ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Jaco Beach All Inclusive Resort, Jaco

3.5/5  - basé sur 786 notations.
Pastor Diaz Av., 61101, Jaco, Costa Rica - See map

Boasting spectacular beachfront views and a relaxing tropical atmosphere, the Best Western Jacó Beach All-Inclusive Resort is in the center of it all, thanks to its prime location on Pastor Díaz Avenue. Located in the Central Pacific region and just an hour and a half away from downtown San José, this beachfront hotel offers a premier experience in one of Costa Rica's favorite beach destinations. This all-inclusive resort provides guests with unlimited food and drinks as you gaze out over the Pacific Ocean, as well as exciting activities for all ages, outdoor swimming pools and tennis and volleyball courts. Its 100 guest rooms feature wireless internet and cable television with free movie channels. Its prime location gives hotel guests the option to sit poolside while sipping refreshing cocktails all day, or conveniently stroll into Jacó's entertainment and shopping districts to get a taste of the local Costa Rican culture. If adventure is on your mind, our in-house tour desk can suggest great activities for couples or for the whole family. Adventure travel options from the Best Western Jacó Beach All-Inclusive Resort include: Canopy tour/zip lining, Tárcoles Crocodile Safaris, Bird watching at Carara National Park, Fishing trips, Hiking at Manuel Antonio National Park, Jacó beach surf lessons, and Shopping excursions. The friendly, helpful staff at the Best Western Jacó Beach All-Inclusive Resort are ready to ensure you and your family have a fun and memorable stay!

Best Western

Hotel Jaco Beach All Inclusive Resort

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Game room
    Game room
  • Tennis court
    Tennis court
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 786 guest reviews
NOTE ISSUED
Excellent
196
Very Good
270
Average
190
Poor
81
Terrible
49
REFER TO NOTICE
Business Business
21
Couples Couples
259
Family Family
256
Friends getaway Friends getaway
146
Solo travel Solo travel
38
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Fishing trip"

3
09/07/2018

Beautiful place with great beach and great surfing. The people are friendly and most of the food is good! The best restaurant in town is Lemon Zest with real pizza downstairs. Poseidon hotel restaurant has great tuna and ribs.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Frank, thank you for sharing your very nice comments about your stay with us. We are more than thrilled to learn that it was such a great hotel experience and that you had so much fun since nothing is as important as our guests' total comfort and satisfaction. By providing very comfortable accommodations, excellent all inclusive services and by having a very attentive and friendly staff, we ensure that our guests are going to have everything they might need in order to have all the fun possible without having to worry about anything. It was a pleasure being at your service. Thank you for choosing us, we hope to see you back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"You get what you pay for"

3
05/07/2018

My husband insisted on a all-inclusive beach resort at the beginning of our honeymoon and we thought this would be a good option before our pricier resort up in the mountains. While we weren't expecting luxury by any means, we were a little disappointed by the accommodations. Our door was difficult to open (you apparently had to raise the handle before pulling it down), the air conditioning could barely get the room to a bearable temp (my husband actually slept horizontally at the foot of the bed b/c it was close to the vent), and the bathroom was pretty dingy. Despite being told multiple times that every room was the same and it was not possible to upgrade, we saw several rooms that had balconies and much stronger AC (as evidenced by the condensation on the windows). The food was just okay - enough options so that we had something to eat, but nothing that got us excited. The pool area was crowded and a lot of guests left food trash there, so we stayed clear and mostly stuck to the beach (which was spectacular). If you just need a home base for enjoying the beach and exploring Jaco - this could work, but it definitely doesn't hold a candle to most other all-inclusives. We would have rather spend a little more money for a much better experience.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Stevie C, thank you for sharing your kind comments about your stay with us. Congratulations on your wedding, we are very proud that you and your husband stayed with us for part of your honeymoon. There is nothing more important for us than our guests' total comfort, satisfaction and well being so we are very distressed to learn that your stay with us was not up to your expectations since both of you felt disappointed with our accommodations. Please accept our most sincere apologies for it. Also, we would like to apologize that our front desk staff did not changed you to another room because even though all rooms are the same (just as they informed you), perhaps both of you would have liked more a room with a balcony and with an air conditioner that worked as it should. We really do not know if you did tell the front desk about the A/C because if you did, they should either had send a technician to repair it or changed you to another room because as we mentioned before, nothing is more important than our guests' total comfort and satisfaction. We assure you that our quality standards are very high and strict and are very carefully followed and observed so we are surprised that you found your bathroom dingy. Once again, we apologize that your stay with us was not up to your expectations. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"A piece of costa rica at our fingertips"

5
19/06/2018

We were so pleased with our visit. Everyone was so friendly and accommodating. Very clean and well cared for. Food was good but wished for more variety in evenings. So relaxing and community easy going. Great activities for children and secure. We would go again!

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Lori C, thank you so much for sharing your superb review. It makes us very happy that your stay with us was such a wonderful hotel experience and that you were able to enjoy the beach, our premises and our all inclusive services so much. There is nothing more important than our guests' total comfort, satisfaction and well being so we make sure that they always have everything they might need close at hand and that they feel more than welcome. We are very sorry that you did not find our dinner buffet varied enough so please accept our apologies for it. We are going to send your comments about it to our Food & Beverages Staff so that they can take them into account as soon as possible because as we mentioned previously, nothing is more important than our guests' total satisfaction. It has been a pleasure being at your service. Thank you for choosing to stay with us. We will be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Location, great value and wonderful staff"

5
08/06/2018

I have read several reviews that complain about the food and I will concede that the food at dinner can be hit or miss but they provide you with so many options you will certainly find something that you will enjoy. Breakfast is fantastic and most mornings I assembled a Costa Rican bowl of rice and beans with sausage, some sauce with peppers and onions with a fried egg on top; there are MANY more "American" options available as well as an egg/omelet bar. The staff here is fantastic, friendly, helpful, accommodating....we would go back just for the quality of staff alone. During the "off" season the bar close to the reception area is not open during the week but is lively on the weekends when many Tica families visit the resort. Normally we are not very happy about a place with lots of kids but the weekend addition of these families with their well behaved children actually added to our experience. Finally, the value was tough to beat. My husband and I plan to retire to CR one day and this is certainly a place that we would choose for a Jaco getaway.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear DLBrown57, thank you so much for sharing your delightful and detailed comments about your stay with us. We are more than thrilled to learn that it was so good and that you felt so pleased with our accommodations, all inclusive services and with our entire staff because nothing is more important than our guests' total comfort, satisfaction and well being. We are very proud of our wonderful staff because they are totally committed to our guests. always going above and beyond for them, complying with their requests and needs and always with a big, warm smile across their faces. Last but not least, we are very glad that you found our location so convenient (we are right at the beach, with direct access to it and we are only a couple of blocks away from downtown Jaco) and our value for the money simply great. It was a pleasure being at your and your husband's service. Thank you for staying with us, we hope to see you both back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Great option for the price"

4
06/06/2018

Staff is great and very friendly. Food is good but missing a little salt. The pool is about shoulder height (I like it deeper but my girlfriend liked it). My main complaint is regarding the deserts, most of the deserts needed to be kept refrigerated but they were not. If you went to get desert 30 minutes after it was brought out, it was completely melted and not appetizing.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear edmoraleso7, thank you for sharing your kind comments regarding you and your girlfriend's stay with us. It is truly important for us here at the hotel to ensure that our guests have a great and fun stay because nothing makes us happier than seeing our guests totally comfortable and satisfied, enjoying the beach and having lots of fun. We are glad that you found our staff so friendly and helpful, we assure you that they always go above and beyond for our guests. We are very sorry that some of our all inclusive food and beverages service was not up to your expectations and we really do appreciate your kind advice on what our Food & Beverages Staff can do to improve it. We are going to immediately send your comments to them so they can take your advice as quickly as possible because as we mentioned before, nothing is more important than our guests' total satisfaction. It was a pleasure being at your service. Thank you for staying with us, we really hope to see you both back soon. Warmest regards Marjorie Espinoza. Guest Relations Manager.

"All-Inclusive Best Western"

4
30/05/2018

Most of us have been to a Best Western... Imagine that with endless drinks and food from 6:15AM to 9:30PM and a fantastic staff. In my opinion that sums up the whole resort. To make me happy all they need is coffee available at 5:00AM and it was, steaming hot. If you get it before 5:00AM it's just warm enough.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Erik M, thank you for posting your very lovely comments about your stay with us. We are elated that it was such a fantastic hotel experience and to learn that you are already part of our extended global family since you have stayed with us before. This is very rewarding because it clearly shows us how much you enjoy staying with us and how comfortable you find our accommodations and premises because nothing is more important than our guests' total comfort and satisfaction. It is always a pleasure being at your service. Thank you for making us your hotel of choice. The entire team will be looking forward to your next visit. Best regards. Marjorie Espinoza. Guest Relations Manager.

"Food very disappointing"

3
27/05/2018

The room was comfortable, but the food was very disappointing. The bar near the registration counter was never open. The drinks were mediocre. The poolside bar food was poor. If the food had been better, the price would have been worth...as it was, a high price to pay for a smallish room.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear sharonpotzer, thank you for sharing your comments about your stay with us. There is nothing more important than our guests' total comfort, satisfaction and well being so we strive to provide our guests with excellent accommodations and services. We are truly sorry to learn that our all inclusive food and beverages service was not up to your expectations so we ask you to please accept our most sincere apologies for it. We are going to share your comments with our Food & Beverages Staff so that they can take them into account as soon as possible and see to it immediately because as we mentioned before, nothing is more important than our guests' total satisfaction. It has been a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Wonderful visit"

5
27/05/2018

This resort was so beautiful, staff was very very friendly answered any questions we had, bartenders were awesome would even remember us, beach was beautiful and very relaxing, there is so much to do in Jaco as well as enjoying this resort. Key note do not miss out on tortuga island and definitely do the crocodile river tour!!! We missed out on a few things so we plan on going back next year!!!thank you Best Western Jaco Beach for a memory filled much needed vacation.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear mcilwainj, thank you so much for posting your very charming review of your stay at our hotel. Welcome to our extended global family, we are more than thrilled to learn that it was such a wonderful hotel experience since nothing is more important for us than our guests' total comfort and satisfaction. It makes us very happy knowing how beautiful you found our resort and how much you were able to enjoy the beach and have so much fun with all the activities and tours we offer. We are very proud to have a wonderful staff who are always going the extra mile for our guests, complying with everything they might need, always with big smiles across their faces and by making our guests feel more than welcome and right at home. It was a pleasure being at your service. Thank you for staying with us; our entire team will be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Overall good stay"

4
22/05/2018

This is not the most upgraded hotel but overall it was a good stay. The staff is welcoming and Heiner is the best bartender!! Try the Mai Tai's! He is awesome and was also very helpful! The food was not as good as I was expecting it to be but was ok. There is no bar close to the pool but it is in walking distance. The rooms were decent sizes and the maid service was very thorough when cleaning. The beach was a little disappointing since it was very hard to swim in the ocean and the sand is more like grass/dirt. Overall good stay. It was a good balance of price, location, amenities and service.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Kenz T, thank you for sharing your nice comments about your stay with us. It makes us very happy knowing that it was great and that you found value for the price so good. We really thrive on our guests' total comfort, satisfaction and well being so we do everything we can to ensure that they have everything they need so that they can rest, enjoy the beach and have as much fun as possible. We are very glad that you like the drinks so much and our staff so helpful and friendly. Please accept our most sincere apologies since our all inclusive food was not up to your expectations. We are going to send your comments regarding that to our Food & Beverages Staff so that they can take them into account and see to it as soon as possible because as we mentioned before, nothing is more important than our guests' total satisfaction. It was a pleasure having you as a guest. Thank you for staying with us, we hope to see you back again very soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Good, but serious flaws"

3
16/05/2018

The staff and accommodations were great. While water pressure was lacking and we only had scalding water, the staff took care to address our concerns immediately. Location was great, and the view was absolutely beautiful. The drink selection was absolutely fantastic. Unfortunately, the food did not taste good. I love Latin American food, but the buffet was absolutely bland and flavorless. Both wines served with dinner were disgusting, and even the breakfast omelettes were somehow lacking. The other huge area of concern is the noise of the activities. The music started blasting at 9pm from the pool, which all rooms face, for Zumba. It is impossible to sleep, much less think during that time because it is EXTREMELY loud. There were no other pool activities the rest of the day, so there is no reason Zumba couldn't occur at a more appropriate time. It was so bad we started waking up early so we could leave the resort before it began.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear dabbey, thank you for sharing your comments about your stay with us. Our utmost desire is and will always be, our guests' total comfort and satisfaction so we are glad that in general your stay with us was good. Please accept our most sincere apologies for the inconveniences you experienced with the shower's hot water, with the noise from the activities at the pool and that our all inclusive meals were not up to your expectations. We are glad that our front desk staff was able to help you and fix the shower problem as soon as you informed them. We are going to send your comments regarding the noise of the activities at the pool and about the food to our Management so they can take them into account as quickly as possible because as we mentioned before, nothing is more important than our guests' total comfort and satisfaction. On the other hand, we are happy that you liked all the drink selection we offer and that you found our location so great (we are right at the beach with direct access to it, we are only a couple of blocks from downtown Jaco and we are surrounded by nice restaurants, bars, cafes and gift shops). Once again we apologize for the inconvneiences you experienced. It was a pleasure having you as a guest. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Great place for a girls trip!"

4
13/05/2018

Very basic hotel, but your can't be the price when you count for the food and drinks. Every single employee was nothing but gracious, kind and accommodating. The location was a short walk (or extremely short drive) down the road, and the beach is basically attached to the hotel!

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Lunise B, thank you for sharing your very nice comments about your stay at our hotel. It makes us very happy that it was such a pleasant hotel experience because nothing is more important than our guests' total comfort, satisfaction and well being. By providing good accommodations, excellent all inclusive services, by having a very friendly and attentive staff and by being so conveniently located (we are right at the beach, with direct access to it and we are just a couple of blocks from downtown Jaco), we ensure that our guests are going to have everything they might need in order for them to rest, relax and enjoy themselves as much as they want. It was a pleasure being at your service. Thank you for staying with us, we hope to see you back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Best Western Jaco Beach"

4
06/05/2018

Great overall experience, the location is pretty good, close to the main strip in Jaco (walking Distance), and the beach is pretty good as well, would be perfect for surfing. The hotel makes very good drinks (try their pina coladas), and the all inclusive meals are all pretty good, and there is always bar food available at the bar (Hamburgers, nachos, etc). Overall, I would totally stay here again, it is a good balance of price, location, amenities, and service. Also, totally a family safe environment, I stayed in the week, and it wasn't a crazy party atmosphere at all.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear DallasTx2018, thank you so much for posting your wonderful comments about your stay at our hotel. We are elated that it was such a great hotel experience since you felt more than pleased with our accommodations, with our all inclusive services (especially with all the food and drinks we offer), with our awesome staff and with our very convenient location (we are right in front of the beach, with direct access to it and we are just a couple of blocks away from downtown Jaco). There is nothing we want more than to see our guests totally comfortable and satisfied, so it is very rewarding knowing that you were able to relax, rest, enjoy the beach so much and that you were able to feel so safe the entire time. It has been a pleasure being at your service. Thank you for staying with us, we hope to see you back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager

"Staff Are Remarkable"

4
28/04/2018

We are currently at the resort and have found the accommodation spotless. Our highest praise goes to the staff. Front desk staff, servers, cleaners, cooks, bartenders, life guards, etc. have all gone out of their way to answer questions, provide us with helpful information and have made us feel very welcome. We were stunned to see the recent negative review regarding staff as that reviewer would have stayed here when we're we at the resort. Trust us, the staff are amazing!

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Margaret195723, thank you so much for posting your charming comments about your stay with us. We are totally elated to learn how great it is and how much fun you are having because there is nothing more important for us than our guests' total comfort and satisfaction. It makes us very happy that you are so satisfied with our entire staff because everyone here at the hotel is completely committed in making our guests have a wonderful hotel experience, we really do thrive seeing our guests completely happy, relaxing and enjoying themselves as much as they can. It is a pleasure being at your service and having you here with us. Thank you for choosing us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Not very accommodating"

1
25/04/2018

Maybe I expected more since I've stayed at other All-Inclusive Resorts, but this one was hardly what I call a "Resort." So little amenities and the front desk staff (except for one) gave us the feeling as though they all thought we were there to rip them off or something. We had to give our credit card to use the safe in our room!! I've never ever heard of that. No refrigerator in the room, no ice machine (we had to take our bucket to the restaurant to get it filled). Meals were all Buffet style (no menus) and it was totally mediocre. The front desk told us to say we are Gluten-Free (my husband is allergic to wheat), but when we mentioned it at the restaurant, no one really knew what to do/say. We are used to selecting GF dishes, so that was okay, but why even tell us to ask!! Went to one of the daily activity on the schedule, but no one showed nor sign saying it's cancelled. The only good is the location. Beach is basically right outside your door. Oh, and the rate went down $50 online for our second night, but of course, we didn't get ours reduced. Sorry, I don't recommend nor return here.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear SPedder118, thank you so much for sharing your comments about your stay. We are truly distressed to learn that it was not up to your expectations since nothing is more important than our guests' total comfort and satisfaction so please accept our most sincere apologies for it. We are sorry that we do not offer mini refrigerators in our rooms and that we do not have ice machines. We are also sorry that we did not have any a la carte menu and that you found the food the we offer totally mediocre. We are going to send your comments about that to our Food & Beverages staff so that they can take them into account. We are very distraught of the treatment you received from our front desk staff because it is completely unacceptable and goes completely against our hospitality philosophy and quality standards. Once again, we ask you to accept our most sincere apologies for that. We assure you that our Management is going to take the according measures and make sure it never happens again. We really apologize that your stay with us was not up to your expectations and that you had so many inconvneiences. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager

"Good hotel and great position"

3
11/04/2018

On the way from the airport we stopped briefly at tarcoles to see the crocodiles from the bridge. In the 10 minutes we were there, our car was broken into and our belongings stolen including phones, credit cards and passports. We obviously arrived at the hotel in a bad state but they were incredibly helpful, allowing us full use of there free lobby phone to cancel all our cards, phones etc and to call the british embassy. The room itself was as expected, clean and comfortable.  The hotel lies directly on the beach and was a great location also a short walk into the busy town of Jaco. The food was a good quality and plentiful. There were a number of things we didn't like...The sunbeds were very basic and uncomfortable with no mats provided, the pool was crowded and noisy and the beach bar very poor. But it did offer value for money in a convenient location, and the staff were friendly and helpful.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Gillian M, thank you for posting your comments regarding your stay at our hotel. We are truly sorry that your things were stolen from your car. We are glad that our staff so helpful and friendly when you arrived and the hotel and that they did everything they could to help you out. We are lucky and proud to have a wonderful staff who will definitely go above and beyond for our guests. After such a rough arrival to the hotel, we are very glad that your stay with us was so pleasant and that you had so much fun, resting, relaxing and enjoying the beach. Our location as you mentioned, is very convenient because besides being right at the beach and having direct access to it, we are just a couple of blocks from downtown Jaco. We apologize that you found the sunbeds so uncomfortable and the beach bar so poor. We are going to send your comments about it to our Management so that they can take them into account. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Great value for the price"

4
10/04/2018

I stayed at the Best Western during spring break this past March. The facility was older than the pictures made it look but in very good shape and very clean. I was disappointed there was not a safe or mini fridge in the room but overall the room was very clean and comfortable. All the employees were very friendly and helpful at all times. Much credit must be given to the 3 who had the pool exercise class to music in the AM and music in the PM. I was particularly fond of 3 employees who I took a liking to and helped me every step of my stay. Any questions I had about where to go and what to do they were very helpful and most importantly very personable. i apologize if I dont spell their names correctly but I wanted to make sure they get the credit they deserve. Thanks again for a wonderful time 1. Rodrigo Vargas...Pool/waiter 2.Hisha Sandoval... Bartender 3. Javaroll....Bartender

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear dpccook61, thank you so much for sharing your terrific comments about your stay. There is nothing we want more than to see our guests' totally comfortable and satisfied so we do everything we can to ensure that their stay is always a complete success. We are very happy to learn that your stay was so pleasant and that you were able to have so much fun. Please accept our apologies for not having a mini fridge in your room and that there was not a safe deposit box too. Our hotel does not have any fridges in the rooms so there was nothing we could do about it. Regarding the safe deposit box, we are very surprised because we do have safety security boxes in the rooms. We assure you that if you had let our front desk staff know that there was not one in your room, they would have immediately changed you to a room that did indeed had one. Once again, we apologize for it. We are very proud and lucky to have such an amazing staff who are always going above and beyond for our guests, just as you were able to see for yourself with Rodrigo, Hisha and Javaroll. It has been a pleasure being at your service. Thank you for staying with us, we really hope to see you back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Best Western - Jaco Beach- not really the Best!"

3
07/04/2018

The resort does not give the best rooms to RCI clients even though the place was almost empty. It did not allow customers who did not buy the all inclusive packages to buy any alacarte food - which was a big loss of revenu for them - as we spend much more of the fine resturants nearby.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear skgmail, thank you so much for sharing your comments regarding your stay at our hotel. There is nothing we want more than our guests' total comfort, satisfaction and well being so we are distressed that you mentioned that we do not treat all our guests in the same manner. The rooms we offer to the RCI clients have more amenities that those offered to our regular guests. The RCI rooms includes a mini fridge, a microwave, cutlery and crockware; besides the extra amenities, the rooms are just like the other rooms. The only thing different is that the RCI rooms are have a garden view instead of an ocean view. The reason why our RCI guests cannot buy any a la carte food or drinks is because the hotel's bars and restaurant do not have any selling points for the guests to make the transaction. Instead, our guests have the choice of purchasing the RCI's all inclusive fare which is $40 daily per person (is an all you can eat and drink deal) during their check in. Once again, we are very sorry that your stay was not up to your expectations and once again, we assure you that we give the same treatment and service to all our guests so we are very sorry that you thought so differently. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Just As Great As Last Year"

4
04/04/2018

This was our second trip to The Best Western in Jaco. And we had just as much fun. I can't say enough about the staff. They really made our trip. They are all so friendly and engaging. Heinor and Frank are amazing. Dixon and Carlos, the security guards are so awesome too. I wish I could name all of the staff that made our trip so enjoyable. The food was excellent, always something a little different to try. The lunch down at the bar was great. I really enjoyed the music around the pool too. They had a DJ down at the beach bar in the evenings who was great. All in all, we had a great an amazing time.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Paula P, thank you so much for sharing your phenomenal comments about your stay. We are completely elated to learn that you are already part of our extended global family since you had stayed with us before and that just as the year before, it was a wonderful hotel experience. We are totally committed to our guests comfort, satisfaction and well being so we strive to provide them with everything they might need, from very comfortable accommodations, excellent all inclusive services and with a terrific staff who are willing to go above and beyond so that our guests can relax, rest and enjoy the beach, our premises and all the activities the hotel offers without having to worry about anything but having fun. It is always a pleasure being at your service. The entire team will be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"1 week in Jaco Beach BW"

4
27/03/2018

I recently visited this hotel for a week.It is a pleasant family hotel in a relatively quiet environment. The food was good and was adequate for me. It caters to families and as I was solo I found it too quiet and would go out in town every night after eating in the hotel The rooms are good ,clean ,and all the staff I dealt with were friendly and tried to be helpful. Security was very visible at the hotel which prevented any strangers gaining access from beach side or roadside.As I had checked into the hotel following a week in another hotel it was convenient to book transportation back to the airport in San Jose via the hotel switchboard. I was put in touch with Gray Line who provided a small bus and driver, which was both clean and punctual. The cost of my transport back to the airport was $143 while the cost of my transport when I arrived at Jaco from the airport, which had been arranged from the Copacobana hotel had been $115.So it is worth researching your options for transportation from/to the airport from the various resorts.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear MalcomSmith2017, thank you so much for sharing your superb comments about your stay with us. It is very nice that you enjoyed it so much and that you were so happy with our accommodations and services because nothing is more important to us than our guests' total comfort and satisfaction. By providing our guests with everything they might need, we ensure that they can relax, rest as much as they can and enjoy the beach as much as they want. We are also glad that you felt so safe and that you found our security so thorough, as we mentioned before, we take care of everything so our guests can have a pleasant time and enjoy themself all they want without having to worry about anything. It was a pleasure being at your service. Thank you for staying with us, we really hope to see you back in the near future. Warmest Regards. Marjorie Espinoza. Guest Relations Manager.

