Best Western Bloomington Edina - Minneapolis

For budget, this is one of the better choices in metro area. Rooms always clean, decent beds, 24 hour gas station and Perkins within walking distance. Centennial lakes park nearby is great for an after dinner walk. A few dispensaries near by for a pre dinner walk (if you're in to that). No shuttle, but the 542 bus will pick you up a block down and drop you at mall of America 15 min later. Parking has never been an issue.

Dried blood stains left on bedding and pillows. Pry marks on unit door showing forceable entry was made. Can see hallway lights shining through damaged door frame. Ice machine broken for over a years, never fixed or replaced show person at front desk pictures and his only remarks were it's a older hotel it should be expected.

The reason I only gave three stars instead of 5 is because.... We stayed here before when my son was airlifted to HCMH. We were very impressed with how clean the rooms were that my family stayed in. And thought for sure we would stay again. This last stay we booked for three days. Unfortunately, this stay wasn't as good! The pool and hot tub were closed for repairs (one reason I wanted to stay here because I am disabled and the water really helps my condition especially the hot tub) the heater in our room was very loud and we couldn't control the temp. We called the front desk to ask if there was a way that we could be switched to a different room. The front desk would pick up the phone and put us immediately on hold. As I patiently waited on hold for about 5-7 minutes. I got hung up on. So I figured the front desk might be just busy. I made my way down and spoke to Brittney about the heater and she was great about getting us into another room. She asked us to go look at the room to be sure it was ok. We went to the room and you could tell it was not Cleaned. The bed and pillows were a mess. The garbage had not been emptied and the room cards were still on the desk. So that pretty much told us it was not cleaned. We made our way back down to tell her that it wasn't up to standards, and how it was far from being cleaned! While I waited for her to come back from whatever room she was in down the hallway. (And it wasn't the office) there were 5 people who were also waiting to check in. They said that they called numerous times to confirm check in and nobody would answer the phone. We did end up getting into another room that was up to standards. The only complaint on that room was the smell of skunk which I believe to have been weed coming from another room next door. The first time we stayed here the breakfast was phenomenal. Great choices. Better than the Hilton we stayed at previously. This last time the omelets were like rubber and I almost got burnt by that pan that was just sitting on a plate warmer not secured at all. The potatoes that were served tasted good, but they were sticking to the pan and difficult to serve up! (Maybe some Pam spray could be used) We didn't complain while we were there and maybe we could have. Not sure if we would stay here again. Maybe, if we were given a discounted stay for another time to try?? The whole thing is. We also bragged about our first stay to friends who also booked here and I was kinda embarrassed as they had some issues as well, but not to the extent of ours. Just being honest! Have a great day.

Last minute decision to get a room the night before my work day in the cities. I was surprised to how clean and fresh the hotel was. My room was spotless, bathtub looks like it was put in yesterday with no soap or mildew. Breakfast was good and Id stay again. Im here for business, not Leisure. I didnt check out the pool. Location is good.

Horrible experience at this Hotel. Went to the pool the card key didn't work to get back into the room. Went to a Concert and got back at 1AM and the card keys didn't work again yet this time the note attendant was nowhere to be found. Corporate number had me call the Police. They couldn't find him. Finally after 2 hrs. the attendant shows up, makes a new card to get into my room, no apology and proceeds to talk to Corportate on the phone who had been calling the Lobby for over an hr. Then the Corporate dispute number sent me on a multi-day calling spree to try recoup part of my nite cost and and after all that refused to refund anything. Very poor customer service, communication and problem resolution.

Best Western Bloomington Edina has really gone downhill. My room was recently painted. However, the painter must have had issues, as there were several blue roller spots on the white ceiling. Then the desk chair had white paint spots all over it. But the worst was everyday guests would smoke pot right outside the front door. It stunk so bad. Then guests were allowed to talk on speaker phones in the breakfast room and play games on their phones with the volume full blast. The clientele there was questionable. I won't be staying there again

This is a great place for the price. Centrally located just off 494, so it's easy to get everywhere. The hotel has been updated in the past 5 years, so new floors, carpets and furnishings (no 1970s brown!). Basic and clean. I had a king bed. Mattress was a little firm for my arthritis, but I managed. The room is smaller, but it fit my needs and was perfect for me. I thought it was cozy. Microwave, small refrig and coffee maker in the room. Reese and Boston were great at the front desk. Pleasant and responsive. I asked for a high floor and away from the noise as much as they could - and Boston got me on the 4th floor a few rooms from an end. Breakfast was very good with lots of options. I appreciated the hot protein options (eggs, sausage) and although I don't usually eat breakfast, I grabbed a plate, put it in my refrig and ate it for dinner. We had one issue on the last night of my stay with a couple of rooms full of girls across the hallway from me - who spilled into the hallway with music. It took a while, but finally at 11:30, the extra friends they had invited were kicked out and things quieted down. Even with that incident, I will be staying here again when I come back to my home state.

