Best Western Plus Rockville Hotel & Suites,  Rockville

4.0/5  - based on 1025 guest reviews.
1251 W Montgomery Avenue, 20850-3133, Rockville, United States - See map
+1 301 424 4940 +1 301 424 1047

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 1024 traveler reviews
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Our Rockville hotel features government rates in the Washington DC area, along with a convenient location close to Washington DC. If you need easy access to business travel in Rockville, MD, our hotel is in the perfect location. Hotels near Rockville, MD provide a great location and an unbeatable value. Washington DC is just 12 miles away, which makes it easy for our Rockville hotel guests to go into the city for leisure, sightseeing or business. Complimentary wireless Internet is available throughout the hotel to make guests feel right at home. We also offer a free shuttle to the Metro, shopping and dining at our Rockville hotel. Before a full day of sightseeing or work, you need a great, filling breakfast to get started. That's why we offer a free, hot full American breakfast buffet every day with waffles, pastries, fruits, cereals, yogurt, juice and 100% Arabica coffee. Hotels in Rockville, MD have a superior location that allows for easy traveling. Government travel in Washington DC and Rockville is also simple with our meeting facilities, and we regularly host government employees at our Rockville hotel. The National Institute of Health (NIH), BAE Systems, Aeras and Rockville businesses all choose us when planning a corporate event or business travel in the region. With our free shuttle to the Metro, we're just steps away from Washington DC's major attractions. Our Rockville hotel offers a great value compared to the prices of downtown DC hotels. TripAdvisor and guest reviews agree that our value, spacious accommodations and friendly service make us a local favorite. For your next trip, stay with us and enjoy well-appointed rooms and the best location in town. Whether you're here for government business or simply on vacation, we'll take care of you. Luxury bedding, peace and quiet are all yours at our Rockville hotel. Book your private room at Best Western Plus Rockville Hotel & Suites and enjoy a great vacation! Enjoy your stay. Management reserves the right to not provide accommodation to persons of an age of less than majority unless accompanied by an adult. Proof of age may be required at check-in.

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Room 1

Guest reviews


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based on 1024 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
397
Verygood
 
320
Medium
 
176
Poor
 
70
Horrible
 
61
Business Business 257
Couples Couples 220
Family Family 381
Friends getaway Friends getaway 63
Solo travel Solo travel 74
Cleanliness
Location
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Service
Sleep Quality
Value
Best Western Plus Rockville Hotel & Suites,Rockville
  • 2
    « MY 2-day stay at BWP »

    When I read the other reviews, I had to wonder if I had stayed at the same facility. I stayed two nights, about a week ago. It took almost half an hour to check in. When I got to my room, there was no heat. I called the front desk, who sent up someone to check the (excessively loud, non-functioning) heating unit. No luck. He left, saying he was going to try to get another room for me. About a half an hour later, he returned and told me he had gotten me an upgrade to a suite. I packed up and headed off to my new suite, and discovered... Guess What... NO HEAT!!! By this time, I was too tired to fight, so I just went to bed. Breakfast the next morning was the typical hot/cold buffet and was fine. The next morning, however, I arrived an hour after breakfast had started and found nuked bacon, burnt, dried scrambled eggs and refrigerator-cold sausages. Yummm. I opted for an overripe banana and a small yogurt. My suggestion: next time you are in Rockville, check out alternative lodging.

    2
    « Poor customer service »

    3 separate occasions we contacted the front desk about a problem in our room (missing tub stopper) and all 3 times it was ignored. The problem was so easy to fix but they ignored the problem, continually.

    5
    « Good stay and reprieve from DC traffic »

    We arrived pretty frazzled from the crazy DC traffic( probably as bad if not the worst I have seen in the USA). We were pleasantly greeted by a good receptionist and found our rooms to be clean and tidy. They offered to enroll us in their frequent visitor plan which we immediately did. I always partially judge a room by the quality of the shower and their showers were good. Would stay here again if I have to visit Rockville again.

    5
    « A great friendly hotel easy of access »

    I always stay at this Best Western when I need to be in the DC area: I can drive to the Metro (Red Line), leave the car in a parking garage and be downtown within half an hour to visit museums or in the National Archives doing research, I can also drive out to any place in the US without having to go thru' town. The staff is very friendly, ready to help if need be. They make you feel welcome. The rooms are large, many have been renovated. The only thing missing for the time being is a restaurant for dinner but it will come.

    1
    « delapidated rooms »

    Blood stain on the rugs, thermostat does not work, furniture falling appart, paint patches hanging from the ceiling, more suitable for school outing stop than family or business stay. Could not sleep since each day a new busload of kids run across the corridors

    2
    « Won't return »

    Beds are comfy, hotel needs an update, construction all around means little parking, heating/cooling works in some rooms not others, pool closed, some door handles upside down, tacky art, staff poorly trained and don't follow through on requests. No restaurants within walking distance. If you can afford a little bit more you'll be happier at a different hotel.

    3
    « Watch your credit card, »

    I stayed here on April 7. My rate including taxes was 102.47. I checked in and signed the registration for that amount. Imagine my surprise when a short time later I got notice from my credit card company I was charged 119.06. I checked with the front desk this morning was told they always add 15% then refund after checkout. Clerk then pointed to a placard at desk. I pointed out placard said that only applied to debit cards but I used a credit card. She said I would get it back in about a week from my credit card company. WHY are you charging the extra 15%? This is a franchise location. Does best western know you're doing this? And if you are tell customers. It shouldn't be a surprise.

    5
    « Great Location for DC »

    Very pleased with our stay. The location is close to a Metro station with lots of parking making it very easy to get into DC. The breakfast is pretty standard but was well tended and continuously stocked by very pleasant and courteous staff.

    3
    « Adequate hotel »

    This hotel was fine. Service is average. Location is good but expect lots of traffic if you plan to visit around. The hotel is close to 270 which has lots of backups. Check In - went smoothly. Would have been nice if the lady checking us in had smiled. When it comes to customer service one of the best and easiest things to do is smile. Room Service - N/A Restaurant(s) - breakfast is included with your room. It is a full buffet style breakfast, all you can eat. Includes scrambled eggs, link and patty sausage, potatoes, make your own waffle, cereal, muffins, yogurt, coffee, tea, and juices. Food quality - average Temperature - good Service - self serve Beds - we had a King bed Sheets - fime Pillows - fine Comfort - good Nightstand (s) - had two! Bath room - Number of sinks - one Water pressure - fine Hot water - could be pretty hot Products - ok Counter Space - adequate Magnifying mirror - No Shower - tub shower Tub - yes Towels - 3 towels, 2 hand towels, 2 wash cloths Hair Dryer - yes, but does not have a cool setting/button Electronics - clock radio with sound machine, Flat screen TV, safe Housekeeping - only left one small square of soap. We had to move it between the sink and shower Entertainment - did not see any Room - Size - good Table - no In room coffee makers - yes Make up area - no, I used the desk Closet space - has an wardrobe Air conditioning - fine Furniture - King bed, 2 nightstands, large desk, rolling chair, chest of drawers with TV on top Safe - YES! We are surprised at the hotels that do not have safes in the room Mini Bar - no WiFi - yes Special Requests - didn't have any Refrigerator - yes Microwave - yes Toaster - no Coffeemaker with supplies Ice Machine - yes Pool -yes, didn't use Pets - not sure as we didn't require Beach - no Bars - not sure Bugs/ Creatures - didn't see any Front Desk - OK, nothing special Parking - yes but there is construction nearby and on the way to the hotel Excursions - no

    5
    « Outstanding as always »

    This Best Western continues to meet ore exceed all guest expectations. I especially enjoy the wonderful hot buffet breakfast. They serve every possible food and drink that anyone could possibly desire.

  • 3
    « Ok, but will try a different one next time »

    Stayed there for a week in a king suite. Outside of rush hour, it is a bit less than 30 minutes to downtown DC. Pros: good breakfast, very friendly staff, clean, easy to park, very good wifi once you were able to connect (took a few tries), very quick access to the 270, fridge, microwave and coffee/tea maker made the trip with kids easier. Contrary to others, found the walls to be quite thick, never heard any noises, even between the two sections of the suite we were in if the door in between was closed. Cons: the hotel phones never worked in our room, king suite was advertised as two adjacent rooms, each with windows. The one we were given had a window in the room that had the bed, but not in the living room. There is some construction at the back of the hotel, noise started at about 7:30 am. While the breakfast was good, it is only served from 7 to 9 on weekdays, we found that to be a bit of an issue with the kids. Never used the shuttle service, but it seemed to be running constantly. Would recommend for a couple or people without kids, but advice to ask for a room that faces away from the construction, which would likely face also away from the highway.

    1
    « Was in the area and I needed a good night sleep. »

    The Hotel offered individual "Thermostat controlled AC/heating system" This however is not the reality. You have AC in the summer and Heat in the winter, but on a warm day in the winter your room may get to 80 degrees F without a way to cool it off so you have to try to sleep in very warm room as the windows are also fixed shut. The noise from the roof fan vibrates the room all night. So much for a good night sleep. I just wish they had offered a true fact as how the temperature is controlled.

    3
    « Ideal for Overnight Stay »

    I stayed at this hotel overnight during a drive back to New England from the South. I chose this hotel due to its location. It has easy on and off off the highway and because it is dog friendly. The dog fee was reasonable at $20 per night. I also liked that there was a fridge in the room. I have some negatives such as the HVAC unit not working well. The room was extremely warm and I had to sleep with the window open. The bed was extremely high (I am 6 foot and when I sat on the edge of the bed, my feet dangled at least six inches) and extremely firm. I could not get the free wifi to work. I was unable to try the free breakfast because you have to eat it in restaurant and cannot take it back to your room but I could not leave my dog alone in the room. As mentioned, ideal for an overnight stay. I'm not sure I would recommend it for more than that. It was good value for the cost.

    4
    « Overall ok - Good for the price - »

    This hotel is right off 270 and Montgomery Ave - Decent rooms, clean, maybe a little dated, but adequate - Free breakfast is 'edible' if you are not on a diet, or real picky about eating uber-healthy - Staff is friendly and helpful.

    3
    « Modest hotel at a modest price »

    Pros- $80/ night Very clean Free, decent breakfast Fridge and microwave in room Hot shower with good water pressure Cons- Decor needs and update Lumpy pillows WiFi was so slow, as to be unusable The thermostat in room wasn't very responsive. Couldn't get temp lower, even on a snowy, icy night. Overall- good value for the low nightly rate- I stayed here rather than drive 2 hours home in bad weather, and I would do it again.

    3
    « Not Bad.... »

    My room has been clean and I didn't experience any issues except ?hotel living? issues... loud neighbors/thin walls, kids running in the halls, etc. Staff have been very friendly during my interactions. While I haven't eaten breakfast here; it has smelled delicious. The hotel can use some updates/repairs (cracks in ceiling with evidence of previous caulking attempts, no vent in bathroom) and there should be a manual television guide (rather than just channel 01). Overall it serves its purpose but I'd love to see this have a remodel overhaul.

    2
    « Who Needs Hot Water Anyway? »

    Its winter, I've been on the road and I need a hot shower. My bad luck (or their poor maintenance) that the hot water system went down. Stayed here last summer, and the Saturday night party noise was unbearable. Seems like something is always going wrong. Plan to find another hotel for my next trip to Rockville in the spring.

    4
    « Christmas Day & Cold »

    Christmas Day visit with family and The Best Western was very close by to the relatives. We were greeted with a smile and welcomed to the hotel. The room was decorated very nicely and the bed & pillows were exceptional. The bathroom showed some wear and there was some mildew behind the door. Our morning breakfast downstairs had a variety of good eats, fresh eggs, sausage, beacon, fruit, cereal, etc. The downside was there was no heat in the dining area and it had to be one of the coldest days in the area. There was some building going on around the property and some of the roads were closed off. Checkout was fine and the staff apologized for the no-heat situation.

    5
    « Excellent Hotel close to 270 »

    Stayed here last night. Delightful experience. Friendly staff, clean and spacious room, wonderful breakfast, gas station across the street, and close to main street in Rockville. Will stay again since it is also pet friendly.

    5
    « Great Experience »

    The staff was friendly, knowledgeable, and professional. The rooms were clean and spacious, there was even hot water and great water pressure. The breakfast was tasty and the service was impeccable. Overall, the stay was great.

  • 5
    « Great Value »

    This is an amazing stay! The breakfast is amazing and is included in your room stay along with free parking and the amazing shuttle. Couldn't ask for anymore. Would recommend this to anyone who has to stay around the DC area. Shuttle to the metro or to downtown Rockville absolutely wonderful. All staff are amazingly friendly and helpful.

    5
    « Fantastic »

    We have stayed here before and it is our go to place when we are in the Washington, DC area. It is clean, well maintained, and spacious. The staff is excellent and willing to be both professional and helpful to the Nth degree. The amenities are great. The breakfast is something to behold and since my wife is diabetic, this hotel is one of only a few who take this into consideration and we are grateful for this thougthfulness. We highly recommend this for your active consideration.

    5
    « Fantastic experience »

    We have stayed here before. In fact, we only stay here when we are anywhere near Washington, DC. The price is right for all the amenities they offer. The staff is beyond helpful and professional and courteous. The breakfast is worthy of a 5 star restaurant (especially since my wife is diabetic and she can eat here. Other motels/hotels we have stayed in do not offer this ability so we feel our money is wasted since we then have to eat out somewhere instead of having our free breakfast). The offer of a shuttle to the Metro-liner means we do not have to drive when we go downtown and this is a pleasant thing for us. We also would like to commend a young lady named Ruth who checked us in when we entered the hotel. She was the nicest person to us the whole time we were there and helped us when a problem arose and did it cheerfully and quickly. Thanks, Ruth.

    5
    « A wonderful stay »

    Everyone of the staff was very helpful. The staff allowed us to check in at 9:00 am without any problems, even though official check in time is 3:00 pm. The staff is very accommodating and go out of their way to help you.

    3
    « Great Value, Always Clean »

    Staff is always nice and helpful! This particular hotel does have an odd smell, but you get used to it after about 10 minutes. Rooms are clean, small when you have two beds...1 adult and 2 kid or 2 adults in room. I wouldn't be able to share the double bed with someone.

    5
    « Excellent! Very nice hotel! Pet friendly too! »

    Great hotel for business & families! The staff and service is exceptional, and the hot breakfast is great! The hotel is very tastefully decorated and modern. The rooms are very clean, tasteful, & comfortable!

    4
    « Good stay »

    I enjoyed my 1 day stay. The bed was comfortable and as able to get a good nights sleep after a long drive from Log Island to Philly then to Rockville. Easy access to Washington which was my next days drive. The free breakfast was very good.

    5
    « Wonderful stay »

    Absolutely wonderful experience. Outstanding breakfast. Very comfortable room. Staff is courteous, professional and very accommodating. Easy access to the freeway. I will stay here one week a week a month while I am in D.C on business or also if I am ever in DC for other reasons.

