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Best Western Premier Rockville Hotel & Suites

1251 W Montgomery Avenue, Rockville, 20850-3133 Etats-Unis
Contact the hotel
Contact the hotel
Contact the hotel
PHONE : (301) 424-4940
4.0 / 5
1260 Avis Tripadvisor
REVENIR_AU_DEBUT
My research
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Hotel advantages

Activities

Swimming pool

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Elevator
Fitness center
Free Parking
Free Wifi
Multilingual staff
Restaurant on site or nearby

Room services

Coffee maker
Hair dryer
Iron and ironing board
Microwave
Refrigerators
The strong points

Activities

Swimming pool

Hotel services

Air conditioning in the hotel
Buisness Plus equipment
24/7 reception
Elevator
Fitness center
Free Parking
Free Wifi
Multilingual staff
Restaurant on site or nearby

Room services

Coffee maker
Hair dryer
Iron and ironing board
Microwave
Refrigerators

Description

Located in Rockville, Maryland, Best Western Premier Rockville Hotel & Suites is a contemporary hotel for business, leisure, and government travelers. Just off Interstate 270/Exit 6B and Route 28/West. Montgomery Avenue, easy access to the Rockville, Gaithersburg, Potomac, and Bethesda area. The hotel is 12 miles from Washington, DC, and a 10-minute drive to the Rockville Metro Red Line trains. Indulge in a delightful start to your day with our tempting breakfast options at Bogart's, available for an additional fee. Alternatively, wind down your evening with a relaxing dinner and drinks at the same venue. Our full-service hotel offers unmatched service, art-filled spaces, and modern amenities, including a business center, gym, and a seasonal outdoor pool. Host meetings, gatherings, and weddings in 4,200 square feet of event space and one of the top banquet halls in Rockville, MD. Relax in 164 spacious accommodations, including king and double queen rooms, studio suites, and two-room suites - the largest in Rockville. Enjoy walk-in showers, plush bedding, 55-inch TVs with cable, free Wi-Fi, and the We Care fresh air system for a healthy, comfortable stay.

Activités

Customer reviews

4.0
based on 1260 guest reviews
Excellent
505
Very Good
374
Average
196
Poor
94
Terrible
91
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Best hotel and so close to everything in the DMV"
Alex M, 24 Novembre 2024

The hotel is so nice, and all the furniture including mattresses are brand new. The breakfast and the restaurant was really good and so clean, the people are nice and always smile, y would definitely recommend to stay at the hotel when going to the DC area.

"Great Place"
S S, 13 Octobre 2024

It's conveniently located to the DC Beltway and local routes. The hotel is quiet, in a safe area, well- kept and clean. The room is clean, spacious and the bed was very comfortable. Plenty of parking. Staff is helpful and friendly. Great place to stay.

"Not impressed with this facility."
cherylsberry, 04 Octobre 2024

Arrived on a bus tour from Ky around 7PM. TIRED AND HUNGRY.....Did not want to go out to eat and went in their Bogarts Cafe to grab a sandwich. Bar keeper was overwhelmed by bus entourage and was turning people away due to having 3 personnell call-ins. Felt very sorry for this man. No maid service for 3 days and hAd to stop at front desk and tell the Manager we had a vast amount of wet towels on the BR FLOOR. BREAKFAST BAR adequate. Seems hotel needs better management.

"My experience"
Trudy Ann E, 23 Septembre 2024

Please note this hotel does not include breakfast. The breakfast is an up charge of $14 per person and includes, egg, toast, pancake, roast potato. The hotel was clean and the stay was okay. Please also carry shower gel. They do not provide body wash.

"Wonderful experience with a kind, professional staff!"
Tracy M, 22 Juillet 2024

My hotel room was spotless and well maintained. It was easy to connect my laptop to the wi-fi. The entire staff was friendly, helpful and welcoming. The breakfast buffet featured an excellent variety of freshly prepared foods. The laundry was easy to use and the front desk products for purchase were reasonably priced. I was in town for my father's funeral and the hotel was a pleasure to come back to after some tiring and stressful days.

"Nice hotel & recent renovations"
959jeano, 05 Juillet 2024

Great hotel just off Rt 270. This hotel makes it easy to break our annual trip to the Outer Banks into 2 days.

"Hidden gem close to DC"
Emmily W, 25 Juin 2024

Have stayed here many times while visiting family. Breakfast is no longer included but room is still an excellent value. Very convenient location, right off i270.

"Great customer service!!"
samcY7288WZ, 21 Juin 2024

We checked out in a hurry and in the rush I left my glasses! They found and returned them. Sooo grateful!!

"Fantastic Hotel"
267clarissav, 13 Juin 2024

This was our second stay at this hotel. The staff is fantastic. The front desk goes above and beyond to make you feel welcome. The location is great with many restaurants within a short drive. I would highly reccomend this to anyone traveling on business or looking for a decent hotel in the area.

"Good value good location"
crawleyn, 07 Juin 2024

Easy to get to, lots of food options within walking distance. Sadly no waffle makers in the breakfast bar. Hotel lobby is very nice. Beds were very comfortable. Lots of sirens through the night as there's a fire station close by.

"Great place if visiting the DC area"
kermit450, 18 Mai 2024

Rooms are clean and quiet. Free parking is a bonus. The hotel is a nice place to stay if you are sight seeing in DC. The metro is not too far away which gives you easy access to the museums in DC. The price is great compared to DC hotels.

"A Hidden Jewwel"
taubercarole, 06 Mai 2024

Great location. Superb staff. A very welcoming place tucked away in Rockville. We expected a Motel 7 and, instead, got The Plaza.

"A Comfortable Stay"
RUDNME, 25 Février 2024

Staff was very attentive and responsive. Nice room with comfortable beds and pillows. The TV was of good quality with very high resolution. The closet/coffee station/fridge/microwave combo furniture unit is something I hadn't yet seen. It seems to work alright although it was a bit oversized and blocks a light fixture on the wall above it. Also, the ironing board needs to be removed if you plan on hanging up any clothes. The toilet is too close to the tub in my opinion, making for awkward entry and exit there. The hotel itself looks great after the recent remodel and I would stay here again.

"Excellent Hotel"
akh1506, 11 Février 2024

Modern and clean hotel. Extremely helpful and pleasant staff. Customer service is of utmost importance to the staff and management. Restaurants are within walking distance. Rooms are clean and comfortable.

"Disappointed"
Dunc14, 11 Février 2024

First the good; this hotel is in a good location, right off the highway and walking distance to restaurants. It is a nice building, very clean, our room was spacious, and the bed comfortable. The person at reception was courteous. It seems obvious that management is cutting corners here though. We had no hot water in the evening or in the morning. The noise from the highway was extremely loud - it sounded like drag racing outside our window. Even earplugs didn't work. We attempted to change rooms but it wasn't better so we persevered. The restaurant is closed and they no longer serve breakfast, though coffee is available in the lobby. We were disappointed as we travel frequently on this corridor and it is convenient.

"Solid Hotel."
gunnerelvis96, 29 Janvier 2024

Hotel is very clean, it was in a good location, they always have good service but they did not have the buffet breakfast on our last stay. We always look forward to eating at the hotel, and it is very convenient. Please bring it back.

"Rockville Best Western Hotel continues to have maintenance issues"
William L, 01 Décembre 2023

I stayed at this Rockville location this week and it was unfortunately another 'No heat Deja Vu' experience..The Breakast room at the Hotel had 'NO HEAT' an was freezing..the food /coffee was also cold..2 years ago at the same Hotel location the entire Hotel had no heat ..How can a Hotel continue to operate and not alert it;s guests that these issue must me faced ?? How can a Hotel charge the regular rate of $127 /189 per nite when the service is so fragile ?? This is unfair to guests

"Everything in order; extremely professional staff"
wtrout, 01 Décembre 2023

We stayed here one night while visiting family. Everything was as expected/desired: clean and comfortable, no frills room. The staff was above expectations; really excellent. Also the breakfast was pretty decent.

"Basic, but clean and comfortable"
DrTom234, 18 Novembre 2023

I spent a night at this hotel while travelling for business. It was average but better than expected. The night clerk seemed grumpy and terse, but it was after midnight. The room was clean and the bed was comfortable. The work-our room was workable and the breakfast was basic and not memorable. The hotel was nothing special but fine for an overnight. No complaints.

"Nice Hotel and Great Location!"
279ginae, 16 Novembre 2023

Beautifully appointed hotel. Spacious room. Great location near restaurants. Nice breakfast. The accessible roll-in shower did leak into the bathroom floor which is hard to navigate when there are mobility challenges. There was a floor drain and towels were used to dry the floor. It needs a modification. Did not realize that room cleaning was upon request so we had to ask for replenishments at the front desk each night. Overall, a very nice hotel and we will stay again.

"Premier BW ... worth the stay"
dcschilling, 27 Septembre 2023

The hotel appears to have been fairly recently renovated. It is all modern. The lobby area is beautifully done. The guest room I stayed in was spacious, clean, quiet and very comfortable. I will definitely stay here again.

"Will Definitely Be Back"
wkdrys, 14 Août 2023

I frequently work in Rockville but was looking for a hotel that didn't charge for parking. Chose this one and was pleasantly surprised by the friendliness of staff, proximity to work and overall quality of the room. Joined the Best Western rewards program and will definitely be booking again soon.

"Enroute to Lake Wallenpaupack"
babelangan, 13 Août 2023

Found this hotel online. Used Google Maps to locate hotels off of Route 270 in Maryland. Since I was a Best Western Rewards Member I checked out this hotel. Currently remodeled, pet friendly, and only $109 a night (plus $30 pet fee) So reasonable. Hotel was super clean and staff was extremely friendly & helpful. 2 different restaurants were right next door so I could pick up something to eat and bring it back to my room Will definitely stay again in the future.

"Family Reunion large group perfection!"
MCookeCorb, 19 Juillet 2023

We were staying in Rockville MD for a family reunion and stayed here. We have a very large family and most of them took advantage of the great rate we were able to get. The rooms were clean and comfortable, many were adjoining which made everything so much better! There was another large group there as well but your amazing staff made sure we all had everything we needed. I can't say enough about Rommel, the sales manager. I had to add 5 family members at the last minute and get them a suite. Romel not only gave us a great rate, he personally made sure the room was exactly how we needed it. Finally I have to mention the breakfast (included) in the ballroom which offered a great variety of hot and cold choices. We were very impressed with the hotel and staff and wouldn't hesitate to come back if we find ourselves in that area again! Margie Corbett

"Great Hotel for Family Reunion in Rockville"
richards7584, 14 Juillet 2023

We just had a family reunion and booked 7 rooms for various family members. We could not be happier about the hotel. All my family members were delighted with their rooms as well as the breakfast that was served. The pool was clean and a welcome relief from the heat of July. The staff members we worked with were all so awesome. We enjoyed getting to know Romel Demelo who helped me book all the rooms for my group, Romel got know us personally and made sure our every need was met. I also want to mention Kent Franklin who was very friendly and helpful. My family members said that everyone on the staff was wonderful and that they really loved the hotel. Thanks to the Best Western Premier Hotel, our family reunion was a huge success! THANK YOU TO ALL AT BEST WESTERN!

"Home away from Home"
susankY7246JA, 10 Juillet 2023

Great experience .excellent breakfast, comfortable room and amenities, but the friendly, helpful, professional staff was amazing. From Chante in the breakfast room, to Romel, who arranged rooms for our many family members coming in for a reunion, Rolando at the front desk, and Dixie Eng, the lovely, personable manager, we were made to feel perfectly at home. Also, the pool was large, clean and nicely landscaped.

"Great stay place!"
blandis2023, 28 Juin 2023

I had a meetings in the area, and couldn't be happier with the staff and accommodations The rooms have been upgraded, and the staff was more than friendly for any questions or needs i had. . I highly recommend.this place if you need a quality affordable place to stay. Breakfast was also free.

"My Assessment of Best Western Hotel"
jshjoco1959, 28 Juin 2023

I'm a senior Senior citizen and would have preferred a room closer to the elevator rather than the very last room on the floor, exiting to the stairway! I was disappointed that there wasn't a bag for dirty laundry in the room.

"Needs improvements"
Mel6756, 15 Janvier 2023

This hotel has the potential to be very nice. Staff and management must take better care of rooms and amenities. The room was not clean with hair on sheets/ stains and soap scum. The bedding was also worn and needed replacing. Good location .

"Would Stay Again"
Hahna611, 02 Janvier 2023

Apparently this place is going through renovations and won't be entirely done until probably the beginning of the 2nd quarter in 2023. That being said, it seemed like most of the rooms on the 7th floor were done and they were great especially for the rate. Stayed in a standard king room, and they had larger TVs, a microwave and a mini fridge. Bed and pillows were pretty comfy and the room was clean. The room doors can be kind of loud when they close, so don't be alarmed if you can hear other guests coming and going. Their complimentary breakfast was typical for what it is, but they had French toast when most other places have a waffle maker. I prefer French toast, so that was a plus. And their eggs seemed like *real* eggs even though they were dry (but of course any egg would be when kept in a chafing dish, right?). There was plenty of parking and also a shopping center with a few restaurants right across you could walk to, of have the Chik-Fil-A deliver to the hotel. Only interacted with 3 staff members: 2 front desk reps and the person serving up the breakfast and all were pretty friendly and nice. Everything went pretty smoothly, and we had a great relaxing stay.

"Was exactly what we needed!"
juliefinnegan2022, 05 Décembre 2022

We had a sudden death in the family and we needed a group of hotel rooms. They were responsive and thoughtful in working with us. The entire family was able to stay on the same floor near each other for a reasonable price. Being able to hang out in the morning over an included breakfast was a perk! Thank you Best Western!

"Cold room"
Westea, 03 Décembre 2022

Overall, the hotel, rooms, breakfast, and location were great until it got cold. Located close to DC, but we decided not to go into the city since it was so cold. We were in an outside windward room, and it was 20 degrees outside. it did not get warm in the room even with the heat turned up.

"Newly renovated"
mjvMD, 01 Décembre 2022

I'd stayed here a few times years back, and it was certainly more dingy than not. They've renovated, though, and the difference is remarkable. The room was clean, quiet and modern. I've knocked a star off for two things: First, there's a pet fee. It's not an astronomical fee, but I'd like to think that thorough cleaning occurs whether a dog has been in the room or not. Second, the heating system is slow to heat the rooms...took a few hours to get just a couple of degrees warmer.

"Will stay again"
Laura G, 27 Novembre 2022

The hotel was very nice. Clean. Breakfast was very good. Staff was very freindly. My husband left his wallet in the room. We were 1hr away when he realized. Called hotel they sent someone up to find. Within 10 minutes the hotel called back they found it. Our minds were at ease.

"A good budget hotel with great beds and towels "
Annelyse C, 25 Novembre 2022

Not bad.Clean room, large tv, traffic noise Stacey gets 100 percent at check in. Breakfast was standard but server was a plus. Great beds and towels. A good budget hotel. Fair amount of truck noise, shifting gears down road.. Little in the way of shops nearby. Staying 3 nights

"friendly staff"
Daniel P, 21 Novembre 2022

came to the hotel for a soccer tournament and the staff was so genuine and attentive to our needs. we would come back again. the rooms were clean and smell fresh. the staff for breakfast was on point and were there to assist.

"Fantastic place to stay!"
Ruth D, 30 Octobre 2022

We had the privilege of staying three nights at this hotel while visiting Washington and I would highly recommend it to anyone. We were met at the front desk by a young man called Michal who was so friendly and personable and most helpful. We inquired as to the subway system in and around Washington and he went to the trouble of printing us off a map and telling us all about the card we needed to get and what to do. Each morning he greeted us and told us to have a good day! The room we stayed in had been recently renovated was super clean and nicely decorated. The beds were so comfortable that we had a fantastic sleep each night with no noise from the surrounding rooms either. We were served breakfast each morning which was a new thing for us but we loved it. The servers each morning did a wonderful job of giving us exactly what we asked for and would bring the toast right to our table. We wish every place did this!! Everyone was so friendly and we really felt it was a "home away from home". Go check it out - you will not be disappointed! We would go back in a heartbeat if ever in the area again!!

"Very Friendly and Efficient"
Arthur A, 30 Octobre 2022

The staff was very friendly! We came in a bit early and they bent over backwards to accommodate us even though we didn't expect it. We just stopped in to ask for directions to a local restaurant. I said I know that it was too early to check in and the person in-charge said "what do you mean it's too early. If we have a clean room, we'd be happy to check you in". I will absolutely stay here again!

"Another Great Stay at a BW"
jamesvO7505GJ, 26 Octobre 2022

Best Western Rockville MD was a great stay. The room was fantastic and great value for the money. It is located in a great place for work and/or tourism. There are lots of great restaurants close by with a great selection available.

"Will stay again"
denisem642022, 06 Octobre 2022

We only stayed there for 1 night for my husband's hospital visit in Bethesda. We did not get to check out any amenities or breakfast. However, the gentleman at check-in was very nice and informative and let me know they could make a to-go bag of breakfast since we had to check out for our appointment too early for breakfast. I locked us out at one point and security was very nice and polite while getting another key for me at 4:30 AM while taking bags out for checkout. Would have given a 10 except there were a few hairs on the bathroom sink counter and in the shower. We will stay again for his next hospital visit.

"Best Place to Stay in Metro DC area"
Travel634344, 09 Septembre 2022

The Best Western Plus in Rockville is an exceptional value and great place to stay if for a weekend or a longer stay while in the DC area. It is conveniently located next to 270 in Rockville and is a much better value than hotels in Bethesda (pricey) or Tysons Corner. A warm, varied and delicious breakfast is included at no additional cost. The entire Hotel is extremely clean and the staff go out of their way to ensure that you have a pleasant and inviting stay. If you have any concerns or questions, the staff will address promptly. The Hotel is pet-friendly, and provides free Wi-Fi, as well as free coffee 24/7 in the lobby. I recommend you book directly with BW instead of Travel Companies to accumulate points and get a better rate.

"Great Value"
bhopf, 06 Août 2022

Everything about this hotel was very good except for some minor issues. Public places were a little run down and breakfast was mediocre. Room was modern and very comfortable. Mattress gave me a bad back after two nights. Mattress felt like the springs were bad. My wife said she could hear the springs moving in the bed and it woke her up many times.

"Excellent staff—I was very presently susprised as I am a high HIlton Honors member."
jarlathffrenchmullen, 03 Août 2022

Excellent overal..stall were very professional and courtenous…a very nice pleasant and were received susprised. Thank you. The breakfast staff were excellent.. Room was clean and efficient——staff very gracious to our young welsh springer spaniel.

"GOING TO SEE WASHINGTON NATS GAME"
broadchannel8, 03 Août 2022

My wife and i were going to the wash/nats game and this hotel was perfect .About 30 min to the ballpark .Room was clean and the bed was comfortable .Due to covid breakfast limited but had hot food served by a very nice young lady .My only complaint is the pool is only open 2pm-9pm .Would have liked to use the outdoor pool in the morning before we left ..The staff was very friendly and would stay here again if in the area .

"All around satisfied stay for a weekend"
stephan426, 25 Juillet 2022

We spent a weekend in Washington DC and booked a Best WEstern hotel a bit outside, which was a good decision. A quiet hotel but close to the interstate, so you can quickly times in the city ;-). A very good hotel, especially clean and modern. We felt very comfortable.

"DCLs stay in Rockville"
Mrkicknash, 22 Juillet 2022

Love the staff, very outgoing and always remembers Your name . The GM cares a lot about this place and is just as hard working as anyone one else there . We stay there constantly and is always our first choice when doing business in the area .

"Great pet friendly hotel"
115JosephS, 20 Juillet 2022

Great location right off of 270. Very courteous staff. Great hot breakfast with one of the better coffee machines I have used at a hotel, offered in the lobby and at breakfast. Many restaurants are located nearby.

"Love it here"
Grace_white25, 12 Juillet 2022

One of the best hotels in the area with the sweetest staff! Comfortable and remodeled rooms. Super clean. Never have had a problem in all the times we have stayed. Shout out to Chaz and Rolando!!! Thank you for always making our stay great!

"Nice location"
nickandashleycrown, 23 Juin 2022

Easy to find, good location, updated and clean. Breakfast was good, loved the freshness of the food and the options available. Nicely situated off the freeway but quiet location. Beds were comfortable.

"Very Pleased!!!"
dcw19702022, 30 Mai 2022

The beds were very comfortable, the breakfast was good and the staff was very pleasant. We will definitely be staying here again very soon. It is near all the major vacation areas in Washington DC. I have nothing bad to say about this hotel.

"Pleasant Surprise"
lawdawg653, 06 Mai 2022

Great location with easy access to the highway. Appears to have been renovated recently. The hotel is clean and the rooms nice and quiet. The parking lot is a bit of a mess with all the trucks parked everywhere but there is ample parking

"Improving every day"
Alex112517, 02 Mai 2022

The hotel is been improving every time I stay there, with all the renovations and the redecoration of the rooms i think this is one of the best hotels in the area, it's a wonderful experience every time I stay there.

"Great location for easy access to DC and surrounding attractions in a quiet setting"
Greg C, 01 Mai 2022

While Rockville is a bit out of the way, easy access to the freeway makes getting into DC and Georgetown a breeze and with many dining/shopping options minutes away, makes this a good spot at a great price. The breakfast was better than average and a modern lounge in the lobby is a bonus. With fairly quiet roads for cycling, getting to Great Falls and the Capital Crescent Trail were fairly easy and stress free. If you're a golfere, there are 3 good options less than 20 minutes away includeing Blue Mash.

"Great stay in difficult time"
guppyfish79, 26 Avril 2022

I The hotel was very accommodating when I had to unexpectedly had to change my reservation due to a family crisis. The staff was very pleasant and helpful which was nice given the family crisis. The breakfast buffet was good, the internet connection was a better speed then I have at home. The room was pleasant but not a place to relax in during the day as the only chair was an office style chair. But the bed was comfortable and soft. Given the rug is dark hard to tell if clean. The room had modern decor.

"The Amber Table"
theambertable7, 26 Avril 2022

This hotel has undergone many renovations since the last time I stayed and that made our stay so much more pleasant. The staff was pleasant and attentive. The price made this hotel a great value. I love Best Western.

"Friendly, Renovated and Close to the Metro"
P V, 22 Avril 2022

This is an excellent hotel with easy proximity to the Metro. Two trains later and you are at the National Mall in Washington DC! Hotel is undergoing renovations and our room was excellent! The staff are some of the friendliest I have encountered at a hotel, and they are very helpful. Highly recommend a stay here!

"Group Trip to DC"
pwla2022, 09 Avril 2022

This hotel was clean, neat, and helpful with our group's stay. They set up a breakfast buffet that covered all food groups and dietary needs. They were very personal and welcomed all of us as we entered each night. They continued to help us with all requests that needed their attention. We would use them again without question. Thank you Romel and Dixie!

"Great Affordable Stay"
T3341TSfrancesm, 31 Mars 2022

We stayed at this hotel about about a week ago. The hotel was nice, clean, and modern. They had a good variety of breakfast items that helped start the day. The rooms were clean and the staff was very friendly and professional. The hotel is near the highway which was great as we were sightseeing in DC and VA. There were also plenty of restaurants within walking distance if you weren't looking to drive.

"extended stay"
Avidgar, 28 Mars 2022

I've been impressed enough to extend my stay. Very clean, friendlly staff...in fact, everyone I've encountered in my 3 week stay has tried to go out of their way to help me This hotel has obviously both well managed facilities and employees. A warm breakfast, computer/printer acsess, a good location on Interstate 270 and I couldn't be happier.

"Excellent Hotel"
DSchorr59, 04 Mars 2022

Staff very professional, helpful. and friendly. Rooms are very nice and clean. Serves a complimentary breakfast each morning. Motel is convenient to get off and on the nearby highway. Will be a repeat customer.

"Exceptional service"
zhenyau2022, 17 Février 2022

I'd like to leave my review about my great experience with the Best Western Plus Rockville Hotel & Suites so far. First of all, you will meet friendly and supportive staff at the front desk and their General Manager is a wonderful lady who is there for you. I'd love to recognize Chante - server at the restaurant and her partner. They serve the best and delicious breakfast. It's hot, fresh and made with love. You will taste it. I keep coming back to this hotel and feel like I'm at home. It's a safe and nice place. It's clean, rooms, bathroom, lobby- everything is clean. I appreciate your hard work to keep everything safe, clean and pleasant to stay.

"Joe K"
Joseph K, 15 Février 2022

We are from out of state and have relatives nearby. We consider Rockville Best Western on Montgomery Avenue to be our luxury home away from home. We feel excited as we enter the lobby for our stay. We have been staying here usually for multi-night visits for years and would stay nowhere else!

"Excellent value"
Crabhammer84, 28 Janvier 2022

I really have no complaints. Got breakfast, decent art, fridge and microwave in the room. Free coffee 24/7. Room was big enough for a VR workout after shuffling furniture a little. The fitness center and pool were closed, I would have enjoyed it even more otherwise

"Excellent Best Western"
329HowardG, 23 Janvier 2022

We needed a place in Rockville, Md, for one night with little advance notice. This Best Western came up based upon location. We were very pleasantly surprised by the cleanliness and friendly, helpful staff.

"Updating.. Only improving"
sashapnc4, 23 Janvier 2022

Best Western Plus is in the process of making improvements to their building. Our room was newly updated. We look forward to returning for another visit to see what they do. Quiet construction, if we hadn't seen them, you wouldn't know they were there.

"Best sty in the past year!"
Kim G, 16 Janvier 2022

This is the best hotel we have stayed at in our travels over the past year! The staff is friendly and helpful from check in to a good breakfast that was served not the continental breakfast we have become accustomed to during the pandemic. The room was clean and in good order. We had no problems with the internet as well.

"Good for the price"
KtheRN22, 14 Janvier 2022

Hotels was quiet, and the staff was very friendly. My checkin was smooth and the checkout even smoother. There is a nice hot breakfast every morning, in addition to fruits, pastries and yogurt . Only con would be my bed was lumpy, other than that if you're in the area, it's a good stay.

"Great Hotel!"
beeg491, 07 Janvier 2022

I've stayed 4 nights at this hotel. The suite was amazing, comfortable and had a great view.. It was clean and it has everything that you need for your stay! the staff is very kind and friendly, especially the manager. It's a wonderful place to stay I would come back again because I am leaving with a smile :)

"Good for the money"
289curtr, 03 Janvier 2022

Free parking near Bethesda is a big deal. Free breakfast was outdated (meat sometimes in egg while offering a meat side - why?). Still it's a lot of bang for the buck. Very nice staff. Maids no how to clean, but the bed's are mediocre — even for the price (fine for overnight).

"Nice hotel"
494yanak, 30 Décembre 2021

Nice hotel. Dated but very clean and well maintained. Has microwave and fridge! Terrific hotel for family visit. Mattress too soft but otherwise comfortable stay. Only traditional outlets, no USB charging ports at all

"Weekend getaway"
Van4025, 27 Décembre 2021

My stay at this was good the little problems i had were fixed the staff are pros at there job. Nice bed easy aera for shopping needs will be back when i travel again.The hotel is near the highway so again your in the center of everything.

"Exceptional Best Western"
SeaLord-1, 01 Décembre 2021

The finest Best Western I've ever stayed in. Large, comfortable, modern rooms with great bed and huge TV. Friendly accommodating staff. Surprisingly good breakfast (scrambled eggs, link sausage and French Toast/Pancakes/Waffles individually served by staff. Excellent coffee. Several restaurants within walking distance. Some modifications going on but they're not disruptive. Ample easy parking. I stayed 3 nights and was glad I'd chosen this hotel. Will definitely return when I'm in the area.

"Excellent Hotel"
KennethWingate, 27 Novembre 2021

Great hotel in a convenient location for the entire metro area. The hotel rooms are very comfortable and contemporary. I have stayed at this hotel many times and will continue to stay there on my travels to the metro area.

"Plenty parking spots and easy access to highway"
nb365, 21 Novembre 2021

Friendly front desk and easy parking. The hotel is a bit outdated with old furniture and squeaking beds. Plentiful parking spots and easy to get around town. Breakfast is included which is a plus. Overall it is a good value hotel.