"Great trip to Jaco"

4
10/03/2018

Enjoyed the food and service at the Best Western. We arrived at 1:30 and told check in was at 3 pm. We were told it was $130 to use the facilities if we chose to check in one hour early. We decided to drive beside the hotel and use the beach and walk back in at 3 pm. Have stayed at other all inclusives in the Caribbean and are usually greeted with a drink and a smile, so was surprised to be asked for the $130. We left early five days later, don't know if we will be refunded $130 because we didn't stay until check out. The food was good, drinks were great and the service was wonderful. The noise until 1 am from the disco made it difficult to sleep. We rented surf boards on March 8th. While surfing my daughter and a local realized two tourists had been swept out by the rip tide. My daughter and the local grabbed the surf boards and swam out to save the tourists. Paramedics arrived and brought them to the hospital. Be careful to stay close to the shore. The hotel does caution swimmers on the beach. Would recommend the hotel. Many different healthy food options and wonderful staff.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Carol H, thank you for posting your nice comments about your stay at our hotel. We are elated that it was just great because there is nothing we want more than to see our guests totally satisfied, very comfortable and having the best time possible. Wow, your daughter is a total hero, saving a person from drowning, we are sure that you feel very proud of her; luckily everything turn out good and the person was taken to the hospital. We strive to provide our guests with all the comforts they might need, with very good accommodations and excellent all inclusive services so that they can relax and enjoy the beach and our premises without having to worry about anything at all. Please accept our apologies for the noise at night, we assure you that if you had let our front desk staff know how much it was bothering you, they would have immediately done something about it because everyone in the hotel is totally committed to our guests' well being. We are very sorry about not offering our guests with welcome drinks and for charging an extra fee for those guests arriving before the scheduled check in time. Since the hotel is an all inclusive resort, if guests arrive before the scheduled time and want to start enjoying the all inclusive services, then they have to pay an extra fee. It has been a pleasure being at your service. Thank you for staying with us, we hope to you all back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Good All Inclusive for the money"

3
06/03/2018

This hotel although in need of some updates is clean, staff friendly, drinks great, food okay (lunch snack bar better than buffet most days). You can't really sit on the beach as it is public the minute you step off the hotels property. They do provide some loungers but the water is pretty far away and cars drive along the beach, that's okay we just stayed at pool. Only time it was crazy busy was on the weekend when it seemed like locals came to enjoy the hotel so very full and less enjoyable. The maid kept the room very clean, no lack of hot water and wifi worked well. Although Michael who worked at the pool didn't speak much English he was very nice and treated us well as well was the chef at the snack bar. It is not like other all inclusive hotels as they spoke mostly Spanish and even the aerobics etc didn't not instruct you in both Spanish and English. Overall our group had a good stay at this hotel.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear LovesThe Beach250, thank you so much for sharing your lovely comments regarding your stay with us. We are delighted that you and your group had such a good time, enjoying everything the hotel has to offer because there is nothing we want more than to see our guests totally comfortable and satisfied. Our wonderful staff are totally committed to our guests, they always go the extra mile for them, whether it is complying with their requests, answering any question they might have or just making them feel more than welcome and right at home. We assure you that even though our hotel has been offering its services for quite some time, our Brand's quality standards and very high and strict so the premises are constantly being updated and renovated. It was a pleasure being at your service. Thank you for choosing us, we hope to see you all back again. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Wonderful stay"

4
04/03/2018

We stayed for 2 nights. All inclusive food and alcohol! Great pool and beach area. Loved playing in both! Food was not spectacular but adequate. Room was clean. Staff very friendly and helpful! Able to organize tour at hotel.- went to Manuel Antonio park Short walk into town but really no need as everything you need is at hotel. Loved it wish we stayed longer!

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Lkeith001,thank you so much for posting your awesome comments. We are elated that your stay was nothing short than wonderful because we really do thrive on our guests' total comfort and satisfaction. We make sure that our guests have everything they might need, from very comfortable accommodations, excellent all inclusive services and a very attentive and friendly staff so that they can relax and enjoy the beach and their time with us as much as they can. We are also happy that you found our location so convenient since we are right at the beach (and with direct access to it) and only a couple of blocks away from downtown Jaco. It has been a pleasure having you as a guest. Thank you for choosing us; the entire team will be looking forward to your next visit. Best regards. Marjorie Espinoza. Guest Relations Manager.

"Would not stay here again"

2
04/03/2018

After a grueling 5 1/2 ride to this resort I was met at the front desk with one problem after another, First they had trouble finding my reservation, then they did not realize I had extended it for 2 days. Once they found it, they informed me I needed to pay. Mind you, I have all my paperwork, in front of them...and yet they keep insisting I had not paid! Not only had I paid, but paid 2 months prior, so it wasn't a problem with a recent booking. After all this hassle it is now 2 pm. Official check-in is at 3, because of this I was informed that I could not use any of the facilities, get anything to drink or eat until then. I just climbed off a shuttle, where most people do did not eat or drink, because of limited stops. Also, I have stayed at many, many all-inclusive resorts and not once have I ever had a resort bar people from getting something to refresh themselves upon arrival. What terrible customer relations! Most resorts would like to make a great first impression, but not this place, their only concerned is about saving a couple of dollars. So, again, a battle commences and finally a manager granted me permission to get some lunch and beverages. Now, for the food - lunch was so-so at the beach bar each day. Dinner upstairs was atrocious. Every night they served the same 4 meats and then various side dishes, which were poorly executed and for the most part inedible. Liquor choices were sub-par, not even sure they would be considered a well brand, but the draft cerveza was not bad. The sad thing is, the rooms are actually decent, not 5 star glamorous, but nice, Bed and pillows were comfortable. Nice bathroom, decent water pressure, nice consistent hot water. Wifi at the hotel was good and seemed to work over the entire property. The staff (minus front desk) were nice and worked hard. The bartenders were friendly and gave great service. The hotel grounds were well maintained! The hotel has the bones for a really nice, all-inclusive with a few tweaks. But as it stands now, I unfortunately can't recommend it for an all-inclusive stay.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear robwillsee, thank you so much for sharing your very detailed comments about your stay at our hotel. Please accept our most sincere apologies for the inconvenience you experienced upon arrival, we assure you that it was all a problem our front desk staff had with the computer but luckily you had all your paperwork and it was resolved as fast as they could. We are very sorry to learn about the grueling ride you had, we understand that you did arrived thirsty and hungry and that is the reason why our Manager did allowed you to have our all inclusive services before the scheduled check in time. Because we are an all inclusive hotel, the check in and check out time are very carefully observed and the only way the guests arriving before the scheduled check in time can enjoy the all inclusive services is to pay a established fee (which only lets them enjoy the services because they cannot get their room before the scheduled check in time). Gladly, at the end you were able to get some food and beverages. We are very distressed to learn that you did not like the food at all; we assure you that our Food & Beverages Staff always try to make everything as tasty as possible. We are a bit surprised that you mentioned that the buffets were not varied at all because the daily dinner and lunch buffets have to at least offer 3 different types of meat and the salads, soups and side dishes have to be different every day. We are going to share your comments about this with our Staff and Management so that they can take them into account as soon as possible because we are totally committed to our guests' total satisfaction as we mentioned before.We are also glad to inform you that our Brand's quality standards are very high and strict so everything we offer and provide is of the highest quality. We are glad that you found the accommodations comfortable, the free wifi very good and our staff some nice and attentive. It has been a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Nice property but watch for cockroaches"

3
02/03/2018

We arrived at the Best Western in Jaco around 9pm on March 1st, 2018 without a reservation. Because it is only an all-inclusive, my partner and I were charged USD240.00 for one room which I thought was high. It included dinner, breakfast and lunch though. Buffet dinner was ghastly, what they call beef was reconstituted meet, pasta sauce out of a can, with frozen shrimps, not much taste to anything, not even bread buns for dinner, plain bread slices! When in the room, I found 2 cockroaches in the bathroom, i called and they sent someone with a spray, one cockroach took hours to die on the bathroom floor. In the morning, my partner found a good size spider in the shower. We got rid of it. This should not happen for the price we paid. Furthermore, it sounds like Best Western is still using huge noisy American A/C units, instead of the sleek high mounted quiet oscillating units used for years throughout Latin America. I had to shut it off to sleep, but it got so hot I could not sleep anyway. It's a very nice property,lovely pool, sleek design, pleasant environment, friendly staff, next to the beach, but for the price we paid for that one night, we felt underwhelmed.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear michelbE1648Cl, thank you for sharing your comments regarding your stay with us, we really appreciate our guests' feedback so we can see what we need to do to improve. There is nothing that makes us happier nor that is more important than our guests' total comfort and satisfaction so we are very distressed to learn that your stay was not up to your expectations. Please accept our most sincere apologies for all the inconveniences you experienced.We are very sorry about the bugs you found in your room because the hotel is fumigated every couple of month by a company (which does not belong to the hotel) that guarantees their total effectivity. We are also very sorry that you did not liked the dinner buffet of our all inclusive service. We assure you that our Food & Beverages Staff tries to make it as varied and as tasty as possible and that everything we use is of the best quality because our Brand has very high and strict quality standards which are carefully followed and observed. We are going to share this comments of the food with our Food & Beverages Staff so that they can take them into account as quickly as possible because as we previously mentioned, there is nothing more important than our guests' total satisfaction. On the other hand, we are glad that you found the property so nice and our staff so friendly and attentive. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Family Oriented Low Cost Resort"

3
28/02/2018

Great price for an all inclusive. Room was very modest. AC unit did not cool room effectively. Not many English speaking stations on TV. Only one towel per person. Food was good with plentiful selection. My wife and I are in our sixties and the major complaint was the noise when the loud speakers were used for exercise or games. It was blasting like a rock band from the 70's. Our room number was 501 and faced the courtyard area where all the noise was. A room facing the away from the courtyard would be quieter. Good security for the premises. Strict no smoking policy. Have to go to the beach area to smoke a cigar.

"Another Day in Paradise"

4
25/02/2018

I'll admit—this is my first stay at an all-inclusive resort! The Jaco Beach Best Western didn't disappoint, with a path to the Pacific Coast beach, a snack bar with cocktails and beer, lovely swimming pool, and fantastic buffet: breakfast, lunch, and dinner. The staff was friendly and accommodating. The only minus was that a couple of our rooms had water leakage in the bathrooms that had to be addressed by the staff.

"GOOD FOR PRICE"

4
29/01/2018

This resort is great value with the all-inclusive drinks where good to very good and food was very Costa Rican which my wife and I really like and was always well prepared . We had a issue with noise the first night and they moved us in the morning to garden view room which was much better . Rooms on the pool front can be noisy from the disco from 10 pm to 1 am. This hotel is not for everyone but very good value for your dollar and is very clean and well cared for property with great staff .

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear bobisfun, thank you so much for your terrific comments about your stay with us. We are thrilled to learn that you and your wife had such a nice time here and that you really found our hotel and services to be of such a great value for the money. Nothing is more important than our guests' total comfort and satisfaction so we apologize about the inconvenience you experienced with the noise the first night of your stay. We are glad that our front desk staff were able to change you to a much quieter room the next night and that the rest of your stay was very relaxing and pleasant. As you were able to see, our very attentive staff are always going the extra mile for our guests, complying with their requests and needs, with big, warm smiles across their faces so our guests can feel more than welcome and see just how happy and proud we are of being at their service. It was a pleasure having you as a guest. Thank you for staying with us, we will all be looking forward to your next visit. Best regards. Marjorie Espinoza. Guest Relations Manager.

"100% Recommended."

4
28/01/2018

Our stay was really pleasant and we really enjoyed the awesome food, cool activities, great customer services. The rooms are really good (A/C is obsolete but it works), Facilities got everything you might needed and even, if you want to go for a walk in the beach or just see the sunset take pictures, relaxing etc.. this is a good place to be and spent time alone or even in family. So I just wanted say a BIG Thank you to you all BWJB All inclusive Resort!!!

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Didier F, thank you for sharing such sensational comments regarding your stay with us. It really makes us happy and proud to learn that it was such a wonderful experience in which you felt totally satisfied, very comfortable and having lots of fun. There is nothing we want more than to see our guests totally comfortable and satisfied so we do everything we can to ensure that they will definitely have a phenomenal hotel experience. It has been a pleasure being at your service. Thank you for choosing us, we really hope to see you back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Beautiful place to stay"

3
28/01/2018

This place is a very nice place. Staff is friendly. Rooms are nice. We only had 1 problem while staying there. The food was bad. I had a hard time going to eat there. Breakfast was the best meal of the day. Maybe its because I'm a meat and pototoe kind of guy. If you like beans & rice & beans & rice then you might enjoy it but for me, I didnt like the food. Other than that we had a great time. Very close to downtown (within walking distance) Lots of shops. The pool was nice ( only about 3 1/2 ft deep). Right on the ocean which was nice. Security on site 24 hours a day.. Overall if you can get past the food, its nice

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Charlie C, thank you so much for your awesome review. We are very happy that you had such a pleasant stay, finding our hotel so beautiful and with such an excellent location (we are right at the beach and with direct access to it and we are also just a couple of blocks from downtown Jaco, surrounded by cute shops and nice bars, restaurants and cafes). Nothing is more important for us than our guests' total comfort, satisfaction and well being, so we do everything we can to ensure that they are completely comfortable and relaxed in order for them to enjoy the beach as much as they can and all the activities our hotel offers. We are very sorry that our lunch and dinner buffets were not up to your expectations, please accept our apologies for it. We are going to share your comments with our Food & Beverages Staff so they can take them into account as soon as possible, because as we mentioned before, nothing is more important than our guests' total satisfaction. It has been a pleasure having you as a guest. Thank you for staying with us, we hope to see you back again soon. Best regards. Marjorie Espinoza. Guest Relations Manager.

"Americans and Canadians beware"

1
27/01/2018

The management of this property needs a week long seminar in CRM. They probably don't know what it is! They take pains to make your stay as unpleasant as it can be. While the workers do a good job, its the management that creates the problems. Case in point. Arrived for a five night stay. Went to the pool at 9am after our first night there. Found no, repeat no chaise lounge chairs available. Half of them had only towels on them. No personal bags, no flipfops or sandals next to them. Pool attendant said those people came out at 8am and placed a towel on the chair to reserve it. We then spoke to Marco at the front desk, he said he would speak to someone. Next person who came over was a securiy guard. He said you gotta move, that chair was reserved at 8am. Next person came was Marcos manager. She said "gotta leave". We asked to speak to the hotel manager. He wont be in today, i'm in charge. Well all three hotel people certainly know how to tick (pi.s) off customers. Every hotel, cruise etc. Specifically tells people you cant reserve lounge chairs by throwing a towel on it and coming back 4 hours later!! If this is a problem the hotel doesn't have enough chairs...simple. Now here is the worst. Check in for a 5 night stay. Desk agent says "where is the third person" duh. There is no third person. He says then we must adjust the rate. Email comes back...sorry same rate for 1, 2 or 3 people. THIS IS A FULLY INCLUSIVE 3 MEALS A DAY RESORT. I was Bullsh.t" Even if he gave me a credit of $10 per day i would have been happy! Now dinner...most of the items made "The Old Country Buffett" look like a weight watchers dinner, This diiner wss loaded with Hi Carb dishes! And i loved the two main got dishes...TRIPE and TONGUE in some type of sauce, not to mention the fried fish heads and tails! I am sure i will receive one of those replys shortly from the manager "I am so sorry you blah, blah blah..DONT WASTE YOUR TIME, DISCUSS THIS AT YOU MONDAY MEETING (if you have one) and take corrective action. We checked out after our first night. Obviously they dont need our business!! Will also send a copy of this to BW Corporate, whom I'm sure will say "we cant control our franchise owners" i.e. this is how we pass the buck.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear NTVBOB, thank you so much for sharing your comments regarding your stay at our hotel; our guests' feedback is truly important to us. Please accept our most sincere apologies that your stay was not up to your expectations and that you were not satisfied with our all inclusive buffet choices and with the service from some of our staff members. Our utmost desire is and will always be our guests' total comfort and satisfaction so everything you have previously mentioned goes against our hospitality philosophy and standards. The way you informed us how they managed the situations are completely unacceptable and we totally empathize with you. Everything you mentioned makes us very distressed, we assure you that we are going to send your comments to our General Manager so that he can take them into account immediately and see to it so that this never happens again. We are very surprised about the buffet choices you mentioned because our Management has as a policy that both, the dinner and lunch buffets, have to offer at least 3 different types of meat (being beef and or pork, fish and poultry) besides the different kinds of soup, salads, rices and pasta. Regarding what happened with rate, we are very sorry, but unfortunately, the rate posted on the online travel agency website was not correct since they were low season rates (which were especially for rooms for 3 people) and we are actually in high season , so even though we had to accept them when the reservations were made, they could not be refunded or lowered if there were less people in the room so we apologize for not being able to comply with your request. Once again, we apologize for the inconveniences you experienced. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest relations Manager.

"Great service for a reasonable price"

4
23/01/2018

We stayed at the Best Western Jaco Bach recently from Jan 3-10 and had a terrific time. While the hotel accommodations are basic, the resort was well-kept, very clean and nicely maintained. The buffet was varied and reflective of the local culture which we very much appreciated. One of the highlights for us was the outstanding service. Staff was attentive and genuinely interested in assisting you. We were especially impressed with Heiner and Pamela! Chilli Guero, Pura Vida!

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Chris S, thank you for your awesome comments about your stay with us. We are delighted that it was such a wonderful hotel experience and that you were able to have such a great time because nothing is more important than our guests' total comfort and satisfaction. It is just great that you enjoyed our complimentary food and beverages service so much and that you found them so good, we really do everything we can to ensure that they are always delicious and as varied as possible. We are pleased to have a wonderful staff whom are always going above and beyond for our guest, always one step ahead complying with their requests and needs and making them feel very welcome. It was a pleasure being at your service. Thank you for staying with us, we will all be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Paradise"

5
14/01/2018

This resort is heaven! For five days we sat poolside soaking up the rays and counted the minutes until we got to eat again. Throw in the free (well poured drinks) and we never wanted to leave. I cannot say enough about the staff. They brought us waters and drinks to our pool chairs. They removed dirty dishes and refilled water glasses at meals with speed. Someone was always mopping or sweeping the floors in order to keep the resort and our rooms clean. The food was great. Fresh fruit, salad bar, and baked goods were the best. Main entrees changed daily. Even when a meal is not being served hot dogs and hamburgers are available in the beach bar. The rooms are what you expect from a mid-range hotel. Rooms are clean, comfy, and adaquatly sized. Bathrooms are nice, showers have plenty of hot water. Family friendly atmosphere - activities on the beach for kids (giant sandbox, crafts, kite flying). Great for adults too (water aerobics, trivia, and did I mention free drinks). I plan on returning here and would 100% recommend it to anyone!

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear 270atb, thank you so much for posting such a beautiful review. We are delighted and completely elated that your stay with us was such an amazing hotel experience in which you were able to rest and relax as much as you could, that you enjoyed the beach, our all inclusive services and all the activities we offer because we really do thrive on our guests' total comfort and satisfaction. By providing very comfortable accommodations, great all inclusive services (such as our delicious buffets and drinks among others) and by having a very attentive and friendly staff, wer ensure that our guests are going to have the time of their lives, without a worry in their minds just like you did. It has been a pleasure having you as a guest. Thank you for choosing us, we will be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Great Hotel - Not Fancy - Just right"

4
01/01/2018

This is a great hotel. All inclusive. The pool isn't really huge, but workable. The beach is great. But watch out for tiny pebbles on the beach. Once you are in the water, you can find a place where there are no pebbles to hurt your feet. Or wear some swim shoes and you will be ok. Great surf and Beach minus the pebbles. Not crowded at all. You can do a walk end to end, which is about a 3 mile walk. Which is great. The food is not imaginative. But adequate. The desserts are not what I call made well. I think the baker may need a little more training. I ate all three meals every day for 6 days and it was adequate. I think with some imagination they can make the food much better. There is loud music that is played all day near the pool. Apart from the two bars, there is no other activity to talk about at the hotel. The times they had some activities it was not communicated well. The activities were fireworks one night and a disco the other night. The staff are very friendly and the rooms are super clean. They are scrubbed down and cleaned every morning. The AC is a little noisy, but you get used to it. I used it as a launching point for my excursions. There are no excursions that can be booked from the hotel. You have to plan that out. If you go out of the hotel and turn right, and walk about two blocks and that takes you to Jaco downtown and there are plenty of companies there who can help you with all manner of excursions. So that was not an issue for me.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear channa27, thank you so much for sharing such charming comments regarding your stay at our hotel. It is wonderful knowing that it was such a pleasant and fun because our utmost desire is and will always be, our guests' total comfort and satisfaction. We are very sorry that you did not found the food of our all inclusive buffets assorted enough and that the dessert were not up to your expectations. Please accept our most sincere apologies for it; we are going to share your comments with our Food & Beverages Staff so that they can take them into account as soon as possible. It was a pleasure having you as a guest. Thank you for staying with us, we hope to have you back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Wonderful stay, will come back!"

