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Best Western Premier The Hive
Jl. DI. Panjaitan Kav 3 - 4, Jakarta, 13340 Indonésie
Contact the hotel
PHONE : +62 21 29821888
4.5 / 5
973 Reviews 
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Hotel advantages
Activities
Swimming pool
Hotel services
Free Wifi
Room service
Restaurant on site
Multilingual staff
Washing machine on site
Air conditioning in the hotel
Free Parking
Complimentary breakfast
Elevator
24/7 reception
Buisness Plus equipment
Childcare service
Room services
Safe deposit box
MINI-BAR
Iron and ironing board
Hair dryer
Coffee maker
Bathrobes
The strong points
Activities
Swimming pool
Hotel services
Free Wifi
Room service
Restaurant on site
Multilingual staff
Washing machine on site
Air conditioning in the hotel
Free Parking
Complimentary breakfast
Elevator
24/7 reception
Buisness Plus equipment
Childcare service
Room services
Safe deposit box
MINI-BAR
Iron and ironing board
Hair dryer
Coffee maker
Bathrobes
Description
Customer reviews
4.5
based on 973 guest reviews
Excellent
722
Very Good
130
Average
69
Poor
27
Terrible
25
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Nice location"
Nice location, near from whoosh station. Nice staff ms. Tasya and Oci give me free early check in
Dear sarlinas2026, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Staycation at Best Western Premiere"
I stay here for my birthday vacation and booked two rooms. Mas ulin was very helpful during my stay. As I bring my parents and other rooms are fully occupied, he helped me arrange it so my room can beside my parent's. I dont mind the smoking room tho Thanks mas ulin to make my birthday is meaningful today!
Dear 279si Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Very helpful staff"
very helpful reception staff by 0ci & pak naufal. help to change room when my mistake during booking. Thanks both staff location close to halim stasiun. easy to transfer
Dear Aisyah Y, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Nice experiences"
Smooth checkin , friendly staff
Dear Gilbert X, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Rooms"
Good accomodation, clean, and tidy
Dear Valued Guest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Warm Hospitality and a Cozy Atmosphere"
The staff were incredibly friendly and helpful, especially when accommodating our early check-in. The waiting area was cozy and comfortable, with a beautiful view of the swimming pool. The hotel had a warm and relaxing atmosphere, making it a great choice for a family vacation. We really enjoyed our stay!
Dear Muhammad T, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Sangat ramah staff receptionis"
Receptionis sangat membantu di beri early check in ,
"Helpful crew"
Very helpful. Supposed to check in by 2 pm, but allowed to do early check in.
"Great Stay! Highly Recommended"
Great stay! The room was clean and comfortable, the staff were friendly, and the location is very convenient. I really enjoyed my stay and would definitely come back.
"Nice place"
Nice place, and good services
"Best hotel"
Best hotel, clean and good staff
"10 for 10"
Very fast check in and Ground staff all good
"great hospitality"
short stay before going to Bandung because this hotel near from Whoosh Station. Hospitality from front desk Tasya was so amazing. Absolutely will be comeback to Best Western Premier The Hive for next vacation!
"Nice hotel, recommended. Thanks for your attention hotel team."
Thanks to receptionist when I am checking, they are so responsive. And the room is so clean, sheets clean. The corridor smell so good, I like it.
"great hospitality & service"
front desk staff Tasya was so nice, when i asked to extend my deluxe room and she give me free upgrade to executive room
"Great experience, best hotel location, best hotel room."
Best hotel near whoosh, nice lobby at 5ft floor the smell is good.
Dear ellyap2026 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Good"
Good room and services hotels
Dear hesekielleocalvins Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Best experience at Best western"
Reception nya baik bgttt dibolehkan switch ke kamar non smoking . So far process check in berjalan smooth
Dear marcelinam707 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Everything good"
Best Services, and best acomodation
Dear akbarh540 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Service"
Thank you Bu Oci and Bu syfa we get smooking room because my reservation is non smooking. Top markotop
Dear yayans2026 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"It was excelent"
The location is strategic, room quite good and I got free upgrade, value of money also good.
"Incredible stay"
I had a wonderful stay at Best Western Premier The Hive. The hotel was clean, comfortable, and conveniently located, making it easy to get around Jakarta. The room was spacious, and the facilities were well maintained. A special thank you to Agus and Paulene for their outstanding hospitality. They were incredibly friendly, welcoming, and always ready to help with a smile. Their excellent service made my stay even more enjoyable and memorable. I truly appreciate the warm hospitality from the entire team and would definitely recommend this hotel to anyone visiting Jakarta. Thank you for making my stay such a pleasant experience! ⭐⭐⭐⭐⭐
"Nice staff in a transit location"
The location is good and the staff are very friendly
Dear ottos W4458LX Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"good hotel"
nice place to stay, great experience
Dear Roam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Best"
Nice lobby athmosphere and clean for room
Dear alenapV5485VZ Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Service"
The service very excellwnt wifh staff
"Nice place, nice vibes"
Good service, so comfort, cocok untuk keluarga
"Very nice"
Nice room and service, nice view
Dear Dzilikromj, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"good"
Strategic location, good hotel, friendly staff
"Good services experience given by Kak Agung and Kak Oci"
Thank you Kak Agung and Kak Oci for the good service at Best Western, appreciate it a lot!
Dear Latifahtria, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Great Service"
Dapet free early check-in! Pak agung was very inviting and helped out with everything I needed!
Dear IlenP2021, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Worth to try"
Menyenangkan,strategis,recommend
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Nice stay. Recommend for anyone in east Jakarta"
Great staff. Helpful. Tasya helped me get settled in with care.
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Good service"
Sangat membantu untuk proses check in, thanks
Dear Journey66582932357 , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Best Location"
Very strategic location, comfort room and high value
Dear 860adif , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"nice place to stay"
nice hotel overall, the staff were helpful, a good stay
Dear Ragiltac, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Rosi , the room is nice and comfortable, good for families"
Hotelnya nyaman dan enak buat keluarga
"Service"
The hotel is comfortable and the reception staff very nice name rossy and syfa
"Best!"
Nyaman sekali, receptionist helpful!
"A satisfying hotel experience"
I had a pleasant stay at the hotel. The check-in process was quick, the staff were friendly, and the room was clean and comfortable. The facilities, including the restaurant and swimming pool, were well-maintained. The breakfast was varied and delicious, offering many tasty options. Overall, it was a convenient and enjoyable experience.
Dear Flyer31174544513, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"the right choice to stay at this hotel, very satisfying and disappointing"
There are hotels you stay at… and then there are hotels that make your entire trip feel effortless. Best Western Premier The Hive is definitely the latter. After a long and tiring journey, the last thing I wanted was a complicated arrival but here, everything felt incredibly efficient. Within minutes, I was already checked in. No stress, no waiting just a smooth, fast process that instantly lifted my mood. Walking into the lobby was a moment I didn't expect to remember but I do. The fragrance in the air was so calming and pleasant, it genuinely made me pause and think, “Okay… this is going to be a good stay.” And I was right. The service throughout my stay was consistently excellent. Not just polite, but genuinely attentive and thoughtful. The kind of service that makes you feel valued, not just like another guest passing through. When I entered my room, everything was exactly how you hope it would be neat, perfectly arranged, and spotlessly clean. The linen was fresh and comfortable, making it incredibly easy to relax and recharge after a busy day. What truly makes this hotel stand out is how complete the experience feels. Need to unwind? The spa is a must try refreshing both body and mind. Traveling with family? The swimming pool is very child-friendly, which is a huge plus. Want to stay active? The fitness center has everything you need. It's all there, thoughtfully prepared. And then there's the location honestly, it couldn't be more convenient. Close to the airport and surrounded by essential facilities, with easy access to transportation. Whether you're on a business trip or a short getaway, this place just makes everything easier. By the end of my stay, I realized something: it's not just about comfort it's about how effortlessly everything comes together. That's what makes this hotel special. If you're looking for a place that combines efficiency, excellent service, and complete comfort without overcomplicating thing this is it. Highly recommended, and I would absolutely come back.
Dear RiahN2024, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"While many properties focus on one or two strengths, this hotel manages to deliver consistently across comfort, cleanlin"
Having stayed at numerous hotels across Jakarta, I can say that Best Western Premier The Hive offers a particularly well-balanced experience that stands out in its category. While many properties focus on one or two strengths, this hotel manages to deliver consistently across comfort, cleanliness, and overall guest experience. The room was notably comfortable, with well-maintained furnishings and fresh, high-quality linen. In comparison to other hotels in a similar range, the attention to cleanliness here feels more consistent and reliable, which makes a real difference for longer or repeat stays. What truly elevates the experience is the ambience. The lobby, in particular, has a distinctive signature scent that creates immediate relaxing vibes—something not all hotels manage to achieve effectively. Throughout the property, there is a sense of calm and positive vibes that makes the environment feel both welcoming and easy to settle into. The on-site restaurant is also worth mentioning. It is a good restaurant with a solid selection and quality that competes well with comparable hotel dining options in the area. It adds convenience without compromising on taste or experience. Overall, this was a wonderful and memorable stay. While Jakarta offers many accommodation choices, this hotel distinguishes itself through consistency, atmosphere, and attention to detail. I would confidently recommend it to travelers who value a comfortable, relaxing stay with dependable quality.
Dear Inspire43472381804 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"excellent service make a wonderful moment"
I had a truly delightful experience during my stay at Best Western Premier The Hive. From the moment I arrived, everything was smooth and well-organized, especially the check-in process which was handled efficiently by the friendly front desk team. The hotel offers many attractive facilities, including swimming pools for both adults and children, which are perfect for relaxation. I also had the opportunity to visit the spa, and it was an excellent experience—the therapists were very professional and made me feel completely relaxed. My room was very comfortable, with clean and fresh-smelling linen that made it easy to rest well. I also really appreciated the pleasant and calming fragrance in the lobby, which created a welcoming and relaxing atmosphere every time I walked in. The location is another big advantage, as the hotel is conveniently close to Halim Perdanakusuma International Airport and has easy access to the Whoosh train, making it very practical for travel. Overall, the team truly went out of their way to make my stay enjoyable. Everyone was warm, attentive, and consistently delivered excellent service throughout my visit. Because of this, I would definitely recommend this hotel to others without hesitation. Honestly, everything was already excellent, and there is very little to improve. As long as the hotel maintains this high standard of service, cleanliness, and comfort, I am sure my next visit will be just as enjoyable.
Dear Ebyk2026, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"nice hotel in east jakarta"
it is great experience to stay in this hotel. room is clean and the linen look like new and. the lobby is comfortable and check in is so smooth,
Dear Resort03144286311, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Unforgettable moment stay in best western premier the hive"
I really enjoyed my stay at Best Western Premier The Hive. The hotel has many great facilities like swimming pools for both adults and kids. The spa was a highlight for me, with professional therapists who made the experience very relaxing. The room was clean and comfortable, with fresh and nicely scented linen. The location is also very strategic, close to Halim Perdanakusuma International Airport and the Whoosh train. I also loved the lobby, which had a calming and pleasant fragrance. Overall, it was a satisfying and relaxing stay.
"Have a nice stay at best western premier the hive hotel"
Several team members went out of their way to ensure a great stay. The front desk handled check-in quickly and professionally, setting a positive tone from the start. The spa staff provided outstanding and relaxing service, and the consistently pleasant scent in the lobby added to the overall comfort and ambiance of the hotel.
"Good choice to choose best western premier the hive Hotel"
I had a very satisfying stay at Best Western Premier The Hive. The location is very convenient, close to Halim Airport and the Whoosh high-speed train, making travel easy. The room was clean and well-equipped with complete amenities, ensuring a comfortable stay. The spa offered a variety of treatments that were truly refreshing and helped me feel rejuvenated. I also enjoyed the restaurant atmosphere near the swimming pool, which created a relaxing ambiance during breakfast. The food was enjoyable, and the restaurant service was attentive. Additionally, the reception team was fast and efficient, making both check-in and overall service seamless. Overall, a pleasant and highly recommended experience.
"memorable stay"
I had an excellent stay at Best Western Premier The Hive. The lobby was comfortable, and the check-in process was quick and smooth, thanks to Tasya and syifa for his friendly and professional service. The room was very clean and comfortable, with great attention from housekeeping, especially Ita. Overall, a truly satisfying and memorable stay.
Dear Wanderer35660812066, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"comfortable and elegant"
I had an exceptional stay at Best Western Premier The Hive. From the moment I arrived, the comfortable and elegant lobby created a very welcoming atmosphere. The check-in process was impressively fast and seamless, handled by genuinely friendly and professional staff. The room was spotless, well-maintained, and extremely comfortable, making it easy to relax after a long day. One of the highlights of my stay was the breakfast experience—delicious food, great variety, and incredibly warm and attentive staff who made the morning even more enjoyable.
Dear Gateway07180925235, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"FAMILY STAYCATION"
Best View, Best Hospitality, Best Tasted Of Food, Best Recomendation for Family Staycation, Best Location, Best Room. ❤️
Dear 929tyal Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"holiday stay at hotel"
I really enjoyed my stay at this hotel! The location is strategic, close to Halim Airport and the high-speed train, restaurants, tourist attractions, and easy access to public transportation. The rooms are clean, comfortable, and nicely decorated. …
Dear mohamadu 755 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Front Office Service and Room Allocation"
The Front Office staffs PM Shift 31.08.2025 on duty did not greet us in a welcoming manner. Instead, we were met with a casual "How's it going, whatever" when we attempted to engage with them. This felt unprofessional and contrary to the polite and courteous greetings we extended to them. It was particularly concerning as we observed the same staff members engaging with other guests in a more friendly manner, while also spending time on their mobile phones during their shift. Additionally, there was an error in the room allocation. Despite informing the team that we had booked a room for 1 superior and 1 executive guest, we were instead assigned 1 deluxe and 1 superior room. This issue was handled poorly, as the staff did not acknowledge the mistake or offer any immediate solution. We felt that our concerns were ignored, which created an uncomfortable atmosphere. Fortunately, Marlee, who was on the morning shift the following day, was quick to rectify the situation. She provided a late check-out, which, although not ideal, we accepted with gratitude for the effort. The room itself was spacious and well-appointed, with a generous living area, bathroom, and walk-in wardrobe. We also commend Andy, another Front Office staff member, who was very polite, professional, and made us feel welcome when he provided us with an additional access card. The breakfast service was excellent, with a wide selection of Indonesian cuisine and a few Western options. The waitstaff worked diligently and provided outstanding service. However, we did notice that the security staff on Level 1 were inconsistent in their approach to guest courtesy. A few were attentive and polite, but others lacked the same level of service, which diminished the overall guest experience.
Dear SouthernSydney Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Good for meeting room at best western cawang"
The meeting room was excellent! The equipment provided was modern and high-quality — everything worked perfectly. The sound system was crystal clear, making it easy for everyone to hear during the presentation. Instead of a traditional projector, the room is equipped with a large LED TV screen, which gave sharp and vibrant visuals. Very professional setup overall. Big thanks to Ms. Silvi for her kind assistance and friendly service. Thanks you best western
Dear 629harunn Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Strategic Hotel at East Jakarta for leisure and business."
Strategic Location for Business or Leisure Staycation. Best Western Premiere The Hive Jakarta its the most wonderful hotel that I've been staycation so far. I stay in Suite Room Double Corner with the view 180'. Wonderful services the staff make me had a good day and smile everyday i stay in here. All of them are helpful, friendly. For the restaurant Mr. Bagas & Mr. Ilham makasih loh udh buatin kopi request ku. dan untuk resepcionist Mr. Alif, Mr andi, Mr Agung and especially Mrs Zahra thankyou
Dear 688natasyad Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Best way to staycay"
Hi, I.m Dandi. I had the best staycation here. The foods the bedroom, the hospitality are amazing. Definetly gonna back soon
Dear dokumdandid Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Nice place to stay with friends and business"
Comfortable and hospitality top notch. Great olace to stay to end the week in Jakarta. Would go back definitely. Thankyou Best Western Premier!
"A Fulfilling Stay at Best Western Premier The Hive"
We thoroughly enjoyed our stay at Best Western Premier The Hive. The atmosphere was peaceful, the grounds were beautiful, and everything felt very well-maintained
Dear Navigate13652684467 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Best at everything"
Very good experience, the breakfast menu is very varied from nusantara to overseas, and very delicious and cozyy hommy
Dear vinsanurula Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Bravo"
This hotel is very comfy! The room was clean, spacious, and the bed was incredibly soft—perfect for a restful sleep. The interior design is modern yet cozy, making it feel like a home away from home. The location is super convenient, close to restaurants and public transport. Staff were friendly and responsive, which made the whole stay even better. Great amenities too, strong Wi-Fi, smooth hot water, and a tasty breakfast with plenty of options. Whether you're traveling solo or with family, this place is a solid choice. Highly recommended, would definitely stay again!
Dear Wander64456362371 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"THE BEST!"
It is an honor to stay at the BEST WESTERN PREMIER THE HIVE hotel, the service is good and the rooms are comfortable. ⭐️⭐️⭐️⭐️⭐️
Dear Mobile02012860270 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Hotel in east jakarta with strategic location"
Hotel in east jakarta with strategic location. stay in family suite and kids are happy because there is a children's tent. suitable for vacation with family during school holidays or weekends. Friendly staff service, fast check in process and all staff are helpful. Has a relaxing swimming pool and there is also a children's pool. Breakfast menu is varied, all delicious and fresh. There is also a food court on the ground floor. so far happy staycation here
Dear Cahyani Putri W Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Celebrating Birthday occasion"
Best Western Premier the Hive Hotel is the most recommended, especially for celebrating birthday, they really prepare well, the service is very good, atmosfer and ambience as well, all the staff are very professional, I came with my family and my wife had a birthday, they gave a surprise for my wife many time, the service is very good especially for noval, agung, tasya, umi, gilang, fb team, fo team and hk team, for sure we will be back, Thanks For Hospitality 😊
Dear mohabdulr, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"get on the list"
Love the view from the beautiful room, one of the hotels you must try in East Jakarta, 5 stars but the price is still very friendly location close to LRT, Whoozz and airport If you are planning a vacation or staycation in Jakarta, this hotel must be on your list.
Dear tarnandoe Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Friendly staff"
Nice hospitality and friendly staff, the breakfast also good (our kids like the sausage, cereal, and also the croissant) the lobby is warm with cute chrismast decorated, and an aquarium with colourful fish. hope someday we can stay another time
Dear maxmarsha Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Very nice experience! :D"
I was having a really great time! The room is very nice, great views, good food with many varieties, and excellent service. Also very thankful for fulfilling me and my friends' extra request for my friend's birthday surprise. Thank you for the delicious cake :))
Dear efatap2024 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Best hotel jakarta"
The hotel is very clean, complete facilities there is a spa gym and swimming pool .the elevator works well and quickly on time, and it is comfortable and the service is very friendly, especially the staff in the restaurant is super friendly very helpfull, really the best western premier the hive recommended for a staycation that is close to jakarta, also close to hallim airport
Dear 950are aw Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"liburan yang sangat mengesankan"
a very impressive experience staying at the Best Western Premier The Hive hotel with good room cleanliness and good air conditioning room interior, clean fragrant towels. I met the staff in the room corridor Special for Mr. Muhammad Ari, very friendly greetings, the cleanliness of the restaurant is good, the menu has lots of choices. There is a special menu for traditional herbal drinks.
Dear 346sekarn Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Very impressive two day stay at Best Western Premier The Hive"
the cleanliness of the room was good and complete with room amenities, the housekeeping staff was also friendly with Mr muhamad Ari, the service was really good, check in was very fast, the elevator worked well and quickly. For breakfast, there are lots of choices and both Indonesian and Western dishes are all delicious My family and I really enjoyed staying at the Best Western Premier The Hive.
Dear Mobile29537704562 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Awesome service"
a very pleasant experience staying here, there was a little problem but it was quickly resolved well by Mr. Agung as guest relation, friendly and agile service. delicious breakfast and the staff are also friendly, very impressed and we will stay here again.
