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Best Western Executive Hotel of New Haven-West Haven, West Haven

3.5/5  - basé sur 375 notations.
490 Saw Mill Road, 06516-4044, West Haven, United States - See map
Best Western Executive Hotel of New Haven-West Haven - Welcome to the Best Western Executive Hotel of New Haven-West Haven. The Best Western Executive Hotel of New Haven-West Haven is ideally located in the center of West Haven. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Guests will appreciate a prime location like our West Haven Hotel, close to all major attractions and destinations. Whether it is an event at the University of New Haven or a corporate event, staying at our hotel makes any trip easier. With a refrigerator and microwave in every room, an extended stay is made simple. Enjoy free HSIA from your laptop, iPad or other electronic device in the comfort of your own room or relax in our heated indoor swimming pool. Start your day off with a complimentary hot breakfast featuring warm delicious pancakes, eggs, sausage and 100% freshly brewed Arabica coffee. The West Haven Train Station is less than half a mile from our hotel, so it is easy to zip around the city. The West Haven Beach and West Haven Skating Rink are also nearby. When traveling to New Haven, we are only four miles from Yale, and minutes away from the Boston Post Road which includes countless restaurants, shopping and entertainment. Business travelers with the universities, VA Medical Center, Subway World headquarters, Yale-New Haven Hospital, and others depend on us throughout the year. With meeting facilities, we are the perfect choice for small meetings and corporate events as well. We will treat you like part of the family and provide a spacious room, comfortable bed and a good night’s sleep. Our friendly, bilingual staff members are always on hand to help with anything you need. From recommendations to directions, our top priority is making your trip unforgettable by providing customer service that is second to none. You will feel right at home from the moment you arrive until the second you check-out. Book a room at the Best Western Executive Hotel of New Haven-West Haven Today and save. Cash-debit card paying guests will be required to leave a deposit of 200. 00 USD. Deposits will be refunded at checkout.

Best Western

Executive Hotel of New Haven-West Haven

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 375 guest reviews
NOTE ISSUED
Excellent
125
Very Good
97
Average
73
Poor
44
Terrible
36
REFER TO NOTICE
Business Business
99
Couples Couples
66
Family Family
127
Friends getaway Friends getaway
24
Solo travel Solo travel
43
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice place but difficult to get in and out"

4
27/10/2018

This is a nice hotel, but finding the hotel, getting into the parking area and out of the parking area can be a real hassle. It is located very close to the highway. If you get a room facing the highway you could be in for a noisy night. They do provide ear plugs in the room, so let that suffice about noise levels. Otherwise it is a nice place to stay.

"convenient location & great rate"

4
08/10/2018

We have stayed at this hotel twice in the recent months. The price was great, the hotel & rooms were clean and the staff was VERY attentive to any thing we needed.The hotel is very close to where we needed to be and was the best price of any others we looked at!

"Best eastern way to New Haven"

4
05/10/2018

Great location, easy to get to all attractions in New Haven and vicinity. Rooms are alright, clean and meticously tended to. The service on breakfast is exceptional. The only problem I'd encountered was a billing mistake no one noticed, but they promised to fix it.

"Needs an Update Remodel"

3
04/10/2018

The place is older and it is right off the Interstate. If you get put in a room that has a view of the internestate you will hear a whole load of road noise. The rooms were clean and the hotel provides ear plugs on the night stand. The place needs a remodel. The juice machine wasn't working. They have a yogurt machine but the yogurt sucks. I would rather individual branded yogurts. They do have eggs, bacon, sausage and toast ect. The coffee is horrible. They must use the same supplier as Wyndam and Choice brand hotels. The lady in the evening for check in acts like any discounts you ask for are coming out of her paycheck. I would of used the app on my phone for checking in but I had lost my password. Overall the hotel is about the same as staying at a Quality Inn or an older Comfort Inn. The guy in the morning that checked me out was very professional and tool care of all the issues. I would stay at the hotel again but would be using the App on my phone for reserving a room. The place is better than the Econolodge and there is a Texas Roadhouse in the neighboring hotels parking lot.

"Never staying again"

1
23/09/2018

To start off the stay, the room had a moldy smell from when we walked in. Then there were several bugs as well and the phone didn't work. What topped it off to be a horrible stay is that housekeeping stole my chain which I left in the room. Then management kept trying to convince me I was crazy and did not leave it. Make sure you don't accidentally leave anything in the room because they will steal it and not return it!!! Worst stay ever. Horrible hotel. Never staying here again, rather pay more and stay at the hotel next door!

eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We did speak with your wife 5 times before 3pm explaining we did not find the necklace. I personally went to the room each time. I Also went through all the dirty towels at our hotel to check if it may have fallen on one that was on the floor. Although you never mentioned bugs in your room during your stay or the 5 phone conversations we had your survey through BestWestern you had stated A roach in the room we thoroughly inspected the room and found that there is no evidence of bugs. We will keep your contact information in case we should find your necklace.

"Five stars for the staff and location."

5
22/09/2018

Not only is the staff friendly and welcoming but also smart. They can provide you with essential tip's about the area. Such as how far is the beach or Yale.It is truly a great place to stay.I highly recommend this place.

eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you so much for the great review. We hope to see you soon.

"Great place to stay"

5
02/09/2018

Love this hotel great place to stay because of location. Its close to everything. Breakfast was good and the yogurt bar was nice touch. Room was well appointed. Room was quiet and not much noise from other guests. Overall I would stay here again when in the area.

eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
We are thrilled you enjoyed your stay. We hope to see you again soon. Eileen Poisson

"Great hotel"

5
27/08/2018

Stayed 6 nights. Very comfortable room and mattress. Wonderful staff, everyone willing to "go the extra mile" to make sure you have what you need. Marcella in the breakfast area was a delight. Breakfast area spotless and well maintained. Extensive collection of food to choose from. The only negative is the location. The entrance is not well marked and is situated next to a fenced off lot and empty building.A number of restaurants close by for lunch and dinner. Would definitely stay here again

eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you for taking the time to review our property. I have shared your comments with Marcella. We hope to see you again soon.

"West Haven Gem"

5
29/07/2018

This hotel is always perfect when I stay in the area. As a long-time business traveler, I expect a great hotel that is clean, has many amenities and a great staff. This hotel has all three! The staff is always super friendly and helpful. The rooms are always very clean with immaculate bathrooms and very soft comfortable beds with lots of pillows. The hotel has great wifi, a gorgeous pool, a nice gym and a great breakfast. I've been staying here since 2008 and they continually work to make everything better than before.

eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you for taking the time to review our property. We appreciate your business and look forward to you staying with us again. See you soon, Eileen Poisson

"Perfect hotel"

5
23/07/2018

Beautiful,clean rooms,great breakfast, pool is so nice and easy to get in and out of,the sweets are excellent,I'd liver there if I could,I'm very afraid of hights but was nice as long as I didn't look down..will only stay at best westerns.......no other hotel can match them

eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you so much for your kind words. We hope to see you again soon! Eileen Poisson

"Fantastic Stay"

5
09/07/2018

Friendly Staff. Check in went smoothly and he even caught himself putting us into a King size room when he noticed our children. Showed him our online confirmation and he moved us right into a 2 Queen room. Clean Room, but shower was a bit funky. Great price. Stayed here instead of the recommended Hotel, just about in The SAME Parking lot for 1/2 the price!!! Would stay again for sure!

eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you so much for taking the time to review our property. We are thrilled you enjoyed your stay.

"Nice place"

5
29/06/2018

Last minute needed a place to stay for my daughters orientation for college. The other hotel we booked Econo Lodge was a hell hole horrible. This is a few blocks away, clean, friendly, professional. Breakfast was good and fresh. It could use a little updating. But I would stay in this hotel again. They are fixing the grounds near it, but is was close to everything.

eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
We are thrilled you enjoyed your stay!! Hope to see you again soon.

"It'll get the job done. Could use some update."

3
25/06/2018

The staff is awesome. The rooms are adequate, but a little dated. It had a bit of a smell,not bad, just enough to remind you that you aren't at home. I literally stayed there for 5 hours, checked in at 3AM.

eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you for taking the time to review our property. Hopefully next time you can stay a bit longer and enjoy our indoor pool!

"Best Western -- VA"

3
18/06/2018

The people at the front desk were helpful checking us in. The room was good but the beds sheets were too large for the bed and uncomfortable to sleep on as they bunched up when you laid on them. After the second night of our stay I was ready to leave. The breakfast they served was not what I expected.

eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
THANK YOU FOR TAKING THE TIME TO REVIEW OUR PROPERTY. We apologize for the issues you experienced during your stay with us.

