Best Western Premier Hotel The Hive,  Jakarta

4.0/5  - based on 206 guest reviews.
Jl. DI. Panjaitan Kav 3 - 4, 13340, Jakarta, Indonesia - See map
+62 21 29821888 +62 21 29821999

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> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Spa
    Spa
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Massage services
    Massage services
  • Valet parking
    Valet parking
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TripAdvisor Traveler Rating
based on 207 traveler reviews
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Conveniently positioned in East Jakarta, close to the main highway linking the city with Bandung and Bogor, the Best Western Premier The Hive is impressive new upscale hotel with extensive amenities. All rooms are large and well-equipped, with comfortable beds, wooden floors, free Wi-Fi and LED TV's, and the spectacular suites featuring panoramic windows and views across the city. Premium guests are also able to access the executive lounge, which provides an array of personalized services. The hotel is an ideal venue for business and social events, with spaces suitable for all types of function, from high-level gala dinners. There is also a 24-hour business center, a restaurant serving exquisite local and international cuisine, a stylish lounge, luxurious spa and modern gym. For guest seeking great comfort and connectivity with elevated facilities, the Best Western premier The Hive is the best possible choice.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 207 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
70
Verygood
 
64
Medium
 
46
Poor
 
15
Horrible
 
12
Business Business 80
Couples Couples 22
Family Family 60
Friends getaway Friends getaway 17
Solo travel Solo travel 15
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Premier The Hive,Jakarta
  • 4
    « Ok but my room quite dirty »

    I hate dust that I can feel under my feet. May be my bad moment, I stayed at 8floor and my room quite dirty, I can feel the dust under my feet. I did not call the room service to clean it for me because I will only stay there max 2 days. anyway, please pay attention of the cleanliness.

    5
    « Nice hotel & good location »

    When first time I came to this hotel, the security very helpful. Staff also very friendly, helpful. Food is very good, and the good point is this hotel nearby Halim Perdanakusuma Airport. This hotel is good for business, family even solo.

    2
    « Nooooooo! Not coming back »

    I expect to have a proper hospitality of what so called 4/5 stars hotel. Not even close, there's no premium experience and if people said ?what do you expect? You paid 600.000!? Then don't even dare to label yourself premium. Your ladies and gentlemen need to groomed and smile a bit when we need assistance, add a little salt on your dishes, give us that premium experience as what you have claim yourself to be. The lift is really wasting time, as i waited too long just for my lift, slippery floor upon my arrival at the concierge and on the lift's floor because of the other guests from the pool. Absolutely unpleasant! I almost slipped! This place has too much too over so just try to get your stuff together, people.

    3
    « Convenient location, average hotel »

    I stayed here in December 2017 on a business trip. My associate insisted that I stay in this hotel as this is located at a place after the Toll plaza on the highway, so we could save half an hour of waiting at the toll plaza. Hotel is average. Nothing much to complain or to be happy about. It is not locate s in the most happening places. But to reach airport or to go to industrial areas, it is very convenient. But not a very happening place. It look s more like the outskirts of the city.

    5
    « Excellent Place to Stay »

    I have stayed at this hotel on numerous occasions for half business and half for leisure last Monday. I have choose this hotel because it is close to Halim International Airport Jakarta which my flight will arrive and depart from there. Arrived in the airport about 9.00am and it is too early for check in time, anyway I have try to phone their reception asking either I can come over immediately and they allowed me to do early check in. It was so impressed me for the first time.. excellent service ! Enter the room and it was more than my expectation with what I paid. I was inside a newly minimalist,clean,comfortable and nice view guest room as a standard 4 stars hotel. After that I have an appointment for lunch meeting. In the same building located in the 1st floor there are some good place to eat and coffee, therefore no need to grab taxi to go out from this very good and strategic hotel location. In the morning during breakfast , it was another excellent experience I had. The food was great and the restaurant is located in the same floor with the beautiful swimming pool. Not a single bad thing to say about my stay and this hotel. And I believe it's because from a good management. Therefore.. I highly recommend this hotel for occasions of business , leisure or whatever you may be requiring. Dian Ariati

    3
    « One night »

    Good location Minimal room lighting Bathroom wall not clean Food quite good Nice staffs Good poolside view TV channel not update No qiblah direction Simple check in process But I recommend this hotel! Near Halim Perdanakusuma airport

    1
    « Excellent service. Horrible after service! »

    I stayed here because this hotel is the closest one to Halim Perdana Kusuma Airport. Check out at 22 November'17. I stayed with my friend, and they asked for cash deposit IDR300. It was actually a great time staying at the hotel. But i change my mind as it come to after service, horrible! Apparently, they need the receipt to take the cash deposit when check out (no one told me this). So my friend couldnt take the cash deposit. On the same day, i called them and they asked me to mail them the receipt and my bank. But until i'm writing this review (7 Des'17) They havent returned my cash deposit. I called them many times, i need to repeat my case again and again, with every different person on the phone, and all they answer is "we will follow up and update to you later" but i receive NONE UPDATE. I dont know where to complain anymore, hoping this review will be read by the management!

