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Best Western Plus Hotel Alfa Aeropuerto
Zona Franca Calle K, Barcelona, 08040 Espagne
Contact the hotel
PHONE : +34 933362564
4.0 / 5
1699 Reviews 
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Hotel advantages
Activities
Swimming pool
Hotel services
Childcare service
Elevator
Fitness center
Free Wifi
Indoor pool
Laundry
Multilingual staff
Charge Applies For Parking On Premises.
Restaurant on site
Room service
Room services
Hair dryer
MINI-BAR
Refrigerators
The strong points
Activities
Swimming pool
Hotel services
Childcare service
Elevator
Fitness center
Free Wifi
Indoor pool
Laundry
Multilingual staff
Charge Applies For Parking On Premises.
Restaurant on site
Room service
Room services
Hair dryer
MINI-BAR
Refrigerators
Description
Customer reviews
4.0
based on 1699 guest reviews
Excellent
660
Very Good
585
Average
257
Poor
107
Terrible
90
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Over night stay"
Our flight was cancelled and it was 05:00 when we contacted the hotel. Manuel at the desk was super helpful and welcoming 😀👍🏼
"Great hotel"
Just stayed 1 night. Choose the hotel due to location from airport, and free transfer to airport. Found the hotel very clean and maintained. The staff were very friendly and helpful. Was able to check in at 9:30am instead of 2:00pm for 20 Euros. Bed and shower were great. Wifi was fast with no issues. Would definitely recommend the hotel to anyone wanting a hotel close proximity to the airport. Other than the fact that there is nothing in walking distance for tourist, only city transit the hotel is amazing.
"Great place to stay before our flight home"
Great experiencecwith this hotel and restaurant. The food was awesome. Fanny was fantastic.
"Helpful Staff"
Although we were near the Airport, Dina was very helpful with directions to the City Center. Nice Hotel. Very close to the Bus Stop.
"Pleasant"
Only stayed here for one night but it was a welcome break after being on our feet hiking for a week. Air conditioning works well. Water pressure good. Close to airport. Very clean. Reception helpful. Rooms quite. Not so many good options to eat nearby open when we got here but we had a tasty meal at the hotel restaurant and our waiter Moha Vania was particularly delightful and attentive.
Dear Guest, Thank you very much for your excellent five-star rating and for taking the time to share your detailed experience. We are delighted to read that our property provided a welcome and comfortable break after your week of hiking. It is wonderful to know that you found the room quiet and clean, and that the air conditioning and water pressure were to your liking. As a dedicated Airport & Cruise Hotel situated close to Barcelona Airport, our goal is to offer a restful and seamless environment for travelers needing to recharge during their journey. We are also thrilled that you enjoyed a tasty meal with us when local options were limited. I will be sure to share your fantastic compliments with Moha and the rest of our restaurant team. Knowing that his delightful and attentive service made such a positive impact on your evening will be incredibly rewarding for him. We truly appreciate your feedback and look forward to the pleasure of welcoming you back on your next visit. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Nice Hotel and Reataurant"
Nice hotel near the airport before we rented our car the next day. Grand Mercat restaurant served great food on site.
Dear 28dank, Thank you very much for your excellent five-star rating and for taking the time to share your experience with us. We are delighted that our strategic location as an Airport & Cruise Hotel close to Barcelona Airport provided the ideal convenience for you before picking up your rental car and continuing your journey. It is also wonderful to read your fantastic compliments regarding the Grand Mercat. I will be sure to share your kind words with our restaurant team, as they take great pride in serving excellent food and providing a wonderful dining experience for our guests. We truly appreciate your feedback and look forward to the pleasure of welcoming you back on your next visit. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"5 star"
Every time I came by with friends, we were always greeted so warmly and kindly. His hospitality and helpfulness truly left a lasting impression. It's great to meet someone who is so dedicated and makes a difference. Absolutely highly recommended!" (Manuel) thank you!
Dear milada327, Thank you for taking the time to share such a fantastic review and for your high recommendation. It is truly rewarding to read that you and your friends have consistently received such a warm and kind welcome at our property. We will be thrilled to share your wonderful compliments with Manuel. Recognizing his dedication and the genuine difference his hospitality makes will undoubtedly bring a smile to his face and serve as great motivation. As an Airport & Cruise Hotel ideally located close to Barcelona Airport, we strive to create a seamless and hospitable environment for travelers passing through, and it is a joy to know our team has succeeded in doing so for you. We truly appreciate your loyalty and your kind words. We look forward to welcoming you back on your next visit. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"An outstanding employee 👍🏻"
My husband and I booked this hotel for 4 days, in special because they had s shuttle but unfortunately the time we arrived, in the afternoon, it was not available but we took the taxi. But the hotel was nice and clean. The highlight point of this hotel was one of the front desk employee called Manuel, what caring, very helpful and gentle man hr was to us. He made our stay much easier and pleasant. I would recommend this hotel because of him. 👍🏻
Dear Sonjaebarryb, Thank you very much for your outstanding rating and for taking the time to share your experience with us. We are delighted to hear that you found the hotel nice and clean during your four-day stay. We appreciate your understanding regarding your afternoon arrival. While taking a taxi is a quick alternative when our shuttle schedule does not align with your arrival, please note that we are also conveniently located near Metro Line 9, offering another efficient way to reach us or to explore the city. As a dedicated Airport & Cruise Hotel, ensuring our guests arrive safely and comfortably is a priority, and we are glad the transportation change did not impact your overall enjoyment. It is especially heartwarming to read your wonderful comments about Manuel at the front desk. We will certainly share your kind words with him. Knowing that his caring and helpful service made your visit so pleasant will be incredibly rewarding for him. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your husband back in the near future. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Wonderful!"
Great food and staff, wonderful stay.
Dear Guest, Thank you very much for your wonderful rating. We are delighted to hear that you had an excellent stay and that you enjoyed our food and the service provided by our team. Our restaurant team works hard to offer a great dining experience, and knowing we succeeded is the best reward for us. As an Airport & Cruise Hotel, we aim to be a convenient and welcoming hub for travelers, whether they are here for a quick layover, early or late flights, or connecting to the Barcelona Cruise Port. We hope to have the pleasure of welcoming you back in the future. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and hom
"Top hotel choice near airport"
This hotel is a great location if you're only in Barcelona for a few days and want to stay near the airport. They have a free shuttle pick and ride service to the airport which is very convenient. There's also a metro station within a 5 minute walk if you want to head downtown and not spend $$ on ride-share services. The staff were incredibly friendly and helpful - from the front desk, to the bar, to the restaurant, very kind staff. We opted for the breakfast buffet with our reservation, as there aren't any food places nearby and it was the best decision ever. Their breakfast buffet was superb, so much variety and fresh ingredients, amazing coffee too.
Dear Guest, Thank you very much for your excellent five-star rating and for choosing our hotel for your stay in Barcelona. We are delighted to hear that you had such a positive experience and found our location close to Barcelona Airport to be so convenient for your travel plans. It is wonderful to know that you appreciated our complimentary shuttle service and our proximity to Metro Line 9, which provides an easy and cost-effective connection downtown. We are also thrilled by your kind words regarding our staff, from the front desk to the bar and restaurant. Your compliments will be proudly shared with our entire team. Furthermore, we are glad that our breakfast buffet exceeded your expectations with its variety and fresh ingredients, making it a great addition to your visit. As an Airport & Cruise Hotel, we strive to serve as a comfortable and efficient hub for travelers, whether they are here for a short layover or preparing for a journey from the Barcelona Cruise Port, which is located around 15 minutes away. We look forward to welcoming you back during your next trip to the area. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"The food was delicious"
The restaurant at this hotel was way beyond what I expected for an airport hotel. Prices were more than reasonable and the food was delicious. Chef Michael made an amazing chicken stuffed with sausage and a peach glaze.😋
Dear Guest, Thank you very much for your excellent five-star rating and for taking the time to share your dining experience. We are delighted to hear that our restaurant exceeded your expectations and that you found the prices reasonable and the food delicious. It is a pleasure to know that Chef Michael impressed you with his chicken stuffed with sausage and peach glaze. We will be sure to pass along your wonderful compliments to him and the entire restaurant team, as it serves as a great motivation for all of us. As an Airport & Cruise Hotel, we strive to provide a high-quality gastronomic experience to ensure a comfortable stay for travelers with early or late flights, layovers, or those heading to the Barcelona Cruise Port, which is located around 15 minutes away. We look forward to welcoming you back during your next visit to the area. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Robbed in the lobby within minutes of entering."
