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Best Western Hotel Independence Kansas City, Independence

18700 E. 37th Terrace South, 64057-2302, Independence, United States - See on a map
Best Western Independence Kansas City - Front Entrance The Best Western Independence Kansas City is ideally located in the center of Independence. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Independence Kansas City is a newly renovated and vibrant hotel. Built with our guests in mind the rooms have the comforts of home and the peace of mind with being in a safe place. Stay with us while you visit Kansas City for a Chiefs Weekend, a visit to see family or friends and the chance to get out of your hometown. Our location is perfect for travelers that don't want to hassle with the traffic of downtown but want to be close to entertainment. Our porte cochere is perfect to pull up check-in and unload before parking. Our open lobby has a great lounge and waiting area for other members of your party to join up before heading out. It is also a great place to strategize for the next days’ worth of work. We are nestled comfortably around great places to eat and shop. Don't waste time looking too far for something to eat or do. It is only blocks away.

Best Western

Hotel Independence Kansas City

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
based on 156 guest reviews
NOTE ISSUED
Excellent
37
Very Good
44
Average
37
Poor
19
Terrible
19
REFER TO NOTICE
Business Business
26
Couples Couples
28
Family Family
60
Friends getaway Friends getaway
11
Solo travel Solo travel
7
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Clean and comfy"

5
throcks5, Columbia, Missouri 03/05/2021

Room was very clean and bed was comfortable. Friendly staff. Check in and check out was fast. Breakfast was good. More than just continental breakfast. My friend brought a pet. The pet rooms don't have carpet. Extremely clean!

General Manager, General Manager at Best Western Independence Kansas City, responded to this review
It was such a pleasure to serve you; thank you for choosing Best Western Independence! We're delighted you enjoyed our clean and comfortable accommodations, delicious breakfast variety, and exceptional staff. Our team trusts you had a relaxing visit, and it would be a privilege to host you again.

"Love this Hotel!!"

5
tatupum, Oceanside, California 03/05/2021

.Everything was GREAT at this hotel. All staff members greeted us with a SMILE and were very helpful. My best part was the Breakfast. Cecilia who was the cook was the BEST, she was ALL SMILES & very helpful..

General Manager, General Manager at Best Western Independence Kansas City, responded to this review
From our delicious breakfast to our fantastic staff, we are ecstatic to hear that you loved your visit to Best Western Independence. Cecilia will be delighted to be recognized for her hard work. Anytime you need another wonderful getaway, count on us again to deliver.

"Amazing"

5
amahannah2021, Springfield, Missouri 18/01/2021

Very clean, top notch front desk. Very friendly and professional. Always wanting to make sure you are very satisficed or if you need anything. Will stay again, recommend for traveling, for business or family vacation.

General Manager, General Manager at Best Western Independence Kansas City, responded to this review
Your experience is one that we work hard to provide, so thank you for taking the time to leave us a review. It was a pleasure hosting you at Best Western Independence, and we cannot think of a better compliment than your plans to return for another wonderful stay in the future. We're looking forward to hosting you again soon!

"Family"

4
jgrandpa, Saint Louis, Missouri 02/01/2021

Tim did a great job checking us in and then helping with breakfast the next morning so I could have my daily coffee. It was a nice stay overall and I appreciate the rooms being pet friendly. Only advice would be to have a company that plows and salts your parking area when it snows. It was a sheet of ice the day the snow storm came in. The Residence at Marriott parking lot looked great, but your, a sheet of ice.

General Manager, General Manager at Best Western Independence Kansas City, responded to this review
We know that pets aren't just animals; they're family, and the whole family is welcome here. Thank you for taking the time to leave a review. We're happy that you received helpful service throughout your visit and we appreciate you noting the area where you saw room for improvement. We discussed your comments internally and feel confident this will not be a concern for any of our future guests. Join us again in the future, we'd be very grateful for a second chance to earn your five-star rating.

"Excellent site, staff and accomodations"

5
linjo1277, Carrollton, Missouri 30/12/2020

Could not have asked for better accomodations. Husband having surgery. Distance to Centerpoint is a plus. Staff very friendly and accomodating. Recently remodeled and just beautiful. Reasonably priced.

General Manager, General Manager at Best Western Independence Kansas City, responded to this review
Thank you for highlighting our prime location and the excellent value we provide. It was a delight hosting you during your time in town, and we hope that your husband has recovered well since his surgery. Should you ever need clean, cozy accommodations in the area again, we hope that you'll think of us.

"Great place to stay"

5
natrobn, Heber City, Utah 17/12/2020

I highly recommend this hotel. I stayed in the King Suite which I was pleasantly surprised how beautiful the room was. My bed was soft and comfortable and I slept well. The whole hotel was kept clean the staff was very friendly. The breakfast was a grab and go which was fresh fruit, yogurt, granola bars, and some breakfast microwave sandwiches. I had a lovely experience staying here. I will definitely stay here again in the future.

General Manager, General Manager at Best Western Independence Kansas City, responded to this review
We want every guest to get a great night's sleep, so we're delighted that you rested well during your visit last month. It sounds like our Grab-and-Go breakfast was to your liking, and we couldn't be happier. Thank you for choosing Best Western Independence. We hope your adventures bring you back our way in 2021 because we're already looking forward to your next visit.