    4
    « Good location, decent stay »

    Conveniently located near the business area in Jakarta, it has spacious and neat rooms. Do not expect very luxurious amenities, it is not meant for that. It is convenient with a mall, money changer, a few restaurants, a daily needs store and even a food mall. The hotel staff are friendly and the buffet breakfast is good. Arrive early to get enough breakfast, some of the items are not replaced towards the end of the buffet time. The pool by the buffet area is decent and good for kids and families. Overall, a decent pick for a short stay.

    1
    « terrible experience »

    i don't know why this hotel rated as 5 star hotel, overall services wasn't way better than 3 star hotels. cons: 1. the staff gave me a smooking room 716 but on that floor seem smell smoke even in the room the smoke smell is really strong! we try to sleep with that bad smell during a night with 1yo baby! because we cannot change the room due to full occupancy. 2. the hotel giving us a room change in the next day 1611, but the problem isn't end, i'm complaining about the Air conditioner isn't work properly and i call the receiptionist 3 TIMES! and there is no one come to check regarding this issue. 3. the sofa was really dirty even the linen and a towels. pros: breakfast taste better and the only friendly staff is on the concierge lobby.

    5
    « oct 01 2017 »

    excellent.. I had great time staying at the hotel. the room was quite big, food at breakfast was great. I will definitely stay here again when I'm around this area. The price was very reasonable and I got a free upgrade to a suite room.

  • 3
    « Nearby presentable hotel »

    Stay over night at this hotel during business trip. Using hotel meeting room for business presentation. Overall hotel facilities reasonable and also clean and neat. Slightly inconvenient to travel to City center.

    2
    « Service and attitude of the staff is so bad »

    Well, this hotel is NOT deserve a 5 star! Here comes the review: Negatives: 1. The staff if so unfriendly! They are rarely smile and greet! So much diffrent from grand whiz simatupang (the previous hotel that i stayed in the same occasion which is only get a 4 star hotel). The worst one is, at that nite, i forgot my access card to use the elevator, so i came to the receptionist and asked for the access. They are so terrible. They like "ping pong" the access card to each other! It is so unproffesional! 2. We were 4 adults and 1 child (at about 7 years old), so we booked 2 rooms. Well, for the breakfast we only got 4 packs. And based on regulation, my 7 years old niece got a charge for 95 thousand rupiahs! Honestly i didnt mind to pay that amount, its just okay for me, because it is based on hotel regulation! What made me mad is, the way of the staff say it to us. The woman staff discuss with other man in that breakfast room, look at us, and do some laughing, which is not neccessary i think! And after that she came to us and talk about that charge! I didnt see the name tag, but if the hotel management wanna know, they can trace and search for the breakfast room staff at 5 Ocotober 2017. 3. The bathroom is flooded! The water wont drain on the bathroom floor. 4. The fitness center staff is really not friendly! And the fitness center facility is so bad! They have treadmill, cycling machine, 4 in 1 fitness equipment and set of dumbell. The problem is, they only had maybe only 5 or 6 pair of the dumbell with various weight range from 1 to 10 kgs! Their small dumbell (below 6 kgs) is not fit the dumbell rack! So one of them is slipped, fell down and make a bit noise (nothing broken, because the 1 kg dumbell only hit the floor). Hearing that noise, one of the staff came out and enter the fitness center room! I thought she gonna ask us, if we are okay or not! But what surprise us is, she got a bit angry and talk to us to use it carefully with an annoying intonation and tone! What the f! Positives: 1. The security in concierge lobby is the only friendly staff i've met! 2. They have various dishes for breakfast. (Even though the taste is average)

    4
    « Cheap, Nice and clean »

    This is a good hotel in Cawang area, the hotel had comfortable bed and clean room and bath room. Good staff and so fast respond, i want early c/in at the hotel, and the the reception staff give me good room. Thank you for good service.

    4
    « Nice Nearby Place »

    Good hotel..nice room...clean..well equipped..good rate price balance..you can go out for lunch or dine in a small food court..but small parking lot..but overall was very good..nice service in front office..good job..

    5
    « Nice place for transit mix with holiday »

    the hotel is located near halim perdanskusuma airport, a comfortable swimming pool, an urban atmosphere, a building with a culinary center, making this place one stop place and making guests lazy to get out of the hotel. the hotel clerk is very friendly, making the atmosphere like home. very satisfied for the services, facilities and concepts provided. will definitely come back sometime in the near future.