Dear raviiim Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Very good"
The view is good, complementary is good, recommended hotel , i don't know what should i write here, because the hotel is good, good, and good, the last is the hotel is good, beside that in the ground floor you can find many coffee shop and food court, Starbuck KFC etc
Dear ribakjossg, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"thematic hotel with great location"
Thematic hotel with a strategic location. I stayed in the corner suite Room, the room was spacious, and the bed was comfortable. They have a very cold mini fridge, and the sofa is very soft. Love the ambiance, modern theme throughout the hotel. They have a very aesthetic garden for photos.and my family in Kasih Free Cookis and Ice Tea is very special, the service is very special, especially Mr. Agung is good and friendly.success is always the best western premier the hive all the staff the service quality is very good
Dear Rakafatu_2020, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Lince was very helpful and kind"
The hotel rooms are well-designed and spacious. The junior suite is the most expensive I've ever experienced outside the US, There is a nice and safe view. The price is good, the room is clean for laundry, the response is very good, Great discount for members for the breakfast menu, fresh, the cleanliness of the buffet is well maintained. Hotel Jakarta Best Western Premier The Hive is close to Halim Airport, very easy to accommodate.
Dear Connector27409600785 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Best stay"
The room is nice. The staff was very helpful. My family really enjoyed our stay at the best western premier the hive. The food is delicious. The location is perfect close to whos to Bandung. Recommendations will come here again for sure. This is one of the most lived in my experience. For the cleanliness of the room is very extraordinarily clean, comfortable, the toilet area smells clean, and also the towels are clean.
Dear Navigate00688802788 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Always the number one choice for this hotel when staying in jakarta"
Extraordinary service from the staff at Best Western Premier The Hive, families were welcomed very well and friendly... Top! Apart from that, the rooms have also been upgraded... the hotel is clean, the cleanliness of the rooms is good, the laundry service is fast, the results are clean and smell good, the towels are clean, the breakfast menu is complete and a welcome drink is given when checking in. The receptionist staff notifies you to follow BW members. . Excellent!
Dear Wander43390096064 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Amazing hotel around cawang"
Favourite hotel around cawang.. Great view from room and amazing hospitality from the staff hotel Kamarnya bersih, pelayanan staf hotel sangat memuaskan dan ramah.. free cookies and tea Hope can stay more longer in here Cant wait to be back soon!
Dear 890ardis Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Best hotel ❤❤"
The facilities are okay, there is a swimming pool for children, gym, restaurant, everything is okay. The staff service is also friendly. the reception team was very helpful, the room cleanliness was okay, the smart television in the room was really good. It was memorable to stay at the Best Western Premier Hotel, The Hive. recommendation for friends, next time you can visit again
Dear Daydream51707267729 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"The hotel conference rooms, and a restaurant on-site. It also has elegant, spacious bedrooms, each with comfortable sea"
I can't say enough good things about Best Wester Premier The Hive! From the start, the staff made me feel welcome and attended to my every need. The room was immaculate and featured a fantastic AC system that kept everything nice and cool. The breakfast was a highlight, featuring a variety of delicious options that catered to all tastes. The facilities were also impressive—both the gym and pool were well-maintained, and the spa offered a perfect escape. The hotel's location was convenient, making it easy to explore the local area. I had a wonderful stay and would definitely come back!
Dear Trail03876806462 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Amazing"
Amazing staff, amazing service and they have the best restaurant service and facilities. ? #hospitality #greatservice #topnotch highly recommend the best western premier for your next visit to Indonesia for anyone visiting with family or friends
Dear Kazem2024 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"wonderful stay at Best Western Premier The Hive"
I had a wonderful stay at Best Western Premier The Hive. The moment I stepped in, the staff welcomed me with warmth and professionalism. My room was spotless and very comfortable, with a perfectly functioning AC that kept the temperature just right. The breakfast spread was impressive—fresh fruits, pastries, and hot dishes that catered to all tastes. After a hearty meal, I enjoyed the amazing facilities, including a beautiful swimming pool and a well-maintained gym. The spa was a delightful bonus! The hotel's location is ideal, with easy access to local attractions and dining options. I can't recommend Best Western Premier The Hive enough for a relaxing getaway!
"Worth the price! Kids friendly"
I've stayed at Best Western The Hive several times. My kids are very happy with this hotel. The pool is clean, and we've had good breakfasts. The rooms are spacious and clean. Every staff member is helpful and friendly. The air conditioner works well, and I have a coffee maker in my room. The location is very strategic, and they have a minimarket in the hotel so we can buy daily necessities without going outside. Thank you, The Hive. I would definitely go back for another staycation.
Dear Road03657239296 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Good excellent service"
Great facility and you guys serve good food at your restaurant, and thanks to mr. agung for the good service for us. We love staying at this hotel Great Services, Great Wi-fi , Great Location, Great Breakfast and Nice Hotel A good place to take a break from daily routine The cleanliness of the room is good, the temperature of the refrigerator in the room is very cold, it works well and the dining table for my room is always wipes clean and well.
Dear camper47968924317 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"If this is what you get for an executive room, I can't imagine how the other rooms are like"
The one good thing that I will say about this hotel is the restaurant. The food is decent as well as the servers and the atmosphere of the area. The pool is right next to the restaurant. So be prepared, if you plan to go swimming, you will have some spectators watching you. These are the following issues we had with the room: Bathroom faucet jiggles around and is not Small towel holder under sink jiggles around Toilet paper holder spins around Shower is slippery due to finish on the tiles that is being eroded away from the water. Refrigerator doesn't cool - told that this was a "fresh cooler" and does not get as cold as a refrigerator. Doesn't explain why there is ice buildup inside the refrigerator/ "fresh cooler" They don't wipe down the dining table Stains on dining room table dinner mats Always have to ask to have turnover service done and also have to constantly request to have the towels and linens replaced with fresh/clean towels/linens instead of the service being automatically known and/or done. The first time I encountered this was when the person was just going to make out bed and use the sheets and pillowcases that were already used the night before. Miscellaneous stains on walls and on ceilings Air conditioning unit mounted on ceiling inside room is dirty There are 2 thermostats on the wall so making it confusing which one controls which system We have received what was claimed to be fresh towels and linens but already had stains on them. Same thing for the complimentary bath robes as well. On the coffee table in front of the love seat couch, there is a rubber corner guard missing from the glass top table There has been a lack of sufficient hot water since the first day of us being here. My wife has been unable to take a bath in the tub due to this. We have brought this issue up to the hotel management several times. We received the following letter regarding this from them: Kepada tamu yang terhormat, Kami mengucapkan terima kasih yang sebesar-besarnya atas kepercayaan yang diberikan untuk menginap bersama kami di Best Western Premier The Hive. Komitmen kami adalah memberikan pelayanan yang terbaik untuk anda. Perlu kami informasikan bahwa pada hari ini Kamis, 10 Oct 2024 sampai dengan batas waktu yang belum bisa ditentukan, sedang ada perbaikan pompa air panas yang akan berdampak pada berkurangnya suhu air di seluruh lantai. Kami berharap hal ini tidak mengurangi kenyamanan anda berda di Best Western Premier The Hive. Kami mohon maaf atas ketidak nyamanan anda. Apabila ada yang bisa kami bantu, mohon menghubungi resepsionis kami dengan menekan tombol ekstensi "0" pada telefon anda. Atas perhatian dan kerjasamanya, kami mengucapkan tweima kasih. Yours Sincerely, Management Dear valued guests, We would like to express our deepest gratitude for the trust given to stay with us at Best Western Premier The Hive. Our commitment is to provide the best service for you. We need to inform you that on Thursday, 10 Oct 2024 until an undetermined time limit, there is a hot water pump repair which will have an impact on reducing the water temperature on all floors. We hope this does not reduce your comfort at Best Western Premier The Hive. We apologize for the inconvenience. If there is anything we can help you with, please contact our receptionist by pressing the extension button "0" on your telephone. Thank you for your attention and cooperation. Yours Sincerely, Management
"The hotel location is very easy to be accessed"
In general the service is very good some area that should be improved : 1.The drain of toilet and shower was not working properly 2.The variety of breakfast menu should be increased 3.The lift access should be restricted for guest only ,need control access
"Good experience"
Thankyou Mas Agung already help us to get such a great experience to staycation in here. Start from parking officer, GRO, FO, HK they're very friendly and helpfull. Breakfast very good especially for their croisant (Thnkyou kitchen &pastry team) And i also love their packaging of SAJADAH whn i request to borrow it. Sajadah nya sangat tebal dan wangi (Thankyou HK team)
Dear sheilajanuariv Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Good room. View"
the cleanliness of the room is good, the room towels are very clean, coincidentally our family got a room in the corner suite type with a good view of the city, the room temperature is good, the coffee maker in the room works well, the elevator works well, the technician responds very quickly, all the staff here are friendly, kind, very helpful From the time you checked in at the receptionist you were very quickly given a free welcome drink, and the breakfast menu was all delicious. The cleanliness of the restaurant was very well looked after by the professional waiters or waitress who were friendly and had a good
Dear bosts570 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"BWP"
Good service, nice room, beautifull decor. As an ultimate luxury hotel in Jakarta, this property features a combination of stylish, modern, and contemporary rooms with exceptional facilities in the heart of Indonesia's capital with easy access to transport links.
Dear trieshar2024 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Weekend Holiday in Hotel Best Western the Hive Cawang"
Hotel Best Western the Hive in Cawang it's Excellent services, dellicious taste food...i like for all convinience and cozy at this hotel...keep your service to customer satisfaction... My family get happiness at weekend holiday worth it in quality and experience...
Dear 217omahb Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Sangat puas"
The experience of staying at the Best Western Premier The Hive hotel was very pleasant, the room cleanliness was good, the room temperature was good, the housekeeping service was friendly, very helpful in cleaning my room 1801, the restaurant menu was very complete and delicious, the swimming pool was clean and the coffee machine was running well
Dear Go47938684144 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Best Western Premier The hive"
This is best staycation, thank you hotel for all the facillities good job, and of course also the good service, a hotel that easy to reach by public transportation. The reservation was very nice, i also like the welcome drink provided. Very beautiful room with good temperature, a coffe marker that works well, and clean towel. When i experienced difficulties, the technician works fast response ???
Dear Seaside67074973485, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Very comfortable hotel"
The experience of staying at this hotel was a very pleasant holiday with the family. Satisfaction with the cleanliness of the room, good towels, overall the room was clean, the room temperature ran well, the staff at this hotel were friendly, the restaurant menu was also delicious, I ordered the Alacart menu, the seafood fried rice was just right, the pool was dim, clean, the lobby atmosphere was comfortable best hotel
Dear Camper68531993075, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Unclean and dusty"
Ambiance very nice with best view of city light, but sadly the room unclean and filled with dust.room service very nice and informatif.the swimming pool,restaurant and lobby relatively look small , the playground very dirty sadly it will used to childrens its supposed to be clean please be aware
Dear 849 dedih Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Ok to stay alone"
Not satisfied with room amenities and cleanliness ..customer satisfaction is not up to mark looking forward a change from hotel may be will try once let's hope for the best .. But hotels have always plus and minus depends on the payment we make.
"Best Holiday"
an experience that I will never forget is staying here, holidays with familly at this hotel are very comfortable. when I was in the room the atmosphere was very fragrant and cleanliness, when I was at the restaurant all the food was delicious and the service was very good, I was so happy to be here from the moment I walked in to the moment I'left ???
"Good hotel & service"
thank you for this hotel because of its totality, this is a good hotel, from the start I made a reservation I was served well, all the staff here greeted me kindly and helped me when I had difficulties, I also like the condition of the room here which are very cleanliness, coffee marker can be used, the food is also delicious with a clear view of the swimming pool too ??
"Good"
The food was great had the best hopistaly the people were great the veiw good the room condition was good The coffee was good had more than 4 places to buy from Agung staff was good in the first floor treated us with respect and told us about visiting place
Dear Y254DR Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"good"
for clean rooms, the interior is good, the room temperature is okay, the overall condition of the rooms is good, the staff here are all friendly, the breakfast food here is all delicious and there is a delicious western Indonesian menu, all the food and beverage staff services are very helpful at breakfast time, the satisfaction of the experience of staying at this hotel is the best ❤
Dear 867masc Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Good experience"
good temperature, good clean room interior, good internet, good room conditions, food and beverage staff are friendly and very helpful for delicious breakfast food, special menu, there is really delicious maccaroni carbonara, satisfaction during your stay at this hotel is very comfortable
Dear OnAir04330997689 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"I had a lovely stay here in best western the hive cawang. Everything was so perfect and unforgetable."
Excellent service and room is spacious in best western the hive cawang. Location is strategist and close to a lot of places. I had the best stay here and will definitely come back when there are chances to do so. Lovely people and good food too..
Dear abbykM3575PG Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Great experience stay ❤️"
The interior of the room is good, the room temperature is good, there is a coffee maker which is also very helpful, the condition of the room is good, the food and beverage staff, the receptionist is very friendly. For breakfast, the food is delicious. Everything on the menu is grilled honey chicken which tastes delicious.
Dear meylanianggi19 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Good Room"
the room is clean, the interior is good, the room temperature is ok, the condition of the room is good, there is a coffee maker in the room, very helpful in the room, the food and beverage staff are friendly, the food at breakfast time is complete, the menu is delicious, all the satisfaction of staying at the best best western premier the hive hotel
"Satisicfaction"
Good hotel temperatur oke interior good internet satisifaction. Friendly staff waiter waitress good breakfast menu overall good special menu fried rice vegetable, indomie ,soto ayam tradisional menu and western,omlett and baked bean sausage good
Dear agussC5421BR Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Love love i love that place"
I stayed at the Best Western The Hive Hotel for one night for my wedding anniversary with my wife. The hotel is nice and clean too, being in the middle of Jakarta city center makes the location of this hotel strategic. Close to shopping center. On a Saturday night you can enjoy culinary delights. The service was good throughout my stay here, from the start when I was given a welcome drink & wet towel. The view is also beautiful.
"staycation in bwp the hive"
good staff, waiter, friendly waitress, very helpful at breakfast, the food is all delicious, the temperature of the room and meeting room is ok and there is a coffee maker in the room which is good, good view restaurant, good internet, good room condition
Dear Resort12678671926 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"good coffee maker in the room, good breakfast food, the interior of the room is okay, the quality service staff is very"
good coffee maker in the room, good breakfast food, the interior of the room is okay, the quality service staff is very helpful ?????????????????????????????????????????????????????
Dear 83dewia Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Good hotel"
aminitis room is good, room temperature, air conditioning is good, the coffee machine at the art coffee latte restaurant is great, the food at breakfast is all delicious and there is a traditional menu, the staff here are friendly and very helpful
Dear 173adeo Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Cleaning good"
for good rooms, the air conditioning temperature is good, there is a cool coffee machine in the room, the restaurant is comfortable, the food is very delicious, there is vegetable fried rice, the staff is friendly and very helpful, the swimming pool is great for families
Dear 273mukhammadf Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Excelent hotel in Jakarta"
I liked absolutely everything, nice rooms, very helpful staff, delicious breakfasts, the restaurant serves excellent food, great prices. I felt at home in this hotel, I really liked this place and I would love to stay here next time. Many thanks to the staff and Agung personally!
Dear 587glebf Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Best Hotel for Holiday in Jakarta"
Excellent hotel. The rooms are clean and spacious. Cleaning every day. Breakfasts are excellent. The staff is a special love. Always help, give advice. Always smiling. I am glad that I chose this hotel for my vacation in Jakarta. Thank you for the delicious coffee and pancakes.
Dear Sherpa42213881498 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Friendliest and good customer service"
Mr Agung was very friendly and asked us about our stay. He also asked if there were any feedback needed for the stay and we shared that everything was perfect from the service, check in, housekeeping and we loved the variety of local and international breakfast.
Dear Haireen1 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Good hotel"
the rooms are comfortable, clean, the air conditioning temperature is good, the room properties are good, the staff here are friendly, very helpful, the restaurant is comfortable, the food at breakfast is favorite spaghetti and indomie 
Dear borhest Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"NICE HOTEL"
Stategic location, nice place to stay, Warm welcome and good service from concierge . The room is clean spacious and has good air conditioning. I enjoy breakfast at restaurants, friendly services from waiters and waitresses and also many choices of breakfast
Dear Erizalsj2430JL Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"comfortable for a couple like me to stay at this hotell"
the room is comfortable, clean, the air conditioning temperature is good, the restaurant is clean, the view is good, the staff here are friendly and very helpful. The breakfast menu has lots of choices, the special spaghetti aglio olio menu is really delicious and tastes good.
Dear fransiscof90 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Good recommend for family"
the room is clean, the room temperature is very good, the room properties are good, the restaurant is comfortable and the staff is friendly and very helpful, the breakfast is delicious especially the pancakes and sweet porridge are delicious, there is a coffee machine in the restaurant which is also very good
Dear 692sud Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"During my meeting at this hotel it was good, the meeting room was good, I would recommend it to my friends"
the waiter is good, the restaurant has a comfortable atmosphere, especially the spaghetti penne carbonara is really delicious at the buffet, Mas Agung is very helpful at breakfast time, the room is clean when requested, fast internet is good, the amenities are clean, and there is a coffee machine in the room which is really cool
Dear umamsultonu Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"This hotel really impressed me, during my meeting at this hotel I will recommend it to my friends and extended family."
Hotel facilities and service are good. The food is also delicious, especially the Javanese fried noodles at the buffet are very delicious. The most comfortable hotel and the most complete facilities. The swimming pool at Best western premier the hive is also clean. The sports facilities are also good, the hotel view is good and it is also close to Haillim airport, the staff here are very helpful from the restaurant waiters, the housekeeping staff are also quick when I request amenities such as soapy sandals etc., the internet at this hotel is very good, and the rooms are very clean.
Dear bintoroh2024 Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"This hotel is highly recommended for me and my friends because this hotel is very comfortable for me during my stay"
the waiter and waitress service is very good and very helpful, the breakfast is delicious, the special fish menu is pepes, the restaurant is clean, the rooms are comfortable, clean and when I request a room the staff is very helpful, the internet is good, there are no problems in the room even in the lobby
Dear 264ernar Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Customer satisfaction"
To who it my concern Best western the hive Team Pak agung dan pak david ibu Gina dan mba kissyanti orang yg memberi kami the best customer service in any hotel I stayed please HR team give them I good review of high achievement for customers satisfaction award Kind regards Bpk Rudi sjahric
Dear 738rudis, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Good breakfast"
The rooms are clean and comfortable, the check-in process is very fast, there is also free parking for vehicles. Good food and good service at the restaurant. The food was delicious and had lots of choices, the waiter was friendly and very helpful in bringing my food. Close to the swimming pool and nice views.
Dear fandyf90, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Thank you BWH Hotels!"
would like to share my recent stay here, honestly parking was bit far and sometimes confusing for direction to the hotels but luckily they security guard was attentive, coming to the hotels around 1pm and i knew that wasn't a check in time but i should be thankful for their manager named David was really helpful and explain everything that i need , even his gave me an upgrade as well, location was superb and room was clean , so i didnt see any false note during my stay , and definitely will be back soon
Dear lisnawatil2024, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"a pleasant stay"
Room are quite big, clean and very comfortable bed, with full complete coffee maker and other amenities. Housekeeping staff are very friendly and helpful. Breakfast are amazing, plenty of food and a lots of choices. Good service at reception fast check in and check out, and free parking with stamp at Reception.
Dear pasribukasmin, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Nice stay"
Pleasant stay & Good value for money. They have a good pool as well, kids love it. And they gave me free upgrade as well. Thanks BW
Dear Wander42199564581, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Love this hotel"
I'm happy with the performance of the housekeeping team. Very fast and good service. I have a great stay experience in this hotel I also appreciate all the staff, they're humble and nice. Very recommended to stay at best western hotel. I'll come again.
Dear Cruiser57914316783, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"My priority hotel"
Thanks for the upgrade christin , also i got special price Im staying in best western cawang since 2021 And i appreciate for the service Breakfast so many kind a, nice welcome drink, also they have coffee in first lobby , Thanks a lot will come back soon
Dear Zaenab Z, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"great service"
Housekeeping team is fast, efficient, thorough. Professional staff, clean rooms, responsive to guest needs. Good communication with management. and for breakfast overall is yummy!
Dear Wijaya_IW, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Terrible.. so terrible"
Stayed here for 1 night. The hotel is strategically located in Cawang Area. Neat the HST station and also has various store, like KFC and Starbuck. One thing that make me call this hotel terrible is the room. The room is too small for 4.5 stars hotel standard. There is no special amenities provided in the room and the room itself has a very pale lighting and the AC sound was so noisy, it makes it difficult for me to sleep... it looks like the old 3 stars hotel for me. There are many 3 stars hotel in the area that can provide cheaper price with better room. Please choose other hotel, unless if you don't mind with the convenience.
Dear arie438130, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +62 811 8138 809. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"best service"
Been here for several time and always satisfied. The location is strategic can be found easily, only about 15 minutes from Halim Airport. I like the the room and the hospitaily. Staff reception friendly and very polite also. Cant wait to see you next time, Best Western Premier The Hive!
