Glasgow Argyle Hotel, BW Signature Collection, Glasgow

Out of the blue this hotel cancelled our bookings for three people, made back in early March, leaving us high and dry just three weeks before travelling, and once all our plans for this location had been carefully made. Now we are desperately trying to rearrange our trip which is involving a lot of wasted time and extra expense. I see from other reviews they do this frequently, sending the same standard message, claiming to have phoned. They have not even replied to any of our messages. A reasonable explanation was all that was required. Instead we have simply been ignored. To avoid disappointment, please think twice before using this establishment.

Having booked a long while in advance the hotel cancelled a few weeks before staying. No explanation offered, no real apology and no compensation. Disappointing first experience of Best Western and will go elsewhere next time. Strangely the hotel appears to still be taking books. Very strange.

I have just called this hotel to enquire about facilities re our stay in July to be advised that our booking is cancelled. We have paid over £400 already. We've had no contact and the person I spoke to couldn't give me a number for reservations, just kept repeating everything I need is online. It certainly isn't. All looks well online and the hotel is still being advertised in the usual places. We are meant to be attending a family wedding and this is now in jeopardy due to this abomination. I'm at a loss as how to contact this outfit to discuss. I see below another victim was cancelled on in April so it's not like there hasn't been time to contact all the booked guests. Absolute horror show.

Reservation had been canceled by the hotel a few days before I arrived, without any explication and any compensation. I booked for this hotel more than a month before, and it had been very complicated to find an other one with the little time I had. No help from the Glasgow Argyle Hotel staff neither from LGHHM reservation staff. They told they had contact me by phone whereas it was not the case. No telephone number was available for contact. A shame, unacceptable.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Good day Rimalrx, I am sorry for the cancellation. This was unexpected and unavoidable. Unless any prepayment was taken, no other compensation would be given. I'm sorry that it was short notice.

This hotel was the perfect location for attending an event on The Ferry. Staff were friendly, room was nice and breakfast was great. Plenty of parking across from the hotel which was good. Shame the beauty salon is no longer open but the facilities are lovely anyway.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
HI Petie08, Thank you for the recent review. We do hope to have in the future the beauty open again. Hopefully when you next return you can experience this. Thanks

Just back from a lovely day at the hotel, started with use of the pool, sauna and steam room followed by a few drinks in the bar then a delicious afternoon tea. Staff were amazing, Matthew, Gemma and Jordan were amazing and a credit to the hotel :-)

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi Clare, Thank you for your recent wonderful review. I am pleased that you hade an enjoyable experience and that you particularly enjoyed the afternoon tea. I will pass on your comments about the team to them personally. They will be chuffed. I hope we can welcome you back again in the near future.

Booked into the Glasgow Argyle Boutique Hotel for my partners birthdays. As he has a busy and hectic live I wanted to ensure that he had plenty of space to relax and unwind and just have a couple of days to himself. I booked a loft suite to ensure that he had the space to do just that. We weren't disappointed with the space. Very large living area, with space to dine behind lounge. Bathroom was also very large and added bonus being a 4 piece as it was only advertised with a bath. The mezzanine area upstairs was also generous in size with a very large comfy bed and a second tv also. The pool was more than adequate for what we wanted with a jacuzzi, steam room and sauna. With plenty of choice for breakfast we didn't go hungry and again plenty of choice on the menu for lunch which was lovely. The hotel is in a slightly quieter part of the town, which suited us as we wanted to be away from all of the noise the nighttime brings, but still close enough to be in the thick of it should you want to be. Few negatives - Room wasn't cleaned fully, the shower was a bit grimy and the floor wasn't brushed properly as could feel the dirt on my feet when I removed my shoes. There was also a pasta pot in the cupboard, that should have been removed. The sofa and chairs although modern looking was not the most comfy, I kept slipping off and could not support my back due to style. No spare blanket either, which is normal in rooms. Carpet in hallway was really untidy looking and didn't look as if it had been hoovered at all in days. 4pm check in is pretty late, but not a deal breaker. Parking is across from hotel which is great, however the hotel says you can't book prior to arrival and the charge is £12 per night, yet I booked through an app days before arriving and paid £7 a night with a £0.99 booking fee, so £14.99 all in for the 2 nights, saving £9 with a guaranteed parking slot. All in the hotel was very good and would most definitely return again, however should the cleanliness not be up to standard for the cost paid, I will be saying something this time round.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Good day Angie, Thank you for your recent in depth review. It is great to see a family stay and make full use of all of our facilities. I is great to hear that you enjoyed the apartment and leisure facilities. I am sorry that you found some cleanliness issues during your stay. I will raise this with the relevant manager to ensure that we get things better going forward for future guests. Your comments and feedback are very much welcomed. I do hope we see you again in the future and I am sure the issues of cleanliness will be a thing of the past.

Great break at this hotel. Rooms clean leisure centre superb. Good excellent . Every member of staff friendly. I know people have complained about the car park charges but hey it's a secure car park in a major city

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi Brian, Thanks for the review and for highlighting our friendly staff. I hope to see you again.

Lovely hotel and the staff are very friendly. This will be my hotel of choice from now on. The rooms are very clean and the bed are very comfy. We slept well and the breakfast was great. Set us up for the day.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Good day Trip83393, Thank you for your recent review. The staff will be chuffed that you found them so friendly. The staff are here to make your stay and friendliness is what they do best. I am glad this will be your hotel of choice and it will be great to see you again. Thanks again.

Stayed in Superior double (614) with city view. Room was massive but I would hardly advertise it as a city view. Only recommendations re: room are it could do with a bit more modernising and instructions in how to use air conditioning/heater would save having to ask staff member. Facilities - Fantastic enjoyed time in the pool and Jacuzzi. Location - Within walking distance to town centre, station (5-10mins) and about 17 mins walk to OVO Hydro Centre and SEC. A lot of work is being done all around Glasgow City Centre at the moment so I don't think there are any hotels that don't have any building work or structure going on around it but we did not hear any noise. Staff - 5* + every single member of staff we came across was so approachable, friendly, welcoming and smiling. My partner is Gluten Free and they accommodated her without it feeling like it was a problem or fuss. We already can't wait to come back. Thank you to all who work there for making our stay a great one.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi Susan, Thank you for taking the time to write us such a lovely review. I am thrilled that you had the chance to properly enjoy our facilities and that you found the staff to all come across as welcoming and friendly. I hope that when you return to us you will have an equally enjoyable stay. Thanks.

