Best Western Hotel Arctic Eden

Booked a stay here for 2 nights however my dog sledding got cancelled the night before so with not much else to do I kept moving. Even though they were not obliged to they refunded me the second night which I thought was excellent . The place was excellent value for money . The attached pub was great and strange as it may seem for a small mining town in Sweden I had what is very possibly the best pizza I've ever had and eat a lot of pizza ! Overall highly recommended

I have had this hotel on my to-visit-list for a while, but there have been some newer options in Kiruna I wanted to try first. Much to my surprise, I secured a great rate at the BW Hotel Arctic Eden for two nights at the end of July, so here are my thoughts: The hotel overall is as can be expected from an older property in the mid-range. I got quite a small room, and a bathroom that was really.....small. Taking a shower was indeed a challenge, but with enough tenacity, anything goes! Breakfast is included and I would use the word lacklustre to describe their food options at the breakfast buffet. Parking options are limited and in very high demand around the hotel this time of the year, so bear this in mind if you travel by car. My favourite thing about this hotel were the lovely people they have working in the reception. They are truly service-minded and solution-oriented. They also greet you consistently and seem genuinely interested in providing a stellar level of service. Would I stay here again? Yes, with a great rate, absolutely. At the same/similar rate as the newer hotels in the new part of town? Probably not! Bottom-line: if you can secure a good deal, go for it!

The rooms are small, old, dated, and not well kept (see the picture of the peeling fake-wood floor). However, what really makes this possibly the worst hotel I've ever dealt with is the fact that they shamelessly trick you into getting something different from what you paid for. I had a group of people, and two of the rooms I booked were supposed to have two twin beds. Well, they put my friends into rooms with one queen-size bed. When I complained, they showed me the small print that showed up after I made the reservation, in which, among many other things, they say they can't guarantee room configuration requests (even though they allow you to pay for it). Now, here's the thing: on the website, they can enter exactly how many rooms they have and the configuration, so when the rooms get booked, that configuration is no longer offered. In other words, they purposefully list rooms with one queen-size bed as having two twin beds. Picture yourself in this situation: you book a room that is listed as one configuration, and pay for it. However, when you arrive here, tired and looking forward to getting to your room, they tell you that what you paid for is not available, so you have no choice but to take what they will give you, or go through the hassle of cancellation, fight for a refund because you canceled in less than 24 hours, and still have to try to find another hotel in Kiruna. Would you want that? Well, that's what you risk when you deal with this hotel. I'm in complete disbelief that I would run into this kind of dishonesty in Sweden, and even that Best Western allows a franchise to operate like this.

The hotel was right in the heart of town. It is convenient to restaurants, although they have their own bar and restaurant within the hotel. The room is a spacious clean with an up-to-date bathroom in shower and plenty of parking. Everything you need to explore the surrounding area.

This is a nice hotel located in the old Kiruna centre. Our room was cosy, bed really comfortable, tea, coffee, milk & welcome chocolates were a nice touch. I'd have like the shower a bit hotter & tv wasn't working fully - we couldn't get any English channels but that didn't bother us. The breakfast was very good. We particularly liked the berry compote for the yoghurt. It was really tasty! There isn't s huge selection but there's definitely something for everyone. Staff were friendly. All in all would recommend but just note that it is quite a walk to the new town. There are buses but they are limited at the weekend so we walked through the snow. It was fine for us as we are active but taxis are expensive so just something to be aware of. It's a popular hotel so all the tour companies I looked at offered pick-ups from here.

We really enjoyed our stay at the Best Western Arctic Eden in Kiruna. We booked a suite with a sauna and it was nice to have the extra space of the suite and the sauna was super nice--once we figured out how to operate it. The hotel restaurant was really nice with tasty food and nice drinks, and the daily breakfast had a ton of options to choose from and plenty of seating. There's a casual-style Thai restaurant just a few steps away from the hotel, which was convenient for us since we stayed in January and it was really cold and we didn't want to walk far for a place to eat. Overall, we were very happy with our stay.

This was a great hotel. Really comfortable and cozy. The rooms were huge and had everything in it. The only problem was with the TV casting, not the casting per say, but the show was buffering all the time, so the internet was bad. The breakfast, however, really impressed me. Although it was not the biggest I've seen, the selection was really nice. They had everything from the standard English breakfasts to cottage cheese and oatmeal. So it was something for everyone's taste.