Dear abdurrahmanasmoni, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Good place to stay at Jakartha"
Good hotel. Very near to HLP airport, about an hour ride from CGK airport. Staff are very friendly and helpful. Room was spacious, neat and clean. The food at the hotel is good, or else, you have a few options like a KFC at the ground floor of the hotel. The entrance of the hotel is from the back side of the building, so it was a bit difficult to locate, we made three rounds around the building before finding the entrance. We had to leave by 7 in the morning and the staff packed a lavish breakfast for us. I had some problem with my suitcase, the guy at the front desk arranged someone and got it repaired. They offer no shuttle to the airport, but will call a taxi for you. Great view from the windows. A bit noisy as it is very close to the highway. But, Overall, I had a very good experience.
Dear eben_4, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Familycation"
Nice hotel for family, friendly staff reception thank you for best view room, helpful staff concierge thank you for handle my luggage
Dear rahmanh665, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +62 811 8138 809. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Megawati Rahmat General Manager Best Western Premier The Hive
"Paradise found at Best Western Premier The Hive. From the moment I stepped into the hotel, I was greeted with warm smile"
Paradise found at Best Western Premier The Hive. From the moment I stepped into the hotel, I was greeted with warm smiles and impeccable service. The rooms are spacious, the amenities are fantastic, and the food is simply delicious. Can't can't wait to come back! #StaycationGoals #BestWesternPremierTheHive With Love Natha Narita
Dear nathanaritan Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at (021) 2982 1 888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Diah Ikawati General Manager In Charge Best Western Premier The Hive
"One of the best hotel in indonesia for solo traveler "
as a solo traveler, i feel so comfortable staying here because first the location is near with halim perdana kusuma airport, the rooms are clean and wide (it's very worth the price) also the breakfast menu is varied and taste so good especially the fried rice! all the staff are so helpful and informative :)
Dear 699sakinaha, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at (021) 2982 1 888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Diah Ikawati General Manager In Charge Best Western Premier The Hive
"beyond happy!"
really satisfied to stay here with family and we were all very happy to get some good service from the staffs. the facilities are working property that you would feel as comfort as in your own home. great choice! no regrets!
Dear Fadlilmohammad15, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Diah Ikawati General Manager In Charge Best Western Premier The Hive
"good service"
I came here for my quick visit before heading myflight in Halim Perdana Kusuma Airport. I orderes an american breakfast take away and indonesian breakfast. The staff reception completely help me in order all I want during my flash business trip. Next month, I would have a plan to stay with my family, the hotel kids friendly enought as they provide swimming pool for adult and kids
Dear Merly W., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Diah Ikawati General Manager In Charge Best Western Premier The Hive
"My Perfect Honeymoon"
Perfect for Honeymoon I tried to stay in Best Western Premier The Hive located in Cawang, East Jakarta. This hotel situated ih heart business district. Once you open you curtain, the view of city was totally stunning. The staff is more than attentive. The amenities quite complete. No hesitate, i would come back very soon in near future.
Dear Asep Y., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Diah Ikawati General Manager In Charge Best Western Premier The Hive
"Recommended accomodation"
i came here a month ago with my wife. The lobby located in 5th floor. you need park your car in basement. The staff very friendly. My most favourite moment was teh breakfast time. Variety of bakery, lice cooking, and sort of pudding is my full love corner. The room was 100% cozy, you can't say this place is recommend to stay. But, I have to stay, this hotel is totally 1000% recommended. Next time, I would more than happy to try another higher type of room such as I heard any room with full of glass, its called by corner suiter room.
Dear Erik G., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Diah Ikawati General Manager In Charge Best Western Premier The Hive
"Best budget hotel"
I have stayed twice at this hotel and I think it's pretty good. In one building there are mini market, drug store, KFC, Starbucks, and behind the hotel there's Circle K. The swimming pool is quite comfortable, the staff are quite friendly, but the shortcomings are in the breakfast menu, the dishes are lacking seasoned and the worst part is the cake and bread section. If the hotel is full waiting for the elevator requires patience because there are only two elevators and it's rather slow. Hopefully in the future it can be improved
Dear Imaneffu, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Diah Ikawati General Manager In Charge Best Western Premier The Hive
"STAYCATION WITH FAMILY"
Best experience for all service in this hotel,, breakfast excellent and all staff very helpfull and friendly. The room very clean and Quiet, . This is one of the best hotel in Jakarta, …recommended for staycation with family…. Thank you …..
Dear Fifih S., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Agus Anom Suroto General Manager Best Western Premier The Hive
"Good service"
Strategic location in jakarta, best view in corner room, breakfast was good, very friendly and helpfull for all staff especially to sagita, we got room upgrade to biggest room in the corner, keep the excellent service.
Dear Adzkyazeline0601, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Agus Anom Suroto General Manager Best Western Premier The Hive
"BEST VIEW!"
the hotel room is very spacious, i stay at corner sweet room, and the view was really amazing i coud see city forest from my room. not to mention the service is also quick and helpfull, very recomend to stay here!
Dear Kamaripin19, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at (021) 2 982 1 888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Agus Anom Suroto General Manager Best Western Premier The Hive
"It location works for you, worth trying"
It is perhaps more towards Plus brand of Best Western and not Premier, but otherwise a nice hotel. Rooms are nice, breakfast is decent. Service is not perfect, but they improve. Management is helpful.
Dear Arjuna93, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at (021) 2 982 1 888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Agus Anom Suroto General Manager Best Western Premier The Hive
"Impressed for my experience"
MR. GENERAL MANAGER Mr.Andi Fornt OFFICE MANAGER and your team, Fornt Supervisor FB MANAGER, EXECUTIVE CHEF UMI & ALL STAFF Thank you for everything you have done to me, I am really appreciate that so much. Best Western Premier The HIVE , JAKARTA Your facility is the best in Indonesia, I can feel it and believe that everyone or any clients are feel the same. Thank you once again for making my holiday special after what we have been through a year after Covid. Mr.PASSWAT CHANPAISANSIN
Dear Mr. Passwat Chanpaisansin, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at (021) 2 982 1 888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Agus Anom Suroto General Manager Best Western Premier The Hive
"Best view ever!"
This hotel was good in everything. Services, Rooms, Facilities was the best especially the Corner Suite Room. You can see Jakarta's view from here and my stay was amazing with everything that this hotel gave. The food is also 100/100 !. Recommend you to go here if you need time for yourself even for family trip.
Dear Mr. Giihaan, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us at (021) 2 982 1 888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Agus Anom Suroto General Manager Best Western Premier The Hive
"Conveniently located Value for money"
Hotel having spacious rooms. Close proximity to domestic airport. Food choices at breakfast are good . Overall satisfying experience. Was upgraded to upper scale room from basic reserved room Will be pleased to stay again.
"The best 5 stars hotel"
nice view, nice hospitality, and delicious food and beverages.. Luxurious residence with very classy facilities, making you rest comfortably.. good job for mas Ulin for the service.. sukses selalu....
"good hotel for honeymoon"
i stayed at corner suite with my husband for honeymoon, we love stay at this hotel, friendly staff, good breakfast, nice swimming pool and a room at corner suite is very huge and they have a bathtub, we enjoyed our stay at best western premier the hive, we will back stay at this hotel when we visit jakarta
"good service"
staying for holiday and booking for deluxe room and get free upgrade to superdeluxe room, receptionist so friedly and good manners. room with road view so confortable and cozy,. i have a good stay here
"Disappointing, unfortunately: cleanliness & service issues"
The hotel should not really be under a Premier brand. There were issues with room cleanliness. No proper recognition of elite status at check-in. Electric outlets are not compatible with US plugs, when I asked for adaptor, I have been sent a broken one. Wifi may not connect at all when you need it. Wasted an hour for changing a room and getting a functional adaptor. All that was rather frustrating. Breakfast was decent though.
Dear Sergey Fedorov, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us (021) 2 9821 888. Sincerely, Agus Anom Suroto General Manager Best Western Premier The Hive
"unbelievable experience!"
the location really strategic, the staff are very responsif, and the service beyond great! not to mention the VIEW! i got a 2 view at the corner room which city view and city forest view which is rare to find in Jakarta
"Good"
Good hotel, it was good for stay, hope that bestwestern will always maintain it service to their member, great pleasure to be become bestwestern reward member that gave many benefit for they visitor..
"Poor experience at Check In and during late check out"
Fell bad since check in time ,i had different type of room booked, since I got Twin room instead of Double bed which in booked in Agoda and had to upgraded it to get Double bed, coz i stayed for 2 night from 2nd March till the 4th And at the end of the last day, I paid for Late checkout Fee in Fo, but HK staff had tottaly lack of attitude that keep ringing my doorbell when i already put sign Do Not Disturb, disturbing while im doing online meetings. And i have to left my work just tell staff that i had a late check out time ,that he have to check it with the Front desk the rest is Ok, might be considering back for return
"Good experience"
Thankyou for mr chandra and noval . They are very friendly and helpfull. soon i'll be back . Oh ya satu lagi . Makanan pada resto nya sangat beragam dan enak . Tempat nya juga cozy . Thank you best western .
"Sweet escape"
Thankyou for mr tonny and mr david They are so helpfull and So friendly . Nice to meet them so much I'll visit again bcz im very comfortable to stay at best western hotel Thankyou guys . See you again
"Perfect stay for work and staycation with family"
Hey I get change room with our asking also, Thanks to Ms. Kristiana and I also get surprise evening tea from Mr, Uki and Edy (I am truly sorry if I'm mentioned the name incorrectly) but yeah this hotel are super comfy and you can find outside food easily
"Corner Suite is the best"
I stayed for 1 night at corner suite. The view is fantastic, the room is spacious. Everything ran well in the room. Only basic amenities provided in the room, but they're happy to provide additional amenities on request. Breakfast is good, they serve various Indonesian dishes and good option of desserts. I will definitely be back for another staycation.
"BEST HOTEL in East Jakarta"
Lastweek i stay at Best Western Premier The Hive in East Jakarta. So Happy for All Service .. friendly crew , nice view i had and one my favorite thing is a lots of breakfast menu hahaha so i wish i can stay in here again.
"Perfect stay at good hotel"
Really enjoy my stay here, all staff very friendly and give a great hospitality. Strategic location make me easier to go everywhere. The pool was amazing. Breakfast is good. All perfect, will comeback soon!
"Weekday stay"
My favorite hotel to stay when duty travel to Jakarta. Located at very strategic point, easy access and close to airport, spacious room and clean, great staff and hospitality. during this pandemic to much fasilities close but its oke to cover that virus , . Overall is good and recommended, also breakfast in the room agai due to you can choose at resto or room, thanks
"The Most Appropriate hotel choice"
The hotel with the best location near anywhere, close to the toll entrance to Soekarno Hatta Airport, complete facilities, and also comfortable rooms, perfect for those of you who want to do business, or vacation with family.
"Great hotel to stay..."
My favorite hotel to stay when duty travel to Jakarta. Located at very strategic point, easy access and close to airport, spacious room and clean, great staff and hospitality. One point for improvement is about limited parking access for hotel guest, sometimes difficult to find parking slot, too many non hotel guest is blocked the parking slot. Overall is good and recommended.
"Good Moment"
I was happy to stay at the Hotel Best Western Premier The Hive. The staff was very helpful and the breakfast was great. The room was perfect for me. The only thing was our room faced the main road and the traffic was very noisy all night. Would definitely stay here again!
"Recommended"
It's a good hotel, from their rooms to their services. The room is clean and comfy, the room attendant also very kind. Excellent services from the receptionist and bellboy. The restaurant is a very good place to eat and relax with friends or family
"Pleasant Stay"
I don't think there is a better hospitality place in Cawang Area. We have stayed at the BW Cawang a couple Of times before and the service keeps getting better. We have now agreed as a family that this will always be our preferred place in Cawang.
"Nice stay"
It was a really nice stay and this is my first time staying in this hotel. staff were friendly adn helpful. There is not much variation on breakfast menu yet it was tasty. Rooms are cleans and sanitized
"Recommended hotel at Cawang"
Cleanliness, staff, room, breakfast are reasons to stay here at Cawang. Beside, many transportation option to get here. We choose 2 breakfast style: Americans and indonesia, and we love it. The taste so Good to be honest.
"Great Room & yummy food"
Too busy at the heart of Jakarta. I need to calm and gain idea for my project and I choose this hotel. The service is good and 2 things that I super like are the food is so yummy and the room, It is big enough.
"best western premiere the hive exceeded even our high expectations on so many levels"
outstanding facilities and beautiful atmosphere are what is already expected of best western premiere the hive ! best western premiere the hive exceeded even our high expectations on so many levels. The location,the kindness of staff & management,food,comfort ,etc. The hotel itself is a stunning building. Our room had gorgeous views, unique and lovely furnishings. The materials used were luxurious- rich , unique panelling. Breakfast was among the best ever had, and there was a real effort to emphasize Indonesian food using local ingredients. There were fresh greens and vegetables we had never encountered before, all artfully presented with numerous accompaniments.Beauty, spaciousness, luxury and comfort were enhanced by the truly amazing service,their staff are very kind to me,Very recommended for family stay,friends,or even business,what can i say is this is the best hotel!
""PRECIOUS FOR COUPLES""
It was a wonderful suites for Couples and do really comfortable for family to have a short staycation or babymoon! Since the pandemic, they give extra clean for all area and served best! Keep on hard!
"Great Deal for Bathtub Room!"
Greenery view room!! It is a luxury when you stay in Jakarta. In this situation (due to Covid-19), the hotel still running so well. They even prepare the buffet breakfast. But the facilities, like the pool and gym are closed for a while. But the rest was so good. The hotel provides hand sanitizer in many spots. The best point, the food, and beverage in Level 1 and 2. Will back for sure!
Dear Ms melisalalalaa, Warmest Greetings from Best Western Premier The Hive! Thank you very much for sharing such a wonderful review about your recent stay at Best Western Premier The Hive. Great to know that you really had an amazing time with us and our team provided you excellent service. I will surely share your lovely words and compliment with the team, we are delighted that we were able to exceed your expectations. We highly appreciate your feedback and we definitely look forward to welcoming you back in the nearest future. Best regards, IB Santoso General Manager
"Still going well"
Not stayed here for a couple of years but visited for 2 nights in March 2020. Hotel is still popular and is a very good price ( maybe discounted due to COVID19 concerns). The buffet breakfast is excellent with a good mix of indonesian and western choices.
Dear Mr FaizalP61, Warmest Greetings from Best Western Premier The Hive! Thank you very much for staying with us and for sharing your valuable feedback on TripAdvisor. We are happy to know that you are deeply satisfied with our hotel strategic location, facilities,concept and the overall ambiance. It was a pleasure to have you as our guest, we look forward to welcoming you back in the near future for another enjoyable stay with Best Western Premier The Hive. Best regards, IB Santoso General Manager
"Best western cawang is recommended"
Strategic location, close to halim perdanakusuma airport and also cawang instersection where you can easily access to jagorawi highway and jakarta downtown. The hotel has cozy and big room, perhaps one of the largest room in town. The food is good.
Dear Mr KristoConstantine, Warmest Greetings from Best Western Premier The Hive! Thank you very much for sharing such a wonderful review about your recent stay at Best Western Premier The Hive. Great to know that you really had an amazing time with us and our team provided you excellent service. I will surely share your lovely words and compliment with the team, we are delighted that we were able to exceed your expectations. We highly appreciate your feedback and we definitely look forward to welcoming you back in the nearest future. Best regards, IB Santoso General Manager
"Average stay experience"
I stayes here during my business trip with my fellow companion. Stayed at room 502 (if not mistaken) on 8th March 2020. We check in around 22.00,the front office staff handled our registration quickly, but yet not offerinf us a welcome drink. The room is spacious, excellent towel, good water pressure and good cleanliness. I noticed that the amenities is not even a standard for four star hotel, the shampoo, bath gel doesnt have std brand of best western as i know. The hotel has a great outdoor swimming pool. Tasteless breakfast, lack of combination, slow refill yet the fb service team greeted me and serve me with excellent service. I love how they put plain water in bottle.
Dear Mr/s fad2014a, Warmest Greetings from Best Western Premier The Hive. First of all, I would like to thank you and express my empathy for your unpleasant stay at Best Western Premier The Hive. All the comments and criticisms are highly valuable and always lay foundation for improving the quality of our products and services. Your feedback regarding our service and facilities was much appreciated and will be discussed internally. Your remarks have been shared with our team to ensure that such instances do not occur again. We hope that this experience does not deter you from returning to the Best Western Premier The Hive in future. Once again, I would like to express my empathy for all the bad issued that you had during your stay in Best Western Premier The Hive, I hope to welcoming you for next stay in jakarta. Warmest Regards, IB Santoso General Manager
"Nice hotel for short gateway"
We enjoy a short vacation in Best Western Premier The Hive (BWPTH). All things are good, even the location, the food, the facalities and the staff. The room itself could put my baby sleep well during the night so me and my husband had enjoy the city night view behind our window. During our stay, we visit kind of food courts located at Lower Ground area there are plenty coffee shop, local restaurant, fast food, even pharmacy in case emergency. But you may still order food dining through room services, their menu also worth to try. Thank you for the services and see you soon BWPTH :)
Dear Mr/s zeillamudev, Warmest Greetings from Best Western Premier The Hive! Thank you very much for staying with us and for sharing your valuable feedback on TripAdvisor. We are happy to know that you are deeply satisfied with our hotel strategic location, facilities,concept and the overall ambiance. It was a pleasure to have you as our guest, we look forward to welcoming you back in the near future for another enjoyable stay with Best Western Premier The Hive. Best regards, IB Santoso General Manager
"Comfortable and Perfect Hotel for Staycation"
The location is pretty strategic, near train station and also Halim Perdanakusumah Airport. BWP The Hive also located above food court and some cafe so it's easy to look for food, makes it perfect for family staycation. The breakfast menu in Heather Resto is delicious, warm, and lots of varieties. I especially love the pool, it's clean and also huge. There's two pool for children and adult.
Dear Mr/s akpertiwi, Salam hangat dari Best Western Premier The Hive! Terimakasih untuk review yang anda berikan, senang rasanya mengetahui bahwa Anda menikmati pengalaman menginap yang nyaman dan menyenangkan bersama kami. Saya juga berterima kasih atas pengakuan profesionalisme tim dan ucapan terima kasih Anda yang baik telah disampaikan kepada mereka. Ini adalah dedikasi kami untuk memastikan para tamu kami "feel welcomed" dan dilayani oleh staf kami sehingga mereka memiliki pengalaman yang tak terlupakan. Sekali lagi terima kasih telah memilih untuk menginap di Best Western Premier The Hive Sudah menjadi kebahagiaan dan hak istimewa kami untuk melayani Anda dan kami berharap dapat menyambut Anda kembali dalam waktu dekat. Salam hormat, IB Santoso General Manager
"Satisfied Business Lunch"
Thank you for Best Western premier The Hive Team because make my business Lunch really smooth all my Business colleague very satisfied having lunch and stay at your Hotel and impact positive to my business goals..really appreciate for the service and fast respond during my guest stay.
Dear Mr/s Dodyhen, Warmest Greetings from Best Western Premier The Hive! Thank you very much for sharing such a wonderful review about your recent stay at Best Western Premier The Hive. Great to know that you really had an amazing time with us and our team provided you excellent service. I will surely share your lovely words and compliment with the team, we are delighted that we were able to exceed your expectations. We highly appreciate your feedback and we definitely look forward to welcoming you back in the nearest future. Best regards, IB Santoso General Manager
"Nice hotel"
Nice and lovely hotel, the room was quiet and comfortable. Special thanks for the receptionist "Merly" because her helping me in solving the problem of hotel check-in. Also, the simple problem that I faced was that, despite the variety of buffet breakfast, it is not suitable for people from the Middle East and West.
