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Best Western Plus Hotel Hobby Airport Inn & Suites, Houston

4.0/5  - basé sur 452 notations.
8778 Airport Boulevard, 77061-3433, Houston, United States - See map

Welcome to the Best Western Plus Hobby Airport Inn & Suites! Our Houston hotel is your home away from home, conveniently close to the airport and surrounded by the best in shopping and dining. Are you looking for hotels near Hobby Airport, but don't want that airport feel? Your Best Western Plus Houston Hobby Airport Inn & Suites has everything you need for a relaxing stay. There are many hotels in Houston, TX, but we pride ourselves in matching our prime location with the best in service and amenities. Close to Hobby Airport, guests enjoy large 100% non-smoking rooms with a microwave and refrigerator, perfect for extended stays. However, leave the most important meal of the day to us. Your Best Western Plus Hobby Airport Inn & Suites features a free, full breakfast that includes a hot meat item, hot waffle bar, your choice of pastries and breads. along with fresh seasonal fruits and yogurt. Pour yourself endless cups of Maxwell House coffee 24-hours a day. We take pleasure in hosting guests traveling on a Galveston or Port of Houston cruise ship. Whether a downtown convention brought you to this part of the Lone Star State or an event at Reliant Stadium and Arena, you deserve a Houston hotel that provides all the comforts of home. Business travelers especially enjoy staying with us since they can quickly catch their next early bird flight. With the Hobby Airport so close by, we also welcome a number of flight school trainees. For either an extended stay or a one night stopover, where your stay can make all the difference. With luxury bedding, friendly staff members and amenities that make you feel at home, our Houston hotel was designed with your comfort in mind. Reserve your next stay at the Best Western Plus Hobby Airport Inn & Suites for the best rates! Enjoy your stay!

Best Western Plus

Hotel Hobby Airport Inn & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 441 guest reviews
NOTE ISSUED
Excellent
218
Very Good
141
Average
53
Poor
19
Terrible
10
REFER TO NOTICE
Business Business
96
Couples Couples
121
Family Family
146
Friends getaway Friends getaway
37
Solo travel Solo travel
39
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Perfect"

5
11/09/2018

It was exactly what was pictured and advertised! I would definitely stay here again when I am at the airport. Very close to the airport and a perfect spot to get the shuttle to the cruise port. It was a great start of the vacation.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you so much for giving us such a great opportunity to part of your great vacation. We are glad that you enjoyed it. Hope to see you the next time your in Houston. Flo Vega

"Comfortable stay very close to Hobby airport!"

5
03/09/2018

It is a very good option to stay very close to Hobby airport. There are shuttles to the airport every half hour and the shuttle from airport is available on calling the property. The room we had was clean, spacious and comfortable, the bathroom was clean and adequate toiletries were provided. The complimentary breakfast is similar to what is expected from most similar hotels. Waffles, muffins, bread, scrambled eggs, sausage, cereals and coffee.

"Great Stay"

5
24/08/2018

I loved my stay here at Best Western Hotel. The staff was great,very friendly. The rooms were nice and clean and the beds were very comfortable. They had great breakfast,loved the variety. I will be staying here again when I come back to Houston.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you so much for stay here with us. We are glad to here you had an awesome stay here with us, See you when you back here in Houston. Don't forget to ask to your repeat customer discount....oh yeah! Flo Vega

"Best kept secret near Houston Hobby Airport for travelers or locals"

5
22/08/2018

I recently stayed at this location while in town to visit family in July. The hotel has a nifty airport shuttle if you aren't renting a car that has you to the check-in counter in minutes; just call upon your arrival at the airport. The staff is friendly and courteous. Flo and Kristina are exceptionally helpful and such a delight. My room was clean and the bed was super comfortable. The hotel and parking lot were nearly full but the walls were thick enough that I would have thought I was one of the only occupants. In the morning they have quite a spread for breakfast on the go or some savory options if you want to linger a while in the lounge. If you'd like a late night snack they have a pantry with ice cream, drinks, and other snacks for purchase in addition to the standby coin machines. Pool was nice and perfect temp for a swim in the summer. Great place to stay if you are coming from out of town or just want a stay-vacation night away for local folks. Do yourself a favor and stay here!

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you Kristen, For allowing us to share to our delightful treasure with you. Your exactly right weather its for an early flight or just a night out for a game our hotel is the perfect place to stay within an budget. We are excited that you took advantage so many for our amenities that we had to offer here at Best Western. Thank you for the awesome opportunity of meeting you and will definitely tell Kristina what a great job she doing. Until next time. Flo Vega

"Reunion"

4
18/08/2018

We had a great time nice and clean room. The staff was very helpful. The housekeeping staff member Maria did a great job with our room and giving us ideas where we could all have a great time our first night in Houston. We will be back next month.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you so much Irene. We enjoyed having you and your reunion group here at Best Western. It is always great to here that my staff was helpful to you and your family. I will definitely tell Maria how helpful she was with you during your stay. See you soon; make sure to take care of yourself and your family unit we see you all again. Flo Vega

"Great central location"

5
17/08/2018

End of summer trip with my grandson. Got Houston CityPass tickets to see Space Center Houston, the Zoo, Aquarium, and Museums. This was a nice, reasonable, central location not too far from any of the locations. Property was clean and modern, bed very comfortable. All employees were very friendly. Included hot breakfast with a good variety of items.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you so much Julie for giving us the opportunity to shine and become a great part of your Houston experience. I am glad to here that you took advantage of our City Pass. It sure save you on money for all the attractions you get to see. Come back and see us soon. Flo Vega

"Great Hotel"

5
16/08/2018

Great staff and management! I was very nicely greeted. This was my first time at this hotel. Very clean and great value. I was here for business 2 days earlier this month. I would stay here again and bring my family.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you Albert, It is great to see that our business clients are taken care of during their busy days here in Houston. We are very honored to be thought of for your family trip. As always, lets rack up those bonus points for a free night vacation. Hope to see you soon. Flo Vega

"Great location and friendly staff"

5
15/08/2018

This hotel had the convenience that I was looking for. The staff was very friendly, effiient and my room was very clean. This was my first time staying here and I will definitely be staying here again. Great price and service.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you Shelley G, We were honored to have you stay with us here at Best Western. Hope you had a great time in Houston. We look forward your next visit.

"Couple's Getaway"

5
15/08/2018

Upon arrival the staff greeted us with warm smiles and helped us book our room efficiently. close to many local attractions such as minute maid park and the Johnson Space center. The room was wonderful, microwave and refrigerator were clean and decent sized for our needs. Laundry facilities worked well. Breakfast was delicious and 24 hr coffee helped with our late nights and early mornings.

"Best stay"

5
15/08/2018

Friendly staff and quick check in. Great hot breakfast with texas shaped waffles! My kids loved it here! After you add up the free hot breakfast, free 24 hour airport shuttle and 7 free days of park and fly plus the amazing rooms you cant go wrong eith the price! We will be back!

"Bug Infestation"

1
07/08/2018

We checked at 3 a.m., and slept through the first night, though we noticed the floor was wet. The next day, we were out for the day, but at night, bugs kept landing on us. We looked around and found a nasty bug infestation. At first the front desk said there were no other rooms available for us to move in to. After 30 or 40 minutes of trying to find another hotel in the area, the front desk called back and said they had another room for us. I don't know how housekeeping didn't see the problem.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Good afternoon Karin, I would first like to apologize for we are unable to find your reservation in our system. Please contact me at your earliest convenience so that I may be able to listen to your concerns and be able to make things right if this was our error. I may be reached at 713-943-2700. Flo Vega

"Uncomfortable bed "

3
23/07/2018

Negatives: Check in was slow, front desk lady was not friendly. Bed was hard and uncomfortable. Positives: They did have an airport shuttle that came every 30 minute, arrived on time and driver was nice. I don't think I'd stay here again due to the beds.

Best Western Pl... H, Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
I do apologized regarding the inconvenience you received during he with us. We would like additional information to make sure your concerns are addressed properly. Flo Vega

"father son trip"

3
20/07/2018

Good location halfway between Minute Maid Park and The Johnson Space Center. Room was average size with a fridge and microwave. Checked in and left for the afternoon and when we got back as soon as we opened the door there was a musty smell, if my wife was with we would have had to change rooms. In the morning I mentioned this to the very pleasant desk clerk( sorry I don't remember her name) and she would tell house keeping. They must use a spray to mask the smell because by night it was back. I know there was damage from hurricanes last year and I don't know if other rooms have a problem but 212 does. laundry facilities work well, breakfast area small and loud at times.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you Kevin for your concerns. I am truly sorry you had to be inconvenienced by a smell of mustiness in your room. I will make sure to address your concern with the proper departments. I am glad that we were able to suit your locations needs for your father son trip. Please let me know when your back in the area; I would love to meet you. Flo Vega

"Quick Trip To Houston, Plenty of Comfort"

5
20/07/2018

I was in town for a quick trip and could not have been more pleased with my stay. The rooms were very clean and spacious, and the breakfast was quick and great. They were very helpful at the front desk with helping me make some adjustments due to flight delays the next morning and had great recommendations for dinner. I would definitely stay here again if in town. We always stay at Best Western when traveling and it is always a great experience!

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
You are just an awesome person to have known during your stay here with us. As always we love that you are part of our Best Western family. See you on your next trip here. Flo Vega

"Easy Stay"

5
19/07/2018

Best Western helped us finish up a very nice trip to Texas. We just needed a place for overnight and a ride to the airport in the morning. BW provided a nice comfortable room as well as a free shuttle for us, so it was very easy. They even arranged for the shuttle to pick us up from the car rental place. They couldn't have made it easier. There is even a menu called Order Inn. Your meal is delivered so it is even easier.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Well Thank you for giving us the opportunity to display our Texas Hospitality for you. You were such an enjoyable guest to have. We look forward to your next visit here in Houston. Flo Vega

"Convenience"

4
11/07/2018

Hotel was close to Houston Hobby and rental car return. Not heavy traffic area so easy return of vehicle, making early flight out an easy choice. I would use this hotel again if needed. Bed comfotable and breakfast typical for this type of hotel. Reasonable rates.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you John, It is great to hear that you had an enjoyable stay here with us. We are definitely looking forward toward your next visit here with us. Flo Vega

"Nice hotel"

4
11/07/2018

Spacious, clean room. Simple, but good free continental breakfast. Hotel was easy to find and very close to the airport.. Hotel staff was not the most friendly, something apparently common in Houston.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
I am truly sorry that we came across unfriendly during your stay here with us at Best Western. Usually we surpass most hotel in hospitality. Please rest assure that I will be reviewing cameras during your stay to see what we can improve on. I am glad you got a chance to enjoy our Hot full breakfast and clean & spacious accommodations during your stay here with us in Houston. I would love to be able to meet you on your next trip to Houston; so please feel free to reach out to me at 713-943-2700; next time please. Flo Vega

"Convenient access to Hobby"

5
11/07/2018

I like the close access to Hobby. The lobby and hotel room were clean and comfortable. Staff was friendly, and the bed was just the right firmness. I would stay here again. The stay was great value for the money.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you so much for staying with us. We enjoyed having you here with us at Best Western Hobby Airport. We are glad to see you had an enjoyable stay. Hope to see you soon. Flo Vega

"Great Hotel with teriffic Staff"

5
08/07/2018

We stay at this property about once a month and find it to be good value. The rooms are very clean and the staff is great. the hotel is locate close to Hobby Airport and has a shuttle. We have stayed at other hotels in the area but find this Best Western to be the best value.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you so much for being a loyal guest with us here at Best Western Hobby Airport. We are glad to see that you enjoy our Texas Hospitality and the great value behind our services offered here. As always, be safe until we see each other again. Flo Vega

"Best Value"

5
04/07/2018

I have been staying at this hotel for 7 years on my monthly Houston business trips. Why? I have easy access to all highways; clean and comfortable room; hot breakfast with lots of choices; secure parking; sparkling clean pool and exercise room; friendly caring staff... and best of all... I get all of these benefits for a great price! I don't have to ask for the best rate... I get it automatically!

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Ms. Pryor, You are such an awesome guests to have at our property. We are glad to treat you as one of our many loyal Best Western Reward guests. It has been my pleasure to be able to be of service to you during your trips here to Houston. Thank you for your loyalty to us. Flo Vega

"Good hotel"

4
04/07/2018

Room was great, staff was great, amenities we're appropriate. Pleasantly surprised at the upgraded rooms for Best Western. I don't know why they require a minimum of 200 characters in they're review but I made it.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
We are glad to see you enjoyed your stay here with us at Best Western Hobby Airport. Hope to see you and your family back soon. Flo Vega

"great stay!"

5
03/07/2018

Arrived to Hobby airport at 2am. Very nice shuttle driver was there fast to pick us up. I forgot my yeti cup at the airport, he drove me back to get it with a good attitude. Clean nice room & facility, very helpful people working here. shuttle drivers front desk and kitchen people were great! Breakfast was better than most BW.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you so much for giving us such a great opportunity to shine. We are glad to here you had an enjoyable stay. Hope to see you soon. Flo Vega

"One Night Stay"

3
24/06/2018

I booked 4 rooms, 3 months in advance and when we all arrived at the hotel, we were scattered around on all 3 floors.I was given a key to our room and walked into an occupied room. Returned to the front desk and was told we were sent to the wrong room, the receptionist was surprised our key opened the initial room door, so was I. The room was comfortable and the breakfast was okay. There are no restaurants within walking distance of this hotel.

"Plugs plugs everywhere!"

5
29/05/2018

I spent the night here on and was pleasantly surprised. Definitely got my money's worth out of this property. Airport shuttle was super quick and infact it was waiting outside when I landed. Location was super convenient. From the shuttle driver to the front desk and housekeeping everyone was exceptionally friendly. Room was clean and quiet with a great AC unit and a hot shower. Almost as important though TONS OF PLUGS! Plugs plugs everywhere! Beds were fresh clean and comfortable. This was my first time at a BW Plus location and highly recommend it!

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you so much for staying with us. Its great to here that you enjoyed our property. Hope to see you soon. Flo Vega

"Overnight stay after cruise"

5
26/05/2018

Very convenient to hobby airport, reasonable price, better than most breakfast and came with refrigerator and free wifi. Stayed overnight before and after cruise ti Caribbean departing from galveston port.

"Great Experience!"

5
16/05/2018

Arriving late and tired, we were greeted warmly by the desk clerk. She quickly checked us in and our room was great! Would return or try other hotels in chain in the future because of this experience!

"Very nice motel"

5
16/05/2018

I stayed in a first floor room and everything was fresh, clean and recently painted and decorated. Staff was friendly but because of my flight time I did not get to try the breakfast though it looked well equipped.

"easy airport stay"

4
15/05/2018

great location, convenient to Hobby Airport. Some restaurants close by as well. Shuttle drivers were nice & helpful. We had to leave very early so we were not able to have breakfast. Front desk staff helpful as well. Nothing fancy, but you good value & right by the airport.

"Great overnight stay"

5
05/05/2018

I'm a loyal BW customer and found this hotel charming overall and earned its Plus status ! I did have a credit card issue at check in however Mercy offered to call manager Flo who I assume was home at 11pm. They processed my check in and sent me to my room with water and snacks. Perfect for traveling all day from Maine At the end , mercy and Flo put the customer first , which is rare , even among other BW I have stayed at. Guests are important here ! Free transportation and breakfast are bonuses to go with with this awesome hotel. From landing at the airport , it was only 5 minutes from the time I called til I was picked up. Breakfast had a wide variety from eggs and sausage to yougurt and granola. Something for everyone.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you Wendy, I would like to thank you for your patience of my staff to call me so that I would be able to have the opportunity to resolve the situation. It was such a pleasure to have gotten the chance to meet you. Until next time. Be safe. Flo Vega

"Clean, friendly and convenient "

5
01/05/2018

Great airport hotel! Wonderful and helpful staff. Shuttle driver was super nice and helpful. Room was clean. We had everything we needed for an overnight layover. Rates were also great and decent restaurants were close by with easy access.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you so much for staying with us. We are glad to hear you had a great stay with a clean room. Woohoo!!! Hope to see you soon on your next visit with us. Flo Vega

"Best Hotel around Houston Hobby Airport"

5
25/04/2018

Overall extremely satisfied with my stay at the hotel. The rooms were clean and the location is convenient for guests as it is located a mile from the airport. Also the morning breakfast spread was very good

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Getting a goodnight sleep with a hearty breakfast does call for us to celebrate. We are honored to have had you stay with us. Until our paths meet again. Be safe. Flo Vega

"very friendly"

5
22/04/2018

the staff were very nice and friendly and when I asked for directions to a certain establishment the staff made sure I found what I was looking for .they offered to take me to the hotel and pick up my wife and kids.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Mr. Gonzales, Thanks for giving us the chance to shine regarding our staff big Texas Hospitality. We had a great time with you and your family. Take care until next time. Flo Vega

"cruise over night"

4
20/04/2018

very nice, was easy to arrange shuttle from airport to motel and return the next day. Also offered shuttle for dinner a near by points. Staff was helpful and courtesy. Breakfast had a good selection andf was plentiful.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Hi Thomas, Glad to hear you made it back from your fabulous trip. We enjoy every minute we get to spend with our guests. I am glad to hear you enjoyed our Texas Hospitality and the awesome breakfast we have. My breakfast attendant likes to make sure all bellies are filled. Till we meet again. Take care. Flo Vega

"Grimy, smelly room"

2
16/04/2018

My mother and I arrived at about 9:00pm to check in and spend the night before our early flight from Hobby the next day. We were given the keys to room 201. After moving all of our luggage from the rental car to the door of 201, we opened it and quickly deposited our stuff, in a rush to get back out to return the rental car and then be able to come back and go to bed ASAP. Back at about 10:00, we re-enter the room and realize that it stinks. Stinks like 30 years worth of halfhearted cleaning and maintenance. We discussed asking for another room but didn't have the energy to actually move all of our stuff and would just try to ignore it. So we started to unpack and decided to open the window for fresh air. YUCK. The window was grimy, inside and out. Then I turned on the table lamp. YUCK. Grime on top of grime. I decided to take a shower. Long, dark hair (not mine) stuck to the inside shower wall. One on the floor. Shower didn't drain. Just gross. The next morning, the water level had dropped by about an inch, but still not draining. Pillows on the bed are 4 square things that are better suited to decorative sofa pillows than for sleeping. We got up and got out of there on the 5:30 shuttle. Thought it would be more pleasant to pass the early morning at the airport. Again, if we weren't so tired and had less luggage, or if it were a longer stay, we would have made every effort to move rooms, or even more likely, find another hotel.