My mother and I frequently meet up every few weeks in glasgow and stay over 2 nights we decided to try this hotel for the 1st time, and I can assure it will be the last! We arrived at 3.45pm with check in at 4pm we were told the room was not ready yet and to take a seat and the receptionist would give us a shout when it was ready, lots of people coming in and out and getting to their rooms straight away but we knew it had been busy the night before so we were patient and waited as we were asked. Got a couple drinks for the bar which is quite expensive may I add, and 3 hours went by and eventually I went back to the desk and asked if the room was ready yet to be told by a different receptionist yes, I asked how long it has been ready for as we have been sitting there for 3 hours because we were told to wait till we were shouted, clearly the room had been ready for quite some time and we had been forgotten about! We missed out dinner reservations and had no time to use the pool at this point and this had been the main reason we booked this hotel and paid a bit extra than we normally would. Got to our room it was a disable room and the issue was it was not twinned as requested so back to reception we went, got given another room, so a bit unsure why you would allocate a non disabled guest a disabled room if there were other rooms available but again the main issue was no twin bed set up and obviously twin rooms available. Got to the twin room and even though this is a non smoking hotel the smell of cigarettes was terrible, being a smoker myself I could even tell how bad this was it was as if someone had been in the room smoking just a few minutes prior to us going in! Again back to reception to be given yet another room, finally we get a twin room, still doesn't smell great but by this point we need to get food to which the hotel was not serving and we had been travelling all day. Jess from reception was fantastic and made it a little bit better for us she was very apologetic and could clearly see she was embarrassed and knew this was terrible service she waived our parking fee. The other girl on reception who left us for hours was quite frankly rude and I was disguted by her attitude, when I mentioned if we knew to come back up to check in I would have but was told to wait and we would be shouted she said well I didnt say that, as you can imagine our fury as she was the one that said to take a seat and she would get us, she was now trying to say we were lying! Upon check out same girl on and we popped the key in and she said nothing, obviously knew how our stay was but no im sorry about your stay, no have a nice day, nothing! Being in hospitality myself i find this awful customer service and would be affronted if any of my team acted in this way towards guests. We then got stuck in the car park as the code we had been sent from booking.com was wrong, I walked back over to the hotel and the same girl with attitude again said I told you the code was 1989, we were never told a code her when she took our car details and she replied "so do you want to talk to a manager then" honestly I was so appalled not at the question but the attitude she said this with. I hope something gets done about this to save any other guests having the horrific experience we had. The only highlight was Jess and how great she handled things and genuinely tried to help fix things and made sure we knew if there were any problems to let her know straight away her customer service was second to none!

I stayed at this hotel whilst attending a conference. The staff were fantastic Especially Jordan nothing was too much trouble. Anything we needed he was there to help I would highly recommend this hotel for your stay in Glasgow. I will definitely be staying here again.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi kenlea79, Thank you for the wonderful review. I am really pleased that you thought that our staff were fantastic, and I will pass on to Jordan your comments. I hope to see you again and I'm sure you will have an equally enjoyable experience.

It was an okay stay. Stayed for one night but wouldn't go back if I'm totally honest. We arrived and I was very impressed with the reception/lounge area. Rooms are very old, a lot of scratches on the furniture. A window but no way of opening it. Found the room very stuffy We were at an event earlier that evening, very bad service at the bar after we arrived back. Not a great choice of drink. We wanted to order room service which we were told was 24 hours. We rang down about 11pm and were told they only had soup and sandwiches but the menu that was supplied had a variety of food. I asked for two toasted sandwiches the staff member replied, we can't toast them.. I said we got two sandwiches earlier on toasted. They told me they don't have a toaster at night? I didn't mind but was a bit annoying! £19 for two sandwiches.. bit expensive! Overall the hotel is great for location wise but wouldn't be back.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi ainieg98, Many thanks for taking the time to leave your review. I am very sorry to hear that you would not consider using the hotel again. We have had a few issues with some training issues with some of our team members. This is something that we are in the process of resolving just now. I hope that may may reconsider coming back to us as I am sure that the experience you would receive in future would be a lot better and more able to meet your expectations.

Great location. Good facilities. We stayed two nights with family with two granddaughters aged 4 and 7. We never had any problems although our girl's are well behaved. The leisure facilities were great and made even better by a lady called Paulina. She greeted us with a smile and was always on hand to help where needed. She then greeted us on our second day at breakfast making sure the six if us could be seated together. I would return to the hotel just to get that service which was second to none. Do please give her the recognition she dose deserve,s. The breakfast was adequate and nice and hot. We would definitely return when in Glasgow.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi 558nevilles, Many thanks for the wonderful review posted. It is so pleasing to hear when guests get the best from our facilities. I have already passed your comments on to Paulina, who is very pleased that she was a memorable part of your experience. I hope you get the chance to see us again soon.

What a lovely hotel! We stayed for 5 nights- staff were very friendly and accommodating. Great leisure facilities- my partner was really impressed with the gym. The mattresses on the beds were great quality- had such a good sleep! Lift was a little shaky and rooms a bit dated but had everything we needed and the shower was great so can't complain! Hotel is within easy walking distance to the city centre which was ideal. Overall we had a great stay and would highly recommend this hotel, we will definitely be coming back!

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi stephmc1991, Thank you for writing a lovely review regrading your recent stay. I am pleased that you and your partner enjoyed the leisure facilities. For a hotel, we have a very well equipped and spacious gym. The hotel beds are only a few months old and it's great that you found them comfortable and had a good sleep. Thanks for staying with us and hope to see you again in the future.

Hotel and staff were excellent. Good facilities and within easy walking distance of the city centre. Great indoor pool with spa, gym, sauna and steam room. Great choice of food at breakfast in a bright, airy restaurant

Rooms need updated but think hotel in process of doing this. Leisure facilities great. Hotel very clean. Staff helpful. Menu limited for meals but nice food. Breakfast had great variety and served hot.

I Would like to thank everyone for my AMAZING stay last night .dean .Ashley. Paul.deanl Gemma Erwin in FACILITIES and Gina the brilliant chef .I honestly cant thank these guys enough for making my stay so welcome sorry if I have missed anyone EVERYONE was total soooo professional. It is definitely a hotel that I could go on my own and feel total safe .I gone with my brother and his girlfriend. Sorry guys for my brother talking the hands of a clock Talk Talk Talk. That's how proffesional they are I personally would have told him to shut up Haha. Honestly from the min I walked in to the min I left EVERYTHING was perfect and I definitely will be going back thank you everyone keep up the good work .

I STAYED HERE with my girlfriend EVERYTHING about this hotel wasAMAZING FROM THE MIN I ARRIVED WHERE I MET WITH JESS.DEAN.NATALIE.AND ASHLEY they are all a credit to this hotel if it wasn't for them we would not have found our way around the food also was amazing. FACILITIES also thank you to Emma and the young lady on the spa .this hotel is massively value for money the room was massive and a great location to get to the bars and restaurants. I really can't wait to return to this hotel it was a birthday occasion and certainly made our stay .thanks guys .

Booked 2 nights here as a Valentines treat for my partner as we were attending a concert at the armadillo. Good location for the concert about a 15 minute walk and about 10 minute walk to Grand Central Station, albeit there is secure parking for a fee. Had requested an early check in (usually 4pm) but this had been missed however the receptionist spoke to housekeeping and our room was ready after a short wait, we were offered a drink whilst we waited and the receptionist apologised profusely for the error. Overjoyed with our room (419), it was huge. Everything you need provided, TV, kettle, hairdryer, iron and ironing board. A huge, comfortable bed. Good shower, shampoo & shower gel provided. Will definitely stay here again. Didn't use the gym but it looked fine with upto date equipment, we did use the pool, steam room etc which was brilliant (towels provided). Thank you for a lovely stay.