Unfortunately we had the worse travel experience of our lives in this hotel. On June 13th 2026 we had a room booked for one day. We got out of a taxi and entered the hotel. My husband brought the bags into the lobby and placed them down. Within minutes his backpack had be stolen from right in reception at 11am in the day. We know this because the CCTV footage shows the thief following us into the hotel, waiting for the moment, then taking the bag and walking out. My husband was never more than two feet away from the backpack, my daughter was sitting right beside it. The backpack contained €3,800 worth of goods including a laptop, Air Pods etc. What an end to a holiday. The staff knew what happened and had seen the footage right in their lobby. But they proceeded to charge us for the room and didn't even offer a glass of water, even though it was obvious we were all traumatised. We spent the day in police stations filing reports while our teenage children had to stay in the hotel, where they had to purchase food and drinks. We missed our day tour of Barcelona. It's worth mentioning the police in Barcelona were amazing and couldn't be more helpful. Upon arriving home we contacted Best Western Group. After giving them all receipts for the expenses we incurred because of the event, and the police report of the robbery, they refunded the cost of the room. No taxis to police stations, or food, not to mention the goods stolen. In our experience, neither the hotel nor the Best Western Group accepted any responsibility for what happened to us in their lobby. The least we expected was a level of safety within the hotel premises, but we were wrong. This event will stay with us for a long time and will make us change the way we travel in the future.
Dear Guest, We are sorry that such an unfortunate situation affected your experience with us, and we fully understand the distress it may have caused you and your family. This was an isolated and unprecedented incident for our hotel. As the lobby is a common area with a regular flow of guests and visitors, we always recommend keeping personal belongings and valuables under close supervision. Throughout the situation, our team provided assistance and cooperation whenever needed and, given the circumstances, the cost of your stay was also refunded as a gesture of consideration. We sincerely regret that, despite the care and support provided during such a difficult moment, your overall experience with us did not meet your expectations. The well-being of our guests remains a priority, and our team is always committed to providing assistance and support whenever needed. Kind regards, Be My Guest Department BW Hotel Alfa Aeropuerto
"Deceptive shuttle bus marketing"
TLDR: Their shuttle bus does not operate at all TO or FROM the airport from 10:30-18:00. On their website they make it seem like they will take you to the airport at any time. We booked this hotel mainly because we were traveling with our 2 year old daughter and liked that we could easily use their shuttle bus to and from the airport during our one night layover. We had previous issues getting taxis and ubers with a car seat while in Spain. Before booking I looked at their detailed shuttle information page on their website. They have two sections on it, one is outline 'Airport to Hotel' and the other 'Hotel to Airport.' In the 'Airport to Hotel' section they detail the times the shuttle will arrive at each stop, and it includes the gap in time from 1030-1800. This was not an issue arriving as we got in after 1800. For the 'Hotel to Airport' section it states: "From the Hotel to the Airport Terminals. Please make the reservation at the front desk once you arrive at the Hotel. Our front desk staff we will be delighted to attend you with this request and inform you about all you may need to know during your stay" This is nothing about the schedule and nothing explicitly stating "The shuttle bus will be unavailable from 1030-1800." Based on this information, we felt it was very safe to assume (wrongfully in hindsight) that they would provide us a ride to the airport for our 16:00 flight. When we arrived we were informed that there would be no shuttle service to take us to the airport the next day at 13:00 and we would need to get our own taxi. Going to the airport 5.5 hours prior to our flight was not an option for us, especially with a toddler. We spoke to the manager about all these details and her response was anything but helpful. We opened the web page to show her exactly what we were reading and her response was that because in the "Airport to Hotel' section it does not provide times for pickup from 1030-1800 that means there would be no shuttle service from the hotel to the airport as well. We pointed out to her nothing about this is stated in the section that outlines details about the shuttle from the 'Hotel to the Airport.' She stated she had hundreds of people come for layovers and nobody ever says anything about this issue. The manager did allow us to stay in the room until we needed to leave, however, she refused to cover the cost for a taxi for the three of us. If no customers have ever brought up this issue before, than why not provide exceptional customer service for the one customer that did have an issue and cover the taxi ride? Their stubbornness over their own deceptive advertising is shameful.
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that the shuttle schedule caused frustration during your stay. However, we would like to clarify that our airport shuttle operates during specific scheduled hours and that the service is not available between 10:30 and 18:00, as indicated in the shuttle information provided on our website. We understand that you interpreted the information regarding transportation from the hotel to the airport differently. Upon arrival, our team explained the shuttle operating hours and the alternatives available for reaching the airport during the period when the shuttle service was not operating. As a gesture of goodwill, and taking into consideration that you were travelling with a young child and had a later flight, our team offered you complimentary use of the room beyond the standard check-out time until you needed to leave for the airport. The value of this complimentary late check-out was equivalent to the cost of the taxi transportation requested. While we regret that this solution did not meet your expectations, we believe our team made a genuine effort to accommodate your family and provide a reasonable alternative under the circumstances. We appreciate your feedback and will take your comments regarding the presentation of the shuttle information on our website into consideration to ensure that the operating hours are as clear as possible for all future guests. Kind regards, Be My Guest Department Bw P.lus Hotel Alfa Aeropuerto
"Quiet restful stay."
Great room, super restaurant, good service, nice shuttle to the airport. Realize that this is right next to the trucks picking up produce for Barcelona. And you cannot hear that traffic in the hotel and, also, not in your room. Accolades for noise control!
"Very hospitable hotel"
Unbelievable friendly front of house, in particular Manuel & Dina, who went out of their way to make our short stay enjoyable. Great location particularly if you're going to or coming from a late ferry. Room was clean and comfortable. Bed was very comfortable. Highly recommend 5 Stars
Dear Guest, Thank you very much for your outstanding rating and for highly recommending our property. We are delighted to hear that you experienced such a high level of hospitality during your time with us. It is incredibly rewarding to read your compliments regarding our front desk team. I will gladly share your kind words with Manuel and Dina, who will be thrilled to know that their dedication and friendly approach helped make your short stay so enjoyable. We are also very pleased that you found your room clean and the bed comfortable, as providing a restful environment is a top priority for us. As an Airport & Cruise Hotel, our strategic location around 15 minutes from the Barcelona Cruise Port makes us an ideal stopover for travelers catching a late ferry or cruise. We are glad that this convenience perfectly suited your travel needs. We truly appreciate your feedback and look forward to the opportunity to welcome you back on your next journey. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Great Stay Near Barcelona Airport"
We had a great stay at Best Western Plus Alfa Aeropuerto Barcelona. From check-in to check-out, the staff were friendly, welcoming, and helpful, making us feel right at home. Our room was comfortable, clean, and well-maintained, providing everything we needed for a relaxing stay. The bed was especially comfortable, ensuring a good night's sleep before continuing our travels. One of the highlights was the breakfast. There was an excellent selection of fresh and delicious options, making it a great way to start the day. Overall, this hotel offers excellent value, comfortable accommodations, and outstanding service. We would definitely stay here again and highly recommend it to anyone looking for a convenient and enjoyable stay in Barcelona.