    5
    « Excellent hotel »

    There is free breakfast and free coffee available. High speed available throughout the property and the rooms are very clean. Staff are also very professional, I highly recommend staying at this property.

    5
    « Clean with fast internet »

    I appreciate the shuttle and the ease of arriving from the airport by way of the Metro. The manager is very pleasant and professional. The hotel is clean and the employees helpful. The breakfast is ok but very standard.

  • 4
    « Good hotel for the price »

    This hotel is in a nice location and is good for the price. I have stayed here twice. A little updating could be used in the hallways and rooms but overall it has been clean. The complimentary breakfast is good with eggs, bacon/sausage, potatoes, waffles,etc...; however, it would be nice if they changed it up with biscuit and gravy once in a while. There is a free shuttle that takes you to downtown Rockville where there are a lot of good restaurants and shopping. The shuttle will also take you to the Metro. There are no restaurants in a safe walking distance. The people who work there that I have encountered have been pleasant and helpful. I will stay there again.

    4
    « Nice hotel »

    This is a very nice hotel. For the price you pay it is all worth it. The personnel is nice, helpful and professionnel. For a family with kids, the breafast is very convenient. The location is also very much appreciated.

    5
    « Just shy of a 5-star rating »

    I really don't want to complain about this hotel. The rooms were clean and quiet, and that is what I really needed on my Friday overnight in November 2017, I give it a 4 - 4 1/2 stars and not a 5, simply because I did not feel a welcoming attitude from the front desk. To add to this, I found the breakfast missing a number of items. However, in fairness to the staff, there appeared to be a school group staying at the hotel, and the staff might merely have been a bit overwhelmed. I found the maid service friendly and helpful. I would stay here again.

    5
    « A home away from home »

    This hotel is very convenient to DC and north western suburbs. Personnel are friendly and offer excellent advise on what to see and do in the local area. Free Breakfast : fresh fruit, yogurt, hot oatmeal, waffles,eggs, potatoes with peppers and onions, sausage and bacon strips, mini muffins and danish. Juice varieties-OJ, cranberry, apple.Hot chocolate...Front desk helped us use member points for a free night.Maintenance changed the broken fridge in minutes even though it was Thanksgiving Day! Bed was nice and hard as requested and room temperature could be regulated to our liking. Even the windows open to let in fresh air. Stay here, especially if you have a lot of folks to feed....you should not be disappointed.

    1
    « Room filthy »

    Room was filthy. Dead bugs in sink, bldy fingerprint on tissue box, remote stuck to bedside table, musty odor. It was probably the dirtiest hotel i ever remember staying at. Never would stay there again, not sure if i would ever trust a Best Western again.

    2
    « Best Western Minus...no plus »

    We stayed at this hotel 3 years ago and remembered it as a nice clean place. Very disappointed experience awaited us when we entered the rooms. The rooms are old and shabby, the "grandpa" closet was far from a place you want to hang your clothes, the heating system made noise but did not heat the room. The beds and linens are old, the matress "sinks". The bathroom needs big renovation and water faucet leaking. Bad smell at the hotel entrance due to some sewage problem One person at front desk and long line of people checking out waiter at breakfast room very, very nice

    3
    « Not Bad. Not Best. »

    Saved half the money staying here instead of a few miles down the road in Bethesda. Took a while for the heat to adjust. Nice hot shower, clean bathrooms. Not a recent remodel, but comfy beds for the price. Breakfast buffet is good for a quick continental type, but didn't care for the hot options. If hot coffee and a light breakfast or waffles are your thing, you would like it. Perfect for business travel.

    3
    « Was a great 4 star, but not today »

    The hotel during group invasion does not offer 1 quiet floor. Paid for a Suite and terrible children noise until 1200am. Fine do not offer a floor, what about one hall. Food average at best nothing was warm. Room gave option 65 degrees or after repair 75 degrees for the remainder of stay. No, I am not a one day a year visitor. Over the last 4 years I have stayed here 8-9 times each year. From a 4.5* hotel to a 3.5 at best.

    2
    « I will not stay here again. »

    They turned the water off at 9am in the middle of the week and the notice to the guests was on the front desk. How are guests supposed to see that. Water was to be off for 2 hours and was off over 3. Needless to say, I missed my conference b/c I was not able to shower or brush my teeth

    5
    « Very Nice! »

    Very Nice, great location, access to all we needed, we stayed with a soccer team for a large tournament, we had a very early Sunday game and the hotel got the breakfast started a little early for us, would definitely stay there again

  • 1
    « Ewwww »

    We stayed here after a wedding as it was where our extended family wanted to stay. It was dirty. The bed was ?dented? permanently on one side so very uncomfortable. The shower head was hanging unattached from the wall. The door to the room had a gap through which the hall way was clearly visible (which means people from the hall can see in). There was mold growing on ceiling above the ac vent. This was just gross. Best Western Plus = same nasty hotels Best Western has always been just with a few prettier accents...like they threw some granite like stuff around the shower walls. DO NOT STAY HERE if you are accustomed to the standards of some other chains.

    1
    « Very Dirty »

    The rooms were very dirty, We were there for a soccer tournament and had no hot water and heat was not working.The rooms had dead flies on the window sills and the walls. Dirty towels at check in and a "used" sock in the corner.

    2
    « Uncaring staff »

    There was a very strong odor of natural gas near elevator's but staff just didn't care. Only after I refused to stay did the staff stop making excuses and called the manager. I will give them credit for not charging me for the night that I checked out early.

    5
    « great experience »

    stay a night at this hotel, hotel room is clean, comfort, great service and breakfast was awesome. I love the location near most of attractions, close friends and perfect area near Washington DC area.

    1
    « Avoid at All Costs »

    First suite: Bed surrounded by over 40 dead flies. Second "suite": living room with no windows; dark; completely dilapidated, noisy blowers, run-down, smelly, worn-out linens, filthy carpet. They absolutely REFUSE to let you speak to manager. But for dealing with family problems that required our attention, we would have run screaming from this place. DO NOT STAY HERE!!!!! It is a HORRIBLE place.

    5
    « Hotel stay »

    Hotel was very convenient, clean and great staff. Continental breakfast was excellent. Highly suggest this hotel to anyone in that area. Rooms were very clean and well appointed. Didn't use fitness room, but they have one.

    4
    « weekend stay »

    Disappointed that the restaurant and bar were not open. Not close to any restaurants. Had to order take out(pizza) both nights The shuttle was great for getting to the metro and Amtrak The staff and shuttle drivers were great

    2
    « Value Accommodation - but not for business traveler »

    This hotel is fine if a tourist is looking for value accommodation. But the hotel is far below the 8.1 rating stated on a website. It is tired in terms of its furnishings, bedding and fixtures. It would require a major re-fit of everything to get it above a rating of 6-7 (out of a scale of 10). But currently it is barely a 4.

    5
    « Great value and great location »

    I stayed at Best Western Plus for two nights, and thoroughly enjoyed my stay. My room was comfortable and well appointed, and the entire hotel was clean and attractive. I especially appreciated the shuttle service, which I used twice to travel to the Metro station to visit DC. Great value and great location for the price. I highly recommend this hotel.

    5
    « A Great Place For A Weekend Get-Away »

    A stay at the Best Western Plus is like being home but away from home. The breakfast menu has a variety of selections. The beds are comfortable and the pillows are very soft. Being very professional, the hotel staff go out of their way to make your stay as pleasant and accommodating as possible. I will always stay at BWP and will encourage others to stay as well. Thank you, ReneeW Hampton, USA

  • 1
    « Terrible »

    If you are a rewards member, DO NOT use this establishment. They do not care about you. I am a diamond member and they usually recognize you as you are checking in along with giving you a snack and thanking you for being a member. The woman said "I see you are a member.. Please sign this. " and that was it. Door broke on the second morning we headed out. Door would not close and woman at the front (same that checked us in) did not understand and did not seem like she cared. Light fixture was falling off the wall and mini fridge was not working properly. Also, walls were very thin. Loudest hotel I have EVER been in and I travel frequently.

    4
    « Excellent - will return! »

    We needed a hotel that was reasonable for visiting our daughter who is an American University student over parents weekend. Staff js friendly and helpful, room is good size with fridge and microwave. I wish the b beds were a little bigger. They show some signs of age but not bad. The parking is free and the breakfast is incredible- eggs, bacon, sausage, potatoes, waffles, muffins, danish, toast, oatmeal, fruit, yogurt, coffee, and juices! The gentlemen taking care of the breakfast are very kind and work to make you very happy. One man didn't think my eggs looked fresh so he went and got me new ones! This hotel is perfect for staying at when you are visiting Washington DC! We will be back!

    5
    « Great stay »

    Whenever I have to go anywhere in Maryland, I always try this hotel first before trying any other. The stuff is very pleasant and friendly. The hotel is clean and having a complementary breakfast is definitely a plus, especially with a large family.

    4
    « A good suburban hotel »

    Pleasant. I give it 3.5 stars Not bad for a suburban hotel. There was no indication of a fitness room and I might have used it. Trip advisor wants me to pad this out but I see no need to do such a thing.

    4
    « Comfortable Room »

    My wife and I stayed at this hotel for an overnight. We arrived late so we did not get a chance to really appreciate all it had to offer. We found the room very comfortable and the hotel staff very pleasant and helpful.

    5
    « Reunion trip »

    We were very happy with the amenities at the hotel and with the centralized location to the highways/beltway that got us around to various locations we needed to go.. We had problems with the t.v. and there was neither a printed guide nor one on the t.v. The staff tried to help, but they were not very knowledgeable about it, so we struggled to find stations whenever we turned it on. Since we were there 7 nights, that was frustrating.

    3
    « Lack of hot water »

    Lack of hot water, poor mattresses, black mold in bathroom, poor quality breakfast. Hotel is run down and needs attention in a lot of areas. I won't be staying here again even though it was cheaper than most others in the area

    3
    « Problems with heat and TV »

    Could not heat room - their system was still in air conditioner mode. Their solution was to offer blankets. TV has no guide channel and the hotel cannot/will not provide a list of TV channels. They no longer have an in hotel bar/restaurant.

    4
    « Good. Comfy and haf breakfast »

    We chose this hotel because of it's proximity to Washington D.C. Our room was comfortable and we had a full breakfast each morning before we headed out to see the sites. I use a wheelchair and the shower was a walk-in and had grab bars.

    4
    « Rockville Maryland »

    Property needs some updating carpeting and paint; but the staff are great and very helpful. The location of the hotel to DC is very close if you like driving the beltway. Lyft or Uber off hours (not rush hour) is reasonable.

  • 2
    « Disappointed »

    I was very disappointed in this location. The internet said they had a restaurant and bar yet both were closed. They somehow lost there liquor license. Also I stat at BW all the time and the breakfast is great with a ton of choices, not at this location. The front desk staff was not the best either. They say the restaurant and bar will be open again soon which will be nice as there is nothing in walking distance to eat.

    5
    « Great place and deal near Amtrak and metro on Rockville public bus line »

    On Rockville public bus line to Amtrak and metro. Good sleep and breakfast. But no good dining nearby. Have stayed several times over past few years and will go again. Staff is friendly. There is free parking.

    2
    « No heat at full price »

    I spent a totally miserable night because the hotel was in the process of updating its HVAC system and there was no heat. At least this is what I was told when I complained when I checked out. The room was 58 degrees and I could barely sleep. Now I am sick with bronchitis. I'll never stay at another Best Western. I was not even offered a discount or anything.

    4
    « GOOD HOTEL FOR GOOD PRICE »

    We stayed for a sight seeing weekend in DC. great, quite and clean hotel. My only suggestions would be more of a variety, and healthier alternatives to greasy bacon, sausage and under cooked potatoes.

    5
    « excellent »

    excellent accommodations very clean. staff very friendly and accommodating. the only item of concern was breakfast. the eggs were warm and so was the sausages and bacon so it could have been warmer. coffee ran out but was refilled within 10 minutes

    5
    « Last Minute, No Reservation, Upgraded Anyway!!! »

    We drove from Atlanta to New Jersey at the last minute to attend a wedding for beloved family member. We were supposed to stay with family who at the last minute was not available. As Best Western Platinum Rewards Member we searched for the nearest hotel, showed up after 12am to check in hoping they had anything available, and they gave us the King Suite for the price of a double and it was the best room we have ever stayed in at a Best Western Property and It was a last minute decision that turned out to be a blessing.

    1
    « Don't stay here. »

    The staff needs serious training. The guest rooms needs renovation. They need to purchase more bell carts. I usually give a good review, but this hotel doesn't deserve it. I did like the breakfast and shower water pressure.

    5
    « Sightseeing adventure to Washington DC - September 2017 »

    We cannot say enough good about this hotel. What a nice surprise. It is by far the best we have stayed in, and we do a lot of travelling. The entire building is tastefully decorated, with beautiful lobby and large, attractive guest rooms. The breakfast is the best we have ever had in a hotel - scrambled eggs, real bacon, real sausages, homefries, waffles, and all the other usual items - yogurt, fresh fruit, cereal, muffins, pastries, juices, selection of coffees. Some really nice touches unexpected -- real plates, cutlery, mugs and glasses in the breakfast room, a night light on the bedside clock, complimentary shuttle service to the Metro station, downtown for dinner, or anywhere you wish within a 5-mile radius, coffee available in the lobby 24-7. The staff are wonderful -- very friendly and helpful. Also, it was very quiet -- no noises from trafffic, slamming doors, elevators, talking in corridors. We can't say enough good things about this place -- we loved it. Excellent value for price.

    5
    « Very pleasant stay »

    The hotel was ideally situated for our needs and is easy to reach, being just off the Interstate. The suite was roomy, clean, comfortable and well appointed. The staff was always courteous and professional, making a point of greeting us every time we encountered them, creating an atmosphere one would expect more of an intimate B & B than a large hotel.

    5
    « The Best Best Western »

    My family and I stayed here a few times during our trip to DC. It is a very affordable hotel (especially using Expedia which knocked $40 off of the bill every night we were there). My kids loved their large breakfast and their shampoo/conditioner set that come with the room. An accommodating and amazing staff. It is a very clean hotel. It is in a good location with a great bus service which will bring you to the metro. I highly recommend this place!

  • 4
    « Avoid the 7th floor »

    When you book, ask to not be only the top floor. The buildings ac unit must be on the roof and the sound is very loud. Otherwise the stay was good. Breakfast was adequate and the breakfast area was very large. Our room had a mini fridge which was nice. A lot of eating choices within 10-15 minutes. I would have given a better rating if not for the annoying noise.

    5
    « Clean friendly staff »

    We travel a lot with a pet in our family. So when I'm pleased from beginning to end I have to let everyone know. The staff and ease of having a clean room with a pet , good breakfast and pleasant atmosphere definitely deserves a 5 star. All staff was friendly and helpful. Breakfast was probably the best I've seen they kept it fresh and pretty awesome selection. Thanks definitely recommend.