I really would like to take time to let you know about the stay I booked for my brothers bday last night I always believe give credit where credit due and always nice to have positive feed back. First of all massive thank you to Sean.ashley and natalie for making his stay so special. He was overwhelmed by the hotel and hotel staff.so please can you pass on a massive thank you to these guys . my plan is after his massive feed back and photos I am cmg up in February once again thank you so so much

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Good day, Thank you for your recent review regarding your brother's birthday stay. I am glad that the team and hotel were able to make this an enjoyable experience for you. It is always nice to hear Positive feedback, especially when it is our team members that are in the spotlight. I will let Dean, Ashley and Natalie know of your wonderful comments. They wll be super chuffed. Thank you again.

Amazing stay.. Staff were lovely and food was amazing as we're rooms.. We would also like to thank jess on reception for our lovely welcome and all her help.. She was amazing.. We will definitely be back x

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi Linda and Mark, Thank you for your recent review and your lovely mention of Jess. She will be delighted to receive a mention for her great customer service. Hope to see you again soon.

The staff were very friendly and helpful. We had an issue with our room at check in and the receptionist Ashley sorted it out she even gave us a voucher for a free drink at the bar as an apology, she was lovely and nothing felt like it was too much of an effort. great breakfast too! Natalie and the man with the beard at the bar was also lovely we didn't catch his name but he was super nice and recommend stuff on the menu for us - burgers were 10/10 The downstairs space is brilliant for hanging out in any time of the day. For the price it was this is a great hotel.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi mynameisamy, I was delighted to read your recent review. I am glad that the team was able to resolve your issue at check-in quickly. Our staff are an amazing asset to us and the fact that you have mentioned three of them is fantastic to hear. The man behind the bar is called Matt and he is our assistant F&B manager. I will pass on your comments to Natalie, Matt and Ashley. I will also pass on your comments to David our Head chef as he will be delighted to hear that breakfast and dinner went down a treat. I look forward to welcoming you back in the future.

Just stayed here tonight, and have to say Natalie behind the bar, despite being pulled in all directions work wise was the most attentive and personable bar manager I have ever had the pleasure to deal with. She alone is worth the stay. By the way the hotel is also excellent and will stay here again at every opportunity. Room is spacious warm and modern, car parking is ultra secure, effectively a compound which is reassuring. Food is great and the Makhani curry is perfect Overall, and particularly due to Natalie's great hospitality this is a hidden gem and I could Not recommend more

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi Neil, Many thanks for the wonderful review of the staff and the hotel. I will definitely pass on your comments to Natalie and her manager as she is a credit to the hotel. Thanks also also for your kind comments regarding the hotel. We have just had a small refurb and I am pleased that this has impressed you. I hope that when you stay again you will e as equally impressed. Thanks again for the review.

Great location and great amenities. Reception staff were friendly and helpful and the breakfast was ample and very nice. The only thing that was a disappointment was the lack of ventilation in the rooms and the musty smell of the bathroom permeating the room overall.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
HI Sundaygirl982022, Thank you for your recent review. Many thanks for you kind words regarding our staff and breakfast. I am sorry for the issue for the lack of ventilation in your room. Our system is currently being looked at and hopefully will be complete soon. I am sure should you stay again, you will notice a difference. Regards, Paul

Amazing place to stay! Clean and spacious rooms, great leisure facilities in immaculate condition. The staff were really helpful and went over and above. The reception staff were lovely, Alessandro, Pam and Jess have the right personalities for the hotel! Jess even convinced to stay an extra night! Well worth it! We didn't eat at the hotel but met other guests that were raving about how good the food is. Overall, great value for money! We will be back to stay again.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Good day, Many thanks for your recent review and kind words regarding our staff members at the reception desk. They will be delighted to hear that they have made such a positive impact upon you. It is wonderful that you will stay with us again and I hope you just just a lovely time then. Thank you again.

We are a party of 3 ladies from South Yorkshire that needed a break! I have only given it 3 stars as we had some issues but the staff were amazing and dealt with these issues as good as they could, we were also compensated so this would not put us off from staying here again! The breakfast was spot on! All the staff were polite and friendly ( except one) and bent over backwards to help you eg: recommending where to eat/ sight see . Jess on reception was lovely and brought us, wine glasses/champagne flutes and ice bucket up to our room practically before we even got there, also heaters as they had problems with the air con. Other reviews said the rooms were dated, we didn't think so, they were clean and big and had new carpets, what more do you want? They were short staffed due to the covid restrictions but the staff that were there split their selves in two and worked so hard. So Again I'd like to thank them all for this and hopefully see them again some time. Cath, Dot & Anita x

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Good day Cath, Thank you for your recent review. I am glad that although you initially had some issues, these were rectified in an efficient manner. It is a pleasure to hear that you found our staff to be friendly and polite. I will pass on your comments to Jess as she will be especially pleased that her efforts have been recognized. I hope to see you again soon and also hope that the next time we will get a 5 star review.

Arrived at hotel an hour earlier than check in time to be told our room was ready. Asked for an upgrade from a room to an apartment. The receptionist Jess could not have more helpful and friendly, so much so that we decided to extend our stay. When at the restaurant/bar we had a great bar person in Jamie Lee. What a great time and great atmosphere due to the fab staff. Apartments are ace but cold even with heating on. Great city centre location.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Good day, Thank you very much for the wonderful and kind review of our staff and hotel. I will definitely be sure to pass on your kind words to Jess and Jamie Lee, they will be thrilled. We strive to have a friendly and positive atmosphere for all guests and customers and I am glad you got to experience this. I hope that we can welcome you again soon to the hotel. I hope you had a wonderful new year.

My 14 year daughter booked us a hotel break at Glasgow argyle signature hotel as a Christmas gift. When we arrived we immediately went to use their leisure facilities only to be told she wasn't allowed to use these as she was too young. I explained that I we had no idea she wouldn't be able to use facilities otherwise we would have booked elsewhere, their reply was "Well it is stated on the walls of the pool" unfortunately I wasn't at the poolside when booking the hotel! We left and went back to the room disappointed only to find that the place was freezing cold, no radiators and the room was dirty ( crumbs all over the seats, remote control was filthy, toliet was dirty) pictures are to large to be uploaded. Clearly hadnt been cleaned, which during covid times is very concerning. Contacted reception to explain my concerns regarding room only to be told "well you don't need to stay here" I was absolutely gobsmaked at level of customer service. Eventually they moved us to another room. And to be fair it was a far superior room only to find feaces on the wall. I complained again and someone came to clean it promptly. I felt sorry for my daughter who had made such a great effort for us to enjoy time away from normality and the reception weren't willing to fix situation at first. Overall it's a nice hotel ( reception area) and most of the staff are lovely but they are seriously lacking in the customer service and hygiene department. Would not recommend.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Good day, I am sorry that you had a lees than enjoyable time at the hotel. We take matters of customer service and cleanliness very seriously and I am concerned of the issue you have raised. I cannot post me details or number for you to communicate due to Tripadvisor policy. I would be grateful if you could contact the hotel and leave an email dress for the attention of the Operations Manager so that I can look into your comments further.