Best Western Pl... H, AGM at Best Western Plus Hobby Airport Inn & Suites, responded to this review
I am truly sorry to here about this situation you were in during your stay. We strive to make sure all guests are comfortable and happy with there rooms. I would like to inquire a little more information so that I can make this right for you. You may wish to contact me at the hotel. Hope to hear from you soon. Flo Vega AGM

"Nice place"

4
15/04/2018

Overall, nice place. My comment is more on the people and service. Super friendly and helpful. The guys driving the van to / from the airport are terrific. Very efficient. Overall, i would definitely stay here again. Thanks

"Good Features. Somewhat dated and worn."

4
11/04/2018

This hotel is very near Hobby Airport. Lots of features - gym, washing machines, good internet, decent breakfast. Nice staff. But furniture was somewhat worn and facility somewhat musty. No walking distance restaurants though they do have dialup room service vendor that provides good variety.

"Lactose-free and gluten-free friendly - rare for a hotel!"

5
10/04/2018

I almost never get almond milk at a hotel, but I did here. There was even a sign indicating that it all I had to do was ask for it. All of the people were helpful and friendly. We had a fly-drive hotel package. The shuttle drivers were both very friendly. The parking area was very well lit. The room was quiet and clean. All in all, a great choice of hotel.

"Exceeded expectations!"

5
09/04/2018

We got into Houston late one night and had booked near the airport. I wasn't sure what to expect, but this hotel exceeded our expectations by far. It was very clean and modern. We decided to go out for a few drinks and it was within walking distance of a little watering hole. The next morning the continental breakfast was much more than the typical continental breakfast. They had Texas shaped waffles, biscuits and gravy, eggs and all sorts of juices. Really exceptional experience for not very high expectations.

"Officially I quit this hotel"

3
09/04/2018

What is the “plus” in a Best Western Plus”? Two nights ago we stayed in a Best Western Plus and it was horrible. One example...prostitutes working out of it and the desk clerk admitting it was a problem they are trying to fix. And people smoking pot in the pool area. This hotel is about service. An airport hotel you expect pretty basic stuff. But Mercy (her name) the desk clerk was so rude to my wife and I that we walked out and said “ok, we're officially done with Best Western”. My wife is the the peacemaker mellow person in the family. Mercy spoke to us like we were convicts and spoke over our questions like a Jerry Springer show. I had pulled our car up in the rain to load our luggage. I was short of the overhang in a curb zone that was near a red zone, but not in a red zone. The covered area was clogged with a pick-up parked the wrong way and THEIR airport shuttle empty and locked up. Did I mention it was was raining? So she comes in asking me why I was in the hotel (I was getting some of their cheap instant coffee...yuk). I said I was staying at the hotel. Did she think I was a homeless person coming in to steal what looked like a really awful breakfast? She said I had to move my car because it was blocking where there shuttle had to turn around. If you are at hotel you would realize that is a ridiculous issue. There is a huge spot to turn around. I asked where can I park to load my bags in the rain. And she said I had to pull through, behind the truck parked the wrong way. In the rain. It's not the parking situation (although parking their shuttle in the only dry spot and making guests load in the rain doesn't reek of customer service). It was the way Mercy treated us, and came just short of sticking her hand in my face. When we pulled away a saw her jawing about me to the people in the eating area. I'm on the road almost every week. From now on I drive by Best Western and wave. (If this is a “Plus”, Lord save people staying in a regular Best Western.

Best Western Pl... H, Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Dear Mr. Dave D, I am truly sorry about the inconvenience of having to move your vehicle from carport area while trying to get breakfast and wait on your spouse. However, since it is our concern to keep that area without vehicles expect our van shuttle and loading vehicles since it is a two vehicle carport..I have reviewed the video of the interaction between you and my desk clerk. Please rest assure that I will find a better way to deal with how we handle our guest concerns regarding delayed parking near carport area as well as having empathy for your concern. My sincere apologies. Flo Vega

"Excellent Customer Service"

5
06/04/2018

We arrived very late like 1 am and we were just staying overnight before catching an international flight. Upon arrival the front desk clerk was very nice. The room was clean. Definitely would stay here again. They also offered breakfast in the morning. I failed to take picture though. The room did have modern decor and it was clean.

"Horrible experience"

1
31/03/2018

Checked into this hotel in order to be close to the airport since we had a very early flight the next morning after having been on a cruise out of Galveston. Our experience with the staff was horrible. This hotel's walls are paper thin and when we had extremely noisy neighbors, it took two calls to the front desk and eventually the Houston police in order to quite them down. The lady at the front desk stated she has been watching them run in and out of rooms for two hours but didn't do anything to stop them. I would never recommend this hotel to anyone! Stay clear if you want to get some rest!

Best Western Pl... H, Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Good afternoon Ms. Blair, I am truly sorry that you were inconvenienced by the noise level prior to 10:30 pm. I understand that you had an early flight the next morning you and your family needed to catch. I have watch the video surveillance on the floor and now understand that police had to be called to stop the altercation between your self and the other two rooms in which the noise was coming from. I am truly sorry that I was unable to resolve this matter instantly since I was away for my mother in laws funeral; however did see the calls made to those guests by my front desk agent. I understand that you are not happy due to lack of sleep and would like to hear your side of your concerns at your earliest convenience. I may be reached at the hotel. Again, My sincere apologies that your concern was not addressed as fast as you would of liked it to be resolved. Flo Vega

"airport stay"

5
19/03/2018

good location for airport night - good guest service at check in, very helpful with midnight noise in the hall when we called the front desk!!! Great breakfast options and spread. Nice shuttle to airport and easy transition. will stay again if I am in the area.

"Excellent value"

4
13/03/2018

Very happy with my stay and the shuttle service was on time. They allowed me to keep my vehicle on site for free for 7 days and everything was secure. People at front desk were helpful and friendly. I will stay again.

Best Western Pl... H, Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you for staying with us here at Best Western. It was our pleasure to offer you a 7 day complimentary parking while you were out of town. Hope to see you soon. Flo Vega

"ALWAYS PLEASANT"

4
04/03/2018

Very convient to airport. Staff is very helpful and friendly. You don't hear airplanes or traffic. Rooms have always been clean and comfortable .Rates are pretty consistant throughout the year at a good price. They have free shuttle to the airport and free breakfast

"Always a nice stay!"

5
28/02/2018

I have stayed here many times in past few years for business. The hotel is clean and well maintained. The staff is friendly and amd helpful. The complimentary breakfast is hot and tasty with a good selection of breakfast items.

"What a stay"

5
24/02/2018

The Front desk lady Cyndy had a great attitude as soon as I approached the door, she was very respectful of the way that she checked me in. She made my stay at the hotel and I would recommend her manager to raise her pay. What a fabulous customer service keep it up Cyndy

"Great staff, Great Breakfast"

4
18/02/2018

We stayed here while we waited to board a cruise the next day. We got in late and were exhausted. The shuttle ride was good, driver was nice. Our room was noisy, next to an elevator and the hallway that is by the breakfast, but honestly we were too tired to care. Breakfast was great for a continential one. Loved the Texas shaped Waffles. Very nice Breakfast staff and the night hotel clerk woman was great too!.

"Good basic lodging."

4
30/01/2018

Stayed here one night and enjoyed it. Good room that was clean. We were with a group and everyone agreed that the pillows were not comfortable at all. They are these square things that were hard. The breakfast was good. Staff was good but not overly welcoming.

"Bad services and dirty"

1
18/01/2018

The worst Best Western stay that my family and I've experienced. I traveled with my four children and husband plus other family members (a large group of us). The whole hotel had wet paint and smelled like paint. Paint practically got on our clothes and personal items especially when getting off the elevator and going in our rooms since the whole door had wet paint. Seriously who put wet paint on doors that you're expecting guest to stay in??? I reserved two rooms with two queen bed. When I checked in I was told one room has been upgraded. It was definitely not an upgrade. We lost a bed to a dump couch. We asked to change rooms and was declined and was told they were expecting a full house and because we were only staying a night they won't move us back to a room with two queens. The room my teen daughter stayed in with other adult family members because they couldn't give us connecting rooms had a dirty men underwear in the corner. NASTY!!! We also found a maintenance person in the bathroom when we got to the room (no warning from the staff at the desk). SCARY!!! Back to my room. There was no sheets, blankets or pillows for the dump couch. When I phoned the front desk for the items she asked me to come down to grab them. I declined and told her to bring them up and she's done dealing with the customer she's with at the moment. When complained about the wet paint getting on our personal items it was like we were playing phone tag with the manager who was not on the premise and the front desk was the middle person. Very frustrating. Poor customer services all around.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
I am truly sorry you feel that way but your group was informed that the hotel sustained damage due to the hurricane and renovations we happening. However, you insisted on staying here with us so we tried our hardest to keep your group together despite having more than half of our hotels being accommodated by families displaced by the hurricane. I am truly sorry that we played phone tag since I was contacting you in your room and you were not their but in another room. I was trying to give assistance to my staff to better assist you instead of waiting for a response from me till morning. Again it is my apologies that we had scheduled painting on the day of your stay; but since the city is short of contractors we were at their mercy. Flo Vega

"Good place to stay"

4
14/01/2018

I came in late from my flight and was warmly greeted by Mercy, the desk attendant. It was cold and windy and the room was already warm when I got in. The room (323)was clean and the sheets smelled fresh I had made arrangements to have firmer pillows in my room and thanks to Flo Vega for making that happen! It became obvious to me that I might have to stay one more night and Flo was ready to make that happen, despite the heavy booking on a MLK weekend. Fortunately, it didn't have to happen. The breakfast is typical of any Best Western. The only thing to be wary of is the location which is near a La Quinta Inn. In fact, they share the same entrance. I saw the La Quinta Inn sign first and passed the Best Western. It was confusing for me. I would come back to stay at this hotel.

"Comfortable"

5
10/01/2018

Clean and comfortable hotel with great breakfast options and a clean area for fitness and quite enough for business meetings. House keeping was great and the beds were comfortable. I would stay again. Comfortable beds.

"Loud traffic noise and Bleach smell"

2
06/01/2018

A friend and I stayed there for one night. We wanted a place close to tHobby airport and we didn't need any fancy perks. Just a clean room for a good nights sleep. The staff at the desk seemed like they were forced to work. They weren't rude, just hating their job if you know what I mean. The room was clean so that was great, but we faced airport blvd so the traffic noise was LOUD. We had a lovely view of a big transformer literally right outside of our window. The bed sheets had a strong smell of bleach and you could hear your neighbors so overall it wasn't a good night sleep.

Best Western Pl... H, Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Dear Ms. Jodi, My sincere apologies for the uncontrollable traffic outside of the hotel and well as to where the city decided to place a transformer at. However, I will definitely look into the situation of the heavy bleach smelling linen. As far as the attitude and attentiveness of my staff; I have spoken to them and was reminded that we were all under the weather with the spread of Flu Viruses and upper respiratory symptoms. We are truly sorry that our sickness was seen by you during your stay. Please understand we strive our best to be the best in hospitality but thank you for bringing your concerns to us. Flo Vega

"good location"

4
29/12/2017

We spent 4 nights at this location. It's very convenient to get around the Hou/Gal area. It's close to the airport and within walking distance from the rental car facilities. There isn't a large number of restaurants close by but the breakfast at the hotel is adequate. The price was very good for the location.

"Cruise"

5
28/12/2017

This motel was very nice. The staff was very nice and accommodating. We arrived earlier than the check in time, and the staff made us welcome. They stored our luggage until our room was ready. If I am in Houston again, I will definitely stay here.

"Good stay for the airport"

4
18/12/2017

Was a convenient stay for a stopover for an airport stopover. Breakfast served had good variety and was a good start to the day. The facilities were nice and the staff was helpful and courteous. The free airport shuttle was great

"Average Stay"

3
18/12/2017

Nothing to write about. Check-in and check-out was on time and fast. Breakfast was very minimal - eggs, pork sausage, waffles, cereal, yogurt, hard boiled eggs. Not everyone eats pork and I was amazed at it being no beef products since the hotel is in Texas. It was hard to get the room cleaned for the day. If I needed extra linens, it was hard to get due to the front desk not having coverage so I had to go get linens myself. The decor of the room was antiquated. It would have been nice to have a door to the room that was not see through. Parking was free and plenty. It was located by a lot of shopping.

"BW Houston Hobby"

3
13/12/2017

Rooms are comfortable. Breakfast is so-so but more attention is needed to keep tables clean between customers. Clean lobby. Very close to airport and freeways. Staff at desk did not seem to really care about the customer- it seemed they were there because it was a job and not a customer experience

"Best Western Plus Hobby Airport"

4
30/11/2017

Clean comfortable rooms. No restaurant near by but they have a shuttle. The internet wifi was good with no hassles to connect. Shuttle to the airport frequently. The free breakfast was decent and had lots of selection.

"Our Thanksgiving Stay"

5
29/11/2017

I like the room set up, smell and cleanliness. I am very happy with the staff. Rose Hernandez went out of her way to help my wife stay free from gluten by letting her know about the breakfast items. I appreciate the manager Flo giving us a 10% discount on our extra night stay and for Mercy calling to get it approved. I am very impress with the staff and especially Rose. There was a robbery incident of two vending machines outside our room mid morning and Rose stood her ground and kept the person busy and slowed his attempt from getting away until guests staying at the hotel came to help and hold the man until police came and arrested him. Rose and Flo handled the situation very well. They both are very professional. I hope they received the recognition they deserve from Best Western Hotel and Resort company. Kevin Ryan

"my stay"

4
21/11/2017

the hotel is very inviting. the exterior was very clean, and the lobby was very clean. the room has a nice decor. the bathroom was very clean. the bed was very comfortable. the parking was convenient. i would definitely stay here again.

"Near Airport"

3
17/11/2017

We had an early flight out of Hobby. This was the ONLY hotel that had a room. The Business Office printer was out of order, so the Desk Clerk printed out our Boarding Passes & Itinerary. Once in the room, we were unable to get the room temp cool enough. The hot water setting in the shower was difficult to find & took a while to get hot. The shuttle service was EXCELLENT!!!

"Traveling from airport to cruise ship with an overnight stay"

4
15/11/2017

Arrival of the hotel shuttle from the airport was quick and easy. Hotel check in and check out was simple and swift. Room was clean, beds were comfortable, and the staff was professional and friendly. The breakfast spread was great and presented well, very clean area. Would stay there again.

"Our beacon in the night"

5
11/11/2017

We had a reservation at a hotel down the street from this one so imagine our surprised to find that chain hotel boarded up when we got there!! Luckily, Best Western was right there and had a room available. Rose was working the desk when we came in that night. She was super sweet and helpful. Not only did she give us a room, but she helped us work through concerns we had with returning our car rental in the morning. Not only that, but she had them leave "to go" breakfast bags at the counter since we had to leave at 5AM. BRAVO to the great staff, but it was also the best night sleep I'd had all week. The room was terrific. We had a room with 2 queen beds. They had some frozen meals available to purchase so we settled for that since we hadn't had dinner and it was 9PM but there was also a delivery menu available.

"Hotel scent overwhelming"

2
05/11/2017

From the lobby to our room, this hotel had an overwhelming air freshener scent that gave me a terrible sinus headache. We couldn't escape the fake flower smell. It was loud all night long in the hallway and the traffic noise was bad. The room did appear to be clean and the front desk staff were very nice. Will not stay here again.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Dear Mr./ Mrs. Valdez, We apologize for the inconvenience the air freshener smell you inhaled upon entering our hotel. We understand that some of our guest can have triggers that cause headaches; however we try to maintain the lobby smelling fresh. I would like to apologize for the noise level you heard. Right now several of our guests have been displaced from their home due to Hurricane Harvey. Our sincere apologies that we were not aware of the situation to provide a reasonable resolution for you. I am truly sorry to hear that you have decided never to stay with us again due to this one incident; but hope that you will be able to enjoy your stays here in Houston with a hospitable staff like our own. If you decide to try us again; please let me know. Flo Vega

"Cancelled stay"

1
09/10/2017

Manager cancelled reservation when hotel still had rooms available. Claimed rooms were unavailable due to damage. They had people in standard rooms per front desk when I called. Manager later claimed that they were closing for repairs yet they still are advertising/listing rooms on their own site. This all after more then a month after hurricane Harvey went through. On previous trip they gave away room and had to upgraded us for free since I had prepaid. STAY AWAY FROM THIS HOTEL!!!!!!!!

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Dear Mr. Carnabuci, Again, I offer my sincere apologies just like I did on all other sites you have placed your concern on. However, as previously explained our standard rooms had more damage due water intake from the HVAC systems and windows. I notified you of the cancellation since Best Western had not notified you of the closure upon noticing your reservation was still in our system. At this time we are not doing free upgrades since you were not the only reservation that was affected; we just don't think it would be fair for us to pick and choose. I understand you believe otherwise but that decision was made by all management staff involved. Again, as previously explained the only other rooms available online to book are our suites because the have centralized a/c units and did not receive severe damage to those rooms. I apologize that we cannot accommodate you or your guests and will continue to address your concerns on all sites you decide to use. I hope that since you received enough notice you were able to find other accommodations for your 1 night stay here in Houston. As previously stated, if you are needing assistance to find other hotels in the area; I would be happy to assist as long as we can remain civil during our phone call. I would love to have had the opportunity to have been of service to you and your guests and regret that this situation has drawn us apart. We wish you and your guest well here in Houston. Flo Vega

"Comfortable Stay"

5
05/10/2017

Great convenient location. Very nice appointed hotel. ;khfaaoskjer;elka;lks;oiue[krje;iaknekj[idn'ken;oirong khaelkn;rleo;kandflknaoindeareknoi voenoi sdoifnken naeoenr;eknadoin a;kenra onrealknr aoie relknapdljf neorne'rknaoenr'awenr[aowken' f'adfj[ e're'ilf[' enfn'efl

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you for taking the time to rate us here on Trip Advisor. We value all our guests feedback. Thanks for the kind words about our hotel. We look forward to seeing you again soon. Flo Vega

"Amazing Customer Service - Why wouldn't you stay here?"

5
22/09/2017

I can't say enough wonderful things about Flo Vega and her amazing staff! Our group of 25 came right after Hurricane Harvey. Flo kept in close contact with me as changes happened pretty quickly. She ended up having to change all of our rooms to King bed rooms, as our contracted rooms were damaged in the flooding. We would have never known, as we were never inconvenienced. The rooms were very spacious, clean, quiet, and did not smell of mildew. The staff even let us use the dining room for all 25 of us to order food in and eat there. The breakfast was pretty yummy, as we were originally told that they weren't getting all of their food shipments due to the hurricane. We are very grateful that we had a place to stay, as there were many people who were staying there because their homes were damaged, or they had no home to go back to. We were so impressed with everything, that we would definitely stay there again next time we're in Texas... Thank you Flo!!!

"Serves its purpose "

4
20/09/2017

We just needed a place to spend the night before heading home from a cruise. Bed was comfortable, pillows great. It was clean and the staff was friendly and helpful. It was a little noisy because there were a lot of kids. Flood victims are staying there while displaced from their homes.