"Convenient/Comfortable/Safe"
Crystal R, 13 Novembre 2021

I recently spent three nights at Best Western Rockville, while visiting my son stationed at nearby Walter Reed Medical Center. The hotel was VERY conveniently located just off the interstate. It was undergoing renovation, but the lobby and interior were minimally effected. ALL staff I encountered were friendly and courteous. My room was attractive and exceptionally clean. Hair dryer, iron, microwave, and mini fridge were included amenities. The bed was reasonably comfortable, and the ac in my room seemed to work fine. Breakfast was tasty and hot, and coffee was available in the lobby all day long. I'm a small, middle aged female who was traveling alone, and I felt very safe coming and going. My biggest complaint was television reception…I didn't inquire, so don't know if it was just an issue with my room or hotel-wide. But I'm not a die hard tv watcher, so not a big deal for me. I would stay there again without hesitation.

"Friendly helpful staff, nice hotel even with renovations going on"
LisaTraveler_1984, 08 Novembre 2021

Me and my family enjoyed the stay! Nice hotel clean room it was quiet. reesha at the front desk she was so nice. Breakfast was amazing! Server chante she was so nice as well. I enjoyed my visit felt welcomed

"Review"
414parisy, 16 Octobre 2021

I had a great stay at Best Western Hotel in Rockville. The employees there were more very helpful. The employee at the front at the time Resha was really gave a warm welcoming attitude. I would give this 5 stars

"Hidden gem"
noram247, 04 Octobre 2021

My family including our2 cats stayed here for6 nights while our house was being worked on. Hotel is really nice. Newly renovated room was immaculate and comfortable. Staff is super friendly and professional . Free breakfast every morning was very good. Can walk to variety of restaurants nearby . Highly recommend for both out of town guests and locals!

"Great Place to Stay!!"
donsuebroadhurst, 03 Octobre 2021

Warm greeting,Well appointed decor,Excellent service.Clean rooms and bath. Personally served full breakfast...very clean surroundings...tables etc... Fast checkin and checkout.Everyone including housekeeeping seemed happy! Manager and front desk team excellent!Amazed!I have stayed at several places in last yr and this one topped them all!!

"Best Western Comfort"
tessawhitleydalton, 28 Septembre 2021

I had a wonderful time and the bed is so comfortable I had the best rest and I want to buy the pillows. The food was good and area was clean. The staff where great and helpful. Can't wait to stay again.

"Hotel visit one night"
sarahbZ1551MI, 27 Septembre 2021

I enjoy my stay at this hotel even through the renovation. Lady at front desk Reesha I believe her name she was so sweet. The Rockville area so nice I love to come and visit every chance I get thank you for great hot breakfast too.

"Awesome place to stay near Washington DC"
Jane-Ann W, 10 Septembre 2021

We were taking our grandchildren on a vacation to show them the places of importance in our American history. We stayed at Rockville Best Western and had such great service and attention! The entire staff was courteous and helpful. They went out of their way to make sure our stay was positive! This is definitely a step above!

"Self-Care"
kaybrooks22, 30 Août 2021

Even though they had construction going on it was not too noisy or some things being in order from the trucks. Over all the staff from beginning to end was professional, polite, & accommodating. Even with the noise control thank you for taking my feedback and making it better to sleep that night.

"Great hotel"
Viloco27, 19 Août 2021

I love staying in this hotel, and I'm happy to say that I've been staying at this hotel for long time at least 3 night a week, and it has improved so much in every aspect, I can't see myself staying in another hotel if I'm in the Washington area.

"Family Vacation"
tobyledesma, 25 Juillet 2021

deception on breakfast, was promised a continental breakfast and was given a "grab bag" of water and not acceptable for an average adults. Staff was excellent hot clean even though parts were closed off and did not affect our stay.

"Convenient and clean."
Inspiration596907, 23 Juillet 2021

This hotel was perfect for our needs. The location was excellent with easy access to the highway. We appreciated that it was next-door to a great restaurant and a nail salon. Every staff member we encountered was friendly and professional. Parking was convenient and free. We liked that the room had carpeting and was newly refurbished. Would definitely stay here again.

"Stay in Rockville Md"
dbbair45, 22 Juillet 2021

Overall hotel was nice, Had reserved a king one bedroom suite online, got to hotel and was told those rooms were unavailable because of remodeling, Ended up giving us a room with 2 queen beds. Worked just fine

"A one night stay"
lrff2020, 20 Juin 2021

the staff at the front desk were very helpful, friendly and courteous. A smiling hello each time we entered the lobby and a cheery have a good day as we left the building. I highly recommend this facility.

"Surprisingly great!"
annemaried109, 12 Mai 2021

The BW was a very wonderful surprise...best priced in the area, free parking, large, clean room, free internet and breakfast! But the best of the BE was the kindness and helpfulness of their staff! A big sout out to Dixie, the manager, she was over the top!

"Best Western is the Best in the DMV"
Alexis530, 10 Mai 2021

Everyone exceeded expectations. I was impressed with the levels of diversity at the front desk. Maria was extraordinarily kind Romel was awesome Layla was delightful Stacy was excellent Dixie was the best Overall outstanding experience. I've never stayed in a Best Western before but now I will definitely stay again. I've already told my family anyone visiting must stay at this location.

"Family visit"
carolynsY3980CS, 09 Avril 2021

The hotel was filthy. The elevator you stuck to the floor. The rooms were ok. My biggest complaint was none of the staff except housekeeping wore masks. Weed wafted through the hallways. Just horrible stay.

"Amazing staff!! Great stay!!"
georgesE2729YA, 04 Avril 2021

The front desk was very nice and very helpful we had a great experience and a nice trip !! Highly recommend the hotel !! Definitely five stars !! We were traveling with our dog to dc and the hotel is great if you're traveling with man's best friend!!

"Possibly worst hotel experience I've had."
josephcG1734JF, 21 Mars 2021

*I booked a king bed; they gave me two doubles. *The bed was extremely hard, lumpy, and noisy (clearly very old and needs to be replaced). I tossed and turned all night. *There were crumbs on the nightstand. *The shower water pressure is terrible and only gets warm, not hot. *The air conditioning didn't work; it just stayed at 77° in the room despite turning it down. *The grab-and-go breakfast was pure sugar (muffin, granola bar, and fruit).

"Do not book here."
Y4667HXlaurar, 12 Mars 2021

Upon checking in for a seven night stay, I was informed that the property was under renovation and that my husband and I might be moved to the renovated wing mid-stay. After informing the very nice clerks that moving mid-stay would be too taxing on my husband, a disabled Vietnam vet undergoing radiation therapy for stage four prostate cancer at Walter Reed, and me suggesting we should go elsewhere, they gave us a room not scheduled to be moved during our stay. What we were not told until i called is that there is no air conditioning!!! My husband gets hot flashes as a result of radiation and I have hot flashes from menopause...Not fun. We were told they were buying guest fans right away. After waited over an hour, my husband called down...no fans after all. Wait for r enovations to be over and call first!

"!Don't do it"
Passport617213, 01 Mars 2021

We have stayed at this property several times in the last 6 years, and this is absolutely the last time. We knew the hotel was undergoing some "updating" but what we experienced is simply poor management and an attempt to take in as many $$$ as they can with so many empty rooms. First, we waited several minutes to check in (on Monday) because the desk person (male) wanted to finish something on the computer in the back office. Then we were told that the 2nd floor suite specifically requested by telephone on Saturday morning was not available due to renovations (that information was available when I called on Saturday). The 2nd floor was requested because we both have mobility issues and I was to have surgery on Thursday and I would be prohibited from using stairs in case of an emergency. Then, after checking in, we were informed there would be no water available the next morning from 9am until 2pm. The rooms were freezing cold despite turning the thermostat very high. The room temperature was still about 60 degrees, after 2 hours. We called the desk and it seems there was an open window behind the drapes so of course the rooms could not warm up since the outdoor temperature had been been below freezing in the morning with not much improvement early afternoon. There was also freezing rain that morning. Finally, the rooms began to warm and we were able to sleep with extra blankets. The second day, while I was in the hospital, the outdoor temperatures rose significantly and my husband discovered there was NO air conditioning in the hotel rooms due to the renovations. So, temperatures were higher, heat rises, the sun is beating on the windows and it's a sauna inside the suite. The solution (on Friday) was a box fan and instructions to open the window again behind the blackout drape in the bedroom corner. Room cleanliness (especially during Covid-19 pandemic): the rooms were definitely not disinfected or cleaned very well. (I couldn't get the photos to upload.) Light switches, microwave, fridge, and coffee maker clearly hadn't even been wiped. The coffee maker was so disgusting we couldn't/wouldn't use. Bath supplies: Only one hand towel, and one wash cloth were provided for 2 guests. Not once in 6 days, did anyone come by to offer fresh towels or to replenish other supplies. On the last morning of our much shortened stay, there was fire alarm testing (no forewarning). When we called the desk, there was no answer. In fairness, the desk did call back a few minutes later and advised no need for concern, they were testing alarms. We didn't even receive the customary Welcome bag for gold level guests! We have stayed in several hotels very recently and they all clearly had taken serious steps to ensure cleanliness of their guest rooms. They also provided an information sheet at check-in with info on changes to their daily operating plan (e.g., breakfast, room services, trash removal, etc.). This BW property posted lengthy notices in the elevator and expected guests to stand in the elevator long enough to read through the small print. In my opinion, simply not good enough! ABSOLUTELY WORST Best Western Plus experience EVER!

"Just adequate"
Travelowls, 07 Février 2021

We stayed ay the BW while our house was being shown for sale ---Attracted by the rates and have usually stayed at BW when possible ---Found this BW to be below par .---The suite we had was old and shabby ---The ceiling was dirty around the vent and the heating system was loud and not very accurate ---I will say that the bed was very good --great pillows and provided good rest ---liked the layout but was very putoff by the condition of the room ---

"Solo"
andrewfC5073ZZ, 28 Janvier 2021

LindA and kayla were great upfront sales people room was spotless.linda did it again with that beautiful smile N personality an as always ask which floor you want to be on an a big addition to the best western staff an also a beautiful woman.always willing to accommodate the customer.and a great sense of how to find the perfect floor for you.

"REALLY GOOD VALUE"
TRAVELQUEEN4EVER20, 15 Janvier 2021

I visited this hotel during the Pandemic...It was really clean...I watched them sanitize it on a regular. The hotel staff went above and beyond to make everyone feel comfortable and at ease. Very professional and courteous DEFINITELY a good value for your money....

"Great place to stay"
timtraveler14, 19 Décembre 2020

Excellent hotel. Amit has fantastic customer service. And the GM gave me some free water bottles Comfortable rooms, room service if you request it. nice bed, the suite was excellent. Good price/value. Convenient location. Grab & go breakfast.

"They are trying to improve"
Larklark81, 21 Novembre 2020

I have stayed 4 nights in October 2020 and 1 night November 2020. It's a very Convenient location but each visit I had issues with heating cleanliness and the last visit I found a roach. The dayshift female manager was notified and apologized Informing me that they are doing improvements to the hotel as we speak

"Great Stay"
mskurno, 03 Novembre 2020

Dog friendly with good amount of grass around the hotel to walk. The hotel staff was friendly and helpful. It was overall a pleasant and comfortable place to stay. Easy to get to. They even had construction going on and you couldn't even tell besides the signs on the door. It was a very quiet stay. The to-go breakfast was pretty adequate too, since they weren't serving because of COVID. I'd stay here again.

"Please complete the renovations"
MissLucy368, 05 Octobre 2020

Rooms need renovating soon. It appears they are working on the renovations. For the price we paid for the room, I guess we should not have expected better. The front desk people are very helpful and professional. We had stayed in a BW before and were very happy. This hotel was a disappointment.

"Terrible experience"
arleenalbert, 30 Septembre 2020

The hotel room was dirty, cracked sink in bathroom no housekeeping service, hot water didn't work, keys always did not work. Had to go back to the front desk for new keys. Rugs were wet, very noisy, you can hear the room next to you as well as the rooms across the hall.

"Dissatisfied and unhappy stay"
DonnaW539, 22 Septembre 2020

I made 2 reservations under my name. One for my son and one for me. I chose this hotel because it was pet friendly and my son had a dog. This was notated on the reservation for the king-sized room.His stay was supposed to be placed under his name upon arrival and he arrived 1 day ahead of me. He was given my room by mistake?? (2 double beds) and I was given his room (king sized). After confronting the hotel personnel, she changed my room to a double but said since he came 1 day earlier she couldn't change his room. He told the hotel personnel he was supposed to have a king room but she said all kings rooms had been booked 2 weeks before. His room had mold in the bathroom; my room had cracks in the bedroom ceiling and the iron didn't work. Upon check out he gave his credit card to pay for his room. They still charged my credit card for his room and my room and told me that I had a dog in my room (which I didn't) and she wanted to charge me extra for the non-existing dog. He is checking to see if they also charged his credit card. They put a $100 hold on my card as they said this was customary and was in my reservation agreement but when I asked to see it on my reservation they couldn't find any proof on the reservation and made me sign an acknowledgment of the charge without any verification. I felt this was unprofessional and misleading. They said the hold would be held for 3 days after my departure. The outside of the hotel looks very nice but the actual rooms inside of in need of a much needed renovation. There are signs everywhere that a face mask is required but I saw a few guests on the elevator and general areas with no face covering and the hotel personnel didn't say anything to them. I will not be staying at a Best Western any time in the future. I thought Best Western Plus was on the scale of a Marriott Courtyard but I was very disappointed with this stay.

"No Covid-19 Fears Here"
deannaw51, 18 Août 2020

Located just near the Research Park in Rockville, Maryland, the Best Western PLUS is very clean and provides great service. At a time when people are concerned with staying in hotels due to COVID-19, I, as a health care professional, was very impressed with the safety measures taken by the staff here at the hotel. So much so, that I sent photos of signage, sanitizers and air purifiers back to friends staying in Florida. Leslie, the night clerk, anticipated my every need and Ruth, the day clerk made sure that I had everything I asked for. Finally, at a time when it's so easy for senior managers to stay in their ivory towers, I was thoroughly impressed with the general manager here, standing shoulder to shoulder with her front line staff serving a hot breakfast with all necessary precautions, to all her guests. Dixie is an excellent example of true leadership during a challenging time. I highly recommend staying in this facility, if you must travel like I do.

"Front desk agent named Ruth"
Lexadonnamarie, 08 Août 2020

I'm staying in Maryland with my in-laws under my father in laws last name because we are sharing a room. I did not have a room key and I was just coming back in after walking my service dog. I approach the front desk and ask for a room key. The front desk agent Ruth said she can issue me a room key if I can tell her what's on my reservation. I told her the day we check in the day we are checking out. The addressed used. Email and the room number. EVERYTHING MATACHED! She then looks at me and says no I don't want to give you a room key. Now maybe it's because I'm white and I didn't shower so I looked a little nutty with my hair messy and sweatpants on and an over size cardigan with my service dog Bandit. THAT IS RACIST! You do not tell somebody you can help them and then keep them locked out of their room. After looking at me up and down. Now I work for Best Western myself. And never, and I mean never have I ever treated a guest the way she treated me. That's absolutely disgusting. I'm not saying oh let's fire her she's bad for the company. But she needs to have a warning done at least. I know she can probably be the best from desk agent out there.

"Great amenities, great accomodations, great value"
vbfanatic2018, 06 Juillet 2020

Nice stay - easy check in/check out. Accommodations were clean, staff was helpful. Amenities were very good with free breakfast/parking. Breakfast was "different" due to COVID-19 and social distancing, but selection was good and varied.

"Tucked away gem in the metro area"
Susan H, 22 Juin 2020

Excellent location, convenient to downtown DC, NOVA and MD with excellent amenities and price. Rooms were spacious and provided the space needed for my small family to stay while here on business. During COVID, made a perfect spot to have the space to play, eat and sleep.

"BW april2020"
andriahenry, 24 Avril 2020

This hotel location makes for an easy commute to any place in the area in is approx 500ft off and on I270. The hotel is well kept and the staff are friendly and seem to take ownership of their roles. The bathrooms are "tight (also I was in a one bed room)", but completely sufficient for a business trip.

"Incredible Staff!"
329reidn, 16 Avril 2020

My organization has needed to house dozens of members of our church team during the coronavirus for our corporate travel needs. The staff there have been incredibly accommodating to us and have made great allowances for early arrives and departures. I highly recommend this management team to anyone. We are very grateful for their goodness to our group. All of our representatives commented how kind they were to us during difficult times.

"Incorrect Charges levied by hotel post Checkout. Multiple calls going to Deaf Ears."
DelhiGlobeTrotter, 06 Avril 2020

I am a Best Western Member and have stayed at this hotel multiple times in last 8 months for longer duration. I recently had checked in on 13th March and my booking was done till 31st March 2020. My room no. in which i was staying was 771. Booking Confirmation No. 1329195. However, due to Corona lockout and limited services at the hotel, i had checked out early from the Hotel on 21st March 2020. The hotel debited my Debit Card for $674.56 and i was issued the receipt for the same at time of checkout. However, to my surprise on 1st April the hotel has again debited by card for another $758.88 and again on 2nd April for $84.32 despite having already checked out. Have tried contacting the hotel multiple times but all calls are falling on deaf ears and they simply put your call on hold. I am surprised at the unprofessionalism being shown by the hotel to its regular customer. If these additional charges of $758.88 and $84.32 are not reversed i will be forced to take legal action against them.

"Great"
rholmberg, 04 Avril 2020

Room is great... Only complaint is bathroom way too small. The bathroom door almost hits the toilet. Had a terrible architect when they built it i guess . Bed seems new and very comfortable. Staff is awesome and very helpful. good breakfast.

"MDARNG Sgt Morrow"
Xraysgt, 29 Mars 2020

One of the best stays I have had. Ms. Dixie (manager), cooking/serving staff, front desk staff all have been the most hospitable and gracious staff I have seen in a long time. Always looking out for the troops and finding better ways to be of service. Rooms clean, food is great. Will be coming back. Always met with a smile and a good word. Thank you so much for making a rather bad situation (covid-19) better. Sgt Morrow

"Rockville Stay"
Purplegurl73, 23 Mars 2020

My family and I were celebrating the 1 year Anniversary of my mother in law's passing. The air conditioning system was broken. The bathroom outlet did not work. Laundry facilities were outdated. My husband had to go across the street for change and detergent. A homeless man came off the street and into the breakfast area. Hotel could use some updating.

"price and cleanliness"
elib_travels, 19 Mars 2020

We checked out many options and this was the most convenient and reasonable. The good: The hotel was very clean, the desk service excellent . Breakfast was more than adequate and the room fine. The not so good: The hotel needs a bit of renovation. Some of the exercise equipment didn't work and those that did were a bit antiquated . In the bathroom the mirror was falling apart . In conclusion if you can set the above aside it was well worth it and we will probably return

"Relocation Stay"
shourtyjl, 18 Mars 2020

My job is relocating to Rockville, MD. I was unable to acquire living arrangement prior to me reporting to work. I stayed at the Best Western on W Montgomery during my transition. I enjoyed my time there. The staff were very professional.

"Very HOT in the room"
LindaLeeCarlMichael, 24 Février 2020

With the A/C turned off for the winter and the sun baking into the rooms huge glass windows all day-- it remained a blistering 78 degrees until nighfall--got down to only 72 all night. We sweated and sweated while getting ready for an important meeting. This is just wrong.

"Clean and consistent"
aeda23226, 21 Février 2020

I stay here frequently and this hotel is clean and consistent. There are a few one offs but I have stayed here numerous times in the past 10 months and I know what to expect and if there is a problem it is addressed immediately.

"Quiet place"
twinkle25616, 03 Février 2020

Hotel is very quiet, peaceful & clean. Check in was simple & quick. I enjoyed my room & was able to relax doing my stay. I'm planning on visiting very soon & this will be my 1st option. Next time I will make sure to try the breakfast.

"Good price"
sroines, 28 Janvier 2020

Price was right and breakfast was good. But there were problems in the room: One light didn't have a bulb and that was handled quickly; drapes did not meet in the middle and the gap was significant (staff member reported to us that other rooms were the same); room was very warm; and the toilet continued to run after flushing unless you lifted the tank top to fix the "flapper."

"Disgusting"
paullH7639ZG, 30 Décembre 2019

We have stayed at this hotel for years. Our son goes to school in the area and we stayed here because of the price plus, being an awards member, I earn points toward free stays. We have watched this hotel go down over the last year or so. My last stay, and it will be my last, I didn't make a reservation. I figured being an awards member I'd have no trouble just walking in to book a room. Not so!!! The woman behind the desk couldn't have been more rude. I was alone and was told they only had rooms with two beds. I was thanked for being a ‘gold' member but facial expressions speak volumes. I did a room on the fifth floor. The odor that hit me as I opened the room door nearly made me sick. The fan was so noisy I ended up with a headache. I shut it off but could hear the fan from the next room. What really disgusted me was the bathroom. The floor was dirty, pieces of the mirror had fallen off, the ceiling had been patched and not finished. I felt like I was in a boarding house. When I climbed into the shower my stomach just turned. The back of the toilet was covered with urine stains. The breakfast was very minimal, the coffee in the lobby was stone cold and there was no hot water for tea. What should have been hot water was stone cold coffee. I stayed at a lot of Best Westerns when I travel, both family and business. I will never stay at this one again.

"Tired, worn and home to bugs"
175SJS2019, 16 Décembre 2019

The hotel needs updating and fumigating for bugs. There is visible water damage which makes me wonder about mold issues. I understand the hotel is slated for renovations starting in January 2020. The location is great for connecting with Montgomery College and related meetings. The saving grace is the hotel staff. While waiting for my ride to the meeting I heard several people complain about the breakfast options (or lack of). The front desk staff managed complaints very well.

"Quick stay"
terressagamble, 13 Décembre 2019

Hotel was very nice, the king suite was nice too.. bathroom, sitting room and bedroom was all clean.. The only problem we had was two dirty rags and towel was left hanging on the shower rod from the last guest I assume.. But overall a very nice place to rest your head at night...

"Best Western "Plus"? It's more a Best Western "Minus-Minus""
bpo-spam, 11 Décembre 2019

The Best Western Plus was recommended for a brief business stay because it was close to the destination and I was told it provides a shuttle service within a 5-mile radius. No, my first experience was the intellectually challenged front-desk staff when asking about the shuttle service. "Our shuttle is broken down. We only provide shuttle transport to the Metro station". I encountered these intellectually challenging responses several times from front desk staff during my stay. The breakfast quality (and choice) was significantly poorer than in comparable hotel chains. And while the room was up to standard (size, cleanliness), the air conditioning was deafening (see picture). Impossible to sleep with A/C on. Response front desk: "yes, some rooms have an A/C that is louder". Neither helpful not competent. So overall, this stay counts among my "not to be repeated" exercises. Now I'm curious to see how many positive reviews will be posted "all of a sudden" after this authentic review goes online.

"Not awful!"
Christinetlondon, 07 Décembre 2019

I was terrified to stay at this hotel, based on all the poor recent reviews. I stayed in a room on the 7th floor which, noise aside (beside the elevators) was just fine. Clean, updated, no cockroaches, a comfortable temperature. Did you know if you put the shower curtain inside the tub, it doesn't spray everywhere? Geeze. Some people. Was it the ritz? No. Was the breakfast very good? Not really. Was it inexpensive and clean with friendly staff and comfortable beds? You bet.

"Disgusting Hotel That Did Not Have A Sign!"
Guglielmo L, 29 Novembre 2019

The condition that this hotel is in is absolutely disgusting! The rooms are very old and outdated. They are also very dirty. In addition, when my Dad and I were driving to this hotel, there wasn't a clear sign posted on the road with the name of the hotel. They were also doing some work on the parking lot when we were there, which was an inconvenience. The breakfast buffet was also not good. My Dad and I were staying in Rockville while we were going to an event in Washington D.C. and we wanted to save some money by staying outside of Washington D.C. However, I must say I don't recommend this hotel.

"Lipstick on a pig"
Jen4775, 28 Novembre 2019

You can put as much lipstick on a pig as you want and it's not going to change the fact that it's still a pig. We came with a sports team and will never stay here again. They attempted to make this hotel look like they recently updated everything and at first glance you believe it. Then every few minutes you see more evidence that this place is falling apart and very dirty. In our bathroom the smell of mold was overwhelming. The floor and baseboard were disgusting, the towel rack was rusty, wallpaper peeling off the walls, bad wallpaper patch jobs and the ceiling looked like it had been cut open numerous times. Overall the room was very dirty. We didn't have any towels. I called the front desk numerous times. No one answered the phone. Our room on the 6th floor was so hot we couldn't get comfortable. The thermostat was old and useless. Our friends on the 4th floor had no heat and froze. The clerk who checked us in seemed to be new and poorly trained for a number of reasons. He also sold two rooms while we waited to check in. We had other families from our team show up later to be told they couldn't honor their reservation (that they've had for months) because they didn't have any rooms left. The clerk kept trying to call a supervisor but no one was answering. This establishment has clearly avoided making much needed repairs, doesn't train their staff well and is very dirty. Avoid it!

"High Quality hotel in Rockville"
Joseph K, 18 Novembre 2019

This was our second stay at the Rockville MD BW. We returned becaused we just loved the place. It has all the amenities you would expect from a 5 star hotel plus it is conveniently located on I-270. We were in town for the baptism of our grandson at St. Raphael's which is just one exit south on I-270. Only ten minutes away for this who wish to attend Mass on the weekend.

"Cockroaches present and staff not phased by it"
antmaione2010, 18 Novembre 2019

Unfortunately my stay was not a good one. My room, shortly after arrival and check in, was home to some cockroaches. They were coming from the mirrors on the wall over the desk area as well as the floor and and the washrooms. It was absolutely disgusting and the smell afterwards of bug spray to try and kill what was in the rooms did not help the situation at all. We had a large group with us and all the parents are now disinfecting everything that came from that visit. I would not recommend this place at all. Roaches were also seen in the eating area. Please be advised that this is not a sanitary place to stay.

"Buggy stay"
rraveinoh, 15 Novembre 2019

Bugs in the bathroom 3 out of 4 days! Sub-par breakfast. The staff was very responsive, but I would not return to this hotel. The breakfast needs much work. Cold sausage, no butter, tasteless eggs. The room was overly warm with no way to cool it down except opening the window--no screen.

"Not so great"
HEFMW, 11 Novembre 2019

The first room - the TV was not working and the heat was not working. The second room - the heat was not working and nobody was available to fix it. When I asked for extra blankets, I was told I would have to go downstairs to get them. Second room had mold in the bathroom. See attached picture. Changing rooms - there was no bellboy and we had to lug our luggage from the first room to the second. Breakfast - I tried to get a glass from a tray. It was stuck with some gooey substance I tried with another -also stuck. Four more glasses on the tray were all stuck.

"Not worth it"
kaschenck, 11 Novembre 2019

The hotel was in disarray. Our door handle and faucet ino bathroom were both broken. The AC was "turned off for the season" and our room was incredibly hot. The walls were dirty. The bathroom was so small you could barely get in and shut the door. The breakfast was just ok. If you have a choice, for the price, stay somewhere else.

"Stay anywhere else"
Alex K, 05 Novembre 2019

Air conditioning didn't work and heat kept turning on, on its own. People on our floor making noise, slamming doors all hours of the night. The room key didn't work unless you tried multiple times and pushed the door open hard. Everything is worn, old and dingy. Water damage in the bathroom. Shower curtain completely delaminated so the whole bathroom waa soaked after one shower. Breakfast was mediocre

"good stay, clean"
grobbrown, 27 Octobre 2019

liked the online check-in process before arriving, would like to have it linked to the check-in process when you arrive. Unfortunately, can't pay with cash, sad thing. Cute amenities in the room, and nice display. First time in a while, had shower cap in room in nice plastic case, didn't have to leave the room because I forgot it. Liked soap and shampoo, great citrus smell. Flowery design of towels and toilet paper cute, made room more inviting as well as décor. The furniture in the lobby was a little worn, but overall nice hotel, comfortable. Near a small mall, very convenient--had Chic Fili. Also, near the highway, but traffic didn't interfere with my sleep. Breakfast, free with good choices and not continental….! eggs, fried potatoes, waffles, all my favorites, even oatmeal—varieties. Liked soap and shampoo, great citrus smell. Gooooodd choice for one or two nights

"Overall good and reasonably priced hotel"
Patty S, 24 Octobre 2019

The hotel was easy to book on their website, staff was reasonably nice and checkin/out was quick. I made some requests to change my checkout time and they accommodated without a fuss. The in-room amenities are pretty good and comparable to hotels you'd expect for double the price.