    5
    « Great Deal, with Minor Inconvenience »

    I booked the Super Delux room because it isn't that much different from the regular suite in price (note that it is after browsing several other hotels in Jakarta). Now for those whom might wonder THIS ROOM HAS A BATHTUB, i wonder why it didn't mentioned anywhere, since it's actually a criteria when i browse for one. Now the room itself is, well, quite spacious, very spacious, in fact. My room's length, well, for easy imaging purposes, you can fit 3 king sized bed from long end to end and still left some space for a coffee table. It is very good deal i think. And quite nice. Now for the shortcoming. The view, sadly, obstructed by the pillar by the building, and only left a small opening for viewing the city. The room is spacious but feel quite empty, i personally think it need a bit more decoration. The light were insufficient for the room's spacious space, i find it a bit hard to read book at the couch at night, it isn't problem in the bed though thanx for the bedside lamp. The lightning on the bathroom is the most lack, for bathroom spacious like that, it usually has 2 lamp, instead of lne, and i think it will be nicer atmosphere if the light isn't white. Now for the services. Well i think the management should make more clear manual for preparing the room. When i entered the room the first time, the floor outlet was open. It is no problem for us, but should i am a guest with children, that would be dangerous, as the outlet were hidden from adult view under the couch. Also the safe not yet reset, rendering us unable to use the safe. Overall, it is nice room, nice hotel, with a bit manageable inconvenience, some, which i hope, the management could fix. Would visit here again.

    5
    « 1st Time Family Gathering at BWP The Hive »

    First of all, thanks for Best Western Premier The Hive Cawang for your best services to us. I came here with all of my Family, my parent and my brother. I think this Hotel was very nice and easy access near East Jakarta. You can go wherever and whenever you wanted, then in the Ground Floor there's so many choice of retail who serve food and beverages, coffee, and mini market. It's very helpful and touchable because we can access to this just go to Ground Floor. For rooms, I use Deluxe and Corner Room, for corner room we all together make fun and family gathering there to discuss anything about our lovely family. So next week we will be there again to have Family Gathering again with my wife's family. Thanks for Mr IB Santoso for your fast response. Very very recommended GM to serve customers complaining. Thanks you Mr.

    5
    « Celebrating Earth Hour at Best Western Premier The Hive »

    I stayed at Deluxe Room at Best Western Premier The Hive. The room is very spacy for two people. There is one sofa in the corner which is great for relaxing or watching TV. For you who have kids, you should not worry about the safety of the windows. Because all of the windows in this room is can not be opened. The mini bar and refrigerator served various drinks and snacks. For those who came here for work, I can tell you that the WIFI is so good. It was fast enough to use internet. And I like that they have a small mirror as addition in the bathroom. You should not bring your hair dryer, too. They have it. The Earth Hour Event itself was very entertaining. All the guests get free snacks near the swimming pool. There was also live music and prizes. Good event.

    4
    « Excellence Service »

    I stayed at Best Western Hotel The Hive Cawang from Tuesday, June 13th until Friday, June 16th. The hotel is connected with The Hive - a small plaza - where you can find restaurants like KFC, food stations, a convenient store, Indomaret, and drug store, Century. It makes you easier to have many options when you want to have dinner or want to buy snacks/mineral water or drugs. I booked a deluxe room. It is quite big for a deluxe room. So big that there are many free spaces that could have been filled in with furniture. I like the fact that Best Western provides several kinds of pillow. I hate it when hotels only provide one kind of pillow and it is the hard one. The food is great. Delicious. Lots of assortment for breakfast and dinner buffet. However, there is no egg station in here. Hmmm. Odd. But, most of all, I am satisfy with the Customer Service. All the staffs are very friendly, polite, and helpful. Now, if I have to stay in Cawang area, I will definitely stay in Best Western The Hive.

    4
    « Far and close to the airport in jakarta »

    Far if we arriving from soekarno hatta airport but close enough if we arriving from halim perdana kusuma airport. Clean room and complete amenity in bath room. Mind that the lobby at 5th storey not at the 1st storey. Watch out sometimes staff hotel upgrade to higher class due to the room you booked not available, of course every body wants to.

  • 2
    « Unprofessional Front Office »

    I arrived late in this hotel due to the delayed of my flight. I came to this hotel almost midnight and I only need a very short stay because my next flight was on 4 am. I was pretty sure that my secretary had book this hotel under my name with my specific request. I asked for a non smoking room and a single bed. When I came to this hotel I was disappointed because the front man said that I couldn't got a single bed because I arrived very late. I said to him that I have booked this room more than a week ago, they supposed to prepare regardless my coming. For the first mistake I said to him, because I only need it for a very short time I was accepted to be placed in a twin room. He asked me that I want a non smoking room, I said yes. He gave me a room key and I straight went to my room. When I entered my room, the smell of cigarettes was quite strong so I believed that he gave me a smoking room instead. I directly called the front office and he said that he wanna have to double checked it. I said do it quick. He took more than 10 minutes so I called again and asked him to pass through my called to his duty manager. Mr Bona as his duty manager receiving my complaint. When I finished explaining the situation instead of apologizing he asked me, who was the one who handled my check in. I was furious and said to him, how am I supposed to know your employee? It took me another minutes before then he sent me a room boy to give a new room for me. This is a premiere hotel, supposed to give their customer a premiere service as well. I was disappointed with their service

    5
    « Perfect Stay! »

