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Best Western Webster Hotel, NASA, Webster

3.5/5  - basé sur 301 notations.
889 W Bay Area Boulevard, 77598-4003, Webster, United States - See map

Welcome to the Best Western Webster NASA hotel. We are conveniently centered between Houston & Galveston, our hotel is the perfect choice whether you’re visiting Houston attractions, spending the day at the Kemah Boardwalk near Galveston Seawall or shopping at Baybrook Mall & the Tanger Outlets. The NASA Johnson Space Center is perfectly located minutes away! When you choose to stay at Best Western Webster NASA you will enjoy our hotel's reliable high-speed wireless Internet, free hot breakfast, state of the art fitness center and our refreshing outdoor swimming pool. Also, Ellington Field Airport (EFD) & companies like Lockheed Martin, Boeing & Cyberonics are nearby. You will find our location convenient if you are taking a cruise from the Galveston Cruise Terminals. We look forward to exceeding your expectations and serve your lodging needs! A cash deposit in the amount of $250 is required at check-in for guests that do not have a credit card to put on file for incidental purposes.

Best Western

Webster Hotel, NASA

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 305 guest reviews
NOTE ISSUED
Excellent
93
Very Good
97
Average
59
Poor
26
Terrible
30
REFER TO NOTICE
Business Business
49
Couples Couples
89
Family Family
111
Friends getaway Friends getaway
19
Solo travel Solo travel
23
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Mixed experience "

3
16/07/2018

Our stay at the BW Webster was a mixed experience. Check in was quick and we were assigned room 122. Room itself was a bit tired but clean. One of the quirks was the sink in the main room and not inside the bathroom. Free WiFi which was intermitent on the 1st day but worked well thereafter. Beds comfy but A/c too close to one of the 2 we had in the room so was hard to sleep without the draught right on you. Walls paper thin so could hear all the other guests even late at night. Proximity to a door and the ice machine made it worse. Breakfast was a good spread with hot and cold options. Limited seating but guests were taking food to the room. All in all was an ok experience. With so many other options around might consider one if those when next in the area. Still not bad for a couple of nights if visiting NASA space centre.

"Worst Experience"

1
16/07/2018

Worst experience. I mistakenly booked the hotel, but as my friend's family had some problem, we could not make the trip and I cancelled the booking immediately. Hotel managers are so cheap that they didn't refunded the amount.

"Good stay No Thrills"

5
14/07/2018

This hotel is definitely older dont expect your BW standards here. Staff is the best thing you'll during your stay. Rooms are small but clean and efficient. Rates were good Nd value was there. Hotel could use carpet and bed replacement, and a good new look. The staff treated us with great respect because we were VIP members, so that was a plus! I would recommend only if your expectations are re not high.

"Clean and comfortable"

5
13/07/2018

We were very pleased with this hotel. Staff was friendly and room was very clean and comfortable. It was very close to our destination and easy access. We would definitely stay here again. Thank you!!

"Flew in for wedding"

1
09/07/2018

I'm more so disappointed with myself being I base alot off reviews, however my wife wanted to stay closer to family so I booked the suite, mgnmt was nice upon check in, he showed me rooms mind you only 2 suites on the premises. Excuse me for wanting what was pictured, that's what gave the push to reserve. Our first night we did alot of running around to prepare for the wedding we were attending, so with that being said we got to our room later that evening the room was literally 95 degrees. Ac unit went out. I didn't sleep at all, we're already in Houston its hot! Real meaning of"Houston we got a problem"! I called down to front desk explained problem to the young lady, she came right away. She reset the unit she also agreed it was Uncomfortably hot, and if that doesn't work get back with her. I actually walked down BC I was able to catch a breeze in the hallway, to not only tell her it's still not working but to see if we can be moved. Of course there was nothing she could do, all rooms were booked. I'm at the point I wanted my money back so we could go elsewhere for comfortability. I was informed to contact Vic, which I did via email being he was nice upon check in. Well that has been over a week with no response. We also left a pretty important throw blanket I was trying to get returned home. NO REPLIES! Then you really want people to be honest? Very disappointed. What I will say is the breakfast was nice, staff were great. Management can assist customers in a timely fashion so this place can live up to its name. Never well I book again. Room wasn't too bad, some patchwork but its an older building. I guess so was the ac.

"Way Below Mediocre"

1
30/05/2018

Worst Best Western we've ever stayed at (and we're BW Rewards Members). Stay Away! Avoid! The start was bad and then it got worse. Indifferent staff, tiny tiny poorly-designed rooms, bad furniture, bad kitchen staff. Staff doesn't know how to explain Express Check-out. Guest printer always out of black ink. If you must stay avoid Room #122-(next to the noisy ice machine) which the dislike-customer staff will try to give you. The bath/oilet room so tiny you have to contort to get the door shut. The bed frames are for Calif kings so in Queen room the mattress keepers stick out like stilettos. Lazy kitchen staff cooks all bacon/omelets at 7am, never replaces, so top items get cold and bottom items get overcooked. This motel should be a Motel 6. My wife and I would not stay here again even if they paid us. Because smart people stay away plenty of parking, and because the rooms are so tiny the a/c works fine.

Vic B, Manager at Best Western Webster Hotel, NASA, responded to this review
Mr Park, Thank you for taking the time to post your review on multiple sites about your stay with us. I wish we had a chance to fix about your issues during your 2 night stay with us. Room Noise: We honestly did not put you in a room that was meant to dissatisfy you, we thought it would be easily accessible for you being near an exit. Our intentions were all good. As the weekend cam along we did have High traffic and families with kids staying with us at the property, and cannot control the noise levels with all our guests. Bed frames: I believe those just need minor adjustments, we can fix that, we could have fixed it, during your stay (they are adjustable) Bathroom/Bedroom Size: The hotel is much older than it looks, and was built to size for that time period, nothing we can do about the size of the rooms. Lazy Kitchen Staff: Were only trying to keep up with the pace of food running out as we had many of our guests coming to breakfast eating at the same time. Again we thank you for taking the time to let us know how we did, and what we can do better, we hope that you enjoy your summer!

"Good nights sleep"

4
30/05/2018

Good bed, hot water, good breakfast but the AC stopped working in the middle of the night. It was set on 60 and it stopped putting cold air into the room and it was just hot air coming out. I opted to stay in the room because waking hubby and moving at 2 a.m. would have ticked him off.

"Good Bed"

3
30/04/2018

We chose this hotel due to its proximity to Space Center. It is indeed mightly close. The rooms are clean, the bed is good and the front desk staff was very friendly. The main lobby has been fixed up quite nicely, however, the rooms could use a little TLC. We found the counter in the bathroom very small. Other than that, it was a reasonable price. I would be remiss if I did not mention the fact we saw a cockroach in the back hallway of the hotel. This is not to say the place is infested, as I believe the perimeter has been sprayed and I think they die once they cross it. Just let me say I was glad we were checking out when we noticed it. There were no cockroaches in our room. Please check out the beautiful Mexican restaurant next door, the margaritas are amazing.

Vic B, Manager at Best Western Webster Hotel, NASA, responded to this review
Dear Guest, Thank you for your review, and we do apologize about the problem you had. The heat can draw pesky critters into the buildings, but rest assured they will eventually die as they cross the barrier as you stated! We hope to see you again the next time you come to the area! Thank You, Manager Best Western

"Value for Money"

5
10/04/2018

Excellent location, very near to NASA. I stayed here since it was mid of Galveston and Houston downtown. Clean rooms, and excellent bed. Breakfast is better than Hilton's so surely loved it. Internet was fast and I was able to use the business center effectively as well.

Vic B, Manager at Best Western Webster Hotel, NASA, responded to this review
Ankkit, Sweet, thats what we love to hear & Thank you for taking your time to show us some love! We look forward to seeing you again on your next trip to the area. Please do not hesitate to reach out to us for making your next reservations with us directly! Thank You Vic Bhakta Manager Best Western NASA

"Best western NASA Houston"

4
06/04/2018

Away from the city nd with easy access to NASA and Kemah boardwalk. Galveston can be reached easily from this. Target and Walmart nearby. Friendly staff and reasonably okay breakfast. Free parking and WiFi

Best W, Manager at Best Western Webster Hotel, NASA, responded to this review
Dear Murali8121, Thank You for taking the time to let others know how we did, we appreciate your feedback and look forward to having you stay with us again! Vic B Best Western NASA

"Excellent hotel experience"

5
05/04/2018

We arrived 3 hours late from the west coast at 11PM. Needing a late dinner the desk lady suggested Buffalo Wild Wings two blocks away serving till 1AM. A great meal and then we checked into our spotless room. Even the TV remote had been sanitized and placed in a glove. The well equipped room had, coffee maker, hair dryer, refrig, microwave, writing desk with lots of plugs, wi fi, and lounge chair. Bathroom well stocked with toiletries. Breakfast with every thing. Waffles, eggs, bacon, cereal. danish, toast, juices, coffee and even expresso. We could not ask for more.