This place has prostitution being run out of it. Room near mine had random men coming and going at all hours. Not exactly family friendly. Not sure if Management doesn't know or doesn't care but given how seriously Bloomington pd takes the issue I'm surprised it's allowed to go on here by the hotel.

The room was clean, beds were slightly uncomfortable, breakfast was good (had sausage and scrambled eggs one day and sausage and obrien hashbrowns the next along with cereal, toast, bagels, fruit, waffles, juice, and milk, and coffee), pool area was super hot and high humidity even with the outside door open (towels laying all over the floor the second night), front desk personnel did their jobs, but could have been friendlier. We didn't get greeted when walking in or a thank you, have a nice stay or anything like it.

We found this hotel to be average. We stayed three nights. Breakfast was decent, with a variety of offerings such as waffles, bagels and English muffins, sausage and egg dishes. The only breakfast complaints, being completely honest, were that the eggs seemed processed, only kids cereals were offered ( CoCoa Puffs, Trix, and Cheerios), and the fruit was not replenished with fresh daily ( the bananas got browner through the week). The attendant did a good job of keeping things restocked however. The other thing to note: We booked directly through Best Western and the price quoted did not include all the fees we were charged. When I asked the guy at the front desk to clarify why it was different, he couldn't give me a breakdown. As it turns out, there was an additional occupancy tax added by the hotel that I was able to figure out on our final bill. There were some maintenance issues in the room such as a broken toilet lever, but they were able to fix that. We did hear a lot of noise into the late night from people gathering in the parking lot, and the walls were rather thin so we intermittently heard noise from the halls, the room above, and the neighbors. On the positive side, the lighting in the room was excellent, and there was a refrigerator and microwave available. If you are staying more than one night, please be aware that there is absolutely no housekeeping service. You can ask for more towels or toiletries at the front desk, but otherwise you make your own bed, clean your bathroom counters, and the like. This was the biggest disappointment as there was no mention of this on the website. My thought is that you pay the same price (or in our case even more) per day for the subsequent days so they should be able to provide this service.

Room Bedroom was large and beds were comfy. Bathroom is smaller than expected. My room faced the Hilton next door/American Blvd. With the AC on low you could hear some car noise on American Blvd but nothing from highway 494. No noise issues from other guests/rooms. Breakfast Couple juices, cereal, milk, yogurt, biscuit and gravy, eggs, make your own waffles, bread, muffin, sausage patty or links depending on the day, breakfast potato during early breakfast and switching to tator tots when breakfast potatoes runs out. Not much seating area. Staff Check in person was a little slightly rude when we asked to our initial room but still did change it. Front desk staff on other days were fine, no issues at all. Maintenance took off a break panel door and just left it leaning against the hallway wall for over a day. Other Only first floor ice maker worked. Elevator was quite jerky. Elevator floor was constantly sticky, even though it was cleaned everyday.

We reserved 5 nights at this hotel so we could be near the Mall of America for our first ever trip to Minnesota. We arrived the evening of June 21st. Check in was pleasant, however, shortly after we got to our room, we found that the sliding glass door to the balcony (which is connected to all other rooms on that floor) had the handle completely removed and could not be locked or secured in any way. It could easily be pushed open, from the inside and outside of the room. When I let the lady at the front desk know, I was told there was nothing she could do about it since they had no maintenance staff over the weekend and no rooms we could be moved to. She said the only thing she could do was give us a refund so we could go to another hotel. Exhausted after a full day of traveling, we did not want to try to find another place at the last minute, so my husband found sticks outside and wedged them in the door so it wouldn't open and we stayed for the night. We spent the next day out exploring Minneapolis and the Mall of America , which were under an extreme heat warning that weekend. When we returned to our room, our girls were anxious to cool off in the pool. There must have been another maintenance issue in the room with the indoor pool, because it was unbearably hot and literally felt like a steam room. The POOL was as hot as a jacuzzi. After only 15 minutes in the pool area, we all had headaches and felt lightheaded. It was horrible. Access to a functional pool was a major factor in choosing our hotel. It was at that time, we decided we needed to find a new place to stay. I contacted the Best Western customer relations department, who created a ticket and advised me to talk to the front desk to check out and get a refund. I spoke to Jay at the front desk, who was very empathetic and understanding. He checked us out and assured me that our stay would be refunded. We found a new hotel to stay at and enjoyed the rest of our vacation. However, we were charged for the entire 5-night stay and have still not been refunded. I have repeatedly called customer relations, and they have submitted our ticket twice and tried several times to contact the manager at this Best Western location but have not been able to speak to her, nor has she responded to our ticket. They were able to verify with an employee that Jay, in fact, added a note to our reservation that we were promised a refund. Apparently, the refund cannot be processed by anyone but the elusive manager, Jennifer, who is never available. It's looking like my only option may be to dispute the charge with my credit card. My family has had great experiences with all other Best Western hotels, making Best Western our first choice when we travel. Unfortunately, this experience, the horrible guest service, and how hard it has been to get the refund we were promised will make us rethink that choice.