"Lovely hotel but website not accurate"
grahamd00dy, 11 Octobre 2019

A large modern hotel with huge car park and a quick and efficient check in. Room was very spacious with 2 double fridgesafe and all usual facilities including bath with good shower over. Also a very good buffet breakfast with a choice of hot and cold foods. We chose this hotel for some specific resons. Easy access out of Washington for our next stay which worked well plus 3 other things that did not. Advertise a free hotel shuttle to metro station but when we asked were told that after 1 Sept it only runs at weekends. Later 50% of taxi cost was reimbursed. Has an outdoor pool which after a very hot day sightseeing in the city would be welcome but again closed after 1 Sept. Also has laundry facilities but as reception had no powder available not able to use. Nowhere did the web page advise these areas where closed in Sept onwards and we would have chosen to stay elsewhere if we had known. A very nice hotel but feel badly let down.

"Service? Fine. Cleanliness? Vile."
JandRstravels, 01 Octobre 2019

I have to say that - firstly - hotels in Rockville MD., are adequate at best. But this is beyond a doubt the worst hotel I have ever stayed in in North America, as rated by cleanliness. I've traveled the world, and had better cleaned rooms in 3rd world countries, to be honest. Checked in last night after a long flight from the EU. Showered and bed, then up early today. Out all day, and back to my room late afternoon. I was walking around the room barefoot for no more than 10 minutes - and notices a stickiness check the room outs on my feet. See the picture. The carpet was disgusting. Sticky, gritty and somewhat slimy to the touch. Amit, the manager had left for the day, but the young lady at reception was truly thoughtful and sympathetic. She offered me a suite on the 7th floor, but offered me the option to view the room before moving. I rubbed my had on the carpet of the suite for 30-60 seconds - see the picture - and came downstairs to show her the result. Another sticky, greasy, gritty and filthy carpet . I did not photograph the office area behind the front desk simply to protect the young lady's privacy - but that was also grimy and filthy. There are signs all over the property, on closer inspection, that this place has not been kept clean or deep cleaned in a long, long time. "Tired" is too kind a word - the carpets are disgusting. it's a health issue, it's unacceptable, and it's just disgusting. And I've a few more nights left here this week...hey ho! Just a terribly disappointing property - if the ownership took as much pride in customer service and attention to detail as their front desk staff do, this would be a very different review indeed.

"Close to DC"
kopaczprojectlearn, 30 Septembre 2019

Easy to get to and close to delicious Chinese food. Beds and breakfast more than adequate. Problem with shower temperature.Other than the shower temperature, the hotel is a pretty good deal if you travel with family.

"Convenient location"
frederickmillerm, 23 Septembre 2019

Good location.Nice wine and food restaurant two minutes away.Ease to Pkwy. Clean rooms and helpful staff.Price of rooms pretty good.Will go back.Five minutes to Rockville where there are many bars and restaurants.

"Great Staff and amazing breakfast"
joyonyulle, 23 Août 2019

We stayed here and would definitely return to this hotel! Perfect location in Rockville next to the highway. Breakfast was outstanding and another nice touch is coffee service. Also, the options were great! Breakfast and front desk staff were also extremely friendly and helpful. This is an old hotel, so be aware, but all amenities are there. We loved our stay and will recommend to others coming to DC or Local area!

"Nope. Dont stay here. GO back home."
smithv2003, 22 Août 2019

My husband and I checked in after a family funeral. I hadn't slept in over 24 hours so all I really wanted to do was check in and lay down. Every hotel I've ever stayed in, I pay for my room up front in cash. However, the front desk man decided that he did not WANT to take my money and he wanted to charge my card. There was plenty of money in our account but that was besides that point. The very rude gentleman told me WHAT TO DO WITH MY MONEY AND HOW I SHOULDNT PAY UPON CHECK IN. The nerve!! So I check my account a few days later, not only did he charge my card, but it was for $10 more than my stay. Furthermore, I was granted a discount but upon checkout, you might as well have left it at the original price. Rip off! My cousins room door appeared kicked in. You could see the inside of the room carpet from the crack in the door. There were big black scuff marks on what appeared to be a opening in the ceiling to an attic or something. Weird! And the bathrooms are so small, I had to go in, push the door and then turn around. Never again! Never the hell again.

" A little Bloody @ The Best Western "
Muzicboxrefugee, 20 Août 2019

Went to The Best Western for a business trip was very disappointed when I discovered blood on my pillowcase. The Overall rating of the hotel I feel was a 5 out of 10. There was a ceiling ac unit that ran all night long despite the fact that I turned it off hours prior. There was also a old beat up or worn out clothes storage unit located by the restroom. It appeared it was purchased from either a flea market or an estate sale. The restroom toilet had a few stains on the bottom and was not very clean.

"Looks good but..."
amotes, 13 Août 2019

It has the elements of a very good hotel. The decor in the lobby is chic. They offer a full hot breakfast. But there are some structural problems. Water leaks in some rooms and in the lobby. Some staff members were unprofessional in negatively talking about customers in front of customers. I heard a dog barking while I was sleeping.

"Hotel needs to be much safer and cleaner!"
NCoh12, 11 Août 2019

We were surprised this is a Best Western Plus. It is in badly need of repairs and I don't believe it's a safe choice - I got stuck in the elevator and the call button didn't work. When I finally got myself out I warned a guest about to enter and I told the front desk, and they said “oh that's been happening all day.” That's not comforting! I had to use a stairwell that was pretty much under construction, with doors open on to roof areas. There were paint buckets open in the hallways and tape holding up the wet wallpaper right outside our room (see photo). I killed bugs in our room, but that wasn't really a concern for me. Just please make this place safe for guests. I was not about to get stuck in the elevator again with my baby, and I didn't feel ok about the stairs either and that is a problem. I wish we had left when we first got there, but it didn't seem any use in complaining as the staff seemed very apathetic and unconcerned with the state of the place.

"California Traveller"
bimgriffith, 17 Juillet 2019

Whenever my family and I go to Washington, DC, we book at Best Western in Rockville, Md. The service is great. The rooms are comfortable. The staff is always friendly and helpful. The complementary breakfast always gets the day off to a good start.

"Great staff, aging hotel."
Bulldog-ballydown, 15 Juillet 2019

The strengths of the hotel are the staff, clean/good sized rooms, great breakfast buffet/good food/ample seating, great location, and very fair price. The only drawbacks : ice machines were broken on all the floors but floor six and maybe one other for the whole weekend. One of our friends had to move rooms because their was a leak in their ceiling ( they were compensated but only $40). Our sink was clogged but fixed very fast. This is a very nice hotel but surely has signs of aging. The staff does their best to make everyone's stay a good one.

"Staycation"
Camper26098004032, 15 Juillet 2019

The hotel was clean and somewhat quiet but overall the staff was pleasant. The breakfast had a variety but it could have been prepared a little better. Things were undercooked, overcooked but there was plenty for everyone.

"Convenient freeway access"
Douglas M, 13 Juillet 2019

I've stayed here a couple times when visiting DC. The hotel has convenient access to the freeway, which is nice particularly after a long, cross-country flight and drive from the Baltimore airport. The breakfast is adequate--nothing special. The rooms are large and clean (although on one stay the toilet seat kept coming loose). There are very few restaurants nearby. The hotel is about a 10 minute drive from the downtown area of Rockville, which does have a number of ok restaurants. The hotel offers a shuttle service to the Rockville metro line (but I have not taken advantage of that).

"Travel to Maryland"
Jon H, 28 Juin 2019

Nice hotel in very good location. Clean and friendly staff. Is what I expect from Best Western. Would stay again. Great for leisure or business travel. No unwanted surprises at BW. Good breakfast bar as well.

"Dilapidated poorly maintained hotel"
VittorioK, 26 Juin 2019

As a Best Western Plus, I expected far more. What I got was this: 1. Furniture in Lobby is dirty, and threadbare 2. Breakfast is only served to 9:00 a.m. weekdays, and is mediocre at that 3. The exercise room has outdated, poorly maintained equipment , and no towels 4. The pool had no clean towels, and after I had to go to the front desk to get one, they still did not bring towels to the pool. The dirty towels were still hanging all around the pool at 3:00 pm 5. The paint on most trim is peeling and chipped This property is in desperate need of renovation, and has no business being rated a Best Western Plus I found a manager, Amit, who said he has been here 4 weeks for the purpose of improving the hotel. He did listen to the above points and was apologetic.

"Very good affordable alternative "
Cadbanker, 20 Juin 2019

Stayed at the BW for multiple nights for a funeral. Staff was fantastic and accommodating for every request. Breakfast was plentiful during all hours available. Common areas have been renovated. Room needs a little updating, but an issue with AC was fixed immediately upon discovery. Water pressure is great!

"Bland and average overall stay"
SCGEastender, 19 Juin 2019

As a hospitality industry professional I'm fortunate to stay in numerous properties every year, I'm well aware of the Best Western brand and work routinely with Shannon Watkins our BW NSO. In all frankness this particular property fails on many levels. It's just not a BW Plus and frankly somewhat of an embarrassment to the worldwide brand. The check-in was very lukewarm and robotic, clearly the clerk was not interested and just going through the motions. OK, next step into the room which was granted clean and adequate at best. When you check into a double/double room with 4 guests there should always be enough amenities in the bathroom which was never the case during our stay. On arrival it was missing items and throughout the stay housekeeping never left enough amenities in the room. Additionally, there was a very annoying tapping sound coming from the refrigerator/microwave area, I left a message at the front desk to assist with this issue on our way out to grab some food. This issue was never addressed via message or in person during the entire stay. The room itself is clearly dated and just tired. The only saving grace for our stay were the staff at the breakfast room who were always welcoming and kind despite being overwhelmed by the sheer number of guests on the Sunday during our stay. But, at the very least they tried to be hospitable. The front desk staff was a complete waste of time. As an industry professional if I had any thoughts of booking a future group at this hotel my stay here convinced me not to waste my time, even for a budget conscious group.

"not here again"
Culture29205, 15 Juin 2019

Kids running in halls until 11PM , at 2:30 AM some one unlocked room door .Couldn't have breakfast because of 300 kids . Problems checking out ,Told we where a no show , this after being there for 3 nights. Over charged after leaving. still waiting for to be corrected . Mold around tube. This isn't a plus ,after staying there for past 10 years this is our last

"Disappointed"
Laurie R, 09 Juin 2019

Disappointed with my stay on 6/4/19. According to hotel info, the building had been renovated. That is not entirely accurate. The carpet, beds and curtains had been replaced and were nice. Some furniture had been replaced but other items were old and tired. The actual renovation was done very poorly. The renovation in the bathroom was the tub surround which was done very poorly. The bathroom tub faucet dripped all night. When you touched the faucet to turn it on/off it seemed as if it was going to fall out the backside of the wall. No other renovations in the bathroom. The ceilings/walls were gross. My experience with the staff was alright but my coworkers chose not to stay at all due to the rudeness of one day time female staff member.

"Needs a lot of work"
Megan B, 08 Juin 2019

This hotel is falling apart. The walls are scratched up, the mirror is torn up and the chairs are ripped. All the vending makes loud noises and the beds aren't comfortable. The front desk employees are very kind and doing the best they can, but they can't control that their employers are trying to get away with not making any updates since what looks like the 80s.

"Nice staff, tired hotel"
travelernataliek, 07 Juin 2019

Ruth checked me in and was kind and helpful and was the highlight of your stay. The room is very tired and in need of an update. The floors in the bathroom were dirty and there's was a lot of hair throughout the bathroom. The air conditioner did not go below 72 degrees. The breakfast is very limited however the employees in the breakfast room were very kind. The staff are the stars of this property. And I appreciated the bathroom amenities (shower cap, sewing kit, shoe shine).

"No hot water."
Davida L, 03 Juin 2019

No hot water and very low water pressure. For the price I paid, this was not my expectation. We were unable to access the wifi. The staff was unable to help us access the wifi. Breakfast was good. They need to clean up around the waffle area more often. Some people are not very neat.

"Clean Room Good Breakfast selection"
Jetmech60, 01 Juin 2019

Quick and easy check-ini. The room was clean and it had very good internet connection. Great selection of food at breakfast, from eggs, potatoes, bagels, oatmeal and pancakes Plenty of parking and felt safe in this area .

"Terrible experience"
Ardis514, 30 Mai 2019

Air conditioning didn't work, could not adjust hot/cold .in shower, hair dryer was burnt out. Had to move to different hotel. Priceline was able to get a refund for the nights we did not stay but they refused a refund for the 1 night we stayed in hell. Go somewhere else. A totally awful hotel. Old and poorly maintained.

"The niceness stops at the lobby.. Find another hotel."
chris m, 29 Mai 2019

Horrible experience so far. I do NOT recommend this hotel. The lady at the front desk and the lobby are the only two nice things in this hotel. Once you get on the elevator, the temp jumps about 20 degrees and the humidity is very high. Our room is soooooo hot! They said someone "looked" at it, but nothing else. It's 11:30pm and we have to leave early so we are trying to sleep with the VERY loud HVAC fan on which has a bad vibration which makes it worse. The thermostat does nothing. it is set at 40 degrees and it's over 80 in our room and very humid. The bathroom looks like a 5 year old tried to patch holes with drywall mud. The lamp is stained and the walls are filthy with scratches. One of the pillows had small red/orange spots on them. It's on the floor now and we are hoping it's just rust stains. I wish I could upload the video of us sweating in the room with the loud hum of HVAC fan in the background (not just normal fan noise, but horrible vibration noise). I am not sure why, but when we came to our 4th floor room at about 11pm, there was a security guard sitting in a chair in our hallway. Is there something we should know?

"Needs renovated"
Departure22407726053, 28 Mai 2019

I paid over 200 dollars for the first night stay and expected a 4 star room. What I got was a poorly lit. Wallpaper and trim falling off, moldy, room from the late 90s. The water pressure was poor and the ac only worked when it wanted to.

"Lobby, breakfast, elevators lovely, room crummy"
guestNorfolk, 21 Mai 2019

The door to our room jammed every time we tried to open it, often not opening at all without help of someone inside the room, the beds were comfortable but creaked loudly whenever we turned over, sink didn't drain, AC didn't cool enough, crappy repair jobs to bathroom ceiling. Pieces missing on mirror over sink, and on bottom of bathroom door. Not up to Best Western standards.

"Very Nice"
teddy6617, 15 Mai 2019

We stayed here 2 nights...1 on our way to VA and 1 on the way home. We had a king suite which was very nice and spacious. The staff is very pleasant. Highly recommend. The rooms and grounds were all very clean and well maintained.

"Just a few"
mlb610, 11 Mai 2019

Clearly, management in this hotel isn't conscientious enough to take care that everything's in good working order. One bedside lamp had no electric outlet and the other had one. The desk lamp had two outlets, but only one worked. Had to move furniture to plug in a medical device. Base of walk-in shower didn't look good at all, possibly mold. Everything else was fine. Front desk service, breakfast, and parking were all great. Add another star if you can put up with bs!

"A wonderful place to stay "
474harrietf, 29 Avril 2019

We are into day 4 of our 10 day stay here. I booked a 2 room executive suite for a very good price. The day before they emailed me a link to check in online. I did that and then it asked if I wanted to send a message to the hotel. I mentioned that I was staying 10 nights but would not arrive until almost midnight and please set aside a quiet room for us. We arrived and they put us in a wonderful room. Really quiet and huge. The staff have been wonderful and the breakfast has many choices each day. Parking is free and plentiful. We used Google Maps to get here from the airport and it took us right to their front door. The room was nicely cleaned and is serviced every day. We could not be happier. Close to the 270 highway is very convenient. This will be our go to hotel when in Rockville.

"Great property!"
OnAir07595994904, 22 Avril 2019

This property was in great condition for cleanliness. I will be bringing an 8th grade group of 300 students and staff in June. I am confident in the ability to supervise and use the facility in a positive manner.

"Comfortable and quiet"
Robert T, 06 Avril 2019

We stayed here during the cherry blossom time in DC. This was a good choice as we could take the shuttle to the metro, then into the city. I was pleased how quite it was in the night, no noise from the hall, or outside traffic. There is nothing remarkable about the room, but we felt we got our money's worth, with a pleasant stay.

"AC didn't work"
Terry S, 02 Avril 2019

Hotel looked nicely updated. I paid extra for a 1 bedroom suite and everything seemed fine but the room got warmer as the night went on. I switched the thermostat to COOL and we went to bed. I woke up an hour later sweating. After checking the vent it was blowing hot air. At 1 in the morning they couldn't do anything for us except to move us. I finally got a window open a little to cool the room down. Bed was hard but pillows were soft. Breakfast was good. The manager discounted my stay, otherwise my rating would be 1 star. Avoid room 206.

"Excellent Stay!"
Susan G, 25 Mars 2019

The rooms are great we really liked the size and the decor. Lot's of artwork around the hotel that was really cool! The shuttle to the metro was very convenient and the breakfast was A+, we really liked the waffles! The team was terrific, truly helpful!

"Fine only if you're working nearby, building is old, same breakfast daily."
vjourn, 24 Mars 2019

The reason why I booked here is because I needed a place with a living room and a microwave to heat my child's meal. I got a suite room with a view of a covered pool and unsightly construction site(and the noise that goes with it). When arrived and checked in with no one helping us with our luggage to the room considering i had a child and elderly with me. It almost felt like this was an empty hotel, as it was too quiet and dark. Old interior. Expect to eat the same breakfast daily. We stayed for 5 days/4 nights, eating bacon, egg, sausage and usual bread/cereal/waffle, and coffee/juice. No room service, they only serve breakfast. The airport service they got us was a really old cadillac costing USD 95 to Dulles,the driver was an old wonderful gentleman though. I would not stay here again. Only option to eat across the street is Chic-Fil-A

"GREAT STAY"
rktihara, 03 Mars 2019

We r there on the holidays to washginton with friends and family the rooms r really great with excellent fixture and the staffat front desk is realy great, we r all pure vegetarian and they served us a great veg. breakfaston our request. whenever I will there i will surely stay there.

"Terrible Experience"
Nomad41281696024, 22 Février 2019

I used this hotel as a back up plan to FairFeild inn that had a hot tub in the executive suite to this executive suite at best western without an operating refrigerator to cool our beverages. Then got accused of stealing there cheap pillow and bed spread. I only found out I was charged via my credit card application notifying me. If you another option it's probably best you canceled if best western is your only option.

"Best Bang for your Buck!"
reneew260, 20 Février 2019

Best hotel stay with professional staff to assist you, excellent breakfast food choices, and clean accommodations. I visit with my mother who is being cared for at the Collingswood Nursing Facility across the street from the Best Western Plus Rockville Hotel & Suites. I never have to be concerned that I will have the best accommodations and rest at this hotel, therefore, my visits with my mother is my only concern. Thank you!

"review of hotel"
Sharon M, 11 Février 2019

The hotel was very neat and clean. You had a lot of food to choose from for breakfast so you definitely would not go away hungry. Nice location for where I had to go for my business trip. I would go back again for pleasure or business.

"Good stay"
A G, 05 Février 2019

The room was nice, but the toilet handle didn't work so well. You had to hold it down while it flushed. The staff smiled but was stand-offish.One thing I didn't understand was why are there only 2 places with the name on the vote on it—up high on the building or street level facing only 1 way. If you are following gps and trying to look for the name of the street you might miss the sign. There's no name on the awning (good location for it), the sign on the building is way too high from the parking lot. If there wasn't a bus in front, I would've asked inside. Why is it a secret? Why are there no signs around the construction directing you to the hotel? Dis this and earn another star.

"Just Okay"
Daydream60385001351, 23 Janvier 2019

The hotel lacked adequate signage, the room was too cold and the bathroom sink faucet leaked. the staff was polite and helpful. The breakfast was average, but the low temperature in the dining room made it difficult to enjoy hot eggs.

"Good Time"
David B, 21 Janvier 2019

Hotel very good ,service,room very good,staff ,,breakfast excellent ,All In All good time. .Sure will return.Loved the room pictures,amenities in room nice and convenient.Best to improve? Get rid of the DC traffic,even with GPS got lost.

"Convenient"
Excursion48042796643, 14 Janvier 2019

Excellent location for our stay. Hotel was close to where we needed to be. Hotel shuttle provided service to the Metro and return. Hotel was remodeling but we were never disturbed. Staff was courteous and professional.

"Great location"
Eugene P, 14 Janvier 2019

Close to everything you need to have an enjoyable stay in Gettysburg. Clean and well kept hotel with all the amenities you would need. Located across from Heritage Center where they can help you map out your day to create a great visit.

"Horrible stay"
Shameka J, 10 Janvier 2019

From being told at 9am that I would have to pay a full nights stay to check in before noon(never in my entire life of traveling). After driving around for 3 hours on a Sunday smh, we finally check in to a hot, dated room. Beds were HORRIBLE, 1 bed was 2 mattresses on top of each other no box spring. Imagine the wobbling. The other madeca sound as if something was breaking every time we got in our out. Would never stay here again

"Staying in Rockville"
Climber25866627426, 18 Décembre 2018

It is a very convenient location. When all the construction is completed it will be an even greater and convenient place to be. New Fitness Center, restaurants and hopefully shops. Ease of getting on and off of highway.

"In Town For Business & Here For Large Clean Room"
VirginiaKayak, 08 Décembre 2018

The room on the top floor was large, clean and included refrigerator and microwave with King bed. Parking was close and free. There was free WiFi and hot breakfast. Shuttle to local restaurant and metro was advertised as available on the hour but they took me immediately to a nearby shopping center. The lobby was large and pleasant, and there was a pool but I did not see it this trip. Elevators were fast and luggage trolleys were in good working order. Only downside were the landscaping disarray due to construction and the hot water which seemed to arrive after my shower. I'm told they are expecting a full-fledged restaurant addition soon.

"Clean, comfortable"
543lesac, 02 Décembre 2018

This updated Best Western was exactly as advertised - a clean, comfortable room with easy access to major highways. We had everything we needed to be our overnight "quarters" while visiting family in the area.

"For the price you can't go wrong"
Domi_Intl, 28 Novembre 2018

We spent one night at this hotel. If you're looking for a pet friendly hotel that is reasonably priced, this is the one. Staff was pleasant and helpful. If there was an indoor pool I would have given it a perfect score. Also the breakfast is good but there weren't any non-dairy options.

"Excellent Customer Service"
DillonS149, 19 Novembre 2018

This hotel has by far the nicest front desk staff. The location is excellent for anyone wanting to make a quick trip to DC or even just to stay locally and visit the local sites.Hotel staff here are kind and understanding. They try to help with every situation that may arise.

"Best Hotel in Rockville, Maryland"
lindun104, 18 Novembre 2018

The Best Western in Rockville is clean and comfortable. We got to know Ebra, Loza, and Julio by name, but all the employees are very helpful and friendly. They have fantastic shuttle service to the Metro and to Rockville Town Center. It runs every hour on the hour from the hotel and is on demand for the return trip. The breakfast is far superior to that of any other hotel/motel, IMO. We didn't need to stop for lunch in the city. Minor complaint: The silverware was NOT placed at the buffet with the handles up. This is not very sanitary, IMO. Can this please be remedied before we return again in the spring? Also, can you please use real eggs again like you did the last time we stayed? On the weekdays while we were there the eggs were not as good. I thought that they might be Egg Beaters. The eggs on Saturday were better, and I thought that they were real eggs. The last time we were at the hotel, the eggs were the best I had ever tasted. Will we be back in the spring? Yes, we will stay there again when we are in the DC area.

"Good atmosphere, close to Rockville City shops."
Vee R, 16 Novembre 2018

My stay was Sept 17-21, 2018 and there was renovation taking place on the outside. The plus: Very comfortable atmosphere inside and the staff is very friendly. There's breakfast but I missed it but the coffee is great! The location is great; convenient to Rockville shops and movies. The con9s): the beds are way too soft! It was like sleeping on marshmallows. No support.so bring a board to go under the mattress..

"Comfortable, reasonably priced hotel"
DCH47, 11 Novembre 2018

My stay got off to a bit of a rough start. The air conditioning in my room would not turn on. Maintenance arrived and said that they had recently installed a new thermostat and were having trouble with it, but they eventually got it working. After dropping off my luggage and going out to dinner, I returned to find my door lock inoperable. Maintenance was called again and was able to get the door open (there was nothing wrong with the key), but the air conditioner had stopped working. Faced with these issues I requested, and was granted, another room and had no further issues, although this would have been a more serious problem had I arrived late at night. The room I ended up with was clean and comfortable and had an older thermostat, which worked properly, although the AC was a little noisy. The staff was very friendly and the hotel had everything I needed, including what I thought was a far above average included breakfast. I especially appreciated hot bacon, which is often not found in hotel breakfast rooms. The free wifi worked fine and there is a free shuttle to the metro station on the hour. You can call for pickup at the station at any time. There's a somewhat hefty parking charge at the station, so if you can coordinate with the shuttle you'll save some money. From the station it's about a 25 minute ride into DC. There are places to eat reasonably close by, but you'll need a car. Fortunately, the hotel has free parking. I spent four nights here while in the DC area and would not hesitate to recommend this hotel to family and friends.

"Great stay"
dannyosten, 28 Octobre 2018

The hotel looked beautiful and clean. The room was very roomy and well laid out. It was a very relaxing experience and it was very nice to be able to "spread out". I will definitely stay at this location again...and again.....and again.

"Nice Hotel in good location"
Tonihoney, 27 Octobre 2018

Stayed three nights recently on the fifth floor. Easy check-in with gracious staff. Room was clean, good furnishings, fast internet & nice toiletries. Adequate space plus a small refrigerator & microwave. Breakfast was fine - lots to choose from. My only complaint was the noise from #270 all through the night. If you stay here, bring earplugs if you are a light sleeper. The hotel though was very quiet.

"SMH Beware of Room 423"
deneal-gilliam, 26 Octobre 2018

This isn't anything I am used to nor should guest be subjected to when attempting to have a relaxing weekend. I was extremely tired from traveling on business only to be overrun by a legion of roaches. I had only been in the room for 2 hours, saw 3 left... contacted the front desk showed her the video of it crawling on the wall, which was “mistaken” for a stink bug. I assured her it was a ROACH. Before leaving I decided to check my belongings ONLY TO FIND 2 more in my bags. The associate saw them and killed them in the lobby. I can only imagine how many more I would have seen had I stayed longer. I contacted management regarding the problem and he attempted to reassure me that this was an “isolated” incident. I am not sure how much “isolating” you can do with roaches.

"Great Business hotel"
Kaitlyn M, 24 Octobre 2018

I really like this place, had a little issue with the window not being sealed properly but other than that it was excellent. Staff was on point, and so was breakfast. Had great lighting and shower felt really good! Loved the showerhead!

"an excellent friendly place"
168lisep, 24 Octobre 2018

I always stay at this Best Western Plus when I am in the DC area and it is obvious I would go some place else if there was something wrong with the place. I got a suite and enjoyed the extra space. Everything was just perfect, from the welcome of the staff to the end of my stay. The room was clean, the bed comfortable, and I had no trouble with the Internet. The hotel is in an excellent location either for traveling north on 270 or going downtown. Therefore I'll stay there again when I get a chance.

"Strong smell"
luanne39b, 23 Octobre 2018

If you don't mind the smell of pot everywhere this place is ok. It was outside, in the hall, in the lobby, in my room. Mold in bathroom tub. Mattress was okay, but not cozy. Bedding was adequate. Free buffet breakfast was cold food, understocked supplies.

