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Best Western Mangga Dua Hotel and Residence, Jakarta Pusat

3.5/5  - basé sur 310 notations.
Jl. Mangga Dua Abad No. 111, 10730, Jakarta Pusat, Indonesia - See map

Rising 33 stories from the vibrant streets of Jakarta, in the historic northern part of Indonesia's capital city, the Best Western Mangga Dua Hotel and Residence is a great option for all travelers - business or leisure, short or long-stay. The hotel's rooms include a selection of suites and residences, perfect for those with extended business in Jakarta. All guests are offered free Wi-Fi and working areas. Business travelers and event planners are well catered for with multiple meeting rooms, a ballroom, 24-hour business center and a range of professional services. And guests can unwind with a choice of leisure facilities, including a large outdoor pool, spa and lounge, while the onsite restaurant serves authentic local and international cuisine for breakfast, lunch and dinner. Whatever the reason for your visit to Jakarta, the Best Western Mangga Dua Hotel and Residence provides everything you need for a comfortable, convenient stay.

Best Western

Mangga Dua Hotel and Residence

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 298 guest reviews
NOTE ISSUED
Excellent
50
Very Good
133
Average
69
Poor
24
Terrible
22
REFER TO NOTICE
Business Business
74
Couples Couples
63
Family Family
83
Friends getaway Friends getaway
49
Solo travel Solo travel
19
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Comfortable Stay"

5
13/09/2018

This is the first time I and my family have stayed at this hotel. We booked 3 rooms by calling directly to the hotel.1 suite and 2 super deluxe rooms. Our plan to stay at this hotel is to spend our weekend with a big family. We have never come to this hotel before. When I enter the hotel area, honestly I was surprised by the hotel & service. It's really beyon my expectations. It turns out the hotel is large, the lobby is very spacious and comfortable, the restaurant is large and even the rooms are spacious and the beds are very comfortable for the size of a four star today.It is highly recommended for those of you who need a hotel in the mangga dua area and its surroundings.

"Great experience"

5
08/09/2018

Very nice hotel, location is very satisfactory, warm greetings from all staffs, comfortable bed and room, stunning Jakarta view from 30th floor. Happy really over there. I hope I could stay there again.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Alfrinno, Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Weekend with family"

5
29/08/2018

I had good experience here, the room is quite big and nice staff, very clean, comfort, view from 28th floor was great and the best is silence love it ! Overall this good Hotels will consider to stay again see ya !

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Okdi Astomi S, Warmest Greeting From Best Western Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Nice View from Best Western Mangga Dua"

5
29/08/2018

I've stay at Best Western Mangga Dua when I visit Jakarta. The view from Best Western Mangga Dua was nice, you can see Jakarta from above. I had breakfast in Batavia Coffee Shop, they have variety of foods there like a croissant, any kind traditional food, fresh fruit, salad and etc. Feeling so relaxing when I entered the room. I've stay in Superior room, the Aircon was good, wifi good and easy to login, the staff was so friendly and very helpful.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Our Valued Guest, Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Weekend with family n besties"

5
26/08/2018

Overall Best Western Hotel Mangga Dua is great, clean n cozy. Recommended for family n besties. This hotel is near ITC Mangga Dua, heaven for shopper. The menu breakfast is variatif. Overall excellent

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Nenden R, Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Weekend with besties"

5
25/08/2018

The room is big , clean and cozy , recommended for family. The menu of breakfast is variatif, indonesian breakfast and also american breakfast. The hotel is near ITC Mangga Dua , if you like to shopping only 10 minute from the hotel by car . Over all is excellent

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Warmest Greeting From Best Western Mangga Dua Hotel & Residence Dear Ms. Adellina. T, Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Great Hotel with best Cikur's Yellow Rice"

5
25/08/2018

Overall Best Western Mangga Dua Hotel is great. Very close to ITC Mangga Dua, heaven for shopper. Rooms good enough, friendly staff and various breakfast. Cikur's Yellow Rice is Champion! You must try. We are booking 2 rooms for holiday. I think it was interesting experience for the children. Nice hotel.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Warmest Greeting From Best Western Mangga Dua Hotel & Residence Dear Mr. Muhammad N, Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Amazing stay"

5
20/08/2018

We stayed at Best Western Mangga Dua Hotel last week. The location is great, near Mangga Dua mall, where you can find electronic devices. Great. The room is superb, very clean. The breakfast is excellent. We loved trying different foods there. The staffs are friendly and helpfull. Just amazing. Near the airport and the train station. Greatly recommended.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Bambang H, Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Great holiday"

5
22/07/2018

Last week I stayed at this hotel with my friends.,.so comfort hotel...big lobby...friendly staf...the internet was great...I was holiday with my friends but I must did some of my job using the WiFi...the breakfast was good....only the elevator takes long time....the building looks like old but the inside of the hotel so comfortable for me and my friends.....