"Nice place"

4
18/06/2018

Room was clean and stayed only one night for a funereal.Had a restaurant that was good place to hang out after we arrived. Would stay their again if needed to. Close to where we needed to go and near stores if needed.

eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you for taking the time to review our property. We are thilled you had a comfortable stay. Eileen

"Skip this place. Old and dated! "

1
04/06/2018

Certainly not the standard I'm used to and I'm a diamond member. Very dated and the neighborhood isn't desirable which we didn't know about ahead of time. Breakfast was horrible and many things didn't work like pancake and yogurt machine. The pool is 8 ft deep if you can believe it. Clearly something they don't do anymore. I wouldn't recommend and I'm disappointed in Best Western for not keeping their standard required at all their facilities. The beds were horrible and really need to be replaced. Two nights and our backs are killing us.

jonnyrh, Owner at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank You for your feedback. We are so sorry we failed to met your expectations. We have reviewed all your comments with our staff and we continue to work to exceed our guest expectations every day. We hope you will come back and give us another try. You can contact me directly for your reservation. Thank You Jonathan

"Older hotel"

3
24/05/2018

This hotel was conveniently located, but is dated. The common areas are quite nice, but the rooms were dated...especially the bathrooms. The hotel does not have a restaurant or a bar but does offer a continental breakfast.

eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you for taking the time to review our property. We are in the process of making arrangements to update our rooms. We hope you come back to see the changes!! Eileen Poisson General Manager

"Life saver in West Haven"

5
19/05/2018

We ended up at this hotel after a terrible storm passed through, we were unable to find accommodations in Danbury and found this place on-line, called ahead and were given help to find them as it was a terrible stormy night and we did not know where we were going, gal on the front desk was very helpful, we were so happy to get out of the car, the hotel was comfortable and we had a well deserved good night's sleep.

eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
We are thrilled we were able to help you in your time of need. Thank you for the kind review. Eileen Poisson General Manager

"Personal Service"

5
06/05/2018

Visiting New Haven we choice to stay at Best Western. It was great value and convenient to visit Yale. The staff were very friendly, helpful and offered a level of personal service that was beyond expectations.

eileen p, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you so much for your kind review. We are thrilled you enjoyed your stay and hope to see you again. Eileen Poisson General Manager

"Outstanding Stay!"

4
01/05/2018

This hotel is a great choice if you are visiting the area and is conveniently located right of Interstate 95. My wife and I stayed here two nights on a weekend visit to the area. We arrived around lunchtime and earlier than we thought we would get there. We inquired at the hotel and were pleased to find that our room was ready and had already been assigned. We were very quickly checked-in by a very courteous and polite receptionist. We were assigned a room on the fourth floor. We arrived to find a very clean and well maintained room. The king bed was spacious and comfortable. The room featured a large television with plenty of channels available. The bathroom was clean but a bit cramped but we managed with that. The room seemed larger than most hotel rooms so we were able to stretch out a bit. The hotel features a full hot breakfast and was outstanding. It had a lot more than is usually found at this chain. There were eggs, sausage, bacon, potatoes and pancakes as hot options. There were also the usual cereals, breads and baked goods as well. There was plenty of room in the breakfast area to sit and eat. The hotel also features a gym and an in-door pool. The gym was well equipped but the pool was a bit small. That's probably best for kids but the pool area was nice and had plenty of room to sit. We had no problems parking and I mention that as we got back to the hotel late at night. There are places to eat close to the hotel or a short drive if you decide to look into that further. We actually got back to the hotel very late on our last night. As a result, we overslept and woke up at 10:30 which is half an hour prior to checkout time. A quick call to reception gave us until noon or even later if we needed it. Kudos to the front desk for that. So, an enjoyable stay and highly recommended if you are staying in the area.

"Disappointed"

3
28/04/2018

Room was average. Breakfast, fitness center machines and plumbing were below average. Internet and parking were provided and were easy to access. The hotel is about 15 min from the Yale campus. There are other restaurants, a Starbuck's and a Walmart across the street. So, the location and overall amenities are OK, but I have stayed at much better Best Western facilities. Skip the breakfast.

Nicole B, Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 2039330344. Sincerely, Eileen Poisson General Manager Best Western Executive Hotel of New Haven-West Haven

"GREAT PLACE TO STAY"

5
09/04/2018

You will never find a more hospitable group of people who strive to meet your every need and request and always showing the utmost respect for the patrons! The hotel location is excellent just off the freeway and visible from the freeway making it easy to spot and get in and out of. Your only about four exits from the New Haven exits from downtown New Haven.

Nicole B, Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you so much for taking the time to review our property. We appreciate your kind words and look forward to you visiting again. Eileen Poisson General Manager

"Overnight Getaway"

4
05/04/2018

Hotel is in a good location with a few dining options and things to do nearby.We didnt go swimming because the indoor pool was too cold.Room was quiet and comfortable.We have been here two times and would come back again.

EileenP368, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you for taking the time to review our property. We are pleased you enjoyed your stay. We apologize for the issue with our indoor pool and have addressed the issue. We hope to see you soon. Eileen Poisson General Manager

"Clean and convenient"

4
04/04/2018

The room was VERY clean (the TV remote was sanitized!), which means a lot to me. The hotel location was great, convenient to I-95 (right off the exit). Free breakfast was included in the room rate, so that made our visit even better.

EileenP368, General Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you for taking the time to review our property. We are so happy to hear you enjyed your stay. We hope to see you soon. Eileen Poisson General Manager

"15 days staying in this Hotel"

3
17/02/2018

I stayed in this hotel with 3 other friend in January for around 15 days the Hotel was an average hotel for me , the services was perfect from all the employee start from the Housekeeping team to the front disk team specially the night shift team, I have some comment related to the furniture in my opinion the hotel is needed to be upgraded. However, its ne of the few good stay in west haven.

jonnyrh, Owner at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you for your feedback. We are always working in keeping our hotel in the very best of condition. We are glad you had a positive experience with our team. Thank You Jonathan

"Ridiculous NEVER AGAIN!"

1
08/01/2018

I will never stay here again. There was a crack in the wall letting the cold air in and hot air out. I have asthma and the vent filled an entire trash can full of lent absolutely ridiculous need wrote again.

jonnyrh, Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you for your feedback. We take your experience very serious. We will do everything possible to correct the issues you had while staying with us. We wish you would have reported this to us while you were in the hotel so we could have changed your room right away. We apologies for this happening and hope that you will give us another chance. Please contact me directly so I can assure you are taken care of. Respectfully, Jonathan

"Good experience"

5
05/01/2018

I was visiting a friend in New Heaven on the last 3 days of 2017. Because my friend lives in a small studio, I stayed at the hotel for 2 nights. The room was clean, and everything was in order. Because I didn't run into any problems, I didn't have a lot of contact with the staffs. But the staffs who helped check-in and -out were both friendly and polite. The breakfast was excellent with plenty of options, and there were a lot of warm foods - great comfort on winter mornings. Although the hotel is next to a busy highway, it was very quiet at night (my room was not facing the highway). There was heavy snow during my stay, but the hotel cleaned out the parking lot very quickly and I had no problem driving in and out.

jonnyrh, Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you very much for your feedback. We are so glad you enjoyed your stay. We hope to see you back soon. Respectfully, Jonathan

"great place to stay"

5
23/12/2017

The rooms are nice, the staff is phenominal and at a good price. I usually travel for weeks at a time. The Best Western Executive Hotel is the place that i go to. Right off the highway so it's very convenient location.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear Mr. 191dean, Thank you very much for your great review. i'm so glad that our staff was able to make your stay an enjoyable one. I will pass along your kind words to all the staff. We look forward to seeing you again. Sincerely Jocelyn Rojas

"Business Trip"

4
13/12/2017

Stayed there two nights while on a business trip, decent hotel, clean room we stayed in, staff was nice, worked for us while we were there, we stayed on the 4th floor on the back side so we did not hear any traffic noise as interstate right there.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear WilliamsW2951YD, Thank you very much for your great review. I 'm so glad that our staff was able to make your stay an enjoyable one. I will pass along your kind words to all the staff. I hope you will stay with us again . Sincerely, Jocelyn Rojas

"Average Stay"

3
26/11/2017

Clean and Surprisingly Quiet given location next to I-95. Looks a little rundown but that is from closed and abandoned buildings nearby. Great access to New Haven and Yale. Would stay here again rather than pay over-priced options downtown.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you very much for recently stays with us and especially for taking the time to share your feedback. Thank you for your kind words and looking forward to see you again in your future stays. Sincerely, Jocelyn Rojas

"Very disappointed and waste of money"

1
21/11/2017

Very poor quality rooms, beds, shower, cleanliness. Noisy, limited breakfast and amenities. Will never stay here again, nor would I recommend this hotel. Linens and pillows poor, stained quality. Shower floor gritty and shower stream weak. Bathroom very small. Room smelled. Did not feel safe. Noisy. Given room right across from elevator.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear S3766WTmicheleh, Thank you for your recent review and stay with us. Please accept my sincerest apologies for the cleanliness and maintenance issue you experienced during your stay . I will make sure that the Management will be informed about this problem. Again I do apologize for your recent stay and we will definitely research and improve upon this experience. Sincerely, Jocelyn Rojas

"Musty smells, very outdated"

1
21/11/2017

They charged me more than i was quoted when I booked the room. Everything is very outdated, breakfast was bland. I noticed a musty smell when I walked into the room. If there was any other options nearby I would have left.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear Vick B., Thank you for sharing your experience. I am so sorry to hear about your experience recently, We will definitely research and improve upon this experience. Again, I do apologize for not exceeding your expectations during your stay, We are working diligently to address your concerns with the management. I hope you will give us another chance and stay with us again in the future. Sincerely, Jocelyn Rojas

"nope"

2
18/11/2017

Very noisy hotel. reluctant to give you another room. heating stayed on all night even if you set thermostat low. overall cleanliness leaves a lot to be desired and that's coming from a bachelor. For what you pay this place is a rip off.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you very much for recently staying with us and especially for taking the time to share your feedback. I noticed we were not able to exceed your expectations during your stay and we are working diligently to address your concerns with the management. Sincerely, Jocelyn Rojas

"Inconsiderate employees, wouldn't stay here if you paid me. "

1
30/10/2017

My husband and I are heading down to 3hrs to CT tomorrow morning and leaving Wednesday. I booked the wrong day by mistake on my phone last night with a new app. When I saw in my email this morning that I booked for last night by mistake I called the hotel right away to explain the mishap. The girl wouldn't give the phone to the manager like I kindly requested. She said she wasn't responsible and to call hotels.com. I spoke with them and explained the situation. They tried to resolve it so I can stay there tomorrow( like we are going to be doing anyways) without having to pay an extra $130 dollars. And the people at the hotel refused to have some compassion and agree to letting us stay tomorrow without having to pay for another day. My spouse has a disability and we aren't working, so that money is a lot to us. They could have had some compassion and understanding, but instead decided to be inconsiderate to a potential customer who made an honest mistake. Don't stay here if you want to feel welcomed or cared about. Go down the street and stay somewhere else! I wouldn't stay here if you paid me!! We will be booking for somewhere else tomorrow and will just have to consider that 100 plus dollars to be a loss. Very disappointed!!

