Best Western Parkside Inn

Great property to stay at. Always friendly and efficient staff, rooms are always clean. This is always my choice when I stay in Frankfort, ky.

The best way I can rate this hotel is with pros and cons. For us - the cons would have been fine if we were ready for them, but they both affect the price point for us. Pros: - Easy to get to, decent location (close to the highway, restaurants, low traffic volume, etc.) - Nice breakfast with decent food - Nice indoor/outdoor pool - spacious rooms with newer carpet - small fridge and microwave in the room - The first floor has motel (outside) entry and hallway entry to the room. The second floor is indoor entry only (no outside walkway). By the time we arrived, only 2nd floor rooms were available. Cons: - There is no elevator on the 2-story building, BUT, there is a way to take a luggage cart through the pool area up a ramp to the 2nd floor, so we didn't have to lug everything up stairs. It's worth keeping in mind - This is almost a deal-breaker for us... We pay specific attention to the bed size (and private bathroom vs shared bathroom, which is not a problem here) EVERY time we travel outside the U.S.. Many places outside the U.S. advertise double beds but don't specify whether they are queen or full size and we have to clarify the size because we simply can't sleep together in a full-size bed (we never could, but medical issues make it even harder as we age). It's been decades since we had to pay attention to this in the U.S.. Well, this hotel has FULL-size double beds in their rooms with 2 beds, which means we choose between spending our vacation in separate beds or we don't get any sleep if we try to share a full-size bed. This is not our idea of a vacation. The hotel was full, so they couldn't move us to a single KING room...and it turns out, because we booked through a 3rd-party website, they said they wouldn't change our room anyway. So, we spent our long weekend in a nice large hotel room, sleeping in separate beds. The most odd part is...the headboards are actually queen-size, so the bed is smaller than the headboard. Clearly, the room and headboard installed was designed for bigger beds but they simply didn't buy bigger beds. The beds were comfortable enough, but the cost of the room was NOT worth the price of other similar hotels, and we would not have stayed here had we known double-bed meant FULL-size instead of queen-size. We will start paying more attention to our choices in the US too. In the end, the stay would have been 4-5 stars with queen beds. I almost rated it 2-stars, but went with 3-stars because everything else was fine. I would say, the bed size should cut about 20% off the room rate compared to other hotels (which was NOT the case for our rate), so you might want to consider that when you look at this property and cost.

Wonderful clean property with comfortable beds and efficient, friendly staff. Breakfast is always a nice variety to choose from!

Nice place, a great lobation.

The hotel is a quick drive to Buffalo Trace Distillery and other distilleries. It is a great bargain, including breakfast. It is an older hotel, with an older "feel"and decor, but is clean and comfortable. Both Todd and Frank are welcoming and helpful.

Wonderful hotel in the middle of Bourbon Country! The staff is friendly, the rooms are clean and comfortable, the breakfast offers many choices. The hotel is close to restaurants and easy to get to off the interstate.

We had the best time! The hotel was so cute! We loved the warm welcome when we first arrived. The rooms are clean and the breakfast is yummy!

Nice place, very clean. They had a great breakfast. Check in went well, pool was a little cold, but looked clean. Would recommend.

Wonderful value for our stay. When I say this place was clean: the room, bathroom, sheets, and even the public restrooms were exceptionally clean. I've been in the hospitality sector for 20+ years and my experience last night was great enough for me to take the time and give credit where credit is due. Message to the hotels leadership: Throw a Pizza party and fill up the balloons, because they deserve it!

Clean rooms with very good breakfast! Nice pool area and fitness area. Close to many local attractions making it easy to get around.

This is an older hotel, built in 1984, but it has been well taken care of. The interior and exterior was clean, carpet was in good shape. There were two desk clerks, both at check in and check out, all were friendly and welcoming. The first floor has both doors opening from the interior hall as well as an exterior door where you can park your vehicle. There is not an elevator to the second floor. I knew this when booking and I called ahead and requested a ground floor room. The clerk I spoke with was most accommodating. The breakfast was similar to most hot breakfasts you receive now in hotels. The one downside, which was only minor to me, was the noise level earlier in the evening and again earlier in the morning as people were coming in and leaving. With the exterior doors on the first level, many people obviously park their car right in front of their door. Therefore, there seems to be more noise outside that exterior door and window than if the vehicles were being parked several feet away from the building. Also the interstate is nearby so I'd think you'd hear some road noise from the east end. I was on the west end and was not bothered by noise during the night. Overall, I liked the hotel and would stay here again. The price was about $50 less that other hotel chains in town.

Our room was very clean and well stocked with towels and toiletries. The pool and pool area was also well maintained.(although I wish they had towels available in the area) the breakfast was good, plenty of options and very clean. Check in was good, the front desk clerk wasn't overly friendly but ok, everyone else was super friendly and helpful. We had two issues 1. Our keys quit working on second day, but a quick trip to the front desk and that was fixed. 2. Our bathroom door was very hard to shut. Other than that we had a great stay and would definitely stay again.

The room was spacious and seemed pretty clean, if not a little dated. There was carpeting in the room which always makes me feel a little less clean, and the bathroom was very old. However, for one night we had a safe and calm stay. The lobby was nice, breakfast was good, and the staff was friendly and helpful.

Nice hotel. Good breakfast. Has an indoor/outdoor pool. Very friendly staff. Located near the interstate and the east-west connecter.

The hotel is very clean and the room is very clean, quiet and comfortable. The gentleman at the front desk (Frank) could not have been nicer. He very efficiently helped some folks that were having issues with reservations made through a 3rd party and he was able to get those issues resolved very quickly and efficiently (again, these were not problems with Best Western - these were because of issues with the reservation company). Frank then helped me with my check in and I was very pleased with his professionalism. He's a pro for sure!!! The room was very clean and comfortable and the breakfast was very good. We really enjoyed our stay. Great job!

TripAdvisor led me astray on this one. Not sure how this property got Travellers's Choice Winner 2024. This property is old and in need of a total renovation. It is listed as a hotel but motel is more accurate as we parked right outside our door. Our room had 2 beds but both were small doubles. We asked the front desk for a king size room but they were unable to accommodate our request. The bathroom had a shower / tub combo but after seeing the discoloured brown plastic bathmat glued to the bottom of the tub it went unused. Attached pictures speak for themselves.

3.5 Stars. Decent, practical, no frills 'inn' for our one night stay in Frankfort (Oct 2024). The property looks fancier on the outside and on the website than it is, but it was updated, clean and had everything we needed. It's really a motel with indoor corridors and parking outside your door. Oddly, there were two doors in the room -- one that led to the outdoor parking lot and one that led to the interior corridors. The bed was comfy, the shower was good, the hotel was quiet. The staff were friendly. Plenty of outdoor parking. Small indoor pool (we didn't use it). The complimentary breakfast buffet was pretty typical with a decent amount of seating. They offered eggs, bacon, yogurt, oatmeal, cold cereals, granola bars, apples, oranges, toast, muffins, coffee, tea, juice, etc. We noticed there were several construction workers staying there at the time. See my photos for more details. Please give this review the THUMBS-UP if you found it useful. Thx. Happy Travels!

We stayed at the Best Western Parkside Inn during our recent trip to Kentucky to visit some distilleries on the Bourbon Trail. This is a very old property that is in serious need of updating. The bottom floor rooms have 2 outside entries that are not apparent when looking at online photographs. Hallways and lobby were very dimly lit and uninviting. Our room was spacious and clean although décor is old and dark. The mattress was quite lumpy and should probably be replaced. Being an old hotel, the sound proofing was not adequate. We could hear people walking in the room above us late at night. Ear plugs may be needed for light sleepers like myself. Direct TV was not working during our stay which made it impossible to watch the World Series. My husband was very disappointed. Even though check-out was not until 12:00, we felt as if we were being rushed out by the housekeeping staff. Starting at 10:00, housekeeping came to our door twice then called our room to ask when we were checking out. The evening front desk staff were very courteous and helpful. The breakfast area was clean but very small compared to the size of the hotel. The free breakfast was better than average. If we are ever in the area again, we will be looking into other accommodation options. ADA My husband is a full-time wheelchair user. He is able to take care of his personal needs when in an environment that is wheelchair accessible. We have been traveling together for over 40 years. My comments on accessibility are for information only in hopes that it may be of help to others. Mirror over sink too high. My husband could not see in the mirror to shave while seated in his wheelchair. The handheld shower head is not adjustable and cannot be reached from a seated position. A shower chair was provided by the hotel.

Room and bath spacious and clean, very helpful staff, comfortable beds. Good selections for breakfast. Eggs, well they're not good anywhere, but the rest was fine with several selections to start your day. They do have outside door and inside hall door in each ground floor room and no elevator if you get second floor. Our outside door had some significant daylight showing on both sides but the weather was not very hot or cold so it wasn't uncomfortable but in buggy weather I am sure they could fit through. Biggest negative was excessive road noise all night. Ask for a room in back.

Bathtub water was very difficult to turn on and off and was frustrating. The beds and room was otherwise fine. Location is good and the breakfast was veg good. The rooms aren't very well insulated for sound but if you enjoy listening to your neighbors I guess it's ok.

Clean and comfortable and close enough to local amenities and transport links. Not in the heart of the town. Didn't make use of the swimming pool as no time but looked inviting. Staff were Friendly and easy access from car and then into hotel.

Had the most pleasant experience with Samantha at the front desk. Good location, decent price, indoor out door pool & exercise room great. Breakfast buffet was very nice. Unique feature is that you have an outdoor door that you enter your room into, but you also have an inner door that allows you into the inside of the hotel, up and down the halls, to the breakfast area, front desk and also to the swimming pool /exercise room. This allowed for us to unload and load up quickly, which was a nice feature. Downsides The room was outdated with the bathroom especially needing an update. Stain toilet seat tub drain half off, shower head away from the wall and ceiling vent partially off. First night to fight broke out in the room next door. Police came and they were taking care of. 4 rooms total on one side of ours. Very unfortunate with a lack of sleep for us. Front desk did take care of it and we were told that in the past 6 years that has never happened prior.

The rooms are very clean and spacious. The staff is very friendly and helpful. The only downside is the breakfast room is too small. It took too long to find a table. That is the only downside. This is a well-maintained hotel. The beds are very comfortable.

The front desk people were friendly and welcoming. The hotel was clean and well maintained. The young lady taking care of the breakfast kept it clean and well stocked. There is plenty to do around the area to keep you busy. I would recommend this hotel.

Excellent clean rooms. Great breakfast The staff was personable and helpful. Good location We checked nearby distilleries such as buffalo trace and Woodford. Will come back. We're here to hike also. Love the rolling hills and the horses.

This was the third time we have stayed here. Can't say enough great things about the experiences. The staff take good care of us, the room, pool, breakfast, and overall professional care has us coming back. We have family in Virginia and make a point in staying here to break up the 16 hour drive. Thanks Sam, Todd, Alanna, Brandon, and Rachel at the welcoming and helpful front desk. Also, Mike and Dave who keep the pool perfect, plus Misty and her housekeeping staff for a clean comfy room. A special thank you for the hearty breakfast. We don't do reviews of hotels too often,but this place is hands down a favorite! Hoping to be back sometime in 2026 . Take care guys!

This facility is fairly priced. Staff are all warm and welcoming. Room was clean, neat and well appointed. For the price this is a great deal.

Our group had over 35 rooms for three days. All of us agreed that we could not have been happier with our stay. Prior to booking, I visited many hotels and motels in Frankfort, looking for one that would best suit our needs. It quickly became clear that the Best Western Parkside Inn was the best choice. The rooms were clean and large, the breakfast is great. The pool and meeting areas were well maintained and clean. The best part though has to be the staff. The General Manager was amazing and a huge help to us. All of the staff were friendly and did everything to make sure we had a great stay... Thank you!

We were mainly in Frankfort to visit a few Bourbon Distilleries. Location was very good! We went to the downtown area to a coffee shop Engine Coffee that was very good!

everything was great except the massive swimming pool was empty and not available, clean rooms ice cold a/c great breakfast every morning

The hotel was clean, the breakfast fanastic, and last but not least...the staff were very friendly, helpful & accomodating!! It was a great home base for us to travel to other locations. Would stay here again!