"Nice staff doesn't make up for terrible bathroom and food"
Little_Lew, 22 Octobre 2018

The bathroom was in horrible shape, chipped, dented and stained. Cracks had been badly repaired with a broken sealer. I called and the very nice person at the front desk gave me a room with a nicer bathroom. Even here the can from the heater was very, very loud. Went for breakfast early and the food was the absolute worst I've ever had in a hotel breakfast. Even at 6:15, the eggs were cold and actually bad tasting.. Bacon was limp and underdone, sausages were cold and potatoes part raw. I am committed to stay here for a meeting but breakfast elsewhere.b

"10 Day stay to visit family and sightseeing."
LosAngelesTrainer, 15 Octobre 2018

The staff were great - always helpful and concerned that we have a great stay.We stayed in a regular room at first, very nice and comfortable. The King-size bed was very comfortable, TV worked well, Wi-Fi was reliable and there is a small business center with two computers near the hotel entrance, hotel breakfast has good selection (Waffles, Danish, Cereal, scrambled eggs, bacon or sausage - often both, potatoes, choice of juices, Coffee, Tea and some fresh fruit - Apples, Oranges and sometimes Bananas). When a leak developed under the bathroom sink near the start of our stay we were upgraded to a suite. The separate bedroom and front room, each with it's own TV was a real plus. Both rooms had an Amoire style closet with sufficient space and hangars. The hourly hotel shuttle goes to and from the local Washington Metro station. the Metro is a great way to get around the Washington DC area.

"Long weekend "
Carol D, 14 Octobre 2018

The reason why I picked this hotel is because of its location near I 270 which gives me easy access for my travel plans for the weekend. This is great location for me. I stayed at this hotel over 30 years ago and they have renovated it so it's more current and modern however it looks like some construction is still underway but that did not bother me. The room was clean and comfortable. Had to let the water run in the shower for a little while before it was hot but that was OK once I figure that out it was fine. The breakfast was OK nothing special but it's free. The bed was very comfortable Wi-Fi works perfect. I would definitely book this hotel again because I travel to this area often. I was on the seventh floor and the only complaint I have is there was a loud noise throughout the night that did keep me awake that must've been some sort of heating or air conditioning unit on the roof so next time I say I will asked not to be on the top floor

"Horrible Experience"
ericdK7975BQ, 12 Octobre 2018

Totally disappointed. We were attending the Discovery Cup Soccer Tournament and it was a “stay to play” event. The fact that this “hotel” was chosen is an embarrassment to the tournament. The first room we were given had cockroaches. It was late when we checked in and when we went to the front desk we were given another room. That was good, but still cockroaches? The second room didn't have noticeable bugs but did have a leak in the ceiling. It was directly over the tub so we made the best of it. The hotel was not well kept or clean. There even was a garden hose in the fire stairwell partially blocking the door. The breakfast was OK. The bacon was good, so I have to given them cried for that. They did run out of some food and supplies (to go coffee cups, make your own waffle batter cups) and did not keep the general breakfast areas clean while breakfast was being served. When checking out, I did bring all the issues to their attention, again, and they “graciously”, gave us a $20 credit. Over $300 in room charges and we got a $20 credit. Gee, thanks!

"Bad Experience, not at all value for money"
Serian J, 09 Octobre 2018

Came out for a long weekend visit, and thought the proximity to the trains would make this a good stay. Upon arrival, we were placed in a very noisy room, sounded like a helicopter was hovering above the room, constantly. I asked if something could be done, and the receptionist was kind enough to change our room to a larger room on the floor below, she was great at her job, friendly, and accommodating. The new room was better, but still not very clean. The bed was just ok, and I felt itchy the whole night, which resulted in almost no sleep at all. To make matters worse, construction right outside our window woke us extremely early in the morning. Trying to get some rest was impossible, so after a few attempts of resting, we decided to go shower and get on with our day, not rested, and not happy. There was no running water! I called the front desk to inquire about the issue, and they placed me on hold to ask the technicians about the issue. She came back to me and let me know it would be fixed in the next 15 minutes. 30 minutes later, still no water. I call back, ask to speak with a manager, and I was informed that the manager would call me back, she never did. After another 30 minutes of waiting, I go to the front desk to speak with the manager, who was apologetic, but not very helpful. At this moment I was upset and anxious to leave this hotel, even though this was a Friday and we were staying till Sunday. I asked if I could get out of my reservation because I could simply not stay at a place like this for any longer. She informs me that I would have to contact booking.com, due to the fact that I booked through them, and have them make the decision of whether I can cancel my reservation after staying there for a night. Booking.com were amazing, called up the hotel and asked them to cancel my reservation so that I could go elsewhere. The Best Western Plus Rockville then called my room and let me know that they spoke with booking and had refunded me the amount paid, and asked whether I could leave the room ASAP so that they could send housekeeping up. The water came back and ran brown for a VERY LONG time, pictures attached. Oh, and our tub was not draining properly either, so the water just sat for ages in the tub. At this point, the hotel staff and I were both eager to get us out of the hotel. I was told that I would get a full refund, but I am still waiting for the money to be returned to my card. The lady at the reception let me know that they had released the money, but my bank says the hotel needs to release the reserved amount, and they have yet to do so. Hopefully, that will be sorted swiftly. I am grateful for the front desk staff at this hotel, they were kind, friendly, and helpful. I was disappointed in the manager on duty, as I felt as though she could learn from the ladies I spoke with at the front desk on how to better treat frustrated and unhappy guests. Unfortunately, the front desk ladies were the only redeeming qualities of this hotel, and I hope they take the time out to make this place better for future guests, their prices are the same as other, much more comfortable hotels in the area, so they should strive to be better.

"Good for an overnight"
kimsatty, 02 Octobre 2018

Good rates and so, so lobby – need to aupdate (more than just bright purple cushions) to replace worn chairs and couch seating. Could use some accessories on tables and around the room for it looks too sterile. Staff friendly at the desk and very willing to help. Breakfast is as described, a buffet, and not very warm. Limited selection - waffles, scrambled eggs, sausage or bacon and terrible re-heated potatoes and one selection of sweet rolls and changing fresh fruit and yogurt. Carpet on dining room platform and steps needs to be replaced. Meeting rooms look small and are not ready for “prime time” as is looks like they are used for storage. Parking ok. Easy access to I-270 nearby. Rooms were a bit small and could use a bit of freshening up. Clothing wardrobe small and ice bucket and plastic glasses stored on top. Windows need a severe cleaning. Ongoing construction and lack of signage cause some issues trying to find the front door.

"Older hotel but nice, clean, and quiet."
Kay M, 24 Septembre 2018

We made our first visit to Washington DC this week and stayed here. This hotel is far away from any food places, and we ended up ordering pizza two nights there. It would have been convenient to have the bar and restaurant open not just for breakfast. The breakfast was good, always enough to go around and kept clean and fresh. The shuttle ride to and from the metro wasn't bad. I would have liked to stay closer to DC however. It was about a half hour commute to get into DC in the morning and at rush hour it was awful. Not bad at off peak times.

"Great Place to Spend a Night Away From Home"
annieWorthington_Wv, 16 Septembre 2018

The hotel and room was exceptionally clean. Had everything we needed. Amenities were provided. Pool was closed and that was a bit of a disappointment but I guess since it's September? I didn't ask about it. Beds were very comfortable. Wifi worked well. I had assignments to do for class and completed them in time. Breakfast was offered at reasonable hours and had something for everyone. No complaints about the food. All service personnel were very kind and helpful. Water pressure in the shower was awesome and had plenty of hot water. I'm a smoker so going down the hall to the elevator and outside around the side of the building was a little inconvenient. Overall great stay and if I ever get to this area again I would definitely stay at this hotel.

"Uncomfortable beds and noisy room. Breakfast food was not good. Breakfast area not clean. Stole my cash!"
Linda P, 11 Septembre 2018

Uncomfortable beds.Breakfast food was not good. Breakfast area not clean. One staff member was walking around chewing food by the serving area. It was digusting! Left 2 items behind. One found and is supposed to be mailed to me. The other item had 87.00 in cash in it and I was told that was not found.....dishonest staff.

"Bad experience"
Cynthia F, 10 Septembre 2018

Be careful before wasting money on best western. Bad experience.I will never come back. Bugs in the room, noise, hotel is not clean at all. Bed making noise. Never again. Breakfast was horrible and disgusting

"Handicap Hell Hotel"
Buckimion, 04 Septembre 2018

When looking for a weekend getaway in the DC area for Labor Day, I selected this hotel because of a great stay almost a decade ago. Unfortunately, time has taken its toll on both myself and the hotel as a significant building/remodeling project was underway. In my own case, I've since been relegated to using a wheelchair about 99% of the time. I'd reserved an accessible room and requested a low floor in the event of an emergency evacuation. The room I was given was on floor 5 (out of 6) and not accessible. In fact, I couldn't even get into the bathroom and needed to use one on the first floor off the lobby!!! The 2nd floor poolside restroom was also not accessible. One of two primary elevators was down the entire weekend and shortly after we reached our room, the OTHER elevator went down for several hours as well, which put a serious cramp in dinner plans and had me sweating about getting back down. I was happy to see that the hotel's shuttle was lift equipped but that was quickly crashed when the driver at first didn't even realize that he even had a lift, then refused to try it. I brought this and several other complaints to the attention to the clerk at check out in his presence and he changed his story again to not believing that it worked. On Sunday, our final full day, we decided to go shopping and try to relax, but found some tool had parked their Accura in the handicapped lift area and my wife had to pull our car out for me, plus I had to jump the curb coming and going with the sidewalk ramp cut was blocked. (I'm pretty sure said tool is a player for the Atlanta United soccer team who was playing DC United that weekend and they were staying at the hotel as well. I'm glad you got beat.) A few positives...breakfast was still good & I know not to eat the potatoes because they load them with onions and peppers. The first floor restroom handicapped stall, while tight, was equipped with its own sink so I could wash up in relative privacy. I didn't use the business computers this trip, but had no problems with the public wi-fi.

"Accommodating staff"
0TBC, 30 Août 2018

We booked this place to break up a long journey. We'd had a long summer working away and we'd missed our wedding anniversary so when I booked I put in a cheeky request for an upgrade. To my surprise this was honored and we were upgraded to a really nice room! The only problem was that the AC was really loud and rattling and we couldn't get online. When I called, the guy at the desk didn't seem to care but I pushed it with him and he came up personally and opened up the master suite for us which was like a little apartment. We got online for our Netflix and then had an amazing and quiet sleep! You can't ask for more than that! The breakfast was an appalling display of sugary garbage but that seems standard with this kind of hotel. The value for money here was excellent and the staff were accommodating (despite needing a nudge). I'd stay here again.

"Rude Management"
kinas2017, 19 Août 2018

Got a nail in my tire from construction going on at hotel. Also some construction going on close by within the entrance. Manager would not acknowledge. Black mold in my suite. Water temperature didn't work in the tub.

"Amazing experience. We loved it."
Deevanshu S, 18 Août 2018

Lifeguard always present at pool which was very satisfying, since my daughter is 5 years old. Shuttle service was amazing. We called from metro station and shuttle was there in 10min. Food was great. We really enjoyed our stay.

"Pleasant"
Upendra P, 15 Août 2018

Very Good stay.All staff members were nice and polite.Good FacilityClose to train station.Clean.Quick service. No Complaints. Shuttle can take you nearby places where you can take nice walk, have some good food.There is a movie there where shuttle can drop you.Excellent property.

"Lovely service"
Krow F, 13 Août 2018

Front desk was so helpful and cheerful, I noticed even with a grumpy customer ahead of he, they were kind & sympathetic & unfailingly polite. I wouldn't have been! The breakfast staff were attentive & cheerful. Also given this location, for your What sort of trip, you could add 'medical'/

"Dumpy Best Western Plus Rockville, MD"
Rita W, 08 Août 2018

My Husband and I stayed at this hotel for 2 nights in August. We had previously stayed there for 2 nights in July 2014 and the rooms have been on a downhill slide for sure. There was construction everywhere of offices around hotel, hotel did not have any entrance or exit markings to register. The hotel receptionist was polite and friendly upon our arrival and the lobby was attractive. However upon entering our room that was another story. The wallpaper was peeling, the sheets did not fit, the microwave was old and was difficult to operate, the pillows were small and completely old and lumpy, the bathroom faucet was crooked and falling off the tub, the mirror above the sink was chipped. Basically the room needed complete renovations and was many years overdue. This room should not be allowed in a Best Western Plus and my husband agreed that we stayed in a dumpy hotel. We had stayed in a beautiful Best Western Plus in Henderson, NV in May and we would have been happy if this one was 1/10th as nice. NEEDS COMPLETE RENOVATION

"Perfect Overnight Retreat"
Abc05021992, 08 Août 2018

I brought my 94-year-old father here for a local overnight outing. The front desk staff were very pleasant, and the room was clean and comfortable. I had requested a room near the elevator because of my Dad's mobility, and the lady at check-in mentioned that our room was immediately straight ahead when we exited the elevator. The room was well stocked with amenities. The free breakfast buffet had warm and cold options and was better than most I had experienced in other hotels. Dad and I were both very impressed, and we look forward to a future stay.

"Find another place to stay. It's not worth it."
jhaniquelee, 03 Août 2018

Managment was very unprofessional. They make changes to your bill without telling you. I checked out two days ago and I am still being charged for things. I wish I read the Google reviews before I booked a room here. I will never stay at best western again.

"Pleasant Stay!!"
plsancomb, 31 Juillet 2018

Hotel was nice and presentable. Although it was near main highways and there was construction on the other side of the parking lot, neither bother us during our stay, even at nighttime. Room was nice and looked like it had recently been updated/renovated.

"Fri-Sun first time at this location. Family reunion "
PhEnOmOnE, 22 Juillet 2018

Wanted to rid of my trash in the room no garbage bins in hall. Asked rep at front desk and she said “TAKE IT OUTSIDE”(and put it in the garbage). Unsupervised kids playing with the serving food ??????

"Good Hotel,Nice Stay"
wopatwoman, 11 Juillet 2018

My stay was very good. We arrived late and noticed there is construction around the hotel, but it didn't interfere with the hotel. Desk person was very accommodating giving me a room near the elevator. The room was spacious, and clean. The beds are high so if you are short(like me) you might need a step stool. There was a wide screen TV and good internet. There was a refrig, microwave and coffee maker. In the morning we could see the cranes moving but heard no noise. Breakfast had a good assortment,eggs,bacon,sausage,home fries. There was hot and cold cereal, a waffle station.Bread,toasted if you wanted,pastries,fruit and yogut. Coffee and juice bar. I have booked this hotel in October for another stay.

"Very nice 2-night stay !!"
RobertLevenson, 08 Juillet 2018

We generally stay at Best Western when we travel in the U.S., but because of reviews we had read, we were not sure about this Best Western Plus in Rockville. We decided to give it a try, since we were staying only for 2 nights. We had no problems at all. We found the room spacious and clean, with a modern large-screen TV and efficient internet service. Our room was on the 6th floor, which we found to be very quiet. The breakfast options of scrambled eggs, potatoes, sausage, bacon, waffles, danish pastries, etc., were more than sufficient. We would have no problem staying here again.

"Ok...."
Sean O, 15 Juin 2018

Breakfast definitely needs more variety on hot items same choices get old quick if it's an extended stay...staff was OK nothing over the top....room was dated and shows its age hotel in need of renovation to stay on par with other newly renovated Best Westerns...I would possibly stay here again if on a budget.

"Bad service provided by Rockville & Suite"
GOPATEL2014, 11 Juin 2018

To the management, It made me disappointed when check in with group but no help from hotel to take care of heavy luggage. The carpet in room is not dry and bad smell that make me sore throat. Braekfast run out of apple and available after order 2 times. Staff in the restaurant is not in uniform. What do you think about your hotel? With regards, Moi

"Don't stay there."
Philippe L, 10 Juin 2018

Looked nice in the pictures, was so much outdated, not to say the smell in the lobby was horrible, dirty. The bathroom was disgusting we had hair on the bathroom door, mold on the ceiling, this could go on and on and on....even the refrigerator was dirty inside had coffee everywhere. We had to wiggle 20 time handle to get in the room. The only good thing was the waffle maker.

"Average Best Western Hotel"
KidAdvisor1, 25 Mai 2018

From the perspective of a 14 year old... Recently went on a DC trip with my school we stayed at this hotel. The rooms were not as high quality as some. It is just a place to sleep. The beds were very comfortable other than finding a few hairs from previous guests under the sheets (which you would sometimes even find in more expensive hotels). The bathroom was okay, though small and crowded. Depending on the time you were taking a shower depended on the temperature of the water. The room had blackout blinds over the large window which did a good job of keeping the room quiet and dark overnight. The room also had a large flat screen TV. We had no problems with house keeping when we came back at night our room was clean and had fresh towels. Went to eat breakfast in the morning, because we were part of a large group we were put into the small ballroom and another large conference room. These rooms were very run down. Wouldn't recommend looking into the light fixtures to see all of the dust and dirt. Chairs and tables were comfortable. There were not very many decorations inside the conference room. The highlights of the ball room were some cool glass lights. The food was okay our group got some eggs. We also had bacon or sausage, potatoes, and French Toast sticks which were surprisingly good. There were also two types of cereals (cheerios and corn flakes) which I ate. They also had good “light and fit” yogurt and some juices, coffee, and water. No fruit options other than some apples and oranges. I would want some fresh fruit options such as cantaloupe or pineapple. It appeared that in the regular breakfast area these fruits were available along with other options, such as waffles, bagels, etc. Had no real interaction with staff that I could give them a review. Other than the staff serving breakfast was very attentive. Overall an average hotel that would be okay for the price.

"MY 2-day stay at BWP"
John C, 15 Mai 2018

When I read the other reviews, I had to wonder if I had stayed at the same facility. I stayed two nights, about a week ago. It took almost half an hour to check in. When I got to my room, there was no heat. I called the front desk, who sent up someone to check the (excessively loud, non-functioning) heating unit. No luck. He left, saying he was going to try to get another room for me. About a half an hour later, he returned and told me he had gotten me an upgrade to a suite. I packed up and headed off to my new suite, and discovered... Guess What... NO HEAT!!! By this time, I was too tired to fight, so I just went to bed. Breakfast the next morning was the typical hot/cold buffet and was fine. The next morning, however, I arrived an hour after breakfast had started and found nuked bacon, burnt, dried scrambled eggs and refrigerator-cold sausages. Yummm. I opted for an overripe banana and a small yogurt. My suggestion: next time you are in Rockville, check out alternative lodging.

"Poor customer service"
scrossley72, 15 Mai 2018

3 separate occasions we contacted the front desk about a problem in our room (missing tub stopper) and all 3 times it was ignored. The problem was so easy to fix but they ignored the problem, continually.

"Good stay and reprieve from DC traffic"
Alan K, 02 Mai 2018

We arrived pretty frazzled from the crazy DC traffic( probably as bad if not the worst I have seen in the USA). We were pleasantly greeted by a good receptionist and found our rooms to be clean and tidy. They offered to enroll us in their frequent visitor plan which we immediately did. I always partially judge a room by the quality of the shower and their showers were good. Would stay here again if I have to visit Rockville again.

"A great friendly hotel easy of access"
168lisep, 28 Avril 2018

I always stay at this Best Western when I need to be in the DC area: I can drive to the Metro (Red Line), leave the car in a parking garage and be downtown within half an hour to visit museums or in the National Archives doing research, I can also drive out to any place in the US without having to go thru' town. The staff is very friendly, ready to help if need be. They make you feel welcome. The rooms are large, many have been renovated. The only thing missing for the time being is a restaurant for dinner but it will come.

"delapidated rooms"
Morris10001001, 20 Avril 2018

Blood stain on the rugs, thermostat does not work, furniture falling appart, paint patches hanging from the ceiling, more suitable for school outing stop than family or business stay. Could not sleep since each day a new busload of kids run across the corridors

"Won't return"
paulamcsmith, 15 Avril 2018

Beds are comfy, hotel needs an update, construction all around means little parking, heating/cooling works in some rooms not others, pool closed, some door handles upside down, tacky art, staff poorly trained and don't follow through on requests. No restaurants within walking distance. If you can afford a little bit more you'll be happier at a different hotel.

"Watch your credit card,"
Margaret P, 08 Avril 2018

I stayed here on April 7. My rate including taxes was 102.47. I checked in and signed the registration for that amount. Imagine my surprise when a short time later I got notice from my credit card company I was charged 119.06. I checked with the front desk this morning was told they always add 15% then refund after checkout. Clerk then pointed to a placard at desk. I pointed out placard said that only applied to debit cards but I used a credit card. She said I would get it back in about a week from my credit card company. WHY are you charging the extra 15%? This is a franchise location. Does best western know you're doing this? And if you are tell customers. It shouldn't be a surprise.

"Great Location for DC"
Claire K, 07 Avril 2018

Very pleased with our stay. The location is close to a Metro station with lots of parking making it very easy to get into DC. The breakfast is pretty standard but was well tended and continuously stocked by very pleasant and courteous staff.

"Adequate hotel"
2Meow, 05 Avril 2018

This hotel was fine. Service is average. Location is good but expect lots of traffic if you plan to visit around. The hotel is close to 270 which has lots of backups. Check In - went smoothly. Would have been nice if the lady checking us in had smiled. When it comes to customer service one of the best and easiest things to do is smile. Room Service - N/A Restaurant(s) - breakfast is included with your room. It is a full buffet style breakfast, all you can eat. Includes scrambled eggs, link and patty sausage, potatoes, make your own waffle, cereal, muffins, yogurt, coffee, tea, and juices. Food quality - average Temperature - good Service - self serve Beds - we had a King bed Sheets - fime Pillows - fine Comfort - good Nightstand (s) - had two! Bath room - Number of sinks - one Water pressure - fine Hot water - could be pretty hot Products - ok Counter Space - adequate Magnifying mirror - No Shower - tub shower Tub - yes Towels - 3 towels, 2 hand towels, 2 wash cloths Hair Dryer - yes, but does not have a cool setting/button Electronics - clock radio with sound machine, Flat screen TV, safe Housekeeping - only left one small square of soap. We had to move it between the sink and shower Entertainment - did not see any Room - Size - good Table - no In room coffee makers - yes Make up area - no, I used the desk Closet space - has an wardrobe Air conditioning - fine Furniture - King bed, 2 nightstands, large desk, rolling chair, chest of drawers with TV on top Safe - YES! We are surprised at the hotels that do not have safes in the room Mini Bar - no WiFi - yes Special Requests - didn't have any Refrigerator - yes Microwave - yes Toaster - no Coffeemaker with supplies Ice Machine - yes Pool -yes, didn't use Pets - not sure as we didn't require Beach - no Bars - not sure Bugs/ Creatures - didn't see any Front Desk - OK, nothing special Parking - yes but there is construction nearby and on the way to the hotel Excursions - no

"Outstanding as always"
600bennettem, 23 Mars 2018

This Best Western continues to meet ore exceed all guest expectations. I especially enjoy the wonderful hot buffet breakfast. They serve every possible food and drink that anyone could possibly desire.

"Ok, but will try a different one next time "
koss123, 17 Mars 2018

Stayed there for a week in a king suite. Outside of rush hour, it is a bit less than 30 minutes to downtown DC. Pros: good breakfast, very friendly staff, clean, easy to park, very good wifi once you were able to connect (took a few tries), very quick access to the 270, fridge, microwave and coffee/tea maker made the trip with kids easier. Contrary to others, found the walls to be quite thick, never heard any noises, even between the two sections of the suite we were in if the door in between was closed. Cons: the hotel phones never worked in our room, king suite was advertised as two adjacent rooms, each with windows. The one we were given had a window in the room that had the bed, but not in the living room. There is some construction at the back of the hotel, noise started at about 7:30 am. While the breakfast was good, it is only served from 7 to 9 on weekdays, we found that to be a bit of an issue with the kids. Never used the shuttle service, but it seemed to be running constantly. Would recommend for a couple or people without kids, but advice to ask for a room that faces away from the construction, which would likely face also away from the highway.

"Was in the area and I needed a good night sleep."
Lee H, 01 Mars 2018

The Hotel offered individual "Thermostat controlled AC/heating system" This however is not the reality. You have AC in the summer and Heat in the winter, but on a warm day in the winter your room may get to 80 degrees F without a way to cool it off so you have to try to sleep in very warm room as the windows are also fixed shut. The noise from the roof fan vibrates the room all night. So much for a good night sleep. I just wish they had offered a true fact as how the temperature is controlled.

"Ideal for Overnight Stay"
aflopez, 28 Février 2018

I stayed at this hotel overnight during a drive back to New England from the South. I chose this hotel due to its location. It has easy on and off off the highway and because it is dog friendly. The dog fee was reasonable at $20 per night. I also liked that there was a fridge in the room. I have some negatives such as the HVAC unit not working well. The room was extremely warm and I had to sleep with the window open. The bed was extremely high (I am 6 foot and when I sat on the edge of the bed, my feet dangled at least six inches) and extremely firm. I could not get the free wifi to work. I was unable to try the free breakfast because you have to eat it in restaurant and cannot take it back to your room but I could not leave my dog alone in the room. As mentioned, ideal for an overnight stay. I'm not sure I would recommend it for more than that. It was good value for the cost.

"Overall ok - Good for the price -"
Scoopspk, 18 Février 2018

This hotel is right off 270 and Montgomery Ave - Decent rooms, clean, maybe a little dated, but adequate - Free breakfast is 'edible' if you are not on a diet, or real picky about eating uber-healthy - Staff is friendly and helpful.

"Modest hotel at a modest price"
MominVA, 18 Février 2018

Pros- $80/ night Very clean Free, decent breakfast Fridge and microwave in room Hot shower with good water pressure Cons- Decor needs and update Lumpy pillows WiFi was so slow, as to be unusable The thermostat in room wasn't very responsive. Couldn't get temp lower, even on a snowy, icy night. Overall- good value for the low nightly rate- I stayed here rather than drive 2 hours home in bad weather, and I would do it again.

"Not Bad...."
PkDm10, 01 Février 2018

My room has been clean and I didn't experience any issues except “hotel living” issues... loud neighbors/thin walls, kids running in the halls, etc. Staff have been very friendly during my interactions. While I haven't eaten breakfast here; it has smelled delicious. The hotel can use some updates/repairs (cracks in ceiling with evidence of previous caulking attempts, no vent in bathroom) and there should be a manual television guide (rather than just channel 01). Overall it serves its purpose but I'd love to see this have a remodel overhaul.

"Who Needs Hot Water Anyway?"
ohzonejoe, 25 Janvier 2018

Its winter, I've been on the road and I need a hot shower. My bad luck (or their poor maintenance) that the hot water system went down. Stayed here last summer, and the Saturday night party noise was unbearable. Seems like something is always going wrong. Plan to find another hotel for my next trip to Rockville in the spring.

"Christmas Day & Cold"
DavidB411Victoria, 16 Janvier 2018

Christmas Day visit with family and The Best Western was very close by to the relatives. We were greeted with a smile and welcomed to the hotel. The room was decorated very nicely and the bed & pillows were exceptional. The bathroom showed some wear and there was some mildew behind the door. Our morning breakfast downstairs had a variety of good eats, fresh eggs, sausage, beacon, fruit, cereal, etc. The downside was there was no heat in the dining area and it had to be one of the coldest days in the area. There was some building going on around the property and some of the roads were closed off. Checkout was fine and the staff apologized for the no-heat situation.

"Excellent Hotel close to 270"
Kathleen E, 08 Janvier 2018

Stayed here last night. Delightful experience. Friendly staff, clean and spacious room, wonderful breakfast, gas station across the street, and close to main street in Rockville. Will stay again since it is also pet friendly.

"Great Experience"
sarahbD9689UX, 02 Janvier 2018

The staff was friendly, knowledgeable, and professional. The rooms were clean and spacious, there was even hot water and great water pressure. The breakfast was tasty and the service was impeccable. Overall, the stay was great.

"Great Value"
Gina B, 30 Décembre 2017

This is an amazing stay! The breakfast is amazing and is included in your room stay along with free parking and the amazing shuttle. Couldn't ask for anymore. Would recommend this to anyone who has to stay around the DC area. Shuttle to the metro or to downtown Rockville absolutely wonderful. All staff are amazingly friendly and helpful.

