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Best Western Hotel Heritage Inn, Houston

3.5/5  - basé sur 151 notations.
10521 East Freeway, 77029-1926, Houston, United States - See map

Welcome to Best Western Heritage Inn! Close to refineries, the port and downtown Houston, guests stay in a prime location when choosing our Houston hotel. Are you looking for great hotel amenities and a convenient location close to everything? Your Best Western Heritage Inn delivers everything you need for a fantastic getaway. With easy access to all major highways, business and leisure travelers alike can quickly get to their destinations. Whether it is an event at the NRG Park and Stadium or a meeting at the EXXON/Chevron® Refinery, we understand that real estate plays a key role in your trip. Hotels in Houston, TX are revered for southern hospitality, and we set the bar high here. If you are here for an event at the George R. Brown Convention Center in downtown or for an exciting game of soccer at the new BBVA Compass SOCCER Stadium, our helpful staff members are happy to go above and beyond to make sure the big day is enjoyable. Simply ask, and we will do everything possible to make your stay even better. Your Best Western Houston is designed with comfort in mind. The Toyota® Center and M. D. Anderson Cancer Center® are seven miles away, and the property features a business center, fitness center, free Wi-Fi in the hotel and large rooms so you can really spread out and feel at home. Enjoy 37-inch and 42-inch LCD TVs in your quiet, spacious room and a free, full hot breakfast every morning. Nothing starts the day like endless hot waffles, flaky pastries, a selection of yogurts, cereals, fruits and of course 100% Arabica coffee. Interior corridor access and free gated parking make loading and unloading easy. Business travelers in town with Exxon® Refinery, Lyondell Chemical, Holt® Caterpillar and many other area companies know they will be catered to at our Houston hotel. Plus, with the Minute Maid® Park nearby where the Houston Astros® play, it is also easy to squeeze in a game or two on any trip. Reserve an oversized room at Best Western

Best Western

Hotel Heritage Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 151 guest reviews
NOTE ISSUED
Excellent
41
Very Good
51
Average
24
Poor
18
Terrible
17
REFER TO NOTICE
Business Business
53
Couples Couples
26
Family Family
50
Friends getaway Friends getaway
8
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great hotel in terms of price and service"

4
12/05/2018

Pros, great prices, clean and presentable. Helpful, friendly, courteous staff. Con, only one, no restaurants or bars worth going to within walking distance. You definitely need a car here. Other than that, it's a good place for a business trip or short stay.

JEN G, General Manager at Best Western Heritage Inn, responded to this review
Thank you for your review regarding your experience with us at the Best Western Heritage Inn. We apologized for there are no franchised restaurant walking distance. We are pleased to know that you enjoyed your stay and we look forward to seeing you in the future next time you are in Houston. Sincerely, Jen G GM

"Overall good"

4
14/04/2018

While the stay was overall very good, clean rooms, comfortable beds, excellent wifi, pool looked clean (to bad it was cold outside), and nice staff. Bring drinks and snacks, out of 3 soda machines only 2 worked and were out of almost everything and didnt have the correct price posted you had to select a soda to find out they were 2 dollars and they only snack machine I saw was completely empty.

JEN G, General Manager at Best Western Heritage Inn, responded to this review
We appreciate your comments and we will use them to provide excellent guest experience. We truly apologize that machines were not working properly, we have called the company to fix the situation. Please give us another opportunity next time you are in Houston, we look forward for your return. Sincerely, Jen G GM

"My Experience"

4
07/09/2017

Nice stay. nice breakfast. We left early (Harvey) and the hotel waived the charge for the rest of our original reservation We hope all hotel staff and their families are ok after the storm abcdefghijklmnopqvwxyz

JEN G, General Manager at Best Western Heritage Inn, responded to this review
MY RESPONSE: Thank you for writing delightful review. We are doing good and we hope you and your family are well and safe. Once again, thank you for staying with us. Sincerely, Jen G GM

"More than decent!"

3
22/08/2017

Overall this hotel served its purpose! It was affordable and decently close to the the places I wanted to view. The outside of the hotel needs updating. However, the staff was very friendly and very funny!

JEN G, General Manager at Best Western Heritage Inn, responded to this review
Thank you for taking the time to share your experience. Your feedback has given us opportunity to improve our physical condition. We look forward for your return. Sincerely, Jen G. GM

"Great Customer Service"

5
21/08/2017

I've stayed here a couple of times and each time I'm greeted with a smile and with great customer service. The rooms are clean, restrooms are a good size, great water pressure. I sleep very well here. The breakfast is good. There's not a big selection but what they do offer is worth it. Every time I see a staff member I'm greeted. It's right off the highway but there is no noise.

JEN G, General Manager at Best Western Heritage Inn, responded to this review
Thank you for your great comments! I have passed it on to my staff and we are thrilled that you had a great stay with us. We look forward to having you stay with us again. Sincerely, Jen G GM

"Do not stay here when it is hot outside"

2
05/08/2017

Our air conditioner could not keep our room clean, the maid did not clean our room after the first night I complained and went to the front desk to get towels and we were told to leave our room earlier in the day because they had a shortage of housekeepers we were always out of the room by 11:00 am and you need to uses you room key to open the gate to get in and out of the property need to have it wioth you at all time

JEN G, General Manager at Best Western Heritage Inn, responded to this review
We appreciate the feedback as it is most important to us. We are extremely saddened you did not have an overall positive and memorable stay experience. We certainly apologize, you were inconvenienced with air conditioner and our service. We had passed on the your comments to the staff for the improvement for future stay of our guests. Once again, thank you and our apologies for the inconvenience. Please give us another chance to stay with us next time you are visiting Houston. Sincerely, Jen G GM

"Comfortable Atmosphere"

5
31/07/2017

For the price of the rooms, the service and friendliness of the staff where outstanding. I would recommend this hotel for Business and vacation, either event this hotel is accommodating. The location of the hotel is safe and secured.

"Great stay!"

