combination was very convenient. The staff was friendly and helpful. Convenient location, just off Interstate 270, with a variety of stores and fast food restaurants within a 10 minute drive. The business center's computers were convenient. The complimentary breakfast was really good; scrambled eggs, potatoes, sausage, bacon, fresh waffles, mini-muffins, apples/oranges, yogurt, cold cereal, milk, coffee, tea, hot chocolate, assorted juices. They also have complimentary coffee and tea throughout the day in the lobby. I would stay there again.

"Awful stay"

2
13/02/2016

When we arrived,, there was another family saying they could smell gas and being ignored by the front desk staff, who were much overworked. The phone in our room would only allow us to phone the front desk and the heating was really noisy. It took two calls before someone came to look at it. The person didn't speak much English, so it took a long time to explain what was happening with the phone, and I don't think he ever understood it. He removed a panel on the ceiling, banged some stuff there and replaced it. Dialed 0 on the phone and talked with the front desk. Then said all was fixed. In fact, nothing was fixed. The restaurant was closed. When we asked why we were told in a rather flippant manner by front desk staff that perhaps because it was God's day (it was Sunday). A very frustrating stay.

"Pleasant place to stay"

4
13/02/2016

I had business in Rockville and the free shuttle was great. There is nothing near the hotel to walk to, however and no restaurant so you need to bring carry-out food for dinner. The room was small but clean and comfy. Has a microwave, coffee pot and fridge.

"Nice Hotel"

3
08/02/2016

Very nice hotel. However, the breakfast is the same food everyday, dry scrambled eggs, hard potatoes, and microwave bacon. The tv's in the room work but the picture is always fuzzy. Soda out of vending machine is $2.50. You're better off walking across the street to the gas station. It's much cheaper and a better selection. But the rooms are clean and the beds are comfortable.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
We are constantly looking to make improvements and one of the ways is with helpful feedback such as your. Thank you and we look forward to your next visit.

"well taken cared of"

5
07/02/2016

Was snowed in during major snow in the area and ended up staying for three nights. Room was clean and the hotel is well maintained. There were many customers in the hotel. Hotel were fully staffed and everything went smoothly. They even cleared up the snow from my car. Breakfast was very good would say above average compared to other hotels.wi-financial worked perfectly. Will definitely return.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for your kind review and shedding light on our amenities and offerings. We always try to go the extra mile for all our guests and look forward to your next visit.

"FIne for a Night"

3
05/02/2016

This was a convenient place to stay to get to Metro to go into DC for a training. Room was not the cleanest. And neither was the restaurant. But nothing we couldn't handle. Also, air would not work. Didn't report either as we didn't have the time or energy to deal with it but I think these things should be checked by staff more often. Especially the cleanliness.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your comments and for choosing our hotel. Please write us with your room number to follow up on our end.

"Good hotel, problems in room"

3
04/02/2016

Overall good hotel, with good location, free breakfast, and free wifi. Unfortunately, room I was staying in, the bed had bedbugs. I would hope that this is brought to the attention of management and fixed, otherwise this hotel is a good value.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your review and comments. We take bed bugs seriously and if you provided an immediate report we change your room and take the room off inventory for further use until the room is inspected by a locally certified pest control - third party provider. We always use the regulatory required pest control visits to the reported room and adjacent rooms and keep certifications on file. Please write to us with your room number just in case. We look forward to your next visit.

"Stay away if you wanna get lung cancer!"