    4
    « BEST WESTERN PLUS HOTEL »

    Great location. Adequate Service. Staff Professional. Breakfast complete and on-time. Shuttle services a Plus. Clean and equipped. Cablevision limits. Make sure Ventilation what you specified. And that Telephone works. Did not use Pool, have no knowledge of that area. Lobbies clean, safe and furnished. Business Center has working Computer access, and attractive furnishings. As well as, the Sports Center/Coffee Lounge. Uber Drivers ALL knew this location.

    1
    « NEVER STAY HERE »

    I travel extensively for business, can stay anywhere I want. I chose this hotel because of location to work. After checking out at 4AM in the morning on the 2nd of a scheduled 5 day stay, I can say, I should have stayed anywhere but here.. Bad service, food, dirty grounds, dirty hotel, unskilled staff, lying staff, terrible entry points (1), loud noises constant and I stayed on the 7th floor. But the main issue and my warning to anyone who may decide to stay here is the building is sick, literally. The ventilation system does not circulate the air, the cooling system is a weak central system (even though each room has an independent thermostat, the truth is they do not work). The Air quality in my room went from low to RED or dangerous in the 36 hours I was at the hotel. (I use an Air Quality Monitor because I have asthma, which only causes me problems when the O2 levels drop below 60%.. Or in high humidity.) After asking the staff for help they sent their "engineer" to "fix" the problem. He laughed at me, said there was nothing he could do and left. At 3:30 AM my dog awakened me, desperately trying to catch his breath. Thank god because I was barely conscious, immediately opened my door to try to get air into the room. We immediately made our way down 7 floors to the outside. And we lived... When I told the front desk about my reasons for leaving, she simply smiled and said it was my decision.. I was incredulous, and told her I was going to contact the Maryland department of Health.. She smiled and laughed, I left So I warn you, if you want to stay in a place that may kill you or at the very least get you sick...go for it. BTW - Maryland Dept. of Health could care less

    3
    « ho hum hotel »

    pretty mediocre, food was barely edible, staff were reasonable, but nothing special, mattress was shot blah, blah alalalalalalalalalalalalalalallalalalalalalalallalalallal lsidfaosadflaskfdjad slfkjapsdofsal;kjf;lew jlkjlfdaksanfkdjsflasd jfa;sdoijndka;jldkjf dsflkjak;ldslfkj aldskjf;lkad

    3
    « Pretty good value for the price »

    The price was good. Breakfast spread very nice. Breakfast staff very kind and accommodating. All staff generally nice and accommodating. I asked for a late check-out of one hour beyond normal checkout time and it was accommodated with no question. The lobby and hallways have a weird smell. Carpets in rooms not clean enough for my standards.

    3
    « Weird Feeling »

    We didn't feel comfortable at this hotel. There was something about its atmosphere that was very unsettling. We can't put our finger on anything specific, but it just didn't feel right. It did have clean rooms. The blackout curtains didn't go to the bottom of the window and the breakfast was 2nd rate, but otherwise it had all we needed.

    1
    « I got lice here and everything smelled of smoke »

    I stayed here for one night for business. When I checked in they had misplaced my information so I had to start over and check in took 30 min. When I got to my room it smelled of cigarettes and the entire floor did as well. The next day my body was covered in bite marks and after showing one of the bugs I found to a doctor they said it was a form of lice. I called the hotel multiple times and they could care less. I have tried to reach a GM but he has "stepped out of the office" every time I call. They have done absolutely nothing. All my work clothes smelled like cigarettes and I have doctor bills because of this stay. I tried the fitness center in the morning and their equipment is getting ready to break. There is no way they had any recent inspection of any part of this hotel. It is unsafe and full of unqualified people. I sleep in hotels 4 night a week because of work and there will not be a best western in my future anytime soon.

    5
    « Great Service and staff »

    The Best Western is not a flashy property, but the staff are wonderful and the price is extremely friendly and helpful. I enjoy staying here. The location is just off of 270 so is very convenient for business travel. I recommend staying here, it is a great value.

    5
    « Great hotel at a reasonable price »

    Clean room, with a nice hard mattress as was requested. Tasty hot breakfast of eggs, sausages, roasted potatoes, yogurt, hot cereals, waffles, 3 kinds of juices, and fresh apples and oranges! Eat a late breakfast and you can skip lunch!

  • 2
    « You get what you pay for »

    Our recent stay at this hotel was disappointing. The outside of hotel and lobby look nice. The hallway to our hotel room smelled like cat urine. The wallpaper was falling off the walls and tacked back on in certain spots. The room thankfully did not smell like urine, but the bathroom was covered in previous guests hair. The hotel does not feel clean. Overall, the whole hotel didn't feel clean. Most mornings the breakfast area was missing all juices, coffee, and hot chocolate, and even waffles. The breakfast area was not somewhere I enjoyed trying to eat. All the chairs were dirty and had stains on them. Outdoor pool only which is only open until 8pm on the weekends and 10pm on weekdays which seems backwards. No towels by the pool either. The area where the hotel is located is pretty and not too far from D.C. Hotel staff was just eh. Hotel has potential, but is just very poorly run right now. You can tell the staff just doesn't care. We asked to speak to a manager, but were told they don't work the weekends which may be a part of the problem.

    4
    « It's a hotel »

    Nice hotel, not too outrageous $$$ for the area. Metro station is a bit far though they have van service hourly. They took an hour to come pick us up later. The drive in isn't too bad outside of rush hour, plenty of parking.

    3
    « Decent, but not enough for a return »

    Lobby area of the hotel is super modern and fancy! A nice walk-in to be greeted with. The staff we came in contact with our visit were friendly. Room was nice, and for being right beside the elevator, you couldn't hear comings or goings of anyone. The tub drain was dreadfully slow. It almost made me want to find a Walmart to get some draino, to tell the truth. Bathroom was tiny - as long as the tub - there wasn't a way to not have the door shut if showering or on the toilet. Not that it shouldn't be closed, but just an example of spacing. No exhaust fan, so good luck not having all articles damp once you're done a hot shower. As such, the door jamb at the floor is rusting, and paint is bubbling on the celing, and as I said, good luck having the door open for some kind of ventilation. The sink was slow to drain as well, just from hand washing. Beds weren't exactly the most comfortable, and the feathered pillows aren't, either. Sheets and blankets were soft, though. Woke to the sound of the elevator dinging repeatedly, though not loudly - somehow it had jammed on our floor with a guest inside. Luckily my husband is a vollie with out local FD, do he was able to get him out before the actual local FD arrived. Breakfast was superb, with real dishes and glasses and mugs as an option, toast, oatmeal, waffles, eggs, bacon and potatoes as well as yogurt, coffee, milk and juices. Staff were very nice and kept everything full though busy on a Sunday morning. We didn't get to enjoy the pool as they have funky hours of which I thought I took a picture of, but now can't find. Parking on the old restaurant (though the binder of hotel information states it is open, it isn't) side needs to be better lit at night. Glad I did a Hotwire deal, all in all.

    4
    « Great Value »

    The Hotel was great and the star went out of there way to make sure that we were taken care of. The hotel rooms were great and we enjoyed the stay. The breakfast was the bomb and the Belgium waffles were fantastic!! The BW located in the middle of the waffle was an added touch..! Great Job!

    5
    « A pleasant stay »

    I had booked this hotel after going through the previous reviews and it was really a nice stay for about 10 days in July, 2017. The staff in the reception are very helpful and courteous. The room was neat and clean and kept very well. I would certainly recommend this hotel to my colleagues if they happen to visit Washington DC and surrounding areas.

    2
    « everything outdated »

    The room is noisy. The noise is from the roof might be the air conditioner compressor.. Bathroom vanity is not clean. Water leaks from the roof of the bathroom. Sheets are wrinkly. Everything is outdated. Some of the staffs are not friendly. The lobby floor is full of dry flower from last night's wedding. The breakfast is not as good as other best western. Location is OK

    4
    « Great hotel when there isn't an "emergency water repair" »

    This is a nice hotel. Convenient and free breakfast. But they had an "emergency water repair" which caused the water to be off for over 3hrs. I couldn't shower before I had to leave for my meeting, and I had to buy a bottle of water just to take my medication. Front desk was not helpful or sympathetic or apologetic about his problem.

    3
    « My Stay »

    My overall experience was moderate, until the reservation that I had was not what I thought I had in the system. Though accommodation was made for the extra night. I did not like being displaced and the comment that was made by one of the staff was not appropriate.

    2
    « Hotel is old,, run down, not clean enough and noisy at times »

    check in was not friendly, there were groups at the hotel so noisy in hallways, room is very old and not very clean. breakfast was missing dishes and tables were not cleaned. hotel staff responded well to complaints. stayed here before and was much more satisfied

    5
    « Nice Hotel decent value »

    This is a nice hotel, with reasonable rate. The staff are friendly and helpful, it is a well kept property and has clean, comfortable rooms. The hot breakfast was decent. This was the best value in the area.

  • 3
    « Average at best. Nothing special »

    Room decor dated, initial room had leak plumbing facet and smelled very stale, like wet dog. We requested the plumbing to be fixed, when that could not be accomplished , we requested and were immediately granted another room with no questions asked.Breakfast was nothing special, staff in hotel courteous and friendly.

    5
    « Best Western Plus Rockville - A REAL Plus »

    This hotel, in Rockville located just a few hundred yards from a major artery highway into Washington, was a sanctuary from the workdays. Clean, quiet, comfortable, one of the most enjoyable stays ever.

    5
    « Best Western Rockville »

    The staff is very kind and helpful. The hotel and the rooms are very clean, very well equiped. Breakfast is a good choice with wide variety. Free coffe are offered for the guest all day. The outdoor swimming pool was very clean, towels were provided for all the guests.

    4
    « Very good moderate priced hotel »

    Service and facilities are good. The breakfast was plentiful, although more variation would be good. The only inadequacy - not enough employees in the breakfast area. Tables were not quickly cleaned between uses and food was not quickly replaced,

    4
    « Review »

    This hotel is reasonably priced and offers a lot of value for what you pay. Make sure you put the "do not disturb" sign out so that they don't wake you up :) Other than that, I was very pleased and would recommend this hotel to everyone.

    4
    « Best Stay At Best Western »

    The Front Desk staff provided excellent customer service attentive to our every need. The breakfast items were a variety and the restaurant environment very clean. We will return whenever we visit Rockville MD again.

    4
    « Nice Place to stay »

    We stayed there for my Nephew's wedding - room was nice, beds were ok - to springy but adequate - staff friendly Breakfast was great and for those that are Kosher Travelers some of the items were kosher too !

    4
    « nice staff free breakfast »

    I have stayed her many times. Easy access to metro. The staff is very nice. Rooms are dated but clean and well kept. Free breakfast. indoor Pool. I do not know why you have to have 200 words it keeps people from posting.

    1
    « Bedbugs »

    Bedbugs was the name of the trip. Management did nothing. Have bites all over my body face and eyes. Had to go to ER. Got meds and antibiotics. I've heard nothing from Best Western. I would never stay here again. Awful.

    3
    « Good Choice if You Can't Afford Downtown DC »

    I stayed here over a three day weekend in DC. It's a great value for the price, and very close to the Rockville Metro station. Check-in took longer than normal because I was using my bank card and they have to charge you in full if you don't use a normal credit card. Which is pretty standard. The room was quite big with plenty of room to move around. The bathroom was on the smaller side with minimal light, but not bad. Breakfast was lovely - just the basics - eggs, potatoes, meats, bagels, waffles, etc. My only complaint, if you can even call it that, would be with housekeeping. And I did address this with the front desk on my way out, so they were aware. On my second day there, I left my towels on the racks so they wouldn't be replaced (in the interest in being more 'green') When I got back to my room that night, they had replaced every towel with a new one. So on my second morning, I put the door hanger asking them not to replace the towels, on the bathroom door. When I got back that night, they had taken my used towels, but didn't replace them. It wasn't a huge deal since I was checking out that morning, but still - I didn't even have a towel with which to wash my face. Otherwise it as a fine hotel for the money. I would definitely consider another stay here for a weekend in DC.

  • 4
    « Nice hotel, friendly shuttle bus driver »

    Things you need to know: 1. Breakfast: bacon (chewy) and eggs (yuck). 3. Shuttle hotel pick-up: on the hour, Metro pick-up: you have to call them at (301) 529-2797. 4. Verify quote amt. from 3rd party

    5
    « Business »

    Good place to stay, location is a little far from food places, had to order delivery due to inability to find close restaurants. Overall was a good place to stay and would recommend this hotel. Pool looked great to.

    5
    « Good value, good location »

    Have stayed at this location several times when visiting the D.C. Need I say more? Very nice facility - comfortable beds, great breakfast options. Would highly recommend to others who don't care to spend $150+ per night.

    3
    « Nice, but a few problems »

    I am a Best Western Elite member and was using points and gift cards from them to pay for our daughters room and ours as well but was charged for incidentals and was told that they would be refunded when we checked out, they weren't and we are a week after now and those charges are still pending on my account so that money is still tied up.

    3
    « Budget hotel »

    If you're looking for sn I e pensive hotel it will do. The staff was great. Pets allowed and we had two barking friends across the hall for two hours. A staff member opened our door without knocking. The carpet in the room was very stained.Breakfast was just ok.

    5
    « Very Pleasant Experience »

    We were very happy with our stay even though it was for only one night. The facility was clean and inviting and the staff was friendly. Breakfast was better than usual for self-service. If in the area again I will consider staying here again.

    5
    « Great staff! »

    Welcoming, friendly, professional, helpful reception staff! We truly appreciated the shuttle. Lovely location. The breakfast was fresh and promptly refilled. The outdoor pool was larger than most hotel pools.

    5
    « Excellent location and friendly staff »

    Although the hotel decor could use some updating, it was very clean and comfortable. The staff members were helpful at all times and made us feel very welcome. The shuttle bus service was greatly appreciated and the driver went out of his way to accommodate our needs.

    4
    « BW Plus -Rockville »

    How does a Hotel reception area smell like clean shampoo? I do not know but it was very inviting. Cool and modern. This is by far one of the best Best Westerns I stayed at. The staff was so professional and went out of their way to help guests. From answering many tourist and direction questions, to getting those set up to go to the Metro, and off to the nearby highways. Setting up extra towels, pillows, linens and bath ammenities. Our king room suite had a decent size mini fridge with a freezer compartment and a microwave. The sofa bed was super comfy. The hotel itself was super quiet and had a nice outdoor pool. The breakfast area is large and can accomodate many people. The servers kept it properly clean and refilled the hot breakfast items in a timely manner. They also have a small coffee bar near the reception that has 24-hr hot coffee and hot water if needed. :) I used their Business center and easily printed out map directions and airline check in tickets. It's far enough away from DC to have great rates and close enough to either drive in or take the Metro. So worth it.

