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Best Western Hotel Kantstrasse Berlin, Berlin

4.0/5  - basé sur 339 notations.
Kantstrasse 111, 10627, Berlin, Germany - See map
Best Western Hotel Kantstrasse Berlin - Best Western Hotel Kantstrasse Berlin The Best Western Hotel Kantstrasse Berlin is ideally located in the center of Berlin. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Hotel Kantstrasse Berlin is a four star city hotel in the west city center, centrally located in the heart of Berlin between the ICC/ fairground and the Memorial Church. Within walking distance to the famous Kurfuerstendamm and close to many sites such as Charlottenburg Castle, KaDeWe, Berlin Zoo, Potsdamer Platz, Reichstag, Brandenburg Gate. Perfectly connected to all public transportation. The train station Charlottenburg/ Underground Wilmersdorferstreet and a bus stop are next to the hotel. Providing best connections to both city airports. An attractive shopping area in front of our hotel as well as plenty of choices of the finest dining will make your leisure time enjoyable. Almost everything is reachable within a few minutes by walk or by using the public transportation. The Best Western Hotel Kantstrasse Berlin has offered individual service and a maximum of attention to its guests since 1981 in 80 comfortable fully equipped rooms, non-smoking floors, free Wi-Fi and a small lobby business corner. Start your day with our fabulous breakfast buffet. Relax during the whole day in our lobby bar enjoying a fresh draft beer watching the latest news or current sports events on our big screen flat television. Car parking is available in our own hotel garage. If for business reasons or a city trip, let yourself be carried away by the charm of the hotel and allow yourself to be provided by the personal and friendly service of our staff and the very perfect city location. Enjoy your stay.

Best Western

Hotel Kantstrasse Berlin

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Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 339 guest reviews
NOTE ISSUED
Excellent
87
Very Good
173
Average
51
Poor
12
Terrible
16
REFER TO NOTICE
Business Business
62
Couples Couples
173
Family Family
46
Friends getaway Friends getaway
34
Solo travel Solo travel
13
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"4 stars...????"

1
29/10/2018

We stayed two nights, doorkeeper non-existent both evenings, even the second night at 12.30 we went back to the hotel, and we found it closed at the door, so we played and waited 20 minutes outside. Eventually they opened up some guys who were inside. In the morning you can not sleep by the noise of cars and the room staff. € 4.50 for a small bottle of 0.50 water. NO FRIDGE BAR IN THE ROOM! The water of the sink is hot at night, but the breakfast is decent, but very salty! At breakfast there is a waitress who pulls and slams things on the tables as if annoyed by the presence of the guests. I had asked for the berries at 10.15 in the morning, and in a rude way he answered me NO! I do not recommend this hotel to anyone!

"Ordinary stay in ordinary hotel"

3
20/10/2018

I recently stayed at this hotel whilst I was attending a large international conference at Messe City Cube. The room was booked by my workplace so I was not given a lot of choice in the booking process. Whilst the room and linen were clean, bed comfortable I wasn't particularly happy here and actually checked out and relocated at my own expense 2 nights early and moved to another hotel closer to the city center where I was much happier. The room was stuffy, no air conditioning, as previously mentioned by others, I thought this would not be such an issue in October however it was still warm in Berlin and due to being located on the main road it was too noisy to open the window. It was also noisy when people were coming and going from their rooms and from music playing nearby, ? from cafes, restaurants nearby. Also when I arrived I had 4 pillows on my bed as it was a double/ king bed but when housekeeping realised I was travelling on my own they removed 2 of the pillows and the second single doona which looked very sad on the bed when I was already feeling somewhat isolated and lonely in a strange city a long way from home. They also removed the second bath towel leaving me a single towel which seemed to me to be very mean spirited and overly frugal particularly since my organisation had paid for a double room. there was also no fridge in the room and the amount of tea, coffee provided was minimal to say the least. The staff were pleasant enough if perfunctory but certainly didn't stand on their head to make a visitor feel at home. Location was convenient for public transport but this in itself would not persuade me to stay at this hotel on another occasion. Whilst I would love to revisit Berlin for leisure with my husband I would not consider staying at this hotel.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear guest, thank you for your feedback on your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"There are better places"

3
09/09/2018

I chose this hotel as I had stayed here about 8 years ago. It was much different than I remember, especially the fact that they do not have air conditioning. I have read several reviews and this was a key complaint so I won't discuss much other than not having the AC was a downer. On the flip-side, the staff did bring us each a fan to help with circulating the air. I was afraid to leave the window open all night due to the noise and the construction. Overall, the room was comfortable and the hotel itself, is very close to transportation and other sites. I wouldn't say not to stay there, but be aware of the AC issue.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear guest, thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. with BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Impolite staff "

1
08/08/2018

Very bad service, there is a blond waitress in a breakfast room who is not polite, she answers only in German, she is not kind, she badly stares at you. In the room there isn't the fridge and the matrimonial bad is composed of two single bed. It is very uncomfortable! The bathroom is very small. The price is not good for the service and the room.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear guest, thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Besides we would like to mention taking food out from our breakfast room for the city trip is not allowed. In that case we offer lunch packages for purchase, as well as all hotels of our chain do. As you proberably used to due to your many travels using one spoon from scrambled eggs to go all over the buffet is also against any hygienic standard and not allowed and not very considerate to our other guests. Some acting has influence to reaction of others. With BEST regards Alexander Schulz Assitant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Terrible experience!!"