Unfriendly Rude manager, dirty room which a member of staff came and cleaned, curtains broken so don't close and they can't fix them, TV doesn't work and they can't get it to, heating error that they have no idea about, no heating plugs for car, very noisy outside room area. Member of staff who tried to help was very nice.

Very good Service was a little impersonal Wifi was poor in our room which was 10x … probably because it was very low/gf at best Breakfast excellent Room / amenities very good and the Thai restaurant is a great option … bar in hotel also good It's a convenient location for all your pick ups as well

Super hotel in Kiruna. I thoroughly enjoyed my stay here! The room was nice and cosy. Maybe a little on the small side, but I was very happy with it. Great lighting control and good ports near the bed. Tea and coffee in the room which was great. Bathroom was decent, would have been nice to have soap holders in the shower but I'm nitpicking. I slept excellently each night I was there, although I did choose to have the window open at times as it did get a bit warm, and you can't control the temperature in the room. Breakfast was excellent. Great selection with fresh bread, pancakes, fresh fruit etc. Very nice indeed. For dinner there was an excellent bar/restaurant with a very laid-back atmosphere in the hotel. The reindeer pizza was particularly good. The pub was a big highlight for me after long cold days and the staff were great. It does get very busy on the weekends though so worth booking a table in advance. The gym was really good for an airport hotel, with a decent selection of both cardio and weights equipment and the spa/pool looked really nice, although I didn't use it because I forgot my swimming trunks. Overall, my three-night stay was very nice indeed and I'd be extremely happy to return to this hotel. 4.5/5

This hotel has some very nice local artwork both in the halls and in the breakfast restaurant area (and the breakfast buffet was quite good.. Plus the Thai restaurant is very good, but the check-in clerk was so rude I can not recommend this place.

Stayed at the Best Western Eden Arctic in Kiruna, Sweden. Really ENJOYED staying here. The staff was super friendly and very helpful like getting us taxis, bus schedules and recommended places to visit. We arrived VERY early and were able to still get into our room. Grateful as we traveled a great distance to get to town. The premises has a pub restaurant open for dinner and on the property (like 50 feet away) a Thai restaurant that sells all sorts of food. Bus stops are around the corner. The room had all the simple amenities including a kettle for hot water and coffees. Breakfast buffet was included with a great variety for different tastes (eggs, pancakes, fruits, cereals, fresh breads, juices and coffees). There's a small grocery store around the corner. There's not a lot of places around so you'll need to take the bus or taxi to get to like the center of town (about 1 hour walk), you can pay on the bus. I have nothing but good things to say about this hotel and would DEFINITELY stay here again if I'm this far up. Grateful for their hospitality as being a US citizen visiting another country, it's helpful.

We reached hotel around 1pm by bus. Checked in was fast then we went to our room directly. Our room was in a new building and it's warm. Room was in good size and we could put our big luggage in the luggage rack. Toilet floor was warm. The hotel provided all toiletries (soap, shampoo, toothbrush, toothpaste, slippers,etc). Hotel location is ok. It's in a quiet area and hardly any people walked on the street. We reached hotel by bus (its easy walk from Kiruna Bus station to Hotel which was around 10-15mins depending our speed). There are 2 airport bus stops. We walked to police stop (around 5-7 mins slow walk) as the walk was downhill and easier for us. We had our lunch and dinner at Thai restaurant. We didn't try the famous street food as it was closed. Breakfast in hotel was so so. There is a ICA minimart nearby. It took time for us to decide staying in Arden hotel as location is not close to new town centre. To my surprise, it exceeded my expectation. We love the warm room.?.

We had a lovely new room which we thoroughly enjoyed. It had an amazing bathroom and easy chairs to relax in if you've had a busy day. We thoroughly enjoyed the breakfast which had lots of choice and the chance to take a coffee with you as you go. We enjoyed a drink in the bar and ate in the restaurant on two nights which was fine. The staff were usually very helpful but often needed help with finding bus times etc. The cleaning staff do an amazing job too. My only criticism was I found it very difficult walking up the slope to the bar several times a day when it felt so slippery on the ice.