"Superbous Customer Service"

5
09/09/2017

Cyndy at the front desk was very very attentive at the time of my check in. I thank her a lot for the great service that she gave me to get me to my room. Keep up the great work Cindy! And I will definitely be back for another stay. If I was in a hotel business I would love employees like Cyndy

"Terrific Jacuzzi Suite!"

5
05/09/2017

We came here for our Anniversary, and even though it's not very far from where we live, it was definitely and Xscape from a Normal Atmosphere, QUIET, ADVENTURIST!, and the people have very good customer service. Rosie was so funny and friendly, she took care of everything we needed and suggest us a Jacuzzi suite for an extra $20 (it was worth it for every penny we paid), It was the biggest jacuzzi we have ever seen. The 'free' breakfast was far better than expected Lupe who works in the restaurant was great to have a chat with. for my I would definitely recommend this place as good option for couples.

"I Stayed Here During Harvey!"

5
01/09/2017

I was stranded here during Hurricane Harvey. The staff could not have been nicer. With minimal staff, the still provided a nice breakfast every morning and did essential room maintenance every day. The rooms have a minifrig and microwave and I was able to get some food at the small store in the hotel. The hotel shuttle also took guests to a nearby convenience store when it was safe to do so. When I left the hotel, I felt like I was leaving dear friends who had cared for me. Special thanks to Flo Vega, the manager!!

"Comfortable stay"

4
01/09/2017

Had a nice stay at this hotel. The staff was very helpful. The breakfast was good and the room was clean and a decent size with a comfortable bed I also appreciate the room has a small refrigerator and microwave. This hotel also has a guest laundry.

"Favorite Houston Hotel"

5
25/08/2017

I always stay at this hotel when on business in Houston. The staff is attentive and friendly. The room is clean and well stocked. The bed is so comfortable and all the linens are soft and clean. I love the large array of hot and cold breakfast items and the price is good. I do not care for exercise rooms so I walk the parking lot... I am always safe (I am a 60 year old woman). The staff keeps a sharp eye on the property. The hotel is close to Hobby airport, Interstate 45 and the Sam Houston tollway, so it is close to all the places I do business or a within a quick drive. Good value for the money, too

"Pre Cruise overnight"

4
17/08/2017

This was a very nice hotel, very close to Hobby. We chose it for that reason. We thought we were going to have to shuttle back to airport to catch the Galveston Express. Galveston Express ended up picking us up at the BW so that was great. The hotel was great....except there is absolutely no place to eat around the area. Even some things we thought were within a mile..weren't open. We found out later that it is really an unsafe area to be walking around in. The big plus was the menu in the room from a place that would deliver. I can't remember what it was called. We really didn't care the price at this point. :) We were very impressed with the delivery, cost and taste. Glad they had that available. The hotel was very spacious and clean. Just what we needed for one night.

"Complete Ineptitude"

2
15/08/2017

The staff has no clue of Best Western policies despite wearing a shirt that says Best Western and having not one but two large signs on the building that both say Best Western. I literally had to call four times to get the team at the hotel to figure out a simple policy already in place.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Dear Mr. Herring, I am truly sorry that your guest and yourself were inconvenienced by the lack of communication by Best Western support and my staff regarding the travel card situation. As you can see, that my staff followed their procedure of when in doubt call Best Western support. We are truly sorry that the answer we received was incorrect; but am grateful for the call from our BW rewards team to clarify the instructions to our staff. I ask you for your patience as our night auditor is still in training to acquire all knowledge from our Best Western parent company as well as procedures here at a local level. I believe that we as professional can both relate to being on the other end of the work spectrum. Please don't get me wrong this is not in any way an excuse for our lack of training and communication. I will review our policies on training regarding all aspects of Best Western and the payment options offered through them and review with my staff. Thank you for being such a loyal Diamond Member with Best Western. Flo Vega

"Accused of Staining a towel and charged without notice"

1
13/08/2017

First off, the hotel is clean and room smelled of deodorants upon entering. Front desk staff was friendly. They even called to make sure our room was ok .. We checked in around midnight July 28, 2017 and left the next morning at 8am . We used this location for our pre cruise stay. The shuttle was quick and the driver was friendly but the van is very old and very dirty, the seats are all very stained and dirty but it's a fee shuttle and we did tip the driver. the breakfast was ok but the eggs were terrible .. I was a bit skeptical about booking here since some of the reviews stated "being charged" for things being left dirty in the room, such as stained sheets, towels and bed spreads . upon arrival I did check the room for any such damage so to be sure not to be charged anything... ok I'm back from my cruise and opens my credit card statement , and what do I find ! A charge for 16 dollars .. I. Immediately called the hotel and spoke to the front desk lady cindy who told me yes I was charged for staining one washcloth and one bath towel. I told her this was absolutely ridiculous and I wanted to speak to a manager. No one was there but she did assure me someone will call me shortly which they did.actually the manager Flo Vega called me from home. She was not aware of anything and wasn't able to check on any pictures, apparently they take pictures of damaged items in the room and stained towels. I told her this was absolutely ridiculous and I knew of them charging people for such things from other reviews on other sites. I told her we barely had time to sleep, never mind to stain anything the only thing we did was try to get a few hours sleep showered and dried off with the towels. Maybe some old make up from the day before got on a towel, this is all I can think of ? But certainly nothing to stain the towels and require a charge ...But Now they're telling me that they have proof that I stained them.. I don't know how, the room numbers are not printed on the towels and they do not have my DNA that I know of but anyway they said they came from my room.. and if they do show me pictures do they really expect me to believe they came from my room ? Really I'm sure they have a room full of dirty towels ... anyway .. I need to call Flo back in the AM to discuss the evidence .... in my 48+ years of staying at hotels this is a first and definitely my last for best westerns .. This practice of not notifying you about the charges or showing proof is dishonest, and they are basically saying your guilty before giving you a chance to defend yourself ... shame on you best western ...

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Dear Christine, I am quite sorry you feel that way. However as explained on the registration card which you signed at check-in; it clearly is stated there for your refrence. We do not believe in charging more to other guests due to some of our guests damage some of our linen and towels or property. I am pretty sure if I was to place a stained towel in anyone of our guests rooms; our guests would be highly up set. We have taken your talk into great consideration; regarding calling our guests at checkout; so that this way they have knowledge immediately on the day of checkout regarding the charges acquired due to damaged line, towels or property. As I explained to you over the phone, we take great provide in providing our guest with the best of service, cleanliness and a great rate. I am sorry your were charged in the first place; but we did provide you with a courtesy adjustment. We also know that accidents happen in life; therefore we are better prepared for these circumstances once we are informed of them immediately after they happen. We wish you well on your future stays here in Houston and wish you would give us another opportunity to earn your business and loyalty. Have a great day. Flo Vega

"Best Hotel"

5
10/08/2017

The services were nice and good approach to customers. i really enjoy my self. it was very clean surroundings and fresh, i recommend this hotel as one of the best hotel around Hobby Airport in houston

"Good night before flight"

5
04/08/2017

The Best Western Hobby Airport offers good, clean and comfortable lodging before flying out of Hobby Airport in Houston. In case you do not want to go out to eat the on-site pantry has a variety of microwavable offerings which provide a decent light meal. - Staff are very helpful and friendly.

"Pleasant experience"

4
26/07/2017

I stayed at this hotel for two nights due to business I had in Galveston. The location of the hotel was very convenient to food, I-45, gas stations/convenience store, and shopping. My room was spacious, clean, and comfortable. I was placed in a room adjacent to the elevator but I was not disturbed by noise at all.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you D-Hurd, I will like to thank you for choosing to stay here with us at Best western. We are glad you enjoyed your stay as well as your room accommodations. Hope to see you soon. Flo Vega

"Will never stay at a Best Western and for sure not THIS one!"

1
23/07/2017

First of all the room was okay, not really any complaints there. Our complaint was with the shuttle service (or lack of). We were going to be arriving late so called ahead of time to let the front desk know when we'd be in. The clerk was rude and said call back when we land. As soon as we had our baggage we called again and the clerks first question was "did you pick up your baggage?" and not in a very pleasant tone. I said yes and we proceeded to the pick up zone (which by the way is loud and hot). We waited and waited. Other hotel vans had come by TWICE to pick up their guests. We actually had to call the front desk FOUR times and each time the clerk said they were on their way. After a half hour of waiting, the van finally showed up and we were told that they had just been told. This hotel has a definite problem with the front desk picking up the phone to notify the van that they have guests to pick up. If I had had children with me I would have more furious that I already was. It only takes one bad apple!!

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Dear Italian Girl, I am very sorry that you had issues between my staff and our third party airport shuttle service. I would love to inquire more regarding this situation upon your earliest convenience. I am so sorry to here that this one incident left you with a bad impression of my staff service and attention to your needs. I hope to get to the bottom of this to correct the situation so that others do not need to be inconvenienced and like you and your family had to endure. Hope to hear from you soon ; I would love an opportunity to make this right. Flo Vega

"Basic stay - as expected"

2
20/07/2017

Nothing to write home about with this hotel. After reading reviews of this hotel I thought it would be more in line with that of a Hampton Inn or Holiday Inn, but it was definitely below the average Holiday Inn. The room was adequate - bed was comfortable enough. It fit the bill for a hotel to stay in during an overnight layover at HOU. The reason I give this hotel 2 instead of 3 stars was really about the service. There was 1 front desk person and a shuttle driver, but saw no other staff. I asked the front desk person for a recommendation on a restaurant, and other than the prepared list (which wasn't really what I was looking for), she couldn't make a recommendation. I was happy to go anywhere within 20 minutes but couldn't get a recommendation from this hotel. In a city I'm not familiar with I was hoping for someone at the hotel that could make some recommendations. Also - the hotel advertises a free airport shuttle. I did use this. I called from the airport and still had to wait 20 - 25 minutes. Should have just taken an uber. On the way to the airport the shuttle apparently leaves every half hour if someone needs it. For dinner I think there is only a 6PM shuttle. Location of this hotel is kind of in the middle of nowhere with not many (or any) places to eat nearby.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
I am sincerely sorry that my staff was not fully prepared for your question regarding other restaurants in the area. I will investigate who was the employee that checked you in so that I can make sure and any other staff member knows the area to be able to assist all our guest. I am again truly sorry they were unable to meet your needs. Our airport shuttle is complimentary and again apologize if we took awfully long to pick you up from the airport; but we will again investigate what was the delay. Sometime traffic going into the airport holds up entry but again I don't want to assume. I thank you for brining your concerns to my attention. Flo Vega

"Satisfied Guest"

5
19/07/2017

We checked in late for an early flight the next morning. The facility and our room were clean and comfortable. We got a good night's sleep and the airport shuttle promptly took us to our departure gate early the next morning. We left our car parked in the hotel's lot for the duration of our trip (for free) and it was unharmed when we returned.

"Clean and Comfy"

5
17/07/2017

I'm always a little leary when the rates are this low, but this was a pleasant experience. This hotel is located directly across from the Spot parking so that was very convenient. Everything was clean from the grounds outside to the bathroom. The bed was excellent. The breakfast was the only typical expectation. There were two Belgium waffle makers so no one was waiting long. The scrambled eggs were hot. Sorry, I didn't touch the sausage. There was a variety of continental items along with cold cereals or instant hot cereals. There was also a small selection of fresh fruit. If you are headed to the airport, then this hotel is an excellent choice.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you Carolyn, For such a great review. Now I know where we can expand to meet your and other future guests expectations. Hope to see you on your next trip here to Houston. Flo Vega

"Great stay, 3 night's stay was made very enjoyable !"

5
16/07/2017

Beautiful & clean hotel, very friendly staff, made this a great stay. Breakfast was amazing, great variety! The internet actually works good, the amenities were great ! Diffinately would recomend & would come back, as well as try another BW hotel 's for future trips !

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you for giving us the pleasure to have you chose us for your hotel lodging needs here in Houston. We are glad that we made your "Great". We are glad that you enjoyed our Texas Hospitality and hope that you will keep us in mind on your next Houston stay. Be safe .....See you soon. Flo Vega

"Reasonably Priced and good location"

4
16/07/2017

The hotel was clean and the service while not extraordinary was functional. The location however offered excellent access to the airport and to airport parking. There were also several restaurants nearby for a reasonable amount of variety.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you for staying with us and given us your review. I would first like to apologize if we failed to meet your expectations regarding the service we offered you during your stay here with us. We strive very hard to make sure all our guest feel at home with our Texas Hospitality. I am glad to hear you got out and about in the area with out and concern. Please remember we offer all our guest free parking up to 7 days when booking direct or through bestwestern.com . Hope to see you soon. Flo Vega

"Beware!! Please read this before booking this hotel"

1
15/07/2017

If there were negative stars I would give those. We stayed there last week for three nights. Room was smelly but we compromised as we were going to be out a lot and just be there to sleep. Anyway, realized today there is additional charge on my card apart from room tariff. Upon inquiring with the hotel, the manager was pretty rude and said there were sheets that were stained and I charged you only for one. Nobody contacted us before placing charges. Or even after. In fact nobody said anything to us until we called. She even had courage to say that you I like she can charge for both sheets. Damn it we don't even know if those were stained indeed or they were stained even before we checked in. Who looks at those covering decorative sheets when you are there just to sleep. Very disappointing. Sounds like scam to make extra money. I would never stay at another best western.

"Great value & comfort!"

5
11/07/2017

Perfect place for a layover. We stayed one night. Check-in was quick and easy, staff friendly AND helpful. Sheets aren't top quality but were clean and beds comfy. We asked for extra toiletries and towels they arrived - no problem! There is an outdoor pool, we didn't partake. It was small but it looked refreshing. Airport shuttle service is a quick 10 min drive - make sure to tell them when you're landing! Wait in passenger pickup #12 Breakfast was great - make your own waffles plus loads of other stuff! Great value!

"Comfortable rest."

5
10/07/2017

Clean, bright, comfortable hotel and room with comfortable bed and bathroom. Nice breakfast available as well. Lots of parking all located in a great location with a window view of the airport. Great staff.

"Nice hotel with great location"

4
07/07/2017

The front desk was very helpful in accomodating us. The food area was clean and having a meat to eat with the eggs is a wonderful, as well as all of the available breakfast items. Our room was very clean, although a bit small.

"First Time Traveler"

5
25/06/2017

Very happy with my stay. Rooms were clean, family friendly, and did not have to worry about eating out during breakfast time. No noise complaints at all. I traveled with my mother, toddler son, and sister. As a whole, my son easily adjusted to our temp stay, happy there was a television with the Disney channel. Calmed my son and made all of us feel like home.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you for staying with us here at Best Western. We are glad that you had an enjoyable stay here with us where we strive daily to make sure all our guests are individually care for just like home. We are glad to have you part of our extended family. Hope to see you soon. Flo Vega

"Comfortable and Convenient"

5
23/06/2017

The staff was friendly and helpful, and the room was clean and comfortable. The location is great for flying in and out of the Hobby Airport. We were happy with the location and there were restaurants nearby.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you Jeanniee, We are glad to have been just the right hotel for you and your guests. Location is everything here in Houston. We are glad that you took advantage of relaxing with us before your trip. Hope to see you soon. Flo Vega

"Overnight Stay"

5
23/06/2017

This facility was worth the price I paid for the room. The staff were all very friendly and helpful. I would recommend this as a place I would stay at the next time I am in the area. I like the convenience of the location and I did not have to worry about my vehicle.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thanks you for these kind words regarding our staff and hotel. We strive to make sure all our guests are treated with Texas Hospitality. Thank you for helping us spread the word to others about how wonderful our staff is. Hope to see you soon. Flo Vega

"Great place to stay when flying from Hobby Airport"

4
21/06/2017

We booked this hotel as an express deal on our favorite booking site. The rate was good, and the property was rated as a three star property, with breakfast provided. We arrived, but were given a first floor room, very convenient to the lobby and breakfast area. The place was quite busy, even at our 10 PM arrival. The front desk clerk was not friendly at all, but she did get us registered. The room was nicely equipped, and not noisy despite being near the elevator and lobby. It was also clean, and included a small refrigerator. We requested a corkscrew but they did not have one available. Breakfast the next morning was very good and kept fresh. Probably to the best surprise is that the hotel allowed you park your car at the property for up to seven days from your stay free of charge. Our stay went a little over (part of a day), which ended up costing a little over $17. The shuttle service was friendly and timely, both on the way to the airport and after landing and being picked up. Arriving late and leaving pretty early, we did not have much of a chance to use the pool of exercise room. We definitely will consider staying here again. Access to the property from I-45 was also close and convenient. Five stars, except for the rude front desk clerk.

"H-town Vacay"

3
19/06/2017

The hotel was affordably priced and conveniently located near I45, but the front desk staff were not very friendly or welcoming. The room had a bad damp smell and was in need of a facelift. Asked for clean towels and were instructed to turn in the dirty ones before getting clean ones; never experienced this before.

"Big Cockroaches in my room"

3
16/06/2017

When my wife and I checked in and got comfortable, seems like out of no where 2 roaches were on the wall, after I ran them down and killed them we sort of slept with one eye opened, since it was only going to be a 3 night stay we figured we could endure it, on the morning of our departure lo and behold there was another one. I thought to myself, leave it alone and inform the desk clerk when we check out, when I did tell her she informed me that they sprayed a few weeks earlier and will have to call the exterminators back.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Mr. Ingram, We are truly sorry for this odd incidence of roaches appearing in your room especially after our pest control company had just exterminated this property two days earlier. We have this on a rotational schedule to avoid any situations like this. I am truly sorry you had to endure any discomfort during your stay here with us. As a fellow Texan when we roll out our welcome to our guests that's definitely not what we mean. We always try to make sure our guests concerns are heard and try to exceed in fixing the issue as soon as possible to so that our guest can go and enjoy the rest of their stay here in Houston; with us having their sleeping quarters taken care of. Hope that you will give us another try ; please let me know the next time your in town. Flo Vega

"Houston trip"

4
15/06/2017

The room was nice. I really liked the am breakfast. You also changed the breakfast menu. It was a lot of variety of r\\foods, hot and cold. I liked the refrigerator and microwave in the room. Hair dryer. I was not pleased with the TV channels. There was not a lot of variety of channels I like the BET channel It was not available at all. Get more channels on the TV..

"Very comfortable hotel"

5
15/06/2017

We've stayed at the Best Western Plus Hobby Airport hotel several times in the last year. We always enjoy our stay. The hotel is clean and comfortable and the staff is very helpful and considerate. I'm sure we will be staying here again.

"Vacation "

5
08/06/2017

Traveling with a group of 20 for a 50th wedding anniversary. The were very friendly and helpful . Clean rooms and great breakfast. Airport shuttle was nice and driver was very friendly. The pool was nice and relaxing .