Excellent, friendly and thoughtful staff, very clean! Great location with anything you would need close by.

The Lady at the front desk, Dorma was exceptionally professional, courteous and helpful. The lady who oversaw the breakfast was very watchful and friendly to the families and especially the children, Todd the is an outstanding professional courteous manager who makes his guest feel welcome and appreciated. Kevin Doyle Palm Beach Gardens, Fl

Though an older property it is well maintained and has been updated. The staff is very accommodating, friendly and helpful.

I enjoyed the stay and ate well in the morning. My desk person Sam, was wonderful and helpful. This changed my preferences about go to hotels.

Pleasure trip for Bourbon Run, very lovely hotel near the high way and minutes from Buffalo Trace. Would definitely stay here again

This is an older establishment but very well maintained and cleaned. It's obvious that the staff there takes pride in their jobs. Todd, the manager, and Samantha at the desk were extremely helpful and patient in answering questions. We appreciated the personal service. First floor rooms have an exterior door to the parking area. You don't have to schlep your luggage through the lobby. You literally park a few feet from your room. The room also has an interior door to allow guests access to the morning breakfast, pool and workout room.

This place was amazing. Very spacious rooms. Amazing breakfast. The staff was so nice and very helpful. Your front desk lady I believe her name was Samantha is an absolute delight and made our stay truly the best we have ever had. She was kind and helpful on places to visit and letting us know the good spots to eat at. We had one little mishap with our room but it was due to us not knowing how to operate the shower. We called Miss Samantha up at front and she promptly came to us and demoed how to use it. We will absolutely be back.

Room was very clean and comfortable. Staff was accommodating for each request made, including organizing our family's rooms within close proximity to one another. Delicious breakfast. Affordable prices. Wonderful experience!

From the outside, this Best Western looks impressive, and it carries the Best Western brand, which means it should be of higher quality than other mid-priced chain hotels. Unfortunately, it was very disappointing. Our room was old and threadbare. The carpet was dirty, as was the bathroom. The towels were thin and old. The hotel offers free breakfast, but it just OK. Had we known the poor quality of the rooms, we would have chosen a different place to stay.

Had a very clean, comfortable room with quality furnishings. Everything worked, room was quiet and breakfast was excellent. We went a couple blocks up the road to Miquel's Mexican restaurant and had a great dinner. We will stay here again as we frequenly run up and down I75.

Not a bad hotel. A bit dated room has both inside and outside doors Sleep was very good as was breakfast. Kiddos to the breakfast guy did a good job eggs tasted fresh. Hotel offers conference rooms but didn't appear to have an elevator although has a second floor

While on a road trip, we stayed a Saturday night. Reception was very busy checking in people. I'm reviewing room 101. The 1st floor has an exterior door, motel style parking. And an interior door to access breakfast, pool, reception. Two floors, no elevator. Our room was clean and comfortable. Shower curtain was a bit small, no hardship to me, but housekeeping might appreciate a larger one to prevent a wet floor. Indoor and outdoor pools, good tv channels including Cinemax and HBO.

This BW was a great stop, nice pool, close to restaurants and the Bourbon Trail! Friendly,helpful staff, nice, hot breakfast. We ordered in one night and went out to eat another night. Beautiful facility.

I had planned to stay at the GLO Best Western in Lexington, but it had no vacancies. I was directed to try this one, and I am so glad. It has a stately look to the building, without being pretentious. I grew up staying in motels, and this had the option of parking up to the door of your room, or, because the room had a front and back door, you can access it from the central hall. Our room was clean, the linens smelled fresh, and we had ample pillows. The bed was a bit stiff, but I prefer that over one that is too soft. Some reviews said that the hotel was dated, then go to the GLo In Lexington which is urban trendy. At least in Parkside I knew I was in Kentucky because of the artwork and architecture. We have decided that this is where we will stay on any trips that we make on this route.

Location and price was great! In town several times a year for a horse show at Lakeside. Always stay at this location because I know the room is going to be clean and a great price. Staff is always pleasant.

Everyone and every service at this hotel goes above and beyond the cost. Staff helpful and friendly. Every area of the hotel was clean and well kept. Breakfast was a buffet and the indoor outdoor pool was very large for a hotel pool.

I would recommend this hotel, its very clean and the pool is amazing. Breakfast, pool and overall stay was great. I have no negativity at all. I got the suite and it was so spacious and clean. loved it!!!!

Very nice hotel with friendly staff. The room and bathroom were clean and the bed was comfortable. The breakfast selection was as good as any I have seen at a hotel in this price range. We only stayed one night and did not have time to use the pool or exercise room but both looked nice. This was actually my first stay at a Best Western but after this I will have to consider them as an option in the future.

The cable was out. So, no TV. My husband was very disappointed! The room could have been cleaner. Very dusty and the mirrors needed cleaning. Didn't know there was a train next door. That was noisy for a while! Sounded like they were hooking up cars. Very loud banging! Finally got quite after 11.

Frankfort provided perfect location btwn Ark Encounter and Louisville. Parking was by our door plus there's interior door to the corridor for amenities. Clean room & comfortable beds. Grandson loved the inside/outside pool.Breakfast offered 2 kinds of meat and a pancake machine for grandson's delight. Accommodating staff. Beautiful capital town including the view from Daniel Boone's gravesite

This hotel was easy to find. I was able to park under a light in the front. The staff was very friendly yet professional upon check-in. There is no elevator so you will have to lug your belongings up the stairs if your room in on the 2nd floor. The pool was not in use when I was there. The room had a tiny microwave and a tall dorm fridge. I was pleased to see both a desk with chair and a table with two chairs. The shower was different and took special instructions to operate. It seemed that the neighbors shower was loud in the morning, but I was already up. Over all this was a fine hotel-except for the lack of an elevator. That only affects your arrival and departure. I would consider staying her again.

During this visit I stayed at a Marriott and a Hyatt and this hotel was better than both put together. It is extremely clean and comfortable, The breakfast was plentiful and the location is great if you are on a bourbon tour!

This BW was not up to my expectations and I am a platinum member. It definitely needs some updating . the beds were fine however but the freezer could not be used as it needed a defrosting badly The breakfast was OK but no pastries

This location is quiet and convenient to the interstate and city of Frankfort. Cleanliness and friendly staff are top priority. The breakfast options are a variety of hot and cold menu items. Always a pleasure for met to stay here.

Regularly visit this property and is always clean, staff are very friendly and property is very quiet! It is conveniently located to restaurants, grocery, shopping and the interstate. Whether you are an overnight trip for business or pleasure it is a great place to stay.

I phoned the location three times on Thanksgiving Day, and Darla was friendly and helpful. She did not get irritated and remained hospitable and helpful in answering my questions. When I arrived for check-in on Thanksgiving Day, Darla was kind and welcoming; it was a great start to my stay. Later in the evening, Rachel helped answer my questions regarding the pool and the workout room amenities. She went above and beyond and offered to let the next team member know that I would be using the pool and workout room due to her shift ending soon. When I was finished swimming, a new team member was at the front desk, Tricia (I believe is her name), and she engaged in conversation with me. She asked if I enjoyed the indoor pool facilities. I was blown away by her hospitality in engaging with me regarding the pool use. She could have easily ignored me as I passed the desk, but instead, she took the time to ensure I had a(n) enjoyable experience. Finally, Todd was so helpful to me as I struggled to get breakfast to return to my room. I had my hands full with plates and cups; He didn't ignore me or watch me struggle. He offered a brilliant suggestion to use the tray from my room. He didn't ignore me or watch me struggle. I didn't think of this and had a(n) ah-ha moment when he suggested it. That is an idea I will carry with me in future stays. It was a game-changer!

Stayed from 10-26 till 10-30.Perfect location for Keeneland and Midway college.Stayed in a king size room.The room was very big and bed was very comfortable.The pool area was nicely set up allowing our group of 10 to hang out and have fun.The indoor heated pool was only a minor issue.It says heated,but seems hard to keep warm since their is no complete closure from the outdoor pool.I would recommend to anyone looking to stay in Frankfort,to stay there.

My husband & I enjoyed staying at this attractive, clean & comfortable hotel. The pool, workout facility & public restrooms were clean & inviting. The employees were friendly & outgoing. We would definitely stay here in the future & recommend it to friends/family.

We arrived late due to traveling. Check in was quick and efficient. Staff was so friendly. The room was quite large so we were very pleased with that. We got a handicap room so the shower was walk in large with a curtain. It was nice to have a larger bathroom. Everything was so clean! The bed was firm and comfortable. The couch was okay with a pillow behind the back. Coffee table. So nice to have a large sink outside of the bathroom. The TV stations options was pretty good and simple to use. It was nice to be at the back so it was darker without having bright street lights coming in the window. There was two door entrance into the room. One from the outside where you park close to the room and the other entrance into the hall. We did not have much of a walk to go breakfast in the morning. Very large selection of hot eggs, sausage, bacon that was cooked to perfection, biscuits and sausage gravy. Pancakes that we did not have and plenty of other non hot options. NO elevator so we were thankful to be on first floor. You could hear when someone else was taking a shower but not an issue. Great water pressure and plenty of hot water! The inside look very nice with sitting areas. It is close to the highway but not noisy. Probably the best room in all of our travels. A/C worked just fine. Stayed in room 12.

Back to the future. A motel with entry from front although it had in inside hallway. Convenient to highway and other needs. Close to Buffalo Trace, Woolford Reserve and Four Roses. Room was clean and mattress newer. Pillows not very good but there were five of them. Big tv and refrig. Complimentary breakfast was good.

Overall good experience and value for the money spent. Close to all major highways and within reasonable distance of most major attractions to the area. Would definitely consider staying here again in the future.

When we got to the hotel, I was hesitant that the first floor doors were on the outside. We stayed on 2nd floor. Mo elevator. Had reservation for 3 days later and considered canceling....did NOT cancel. Room very nice, bed very comfortable, hotel quiet, BEST breakfast around!!!! Heading back tonight!

Check in was easy and desk staff was very friendly, Room was clean and breakfast was the average hotel breakfast food. Easy access to thew hotel from the highway. a lot of restaurants in the area, happy we stopped.

Thoroughly enjoyed the staff at this hotel, they were all friendly, helpful, & professional. The bed was very comfortable. Plenty of towels provided. Breakfast was tasty with good variety of choices, the staff monitored the area and made sure there was enough for everyone

Staff was very friendly and professional. The room was very comfortable and clean.. Complimentary breakfast had lots of options (hot and cold), and was very good If needing a hotel in the Frankfort area, would definitely recommend the Best Western Parkside.

Big hotel/motel depending which floor you're on. Ground floor rooms have both interior and exterior entrance doors. It's an older property that's been fairly well renovated, but the bathroom still needs some work. Good breakfast.

Pool is disgusting and in need or repair. It has broken bricks, loose ladders, ants all over the place. Floating debris and left a slime feeling on the skin. Gross at best. The bathroom had ceiling to floor water/mold damaged walls. there were a few coke can sized rotten holes around to top of the shower. The toilet seat was broken and the sink would not drain. we ended up using a cup to dump the water from sink into toilet. The corners of the bathroom floor were full of crud that they were too lazy to clean out. The lights were barely working. one was clearly rewired with a makeshift switch and the other we had to click 2 or 3 times to come on. The AC made a horrible squealing noise all night long without actually cooling down the room. The fridge was not working either. The free breakfast was gross. the hot foods were powdered eggs, dried out sausage and stale biscuits with sausage gravy from a can. Just gross. We will not be using this hotel ever again.

My family and I stayed the night at this hotel and arrived late in the evening and left in the morning as we used this hotel to break up our trip. We were very nervous about the 2.5 star rating but figured it was only for a few hours so we should just give it a try. We were pleasantly surprised! The staff at night was great and the morning the woman at the front desk was very helpful and in a great mood which started our day off great! My daughter left her pillow in the room after we had checked out and the woman at the front remembered which room we were in and got us a new key immediately. The breakfast wasn't bad either! We assumed we would eat a little there and grab something else but we didn't have to because there was enough food for everyone. The pool was open until 11pm too and that was great.