"Fantastic"
cyclop, 27 Décembre 2017

We have stayed here before and it is our go to place when we are in the Washington, DC area. It is clean, well maintained, and spacious. The staff is excellent and willing to be both professional and helpful to the Nth degree. The amenities are great. The breakfast is something to behold and since my wife is diabetic, this hotel is one of only a few who take this into consideration and we are grateful for this thougthfulness. We highly recommend this for your active consideration.

"Fantastic experience"
cyclop, 27 Décembre 2017

We have stayed here before. In fact, we only stay here when we are anywhere near Washington, DC. The price is right for all the amenities they offer. The staff is beyond helpful and professional and courteous. The breakfast is worthy of a 5 star restaurant (especially since my wife is diabetic and she can eat here. Other motels/hotels we have stayed in do not offer this ability so we feel our money is wasted since we then have to eat out somewhere instead of having our free breakfast). The offer of a shuttle to the Metro-liner means we do not have to drive when we go downtown and this is a pleasant thing for us. We also would like to commend a young lady named Ruth who checked us in when we entered the hotel. She was the nicest person to us the whole time we were there and helped us when a problem arose and did it cheerfully and quickly. Thanks, Ruth.

"A wonderful stay"
rosenr35, 21 Décembre 2017

Everyone of the staff was very helpful. The staff allowed us to check in at 9:00 am without any problems, even though official check in time is 3:00 pm. The staff is very accommodating and go out of their way to help you.

"Great Value, Always Clean"
Rachael G, 19 Décembre 2017

Staff is always nice and helpful! This particular hotel does have an odd smell, but you get used to it after about 10 minutes. Rooms are clean, small when you have two beds...1 adult and 2 kid or 2 adults in room. I wouldn't be able to share the double bed with someone.

"Excellent! Very nice hotel! Pet friendly too!"
glennbG455VI, 16 Décembre 2017

Great hotel for business & families! The staff and service is exceptional, and the hot breakfast is great! The hotel is very tastefully decorated and modern. The rooms are very clean, tasteful, & comfortable!

"Good stay"
431wandao, 16 Décembre 2017

I enjoyed my 1 day stay. The bed was comfortable and as able to get a good nights sleep after a long drive from Log Island to Philly then to Rockville. Easy access to Washington which was my next days drive. The free breakfast was very good.

"Wonderful stay"
600bennettem, 16 Décembre 2017

Absolutely wonderful experience. Outstanding breakfast. Very comfortable room. Staff is courteous, professional and very accommodating. Easy access to the freeway. I will stay here one week a week a month while I am in D.C on business or also if I am ever in DC for other reasons.

"Excellent hotel"
marioaY7405UC, 13 Décembre 2017

There is free breakfast and free coffee available. High speed available throughout the property and the rooms are very clean. Staff are also very professional, I highly recommend staying at this property.

"Clean with fast internet"
James M, 11 Décembre 2017

I appreciate the shuttle and the ease of arriving from the airport by way of the Metro. The manager is very pleasant and professional. The hotel is clean and the employees helpful. The breakfast is ok but very standard.

"Good hotel for the price"
cnluntsfor, 05 Décembre 2017

This hotel is in a nice location and is good for the price. I have stayed here twice. A little updating could be used in the hallways and rooms but overall it has been clean. The complimentary breakfast is good with eggs, bacon/sausage, potatoes, waffles,etc...; however, it would be nice if they changed it up with biscuit and gravy once in a while. There is a free shuttle that takes you to downtown Rockville where there are a lot of good restaurants and shopping. The shuttle will also take you to the Metro. There are no restaurants in a safe walking distance. The people who work there that I have encountered have been pleasant and helpful. I will stay there again.

"Nice hotel"
643jeanpierrem, 03 Décembre 2017

This is a very nice hotel. For the price you pay it is all worth it. The personnel is nice, helpful and professionnel. For a family with kids, the breafast is very convenient. The location is also very much appreciated.

"Just shy of a 5-star rating"
V8866EBcraigd, 03 Décembre 2017

I really don't want to complain about this hotel. The rooms were clean and quiet, and that is what I really needed on my Friday overnight in November 2017, I give it a 4 - 4 1/2 stars and not a 5, simply because I did not feel a welcoming attitude from the front desk. To add to this, I found the breakfast missing a number of items. However, in fairness to the staff, there appeared to be a school group staying at the hotel, and the staff might merely have been a bit overwhelmed. I found the maid service friendly and helpful. I would stay here again.

"A home away from home"
Robert B, 27 Novembre 2017

This hotel is very convenient to DC and north western suburbs. Personnel are friendly and offer excellent advise on what to see and do in the local area. Free Breakfast : fresh fruit, yogurt, hot oatmeal, waffles,eggs, potatoes with peppers and onions, sausage and bacon strips, mini muffins and danish. Juice varieties-OJ, cranberry, apple.Hot chocolate...Front desk helped us use member points for a free night.Maintenance changed the broken fridge in minutes even though it was Thanksgiving Day! Bed was nice and hard as requested and room temperature could be regulated to our liking. Even the windows open to let in fresh air. Stay here, especially if you have a lot of folks to feed....you should not be disappointed.

"Room filthy"
patmB9601GQ, 23 Novembre 2017

Room was filthy. Dead bugs in sink, bldy fingerprint on tissue box, remote stuck to bedside table, musty odor. It was probably the dirtiest hotel i ever remember staying at. Never would stay there again, not sure if i would ever trust a Best Western again.

"Best Western Minus...no plus"
SYIsrael, 19 Novembre 2017

We stayed at this hotel 3 years ago and remembered it as a nice clean place. Very disappointed experience awaited us when we entered the rooms. The rooms are old and shabby, the "grandpa" closet was far from a place you want to hang your clothes, the heating system made noise but did not heat the room. The beds and linens are old, the matress "sinks". The bathroom needs big renovation and water faucet leaking. Bad smell at the hotel entrance due to some sewage problem One person at front desk and long line of people checking out waiter at breakfast room very, very nice

"Not Bad. Not Best."
juliaaF9030JV, 19 Novembre 2017

Saved half the money staying here instead of a few miles down the road in Bethesda. Took a while for the heat to adjust. Nice hot shower, clean bathrooms. Not a recent remodel, but comfy beds for the price. Breakfast buffet is good for a quick continental type, but didn't care for the hot options. If hot coffee and a light breakfast or waffles are your thing, you would like it. Perfect for business travel.

"Was a great 4 star, but not today"
BruceDMullen, 16 Novembre 2017

The hotel during group invasion does not offer 1 quiet floor. Paid for a Suite and terrible children noise until 1200am. Fine do not offer a floor, what about one hall. Food average at best nothing was warm. Room gave option 65 degrees or after repair 75 degrees for the remainder of stay. No, I am not a one day a year visitor. Over the last 4 years I have stayed here 8-9 times each year. From a 4.5* hotel to a 3.5 at best.

"I will not stay here again."
ldillon50, 16 Novembre 2017

They turned the water off at 9am in the middle of the week and the notice to the guests was on the front desk. How are guests supposed to see that. Water was to be off for 2 hours and was off over 3. Needless to say, I missed my conference b/c I was not able to shower or brush my teeth

"Very Nice!"
Chris W, 13 Novembre 2017

Very Nice, great location, access to all we needed, we stayed with a soccer team for a large tournament, we had a very early Sunday game and the hotel got the breakfast started a little early for us, would definitely stay there again

"Ewwww"
Brownbears4, 13 Novembre 2017

We stayed here after a wedding as it was where our extended family wanted to stay. It was dirty. The bed was “dented” permanently on one side so very uncomfortable. The shower head was hanging unattached from the wall. The door to the room had a gap through which the hall way was clearly visible (which means people from the hall can see in). There was mold growing on ceiling above the ac vent. This was just gross. Best Western Plus = same nasty hotels Best Western has always been just with a few prettier accents...like they threw some granite like stuff around the shower walls. DO NOT STAY HERE if you are accustomed to the standards of some other chains.

"Very Dirty"
hapaz2, 13 Novembre 2017

The rooms were very dirty, We were there for a soccer tournament and had no hot water and heat was not working.The rooms had dead flies on the window sills and the walls. Dirty towels at check in and a "used" sock in the corner.

"Uncaring staff"
sheilae524, 07 Novembre 2017

There was a very strong odor of natural gas near elevator's but staff just didn't care. Only after I refused to stay did the staff stop making excuses and called the manager. I will give them credit for not charging me for the night that I checked out early.

"great experience"
nikolai-nikima, 06 Novembre 2017

stay a night at this hotel, hotel room is clean, comfort, great service and breakfast was awesome. I love the location near most of attractions, close friends and perfect area near Washington DC area.

"Avoid at All Costs"
leonards177, 01 Novembre 2017

First suite: Bed surrounded by over 40 dead flies. Second "suite": living room with no windows; dark; completely dilapidated, noisy blowers, run-down, smelly, worn-out linens, filthy carpet. They absolutely REFUSE to let you speak to manager. But for dealing with family problems that required our attention, we would have run screaming from this place. DO NOT STAY HERE!!!!! It is a HORRIBLE place.

"Hotel stay"
Linda C, 31 Octobre 2017

Hotel was very convenient, clean and great staff. Continental breakfast was excellent. Highly suggest this hotel to anyone in that area. Rooms were very clean and well appointed. Didn't use fitness room, but they have one.

"weekend stay"
Barbara W, 28 Octobre 2017

Disappointed that the restaurant and bar were not open. Not close to any restaurants. Had to order take out(pizza) both nights The shuttle was great for getting to the metro and Amtrak The staff and shuttle drivers were great

"Value Accommodation - but not for business traveler"
lubomyrc, 26 Octobre 2017

This hotel is fine if a tourist is looking for value accommodation. But the hotel is far below the 8.1 rating stated on a website. It is tired in terms of its furnishings, bedding and fixtures. It would require a major re-fit of everything to get it above a rating of 6-7 (out of a scale of 10). But currently it is barely a 4.

"Great value and great location"
mariapR9681WD, 24 Octobre 2017

I stayed at Best Western Plus for two nights, and thoroughly enjoyed my stay. My room was comfortable and well appointed, and the entire hotel was clean and attractive. I especially appreciated the shuttle service, which I used twice to travel to the Metro station to visit DC. Great value and great location for the price. I highly recommend this hotel.

"A Great Place For A Weekend Get-Away"
reneew260, 24 Octobre 2017

A stay at the Best Western Plus is like being home but away from home. The breakfast menu has a variety of selections. The beds are comfortable and the pillows are very soft. Being very professional, the hotel staff go out of their way to make your stay as pleasant and accommodating as possible. I will always stay at BWP and will encourage others to stay as well. Thank you, ReneeW Hampton, USA

"Terrible"
anissam477, 24 Octobre 2017

If you are a rewards member, DO NOT use this establishment. They do not care about you. I am a diamond member and they usually recognize you as you are checking in along with giving you a snack and thanking you for being a member. The woman said "I see you are a member.. Please sign this. " and that was it. Door broke on the second morning we headed out. Door would not close and woman at the front (same that checked us in) did not understand and did not seem like she cared. Light fixture was falling off the wall and mini fridge was not working properly. Also, walls were very thin. Loudest hotel I have EVER been in and I travel frequently.

"Excellent - will return!"
Jillbus, 22 Octobre 2017

We needed a hotel that was reasonable for visiting our daughter who is an American University student over parents weekend. Staff js friendly and helpful, room is good size with fridge and microwave. I wish the b beds were a little bigger. They show some signs of age but not bad. The parking is free and the breakfast is incredible- eggs, bacon, sausage, potatoes, waffles, muffins, danish, toast, oatmeal, fruit, yogurt, coffee, and juices! The gentlemen taking care of the breakfast are very kind and work to make you very happy. One man didn't think my eggs looked fresh so he went and got me new ones! This hotel is perfect for staying at when you are visiting Washington DC! We will be back!

"Great stay"
62maxinez, 16 Octobre 2017

Whenever I have to go anywhere in Maryland, I always try this hotel first before trying any other. The stuff is very pleasant and friendly. The hotel is clean and having a complementary breakfast is definitely a plus, especially with a large family.

"A good suburban hotel"
587normanf, 15 Octobre 2017

Pleasant. I give it 3.5 stars Not bad for a suburban hotel. There was no indication of a fitness room and I might have used it. Trip advisor wants me to pad this out but I see no need to do such a thing.

"Comfortable Room"
Curt K, 14 Octobre 2017

My wife and I stayed at this hotel for an overnight. We arrived late so we did not get a chance to really appreciate all it had to offer. We found the room very comfortable and the hotel staff very pleasant and helpful.

"Reunion trip"
B3660DSlindar, 12 Octobre 2017

We were very happy with the amenities at the hotel and with the centralized location to the highways/beltway that got us around to various locations we needed to go.. We had problems with the t.v. and there was neither a printed guide nor one on the t.v. The staff tried to help, but they were not very knowledgeable about it, so we struggled to find stations whenever we turned it on. Since we were there 7 nights, that was frustrating.

"Lack of hot water"
jonlH3608IL, 09 Octobre 2017

Lack of hot water, poor mattresses, black mold in bathroom, poor quality breakfast. Hotel is run down and needs attention in a lot of areas. I won't be staying here again even though it was cheaper than most others in the area

"Problems with heat and TV"
michaeljR1218UP, 08 Octobre 2017

Could not heat room - their system was still in air conditioner mode. Their solution was to offer blankets. TV has no guide channel and the hotel cannot/will not provide a list of TV channels. They no longer have an in hotel bar/restaurant.

"Good. Comfy and haf breakfast"
Sony M, 06 Octobre 2017

We chose this hotel because of it's proximity to Washington D.C. Our room was comfortable and we had a full breakfast each morning before we headed out to see the sites. I use a wheelchair and the shower was a walk-in and had grab bars.

"Rockville Maryland"
P505BPsteveng, 06 Octobre 2017

Property needs some updating carpeting and paint; but the staff are great and very helpful. The location of the hotel to DC is very close if you like driving the beltway. Lyft or Uber off hours (not rush hour) is reasonable.

"Disappointed"
Martin C, 04 Octobre 2017

I was very disappointed in this location. The internet said they had a restaurant and bar yet both were closed. They somehow lost there liquor license. Also I stat at BW all the time and the breakfast is great with a ton of choices, not at this location. The front desk staff was not the best either. They say the restaurant and bar will be open again soon which will be nice as there is nothing in walking distance to eat.

"Great place and deal near Amtrak and metro on Rockville public bus line"
llh0703, 04 Octobre 2017

On Rockville public bus line to Amtrak and metro. Good sleep and breakfast. But no good dining nearby. Have stayed several times over past few years and will go again. Staff is friendly. There is free parking.

"No heat at full price"
N4706CKmaryl, 01 Octobre 2017

I spent a totally miserable night because the hotel was in the process of updating its HVAC system and there was no heat. At least this is what I was told when I complained when I checked out. The room was 58 degrees and I could barely sleep. Now I am sick with bronchitis. I'll never stay at another Best Western. I was not even offered a discount or anything.

"GOOD HOTEL FOR GOOD PRICE"
charlesgI2897BG, 25 Septembre 2017

We stayed for a sight seeing weekend in DC. great, quite and clean hotel. My only suggestions would be more of a variety, and healthier alternatives to greasy bacon, sausage and under cooked potatoes.

"excellent"
Scottie934, 25 Septembre 2017

excellent accommodations very clean. staff very friendly and accommodating. the only item of concern was breakfast. the eggs were warm and so was the sausages and bacon so it could have been warmer. coffee ran out but was refilled within 10 minutes

"Last Minute, No Reservation, Upgraded Anyway!!!"
CDanielsSr, 20 Septembre 2017

We drove from Atlanta to New Jersey at the last minute to attend a wedding for beloved family member. We were supposed to stay with family who at the last minute was not available. As Best Western Platinum Rewards Member we searched for the nearest hotel, showed up after 12am to check in hoping they had anything available, and they gave us the King Suite for the price of a double and it was the best room we have ever stayed in at a Best Western Property and It was a last minute decision that turned out to be a blessing.

"Don't stay here."
stephenhX7320MR, 13 Septembre 2017

The staff needs serious training. The guest rooms needs renovation. They need to purchase more bell carts. I usually give a good review, but this hotel doesn't deserve it. I did like the breakfast and shower water pressure.

"Sightseeing adventure to Washington DC - September 2017"
Betty W, 10 Septembre 2017

We cannot say enough good about this hotel. What a nice surprise. It is by far the best we have stayed in, and we do a lot of travelling. The entire building is tastefully decorated, with beautiful lobby and large, attractive guest rooms. The breakfast is the best we have ever had in a hotel - scrambled eggs, real bacon, real sausages, homefries, waffles, and all the other usual items - yogurt, fresh fruit, cereal, muffins, pastries, juices, selection of coffees. Some really nice touches unexpected -- real plates, cutlery, mugs and glasses in the breakfast room, a night light on the bedside clock, complimentary shuttle service to the Metro station, downtown for dinner, or anywhere you wish within a 5-mile radius, coffee available in the lobby 24-7. The staff are wonderful -- very friendly and helpful. Also, it was very quiet -- no noises from trafffic, slamming doors, elevators, talking in corridors. We can't say enough good things about this place -- we loved it. Excellent value for price.

"Very pleasant stay"
michaelpS5838LV, 09 Septembre 2017

The hotel was ideally situated for our needs and is easy to reach, being just off the Interstate. The suite was roomy, clean, comfortable and well appointed. The staff was always courteous and professional, making a point of greeting us every time we encountered them, creating an atmosphere one would expect more of an intimate B & B than a large hotel.

"The Best Best Western"
Freddy_Grovesnor, 06 Septembre 2017

My family and I stayed here a few times during our trip to DC. It is a very affordable hotel (especially using Expedia which knocked $40 off of the bill every night we were there). My kids loved their large breakfast and their shampoo/conditioner set that come with the room. An accommodating and amazing staff. It is a very clean hotel. It is in a good location with a great bus service which will bring you to the metro. I highly recommend this place!

"Avoid the 7th floor"
coachliston, 04 Septembre 2017

When you book, ask to not be only the top floor. The buildings ac unit must be on the roof and the sound is very loud. Otherwise the stay was good. Breakfast was adequate and the breakfast area was very large. Our room had a mini fridge which was nice. A lot of eating choices within 10-15 minutes. I would have given a better rating if not for the annoying noise.

"Clean friendly staff"
BellaJae K, 23 Août 2017

We travel a lot with a pet in our family. So when I'm pleased from beginning to end I have to let everyone know. The staff and ease of having a clean room with a pet , good breakfast and pleasant atmosphere definitely deserves a 5 star. All staff was friendly and helpful. Breakfast was probably the best I've seen they kept it fresh and pretty awesome selection. Thanks definitely recommend.

"BEST WESTERN PLUS HOTEL"
Cheryl M, 23 Août 2017

Great location. Adequate Service. Staff Professional. Breakfast complete and on-time. Shuttle services a Plus. Clean and equipped. Cablevision limits. Make sure Ventilation what you specified. And that Telephone works. Did not use Pool, have no knowledge of that area. Lobbies clean, safe and furnished. Business Center has working Computer access, and attractive furnishings. As well as, the Sports Center/Coffee Lounge. Uber Drivers ALL knew this location.

"NEVER STAY HERE"
Brian B, 15 Août 2017

I travel extensively for business, can stay anywhere I want. I chose this hotel because of location to work. After checking out at 4AM in the morning on the 2nd of a scheduled 5 day stay, I can say, I should have stayed anywhere but here.. Bad service, food, dirty grounds, dirty hotel, unskilled staff, lying staff, terrible entry points (1), loud noises constant and I stayed on the 7th floor. But the main issue and my warning to anyone who may decide to stay here is the building is sick, literally. The ventilation system does not circulate the air, the cooling system is a weak central system (even though each room has an independent thermostat, the truth is they do not work). The Air quality in my room went from low to RED or dangerous in the 36 hours I was at the hotel. (I use an Air Quality Monitor because I have asthma, which only causes me problems when the O2 levels drop below 60%.. Or in high humidity.) After asking the staff for help they sent their "engineer" to "fix" the problem. He laughed at me, said there was nothing he could do and left. At 3:30 AM my dog awakened me, desperately trying to catch his breath. Thank god because I was barely conscious, immediately opened my door to try to get air into the room. We immediately made our way down 7 floors to the outside. And we lived... When I told the front desk about my reasons for leaving, she simply smiled and said it was my decision.. I was incredulous, and told her I was going to contact the Maryland department of Health.. She smiled and laughed, I left So I warn you, if you want to stay in a place that may kill you or at the very least get you sick...go for it. BTW - Maryland Dept. of Health could care less

"ho hum hotel"
215louisf, 14 Août 2017

pretty mediocre, food was barely edible, staff were reasonable, but nothing special, mattress was shot blah, blah alalalalalalalalalalalalalalallalalalalalalalallalalallal lsidfaosadflaskfdjad slfkjapsdofsal;kjf;lew jlkjlfdaksanfkdjsflasd jfa;sdoijndka;jldkjf dsflkjak;ldslfkj aldskjf;lkad

"Pretty good value for the price"
Jake2255, 12 Août 2017

The price was good. Breakfast spread very nice. Breakfast staff very kind and accommodating. All staff generally nice and accommodating. I asked for a late check-out of one hour beyond normal checkout time and it was accommodated with no question. The lobby and hallways have a weird smell. Carpets in rooms not clean enough for my standards.

"Weird Feeling"
Bertram S, 10 Août 2017

We didn't feel comfortable at this hotel. There was something about its atmosphere that was very unsettling. We can't put our finger on anything specific, but it just didn't feel right. It did have clean rooms. The blackout curtains didn't go to the bottom of the window and the breakfast was 2nd rate, but otherwise it had all we needed.

"I got lice here and everything smelled of smoke"
Jeff R, 09 Août 2017

I stayed here for one night for business. When I checked in they had misplaced my information so I had to start over and check in took 30 min. When I got to my room it smelled of cigarettes and the entire floor did as well. The next day my body was covered in bite marks and after showing one of the bugs I found to a doctor they said it was a form of lice. I called the hotel multiple times and they could care less. I have tried to reach a GM but he has "stepped out of the office" every time I call. They have done absolutely nothing. All my work clothes smelled like cigarettes and I have doctor bills because of this stay. I tried the fitness center in the morning and their equipment is getting ready to break. There is no way they had any recent inspection of any part of this hotel. It is unsafe and full of unqualified people. I sleep in hotels 4 night a week because of work and there will not be a best western in my future anytime soon.

"Great Service and staff"
Lance V, 09 Août 2017

The Best Western is not a flashy property, but the staff are wonderful and the price is extremely friendly and helpful. I enjoy staying here. The location is just off of 270 so is very convenient for business travel. I recommend staying here, it is a great value.

"Great hotel at a reasonable price"
Robert B, 08 Août 2017

Clean room, with a nice hard mattress as was requested. Tasty hot breakfast of eggs, sausages, roasted potatoes, yogurt, hot cereals, waffles, 3 kinds of juices, and fresh apples and oranges! Eat a late breakfast and you can skip lunch!

"You get what you pay for"
Jenlp29, 07 Août 2017

Our recent stay at this hotel was disappointing. The outside of hotel and lobby look nice. The hallway to our hotel room smelled like cat urine. The wallpaper was falling off the walls and tacked back on in certain spots. The room thankfully did not smell like urine, but the bathroom was covered in previous guests hair. The hotel does not feel clean. Overall, the whole hotel didn't feel clean. Most mornings the breakfast area was missing all juices, coffee, and hot chocolate, and even waffles. The breakfast area was not somewhere I enjoyed trying to eat. All the chairs were dirty and had stains on them. Outdoor pool only which is only open until 8pm on the weekends and 10pm on weekdays which seems backwards. No towels by the pool either. The area where the hotel is located is pretty and not too far from D.C. Hotel staff was just eh. Hotel has potential, but is just very poorly run right now. You can tell the staff just doesn't care. We asked to speak to a manager, but were told they don't work the weekends which may be a part of the problem.

"It's a hotel"
ericeH7297BC, 07 Août 2017

Nice hotel, not too outrageous $$$ for the area. Metro station is a bit far though they have van service hourly. They took an hour to come pick us up later. The drive in isn't too bad outside of rush hour, plenty of parking.

"Decent, but not enough for a return"
sanetoolong, 02 Août 2017

Lobby area of the hotel is super modern and fancy! A nice walk-in to be greeted with. The staff we came in contact with our visit were friendly. Room was nice, and for being right beside the elevator, you couldn't hear comings or goings of anyone. The tub drain was dreadfully slow. It almost made me want to find a Walmart to get some draino, to tell the truth. Bathroom was tiny - as long as the tub - there wasn't a way to not have the door shut if showering or on the toilet. Not that it shouldn't be closed, but just an example of spacing. No exhaust fan, so good luck not having all articles damp once you're done a hot shower. As such, the door jamb at the floor is rusting, and paint is bubbling on the celing, and as I said, good luck having the door open for some kind of ventilation. The sink was slow to drain as well, just from hand washing. Beds weren't exactly the most comfortable, and the feathered pillows aren't, either. Sheets and blankets were soft, though. Woke to the sound of the elevator dinging repeatedly, though not loudly - somehow it had jammed on our floor with a guest inside. Luckily my husband is a vollie with out local FD, do he was able to get him out before the actual local FD arrived. Breakfast was superb, with real dishes and glasses and mugs as an option, toast, oatmeal, waffles, eggs, bacon and potatoes as well as yogurt, coffee, milk and juices. Staff were very nice and kept everything full though busy on a Sunday morning. We didn't get to enjoy the pool as they have funky hours of which I thought I took a picture of, but now can't find. Parking on the old restaurant (though the binder of hotel information states it is open, it isn't) side needs to be better lit at night. Glad I did a Hotwire deal, all in all.

"Great Value"
L7794IUmarkc, 02 Août 2017

The Hotel was great and the star went out of there way to make sure that we were taken care of. The hotel rooms were great and we enjoyed the stay. The breakfast was the bomb and the Belgium waffles were fantastic!! The BW located in the middle of the waffle was an added touch..! Great Job!

"A pleasant stay"
asokanr2017, 01 Août 2017

I had booked this hotel after going through the previous reviews and it was really a nice stay for about 10 days in July, 2017. The staff in the reception are very helpful and courteous. The room was neat and clean and kept very well. I would certainly recommend this hotel to my colleagues if they happen to visit Washington DC and surrounding areas.

"everything outdated"
yanc417, 31 Juillet 2017

The room is noisy. The noise is from the roof might be the air conditioner compressor.. Bathroom vanity is not clean. Water leaks from the roof of the bathroom. Sheets are wrinkly. Everything is outdated. Some of the staffs are not friendly. The lobby floor is full of dry flower from last night's wedding. The breakfast is not as good as other best western. Location is OK

"Great hotel when there isn't an "emergency water repair""
Kree8vkin, 29 Juillet 2017

This is a nice hotel. Convenient and free breakfast. But they had an "emergency water repair" which caused the water to be off for over 3hrs. I couldn't shower before I had to leave for my meeting, and I had to buy a bottle of water just to take my medication. Front desk was not helpful or sympathetic or apologetic about his problem.

"My Stay"
beverlyg691, 27 Juillet 2017

My overall experience was moderate, until the reservation that I had was not what I thought I had in the system. Though accommodation was made for the extra night. I did not like being displaced and the comment that was made by one of the staff was not appropriate.

"Hotel is old,, run down, not clean enough and noisy at times"
822ehudb, 25 Juillet 2017

check in was not friendly, there were groups at the hotel so noisy in hallways, room is very old and not very clean. breakfast was missing dishes and tables were not cleaned. hotel staff responded well to complaints. stayed here before and was much more satisfied

"Nice Hotel decent value"
616edwardf, 24 Juillet 2017

This is a nice hotel, with reasonable rate. The staff are friendly and helpful, it is a well kept property and has clean, comfortable rooms. The hot breakfast was decent. This was the best value in the area.

"Average at best. Nothing special"
R7487MKjosephg, 24 Juillet 2017

Room decor dated, initial room had leak plumbing facet and smelled very stale, like wet dog. We requested the plumbing to be fixed, when that could not be accomplished , we requested and were immediately granted another room with no questions asked.Breakfast was nothing special, staff in hotel courteous and friendly.