Best W, Manager at Best Western Webster Hotel, NASA, responded to this review
Dear guest, So happy to hear that your stay with us was an awesome one!, we would love to have you back with us during your next visit to the area! again we thank you for staying with us, and giving awesome feedback about our staff and hotel ! Vic B Best Western NASA

"Some things need improvement"

2
01/04/2018

Didn't make expectations for a Best Western internet was slow or none existing at times. Location was good but dining area is small and workers never replenish food items and can't be found to complain but be sure they will come out of know where to shut down. Very rude and had a bad attitude.

Best W, Manager at Best Western Webster Hotel, NASA, responded to this review
Dear Durandah, Thank you for taking your time to let us know how we are doing, and I would like to sincerely apologize about your wifi & breakfast experience! we did have some major issues with our wifi (FIXED as of: 4/2/18) and our breakfast personnel will be better trained to handle your suggestion and will make sure this does not happen to anyone else. I would like to thank you again for staying with us, and would love to have you stay with us again on your next visit! Please do not hesitate to reach out to us when booking your next reservation at Best Western Webster NASA Thank You Vic B Manager Best Western Webster NASA

"Terrible"

1
30/03/2018

Got a room on 2nd floor, elevator out of order! Was told mechanical problem, not their problem. Soda machines out of order was told if I'd used exact change might have worked. Basically everything I had problems with too bad & the best they could do was 10% discount. Not happy.

Best W, Manager at Best Western Webster Hotel, NASA, responded to this review
Dear Gloria, First i would like to thank you for taking your time to write a review about your experience at our hotel, and apologize about the technical difficulties we had during your stay. I hope that the rest of your stay was more than great! I do hope you enjoyed our breakfast buffet, comfortable beds with ample pillows, modern room decor, and blazing fast WiFi, and we would have loved to see a 5 star rating for that. We look forward to seeing you back during your next visit to the area, and welcome you back to have a new better experience! Thank You

"Rooms-2 Steps Above Dump Status!"

2
02/03/2018

First of all, the young man at the reception area was very nice but not prepared to answer simple questions from guests: closest supermarket, how far from Hobby airport, etc. Unbelievable in this day and age! As a service industry employee he should be somewhat prepared and do some simple research to go the extra mile to be prepared in your profession (temporary or not!) Next, the hotel has a card reader past the pool area (center door entry)to get to rooms which isn't functioning. Receptionist did mention that but company should address the malfunction. Next room 227 stunk of cigarette smoke. For God's sake, what are the housekeepers doing? Unless they have no sense of smell they're absolutely useless. When we got into the 2nd room (239) the carpet in the new room had specks of debris, the room didn't smell like smoke but mildew, the bathroom has an elongated toilet and the entry door doesn't open/close freely, the ceiling: one hole, 3 screw pop throughs and a poorly done rectangle patch, & the walls are scraped, dented, scuffed and patched. This is a disappointment. Don't stay here unless you have low expectations! A/C works good. Ok, 2 steps above dump status!

"Great stay!"

4
04/02/2018

Stayed here a year or so ago. It was nice and quiet. We enjoyed our stay and had a good rest. We like this hotel cause it is close to everything. It is in front of a Mexican Restaurant where we enjoy eating.

Best W, Manager at Best Western Webster Hotel, NASA, responded to this review
Thank you so much for taking the time to review us!! We are so happy you enjoyed your stay! We hope to see you again soon! Best Regards, Ashley Trevino General Manager Best Western Webster Hotel, NASA

"no balue"

2
08/01/2018

rate higher value nil. rate very high value sbsolutely nil. lcation wqas ok rate higher value nil. rate very high value absolutely nil. rate higher value nil. rate very high value sbsolutely nil. rate higher value nil. rate very high value sbsolutely nil.

Best W, General Manager at Best Western Webster Hotel, NASA, responded to this review
Thank you so much for reviewing us. We value what our guest have to say. We do greatly apologize for your stay not being up to satisfaction. If there is anything we can do to improve please give me a call or email me at [email protected] phone number is (281)338-6000 Best Regards, Ashley Trevino General Manager

"Great place to stop"

5
02/01/2018

This is the fourth time we have stayed here. The hotel is always clean and well kept. There is a Mexican Restruant in walking distance and the food is fabulous. You can have some drinks and walk back to your room. We love this place.

Best W, General Manager at Best Western Webster Hotel, NASA, responded to this review
Thank you so much for the kind words!! We strive to meet all of our guests needs!! We hope to see you soon. Thank you for staying at the Best Western Webster Nasa. Best regards, Ashley Trevino General Manager

"Trip"

5
28/12/2017

Person at front desk was very friendly, knowledgeable in what she was doing. Slept in a king size bed, very comfortable, room was very clean, plenty of pillows, towels, coffee etc. This is our second year in going there, and will return again.

Best W, General Manager at Best Western Webster Hotel, NASA, responded to this review
Thank you so much for the kind words. We hope to see you soon!!!

"Great value for money"

4
24/12/2017

Well priced, clean, tidy hotel. Staff were very friendly. Breakfast was included and was more than adequate. Thoroughly enjoyed our stay. Handy to NASA and large shopping mall. Easy to find and easily accessible from the freeway.

Best W, General Manager at Best Western Webster Hotel, NASA, responded to this review
Thank you so much for giving us feedback we hope to see you again soon and thank you for choosing The Best Western Webster Nasa. Best Regards, Ashley Trevino Assistant General Manager

"Solo stay"

4
18/12/2017

The staff at the front desk were very helpful and courteous. The food however was presented nicely but bacon was a little greasy. The selection was limited to: eggs, bacon, cereal, pastries, yogurt and waffles.

Best W, General Manager at Best Western Webster Hotel, NASA, responded to this review
Thank you so much for giving us feedback we hope to see you again soon and thank you for choosing The Best Western Webster Nasa. Best Regards, Ashley Trevino Assistant General Manager

"NOT A BAD PLACE TO STAY IF VISITING NASA SPACE CENTER"

4
15/12/2017

While this BW is definitely "no frills," it is very modest in price and is clean, with comfortable beds. There is nothing IN the Webster area EXCEPT NASA, so any hotel, in essence, is a place to rest your head before and after visiting that excellent space center. VERY reasonable price for what we got. I would stay there again if going back to the NASA Space Center.

Best W, General Manager at Best Western Webster Hotel, NASA, responded to this review
Thank you so much for giving us feedback we hope to see you again soon and thank you for choosing The Best Western Webster Nasa. Best Regards, Ashley Trevino Assistant General Manager

"Great value for the money"

4
13/11/2017

Stayed here on way to Galveston cruise, great quiet room, very inexpensive just off highway 45, nice staff and great breaksfast, Very clean looks like recent updates to the room we stayed in, lobby was dated

"Rooms rather small but furnishings nice & property very clean"

4
04/11/2017

It appears the property was recently renovated. Only "quirk"....looks like bathroom previously had round toilet and now has elongated. There is a strange cut-out in the door to allow it to close. Staff very nice....breakfast good. We stayed night prior to leaving on a cruise from Galveston. Convenient to highway, many restaurants, mall and other shopping.

"Disgusted"

1
18/10/2017

I've been a club member and faithful to BW for years. I had the worst experience I've ever had at this BW. The place is nasty. The AIR either FROZE US or ROASTED US! There was no way to regulate it. So, i got SICK right before a cruise due to the AIR UNIT! The front desk acted like they could care LESS! Offered not even an APOLOGY. Promised the manager would call. NEVER DID! I left the manager a MESSAGE. Never returned. KEEP DRIVING & FIND something ELSE!! Plus over priced!!

"Old "

2
13/09/2017

The pictures in the web site doesn't make justice when you arrive . We saw big Cockroaches in the room , the entire building smell like humidity and old, second floor hallway feels uneven and loose. Sheets on the bed was really old

"Great stay and value"

4
26/08/2017

I had a comfortable stay and the location is close to everything. I will stay here again in the future. I stay in Houston before, but this was a good place because of the ease of walking to just about everything.

"Good nights sleep"

4
20/08/2017

Close to NASA. We wanted to get up early. Slept well. Pillows a bit small. No bedbugs. Breakfast was adequate. Fellow traveler said great coffee. The freezer compartment of the in room refrigerator did not freeze.

Monica P, Director of Sales at Best Western Webster Hotel, NASA, responded to this review
Thank you for taking the time to write a review. Your feedback is important to us and we hope to serve your lodging needs again in the future.

"Good, clean hotel"

4
19/08/2017

A good, clean hotel. Reasonable room rates. Hard to beat them. Staff was good. Good location for a trip to NASA. Easy in & out, good security in the parking lot. Quiet location. We would stay there again.

"Worker Bee"

4
13/08/2017

Was ok I was there for a work assignment for 2 days and I decided to stay overnight. The room was excellent, they checkin staff could have been a lot more professional and not so rude about the process.

Monica P, Manager at Best Western Webster Hotel, NASA, responded to this review
Thank you for taking the time to write a 4 star review. We are happy that you did choose our location to stay overnight and that the room was excellent. We hope you will be staying with us again soon.