"Great stay at affordable price"

5
User 15/11/2020

The overall stay was a very pleasant experience. The staff was pleasant, the hotel clean, everything was up-to-date (I believe the hotel had been updated within the past few years). They even upgraded us at no additional charge. Highly recommend.

General Manager, General Manager at Best Western Independence Kansas City, responded to this review
Here at Best Western Independence, it is always our goal to provide clean and comfortable lodging at a great value, and we're ecstatic that we succeeded with you! It was truly our pleasure to welcome you in and ensure that you had the comfortable and welcoming visit you were seeking, and we trust we will see you again on the road ahead. Take care!

"Excellent"

5
User 10/11/2020

The staff here are wonderful. The place was very nice and clean. I most defiantly would recommend staying here. The pool is nice. The whole place is just beautiful. Very helpful staff. Overall great place!

"Amazing Property and Great Staff"

5
641tim, Kansas City, Kansas 09/11/2020

The hotel was amazing, clean, comfortable and well managed. All of the staff really cared and had a genuine intention to take care of the guests. The hotel beds were extremely comfortable. Had a great night sleep and rested morning.

"Impressed"

5
User 03/11/2020

Great service from checkin to checkout. Exceeded all of my expectations for a quick overnight stay to attend Chiefs game. Hotel is close to food, shopping and the stadium. Would highly recommend. Staff went out of their way to make stay fun.

"Covid -19 quaranteen"

1
User 16/10/2020

Removed family of 4 while being guaranteed from being exposed to covid19. Family was not tested but some members became I'll. The hotel kicked them out. I would rate this a 0. After staying for 2 weeks they became I'll another week into it they were removed and didn't complete there full 14 day quaranteen, after paying nearly $2000 and no refund.

"Best stay ever...the woman and gentleman in charge of the place are two of the best hosts I have encountered."

5
racingcountryllc, Daytona Beach, Florida 25/03/2020

I average over 100 nights a year on the road and this stands out as one of the best stays I have experienced. I got personal warm and welcoming service from the get go... it was far from what I expected but I am extremely thankful.

"Not happy"

1
User 10/01/2020

My family and i was force to leave because they said our dog looks like she was over 30lbs which is not true wish was not explain on arrive after paying the pet deposit. then they only give use $25 back from the pet deposit after only being there for 8hrs.

"Sketchy and Run down... don't even consider it!"

1
Sarah D, La Vista, Nebraska, United States 29/12/2019

Booked this property thinking that it was a Wyndham, so it must be at least decent. Wrong. I should have been skeptical as soon as we pulled up and there was one other car in the lot (which probably was an employee's). The lobby was dark except for the small desk lamp at what was supposed to be the "Front Desk." Not exactly a welcoming check in area. The elevator was rickety and I'm glad we only had to go up one floor. The beds must have been like 30 years old---squeaky, bouncy, lumpy inner spring mattresses that sunk down right to the boxspring once you sat or laid on it. The windows didn't have drapes, but "blinds" made of black paper taped to the windows, held up from the bottom by plastic clips. They supposedly were under renovation, but to put someone in a room with paper covering the windows is ridiculous. There were no usable outlets in the room except for a single plug in the base of the bedside lamp. The other outlet that had the desk lamp and single serve coffee maker plugged into it was literally falling out of the wall. Black scuff/ dirt marks covered the walls along with drip stains of who knows what (I don't want to know) on the bedskirts. The ceiling in the bathroom was water damaged and ready to just fall in. The floor was just plain filthy. The property was like a ghost town, which is strange for it being over the holidays. We did see several nicer cars pull in, stay for an hour, and then leave, so either they saw the room and said "NOPE" or they were there for a "lonely man's hotel visit." We ended up leaving after one night of a multi-night stay. The staff at the hotel was about as apathetic as they come so they gave zero craps. Either way, do not even consider this property. There's a Residence Inn right next door if you need to stay in that area (which otherwise isn't a bad area of town). Hopefully Wyndham will get its act together with this property or pull its flag. Oh, the one and only bright spot was that the toilet flushed, but that's the only good thing I can say about the property.

"Great place to stay"

5
F4792VEmaryp, Hamilton 15/12/2019

We have stayed here several times and always enjoy our stay. Friendly staff, comfy beds, great breakfast and of course the kids always hit the pool. The place is always clean and smells good. Very updated!! Great rates too.

"Don't stay here"

1
blastoffdog, La Cygne, Kansas 07/11/2019

Visiting my father in law at CenterPoint Hosp. short of the long we decided to spend the night. saw 2 old drunks boozing it up in the parking lot. what a dump. Ok they had construction going on. The room smelled, clean to the eye, but who knows. the ceiling vent fell out of the ceiling on top of my wife head while sitting on the toilet, dirt insulation, and other derbies, rat or mouse turds came down with it. Looked like wire mess was put up in the hole to keep something from getting in? Spoke to the front desk. they moved us TO A BRAND NEW RENOVATED ROOM. Why not put us there in the first place. the assistant manager showed up around midnight. "Oh so sorry" My ass. He offer to pay for 1 night, I told him both nights, he said ok, then charged me for 1 night. Don't stay here.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.