Best Western Plus Hobby Airport Inn & Suites

We were first of met the airport by a very curious driver. Candy greeted us as we walked in very nice and informative about the area and recommended local dining.

I would like to take a moment to recognize Cyndy for her outstanding customer service. She was friendly, professional, patient, and genuinely made my mother and I feel valued as a customer. Cyndy went above and beyond to make sure we were taken care of and had a great experience. Her positive attitude and willingness to help truly stood out. Customer service like hers makes a difference, and she deserves to be recognized for it. Thank you, Cyndy, for making our experience such a pleasant one!

I had reservations at a different hotel down the street she said check in wasn't until after 3pm and they didn't have a bus to the airport so I cancelled my reservation and drove down the street the moment I walked up to the front desk i knew this is definitely a better place to stay so the amazing young lady at the desk let me make a reservation there in person she told me check in wasn't until after 3pm but if she able to get me a room sooner she let me know she let me hang out in the hobby until she got a room available which one became able at 11:47am

Cyndy at front desk was awesome. She provided excellent customer service which is hard to come by these days. Very friendly and welcoming help us with dining selection. Thanks Cyndy for the great experience!

The one night stay was overall very good. Cyndy the front desk supervisor was very pleasant and professional. She made us feel welcomed. She answered all of my questions. She described the amenities of the hotel. The breakfast was tasty. It had a variety of items. My only criticism of the hotel is I was very disturbed by the slamming doors. The hotel needs to install the mechanism for soft closing doors. Every time another guest left their room, I heard them. Other than that the room was clean. Great value for our stay. Thanks again to Cyndy for her great customer service! We will definitely return.

⭐️⭐️⭐️⭐️⭐️ I had a wonderful experience staying at this hotel, and a big part of that was because of the amazing host. From the moment I arrived, they were welcoming, friendly, and incredibly helpful. Cyndy made sure everything was comfortable and went above and beyond to make my stay enjoyable. Cyndy was professional, attentive, and quick to respond whenever I had a question or needed anything. Their hospitality truly made me feel welcomed and cared for. It's rare to come across someone who puts so much genuine effort into making guests feel at home. I would absolutely recommend staying here and would be happy to return again. Thank you for making my stay such a great experience!

Cyndy!!!! We had SO much hoopblah trying to get here from the Galveston port and even more hoopblah trying to deal with the bank and Cyndy was patient, kind, and incredibly helpful!!! She got us in as fast as all of our hiccups allowed. She is AMAZING!!! I cannot praise her enough. Thank you so, so much!!!!

Everytime we visit Houston we stay here the staff is very professional and friendly . Cyndy at the front desk is great 10 outta 10 and the hotel is clean shuttle service is fast . If you want a nice clean place to stay I highly recommend the Best Western plus airport 8778 Airport BLVD you won't be disappointed .

Cyndy and the hotel staff were very friendly and attentive to our needs. The hotel facility was clean, the free breakfast was very good with many options and the price was very competitive. We enjoyed our stay and would come back again when in the area.

I've been staying at this hotel for years, and the service gets better & better! The customer service from Cyndy & Edgar at the front desk is always phenomenal, from check-in to check out. They always help with any questions we may have, and always have a smile. Mateen and the other shuttle bus drivers are phenomenal as well! You can't go wrong staying here, it's close to the airport, the rooms are always cleaned well, there is a nice outdoor pool, and my husband loves the breakfast.

Cyndy was extremely helpful and courteous! The room was very clean. I will definitely stay here again.

Cindy was super helpful checking me in! She went out of her way to make sure I was comfortable and satisfied with my room. The check-in process was smooth, and her friendly attitude made me feel very welcome. I really appreciated her attention to detail and excellent customer service. She definitely made my stay a great experience!

I stayed here several times and I always get excellent professional service facilities are always extra clean and front desk lady is always nice and polite

After a reservation mix-up with the site I booked on . I contacted the hotel and spoke with Cyndy we spoke about 3 times and she provided good advice on contacting the site. After over two hours and stressed out Cyndy was there hours later to check me in with a smile and even accommodated my special request for a room. Good job Cyndy and thank you.

Great experience at this Best Western working with Cyndy at the front desk! Traveled from Denver with 2 kids and 2 seniors (both in their 80's) on a super early morning flight. Arrived at the hotel around 11:30am exhausted and starving. Cyndy was AMAZING doing everything she could to accommodate us. She gave us a comfy spot to hang out in the lobby, worked on finding us rooms (as quickly as she could), helped us figure out how to get food delivered, helped us find ice/water, etc. She was extremely hospitable and friendly. Such a treat after starting our day at 3am to walk into a welcoming environment and have VIP treatment from Cyndy. Highly recommend!

We traveled in from Ohio and our flight got here earlier than anticipated. We arrived at the hotel and was able to check right in! Our friend at the front desk Cyndi was extremely friendly and helpful and made the whole experience perfectly easy! She's a gem! The hotel was perfect, awesome pool, comfortable room! Will stay here again!

My flight came in early and when I arrived I was greeted by the front. Desk lady I do believe her name was Cindy G . Helped me get checked in quickly with no issues this is my go to hotel to stay at the rooms are kept updated. Everyone is friendly and very helpful.

We stayed 1 night in July and thought it would be a good location for future visits. However, I forgot a dress shirt in the closet and my wife called and asked if the hotel staff could get it and we would stop back and pick it up. She was told house keeping would bag it and tag it for us. When we stopped by to retrieve shirt we were told they didn't find it. Either they rented the room to another customer and they took it or a hotel employee did. Either way I would not trust the people at this location.

I have been here over 15 days and it's two front desk employees that hospitality and customer service stuck at the most one is Ms.cyndy very out going make sure that I was signed up for best Westin I start out as a short time and because of her I here long

We've stayed at Best Western Plus locations elsewhere and were usually pleasantly surprised. This one? Not so much. While it's conveniently located and airport shuttle is a plus, everything else was a let down. There is no coffee maker in the room although the website claims they have them. Nor is there a safe. The safety card says to check valuables with the front desk safety deposit box. That didn't exist. The other amenities (shampoo, conditioner, lotion) are minuscule. I have medium length hair snd needed two bottles to wash it. Breakfast is lacking in that it's not restocked regularly. Won't stay here again.

I would give this hotel a 5 rating except for one issue. As a handicap traveler, I booked a handicap accessible room. The room was very nice, clean, and as a suite it offered a room separate from the bedroom. The problem was that the larger than average bathroom had very limited accessibility to the shower. There was no way to roll my wheelchair into the shower, and even getting in with a walker would be a challenge. The rest of the bathroom was fine. Also excellent was the morning breakfast which included waffles, fried eggs, bagels, muffins, cereals, fruit, various juices and more. And the staff was excellent as well. Best Western, in the future....just make the shower more accessible friendly. Photos attached.

The Best Hotel in town. The location, atmosphere, rooms, the value, and cleanliness of the hotel is awesome, noise quiet and depends on what events in town bring loved ones and friends together at the hotel, all service of the hotel staff is awesome, and amenities is great as well.

Rooms were comfortable. Breakfast adequate. Wish they had pancakes.

Cyndy at the front desk was amazing! She went above and beyond to get us into our room early. We really appreciated it!

I arrived to the hotel early and Cyndy was very accommodating in helping me get checked into my room early. She provided excellent guest service and made my stay at Best Western great!

We really liked this hotel but the best thing was Cyndy the supervisor who was working the front desk. I was traveling with my 93 year old friend who arrived well before myself. Even though the reservation was in my name she allowed him to check in early which was a big plus due to his age. I had called the hotel a week earlier and gave them his name etc. which was a good idea. Thank you Cyndy for providing great customer service. We will be back!

Cyndy meet me at the front desk with the biggest smile. She made me feel comfortable and welcome. She was great to recommend places to eat nearby. The room was clean and very nice for the price.

Comfortable rooms and a very good breakfast. Cindy and Andrea were amazing. The hotel would do well to install some kind of dampening on the doors, because apparently people only know how to slam the doors shut. Overall great experience

VERY NICE PLACE TO STAY CLEAN AND GREAT BREAKFAST. MS CYNDY WAS VERY GREAT AND HELPFUL. Hotel is close by hobby airport with nice restaurants close by and they have a shuttle bus there also

Cyndy was phenomenal. Check in easy and flawless. She was very informative. Let us know times for breakfast and when we could come down to get our airport shuttle.

Will definitely stay here again. The front desk very helpful. Room was clean,bathroom clean. Check in fast. Can't get any better than that.

We've stayed here four times (due to hospital visits) and have been very happy each time with the service, cleanliness, amenities, and friendliness of the staff. The lrooms are up-to-date with nice towels and linens, microwave, large fridge, and coffee/tea maker. Housekeeping and the breakfast staff do a really nice job. Cyndi and staff are always pleasant and helpful. We feel at home whenever we come here. It's just minutes from Hobby (but quiet) with a complimentary shuttle and many nearby restaurants. There's a large HEB grocery store about 7 minutes driving distance. Pricing is excellent for the value received here; I don't hesitate to recommend this Best Western Plus!

My name is Curtis… I am from Louisiana. My wife and I travel to Houston at least 2x a month for medical appointments. Each time we seemingly always stay at Hobby Airport Inn & Suites… not because it's close to our appointments but because of the special treatment of the staff … Everyone has been accommodating to any needs that we may have- and the facility is well kept and there is a feeling of safety. I want to take this opportunity to praise one of the employees. Her name is Cyndy. I believe she may be the supervisor. I mention that tidbit because I know now why the staff performs so well. She leads by example. Since we are regulars if Cyndy is on duty, and because she is aware of our health issues, she personally makes sure that all is ok… we appreciate her so much … I did think that we were special until I was able to see her check another customer in . She showed them the same respect. I am proud to have met her and am equally proud to be doing this review- please give her a Pat on the back for a job well done.

Cyndy was great she really took care of me and God Father she help us with our discount and she has helped me and my Dad with transactions with double transactions

The front desk lady, Cyndi was amazing! So helpful and courteous! We were able to have them hold our bags so that we could explore a little bit.

Great location for being close to the airport. Room is clean and tidy. Cyndy was polite and accommodating when we arrived earlier than we had anticipated, finding us a room. Lobby has an open feel to it and a very spacious breakfast area. Good price for all this.

I arrive on 16 Oct 25, for my five stay at my favor hotel in Houston, TX. I have been coming to this hotel the last seven plus years since have a shuttle pick-up and dropoff at the Airport, that's only 7 minutes from the hotel. The atmosphere is great and you closer to everything as well. The rooms are always very clean and freshly smell since staying here due to an awesome staff workers that keep the cleanliness up to standards. The value of a price is great if you do online reservation or call straight to the hotel for a better price. As for noise and quiet level is great. I do must give my praises to Ms. Cyndy, that work in the morning as the Hotel Customer Service Rep. Ms. Cyndy has been a joy with her big smile as she welcome you the hotel. Ms. Cyndy is very professionalism in her job and she remember her customer that have been coming to the hotel long period of time like me. That's a big plus in my book knowing that hotel Customer Service Rep. Remember your name and when the last time you stay at the hotel. You must enjoy your job and have patient when dealing with hotel customers everyday and still have a smile as being helpful to everyone. Ms. Cyndy is the bright light for my joy when staying at the hotel. I recommend family and friends that comes to Houston, TX, to come and stay the Best Western Plus Hobby Airport Inn & Suites while feeling at home as you away from your home. Ms. Cyndy is a beautiful young lady. The amenities at the hotel is great. V/r, Ms. Tammy Edwards Veteran

Just a special shout out to the wonderful team at Best Western Plus Hobby . Upon booking my reservations, I had been in contact with Ms. Cyndy and she has been nothing but amazing. But what shocked me was when she recognized my voice when I arrived to check in. We talked like we had been knowing each other for years. Such great customer service. My flight was changed which cause me to arrive early and a room was ready upon checking in. The shuttle pick up was fast, easy and very convenient and the driver even told me a little about Houston. This will be another stop and recommendation when someone needs a referral. Thanks team for making my stay a home away from home.

My stay at the Best Western Hobby Airport Inn and Suites a one of the best experiences I've had in a while. Cyndy, the front desk agent, was extremely accommodating and genuinely nice. As an amputee in a wheelchair, traveling can be tricky at times. Cyndy and the crew at Best Western made me feel welcome and right at home. The facility is beautiful and very clean. The bed was comfortable and the room was welcoming. The complimentary breakfast was great and the breakfast attendant kept the area organized and clean. I will be returning to Houston frequently and will be staying at the Best Western while there. Thank you, Cyndy for making traveling effortless ! Best regards, Tiffany Salyers

What a pleasant experience and warm welcome with Cyndy at the front desk. After calling for our shuttle pick up, when we hadn't arrived she even called us to see if we had been picked up yet. We have stayed here before and will stay again!

We have stayed here several times flying out of hobby. It is right around the corner from the parking spot. They have an airport shuttle. Cyndy was very helpful checking in.

Cindy very very helpful person. I don't know sometime when I do it without her. Let me to get my phone fixed. She mentioned my room was clean wake up call fantastic I would never recommend any other hotel in the hobby airport but Best Western plus thank you Leroy Sallee present CEO of LAS Oil & Energy Group

We booked here after getting off our cruise we didn't have a hotel lined up for the night. Luckily they had a cancellation. They are fully booked up! (Hotels.com) we did have to wait a little bit for the room to be clean since we arrived so early. They do allow early check in, ask for their rates. Cyndy took very good care of us and got us in as soon as possible. The rooms are clean. She had house keeping bring us extra pillows/ blankets. Keep in mind the pull out couch doesn't really fit 2. It's more like one adult. Slightly wider than a twin. They do have laundry on site for $3 (quarters) and a dryer for $2. (Bring soap). They also have coffee, and hot tea available. And a refillable water station in the hall way. They also offer shuttle service to airport which is exactly what we needed.

Had an excellent stay at the BW Plus at Hobby Airport, Houston ! The wonderful lady at the front desk ( Cyndy) was able to facilitate my changes, my oversights, my errors with masterful effort ! I really appreciate the good work by Cyndy that made our trip special ! Thank you again Cyndy !