1
03/02/2016

I was very disappointed with my stay at this hotel. To start off the receptionist did not want to honor the online price unless I book the Hotel from Hotels.com which was not much of a problem because I was able to do it easily and save a bunch. I booked a 2 night stay at this hotel while on a road trip from Florida to Washington DC with. The Hotel seemed decent and comfy, quiet, and the neighborhood seemed fine (was so wrong). It was minutes away from Washington DC and some pretty nice shopping centers. Now comes the "good" part. The hotel claims to be a 100% smoke free environment. and I have booked obviously a "Smoke Free" room. The receptionist made sure it was clear that the hotel is Smoke Free and signs were posted every where indicating that if a guest was found to be smoking in the room they will be charged a $300 fee for damages. When going into the room I was super cold, mind you the Snow Storm Jonas had just left up to the north east a couple of days after I arrived in DC. I cranked up the heat and it barley did a thing to keep things warm. I didn't make a big deal because it's easier to stay warm than it is to keep cool. As I sat in the room getting comfy and ready to go to bed I noticed a faint smell of cigarettes creeping into the room. It was coming from a vent in the bathroom. Since it wasn't that much of a smell I just let it slide. When it was about to be night 2 the smell started to get worse so I decided to give the receptionist a call regarding the smell letting her know that the cigarette smell was creeping in. I clearly stated to her that I have asthma and do not want to be blamed for the smell and be charged $300. She just apologizes and said she would have her security investigate where the smell was coming from. She never insisted that she would change my room. I let it slide for the night. I was tossing and turning all night because the smell of cigarette and finally woke 4am in the morning by noise from the next door quests and the most suffocating smell of cigarettes in my room! I was agitated and called the receptionist again. I spoke to her as calm as I could because I did not want to cause any problems. Once she heard me mention the room number she gave me attitude... "Oh, you ALREADY called about your room smelling like cigarettes and you saying to not blame you?" I acknowledged that I have called and told her that it is only getting worse. She responded with... "What do YOU want me to do then? You are going to check out at 12pm you want another room? We said we were going to investigate. YOU should've said something then" I told her I would have accepted the room change if I was given the option last night. I was so upset that I told the receptionist I was let her know if I wanted to change. I didn't want to bother gathering my things as I was too tired and had a long day of driving back to Florida. Upon leaving the room to get my breakfast I was approached by one of the guests on my floor getting in my face wanting to know if it was me complaining about noise. I was followed and watched the entire time I tried to eat my breakfast. I never felt to victimized by the not so helpful staff and by the creepy people staying in this hotel. This is NOT the place for a single women or anyone for that matter. This place needs to be shut down.

"Praise long overdue"

5
02/02/2016

We stayed here for about one month while our son was in the hospital at the National Institutes of Health (NIH) in Bethesda, MD. NIH is about 3-4 metro stops away & the hotel has a shuttle to take & pick you up from the metro. They will also take you to 3 shopping centers - one with my favorite Guapo's Mexican restaurant. Staying this long we really got to know the staff & they were very friendly & sympathetic to our son being ill. Every morning we had the best breakfast of any hotel - real scrambled eggs (not powdered) fried potatoes with green & red pepper & onions, sausage links, bacon, muffins, toast, yogurt, fresh fruit, waffles, coffee & tea. The beds were comfortable, but the pillows were a little bulky. The room was very quiet the whole time. If you are going to NIH this is an excellent alternative to staying in expensive Bethesda. We would definitely stay here again. We stayed in 2014.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your detailed review, we appreciate the feedback as it helps others in making an informed decision about the hotels general aspects and our best features for the price. We look forward to your return visit and bid you safe travels.

"nice hotel but not perfect"

3
01/02/2016

Stayed there overnight, one week after the big blizzard. The hotel is easy to get to, right off of Rt. 270. It sits on a hill and is away from the traffic. I would think that one week after the blizzard that the parking lot would be completely plowed. It was not. Over the half the spots were not usable as they still had snow on them. With a big family party in the hotel, there were not enough spots for guests. Hire a plow!! The lobby is very nice. With the party going on ion the ballroom, there were younger kids running through the lobby and yelling. Not a good first impression. Our room was very nice, a standard king room. We were on the top floor (7th) and it was quiet. We were two doors down from the elevators and we did not hear it at all. The room was clean. The bathroom needs some sprucing up. The bottom of the frame on the bathroom mirror is peeling and needs to be replaced. The grout needs to be cleaned as well as the back of the door. There are a lot of ethnic restaurants within a mile or so of the hotel. We were looking for something easy and were able to find a Panera. The check-in was easy but the two young men behind the counter were busy with their own agendas. However, the young lady at the desk for check-out was very friendly. They had a nice assortment of food - both hotel and cold - for the free breakfast. However, the hot items were not hot and just so-so. Can't go wrong with cereal. The breakfast attendant was very nice. I would probably stay here again if I am in the area but it is too busy (traffic) for me. This is more of a business hotel.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for posting your review, we certainly wish the group's parents were a little more proactive with the children but our hands are tied on that one. Feedback such as yours helps us work on our weak spots. In any event, we appreciate the feedback as it helps others in making an informed decision. We look forward to your return visit.