5
31/07/2017

Alice at front desk is great! The rooms were very clean. We felt safe during our stay. Break was hot and delicious. Pool was clean and wifi was fast. I would recommend this hotel to others and really enjoy our stay!

"Great Stay, Great Staff, and Great Value!"

5
21/07/2017

I was visiting Houston for a short period, but this location made the trip even better. Daisy at check in was very welcoming and friendly. She was very helpful and really made the process of checking in run smooth. The room was very nice for the price I was paying. They have gated parking if you want your car in a secure location. I would recommend this hotel to anyone staying in the Houston area. It was only about a 15 min drive to downtown, and that was with traffic.

"Do NOT stay here..."

1
12/07/2017

I would only recommend this hotel if you are tired and need a place to sleep for one night. Check-in was 1.5 hours late, the front desk worker was rude, they lied about everything when I tried to check out early.

JEN G, Director of Sales at Best Western Heritage Inn, responded to this review
Dear Valued Guest, We certainly appreciate you for taking the time out of your busy schedule to answer our online survey. We do value your feedback about your concerns during your stay with us. Your experience will be shared with the rest of our staff and we will take corrective action immediately. I hope you accept my apologies and will give us another opportunity to better serve you at Best Western Heritage Inn. Thank you again for staying with us. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn

"Extremely Disappointed"

2
03/07/2017

Okay where do I start. I chose this hotel because of the great deal I got on the 3 night special that they had. The check in process was not what I expected from a Best Western. The girl behind the desk took about 5 minutes to acknowledge me. To me that was strike 1. The 2nd thing that I was not happy with is the fact that she yelled out my room number, now I worked at a Best Western in Florida for 4 1/2 years and one of the things they tell you is not to SAY A GUESTS ROOM NUMBER. The 1st room that she gave us was not the room type we booked, so she said that I would have to wait 20 mins before we could check into the room type I reserved. 3rd thing about this hotel is that the breakfast was over at 9:00 AM. In my experience staying at Best Western hotels in the breakfast ended at 11:00 even if it is free to guest. The only good things I can say about this hotel is the gated security and the spacious room. I will not stay here again.

JEN G, Director of Sales at Best Western Heritage Inn, responded to this review
Dear Valued Guest; Thank you for taking the time to answer our online survey in reference to your stay at Best Western Heritage Inn- Houston, Texas. I am sorry that your experience did not meet your expectations. Your feedback is very important to us, in order to improve yours and our future tenants stay with us. Thank you for sharing your concerns, and I hope you will give us the opportunity to better serve you at Best Western Heritage Inn. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn

"I will visit again!!"

4
19/06/2017

Clean rooms, nice staff and the food from breakfast was great and more that what I was expecting! I stayed with my family for two nights,we enjoyed the pool greatly!! For the pay you get so much more! I will visit again!

JEN G, Director of Sales at Best Western Heritage Inn, responded to this review
Dear Customer, We greatly appreciate you the time to answer our online survey. It is certainly great knowing that you enjoyed our hotel and had a very pleasurable stay, we will share this information with the rest of our staff. Thank you for staying with Best Western Heritage Inn - Houston, Texas. We will be happy to see you again in the very near future. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn

"Great location hotel"

4
17/06/2017

This is a nice hotel for the price not too far from down town Houston and very close to good restaurants. Check in was quick and easy and so was the check out. It looks clean and modern and I like the fact that it's close (less than a mile) to two very good mexican restaurants.

JEN G, Director of Sales at Best Western Heritage Inn, responded to this review
Dear Daniel, We appreciate your positive comments regarding your recent stay with Best Western Heritage Inn, Houston, Texas. We really enjoy hearing about the positive experiences our guest have at our hotel. Thank you for staying with us and we hope to see you soon. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn

"Came to Houston to see Tripping Daisy at Warehouse Live"

4
11/06/2017

Alice was really nice and did a great job checking us in. We were in room 214 and the air conditioner worked great. Loved the gated parking, refrigerator, microwave, and room location. The parking lot is small but we always found a spot. I wasn't a fan of the firm mattress and more than two towels and washcloths would have been great.

JEN G, General Manager at Best Western Heritage Inn, responded to this review
Dear Guest, Thank you for staying with Best Western Heritage Inn. We appreciate you answering our online survey it is certainly very helpful and we will share with our staff about your great comments. We understand the importance of keeping our guest happy. We hope to see you again soon. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn

"Rob North Texas"

5
08/06/2017

This is the second time I stayed in this Hotel and when I go back to this area I will stay there again. the rooms are very comfortable and the staff is very helpful and professional. They are always checking to make sure you have everything is alright.Very nice people!!

JEN G, General Manager at Best Western Heritage Inn, responded to this review
Dear Valued Guest, On behalf of Best Western Heritage Inn and staff we would like to thank you for staying with us. It is always a pleasure to know that our staff is doing a great job so that our guest are having a very enjoyable stay. We are happy to know that during your travels to Houston you will be coming to stay with us again. We appreciate your high scores; as well. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn

"Very clean and comfortable beds"

5
03/06/2017

The staff is polite and helpful and the hotel rooms are very clean! We thoroughly enjoyed our stay. The kids really enjoyed the pool. It's very nice and I would recommend this hotel and we would definitely stay there again.

JEN G, Director of Sales at Best Western Heritage Inn, responded to this review
Dear Valued Guest; I appreciate your high scores and great comments during your recent stay with us at Best Western Heritage Inn - Houston, Texas. It is always a pleasure to hear positive experiences our guest have during their stay. Your comments will be shared with the rest off our staff as we strive to continuously improve the quality of our services. We hope to see you again soon. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn

"GREAT STAY!"

5
19/05/2017

Excellent hotel! Very clean. Employees were very courteous and accommodating. The parking lot is gated. No interstate noise. Breakfast was excellent. Close to several places to eat. The pool is small, but it looked very clean. All areas of the hotel was clean. Very impressed!