"MonicaG"

5
11/08/2017

Front counter check in clerk (Monica) was very helpful in accommodating me with an AARP room discount. I told her that I travel there about once a month to visit my mother in a nursing home. She encouraged me to always check BW for discounts.

Monica P, Manager at Best Western Webster Hotel, NASA, responded to this review
Dear Monica G, Thank you for taking time out of your day to write a 5 star review and provide feedback for the Best Western Webster Hotel NASA. We hope to see you again soon.

"Great value for the price"

5
06/08/2017

For the price this is a great place to stay. A 10. Nothing bad to say. The breakfast is excellent. Good mix of guests unlike some of the cheaper hotels in the area.;lmgl/knfgjng klgjdglk;g d;klg;lgk;kg ld;l;kg;lfkg;flkglijgnekn

Monica P, Director of Sales at Best Western Webster Hotel, NASA, responded to this review
Thank you for taking the time to write a 5 star review for the Best Western Webster Hotel NASA. We are excited to hear that the breakfast was excellent and that your stay with us was great with us. We hope to see again soon.

"great stay"

5
31/07/2017

everything good . bring out more items for breakfast only . staff is great on the phone and in person and there easy to talk to. this has not been my only stay in the hotel but each time it gets better . Thank you .

Monica P, Director of Sales at Best Western Webster Hotel, NASA, responded to this review
Thank you for taking the time to write a 5 star review for the Best Western Webster Hotel NASA location. The team and I are excited to hear that you have stayed with us in the past and that each stay is getting better. We hope to see you again soon.

"Small Rooms"

3
29/07/2017

This is a decent hotel for the price but a small hotel. The rooms are not average size. Which is not a problem as long as you know in advance. It is a clean hotel with a very friendly staff. It's located between Houston and Galveston so you are only a 30 minute drive from the city or the beach and far enough away that you don't pay tourist prices.

Monica P, Director of Sales at Best Western Webster Hotel, NASA, responded to this review
Thank you for taking the time to write a review. We are happy to hear your positive feedback. We look forward in serving your lodging needs again in the future.

"BW in Webster"

5
26/07/2017

Excellent staff, very clean place to stay. Was there on a business, and really enjoyed my stay. The staff seemed to go out there way for you. good location also, plenty of stores and restaurants around.

"Nice Hotel"

4
26/07/2017

Everything was clean; staff was friendly; price was good. What else can you ask for? It is a nice stopping point to spend the night before catching a cruise in Galveston. Mexican restaurant next door is excellent.

"Family Reunion 2017"

3
25/07/2017

Upon entering the hotel, the appearance was very nice and the greeting was warm and friendly. The room the well decorated; however the odor was not very nice. I went by Kirklands to pick up some air freshener. All went well that night in spite of having to kill one small roach. No I didn't report it, I know wherever people sleep and eat there will be roaches especially in South Texas. Could not get the bath tub faucet to work one morning, reported it to the front desk and a repair person came within 20 minutes and completed repairs, it lasted a day and by the next morning it was broken again. The iron was an issue as well, reported it, but never received a replacement. I used my sister's from another room.

"Good for location, fairly average"

3
23/07/2017

This hotel is located about a 7 minute drive from the parking at the Space Centre Houston. We booked a suite which consisted of a king bed, sofa, chair, table and desk. The room was clean and large. Breakfast was included and consisted of sausage patties, egg, cereal, yoghurt, a waffle maker and some bananas. There is not much space to sit so timing is a consideration. The receptionist was okay, did feel a little bit like we were inconveniencing her when I asked a question, and did not feel very welcomed. There is parking available, free outside. There is a smaller than average pool, which was warm. If I came to this area again I would probably look at an alternative.

"Good for location"

3
23/07/2017

On a road trip to Houston this hotel came up as being near the Space Center. Indeed it is only a few mins drive 15 max. I would say a very average hotel nothing too special. The receptionist was quite cold and didn't really offer up much information when asked. Our room was average, clean and indeed comfortable. There is a small swimming pool which is warm. Plenty of parking at the hotel. Breakfast was very strange a limited choice and there are very few tables for the number of rooms/ guests and if you are not careful will find yourself standing for breakfast. Certainly a lot of families at the hotel being near to NASA Space Center. If ever travel to this area again would probably seek alternatives.

"Webster, TX"

3
17/07/2017

Great location, clean, small room, Helpful But computer was down and not working. Did not eat breakfast or swim. Easy location off I-45,googlocationin SE Houston area.Will return again next chance. Good Parking areas.

Monica P, Director of Sales at Best Western Webster Hotel, NASA, responded to this review
Thank you for the feedback. The staff and I are excited to hear that we are perfectly located and that the room was clean. We hope to have the pleasure of serving your lodging needs again in the future.

"Comfortable getaway in Houston's South"

4
13/07/2017

Very comfortable bed at a great price. So close to NASA and the local shops are very good. Breakfast isn't great but the service was impeccable. I recommend staying here as you get more than what you pay for

Monica P, Director of Sales at Best Western Webster Hotel, NASA, responded to this review
Thank you for the 4 star review. We are very happy to hear that the service was impeccable and that we are perfectly located. It was a pleasure serving your lodging needs. We hope to see you again soon.

"Hotel Location is Great"

3
02/07/2017

the hotel is kind of old but the location is great because its around stores, restaurants and easy access to the highway. the staff was great and they were helpful..Breakfast was good, staff was friendly..

Monica P, Director of Sales at Best Western Webster Hotel, NASA, responded to this review
Thank you for taking the time to write a review. We are happy to hear that you liked our location and the easy access to the highway. We hope to see you again soon.

"Small rooms but good"

4
30/06/2017

Nice place, clean. Rooms are pretty small but sufficient for an overnight. Nicely decorated. Wifi worked well. Front desk staff was courteous and helpful. A good place to stay, just not spacious, which for us was fine.

"Nice place!"

4
29/06/2017

Really the only complaint I have about the hotel is the size of the rooms. They are a little small and cramped for two beds. Everything else is fantastic for all the places that we were interested in were nearby, hence the reason for choosing this location!

Monica P, Director of Sales at Best Western Webster Hotel, NASA, responded to this review
Thank you for taking the time to write a review and provide your feedback on our fantastic location. We appreciate your feedback for it helps us identify areas of improvement. We hope to see you again soon.

"NASA with the grandkids"

5
22/06/2017

Excellent experience; clean room; friendly staff; great location near NASA; great value; rooms a bit small but very comfortable; breakfast was simple and a bit lacking; facility was very clean and appeared to have been recently renovated. I would return if going to NASA or League City/Kemah

Monica P, Director of Sales at Best Western Webster Hotel, NASA, responded to this review
Thank you for taking the time to write a 5 star review for the Best Western Webster Hotel NASA. We are excited to hear that you had an excellent experience the rooms were clean and that the staff was friendly. We hope you return again soon.

"Ok"

4
22/06/2017

Good we were there visiting friends. Good location Restaurants and mall very close. The pool was nice Quit room. Air conditioner worked very well. Hall carpet was clean. Room decor was nice. Bathroom was small

Monica P, Director of Sales at Best Western Webster Hotel, NASA, responded to this review
Thank you for taking the time to write a 4 star review. We are happy to hear your positive feedback and we hope to see you again soon.

"Very clean"

5
21/06/2017

From the back to front very clean, the host was very nice and helpful, and very well groomed, the bed was comfortable, I just love to stay her when I'm in this area, they have the best restaurant right behind the hotel, I just loved the this place

Monica P, Manager at Best Western Webster Hotel, NASA, responded to this review
Thank you for taking the time to write a 5 star review for the Best Western Webster Hotel NASA. We are excited to hear from back to front everything was very clean and that the staff was well groomed. We are happy you love our hotel and we hope to see you again soon.

"Great location to stay before cruising from Galveston."

5
18/06/2017

Great stay. Nice, friendly staff and good room. Lupe Tortilla walking distance from the parking lot. I will be staying again! The front desk staff helped us check traffic toward pier to avoid delays. Room was clean and comfortable.

Monica P, Manager at Best Western Webster Hotel, NASA, responded to this review
Thank you for taking the time to write a 5 star review for the Best Western Webster Hotel NASA. We are pleased to hear that you had a great stay and that the rooms were clean and comfortable. We appreciate your feedback and we hope to see you again soon.

"It's a great little hide away hotel"

3
15/06/2017

What I like about it is that it's not one of the larger Best Westerns I've stayed at. In a way, from the lobby it's looks like an upgraded Rodeway Inn. That part is not appealing. The drink refrigerator is rather empty. I'm usually never there for breakfast but it may be nice. What I like is that it's just a nice hidden place where I can disappear from the world and relax.