We had a few hiccups, as told couldn't check in till 4 , so sat and had a drink, 5 minutes later 4 people came and managed to get checked in . Drinks a bit overpriced £6.90 fur a gin & tonic !! If made cheaper we would have stayed in hotel but went into city centre instead . Room ok, pics & mirrors needed a good clean. When we returned from city struggled to get serviced at table, so hubbie approached bar and was told by bartender to sit down , wine that was included in deal was slammed on table with 2 glasses. We would have liked room service but no menu in room and tried to call and no answer anyway. Breakfast was a good selection, although eggs , bacon & links were all like leather, this was at 8am approx. We were made welcome at leisure facilities and really enjoyed pool , sauna etc. We would love to come back in the future, hopefully things improve

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi Tracy, Thank you for taking the time to leave feedback of the hotel. The check in time is 4pm, however it also is dependent on room type. It may have been that the room you booked was not available but the room that the other guests booked was. Sometimes it is the luck of the draw. I am sorry that you had issues in the bar. We are running on reduced staff due to absence and this does mean extra waiting occasionally as the staff on duty sometimes have additional duties in other departments. I was the bar tender and asked your partner to sit down and did not tell him. I also did not slam anything on the table as you have suggested. I do apologize though for the wait. I hope that should you return, service will be back to normal levels and we can provide you with a better experience all round.

This hotel was beautiful and a great location. No only that but the receptionist Jess was amazing! Nothing was too much and she went over and above. Would highly recommend and Jess was a credit to the hotel 5 stars! Jess personally escorted us to our room, then as we enjoyed a drink in the inviting bar area she then returned to our room to drop off glasses and an ice bucket.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi Falky, Thank you for taking the time you review your recent stay. I will let Jess know of your kind words. Jess really is very customer focused and would be happy that her friendly and helpful approach is appreciated. I hope that we can welcome you back soon.

Bought a groupon for this 1 night stay......check in went well reception staff cheerful & helpful with directions..... got a call in room 15mins after getting in to make sure we were happy (nice touch).... large room with new carpet & decor was slightly let down with old furnishing..... but worst thing was no biscuit for yer cup o tea! other than that room was fine.... On return from concert went to bar for a drink, barman wasnt the friendliest bar was empty so we decided to take our drinks to the room. Great self service breakfast in the morning all staff very friendly. Made use of the well equipt gymn & pool before leaving.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Good day, Thank you for the kind review. I am pleased that you enjoyed your stay. We have had a soft refurb and this will be completed next year and will include the bedroom furniture. I am sorry that you found the barman unfriendly, we are currently going through customer service training, so this will not happen in the future. I thank you for staying and hope that you do so again in the new year.

I always like to start with positives. The breakfast was brilliant and staff on reception were much more attentive in the morning. My wife planned this as a getaway for us and from checking in it was made abundantly clear this was a hotel for checking in, getting dressed and coming back at silly o clock. We made the mistake of going to your bar for a drink around 6pm. I felt so sorry for the member of staff working, I dont know her name but she was amazing, dealing with all aspects of food and beverage whilst being made to bring higher levels of staff coffee and tea. Surely paying customers have priority? I ordered a chocolate brownie which had to be sent back twice and I was told by a man on reception all desserts are made in house, for £6.95 I would like to think so but I think we know the truth in this matter. I would also like to thank your establishment for having no clue how to deal with a fire evacuation. We were told to get outside, no further information given. The most stressing matter is upon getting back in, no information was provided, no apology was offered.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Good day, Thank you for the comments about the staff. I would like to point out though that you have also left a similar review on another well known website about the same experience and wonder why you feel the need to do so again? I will say that the staff members in the hotel do not prioritize customer service to other staff over guests. I was working in this area on the evening you mentioned and this did not happen. With regards to the brownie I have already responded that this is a matter of taste as we have a very experienced chef and that we do not as a norm have any item sent back twice. At the time you were offered an alternate dessert which you declined and also a refund which was declined. The fire evacuation was handled well by the team and no guest would be told to get outside but be asked to leave. We do not elaborate any further as this is the area of the fire marshal to investigate upon arrival. We also do not apologize for any fire evacuation as this is a life saving procedure and as such no apology for carrying out whether real or false is given. The hotel welcomes genuine feedback, however the feedback provided here is spurious and is not a true reflection of the matters you have now reviewed twice about.

Could not believe the treatment and poor customer service of staff members, we arrived at the hotel around 4.30pm ( 30 minutes after check in time) to be met with a receptionist stating “your rooms not ready so I'll write some complimentary drinks out for you” she handed us these pieces of card and we asked how long our room would be we were met with a dismissive shrug of the shoulders, we even offered to downgrade our room as we were in a bit of a hurry to attend a night out this apparently was not possible. We attended the bar area and asked for our drinks my partner asked if he could have a cracken rum and coke. The barman couldn't be less interested in us and stated the vouchers were for house drinks only. We ordered our drinks and I heard him ask the receptionist “what are they getting these for”. Eventually our room was ready 15 minutes afterwards although if we didn't kick up a fuss about it who knows how long we could have been waiting for before going up to our room a receptionist asked for payment for the room. We had booked this through a my hotel break voucher the receptionist was informed of this and gave us our room keys. We were situated in a master bedroom on the 7th floor the room was huge but totally dated the toilets stunk of sewerage the room could do with a good freshen up never the less the bed was comfortable but for almost £200 a night i would have liked to think so. The morning after we attended breakfast it was okay, we had a bit of a thirst and asked for two soft drinks we had originally asked for coke but we were then told they only have Diet Coke and Diet Pepsi I fail to see how a hotel only serves diet soft drinks and no full fat ones. The icing on top of the cake was during check out we were met again with a receptionist who when checking us out couldn't grab the card machine fast enough to inform us that we hadn't payed (even though the other receptionist who asked the night before was standing right beside her and saying nothing) my partner had informed this was a voucher and gift and was already paid to which the receptionist said “well where's your proof” my partner kindly opened his emails to show the receptionist an email from the hotel with a bill and the vouchers used. The receptionist then blatantly said “well I don't see that as proof of payment so I'm going to have to take payment” totally embrassing us in front of the que of people now forming who were waiting to check out. My partner quiet bluntly stated we were not paying as it had already been paid for we were then threatened and met with well “I'll have to speak to my manager because you haven't paid for the room” Surprise surprise no manager on shift so we then left the property only for my partner to receive a phone call as we were pulling out of the car park stating “I've just seen the confirmation email and it says to pay at hotel” my partner then informed the receptionist that if she looked further down the email it then takes the voucher money off and INFACT the hotel owed us £9.00! The receptionist then informed my partner “well my hotel break hasn't paid us” my partner then becoming increasingly annoyed with the sheer rudeness that was being displayed towards us stated “this is not our problem” the receptionist then ended the phonecall advising us she would contact my hotel break and see what the problem was since Sunday we've had no further phone calls pestering us for money so I'm assuming all was well however it would've been nice to be contacted by the receptionist and an apology be made. All in all I'm glad this was a hotel gift as I would have been so much more annoyed if I had paid almost £200 for the hotel room and experience as it was nothing more than a total disgrace. BWH should be looking into this as the customer service is appalling!! Im now in touch with my hotel break about this as I feel our voucher experience was ruined with this hotel hopefully the take them off the voucher to stop some other poor person having to go through this again. Will not be back.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi Emma, I am very sorry for the recent experience that you have had at the hotel. This is not the type of service we aim to deliver, nor is it the service we expect from our staff members. I have communicated your points on to the relevant managers as a matter of urgency to address with their teams. I am saddened that you would be put off staying. I would like to offer you a 1 night complimentary night staff for two with breakfast to attempt to redress the bad experience you had. Should you wish to take up this offer, please call the hotel and ask for my details. I will send confirmation email. Tripadvisor does not allow me to post my contact direct to you. Once again I am very sorry and hope we can right the situation.

