Best Western Executive Hotel of New Haven-West Haven,  West Haven

3.5/5  - based on 356 guest reviews.
490 Saw Mill Road, 06516-4044, West Haven, United States - See map
+1 203 933 0344 +1 203 937 1678



Your room

> Room 1

1 adult


Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 357 traveler reviews
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Guests will appreciate a prime location like our West Haven Hotel, close to all major attractions and destinations. Whether it is an event at the University of New Haven or a corporate event, staying at our hotel makes any trip easier. With a refrigerator and microwave in every room, an extended stay is made simple. Enjoy free HSIA from your laptop, iPad or other electronic device in the comfort of your own room or relax in our heated indoor swimming pool. Start your day off with a complimentary hot breakfast featuring warm delicious pancakes, eggs, sausage and 100% freshly brewed Arabica coffee. The West Haven Train Station is less than half a mile from our hotel, so it is easy to zip around the city. The West Haven Beach and West Haven Skating Rink are also nearby. When traveling to New Haven, we are only four miles from Yale, and minutes away from the Boston Post Road which includes countless restaurants, shopping and entertainment. Business travelers with the universities, VA Medical Center, Subway World headquarters, Yale-New Haven Hospital, and others depend on us throughout the year. With meeting facilities, we are the perfect choice for small meetings and corporate events as well. We will treat you like part of the family and provide a spacious room, comfortable bed and a good night's sleep. Our friendly, bilingual staff members are always on hand to help with anything you need. From recommendations to directions, our top priority is making your trip unforgettable by providing customer service that is second to none. You will feel right at home from the moment you arrive until the second you check-out. Book a room at the Best Western Executive Hotel of New Haven-West Haven Today and save. Cash-debit card paying guests will be required to leave a deposit of 200. 00 USD. Deposits will be refunded at checkout.

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 357 guest reviews
Business Business 97
Couples Couples 63
Family Family 116
Friends getaway Friends getaway 24
Solo travel Solo travel 42
Sleep Quality
Best Western Executive Hotel of New Haven-West Haven,West Haven
  • 5
    « Personal Service »

    Visiting New Haven we choice to stay at Best Western. It was great value and convenient to visit Yale. The staff were very friendly, helpful and offered a level of personal service that was beyond expectations.

    « Outstanding Stay! »

    This hotel is a great choice if you are visiting the area and is conveniently located right of Interstate 95. My wife and I stayed here two nights on a weekend visit to the area. We arrived around lunchtime and earlier than we thought we would get there. We inquired at the hotel and were pleased to find that our room was ready and had already been assigned. We were very quickly checked-in by a very courteous and polite receptionist. We were assigned a room on the fourth floor. We arrived to find a very clean and well maintained room. The king bed was spacious and comfortable. The room featured a large television with plenty of channels available. The bathroom was clean but a bit cramped but we managed with that. The room seemed larger than most hotel rooms so we were able to stretch out a bit. The hotel features a full hot breakfast and was outstanding. It had a lot more than is usually found at this chain. There were eggs, sausage, bacon, potatoes and pancakes as hot options. There were also the usual cereals, breads and baked goods as well. There was plenty of room in the breakfast area to sit and eat. The hotel also features a gym and an in-door pool. The gym was well equipped but the pool was a bit small. That's probably best for kids but the pool area was nice and had plenty of room to sit. We had no problems parking and I mention that as we got back to the hotel late at night. There are places to eat close to the hotel or a short drive if you decide to look into that further. We actually got back to the hotel very late on our last night. As a result, we overslept and woke up at 10:30 which is half an hour prior to checkout time. A quick call to reception gave us until noon or even later if we needed it. Kudos to the front desk for that. So, an enjoyable stay and highly recommended if you are staying in the area.

    « Disappointed »

    Room was average. Breakfast, fitness center machines and plumbing were below average. Internet and parking were provided and were easy to access. The hotel is about 15 min from the Yale campus. There are other restaurants, a Starbuck's and a Walmart across the street. So, the location and overall amenities are OK, but I have stayed at much better Best Western facilities. Skip the breakfast.


    You will never find a more hospitable group of people who strive to meet your every need and request and always showing the utmost respect for the patrons! The hotel location is excellent just off the freeway and visible from the freeway making it easy to spot and get in and out of. Your only about four exits from the New Haven exits from downtown New Haven.

    « Overnight Getaway »

    Hotel is in a good location with a few dining options and things to do nearby.We didnt go swimming because the indoor pool was too cold.Room was quiet and comfortable.We have been here two times and would come back again.

    « Clean and convenient »

    The room was VERY clean (the TV remote was sanitized!), which means a lot to me. The hotel location was great, convenient to I-95 (right off the exit). Free breakfast was included in the room rate, so that made our visit even better.

    « 15 days staying in this Hotel »

    I stayed in this hotel with 3 other friend in January for around 15 days the Hotel was an average hotel for me , the services was perfect from all the employee start from the Housekeeping team to the front disk team specially the night shift team, I have some comment related to the furniture in my opinion the hotel is needed to be upgraded. However, its ne of the few good stay in west haven.

    « Ridiculous NEVER AGAIN! »

    I will never stay here again. There was a crack in the wall letting the cold air in and hot air out. I have asthma and the vent filled an entire trash can full of lent absolutely ridiculous need wrote again.