"Room not cleaned"

3
07/06/2017

Not sure why but our room was never cleaned and management did not seem to concerned. First day do not disturb sign on but remived before 11am. Hotel policy states 1pm to allow house keeping to service. 2nd day stopped at desk to retrieve some stuff and inquired about room cleaned and desk person checked and noted yes it was. To our dismay upon entering our room it was still not cleaned. 2nd evening we are exchanging wet towels for dry ones. House keeping did come by on our checkout day around 930am???? To clean!!! We told her we were checking out. The desk personnel were very kind but the manager seemed rather indifferent and compensation was measly. The hotel itself was fine easy to get to. Breakfast ok, gentleman at breakfast very helpful. Room size ok bathroom very small. Our door rubbed against the toilet closing the door.

Monica P, Manager at Best Western Webster Hotel, NASA, responded to this review
Dear Christina P, Thank you for taking the time to write a review for our hotel. I do remember assisting you and addressing your concerns right away. As a courtesy we did extend a $30.00 plus tax refund to your account. You did have the do not disturb sign on your door when housekeeping initially attempted to clean your room. You stated that you did remove the do not disturb sign prior to 1:00 pm. We appreciate your feedback for it is important and it helps us define areas of improvement. We will address this concern and ensure that this does not happen again in the future.

"Breakfast helped this hotel's review"

4
04/06/2017

The inside of the room lacked professional maintenance. The bed and linens were handled well. the a/c unit did not seem to be able to keep up with the humidity. However, the breakfast was a very good experience due primarily to the breakfast attendant, Carlos. He was exceptional. Food was very good!

Monica P, Manager at Best Western Webster Hotel, NASA, responded to this review
Your business is very important to us and we value your feedback. By telling us what you about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"You may like this hotel if"

3
02/06/2017

You like three different options to make waffles! Mini-waffles, Texas shaped waffles or one big waffle. Yum!!! You like a good location on a main road in Webster, TX, and the hotel is situated next to Lupe Tortilla that wafts cooked fajitas in the air. You have children and don't mind the crowded breakfast area, noise from the pool at night and minimalist dated rooms. You like a clean hotel that accepts pets and doesn't smell like a pet groomers office. You have stayed at a Best Western before and know what to expect. After all....this one is not located in the West....hmmmm.

Monica P, Manager at Best Western Webster Hotel, NASA, responded to this review
Thank you for taking the time to write a review for our property. We do have several waffle designs to choose from that makes everyone happy. We are happy to hear that we are perfectly located and that the hotel was clean. We appreciate your feedback and hope to see you again soon.

"Excellent staff and comfortable rooms"

4
31/05/2017

This is definitely value for money. Staff were very friendly and very helpful, in particular, Carlos at the breakfast buffet. Beds were comfortable and rooms were well equipped! Definitely recommend staying here.

Monica P, Manager at Best Western Webster Hotel, NASA, responded to this review
Thank you for taking the time to write a review for Best Western Webster Hotel NASA. We are happy to hear that our staff is excellent and that we have comfortable rooms. We hope to see you again and it was a pleasure serving your lodging needs. Monica Pena At Your Service

"Lovely place, wonderful staff"

5
17/05/2017

Everyone there was very nice and helpful. I also really liked the deco. It had a very Nasa feel to it. Silver accents. It was also very clean and comfortable. The bed was great. I had been driving around 7 hours and I really needed a good rest like that!

Monica P, Manager at Best Western Webster Hotel, NASA, responded to this review
Dear michellegS8441MZ, Thank you for taking the time to write a 5 star review for the Best Western Webster Hotel NASA. We are happy to hear that our hotel had a NASA feel to it, the room was clean and comfortable. Your feedback is very important to us. We hope we have the pleasure of serving your lodging needs again in the future should your travels bring you back to Webster NASA. Monica Pena At Your Service

"Pleasant Stay"

5
15/05/2017

The helpful, professional staff prepared for our stay and confirmed through their actions our selection at each opportunity. The room was amply furnished, the location was easy to find, and the breakfast was wonderful. It met our every need.

Monica P, Manager at Best Western Webster Hotel, NASA, responded to this review
Thank you for taking the time to write a 5 star review for the Best Western Webster Hotel NASA. We are happy to hear that the staff was professional and our location was easy to find. Your feedback is very important to us. We hope we have the pleasure of serving your lodging needs again in the future should your travels bring you back to Webster NASA. Monica Pena At Your Service

"Hard old towel in shower"

2
07/05/2017

Hard old towel in shower apparently housekeeper overlooked on curtain rod. It was like a towel that was wet and left to hang on Curtian rod but was not removed .i was not happy called downstairs to report it

Monica P, Director of Sales at Best Western Webster Hotel, NASA, responded to this review
Thank you for taking the time to write a review. Your feedback is very important to us and we will address this concern in our morning meetings. We hope we have the pleasure of serving your lodging needs again in the future should your travels bring you back to Webster NASA. Monica Pena At Your Service

"Very nice, affordable hotel"

4
24/04/2017

The hotel is lovely starting right from the lobby, which is large and nicely decorated. The rooms are much bigger than I thought they would be, really small suites with sofa beds, refrigerators, and microwaves. The bed was pretty comfortable. The TV worked well with Direct TV and wifi was free. Breakfast was great - eggs and sausage, a variety of breads and pastries, make-your-own waffles, a selection of juices, and coffee. The kids loved the pool. Now, this isn't the Ritz. The A/C was a little loud and the palm trees outside the window need to be trimmed. It was windy and it scraped often and loudly against the wall. The water pressure is not great in the shower. The toiletries provided are nice, but not replaced daily (I like to collect them for our church homeless program!). Still, none of these elements detracted from our stay. I highly recommend if you are in the Space Center/Houston/Galveston area.

Best W, Manager at Best Western Webster Hotel, NASA, responded to this review
Dear HynesMom, Thank you for taking the time to write a review for the Best Western Webster NASA. We are happy to hear that you had a wonderful stay with us. We hope to have the pleasure of serving your lodging needs again in the future. Monica Pena At Your Service

"Best hotel in Webster"

5
16/04/2017

I was warmly greeted. Bed was amazing and service was top notch. Manager was extremely professional and polite. The staff was so accommodating, I had a headache and did not have cash on hand they even brought me Tylenol and toothpaste to my room.

Best W, Manager at Best Western Webster Hotel, NASA, responded to this review
Dear R77150Ajudym, Thank you for taking the time to review our hotel. We are happy to hear that the bed was amazing and service was top notch. We hope to see you again soon. Monica Pena At Your Service

"Absolutely disgusting and the staff doesn't care"

1
09/04/2017

Walked into our room after we checked in and there were dirty used underwear with a maxi padin them hanging from the back of the bathroom door. I went to the front desk to see if I could speak to a manager and they said she was not in but they took a message and said she would contact me no later than 10am today. I called back at noon after I hadn't received an call and the young lady at the front desk said there was no manager on site today and she could have her call me tomorrow. I told her that I was told that yesterday and I really needed to speak with a manager about the situation. She was very rude and told me I just needed to tell her why I needed to speak to a manger, when I told her she very sarcastically said sorry but there was no manager to help me. I told her I would be sure to write a review about the experience and to have the manager call tomorrow. She then said that's fine and hung up on me without getting my name or room number. I'm not sure how a manager is supposed to call me when the girl that answered the phone didn't take my info. I will not be back to this property and I will be contacting their corporate office.

Best W, General Manager at Best Western Webster Hotel, NASA, responded to this review
Dear Guest, I am happy we were able to speak with you about your negative experience. The staff was unable to see or verify your claim on the room quality. We have apologized, empathized with you and refunded your credit card for the full night stay. We hope to have another opportunity in the future to ensure you have a perfect stay. My sincere apologies that this stay was not perfect. Monica Pena At Your Service

"Stop over"

3
03/04/2017

Odors from AC unit made eyes itchy and sore. Our breakfast server was very nice. Pool was only open til 9, would have been nicer if it stayed open longer. Location was good, close to everything. Stayed while going to Galveston. Good value.

"Very helpful staff"

5
19/03/2017

Great location for visiting NASA. Local restaurants close by. Good breakfast with attentive staff but be careful. Because of free breakfast sometimes itinerants wander in. More security on front door would help stop this. Unfortunately I had money stolen from my purse and had to call the police. The hotel manager and other staff were amazing. They spent ages watching the cctv and eventually the suspect was seen taking my money. The police knew him. I did not get my money back but cannot fault hotel for that. I also had a problem with an on going booking and staff on reception sorted it all out for me. Room was very spacious, clean and well equipped.