    5
    « Great value for money »

    Everything was good, meets or beats expectations. No issues or complaints whatsoever. Perhaps that was coz as part of our road trip we stayed at a variety of places and hindsight allows for a fair comparison.

  • 2
    « EXTREMELY NOISY »

    Had a room on 7th floor, 1st room from elevator. Between the air conditioning unit being on the roof right above my room and the noise from the hallway of the elevator, it was extremely noisy! Had a miserable night sleep! When I told the attendant at check-out all she said back was "OH".

    2
    « will not come back »

    We stayed at this BW for one night. Compared to other BWs we used to stay, this is the worst. It has strange smell, poor ventilation and bad mainttenance. Also, people ran around in the hallway and made high noise. We could hardly fall sleep.

    4
    « Good hotel, very good access by car. Large although outdated rooms. »

    Good hotel, a little outdated. Good basic breakfast. Small but nice gym. Great hotel and restaurant staff. Access to major highway (270). Plenty of parking spaces. Nice lobby and good WiFi signal. Second time and will return.

    3
    « Not terrible. »

    They need to train the breakfast staff on food handling, storage, and safety. This falls on management, not untrained staff. They did serve real eggs, bacon, sausage links, waffles, etc. The hotel had some upgrades but was a little worn. There was evidence that the staff made great efforts to keep the place clean. My only concern was the food handling and storage. I have made recommendations to the manager,. I would try them again--but would skip the prepared breakfast if I didn't see some changes there.

    4
    « Good base for visiting D.C. »

    Good place to stay for a reasonable rate, 25 mins, drive to the District. Good breakfast, large, clean room, helpful, yet no always best informed staff. Unfortunate, that the TV-sets in the rooms don't carry any of the "serious" channels, if you want to find out, what Mr.Trump did again, you have to descend to the lobby, where CNN is available. Lot of parking space.

    3
    « Comfortable bed but not worth the cost. »

    Comfortable bed but not worth the room rates. Hilton, Marriott and Homewood are all located within 5 minutes from one another and offer more attractive accomendations such as the fitness room, pool and kids room at a better room rate.

    3
    « Something missing »

    If you would like to stop into the bar for a drink and maybe a bite to eat,do not come here as there is no bar. I was there in Dec.2016 and was told by management they were getting a bar and great food.I returned in May of 20017 and there was still no bar.If you do not care for a nightcap you have no problem.

    4
    « Softball tournaments »

    Nice hotel, friendly staff and helpful. Great location. Good presentation of breakfast and variety of food. Relaxing lobby atmosphere. Plenty of parking spots. Close to variety of restaurants and shopping.

    5
    « Pre-medical visit »

    My husband is an NIH patient and this hotel offesr NIH rates which is so accommodating. Stayed here because it is easy access on and off from Bethesda. Made morning travel bearable and traveling to and from hotel between tests easy.

    4
    « Zagater37:7 »

    Lovely hotel conveniently located to Washington DC and many parts of Maryland. All amenities including free breakfast, wi-fi, swimming pool , meeting rooms, business center etc. Reasonably priced non-smoking rooms and shuttle van. Yes

  • 5
    « Surprisingly Pleased »

    I usually stay at another chain of hotels. I was very pleased with this hotel. Friendly, efficient staff at the desk. Quiet hallways. Large comfortable room. All the necessary toiletries in the bathroom. A mini frig and microwave. Large desk Free WiFi. The Restaurant has an included breakfast buffet. Fruit, juices, cereals,eggs, sausage, potatoes, a wide variety of breads, waffles, etc. And, a large seating area. I was very pleased and will return.

    5
    « Great and inexpensive »

    Overall great hotel. No complaints. Needed a cork screw to open a bottle of wine, surprisingly they had one! Little further away from D.C. Then I wanted but this would not impact my decision to stay again!

    3
    « Noisy room »

    The room itself is spacious and clean. The service was good and the breakfast was tasty. The problem is the very loud noise coming from the highway even to the top floor. The shuttle to the metro is important but it runs only until 21:30

    5
    « Very pleasant stay »

    My brother and I stayed 3 nights at this hotel. Very pleased with our experience. The hotel shuttle saved us a lot of money back and forth to the Metro and dinners. Our shuttle driver on 1 night stayed past the 9:30pm cutoff time to provide us a ride back to the hotel after our server took way too long to get us our bill. Stella was outstanding! Very friendly and always greeted us as we came back. She gave us great advice and tips for visiting DC. We are planning on staying here again next year!

    3
    « average hotel but totally suited our needs »

    Location - easily accessible from the highway. Gas station across the street (though a bit more pricey than others within 2 miles). Free Internet with good speeds (but I never downloaded a video or lots of files so can't comment on its capacity). Free parking. Free breakfast - bacon, sausages, eggs, bread, cereal, fruit etc. Don't expect plush towels or bedsheets but room was clean, beds were reasonably comfortable, microwave and fridge in room. We keep staying here on our annual family visit as good price offered with free cancellation up to day before visit. One negative this time was the very noisy vent system.

    4
    « The Rockville Best Western gives decent value »

    One of the reasons I stay at this location is because of the shuttle to the Metro, sometimes it takes TOO long for the driver to show up (30 minutes) but he does. The bed is very comfortable and the linen is too.

    4
    « My stay with friend for 2 nights. »

    Very convenient location for us. We stayed 5 minutes from the place where we were going for wedding ceremony and party. Hotel room was clean and shower was working at its best. .Beds were comfortable. Towels were changed every day . Breakfast was big and excellent and coffee was strong.Also we used hotel shuttle to get to Metro and from Metro .Highly recommend this hotel for its free breakfast and shuttle and nice rooms.

    4
    « I would stay there again because they have shuttle service »

    There wasn't any variety of restaurants within walking distance. Loved the coffee and hot water in the common area.There was a little store in the lobby area. The breakfast area was clean and stocked every morning.

    4
    « Very convenient »

    We stayed here again since they are very close to relatives living in the area. They have done some renovations and they look good. For us it is perfect. The rooms are clean, the bathrooms are clean and operative and the prices are good. They serve a full breakfast which is included. The food is ok and a convenient way to start the day. The staff seemed friendly and helpful. We'll stay here again.

    4
    « Nice place! »

    The location of this Best Western made it very easy to get to. It was really nice to ride the provided shuttle to and from the Metro, not having to fight the traffic or pay for parking. The ride on the Metro took about thirty-five minutes to get to the mall area, but it wasn't bad at all....except for the evening the Metro was having track issues. The only fault we had with our room was that the bathroom was very small. If we were to return to D.C., we would stay here again.

  • 3
    « Pretty average hotel - and not very convenient to DC »

    The hotel was a basic place to sleep. It was clean, but nothing special. Same for the breakfast which had eggs, bacon, waffles -- but no fresh fruit. We spent two nights there, and after the first night, they didn't even give us new shampoo/conditioner -- we had to ask for it. Agree with another reviewer about the shuttle service. It only runs on the hour, which is very inconvenient when you want to be in DC at a set time -- and have to leave 45 minutes earlier than you should have to. Depending on traffic, that shuttle ride can take a while, so this is not convenient to DC -- However, they do offer FREE parking, which hotels any closer to DC will not.

    4
    « Good hotel but shuttle service is misleading »

    The hotel in general, the rooms (we had a suite), the breakfasts and the in room wifi were all good. The breakfast was pretty standard these days (eggs, potatoes, sausage and bacon, make your own waffles, pastries, cereal, yogurt, etc.) but good, well presented, and the room was kept clean. Wifi was great. The two room suite had lots of room and was comfortable. The shuttle service to and from the metro station is not as advertised. To the station (a 10 minute trip) goes every hour on the hour. However, the return is advertised as "on call." In fact, it apparently is the return trip to the hotel (10-15 minutes after the hour. We called a couple of stations earlier for a pickup and were told that the shuttle would be there at 5:10pm. We were not happy. We arrived at 4:35. At 5:15pm I called again and was told that he was almost there. Ten minutes later he arrived. Thus, it took us one hour to get from the station to the hotel. This service definitely is NOT "on call" and to advertise it as such is false advertising.

    5
    « Family vacation »

    Room was very comfortable for 2 adults and 2 children. Close to metro parking and many restaurants. Staff was pleasant and breakfast was nice. Our AD unit wasn't working and we were sent a repairman within 10 minutes. Would recommend strongly.

    2
    « dissappointed in room »

    Stayed in Best Western Rockville,MD. Air conditioner didn't work first night. Second night the weather got very chilly and the heat didn't work. Was woken up in the middle of night by security looking for some unruly kids. don't know why they thought they were in our room. Went out for the day and came back to find all the handicapped spots blocked off for work that was going to start two days later. I needed the handicap spot. Staff said they were sorry. Won't be coming back. To the staff Sorry

    4
    « Generally good »

    The staff were all very polite, efficient and friendly. The rooms are large and well appointed with TV, internet, iron, fridge, microwave and coffee maker alongside the bathroom requisites. There was plenty of hot water, the WiFi was great and we found the bed comfortable. Breakfast has a reasonable but repetitive choice and we were fortunate that it wasn't overly busy when we went down so we could access the waffle maker and toaster. It is self-service so some areas had got a bit sticky if we were later down. We were happy enough to rebook for later in our stay after a mini road-trip.

    4
    « Good place to stay »

    The hotel was nice. The staff was very friendly. The breakfast buffet was above average. The rooms weren't brand new; they showed some signs of wear. They were clean, but not spotless (a couple of hairs in the bathroom, the "clean" remote was dirty). The beds were very comfortable and the rooms were a good size.

    4
    « Good suite accommodations at reasonable price »

    Large bedroom with door closing off large separate living room. Space allows in room exercise and privacy. We were visiting family for holiday. Easy to get to highway for DC area. Staff accommodating. Always get junior suite or Executive King if you want more space and privacy. Reasonable rate for space.

    5
    « worth it! »

    The rooms were cleanly. The staff was professional. Free breakfast the following day was better than expected. Great location. Shuttle service downtown and to the metro was very convenient! We will be going back next time we visit D.C.!

    3
    « Not to cleanest room I've ever stayed in.... »

    Stayed one night in Rockville for customer meeting in the morning. Cherry Blossom season is alive and well and very few hotels were available. That said, the hotel was about 25 minutes from the customer site. Arrived late and found the hotel well staffed, friendly, and provided me my keys. First signs of issues was when I turned on the water to the shower... red water... hmmm... maybe I don't need that shower after all. So I just changed into my p.j's and pulled back the sheets... dirt and hair were between the bedding and fitted sheet.. Too tired to bother, so I just slept on top of the bed. Will never book this place again.. never.

    3
    « Hotel stay »

    The location of the hotel was perfect for the purpose of the trip, family visit, however the sleep quality was pretty bad, bad mattresses. I would visit again in hopes that the mattresses in the rooms were better. Also, it would be nice if there was a gym.

  • 5
    « Great, comfortable place to stay »

    I enjoyed my stay with the exception of no a/c. The hotel controlled the air and it was only heat since it was November, this is what I was told by maintenance. Not good, I opened the window to get air.

    5
    « Would stay again »

    Wonderful stay. Fresh ingredients used in restaurant. Comfortable beds and pillows. Helpful, friendly staff. Great location. Would stay again. There to see soccer tournament at Williams College. Beautiful surroundings.

    4
    « Best Western »

    Great and affordable, good location, great staff. Easy check in and out. Good service all around. Lobby small, but worked for us. Would have liked to utilize space for a team dinner. Overall very clean and very polite w good service. Rooms nice and super comfy sleep. I would recommend.

    4
    « Pet friendly »

    We were recently passing through the Rockville area and needed a pet-friendly hotel for one night. We chose the best western for the location, the free breakfast, and the fact that they are pet-friendly. The room was very nice. Breakfast room was large with plenty of choices and the staff kept refreshing the food and cleaning up the area. Upon check in, the desk clerk was prepared to offer us a list of area restaurants. I don't think our two dogs were ever on an elevator before, but since we were on the 7th floor, they quickly figured it out.

    4
    « Great place to stay, good location and price »

    Selected this hotel based on the reviews, and they were accurate. Good location - can get to the Metro via shuttle, and Town Center is accessible for evenings. Good price, looks pretty new; the bathroom looked a little tired although clean, Nice hot free breakfast. Friendly professional staff. Good sleeping accommodations, but the HVAC system was quirky.

    5
    « Great place to stay in Rockville »

    The hotel is clean and comfortable. The room is big and clean and the employees in the hotel are friendly and helpful. I enjoyed my stay and the breakfast was awesome. The area surrounding is beautiful. I recommend it to everyone.

    4
    « Good Price for the DC Area »

    Location is great and they provide a shuttle to the subway a couple of miles away. The lobby looks and feels new but our room felt very tired. It was spacious and clean but for a Plus hotel, I feel they need to refurbish. The breakfast is excellent and the hotel personnel were courteous and helpful. Would stay again for the price.

    5
    « Excellent Hotel »

    My husband and I had an excellent stay at the Rockville Best Western Plus. The breakfast was excellent with many options, including gluten-free. The shuttle to and from the Metro that takes you into DC was terrific. It made the trip smooth as we did not have to navigate the city traffic ourselves. The room was clean and the shower water was hot with great pressure. Overall, we loved our stay!

    4
    « Nice place to stay »

    While visiting family in Bethesda, MD we stayed here and really enjoyed our stay. It had easy access from the highway and it was very comfortable. The only downfall was that there was no transportation to Dulles airport besides taxi or Uber, which were a bit expensive.

    5
    « Great Hotel at a great price »

    We had to travel to Walter Reed for doctors appointment and needed a hotel at a decent price not far from the base. The staff were really nice and helpful. The room was just as comfy and clean. We will definitely stay here again.

  • 5
    « Excellent »

    We have a meeting in the area -- The group booked a few rooms online in Best Western. It is a nice hotel to stay. Breakfast is convenient with choices. Staff are friendly and helpful. The room is clean and pleasant. I recommend the hotel to other guests.

    1
    « Business/Leisure »

    This is my first visit/stay ever with this hotel, unfortunately bases on my experience I would not stay again: Hotel staff was great. Overall Cleanliness of room 1/5. There was mold/mildew in bathroom on shower wall and on baseboards. The shower curtain was cloth with no plastic liner, though it says no smoking the room reeked of cigarette/tobacco smell. Cosmetically the room needs a pick me up, old wall paper and peeling paint in room and bathroom.The breakfast was complimentary however everyone doesn't eat Pork products, there should be an option of Turkey or beef bacon or sausage. Hotel staff was pleasant. But won't be back unless changes are made

    5
    « Excellent experience »

    Friendly and attentive staff, nice breakfast options and dining area. Free and adequate parking. Public areas and room were very clean. I stayed in a king suite which was very spacious. Check in and check out was a breeze. Free shuttle to take you to nearby restaurants. I would definitely stay here again. Great experience.