I was a little skeptical about staying at this BW as there are a lot of mixed reviews but I enjoyed my stay. The building is very clean and has a friendly staff. The building is fairly recently remodeled so the rooms are modern and have awesome beds. I can't say much about the breakfast because I was there Sunday morning and they were out of almost everything so it was sparse. It's nice though that you can simply go to Denny's under the same roof. I do recommend staying here.

Nikki the breakfast attendant swore at me and was threatening after I asked for some fresh fruit as it was out. The front desk took her side and threatened me as well. I felt afraid for my safety. When I asked for a manager, the woman said her name was Rhonda and she is the manager.

Great location and price point for our visit to Minneapolis. We were in town to see the Twins vs Astros opening weekend. We would stay here again when we are in town for the MN State Fair and the MN Renaissance Festival......................

Rudest and most unhelpful staff I have ever met. They were very ride and unhelpful not willing to do anything but give attitude. They charged my card and 35$ extra disappeared from my account , the rooms were nice but the staff not good. The best western in Brooklyn Center Minnesota is ten times better.

Hotel was reasonably priced for the amount of time we would be there. Checked in at 9pm. Front desk wasn't the friendliest but the process was quick. The rooms were basic. Nothing fancy. All we did was shower and sleep. Everything worked as it should. Breakfast was great. Eggs sausage tots waffles cereal breads milk juice coffee. Was a nice spread. The lady working the breakfast service was super amazing. Keep up with only her and even had time to show my son were the pool was located. Pool is a little cool in my opinion same goes for the hot tub. Reminded me of our sons bath water when we are at home. Another 5 degrees for both the pool and hot tub would be great. Overall the experience was very good.

Ivan Aya La had amazing customer service and was an amazing help. All the employees are very helpful and they all have a friendly face. I have never had a bad experience with anyone at this hotel and i love staying here for volleyball tournaments.

I have stayed here eight of the last twelve nights and there is very little I can say good. I am a member of the Best Western Platinum Club. While the registration process the first stay was good, the second stay, the front desk clerk and little or no personality, did not acknowledge my membership or offer me my free waters. The pool area is supposed to be closed to non-adults after 10 p.m., but almost every night there are children in the pool area until 11 p.m. or later. When I brought this to the attention of the front desk clerk, I was told to tell them they had to leave. When I asked for a late check out, which I can usually get at any other Best Western, I was told that was not possible, but they could make it work for $ 100 per hour longer I wanted to stay. Breakfast on weekdays is supposed to be available until 9 a.m., and on weekends until 10 a.m. But if you go down the last half hour of the scheduled time, you will find cold eggs, no meat, very little potatoes and almost no bread products. When asked if it would be refilled before the closing time, the response was "There was a rush on the food we didn't expect and won't have any more." Then on Saturday night, quiet hours are supposed to be at 10 p.m. At midnight, there were teenagers running around, banging doors, and yelling up and down the hallways. When I called the front desk to have it resolved, I was told that there was nothing he could do, as he was working the desk alone and couldn't leave the desk. Breakfast never has enough hot food, and today, there was biscuits and gravy, but the gravy was on one side of the room, while the biscuits were on the opposite side of the room. And very little hot water!

I booked this hotel for the shuttle to MSP. Went to front desk to find out if we needed to give advanced notice and was met was one of the most rude front desk people I have talked to in a while (lady with glasses). She made me feel like I was a complete idiot for not knowing they no longer have shuttle service. I told them that their website advertises shuttle service and she said "ya, we have been asking for that to be taken down". I asked if we could still leave our car here and she treated me like I have never traveled before and didn't know how a park and fly worked. Yes, I know that there are bookings for park and fly and bookings for a regular stay...your website doesn't offer anything but a regular booking. I was told that if I wanted to leave my car I would have to fill out a BUNCH of paperwork, I just said thanks and walked away. We will just park at the airport :) I would recommend going anywhere else, customer service is number one for me and being talked to like that was enough for me to not return.