"It's a Hotel..."

3
20/10/2017

I'll start with the pros: 1. Staff was nice. I checked in early and there was a room open. 2. Breakfast was decent - decent spread. 3. Internet was good. 4. DirectTV with free HBO/Cinemax Here are the cons: 1. While breakfast was decent, the eggs were definitely fake. But what can you do? 2. The complementary coffee in the room was only decaf and they never replaced it when Housekeeping came through. So for a day, I had no room coffee. 3. My tub floor was dirty and/or moldy. Not sure if it was ever cleaned? 4. Pillows on the bed were too small for the bed size (Queen), irregularly-shaped, and too firm. Overall, not a terrible experience. I mean, I knew what I was getting into when I went for a hotel in West Haven. It was cheap and it was near what I needed it to be near.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear Samantha S. Thank you for your recent survey. I am so sorry to hear about your experience recently . We will definitely research and improve upon this experience. I hope you will give us another chance. And we will make sure your stay will be a happy and enjoyable one. Sincerely, Jocelyn Rojas

"It was just what we needed it to be"

4
19/10/2017

We needed two nights in a clean hotel convenient to the campus at Yale. The location in West Haven was less than 5 miles from campus so just 10 minutes away, yet significantly cheaper than hotels closer in. The trade off was perfect for us. Like many hotels at this price point the walls are not super thick and insulated, which could potentially pose a problem (and if we had been next to the room across the hall it would have been awkward, given what was easily heard in the hallway), but that's consistent with my expectations at this level. The breakfast was good and wide ranging, and staff was wonderfully nice and attentive. All in all, just what we needed it to be.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear joelwakefield, Thank you very much for recently staying with us and especially for taking the time to share your feedback. I noticed we were not able to exceed your expectations during your stay and we are working diligently to address your concerns with the management. Sincerely, Jocelyn Rojas

"Good, clean hotel"

4
15/10/2017

Stayed here one night. The entrance through the back was an abandoned parking lot, but the hotel was your basic chain hotel. Free breakfast, parking, wifi included made this a good value. Room was clean and included a microwave and mini fridge. The breakfast was pretty good and included eggs and pancakes. Hotel has a pool and fitness center. It was a short drive to Univ. of New Haven.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear Macman 2, Thank you for taking the time to share about your stay with us. We are so happy you enjoyed your stay and truly appreciate the positive feedback. We are working very hard to create a comfortable home-away from home stay for our guest. We hope that you will come and visit us again. Sincerely, Jocelyn Rojas

"A good place to stay"

5
10/10/2017

We came to CT from the west and needed a place to stay for the week. We picked this BW since it was closest to the city. The stay was quiet. Sleep was good. Room was clean and comfy. The staff was friendly and very helpful. The place was not perfect; but pretty good for the whole period of our stay (We ended up extending the stay for more than a week). The extension of stay as well as the checkout were quick and hassle free. On the whole, a good stay.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear sivankuttyv. Thank you for your wonderful survey. I am so happy that your stay at Best Western Executive Hotel was great and I hope that you will come back and stay wit us again. Sincerely, Jocelyn Rojas

"Great Breakfast"

4
09/10/2017

While the clerk at check in was not very friendly and did not acknowledge our membership rewards. The room was very comfortable and clean with the exception of bathroom floor which was a little sticky. The clerk at check out was very polite and friendly and they had one of the best breakfast buffets including whole milk, skim milk, half and half, two kinds of coffee and eggs, both bacon and sausage, pancakes, bagels, english muffins, toast, coffee cakes it was like having a Grand Slam at Denny's.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear daniel56688ns, Thank you for your recent survey. I'm sorry to hear that our Front desk Staff at check in was not very friendly. I do apologize for that. But I'm so glad that you were happy with your room and the breakfast. I hope you will stay with us again. Sincerely, Jocelyn Rojas

"Fair price, good location, great fitness and pool area, rooms need some work on."

3
09/10/2017

Stayed at the Best Western after following reviews on Trip Advisor. Found this to be one of the best reviewed hotels in the area for the price. I would rate this a average to above average hotel, especially in this price range. The breakfast, fitness center, pool, and overall service were on the plus side. The cleanliness of the rooms is what needs to be worked on. It is right next to highway, which was not in other reviews, so when I arrived, I requested room facing away from highway, which the staff changed my room location upon my request. A lot of pluses for this hotel, just work on the cleanliness in the rooms.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear T30805JBROBERTGROUPOKGROUPOK Thank you for your recent stay and your recent survey. I'm so glad that you did enjoy your stay and I would like to apologize for the housekeeping problem. I will definitely pass this review to Housekeeping Department. I hope you will stay with us again. Sincerely, Jocelyn Rojas

"1 Night Stay"

4
06/10/2017

The hotel is conveniently located right off I-95, downside is that it is so close, there's a lot of road noise on the highway side of the building. Rates were reasonable and the facility appeared clean and cared for. The parking area is limited in front and there's a funky parking lot to navigate through to get to the hotel. Bed was comfortable and the room was spacious with a mini fridge, microwave, closet and separate counter area outside the bathroom.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear Dean_Amy2004, i am so glad that your stay at Best Western Executive Hotel was great and enjoyable one. I will pass along your kind words to everybody. I hope to see you again in the future, Sincerely, Jocelyn Rojas

"Easy, Clean & a Great Value"

4
25/09/2017

This hotel is easy to get to and very close to the University of New Haven. A great value and rooms were very clean and includes a hot. breakfast. The staff was courteous and helpful. Will definitely stay again.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear 926christinav, Thank you for your recent review and great feedback/ We are very happy that you enjoyed your stay with us. Looking forward to see you again in our Hotel. Sincerely, Jocelyn Rojas

"Best Western New Haven"

4
25/09/2017

hotel is clean, comfortable, and convenient. staff was friendly, professional, and available. Breakfast was very nice, good selection of hot and cold, and fruit and pastries. I will stay here again in the future

"leaving orange connecticut. love the pez museum"

5
09/09/2017

we had a great dinner and enjoyed our stay at this hotel. we were on our way to Rhode Island to visit my brother. we had a good stay and enjoyed the hotel. it was quiet and we found a good place to eat

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear sheila, Thank you very much for your great review. We are very happy you enjoyed your stay with us. Our staff takes a lot of pride in providing each guest with excellent service. Thank you again and we hope to see you back. Sincerely, Jocelyn Rojas

"Stay Over to help college student get ready fir last year"

5
27/08/2017

Great staff. All pleasant and ready to assist with anything including morning greetings with "what can I do for you" attitude. Still talking about it. Better than Atlantic City hotel amenities. I've been at this hotel 5 times since daughter entered University of New Haven. This is best time so far. Can't wait till next stay. My girlfriend who came with me this time is laughing at me because I keep saying how I can't get over how great everything was at BW

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear Lauracb8788NY, Thank you for your recent survey and recent stay with us. I' m so glad that our staff was able to make your stay an enjoyable one. I will pass along your kind words to all the staff. I hope to see you back in the hotel. Sincerely, Jocelyn Rojas

""Much better""

5
21/08/2017

Stayed here several years ago. Rooms were tired. Breakfast mediocre at best. Whole place looked run down. Been upgraded. I was also upgraded to a very nice room on 7th floor. Good room, excellent bedding, very good WiFi. Very good breakfast. Coffee could have been a little stonger. Nice small indoor pool. Small exercise room.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear ScotVA Thank you very much for your recent stay and your recent survey. Thank you for your great feedback and i hope you will come back soon. Sincerely, Jocelyn Rojas

"Business trip"

2
13/08/2017

I booked this hotel for a business trip since it is close to downtown New Haven yet affordable. The hotel is old and has only had cosmetic updates. It is (extremely) close to the highway but not close to any restaurants or shopping so you have to drive to get anywhere. The area is not walkable at all.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you for your recent survey and for sharing your experience at your recent stay with us . Please accept my sincerest apologies for not exceeding your expectation . The hotel is close to Texas Roadhouse and it is a walking distance from the hotel. We also have the Denny's Restaurant across the hotel Walmart is also a walking distance from the hotel. Small restaurant like Sub way, Dunkin Donuts is also a walking distance from the hotel. Again I would like to apologize for the inconvenience and I hope you give us another chance and I will make sure we will do our best to make you stay a happy and comfortable one. Sincerely, Jocelyn Rojas

"Great place to stay in the New Haven area!"