JEN G, Director of Sales at Best Western Heritage Inn, responded to this review
Dear Guest, Thanking you for your online response in reference to your great experience at Best Western Heritage Inn. We are very pleased to know that you enjoyed your stay with us and our amenities were up to par for you. We hope to see you stay with us more often when you are traveling to Houston. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn - Houston, Texas

"The best"

5
17/05/2017

Service was great. Very nice rooms. The area is a little ruff. It is tons of restaurants around the hotel. A very nice and clean pool. The hotel is really worth the staying and money compare to the other hotels around it.

JEN G, General Manager at Best Western Heritage Inn, responded to this review
Dear Valued Guest; We certainly appreciate you taking time to answer our online survey. On behalf of our all our staff and myself we are glad that you had a very pleasant stay with us at Best Western Heritage Inn. We thank you for your high scores, this is important for us and our future residents. We hope to see you again in the very near future. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn

"Relaxing!"

4
10/05/2017

Great hotel stay! My kids loved everything! Breakfast was delicious, I would only change the breakfast sausage to turkey meat. Also I asked the lady at the desk a question she couldn't answer, she said she was still in training!

JEN G, General Manager at Best Western Heritage Inn, responded to this review
Dear Valued Guest, We are very pleased to know that your stay at our hotel was delightful and to your standards. We certainly appreciate you taking the time to answer our online survey and also with such positive remarks. We do apologize for the error in not being able to answer your question. We will certainly share your comments with our staff. It is important for us to hear your feedback, so we can accommodate you and our future residents with excellency. Thank you for staying with Best Western Heritage Inn. We hope to see you soon in the near future. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn

"Excellent service and nice personal"

5
28/04/2017

very nice people at check in, and check out easy to do, clean areas and a comfy room. No breakfast for us, but the hotel offers a delicious one. Personal bilingüe, just in case if you only speak one language. Nice trip thanks to BW for the wonderful service.

JEN G, General Manager at Best Western Heritage Inn, responded to this review
Dear Vaulued Guest; We are very excited that your stay with Best Western Heritage Inn was very pleasurable. We thank you very much for answering our online survey with such great comments and high scores. I will be sure to share with the rest of our team. This is great motivation for us and our staff to conrtinue to serve you and our future customers with the best quality of service. Thank you for staying with us and we hope to see you very soon again in the near future. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn

"Another satisfied customer"

5
26/04/2017

Outstanding service and amenities...offering was best available in cost vs. service! Would definitely recommend this location on any type of temporary lodging request. A to Z excellent rating from this very satisfied customer.

JEN G, General Manager at Best Western Heritage Inn, responded to this review
Dear James, Thank you for choosing to stay with Best Western Heritage Inn. We are very glad that you took time to answer our online survey with such great scores. Your positive input will be share with all our staff. This is very important, so that we can continue to serve our future guest, as well as yourself with our great qualities. We look forward to seeing you more often in the near future. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn

"No problems here"

5
21/04/2017

Really great stay. No problems with the staff they were really great people. I went out in Houston. It was very easy to find off of I-10. They made sure I knew when breakfast was and the staff was very helpful. I would chose this hotel again once I go back to Houston.

JEN G, General Manager at Best Western Heritage Inn, responded to this review
Dear Jason, We are very pleased that you answered our online survey with such great scores. This is a great inspiration for all our staff, and helpfull fo our future residents. We Thank you for choosing to stay with Best Western Heritge Inn - Housto, Tx. and that your stay was very pleasant. We hope to see you soon in the near future. Sincerely, Isabel Alaniz Sales Director Best Wetern Heritage Inn

"Outstanding service and cleanliness"

5
20/04/2017

The rooms are nice and comfortable. The staff was very helpful and available to make me feel relaxed. Thank you for making my trip to Houston a positive one. Will return back soon. The breakfast area was large and the menu of items available were diverse. Coffee was excellent!! Thank you.

JEN G, General Manager at Best Western Heritage Inn, responded to this review
Dear Valued Guest, On behalf of myself and all our staff, we thank you for staying with Best Western Heritage Inn. We are happy that you took time out of your busy schedule to answer our online survey regarding your recent and enjoyable stay with us. Your feedback is very important to us, and it is always nice to hear such positive feedback from our customers. We hope to see you soon in the very near future. It has been our pleasure to accommodate you. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn

"A great stay"

4
17/04/2017

Our stay was wonderful. Staff was very kind and courteous. Hotel room's were very clean, and the bed was comfortable. For the price you cannot beat it. Downside is they don't do breakfast until 9 am like it says, they start picking up and turning everything off 10 minutes early. So if you want breakfast go at 8:30. Parking and location aren't the greatest but I was happy that it had gated parking. They let us check out early because I ended up being sick and they refunded us for that night even though we paid in advance. We will definitely stay at this hotel again in the future when we go visit family.

JEN G, General Manager at Best Western Heritage Inn, responded to this review
Dear Guest, Thank you for telling us about your great experience at our hotel. We are glad that you also enjoyed our staff members service. We thank you for taking your valuable time to answer our online survey, being this information will help us to continue to create a more enjoyable experiance for our future guest, as well. On behalf of all our staff we Thank you for staying at Best Western Heritage Inn - Houston, Texas. Regards, Isabel Alaniz Sales Director Best Western Heritage Inn

"Nice clean accommodation"

4
29/03/2017

I was in Texas with my son to visit colleges, and this hotel did a good job of providing a convenient, comfortable overnight stay. I might try to get closer to the colleges if I were to go again, but the staff was helpful and breakfast was very well done.

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Valued Customer, We are very glad to have met your expectations at Best Western Heritage Inn. It is always a pleasure to hear great feedback from our guest. Thank you for staying with us and answering our online survey. We hope to see you again very soon. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn

"Great Hotel. Wrong location"

5
23/03/2017

Nice Hotel, but not the most intriguing location in the Houston area. The Hotel staff was wonderful. The rooms are really nice and comfortable beds. I only have 2 complaints. The breakfast was not so good and the Location. In a somewhat busy ghetto area.