"Best Western Plus Rockville - A REAL Plus"
John B, 23 Juillet 2017

This hotel, in Rockville located just a few hundred yards from a major artery highway into Washington, was a sanctuary from the workdays. Clean, quiet, comfortable, one of the most enjoyable stays ever.

"Best Western Rockville"
ormail2017, 20 Juillet 2017

The staff is very kind and helpful. The hotel and the rooms are very clean, very well equiped. Breakfast is a good choice with wide variety. Free coffe are offered for the guest all day. The outdoor swimming pool was very clean, towels were provided for all the guests.

"Very good moderate priced hotel"
CapeMayFans, 13 Juillet 2017

Service and facilities are good. The breakfast was plentiful, although more variation would be good. The only inadequacy - not enough employees in the breakfast area. Tables were not quickly cleaned between uses and food was not quickly replaced,

"Review"
billthehomeguy70, 10 Juillet 2017

This hotel is reasonably priced and offers a lot of value for what you pay. Make sure you put the "do not disturb" sign out so that they don't wake you up :) Other than that, I was very pleased and would recommend this hotel to everyone.

"Best Stay At Best Western"
reneew260, 06 Juillet 2017

The Front Desk staff provided excellent customer service attentive to our every need. The breakfast items were a variety and the restaurant environment very clean. We will return whenever we visit Rockville MD again.

"Nice Place to stay"
grandpajoe, 05 Juillet 2017

We stayed there for my Nephew's wedding - room was nice, beds were ok - to springy but adequate - staff friendly Breakfast was great and for those that are Kosher Travelers some of the items were kosher too !

"nice staff free breakfast"
sophiegriff, 05 Juillet 2017

I have stayed her many times. Easy access to metro. The staff is very nice. Rooms are dated but clean and well kept. Free breakfast. indoor Pool. I do not know why you have to have 200 words it keeps people from posting.

"Bedbugs"
Andrew D, 04 Juillet 2017

Bedbugs was the name of the trip. Management did nothing. Have bites all over my body face and eyes. Had to go to ER. Got meds and antibiotics. I've heard nothing from Best Western. I would never stay here again. Awful.

"Good Choice if You Can't Afford Downtown DC"
Amanda B, 28 Juin 2017

I stayed here over a three day weekend in DC. It's a great value for the price, and very close to the Rockville Metro station. Check-in took longer than normal because I was using my bank card and they have to charge you in full if you don't use a normal credit card. Which is pretty standard. The room was quite big with plenty of room to move around. The bathroom was on the smaller side with minimal light, but not bad. Breakfast was lovely - just the basics - eggs, potatoes, meats, bagels, waffles, etc. My only complaint, if you can even call it that, would be with housekeeping. And I did address this with the front desk on my way out, so they were aware. On my second day there, I left my towels on the racks so they wouldn't be replaced (in the interest in being more 'green') When I got back to my room that night, they had replaced every towel with a new one. So on my second morning, I put the door hanger asking them not to replace the towels, on the bathroom door. When I got back that night, they had taken my used towels, but didn't replace them. It wasn't a huge deal since I was checking out that morning, but still - I didn't even have a towel with which to wash my face. Otherwise it as a fine hotel for the money. I would definitely consider another stay here for a weekend in DC.

"Nice hotel, friendly shuttle bus driver"
hollyhR7362XT, 23 Juin 2017

Things you need to know: 1. Breakfast: bacon (chewy) and eggs (yuck). 3. Shuttle hotel pick-up: on the hour, Metro pick-up: you have to call them at (301) 529-2797. 4. Verify quote amt. from 3rd party

"Business"
Deb K, 22 Juin 2017

Good place to stay, location is a little far from food places, had to order delivery due to inability to find close restaurants. Overall was a good place to stay and would recommend this hotel. Pool looked great to.

"Good value, good location"
mkesch43, 19 Juin 2017

Have stayed at this location several times when visiting the D.C. Need I say more? Very nice facility - comfortable beds, great breakfast options. Would highly recommend to others who don't care to spend $150+ per night.

"Nice, but a few problems"
O7899OCtracyl, 19 Juin 2017

I am a Best Western Elite member and was using points and gift cards from them to pay for our daughters room and ours as well but was charged for incidentals and was told that they would be refunded when we checked out, they weren't and we are a week after now and those charges are still pending on my account so that money is still tied up.

"Budget hotel"
Cleta S, 18 Juin 2017

If you're looking for sn I e pensive hotel it will do. The staff was great. Pets allowed and we had two barking friends across the hall for two hours. A staff member opened our door without knocking. The carpet in the room was very stained.Breakfast was just ok.

"Very Pleasant Experience"
richardvX8064DI, 18 Juin 2017

We were very happy with our stay even though it was for only one night. The facility was clean and inviting and the staff was friendly. Breakfast was better than usual for self-service. If in the area again I will consider staying here again.

"Great staff!"
Barmama, 15 Juin 2017

Welcoming, friendly, professional, helpful reception staff! We truly appreciated the shuttle. Lovely location. The breakfast was fresh and promptly refilled. The outdoor pool was larger than most hotel pools.

"Excellent location and friendly staff"
Barbara F, 15 Juin 2017

Although the hotel decor could use some updating, it was very clean and comfortable. The staff members were helpful at all times and made us feel very welcome. The shuttle bus service was greatly appreciated and the driver went out of his way to accommodate our needs.

"BW Plus -Rockville"
U4503QDjenniferp, 13 Juin 2017

How does a Hotel reception area smell like clean shampoo? I do not know but it was very inviting. Cool and modern. This is by far one of the best Best Westerns I stayed at. The staff was so professional and went out of their way to help guests. From answering many tourist and direction questions, to getting those set up to go to the Metro, and off to the nearby highways. Setting up extra towels, pillows, linens and bath ammenities. Our king room suite had a decent size mini fridge with a freezer compartment and a microwave. The sofa bed was super comfy. The hotel itself was super quiet and had a nice outdoor pool. The breakfast area is large and can accomodate many people. The servers kept it properly clean and refilled the hot breakfast items in a timely manner. They also have a small coffee bar near the reception that has 24-hr hot coffee and hot water if needed. :) I used their Business center and easily printed out map directions and airline check in tickets. It's far enough away from DC to have great rates and close enough to either drive in or take the Metro. So worth it.

"Great value for money"
Sudhir_Voleti, 13 Juin 2017

Everything was good, meets or beats expectations. No issues or complaints whatsoever. Perhaps that was coz as part of our road trip we stayed at a variety of places and hindsight allows for a fair comparison.

"EXTREMELY NOISY"
tinasO3370ES, 12 Juin 2017

Had a room on 7th floor, 1st room from elevator. Between the air conditioning unit being on the roof right above my room and the noise from the hallway of the elevator, it was extremely noisy! Had a miserable night sleep! When I told the attendant at check-out all she said back was "OH".

"will not come back"
zhengyiny, 08 Juin 2017

We stayed at this BW for one night. Compared to other BWs we used to stay, this is the worst. It has strange smell, poor ventilation and bad mainttenance. Also, people ran around in the hallway and made high noise. We could hardly fall sleep.

"Good hotel, very good access by car. Large although outdated rooms."
Flavio B, 04 Juin 2017

Good hotel, a little outdated. Good basic breakfast. Small but nice gym. Great hotel and restaurant staff. Access to major highway (270). Plenty of parking spaces. Nice lobby and good WiFi signal. Second time and will return.

"Not terrible."
K7459QLwendyr, 02 Juin 2017

They need to train the breakfast staff on food handling, storage, and safety. This falls on management, not untrained staff. They did serve real eggs, bacon, sausage links, waffles, etc. The hotel had some upgrades but was a little worn. There was evidence that the staff made great efforts to keep the place clean. My only concern was the food handling and storage. I have made recommendations to the manager,. I would try them again--but would skip the prepared breakfast if I didn't see some changes there.

"Good base for visiting D.C."
aheltai, 01 Juin 2017

Good place to stay for a reasonable rate, 25 mins, drive to the District. Good breakfast, large, clean room, helpful, yet no always best informed staff. Unfortunate, that the TV-sets in the rooms don't carry any of the "serious" channels, if you want to find out, what Mr.Trump did again, you have to descend to the lobby, where CNN is available. Lot of parking space.

"Comfortable bed but not worth the cost."
Alyson G, 29 Mai 2017

Comfortable bed but not worth the room rates. Hilton, Marriott and Homewood are all located within 5 minutes from one another and offer more attractive accomendations such as the fitness room, pool and kids room at a better room rate.

"Something missing"
frederickmillerm, 23 Mai 2017

If you would like to stop into the bar for a drink and maybe a bite to eat,do not come here as there is no bar. I was there in Dec.2016 and was told by management they were getting a bar and great food.I returned in May of 20017 and there was still no bar.If you do not care for a nightcap you have no problem.

"Softball tournaments"
Marcia A, 22 Mai 2017

Nice hotel, friendly staff and helpful. Great location. Good presentation of breakfast and variety of food. Relaxing lobby atmosphere. Plenty of parking spots. Close to variety of restaurants and shopping.

"Pre-medical visit"
tupperldy, 22 Mai 2017

My husband is an NIH patient and this hotel offesr NIH rates which is so accommodating. Stayed here because it is easy access on and off from Bethesda. Made morning travel bearable and traveling to and from hotel between tests easy.

"Zagater37:7"
paul3776, 20 Mai 2017

Lovely hotel conveniently located to Washington DC and many parts of Maryland. All amenities including free breakfast, wi-fi, swimming pool , meeting rooms, business center etc. Reasonably priced non-smoking rooms and shuttle van. Yes

"Surprisingly Pleased"
M9366GScherylg, 19 Mai 2017

I usually stay at another chain of hotels. I was very pleased with this hotel. Friendly, efficient staff at the desk. Quiet hallways. Large comfortable room. All the necessary toiletries in the bathroom. A mini frig and microwave. Large desk Free WiFi. The Restaurant has an included breakfast buffet. Fruit, juices, cereals,eggs, sausage, potatoes, a wide variety of breads, waffles, etc. And, a large seating area. I was very pleased and will return.

"Great and inexpensive"
ireland2000, 16 Mai 2017

Overall great hotel. No complaints. Needed a cork screw to open a bottle of wine, surprisingly they had one! Little further away from D.C. Then I wanted but this would not impact my decision to stay again!

"Noisy room"
Tsaffy, 16 Mai 2017

The room itself is spacious and clean. The service was good and the breakfast was tasty. The problem is the very loud noise coming from the highway even to the top floor. The shuttle to the metro is important but it runs only until 21:30

"Very pleasant stay"
slaroche05, 13 Mai 2017

My brother and I stayed 3 nights at this hotel. Very pleased with our experience. The hotel shuttle saved us a lot of money back and forth to the Metro and dinners. Our shuttle driver on 1 night stayed past the 9:30pm cutoff time to provide us a ride back to the hotel after our server took way too long to get us our bill. Stella was outstanding! Very friendly and always greeted us as we came back. She gave us great advice and tips for visiting DC. We are planning on staying here again next year!

"average hotel but totally suited our needs"
lemonloaf, 07 Mai 2017

Location - easily accessible from the highway. Gas station across the street (though a bit more pricey than others within 2 miles). Free Internet with good speeds (but I never downloaded a video or lots of files so can't comment on its capacity). Free parking. Free breakfast - bacon, sausages, eggs, bread, cereal, fruit etc. Don't expect plush towels or bedsheets but room was clean, beds were reasonably comfortable, microwave and fridge in room. We keep staying here on our annual family visit as good price offered with free cancellation up to day before visit. One negative this time was the very noisy vent system.

"The Rockville Best Western gives decent value"
James M, 04 Mai 2017

One of the reasons I stay at this location is because of the shuttle to the Metro, sometimes it takes TOO long for the driver to show up (30 minutes) but he does. The bed is very comfortable and the linen is too.

"My stay with friend for 2 nights."
saulite777, 02 Mai 2017

Very convenient location for us. We stayed 5 minutes from the place where we were going for wedding ceremony and party. Hotel room was clean and shower was working at its best. .Beds were comfortable. Towels were changed every day . Breakfast was big and excellent and coffee was strong.Also we used hotel shuttle to get to Metro and from Metro .Highly recommend this hotel for its free breakfast and shuttle and nice rooms.

"I would stay there again because they have shuttle service"
katherineed2017, 01 Mai 2017

There wasn't any variety of restaurants within walking distance. Loved the coffee and hot water in the common area.There was a little store in the lobby area. The breakfast area was clean and stocked every morning.

"Very convenient"
Harvlom, 30 Avril 2017

We stayed here again since they are very close to relatives living in the area. They have done some renovations and they look good. For us it is perfect. The rooms are clean, the bathrooms are clean and operative and the prices are good. They serve a full breakfast which is included. The food is ok and a convenient way to start the day. The staff seemed friendly and helpful. We'll stay here again.

"Nice place!"
rogerd369, 30 Avril 2017

The location of this Best Western made it very easy to get to. It was really nice to ride the provided shuttle to and from the Metro, not having to fight the traffic or pay for parking. The ride on the Metro took about thirty-five minutes to get to the mall area, but it wasn't bad at all....except for the evening the Metro was having track issues. The only fault we had with our room was that the bathroom was very small. If we were to return to D.C., we would stay here again.

"Pretty average hotel - and not very convenient to DC"
carenb_MA, 25 Avril 2017

The hotel was a basic place to sleep. It was clean, but nothing special. Same for the breakfast which had eggs, bacon, waffles -- but no fresh fruit. We spent two nights there, and after the first night, they didn't even give us new shampoo/conditioner -- we had to ask for it. Agree with another reviewer about the shuttle service. It only runs on the hour, which is very inconvenient when you want to be in DC at a set time -- and have to leave 45 minutes earlier than you should have to. Depending on traffic, that shuttle ride can take a while, so this is not convenient to DC -- However, they do offer FREE parking, which hotels any closer to DC will not.

"Good hotel but shuttle service is misleading"
Philip G, 24 Avril 2017

The hotel in general, the rooms (we had a suite), the breakfasts and the in room wifi were all good. The breakfast was pretty standard these days (eggs, potatoes, sausage and bacon, make your own waffles, pastries, cereal, yogurt, etc.) but good, well presented, and the room was kept clean. Wifi was great. The two room suite had lots of room and was comfortable. The shuttle service to and from the metro station is not as advertised. To the station (a 10 minute trip) goes every hour on the hour. However, the return is advertised as "on call." In fact, it apparently is the return trip to the hotel (10-15 minutes after the hour. We called a couple of stations earlier for a pickup and were told that the shuttle would be there at 5:10pm. We were not happy. We arrived at 4:35. At 5:15pm I called again and was told that he was almost there. Ten minutes later he arrived. Thus, it took us one hour to get from the station to the hotel. This service definitely is NOT "on call" and to advertise it as such is false advertising.

"Family vacation"
mary n, 23 Avril 2017

Room was very comfortable for 2 adults and 2 children. Close to metro parking and many restaurants. Staff was pleasant and breakfast was nice. Our AD unit wasn't working and we were sent a repairman within 10 minutes. Would recommend strongly.

"dissappointed in room"
Suzanne R, 19 Avril 2017

Stayed in Best Western Rockville,MD. Air conditioner didn't work first night. Second night the weather got very chilly and the heat didn't work. Was woken up in the middle of night by security looking for some unruly kids. don't know why they thought they were in our room. Went out for the day and came back to find all the handicapped spots blocked off for work that was going to start two days later. I needed the handicap spot. Staff said they were sorry. Won't be coming back. To the staff Sorry

"Generally good"
K9309OIkated, 14 Avril 2017

The staff were all very polite, efficient and friendly. The rooms are large and well appointed with TV, internet, iron, fridge, microwave and coffee maker alongside the bathroom requisites. There was plenty of hot water, the WiFi was great and we found the bed comfortable. Breakfast has a reasonable but repetitive choice and we were fortunate that it wasn't overly busy when we went down so we could access the waffle maker and toaster. It is self-service so some areas had got a bit sticky if we were later down. We were happy enough to rebook for later in our stay after a mini road-trip.

"Good place to stay"
ElaineandJoesTravels, 12 Avril 2017

The hotel was nice. The staff was very friendly. The breakfast buffet was above average. The rooms weren't brand new; they showed some signs of wear. They were clean, but not spotless (a couple of hairs in the bathroom, the "clean" remote was dirty). The beds were very comfortable and the rooms were a good size.

"Good suite accommodations at reasonable price"
Susan C, 12 Avril 2017

Large bedroom with door closing off large separate living room. Space allows in room exercise and privacy. We were visiting family for holiday. Easy to get to highway for DC area. Staff accommodating. Always get junior suite or Executive King if you want more space and privacy. Reasonable rate for space.

"worth it!"
Cole102216, 11 Avril 2017

The rooms were cleanly. The staff was professional. Free breakfast the following day was better than expected. Great location. Shuttle service downtown and to the metro was very convenient! We will be going back next time we visit D.C.!

"Not to cleanest room I've ever stayed in...."
Claudine B, 08 Avril 2017

Stayed one night in Rockville for customer meeting in the morning. Cherry Blossom season is alive and well and very few hotels were available. That said, the hotel was about 25 minutes from the customer site. Arrived late and found the hotel well staffed, friendly, and provided me my keys. First signs of issues was when I turned on the water to the shower... red water... hmmm... maybe I don't need that shower after all. So I just changed into my p.j's and pulled back the sheets... dirt and hair were between the bedding and fitted sheet.. Too tired to bother, so I just slept on top of the bed. Will never book this place again.. never.

"Hotel stay"
Janie B, 08 Avril 2017

The location of the hotel was perfect for the purpose of the trip, family visit, however the sleep quality was pretty bad, bad mattresses. I would visit again in hopes that the mattresses in the rooms were better. Also, it would be nice if there was a gym.

"Great, comfortable place to stay"
Greta O, 28 Novembre 2016

I enjoyed my stay with the exception of no a/c. The hotel controlled the air and it was only heat since it was November, this is what I was told by maintenance. Not good, I opened the window to get air.

"Would stay again"
U2994BUmelissab, 19 Novembre 2016

Wonderful stay. Fresh ingredients used in restaurant. Comfortable beds and pillows. Helpful, friendly staff. Great location. Would stay again. There to see soccer tournament at Williams College. Beautiful surroundings.

"Best Western"
Bernard R, 19 Novembre 2016

Great and affordable, good location, great staff. Easy check in and out. Good service all around. Lobby small, but worked for us. Would have liked to utilize space for a team dinner. Overall very clean and very polite w good service. Rooms nice and super comfy sleep. I would recommend.

"Pet friendly"
beekay119, 07 Novembre 2016

We were recently passing through the Rockville area and needed a pet-friendly hotel for one night. We chose the best western for the location, the free breakfast, and the fact that they are pet-friendly. The room was very nice. Breakfast room was large with plenty of choices and the staff kept refreshing the food and cleaning up the area. Upon check in, the desk clerk was prepared to offer us a list of area restaurants. I don't think our two dogs were ever on an elevator before, but since we were on the 7th floor, they quickly figured it out.

"Great place to stay, good location and price"
SueJFraser, 07 Novembre 2016

Selected this hotel based on the reviews, and they were accurate. Good location - can get to the Metro via shuttle, and Town Center is accessible for evenings. Good price, looks pretty new; the bathroom looked a little tired although clean, Nice hot free breakfast. Friendly professional staff. Good sleeping accommodations, but the HVAC system was quirky.

"Great place to stay in Rockville"
Khaled Mohamed H, 06 Novembre 2016

The hotel is clean and comfortable. The room is big and clean and the employees in the hotel are friendly and helpful. I enjoyed my stay and the breakfast was awesome. The area surrounding is beautiful. I recommend it to everyone.

"Good Price for the DC Area"
Cheri C, 05 Novembre 2016

Location is great and they provide a shuttle to the subway a couple of miles away. The lobby looks and feels new but our room felt very tired. It was spacious and clean but for a Plus hotel, I feel they need to refurbish. The breakfast is excellent and the hotel personnel were courteous and helpful. Would stay again for the price.

"Excellent Hotel"
Kayla W, 05 Novembre 2016

My husband and I had an excellent stay at the Rockville Best Western Plus. The breakfast was excellent with many options, including gluten-free. The shuttle to and from the Metro that takes you into DC was terrific. It made the trip smooth as we did not have to navigate the city traffic ourselves. The room was clean and the shower water was hot with great pressure. Overall, we loved our stay!

"Nice place to stay"
Dave F, 28 Octobre 2016

While visiting family in Bethesda, MD we stayed here and really enjoyed our stay. It had easy access from the highway and it was very comfortable. The only downfall was that there was no transportation to Dulles airport besides taxi or Uber, which were a bit expensive.

"Great Hotel at a great price"
Bobby K, 26 Octobre 2016

We had to travel to Walter Reed for doctors appointment and needed a hotel at a decent price not far from the base. The staff were really nice and helpful. The room was just as comfy and clean. We will definitely stay here again.

"Excellent"
Qiuhong H, 25 Octobre 2016

We have a meeting in the area -- The group booked a few rooms online in Best Western. It is a nice hotel to stay. Breakfast is convenient with choices. Staff are friendly and helpful. The room is clean and pleasant. I recommend the hotel to other guests.

"Business/Leisure"
Iman A, 22 Octobre 2016

This is my first visit/stay ever with this hotel, unfortunately bases on my experience I would not stay again: Hotel staff was great. Overall Cleanliness of room 1/5. There was mold/mildew in bathroom on shower wall and on baseboards. The shower curtain was cloth with no plastic liner, though it says no smoking the room reeked of cigarette/tobacco smell. Cosmetically the room needs a pick me up, old wall paper and peeling paint in room and bathroom.The breakfast was complimentary however everyone doesn't eat Pork products, there should be an option of Turkey or beef bacon or sausage. Hotel staff was pleasant. But won't be back unless changes are made

"Excellent experience"
Greg R, 20 Octobre 2016

Friendly and attentive staff, nice breakfast options and dining area. Free and adequate parking. Public areas and room were very clean. I stayed in a king suite which was very spacious. Check in and check out was a breeze. Free shuttle to take you to nearby restaurants. I would definitely stay here again. Great experience.

"bed bug nightmares"
phoebechsu, 18 Octobre 2016

Absolute a nightmare! Because we were moving out of the new house before the new place was ready, I booked for 21 nights at the Best Western at Rockville for 21 nights. The hotel is old but in acceptable conditions (visually). It's 5-8 minutes away from the Rockville Town Center, but also right beside the highway. You can hear the passing traffic clearly. The most horrific part is bedbugs. From the first or second night, I noticed 3 bites in a line on my forearm. I told myself: we packed luggage for 21 nights, it's a ton of hassle to move to somewhere else. Maybe these are just mosquito bites. Things didn't go better as I hoped, every night I got some new bites, including my back, thigh, neck & shoulder, then even my chest. On the sixth or seventh day, I couldn't take it any more - fearing for another bite and the possibility of brining the bugs to our new house kept me awake during the night. We checked out after only staying for 7 nights. The front desk staff were kind and sympathetic. They tried to accommodate in any way possible, including switching us to another room. Unfortunately it didn't help because the bugs probably contaminated our luggage already. The hotel manager refused to refund us the first week of stay, and never called us to apologize or follow up with their status of "investigation". Please save yourself all the headache and nightmares and DO NOT STAY in this hotel!

"Nice property, but why was the pool already closed in Sept?"
Businesstraveller54, 18 Octobre 2016

Very nice hotel, convenient location, and they have a free shuttle to take you to the subway, but in early Sept, their pool was already closed for the season - why??? We could see the pool from our room ( & the water in it was already pea green - gross!), and it was over 90F outside! This part of the world is often still hot until mid-October. We had hoped for a swim to cool off... no luck. Breakfast was good.

"Looks Can Be Deceiving"
Roni R, 17 Octobre 2016

First off the front desk personnel was very helpful. My stay was pretty good up until the Sunday morning I realized my child was very quiet. I went over to check on her and she found a opened condom wrapper. Now honestly it was between the nightstand and the bed. I didn't check under the beds because I felt like this hotel was extremely clean. Hotwire rated it to be 3.5 stars!!! Boy was I wrong. A few hours later after checking out I noticed two red bumps appeared on my arm as if I had been bit the night before. I hope they are not bed bugs. I have tried to get a refund from the Hotel but they are unwilling to assist me because I booked my hotel through hotwire. I would not recommend any one go here. If housekeeping cleaned the room correctly they would have clearly found the condom wrapper. I do plan to speak to corporate. There is no telling if my child contracted anything from playing with the wrapper and hotel management could care less!

"October 10, 2016"
pauljV2369OL, 10 Octobre 2016

Our overall experience at this hotel was very positive. The room was good except for the carpet. They moved us to another room and it was less dirty and worn but both rooms need their carpet replaced. The breakfast buffet offered lots of choices of hot and cold items--very good. Callaways, a restaurant onsite, was closed for renovations so a negative was having to drive a few miles to get something to eat although they do offer shuttle service within a certain mile radius.

"weekend for soccer tournament"
Kristin C, 10 Octobre 2016

It was a good hotel for our soccer tournament, closest to the tournament would be ideal but the drive was easy and without traffic.. The breakfast was great. The kitchen even opened up earlier on Sat. just to accommodate our very early game! We had quick service, free parking and great rooms. Our room was very cold but the hotel responded quickly to change the temp/settings. I wish the wall control functioned so I could adjust the temperature myself.

"Lots Of Problems"
touringbee, 10 Octobre 2016

Stayed here one night, business. Web says restaurant. None. Wasn't told on phone that it had closed / weeks prior. Breakfast was not what was promised. Not even in correct room. Check in staff was so-so. Lady was great, young man was snip with customers. ?? No reason. Room was perfect. Except NO heat. Maybe wasn't turned on yet??? Stay again?? Kind of far from DC. 270 is practically across the street, but then you have the DC traffic. I'd pay extra & stay closer if planning on DC visit. Not a visit? It'll work.

"Hotel in Suburbs"
Gerald F, 08 Octobre 2016

This Best Western Plus was excellent for our visit because it was convenient, clean and easy to access once we figured out the exit roads on I270. The beds are comfortable and clean. The staff was helpful and professional, The coffee choices were very good and tasty, almost like the B/W hotels in Europe. The sign on the edge of the road was partially covered by a tree or bush and I almost missed the entrance--please fix.

"Very Nice"
D J, 07 Octobre 2016

I reviewed this hotel on YELP as I really enjoyed myself. It was spacious and clean and I loved it. The breakfast was great, diverse options, clean and tasty. The staff was friendly and courteous. I only wish I could have stayed longer.

"HOTEL TO STAY IN ROCKVILLE"
Anicet O, 07 Octobre 2016

On the first trip to Rockville, this hotel was very good. Besides having great room and well organized with everything a guest needs, yet the hotel provides you an important silence for your stay. The only thing that needs to improve is the variety of breakfast and i think when there will be own cars which make passenger transport, the hotel will be certainly the best of Rockville to its privileged location.

"Super Stay at Best Western Rockville, MD"
RoyandSyl, 02 Octobre 2016

Escape romantic weekend from NJ, and visiting family in MD. Superb, courteous and professional staff from the front desk to the housekeeping and engineering services. The rooms are very clean, comfortable, easily accessible and temperature adjustable to taste. The beds are super comfortable. We slept like babies. The entire facility is very clean and pleasant. The free breakfast is amazing. The choices are better than a la carte, and you can make your own waffles. Fresh fruit, coffee and beverages. The breakfast is worth the stay by itself LOLs. Top stars for this hotel. Thank you! We'll be back!

"Good place to stay in suburban Maryland"
tag1000, 02 Octobre 2016

Pleasant hotel in convenient location. Best price of equivalent hotels in the area. I stayed just one night after moving out of my home and waiting to settle on the sale of my house the next morning before moving out of state. It was a pleasant, restful, comfortable place to stay, and it was nice to have a full breakfast available.

"Super Stay at BW Plus"
David W, 29 Septembre 2016

Great place to stay - great food, great coffee and great service. We were surprised at how well this place was organized and showed a caring attitude for its guests. I was impressed with the staff and the facilities. Being pet friendly was another plus!!