5
07/08/2017

I was visiting Yale for a few days and this property was a great choice given it's price, location, amenities, and overall comfort. It's right off the highway but you don't hear a sound when inside so it makes for easy access to Downtown New Haven (only about 5-10 mins away). The free breakfast was great - more than enough choices and very clean and well stocked. You can tell the rooms have been recently updated - very clean, comfortable, and well appointed. When I come back to the area, I'll definitely stay here again.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear SEtravelerguy, Thank you for taking the time to share about your recent stay with us. We are so happy you enjoyed your stay and truly appreciate the positive feedback. we are working very hard to create a comfortable home away-from home stay. We look forward to seeing you again soon. Sincerely, Jocelyn Rojas

"Wonderful Stay at the Best Western"

5
17/07/2017

My stay at the Best Western was excellent. The room was extremely clean. Breakfast was really enjoyable. The staff was also very helpful. My family also used the pool area. Although it stated heated the water was a little cold. The pool area was also clean and tidy. The outside of the hotel may lack a little curb appeal but the inside of the hotel was everything that I expected. I would recommend this to other friends and family.

"Clean and comfortable room"

4
02/07/2017

We stayed while traveling from Maryland to Boston for a conference. We were not offered the member bonus points or the welcome gift at check-in, so be sure to ask for that! The room was clean. The interior of the hotel was clean. We had a comfortable night's sleep. It is a good value for the price. The breakfast was okay, not what we have had at Best Western in the past, but acceptable.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear Bruce W. Thank you for taking the time to share your experience in regards to your recent stay at the Best Western Hotels. As a valued guest, we see that there is a room for improvement based on your feedback. Please accept our sincere apology. Rest assured that your comment have been shared with the team. In regards to your Best Western Rewards, You will get a bonus points automatically and will be posted in Best Western Rewards. Looking forward to see you back in our hotel. Sincerely, Jocelyn Rojas

"Family reunion"

5
19/06/2017

Staff and accommodations were very friendly, clean, comfortable. Would definitely stay at a Best Western in the future. Only suggestion would be a pool that had a depth lower than four feet for youngsters and non- swimmers.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear Rochelle C, Thank you for your great review. I am so happy you enjoyed your stay with us. Your suggestion will be forwarded to the Management. We look forward to seeing the entire family again soon. Sincerely, Jocelyn Rojas

"nice hotel"

5
29/05/2017

great place to stay if you have to be in the New Haven area. good location, whirlpool tub was a nice surprise, really comfortable bed. could use more parking, and the entrance needs paving, But minor glitches compared to the friendly staff and clean room.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear jamesgy2108TW, Thank you for your for your fantastic feedback. I am so glad you enjoyed your stay with us. We look forward to seeing you again. Sincerely, Jocelyn Rojas

"Keep away stay away"

1
27/05/2017

To my astonishment this hotel is horrible. Situated in a dilapidated parking lot between Uncle's Willy Subway McD and a motorway. Potholed tarmac should have warned. The entrance covered with a carpet of cancerous cigarette ends welcomes you. The sight of big rigs parking next to the abandoned building is not inspiring. The rooms are outdated you soon realize the deposit is to ensure your stay otherwise it is essential to flee this appalling excuse. Best it is certainly not. Executive is only apposite in declaring it's demolition by an executive order I think. How Best Western has the affront to have this in its portfolio defies any reason. A small room overlooking the motorway was so noisy that the prehistoric air con could not drown out the cacophony of cars trucks and bikes continuously parading 24/7 but tried valiantly. The management graciously upgrade us next to a lift that moaned and groaned 24/7 competing with the a/c and traffic. The traffic still could be heard and any form of sound deadening was ineffective. The bed overly soft the bathroom worked with the aid of mastic and the fridge whistled when all else was quiet. The bed sheets fitted inside out did not fit. Coffee came with paper cups and breakfast was served with plastic disposable plate and forks. Like the food plastic and sweet of no value. Except in promoting McD and diabetes. Keep away. Stay away. Do not stay here ever. I have travelled all over the USA and the world and this rates as disgusting. The only result would be to pull this place down. The staff are nice and helpful. Room service struggles to lift dirt or replenish shampoo.

"Dumpy hotel with uninterested front desk employee"

2
19/05/2017

Our stay at this Best Western was not very pleasant. The room had a sad worn out look to it. The air conditioner was noisy. The tub was scratched and stained and the faucet was hard to turn and adjust. The maids were pleasant but the fellow at the front desk seemed to be just doing a job that he didn't much care for. We didn't feel especially welcomed. There was a strong lemongrass scent coming from the lobby air conditioner. I do like the scent of lemongrass but I couldn't help but wonder if they were trying to cover up some other odor. The free breakfast was okay as free hotel breakfasts go and there was a helpful fellow working in that area. I would not stay here again.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear SouthernJanetR. I am sorry to hear that you did not have a pleasant stay in our hotel. Please accept my sincerest apologies for the housekeeping and Front Desk staff issues. you experienced during your stay. I assure you we are working diligently to correct the issues with my team. I hope you will give us another chance. Sincerely, Jocelyn Rojas

"Exterior was beautiful but not in a good area."

5
06/05/2017

Overall all the Best Westerns are great! We always stay at a Best Western and have been saying at these hotels for years in a lot of States. The Best Western in Pennsylvania is one of the Best and has a great restaurant

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear rolandhn, Thank you for sharing your great experience in your recent stay with us. Your kind remark have been shared with the team. We enjoy serving you and look forward to providing a memorable experience with exceptional service whenever your travels bring you back to West Haven, Sincerely, Jocelyn Rojas

"Best Hotel In The Area"

5
22/04/2017

We always stay with Jocelyn and her staff on our trips to CT they cannot do enough to make sure your stay is comfortable and easy. The hotel is very clean and close to everything in the area great restaurants, Yale and Medical institutions.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear Sally W. Thank you for your great review. looking forward for your next stay. Sincerely, Jocelyn Rojas

"we had a good stay here!"

4
19/04/2017

We had a great room, it was clean and comfortable.The breakfast was really good!! There was a guy there that helped us figure out the waffle maker (never used one before, haha) The sitting area for breakfast was great too. We did not use the fitness room or pool. For a one night stay, it was worth the extra few dollars it cost.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Thank you for your great review. Looking forward for your next visit. Sincerely, Jocelyn Rojas

"Not Good"

2
02/04/2017

Top to bottom, a bad experience. Fitness room was sub-par with lights that would not stay on during a run. Pool was maybe 60 degrees. Wifi was iffy. Staff was unhelpful and snappy. I would recommend staying next door at the Hampton Inn.

jocelynrojas, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review
Dear Willg803, I am so sorry to hear about your experience recently. We will definitely rsearch and improve upon this experience. I hope you will give us another chance and we will make sure your stay will be an enjoyable one. Sincerely, Jocelyn Rojas

"Great Hotel"

4
08/11/2016

Whenever we are visiting the University of New Haven we stay here. The rooms are very large, clean and the location is easy to find. Centrally located and not far from the University. Free breakfast is not bad. Comfy beds.

"Home From Home"

5
29/10/2016

Great place to stay. Staff are very friendly & helpful & go out of their way to make you feel comfortable. Good location just off I-95 & very close to shops & many restaurants. Have stayed here many times over the last 25 years & have never been disappointed with the service. It's not the Ritz but is terrific value for money & very comfortable.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Mr Mike L, Thank you for your great review I am so glad you enjoyed your stay with us again. We enjoy serving you and look forward to providing a memorable experience with exceptional service whenever you travels brings you back to New-Haven-West Haven area. Sincerely, Jocelyn Rojas

"Wonderful touring around"

5
19/10/2016

We arrived early and the room was not ready, but they suggested other activities and a place to eat. Their suggestions were excellent and we had a great time. The facility was outstanding and quiet. The breakfast was good and was part of the deal. We used the washer and dryer to have clean clothes. They went out of their way to make us happy.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Loren M, Thank you for your wonderful review at the Best Western -New Haven-West Haven. ii am very happy to see you were very happy. I will be sure to share your comments with the team. We hope to see you soon. Jocelyn rojas

"Good maintained"

5
19/10/2016

A big hotel, not new but good maintained. Very quiet hotel in a quiet town. Very comfortable clean rooms and a big breakfast. Close to everything,restaurants etc. Good desk service. you will enjoy this hotel -for sure

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear GadiB69, It was a pleasure reading your review of our hotel, Best Western Executive Hotel-New haven-West Haven . It was wonderful to know that you had a great experience while here in New England area. I will be sure to share your comments with our team. Looking forward to see you back in the hotel. Sincerely, Jocelyn Rojas

"Everything was just right!"

5
19/10/2016

I can always count on a comfortable stay and a wonderful time when I visit. This time was not any different. Great staff, a wonderful location, great accommodation equals an awesome visit for me. See you soon!