Cyndy at the front desk was very helpful and friendly always with a smile on her face. This was my second year staying here and it's just as clean and tidy as it was before.

Super easy to get to from Houston Airport, affordable, clean room with cold AC. Front desk (Cyndy) was super helpful with accommodating request. Will stay again

Due to moving I have been staying here eight days... The girls at the front desk have helped make my stay nicer and during this time Cindy showed me that I had advanced to Platinum level for the BW Rewards program... She has helped me with my future reservations and her friendly personality and efficient curstomer service has taken away my stress... I have a new friend with sweet native Cindy... I am born in Houston also...

We really enjoyed our stay here. The continental breakfast and free Wi-Fi were awesome and very convenient, even a business center. We also loved the pool and fitness center. We loved the view of the airplanes taking off. The people at the front desk were super friendly. Shout out to Cindy for being so kind, helpful and professional! I misplaced my toothbrush and she offered me one which was amazing. We also loved how clean and comfortable our room was. Would definitely recommend and we will definitely be staying again soon! Thank you all so much for making our weekend stay so special!!

Cidney was very nice to me. She made sure we was comfortable! The pool was very clean and nice. Bed was very comfortable. That's why I come here all the times ! Thank you Cindy!!

Cindy was very nice to us !! She made sure we was very comfortable. We always come here at the times ! The room was very clean

Prior to our cruise from Galveston we decided to stay at the Best Western Hobby Airport Inn and Suites. Our visit began with Cyndy at the front desk, she is an absolute gem and made us grateful that we selected this hotel. She went out of her way to accommodate us and her warm, enjoyable and caring personality is unmatched. As long as Cyndy is around we know that we'll be in good hands!

Coming back from a cruise May 31. After standing and pulling our luggage which seemed to be hours and hours. Called ahead to try early check in, Cyndy was most gracious. She let us check in 2 hrs early. Such a nice and wonderful experience. We were more than ready for a lay down.

I stay in Houston up to 4 nights a week for work, Best Western Hobby is my choice of stays because it is clean, affordable and has the best customer relations. Ana provides the friendliest service with the biggest smile; she is a true pleasure to visit with weekly and always makes sure accommodations are met and expectations are exceeded. Ana's congeniality is the main reason I choose Best Western Hobby! Kory

Stayed here over a holiday weekend, and it was a decent stay. We were on the 3rd floor, and it was away from the elevator, nice and quiet. Didn't get a chance to check out the pool, but it was open. Breakfast was plentiful each morning, with pancakes, sausages, various pastries, muffins, eggs,cereals, juices, etc. You definitely got enough to get your day started! We'd read the reviews about Cindy, and she was at the front desk when we checked in. Very nice and super helpful. Tip: This was our first time staying at a BW property, so we didn't know that 'kids' are not free if they are over 12. Be prepared to get hit with a $10/night charge if you have a child over 12. Also, they will pre-authorize your card the day before you check in which lowers your available credit; then, we will charge the entire amount when you check in. We weren't used to having so many additional charges when we've stayed at other properties, so that was a bit different. Just be prepared. The stay was good overall, and like I said, Cindy is a gem.

Check in great! Room clean and ready! I forgot my hot spot/charger in the room. Called the hotel and Cyndy was excellent. She made sure it was returned to the front desk and packaged it for shipment. Cyndy followed up when the package wasn't picked up to make sure it did get returned to me. Thank you for all your assistance.

Cyndy the supervisor here is 10/10, she's extremely kind and very helpful. She made my stay and check in amazing and eased all of my worries. This woman is a Queen, so thankful to have had her !! Other hotels just don't care anymore, but she made us feel right at home !!! Now I know the hotel I'll continue to book when I come to Houston ! Thank you Cyndy !!!

We look for Best Westerns because we're members and this Best Western Plus is very good. The location near Hobby Airport is very convenient and, surprisingly, noise was not an issue. The updated rooms are spacious with microwave, fridge, and coffee maker. The breakfast is minimal, but they did have hot items that varied daily, and the staff is really nice. The front desk staff is very pleasant and helpful. I want to mention Jazz, Cindy, and Colandria because they were super sweet and caring. (I was in Houston for medical reasons.) There are lots of restaurants and a large grocery store within minutes. Housekeeping staff is excellent and the room was perfectly clean. Excellent value for a very reasonable cost. We won't hesitate to return.

I will write here the same review that i posted on Google. I never posted a one star review for the last 10 years , only positive reviews. The incident happened around 9:36 AM yesterday 04/17. I booked initially 3 nights room from April 15th to April 18th. I only arrived on April 17th early AM because of flight delayed. i did similar booking int the past in other hotels, so i can get a room even if arrive in the morning. The lady at the front desk explained that the reservation was cancelled for a no show and that there is no more room. Of course I understood the no show policy and that i am being charged all the nights i paid even if i don't show up. All what i asked multiple times was just to be able to get a room because i paid for 3 nights and was expecting to be able to check in for the remaining night i paid as i arrived (Even if late). It was a all common sense request - i arrived later fine but can i still have a room for the date i paid for ? She told me there was no more rooms (twice) then i even show her a document saying that the hotel should have rooms if it was prepaid and not give to someone else. But she repeated there was no more room, and that i should have contacted them and blaming me for not doing so. So i was already tired of my delayed flight, completely surprised by having paid but not having no rooms available for me. I was shocked and desperate so finally booked another hotel 5 min away and then took time to write this review. And then i also checked on hotels.com there was plenty of room remaining - i was shocked. I called expedia to explain all the above - they recorded the conversation and were also very surprised, and apparently called the hotel to try to solve the situation. I am waiting for their answer. However as you can see the response of the owner on my google review indicates that I was somehow lying and that the lady at the font desk never said there was no more rooms available. Whereas she kept saying that. I said in my EDIT, I was more than happy to go there again , review all the monitoring videos, discuss with her so she can tell me again she never said that, whereas there were many customers in the lobby and queue hearing the same thing. Why would i spent 20 min to write all this detailed review if the lady was just simply tried to solve my issue (getting my room for which i paid for ?!!!). Why would i had to search for another hotel ? It would have been simple to give me another room as there was still plenty (its common sense - your customer booked for 3 nights, there are still plenty of available rooms, then just work on giving your customer one of that room that he paid for...). Or worst case just tell me - dont worry call Expedia, so they can provide you another room here with no cost. But no, she said there were no more rooms (i even asked me if she could relocate me - of course she said no as well). So thats why i had no choice but leave and book another hotel and write this review. Also if you read the answer from owner, you will see that he also said i should have booked with the hotel directly. So i paid 3 nights, did not get my room and got blamed 3 times : 1- I did not call them to let them now about the late show , 2- I lied when i said she said no more rooms 3- i should have booked with the hotel directly.

After a long and exhausting trip from Colorado, tensions were high and we were all feeling a little on edge. Thankfully, Cyndy came through in the best way possible. From the moment we arrived, she was incredibly accommodating, friendly, and genuinely helpful. She guided us through the area with ease, answered all our questions with patience, and made sure we felt comfortable and welcomed. It's not often you come across someone so attentive and kind, especially after a stressful travel day. We are beyond thankful for Cyndy—she truly made a world of difference and set the tone for a great experience. Now that we've settled in, we're finally able to relax and enjoy everything this place has to offer. The pool is absolutely amazing—clean, spacious, and the perfect place to unwind and have some fun. The kids are loving it, and so are we. On top of that, the recently retracted room gives us the ideal mix of fresh air and comfort. It feels open and relaxing, just what we needed after the road trip. This has turned into a perfect getaway, and it all started with Cyndy's incredible hospitality. We're already making great memories, and we couldn't be more grateful.

Was flying into Houston Hobby for my cruise out of Galveston and spent 2 nights here so I could go to the Space Center before my cruise. Shuttle from Hobby to the hotel was quick. By the way, Shuttle pickup is Zone 3. Hotel staff is great and friendly. Shout out to Cyndy at the front desk who was very helpful. Hotel is 3 stories and I stayed on the third floor. Elevator worked great and the hallways were very clean and smelled good. My room had 2 queen beds, fridge and microwave. Carpet was very clean and looked new. Very spacious with large bathroom with hairdryer Beds were soft. There was a closet with ironing board and iron. My only complaint would be no safe to lock up my valuables. Included free breakfast which had sausage, potatoes, fried eggs, ability to make pancakes, bagels, cereal etc. Nice coffee maker that made regular coffee, Lattes or Cappuccino.

I was surprised at how nice this hotel was. Everyone was friendly and rooms were clean. They do have complimentary shuttle to take you to Hobby Airport. The breakfast was so so but at least they had it. I would definitely stay here again. Oh and it's like 15-20 minutes away from everything

The staff was friendly and helpful. Our room was clean and our stay was reasonably quiet and very comfortable. It was very close to the airport and that was very important to us. It's unfortunate there aren't any restaurants within walking distance of the hotel but, that's certainly not the hotel's issue. The breakfast was good and there was a chest freezer with some frozen dinners there if Doordash or Uber Eats isn't your jam.

We really enjoyed our stay at this hotel. The rooms are large and comfortable. The free breakfast had many choices, something for everyone. The airport shuttle was prompt and the staff was very friendly. We only stayed one night, but we will stay again.

This BW Hotel, COULD NOT, provide a better experience, for its customers! I stayed 2 weeks for Surgery at MD Anderson Cancer Center; and the staff treated me, as " Family!" Capable, professional and courteous, the Front Desk Crew were the topping of this treat! "Jazz," was instrumental in retrieving my lost phone, left in an Uber car..patient and knowledgeable, she calmed my nerves and made calls, emails and explained the arduous process, made incredibly simple by her intervention! " Colandria," was my first contact..and courteously carried my luggage, as my Surgery disallowed this feat. " Cindy," provided tips and info, necessary to survive in Houston..with confidence and humor. Housekeeping, was diligent and thorough..and professionally maintained the cleanliness, anyone would hope for! Alma's breakfasts were served with tasteful foods, expertly prepared..and was humble and kind whilst doing so! I have been to many BW's, in numerous States..but this location, beats the competitors by far. Their pillows, sheets and towels are soft enough, to lull one to sleep when weary, and to imagine yourself bathed in luxury at an affordable price. It's not a problem to this caring staff, in their diligent assistance, to see one pleased by expert service! I cannot overstate the services here..the foods, drinks, and amenities are all well maintained and cleanliness is of paramount importance..it's clear! I'll return here then, certain of a professional, well attributed Hotel..but confident as well, that my experience here, mattered to those who take pride in their employment. Thanks to all, for making a Hospital stay, feel as though, it was, a most pleasant vacation!

Ms. Cyndy at front desk was so very helpful, patient and accommodating with my Mom, Mrs. Gwen and me, Tameka as we worked timely trying to get the apple pay funds loaded on another card to pay for our Two Night Stay at the Best Western Plus Hobby-Airport / Houston, TX... SINCERELY, Ms. Gwen and Tameka Copedge

Hotel was clean and staff was helpful and friendly. Pillows were too hard and there were no alternatives. Breakfast was pretty disappointing (minimal bread selection, flavorless eggs, only apples out [no bananas, oranges, etc.]). Plenty of free parking. Several restaurants close by.

The front desk receptionist was fabulous. Cyndy smiled and helped with my concerns courteously. She was great. I had questions about the shuttle. I had a request for a ground floor room. I needed to order food and have it delivered. Cyndy solved every concern with a smile. Thank you for having a professional in your hotel.

We always stay here when we cruise out of Galveston. Very convenient, shuttle to the airport, great breakfast, and the best coffee machine ever! Cyndy let us into our room early so we could go get lunch somewhere. Everyone there is so accommodating. Always clean and great place to stay!

Cyndy at the front desk was so helpful and customer centric with attention to detail. She really made my daughter and me feel welcomed. Thank you for making us feel like we were special guests, Keep up the great work. The rooms were very clean and a nice size.

Very nice hotel! Cindy was very helpful with getting us checked in and accommodating our early arrival due to our plane landing earlier than check in time. We appreciated the understanding of the situation and they were able to adapt to the circumstances in a timely manner. Great hotel with great customer service!

Out of all the Best Western's I have stayed at, this is truly a great stay. Cyndy was so helpful, friendly and a pleasant person when we got here. I stay about 30 time a year at best western and I would definitely recommend this for your stay. Food place all around, close to airport, offers shuttle to airports and just a great location.

Cyndy made this entire stay for me. The prior desk manager never called the airport shuttle for me. When I finally called back for a follow up Cyndy was working and got the shuttle there in about 10 minutes. She waived the early check-in fee for me, she's even given me a late check out. I'm not feeling well and I'm so grateful for her customer service and friendliness. The hotel room is spotless and breakfast was good. Hotel lobby beautifully decorated for Christmas.

Cyndy was great and the hotel room is clean and smelled nice. Best room we've had in quite a while. Would stay here again without doubt when traveling through Houston. Bed is super comfortable. Cyndy was helpful and very friendly. Got us set up for shuttle ride tmw as well

I left my phone in my bedroom! I only realized this as my plane was taking off back to Tennessee. Luckily Cyndy at the front office had found my phone and helped me get it shipped back to my house! I am so grateful for her willingness to help and go outside her day to day tasks.

Cyndy at the front desk was so friendly and helpful to two old ladies. After a long stressful day in airports, she welcomed us and went out of her way to be helpful. The shuttle driver was wonderful and the airport service was timely and convenient. AND the beds were comfortable too!

Best Western Plus Hobby Airport was a great place to stay. Cyndy, at the front desk is very professional and took great care of us. Between scheduling the free shuttle from the airport for us to getting us checked in, Cyndy's service was great. The rooms were recently remodeled and clean. I will stay here the next time I fly into Houston and would recommend it to others also.

After a nightmare of being stuck in traffic for 5 in a half hours and missing our flight on Thanksgiving, Cyndy at the front desk came to our rescue! Best customer service, super kind and super helpful! She even hooked us up and got us a room ready for early check-in. Hotel was clean, comfy and priced right. Definitely recommend.