Shower spigot broken. Water sprayed everywhere. The head was loose and damaged. The wall cover was missing at the pipe. The shower didn't drain. I found finger nails on the chair and floor. 1” of dust on the head board. The furniture was missing pieces. The door was cracked and broken. No breakfast. No milk. No staff. The key cards didn't work for the entrie stay. 0 room cleaning. Even though it was requested. And my credit card was billed without approval. They never confirmed charges. I will never stay here or at best western again. Take your points and stick them where the sun don't shine

unpleasant treat by receptionist . Overchargeed and I had to call the head office to resolve the issue. They have lack of staff.only 2 employees for the evening shift as they said. Breakfast was bad. not willing to enrtain anyone with 1 hour late checkout @12:00 noon

Check in was quick and easy. Our room was comfortable, however the view out the window to the west, right about the driveway, was blocked by part of the building. The shower and toilet both drained slowly. The top hinge of the bathroom door was very loose, requiring the lifting of the door to close. Access to the parking lot is kind of roundabout; not much near front door.

Tiara saved my life :) so its 1000 / 10. I was here for 1 week in 3 different rooms. They were all clean, smelled nice inside. The hotel is in good condition too, with fresh renovations. Best hotel for this cost in minneapolis area. There are not very many guests, so the hotel is very quiet.

5/5 !! HIGHLY recommend!!! LOVE this hotel. I am a local and visit here often to take my 3 yr old swimming, we have been frequenting this hotel for almost 2 years now because of the price, staff and overall quality when we stay here! We won't go anywhere else - The location is amazing, right in the middle of everything you'll need and better yet - love that Denny's is connected / right next door for a bite to eat when this momma wants to have a drinky drink and get a quick bite to eat. ? Cheers! P.s - the price is so dang cheap for the experience you receive while staying here ... The MOST bang for your buck. ? The staff is 5/5, cleanliness 5/5, the pool is literally why we visit 5/5, location 5/5. We will always come back and visit and when we need a quick get away or a dip in the pool, this Hotel is our go-to. If you're looking for a quality place to stay while you are in the area, this is definitely the place.

The staff here are extremely courteous and professional, beginning at the front desk where Brittany went above and beyond for my needs, along with Ivan. Rooms and hallways are clean and decent; breakfast is excellent. Will surely book here again.

Absolutely wonderful hotel! The place was clean and tidy, the staff were all wonderful. The receptionist Ivan was a life saver when we were having some reservation troubles at check in, he was above and beyond and really made our trip!! The breakfast was well attended too each day with great variety!

The room was not only fresh and bathroom well supplied but most importantly the bed was just perfect and the pillows easy to fall asleep on! The staff was attentive and morning breakfast buffet excellent . Since our stay was extended do to medical problems the general manager Brittany went out of her way to make everything very easy easy on us

The room was clean. Love the room. Very kind, friendly and helpful staff. The location is convenient to everywhere I needed to go. Hallways, elevators all exceptionally clean. Incredibly full breakfast. Love that they have a pool and workout room w/accessibility for extended hours. Thank you for all your kindness!

This is a great place to travel with children. They have a full breakfast with lots of kid-friendly options as well as a pool and hot-tub with family and adults-only hours. The staff are so friendly and accommodating and always make you feel welcome and appreciated. We can't wait to come back and visit again!

We stay in BW hotels frequently, and this was our lowest experience in BW hotel. The rooms are small and the bathrooms very small. But everything was clean and in working order. Some staff just didn't do their job. The breakfast buffet was frequently out of items (especially coffee, but also eggs, sausages, hash browns and others) so had to go find someone to bring more. Housekeeping often forgot many things. Needs improvement.

The staff on checkout this morning, she was so rude and unapologetic that it just turns you off!! Ice machines don't work, no coffee in the lobby, had to wait 15 mins. No staff is on top of their game beside being rude at the front desk! The staff give the brand a bad image!

Checked in to rude lazy host who took 10 minutes to check me in. Nobody in lobby. Go into room and both beds have damp sheets. I let it slide as I bring my own blankets and pillows. Gave me room right next to housekeeping & workout room. Whatever I deal with it. Get woken up at 8AM to someone who keeps knocking on my door even tho Im screaming NO HOUSE KEEPING! Finally get outta bed had to open door to say NO HOUSE KEEPING. It wasnt HK tho. Go back to bed & not 5 minutes later my phone rings & its the front desk asking me when im checking out because they need to start maintenance on my room. I say I paid for this room and im leaving at check out time. Try to lay back down but now im steaming. Go to front desk and GM hears out my concerns and her exact words" I cant refund your stay b/c you booked through Price line. Tells me I have to contact them to get compensated for the issues. Call Price line CS and they are great saying we just need to call hotel and verify story. sit on hold and she comes back and says the GM is not available and just hung up on Priceline. I said She there I was just down there. Walk down and there she is and her exact words" I never offered you a refund." Umm you told me to call Priceline for that exact reason. Now she wont verify my story with PL CS and then GM tells me I dont care what Priceline is saying, I have nothing to do with the refunding of your stay. Price line tells me they cannot refund the room without hotel ok ing the refund. Someone is lying and its not priceline. Go back to my room and no lie a lanscapper tosses 5 tools and shovels against my wall and starts doing work in the rock garden right outside my room at 9am. tell the GM as im leaving and she says "thats life people gotta work." WTF kind of hotel did I just stay at. PL gave me a 20% off coupon toward next stay with them. Best western corperate gave me 5000 points towards another stay at a BW. LIke I dont think Ill be staying at a Best Western the rest of my life. GM wouldnt even give me her name so I could report her behavior to corperate. LOL WTF

When our flight was delayed multiple times and then canceled, we stayed a day and a half here. It was freshly renovated and appeared brand new inside. The staff were very helpful and friendly. There is a Dennys next door which was a bonus since we didn't have a vehicle. We would definitely stay here again if in the area.