5
01/01/2018

I've been to Jaco before, and stayed in a hotel I thought was perfect....however, this is the one I will be sure to come back to! Location to town is great, beach access is perfect, food was good, atmosphere was festive enough (I thought more would be going on, but it was still fine), staff is amazing. I really enjoyed the stay. Food can be repetitive, but I prefer it that way sometimes, and it was all delicious. Prior to going, I read the posts about the slipping, and I noticed it as soon as I arrived. But I walking in sneakers might solve that. If walking in wet areas with flip flops, slipping is a possibility. The tico renting boards on the beach outside the hotel -- stay away. Rent it from a store in town instead. I wanted to save myself some time and rented it from him for an afternoon and morning. After he was just plain rude about my surfing, he insisted he would meet me in the morning with a different board. He never showed up, although I had, of course, paid him for the afternoon and the morning. My fault for giving him the chance -- I just want to warn any other guests to stay away.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Sarah C, thank you for posting your very thorough and nice comments about your stay with us. We are delighted that it was such a pleasant experience and that you were able to rest, enjoy the beach and have all the fun you wanted because nothing is more important than our guests' total comfort, satisfaction and well being. We are very sorry to learn that you got ripped off by a tico renting boards; next time, please ask our front desk whenever you need to rent something because they will recommend reputable and honest business that will never scam clients. We would like to apologize that you found part of the floor slippery, our Management is already aware of the problem and are working to fix it as soon as possible. We appreciate your comments regarding the variety of the food of our all inclusive buffets, our Food & Beverages Staff are definitely going to take them into account. It has been a pleasure being at your service. Thank you for staying with us. We will definitely going to be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Clean rooms, friendly staff, not my type of environment. LOUD MUSIC. "

3
25/12/2017

The rooms were very clean - they were cleaned every morning by housekeeping. Rooms and linens smelled clean every time. The staff was super kind and helpful but unless you're ready to hear loud music from the pool area (center of all the rooms) day in and day out, stay away. I nearly had an anxiety attack just now because it seems like there's not a single quiet moment here. Turn the music off and let us listen to nature and the waves! Every morning as soon as the sun is up and until the sun is down, music is blaring from the pool area. The people who stay here also seem to be locals who are only here to party - day in and day out. I prefer to be around calmer people who are here to relax as well. Next time I'll be sure to stay at the Marriott where it is serene and relaxing. Unfortunately we planned out trip days before flying out and all the good resorts were sold out. You can't even sit out on the balcony because the music is so annoying. All you hear is BOOM, BOOM, BOOM. ?? I would like to mention that throughout our stay, Karen at the front desk was extremely helpful and kind. I am super thankful for her!

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Denise G, thank you for sharing your comments about your stay with us. Nothing is more important than our guests' total comfort and satisfaction so we are very sorry that you felt so distressed due to the music coming from the pool. Please accept our most sincere apologies for the inconvenience, we are going to send your comments immediately to our management so that they can take them into account and see if there is something they can do to be able to please both, our guests that want to party and our guests that want to rest and relax. Once again, we apologize for all the inconvenience you have experienced. On the other hand, we are glad that you found our accommodations so clean and our staff so attentive and friendly, especially Karen, as you mentioned before. It is a pleasure being at your service. Thank you for staying with us. On behalf of our entire team, we wish you a happy New Year. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Economical and relaxing"

4
05/11/2017

The best thing about it that I liked is that you can buy your all inclusive package dayly, so you don't waste your money while sightseeing and traveling. Don't book an airport transfer from different agencies, there's a direct bus just for $5!

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear NatalyJurmala, thank you so much for sharing such superb comments. We are very happy that your stay with us was such a pleasant experience because nothing is more important to us than our guests' comfort, satisfaction and well being. We strive to provide our guests with the most comfortable accommodations, best all inclusive services and with a wonderful and helpful staff to ensure that they can relax, enjoy the beach and have lots of fun for an unforgettable hotel experience just like you did. It was a pleasure having you as a guest. Thank you for staying with us, we hope to see you back very soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Birthday celebration"

3
24/10/2017

We just got back from Costa Rica and all in all it was a nice resort. For the price you get a lot and the staff is tremendous and truly made the whole 5 days wonderful. The buffet style options were tasty but not out of the ordinary. The whole resort is very well up kept and clean but could use a little updating and upgrading. Our room was basic but that is what we expected. Good choices for liquor and lots of tasty fruity drinks. It is maybe a 15 walk downtown which goes fairly quick and lots of shops, bodegas and cafes. Now for the negative and one HUGE issue is the tile that encompasses the entire resort. We had 8 of the 10 folks with us slip and fall. This is really serious and can ruin an entire trip. I know that the resort will read this but SOMETHING MUST BE DONE ABOUT IT. 15 bruises, 2 fractured ribs and countless scraps. Unfortunately this will be the main reason we will not return. Adding simple slip-free strips would be a lot for safety. All it takes is one nasty slip and vacation is over.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear jigsmigs, thank you so much for sharing your comments about your stay at our hotel. Nothing is more important for us than our guests' total comfort, satisfaction and well being so we do everything we can to ensure that their stay will always be a very pleasant and enjoyable hotel experience. We are very glad that you had so much fun, enjoying the beach and all our all inclusive services (especially our alcoholic and fruity drinks), relaxing and having such a nice birthday celebration. We are also happy that you found our location so convenient since we are not only right at the beach (with direct access to it) but also just a couple of blocks from downtown Jaco. We are very sorry to hear about the injuries of the people in your group. We are also very distressed and surprised because one person of your group spoke to our Manager that he had fallen down, and when our Manager offered assistance, he said that it was not necessary; but he never told our him about so many people falling down nor about so many injuries so it is until now, that we are learning about happened. We would really appreciate if either you or any other member of your group can contact the hotel directly so our Management can speak to you. Once again, we are very sorry to learn about what happened and we will be looking forward hearing from you soon. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"A very good All Inclusive for the money!"

4
23/10/2017

My wife and I stayed there from 10/13/17 until 10/20/17. The food was nothing fancy (all buffet) but the choices were plenty, and the tropical fruits were always fresh and sweet. At the beachside bar there were hamburgers, and hotdogs as well as nachos. They 'do not' know how to make crispy fries, but neither does the Los Amigos restaurant in town (and Tripadvisor gave them an award for excellence in 2017. One thing lacking at the breakfast buffet was BACON! But for $40.00 per person for the all inclusive what should one expect? The room we stayed in was very comfortable, and the TV has FOX News! The staff throughout the resort was very friendly. Sergio the bartender was great, and so was Frank, and the two younger bartenders. The liqour quality is not that of a five star resort, but for the price of the all inclusive it was good. Jenny stood out as the best breakfast egg maker, and William 'the nacho man'! We travel a great deal, and would stay there again!

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear ghostbeliever1950, thank you for sharing such superb comments regard you and your wife's stay with us. Our utmost desire is to see our guests having a wonderful time, enjoy the beach, our premises and all the activities we offer. Our guests' satisfaction and comfort are very important to us, so we strive to provide them with all the comforts they might need, with great all inclusive services and with a a very attentive staff whom are totally committed to our guests just as Jenny, Frank, Sergio and William. We are truly sorry for not offering any bacon at breakfast, please accept our apologies for it. We are going to share your advice with our Food & Beverages Staff so that they can take it into account because as we mentioned before, nothing is more important than our guests' total satisfaction. It was a pleasure having you and your wife as guests. Thank you for staying with us, we would love seeing you both back again. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Girls Trip"

5
19/10/2017

The room and resort were very clean. We did find a little crab in our room one night. But I thought that was kind of funny. Friendly staff and beautiful beach. Its ok to walk around the city and leave the resort.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear devlinbriana, thank you for posting such fantastic comments about your stay at our hotel. We are thrilled that it was such a fun and pleasant experience because we really thrive on our guests' total comfort and satisfaction. We are so committed to our guests that our excellent staff are always one step ahead, complying with their needs and requests and making them feel more than welcome and right at home. It has been a pleasure being at your service. Thank you for staying with us, we would be delighted to see you back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Enjoyable Stay"

4
23/09/2017

We are currently in day 4 of a 5 day stay. The staff is very friendly and most speak some English. The food is quite good and varies daily. My wife is gluten free and has no trouble finding dishes to suit her appetite. The beach is not good for swimming as the waves pound the shore. I would call it a surfer's paradise. There are more small children here than we expected. The rooms are clean but noisy at night from the hallway and the room above ours. Good security on the grounds so we felt totally safe. The specialty drink menu is extensive with friendly bartenders. In all, we are enjoying our stay.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear BobK46, thanks for sharing your wonderful comments. We are delighted that you are having such a pleasant stay and that you feel so secure here with us because nothing is more important to us than our guests' total comfort, satisfaction and well being.It makes us very glad that you are enjoy our all inclusive food and drinks so much, we are going to share your comments with our Food & Beverages staff, they are going to feel very proud. We assure you that if you let our front desk staff know about the noise at night, they can send someone from our security staff to take care of it immediately. It has been a pleasure being at your service. Thank you for staying with us. We hope to see you back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Good value and location. GPS IS A MUST!!!!!!"

4
18/09/2017

I'm not a fan of all inclusive resorts, but really enjoyed my stay here. Very pretty grounds with a large swimming pool, 2 bars, play area with foosball, ping pong, etc,, small gift shop and open air dining. On 2 mornings while I was having coffee, there were wild macaws in the trees! What could be better than that? We really appreciated all the covered areas and walkways as t rained every late afternoon into evening. Never has to go out into the rain. Food was always a buffet consisting of rice, beans, pasta, veggies, salads, fruits, desserts. There was always some fish, chicken, pork or beef being served. Food was ok, not great, not bad. Actually very typical of Costa Rica. Their food is not very interesting compared to Mexican or island. Rooms were all tiled. Decent beds, lousy pillows. Hot water in shower, not in sink. Typical hotel AC- loud and either hot or cold with a 1 degree temp change. Housekeeping was really thorough and our rooms as well as public areas were spotless. There was always someone doing something for upkeep. We found all the waiters, bar tenders and front desk staff to be very friendly and helpful. There are free local and international calls from the front desk. Due to Hurricane Irma, we used this service. Staff was more than willing to place calls and translate when necessary. There was no problem if we were on hold for a long time. Location is good. Go north on 34 to get to Carara National Park and Pura Vida Waterfalls. Go south for 1 hr 45 mins to Manual Antonio Park. Town of Jaco is typical beach town. We didn't spend much time there. Not worth t in our opinions. Costa Rica is not inexpensive like other countries. Prices are on a par with US prices. HERE IS THE MOST IMPORTANT THING TO KNOW: HAVE A GPS!!!! THERE AREN'T ROAD NAMES. Nor are there decent road maps.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear bevblues, thank you so much for sharing your kind and very detailed comments about your stay at our hotel. It makes us very happy knowing that your stay was such a pleasant experience and that you found our staff to be very attentive and friendly, our all inclusive services very good and our accommodations comfortable and practical. Nothing is more important than our guests' total satisfaction so it is very rewarding that you had such a great time, enjoying the beach and everything that the hotel offers and provides. We are very sorry that you did not liked the pillows and we apologize for it. We assure you that if you had let our front desk staff know about it, they would have gladly sent you different pillows for you to choose, because as we mentioned before, we are completely committed to our guests' comfort and satisfaction. It has been a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Nice combination of location, value, quality, and friendliness."

4
16/09/2017

Overall very nice, week long experience. Good location, easy to find, and free parking. The hotel grounds are absolutely beautiful and extremely well kept. The lobby area and common areas are quite nice and very clean and open. If you have done "all inclusive resorts" before, this property is much smaller, and more convenient to navigate. However, that also means fewer choices for bars and restaurants. The staff overall was very friendly and helpful. Some exceptions, but many more who were great. Our favorite, among many, was Octavio in the restaurant. The daily dinner menu was quite diverse, and had something we really liked every night. The pool bar was great for a casual buffet lunch. The breakfast buffet was also excellent, with made to order egg and waffle stations. The room was very clean, spacious, and everything worked. Decor was a bit spartan, but quite functional. Easy walking distance into downtown Jaco. The Jaco beach is not a sandy one, but rather pebbles and mixed soil. Great waves, and surfers galore just a bit up the beach. Compact gift shop was huge array of stuff at fair prices. The bars were well stocked, beer was cold, and the mixed drinks generously poured. If there was a 4.5 rating I would do it. Overall very enjoyable.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear pagmeister, thank you for sharing your phenomenal review. We are completely elated that your hotel was such a wonderful hotel experience. finding our grounds so beautiful, our accommodations very comfortable and practical, our all inclusive services so good (especially our buffets, drinks and snacks, with such a convenient location (we are right at the beach, with direct access to it and only a couple of blocks from downtown Jaco) and with such an attentive and friendly staff. Nothing makes us happier than seeing our guests totally satisfied so it is very rewarding knowing how happy you were during your entire stay. It was a pleasure having you as a guest. Thank you for staying with us, we will be definitely looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Horrible customer service!"

1
09/09/2017

I will say this, I never even stayed at this resort and let me tell you why. I couldn't get in contact with them. I called five yes 5 times in order to try to reach the front desk two days before I was supposed to arrive here. I could not get anyone to answer their phones. I needed to confirm that they had a crib for our baby and that we would be able to check in a little early the day we arrived. Well after not getting in contact with anyone like I needed I called Best Western customer service and they also were unable to reach the resort. I was so alarmed by this I asked to cancel the reservation. I mean who wants to travel internationally with an infant to a resort that doesn't answer their phone? I ended up being charged $161 dollars because I "cancelled too late". When I got back from Costa Rica I had a voicemail from Best Western saying that the resort was going to refund my money. That was a week ago yesterday and still no refund. Stay away from this place. Go to Crocs Resort. It is pricier but they answer their phones and their customer service is amazing!

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Stephane S, thank you for sharing your comments about our hotel. We are truly sorry for what happened and we ask you to please accept our most sincere apologies for it. We are very distressed about what happened since nothing is more important for us than our guests' total comfort and satisfaction. We have already inquired if the hotel's phone line was not working and it seems that everything was functioning as it should. Once again we ask you to please accept our apologies and we assure you that our Management has already made sure that this never happens again because as we mentioned before, our guests' satisfaction is very important to us. We are glad to inform you that the hotel's accounting have already taken care of the refund, what happens is that sometimes the transaction takes a couple of weeks for it to reflect on the account. It has been a pleasure being at your service. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Bad first impression, but it ended great!"

3
17/08/2017

When we arrived, we had a really bad first impression due to the staff member at the front desk (tall, dark hair, glasses). He was rude to the point of almost being hostile. He did not tell us about the safe, beach towels, the restaurant, where the elevator was... another staff member stepped in and helped us. At first we thought, it was because we were english speaking, but, later we saw him be respectful to others. My friends suggested that perhaps he mistakenly thought we were a same-sex couple and had an issue with it (he referred to her as my "partner" ). All of our interactions with him were unpleasant. Despite, our bad first impression, we had a great stay. The hotel is definitely no frills, but, exceptionally clean. The rest of the staff were excellent. The food, while repetitive was tasty and good. The drinks were delicious. We had fun on the beach, but, be prepared for big waves and bring swim shoes (I would not let small kids play in the ocean). The bar staff were great. It is a very different than all-inclusive from some southern countries, but, overall, we had a very good stay.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear hcg123, thank you so much for posting your comments regarding your stay at our hotel. Please accept our most sincere apologies for the way you were treated by our staff member when you first got to the hotel, we are very sorry and very distraught about it because it goes against everything our Brand stands for and against our hospitality standards and philosophy. Nothing is more important than seeing our guests completely comfortable and satisfied so once again, please accept our apologies for the way you were treated. We are going to share these comments with our Management so that they can take it into account and see to it that it never happens again. On the other hand, we are very happy that the rest of your stay was so pleasant and that you and your friend were able to have lots of fun and relax all you wanted. We are delighted that you liked our all inclusive services so much (especially our drinks) and that you found the rest of our staff so friendly and attentive. It was a pleasure being at your service. Thank you for staying with us, we hope to have you back very soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Amazing!!!"

5
08/08/2017

Best western jaco beach is a great hotel. Right on the beach, amazing and friendly staff, close to town, and the hotel had a great vibe. We had a great time and would absolutely love to return sometime soon!!!

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear 623beachlover, thanks for sharing such wonderful comments about your stay. We are more than happy to learn that you had such a great hotel experience, fining our all inclusive services so good, our location so convenient (we are right at the beach, with direct access to it and we are only a couple of blocks away from downtown Jaco) and our staff so friendly and attentive. Nothing is more important than seeing our guests totally satisfied, enjoy the beach and relaxing as much as they can. It was a pleasure being at your service. Thank you for staying with us; we will be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Great place by the beach"

5
02/08/2017

We stayed 2 nights, the selection of food and drinks to choose from was good. With in walking distance of the beach. Very safe place to stay. Room was good, most of the time is spent outside anyway. With in walking distance of local shops and restaurants. The large buffets offered many choices and different things to try for the adventurist eater.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Steve M, thank you for sharing your superb comments about our hotel. We are really thrilled that your stay with us was such a wonderful hotel experience because it is really important for us to ensure that our guests always have a very comfortable and satisfying stay. By providing nice accommodations, great all inclusive services (especially our food & drinks) and with our very attentive staff, we know that our guests are going to be more than happy of having chosen to stay with us. Last but not least, our location is very convenient because we are right at the beach (and with direct access to it) and only a couple of blocks away from downtown Jaco, making it possible for our guests to take nice strolls while they drop in one of the great bars to have a drink or window shop. It has been a pleasure being at your service. Thank you for staying with us, we will be looking forward to your next visit. Best regards. Marjorie Espinoza. Guest Relations Manager.

"Nice stay - VERY Safe"

4
18/07/2017

Stayed for three nights with my teen daughter. Ziplined, white water rafted during the day, hung out at night. This was the perfect place to relax after a long day. Security in and out of the hotel is very closely monitored, as well as access to the hotel from the beach - a plus I appreciate. Staff was very attentive, the rooms clean and functional. The all inclusive food/drink option was appreciated. Both my daughter and the found the food delicious. All in all a great find.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear 3littleladies, thank you for posting such beautiful comments. We are thrilled to learn how much you and your daughter enjoyed your stay with us because nothing is more important to us than our guests' complete satisfaction, comfort and well being. By providing nice and clean accommodations, excellent all inclusive services and a very helpful and friendly staff, we ensure that our guests are going to enjoy the beach, relax and have all the fun they want and have everything they might need or request always close at hand. It was a pleasure having both us you as guest. Thank you for choosing us, we will definitely be looking forward to your next visit. Warmest regards. Marjorie Espinoza.

"Great hotel in the heart of Jaco!"

5
18/07/2017

I really enjoyed staying at this hotel. My mother and I are from California and were about the only visitors who were not from Costa Rica it seemed like, but it took us a while to even notice because everyone seemed to let us blend right in. Yes, the food is kind of repetitive at the restaurant but it was still great. We were there for 5 days and felt like we were able to experience real authentic Costa Rican food, which was enough for us! The drinks were phenomenal especially for being included, and the staff at the snack bar could not have been better. The hotel is immaculate and just in general kept in great condition. The staff was also really nice about packing us lunches on the days we were leaving for excursions. I would definitely stay here again, thank you for the great trip and fantastic hospitality! Also, location could not be better. :)

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Kimberly H, thanks for sharing your fabulous comments about you and your mother's stay with us. We are delighted that both of you were so pleased with accommodations and services (especially our delicious drinks) since nothing imakes us happier than seeing our guests totally satisfied, relaxing, enjoying the beach and everything else the hotel offers. Our staff are always going to extra mile to make our guests feel more than welcome and to see to it that they have at hand everything they might need or request. Last but not least, we are very glad that your found our location so convenient; we are right at the beac (with direct access to it) and only a couple of blocks from downtown Jaco. We are going to share your advice regarding the food with our Food and Beverages Staff so they can take it into account and see to it that there are more variety of dishes in the buffets. It was a pleasure being at your service. We hope to see you both again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Honeymoon!"

5
29/06/2017

My husband and I stayed here for part of our honeymoon and were so pleased with our experience! The all inclusive was fantastic, we felt safe the entire time, and had so much fun with all of the activities right there at the hotel!

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Carly R, thank you so much for sharing your fantastic comments. We would like to congratulate you and your husband on your wedding, it makers us very proud that you chose our hotel as part of your honeymoon. We are delighted that both of you had such a wonderful stay and that you found our all inclusive services so great because nothing is more important to us than our guests' total comfort, satisfaction and well being. Once again, thank you for choosing us as part of something so special. It has been a pleasure being at your service and we hope to see you both back soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Needs many upgrades"

2
21/06/2017

Last week I stayed at the Best Western in Jaco Beach. It was an all inclusive at $139/night. The food was very repetitive. Not many amenities at all. The pool was good but no pool bar. As a frequent traveller I was disappointed with the overall room, food and drinks. I wouldn't recommend an all inclusive in Costa Rica. It would be better to book a condo with a kitchen.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Anthony L, thank you for posting your comments about your stay with us. We are very distressed that our hotel and its all inclusive services were not up to your expectations since there is nothing more important for us than our guests' total comfort and satisfaction. We assure you that we do everything we can to ensure that our guests have a pleasant and fun stay so we are very sorry that your experience was not what you thought it would be. We are going to share your comments regarding the food and drinks to our Food and Beverages Staff so that they can take them into account as soon as possible because as we mentioned before, nothing is more important thant our guests' satisfaction. It was a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Loved it!!!!"

5
13/06/2017

What's not to love?! It's all inclusive! Paramella and Daniel in the bar were great! They were fun and very kind!! We loved snacks being offered. The meals were nice as well but we personally got sick of them and went to town to eat some meals!! It's right by the beach, there is pool, ping pong, a pool! The housekeeping was great and the front desk staff were kind!!

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Marquessa G, thanks for sharing your phenomenal comments about your stay. We are so proud that your stay was a total success and that you loved our hotel and all our all inclusive services and our very convenient location (we are right at the beach, with direct access to it and just a couple of blocks away from downtown Jaco) because nothing is more important to us than our guests' complete comfort and satisfaction. Our wonderful staff are always going the extra mile (just like Daniel and Paramelia did), complying with everything our guests' might need and request and making them feel more than welcome and happy of having chosen to stay with us. It has been a pleasure having you as a guest. Thank you for staying with us and please come back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Nice place to stay in Jaco"

4
26/05/2017

A friend & I recently stayed for 2 nights at the all-inclusive BW Jaco Beach. We arrived 2 hours before check in and were advised by the security guard at the driveway gate that we would be charged $50 each ($100) if we checked in early or we could leave & come back at 3pm. We left and went for a walk around town. The location is great, the grounds are kept very nice and the rooms & facilities were all fine. They had good breakfast & dinner buffets (we didn't make it for a lunch) and the bars made good-tasting, strong drinks. Some of the staff is bi-lingual but most seemed to know only a few words here & there. The security posted by the beach access prevented anyone from taking alcohol down onto the beach. I understand rules but lots of people down on the beach were drinking. The pool was very warm, not at all refreshing. Overall it was a nice place to stay but I'll probably try someplace else next trip!