We stayed here the day/night before our cruise. Cyndy, at the front desk, was very helpful and friendly ! We had just flown in from Sacramento and were tired. She was knowledgeable and answered our questions and made us feel at ease. ? Great costumer service ! Our room was also good. Decent size and clean. Would definitely stay here again.

Cyndy was very nice and made us feel at home .. room was very nice and clean. They even let you check in early for a fee that was my favorite part about it because me and my family had just came off a cruise so it was early morning. We need somewhere to go.

The best customer service I had. Cindy provide us with all our needs. Breakfast Area very clean and food delicious. Enjoy my days in swimming pool are. Everything is very organized and clean. I recommend Beat Western Plus @ Hobby. Is the Best

The room was large and comfortable, and everything seemed very clean! There was also a hot breakfast and a shuttle to the airport, which was on time and worked well. Usually, I don't leave things in a hotel but this time because of the nature of our trip, I left five shirts hanging in the closet, but didn't realize it until several days later. I called the hotel immediately And they had all of my blouses in the lost and found space in the office! I have left things behind in other hotels and never found them. They told me how to send a postage paid address. and I followed their directions. I had to call a couple of times with questions, but Cindy was very very helpful and patient with me. She was awesome! She said they would put them in a box and mail them. I did what she told me to do and about five days later the shirts arrived! I am so thankful for their honesty and help and courtesy in restoring my shirts to me.

Great place to stay if flying out of Houston Hobby airport. Room was fairly clean with minor problems. Would stay again due to location near airport. Left before breakfast was available. TV reception and internet were good. Air conditioner worked well.

Customer service here by Cyndy is beyond A 5 star review. She was great and helpful. When i thought things were going to go left, she took her time and worked it out for us. I was getting frustrated during check in because of a mistake I made but she worked with me and got it together. Thanks Cyndy

The receptionist, Cyndy, made sure our accommodations were ready. She even made several recommendations where we could find a good place to eat for dinner located near the hotel. She was very professional, polite and always smiled at all of the customers. Good place to stay before cruising.

Outstanding Experience with Cyndy, the Hotel Staff, Best Accomodations, Poluar Choice. Spacious Rooms. All Inclusive. Shuttle. Famous Breakfast. Will Always be my Favorite Hotel. Will Come again and again. Friendly Environment. Surrounded by other Hotels

We had a great stay. Hotel is nice and clean. A good price. The breakfast was good. I highly recommend this hotel. I will definitely be staying at the hotel again. The location was very great as well. Thank you, Cyndye you are doing a great job!!!

The hotel was close to Hobby Airport. It was very clean. I used the pool and it was great. The beds were comfortable. The coffee in the room wasn't the greatest but I am a bit of a coffee snob. Breakfast was at 6:30 so we missed it by half an hour due to our early flight. People were very nice. There is a shuttle to the airport and the airport is about 1 mile away if not closer.

Very sketchy area. But very close to airport. Bed sucked!! And beware of the zombies(druggies sleeping on the corners) and homeless camp right on the property line. I expected, but fortunately didn't hear gunfire!!! Might check other options….

Great location and friendly staff. Clean room. We flew in for a concert. The shuttle to and from the airport was fast clean and the driver friendly. We will stay here the next time we are in town. I recommend this hotel for cruisers and families.

Cyndy was exceptional. She was so helpful with a gift card payment and was able to check us in early. Thanks Cyndy. The shuttle was right on time and got us to the airport right on time. Would definitely stay there again. You should for sure check it out.

I have stayed at the Houston Hobby Best Western on several occasions for business. I want to give a big thank you to Cyndy and the staff at the hotel for finding some items I had left in my room, and they took the time to have these mailed back to me. This is exceptional service and much appreciated. I highly recommend this Best Western for anyone flying in or out of Hobby airport.

The Best Western Plus Hobby in Houston seemed to be understaffed front desk person Cyndy handled the many guests who arrived early and filled the full waiting area very well. There were not very many rooms ready for early check ins so we had a couple hours wait.

This hotel was awesome! Cyndy, the Front Desk Receptionist, was very polite and attentative. She made sure our room was ready. The breakfast was awesome! Love the waffle that looks like the state of Texas. Will be staying at this hotel during our next cruise in October.

Our cruise ship docked and we arrived at the hotel well before check in time. We were offered seating in the lobby and offered breakfast. As soon as rooms were available, we were allowed early check in. Cyndy, the desk attendant, was so warm and helpful. We appreciated her warm hospitality and service.

The room was clean and comfortable. The bed was also comfortable and pillows were soft. Breakfast was good. The airport shuttle arrived to pick us up shortly after we called, and the driver was very friendly and helpful. The concierge was likewise friendly, helpful, and accommodating.

What a wonderful experience we had here! It was my first time traveling with my 5 month old baby and our trip was going great until we got to the Thrifty rental car place and they told me it would be a 1-2 hr wait for a car! I didn't want my baby in this TX heat that long so I called the hotel to see if it would be possible to do an early check in. Cyndy at the front desk was SO helpful and gracious to us. I appreciated her kindness so much. On top of that the rooms were clean, the breakfast was good with their cute Texas shaped waffles and everyone we encountered was kind. Would definitely stay there again!

I had an exceptional stay at this hotel! The staff went above and beyond to ensure my comfort, particularly Cyndy, who was incredibly accommodating and attentive. The entire property was spotless, reflecting their high standards of cleanliness. Breakfast was superb, with a wide variety of delicious options. I will definitely be returning. Highly recommended!

My experience was wonderful!!!!…Cyndy is the best there…She helped me with my check in and met all our needs…She went above and beyond to help us…..The room was great…I had no problems, my stay was terrific…She referred places for us to visit….Our stay was great…Kudos to you Cyndy your a very great asset there….

Cyndy was great - we arrived early, and she was able to get us checked in so that we could rest after a long trip. The room and hotel were clean and quiet. There are lots of shopping and restaurants near by, and the noise from the airport was minimal.

Cyndy came to the rescue with our rooms. Returning from a 6 day cruise, she could tell we needed to rest. She worked her magic and got us in our rooms early. The pool was very refreshing. The rooms are spacious and comfortable. Being so close to the airport is a bonus

Our stay at Best Western near Hobby Airport has always been good. The staff are always welcoming. The rooms are always clean Break is warm and fulfilling The parking it is well lit which is helps me know my vehicle is safe.

In a drowning sea of bleakness, Ms Cyndy became my beacon of hope and inspiration. In the process of moving from Chicago BACK to my hometown, Houston, Tx after 4 miserable years of Chicago but caring for my dying mother, my suv lost its breaks, flipped over twice and for sure I thought I was dead. I survived and a week later.... After horrible treatment in Mississippi, getting in a uhaul determined to make it to Houston, my thoughts immediately went to I need to book at my favorite hotel in Houston; Best Western Plus. I arrived at 3am. Lord have mercy - and praying there wAS 1 room left. There was and there was Edgar - on the night shift - so extremely polite, with 1 (handicapped) room left. He literally gave me hope and made me smile as I slowly brought just enough stuff in to fall out. I saw him again at 6am with that still bright beaming smile and I literally almost cried. But thats not where the story ends.. I needed more rest - more days and now entering into day 3- as if this story could not make me cry even more - there was Ms Cyndy!!!! I had to get a rental car - went through Priceline - and yuck, they charged my debit card 3 times, which made Bank of America put a hold/ restriction on my account. I literally could not pay for another night of much needed rest and the kind of warmness I always get from Best Western Plus at Houston Hobby. Ms Cyndy tried and tried to get the payment to go through. I wouldn't. I couldn't get my laptop to work to set a reservation in my room. Not working. I am at my wits end, with money in my account - mind you. So I called Bank of America, and as usual busy and will call me back... so I am waiting. I ran downstairs and got on their computer - thank God they had one in the Lobby, again, Lord... have mercy. I made a reservation online... now to get it funded... smh... meanwhile, Ms Cyndy, so full of grace, and now hearing my ordeal with life and death as Bank of America finally called me back and removed the restrictions off of my account.... still patiently waiting to put my info in and get me into a room that matched my reservation. WOWWW. I could have cried right there in front of her but still trying to finish my journey. They both deserve raises and promotions. Thank God for Ms Cyndy and Mr Edgar. I am home and back on hopes road. God bless you both. With all my love... Ms. E - you know who it is... xoxo

Great hotel right next to Hobby lobby the staff was wonderful. Very friendly and helpful. The breakfast was great- loved the Texas shaped waffles. Room was large, very clean and well-appointed and the workout room was terrific too. Will definitely stay here again.

I had an amazing time staying here a few days before leaving for our cruise. The breakfast is great the room is spacious and very clean. I had an opportunity to meet Cyndy while checking in and shared a conversation about how I stayed at their Best Western Plus in Massapequa, NY located on Long Island my birth home. She also shared her experience of visiting New York for the first time and staying at that same location which is quite ironic but fun to hear.

We were told they had airport shuttle. They did but after waiting close to an hour we called. First time they hung up on us, second time they said maybe 10 minutes. Well finally they showed! The room was ok, could have been a bit cleaner. Walls were thin a couple next to us or above us were fighting a slamming the door. We cranked up the air conditioning an froze but solved that problem. Breakfast was ok, lots of carbs an sweets which neither of us eat. Front desk told us if we wanted to get into our room early we would have to pay an extra $50. Never heard that before. We didn't pay an got an Uber to take us somewhere to eat. We weren't going to let anything spoil our upcoming cruise. No we would never stay at this hotel again.

Great clean place to stay and good quality for the price. The desk clerks were always helpful and the transport driver was right on time. The rooms were quiet and breakfast was good. The grounds were nice and clean.

It's in a safe area. With plenty lights in the parking lot and cameras in the parking lot. Greeted with a smile. The rooms are always clean. I only suggest that if you're a light sleeper get a room towards the back.

Staff were really friendly especially Cydney. Hot breakfast with numerous options. Nice clean rooms and complimentary shuttle to and from Hobby Airport. They also have wash and dry as well as an exercise room. Check out is @ 12pm. I highly recommend

I would not recommend Best buy the mattress and the pillows was a nightmare to me. I did not rest well at all. They do not have a good selection of channels on the TV. The toilet is too low to the ground.

This was a great location. 20 minute drive to NASA. 23 minute drive to the zoo and museum. Great location! Quiet. Clean rooms and common areas. Did not hear the planes at all. Big selection at breakfast, had 3 hot options that changed daily. Plus had the waffles daily. Microwave and fridge in the room. Actually went to HEB for some meals and cooked them at the hotel. They even gave us cutlery when asked. Friendly staff. Always smiling. Will stay again! Hidden gem! Lots of free parking to boot!

Probably my best hotel experience in a while! and this is due to the great customer service. I want to thank Cyndi and loved her customer service. She was very helpful and kind making sure I was taking care of! Room was amazing and breakfast love it!

I want to say THANKYOU so much to Cyndy for her welcoming personality and hospitality ! She was very patient with me and informative. My room was clean and comfy! She also emphasized if I needed anything else , don't hesitate to reach out to the front desk and she'll be more than happy to help! Great customer service. Thanks again !!

I checked in at 1am and found that the staff is still perky and accommodating which I appreciated a lot. The location is ideally situated near the Hobby Airport and not too far from downtown. Room is clean and comfortable. However, there is no built-in closet to hang your clothes. Front desk staff are helpful with special shout out to Cyndy who assisted me with my luggage and making arrangements with their shuttle service to the airport.

Cyndy Was very helpful at the front desk she helpme with my stay. Very profesional she was verry attenttive with my questions. Breakfast was very good I realy recomend This hotel Thank you Cyndy and Best Western.

I recently stayed at this hotel on a family trip and received such a warm welcome from the woman at the front desk, Cyndy. She was so kind and answered all the questions my family had about the city. If you come here, ask for Cyndy!

I am staying here for the second time in a weekend. Was also at this same BW 09/07/2023- each time I was checked in by the same young lady, who did not have a name tag on and was clearly annoyed that I had disturbed her time on what appeared to be her personal phone. There was no welcome, breakast is at, heree is our little market should you want anything or anything I would want my front desk clerk to say. When I wanted to verify that I was in a handicap accessible room, her response was, "well, if you asked for it, it must be" in a very snarky tone. I could not talk with her later because she was checking on other people. But when I left in the AM, I let the new desk manager know that both the soda and candy machines off the lobby were not working. Tonight when I called to have the shuttle, I told her that I could not hear her tell me where to meet it and she finally raised her voice to tell me, then hung up on me. When I mentioned that as I checked in, she shrugged her shoulders and said, "I thought you said okay". After checking in, I asked if the vending machines had been fixed and after she said that she didn't know what I was talking about, she said, "I don't use them, so why would I know?" I went to the vending machine after asking for 10 ones in exchange for a 10 bill of which she gave me five ones and a five and it is still broken. If I were not so tired and needed to rest before I go home, I would not stay here based on her attitude and that there is also a young man that is loitering in the lobby. He was here when I arrived last Thursday just sitting and waiting for her to talk with him and he is here again tonight. I don't know if he is "security" but she is having a lot of fun chatting with him. I just wish she put a third of that energy into her job. I cannot foresee any reason that I would stay here, possibly not in any BW, if this is the caliber of personnel you hire. And yes, I will be posting a review of this situation on any and all sites.

I'm still currently staying at the Best Western Plus Mrs Cyndy is a awesome staff member she has been making sure that I'm completely comfortable and that I understand everything when it comes to reservations I would most definitely recommend to this hotel and ask for Mrs. Cyndy

Nice hotel Cyndy at the front desk was awesome and extremely helpful and kind. Room is nice , airport shuttle was great service very friendly. I would definitely recommend it's very close to the airport. Bed is comfortable and room is very clean

Cyndy. Front desk is very friendly. Shes very helpful .Bilingual and always greeting everyone with a great smile Good Moring i enjoy my stay everytime I come and Stay at Best Western Plus.Cyndy Thank you for everything. You do .