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Thank you for your great review of our Best Western-West Haven-New Haven Hotel. It is a great feeling of accomplishment reading review like your knowing the hard work the team puts in every day to make every guest stay a great one paid off. I will be sure to share your comments with the team. We are looking forward to see you back in the hotel. Sincerely, Jocelyn Rojas

"Convenient location"

3
14/10/2016

The hotel is right off Rt 95, and there are a few restaurants and Walmart next to it, so it's quite convenient. Free breakfast is decent. The first night I was there I could hardly sleep for half of the night as I could hear the traffic on Rt 95 all the time, so I asked the front desk to switch me to a room away from the highway on the 2nd night, which I felt much better. Wifi is on and off, not very stable though. Overall it's not a bad choice.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Thank you for your review on your recent stay. I am glad to hear that you enjoyed our location and did fine our breakfast good. In regards to the traffic on Rt 95, I do apologize for the trouble. Please let us know in advance if you are coming to the area and stay with us and will make sure that we will block the room on the other side of the hotel. Sincerely, Jocelyn Rojas

"OK"

3
04/10/2016

The hotel was clean but very worn. Bathroom had dripping facet. Hotel close to Rt. 95 and you could hear the traffic all night long. Hotel needs 'facelift" to attract more people, Fitness center needs work. Also needs to have a water cooler and towels If the Hampton Inn next door has rooms available, stay at the Hampton INN

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear 758beverlyc, Thank you for sharing your review of our hotel for your recent stay. Your experience is not something we want to read. We strive to make every guests stay a great one. We certainly failed the mission here. We will certainly take your experience and solve the issue right away. Looking forward to see you back in our hotel. Sincerely, JOcelyn Rojas

"my stay here was very pleasent"

5
03/10/2016

my stay here is always pleasant very comfortable I call this my home away from home just very relaxing every time I stay here I love how quit and peaceful it is here. the staff is very professional. they always there for your needs to be met I respect how they treat me

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Patrice N, Thank you for sharing your experience with us. We enjoy serving our valued guests and will share your feedback with all the staff. We look forward to seeing you again next time your travels bring you back to New England area. Sincerely yours, Jocelyn Rojas

"ANOTHER WONDERFUL EXPERIENCE"

5
02/10/2016

We have stayed here with our competitive college team twice and Jocelyn and her staff have given us a tremendous experience both times. They are friendly, efficient, accommodating...just an all around wonderful group. It has been a very easy trip to work with them and we definitely will continue to stay with them when in New Haven. I can't recommend them enough!!! The place is well taken care of with a super breakfast and wonderful, working amenities!! Thank you all again for a fantastic experience!!!

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Whiskeytim, Again, Thank you for your great review and I am glad that you and your group enjoyed your stay at the Best Western-New Haven-West Haven. Again Thank you for your fantastic feedback and I cannot wait for your next visit. Sincerely, Jocelyn Rojas

"Tourist rooms mixed with hourly rented rooms"

1
18/09/2016

Both rooms next to ours rented hourly, walls are not thick enough to hide that fact. No chance to sleep. Dirty towels. I'll guess I'll skip breakfast under these circumstances. Broken vending machines.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Nils h. Thank you for sharing your review of our hotel for your recent stay. Your experience is not something we want to read. I do apologize for any convenience you had in our hotel. First of all our hotel is not rented hourly. We strive to make every guest stay a great one. We certainly failed the mission here. We will certainly take your experience and discussing the issue right away to avoid future problems. We hope that you will give us another chance and we will make sure that your stay will be a happy one. Thank you Jocelyn Rojas

"Decent "

3
13/09/2016

Decent for 1 night. Overall clean establishment. Front desk staff was not overly friendly, but they were not rude. Sleeping room was adequate. Morning breakfast was late to start. Restaurant hostess for breakfast was not accommodating, and really had an I don't care attitude. Parking lot was questionable. Not clear how to correctly turn into hotel and turn out of hotel.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Concerned38 Thank you for sharing your review and I would like to apologize any inconvenience you had during your recent stay. We will make sure that the problems you had will be forwarded to the Breakfast department. I hope you will give us another chance and will make sure will do our best to make your stay a comfortable and happy one. Thank you Jocelyn Rojas

"Nice Stay for the price"

5
13/09/2016

Seeing a concert at Mohegan Sun and wanted a reasonable priced hotel for the night between Sacred Heart University and Mohegan Sun. All hotels around Mohegan Sun were sooo expensive. Found this hotel and it was wonderful and an affordable price. Service and room were well worth the price. Beds were comfortable. No complaints.

"West Haven Best Western"

4
01/09/2016

The neighborhood wasn't the best but the hotel is a nice place, friendly staff, clean room and a comfortable bed. The price was a bit high but most of the places around there were sold out so I assume the prices went up.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Ray M. Thank you for your review of our Best Western executive Hotel-New-Haven-West Haven. It was nice that despite of the neighborhood wasn't the best (We are really working on it)I am very happy to see you find the hotel a nice place, friendly staff and a comfortable bed. We hope to see you again in the hotel. Please give me a cal for the Best rate we can offer. Sincerely, Jocelyn Rojas

"Very correct"

4
31/08/2016

First experience since a long time in the US with Best western, and the experience was good. Rooms ok, swimming pool, close to a Texas restaurant and a wall mart, friendly and very correct staff. ONly minus part is the poor breakfast, but otherwise to recommend

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear peterv, Thank you for your nice review of our Best Western Executive Hotel-new haven-West Haven. It is a great feeling of accomplishment reviews like yours. Knowing the hard work the team puts in everyday to make every guest stay a great one. I will be sure to share your comments with the team.In regards to poor breakfast. The problems was already forwarded to the right department. I hope you will visit us again anytime soon. Thank you Jocelyn Rojas

"Clean but not comfortable for me"

3
29/08/2016

Hotel definitely clean and staff was friendly. But noisy A/C and cramped layout of bathroom made my stay uncomfortable. Price was fair for the accommodation. Location was easy on and easy off highway. But the hotel is next to a large business that has been closed and the parking area was a route of potholes to be avoided. Not the best of areas but I did not feel unsafe.

"little league softball stay"

5
09/08/2016

8 nights in this hotel and everything was excellent. food was great rooms were clean and comfortable and hotel staff was excellent. We had 8 rooms and the rate was fair even with 16 players no complaints about anything.. not even noise

"Excellent stay"

5
08/08/2016

Staff was very attentive to any needs. Rooms were neat & clean. Breakfast was very good, alot of choices. I would recommend this hotel to everyone. We would stay here again. It was also a convenient location to where we were going.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Thank you for taking the time to write this great review and share your experience. It is heartwarming to hear of how our efforts to give you a great experience, filled with comfort and convenience have been successful.On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels brings you back to the area! Sincerely, Jocelyn Rojas

"Surprised"

4
07/08/2016

We decided to spend the night in Connecticut to get away from the rain. Chose a best Western as they were giving very good rates. The place was extremely clean, the rooms were spacious, they have free WiFi and they give you free breakfast. My only complaints - the eggs tasted not like eggs, they had no Splenda and the yogurt was never refilled, nor was the skim milk and the halls did not have AC! Walking in hall to elevator you can start to sweat!

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear PrincessVahineMaui, Thank you for taking the time to share your great feedback and to acknowledge the efforts of our hardworking staff and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel comfortable and happy . I am very happy to hear that you experienced no difficulties with our services. We look forward for your next visit in New England area. Sincerely, Jocelyn Rojas

"Clean and Comfortable"

4
27/07/2016

This hotel was easy to get to from the highway. The check in staff were friendly and efficient. The accommodations were very clean. We had stayed at 3 other BW's on our trip and this one was, by far, the best. It was updated and in good repair. We couldn't complain about anything! Breakfast was the usual BW breakfast. Checkout was quick and easy. I would definitely recommend this hotel!

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Thank you so much for your compliments to our hotel and service. It is very rewarding to hear from you on this matter, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable and hospitable experience. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We look forward to serving you again. Sincerely, Jocelyn Rojas

"Clean room & easy access from highway"

5
11/07/2016

This hotel was easy to find, right off the highway. Our room faced away from the highway so I don't remember hearing any traffic noise. Restaurants are close. Breakfast is included. The room included a refrigerator & microwave. The room was clean and comfortable. We had no complaints!

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are very delighted by your compliments. Your review is greatly appreciated. We are so glad that your stay was enjoyable and we look forward to seeing you again!. Sincerely, Jocelyn Rojas

"Another Delightful Visit"

5
11/07/2016

I came for another relaxing and fun weekend in Connecticut. I stayed at my favourite hotel and had a wonderful time. I am so glad that I can stay at a place that I know exactly what I will get out of it. I always have fun here, a great workout and get great sleep. All of the things I look for when I am travelling. The customer service is always amazing and the staff are very reliable. Love it!

"High Rise Motel"

1
27/06/2016

This property has declined rapidly. Everything is old and doesn't work properly. Management shrugs when told of things that don't work. Locked out of room twice due to malfunctioning card reader. Left a day early since it was just a horrible experience.