Overnight stay before a tour. We were put in the new block which whilst a little industrial was quiet and comfortable - in February its slippy up to the main building so do wear appropriate footwear. Decent shower and good wifi. Breakfast very good but room a little small - so the hotel stagger times which is a good idea. Its in the old town near the church and stone circle.

Fantastic hotel. Huge gym (even though its old, good collection of machines and weights). Good breakfast spread. Two restaurants within the hotel complex. Near to groceries mart. The rooms were renovated. Best water pressure i have ever seen in Europe.

Stayed here for a night after 2 nights in Abisko before proceeding to Stockholm. A very comfortable hotel with 70 rooms and another 30 or so nearing completion. Would rate the property more than 3 stars. Breakfast was large and varied and of a good quality. Rooms were decent sized with modern bathrooms. A pool and sauna is also available. Visited the ice hotel and would recommended staying in town to get a flavour of the city. Interesting pubs and food scene.

We had a suite in the hotel which was a large room with seating area and a table and chairs. Bathroom was large with jacuzzi bath(which was used and clearly hadn't been flushed through for a while “yuk” !! , ) multi function shower which was in need of some repair to certain parts of its original functionality did provide the basic shower function Room was clean as were all parts of the hotel Overall the breakfast and ambience of the breakfast room was really nice Eden pub, which is the restaurant within the hotel sells burgers and pizza- had a moose burger which was “ok”, however the carpaccio pizza my wife had was really nice Reasonably priced all things considered . - pizza ,burger and chips, , one desert, two beers and a bottle of red wine £95 There is construction work going on in the car park as part of a large extension. Overall our experience here was good and the hotel certainly does the job Gym looked well equipped across multiple basement rooms Sauna looked ok as well Overall you cannot go wrong with choosing this hotel

Good hotel but parking is a nightmare due to building work going on in what was the car park. In snow, having to park at the bottom of the hill was a real pain as there are only about 6 places close to the hotel. We think that these few spaces were being taken by either hotel staff or building site workers as there were very few guests at the hotel. Not acceptable.

Basic hotel. Clean room. Comfy bed. No aircond. The yard was under renovation. The view to the parking space and renovation. Great breakfast. Great gym facilities. Upon arrival, there was a bit of a mix-up with the staff and the key cards, but in the end everything went well.

Overall the stay was great but one incidents really bothered me which brings the rating down. A singel server at the restaurant ruined my evening when i was celebrating a work achievement by myself. Mostly through incompetence but largely by pisspoor customer service. The other bar/restaurant staff and receptionist were amazingly helpful, friendly and professional. If it hadnt been for one employees misstake i would have rated you 5stars, but unfortunately.. I will return for sure, but, ill refuse to be served by that employee, whose name i sadly never asked for.

We only spent one night but the room was comfortable and quiet and fit our needs. The hotel is full of art that I understand was made by the owner. Lovely local flair! The breakfast on site was plentiful and delicious with lots of variety. The hotel pub food was good and there's also a Thai restaurant across the parking lot from the hotel that was good. For some reason the front door wasn't working so we had to wind our way inside (maybe to keep out the cold?) which was a bit awkward, but that's our only complaint. And that the art/gift store didn't ever seem to be open.

What a great hotel! As I was staying there, I'd write to friends and family and tell them that if they ever come by Kiruna they have to stay here. Sent my sister a video of the massive gym, she loves working out and is very picky and was amazed by all the machines and weights that were in the gym! The gym also has saunas, I noticed. I definitely fell in love with this place and want to go back ASAP. Me and my friends several times said that we just wanted to live there. We felt like we lived in the billiard room and we were so surprised it wasn't constantly booked up! There's a speaker you can hook up to there and play your own music as you're singing and dancing and playing pool. After that we would go to the sauna and swimming pool which was amazing, to unwind after a long day and then sleep well. It would be great if the swimming pool was open 24/7 but I understand that's not possible, but it would have been nice to be able to go swimming, sauna, shower and then go have breakfast. Or go swimming later than 22. Nonetheless, loved it. It's so nice to be able to swim under the bridge and friends who didn't like swimming could stay on top of the bridge and still partake and didn't have to get wet. I saw that there was a pool outside as well but I suppose that one is used during the summers? The breakfast was delicious and they had so many great options and also vegan options which was lovely. The vegan pizza in the Pub Eden was also great, best pizza I've had. Would be nice if they could have a vegan garlic sauce or something like that on the side. But otherwise, juuust great. The staff was super lovely, the people in the reception, pub, breakfast staff also. Super sweet place. I definitely miss it now haha.