Fantastic stay from beginning to end. Very friendly and welcoming staff. I was helped by Cyndy at the front desk, super helpful and polite, 5 star customer service, went above and beyond to assure a great stay. Rooms were very clean and bed was comfortable, overall very pleasant stay. Thank you Cyndy for your help. Highly recommend.

traveling due to a death in the family. Cyndy was such a fresh of breath air and so helpful during our stay. she made sure that our stay there was comfortable to the fullest. Thank you so much. if passing thru again and need to stay in houston, the Hobby facility is where we will be just cause of her service.

lovely hotel, all the staff were really friendly and helpful. I want to give a special shout out to Mariah at front desk. She went above and beyond. she helped fix our toilet and had such a great attitude while assisting us. We will definitely stay again.

Our second visit to this hotel was everything we expected. Clean room, courteous staff and close proximity to airport was just what we were looking for. Bed was a little too firm for our comfort, but I realize that is subjective.

I was impressed with the hotel under the supervision of Cyndy. It was very clean with updated features. The staff were all professional and courteous. Cyndy went above and beyond to make our stay enjoyable. It felt like being with family. I would highly recommend this hotel to others.

I have stayed at this hotel several times, and will book it again. The staff is very friendly and helpful. Cyndy helped me check in and was very accommodating. The beds are comfortable and clean. The rooms and bathrooms are clean.

I'd say that my stay was good. You can tell some parts of the hotel have been renovated. My room was clean, customer service was great. Breakfast was okay, I'd like a few more options for the hot breakfast. Would I stay here again? Yes.

This is my favorite hotel in the area. I have stayed here many times but decided to rate it for the first time. The room was very nice, clean, and up-to-date. Cindy checked me in and made me feel valued and appreciated. She has been working here for awhile and remembers me as a frequent guest. She represents this hotel better than anyone I've ever seen. I will be back at this hotel when visiting Houston/Pearland. Totally happy.

We stayed at a different hotel our first night in Houston and when they did not have water in the pool we called Cindy at the Best Western. She had an amazing attitude even when she thought we were prank calling asking if they actually had water in the pool. Cindy greeted us with a friendly and fun attitude. For our one night stay she made it great. Lots of fun conversations!! Thank you Cindy and Best Western for actually having amazing staff and water in the pool!! FYI clean rooms and good breakfast as well.

I wax stuck in Houston due to car troubles. This hotel and their fantastic staff not only worked with me with the uncertainty of how long the stay was but the manager Maria went above and beyond taking me herself to the repair shop when it was ready. Highly recommend! Rooms have high ceilings, comfortable beds and good breakfast!

Great clean rooms and staff. Maria at the front desk is always helpful and thoughtful. She rend we rendered some of the best help at a hotel I have ever had. She was super courteous and friendly. This woman definitely deserves a raise and a praise. Thank you Best Western for hiring staff like Maria!!!!

This was a great stay i had business in Houston and the staff was nice and helpful and i even stayed a few more nights it made my job easier too. If you need a great place from the airport this would be the place to stay.

Maria, the desk receptionist, was cheerful and treated us kindly. The rooms were super nice, the breakfast very nice, and the shuttle van was great. We will stay here every time we come to Houston. It was super close to the airport and the rooms were extremely nice. We came in from a cruise and put our luggage in a locked l

Maria and Jazz at check-in were very friendly and helpful. Maria made reservations for us at Maria Rita's Mexican restaurant not far from hotel. The place was packed! It was nice to be referred by someone who knew the owner of rhe restaurant. We were immediately seated and the food was delish!! Maria was very helpful. Thanks again Maria!

Hotel was clean, room was comfortable, and it was a convenient location for me. Solid breakfast with waffles, eggs, sausage - not just some pastries. And it tasted good! The staff were all friendly but Maria was exceptional! She was so awesome helping me find a room to stay an extra night, which wasn't easy because of a big event going on.

Best hotel I've ever stayed on . Every staff was so nice specially Karla she was very helpful in my stay here. Breakfast was included and food was delicious , I will be staying again. They also have a shuttle to the airport

I travel a lot to Houston and I gave this Best Western a chance. Kristina at the front was amazing and over the top to make sure my stay was great! Room and breakfast were great as well but Kristina is the reason for this review. Will definitely stay here again because of her!

Since being here we've had the best customer service from Karla. She's helped with any question or need that we've had. We'll definitely be returning when we're in need of a hotel. Thank you so much Karla.

Night staff was excellent as I had to navigate possible flight disruptions due to inclement weather. However, the hotel website or personnel failed to disclose their active messy remodel. I traveled on business and had arranged for the CEO of a global company to meet me in the lobby. I arrived and she was huddled in a side room obscured by tarps trying to keep the wet paint off her clothing. It was 2 pm so I tried to check in a tad early to give us a place to meet other than the completely disassembled lobby… I was told there were no rooms available. We left to find a place to meet away from the hotel. In the morning I had hoped to grab breakfast on my way to the airport— I'm gluten free. Breakfast was low end with no consideration for food allergies. Even simply offering Cheerios, a minor concession, was not an option. Staff was friendly but the overall experience was poor.

Decent place to stay for less than twelve hours. We usually get to Hobby late at night, and leave the next morning. Rates can sometimes be a good value. No problems with the room. Breakfast better than average, with friendly service.

Shuttle driver and front desk were helpful and attentive to needs. The room was clean and quiet. Breakfast was well stocked and hot. I was able to arrange to leave my car there for a few days after my stay while traveling. Very pleasant experience.

Very nice hotel but they require deposit on service animals. They have a free airport shuttle and the driver is a really nice guy. The breakfast was good, much better then a lot of hotels. The rooms are very clean and hotel was very quiet.

We love this hotel and plan on returning again the people are great and service excellent just needs a little tender loving care I give it a 9/12 out of 10 only for that reason Also Breakfast was not up to par with our other two visits here

Nice inexpensive hotel right at the airport. Had what we needed except a restaurant close by. Could hear planes in the morning but they did not wake me up. Would stay here again if we ever get back to Texas again.

Arrived early (10:30 am) from a cruise ship and have a reservation for tonight. Hotel will not allow early check in to our room unless we pay for the day. Best Western Customer Relations said it's up to the property. No manager is on site. So no way to escalate. We stayed here 2 nights pre-cruise last week. Makes no difference to the property. Pay extra or sit 4 1/2 hours in the closed breakfast room. I own a travel agency and WILL NEVER put any clients here in the future. Their occupancy is low so many rooms available. Next La Quinta would allow early check in.

Great location for a quick stop in Houston. I flew into Bush was meeting friends the next morning that flew into Hobby. Highly recommend. Super comfortable - clean - friendly staff - airport shuttle so we could all meet up.

This is a great hotel to stay while in Houston, TX. Staying at theis hotel you have so many options while only a few minutes from the Hobby Airport and all the staff workers are very helpful. You have many choices of restaurants to chose from as well.

I had Great time.. Wonderful and good morning to everyone and your friends.. you can call when your bored or call me if you want to work. Hello what's your name and number for me and your friend from church.

Room was very musty smelling. I went down to office and she gave me some Lysol to spray. I left for an event and came back and it still smelled. This Hotel needs new carpet in rooms and a thorough cleaning to adjust problem. The 18' X 18' pillows were terrible. This is not the usual for Best Western Plus Hotels. Breakfast was very good.

Not quite sure why this is considered a Best Western Plus property. Seemed like a regular Best Western. Sofa sleeper did not have linen nor pillows in the room, had to ask for them at the desk. The air conditioner vent was located behind a bedroom door that opened onto the return vent blocking it. Hotel was noisy, as we were placed on the 2nd floor over the breakfast area. We asked for the top floor of hotel if possible when making the reservation.

We spent one night here for an early morning flight. Price was great. This hotel is close to Hobby, and has shuttles leaving every 30 minutes. Check in was easy, mattresses were comfortable, and the internet was good. There is only one elevator, but we did not have long wait times. Plenty of parking. My only issue is that breakfast starts at 6:30. For those with early morning flights, this maybe too late (as it was for us).' However, if you do not have an early AM flight, this will not be an issue.

Business trip was amazing. Great breakfast, friendly staff and a nice and clean property both outside and in. My room was cleaned everyday. They made me feel welcomed and right it home. Great recommendations on dining out.

My room was clean and spacious. The whirlpool tool was large. It took awhile to fill and the hot water faucet was leaking slightly. The breakfast was just ok and there were a lot of options to choose from. The bed was clean and comfortable. I did not notice the sounds from the airport. I felt safe on the premises.

I wanted to commend front desk employee Cristal for being proactive and alert. I had inadvertently left my memory stick in the USB port, after completing some work on the hotel computer at the business support area. Cristal noticed it after I had left, and brought it to my room the same night. It was fortunate and timely, as we were checking out early morning to catch a flight.

My family kept getting bumped from their flights at Houston Hobby Airport so we booked a room here at the non-refundable rate. Unexpectedly they got on a flight at the last minute about 2 hours after I booked it! I called the hotel and explained the situation to Aaron. Aaron was kind enough to not only cancel the reservation but refunded the money. Thank you SO much - when we come to Houston again, we will make a point to stay at your hotel…as a planned stay.

As always, all was GREAT! I've stayed there 18-19 years and will next year as well. I leave before breakfast, 4 a.m. but back in the day it was very good. Room service excellent. Location i s12 miles or so from Reliant but an easy drive that time if the morning. Kelly's & several other cafes are handy. Staff is just Great!

My laptop was broken and i relied on the business center to do some work. While i generally do not use public wifi, i was confident in the ability offline to securely create, print and store material on a flashdrive. The two work stations were in good working order. Several other guests utilized the equipment printing boarding passes and accessing email while i completed my tasks. Providing this service is a customer service necessity i rely on from hotels, and i am grateful to Hobby BW. p.s. The room was quiet and very comfortable, and the coffee/breakfast was tasty. While airport hotels around Hobby appear rundown, this BW was clean and parking lot secure.

Very nice accommodations. Only spent one night but would definitely recommend this location to family members. Very reasonable rate. Easy access to enter. Excellent size room for the rate I paid. I had a king size bed and it was very comfortable.

Conveniently located 4 minutes from Hobby Airport and car rental lot. Fairly nice suite, clean and we'll set up. Average hot and cold breakfast was good but ends way early (9:30 am) even on weekends. Front desk was responsive when extra towels were needed BEWARE! Airport shuttle does NOT start until 5 am in spite of being told we'd be able to get the shuttle at 3:15 am for our 5 am flight. We were lucky to get an Uber which I felt the hotel should have offered to pay

Room was beautiful.when I moved dresser to charge my cell there was condom wrapper and dirty sock. I stayed two nights, front desk checked me out and charged me twice deposit. Front desk was not helpful nor knowledgeable.

During check-in, day desk staff was not very friendly, nothing to make me feel special during the wait, although I was early, I felt like a bother… however, the hotel was in top notch condition, decorated beautifully, especially for the holiday occasion. The breakfast was well-taken care of and offered a variety. The night desk staff and custodial staff were very friendly and what appeared to be a manager walked by and asked how are things, so he was visible. The two- night stay was better than I expected for a Best Western.

Comfortable hotel just a few minutes from the Hobby airport. Our room was very spacious. Hanging space was somewhat limited. The bathroom had an enormous counter. The shower (no tub) was also quite large. The ventilation fan was powerful if a bit noisy. Temperature in the room was easily controlled by the unit under the window. There were ample power plugs available but no USB ports. We didn't try the provided breakfast because we had a very early flight that morning. Recommended.

My wife and I recently spent a Friday night at the Best Western Plus Hobby Airport Houston, TX. We were traveling with family (including three young children) and required three rooms for a one night layover. We picked the hotel for several reasons: (1) its location - it was near the airport. (2) it offered a free airport shuttle - which for some reason doesn't run from noon to 2pm. (3) it offers a free breakfast & (4) its price, since we just needed a place for the one night. We booked the rooms online and paid $105.29 (with tax) for our specific room using our AARP discount. The hotel is located just outside the airport property. Outdoor parking is free. It's on a fairly busy street. There really are not any restaurants nearby, so the front desk supplies a list of local restaurants that deliver, including a separate list of pizza places. We opted to order pizzas. The lobby decor is fairly modern. Check-in was perfunctory. Overall, the hotel was clean. But the carpeting near the entry door to our room was pretty beat-up and stained. There is a fitness center. An outdoor pool is also available, but we didn't use either of these amenities. There also is free WiFi. Our room (222) came with two queen beds. Decor was traditional. There was a table/desk and three chairs. The closet (hidden behind a full-length mirror) housed an iron and ironing board. There was also a coffee maker, flatscreen TV, microwave and small refrigerator. The room directly overlooked another hotel and a garbage bin. Road noise was noticeable, but not overbearing. Toilet flushing is extremely vigorous, so much so, that we could hear the mechanism being used in the room next to us. The bed was comfortable. It came with four pillows. The AC worked fine. The bathroom was a bit smallish with a walk-in shower, which was quite narrow. There was a hairdryer and a selection of Pharmacopia citrus toiletries. Shower pressure was fine. The breakfast area is off the lobby/lounge. A full breakfast was included with the room; it offered the usual cold options, as well as some hot items. (Check out the waffle maker in the shape of the state of Texas.) For more detailed information and pictures, visit the hotel's website. All in all, this short-term visit met our needs.

The hotel is centrally located to where we needed to visit and is close to airport. It was clean and the breakfast was decent. Price was less than other hotels in the area and this one seemed like it was nicer based on my observations.

Easy to park, parking lot clean , no litter. Lobby was nice, clean, had the fresh cleaned smell. Desk clerk was professional & friendly, courteous Clean room , ac/ heater worked. easy express check out. Will stay there again

With our business being with Dope House Records we travel to Houston very often and we love staying at the Best Western Airport. Everyone is always so nice and courteous. Thank you so the staff for always being on your toes.