"I do not recommend this hotel"

1
26/06/2016

When I booked 3 rooms, I was promised one room with a roll in shower. Upon check in, I was advised that no room with a roll in shower was available I agreed to a standard handicapped accessible room. The shower did not work, which we found out the following morning. I was given 10% off. When I checked into the second room, the key didn't work after the initial use. We had to switch rooms. I was given 10% off this room. The breakfast was under stocked and the pancake maker was broken. The guests were all complaining that there was no food left. The attendant finally started to replenish the food after the guests went to the front desk to complain. There were not enough pool towels. And on the morning of checkout, I went to get a clean towel from my room and out fell a condom. The towels obviously weren't replenished. I've stayed at the Hampton Inn next door and feel that it is 100 times better and worth the extra money even got someone on a budget.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear familyoffourNJ, Thank you for your comments concerning your visit at Best Western Executive Hotel at New Haven-West Haven . We do appreciate your taking the time to write a survey and hope you will accept our apologies for any inconvenience you experienced. I have inversitigated your comments and will take steps to ensure that the problems you experienced do not happen again .All the staff will also be made aware of your comments and we will all take immediate corrective action. Again I apologize and please be informed about the Best Western Rewards and for the $50.00 travel card. They will send you an email regarding the promotions. We appreciate your patronage and hope you will stay with us at the Best Western -New Haven-West Haven. We will do everything we can to make your stay a comfortable and happy one. Sincerely, Jocelyn Rojas

"An experience to forget....."

1
08/06/2016

Best Western New Haven was a last minute book. After searching for multiple hotels in the area this was one of few with availability. Upon checking in I had to contact front desk to provide me with a vacuum cleaner....located near the Ac/heater unit there was quite a mess. The front desk was kind enough to provide me with a vacuum so I could take care of the issue alone....NO he didn't volunteer to do it! I kindly left the vacuum at the door upon completion. Located in the pics below you will see multiple pics of some sort of insect which my significant other complained about all night....complaints of itching and being bitten didn't allow him to sleep. I departed the facility not long after checking in being I was totally uncomfortable and had an assignment (work) that morning. I clocked in to work early!!!!! My significant other stayed later with slim to no other option available. Upon checking out he informed the front desk of his findings in which they didn't believe ??. I called and kindly spoke to whomever was working the front desk at that time. I asked for management to return my call. I'm a nurse and hygiene and cleanliness is a total must. I'm totally disappointed in their facility and currently awaiting for a response back regarding this issue. I will NEVER book here again!

"Enjoyable stay"

5
07/06/2016

We arrived way past check in, and the Front Desk was incredibly nice and helpful. Check in was smooth, and efficient. Our room was awesome. We had a double, very large yet cozy, business like yet personal. Bedding was very comfortable. The hotel was clean, and all staff was friendly. We did not use the pool or weight room however, we knew people that did and they were pleased as well. Continental breakfast in the morning was plentiful, tasty, and well maintained. The wi-fi was SUPER fast. Plenty of places within walking distance. I would return again without a doubt, and would highly recommend this hotel.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Felichia S. We just want to take a moment to personally thank you for your great review on your recent stay at the Best Western Executive Hotel New-Haven-West Haven. Looking forward for your future stay . Sincerely, Jocelyn Rojas

"quality went down"

2
06/06/2016

The bed was really dirty, with hair, black stuff and trash....when I asked to change the room they gave me a new one. Was little bit better but not perfect. Under the mattress was full of black crumbs, hair and trash.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Domenico C. Thank you for your comments concerning your recent stay with us at the Best Western Executive Hotel New-Haven-West Haven. i am very disappointed we failed to give you the accommodations.attention and service and consideration we strive for with all our guests. I vae investigated your comments and will take steps to ensure that the problem you experienced will not happen again. please give us another chance and we will make sure that your future stay will be an enjoyable one. Sincerely, Jocelyn Rojas

"Yale Graduation"

4
28/05/2016

We attended the Yale Graduation and stay;ed at the Best WEstern Hotel in West Haven. They offered the option of staying the number of nights we wanted and did not have a minimum stay which was very good. The room was clean, the service good and the drive to Yale was an easy drive.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Airlime, S. Thank you for sharing your great review of our Best Western Executive Hotel-New Haven-West haven. We are so happy to hear that you did like the room and you had a great stay in our hotel. We hope to see yo again soon. Sincerely, Jocelyn Rojas

"Overcharged"

5
26/05/2016

The hotel was clean, staff was professional. In February when I booked the hotel my credit card was charged $193.48. The day we checked out I was presented a receipt for my stay, stating the charge was $128.79. That a difference of $64.69. I'm requesting a credit for $64.69. Please respond.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear dafney, 52, Thank you for sharing your review of our Best Western Executive Hotel-New Haven-West Haven. it was so nice to see you were so happy with the cleanliness of the room and the way our staff interacted with you. In regards to the overcharged amount. Please call me at 203-933-0344 and I will be happy to assist you. Sincerely, Jocelyn Rojas

"try for the top floor!"

3
20/05/2016

Windows on the top floor are floor to ceiling, so try and request a room on that floor! The room itself was fine, nothing fancy. Yes, you either have a view of the highway, or back onto the parking lot. The air was noisy, and cycled on and off, I remember waking up in the middle of the night because of it.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear cecesimms, Thank you for your review of the Best Western Executive Hotel-New Haven-West Haven. We appreciate guest feedback.Customer satisfaction is our number one priority and we apologize if you did not experience our best efforts. I hope you will give us another chance and we will do our best to make your stay a happy and enjoyable one. Sincerely, Jocelyn Rojas

"Not a good vist"

2
17/05/2016

When we first checked in we could not get in bathroom, it was locked from the inside. They took door off hinges to fix but we couldn't close it because handle was loose and door stuck when closed. The A/c didn't work the first 2 days. There was old pizza in the refrigerator when we checked in. They didn't clean bathroom left all the dirty towels and didn't sweep it. 2 days they didn't change linens because the same makeup mark was still on the pillow cases. For a handicapped room it was small and hard to move around in the wheelchair. The TV would go and on everytime the microwave door was opened. I will not stay here again.

"Good Choice for Short Stay"

4
06/05/2016

My daughter and I stayed here while vising the University of New Haven. The room was very large, clean and the beds were comfortable. The bathroom was spotless and also very large. The water in the shower was a little tricky to maneuver before we figured out the controls. The hot was VERY HOT so just beware. Checking in was a bit unusual. The gentleman who checked us in was not very welcoming. In fact he didn't say anything to us except to ask for ID. However, the next morning at check out the woman was lovely - friendly and accommodating when we asked for directions. The breakfast was adequate. The hotel is very easy to find from the highway and there are a lot of restaurants/coffee shops around. I would definitely stay here again. Well worth the rate we paid.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Rgang, Thank you for your great review, We are pleased to hear that you were happy with your room . We are glad to hear that you enjoyed our location. We hope to see you back in the area. Sincerely, Jocelyn Rojas

"Needs improvement"

3
05/05/2016

Needs better breakfast items;Noisy at times. In town for a funeral and the desk staff stated they offered no funeral discounts.Most hotels do.Have stayed at better Best Westerns.Decor was nice and most of the staff was helpful.

"Ok but not great"

3
02/05/2016

This hotel was OK if you didn't want anything accept a place to stay. When the room was turned over for us nothing was refilled and I had to go ask and wait for supplies every single day. And I had to trip through the hotel every night for an ice machine or vending machine that was actually in order. As long as you don't have high expectations or expect anyone to speak English..or not very well at least...then it is a place you can sleep decent. And my advice is to skip breakfast and go to Denny's across the street.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Janet R. Thank you for your candid feedback > I am sincerely sorry for the overall atmosphere you experienced. Many of the concerns you mentioned are not up to our standard and I will make sure the management will know this immediately to make sure these issues are rectified for our future guests. We are very appreciative that you brought this to our attention and hope you will come back and give us another chance for the next time your travels bring you back to New England area, Sincerely, Jocelyn Rojas

"Home From Home"

5
20/04/2016

This is a great hotel run by very friendly staff who really make us feel at home. It is clean & very convenient for shops & restaurants. We stay here whenever we can when touring the US. We have been coming here since 1991, coincidentally the year that the present owner took over. We have never been disappointed with the quality or the helpfulness of everyone.

"noisy location"

4
02/04/2016

The hotel is clean and appealing overall. It is a noisy location next to the interstate I95 and our room was right next to the elevator also yet the hotel was not nearly booked full. The room was clean and comfortable but the pillows were crazy thick like logs. Our room's ventilation/heater was vibrating and noisy when it kicked on. I probably should have left the fan running to block out some of the outside noise. Breakfast was adequate. Fluffy egg patties,sausages, bacon plus breads,muffins,oatmeal,cereal,yogurt etc. The automatic pancake maker was neat, and tasty enough.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Thank you for your valuable feedback and for letting us host your recent stay at Best Western Executive Hotel-New-Haven West Haven. I'm happy to hear that you enjoyed your stay, However I do apologize for the noisy location you had. Please give us another chance and I will make sure that we will do everything to make your stay happy and enjoyable one. Sincerely, Jocelyn Rojas

"Bed and Breakfast Need Improvement"

3
30/03/2016

For the room, if replacing bed sheets and blankets with new ones, the room will be much appealing. My wife and daughter don't want to stay here for our next trip because the bed sheets seemed not clean. For the breakfast items, they have been the same for all my previous stays. The sausage patties and egg cakes tasted awful. The chef did make bacon and scrambled eggs in one morning. That was because either the owner or the manger was eating there on that day. Staffs in the front desk are extremely nice! I know many of them. They were the reason I stayed here if I was in the trips myself.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Matthew W. Thank you for your recent feedback and I do apologize if you were unhappy with our breakfast as well as the replacement of your bed sheets and blankets . I have relayed your comments to the Food and beverage Department and Housekeeping Department and hope that you will give us another opportunity to provide you with memorable stay in the future. Sincerely yours, Jocelyn Rojas