Dear Mr/s KRefaei, Warmest Greetings from Best Western Premier The Hive. Thank you very much for write such a fantastic review and for sharing your great experience. We're delighted to know that you had a lovely stay and spent good times at Best Western Premier The Hive. I'll be sure to pass along your compliments to our Front Office team highlighted Ms Merly as I trust that she will be very much appreciated.. It was a pleasure to having you as our guest, we're definitely look forward to welcoming you back again in the near future. Kind Regards, IB Santoso General Manager
"Great hotel in the middle of city"
It's located not far from Halim airport, and the location is around busy city areas which good for stay if you have business to take care around there. The hotel staffs are very helpful and friendly. It has small gym and swimming pool. Not forget to mention, for the breakfast menu they have a lot of variation that you can choose ♥️
Dear Mr/s elyayaa, Warmest Greetings from Best Western Premier The Hive! Thank you very much for staying with us and for sharing your valuable feedback on TripAdvisor. We are happy to know that you are deeply satisfied with our hotel strategic location, facilities,concept and the overall ambiance. It was a pleasure to have you as our guest, we look forward to welcoming you back in the near future for another enjoyable stay with Best Western Premier The Hive. Best regards, IB Santoso General Manager
"Suitable family bed near Halim, good breakfast"
Reception area are not 4 star hotel standard, AC airflow in that area not cool enough. Lobby OK otherwise. The elevator also very hot, seems like no AC at all. The room Ok, there's join room option. Twin bed room applicable for family, for those looking for it should considered this hotel. The breakfast selection and tastes are good, but coffee and some side dish not ready at 6 AM,
Dear Mr pakualam, Warmest Greetings from Best Western Premier The Hive! First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. Your feedback regarding our Lobby with AC and other facilities much appreciated and will be discussed internally. Your remarks have been shared with our management. We hope that this experience does not deter you from returning to the Best Western Premier The Hive in future. And i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest Regards, IB Santoso General Manager
"Unforgettable ambience and experience in Best Western Premiere The Hive"
Located in strategic area between east and south Jakarta. Best Western Premier The Hive has Swimming pool view's restaurant (It's very nice, btw) even my Son enjoyed his time swimming at the pool. The room is big and neat. The hotel facilities are good and the service is quite impressive.
Dear Ms pupututami Warmest Greetings from Best Western Premier The Hive! Thank you very much for staying with us and for sharing your valuable feedback on TripAdvisor. We are happy to know that you are deeply satisfied with our hotel strategic location, facilities,concept and the overall ambiance. It was a pleasure to have you as our guest, we look forward to welcoming you back in the near future for another enjoyable stay with Best Western Premier The Hive. Best regards, IB Santoso General Manager
"best western premier the hive"
Overall service dihotel very good and satisfactory. The comfortable and employees friendly Security is quite strict, who ensure the safety and comfort visitors. The food is delicious and loads of variety, jd for those of you who want to feel the food is different fit staying at this hotel.
Dear Mr budigober123, Warmest Greetings from Best Western Premier The Hive! Thank you very much for sharing such a wonderful review about your recent stay at Best Western Premier The Hive. Great to know that you really had an amazing time with us and our team provided you excellent service. I will surely share your lovely words and compliment with the team, we are delighted that we were able to exceed your expectations. We highly appreciate your feedback and we definitely look forward to welcoming you back in the nearest future. Best regards, IB Santoso General Manager
"Nice room for staycation"
Such a new experience when I stay right here, good atmosphere, excellence services, good room and clean linen. Very pleasure at Best Western Premier The Hive. I would like to stay at here when I come to Jakarta
Dear Mr ardiyanto261, Warmest Greetings from Best Western Premier The Hive! Thank you very much for sharing such a wonderful review about your recent stay at Best Western Premier The Hive. Great to know that you really had an amazing time with us and our team provided you excellent service. I will surely share your lovely words and compliment with the team, we are delighted that we were able to exceed your expectations. We highly appreciate your feedback and we definitely look forward to welcoming you back in the nearest future. Best regards, IB Santoso General Manager
"Highly recomended hotel"
The room is big ...room cleanliness and bathroom also well maintened...breakfast menu is so varied and also with the good taste...stay for 2 night make me feel like home because the staff are so friendly...ill be back someday....
Dear Mr AdamGoenawan, Warmest Greetings from Best Western Premier The Hive! Thank you very much for sharing such a wonderful review about your recent stay at Best Western Premier The Hive. Great to know that you really had an amazing time with us and our team provided you excellent service. I will surely share your lovely words and compliment with the team, we are delighted that we were able to exceed your expectations. We highly appreciate your feedback and we definitely look forward to welcoming you back in the nearest future. Best regards, IB Santoso General Manager
"Comfortable stay"
Superb, decorating of guest room was nice and bathroom was clean thank you ! I like ambience of lighting in guest room and corridor. Facilities good running like wifi, air con, television, hot water, elevator, etc. Process check in simple and easy, and the last thing... Thanks for everythings.
Dear Mr iamzackylutfi, Warmest Greetings from Best Western Premier The Hive! Thank you very much for sharing such a wonderful review about your recent stay at Best Western Premier The Hive. Great to know that you really had an amazing time with us and our team provided you excellent service. I will surely share your lovely words and compliment with the team, we are delighted that we were able to exceed your expectations. We highly appreciate your feedback and we definitely look forward to welcoming you back in the nearest future. Best regards, IB Santoso General Manager
"Best Western, Excellent response"
We stayed in room 1806 and 606 under name john, when I entered room the air cond was not working properly, the design of the room was good and thats suitable for a bussines rest, the next morning i asked ms chris to fix my rooms air conditioner and when i back, the air conditioner has been fixed and working good, she offered me to book room by whatssap message directly for cheaper room's price, also we can get free upgrade. Next month we will try another type room . See you jakarta, see you Best Western
Dear Mr John_Rabbit, Warmest Greetings from Best Western Premier The Hive. Thank you very much for write such a fantastic review and for sharing your great experience. We're delighted to know that you had a lovely stay and spent good times at Best Western Premier The Hive. I'll be sure to pass along your compliments to our Front Office team highlighted Ms Chris as I trust that she will be very much appreciated.. It was a pleasure to having you as our guest, we're definitely look forward to welcoming you back again in the near future. Kind Regards, IB Santoso General Manager
"Excellent service ,good location truly BW hotel"
Hotel having good advantage of near to Halim Airport. Foods courts are within hotel buildings giving guests as option to try foods outside . Rooms are spacious in particular to corner where I stayed second time of stay
Dear Mr Rashidshaikh26, Warmest Greetings from Best Western Premier The Hive! Thank you very much for sharing such a wonderful review about your recent stay at Best Western Premier The Hive. Great to know that you really had an amazing time with us and our team provided you excellent service. I will surely share your lovely words and compliment with the team, we are delighted that we were able to exceed your expectations. We highly appreciate your feedback and we definitely look forward to welcoming you back in the nearest future. Best regards, IB Santoso General Manager
"Great location with Professional Staff"
Booked a room because I had to attend the wedding in Taman Mini, The Hotel has an easy access from the exit toll, The Super deluxe room was very spacious, The restaurant next to swimming pool has a very good ambience, And the Staff was perfect especially the Front Office team and Mr.Toni as a manager, He is very humble and respectful person..He helped me a lot during my stay, I will definitely come back if I have another event in that area.. Thank you all for your hospitality
Dear Mr/S Endozaurus, Warmest Greetings from Best Western Premier The Hive. Thank you very much for write such a fantastic review and for sharing your great experience. We're delighted to know that you had a lovely stay and spent good times at Best Western Premier The Hive. I'll be sure to pass along your compliments to our Front Office team highlighted Mr Toni as I trust that he will be very much appreciated.. It was a pleasure to having you as our guest, we're definitely look forward to welcoming you back again in the near future. Kind Regards, IB Santoso General Manager
"Very clean hotel and comfort room"
I love this hotel so much.. they re very maintain their hotel. Nice bed, nice bath room and amenities. Staff is very friendly and take care their customer very well. There was changing in cleanliness of room since last year on August 2018 I came here. Thank you so much for your hospitality and maintain their customers very well.
Dear Mr fazrin s, Warmest Greetings from Best Western Premier The Hive! Thank you very much for sharing such a wonderful review about your recent stay at Best Western Premier The Hive. Great to know that you really had an amazing time with us and our team provided you excellent service. I will surely share your lovely words and compliment with the team, we are delighted that we were able to exceed your expectations. We highly appreciate your feedback and we definitely look forward to welcoming you back in the nearest future. Best regards, IB Santoso General Manager
"Outstanding applause"
the lobby is very crowded , queup for waiting my room but everything paid with i get free upgrade to suite room , and nice hotel with restaurant so close to swimming pool and when im breakfast i met with the ladies who duty at restaurant she asking about my room and i said everything was good but i need one more slipper also even she is not a waitress , she is helped me for using a machines coffe with her smile , i dont know who the name but your helpful.
Dear Ms Akhlitmadesy92, Warmest Greetings from Best Western Premier The Hive! Thank you very much for sharing such a wonderful review about your recent stay at Best Western Premier The Hive. Great to know that you really had an amazing time with us and our team provided you excellent service. I will surely share your lovely words and compliment with the team, we are delighted that we were able to exceed your expectations. We highly appreciate your feedback and we definitely look forward to welcoming you back in the nearest future. Best regards, IB Santoso General Manager
"Family staycation"
my family and i had a really great fun to stay in Best Western Premiere The Hive. the staff so helpful, great service, good food and pool. big room its enough for my kid to stay fun in room, with big king size bed, and good sofa was so comfortable. breakfast had a good taste. i always ask for sandwich goreng carbonara, its so yummy! ⭐⭐⭐⭐⭐
Dear Ms raisa k, Warmest Greetings from Best Western Premier The Hive! We are excited to know that you really enjoyed the hotel facilities and service and also you had a fabulous stay with your family at Best Western Premier The Hive. Your stunning feedback and compliment will be shared with the entire team to motivate them to continuously deliver an excellent service. It was our pleasure to have you and family as our guest, thank you for sharing a stunning review on TripAdvisor for other travelers and certainly, we are looking forward to welcoming you back again soon with us for more enjoyable stay! Best regards, IB Santoso General Manager
"worth the money"
Stay at the hotel for 3 night stay on weekend and found the hotel is so packed. Waiting for checkin is queuing considering so many guest, but it is still reasonable since i think the hotel is quite popular. The good thing is the staff is very friendly and helpful, the wifi good, the room nice and spacious and the breakfast have many variety. I can say staying at this hotel really worth the money since they dont charge too high for five stars hotel
Dear Mr/s Cyberxafna, Warmest Greetings from Best Western Premier The Hive! Thank you very much for sharing such a wonderful review about your recent stay at Best Western Premier The Hive. Great to know that you really had an amazing time with us and our team provided you excellent service. I will surely share your lovely words and compliment with the team, we are delighted that we were able to exceed your expectations. We highly appreciate your feedback and we definitely look forward to welcoming you back in the nearest future. Best regards, IB Santoso General Manager
"Disappointed Service Moveroom and Breakfast Menu"
Saya booking via tiket.com untuk stay 20-22 September 2019,request non smooking room. Alhasil pas c/i dapat smooking room karna ada grup kementrian extend. Dapat kamar #716 untuk tipe Super Deluxe Double,inside the room no hand towel,no face towel,only 1 setup slipper or wine's glass.But,i already request to reception during c/i for tommorrow room move to non smooking room and rec agre to make a note. First BF,i like western menu btw. For western menu only bean bacon and sausage ready,no beef bacon/spagheti/potato and no sushi. Sep 21 morning Kristin (i mean GRO) ask me about room and sure i tell the truth if i need room move and her direct help me to make second note in recpt. Arround 1 pm i left hotel and give room key to recp. Around 5 pm i'm back to hotel and ask about room move but recp say if now something happen about the system's down and no find non smooking room for me and offering for down grade(not some with may room type's Super Deluxe Double),absouletly i say i cann't to downgrade. So,i choose stay in #716. And i call Kristin in resto but no duty on afternoon. This is disappointed btw. And some minute later Kristin call and say if any misscommunication on recp staff about my new room. OMG,is that service that i got from 5***** hotel??? Thanks Kristin for your help. And i move to room #1917. Good room,so clean,completed amenities,close to the lift. But,AC panel and hair dryer didn't working properly. What happen with your room Best Western Premier The Hive. Why its happen during my stay there. Really disappointed experience. Second BF. Still no beef bacon,no sushi,no spagheti,no potato. But i love dimsum,jamu(Indonesia's traditional drink and salad btw. For next stay i hope the service will be better. I'll be back stay soon. Thanks
Dear Mr agussugiyanto, Warmest Greetings from Best Western Premier The Hive. First of all, I would like to thank you and express my empathy for your unpleasant stay at Best Western Premier The Hive. All the comments and criticisms are highly valuable and always lay foundation for improving the quality of our products and services. Your feedback regarding our service and facilities was much appreciated and will be discussed internally. Your remarks have been shared with our team to ensure that such instances do not occur again. We hope that this experience does not deter you from returning to the Best Western Premier The Hive in future. Once again, I would like to express my empathy for all the bad issued that you had during your stay in Best Western Premier The Hive, I hope to welcoming you for next stay in jakarta. Warmest Regards, IB Santoso General Manager
"Great hotel with reasonable price!"
This is a great hotel with reasonable price. Nice food and the housekeeping staff is very helpful. The room is clean and the bed's really comfortable. The hotel has a modern style with elegant touch. Staying here has made our holiday so convenient and fun. Definitely will stay again next time :)
Dear Mr/s quovadis1412, Warmest Greetings from Best Western Premier The Hive! Thank you very much for staying with us and for sharing your valuable feedback on TripAdvisor. We are happy to know that you are deeply satisfied with our hotel strategic location, facilities,concept and the overall ambiance. It was a pleasure to have you as our guest, we look forward to welcoming you back in the near future for another enjoyable stay with Best Western Premier The Hive. Best regards, IB Santoso General Manager
"The best hotel around bandara Halim"
If you are looking for a friendly and professional hotel with good service around Halim airport, this is just the hotel for you be it for leisure or business. Thr breakfast spread was really good especially the local dishes!
Dear Mr/s tarmizietiqa, Warmest Greetings from Best Western Premier The Hive! Thank you very much for staying with us and for sharing your valuable feedback on TripAdvisor. We are happy to know that you are deeply satisfied with our hotel strategic location, facilities,concept and the overall ambiance. It was a pleasure to have you as our guest, we look forward to welcoming you back in the near future for another enjoyable stay with Best Western Premier The Hive. Best regards, IB Santoso General Manager
"Great cost performance"
Very good location. Very reasonable price for this great deal hotel. I have got big enough room. Big entrance, double bed, bath tub, and even sofa with area like a living room. It was only one night but wanted to stay longer. No alcohol in the fridge.
Dear Mr/s Beefeater1221, Warmest Greetings from Best Western Premier The Hive! Thank you very much for sharing such a wonderful review about your recent stay at Best Western Premier The Hive. Great to know that you and your friend really had an amazing time with us and our team provided you excellent service. I will surely share your lovely words and compliment with the team, we are delighted that we were able to exceed your expectations. We highly appreciate your feedback and we definitely look forward to welcoming you back in the nearest future. Best regards, IB Santoso General Manager
"Terrible service "
It was terrible service since check in process which took 1 hour and even no single staff showed their initiative to make it faster. Smelly bed cover was found until I ask the staff to replace. I didn't find any effort from staffs to compensate my complain. The room seems old and not well maintain, it reflects from tearing wall paper and broken flushing toilet
Dear dr_m_ardian, Warmest Greetings from Best Western Premier The Hive. First of all, I would like to thank you and express my empathy for your unpleasant stay at Best Western Premier The Hive. All the comments and criticisms are highly valuable and always lay foundation for improving the quality of our products and services. Your feedback regarding our service and facilities was much appreciated and will be discussed internally. Your remarks have been shared with our team to ensure that such instances do not occur again. We hope that this experience does not deter you from returning to the Best Western Premier The Hive in future. Once again, I would like to express my empathy for all the bad issued that you had during your stay in Best Western Premier The Hive, I hope to welcoming you for next trip to Jakarta. Warmest Regards, IB Santoso General Manager
"Good service"
Staff so nice and friendly, big thanks to ms. Merly for upgrade my room to corner suite room and for breakfast also good, Ice cream for breakfast i think it's a good choice my daughter really like it.
Dear Mr sigit91, Warmest Greetings from Best Western Premier The Hive. Thank you very much for write such a fantastic review and for sharing your great experience. We're delighted to know that you had a lovely stay and spent good times at Best Western Premier The Hive. I'll be sure to pass along your compliments to our Front Office team highlighted Ms Merly as I trust that she will be very much appreciated.. It was a pleasure to having you as our guest, we're definitely look forward to welcoming you back again in the near future. Kind Regards, IB Santoso General Manager
"I have a wonderful experience"
Stay here for a night, but i really enjoy the room and cleanliness of the hotel the staff are also really hepfull and friendly. I also enjoy the breakfast selection. Next time i will definitely stay longer.
Dear Ms tsnandya, Warmest Greetings from Best Western Premier The Hive! Thank you very much for staying with us and for sharing your valuable feedback on TripAdvisor. We are happy to know that you are deeply satisfied with our hotel facilities, concept and the overall ambiance. It was a pleasure to have you as our guest, we look forward to welcoming you back in the near future for another enjoyable holiday. Best regards, IB Santoso General Manager
"My comfortable stay"
Great location if you deal with Businness Area in South Jakarta. Bed so comfy made me can stay for a whole day and price so affordable. Shoutout to Nidia and Dea who accomodate my stay with friendly manner. Tip : just manage your time accordingly for elevator especially during peak hours because it might take sometime to use it. Overall everything perfect!!!
Dear Ms Elvianasakinah , Warmest Greetings from Best Western Premier The Hive! Thank you very much for sharing such a wonderful review about your recent stay at Best Western Premier The Hive. Great to know that you had an amazing time with us and our team provided you excellent service. I will surely share your lovely words and compliment with the team, we are delighted that we were able to exceed your expectations. Please rest assured that we value your comments and the details of your concern have been shared with related departments and we have taken appropriate action for improvement. We highly appreciate your feedback and we definitely look forward to welcoming you back in the nearest future. Best regards, IB Santoso General Manager
"Good service, clean, comfort and strategic location"
For those who want a short vacation with family, spouse or friend to get rid of tiredness, this hotel is really good, besides because the access is easy, all the staff are friendly, the view is good, the facilities are clean, the bed is very comfortable (this is the best), breakfast menu also a lot, there is a coffee machine too. Cool If asked, would you choose this hotel again or not? Yes Definitely ~
Dear Mr/s AdeeKu, Warmest Greetings from Best Western Premier The Hive! Thank you very much for sharing such a wonderful review about your recent stay at Best Western Premier The Hive. Great to know that you and your friend really had an amazing time with us and our team provided you excellent service. I will surely share your lovely words and compliment with the team, we are delighted that we were able to exceed your expectations. We highly appreciate your feedback and we definitely look forward to welcoming you back in the nearest future. Best regards, IB Santoso General Manager
"Lovely!"
Lovely Staycation with a beautiful view of Jakarta at the night, from 19th Best Western Premier The Hive. Nice sunrise experience before a I got the breakfast at the pool side. Overall, I love this place!
Dear Ms fevtrisjahrir89, Warmest Greetings from Best Western Premier The Hive! Thank you very much for staying with us and for sharing your valuable feedback on TripAdvisor. We are happy to know that you are deeply satisfied with our hotel strategic location, facilities,concept and the overall ambiance. It was a pleasure to have you as our guest, we look forward to welcoming you back in the near future for another enjoyable stay with Best Western Premier The Hive. Best regards, IB Santoso General Manager
"A nice short visit!"
Stayed for only one night on July 5-6th 2019. I booked a room since my family also have some room reservations to this hotel. Having lobby and reception desk in 5th floor. Lobby area may not well spacious, but when i met my room, it was really delighted me. The room was spacious and our bed was big and comfortable. The pillow quality was good and well soft. My Son also has a lot of fun to spend his time on outdoor swimming pool. This hotel provides small pool for the kids. Swimming pool area is placed next to the restaurant, so you can order some food, drink or snack while you enjoying your swimming time. This hotel is located in the middle of east and south jakarta area and very close to Halim Perdanakusuma Airport. If you looking for time eficiency on your next day in tight Jakarta area or if you have early fight schedule on Halim Perdanakusuma Airport, stayed to this hotel owned my recommendation. Special thanks to Ms. Nidia for her high attention of taking care me and my family's booking. Thank you Best Western!
Dear Momikail, Warmest Greetings from Best Western Premier The Hive. Thank you very much for write such a fantastic review and for sharing your great experience. We're delighted to know that you had a lovely stay and spent good times at Best Western Premier The Hive. I'll be sure to pass along your compliments to our Front Office team highlighted Ms Nidia as I trust that she will be very much appreciated.. It was a pleasure to having you as our guest, we're definitely look forward to welcoming you back again in the near future. Kind Regards, IB Santoso General Manager
"The best and luxurious Hotel"
The best place to stay with family, very comfortable and wonderful. The rooms are clean, the service is good, the food is delicious. Stay here make our holiday very fun.. Next time I will come back here with family and my best friend..