Do not stay at this hotel. We experienced the worst customer service. The person at the front desk on 9/13/21 around noon was so rude we couldn't believe she did not respond when I said hello and then rudely said sit down we don't have any rooms ready without asking who we were to even check our reservation. We sat in the lobby for 2 hours with out any communication to us when our room might be ready. In the meantime she checked in other guests. Then she lied and said we booked the handicap room which we did not. There are plenty of other bad reviews for this hotel. There are many better options in the area. DO NOT STAY here. Even our cab driver told us it was not a good place and said they will be out of business soon.

Very clean and friendly. Everyone was very helpful. The hotel was great. We were able to leave our car and get a shuttle to and from hotel to airport. We will definitely be back. Overall great and convenient!

Nice clean modern room, friendly staff at check-in, good price through Travelocity. The breakfast bar was nice, and the airport shuttle was very convenient. No complaints, would definitely stay again.

My reservation was for one night and because of SWA delays, I almost didn't have room. I was given a suite that wasn't like any other suites of Best Western. I was very unhappy with the room and rate, but since I'm always staying BW's and Hobby Airport Hotel, I accepted the room.

Close to the airport. Very Friendly staff at check-in and also the night person who help us with a computer issue. Not much to eat in the area but Lyft came into great use. Went to the Houston Space Center for a tour a must if you never been to the Houston area.

Smaller rooms, but very nice and clean. Full breakfast was great. Staff was very helpful. Georgie who works the front desk went out of her way to help me with a few things. I would stay there again and recommend it to everyone

My family stayed at this hotel the day before and the day after our cruise. Their shuttle service picked us up and the next day dropped us off where Carnival shuttle picked us up to take us to Galveston to catch the ship. It was very easy. I called and they were there within 10 min. Upon arrival we were greeted by Mercy who was working the front desk. She was so friendly and helpful. Our rooms were clean and had what we needed. They served a hot breakfast every morning and coffee 24/7. The pool is small but we did not use it so I have no opinion other than that. The day we disembarked our cruise we arrived at the hotel around 10 am. Although our rooms were not available until 3, Mercy was kind enough to store our luggage in a locked storage room so that we could enjoy the rest of the morning without tugging those bags around. Overall the stay was great and the price was good. I would stay here again. Thanks again Mercy for making our stay a very positive experience.

Travelled with friends for a cruise. Easy shuttle both to the hotel and then back the next morning to catch the cruise transportation. Reasonable breakfast in light of COVID restrictions, but note they will not offer it to you and you will need to specifically go to the front desk and ask for it. No dinner available within walking distance, but the very friendly young lady at the front desk provided us menus and let us know who delivered directly and who offered third party delivery. She told us to feel free to use the breakfast tables for out dinner, which was so much easier than eating in our room. Room was clean and a good value for the price and well located for our purposes. I give it a four as the morning staff was not friendly. No close dinner (which is not their fault, but a fact) and the unfriendly morning staff are what keep me from giving it 5s across the board.

This hotel is one of the nicest hotels I've stayed in lately. I thought it was brand new but found out it wasn't. We got a good breakfast to go bag which was very good. We'll definitely be back!! Joyce

My family and I stayed here after being on a cruise for a week prior to flying home. We were away to make a reservation without a problem and secured it with a credit card. Upon check in we were told that it would be an authorization of $100 deposit for the room in addition to the room rate due to the incidents from previous guests. Ok fine my husband used a different card to pay for the room plus deposit which was to total $211.14. later that day after checking his account he noticed the pending charge was actually more. My husband complained and was told that they only submitted for the $211.14. I then checked the card I made the reservation with and noticed that there was a pending charge for the just the room. So now collectively we have pending charges for 2 room rates and deposit. So both of us go back down to the front desk for an explanation. This time the lady could not explain why theses charges showed up and ended up calling security on us. My husband then called the Houston Police. Only after they showed up was she able to explain what happened. We were told that the card we made the reservation with was authorized the morning of check in prior to us arriving because that will let them.know if they can still hold the room or let it go. Keep in mind that we have not even checked in yet and this hotel also has a free cancellation policy. Next day we check out to catch our flight, we.check.our accounts and notice that there is yet another charge on the card I made the reservation with for $211.14. So now there is 3 charges between our accounts. Also, this happened to several other guests while we were there.

None of our credit cards worked at the front desk, debit cards either. This is impossible. Most of the cards are zero balance and there is a bunch of money in our main account. So now we have to pay cash. Luckily we had some. Then they have to hold 100 dollars because we didn't put a credit card on file. So we go to the room and the remote control doesn't work. Then we get a whirlpool room but there is no hot water in the tub. Shower in the bathroom has hot water, but none for the bubble tub. Strange. Something wrong with the diverter apparently. Ugh. Then no hot breakfast just a brown bag. No no no. The girl at the front desk was very nice, that's the silver lining.

The accommodations were clean and quiet, and the staff was courteous. The layout of the rooms and of the lobby was tasteful. Guest parking proved convenient and practical, and the business center was easily accessible. Therefore, I would recommend the hotel to travelers.

Hotel staff was friendly, VERY clean, comfortable, had a shuttle to the airport and safe to leave my car for a couple of days. If you are a Best Western member, the rates are a little better. The hotel was great, breakfast was very good for a sack lunch style breakfast (sausage cheese biscuit) yogurt, OJ, apple, and granola bar. Coffee in Lobby. Good place!!

I've stayed at this property twice this year for family visits. It is perfect for these trips in terms of convenience (less than a mile from the airport with a very friendly and helpful airport shuttle driver) and comfort (clean room, nice linens, comfortable bed, re-furbished bathroom that looks like new, easy to use microwave, and a fridge that keeps things as cold as I want). Plus I felt quite safe on the property. Every morning I was downstairs early getting coffee and always saw staff cleaning the common areas. On my most recent stay, there was a snafu with my bill that was quickly and courteously cleared up by asst mgr Ashley. I really appreciated that and it will keep me coming back.

Hotel is clean, There's not much the staff can do to go the extra mile for you because the owners have limitations on everything including how many towels you're allowed to have. Typical foreign owners that don't operate within American customs. Yes we have a certain way we do things in our country too. Van will not accommodate you. Overall stay was good, had a bad run in with one of the staff members hanesh. I'm assuming he was related to the owners because of how much of a tool he was. You know the type... if we were in public in sure he would've had a different tone. Front Desk ladies and housekeeping staff were great!

We checked in in the front desk was friendly during check-in. When we got to our room there was still food in the refrigerator from the people that were there before us and it was dirty towels in the bathroom. When do use the laundry room on site could not use the washer because it was full of sand went to the front desk and they gave me a bucket of water to clean out the washer myself. In the morning when we went for breakfast and the lady was very rude and slammed my kids breakfast on the counter instead of handing it to them and then she was rude during check out and check out took about 20 minutes.

Great location, few minutes from airport, Very good room, and a great clean, Shiny restroom. Free smoke odor, free humidity odor. Is hard to get a Good place at last minute and Definitely here I got more than I spectate.

I especially love this hotel because it is directly across the street from the Parking Spot, an airport shuttle park and ride. The Best Western works for me cause I usually have early morning flights so I check in the night before. The rooms are so nice and comfortable.

Hotel was very clean and the staff was very friendly and accommodating. It was not the most modern and updated hotel as I expected it to be, as it was a Best Western Plus, but I had no complaints during my entire stay.

Very happy with my stay Employees were very accommodating Will stay again Will recommend to others Thank you Very close to airport Very convenient for traveling Close to paper and fly to leave vehicle

Charged me $150 deposit for stained linen. My kids had cheetos on the cover. La quinta it right behind best western I suggest going there. I had a great stay there. If you have kids stay away. They will take the your money

the outside was clean, the lobby area was clean. the check in and out time was reasonable. the room was very clean. the bed was very comfortable. they offer a bag and go breakfast. it seems like they are taking precautions to protect guests during this pandemic.

Staff was OK but they need to monitor the hallways and elevators. The elevators were slow and obviously not new, but they could be cleaner since there was debris around that should have been swept up.

I loved everything about it here! They treated us with respect and was so understanding. (We are part of the Texas winter storm so we lost everything due to burst pipes and flooding.)Especially Georgie!!! She was the sweetest person that I ran across there. I love the compassion that she showed us and she made our stay worth the while!

The hotel was very clean and the staff was incredibly nice and helpful. The check-in staff was amazing the facility was clean and modern I felt safe there, grab and go breakfast was decent. We will definitely be staying here again when we are in the area. Thank you for everything!!

Horrible place to stayed, unsafe and don't recommend this hotel. Very disappointed because I'm a Best Western member, and I been travel and stay to many different Best Western location over around the world.

They do have a shuttle, limited hours. Offer brown bag breakfast nothing special, muffin apple and granola bar with a bottle of water. Room was ok had microwave and coffee maker. No restaurants really within nighttime walking distance so used Uber.

Close to Hobby Airport. Easy access to the I45. Quick service and clean room. Quiet. The WiFi was in good working order. I usually try to stay at Best Westerns, and they can be uneven, but I have to say this one one of the really good ones.

It was very welcoming to be acknowledged as a Diamond Member at Check-In & offered a Comp Upgrade as well. The hotel followed COVID-19 not only for themselves but the guest. I had a few minor issues in the room that I informed the front desk about. They offered immediately attention but I declined as I was in town for one night. I did email upper management with my concerns. But yet to hear from anyone after a month.

Stayed before a flight out in the morning. Rm 302. The negatives: Didn't know about the $150 deposit due at check-in for a $60 room. The whole place smells really musty and like cigarette smoke. Spots on the ceiling (freaks me out) Rm 302 is by big transformers and the HWY The positives: Courteous front desk people Great rate Free parking while you travel for a couple of days. Free shuttle to the airport Fairly clean

Staff is very friendly, suite room is nice and large . A few broken switch plates and shower door wouldnt stay closed. Overall this hotel is wonderful and comfortable. Next time we will avoid 1st floor due to how loud the halls are.

Found the room to be very clean though poorly maintained. Staff seemed to be doing us a favor being open and had to be forced to deal with rude arguing/partying guests to finally stop the slamming doors and loud language which finally stopped around 2:30am.

A nice clean and quiet hotel. All the front desk stall were very helpful. Check-in and check-out was fast and easy. The only problem I had was with the internet not working sometimes, but everything else was just fine, including the service staff. I will definitely stay there again.

Georgie was wonderful! Her smiling face, pleasant demeanor, and friendly attitude was just what I needed after the long, hectic day that I'd had. Patricia was also very pleasant. They made me and my son feel welcome. Thanks to these two ladies, we now have a home away from home. Whenever we visit Houston again, we will definitely stay here and will recommend this property to our traveling family and friends.

Loved the airport location and access to the freeway system. Common areas a little tired and the in room PTAC's probably need to be serviced. The service was good. Georgie at the front desk was fantastic. So helpful, positive, friendly, and professional. Will be back for business soon and will stay here again.

Rooms are perfect and a great deal for when you need to stay over night for long trips. Close to the airport and clean. Shout out to Georgie who was so welcoming and so helpful in everyway. She made our over night stay on the way back from a long trip nice and refreshing when we were on our last legs!

Mercy was very helpful. Had problems getting a pizza delivered, spoke to Mercy and she took care of it. Arrived early and there was no problem checking in. The room was clean. Nice, would stay again !

I've been a rewards member for about a year-and-a-half I love best Western & I love you rewards program. That night before I got to this BW I had a reservation at the BW regency in Baytown, Tx Marisol was the lady working. I had virtual travel cards and a $30 coupon I received for completing the 3 stays receive $60 rewards you had recently. She informed me she could not take those at the desk that I had to call and take care of that on the phone when I make my reservation. I told her I have used these many times and they always take them at check in. She said "well I cant take them your gonna have to call" so I called and talked to reservations there in the lobby was on the phone about 20 minutes and they told me that they don't do it on the phone they take them at the desk when I check in which I already knew. So when I told Marisol he said you take them here it seemed to upset her a bit. She said "well you have to print them out" I told her normally I will email them and that would print them for me so she quickly spouted out the email to me I didnt catch all of it so I asked her if she could repeat it she did very slowly she seemed to be getting frustrated and have an attitude. I could be wrong because she was not really rude per say but when she said the email back to me it was slow and the way she did it made me feel like she thought maybe I was mentally slow or like I was a child. So she printed them out it was $40 worth. The $30 one and a $10 virtual travel card. Now I was on a budget I had called before I got there and asked about a cash deposit for incidentals because I didn't have the funds in by bank account to cover but I had cash. She said it was $50 deposit. Which was perfect I had enough cash for deposit and for room. When she asked me for my card I told her I was paying cash she said she had to have a card and it was $100 deposit. I told her I had just called and you told me it was $50 and I could use cash. She said because I was using vouchers it was $100 and it had to be on a card plus the full price for the room because she didn't know if my vouchers were any good. I live 2+ hours away in a small town my bank is small with only a few branches plus it was night time there was no way I could put money in my account I explained that to her and assured her the vouchers were good and asked if there was any way for her to check. She said there wasnt. I told her I can do the $100 deposit and room in cash she said the deposit had to be on card. By this time I'm getting frustrated she is being short and punchy with me. I explained my situation and asked if there was anything she could do she said no. I said I've been using BW for awhile and have never had this much trouble and an employee not want to help in fact it felt like she just wanted me to go away. So I said you know what nevermind I'll just go somewhere else she said ok and quickly grabbed up my vouchers she had printed and pushed them in my hands and said I'll cancel your reservation. I asked her her name said Marisol I said thank you have a good evening and left. It was the worst experience I've had with BW. So I then drove to the BW by hobby about 40 min away. There I was greeted by Georgie. I explained my situation and what happened with the other BW. She was so nice and a bit shocked at how I was treated. She said she had not yet dealt with travel cards but assured me she would take care of it and get me in a room asap. I walked outside to tell my wife something and by the time I got back inside she was getting off the phone and said ok Mr. Morgan we're gonna get you fixed up. I explained about having cash only she said that's fine it's $100 deposit and she was gonna go ahead and apply my vouchers and charge me the price of the room minus the $40 which I was very grateful for. She was extremely nice and so very helpful. She apologized for any inconveniences I had in dealing with the other BW. She gave me my welcome gift for being a rewards member and said she also gave me the 500 points for my inconvenience. I know she's not supposed to do both but I thought that was very very nice of her. All said and done she had me in a room in about 10 minutes but more than that she made me feel relaxed and stress free again she reminded me why I love Best Western. Her customer service and eagerness to help me was unmatched. I could not express enough how grateful I was to her. She restored my faith in BW I will continue to enjoy BW and your rewards program for years to come. Thank you Georgie!!