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Valued Customer; Thank you for your prompt survey online. Our guests response are very important to us for the future of yourselves any future guest experiences. Thank you very much for staying with us at Best Western Heritage Inn and, we are glad you were happy with our customer service and had a comfortable stay. Please, do let me apologize for your inconveniences that you did uncured during your stay. We hope to see you again in the near future. Sincerely, Isabel Alaniz Sales Director Best Western Heritage Inn

"Way below BW expectations"

2
13/03/2017

Poor location, gated parking for "security", blow-dryers have to be requested through executive housekeeping, unskilled customer service clerks. Hair in our bathtub from previous check out, odd tv remote that was not user friendly, no welcome binder for restaurants or fun things to do in the area...just a very poor, poor experience.

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Valued Guest, Thank you for taking the time to complete our survey online regarding your recent stay at our hotel. Thank you for sharing your concerns. I am sorry that our hotel did not meet your expectations. I hope you will give us the opportunity to better serve you at Best Western Heritage Inn. Thank you for staying with us. Sincerely, Jen Gandhi General Manager Best Western Heritage Inn

"This hotel is useful for businessmen."

4
08/03/2017

This hotel is useful for businessmen. This is not the city but it is close. The hotel is on the way from Galveston to Houston. Pool was small, but was clean, too. The small Mexican restaurant next to this place was surprisingly good.

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Valued Customer, Thank you for staying with Best Western Heritage Inn. We are very pleased to know that you enjoyed your stay with us. Thank you for taking the time to respond to our survey. we are so glad that you had a very enjoyable stay with us. We hope to see you again in the near future. Sincerely, Jen Gandhi

"Sketchy staff"

1
07/03/2017

People will walk into your room, money came up missing so it was an inside job, we were overcharged and I was unable to reach a manager and could not get it resolved until I left. We felt unsafe and not taken care of

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Valued Customer, Thank you for taking the time to respond to our survey, it is very important to us and our staff for you and our future residents to enjoy our stay at all times with us. Please let me apologize. These comments will definatley be discussed with our staff immediatley, so that this will not be an issue. Again thank you for staying with Best Western Heritage Inn. Sincerely, Isabel Alaniz Best Western Heritage Inn Sales Director

"Stay Away!"

1
29/10/2016

This is one of the worst hotel experience I had. Our room was beyond dirty. The bathroom was not cleaned at all. I called front desk. No one picked up the phone. I went there and explained the situation. I told her that towels are all around the place in bathroom and the bathroom was not cleaned. Someone didn't even flush! She didn't believe me and went to check the room. Then, she gave another room to us. It was also dirty. She told me that this is the only one available even though there were tons of rooms available at night. If I am the manager of this hotel, I would fire her immediately due to lack of hospitality.

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
Thank you for staying with us. First and foremost; please let me apologize on behalf of Best Western Heritage Inn and staff members for any inconvieance during your stay with us. We thank you for your review.

"Worst. Hotel. Ever."

1
17/10/2016

I would not recommend this hotel to any one, under any circumstances. The pool was closed, the gym is way under par, the breakfast was terrible and they were out of coffee 2 out of the 4 days I was there, the staff at the front desk were always looking down at their phone and you could hardly get there attention not to mention one day the cleaning crew quick cleaning my room right in the middle - I had to call the front desk just to get more towels. This place was easier the worst hotel I have ever stayed in.

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
Thank you for taking time out of your busy schedule to send us your feedback regarding your stay with us at Best Western Heritage Inn. Your comments will be shared with my staff and we will all take immediate corrective action. Please accept my apologies for any inconveniences you experienced. Sincerelym Jan Gandhi Best Western Heritage Inn

"Business user."

4
09/09/2016

Clean rooms, Spacious, A/C a bit slow to cool, breakfast food neat and plentiful- setup on time, secure gated parking, the 2 rooms requested were to be single King, but both rooms provided as dual Queen size, non-smoking had no presences of smoke.

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
Thank you for staying with us. It was a pleasure to accommodate you. We are glad you enjoyed our clean rooms, breakfast and amenities. We welcome you to come stay with us again in the near future. Thank you for your review.

"I want you to have a GREAT STAY like we did!!!"

4
25/08/2016

All together it was a great stay, from the person who greeted us, hot breakfast, clean room, clean sheets & towels. Nice night lights on the pool, and internet connection. The only thing i would personally change would be, if people smoke farther away from the main entrance.

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
Dear Mr. Edgar, Thank you for staying with Best Western Heritage Inn. We are very appreciative with your survey response and it will certainly serve as encouragement to all our staff, as we strive to continuously improve the quality of our services to provide exceptional experience for all of our guests. It is a pleasure to receive positive feedback. We hope to see you stay with us again in the near future. Sincerely, Jen Gandhi Best Western Heritage Inn.

"BASEBALL JUNKIE"

5
22/08/2016

After having just seeing 3 games in Arlington a few days earlier it was now time to watch some ball in Houston. The hotel definately met all of our needs and was close enough to any shopping that we wanted to do. Lots of freeways and traffic to the Minute Maid Ball Park but we managed to get back and forth safely.

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
Please let me thank you for staying with Best Western Heritage Inn. it is certainly a pleasure to know that you were satisfied with our hotel and enjoyed your stay with us to the fullest. We hope to see you soon in the near future. Thank you so much for your review.

"hotel"

4
17/08/2016

i was satisfied with my stay at the best western heritage inn. the bed was very comfortable and clean. the room was very spacious. the lobby was clean so was the outside. i like the remodeling the hotel is doing.