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear FlaDave, thasnk you for posting your comments about your stay with us. We are delighted to learn how pleased you were during your stay because nothing is more important to us than our guests' total comfort, satisfaction and well being. It makes us very proud knowing how much you liked our all inclusive services (especially the food and drinks), we are sure going to share that with our Food & Beverages staff so they can see how happy you were because they are efinitely going to feel very proud. We are very sorry that you found the pool too warm, unfortunately the the temperature here is too hot and it makes the pool's water a little bit warm. We are also very sorry that the alcoholic drinks cannot be taken to the beach but we have to see to it because it is part of the hotel's policy. It has been a pleasure being at your service. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Great as Usual"

4
10/05/2017

Nice hotel. Close to everything. Good overall experience. Staff is great! The restaurant staff are exceptional and have worked here for several years. Very accommodating. Modesto and Jorge provided exceptional service.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Rick A, thank you for sharing your awesome comments about your stay with us. We are elated that you had such a nice stay since nothing makes us happier than seeing all our guests completely comfortable and satisfied. We are also very happy to learn that you are already part of our extended global family since you have stayed with us more than once and it lets us see just how much you like our hotel. Our wonderful staff are always going above and beyond, making sure that our guests have everything they might need and request and that they feel more than welcome and right at home. Also, we are glad that you found our location so convenient since we are only a couple of blocks from downtown Jaco and we are right at the beach (and with direct access to it). It has been a pleasure being at your service. Thank you for choosing us; the entire team will be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Nice Hotel"

4
05/05/2017

Hotel was nice. It had well kept grounds and friendly staff. The pool was nice but very hot, in the hot weather you didn't really feel refreshed since the water was hot. The hose water was better. Great service behind the bar. The food was delicious. Good variety of food for those who eat Costa Rican food, like myself I am Costa Rica, and a blend of variety for those who don't, like my American boyfriend. The hotel was right on the beach but the beach isn't really swimmable, very rocky rough tides and manta rays. The town it self is shabby and unsafe at certain times of the night so we never felt the need to really leave the resort. Security in the resort was great and had great parking for our rental car. Staff was around 24 hours a day,

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Valerie C, thank you for sharing your wonderful comments about your stay in our hotel. We are delighted that you and your boyfriend had such a great time during your entire stay because nothing is more important to us than our guests' total comfort, satisfaction and well being. By providing very comfortable accommodations, excellent all inclusive services (especially the food and snacks which you liked so much) and by having a very convenient location (we are right at the beach and with direct access tpo it), we ensure that our guests will have everything they might need so that they can relax and enjoy the beach and all the activities the hotel has to offer. It has been a pleasure being at your service. Thank you for staying with us, we hoppe to see you back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Not so good, not so bad!"

3
02/05/2017

I really like this chain and I have used these hotels in other countries but, the one in Jaco is kinda old and I think it needs some maintenance. On the other hand, it has a good location, disco and all inclusive service.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Adolfo A, thank you so much for sharing your nice comments. We are delighted that you had such a pleasant stay with us because we are totally committed to our guests' comfort and satisfaction so they can relax and enjoy the beach, the all inclusive services the hotel offers and all the activities we have here at the hotel. It makes us very happy that you found our location so convenient since we are right at the beach (and with direct access to it) and only a couple of blocks away from downtown Jaco. We assure you that our Brand has the highest and most strict standards regarding the hotel's maintenance so we are sorry that you thought we did not give it all the upkeeping it needs because we really do. As you were able to see, the hotel is currently undergoing some renovations and remodelation so we hope that you can visit us when all the work is finished because we are sure that you are going to love how our premises are going to look. It was a pleasure being able to serve you. Thank you for staying with us, we hope to see you back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Nice Hotel"

3
13/04/2017

Clean.. Basic rooms, nothing fancy. Pool and food were very good, as was the open bar. Staff was very friendly and helpful. Beach was nice. Town was kind of shabby. Went on a ATV tour of the rain forests - best part of the trip.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear jrpard0, thanks for posting your nice comments about your stay with us. Nothing makes us feel happier than knowing that our guests have a wonderful hotel experience because their total satisfaction and comfort are extremely important to us. We are very glad that you found our all inclusive services so good (especially our meals, snacks and drinks) and our staff so nice and attentive. It has been a pleasure being at your service and we hope to see you here again soon. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Good Location and Nice Hotel"

4
10/04/2017

Good service. Lunch & supper had enough variety of meats & vegetable. Breakfast NOT diabetic friendly, lots of sweet breads, jams (no peanut butter no tortilla (flat breads) no plain yogurt. Location is close to public beach, great for walks & sunsets, sand very coarse, ocean tides are strong, good for surfers.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear smotracookviolet, thanks for sharing your awesome comments about your stay with us. We are delighted that you had such a wonderful and plesant stay because nothing is more important than our guests' complete comfort and satisfaction. We are very sorry that our all inclusive breakfast buffet was not great for you due to all the sweets we offer. Please accept our most sincere apologies for that. We are going to share your comments with our Food & Beverages Staff so that they can take them into consideration, because as we mentioned before, nothing is more important than your comfort, satisfaction and well being. On the other hand, we are very glad that you found our location so convenient (we are right at the beach and with direct access to it, besides being only a couple of blocks away from downtown Jaco), making it possible for you to take nice strolls on the beach and watching the beautiful sunsets. It was a pleasure being at your service. Thank you for staying with us, we really hope to see you back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Great place for our anniversary"

5
28/03/2017

This was our 50th anniversary, so we wanted it to be extra-special. We picked BW Jaco Beach for a couple of reasons: my wife and I wanted a beach vacation, and she is disabled so we needed wheelchair friendly. This location filled the bill. There are so many positives I don't know where to begin. Everything on the grounds was accessible for my wife. There were ramps to the lobby bar, ocean front restaurant bar, pool, and main restaurant. We stayed in an accessible room. There were grab bars around the toilet and a roll-in shower. The pool was a lot of fun. It was clean, and had plenty of seating around it. Since it is circular, there is always a sunny area and a shady area for when you aren't in the water. There are a couple of families of iguanas to keep you entertained when not in the water. The food was tasty. Not gourmet, but well prepared and a good choice. I had the spaghetti with garlic sauce every day - yummy. But the best part by far was the staff. they were extremely friendly and competent and were eager to help any way they could. My wife's family are all passed away, and we were sad about celebrating our 50th alone. Instead, BW went out of their way to treat us like family: Ana (maid) decorated our room, management sent a flower arrangement to our room, a special table was prepared for us for lunch, and a bottle of champagne appeared at our dinner table. Overall, we felt we were surrounded by brothers and sisters and it became a special day. I'd like to say again every member of the staff treated us like long time friends. William, Jairon, Kenneth, Octovio, Laura, Ana, and the others were kind; they greeted us every time they saw us. I consider the experience well worth the cost, would recommend it to anybody considering a Central America vacation, and will probably stay there again. The part is for other disabled travelers, and should not be considered criticism of the BW Jaco Beach. We had some concerns/suggestions we experienced and passed along to a manager. The room had two beds, which meant there was no way to get a wheelchair to the side of the bed - just not enough room to navigate. The closet did not have a second bar low enough for the wheelchair person to hang up clothes. The roll-in shower does not have a bench for the transfer to (when I requested a chair, Ana had one immediately, so this wasn't a concern). The toilet is too close to the wall, making it hard to use the handrail effectively, and too low for a wheelchair person. bottom line is that a wheelchair person will need an assistant to help.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear David R, thank you so much for taking the time to write and share your very nice, detailed and thorough review about you and your wifes stay with us. Congratulations for your aniversary and thank you for choosing us as the place to celebrate such an important event, it makes us very proud. We are completely elated that both of you had such a pleasant and fun stay, finding our all inclusive services so good and our staff so attentive and friendly. For everyone here at the hotel, more than our job, it is a pleasure to be able to serve our guests, complying with everything they might need, always with a big smile on our faces and making them feel more than welcome and right at home, making sure that they are a part of our extended global family. We would also like to thank you for all the advice you shared with us regarding the improvements we need to make in our rooms for our guests with disabilities, we really appreciate them and we will share them immediately with our Management so that they can take them into account as soon as possible. It was an honor having both of you as guests. Thank you for choosing us and the entire team will be looking forward to your next visit. Warmest regards. Marjorie Espinoza. Guest relations Manager.

"Average"

3
26/03/2017

We stayed for one night and that was enough. The rooms are tiny and the bed was hard as well as the pillows. The a/c did work well but it was an additional charge. You would think a/c would be included in the "all-inclusive". The best thing about this hotel is the view! The sunset was breathtaking and the waves crashing on the beach were so beautiful to watch. The bartenders made really good drinks and were really pleasant. The food was ok but the selection could definitely be improved. Ice would be nice in the water too. It was ok overall.

Marjorie E, Guest Relations Manager at Best Western Jaco Beach All Inclusive Resort, responded to this review
Dear Shawnacey R, thank you for sharing your comment about your stay with us. Nothing makes us happier than our guests' total comfort and satisfaction so we are 100% committed in making their stay a very pleasant experience where they can have all the fun possible. We are very sorry but we do not charge extra for anything since this is an all inclusive hotel, we really do not understand why you mentioned that we charge extra for the A/C. We would really appreciate if you can contact the hotel to tell us exactly the reason you think it was so. We assure you that if you had let our front desk staff know that there was something wrong with the A/C, they would have immediately sent a technician to repair it or changed you to another room if you prefered. On the other hand, we are delighted that you liked all the drinks the bar staff made and that you found the sunset so beautiful. We are going to share your comments regarding our all inclusive food to our Food & Beverages Staff so that they can take them into account as soon as possible because as we previously mentioned, nothing is more important than our guests' satisfaction. It was a pleasure being at your service. We will be expecting hearing from you soon. Thank you for staying with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Quiet all included"

4
24/03/2017

To arrive early you must pay... 25$ each... 50$ US Clean hotel good food good water relaxing place beach... no shadding spots except the Palm trees (public beach) fun waves beautiful sunset waiter are nice not to many people near town hot in JACO

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear clofranco, thank you for sharing your superb comments about your stay in our hotel. We are delighted that you had such a nice time and such a pleasant hotel experience finding our all inclusive services so good, our staff so friendly and our location just great (we are right at the beach and with direct access to it and only a couple of blocks away from downtown Jaco). Nothing is more important to us than our guests' total comfort and sartisfaction so that they can have as much fun and relaxation as possible so it is very rewarding knowing that your stay was a success. It was a pleasure being at your service. Thank you for staying with us, we hope to see you back again soon. Best regards. Marjorie Espinoza. Guest Relations Manager.

"Honeymoon - did not disappoint overall"

3
23/03/2017

Location is so perfect. Walking to town is a breeze and an adventure. Only complaints would be on the weekends many surrounding countries have visitors that really like to party. DJ by the pool is a little loud and obnoxious (on Saturday) and nobody seems to listen to him unless he is playing music. Since it is right next to the beach, the amenities in the room are pretty barren and minimal. The food is very bland but a little salt and pepper can stretch your meal. Overall it is an amazing destination though - I would recommend this to anyone traveling to the best kept secret in Costa Rica (Jaco Beach).

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear nickwmccoy, thank you for sharing your nice review. First of all let us congratulate you on your wedding. We feel so proud that you made us be a part of such an important event as your honeymoon and we are thrilled that you had such a wonderful stay. Nothing is more important than our guests total satisfaction so we strive to provide them with the best accommodations and all inclusive services. We are very sorry that you found our food a little bland and we apologize for it. We are going to share that comment and your other comment regarding the DJ with our Management so they can take them into account. We are also glad that you found our location so convenient since we are right at the beach (and with direct access to it) and only a couple of blocks away from downtown Jaco. It has been a pleasure being at your service. Thank you for choosing us. We will definitely be looking forward to your next visit, maybe you can come and celebrate your aniversary here with us. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

"Loud lobby"

2
26/11/2016

The hotel is okay. not terrible and not great. The biggest issue is that the open concept lobby is near the rooms, so it is very loud, especially at night. Didn't sleep soundly at all due to noise at 1am from teenager, the games room area and giant tv.. Also front staff didn't help to quiet things down. I understand partying, but either this is a family friendly hotel or it's for party goers. The two can't go together. The showers are built for tiny people. Had to contort my body to wash my hair. The food is okay. The drinks are good. The hotel staff is friendly, but I probably not stay here again. The resident iguanas by the pool are great though.

"Nice location for a family vacation!"

3
24/11/2016

The property was very clean and the staff was professional and friendly. My one complaint is that the internet was inconsistent. We would have extended our stay it it would have been better. Very good location to get to other actives.

"Beautiful Hotel"

5
25/10/2016

This was part of a dream vacation for a friend and I. We found the deal from Gate1 travel. This hotel was included in the deal and we couldn't have been happier. We arrived to a smooth, quick check in and overview of the property. The room was a basic room - nothing exciting. We spent some time at the beach bar - amazing! A lot to be said for all inclusive!!! From the bar we saw another part of the hotel where the rooms had balconies - and since we are balcony people I went to ask if we could move rooms. We were escorted to the 4th floor end unit / the one closest to the beach. INCREDIBLE VIEW (room 413). The grounds are beautiful and meticulously kept. Clean, beautiful, up to date. Room 413 was obviously newer than the first room with a much larger bathroom. The bar staff was AWESOME! All were super friendly and very attentive - I don't think my glass was empty but a minute or 2 before someone was checking on me. The food was good - not 5 star but good. A large variety so you could always find something you liked. Fresh fish, chicken, pork or beef for dinner. If you like to wander out a bit there are dozens of places to eat within a 5 minute cab ride. I can't say enough good things about this place and commend them for being a wonderful, relaxing place to call home during vacation. It does seem to get a bit busier on the weekends but nothing crazy. Everyone was there to have a good time and mission accomplished. If you are at all contemplating this place - book it - you absolutely will not be sorry. Pura Vida!!!

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Kurt A, thanks for taking the time to write and share such awesome and detailed comments about your stay in our hotel. We are elated to learn that we were part of your dream vacation since you found our hotel so comfortable and with such excellent all inclusive services (especially our drinks, food and snacks). Our mission is to be able to make our guests have a wonderful hotel experience, providing them with comfortable accommodations, great services and a very attentive and helpful staff who are totally committed in making sure that our guests have at hand everything they might need and making sure that they feel more than welcome and right at home. Also, it is great that you found our location so convenient since we are right at the beach (and with direct access to it and only a couple of blocks from downtown Jaco,surrounded by restaurants, bars, cafes and shops. It was a pleasure being at your service. The entire team will definitely be looking forward to your next visit. Warmest regards.

"Close to San Jose"

4
17/10/2016

I live in Costa Rica and have stayed at different all inclusive hotels over the years. I found this one to have a wonderful buffet for breakfast, lunch and dinner. Very good waffles. The selection of vegetables was great and well prepared. Salad bar was always fresh. Restaurant and buffet were very clean and plenty of staff. We arrived at 7pm and had no problem with checking in. Our room was on the ground floor, definitely no frills but it has the basics for a comfortable stay.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Mary J, thank you so much for sharing your fantastic review about your stay in our hotel. We are more than happy that your stay was such a successful experience since you found our hotel very comfortable and with excellent all inclusive services, especially all the food, whether from the buffets (breakfast, lunch or dinner) or from the snacks. We are truly committed to our guests' comfort, satisfaction and well being so we thrive whenever they had such a wonderful time. It has been a pleasure being at your service. Thank you for choosing us, we hope to see you back again soon. Warmest regards.

"Great All-inclusive Hotel"

5
15/10/2016

The drive to jaco is long, but definitely worth it. This hotel is situated on some prime beach front property. Staff are very professional and friendly and bilingual(Spanish and English). Breakfast,lunch and dinner was excellent. Something new and different almost daily and buffet style. Plenty of activities for you to choose from. Pool table, ping pong table, pool fitness sessions, decent conference facilities and the grounds were always clean.. don't be surprised if you see a few iguanas on the property, but they are harmless.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Ricardo S, thank you for sharing your amazing comments about your stay in our hotel. We are delighted that you had such a wonderful time, finding our hotel very comfortable, with excellent all inclusive services (especially all the food and snacks) and with a great staff that are always making sure that our guests have everything they might need, complying with their requests as quickly as possible and always with a big smile across their faces. We are also very glad that you liked our location so much since we are right at the beach and with direct access to it. It was a pleasure having you as a guest. Thank you for staying with us, we hope to see you back again soon. Best regards.

"Great All-Inclusive"

5
13/10/2016

This is a great all-inclusive right on the beach. It was appropriate for what we needed, as we wanted to just relax for the week and not worry about food or drinks if we didn't want to. The bartenders are phenomenal characters who made everything fun. The bar always had something at night, even though it is the down season. We only used the pool once, because the ocean was spectacular. You could walk out forever without being more than waist-deep, but you could still surf. The water and pool were warm, we looked to the shower to cool off. The food was good, but if you require high end you'll need to venture out. We were quite happy with what they had to offer, though. This is a beautiful, simple place. Always clean and well-groomed. Great for families or couples.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear hortonhearslax, thank you for sharing your exceptional comments about your experience in our hotel. We are more than happy that you had such a relaxing and pleasant stay since we are very committed to our guests' comfort, satisfaction and well being. Our entire staff are always making sure that our guests are enjoying themselves, complying with their requests and making them feel right at home. We are delighted that you found our all inclusive services so good and practical, that way, you were able to rest all you wanted without having to worry about anything. It was a pleasure being able to serve you. Thank you for choosing us, we hope to see you back again in the near future. Best regards.

"Fun times"

5
12/10/2016

Great atmosphere and wonderful people. Recommend highly, the staff was amazing, food plentiful. Did a 4 wheel drive tour with a company recommended from hotel...was quite an expensive to say the least.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear gtabbi, thank you so much for sharing your magnificent comments about our hotel. We are thrilled that you had such a wonderful experience, enjoying the beach and all the activities the hotel offers, fining our all inclusive services so good (especially the food and snacks) and our staff so helpful and attentive. We are totally committed to our guests' comfort, satisfaction and well being so knowing that you were so happy with everything the hotel offers and provides is more than rewarding to us. Thank you for staying with us, it was a pleasure being at your service. Warmest regards.

"Not worth the all inclusive feature"

2
07/10/2016

The common areas were clean. The bathroom was fine. But the room felt muggy and gross. The rooms have those old jalousie windows. One of the panes was missing in my room. There was a cricket in one of my friends room and the cold water didn't work in my other friend's room. The food was mediocre. The desserts were not cold and the soups were not hot. The drinks were watered down. We were supposed to stay there 4 nights but left after the first night.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear MPMIA, thank you so much for sharing your comments, we really appreciate your feedback. We are truly sorry for not being up to your expectations so please accept our most sincere apologies for it. We feel truly desolated because nothing is more important to us than our guests' total comfort and satisfaction and we assure you that we are constantly making all the efforts to achieve them. We assure you that our hotel has very high and strict hygiene standards which are always being closely assesed by our Management. Also, our hotel is undergoing some major renovations and remodelations as we are sure you were able to observe. We assure you that as soon as all that work is finnished, all the rooms are going to be up if not above our guests' expectations. We also assure you that all the quality of food and drinks we served is always the best and the drinks are never watered down. We are going to share your comments regarding the taste and variety of the food with our Food and Beverages Staff so that they can take them into account immediately because as we mentioned before, nothing is more important than our guests' total satisfaction. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.

"Nice place, good customer service and drinks."

4
25/09/2016

Nice place, good food, and infrastructure was fine. Breakfast and cocktails were the best. I have enjoyed waffles, were good and fresh. Cocktail were really good, good liquors, good amount of buzz and bartenders rocks, specially Francisco. The AC was broken, it worked but made noises during the whole night. Beach is average, public and was not really clean. Good deal if you want to go to an all inclusive hotel, to drink and have fun with your friends for few days Also works great if you don't want to drive and just take a bus, it is close to San Jose, and Jaco public transportation is good and the bus stops right in front of the hotel

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Salvador A, thank you for sharing your very detailed review about your stay in our hotel. We are thrilled that you enjoyed your stay with us so much because we really want to see all our guests feeling happy and satisfied with our accommodations and all our services. It is really important for us here at the hotel to provide our guests with excellent attention and services so our entire staff complies with all their requests and needs as quickly as possible, always with a big smile across their faces. Making sure that they know just how happy we are of being able to help them and for having them here. We are also glad that you found our hotel's location so convenient since we are only about an hour and a half away from the city, we are just at the beach (and with direct access to it) and we are only a couple of blocks from downtown Jaco. We are very sorry about the noise the A/C was making, plase accept our most sincere apologies if it caused you any inconvenience; we assure you that if you had let our front desk staff know about it, they would have immediately sent someone from maintenance to fix it, because as we mentioned before, our guests' satisfaction and comfort is extremely important to us. It was a pleasure being at your service. Thank you for choosing us. Warmest regards.

"Great hotel! Amazing Staff! Beautiful Location!!"

5
22/09/2016

I stayed at Best Western Jaco for 7 nights in September. I went with my dad who doesn't speak any Spanish. I thankfully do speak Spanish but that wasn't important. All the staff were great, I spoke Spanish with them and my dad English, a lot of the staff really tried to speak with my dad and most of whom could speak English well. I cannot thank the staff enough for making the trip so much more enjoyable, every day we would have a laugh and chat. The bar staff were great, William, Heyner and Francisco were brilliant (all the others were too but we spoke more to these three) The staff in the restaurant were also so friendly and helpful, and the maids...what can I say, what a talent they have. Each day we would come back to find a different towel display on the bed, some were just amazing!! The hotel was really clean all of the time, so close to the beach, well, ON the beach! food and drink was great especially for All Inclusive. I am 29 and my dad 55 but age doesn't matter, we both had a great time!!! We stayed in a pool view room on 5th floor but that shouldn't put anyone off, the top floor had the best views of the beach, the pool, the ocean and each morning seeing the wildlife was amazing!! Definitely recommend this place to anyone travelling to Costa Rica. Would love to go back ASAP!!! Thanks again to everyone at the hotel who made the stay brilliant!!!

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear o_Lee_o, thank you so much for sharing your awesome and very detailed comments about your experience in our hotel. We are more than thrilled that you and your father had such a wonderful stay, finding our all inclusive services very good (especially our all inclusive food, snacks and drinks), our accommodations so clean and comfortable and our location so convenient (as you mentioned, we are right at the beach and have direct access to it and we are only a couple of blocks away from downtown Jaco and those streets are full of very nice and fun shops, restaurants, bars and cafes which you can enjoy while taking a stroll without having to use a car). We are very lucky and proud to have a staff who are always going above and beyond making our guests feel more than welcome and right at home, complying with everything they might need and request and making sure that they always have a big warm smile across their faces because they embody everything our hotel and our "Brand" stand for. It was a pleasure having you and your dad with us. Thank you for choosing us and we hope to see you back again in the near future. Warmest regards.