    « Good experience »

    I was visiting a friend in New Heaven on the last 3 days of 2017. Because my friend lives in a small studio, I stayed at the hotel for 2 nights. The room was clean, and everything was in order. Because I didn't run into any problems, I didn't have a lot of contact with the staffs. But the staffs who helped check-in and -out were both friendly and polite. The breakfast was excellent with plenty of options, and there were a lot of warm foods - great comfort on winter mornings. Although the hotel is next to a busy highway, it was very quiet at night (my room was not facing the highway). There was heavy snow during my stay, but the hotel cleaned out the parking lot very quickly and I had no problem driving in and out.

    « great place to stay »

    The rooms are nice, the staff is phenominal and at a good price. I usually travel for weeks at a time. The Best Western Executive Hotel is the place that i go to. Right off the highway so it's very convenient location.

  • 4
    « Business Trip »

    Stayed there two nights while on a business trip, decent hotel, clean room we stayed in, staff was nice, worked for us while we were there, we stayed on the 4th floor on the back side so we did not hear any traffic noise as interstate right there.

    « Average Stay »

    Clean and Surprisingly Quiet given location next to I-95. Looks a little rundown but that is from closed and abandoned buildings nearby. Great access to New Haven and Yale. Would stay here again rather than pay over-priced options downtown.

    « Very disappointed and waste of money »

    Very poor quality rooms, beds, shower, cleanliness. Noisy, limited breakfast and amenities. Will never stay here again, nor would I recommend this hotel. Linens and pillows poor, stained quality. Shower floor gritty and shower stream weak. Bathroom very small. Room smelled. Did not feel safe. Noisy. Given room right across from elevator.

    « Musty smells, very outdated »

    They charged me more than i was quoted when I booked the room. Everything is very outdated, breakfast was bland. I noticed a musty smell when I walked into the room. If there was any other options nearby I would have left.

    « nope »

    Very noisy hotel. reluctant to give you another room. heating stayed on all night even if you set thermostat low. overall cleanliness leaves a lot to be desired and that's coming from a bachelor. For what you pay this place is a rip off.

    « Inconsiderate employees, wouldn't stay here if you paid me. »

    My husband and I are heading down to 3hrs to CT tomorrow morning and leaving Wednesday. I booked the wrong day by mistake on my phone last night with a new app. When I saw in my email this morning that I booked for last night by mistake I called the hotel right away to explain the mishap. The girl wouldn't give the phone to the manager like I kindly requested. She said she wasn't responsible and to call I spoke with them and explained the situation. They tried to resolve it so I can stay there tomorrow( like we are going to be doing anyways) without having to pay an extra $130 dollars. And the people at the hotel refused to have some compassion and agree to letting us stay tomorrow without having to pay for another day. My spouse has a disability and we aren't working, so that money is a lot to us. They could have had some compassion and understanding, but instead decided to be inconsiderate to a potential customer who made an honest mistake. Don't stay here if you want to feel welcomed or cared about. Go down the street and stay somewhere else! I wouldn't stay here if you paid me!! We will be booking for somewhere else tomorrow and will just have to consider that 100 plus dollars to be a loss. Very disappointed!!

    « It's a Hotel... »

    I'll start with the pros: 1. Staff was nice. I checked in early and there was a room open. 2. Breakfast was decent - decent spread. 3. Internet was good. 4. DirectTV with free HBO/Cinemax Here are the cons: 1. While breakfast was decent, the eggs were definitely fake. But what can you do? 2. The complementary coffee in the room was only decaf and they never replaced it when Housekeeping came through. So for a day, I had no room coffee. 3. My tub floor was dirty and/or moldy. Not sure if it was ever cleaned? 4. Pillows on the bed were too small for the bed size (Queen), irregularly-shaped, and too firm. Overall, not a terrible experience. I mean, I knew what I was getting into when I went for a hotel in West Haven. It was cheap and it was near what I needed it to be near.

    « It was just what we needed it to be »

    We needed two nights in a clean hotel convenient to the campus at Yale. The location in West Haven was less than 5 miles from campus so just 10 minutes away, yet significantly cheaper than hotels closer in. The trade off was perfect for us. Like many hotels at this price point the walls are not super thick and insulated, which could potentially pose a problem (and if we had been next to the room across the hall it would have been awkward, given what was easily heard in the hallway), but that's consistent with my expectations at this level. The breakfast was good and wide ranging, and staff was wonderfully nice and attentive. All in all, just what we needed it to be.

    « Good, clean hotel »

    Stayed here one night. The entrance through the back was an abandoned parking lot, but the hotel was your basic chain hotel. Free breakfast, parking, wifi included made this a good value. Room was clean and included a microwave and mini fridge. The breakfast was pretty good and included eggs and pancakes. Hotel has a pool and fitness center. It was a short drive to Univ. of New Haven.

    « A good place to stay »

    We came to CT from the west and needed a place to stay for the week. We picked this BW since it was closest to the city. The stay was quiet. Sleep was good. Room was clean and comfy. The staff was friendly and very helpful. The place was not perfect; but pretty good for the whole period of our stay (We ended up extending the stay for more than a week). The extension of stay as well as the checkout were quick and hassle free. On the whole, a good stay.

  • 4
    « Great Breakfast »

    While the clerk at check in was not very friendly and did not acknowledge our membership rewards. The room was very comfortable and clean with the exception of bathroom floor which was a little sticky. The clerk at check out was very polite and friendly and they had one of the best breakfast buffets including whole milk, skim milk, half and half, two kinds of coffee and eggs, both bacon and sausage, pancakes, bagels, english muffins, toast, coffee cakes it was like having a Grand Slam at Denny's.