    Thankyou management for upgraded our stay from the super deluxe to the Corner Suite! Our stay was perfect! The room was beautifully decorated and large enough, fyi they also perfect for honeymoon or anniversary. The bed was comfortable and the hot watter in well function. The breakfast was also perfect, all the food were tasty But few things to concern is the dust in the room, not much but we can see it in the light day. And also some old stuff like towel that need to replaced thanks Best Western Premiere the Hive

    5
    « cozy room »

    this property is very comfortable n cozy for my business trip n strategy location in area to airport halim, to district city n hospitaly. i'm very exited to stay in nights because in condotel have facilities lounge in building area

    3
    « Poor »

    The hotel staff didn't take care of their service for the customer. They provide dirty towel to the guest in the bathroom. Room size quite big, and nice however cleanliness is very important. During breakfast there are flies in the room which is very annoying while we were eating. L

    5
    « Beyond expectation »

    I set my lowest expectation since there are a few bad reviews about this hotel. Slow check in, smelly bathroom, bad amenities, dirty room, hot air conditioner, invariant breakfast menu, etc. Apparently I proved them wrong. I get the very best service and fast response from this hotel. Staff are very friendly and food is various and also good. Complete amenities and clean room. Well, the room is not really cool (but not hot, it is just not cool enough), though already I set 18 degree celcius. Probably the weather that time was really hot. But for me, it is not really worst as I could imagine. It's still okay. Near to Halim airport, it is the best hotel you can choose to stay when you have early flight there. Oh, I stay on 21st floor, if anyone need the recommended room number. And also a must know info! lobby / front desk is on 5th floor.

    3
    « Renovation please »

    So disappointed, BWPTH was one of the best hotel from best western group at indonesia, but see, every things changed, they must make a room renovation. The breakfast like usually still good but there are no improvement. So sad, this was my favorite hotel

    4
    « Good business hotel »

    Stayed several times for business trips when need to be in the east of Jakarta. Location on the main circular highway around Jakarta means relatively easy arrival and departure. Room large with good facilities. Breakfast buffet is excellent - great choice and good quality. Some problems with lift during visit with one of two lifts out of action meant long waits needed. Selection of Meeting rooms on third floor. Diverse food court on 2nd floor ( but accessible through ground floor).

    3
    « Breakfast was good :) »

    We stayed for a night after had wedding in Puri Adhya Garini. As we tired as couple, our room is too noisy because the licking of air conditioning compressor and the city. However, breakfast was good. With the affordable price, can get massive breakfast buffet. Thats good :)

    5
    « Professional and friendly »

    Two days business trip. Smiling and welcoming staff. Checked out in the morning and coming back in the evening to collect the baggage before departure ... dreaming for a shower ... and the General Manager himself opened for me a room to have the shower... incredible!! Impressed! Thank you!!

    2
    « Improvement needed »

    Was at this hotel for a seminar so it is convenient to stay here. That's the only reason why I checked in here. Cannot believe this hotel is built in 2014 as it is already showing signs of deterioration. The room I am in has torn sofa, the condition of the sofa also makes you think twice about sitting in it. It looks just dusty and filthy. The toilet seats in the room is permanently stained with spots. Hangers on the room is not enough. Desk chair is of poor build quality. Not enough cushioning and feels flimsy. So if you intend to sit on it and work long hours, forget it. No shower in the room of mine so you need to take it in the bath tub which does not come with anti slip mat and no hand hold for you to get out of it safely. Housekeeping also needed improvement. I found some left over thrash on the floor of the room when I checked in. How did they miss that? My biggest problem is with the towels. They are grey, tattered and torn. I suspect they started off white. I got a colleague that found a slug in the room! Look out for recycled reuse amenities such as room card holder which feels damp and crumpled when it was first handed over to me. Stained bathroom slippers. Card to access your floor in the lift and also room is not working properly. You need to tap it multiple times for it to detect. I see other guest struggling as well. Breakfast is mediocre with limited choices. Restaurant Aircon is also stuffy with limited sitting. The insulation of the rooms from the outside is also not good. Pop Music from the residents nearby could be heard at 7am!

  • 5
    « AAA+++ Service »

    Great service at this Best western hotel all staff are great.. many thanks to Miss Christina for special check out :-) Great food and location Second visit to this hotel and i will stay again AAAA++++

    2
    « please be honest to your guest.. »

    I was request 5 rooms for the same floor and confirmed already by the reception in the afternoon, but suddenly when I arrived in the evening they change 1 room to another floor due to the AC maintenance. Then I asked to let me check the room, and 1 of front office staff keep persevered that room out of order. If the room OO why the guest can't see? Just see. Its not problem right? His face looks like hiding something and keep saying many reasons, and I still want to see the rooms first. Then finally the other guy, I think his supervisor, after whispered discussion with the one handled me before, he tell me the truth that the room 1211 was taken with other guest, and tell me another reasons, another reasons that totally different with they said before.. Please be honest with your guest, then we can discuss for the alternatives. My families stayed four rooms around that taken room, and in the early morning we have wedding preparation means that is gonna be a noise.. I request the same floor to avoid complaining from other guest to your hotel, but no one from you to consider that. Both of them just apologize without any solutions. At the end, I'm the one who ask the reception to explain the guest with a reasonable kindly reason and move them to other floor. For your concern, to avoid another complain from another guest in the morning. My highly appreciated and big thanks to the guest who are kindly understanding guest that agreed to move to another floor. To be fair, the room was cleaned and well set up by the housekeeping. Check out processed was quick. No problem with the wake up call and taxi request. I stayed on 20th Aug, 1212, 1211, 1207, 1205, 1208, 2111, 2112, 2115.