1
20/06/2018

Terrible experience! No air conditioning, so I had to choose between keeping the windows closed and melting inside the bedroom, or opening the windows and being attacked by mosquitoes, having the risk of someone entering the room at night because you can have easy access to the windows on the first floor, and dealing with the outside noise that keeps you awake. Speaking of noise, the elevator was absurdly loud. It appeared as if someone was hammering a nail to the wall, all night long. When I called reception they appeared to know about that but said that it's just how it was and they couldn't do nothing. No fridge in the room. The pillows were extremely soft. The TV led was too bright and was lighting up the entire bedroom at night. The free wi-fi was so bad that I preferred to use my cell phone as a hotspot. I requested a king size bed on my reservation and they gave me twin beds. Even the mineral water had a bad taste. I would rename the hotel to “Worse Western”.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear guest thank you for giving us a feedback on your recent stay in our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. As our rooms do not have an air conditioning we offer our guests to bring a fan to the room. If you prefer to open your window instead we can note for your next stay that you prefer a room to the quite backyard. We can understand your displeasure regarding the sound from the lift. For about 3 weeks we are waiting for a essential component to fix the lift. Unfortunately we are depending on the manufacturer and the availability of the component. As our rooms do not have a fridge we offer all guests the possibility to bring their drinks to the hotel bar to cool them in our fridge. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +49 (0)30 814 076 0. With BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Somehow far from places"

4
13/03/2018

Good hotel. Good service. Good breakfast. A really nice place to stay. However, it is a little bit far from city center (if we could consider that Berlin has one city center). At least, far from places to visit (except Charlottesbourg Castle). If you don't care about long distances (you would hace to take public transport) its ok.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear Ben, thank you for giving us a feedback on your recent stay in Berlin. We are happy that you liked our hotel and our service. Due it´s history after the WW2 and the following separation of the city for decades Berlin does not have only 1 City Center. In Berlin are a City Center West (in which our hotel is located) and a City Center East. In the western City Center you have many historical and cultural sights such as the Charlottenburg Castle, the Olympic Stadium, the Kurfürstendamm with the Memorial Church, the famous “Kaufhaus des Westens” (KaDeWe) and the Berlin Zoo. Further there are many different kind of museums and theaters in the City Center West. From our hotel the many sights can be reached within a few minutes by feet. The City Center East could be reached very easily be using the public transportation. Within 10-15 minutes it is possible to reach sights such as the Potsdamer Platz, the Jewish Museum, the victory column and Brandenburg Gate. With BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Excellent location , Great staff and service "

5
11/03/2018

This is a medium size best western hotel at the heart of Berlin. The staff are great in hospitality , rooms very clean and warm in the dead of winter. The location is - central Charlottenburg in the neighborhood of the affluent Berlin giving one multiple options for late shopping( Wilmersdorfer strasse - wibersdorfer Acaden)and diverse but 24 dining outlets. From an English back ground, you appreciate the attempt by the Berliners to speak English and being helpful. The hotel organises a full day site tour. You are picked from 9.30 am and taken through the rich and deep seated history dating back in the 13th century through the cold war and the 1990 historical down fall of the famous Berlin wall. A hallmark of this hotel is the rich variety of 5 star breakfast led by a very youthful chef with the flow of service elements by a small but organised staff. The reception from check in very efficient and friendly with ready answers to random questions . Overall very good value for money.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear Kioko, thank you very much for your wonderful feedback. We are very happy that you had such a nice stay in our hotel and that we could satisfy you with our services. We hope that we can welcome you again as soon as possible. With BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Excellent Staff, good service, nice, clean room"

4
17/12/2017

We stayed for 3 nights. Our room was spacious, very clean and fairly well equipped. The hairdryer was better than in many hotels. The downside for us was simply there was not enough tea and coffee supplies in our room and when we asked for more we got one sachet each brought to our room, no extra sugar or milk. There was coffee in reception but it was often cold and again, no milk or sugar when we needed it. For the English visitor, this should really be improved. However, very comfortable stay. The hotel is a good 20 minute walk from the zoo and other attractions, hop on hop off bus, etc but the U and S bahn are just around the corner, making it easy to get around this large city. Very good restaurants and bars in the vicinity. Would definitely stay again.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear Lorraine, thank you for giving us a feedback on your recent stay in our hotel. It is nice to read that you had a pleasant stay in our hotel and your suggestions regarding the tea and coffee supply. With BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Really good service and nice breakfast"