If you're looking for an unforgettable hotel experience, look no further than the Best Western in Bloomington! We arrived at the delightful hour of 3 a.m. and were greeted by what seemed to be a friendly staff member. Turns out, they were just practicing their improv skills, because what followed was nothing short of a comedy sketch.First up, a surprise $200 fee – it's like they threw us a surprise party, only without the fun. When we finally made it to our rooms, we were treated to a vintage light show with flickering bulbs and no clocks in sight. Who needs to know the time when you're living in a Best Western time warp?The key card system was a nostalgic trip down memory lane, harking back to the early 2000s. No fancy NFC technology here – just good old-fashioned card swiping. It's like paying tribute to the glory days of credit cards.Proximity to the Mall of America was a plus, but the real highlight was the kids' water park. Picture this: flimsy wristbands that fall off faster than you can say "family vacation." Lose one, and you're down $25 – a small price to pay for paper jewelry. Breakfast came with the wristbands, but if you enjoy IHOP, just head there instead.Now, the pool experience was top-notch. Security patrols every 15 minutes to enforce the sacred wristband rule. Special shoutout to Ryan from Blue Line Investigation, who ensures the wristband law is followed with military precision. Never mind the kids running, roughhousing, or the memorable incident on the water slide. Tim's got his eyes on the prize: wristbands and nothing else.After our paper wristbands mysteriously vanished, we approached the front desk hero, Yussuf. His customer service skills shone through as he suggested we pay $100 for new ones. His crowning moment was when he threw papers in my wife's face – truly a masterclass in hospitality.Despite our best efforts to speak to a manager, it seems they were as elusive as a unicorn. Shoutout to Greg, wherever you are. We did manage to dig our wristbands out of the garbage, but by then, the magic was gone.The store by the front desk was a hidden gem, often closed, and the water dispenser stayed empty on scorching days – a testament to the hotel's commitment to hydration challenges. And let's not forget the shower experience, akin to four kids with Super Soakers aiming right at your face. Refreshing, to say the least.In conclusion, the Best Western in Bloomington offers an experience you won't soon forget. For all future visits, we'll be exploring other options and suggest you do the same.

Smells like crap, I recently stayed at this hotel, and I was extremely disappointed. The entire place reeked of weed, cigarettes, and mold, making it nearly unbearable to stay. It's clear that the hotel is not well-maintained, with dirty, worn-out facilities and an overall lack of cleanliness. I would not recommend this place to anyone.

Hotel had a lingering musty/smokey smell to it in both the hallways and room. It's an older hotel that looked as if they tried to modernize it but some of the walls had water bubbles on it. Hotel was not kept clean in the common areas/ rooms. Our room was left unlocked all day after the cleaning staff finished cleaning the room. The outdoor smoking areas were right outside guests rooms and the smoke came into the room.

Toilet seat slide right off toilet, was clearly broken, room had cigarette smell even tho it was a non smoking room, price was increased due to natural disaster power outage so they took advantage of the situation. Usually a decent hotel but not super thrilled this time around

The hotel was very clean and great location. Would not hesitate to stay there. The staff was very congenial. One of the better values. Close to MOA and the airport. Had the handicapped room and was very accessible. Room was clean. Breakfast included with room and was adequate.

The ladies at the front desk are the rudest people i have ever met. I arrived at 2:59 and they made me wait until exactly 3 o'clock to check in. She was waiting for someone to take over for her. She didn't help me until 5 minutes later. And than she asked for my card and id so i handed them to her and she threw my card back at me and told me it needed to match my id. I tried explaining that that was the card i used online and she requested my husband's id so he left to grab it in our car. She than ganded me a paper saying the deposit was 100 dollars but online it said the deposit was only 20. I told them that was my dinner money and she told me thats not my problem. I had my 2 young kids with me that got to witness this lady be overly rude to me about everything. I had to have my husband take over bc i was on the verge of tears at that point.

We visited as a school group and had a very pleasant experience! The staff were friendly and accommodating, and we greatly enjoyed the pool/breakfast. Parking was free and easy as well. I definitely would recommend this location for travelers of all types, especially groups!