Dear audreyh536, Thank you very much for your wonderful review and for highly recommending our hotel following your recent stay. We are absolutely delighted to hear that you had such an enjoyable experience with us. It is a pleasure to know that our team made you feel right at home from check-in to check-out with their friendly and helpful service. We are also thrilled that you found your room clean and comfortable, ensuring a relaxing night's sleep before continuing your travels, and that our breakfast selection provided a fresh and delicious start to your day. As an airport and cruise hotel, we aim to serve as a convenient and comfortable hub for travelers. Our strategic location close to Barcelona Airport makes us an ideal choice for layovers, connecting flights, or early and late departures, while also being situated around 15 minutes from the Barcelona Cruise Port. We truly appreciate your kind feedback and look forward to the great pleasure of welcoming you back on your next visit to Barcelona. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Best Option Close to the Airport"
We chose this hotel partially for the price but also for it's proximity to the airport as it has free shuttle service. We arrived from Roses, Spain to the hotel about 1:30 P.M. and were graciously given a room even though it was early check-in, for which we were very appreciative. The room was very modern, clean, and well appointed. ~ with a comfortable bed giving a good night's sleep. The staff at the front desk and restaurant area were all very helpful. The food was excellent ~ both the late afternoon meal (large portions) and the breakfast which had a very full selection of foods and drinks. The location was in more of a commercial area so there isn't too much to do close by, but being so close to the airport is the main draw for staying here. We would most certainly stay here again if flying out the next day.
Dear travelerted, Thank you very much for your excellent review and for choosing us for your stay before your flight. We are delighted to hear that you had such a pleasant experience and that our early check-in option was helpful after your journey from Roses. It is wonderful to know that you found your room modern, clean, and well-appointed, and that you enjoyed a comfortable night's sleep. We are also very proud of the helpful service provided by our front desk and restaurant teams, and we are glad that both your afternoon meal and our extensive breakfast selection met your expectations. As an airport and cruise hotel, our location close to Barcelona Airport is strategically designed to provide maximum convenience for travelers with early or late flights, layovers, or connecting journeys. While we are situated in a commercial district, the area is well-connected for those who wish to explore, with the L21 bus stopping right in front of the hotel and Metro Line 9 nearby, as well as natural walking paths across the river in El Prat for a relaxing stroll. Our proximity makes us an ideal hub for both airport and cruise travelers, being also around 15 minutes from the Barcelona Cruise Port. We truly appreciate your feedback and look forward to the pleasure of welcoming you back the next time you fly out of Barcelona. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Dinner out"
Simrao and the other female bartender were great. Simrao had great recommendations for us. They were Both very hospitable and kind. The chef was very accommodating.
Dear Miguel R, Thank you for your excellent rating and for sharing such positive feedback about your dining experience. We are delighted to hear that you enjoyed your dinner and felt so well taken care of by our team. It is a pleasure to know that Simrao and the rest of our bar staff provided such hospitable and kind service; we will be sure to share your compliments with them and our chef, who will be thrilled to hear that his efforts to be accommodating were appreciated. Our goal as an Airport & Cruise Hotel is to provide a welcoming and high-quality environment for all our guests, whether they are staying with us for a layover or preparing for a journey from the nearby Barcelona Cruise Port. We look forward to welcoming you back to your hub in Barcelona very soon. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Great experience and great staff"
We chose this hotel because it is close to Barcelona airport. We did not suspect how pleasant the place and the staff is. All the facilities are available (gym, pool..) and everyone is very helpful and welcoming. A big thank you for Manuel for his kindness and professionalism. We spent a great time there.
Dear Kaisous, Thank you very much for sharing your great experience with us. We are delighted to hear that what began as a choice for convenience due to our proximity to Barcelona Airport turned into such a pleasant stay. It is wonderful to know you enjoyed our facilities, including the pool and gym. We will be sure to pass on your special thanks to Manuel; he will be thrilled to hear that his kindness and professionalism made a difference in your visit. Our team takes great pride in being a welcoming hub for travelers, whether they are here for a quick layover or heading to the nearby Barcelona Cruise Port. We truly appreciate your feedback and hope to welcome you back again very soon. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Recommendation"
Very good moment. Facilities are there if we need. Any all the Team very helpful. Bravo
Dear Thierry, Thank you very much for your kind recommendation and for highlighting the helpfulness of our entire team. We are delighted to know that you had a very good moment with us and that our facilities met all your needs during your stay. As an Airport & Cruise Hotel, we strive to provide a seamless experience for our guests, whether they are here for a quick layover, an early flight, or heading to the Barcelona Cruise Port, which is located just 15 minutes away. Knowing that you appreciated our service and the quality of your sleep is the best reward for us. We look forward to welcoming you back to your hub in Barcelona very soon. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
": A Fantastic Stay at Best Western Plus Hotel Alfa"
you are looking for a hotel that perfectly balances professional service with a warm, welcoming atmosphere, the Best Western Plus Hotel Alfa is a standout choice. From the moment I arrived, it was clear that this property prioritizes guest comfort and attention to detail.Special Shout-out: Manager Dina What truly elevates this hotel from "great" to "exceptional" is the leadership, and Dina, the manager, is a phenomenal example of that. It is rare to find a manager so visible, approachable, and genuinely invested in the guest experience. She runs a tight ship with a smile, clearly setting a high standard for the entire team. Whether she is personally checking in on guests during breakfast or ensuring that even the smallest requests are handled with urgency, her dedication to hospitality is evident. It's that kind of top-down excellence that makes you feel like more than just a room number. Dina's personal touch makes a world of difference!
Dear James C, Thank you very much for your outstanding review and for choosing to stay with us. We are thrilled to hear that you experienced a perfect balance of professional service and a warm, welcoming atmosphere during your time at our property. It is rewarding to receive such positive feedback regarding Dina. She is a valued member of our front desk team, and we are glad that her helpfulness and professional attitude made you feel so well-attended. We will be sure to share your kind words with her; she will be pleased to know that her dedication to guest service made a difference during your stay. As an Airport & Cruise Hotel, our goal is to provide a seamless and high-quality experience for every traveler, and it is wonderful to know that our team's commitment to hospitality stood out to you. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"My stay at the Hotel Alfa"
My stay at the Hotel Alfa Aeropuerto was excellent. I especially appreciated the outstanding service provided by Eric Pegero, who was attentive, professional, and truly made my experience memorable.”
Dear benjamino788, Thank you for sharing your experience and for the excellent five-star rating on TripAdvisor. We are delighted to hear that your stay at the Hotel Alfa Aeropuerto was excellent. It is a true pleasure to read your kind words regarding Eric Pegero. We will certainly share your feedback with him, as he will be thrilled to know that his attentive and professional service made your experience so memorable. As an Airport & Cruise Hotel, we pride ourselves on providing high-quality service to ensure our guests have a seamless and comfortable journey. We appreciate your trust in us and look forward to welcoming you back during your next visit to Barcelona. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"We had a nice stay, helpful staff and there's a restaurant. Dinner and breakfast were both good."
We had a two night stay, two rooms, two couples. We like that they have a shuttle from Barcelona airport. Nice hotel!
Dear Guest, Thank you very much for sharing your feedback following your recent visit. We are delighted to hear that you and your party enjoyed a pleasant stay and that our staff was helpful throughout your time with us. It is wonderful to know that you appreciated the dining options in our restaurant for both dinner and breakfast. Furthermore, we are glad that our airport shuttle service proved convenient for your travel plans. As an airport and cruise hotel, we strive to provide a seamless experience for guests with early or late flights, as well as those looking for the perfect hub for their layovers or connecting journeys. We truly appreciate your kind words and look forward to the opportunity of welcoming you back soon. Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Good value-Great service"
Love the modernized nod to art deco on exterior and interior elements of the bldg. The rooms were well appointed in a slick modern design utilizing quality materials. Clean and comfortable. Desk service/personnel professional and welcoming. Breakfast buffet ( there is a charge) is well presented and very good. A wide variety of meats, eggs, breads, fruits, and coffees. This hotel will be our first choice when we return to Barcelona.
Dear Donald, Thank you very much for your wonderful review and for choosing us for your stay in Barcelona. We are delighted to hear that you appreciated our design aesthetic, which blends modern comfort with artistic details, and that you found your room to be clean and well-appointed. It is a pleasure to know that our team provided you with professional and welcoming service, and that you enjoyed the variety and quality of our breakfast buffet. As a hotel that serves as a strategic hub for travelers connecting to the airport or heading to the cruise port, our goal is to provide a seamless and comfortable experience for all our guests. We are truly honored that you have made us your first choice for future visits to Barcelona. We look forward to welcoming you back soon. Best regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"A good stay. To be recommended"
One of the main features that truly impressed me about this hotel is the staff. They are really professional, flexible and accommodating. Real warmth and friendliness from all. The buffet food at breakfast is of good quality and varied. We asked for vegetarian sausages, which were not available initially, but these could be requested from the chef. In terms of location, it is extremely convenient to get to from the airport., including a good free shuttle service to and from the airport provided by the hotel itself. The bus routes and underground are nearby and allow easy access to the main facilities and attractions within Barcelona. There are sauna and swimming facilities, although they are a little compact. The rooms were comfortable and clean and we were well catered for. This was a very nice stay and I would recommend it.