    « Fair price, good location, great fitness and pool area, rooms need some work on. »

    Stayed at the Best Western after following reviews on Trip Advisor. Found this to be one of the best reviewed hotels in the area for the price. I would rate this a average to above average hotel, especially in this price range. The breakfast, fitness center, pool, and overall service were on the plus side. The cleanliness of the rooms is what needs to be worked on. It is right next to highway, which was not in other reviews, so when I arrived, I requested room facing away from highway, which the staff changed my room location upon my request. A lot of pluses for this hotel, just work on the cleanliness in the rooms.

    « 1 Night Stay »

    The hotel is conveniently located right off I-95, downside is that it is so close, there's a lot of road noise on the highway side of the building. Rates were reasonable and the facility appeared clean and cared for. The parking area is limited in front and there's a funky parking lot to navigate through to get to the hotel. Bed was comfortable and the room was spacious with a mini fridge, microwave, closet and separate counter area outside the bathroom.

    « Easy, Clean & a Great Value »

    This hotel is easy to get to and very close to the University of New Haven. A great value and rooms were very clean and includes a hot. breakfast. The staff was courteous and helpful. Will definitely stay again.

    « Best Western New Haven »

    hotel is clean, comfortable, and convenient. staff was friendly, professional, and available. Breakfast was very nice, good selection of hot and cold, and fruit and pastries. I will stay here again in the future

    « leaving orange connecticut. love the pez museum »

    we had a great dinner and enjoyed our stay at this hotel. we were on our way to Rhode Island to visit my brother. we had a good stay and enjoyed the hotel. it was quiet and we found a good place to eat

    « Stay Over to help college student get ready fir last year »

    Great staff. All pleasant and ready to assist with anything including morning greetings with "what can I do for you" attitude. Still talking about it. Better than Atlantic City hotel amenities. I've been at this hotel 5 times since daughter entered University of New Haven. This is best time so far. Can't wait till next stay. My girlfriend who came with me this time is laughing at me because I keep saying how I can't get over how great everything was at BW

    « "Much better" »

    Stayed here several years ago. Rooms were tired. Breakfast mediocre at best. Whole place looked run down. Been upgraded. I was also upgraded to a very nice room on 7th floor. Good room, excellent bedding, very good WiFi. Very good breakfast. Coffee could have been a little stonger. Nice small indoor pool. Small exercise room.

    « Business trip »

    I booked this hotel for a business trip since it is close to downtown New Haven yet affordable. The hotel is old and has only had cosmetic updates. It is (extremely) close to the highway but not close to any restaurants or shopping so you have to drive to get anywhere. The area is not walkable at all.

    « Great place to stay in the New Haven area! »

    I was visiting Yale for a few days and this property was a great choice given it's price, location, amenities, and overall comfort. It's right off the highway but you don't hear a sound when inside so it makes for easy access to Downtown New Haven (only about 5-10 mins away). The free breakfast was great - more than enough choices and very clean and well stocked. You can tell the rooms have been recently updated - very clean, comfortable, and well appointed. When I come back to the area, I'll definitely stay here again.

  • 5
    « Wonderful Stay at the Best Western »

    My stay at the Best Western was excellent. The room was extremely clean. Breakfast was really enjoyable. The staff was also very helpful. My family also used the pool area. Although it stated heated the water was a little cold. The pool area was also clean and tidy. The outside of the hotel may lack a little curb appeal but the inside of the hotel was everything that I expected. I would recommend this to other friends and family.

    « Clean and comfortable room »

    We stayed while traveling from Maryland to Boston for a conference. We were not offered the member bonus points or the welcome gift at check-in, so be sure to ask for that! The room was clean. The interior of the hotel was clean. We had a comfortable night's sleep. It is a good value for the price. The breakfast was okay, not what we have had at Best Western in the past, but acceptable.

    « Family reunion »

    Staff and accommodations were very friendly, clean, comfortable. Would definitely stay at a Best Western in the future. Only suggestion would be a pool that had a depth lower than four feet for youngsters and non- swimmers.

    « nice hotel »

    great place to stay if you have to be in the New Haven area. good location, whirlpool tub was a nice surprise, really comfortable bed. could use more parking, and the entrance needs paving, But minor glitches compared to the friendly staff and clean room.

    « Keep away stay away »

    To my astonishment this hotel is horrible. Situated in a dilapidated parking lot between Uncle's Willy Subway McD and a motorway. Potholed tarmac should have warned. The entrance covered with a carpet of cancerous cigarette ends welcomes you. The sight of big rigs parking next to the abandoned building is not inspiring. The rooms are outdated you soon realize the deposit is to ensure your stay otherwise it is essential to flee this appalling excuse. Best it is certainly not. Executive is only apposite in declaring it's demolition by an executive order I think. How Best Western has the affront to have this in its portfolio defies any reason. A small room overlooking the motorway was so noisy that the prehistoric air con could not drown out the cacophony of cars trucks and bikes continuously parading 24/7 but tried valiantly. The management graciously upgrade us next to a lift that moaned and groaned 24/7 competing with the a/c and traffic. The traffic still could be heard and any form of sound deadening was ineffective. The bed overly soft the bathroom worked with the aid of mastic and the fridge whistled when all else was quiet. The bed sheets fitted inside out did not fit. Coffee came with paper cups and breakfast was served with plastic disposable plate and forks. Like the food plastic and sweet of no value. Except in promoting McD and diabetes. Keep away. Stay away. Do not stay here ever. I have travelled all over the USA and the world and this rates as disgusting. The only result would be to pull this place down. The staff are nice and helpful. Room service struggles to lift dirt or replenish shampoo.