5
10/12/2017

We stayed at the Best Western for a few days due to a business trip and I can totally recommend it! It is really central so you have a lot of restaurants and shops right around the corner. The bed was really comfortable. An afternoon we had to use the lobby as an office and the staff was so welcoming and helpful! The breakfast had a great selection - you could even make your own waffles! Because we stayed here over the 6th of December we even got a little chocolate goodie bag at the door.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear AnniCatti, thank you very much for writing a feedback on your stay in our hotel. We are very happy that you had a wonderful stay in our hotel. We hope that we can welcome you again as soon as possible. With BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Very nice hotel "

5
01/12/2017

My wife and I visited this hotel on our first trip to Berlin and I would stay here again. On arrival we were given a free upgrade and the room was spacious and clean with a very comfortable bed. The hotel is situated in the Charlottenburg area which is a little quite than the centre of Berlin. However the transport links are excellent with bus stops outside the hotel and S & U train stations just a few yards walk. Breakfast has various options and was very nice. Setting us up for a long day sightseeing. There is also a small bar if you fancy a nightcap. Would use thus hotel again when we return to Berlin

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear Brian, thank you very much for your great feedback. We are so happy that you had a nice stay in our hotel and that you enjoyed your days in Berlin. We hope that we can welcome you again as soon as possible. With BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Always happy here"

5
21/10/2017

I come to Berlin on business several times a year and always stay here. The rooms are meticulous and the location is perfect. Local shopping, restaurants and easy public transportation access right outside. I highly recommend this hotel to anyone staying in Berlin.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear fgm4, thank you for your great feedback. We are very happy that you have enjoyed your stays in our hotel. We hope that we can welcome you again as soon as possible. With BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Would not return because of staff"

1
28/09/2017

Pros: Good location, comfortable beds, clean, good breakfast Cons: The staff! I always felt like the invisible man when approaching the front desk, even if there were up to 3 guys there busy talking to each other. And when I finally got their attention it was clear that they didn't want to help solve my problem (buy something from the bar) but just wanted me to go away. I'd never return to this hotel as there a plenty of options in Berlin.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear Sun1968, thank you for your review. on behalf of our team and hotel manager we would like to apologize for all the inconveniences you had to experience during your stay in our hotel. The behavior of our staff does not represent our idea of a good service at all. We are very sorry for the bad experience. Please be sure that we will handle that case in the appropriate way. We will take actions and consequence to avoid such rude behavior again. With BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Abused by staff, tried to take my money."

1
27/09/2017

Such a horrible experience at this hotel. I arrived at the hotel at 10pm on a Tuesday, only to be told that I had no booking. Even though I had a booking confirmation and money had been taken out of my account. I understand that accidents happen/overbookings happen, no worries. But when I kept showing them my confirmation, the three guys at the front desk didn't want to help me, asked me to leave and said they couldnt help me anymore. One guy even said "Sorry, I'm just a trainee so I cannot help you more". I had to call hotel.com and get it sorted. Hotels.com called the hotel while I was there and the guys were telling hotels.com "Sorry, I cannot talk right now we're very busy right now serving customers and I'm the only one at the front desk" - obviously a lie. I'm a super easy going Aussie girl, and if they made an overbooking then super fine,accidents happen and we could have together sorted it out but the fact that they were just super rude, tried to tell me they haven't recieved payment when it was taken from my account, abused me (swore at me numerous times) and didn't get me any respect or help was just shocking. I really hope the hotel owner knows about his staff members treating customers like this and I hope no one has the same experience as I did.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear Ivi2018, on behalf of our team and hotel manager we would like to apologize for all the inconveniences you had to experience when arriving in our hotel. The behavior of our staff does not represent our idea of a good service at all. Of course we will contact your travel agency so that they will refund you the paid amount immediately. We are very sorry for the bad experience. Please be sure that we will handle that case in the appropriate way. We will take actions and consequence to avoid such rude behavior again. Meanwhile we contact you direct to discuss what else we can do for you to make your experience forgettable. With BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Amazing stay at Best Western in Berlin"

5
07/06/2017

Welcoming and exceptional staff at BW Kantstr. Great rooms, finally humane prices for luxury comfort. Over the top breakfast buffet and superb service through excellent Management of Staff member Mrs. Schütz. Everything over the top very clean and extra accommodations available day and night (as the friendly and caring reception is available 24h a day). One of the best stays in a long time.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear 888tanjaw, thank you very much for your wonderful feedback. We are so happy that you had a pleasant stay in our hotel and enjoyed your days in Berlin. We hope that we can welcome you again as soon as possible. With BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Ho hum"

4
31/05/2017

We booked a double room three months beforehand. When we arrived there was only a twin room free. We explained that it wasn't our fault and were told that it would be an extra €20 for a double room as it was a better room. We complained and the charge was dropped. The room wasn't much better than the original one. No mini bar or aircon ) it was 30 degrees), only a 500ml bottle of water at €4.50. On the positive side, it's right by the S-Bahn station, we were given a free drink voucher at the bar, and the breakfast is fantastic.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear travelchap100, thank you for your feedback. We would like to apologize for the inconveniences during your stay. Only the rooms in our comfort category have a minibar in the room. If you need cool drinks you can order than anytime at our hotel bar. With BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"What a surprise."