We stayed as a family of four in a king suite which is a large L shaped room with bunk beds that open out and a king sized bed, sauna and jacuzzi. We arrived at 10am and the lovely lady on reception very kindly checked us in early at no charge. Our room was well equipped and comfprtable on the ground floor. Just along the corridor was the pool which was a nice addition if a little cold. Breakfast was a good spread of Scandonavian goodies including smoked salmon, scrambled eggs, bacon, croissants, breads etc. The location was perfect for us, 12mins from the very small airport so we were able to leave the hotel an hour before our flight. There is a bar restaurant which was good quality although you do need to book. There is also a Thai grill across the carpark which was fine for a couple of nights.

Room was good, shower was good, everything clean and modern. Lots of facilities available at the hotel if wanted. Have to book for dinner in the restaurant as we couldn't get a table, but staff lovely Breakfast really good, well impressed with that! Lots of variety!

Very well organized hotel, conveniently located and with friendly service. It has got that sort of frontier charm and the pub restaurant serves excellent pizzas! The hotel has also an oversized gym and a small spa, which we appreciated as it happens often to have to wait for hours in between the different activities I will recommend anyone to stay at this hotel

Nice staff and hotel. Only negative was beds are not comfortable. Breakfast was nice and also the free parking. The sauna in the spa is a share sauna between the mens and women so be aware of that and use swim clothes in the sauna.

We stopped for one night and we loved our room. It was bigger than expected and although the view was to the parking lot it was fine and I have definitely seen worse. I would definitely recommend visiting the restaurant as options in Kiruna are very limited and staying in the hotel restaurant was the best option. The food was great and prices not too bad.

Nice hotell in the center of Kiruna. Stayed with family of 4, two kids, 16 and 18 years of age. We had a family room but it was very small. Perhaps suitable for family with kids no older than 10. However a very good breakfast och nice professional staff. They have a small spa with a pool (about 6x8 m) and sauna. Nothing fancy. Convenient and with a very nice restaurant and bar. Well worth a stay - but not too many in a room!

The hotel was perfect for one night. It has a pub with meal service. I just passed by on a trip through Norway and Sweden on a motor bike and stopped to get pictures of the heavy trains in Kiruna. There is lots to see nearby, great hikes and a wonderful mountain area.

It was advertiesed as a spa hotel, but the spa departement was vilses. The first room we got had a mould problem with a terrible odour. The personel was helpful though and we got another. The problem with tar one was that it was HOT with ”broken” handel (in both Windows) so it couldnt be left in an opened position. The breakfast was very nice though.

The hotel is in an old school. But please do not be fooled by the ugly exterior. They have really done the best to make this hotel nice and cosy. We stayed in a suite. It was roomy and clean. Bathroom had a jacuzzi and a sauna! So we spend one morning of creating our own spa! But if you want a bigger indoor pool, the hotel have a that and sauna as well. The small things were not there though. It was really cheep toilet paper and the toiletries were Best Westerns standard even in the suite. The staff in the front desk were all nice and helpful. We had pizza one night in the restaurant, that was a disappointment. The pizzas were totally tasteless and it was so hot in the restaurant. But breakfast were really good. Everything from pancakes to herring and salmon. Surprisingly good! But with a lady that never smiled.

Our 1 night stay here was really calm and relax. Room was warm and nice with all the facility. We reached couple of hours earlier than the scheduled check-in time and still they checked us in. They have nice Gym and Sauna Excellent food(Pizza), friendly staff and you have a Thai restaurant nearby also. A bit of far from Bus station(~1km)

The hotel is average, it would score no more than 3. Rooms are average, the fitness room is incredibly wide but dusty and equipments are rather old but the breakfast. Unbelievable. For range and for quality. It gives you a good reason to stay there and go back again.