"Great service never changes"

5
16/03/2016

I am always happy when I stay here. It does not matter how busy it is, or what time of the year it is, I can always count on great customer service and a wonderful visit. It is such a great place to relax because of how cozy, clean and comfortable it is which is my favourite part about this place. I also have great options to stay in shape while I am here. It is great to see that good things don't change.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Thank you for your great feedback. We are looking forward for your next stay at the Best Western Executive Hotel-new Haven-West Haven. Sincerely, Jocelyn Rojas

"A Workplace Retreat "

5
06/03/2016

As a longtime business traveler, I look for the best places to stay and work from. The Best Western Executive in West Haven is just that. The Owner, Manager, and Front Desk staff all work to provide business travelers everything they need. A great work station in the comfortable lobby, rooms with a desk, super-fast wifi, USB hookups, extra plugs for laptops, phones and media, along with ample space to work, is all designed with us in mind. Smart breakfast choices, a well-equipped gym and relaxing indoor pool all help to unwind. Coffee is available all day and night, and plenty of machines offer all the snacks and soda choices you want. The beds are very comfortable and the bathroom is crystal clean. Each room has a flat screen TV and most have a huge plush leather chair with ottoman. The hotel is located right off of I-95 and minutes from New Haven, Bridgeport, and the Brandford area. I use this location to work from Stamford to Groton, the coastline up to Middletown. Priced right for business travelers, it is seconds from the Texas Roadhouse and minutes from Wooster Street in New Haven. Orange offers tons of great eats minutes away on Rte. 1. I really can't recommend this place enough. It will not let you down.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Mr. Edward R. Thank you very much for being a loyal customer and again a great review for the Hotel and the staff at Best Western Executive Hotel- New Haven-West Haven Connecticut. Sincerely, Jocelyn Rojas

"Very Please"

5
27/02/2016

Will stay at Best Western Hotels & Resorts when I travel in the future. The room was nice size, we had 2 queen size beds that was very conformable. the breakfast we had pancakes that was printed out by a machine, they were light and fluffy. The location of the hotel was accessible from interstate 95. The hotel was also located near shopping center and places to eat in walking distant.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Brenda W.. Thank you very much for your great review. It was very nice to see while you were here to visit the New-Haven-West Haven area. You enjoyed the comfort of your room and the breakfast as well. We hope to see you back in the hotel. Sincerely, Jocelyn Rojas

"Good Value, Lukewarm Pool"

4
20/02/2016

This was a great hotel for our needs - quiet, very comfortable bed, above average continental breakfast (included eggs, sausage, pancakes, etc.). Our only disappointment was the temperature of the pool -- the night we stayed was freezing outside, and we picked the Best Western specifically because it had a heated indoor pool for us to use. We couldn't stay in the pool very long though, as the pool itself was lukewarm and the air temperature of the room with the pool in it was freezing. Other than that, great value for our stay.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear TwoChicas, Thank you for your great review. And I do apologize for your disappointment with the temperature of the pool. We have taken your comments and addressed the issue right away. We hope you will consider this an exception and choose to stay with us again and will make sure it will never happen again. Sincerely Jocelyn rojas

"Nice Staff"

5
20/02/2016

Very helpful staff. My room was always in order and very clean. When I called for reservations directly to the hotel, they couldn't make it easier. I stayed there for 8 months. I stayed in Singles, doubles and King singles, every room style was great.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Chrisl6464, Thank you for mentioning how good our staff at Best Western New Haven-West Haven. I do appreciate the review of your recent stay at our hotel. Thank you for such a nice review. We look forward to see you back at the hotel. Sincerely, Jocelyn Rojas

"Terrible"

2
06/02/2016

I would not recommend this hotel to anyone that wants a good night sleep. It's right next to I-95 and all you hear is the traffic all night. I couldn't sleep at all! I went there because it was close to my son's college and we went to visit him. But I was tired all day from lack of sleep!Never again!!

"Yale Invitational"

4
18/01/2016

I was up for a track meet for my teenager. The rooms were small, but very well set up so it didn't feel cramped. I stayed in a room with a single queen, but it had a couch and desk, so I was able to relax during our down time. The hotel was very quiet. I was there with a lot of high school students and families, and I never heard any noise.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Michelle L. Thank you for sharing your review of our hotel Best Western Executive Hotel-New Haven-West Haven. We look forward to see you again. Sincerely, Jocelyn Rojas

"The price is right"

4
16/01/2016

For where it is and what you get the price is right. This hotel sits less than 25 yards from I 95 and you can hear the traffic Ask for a room on the non traffic side It is very clean with 100s of tv channels to watch if your stuck there all day as I was. Front desk staff was very kind and let me check out late without charging extra. When I'm back in West Haven this will be "my" hotel Liam & Colleen New York

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Fglawhio, We are glad you enjoyed your stay here at Best Western Executive Hotel -New Haven-West haven. Your review and your business are greatly appreciated. We hope to see you soon. Sincerely, Jocelyn Rojas

"No frills, average stay"

3
03/01/2016

Typical low budget hotel. So-so rooms. Small room, small bathrooms, could use updating. Not quiet. Housekeeping walked in without knocking. Off the highway location. There are better, nicer hotels in the area around the same price.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
We are so disappointed to hear your experience at our hotel and appreciate your taking the time to provide feedback. The problem you mentioned was brought to the attention of our housekeeping department and have been addressed. We are sorry for the inconvenienced and annoyance the incident caused. I hope you will give us another chance .Please give me a call at 203-933-0344 and I will personally make the reservation for you. Sincerely, Jocelyn Rojas

"felix"

5
02/01/2016

excelent hotel i recomend...nice pool nice people and places in and outside the place the room and hall way is quite plesent. i have injoyed my stay and the breakfast. thye outside sitting area is a cool place to be. the hotel in general was fantastic i injoyed every second of it

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Felix, We are glad to read you enjoyed your stay here at Best Western Executive Hotel-New Haven-West Haven and would like to invite you back on your next visit to our area. Thank you, Jocelyn Rojas

"Contractor should have thought twice"

3
09/12/2015

This review is in two parts: the hotel itself and its surroundings. The hotel was nice enough. The front desk was polite and the price was reasonable given the proximity to New Haven. We only stayed one night before heading to Rhode Island so we didn't make use of the pool or fitness room. I didn't eat breakfast at the hotel because I wasn't feeling well but my wife said she liked what was offered. As far as directly outside the hotel, color me worried. First, the front of the hotel faces I-95 and you can hear the highway regardless of what side of the hotel you're on. Second, to get to the hotel, you have to drive through a broken parking lot and between an abandoned building and a modestly run-down plaza. Compared to everything else around here, this was a big unsettling. I assume the hotel right next door has the same problems, but they have direct access to the main road...just saying.

"Hometown Stay"

3
22/11/2015

Because you're near the highway you hear traffic noise, you hear that even at the 'pricy' hotel next door. Housekeeping needs to upgrade a little as there was evidence that the room hadn't been 'thoroughly' cleaned. Also there was a stale odor and the bedframe wasn't put together properly. But, it was a place to sleep and the breakfast was great!

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Thank you for taking the time to provide feedback regarding your stay at our hotel/ While I am thrilled to hear that you did enjoy our breakfast. I regret that the problem you encountered in regards to the noise and the odor of the room and the bed frame wasn't put together properly. Please give us another chance and we will make sure that we will do our best to make your stay an enjoyable one. Sincerely, Jocelyn Rojas

"Another Great Stay and affordable Rate and awesome Jocelyn"

5
14/11/2015

I would recommend BEST WESTERN EXECUTIVE HOTEL for being so nice and clean hotel. The staff were awesome and Jocelyn was helpful .I had a great time and will surely comeback. Breakfast was good too, . Thank you

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Elgarlino, Thank you for your great review. We are happy to make your stay here at Best Western Executive Hotel a happy and peaceful one. And thank you for mentioning my name. Looking forward to your next visit. Sincerely, Jocelyn Rojas

"Ok for $"

3
10/11/2015

There was hair on three of the pillows and what looked like make up. It was nice that when I called to the front desk, they almost immediately sent up clean pillowcases. The vending machines were almost all empty in the stairwells. The front desk clerks were very nice.

"Convenience and Comfort"

5
02/11/2015

This is my favorite hotel to visit when I am in Connecticut because of how clean, comfortable and convenient it is for me. The staff are always wonderful and make my stay enjoyable. Great customer service, lovely hotel, great location, what more can you ask for.

"Surprising!"