Dear Ms Christia S, Warmest Greetings from Best Western Premier The Hive! We are excited to know that you really enjoyed the hotel facilities and service and also you had a fabulous stay with your family at Best Western Premier The Hive. Your stunning feedback and compliment will be shared with the entire team to motivate them to continuously deliver an excellent service. It was our pleasure to have you and family as our guest, thank you for sharing a stunning review on TripAdvisor for other travelers and certainly, we are looking forward to welcoming you back again soon with us for more enjoyable stay! Best regards, IB Santoso General Manager
"Feria Shinta"
A very wonderful experience to stay at best western premier the hive,the location was strategic near to halim perdanakusuma. The room and bathroom were spacious and clean.it was great hotel with a friendly staff
Dear Ms Shintaferia05, Warmest Greetings from Best Western Premier The Hive! Thank you very much for staying with us and for sharing your valuable feedback on TripAdvisor. We are happy to know that you are deeply satisfied with our hotel strategic location, facilities,concept and the overall ambiance. It was a pleasure to have you as our guest, we look forward to welcoming you back in the near future for another enjoyable stay with Best Western Premier The Hive. Best regards, IB Santoso General Manager
"SHORT FAMILY STAYCATION"
it was a nice hotel with a good staff which is very helpful. the room is so neat and clean, bathroom is big and clean with complete things such a hairdryer, sewing tools, so good at all. the pool is clean and big enough for kids to play and swim. we can get a free towel for swim and its perfectly clean and a good one. and also the welcome snack is so helpful to fulfil my tummy and refreshing drink while we are waiting for room ready. thank you Best Western Premier The Hive
Dear Ms Shintaferia05, Warmest Greetings from Best Western Premier The Hive! We are excited to know that you really enjoyed the hotel facilities and service and also you had a fabulous stay with your family at Best Western Premier The Hive. Your stunning feedback and compliment will be shared with the entire team to motivate them to continuously deliver an excellent service. It was our pleasure to have you and family as our guest, thank you for sharing a stunning review on TripAdvisor for other travelers and certainly, we are looking forward to welcoming you back again soon with us for more enjoyable stay! Best regards, IB Santoso General Manager
"The worst BW ever"
I come to the BW around 2.30PM after rush traffic from CGK airport. One day before my arrival i already call the hotel to make sure my reservation and informed about my estimated arrival. But, i should wait almost 1 hour for my corner suite room (the highest type of room). The receptionist rude and not responsive. Even I'm the BW reward member i never got benefit as BW member during my stay. I didn't get welcome drink, fruit basket and special treatment even i booking for 4 nights. It's very hard looking for parking and something smells on parking area. Room are spacious but not well maintained. I can saw dirty and dust in sofa, table, and bathroom. Very limited option breakfast not five star quality as they stated on the website. Restaurant small near swimming pool, so plenty children make noise during breakfast time. Overall you can choose another hotel near the area (cheaper also),
Dear Mr DanielSusilo, Warmest Greetings from Best Western Premier The Hive. First of all, I would like to thank you and express my empathy for your unpleasant stay at Best Western Premier The Hive. All the comments and criticisms are highly valuable and always lay foundation for improving the quality of our products and services. refers to the review that you made which we need to clarify further, we have done our internal finding on what has happened and the finding that we would like to let you know is not to make ourselves right, but to the point truth and fact as we are running the hospitality business. First, referring to loyalty Program, your booking confirmation not coming from Best western.com while terms and condition about Best Western Loyalty program clearly stated about your benefits if you booking through best western.com and if you do not booking through best western.com. Secondly, in fact you are in the hurry and did not notice we are prepared welcome drink and cookies at the lobby for our customer. And the last one is after Idul fitri holiday most our guest is Indonesian who would like to enjoyed swimming pool with their family and I'm sorry if kids excitement disturb you. Once again, I would like to express my empathy for all the bad issued that you had during your stay in Best Western Premier The Hive, I hope to welcoming you for next trip to Jakarta. Best regards, IB Santoso General Manager
"The Room Was Hot, And That's Too Bad"
My quick suggestion: stay away from the corner suite double room at the 19th and 20th floor. We booked the corner suite double room which was the largest and the most premium room available online, and we expected the best out of it, especially since the hotel itself had received numerous appraisal from the consumers. We are very dissapointed. Yes the staffs were very friendly and nice, the food is decent and somewaht tasty for both Indonesian and western, the pool is OK, they have coffee machine in the room... But the air con was very bad so the room we had was considered as warm. When we first arrived, the whole 19th floor were extremely hot. I was failed to understand why on earth that they didn't turn the air con on. The room was even worst. We have waited for a half an hour to get the air con working, and nothing came out of it so we asked for another room. They gave us another room on the 20th floor and it's the same all situation; it's hot.
Dear Mr. Untunghbimo, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. Your feedback regarding our AC on your room was much appreciated and will be discussed internally. Your remarks have been shared with our team to ensure that such instances do not occur again. We hope that this experience does not deter you from returning to the Best Western Premier The Hive in future. And i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest Regards, IB Santoso General Manager
"Best for leisure time"
Best for leisure time with my family. Enjoy the swimming pool and the varian of delicious foods. Maybe next time we should go back here in the short time. Oh, i have a son 4 years old, please make sure you can make playground for kids, it should be more fun.
Dear Mrs./Ms./Mr. Quest09496203406, Warmest Greetings from Best Western Premier The Hive. Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. At the same time, we really appreciate your feedback in TripAdvisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stay. We will pass your feedback to our team to encourage us to serve our future guests even better. Once again thank you very much for your kind support and we wish to get the opportunity to welcome you and your family back in our hotel in the near future. Warmest regards, IB Santoso General Manager
"Best Western Premier The Hive"
The best place to stay with family. I have two children who love swim. They really like swimming there because there is 75cm pool. BWP has many food choice, include Indonesian Food. The service also very fast!!!
Dear Mrs./Ms./Mr. Excursion17780745775, Warmest Greetings from Best Western Premier The Hive. Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. At the same time, we really appreciate your feedback in TripAdvisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stay. We will pass this review to our team to encourage us to serve our future guests even better. Once again thank you very much for your kind support and we wish to get the opportunity to welcome you and your family back in our hotel in the near future. Warmest regards, IB Santoso General Manager
"Recommend for Family Stayction"
I really like the location, it's in the East Jakarta city. And near Halim Perdana Kusuma airport. And since it joined with the apartment building, they have Starbucks and KFC, and a lot of cafe and lounge. They have mini market also, so you don't need to worry if you get hungry in the middle of the night but you don't want to order from the restaurant. I like the sahoor package (instead of breakfast), too. My kids were very happy by the ice cream treats. Really, ice cream for sahoor? Oh, who doesn't want it? Unfortunately, in my room (deluxe room), they don't put a sofa bed (only a sofa), so I have to add an extra bed for my son.
Dear Mrs./Ms./Mr. Cruiser515690, Warmest Greetings from Best Western Premier The Hive. Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. At the same time, we really appreciate your feedback in TripAdvisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stay. We will pass this review to our team to encourage us to serve our future guests even better. Once again thank you very much for your kind support and we wish to get the opportunity to welcome you and your family back in our hotel in the near future. Warmest regards, IB Santoso General Manager
"Staycation in Best Western Premier The Hive beyond expectation!"
I stayed for 1 night but the experience staycation in Best Western Premier The Hive is great! Staff are helpful and friendly. Room is spacious and comfortable. Bathroom is dry and clean. Food is beyond expectation! Superb! Will definately come back for another visit with family :)
Dear Mrs./ Ms./Mr. Roam53521230654, Warmest Greetings from Best Western Premier The Hive. Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. At the same time, we really appreciate your feedback in TripAdvisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stay. We will pass this review to our team to encourage us to serve our future guests even better. Once again thank you very much for your kind support and we wish to get the opportunity to welcome you and your family back in our hotel in the near future. Warmest regards, IB Santoso General Manager
"Best Western Premier The Hive"
near to halim perdana kusuma airport, shopping areas, goverment offices, and industrial areas. around 35minutes to taman impian jaya ancol. So comfortable and neat. the breakfast so tasty, also the restaurant is close to swimming pool
Dear Mrs./ Ms./Mr. Relax53499775882, Warmest Greetings from Best Western Premier The Hive. Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. At the same time, we really appreciate your feedback in TripAdvisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stay. We will pass this review to our team to encourage us to serve our future guests even better. Once again thank you very much for your kind support and we wish to get the opportunity to welcome you back in our hotel in the near future. Warmest regards, IB Santoso General Manager
"A Strategic Hotel in The Center of Jakarta"
Went here for a night stay with my husband. We decided to booked Deluxe Double Room which is very spacious for the two of us. You can add one more extra bed in here. The spring bed is comfortable and I like how cool the AC was. They also have cable TV, a high speed internet, and safety box. Inside the bathroom also has a hair dryer. I also tried the swimming pool. It is a 1.2m pool and there's also another pool for children. The breakfast has so many variety, from International to Indonesian Food. Thank God the omelete station didn't have queue (which is bothering me when I go to the hotel). It was a great night. Hope I can go back again to stay in this hotel.
Dear Mrs. liaharahap_lh, Warmest Greetings from Best Western Premier The Hive. Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. At the same time, we really appreciate your feedback in TripAdvisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stay. We will pass this review to our team to encourage us to serve our future guests even better. Once again thank you very much for your kind support and we wish to get the opportunity to welcome you and your husband back in our hotel in the near future. Warmest regards, IB Santoso General Manager
"Good hotel for Staycation"
The best hotel choice for family stay with strategic location. Delicious food. I like "Bubur Goreng" made by request and fresh. At the location of the hotel there are also complete facilities such as restaurants and mini markets.
Dear Mr./Ms./Mrs. Quest39379532432, Warmest Greetings from Best Western Premier The Hive. Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. At the same time, we really appreciate your feedback in TripAdvisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stay. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Hotel Near Toll and Airport"
Living in a big city and wanting to enjoy leisure time at a hotel, can choose the Best Western The Hive Cawang. Moreover, those who will travel using airplanes and use Halim Perdanakusuma Airport. The right choice is to stay here, with a complete and easy-to-find city culinary choice.
Dear Mrs./ Ms./Mr. Traveler61050763378, Warmest Greetings from Best Western Premier The Hive. Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. At the same time, we really appreciate your feedback in Tripadvisor, and to tell us that our hotel stays in your mind. We are sure that these feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Excellent hotel, excellent service!"
Excellent hotel with excellent location, clean and comfortable. Upon arrival we were warmly welcomed by the friendly reception staff. Great breakfast, spacious room, very helpful staff, excellent facilities and services. We would definitely come back again and recommend this hotel to everyone.
"Wonderful Staycation Experience in Jakarta"
A very wonderful experience to stay at Best Western Premier The Hive. Services are great, I love the super friendly and helpful staffs! The room is spacious with the balcony and it's super clean! Unexpectedly very quiet, highly recommend for those who need a quick escape from your routine in a busy city like Jakarta. The amenities are very thoughtful, facilities such as pool, spa, and gym are nice. The breakfast menu is various and everything is delicious! Location is pretty strategic and I love that on the ground floor you can find the food court, so you don't need to go elsewhere if you don't want to order food from the hotel. Thanks for making my staycation be the unforgettable one!
"A pleasant staycation at BWP The Hive"
I came from Bandung before checking in for the staycation at BWP The Hive, and the location is superb as it's not so far from Jatinegara station where I stopped and took the cab from there. And not just that, it's also relatively easy to reach from Cawang station, which makes it easier for me to make my way to Bogor from there. Not to mention that it's also close to Halim airport as well. While the location is quite great already, I also had an astonishing experience when it comes to their service as well. Such a quick check-in process, with the staff who assist me with such great hospitality skill. And not just that, I was welcomed by such a cute towel arrangement that shaped like two elephants. :) The room is super clean, with such a thoughtful set of amenities. And the high-speed internet helps me finish some of my work effectively in such a short period. I'm personally super satisfied with their breakfast menu. The option varies from traditional menu like nasi liwet to even assorted cereals from Koko Krunch to Cornflakes. With the location of restaurant that is close to the swimming pool, you could even go for a quick swim before going for a breakfast as well. I had a really nice stay at BWP The Hive. Thank you so much! :)
Dear Mr./ Mrs./ Ms. Guide67899154185, Warmest Greetings from Best Western Premier The Hive. Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. At the same time, we really appreciate your feedback in Tripadvisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Clean hotel!"
The best thing of this hotel was its clean room. The bathroom was so clean as well. The staff was friendly and helpful. The amenities room was quite complete. And the location is convenient because it's near to the bus stop.
Dear Mrs./Ms. Dianbilancia, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate your feedback regarding our staff, facilities and our location which is our strength point. We will pass all these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Good place to stay"
I stayed for 3 nights. I got upgraded to the Junior suite and it was spacious. I love the breakfast! Lots of food to choose, western, indonesian (my fav). One thing that could be upgraded probably the WiFi speed and also the bed/pillow quality. But overall it was a good stay! Thank you
Dear Mr. Olanramschie, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate your positive feedback at Tripadvisor regarding our facilities and our variance of food. We will also pass your feedback regarding the WIFI speed to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Very clean rooms"
Very clean room and completed amenties. With animal towels set up on the bed. Very comfortable room. There is change with my previous stay before. The hotel is completed facilities with food court on down stairs.
Dear Mrs./Ms. Misaqu2019, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate your feedback regarding our staff, and facilities. We will pass all these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Months and Month staying"
A good hotel, facilities are ok but not like 5 star city center in jajarta. Restaurant a bit smalll, pool small, room service ok. A good best western in the south east of jakarta Plan to stay here a bit more with more potential customers
Dear Mrs./Mr. Cdec0nner, Warmest Greetings from Best Western Premier The Hive. Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. At the same time, we really appreciate your feedback in Tripadvisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Comfortable and Neat Hotel"
Stayed for one night for bussines purpose, its a Comfortable Hotel, the checkin process is fast, The Room its quite large, clean and not small like any other hotel room, especially the Bathroom its large for a Hotel, The Hotel it self situated adjacent to food hall that have a lot of various food so if you hungry you didnt have to look to far last and the most important the breakfast buffet its exceptional, a lot if various food Western and Indonesian, pastry, bakery, salad etc, really loved the breakfast buffet, and the staff it self is above and beyond friendly and helpfull. All and all a Recomended Hotel, next time in cawang or cililtan its my first choice!!
Dear Mr. FahmiHaikal, Warmest Greetings from Best Western Premier The Hive. Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. At the same time, we really appreciate your feedback in TripAdvisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Bad Hospitality"
This is my second time to stay and having an event in this hotel. The first one was sometimes in mid 2016. This time my company is having a workshop in collaboration with one of our vendor. Firstly, our vendor was the one who dealt for with the hotel, and since my company is responsible with the payment then they hand over the quotation to us. From the first moment I called the sales person in charge, she was complaining that my company should not have the same price as our vendor. In which I am completely understand. But then the way the sales person is complaining about why we have the information from our vendor seems like we tried to cheat by using other company to get lower rate. She then finish it the moment I told her to get her concern directly to my vendor. Our further conversation in arranging the meeting is done thru email and whatsapp, including when she informed me that the meeting room's name is changing, without updating me the new meeting room's name. 2 days before the meeting, I was about to inform our participant and government institution which we invite to our workshop about the meeting room changing. I tried to call the sales person from 10 AM until 1 PM but no answer. I finally called her supervisor to confirm about the new meeting room and telling her the reason on why I called her was because I cannot reach the sales person in charge. 10 minutes after, magically the sales person reply my whatsapp as well as calling me, but all she was saying was it was because of my call that her supervisor was very much upset to her like I have to feel sorry for that, and that is definitely none of my business!. Fast forward to my stay and my workshop. I checked in at 9 PM, and the moment I got into my room I texted the sales person to have a let check out, and I also call the reception to have 2 times wake up call in the morning (at 5 AM and 5.30 AM). And what I have the next day were: 1 time (only) wake up call at 5.10 and no answer whether I can get the late check out or not. During the meeting, they provide neither spoon nor fork for my coffee break, and when I confirm this to the sales person, she was confidently answer that they are not providing any spoon or fork for the coffee break without asking me first about the menu (and yes, one of the menu was somay which I think will be so gross to eat it using our hands!), and when I say we have somay here then she said that the operational team should ave provide it. During our conversation, she still giving me no answer about my request for late check out. 15 minutes after, she came to my meeting room and said that she was about to go for sales call and just text her should I need anything, she was seem in a rush. 12.30 PM, I received a phone call from the hotel asking me whether I am about to check out or extending my stay, I said I have asked for a late check out to the sales person. After lunch, at around 13.30, I approach the reception to extend my room key and confirming to them whether they already have update from sales, and the reception says up until that time still no confirmation from sales. I tell the reception that I would like to meet the Director of Sales and Marketing at 14.30, but by the time I went back to the reception they said all the sales team was out of the office. And surprisingly, when I said any GM, EAM or RDM could see me, the reception said "I am afraid you cannot see them without any appointment . Well. lesson learned, I got ignored by their sales, missed my wake up calls and no one can see me because I simply didn't make any appointment!. And while I was waiting for my bill settlement, the reception said that the DOSM is actually in the hotel having a meeting with one of the client and ask me to wait, half hour passing by and still no info so I decided to leave and asked for the business card of the DOSM, and they don't give me, and just giving me the Asisstant of Sales and Director's business card. I will definitely never coming back to that hotel and certainly will raise this issue within my company so we will never have to have any business with them.
"WORST 5STARS HOTEL EVER!!!"
I booked a room at feb 2nd 2019 (basically this night). But this hotel surely SHOULD BE OUT FROM YOUR LIST!!! * AC PANAS (SDH COBA 3 KAMAR) * KAMAR PENGAP SEKALI SUNGGUH (Seperti berbulan2 gak dihuni) * WIFI TDK TIDAK BISA CONNECT. (Padahal sinyal internet simpati dan XL kurang baik di sana) I tried to communicate SEVERAL TIMES with the room attendant, but the problem is indeed in their SUPER BAD FACILITIES!! Literally no solution. So, Seriously guys, if you can afford 5 stars hotels, YOU BETTER STAY AWAY FROM THIS HOTEL. THERE ARE MUCH MUCH BETTER HOTELS (EVEN CHEAPER) THAT PROVIDE YOU BETTER CONVENIENCE.
"PERFECT DESTINATION FOR BUSINESS, COUPLE, AND FAMILY"
I was loyal guest for Best Western, so at this special occasion in Business Trip. I going to Best Western Premier The Hive. As reguler impression upon check in, welcome drink served and friendly customer service help me to registered the room. Easily within 10 minutes only. Then I can get to my room. Wow ! The room was very clean ! The view was stunning one ! Unfortunately, I didnt catch the breakfast as I had the early flight! I trust if the breakfast experience could be met my expectation. Looking forward to my next visit again soon. Highly recommended !
Dear Mr./Mrs. Impianaseminyakbali, Warmest Greetings from Best Western Premier The Hive. Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. At the same time, we really appreciate your feedback in TripAdvisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Comfortable Hotel"
I stayed with my family in this hotel to enjoy a year-end vacation. Base on the recommendation from my friend I chose this hotel, we would like to thank you for Halimah (Employee of this Hotel) who recommended this hotel and accommodated us very well, as per our request that we asked a connecting room, the hotel really helped us to get it. Staying on the 17th floor, guests can enjoy views of Jakarta from above. The spacious room size makes guests more comfortable to move, employees are also quite helpful, from the concierge service, Reception, Housekeeping and Restaurant staff are all very friendly. I recommend this hotel as a good hotel to rest, if I may give a suggestion that the lighting in the bathroom needs more light because usually women who want to dress up/make up need a brighter light, but overall this hotel is good.
Dear Mrs. Michelle_Juliana, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We have addressed your positive comments to Ms. Halimah and our team. We will keep improving ourselves to serve our guests better in the future. And i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest Regards, IB Santoso General Manager
"Decent hotel to stay at"
The hotel room was good, plenty of space and good space for all your cloths, shopping etc. But the problem was the central A/C. I changed the room three times the day I arrived before I found a room with somewhat decent AC. It was barely working but expect the room to be hot throughout the day and maybe a little better after evening. Other than the AC problem, everything was great. Stuff manner is great, laundry was good and it was easy to get taxi from here. There were restaurants downstairs so it was pretty convenient.