We just had dinner at the pub they have. It is without any doubt the worst pizza i ever had. Good enough dough but the toppings so little and especially the chicken had a really bad aftertaste. The sause almost didn't exist and all the ingredients were not well combined in my opinion. Don't recommend it for food.

This is my second stay here, good service, clean and modern rooms and a delicious restaurant. This hotel is price worthy and cheap for its high standard. The breakfast here is good and has a big selection. The pool and spa area are okay but not better than average, the sauna is the highlight after a long hike! I recommend this hotel for everyone!

This Hotel is located at the center of Kiruna. Very clean nice rooms and there is also a very good restaurant. Excellent breakfast buffet and free parking. Nice and friendly staff. Nice and comfortable beds.

I loved the friendliness of the cleaning staff; they work very well all day, and yet they always have a smile. Also, the restaurant's people are magnificent. The breakfast is delicious. I did not like the pool schedule, it only opens until 2 pm, Our children were very bored with that schedule.

Really fantastic hotel with friendly polite staff and good choices for breakfast which was delicious. Our room was great and I would recommend booking a suite if you can for the jacuzzi and sauna! Only thing i would suggest is for bath robes and some bath salts to add a little nice extra touch. But the facilities and overall impression was outstanding.

We stayed here overnight while transferring from Abisko back to Stockholm. The rooms are newly remodeled and furnished in the typical style. Bedding was very comfortable. There are two restaurants onsite, Eden Pub and Artic Thai. The Eden Pub was open for dinner fairly late which was nice since we had booked a tour that ended at 8:30. They had outstanding pizza and a good selection of wine and full bar. We ate at the Thai restaurant for lunch which is packed with locals. It was good and convenient, but I have had better.

Decent hotel with good sized family rooms. We stayed for three nights, pool and sauna are a plus. A little understaffed - everyone appeared to have at least 2-3 jobs and reception wasn't manned all the time - but staff were friendly and helpful. Also no phones in the room so you have to walk all the way up to reception is you need anything.

Good location near the bus stop for an interesting hotel. The rooms were recently remodeled and we really enjoyed our stay. The bed was really confortable and the bathroom was working perfectly. The sauna and the pool were also really nice and appreciated after a long day in the cold. Definitively stopping at the artic eden again on the next trip in Kiruna

Very friendly and helpful staff, spacious room with a proper double bed, tasteful interior, very good breakfast in cosy space. Thai / bbq restaurant next door as an option to hotel restaurant. Swimming pool and sauna. Definitely to be recommended!

Me and my colleagues travel till Kiruna in mid February. When we arrived in the evening the thermometer showed -30 Celsius. The outside of the Hotell did not reveal what fantastic rooms the have. They were renovating when we stayed there so the lobby was a bit messy. That's the only thing I can have any opinion about.

Not a modern hotel, but centrally located and very sweet to stay at. good food in the restaurant and very nice service everywhere. it's like staying home and taken care by your mom! :-) There are both a sauna and a gym in the hotel. Across the street is a grocery store if you need anything.

We stayed two nights at the Arctic Eden and were pleasantly surprised by the nice interior and super friendly service. The hotel staff were in some cases still learning the trade but compensated any lack of knowledge and experience with enthusiasm and positive attitude. The room seemed to be newly renovated and was spotless. We had one dinner in the restaurant which was good but not spectacular. We'll definitely stay here if we visit Kiruna again.

Great service! Sweet rooms and very close to everything you need and still stay in a quiet and calm area.The staff was over the top, great, serviceminded, very helpful. I got the feeling they enjoyed working at Hotel Arctic Eden.Breakfast was great.Clean and nice. I missed that they didn't refill the conditioner and they didn't really clean the bathroom during my stay (6 nights), which I think should be included in this high rated hotel.Elavator was not really working, and since we had a lot of camera equipment to bring in and out every day I really had appreciated a working one.Overall we were very happy with our stay and I would definitely recommend this hotel to everyone!

Arctic Eden is a wonderful hotel that made such great and creative use of an old school. What a great asset to the community. The staff was wonderful and the rooms were nicely decorated and appointed.

The Hotel offers nice and clean rooms, an indoor pool with sauna and a really well equiped fitness center. The breakfast is very good, coffe tastes great. The stuff is very friendly and helpful. Just ask them, if you have any issues, they will help you!