Very nice hotel at a very reasonable price. Very clean and very comfortable beds. Easy to find from Houston Hobby. I was concerned about it being too close to the airport, but we never heard any plane traffic. Nice breakfast with more choices then most. Highly recommended.

I arrived and checked in in a mater of minutes I arrived to my room everything was nice and clean and organized, the receptionist called a few moments later to see if my room was up to my standards and satisfaction. I had a good night's sleep in my room the breakfast was nice and warm.

We stayed here the night before we were leaving for a cruise out of Galveston. The hotel wasn't too far from highway 45. Convenient area. About 35 minutes from the port without traffic. I would stay there again.

As usual, BW staf it's extremely helpful, the suites at this location are classy and very spacious , the entire hotel smell great!! Couldn't ask for a better place to sleep great after a long business day ..

Comfortable,clean,quiet,friendly and a real bargain. I was traveling out of Hobby and it was very close making it very convenient. Quick shuttle ride after a good nights sleep and breakfast. I would highly recommend recommend this hotel when traveling out of this airport much better price then som of the others unless you need an on-site restaurant

Great hotel to stay at when flying out of Hobby Airport. Comfortable rooms. Newer property. Shuttle leaves every 30 mins on the hour and half hour. It's shared with the sister La Quinta property. Upon return, we called the lobby and within 20 mins the shuttle picked us up at the hotel pick up area ( area 14 ) We called at 5:10 and we were at the hotel by 5:45. First 7 days are included in the slightly inflated hotel rate. 7 nights parking and hotel for about $125. Pretty good deal especially if you live 150 miles from Hobby and you have an early flight

My 80 year old mother and myself 60 are both very handy capped this was our first stay here, we had to in load the car I had very little energy left after traveling all day neither my mom or I could move to unload the car. Mercy, is an Angel she not only unloaded the car but she brought our bags to the room. I zipped tied my luggage shut and left my clippers in my luggage shut. Out of no where Mercy called on the phone to check in with us. I said I zip tied my luggage and my clippers were in my luggage she quickly ran scissors down to me. I cut my bag open. So after a physically and emotionally draining day of traveling, my mother and I are safe relaxed in a very beautiful room in a very beautiful place. With An Angel Named Mercy. Thank you Mercy for going Above and Beyond what is required by a Hotel Employee. You were Truly our Angel. Your mercy on us helped more then you know. God Bless you for the rest of your life.

Flew in and spent the night and had a very restful nights sleep. The hotel staff was very helpful an knowledgeable. Will definently stay here again. They were very helpful in getting us to and from the airport.

The room is very good and clean but would like to have 2 chairs in the room to sit instead of one chair present. The staff are very nice and caring. The jetted tub was not working properly, is very clean.

Always clean, good breakfast, friendly staff and very fair pricing for what you get for your dollar. I have stayed at this hotel for many years now and have never had an unpleasant incident. I travel on business a lot and always stay here when I am in town. In my opinion Best Western gives the best value out there.

We stayed for one night prior to our cruise out of Galveston. This Best Western was quiet and clean. The breakfast was good as continental breakfasts go. We would stay in this hotel again if we are ever in the area. There are not a lot of restaurants within walking distance if you need a place to eat.

This looks like a pretty new property. Our room was very clean and comfortable. Also, it was quiet, never heard the planes taking off or landing. Airport shuttle every 30 minutes was convenient. I would ask for a room on the 3rd floor as the only disturbance was the guy above us stomping around at 3am.

Close to airport. Nice and clean. Great breakfast. Nice breakfast people. Night Front desk people need to smile some. The van needs to be nicer, although the drivers were very friendly. Will stay there again!

The hotel was great. They let me leave my bags early and come back later to check in. The rooms were clean and comfortable. I was traveling for business and did not have much time for any of the other amenities.

Me my wife and kids stayed at this location last week and it was great the front desk clerk mercy was the greatest she made sure we where comfortable and even called our room to make sure we where ok she and the other staff including housekeeping where good to us defenitly will be booking again..

I had taken a week off for my birthday and previosly decided I was gonna book the stay at bestwestern plus. I had comfortable bed and so did my family, I definitely enjoyed the breakfast that had plenty of options to choose from.

The staff especially (Georgie) were very professional and helpful, location was clean and well kept, good morning breakfest,great location next to the airport. The price was also good, if a came back through Houston, I would stay at this location again.

My wife and I stayed at the Best Western so we could be close to Houston Hobby Airport while in Houston visiting family. The front desk staff was very accommodating, breakfast buffet was good, room was clean and quiet and they have shuttle bus service to the airport.

Nice hotel. Rooms are clean. Bed was comfortable. Ac work. Has fridge, microwave, flat screen Tv. Got upgraded to a suite after asking since we were a diamond member, location is in the airplane path. Really didn't hear the noise. Will stay here again if in the area.

Check in was very quick with friendly staff, told if required anything else just ask. Room was large & fresh, had a fridge a microwave as well as coffee making machine. Good supply of towels & toiletries. Air conditioning in room to keep cool, room cleaned each day by housekeeping. Breakfast was help yourself each day traditional American fare cereals, muffins waffles etc. With cooked items rotated daily. Help yourself to tea & coffee in the breakfast room throughout. The location is just right for use, with public transport near by & cheap so you could give up the car a break.

The room was very spacious and quiet. Staff was pleasant and very helpful. Breakfast was hot and orderly. Shuttle driver was pleasant and very helpful. Knew airport well and made sure all my luggage was together inside the airport.

We have used this hotel pre-cruise several times. Nice clean rooms, nice bath, reasonable prices, very nice staff. They have airport shuttle, and weeknights a 6 pm restaurant shuttle. Complimentary breakfast is good,

Haven't seen my Parents since May and for me that's a long time since I've moved to Texas I drove in to Houston from Arlington and they drove in to Houston from New Orleans and we had a weekend just having a great time

We come to the Hobby Airport area almost every month to visit family in the area and always stay at the Best Western Plus Hobby Airport when we can. They check all the boxes being in the right location, clean, quiet, friendly, helpful and secure. Their breakfast is always more than adequate. The only issue we have ever had was with the room AC failing to keep the room cool and the staff did all they could to remedy that issue. We will definitely continue to frequent the Best Western Plus Hobby when we visit the area.

Very good, Fast, friendly service and clean and well appointed room. This pretty well describes my experience at the hotel and there is nothing else I can offer. My experience was positive and I would not hesitate to stay there again in future.

Property and rooms are clean, rates are good and they offer on site parking for short trips. My only complaint is that the day person on duty when I check continues to not email my receipt even though I always request express check out. I personally asked her on this trip to honor the express checkout and send the bill but AGAIN, I had to call the property early in the evening and ask for it to be sent again. For some reason, she sent it twice, thinking that would be better than a single transmission. MAYBE if she sent it when she was supposed to the first time she would realize it would prevent another annoying call for something that is so simple.

service was great because the agents new we were tired, called us by name. had the room ready to for to sleep. check out early for flight in the morning with transportation ready. it was simple and easy.

Very nice hotel. Clean quiet and excellent breakfast friendly staff. We also used the pool (very clean). They need a couple of umbrellas for shade. We've stayed at this location several times and will definitely stay again

It was our first time in Houston and we needed a nice place to stay after having a terrible experience with a prior booking. This hotel was nearby, had no problems accommodating four tired (and slightly grumpy) guests in a hurry. The staff was friendly, attentive, the room was on point, very comfortable! We left quite early the next day, but completely satisfied.

I have stayed at this hotel numerous times as I fly into Houston Hobby when visiting family and have always been greeted with a friendly smile and great customer service. The hotel is quiet, comfortable and has a great breakfast. The airport shuttle is available 24 hours a day and is very convenient.

Very welcoming staff. Rooms were clean and smelled fresh! I used the pool and it was very clean as well. Breakfast was served hot with several options. I would highly recommend staying for a night or a couple nights when in town.

We decided at the last minute to enjoy a "staycation" away from family/friends/work/stress. The consideration of the staff and the conveniences the facility were provided were excellent. We enjoyed our time away in a nice comfortable room complete with a whirlpool!!!

My husband and I spent 3 nights here at the beginning of a TX trip, and one night at the end. Both check ins were quick and friendly. The lobby is attractive. The building overall shows signs of wear and tear but looks clean. Our 1st room was comfortable with plenty of counter space in the bathroom and a comfortable bed. WiFi and AC worked well. Around 4/4:30 AM we heard slamming doors as I assume people were getting ready to leave for flights. There were also bumping/thumping sounds above and next door to our room and loud talking in the hallway. Breakfast in the AM had the basics: waffles, breads, cereals, scrambled and hard boiled eggs, fruit, tortillas, fruit, yogurts and beverages. Wished they had a tea variety and more protein/low sugar options. Our 2nd stay was the most "memorable". We spent one night before flying out the next day, but got little sleep. First we were assigned to a room on the 3rd floor, but upon opening the door we were hit by a strong perfume smell of a room cleaner. It was so strong that we asked for a different room. This time we were assigned to a room on the 1st floor, which also had the same smell but not quite as strong. Not wanting to move again, we stayed but later regretted the decision. I noticed that the room door fit loosely in the frame and left cracks around the edges. The sound of doors slamming was worse than during our first stay. The room was basic size and had outdated decor. Furniture showed obvious signs of wear. We could also hear highway noise outside the window. The worst part was the family staying next door with kids. They began fighting in the early evening...yelling, screaming, pounding on the room door. It would stop..then start up again. There was no response from the front desk which was just down the hall. We should have called, but the fighting would stop and things were quiet for awhile...then start up again. More door slamming and screaming by mother and kids. They were finally quiet around 10:30. Then around 11:30 a beeping alarm sound could be heard from the room across the hall. It didn't stop so people were peeking into the hall. My husband got dressed and went to the front desk. A clerk came to the room and knocked, but the people wouldn't let her in and claimed the shower steam set off the smoke alarm. The sound went on for another 15-20 minutes before it finally stopped. We got back to sleep, but were waked up again around 7:00 AM by the family next door fighting again. It was not a good stay, despite the reasonable price. We would go elsewhere if staying in this area again.

It was a very quiet and comfortable stay, i will be staying again,,for sure.great place has a lot to offer, area is awesome, so many shopping centers to choose from, restaurants, whatever you and your family left behind or need to get to m its all in the Hobby area" i truly enjoyed my stay

Overall customer service was good. Breakfast was good too, a variety in the breakfast items. Room was clean. Air conditioning unit in the room was musty, the room smelled like humidity. The hotel is close to Hobby airport and it's reason why we stayed at Best Western Plus Hobby Aiport Inn & Suites. I travel to Houston several times a year and will need to look into the mustiness of the room assigned next time if I decide to stay at hotel. Otherwise, it was a good hotel for the amount of days I was in Houston this time around.

We stayed here to be near the airport to catch an early flight. I didn't catch the name of the lady at the front desk but she was very friendly and helpful. The hotel was extremely clean in the lobby and also the room. The breakfast was well apportioned and maintained. The assorted snacks and sundries available for purchase in the lobby is a wonderful idea. I will stay here again when I visit the area.

I was woke up by some very loud people in the lobby at about 0200. When we woke up we found a roach crawling up the wall. In the lobby there was crushed potato chips on the ground in front of the check in desk. The person behind the counter just left it there and didn't clean It up. The only good thing was it was close to the airport.

The shuttle driver picked me up at the rental return location after I dropped off the rental car. Great service. Excellent free breakfast and good shuttle service to the airport. Desk staff were friendly and helpful with restaurant recommendations (not much nearby).

We have found that when we are taking a very early flight our of Hobby Airport it is much easier to spend the night and have the hotel take us to the airport in the morning than getting up hours earlier to make the long drive in the morning since we live north of Houston.

Very fast trip. The only problem is nothing to eat before 0600. I had eary flght and nothing to snack on. Room amendments were good and clean. Shuttel was on time with a large early group but got it all in.

We could not have asked for a better overnight stay. Room was nice & clean, bed was comfortable and the staff was very friendly and professional. We would highly recommend this motel if you want to be close to Hobby.

The pillows first and foremost are horrible. Honestly the worst nights sleep we've ever had. The room had a smell that wasn't horrible but it wouldn't go away. Plan on grabbing breakfast when you are on your way to your destination.

The hotel was very clean. The breakfast provided a variety of options. The location is close to the airport. My family and I stayed here the night before going to Galveston for our cruise. The hotel shuttle picked us up at the airport and we booked Galveston Shuttle to take us to the cruise ship.

The location was perfect, the room clean, staff friendly and would highly recommend. Was close to airport but not too close to be noisy. Complimentary breakfast was hot and the area that breakfast was served was very clean.

Great service to airport. Left at 0330 in morning . No problems. Rooms where very good. Stayed in handicap room.. Everything was in working order. Front desk was very helpful and got shuttle driver to come right away.

The rooms were very clean and the decor was updated and very nice. Beds and pillows were so comfy. Loved the new showers the walk ins are so much better than the combo tub ND shower. Breakfast was hot and tasted great.

The hotel information is misleading, as the words "Pet Friendly" appear alongside "Free Parking," "Free Continental Breakfast" and "Free Wi-fi." To find the actual fee, you have to scroll all the way down to, yes literally, the words "FINE PRINT." The charge of $50 for one night was nearly the price of the room itself.

Nice hotel. Courteous, professional staff. Clean, spacious room. I always choose BW wherever it is available. Hotels are always nice and staffs are obviously well trained in customer service. On top of that, BW hotels are located almost everywhere!