They really need to get a handle on a hotel with full capacity and noise control. Groups were partying in the front entrance until well over 3 am. We could hear the noise over the tv and we were on 4th floor. I get the hotel was full. However, not everyone is from West Fargo for tourneys. The person at the front desk should have had them quiet down at least by 11 pm. Save your money and stay elsewhere if the hotel if full and you like to get a night of sleep. The second night a kid from the tourneys pulled the fire alarm. They closed the pool area for everyone.

The front desk staff were nice and friendly. Our room was located on third floor which was fine. Halls seemed to have odd odor. My biggest complaint is during swimming with my kids they found 3 big wads of human hair in the pool! That's gross. I get hair falls out but that much, and that many times of finding it in one time of swimming made me get out.

The staff was very nice and helpful throughout our stay the breakfast had so many variety's my kids loved it:) it was nice to finally come to a hotel that hot tub and pool works room was very clean bed was so comfortable wait to come back in august

Hotel was very clean and our room was also. The check in was friendly and fast. We also enjoyed the breakfast. We would definitely stay here again

Don't rent here at all scammers, I got harassed by staff every day to check out before time I want a tefund

I was nervous about staying here after reading the recent reviews, but it turned out to be a great hotel! We didn't have issues with staff, hotel and rooms were very clean, there were no problems with the pool or hot tub like I had read, and breakfast was delicious! My kids loved the waffles with the extra toppings the provided.

I stayed here the Sunday before President's Day with my children. The room was clean, comfortable and had queen beds. We booked the room for four people, yet were only provided three bath towels. My 7 yr old son had to use a hand towel. I can usually tell a hotel is cutting corners by not providing the correct amount of towels. I had owned a hospitality business for 29 yrs and was always told to have 3.5 sets of towels for each person a room slept (one set in rooms, one in wash, and one waiting to be used). The pool was a nice temp and hot tub was hot. I do believe the chemicals were wrong on the hot tub as the water was green. At 10pm, there were no pool towels. My daughter went to front desk requesting 4 and she was given 3 as they stated that was all they had. Breakfast was adequate, however, they shut it down early. We got down there at 9:18 and it was supposed to stay open until 9:30. At 9:23, items were already being pulled. My daughter was making a waffle, they pulled the fork like utensil, so she had to take off the hot iron with her fingers! I wanted some meat patties, but they already took the tongs, so I too had to use my fingers. This was our first time staying at the hotel. Even with the lack of towels and breakfast closing early, it was clean and a reasonable price, so we would stay again. Thank you for a quick mini stay after a long day at the MOA!

Great stay near the airport. Very safe, clean, and comfortable. There is a Denny's attached and many other options very nearby. The staff was very friendly and accomodating. The breakfast had hot food such as eggs and sausage, which was a treat.

asked for clean towels on the second day and was told there were none and had to ask a few times before getting any other p[people told us the same thing happened to them the breakfast left a lot to be desired

We've stayed on two occasions for a total of three nights at this property during the past five months. It has a convenient location and resonable rates. The breakfasts are sub-par and it appears to be understaffed.

I was refused om a rude way, but they could or want to say why. A day later i talked to the manager and she told it was because of a incident of June 2022. I rember later that i then could not check in because problems with the computer and i have to wait. When i was waiting people get in and get a room. So i ask why i have to wait and people came after me get a room. After 5 days i asked why there no one come to clean the room and the answer was there is no housekeeping. So disappointed.

My husband and I made such an effort to stay at Best Westerns last spring to get bonus rewards points. My husband died unexpectedly 9 weeks ago. I thought it would be a tribute to him to use the bonus points to pay for a room in Minneapolis recently. I did not realize that this was not allowed in the Best Western Rewards program. I ended up paying full price for the room. The general manager treated me like I was deceitful rather than having made a mistake. She would not refund the 16,000 points to my husband's account. She was rude and abrasive and also said things that weren't true like that I had tried to use my husband's credit card 3 times over 2 days. His credit card, even though it is a joint account was not in my possession while I was in Minneapolis and I was only in this hotel one day. She also said I had approached different employees about this problem and there was only one woman (Kristen) that I talked to at the desk. This has left me offended and further saddened about the loss of my husband. Additionally, near to my room on the 4th floor, the housekeepers were having a loud morning party. I thought this would be difficult for a guest to sleep in the morning. I would not stay in this hotel again and I would not recommend it to anyone.

This was our first time staying at a BW. We hoped it would be good but it exceeded our expectations. The lobby was fresh and bright, there were plenty of spaces to sit and relax. The pool area and workout room were clean (though we didn't use) and the pool is open later than most places we've been. The location was perfect to go between MOA and Valleyfair. The room was clean, stylish and perfectly stocked with everything we needed. The breakfast buffet had more variety and longer hours than we've seen.