"Capacious room, powerful shower, great breakfast, nice staff!"

5
31/01/2016

My wife and I were recently in the Rockville area to attend a concert and we booked a non-smoking room at the Best Western Plus. We were very pleased with our accommodations: the room was large, our king bed was very comfortable, and we were able to regulate the heat in our room quite easily. I've always found it interesting to compare hotels/motels in terms of their showers. Some places have problems with hot water; others have somewhat weak showers so that you can't be sure if you have washed out all the shampoo from your hair. Our room had a strong hot shower that woke us right up just as it should. We loved the photographs that lined the corridors on our floor and we were very impressed by the wonderful variety of breakfast items available (bacon, sausage, eggs, yogurt, cereal, pastries, among others) as well as the size of the dining area. The whole hotel looked very well maintained and the staff were friendly and welcoming. And here's a great extra: the Best Western Rockville has a shuttle that will drop you off at the Rockville Metro stop - something to keep in mind if you're visiting the DC area. We'll definitely be staying here next time we're in Rockville.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review and naming specific likes. This will help others in making an informed decision based on things travelers look for the most in choosing a hotel. We look forward to your return visit.

"Great Price and Good breakfast"

5
31/01/2016

Great stay for the price and loved the free breakfast and internet. the location was very close to our family in Rockville Maryland. Rooms were very nice, bed was comfortable. The only thing was the fridge made a noise but nothing to bad.

"Stay away - infested with bed bugs, wouldn't give me refund!"

1
18/01/2016

This hotel would not be so bad, except for the fact that my room was infested with bed bugs. I stayed there 2 nights, and noticed little specks of blood on the sheets, and was itchy. On the third morning, I actually found a bug on me when I woke up. I took the bug and went down to the GM, and told him I wanted a full refund, that I was leaving. He said the best he could do was to not charge me for the day I found the bug! I have had to dispose of my luggage, my clothing, and about $500 of academic books that are very hard to replace. STAY AWAY.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
We're sorry to learn of your experience. Upon checking with the manager, there seemed to be a miscommunication, the bed bug was not presented and was not found after the fact. The GM offered to have the room inspected and the guest refused to allow anyone inside to inspect the room. The GM then offered a refund for the day of the incident as well as another room however, the guest refused another room and just wanted to check out late. The GM accepted and provided a complimentary late check out in lieu of another complimentary room. We went into the room and found no trace of blood on the sheets and no bed bugs. Even though we found none, we are calling in the order for inspection as is required by our local ordinances when someone "reports" bed bugs. Nevertheless, we bid you safe travels.

"Excellent Value for Suburban MD"

5
14/01/2016

This is a very clean, quiet, pleasant and inexpensive hotel. The breakfast is good. This is one of the best hotel buys busy in the Bethesda, MD - Rockville, MD area. Staff of the hotel are friendly, helpful, and very professional. There is easy access off and on Interstate 270.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review of our hotel, we appreciate your patronage. We look forward to your next visit and bid you safe travels!

"My favorite hotel"

5
13/01/2016

I really enjoy staying at the Best Western Plus in Rockville, MD. The staff are very friendly and professional, the rooms are very nice (great bed, great shower, fridge and microwave, great view from upper floors). They provide an excellent free hot breakfast, and an hourly shuttle to the Metro with on-call pick-up service from the Metro. I've stayed there multiple times and the experience is always good.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for this glowing review and your continued loyalty - see you again soon! by the way, you can follow us on our social media sites for occasional friends only offers and deals.

"Recent trip to D.C."

4
12/01/2016

I stayed at this hotel this past weekend. They ran out of the room which I reserved, and they were very friendly and apologetic about the fowl up. They up graded me to an executive suite, which was very nice. The hotel was very clean, with a friendly, helpful staff. Good business hotel

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for posting and we apologies for the inconvenience. We hope however that you will choose a suite next time you stay with us (hint hint), now that you saw the value fist hand. Again, thank you and we bid you safe winter travels.

"Great place for the price. "

4
10/01/2016

My wife and I stayed for 3 days to visit our daughter. The room was spacious and clean. The decor is a little dated, but overall well worth the price of the room. Bathroom was small you can't open the door if someone is standing in the room breakfast was really good what a decent selection

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your kind review. We look forward to your next visit and bid you safe travels...