"Great Hotel and very conveniently located"

5
07/06/2017

Great overnight stay before flying home-convenient to stores and rental car return depot. Hotel was well kept,staff friendly and bathrooms very clean. Breakfast selection great but there could have been some gluten free options and also some plain cream pots for coffee

"Great location, wonderful staff at Best Western Plus Hobby Airport Inn & Suites"

5
03/06/2017

We were flying really early, had to be at the airport by 5:30 a.m. The shuttle was on time and it only took 5 minutes to get there. We returned our rental car the night before, and it was so close to the Inn that we walked back. Edith took our reservation, remembered us when we checked in, and was just fantastic making us feel welcome and answering many questions with expertise and thoughtfulness. The room was clean and ready. We didn't expect to check in early, but they were able to accommodate us. We would stay here again, and also recommend it to anyone wanting to stay near the Hobby Airport.

"Great!"

5
30/05/2017

This was as I always anticipate, an almost perfect stay! The dining are floor was sticky but the counters were very clean and the food was excellent! The staff were friendly and knowledgeable. The receptionist in the morning was gracious and thorough. The internet was easy to connect. and i had a Great visit!

"I love the Hobby Airport Best Western Plus"

5
23/05/2017

I would like to take the time to thank Edith and the rest of the staff during my stay. I had a great time. I look forward to staying at the Hobby Airport Best Western every time that I return to Houston. Muchas gracias señoras. Voy a verte pronto. By the way breakfast ends at 0930hrs sharp.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you so much for taking the time to let us know about your stay. We are glad to hear you had a great time with Edith and the rest of our staff. Thank you for becoming a loyal Best Western Hobby Airport guest. Hope to see you soon. Flo Vega

"Loved our stay"

5
18/05/2017

We only stayed one night, but it was great. The place is clean, has friendly employees, loved our waffle breakfast, comfortable beds, great location, and we were on the 3rd floor and the planes overhead didn't bother us. We will definitely be back if we happen to be in the area.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Wow its great to see that location made a difference in your stay. I am glad that you had a great stay despite being on the third floor and by the airport. This building does seem to be sound proof. Thank you for acknowledgement of all our effort to make sure our guests have an enjoyable and comfortable stay really is great to hear. I will make sure to let our employees know; because they take such great pride in the work. Glad to hear you will see us again. Flo Vega

"Great place"

5
16/05/2017

Stayed twice once before trip and after I flew back in. Very nice place with very clean comfortable room! Very convenient with safe parking in good neighborhood & well lit at night. Quiet but I need noise so always travel with my sound machine. Would definitely stay there again.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you Bridget, For taking the time to write us your concerns and compliments. We are glad to have had a double opportunity to provide you with our Texas Hospitality. Our employees work very hard to assure that all our guests are well taken care and that they feel secure here at our hotel. Hope to see you soon on your next vacation. Flo Vega

"Thank you"

5
13/05/2017

I have stated all that I needed to state. I'm satisfied with the overall quality and value of the room and property. Great staff and great property. I will use this property going forward whenever I'm in Houston

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you Mr. Lloyd, We value your comments and concerns; it give us input on improving our service here for all our guests. We are very excited to here we are able to attain you as a valuable member to not only our brand but specifically to our location. Hope to see you soon. Flo Vega

"Great stay, nice hotel!"

5
08/05/2017

Edith at the front desk made my check in effortless. My room was fresh, clean and nicely appointed. Bed was super comfortable. Breakfast was an added bonus. Pool was very nice with tables and chairs to catch up on some reading. All employees always greeted me with an hello and smile. Parking is close and secure. Easy close drive to Hobby Airport and IH 45.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
We are glad that we had such a great opportunity to shine for you during your stay here with us. I will let Edith know what a wonderful job she did during your stay. We try to make every guest feel welcomed by extending our Texas Hospitality to each and every one of you. Hope to see you soon. Flo Vega

"Airport Convenience"

5
08/05/2017

The hotel was excellent and conveniently located. We were able to park our car for 7 days at no charge, with free shuttle service to and from Hobby Airport. Shuttle in both directions was prompt and friendly.

"Great Bargain If You Have A Layover"

4
07/05/2017

We missed a connecting flight due to weather and needed a place to stay late at night. So we decided on this Best Western since I normally have good luck with the Best Western chain. Free shuttle to and from the airport. We were welcomed and speedily checked in. The location is near a couple of restaurants - a Waffle House and Sonic - right next door. So food is not a problem if you have been traveling and you are hungry. Free buffet breakfast in the morning. The room was clean and quiet. Not the nicest BW+ I've ever stayed in, but it was fine for the night. The lobby was nice looking and the staff was polite. The second shuttle driver was a bit gruff, but I won't hold it against him. We left early in the morning to catch our flight. Thanks, Humble. You were a good unexpected stop on the way to our vacation destination.

"Great stay"

5
02/05/2017

All was well except we were unaware handicap room so i couldn't the a bath and the water lesked all over the floor other than that beautiful place would highly recommend . Will return when needed. Thanks for reading this.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you for bring your comments and concerns to our attention. We are glad to hear you enjoyed your stay here with us. We hope to see you soon. I will look into the shower issue you encountered during your stay; to assure no other guests are inconvenienced. See you soon. Flo Vega

"Good airport location"

4
30/04/2017

Only spent one night but found the location close to the airport, yet quiet and surrounded by trees. Serves hot breakfast and supper which makes the value even better. Would definitely stay there again.

Best Western Pl... H, General Manager at Best Western Plus Hobby Airport Inn & Suites, responded to this review
Thank you Bryan, We are glad to have had such a great opportunity to serve you during your overnight stay here in Houston. We are glad to hear that you would return back to us on your next stay here in Houston. Hope it will be soon. Flo Vega

"Basic airport hotel "

4
25/04/2017

This hotel is ok for 1 night . Good airport shuttle service. You call them when you reach their pickup place after you clear your luggages and they take you in 15 minutes. The beds were comfortable. The room was spacious but was smelling . The breakfast was ok. It is good that they serve coffee 24 hours. The staff were friendly. I gave 4 stars because of the price performance ratio.

"Excellent for Hobby Airport overnight"

4
22/04/2017

Good, reasonable price for exceptional accommodation. My only complaint is their requirement to appear in the lobby 15 minutes prior to the departure of whichever half-hourly shuttle you want to be on. I've never run into that in any airport hotel anywhere, and it seems on its face ridiculous and unnecessary. They should change the policy.

"No improvement necessary"

4
21/04/2017

We spent the night here before an early flight out of Hobby. The price was great, the room clean, long term parking is right across the street and the hotel has a 24 hour shuttle. We would stay here again and recommend it to others. There was no airport or traffic noise and the staff is marvelous.

"Excellent hotel good price"

5
16/04/2017

The staff are awesome. The hotel has really comfortable beds and offer all the amenities at a reasonable price with park and fly and a free airport shuttle to Hobby. The free wiFi is great...very strong signal. Breakfast was excellent. Good variety.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for giving us such a great opportunity to shine within your eyes. We value all our guests and try our hard to exceed their expectations. We look forward to your next visit with us. Until then, Stay safe. Flo Vega

"great location and service"

5
15/04/2017

Best Western always provides...the best facilities, best breakfasts, nice decor; great to have an exercise room. Location was excellent and they did not disappoint. We were grateful to have a choice of room location. Pleasant surroundings.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you so much for all the praises regarding out hotel . We are only as great as all our guests. We strive to make sure each guests concerns are met and strive to exceed their expectations with friendly chit chat and great smiles. We are glad you had a blast here with us. Flo Vega

"Bad service"

3
14/04/2017

The upfront service was bad, I try to use the computer at the lobby and the hotel personal was using it for over an hour before they let me use it, aver all hotel staff very bad service, they need to train their staff with custumer service classes asap

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Mr. Romero, Our sincere apologies that you were not allowed to use the computer during an update being performed to it. It is my understanding that you did not like the service here from any of my staff members during the three nights of your stay. I am truly sorry that you felt so bad about our service that you could not ask to speak to me so that I would of resolved any of your concerns immediately. Please never hesitate to voice your concerns with any part of my managermnt staf or myself. Flo Vega

"VERY NICE HOTEL"

5
06/04/2017

Stay at this hotel was a very pleasant pleasant stay period from Patricia at the front desk check in who was so knowledgeable sweets and professional comma to Alicia the shuttle driver who took me wherever I needed to go period this hotel offers free Airport Service it also offers dinner service where you can go and get a choice of several restaurants that they will take you to. The hotel is so clean and well taken care of it was just a very beautiful beautiful stay fresh baked cookies in the lobby and the morning breakfast is fabulous.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you so much for giving us the opportunity to be of service to you during your stay. I am glad to hear that my staff took care of all your needs. Hope to see you soon. Flo Vega

"Great stop over"

5
06/04/2017

We stayed in this hotel overnight three times in a two week period in between touring Texas and cruising. Very clean and friendly staff. Rooms clean and spacious. Right next door to the Hobby airport and hotel has a shuttle service which is excellent

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Chris, We enjoy every opportunity we get to visit with you. We are glad that you enjoy staying here with us. We try our very best to make you feel at home. See you on your next trip. Flo Vega

"Hotel"

5
04/04/2017

This was a last minute hotel search it had everything we were looking for. Hot breafest juice yogurt waffles eggs sausage cereal toast. The rooms were awesome very clean stay was over friendly and very helpful.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
I am glad to hear you enjoyed your stay here with us. We are happy to have been of service to you and your guests during your stay here in Houston. We look forward to seeing you again soon. Flo Vega

"Weekend Church Program"

4
01/04/2017

My arrival was very early morning and by noon, a room was assigned to me. The staffs are very friendly and nice. I wanted salt and the evening receptionist went into the kitchen to grant my request. Thanks.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for giving us such a great opportunity to be of service to you during you stay with us here in Houston. I am glad to hear that my staff was able to take care of all your needs and concerns during your stay. Thank you for this acknowledgement; in which we are so proud of. Hope to see you soon. Flo Vega

"Good value"

5
30/03/2017

We have stayed here a number of times. Good value. Great location near Hobby airport. The rooms are clean. The breakfast is very nice with a lot of options. The lobby is clean and well lit. Plenty of parking.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for being such a loyal guests to our hotel. We here at Best Western make great strides to make our guests feel as if part of our family. Hope to see you on your next trip. Flo Vega

"OK"

3
22/11/2016

I think the biggest thing was the lack of a restaurant. Not one at the hotel, and not one nearby. No offer to have the shuttle take us to one either. We did have some soup from the reception area, and that was ok.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Our sincere apologies that you felt our location was just "ok" due to lack of restaurants right at our facility. There are several restaurants within walking distance. Plus the hotel offers a dinner shuttle Sunday- Thursday at 6pm that will go to designated local restaurants in the area. We also have an order in menu in the room and other delivery menus of additional local restaurants; plus at our Sundry shop there is microwaveable food for those who arrive late. I apologize that it was not conveyed to you. We are glad to see that you enjoyed your accommodations of your room. Flo Vega

"Mary"

2
20/11/2016

Room was smelly, cooling system did not help to move the air. Shower was set up for wheelchairs, not small children , water got everywhere making the bathroom slippery . Hot water system really difficult to manage , again bad with small children and no bathtub.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Our sincere apologies for the way your room accommodations smelt due the cooling system. Regarding your room accommodations you made through Expedia; the room given to you was what was reserved by the third party. We did not make any changes to that. That room is a handicap accessible room; which is why it has a rolling -in shower to accommodate wheelchairs if necessary. Temperature is also regulated in that room to avoid scalding. Flo Vega

"Need to change rug"

2
20/11/2016

Rug in room 304 smells and a/c unit filter need changing, I got sick saying there for one night, don't think would ever say at best western chain again. It was hard to sleep went you can breathe properly

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
We are truly sorry regarding your concerns. I will look into the matter to make sure we find a proper solution. We hope that you will consider us again. Flo Vega

"Great Stay: Great Property"

5
17/11/2016

Rooms were clean, personnel very friendly. We stayed overnight at this property because of its proximity to Hobby Airport. However, I would most probably stay here again for any trip to Houston! Thanks Best Western

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Tim for giving us an opportunity to serve you during your overnight stay here in Houston. We wish you and your family a Happy Holiday season. Hope to see you soon. Flo Vega

"Warm, welcoming hotel!"

5
12/11/2016

We liked this hotel very much. A large group of us stayed in multiple rooms prior to a cruise out of Galveston. The staff was friendly, helpful and welcoming. The rooms were large and comfortable and clean. The breakfast was good, with lots of choices. The hotel recommended a shuttle that would take all 14 of us to the airport--that was great! They allowed one member of our party to leave his truck in the parking lot also. Would stay here every time I go to Houston.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for giving us such a great opportunity to serve you and your party prior to your cruise. You all were such a delight. Hope you had a wonderful time. We'd love to see you pictures of your adventure. Till next time. Take care and see you soon. Flo Vega

"Great Stay"

5
10/11/2016

Great room, friendly and fast service. Felt very secure as the hotel has installed extra security cameras for the parking lot. Breakfast was always warm and great! Upon check out I let the front desk know I was leaving and they were very quick and friendly with checkout! The housecleaning service also did not knock on my door as if I need room service, which is a positive, since I was in vacation I did not want to be woken. Decor of the room was great. It is located by Hobby Airport but the noise never seems to be heard.

"First trip to Texas"

4
01/11/2016

This was my first trip to Texas and I had received my 'Visit Houston' booklet and had already figured out what I wanted to see and do. I love museums and great food and I knew I wanted to have some Texas Bar-B-Q so they told me where to get it .Each morning after breakfast, Flo or Ashley would ask me where I was going that day and they would print out my directions . I like to take public transportation because I get to see more of the city I am visiting. After the third day of breakfast Lupita had noticed that I would have four cups of orange juice(the cups were very small) so she brought me a large glass so I would not have to fill the small ones ! On her day off Anna and her daughter took me on a tour of Houston and to the Galleria Shopping Center , how sweet of her ! Then there was Edith and Cindy on the front desk that always had time to talk to me about my travels to other countries. They gave me hugs when I left , and Gregory gave me my final pleasant ride to the airport. My room was always cleaned and stocked with clean towels every day, I will definitely go back .

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Ms. Jackie, You are one of our exquisite guests we have had the honor to host you during your Houston vacation. You are greatly missed and your travel lesson are still being talked about. Hope to see you soon stay in touch. Flo Vega

"A good place to order"

4
20/10/2016

I think that this hotel is good, just with the slowly internet and wet room. I very like the taco in the breakfast, I will still order this hotel when I came houston next time. I 'd like to say thank you to all of the stuff of the hotel!

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
First let me apologize for the inconvenience you had regarding your stay here with us. I would like to thank you for your loyalty an giving us another try the next time your in Houston. Glad you like the assortment of breakfast provide each morning. Hope to see you soon. Flo Vega

"Lovely hotel with airport shuttle"

5
19/10/2016

Stayed here one night because it is near the airport and we had an early morning flight. Clean and comfortable. Very quiet especially considering how close it is to the airport. Adequate breakfast. Friendly staff. Offered to send shuttle to the Hertz car rental drop off to bring my husband back to hotel. However he walked as the hotel is very close to drop off point.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for choosing to stay with us due to your early flight in the morning. We are glad you enjoyed your stay. Don't forget to come in visit on your next Trip to Houston. Flo Vega

"Nice on the surface but really just a budget hotel"

2
18/10/2016

The room had a damp smell. Even once the AC got going it didn't go away. The shower has that plastic tub/wall which cheapens the entire room. The light from the hall was coming into the room from around the door all night. The coffee maker was this weird proprietary type that doesn't use ground coffee or Pods. What is that about?

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
I am truly sorry you feel that we are a budget hotel. However, I would like to inquire a little more information regarding your room accommodations. The coffee pot that are now in the room are single cup brewers that have been a Best Western requirement. I again am truly sorry you were not satisfied with your accommodations. Flo Vega

"Very comfortable, relaxing evening."

5
18/10/2016

We checked into the Best Western the night before our early morning flight out of Houston. The front desk staff was very friendly and our room was very comfortable. It was nice and quiet, even with planes flying overhead every few minutes. . I wish the hotel would have had a hot tub and a larger pool but overall it was great.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
We are glad to hear you enjoyed your stay here with us. Hope you enjoyed your stay here in Houston. Hope to see you on your next visit. Flo Vega

"Decent stay"

4
17/10/2016

Nice enough hotel, a little dated but clean. Best part- free parking and shuttle to airport- great deal. Friendly staff, HBO, great value for the cost. Keep in mind it's a Best Western not a Westin. Keep your expectations in check.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
I am happy to hear you enjoyed your stay here despite it being a little out dated regarding your room accommodations. We our very best to aplease to all our guests needs. Hope to see you soon. Flo Vega

"Direst place to stay"

5
15/10/2016

This hotel is close to the airport, clean, and the staff is helpful and kind. Great find, i have stayed at many places in Houston prior my cruise vacation but for the record this will be my main hotel. Keep up the good work.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Patricia, I am glad to read that you had an enjoyable stay here with us here at Best Western. Upon reading your title I thought something went seriously wrong; but boy I was definitely relieved after reading your comments. We feel great joy that you have chosen us over all others to be your hotel to stay at during trips in Houston. We value all our guests especially those are loyal to us and the brand. See you soon. Flo Vega

"Very convenient for airport and car hire"

4
13/10/2016

We were very pleased with this hotel. Very easy to find, staff helpful, room spacious, bed comfortable. I used the laundry, and we had breakfast which is standard BW. As far as I remember they did have non dairy milk, although I had taken my own. They also have ice creams for sale in the lobby - wish I had known that earlier!! Minutes away from the car hire return.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Cocoa, We are pleased to hear that you had a lovely stay during your trip here in Houston. We try our hardest to accommodate all of our guests special needs from our breakfast to the little ones themselves. We want to make sure that we treasure you as our guests. Hope to see you soon. Flo Vega

"Exploring Houston"

5
12/10/2016

Overall we had a pleasant visit in Houston. We had an excellent stay at Best Western Plus. The location is good. The service provided was great. The room was neat and clean. The beds slept very comfortable. The breakfast was great. It was a simple great breakfast. Would definitely stay again.....