Dear Mr. Manzurfahim, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. Your feedback regarding our AC on your room was much appreciated and will be discussed internally. Your remarks have been shared with our team to ensure that such instances do not occur again. We hope that this experience does not deter you from returning to the Best Western Premier The Hive in future. And i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest Regards, IB Santoso General Manager
"Ok, 4 star"
OK, typical top of a, mall Hotel, with small entrance, lift to lobby, strange layout... was in executive room, big, but lots of, wasted space. Nice staff at BREAKFAST , it was small buffet, but good variety Seen over 4days, best thing about Hotel. Gym is tiny, just ticks the box, not for fitness lovers, very small, next to where staff seem to be sleeping????
Dear Mr. Stuart E, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. All of your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Comfortable stay, convenient location "
Good place for official work, location is convenient. Rooms are comfortable and service is prompt. Their buffet breakfast menu is quite good with large spread. Wifi works throughout the hotel. Front staff is courteous.
Dear Mr./Ms./Mrs. Rksgcpl, Warmest Greetings from Best Western Premier The Hive. Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. At the same time, we really appreciate your feedback in TripAdvisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Definitely a Come Back!"
First time to stay at this hotel. Location is super convenient, tho surrounded around busy area, once you got into the room, no disturbance at all, so calm and tranquil. Checked-in super smooth, checked-out was super easy and fast. I was so lucky that i don't have to wait for the room and there was no queue back then. Kuddos to Front Desk!!! Especially Ibu Riri and the team. Forget the name but i attached some pictures tho. I will come back to this hotel for sure! I was stayed at room #1916
Dear Mr. Seul_Voyageur, Warmest Greetings from Best Western Premier The Hive. Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at Best Western Premier The Hive. At the same time, we really appreciate your feedback in TripAdvisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Good Location"
First stay at Best Western and have a good Impression. Easy to entering TOLL ring road and Taman Mini Indonesia Indah from this Hotel. Always meeting in their Function room. Staff was helpful and friendly, full of smile.
Dear Ms/Mrs./Mr. Esanjay, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate your positive feedback at Tripadvisor regarding our facilities, staff friendliness and strategic location, that is surely our strength point. We will pass all these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"WIFI has worm/AC outside Windows is noisy"
Login page of in-room WIFI (BWPTH) has worm. The security software blocked the internet connection and access. The Hotel need to fix it asap. AC outside the windows is noisy; and the bed is just next of it. Cannot sleep at night.
Dear Mr./Ms/Mrs. Jingjing4u, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate your positive feedback at Tripadvisor. We will pass all these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Upgrade Room. Many Restaurants Around It."
They gave us best view from our room. Corner room With Large Room ( Upgrade from). So Comfortable With Large Sofa. We Love It So Much. Many restaurants In Base Level Connecting With The Hotel. So Easy To Get Many Food and Drink. Recommended To Stay Here. Halim Perdanakusuma Airport Is About 10-15 Minutes Only By Driving Car.
Dear Ms/Mrs. Nina. R, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate your positive feedback at Tripadvisor regarding our facilities and strategic location, that is surely our strength point. We will pass all these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Good facility at Cawang"
Good, neat and clean room, access through back, right on road side, nothing nearby, just you have a food court in 2nd floor. Wide spread of breakfast but mostly cold - good to have hot. Overall stay was ok. Surprised with complementary dessert served at room.
Dear Mr./Ms/Mrs. Regm889, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate all your feedback at Tripadvisor regarding our facilities and strategist location. Also, we will pass your concern regarding the food review to our team to encourage us to serve you and our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Superb :)"
The location of the hotel was ideal for me as the venue for my meetings were not too far from the place. The staff were very accommodating and attentive to my needs. The food was great and the rooms were enormous ! The rates to stay here are very reasonable !
Dear Mr./Ms/Mrs. Nmc8693, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate all your feedback at Tripadvisor regarding our location, staff service and variance of our food that meet with your expectation. We will pass all these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Nice price nice place"
Was so good, so clean it's because a new property. Nice price nice place, nice staff, nice service and awesome breakfast. Accessible, near from airport. No need go farther to grab some nice foodie. It's because I'm a user of BW all around the country so I always recommended BW property. I always be BW fan
Dear Ms. Puspita_2004, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate all your feedback at Tripadvisor. We will pass all these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Very Good"
Facilities and services Best Western Premier The Hive, Cawang - East Jakarta over all Very Good. Receptionist while coming the hotel, was given complete and excellent guidances and information for all hotels facilities, althought when preparation chek out to go to Airport. But... the menus and various food for breakfast on the restaurant is average.
Dear Mr. Ariefmsi2017, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate your feedback regarding our staff and facilities. We will pass all these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Very-very excellent hotel"
During Eid Mubarak holidays our family did not travel back and forth (a.k mudik). Therefore we decided to staycation in Jakarta. We decided to stay at Best Western Premier The Hive Jakarta. It turned out we could feel the incredible satisfaction of staying in this exciting hotel. Highly recommended for families. Especially for those who want to travel by airplane from Halim Perdana Kusumah Airport. This hotel is very rekomended. The room is okay. The service is very good. The hotel attendants are also very friendly. No regretted to stay here.
Dear Mr. Yani_brilio, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate all your feedback at Tripadvisor. We will pass these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Disappointing Reservation"
I booked a one-night stay in this hotel in a Deluxe Room Double-Size Bed through Agoda. On my booking I clearly indicated that I did not want a smoking room as I don't smoke and I have sore throat. To my surprise, when I checked-in the receptionist gave me a smoking room and he said that the room odor would not be strong. So, I said okay and got into my room and voila! the room smelled terrible! I could breathe cigarettes smoke! I asked the receptionist to find me another room which is non-smoking. I said to the receptionist that it's okay if the room has twin-size beds as long as the room type is the same (Deluxe). When I got into my new room, I was so surprised that the room size is smaller - even the TV size is smaller. This new room definitely looks like a Superior room, but when I complained to the receptionist, she argued that because of the twin beds, the room might look smaller. I told her that I'm used to travel and hotel stay so I know exactly room sizes when I see them. For whatever reason she could not change my room anymore so I told her that even though I had to accept the new room she gave, I was very disappointed. I'll definitely not stay in this hotel anymore.
Dear Mr./Ms. Tsrgeena, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We do really appreciate your feedback. And, we concerned for all inconvenience matter that your stayed wasn't like you expected. All of your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"nice experience"
quite nice room, located in very strategic location, most food listed in menu simply tremendous, with very reasonable price in subjected number, and very good value to be experienced along stay in, i do recommend placing this hotel into very short listed choices when do need hotel to stay for short/medium/long business trip purpose, or just in spending leisure time/holiday with family member/colleagues.
Dear Mr. Yoshopale, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate all your feedback at Tripadvisor. We will pass these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Ok but my room quite dirty"
I hate dust that I can feel under my feet. May be my bad moment, I stayed at 8floor and my room quite dirty, I can feel the dust under my feet. I did not call the room service to clean it for me because I will only stay there max 2 days. anyway, please pay attention of the cleanliness.
Dear Mr. Icestar2016, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We do really appreciate your feedback. And, we really concerned for any inconvenience that your stayed wasn't like you expected. All of your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Nice hotel & good location"
When first time I came to this hotel, the security very helpful. Staff also very friendly, helpful. Food is very good, and the good point is this hotel nearby Halim Perdanakusuma Airport. This hotel is good for business, family even solo.
Dear Ms. Faradilaiskandar, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. Also, we really appreciate your great feedback regarding our staff, food and location. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Nooooooo! Not coming back"
I expect to have a proper hospitality of what so called 4/5 stars hotel. Not even close, there's no premium experience and if people said “what do you expect? You paid 600.000!” Then don't even dare to label yourself premium. Your ladies and gentlemen need to groomed and smile a bit when we need assistance, add a little salt on your dishes, give us that premium experience as what you have claim yourself to be. The lift is really wasting time, as i waited too long just for my lift, slippery floor upon my arrival at the concierge and on the lift's floor because of the other guests from the pool. Absolutely unpleasant! I almost slipped! This place has too much too over so just try to get your stuff together, people.
Dear Ms. TheLadyAndy, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We do really appreciate your feedback. And, we really concerned for any inconvenience that your stayed wasn't like you expected. All of your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Convenient location, average hotel"
I stayed here in December 2017 on a business trip. My associate insisted that I stay in this hotel as this is located at a place after the Toll plaza on the highway, so we could save half an hour of waiting at the toll plaza. Hotel is average. Nothing much to complain or to be happy about. It is not locate s in the most happening places. But to reach airport or to go to industrial areas, it is very convenient. But not a very happening place. It look s more like the outskirts of the city.
Dear Mr. Vinu, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. Also, we really appreciate your great feedback. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Excellent Place to Stay"
I have stayed at this hotel on numerous occasions for half business and half for leisure last Monday. I have choose this hotel because it is close to Halim International Airport Jakarta which my flight will arrive and depart from there. Arrived in the airport about 9.00am and it is too early for check in time, anyway I have try to phone their reception asking either I can come over immediately and they allowed me to do early check in. It was so impressed me for the first time.. excellent service ! Enter the room and it was more than my expectation with what I paid. I was inside a newly minimalist,clean,comfortable and nice view guest room as a standard 4 stars hotel. After that I have an appointment for lunch meeting. In the same building located in the 1st floor there are some good place to eat and coffee, therefore no need to grab taxi to go out from this very good and strategic hotel location. In the morning during breakfast , it was another excellent experience I had. The food was great and the restaurant is located in the same floor with the beautiful swimming pool. Not a single bad thing to say about my stay and this hotel. And I believe it's because from a good management. Therefore.. I highly recommend this hotel for occasions of business , leisure or whatever you may be requiring. Dian Ariati
Dear Ms. DianAriati, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. Also, we really appreciate your great feedback regarding the hotel facilities, breakfast and service. And thank you for recommended us. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"One night"
Good location Minimal room lighting Bathroom wall not clean Food quite good Nice staffs Good poolside view TV channel not update No qiblah direction Simple check in process But I recommend this hotel! Near Halim Perdanakusuma airport
Dear Mr. Perdana A, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate all your feedback at Tripadvisor. We will pass these review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Excellent service. Horrible after service!"
I stayed here because this hotel is the closest one to Halim Perdana Kusuma Airport. Check out at 22 November'17. I stayed with my friend, and they asked for cash deposit IDR300. It was actually a great time staying at the hotel. But i change my mind as it come to after service, horrible! Apparently, they need the receipt to take the cash deposit when check out (no one told me this). So my friend couldnt take the cash deposit. On the same day, i called them and they asked me to mail them the receipt and my bank. But until i'm writing this review (7 Des'17) They havent returned my cash deposit. I called them many times, i need to repeat my case again and again, with every different person on the phone, and all they answer is "we will follow up and update to you later" but i receive NONE UPDATE. I dont know where to complain anymore, hoping this review will be read by the management!
Dear Ms. Asteria O, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. Also, thank you for bring this matter to us. Can we know the guest name who register to our hotel, room number and check in date?. For your infromation, the hotel regulation is need bank receipt to claim deposit so we can track the record. But, we will follow up to our team and do our best. At the end, we do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Good location, decent stay"
Conveniently located near the business area in Jakarta, it has spacious and neat rooms. Do not expect very luxurious amenities, it is not meant for that. It is convenient with a mall, money changer, a few restaurants, a daily needs store and even a food mall. The hotel staff are friendly and the buffet breakfast is good. Arrive early to get enough breakfast, some of the items are not replaced towards the end of the buffet time. The pool by the buffet area is decent and good for kids and families. Overall, a decent pick for a short stay.
Dear Mr./Ms. Mistymauve1, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. We really appreciate your great feedback regarding the hotel facilities, location, and staffs. And also for your feedback regarding our breakfast buffet too. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"terrible experience"
i don't know why this hotel rated as 5 star hotel, overall services wasn't way better than 3 star hotels. cons: 1. the staff gave me a smooking room 716 but on that floor seem smell smoke even in the room the smoke smell is really strong! we try to sleep with that bad smell during a night with 1yo baby! because we cannot change the room due to full occupancy. 2. the hotel giving us a room change in the next day 1611, but the problem isn't end, i'm complaining about the Air conditioner isn't work properly and i call the receiptionist 3 TIMES! and there is no one come to check regarding this issue. 3. the sofa was really dirty even the linen and a towels. pros: breakfast taste better and the only friendly staff is on the concierge lobby.
Dear Mr. Lucky A, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We do really appreciate your great feedback regarding the breakfast and our staff service. But, we also sincerely apologize for any inconvenience that your stay wasn't like you expected. All of your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"oct 01 2017"
excellent.. I had great time staying at the hotel. the room was quite big, food at breakfast was great. I will definitely stay here again when I'm around this area. The price was very reasonable and I got a free upgrade to a suite room.
Dear Mr./Ms. Granta458, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate your great feedback regarding the hotel facilities and service. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Nearby presentable hotel "
Stay over night at this hotel during business trip. Using hotel meeting room for business presentation. Overall hotel facilities reasonable and also clean and neat. Slightly inconvenient to travel to City center.
Dear Mr./Ms. Hungjuinjie, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. And we really appreciate your great feedback regarding the hotel facilities and service. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Service and attitude of the staff is so bad"
Well, this hotel is NOT deserve a 5 star! Here comes the review: Negatives: 1. The staff if so unfriendly! They are rarely smile and greet! So much diffrent from grand whiz simatupang (the previous hotel that i stayed in the same occasion which is only get a 4 star hotel). The worst one is, at that nite, i forgot my access card to use the elevator, so i came to the receptionist and asked for the access. They are so terrible. They like "ping pong" the access card to each other! It is so unproffesional! 2. We were 4 adults and 1 child (at about 7 years old), so we booked 2 rooms. Well, for the breakfast we only got 4 packs. And based on regulation, my 7 years old niece got a charge for 95 thousand rupiahs! Honestly i didnt mind to pay that amount, its just okay for me, because it is based on hotel regulation! What made me mad is, the way of the staff say it to us. The woman staff discuss with other man in that breakfast room, look at us, and do some laughing, which is not neccessary i think! And after that she came to us and talk about that charge! I didnt see the name tag, but if the hotel management wanna know, they can trace and search for the breakfast room staff at 5 Ocotober 2017. 3. The bathroom is flooded! The water wont drain on the bathroom floor. 4. The fitness center staff is really not friendly! And the fitness center facility is so bad! They have treadmill, cycling machine, 4 in 1 fitness equipment and set of dumbell. The problem is, they only had maybe only 5 or 6 pair of the dumbell with various weight range from 1 to 10 kgs! Their small dumbell (below 6 kgs) is not fit the dumbell rack! So one of them is slipped, fell down and make a bit noise (nothing broken, because the 1 kg dumbell only hit the floor). Hearing that noise, one of the staff came out and enter the fitness center room! I thought she gonna ask us, if we are okay or not! But what surprise us is, she got a bit angry and talk to us to use it carefully with an annoying intonation and tone! What the f! Positives: 1. The security in concierge lobby is the only friendly staff i've met! 2. They have various dishes for breakfast. (Even though the taste is average)
Dear Mr. Ricki B, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. And we sincerely apologize for any inconvenience that your stay wasn't like you expected. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Cheap, Nice and clean"
This is a good hotel in Cawang area, the hotel had comfortable bed and clean room and bath room. Good staff and so fast respond, i want early c/in at the hotel, and the the reception staff give me good room. Thank you for good service.
Dear Mr. Rudi N, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. And we really appreciate your great feedback regarding the hotel facilities and staff service. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Nice Nearby Place"
Good hotel..nice room...clean..well equipped..good rate price balance..you can go out for lunch or dine in a small food court..but small parking lot..but overall was very good..nice service in front office..good job..
Dear Mr. Hadi T, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. And we really appreciate your great feedback regarding the hotel facilities and staff service. We will pass this review to our team to encourage us to serve our future guests even better. Last, i personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Nice place for transit mix with holiday"
the hotel is located near halim perdanskusuma airport, a comfortable swimming pool, an urban atmosphere, a building with a culinary center, making this place one stop place and making guests lazy to get out of the hotel. the hotel clerk is very friendly, making the atmosphere like home. very satisfied for the services, facilities and concepts provided. will definitely come back sometime in the near future.
Dear Mr/Ms. Teaczhey S, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. And we really appreciate your great feedback regarding the hotel's service, staff sercvice, and room facilities. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Great Deal, with Minor Inconvenience"
I booked the Super Delux room because it isn't that much different from the regular suite in price (note that it is after browsing several other hotels in Jakarta). Now for those whom might wonder THIS ROOM HAS A BATHTUB, i wonder why it didn't mentioned anywhere, since it's actually a criteria when i browse for one. Now the room itself is, well, quite spacious, very spacious, in fact. My room's length, well, for easy imaging purposes, you can fit 3 king sized bed from long end to end and still left some space for a coffee table. It is very good deal i think. And quite nice. Now for the shortcoming. The view, sadly, obstructed by the pillar by the building, and only left a small opening for viewing the city. The room is spacious but feel quite empty, i personally think it need a bit more decoration. The light were insufficient for the room's spacious space, i find it a bit hard to read book at the couch at night, it isn't problem in the bed though thanx for the bedside lamp. The lightning on the bathroom is the most lack, for bathroom spacious like that, it usually has 2 lamp, instead of lne, and i think it will be nicer atmosphere if the light isn't white. Now for the services. Well i think the management should make more clear manual for preparing the room. When i entered the room the first time, the floor outlet was open. It is no problem for us, but should i am a guest with children, that would be dangerous, as the outlet were hidden from adult view under the couch. Also the safe not yet reset, rendering us unable to use the safe. Overall, it is nice room, nice hotel, with a bit manageable inconvenience, some, which i hope, the management could fix. Would visit here again.
Dear Mr. Gita, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We really appreciate your feedback regarding the hotel room and facilities. Also, we do apologies about incoveniece you felt while stay at our property. All your feedback we use as improvment to serve our guest better in future. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"1st Time Family Gathering at BWP The Hive"
First of all, thanks for Best Western Premier The Hive Cawang for your best services to us. I came here with all of my Family, my parent and my brother. I think this Hotel was very nice and easy access near East Jakarta. You can go wherever and whenever you wanted, then in the Ground Floor there's so many choice of retail who serve food and beverages, coffee, and mini market. It's very helpful and touchable because we can access to this just go to Ground Floor. For rooms, I use Deluxe and Corner Room, for corner room we all together make fun and family gathering there to discuss anything about our lovely family. So next week we will be there again to have Family Gathering again with my wife's family. Thanks for Mr IB Santoso for your fast response. Very very recommended GM to serve customers complaining. Thanks you Mr.
Dear Mr. Miswanto U, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We really appreciate your great feedback regarding the hotel's service, room facilities and also, we're glad that you have enjoyed your quality time with your family at our property. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Celebrating Earth Hour at Best Western Premier The Hive"
I stayed at Deluxe Room at Best Western Premier The Hive. The room is very spacy for two people. There is one sofa in the corner which is great for relaxing or watching TV. For you who have kids, you should not worry about the safety of the windows. Because all of the windows in this room is can not be opened. The mini bar and refrigerator served various drinks and snacks. For those who came here for work, I can tell you that the WIFI is so good. It was fast enough to use internet. And I like that they have a small mirror as addition in the bathroom. You should not bring your hair dryer, too. They have it. The Earth Hour Event itself was very entertaining. All the guests get free snacks near the swimming pool. There was also live music and prizes. Good event.
Dear Ms. Lia H, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. And we really appreciate your great feedback regarding the hotel's service, room facilities and also, we're glad that you have enjoyed our last event. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Excellence Service "
I stayed at Best Western Hotel The Hive Cawang from Tuesday, June 13th until Friday, June 16th. The hotel is connected with The Hive - a small plaza - where you can find restaurants like KFC, food stations, a convenient store, Indomaret, and drug store, Century. It makes you easier to have many options when you want to have dinner or want to buy snacks/mineral water or drugs. I booked a deluxe room. It is quite big for a deluxe room. So big that there are many free spaces that could have been filled in with furniture. I like the fact that Best Western provides several kinds of pillow. I hate it when hotels only provide one kind of pillow and it is the hard one. The food is great. Delicious. Lots of assortment for breakfast and dinner buffet. However, there is no egg station in here. Hmmm. Odd. But, most of all, I am satisfy with the Customer Service. All the staffs are very friendly, polite, and helpful. Now, if I have to stay in Cawang area, I will definitely stay in Best Western The Hive.