I really like this hotel. It is clean and the staff is pleasant and helpful. This was our/my second time to stay at this location and we have another trip planned in September. The hot breakfast was well maintained and a nice variety. The bed was comfortable.

This was our 1st trip since Covid hit, and I am blessed to say that I was very pleased with the cleanliness of the room and the hotel. The staff were all very courteous, and I would definitely stay there again, should I find myself in that area.

Super place to stay with Great staff, very friendly front desk staff on a friday late night. Very helpful and super nice. This is a very clean hotel, comfortable room and hotel. great coffee and breakfast was good.

The hotel was clean overall. The second floor halls get a bit warm, I think due to the pool being there. The breakfast option is a nice morning feature. The area around the hotel shuts down pretty early so if you're looking for a quote stay, this would be the place.

Great place to stop over on a long distance trip. Clean and comfortable. Easy on and off the interstate. Staff is super friendly and the place is inviting. I would recommend this place to anyone needing a nice place to stay

I live here in town and own Tingle Travel Agency. I wanted to bring my brother from Paducah here to town and put him up in the BEST hotel, close to me, on the East side of Frankfort. BWestern and their staff didn't disappoint! We enjoyed hanging out together at the expansive Indoor/Outdoor pool. Also, my bro, sis in law and dad loved the hot breakfast, make your own pancakes, coffee, and so much more! But, the staff was the MOST amazing part ~ they were super accommodating and attentive! I will certainly be recommending to ALL of my Clients staying in Frankfort that they stay here! Also, need a Conference Room (local people)? They have a room upstairs that seats 80 theatre style, or 50 or so with rounds at a reasonable price! Consider this for your small Corporate Events! Want to see pics? Look on Facebook at Tingle Travel Agency for more info!

A very nice hotel with inside and outside rooms. Pool was nice after hot day. Location is close to everything. No security issues at all. Our suite was huge and could easily accommodate 4 to 5 people.

This hotel had the makings of a high quality facility. However, the noise level during the day/evening was too loud. The only way to alleviate this issue is to get more insulation in the walls, doors that don't slam when shutting. The pool was dirty. I could see hair and water looked milky. In door pools should not be so cold you can't get in the water without having body shock.

A nice surprise in Frankfort. The property was immaculate and everyone I encountered at the property was friendly and kind. The only negative was the free breakfast. It was the same as every other hotel I've started at, fake eggs, fake sausage, and the gravy for the biscuits was like wallpaper paste.

Stayed here for several nights while I was in town on business. Location is perfect. Rooms were basic, but very clean. The free breakfast was better than most hotels and the coffee was fantastic. Easy drive to Keeneland and distilleries. Will definetly stay again when I am in town!

Visiting family…the staff were exceptional!!!! Great customer service. Had a couple items in the room that needed repairs. Beds were comfortable and liked the idea of a door to the outside AND one to the hall inside.

Great place to stay, clean rooms, comfortable beds, large choice of breakfast items to eat, big heated pool, fitness center, guest laundry, parking for all types of vehicles, conference rooms, Ice and vending machines. I have stayed here 36 nights in 2022.

We are not satisfied with the way management treated us as we were checking in. They had our reservation wrong. We drove 2 states to meet kids we are adopting to only be told our reservation was for one night. The manager came over and tells us every hotel is booked and there's nothing they can do. The lovely gentlemen helping us check in, found a room available that he was going to book for us in their hotel for the next night, like it was supposed to be, until the manager came back over and said he was holding it for someone without a reservation. First, you don't say that in front of customers standing in front of you with a reservation needing another night in the room, which we originally booked, but the office staff was too incompetent because we had to call THREE times to make sure it was right because the women on the phone kept asking someone how to book the room! Second, we have a reservation and the party having the room held for them did not have a reservation. Unacceptable! We had to go to another hotel the next night and stay away from our kids. Come to find out, since we had to drive by to come see our kids, the room was never rented out. We will never stay at another Best Western. In the future, customers with reservations come first, PERIOD! That's not even mentioning the mold we found plain as day in the bathroom, soaking wet carpet because of a leaking sink, and doors that don't close! We had the pleasure of hearing everything and enjoying the cold breeze coming through the door frame. All around, unpleasant experience and we will not be back!

The staff was very helpful and friendly. Enjoyed our time at this property. The service was above and beyond our expectation. Rooms were comfortable. The location was excellent. Would recommend this property to stay at in the future

Lower budget hotel which was fine because we were just passing through on our way back from a family vacation. We just needed a place to rest for the night and move on. We got to the hotel late evening and were told that the room we booked was oversold and we had to upgrade to a suite and pay the upcharge. I understand that mistakes happen but when I now need to pay $170 for us to stay. I would have gone a higher budget hotel for that price but because I was never contacted about the error I now had no choice but to swipe my card. The room was okay but it was very cold even with the heat on. The heat in one of the rooms didn't even turn on. Got up in the morning to check out and asked to speak to a manager, which I was not able to do. The attendant was rude when I told her the situation of not wanting to pay the upcharge as this error was on their end. The charge is still pending on my card even though I was told that the charge would be dropped. I don't think the situation was handled like it should have been. Staff need to be trained to handle situations like this when a manager is not available.

We was able to make a last minute reservation without any problems. The staff was amazing about addressing my questions since this was our first time staying at a BW and we even signed up for the rewards.

Very nice room and clean had a strange smell like smoke when we first walked inside! Left to go get something to eat and the smell was gone. Comfortable bed and clean room great breakfast menu, will recommend, nice and friendly staff,helpful and informative, affordable during these days

Staff was awesome. Room was perfect and clean. They had an inside pool that I didn't use but was very nice. Breakfast was very good with a lot to choose from. We were able to use the Wi-Fi for our Xbox to watch movies.

Very clean room. The first floor was convenient. I like parking just outside your door. We liked that there were two doors to the room. This isn't a brand new property, but that isn't important to us. It is well maintained. The hot breakfast was good. Dining area is a little small. But I prefer to eat in the room anyway.

The room was clean but the bed was a little lumpy. The breakfast was good and the staff was very friendly and helpful. It is located near several restaurants and I64. We definitely would stay here again.

We had a great overnight stay at the BW Parkside Inn. At first look, I thought it was just another motel, but it turned out to be a refurbished hotel with the first-floor rooms having access to the parking lot. The room was clean and our King size bed was very comfortable. Even the pull-out was comfy for our son. While we did not try out the indoor/outdoor pool we were tempted as it looked very inviting. Breakfast was included and we enjoyed the eggs, bacon, and pancakes. The staff was very friendly and welcoming. This will be on the rotation of hotels for our road trips going forward.

Good stay and reasonable price. We stay at this location several times a year as it's close to family's home. The staff is always friendly and efficient. The rooms are clean and comfortable. We like the fact that the rooms have a front and back door which allows parking right at the room for easy access.

Not cheap, but still had no breakfast and the vending machine was sold out. Beds were clean and semi comfortable, but the carpet and tile were gross. Hair in the tub. Jacuzzi tub room smelled like mold. Good enough for a short 1 night stay.

This is an older hotel but nicely renovated. I was impressed with how clean the room was....much better than most hotels so that I felt comfortable and relaxed. Mattress fine. They gave me a room that was suppose to be 'quiet' but....there must have been some kind of plant in back because there was a "humming" all night. Needless to say, I could not sleep. Maybe many it would not bother (my husband) but for a 'light' sleeper it was irritating and frustrating; I was exhausted by 4 am. We got up and checked out at 5am...NOT what we intended. I know there is nothing they can do about their location but....if you are a light sleeper....proceed with caution; otherwise, it is ok with a reasonable price and CLEAN.

Check in service was friendly, facility was clean and extremely comfortable. The breakfast food served was fresh and delicious. The bed was extremely comfortable. The room size was generous and the facility was located close to good restaurants.

I don't normally write hotel reviews but I am so disappointed in this one. It was a last resort stay due to the area not having many options and I will leave it at that.. If this is the last resort for a hotel room, keep it at that.

The staff, breakfast, pool and hotel was amazing. Very clean and friendly staff I have stayed at hotels all around the US and by far this was one of the best. First time I've stayed at a best western in years and my family was very impressed. We came for a wedding and when we are in the area we will definitely stay here again. Thank you for great service during Covid times

Turning into the property feels like you are coming up to a country estate. Beautiful property with an amazing indoor/ outdoor pool. Amenities are great and in working order. All staff was very friendly and helpful. I will always stay here when I'm in the area.

This older motel looks beautiful upon approach and is situated near freeways. The bed was comfortable; however, the room is rather small with little space to put our open suitcases. The breakfast was abysmal...tasteless eggs, no bread/bagels/etc., bacon good but greasy. Very disappointing!

We live in the area and had to be put up in a hotel for two weeks when we had home issues. We stayed at a few hotels before landing at Best Western Parkside. The staff was so friendly and helpful. The suite that we were staying in was booked over the weekend, and they worked with us and our insurance to move us to another room for one night, and move us back into our room the next night. They made it as seamless as possible and were incredibly helpful and kind. Breakfast was great every morning. It was always eggs and bacon, pancakes, and pastries. The pool is fun with an indoor/outdoor feature.

Pleasantly surprised by the value and excellent experience at this hotel. Lovely indoor/outdoor pool, lavish full breakfast, personable staff, spacious long corridors and doors to outside and interior corridors. Convenient location.

This is a great motel, in a historic city. The motel is beautiful, and sits on a hill, overlooking the area. They have an indoor outdoor pool that is great. The breakfast served here is great. Friday morning breakfast was very busy, the 2 guys who were working earned every cent they made. They served probably 100 or more people that morning. The food was great, and plentiful. The guys were also very friendly. I highly recommend this location.

The location was easy, room was clean, shower was great! The pool was nice and comfortable. The breakfast was meh, as most breakfasts are anymore, but this more so because the pancake machine was broken. Would have given 5 stars but the wi-fi was not great. Connection kept dropping and since I was there on business this was really dissappointing. Otherwise, the rooms and front office help was fantastic.

Great stay for the price! This Best Western had everything we needed for our stay. I usually stay at another brand, but was pleasantly surprised at how well this experience was! I will be looking at Best Westerns for future stays.

We reserved a king bed suite with Sams Club Travel Agency and were told there were no suites available when we called to confirm the reservation. Apparently, the hotel has no obligation to provide a suite even though its been reserved and Sams Club Travel Agency has not obligation to notify the customer that the room is not available. And, Sams Club Travel Agency won't refund any portion of the room rate until the customer can PROVE that the room reserved wasn't available. It would seem that that would be Sams Club Travel Agency's responsibility once they determine that the room was downgraded.

This is a well located hotel that is affordable and exceeded our expectations with a great staff, large pool, quality breakfast and plenty of room space. We would not hesitate to come back if we were back in the area anytime soon!

This hotel is in a great location just off I-64, making Interstate access very easy when leaving the parking lot. The rooms themselves are large and comfortable. My ground floor room had two doors: one which opened to the parking lot and one which opened to an interior hallway of the hotel. Since there were a few thunderstorms during my stay, having indoor hallway access to the breakfast room and lobby was appreciated, while having a door that allowed me to quickly unload/load my luggage from the car was also welcome. The hotel uses DirectTV, so the thunderstorms during my stay disrupted the signal for a couple of hours. However, the Internet continued to work. The only faults I had were minor. Upon entering the room from the "parking lot" door, the room was very dark and flipping the light switch inside the door didn't seem to turn on any lights. I had to open the curtains a bit to find the lamps, then make my way to them to turn on the lights. The electrical outlets near the sink didn't seem to work when I plugged in my shaver or the iron. Overall, this was a good overnight stay (especially given the thunderstorm and pandemic) and I'd stay here again.

The person at the front desk did not even acknowledge our presence when we stood in front of them. They chose to see right through us and then decided to answer the phone while I was standing there hoping for help. After a few minutes had passed with them still ignoring us and on the call, another person walks in smelling heavy of cigarette smoke. They reluctantly decided to check us in. After a few condescending remarks and questions directed at us, we received the room keycard but only after a through explanation about what not to do with the key. Never in our life we have been treated this poorly at a hotel in this country. This hotel staff showed us why something like a Greenbook was even needed. Let me stop right here before I go into the room smell and breakfast. Never gain in this hotel.