"Crime in area"

2
12/10/2016

My truck was broken into and the hotel did nothing to assist. I will not recommend this hotel to anyone due to the crime in the area and the lack of cooperation from the owners. The only thing the did was comp one night stay at their facility.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
My sincere apologies that you feel that we were not attentive to your needs because we failed to pay for your window that was broken due to a rash break-in that occurred at every hotel in this area on the same day your were here. I believe that accommodating you for the evening due to you were not able to get it fixed that same day and providing leads to police was well provide to you by myself and my staff. Again we are truly sorry and have taken this opportunity to update our security measures to not only by providing additional training to our staff on watching the cameras but also adding foot security patrol on the ground in the evening hours. We d this in light of new activity occurring in the area and for the safety of our guest and their possessions. I can not express how sorry we feel about your window being smashed in during your last night here with us. We ask you to judge us on the service that was provided to you during your stay by all of my staff. We would welcome you back with open arms. Until next time please take care. Hope you made it safely home. Flo Vega

"Best Western Plus Hobby Airport Inn & Suites, Houston"

4
12/10/2016

Pretty well located, not far away from Downtown Houston, nor the different stadiums or other points of interests (NASA center, Kemah, Galvestone... The hotel is nice, tough in some rooms it might smell humidity when arriving, but staff is keen and quick to find another room if this happens.

"Surprise Family Visit"

5
04/10/2016

If someone is looking for a nice, clean well run, and close to airport hotel, look no further. My family and I had a great 3 night stay. The staff is outstanding, especially the housekeeping for promptly changing out my iron when the one in the room broke, and keeping our room amazing with my kids always having a mess, thanks. It is close to Houston Hobby airport but you never hear the air noise plus they provide a shuttle to and from the airport. This place is great if you have kids free wi-fi, pool, and breakfast cant beat that. Overall it was a great stay and we enjoyed ourselves.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for staying with us here at Best Western and are ecstatic to hear how much fun you and your family had during your stay with us. Hope to see you on your next vacation. Flo Vega

"Flying out in the early morning"

5
02/10/2016

We stayed at the Best Western September 28 for one evening while awaiting out flight to York PA, on the 29th. The check in person was very friendly and helpful answering all of our questions. There a slight problem with the plumbing in the bathroom and it was resolved as soon as reported. We will return is a room is needed in the future.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Dear Jim, I am so glad we got the pleasure of meeting you during your stay with us. We apologize for the inconvenience you received while your toilet was being worked on. You both are such great troopers. We will miss you while your gone. See you soon I hope. Flo Vega

"Ideal for car rental return"

5
01/10/2016

No problem at all with this hotel. Staff very nice, room very comfortable, good bathroom. I used the laundry. Breakfast was the standard hot Best Western which I am not too fond of, but coffee and juice were both good, with nice pastries. I would definitely stay at this hotel again if using Hobby airport and car rental return.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Mr. Philip, I am glad to hear how you enjoyed your stay here with us. I would love to hear how we can improve our breakfast to be above just standard. Thank you Flo Vega

"Good hotel"

4
01/10/2016

My husband and I have stayed here a few times. We both felt that the rooms could be a little cleaner and the elevators were old and making various noises but overall it was a decent stay and we enjoyed ourselves.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
I am sincerely sorry you felt your room was not to your expectations. I will definitely speak to our housekeeping staff and inspectors regarding the cleanliness in the room. Again thank you for letting me know about the elevator I will looking in to it at once. Best regards, Flo Vega

"Good value in a mid-priced Inn"

5
28/09/2016

There is a lot of competition among hotels in this area, but I picked this Inn primarily because there was a good rate on Expedia ($85). I was very happy with everything for the three nights I stayed. Room was very clean, comfortable and well maintained. Staff was friendly and helpful when I needed advice. Breakfast bar (free) was better than most in this category. (I particularly liked the egg and sausage.biscuit when available.) Airport dropoff was prompt and friendly.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Bob, We are excited to hear you consider us a cut above the rest in this industry and area. I am happy to hear that my staff went above and beyond to make sure you were taken care of during your stay. See you soon I hope. Flo Vega

"great service"

5
28/09/2016

Always stay here when cruising out of Galveston. Staff is so friendly. Got a call once in the room to make sure my family did not need anything. Breakfast plentiful hot and ready. Check out was a breeze.

"Poor Service"

1
26/09/2016

Internet would not work. Hotel staff rude. Manager took staffs side when I told them about it. I told the manager that I would contact corporate about it and she did not seem to care. I plan to write a letter to corporate about our stay.

"Great pre cruise stay & close to airport"

5
26/09/2016

This was a pre and post cruise stay. It was very close to Hobby airport and car rental place. It was not the greatest areas if you are on foot as their isnt much close by. But the hotel itself was clean and great staff. We had an enjoyable stay.

"Decent "

3
25/09/2016

The location is good. There are a few nearby restaurants and it's close to the airport with a prompt shuttle. The rooms are clean. The hotel must have a humidity problem bc it smelled damp. I ran the ac and it got much better.

"Best Western Plus Hobby"

4
21/09/2016

Have stayed here because of the cost, proximity to Hobby Airport, and transportation. Unfortunately, I usually have to leave before breakfast begins, hot tea and coffee are always available. The lobby/ refreshment area is attractive. The rooms are clean and large. Very good value. I was right by the elevator the last trip, but didn't hear noise at all and I'm a light sleeper.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for all the nice words regarding our hotel and your accommodations. Come and see us soon on your next trip to Houston. Flo Vega

"Stay before cruise"

3
21/09/2016

This is a good place to stay the night before boarding in Galveston for a cruise. Generally pleasant and responsive staff. There is a permeating odor throughout the Inn which has been there the two times we have stayed in the past month. It smells of dampness. The first time we stayed, we had to ask for another room, which helped, but the odor persisted. The second time, we were on a different floor, same smell, but we became nose blind after about two hours. There is some fundamental problem that needs to be identified and resolved. The breakfast is great!

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for letting us know about the dampness odor your coming across in regards to the last two stays. Our sincere apologies that you had to be inconvenienced by moving to another room. I will be looking into the matter closely and see if any problems are existing and to find a solution to resolve them. Happy you enjoyed breakfast. Flo Vega

"Pre Cruise Visit"

3
17/09/2016

We flew into Houston/Hobby airport for a cruise. We stayed here due to issues with turning in rental cars in Galveston but that's another story. Very easy to find from the airport. We arrived early as our flight was earlier than scheduled and was before the posted check in time. The desk clerk, Edith was very friendly and professional. The lobby area was very clean and smelled good. We were allowed to check in about 2 hours early. Our room appeared clean and had the usual amenities. There was a musty odor but not terrible, was comfortable for a single night stay. The number of security cameras in the parking lot were unnerving and the area in general at night looks less desirable. Go inside and mind your own business and this will be a fine place for a night or two.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
I am glad to here you enjoyed your stay. I am also glad to here Edith did a great job at check-in. I definitely understand how alarming it must be to view all the cameras we have on our property but please rest assure that we have your safety in mind as well as your vehicle. Just like every large cities we ask are guests to please pay attention to their surroundings and never walk alone. Hope to see you soon again. Flo Vega

"Visiting a friend, need a place for family to sleep."

4
04/09/2016

The room was clean, comfortable, and facilities well maintained. The included breakfast was decent. The food choices were good, and even though but was packed, the staff continuously kept more freshly cooked food coming. I have stayed at many hotels that I have paid quite a bit more and I give praise to the management team of this hotel for the excellent staff, comfort, cleanliness, and is an overall great value. If I had to make one suggestion is to use the power of the Internet to book, like TripAdvisor, you will save an additional amount over their direct prices.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Ysidro for giving us the opportunity to serve you and your guest during your stay here with us. Thank you for the many praises you gave to my staff while you were here with us. We are glad that we exceeded your expectations. Hope to see you soon. Flo Vega

"Pre Cruise Stay "

5
04/09/2016

Great pre cruise stay at this facility. Short trip via their courtesy shuttle. They really should market the Galveston cruise package better as we found it to be well worth it. The shuttle supervisor is Matin. He is one of the nicest men you will ever come across. The manager (Ashley) was also very accommodating as she let us store our bags for the day upon returning from our cruise while waiting for an evening flight. Two thumbs up for the Best Western Plus.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Normrc, for the kind words regarding your accommodations and the service provide by my staff and our third party vendors. We strive to give the upmost attention to our guests. Hope to see you soon on your next cruise out of Galveston. Flo Vega

"Not just Best Western but Eastern, Southern and Northern"

5
04/09/2016

Best Western upholds the title of Best. Best Western meets the competition and makes it easy for consumers to make a choice out of the many other hotels to stay in. Keep up the good work Best Western. Customers enjoy getting the 'Best" value and your name says it all...Best.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Robert, For the opportunity to make you a loyal guest to our hotel. We have had great pleasure in serving your during your stay here with us. As always, our goal to exceed your expectations each and every time you visit. Till next time, stay safe. Flo Vega

"Unplanned stay Best Decision"

5
23/08/2016

Couldn't have been more pleased with entire hotel experience! Would recommend over and over again. Rooms were spacious, check in staff looked for our best deal and travel to airport was seamless. Consider this a must stay for any future travel/overnight stay from Hobby airport

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Sherry, I am glad to hear that we went beyond your expectations to make things easy and seamless. Hope to see you soon on your next trip to Houston! Flo Vega

"Ok hotel"

4
21/08/2016

This hotel is ok. Looks like they've done some remodeling but might need to do a little more. The desk staff wasn't really friendly at all except for one woman. It was close to the airport but I couldn't hear the planes in my room.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
I am sincerely sorry to hear that my staff was not at all hospitable toward you during your stay except of that one staff you mentioned. I am glad to hear that our rooms are airplane noise proof and that you were able to get a quality night rest before your departure. See you on your next stay. Flo Vega

"My experience at BW"

5
05/08/2016

Ashley was just great, she was very professional, friendly, and helpful. The room was clean. The housekeeping staff was very friendly and tended to our request for additional towels. I would stay there again when I am in the area.

Best Western Pl... H, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank Royce for those kind words regarding your accommodations and our staff service. We pride ourselves in providing the best service one guest at a time. Hope to see you soon. Flo Vega

"never again at this location"

2
05/08/2016

had to move three different rooms. first room the tub was clogged, second room there was a roach in the bed, all three rooms smelled like mold and wet carpet. ive had a good experience with best western plus on three different occasions, but this one was not good at all. I was disappointed.

bwphobby, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
My sincere apologies regarding the issues you encountered during your stay. I will be throughly looking into your concerns to find an appropriate resolution. Flo Vega

"Great Hotel"

5
04/08/2016

This hotel has great customer service friendly staffand conveniently located to restaurants and airport. I will stay here every time I am coming to Houston for either business or pleasure. Keep up the great job.

"Good stay"

4
03/08/2016

We recently stayed one night at this hotel while visiting our daughter. The lobby and hallways were clean and smelled great. Our room was also very clean and comfortable. We would definitely stay here again!

Best Western Pl... H, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Lisa, We are glad to hear you enjoyed our hotel. Hop you had a great time visiting your daughter. We are glad to hear you would be back to see us again soon. Until then stay safe. Flo Vega

"Stay, Park, Fly"

4
25/07/2016

Only stayed one night. The hotel is convenient for early flights out of Hobby. We were able to leave our car there for the week, free! Also, free shuttle to and from the airport. Staff was friendly and helpful. We did have a problem with the free wi-fi. I could only connect when I was in the lobby.

Best Western Pl... H, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for staying with us. I first would like to offer our sincere apologies regarding the wi-fi issue you encountered during your stay. Please rest assure I will work to resolve this for your next stay as well as other future guests. Thank you for giving us the opportunity to serve you during your stay. Hope to see you soon. Flo Vega

"The good.... aaaand the not so good"

2
18/07/2016

Let's start with the good- -the staff was lovely and helpful. -The breakfast was nice -The lobby was pretty -airport shuttle. BUT Cockroaches Cockroaches Cockroaches. They must be used to this as they gave us a can of spray. We stayed in room 205 and it smelled horrible and musty and the carpet was damp. The entire room seemed wet. It was very unpleasant to be in there. The hall didn't smell like this and nothing else seemed wet but this room was downright uncomfortable. We were happy to leave. So despite the lovely employees and the free "pets" that came with the room there is no way I would stay there again.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
I am sincerely sorry to hear that your stay was interrupted by unwanted pest. We are working vigorously to resolve the one wood roach that breads out side of most Texas hotels. This is not an excuse for a hotel of our standards; there for I have professionals working to resolve this issue immediately. On the brighter side, I am glad that you enjoyed our staff and the complimentary breakfast. We hope that you can forgive our issue and allow us to make it up to you on your next stay. Flo Vega

"NA"

4
18/07/2016

Everything was fine after I fixed a couple of things. The toilet was running when we entered the room. Since i know a little about plumbing, I fixed it. In the tank, the chain was not adjusted properly but I fixed it. I also fixed the stopper in the sink which would not adjust at first. All else fine.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Well thank you for your great handy work. However , we would of wished to resolve your concerns for you; so you would of been able to sit back and relax. I am glad to here that you enjoyed the rest of your stay here with us. Hope to see you soon. Flo Vega

"Clean Hotel with FREE breakfast"

5
13/07/2016

We only stayed one night before leaving for Galveston for our cruise. They have free parking and this place is on the newer side and clean. The breakfast was good. They had waffles, eggs, sausage, yogurts, cereals, pastries, fresh seasonal fruit and various juices. We had two Queen beds and the bathroom was fine. We had a microwave and a mini refrigerator. The price was very reasonable and everyone was real friendly.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Irene, We are ecstatic to hear that you had such a wonderful stay. I am glad you took advantage of some of the awesome amenities we have to offer. Thank you for giving us the opportunity to display our Texas Hospitality on you and your guests. We hope to see you on your next cruise adventure. Flo Vega

"Test at United valve"

3
12/07/2016

The hotel was correct no more. The lady at check in was unpleasant and look like didn't like her job. The second lady the day after at about 5.00 pm was enjoy and she tell me where I can eat and to be careful if I go to walk outside. The breakfast was correct no more. I due to call the front desk during the night because there is too much noise upstairs. The day after, it was better. The noise was there but softer.

"A really good hotel near Hobby Field"

5
09/07/2016

This hotel fit our needs. Free airport shuttle. Excellent breakfast buffet. Helpful and pleasant staff. Free wifi was a bit slow. We stayed there twice over one week's time. Would stay there if the need arose.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Herman for choosing to stay here with us. As always were are blessed to have guests like you. We are glad to here that you took advantage of some of our amenities. Sorry to hear you had an issue with the wi-fi; however did you try calling our 24-hour support center? There pretty awesome of getting the issues resolved. Hope to see you soon. Flo Vega

"Great Rate. Great Staff."

4
09/07/2016

Very attentive staff. Great experience with my reservation. I made an error when booking the room on line and the customer support team helped me with the correction, very effectively. The mistake was mine and the policy stated with the rate was that no changes were possible, but they helped me with the correction without any additional expense.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Debora, We strive our hardest to make sure we can assist our guest when an issue has occurred due to billing, wrong date on reservations and the many more issues that can occur due to the hecticness that occurs in our lives. I am glad we were able to assist you in that matter. Hope to see you soon. Flo Vega

"Houston"

5
06/07/2016

The Hotel was clean and the staff friendly and helpful. It was a good central location to fit our needs. We will definitely stay here again. I had a little difficulty using the wi-fi, the front desk clerk offered help and a number to call if I could not get it working.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for choosing to stay with us here at Best Western Hobby Airport during your stay here in Houston. We are glad to hear that we exceeded your expectations regarding your hotel accommodations, location and the Texas Hospitality provided to you during your stay. We are definitely looking forward to your next stay here with us. See you soon. Flo Vega

"Extended Stay "

5
05/07/2016

If I could give this hotel 10 stars I would! What ended up being a few nights at BW pre-move-in to our new house ended up being an extended stay of two weeks. After week one it was clear we would be needing to stay an extra week due to our postponed move in. Patricia and Edith were awesome, they worked with management to assist us in extending our stay with no problem & helped us get the best rates possible. The rooms were clean, housekeeping came daily, always had fresh clean towels, beds made. Clean towels/beds are a must with my family. Breakfast was good (eggs, meat items, yogurt, cereal, coffee, fruit...something for everyone) and on days I needed to leave before breakfast started they gave me to go packs that had cereal bars, fruit, etc. Pool was clean and appeared to be maintained. Two weeks is a long time to be in one place for any family, but BW plus made our stay comfortable. There was no doubt at all as to where we would stay the second week. It's rare that you find nice and helpful staff members consistently even on different shifts. We would definitely stay at this hotel again and recommend it to others.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
I am glad that we were able to be of service to you during your time of need regarding relocation. We understand the stress moving in general causes to once mind; but loved the way you and your family were troopers about it. We enjoyed service you during your time of need. We would glad do it again; just to make sure you and your family were taking care of during this transition. Hope you enjoy your new house. Keep us updated. Till we see you again. Flo Vega

"Excellent Service!!"

5
30/06/2016

The front desk clerk Cyndy at check in time was very nice, attentive, professional and she even took the time to help me get to my room. After a few minutes she made a courtesy call to my room, asking if everything was Ok and also letting me know if I needed anything. She'll be more than happy to assist me. Definitely i would stay here again nice room nice hotel.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for staying with us here at Best Western. We enjoyed having you as our guest. I will relay your kind words to Cyndy about her attentiveness she provide to you during your stay. Hope to see you soon. Flo Vega

"REVIEW"

3
27/06/2016

Location was 5 minutes from airport. Hotel staff was excellent. The hotel looked great, we slept well, bed was comfortable. Had a problem with a roach.The man that picked us up at the airport looked and acted very professional and was very kind person.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Mr. Lewis, I am sincerely sorry that you had an issue during your stay. I am happy to here that despite this issue your remained positive regarding our staff and were able to relax in a comfortable bed. I have taken care of your concern and look forward to seeing you again to try to exceeded your expectations on all levels. See you soon. Flo Vega

"I rated this average because"

3
24/06/2016

The wifi was not working properly and we were unable to use it during our stay. The breakfast area is small and with the amount of people staying at the hotel it was virtually impossible to get breakfast so we had to go somewhere else and pay for a breakfast that we did not budget for.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
My sincere apologies that you were not able to use the amenities we offer here at the hotel either because they were not working to your expectations or because the breakfast not being able to accommodate you and your family during the time you came down for breakfast. I wish I had known earlier I would have been able is fixing both issues you had during your stay. Our breakfast hours are from 6:30pm to 9:30 am; in which I try to leave it open a little longer if need be to accommodate guest that have a special need and cannot come and sit in a full breakfast area. We also allow guest to take their food up to their room to alleviate congestion. However our breakfast is complimentary and good so we love when we get to see all our guest enjoying a serving of what's on the menu for breakfast. I would love to know when your back in town to try to make things right for you. Flo Vega

"Good for airport"

3
24/06/2016

Nothing wrong with room but nothing great either. Stayed for one night for early morning flight out of Houston. If I needed the location near the airport I would stay there again. I have stayed in better BW Plus facilities though.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Jack, For staying with us here at Best Western. I am sorry for not being able to exceed your expectations. Since we improve with feedback I would love to hear your ideas how we can wow you on your next trip to Houston. Hope to hear from you soon. Flo Vega

"Overnight Stay"

4
12/06/2016

Picked a friend up from Hobby, stayed here one night. Everything was clean & comfortable, good Wi-Fi. The only real complaint was the free breakfast. They diluted OJ & apple juice too much- it was tasteless & the selection of fruits & sweet rolls skimpy. I got the impression they were rationing & diluting to save money (?) on the breakfast. I would stay here if I needed to, but the Laquinta Inn next door was nicer.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
My sincere apologies that you felt that way during your stay here with us. Our goal is to make sure all guests are fully content when they stay here with us at Best Western. Thank you for your compliments regarding your accommodations of your guest room. We are ecstatic to hear you enjoyed the hotel. Please rest assure I will be looking into the matter regarding your concerns. Hope to see you soon. Flo Vega

"Great"

5
08/06/2016

Enjoyed the room lobby was beautiful! Price for the room was good would stay here again. Breakfast was normal but good. Workers were helpful and nice. Bed was comfortable and room was clean. Great location to get to other places.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Dede, We are glad to have been here to serve you during your stay with us here in Houston. We are eager to see you soon. Flo Vega

"Decent"

5
08/06/2016

The price for the room wasn't bad. The workers were nice and friendly. The bed was very comfortable. In a great location. Lobby was beautiful! Breakfast was the normal but good. I would stay here again.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for taking the time to rate us on Trip Advisor. We value your feedback and look forward to seeing you again in the near future. Flo Vega

"I didn't even know I had a problem"

5
31/05/2016

I do not know the name of my housekeeper, but she came to clean my room and found the air-conditioner was not working. The front desk called me and I gave permission to move our things to another room. This was done and by the time I came back from work, we were moved into a new room with working air conditioning. This is above and beyond good service. I didn't even know the air was broken. Other hotels would have let me find it when I came in from work and then spend time moving... I love this hotel! You take such awesome care of us! Even when our assignments are in North Houston, we still stay with you and drive further. You are worth the extra drive time!