Best W, Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Dear Geographer48, Thank you for taking the time to write a 5 star review for the Best Western Webster NASA. Our front desk staff and breakfast attendants are currently monitoring our breakfast to ensure no one is attempting to wander in and eat breakfast. We work very close with Webster police department to ensure the safety of our guests. We hope to have the opportunity of serving your lodging needs again in the future. Monica Pena At Your Service

"Great place to stay"

5
11/03/2017

The man Employee who was working in the breakfast area , was great ! Friendly and very helpful too ! The food was great too . Very Clean remodeled room and the bed was very comfortable. Good location off I-45 . But they do need a new BW sign outside

Best W, General Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Dear David B, Thank you for the 5 star review. It was a pleasure serving your lodging needs and Carlos is excited to hear that he is doing a a fantastic job in the breakfast. We currently are in the process of getting our new BW sign. It will get installed soon. Hope to see you again. Monica Pena At Your Service

"Stayed twice, second time was better"

3
06/03/2017

We stayed here the night before our cruise from Galveston, and had booked a night for after our cruise. This is an old hotel that has new furniture and fixtures, so the room and bathroom are small. The first night we were not thrilled with our room for a couple of reasons: AC unit is too close to bed so cold air blows over you, we had an accessible room which we had not requested, the internet was terrible. Our second stay was better (I requested a different room). We arrived early and the front desk staff got us into a room as quickly as she could (much appreciated!) even though we were happy to wait in the front lobby. Breakfast is good, lots of choices, and breakfast staff is very friendly. We had an issue with our bill but it was corrected as soon as I advised them of the error. I would stay there again if I was in the area.

Best W, General Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Dear imln, Thank you for taking the time to write a review of our hotel. I am happy to hear that you stayed with us twice and that you are willing to come back should you be in our area. I hope you had a fun with your family on your cruise from Galveston. We hope to see you again soon. Monica Pena At Your Service

"Worst Hotel Stay Ever!!!!!!"

1
17/11/2016

Do Not Stay Here...they will Scam You!!!!! I am very unhappy with a recent stay I had Monday Night at  your Best Western Nasa Hotel.   First of all, the staff very very rude and accused one the the persons I was with of smoking in the room.  THERE WAS NO SMOKING IN THE ROOM WHAT SO EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  She was a very rude woman and if she is your manager, you might want to find a better qualified person that can deal with people on a better level. Upon checking out...the employee at the desk could not give me a recepit of my bill...I asked why and he said...the computer was down.  I said I would wait and he assured me that he would email my receipt.   My stay was Monday 11/15 to Tuesday 11/15.   I never got my receipt for the two rooms I rented. Upon checking my banking statement, I came across a free from this hotel not only for the rooms rented, but another $150.00 they charged me for some bogus claim of smoking in one of their rooms!!!!  As I mentioned.  THERE WAS NO SMOKING...and I had to call back to request a receipt and ask why  I was charged this bogus charge. I am very displeased and I can assure you I will NEVER stay at another Best Westen again.

"Quaint"

5
24/10/2016

I love the decor. The room was a tad bit small, but doable for one night we had planned. The beds were a little hard, but not to bad because I did sleep. The room was very well decorated. I loved the breakfast choices for diabetics - fresh fruit, sunny side up eggs, boiled eggs, sausage, I was in HEAVEN! I will definitely stay here again if in the area!

"Busy hotel Pre Cruise"

3
17/10/2016

Low rates for our pre cruise stop. Rooms ok for the night, could use some updates. Hotel is busy and breakfast was so crowded we couldn't find a spot to sit. Favorite part of the hotel is the Tex Mex restaurant behind it. Go its amazing.

"Great Information from Front Desk"

5
12/10/2016

The woman who checked us in was very helpful. She told us how to get where we wanted to go. Her suggestion of a place to eat dinner was excellent. We wish we could have arrived earlier in the day to take advantage of things around us.

"Great value"

4
08/10/2016

Great stay at this hotel after a trip to NASA. Good location, friendly staff, clean and comfy rooms. Had a wide variety of options for breakfast. Waffles were a favorite with the kids. Overall a great visit and will return if we're ever back in Webster

"Needs a name change"

2
08/10/2016

I didn't realize that best westerns are not corporate owned but are franchises because I have stayed at other best westerners and this is the worst. I didn't want to lose my money,so I was stuck for the few days I had booked but lesson learned. For one the look of it from outside tells you that the name should be changed to super 8 motel, that way people will not even bother. Secondly the manager and her stuff needs an upgrade, that is not what you want to look at or talk to when you are in a hotel. Thirdly the hallway and room stunk. I saw a big roach the first night and the last night. It attracts the junkies of society,so the environment was not friendly. Free breakfast not all that and sitting area leaves a lot to be desired. Parking is not as good either. All in all, the name needs to be changed, this does not reflect best western

"Enjoyed my stay"

5
06/10/2016

I enjoyed my stay at this hotel, what I like the most of my stay here was the restaurants very close, the service I received was excellent. The front desk people were very nice and I enjoyed the breakfast. And the location is great!!!

"comfortable stay"

3
06/09/2016

great hotel in a good area surrounded by known restaurants walking distance . needs more friendlier staff like the Hispanic lady she was amazing !! hard working front desk ive ever seen i want to be like her!

"Birthday Weekend"

4
30/08/2016

Very pleasant stay and enjoyed the weekend. It was my husband's birthday and we decided to head toward Galveston, but stayed in Webster instead. Had a great time and will return soon. Will let other people know of this hotel and it would be a nice place to stay.

"Family member in hospital"

1
20/08/2016

DO NOT Book a room at any Best Western. They are a bunch of Crooks. I called the day before to cancel my reservation and they still charged me credit card. I called to tell them I had canceled, but the man said I did not need a Cancel Confirmation #. I told them it was a gentleman, they said not man was working the evening I know it was a man. I will tell all my family and friends to Never stay at the Best Western in Webster. I guess giving me my $94.00 in credit would throw them into bankrupt.

Best W, General Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Thank you for taking the time to write about your experience with cancelling your reservation. There are several different types of reservations that do have restrictions. Please feel free to contact management at 281-338-6000 EXT 300 to assist. We value your feedback looking forward in serving you again the future. Monica Pena At Your Service

"Galveston "

5
06/08/2016

Fantastic location, fantastic customer service , neat and clean. We enjoyed our stay immensely. The manager Monica has an excellent staff very close to Kemah and Galveston . Kendra and Candice the front desk were absolutely wonderful making time to help us out

Best W, General Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Thank you for the kind words of your stay experience at the Best Western Webster, TX . We value your preference with the Brand and looking forward in serving you again in the future. Many Thanks. Monica Pena At Your Service

"A good place to stay."

4
05/08/2016

Everything was good for the most part. Room was clean. There were some marks on the wall that could have been cleaned up. Breakfast was good but nowhere to sit with all the people staying. I would stay there again.

"the best nonsmoking motel in tx"

5
20/07/2016

i had a great stay here i loved the breakfest the pool and all the staff members are very nice and i liked to say thankyou very much to kenda @the frontdesk for getting me home im from wtby ct can not wait to stay here again and lupes is just a 2min walk away i really had a great time i love texas

"ROACH ATTACKS- manager nonexistant"

1
18/07/2016

Me, wife and my 2 boys stayed here the night before getting on cruise ship in Galveston. Checked in , brought luggage up and went out to eat. Upon returning to room,we were greeting by a giant cockroach, then 3 minutes later another on the headboard. Went to front desk and the nice girl gave us another room (literally the farthest room in the hotel from the lobby. So my family proceeds to move all our belongings to the new room which doesn't have a working TV. By this time it was after 11pm and we needed to get to bed. Checked out and the clerk said he couldn't do anything but to have the manager call me. 9 days later and 2 more calls to hotel and still no call.

Best W, General Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Thank you for taking the time to write about your stay experience in July of 2016. Your feedback will be used to investigate this concern. We are under new management as of August 2016 and I assure you that we have zero tolerance for this type of concern. We value your feedback looking forward in serving you again the future. Many Thanks. Monica Pena At Your Service

"Cruise night!"

4
17/07/2016

Have stayed at this particular motel on several occasions on our way to Galveston to catch a cruise. Easy location for night's rest prior to boarding and convenient location for early arrival. Staff is very accommodating and friendly. Computer for e-mails and good, hot breakfast to start the day.

"Could have done better"

3
07/07/2016

Well where to start, first impression was good at the check in Room was clean & tidy, but wait the noise from the other guests Was horrendous and we are talking about 9.45pm ,it took the night manger over 30 mins to get some order. We had just arrived after a 12 hr flight so we're a bit frayed around the edges. The next problem was the Internet very very slow and hard to login to, asked one of the staff if they could look into the issues, but it didn't get any better. Other wise it was pleasant say. Check out was smooth. Breakfast was OK

"Yuck"

2
18/06/2016

Stain on sheet, holes in wall, bad patchwork on the bottom of the walls. I also found hair in the bed. These rooms need a total makeover. Pics on website deceiving. A one or 2 star hotel at most. Not worth the $. I left after an hour to a different hotel. Girl working front desk not very friendly either.

"Kemah Boardwalk/Galveston Stay"

4
15/06/2016

Hotel was very clean & newly renovated. Room smelled like mildew & pool was not clean, was very foggy, but we went swim at a friend's hotel anyways. Had to ask 3 times for bigger pillows, as our room only came with small throw pillows. My biggest issue was the bed & pillows were covered in hair when we got there... Disgusting. Overall, hotel was very clean & we would stay again (but bring your own sheets/pillows)!!! The drive to Kemah was only 20 minutes & the drive to Galveston was about 40 minutes! It was perfect for the price!