    « Dumpy hotel with uninterested front desk employee »

    Our stay at this Best Western was not very pleasant. The room had a sad worn out look to it. The air conditioner was noisy. The tub was scratched and stained and the faucet was hard to turn and adjust. The maids were pleasant but the fellow at the front desk seemed to be just doing a job that he didn't much care for. We didn't feel especially welcomed. There was a strong lemongrass scent coming from the lobby air conditioner. I do like the scent of lemongrass but I couldn't help but wonder if they were trying to cover up some other odor. The free breakfast was okay as free hotel breakfasts go and there was a helpful fellow working in that area. I would not stay here again.

    « Exterior was beautiful but not in a good area. »

    Overall all the Best Westerns are great! We always stay at a Best Western and have been saying at these hotels for years in a lot of States. The Best Western in Pennsylvania is one of the Best and has a great restaurant

    « Best Hotel In The Area »

    We always stay with Jocelyn and her staff on our trips to CT they cannot do enough to make sure your stay is comfortable and easy. The hotel is very clean and close to everything in the area great restaurants, Yale and Medical institutions.

    « we had a good stay here! »

    We had a great room, it was clean and comfortable.The breakfast was really good!! There was a guy there that helped us figure out the waffle maker (never used one before, haha) The sitting area for breakfast was great too. We did not use the fitness room or pool. For a one night stay, it was worth the extra few dollars it cost.

    « Not Good »

    Top to bottom, a bad experience. Fitness room was sub-par with lights that would not stay on during a run. Pool was maybe 60 degrees. Wifi was iffy. Staff was unhelpful and snappy. I would recommend staying next door at the Hampton Inn.

  • 4
    « Great Hotel »

    Whenever we are visiting the University of New Haven we stay here. The rooms are very large, clean and the location is easy to find. Centrally located and not far from the University. Free breakfast is not bad. Comfy beds.

    « Home From Home »

    Great place to stay. Staff are very friendly & helpful & go out of their way to make you feel comfortable. Good location just off I-95 & very close to shops & many restaurants. Have stayed here many times over the last 25 years & have never been disappointed with the service. It's not the Ritz but is terrific value for money & very comfortable.

    « Wonderful touring around »

    We arrived early and the room was not ready, but they suggested other activities and a place to eat. Their suggestions were excellent and we had a great time. The facility was outstanding and quiet. The breakfast was good and was part of the deal. We used the washer and dryer to have clean clothes. They went out of their way to make us happy.

    « Good maintained »

    A big hotel, not new but good maintained. Very quiet hotel in a quiet town. Very comfortable clean rooms and a big breakfast. Close to everything,restaurants etc. Good desk service. you will enjoy this hotel -for sure

    « Everything was just right! »

    I can always count on a comfortable stay and a wonderful time when I visit. This time was not any different. Great staff, a wonderful location, great accommodation equals an awesome visit for me. See you soon!

    « Convenient location »

    The hotel is right off Rt 95, and there are a few restaurants and Walmart next to it, so it's quite convenient. Free breakfast is decent. The first night I was there I could hardly sleep for half of the night as I could hear the traffic on Rt 95 all the time, so I asked the front desk to switch me to a room away from the highway on the 2nd night, which I felt much better. Wifi is on and off, not very stable though. Overall it's not a bad choice.

    « OK »

    The hotel was clean but very worn. Bathroom had dripping facet. Hotel close to Rt. 95 and you could hear the traffic all night long. Hotel needs 'facelift" to attract more people, Fitness center needs work. Also needs to have a water cooler and towels If the Hampton Inn next door has rooms available, stay at the Hampton INN

    « my stay here was very pleasent »

    my stay here is always pleasant very comfortable I call this my home away from home just very relaxing every time I stay here I love how quit and peaceful it is here. the staff is very professional. they always there for your needs to be met I respect how they treat me


    We have stayed here with our competitive college team twice and Jocelyn and her staff have given us a tremendous experience both times. They are friendly, efficient, accommodating...just an all around wonderful group. It has been a very easy trip to work with them and we definitely will continue to stay with them when in New Haven. I can't recommend them enough!!! The place is well taken care of with a super breakfast and wonderful, working amenities!! Thank you all again for a fantastic experience!!!

    « Tourist rooms mixed with hourly rented rooms »

    Both rooms next to ours rented hourly, walls are not thick enough to hide that fact. No chance to sleep. Dirty towels. I'll guess I'll skip breakfast under these circumstances. Broken vending machines.

  • 3
    « Decent »

    Decent for 1 night. Overall clean establishment. Front desk staff was not overly friendly, but they were not rude. Sleeping room was adequate. Morning breakfast was late to start. Restaurant hostess for breakfast was not accommodating, and really had an I don't care attitude. Parking lot was questionable. Not clear how to correctly turn into hotel and turn out of hotel.

    « Nice Stay for the price »

    Seeing a concert at Mohegan Sun and wanted a reasonable priced hotel for the night between Sacred Heart University and Mohegan Sun. All hotels around Mohegan Sun were sooo expensive. Found this hotel and it was wonderful and an affordable price. Service and room were well worth the price. Beds were comfortable. No complaints.

    « West Haven Best Western »

    The neighborhood wasn't the best but the hotel is a nice place, friendly staff, clean room and a comfortable bed. The price was a bit high but most of the places around there were sold out so I assume the prices went up.

    « Very correct »

    First experience since a long time in the US with Best western, and the experience was good. Rooms ok, swimming pool, close to a Texas restaurant and a wall mart, friendly and very correct staff. ONly minus part is the poor breakfast, but otherwise to recommend

    « Clean but not comfortable for me »

    Hotel definitely clean and staff was friendly. But noisy A/C and cramped layout of bathroom made my stay uncomfortable. Price was fair for the accommodation. Location was easy on and easy off highway. But the hotel is next to a large business that has been closed and the parking area was a route of potholes to be avoided. Not the best of areas but I did not feel unsafe.