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Pamela for being such a great guest in the midst of having to change rooms. We had such great pleasure being of service to you during your stay here at Best Western. We hope to see you soon. Till next time, take care. Flo Vega

"Easy access to Hobby airport"

3
29/05/2016

It is a close hotel to Hobby Airport and the Parking Spot is across the street. Room was very moldy smelling, but I didn't request a change in room, because of the short stay. Hotel staff was very nice. I did not eat the breakfast, due to time of flight.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Donna for staying with us here at Best Western. We would like to thank you for brining your concerns to our attention. I am sincerely sorry that you room was not up to expectations and hope that you will allow us to make things right on your next visit. Hope we see you soon. Flo Vega

"Great Airport Hotel"

5
23/05/2016

If someone is looking for a nice, clean well run airport hotel, look no further. This Best Western has friendly personnel egar to please. The facility is clean, close to Hobby and affordable. Breakfast in the morning. Pool and exercise room included. Highly recommend.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Stephen, for choosing to stay with us here at Best Western Hobby Airport. You kind words mean a lot to us. We strive to exceeded all our guests expectations. We are excited to hear you enjoyed our Texas Hospitality. Hope to see you soon. Flo Vega

"Nothing fancy, but decent and with a comfortable bed"

3
18/05/2016

It's a typical airport hotel, with some good points and some bad. The check-in clerk was nice and put us on the top floor, but the check-out guy was almost rude. When I walked up, he didn't greet me in any way. I booked through Southwest and when I asked for a receipt, he said I couldn't get one because I booked through Orbitz. I told him that I had booked through Southwest and he insisted I had through Orbitz. I again told him I booked through Southwest and he said, "Well, I can't give you a receipt." Maybe that was true, but he handled it very poorly, accusing me of lying. I gave "average" for service because he negated ther good service at check-in. The room (321) itself was decent, with a very comfortable bed, but there was a large stain on the chair cushion that made me not want to use it. But it was reasonably quiet in spite of being close to the airport and I had a good night's sleep. The breakfast was the typical free buffet, neither great not horrible.

Best Western Pl... H, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for giving us the opportunity to take care of you during your stay here with us at Best Western Plus. I am truly sorry you were not explained that all folios from Southwest are not attained here at the hotel due to the platform they use to book your reservation. All information is the booking platforms information and unfortunately that was not conveyed to you correctly by my staff; for that I am truly sorry. Thank you for letting us know the areas in which we can improve on. Hope to see you soon. Flo Vega

"Quick stop"

5
16/05/2016

Friendly and very courteous staff. I'm not familiar with the area, staff recommended several places nearby. I had a first floor room it was quite and clean. I stayed he because of the proximity to the airtport.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for staying here with us at Best Western Hobby Airport. We are glad to here you enjoyed your stay here with us. Thank you for our staffs service acknowledgement; they strive to exceed all our guests expectations. Hope that we see you soon. Flo Vega

"Houston Stay Over"

5
09/05/2016

The Best Western facility is beautiful, the staff is conscientious, courteous, friendly and always willing to help. The rooms are always immaculate with many amenities provided by the hotel. It is close to Houston Hobby airport but you never hear the air traffic plus they provide a shuttle to and from the airport. My only suggestion would be to clean the shuttle bus inside and out from time to time.

Best Western Pl... H, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for staying with us here at Best Western Plus Hobby Airport. I am glad you enjoyed our facilities. We would like to thank you for giving us the opportunity to shine. Thank you for mentioning your concerns I will make sure to mention that to our vendor regarding the shuttle cleanliness. Hope to see you soon. Flo Vega

"Best Western Plus is a plus"

4
09/05/2016

Everyone and everything was above expectations. The room was clean and comfortable. The breakfast was presentable and offered a variety of good options. The staff was helpful and friendly and available at all times.

Best Western Pl... H, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you so much regarding your compliments given regarding your stay here with us at Best Western. We enjoyed having you stay here at Best Western. I am glad to here we went above and beyond your expectations. We hope to see you soon. Flo Vega

"Wonderful stay"

5
08/05/2016

building and facilities looked great, well kept; good courteous friendly helpful staff; wonderful free breakfast from waffles to taquitos to cereal and fruit;plus free parking for up to seven days included in the reasonable price;shuttle ride is only 10 mins. from Hobby airport. Will stay again and would recommend to friends

Best Western Pl... H, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for the kind words regarding your stay here with us at Best Western Hobby Airport. Here we strive to make sure each guest expectations are met regarding the accommodations and hotel amenities we offer in our hotel. I am glad you experienced the very best here with us at Best Western. Hope to see you soon. Flo Vega

"Smelly Room"

2
07/05/2016

The service was fine but for the price the quality of the room was terrible. The room smelled like sour carpet. I continued to get worse throughout the night. The smell kept me up all night. I would not recommend.

Best Western Pl... H, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
I am truly sorry you did not enjoy your stay here with us at Best Western. I will personally investigate your concern regarding the odor you encountered in your guest room. I hope you will give us an opportunity to make this right on your next stay here with us. Please contact me at your earliest convenience. Thank you for you business. Flo Vega

"Fantastic Best Western."

5
29/04/2016

The room was so nice. Cable Television. Close by the Airport and Highways. Good breakfast and hot. Free parking was nice not all fancy hotels offer parking. I'm suprised at the cheap price. Last but not least Every staff member I encountered provided great service. I will recommend to others.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Agnes, For taking the timing and telling us about your stay here with us at Best Western. I am glad that we exceed your expectations by providing you the best of Texas Hospitality. I am glad you took advantage of all the complimentary amenities were offer her at Best Western. Can't wait until your next return to see us. Please let me know if you need any assistance on your next booking; we here to help you treasure your stay. Flo Vega

"great stay"

5
26/04/2016

had a great stay room was very nice. bed was very comfortable price was good staff very friendly will stay here again breakfast needed a few more choices.. felt safe in the area around motel very nice looking motel inside and out

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I would love to hear your ideas about improving our breakfast. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Flo Vega ASSISTANT GENERAL MANAGER BEST WESTERN PLUS Hobby Airport Inn & Suites

"Saved"

5
25/04/2016

I accidently booked a hotel at incorrect airport. We flew in on Christmas Eve, it was midnight. Such great staff, good food for breakfast. Clean accomodations. Thanks for a great stay in Houston. Each hotel staff member was knowlegable and friendly.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad to hear that the small changes made a great difference to you.Thank you for helping us spread the news about your stay by rating us on Trip Advisor. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Flo Vega ASSISTANT GENERAL MANAGER BEST WESTERN PLUS Hobby Airport Inn & Suites

"Service great but rooms are very musty smelling."

3
24/04/2016

We had booked a room at this location as a one night stop as we were coming into the airport late in the evening and they offered free shuttle from the airport. We arrived and were quickly attended to by the front desk and given a room on the third floor. We arrived at the room and the minute we opened the door we were hit by a damp musty smell through out the whole room. We returned to the desk and explained our issue, the girl was great and actually gave us two more rooms to try. Unfortunately both rooms had a musty smell but one of the options she gave us we felt we could live with for one night . Apparently the Hotel needs to upgrade its systems and attempt to dry the Hotel out to get rid of the smells. The Free Breakfast and staffs efforts were great! The buildings ventilation and carpets need some serious upgrades. Would not return unless the facilities are updated in the future.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to offer you our sincere apologies for not exceeding your expectations regarding your accommodations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 713-943-2700. Sincerely, Flo Vega ASSISTANT GENERAL MANAGER BEST WESTERN PLUS Hobby Airport Inn & Suites

"Houston Visit"

5
21/04/2016

All accommodations were excellent. No issues anywhere. Great people. Location was great for easy access to everywhere. Morning breakfasts were great, especially the waffles! Thank you all for everything.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad to hear that the small changes made a great difference to you. Thank you for your help rating us on Trip Advisor; so that others potential guest can see our value too. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Flo Vega ASSISTANT GENERAL MANAGER BEST WESTERN PLUS Hobby Airport Inn & Suites

"Love the updates"

5
21/04/2016

I already like this hotel as it is an excellent value and close to my customers in south Houston. I like it even more for the new breakfast items. And the fresh plantings and mulch make the hotel very inviting. The front desk staff are extremely helpful whether I need a forgotten item or need to figure expenses. And, I love my comfortable, clean bed. The staff and hotel make week long business trips much more tolerable and even comfortable.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Dear Pamela, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad to hear that the small changes made a great difference to you. Thank you for your help in spreading the word about your stay to other potential travelers by rating us on Trip Advisor. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Flo Vega ASSISTANT GENERAL MANAGER BEST WESTERN PLUS Hobby Airport Inn & Suites

"In the storm"

4
20/04/2016

We stayed at this hotel an extra night before departing Houston, due to the storms. The hotel allowed us to recheck into the room we had left and remain until our flight the next day. The staff remained calm in the midst of out of the ordinary circumstances. An off duty staff person brought us back from the airport after our flights were cancelled and there were no public vans available.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad we were able to accommodate your during this crisis here in Houston. Thank you for your patience. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Flo Vega

"Great Easy Stay"

5
19/04/2016

Experience was Great. Enjoyed my room, the breakfast, and how courteous all the workers are. Even have nice gym. I never stay at one hotel that offer me so much for cheap prices. I liked the microwave and refrigerator in all the room the nice lady say to me.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Flo Vega

"Clean and convenient close to airport"

4
15/04/2016

Just needed a room close to Hobby airport for my next day's flight home and this Best Western worked out beautifully. The staff are very friendly and helpful and the rooms are clean and comfortable. There is no restaurant on the premises or nearby, but they have a menu you can order from and get delivery right to the room. I did that and the food was fine (although a bit expensive). The breakfast in the morning was good and if you need a shuttle to the airport they can get one every half hour, but you have to let them know (only a few minutes in advance, though). All in all, I thought this was a good place to stay at Hobby and would recommend it.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our sincere apologies in regards to your vehicle; despite having staff on hand, surveillance cameras and police drive bys it was unfortunate that your vehicle was broken into. I will investigate what took place that date and see how else we can protect our parked vehicles. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great to sty..not to park"

3
14/04/2016

Our check in and room were great. They even packed a little grab and go breakfast for us since we were leaving before breakfast hours. Desk clerk went above and beyond, and even walked out to show us the most secure place to park our F350 while we were gone. Right under the light post, in front of the office, with 3 security cameras in the area. We felt quite comfortable about leaving our truck there for 3 days. Unfortunately, even though we took all the precautions, someone tried to steal it! Both door locks and the ignition were ruined and the stereo yanked out! Not the way we wanted to end our trip. It took 4 hours to get a big enough wrecker to take our truck home, and the staff at the Best Western was very gracious as we hung out in the lobby for hours.

bwphobby, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are extremely sorry for your vehicle. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Flo Vega

"Jacuzzi Suite....."

5
13/04/2016

This was a Great experience for me. The room was great, relaxing, Jacuzzi is big enough for two. Lady preparing breakfast was so kind. Breakfast was fresh. The receptionists were nice. Patricia was very busy, but still very helpful with restaurant info. The pillows are so soft. I will be back!

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are so happy to hear that you enjoyed your stay here with us at Best Western. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Flo Vega

"Great hotel close to airport"

5
12/04/2016

This hotel was clean and all the staff was very friendly. It's location is great. It's very close to airport and car rentals. It has a nice outside pool area. They offer express checkout which is convenient.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad to here you took advantage of all the attributes that make this hotel one of the best by Hobby Airport. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Trip 4/2016"

5
12/04/2016

This hotel is a great value close to everything and easy to get to from airport. It's not a far drive to beg stadium or the downtown area. The staff is friendly and willing to help with directions or recommendations for dining.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad to hear that you enjoyed your stay and that my staff went above and beyond to make sure you got safely to the location you needed to be at.We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Flo Vega

"Clean, Safe and Convenient"

5
10/04/2016

Walked in and made a reservation due to a bad experience at the Red Roof Inn, and we were able to get room 119 right away which guaranteed us clean sheets and bathroom. The receptionist was very understanding and listened to our complaints although it had nothing to do with their company, but seemed very happy to provide us with a clean room.

"Great stay at the Best Western Hotel"

5
02/04/2016

Was received by staff with big smile, after I told them that I was really tired and hungry after traveling all day they were quick to offer the local restaurants and even offer a ride to them I was really surprised. To me they had an excellent breakfast I made sure the cook knew. I would surely recommend this one to all.

"good location between NASA and the city"

5
29/03/2016

Pleasant staff, very clean, good breakfast, great location for a family trip to Houston. Comfortable beds. Our flight came in at night so it was a perfect location near Hobby. Very good value for the price.

"Good for us, bad for family with disability"

4
28/03/2016

Our room was fine, though there was a stale odor in it. Complimentary breakfast was really good both days. Nothing special, just normal complimentary food. The concern that I had was how the guest front desk clerk treated my sister-in-law. We were visiting for her to receive her chemo at MD Anderson. Her room request was for ADA. When she got her key, we all went up to the room and upon going in, saw that it was not ready for her. Anyone undergoing chemo or sick knows that it is tough to travel much less have to deal with problems with hotel room. We went back down from 3rd floor ADA room and advised front desk. Girl acting like it was an inconvenience for her to be bothered with this problem. Sorry lady it was an inconvenience for us, especially my sister in law to deal with this. The clerk actually had audacity to ask if my SIL even needed the ADA room. It was appalling.

"Great Stay"

5
23/03/2016

We had a great room. Everyone was friendly. Transportation to and from the airport was quick and on time. We really appreciate the shuttle for dinner. The breakfast was good and hot. The grounds were well maintained.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are excited to hear you enjoyed your stay here with us. We hope you will come back and see us again soon. Flo Vega

"Our stay"

4
20/03/2016

Arrived at airport and rented a car. Shuttle from car rental took us right behind hotel to pick up car. Once we got car we headed to hotel to check inn. It was early but thought we would take a chance. The desk waited on us right away and issued our room. We went in and turned the air conditioning on. We did not stay long as we were in town only over night so we wanted to see some of Houston. When we returned we settled in for the night. There was plenty of parking for being a Friday night. The bed was comfortable and the pillows were great. The room was clean but did have a slight odor from years of use. A little room freshener will take care of that. It was Good enough for what we needed. Breakfast in the morning was a hot breakfast. Has sausage eggs and sausage gravy. Also hot coffee and juice as well as all the other breakfast items. They had a waffle iron that was in the shape of Texas. They have a cruise package if you were going on a cruise out of Houston or out of Galveston. They provided transportation both ways with just one night stay. If you flew in or drove in that would be a deal. I would stay here again as it was worth it value wise and service wise. As others had said, there is no food near the hotel. But with a car there were plenty of places within two miles. The room did have a microwave and a fridge.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad you enjoyed your stay. We hope you will come back and see us again soon. Flo Vega

"Shuttle was horriable"

2
20/03/2016

When I called the hotel for the shuttle, I was told it would take 10 minutes. After waiting half an hour, I called again and was told 5 minutes. Only after an additional 15 minutes (a total of 45 minutes) did the shuttle actually showed up. The driver/front desk did not offer an apology/explanation and were unwelcoming. Will not stay at this hotel near a dump again.

"Best breakfast ever"

5
19/03/2016

I have stayed at several Best Western Plus hotels in the Houston area for the past 3 years for business. This hotel offered a ham omelet along with diced potatoes. Although the hotel is near Hobby airport, I did not hear any airline flights after 11:00 pm.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad to hear you enjoyed our omelet. We hope you will come back and see us again soon. Flo Vega

"Clean and OK for a single nigt"

3
12/03/2016

The staff was very nice and the breakfast was good to OK. The lobby is clean but the second floor is dated and there is a bit of a smell. The bed was comfortable and the AC worked. It's by an airport so the plane noise is REALLY loud. I wasn't worried about the area at all. And I would've definitely walked to the nearby gas station if needed. I'm a police officer and I have a sense of these things.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Flo Vega

"CAUTION: GOOD HOTEL BUT.... SOME STAFF NOT!!"

3
07/03/2016

Hotel staff working @ 2:45pm Saturday, 2/27/16 should be immediately fired!! Rooms not ready for several hours AFTER 3pm (3pm check-in stated on their website). A 2nd hotel check-in clerk 1 1/2 -2hrs later was FABULOUS!! She immediately looked for solutions even though rooms STILL NOT READY! She was professional, efficient, caring & most helpful!! GIVE her a RAISE!!