This place was very clean and friendly. The pool was beautiful. I would recommend this place for a family or a group. There were plenty of families there you never heard any of them walking down the hall or in our room. There is plenty of places to eat near by.

Southern hospitality and sass keep my husband laughing …break fast staff was efficient and kind… and the pillows were perfection … it was a long day so it was nice to stop … my husband who has a hard time sleeping slept though alarm

The employees were very friendly, especially the Debbie who worked the front desk. The rooms were larger than most rooms, and VERY clean. The beds were very comfortable. We didn't take advantage of the pool, but it looked great! We also didn't take a dog the breakfast, we slept longer than usual since checkout time wasn't until noon!

Employees friendly, hotel was exceptionally clean! Breakfast was to be expected. Location good! Enjoyed that it had an inside and outside entrance to our room. Only complaint is the beds were very hard and uncomfortable

U can feel the coils in the mattresses so it was impossible to get some sleep! I did not think that still made those type of mattresses any more! If anyone is traveling and looking for a good nights rest steer clear of this place!

I booked this hotel specifically for the indoor/outdoor heated pool. Checked in only to be told pool was totally closed. This is not stated on their website. I would have never of booked a hotel without an indoor pool. The pictures online make this hotel look amazing. When you get there it is much different. A remodeled old hotel that have doors outside that you park in front of. Not at all what I was expecting. The room was clean and breakfast good. The bedding was older and no duvet. Just a blanket in between two sheets. We would not stay there again.

Traveling for the Bourbon Trail... Tanner is the customer service man! I accidentally booked my room for the next night & when I showed up he was very helpful and got me a room for that night! Room was clean, hotel was nice, breakfast was good. Would definitely stay here again if in the area.

Facility was great. Bed linen and towels were better than avg. Bed was comfortable. Because of the rain the manager allow us to extend our stay by one more day. Location was great to visit the road thru the Smoky Mts

The attendant at check in was very nice and friendly. The process was quick and easy. It was like a friend checking us in. Our room was very clean and spacious. The king size bed was very comfortable. We will definitely stay here again!

Always have a clean comfortable room here. We stay here every year on our way to Tennessee. Fairly good hot breakfast as compared to most hotels and is cheaper than Fairfield Inn next door and they don't have hot breakfast.

Older hotel that is well taken care of. I love that if you are on the first floor you can park at your door. And, there is also a door to the interior hallway. Rooms were comfortable and clean. Staff was very pleasant and efficient. Did a good job practicing their social distancing and mask wearing. They even were able to come up with a plan to provide an enjoyable hot breakfast (even if you had to take it back to your room to eat.) I would definitely stay here again when I am in Frankfort. I think you will enjoy your stay.

Nice clean, comfortable room. I really enjoyed my stay and I could park my car right up near my door too! I would like to commend Debbie and Mary at the front desk evenings for the outstanding customer service. They were so friendly and really made me feel at home and attentive to whatever I needed. The night auditor when I checked out at 630am was not so friendly but she wasn't rude either. Thank you for a great stay and I will be back. Definitely recommend!

This is a very attractive and convienent hotel. The rooms are a little dated but were very spacious and clean. Bed was comfortable[very firm which I prefer], but the pillows were too firm.Breakfast was very good especially because they served a hot one [eggs,bacon, and pancakes]if you wanted. The price was competitive for the area.

You will Enjoy your stay, when I travel to Frankfort Kentucky. My family and friends One their Best One in the South! Continue the Great Job at your location! Sincerely yours, Y. Johnson Family Park Forest IL

The room was very clean. In fact, one of the cleanest that I have experienced this year. Because the rooms open directly on to the parking area, it was a bit noise late at night and very early in the morning. That is not the fault of the hotel, however. The property is very well maintained. I know that some other guests have complained about the pool being closed - we are in a pandemic and the rules are constantly shifting. I was very pleased that in contrast to the bag breakfast offered elsewhere, this hotel offered a made to order breakfast that guests could take to their room to eat.

Booked a couple of rooms for the family. Chose this hotel specifically for the pool. No mention online of the pool being closed. I was brought up that omission of the truth is no different than lying. VERY DISAPPOINTED.

This hotel was comfortable to meet our needs although for me the bed was a little too hard. The rate was reasonable, the staff friendly and accommodating. The idea of a choice for breakfast menu was genius. We were able to select items that we wanted and it was ready in the morning. Would stay again if we're in that area.

The room was very nice and spacious. The staff was friendly and helpful. The Grab and Go breakfast was more than enough. And it was within walking distances of a few restaurants. Since I usually travel with my bicycle in the car, I prefer an outdoor entrance to the room. It makes for unloading the car much easier.

My first 2 priorities for a hotel/motel are safety and cleanliness. This location met both of those. I am generally the type that goes for the $60 motel rooms, as I just need to sleep and get up and go. My wife convinced me to spend more and stop here. It was right off the highway and looked nice and safe. Check-in went well. Lobby was clean and the staff was very pleasant. I joked with the guy at the counter about hating to spend $110 for a room when I am used to spending a lot less. His comment was that with those hotels, you may leave with more than what you arrived with. Sometimes true, but I have stayed in some cheaper hotels that were just as clean, safe, and had everything that worked, which brings me to the next point(s) The internet NEVER worked for the 5 devices we tried to connect—we followed the directions, still nothing. Not a deal breaker, but frustrating. The water pressure was awful and the shower head leaked/sprayed so bad that it was hitting the toilet and making the whole floor wet. When I tried to call the front desk, the phone didn't seem to connect at all. Could things have been worse? Absolutely, but these are things that tend to make a stay nicer than others. When I talked with the front desk about the issues in the morning, they offered $15 off the bill. Honestly, I expected more, but I wasn't going to gripe about it any further. Other than the issues mentioned, the bed was comfortable and linens clean, and again, it was a safe area. The room was clean and organized and there weren't any of those half-butt repairs that looked like some minimum waged jack-leg performed; I did appreciate that. They had to alter breakfast due to Covid. There was a check-sheet with different items that we had to turn into the front desk. The next morning we went to the desk and picked it up. It was decent, better than nothing. There was a fair amount of fast-food and other shopping in the vicinity if that is also something you look for. Bottom line, I would stay here again.

They won't allow locals to stay here. Money is money, business is business. If I'm willing to pay just like everyone else, they should allow me to stay here and not cancel when I arrive. I will never stay at another Best Western, this town or not.

The room was clean, the bed was very comfortable, and the shower was hot. I don't eat breakfast but it looked pretty good. The woman at the front desk was friendly and helpful. The hedge outside my room was full of really noisy birds and I thought they would keep me awake but as soon as I closed the door I couldn't even hear them anymore. I would definitely stay again.

Best Western Parkside in Frankfort KY is comfortable & the rooms are clean. Whenever I'm in Frankfort KY I stay at Best Western Parkside. The breakfast is delicious.They have bacon, eggs, cereals, yogurt & fruit.

My husband and I travel frequently to Frankfort, KY. This is one of the absolute best hotels as far as we are concerned. The staff is always so friendly and helpful! Highly recommended and will definitely return when in the area!

Best Western Parkside is a great choice if traveling in the Frankfort area. It is an older hotel but has been kept up so well that it seems like a new property Our room seemed to have been recently updated along with the lobby.We were right by the stairs and expected noise, but it was quiet. It has a large indoor outdoor pool. It is always very clean ,staff are fantastic. Breakfast area is clean and food selection is the same as most hotels with complimentary breakfast. Plenty of free parking, near a commercial area. Have stayed there many time and will continue to when in the area. ** This property is 2 stories and does not have an elevator. The first floor rooms have both an interior and exterior door.

BEST PLACE EVER!! Over the past 25 years, we have frequented this classic motel. From chaperoning students on trips (we are teachers) to bringing our own family as we pass through via interstate travel. Whether we've lived on Kentucky or moved away, we go OUT OF OUR WAY to stay in this beautiful, iconic, always clean, very safe, and extremely friendly location. They no longer make motels like this. Both inside and outside entrances; beautifully renovated; large indoor/ outdoor pool area; and, no matter when we stay, we are consistently met with professionalism and extreme friendliness at the front desk. We've literally traveled the country and out of the country, and this treasure is truly one of our favorite places to stay. A secret place of old where you are met with all the things you miss about businesses in the past...in the good ol' days, the way things used to be, so to speak. If you're looking for that AND a comfortable, clean room, then avoid trying to "make it a little further down the road" to Lexington or Louisville or even Cincinnati. Stay here. You'll be glad you did!! Bravi Tutti to the management!!

The motel was awesome from the staff to the room was great.The breakfast was very good.The pool was nice.I would tell people to stay there.The out side of the motel was kept up nice.The inside of motel was clean.There were places to eat in the area.

Policy which is only known to the manager who is away for the whole day! The staff told me they don't know what to do in case of a late check-out. Then they call the manager who is away for the whole day, it turns out that 1 hour late check-out is half a days charge, two hours late is whole day charge! WTF! Best Western Frankfort, whats up with the shower having to wrestle with to pull it out and make it work!! And whats up with the bathroom sink being outside the bathroom like a cheap motel! Not to mention the lousy excuse for a breakfast! This is not a good hotel trust me!

Location just off the highway is very convenient. Check in was quick and efficient, the room is very spacious and clean. There's a fitness center that requires a key but the pool is always open. Restaurants are nearby and if you want to venture a bit further, non-chain food is available in nearby Midway and Versailles.

Easy to find location right off of Interstate. Excellent breakfast. Roomy rooms with both inside and outside entrance. Staff is very nice and helpful.Great for a one night or more stay. Beautiful looking colonial plantation look.

The fact that I couldn't just book one night was disappointing. They really capitalized off of homecoming in the city. Beds are like twin sized but clean rooms nonetheless. I had no issue with the stay.

Everyone was very friendly and accommodating. The breakfast was delicious and loved that it lasted til 10:00a.m. since I'm a late sleeper! Quiet clean rooms and a pleasantly warm indoor pool open til 11:00p.m.

I was surprised to find that this hotel had no elevator and that the 1st floor rooms open to the outside of the building. This room smelled stale and musty and the bathroom consisted of a toilet and a bathtub with shower. The bathroom vanity and sink were in the rooms entrance and was more a part of the overall room than the bathroom. The breakfast room was small and crowded. The "hot" food was cold.

We booked one night on our way home from a wedding. The desk clerks were excellent, the room clean and the beds comfortable. The breakfast the next day was good as well. Biscuits and gravy, bacon, scrambled eggs as well as the regular breakfast items.

This is the first time I've ever stayed at a Best Western, and it won't be the last. This is a wonderful hotel located close to the Buffalo Trace Distillery in Frankfort, KY. The room (105) was very clean and comfortable. There isn't an elevator so if you have a bad back or can't carry your luggage up the stairs, be sure to request a ground floor room. We loved that there was an internal doorway to the central hallway ... meant we didn't have to walk outside to get to breakfast. This will be a big bonus in the winter or rainy weather. The check-in was fast and everyone we interacted with at the front desk was helpful and very pleasant. If you like walking through antique malls, there's one close by that was interesting. The next time we stop in Frankfort to visit Buffalo Trace, we'll definitely be staying at this Best Western.

The Suites are very spacious, nice, and clean. The bathroom is exceptionally small. Very nice pool area. Close and very convenient to a variety of restaurant, Woodford Reserve, and Buffalo Trace. Breakfast is served every day. Coffee is always available.

This was the first night stay of our Bourbon Trail Trip. Very Close to Buffalo Trace. Very nice breakfast was included. My only complaint was the pancake maker for breakfast. Flat jack more than a flapjack.

Best Western Parkside in Frankfort is our preference there to stay. Clean rooms and extras are what we need for our stays.Madison and her staff are welcoming and helpful.The rooms are comfortable for our needs. Breakfast is very good with a good variety of offerings.

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This was a great hotel for our weekend getaway for our girlfriend trip. The two ladies at the front desk, Darla and Dawn were so helpful in getting us adjoining rooms, and very helpful to us throughout our labor day weekend. Our rooms were very clean, and the breakfast was wonderful. And for a treat there are always fresh cookies in the lobby. When we arrived we were very hungry and they just hit the spot, they also had coffee, too. I was very pleased that they also had decaf coffee. Their pool area was wonderful, and they supplied towels, and there was plenty of chairs. This hotel was very convenient to restaurants and grocery stores.