    3
    « OK Hotel but needs more lifts »

    Nice hotel and room upgrade appreciated, nice spacious room. major issue was only two (2) lifts that meant if you were on the higher floors you could wait a long time for a lift and especially one that was not crowded out. With one lift out of service one day, after trying to get a lift for over 25 minutes with no luck it was down the stairs for 15 flights. Breakfast was not one for western tastes but was adequate. Hotel was packed so I suggest avoid staying there on Saturday night.

    4
    « Had a pleasant stay with my wife at this hotel »

    My first return visit to Jakarta after many years. The reception upgraded me and my wife to a large family sized room on the 22nd floor executive club level - without us even asking. the room had an exercise bike too! And a large counter-top enough for a small kitchenette. All it needed was a microwave oven and some crockery and it would have been paradise.

    3
    « Terrible Service, Poor »

    This hotel, chosen above others because the price was reasonablw for a 5-star hotel, is not worth it. Ir is definitely not a 5-Star hotel. The rooms are OK, but all the rest is terrible. It already starts with the entrance. A small very poor lift-alley to go up to the reception at the 5th floor, that will never reach a 5 star status. It is small and has no atmosphere or class. The service is poor. One of our party was an hour before the others in the hotel, but get no access as the person who booked (and paid) three rooms was not there personally yet, due to traffic problems. Waiting in the poor lobby for more then an hour. Unacceptable. Dinner possibilities poor.. Standard rooms (according to the reception) only has twin beds, no king size. Will never go here again.

    3
    « Comfortable for business traveller, but definitely need improvement to reach 5star! »

    To be a 5 star hotel, I expect some improvements from them, such as, (1) Speed of serving food in the restaurant. I waited more than 60 mins to have the first dish served. Super late dinner! (2) Choice of breakfast is OK, but lack of international breakfast choices. (3) Pipe of shower head is loose. Should have checked and fixed. (4) Tissue paper should have been refilled. But not leaving 3 pieces... Overall service I had during my stay, was OK. Staffs were friendly and helpful. Look forward to seeing improvement next time.

    2
    « Great facilities, terrible service »

    The rooms and facilities are of a good standard, a little tired already but very large rooms. The service is terrible and is the reason I won't return here. It's my second stay here, got raw chicken on my first stay with not a care, this time I arrived to an empty mini bar and had to ask and ask again for the mini bar to be filled, towels exchanged, the room service people were rude and disrespectful when I was asking for a drink order and they got it wrong. Asked for the manager and never got a response. Food lacking for breakfast buffet. Girls in the resto are good, pool is next to check in and not great to relax by.

    1
    « 5 stars hotel, seriously ? »

    Check in hotel is quite long processed to wait until room available. We've made reservation for 3 rooms and have to wait an hour until we've got complete 3 rooms and 1 room had to change until twice for AC matter. Anyway, appreciated to Ms. Pingkan and Mr. Yusuf as front desk attendants who quick response to change the room. Room doesn't represent as five stars hotel and also the other facilities. And I don't think so, if this classified as 4 stars hotel. May be it worth as 3 stars hotel. Breakfast doesn't seem like the previous comments as good as they said that great with elaborate breakfast menu. I didn't find that, to be frankly. May be GM or new management has to change the breakfast buffet became simple and too ordinary. Seriously, this is not five stars hotel.

    2
    « it is a 3 star hotel »

    It is not a 5 star hotel, the hotel is very hot, in the room and all the hall way , the phone room is off( (1205,1206,1207,1202), some room is smell(1205), the towel is old, my experince is with my family, and we book 5 rooms, first we arrive at 14.00 and just one room ready (605) after we wait half hour and the other rooms finally ready at 18.00 , there is no apologize been said. the first room is very hot, until they clean the air conditoner We being seperatly different floor, and 4 other rooms phone room off even until we check out. The key will not work to other floor, and will lock precise at 12.00 In 03.00 my air conditioner room (1202) is hot, and if i want to complain i must go down to loby the air conditioner is finally cool at 09.00 There is no complimantary for the delay to check in that's make us wait 4 hours I understand if the hotel is very short of staffs PS.The breakfast is average Thank you

    1
    « One of the worst hotel experiences ever! »

    One of the worst hotels I've ever stayed at. The phone and aircon in the room was not working. Had to wait to get a table at the breakfast (never tried that before). At the time of writing this review, we have been waiting for more than 3 hours to get a new working room!!!