4
02/11/2015

This hotel is very ugly from the outside (reminds me of an old Armory) but surprisingly it was quite nice inside. Very well maintained and comfortable inside. Rooms were large, well appointed and clean. It was very quiet and we got a good nice rest. Had min refrigerator, coffee maker, wifi, hairdryer, flat screen tv, etc. Staff was very pleasant and efficient. We did enjoy our stay here would probably stay here again if we were in the area.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Hpisles, Thank you for sharing your nice review of our hotel. Best Western Executive Hotel-New Haven-West Haven. I am happy to see that you enjoyed your stay and you did mention our great staff. I will be certainly be sure to share your feedback with our team. In regards to the building next to the Hotel. We are really trying to get it done and the City of West Haven was informed about the problem. See you soon. Sincerely, Jocelyn Rojas

"West Haven trip"

4
31/10/2015

I had to go to this area for my son, as he had surgery at the VA. His stay was covered by the VA and I had booked a room for the duration of his stay. The front desk was very friendly and accommodating. This hotel was a short drive from the hospital, and made the stay easier. It had a frig and microwave and that I found useful too.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Diane, M: We are glad to read you enjoyed your stay here and would like to invite you back on your next visit to our area. Sincerely, Jocelyn Rojas

"Can't sleep, heavy interstate traffic outside"

1
29/10/2015

Called down to front desk during the night, spoke with Nor. Complained about restless sleep caused by very loud and constant noise now coming from outside my window (room 405) coming from I-95 caused by mostly heavy tractor trailer traffic occurring (4 a.m.). Asked if there were any rooms in hotel on the other side that did not face the interstate that I can get into, crawl into bed and try to get 4-5 hours of sleep before checking out in the morning to drive down to Washington DC area, my destination layer today. I was told yes there were rooms on my floor that were much quieter, however I would be charged for both rooms, mine is less then $200 a night. This is TERRIBLE customer service during the middle of the night with no manager to speak too, just awful! I pleaded with Nor to please let me quickly get into another room so I can crawl right into bed without having to pack up everything first and move my personal belongings that would require me to go down to the lobby to acquire a luggage cart to accomplish this. Her answer was very firm yet polite, either move all my belongings now or be charged for two rooms for remaining hours I have left here. I just want to get some sleep for 4-5 hours is all. I came too this hotel in the evening without an advanced reservation. While driving west on I-95 with bad weather (very dark, heavy rain and wind) and construction on the highway in which vehicles were not staying in their lanes) I felt it very unsafe to continue driving and check into a hotel immediately. I enjoyed a late dinner at Texas Roadhouse around the corner from this 100 room hotel and when I arrived back, there's was not any noticable highway traffic noise as there is now. Under the circumstances, this hotel could have easily accommodated me, but refused too assist. I would not stay here every again and would not recommend this hotel to anyone. I will in the very near future post this same review on all the other travel related websites, including Expedia's Hotels.Com from which I booked this hotel from inside the lobby with since the rate I was quoted at the front desk even with AAA and AARP membership discounts wad higher. FYI from looking at the number of cars parked outside, this hotel has plenty of vacant rooms I could have been switched into. I will talk to management later this morning.

"You get what you pay for"

3
23/10/2015

Pros: Proximity to 95 so getting into New Haven was great, cost, clean (when they cleaned), basic breakfast (so for not a big breakfast eater like me it was fine), had micro/fridge in the room which was nice, quiet. Cons: They didn't clean my room. I was gone for 5 hrs, came back for 1 hr to shower, then left for 7 hrs and they never touched it. When I went to the front desk that evening they said did you take your do not disturb off I said yes and I said I had it turned to please clean my room. Because I was the very last room in the hall my guess was they didn't bother to see what the tag said, just saw that there was a tag on the door, and didn't bother to clean it. The next day i took the tag completely off. The sheets were SUPER scratchy, and I had a broken ironing board in my room that apparently upon check in at 4pm no one could replace until 9am the next day. The TV flicked on and off randomly, the hallways smell of smoke and the phone in the room doesn't work to call down to the front desk.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Ms. Kathy R., Thank you for sharing your review on your recent stay with us via Trip advisor. WE appreciate your honest input and will keep your comment in mind as we constantly look for new ways to improve our guests experience. we hope you will return to stay with us and we will do everything to make your stay a happy and enjoyable one. We are also in the process of evaluating opportunities for improvement and do appreciate your input. Sincerely, Jocelyn Rojas

"The Best"

5
22/10/2015

This Establishment is well run and has everything I need to make me relax and feel at home. Friendly and professional staff ,great breakfast, close to shopping and freeway access. The rooms are very comfortable the workout room is excellent as is the swimming pool. The owner Andy is very pleasant and is really caring about your stay there. I enjoy each stay at this Hotel

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Mr. Greer, Than you for being a return guest here at the Best Western Executive -New haven-West Haven. Your review and your business are appreciated. Sincerely, Jocelyn Rojas

"Noisy"

2
12/10/2015

I stayed here overnight as part of a tour group. The rooms were clean, but this place is right along the interstate so unless you like the sound of trucks going by look elsewhere. Also there were no working vending machines on any floor of the hotel. Breakfast was average.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Suncatleo, Thank you so much for taking the time to submit a review of our hotel. We really appreciate your feed. We also understand your concern and that we will use every possible measure we have to try and keep you away from the highway side, on your next stay. Thank you for your feedback, Sincerely, Jocelyn Rojas

"Very welcoming, don't let the entrance to the hotel put you off."

5
03/10/2015

This was our last night of a 21 day tour of New England. We stayed over as a base before moving on to fly home. The hotel was very clean and quiet. Good room with everything we needed. Adequate breakfast although not a vast choice.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Mrs. Joeandmattsdad, Thank you very much for your wonderful review. We are glad you enjoyed your stay here at the Best Western Executive Hotel-New Haven-West Haven. Your wonderful review and your business are greatly appreciated. Thank you Jocelyn Rojas

"Good Location and easy to find."

4
01/10/2015

After traveling 500 miles and enduring bumper to bumper traffic from New York to Connecticut, my husband and I decided we needed a break. I started looking for a place to spend the night and decided to try the Best Western just off the Interstate at West Haven. Our stay at the Best Western was pleasant and restful. Our room was clean and comfortable. However, the breakfast items were not very appealing. It was obvious that other travelers felt the same as the oatmeal was the only item that seemed to have been eaten. Close by the hotel was a Texas Roadhouse for dinner, and a Walmart to pick up a few supplies. To get to the Best Western was a bit odd. You have to drive through what seems to a large parking lot for other businesses.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Judy H, I do appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize. The problem you mentioned were brought to the attention of Food and Beverage Department and have been addressed. Sincerely, Jocelyn Rojas

"Good deal!"

4
28/09/2015

Complimentary breakfast. Fresh, hot pancakes are very good! The rooms are neat and clean. I was happy to see that they do not have full bedspreads (for cleanliness reasons). It is very close to I-95. The staff is very friendly. Free wi-fi!! Great for an overnight stop!

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Diane M, Thank you very much for your good review and I am glad you enjoyed your stay here at the Best Western Executive Hotel-New Haven-West Haven. Thank you for mentioning how good our staff here. and our breakfast too, Thank you again for such a great review. and we hope to be seeing you again soon. Sincerely, Jocelyn rojas

"Could be a great hotel"

3
20/09/2015

Pulling up to this hotel, you go through a lot of an abandoned building and it is not a great introduction to the hotel. The lobby is small but inviting. The front desk staff was always smiling, friendly and very helpful. The right elevator was out of order the three days we stayed there. There was a handwritten sign on the door stating it was out of order when we arrived, but it was removed later. However, the elevator remained out of operation the entire time we were there, That being said, our wait for the elevator, with only one working, was acceptable. We stayed on the 7th floor and the hallway had a musty, stale odor. The door handle would stick on our door, making difficult to enter/exit. The room was clean with no odors. The air conditioning was set for 60 and on full blast when we arrived, making the room frigid. The air conditioner was loud and turned on and off frequently during the night (set at 71), which could be disruptive to good night sleep for a light sleeper. The room was updated and modern. Desk, chair, bench/luggage holder, leather chair and ottoman - typical of a hotel room. There were no outlets on my side of the bed and the two on the other side were used by the lights and clock. Bed was comfortable, pillows were perfect for me - not too flat or fluffy. I am allergic to down and the room was down free. Bathroom was small but clean. Toilet required several flushes to empty. The room was quiet (besides the A/C). I did not hear other guests. Breakfast was included. Great assortment of teas and coffee. Breakfast included pancakes you make yourself, round eggs and sausage patties that appeared to be microwaved (perfect to make a bagel sandwich), bagels and breads, yogurt (high sugar content), pre-made oatmeal (with Craisins, raisins and brown sugar available), oatmeal packets, juices, danishes, apples and bananas. Options were very limited for a diabetic. Checkout was quick and there is express checkout available. There is a Dunkin Donuts and a Subway right in front of the hotel and a Walmart across the street. We visited the University of New Haven Campus, as well as Yale - both only a few minutes away. I recommend this hotel if you are looking for a clean, reasonable place to stay and are not fussy about breakfast.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Richard S. Thank you for sharing your feedback of your recent stay with us . We appreciate your honest input and will keep your comment in mind as we constantly look for many ways to improve our guests experience.We hope you will return to stay with us the next time you are in town and let us know how we are doing . Sincerely, Jocelyn Rojas

"2nd time and won't be the last time"

4
19/09/2015

Our son attends the University of New Haven and this is our second overnight stay in the area - both times at this hotel. I agree with some that the curb appeal definitely needs some improvement. However, the front desk staff was pleasant both times and the breakfast was pretty decent. Our room was clean, air conditioning worked perfectly, and floor was quiet. For an overnight stay hotel/room was fine. Although this might sound like an average review (3) I gave it a (4) for the cleanliness of the room, hot breakfast and free Wifi.

bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review
Dear Bgarcia171, Thank you for sharing your glowing review of our Best Western Executive Hotel-New Haven -West Haven. it is so great to see you continue to come back and stay with us because of the comfort and cleanliness of the room. great breakfast. Thank you for being a return guest. Your review and your business are appreciated. Sincerely, Jocelyn Rojas