"Good place for short stay."

3
06/06/2016

Rooms are small and really small bathroom. Only stayed one night, but slept well. Seemed well kept. It was an older hotel that had been remodeled. Price was good next to Lupe's Mexican Restaurant. Offered hot breakfast which was good.

Best W, General Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Thank you for staying with us here at Best Western Webster. We appreciate the kind words about our breakfast. Hopefully you will come see us when your back in the area. Thanks Bav Mehta GM

"OK to stay short time"

3
04/06/2016

As other reviewers said: room is small, rest room extra small. But clean bed so if you only come to stay 1 night like us; then it's ok. But make sure you pay more hopefully get bigger room. I stayed here because I am visiting friends across the street (Senior Apartments).

"Close to clear lake regional medical"

4
24/05/2016

Had to stay the night while waiting for a surgery patient. The price is right at under 70 a night and its walking distance to the medical facility. The room was fine but the mattress needs to be replaced. There is breakfast included and Wi-Fi. The ruin also has a nice size fridge and microwave that was clean. The front desk gentleman was courteous. There's an indoor pool but i didn't have time to use any amenities. I would stay here again if i needed to basically sleep in a bed. Not fancy but it gets the job done and you don't feel like you're at a roach motel.

"It felt like being in a Dorm Room!"

1
09/05/2016

The room and bathroom were very tiny and had a terrible atmosphere. The overall feel was compared to a dorm room or possibly even somewhere that you would be court ordered to stay. I immediately regretted my decision to stay here with my wife when we walked in. They had made attempts to update but the lighting was poor throughout and the bathroom was the small and cramped! Luckily, we only stayed one night. The staff was okay, but I could tell that even they didn't seem too excited about working there. I have stayed at many Best Westerns that were very nice, but I have never been so let down as this time. Not to sound mean, but I will never stay at this hotel again. Thanks!

"Nice hotel with a reasonable price"

4
01/05/2016

We were in Webster for a wedding so we just stayed one night. The hotel was clean, with comfortable beds. The pillow was not the most comfortable but tolerable. The Sunday morning breakfast was better than average for this type of hotel. It was a hot breakfast and plentiful. The only problem was that the fire alarm went off at 6:15 a.m. Sunday morning and the Webster fire department showed up quickly. It was a false alarm, but it was a pain.

"Can't beat this hotel"

5
25/04/2016

Excellent from before arrival to checkout. With all the flooding, road construction, etc in Houston, I got lost. Staff gave me excellent directions to the hotel and could not have asked for or found a more helpful, courteous staff in any hotel. Will be my go to hotel from now on in Houston area. Road construction minor annoyance but staff, hotel, room, service are all A+++. Give them a try. Quiet, clean, nice room, great bed, pleasant helpful staff.

"Good hotel"

3
18/04/2016

Just stayed one night...and not bad. My room had an old musky smell, but sprayed lots of air freshner...lol. The receptionist was very friendly and helpful. Other than that I think I would return again.

"Worst customer service"

1
18/04/2016

We had an incident where our luggage got stuck inside the elevator and the doors would not open. We understand it is a technical problem, but the way the person in the front desk dealt with the situation was horrible. She never approach us to explain how the hotel would fix the issue, she ignored us all the time, we had to follow her around the lobby and demand a solution and explanation. She told us she did everything that she could....just called "someone" and wait to show up..... annnnnd I haven't mentioned it happened at 1 am in the morning of a Sunday!!!! we were tired, we just wanted to go to sleep....we would be leaving the hotel at 8 am to continue our travel, but how can we get some rest if the person in charge of the hotel were so careless/indifferent about our situation. Finally another woman arrived at the hotel even with a worst attitude than the first one, she found out the switches to reset the elevator and then the doors opened (around 4 am). Once we got our luggage we approached the front desk and we told her that at least we deserve an apology for all the inconvenience caused by the elevator and she told us " in the contrary, you have to thank me for getting your stuff". We were really angry and disappointed for the way the hotel staff treated us. Is it to difficult to have a person with common sense working the front desk??? someone with customer services skills??? Who could simply say: "Don't worry everything is going to be fine, we will find a way to get your luggage before your leaving" and of course do it. Instead, what I see, is a staff that is not prepared for unexpected situation and where the customer is the last priority.

"Dirty Room"

2
12/04/2016

This hotel is ideally located if you are going visit the Space Centre. The hotel room was very cramped and exceptionally dirty. The light switches were filthy, the bathroom dirty and very cramped, the floor had food and dust on it and the walls had stains. It made us feel quite sick. The only saving grace about this hotel was the breakfast which was good.

"Photos are deceiving - think hard before booking"

1
10/04/2016

The main issue here is the cleanliness. We found hairs everywhere and it was very obvious the bathroom floor had not been washed as there was rubbish that was not ours. The air conditioner blew so hard into the beds, it kept is awake. Also, there was an ice dispenser going off all morning from the early hours - suspect it was a bus load of people filling their chiller bins. The bathroom was far too small with the door almost touching the toilet, and the plug hole was full of prior guests hair. The breakfast was edible, however we have felt quite sick since eating the waffles. Breakfast staff lingered behind us when we were making our breakfast wanting to re stock knives, forks etc; rushing us along when there were plenty of stock and over flowing bins which were better off been attended to. The lady we had for check in was more interested in her lip gloss than providing customer service, however the morning guy Bobby and another lady who helped us out with the laundry were lovely. Just want future guests to be aware that the lobby and photos are deceiving and although convenient for NASA, this was a terrible experience for us.

"DANGER! Security alert - Desk clerks calling rooms to see if you are there!"

1
08/04/2016

First of all, they make an un authorized copy of your ID! They can not answer why or won't destroy the copy, now the clerks and hotel have your home address! I'm a Best Western club member, all of my information is stored there, why does the hotel need a copy of your drivers license? I've never had this before! Why so much distrust? Second, the "front desk" called my room at near midnight because there was a problem with "paperwork"! With automated reservation systems in place for well over 20 years, why do they have to call and wake you up close to midnight? My guess is they are fishing to see if you are in your room, then conveniently enter to rummage through your things and take what they like. I'm not sure of the theft at this hotel, but it's obvious that the management is part of it! I WILL NEVER stay here again, such and un professional and ghetto place! They have no idea how to treat the paying public that has plenty of hotel options. Holiday Inn gets my business!

"Great place to stay"

4
07/04/2016

We spent two nights here so we could visit Houston Space attractions, which are very close by. Our room was clean and comfortable and the office staff treated us as friends. Great value for your money here. Highly recommend this hotel.

"Bad Experience"

2
07/04/2016

We were going to stay there last week, but we had to check out immediately upon arrival. We walked in the room and noticed roaches crawling in and out of the dresser drawers. My husband immediately took our belongings back to the car while I checked out. The front desk lady explained to us that they just sprayed and that's why the little critters were probably coming out. The front desk lady (sorry I forgot her name) was extremely nice and we received great customer service, however I couldn't stay with roaches. I usually don't write reviews, but I just wanted other travelers to be aware!

"Not new, but still good! Nice breakfast."

3
05/04/2016

Hotel is not new anymore, but rooms and bathrooms are kept clean. Showers worked and plenty of warm water + pressure. Clean and nice towels, and comfortable beds. WiFi worked without problems. One of the nights with hotel at Full occupancy, there was a bit of a lag, but it came back. We had 5 units running in our room, some streaming netflix without any problems. Pool looked clean, although the 50 deg weather kept us from it :-) Service from the staff was really good and very helpful. The breakfast buffet is nice; bread, jams, cheese, cereal, waffles (bake yourself), coffee tea juice. Everything was there (and kept coming). The space for Breakfast is simply too small to accommodate everybody. a bit of a shame. The aircon in the room (4 person room) was wallmounted, at floor level, and right next to one of the beds. We had to create a makeshift "cold wind curtain" using the ironing board and the bedcover to not have the left side of the face freeze of. Location if perfect for south Houston visit, as well as obviously NASA visit. Not that many restaurants right there, but within 10 min driving there is plenty. We used it before going on a cruise out of Galveston.

"Very comfortable."

4
29/03/2016

Very comfortable hotel in which we spent a couple of nights. Excellent location from which to visit NASA centre. Several eating places in easy walking distance and their Breakfast was a good standard.

Best W, General Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-338-6000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bav Mehta Gen. Manager BEST WESTERN Webster Hotel, NASA

"very clean kind staff"

5
20/03/2016

they allowed us to check in a little early. The hotel staff was very nice and respectful. The rooms were clean and the breakfast each morning was good. The location to restaurants and shopping was very good.

Best W, General Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Thank you for the kind words about your recent stay here at Best Western Webster. Hopefully we can be a future destination for your travels. Thanks Bav Mehta Manager

"Don't stay here"

2
22/02/2016

Thin towels, poor lighting in room, rooms and hall smelled like someone has or was smoking, men outside doors to building drinking beer at night, and roaches in room. I would not stay here again. Lots of other hotels near by if location is an issue.