"Past times were better"

4
06/01/2016

I have stayed at this hotel on several occasions and have always had a pleasant experience. This last time was a little different and although the staff did a nice job to accommodate and fix the heat problems i had in my room i was unhappy having to wait to get warm. Nice hotel but old building and in need of major updates.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for posting your review. Unfortunately, for now, we have a small window that presents challenges with room temperatures in certain rooms during the shift from summer to winter seasons. Not all rooms have this issue and our staff can generally assist if we are not sold out. Our offering, amenities and service are such that people who frequent our hotel understand. We do look forward to your return nevertheless and wish you safe travels.

"Great choice"

5
31/12/2015

Heading out of DC and late at night, but the desk clerk had a great holiday rate and accepted our dog too. Lots of area for dog walking. The bed was very comfortable. Breakfast good. Enjoyed it so much we stayed there on our return trip.

"Bats??? waiting on animal control."

2
27/12/2015

I Booked several nights in December 2015 while displaced from our home. We checked in to discover that there is no A/C in the winter The boiler was switched over to heat for the winter. Unfortunately it is in the mid 70's during the day and the rooms are HOT. We managed to get switched to a room that was cooler than the first one and got the windows open what little they would come open. Unfortunately Many bugs and apparently a bat have flown in the window and they refuse to leave. It is now past midnight and we are waiting on animal control to come remove the bat from the room. The room was clean and the breakfast was good but I would not recommend this hotel.

"Friendly, comfortable"

5
22/12/2015

Great quality for the price! Staff was exceptional- personable, helpful, and friendly. Easy to get to from 270. The room was quiet and clean. I'm pretty particular about cleanliness in hotels, too. Whenever our travels take us to the area we will definitely stay again.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
We look forward to your return visit and really appreciate your continued patronage and feedback for future guests.

"Nice Lobby, Rooms satisfactory"

3
15/12/2015

Hotel has been updated with modern lobby. Staff friendly and professional. No issues with room decor and cleanliness. Bed and pillows very uncomfortable, a lot of traffic noise through out the entire night. Ask for a room on the backside of the hotel, with a lower number to avoid traffic noise.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your time and posting your review with suggestions for our future guests and look forward to your return visit.

"Very nice facility"

5
07/12/2015

This is definitely upper end hotel with informative front desk clerk. Breakfast was pretty good with quick clean up by wait staff. I would stay here again. Very quiet during the night and I am a light sleeper.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you Lissa for your wonderful feedback of our facility. We take pride in being the best and friendliest hotel for the value and amenities we offer, especially when if comes to parking, huge hot breakfast buffet and super fast Wi-Fi for all the devices you bring, not just one. We look forward to your return visit and bid you a safe and festive holiday season - follow us on Facebook or twitter for special social media offers - and do tell your traveling friends.

"Overall Okay, Easy Parking, Nice Workout Space"

3
04/12/2015

This is not a premium hotel but my room on 6th floor was clean and roomy. Free breakfast and plenty of parking. Bathroom was constructed of nice materials. Has pool outside and many machines to work out with. Refrig in room and a safe. View was nice but overall everything was average. Located in an office park very close to I-270.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback to potential guests. We value your feedback as an experienced traveler; you are in agreement with what others have commented, we are the best and friendliest hotel for the value and amenities we offer, especially when if comes to parking, huge hot breakfast buffet and super fast unmetered Wi-Fi for all the devices you bring, not just one. We look forward to your return visit and bid you a safe and festive holiday season.

"Not Happy"

1
20/11/2015

Here is a list of the items that I had issues with. 1. gave me an occupied room when I arrived at 2am. 2. then put me in a Handicapped room 3. Advertised new beds (they were lumpy) 4. Advertised HBO- there was no HBO

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for posting your feedback. While mistakes do happen - anywhere you go - we always make a concerted effort to provide satisfaction. I will never forget my one stay at a very high end upscale hotel that was a complete disaster from check in to check out - everything that could go wrong went wrong including my luggage - the wrong bag was given to me... This caused a delay in departure and a missed flight. All I got was an apology and a "come back discount card" from the GM - I expected more... Please come back and give us the chance to gain a perfect rating!