    « little league softball stay »

    8 nights in this hotel and everything was excellent. food was great rooms were clean and comfortable and hotel staff was excellent. We had 8 rooms and the rate was fair even with 16 players no complaints about anything.. not even noise

    « Excellent stay »

    Staff was very attentive to any needs. Rooms were neat & clean. Breakfast was very good, alot of choices. I would recommend this hotel to everyone. We would stay here again. It was also a convenient location to where we were going.

    « Surprised »

    We decided to spend the night in Connecticut to get away from the rain. Chose a best Western as they were giving very good rates. The place was extremely clean, the rooms were spacious, they have free WiFi and they give you free breakfast. My only complaints - the eggs tasted not like eggs, they had no Splenda and the yogurt was never refilled, nor was the skim milk and the halls did not have AC! Walking in hall to elevator you can start to sweat!

    « Clean and Comfortable »

    This hotel was easy to get to from the highway. The check in staff were friendly and efficient. The accommodations were very clean. We had stayed at 3 other BW's on our trip and this one was, by far, the best. It was updated and in good repair. We couldn't complain about anything! Breakfast was the usual BW breakfast. Checkout was quick and easy. I would definitely recommend this hotel!

    « Clean room & easy access from highway »

    This hotel was easy to find, right off the highway. Our room faced away from the highway so I don't remember hearing any traffic noise. Restaurants are close. Breakfast is included. The room included a refrigerator & microwave. The room was clean and comfortable. We had no complaints!

  • 5
    « Another Delightful Visit »

    I came for another relaxing and fun weekend in Connecticut. I stayed at my favourite hotel and had a wonderful time. I am so glad that I can stay at a place that I know exactly what I will get out of it. I always have fun here, a great workout and get great sleep. All of the things I look for when I am travelling. The customer service is always amazing and the staff are very reliable. Love it!

    « High Rise Motel »

    This property has declined rapidly. Everything is old and doesn't work properly. Management shrugs when told of things that don't work. Locked out of room twice due to malfunctioning card reader. Left a day early since it was just a horrible experience.

    « I do not recommend this hotel »

    When I booked 3 rooms, I was promised one room with a roll in shower. Upon check in, I was advised that no room with a roll in shower was available I agreed to a standard handicapped accessible room. The shower did not work, which we found out the following morning. I was given 10% off. When I checked into the second room, the key didn't work after the initial use. We had to switch rooms. I was given 10% off this room. The breakfast was under stocked and the pancake maker was broken. The guests were all complaining that there was no food left. The attendant finally started to replenish the food after the guests went to the front desk to complain. There were not enough pool towels. And on the morning of checkout, I went to get a clean towel from my room and out fell a condom. The towels obviously weren't replenished. I've stayed at the Hampton Inn next door and feel that it is 100 times better and worth the extra money even got someone on a budget.

    « An experience to forget..... »

    Best Western New Haven was a last minute book. After searching for multiple hotels in the area this was one of few with availability. Upon checking in I had to contact front desk to provide me with a vacuum cleaner....located near the Ac/heater unit there was quite a mess. The front desk was kind enough to provide me with a vacuum so I could take care of the issue alone....NO he didn't volunteer to do it! I kindly left the vacuum at the door upon completion. Located in the pics below you will see multiple pics of some sort of insect which my significant other complained about all night....complaints of itching and being bitten didn't allow him to sleep. I departed the facility not long after checking in being I was totally uncomfortable and had an assignment (work) that morning. I clocked in to work early!!!!! My significant other stayed later with slim to no other option available. Upon checking out he informed the front desk of his findings in which they didn't believe ??. I called and kindly spoke to whomever was working the front desk at that time. I asked for management to return my call. I'm a nurse and hygiene and cleanliness is a total must. I'm totally disappointed in their facility and currently awaiting for a response back regarding this issue. I will NEVER book here again!

    « Enjoyable stay »

    We arrived way past check in, and the Front Desk was incredibly nice and helpful. Check in was smooth, and efficient. Our room was awesome. We had a double, very large yet cozy, business like yet personal. Bedding was very comfortable. The hotel was clean, and all staff was friendly. We did not use the pool or weight room however, we knew people that did and they were pleased as well. Continental breakfast in the morning was plentiful, tasty, and well maintained. The wi-fi was SUPER fast. Plenty of places within walking distance. I would return again without a doubt, and would highly recommend this hotel.

    « quality went down »

    The bed was really dirty, with hair, black stuff and trash....when I asked to change the room they gave me a new one. Was little bit better but not perfect. Under the mattress was full of black crumbs, hair and trash.

    « Yale Graduation »

    We attended the Yale Graduation and stay;ed at the Best WEstern Hotel in West Haven. They offered the option of staying the number of nights we wanted and did not have a minimum stay which was very good. The room was clean, the service good and the drive to Yale was an easy drive.

    « Overcharged »

    The hotel was clean, staff was professional. In February when I booked the hotel my credit card was charged $193.48. The day we checked out I was presented a receipt for my stay, stating the charge was $128.79. That a difference of $64.69. I'm requesting a credit for $64.69. Please respond.

    « try for the top floor! »

    Windows on the top floor are floor to ceiling, so try and request a room on that floor! The room itself was fine, nothing fancy. Yes, you either have a view of the highway, or back onto the parking lot. The air was noisy, and cycled on and off, I remember waking up in the middle of the night because of it.