Dear Edward, Thank you for sharing such a detailed and kind review of your stay at Best Western Plus Hotel Alfa Aeropuerto. We are delighted to hear that our team made such a positive impression on you. Our staff strives to provide a warm and flexible service to all our guests, and it is rewarding to know that the breakfast team and our chef were able to accommodate your request for vegetarian options. It is great that you found our location convenient as an airport hotel. We take pride in offering a seamless connection for travelers through our complimentary shuttle service, as well as easy access to the city center via the L21 bus and Metro Line 9. We also appreciate your feedback regarding our wellness area; while our pool and sauna are designed for a relaxing break, we are glad they added to the comfort of your stay. We look forward to welcoming you back in the future, whether you are passing through for a flight or visiting the Barcelona Cruise Port, located just 15 minutes away. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Great hotel with free transportation to airport"
Hotel was great and offered free transportation to the airport. Fast and friendly. Manuel was very friendly and kind at the front desk.
Dear Matt, Thank you very much for your fantastic review and for sharing your experience. We are delighted to hear that you found the hotel great and appreciated the free transportation to the airport. Providing a smooth and efficient transfer service is especially important for many of our guests, and we're pleased it contributed positively to your stay. It's also wonderful to know that Manuel made such a friendly and kind impression at the front desk. We will gladly share your kind words with him. We truly appreciate your feedback and hope to welcome you again on your next visit. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"RELAXING"
Only transiting for one night, would have likes to stayed longer. Great to have a free shuttle provided. Also a restaurant, bar, that was open late to relax after a long flight. Waiter was lovely
Dear donnyponny62, Thank you very much for your wonderful review. We're delighted to know that even during a short transit stay you were able to relax and enjoy your time with us. It's great to hear that the complimentary shuttle service made your arrival and departure easier, and that you appreciated having our restaurant and bar open late to unwind after a long flight. Your kind words about the waiter are truly appreciated, and we will be happy to share your feedback with the restaurant team. We hope that next time you'll be able to stay a little longer and enjoy even more of what we offer. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Great location, great staff …"
Manuel was awesome at the front desk for our 4 a.m. departure Tuesday morning! Thank you very much. Check in was awesome on Monday evening as well. The young man who served us at the restaurant on Monday night was absolutely brilliant. Food was very good. Atmosphere was nice. Thank you very much. I would recommend if you want a place close to the airport. It is very nice. The best Western is a great place to stay.
Dear Patrick, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us, from the great location to the exceptional service provided by our team. Manuel will be especially pleased to know that his assistance with your early departure made a difference, and we're glad you had a smooth check-in as well. We will also share your kind words with our restaurant team — it's great to hear that both the food and atmosphere met your expectations. We truly appreciate your recommendation, and we look forward to welcoming you again in the future for another enjoyable stay. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Stay at the hotel was excellent. Great breakfast every morning."
It is a great value for the price of the hotel. The staff is very friendly and nice. Rooms are very comfortable and clean. Manuel is very good and hospitable. I gave it excellent reviews for the price.
Dear Vikram, Thank you very much for your excellent review and for sharing such positive feedback about your stay with us. We are delighted to know that you enjoyed the breakfast, found great value for the price, and felt comfortable with the cleanliness and comfort of the rooms. It is especially rewarding to read your kind words about our team and about Manuel in particular. His approach truly reflects the spirit of hospitality we strive for every day: attentive, welcoming, and genuinely caring about our guests' experience. Thank you for choosing our hotel, and we truly hope to welcome you back again on your next visit. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Very good stay!"
Shuttle was timely for us, it runs every 45 minutes from the hotel. Bed & bedding was very good! Seemed the air conditioning was locked but opening the window worked. Staff was excellent! Highly recommend for cruise & close to airport!
Dear trackerem, Thank you for sharing your positive experience with us. We are pleased to hear that our airport shuttle suited your schedule well and that you enjoyed the comfort of the bed and bedding. It is also wonderful to know that our team made a strong impression during your stay. Our hotel is a popular choice for guests traveling before or after a cruise, as well as for those with early or late flights, thanks to the convenient access to the airport and port. We hope to welcome you again soon. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Great hotel everytime!!!"
Manuel and staff are so kind and helpful. The bus driver to the airport couldn't be a kinder person. I am frequent guest here and room is always clean and the staff is Great!!
Dear Billie R, Thank you very much for your wonderful review and for being a frequent guest at our hotel. It means a lot to us to know that you continue choosing us before your travels and that each stay confirms your confidence in our service. We are delighted to read your kind words about Manuel and the rest of our team. Their kindness and dedication reflect our commitment to making every guest feel genuinely cared for. We will also share your compliment with our shuttle driver, who will be very happy to know his service made a positive difference to your stay. It is a true pleasure to welcome you each time, and we are thrilled that you consistently find your room clean and your experience smooth and comfortable. We look forward to seeing you again on your next trip. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Best Hotel if you want to feel Like you are home"
We have stayed at Best Western Aeroporto Barcelona many times, always the night before overseas travel, and every single stay reinforces why we keep coming back. The customer service is consistently exceptional — truly above and beyond in every way. The staff does not simply do their jobs; they genuinely care and go out of their way to make each stay comfortable, smooth, and memorable. That level of dedication is rare, and this hotel delivers it every time. We would especially like to recognize Mafhud, who was promoted last year to Quality Assurance for the entire hotel. This promotion came as no surprise to us. Mafhud is the absolute epitome of outstanding customer service — always attentive, professional, and consistently exceeding expectations. His leadership is clearly reflected throughout the hotel, as every staff member now delivers the same world-class service he has demonstrated throughout his career. His promotion is truly well deserved. On this most recent stay, we also had the pleasure of meeting Manuel, who was working the night shift. When we left for the airport early in the morning, he greeted us with a warm smile and genuine care. Mafhud had thoughtfully arranged breakfast to go for us so we could eat on our way to the airport — a small gesture that made a big difference. While waiting for the shuttle, Manuel took the time to talk with us, and his kindness and natural customer service skills truly stood out. This hotel consistently sets the standard for excellence. Best Western Aeroporto Barcelona is not just a place to stay — it's a place where guests are truly valued. We look forward to returning again and again.
Dear Kikster, Thank you sincerely for your wonderful words and for trusting our hotel each time you travel internationally. It means a great deal to us to know that every stay continues to reinforce your confidence in our service and hospitality. We are truly grateful for your recognition of our team. Your comments about the consistently warm, attentive, and genuine service reflect the commitment we strive to uphold for all guests, especially those travelling with early flights, layovers or long-haul connections. Your kind words about Mahfud are deeply appreciated. His dedication to guest experience is indeed an important part of our daily work, and we are pleased that his passion and leadership are reflected across the hotel. We will make sure he receives your message, which we know will mean a lot to him. We are also delighted to read that Manuel made a positive impression during your early morning departure. His kindness and natural sense of hospitality enrich the experience of many guests, and we are glad he contributed to a smooth start to your travel day. Thank you once again for such a thoughtful review. It is a pleasure and an honour to welcome you each time, and we look forward to seeing you again on your next trip. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Comfy stay near the airport"
We stayed three nights over two stays (upon arrival in Barcelon and before flying out) and for the most part we found this to be an excellent hotel and pretty good value. It's obviously very close to the airport so that's handy if you've got a late arrival or an early departure. There's a handy airport shuttle provided by the hotel (don't forget to book!). The area is near the wholesale markets and there's not alot nearby, there is a restaurant on site, we went for dinner and found it just ok and pretty pricey, that said the buffet breakfast is worth purchasing as it's excellent. As others have observed there is a little on site market to buy drinks and snacks which is a cool idea. One negative, it seems that in the cooler months you can't choose between using the air con or heating in your room it's just heating by default. That made for an extremely stuffy room which made sleeping hard. Staff suggested we could move rooms or open the window - we were too tired to move so tried the open window - didn't help alot. So if you're a hot sleeper keep this in mind. The best part about this hotel are the staff, who are incredibly helpful. We'd booked the inclusive breakfast as part of our stay, but left before the buffet open on our last day. In acknowledgement the staff put together little breakfast boxes for us! Which was super appreciated and goes to show they're prepared to go the extra mile! Overall, it'd strongly recommend this hotel if you need to stay nearby the airport.