"Best Western NASA Webster TX Valentine's Eve 2016"

4
15/02/2016

Convenient older, small hotel that was made into a Best Western. Not up to the Best Western layout standards and is very small, narrow hallways and can get crowded. At breakfast on Sunday, Valentines Day it was very crowded, almost a zoo. The bathrooms are very narrow, barely able to close the door. The room itself was very small. Am a Diamond member and was using a free room and was hoping to get upgraded to a King Suite, but none available. In reality IMO, Diamond means nothing. Now that I am about to be Diamond Select, BW's highest level, it still won't mean much. There should be a system in place that if you use a reward for a free night that with a certain amount of lead time, I should be able to reserve whatever room I want. If not, Diamond Select just means I get more points to get more rooms but I am not guaranteed what I want. For the amount of times I stay at BW, I really should look at other hotel chains and see what they can offer. Overall can't complain about a free night, just making observations.

"Nice & Clean"

4
11/02/2016

Stayed one night. Overall nice. Lobby & Breakfast area big. The only problem I had was the I thought the bathroom was really tiny. The toilet & shower are in one room and there is not enough room to turn around. Could have been just our room. We were on the end of the hall and it looked like our room might have been smaller.

Best W, General Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Thank you for staying with us here at Best Western Webster. I'm glad that your overall stay was a comfortable one. The bathrooms are a bit small but we hope that everything else was up to par with your expectations. Hope to see you again soon!!

"Nice motel prior to cruise"

4
08/02/2016

Staff friendly and eager to please. Rooms small, but very clean and comfortable. Many places to eat within walking distance. Nice lobby. Stayed here prior to our cruise out of Baypoint Cruise Terminal in Houston.

Best W, General Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Thank you for choosing the Best Western Webster. We appreciate the kind words and thrive to satisfy, so it's good to hear that the staff is doing a great job. Hope to see you again when you go on your next cruise!!

"Small room. Small beds. Nice lobby. Clean breakfast area."

4
07/02/2016

We stayed in a 2 beds room and it was not spacious. It has refrigerator and microwave. Continental breakfast is free. And the rate is very affordable. I am so glad we stayed here otherwise, we wouldn't have enjoyed it's neighbor Lupe Tortillas, a Mexican restaurant. I find the lobby nice and clean, also the breakfast area. Foods are okay.

Best W, General Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Thank you for staying with us here at Best Western Webster. I'm glad that everything turned out okay and hope to see you guys again in the near future!!

"Very nice and clean"

4
05/02/2016

It's a very nice and clean hotel. It's located in a very nice area. The rooms are very clean and the staff is friendly. I would definitely stay there again. I had a really good experience since it was my first time staying at Best Western

Best W, General Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-338-6000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bav Mehta Gen. Manager BEST WESTERN Webster Hotel, NASA

"Nice pre-cruise one-night stay"

4
05/02/2016

We needed a place to stay pre-cruise, and we got this place as a "mystery hotel" from one of the discount lodging sites. We were actually quite happy about the place. The location, about midway between Hobby and the cruise port, is convenient with many eating options within walking distance. The staff was very friendly. The room appeared to have been remodeled with modern bedding, etc. The bathroom was on the small side, but adequate. The breakfast was also good enough with two waffle machines, yogurt, and other selections. Overall, a nice experience.

Best W, General Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 281-338-6000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bav Mehta Gen. Manager BEST WESTERN Webster Hotel, NASA

"Son's Weekend Wedding"

5
02/02/2016

The host hotel was totally booked. We had family that had not booked their room so I called and made reservations with Best Western. From booking the room to the awesome rates, Best Western totally was THE BEST choice. Thank you for making a special occasion more enjoyable!!

"Handy"

3
01/02/2016

We chose this hotel for a pre cruz, night only.It is a little dated, rooms are small a small wardrobe. Breakfast was basic. Staff were pleasant and helpful. It is close the space center Nice Mexican style restaurant next door Lupe Tortilla and lots of others in the area

"Bethlinda"

1
27/01/2016

I really was not at all happy with this hotel. First, the staff was not friendly or welcoming. The room was small and the bathroom was so tight you could barely move. The blanket smelled of body odor which was really disgusting. The heating unit was so loud it kept me up. We went down for the continental breakfast and it was inedible. I have stayed at other Best Western hotels and have never had a bad experience. There is always a first time.

Best W, General Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Bethlinda, I apologize for issues that you had during your stay and will definitely be talking to my front desk agents about their behavior. I will look into these issues and will fix them and hopefully you can give us another chance when you are in the area again. Once again I do apologize, but hope you will give us a chance to rectify this past stay.

"Next stop on road trip"

3
26/01/2016

Arrived late. Place was hard to find with directions. Our room was far from elevator. Room was small. Bathroom was tub and toilet. Tub was old and train kept closing so I was standing in water. The vanity was outside of bathroom and it was very tiny. We only stayed one night and I don't think I would return.

"Worst Hotel Ever !"

1
18/01/2016

I Would Not Recommend This Hotel To Anybody.Room Was Terrible, Small,Sink Was Outside Of Bathroom, Toilet Ran ConstantlyHad To Kick Door To Get It To Open, Slam To Get It To Shut!...Terrible Property.

"Great beds"

4
13/01/2016

We stayed here as it was close to The Space Center and easy access to Galveston we arrived very tired after along travel day. The beds were great very comfortable. We were awakened at 4:00 a.m. by people in the hallway but the next night put our fan on and slept very well. The free breakfast is very generous and we'll looked after by the staff. Thank you for a great job done. The only complaint would be the hotel near new towels, they were pretty hard. We stayed 8Jan. To 11 Ja. 2016. In room 228.

Best W, General Manager at BEST WESTERN Webster Hotel, NASA, responded to this review
Ms. Cathy Thank you for your kind words about our hotel. We are extremely glad you enjoyed your stay and hope that you will choose us in the near future. I will look into the issue with the towels and see if there is anything that can be done about it. I thank you for pointing that out. Hope you have a great day! Bav Mehta

"won't return"

2
08/01/2016

I chose this BW because its location was convenient for a specific trip and was lower cost than some other hotels in the vicinity. I will not stay there again and cannot recommend it. Main issues: roaches in the bathroom, towels that felt like sandpaper, and a tiny bathroom area (although the bedroom size was OK). No problem with the staff, who were friendly and professional.

"Never Again"

1
04/01/2016

The room we were given had the strong oder of air freshener and Pot. It was so strong we could not stay in the room. The front desk changed our room without hesitation. The next room had many item broken or in disrepair but at least it did not smell like pot which I did not wish to be blamed for and assessed the $250.00 smoking fee. The rooms are not quiet and we were by a side exit where the smoker went in and out to smoke. The carpet is dirty, the border carpet at the base board was torn loose, the knob on the closet was missing and the screw threads were the handle. The girl at the desk did all she could and was apologetic and no blame goes to her. I will not recommend or stay here again. When I check my credit card, a charge for each night (2) appear although we prepaid 2 months in advance.

"very good"

4
01/01/2016

been happy every time I have styed here. the staff was friendly and helpful . the was places to eat close and shopping also , and its close to my family . the breakfast is good and fresh. I would tell all my friends and family about this hotel . next time I am in this town i will stay here. with out a 2 thought

"Closer to NASA"

4
24/12/2015

The hotel rooms, housekeeping, ambience, parking, wifi, breakfast and the staff is excellent and cooperative. The hotel is closer to NASA about 4 miles from this hotel. I enjoyed my stay here for 2 nights.

"Plesant stay at a reasonable price."

5
22/12/2015

Room was comfortable. Had everything we needed. Front desk staff were plesant and helpful. Hot breakfast with many choices was free. Overall good value.... Would stay here again. Very close to the NASA space center, many Restaurants and shopping Mall.

"Extremely friendly obviously!"

4
16/12/2015

Two day business trip. Most relaxing! When it comes too friendly and people that can't stop this trait, there absolutely is no place on earth that competes with Texas. If you've been there I need not say anymore! This particular property is where I stayed when it was another privately owned hotel 23 years ago. Friendly, feeling at home, clean, comfortable beds with lots of short pillows made my nights most excellent! Although only continental breakfast tons of any restaurant you could wish for within a short walk. Nasa space centre 5 minutes awayand shopping is unlimited very close by! 20 minutes to Galveston. Don't miss Moody Gardens! Topgolf is an amazing state of the art driving range, Academy Sports, SAS mega store run by two elderly ladies that will boggle your mind and anything else you can imagine. I lived close by for 3 years some 22 years ago and actually was blown away by the rebuilding/renewing of the highways. Some finishing touches still to go. For the money this Best Western was just the ticket. Outdoor pool that you can get sun at from 10:00 AM on most every day. Don't speed in Webster unless you like talking to the police force! They are right on top of their game. Excellent area for business or pleasure! Most importantly to me is security, feeling safe and having fun. Mamacitas Mexican restaurant is truly the Mexican experience plus. Same owner from 22 years ago and he remembered me which was incredible. If there is a recession going on the Texans don't know about it!