    1
    « bed bug nightmares »

    Absolute a nightmare! Because we were moving out of the new house before the new place was ready, I booked for 21 nights at the Best Western at Rockville for 21 nights. The hotel is old but in acceptable conditions (visually). It's 5-8 minutes away from the Rockville Town Center, but also right beside the highway. You can hear the passing traffic clearly. The most horrific part is bedbugs. From the first or second night, I noticed 3 bites in a line on my forearm. I told myself: we packed luggage for 21 nights, it's a ton of hassle to move to somewhere else. Maybe these are just mosquito bites. Things didn't go better as I hoped, every night I got some new bites, including my back, thigh, neck & shoulder, then even my chest. On the sixth or seventh day, I couldn't take it any more - fearing for another bite and the possibility of brining the bugs to our new house kept me awake during the night. We checked out after only staying for 7 nights. The front desk staff were kind and sympathetic. They tried to accommodate in any way possible, including switching us to another room. Unfortunately it didn't help because the bugs probably contaminated our luggage already. The hotel manager refused to refund us the first week of stay, and never called us to apologize or follow up with their status of "investigation". Please save yourself all the headache and nightmares and DO NOT STAY in this hotel!

    4
    « Nice property, but why was the pool already closed in Sept? »

    Very nice hotel, convenient location, and they have a free shuttle to take you to the subway, but in early Sept, their pool was already closed for the season - why??? We could see the pool from our room ( & the water in it was already pea green - gross!), and it was over 90F outside! This part of the world is often still hot until mid-October. We had hoped for a swim to cool off... no luck. Breakfast was good.

    1
    « Looks Can Be Deceiving »

    First off the front desk personnel was very helpful. My stay was pretty good up until the Sunday morning I realized my child was very quiet. I went over to check on her and she found a opened condom wrapper. Now honestly it was between the nightstand and the bed. I didn't check under the beds because I felt like this hotel was extremely clean. Hotwire rated it to be 3.5 stars!!! Boy was I wrong. A few hours later after checking out I noticed two red bumps appeared on my arm as if I had been bit the night before. I hope they are not bed bugs. I have tried to get a refund from the Hotel but they are unwilling to assist me because I booked my hotel through hotwire. I would not recommend any one go here. If housekeeping cleaned the room correctly they would have clearly found the condom wrapper. I do plan to speak to corporate. There is no telling if my child contracted anything from playing with the wrapper and hotel management could care less!

    4
    « October 10, 2016 »

    Our overall experience at this hotel was very positive. The room was good except for the carpet. They moved us to another room and it was less dirty and worn but both rooms need their carpet replaced. The breakfast buffet offered lots of choices of hot and cold items--very good. Callaways, a restaurant onsite, was closed for renovations so a negative was having to drive a few miles to get something to eat although they do offer shuttle service within a certain mile radius.

    5
    « weekend for soccer tournament »

    It was a good hotel for our soccer tournament, closest to the tournament would be ideal but the drive was easy and without traffic.. The breakfast was great. The kitchen even opened up earlier on Sat. just to accommodate our very early game! We had quick service, free parking and great rooms. Our room was very cold but the hotel responded quickly to change the temp/settings. I wish the wall control functioned so I could adjust the temperature myself.

    3
    « Lots Of Problems »

    Stayed here one night, business. Web says restaurant. None. Wasn't told on phone that it had closed / weeks prior. Breakfast was not what was promised. Not even in correct room. Check in staff was so-so. Lady was great, young man was snip with customers. ?? No reason. Room was perfect. Except NO heat. Maybe wasn't turned on yet??? Stay again?? Kind of far from DC. 270 is practically across the street, but then you have the DC traffic. I'd pay extra & stay closer if planning on DC visit. Not a visit? It'll work.

    5
    « Hotel in Suburbs »

    This Best Western Plus was excellent for our visit because it was convenient, clean and easy to access once we figured out the exit roads on I270. The beds are comfortable and clean. The staff was helpful and professional, The coffee choices were very good and tasty, almost like the B/W hotels in Europe. The sign on the edge of the road was partially covered by a tree or bush and I almost missed the entrance--please fix.

  • 5
    « Very Nice »

    I reviewed this hotel on YELP as I really enjoyed myself. It was spacious and clean and I loved it. The breakfast was great, diverse options, clean and tasty. The staff was friendly and courteous. I only wish I could have stayed longer.

    4
    « HOTEL TO STAY IN ROCKVILLE »

    On the first trip to Rockville, this hotel was very good. Besides having great room and well organized with everything a guest needs, yet the hotel provides you an important silence for your stay. The only thing that needs to improve is the variety of breakfast and i think when there will be own cars which make passenger transport, the hotel will be certainly the best of Rockville to its privileged location.

    5
    « Super Stay at Best Western Rockville, MD »

    Escape romantic weekend from NJ, and visiting family in MD. Superb, courteous and professional staff from the front desk to the housekeeping and engineering services. The rooms are very clean, comfortable, easily accessible and temperature adjustable to taste. The beds are super comfortable. We slept like babies. The entire facility is very clean and pleasant. The free breakfast is amazing. The choices are better than a la carte, and you can make your own waffles. Fresh fruit, coffee and beverages. The breakfast is worth the stay by itself LOLs. Top stars for this hotel. Thank you! We'll be back!

    4
    « Good place to stay in suburban Maryland »

    Pleasant hotel in convenient location. Best price of equivalent hotels in the area. I stayed just one night after moving out of my home and waiting to settle on the sale of my house the next morning before moving out of state. It was a pleasant, restful, comfortable place to stay, and it was nice to have a full breakfast available.

    5
    « Super Stay at BW Plus »

    Great place to stay - great food, great coffee and great service. We were surprised at how well this place was organized and showed a caring attitude for its guests. I was impressed with the staff and the facilities. Being pet friendly was another plus!!

    5
    « Good Location, breakfast and sleep »

    Easy on/off the interstate I270. The breakfast buffet has a good variety. The bed and mattress were excellent. Got very good nights sleep the four nights we stayed there. The only thing that bothered me was that the breakfast area seem a little shabby. It needed to be spruced up.

    2
    « Not impressed »

    I spent 3 nights at this hotel last week while attending a conference in Rockville. I am not usually a fan of the Best Western chain, but after reading other favorable reviews of this hotel, I decided to give it a try. I am not sure if I got a really bad room or if the people who stay at this hotel have low expectations, but had my employer not pre paid, I would have checked out and gone elsewhere after seeing my room. My main complaints: the room was dark and dingy, the ceiling was dropped down, making it feel quite claustrophobic; the overhead lights were just light bulbs in sockets with no cover; the carpet was ringed with dirt all the way around the room, and had multiple huge dirty spots on the floor (thank goodness I had flip flops- would not have touched that carpet in bare feet); the electrical outlet in the bathroom was coming out of the wall; there was someone else's hair all over the wall and door of the bathroom throughout my stay even though the housekeeper "cleaned" each day; the TV only worked one of the three nights, and there was such a huge gap when the door was closed and locked, that I could see into the hallway. Thankfully, there was a half wall between the door and the bed, so I didn't feel like anyone could peer at me in the bed. The bed was the ONLY redeeming thing about the room, and the reason this is not a 1 star review, as it was clean, well made and comfortable. Thankfully, I had a car, but as other reviews have stated, there is nothing within walking distance, so without a car you are at the mercy of the hotel shuttle. Also, it appears the hotel's main source of revenue is accommodating tour groups, making breakfast a bit of a madhouse. The first morning, I ate yogurt with a fork, as there were no spoons to be had and the second day, I had to hunt down hot water for oatmeal. The third day I saved myself the hassle and went somewhere else for breakfast. I will not be a return customer.

    5
    « great place to stay »

    Everything was outstanding including the very reasonable price. Helpful staff, good parking, convenient location. Loved having the shuttle service to the shopping center. Fun making my own waffles in the morning.

    3
    « Best western rockville »

    Overall stay was comfortable,however bathrooms were pathetic with horrible lighting and bathtub and sinks were clogged. But they fixed it when we complained. Free breakfast was very good. May stay here again. We got what we paid for.

    4
    « Good value »

    I loved my room! It had a fridge and microwave, so I could cut down the expense of meals during my trip. The King bed was beyond luxurious. A great stay. The only downside was the room was not soundproof, and I woke up when my next door neighbour had a very long coughing fit during the night. I hope he was okay!

  • 3
    « Good & Bad, No Ugly »

    Reasonably priced. Breakfast buffet with hot food. Courteous staff, free wifi parking spacious rooms etc Bad: old old facilities, bath tub didn't drain properly, room next to elevator constantly being used, exercise room smelled old and moldy couldn't stay in there for more than 5 mins. Liked the coin operated lAundry option. Hotel not near much interms of entertainment but it's 2 mins from I270. Room for improvement but u get what u pay for??

    4
    « HIGHLY RECOMMENDED »

    We were very pleased with this Best Western. I would have given it five stars if my tablet wasn't giving me a hard time entering it. It was a great bargain through Trip Advisor. I will definitely use them again to book a hotel. This Best Western is clean and quiet, set off from the main road. Rooms were a nice size.. A very nice complimentary breakfast is served. Staff is friendly and there is a complimentary van to the metro which runs once an hour.I was disappointed that the outdoor pool was not open since weather was still warm enough. I would not recommend this hotel for Washington sight seeing. It was really too far.

    5
    « NUMBER OF BEST WESTERN HOTELS »

    In the past two years, my wife and I have driven around many states and were not able to find as many Best Western hotels as other hotels and were very disappointed because, in its category, Best Western is the best.

    4
    « Competent, no surprises »

    Sufficient in most every way to me. Will visit again. I travelled alone. Arrived for late check in. Slept reasonably well. The hotel is reasonably quiet, clean, comfortable. It is reasonably priced. I did not need much.

    5
    « Family Weekend - this was and easy access to my son's new residence. Family members got togther to help him move. »

    Enjoyed our stay here very much. Would stay at this hotel again. The breakfast got us off to a good start for the day. Hotel staff very nice. Rooms were comfortable and clean. We enjoyed the pool area, lounge chairs and tables. The kids really enjoyed the pool.

    4
    « Parent visits »

    We stay at this hotel every time we visit our daughter in Rockville. Like the location to her place, and the location to 270. We will probable stay there many more times in the future. Our only complaint would be the beds. Would like to see queen size beds in each room.

    5
    « Great hotel in DC »

    This was my second stay here. The staff are very nice and accommodating - especially Tashay & Ebra. They have the best breakfast too! We will be coming to visit frequently and I will definitely be staying here again.

    4
    « consistent quality »

    Near I 270 with free parking. no freeway noise heard. Except for being awakened by a fire alarm at 3 am, the accommodations were nice. good breakfast with ample seating. not too much else around the area.

    4
    « Celebrating with the relatives »

    Stayed in town for a weekend while co-hosting a party for my parents. Not only did we stay at this hotel, but so did many friends and relatives attending the party. This is a large hotel, with easy access to I270, and has plenty of amenities including wi-fi, a business center, free breakfast, ample parking and a pool. There were plenty of good choices for breakfast and the area was well staffed. The rooms were clean and spacious and included refrigerators and microwaves. All of the staff I interfaced with were very friendly and helpful. The only two downsides to this hotel were that the ventilation in the bathroom was weak, leaving some metal to rust; and, though common, I do not find the double-sized beds comfortable. As both my husband and I are above average in height, a queen (with better quality sheets) would be preferred.

    5
    « Allow a lot of Time for Check-In »

    Allow a lot of time for check in. They prefer to answer phones and make guests stand in front of them while doing so. The hotel otherwise is clean and rooms are bigger then most. The breakfast is phenomenal!!! BEWARE OF HOW LONG IT TAKES TO CHECK IN! I waited 20 minutes with children in the car and the front desk girl did not care.

  • 4
    « Hotel evaluation »

    In total good experience with staying. So far I did not receive my security deposit. If every thing goes smoothly with that part I can say for sure about my good experience. I would like to recommend it.

    5
    « Enjoyable stay »

    The staff were very accommodating and promptly took care of any needs. We had a suite with a king bed. Kids slept on the sleeper sofa. We did not use the pool or other amenities due to our 1 night stay, but I thought seriously about staying another night. Fairly close to the Rockville metro station. Shuttle will pick you up, but we did not use this service.

    3
    « Great Place, A few Issues »

    The hotel in general is pretty clean. For the price the amenities were great. Breakfast was wonderful and the pool and gym were clean and well taken care of. Our room key would work. we had the front desk issue us new ones and we would still have to try it about 15-20 times to get the door to open, but it worked fine to access the gym. we stayed as a family in a King suite with two rooms. one with the bed and one with a fold out couch. the bedroom was nice, but the couch wasn't. when we finally got it folded out, there were no pillows or blankets for it in the room. it was also warped into a bowl shape and you could really feel the edge of the couch going right across the middle of your back. The other issue we ran into was finding food. across the street is a gas station/service shop that closes pretty early (before 10PM). we had a late night in DC and didn't make it back to the hotel until about 9:30. we were hungry and used our GPS to find a close drive thru. it said McDonalds was 1Mile away. The area it took us to was residential. we tried 3 different restaurants on the GPS and none were actually there. when we gave up and went back to the hotel they gave us a Pizza Menu for a restaurant that was already closed. So no dinner for us!

    5
    « WHOA!! »

    I usually don't stay on hotels on my way to washington DC but I decided to try somethiing different and I'm so happy I tried them. The staff was amazing so was the food. The bartender made some great drinks and made some great joke. The Staff is so friendly. I am def staying there again soon !

    4
    « convenient »

    this hotel was clean, and convenient to where we were visiting. the only problem was the air-conditioning. you couldn't control it yourself and on the 7th floor, we were warm to the point of uncomfotable. also, there was a very noisy wedding party until midnight, which you can't really blame the hotel for. the complimentary breakfast buffet was plentiful and fresh. we would stay there again when visiting our daughter and hopefully air conditioning or noise would not be a problem.

    4
    « Good value »

    Room is very adequate. Location worked well for us; we met friends in Rockville and silver spring Also easy access to the metro and to I270 Breakfast was also very adequate Staff very friendly and helpful

    4
    « trip to DC »

    The hotel was pretty clean and the staff was very kind and helpful. Breakfast was pretty good. So for the price it was a good stay. Only problem was the pull out bed wasn't very comfortable but than they never are and the air conditional in one of the rooms didn't work very well.

    5
    « Super Customer Service »

    The front desk staff at this hotel goes out of its way to make you feel welcome! The room was roomy and super clean. The breakfast is above and beyond what I expected, bacon, sausage, eggs, waffles, cereal, fruit, Danishes, excellent coffee, and juices to choose from. I highly recommend this place. By far the best hotel I've stayed in in the DC area.