  • 1
    « Poor experience »

    I'm checkin few days ago and when i open my door i feel like I'm home, cause it's not first time here, staff was friendly and warm welcome but for this time everything was different, room was clean but not with all amenities in bath room, when I'm check in i found towel hanging at back door, and dirty towel, i call to reception but they can't give me explanation and i need to wait more than one hour to get new towel and need to call and call again for everything and event they not offers me to change the room.this is the worsening experience! Management level need to improve their knowledge, how to create guest experience from little things.

    1
    « not good »

    dirty, smelly room, elevator broken, credit card device broken, noisy outside and inside, breakfast room overcrowded. It is not even worth the cheap price. Worst hotel I have recently been to. At least, junior staff is willing.

    4
    « Great place for relax »

    I stayed 3 nights in this hotel. I wasn't sure for the first time because I quite wondered when I came to first floor and I have to go to other floor to meet reception desk. However, when I arrived on the floor, I was welcomed by nice view around and modern clean place. Good, friendly and professional staffs, welcoming snacks and drinks are good. I got a room with green view outside. The room was spacious and clean, modern with coffee maker, flat screen TV, good bed, etc. I wasn't regret to stay in this place. The restaurant is also great with varieties of menu, local and western and face the swimming pool. Breakfast was also great. I recommend this hotel. Even though the location is quite far from central city. Still isn't a problem because you can order taxi through hotel.

    3
    « Average Hotel, Not For Westerners »

    Room: Average hotel, bed and bathroom was clean and comfortable. Towels had quite a few stains and so did the wall paper in the room. Not a big deal since the bed was clean and comfortable. Service: I booked the hotel via hotels.com and selected a room with a double bed. Upon check-in the receptionist said there were no rooms left with double bed. He wanted to put my husband and I in a room with 2 single beds. After requesting a refund for the price difference of the rooms (since we had already paid in advance for the double room) the receptionist miraculously a found a double room that was available. After this ordeal was resolved, the receptionist then asked for Rp .600,000 in cash for a deposit. I overheard the deposit amount was Rp. 500,000 when another guest was checking in and when we told him we only had credit card the DP amount suddenly changed to Rp.500,000. Terrible staff for trying to scam guests and pocket some money. Maybe if you are local Indonesian they will not try to rip you off but I cannot recommend this hotel to anyone who is a westerner.

    4
    « Nice Hotels »

    We are stay in this hotel because my husband is on completing his job with his office team. I'm very satisfied with our room, it's quite clean and neat, but a lil bit dissapointed with the breakfast and facility. Why does the breakfast is almost empty before 9 AM? And because I'm going with my children, I also have to taking care her kindly. The point is I dont see any playground in this hotel.For the next, Maybe you have to think to build some playground for the kids at your hotel.

    5
    « Great Stay at Best Western Premier The Hive »

    This is my 2nd time I stay in this hotel. It was a wonderful stay. room is clean and staffs are all very friendly and polite. good view at the night, modern design, roof top swimming pool. breakfast menu choices very much and it feels good. Overall, we satisfy staying and spending a night at Best Western Premier The Hive, and recommend it for family trip. Thank you

    3
    « Hospitality? »

    Quite confusing when you try to find the lobby. I think this hotel is attached with apartment, therefore, when you enter the 1st floor with very laid back attire, no one will notice that you're looking for the hotel lobby. Just go straight to 5th floor, that's the lobby and surprisingly, the swimming pool is next to the small reception lobby, so can you imagine how often they should mop it? I don't know how old is this hotel but, my guess probably 5-7 years, concluded by exploring their facilities that start to deteriorating. Breakfast was fine, enough for the cost. Just wondered why they seasoned my (over cooked) omelette. My critical point is hospitality. Front desk... please...is that difficult to smile? And I caught horrible check out ambiance, 4 persons behind the desk and 3 guests.... it's normal, but... why seems so hard to serve us.... They provide pool view as requested, thank you...good quality amenities and complete, nice. Free mini bar (2 coke, 2 fruits, 1 peanut bag, 1 choco bar). nb. complimentary drinks (juice, coffee, tea)and snacks available at the lobby

    3
    « Best Western Keep Disappointing »

    This is my second Best Western establishment in Jakarta and was very disappointed by the room. While the service is very good and the staff is very nice as well as try very hard to provide quality service but the rooms are very disappointing. My first room Air Conditioner was very bad, the corridor was cooler then the room. After complaining we were moved to a cooler room. I also ordered an extra bed but it took 3 hours before it was installed in my room!

    4
    « Good business value in East Jakarta »

    A good Best Western Hotel which delivers on Value and helpful staff. Rooms are spacious and wifi is reliable. For food, it is walking distance and access to WikiWikiWok Food Centre situated beside the hotel.

    1
    « Disappointed & Below Expectation »

    Stayed 1 night at 8th floor overlooking to the city. Fresh small lobby located at 5th floor. First room had airconditioner problem & the technician could not fix it so we had to move to other room. And the very uncomfortable problem was when a staff came into our room using his master door lock card without knocking the door & any permission. He told he did not know that the room was occupaid. It shows very poor system coordination. Free in room WIFI connection was good. A swimming pool is available at 5th floor beside the lobby. Overall we really disapponted, felt uncomfortable & this hotel is not comply as 5 star hotel standart.