Location matched my needs, Stayed 8 nights. Excellent service. Very clean room. very good shower, Breakfast varied daily with a good selection. Parking was free and spots were readily available. Internet was free and worked very well

I stayed at this hotel on 4/24/19 and 4/30/19 on arrival and predeparture f at Hobby airport. This is a very good hotel with recent improvements. It is close to the airport, rental car facilities and access to highways (freeways and tollways). The hotel is quiet and peaceful for sleeping even with its proximity to the airport. I highly recommend this hotel. I had a junior king suite on arrival and a standard king room on the departure night. Both rooms were well appointed with comfortable beds.

Friendly helpful front desk staff. Mercy was very accommodating Room was clean and spacious. Breakfast had good options. Enjoyed the pool area. Convenient to the airport . Shuttle driver was friendly and courteous. Will definately stay again when in Houston.

Due to flight cancellations at Houston Hobby, I was forced to find a place to stay in Houston, and I ended up at this airport. The facility was attractive and the room was very nice, but the best feature for this airport hotel was the shuttle service that was available every 30 minutes even in the early morning hours when I needed to be back at the airport. My only knock was that their breakfast service did not begin until 6:30 which is later than about any motel that I have stayed in (most begin at 6), and especially for an airport hotel, this policy means that many travelers, including myself, had no access to any breakfast. It would have been nice if they at least made juices and perhaps some other "grabbable" items available earlier than 6:30.

The hotel is currently being remodeled, however they made sure that it didn't disrupt the guests. Everyone there was friendly. It is nice and clean. Nice hot breakfast every morning. It is right by the airport. If you are using a rental car the rental car drop of is a couple of minutes away. It was a perfect location for what we needed.

The room was awesome. Comfortable. Even the lounge chair. Bathroom was great too very high end for under $100 especially. You never know what you're gonna get for a $90 room and we were blown away. Will choose this hotel again. Very convenient to airport also

Arrived Friday afternoon, quick and easy check in then up to our room. Clean, well kept, everything working in fine order. Houston was to be our starting point for our golf vacation to Puerto Vallarta, Mexico great nights rest. Shuttled to the airport. Everything perfect. The following Saturday night we returned to the inn and again everything was excellent. Breakfast buffet was well stocked fresh and hot. Great stay at both ends of our trip. A big thanks to all!

Live 2 hours away from the Hobby area, so I stayed the night to allow me to catch a red eye flight out of Hobby. Left my car for a week at the hotel. Good room, good service, good price, good drop off and pick up shuttle.

We arrived and were greeted by very friendly staff, the room was spacious, quiet and clean. The bed was comfortable. The hot tub was relaxing, perfect after a long day of travel! I wish there had been an easier way to get in and out of the hot tub. But over all we had a wonderful stay! When in the area we would defiantly stay there again!

It's a nice place and good value for a stay over. It was older than I anticipated but clean. Location is a plus cause it's close to rent-a-car and airport. A free breakfast in the morning was a plus...

Was just there last week. Hard to know what was going on as the place was doing a lot of room remodeling. Or some type of construction. Are they converting to being a "Plus" from a regular BW? I hope so because this one did not live up to the BWP standards I've had at other Plus hotels. Yes, it was clean and the staff was friendly, but it didn't have the "luxury" vibe of other Plus hotels. One elevator. Small breakfast area. Beds were way too firm for my taste. Had back issues after being there for a week. No desk, but there was a small table, refrigerator and a microwave that I couldn't figure out how to use. The toilet quit working our last morning there, so that made it difficult to doing our morning business and get ready to depart. One day our room didn't get made up until 6pm. Weird, but I figured it had something to do with the construction going on. No restaurants or shopping within walking distance.

I stayed at this hotel as lay over before going on a cruise. I only needed it for one night. The price is always reasonable, the room is clean, the bed is comfortable. Breakfast included is filling, I usually do coffee and yogurt, but if I want a waffle or cereal, etc...there are good options for a morning meal. I usually look for Best Western when going out of town. The staff is always helpful and friendly. I would highly recommend this hotel.

My flight was cancelled and I needed a last minute hotel. I was pleasantly surprised by the Best Western. Incredibly convenient to both the rental car return place & the airport. The airport shuttle was perfect! Hotel was very clean, friendly staff and a great price for what I needed it for.

Although the website pictures are a bit misleading making it look fancier than what it is, I really liked this hotel. It's in the middle of some updating but everything was very clean, the staff was super friendly, breakfast okay but not great, and a shuttle at 6 p.m. to a limited # of nearby restaurants was very convenient. The price was very good and I found an even lower price when I checked about a week before my arrival.

I am really angry at the person who assigned rooms for Jan 31, 2019. I booked 3 weeks in advance plus included a note that my husband has lung/heart issues and cannot walk very far so needed a room close to the elevator. Did that person take that into account? No, that person did not. Can only assume since we weren't paying cash customers (Diamond using point for a free night) they stuck us as far away as possible. Will try to find another hotel in the future.

Great hotel at a great price, way better than any other hotel in the area at a very comfortable price, I didn't try the breakfast but it was included in the rate, very clean and friendly staff at the hotel and front desk

It had been awhile since staying with Best Western. Upon checkin, I was pleasantly surprised on how nice this hotel was. It is rated as a 3 star, but in my opinion - it is really a 4 star in quality. Nicefree breakfast area, comfortable lobby, pleasant staff. My room was nicely furbished with 42"+ Flat screen, Microwave, Refrigerator, desk and chairs, excellent bed / Mattress. Probably the best nights sleep for a number of days. Everything about the place is fresh and nice, no wear and tear - excellent bathrooms with full features. They have a pool , gym and airport shuttle, which makes a dinner run to local restaurants each evening and every 30 minutes to Houston Hobby Airport which is about 3 minutes away.

There were three people in my party on this particular stay. We had a clean, comfortable room with two Queen beds, microwave,and refrigerator. The housekeeping services were absolutely wonderful. The front desk staff are top of the line in my opinion. They treat us like family and truly care about your comfort in this hotel. We love staying there and its always our number one place to call when we stay in Houston.

I recently had the opportunity to spend a night at the Best Western Plus near Houston's Hobby Airport. I arrived late, as is usual when I fly in. The desk personnel were kind and friendly even at the late hour. The appearance of the facility was clean and light. The room was comfortable and the price point was very agreeable. Overall in was a fine experience and I slept well, even by the airport.

Hotel was awesome. Staff friendly and helpful. Pool was nice. Good amenities. Only bad thing was I didn't like the shampoo and conditioner and soap . Breakfast was amazing build your own omlette, sundry had a good selection of items

I have stayed at this hotel for years... Why? When there are so many others in the area? Comfort, security, economy and a good breakfast every morning. I am an older business woman, traveling alone most visits, and I always feel safe at this hotel. My room is always clean. The beds are great.The hotel is close to the freeway and expressway and tollway... within a few minutes drive, as well as just down the road from Hobby Airport. The price is right, too!

`BW Hobby was a great place to stay. It was clean and roomy. The staff was awesome. But it did take a while for the shuttle to pick me up at the airport. But when he arrived he was awesome to, he wouldn't let us touch the bags and he was there to offer a helping hand into the shuttle. Overall we had a great stay at BW Hobby

The staff was helpful. The room was large and comfortable. Would stay there again next time we're in the area Close to everything we were interested in seeing Breakfast was tasty and there was plenty for everyone

Nice, clean and close to the airport. I'd highly recommended this hotel to anyone who has an early flight out of Hobby. The staff was helpful and set me up in a room upon arrival. Check out was fast and easy and the shuttle arrived promptly for the short ride back to the airport.

The hotel staff was friendly and caring. The hotel is up to date with nice accommodations. The breakfast was great with a good variety to choose from. The room was very nice and comfortable. Great stay!

I had to fly out of Houston to go home. I chose best western at hobby so I could get a shuttle early in the morning. The desk clerk was very friendly and assisted with all my requests! Shuttle was very prompt and motel was very comfortable. I will definitely stay again!

When my daughter, granddaughter and baby, were stranded in the Hobby airport for a night with no cash, I called three hotels to see if they could stay there. Best Western Plus was the third. They immediately responded by accepting my credit card (after it was authorized), giving me their number so they could direct my family to the shuttle, and notifying me when they were on it. My family was met with wonderful, caring staff who were rounding up diapers and a pack n play for them. The room was excellent. The caring generosity shown by the staff was overwhelming. My family left refreshed with a happy baby the next morning.

The area around Hobby airport is a bit sketchy, but this hotel is fine. There were some people who were also guests staying there that I didn't completely feel comfortable with, but I don't blame Best Western for that. There were no problems. I did wonder why the Best Western airport shuttle van had a smashed front end, like it was involved in an accident where it rear-ended another vehicle. We didn't use the van. Not sure it was even running. It looked non-operable. The trash can right outside the front door to the hotel was full and had clothes in it! That added to the uncomfortable feel of the whole area. (Why were there clothes in the trash can in front of the hotel??!! All sorts of foul reasons spring to mind.) The room was quiet. We slept well. The food was fine. The hallways looked kind of worn, not crisp and clean. All that being said, we would probably stay there again because it was so close to Hobby and the Hertz rental center. It made things very convenient.

Very close to Hobby International. Free shuttle. Staff was very helpful with check in, directions to restaurants. When and how to use the shuttle coming and going. Left our car for seven days on a stay, park and fly.

On October 19, 2018, I flew into Houston from Chicago intending to catch another plane out to Oklahoma City, as luck would have it, the Chicago flight was delayed and I missed the connecting flight. I was also without my suitcase as it had been checked to go on to OK City. I called the hotel, and having already been warned by my daughter that they might not accept my debit card with my husband's name on it, I explained this to the clerk answering the phone. She stated no problem and I'll send a shuttle over, please go to area 14 pick up. I was relieved to arrive as I had been suffering from vertigo and had hurt my knee trying to race through the airport. Patricia was the desk clerk, when I gave her the debit card, she told me I could not check in because my husband wasn't present. I called my husband and he phoned corporate where we have a credit card on file as we are members of the reward program. Corporate called the desk and spoke to Patricia indicating that she should accept me, she told them no it wasn't the policy of the hotel. My plane landed at 8:oo pm and I stood there offering cash to no avail, after three calls from corporate and starting to call my other business friends to tell them to avoid this hotel, Patricia finally said she would accept cash....originally she had quoted me $78 but now it was $98 plus $100 deposit. I paid it. She knew I did not even have my suitcase with me, but she never even offered a complimentary toothbrush. After going to my room at 10:54pm, I grabbed my coin purse and headed back down to see if I could buy one. When I stepped outside my door, I could hear Patricia directly below me complaining about me to other employees. There were none for sale in the sundries area so I returned to the desk and asked another young lady for a toothbrush and she gave me one. I returned to my room and ordered Dominos pizza delivery, and finally got to eat supper at midnight! This is not the Texas hospitality that I knew as a child growing up in the state! The room was clean and comfortable, but the hospitality was totally lacking! The next morning I left at 7 am, and was not given a receipt for my stay. I did not eat the breakfast offered because I felt so very unwelcome. Never again!!!

Room and breakfast was as expected for the price. Good value. Reception staff left something to be desired, struggled to acknowledge you when passed through reception. Breakfast and housekeeping staff were very helpful and friendly.

I want to recognize first to Cecilia because she was helpful and she brings an excellent customer service. She help me to get a room quickly and give us options to eat and places to visit. The room was clean and Comfortable. We definitely recommend this hotel. And the crew make us feel like home. Also breakfast was delicious.

I had written in the preference section of my online reservation that I wanted room away from elevator. I was placed directly next to one. People slamming doors between hours of 7pm and 4am all around me. I got 0 sleep before I needed to be awake for my flight. When I left, hallway smelled of weed, so I had been placed next to a bunch of party animals when all I wanted was sleep before a flight.

Stayed 7 nights and it is what we payed for. Average night was $70 and we got a “full breakfast”, which is always nice. Rooms are clean and room service is good. Front desk is not that noce though. Besides Cecilia who was very cooperative, other 2 ladies dont even bother to say hello. Staying there 7 nights we asked for an extra comforter because AC was very cold even on highest temp but one lady said no and that was it. At least the other one gave us an extra sheet, that was a better attitude. But aside this it was a good stay.

Clean and comfortable and cold AC. Quick shuttle. Close to airport. Breakfast solid. Microwave and fridge in room. Plenty of other food available for purchase in lobby. Check in and check out was quick and easy

Booked this hotel because it had a good pricing and a lot of good reviews. It actually turned out a nice hotel, clean rooms, asked for 2 double beds and were nice beds, my only complaint were the pillows they are too tall for my neck. Nice bathroom and every electronic worked ok. Stayed for a week and no complaints. Front desk are very nice and helpful. Didn't use any amenities but they had a pool and gym.

My stay was busy I stayed for a bit because I was here for business but mercy the front desk lady was very nice she very nice nails and was very sweet and the breakfast was good as well comfortable bed clean room will be back soon

I've heard from some peers recently that I should check out the revamped Best Western Plus locations when I get a chance. Life happens, and I was forced to find a local hotel near Houston's Hobby Airport and this location was indeed a very solid place to stay. The staff were incredibly helpful and supportive of my plight and did everything they could to ensure I was well taken care of during my brief stay. Special shout out to Cristina at the front desk...she did her job superbly and was a highlight of my otherwise forgetful day.

It was exactly what was pictured and advertised! I would definitely stay here again when I am at the airport. Very close to the airport and a perfect spot to get the shuttle to the cruise port. It was a great start of the vacation.

It is a very good option to stay very close to Hobby airport. There are shuttles to the airport every half hour and the shuttle from airport is available on calling the property. The room we had was clean, spacious and comfortable, the bathroom was clean and adequate toiletries were provided. The complimentary breakfast is similar to what is expected from most similar hotels. Waffles, muffins, bread, scrambled eggs, sausage, cereals and coffee.

I loved my stay here at Best Western Hotel. The staff was great,very friendly. The rooms were nice and clean and the beds were very comfortable. They had great breakfast,loved the variety. I will be staying here again when I come back to Houston.

