Best Western Hotel Bloomington Edina - Minneapolis, Bloomington

After multiple direct reservations from BW website, I reserved two nights through Hotels.com's app and paid 153.82 to Hotels.com. in the first day of this stay I complained about two $100 of hold that was not released, instead of apology, they took an extra $90.47 from my account, in the next day when I asked for that money, they took another $90.47 again, at checkout time when I asked for both, they swept my account to $0.00 taking $278.48, overall of 613.24 for a room that was $61.. per night. I called BW customer service, but they said is up to the hotel! First time I talked to the hotel's general manager, Christin, she told me that she cannot see any charge, the last time she falsified and tried to confuse me, assuming that I cannot get my $459.42 back, and it was like she was collaborating with Sheekugu in this scam. More… For the last day when I returned around 4:00 am from my night shift, my room's key was not working and nobody was in front desk until 5:15 am And much more problems

This hotel was ok for the price, the initial introduction with the little, bald girl was a little rude, but what can you expect for a hotel next to a Denny's? The room was comfortable, bathroom had some interesting rust colour on the ceiling, fruit flies surprisingly was blossoming from the bathroom as well. The pool area was nice, they didn't provide towels so bring your own from the room! The hot tub was FULL, like I submerge myself and the water overflows over the ledge. The swimming pool was decent, swam in the area during a storm outside was a whole adventure. Breakfast in the morning is always a thumbs up for me. Some eggs, make your own waffles, bacon, cereal, juice, bread, muffins, and a quiet atmosphere to enjoy it.. or just take it back to your room to enjoy with some tv! All in all, I liked it enough, but where I was hanging out, I'm going to pay a little extra to have a little better of an experience.

Bring coffee you'll be there awhile if you need something. Staff was always coming in from outside and surprised to see someone waiting at the desk. This happened on many occasions during our stay and there were 4 rooms on my account which means I had several family members with me. The beds weren't the most comfortable but for a short stay it was okay. The cleanliness was fantastic so thsnk you for that.

Christine W, General Manager at Best Western Bloomington Edina - Minneapolis, responded to this review
Dear Guest, I'm sorry that my front desk team was not at the desk and made you wait. I will be speaking to them. All the mattresses in the hotel are brand new. We just remodeled the hotel this past year. I understand that everyone has their own preference when it comes to sleeping on a mattress. I hope that you will consider staying with us again in the future. Sincerely,

Do not stay here. Front desk is snooty and rude, week smell everywhere and it seems to be a homeless shelter or a temp prostitution / crack house for the majority of the 2 weeks I stayed there. I did not feel safe and the breakfast was def processed junk food.

We exclusively stay at Best Westerns and this one we would not return to. The hall and room smelled musty, the breakfast was rubbery, nobody had keys to the maid closet apparently so we couldn't get any extra pillows or requested toiletries, there's limited snacks at the front desk but no vending machines, and the shower drained so slowly I stood in ankle deep water to shower. You can hear noise easily through the walls and the USB port didn't work to charge cell.