"Clean and comfortable "

4
06/08/2016

In Houston for the first time for some training, my company booked me into the Best Western Heritage Inn. After a horrendous flight that was delayed a couple hours I was exhausted and looking forward to a good nights sleep. Arriving at the hotel around 12:30am the woman at the reservation desk had me checked in and on my way to my room in a few short minutes. I went up to my room and when I opened the door I saw that someone was already sleeping in the room. I quietly shut the door and went back to the reservation desk. The woman was very very apologetic and explained that I was the first guest they were able to check in thru the computer, that it was down for most of the day and that she still had manual reservations to log into the computer. She quickly upgraded me to a suite and I was on my way to my room. The room was clean and comfortable. Everyday house keeping did an excellent job of keeping the room clean and I never needed to ask for anything. They offer a decent breakfast every morning and even though I didn't use the pool, I did notice that it was well maintained and clean. In fact the entire hotel and grounds were kept clean. If I'm ever in the Houston area again I would definitely stay at this hotel again

"Not up to other Best Western standards"

2
30/07/2016

I like Best Western and I try to stay at Best Westerns wherever I go. This hotel is really not up to some Best Western standards. They only give you two towels (most hotels I've stayed in at least give you three or more towels). I usually use two and my husband uses one. The towels are quite thin and threadbare and small. Wish they would improve on that. The breakfast could use a little more variety. The bed was comfortable though. Also I don't understand why they insist on making a copy of your driver's license. All other hotels I've stayed in will look at my driver's license for identity verification or write down the number but never make a copy of it. I don't like copies of my driver's license floating around out there (identity theft is a great concern.) Not staying here again.

"Best ever"

5
30/07/2016

Having stayed in every possible configuration of motels and hotels, for the money I would put this one on top. The room was recently redone, very nice. We didn't get stuck at the far end of the corridor. Breakfast was full on, I would like to have a choice with the eggs though, not a fan of scrambled. Great pool, and free gated parking. Special thanks to Alice at the desk.

"Do not stay"

2
13/07/2016

Poor Staff Service, very bad food, Food not fit for a dog. Water bugs in room. Pool out of order for most of my 8 night stay. Breakfast was out but since it wasn't 6:am yet, I wasn't allowed to take an orange. Coffee is out nightly but the creamer is locked up.

"Help wanted housekeeping and then some"

1
28/06/2016

This is probably the worst BW I have stayed at and perhaps the "Help wanted HSK" on the billboard outside should have been a sign of things to come. Upon arrival I found the previous guest's used towel hanging on the bathroom door with most of their hair on the floor below it. At least dinner was included but I wasn't sure I wanted to explore the box of leftovers in the refrigerator... The only thing that could make things better at this point was a stiff drink but there wasn't a cup to found. I visited the lobby and was initially treated rudely by the front desk worker that was camped out in front of the TV with their smart phone. I explained the situation and was directed to some cups. The next day after returning from work I found the the leftovers were still in the refrigerator, the hair was still on the floor but at least the towel and my pint of vodka were gone... Seriously!

"Disappointed"

2
20/06/2016

Better customer service. We had next door guests that were loud for the whole evening. I asked the hotel quiet them down and they did little to try to solve the problem. Our bed sheets were not completely dry and we asked for more and had to get them ourselves from the front desk. It should not have been called a 3 star hotel by any standard.

JEN G, Director of Sales at BEST WESTERN Heritage Inn, responded to this review
We are so sorry for the less then perfect stay you had with us here at The Best Western. I have passed this on to the correct departments and spoke with them about the situation.

"Great Hotel Overall"

4
15/06/2016

The beds seem a little outdated compared to the rest of the hotel. Other than the hard beds, the overall experience was excellent! The staff was so friendly, the rooms were clean, and the location was great. Close proximity to I-10.

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
I am so glad you enjoyed your stay here at the hotel! We are working hard at renovating every part of the hotel so please check in with us for more new exciting updates!

"Great for your Money"

4
13/06/2016

Very quiet floors, secured gated parking and hot breakfast was good. the Gym is small but plenty of machines to use. A very easy walk to 3 restaurants nearby. Location was good right off the interstate. Minimally staffed in the evenings, when you ask for an item to be brought to your room, they ask that you go down to get it. Breakfast area a bit small, so avoid peak times for breakfast.

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
We are so glad that you enjoyed your stay with us! Please keep us in mind for your next trip!

"Mold in Room "

3
04/06/2016

We got to our room and immediately noticed the bed and floors were damp. We went into the restroom and there was mold on the ceiling. I called down to the front desk and was told that there where no other rooms because a company was coming in and the rest of the rooms were reserved. I asked if someone want to come take a look. I was told housekeeping had already left for the day. I asked for bleach so I could clean it myself. I was told there wasn't any bleach that she could give me because the bleach are in industrial sized packaging. I asked for anything that could kill the mold. I was told there was a bottle of Lysol if I wanted to come down to the front desk and get it. I did go down and get the Lysol and sprayed the heck out of the mold with it. I have been sick before because of black mold and have been sensitive to all mold ever since. This is the only reason it was a big deal for me. Housekeep came by in the morning and sprayed bleach on it and got a brush and cleaned it up. I am thankful for the gentleman that cleaned it up with bleach. This is a hard situation for me because I don't want anyone including employees to become sick because of mold. I have been sick because of mold and it's not easy. So just be cautious and look at your surroundings.

JEN G, Manager at BEST WESTERN Heritage Inn, responded to this review
I am so sorry to hear about your disappointing stay with us. I have spoken with our management staff in regards to these issues. We hope that you will give us another try in the near future!

"Hotal was a good value for the monies paid."

3
01/06/2016

Hotel staff were pleasant and professional in appearance and attitude. The room was clean upon entry and was maintained so by hotel house keeping staff, although you could tell when staff changed , not the same level of attention to detail was maintained. The hotel is under some construction ,but, staff did their best not to allow the work to interfere wit my stay. The breakfast was good , fresh, and clean.. I encountered a slight continual problem with getting into the gated secure parking area with hotel key. But as a whole the hotel and staff met my needs on this trip and I would stay again.

JEN G, Manager at BEST WESTERN Heritage Inn, responded to this review
We are so glad that you enjoyed your stay with us! Please keep us in mind for your next trip!