Had a 2 night stay here recently, first of all a special thank you to Jordan and Natalie who were working in the bar. They two were such pleasant staff and made us feel so welcome. Nice welcome at the reception and our family room was huge and the beds were comfortable. Only little gripe we had was our air conditioning wasn't working and the window was a sealed unit so couldn't open it. The room got quite warm which could be hotter in the summer. We used the spa facilities and the girl who was working there Sunday morning 12/12/21 again was really pleasant and helpful. Stayed here a few years ago and will definitely be back again.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi BB601, Many thanks for the lovely review especially regarding Jordan and Natalie. I am sure that they will booth be very pleased to hear that they made a lasting impression on your stay. I am sorry about the aircon issue that you had. I will pass this feedback onto maintenance to resolve before the next guest. I hope you have a very Merry Christmas.

We stayed at the hotel had 3 rooms booked we all had a great stay rooms very spacious, rooms a bit dated but we're clean and beds comfortable. We had a great time in the pool and sauna. All the staff that we spoke to were lovely. We had dinner and a few drinks bar staff lovely nothing was a bother and the food was beautiful. Good breakfast in the morning again the lady working in the restaurant at breakfast was lovely. Kids really enjoyed this hotel. Only 1 complaint I have is checkout is 11 o'clock but we had someone bang on the door at 9.30 for housekeeping and then again at 10.30 but apart from that everything else was great.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi Michelle, Thank you for the kind review you have left. I am glad that you enjoyed the leisure facilities and found the beds to be comfortable. Our staff will be pleased that you found them attentive. This is something we continually strive for. I am sorry for the early wake up. This is something I will pick up with our Housekeeping team. I hope that we can welcome you again to the hotel.

Jess on the front desk couldn't of been more helpful. After a mix up with our business booking and them being closed she genuinely went completely above and beyond resolving our issue . Couldn't of been more grateful. The level of service you professionalism you showed towards our whole team was exceptional. I couldn't thank you enough! You made a troublesome stay ever the much easier

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi Kev, Many thanks for the review. Jess will be delighted about the mention. She is one of our rising stars when it comes to customer service. I hope you come back to us soon.

Stayed here on Friday, as was attending Madness gig at the nearby Hydro. This hotel has been taken over by Best Western, who have undertaken a 1 million pound refurbishment, and what a job they have made, it is outstanding. We had 3 rooms for 3 couples, booked on a Wowcher deal, which included a bottle of wine on arrival, bed and breakfast, free access to the leisure club/spa and a late checkout at 1300hrs. The rooms were spacious, clean and well appointed. The bathroom was absolutely stunning. The staff were helpful and attentive. Food was very good and the spa was terrific, having a large pool, sauna, steam room and hot tub jacuzzi and a gym, all of which was clean and well maintained. The hotel's proximity to the SEC/Hydro campus, as well as the Finnieston 'strip' yet only a very short walk to the city centre. Great hotel in a great position, and fantastic value for money, we will definitely be back.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi Garyy564, Thank you for the really positive review. I am happy to hear that throughout your journey you found the hotel to be well maintained and that the staff were helpful and attentive. This is the kind of review that really makes me and the rest of the team smile. I hope that when we see you again the experience will be as positive as this one. Thanks for staying with us.

This is the 2nd attempt to stay at this hotel. The first time we booked via Wowcher and went with another couple to celebrate my anniversary but when we got there the hotel was closed and under refurbishment. This was NOT the fault of the hotel and the manager could not have been nicer. Said to rebook when open and he would honour our wowcher deal. I then rebooked for Friday 2nd December and was really pleasantly surprised at the completed finish in reception....it was lovely. Reception staff were super nice especially the girl who dealt with us....she was new but super efficient and pleasant and a real credit to the hotel. The deal we had was with wine so we got 2 tickets to collect them at bar, one for each room/party. Bedrooms were clean and basic. Comfortable bed and excellent shower. Furniture a bit tired but still perfectly fine.....room was warm. We went to the bar to collect first bottle of house wine and were really disappointed that there was no rose wine. The girl behind the bar had no idea about the wine she had so we ended up with a bottle that wasn't that great. My husband wanted a blended scotch and was told there wasn't any so he had a southern comfort. When he came back to the table with it I told him there was Red Label at other end of bar!! Next my husband went up to get the 2nd bottle of wine for our table and was shocked at the person called Gemma who served him. She said we already had a bottle and pretty much accused us of trying to defraud them! She was exceptionally rude and attitude didn't change much when he explained we had 2 rooms and had handed in one ticket!!!! She should get customer service training from the girl at reception and understand what deals reception are doing. If a ticket is handed in for each bottle received then where did she think we got the 2nd ticket? Selection of drinks at bar was really poor and food choice limited so I wouldn't plan on having a night in it with friends. Don't rely on taxis coming within 5 mins using the yellow box at reception if there's an event on in Glasgow unless your not in a hurry. A nice touch though. Breakfast was lovely and again place was really clean. Didn't try the facilities and would if I went back but tbh customer service is a top must for me and being accused of stealing a bottle of wine is not acceptable and there's plenty of other hotels to choose from. Was definitely value for money though and did get a great night's sleep so would recommend, if avoiding the bar, which is really the only thing that let's it down

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi Caroline, Thank you for the honest review our hotel. It's great to see that you were happy with our reception area and found the bedroom to be clean as I would expect. The hotel just had one million pound soft refurbishment and will have a full refurb planned for late next year. I am sorry to hear of the bad experience you had in our bar area. This is is not the type of service we aim to provide. I have passed these comments to the manager of the bar to address with the team to ensure problems like this do not happen in the future. I hope that this would not put you off staying again and that we can welcome you back with a better guest experience. All the best for Christmas and New Year.