Dear Guest, Thank you very much for taking the time to share such a thoughtful and detailed review. We are delighted to hear that both of your stays were comfortable and that our strategic location close to Barcelona Airport, ideal for early flights, late arrivals, layovers or connections, was useful for your travel plans. We are also pleased to know that you enjoyed the breakfast buffet and found good value in our services. Your kind words about our team mean a lot to us. Providing breakfast boxes for early departures is part of our commitment to ensuring a smooth stay for all guests, and we are truly glad this gesture made a positive difference for you. We appreciate your observation regarding the room temperature during cooler months. We understand how important rest is, and your feedback is extremely valuable. Our maintenance team will review the temperature settings to ensure greater comfort for future stays. It would be a pleasure to welcome you back whenever your travels bring you again to Barcelona. Warm regards Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"More than I expected"
Better than I expected. Rooms modern and very clean, huge TV even a bathtube. Tiny but nice shop to buy drinks and snacks even wine and jamon. Good prices. And I have to mention one employee especially: Manuel! Made me feel comfortable even when I was looking to buy wine at 4am, super friendly and welcoming. That kind of attitude makes the whole stay way better!
Dear Laura, Thank you for sharing such a positive review. We are thrilled to know that your experience was even better than expected, and that you enjoyed the comfort of our modern rooms, the large TV, and the bathtub. We're also glad you appreciated our small shop — perfect for late-night essentials, including wine and local products. Your mention of Manuel means a lot to us. His genuine friendliness and welcoming attitude truly represent the spirit of service we aim to provide. We will make sure he receives your kind words. We look forward to the opportunity to welcome you again on a future visit to Barcelona. Kind regards Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Convenient Stay After Flight Disruption"
After our flight was canceled, the airline placed us at this hotel in Barcelona for the night—it worked well. The location is ideal for a layover, just minutes from the airport. The room was comfortable and clean, and the staff were genuinely friendly and helpful. If you find yourself needing a reliable overnight close to the terminal, this is a solid option.
Dear JNet, Thank you for taking the time to write such a thoughtful review. We're pleased to know that your stay worked out well after your flight disruption. Being located right by the airport allows us to support travelers dealing with unexpected changes, and we're delighted that the comfort of your room and the warm assistance from our staff helped make the situation easier for you. Should your travels bring you back to Barcelona, we would be very happy to welcome you again. Kind regards Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Great hotel very close to the airport in Barcelona"
Very nice and clean hotel room and comfortable stay very close to the airport in Barcelona. The hotel contains a small gym, a sauna, an indoor pool and a restaurant and bar. This is important to note because the hotel is located in an industrial area with no other restaurants, stores nearby.
Dear Yolanda, Thank you very much for sharing your experience. We're pleased to know that you enjoyed your clean and comfortable room and appreciated our facilities such as the gym, sauna, indoor pool, restaurant, and bar. Due to our strategic location near Barcelona Airport—perfect for travelers with layovers, early/late departures, or connecting flights—we provide complete on-site services so that guests have everything they need without having to travel far. We truly appreciate your feedback and look forward to welcoming you again soon. Best regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Flight Cancellation Comfort"
Our flight home was cancelled and Hotel ALFA was a great comfort. The entire staff was kind and helpful. Dinner was good and the free shuttled bus made it easy to het back to the airport. Go for it!
Dear Mr. David, Thank you very much for your rating and for sharing your experience with us. We are pleased to hear that, despite your flight cancellation, we were able to provide comfort and peace of mind during your stay. The team is truly grateful for your kind words about the helpfulness and friendliness you received. We're glad you enjoyed your dinner, and that our free shuttle bus made it easy for you to get to the airport. We hope to welcome you again in the future, always with the same level of service and comfort. Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Very Nice Hotel!!"
Had a wonderful time here, even though it was only for one night. We especially liked the fact that there was a free shuttle to the airport. The room was quite nice. The only drawback to the room was that the bathroom sink didn't drain properly, but the management emailed my and said that they were looking into that problem.
Dear Mr. Neal, Thank you very much for taking the time to share your experience with us. We're delighted to know that you enjoyed your stay, particularly the comfort of your room and the convenience of our complimentary airport shuttle. We also appreciate you mentioning the sink issue. Please rest assured that our maintenance team has already reviewed and solved it to ensure everything remains in perfect condition for future guests. Your feedback helps us continue improving the quality and comfort we aim to provide. We look forward to welcoming you back soon for another pleasant and seamless stay. Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Great place to stay before your flight home"
Very clean and comfy room. Staff was very helpful and told us how to get downtown using the bus. The airport shuttle made it easy and stress-free to get our flight home.
Dear Nancy, Thank you very much for your wonderful review. We're delighted to know that you enjoyed a comfortable and spotless room, and that our team's guidance helped you easily explore downtown Barcelona. It's also great to hear that our complimentary airport shuttle made your departure smooth and stress-free, that's exactly what we aim for with every traveler heading home or catching a flight connection. We truly appreciate your kind words and look forward to welcoming you back whenever your travels bring you to Barcelona again. Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Great small modern hotel near Barcelona airport."
We went to this hotel on our journey back home to Southern California. We just spent the night but it's a beautiful hotel with a nice bar. It also has some really cool items for sale. You can get coffee as well. I have to say that Manuel was very helpful with us getting a shuttle to the airport and also getting our room very late at night hats off to him.
Dear Ms. Jeannie, Thank you very much for your kind review and excellent rating. We're delighted that you enjoyed our modern design, comfortable facilities, and the pleasant atmosphere of our bar and shop area. We truly appreciate your recognition of Manuel, whose professionalism and kindness during your late-night arrival and shuttle arrangements perfectly reflect our commitment to exceptional service. We hope to have the pleasure of welcoming you again on your next trip to Barcelona — perhaps for a longer stay! Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"A great stay near the airport ,"
Location was great for our return flight from Barcelona , staff were very friendly and helpful , we used the bar and ate there in the bar , room was very well laid out very clean with a great bathroom , we would stay again
Dear Ms. Christine, Thank you very much for your excellent review and for taking the time to share your impressions. We are delighted to know that our location near Barcelona–El Prat Airport, as well as the comfort and cleanliness of your room, contributed to a pleasant stay. It is also wonderful to hear that you enjoyed our bar and dining options, and that our friendly and helpful team made you feel welcome. We truly appreciate your kind words and look forward to hosting you again soon. Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"All You Could Want from a Airport Hotel"
All you could want from an airport hotel. The Alfa has a nice compact gym, an excellent breakfast, and a free airport shuttle service. The rooms are quiet and the staff, especially Manuel at the front desk, are extremely helpfull.
Dear Mr. Robert, Thank you very much for your excellent review and kind words. We are delighted to hear that your stay met all expectations and that you found everything you needed in our hotel — from the compact gym and excellent breakfast to the quiet rooms and complimentary shuttle between the hotel and both Terminal 1 and Terminal 2 of Barcelona–El Prat Airport. Your special mention of Manuel is greatly appreciated and will certainly be shared with him and the team. We look forward to welcoming you again soon. Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Great pre cruise stay."
Lovely hotel with friendly and helpful staff. Food in the restaurant was excellent and prices for food and drinks very reasonable. Highly recommended!
Dear Mr. John, Thank you very much for your excellent review. We are delighted to know that you enjoyed your pre-cruise stay with us and appreciated our friendly and helpful staff, as well as the quality and value of our restaurant offerings. It was a pleasure to host you, and we truly appreciate your high recommendation. We hope to welcome you again on your next visit to Barcelona. Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Excellent place"
Excellent hotel. Service was great. The breakfast is second to none. All amenities. Shuttle to and from airport but need to check the hours of operation. It's located in a somewhat industrial area but easy access through Uber to sites.
