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Good location and room. Clean and tidy hotel with comfortable beds and quiet atmosphere. Lots of parking. Turned away from restaurant as was fully booked by a "coach party" and wasnt pre warned. Few eating options locally and ended up buying food from Lidl and eating in the room. Coffee machine broken and no options to replace - however was given a complimentary coffee. Would recommend if you aren't bothered about eating there or using the coffee machines.
Dear Simon, Thank you for choosing the Best Western Plus Le Conquérant 4* for your stay in Normandy. I am delighted that you enjoyed our spacious, comfortable rooms and the peaceful setting. Our free private car park is indeed a real bonus for our guests. However, I am sorry that you were unable to dine at our restaurant, “La Table du Conquérant”, upon your arrival at 7.00 pm. A group was indeed dining there, but we offered you a table at 8.00 pm, which you declined. We always recommend two or three restaurants in the surrounding area in Bois-Guillaume, a 5-minute drive away, and a few restaurants in Rouen, about 10 minutes away. We strongly advise booking a table at the same time as your room to ensure availability. Our restaurant is not reserved for our guests; it is open to all diners wishing to enjoy a gourmet meal. Despite a temporary fault with the coffee machine, I am pleased to see that our team was able to offer you an immediate solution by serving you a coffee at the bar. It is with great pleasure that we look forward to welcoming you back for a flawless experience. Frédérique Hanssens, General Manager, Best Western Plus Hotel Le Conquérant 4* +33 2 78 26 12 60
The hotel needs modernising and revamping as it looks tired and out of date. The restaurant menu is mostly fast food and of low quality. The service in the restaurant was poor. And breakfast is also very poor - in terms of offering and quality of the food. In addition, the self-service area is small and can be very crowded
Dear MGSR, I must admit that I am surprised by your comment and this harsh review, which seems to describe a very different establishment from ours. Our hotel, which opened just a few years ago, boasts contemporary décor and modern facilities. I am sincerely surprised by your description of a ‘tired' establishment, which contrasts sharply with our spacious, air-conditioned rooms equipped with Nuxe products. At ‘La Table du Conquérant', we offer a menu that changes with the seasons, showcasing fresh, local produce. Although not gastronomic, our cuisine is high-quality and authentic, a far cry from the fast food you mention. We offer a varied breakfast buffet with a selection of high-quality sweet and savoury items, including breads, mini pastries, Normandy cheeses, yoghurts from the nearby Moulinet farm, and a variety of homemade dishes. Our breakfast area has been designed to comfortably accommodate our guests, although during busy periods there may sometimes be a wait. I wonder if you may have confused our establishment with another when writing your review. In any case, I invite you to contact us directly to discuss your experience, which seems so far removed from our standards and the usual feedback we receive from our guests. Frédérique Hanssens, General Manager, Best Western Plus Hotel Le Conquérant 4* +33 2 78 26 12 60
I know it was Oct 2nd. But our room was very warm and stuffy. The reception area is nice and cool though. I checked with the front desk. Customers cannot cool their room. Only heating. Yet they advertise Air-Conditioning! I found it impossible to sleep. Way too warm. I opened the window to try to cool the room. So I then got lots of noise from outside. Result: a very poor night's sleep. I won't be back.
Dear Peter, Thank you for choosing the Best Western Plus Hotel Le Conquérant 4* for your stay. I am sorry that this one issue has had such a negative impact on your overall experience. Our rooms are equipped with reversible hot/cold systems, as are most hotels nowadays, for better energy management. From October onwards, air conditioning is no longer necessary in our temperate region and our guests request the heating mode. You can adjust this in your room, and the cool Normandy nights normally ensure a peaceful night's sleep. We are fortunate to have a hotel where everything has been designed to ensure you have a pleasant stay in Normandy: spacious, bright and quiet rooms, a large car park, a gourmet breakfast buffet, a restaurant, a cosy bar and a wellness area. We hope you will give us another chance to offer you an experience that better meets your expectations. Frédérique Hanssens, General Manager, Best Western Plus Hotel Le Conquérant 4* +33 2 78 26 12 60
Excellent hosts with a bright smile makes you feel extra welcome. Super competent and efficient They are an asset to their Brand of hotels. Hotel was superb for the purposes intended
We enjoyed this hotel. Prudence on reception was extremely helpful and welcoming when we arrived (6 rooms). The rooms were just right. We enjoyed the sauna, steam room and jacuzzi. For the evening meal we used a small function room as there were 21 of us for dinner. The food was excellent. Breakfast was very nice with plenty if choice. Thank you for a lovely stay.