5
30/05/2017

As a BW reward card holder I was looking for a break in late May. My initial dismay at finding only 2 of the 8 or so Berlin hotels were available. This one appeared to be a bit far out. All I can say is my dismay was misplaced. Great central location in Charlottenburg. Great for bus and metro services. Nice restaurants in the area. Bike hire from the hotel. We asked for a quiet room and that is what we got. Room was large, well appointed and clean. if I had one complaint it was the room was hot but Berlin was sweltering in 30 degree heat... aircon would have been nice but I am being too picky.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear T5andG5, thank you very much for your wonderful feedback. We are very happy that you had a nice stay in our hotel. When you visit us next time we can provide you a fan for your room. With BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Very Nice hotel"

4
14/02/2017

Very Nice hotel,very close to subway and railway station,and also at a short walk from shops and restaurants. Very good connected to Most tourist areas. Rooms are very clean,confortable beds and very nice personnel.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear Marius, thank you very much for your feedback. We are happy that you had a pleasant stay in our hotel and we hope that we can welcome you again soon. With BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Good location"

4
02/01/2017

Hotel is situated about 15 minutes from all the major sites. There is a shopping district right outside the hotel to include an H&M, T.J Maxx, and places to eat. The hotel room was nice, except that they have my Wife and I two separate beds. My only complaint about the hotel was that the maid's didn't do a thorough job cleaning the room. The first night we checked I found a huge turd left in the toilet and the second day they didn't collect all of our trash even though we left it by the trash can. Also I had to call for extra towels (they only had one in the room). Overall I would recommend staying here.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear This_Is_Nick, thank you very much for your review. We are happy that you had a decent stays in our hotel. We would also thank you for your remarks regarding the cleaning. We will talk with our house keeping manager at our next meeting. with BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Fab weekend in Berlin"

5
08/12/2016

What a gem of a hotel. Doesnt look much from the front but is lovely inside. Reception staff so helpful. Rooms spacious, one of the comfiest beds I have stayed in. Immaculate. Great breakfast. Nice location, lots of shops around and restaurants (a lot of chinese / japanese / thai which looked great). Easy to travel around Berlin, U and S Bahn stations literally round the corner, and so easy on the bus to get to and from Tegel airport (about a 20 minute journey on the 109). Great stay, would def return. We loved Berlin, first and def not last visit. Christmas markets on most streets you turn in to, so festive. Berlin really go the extra mile with christmas, the lights everywhere look amazing. Deffo recommend booking to visit the Reischtag if you have time, free entry but you have to book online. Great views across the city and a really helpful audio telling you about all the different sights.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear gemsyuk03, thank you for your awesome feedback. We are so happy that you enjoyed your visit to Berlin and hope that you will return soon. with BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Ascetic, Dirty toilet bowl"

2
07/12/2016

Ascetic design, No A/C, No heating, No carpets, Dirty toilet bowl. Very disappointed from the room organization as management claim that it is a Green Hotel. Also, they refused to credit points in my BW member account - claiming that I didn't booked direct with them.

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear dcy05, on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Due to a change of the Best Western Rewards program´s terms and conditions booking made through online travel agencies or tour operators are not eligible to earn points. The current terms and conditions you can find on the Best Western homepage. We can understand your disappointment in not receiving the expected rewards, but this is not a reason for us to set a demand on the other hand and get parking free of charge. Besides all reservations placed trough travel agencies have never been rewarded. To prevent future problems in concerns of rewards and special wishes we suggest to use for all reservations our website or call or email the hotel direct. The dirt you mentioned in the toilet is chalk. Due to the calcareous water in Berlin it is almost impossible to remove these sediments without using polluting cleaners. We have decided to use only eco-friendly cleaners to minimize our environmental footprint. We hope that our explanations helped you to understand our actions. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. with BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"Very comfortable stay"

5
05/12/2016

Easy to travel from the main rail station to the hotel using the S bahn. Helpful reception staff. Room was very comfortable with large king sized bed. Breakfasts were very enjoyable. Wide choice. Would stay again

BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear paradisesydney, thank you for giving us a feedback on your stay in our hotel. We are happy that you had some nice days in our hotel. with BEST regards Alexander Schulz Assistant Manager Customer Care Best Western Hotel Kantstrasse Berlin

"Convenient for the centre"

4
25/11/2016

Good sizeable room, excellent breakfast and helpful staff. Also extremely quiet and well placed as there are bus stops outside and the U and S bahn stations are only a few metres away. Can't wait to come back to Berlin again !