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Our Valued Guest, Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Ok! "

3
21/07/2018

Good enough hotel and convenience if you want to do shopping at Mangga Dua area and also Glodok area. Lots of options to eat for local/western foods. Quite quiet at night. Simple swimming pool at F1. Elevator seems slow especially when it's lots of guests. Went to visit their Sunda Kelapa coffee shop today July 22, 2018. Found a table and no one bother to acknowledge me & kids. I asked for menu, only then they know I wanted to order. Placed an order, wait and they delivered my order then kinda left us alone. We wanted to ask for something but kinda hard to get their attention. So we gave up and just asked for bill. In general, they are polite.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mrs. Desi A, Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you for reviewing your recent stay at our Hotel. We value your feedback as it helps us to focus on what is important to our guests. I do apologize for your unexpected experience, and I will take this up with the Team to find out where the flaws occurred and avoid this in the future to give our guest a better experience. Please be assured that your feedback has been passed on to the related department teams for their necessary actions My team and I hope you would be able to give us the opportunity to welcome you back. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Cozy place nice view from floor 29"

5
19/07/2018

Very recommended if you want to see night city view from floor 29, free upgrade to super deluxe room without add cost... nice room :) the wifi very fast if i test speed i get 10Mbps thanks god!!! for breakfast have many choice to make me eat and eat again ha-ha-ha but the lift hmmm come on make its fast.... Overall im very happy stay at Best Western Mangga Dua cheers.....

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Musri H, Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"nice stay"

5
09/07/2018

room clean, breakfast good at the night they have korean & mongolian BBQ taste, staff polite and helpfull, location not bad near mangga dua wifi fast free upgrade from deluxe to sdx wow....recommended for stay here

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr Sam. Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Questionable 4-star Hotel"

2
09/07/2018

On the first day check-in (for myself), the room was not yet ready althought it'd been around 3 pm. When it was ready and I came into the room, the bedcover was still wet. The next day my family came to the hotel for check-in around 3 pm, again the room was not yet ready. When it was, there was something missing inside the room like the complimentary water bottles. I think the main problem of this hotel is lack of human resources especially in room service and receiption. The rooms themselves are sort of run down with some facilities broken like lamps, sinks, or telephone. Breakfast is nice.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Poen Jagw, Warmest Greeting From Best Western Mangga Dua Hotel & Residence On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"best indonesian food"

5
06/07/2018

stayed here for almost more than a week, the room quite spacious and the view was amazing. breakfast was my favorite. they also have indonesian corner such as indonesian style porrige and fritters with peanut sauce. amazing! the staffs also friendly and polite. Thank you for having me Best Western. Thank you Pak Gustaf for the memorable stay at your hotel.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Our Valued Guest, Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Nice Buffet with valued money"

4
27/06/2018

Been there for the Buffet (Mongolian BBQ Night) and the food was ok compare with the price (very cheap). I have bought the voucher thru Fave (special price of course). Keep it up and we will coming back again soon...

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr Lie S, Warmest Greeting From Best Western Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Best western mangga dua"

4
19/06/2018

Good hotel, the pool water to cold, and also to windy at pool make it colder. Room is good, got free upgrade from deluxe to super deluxe. Food is average, tv channel is good. Staff helpful n friendly. Good service

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Simin Warmest Greeting From Best Western Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"mr"

4
24/05/2018

this was my favorite hotel.i always stay here when i have a busines meeting.the room is big,the view are lovely,internet was good,the breakfast was ok,all the staff are very friendly thank you for your good service

"Great Food, Great Service, Good Price "

5
16/05/2018

We ordered Chicken Roll with Thai Sauce, Soto Ayam Madura and Oxtail Soup for our lunch, all served with excellent taste and presentation. Closing with the dessert recommend by the staff (forgot the name of the dessert, consist of cream outside and mix of ice cream inside) was really made our Lunch memorable today. Special thanks to the Manager, Mr. Sammy (hopefully the right name) who spent the time to look after our table and ensuring our lunch running well. Great JoB ?? BW Mangga Dua and all the Restaurant team. I will come back soon for sure.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Priyo, Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Spacious 4 Star International Chain Hotel near Mangga Dua Area equipped with outdoor & indoor swimming pool"

4
06/04/2018

Though we're living in Jakarta, but during our tight schedule and activities at Ancol area, we stayed at a hotel quite nearby from Ancol (fantasy land) . It's quite spacious rooms. We stayed at 4 Suites rooms and 3 Super Deluxe rooms. The room has balcony with a city view of Northern Jakarta untill reaching the sea. We slept soundly. They also have big swimming pools outdoor and indoor. Most of all they gave good services and hospitality.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Lenggogeni F, Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Good location"

4
18/01/2018

The location of the hotel is close to everywhere. Room is clean and water preasure is good. Limited choice for breakfast and average taste. So many mosquitos in breakfast area n lobby.Air conditioner in room 2703 is cool. We haven't try the pool.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Our Valued Guest, Warmest Greeting From Best Western Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Hotel Experience"

1
15/01/2018

The hotel is situated in a dirty area with open stinking drains that are ideal breeding grounds for mosquitos. The Reception area and restaurant are quite impressive to look at however once we sat down for a meal, we were plagued with mosquitos and other insects. The hotel needs to address this problem by fitting one of those blue insect zapping gadgets. The rooms were comfortable however the maintenance leaves a lot to be desired. The bathroom in our friends' room was leaking, they were shifted to another room, the ceiling was leaking. They reported the problem several times but it was not addressed. The toilet started to leak in our bathroom and once again it was ignored despite being reported. Service is slow and the staff are not trained to basic levels of hospitality.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Our Valued Guest, Warmest Greeting From Best Western Mangga Dua Hotel & Residence On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Nice View of Jakarta"

3
04/01/2018

I stayed here last week on my first day arrival in Jakarta. I booked a room as well as an airport pickup.However there was a mistake from the hotel side when I waited longer at the airport and it turned out that the driver was already there but with a different name on his paging board.I was dissapointed a bit. However, thanks to Front Office who let us for early check in and free upgrade our room with a very nice view of Jakarta city. The location also is very strategic which is close to Mangga Dua mall and ITC for shopping. They also have car service to go to other city with good driver. Breakfast was good,so many selections and staffs are all friendly and polite. Good Job Best Western, I''ll definitely coming back and recommend your hotel to my friends. Its just that in future, please be more alert and accurate on the paging board and guest name issue to avoid any problem or dissapointment and also I hope the lift will be fixed as soon as possible because me and other guests were also complaining about have to wait for a long time to reach to our floor. Anyway,good stay! Terima Kasih!