"Fine not the best in this area"

3
18/11/2015

The hotel is fine for the value it charges but not the greatest for business trips. It, however offers a shuttle service to the nearest metro service and a local village shopping centre. The staff is fine, not the greatest. The breakfast and internet are free. The internet is good, the breakfast is below average. The rooms are fine. Beds are too hard and stiff. Anyways, I am going to think twice before staying here next time due to cumulative factors.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to provide feedback to potential guests. It will certainly help those that are "on the fence" so to speak about staying at our hotel. As others will and have commented, we are the best and friendliest hotel for the value and amenities we offer, especially when if comes to parking, huge hot breakfast buffet and super fast unmetered Wi-Fi for all the devices you bring, not just one.

"Great Hotel"

5
10/11/2015

This hotel was really great and the price was good. The rooms were nice with a comfortable bed. The service was good and the breakfast was really nice. Have stayed here before and would stay again for sure.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your kind words! You've probably helped another guest to choose us over another hotel brand. We look forward to your return visit and bid you safe travels.

"Highly Recommeded Alternative for Business Travelers"

5
07/11/2015

The Best Western Plus Rockville has clean comfortable rooms, attentive, professional staff and free buffet-style breakfast. I stayed there recently while attending a conference in "North Bethesda" for less than half the price of rooms at the conference venue (a mediocre, overpriced large chain).

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for helping us get the word out to the traveling public, our offering is an excellent alternative to other local and downtown DC hotels - for much less on many occasions especially when breakfast, Wi-Fi and parking are totaled at check out!

"Air conditioning was not working"

3
29/10/2015

I could not warm up my room. So I turned off the SW. Then the room temperature became OK for me. Maybe, it is a seasonal reason. I stayed there October. Other things were OK. The location is demoted from DC, but not too far.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for choosing our hotel on your recent visit. The air condition or heater matter is most certainly a season thing and depending on the previous guest's (in your room) preference for temperature, it will need to be changed. Once the weather settles to constantly cold or constantly hot, this is not a problem - it is during the big swings... Thank you for choosing our hotel.

"Good value in MD area"

4
26/10/2015

-Easy to get in and out. -Parking a big bonus. -Bfast and coffee were easy to get to in the morning. -Thin walls, so watch the hanky lanky! -Rooms are large, but of course the bathroom is the smallest, with fewest amenities. No makeup mirror, poor lighting, etc. -Careful with the outlets in the base of the lamps- they only charge when the light is on! Makes for a big surprise in the morning when your phone isn't charged because you didn't sleep with the lights on!!

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for the heads up for our guest on the matter however, that is an exception to the norm of our lamps with outlets. It basically defeats the purpose of this convenience. Kindly take a moment to let us know which room you stayed in during your stay so that we can rectify that problem. We look forward to your next visit to Rockville and choosing our hotel - thank you!

"exceptional value"

5
26/10/2015

This hotel serves a terrific breakfast with a dining area large enough for dozens of guests at the same time. There was a server present at all times keeping food replenished and fresh and cleaning tables. This property offers free shuttle service to the train every hour on the hour, has a top notch staff, and very clean and comfortable rooms. The onsite restaurant has great food at reasonable prices. They provide a phone number to you so when you return from the city on the train they come to the station to pick you up.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you! We couldn't have put thing in better perspective. We appreciate your kind review and look forward to your return visit!

"Suite"

5
25/10/2015

Very impressive suite... had a good stay, plenty of amenities and the suite itself was roomy. Good location i.e. easy to find and access (easy on and off interstate) - Staff was very helpful, very professional.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your kind review, guests always rave about our roomy suites. Come back again and tell your friends!

"Convenient, Comfotable Good Value"

4
21/10/2015

It has been a few years since last stayed at this hotel. It remains at good value with a very convenient location near I-270 in Rockville. The price is reasonable, the room is large and clean with a microwave and fridge. Good TV and Wifi. Comfy bed, but cramped bathroom The lobby is bright and the staff is friendly. Breakfast is average at best. It could include some fresh fruit. A nice thing about this place is it's convenience to Montgomery County, but without the nasty congestion of the Rockville Pike. Some good eats around the corner on Shady Grove Road.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to provide a solid review of our property, we appreciate your efforts and your continued loyalty. We are working on the breakfast and hope to roll out something the 2016 spring travel season.