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for taking time to rate us on Trip Advisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. My sincere apologies that one of my staff treated you disrespectful. I will look into this matter immediately. We hope you will come back and see us again soon. Flo Vega

"Hotel Review"

4
06/03/2016

Always clean and accommodating. with late check in. They do their best if an early check in is required .Airport shuttle. Morning breakfast average continental .Nice staff, small work out area ,pool and laundry

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for taking time to rate us on Trip Advisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Flo Vega

"Very Pleasant Surprise, so clean"

4
06/03/2016

I am a hard to please traveler, must have clean hotel. Coming from NC with no idea where to spend the night before my cruise, I had to depend on reviews. This one did not disappoint. The hotel is clean, and the beds are very comfortable. Prices are very good and staff friendly.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for taking time to rate us on Trip Advisor. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am so glad that we were able to exceed your expectations. We hope you will come back and see us again soon. Flo Vega

"Haven't even checked in yet"

1
05/03/2016

Like the title says i have not even checked in yet (will add to review once i get to room). After being on the road almost 5 hours I arrive at the hotel hoping for an early check in (i have checked in early at BW before). I approach the counter asking if I would be able to check in early, the young lady in a voice that sounded like she would rather be somewhere else says "no you cant. We dont do early check ins". I informed her i had spoken with someone last night and they told me i would be able to and her response was "she lied. We dont do them". So i asked what are some local places i can go to so i could waste time and she says with that pissy attitude "you can go eat or you can go downtown thats where you can go". I sure hope the rest of my stay is better than this.

"Great Place to Stay and Park Your Car @ Hobby Airport"

4
02/03/2016

Very conveniently located to the airport and great place to stay if you have an early morning flight. Hotel has been remodeled recently so don't let the exterior deter you. Clean. Promptly took us to the airport and picked us up upon our arrival.

"Taking a cruise"

2
01/03/2016

The hotel is very dated and in need of remodeling. They cater to cruise line guest, but offer no restaurants or bars on site or nearby. Located in a shady neighborhood for walking to find food. The lighting in the rooms is very dingy. Only one ice machine located on the first floor. I felt like I was in the worst level of hotel available. Picture on the website does not even look like the same hotel I stayed.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Dear Sharon Rose, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations in reference to your stay here with us at Best Western Hobby Airport. Our since apologies that you and your guest checked in after our 6pm dinner shuttle had already dropped off guests at local area restaurants. As stated on our web site there are several restaurants that are within walk-in distance. I am sorry that you apparently were not aware that Taco Cabana, Denny's and Jack-in the Box were all within 2 and a half blocks from the hotel. Besides we offer an in room menu that delivers to the hotel from local area restaurants. My sincere apologies regarding the neighborhood being shady; but we are right off one of the busiest streets in Houston full of airport traffic; this is something that I cannot change. However we gladly inform our guest about renting a car for the day to get around better in Houston. I would like to inquire more about your room concerns about being out dated and unlike the web site. The pictures on our site were taken less than a year ago by Google. They are the most current pictures of the hotel. I am sorry if you see the hotel in a different light. I agree that we might need a bit of small remodeling due to guests ware of the rooms; however this hotel was fully converted in October 2013. Your satisfaction is important to us and we would love to hear additional feedback from you to help implement additional improvements to ensure we offer a better experience for you and our future guests. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 713-943-2700. Flo Vega

"NOT the hotels fault....but..."

2
29/02/2016

My daughter and I satyed on a long weekend trip to HOuston on Feb 27 for a few days. POSITIVES: The staff was very nice, informative and helpful. LOCATION: Perfect, close to airport and main streets, ROOM: Basic but clean, no resturant the local delivery takes over an hour, get a car dont rely on a cab service. SHUTTLE: to and from airport on time no problems. HUGE ISSUE: The tYPE of people staying here seem to be questionable. At 2:20 a.m. the couple in the room next to use decided to have a night long "marathon". Even though we knocked numerous times on the wall, they kept that headboard banging til 8:30 a.m. ! WHAT stamina! in the middle of this just as I thought we may fall asleep, at 6:22 a.m. our room phone rang, I answered and it was a man staying in a room to the other side of us, he said too cheerfully, " HI did y'all call me? aren't you in the room next door to me?" WTH,( stalker) I hung up on him after chewing his butt off. Due to these things I will NEVER ever stay here again not even if it were free with a paid rental car. Spend the extra money and stay elsewhere.

"What shuttle service?"

1
26/02/2016

Really three calls to the hotel and over a 30 min wait for a 5 min drive?? Then slow front desk service because they are training a new person on a Friday night? Save yourself some frustration and stay somewhere else. There are other hotels close by and I saw their shuttles come by multiple times.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
My sincere apologies regarding your concern about the shuttle service you experienced at the hotel. I would really like to reach out to you because I would like to improve the service provided to our guest by our contractors. In regards to training being slow, I understand your frustration but do not have enough information regarding your reservations to go back and see about finding a solution. Please feel free to reach out to me at your earliest convenience either via email at [email protected] or via phone at 713-943-2700. Flo Vega

"Houston Trip"

4
25/02/2016

The hotel was clean, staff friendly! An issue with the shuttle service to airport i showed my itienary to the driver he dropped me off at the wrong terminal insisiting he was right! This caused us to have to change terminals which was very tramatic for me and my 3 year old grandchild, we were put in a very vunerable position which scared and upset my grandaugher she was crying and terrified very bad

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Dear Joan, I am extremely sorry for the shuttle service issue you encountered. I will definitely be speaking to our contractor regarding your unique situation. Please except our apologies for the inconvenience you received. On another note, I am very glad to here you enjoyed your stay here at the hotel and that our staff showed you and your family our Texas Hospitality. We hope you will give us another chance to make things right. Hope to see you soon. Flo Vega

"We would stay again."

5
22/02/2016

We flew in the night before our cruise out of Bayport. Shuttle was quick from the airport and free. We ordered Pizza Hut pizza online while we had a layover in St. Louis to be delivered shortly after we arrived at the hotel.....and it all worked out great. The hotel had paper plates and a nice area for us to eat in the lobby. The hotel also has a little "store" where you could purchase soda, snacks, etc. Breakfast was decent - no complaints. We were not there long but I would stay again if we ever flew into Hobby again.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for your kind words regarding your stay here at Best Western Hobby Airport. We strive to be able to accommodate all our guest with a couple of free an added amenities. I would love to hear how we can wow your breakfast experience for your future stay. Until then stay safe and we hope to see you soon. Flo Vega

"Comfortable stay using points"

5
21/02/2016

Stayed night before cruise out of Houston Bayport Cruise Terminal. Warmly welcomed and given choice of floor to be on. Took room on 1st floor so no need to use elevator. Hotel lobby and room appear to have recently been updated. All looked good and was very clean. Bed very comfortable. Cooling system in wall which always mean you hear the compressor come on/off. Had good sleep. Enjoyed a very good breakfast. Had waffles, cereals and eggs and sausage to choose from. Parking was close and free. Hotel has shuttle to/from Hobby and also to Bayport Cruise Terminal.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Bob, for staying with us and raving about the wonderful stay you had here at Best western Hobby Airport. Please remember to take advantage of our cruise packages to Bayport and Galveston. This package includes transportation to and from the airport, to and from cruise destination and your room for the night. We look forward to seeing you soon. Flo Vega

"decent airport hotel"

3
18/02/2016

perfectly fine for what i needed - clean, safe place to sleep for decent price. staff is above average, hotel is fairly quiet, rooms are clean (if a bit dated) and spacious. throw in free wifi and breakfast and can't go wrong for the price.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
My sincere apologies for failing to meet your expectations. We value your feedback and will continue to revamp our products in accordance to their wear and tear. I am glad that you found our staff hospitality above the industry average. We hope you give us another try soon. Flo Vega

"Amazing Pillows"

5
15/02/2016

Staff was Great. Beds were so comfy, and the pillows were AMAZING!! Your head just soaked right in. Clean rooms. The breakfast was good, especially the fact is was free. Smoke Free. The best part of it all......we didn't have to pay to park our car there the 6 days we were out of town.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Jennifer, I am very glad you enjoyed your stay here with us at Best Western. We strive our hardest to accommodate each and everyone of our guests. With all our complementary amenities there's no way to go wrong staying with us . We hope to see you soon. Flo Vega

"Very comfortable"

4
06/02/2016

This hotel is a good value. I had a clean, quiet, comfortable and spacious king suite for a two-night stay. The hotel staff is efficient and friendly. The location is convenient. Breakfast could be more generous. But, I will definitely be back.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Good day Ken, We would like to thank you for staying with us here at Best Western. As always we value your feedback. I would love to hear your ideas regarding improving our breakfast for you and our future guests. Thank you for your time in acknowledging our service and raving for all future guests to see that they will be taken care of with our outstanding Texas Hospitality. Please don't hesitate to reach out to me at 713-943-2700 or via email at [email protected] Flo Vega

"Fun"

4
05/02/2016

The rooms were pretty good. The same as the last time we stayed at this hotel. They have a good breakfast and Ashley is pretty awesome. She gave me everything I needed, quickly also. There was one girl working there though that didn't have such a great attitude. She seemed like she was just there and only concerned with getting us out of the lobby. I work for best western also, I know that you kind of just have bad days but, I try to never convey that to the guests. When I stay as a guest, I like to be treated as one.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback means a lot to us here at Best Western. We would like to thank your for the spare time you spent on letting everyone else know about your stay. I would like to inquire a little more about your check-in and check-out process; would you mind staying in touch with me. We believe that all guest including those visiting employees; are valuable guests to our hotel. I would like to sincerely offer my apologies that one of my staff did not extend that courtesy to you. Please rest assure I will resolve this issue. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Close to the airport, convenient"

5
02/02/2016

We were going on a cruise and we always like to arrive a day early so we don't miss the ship because of a flight delay. This hotel was close to the airport and the shuttle was quick and easy. Even though we were close to the airport we were not disturbed by air traffic noise. They have several food options that can be delivered right to the hotel which is nice so we didn't have to go out and look for dinner. The breakfast was adequate, not gourmet, but great for a free hotel breakfast.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback means a lot to us here at Best Western. We would like to thank your for the spare time you spent on letting everyone else know about your stay. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Hobby Stay"

5
25/01/2016

The hotel was very clean up to date. The staff was sharp and check in was a breeze. The room was very nice with well lit restroom. I will stay again. The breakfast was fresh and tasty. I will stay there again

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your feedback means a lot to us here at Best Western. We would like to thank your for the spare time you spent on letting everyone else know about your stay. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Vacation stop"

5
24/01/2016

Use Best Western by Hobby Airport Houston for stop on way to our cruise. Clean, comfortable and friendly service..Good low rate and breakfast included. Spotless room & good free shuttle service from aiport

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you so much for your survey. This means a lot to us here at Best Western. We thank you for the extra time spared on us to let everyone else know about your stay. We hope you enjoyed your stay and look forward to seeing you again. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Start of a Cruise Vacation"

5
20/01/2016

We stay at this hotel the night before we caught a plane to Ft. Lauderdale for a cruise. We were very happy with the room and the service that we received while here. I would recommend this hotel to anyone and will stay there again.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could to exceed your expectations. I will inform them on what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Excellent service"

5
19/01/2016

Staff was helpful and friendly. Room was lovely. Liked the convenience of being able to back up our car to the patio door to unload. We were tired and this was our last stop so not having to unload and cart it down to the room was a nice surprise. Would have been nicer if, like most Best Westerns, the breakfast was included.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at a Best Western hotel here in Houston. I am glad they exceeded your expectations. However, I believe that you possibly stay at a different location here in Houston. Our hotel is interior corridor so we have so patios. Also our location offers a Hot Full rotational breakfast. I am glad you took the time to acknowledge our brand. Flo Vega Best Western Plus - Hobby Airport

"Great Stop over Hotel"

5
18/01/2016

We enjoyed our one day stay at the Best Western. The people were so friendly and helpful. Also, since most of Hobby Airport Hotels are not near restaurants or stores, this location has a nice selection of food items for purchase and also sundries. Was a big plus arriving in Saturday night when even things at the airport were closed.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could to exceed your expectations. I will inform them on what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Flo Vega

"Great staff"

5
18/01/2016

I enjoy visiting this hotel to relax and unwind before a day of travel. The staff are so nice and helpful. They great you every time you walk in the door. Great customer service. I enjoy the experience.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could to exceed your expectations by providing you our Texas Hospitality. I will inform our staff on what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Flo Vega

"Serene Environment and Excellent customer service "

4
12/01/2016

I and my husband visited this hotel in January 7 2016. It is a nice hotel to lodge in if you are in Houston Texas. It has a nice location, accessible to everything and the staff are very courteous and and friendly. They also offer complimentary breakfast buffet which is an added advantage.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could to exceed your expectations regarding your stay accommodations and the service provided to you by our staff. I will inform them on what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Flo Vega

"Great Value"

5
12/01/2016

obviously recently renovated. Was much nicer than I expected for the price. Great Value. I would stay again here for sure. I was surprised when the room had a couch, refrigerator, and microwave. Great value.

"Medical Appointment"

5
12/01/2016

We normally stay at the Best Western in Houston on Main at the Medical Center, however, they were sold out. We took a chance and stayed at the Best Western near Hobby Airport. After an exhausting day at Texas Children's Hospital we were ready to unwind. We were somewhat skeptical being so close to the airport with all the traffic, but we were surprised. The hotel is conveniently located near I-45 and Beltway 8 which was great for us. The room was very comfortable and the staff were great. We always request extra towels because our daughter has special needs. When I arrived at the desk, the clerk immediately provided me the extra towels without having to ask her. Most hotels won't even do that. Our room faced the airport, but I couldn't even hear the noise, so we slept great. We did not get to try the breakfast since we woke up late, but check out was a breeze and the staff were very courteous and professional. Lots of places nearby to eat so you don't have to fight the traffic.

"Visit to Houston"

4
11/01/2016

Typical chain style hotel close to Hobby airport with convenience to the Museum District and Johnson Space Center. New and well staffed with comfortable and quiet rooms. Breakfast area is small but nice and food is average.

"Great stay for small business trip"

4
05/01/2016

This Best Western location has an awesome staff that will make sure your stay will be as smooth and comfortable as possible. I will for sure continue to stay at this location whenever I am flying into DFW.

"Wonderful Staff"

4
04/01/2016

We were loooking for a place to stay close to Hobby airport which also provided tranportation to the cruise terminal. This hotel fit the bill. It is very close to Hobby, and the tranportation they provided to the terminal was great. We found the staff to all be exceptionally helpful. Nothing outstanding about the hotel, but it was fine.

"Friendly Staff/Great Location"

5
02/01/2016

The staff were extremely friendly and helpful. The best part for us was that it was literally across the street from "The Parking Spot." They also provided us with a quick grab and go breakfast that had everything we needed.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could to exceed your expectations. I will inform them on what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I would really like your assistance by letting us know some of your ideas to spruce up the exterior appearance of our hotel. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Flo Vega

"Great customer service"

5
29/12/2015

I flew into Hobby airport late in the night around 1am and called Best Western Hobby to notify of my late arrival. Michael at the front desk was extremely helpful and made sure that the shuttle would be ready to pick me up from the airport knowing that I would be extremely tired. Both Michael and the driver made everything smooth and stress-free for my checking. Would highly recommend this place for its excellent customer service!

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that Micheal and our shuttle driver teamed up to exceed your expectations. I will inform them of what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We pride ourselves in providing all our guest outstanding customer service and a product to rave about. Thank you for your acknowledgement of the services we provided to you during your stay. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"N/A"

5
28/12/2015

The staff was awesome. When I arrived to check in the staff was not able to find my reservations on the computer. After a 5 to 10 minute wait she found it. She offered me a discount for the misunderstanding. The rooms were nice and clean.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. My sincere apologies for the misunderstanding regarding your reservation. I am glad to hear that our staff was able to take care of you and exceed your expectations during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives them great pride to get a review where they are being acknowledge. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Nice suites, close to hotel."

4
27/12/2015

Very convenient with free shuttle from hotel. The staff at the front desk was very competent and polite. I would stay here again. It was not close to the port, but I was able to get a ride for about $30.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to know that you enjoyed your stay here with us at Best Western Hobby Airport. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I would really like to inform you for your future stay that we offer a Houston Port and Galveston Port Cruise Package. These packages no include transportation to and from Hobby Airport, to and from cruise terminal and your hotel stay as well. Please call hotel to inquire or book online. Thank you, it gives us great pride to get a review where we are being acknowledge for the product and services we provide and the integrity of our brand. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700..

"Good value."

5
27/12/2015

This is a good value stay for those going to or from a cruise. The rooms are very clean, and the front desk staff friendly and helpful. Free hot and cold breakfast included. Complimentary shuttle bus to and from the Hobby Airport that's just minutes away. Highly recommended.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could to exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives us great pride to get a review where they are being acknowledge for our superb hospitality. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"N/A"

5
25/12/2015

The staff was not able to find my reservation in the computer, but when she did find it she apologized and gave me a discount for the misunderstanding. I forgot my gift bag and housekeeping turned it in although it was nothing expensive in it.The rooms were clean. Breakfast was good.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could to exceed your expectations. I will inform them on what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives us great pride to get a review where they are being acknowledge. My sincere apologies regarding the mix-up regarding your reservation; however I am glad that we were able to accommodate you for the inconvenience you experienced. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Definitely recommend "

5
21/12/2015

My family and I were flying out on Christmas vacation, so we stayed at this hotel. They have a free shuttle that runs every half hour, so it was extremely convenient for us. The hotel concierge were very professional and friendly. The facilities are extremely clean. I'm very picky about where I stay. Since we had to be at the airport at 5 in the morning, we left before breakfast was made. They made each of us a breakfast bag. If we were to ever need to stay in a hotel again by Hobby, this will be it

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could to exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives them great pride to get a review where they are being acknowledge. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Amazing staff!!!"

5
19/12/2015

We stayed here before a cruise. The cruise departure was delayed and we had to stay an extra night. They kept our rooms as we waited for updates. They were pleasant at every inquiry despite many, constant inquiries. Gave a "discount" for the additional day. Although in watching the rate changes, it's evident the balloon their costs on cruise weekends as their hotel fills with cruise passengers.A special kudos to James, who presented as the shuttle driver, though it seems he wears many hats.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that we exceeded your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives them great pride to get a review where they are being acknowledge. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Convenient to Hobby Airport"

4
19/12/2015

I had an overnight lay over on my way to and from Cancune. After researching Hobby Airport Hotels on Booking,com, I chose the Best Western. The hotel provided fast 24hr shuttle service, breakfast, and very nice accommodations The first night I stayed there I received an exceptionally good price/value. However, the price on the return lay over was $40 higher, probably because I didn't book in advance. Not a great value but still a nice stay..