Stayed 2 nights while enjoying parts of Bourbon Trail. Overall it is a bit dated but it was clean, the staff was friendly and the bed comfortable. We had a suite and it was a ton of space but a ton of empty space! There were 2 rooms - a huge sitting area with tv and huge bedroom. I think 3 King beds could have fit in the bedroom. The bath/toilet/vanity were very standard for a hotel room (dated but clean and working) The main room had a long counter with micro, sink and small coffee maker. There are no amenities included like a dish towel or paper towels etc. so if you get the suite bring whatever you might need. Breakfast was good - even had fresh cut up fruit on our 2nd morning. The pool was great. It is indoor/outdoor and makes for a nice way to relax. Wish we had more time to enjoy it! Cookies in evening were nice touch.

This hotel was amazing. It was extremely clean. Amenities were awesome. Great breakfast with healthy options. Staff was so friendly!!! The gentleman staff was so patient while put worked out an issue with my cc.

Very nice and clean place to stay if traveling through the area. So nice we ended up staying an extra night.Quiet and comfortable.Great hot breakfast both days.Very friendly.Nice pool but not enough time to enjoy it.

Best Western Parkside Inn provided excellent customer service, safe and secure room access, good location and wonderful breakfast. Room was clean and had everything needed for a comfortable stay. There was a small fitness room available. Good advice as to what food options are available.

This is the cleanest hotel that I've stayed in while in Frankfort, and I've stayed in a lot. The staff is extremely friendly & very accommodating to any of your needs or wants. It is conveniently located right off I-64 exit and there are so many restaurants & stores located within the area. I highly recommend you give this hotel a try!

We drove from Texas and chose to stay here. I was concerned at first because of the company beside it, but it was not a problem at all. The reception desk ladies were very friendly and welcoming. The indoor/outdoor connected pool was fun for all of us.

I was so impressed with this hotel. The staff when checking in at midnight was so friendly. I asked for extra pillows and blankets and she was happy to help. Room was clean and comfortable. Breakfast was pretty good. Eggs could use some work, but they were the normal hotel eggs. There's a beautiful pool that allows for indoor and outdoor use. Gym looked clean. Best part when staying with a group... just down the hallway is a bathroom for multiple people! I know it's there for the pool but you don't have to wait for your friend to be done showering or worry about using the bathroom with everyone else in the room. I really loved this and because of that, 5 star!!

Hotel is easily accessible. We chose this location because of the proximity to the various attractions we planned to visit. Staff was friendly and helpful. Room was clean and well maintained. Lots of restaurants and shopping nearby.

Having an indoor outdoor pool is a nice added attraction. Breakfast was good, the staff at the front desk was very cool. We got there a little early and they've made sure we had rooms to get into. Not all the hotels on the trip were so accommodating. I would recommend this place and would stay here again

Welcomed on arrival by Brandon at the front desk! He made check-in quick and easy and was very helpful with all our questions. Room was quiet and clean. Nice breakfast area with standard fare to eat. Easy access to interstate.

This place was close to everything we went to The greeter at night was like a bright sunshine happy person she told us about the stay the rewards near by places. after a long drive she was like a pick me up person Enjoyed this place will stay again

Right after July 4th is a hot time to be traveling by motorcycle. But we were. Since it was so hot and humid, we decided to find a place to spend the night. I called and Brandon at the front desk went out of his way to make us feel welcome. The room was clean. Beds firm. Plenty of room at a great price.

They run sex trafficking sting operations out of the hotel, in the room right next door to ours. We stayed here for family weekend at Stewart Home school as we have for many years. We take small children and get joining rooms because we must care for our family member with down syndrome as he stays in the hotel. During our recent stay the hotel was running a sting operation with police where they were inviting sexual predators to the hotel to a room and arresting them. we had three children under the age of 10 witness this. In one case someone was loudly banging on our door. Hotel ownership/management allowing a sex tracking sting operation during a sold out weekend is unacceptable. I highly recommend you take your business elsewhere as we will be from now on.

We had 10 of us staying here in 3 rooms all on the 2nd floor. The rooms were much bigger than I had expected and very clean. The bathroom and sink area were in excellent condition. The pool was absolutely fabulous! The breakfast hours are longer than most and that is a big help to those of us that don't rise early. The food was excellent and plenty of choices. The staff was very accommodating and eager to help however they could.

We enjoyed our recent stay in Frankfort. Room and bed were comfortable. Complementary breakfast was fresh and hot. We enjoyed the indoor/outdoor pool. Will stay here again next time we are in the area.

We were there the weekend of June 14-16 for our Annual Kentucky Open Breed Horse Show. We stayed at Best Western for the weekend. The staff was wonderful, our rooms were very clean, beds comfortable, and the breakfast was amazing! The best breakfast I have ever had in a hotel! The bacon was delicious!

The hotel is really beautiful and even the rooms smelled good! The staff was friendly and made easy conversation. There is no elevator on the premise, so during check-in she offered us a ground level room. It was very thoughtful! Only issue we had was with the sink: it didn't drain very well. Very minor issue!

Tiara was so accommodating as the Desk Clerk at Check-In and worked with my wife and I to help us get the best deal and wonderful rooms that were perfect for our stay. Other Hotels in the area were more expensive but this one was very clean inside and out. We're planning to stay here again when we come to Lexington for any conferences or just for pleasure.

Stayed here for the Kentucky Derby weekend and it provided a great location convenient to everything we were doing. As previously stated, the hotel is a bit dated but it was spotless and very reasonably priced for derby weekend so it was a great choice. We were very close to several locations we visited. Check-in was very efficient and friendly. We'll definitely stay again when in town!

Great deal. Place was very clean. A little dated, but very well kept. Plenty of amenities near by. Staff was very friendly and helpful. Great location for the Bourbon Trail. We would definitely stay again in the future.

Visited this hotel for the 145th Kentucky Derby with my family. Rooms were clean and the staff was friendly. My only issue was a lack of an elevator to the second floor. While I am capable of carrying my bags I am sure other guests struggle.

I have stayed at this hotel often over the years for business. It hasn't progressed much over that time. Maybe it was because I stayed at another BW last night in Morehead, KY (Eagle Inn) and it was excellent; 50" TV, premium channels, clean rooms. This Frankfort property is average at best, and certainly not worth price they now charge. Rooms are clean but dated. Small tv, and they have cable, but only about 8 channels work, I cannot even watch a playoff basketball game sitting here with nothing to do...asked the front desk about it and they said it is always like that. Also, don't have hypoallergenic pillows available for someone with down-fill allergies. I will give one positive, the staff is very friendly and helpful.

Everyone here was very helpful as far as getting us in a handicapped room, since I don't walk and stand the best! The room rate was very reasonable and beds were comfy!! A huge plus although not diabetic friendly were there double chocolate chocolate chip cookies right out of the oven!! Smell alone is worth the trip!!

We stayed at the Parkside on Easter Sunday night. We got to the hotel & were exhausted after traveling in a Uhaul all day. The young lady at the desk was so extremely friendly. She got us our room & the room was spotless. Granted the hotel is an older hotel but it was well worth the price we paid (booked directly online with Best Western). I slept like a baby with no complaints. The breakfast was a good, hot, hearty breakfast. Our room — 1st floor had an outside door & an inside corridor door. I am not sure if all the rooms are that way or not. Thank you for a wonderful stay!

I was very impressed. Very good location, easy to get to with nearby restaurants and shopping. Parking was easy. Rooms and lobby were clean and nicely decorated. Beds were comfie. Walls were not thin, sound drowned out pretty nicely - we got a good night's sleep. Staff were all very friendly. Breakfast was above average. I would most definitely stay here again.

The Hotel is VERY Clean. The Breakfast room was spotless. The continental breakfast excellent. The room was clean in great shape and well lite. THE BEST PART WAS THE SUPER NICE STAFF. When we are in Frankfort again this will be our place to stay.

Check in was a great experience. The lady at the front desk was very friendly and quick to get us checked in. She let us know about the free continental breakfast (which was really good) and warm cookies from 6-8pm (which were good). Hotel is older but has been remodeled and was in good shape. Would definitely stay here again. It's also in a good location with shopping close by and Starbucks across the street.

I stayed one night here with my dad. Room was very clean and comfortable. Hotel was easy to access from I64 and conveniently located to restaurants and shopping. The lower level has outside corridors, which is a problem for some people and a convenience for others. We were on the second floor so that was a non-issue. Our room did not have a remote for the TV. The front desk immediately provided a replacement upon notification and offered a visit to the room if the replacement did not function properly. This was a nice, affordable hotel, desk staff was friendly and we would definitely stay again if in the area.

The location is easy to get to. The hotel looks gorgeous on the outside. The rooms are very clean on the inside. The hotel itself is also very clean. The staff at the front desk is very friendly. The room service crew is very friendly and great at keeping the rooms clean. I would highly recommend staying at this hotel.

Stayed here for a conference my hubby was attending. Oh how I wish we would have gotten a different place to stay, but the other nearby hotel had sold out for our dates. Anyway, not sure how this hotel got such good ratings here, I'm thinking many must be fake, there's no other explanation. Our room was on the bottom floor, there are two doors leading into the room. One from where you park your car and one that leads to the interior of the hotel, so you have to make sure both doors are locked to your room, never stayed somewhere like this before. The noise from outside is clearly heard. Every car or truck that comes through, you will hear it. Also, there's a train that runs through that you hear every night. Since there are two doors to the room, you also get the added benefit of kids running through the halls and doors slamming on both ends. The worst part of my experience was the beds. They are not level. You feel like you are going to roll out of bed. I checked to make sure the bed was sitting properly on its supports and it was, so basically the mattresses are sunk in on the sides and cause unevenness. The pillows, there are 3 on each double bed, and yes, you will need all 3 just for one person because one by itself will not be enough. They feel like a soft lumpy hot mess, no support whatsoever. The breakfast was the same everyday. It would have been nice to see a change. The food was mediocre at best. The plumbing is slow to drain, taking a shower, the water pools around your feet as it starts filling up in the tub. The toilet has little pressure, so we had to go down and get a plunger to unclog it the first day. Solved this the rest of the stay by using the hotel toilet near the lobby when having to take a deuce. Now for the positives, the room was fairly clean. The people that worked here were friendly.

The breakfast dining area closed a little too early for us. There were several people still at breakfast when it was time to close. There were many people that want to talk to each other over the meal. It was a good atmosphere.

We checked in late after a ridiculously long day and in a state of utter exhaustion. Sarah at the front desk took great care of us, getting us checked in quickly and offering a warm smile and sympathetic ear. She was very much appreciated after a demoralizing day at the Capitol. We weren't really able to enjoy our room since we had to leave early the next morning, but it seemed to be pleasantly appointed. The bed was comfortable, but was supplied with the small, over-soft pillows that don't provide enough support that so many hotels seem to be going to lately. We slept well once we were able to get situated, though, albeit not long enough. This Best Western is an old-style, somewhat dated hotel, but was a comfortable, affordable place to stay with outstanding service. We'd recommend.

This hotel was clean, friendly service, nice pool. Room was clean, nice size, large tv, beds were just a tad bit hard but it didn't interfere with my quality of sleep. One thing that I found was odd, there wasn't any bedding that was thicker than just a normal hotel blanket. No comforter - just another sheet on top of a thin blanket. Bring a blanket with you! Breakfast was satisfactory, everything well stocked - no made to order omelets like mentioned on website. Great location!!!! Close to shopping and restaurants and DoorDash delivers to the hotel! :)

great reception and room, good cable selection and nice older property, felt like I was in Kentucky, girls at desk were great, treated like a Rewards member should be, others take note. above average breakfast, you cannot go wrong here

Very nice large room, comfortable bed and delicious breakfast. The pool is large and well lit although we didn't use it. Nicely decorated and good location, good parking near good roads and shopping. Elevator would be nice but we will still be coming here again. Maintenance issue bathroom sink barely drained.