Estimado Sr. Dave: Muchas gracias por su excelente valoración y por destacar la calidad de nuestro servicio. Nos alegra saber que disfrutó de su estancia, especialmente de nuestro desayuno, el cual preparamos cada mañana con esmero y productos frescos. También nos complace que haya valorado nuestro servicio gratuito de traslado entre el hotel y los terminales T1 y T2 del Aeropuerto de Barcelona–El Prat, y tomamos nota de su observación sobre los horarios. Nos alegra igualmente que encontrara nuestra ubicación práctica para acceder fácilmente a la ciudad. Esperamos tener el placer de recibirle nuevamente muy pronto. Atentamente, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"A very nice hotel and staff!"
This hotel is a gem and so convenient for cruising or flying. They are very well organized with the shuttle schedule. The rooms were very clean and a comfortable bed and pillow choices ample for every traveler. Manuel was especially cheerful and wanting to help. If you are from the US you might be wondering about quality but this hotel far exceeds a typical US BW.
Dear Guest, Thank you very much for your wonderful review and thoughtful words. We are delighted to learn that you found our hotel so convenient for both cruising and flying, and that you appreciated our well-organized shuttle service, clean rooms, and comfortable beds with various pillow options. Your kind mention of Manuel's cheerful and helpful attitude is sincerely appreciated, he will be thrilled to receive your praise. We are especially pleased that our quality exceeded your expectations and that you view us so positively compared with other properties. We hope to welcome you again soon on your next visit to Barcelona. Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Lots of disappointments"
Though my room was clean, quiet, and comfortable, there are a number of issues that prompt me to write a negative review. 1. The airport shuttle van operates only in the morning and late afternoon. How is it that an "airport hotel" does not offer a shuttle all day long? Major problem for anyone arriving or departing at noon. It's about a half-mile walk to the Metro station. 2. Charging for luggage storage? For customers who are staying twice? Uneasonable. 3. Web site says they offer ice. No ice dispenser. One goes to the bar and the lady at the bar dispenses two ice cubes for the guest. 4. Extra charge for early check-in? So there is an unoccupied room and if the guest waits two hours, there's no extra charge. The hotel does not incur any additional costs if they let the guest go into the room two hours earlier. Not reasonable.
"Very nice hotel and service. Manuel at the front desk went above and beyond his duties for us. We will be back!"
Excellent service. Hotel clean. Located close to metro station. Manuel at front desk was amazing. We will be back for sure!
Dear Claudia S, Thank you for taking the time to share your experience! We're delighted to hear that both the hotel and service met your expectations, and we greatly appreciate your kind words about Manuel. It's wonderful to know you'll be returning, and we'll be ready to offer you another fantastic stay. Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Satisfactory hotel close to airport"
Hotel was clean with good a/c. Front desk staff was friendly and helpful with information on the public bus schedule. Food in dining room was very good but a limited menu. Bar service was very slow - you had to go to the bar yourself for any service. Shuttle to the Airport was by appointment and there was no scheduled pickup from the airport.
Dear Ms. Beth J, Thank you for taking the time to share your recent experience at our hotel. We are pleased to hear that you found the hotel clean and comfortable, and that the air conditioning and the assistance provided by our front desk team were to your satisfaction. Your positive remarks regarding the quality of our dining room offerings are much appreciated, and we also take note of your comments on the bar service. We are working closely with our Food & Beverage team to improve the overall guest experience in this area. Regarding the shuttle service, we would like to clarify that our complimentary shuttle runs daily from the hotel to the airport between 5:00 AM and 10:30 AM, and again from 6:00 PM to 00:30 AM. For pick-up at the airport, guests are kindly asked to proceed directly to the designated shuttle meeting points located at Terminal 1 and Terminal 2. To assist with this, we have prepared two short video guides available on our official website, showing how to reach the pick-up point from each terminal in under one minute. We sincerely hope to have the opportunity to welcome you back again in the near future. Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Very poor service & horrible area"
Totally misleading information on the EXPEDIA website about this property. My daughter & I booked this BW Hotel Alfa Aeropuerto in Barcelona, Spain through Expedia as the information on their site stated free airport shuttle. Also, state "9 minute walk to port." Both totally incorrect! The hotel is a way out in an industrial area, not where near anything of any interest. We had to take expensive taxis, etc. to get to any of the sites. Also, the "9 minute walk to the port" was an absolutely insane statement. We had to take a taxi to the port which was approximately 45 minute drive! So, we had to spend a considerable amount for transfers from the airport to the hotel. Then, again another considerable amount to get to the cruise ship terminal. You would think the price would be reasonable as there was absolutely NOTHING around this hotel but not really. We paid around $250.00 for one night. It was just a horrible experience. I have requested cab reimbursement from Expedia to no avail. Talking with the Expedia agents is like talking to a rock!
Dear Guest, Thank you for sharing your feedback, and we regret that your experience did not meet your expectations. We would like to clarify that our hotel does indeed offer a free airport shuttle service, operating in the morning (5:00 AM to 10:30 AM) and in the evening (6:00 PM to 00:30 AM), which is clearly stated on both our official website and confirmed by most booking platforms. Regarding the distance to the Barcelona cruise port, while we are not within walking distance, it is typically a 10 to 15-minute drive about 26€ the ride taxi ride, depending on traffic. We are happy to assist guests in arranging reliable transfers or taxis to make this journey smoother. As an airport hotel, we are located very close to Barcelona-El Prat Airport, and we are well connected to the city center via Metro Line 9 and the L21 bus, which stops just next to the hotel. We also wish to clarify that nowhere on our official listings -or on Expedia, nor any major booking platforms- do we state or promote that we are a "9-minute walk to the port", as this is simply not accurate. We have verified this across all platforms to ensure there is no misleading information published by or on behalf of our property. We truly regret any inconvenience and remain available should you wish to discuss your stay further. Thank you again for bringing your concerns to our attention. Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Stopped and enjoyed"
Great location - public bus to downtown.Quick shuttle to airport. Great sleep.Quiet air-conditioning. Great breakfast. Friendly and sensitive people.
Dear Guest, Thank you very much for your kind review and for highlighting so many aspects of your stay, from our convenient location and quiet rooms to the quality of our breakfast and the warmth of our team. We are truly delighted that your experience was so enjoyable. We're especially glad that you took advantage of both the airport shuttle and the nearby public transportation options, which many of our guests find convenient when exploring Barcelona. It would be a pleasure to welcome you back on your next visit from Canada. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Transportation "
Convenient transportation to the city and to the airport . I opted for a queen size bed, but instead, I got a 2 twin bed put together.
Dear Mr. James P, Thank you for taking the time to share your experience. We're pleased to hear that our location was convenient for accessing both the city and the airport, a key benefit of staying with us. We regret that the bed setup did not meet your expectations. Please note that we offer a variety of room types, including rooms with true king-size beds, and we would be happy to accommodate you in one during your next visit. Just let us know your preference when booking or at check-in. We look forward to welcoming you back. Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Good stay, airport shuttle with OK room service"
We had a good stay. We were there for 5 nights. The hotel is close to the airport and has shuttle service (morning and evening till night not during the daytime), which is best. The receptionist Manuel is a nice guy, very helpful, friendly and he helped us with guiding about the city including public transport. Pros: - shuttle to/from airport - close to bus stop and metro station to the city Cons: - the shower is placed badly or the floor is not very distributed as when you use shower the water comes back to the other side of the washroom which makes things little messy. - room service was not very proactively done. As some basic essentials were missing considering this is a 4 star hotel. - we (couple) booked one king size bed and they gave us 2 single bed joined.
