Sure Hotel by Best Western Calais Coquelles Tunnel s/ Manche

Very compact and clean and reasonably priced hotel in a great location for the Channel Tunnel and Port of Calais. Rooms are compact , clean and well maintained. Comfortable bed and bedding. Free courtesy tray in room : tv : free wi-fi . Small bathroom with toilet, small sink and shower over the bath. Hairdryer .

Dirty little room with broken headboard. Absolutely smelt terrible as they had covered the smell of something wet animals with cheap room spray. It was disgusting and I couldn't breath all night due to the smell. We couldn't shower properly as the towels were not even big enough to wrap around. I had booked a room with two beds and the very rude man behind the desk said it was my fault even though my booking said two Double beds, we got one very small bed. It was incredibly uncomfortable and tbh poor value for money. I wouldn't recommend this poor excuse of a hotel to anyone go else where .... I mean sleeping in your car is better .

We repeatedly stay at Sure hotel,Coquelles on our trips back to the UK from Luxembourg. I value the warm welcome, freedom to come and go, secure parking and breakfast option. This stay is value for money with clean and modern hotel room. Piping hot water and comfy beds. I know where I will be returning to stay when next in Coquelles.

Despite the location and proximity to the Tunnel being great, this place was a huge no for us. Yes, the room was teeny tiny and also the bathroom, but the worst thing by far were the concrete beds. They were absolutely solid and both of us woke up with aching backs. Despite being exhausted, we were both awake by 3.30am, drifted off and then awake again by 5am as they were so uncomfortable. How people can say the beds are good is beyond us. The pillows were equally abysmal and the duvet heavy and solid. Thank goodness we travel with our own pillows. Linen was clean but hard and crunchy. The bathroom was so very tiny it was almost unworkable. We had to turn sideways to clean our teeth as, being right handed, our elbows knocked into the wall. The shower head was so calcified, the water didn't really spray… it just sort of mostly dribbled out in a fat stream. Anyone of any size simply wouldn't be able to function in the over bath shower, it was that tight. The whole room quickly became steamed up and dripping wet. There were no hand towels, just 2 bath sized ones. Plus side…the room was clean as was the bathroom. The gentleman at check in was very pleasant and spoke excellent English. The parking was plentiful and secure. Breakfast was available but we didn't take it. The bar and public areas looked fine. There was no traffic noise at night but it did become very noisy pretty early on with doors banging as people left. If the beds had been ok, the size of the room was just about bearable for a one night stop off but given they were so awful, it was an unmitigated disaster for us. There is absolutely no way we would stay there again.

Excellent location for the euro tunnel. There is also a large super market near by. The rooms are clean and comfortable and appear to have been recently refurbished. Matthew on reception was excellent and really helpful. We also received 10% off at the local restaurant around the corner. We will definitely stay here again. There is a kettle in the room.

Want to start by saying how lovely the woman on reception was. Honestly SO caring and sincere - I almost feel bad for what I am about to write as she really was so kind and friendly. The rooms are small. I read other reviews before booking and kind of thought 'yeah but how small can they be?'... they are bijoux. We were two adults only, but if we had had our dog there or a child, I honestly don't know where we'd have put them! This said, it was quiet and it was clean enough. There isn't really anywhere to eat nearby so do have food in advance of your arrival. We ended up in the bistrot next door who were fine if you are ok to eat off the menu, but I have a couple of dietary requirements and it was a straight 'no'. I accept I am not the norm here, though, and husband said his food was truly tasty. Car parking was plentiful (round the back) and free, and we had easy access to the tunnel for morning (2 mins to Auchan, then 10 mins drive to Le Shuttle). There was a leak in our bathroom and when we told reception the lady was genuinely so concerned and helpful, so again big thanks to her. I personally wouldn't re-book, but then this area didn't seem rich in luxury residences, so guess if this becomes a repeat journey we'll have some trial and error...

The hotel itself is not the most welcoming. It is an old building with a cold atmosphere. The rooms are small but clean. The beds are comfortable. The bathroom was tiny with an oversized sink that did not help. Breakfast was OK but nothing spectacular.