    3
    « Youth tournament stay »

    Hotel is in decent location - close to major parkways. Downtown Rockville (very nice downtown area) is only 1.5 miles away and they offer free shuttle service to and from Rockville. We used the shuttle service one night for dinner and it worked great. Front desk staff was very helpful and accommodating. Complimentary breakfast was above average and staff kept area neat, clean and items fresh... Only complaints - room (we had 2 queens bed room) is a tad on smaller side, no closet (they have a wardrobe in room) bathroom was very small and no vent fan. Air Conditioning was excellent in my room - but heard of numerous complaints that some rooms had little to no A/C and repair staff was not available on weekends. Beds were firm and only 2 pillows per bed.

    3
    « Clean and good value »

    We got a great price on a king room with a pullout sofa by using hotels.com (129 plus tax). This was much less than the front desk quoted! The pullout wasn't comfy - but the room was otherwise just fine (we have little kids so they piled in the King with us and it was very roomy compared to the tent we've been sharing the last couple of days!) Breakfast was ample (waffles/eggs/bacon/toast etc. A word of warning - the laundry machine is very expensive $2.25 - per load - and the dryer is the same. I pulled my clothes 12 minutes before the cycle was done and they were almost too hot to touch on the medium heat cycle!

  • 4
    « Vacation »

    The hotel was very clean. Breakfast was not up to standard. It was very sloppy and very little help. We could not take advantage of the pool because of the crazy hours it was open. There was also a bee's nest inside an umbrella, which I believe they tried to remove, but later there were still bees.

    5
    « Perfect Hotel in Rockville, Maryland »

    We were driving north to NYC and booked a one night stay at this Best Western. What a pleasant surprise! This Best Western is really a "Plus" in every way. The hotel location for traveling is wonderful. The welcoming staff are pleasant, the rooms are quite nice and clean with all the usual amenities, and hot breakfast buffet was also a plus. You can't go wrong with this hotel.

    2
    « poor »

    bed not comfortable, bathroom was dirty and additional charges when checking in. breakfast was good. housekeeping made a lot of noise in the hallway. hotel looks nice from outside, not too far from metro if you miss the shuttle a taxi might run you about ten dollars to get to the metro. checked out earlier not satisfied

    5
    « Great place for Washington DC visit »

    Every time I come to visit My daughter I stay at this hotel the morning breakfast is very good clean rooms beds are comfortable and always a nice stay. Free parking bathrooms are nice I'm so close to DC they have a free shuttle that runs every hour to the metro station, and the staff is very friendly and hospitable

    5
    « Great Experience! »

    Overall, great experience. Staff and amenities were great.! Plenty of parking. Very good breakfast and staff. Entrance was very welcoming and staff were very helpful. Swimming pool was great, as well as the gym. Like the title says, Great Experience!

    4
    « Good »

    Good hotel to family for an affordable price. The breakfast is included, but I have not found hot milk and nor microwave available at the breakfaast room. Moreover, the double bed is too small for two persons and the furniture is old.

    2
    « Needs to be updated »

    Needs to be updated. Tries to charge for the room safe. They will take it off the bill on checkout. No listing for TV stations. Remote had to be adjusted by hotel staff to get HBO. Breakfast quality was poor. Breakfast staff was overloaded and could not keep up with demand. This is not a BW plus hotel any longer.

    4
    « Breakfast »

    The breaksfast was good and had many options compared to other hotels I have stayed in. I wish they would have had more options for vegan or vegetarians and more variety of fruits. The options were the same everyday.

    4
    « Nice hotel »

    The hotel was nice, staff friendly, rooms clean. My only complaints were small. 1. Breakfast room is quite large but everything to put on your plate is in one corner. Traffic jam and it doesn't have to be that way. 2. Shuttle to metro only goes on the hour. Works if you are going to metro but don't come back between quarter after to quarter of as the shuttle won't come get you. 3. No restaurants within walking distance. If you have a car, this hotel is a good choice. Room rates weren't bad.

    3
    « Okay, but mold problem in the bathroom »

    The bathroom had a heavily textured ceiling, which had black mold spots growing on it. When I used the microwave, it would cause the other socket in the plug to cease functioning, shutting off the light/plug combination on the desk. Every time the refrigerator cycled on/off, the tv would cut off. For the price and location, I would say fair or average. Will probably look elsewhere on my next business trip.

  • 3
    « Below My Expectations »

    We chose to stay at this hotel because of its location and access to Washington, D.C. Overall, this hotel needs to be updated. Our room was too dark at entry and we needed to turn on the light in the bathroom to see the items in the coat closet! The temperature in the room was pre-programmed and was impossible to reset. The furniture in the room was old and dirty. There were two full size beds in the room that were difficult to get used to after years of sleeping on queen or king size beds! The breakfast quality needs improvement. The utensils were poorly washed, and the dining room needs to be cleaned more often. The food items were average and unchanging from day to day. The overall appearance of the hotel needs updating, and items used by guests such as carts for moving suitcases must work! Compared to other Best Western Plus hotels that we have previously used (both in the U.S. and in Europe) this hotel is below par.

    5
    « Fantastic Stay »

    It was a pleasure staying here and we will stay here any time we return to the Rockville area. The hotel is beautifully maintained, quiet at night, and easy to access. The fitness facility was always clean and the equipment is in excellent condition. We loved the fact that it was right off the 270 exit and close to both downtown Rockville and Potomac.

    2
    « Way past its prime »

    Dirty, old, AC in poor working condition, noisy, substandard beds and linens (broken down, hair on sheets, overstuffed pillows). Bathroom small and dingy. I had never stayed in a poor Best Western, but now I have. Time for a serious rehab of this property. You get what you pay for, unfortunately.

    5
    « Great for family vaction »

    The staff was very helpful and courteous. The complimentary breakfast is filling and delicious. The shuttle bus to the Metro is a God send. It takes the worry and cost of parking out of the picture for a fun vacation with family.

    5
    « Great hotel. »

    Clean, comfortable, accommodating, and a decent value...what more do you need in a place to stay? Good location, convenient to access and easy to get to your local destinations. The breakfast is available until 11 am, allowing you to sleep in if you so choose. Featuring hot items like waffles, eggs, potatoes, sausage, and bacon, along with many other items. The service staff at breakfast are friendly and helpful, as are all whom we came in contact with at this hotel. The only complaint centers around the bathroom. It is small...the door is awkwardly placed and the toilet is so low that I doubt tall people or seniors would be able to comfortably use it without difficulty. Otherwise, this hotel is a place I would stay in again when visiting the area.

    5
    « Great Hotel Near DC »

    This is a nice facility with a reasonable price near DC metro. It's about 1 hour drive from downtown DC during the rush hour and half an hour during non-peak hours. The rooms are clean and have comfortable beds. Free parking and free breakfast buffet are among great features that this hotel has to offer. The staff were very professional and helpful. Our only issue was that our rooms weren't ready at the time of check-in. We had to wait for 1 hour for them to get ready. I recommend this hotel.

    4
    « comfortable and very friendly staff »

    We had the King Suite room because we have 2 teenagers. The room was comfortable and clean and gave us enough room to spread out. The staff was very friendly and helpful and always said hello to us. The breakfast bar was good. They had a lot of food but I thought the eggs and bacon weren't cooked all the way. The best part was the shuttle they offered to the metro. We got free parking unlike a lot of other hotels. I would defininetly stay again.

    1
    « Worst experience with hotel staff »

    I was walking through the lobby, and a young woman who was on her cell phone, was complaining to a friend that the only way she could shut the door to her hotel room was by having someone on the inside shut it, and she stopped to ask the front desk person for the name of the manager. The gentleman told her that she could change if she wanted to, and she said oh I can change rooms? And he said no hotels you can get out of here. I was surprised by his reaction. So I asked the young woman what it happened before. She said that her first room was right next to the air-conditioning units, and she couldn't get her three-year-old daughter to sleep. She have to switch rooms, and they gave her anon-smoking room with burn marks in the carpet in the sheets. She asked to switch again, and she got a room with a washcloth over the smoke detector, windows that won't lock, and adore them only shut from the inside. I explained I was married to an attorney, who would be happy to take her case. She brought me to a room to show me. She was not exaggerating. She said she believed she was getting this treatment, because she had booked through Hotwire. I went down and asked the gentleman at the front desk to please switch her room. He invited me to leave as well

    5
    « Very accommodating staff »

    Having moved out of town two weeks earlier, we had to come back to town for an unexpected funeral. The staff at the hotel was wonderful, allowing us an extra early check in so that we could prepare for the viewing. The room was clean, and well appointed. The location is very centrally located off of 270, close drive to Metro and all the restaurants of Rockville Town Center. Would definitely stay here again.

    4
    « Comfortable but plain »

    This is not a fancy place, but certainly adequate for our purpose -- an overnight stay. We were a little disappointed that we did not know ahead of time that the pool was closed as we had hoped for our grandkids to swim. The breakfast was excellent. Main issue was that we could not connect to Internet, but we were not there long enough to care that much.

  • 3
    « Memorial Day Weekend 2016 »

    Was on the 7th floor, very clean. Good breakfast. Polite front desk. Small but convenient work out area. Pool is ok. I had an issue with the TV and an engineer was sent to check on it but nothing was solved, he promised to change it the next day. I appreciated the effort.

    3
    « Best Western Rockville »

    Hotel was priced very reasonably for the area. Only problem was the poor AC system which resulted in limited sleep. Location and breakfast were good. This appears to be an old hotel with heat/AC coming out of the unit in the ceiling. Room would not cool even after serviceman came. Had we not unpacked, I would have requested a move to another room.

    4
    « Lizzie's DC Trip »

    We had a minor glitch at check-in and originally were assigned the wrong type of room. We went back to the lobby and got the room changed very promptly to the Executive King with a sleeper sofa. The location of the hotel was very convenient for our purposes. There is plenty of parking space available. The staff were very friendly.

    4
    « Great value and incredibly well trained staff »

    Spent three nights here as part of a group. The hotel is away from the hustle and hubbub of the city -- sits on a few acres, the main business part of Rockville is at least ten minutes away. Great parking, but it is definitely a place you need a car or access to cabs. This is a large, well maintained facility with superb management. The facility managers checked in with our group several times and met a couple of special requests with ease. The management has trained the front desk staff and help well, they are all working at a level most larger hotels would dream of...I have traveled a great deal and know that competent staff are never an accident. The restaurant manager (Freddie) was especially helpful to getting our large group served as quickly as possible. The night before, I had flown in late without dinner, and the restaurant was closing in ten minutes. I was reluctant to order anything much that close to closing, but Freddie said "no problem, we will take your order" and the wings and onion rings I ordered and took to my room were nicely prepared. The restaurant has a limited menu of mainly snacks such as small pizza, calzone, and wings. I would definitely return here. The only reason it is not a ten was that my air conditioner was broken, although that was the only part of my room that was less than completely satisfactory, and it was not yet hot enough outside to matter -- the room had a window that could open and ventilated the room enough. When I reported it, the management jumped right on it.

    3
    « Fine for a One Night Stay »

    If you're passing through then it's fine for a one night stay. Bedroom was comfortable and the staff were very accommodating. Shuttle bus into the centre was a great facility to have as we weren't driving. Breakfast was terrible, they do not have a restaurant or bar really as one room doubles up to do both. Floors sticky every morning, dirty tables, sticky buffet table and really not a pleasant experience. We returned back one evening at 10:00pm and were told the bar was closed, as far as I recall this is normal so no chance of a nightcap !!

    3
    « Staff was great!! »

    This is an older hotel, so it needs some help. Check in was fast and easy. The room has seen better days.There was some mold in the bathroom and the wall paper was starting to peel off. No fan in the ceiling, so after a hot shower it took a while to dry up. Beds were comfortable but the pillows weren't. Glad I brought my own hair dryer as the one in the room is the original one, and when I turned it on, pieces from the chipped plastic inside were blown out! The breakfast was excellent. The shuttle was extremely helpful in getting us to and from the Metro.As a tourist, I'd never attempt driving there! The staff helped in anyway they could. Extremely polite!

    3
    « Not for The Business Traveler »

    Stayed two nights on a business trip. Hotel is OK for families traveling on a vacation however, I would not recommend for business travelers who expect typical business accommodations. Mattress was not good quality compared to more upscale hotels. Room was on the dingy side (literally) as there was inadequate lighting levels in the room especially where the clothes closet was. Each of the two nights I was there large tour groups arriving in several buses checked in. The second night was very disruptive in the hallways with young guest banging doors, talking loudly in the hallways, etc. This occurred after 10 pm when I would expect some degree of quiet so guests could get to sleep. They must of been on a school trip or something. There was free breakfast but it was so so and very crowded.

    3
    « Reasonable for the price »

    Front desk staff were very friendly and helpful. Which was a good thing as the first room we were assigned wasn't ready and the second room had a faulty door lock making it frustrating to get into our room. Conveniently located for our needs though and it was worth the one night stay.

    5
    « Great place to stay »

    We spent 5 nights at this motel. Visiting the Wash DC area. The staff was wonderful, everyone was pleasant. The shuttle drivers were great. Even the lady in the gift shop went out of her way to get something we wanted. Our room was just right. Breakfast was always the same each morning and we enjoyed it. great place.

    5
    « Surprising satisfied »

    Last minute need of a place to spend a night. Checked internet. Chose this place for the good price and location. Did not have high expectation. When arrived, it looked like a high end place. Service was excellent. The room was with excellent quality. Had been in other Best Western hotels before. They were very plain. Could it be the difference between Best Western and Best Western Plus ? I do not know. Never been in the Plus category before though.

  • 3
    « Good but needs some TLC »

    The rooms were clean and spacious but could use some TLC. The front desk area definitely needed some updating. The staff was not unfriendly but did not smile and seemed to be just be doing the job. The breakfast was good, many things to choose from and enough space for people to sit down and eat.

    5
    « Pleasant, Relaxing Stay »

    As always, a pleasant, relaxing stay... very Courteous staff - (TASHAY, at the Front desk at 5 AM with her pleasant SMILE! / SALL at the breakfast bar, ALWAYS pleasant and smiling!!!!) We are planning to return... Rooms are very quiet and clean...

    4
    « Convenient with a couple of hiccups »

    We had a two night weekend stay here during Spring Break. The location is literally right on the highway so it is very convenient. Lots of parking. When we checked in it had been very hot out for that time of year and they told us we may experience temperatures in the room that were too hot or too cold and to contact them before 10 pm and an engineer would come and adjust it. I really appreciated that as we did need the engineer. The room was two doubles as shown in pictures others have posted. The beds are comfy. The TV remote was missing and we never did get one. The wifi worked though so we used Netflix instead. The room was clean and well maintained. We booked here specifically for the included breakfast at no extra charge. They offer juices, tea, coffee, cold and hot cereal, yoghurt, rolls, muffins, toast/bread, waffles, eggs, sausage, bacon. Good selection. The breakfast was well done on Saturday but Sunday was awful. They were out of butter and jam so everyone kept making toast and waffles and then dumping them. Who wants dry toast? I spoke to the kitchen crew person and he just shrugged. I don't think he spoke English. I went to the front desk and asked them to put up a sign to warn people they were out of butter but that was not done in the 1/2 hour I was in the breakfast area. There were delays in getting the hot foods, cutlery and plates as well so the seating area was jammed with people waiting. Probably they were just short staffed but with Spring Break school trips booked into the hotel they should have anticipated the heavy demand. Also on Saturday our room keys were deactivated and we had to get them reset as we were staying until Sunday. I would stay here again though. Overall it was a good place.