"Typical Best Western"

3
08/12/2015

Like most Best Westerns, the room is clean, the TV works, the plumbing works and the bed is comfortable. The young man working the desk was polite and efficient. The manager oafish, officious, rude and not a person who should be working with the public.

"Overall good stay"

4
03/12/2015

There's nothing particular about this place, just your standard hotel. We wanted a place near NASA and not too far from Galveston, so we decided this was a good place. The area was decent and the hotel was like an average one you would find. The room was clean, staff was nice, and breakfast was okay.

"Great place to stay"

5
29/11/2015

This Best Western is an excellent place to stay while visiting the Houston NASA Space center. The rooms are clean and comfortable, and the location is excellent. The staff were all very friendly and offered us assistance with finding the Space Center.

"It has it where it counts!"

4
24/11/2015

I looked at what felt like hundreds of motels close to NASA. I was looking for low budget but not so low that all I got was a cot and a roof. This place fit the bill perfectly. I had a single room with a king bed for two nights. It was generally quiet. The parking was a breeze. I particularly liked that I was on the ground floor and so close to an exit door that I could look out the window and see my car. It made the loading and unloading a snap. PROS: the hot breakfast is the best in this price range. Hot waffles, fresh pastries, sausage and eggs....it was a far cry from many of the reviews I read in my search which used words like cold and stale to describe their free breakfast. The other excellent selling point: the TV. I was surprised to note in other places that I considered the lack of a flat screen, a suspended in the corner television, and the lack of channel options. This room had a decently large tv, placed in the center so no neck strain needed. And the best was the full menu of direct tv options. Nothing is more annoying that satellite tv that has most of the choices unavailable. This place had everything accessible. So after an exhausting day out I could sit back and actually struggle to decide which movie to watch. Perfect. CONS: yes there were some. The reliance on LED left the rooms bathed in a blue tinge which may have matched the "modern" decor but frankly was a bit harsh on the eyes. The bathrooms were snug. The towels won't be taken because they were bleached to a crisp. Some had a slightly sour smell. My closet was missing a pull. There are no vending machines machines. I didn't care but some might. Instead there was a small corner in the lobby with the usual array of chips, candy and beverages. All in all I felt this was an excellent choice for me. The areas that excelled were high on my needs list (entertainment and a hearty breakfast). I did not mind the areas they skimped on because it made this an affordable option for my two day visit. i would return to this motel again for certain if I go back to that area again.

"Good but also not good"

2
23/11/2015

Really, I was expecting something better, but the place was still good. This hotel isn't just a little bit on the small side, it's a lot on the small side, including my room's bathroom. On the plus side, the breakfast is tasty and the staff is nice. Wish I could give a better review.

"Bad odor = no sleep"

2
18/11/2015

I had worked in San Antonio then drove the 4 hours to this hotel in the Houston area. I got there about 1am so after checking into my room and discovering an overwhelming smell of carpet shampoo had no choice but to stay and try to get as much sleep as possible. I went to sleep with the bed covers over my face to avoid the choking smell. I awoke the next morning with a sore throat and developed a cough that lasted well over a week. I don't understand how they can rent out rooms that smell that bad.

"Great bargain "

5
15/11/2015

Hotel was nice, centrally located to plenty sites,activities, and food, but still outside the rush and noise of Houston. The area is clean, quiet, and safe as far as we could tell. Breakfast is enough to hold you over to lunch, nothing special, same contential breakfast you get at most.

"Cheap and good value"

4
28/10/2015

Stayed two nights here. The staff were welcoming, the room was clean and the breakfast - especially the waffles - were reasonable. Also spent time by the pool which was a bonus. Handy for the Space Centre and Kemah Boulevard as well as Downtown Houston ( but you do need a car)

"Cheap but cheerful"

3
27/10/2015

It was a clean budget hotel but spoilt a bit by the housekeeper twice knocking to get in to clean the room and reception calling to ask if we were checking out ( this was at 10.30 am and checkout is 11am). We missed the breakfast so can't comment but if you are looking to eat I would definitely recommend Luca Torilla next door

"Nice BW"

3
24/10/2015

Rooms were comfortable but cramped. This is a nicely remodeled but small hotel. I would absolutely stay here again. Breakfast included numerous items including eggs, sausage and potatoes. Nicely presented. Staff is wonderfully helpful

"Good Value"

4
22/10/2015

Quiet and restful, drove quite a few hours before I arrived and found the room and property very well kept, many restaurants in the area, did not lack for variety. Close to major thoroughfares and shopping areas

"Stayed the night before a cruise."

2
21/10/2015

The room was clean and nice, but the air conditioner didn't work. I had to turn it off and on all night for it to work. I did talk to the desk and they told me to do this for the air conditioner to work. Then the electric went out in our room, when we had to get up. We were not offered anything for any of the problems we had. I was not very happy about the service

"Great place for the price"

5
19/10/2015

Everything was updated (Best Western needs to update their photos here on TripAdvisor. I saw some outdated room pictures on here that almost made me change my mind). The room smelled like it needed to be aired out but everything was very clean. We LOVED the huge space pictures hanging above our beds. That was cool. The hotel staff was friendly and helpful. The free breakfast was great (wish they offered more meet than just a frozen breakfast sausage though). We stayed here to go to NASA and it was great for the location and price. I felt safe but my husband was with me. We arrived late after dinner and everything was lit and we felt fine.

"Best indeed "

5
18/10/2015

I have nothing to complain about this place, clean rooms, high quality sheets and all that, new TV's, tons of channels, fridge, desk with high quality deckchair, a very pleasant place to stay. Also the hot breakfast has a large variety of foods and beverages. Friendly personnel. The only inconvenience is for smokers, no smoking inside, while outside there's no covered area or something like that for smokers.

"BW Nasa"

4
12/10/2015

Good facility in the area of South Houston/Johnson Space Center. Besides regular B-fast items, eggs and meat every AM. Clean and comfortable, secure. Manager is very helpful and expedient in resolving issues. Security is on site evening to early AM. Walking to numerous restaurants.

"Tiny rooms, but clean and newly renovated."

3
27/09/2015

The good: Just off to the east side of I-45 south on main artery Bay Area Blvd. Fair location for access to Webster and the NASA/Clear Lake area. Older hotel that has converted to Best Western brand and recently fully renovated the hotel interior and furnishings... lobby, breakfast area, halls, and rooms. Clean, nicely furnished rooms. Friendly, helpful staff. Average breakfast offerings, well plenished, but no proteins. The not-so-good: If you're claustrophobic you may not be comfortable here. Rooms are tiny, very tiny. I measured our king room at 238 sq ft, very small. That's due to it having been previously some other budget hotel brand before becoming Best Western. That smallness was made even smaller by an over-size free-standing portable closet (no built-in), a large entertainment center, and the king-size bed. The ceiling made the closed-in feeling worse, it was much lower than normal. The bathroom was 6' x 6', with an even lower ceiling, only 7'. The door cleared the toilet by a fraction of an inch. See picture. The two-floor hotel is actually two long connected buildings end-to-end, with the elevator at the lobby at the front end of the front building, so if you're assigned a room on the second floor near the back end of the second building be prepared for a very long hike from the elevator if you have heavy luggage; or drive to the far end and lug your luggage up the stairs there. Value? It is clean and refurbished, but given the room sizes and building layout, for the price you probably can do better at any one of the nearby hotels.

"Old But Nice"

4
24/09/2015

Although the hotel is an older Best Western, the location was great and easy to find off the Gulf Freeway. Several restaurants within walking nice. The nightly rate was 30% less than the other motel chains within the general area. Internet service was good and the room was quiet and clean.

"Good value for your money"

3
15/09/2015

Good value for you money. Nice rooms. Bed was comfortable and room looked trendy. Breakfast was also ok and got our day started. Restaurant next to hotel was excellent, so just for that reason you should stay in this hotel. We had also few hiccups. One of our larger towels was way past it usage days. On morning we found small lizard from bathroom. I informed these to hotel staff when we were checking out, and they promised to care of this kind of things in future.

"Overnight stay "

3
11/09/2015

Hotel was in a decent location. Had a nice, clean looking outdoor pool. Room was very clean and fairly modern. Beds and pillows were not terribly comfortable so it was hard to get a good night sleep. Air con worked well, but was very noisy and it was directly next to the bed so one side got incredibly cold as the air was blowing directly on the person sleeping. Not the nicest Best Western I have stayed in, but not terrible for an overnight stay.

"Great for Business and Pleasure"

4
27/08/2015

The location is amazing! This hotel is within close proximity of NASA and other facilities that most people come to the area for trainings. It's also close to several restaurants, shops, local attractions, and a mall is within a stone's throw. The hotel itself was much nicer than I had anticipated. The rooms have been updated and nicely decorated. However, I must agree with several other people and say that the bathrooms are super tiny and the doors can barely be closed without scraping the toilet. But if this isn't a huge deal breaker, I strongly suggest this hotel. The price is right and you certainly get the most bang for your buck