"Best value for money"

4
18/09/2016

We enjoyed our time here. The food is good, the employees are nice and the rooms simple but clean. The beds are comfortable. It is not a luxurious hotel, but the rates are not high either...so I think it's a good option if you are traveling with children...no need to think about cooking, cleaning messes etc. Everything is within short distance, ( which is important if you are going with kids)the pool is close to the snack bar and to the beach. I would go there again. Ask for a ground floor room because there are no elevators and not in front of the pool if you don't want noise from the disco.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear roccarva, thank you for posting your superb comments about you and your family's stay in our hotel. It is just wonderful knowing how much you all enjoyed everything we offer and provide, from our comfortable accommodations, our excellent all inclusive services, our very attentive and friendly staff and last but not least, our very conveninet location (besides being right at the beach and with direct access to it we are only a couple of blocks from downtown and surrounded by very nice shops, restaurants, bars and cafes). Our utmost desire is to see all our guests feeling totally comfortable and having all the fun they can because we want to see them completely satisfied and happy for having chosen to stay with us. It was a pleasure having you all as our guests. The entire team will look forward to your next visit. Warmest regards.

"Great Family Hotel!"

4
17/09/2016

Stayed for 3 nights with my family and had a great time. The hotel is beachfront and located in a very nice area of the beach. We really enjoyed having an early morning walk every day before breakfast. The hotel facilities are also very nice, including their swimming pool, beach-front bar and lounge areas. We particularly enjoyed their breakfast, with nice omelettes and some local specialties. The rooms are also nice and comfortable. Ask for the pool-view rooms with a balcony. They have a very nice view of the pool and the beach, especially on the higher floors. My only recommendation to the hotel would be to improve the service at the main gate of the hotel, and make them more friendly and welcoming to the guests, especially as that is the first impression.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear JCb1995, thank you for sharing your wonderful and very thorough comments about your stay in our hotel. We are delighted that you had such an amazing time, finding our hotel so comfortable, with excellent all inclusive services (especially all the food, snacks and drinks we offer) and with a very nice and convenient location (besides being right at the beach and with direct access to it, we are also just a couple of blocks from downtown Jaco which have lots of very nice shops, restaurants, bars and cafes). We are totally committed in making our guests feel totally satisfied, complying with everything they might request, helping them whenever they might need and making them feel right at home because nothing gives us more joy than seeing them with a big smile across their faces. Please accept our apologies if our security staff (at the gate) were not friendly enough, we are going to make sure to see to it that they change their attitude as soon as possible. It was a pleasure being at your service. Thank you for staying with us. Best regards.

"Great Value for your buck and right on the Beach!"

4
15/09/2016

My husband and I recently kicked off our honeymoon at this Best Western on Jaco Beach. We got a great deal and found ourselves surprisingly pleased with everything about this place! The Value is really great for an all inclusive and the food was very good and plentiful! The staff are really friendly here, but I found especially so, at the bar! We had some wine delivered to our room as a Honeymoon surprise which was very sweet and they set up the towels in a lovely Heart shape with a note too. There's one pool, which is circular and more for cooling down as it's a bit small to swim in, but it's nice and you are right on Jaco Beach! It's great to start your day and check out surfer's in the morning or grab a lesson from an instructor at the end of the path. Just a reminder this is a non-smoking resort and of course it's hot, but the rooms have air conditioning units and we were very comfortable. There aren't mini fridges, but ice is available for your room if you like and every room has a balcony! This is a great find if you're landing in San Jose, but looking to get to the beach right away! We found ourselves just over an hour away from the airport and we were happy to be able to get out of the city and onto the shore early on! Surf's up at Jaco Beach!

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear debbieDiniz, thank you so much for posting your superb comments. First of all, congratulations on your wedding, we are really happy to have you and your husband with us for something so especial as your honeymoon. Our utmost desire is to provide our guests with very comfortable accommodations, great all inclusive services and with a staff that goes the extra mile making sure that they have everything they might need and that they feel more than welcome during their entire stay. We are also glad that you found our location so convenient since we are only about an hour and a half away from the city, right on the beach and just a couple of blocks away from downtown Jaco. We assure you that if you would have inform our front desk staff that you needed a fridge in your room, they would have happily complied and sent you one immediately, because as we mentioned before, there is nothing more important for us than seeing all our guests totally comfortable and satisfied during their time with us. It was a pleasure having you and your husband here with us. Thank you for choosing us as your hotel and we hope to see you back again on your aniversary. Warmest regards.

"Best Western on the Beach"

5
13/09/2016

The Jaco Best Western is one of the older and largest beachfront hotels on Playa Jaco. Rooms have all been recently remodeled. Great food and pool areas. Outstanding for families and weddings. Short walk to downtown Jaco.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Carl C, thanks for sharing your superb comments regarding your stay in our hotel. We are more than happy that you had such a pleasant experience since seeing our guests having lots of fun, very comfortable and totally satisfied is what we work so hard on a daily basis. We have a very convenient beachfront location (and with direct access to it) because we are just a couple of blocks away from down town Jaco which makes it possible for our guests to have a nice stroll whenever they want. We are glad that you liked our remodelations and that you found our all inclusive meals, snacks and drinks (both, alcoholich and non-alcoholic) so good. It was a pleasure having you here with us. We hope to see you back again soon. Warmest regards.

"Alittle disappointed in hotel infrastructure"

2
06/09/2016

Some good: 1) The staff was friendly and welcoming. 2) Breakfast, lunch and dinner was great, many choices that changes every day. 3) Greeted with snacks and drinks at the entrance. Now unto the negatives: 1) Early Check-in. I am from Jamaica, every single all inclusive hotel here will check you in before the check in time, but you may not receive a room if its not ready. At this hotel, we had to wait exactly until check-in time to get our arm bands to even get access to the bar or restaurant while we wait. We had to sit on what is supposed to be a wall in front of check in desk. No waiting area. At least they kept our luggage safe while we walked the town until their 3pm check in time. 2) Hotel layout. The buildings are three stories high, no elevators. Stairs are on one side, not in the middle or on both ends. Very long walk to get to stairs. 3) Power cuts. No backup generators. Almost every day there was a powercut for around 0.5-2 mins. 4) Hot water takes ages. They must be piping hot water from some volcano a few hundred miles away because there is no reason for hot water taking over 10+ minutes to reach our pipe. 5) Rooms had like nothing. No iron, no microwaves, no fridge, nothing you'll find in any hotel of this sort.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Shawn M, thank you so much for sharing your very thorough and detailed comments about your experience in our hotel. Nothing makes us happier than seeing our guests completely happy and satisfied during their entire stay so we strive to provide them with very comfortable accommodations a great all inclusive services. Our staff are always making sure that our guests are having fun and complying with anything they might need, always with a big smile across their faces. We are very sorry about not being able to check you in before the scheduled time due to our all inclusive services. The hotel do offer our guests the chance to enjoy all the all incluse services before the scheduled check in time (which is 3 p.m.) if they pay a fee of $25; so even if they cannot get into the rooms before that time, they get to enjoy all the all inclusive services. We also assure you that is you had let our front desk staff know that you needed a fridge , a microvawe or an iron, they would have immediately sent them to your room because as we mentioned before, nothing is more important than our guests' total satisfaction. Please accept our most sincere apologies for the inconveniences you experienced, but as you could see for yourself, the hotel is actually undergoing renovations and remodelations, we assure you that as soon as all the work is finnished, our guests are going to be delighted with everything. Once again, we apologize for any inconveniences you experienced. It was a pleasure being at your services. Thank you for staying with us. Warmest regards.

"Great Experience"

5
31/08/2016

This hotel was very nice and perfect for a few days on vacation. The all inclusive package was well worth it! The service was amazing and everywhere we went there were employees who were extremely helpful. The pool was beautiful, the bar was clean and there were options, and the dinner buffet was very good! We had come from another hotel in Jaco that we left early due to accommodations, and this was such a better experience. The rooms had amazing air conditioning, and they were very clean. They had bug spray for guest use all over the resort and were very helpful when trying to find a ride to the airport and a cab to another town. If I ever go back to Jaco I would not think twice and would stay here again in a second!

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear taylor_92890, thank you for sharing your superb comments about your experience with us. We are more than thrilled that you had such a wonderful stay because we really strive to make all our guests have all the comforts possible and the best all inclusive services so that they can have a relaxing and pleasant stay while at the same time having all the fun they want. It was a pleasure being able to serve you. We hope to see you back again soon, thank you for staying with us. Warmest regards.

"Not for me"

2
28/08/2016

I stayed at Croc's Casino Resort for two nights and was going to stay here for three nights for something different. Well it was different alright upon arriving at 1:00 I was told check in is at 3:00 and I couldn't stay on property unless i paid 25.00. I asked if I could just sit and wait and was told no i would have to leave and come back. So I paid the 25.00 and was glad i did because i realized the hotel has no air conditioning except in the rooms. It was very hot that day and I couldn't find a place to escape the heat. It also didn't seem to be a very clean place it looked to me to be a place you come to party. Then after seeing the rooms are set up like a motel I decided to cancel my reservation and go back to Croc's. All the room are outside so if you open the curtains everyone can see in your room. I was here by myself and that made me uncomfortable.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Sheri2, thank you for sharing your comments, we really appreciate all our guests' feedback. We are very sorry to learn that our hotel was not up to your expectations since there is nothing we want more than to see all our guests feeling completely satisfied. Yes, our check in is at three p.m. and our guests can stay in the hotel and enjoy all the all inclusive services if they pay the $25 fee. We assure you that our hotel has very high and strict hygiene standards which our Management is always checking and making sure that our housekeeping staff follows it to the max. Once again, we are very sorry that you did not liked our accommodations and that you chose to return to your previous hotel. It was a pleasure being at your service. Thank you for your visit. Warmest regards.

"It's on the beach"

3
25/07/2016

We got this hotel as part of a Groupon Package. I went with my girlfriend and we were not traveling with children. I'll just do a quick pros and cons list from the perspective. Pros Great Location. On the beach. Walking Distance to downtown. All you can drink alcohol. Dinner was pretty good for an inexpensive all inclusive. Friendly Restaurant and bar staff. Cons No curb appeal, hotel was under construction while we were there. No elevator, not a huge deal but we were on the third floor with heavy luggage and no one offered to help us to the room. Tons of kids, we never made it to the pool because of all the children (if you have kids this might not be a con) Impossible to get seating by the pool unless you get there first thing in the morning. Breakfast and lunch snacks were not ever good. We seemed to be the only English speakers staying at the hotel. Room was pretty basic. Overall: It was on the beach with good location and free food and alcohol, we stayed there 2 nights which was about as long as I would want to stay there. I would not choose this hotel if it didn't come with the groupon package, but like I said it wasn't terrible. If you are not traveling with children I would not recommend it.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear michael g, thank you for taking the time to write and share your very thorough review about your stay in our hotel. This hotel's goal as an all inclusive resort, is to provide our guests with comfortable accommodations, an attentive and very professional staff and with wonderful all inclusive services (like our delicious buffets, drinks and snacks among many others) which will ensure that our guests have all the relaxation and fun they want during their entire stay. We are very sorry to hear about the inconvenience you experienced with your luggage since you were asigned a room in the building without an elevador. We do offer bell boy service and we apologize that they did not help you carry the luggage but our guests have to inform the front desk that they require help with it. We assure you that if you had informed the front desk, they would have immdeiately sent someone to help you out when you arrived and then again, when you were going to depart because nothing is more important for us than our guests' comfort and satisfaction. Once again, please accept our most sincere apologies for the inconvenience. It is very nice knowing that you found our location so convenient because besides being right infront of the beach (and with direct access to it) we are also walking distance away (only a couple of blocks so our guests can take a leisurely stroll ) from downtown Jaco and surrounded with nice shops, restaurants, bars and cafes for their enjoyment. It was a pleasure having you and your girlfriend as guests. Thank you for staying with us. Warmest regards.

"Laid back and family oriented "

4
21/07/2016

We finished off our trip to Costa Rica at this all inclusive and were very pleased with our stay. Overall the hotel is basic and currently going through renovations but very clean. The location is great, about a ten minute walk to the cheaper souvenir shops but there is tons of stores on the way as well. The pool is great and the view is beautiful. Staff were friendly, helpful, and kept the energy up. There was always music and different activities going on. There were a lot of kids running around but the staff had all types of games in the main area to Keep them busy and a life guard on site. The food was ok, there was a decent selection and usually able to find something but definitely a different type of cuisine then I'm used to. Because it is an all inclusive I thought I got my money's worth for food and drinks overall, they have a large selection of cocktails and all were equally fantastic (Paolo and Sergio were by far the best bartenders and made great suggestions). The atmosphere was most enjoyable. The guests were from all different backgrounds and seemed to all be enjoying themselves which is different from some of the fancier places I have stayed. It was refreshing seeing smiles everywhere. Because of how fun and laid back everyone was, I would gladly stay here again. It isn't a 5 star hotel that's for sure but the quality of our stay was fantastic and I recommend it to anybody who just wants to relax and enjoy themselves or even those wanting to bring the family along for a vacation.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear britt163, thank you so much for sharing your superb comments about your experience in our hotel. We are thrilled that you enjoyed your stay with us so much, having fun and relaxing. Our main goal is to provide our guests with comfortable accommodations and great services so that they can focus in having an amazing time, enjoying the beach and everything else that the hotel offers. Our location is very convenient as you mentioned in your comments; we are not only right infront of the beach (and with direct access to it which is like having the beach as your backyard) but we are also just a couple of blocks away from downtown Jaco and there are a lot of nice shops, restaurants, bars and cafes which our guests can check out while taking a nice stroll downtown and because it is so close by, they do not have to use a car. We are very happy that you were so satisfied with our staff, especially with Paolo and Sergio, we are delighted to inform you that all our staff are totally committed in making our guests' have a very pleasant hotel experience, always making sure to help them whenever they require it, complying with anything they might need as quickly as possible, and making sure that they know that it is a pleasure having them as guests so that they can feel more than welcome and surrounded by a warm and friendly atmosphere. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.

"Jaco downtown"

5
15/07/2016

Great trip!! Will go again!! There is plenty to do at the resort. Beautiful pool, nice beach to take a long walk. Jack Beach is more of a surfing beach than anything. Not far from walking into town. It is better to go shopping, walking during the day when it's safe and you can see better too.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear dashingfood, thanks for sharing your excelent comments. We are overjoyed that you had such a pleasant and satisfying stay because there is nothing we want more, than seeing our guests totally comfortable, having a wonderful time during their entire stay. It makes us very happy that you liked our all inclusive services so much and that you found our location so convenient. Besides being right infront of the beach (and with direct access to it) we are also just a couple of blocks from downtown Jaco, and all those blocks are filled with nice cafes, bars, restaurants and cute stores so that our guests can enjoy them without having to use a car. It was a pleasure having you as a guest. Thank you for choosing us. Warmest regards.

"Great staff , drinks and food "

3
14/07/2016

We had a great time at Best western Jaco . The building was under construction when we were there (it needs a lot of work). All the bartenders were great and the buffet staff was excellent. The pool is small and the ocean is not the best. I wish the building was in better conditions and that they had a king size bed with a larger pool.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Fabiolajulia, thank you for sharing your superb comments about your stay in our hotel. We are delighted that you were so pleased and satisfied with everything our hotel offers and provides because nothing is more important to us than seeing our guests having lots of fun and feeling completely comfortable and at ease. Our entire staff is totally committed to our guests so make sure that they always feel more than welcome and that they have at hand everything they might request or need. We are sorry if the hotel's renovations and remodelations caused you any inconvenience, we are hoping that all the work will end soon. We assure you that we are going to take all your comments into account since we really want to be able to please our guests as much as we can. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.

"Great place"

5
12/07/2016

Spent one night at this all inclusive for $130. Nice facility on the beach. Excellent service, good rooms and family friendly. Bus station directly across the street or shuttle to/from San Jose for about $40 on the premises. At the edge of town and easy walk to shops etc.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear downrangeglobal, thanks for sharing your fantastic comments. We are delighted that you had such a pleasant stay and that you enjoyed everything our all inclusive offers and provides because there is nothing better for us than seeing all our guests having all the fun they can and feeling totally satisfied for having chosen to stay with us. Our very convenient location is always a big plus since we are only about an hour and a half from the capital and just several blocks away from downtown Jaco (and as you mentioned before, we are just infront of the bus station for getting back to San Jose) which are filled with small gift shops, cafes, bars and restaurant. Also, our hotel is right infront of the beach and with direct access to it so it is like having the beach as your backyard. Our awesome staff are always making sure that our guests feel more than welcome and that they have all the help or requests they might need as quickly as possible. It was a pleasure having you as a guest. Thank you for choosing us. Warmest regards.

"Nice stay in paradise on Earth"

5
30/06/2016

Six of us just came back from CR, Jaco beach. We stayed in 3 rooms and we all loved most part of the accommodation. One couple's room was quickly changed by request for a king size bedroom instead of the one double one twin bed configuration rooms.We arrived on Wednesday, it was almost nobody, really just a few people. But by friday lunch time it was already tripled and Saturday-Sunday felt almost crowded. It seemed, that locals take a weekend vacation using Best Western ( they had also different colored wraist-band as we had ( stayed 6 days). So it would be hard to get to use the tabletennis, billiard table, video game on the weekend versus during the weekdays, what we did. Most of the time we did trips outside of the resort anyway, so it was not really an issue, but one can considerate it especially in the peek season. All our rooms ( two on the third level, one on first) looked to the gorgeous pool area. The ground all around carefully manicured, taken care of, beautiful tropical plants, greenery surround the buildings, spotless everywhere. In the main dining room they changed the flower settings, gorgeous blooming compositions every day,, birds flew close by, geckos were sunbathing etc. We truly felt, we were in paradise. My only complaint was the hard, thick pillows and no soft one, so I had to fold a towel to put under my head for a good sleep. Best Western Hotel has a nice bar area next to the pool and they serve meals in between breakfast and lunch, also after lunch right before dinner. No one can possibly ask for more variety of foods, drinks, cocktails, other alcoholic beverages, great fruit juices etc. They did a super good job, all servers were attentive, courteous, chefs prepared meals on the spot by request. There is no elevator, so if some one has walking issues or knee problem need to request room on the main floor. There are play ground, tennis court, kiddy pool, adult pool on the ground, beach is right there a few hundred feets away. Jaco beach is good for surfing, boogie boarding, but great surfers might go to Beach Hermosa, a little south on route 34 ( about 10-15 minutes drive). That is truly dream of the surfers, also take place for the surfing competition on Saturdays.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Zsu-tazo, thank you so much for sharing your nice and very thorough comments about your stay in our hotel. We are delighted that you had such a nice time and that you found our hotel so comfortable and its all inclusive services so good, especially the wide variety of drinks (both non alcoholic and alcoholic) and delicious food. Our entire staff are totally committed to our guests' comfort and satisfaction so they are always making sure that they have everything they might need and that they feel completely happy and satisfied during their stay, making them feel more than welcome, always with a big smile across their faces. We are very sorry that you did not liked the pillows in your room, please accept our apologies for the inconvenience. We assure you that if you had let our front desk staff know how uncomfortable you were with those pillows, they would have immediately sent you other pillows for you to choose from because as we said before, nothing is more important than our guests' total comfort and satisfaction. It was a pleasure having you as a guest. Thank you for staying with us, we hope to see you back again in the near future. Warmest regards.

"Best Western standards exceeded Jacó Beach"

5
23/06/2016

Was a very nice stay for us. The all inclusive was great, the waiters in the cabana were outstanding. They treated you like royalty and did their very best to make the stay memorable. The beach is wonderful. Temps were mid 40ties and at times I needed A/C to cool down. Tried beer and cocktails as well. :) we had to run to beach during mid day using the shadows of the palm trees lining up to the beach that's how hot the sand was. Rented a car there and did day trips to parks and zip lining quading etc. Great place to stay.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Traveljunkyie, thank you so much for sharing your fantastic comments. We are overjoyed that your stay with us was such a success and a very satisfying experience because there is nothing we want more, than to see our guests very happy for having chosen to stay with us. We want to make sure that all our guests have the best accommodations and services to ensure that they will only focus in having all the fun they can without having to worry about anything and also to let them know that their wish is our command since we really do thrive on their complete satisfaction. It is also very nice knowing how much you liked our food and cocktails since we try to make everything as varied and as delicious as possible. It was a pleasure having you as our guest. Thank you for staying with us. Warmest regards.

"Just Sad"

1
18/06/2016

Strike One - they couldn't find our 2 week reservation. (That should have been a sign!). They found us a room after an hour. Can't fault the front desk staff, they were as embarrassed as we were. Strike Two - no water pressure - had to use ice bucket to fill with sink water to shower. Toilets - inconsistent flushing. Up, down, sideways - ya had to keep your sense of humor to get the job done. Strike Three - pool closed at 7:00 PM and rooms under construction across the hall. We used the hotel as a Base Camp, restock, get dry clothes - ran away to better locations. Quepos, Arenal, Samara. BTW- we like Best Western hotels, they just need to shut this location down, remodel, fix the problems and reopen. You can't charge these crazy prices and expect people not to complain. Jaco Beach area is just a crazy surf town, there is something for everyone here.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear pgsegers, thank you so much for posting your review, we really appreciate it. We are very sorry and upset that you are so sad for having stayed with us. We ask you to please accept our most sincere apologies for all the inconveniences you experienced. Our utmost desire is to be able to provide our guests with all the comforts and the best all inclusive services possible, that way, they can relax and enjoy the beach and everything else the hotel has to offer. Unfortunately, this was not the case with you. Yes, as you mentioned, our hotelis actually undergoing renovations and remodelations and we are very sorry if it inconvenienced you, we apologize for it since the work is being done by parts. Once again, please accept our apologies for all the inconveniences you experienced, we are going to make sure that our Management takes all your comments into consideration and see that everything is solved as soon as possible. It was a pleasure having you as our guest. Thank you for staying with us. Warmest regards.