"Great hotel"

4
25/05/2016

This hotel has very nice staff and a great service. The rooms are very big and clean. The breakfast buffet is great, The hotel is located next to the highway. You don't hear the highway in your room. I

"Disappointing and overpriced"

2
30/04/2016

Pros: Room is pretty nice overall, with fresh-looking paint and comfortable surroundings, ice machine on each floor, better than average breakfast, security gate at night Cons: Locked side door was not secure because it did not close on its own (have to force it closed), so building is not actually secure, not even one exercise machine functioned properly, no clean towels for exercise room, only dirty ones strewn about, clearly neglected amenity which was a big part of choosing them, sinkhole trip hazard in hallway hidden by carpet, carpet seems very old, frightening noise from elevator, check-in took about half an hour with only one ahead of us, keys repeatedly didn't work, cleaning staff spent majority of time on phone and watching television, until breakfast was busy, then vacuumed loudly near everyone who was eating and trying to talk, slippery tub with no remedy. Definitely would not recommend this place for their asking price...

"first time"

4
24/04/2016

i enjoyed my stay. i felt very welcomed and comfortable. i like how helpful the staff was. i like the remodeling of the hotel. i liked the room. the bed was very comfortable. the room was spacious. i liked that the property is gated.

"That Smell"

1
23/04/2016

Mold and Mildew seem to reside here permanently. Room smelled awful, mold growing in the bathroom. Stains on the furniture, staff apologize and say that's all they can do. Breakfast bar is a mess, I saw it stocked first thing in the morning and they appear to use the day before biscuits. Left at 7am in search of a hotel room in Houston that didn't make my skin crawl. Never again.

"Very Nice, Clean and Tidy!!"

5
18/04/2016

Be sure to check in before they lock the doors at 11:00 PM, had an excellent stay and day staff is professional and friendly. It is ridiculous to have to say more than you need to say to get the job done......why should you have to have a MINIMUM of 200 characters?

"AVOID"

1
01/04/2016

When we opened the door the smell took your breath away. When I asked the front desk for another room, she said they were all reserved despite online showing rooms available and despite the fact that all the rooms had not been checked into. She offered me a can of Lysol and apparently had offered this as a solution numerous times before with how quickly she offered. I then asked for my money back and she said it was too late. I told her I would be leaving and contacting my credit card company to dispute the charges. Suddenly another room became available. Although the smell was better, it has gotten worse not to mention the nasty chair that was in the room (see pic). It was so nasty I simply took it to the front desk to get it out of the room.

JEN G, Manager at BEST WESTERN Heritage Inn, responded to this review
Thank you for reviewing your stay at our hotel. I apologize for your less then perfect stay with us. I have talked to the different departments in regards to your concerns and I have discussed what needs to be done with the managers of the departments. Thank you for your time and we hope to see you again!

"Not a bad place to lay your head for a night."

3
07/03/2016

Traveling with the family we were passing though Houston. It was getting late and we required a place to stop for the night. I have stayed at other Best Western hotels in the past and know what the general quality of a good Best Western hotel is. We arrived at the hotel and checked in the front desk gal seemed a bit distracted. Its not a uncommon issue with night staff members (I checked in around 10:30 pm). She quickly gave me my room key and off I went. When I arrived to the room (it was 109 if anyone cares) there was a very strong odor of mildew in the air. If a window could have been opened I would have gone that course and let the place air out, but since the windows are sealed shut no luck. This prompted a trip back to the front desk to inquire about switching rooms. To her credit the front desk staff member was very courteous and had me a different room key quickly so off I went. The next room (again on the first floor) greeted me with a strange sulfur smell, along with a buzzing microwave. Again with no way of airing the room out I took yet another trip back to the front desk. The front desk staff member didn't blink an eye or make me feel bad at all for turning down her 2nd room in fact she was a bit more attentive than when I first came in. We have a brief discussion about my feelings on having a 2nd floor room, (It didn't matter to me) So with 3rd key in hand I was off to the 2nd floor. I wish I could tell you how nice the 2nd floor rooms looked but, upon opening the door I could clearly see luggage and other peoples clothes scattered on the bed. Needless to say I did not go in. Well 3 strikes and I was a bit worried that I would end up having to deal with a stinky room. I took the long walk back to the front desk again and shared my finings with the staff. She was as surprised as I was about finding a person in that room since according to her computer it should have been empty. Needless to say this time she found a different room (115 if anyone is curious) on the first floor and personally walked me to it. I opened the door and was greeted by a clean non smelling room

JEN G, Director of Sales at BEST WESTERN Heritage Inn, responded to this review
Thank you for taking the time out to discuss your hotel check in. I apologize greatly for the rough start. We work very hard to assure your checkin is wonderful! I have shared your comments with our staff and we are taking big steps in perfecting our checkin. Please let us know when you will be in town again. We would love to have you stay at our hotel!

"Overnight Stay"

4
24/02/2016

This property was close to an early morning appointment and was picked primarily for this reason. It had a crisp clean lobby with a helpful staff. The bed was a bit of a disappointment but I am hard to please that way. Breakfast was available and was complete with eggs (a bit watery) sausage and biscuits and gravy. There was the usual fruit, pancakes and pastries as well. The Hotel was near many good restaurants which I thoroughly enjoyed shopping for.

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
Thank you for reviewing our hotel! We are so glad that our hotel fit your needs while visiting Houston! We would love to see you again the next time you are in town!

"Best Western - Stay Away"

1
22/02/2016

My jacket was stolen. It was a nice jacket, cost around $75 (I think it was Dockers but not positive). It was the perfect weight. Other than the theft of my jacket everything was ok but that experience overshadowed the entire 3 day trip.

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
I am so sorry to hear about your misfortune while visiting Houston! I hope you were able to report your theft. I am unable to help without any more details but I hope you were able to take care of this while you were in town!

"Do Not Stay Here! Horrible!!"