"Stolen ipad"

1
13/10/2015

We checked out of the room and my daughter let her ipad under her pillow. We called the hotel and the said no ipad was turned in from housekeeping. There is no question that the ipad was under the pillow on the bed. If they made the bed or changed the sheets they would have found the ipad. What is wrong with people!!

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
iPad was found and thank you for your patience. We take this kind of situation seriously since our staff hands in all types of items to be held in our lost and found, including (on several occasions) large tips that are left with no notes. Thankfully we found the iPad but what made it difficult is that it was not in the actual room.

"Nice Stay"

4
10/10/2015

LIke the hotel, clean etc. Had bad experience with door lock ...make couple trips to front desk and had to wait for maintenance man after working all. Recommend but you have to be small to fit into bathroom...door is always in the way...very small! No restaurants in area or services.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for choosing our hotel for your stay and we value your feedback and we look forward to your next visit.

"Traveling Through"

5
10/10/2015

Clean, friendly staff, great atmosphere, good brealfast. Comfortable beds. I like the fact they have protective covers on their matresses. The front desk is always helpful and informative. Breakfast is fresh, hot and filling.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for your feedback to our future guests and we look forward to your next stay.

"Very disappointed."

3
05/10/2015

The bathroom edges all had mold, the wall paper is peeling off the walls, the mirror and every painting has chips and chunks missing from their frames, the towels are old...this place is not as described by other travelers. I'm not hugely picky either. For $140, it shouldn't feel older than a Super 8. Overall, the rest of the reviews made me pick this instead of the Hyatt and I'm not sure what they had in their room that I didn't but it's not what they described.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
At times we are not the right fit for some travelers who choose our facility for whatever reason it might be including saving money. That said, I must say we are surprised at your descriptions of the condition of your room. Even the absolute cheapest hotels in the city are in the condition that you've described... Kindly send us pictures or the date of your stay, and your room number so that we can see for ourselves and remedy this situation and update our comments. Thank you for your time and we look forward to your communications.

"Our stay at the best western"

4
02/10/2015

The staff was very helpful, they shuttled us to and from the metro train (subway) station, assisted us to book a room at a other hotel when they were booked up for the second night. They had a excellent free breakfast. Rooms were average, but much better than others in the area.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for your kind review, we look forward to your next visit and will try our best to keep you "in-house" rather than moving you out. Sold our situation happen and we do our best to accommodate extended stays however groups usually make reservations a year in advance and we make the commitment that far in advance as well. Thank you for your understanding.

"Good Hotel & Good Location"

4
01/10/2015

The hotel is an older property but has been recently renovated. It is clean and the rooms are large. It is pet friendly, which is a bonus and has plenty of grounds to take them out. The location is pretty convenient. It is just of I-270 a few miles outside the Beltway, ideal for coming into DC from the northwest. The Rockville Metro is a 5 minute drive.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you for taking the time to post your review and additional comments that even included the Metro. We always encourage public transportation as a viable and convenient option to those heading to DC; because saving money is usually part of the itinerary and we can help. We value your opinions and it helps our future guests make informed decisions. We wish you safe travels and hope you return soon...

"Perfect for my stay and travel to D.C."

5
29/09/2015

The Rockville location is ideal for business or pleasure! I highly recommend the hotel to anyone who prefers quality and comfort at a reasonable price. The staff went out of their way to make my stay effortless!

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for taking the time to post your review and wonderful comments. We value your opinions and it help our future guests make an informed decision. We wish you safe travels and hope you return soon...

"Lovely location with excellent service"

5
28/09/2015

My husband I travel to DC frequently for business and pleasure. We tried a variety of hotels/motels in the area until we stayed at the Best Western Plus in Rockville, MD. Hands down, for quality of service and cleanliness combined with convenience we have found this site to be the best of all for cost. Since the first stay we have elected to return here every time. We particularly enjoy the suites when we have to stay for more than one day. Also, the staff have always been helpful and quick to respond to any issue we have brought to their attention. We highly recommend this Best Western Plus Motel.

BWRockvilleMD, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review
Thank you so much for your sincere review and comments. We wish you safe travels and hope you return soon...