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Hotel advantages
Activities
Swimming pool
Hotel services
Elevator
Free Parking
Free Wifi
Indoor pool
Multilingual staff
Restaurant on site
Room service
Sauna
Room services
Bathrobes
Coffee maker
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Iron and ironing board
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Customer reviews
4.0
based on 578 guest reviews
Excellent
232
Very Good
201
Average
86
Poor
35
Terrible
24
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"This was a distinctly average experience."
This was a distinctly average experience. The room was very disappointing with the 'bath' room only able to hold a shower and handbasin and the separate toilet was too small to allow it to be used comfortably. Breakfast was fine but when we had dinner on the second night of our stay the food was tepid at best and they forgot the wine - it was brought when we reminded them - and service was so slow we left without waiting for dessert or coffee. We ate elsewhere on the first night but when we asked reception to get us a taxi to the restaurant the person on duty didn't know how to do it and needed to contact a colleague - we ended up trying to contact a taxi ourselves but failed and opted to walk which was okay for us but it was about 1km uphill so not everyone would have been able to do it.
Dear guest, We are sorry to hear that you had mixed feelings about your stay overall. The room you chose is known for its spaciousness and does indeed have a separate bathroom and toilet, as stated in our descriptions. Regarding your experience in the restaurant, we regret that the service did not meet your expectations that evening. We do our utmost to give the same attention to every guest and every dish, but we understand that waiting times can sometimes seem long during busy periods. As for the taxi booking, unfortunately this process did not go as smoothly as we would have liked. Our reception team does indeed have the necessary contacts, but it is true that evening availability can be limited in Embrun. We hope that the beauty of the Hautes-Alpes and the tranquillity of our natural surroundings nevertheless provided you with some lovely moments during your stay. La Robéyère's passionate and friendly team +33 4 92 51 90 78
"Very very average"
Check in was messy. Four members of staff required to check us in. Had booked a superior double and the hotel photos suggested there would be large windows. We actually got an attic room - see photo - and when I questioned this I was told “well all the rooms are different”. Bed sheet didn't fit bed and also had a hole in it. No extractor fan in the bathroom. Hotel is half way between lake and old town. There is a shuttle bus but not on a Sunday. Hotel restaurant is also closed on a Sunday which seems a bit short sighted. Had to book a one hour slot to use the spa. There's a pool inside and small sauna/hot tub outside. Steam room doesn't work anymore. On checkout they tried to charge for breakfasts despite us not having any given we booked room only. Not a brilliant experience but they have little competition so they can get away with the poor service.
Dear Johnny, We have read your feedback carefully and regret that your stay at La Robéyère left you with mixed feelings. Your arrival and departure were clearly not as smooth as we usually aim for with our guests. The confusion during check-in and the error regarding breakfast at the time of departure do not reflect our day-to-day operations, and we are very sorry for this. However, we feel it is important to clarify a point regarding your room. La Robéyère is a historic property, where each room has its own layout, size and character. When you expressed your reservations about the attic room you were allocated, our team offered to change your room. This offer was even repeated to you, and you then indicated that you preferred to keep the one you had. We naturally understand that this layout may not meet everyone's expectations, but an alternative was indeed offered to you on site. As for the spa, access is by booking in one-hour slots to ensure everyone's comfort and peace and quiet. However, La Robéyère does not have a steam room, so this facility was not out of service. Our team works hard every day to bring this charming property to life, nestled between the lake, the mountains and the old town of Embrun, ensuring that every stay receives the attention it deserves. We hope, nevertheless, that you will take away some wonderful memories of your time in the Hautes-Alpes and of our unique setting. La Robéyère team +33 4 92 51 90 78
"10/10 experience !"
Wonderfull place to go. The BW La Robeyere is an old "Logis de France" (meaning in the past was in the best hostellerie servicing). Today the hotel still very attractive, rooms are beautiful, the restaurant nice (visit in summer is the best for a romantic diner as well on the terrace. People working there are also part of that superbe experience.
Dear Julien, Thank you very much for sharing your experience at La Robéyère. Your appreciation of our establishment goes straight to our hearts. Our 18th century building has retained all its charm. We are delighted that you enjoyed our beautiful rooms and the romantic atmosphere of our terrace in summer. You're right, the breathtaking views over the Durance valley and the mountains provide an idyllic setting for a romantic dinner for two. Our dedicated and passionate team is delighted to have helped make your stay exceptional. Your compliments are a great reward for their work, and we will share them with great pleasure. We look forward to welcoming you back to La Robéyère. Management Team +33 4 92 51 90 78
"Charming hotel"
Excellent location and facilities, we used the swimming pool and outdoors hot tub after a long day on the bikes. Our room was comfortable and well equipped. All staff was welcoming. The restaurant serves very good food in a lovely setting.