Dear Mr. Ageng Andreas Y, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. And we really appreciate your great feedback regarding the hotel's service, facilities and food. Actually, we have egg station but the location is outdoor, in swimming pool area. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Far and close to the airport in jakarta"
Far if we arriving from soekarno hatta airport but close enough if we arriving from halim perdana kusuma airport. Clean room and complete amenity in bath room. Mind that the lobby at 5th storey not at the 1st storey. Watch out sometimes staff hotel upgrade to higher class due to the room you booked not available, of course every body wants to.
Dear Mr. NIZWAR_BTJ, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's facilities. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Unprofessional Front Office"
I arrived late in this hotel due to the delayed of my flight. I came to this hotel almost midnight and I only need a very short stay because my next flight was on 4 am. I was pretty sure that my secretary had book this hotel under my name with my specific request. I asked for a non smoking room and a single bed. When I came to this hotel I was disappointed because the front man said that I couldn't got a single bed because I arrived very late. I said to him that I have booked this room more than a week ago, they supposed to prepare regardless my coming. For the first mistake I said to him, because I only need it for a very short time I was accepted to be placed in a twin room. He asked me that I want a non smoking room, I said yes. He gave me a room key and I straight went to my room. When I entered my room, the smell of cigarettes was quite strong so I believed that he gave me a smoking room instead. I directly called the front office and he said that he wanna have to double checked it. I said do it quick. He took more than 10 minutes so I called again and asked him to pass through my called to his duty manager. Mr Bona as his duty manager receiving my complaint. When I finished explaining the situation instead of apologizing he asked me, who was the one who handled my check in. I was furious and said to him, how am I supposed to know your employee? It took me another minutes before then he sent me a room boy to give a new room for me. This is a premiere hotel, supposed to give their customer a premiere service as well. I was disappointed with their service
Dear Mr. Cahbodho, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. And we sincerely apologize for any inconvenience that your stay wasn't like you expected. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Perfect Stay!"
Thankyou management for upgraded our stay from the super deluxe to the Corner Suite! Our stay was perfect! The room was beautifully decorated and large enough, fyi they also perfect for honeymoon or anniversary. The bed was comfortable and the hot watter in well function. The breakfast was also perfect, all the food were tasty But few things to concern is the dust in the room, not much but we can see it in the light day. And also some old stuff like towel that need to replaced thanks Best Western Premiere the Hive
Dear Ms. Pennyseptina, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's service and facilities. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. For dust in the room and old stuff like towel, we will pass this review to our team to encourage us to serve our future guests even better. And i personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"cozy room"
this property is very comfortable n cozy for my business trip n strategy location in area to airport halim, to district city n hospitaly. i'm very exited to stay in nights because in condotel have facilities lounge in building area
Dear Mr. Robert R, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's service and facilities. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Poor"
The hotel staff didn't take care of their service for the customer. They provide dirty towel to the guest in the bathroom. Room size quite big, and nice however cleanliness is very important. During breakfast there are flies in the room which is very annoying while we were eating. L
Dear Ms. Lidya P, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. And we're really sorry your stay experienced was not what you expected. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Beyond expectation"
I set my lowest expectation since there are a few bad reviews about this hotel. Slow check in, smelly bathroom, bad amenities, dirty room, hot air conditioner, invariant breakfast menu, etc. Apparently I proved them wrong. I get the very best service and fast response from this hotel. Staff are very friendly and food is various and also good. Complete amenities and clean room. Well, the room is not really cool (but not hot, it is just not cool enough), though already I set 18 degree celcius. Probably the weather that time was really hot. But for me, it is not really worst as I could imagine. It's still okay. Near to Halim airport, it is the best hotel you can choose to stay when you have early flight there. Oh, I stay on 21st floor, if anyone need the recommended room number. And also a must know info! lobby / front desk is on 5th floor.
Dear Mr. Ahmad892, Warmest Greetings from Best Western Premier The Hive. First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and taken your time to sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's service. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Renovation please"
So disappointed, BWPTH was one of the best hotel from best western group at indonesia, but see, every things changed, they must make a room renovation. The breakfast like usually still good but there are no improvement. So sad, this was my favorite hotel
Dear mildblend, Warmest Greetings from Best Western Premier The Hive! First of all, we would like to express our gratitude for trusting your recent stay at Best Western Premier The Hive and sharing your experience with us. We do apologize for the inconveniences you experienced at our hotel. We will pass and discuss it with our Engineering team and Chef. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. Warmest regards, IB Santoso General Manager
"Good business hotel"
Stayed several times for business trips when need to be in the east of Jakarta. Location on the main circular highway around Jakarta means relatively easy arrival and departure. Room large with good facilities. Breakfast buffet is excellent - great choice and good quality. Some problems with lift during visit with one of two lifts out of action meant long waits needed. Selection of Meeting rooms on third floor. Diverse food court on 2nd floor ( but accessible through ground floor).
Dear Mr. Faizal, Warmest Greetings from Best Western Premier The Hive! First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's service. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. About the lift's problem, we will pass and discuss it with our team and will find any solution and prevention for it. Thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. Warmest regards, IB Santoso General Manager
"Breakfast was good :)"
We stayed for a night after had wedding in Puri Adhya Garini. As we tired as couple, our room is too noisy because the licking of air conditioning compressor and the city. However, breakfast was good. With the affordable price, can get massive breakfast buffet. Thats good :)
Dear Sir/Madam, Warmest Greetings from Best Western Premier The Hive! First of all, we would like to express our gratitude for trusting your recent stay at Best Western Premier The Hive and sharing your experience with us. We do apologize for the inconveniences you experienced at our hotel. We will pass and discuss it with our Engineering team and will find any solution and prevention for the problems mentioned above. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. Warmest regards, IB Santoso General Manager
"Professional and friendly"
Two days business trip. Smiling and welcoming staff. Checked out in the morning and coming back in the evening to collect the baggage before departure ... dreaming for a shower ... and the General Manager himself opened for me a room to have the shower... incredible!! Impressed! Thank you!!
Dear Mr. Francesco, Warmest Greetings from Best Western Premier The Hive! First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's service. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"Improvement needed"
Was at this hotel for a seminar so it is convenient to stay here. That's the only reason why I checked in here. Cannot believe this hotel is built in 2014 as it is already showing signs of deterioration. The room I am in has torn sofa, the condition of the sofa also makes you think twice about sitting in it. It looks just dusty and filthy. The toilet seats in the room is permanently stained with spots. Hangers on the room is not enough. Desk chair is of poor build quality. Not enough cushioning and feels flimsy. So if you intend to sit on it and work long hours, forget it. No shower in the room of mine so you need to take it in the bath tub which does not come with anti slip mat and no hand hold for you to get out of it safely. Housekeeping also needed improvement. I found some left over thrash on the floor of the room when I checked in. How did they miss that? My biggest problem is with the towels. They are grey, tattered and torn. I suspect they started off white. I got a colleague that found a slug in the room! Look out for recycled reuse amenities such as room card holder which feels damp and crumpled when it was first handed over to me. Stained bathroom slippers. Card to access your floor in the lift and also room is not working properly. You need to tap it multiple times for it to detect. I see other guest struggling as well. Breakfast is mediocre with limited choices. Restaurant Aircon is also stuffy with limited sitting. The insulation of the rooms from the outside is also not good. Pop Music from the residents nearby could be heard at 7am!
Dear Mr. Kevin Tan, Warmest Greetings from Best Western Premier The Hive! First of all, we would like to express our gratitude for trusting your recent stay at Best Western Premier The Hive and sharing your experience with us. We do apologize for the inconveniences you experienced at our hotel. We will pass and discuss it with our Housekeeping and F&B department and will find any solution and prevention for the problems mentioned above. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. Warmest regards, IB Santoso General Manager
"AAA+++ Service"
Great service at this Best western hotel all staff are great.. many thanks to Miss Christina for special check out :-) Great food and location Second visit to this hotel and i will stay again AAAA++++
Dear Mr. Phillip Glasson, Warmest Greetings from Best Western Premier The Hive...!! First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's service, food and location. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. We will pass this review to Christina and our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, IB Santoso General Manager
"please be honest to your guest.."
I was request 5 rooms for the same floor and confirmed already by the reception in the afternoon, but suddenly when I arrived in the evening they change 1 room to another floor due to the AC maintenance. Then I asked to let me check the room, and 1 of front office staff keep persevered that room out of order. If the room OO why the guest can't see? Just see. Its not problem right? His face looks like hiding something and keep saying many reasons, and I still want to see the rooms first. Then finally the other guy, I think his supervisor, after whispered discussion with the one handled me before, he tell me the truth that the room 1211 was taken with other guest, and tell me another reasons, another reasons that totally different with they said before.. Please be honest with your guest, then we can discuss for the alternatives. My families stayed four rooms around that taken room, and in the early morning we have wedding preparation means that is gonna be a noise.. I request the same floor to avoid complaining from other guest to your hotel, but no one from you to consider that. Both of them just apologize without any solutions. At the end, I'm the one who ask the reception to explain the guest with a reasonable kindly reason and move them to other floor. For your concern, to avoid another complain from another guest in the morning. My highly appreciated and big thanks to the guest who are kindly understanding guest that agreed to move to another floor. To be fair, the room was cleaned and well set up by the housekeeping. Check out processed was quick. No problem with the wake up call and taxi request. I stayed on 20th Aug, 1212, 1211, 1207, 1205, 1208, 2111, 2112, 2115.
Dear Mr. Icofia, Warmest Greetings from BEST WESTERN PREMIER The Hive...!! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive and sharing your experience with us. We really appreciate your good feedback on our service and room. We do apologize for the inconvenience you experienced at the front desk. To avoid the same experience in the future, we encourage you to inform us your requests at the first hand so we can get them prepared based on the availability. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the BEST WESTERN PREMIER The Hive as your first choice in your next visit. Warmest regards, IB Santoso General Manager
"OK Hotel but needs more lifts"
Nice hotel and room upgrade appreciated, nice spacious room. major issue was only two (2) lifts that meant if you were on the higher floors you could wait a long time for a lift and especially one that was not crowded out. With one lift out of service one day, after trying to get a lift for over 25 minutes with no luck it was down the stairs for 15 flights. Breakfast was not one for western tastes but was adequate. Hotel was packed so I suggest avoid staying there on Saturday night.
Dear Mr. Alan E, Warmest Greetings from BEST WESTERN PREMIER The Hive...!! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive and sharing your experience with us. We really appreciate your good feedback on our service and room. We also do sincerely apologize for the inconvenience you experienced regarding our guest lifts. We will discuss this issue with the engineering department and our building management and find a proper solution very soon. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future. We do hope that you still make the BEST WESTERN PREMIER The Hive as your first choice in your next visit. Warmest regards, Bambang Mulyanto Executive Assistant Manager
"Had a pleasant stay with my wife at this hotel"
My first return visit to Jakarta after many years. The reception upgraded me and my wife to a large family sized room on the 22nd floor executive club level - without us even asking. the room had an exercise bike too! And a large counter-top enough for a small kitchenette. All it needed was a microwave oven and some crockery and it would have been paradise.
Dear Mr. Martin M, Warmest Greetings from BEST WESTERN PREMIER The Hive...!! First of all, we would like to express our gratitude for trusting your stay at BEST WESTERN PREMIER The Hive and sharing your experience with us. We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel's service and room facilities. Guest's satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest. All your feedback and suggestion at TripAdvisor will be used for the improvements in every department at BEST WESTERN PREMIER The Hive. We do hope that you still make the BEST WESTERN PREMIER The Hive as your first choice in your next visit. Warmest regards, Bambang Mulyanto Executive Assistant Manager
"Terrible Service, Poor"
This hotel, chosen above others because the price was reasonablw for a 5-star hotel, is not worth it. Ir is definitely not a 5-Star hotel. The rooms are OK, but all the rest is terrible. It already starts with the entrance. A small very poor lift-alley to go up to the reception at the 5th floor, that will never reach a 5 star status. It is small and has no atmosphere or class. The service is poor. One of our party was an hour before the others in the hotel, but get no access as the person who booked (and paid) three rooms was not there personally yet, due to traffic problems. Waiting in the poor lobby for more then an hour. Unacceptable. Dinner possibilities poor.. Standard rooms (according to the reception) only has twin beds, no king size. Will never go here again.
Dear Mr. Edo D, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations, particularly your experience during check-in process. We will be discussing this matter with front office department in order to improve the quality of our service. We would also like to thank you for the suggestion regarding our elevators. We hope we will be able to deliver a more luxurious atmosphere for the guest in the near future. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we will ensure you will have a better experience on your next stay. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. Warmest regards, Bambang Mulyanto Executive Assistant Manager
"Comfortable for business traveller, but definitely need improvement to reach 5star!"
To be a 5 star hotel, I expect some improvements from them, such as, (1) Speed of serving food in the restaurant. I waited more than 60 mins to have the first dish served. Super late dinner! (2) Choice of breakfast is OK, but lack of international breakfast choices. (3) Pipe of shower head is loose. Should have checked and fixed. (4) Tissue paper should have been refilled. But not leaving 3 pieces... Overall service I had during my stay, was OK. Staffs were friendly and helpful. Look forward to seeing improvement next time.
Dear Mr/Mrs. Kam Tim Lachlan L, Warmest Greetings from BEST WESTERN PREMIER The Hive...!! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive and sharing your experience with us. Regarding the inconvenience you experienced at the restaurant, we sincerely apologize that we could not deliver the service you expected, as well as the unchecked and unfixed tool in the bathroom. We will be discussing these matters, including your suggestion about the variation of the breakfast with the departments related in order to improve the quality of our service, rooms, and breakfast. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. Warmest regards, Bambang Mulyanto Executive Assistant Manager
"Great facilities, terrible service"
The rooms and facilities are of a good standard, a little tired already but very large rooms. The service is terrible and is the reason I won't return here. It's my second stay here, got raw chicken on my first stay with not a care, this time I arrived to an empty mini bar and had to ask and ask again for the mini bar to be filled, towels exchanged, the room service people were rude and disrespectful when I was asking for a drink order and they got it wrong. Asked for the manager and never got a response. Food lacking for breakfast buffet. Girls in the resto are good, pool is next to check in and not great to relax by.
Dear Mr. Jason, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. Warmest regards, Bambang Mulyanto Executive Assistant Manager
"5 stars hotel, seriously ? "
Check in hotel is quite long processed to wait until room available. We've made reservation for 3 rooms and have to wait an hour until we've got complete 3 rooms and 1 room had to change until twice for AC matter. Anyway, appreciated to Ms. Pingkan and Mr. Yusuf as front desk attendants who quick response to change the room. Room doesn't represent as five stars hotel and also the other facilities. And I don't think so, if this classified as 4 stars hotel. May be it worth as 3 stars hotel. Breakfast doesn't seem like the previous comments as good as they said that great with elaborate breakfast menu. I didn't find that, to be frankly. May be GM or new management has to change the breakfast buffet became simple and too ordinary. Seriously, this is not five stars hotel.
Dear Mr. Sebastio, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. Warmest regards, Bambang Mulyanto Executive Assistant Manager
"it is a 3 star hotel"
It is not a 5 star hotel, the hotel is very hot, in the room and all the hall way , the phone room is off( (1205,1206,1207,1202), some room is smell(1205), the towel is old, my experince is with my family, and we book 5 rooms, first we arrive at 14.00 and just one room ready (605) after we wait half hour and the other rooms finally ready at 18.00 , there is no apologize been said. the first room is very hot, until they clean the air conditoner We being seperatly different floor, and 4 other rooms phone room off even until we check out. The key will not work to other floor, and will lock precise at 12.00 In 03.00 my air conditioner room (1202) is hot, and if i want to complain i must go down to loby the air conditioner is finally cool at 09.00 There is no complimantary for the delay to check in that's make us wait 4 hours I understand if the hotel is very short of staffs PS.The breakfast is average Thank you
Dear Mr. bin0bin0, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Bambang Mulyanto Executive Assistant Manager
"One of the worst hotel experiences ever!"
One of the worst hotels I've ever stayed at. The phone and aircon in the room was not working. Had to wait to get a table at the breakfast (never tried that before). At the time of writing this review, we have been waiting for more than 3 hours to get a new working room!!!
Dear Mr. Jimmy, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Bambang Mulyanto Executive Assistant Manager
"Poor experience"
I'm checkin few days ago and when i open my door i feel like I'm home, cause it's not first time here, staff was friendly and warm welcome but for this time everything was different, room was clean but not with all amenities in bath room, when I'm check in i found towel hanging at back door, and dirty towel, i call to reception but they can't give me explanation and i need to wait more than one hour to get new towel and need to call and call again for everything and event they not offers me to change the room.this is the worsening experience! Management level need to improve their knowledge, how to create guest experience from little things.
Dear Mr. Diego, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Bambang Mulyanto Executive Assistant Manager
"not good"
dirty, smelly room, elevator broken, credit card device broken, noisy outside and inside, breakfast room overcrowded. It is not even worth the cheap price. Worst hotel I have recently been to. At least, junior staff is willing.
Dear Mr. Oliver W, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Brafely Sahelangi General Manager
"Great place for relax"
I stayed 3 nights in this hotel. I wasn't sure for the first time because I quite wondered when I came to first floor and I have to go to other floor to meet reception desk. However, when I arrived on the floor, I was welcomed by nice view around and modern clean place. Good, friendly and professional staffs, welcoming snacks and drinks are good. I got a room with green view outside. The room was spacious and clean, modern with coffee maker, flat screen TV, good bed, etc. I wasn't regret to stay in this place. The restaurant is also great with varieties of menu, local and western and face the swimming pool. Breakfast was also great. I recommend this hotel. Even though the location is quite far from central city. Still isn't a problem because you can order taxi through hotel.
Dear Ms. Vironika, Warmest greetings from BEST WESTERN PREMIER The Hive! Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in TripAdvisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, Brafely Sahelangi General Manager
"Average Hotel, Not For Westerners"
Room: Average hotel, bed and bathroom was clean and comfortable. Towels had quite a few stains and so did the wall paper in the room. Not a big deal since the bed was clean and comfortable. Service: I booked the hotel via hotels.com and selected a room with a double bed. Upon check-in the receptionist said there were no rooms left with double bed. He wanted to put my husband and I in a room with 2 single beds. After requesting a refund for the price difference of the rooms (since we had already paid in advance for the double room) the receptionist miraculously a found a double room that was available. After this ordeal was resolved, the receptionist then asked for Rp .600,000 in cash for a deposit. I overheard the deposit amount was Rp. 500,000 when another guest was checking in and when we told him we only had credit card the DP amount suddenly changed to Rp.500,000. Terrible staff for trying to scam guests and pocket some money. Maybe if you are local Indonesian they will not try to rip you off but I cannot recommend this hotel to anyone who is a westerner.
Dear Ms. Adeline, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. Regarding our service at the reception desk, we will retrain our front desk agents to ensure you and the other guest will not have the same experience in the future. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Brafely Sahelangi General Manager
"Nice Hotels"
We are stay in this hotel because my husband is on completing his job with his office team. I'm very satisfied with our room, it's quite clean and neat, but a lil bit dissapointed with the breakfast and facility. Why does the breakfast is almost empty before 9 AM? And because I'm going with my children, I also have to taking care her kindly. The point is I dont see any playground in this hotel.For the next, Maybe you have to think to build some playground for the kids at your hotel.
Dear Ms. Yustisiani,, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We apologize for the inconvenience you experienced during breakfast. We will coordinate with our chef to make sure the availability of the food served. We would also like to thank you for your suggestion regarding the playground. We hope we will able to provide as soon as possible. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at TripAdvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Brafely Sahelangi General Manager
"Great Stay at Best Western Premier The Hive"
This is my 2nd time I stay in this hotel. It was a wonderful stay. room is clean and staffs are all very friendly and polite. good view at the night, modern design, roof top swimming pool. breakfast menu choices very much and it feels good. Overall, we satisfy staying and spending a night at Best Western Premier The Hive, and recommend it for family trip. Thank you
Dear Mr/Mrs/Ms RSN8, Warmest greetings from BEST WESTERN PREMIER The Hive! Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stay at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stay in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We truly appreciate your modest compliments about our room, staff, good view, swimming pool and breakfast menu choices. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, Brafely Sahelangi General Manager
"Hospitality?"