I booked this on a deal for a wee overnighter for my dad. You get use of the spa/pool facilities which was a draw for us. Breakfast was included and a bottle of house wine (you get a voucher when you check in). The reception area is lovely, clearly has been done up and lovely first impression. The pool is quite small and some of it was closed off when we where in for swimming lessons. They provide you with towels if needed, you can take your own. There are lockers for use, you just need a pound coin which you get back. The Jacuzzi is really nice and my dad really liked the steam room and sauna, there is also a shower between them so you can rinse of inbetween. We went down later to get the wine but it was all closed down at 22:38 (the check in sheet advises it would be open til I am sure midnight). Not a big deal but I couldn't see anywhere to get juice, there had been a vending machine in the spa reception but it was closed. The rooms need a bit of tlc but they are mostly spotless. The tv channels are very basic (channel 3, cbeebies and I think 3 others). It is a Samsung tv though so you can get radio stations and it has a usb port so if spending any kind of time in the room you may want you laptop or some other kind of entertainment system. The rooms are non smoking but you can sit out on the benches just at the entrance. I couldn't see any ashtrays so my dad just extinguished his butts and took them with him. The bath is fabulous, roasting water and great flow, they also provide a bathmat to prevent slipping and the body/hand wash/shampoo provided they are really nice. Could not work out the heating despite following the diagram. There was a phone in the room which I liked, not all hotels seem to have that these days. There was also one out on the corridor floor which I think is a good idea. Hand sanitizer at the lifts too. Breakfast was included in our deal but we didn't make it down. We also had a late check out, 1pm, check in was 4pm. So for £69 really close to center of town, a bottle of wine, breakfast and spa & gym access it is good value. Also just to highlight the member of staff Jess that was on reception when we called to ensure our booking. She could not be more helpful or polite, a credit to your hotel and made me look forward to our visit. I wish all the staff could be as professional, friendly and kind.

My hubby and I stayed wt The Argyle last night. We got a fantastic deal on booking.com (£45 room only). Staff were warm and welcoming. Public areas were light, modern & airy. Our room was large and clean. The bed and pillows were comfy. The furniture and art work sadly dated the room but you could see signs of attempted modernisation - nice carpet, freshly painted walls and modern lighting. Overall good value for money based on our deal.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Good day, Thank you for the very positive review you have left. It's great that our staff have left a very good impression with you. WE try our hardest to ensure all of our team come across as warm and friendly. We have just had a soft refurbishment in the rooms and full on our ground floor. The bedrooms are a bit dated but the 2nd phase will continue next year to complete the works started. I hope that you continue to stay with us and get to witness the total refurbishment later next year. Regards, Paul

When we arrived first impressions where good, we thought this looked nice and could see a swimming pool from outside. We had arrived early for check in but fully understood we would check in and then go see the city. We got to reception and before I could even open my mouth to let words come out this Irish/American man told us we are too early and would need to either leave our bags or sit in a bar area. This wasn't a problem as I only wanted to leave my bags. At this point I said I'd like to leave my bags to which the man said fine and then said in here pointing to the floor of an office or room they use. I came back around to the counter where a lovely woman was standing and started to talk to her to be then suddenly cut off from this guy again who said to her let me show you something and then whisked off into the luggage storage room again. Leaving me and my wife with further questions. Once we came back to check in all went smooth with the woman we got to our room to discover it was two single beds I used the really old fashioned phone to call down and got the gentleman who I spoke to when first arriving. He asked if we could push these together to which I declined and we then we got moved room not before hearing the Irish man say suprise surprise and then laughing. We put this aside and went to the pool which was great however being in town to scout places for our AGM conference this was high on our list due to these facilities however we don't think it would be right for our share holders and clients with the customer service shown and have since booked with the marriot across the way. Also car parking was an issue it's not clear where to park and be careful when you do as you will get barked orders at as soon as you enter to put your registration into a computer. Breakfast was good and service from the staff was good. I'd note that the lift is in need of some tlc.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Good day, Thank you for taking the time to review the hotel. I would like to apologize for any perceived rudeness by any members of our team. We aim to be as polite and hospitable to all our guests and customers. I have spoken with the staff member who dealt with you and he assures me that rudeness or disrespect was intended and that he apologizes for any perceived lack of customer care on his part. I would like to make you aware that our parking which is across the road has recently had a new sign which is green and over two meters long at the entrance to our car park. We also have signs either signs of the main gate and on the main gate to highlight the parking for the hotel. Thank you for your kind comments about breakfast and breakfast staff. I will pass this on. Once again I apologize for the issues you experienced and I hope you will try the hotel in the future and have a better experience.

I booked this hotel because of it's location and because it looked good on the website. Unfortunately, it didn't live up. When we got to our room, we were over-powered by the air freshener that had been used by room services - it took my wife over an hour to stop gagging and I had such a headache. After about an hour after arriving, the party in the next room started up. At times, this felt like it was in the same room as us. We persevered with this for about an hour before asking reception to intervene. I have to add, we were in a family room with our two kids. After waiting a further hour, I went to reception and asked the duty manager to come to our room to see if he felt that this was acceptable. To be fair, he stopped the noise quite abruptly (at least for and hour or so) and he said he would move us to a room that was not so over-powering with air freshener. Half an hour later he returned to advise that he couldn't swap rooms for us until tomorrow, but that he would make sure that we were not charged for our room and that he would get us moved in the morning. In the morning, I had to deal with a different manager, who was unaware of the events of the night before or that we were promised a room swap. So I had to go through it all with him. We were eventually moved to another room, which had the same smell of air freshener, though not nearly as powerful. I suspect that air freshener is due to it being a pet-friendly hotel. The 2nd manger also revealed that the party in the room next to us was actually a group of hotel staff who were staying in the hotel that night and in his word "should have known better". When it came to checking out after 3 nights, I asked the 3rd manager I spoke to if I could have a copy of the bill and confirmation that I would not be charged for the first night. Again, he did not know anything about the experience we had on our first night and advised that he couldn't give me a copy of the invoice as I had booked through a 3rd party (Hotels.com). I have now waited 4 weeks with no correspondence from either the hotel or from Hotels.com, and I've had now refund for my first night. Neither seem inclined to help. Lesson learned, pretty pictures on a website do not confirm the quality of stay and booking with Hotels.com seems to waive your right to compensation should things go wrong. My advice - there are loads more hotels available in Glasgow

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Good day, Thank you for taking the time to review. I however think that we may have mixed up our hotel with another one of the same name in Glasgow. The reason I say this is that no managers recall any of these events. We also do not allow staff to stay in the hotel which would mean the explanation of a party not true. If you are staying in Glasgow I would recommend in future to stay with us for a more enjoyable stay. Regards, Paul

I stayed at the signature best western in Glasgow for an overnight stay. My booking included a bottle of fizz on arrival. Staff were very attentive and friendly and chatty which I love! Myself and my sister ate at the bar and the food was great. Breakfast offered a lot of choice and there was plenty of everything available. The reception area looks very smart, and rooms were clean and tidy. A little dated, however it was in very good condition and spotless. The pool facilities were available but I didn't use it on this occasion. I have used it in the past though and it's brilliant.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi Rachel, It is so good to hear that you had a good stay with us. It makes me glad to hear that you enjoyed the attentiveness of our staff. This is something we do pride ourselves on here. I will also pass on your comments to our chef team who will be happy to hear their efforts are being noticed as they do an amazing job. We have recently had a soft refurbishment which you have noticed and I hope that next year when we have the 2nd part completed in our bedrooms, you will be as impressed. Hope to see you again soon, Paul