Very clean lobby and room. New sheets and bed cover. Quite room. Large meeting room and the employees are wonderful to work with. The coffee was to die for. Best I have ever had in a hotel. Breakfast was very good and nice selection.

Comfortable surroundings, nice indoor pool, and a very nice staff. We had a training in one of the hotel conference rooms the next day, which was very convenient. I enjoyed catching up on some work in the comfort of my hotel room.

After a long week on the road heading home, we stopped here late at night. The staff was very friendly and professional. Room was clean and comfortable. Great breakfast options. Was hoping for a hot tub but there was only option for indoor pool. Would stay here again!

Recently stayed overnight for bad weather and was pleasantly surprised. Big rooms, indoor pool, nice breakfast in the morn, excellent WiFi and friendly staff. Very close to the Interstate and restaurants nearby. Highly recommended!

Hotel check in was super easy. The hotel was slow so we were able to choose a room location. The rooms themselves are a little dated, however, they were roomy and clean, and for the price, I have no complaints! Breakfast is served in the morning and is decent, as far as hotel breakfasts go. A plus is there was no morning rush. The coffee was very good and is available 24/7! This is a great location, right off the freeway. We will stay again when we are in town.

We had a very pleasant stay and enjoyed the room and amenities. Thank you for accommodating our special needs. The beds seemed stiff and bouncy, however once we settled in, they felt amazing and we slept very nicely.

Darla at the front desk was a delight to talk to. She was very friendly and welcoming towards us. It was a long two days of traveling and we were tired, crabby, exhausted. She put a smile on our face when we were done checking in. The rooms are very big and beautiful.Thanks Darla

Clean, comfortable room with a nice breakfast spread in a warm, friendly environment. Cozy fireplace in the beautifully decorated lobby. Very well kept and maintained facility. Nice swimming pool too! Would definitely recommend.

A girl IN UNIFORM was outside in the PARKING LOT smoking “weed” as these young kids call it nowadays. But it was just so disrespectful on the hotels part to allow this. And you say you are a “NON SMOKING” Facility. But yet your own employee is outside in the parking lot doing drugs??????? I'd rather pay 200 a night than to come back to this hotel. RIDICULOUS. I walked by thinking it was a cigarette at first then I caught a whiff of the smell and knew it wasn't just a “cigarette”

The blonde girl was doing everything by herself while the black girl just sat there or stood there looking like she hated life. Get people in here to work!!!! Never offered to help, when she clearly seen other people waiting to check in. The room was clean and nice. But the staff just makes the hotel look bad. Not the first encounter of this happening!

Toured the Buffalo Trace distillery,the State Capitol building,very scenic area.Best Western is a very convenient place to rest and the staff,the room,over all is a great get away.Highly recommend especially in the fall.

clean and cheap. Good location in Frankfort as it is located right off the exit. Better than the highest priced motel next door. Breakfast is good and the weight/workout room will suffice for your needs.

The lady at the front desk was very helpful and friendly. The room was clean. Just the pillows need help. There small for a king size bed. The rooms on the first floor in front have a front door and a back door that opens into the interior hallway......

The hotel is conveniently across from a small shopping mall. The staff was pleasant. The breakfast was great. They know how to make biscuits! One issue is the internet. It is horrible. I could not keep a connection.

The beds were very uncomfortable it was hard to sleep luckily we only stayed two nights, and wasn't a long drive. The Manger was really nice and friendly and helpful. But the front desk workers it seemed like they didnt know what they were doing when they checked us in, because they didnt communicate well with us on our payment / Bill, which left us worried our whole stay.. We had problems with checking in but not at check out. It was close to a lot of things we liked which was nice. I don't think we would stay here again. It wasn't a terrible stay, it was clean and good for what we had to do.

Very nice property .Staff very courteous and helpful. Breakfast hot and good selection. Convenient to highways and attractions. Shoping across the street. Only drawback is on elevators. If climbing stairs bothers you, request ground floor. I have a bad hip and would have requested ground level had I known at time of reservation.

I haven't stayed at a Best Western for several decades, so I didn't know what to expect. We were pleasantly surprised. The staff were helpful and friendly (Chasity). The room was spotless and comfortable and well refreshed each day. In-house breakfast was even good.

Wonderful hotel. Rooms large and spacious, tastefully decorated. Excellent beds and linens. Room spotless clean. Love that you have exterior doors you can park in front of. Also interior door to hallways. Found grounds to be nicely manicured, well lit and very safe. Staff was well trained and polite. Answered all questions with a smile, were quick to see you were given a room that suited your needs. I wish all my hotel stays were this pleasant. Will be back.

Was happy to see the hotel was very clean, beds were comfortable and noise was minimal. I've read multiple complaints about noise, of which we didn't experience. Breakfast was good for a free hotel breakfast. Hotel is located in a good area. Would stay again.

Great value and staff. The room was very clean and bed was comfortable. The breakfast was fresh and filled continually. Very friendly staff that called to make sure we got settled in ok! The internet service was easy to maneuver too!

You'll like this hotel the minute you see it. Situated on a small hill, the building is white and built to fit right in with area horse farms. The floor plan is a wide V with reception, and breakfast room in the center of the V making everything conveniently located. There is a nice pool with a central glass wall (open in the center) that makes the pool both an inside as well as an outside pool. The rooms are clean and the beds comfortable. When we were there the hotel was quiet although judging from the parking lot there were many guests present.

Good parking. Easy check in. Friendly and helpful staff. Full breakfast. Good towels. Quiet, clean. Convenient to shopping. Rewards program. What more could we ask? We always stay here when we visit our son and family.

Because of bad experiences with BW, I was reluctant to advance book with this hotel. However, this hotel was very nice and the savings from other choices were substantial. The rooms were large & comfortable, the internet good, & breakfast very good. Only one thing, there was no elevator that I saw.

This motel was a mixed bag. First the good: 1. Room was clean and beds were comfortable. AC worked fine. 2. They furnished a set of ear plugs, but we had no problem with the noise. 3. Staff was very friendly. 4. Breakfast was great. Only motel that I can recall that had bacon (which tasted good, don't think it was microwaved), sausage, and real, fried eggs. Other options available as well. 5. Motel was in a nice location. Now the not so good: 1. All the carts we found had at least one flat tire. We had a room on the second floor and there is no elevator. There is a long ramp at the back of the motel to get get to the second floor without using steps. It took three of us to push/pull the cart with the flat tire up the ramp and we were pretty tired at the end of it. Note: We didn't realize the cart we used had a flat tire until the cart was fully loaded and being pushed. We decided to carry our bags back to the car the next morning. 2. There is a neat indoor/outdoor pool. However, the water was freezing, there was no water that we could seeing circulating through the pool, and there were lots of bugs/insects in the pool. Seemed to need a good cleaning. 3. There were no comforters/bedspreads on the beds. 4. The shower head didn't adjust well. My short daughter had to stand in the back of the shower because the head would not bend downward to spray the water straight down. She has long, thick hair, and it took her a while to wash and rinse her hair. 5. There was a large, live spider on the wall in the room. 6. The room had double beds and not queen beds. The room description stated double beds, so my fault. We had four on our trip, and try to always get queen beds, so this would be a negative for me if I were looking to return to Lexington.

The staff were helpful and friendly, The rooms were clean. The beds needed to be more omfortable. tThe hotel offers a great hot breakfast bar. I really enjoy the goodie bag that I recieve as a rewards member each time that I stay at a Best Western Hotel.

booked 6 months in advance, wrong room, loud room, no coffee at breakfast, ear plugs at bedside provided. febreeze is not enough, please take it away from the staff too much is especially nauseating, inside and outside doors?

Never had any problems at this hotel. Always clean, quiet, great breakfast, close to restaurants and business. Always great staff and the value is good for the amount spent. Great amenities and relaxing atmosphere. Will be back.

Clean, friendly, accommodating -- rooms are larger than average with free wi-fi, fresh hot breakfast every day. Conviently located with access to shopping, grocery, downtown, restaurants, and the interstate.

The staff was excellent and very welcoming. The room was clean and comfortable. There was a nice breakfast prepared the next morning with plenty of selections for us to choose from. If we stop in the area again, we will stay here. They provided ear plugs for traffic noise, but we did not hear any traffic or have any complaints.

I stay in Frankfort quite often. This is my home away from home. The staff is very nice and friendly. The rooms are clean, and breakfast is very good. This is an older hotel, but it has been kept up very well. Recent renovations to the rooms, and lobby. Located close to several places to eat.

Check in was pleasant and quick. Our room was on the first floor which opened to the parking area as well as the interior corridor and made unloading luggage easy. The room was clean, quiet and spacious. The breakfast was as expected with a number of choices. We would stay here again if we were in the area.

We checked in early Friday afternoon for a weekend of real estate shopping and business, we were amazed by the library, we had booked a King Suite with a Sofa Bed, they placed us in room #150 we had a little difficulty finding the room at first, because a lot of the rooms on the first floor in this hotel have an exterior entrance and we got confused with numbers, we went inside and to our surprise we found we had passed it several times walking through, and we noticed that it only has an interior entrance. The room itself was AMAZING, giant suite, its basically a 1 bed, 1 bath apartment without a kitchen or appliances. The space was perfect and comfortable, the breakfast was alright, needs improvement on that, the pool temp was good and was nice for those who want to swim laps in the pool, prices are reasonable, its a great hotel and I recommend it for those in the area who need a place to stay!

On a little two-day tour of horse country, we got off the highway and the first motel we saw was the Parkside Best Western. We checked in and found the rooms very nice. There are essentially 4 things that we care about when we rent a room. First, the beds must be comfortable and have nice linens, including multiple pillows. Second, there must bea coffee pot, a fridge, and a microwave. Third, the TV and WIFI must be easy to use and reliable. Fourth, there must be a decent shower with quick hot water. If there is a good breakfast, that's a plus. The Parkside checked all our boxes. In addition, the front desk staff were very effivient and friendly. All in all, a very pleasant stay. The price, especially with a AAA discount was good, too. Recommend.

I am giving 3 stars solid. We paid under $90 for the night. The grounds were clean. The pool was clean. However our room smelled a bit smoky & mild air fresheners/neutralizers had been placed to mask the smell. The ac rattled a bit throughout the night and there was some road noise. I was traveling alone so I wasn't comfortable using ear plugs. We had to drive or walk quite a distance to the pool. I didn't mind the walk but someone with young kids or older people would be inconvenienced. We weren't told this ahead of time. Breakfast was good but the space was just too small for the crowd. I would stay again but I would be choosy about the room location and air quality in the room. I was up a lot and had a 4 hour drive the next morning. Yawn. Thankfully for $90 or so I wasn't too upset!

We drive a few times a year from Virginia to Missouri. We usually break the trip in two. We've passed this lovely looking hotel many times and finally stayed. It is really well maintained, exceptionally clean. Great breakfast. Perfect for what it is. Will certainly return.

We have visited here for the past several years while visiting family. Management and staff always looking to improve. Clean, hospitable, great breakfasts. Would not want to stay any where else. Conveniently located.

We stayed at this hotel for a week and we will be back! This hotel has clean-well lit-great parking, located right off the highway by train tracks, had complimentary ear plugs for those who are lighter sleepers. A large breakfast with lots of variety and plenty of seating. Afternoon cookies are also served in the lobby which was a hit for all ages. If there was no coffee in the afternoon, the front desk was eager to run and make fresh for us. The lobby, indoor/outdoor pool, and fitness room were all clean, and if you need something to do you can ask the staff! Each day we would ask about things to do and they would all share different local restaurants, fun activities, and things you may not see in a travelers guide. If you want food delivered to the hotel- they have a list at the front desk! We have stayed in many places, but this place has the best staff, atmosphere, and personality! This team goes above and beyond to make sure everyone is taken care of. It was a great experience and we can't wait to stay again!

We made this our base camp so to speak for our Bourbon Trail tour. Room (suite) had a separate seating area. Both that and the bedroom part was very spacious. Unfortunately the furniture was not comfortable. We ended up going down to the lobby to sit at night while checking email...The breakfast had a lot to choose from and was refilled promptly. The hotel in general just kinda looked worn. Needs to be updated. Staff and service was good.