The hotel was 100% full which was very surprising considering how poorly run it is. People must be booking here thinking it's a Best Western so it must be pretty good. Unfortunately no. Front desk staff is indifferent to problems. Housekeeping is awful. When we checked in it was not properly cleanes. Bottom bed sheet had a blood stain (was it changed from last guest?), dirty washcloth left in shower, old pair of jeans behind chair in room. Spoke to housekeeping supervisor in the morning and they changed the bed sheet but left the jeans. The next day after being out all day we returned to a room that had not been serviced by 5:00. This after having to go back down to the front desk because our keys no longer worked. Housekeeper was next door - showed her the unclean room and she said she'd be back in un momento. Instead she left for the day. Tried calling the front desk - phone didn't work. So went down again and was told if we want a room that's clean and has a working phone she can move us (hotel was no longer full after the weekend). No thanks, just give me clean towels. This will take a while cause she'll have to go to the laundry room to see if she had any. Wait and wait while she does other things before going. It's really the attitude that gets them to 1 star. No one even wants to look like they're trying. Oh, and the breakfast? What a cluster. They couldn't keep up with demand. Both mornings we went down the hot food serving trays were empty. You could make a waffle. If you wanted to wait 15 minutes in line. Well, get a coffee to bring back to the room. The lids don't even fit the cups. Skip this place!

First and foremost, the hotel is not clean. We arrived to find old sour yogurt on top of the fridge. Inside the fridge was dirty. The elevator had garbage in it. Went to have a shower and old hair was stuck to the wall and soap scum in the one tiny dish. The water pooled at the feet because it drained so slowly. The shower curtain had to be snapped on because it was hanging. The feel of it was slimy. The ceiling is low in the shower, I could not extend my arms over my head. The fan, while noisy, didn't take the fog out. Beds were uncomfortable and there was makeup on the pillows. There were only three towels. No tissue in the box. The hand lotion was used and nearly empty. The “blackout” curtains did no such thing. There was a large flashing light on the balcony (that doesn't open). The USB charger did not work. The microwave needed to be wiped down. Breakfast was bad, very bad. Waffles stuck in the maker despite sprayed, the egg omelettes were still frozen. The bread was stale. The tater tots were also still frozen. Tables were dirty, no one around to clean them. When I asked about the taters I was told they're fine. And when I asked for a table to be wiped down I was walked away from. The staff cleared out the breakfast area before 10. And then I had to go back in because I had forgotten something and all the cleaning staff were sitting (at clean tables!) eating. That's fine that the hotel does that for the staff, but they had everything refilled and clean for themselves and treated the guests like garbage. Speaking of garbage, every garbage can I saw was overflowing. I stayed three days and the same pizza boxes stayed stacked on the garbage cans on our floor. The wifi didn't work well if at all, so I incurred out of country data usage in order to stay connected. When I tried to approach the desk about some issue the woman with glasses and tattoos was so grouchy, I didn't want to get treated the way the others in front of me were. I believe this used to be an AmericInn and I stayed there years ago. This new branding has left a bad taste for best western with me and my family.

Hotel was clean and comfortable. Staff was nice. Breakfast was great with a variety of hot and cold options and always well stocked. Our room was clean and comfortable. Only complaint was we could never get on the wifi. Would stay again if in the area.

A very clean hotel. Staff, especially the lovely housekeeping ladies, were very kind. There were more than enough choices for breakfast. Although it is not located in any main area of the city, we found several shopping areas and restaurants within a 2km walking distance. Easy access to highways to quickly get you to major destinations. A great place to stay at a reasonable price.

The location was ok not to bad . Parking on site is good. The room wasn't very pleasant smell like mold and old . The swimming pool was terrible for the kids dark ,small and the chlorine was over and you can't even breath in the swimming pool area . The worse experience was with the front desk staff they we're very rude , start when I arrived little early around 1pm and I asked if I can check in early if it's possible the answer was no with attitude and right away she said I could check in if I pay the $30 early check in fee . Then she walked inside to the office . Was very tired coming from 13 hours drive . Anyway will never use this location ever again or recommend it to anyone at all

I am a platinum best western member. I called the hotel to see if we could do an early check-in on the day of arrival. I was told yes if the rooms were available. I then pre-checked in and was given a window of two to three to check in. I was nowhere told that there was an extra fee for checking in. We arrived a little after 2:00 to be fairly rudely told that. Oh well, you can have a free bottle of water as a platinum member. I called Best Western customer service as I feel if I was offered a check in window of two to three without being informed of additional fees, that that should be honored. I got nowhere with them and the guy at the front desk, when I asked him to show me on the Best Western website where it says that, he let me know that he would not be able to do that. And then he recommended I read before I book next time. I am sitting waiting to get into the room, so the hotel may be nice, but the customer service leaves a lot to be desired.

worst customer service ever the staff was very rude to me I would recommend you do not go to this hotel worst experience I have ever had if someone asked me about it I would tell them not to go there

Rude unprofessional staff and management. They don't take accountability for 'their" mistakes but will continue to lie. We will never stay at any Best Western ever again. Disgusting behavior. There are plenty of better places to stay. I do not recommend this place at all.

