"Stop over from Spain to Calais"
flipflop104, 11 Août 2018
This is a really mixed review as we had a mixed experience. We arrived quite late and first impressions were good. It's very near the motorway so very convenient. The man on reception was lovely, very friendly and with perfect English. Our family room was huge and had a big triple bed and a double and single, ample for our family of 4. The beds were comfortable and we slept well. There was tea and coffee making (although no milk) and plenty of plug sockets and storage. However then we started to see the downsides in daylight the next day. The fridge was warm and dirty, the carpets were really stained all over as was the bath. There was also a stain on the bedding. Our window was panoramic and opened right up which was fine for us with teenagers but if you had a young family it would be hazardous as there is a sheer drop. We went down for breakfast at 9.20am, breakfast is 7-10 on weekends. None of the tables were set up for 4, we had to do our own. There were no plates and the orange juice machine did not work. The lady was pleasant but had little English and we have only a little French. We managed to get plates and ascertain that the juice machine was broken. Everything was 3/4 empty and not replenished although four other families arrived after us. There were no croissants left, no bacon or sausages left so for €12.50 per person we had essentially paid over £40 for coffee cereal, and bread and yoghurt and fruit. Not really acceptable but we had already complained about the juice and lack of plates and have not got the language skills to complain about the rest as we would have in the U.K We wanted to go in the pool but the rule was no swim shorts, only Lycra trunks which with three males, two of them teenagers, these were not something we owned so we could not access the pool which was a shame as it was nice and the weather was great. It says for hygiene reasons but a simple shower before entering the pool should have been good enough. The hotel is allegedly four stars but I genuinely don't see how it got its rating. It's nice on the surface but it has many faults and the breakfast is a rip off. Perhaps it's better if you are there at the start but as there's no reduction for getting there at the end then the food choice should be the same. For the money, there are nicer hotels, don't be fooled by the 4 star rating, it's not really what you are getting.