    5
    « wonderful weekend »

    We were on the road on our way to maryland we were going to a funeral. So we weren't sure where we were going to stay. I got on my phone and started looking for the closest hotel I found Best Western in Rockville.. That was the best thing that could've happened. I called and spoke to Rocky I think I spelled it right. We got the king bed suite because it was my 3 kids and my husband and me. The staff members were so nice. The room was very clean nice space. The bed was amazing it was so comfortable. The breakfast was great!!!! I highly recommend this hotel! BEST WESTERN PLUS in Rockville MD. I will return thanks Rocky again!!!!

    5
    « Très agréable »

    Well located near Washington DC. Easy to park a car.People working here are very nice. If you travel for tourism, it's a very good place, DC is a beautiful place and there are a lot of thing to do see in Maryland and Virginia.After a long day, it's pleasant to come at this hotel.

    4
    « Pleasantly surprised »

    Pleasantly surprised by the accommodations of this hotel. Sleeping room was VERY large. Decor was modern and appealing to the eyes. Room was very clean. Lobby restaurant has a limited menu, but affordable prices. Restaurant staff were very friendly. Front desk staff were also polite

    3
    « Not So Friendly Staff »

    If you happened to need anything after the housekeeping staff leave for the day you are out of luck. The front desk staff refuse to bring it to your room as they say that they are not allowed to leave the desk to bring it to you. You have to go to the desk to get it, even thought there are two staff members on. Also if you have a noise complaint about yappy dogs they do nothing as well. Just want to say Hi to Bailey the yappy dog next door to me

    5
    « Anniversary vacation »

    My wife and I stayed here and it was wonderful. Staff is very accommodating and room was clean. Shuttle gets you to the Metro Station and will pick you up before 9p. Breakfast was OK not the best but far from the worst. Plenty of restaurants near by if you don't want to use the in hotel cafe. If ever on the Rockville area again I'll definitely look to stay here again.

    5
    « Business or Pleasure »

    This property is a class act. We had great service on our Washington, DC vacation. The hotel has a free shuttle to the metro station for convenient connections throughout the metropolitan area. We parked our car and avoided the traffic for a few days. This is a business traveler's hotel that worked wonderfully for a couple of tourists.

    4
    « Nice, convenient hotel »

    Clean, well-maintained hotel with friendly staff. Not located in a scenic or walkable area or near stores, but very convenient to Washington DC area towns and major highways. Rooms are large. Stayed in an enormous 2-room executive suite. Rates are very fair and reasonable compared to other nearby suite hotels. Water pressure is great, WiFi is fast. Free printing in lobby. Only criticism is extremely thin and uncomfortable mattress on fold out couch in living room of suite. They should really invest in nicer sofa beds. Main bed and pillows were, by contrast, very comfortable.

  • 5
    « Good hotel and you get your moneys worth »

    I was pleased with the convience of this hotel. They have a business center which allows you to print boarding passes etc. The shuttle service stops running at 9 pm which made it difficult for my stay because I was in the city until past 10pm. The breakfast was average. They served the same things daily. The value of the room was good. The service by the night employees was excellent. The day employees seemed very disinterested. The gift store in the lobby is priced very reasonable should you forget any necessary item, Even sweatshirts or other memorabilia you want to purchase is reasonably priced.

    3
    « Pet friendly, conveniently located »

    Overall we are satisfied. Positive: We traveled with a dog, and choose this hotel because it is pet friendly and conveniently located not far from Washington DC. We did not have any problems with our dog staying with us. The breakfast is good. The staff is pleasant and helpful. Negative: The bedding - pillows, comforters and sheets are old.

    4
    « Nice hotel »

    Stayed at this hotel for business. Always appreciate free internet and free breakfast. Ask for a room that's not near the elevators. I didn't and was faced with children running back and forth to the ice machine until I put a stop to it.

    3
    « Budget friendly is all I can say about this place. »

    I booked this hotel based on other reviews. I wanted to be away from the city to keep the price and traffic down. The hotel is older. The room wasn't dirty, just dated. The fan in the bathroom didn't work, so the ceiling had condensation water droplets dripping from it. We discovered that the air conditioning doesn't work very well either. The last night, I turned it down as low as it would go and it was still too warm to be comfortable. The breakfast was awesome though. There were a lot of options for us. The restaurant has a very limited menu, but was good. We didn't use the shuttle, but it was always there and other guests seemed to like the service. We had a great time in DC, and the hotel served its purpose. But had we need to spend more time other than just sleeping, I'm not sure we would have been happy. Probably will look elsewhere the next time.

    5
    « Good value for the area »

    Great breakfast, comfortable bed. The evening restaurant wasn't much of a restaurant - pizza and bar food fare.Slow service, too. Good value for the DC area. Shuttle available to the Rockville Metro stop every hour on the hour, but we didn't use it - we wanted to be out at 7:30 so we chose to drive.

    3
    « Not a top choice »

    This hotel is in a business park area with little within walking distance. Heat in the room was out and a colleague reported it was not working in his room. There was no extra blanket in the armoire either. I used towels from the bathroom to stay warm. I informed the desk about the heat, but it wasn't fixed by that night. Breakfast buffet was ok. Restaurant menu at night is limited.

    2
    « Heat didn't work, and staff unaccommodating »

    The hotel is very affordable for the area, and while it is a little run down in places, overall it is clean and well kept. I would give this an excellent rating, except that the heat in my room didn't work. It was a little cool when I checked in (so I turned up the thermostat a little), but downright cold when I woke in the morning and we getting ready. Upon checkout the desk staff was dismissive and unaccommodating. He said he couldn't do anything to help, and if I complained the night before they could have fixed it.

    4
    « Vacation »

    Great clean hotel!! Everyone at the desk was very helpful. Wonderful shuttle service to and from the Metro. Warm, delicious breakfast buffet in the morning. Loved our stay, would come back again. Not a lot of eating places around the hotel, but we ate before we left downtown.

    5
    « Rockville best western »

    The Best Western PLUS in Rockville, Maryland is a great place to stay. The rooms are not upscale, but very comfortable with all of the necessities. The shuttle service is awesome - roomy and comfortable ride to the DC area metro station, and to many shopping areas. Breakfast is a nice spread of eggs, bacon, sausage, fresh fruits, potatoes, waffles, yogurts and breads - along with the usual juices, milk, and coffees. It's a great start to the day - especially if you are touring DC. We can't say anything negative about our stay!

    3
    « Best Western Experience »

    hotel is clean; shuttle transfer very reasonable and somewhat accommodating; restaurant food is okay but recommend a change of menu from one day to the next and not the same daily; entertainment (tv) is okay but still needs upgrading. Overall, I would recommend to others.

  • 4
    « My boyfriend and I were fairly comfortable here »

    My boyfriend came into town to visit. This was my first time at a Best Western and I was fairly impressed. We liked the setup of both of our rooms. We loved that they are one of the few hotels that still serve breakfast. The breakfast is eggs,bacon sausage, toast,waffles etc. The only thing we didn't like was the fact that we couldn't change our room temperature when we wanted to the temperature was either too warm even with the heat off or too cold even with the A.C. off. We went and bought a small heater to heat up the room. I wish there had been a better solution to the problem. I understand the building is old but still . You can also hear people walking through the hallways through the door. But overall we were pretty happy. We would definitely come back.

    3
    « Close to metrorail »

    Provide shuttle service to metro rail station every hour. Should increase the frequency and do it every 30-40 mins since the station is close to the hotel. No room service during night time, got to go to front desk if you want to get something eg. towel.

    5
    « A great place for an affordable price »

    I use this hotel often because of its LOCATION and reasonable rates. The rooms are comfortably furnished (I have had only the 7th floor experience), the amenities include all we need for our stay (which is medically driven). Parks to walk are near-by, which provides a nice change of scenery from the bustling highways of the DC area. We haven't used the Shuttle service, but it is available, too.

    5
    « Great Staff and a convenient hotel »

    I recently stayed at this hotel while on business in the Rockville area. I grew up in this area and hadn't noticed how much it has changed. The hotel was a great location and the staff was great. They provided a great room (a suite actually) with comfortable furniture, two good TVs and even a refrigerator that I needed. Everyone was friendly and helped me figure out where things were in the neighborhood. The General Manager even watched over the great breakfast to make sure everything was done right. They had a great Business Center that was free to use and coffee in the lobby in the evening and morning. GREAT !

    5
    « Comfortable room, with breakfast included »

    My two night stay was enjoyable, the view from the room was spectacular, esp when it snowed and the trees were covered the following morning. Staff was professional. Restaurant staff were exceptional. Room was clean and beds very comfortable

    1
    « The worst hotel ever. Very dirty! »

    When we walked in the front door it smelled like gas. We got to our room and showered etc. when I went to turn the bed down there was a tissue in the linens! Then I found two different types of hair! The bed also seemed slightly discolored in the middle of the bed. I'm posting pictures of everything I found here. After having driven 15 hours we needed to sleep. I went to the front desk and demanded to be moved to a clean room and had the front desk person go with us to verify. We were upgraded to an executive suite. When we got to that room it clearly smelled liked marijuana! Bed was cleaner. That room had some stains on the carpet that looked like blood! The carpet in front of the sofa was very stained as well. The staff said they have complained to the manager many times about these issues and the manager does not want to do anything about it. They also said that the front desk manager and general manager do not work on weekends! This place is full of truck drivers and that's fine but the place is terrible. It needs a large investment of working capital through an investor and complete remodel as well as new management. Don't let the other reviews on this page deceive you! I know it's inexpensive but it's worth spending a little more money and not dealing with the filth and lack of interest.

    4
    « Near the Red line into DC »

    This was a nice clean hotel, near the metro(free shuttle to the metro), nice helpful staff, great included breakfast. We really enjoyed our stay. The beds were comfortable. It is very close to the metro. We were able to hop on the red line into DC. I will stay here whenever I visit DC. I also cannot wait to visit again to explore Rockville, MD itself. Seemed like such a nice city with plenty to do. I highly recommend and will stay here again.

    5
    « Worry Free Stay »

    I was there when the roads were iced over on Monday and there was no travel to be done. I was able to remote into my office and work. No down town and therefore I was still able to complete my assignments on time.

    5
    « Family Vacation »

    We are a family of 7 with all 5 kids less then 10 years old. Able to get a joint room as max 4 people per room. The kids liked the hot breakfast which was included in the stay. Each room came with a small refrigerator and microwave which was handy for snacks for the kids who are always hungry after the meals. Although no walking distance restaurants, there are good ones short drive away. The staff was very friendly. The metro was 8 minutes away and you could use the free shuttle, or use own car. We will certainty stay there again.

    5
    « Clean and amazing customer service! »

    When my wife and I book a hotel room all we could ask for is that the hotel in general as well as our room are clean. In addition, customer service must be at a minimum, good. Our experience with these two critical components at the Rockville Best Western were experienced in spades. We will certainly be returning to this hotel in the future.

  • 5
    « Nice, clean accommodations for the value »

    My wife, daughter and I stayed for only 1 night, as we attended a nearby event. Our room was very clean, roomy and the temperature controls allowed us to keep the room comfortable during a freezing day. The beds and pillows were very comfortable and the mini-fridge/microwave combination was very convenient. The staff was friendly and helpful. Convenient location, just off Interstate 270, with a variety of stores and fast food restaurants within a 10 minute drive. The business center's computers were convenient. The complimentary breakfast was really good; scrambled eggs, potatoes, sausage, bacon, fresh waffles, mini-muffins, apples/oranges, yogurt, cold cereal, milk, coffee, tea, hot chocolate, assorted juices. They also have complimentary coffee and tea throughout the day in the lobby. I would stay there again.

    2
    « Awful stay »

    When we arrived,, there was another family saying they could smell gas and being ignored by the front desk staff, who were much overworked. The phone in our room would only allow us to phone the front desk and the heating was really noisy. It took two calls before someone came to look at it. The person didn't speak much English, so it took a long time to explain what was happening with the phone, and I don't think he ever understood it. He removed a panel on the ceiling, banged some stuff there and replaced it. Dialed 0 on the phone and talked with the front desk. Then said all was fixed. In fact, nothing was fixed. The restaurant was closed. When we asked why we were told in a rather flippant manner by front desk staff that perhaps because it was God's day (it was Sunday). A very frustrating stay.

    4
    « Pleasant place to stay »

    I had business in Rockville and the free shuttle was great. There is nothing near the hotel to walk to, however and no restaurant so you need to bring carry-out food for dinner. The room was small but clean and comfy. Has a microwave, coffee pot and fridge.

    3
    « Nice Hotel »

    Very nice hotel. However, the breakfast is the same food everyday, dry scrambled eggs, hard potatoes, and microwave bacon. The tv's in the room work but the picture is always fuzzy. Soda out of vending machine is $2.50. You're better off walking across the street to the gas station. It's much cheaper and a better selection. But the rooms are clean and the beds are comfortable.

    5
    « well taken cared of »

    Was snowed in during major snow in the area and ended up staying for three nights. Room was clean and the hotel is well maintained. There were many customers in the hotel. Hotel were fully staffed and everything went smoothly. They even cleared up the snow from my car. Breakfast was very good would say above average compared to other hotels.wi-financial worked perfectly. Will definitely return.

    3
    « FIne for a Night »

    This was a convenient place to stay to get to Metro to go into DC for a training. Room was not the cleanest. And neither was the restaurant. But nothing we couldn't handle. Also, air would not work. Didn't report either as we didn't have the time or energy to deal with it but I think these things should be checked by staff more often. Especially the cleanliness.

    3
    « Good hotel, problems in room »

    Overall good hotel, with good location, free breakfast, and free wifi. Unfortunately, room I was staying in, the bed had bedbugs. I would hope that this is brought to the attention of management and fixed, otherwise this hotel is a good value.