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that we were able to exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives us great pride to get a review where we are being acknowledge. Our apologies regarding the price you paid however, our rates fluctuate according to the market as well as our occupancy. For matching rates from our competitors please contact hotel directly. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Great Customers service"

4
18/12/2015

I want to thank the staff for there wonderful attention, there patience(I had 10 rooms) and cleanliness of all the rooms. The breakfast was hot, varied and good. I especially loved my Texas waffles(I sent pictures out to family and friend of it)Staff including Myself where there from 1 month to as little as 3 days. My bill was done correctly and I was never made to feel like a bother when I needed to get updates if someone came in or checked out. We as a Group will definitely be back.Also the free shuttle to Hobby was very convenient. I didn't know I could also be picked up at airport but now I know for the next time.Thank you DR Euro Auctions USA

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything she could to exceed your expectations. I will inform them on what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives us great pride to get a review where they are being acknowledge. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Good hotel!"

4
14/12/2015

This is quite good hotel and we liked it. The only problem was the WiFi is quite slow (not always, though) and the breakfast is poor (just a standard not edible junk). The rest was OK, we even had a large Jacuzzi in our room, which is unusual.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could to exceed your expectations. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I would love to hear your suggestions on improving our breakfast. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Very helpful shuttle to Hobby"

4
13/12/2015

I checked into this motel for one night--really just part of a night--because my flight left at 5 am, which meant I had to get up and be at the airport no later than 4 am. So I was too early for breakfast at the motel. The room was fine, with good lighting and wi-fi. The desk clerk was helpful, in calling the shuttle driver when I needed to be picked up.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could to exceed your expectations.By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives us great pride to get a review where they are being acknowledge. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Politeness Respectful"

5
12/12/2015

The front desk clerk was outstanding Cyndy was espectacular for getting our reservation done fast the shuttle was fast on bringing us to the hotel. Room was clean and neat. Even though there are no restaurants around the hotel the menu had good food.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could to exceed your expectations. I will inform Cyndy on what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We have now implemented a dinner shuttle that leaves hotel to local restaurants at 6pm. It gives us great pride to get a review where they are being acknowledge. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Excellent Service"

5
11/12/2015

For being an airport hotel in Houston, I was not expecting much. Especially since I stayed with a competitor just a week before. However, when you walk in this hotel is updated, clean and very friendly. The room was clean, the bed is super comfortable (and I am very hard to please on hotel beds). The front desk and manger were very helpful. I am looking forward to my next stay.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could to exceed your expectations. I will inform them on what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives us great pride to get a review where they are being acknowledge for the product and genuine service we provide. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Terrific Stay"

5
11/12/2015

First off, I would like to say the Staff was wonderful. Ashley checked my wife and I in. She was able to check us in 3 hours before our check in time. She was so helpful with all of our questions. The beds were like sleepy on clouds. Breakfast was good, but eggs are dry. The maids are great too.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could to exceed your expectations. I will inform Ashley on what a great job she did during check-in process. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives us great pride to get a review where we are being acknowledge on the service we provide to our guest. I am sorry about those eggs and look for a solution to your concern. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega Flo Vega

"One Night Stand"

4
11/12/2015

Coming back from Belize we had a one night layover. The BW was really close to Hobby, less than 10 minutes. Shuttle ran every 1/2 hour (we caught the 4:30AM). Room was clean and quiet. Ordered pizza from local since we got there late. Nice place for an overnight and price was reasonable, less that $100.

"Great layover option "

4
09/12/2015

I had a 9hr layover and decided on the hotel option in lieu of trying to sleep in the inconvenient benches with arm rests. Free pick up, drop off, breakfast, a nice modern roomy clean room and a chance to shower totally beat airport bench.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could to exceed your expectations. I will inform them on what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives us great pride to get a review where they are being acknowledge. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Great Value - Nice accommodations"

4
07/12/2015

I was pleasantly surprised with the nice room, comfortable bed, clean & updated lobby and bathroom. In-room fridge & microwave was a nice plus too. Breakfast could have been better with scrambled eggs instead of the egg white "patties" and the patty sausage wasn't browned or hot enough but the rest of the breakfast, including biscuits & gravy & healthy fruit & yogurt, juice, waffles, etc was a very nice bonus to the room. Good price and great value. VERY close to Hobby airport with easy access in/out of hotel. Staff was helpful and welcoming.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could to exceed your expectations. I will inform them on what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We offer a rotational breakfast; which allows us to change up our breakfast daily. This ensures our guest do not eat the same combination of food twice during their stay.It gives us great pride to get a review where they are being acknowledge. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700.

"one night stay"

4
02/12/2015

if looking for a hotel to stay for the night or two this would be the place. hotel staff very friendly and helpful, rooms seem a little older but beds are very comfortable with no bed bugs. the breakfast was nice as they give you eggs and toast and cereal as well as Danish. all in all I would recommend this to anyone wanting a clean place to stay at a decent price as well as being close to the airport.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did everything they could do to exceed your expectations. I will inform them on what a great job he did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives us great pride to get a review where they are being acknowledge service and product we provide. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. Flo Vega

"Best western overnight"

4
30/11/2015

It was the best way to be close to the airport for an early flight. Ideal for three day parking. Spend three days in Las Vegas and came back and found my car intact. Ample parking space without parking to close to another park. I plan on using this facility in the future. The service and the receptionist was great and very helpful.

Best Western Pl... H, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you very much for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that my staff is doing every thing they can to exceed your expectations. I will inform our staff and let them know what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives us great pride to get a review where they are being acknowledge. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700.

"Good for pre cruise stay"

4
29/11/2015

We were taking a one way cruise out of Galveston. The shuttle from the airport was very good. Room was definitely musty. It was terrible but it was there. I wish they can do something about this. Otherwise the room is nice and breakfast was good. They let us take the shuttle and just pay for one way where the other hotels wouldn't let us do this. So that made the stay well worth it. I would do again if sailing out of Houston.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you very much for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. My sincere apologies regarding your room. I am currently looking into the matter and ways to resolve the issue you encountered during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I would like to inform you and others as well that we provide a shuttle packages going that include shuttle to and from airport, to and from ports, and your hotel room. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"airport travel"

5
25/11/2015

Great place to stay if you are going to the airport. Staff was friendly and helpful. We only stayed one night and got up to early for the breakfast. The shuttle was in time. Would stay agin if needed.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you very much for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that my staff is doing every thing they can to exceed your expectations. I will inform our staff and let them know what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Love best Western"

5
25/11/2015

I loved my stay, the staff were all great, friendly and very courteous. Our room was all I expected , comfy bed, jacuzzi melted my stress away. I alway recommend Best Western to all my friends and family. When I travel I always stay at the Best Western.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you very much for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that my staff is doing every thing they can to exceed your expectations. I will inform our staff and let them know what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives us great pride to get a review where they are being acknowledge for the hospitality we provided to our guest during their stay. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

"Good location near Hobby-"

4
24/11/2015

The location offers free hot breakfast and free airport shuttle service (24 hour I think). The staff was helpful, the room, clean, and the wifi available. Perfect for what we need when traveling in and out of Hobby.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you very much for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that my staff is doing every thing they can to exceed your expectations. I will inform our staff and let them know what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.y. It gives us great pride to get a review where we are being acknowledge for outstanding service we provided. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Flo Vega

""Night before cruise""

5
24/11/2015

Houston is a very large spread out city--this one is close to the Hobby airport and very convenient to the seaport. Staff was friendly and helpful. Breakfast in the morning was nice because---no restaurant are close.

"enjoyable"

4
23/11/2015

a very pleasant check - in with your experienced employee but the new hire (male ) needs a lot of help. other than that our stay was very pleasant and had a good breakfast with excellent service each moring

"Super staff, great location"

5
19/11/2015

My 82-year-old mother and I stayed three nights during a visit to see the Rothko retrospective at the Museum of Fine Arts, Houston, and to catch Eugene Onegin at the Houston Grand Opera. Its easy distance from the airport (we used the BW shuttle) and good value (especially as compared to hotels downtown) were selling points for us--we just used Uber to get around and couldn't have found a better home base. The staff were helpful and kind to us both, the all-day coffee was great, and our room was clean and quiet. Thanks, Best Western!

"Service at registration was top notch!"

5
18/11/2015

My wife and I stayed at the Best Western Plus near the Hobby airport in Houston,Texas. The room is as expected with those amazing beds (another story). What I want to highlight was Ashley who was at registration. I explained we were on a 6am flight the next morning. Without hesitation, she said they would pack a breakfast for us to take with us. This kind of unsolicited service can be rare for travelers. This is why we stay at Best Westerns as often as possible. Thanks, Ashley!

"Quick place to hop from airport"

3
17/11/2015

This hotel is very close to hotel and rent a car place. Neat clean room to stay for one night. I came here very late in the evening and left early in the morning. Quick pick up and drop service to airport.

"Clean, close, comfortable"

4
14/11/2015

We spent one night here before a cruise. THE hotel was close to the airport. There was a shuttle, great room and a good breakfast. FAR superior to our first experience in Houston. Makes cruising out of Galveston a much better experience!

"Lost tabletin room..."

5
14/11/2015

Room was excellent. Leaving my business tablet there and calling back the next day to check on it was unsatisfactory. All I could get was recodrings. Very poor. Many confidential and personal information was on this business tablet.

"Clean, comfortable & close to airport"

5
11/11/2015

Very quick pickup from airport. Called hotel for pickup and hotel staff was very good with directions as to where to meet shuttle. Room was clean, comfortable and very quiet. We arrived very late but check in was quick and efficient. Breakfast in morning was well stocked with a nice variety. Will definitely stay here again.

"Very convenient"

5
11/11/2015

The rooms were clean, and a nice size. The hotel is very convenient from the airport and to get to the Houston Space Center. Staff was friendly. The included breakfast was good. Free wifi and free parking. Also, easy access to major roads. We were there for leisure travel.

"Nice hotel, great staff"

5
11/11/2015

Everything you would want for an airport hotel. I was traveling alone with my 3yr old, and the staff went out of their way to make my life a little easier. I was able to park my car at the hotel while we traveled (first 7 days free) and get a shuttle to and from the airport. Even though the hotel was busy both nights we stayed, we never heard anyone else once in our rooms. Hot breakfast was great-omelets and Texas-shaped waffles were a hit. They even had free cookies at the desk and the front desk lady let me take a whole plate up to our room for late night snacking. Rooms were very clean and cleaning ladies were friendly. Great experience. Will be staying here again.

"CLEAN, COMFY, GREAT"

4
10/11/2015

If you are looking for great prices, good hot breakfast, super clean rooms, free parking and hotel shuttle!!!!!! I was not expecting this great of room from anything other than the Omni which is where I stay!

"Close to the airport"

5
09/11/2015

Rooms were clean and looked nice. Close to the airport which made things very easy for me and my colleague to get in and out. Not much selection as far as good restaurants but we weren't very far from 45 to get to some reputable ones. Parking was well lit and available. Staff was very helpful and was able to match a price I saw online which saved me $10, that was nice of her to do.

"Very convenient to Hobby Airport"

4
07/11/2015

This hotel is very convenient to Hobby Airport and the shuttle runs every half hour which is great. The breakfast buffet is not fancy but has good variety. The rooms are quite and nicely laid out. It is a convenient place to stay when you shuttle from Bush International.

"Decent"

3
05/11/2015

This was a nice hotel. Nothing spectacular. Great location, close to a highway, Hobby airport, some great restaurants. Good amenities and very friendly staff. I never made it down in time for breakfast so I can't comment on it.

"On way home"

3
01/11/2015

Even though we were only staying 1 night I was fairly happy in that the staff was nice and that they ake sure there customers are taken care of,the rooms seem a little old but they still are very clean. Would recommend this hotel to anyone passing thru.

"Good service, decent airport hotel"

3
01/11/2015

We stayed before our cruise after flying into the Hobby airport. The shuttle was quick once we called. The room was not as clean as I would have liked. The carpet in the room looked stained (blood?) in some part by the washroom and the skirt on the bed looked like it had not been washed and I will not describe what it looked like. The showers were nice with a wide curtain. The air conditioner will not shut off even when you turn the power off. It keeps going so we had a chilly night. Breakfast was a decent breakfast. No restaurants nearby if you do not have a car. But Dominos and Pizza Hut deliver. No problems with checkin or checkout. I would stay there again but only for one night.

"very good"

4
29/10/2015

We were at the air port and didn't hardly hear the air planes. that is nice. We slept very well. The bed was comfortable. the room was large and had plenty of space, the employees were very courteous.

"Great place to stay near Hobby"

4
26/10/2015

Very easy to get to from the airport; near I-45; clean, quiet and comfortable rooms; better than average breakfast; pleasant staff; ample parking. Cannot comment on how well suited this facility is for families, I anticipated very good.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Michael, very much for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that my staff did every thing they could to exceed your expectations. I will inform the staff on what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives us all great pride to get a review on Trip Advisor where we are being acknowledge on a great job done. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon.

"Home away from homw"

5
23/10/2015

Love staying here good quality customer service very friendly staff I would recommend this hotel. I've stayed here alot and I'm always greeted with respect and honesty... As far as the staff here they treat me like family and even the free breakfast is awesome...

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Mr. Dante very much for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that our staff did every thing they could to exceed your expectations during each of your stays here at Best Western. We have enjoyed your company and as you know our doors will always be open for you. We thank you for giving us the opportunity to build a lasting family relationship with you and your guests. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon.

"Location"

4
22/10/2015

I stayed here for two nights, the hotel was very convenience to where I wanted to go. The staff was very helpful. The breakfast was good. I will stay here again when I come here nexy time. good good good good good good good

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you Mr. Minghui very much for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that my staff is doing every thing they can to exceed your expectations. I will inform our staff and let them know what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It gives us great pride to get a review on Trip Advisor ; where we are being acknowledge on the quality of service being provided. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon.

"Good Stay!"

5
22/10/2015

This Best Western was comfortable and beautiful. I would definitely stay here again. Access to the airport is excellent...breakfast was good. The best part? the hotel's cleanliness! The warm evening cookie topped it all off!

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you very much Lillaana for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that my staff is doing every thing they can to exceed your expectations. I will inform our staff on what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I would really like you for acknowledging our service on Trip Advisor. It brings us great pride to get an exceptional review from our guests. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon.

"Overnight Stay"

5
19/10/2015

Great location near the Houston Hobby airport. Staff is very friendly and accommodating. Rooms are clean and comfortable. Breakfast is very good. Parked the car at their hotel. No charge up to 7 days. Saves money on parking at airport.

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you very much for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that my staff is doing every thing they can to exceed your expectations. I am also glad to hear that our guests are taking advantage of the complimentary amenities being offered here at Best Western. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It brings us great pride on getting a review that acknowledges the type of service we provide. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Great place to stay"

5
16/10/2015

We've stayed here twice and have been very satisfied. We accidentally left a credit card and received a call right away! They were so helpful!! Nice rooms, a courteous staff, and a nice free breakfast!

Best Western Pl... H, General Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Thank you very much for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. I am glad to hear that my staff is doing every thing they can to exceed your expectations. I will inform our staff regarding what a great job they did during your stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I would really like to thank you for coming on Trip Advisor and complementing not only our staff but our establishment on the great customer service that was provided for you during your stay. It brings us great pride on getting a review that acknowledges the greatness of our service. Thank you again for choosing to stay here with us at Best Western; we hope to see you soon. If I can be of assistance in the future, please don't hesitate to contact me at 713-943-2700. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Ok hotel but poor service and outdated rooms"

1
10/10/2015

Stayed only one night for a few hours and the public areas are decent, but room smelled musky upon entering. Left following day and left an item in the hotel's lobby and called the hotel 1 hour later, but their phones lines were down? Even called their 888 number and they also informed us the property's phone lines were down so there was no way to communicate with the hotel. When we finally got through - 5 hours later - the hotel said they couldn't find our item. If their phone lines were working, chances are the item would have been found. Hard to believe anyone would want to steal someone else's clothing item, but this was the case at this property. Next time will stay at a more reputable hotel brand.

Best Western Pl... H, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Dear Guest, I would like to apologize to you for the hotel lines being down, unfortunately there was a power outage that left our area without electricity and telephone service for a while. After you were able to get a hold of us we review the cameras looking for your coat but we were not able to see it anywhere in the lobby, the high chairs you mentioned are at Frond Desk and camera view but we did not see any unattended items in that area.

"Not worth it"

2
29/09/2015

Overall would not recommend. Room smelled musky and like mildew and we never got used to the smell. Toilet did not flush so that was unpleasant. The hotel appeared fine and clean, but the rooms were not.

Best Western Pl... H, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Dear Guest, On behalf of our entire team I would like to apologize to you because of the musky smell in the room, the humidity levels this year were higher than usual an we experienced odor in some of our rooms, we located the problem and we are taking care of it. We also have been doing deep cleaning that includes the carpet and the ac units. WE appreciate it the opportunity you are giving us by telling what you did not like about the hotel.

"Clean, Modern, Sound-proof Hobby Area Hotel"

5
28/09/2015

Clean modern hotel, with good prices, near Hobby Airport that has such good sound proofing you never hear planes in the room. Only beef: a tiny swimming pool. Otherwise, good, helpful staff; nice lobby area; clean rooms.

Best Western Pl... H, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Dear Guest, Thank you for your review and for sharing your experience with other travelers, your comments help my entire staff to keep up the good work. If you come back to Houston please come back and see us.

"The best breakfast"

5
28/09/2015

The breakfast buffet at this hotel was the best we ever experienced in all our travels. They presented different meats, waffles and a variety of eggs which change from day to day. A refreshing experience fro the same-o, same-0 of a majority of hotels.The staff was very helpful and accomodating.

Best Western Pl... H, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Dear Guest, Your opinion is very important to us. Thank you for letting us know what you enjoyed the most during your stay with us. We hope to see you again in the near future.

"Ok Hotel by Hobby Airport"

4
21/09/2015

I missed my flight and needed a place to stay overnight and work the next morning. This hotel is right next to Hobby, so it was a logical choice. The room amenities were nice and the room was rather big as far as hotel rooms go. The wifi worked fine so I was able to attend meetings online and get some work done without the next morning. Lobby was nice - I watched the presidential debates on tv that night with a colleague. The free breakfast selections were fairly typical and good - biscuits, sausage, eggs, oatmeal, coffee, juices, waffles, pancakes, yogurt, etc. I took a quick swim in the pool. The pool was small, but ok to splash around in a little. Only complaint is that my room smelled a little musty.

Best Western Pl... H, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
We are very happy that we were able to provide you a comfortable stay. Thank you for your review and the time you took. If you comeback to the Space City again, come back and see us.

"Good stopover point"

5
09/09/2015

Great, friendly service by Yudit even at the end of what must have been a long night shift since she was smiling on duty when I arrived, when I came down for a late night snack and also when I checked out in the morning. Thanks for your service with a smile!

Best Western Pl... H, Manager at BEST WESTERN PLUS Hobby Airport Inn & Suites, responded to this review
Dear Guest, Thank you for mentioning Yudit name, she is a new employee and I am pretty sure she will be very happy when she finds out that on her very 1st wee working on her own she got a 5 star review. Thank you again for taking the time and write this review.