This hotel was very misleading in its reviews. Desk clerk was rude and patronizing from the beginning of our conversation. The lobby needed to be cleaned. It was minimal in being maintained. It was early evening and we are older clients so we accepted a 2 bed room with the assurance it was a well cared for nice room. Upon opening the door, the room smelled and was old neglected in appearance. We went straight back to the desk and cancelled the room after being told that was the only open room. We are still waiting for our refund and we are disappointed in this BW hotel. We had just stayed at two different BWs that week while on vacation without complaint! We checked into the Hampton Inn in Frankfort and it was a very pleasant stay. Thumbs down for BW parkside!

BW Parkside Inn is conveniently located off I-64 on the outskirts of Frankfort, but very convenient to restaurants, etc. Good for budget-minded folks who want a clean, comfortable room and bed, complimentary breakfast and wifi and a feeling of security. The first floor rooms are motel-style, drive up with exterior doors while the second floor rooms are accessed by an interior corridor. We found it very convenient to park our car near an entry and stairway (secured entry with hotel room key card) closest to our room. Breakfast was a good choice of typical fare for a complimentary breakfast and included scrambled eggs, bacon, sausage and made to order waffles. Nice, courteous staff and very efficient late-night check-in. Note: this hotel provided earplugs in the room along with a note that indicated that highway and train noise might be disturbing to some (we didn't use them or hear a thing.)

Our room was great! The entire first floor had doors that opened directly to the parking lot as well as an inside door to the hotel lobby. This made for the quiet, restful night. We never heard a door slam.Our room was extremely clean and comfortable. The staff were pleasant and helpful. We were not traveling with children, but noticed many kids and parents enjoying the large indoor/outdoor pool. We did not have time to use the fitness room, but it is open 24/7. The complimentary breakfast was well-stocked. Cookies are served from 6pm to 8pm. They smelled delicious. There are handicap accessible rooms on all floors.

Stayed five nights here during my annual Kentucky Derby trip. Good value on the price of $631 for the five nights. Generally hotels jack up their prices during this week. Motel is conveniently located near an interstate. Though close to an interstate highway, it is pretty quiet. It is a few miles from downtown Frankfort, but still close to a strip mall and restaurants. Room had the standard mini fridge, microwave, iron and ironing board. All appliances were in good working order. They offer the standard breakfast of eggs, meat, cereal, juice and fruit. Nothing outstanding, but good enough to get one started for the day. Room was clean and beds were comfortable. Pillows were a bit on the thin side, but not a big deal. I would stay here again.

Very attractive hotel, and absolutely a great staff. Room rate was too high though. The breakfast was very good, and had plenty of items; well-prepared. The rooms were very nice, and the hotel had many amenities, including an indoor-outdoor pool.

On a golfing trip we stayed at this hotel. Excellent service, great rooms and a very good complimentary breakfast. Also, I forgot my hanging clothes in the room. I called the hotel and the staff mailed my clothes to me in Michigan. Great services, above and beyond....

My spouse and I were visiting the Kentucky Horse Park for the first time to go to the Land Rover 3 Day Event, one of the top 3 in the world. Even though I made these reservations in October 2017, a full 6 months ahead of time, Best Western managed to screw it up!!! When I made the reservations for a king room, I got a confirmation for a king room. When you're traveling with your spouse for a romantic get away, who wants double beds???? When we walked into the room, I was flabbergasted to see 2 double beds! I immediately called the front desk and explained I had a physical paper printout stating king room and my confirmation number. Rachel, who I spoke to, kept saying when the online reservation came through, it did not state a specific room and "there was nothing in the change log" indicating a change. So either the hotel was lying or there's some serious issues with the Best Western reservation system. Because the hotel was full, we had to keep the room. I did explain this at check out and we got 500 points on our rewards account. That's a moot point because we will NEVER EVER stay at a Best Western again. They have lost my trust in this company. Oh yeah, also one of the beds was dangerous. The mattress was on some rickety frame and actually tipped to the side when my spouse was getting out. We are Marriott rewards members and will be staying exclusively at Marriott properties from now on. GOODBYE BEST WESTERN!!!

We went to Kentucky to enjoy some bourbon tastings and we had a blast! Southern Hospitality is wonderful. We met many wonderful people and the Parkside Inn was no exception. We loved the place, great room (we had a suite and it was huge), great location and a wonderful breakfast that's included in your room rate. We hope to get back and visit again soon..

Older hotel but fairly well maintained. The biggest problem was the breakfast area which is entirely TOO SMALL for the number of guests who meet there for breakfast. Extremely noisy and not enough room to move around without spilling something. Replenishment of the breakfast items did not meet the demand of so many guests. I believe the Fire Marshall would have occupancy issues with this area. Due to this hotel being by some railroad tracks, ear plugs are provided in the rooms. We only heard one train come by and it was far enough to just barely notice.

This motel is set on a hillside on a large site with a grassed area surrounding the motel. ( why no chairs and tables for the guests to sit outside year round? ) Two floors with drive up on the 1st floor. Standard rooms are good, suites have large living area with separate bedrooms and working area, well worth the extra.No drive up for suites which is strange.Breakfast is good standard, but big plus for this motel the pool area. Large impressive pool ( one of the best indoor ) and pool continues outdoor seasonal. One of the warmest pools around. Again why no furniture in the outside area before outdoor pool available? Reception very helpful and a good value stay for the price

We were headed home so this was our last stop and we were not disappointed they only had one room left, very clean large room on first floor with a door to the parking lot and another to the hallway for easy access to the front desk and breakfast, which was well presented with fruit and other hot items.

We stayed here one year ago on our annual anniversary trip, so we came back to this property again. We had a pleasant visit but noticed they upgraded the breakfast from a continental offering to a full hot breakfast bar with eggs, bacon, sausage and gravy. It was a good upgrade over last year a d will return in a few weeks with our daughter in her graduation trip.

Me and my cousin visited here for a weekend getaway. The staff was pleasant, and the place was beautiful. The only problem i had was the pool not being open later. There isn't a life guard at all, so why cant grown adults swim late at night.

The hotel was beautiful, great location. Hotel staff was nice, The room was what you would expect from a hotel room. There were 2 exits to my room, so I could hear people in the hallway, and people outside, which is also to be expected, but the hotel provided ear plugs. The bed wasn't very comfortable.

Stayed here for one night while traveling through the area for work. Check in was quick and the front desk worker was really friendly. Rooms had both interior doors to the common hallways and exterior doors to the outside which was nice for a quick and easy offloading of luggage. The room was quite and they even provided ear plugs if needed, though I never used them. Bathroom was clean though a bit cramped. The room itself was spacious and housekeeping did a great job on the room. The beds were comfy and so was the bedding. Breakfast was a selection of hot and cold items, plenty of options and well stocked. I would stay here again. Though not located in the center of town it was easy access on and off the freeway.

The hotel is clean, and the staff is courteous and professional. I was greeted by a very professional young lady (sorry, I forgot her name, brook maybe )....She made great recommendations about dinner choices close to the hotel. Madison, Manager is wonderful as well. The Rooms are spacious and nicely appointed.

Going to Ft. Meade, MD for Christmas stayed going up and coming home at 2 very nice BW's. Always stay at BW's. Best for the money and very nice staff. Love their breakfast, makes it so easy to get a good meal before getting back on the road.

Wonderful staff that goes out of their way to assist and serve. Very pleasant stay with a group of high school students. We were tax exempt and the new desk manager couldn't get state tax removed, but her supervisor came in to fix it while we were eating breakfast. We were on the road with no delay in departure. Very nice people, pristine rooms, wonderful service.

This hotel is very nice. Located close to interstate access. Breakfast is top notch. Would stay here anytime I travel without even having to think about it. Reasonable rates. Staff are very friendly and accommodating.

Stayed here while traveling for work. Very clean, up to date rooms. Breakfast was fresh and had plenty to choose from. Nice indoor pool. Location was great and is close to EKU. I will definitely be staying here again.

I always stay here when going to training at the KACO Building. It is close and clean and comfortable. I have grown reliable on the staff to meet my needs. I wanted a hair cut and went across the road to Planet Salon. I wanted to go shopping and went across the road to TJ Maxx and Kohl's and Ulta and Pier 1. I wanted to go eat and I went to the Cattleman's, the Waffle House, and Zaxby's all located right there close to the hotel. I was where I wanted to be and had access to everything I wanted to have access to. This is the place to stay.

This motel was extremely convenient to meeting locations and restaurants. The room was comfortable and clean. TV Stations were very good. The only issue I see was the breakfast offered was really not very good.

We were greeted by 2 young people who were very nice ! The building is older , but rooms are bigger ! Lots of counter space in bathroom . Breakfast was the usual fare . I highly recommend this hotel . Right on the highway too

Very nice place to stay. We will stay again. Beautiful view, really nice rooms. Desk clerk was a wonderful person and was from our hometown. We come here quite often so we will be back to stay. I hope to try the breakfast buffet next time.

This hotel is in a great location with shopping, restaurants, convenient stores, etc. The staff (check-in & out) were friendly. The room was spacious & very clean. The breakfast was good. I would stay here again.

Staff is very helpful and friendly. Room was very large and extremely clean. Breakfast was absolutely delicious. Bed was very comfortable. Would highly recommend this Inn and will stay there again when we are visiting family again

This hotel is quietly located directly off of the I64 exit. The room was insulated from traffic noise and the room temperature control is excellent. I would recommend this to anyone travelling to Franfort, KY for family or business purposes.

This place is clean, comfortable and inexpensive! The employees make you feel welcome and comfortable. They go above and beyond what is expected to make sure you want to come back for your next stay. The Internet is good. The breakfast bar is always clean and fresh. And the location is convenient. The downstairs rooms have two doors., you can pull in right in front of your door for easy loading and unloading.

I have been staying at this hotel for nearly twenty years. In the past year I have had two significant issues with one employee that had ensured I will never stay here again. I work for a County Health Department and we complete our reservations online and pay with our credit card. For whatever reason, this employee demands a credit card verification and states we didn't pay. I had to track down my finance person and have them resend information before I was allowed to check in. I want to state, this had happened at other hotels and they have allowed me to check in and out finance people would allow us to fax in the morning when my work opened. This treatment was unnecessary, unprofessional, and rude. On another occasion, I was not allowed to check in because I didn't have a personal credit card. I explained my wallet had been stolen and I didn't have a replacement. They told me I had to produce one should I rent a pay per view movie or something. I assured them I would not and even offered to give cash so I could get checked in. They refused. They were only satisfied when another person loaned me their credit card to put a dollar charge on it. Again, unnecessary, unprofessional, and rude. As a customer, I don't expect a lot. Give me my room and leave me alone. Don't give me attitude, don't lie to me, and don't treat me like garbage because I am the only female there. Yes, I said it- my being a female had a part. I personally watched this staff person dawn over all the men who checked in while I was treated like I had spit in his face. I will never stay at this establishment again. Furthermore, I will never stay at a Best Western again. I may be just one person, but my money will be spent elsewhere.

I wasn't expecting much, but the whole experience could not have been better. Well, a properly adjusted TV would have been nice, but that is the least important detail. I watched TV on my computer. NBD!

Same day reservation when we decided to add Frankfort to our state capitols to visit on this trip. The hotel is pretty at night, desk clerk was helpful and friendly. Room was nice, an outside and inside hall entrance on main level. Unfortunately no parking close to it after we went for a late dinner. Lovely pool, but it was way too cold for us to enjoy-seems a waste to heat it at all if not warm enough for people to use it. Nice fitness room. Nice breakfast. Cookies when we arrived.

Beds are small and the room did not have enough towels, especially if more than 1 person was staying in the room. No trash bags were to be found for garbage. The location of the hotel is great and right off the interstate and the price range is a good value. Hotel does not have an elevator so you have to pack your bags up the stairs if you are on 2nd floor.