Dear Madam, dear Sir, It gives us great pleasure to hear your sincere and generous review, and we'd like to thank you for it. The view of the mountains and the authentic charm of our hotel have certainly not left you indifferent. Our wellness area is carefully maintained so that our guests can relax in total serenity, while enjoying the panoramic views offered by the landscape. Compliments like these about our staff motivate us every day to offer you the best possible service, and the kitchen team will also be delighted to hear your praise. It would be a great pleasure to welcome you back to La Robéyère's cosy setting and unusual character. The Management Team +33 (0)4 92 51 90 78
"NB: Your next romantic, sporty getaway in the French Alps!"
Wonderful and luxurious mountain estate with cosy rooms in country home style, each with a splendid mountain view. Spa facilities to relax after your hike or mountainbike tour. Perfect base for a romantic and sporty (Indian summer) getaway!
"Amazing hotel experience and fantastic service."
The hotel itself is very nicely restored and the rooms are just amazing, All staff very service minded and always in a good mood. It has a spa area with a perfect view to the surroundings. The hotel is located in the hill with a very nice view of the surrondings. Breakfast was excellent and the coffee was very good. One of the better hotel experiences in quite some time
"Relaxing last minute stay"
We booked last minute this hotel on our way back home. Big plus the family room and be booked for four adults and has two single bed with ensuite and a double double with ensuite. You door all over to close the room so ideal for our group. The spa is quaint and small and can be pre-booked for 1h, which we appreciated so it was not over crowed, very good move done by the hotel. The staff is very friendly and helpful. The lake is just a short drive away and parking is free at the hotel. The historical town center is less then 10 minutes walk from the hotel or again just a short drive. It was very hot when we arrived and we appreciated A/C in the room but then temperature drop at night. A little gem for a stop both the hotel and Embrun, small cute village with plenty of shops, bars and restaurant. Would love to go back.
"Wonderful stay"
Great hotel with wonderful service. We loved it. Big plus for the spa and the dog friendliness. We stayed in one of the rooms with patio and had a nice relaxation opportunity in our own small garden. Very convenient when travelling with a dog.
"Wonderful Hotel"
The staff is wonderful. The dining room is excellent. The Breakfast is excellent. Check was fast and easy and you are shown to your room. Even though we extended our stay and had other charges check out took less than 3 minutes. If you are looking for a wonderful experience in Embrun look no further. A few minutes walk to town and just a little longer to the extensive and impressive beach area.
Dear Guest, It is a real pleasure to read that you had a wonderful stay at La Robéyère. We are delighted that you enjoyed the kindness of our staff and the quality of the meals. Our restaurant is situated in a beautiful vaulted room, where the former stables of our 18th century building were located. We are delighted that you particularly liked it. We do our utmost to be as efficient as possible during your departure so that you can enjoy your last minutes with us. Your recommendation goes straight to our hearts. We hope you will come back to spend a few days in our beautiful region. You will always be welcome. James Schouteten General Manager La Robéyère Hotel-Restaurant +33 (0)4 92 51 90 78
"Ideal"
Gorgeous view, lovely food (fresh,local,organic), tastefully decorated rooms and especially AMAZING staff. So kind,very personal service. Location is super, right in the middle between Embrun center and the plan d'eau
"Wonderful romantic stay"
We stayed at the Hotel Robeyere for two nights at the end of August. We loved everything about our stay - the perfect location and spectacular views; the relaxing spa and pool area; the fabulous food, both the breakfast and the two meals we had at the restaurant; the courtyard dining area; the excellent service from all the staff; the massages we enjoyed at the spa; and the comfortable and very tastefully decorated rooms - we had a garden room which was perfect for travelling with our small dog. The hotel is the perfect size for a relaxing and romantic stay. We truly loved it all!!
Dear Madam, Thank you very much for your excellent note and your pleasant feedback. We are delighted to read that your romantic stay was perfect and that you appreciated all our services... The decoration of the rooms, the restaurant, the spa and our ideal location. We want to share with each guest the calm and comfort of this exceptional mansion. Do not hesitate to call us during your next visit in the region, the team will be delighted to welcoming you back to our hotel. James Schouteten General Manager La Robéyère Hotel-Restaurant +33 (0)4 92 51 90 78
"Great hotel"
A charming hotel with a very friendly staff. The rooms are beautiful and well decorated, the location is great ( Close to the lake and the ski resort). The breakfast buffet is full of local food ( jam, cheese, charcuterie). The access to the spa is included with the price of the room ( which is not the case everywhere) and you can enjoy the indoor pool as well as the sauna and the outdoor Nordic jacuzzi.
