Best Western Plus Hotel The Inn at Hells Canyon, Clarkston

I came to this hotel for a place to stay with me and my boyfriend while I had a test I had to take for WSU. The hotel is super clean and the staff are amazing. We originally got a King mini suite, but since they were short staff and our room wasn't ready, they kindly upgraded us with out any additional charge to a full king suite. Our room was amazing, and I bet all the others are as well! Highly recommend.

Kyle Baker, Sales at Best Western Plus the Inn at Hells Canyon, responded to this review
Nucciok17, Thank you for completing your review about your recent stay at our property. We apologize that your room wasn't ready at check-in time, but I am glad our staff was able to make it right. I am happy to hear that you enjoyed your room so much, and yes, all of our rooms look great. We look forward to seeing you again the next time you travel to Clarkston. Kyle Director of Sales

Solomon at the front desk was extremely welcoming and hilarious. I'd even go as far as to say he was the friendliest hotel staff member I've ever met in my life. If hotel managers are looking for a way to make an impression or make guests feel comfortable when they check in this is the type of guy to hire. In fact, all the staff were all very polite and professional. Our room was huge, clean, and just overall excellent. The pool and hot tub were great. We slept in so weren't able to eat breakfast. Highly recommended!

Finally found a place to return to! We travel to Lewiston to visit family regularly and have stayed at quite a few hotels in the area, I can say we have finally found a place worth returning to. We are a family of 5 and have been struggling on finding a place to stay that meets our needs, but this checks all the boxes: 3 beds, kitchen, complementary breakfast, and an indoor pool, not to mention a wonderful staff. Soloman at the front desk was so welcoming and personable he should get a raise!

Did not care for this place. Some staff were not very nice. Asked for pool towels and they said they couldn't get us any because they were too busy and there was non available. Not allowed to take room towels to pool so had to walk wet through hotel. People without masks even though the sign said to wear masks. They did not ask people to put them on. VERY small bathrooms and uncomfortable beds and pillows. Hole in the wall and could see light through to other room. Thank goodness my family was in the other room. Told staff so hopefully will be fixed.

Kyle Baker, Sales at Best Western Plus the Inn at Hells Canyon, responded to this review
520jodyb, Thank you for completing your review about your stay at our property. On the behalf of the entire staff I would like to apologize for not exceeding you expectations during your stay. All of our mini-suite rooms have the older style bathrooms where the vanity is inside the bathroom with toilet and shower that might be more to your liking. We did have maintenance fix issues with your room and thank you for bringing that to our attention. We hope you will give us another try the next time you travel to the LC Valley. Kyle Director of Sales

Pretty standard Best Western. Brand new facility. Don't expect mask wearing. They have signs posted on the entry and exit doors stating that "Those in government have ordered all persons entering indoor facilities to wear a mask" Then is goes on to state if you don't have a mask we'll assume you have a medical condition and please come on in. We welcome your non mask wearing business. Also expect a laminated religious statement in your room. Owners can expect to NOT get my business in the future.

Kyle Baker, Sales at Best Western Plus the Inn at Hells Canyon, responded to this review
Marcus_O_Really Thank you for completing your review about your recent stay at our property. On the behalf of the entire staff, I would like to apologize for not exceeding your expectations during your stay. I personally, along with much of our staff, do wear masks. However, we do have workers and employees that are exempt from this policy. The travelers prayer is nothing more than wishing everyone who comes in a safe and fruitful trip. It is no way meant to offend or exclude. I am sorry that it felt that way to you. We do hope you will come try us again.

every part of the staff was awsome.the facility was top notch.i'll definitely stay here again!!hope for the hot breakfast next time.special cuddos to the maintenance and cleaners.the toilet was loose,got fixed while we were out to lunch

Kyle Baker, Sales at Best Western Plus the Inn at Hells Canyon, responded to this review
joesuzor, Thank you for completing your review about your recent stay at our property. I am happy to inform you our made-to-order omelet/waffle station is back to working order. We are sorry that this affected your stay with us. We hope to see you again soon.

A gorgeous hotel that still has some bugs to work out but they are doing an amazing job. A hot made to order omelet in the morning---which was truly a surprise. The people are friendly and doing a great job. Will be staying here again

Kyle Baker, Sales at Best Western Plus the Inn at Hells Canyon, responded to this review
Shirleyg468, Thank you for completing your review about your recent stay at our property. We appreciate you understanding about "ironing out the creases in a new property" generally they are minor things, but we just don't know about them until we are up and running. We are happy to hear that you did have a great stay. We look forward to seeing you again the next time you come to the LC Valley.

We had a great stay at this hotel for our basketball tournament weekend!! Very accommodating and everyone was laid back, it was a nice change of pace. Will definitely stay there again in the future!!!

Kyle Baker, Sales at Best Western Plus the Inn at Hells Canyon, responded to this review
Rachpatt1992, Thank you for completing your review about your recent stay at our hotel. We are happy to hear that you enjoyed your basketball tournament and had such an enjoyable stay with us. We look forward to seeing you again the next time you travel to Clarkston.

Our stay was good besides having an extremely late check in as the rooms in our group were not ready. Some rooms weren't even ready until 7pm. The made to order breakfast due to covid was really impressive. Also, note that they do not have pull out beds in the suites. We had to purchase a blowup bed for our child. The staff said the Murphy beds were on back order due to covid.

Kyle Baker, Sales at Best Western Plus the Inn at Hells Canyon, responded to this review
Brandimond, Thank you for completing your review about your recent stay at our hotel. On the behalf of the entire staff, I would like to apologize for not having your room available at 3pm as advertised. We unfortunately had a few housekeepers that called in sick, but we had all managers on deck trying to get rooms available to our guests. I hear that they may take a few more months before we get out sofas but we are selling our suites and mini-suites at a discounted rate until they 100% complete. We are sorry about any confusion about these rooms. We look forward to seeing you again the next time you travel to Clarkston.

I stayed at this hotel mostly because it is new and I was curious about it. The staff were all very polite and professional. Everything is very clean, the beds are comfortable, and the rooms are nicely appointed. The pool is open and hot breakfast is served daily, complete with made-to-order omelets and Belgian waffles. The only drawback is that the heating/air conditioning unit is loud and kicked on every few minutes during the night -- making it hard to sleep.

Kyle Baker, Sales at Best Western Plus the Inn at Hells Canyon, responded to this review
390dianar390, Thank you for completing your review about your recent stay at our property. We appreciate your kind words about our staff, service, and facilities. Our in-wall ptac units do have settings for the fan to continuously, so you don't have the on/off issue in the winter and summer weather. We look forward to seeing you again the next time you travel our direction.