We booked this hotel for one night due to location and price. The location was great as we planned to explore some distilleries, which are right down the road. The price was great but with that price of course comes the hotel and service that you expect in that price range. The bottom floor is more of a motel with doors opening into parking. We were on the second floor and there is no elevator. The room seemed clean but smelled like an old motel. The folks behind the desk were fine and efficient. The reason I am giving his hotel "average" marks is because of our horrible breakfast experience. We went down to the breakfast room 30 minutes before breakfast was to end. There were no forks. There was no pancake batter to make your own waffles. There was ONE hardboiled egg in the little fridge. The hot food was all just about empty and one was completely empty - it might have had some sort of eggs in it??? There was no worker to ask for anything. I actually went in the back room and found the worker and asked for cups to get coffee, which she said she would get. After a while of not appearing I went back to look for her again and found her coming out with some cups. With cup in hand finally I went to the air pot and guess what, no coffee. We gave up at that point and went across the street to Starbucks and got coffee and something to eat. Why even offer breakfast? There is a Marriott right next door. Pay a little more and stay there instead.

I generally stay at a Hampton Inn or Comfort Inn. This is a great hotel . Generally stay on top floor . This is a 2 floor hotel with no elevator. I stayed on the 1st floor which there were 2 ways to enter the room . Pull up to the front of your room in your car or enter from the hall. The room was larger than a Hampton or Comfort the bed & pillows were great. The breakfast was like the Hampton or Comfort.

Only missing was a shuttle. Great staff and location. Clean. Close to Bourbon trail and gave good advice on places to eat in town. Would definitely stay here again. Breakfast was on time and very good.

Our reservations for specific rooms made months ahead of time were not honored. Hotel management filled one of the adjoining rooms reserved for us. We ended up on the second floor with NO ELEVATOR. Not a good experience.

Beautifully decorated hotel. Rooms were spacious and clean. Front staff was very friendly and curteous. Convienent to resturants and shopping. Breakfast was the usual free fare for chain hotel. Would definitely recommend this hotel!

We chose this hotel over our usual choice, because it offered the same amenities at a better value for the time we booked. The room was comfortable and we experienced no problems. My husband appreciated the motel aspect of being able to unload our belongings outside the door of our room rather than lugging them through a lobby and up an elevator of a hotel.

check in was good they had room for us since we were denied a room at another best western and had to find this place and this was a lot better looking and secure than the one we had booked and they overbooked so this place by far a better place to stay

Room and common areas were clean, comfortable and well-furnished. Staff was friendly and very helpful. Wide variety of breakfast items. Great location right next to I-64. Bed was comfy. I'd definitely stay there again.

My wife and I stayed one night and thought it was a very nice hotel. Everything was clean and functional, the staff were very helpful and friendly. Our toilet had a leaky flapper but other than that, it was excellent. Breakfast was very good and even the coffee was good!

All the people were nice & helpful. We felt safe. It wasn't far from a lot of tourist attractions so we stayed here. The other hotels that were closer to things were all expensive. I liked the fact that we had 2 doors to our room; one from the outside & one interior.

As always we had a great stay at another Best Western. This is the only hotel service we use now. Rooms are always clean and the staff is always great. Thank you again to Best Western and staff for another great stay.

unique with outside and inside room doors quieter than most and a little off road. the pool seems to be main attraction,god only knows why unless heat the water for cool days. the free breakfast can become a bit old, after a few mornings of free breakfast, we were ready to buy breakfast of our choice

I stayed here for work recently and was impressed by the staff. The girl that checked me in was nice but i can't remember her name. Sara the night manager is phenomenal though. She gave me lotion, toothpaste, and extra blankets and even let me eat dinner in the breakfast area. I really appreciated being able to eat somewhere besides my room. Breakfast is good but the menu is better some days than others.The potato and pepper blend was great though and I wish they had it more often during my stay. The pool area is nice and actually has two connecting pools one outdoor and one indoor which I haven't seen in many other places.

We arrived late and hungry and were handed a list of available restaurants as we checked in. The room was clean and spacious. The breakfast was good with the area being constantly maintained. We got back too late from dinner to try the pool, but it looked well maintained, also. Only complaint was a built in night light that was so bright that I had to hang a towel over it to dim it. Such a weird, small complaint.

It was a super hotel the pool was very well maintained. The entire experience was super. Will definitely be visting again. The breakfast was so complete with just any choice you could think of. The waffle maker worked so well and the lady that was overseeing it ..was super. Very good coffee.

We stayed three nights at the Best Western Parkside Inn while visiting Frankfort. Our room was very nice, clean & had everything we needed. We were lucky to have a ground floor room so we were able to park in front of our room & didn't have to worry about carrying our luggage up steps. We loved that the room had an access door to hallway so we didn't have to go outside to walk to breakfast area. There were many breakfast options & always something hot, gravy & biscuits, eggs, etc. The breakfast area was small but there was always a table available when we were there. The beds & pillows were very comfortable! The wifi was a little iffy at night once everybody came in, but during the afternoon if we were there, it worked fine! Access to the BW Parkside was excellent, right off I-64! Would definitely recommend BW Parkside.... very pretty building also!

It was over all a good place to stay! We usually stay here because the Grandkids are close by! The staff at BW are always very friend no matter where we stay! Enjoyed the stay. And will probably be back next year

Was really pleased with our stay. Hotel has a cool old Kentucky mansion look. Room was really nice and clean. Looked like it had been updated recently. Breakfast had good options. Pool are looked nice even though we didn't get a chance to use it. If you're looking for a cheap, clean stay then this is a good choice.

Well kept, clean, helpful. Would stay again the next time we are in Frankfort.While we didn't take advantage of the pool or fitness center, it was good that they were available. The suite we enjoyed was more than spacious, we could have done cartwheels in either of the rooms. Ask for one of the suites and get the AAA or AARP discount. Well worth it.

Wonderful room! Comfortable bed with 3 pillow on each. Only improvements my picky brain can come up with is an extra blanket in the room, a tastier sausage, and gravy as an option. They had brownies with frosting when I checked in! The staff are so patient and kind!!

We were there during August. The indoor/outdoor pool was a welcome feature. The breakfast had eggs on the weekend but not weekdays. It did have coffee, fruit, yogurt, cold cereal and a waffle maker. There was a small coffee maker in the room and a hair dryer.

We stay here every year when in Frankfort, The staff are all excellent and friendly. Great indoor/outdoor pool and workout area is provided. It is close to restaurants, shopping, the expressway. It is a short trip into Frankfort. A great place to go on the Bourbon Trail experience from also.

Such a nice hotel, the pool area is amazing! The indoor / outdoor pool was a hit with my family. The depth was 3-5ft. We was very pleased that towels were provided. The room was acceptable, we had only minor issues but would totally recommend. It's a great value that includes a warm breakfast for my family that I didn't have to cook.

Do yourself a favor and stay at this hotel. The staff is great and even the though the rooms are a little dated, they are comfy, quiet and restful. Book a night or two now! If you get Rachel at the front desk, consider yourself lucky!!

Love the indoor outdoor pool! Great value and the kids loved the strawberry pancakes! We were driving from Washington DC to St. Louis and reviewed hotels along Interstate 64. We chose this hotel for the pool and were not disappointed. It is connected inside/outside and we liked swimming at night. Happy that it is right off the Interstate and across from a mall area.

Spent several days here. The first day we had a problem with the shower and reported it to the front desk the next morning. I must say they were instantly responsive and assigned us another room immediately. No problems in that one other than a blinking clock which I couldn't fix. No matter, because the microwave in the room faced the beds and that had a clock. Had it been a serious issue I'm sure it would have been taken care of in the same manner as the shower. Our room thermostat was on the A/C unit itself. The room and bath were very clean and the beds were excellent. An inconvenience was that we wanted to buy a bottle of water, but one machine would not take your money and the other three had "out of order" signs on them the entire 5 days we were there. A trip to a nearby supermarket fixed that. They have coffee in the lobby area, and there are nearby restaurants. If you are on the first floor, you can access your room either from the outside, or from the central hallway. There are no elevators to the second floor, but there's a ramp to make access with a suitcase easier.

We have stayed here on two different occasions. It is close to the interstate and the motel has huge rooms and a hot breakfast. The people working here are very friendly and helpful. Next time we are going through this area we plan to stay here again.

Usually stay here a couple of times during the summer and again at Christmas every year. It is the halfway point on our way to our daughter in Missouri.. Always a pleasant stay, with friendly staff. Only drawback to this hotel is the fact that it does not have an elevator. If your on the second floor, pack light.

I stayed here with my 3 teenage children for 3 nights. Very friendly staff. Extremely clean room and large rooms. Door to outside and to inside hall made for a very convenient stay. We were able to park out car right out front of our door on the first level. The pool area was clean and enjoyed by all. The free breakfast was the best we have ever experienced! A full breakfast which on Saturday included bacon and scrambled eggs and biscuits! (In addition to the waffles, hard boiled eggs, yogurt, cereal (better selection than normal on this too) fresh fruit and canned peaches. Shredded cheese for eggs and a build your own waffle bar! Choice of strawberry or original waffle batter along with a waffle bar with 10 or more additions you can add! 3 kinds of juice, several milk choices including soy! I could keep going! Amazing!

We had a problem with our room and had to change rooms late at night and were told we would get discount upon check out but manager on duty would not give us quoted price. Breakfast was good and staff was friendly in breakfast area.. Cleaning staff wanted in our room before we left each morning

Stopped here with 2 kids after a long day of driving. Checked in and then realized this is a party hotel for truckers and construction workers. Entire backside of the dimly lit parking lot at the hotel was a ripping party of dudes smoking weed, drinking and yelling. Which would be fine if I was a kid looking to get drunk and fight, but Not an environment for children. We stayed all of 10 minutes and checked out. I was told they could not refund or comp the room. Avoid this place at all costs. Far safer to keep driving.

It was extremely hot an humid in Frankfort, KY during our stay at the BW. When you are showing horses all day, you appreciate a clean, cool, comfortable environment to sleep and relax in order to prepare for the next day. The BW in Frankfort, KY offered that and more! The staff where super friendly and hospitable. The location was fantastic and they also sponsored the show offering a rate for the riders which was greatly appreciated! We highly recommend the BW in Frankfort KY now and in the future! BTW- they have an awesome pool!! THANK YOU SO MUCH!

Room was very clean, staff was wonderful. The kids loved the pool. Great Location to everything in Frankfort. I did have a problem with my lock on my door when I arrived. Reported to front desk, it was not handled until the morning but the day maintenance man was very nice and fixed it right away.

Older hotel, but very nicely refurbished. Everything was clean and in good working order. The staff was cheerful and helpful. Even the guests were cheerful! Interior corridors, but a second door to the outside was great for bringing in suitcases from the car!

A convenient location right off the highway made this a perfect stop in route to The East Coast. The hotel room was clean, the indoor/outdoor pool is great for all weather conditions, the entryway staircase and brings Southern charm. The staff was very accommodating

Wife and I stayed here 1 night while visiting the area. We've found most Best Westerns to be quite nice and this one was no exception. The room was very clean and appeared to be recently updated. The king bed was comfy and room was equipped with fridge, microwave and coffee maker. As it was about 95 degrees that day, we enjoyed relaxing in the pool after dinner. There are actually 2 pools that are connected, 1 inside and 1 outside. They provide a nice breakfast with a good variety of items such as eggs, waffles, toast, oatmeal, cereals, fruit etc. Rates were very reasonable and I would not hesitate to stay here again. The only negative is, the hotel faces a 4 lane highway so you do get some traffic noise. This probably doesn't bother some folks, but I am a light sleeper and would request a room at the back of the building next time.

Hotel room was spacious and clean. Bed was very comfortable. Staff was courteous and pleasant. Breakfast was adequate and fresh. Cattleman's Roadhouse Restaurant across from the hotel has a great salad bar and steak.

The motel was clean,very nicely decorated,recently remodeled, descent breakfast (biscuits good, gravy runny), very friendly and helpful employees. Location was perfect for our trip to Sparta, KY, for a Nascar week-end.

Beds are like a rock. Overcharged on bill at checkout. Chris H at service desk for checkout was very rude when i brought the bill to his attention and showed him the reservation confirmation. I will not be back to this location.

Nice lodging and good staff. Breakfast bar was pretty good also. Went there as an overnight stay. Wish it could have been a little closer to I75, but wasn't to bad getting back to the interstate. The hotel was close to restaurants and the staff was kind enough to present a listing of them and where they were located.