  • 4
    « Oddly endearing »

    Its a Best Western, but done Indonesian style, it is a mix of crazy kitch 70's mix of modern elegance. Stayed here several times guest security is paramount. It is close enough to shopping, close to the airport. If you have ever been to Jakarta you know how bad the traffic can be, Location is vital for getting anywhere or getting anything done. Jakarta has possibly the second worst traffic in the world so location is important. The staff are always eager to help, and the hotel is immaculate, used the meting rooms and the service for business was fantastic. The restaurant I have only eaten at once, I found it odd the lack of local cuisine, I am fond of Indonesian food, it was ok I think toned down to suit the western pallet. I much prefer local food to be bold and proud of its origins.

    4
    « Nice hotel with cheap price »

    I stayed for 1 night on jan 1, 2016 to jan 2,2016 with my family. Once we came to the hotel and checked in, the room still not available due to late checked out from the previous guest. We had to wait their call to inform that the room already available. But we never receive their call, until we came back to hotel 3 hours later and asked the room status. Finally the room was available. That was not a good first impression for us. Otherwise, the room was clean, breakfast was complete and delicious, pool was clean and not so deep. So it was a good and secure place for guest to swim even there was no guard in poolside.

    5
    « Business Hotel near Halim Airport »

    Excellent business hotel close to Halim Airport where my meetings were conducted. Food and beverage at this hotel was good and rooms were well maintained. Accessibility was good and obtaining a taxi for transport was no problem. Would be a return customer to this hotel for business in JKT.

    2
    « 4rd stay »

    4rd stay and getting worst at this time. Room was dirty & Breakfast was awful... totally different from my last visit last year. Still long waiting for elevators. Hotel needs make a lot of improvement since a lot of new coming Hotel surrounding.

    5
    « Unbelieveable price for the 5* »

    Nice hotel with a very affordable price for a memorable five stars hotel, my experience was amazing, I still can't believe that a place i lived for one night is a five star hotel, a little problem upon check in, i was a little wait too long because they do not find my name in the list of bookings, the good thing is they give me the opportunity to enjoy a welcome drink. Similarly confusing things when I went from the basement to the lobby i was turning arround because i don't know where the lobby is, I finally got into a door that there isba concierge and he told me correct direction. the room is very special, exceptional room amenities, facilities very unexpected for a hotel with a cheap price, breakfast is also very impressive, I was greeted with smiles and hospitality. Overall i'm satisfied, I hope in the future management improve methods of check in and also how they provide free parking to guests as a bit confusing when you first entered i didn't know at all if it had to ask the stamp of the hotel, in the first times i went my car out have to pay some money, but it doesn't matter, only i suggest to the front desk asking if there is a vehicle or not. Thank u so much.

    3
    « It is ok but the location is a mess »

    (+) Good breakfast. The room was clean. The minibar is nice. (-) The pool is a joke as it faces a very loud and busy street - so no way to relax there. The hotel is far away from the city center and located next to a highway. You can hear the highway inside the room. So you need earplugs to get some sleep. Most annoying whenever you have someone pick you up (e.g. Uber) they denand 3000 rupies just that the car can pick you up or drop you off. As there is only the highway there is no real live next to the hotel. The knowledge of English of the reception staff could be improved.

    4
    « Nice place for staycation »

    1. We arrived there after 14.00 and the room still not ready since the previous guest was late checkout. I told the FO to call me once ready but they didn't. 2. The room was big and clean, ac was good, bathroom also clean but no bathtub. 3. The pool was not so deep. Only 1.2m so it's save for children. The child pool was also ok for baby and toddler. 4. Breakfast was ok and complete but the prata bread was very salty. 5. I requested for the bathrope but it came after almost 30 mins waiting and sending complaint.

    3
    « bed experience but decent breakfast »

    well what can i say..i went suddenly to the bathroom when im arived.. and guess what??there still (sorry) feces left in the toilet.. and when i told the receptionist to get rid of it, it took 30 minutes for the staff to cleaned it. imagine the smell of feces in your hotel room.. but i had to admit that this hotel have very good breakfast menu.

    5
    « Perfect place n value for money »

    I stayed in this hotel for two days during my trip to jakarta the staff was nice but it takes a time in check in apart from that I like everything here perfect place along with perfect food and convenient location I will visit soon next month the suite where I stayed was awesome

    5
    « lovely experiene »

    my name:hamed room no:1907..wonderful experience service from check in till c/out.mrs christina front office very nice show me arround the room.next come will stay againt in this hotel.lovely experience

  • 3
    « Consider worth of money for the price »

    I had been stay at this hotel some where September for 2 nights.. The price is reasonable for the room provided .. With bath tab and quite spacious room. The hospitality given is not bad but the only disadvantage is the shop is far away from the hotel .

    5
    « Value for your money »

    The location of this hotel is good, not in the center of the city but is only minutes away from Kuningan, SCBD area. Room is great, ask for the high floor and breakfast is a must. Very wide variety of food for breakfast. pool is small, but what do u expect. Service is excellent and the staff are great.