Stayed two nights at this hotel five minutes walk from downtown. Got a very small room in the 4th floor - no place for luggage, very small bathroom and bad air. TV not functioning either - but that showed to be a luck! I was given a new room, and this room I guess was standard size - three times larger than the first. First room I rate two star,the latter four star, so the final result was average. Breakfast was good, and staff kind.

#1 prior our start @ the Fjallraven Classic we had a superior room, and after that a king suite deluxe with a jaccuzi and private sauna.. It was superb, spacious room and the bed amazingly good. The staff is very very helpful and super friendly! The breakfast is also very good and has a lot to choose from. we definitly recommend this hotel.

Nice hotel located Close to Central part of Kiurna. Two restaurants on the spot, one hotel bar, saune, pool and a gym. We stayed for two Nights, then you have plenty of time to do Kiruna. Flott frokostbuffe og rikelig med mat hele tiden.

This hotel is very eco friendly, the rooms are small, but the amenities are very cozy. The serves is great. Taxis are slow if you are ordering one plan ahead. But this place is a delight. and to boot the pool tables don't show any green, white felt in the arctic.

There is a few things that are important to us with hotels. It starts with a nice welcome and includes a friendly and helpful team. This was absolutely the case at the Arctic Eden. For our six day stay we got a very cozy room which was perfect to relax and warm up between tours. The hotel used to be school and was lovingly remodelled with lots of Sami Art and elements. There is a large free parking lot in front of the building and even though we would recommend a rental car for your trip you dont need one. City center is walking distance and most tour operators offer pick up. The hotels restaurant / bar is very cozy and the great breakfast is also served here. Also on the grounds you have a very popular Thai restaurant and just across the street the almost famous food truck that you absolutely have to try out.a small supermarket is also just across the street. Great team, cozy rooms, very nice breakfast, for us a perfect base in Kiruna.

Easy to find. Ensure that you are well-prepared during the winter period as it can get rather cold, and if possible, drive. or at least get a transfer service if you dont. + Spacious room. Nice Gym. Breakfast was good. Staff was helpful. - Staircase. Omg. Climbing 2 flights of stairs for 4 luggage was insane.

Great friendly hotel, the staff all very helpful and polite. Breakfast offers a brilliant choice of food and recommended if an option Set menu of Reindeer for New Years Eve was delicious Town centre is only a short walk of a few minutes away as is the bus stop fo the airport

The thing about Kiruna is that it is a mining town, not a tourist destination. Arctic Eden is geared for those coming for business and it is obvious. Not that this is a bad thing. The various tour guides we went out with just commented that they never pick guests up from this hotel. The rooms when checking in was clean. If you are wanting to have your room cleaned while staying, be out of the rooms by 9:00 am. We only left the room early once in the time we were there. One day we left at 9:30 for breakfast and we still missed room cleaning. The breakfast was nice and had some nice local options. The bar was nice but it was a little awkward that we were the only ones there. I'm not sure if this was due to the short hours of the restaurant or being there during off-season, both are possible. The sauna was nice to relax in after a day of being out in the cold. The staff responded quickly to our inquiries and helped arrange a taxi for us from the airport to the hotel. Unfortunately the taxi wasn't there when we landed, but I don't believe this was the hotel's fault. I think it was the taxi's fault looking at how they picked up passengers. The hotel was willing to call another taxi to come pick us up but we decided to just take a bus. The only other down side is just a personal thing. The building is a former school according to their website, but sadly you can't really tell. I wish they had left some of the features of the school. Not sure how you would have done it but it would have been nice.

Stayed at Hotel Arctic Eden during a business trip. The interior and exterior of the hotel are very basic. In spite of that the visit proved to be a happy surprise. Very spacious rooms and a one of the larger hotel gyms that I've seen. The breakfast was also rich with many alternatives; stretching from eggs to desserts. The hotel is also in close proximity to all parts of Kiruna and with free parking spaces. All in all a hotel that can definitively be recommended to all types of people visiting Kiruna!

A great place to relax before or after a hike. Check in very friendly, rooms very clean and spacious. Bathroom okay. Pool a bit chilly and sauna very good. Breakfast 10/10. One hint: bathrobes for the guests :)