Dear Mr. Saptarshi, Thank you very much for your thoughtful review. We're pleased to hear that you enjoyed your 5-night stay with us and that you found the airport shuttle service and transport connections convenient. It's also heartening to read your kind words about our colleague Manuel—we will make sure to share your praise with him. We do regret the issues you experienced with the shower layout and the room configuration. While some of our rooms feature twin beds joined together for flexibility, we also offer rooms with true king-size beds and will be happy to assign one of these for your next visit. Your comments about room service and missing essentials have been shared with our housekeeping department for review and improvement. We're always working to meet the expectations of a 4-star hotel. We hope to welcome you again soon and provide an even more seamless stay. Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Best Western Hotel Plus Alfa Barcelona"
The ambience is good. The room adequate, however no wardrobe and no iron and board. The highlight is the comfort of the bed and the breakfast options. I recommend it for a short stay of 7days. The rooms are well lit. For fantastic meals, its very close to the city centre- the maremagnum!! All choices if cusine possible....lol
Dear Guest, Thank you very much for taking the time to share your experience. We are truly pleased to hear that you enjoyed the ambience, well-lit rooms, and especially the comfort of the bed and our breakfast variety. Regarding your feedback, please allow us to clarify that we do offer irons and ironing boards upon request — guests may simply dial extension 9 from the room, and our team will deliver them promptly. In terms of storage, all our rooms are equipped with wardrobes or closet spaces, which may vary depending on the room type reserved. We also provide hangers in each room. That said, we sincerely apologize if this was not in line with your expectations. As a dedicated airport hotel, we are proud to serve guests needing a layover, a quick rest between connecting flights, or a short city stay. With our proximity to Barcelona-El Prat Airport, and easy transport to city highlights such as Maremagnum, we offer both comfort and convenience. Thank you again for your recommendation, and we hope to welcome you back soon. Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Love it"
This is an amazing hotel, and the service was so amazing helpful staff and the services and amenities are so good. shuttle services provided to drop to the airport, which is very helpful
Dear Guest, It is a pleasure to read your enthusiastic feedback. We are very happy that our services, amenities, and especially the shuttle to the airport, contributed positively to your stay. Our staff is committed to ensuring every guest feels supported and comfortable. We hope to have the opportunity to welcome you back soon. Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Greatest experience"
Manuel at reception was fantastic so very helpful five star recommendation, nothing was too much of a problem. I would certainly stay again.
Dear Guest, Thank you sincerely for your wonderful review. We are delighted to know that you had such a positive experience with us and that Manuel at reception made such a lasting impression with his helpfulness and attentiveness. We greatly value your recommendation and would be honored to welcome you again on your next visit to Barcelona. Warmest regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Good hotel good agents(Fran)"
The room was very nice and the front desk agent Fran was very friendly and helpful after a long day of travel. Area around isn't amazing for exploring
Dear Mr. Samuel C., Thank you for your kind review. We're pleased to hear you enjoyed your room and received excellent assistance from Fran—your recognition will surely make his day. As an airport hotel conveniently located near both the airport and the cruise port, we are proud to serve as a perfect choice for guests with layovers, connecting flights, or pre-cruise stays. We focus on offering comfort, convenience, and friendly service for travelers in transit. We look forward to welcoming you again. Kind regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"MODERN STAY NEAR AIRPORT GREAT FOOD…GIVE USMAN A BONUS OR RAISE PLEASE"
You will love the restaurant! We were so glad we didn't have to leave the hotel! The food is so tasty and Usman is the best! Please give him a raise or bonus of at least 200euro!! He is kind and caring! The food was surprisingly tasty and unique. The salad was fresh! The canelon was so unique (chicken & cheese dish) and the entercote (steak) was seasoned so well…you don't need steak sauce! I don't eat carbs, but the patas (potatoes) were seasoned to perfection. My Fiance had the octopus and loved it! Keep up the great work! Modern stay and not far from airport.
Dear Guest, Thank you sincerely for your enthusiastic feedback. We are delighted that your experience at our restaurant exceeded expectations. It is always a joy to read that our guests appreciated not only the convenience of dining on-site but also the distinctive flavors and presentation of our cuisine. Usman will be absolutely thrilled to receive your kind words; we are fortunate to have such a caring and dedicated member on our team. Your compliments will be shared with both him and our culinary staff. We hope to have the opportunity to welcome you again, whether you are en route to the airport or simply seeking another restful and delicious stay. Best Regards Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Fee to hold bags"
We stayed in the town center for a few days before our cruise and then decided to stay closer to the airport after our cruise. Our cruise ship arrived early, and we decided to head to the Best Western to see if our room might be ready or if we could store our bags. I didn't expect that we could get in early, but it was worth checking. We had the opportunity to store our bags, but a fee of 22 euros was required to do so. Throughout my years of traveling, both domestically and internationally, I have never encountered the need to pay a fee to hold bags until our room was ready. While discussing options for getting to the town center, I watched the next four families who came in behind us all get rooms. We didn't question why the next four families got rooms, and the staff told us there were no rooms available. I had already paid the 22-euro storage fee for our bags and was now dealing with the disappointment of not being offered a room. The Best Western is located in an industrial park, with no nearby options for dining. On a positive note, we were offered one drink certificate per person for being Best Western award holders. The bar offered a separate menu from their on-site restaurant, and the options were good and reasonably priced. The room was clean, the bed was comfortable, and it certainly was quiet. The courtesy airport bus was on time and departed exactly as scheduled.
Estimado Menden, Le agradecemos sinceramente por compartir su experiencia con tanto detalle. Nos alegra saber que encontró nuestra habitación confortable y tranquila, y que el servicio de shuttle gratuito cumplió sus expectativas. Lamentamos, sin embargo, que se haya sentido decepcionado por la tarifa de consigna y la disponibilidad de habitaciones en el momento de su llegada. Como hotel de aeropuerto, gestionamos múltiples llegadas y salidas cada día, y en ocasiones las habitaciones no están listas hasta el horario oficial de check-in que es a las 2pm. El servicio de almacenamiento, si bien opcional, permite a los huéspedes disfrutar del día sin preocuparse por su equipaje. Agradecemos su comprensión y esperamos tener la oportunidad de recibirle nuevamente. Atentamente, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Nice Pre-Cruise Hotel"
Decided to come into Barcelona a couple days before our cruise and picked the Best Western. Great, friendly, staff that worked hard to make sure rooms were ready when the red-eye flights landed. Nice coffee shop, good breakfast options, and gym. Room was cool, comfortable and shower was great. A little "away" from the action but it is very easy to grab a taxi from the hotel. We're very happy with our choice for lodging pre-cruise.
Dear Mr. Jones, Thank you for your kind review and for choosing Best Western Plus Hotel Alfa Aeropuerto as your pre-cruise stay. We are delighted that our friendly staff, comfortable rooms, and amenities such as the breakfast options and gym contributed to a pleasant experience. As an airport hotel, we strive to provide convenience for guests with connecting flights and are pleased to be located just 15 minutes from the Barcelona cruise port. We look forward to welcoming you again soon. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Welcome hide out if your flight is cancelled at 23.00h"
Our flight was cancelled and Iat 23.00h I booked this hotel. Manuel at the reception was really wonderful and understamding. I only slept 4 hours since I rebooked a flight at 06.20h. There are shuttlebuses every 30 min starting at 05.00h but I wanted not to miss this flight so .anuel ordered a taxi. I was waked at 04.10 on my request and came in perfectly at time.
Dear FamilySwart, Thank you for sharing your experience. We're so glad we could be a reliable and welcoming option during your unexpected overnight stay. Manuel is a valued member of our team, and we're thrilled to hear how helpful and understanding he was in your situation. We hope your next visit is under better circumstances—but just as smooth. Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Absolute best place stay in Barcelona (for the money)"
Outstanding place to stay in Barcelona - close to airport and extremely handy to local bus stop to get ANYWHERE in Barcelona. Very helpful staff and speaks understandable English! Fantastic complimentary breakfast! Rooms are very comfortable.
Dear Mr. Ackelbee, Thank you for your kind words and for sharing such a positive review. We're delighted to know that our location, just minutes from the airport and steps from public transportation, was convenient for your family. It's also wonderful to hear that you found our staff helpful and our breakfast enjoyable. We take great pride in providing both comfort and value. We hope to welcome you again soon. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"a good experience with a gym bonus"
The gym was great. I especially liked the rowing machine. The towels and water provided at the gym was sufficient. The gym space was well organized. The reception, breakfast and shuttle stuff were kind and welcoming. The room was comfortable and clean. Instead of a free energy drink I would have preferred a free water in room temperature. The breakfast was superb. I like the existence of green salad and balsamic vinegar. Fruit and herbal tea varieties were sufficient. Yogurt, cheese and milk were great to choose from.