"Average hotel in a fabulous location"

3
16/06/2016

This hotel is older but is undergoing a bit of a facelift. The front desk area and some of the grounds were "under construction" while we were there. Not much noise or dust from the construction. The front desk and concierge station were always helpful and friendly. Security staff, on the other hand, were a bit nasty at times. Staring through dark sunglasses was their favorite thing to do. (Everyone got their glares not just the bikini clad) And the security cameras were pointed out to me by several different guards...why? I have no idea. (A bit of a Big Brother feel) The rooms are small but very-very clean. Lizards and birds abound at this property and the beach is just 100M from the bar. (Try their pina colada) Our only real complaint was that on the weekend the DJ blared the music until well after 1am. Now, if you want weekend night life, you will appreciate the good Tico music. However, if you are looking to relax or wake early for some Zip Trip or Diving, bring your ear plugs.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear jadenfalconeediting, thank you for sharing your nice comments about your stay in our hotel. We are delighted that you enjoyed staying with us and that you found our accommodations and services so good because there is nothing better for us than to see our guests having lots of fun and relaxing during their time with us. It makes us very glad that the renovations and remodelation the hotel is currently undergoing did not bothered you at all. We are very sorry to learn about the way our security staff behaved, please accept our most sincere apologies for it; we assure you that is goes against everything our hotel and its brand stands for and we are going to make sure that it never happens again. We are also very sorry about all the music bothering you, we apologize for it, we are going to ask our Management if in the future, the volume can be a little lower to take into consideration the guests that want to go to bed early, because as we mentioned before, nothing is more important that our guests' satisfaction, comfort and well being. It was a pleasure being able to serve you. Thank you so much for staying with us. Warmest regards.

"Had fun but do not feel need to go back"

3
09/06/2016

The check in process was a pain. We got there early (1:15 pm) and they had us fill out the paperwork and come back at 2, they would not let us walk around or check out pool or anything, we had to leave the property. Then we come back at 2pm and they give us a wristband that lets us on the property but does not let us eat or drink. So since that wristband existed why not let us have that at 1:15? So they tell us to come back to the desk and switch out our wristband for the regular one at 3pm but at that time it was a looong line to do so. Overall the staff was nice & pleasant. The room was clean, beds were ok. We had 5 people in one room and they set up a nice size rollaway bed for the 5th person. Nice size balcony. The food was awful. There is a lot to choose from but none of it is great. For a day it is doable but staying there three days we were so sick of the food by day two and three. The bar food is just ok on the busy days. On the weekdays it is awful because since its not busy it sits out for hours & hours. Drinks were good. Bar staff was nice. Beach was nice but there are more beautiful beaches at nearby towns so do some exploring. Just do not leave anything valuable in your car while exploring. Staff at buffet were nice and very helpful. There was a safe in the room but the desk staff informed us there was no key available.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Mika721, thank you for posting such a detailed review about your stay with us. We are delighted to learn that you had lots of fun during your stay in our hotel and that you found our accommodations practical and comfortable. We are completely committed to our guests' comfort, satisfaction and well being so we strive to provide them with everything they might need for their total comfort, that way they can relax, rest and enjoy everything that our hotel has to offer. We are very sorry that you did not like the food of our buffet, please accept our apologies for it. We assure you that we are going to share your comments with our Food and BeveragesStaff so they can take them into account because there is nothing we want more than to satisfy our guests as much as we can. Our entire staff is so dedicated to their job, that seeing our guests happy and glowing is a true pleasure for us, that is why we are constantly making sure that they have everything they might need and we are always one step ahead of their needs and requests. We are also very sorry about the inconvenience you experienced during check in and we apologize for it but we assure you that there is nothing we can do about it because it is our hotel's policy and since we are an all inclusive resort and the only way they canhang out in our premises before check in time is by paying a established fee. It has been a pleasure being at your service. Thank you so much for staying with us. Warmest regards.

"Rooms are tired"

2
07/06/2016

The reception treated us wonderfully, but after that the hotel is tired looking, and so are the rooms and I don't feel clean. I would not recommend this hotel and would suggest another outside of the town.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear PatriciaH1948, thank you so much for sharing your comments about our hotel, we really appreciate them. It makes us very happy that you were so satisfied with our staff, always making you feel more than welcome and making sure that they are enjoying themselves and that they feel totally satisfied. We are sorry that our premises were not what you expected so please accept our apologies for it. As you could see, the hotel is actually undergoing renovations and a remodelation, we assure you that when everything is finished, our guests are going to be totally satisfied with the results. We assure you that our hotel has the most strict and highest standards regardingits cleanliness and hygiene, our management does a weekly inspection of the entire premises to ensure that our standards are always met, so we are very sorry that you did not see it that way. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.

"Enjoyable Stay"

4
06/06/2016

I had a great time! The resort had friendly staff and the room was clean. I hung out at the pool lots which was enjoyable. It only has one restaurant. It would be nice if it had a second option. The resort is really small compared to most all inclusive resorts. It's much more of a family vacation resort.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Heidi_BC, thank you so much for sharing your sensational comments. We are delighted that you had such a great time in our hotel because nothing pleases us more than seeing our guests totally satisfied, enjoying everything our hotel has to offer. Our excellent staff are deeply committed to our guests' comfort and well being, complying with everything they might need and making them feel more than welcome, always with a big smile across their faces. Thank you for your advice about having another restaurant in the hotel, we are going to share your comments with our Management so that they can take them into account because nothng is more important for us than our guests' total satisfaction. It was a pleasure having you as our guest. Thank you for staying with us. Warmest regards.

"Don't waste your money staying here"

1
05/06/2016

I booked this trip on Groupon it was the first time I used them and I am very disappointed. The hotel would not let us eat in the buffet until check in at 3:00pm we travel by car for 4 hours to get to the location once 3:00pm came around the buffet was closed and we had to eat hamburgers and hot dogs that tasted very poor and the spread of veggies and fruit had flies and bugs on them. The front desk people kept giving us the wrong information about room service which the is no room service! The beds are hard and the rooms are ugly. There was a group of teenagers drinking and they throw up in the hall way near our room. One of the girls slip on it and fell the hotel security never cleaned it until the next morning the smell was so bad and it took them over 2 hours to remove the kids from the hallway! The sand on the beach is hard and the water looks dirty. They have no jacuzzi and the pool closes at 7:00pm. It was very boring at this hotel. The staff is unfriendly or they just don't care.

"Stay away"

2
05/06/2016

Old hotel. Staff not friendly. Food was not great. Worst all inclusive I've ever stayed in. Town was sketchy. This hotel was part of our groupon and we wished we would have skipped it. So many other better places to go. We learned later that Jaco is the place to go for all your bachelor parties. There is for sure a dank undertone to the place. The hotel itself was under some construction. But breakfast was supposed to open at 615am. We had a tour pickup at 630 and the place was still closed. :( No fridge in room. Very stark. But mostly clean.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear llbarton, thank you so much for sharing your comments about your experience in our hotel. We are very sorry that your stay with us was so disappointing and that you found our hotel not up to your expectations. We feel very distressed because there is nothing we want more than to be able to make all of our guests feel very comfortable and totally satisfied during their entire stay to ensure that they can have as much fun as they want with the beach and with all the activities the hotel offers. Please accept our most sincere apologies for the inconvenience with our staff, we assure you that their attitude goes against everything our hotel stands for and they are going to be shared immediately with our Management because we take our guests' satisfaction most seriously and any problems we are made aware of are always dealt with as quickly as possible so that it will never happen again. Once again please accept our apology for all the shortcomings you experienced during your stay. Regaarding the fridge in your room, we assure you that if you had let our front desk staff known that you needed a mini fridge, they would have immediately sent you one to your room because there is nothing we want more than to see our guests happy and satisfied. It was a pleasure being at your service. Thank you for your visit. Warmest regards.

"Not the best looking rooms"

3
04/06/2016

The rooms aren't very nice. I was very disappointed that they don't let you drink at the pool, when other hotels even have a wet bar. The food was ok. It's all inclusive food and drinks, but I believe that the drinks were watered down, because I'm not much of a drinker and had like 10 drinks and didn't even get a bit tipsy.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Raquel B, thank you for posting your review about our hotel. We are truly sorry that your stay with us was not up to your expectations, please accept our most genuine apology for it. We always strive to provide our guests with very comfortable accommodations, very good all inclusive services and with an excellent staff who are always going above and beyond, complying with our guests' needs and requests and making sure that they will always feel more than welcome and right at home. We assure you that our drinks are never watered down because we only serve the highest quality of liquors and food since our brand has very high standards which we have to abide. As you could see, our hotel is actually undergoing big renovatons and remodelations so probably the room you were assigned had not been worked on yet, we assure you that once all the work is finished, all our guests are going to like all the upgradings the hotel is going to have. We are also sorry about our hotel's policy regarding not allowing any food or drinks near the pool but we assure you that this is for our guests' own safety. We want to avoid any type of accidents in which our guests canget injured due to the food or drinks near the swimming pool since they have happened before. It was a pleasure having you as our guest. Thank you for staying with us. Warmest regards.

"Dated, Classic Low-End American Foreign Resort"

2
03/06/2016

Disclaimer: my friend and I are both avid, young world travelers who have visited Costa Rica and other Latin American countries on multiple occasions. This location was chosen for us by our travel agent, whom we immediately ceased working with after this stay. To be completely honest, from the moment we parked - we knew we were going to be let down. This resort is your classic, carbon-copy, tacky American-style getaway for lower middle class families and their several children. The first thing we noticed was that there were bus loads of school children on some kind of trip, strike one. Then we found out there was no hot tub and that the pool closed at 7pm, strike two. The final strike was our communal dinner, which consisted of all American-style buffet food - nothing authentically Latin American at all (aka Pasta and Pizza). At check-in, we were given keys to a room that was already occupied by another family. The rooms are dated and in need of total renovation. Wifi was spotty and very inconvenient. The bed linens reminded me of an old, 1970's adult film set. Bottom line, this is not the place for adults traveling alone who want a quiet, relaxing experience or for those that want to escape American-style cliches. Suck it up and spend the money to actually experience Costa Rica in style. Avoid Playa Jaco, it is like the Jersey Shore of Costa Rica. Head up to the beaches west of Liberia for a more elegant and exclusive experience.

"Dated and Noisey"

2
02/06/2016

My husband and I stayed here as part of a Groupon. I have never bought a Groupon for travel before so I was a little nervous about it. The trip was great until we got to the Best Western. As soon as we pulled up I was disappointed. This was at the end of our trip and I told myself it was only 2 nights, I can do this. There was about 20 guys watching a soccer game near the front desk they were very loud and the TV was blaring. There was also loud music at the pool. Lots of noise going on. We got to our room and it was very dated and very small. The whole place needs to be gutted and remodeled. There were no washcloths in our room so my husband went to the front desk to ask for a few and was told they don't have them at this hotel. What? What hotel does not have washcloths? The pool is small and the fountain in the middle was not working. Also I noticed that there was lots of paper cups and plates laying around the pool deck that the guests left for others to clean up even though there were trash cans, but no one was bussing the pool area. A real turn off. The food was bad to put it bluntly. It was hard to find something that looked appetizing. The last day I went to town for lunch, I could not eat another meal there. I would never stay here again or recommend it to anyone! Groupon put together a great package for the first 3 days the last two left a lot to be desired.

"May Get-a-Way"

4
26/05/2016

Very nice accommodations especially for the price. Nice Pool, very good food, friendly helpful staff, convenient to downtown and Croc's Casino. Highly recommend very nice easy to find. Be sure to get GPS if renting a car.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Hurstachelli, thank you for posting your amazing comments about our hotel. We are totally delighted that your stay in our hotel was such a pleasant experience, finding our all inclusive services so good (especially the food we offer, our accommodations so comfortable and our staff so attentive and friendly. Our guests satisfaction and comfort are very important for us because we really want them to have all the comforts and the best services possible so that they can relax, enjoy the beach and everything else the hotel offers and provides. We are also very conveniently location as you mentioned before, because besides being right infront of the beach (and with direct access to it), we are also a couple of blocks from downtown Jaco and both sidewalks on either of the hotel have nice stores, bars, cafes and restaurants for our guests to enjoy when they take a stroll to go downtown. It was a pleasure having you as a guest. We hope to see you back again soon. Warmest regards.

"Good value for what I paid"

3
15/05/2016

The staff was very nice and the property was clean. For less than $1xx all inclusive for me it was great value. The breakfast was great, the dinner was good. Lunch needs some help. Had few maintenance issues they took care of. I did not understand why ac could not keep up with curtains open. On last day noticed one of Windows missing slat of glass.. Over all good c grade motel but all inclusive gave me good value. Not sure what would cost with many people.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Ken2fortax, thank you for posting such a nice review about your stay with us. We are thrilled that your stay was such a satisfying experience, finding our all inclusive services so good and our accommodations so clean and comfortable, making us a good value for the price. We are committed to our guests' satisfaction so we strive to provide them with everything they might need and require during their time with us, always complying as quickly as possible, and always with a big smile across our faces. We really appreciate your advice regarding our lunch buffets, we assure you that we are going to take them into account since there is nothing we want more than to see our guests totally satisfied with all our services. We are very sorry about the inconvenineces you experienced with your room's maintenance so please accept our apologies for those inconveniences; luckily they were solved as soon as we could and we assure you that after all the renovations and remodelations the hotel is actually experiencing ends, these inconvenineces will not happen again. It was a pleasure having you as our guest. Thank you for choosing us. Warmest regards.

"Very clean rooms and dining area."

4
11/05/2016

The food was plentiful, but a bit repetitive. The bar restaurant was the same everyday and not very good. The dining room was great for breakfast and lunch and ok for dinner. We were there Wednesday-Sunday. The resort was quiet until Friday and Saturday night when the locals flocked in and was very very loud until around 1:00 a.m.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear marthabutler, thank you for posting your comments regarding your experience in our hotel. It is wonderful that you liked staying in our hotel, finding our accommodations so clean and comfortable and enjoying all the services the hotel offers and provides. There is nothing more important for us than seeing our guests completely happy and satisfied during their entire stay, so we do everything we can to ensure that they always are totally comfortable and making sure that they are having lots of fun. We are sorry that you found our buffets repetitive, please accept our most sincere apologies for it. We are going to share immediately your comments with our Food and Beverages Staff so they can take them into account because our we really want to comply with our guests wishes and see them totally satisfied . It was a pleasure having you here with us. We hope to see you back again soon. Warmest regards.

"Needs updates, but clean"

3
08/05/2016

We spent our last two days in Costa Rica here. I was pleasantly surprised... The room and dinning area was clean! We loved how open everything was. We had a pool view room, but there was a great view of the beach and ocean from the hallway and the dinning room. The pool was nice, but the fountain did not seem to be working. It was really cool to see Iguanas everywhere!!! The bar was just off the beach and made the BEST frozen lemonades! This was a nice place to finish up our trip. FYI, the rooms were clean, but out dated. Need to update the beds... Too hard!

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear anolan86, thank you for sharing your terrific coments. We are delighted that you were so pleasantly surprised about our hotel and its services and that it exceeded your expectations. There is nothing more important for us than our guests' comfort and satisfaction so we ensure that they have all the comforts they might need and the best services possible (both the all inclusive services and the customer service) so that they can rest, relax and have all the fun they want during their entire stay. Since as we mentioned before, nothing is more important than our guests' comfort and satisfaction, we are going to take into account your comment about the beds. Also, as you were able to see, the hotel is currently undrgoing renovations and a remodelation, unfortunately it has to be done by parts. We assure you that when it is finished, all the rooms are going to be totally updated, with the most modern furnishings for our guests' total comfort. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.

"Pool closes at 7pm!?"

3
04/05/2016

Rooms are clean, staff is extremely friendly. Great views, close to downtown Jaco (5 minute walk). It is a great price but I was deceived by the fact that not every room comes with a fridge and microwave, one of the reasons why I chose to stay here over the Hilton. Everything is expected for the price that you pay, other than two things. We had a room on the fourth floor and the WiFi only sometimes works. The beach is very rocky and not very good for swimming, this would not be much of a problem except for the fact that it's 80+ degrees Fahrenheit with high humidity everyday and the pool closes at 7pm daily, including weekends. Your only hope while outdoors at night is rain!

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear CCarayde, thank you for sharing nice comments about our hotel. It is wonderful that you enjoyed your stay so much finding your room clean and comfortable, our staff so friendly and attentive and our all inclusive services so good. We are very sorry that you were disappointed for not having a fridge and a microwave in your room, since there is nothing we want more than to see our guests completely happy and satisfied during their entire stay, our front desk staff would have sent you both things immediately if you had let them know that you you needed them. We are also very sorry about the wifi and about the inconvenience you experienced with the pool's schedule but regarding the pool, we apologize but there is nothing we can do about it because it is one of the hotel's policies. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.

"fantastic view, food was amazing"

4
03/05/2016

rooms were adequate and clean, not the best I've ever stayed in but they got the job done. the food was fantastic! always hot, fresh and delicious. the views were fantastic, right on a nice stretch of beach and the hotel staff did a wonderful job of taking car of us.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Alexaner H, thank you so much for posting your amazing comments about your stay in our hotel. It makes us very happy and very proud learning how much you loved staying with us. We are totally committed to our guests' satisfaction so we strive in providing them with very comfortable accommodations, the best all inclusive services, and a staff who will go above and beyond complying with their needs and requests in order to make their stay a great hotel experience. It just wonderful knowing that you like the food so much, we are sure going to share your comments with our Food and Beverages Staff because they are going to be delighted to know. We are also very glad that you enjoyed the view from your room so much because we assure you that there is nothing better than seeing the PacificOceans beautiful sunset from your room's balcony. Warmest regards.

"Great place"

5
01/05/2016

The staff were very good and a accomidating and the place was amazing room was clean with great air conditioning a nice pool and a great beach the resort was very clean and over all a great pleasure! Very nice

"Surreal View of Ocean, Great Food and Staff"

5
30/04/2016

Excellent beach area and view of the ocean from the rooms. Food was exceptional and the staff was very caring and helpful. Rooms were fairly small but contained a porch which made up for it. Pool was very large, very well kept as well. Many things to do on the resort to stay entertained. I would definitely come back to this Best Western location again, it raises the bar for other resorts!

"Best Place Of My Trip"

5
29/04/2016

my experience was great this place has all you need in an all inclusive. the ocean view is wonderful and since you are in a cove you get nice privacy. The food is wonderful and this resort is only a short ride away from some of the most beautiful beaches i have ever seen.

"Best western jaco beach"

5
28/04/2016

This is an amazing place to stay! There are so many thing to do, you can go to the beach, swim in the ocean, swim in the pool, play tennis, play volleyball, and much more. The food is really good. The rooms are very nice, and the area around the hotel is very nice as well. The staff at this hotel are all very friendly too.

"Absolutely amazing!"

5
28/04/2016

The Best Western located at Jaco Beach was completely worth the stay! There was exceptional service and very good food provided in the bar area. The views were stunning. You could look out and see a sunset on the beach and it was gorgeous. It's Oceanside, but also comes with a really nice, clean-kept pool to relax at as well. The complimentary breakfast buffet was delightful and the service was great also. Absolutely no complaints whatsoever. Great place to stay at and would highly recommend.

"BEST WESTERN IS BEST HOTEL"

5
28/04/2016

AMAZING! I could not believe the views of this hotel, right on the beach with the ocean. This place is truly incredible, the food was amazing and had so many options to choose from, the staff from the bar tenders to the maids were amazing as I truly felt friendships between myself and them, there is so many options here from going to the beach, hanging out at the pool, shopping, eating and being at the bar. This place made the trip and will never be forgotten for the the memories that were made here!

"Everything you want a resort to be"

5
28/04/2016

All of the staff did an exceptional job with every task they performed. Our room had towels folded in an origami-fashion by the maid, in a different formation after each visit. The receptionists went above and beyond for any of our requests or questions. And the bartender was very personable, applauding me for attempting to speak Spanish. Even the cleaning crew that mopped that floors did so in a seamlessly synchronized manner, so much to the point that I expected them to burst into a choreographed song and dance. Aside from that, we had a lovely room with a view of the beach, which was a short distance from it, too! If you are looking for the ideal resort experience in Costa Rica, this place will not disappoint!

"Ocean side resort "

4
28/04/2016

This resort overall was very clean with very friendly staff from the front desk to the house keepers to the bar tenders! Definitely very nice! Rooms were average but included a beautiful ocean view from the balcony. Ping pong tables etc. were set up along side a nice lounging area for guests. Decent little souvenir shop in the lobby as well. Pool was not the best as it was kind of shallow and would close early. However, being right on the ocean makes up for it. Beautiful ocean and great beach for surfing and viewing sunsets in the evening! The food was exceptional with a wide variety buffet. Food was also available all day at the bar to snack on. Overall had a good experience staying here!

"Bonita!"

5
28/04/2016

This resort was amazing. The food was all you can eat and great quality. Every meal was a buffet with tons of different food options. Every room had a balcony, tv, air conditioning and in-room wifi! The hotel backs onto a wonderful beach and provides showers to rinse off all the sand of yourself when you come back. The pool isn't very deep (about 1m) however it was a great temperature and there is also a kids pool. The only drawback was that the pool closed fairly early. There is a gift shop to purchase souvenirs and many games tables such as pooltables, fuseball, pingpong etc!

"Very close to the beach!!"

4
27/04/2016

Food was fabulous! Lots of variety for every meal! Staff was all very friendly and helpful. Fun bar, little for live entertainment but very nice pool and so close to the ocean, very sandy beaches with walking distance in both directions. Rooms were comfortable. It is along a beach with lots of other resorts as well.

"Radical Resort !"

5
27/04/2016

The resort was very clean and well maintained. The buffet was delicious with lots of variety. The resort had lots of amenities such as pool table, ping pong table, foosball, tennis courts, volleyball courts and a pool. Best of all it is located next to the ocean. The waves were great for surfing especially for beginners. You could stay here for a week and find lots of things to do.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear JScamrose, thank you so much for posting your awesome comments. We are definitely elated that your stay with us was such a success, finding our hotel so comfortable, with great all inclusive services (like all the delicious food we offer from our snacks to the buffets), excellent activities and a wonderful and convennet location right infront of the beach and with direct access to it. It makes us very happy that you had so much fun and that you were able to do so many different kind of things, meaning that you were never bored and were always having lots of fun. It was a pleasure being at your service. Thank you for your visit. Warmest regards.

"Jaco "

5
27/04/2016

This hotel/resort was very big. They had a really nice pool plus an ocean view and access to the beach. The rooms were nice with a balcony and air conditioning. They have a little gift shop and a tv, pool table and foosball table for all guests to access in the lobby. The bar and buffet was a great atmosphere and all the staff were very kind and friendly. The beach was kept clean as well as everywhere in the resort. The food was really good with lots of variety. I would definitely come back here the next time I am in Costa Rica.

"An unforgettable way to end our trip!"

5
27/04/2016

This was a wonderful place to end our trip on Costa Rica! This resort was so beautiful, the food was amazing and so were the people. The view from the hotel looked out onto the beach and the beautiful ocean. Each night we could go down to the beach at anytime, the staff was great and loved to make conversations with us. I loved that we could go get food at the bar at any time and get nonalcoholic drinks and food, I would have to say that this hotel was one of the best parts of our trip, from the bonfire and songs at the beach to being able to go out to the ocean whenever. I would recommend this place to everyone and I would definitely stay here again!