    « Not a good vist »

    When we first checked in we could not get in bathroom, it was locked from the inside. They took door off hinges to fix but we couldn't close it because handle was loose and door stuck when closed. The A/c didn't work the first 2 days. There was old pizza in the refrigerator when we checked in. They didn't clean bathroom left all the dirty towels and didn't sweep it. 2 days they didn't change linens because the same makeup mark was still on the pillow cases. For a handicapped room it was small and hard to move around in the wheelchair. The TV would go and on everytime the microwave door was opened. I will not stay here again.

  • 4
    « Good Choice for Short Stay »

    My daughter and I stayed here while vising the University of New Haven. The room was very large, clean and the beds were comfortable. The bathroom was spotless and also very large. The water in the shower was a little tricky to maneuver before we figured out the controls. The hot was VERY HOT so just beware. Checking in was a bit unusual. The gentleman who checked us in was not very welcoming. In fact he didn't say anything to us except to ask for ID. However, the next morning at check out the woman was lovely - friendly and accommodating when we asked for directions. The breakfast was adequate. The hotel is very easy to find from the highway and there are a lot of restaurants/coffee shops around. I would definitely stay here again. Well worth the rate we paid.

    « Needs improvement »

    Needs better breakfast items;Noisy at times. In town for a funeral and the desk staff stated they offered no funeral discounts.Most hotels do.Have stayed at better Best Westerns.Decor was nice and most of the staff was helpful.

    « Ok but not great »

    This hotel was OK if you didn't want anything accept a place to stay. When the room was turned over for us nothing was refilled and I had to go ask and wait for supplies every single day. And I had to trip through the hotel every night for an ice machine or vending machine that was actually in order. As long as you don't have high expectations or expect anyone to speak English..or not very well at least...then it is a place you can sleep decent. And my advice is to skip breakfast and go to Denny's across the street.

    « Home From Home »

    This is a great hotel run by very friendly staff who really make us feel at home. It is clean & very convenient for shops & restaurants. We stay here whenever we can when touring the US. We have been coming here since 1991, coincidentally the year that the present owner took over. We have never been disappointed with the quality or the helpfulness of everyone.

    « noisy location »

    The hotel is clean and appealing overall. It is a noisy location next to the interstate I95 and our room was right next to the elevator also yet the hotel was not nearly booked full. The room was clean and comfortable but the pillows were crazy thick like logs. Our room's ventilation/heater was vibrating and noisy when it kicked on. I probably should have left the fan running to block out some of the outside noise. Breakfast was adequate. Fluffy egg patties,sausages, bacon plus breads,muffins,oatmeal,cereal,yogurt etc. The automatic pancake maker was neat, and tasty enough.

    « Bed and Breakfast Need Improvement »

    For the room, if replacing bed sheets and blankets with new ones, the room will be much appealing. My wife and daughter don't want to stay here for our next trip because the bed sheets seemed not clean. For the breakfast items, they have been the same for all my previous stays. The sausage patties and egg cakes tasted awful. The chef did make bacon and scrambled eggs in one morning. That was because either the owner or the manger was eating there on that day. Staffs in the front desk are extremely nice! I know many of them. They were the reason I stayed here if I was in the trips myself.

    « Great service never changes »

    I am always happy when I stay here. It does not matter how busy it is, or what time of the year it is, I can always count on great customer service and a wonderful visit. It is such a great place to relax because of how cozy, clean and comfortable it is which is my favourite part about this place. I also have great options to stay in shape while I am here. It is great to see that good things don't change.

    « A Workplace Retreat »

    As a longtime business traveler, I look for the best places to stay and work from. The Best Western Executive in West Haven is just that. The Owner, Manager, and Front Desk staff all work to provide business travelers everything they need. A great work station in the comfortable lobby, rooms with a desk, super-fast wifi, USB hookups, extra plugs for laptops, phones and media, along with ample space to work, is all designed with us in mind. Smart breakfast choices, a well-equipped gym and relaxing indoor pool all help to unwind. Coffee is available all day and night, and plenty of machines offer all the snacks and soda choices you want. The beds are very comfortable and the bathroom is crystal clean. Each room has a flat screen TV and most have a huge plush leather chair with ottoman. The hotel is located right off of I-95 and minutes from New Haven, Bridgeport, and the Brandford area. I use this location to work from Stamford to Groton, the coastline up to Middletown. Priced right for business travelers, it is seconds from the Texas Roadhouse and minutes from Wooster Street in New Haven. Orange offers tons of great eats minutes away on Rte. 1. I really can't recommend this place enough. It will not let you down.

    « Very Please »

    Will stay at Best Western Hotels & Resorts when I travel in the future. The room was nice size, we had 2 queen size beds that was very conformable. the breakfast we had pancakes that was printed out by a machine, they were light and fluffy. The location of the hotel was accessible from interstate 95. The hotel was also located near shopping center and places to eat in walking distant.

    « Good Value, Lukewarm Pool »

    This was a great hotel for our needs - quiet, very comfortable bed, above average continental breakfast (included eggs, sausage, pancakes, etc.). Our only disappointment was the temperature of the pool -- the night we stayed was freezing outside, and we picked the Best Western specifically because it had a heated indoor pool for us to use. We couldn't stay in the pool very long though, as the pool itself was lukewarm and the air temperature of the room with the pool in it was freezing. Other than that, great value for our stay.

  • 5
    « Nice Staff »

    Very helpful staff. My room was always in order and very clean. When I called for reservations directly to the hotel, they couldn't make it easier. I stayed there for 8 months. I stayed in Singles, doubles and King singles, every room style was great.