After some other hotels had disappointed, we looked forward to an overnight stay at the Best Western Le Conquérant, impressed by the facilities shown on the website. My wife struggles with stairs, so we had booked an accessible room. This was offered on the first floor. No matter, there was a lift. The room was large, but seemingly empty. There was a narrow desk with a folding chair and an equally small armchair. The bed was (as advertised) a 140cm Queen bed. Be capable of lying completely straight and gripping the edges of the bed. Access to the wall side was narrow, and the TV was on a wall some 50 cm from the base of the bed, impossible to see unless sitting at the head of the bed. Overall, the experience of the room was that it was sparse. Not really a sense of offering a cocoon of comfort. Then to the restaurant. Again, the website promised much. The dining area led immediately off the reception, past the pool table, and the ‘ambience' was dominated by a violent red. The menu presented consisted of four pages, only one of which was the listing of food. No menus, just a list of undescribed items. Fewer and less interesting than one would expect to find in a brassiere attached to a medium-sized French supermarket. As for the local fresh produce, there were two salmon dishes; curry; chilli; and spaghetti. Asked what the fish was with the ‘fish and rosti' (they didn't seem to do fish and chips) I was told it was a ‘poisson blanc'. It was served with a mountain of lettuce swimming in a pool of acrid liquid. The spaghetti was regarded as overlarge and overcooked (a soggy mass). Cheese was served on a plate with three varieties cut in different shapes, and each unidentified and unidentifiable. The hotel prides on having several facilities, which together with the size of the rooms, may let it achieve a four-star award under French grading systems. If you are looking for a four star hotel experience in terms of rooms and restaurant then this is not for you. The website appears to have been created by someone who understands what this place should have been, but without reference to what is provided.
Dear Sir, Reading your contributions on this platform, it seems very difficult to meet your high standards. We are sorry that our establishment did not meet your expectations, even though we have provided you with a spacious and accessible room, equipped to the standards you mentioned. We are fortunate to have a recent hotel where everything has been thought of to ensure that you have a pleasant stay in Normandy: spacious, bright rooms in a quiet location, ample parking, a gourmet breakfast buffet, a cosy bar and a wellness area. It is regrettable that you did not let us know what you felt on the spot: we would have been delighted to offer you an alternative more in line with your expectations. As for the restaurant, its ambition is simple: to offer a practical and tasty option to travellers who prefer to dine on site, without claiming to rival a great gourmet restaurant. The menu, which changes with the seasons, focuses on efficient, accessible cuisine, far from superfluous excess. We hope that your hotel journey will lead you to the establishment perfectly suited to your requirements. For our part, we will continue to welcome guests looking for comfort, modernity and relaxation in a friendly setting. Frédérique Hanssens, General Manager, Best Western Plus Hotel Le Conquérant 4* +33 2 78 26 12 60
The room is really big and looks nice. Unfortunately the bed was a double instead of the advertised queen. Wouldnt have booked the room if this was mentioned correct. Sofa bed was extremely noicy. If someone turned around others would wake up. Restaurant was poor in service and quality. Would not eat there again.
Dear Bianca Thank you for choosing the Best Western Plus Hôtel Le Conquérant 4* for your family stay. I am surprised by the severity of your rating, which is so inconsistent with the usual feedback from our guests. I was there when you arrived and you made no comments to us throughout your stay. Nevertheless, we are delighted to hear that you found your flat spacious and pleasant. I hope you enjoyed the layout and facilities: coffee machine, kettle, tea and coffee making facilities, fridge, microwave, dishwasher, so you can enjoy your stay in complete independence. I'm sorry to hear that the double bed did not correspond to your booking and I can't understand why you didn't report it on the spot. We offer different categories of rooms with a variety of bed sizes, from Queen Size to King Size, to suit the preferences of our guests. Regarding the sofa bed, I went to check following your comment and we did not find anything. At La Table de Guillaume, we offer a menu with a range of dishes featuring local ingredients and seasonal produce, guaranteeing authentic flavours. We hope that you will give us another chance to offer you an experience more in line with your expectations during your next stay in Normandy. Frédérique Hanssens, General Manager, Best Western Plus Hotel Le Conquérant 4* +33 2 78 26 12 60
We didn't have any reservation and book last minutes as we came from UK and planning to go to Paris but we had a flat tyre on the way. The guy at reception (sorry can't remember his name) help us get a joining room as there was no family room available. The room was great, clean, spacious and bed was good too. Breakfast the next day was excellent. Special mention to Astrid at Reception in the morning she was very helpful to call many garages to see if they replace the flat tyre given a lot of garage was already booked nor didn't have the tyre! In all the hotel staff was very helpful and the hotel was clean and good.
Dear Stéphanie, We would like to thank you sincerely for taking the time to share your experience at our 4* Best Western Plus Le Conquérant hotel. We are pleased to read that despite your misfortune, your stay with us was most enjoyable. Your satisfaction is our priority and we are pleased that our team, starting with our receptionist, was able to help you find an accommodation solution adapted to your situation. Astrid, at reception, will be particularly touched by your special mention, and we will pass on your compliments to her. One of our missions is to be able to help you, especially when you are unfamiliar with the region and local customs. We are very pleased that you have highlighted the cleanliness and comfort of the premises, which are so important to us. Thank you for highlighting the quality of our breakfast, which we wanted to be varied and tasty, with home-made products and regional specialities. We hope to have the pleasure of welcoming you again the next time you are in Normandy, and that this time it will be for happier reasons. Frédérique Hanssens, General Manager, Best Western Plus Hôtel Le Conquérant 4*, France 02 78 26 12 60
First class from the moment we walked in. Staff were excellent and very knowledgeable. Breakfast was first class with a very good choice. The only problem we encountered was that there are not many restaurants in the area - you really have to drive in to Rouen centre.
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