"Great Hotel"

5
10/11/2016

Stayed here on a bed and breakfast tarriff. Lovely clean hotel,friendly staff, amazing breakfast and best of all so central for everything with the train station just around the corner. I would highly recommend

"Great place to stay in berlin"

4
08/11/2016

The hotel staff were all fabulous, very polite and professional. The room was very clean and comfortable. The breakfast was excellent with a huge choice of hot and cold items. Very handy for subway and close to shops and a decent Italian restaurant along the street. Lovely big bed and good shower - all in all a very good choice. The only slight negative is that the hotel doesn't have air conditioned rooms but I do know they will lend you a fan for the room if asked. I fact they will helped in any way if asked!

"Great location, friendly staff"

4
23/10/2016

Room is spacious and quiet. Very comfortable bed. Nice shower. Good breakfast. Close to train station, good location, close to shops and restaurants. The only thing that was a bit weird was that there was no extra bed for our son, so all three of us had to share the bed which was gigantic but neverthless, we would've preferred to have had a separate bed for the little one.

"Great stay in Berlin"

5
08/10/2016

Well situated hotel in Charlottenburg. Subway station arround the corner with easy access to public transport to fair grounds and downtown. Clean and modern rooms. Very friendly staff ! Nice German-style Breakfast buffet..

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear Andreas J, thank you for writing a feedback on your recent stay in our hotel. We are very happy that you had such a nice stay in our hotel and that we could satisfy you with our service. We hope that we can welcome you again as soon as possible. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"At that time partially under construction"

3
10/09/2016

Good experiences - location is good from reaching point of view - the hotel is clean, comfortable - staff was helpful and nice Bad experiences - unfortunately the restaurant was under reconstruction therefore we had to eat on the 5th level. Basically the hotel did everything to make us it comfortable but of course this is not what you expect at these places :( - location is bad from security point of view. I didn't feel really safe. On the streets there were too many 'bad faces'. But i don't know whether it was by chance or it is because of the area itself

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear Kozma, thank you for writing us a feedback on your stay in our hotel which was about 9 month ago. We are happy to inform you that the renovations in our breakfast room are finished since November 2015. Our hotel is located in the city center west of Berlin. As Berlin in a very open minded and multicultural city we cannot understand what you mean with your comment „bad faces". The area in which our hotel is located is a safe area. We hope that we can welcome you again to show your our new breakfast room. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"A pretty nice stay"

4
24/08/2016

We booked this hotel through Smartbox. Location is quite convenient right in front of the metro. However it is far from the center and the touristy places. The rooms are getting old and need refreshing. The staff is not really friendly. We did not try the breakfast.

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear LiliSwitch, thank you for giving us a feedback on your recent stay in our hotel. Our hotel is located in the city center west of Berlin. Many sights could be reached by walking within 15 minutes. All other touristic places could be reached easily be using the public transportations. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"No aircondition"

3
06/08/2016

Good hotel, perfect location near shopping centres, restaurants and the U-bahn, but no aircondition, the room was increadably warm - stay away from this place in summer time! Breakfast was average, one morning there was bacon, next morning no bacon

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear Goran L, thank you very much for your feedback. We are happy that you enjoyed you stay in our hotel and that you liked our central location. As our hotel does not offer air condition (and we do not advertise our hotel with this service) we would recommend you to book a room facing our quite backyard. Further we can bring you a fan to your room. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"Good value hotel."

4
03/08/2016

Perfect location for short city break.easy and convenient transport links to city centre and Potsdam. Check in was smooth, hotel was clean and included breakfast had plenty of choice and good coffee. A good choice if you are looking for somewhere as a base for exploring Berlin.

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear mariaheloise, thank you very much for your feedback. We are happy to read that you hat a nice stay in our hotel and we hope that we can welcome you again soon. Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"Was in Berlin for CD Parade"

5
27/07/2016

The hotel was excellent value, when booked as package from Manchester with EasyJet. Staff were helpfull and friendly rooms were excellent and breakfast was a full cooked breakfast or continental breakfast on self service. This is the secont time Ive stayed at this Hotel and would recommend it without hesitation for value and service

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear Harry, thank you very much for your wonderfull feedback. We are glad to hear that you enjoyed your stay in our house and we are looking forward to welcome you again as soon as possible. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"No air con"

4
24/07/2016

Normally that sort of thing wouldn't bother me but it was like sleeping in a pizza oven at night. Real shame. The staff are fantastic though and the breakfast incredible with a huge variety, don't however expect full English type of thing. Get a travel card and public transport will drop you right outside. Overall very good.

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear Jed B, thank you for your feedback. As we do not offer an air condition we would recommend you to book a room facing the quite backyard, so that you can open the windows. Further we could bring you a fan to your room. Please ask our front desk team during your next stay. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"Good clean hotel, shame Wi-fi slow/ not working"

4
22/07/2016

Nice, clean hotel comfy bed and nice shower. Breakfast is good as well. Walking distance to Charlottenburg station, which has direct train to Schoenefeld airpot. (ticket 3.30 EUR, you will need ticket to zones ABC.) Overall satisfied with the hotel, staff was helpful and effective at check in. Shame, the wifi is useless. Slow, and regularly disconnects in the room. In the lobby, its hardly any signal.