Brilliant stay for 2 nights, Can't fault the place it is very clean and well staffed, Facilities were very good too cracking steam room and jacuzzi. Central for everything and a good price too. A short walk to town, Short walk to the SEC Armadillo where we took in a show. The staff are very good and a special thanks to izzy who cannot do enough for you and Ben at reception desk. We will definitely book this again and again.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Good day, Many thanks for the kind review that you have left. It is so pleasing to hear that you had a great stay and that our staff, Ben and Izzy have contributed to it. I will definitely pass on your kind words to them. I hope we see you again in the near future. Regards, Paul

This hotel has a great location to access city centre and surrounding areas. The rooms are huge with all you need to make your stay comfortable. The hotel is spotless, during my stay I seen staff cleaning throughout. the pool/jacuzzi area is fantastic, lovely fluffy towels to use when utilising the facilities. The staff are excellent, helpful and friendly. In particular, Ben, he was very helpful and made time for my wee granddaughter who loved the attention, as a consequence she had decided to have her birthday celebrations there lol Ben has promised her “a fabulous, special time” you better live up to your promise Ben! Finally, thanks Ben for the beverages to help celebrate my birthday time there. My whole family loved it and will definitely go back.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Good day Libm_13. Thank you for taking the time to write a wonderful review of your stay here. We do take the time to ensure cleanliness is of the utmost importance in these difficult times. We also have had a soft refurbishment and want to keep our product as fresh for customers and guests alike. I will pass on your comments to our leisure team who will be thrilled to hear you enjoyed the leisure facilities. Your comments about ben are very much appreciated as Ben does strive to provide the best service and I will share your kind words with him. I am sure that your future celebrations will be just as enjoyable. Regards, Paul

We received an outstanding level of service from the minute we entered this hotel. Upon arrival we where met by Ben who could not have been any more welcoming, Ben and all other staff are a huge credit to this hotel and really made our stay very enjoyable. Rooms, facilities and food all perfect, We will definitely be returning!

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi Lisa, I am so pleased that you enjoyed your stay, the service and also staff in particular Ben. Ben will be thrilled that his hard work and customer focus has been noticed. The customer experience is what we are here for and we push ourselves to give the best experience to all our guests. We just recently had a soft refurbishment and I'm glad to see that it is being enjoyed by yourself and other guests. I hope that we will get to see you again and be able to deliver the same excellent service upon your return.

We have stayed in this hotel many times before, when it was The Hallmark Hotel, and even before that when it was the Menzies Hotel. Decided to give it another try since it has now been taken over by Best Western and has changed its name to the Glasgow Argyle Hotel. It's a very strange choice of name for the marketing team to choose, as there is another hotel in Glasgow called the Argyll Hotel. Not very original and a bit confusing. Anyway, I stayed here with my husband on the night of Wednesday 17th November. First the good, and then the bad. Good * The hotel still has a really nice wee Leisure Club with good facilities. Swimming pool, Spa bath; Sauna, Steam Room and changing rooms are all good. The staff in the leisure facility were friendly and efficient. * Our room was spacious - it was an upgraded executive room. * The price we paid, to include a bottle of wine, was very reasonable (£71 for B&B). * The new soft furnishings throughout the hotel were noticeable and definitely upgraded the hotel from how it looked previously (furniture, curtains, carpets, etc). Bad * The Receptionist was not welcoming, friendly or particularly chatty. (A male with a slight American accent, I think). * I found a pair of incredibly stinky (in fact, crispy) socks from a previous guest in our bathroom. When I complained at Reception, the £10 upgrade charge we had paid for the better room, was refunded to us by way of apology. * The room we were given (room 504) had no ventilation or fresh air at all. The 3 windows did not open at all (totally sealed) and the air conditioning system did not work. I like to sleep in a well ventilated room, so this was really bad for me. * The Leisure Club did not provide any poly bags for wet swimsuits. * Our bathroom was shabby and needed refurbished. Wood all marked and stained below the sink; discoloured sealant around the bath; enamel chip in the bath showing black; horrid shower curtain that sticks to your body). * When I pulled back the duvet to get into bed, the bottom sheet had a sticker on it. I think this was probably put on it by the laundry, but surely the housekeeper who made up the bed, should have removed this? * Breakfast was adequate, but not great. Scrambled eggs, haggis, tomatoes all completely dried out from lying on the buffet too long. * Finally, we were charged £12 to park our car in the "private, secure" car park across the road, but the gates were lying open for the whole period of our stay, so it is not very private or secure. So, overall, pretty poor. This hotel has the potential to be really special, but it is falling well short. If you want to stay in this area of Glasgow, I'd recommend the Marriott across the road.

Miguel Martins, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Dear Janice, Thank you very much for taking the time to leave us an important review. I am pleased to hear you have come back to stay with us again. We believe that a returning customer is a happy customer. I am pleased to notice that our product has attracted your attention to make you stay with us throughout the years. I am delighted to read you have found our leisure facilities of great convenience and meeting the standards that you were looking for. Equally, we appreciate the good feedback on noticing our refurbishment works throughout the building. Please accept our apologies on behalf of our team for failing to deliver the standards in the room after a so long expected return. The issues raised in the review have been addressed with each department to ensure it will not happen again. Please be aware for future reference that all our bedrooms have sealed windows, sealant around bath are freshly new, the shower curtain is new, air conditioning units have been recently serviced. I am disappointed to hear the breakfast did not meet your expectations, the issue has been raised with the department. The gate for car park was being repaired during your stay but the gate is manually closed during the night for peace of mind of our guests. Additionally, the car park features 24hr CCTV and spotlights throughout. On behalf of Glasgow Argyle Hotel Team we hope we can welcome you back soon under different eyes. Best wishes, Glasgow Argyle Hotel

This was a big disappointment. My hotel room was really dirty with old furniture and hotel management was unable to solve it. They claimed that cleaning service isn't available in the rooms due to COVID restrictions. I would really don't recommend to stay there.

Miguel Martins, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Dear guest, Thank you very much for leaving us an important feedback. As we take every single review very seriously we thought we should take this opportunity to reinforce the fact that a review must be fair and honest. You were given a complimentary upgrade from a standard room to an executive as a good will gesture considering you were staying with us for a week. Not in one single moment you have approached our staff to make any reference to 'cleanliness' of the room, which it would be immediately rectified. Our rooms were being serviced on a daily basis subject to request. This was stated on welcome letter handed over on arrival. If no request, every two days instead. No COVID restrictions in place. The pictures shown are result of water damage caused by yourself leaving tap water running and flooding the bathroom causing significant damage to the wood panel. Because of the flood you were offered to move room which you have rejected after being shown a couple rooms. All bedrooms were subject to soft refurbishment with new beds, chairs, lights and freshly painted. We have had great feedback from most of our guests so far with regards our refurbishment. I am sorry if you feel the stay was not up to the standards but we worked incredibly hard to make your stay more comfortable and relaxing but you have rejected our help and support throughout. I hope I have clarified all your concerns raised in the review. Best wishes, Glasgow Argyle Hotel

Staff friendly, breakfast basic and adequate Disappointed the bar shuts earlier that advertised… 10pm and they're done & gone !! Taxi service from hotel very poor they never turned up ! We walked which isn't easy from this venue !