Quite confusing when you try to find the lobby. I think this hotel is attached with apartment, therefore, when you enter the 1st floor with very laid back attire, no one will notice that you're looking for the hotel lobby. Just go straight to 5th floor, that's the lobby and surprisingly, the swimming pool is next to the small reception lobby, so can you imagine how often they should mop it? I don't know how old is this hotel but, my guess probably 5-7 years, concluded by exploring their facilities that start to deteriorating. Breakfast was fine, enough for the cost. Just wondered why they seasoned my (over cooked) omelette. My critical point is hospitality. Front desk... please...is that difficult to smile? And I caught horrible check out ambiance, 4 persons behind the desk and 3 guests.... it's normal, but... why seems so hard to serve us.... They provide pool view as requested, thank you...good quality amenities and complete, nice. Free mini bar (2 coke, 2 fruits, 1 peanut bag, 1 choco bar). nb. complimentary drinks (juice, coffee, tea)and snacks available at the lobby
Dear Ms. Mei, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. BEST WESTERN PREMIER The Hive is part of Tamansari Hive building which apply the concept of mixed-use, sharing between an apartment and food mall. We sincerely apologize for the inconvenience caused for not exceeding your expectations. Trust that we will train and encourage our staff to pay more attention to our guests in the future. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Brafely Sahelangi General Manager
"Best Western Keep Disappointing"
This is my second Best Western establishment in Jakarta and was very disappointed by the room. While the service is very good and the staff is very nice as well as try very hard to provide quality service but the rooms are very disappointing. My first room Air Conditioner was very bad, the corridor was cooler then the room. After complaining we were moved to a cooler room. I also ordered an extra bed but it took 3 hours before it was installed in my room!
Dear Mr. Rahmad, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Brafely Sahelangi General Manager
"Good business value in East Jakarta"
A good Best Western Hotel which delivers on Value and helpful staff. Rooms are spacious and wifi is reliable. For food, it is walking distance and access to WikiWikiWok Food Centre situated beside the hotel.
Dear Valued Mr. / Mrs. Kenny Tan, Warmest greetings from BEST WESTERN PREMIER The Hive! Our staff and management would like to send you our gratitude for trusting your stay with us. We are really pleased to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, Brafely Sahelangi General Manager
"Disappointed & Below Expectation"
Stayed 1 night at 8th floor overlooking to the city. Fresh small lobby located at 5th floor. First room had airconditioner problem & the technician could not fix it so we had to move to other room. And the very uncomfortable problem was when a staff came into our room using his master door lock card without knocking the door & any permission. He told he did not know that the room was occupaid. It shows very poor system coordination. Free in room WIFI connection was good. A swimming pool is available at 5th floor beside the lobby. Overall we really disapponted, felt uncomfortable & this hotel is not comply as 5 star hotel standart.
Dear Mr. John Andre, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. We will train and encourage our staffs to pay more attention to double check before they open the door. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future. Warmest regards, Brafely Sahelangi General Manager
"Oddly endearing"
Its a Best Western, but done Indonesian style, it is a mix of crazy kitch 70's mix of modern elegance. Stayed here several times guest security is paramount. It is close enough to shopping, close to the airport. If you have ever been to Jakarta you know how bad the traffic can be, Location is vital for getting anywhere or getting anything done. Jakarta has possibly the second worst traffic in the world so location is important. The staff are always eager to help, and the hotel is immaculate, used the meting rooms and the service for business was fantastic. The restaurant I have only eaten at once, I found it odd the lack of local cuisine, I am fond of Indonesian food, it was ok I think toned down to suit the western pallet. I much prefer local food to be bold and proud of its origins.
Dear Valued Mr. Crewchief, Warmest greetings from BEST WESTERN PREMIER The Hive! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really pleased to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. About our local cuisine, we will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, Brafely Sahelangi General Manager
"Nice hotel with cheap price"
I stayed for 1 night on jan 1, 2016 to jan 2,2016 with my family. Once we came to the hotel and checked in, the room still not available due to late checked out from the previous guest. We had to wait their call to inform that the room already available. But we never receive their call, until we came back to hotel 3 hours later and asked the room status. Finally the room was available. That was not a good first impression for us. Otherwise, the room was clean, breakfast was complete and delicious, pool was clean and not so deep. So it was a good and secure place for guest to swim even there was no guard in poolside.
Dear Ms. Dewi Widowati, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to your concern about our check-in time, we will ensure you that we will give more trainings to our staffs, so in your future stay you will not experience the same thing anymore. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future, Warmest regards, Brafely Sahelangi General Manager
"Business Hotel near Halim Airport"
Excellent business hotel close to Halim Airport where my meetings were conducted. Food and beverage at this hotel was good and rooms were well maintained. Accessibility was good and obtaining a taxi for transport was no problem. Would be a return customer to this hotel for business in JKT.
Dear Valued Mr. Rajayogam Warmest greetings from BEST WESTERN PREMIER The Hive! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really pleased to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stays in your mind. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We truly appreciate your modest compliments about our food and beverage and rooms. We will keep improving ourselves to serve our guests better in the future. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future. Warmest regards, Brafely Sahelangi General Manager
"4rd stay"
4rd stay and getting worst at this time. Room was dirty & Breakfast was awful... totally different from my last visit last year. Still long waiting for elevators. Hotel needs make a lot of improvement since a lot of new coming Hotel surrounding.
Dear Mr. Will Tito, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to your concern about our room, we will ensure you that we will give more trainings to our staffs, so in your future stay you will not experience the same thing anymore. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future, Warmest regards, Brafely Sahelangi General Manager
"Unbelieveable price for the 5*"
Nice hotel with a very affordable price for a memorable five stars hotel, my experience was amazing, I still can't believe that a place i lived for one night is a five star hotel, a little problem upon check in, i was a little wait too long because they do not find my name in the list of bookings, the good thing is they give me the opportunity to enjoy a welcome drink. Similarly confusing things when I went from the basement to the lobby i was turning arround because i don't know where the lobby is, I finally got into a door that there isba concierge and he told me correct direction. the room is very special, exceptional room amenities, facilities very unexpected for a hotel with a cheap price, breakfast is also very impressive, I was greeted with smiles and hospitality. Overall i'm satisfied, I hope in the future management improve methods of check in and also how they provide free parking to guests as a bit confusing when you first entered i didn't know at all if it had to ask the stamp of the hotel, in the first times i went my car out have to pay some money, but it doesn't matter, only i suggest to the front desk asking if there is a vehicle or not. Thank u so much.
Dear Mr. Tegar, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. And for your information, BEST WESTERN PREMIER The Hive is located in the building which apply the concept of mixed-use, where in one building there are an apartment, a food mall and hotel. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future, Warmest regards, Brafely Sahelangi General Manager
"It is ok but the location is a mess"
(+) Good breakfast. The room was clean. The minibar is nice. (-) The pool is a joke as it faces a very loud and busy street - so no way to relax there. The hotel is far away from the city center and located next to a highway. You can hear the highway inside the room. So you need earplugs to get some sleep. Most annoying whenever you have someone pick you up (e.g. Uber) they denand 3000 rupies just that the car can pick you up or drop you off. As there is only the highway there is no real live next to the hotel. The knowledge of English of the reception staff could be improved.
Dear Mr. Travel W, Warmest Greetings from BEST WESTERN PREMIER The Hive...! Dear Mr. Travel W, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. In fact our location is indeed located in the business center and close to the highway. For the future, our FO team will help you to get a room which facing the opposite side or city view. About the English knowledge of our reception staff, we will ensure you that we will give more training to our staffs. Guest satisfaction is always our main objective, and we keep trying to improve ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. Last but not least, we would like to thank you for bringing these matters to our attention. We are looking forward to welcome as our guest in the near future. Warmest regards, Brafely Sahelangi General Manager
"Nice place for staycation"
1. We arrived there after 14.00 and the room still not ready since the previous guest was late checkout. I told the FO to call me once ready but they didn't. 2. The room was big and clean, ac was good, bathroom also clean but no bathtub. 3. The pool was not so deep. Only 1.2m so it's save for children. The child pool was also ok for baby and toddler. 4. Breakfast was ok and complete but the prata bread was very salty. 5. I requested for the bathrope but it came after almost 30 mins waiting and sending complaint.
Dear Ms. Dewi, Warmest Greetings from BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. We sincerely apologize for the inconvenience caused for not exceeding your expectations. In regards to your concern about our slow response service, we will ensure you that we will give more trainings to our staffs so in your future stay you will not experience the same thing anymore. Guest satisfaction is always our priority, and we keep improving ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future, Warmest regards, Brafely Sahelangi General Manager
"bed experience but decent breakfast"
well what can i say..i went suddenly to the bathroom when im arived.. and guess what??there still (sorry) feces left in the toilet.. and when i told the receptionist to get rid of it, it took 30 minutes for the staff to cleaned it. imagine the smell of feces in your hotel room.. but i had to admit that this hotel have very good breakfast menu.
Dear Mr. Rengga, Warmest Greetings BEST WESTERN PREMIER The Hive...! First of all, we would like to express our gratitude for trusting your recent stay at BEST WESTERN PREMIER The Hive, and sharing your experience with us. In regards to the inconvenience you experienced, we sincerely apologize that we could not deliver the service you expected. We will train and encourage our staffs to pay more attention to double check before we release the room. Guest satisfaction is always our priority, and we keep improving ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future, Warmest regards, Brafely Sahelangi General Manager
"Perfect place n value for money"
I stayed in this hotel for two days during my trip to jakarta the staff was nice but it takes a time in check in apart from that I like everything here perfect place along with perfect food and convenient location I will visit soon next month the suite where I stayed was awesome
Dear Mr. / Mrs. Shaaaaaaan, Warmest Greetings BEST WESTERN PREMIER The Hive...! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really thrilled to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stays in your mind. Delivering services and facilities which exceeding guest expectation is always our priority. Through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We truly appreciate your modest compliments about our hotel, either the service or the facilities we bring to our guests, We believe all the little things we do will help us to let you experience an exceptional one and it is a pleasure to know that you are satisfied with our service would be a pleasure to us. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and I am looking forward to welcome you and your family back in the near future. Warmest regards, Brafely Sahelangi General Manager
"lovely experiene"
my name:hamed room no:1907..wonderful experience service from check in till c/out.mrs christina front office very nice show me arround the room.next come will stay againt in this hotel.lovely experience
Dear Mr. Hamad, Warmest Greetings BEST WESTERN PREMIER The Hive...! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really thrilled to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stays in your mind. Delivering services and facilities which exceeding guest expectation is always our priority. Through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We truly appreciate your modest compliments about our hotel, either the service or the facilities we bring to our guests, We believe all the little things we do will help us to let you experience an exceptional one and it is a pleasure to know that you are satisfied with our service would be a pleasure to us. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and I am looking forward to welcome you and your family back in the near future. Warmest regards, Brafely Sahelangi General Manager
"Consider worth of money for the price"
I had been stay at this hotel some where September for 2 nights.. The price is reasonable for the room provided .. With bath tab and quite spacious room. The hospitality given is not bad but the only disadvantage is the shop is far away from the hotel .
Dear Mr. HK W, Warmest Greetings BEST WESTERN PREMIER The Hive...! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really thrilled to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stays in your mind. Delivering services and facilities which exceeding guest expectation is always our priority. Through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We truly appreciate your modest compliments about our hotel, either the service or the facilities we bring to our guests, We believe all the little things we do will help us to let you experience an exceptional one and it is a pleasure to know that you are satisfied with our service would be a pleasure to us. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and I am looking forward to welcome you and your family back in the near future. Warmest regards, Brafely Sahelangi General Manager
"Value for your money"
The location of this hotel is good, not in the center of the city but is only minutes away from Kuningan, SCBD area. Room is great, ask for the high floor and breakfast is a must. Very wide variety of food for breakfast. pool is small, but what do u expect. Service is excellent and the staff are great.
Dear Mr. Robert D, Warmest Greetings BEST WESTERN PREMIER The Hive...! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really thrilled to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stays in your mind. Delivering services and facilities which exceeding guest expectation is always our priority. Through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We truly appreciate your modest compliments about our hotel, either the service or the facilities we bring to our guests, We believe all the little things we do will help us to let you experience an exceptional one and it is a pleasure to know that you are satisfied with our service would be a pleasure to us. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and I am looking forward to welcome you and your family back in the near future. Warmest regards, Brafely Sahelangi General Manager
"Fantastic Breakfast"
We spent a week to visit relatives in Jakarta. The location of the hotel is out of the major touristic spots. So, if you expect to walk around to major shopping centres or restaurants near by, this is not the right place. However, the price, room quality, and breakfast menu made up for it. The reliable Blue Bird taxi was also easily available through the friendly concierge. We stayed in the Super Deluxe Room. The room was spacious with one of the most comfortable king size bed, a comfortable three seater sofa and a desk. Unlike many hotels which luggage shelf/rack only fits one large luggage, the room's luggage shelf easily fit our one large and one medium sized luggages comfortably. This made packing and unpacking very relaxing. Good connection WiFi was inclusive, as well as non-alcoholic drinks and snacks in the minibar. A very nice touch. Daily we received 2 bottles of mineral water which is quite good in a country where tab water is non-drinkable. The first night the electric tea kettle didn't work and we had to ask the housekeeping to replace. It took an hour for them to deliver the replacement. A bit of disappointment. The hotel also only has 2 lifts. Thus during check in and check out time, it was quite a long wait to get a ride. The swimming pool was good enough for exercise to burn those calories from the sumptuous buffet breakfast. The breakfast array was impressive. It might not the a five star quality, however the variety and taste are quite good. What made the breakfast even more special was the daily rotation of its offering. For a week we spent there, we had at least 2 different items at the buffet tables. The food ranges from traditional Indonesian dishes, dim sum, fresh fruits and yoghurt up to simple pastries, cakes and pancakes. The service during breakfast was also fantastic. Kudos to the Food & Beverage manager. Checkout time was a little bit slow. So, prepare extra time for this. Overall it was a fantastic experience.
Dear Mr. / Mrs. Jflesdeux, Warmest Greetings BEST WESTERN PREMIER The Hive...! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really thrilled to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor. We sincerely apologize that for the inconvenience caused for not exceeding your expectations. In regards to your concern about our slow response service, we will ensure you that we will give more trainings to our staffs so in your future stay you will not experience the same thing anymore.. Guest satisfaction is always our priority, and we keep improving ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future, Warmest regards, Brafely Sahelangi General Manager
"Perfect"
location near halim perdana kusumah airport, very near to city attraction. the staff, the room and the breakfast was very good and perfect. but the problem is the swimming pool is very small. and we cant get any good view of the city. but for the room everything is perfect
Dear Mr. / Mrs. Mildblend, Warmest Greetings BEST WESTERN PREMIER The Hive...! Our staff and management would like to send you our gratitude for trusting your stays with us. We are really thrilled to know you have enjoyable stays at BEST WESTERN PREMIER The Hive. At the same time, we really appreciate your feedback in Trip Advisor, and to tell us that our hotel stays in your mind. Delivering services and facilities which exceeding guest expectation is always our priority. Through your feedback, we are really glad to know you experienced the enjoyable ones during your stays. We truly appreciate your modest compliments about our hotel, either the service or the facilities we bring to our guests, We believe all the little things we do will help us to let you experience an exceptional one and it is a pleasure to know that you are satisfied with our service would be a pleasure to us. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and I am looking forward to welcome you and your family back in the near future. Warmest regards, Brafely Sahelangi General Manager
"Not 5 star"
Staff is good:) So is Breakfast. good management. But definitely not a five-star hotel. reasonable four star but beware location.long ride to city center as traffic is a mess always. Rooms are nice as they are new but very simple furnishing. Wi-Fi is only three Mbps which is ok for basic email but problematical for business use.and VoIP. Water pressure is low and showerheads are the cheapest model Motel 6 type. In room safes are not screwed into anything so someone could theoretically just pick it up and walk off with it. Windows and sliding doors are very cheap and you constantly hear the noise from the highway below. Only two elevators so need pateince. Frankly for me issues Wi-Fi and highway noise and elevators and shower are important for a business trip
Dear Valued Mr. / Mrs freqtraveller50, First of all, on behalf of Management and staff of BEST WESTERN PREMIER The Hive, I would like to send you our gratitude for trusting your stay with us, and for spending your time to share your experience during your stay. We sincerely apologize that for the inconvenience caused for not exceeding your expectations. In regards to your concern about the WI-FI connections, we would like to inform you that we upgrade our bandwidth to become 15 MBps (1:1) which improve the internet connection. We also do regular check on the internet connection. Furthermore to your concern about the in room safes, we would like to thank you for giving so much concern details, and we will give this advise to our management to be reviewed. Guest satisfaction is always our priority, and we keep improving ourselves to bring our guests better service and facility. We will ensure that all the facilities and service quality we give will be better in the future. We hope that you still make the BEST WESTERN PREMIER The Hive as the first choice in the next visit. At the end, we would like to thank you for bringing these matters to our attention. All your feedback at Tripadvisor will be used as the improvements for our team to fix all the problems and we assure while upcoming staying with us will be better services and experience. We look forward to welcoming you again in the future, Warmest regards, Brafely Sahelangi General Manager
"5 stars Hotel on the Budget"
We had a great time staying here. Booked a suite room that cost only $80 per night and you got yourself a 40sq m room with sofa, full bathroom (Grohe!) & walking closet. The room was at 21st floor with amazing green view of Jakarta.. It was a perfect choice for a family with 3 young children and 100kg of luggage. What we love: -comfy bed -comfy sofa bed -outstanding customer service -great breakfast (they even provide ice cream & Bakso .. Feels like real holiday for the kids;) -excellent housekeeping. Eventhough in the morning the room was always like a wreck ship, they always managed to clean it to the perfection.. Even arranging the toys in a sweet way. The elevator was little bit slow though, and the location is not central. In the end, we didn't regret our choice to stay here & totally recommending this to other traveler
Dear Valued Ms. Shanti_Eka, Warmest greetings from BEST WESTERN PREMIER The Hive! Thank you for choosing and staying at BEST WESTERN PREMIER The Hive Hotel and for taking your time to write us your feedback. We are very glad to know that you had such a wonderful time staying at our hotel and that you totally recommend our hotel to other traveler. Delivering service and facilities which exceeding guest expectation is always our priority, and through your feedback, it is such a pleasure to know you experienced the enjoyable ones during your stays. We truly appreciate your compliments about comfy bed and sofa, customer service, and buffet breakfast menu. We will keep improving ourselves to serve our guests better in the future. We do hope you will come and visit us again, the entire team is looking forward to welcome you back to the hotel in the future. Warmest regards, Brafely Sahelangi General Manager
"Excellence service but bad elevator"
Stayed at this hotel and satisfied with the excellence service by the staff, but bad elevator which very slow and no alternative if stuck and out of order. Location of the hotel is very strategic easily accessed through any toll road (Tj. Priok - Semanggi - Cikampek - Jagorawi) and near to the famous Gemstone Market Rawabening, TMII, Halim Airport, also PGC. Recommend this hotel to my relations and colleagues.
Dear Valued Mr./Mrs. R. S., Warmest Greetings BEST WESTERN PREMIER The Hive...! On behalf of management and staff of BEST WESTERN PREMIER The Hive, I would like to thank you for trusting your recent stay and for sharing your experience with us. We are really glad to know you had an enjoyable stay with us and to know our facilities are guest-satisfying. Delivering services and products which meets guest expectation is our objective. We believe all the little things we do will help us to let you experience an exceptional one and it is a pleasure to know that you are satisfied with our service would be a pleasure to us. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and I am looking forward to welcome you and your family back in the near future. Warmest regards, Brafely Sahelangi General Manager of BEST WESTERN PREMIER The Hive
"excellent service and fabulous dinner"
The moment dinner at The Heather Restaurant when i entered the restaurant warm smiles greeted me. The food were very nice and tasty and well prepared. Presentation of the food was really good and clean. The staff were very hospitable. especially the staff who uses a black long shirt ( I lost with his name ) he was very friendly and attentive, care full of my son, really appreciated. Very good job with all the staff of the restaurant!
Dear Valued Mr./Mrs. Carla F, Thank you for sharing your experience with BEST WESTERN PREMIER The Hive. We are really glad to know you had an enjoyable dinner time at HEATHER Restoand to know our facilities are guest-satisfying. Delivering services and products which meets guest expectation is our objective. We believe all the little things we do will help us to let you experience an exceptional one and to know that you are satisfied with our service would be a pleasure to us. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you and your family back in the near future. Warmest regards, Brafely Sahelangi General Manager of BEST WESTERN PREMIER The Hive
Have any questions?
Is breakfast included in the rate?
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
How do I book a free night using my Best Western Rewards® loyalty points?
Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
Can I pay with Chèques-Vacances?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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