    « Terrible »

    I would not recommend this hotel to anyone that wants a good night sleep. It's right next to I-95 and all you hear is the traffic all night. I couldn't sleep at all! I went there because it was close to my son's college and we went to visit him. But I was tired all day from lack of sleep!Never again!!

    « Yale Invitational »

    I was up for a track meet for my teenager. The rooms were small, but very well set up so it didn't feel cramped. I stayed in a room with a single queen, but it had a couch and desk, so I was able to relax during our down time. The hotel was very quiet. I was there with a lot of high school students and families, and I never heard any noise.

    « The price is right »

    For where it is and what you get the price is right. This hotel sits less than 25 yards from I 95 and you can hear the traffic Ask for a room on the non traffic side It is very clean with 100s of tv channels to watch if your stuck there all day as I was. Front desk staff was very kind and let me check out late without charging extra. When I'm back in West Haven this will be "my" hotel Liam & Colleen New York

    « No frills, average stay »

    Typical low budget hotel. So-so rooms. Small room, small bathrooms, could use updating. Not quiet. Housekeeping walked in without knocking. Off the highway location. There are better, nicer hotels in the area around the same price.

    « felix »

    excelent hotel i recomend...nice pool nice people and places in and outside the place the room and hall way is quite plesent. i have injoyed my stay and the breakfast. thye outside sitting area is a cool place to be. the hotel in general was fantastic i injoyed every second of it

    « Contractor should have thought twice »

    This review is in two parts: the hotel itself and its surroundings. The hotel was nice enough. The front desk was polite and the price was reasonable given the proximity to New Haven. We only stayed one night before heading to Rhode Island so we didn't make use of the pool or fitness room. I didn't eat breakfast at the hotel because I wasn't feeling well but my wife said she liked what was offered. As far as directly outside the hotel, color me worried. First, the front of the hotel faces I-95 and you can hear the highway regardless of what side of the hotel you're on. Second, to get to the hotel, you have to drive through a broken parking lot and between an abandoned building and a modestly run-down plaza. Compared to everything else around here, this was a big unsettling. I assume the hotel right next door has the same problems, but they have direct access to the main road...just saying.

    « Hometown Stay »

    Because you're near the highway you hear traffic noise, you hear that even at the 'pricy' hotel next door. Housekeeping needs to upgrade a little as there was evidence that the room hadn't been 'thoroughly' cleaned. Also there was a stale odor and the bedframe wasn't put together properly. But, it was a place to sleep and the breakfast was great!

    « Another Great Stay and affordable Rate and awesome Jocelyn »

    I would recommend BEST WESTERN EXECUTIVE HOTEL for being so nice and clean hotel. The staff were awesome and Jocelyn was helpful .I had a great time and will surely comeback. Breakfast was good too, . Thank you

    « Ok for $ »

    There was hair on three of the pillows and what looked like make up. It was nice that when I called to the front desk, they almost immediately sent up clean pillowcases. The vending machines were almost all empty in the stairwells. The front desk clerks were very nice.

  • 5
    « Convenience and Comfort »

    This is my favorite hotel to visit when I am in Connecticut because of how clean, comfortable and convenient it is for me. The staff are always wonderful and make my stay enjoyable. Great customer service, lovely hotel, great location, what more can you ask for.

    « Surprising! »

    This hotel is very ugly from the outside (reminds me of an old Armory) but surprisingly it was quite nice inside. Very well maintained and comfortable inside. Rooms were large, well appointed and clean. It was very quiet and we got a good nice rest. Had min refrigerator, coffee maker, wifi, hairdryer, flat screen tv, etc. Staff was very pleasant and efficient. We did enjoy our stay here would probably stay here again if we were in the area.

    « West Haven trip »

    I had to go to this area for my son, as he had surgery at the VA. His stay was covered by the VA and I had booked a room for the duration of his stay. The front desk was very friendly and accommodating. This hotel was a short drive from the hospital, and made the stay easier. It had a frig and microwave and that I found useful too.

    « Can't sleep, heavy interstate traffic outside »

    Called down to front desk during the night, spoke with Nor. Complained about restless sleep caused by very loud and constant noise now coming from outside my window (room 405) coming from I-95 caused by mostly heavy tractor trailer traffic occurring (4 a.m.). Asked if there were any rooms in hotel on the other side that did not face the interstate that I can get into, crawl into bed and try to get 4-5 hours of sleep before checking out in the morning to drive down to Washington DC area, my destination layer today. I was told yes there were rooms on my floor that were much quieter, however I would be charged for both rooms, mine is less then $200 a night. This is TERRIBLE customer service during the middle of the night with no manager to speak too, just awful! I pleaded with Nor to please let me quickly get into another room so I can crawl right into bed without having to pack up everything first and move my personal belongings that would require me to go down to the lobby to acquire a luggage cart to accomplish this. Her answer was very firm yet polite, either move all my belongings now or be charged for two rooms for remaining hours I have left here. I just want to get some sleep for 4-5 hours is all. I came too this hotel in the evening without an advanced reservation. While driving west on I-95 with bad weather (very dark, heavy rain and wind) and construction on the highway in which vehicles were not staying in their lanes) I felt it very unsafe to continue driving and check into a hotel immediately. I enjoyed a late dinner at Texas Roadhouse around the corner from this 100 room hotel and when I arrived back, there's was not any noticable highway traffic noise as there is now. Under the circumstances, this hotel could have easily accommodated me, but refused too assist. I would not stay here every again and would not recommend this hotel to anyone. I will in the very near future post this same review on all the other travel related websites, including Expedia's Hotels.Com from which I booked this hotel from inside the lobby with since the rate I was quoted at the front desk even with AAA and AARP membership discounts wad higher. FYI from looking at the number of cars parked outside, this hotel has plenty of vacant rooms I could have been switched into. I will talk to management later this morning.