1
25/01/2016

Horrible hotel and staff! So many problems with this hotel and staff that I had to write a list during our stay. The staff were consistently on the hotel computer in the lobby checking their email every time we came down from our room. Eva was one of the workers who consistently was checking her email. Eva was the person who was available when we went to complain. She consistently told us our problems would be solved, but she failed at this. Initially when we checked in we were given a handicap room. We are not handicap. The bathroom consistently flooded the first night all over the bathroom floor. Also, in our room upon entry a cockroach was actively climbing on the wall above the bed. The room smelled like mold. The bed frame middle piece broke off exposing nails above our heads. Beside our bed was what looked like poop from an animal or rodent. The towels had hair balls on two of them. The square pillows were very tiny…like sleeping on couch pillows. The next morning, we complained to Eva about our room. She said she would put us in another room. She then placed us on the third floor. The room was disorganized and half of the hallway smelled like paint and there was construction workers and construction actively going on in this floor. We went down to Eva, yet again and described our room. She said oh that room wasn't ready since they are cleaning the chairs…but yet she was the one who placed us in that “not ready room”. What! So she again placed us in another room on the construction floor. The third room had a toilet problem. Everytime you flushed the toilet water would spray on the seat behind you and spatter you. Awesome! I love being sprayed with toilet water! Horrible! The following day we complained to yet again Eva (front staff worker) and she said she would have maintance fix the toilet. Upon returning that evening the toilet was still not fixed. Two of the three nights we stayed at this hotel we received a phone call in the morning asking if we were checking out! Two times! The breakfast buffet was unsanitary every morning. The tables and counters were not clean. The food was disorganized and unappealing. I honestly cannot even call this hotel a hotel, it was more like a motel. During check-out process the front staff member asked how our stay was and I reported horrible. I asked if she had the manager name and phone number so I could complain. She said the manager was on site and I asked if I could speak with her. The front staff member knocked on manager door and apparently shared with her I would like to speak with her. After waiting 5 minutes, I told the front staff member I could not wait any longer and said I needed to go. I asked for the manager name: Jen Ghandi is what she reported the manager name to be. I know the manager could hear me as her door was near the front desk. If the manager cannot even come out to talk with the customer, there is a problem.

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
I am truly sorry to hear about your terrible experience at our hotel. We strive to make every experience a special one and it seems we failed this time. I apologize for not being able to meet with you about your stay. Please call me at the hotel and we can discuss this further. Thank you, Jen

"RUN AWAY!!!!!!!"

1
15/01/2016

Terrible Stay and Way over priced. STAY AT THE HAMPTON DIRECTLY BEHIND THIS LOCATION. Smelly (third floor was under construction and I think they were using buckets for bathrooms), old and stained carpet and dated. Booked for 3 days, left after one (and went to the Hampton Inn). Prices much higher than the Hampton located directly behind it.

JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review
Thank you for reviewing the hotel. I apologize for your poor experience at the hotel! We are doing some renovations on the 3rd floor and I am truly sorry if this was a disruption for you. Please let us know if you are back in town, we would love to show you are improved rooms!

"Great Place"

5
12/01/2016

This hotel was beautiful not only to the eye but I felt safe with the gated parking. Check-in and out was a breeze and the breakfast bar was great. I didn't spend a lot of time in the hotel itself. Was there for a family funeral but, the location was perfect and it had easy off-easy on off IH-10. There were several eating places within 2 miles of the hotel.

"Good Value, Comfortable, & Caring Staff"

4
29/12/2015

Not the best part of town, but close to my step-daughter and son-in-law. The gated parking added a sense of safety. There was a little noise from the people next door, and a strange odor to the room. The shower was huge and the soaps offered above average. forgot a toothbrush, but front desk person gladly fixed that. The creamer curdled in my coffee and some breakfast items were not replaced as they ran out.

"Trip for funeral"

4
27/12/2015

I just needed an inexpensive, but clean and safe place to spend the night. I found all of that plus a breakfast included and gated parking. It was just right for a good night's rest and back on the road to continue my 900 mile trip. Mark

"Good Hotel for Travel"

4
20/12/2015

Went for a weekend away with hubby. I would recommend this hotel as a great option for families (rooms are large) and there is a great breakfast. Beds are comfortable. Not the best neighborhood so caution, but great if driving on the way to somewhere on I-10.

"Good till the end..."

3
14/12/2015

I have to say the experience was mostly very good. The location was convenient, rooms were clean and staff was friendly. However an early check out was a bit problematic since the lobby was locked up and no one was available to talk to. Not a big deal unless you really need to speak to someone.

"Comfortable"

4
03/12/2015

No real problems. Only thing I would have wanted more of was more channels to choose from on the TV. The breakfast was very nice. My sleeping quarters were very comfortable. Look forward to staying there again.

"Satisfied"

4
20/11/2015

Stayed at this location two nights, hotel is for the most part clean and comfortable. The staff is kind and friendly, assisting with whatever you might need. The bed was nice and comfortable as well. Parking is in a gated area and needs a room key to open! Only downside is that the last morning there was a very large tree roach in the shower!

"Houston area"

5
17/11/2015

Good hotel, friendly staff easy to find, filling breakfast, charges the same as all others. I could recommend this place to friends and family. Hotel is a hotel. What else is to say if there is no problem and stay is as efficient and comfortable as expected?

"Great stay in Houston"

5
16/11/2015

Spent by the weekend with the kids for a local event. My hotel stay was excellent. The room was clean and had plenty of room for the kids and I. The breakfast was very satisfying with a good selection of choices. Overall I highly recommended this hotel.

"Staying on the highway"

3
14/11/2015

I have stayed here for a week and was not very comfy. I arrived in the evening and the receptionist was bit floppy. When I told her that I want to check in she asked me: "really?". I guess that was already the first sign about the standard in this hotel. The room was old, dark and smelly. The whole hotel had a smell of bleach of something like it. I had the luck to have a room to the back side of the hotel while a colleague of mine had one to the highway side and struggled with the noise. Breakfast was very basic but I guess that is somewhat normal for this hotel category. My request for late check out was turned down rudely and I had to check out 11 am (by the way exactly 11 am I was called up in the room and was asked if I am going to check out. I would not recommend this hotel for business travel and there are more options in the close vicinity which offer a better standard/value for same money

"Smelly Rooms"

2
06/11/2015

after being assigned another room due to a musty smell, my new room smelled very strong of bleach. It almost made me sick it was so strong. It was late and too late to start looking for another hotel. The staff was very nice and the hotel was clean.