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear boldee1, thank you for your nice feedback. We are happy that you had a nice stay in our hotel. Thank you for giving us the information about your problems with the wifi. We will contact our provider to fix this problem. with BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"Very convenient location"

4
13/07/2016

We had seen it was convenient for the S-bahn and U-bahn. It certainly was. We arrived at Schenefeld airport and caught a train direct to Charlottenburg S-bahn station. From there is was a short walk to the hotel. An observation that might be useful : the pavements were very even and did not put any stress on the wheels on our luggage. Immediately outside the hotel is the U-bahn and also a bus stop into town. We bought day tickets to get aroun as we find it nice to be able to jump on a bus, even for short trips, to save our legs. The bus system is great as there doesn't appear to be a lot of traffic (compared to London). Back to the hotel. The staff were very friendly and helpful. We didn't have any problems with language, so well done to them and shame on me. The room was large than we were expecting and well appointed: TV, free wifi, coffee/tea making (with real china mugs). There was no air-con, but the reception were very quick in getting us a fan. The breakfast was well stocked with a selection of hot and/or cold. There's also a coffee pot in reception for getting a quick fix as you get back from your journeys. There are plenty of nice restaurants in the area and there's also a McD just outside if thats you scene. All in all a very nice hotel. We enjoyed our stay very much

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear DaveH53, thank you very much for writing a feedback on your recent stay in our hotel. We are glad to read that you had a nice stay in our house and that you enjoyed our service. We hope that we can welcome you again as soon as possible. with BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"GC for money, super close to the center"

4
31/05/2016

very nice neighborhood, the hotel is close to the center, not expensive, it works!! I haven't have any kind of issue whatsoever. I've enjoyed very much breakfast, great offer and was open until late, so very much appreciate it

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear Sebastian P, thank you for your great feedback. We are very happy that you liked your stay in our hotel and we hope to see you again as soon as possible. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"Clean"

4
19/05/2016

hotel , room was clean , breakfast was ok staff were nice location was good for shops & restaurants their was a McDonald's downstairs as well from hotel which was handy for a snack on way back from pub !! There wasn't many pubs about that we seen , we did go to one about a 20 min walk from hotel was a Irish bar & it was massive with a good band on diffract band each night , was always busy its in the Europa centre , overall good hotel

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear hairbytracyquinn, thank you for your review. We are happy that you enjoyed your stay in our hotel and we hope that we can welcome you again soon. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"Great stay in Berlin"

4
15/05/2016

This hotel was very comfortable, offered parking in a very tight parking garage entry and an automated parking under ground. A very interesting experience parking the park as it was the first time we had come across a parking garage like that! The hotel was conveniently located a block from the tram and the underground with a lot of restaurant options nearby.

"Great hotel in good location"

5
25/04/2016

Had great long weekend - hotel was excellent, room really comfortable & quiet, breakfast was really good with a wide variety of hot & cold food plus freshly ground coffee & lots of teas. Staff were extremely helpful. Makes an ideal base to explore Berlin

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear Alison, thank you very much for your wonderful feedback. We are very happy that you had a pleasant stay in our hotel and we hope that we can welcome you again as soon as possible. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"Very pleasant small hotel"

4
24/03/2016

This is quite a small hotel on Kantsrasse in the Charlottenburg area of West Berlin. It is very handy for the S-Bahn or the U-Bahn, or the 109 bus from Tegel airport. The rooms are attractive and modern. The breakfast is very good, with plenty of hot and cold selections. This was the fifth time I've stayed here - and will do so again.

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear TittiBelle, thank you for giving us a feedback on your recent stay in our hotel. We are very happy that you had a nice stay in our hotel and that we have convinced you from our service. We are looking forward to welcome you for the sixth time as soon as possible. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"Excellent weekend stay for the Christmas markets"

5
23/12/2015

We can highly recommend this hotel for a weekend stay. It is well positioned for the tubes and buses to the Christmas markets and historical sights and also the shops and restaurants nearby are worth a look. It's also next door to MacDonalds if you need a quick snack or milk for the tea or coffee provided in the room. We found the room to be comfortable, well equipped and clean. The reception staff were helpful and polite. The breakfast was above our expectations for the price we paid. All in all very enjoyable and well done to the team.

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear CarolinexxW, thank you very much for this great feedback. We are very happy that you had a wonderful stay in our hotel and we hope that we can welcome you again as soon as possible. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"Perfect Location"

4
16/12/2015

The hotel is very nice and can easily be reached by public transport as the S-station is in walking distance. There are several unique pubs restaurants nearby as well as excellent shopping facilities.

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear Hans-Jorg J, thank you very much for your feedback. We are glad to hear that you had a pleasant stay in our hotel. Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"Fobbed off by unfriendly staff, but hotel ok . . ."