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Our Valued Guest, Warmest Greeting From Best Western Mangga Dua Hotel & Residence On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"New Year Eve Visit"

5
01/01/2018

Me and my family (2 kids) enjoy every moment at this hotel, strategic place, good facility, entertaining new year eve show, delecious breakfast, most of all friendly manager and staf.. highly recomended

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Our Valued Guest, Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Great Stay"

5
19/11/2017

Stayed here a few days visiting friends in the area. Very nice hotel, classy feel and decor. Comfortable room. Excellent breakfast featuring Indonesian favorites, along with more standard fare. Great location, with many attractions a short walk away.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr. BellWildfire, Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"The best hotel in mangga Dua"

5
07/10/2017

The view is so amazing and breathtaking from our room. Our room was at 29th floor. We were offered a free room upgrade when we arrived there. Rooms are very spacious enough. Very cheap also. The buffet breakfast was so delicious with many choices.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Dilshan M, Warmest Greeting From Best Western Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Very bad gym"

2
04/10/2017

My room is big, clean and had a great view. But the gym is awful. No aircon, rubber smelly, very hot, i hardly breath. Swimming pool is okay. The check in and check out are quite fast. I ask for 2 connecting room, they didn't give me, but at least they upgrade my room

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Aldy, Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you for reviewing your recent stay at our Hotel. We value your feedback as it helps us to focus on what is important to our guests. I do apologize for your unexpected experience, and I will take this up with the Team to find out where the flaws occurred and avoid this in the future to give our guest a better experience. Please be assured that your feedback has been passed on to the related department teams for their necessary actions My team and I hope you would be able to give us the opportunity to welcome you back. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"CLOSE TO SHOPPING AREA"

5
28/08/2017

Stay at this hotel for 2 nights....not a new hotel but it is indeed clean and well maintain. Large room and comfort bed and pillow. Close to ITC Mangga Dua, shopping area with very affordable price and good stuff quality. Stay here and no regret. Thank you

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr Gana Pertama, Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Food lover should stay here!"

5
10/08/2017

The room so nice. Big and cheapest. The friendly staff really is really attract you to come again. The best thing in this hotel is the foods. The variety and taste is so good. The town view is nice. You can see everything in town from room. For sure i will being a repeated guest in future.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Hazwan R , Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Gorgeous pool, great staff, tasty food!"

5
13/07/2017

+ Excellent staff--always friendly and welcoming + Gorgeous pool + Lovely views of the city + Tasty breakfast with lots of local and Asian options + Breakfast starts nice and early at 6 a.m. (very convenient for people with flights or tours booked) + Tasty Indonesian food at dinner, for a reasonable price + The gym includes an elliptical, two treadmills (one on an incline), a few weight machines, and an exercise bike *** Tip #1: There's a water dispenser in the gym; bring your own reusable bottle to avoid creating plastic waste! *** Tip #2: There's a shower in the restrooms next to the gym, just above the pool. Very convenient! - Slow elevators (well, not slow, exactly--just too few of them!); be sure to allow plenty of time to get up/down, especially on busy mornings. - The gym and halls were quite warm; the gym had A/C, but it seemed to be switched to fan, and I couldn't find a remote control. - Either the shampoo or the conditioner left my hair feeling greasy; it might be perfect for some types of hair, but apparently it can cause problems for fine/blonde hair. No worries; just bring your own! - My room had a balcony, but the door had been locked to prevent people from going out onto it. (Not a problem, exactly, just disappointing!) Overall, a wonderful experience. I would definitely stay there again!

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr L. Herron, Warmest Greeting From Best Western Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Hotel review "

5
09/07/2017

I had very good experience, the room is large and the food so yummy...My children so enjoyed the food and swimming pool...May be I try another best western hotel in Bandung ... Portion of sushi is more than enough with good taste..Very recommend hotel ...

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr Radja G, Warmest Greeting From Best Western Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Improve for quite room every single room, because last time very noise"

4
28/06/2017

Improve for quite room every single room, because last time very noise. Hopefully bestwestern manggadua be better than last I visit. Thank you. Cleanliness so so Comfort so so Service good Meal so so Location good and good location. Great for bestwestern manggadua.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Ms. Diana, Warmest Greeting From Best Western Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel. Sincerely, Gustaf Adolf General Manager Best Western Mangga Dua Hotel and Residence

"Too large and spooky"

4
01/06/2017

If i remember correctly, i get twin type room no. 2715 with queen beds. At that time, i enter the room late at night, past 24.00 WIB. i think it's a little bit spooky because the room is too large, the design is out of date and the lighting is dim

"good"

4
31/05/2017

First time staying in this property and I really liked how new everything was laid out. It's a good hotel - rooms are comfortable, we had good shower facilities and buffet option was pretty good too. No complaints at all.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Our Value Guest, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"kindly staf"

4
31/05/2017

Exactly what you expect from a 4 star hotel. Clean room. Nice lobby. Good location (near Central Jakarta Court). Nice staff. If I had to suggest, I would suggest the management to improve the lift, so far so good

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Shing, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"excellent"

4
31/05/2017

A nice getaway from the city, Very much enjoyed Great Location & Breakfast Great Location & Breakfast No bathub but overall all of them are great No bathub but overall all of them are great excellent hotel

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Our Value Guest, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"good"

4
31/05/2017

Had to layover for couple of days in Jakarta before heading to Bali. This hotel is just a baby... great facilities, awesome open buffet. It's my brother's birthday week and they surprised us with a cake few hours upon settling in. We'll be coming back definitely.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Our Value Guest, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"good stay"

4
31/05/2017

Big room with reasonable price good hotel room good people kindly Nice hotel for business and family travellers i was in Jakarta for busines trip, and this hotel is conveniently located near my clients so it worked for me. good hotel to stay for short term

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Our Value Guest, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Try to get a Best Western Award Member!"