    1
    « Stay away if you wanna get lung cancer! »

    I was very disappointed with my stay at this hotel. To start off the receptionist did not want to honor the online price unless I book the Hotel from Hotels.com which was not much of a problem because I was able to do it easily and save a bunch. I booked a 2 night stay at this hotel while on a road trip from Florida to Washington DC with. The Hotel seemed decent and comfy, quiet, and the neighborhood seemed fine (was so wrong). It was minutes away from Washington DC and some pretty nice shopping centers. Now comes the "good" part. The hotel claims to be a 100% smoke free environment. and I have booked obviously a "Smoke Free" room. The receptionist made sure it was clear that the hotel is Smoke Free and signs were posted every where indicating that if a guest was found to be smoking in the room they will be charged a $300 fee for damages. When going into the room I was super cold, mind you the Snow Storm Jonas had just left up to the north east a couple of days after I arrived in DC. I cranked up the heat and it barley did a thing to keep things warm. I didn't make a big deal because it's easier to stay warm than it is to keep cool. As I sat in the room getting comfy and ready to go to bed I noticed a faint smell of cigarettes creeping into the room. It was coming from a vent in the bathroom. Since it wasn't that much of a smell I just let it slide. When it was about to be night 2 the smell started to get worse so I decided to give the receptionist a call regarding the smell letting her know that the cigarette smell was creeping in. I clearly stated to her that I have asthma and do not want to be blamed for the smell and be charged $300. She just apologizes and said she would have her security investigate where the smell was coming from. She never insisted that she would change my room. I let it slide for the night. I was tossing and turning all night because the smell of cigarette and finally woke 4am in the morning by noise from the next door quests and the most suffocating smell of cigarettes in my room! I was agitated and called the receptionist again. I spoke to her as calm as I could because I did not want to cause any problems. Once she heard me mention the room number she gave me attitude... "Oh, you ALREADY called about your room smelling like cigarettes and you saying to not blame you?" I acknowledged that I have called and told her that it is only getting worse. She responded with... "What do YOU want me to do then? You are going to check out at 12pm you want another room? We said we were going to investigate. YOU should've said something then" I told her I would have accepted the room change if I was given the option last night. I was so upset that I told the receptionist I was let her know if I wanted to change. I didn't want to bother gathering my things as I was too tired and had a long day of driving back to Florida. Upon leaving the room to get my breakfast I was approached by one of the guests on my floor getting in my face wanting to know if it was me complaining about noise. I was followed and watched the entire time I tried to eat my breakfast. I never felt to victimized by the not so helpful staff and by the creepy people staying in this hotel. This is NOT the place for a single women or anyone for that matter. This place needs to be shut down.

    5
    « Praise long overdue »

    We stayed here for about one month while our son was in the hospital at the National Institutes of Health (NIH) in Bethesda, MD. NIH is about 3-4 metro stops away & the hotel has a shuttle to take & pick you up from the metro. They will also take you to 3 shopping centers - one with my favorite Guapo's Mexican restaurant. Staying this long we really got to know the staff & they were very friendly & sympathetic to our son being ill. Every morning we had the best breakfast of any hotel - real scrambled eggs (not powdered) fried potatoes with green & red pepper & onions, sausage links, bacon, muffins, toast, yogurt, fresh fruit, waffles, coffee & tea. The beds were comfortable, but the pillows were a little bulky. The room was very quiet the whole time. If you are going to NIH this is an excellent alternative to staying in expensive Bethesda. We would definitely stay here again. We stayed in 2014.

    3
    « nice hotel but not perfect »

    Stayed there overnight, one week after the big blizzard. The hotel is easy to get to, right off of Rt. 270. It sits on a hill and is away from the traffic. I would think that one week after the blizzard that the parking lot would be completely plowed. It was not. Over the half the spots were not usable as they still had snow on them. With a big family party in the hotel, there were not enough spots for guests. Hire a plow!! The lobby is very nice. With the party going on ion the ballroom, there were younger kids running through the lobby and yelling. Not a good first impression. Our room was very nice, a standard king room. We were on the top floor (7th) and it was quiet. We were two doors down from the elevators and we did not hear it at all. The room was clean. The bathroom needs some sprucing up. The bottom of the frame on the bathroom mirror is peeling and needs to be replaced. The grout needs to be cleaned as well as the back of the door. There are a lot of ethnic restaurants within a mile or so of the hotel. We were looking for something easy and were able to find a Panera. The check-in was easy but the two young men behind the counter were busy with their own agendas. However, the young lady at the desk for check-out was very friendly. They had a nice assortment of food - both hotel and cold - for the free breakfast. However, the hot items were not hot and just so-so. Can't go wrong with cereal. The breakfast attendant was very nice. I would probably stay here again if I am in the area but it is too busy (traffic) for me. This is more of a business hotel.

  • 5
    « Capacious room, powerful shower, great breakfast, nice staff! »

    My wife and I were recently in the Rockville area to attend a concert and we booked a non-smoking room at the Best Western Plus. We were very pleased with our accommodations: the room was large, our king bed was very comfortable, and we were able to regulate the heat in our room quite easily. I've always found it interesting to compare hotels/motels in terms of their showers. Some places have problems with hot water; others have somewhat weak showers so that you can't be sure if you have washed out all the shampoo from your hair. Our room had a strong hot shower that woke us right up just as it should. We loved the photographs that lined the corridors on our floor and we were very impressed by the wonderful variety of breakfast items available (bacon, sausage, eggs, yogurt, cereal, pastries, among others) as well as the size of the dining area. The whole hotel looked very well maintained and the staff were friendly and welcoming. And here's a great extra: the Best Western Rockville has a shuttle that will drop you off at the Rockville Metro stop - something to keep in mind if you're visiting the DC area. We'll definitely be staying here next time we're in Rockville.

    5
    « Great Price and Good breakfast »

    Great stay for the price and loved the free breakfast and internet. the location was very close to our family in Rockville Maryland. Rooms were very nice, bed was comfortable. The only thing was the fridge made a noise but nothing to bad.

    1
    « Stay away - infested with bed bugs, wouldn't give me refund! »

    This hotel would not be so bad, except for the fact that my room was infested with bed bugs. I stayed there 2 nights, and noticed little specks of blood on the sheets, and was itchy. On the third morning, I actually found a bug on me when I woke up. I took the bug and went down to the GM, and told him I wanted a full refund, that I was leaving. He said the best he could do was to not charge me for the day I found the bug! I have had to dispose of my luggage, my clothing, and about $500 of academic books that are very hard to replace. STAY AWAY.

    5
    « Excellent Value for Suburban MD »

    This is a very clean, quiet, pleasant and inexpensive hotel. The breakfast is good. This is one of the best hotel buys busy in the Bethesda, MD - Rockville, MD area. Staff of the hotel are friendly, helpful, and very professional. There is easy access off and on Interstate 270.

    5
    « My favorite hotel »

    I really enjoy staying at the Best Western Plus in Rockville, MD. The staff are very friendly and professional, the rooms are very nice (great bed, great shower, fridge and microwave, great view from upper floors). They provide an excellent free hot breakfast, and an hourly shuttle to the Metro with on-call pick-up service from the Metro. I've stayed there multiple times and the experience is always good.

    4
    « Recent trip to D.C. »

    I stayed at this hotel this past weekend. They ran out of the room which I reserved, and they were very friendly and apologetic about the fowl up. They up graded me to an executive suite, which was very nice. The hotel was very clean, with a friendly, helpful staff. Good business hotel

    4
    « Great place for the price. »

    My wife and I stayed for 3 days to visit our daughter. The room was spacious and clean. The decor is a little dated, but overall well worth the price of the room. Bathroom was small you can't open the door if someone is standing in the room breakfast was really good what a decent selection

    4
    « Past times were better »

    I have stayed at this hotel on several occasions and have always had a pleasant experience. This last time was a little different and although the staff did a nice job to accommodate and fix the heat problems i had in my room i was unhappy having to wait to get warm. Nice hotel but old building and in need of major updates.

    5
    « Great choice »

    Heading out of DC and late at night, but the desk clerk had a great holiday rate and accepted our dog too. Lots of area for dog walking. The bed was very comfortable. Breakfast good. Enjoyed it so much we stayed there on our return trip.

    2
    « Bats??? waiting on animal control. »

    I Booked several nights in December 2015 while displaced from our home. We checked in to discover that there is no A/C in the winter The boiler was switched over to heat for the winter. Unfortunately it is in the mid 70's during the day and the rooms are HOT. We managed to get switched to a room that was cooler than the first one and got the windows open what little they would come open. Unfortunately Many bugs and apparently a bat have flown in the window and they refuse to leave. It is now past midnight and we are waiting on animal control to come remove the bat from the room. The room was clean and the breakfast was good but I would not recommend this hotel.

  • 5
    « Friendly, comfortable »

    Great quality for the price! Staff was exceptional- personable, helpful, and friendly. Easy to get to from 270. The room was quiet and clean. I'm pretty particular about cleanliness in hotels, too. Whenever our travels take us to the area we will definitely stay again.

    3
    « Nice Lobby, Rooms satisfactory »

    Hotel has been updated with modern lobby. Staff friendly and professional. No issues with room decor and cleanliness. Bed and pillows very uncomfortable, a lot of traffic noise through out the entire night. Ask for a room on the backside of the hotel, with a lower number to avoid traffic noise.

    5
    « Very nice facility »

    This is definitely upper end hotel with informative front desk clerk. Breakfast was pretty good with quick clean up by wait staff. I would stay here again. Very quiet during the night and I am a light sleeper.

    3
    « Overall Okay, Easy Parking, Nice Workout Space »

    This is not a premium hotel but my room on 6th floor was clean and roomy. Free breakfast and plenty of parking. Bathroom was constructed of nice materials. Has pool outside and many machines to work out with. Refrig in room and a safe. View was nice but overall everything was average. Located in an office park very close to I-270.

    1
    « Not Happy »

    Here is a list of the items that I had issues with. 1. gave me an occupied room when I arrived at 2am. 2. then put me in a Handicapped room 3. Advertised new beds (they were lumpy) 4. Advertised HBO- there was no HBO

    3
    « Fine not the best in this area »

    The hotel is fine for the value it charges but not the greatest for business trips. It, however offers a shuttle service to the nearest metro service and a local village shopping centre. The staff is fine, not the greatest. The breakfast and internet are free. The internet is good, the breakfast is below average. The rooms are fine. Beds are too hard and stiff. Anyways, I am going to think twice before staying here next time due to cumulative factors.

    5
    « Great Hotel »

    This hotel was really great and the price was good. The rooms were nice with a comfortable bed. The service was good and the breakfast was really nice. Have stayed here before and would stay again for sure.

    5
    « Highly Recommeded Alternative for Business Travelers »

    The Best Western Plus Rockville has clean comfortable rooms, attentive, professional staff and free buffet-style breakfast. I stayed there recently while attending a conference in "North Bethesda" for less than half the price of rooms at the conference venue (a mediocre, overpriced large chain).

    3
    « Air conditioning was not working »

    I could not warm up my room. So I turned off the SW. Then the room temperature became OK for me. Maybe, it is a seasonal reason. I stayed there October. Other things were OK. The location is demoted from DC, but not too far.

    4
    « Good value in MD area »

    -Easy to get in and out. -Parking a big bonus. -Bfast and coffee were easy to get to in the morning. -Thin walls, so watch the hanky lanky! -Rooms are large, but of course the bathroom is the smallest, with fewest amenities. No makeup mirror, poor lighting, etc. -Careful with the outlets in the base of the lamps- they only charge when the light is on! Makes for a big surprise in the morning when your phone isn't charged because you didn't sleep with the lights on!!

  • 5
    « exceptional value »

    This hotel serves a terrific breakfast with a dining area large enough for dozens of guests at the same time. There was a server present at all times keeping food replenished and fresh and cleaning tables. This property offers free shuttle service to the train every hour on the hour, has a top notch staff, and very clean and comfortable rooms. The onsite restaurant has great food at reasonable prices. They provide a phone number to you so when you return from the city on the train they come to the station to pick you up.

    5
    « Suite »

    Very impressive suite... had a good stay, plenty of amenities and the suite itself was roomy. Good location i.e. easy to find and access (easy on and off interstate) - Staff was very helpful, very professional.

    4
    « Convenient, Comfotable Good Value »

    It has been a few years since last stayed at this hotel. It remains at good value with a very convenient location near I-270 in Rockville. The price is reasonable, the room is large and clean with a microwave and fridge. Good TV and Wifi. Comfy bed, but cramped bathroom The lobby is bright and the staff is friendly. Breakfast is average at best. It could include some fresh fruit. A nice thing about this place is it's convenience to Montgomery County, but without the nasty congestion of the Rockville Pike. Some good eats around the corner on Shady Grove Road.

    1
    « Stolen ipad »

    We checked out of the room and my daughter let her ipad under her pillow. We called the hotel and the said no ipad was turned in from housekeeping. There is no question that the ipad was under the pillow on the bed. If they made the bed or changed the sheets they would have found the ipad. What is wrong with people!!

    4
    « Nice Stay »

    LIke the hotel, clean etc. Had bad experience with door lock ...make couple trips to front desk and had to wait for maintenance man after working all. Recommend but you have to be small to fit into bathroom...door is always in the way...very small! No restaurants in area or services.

    5
    « Traveling Through »

    Clean, friendly staff, great atmosphere, good brealfast. Comfortable beds. I like the fact they have protective covers on their matresses. The front desk is always helpful and informative. Breakfast is fresh, hot and filling.

    3
    « Very disappointed. »

    The bathroom edges all had mold, the wall paper is peeling off the walls, the mirror and every painting has chips and chunks missing from their frames, the towels are old...this place is not as described by other travelers. I'm not hugely picky either. For $140, it shouldn't feel older than a Super 8. Overall, the rest of the reviews made me pick this instead of the Hyatt and I'm not sure what they had in their room that I didn't but it's not what they described.

    4
    « Our stay at the best western »

    The staff was very helpful, they shuttled us to and from the metro train (subway) station, assisted us to book a room at a other hotel when they were booked up for the second night. They had a excellent free breakfast. Rooms were average, but much better than others in the area.

    4
    « Good Hotel & Good Location »

    The hotel is an older property but has been recently renovated. It is clean and the rooms are large. It is pet friendly, which is a bonus and has plenty of grounds to take them out. The location is pretty convenient. It is just of I-270 a few miles outside the Beltway, ideal for coming into DC from the northwest. The Rockville Metro is a 5 minute drive.

    5
    « Perfect for my stay and travel to D.C. »

    The Rockville location is ideal for business or pleasure! I highly recommend the hotel to anyone who prefers quality and comfort at a reasonable price. The staff went out of their way to make my stay effortless!

  • 5
    « Lovely location with excellent service »

    My husband I travel to DC frequently for business and pleasure. We tried a variety of hotels/motels in the area until we stayed at the Best Western Plus in Rockville, MD. Hands down, for quality of service and cleanliness combined with convenience we have found this site to be the best of all for cost. Since the first stay we have elected to return here every time. We particularly enjoy the suites when we have to stay for more than one day. Also, the staff have always been helpful and quick to respond to any issue we have brought to their attention. We highly recommend this Best Western Plus Motel.

 

Getting to the hotel ...

All directions
·From: I-270 South. Take Exit 6 to Exit 6B (Route 28). Turn right at the first light. From I-270 North, take Exit 6 to Exit 6B (Route 28). Turn right at the second light toward the Best Western Plus Rockville Hotel & Suites.