2
14/12/2015

We booked a family room and explained there would be three of us staying (my son is twelve) but were fobbed off on arrival with a 'disability access' room on the first floor with an extra pillow thrown on the bed! When we complained at reception we were informed we could not have another room (or cot bed) until (maybe) the next day and that it was common practice for children up to the age of FIFTEEN to share a bed with mum and dad in German hotels?!? As we were staying with friends in the same hotel and it was my wife's fortieth birthday the next day, we decided to make the best of what we had, but all had a horrendous nights sleep (I resorted to sleeping on the floor at one point). In their defence, the hotel staff moved us to a proper family room the next day (with three beds) and even moved all the balloons we had blown up the night before with our luggage, but it spoiled things for us and took the shine off our break. I wish they had just come clean the night before and admitted there was a problem with our booking or room and not tried to bluff us with the 'three in a bed' rubbish. Apart from this the hotel was clean and breakfast fine with a good selection to choose from and has a bus stop / metro station yards from the door. Walking to the main bus station near the zoo takes about 20-25 mins and this is where all the Insider Tour excursions meet - which are great and highly recommended! The area around the hotel has lots of restaurants and small shops but isn't what you'd call 'picturesque' - I don't think I'd fancy going for a midnight stroll there . . . Generally the hotel staff (especially the young ladies) aren't very friendly or approachable but that seemed to go for everyone we met in Berlin on this trip, unfortunately (apart from the tour guides who were Irish and American!) - perhaps they are fed-up of drunk foreigners filling the Christmas fairs or there is too much 'history' - I don't know . . . either way, on the strength of this visit, I probably won't be returning to Berlin and definitely NOT the Best Western Kantstrasse.

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear Mr. Steinburger, thank you for giving us a feedback on your recent stay in our hotel. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Your reservation was for 2 adults and 1 child for one double bed room in our standard category without an extra bed. All our partners have the information that the child has to sleep in the bed of the parents if they book a room in the standard category. We are very sorry for not receiving the information from your travel agent. By check-in you've got a free upgrade to our comfort category, these rooms are bigger than the standard rooms. For the first night of your stay we were fully booked and had no possibility to change it into a room with extra bed. Right away on day two of your stay we reacted and changed your room into a triple room in our comfort category, also free of charge. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"Clean, comfortable and in a good location, poor wifi.."

3
08/12/2015

Comfortable and spacious room, good breakfast, small bar and 50 metres from the underground. Good range of redtaurants within walking distance. The wifi was so slow and unreliable that it would be an affront to a third world country...

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear mark g, thank you for giving us a feedback on your recent stay in our hotel. We are glad to hear that you enjoyed your stay in our hotel. Furthermore we thank you for giving us the information about the wifi connection. We will get in touch with our provider to find a solution for this problem. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"WINTER BREAK "

5
03/12/2015

Great value for money hotel with a good location with lots of restaurants and bars within walking distance.Warm friendly informative staff always willing to help,rooms are spotlessly clean and very comfortable.Good choice for breakfast warm and cold.Would definitely recommend it to fellow travellers

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse Berlin, responded to this review
Dear Paul, thank you very much for your great feedback. We are very happy that you had a pleasant stay in our hotel and hope that we can welcome you agian very soon. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"It's nothing special"

3
14/11/2015

I'm not sure how this hotel is 4*, I was completely underwhelmed when I arrived. The staff on reception aren't too friendly, they didn't have much knowledge when it came to giving us directions or general information. The room is decorated nicely, but the cleanliness could be improved. This wasn't too much on an issue, but for a 4* hotel I wasn't pleased that I needed to wipe the bath and sideboards! Also, the mattress and pillows are not comfortable. They feel cheap. Also, the breakfast selection is very disappointing. On our first night we experienced drunken shouting from other guests around 12am, which was unsettling! On the plus side, the location is good. You can walk to nearby attractions (like the zoo or photography museum). The website advertises that you are a 20 minute walk from local attractions, but it's probably 40-50 minutes. You are also surrounded by food places, such as McDonald's, Domino's and Starbucks if that's your thing. There's also plenty of bakeries where you can buy German pastries and cakes. I wouldn't stay here again, mainly because I want to be in a different area of Berlin and the hotel wasn't outstanding. Overall, it was fine for our 3 night stay.

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse, responded to this review
Dear Rhiannon-Elise, thank you for giving us a feedback on your recent stay in our hotel. On behalf of our whole team we would like to apologize that we did not reach your expectations. We will discuss all the mentioned points at our next meeting and we will find solutions to solve the problems. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"poor standards. not a 4 star hotel"

2
06/11/2015

Our check in was smoothly however, the staff were not kind at all. no smile, cant explain politely to our question. They do have lack of information for general info about Berlin. The rooms were small, didn't expected that. I felt it is bigger of how it looks in the photos. Its difficult to to walk if you have 2 mid size bags, which one will be on the floor. There was no air condition in the room and this is negative thing which I felt its not a 4 star standard. The beds weren't comfort same to the pillows. The only positive thing was the hotel location. tube, train and bus is next to the door.