"Good Location, breakfast and sleep"
dahutz, 29 Septembre 2016

Easy on/off the interstate I270. The breakfast buffet has a good variety. The bed and mattress were excellent. Got very good nights sleep the four nights we stayed there. The only thing that bothered me was that the breakfast area seem a little shabby. It needed to be spruced up.

"Not impressed"
Cara Jean O, 26 Septembre 2016

I spent 3 nights at this hotel last week while attending a conference in Rockville. I am not usually a fan of the Best Western chain, but after reading other favorable reviews of this hotel, I decided to give it a try. I am not sure if I got a really bad room or if the people who stay at this hotel have low expectations, but had my employer not pre paid, I would have checked out and gone elsewhere after seeing my room. My main complaints: the room was dark and dingy, the ceiling was dropped down, making it feel quite claustrophobic; the overhead lights were just light bulbs in sockets with no cover; the carpet was ringed with dirt all the way around the room, and had multiple huge dirty spots on the floor (thank goodness I had flip flops- would not have touched that carpet in bare feet); the electrical outlet in the bathroom was coming out of the wall; there was someone else's hair all over the wall and door of the bathroom throughout my stay even though the housekeeper "cleaned" each day; the TV only worked one of the three nights, and there was such a huge gap when the door was closed and locked, that I could see into the hallway. Thankfully, there was a half wall between the door and the bed, so I didn't feel like anyone could peer at me in the bed. The bed was the ONLY redeeming thing about the room, and the reason this is not a 1 star review, as it was clean, well made and comfortable. Thankfully, I had a car, but as other reviews have stated, there is nothing within walking distance, so without a car you are at the mercy of the hotel shuttle. Also, it appears the hotel's main source of revenue is accommodating tour groups, making breakfast a bit of a madhouse. The first morning, I ate yogurt with a fork, as there were no spoons to be had and the second day, I had to hunt down hot water for oatmeal. The third day I saved myself the hassle and went somewhere else for breakfast. I will not be a return customer.

"great place to stay"
Gerold M, 26 Septembre 2016

Everything was outstanding including the very reasonable price. Helpful staff, good parking, convenient location. Loved having the shuttle service to the shopping center. Fun making my own waffles in the morning.

"Best western rockville"
Syed R, 22 Septembre 2016

Overall stay was comfortable,however bathrooms were pathetic with horrible lighting and bathtub and sinks were clogged. But they fixed it when we complained. Free breakfast was very good. May stay here again. We got what we paid for.

"Good value"
Andrea W, 20 Septembre 2016

I loved my room! It had a fridge and microwave, so I could cut down the expense of meals during my trip. The King bed was beyond luxurious. A great stay. The only downside was the room was not soundproof, and I woke up when my next door neighbour had a very long coughing fit during the night. I hope he was okay!

"Good & Bad, No Ugly"
Soonest, 19 Septembre 2016

Reasonably priced. Breakfast buffet with hot food. Courteous staff, free wifi parking spacious rooms etc Bad: old old facilities, bath tub didn't drain properly, room next to elevator constantly being used, exercise room smelled old and moldy couldn't stay in there for more than 5 mins. Liked the coin operated lAundry option. Hotel not near much interms of entertainment but it's 2 mins from I270. Room for improvement but u get what u pay for??

"HIGHLY RECOMMENDED"
ckatmomi, 19 Septembre 2016

We were very pleased with this Best Western. I would have given it five stars if my tablet wasn't giving me a hard time entering it. It was a great bargain through Trip Advisor. I will definitely use them again to book a hotel. This Best Western is clean and quiet, set off from the main road. Rooms were a nice size.. A very nice complimentary breakfast is served. Staff is friendly and there is a complimentary van to the metro which runs once an hour.I was disappointed that the outdoor pool was not open since weather was still warm enough. I would not recommend this hotel for Washington sight seeing. It was really too far.

"NUMBER OF BEST WESTERN HOTELS"
paulhE8912JM, 14 Septembre 2016

In the past two years, my wife and I have driven around many states and were not able to find as many Best Western hotels as other hotels and were very disappointed because, in its category, Best Western is the best.

"Competent, no surprises"
Kenneth M, 07 Septembre 2016

Sufficient in most every way to me. Will visit again. I travelled alone. Arrived for late check in. Slept reasonably well. The hotel is reasonably quiet, clean, comfortable. It is reasonably priced. I did not need much.

"Family Weekend - this was and easy access to my son's new residence. Family members got togther to help him move."
theresseh2016, 29 Août 2016

Enjoyed our stay here very much. Would stay at this hotel again. The breakfast got us off to a good start for the day. Hotel staff very nice. Rooms were comfortable and clean. We enjoyed the pool area, lounge chairs and tables. The kids really enjoyed the pool.

"Parent visits"
Gary B, 26 Août 2016

We stay at this hotel every time we visit our daughter in Rockville. Like the location to her place, and the location to 270. We will probable stay there many more times in the future. Our only complaint would be the beds. Would like to see queen size beds in each room.

"Great hotel in DC"
krushka, 22 Août 2016

This was my second stay here. The staff are very nice and accommodating - especially Tashay & Ebra. They have the best breakfast too! We will be coming to visit frequently and I will definitely be staying here again.

"consistent quality"
vagabond4, 17 Août 2016

Near I 270 with free parking. no freeway noise heard. Except for being awakened by a fire alarm at 3 am, the accommodations were nice. good breakfast with ample seating. not too much else around the area.

"Celebrating with the relatives"
Susan Z, 16 Août 2016

Stayed in town for a weekend while co-hosting a party for my parents. Not only did we stay at this hotel, but so did many friends and relatives attending the party. This is a large hotel, with easy access to I270, and has plenty of amenities including wi-fi, a business center, free breakfast, ample parking and a pool. There were plenty of good choices for breakfast and the area was well staffed. The rooms were clean and spacious and included refrigerators and microwaves. All of the staff I interfaced with were very friendly and helpful. The only two downsides to this hotel were that the ventilation in the bathroom was weak, leaving some metal to rust; and, though common, I do not find the double-sized beds comfortable. As both my husband and I are above average in height, a queen (with better quality sheets) would be preferred.

"Allow a lot of Time for Check-In"
Lori Jo K, 16 Août 2016

Allow a lot of time for check in. They prefer to answer phones and make guests stand in front of them while doing so. The hotel otherwise is clean and rooms are bigger then most. The breakfast is phenomenal!!! BEWARE OF HOW LONG IT TAKES TO CHECK IN! I waited 20 minutes with children in the car and the front desk girl did not care.

"Hotel evaluation"
Mohsen B, 11 Août 2016

In total good experience with staying. So far I did not receive my security deposit. If every thing goes smoothly with that part I can say for sure about my good experience. I would like to recommend it.

"Enjoyable stay"
ThomasT, 05 Août 2016

The staff were very accommodating and promptly took care of any needs. We had a suite with a king bed. Kids slept on the sleeper sofa. We did not use the pool or other amenities due to our 1 night stay, but I thought seriously about staying another night. Fairly close to the Rockville metro station. Shuttle will pick you up, but we did not use this service.

"Great Place, A few Issues"
Rachel H, 04 Août 2016

The hotel in general is pretty clean. For the price the amenities were great. Breakfast was wonderful and the pool and gym were clean and well taken care of. Our room key would work. we had the front desk issue us new ones and we would still have to try it about 15-20 times to get the door to open, but it worked fine to access the gym. we stayed as a family in a King suite with two rooms. one with the bed and one with a fold out couch. the bedroom was nice, but the couch wasn't. when we finally got it folded out, there were no pillows or blankets for it in the room. it was also warped into a bowl shape and you could really feel the edge of the couch going right across the middle of your back. The other issue we ran into was finding food. across the street is a gas station/service shop that closes pretty early (before 10PM). we had a late night in DC and didn't make it back to the hotel until about 9:30. we were hungry and used our GPS to find a close drive thru. it said McDonalds was 1Mile away. The area it took us to was residential. we tried 3 different restaurants on the GPS and none were actually there. when we gave up and went back to the hotel they gave us a Pizza Menu for a restaurant that was already closed. So no dinner for us!

"WHOA!!"
Breaisha W, 02 Août 2016

I usually don't stay on hotels on my way to washington DC but I decided to try somethiing different and I'm so happy I tried them. The staff was amazing so was the food. The bartender made some great drinks and made some great joke. The Staff is so friendly. I am def staying there again soon !

"convenient"
sglick53, 25 Juillet 2016

this hotel was clean, and convenient to where we were visiting. the only problem was the air-conditioning. you couldn't control it yourself and on the 7th floor, we were warm to the point of uncomfotable. also, there was a very noisy wedding party until midnight, which you can't really blame the hotel for. the complimentary breakfast buffet was plentiful and fresh. we would stay there again when visiting our daughter and hopefully air conditioning or noise would not be a problem.

"Good value"
harold S, 23 Juillet 2016

Room is very adequate. Location worked well for us; we met friends in Rockville and silver spring Also easy access to the metro and to I270 Breakfast was also very adequate Staff very friendly and helpful

"trip to DC"
16judyw, 23 Juillet 2016

The hotel was pretty clean and the staff was very kind and helpful. Breakfast was pretty good. So for the price it was a good stay. Only problem was the pull out bed wasn't very comfortable but than they never are and the air conditional in one of the rooms didn't work very well.

"Super Customer Service"
trippf854, 22 Juillet 2016

The front desk staff at this hotel goes out of its way to make you feel welcome! The room was roomy and super clean. The breakfast is above and beyond what I expected, bacon, sausage, eggs, waffles, cereal, fruit, Danishes, excellent coffee, and juices to choose from. I highly recommend this place. By far the best hotel I've stayed in in the DC area.

"Youth tournament stay"
bokat, 18 Juillet 2016

Hotel is in decent location - close to major parkways. Downtown Rockville (very nice downtown area) is only 1.5 miles away and they offer free shuttle service to and from Rockville. We used the shuttle service one night for dinner and it worked great. Front desk staff was very helpful and accommodating. Complimentary breakfast was above average and staff kept area neat, clean and items fresh... Only complaints - room (we had 2 queens bed room) is a tad on smaller side, no closet (they have a wardrobe in room) bathroom was very small and no vent fan. Air Conditioning was excellent in my room - but heard of numerous complaints that some rooms had little to no A/C and repair staff was not available on weekends. Beds were firm and only 2 pillows per bed.

"Clean and good value"
Jaimie T, 15 Juillet 2016

We got a great price on a king room with a pullout sofa by using hotels.com (129 plus tax). This was much less than the front desk quoted! The pullout wasn't comfy - but the room was otherwise just fine (we have little kids so they piled in the King with us and it was very roomy compared to the tent we've been sharing the last couple of days!) Breakfast was ample (waffles/eggs/bacon/toast etc. A word of warning - the laundry machine is very expensive $2.25 - per load - and the dryer is the same. I pulled my clothes 12 minutes before the cycle was done and they were almost too hot to touch on the medium heat cycle!

"Vacation"
Patricia V, 13 Juillet 2016

The hotel was very clean. Breakfast was not up to standard. It was very sloppy and very little help. We could not take advantage of the pool because of the crazy hours it was open. There was also a bee's nest inside an umbrella, which I believe they tried to remove, but later there were still bees.

"Perfect Hotel in Rockville, Maryland"
judybrown100, 12 Juillet 2016

We were driving north to NYC and booked a one night stay at this Best Western. What a pleasant surprise! This Best Western is really a "Plus" in every way. The hotel location for traveling is wonderful. The welcoming staff are pleasant, the rooms are quite nice and clean with all the usual amenities, and hot breakfast buffet was also a plus. You can't go wrong with this hotel.

"poor"
Linda C, 10 Juillet 2016

bed not comfortable, bathroom was dirty and additional charges when checking in. breakfast was good. housekeeping made a lot of noise in the hallway. hotel looks nice from outside, not too far from metro if you miss the shuttle a taxi might run you about ten dollars to get to the metro. checked out earlier not satisfied

"Great place for Washington DC visit "
Joseph D, 10 Juillet 2016

Every time I come to visit My daughter I stay at this hotel the morning breakfast is very good clean rooms beds are comfortable and always a nice stay. Free parking bathrooms are nice I'm so close to DC they have a free shuttle that runs every hour to the metro station, and the staff is very friendly and hospitable

"Great Experience!"
Jose R, 10 Juillet 2016

Overall, great experience. Staff and amenities were great.! Plenty of parking. Very good breakfast and staff. Entrance was very welcoming and staff were very helpful. Swimming pool was great, as well as the gym. Like the title says, Great Experience!

"Good"
Cicero L, 07 Juillet 2016

Good hotel to family for an affordable price. The breakfast is included, but I have not found hot milk and nor microwave available at the breakfaast room. Moreover, the double bed is too small for two persons and the furniture is old.

"Needs to be updated"
Mary P, 01 Juillet 2016

Needs to be updated. Tries to charge for the room safe. They will take it off the bill on checkout. No listing for TV stations. Remote had to be adjusted by hotel staff to get HBO. Breakfast quality was poor. Breakfast staff was overloaded and could not keep up with demand. This is not a BW plus hotel any longer.

"Breakfast"
Tricia F, 30 Juin 2016

The breaksfast was good and had many options compared to other hotels I have stayed in. I wish they would have had more options for vegan or vegetarians and more variety of fruits. The options were the same everyday.

"Nice hotel"
Frank B, 27 Juin 2016

The hotel was nice, staff friendly, rooms clean. My only complaints were small. 1. Breakfast room is quite large but everything to put on your plate is in one corner. Traffic jam and it doesn't have to be that way. 2. Shuttle to metro only goes on the hour. Works if you are going to metro but don't come back between quarter after to quarter of as the shuttle won't come get you. 3. No restaurants within walking distance. If you have a car, this hotel is a good choice. Room rates weren't bad.

"Okay, but mold problem in the bathroom"
John G, 27 Juin 2016

The bathroom had a heavily textured ceiling, which had black mold spots growing on it. When I used the microwave, it would cause the other socket in the plug to cease functioning, shutting off the light/plug combination on the desk. Every time the refrigerator cycled on/off, the tv would cut off. For the price and location, I would say fair or average. Will probably look elsewhere on my next business trip.

"Below My Expectations"
HBP25, 26 Juin 2016

We chose to stay at this hotel because of its location and access to Washington, D.C. Overall, this hotel needs to be updated. Our room was too dark at entry and we needed to turn on the light in the bathroom to see the items in the coat closet! The temperature in the room was pre-programmed and was impossible to reset. The furniture in the room was old and dirty. There were two full size beds in the room that were difficult to get used to after years of sleeping on queen or king size beds! The breakfast quality needs improvement. The utensils were poorly washed, and the dining room needs to be cleaned more often. The food items were average and unchanging from day to day. The overall appearance of the hotel needs updating, and items used by guests such as carts for moving suitcases must work! Compared to other Best Western Plus hotels that we have previously used (both in the U.S. and in Europe) this hotel is below par.

"Fantastic Stay"
rgarrett2016, 21 Juin 2016

It was a pleasure staying here and we will stay here any time we return to the Rockville area. The hotel is beautifully maintained, quiet at night, and easy to access. The fitness facility was always clean and the equipment is in excellent condition. We loved the fact that it was right off the 270 exit and close to both downtown Rockville and Potomac.

"Way past its prime"
Douglas C, 21 Juin 2016

Dirty, old, AC in poor working condition, noisy, substandard beds and linens (broken down, hair on sheets, overstuffed pillows). Bathroom small and dingy. I had never stayed in a poor Best Western, but now I have. Time for a serious rehab of this property. You get what you pay for, unfortunately.

"Great for family vaction"
Carla R, 20 Juin 2016

The staff was very helpful and courteous. The complimentary breakfast is filling and delicious. The shuttle bus to the Metro is a God send. It takes the worry and cost of parking out of the picture for a fun vacation with family.

"Great hotel."
rschmitt73, 19 Juin 2016

Clean, comfortable, accommodating, and a decent value...what more do you need in a place to stay? Good location, convenient to access and easy to get to your local destinations. The breakfast is available until 11 am, allowing you to sleep in if you so choose. Featuring hot items like waffles, eggs, potatoes, sausage, and bacon, along with many other items. The service staff at breakfast are friendly and helpful, as are all whom we came in contact with at this hotel. The only complaint centers around the bathroom. It is small...the door is awkwardly placed and the toilet is so low that I doubt tall people or seniors would be able to comfortably use it without difficulty. Otherwise, this hotel is a place I would stay in again when visiting the area.

"Great Hotel Near DC"
Kouhyar M, 16 Juin 2016

This is a nice facility with a reasonable price near DC metro. It's about 1 hour drive from downtown DC during the rush hour and half an hour during non-peak hours. The rooms are clean and have comfortable beds. Free parking and free breakfast buffet are among great features that this hotel has to offer. The staff were very professional and helpful. Our only issue was that our rooms weren't ready at the time of check-in. We had to wait for 1 hour for them to get ready. I recommend this hotel.

"comfortable and very friendly staff"
Nicole S, 14 Juin 2016

We had the King Suite room because we have 2 teenagers. The room was comfortable and clean and gave us enough room to spread out. The staff was very friendly and helpful and always said hello to us. The breakfast bar was good. They had a lot of food but I thought the eggs and bacon weren't cooked all the way. The best part was the shuttle they offered to the metro. We got free parking unlike a lot of other hotels. I would defininetly stay again.

"Worst experience with hotel staff"
Deb H, 13 Juin 2016

I was walking through the lobby, and a young woman who was on her cell phone, was complaining to a friend that the only way she could shut the door to her hotel room was by having someone on the inside shut it, and she stopped to ask the front desk person for the name of the manager. The gentleman told her that she could change if she wanted to, and she said oh I can change rooms? And he said no hotels you can get out of here. I was surprised by his reaction. So I asked the young woman what it happened before. She said that her first room was right next to the air-conditioning units, and she couldn't get her three-year-old daughter to sleep. She have to switch rooms, and they gave her anon-smoking room with burn marks in the carpet in the sheets. She asked to switch again, and she got a room with a washcloth over the smoke detector, windows that won't lock, and adore them only shut from the inside. I explained I was married to an attorney, who would be happy to take her case. She brought me to a room to show me. She was not exaggerating. She said she believed she was getting this treatment, because she had booked through Hotwire. I went down and asked the gentleman at the front desk to please switch her room. He invited me to leave as well

"Very accommodating staff"
wlk902, 09 Juin 2016

Having moved out of town two weeks earlier, we had to come back to town for an unexpected funeral. The staff at the hotel was wonderful, allowing us an extra early check in so that we could prepare for the viewing. The room was clean, and well appointed. The location is very centrally located off of 270, close drive to Metro and all the restaurants of Rockville Town Center. Would definitely stay here again.

"Comfortable but plain"
Kenneth L, 02 Juin 2016

This is not a fancy place, but certainly adequate for our purpose -- an overnight stay. We were a little disappointed that we did not know ahead of time that the pool was closed as we had hoped for our grandkids to swim. The breakfast was excellent. Main issue was that we could not connect to Internet, but we were not there long enough to care that much.

"Memorial Day Weekend 2016"
munyeria, 01 Juin 2016

Was on the 7th floor, very clean. Good breakfast. Polite front desk. Small but convenient work out area. Pool is ok. I had an issue with the TV and an engineer was sent to check on it but nothing was solved, he promised to change it the next day. I appreciated the effort.

"Best Western Rockville"
Gene M, 30 Mai 2016

Hotel was priced very reasonably for the area. Only problem was the poor AC system which resulted in limited sleep. Location and breakfast were good. This appears to be an old hotel with heat/AC coming out of the unit in the ceiling. Room would not cool even after serviceman came. Had we not unpacked, I would have requested a move to another room.

"Lizzie's DC Trip"
Barbara S, 30 Mai 2016

We had a minor glitch at check-in and originally were assigned the wrong type of room. We went back to the lobby and got the room changed very promptly to the Executive King with a sleeper sofa. The location of the hotel was very convenient for our purposes. There is plenty of parking space available. The staff were very friendly.

"Great value and incredibly well trained staff"
Paoniakid, 27 Mai 2016

Spent three nights here as part of a group. The hotel is away from the hustle and hubbub of the city -- sits on a few acres, the main business part of Rockville is at least ten minutes away. Great parking, but it is definitely a place you need a car or access to cabs. This is a large, well maintained facility with superb management. The facility managers checked in with our group several times and met a couple of special requests with ease. The management has trained the front desk staff and help well, they are all working at a level most larger hotels would dream of...I have traveled a great deal and know that competent staff are never an accident. The restaurant manager (Freddie) was especially helpful to getting our large group served as quickly as possible. The night before, I had flown in late without dinner, and the restaurant was closing in ten minutes. I was reluctant to order anything much that close to closing, but Freddie said "no problem, we will take your order" and the wings and onion rings I ordered and took to my room were nicely prepared. The restaurant has a limited menu of mainly snacks such as small pizza, calzone, and wings. I would definitely return here. The only reason it is not a ten was that my air conditioner was broken, although that was the only part of my room that was less than completely satisfactory, and it was not yet hot enough outside to matter -- the room had a window that could open and ventilated the room enough. When I reported it, the management jumped right on it.

"Fine for a One Night Stay"
Ellieod, 22 Mai 2016

If you're passing through then it's fine for a one night stay. Bedroom was comfortable and the staff were very accommodating. Shuttle bus into the centre was a great facility to have as we weren't driving. Breakfast was terrible, they do not have a restaurant or bar really as one room doubles up to do both. Floors sticky every morning, dirty tables, sticky buffet table and really not a pleasant experience. We returned back one evening at 10:00pm and were told the bar was closed, as far as I recall this is normal so no chance of a nightcap !!

"Staff was great!!"
Jean C, 20 Mai 2016

This is an older hotel, so it needs some help. Check in was fast and easy. The room has seen better days.There was some mold in the bathroom and the wall paper was starting to peel off. No fan in the ceiling, so after a hot shower it took a while to dry up. Beds were comfortable but the pillows weren't. Glad I brought my own hair dryer as the one in the room is the original one, and when I turned it on, pieces from the chipped plastic inside were blown out! The breakfast was excellent. The shuttle was extremely helpful in getting us to and from the Metro.As a tourist, I'd never attempt driving there! The staff helped in anyway they could. Extremely polite!

"Not for The Business Traveler"
MikeTweed, 16 Mai 2016

Stayed two nights on a business trip. Hotel is OK for families traveling on a vacation however, I would not recommend for business travelers who expect typical business accommodations. Mattress was not good quality compared to more upscale hotels. Room was on the dingy side (literally) as there was inadequate lighting levels in the room especially where the clothes closet was. Each of the two nights I was there large tour groups arriving in several buses checked in. The second night was very disruptive in the hallways with young guest banging doors, talking loudly in the hallways, etc. This occurred after 10 pm when I would expect some degree of quiet so guests could get to sleep. They must of been on a school trip or something. There was free breakfast but it was so so and very crowded.

"Reasonable for the price"
Gerry B, 12 Mai 2016

Front desk staff were very friendly and helpful. Which was a good thing as the first room we were assigned wasn't ready and the second room had a faulty door lock making it frustrating to get into our room. Conveniently located for our needs though and it was worth the one night stay.

"Great place to stay"
Kristen B, 12 Mai 2016

We spent 5 nights at this motel. Visiting the Wash DC area. The staff was wonderful, everyone was pleasant. The shuttle drivers were great. Even the lady in the gift shop went out of her way to get something we wanted. Our room was just right. Breakfast was always the same each morning and we enjoyed it. great place.

"Surprising satisfied"
Anthony C, 03 Mai 2016

Last minute need of a place to spend a night. Checked internet. Chose this place for the good price and location. Did not have high expectation. When arrived, it looked like a high end place. Service was excellent. The room was with excellent quality. Had been in other Best Western hotels before. They were very plain. Could it be the difference between Best Western and Best Western Plus ? I do not know. Never been in the Plus category before though.

"Good but needs some TLC"
Paula W, 30 Avril 2016

The rooms were clean and spacious but could use some TLC. The front desk area definitely needed some updating. The staff was not unfriendly but did not smile and seemed to be just be doing the job. The breakfast was good, many things to choose from and enough space for people to sit down and eat.

"Pleasant, Relaxing Stay"
Andre J L, 27 Avril 2016

As always, a pleasant, relaxing stay... very Courteous staff - (TASHAY, at the Front desk at 5 AM with her pleasant SMILE! / SALL at the breakfast bar, ALWAYS pleasant and smiling!!!!) We are planning to return... Rooms are very quiet and clean...

"Convenient with a couple of hiccups"
stick2theplan, 27 Avril 2016

We had a two night weekend stay here during Spring Break. The location is literally right on the highway so it is very convenient. Lots of parking. When we checked in it had been very hot out for that time of year and they told us we may experience temperatures in the room that were too hot or too cold and to contact them before 10 pm and an engineer would come and adjust it. I really appreciated that as we did need the engineer. The room was two doubles as shown in pictures others have posted. The beds are comfy. The TV remote was missing and we never did get one. The wifi worked though so we used Netflix instead. The room was clean and well maintained. We booked here specifically for the included breakfast at no extra charge. They offer juices, tea, coffee, cold and hot cereal, yoghurt, rolls, muffins, toast/bread, waffles, eggs, sausage, bacon. Good selection. The breakfast was well done on Saturday but Sunday was awful. They were out of butter and jam so everyone kept making toast and waffles and then dumping them. Who wants dry toast? I spoke to the kitchen crew person and he just shrugged. I don't think he spoke English. I went to the front desk and asked them to put up a sign to warn people they were out of butter but that was not done in the 1/2 hour I was in the breakfast area. There were delays in getting the hot foods, cutlery and plates as well so the seating area was jammed with people waiting. Probably they were just short staffed but with Spring Break school trips booked into the hotel they should have anticipated the heavy demand. Also on Saturday our room keys were deactivated and we had to get them reset as we were staying until Sunday. I would stay here again though. Overall it was a good place.

"wonderful weekend"
evelyn p, 20 Avril 2016

We were on the road on our way to maryland we were going to a funeral. So we weren't sure where we were going to stay. I got on my phone and started looking for the closest hotel I found Best Western in Rockville.. That was the best thing that could've happened. I called and spoke to Rocky I think I spelled it right. We got the king bed suite because it was my 3 kids and my husband and me. The staff members were so nice. The room was very clean nice space. The bed was amazing it was so comfortable. The breakfast was great!!!! I highly recommend this hotel! BEST WESTERN PLUS in Rockville MD. I will return thanks Rocky again!!!!

"Très agréable"
Mathias J, 20 Avril 2016

Well located near Washington DC. Easy to park a car.People working here are very nice. If you travel for tourism, it's a very good place, DC is a beautiful place and there are a lot of thing to do see in Maryland and Virginia.After a long day, it's pleasant to come at this hotel.

"Pleasantly surprised "
Concerned38, 19 Avril 2016

Pleasantly surprised by the accommodations of this hotel. Sleeping room was VERY large. Decor was modern and appealing to the eyes. Room was very clean. Lobby restaurant has a limited menu, but affordable prices. Restaurant staff were very friendly. Front desk staff were also polite

"Not So Friendly Staff"
Chris R, 19 Avril 2016

If you happened to need anything after the housekeeping staff leave for the day you are out of luck. The front desk staff refuse to bring it to your room as they say that they are not allowed to leave the desk to bring it to you. You have to go to the desk to get it, even thought there are two staff members on. Also if you have a noise complaint about yappy dogs they do nothing as well. Just want to say Hi to Bailey the yappy dog next door to me

"Anniversary vacation"
Dwayne L, 17 Avril 2016

My wife and I stayed here and it was wonderful. Staff is very accommodating and room was clean. Shuttle gets you to the Metro Station and will pick you up before 9p. Breakfast was OK not the best but far from the worst. Plenty of restaurants near by if you don't want to use the in hotel cafe. If ever on the Rockville area again I'll definitely look to stay here again.

"Business or Pleasure"
William Charles A, 15 Avril 2016

This property is a class act. We had great service on our Washington, DC vacation. The hotel has a free shuttle to the metro station for convenient connections throughout the metropolitan area. We parked our car and avoided the traffic for a few days. This is a business traveler's hotel that worked wonderfully for a couple of tourists.

