Best Western Plus Hotel The Inn at Hells Canyon, Clarkston

Can you say, maid service, real breakfast, friendly staff, clean rooms, and no mask shaming at a reasonable price? I travel often and this is the first and only hotel I've stayed in that was operating somewhat normally. Full staff with smiles, all of the expected amenities with very few restrictions, and all this in a clean, new hotel. Thank you for running an actual hotel without making excuses or apologies for crummy service to bolster your profits!!

The staff at this hotel made my trip exceptionally above my expectations. This is a must stay destination. The full made to order hot breakfast was enjoyed by my whole family. The indoor pool and hot tub were sensational!!!

Kyle Baker, Sales at Best Western Plus the Inn at Hells Canyon, responded to this review
davidlambert2, Thank you for completing your review about your recent stay at our property. We appreciate all of your kind words about our facilities and are happy to hear that you had such a sensational time with us. We look forward to hosting you again the next time you travel to Clarkston. Kyle Director of Sales

The staff was so accommodating. Very wonderful experience, especially during COVID restrictions. Location convenient to food, coffee shop and grocery store. Nice pool and hot tub, everything was very clean.

Kyle Baker, Sales at Best Western Plus the Inn at Hells Canyon, responded to this review
tracymooney Thank you for completing your review about your recent stay at our property. We appreciate all of your kind words about our staff and their service during your stay. We look forward to seeing you again the next time you travel to Clarkston. Kyle Director of Sales

We tried to check in at 2:45. Room wasn't ready as rooms were supposed to be ready by 3. Ok no big deal. Called back at 4:30. Not ready. Came back at 6:40 given a room key. Walked into a dirty room. Came back down to talk to the staff. They asked if I walked into the correct room. I said the room number they confirmed and acted like I was crazy. They checked the room. Yup, it's dirty. Asked for a different room. Told I would have to wait. Finally got into a clean room after 7pm. Next day, Key wont work & was expired after one night. Key programming machine down. Had to find a housekeeper to get into our room. Overall terrible customer service- no one willing to resolve any issues within any timely manner. I will not be back.

Kyle Baker, Sales at Best Western Plus the Inn at Hells Canyon, responded to this review
707amiew, Thank you for completing your review about your recent stay at our property. On the behalf of the entire staff, I would like to apologize for not exceeding your expectations during your stay. We will take your review and implement how we can do things better. We hope that you will give us another try so we can give you the exemplary service that we are known for. Kyle Director of Sales

I came to this hotel for a place to stay with me and my boyfriend while I had a test I had to take for WSU. The hotel is super clean and the staff are amazing. We originally got a King mini suite, but since they were short staff and our room wasn't ready, they kindly upgraded us with out any additional charge to a full king suite. Our room was amazing, and I bet all the others are as well! Highly recommend.

Kyle Baker, Sales at Best Western Plus the Inn at Hells Canyon, responded to this review
Nucciok17, Thank you for completing your review about your recent stay at our property. We apologize that your room wasn't ready at check-in time, but I am glad our staff was able to make it right. I am happy to hear that you enjoyed your room so much, and yes, all of our rooms look great. We look forward to seeing you again the next time you travel to Clarkston. Kyle Director of Sales

Solomon at the front desk was extremely welcoming and hilarious. I'd even go as far as to say he was the friendliest hotel staff member I've ever met in my life. If hotel managers are looking for a way to make an impression or make guests feel comfortable when they check in this is the type of guy to hire. In fact, all the staff were all very polite and professional. Our room was huge, clean, and just overall excellent. The pool and hot tub were great. We slept in so weren't able to eat breakfast. Highly recommended!

Finally found a place to return to! We travel to Lewiston to visit family regularly and have stayed at quite a few hotels in the area, I can say we have finally found a place worth returning to. We are a family of 5 and have been struggling on finding a place to stay that meets our needs, but this checks all the boxes: 3 beds, kitchen, complementary breakfast, and an indoor pool, not to mention a wonderful staff. Soloman at the front desk was so welcoming and personable he should get a raise!

Did not care for this place. Some staff were not very nice. Asked for pool towels and they said they couldn't get us any because they were too busy and there was non available. Not allowed to take room towels to pool so had to walk wet through hotel. People without masks even though the sign said to wear masks. They did not ask people to put them on. VERY small bathrooms and uncomfortable beds and pillows. Hole in the wall and could see light through to other room. Thank goodness my family was in the other room. Told staff so hopefully will be fixed.

Kyle Baker, Sales at Best Western Plus the Inn at Hells Canyon, responded to this review
520jodyb, Thank you for completing your review about your stay at our property. On the behalf of the entire staff I would like to apologize for not exceeding you expectations during your stay. All of our mini-suite rooms have the older style bathrooms where the vanity is inside the bathroom with toilet and shower that might be more to your liking. We did have maintenance fix issues with your room and thank you for bringing that to our attention. We hope you will give us another try the next time you travel to the LC Valley. Kyle Director of Sales

Pretty standard Best Western. Brand new facility. Don't expect mask wearing. They have signs posted on the entry and exit doors stating that "Those in government have ordered all persons entering indoor facilities to wear a mask" Then is goes on to state if you don't have a mask we'll assume you have a medical condition and please come on in. We welcome your non mask wearing business. Also expect a laminated religious statement in your room. Owners can expect to NOT get my business in the future.

Kyle Baker, Sales at Best Western Plus the Inn at Hells Canyon, responded to this review
Marcus_O_Really Thank you for completing your review about your recent stay at our property. On the behalf of the entire staff, I would like to apologize for not exceeding your expectations during your stay. I personally, along with much of our staff, do wear masks. However, we do have workers and employees that are exempt from this policy. The travelers prayer is nothing more than wishing everyone who comes in a safe and fruitful trip. It is no way meant to offend or exclude. I am sorry that it felt that way to you. We do hope you will come try us again.

every part of the staff was awsome.the facility was top notch.i'll definitely stay here again!!hope for the hot breakfast next time.special cuddos to the maintenance and cleaners.the toilet was loose,got fixed while we were out to lunch

Kyle Baker, Sales at Best Western Plus the Inn at Hells Canyon, responded to this review
joesuzor, Thank you for completing your review about your recent stay at our property. I am happy to inform you our made-to-order omelet/waffle station is back to working order. We are sorry that this affected your stay with us. We hope to see you again soon.