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse, responded to this review
Dear Habib_10, thank you for writting a review on your stay in our hotel. We are sorry for not fulfill your expectation. We will talk about the mentioned points and will find solutions for them. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"Jon and Peter Sigsworth "

5
24/10/2015

Superb 3 night stay in a fantastic hotel, great breakfast... Me and my dad visited the historic sites great restaurants as well.room and staff excellent.. Staff knowledge of sites and tube trains very good. Hotel map was priceless... Only negative is airport ticket machines for transport were temperamental regards notes...not best Western fault. I stress to add....

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse, responded to this review
Dear Jon, thank you for yoir great feedback. We are very happy that you and your dad had a pleasant stay in Berlin. We hope that we can welcome you again in our hotel. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"Very nice clean newer hotel"

4
13/10/2015

Hello- I stayed at this hotel for one night with my father. It was an enjoyable stay. Pros: - the hotel seems renovated or newer. - the beds and pillows were very very nice and comfortable. Easy to sleep a long time there. - the bathroom was clean and nice (shower only, no tub) - the hotel is located feet away from the U-Bahn and S-bahn trains. Hop the S-bahn for an easy trip to downtown Berlin (25 minutes), reichstag building, and Brandenburg gate. Checkpoint Charlie and sections of the Berlin wall are a 20 minute walk from there (or you can hop a bus too). - the breakfast had both European and American foods, including scrambled eggs and bacon, as well as other breads, meats, cheeses, etc. I thought it was pretty good offering for hotel food. - there is a McDonald's next door, if you are into that, or a variety of other smaller shops and restaurants nearby. Cons: - there was no view out the window from the lower room we were in. Be sure to watch the time. A number of stores and shops in the area don't stay open very late and are closed Sunday's. I would stay there again.

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse, responded to this review
Dear Happytraveler864, thank you for writing a review on your stay in our hotel. We are glad to hear that you enjoyed your visit in our hotel and hope that we can welcome you again as soon as possible. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"I cant beleive this is a 4 star hotel"

1
22/09/2015

I have arrived to Berlin around 6 PM, the hotel was very small, the rooms was very small too, poor wi-fi and when i asked about they just answered its same in all rooms, the rooms doesn't have any minibar or air condition, just a bottle of water for 4.5 euro !!!!

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse, responded to this review
Dear Parandi, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. With BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin

"Kantstrasse Best Western, BERLIN"

5
16/09/2015

The room was very clean, spacious and comfortable. There were coffee/tea making facilities in the room, which is a bonus in Europe. The staff were very helpful and went out of their way to ensure we had a pleasant stay. The position of the hotel is excellent from Tegel Airport; only about 5-6 miles, £12 taxi. Not worth using public transport. It is situated just west of the centre but there are "S" rail and "U" underground stations with 2 minutes walk, trains going to the centre in 15 mins. There are some pleasant local Italian restaurants close by. I would definitely recommend this hotel for those travelling to Berlin.

"An Experience"

3
01/09/2015

Visited in August 2015 for three nights. Because Berlin is such a big city it is difficult to determine just where its heart is so therefore we can only say the situation of this hotel is a train ride (5 minutes) from a main shopping area. There are some bars and restaurants within walking distance but visitors will need guidance on the proximity..The hotel itself was clean with the staff welcoming, exceptionally helpful and friendly. The room size adequate with clean white linen and refreshment making facilities. We cannot rate the hotel better than avarage because it lacks air conditioning. During our stay the outside temp was about 26c which resulted in a room temperature in excess of this. Even with windows open and a fan running continuously sleeping was a challenge. Our requested quiet room was on the fifth floor overlooking the courtyard. Breakfast was nothing special but adequate. Install air con and up their game on breakfast this could be a great place to stay.

"Very nice base for Berlin visit."

4
22/08/2015

It is situated on one of the main avenues into central Berlin. There is a bust stop at the main door (E2.70 into town), a U-Bahn station over the road and an S-Bahn station around the corner from where one can travel to all corners of the city. Rooms are modern and very well appointed. Beds are very comfortable. There is no air conditioning however which on very warm / humid nights makes for a less then sound sleep. Staff are all very friendly, helpful and multi-lingual. Breakfast fare is excellent, there is something for everyone. There are also some very nice restaurants within 2/3 minutes walk.

"Worst Night Ever"

1
19/08/2015

Dont get the room i have booked get a room in an other hotel ,why dont they call or email about that it whas the worst night ever the room was not clean and no aircondition no more Best Western for me

BWHotelKantstrasse, Assistant Manager Customer Care at BEST WESTERN Hotel Kantstrasse, responded to this review
Dear Jari L., thank you for your feedback. Due to a system error we were overbooked at the date you were supposed to arrive in our house. The other hotel we had reserved for you is a 4 star hotel as our hotel so they provide the same standards. We would like to apologize for the inconveniences this situation may have caused to you. with BEST regards Alexander Schulz Assistant Manager Customer Care BEST WESTERN Hotel Kantstrasse Berlin