"amazing way to end our trip"

4
26/04/2016

The room was very basic but clean, the pool was awesome and we had direct access to the beach which was very clean and had an amazing view of the daily sunsets. The buffet was amazing as we could experiment with the local food or stay close to home with more north american style dishes. All the staff were welcoming and the entertainment was great.

"All around Amazing"

5
26/04/2016

The rooms were amazing, the beds were comfy, and the view was beautiful, but it was the staff that made this place so great. Everyone was happy and had a great sense of humour. The bartenders were especially good. Those guys were great.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Donnelly1313, thank you so much for your fabulous review. Your wonderful words have made us all in the hotel feel very happy and proud because there is nothng more important for us than knowing that our guests had an amzing time while staying with us. We provide the cleanest and most comfortable accommodations and the best all inclusive services to ensure that our guests are going to have all the bases covered so that they can relax and have all the fun they want while staying with us. Our awesome staff are always going above and beyond, comlying with our guests' requests and needs and making them feel more than welcome, surrounding them in a warm and friendly atmosphere. It was a pleasure being at your service. Thank you for choosing us as your hotel. Warmest regards.

"Wonderful view"

4
26/04/2016

This hotel welcomed you as soon as you stepped in, with wonderful staff. It is set up beautifully, with not a lot of walking to get from place to place. The beach is kept very nice and clean, with a place to rent surfboards and other things. The meals consisted of a very diverse buffet, that was delicious. The rooms were very clean, and average.

"Loved the beach "

4
25/04/2016

This was a very nice hotel. The rooms were super clean and the ac worked amazingly. The bar was great for my nonalcoholic beverages and the bartenders were kind and liked to try and make conversation. My favourite part of this hotel was the fact that it is directly connected to the ocean. It was my choice for swimming but the rip tides were fairly strong so if you aren't a strong swimmer id recommend the pool or if you do go in the ocean bring a friend or two. The food was really good here and there was a ton of variety (my favourite was the fish with butter sauce). I would definitely stay here again.

"Amazing view"

4
23/04/2016

This all inclusive resort provided a well rounded stay with great staff and amazing food. The atmosphere was warm and welcoming and there were always a numerous choice of activities to choose from such as swimming, dancing, volleyball or music by the fire. The rooms were very basic but were well kept. Overall the sleep was alright, however there was a noticeable amount of noise at night. The resort backed right onto the ocean, which introduced a bit of the Costa Rican life style to the tourists (and also made for great photos!). Would recommend to families looking for a reasonably priced all inclusive resort.

"Great Food and People"

4
22/04/2016

The Jaco Beach Best Western is an all inclusive resort on Costa Rica's beautiful coast. The resort itself has very clean rooms, great food and a nice small layout. Some rooms have a great view of the ocean while other face a blank wall. However, I recommend this Best Western for lower budget families or groups who still demand a comfortable, all inclusive resort.

"Beautiful"

4
21/04/2016

Roons were very nice here where you feel closer to home. The backyard of the hotel is the ocean, which is simply gorgeous. The pool is very nice, but not very deep, the bar was excellent, always having music playing, and the food avaliable consisted of Costa Rican traditional foods, as well as American foods.

"Great Resort"

5
21/04/2016

This hotel has an amazing selection of food! Everything is very tasty. The staff are very professional and pleasant. The rooms were cleanly. The ocean view is gorgeous, although it is very rough. The pool was nice. Very relaxing hotel and would defiantly come here again.

"Great Resort for the money"

5
19/04/2016

This is an older resort but it is kept meticulously clean. The beds are a little hard but I have nothing negative to say. I've stayed here three times and I will go back again. The food is fresh and delicious. The staff is the best around. There is nothing better than waking to have breakfast over looking the pool and ocean(you even see the occasional pair of Mccaws fly by) then walk a short distance to plant your chair in the sand for the day....I was sad to leave Saturday BUT I will be back!!

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Rhonda A, thank you so much for posting your marvelous comments about your experience in our hotel. We feel elated and very proud to learn that you already are a part of our extended global family knowing that you have previously stayed with us in more than one accasion, meaning that you really like and enjoy everything the hotel offers and provides and that you find our entire staff very attentive and friendly. We are also very glad that you found our location right infront of the beach (and with direct access to it) very convenient. It is always a pleasure being able to serve you. We will all be looking forward to your next visit. Warmest regards.

"Great Ocean Views"

3
18/04/2016

This place had great food, ocean views, and had a nice pool and bar. The rooms were a tad bit on the small side same with the bathrooms but were overall clean and tidy. The beach was a bit rocky but still quite beautiful. The food was quite varied and well made. Overall this was a quite nice place and i recommend it.

"Great Hotel"

4
16/04/2016

This place had a beautiful beach view and and fantastic pool. The beach was a bit rocky was it was still beautiful. The rooms were nice and the food was fantastic and had lots of variety. Overall the experience was excellent and very relaxing.

"I had a great experience here!"

5
14/04/2016

This hotel was such a great place to stay in! The location was great and was in walking distance of the beach. It also had an outdoor pool and the view from our room was spectacular. There was a pool table there and other games to play as well. The bar was really nice too. I definitely recommend this place.

"Excellent Ocean Views"

4
14/04/2016

This place was great for the free food and drinks, but it was rather small and outdated. Rooms were okay, we had an excellent ocean view in ours. Having the hotel right on the beach was nice but the sand was very rocky and gritty, and the waves were extremely rough too. The sunsets were gorgeous, and we had an excellent time here.

"Great view "

5
14/04/2016

This is by far the nicest hotel I was in while I was in Costa Rica they had a fantastic view amazing food multiple pools and a very nice lounge area the rooms were very nice and the balcony overlooking the ocean the sand was very nice

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Dayne N, thank you for posting your fabulous review. It is very gratifying learning how much you liked our hotel and what a wonderful time you had here with us. It is very important for us to make sure that all our guests are completely comfortable and satisfied with everything our hotel offers so we do everything we can to ensure that they have everything they might need so that they can have all the fun and relaxation they expect and deserve. It is very nice that you liked your room's view so much and that you found our location right on the beach so nice and convenient. It was a pleasure having you here with us. We hope to see you back again in the near future. Warmest regards.

"Very pleasant trip"

4
13/04/2016

Rented car was traveling from Quanacaste had fun taking stops here and there as my husband speaks fluent Spanish.Was told town was not that great drugs prostitutes we did see some girls but you see that in everyplace in the world.went to local super markets we ate a lot of local food

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear beachbumdina, thanks for sharing such a nice review. It is very rewarding learning how much you and your husband enjoyed staying in our hotel, finding our services so good and our accommodations so comfortable and pleasant. We want to make sure that all of our guests have everything they might need and to be able to assist them and comply with their requests as soon as possible so that they can relax as much as they can and enjoy the beach and everything else the hotel offers. It was a pleasure being at your service. We hope to see you both back again very soon. Warmest regards.

"Highlight was the all inclusive."

5
12/04/2016

I loved this hotel, except for the pool i was expecting it to be bigger but the ocean was right by us so that was nice. I loved having free food and drinks basically whenever we wanted, that was awesome.

"Spectacular views"

4
11/04/2016

My stay at this resort was very good! Friendly service, very nice pools and views that can't get any better. Plus you're only a few steps from the ocean. Only thing I thought that could have been improved were the standard rooms. Very simple, not that great of beds, but just anyone needs. Overall, I was very pleased with this resort.

"It was pretty neat"

5
10/04/2016

Food was good and rooms were very nice. People were friendly. The drinks could have been better though. The beach was okay but the waves were awesome and there was a surfboard available to rent.The highlight of my stay was the bonfire and a man with a guitar singing and jamming with us.

"Very Outdated"

3
08/04/2016

This is known to be one of the oldest hotels in the area and you can feel it as soon as you step in.. The room was one of the worst hotel rooms I have ever stayed in, no ocean views, plastic chairs, balcony overlooking a building in construction and the most uncomfortable bed. On the other hand FOOD WAS AWESOME! We did not expect good food from this place at all but kudos to the chef for 5 star buffet experience for breakfast/lunch/dinner! Also the beach is a disappointment, if you stay here take day tours to other beaches so you can avoid the resort and just take advantage of free drinks and food.

"A hidden treasure"

5
26/03/2016

I feel this all-inclusive resort is a treasure. My daughter is studying abroad for Spanish in San Jose and we were looking for something in close proximity from her home, to enjoy the culture, to see the beautiful country, to vacation at the beach, to be reasonably priced, to include meals and to accommodate for non-Spanish speaking visitors. We didn't want an expensive five star but I feel we got five-star amenities and services at four star prices. Totally affordable for a family and enough for everyone to do. The food was excellent....every meal, every day, a variety of options to satisfy all tastes.

"Great Spot with Family"

4
16/03/2016

After reading the reviews and focusing on the negative, I was hesitant to stay here and almost cancelled my reservation. I'm glad I didn't. We were very impressed with the resort. Very clean, secure, lots of food options and great access to the town and beach. While it wasn't perfect; we "lost" two hats and a pair of swim goggles at the pool, overall it was a great value. Something to note, the location is away from the downtown section and therefor was very quiet and insulated from the night life. We walked to the shops, etc one day but ended up driving the next because it was so hot in the middle of the day. Parking was easy and free. At the resort the kids (12, 10, 5) had a lot of fun using the pool table, foosball and ping-pong table. That was a nice bonus since the sun is really intense and we were looking for non-sun activities from 12-3. The pool was good but as other stated there is very little shade so the water is really warm and you have to hide yourself from the sun. We never had a problem finding a lounge chair in the shade. The beach was great but be aware the waves are big, at least from Connecticut standards. The first set of waves were small enough for our 5 year old to play in but he did get pushed around and wore a life jacket the whole time. The bigger kids and myself had a good time body surfing the second set of waves. We tried to get to the third set with boogie boards but could make it without getting slammed around. It was fun but we are novices. The nice part was during low tide the water is shallow around the second set of waves, about 3 ft, so we could stand and ride waves without too much worry. Plus you can ride a the wash of the wave in on a boogie board really far. High tide wasn't as much fun as the waves broke late and the water was deep. The resort had security at the front and back to make sure only guest got onto the property but there were so few people around. Even in the resort it seemed half filled most of the time. At certain periods during meals the restaurant filled up but never to the point of having to wait for a table. Speaking of the food, it was decent Costa Rican food with a mix of other stuff. Nothing out of this world but solid and with good variety. Fruit was great. Plenty of meat choices but with my vegetarian gluten free wife, she found lots of salad choices and was satisfied. Nobody got sick so that is a big plus for me. The rooms were kinda small but clean and new. TV, A/C and showers were fine. We stayed on first floor on the garden side. The view was of a wall and another building, not much to note. But we didn't spend much time on the small outdoor area, except to dry clothes. There was noise in the morning from the room above us. Some fool moving furniture around a 6:30 am and making a heck of a lot of racket. I was up so it didn't really matter but who does that? Also, the A/C was loud and right next to the bed. Kept me cold but almost too cold and too loud. The bar area was good. Really friendly staff. There was food there during the day; hamburgers, hot dogs, fries, nachos, fruit, coffee which was nice. All in all a good place to stay for a reasonable amount of money. The staff was helpful setting up a surf lesson and getting us anything we ask for.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Avalanche408, thank you so much for sharing your thorough and very detailed comments about your experience with us. We are ecstatic that you and your family had such a nice stay, finding our hotel very comfortable, with everything that you might need so all of you could relax and enjoy the beach and everything else that the hotel offers. Our entire staff is devoted to our guests' comfort, satisfaction and well being so they are always making sure that our guests are happy and that everything is up to their expectations, always willing to assit or help them and also complying with everything they might request. We are also very glad that you like all the food we offer, both the snacks and the buffets. As you were able to see, our location is very convenient because we are only a couple of blocks away from downtown which enables our guests totake a stroll and see all the shops, bars, cafes and restaurants there are. By offering and providing great all inclusive services, very comfortable accommodations and beautiful landscaping and premises we want to ensure that all of our guests lleave feeling very well rested and very happy for having chosen to stay with us. It was a pleasure having you and your family here with us. We hope to see you all back again soon. Warmest regards.

"Jaco"

4
14/03/2016

I loved taking my sunset pic @ Best Western in Jaco. Also loved the food, the non-stop drinks & activities. A very helpful staff who help us mk transportation arrangements to Puntarenas to catch our cruise. Never a dull moment from sunup til sundown...

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear PCBillie, thank you for sharing your superb review about your stay in our hotel. We are just delighted that your stay with us was such a wonderful experience, finding everything the hotel has to offer so satisfying and convenient. We want our guests to have a very fun and enjoyable experience in which they are going to have the most comfortable accommodations and great all inclusive services . It was a pleasure having you here with us. Thank you so much for making us your hotel of choice. Warmest regards.

"cheap cheap cheap"

1
14/03/2016

Despite the high price, this all inclusive hotel is doing everything cheap. Untrained staff at chekin makes going in long and arduous. The clerk tried to use my AAA card as a credit card. Cheap plastic furniture and chairs in room. Noisy fan in bathroom with no possibility of shutting it off. Quality of food was at the level of school cafeteria. How can you serve fruits from a can in Costa Rica, where fresh fruits are plentiful? How can you serve lousy coffee in Costa Rica, where coffee grows? Wine was served from a box and tasted like vinegar. Absolutely no shade at the pool - no jaccuzzi - beach is very wide and rocky. We planned to stay 7 nights but left after 2 - we could not stand it anymore. They forced us to pay the 7 nights in advance and it was a battle to get refund for unused nights. It took 2 weeks for refund to appear on our credit card. I would not recommend this hotel.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear giraffereno, thank you so much for posting your review, we really appreciate it since it enables us to target the problem areas immediately. We are very sorry to learn how dissatisfied you were with our hotel and its services, please accept our most sincere apology for it. There is nothing we want more than to be able to provide our guests with a successful stay in which they can be totally satisfied with all our services and with the accommodations we provide so we are going to immediately share your comments with our Brand Standards Team and with our Management so they can take them into account and work on all the improvements that have to be made. Once again please accept our deepest apologies, we assure you that we going to do our best in making sure we do not get this type of comments ever again. It was a pleasure being able to serve you. Thank you for your visit. Warmest regards.

"nice safe hotel"

4
12/03/2016

the food is great, it is very clean, staff is great. had a nice time on the tour through the rain forrest. the guide was wonderful. but donot take the trip by yourself. a guided trip is better and then you would not have to find a ride to and from airport to hotel.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear snnnnnnnot, thank you so much for sharing your fantastic review. We feel delighted that you had such a wonderful stay and that you liked our accommodations and all inclusive services so much (especially the food). Our incredible staff are always going the extra mile in making sure that our guests have everything they might need or request, so that they can enjoy themselves and have all the fun they can during their entire stay. It was a pleasure having you here with us. We hope to see you back again soon. Best regards.

"There is no Best about this hotel!"

1
10/03/2016

Our stay at this hotel was part of Ecoterra arranged week in Costa Rica and pretty much ruined a great vacation. The front desk staff were rude and while the rooms were clean the beds were rock hard and the "furniture" were plastic lawn chairs. The water in the swimming pool was warmer than the water that we were able to get for our showers. Most of the wait and bar staff were cordial but the food was bland and pretty much the same every meal and drinks were served in small plastic cups. One female food server pulled a severe attitude after I asked her to not put dirty place mats that were hanging on the chair back on our table. After that, no one came to our table to take our drink order or refill our water glasses. I have her name and have reported her to BW corporate. The beach adjacent to this hotel was very rocky, not real clean and is really geared for surfing, not swimming. Again this was a huge disappointment for us and a bad way to end what was until then a beautiful vacation.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Reneelg, thank you for sharing your comments, we really appreciate your valuable feedback. We are very sorry that your stay in our hotel was not up to your expectations so we please ask you to accept our most sincere apologies. Our hotel is totally committed to our guests' comfort and satisfaction, so whenever we are made aware of any problems, they are always dealt with as quickly as possible to ensure that they never happen again. Once again, please accept our apologies for all the shortcomings in the service you received, we assure you that we are going to take disciplinary actions immediately because our Brand's high standards and policies were completely broken and we cannot tolerate this type of behaviour. We are also going to share your comments regarding the food and drinks to our Food and Beverages Staff so that they can take them into account as soon as possible because there is nothing we want more than to be able to please our guests. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.

"In need of an upgrade"

3
08/03/2016

Our stay here was part of an Ecoterra groupon. We were so pleased with our first destination, that we could not help but be disappointed in this one. Our room was clean, but incredibly dated, dull, and cheap looking. The in-room safe was not operational, the beds and pillows were uncomfortable, the desk and balcony were adorned with plastic lawn furniture, and there was not so much as a single cheap decoration to liven up the room. Our "garden view" was of a cistern and some nearby condos. Some of the staff were friendly, others not so much. The U.S. concept of a wash rag for showering was unknown to them. We were told to "use your hands". Most disappointing, we wanted to go to Playa Blanca, which we were told was just fantastic. The concierge quoted us $90 USD for a round-trip cab ride to the beach (a 15 minute drive), then added that I would have to somehow acquire a "special code" to access what we were told by others was a public beach. We felt it was simply a lie to keep us at the Best Western, which it did. The beach itself seemed rather dirty, and was best suited for surfers, not for swimmers. The central business district of Jaco did not inspire a feeling of security or safety for shopping, though we had no unpleasant incidents. The Best Western did have a nice bar between the dated pool and the beach, and did include food and unlimited drinks. They did have the only soft drink fountain that we saw in Costa Rica, but the food was bland and became redundant, and drinks could only be acquired in tiny little plastic cups. The drinks had great flavor, but apparently little alcohol. It was interesting to watch the iguanas interact with one another while relaxing by the pool, because there was nothing else to do. A highlight, however, was seeing the scarlet macaws that occasionally flew over the pool and roosted in the trees next door.

"Nice location"

5
06/03/2016

I know that it seems odd to stay at a Best Western when traveling abroad but this really is a nice little hotel. The staff was very friendly, the hotel was reasonably priced and quite clean and the location couldn't be beat! And may I add, the drinks at the bar were fantastic!

"It is located in the west but no needs for the word BEST!"

1
06/03/2016

We went there spontaneously, we did not have high expectations, it is all-inclusive hotel ...... indeed ,everything was included, but the level of food is so poor, drinks were provided in plastic cups, the food was served in plastic plates and the food tastes like plastic. not recommended at all.

"Only go if you have a great deal!"

3
05/03/2016

This hotel is well located and very clean with amazing staff. Everyone is hard working. We did find it over priced for what you get. The food was more misses then hits and dining hours seemed limited. We walked into town a few times to eat. The room- Good size and clean but the beds and pillows are rock hard and loud music coming from the disco can be heard over the ac. No mini fridge :( The beach is a bit dirty but its a public beach. The hotel could have sent someone out to clean the area right in front of the hotel but they didn't. No chairs or umbrellas which is a must I think a hotel should have. It is too hot not to use one. Three out of four times we went on the beach we rented beach chairs and umbrellas($14USD/day) They were available form private vendors about a five min walk both directions away from the hotel where the beach is much nicer. The beach isn't bad it's just not a sandy beach. there is sand at the shore break and in the water however as you get further up the beach the sand turns to tiny little pebbles. They are smooth and don't hurt to walk on but they do get very hot. There are sections of the beach that have larger pebbles both in the water and as you walk up. I imagine these areas move with different storms and weather so they may not always be where they were for our stay. I would recommend bringing water shoes. We have previously been to all incusives in antigua, veradero, cabrete in the DR and playa del carmen. When comparing the Jaco Best western to these resorts we noticed the following: No nightly entertainment. No water toys for club guests to use. No chairs or umbrellas on the beach. Only one place for meals and one for snacks. Two bars but no swim up ones. This place did have a pool table, a pinging table and a couple o fossil tables that all were outside but covered which was nice if you enjoy those activities. All in all it's not a bad place but if you go there expecting an all inclusive like in mexico you will be disappointed. Had we been better informed or done more research,for the price we paid, we would have opted for a hotel or condo and found places to eat or cook ourselves.

"Great except no pool services"

4
02/03/2016

The hotel is very family oriented and great staff.. Located perfectly.. Just lack pool services and maybe a little upgrade in rocky bathrooms.. The view is perfect for sunset and food is great.. You could little walkout into a Main Street and feel safe..

"nice stay at beach front all-inclusive resort"

4
22/02/2016

We stayed for five day and five nights at Best Western Jaco. From the reviews on Tripadvisor we already expected a resort popular with locals and rated at 3-stars. We found the location to be perfect. It is on the beach and short walk from the town. The rooms are not luxurious but is clean and decently appointed. We thought the best thing was the spacious grounds. The property has a circular pool and also a kids pool. There is also a tennis court, kids playground, and several outdoor volley ball play areas. A pool table, ping-pong and 2 foosball tables are also available. There are planned activities for adults and kids. Parking is adequate. The buffet offers food that has good variety and taste, but it could be tiring after a few days. However, the pool bar always has hamburgers, hot doors, and nachos at the ready. We enjoyed the all-inclusiveness as it is very convenient, and the cocktail drinks at the bars are very good. We thought this hotel offers good value and we would stay here again.

"Pleasant Stay at Jaco Beach Best Western"

4
20/02/2016

My son and I stayed one week and were very pleased with this hotel. Attentive and friendly staff, excellent and varied food, and a well-maintained facility. Counter staff was helpful and fast. They paid a lot of attention to cleanliness in the room, the common areas (pool, lobby etc) and the food service area. The room was comfy, if not fancy, and the A/C was effective and quiet.

"Diamond in the rough."

4
03/02/2016

I had never been to Costa Rica so initially I was looking for a VRBO on the ocean. The buildings we liked were all booked for our travel dates and because I wasn't familiar with the area I booked a week at the Best Western. The hotel staff were very friendly and helpful, the rooms were clean and functional. The ocean was terrific and you were within walking distance of the town and a resort casino. The variety of food was adequate and the fruit and vegetables were excellent. Several nice restaurants in the area if you wanted that experience. It was a great way to learn about Costa Rica and identify some interesting options.

Marjorie E, Public Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear george s, thank you so much for sharing your superb review. We are delighted that your stay with us was so satisfactory, finding our accommodations very comfortable and functional, our all incusive services so good, our staff so helpful and friendly and our location so convenient (we are right infront of the beach and with direct access to it and just a couple of blocks away from downtown Jaco). It also makes us very happy that your trip turned out so great and that you got to learn so much about our country and its people. It was a pleasure being at your service. We really hope to see you back again soon. Warmest regards.