"Hi "
Whilst the hotel is “reasonable” in terms of price/quality, it is in serious need of maintenance/repair/re-decoration. The cuisine was generally good (we were in “demi-pension” for 3 nights with very good breakfast and good [albeit not varied] dinners). Room cleanliness was “so-so” (our sheets & towels were not changed after 2nd night. The Spa facilities are “limited” The worst was that we had paid (via Booking.com) for a “Superior” room (approx +14m2) but in that space we had:- * a full-size bath that occupied a 1/4 of the room; * the washbasin! And the WC was so tiny it was barely possible to turn around in it. When we questioned the Hôtel they said “it is one of our Superior rooms”! When we left we saw the adjacent “Superior” room which was properly sized & with a separate bathroom. We recommend CAUTION when booking this Hôtel.
Dear Sir, Your opinion has been taken into account, and we respect your feelings. However, I want to bring my version. The whole team is attentive to satisfy each of our customers. I'm sorry the room did not suit you. If you did not know it, our establishment is a former family home of the 14th century, transformed into the Hotel-Restaurant-Spa la Robéyère. The last renovations date from 2011, but it is a historical building, and respecting the architecture we can not have identical rooms. With online bookings, the choice of a room and the customization of stays have unfortunately become difficult. On simple communication with our teams, we would have been happy to advise you, and you assign a room with private bathroom if possible. Moreover, it is customary in many hotels to change sheets every day only on explicit request (for ecological reasons). We would have done it with pleasure. I hope you enjoyed our idyllic setting at the top of Embrun Rock. The serene atmosphere in our mountains is a privileged setting for our guests staying in love. James Schouteten General Manager of the Hôtel-Restaurant SPA La Robéyère 3* +33 (0)4 92 51 90 78
"Lovely - relaxing!"
Make sure you ask for a room overlooking the valley!! We were stuck with a view on the parking side. It's a beautiful garden and all but still...not a charming! This 18th century building has kept all the necessary and authentic charm it needs to captivate its guests but it has taken a step into the 21st century with updated services. Now remember, you are in France - and more specifically in the Hautes Alpes - When I say « services », don't expect too much. The young lady who checked us in was so sweet, helpful. She was everywhere: reception, bar, restaurant later in the evening. I mean, she was amazing! Room was extremely small! My husband could barely fit in the shower - same issue with the toilet. That was ridic. The wake up knock on the door in the morning was military-like!! We had been up for a while but it was 10am and the cleaning team wanted to get on with their day. However: check out, so I was told, is at 11am. That knock was totally uncalled for and ruins the peaceful and relaxed atmosphere they have created. But there is a lovely terrace, a great little soa with pool, etc... The spa: make sure you don't ask to go after 4pm. It was quite clear my request of a 6pm massage was clashing with the spa professional's social calendar. They were very nice in the way they tried moving it around to accommodate both of us but, here's a thought: this is THE high point of the year in the region - August. Why don't we try riding that wave? Restaurant: nice food! Not bad and great to know you don't have to go out again once you've settled in! However, great and charming little place. Just a 10mn walk to the city center of Embrun!
"Great location and views "
Stayed here for one night only wish more and will certainly come back for longer next time , rooms well appointed , extras such as bathrobes seem to be standard which is always very welcome , hotel is located 5 mins walk from centre of village located in own grounds overlooking valley , lovely pool and outside hot tub with great views , staff very friendly , could not fault the stay
"lovely rooms "
Nice hotel situated on lovely grounds overlooking the countryside. great hot tub. rooms very tastefully decorated and comfortable beds. however reception closed fully by 9pm with no staff on site at all which proves difficult should you need anything. very nice breakfast also. overall a nice stay.
"Just what I needed !"
The friendliest of staff - always smiling and NOTHING was too much trouble. I asked for a room change with a view towards the mountains and within 5 minutes it was done. Everywhere was clean, but I think the bathrooms could do with a "facelift" sometime soon. Breakfast was very good, but a little on the steep side, having said that, there was all you needed available. Pool and Spa with the added views was superb. I will return at some stage in the future.
Dear customer, thank you for this excellent opinion that pleases the whole team. We are always at your disposal to make your stay unforgettable. I am delighted that you enjoyed your room with its beautiful view of the Hautes-Alpes mountains. You are more than welcome in your next stay in Embrun. James Schouteten General Manager +33 (0)4 92 51 90 78
Have any questions?
Is breakfast included in the rate?
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
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Julie
Best Western assistance
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When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
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Julie
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