    « You get what you pay for »

    Pros: Proximity to 95 so getting into New Haven was great, cost, clean (when they cleaned), basic breakfast (so for not a big breakfast eater like me it was fine), had micro/fridge in the room which was nice, quiet. Cons: They didn't clean my room. I was gone for 5 hrs, came back for 1 hr to shower, then left for 7 hrs and they never touched it. When I went to the front desk that evening they said did you take your do not disturb off I said yes and I said I had it turned to please clean my room. Because I was the very last room in the hall my guess was they didn't bother to see what the tag said, just saw that there was a tag on the door, and didn't bother to clean it. The next day i took the tag completely off. The sheets were SUPER scratchy, and I had a broken ironing board in my room that apparently upon check in at 4pm no one could replace until 9am the next day. The TV flicked on and off randomly, the hallways smell of smoke and the phone in the room doesn't work to call down to the front desk.

    « The Best »

    This Establishment is well run and has everything I need to make me relax and feel at home. Friendly and professional staff ,great breakfast, close to shopping and freeway access. The rooms are very comfortable the workout room is excellent as is the swimming pool. The owner Andy is very pleasant and is really caring about your stay there. I enjoy each stay at this Hotel

    « Noisy »

    I stayed here overnight as part of a tour group. The rooms were clean, but this place is right along the interstate so unless you like the sound of trucks going by look elsewhere. Also there were no working vending machines on any floor of the hotel. Breakfast was average.

    « Very welcoming, don't let the entrance to the hotel put you off. »

    This was our last night of a 21 day tour of New England. We stayed over as a base before moving on to fly home. The hotel was very clean and quiet. Good room with everything we needed. Adequate breakfast although not a vast choice.

    « Good Location and easy to find. »

    After traveling 500 miles and enduring bumper to bumper traffic from New York to Connecticut, my husband and I decided we needed a break. I started looking for a place to spend the night and decided to try the Best Western just off the Interstate at West Haven. Our stay at the Best Western was pleasant and restful. Our room was clean and comfortable. However, the breakfast items were not very appealing. It was obvious that other travelers felt the same as the oatmeal was the only item that seemed to have been eaten. Close by the hotel was a Texas Roadhouse for dinner, and a Walmart to pick up a few supplies. To get to the Best Western was a bit odd. You have to drive through what seems to a large parking lot for other businesses.

    « Good deal! »

    Complimentary breakfast. Fresh, hot pancakes are very good! The rooms are neat and clean. I was happy to see that they do not have full bedspreads (for cleanliness reasons). It is very close to I-95. The staff is very friendly. Free wi-fi!! Great for an overnight stop!

  • 3
    « Could be a great hotel »

    Pulling up to this hotel, you go through a lot of an abandoned building and it is not a great introduction to the hotel. The lobby is small but inviting. The front desk staff was always smiling, friendly and very helpful. The right elevator was out of order the three days we stayed there. There was a handwritten sign on the door stating it was out of order when we arrived, but it was removed later. However, the elevator remained out of operation the entire time we were there, That being said, our wait for the elevator, with only one working, was acceptable. We stayed on the 7th floor and the hallway had a musty, stale odor. The door handle would stick on our door, making difficult to enter/exit. The room was clean with no odors. The air conditioning was set for 60 and on full blast when we arrived, making the room frigid. The air conditioner was loud and turned on and off frequently during the night (set at 71), which could be disruptive to good night sleep for a light sleeper. The room was updated and modern. Desk, chair, bench/luggage holder, leather chair and ottoman - typical of a hotel room. There were no outlets on my side of the bed and the two on the other side were used by the lights and clock. Bed was comfortable, pillows were perfect for me - not too flat or fluffy. I am allergic to down and the room was down free. Bathroom was small but clean. Toilet required several flushes to empty. The room was quiet (besides the A/C). I did not hear other guests. Breakfast was included. Great assortment of teas and coffee. Breakfast included pancakes you make yourself, round eggs and sausage patties that appeared to be microwaved (perfect to make a bagel sandwich), bagels and breads, yogurt (high sugar content), pre-made oatmeal (with Craisins, raisins and brown sugar available), oatmeal packets, juices, danishes, apples and bananas. Options were very limited for a diabetic. Checkout was quick and there is express checkout available. There is a Dunkin Donuts and a Subway right in front of the hotel and a Walmart across the street. We visited the University of New Haven Campus, as well as Yale - both only a few minutes away. I recommend this hotel if you are looking for a clean, reasonable place to stay and are not fussy about breakfast.

    « 2nd time and won't be the last time »

    Our son attends the University of New Haven and this is our second overnight stay in the area - both times at this hotel. I agree with some that the curb appeal definitely needs some improvement. However, the front desk staff was pleasant both times and the breakfast was pretty decent. Our room was clean, air conditioning worked perfectly, and floor was quiet. For an overnight stay hotel/room was fine. Although this might sound like an average review (3) I gave it a (4) for the cleanliness of the room, hot breakfast and free Wifi.


Getting to the hotel ...

All directions
·From: Interstate 95 South. Take Exit 42 and turn left. The Best Western Executive Hotel of New Haven - West Haven is on the left. ·From: Interstate 95 North. Take Exit 42 and turn left. The Best Western Executive Hotel of New Haven - West Haven is on the left.