I recently stayed at this location while in town to visit family in July. The hotel has a nifty airport shuttle if you aren't renting a car that has you to the check-in counter in minutes; just call upon your arrival at the airport. The staff is friendly and courteous. Flo and Kristina are exceptionally helpful and such a delight. My room was clean and the bed was super comfortable. The hotel and parking lot were nearly full but the walls were thick enough that I would have thought I was one of the only occupants. In the morning they have quite a spread for breakfast on the go or some savory options if you want to linger a while in the lounge. If you'd like a late night snack they have a pantry with ice cream, drinks, and other snacks for purchase in addition to the standby coin machines. Pool was nice and perfect temp for a swim in the summer. Great place to stay if you are coming from out of town or just want a stay-vacation night away for local folks. Do yourself a favor and stay here!

We had a great time nice and clean room. The staff was very helpful. The housekeeping staff member Maria did a great job with our room and giving us ideas where we could all have a great time our first night in Houston. We will be back next month.

End of summer trip with my grandson. Got Houston CityPass tickets to see Space Center Houston, the Zoo, Aquarium, and Museums. This was a nice, reasonable, central location not too far from any of the locations. Property was clean and modern, bed very comfortable. All employees were very friendly. Included hot breakfast with a good variety of items.

Great staff and management! I was very nicely greeted. This was my first time at this hotel. Very clean and great value. I was here for business 2 days earlier this month. I would stay here again and bring my family.

This hotel had the convenience that I was looking for. The staff was very friendly, effiient and my room was very clean. This was my first time staying here and I will definitely be staying here again. Great price and service.

Upon arrival the staff greeted us with warm smiles and helped us book our room efficiently. close to many local attractions such as minute maid park and the Johnson Space center. The room was wonderful, microwave and refrigerator were clean and decent sized for our needs. Laundry facilities worked well. Breakfast was delicious and 24 hr coffee helped with our late nights and early mornings.

Friendly staff and quick check in. Great hot breakfast with texas shaped waffles! My kids loved it here! After you add up the free hot breakfast, free 24 hour airport shuttle and 7 free days of park and fly plus the amazing rooms you cant go wrong eith the price! We will be back!

We checked at 3 a.m., and slept through the first night, though we noticed the floor was wet. The next day, we were out for the day, but at night, bugs kept landing on us. We looked around and found a nasty bug infestation. At first the front desk said there were no other rooms available for us to move in to. After 30 or 40 minutes of trying to find another hotel in the area, the front desk called back and said they had another room for us. I don't know how housekeeping didn't see the problem.

Negatives: Check in was slow, front desk lady was not friendly. Bed was hard and uncomfortable. Positives: They did have an airport shuttle that came every 30 minute, arrived on time and driver was nice. I don't think I'd stay here again due to the beds.

Good location halfway between Minute Maid Park and The Johnson Space Center. Room was average size with a fridge and microwave. Checked in and left for the afternoon and when we got back as soon as we opened the door there was a musty smell, if my wife was with we would have had to change rooms. In the morning I mentioned this to the very pleasant desk clerk( sorry I don't remember her name) and she would tell house keeping. They must use a spray to mask the smell because by night it was back. I know there was damage from hurricanes last year and I don't know if other rooms have a problem but 212 does. laundry facilities work well, breakfast area small and loud at times.

I was in town for a quick trip and could not have been more pleased with my stay. The rooms were very clean and spacious, and the breakfast was quick and great. They were very helpful at the front desk with helping me make some adjustments due to flight delays the next morning and had great recommendations for dinner. I would definitely stay here again if in town. We always stay at Best Western when traveling and it is always a great experience!

Best Western helped us finish up a very nice trip to Texas. We just needed a place for overnight and a ride to the airport in the morning. BW provided a nice comfortable room as well as a free shuttle for us, so it was very easy. They even arranged for the shuttle to pick us up from the car rental place. They couldn't have made it easier. There is even a menu called Order Inn. Your meal is delivered so it is even easier.

Hotel was close to Houston Hobby and rental car return. Not heavy traffic area so easy return of vehicle, making early flight out an easy choice. I would use this hotel again if needed. Bed comfotable and breakfast typical for this type of hotel. Reasonable rates.

Spacious, clean room. Simple, but good free continental breakfast. Hotel was easy to find and very close to the airport.. Hotel staff was not the most friendly, something apparently common in Houston.

I like the close access to Hobby. The lobby and hotel room were clean and comfortable. Staff was friendly, and the bed was just the right firmness. I would stay here again. The stay was great value for the money.

We stay at this property about once a month and find it to be good value. The rooms are very clean and the staff is great. the hotel is locate close to Hobby Airport and has a shuttle. We have stayed at other hotels in the area but find this Best Western to be the best value.

I have been staying at this hotel for 7 years on my monthly Houston business trips. Why? I have easy access to all highways; clean and comfortable room; hot breakfast with lots of choices; secure parking; sparkling clean pool and exercise room; friendly caring staff... and best of all... I get all of these benefits for a great price! I don't have to ask for the best rate... I get it automatically!

Room was great, staff was great, amenities we're appropriate. Pleasantly surprised at the upgraded rooms for Best Western. I don't know why they require a minimum of 200 characters in they're review but I made it.

Arrived to Hobby airport at 2am. Very nice shuttle driver was there fast to pick us up. I forgot my yeti cup at the airport, he drove me back to get it with a good attitude. Clean nice room & facility, very helpful people working here. shuttle drivers front desk and kitchen people were great! Breakfast was better than most BW.

I booked 4 rooms, 3 months in advance and when we all arrived at the hotel, we were scattered around on all 3 floors.I was given a key to our room and walked into an occupied room. Returned to the front desk and was told we were sent to the wrong room, the receptionist was surprised our key opened the initial room door, so was I. The room was comfortable and the breakfast was okay. There are no restaurants within walking distance of this hotel.

I spent the night here on and was pleasantly surprised. Definitely got my money's worth out of this property. Airport shuttle was super quick and infact it was waiting outside when I landed. Location was super convenient. From the shuttle driver to the front desk and housekeeping everyone was exceptionally friendly. Room was clean and quiet with a great AC unit and a hot shower. Almost as important though TONS OF PLUGS! Plugs plugs everywhere! Beds were fresh clean and comfortable. This was my first time at a BW Plus location and highly recommend it!

Very convenient to hobby airport, reasonable price, better than most breakfast and came with refrigerator and free wifi. Stayed overnight before and after cruise ti Caribbean departing from galveston port.

Arriving late and tired, we were greeted warmly by the desk clerk. She quickly checked us in and our room was great! Would return or try other hotels in chain in the future because of this experience!

I stayed in a first floor room and everything was fresh, clean and recently painted and decorated. Staff was friendly but because of my flight time I did not get to try the breakfast though it looked well equipped.

great location, convenient to Hobby Airport. Some restaurants close by as well. Shuttle drivers were nice & helpful. We had to leave very early so we were not able to have breakfast. Front desk staff helpful as well. Nothing fancy, but you good value & right by the airport.

I'm a loyal BW customer and found this hotel charming overall and earned its Plus status ! I did have a credit card issue at check in however Mercy offered to call manager Flo who I assume was home at 11pm. They processed my check in and sent me to my room with water and snacks. Perfect for traveling all day from Maine At the end , mercy and Flo put the customer first , which is rare , even among other BW I have stayed at. Guests are important here ! Free transportation and breakfast are bonuses to go with with this awesome hotel. From landing at the airport , it was only 5 minutes from the time I called til I was picked up. Breakfast had a wide variety from eggs and sausage to yougurt and granola. Something for everyone.

Great airport hotel! Wonderful and helpful staff. Shuttle driver was super nice and helpful. Room was clean. We had everything we needed for an overnight layover. Rates were also great and decent restaurants were close by with easy access.

Overall extremely satisfied with my stay at the hotel. The rooms were clean and the location is convenient for guests as it is located a mile from the airport. Also the morning breakfast spread was very good

the staff were very nice and friendly and when I asked for directions to a certain establishment the staff made sure I found what I was looking for .they offered to take me to the hotel and pick up my wife and kids.

very nice, was easy to arrange shuttle from airport to motel and return the next day. Also offered shuttle for dinner a near by points. Staff was helpful and courtesy. Breakfast had a good selection andf was plentiful.

My mother and I arrived at about 9:00pm to check in and spend the night before our early flight from Hobby the next day. We were given the keys to room 201. After moving all of our luggage from the rental car to the door of 201, we opened it and quickly deposited our stuff, in a rush to get back out to return the rental car and then be able to come back and go to bed ASAP. Back at about 10:00, we re-enter the room and realize that it stinks. Stinks like 30 years worth of halfhearted cleaning and maintenance. We discussed asking for another room but didn't have the energy to actually move all of our stuff and would just try to ignore it. So we started to unpack and decided to open the window for fresh air. YUCK. The window was grimy, inside and out. Then I turned on the table lamp. YUCK. Grime on top of grime. I decided to take a shower. Long, dark hair (not mine) stuck to the inside shower wall. One on the floor. Shower didn't drain. Just gross. The next morning, the water level had dropped by about an inch, but still not draining. Pillows on the bed are 4 square things that are better suited to decorative sofa pillows than for sleeping. We got up and got out of there on the 5:30 shuttle. Thought it would be more pleasant to pass the early morning at the airport. Again, if we weren't so tired and had less luggage, or if it were a longer stay, we would have made every effort to move rooms, or even more likely, find another hotel.

Overall, nice place. My comment is more on the people and service. Super friendly and helpful. The guys driving the van to / from the airport are terrific. Very efficient. Overall, i would definitely stay here again. Thanks

This hotel is very near Hobby Airport. Lots of features - gym, washing machines, good internet, decent breakfast. Nice staff. But furniture was somewhat worn and facility somewhat musty. No walking distance restaurants though they do have dialup room service vendor that provides good variety.

I almost never get almond milk at a hotel, but I did here. There was even a sign indicating that it all I had to do was ask for it. All of the people were helpful and friendly. We had a fly-drive hotel package. The shuttle drivers were both very friendly. The parking area was very well lit. The room was quiet and clean. All in all, a great choice of hotel.

We got into Houston late one night and had booked near the airport. I wasn't sure what to expect, but this hotel exceeded our expectations by far. It was very clean and modern. We decided to go out for a few drinks and it was within walking distance of a little watering hole. The next morning the continental breakfast was much more than the typical continental breakfast. They had Texas shaped waffles, biscuits and gravy, eggs and all sorts of juices. Really exceptional experience for not very high expectations.

What is the “plus” in a Best Western Plus”? Two nights ago we stayed in a Best Western Plus and it was horrible. One example...prostitutes working out of it and the desk clerk admitting it was a problem they are trying to fix. And people smoking pot in the pool area. This hotel is about service. An airport hotel you expect pretty basic stuff. But Mercy (her name) the desk clerk was so rude to my wife and I that we walked out and said “ok, we're officially done with Best Western”. My wife is the the peacemaker mellow person in the family. Mercy spoke to us like we were convicts and spoke over our questions like a Jerry Springer show. I had pulled our car up in the rain to load our luggage. I was short of the overhang in a curb zone that was near a red zone, but not in a red zone. The covered area was clogged with a pick-up parked the wrong way and THEIR airport shuttle empty and locked up. Did I mention it was was raining? So she comes in asking me why I was in the hotel (I was getting some of their cheap instant coffee...yuk). I said I was staying at the hotel. Did she think I was a homeless person coming in to steal what looked like a really awful breakfast? She said I had to move my car because it was blocking where there shuttle had to turn around. If you are at hotel you would realize that is a ridiculous issue. There is a huge spot to turn around. I asked where can I park to load my bags in the rain. And she said I had to pull through, behind the truck parked the wrong way. In the rain. It's not the parking situation (although parking their shuttle in the only dry spot and making guests load in the rain doesn't reek of customer service). It was the way Mercy treated us, and came just short of sticking her hand in my face. When we pulled away a saw her jawing about me to the people in the eating area. I'm on the road almost every week. From now on I drive by Best Western and wave. (If this is a “Plus”, Lord save people staying in a regular Best Western.

We arrived very late like 1 am and we were just staying overnight before catching an international flight. Upon arrival the front desk clerk was very nice. The room was clean. Definitely would stay here again. They also offered breakfast in the morning. I failed to take picture though. The room did have modern decor and it was clean.

Checked into this hotel in order to be close to the airport since we had a very early flight the next morning after having been on a cruise out of Galveston. Our experience with the staff was horrible. This hotel's walls are paper thin and when we had extremely noisy neighbors, it took two calls to the front desk and eventually the Houston police in order to quite them down. The lady at the front desk stated she has been watching them run in and out of rooms for two hours but didn't do anything to stop them. I would never recommend this hotel to anyone! Stay clear if you want to get some rest!

good location for airport night - good guest service at check in, very helpful with midnight noise in the hall when we called the front desk!!! Great breakfast options and spread. Nice shuttle to airport and easy transition. will stay again if I am in the area.

Very happy with my stay and the shuttle service was on time. They allowed me to keep my vehicle on site for free for 7 days and everything was secure. People at front desk were helpful and friendly. I will stay again.

Very convient to airport. Staff is very helpful and friendly. You don't hear airplanes or traffic. Rooms have always been clean and comfortable .Rates are pretty consistant throughout the year at a good price. They have free shuttle to the airport and free breakfast

I have stayed here many times in past few years for business. The hotel is clean and well maintained. The staff is friendly and amd helpful. The complimentary breakfast is hot and tasty with a good selection of breakfast items.

The Front desk lady Cyndy had a great attitude as soon as I approached the door, she was very respectful of the way that she checked me in. She made my stay at the hotel and I would recommend her manager to raise her pay. What a fabulous customer service keep it up Cyndy

We stayed here while we waited to board a cruise the next day. We got in late and were exhausted. The shuttle ride was good, driver was nice. Our room was noisy, next to an elevator and the hallway that is by the breakfast, but honestly we were too tired to care. Breakfast was great for a continential one. Loved the Texas shaped Waffles. Very nice Breakfast staff and the night hotel clerk woman was great too!.