My wife was harassed by the front desk and when we went to our room there were already other guests in there. No apology or anything when we went to the front desk and they didn't offer to clean the room since other people had been in there. We had to find another hotel because we did not want to stay there any more and we were there for a funeral. Not the kind of stress we wanted to go through. Also, no refund was ever offered and I am still waiting on a response that I made to customer service. I will never be back here and will likely not visit another best western again if this is how they handle situations like this.

The lady at the front desk was very rude, they charged me for two nights when I changed my reservation to one night! The pool was foggy and dirty, the hallways stunk like weed, it was loud, no extra blankets wouldn't even give us extra toilet paper! It was a horrible stay

Evening front desk agent was rude and would rather be on her phone, room was spacious and nice, balcony doors don't open. Breakfast was great with a different selection everyday. I would possibly consider staying here again.

Arrived and as I was checking in, they added a $100 deposit for incidentals. It wasn't on the website. That's a big red flag for me, this is a bad way to do business. It needs to be on the website if you're going to have that deposit. I specifically look for these deposit, I won't stay there if they have that. It makes it look like they'll treat me like a criminal since I don't take anything from the room. Avoid this hotel at all costs.

Convenient close parking, my room was clean, quiet restful night-not noisy as I feared being so tired. The free wi-fi was good, hotel had good bkfst options & woman was very friendly check-out, made it easy & stress-free considering the week I'd had.

Only the 3rd floor ice machine works and it has mold in it. The other floors do not work at all. It does not cost that much to repair/replace an ice machine. BTW i AM RETIRED FACILITIES MAINTENANCE FROM NORTHWEST AIRLINES.

hot tub was completely empty. we didn't know that until we got our suits on and walked in the pool door. At check-in though they touted adults only after 11pm. Who the hell cares if there's no hot tub? I would have stayed somewhere else. Horrible mattresses also. Haven't been that sore the next morning in a long time

After multiple direct reservations from BW website, I reserved two nights through Hotels.com's app and paid 153.82 to Hotels.com. in the first day of this stay I complained about two $100 of hold that was not released, instead of apology, they took an extra $90.47 from my account, in the next day when I asked for that money, they took another $90.47 again, at checkout time when I asked for both, they swept my account to $0.00 taking $278.48, overall of 613.24 for a room that was $61.. per night. I called BW customer service, but they said is up to the hotel! First time I talked to the hotel's general manager, Christin, she told me that she cannot see any charge, the last time she falsified and tried to confuse me, assuming that I cannot get my $459.42 back, and it was like she was collaborating with Sheekugu in this scam. More… For the last day when I returned around 4:00 am from my night shift, my room's key was not working and nobody was in front desk until 5:15 am And much more problems

This hotel was ok for the price, the initial introduction with the little, bald girl was a little rude, but what can you expect for a hotel next to a Denny's? The room was comfortable, bathroom had some interesting rust colour on the ceiling, fruit flies surprisingly was blossoming from the bathroom as well. The pool area was nice, they didn't provide towels so bring your own from the room! The hot tub was FULL, like I submerge myself and the water overflows over the ledge. The swimming pool was decent, swam in the area during a storm outside was a whole adventure. Breakfast in the morning is always a thumbs up for me. Some eggs, make your own waffles, bacon, cereal, juice, bread, muffins, and a quiet atmosphere to enjoy it.. or just take it back to your room to enjoy with some tv! All in all, I liked it enough, but where I was hanging out, I'm going to pay a little extra to have a little better of an experience.

Bring coffee you'll be there awhile if you need something. Staff was always coming in from outside and surprised to see someone waiting at the desk. This happened on many occasions during our stay and there were 4 rooms on my account which means I had several family members with me. The beds weren't the most comfortable but for a short stay it was okay. The cleanliness was fantastic so thsnk you for that.

Do not stay here. Front desk is snooty and rude, week smell everywhere and it seems to be a homeless shelter or a temp prostitution / crack house for the majority of the 2 weeks I stayed there. I did not feel safe and the breakfast was def processed junk food.

We exclusively stay at Best Westerns and this one we would not return to. The hall and room smelled musty, the breakfast was rubbery, nobody had keys to the maid closet apparently so we couldn't get any extra pillows or requested toiletries, there's limited snacks at the front desk but no vending machines, and the shower drained so slowly I stood in ankle deep water to shower. You can hear noise easily through the walls and the USB port didn't work to charge cell.