"Not the BEST Best Western"

3
26/10/2015

The hotel is very clean. Its ok for a nights rest, but to stay there long, it was not the most comfortable beds and pillows usually offered at Best Western. Convenient location on the east side. Easy on and off the freeway.

"Average hotel in average locarion"

3
22/10/2015

the travel agent who booked this for us forgot to mention the hotel was right by a freeway (although the address is a bit of a give away!). it is also nowhere near the city centre. we initially were given a room on the motorway side but luckily we managed to get it changed after insisting a little! breakfast was ok although their fresh milk had bits in them. the best part of it was the self made waffle. the pool is lovely although not heated so a little cold for October but offers privacy. there is also secure Parking and a lot of restaurant around although if you don't have a car, this probably isn't the place for you.

"Horrible Customer Service"

1
21/10/2015

I am a member of their rewards program, we showed up on Oct 15,2015 and without even looking up, the lady at the front desk claim to have only rooms with double queens and "thats it!" so we walked out and tried to make a reservation via 800 number and rewards program phone, and they told us there was plenty of king size bedrooms, they were ready to book one for us, but my spouse was afraid to go back in, and probably get our vehicle damaged, so we went next door to the HAMPTON INN and received EXCELLENT customer service, not to mention Cheaper in a brand new building! SO LONG Best Western rewards!

"Very good experience"

4
19/10/2015

The only thing not excellent is the location. There were some awkward businesses around the hotel and it felt not right at night. Apart from that, the hotel and the service were really good. Breakfast it delicious and people is really nice and helpful.

"They are not very accommodating"

2
01/10/2015

Usually stay at a Best Western. Asked for two suitcase stands; traveling as a couple with two suitcases; They said they didn't have any extras. The place wasn't full, judging by the nearly empty parking lot, so borrowing one from another room seems like a reasonable idea, but they said they couldn't do that. The evening desk clerk, upon our arrival seemed annoyed that we took her away from watching the movie on the TV in the lobby, to serve us. Asked for a second washcloth; two bath towels, two hand towels, but only one washcloth. The desk clerk even wrote a note, but upon returning to the room at the end of the day still only one washcloth. The breakfast is only OK; machine made coffee, one hot selection plus make-it-yourself waffles.

"Not Worth the Money"

2
24/09/2015

I have normally had good experiences with Best Westerns, however, I can't really recommend this one. I arrived there a few minutes after 11 P.M., having flown into Houston on a late flight. The lobby door was locked, but there's a small sign stating that the lobby closes at 11 P.M. and to please ring the doorbell for service. I rang the doorbell for service several times & waited about 10 minutes & no one came. I finally start calling the front desk. After several minutes of phone ringing, a hotel staff person comes out to help me. She helps me through the little window in a breezeway. Their computers were broken, so she could only give me a room on the first floor that she knew was open & clean. She couldn't print me a receipt or anything because everything was broken. She handed me my keycard and started to walk off, forgetting that she needed to unlock the door and actually let me into the hotel. She was never rude or anything, just seemed tired and forgetful. As I was walking to my room, she locked the lobby door behind me. I got into my room and it was almost midnight; I walked into the bathroom only to see huge, 3-inch dead cockroach on the bathroom floor! I just picked it up with some tissue and flushed it, because at least it's dead, right? I looked over and realized I am in a handicap accessible room, with a shower that has no way to keep the water from getting all over the rest of the bathroom floor. I then went out into the room and began to unpack; it was then that I found several more dead roaches throughout the room, but at this point, it was almost midnight, and I was just too exhausted to go back, find the lady & change rooms! There was also a terribly dank, musty smell in the room, but in my experiences in Houston, many hotels also smell this way. I was there for a business conference, so I figured I would go ahead and get the ironing board out and set it up for my clothes the next morning, but there was only a board and no iron. The next morning during breakfast, I was able to sign in, and ask for an iron, but I was in a hurry to head to my conference, so I did not want to spend the time trying to switch rooms.

"no working pool or hot tub"

3
19/09/2015

wasn't working nor was it advertised it was none working. was told it was on website pool was not working. room was clean airconditioning good. bed was comfortable no channel guide. shower was good plenty of hot water and pressure.

"Pleasant Stay. Recommend!"

5
24/07/2015

I needed to find two hotel rooms for one night at around 7 PM on a weekday. I didn't have time to research my hotel options, but I've never had a bad experience at a Best Western, so I booked it. I made the right choice! The hotel was quiet, well-maintained, and the staff was helpful, including accommodating my special requests (e.g., rooms near each other, additional time on check-out day). I would stay here again.

"bad, terrible and worst "

1
21/07/2015

we stayed at this hotel for 2 nights the front staff very unfriendly... I asked about the aquarium and she told me I could look on the Internet... I knew that... I was asking her!!! nasty hotel, tiles cracked, carpet dirty, mold in room bathroom... TERRIBLE breakfast they reuse everything every day... the bisquits were probably 4 days or older... to hard for the plastic fork... I saw them repack in plastic tubs for the next day... pool is falling apart had numerous holes in it that scrapes your feet... also wasp nest all over then a family that was in the pool told us they live 2 blocks away and come stay to party and swim... they had ice chest of booze and food and they called other family to come and go swimming there and they gave them there security card to get in the parking lot and go through gates THEN they let their son about 5 years old urinate 3 times on the side of the pool and my young granddaughter saw him each time this is not even a 1 star AND U KNOW IT'S BAD WHEN U CHECK OUT AND THEY DON'T ASK HOW WAS YOUR STAY!!!