"Costa Rica dreaming"

5
29/01/2016

My husband and I had a wonderful stay at Jaco Beach - Best Western. This was our 3rd stop on our 2 week journey throughout Costa Rica. Some of our relatives have stayed here before, however it was our first time here. We found the check in to be absolutely pleasant, efficient and friendly. I guess we are lucky that we speak some Spanish, but front desk staff spoke perfect English. The room we stayed in was amazingly clean, with a modern bathroom and TV. Our view was towards the pool, partially towards the ocean and the mountains - which we loved! The AC was God sent and the Wifi was an amazing treat and functioned the best we had experienced in the country. But yet again - vacationing in Costa Rica is not about wifi and having all your costumed North American facilities - is about taking in the culture, the beaches, the rain-forest, the modesty and warmth of the locals, the food, the puravida!! The food and drinks were delicious and the variety quite generous for both. We found the staff to be very helpful, respectful and friendly. Loved the proximity to the ocean, and yes I agree, a few more chairs on the beach might be helpful for the guests. What impressed us - was how much the hotel was up to Code re: accessibility- better than any hotel in North America. The sunsets are simply magical. We would love to return. Gracias por todo! Alina & Barry #puravida

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Alina C, thank you so much for sharing your superb and very thorough review about your experience in our hotel. We feel elated that you and your husband enjoyed your stay so much and found our hotel, its all inclusive services and its staff so good. There is nothing that we want more than to provide our guests with the most comfortable accommodations and the best and most practical services so they can relax, rest and have the best time possible. We are totally committed to make them feel not only very welcome but totally at home, surrounded by a very friendly and warm atmosphere. It is very nice that you both found our location so convenient, just right infront of the beach and with direct access to it. Our staff are constantly making sure that our guests are completely satisfied and that they have everything they might eed in order to make their stay more comfortable and more fun. It makes us very proud learning that you had such a wonderful experience because that is exactly why we strive for and it makes you both want to come and stay with us again. It was a pleasure being at your service. Thank you so much for staying with us, the entire team will look forward to your next visit. Warmest regards.

"Food was good, Check-in a nightmare"

3
26/01/2016

This was an all-inclusive resort. It was a nice property. I did not have issues in my room, but the others in my group had roaches. Check in was a nightmare. The staff and manager were nasty. If I had never been to Best Western before, I would never go again. A list of activities each day would have been nice. The pool was nice. The beach was dirty. But most of the beaches were, as we took a tour for a week prior to coming to the Best Western.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Debbie W, thank you for posting your comments about your experience in our hotel. We are delighted that you found our premises so nice since we really thrive on our guests' satisfaction, so for us, there is nothing that makes us happier than to see our guests' glowing and very satisfied about having chosen us as their hotel, that is why we ask you to please accept our most sincere apologies for the way you were checked in. We are going to make sure that these type of behaviour will not happen again since as we explained before, we are totally committed to our guests' satisfaction and comfort. Our hotel has a contract with an outside fumigating company which fumigates every certain time and garantees their effectiveness, we are sure that if they had let our front desk know about it they would have immediately changed them to another room and they would have spken immediately to the fumigating company to tell them what happened (which we are going to do as soon as possible). It was a pleasure being able to serve you. Thank you for staying with us.

"Best for families with kids"

3
25/01/2016

We had booked early arrival for 1 pm, but the guard at the gate told us we could not park our car in the lot until 3.... Unless we paid him $25 (under the table? Who knows)!! That was ridiculous, so we drove to town (not far) and had a few drinks to pass the time. We got back at 3, parked our car, and registered and received our green bracelets which enabled us to partake of the all-inclusive drinks and food. Registration went fast and the people were helpful. It was unbelievably HOT. And humid. Thank goodness the room had good AC. January is school vacation time in Costa Rica, and the one and only pool was filled to the brim with children. There was also an exercise teacher with a microphone yelling instructions at the pool, and a children's entertainer near the reception hall... Both using big speakers with their voices booming over the entire grounds of the hotel. The only way to escape is to go to the beach, which is really nice. But once you leave the grounds of the hotel and enter the beach, it is now a public beach, so the Best Western doesn't supply lounge chairs or umbrellas to sit at the beach. That's not a big problem... You can bring a towel and a hat, but we noticed another hotel further down the beach that does supply it's guests with chairs and umbrellas. I didn't get the name of that hotel, unfortunately. However, we did manage to find a nice grassy area of the hotel to lounge around under a tree and watch some Iguanas play that live on the grounds. Regarding our room: it was clean, had one queen bed and one twin bed. No fridge, but it did have a flat screen TV, and we found several English speaking channels. The hotel also has good WiFi. And good AC. The only problem with the room was where it was situated: just above one of the bars. And little did we know that their curfew for the bar disco is 2 a.m.! We wondered if the adults who were with their kids at the pool during the day were the same adults who were partying until 2am. Maybe the hotel supplies babysitting... Or maybe the kids were partying till 2 am too. Whatever, we didn't get much sleep. We enjoy dancing and music, but we thought 2 a.m was too late for blasting and thumping disco music. Especially when the guests rooms are just above the entertainment. All-inclusive means all food and drinks included, which was nice. The service at the bars and the restaurant was very good. The (alcohol) drinks were good, too, although we thought they were slightly watered down. You can have snacks nearly all day and you can dine at the restaurant buffet style. There is a large variety of food choices for everyone. I thought the food was bland, but ok. Maybe because they have to satisfy many different palates since this is a family hotel. All in all, I enjoyed our 2-night stay. I wouldn't stay longer than 2 nights, though.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear camamare, thank you for sharing your very thorough review about your stay in our hotel. We are very happy that you enjoyed your stay and that you found the all inclusive services the hotel offers were good and up to your expectations. We really want to make all of our guests feel very comfortable and totally satisfied during their entire stay so we do everything we can to ensure that their stay is always a very pleasant and relaxing one. Since our hotel is an all inclusive one, the check in time is very strict so if the guests want to check in before the established time (3 p.m.), they have to pay an extra fee for it, the fee is $25. We are truly sorry that the guard at the gate was not able to explain it to you so please accept our most sincere apologies for it. It is very nice knowing that you found our accommodations so comfortable, with everything you might need to feel completely at ease. We are also sorry to learn how hard it was for you to sleep due to the noise coming from the bar so once again please accept our apology. We are immediately going to share your comments with our Management so they can take them into account and make sure that the noise coming from the bar will stop at an earlier time. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.

"Better than Expected"

3
15/01/2016

We stayed at this property for two as guests of a relative.I am not an all inclusive type of traveler but I will say that I enjoyed my stay. The food was not outstanding but adequate with a decent amount of variety. The drinks and service were good. The grounds were fine, except that there was not near enough shade by the pool - not 1 umbrella - and the pool closed at 7:00pm which I thought was crazy. Rooms were fine but the shower only had very hot water. I must say that I injured my toe and when my uncle mentioned it to the staff, the duty manager arranged for prompt first aid and then followed up with an offer to arrange a free visit from a doctor, which I declined but appreciated the offer. Overall it was fine and I can see why some folks (especially with children) would appreciate this king of hotel; but for me I prefer smaller boutique properties with a variety of dining options.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear CanaTico, thank you for writing and sharing your very amicable comments. We are delighted that our hotel and its services were above your expectationsand that you really did have a wonderful time during your entire stay. There is nothing we want more than to comply with our guests' needs and requests and to provide them with very comfortable accommodations and very good services so they can relax and have all the fun they want. We are very sorry to learn that you injured your toe, we hope that itis much better now and it is really nice to see how much you appreciated how much our staff cares for our guests. We are going to take into account your comments regarding having more shade around the pool because it is very important for us to make all of our guests feel completely satisfied with us. It was a pleasure being able to serve. Thank you for staying with us. Best regards.

"Restrictions of the hotel"

2
13/01/2016

Hey People out there, I went to this hotel couple weeks ago and let me tell you that is not as nice as it looks, we could not even play with a ball in the swimming pool, thats NOT allowed by the hotel (Plastic ball)!! not even a drink in the edge of the pool! That's ridiculous! I do prefer to go to Tambor beach or somewhere else where i can enjoy my stay!

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear G1016QQm, thank you for posting your review, we really appreciate it. We are truly sorry to learn that our hotel was not up to your expectations and we apologize for it. We are totally committed to our guests' satisfaction, comfort and well being and we are proud to say that we strive every day to accomplish them. Since our guests are so important for us, we want them to be not only happy and satisfied but also very safe. The restrictions you wrote about are due to the fact that we want to avoid any accidents at all costs since our guests' safety and well being are our responsibility. So we do not allow any drinks in or by the edge of the pool or balls since they can cause random accidents. Once again, we are very sorry that you did not agreed with our safety policies. It was a pleasure being at your service. Thank you for your visit. Warmest regards.

"Some Rough Edges"

4
03/01/2016

This is not like some of the huge all-inclusives where the buffet stretches for a mile. But the food is good and varied. Tried a lot of their specialty drinks and they were all very good. The tiny elevators are very dirty and worn looking, the room smells very funky when you first walk in but once the air is on it improves. The rooms are very basic but clean. The bathroom had a pedestal sink (no counter) and only a tiny shelf so it wouldn't be great for more than one person's stuff. The pool is very shallow and closes at 7 p.m. which I thought strange since it is dead center on the resort. Get there early in the a.m. as the chairs in the shade are very limited. The pool aerobics instructor was great. They also had kids activities. The lunch bbq at the snack bar was ok, burgers, dogs, fries, nachos but the location was perfect if you were parked on a chair under one of the huge palm trees overlooking the beach and didn't feel like walking up to the restaurant. The resort itself is very pretty and the location is great, good beach access and just a couple of blocks away from the town, easy walk. The safe cost me $3 a day and had an ancient church key but they told me there will be all new safes and free begining in January. I'm not sure why they thought this info would make me feel better? Lower your expectations a little and you'll be fine, it's a very small resort.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Lori G, thank you so much for sharing your very detailed comments about your stay with us. It is very nice knowing that in general. you had a very happy and comfortable stay in our hotel and that you found our services good and our location very convenient (we are right infront of the beach, with direct access to it and just a couple of block away from the town's center, making it possible for our guests to take a nice stroll without having to use a car). We are very happy to inform you that the hotel is actually undegoing total renovation and remodelation, we hope that when all the work is finished and the entire premises are ready, that you will be able to visit us again and see for yourself just how beautiful and comfortable (even more than it is now) our hotel is going to be, with very comfortable accommodations with the most modern and comfortable furnishings and with updated and new social areas both outdoors and indoors. It was a pleasure being at your service, we really do hope that you will visit us again. Thank you for staying with us and on behalf of the entire hotel, we wish that this New Year brings you much happiness. Warmest regards.

"Good all inclusive value with lots of locals"

4
11/12/2015

Staff could not be more attentive. The level of service was beyond expectations. Food was served buffet style, and was also quite good and varied though not exceptional. Still a great deal for the all-inclusive price, which included alcoholic beverages. Rooms were clean and beds comfortable, though decor somewhat bland and dated throughout hotel. Lots of renovation going on so maybe they are addressing this. wiFi in Rooms was very slow. Most of the guests appeared to be from Costa Rica which made my husband and I feel a bit out of place at first, but by the second day we were fine with it. Overall a great experience but be aware that this is not going to be a typical tourist hotel in Costa Rica with lots of Americans.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear mammab39, thank you for sharing your comments about your experience in our hotel. We are truly thrilled to learn how satisfied you and your husband were with our staff and how attentive and helpfull they are. We are very proud to tell you that we are all totally committed to our guests' complete comfort and satisfaction and that we will always go above and beyond in order to comply with everything they might need or request. It makes us very happy that you found our hotel's all inclusive services such a great deal and that you noticed all the renovations that the hotel is having in order to provide all our future guests with the best and most modern furnishings and premises possible. Please accept our apologies for the slow wifi connection you experienced, we will see to it that it does not happen again. It was a pleasure having you and your husband here with us. Than you so much for choosing us. Warmest regards.

"Very good hotel - excellent food and beverages, all nclusive"

5
05/11/2015

The meals (all buffet style, all inclusive) were really great in variety and quality. And if you didn't get enough there are 2 bars open during daytime, all drinks (alcoholic, too) are inclusive. In the pool bar there is always a salad buffet and some bowls with "ready to eat" fruit, not to forget the barbecue with some warm dishes - all inclusive. My room was nice and clean. The aircondition worked very well and rather quietly.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Zh-frog, thank you so much for sharing your marvelous review. We are delighted that you enjoyed your stay with us so much and that you found our all inclusive services so good, especially the quality and variety of buffets. It is certainly wonderful that you found your accommodations up to your expectations with everything it required to make you feel completely comfortable. It was a pleasure having you here with us. We hope that you will visit us again soon. Warmest regards.

"All Inclusive, all you need"

4
18/10/2015

We where three fro the weekend, to runaway from Jaco's crowd. You can surf right in front of the hotel. I believe it is the only all inclusive in Jaco, so it is what you expect from this kind of hotel. Food is good, drinks are fine, the service is excellent!

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear M_Grognon, thanks for posting your awesome comments about your stay with us. We are delighted that you found our hotel so convenient, right infront of the beach, with direct access to it, with great all inclusive services and a wonderful staff that are always going above and beyond, making sure that all our guests are completely comfortable and satisfied during their entire stay. We are very glad that you liked the drinks and food that our hotel offers and we will definitely going to share it with our Food and Beverages Staff because we are sure that they are going to be very proud about it. It was a pleasure having you all here with us. Thank you so much for your visit. Warmest regards.

"No water twice in one day!"

3
15/10/2015

First of all be aware that when you make reservations at an all-inclusive the computer defaults to one person. We were not aware of this and of course we got to the property we found out we only paid for one person so there was surprise number one. They started construction on the property at 7 o'clock in the morning which woke us up and then the water was off and there was no hot water from 7 to 8 and then again in the evening the water was shut off because of some problem in the kitchen for the second time that day. The food was passable and the drinks are free in an all inclusive and that's fine if you eat and drink a lot but the the room itself was mediocre and not having hot water during the day was also a problem.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear kip22_11, thank you so much for sharing your comments about our hotel. First of all please let us apologize for the misunderstanding when you made the reservation, please know that this problem with the computer is beyond our control and it happens with all the all inclusive hotels and resorts. We assure you that we will do our best to see if there is anything that can be done to correct this type of problem since there is nothing we want more than to see all of our guests happy and satisfied during their entire stay. As you were able to see, the hotel is undergoing some renovations and remodelations so in order to update and modernize our rooms and rest of the premises, we do apologize for the inconvenience you experienced with the work being done. Regarding the problem with the hot water, we did everything to solve the problem as quickly as we could, luckily for us, it was done in a little bit less than an hour. We did exactly the same, making the repairs as fast as we could when we had to shut off the water at night. Once again, we are truly sorry for the series of mishaps you experienced and you saw that we did everything we could to solve those problems as quickly as we could because our guests' comfort and satisfaction means so much to all of us here at the hotel. It was a pleasure having you here with us. Thank you for your visit. Best regards.

"Soccer tournament visit"

4
10/10/2015

Came out to Costa Rica with friends for soccer tournament. The resort was small and the restaurant was upstairs...I'm in a wheelchair and that was an inconvenience, but the staff was very accommodating. ..the bar staff was friendly and timely with the drinks...they had entertainment a few nights...1 young lady, Marion stood out...she did face painting and found a way to keep all ages involved with activities..also had a pretty good understanding of english...the surrounding clubs were all wheelchair accessible and so were the taxis...overall experience was pretty good...definitely considering a return visit

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Mike A, thank you for sharing your experience in our hotel. We are thrilled that you had such a wonderful time during your visit and that you found our all inclusive services so good and our entire staff so helpful and attentive. We are very sorry that the restaurant did not have a ramp or an elevator for easy wheelchair accessibility so please accept our most sincere apologies for your inconvenience, we assure you that the hotel's management is already working on the issue because we are always striving in making all of our guests feel completely satisfied during their entire stay. It was a pleasure being at your service. The entire team will be looking forward to your next visit. Warmest regards.

"Nice but a bit expensive"

3
15/09/2015

Not to have great expectations... tiny all inclusive hotel priced as if it was a huge place. At the same time I most admit that it is safe place on Jacó Beach Food was good. Almost no proteins but lots of carbs and grease. Drinks were good. Small pool. It is great if you travel with children. The People working there are nice and helpful

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Rolando, thank you so much for sharing your comments about your stay at the hotel. We are a hotel whose main objective is to provide our guests with great all inclusive services, very comfortable accommodations, a very convenient location (as you were able to see, we are right infront of the beach, with direct access to it and just a couple of blocks away from downtown's shops and restaurants so our guests can simply stroll down the street an see everything around town without the use of a car) and with a friendly and helpful staff that always provide them a very personalized and attentive customer service. It is very nice learning that you like our drinks so much, and we thank you for sharing your opinion about our food, we will share it with our Food and Beverages Staff so they can immediately take it into account because as we said before, there is nothing we want more than to make all of our guests feel totally satisfied during their entire stay. We are sorry that there were things that were not up to your expectations, as you could see, we are actually undergoing remodelations and renovations, we assure you that when all the work is completely finished, the restaurant and many other parts of our facilities are going to be just perfect. It was a pleasure having you here with us. Thank you for your visit.

"Good Budget, Nice Staff Horrible first impression"

2
15/09/2015

BE AWARE NOT TO SHOW UP BEFORE 3PM aka their check in time. My party arrived at 2pm and gave us the options of paying $45 dollars to SIT in their hotel or to leave and come back at 3pm. NOT a good impression, they were rude about it and we literately were not let back on the property until 3 pm. So many ways they could have improved this first encounter which is why I rated it "poor". The hotel was flooded and did not look very new. I will say the food staff and bartenders were GREAT! They were very nice and funny, the food and drink were good as well. Rooms are dull but clean.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Laura J, thank you for sharing your comments about your experience in our hotel, we really appreciate them becauuse it provides us with very valuable feedback so we can be constantly improving so our guests will always be more than satisfied with our services. We are very sorry to learn about what happened to you and your party when you arrived before check in time. Please accept our most sincere apologies if you felt that the staff was rude to you when they told you that you could pay the stablished fee or to please come back at 3 p.m. (the check in time). We assure you that we take the comfort and satisfaction of our guests most seriously and any problems or mishaps we are made aware of are always dealt with as quickly as possible. Once again, we are very sorry for what happend a we will see that it never happens again. On the other hand, we are very happy that the rest of your stay was a success and that you found the rest of the staff friendly and very attentive which is what we always strive for. We are definitely going to share with our Food and Beverages Staff how much you liked the food, they will certainly going to be very proud. We are happy to inform you that the hotel is actually undergoing through renovations and remodelations for our guests total comfort and satisfaction. It was a pleasure being able to serve you. Thank you so much for staying with us. Best regards.

"Enjoyed it, but could be better"

3
11/09/2015

The penny pinching with the food and drink options put me off a bit. Otherwise it was an ok Hotel for Costa Rica. The included food and drink did help keep the costs down. If you have time to spare in Jaco then this is an ok hotel.

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Scott M, thanks for sharing your comments about your thoughts and opinions of our hotel. It is very nice learning that you found that the hotel was comfortable and how convenient the all inclusive services were for you. We would really appreciate is you could provide us your email or telephone number so we can contact you and you can let us know exactly in what way you thought that the hotel is penny pinching, whether it is with the quality of the food and drinks (which we assure you are always of the best quality and taste) or is it due to the fact that there is always a member of the Food and Beverages staff serving some of the hot dishes available, which we do because there is a person cooking it at the moment the guest asks for it so we can guarantee the foods freshness and the guests can see how it is being cook; if our guests' want more, they only have to ask and the server will automatically comply with them. Once again, we would really appreciate your valuable feedback because there is nothing we want ore than to make our guests feel completely satisfied during their entire stay, and which way better, than them telling us in what ways we do need to improve. It was a pleasure being at your service. Thank you for staying with us. Best regards.

"Good time in Costa Rica"

3
03/09/2015

So I and my family went again to Costa Rica , this time we stay in Best Western Jaco Beach and Club in Jaco. Accommodation was not bad , we hardly stay in the hotel , we didn't took all inclusive because we do not want to be bound to the hotel. We like costarican food so we was dinning is soda ( small restaurant own by the family and serve home cooking meal).We rent a car so we was able to freely move around Costa Rica.So what about hotel , we were 4 people me and my husband and 2 teenagers girls, we had 2 joint rooms one had small microwave and small fridge.i give this hotel 3 stars only because refrigerator was broken 2 times, the elevator did not have any air conditioning and was stinky however the personnel was very nice and try to help as much as that can.the pool was always crowded, you can walk to the beach , take a bed and enjoy the high tides, water is not so safe because of the rip current. We went to many places around Costa Rica if you have a car you can travel alone save some money do not take a guide, we went to volcano Poas National Park,rain maker park, Manuel Antonio National Park and many more......

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear MariolaUSA, thank you for taking the time to write and share your review about your experience with us. We are very happy that you and your family enjoyed staying with us so much and found our accommodations so comfortable. It is very nice to know how friendly and helpful you found our entire staff because it shows what a great job we are all doing since our goal is to make our guests feel more than welcome, letting them know how important their satisfaction and comfort are to us. We are sorry about the mishap you experience with the mini fridge, please accept our apology for the inconvenience. Hopefully it was repaired as soon as youreported it to the front desk and that afterwards it did not gave you any more problems. It was a pleasure having you and your family here with us. We would love to see you all back soon. Warmest regards.

"The service was outstanding but the whole corporate thing about it was very poor"

3
16/08/2015

I have to say the employees here were outstanding in service and friendliness. The outdoors of the place was beautiful weloved the bar and pool and view of everything. But as for the rooms they are nothing that you would expect from looking around outside. They need an upgrade and the air conditioner did not work good in the room. Here is the worst downside of it all. We arrived two hours early on our tour bus they have a contract with. They would not let us in without paying $35 each to come in and use there facilities( food and drink) not even with cash. We paid $224 for one night then we had to pay the extra for arriving early on the shuttle that they helped organize. I do realize that that is part of a corporate thing that the people who work there have nothing to do it because they were wonderful and its not there fault. The thing is if I'm paying $224 a night for a room and that's not including the shuttle to get there. I think we should at least be a little more appreciated and these big corporate hotels should at least let us have the room for 24 hours

Marjorie E, Guest Relations Manager at BEST WESTERN Jaco Beach All Inclusive Resort, responded to this review
Dear Amber S, thank you so much for posting your review. First of all we are very happy and proud that you found our entire personnel to be outstanding because there is nothing more important here at the hotel than making our guests feel comfortable and right at home. Our entire staff is always going above and beyond, making sure that our guests have everithing they need and request in order to have a wonderful and fun stay. We are very sorry that you were not happy about the fee charge for those guests arriving before the scheduled time for checking in, unfortunately the hotel has rules and paying that fee is part of those rules and we have to abide by them. We will immediately going to share your review with our Brand Standards Team so that they will know about your experience and see if they can do something regarding those issues because we really do thrive on our guests' comfort and satisfaction. It was a pleasure being at your service. Thank you for staying with us. Best regards.