4
24/04/2017

Recently, I used to stay in Jakarta and noticed there's a promo for BW Member. Rp.300k/night with maximum stay 2 night only. But it was really cheap with the whole facilities. The promo price is only until 30 June 2017 (If I wasn't mistaken). For the facilities Room: Clean, fast wifi connection (I used to update my whole apps in my iPhone), but elevator access to the room is really long to wait. It took 5-10 minutes to wait the elevator. But overall the room is good. Breakfast: I have been 1 week and the breakfast quite good. It's fine. Pool and Gym: The pool is quite long and clean. But the view from the pool was covered by a wall. The Gym was very terrible, I felt like in the sauna without entering the sauna room. The air conditioner was bad. There is no barbel/chest press in the gym. and no barbel too. (I'm quite concern about the Gym). And no one stay in the gym for asking a towel or a glass for water dispenser. Even in the pool I was confused while the rule in the pool we cant take room's towel but there is no guard in the pool to ask a towel. View: I once get the sea view and that was fantastic.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr Azhari, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. And We deeply apologize too for inconvenience it may have caused on your recent stay at our hotel. We certainly appreciate you bringing those matters to our attention and therefore giving us an opportunity to handle the situation better. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Good Hotel"

4
13/04/2017

Just to share that my stay at this hotel is can be catagorize as a good stay. Staff considerably friendly. The security was good. Reception even though need a bit of an eye contact however everything was superb. The restaurant food was good however variety need to be improve. The room on the otherhand was nice and clean. Smell good however the only issue i had was there is no bath tub. My room was a bit warm due to aicon not been service and assume the filter.need to look at. However all my friends room aircon was fantastic. All in all for this hotel will only be a choice should your destination more towards shoping around that area. This is a good hotel to stay and can be consider one destination for north Jakarta.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Kamarul, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Went Here For Mongolian BBQ"

4
21/11/2016

They have Mongolian BBQ Night every Friday and Saturday Night. It is a great deals because we can eat everything for only Rp 135.000,-. I don't have to grilled meats by ourselves, they already got 2 chefs ready. I also enjoyed the night stay at this hotel. It was a good sleep. The bad things is only they got a crowded elevator, especially when a high season. Don't forget to try their swimming pool at the top.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Ms. Lia, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. And about the elevator, We deeply apologize for inconvenience it may have caused on your recent stay at our hotel. We certainly appreciate you bringing those matters to our attention and therefore giving us an opportunity to handle the situation better. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"adequate stay"

3
19/11/2016

This hotel is situated near the shopping malls in Mangga Dua, but will require a short walk to get there. The rooms are adequate (but relatively small), with full bathroom, good selection of tv channels, king or double single beds, fast free internet, work desk area, in room tea/coffee, and excellent air conditioner. Breakfast is an Asian/Western mix with plenty of choice (although no bacon). The lifts can be very slow and I had to wait over 5 minutes for a lift to arrive in the lobby on more than one occasion. Overall it is an adequate hotel (and good room rate) if you want to be in the north of central Jakarta.

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Our Value Guest, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. And I do apologize for your unexpected experience, and I will take this up with the Team to find out where the flaws occurred and avoid this in the future to give our guest a better experience. We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Good hotel"

5
14/11/2016

Good hotel, easy check in and check out process, nice breakfast and also delicious nasi goreng i ordered from room service. The room was clean and comfortable, I got great view from my room. The only problem i had was TV channel, suddenly lost the connection but that's ok not a big problem, you need to improve and maintain. Overall this hotel is great!

GM-BWManggaDua, General Manager at Best Western Mangga Dua Hotel and Residence, responded to this review
Dear Ms. Bella, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Recommended!! Highly!!"

5
29/10/2016

Awesome hotel / visiting java Jakarta on my Indonesia trip and this was our first hotel in Jakarta! We felt so welcome! Rooms were so good, shower is very nice, food is so good and all the employees are super friendly!!! Really a recommendation !!!

GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Bonivg, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Couples Vacation"

4
30/09/2016

I can see the view was very nice because I stayed on the 31th floor . The breakfast was also very tasty for domestic tourists. The lounge is big and comfortable but my room is full of dust because we couldn't open the windows because of safety reasons. But so far I am satisfied with the service. Old but good.

GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Bayu, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Great city view"

4
28/09/2016

Possibly the tallest building in Mangga Dua, we could see it from far away. We stayed 2 nights at the 31st floor so you can imagine how great the city view was, it was lovely but the problem was that the window in my room was locked, I notice the warning sign on the window but we booked 2 rooms and the window on my friend's room was open. The room and the bed was dusty (probably because the window can't open). Great variety of breakfast (personally I love the coffee machine so much), great service from the staff, very friendly, they greet us as we pass by in the hotel. The swimming pool was nice too. The hotel seems old and really needs some improvements but overall the service was nice. Very close to ITC Mangga Dua and Ancol.

GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Ms. Diani, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Family vacation"

5
24/09/2016

Warm welcome from staff hotel Excellent service Nice sea view to Ancol Beach from my room Clean, comfort and cozy place even its under contruction Recommeded mongolian BBQ - one of best ever had Entertaining live music - I very like it Children friendly swimming pool

GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Ms. Inti P, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Thank you very much for taking the time to review your recent stay at our Hotel. I am delighted to hear that you had a fantastic experience with us and I will be sure to pass on your compliments to our associates so that they may be recognized for their efforts. We look forward to welcoming you back at our Hotel in the near future. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Needs more improvement "

3
11/09/2016

It was one night stay hotel . It should be rated 3 stars . Very basic facilities . Poor breakfast not made for middle eastern or European guests . Not even value for many . The area around the hotel not safe at night . The room amenities Were so basic . The Fridge Was out of order . Staff still needs more training about the hotel facilities .

GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Khalid, Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence. We deeply apologize for inconvenience it may have caused on your recent stay at our hotel. We certainly appreciate you bringing those matters to our attention and therefore giving us an opportunity to handle the situation better. After all As Our aim is to make the stay of our guests to be more comfortable and to have a lasting experience in our facilities and service and to ensure all staff are totally customer focused and handle all guest concerns and needs attentively. Thank you for the feedback and for your continuously support we always do our best in upgrading to serve our guest better and We hope this unpleasant experience will not deter you from patronizing us again. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Old but still best"

4
01/09/2016

Maybe the tallest building in Mangga Dua, 3 of us stayed on 27th floor with breathtaking view. We choose this hotel because the location just walking distance to Pasar Pagi, ITC and Mangga Dua Mall. Mini mart (Indomart) just take 5 minutes walking. Even the alley seems creepy by still safe to walk. Service, just fine. They clean our room everyday but not replaced our towels because it's Green Concept hotel. Breakfast, everyday they served chicken porridge, soto ayam, fried rice, fried noodles, steam rice, cereal, few selection of breads, salad, tea, coffee and juices. If you wish to go city, taxi is available in front of hotel. I have no serious issue with this hotel because it just fine to me except TOILET. It's look clean, but I'm not sure where the unpleasant smell came from. May be they need to investigate.

GM-BWManggaDua, Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Farhari, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. And We deeply apologize for inconvenience it may have caused on your recent stay at our hotel. We certainly appreciate you bringing those matters to our attention and therefore giving us an opportunity to handle the situation better. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Delicious Mongolian BBQ"

4
28/08/2016

I stayed here for a night with friends, just for relaxing mind after a busy weekdays. Mongolian Barbeque is recommended for delicious dinner experience. All you can eat with buffet style and cheap price. I got a deluxe twin room on the 32 floor. It has 2 big single bed (120 x 200 cm). Water heater in the bath room is function well. So I can sleep with happy tummy at night.

GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Ms. Nurul, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Pleasant stay but food was mediocre "

3
27/06/2016

We had a discount to stay in this hotel & we made a call to ask (& they promised to see to the arrangement) for a connecting room before we arrived on that day. But to our disappointment, the front desk did not give that to us because they said we could not give the name of the hotel staff who attended to us. We also dined at the cafe 1/2 evenings and we waited a little long for the food to come. Food standard was alright. Not fantastic & the buffet breakfast had little variety too. I guess the consolation was that staff was very kind and they responded reasonably quick when we called to say that the aircon wasn't working properly. Wasn't so sure about one of the mornings where the housekeeping came in and we didn't indicate (1) to make up the room or (2) do not disturb. I assume that if I didn't indicate anything, the room would be left alone. Maybe it was a common practice to make up the room if nothing was indicated. The hotel also provided transport out (1-way) to one of the malls (e.g. Mangga Dua) outside so that was convenient. Overall, experience was alright. I guess for a reasonably priced hotel, one has to watch expectations.

GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Ms. Theresia, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Gross"

3
31/05/2016

So, only spent a small portion of one night here. That was enough for me. The room had a smell that never went away. The bathroom ... I didn't even use the shower -- because it scared me. Soapscum, moldy walls, a floor that looked like it had not been cleaned since the last tenant - like the title said. Gross. It looked BEAUTIFUL in the lobby. Some of my colleagues were fine with it, so maybe I had the luck of the draw. That's why I gave it 3 and not less. But, for real, it was gross in my room. AND the elevator was being serviced, so it took forever to go through the high-rise hotel.

GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Brian, Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence. We deeply apologize for inconvenience it may have caused on your recent stay at our hotel. We certainly appreciate you bringing those matters to our attention and therefore giving us an opportunity to handle the situation better. After all As Our aim is to make the stay of our guests to be more comfortable and to have a lasting experience in our facilities and service and to ensure all staff are totally customer focused and handle all guest concerns and needs attentively. Thank you for the feedback and for your continuously support we always do our best in upgrading to serve our guest better and We hope this unpleasant experience will not deter you from patronizing us again. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Its a 4 stars qualify as a 5 stars hotel"

4
26/05/2016

glamorous decor, warm and welcoming just like a 5 stars hotel. Good food, when i visit the hotel was full (yesterday) which is good. Plenty of parking but require some skill to manuever. Location is close to mangga dua. Worth the value. However staff are slow moving, lazy and .... bla2x ..... "best western" please drill them MORE

GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr., Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence. We deeply apologize for inconvenience it may have caused on your recent stay at our hotel. We certainly appreciate you bringing those matters to our attention and therefore giving us an opportunity to handle the situation better. After all As Our aim is to make the stay of our guests to be more comfortable and to have a lasting experience in our facilities and service and to ensure all staff are totally customer focused and handle all guest concerns and needs attentively. Thank you for the feedback and for your continuously support we always do our best in upgrading to serve our guest better and We hope this unpleasant experience will not deter you from patronizing us again. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Only one night "

4
20/05/2016

Stay here when i go to watch 2ne1 concert with my sister. Service is good, they give me as i requested. That's what you expect when you stay in a hotel right? The room is big and comfortable. The view is beautiful. I got higher room.

GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Ms. Jessica T, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence We appreciate you for taking time to share with us your experience while at Best Western Mangga Dua Hotel & Residence, Jakarta. Thank you for your positive comments. I am continuously working with my team to ensure flawless service and to produce great experiences for our guests. We would love to host you again and we will ensure your stay are just as memorable the second time. I look forward to welcoming you back to our hotel. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Old Hotel at Mangga Dua Area"

3
14/05/2016

This a old hotel at mangga dua area, big hotel and residence. The staff were nice and fast respond, the room actually fine, renovated already. The breakfast is buffet and many choice of indonesian food.

GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Ferry Kasenda, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"best western super deluxe room"

5
02/05/2016

good hotel, good services, good room, good bed, clean room, but the room getting hotter after 08.00 am because the sun light shining through the windows and make it hot, the air conditioner system does not work optimally after 08.00 am and not much helping, best experience to stay at best western mangga dua

GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Engkong, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gustaf Adolf General Manager BEST WESTERN Mangga Dua Hotel and Residence

"Old but managed well"

5
11/04/2016

I have stayed there for 2 nights, the staff was friendly start from my arrival to departure. Chef was great to create wedangan style of coffee break. Breakfast was good. I escape to Mangga dua square using Bajaj easily to find just near the hotel. Good experience during my stay there. Please keep it up.

GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Our Value Guest, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vita J. C. Pangemanan Front Office Manager BEST WESTERN Mangga Dua Hotel and Residence

"Had an awesome stay at Best Western"

5
29/03/2016

everything about the stay at the hotel was simply awesome!! Very very nice set of staff and the room was very pleasant , spacious with an extremely comfortable bed. Our room was on 32rd floor and had a super view from the room. breakfast buffet was good, in fact when we told them that we don't eat beef and pork , they went to the extent to get some chicken dishes for us. good location. 3 minute walk to ITC mannga dua and 10 minute walk to manggua dua square where you get shopping malls / carffour supermarket / food courts combined together.

GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr/s Nisanga, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vita J. C. Pangemanan Front Office Manager BEST WESTERN Mangga Dua Hotel and Residence

"Very small rooms. Suitable for overnight stay only"

2
19/03/2016

I booked for 2 weeks through Agoda. The price of around USD50 per night was fully priced for the quality of the room and hotel. No discount in that price! The pool had a visibility of about 1/2 metre. Breakfast was ordinary at best. No a full range on the buffet. No drawers in which to store underwear, socks, t-shirts and the like. The wardrobe had 3 hangers inside. The bathroom had no towel rack and no space for toiletries. When I asked if they had a room with drawers for clothes storage I was told "No., They're all the same." When you combine that with the multiple mosques that seemed to have aimed their loudspeakers directly at my room, and which started at 4am with a couple of them going through until 7am on the Saturday and Sunday, it was not a pleasant experience!

GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Peter, Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence. Your business is very important to us and we value your feedback. We deeply apologize for inconvenience it may have caused on your stay at our hotel. We certainly appreciate you bringing those matters to our attention and therefore giving us an opportunity to handle the situation better. Regarding the pool and loudspeakers from mosques, we are indeed apologize and deeply concern on it. And about the rack, all of our wardrobe have the same lay out. After all As Our aim is to make the stay of our guests to be more comfortable and to have a lasting experience in our facilities and service and to ensure all staff are totally customer focused and handle all guest concerns and needs attentively. Once Again, Thank you for the feedback and for your continuously support we always do our best in upgrading to serve our guest better and We hope this unpleasant experience will not deter you for your next stay in our Hotel. Sincerely, Vita J. C. Pangemanan Front Office Manager BEST WESTERN Mangga Dua Hotel and Residence

"SUPER PRICE WORTHY"

4
09/02/2016

It's deposit was only SGD 20 and they have decorated their lobby nicely for the festivities. Their doormen are always ready almost immediately to help you carry your luggage and open doors for you. They also allow you to play your favourite songs on youtube out loud from the imac that they have at the lobby. Apart from that, their service was efficient and their staffs are very respectful.

GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mrs. Julie, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vita J. C. Pangemanan Front Office Manager BEST WESTERN Mangga Dua Hotel and Residence

"Bad service"

1
03/02/2016

I meant to write the review of this hotel after my stay but at that time I was so pissed off so I decided to cool my self down for a while so that I can give unbiased review. So here it is... I realize that this hotel is located in Mangga Dua which populated with a lot off Chinese both for business or for leisure. I never thought that it would be matter, yet, during my stay there, I felt different service the staffs given to Chinese and a local citizen (pribumi) like me. Never in my hotel staying experience I had been treated differently due to my color skin but I somehow felt that there. The receptionist, concierge and restaurant staffs were friendlier and more helpful to the Chinese guests. For example, when there were me and Chines guest lifted heavy things, the staff offered the Chinese guest to carry it. I wasn't offered, although I knew for sure the staff saw me first. Perhaps the staff thought I was a maid not a guest (as I am not a Chinese?) so I wasn't worth for the help offer? I dunno. Anw I was staying here with my kid to celebrate his recovery after major surgery, we'd like to have fun in the pool and had a little swim but eventually the pool was under maintenance. The staff told me that it will be ready to use the following morning but it wasn't. Gee, such a buzz off. Me and my kid were disappointed. But to make it fair, the hotel was lovely though. I love the room. It was spacey, good interior, nice tub and very clean! I enjoyed the various menu at the breakfast (but not the service given by the staff). Hoping that the management will improve the manner or retraining their staffs as too bad that this kind of hotel chain has this kind of service.

GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear valued guest, Please accept our deepest appology, about what was happen to you during your stay with us. Your comment is very valuable to us, in order to improve our service. For your next stay, we would be more than happy to extend a special rate with special arrangement also, and we love to provide you an excellence service. Kindly please email to us at [email protected], should you need further reservation. Thank you and regards, Erick Siahaya (General Manager-Caretaker)

"Average Hotel"

3
28/01/2016

The management of Mangga Dua Hotel and Residence is slightly worse than other Best Western Hotels. I stay here for 5 nights and request for upgrade a couple of time as I am Best Western Diamond member. Upgrade was not done and points were not recorded. Room was average with strong water spray showerhead. Room needs more lighting.

GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Tan Pin Xun, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence On behalf of our entire team, I would like to apologize for not exceeding your expectations. We understand your concern however according to Best Western Rewards terms and conditions, points will be awarded when make the reservation with qualify rate. So according to your stay with us, the rate is not eligible to earn points like we info you already to your personal email. Please see the link of Best Western Rewards which clarifies the terms and conditions. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Vita J. C. Pangemanan Front Office Manager BEST WESTERN Mangga Dua Hotel and Residence

"The only one good is Ms.Vita"

2
14/01/2016

Im stayed here for 4 night 5 days check in was smooth everything was great only some the service is not good..i stay for 4 night and the greeters in restaurant keep asking my room number...and i think got 1 guy is a FB Manager never say hi and never talk to me also, he just concern with foreign guest..maybe is destiny as indonesian they just see me with half eye..but nevermind i dont care about that.. breakfast was great but nothing special. the last problem is, im waiting bell boy to help me take my luggage for 30 minutes...and they send me 2 people..im waiting and rushing..so i decide go down by myself bring all my luggage and handbag, when i coming down, another few minutes they coming down also and said my room was empty...and he give me excuse "got guest ask to my friends wifi password " WTH !!! do you think its a team work or stupid work ? the only good is Ms.Vita helpful and friendly..

GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr Lee, Warmest Greeting from BEST WESTERN Mangga Dua Hotel & Residence! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Vita JCP Front Office Manager BEST WESTERN Mangga Dua Hotel and Residence

"Big room"

4
30/11/2015

Front Office is very nice but bellman staff not so many, security staff very friendly, the room is big strong shower, hot water is very good but the need renovation, meeting room is very good and staff friendly and helpful, swimming pools is very nice and breakfast is very good so many choices. I will be back.

GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Aas, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vita J. C. Pangemanan Front Office Manager BEST WESTERN Mangga Dua Hotel and Residence

"Pilled up, old bedding, roaches, ethernet ports in room, nice pool and gym"

3
26/11/2015

The management of this place is inferior to other best western hotels in Jakarta. The bedding was pilled up and old and uncomfortable to sleep on. I told housekeeping about this and they replaced my bedding with new ones that were acceptable. I saw 3 roaches in my room. That means there's an infestation in the walls. They need to eliminate room service for awhile and place roach motels to kill the roaches. They had an ethernet port in the room which was nice for those who need to work. The pool and gym were nice.

GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr Wayland, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. And regarding the roaches, sometimes our guest bring some food from outside, but actually we have periodic program for the insects I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Vita J. C. Pangemanan Front Office Manager BEST WESTERN Mangga Dua Hotel and Residence

"Its worth of money "

4
12/11/2015

2 night stay at this hotel , the price is reasonable, spaces and clean, staff dan doorman is polite. The inly thing is too many mosquito at the sundal lounge and their cafe at lobby. Near to mangga square shopping mall. The morning breakfast is so so only.

GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Our Value Guest, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Vita J. C. Pangemanan Front Office Manager BEST WESTERN Mangga Dua Hotel and Residence

"oh dear... the slow lifts"

4
27/10/2015

The lifts for the hotel rooms are very slow and for some reason, no matter what time of day or night, the lifts stopped at levels 25 and 30 on every trip we made up to our room on level 32. We were in the hotel for 6 nights. It was most frustrating and even became a real annoyance. Other than the lifts, everything else was good value for money, the range of food available for breakfast is wonderful and the staff are always helpful and happy.

GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr Ian L, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Regarding the elevator, we still on processing built the new one, and it will done the end of this year. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vita J. C. Pangemanan Front Office Manager BEST WESTERN Mangga Dua Hotel and Residence

"1st Hotel stay at Jakarta"

3
23/10/2015

Hotel location and view is good. Near to some shopping area. but the shop all close very early. it is quite high and you can see the surrounding view clearly. Staff is helpful and able to communicate well in English. Check out with them all the good area that can go for shopping and enjoy in this area, you will get some good advise.

GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr Hin, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vita J. C. Pangemanan Front Office Manager BEST WESTERN Mangga Dua Hotel and Residence

"Good service"

4
21/10/2015

I booked the Hotel by internet, just before went back to France. When you arrived they will welcome you with welcome drink. We chose a smoking room (superior) for my father, when we entered at the room, the room was small and a bit dirty. We called the service hotel and asked to change the room, finally they moved us to the deluxe room, which was larger and clean. Also, they gave us afternoon tea service. Nice experience for the service and the room was comfortable.

GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mrs. Fani, Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vita J. C. Pangemanan Front Office Manager BEST WESTERN Mangga Dua Hotel and Residence

"Overall very nice hotel and location"

4
14/10/2015

Even though hotels surrounding looks like a slum, nothing to worry we had a pleasant stay and was very familiarized to that area. Very good location because many malls are at walking distance (ITC,WTC Mangga Dua,Carrefour). But most of the shopping malls are closing by 6.00pm except Carrefour until 9.00pm. Hotel rooms are small but ok for 3 nights stay. Breakfast was ok. Staff were very friendly. We got room at 33(last) floor. It was ok for us, but not good for families. Because you have to spend more time in lift. Better get a room in lower floor.

GM-BWManggaDua, Front Office Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear our Value Guest, , Warmest Greeting From BEST WESTERN Mangga Dua Hotel & Residence Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Vita J. C. Pangemanan Front Office Manager BEST WESTERN Mangga Dua Hotel and Residence

"Disappointed did not get what we paid for"

2
04/10/2015

We chose to stay here because they said they had a pool and the pictures looked nice. We have two children so we were planning on spending our time around the pool for a couple of days. Upon our arrival, after check-in and payment, they informed us that the pool was under renovation and not available. They did not offer any compensation for this inconvenience. Although they apologized, it did not make up for the fact we paid to stay here based on the information provided on their website. Besides that, they have only two elevators accessible for their guests, so you end up waiting for a while to get up to your room. The breakfast was nice with many options for food and the staff were very helpful. Hang on to your silverware or they will take it from you even if you aren't finished with it! I used the fitness room once. The treadmills are decent, but other than that there are a handful of machines to use. Bring your own water container, there were no cups to fill. Getting a taxi is very simple from here, just ask the staff at the front of the hotel. We had two rooms and the AC in one never did get very cold. It was adequate but not cold.

GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Ms. Julie, We are so sad to hear your experiences during staying at our hotel where you found our pool in progress of fixing the leaking sudden 2 days before your arrival, we never expected it as it is one of the facilities to make the guest comfortable during the stay, unfortunately it is done since 2 days ago but you are not here anymore, we do apologize for the situation . . Thank you very much for your positive feedback toward our breakfast, good staff and simple to get the taxi I just did a meeting with our internal team to make sure our fitness center is taken care very well in order to make value for money when any guest stay Again, please accept our sincere apology, we appreciated of your feedback for our future . . This is my email for us to communicate in case you plan to visit Jakarta one day and myself will meet you [email protected] Best regards Helmi Junaidi General Manager

"nice view"

4
25/09/2015

Location near ancol and very near to any city attraction around there. the room is quite good, but the problem is theyvonly have 2 lift to reach the room. the breakfast is very boring, the taste got 7 for 10. the view was very good. and the staff is very nice, specially the manager, solve a problem bery fast and wise

"Mozzie fogging at 1 am ??"

3
21/09/2015

I have stayed in BW Mangga Dua numerous times and the staff are generally very courteous. However the recent stay on the 18 Sept was rather disappointing as I was awoken at 2 am due to unusual smoke smell, which I later found out that the Hotel Maintenance did mozzie fogging exercise . Incidentally the choking smell entered my room at Room # 2918,couple with a closed windows , it was a choking gas chamber experience ! Though I complained to the Duty Manager in the morning, she could only laughed saying that is a common exercise ! The incident broke my sleep pattern and i wasn't able to have a good rest for the rest of the morning . To the management of BW Mangga Dua , which carries a reputable hotel chain name , any common sense person would have taken necessary steps to ensure that fumes from the fogging exercise do not enter the aircondition system. So please use more common sense and no re occurrence of such event happening again .. ! I hope to stay again in BW Mangga Dua on my next trip but the recent experiences just put me off.

"Best BW I've Stayed"

4
14/09/2015

Large hotel, 33 floors, Very clean, large rooms, great staff. Very large restaurant but a little pricey. Hotel is really good value and comfortable. Really nice bed and best sleep I've had in a long time. Great showers. Room had sitting area, small sofa and coffee table, kettle and instant coffee and tea. About 3 blocks to large discount shopping centres but not the most attractive location. But I felt safe. Taxi drivers outside try to hustle overpriced fares. But hotel still has smoking rooms. WT??

GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear our Value guest, Warmest greeting from Best Western Mangga Dua Hotel Jakarta Thank you very much for your kind feedback, it helps us a lot, by having your positive feedback, it will impact to spirit of entire team in the hotel to work well continuously Should you come back to Jakarta, please do not hesitate to contact myself directly by sending the email to my attention [email protected] Best regards Helmi Junaidi General Manager

"Good hotel at good location"

4
10/09/2015

Best western i stayed 3 nights and really good from the part of service food friendly staff. I visited in the month of September from 6 to 9. Really very nice stay and comfort. Near the hotel famous museum and mangaa dua square.

GM-BWManggaDua, General Manager at BEST WESTERN Mangga Dua Hotel and Residence, responded to this review
Dear Mr. Kannudad, Greeting from Best Western Mangga Dua Hotel Jakarta It was our pleasure to receive your great feedback and we do appreciate it Should you visit Jakarta again, kindly update myself in order us to arrange your stay, this is my direct email [email protected] Your support and attention is appreciated Best regards Helmi Junaidi General Manager