"Nice, convenient hotel"
yupiwasthere, 08 Avril 2016

Clean, well-maintained hotel with friendly staff. Not located in a scenic or walkable area or near stores, but very convenient to Washington DC area towns and major highways. Rooms are large. Stayed in an enormous 2-room executive suite. Rates are very fair and reasonable compared to other nearby suite hotels. Water pressure is great, WiFi is fast. Free printing in lobby. Only criticism is extremely thin and uncomfortable mattress on fold out couch in living room of suite. They should really invest in nicer sofa beds. Main bed and pillows were, by contrast, very comfortable.

"Good hotel and you get your moneys worth"
Natasha M, 04 Avril 2016

I was pleased with the convience of this hotel. They have a business center which allows you to print boarding passes etc. The shuttle service stops running at 9 pm which made it difficult for my stay because I was in the city until past 10pm. The breakfast was average. They served the same things daily. The value of the room was good. The service by the night employees was excellent. The day employees seemed very disinterested. The gift store in the lobby is priced very reasonable should you forget any necessary item, Even sweatshirts or other memorabilia you want to purchase is reasonably priced.

"Pet friendly, conveniently located"
Yelena S, 04 Avril 2016

Overall we are satisfied. Positive: We traveled with a dog, and choose this hotel because it is pet friendly and conveniently located not far from Washington DC. We did not have any problems with our dog staying with us. The breakfast is good. The staff is pleasant and helpful. Negative: The bedding - pillows, comforters and sheets are old.

"Nice hotel"
Melanie A M, 02 Avril 2016

Stayed at this hotel for business. Always appreciate free internet and free breakfast. Ask for a room that's not near the elevators. I didn't and was faced with children running back and forth to the ice machine until I put a stop to it.

"Budget friendly is all I can say about this place. "
hoosierduckman, 01 Avril 2016

I booked this hotel based on other reviews. I wanted to be away from the city to keep the price and traffic down. The hotel is older. The room wasn't dirty, just dated. The fan in the bathroom didn't work, so the ceiling had condensation water droplets dripping from it. We discovered that the air conditioning doesn't work very well either. The last night, I turned it down as low as it would go and it was still too warm to be comfortable. The breakfast was awesome though. There were a lot of options for us. The restaurant has a very limited menu, but was good. We didn't use the shuttle, but it was always there and other guests seemed to like the service. We had a great time in DC, and the hotel served its purpose. But had we need to spend more time other than just sleeping, I'm not sure we would have been happy. Probably will look elsewhere the next time.

"Good value for the area"
Christopher C, 27 Mars 2016

Great breakfast, comfortable bed. The evening restaurant wasn't much of a restaurant - pizza and bar food fare.Slow service, too. Good value for the DC area. Shuttle available to the Rockville Metro stop every hour on the hour, but we didn't use it - we wanted to be out at 7:30 so we chose to drive.

"Not a top choice "
Jay G, 23 Mars 2016

This hotel is in a business park area with little within walking distance. Heat in the room was out and a colleague reported it was not working in his room. There was no extra blanket in the armoire either. I used towels from the bathroom to stay warm. I informed the desk about the heat, but it wasn't fixed by that night. Breakfast buffet was ok. Restaurant menu at night is limited.

"Heat didn't work, and staff unaccommodating"
Steven J G, 23 Mars 2016

The hotel is very affordable for the area, and while it is a little run down in places, overall it is clean and well kept. I would give this an excellent rating, except that the heat in my room didn't work. It was a little cool when I checked in (so I turned up the thermostat a little), but downright cold when I woke in the morning and we getting ready. Upon checkout the desk staff was dismissive and unaccommodating. He said he couldn't do anything to help, and if I complained the night before they could have fixed it.

"Vacation"
pamd826, 23 Mars 2016

Great clean hotel!! Everyone at the desk was very helpful. Wonderful shuttle service to and from the Metro. Warm, delicious breakfast buffet in the morning. Loved our stay, would come back again. Not a lot of eating places around the hotel, but we ate before we left downtown.

"Rockville best western"
Danita S, 21 Mars 2016

The Best Western PLUS in Rockville, Maryland is a great place to stay. The rooms are not upscale, but very comfortable with all of the necessities. The shuttle service is awesome - roomy and comfortable ride to the DC area metro station, and to many shopping areas. Breakfast is a nice spread of eggs, bacon, sausage, fresh fruits, potatoes, waffles, yogurts and breads - along with the usual juices, milk, and coffees. It's a great start to the day - especially if you are touring DC. We can't say anything negative about our stay!

"Best Western Experience"
Fernando C, 21 Mars 2016

hotel is clean; shuttle transfer very reasonable and somewhat accommodating; restaurant food is okay but recommend a change of menu from one day to the next and not the same daily; entertainment (tv) is okay but still needs upgrading. Overall, I would recommend to others.

"My boyfriend and I were fairly comfortable here"
User, 19 Mars 2016

My boyfriend came into town to visit. This was my first time at a Best Western and I was fairly impressed. We liked the setup of both of our rooms. We loved that they are one of the few hotels that still serve breakfast. The breakfast is eggs,bacon sausage, toast,waffles etc. The only thing we didn't like was the fact that we couldn't change our room temperature when we wanted to the temperature was either too warm even with the heat off or too cold even with the A.C. off. We went and bought a small heater to heat up the room. I wish there had been a better solution to the problem. I understand the building is old but still . You can also hear people walking through the hallways through the door. But overall we were pretty happy. We would definitely come back.

"Close to metrorail"
muhammadk928, 18 Mars 2016

Provide shuttle service to metro rail station every hour. Should increase the frequency and do it every 30-40 mins since the station is close to the hotel. No room service during night time, got to go to front desk if you want to get something eg. towel.

"A great place for an affordable price"
heidemariemac, 16 Mars 2016

I use this hotel often because of its LOCATION and reasonable rates. The rooms are comfortably furnished (I have had only the 7th floor experience), the amenities include all we need for our stay (which is medically driven). Parks to walk are near-by, which provides a nice change of scenery from the bustling highways of the DC area. We haven't used the Shuttle service, but it is available, too.

"Great Staff and a convenient hotel"
Tim D, 08 Mars 2016

I recently stayed at this hotel while on business in the Rockville area. I grew up in this area and hadn't noticed how much it has changed. The hotel was a great location and the staff was great. They provided a great room (a suite actually) with comfortable furniture, two good TVs and even a refrigerator that I needed. Everyone was friendly and helped me figure out where things were in the neighborhood. The General Manager even watched over the great breakfast to make sure everything was done right. They had a great Business Center that was free to use and coffee in the lobby in the evening and morning. GREAT !

"Comfortable room, with breakfast included"
Mishjam, 06 Mars 2016

My two night stay was enjoyable, the view from the room was spectacular, esp when it snowed and the trees were covered the following morning. Staff was professional. Restaurant staff were exceptional. Room was clean and beds very comfortable

"The worst hotel ever. Very dirty!"
sperezny, 04 Mars 2016

When we walked in the front door it smelled like gas. We got to our room and showered etc. when I went to turn the bed down there was a tissue in the linens! Then I found two different types of hair! The bed also seemed slightly discolored in the middle of the bed. I'm posting pictures of everything I found here. After having driven 15 hours we needed to sleep. I went to the front desk and demanded to be moved to a clean room and had the front desk person go with us to verify. We were upgraded to an executive suite. When we got to that room it clearly smelled liked marijuana! Bed was cleaner. That room had some stains on the carpet that looked like blood! The carpet in front of the sofa was very stained as well. The staff said they have complained to the manager many times about these issues and the manager does not want to do anything about it. They also said that the front desk manager and general manager do not work on weekends! This place is full of truck drivers and that's fine but the place is terrible. It needs a large investment of working capital through an investor and complete remodel as well as new management. Don't let the other reviews on this page deceive you! I know it's inexpensive but it's worth spending a little more money and not dealing with the filth and lack of interest.

"Near the Red line into DC"
Ashley H, 28 Février 2016

This was a nice clean hotel, near the metro(free shuttle to the metro), nice helpful staff, great included breakfast. We really enjoyed our stay. The beds were comfortable. It is very close to the metro. We were able to hop on the red line into DC. I will stay here whenever I visit DC. I also cannot wait to visit again to explore Rockville, MD itself. Seemed like such a nice city with plenty to do. I highly recommend and will stay here again.

"Worry Free Stay"
Diana D, 22 Février 2016

I was there when the roads were iced over on Monday and there was no travel to be done. I was able to remote into my office and work. No down town and therefore I was still able to complete my assignments on time.

"Family Vacation"
SamEdmonton, 17 Février 2016

We are a family of 7 with all 5 kids less then 10 years old. Able to get a joint room as max 4 people per room. The kids liked the hot breakfast which was included in the stay. Each room came with a small refrigerator and microwave which was handy for snacks for the kids who are always hungry after the meals. Although no walking distance restaurants, there are good ones short drive away. The staff was very friendly. The metro was 8 minutes away and you could use the free shuttle, or use own car. We will certainty stay there again.

"Clean and amazing customer service!"
Marc L, 17 Février 2016

When my wife and I book a hotel room all we could ask for is that the hotel in general as well as our room are clean. In addition, customer service must be at a minimum, good. Our experience with these two critical components at the Rockville Best Western were experienced in spades. We will certainly be returning to this hotel in the future.

"Nice, clean accommodations for the value"
PaulTravel25, 16 Février 2016

My wife, daughter and I stayed for only 1 night, as we attended a nearby event. Our room was very clean, roomy and the temperature controls allowed us to keep the room comfortable during a freezing day. The beds and pillows were very comfortable and the mini-fridge/microwave combination was very convenient. The staff was friendly and helpful. Convenient location, just off Interstate 270, with a variety of stores and fast food restaurants within a 10 minute drive. The business center's computers were convenient. The complimentary breakfast was really good; scrambled eggs, potatoes, sausage, bacon, fresh waffles, mini-muffins, apples/oranges, yogurt, cold cereal, milk, coffee, tea, hot chocolate, assorted juices. They also have complimentary coffee and tea throughout the day in the lobby. I would stay there again.

"Awful stay"
rochele m, 13 Février 2016

When we arrived,, there was another family saying they could smell gas and being ignored by the front desk staff, who were much overworked. The phone in our room would only allow us to phone the front desk and the heating was really noisy. It took two calls before someone came to look at it. The person didn't speak much English, so it took a long time to explain what was happening with the phone, and I don't think he ever understood it. He removed a panel on the ceiling, banged some stuff there and replaced it. Dialed 0 on the phone and talked with the front desk. Then said all was fixed. In fact, nothing was fixed. The restaurant was closed. When we asked why we were told in a rather flippant manner by front desk staff that perhaps because it was God's day (it was Sunday). A very frustrating stay.

"Pleasant place to stay"
Shirley B, 13 Février 2016

I had business in Rockville and the free shuttle was great. There is nothing near the hotel to walk to, however and no restaurant so you need to bring carry-out food for dinner. The room was small but clean and comfy. Has a microwave, coffee pot and fridge.

"Nice Hotel"
Tim H, 08 Février 2016

Very nice hotel. However, the breakfast is the same food everyday, dry scrambled eggs, hard potatoes, and microwave bacon. The tv's in the room work but the picture is always fuzzy. Soda out of vending machine is $2.50. You're better off walking across the street to the gas station. It's much cheaper and a better selection. But the rooms are clean and the beds are comfortable.

"well taken cared of"
Nino W, 07 Février 2016

Was snowed in during major snow in the area and ended up staying for three nights. Room was clean and the hotel is well maintained. There were many customers in the hotel. Hotel were fully staffed and everything went smoothly. They even cleared up the snow from my car. Breakfast was very good would say above average compared to other hotels.wi-financial worked perfectly. Will definitely return.

"FIne for a Night"
nicolescott302, 05 Février 2016

This was a convenient place to stay to get to Metro to go into DC for a training. Room was not the cleanest. And neither was the restaurant. But nothing we couldn't handle. Also, air would not work. Didn't report either as we didn't have the time or energy to deal with it but I think these things should be checked by staff more often. Especially the cleanliness.

"Good hotel, problems in room"
764kashifh, 04 Février 2016

Overall good hotel, with good location, free breakfast, and free wifi. Unfortunately, room I was staying in, the bed had bedbugs. I would hope that this is brought to the attention of management and fixed, otherwise this hotel is a good value.

"Stay away if you wanna get lung cancer!"
Gueysh A, 03 Février 2016

I was very disappointed with my stay at this hotel. To start off the receptionist did not want to honor the online price unless I book the Hotel from Hotels.com which was not much of a problem because I was able to do it easily and save a bunch. I booked a 2 night stay at this hotel while on a road trip from Florida to Washington DC with. The Hotel seemed decent and comfy, quiet, and the neighborhood seemed fine (was so wrong). It was minutes away from Washington DC and some pretty nice shopping centers. Now comes the "good" part. The hotel claims to be a 100% smoke free environment. and I have booked obviously a "Smoke Free" room. The receptionist made sure it was clear that the hotel is Smoke Free and signs were posted every where indicating that if a guest was found to be smoking in the room they will be charged a $300 fee for damages. When going into the room I was super cold, mind you the Snow Storm Jonas had just left up to the north east a couple of days after I arrived in DC. I cranked up the heat and it barley did a thing to keep things warm. I didn't make a big deal because it's easier to stay warm than it is to keep cool. As I sat in the room getting comfy and ready to go to bed I noticed a faint smell of cigarettes creeping into the room. It was coming from a vent in the bathroom. Since it wasn't that much of a smell I just let it slide. When it was about to be night 2 the smell started to get worse so I decided to give the receptionist a call regarding the smell letting her know that the cigarette smell was creeping in. I clearly stated to her that I have asthma and do not want to be blamed for the smell and be charged $300. She just apologizes and said she would have her security investigate where the smell was coming from. She never insisted that she would change my room. I let it slide for the night. I was tossing and turning all night because the smell of cigarette and finally woke 4am in the morning by noise from the next door quests and the most suffocating smell of cigarettes in my room! I was agitated and called the receptionist again. I spoke to her as calm as I could because I did not want to cause any problems. Once she heard me mention the room number she gave me attitude... "Oh, you ALREADY called about your room smelling like cigarettes and you saying to not blame you?" I acknowledged that I have called and told her that it is only getting worse. She responded with... "What do YOU want me to do then? You are going to check out at 12pm you want another room? We said we were going to investigate. YOU should've said something then" I told her I would have accepted the room change if I was given the option last night. I was so upset that I told the receptionist I was let her know if I wanted to change. I didn't want to bother gathering my things as I was too tired and had a long day of driving back to Florida. Upon leaving the room to get my breakfast I was approached by one of the guests on my floor getting in my face wanting to know if it was me complaining about noise. I was followed and watched the entire time I tried to eat my breakfast. I never felt to victimized by the not so helpful staff and by the creepy people staying in this hotel. This is NOT the place for a single women or anyone for that matter. This place needs to be shut down.

"Praise long overdue"
Simplicity, 02 Février 2016

We stayed here for about one month while our son was in the hospital at the National Institutes of Health (NIH) in Bethesda, MD. NIH is about 3-4 metro stops away & the hotel has a shuttle to take & pick you up from the metro. They will also take you to 3 shopping centers - one with my favorite Guapo's Mexican restaurant. Staying this long we really got to know the staff & they were very friendly & sympathetic to our son being ill. Every morning we had the best breakfast of any hotel - real scrambled eggs (not powdered) fried potatoes with green & red pepper & onions, sausage links, bacon, muffins, toast, yogurt, fresh fruit, waffles, coffee & tea. The beds were comfortable, but the pillows were a little bulky. The room was very quiet the whole time. If you are going to NIH this is an excellent alternative to staying in expensive Bethesda. We would definitely stay here again. We stayed in 2014.

"nice hotel but not perfect"
L P, 01 Février 2016

Stayed there overnight, one week after the big blizzard. The hotel is easy to get to, right off of Rt. 270. It sits on a hill and is away from the traffic. I would think that one week after the blizzard that the parking lot would be completely plowed. It was not. Over the half the spots were not usable as they still had snow on them. With a big family party in the hotel, there were not enough spots for guests. Hire a plow!! The lobby is very nice. With the party going on ion the ballroom, there were younger kids running through the lobby and yelling. Not a good first impression. Our room was very nice, a standard king room. We were on the top floor (7th) and it was quiet. We were two doors down from the elevators and we did not hear it at all. The room was clean. The bathroom needs some sprucing up. The bottom of the frame on the bathroom mirror is peeling and needs to be replaced. The grout needs to be cleaned as well as the back of the door. There are a lot of ethnic restaurants within a mile or so of the hotel. We were looking for something easy and were able to find a Panera. The check-in was easy but the two young men behind the counter were busy with their own agendas. However, the young lady at the desk for check-out was very friendly. They had a nice assortment of food - both hotel and cold - for the free breakfast. However, the hot items were not hot and just so-so. Can't go wrong with cereal. The breakfast attendant was very nice. I would probably stay here again if I am in the area but it is too busy (traffic) for me. This is more of a business hotel.

"Capacious room, powerful shower, great breakfast, nice staff!"
Burkbob, 31 Janvier 2016

My wife and I were recently in the Rockville area to attend a concert and we booked a non-smoking room at the Best Western Plus. We were very pleased with our accommodations: the room was large, our king bed was very comfortable, and we were able to regulate the heat in our room quite easily. I've always found it interesting to compare hotels/motels in terms of their showers. Some places have problems with hot water; others have somewhat weak showers so that you can't be sure if you have washed out all the shampoo from your hair. Our room had a strong hot shower that woke us right up just as it should. We loved the photographs that lined the corridors on our floor and we were very impressed by the wonderful variety of breakfast items available (bacon, sausage, eggs, yogurt, cereal, pastries, among others) as well as the size of the dining area. The whole hotel looked very well maintained and the staff were friendly and welcoming. And here's a great extra: the Best Western Rockville has a shuttle that will drop you off at the Rockville Metro stop - something to keep in mind if you're visiting the DC area. We'll definitely be staying here next time we're in Rockville.

"Great Price and Good breakfast"
Mark M, 31 Janvier 2016

Great stay for the price and loved the free breakfast and internet. the location was very close to our family in Rockville Maryland. Rooms were very nice, bed was comfortable. The only thing was the fridge made a noise but nothing to bad.

"Stay away - infested with bed bugs, wouldn't give me refund!"
TheFigster N, 18 Janvier 2016

This hotel would not be so bad, except for the fact that my room was infested with bed bugs. I stayed there 2 nights, and noticed little specks of blood on the sheets, and was itchy. On the third morning, I actually found a bug on me when I woke up. I took the bug and went down to the GM, and told him I wanted a full refund, that I was leaving. He said the best he could do was to not charge me for the day I found the bug! I have had to dispose of my luggage, my clothing, and about $500 of academic books that are very hard to replace. STAY AWAY.

"Excellent Value for Suburban MD"
Christopher S, 14 Janvier 2016

This is a very clean, quiet, pleasant and inexpensive hotel. The breakfast is good. This is one of the best hotel buys busy in the Bethesda, MD - Rockville, MD area. Staff of the hotel are friendly, helpful, and very professional. There is easy access off and on Interstate 270.

"My favorite hotel"
Joan W, 13 Janvier 2016

I really enjoy staying at the Best Western Plus in Rockville, MD. The staff are very friendly and professional, the rooms are very nice (great bed, great shower, fridge and microwave, great view from upper floors). They provide an excellent free hot breakfast, and an hourly shuttle to the Metro with on-call pick-up service from the Metro. I've stayed there multiple times and the experience is always good.

"Recent trip to D.C."
Nick S, 12 Janvier 2016

I stayed at this hotel this past weekend. They ran out of the room which I reserved, and they were very friendly and apologetic about the fowl up. They up graded me to an executive suite, which was very nice. The hotel was very clean, with a friendly, helpful staff. Good business hotel

"Great place for the price. "
Joseph D, 10 Janvier 2016

My wife and I stayed for 3 days to visit our daughter. The room was spacious and clean. The decor is a little dated, but overall well worth the price of the room. Bathroom was small you can't open the door if someone is standing in the room breakfast was really good what a decent selection

"Past times were better"
RBB112367, 06 Janvier 2016

I have stayed at this hotel on several occasions and have always had a pleasant experience. This last time was a little different and although the staff did a nice job to accommodate and fix the heat problems i had in my room i was unhappy having to wait to get warm. Nice hotel but old building and in need of major updates.

"Great choice"
Jack F, 31 Décembre 2015

Heading out of DC and late at night, but the desk clerk had a great holiday rate and accepted our dog too. Lots of area for dog walking. The bed was very comfortable. Breakfast good. Enjoyed it so much we stayed there on our return trip.

"Bats??? waiting on animal control."
Amcurtis1, 27 Décembre 2015

I Booked several nights in December 2015 while displaced from our home. We checked in to discover that there is no A/C in the winter The boiler was switched over to heat for the winter. Unfortunately it is in the mid 70's during the day and the rooms are HOT. We managed to get switched to a room that was cooler than the first one and got the windows open what little they would come open. Unfortunately Many bugs and apparently a bat have flown in the window and they refuse to leave. It is now past midnight and we are waiting on animal control to come remove the bat from the room. The room was clean and the breakfast was good but I would not recommend this hotel.

"Friendly, comfortable"
Stephanie H, 22 Décembre 2015

Great quality for the price! Staff was exceptional- personable, helpful, and friendly. Easy to get to from 270. The room was quiet and clean. I'm pretty particular about cleanliness in hotels, too. Whenever our travels take us to the area we will definitely stay again.

"Nice Lobby, Rooms satisfactory"
penguin3, 15 Décembre 2015

Hotel has been updated with modern lobby. Staff friendly and professional. No issues with room decor and cleanliness. Bed and pillows very uncomfortable, a lot of traffic noise through out the entire night. Ask for a room on the backside of the hotel, with a lower number to avoid traffic noise.

"Very nice facility"
Lissa E, 07 Décembre 2015

This is definitely upper end hotel with informative front desk clerk. Breakfast was pretty good with quick clean up by wait staff. I would stay here again. Very quiet during the night and I am a light sleeper.

"Overall Okay, Easy Parking, Nice Workout Space"
Robert B, 04 Décembre 2015

This is not a premium hotel but my room on 6th floor was clean and roomy. Free breakfast and plenty of parking. Bathroom was constructed of nice materials. Has pool outside and many machines to work out with. Refrig in room and a safe. View was nice but overall everything was average. Located in an office park very close to I-270.

"Not Happy"
Monica S, 20 Novembre 2015

Here is a list of the items that I had issues with. 1. gave me an occupied room when I arrived at 2am. 2. then put me in a Handicapped room 3. Advertised new beds (they were lumpy) 4. Advertised HBO- there was no HBO

"Fine not the best in this area"
Saqib C, 18 Novembre 2015

The hotel is fine for the value it charges but not the greatest for business trips. It, however offers a shuttle service to the nearest metro service and a local village shopping centre. The staff is fine, not the greatest. The breakfast and internet are free. The internet is good, the breakfast is below average. The rooms are fine. Beds are too hard and stiff. Anyways, I am going to think twice before staying here next time due to cumulative factors.

"Great Hotel"
16judyw, 10 Novembre 2015

This hotel was really great and the price was good. The rooms were nice with a comfortable bed. The service was good and the breakfast was really nice. Have stayed here before and would stay again for sure.

"Highly Recommeded Alternative for Business Travelers"
Vincent A, 07 Novembre 2015

The Best Western Plus Rockville has clean comfortable rooms, attentive, professional staff and free buffet-style breakfast. I stayed there recently while attending a conference in "North Bethesda" for less than half the price of rooms at the conference venue (a mediocre, overpriced large chain).

"Air conditioning was not working"
Noritoshi K, 29 Octobre 2015

I could not warm up my room. So I turned off the SW. Then the room temperature became OK for me. Maybe, it is a seasonal reason. I stayed there October. Other things were OK. The location is demoted from DC, but not too far.

"Good value in MD area"
Lianne J, 26 Octobre 2015

-Easy to get in and out. -Parking a big bonus. -Bfast and coffee were easy to get to in the morning. -Thin walls, so watch the hanky lanky! -Rooms are large, but of course the bathroom is the smallest, with fewest amenities. No makeup mirror, poor lighting, etc. -Careful with the outlets in the base of the lamps- they only charge when the light is on! Makes for a big surprise in the morning when your phone isn't charged because you didn't sleep with the lights on!!

"exceptional value"
Ron Z, 26 Octobre 2015

This hotel serves a terrific breakfast with a dining area large enough for dozens of guests at the same time. There was a server present at all times keeping food replenished and fresh and cleaning tables. This property offers free shuttle service to the train every hour on the hour, has a top notch staff, and very clean and comfortable rooms. The onsite restaurant has great food at reasonable prices. They provide a phone number to you so when you return from the city on the train they come to the station to pick you up.

"Suite"
William F, 25 Octobre 2015

Very impressive suite... had a good stay, plenty of amenities and the suite itself was roomy. Good location i.e. easy to find and access (easy on and off interstate) - Staff was very helpful, very professional.

"Convenient, Comfotable Good Value"
Ernjack1972, 21 Octobre 2015

It has been a few years since last stayed at this hotel. It remains at good value with a very convenient location near I-270 in Rockville. The price is reasonable, the room is large and clean with a microwave and fridge. Good TV and Wifi. Comfy bed, but cramped bathroom The lobby is bright and the staff is friendly. Breakfast is average at best. It could include some fresh fruit. A nice thing about this place is it's convenience to Montgomery County, but without the nasty congestion of the Rockville Pike. Some good eats around the corner on Shady Grove Road.

"Stolen ipad"
Eric H, 13 Octobre 2015

We checked out of the room and my daughter let her ipad under her pillow. We called the hotel and the said no ipad was turned in from housekeeping. There is no question that the ipad was under the pillow on the bed. If they made the bed or changed the sheets they would have found the ipad. What is wrong with people!!

"Nice Stay"
Jere C, 10 Octobre 2015

LIke the hotel, clean etc. Had bad experience with door lock ...make couple trips to front desk and had to wait for maintenance man after working all. Recommend but you have to be small to fit into bathroom...door is always in the way...very small! No restaurants in area or services.

"Traveling Through"
Angelina G, 10 Octobre 2015

Clean, friendly staff, great atmosphere, good brealfast. Comfortable beds. I like the fact they have protective covers on their matresses. The front desk is always helpful and informative. Breakfast is fresh, hot and filling.

"Very disappointed."
romarosie, 05 Octobre 2015

The bathroom edges all had mold, the wall paper is peeling off the walls, the mirror and every painting has chips and chunks missing from their frames, the towels are old...this place is not as described by other travelers. I'm not hugely picky either. For $140, it shouldn't feel older than a Super 8. Overall, the rest of the reviews made me pick this instead of the Hyatt and I'm not sure what they had in their room that I didn't but it's not what they described.

"Our stay at the best western"
Dale D, 02 Octobre 2015

The staff was very helpful, they shuttled us to and from the metro train (subway) station, assisted us to book a room at a other hotel when they were booked up for the second night. They had a excellent free breakfast. Rooms were average, but much better than others in the area.

"Good Hotel & Good Location"
Brendan O, 01 Octobre 2015

The hotel is an older property but has been recently renovated. It is clean and the rooms are large. It is pet friendly, which is a bonus and has plenty of grounds to take them out. The location is pretty convenient. It is just of I-270 a few miles outside the Beltway, ideal for coming into DC from the northwest. The Rockville Metro is a 5 minute drive.

"Perfect for my stay and travel to D.C."
Donelle S, 29 Septembre 2015

The Rockville location is ideal for business or pleasure! I highly recommend the hotel to anyone who prefers quality and comfort at a reasonable price. The staff went out of their way to make my stay effortless!

"Lovely location with excellent service"
Terry C, 28 Septembre 2015

My husband I travel to DC frequently for business and pleasure. We tried a variety of hotels/motels in the area until we stayed at the Best Western Plus in Rockville, MD. Hands down, for quality of service and cleanliness combined with convenience we have found this site to be the best of all for cost. Since the first stay we have elected to return here every time. We particularly enjoy the suites when we have to stay for more than one day. Also, the staff have always been helpful and quick to respond to any issue we have brought to their attention. We highly recommend this Best Western Plus Motel.

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