Miguel Martins, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Dear guest, Thank you very much for choosing to stay at Glasgow Argyle Hotel and taking the time to leave us a very relevant feedback. We are pleased that you have found our staff friendly. Please accept our apologies if you feel the bar was shut at 10pm. Our bar times run from 11am up to midnight. Our bar area is supported by our nights team after 10pm during quiet period. Thus, the bar service is available on request. I am sorry to hear you had issues with the taxi service, but this is not controlled by the hotel but by the taxi company instead. They may take longer to dispatch a vehicle in busy periods. It is very important to us any issues you may experience to be reported on the spot so our team can promptly resolve them. I hope I was able to clarify all your concerns and we hope we can welcome you back soon. Best wishes, on behalf of Glasgow Argyle Hotel team.

My wife and I stayed here for an overnight on the 14th November 2020. We had been looking at a last minute place to stay and saw that this hotel was offering a deal for bed and breakfast for just £55. We have stayed at this hotel in the past under it's previous names- Milton, Hallmark and Menzies. The hotel has always been a good experience for us and we love the atmosphere of the place and the swimming pool and breakfast was always brilliant. This time was a very different experience for us. We arrived at 2.30pm on a Saturday afternoon and the place was absolutely deserted. The car park had 1 other car in it and there was no-one at the reception. A very helpful maintenance man greeted us and gave us our room keys etc. We were on the 6th floor- room 612 which was spacious and clean. We didn't see another soul on our way to the room and the swimming pool and dining area was all closed. The hotel is in a great location just a 5/10 minute walk to the city centre. The breakfast was just a bag left outside our room in the morning with porridge, a croissant and some orange juice. We really enjoyed our stay considering the situation and for £55 can't complain about some of the facilities being closed.

Barry Van Den Berg , Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Hi scottc 1985, Many thanks for the kind review the you have left. I am glad that you are have chosen to stay with us and that you have stayed with the hotel during its different names and brands. We love when our guests return, which makes us believe we are doing something right. Due to the Covid situation there are less staff available and as a result we all multi-task as shown when you met our friendly maintenance manager, Walter. I hope that you will continue to use the hotel in the future, when we can host our full range of facilities. All the best.

I visited whilst attending a weekend course in Glasgow and found the hotel to be very comfortable. I arrived late but had a warm welcome from the reception staff (Miguel) who was very helpful and friendly. My room was well equipped, of a decent size, had a comfortable bed and powerful shower. Being a gym buff I was pleasantly surprised to find that the gym was actually well equipped, with; a bench, dumbbells up to 32, cables, leg press/extension, multi press, lat pull down and a good collection of cardio equipment (if you're so inclined). Another member of staff, Paul, was also very helpful and friendly. Overall: nice room, decent gym, happily recommend.

Paul Walbancke, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Dear Archizle, Let me take the opportunity to thank you for taking the time to write a review regarding your recent stay at Glasgow Argyle Hotel and for your generous compliments. We are pleased that you enjoyed your stay with us and we will certainly pass your kind word to our team members Miguel and Paul. We are grateful for your business and hope that we can host you again soon. Best wishes, Glasgow Argyle Hotel Team

The hotel was was quite centrally placed but rather jaded. We were pleased there was a car park. We parked the car and notified the hotel. About two weeks after our holiday my husband received an invoice from our car hire company charging us £54 for parking on the hotel car park! He has written and complained but has had no response! Very expensive parking when it was supposed to be free!

Was met by someone outside who said the Hotel was closed due to Government restrictions, went inside to find out this wasn't true but would be closing the next morning. Advised no food available but was still charged for car parking which could have been avoided due to lack of food situation. There was a smell of smoke in the room on arrival so had to leave the window open to clear it. Room was a good size nice to have chairs and a table to sit at. Bed large and comfortable had a good nights sleep. Could have been better cleaned as there was some long hairs in the bath and a bottle top on the chair.

Miguel Martins, Guest Services / Front Office at Glasgow Argyle Hotel, BW Signature Collection by Best Western, responded to this review
Dear guest, Thank you very much for your positive feedback. I am pleased to hear you found your stay overall comfortable. With regards the food and beverage being closed that day was due to the fact the Hotel was following the restrictions imposed by the Scottish Government that came into force the same day you checked in, hence the car park fees could not be waived as compensation on this occasion, considering it was a situation out of our control. Whilst the hotel has been closed, deep cleaning has been taking place for every single room for when we open back to business we welcome our guests to the high standards they are used to. Nevertheless, we will take your comments onboard to ensure we deliver even better service when you decide to visit us back. We would be more than happy to offer you a special rate for your next visit. Please contact the hotel as we soon as we open again. We look forward to welcoming you soon. Kind regards, Miguel Martins

Let's start with the positives, the hotel is in a great location and Uber makes it very easy to get around. The hotel was nice and clean and the leisure facilities looked fab but we didn't get a chance to use them. However our room was very disappointing, it was clearly outdated and could do with a freshen up as there was a slight smell, there was no chair for the dressing table - or a mirror on it either so I ended up taking a mirror from above a tall set of draws to be able to use it, the room was also incredibly dark - but the bathroom had a bath and surrounding mirrors which was nice. We then booked on for breakfast which was around £10 per head, a fair price but when we went down for it someone had used our room number so this caused an issue, we then got some fruit and drinks which were fine, then went for pastries which were stale and the bread for toast had a slight bit of mould in - we quietly mentioned this to a member of breakfast staff who couldn't have cared less and then we left unhappy with it all. We informed the reception as we left who told us she would take this further but weren't offered anything of goodwill. Based on this visit I would not stay again as it was overall disappointing.

Guys what can I say about this hotel?? Well I have had the best experience with these guys, I work away and stay in hotels for a long period of time. Every member of staff was so helpful and couldn't do enough for myself and my team. Barry the general manager was unbelievably helpful, professional and is such a funny person when you speak to him. I will 100% be staying here when I come back to visit. All of your team are a credit to this company especially John, honestly his customer service was outstanding, he was always smiling and joking and made us feel at home. Rooms are dated but honestly I didn't care at all, I had the best nights sleep out of any hotel I have stayed in, in the past year. Gym is a decent size, pool is lovely just overall a good hotel to stay in with fantastic staff

We booked into the hotel at very short notice as our boiler had broken and it was near work. The hotel exceeded expectations. The room was lovely, staff at breakfast each morning were so friendly and welcoming and although there was not a huge selection, everything was cooked freshly and plentiful. The only recommendation I would have, is that the little faults in the ladies changing room shoukd be fixed, it is old fashioned but the issue is the faults, it let's down a great leisure area.

Myself and my husband stayed at the Hotel last weekend having had our city break to Prague cancelled due to Coronavirus. We have stayed here many times before and thoroughly enjoyed it and again we were not disappointed. Room was spacious, bed was comfortable and pool, sauna and steam room were very much appreciated for relaxation. We had dinner on our second night which was very enjoyable and breakfasts on both mornings were really good. Will see you again soon Hallmark !