    4
    « Fantastic Breakfast »

    We spent a week to visit relatives in Jakarta. The location of the hotel is out of the major touristic spots. So, if you expect to walk around to major shopping centres or restaurants near by, this is not the right place. However, the price, room quality, and breakfast menu made up for it. The reliable Blue Bird taxi was also easily available through the friendly concierge. We stayed in the Super Deluxe Room. The room was spacious with one of the most comfortable king size bed, a comfortable three seater sofa and a desk. Unlike many hotels which luggage shelf/rack only fits one large luggage, the room's luggage shelf easily fit our one large and one medium sized luggages comfortably. This made packing and unpacking very relaxing. Good connection WiFi was inclusive, as well as non-alcoholic drinks and snacks in the minibar. A very nice touch. Daily we received 2 bottles of mineral water which is quite good in a country where tab water is non-drinkable. The first night the electric tea kettle didn't work and we had to ask the housekeeping to replace. It took an hour for them to deliver the replacement. A bit of disappointment. The hotel also only has 2 lifts. Thus during check in and check out time, it was quite a long wait to get a ride. The swimming pool was good enough for exercise to burn those calories from the sumptuous buffet breakfast. The breakfast array was impressive. It might not the a five star quality, however the variety and taste are quite good. What made the breakfast even more special was the daily rotation of its offering. For a week we spent there, we had at least 2 different items at the buffet tables. The food ranges from traditional Indonesian dishes, dim sum, fresh fruits and yoghurt up to simple pastries, cakes and pancakes. The service during breakfast was also fantastic. Kudos to the Food & Beverage manager. Checkout time was a little bit slow. So, prepare extra time for this. Overall it was a fantastic experience.

    5
    « Perfect »

    location near halim perdana kusumah airport, very near to city attraction. the staff, the room and the breakfast was very good and perfect. but the problem is the swimming pool is very small. and we cant get any good view of the city. but for the room everything is perfect

    3
    « Not 5 star »

    Staff is good:) So is Breakfast. good management. But definitely not a five-star hotel. reasonable four star but beware location.long ride to city center as traffic is a mess always. Rooms are nice as they are new but very simple furnishing. Wi-Fi is only three Mbps which is ok for basic email but problematical for business use.and VoIP. Water pressure is low and showerheads are the cheapest model Motel 6 type. In room safes are not screwed into anything so someone could theoretically just pick it up and walk off with it. Windows and sliding doors are very cheap and you constantly hear the noise from the highway below. Only two elevators so need pateince. Frankly for me issues Wi-Fi and highway noise and elevators and shower are important for a business trip

    5
    « 5 stars Hotel on the Budget »

    We had a great time staying here. Booked a suite room that cost only $80 per night and you got yourself a 40sq m room with sofa, full bathroom (Grohe!) & walking closet. The room was at 21st floor with amazing green view of Jakarta.. It was a perfect choice for a family with 3 young children and 100kg of luggage. What we love: -comfy bed -comfy sofa bed -outstanding customer service -great breakfast (they even provide ice cream & Bakso .. Feels like real holiday for the kids;) -excellent housekeeping. Eventhough in the morning the room was always like a wreck ship, they always managed to clean it to the perfection.. Even arranging the toys in a sweet way. The elevator was little bit slow though, and the location is not central. In the end, we didn't regret our choice to stay here & totally recommending this to other traveler

    5
    « Excellence service but bad elevator »

    Stayed at this hotel and satisfied with the excellence service by the staff, but bad elevator which very slow and no alternative if stuck and out of order. Location of the hotel is very strategic easily accessed through any toll road (Tj. Priok - Semanggi - Cikampek - Jagorawi) and near to the famous Gemstone Market Rawabening, TMII, Halim Airport, also PGC. Recommend this hotel to my relations and colleagues.

    5
    « excellent service and fabulous dinner »

    The moment dinner at The Heather Restaurant when i entered the restaurant warm smiles greeted me. The food were very nice and tasty and well prepared. Presentation of the food was really good and clean. The staff were very hospitable. especially the staff who uses a black long shirt ( I lost with his name ) he was very friendly and attentive, care full of my son, really appreciated. Very good job with all the staff of the restaurant!

 

Getting to the hotel ...

All directions
·From: Soekarno Hatta Airport. Exit the airport and follow the signs for the toll road, Prof. Dr. Ir. Sediyatmo. Continue going straight towards the City of Jakarta and enter the first toll road gate. After you enter the second toll road gate, Lingkar Dalam Kota/Toll Pluit, continue in the direction of Grogol/Cawang towards the city center. You will pass two large shopping malls on your right-hand side, Ciputra Mall and Mall Taman Angrek. Exit the toll road in Cawang (there will be a sign). make a quick left turn onto Jalan Letnan Jendral MT. Haryono. Turn left at the first traffic light and in 200 meters you will reach to the Best Western Premier The Hive. ·From: Halim Perdana Airport. Exit...

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