Dear Cigdem, Thank you for such a thoughtful review. We're thrilled to hear that you enjoyed the gym facilities—especially the rowing machine—and that the organization and amenities met your expectations. Your kind words about our reception, breakfast, and shuttle staff mean a great deal to us. We also appreciate your suggestion regarding the energy drink; your feedback helps us refine the experience. We're delighted you found the breakfast selection satisfying and balanced. We truly hope to welcome you again in the near future. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Best hotel we have stayed in this vacation"
Fantastic hotel clean spotlessly clean food was incredible, endless free coffee ☕️ in room just ask. Then the Guy on reception BAWAR. So helpful, funny and has superb people skills. Unfortunately I didn't catch the young ladies name on the bar. She didn't let the side down either. We will stay again Fantastic hotel
Dear Chris, What a pleasure to read your kind words, thank you for choosing us during your vacation! We're especially pleased to know you found our cleanliness, food, and in-room amenities exceptional. Bawar will be thrilled to know his service left such a great impression, and we'll make sure to extend your compliments to our bar team as well. We look forward to welcoming you again soon! Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Friendly welcome and service"
Friendly welcome and service by Bawar and Alba during check-in and check-out. The room was clean and spacious. Perfect location for a business trip (located between the airport and the Port of Barcelona). Unfortunately, we did not have the time to check the spa facilities.
Dear Gyöngyi, Thank you for sharing your kind words. We're truly pleased to know that Bawar and Alba provided a warm welcome and attentive service during your stay. It's also wonderful to hear you appreciated the comfort and cleanliness of your room. Our location—strategically positioned between the airport and the Port of Barcelona—makes us an ideal choice for business travelers, and we're glad it suited your needs. We hope you'll have the opportunity to experience our spa facilities on your next visit. Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"GREAT patient staff, clean, convenient hotel!"
This place is the BEST. I've stayed here with several others on two occasions and have seen first hand how they diplomatically deal with unreasonable travelers anxious about their upcoming flights or frustrated, exhausted from their flights. Parking abd gas and free airport shuttle all very easy. On our second visit we left something in a room and later on that night staff went up to the room with me, searched every nook and cranny, under the beds with flashlight, then checked with laundry service too. His search, above and beyond the norm, turned up the item. All four of us agree, this airport hotel (food and bar too) is a cut above the rest.
Dear Anja, We are truly grateful for your thoughtful and detailed review. It is heartening to know that our team, especially during such critical moments, was able to assist with care and professionalism. Your praise regarding our cleanliness, convenience, and service standards is sincerely appreciated. We look forward to welcoming you and your group back again soon. Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"BW always delivers"
Close to the airport with a free shuttle was important to us. The taxi from Sants station to hotel in midday was reasonable and hassle free. We took bus 21 to city centre for Sagrada Familia tour ( also metro) and a late FC Barcelona game ( 20 min walk, uphill and safe, great post game bars). The staff was friendly and the hotel was clean. Nice lounge. This is in an industrial area but we walked in the Mercabarna which was interesting. Also had coffee and lunch one day. Not your usual tourist experience. For a short stay in Barcelona at the end of our trip it was a good choice.
Dear Guest, Thank you for your kind and insightful review. We're glad our location, free airport shuttle, and helpful team made your short stay a comfortable one. It's wonderful to hear you explored both the city and the nearby Mercabarna area. For your next visit, we also recommend taking a walk across the river to El Prat de Llobregat — a beautiful, quiet green space perfect for a relaxing stroll and a breath of fresh air. We look forward to welcoming you back! Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Very good"
Very nivel stay. Confortable bed, spacious room. Excellent breaksfast. There was LSSI a nice bar to have a drink in the evening. Very kind prople at reception, that have good advice about the best way to get to Barcelona on Saint Jordi' day! It was Aldo very nice to be welcom with a rose.
Dear Ms. Carmen B, It means a great deal to us that you chose to spend Sant Jordi's Day, one of the most charming celebrations in Catalonia, at our hotel. Thank you for highlighting our team's hospitality, the comfort of your room, and our delightful breakfast. We hope to welcome you again soon! Sincerely, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
""Delicious breakfast, Great service, but quite a walk to subway."
I had a great stay at this hotel. The room was clean and comfortable, with reliable Wi-Fi, which was perfect for both work and relaxation. One of the highlights was the breakfast buffet – a delicious spread of meats, cheeses, pastries, juices, and coffee that really started the day off right. Although the food was great, the price of €15 per person is a little bit steep. The reception staff were incredibly friendly and helpful, always ready to assist with any questions or requests. Another great perk was the free airport shuttle, which made arrival and departure very convenient. The only downside is the location. There aren't any restaurants or shops within walking distance, and it's about a 10–15 minute walk to the nearest metro station. The subway ride to central Barcelona takes around 35–45 minutes. That said, the walk from the metro back to the hotel is a nice way to burn off some of those calories from all the delicious local food! If you're okay with a bit of commuting, this hotel offers great value and comfort.
Dear Guest, Thank you for staying with us and for your lovely feedback. It's wonderful to hear that our breakfast, comfortable accommodations, and friendly team left a positive impression. As an airport hotel, we offer a strategic location for guests in transit or visiting the city briefly, and our free shuttle service is designed to make travel seamless. Besides the nearby metro station, guests also benefit from the convenience of bus line 21, located just next to the hotel, offering an additional and easy connection to the city. All the best, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Wonderful experience everything was clean and good"
Great service wonderful hotel I would highly recommend staying here. Shuttle service was wonderful. I would highly recommend staying here again. It was a great hotel and good access to the hotel and from the airport you can get an Uber with no problem.
Dear Guest, It's a joy to receive your kind words. We take great pride in offering clean, welcoming spaces and efficient services such as our shuttle to and from the airport. We're especially pleased that your expectations were exceeded and that you'd gladly return. Your satisfaction is our greatest reward, and we look forward to offering you another seamless and pleasant stay in the future. Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Unsatisfactory food bedroom lovely"
Bedroom was lovely especially power walk in shower. Swimming pool cold and smelt horrible. Suna was lovely but only room 2-3 people. Breakfast worst I have ever experienced in a hotel. Toaster takes 3 rounds to work, the cooked breakfast cold and slimy everything tasting of cold grease inedible. Evening meal was over expensive and the size of a starter. The bar food was the best food to buy from, reasonably prices and tasted ok
Dear Amanda, We appreciate your review and the recognition of the comfort and design of our guest rooms. We regret that other aspects of your experience, particularly related to the food and pool facilities, were not as satisfying. Your comments are being carefully reviewed with the relevant departments, as guest satisfaction remains our priority. Should you choose to return, we would love the chance to restore your confidence in our hospitality. Warm regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"A hero at 5:00 am!! Manuel"
Great hotel; even though coffee in the room is one (just ONE) envelope of very weak instant coffee and the airport shuttle is not available in the afternoon, BUT Manuel saved the day!!! Thank you Manuel who made me a real cup of real coffee at 5:30 am!!! Fantastic human.
Dear Ms. Luz, Thank you very much for sharing your kind feedback. We are sincerely pleased to hear that Manuel's exceptional service made such a positive impact on your stay, particularly during the early morning hours. His commitment to ensuring guest satisfaction is indeed a reflection of the high standards we uphold at Best Western Plus Hotel Alfa Aeropuerto. We also appreciate your thoughtful comments regarding the coffee and shuttle service. We take your observations seriously, and your feedback will certainly be considered as we continue to enhance our offerings for the comfort and convenience of all our guests. We look forward to the opportunity of welcoming you back in the future. Best regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Great"
Very clean. Very affordable. Free shuttle to the airport. Manuel at the front desk is incredible. and the rest of the staff are very nice and want to help you as much as possible. if you need somewhere to stay close to the airport, this is the place. 10/10
Dear Graham, Thank you for sharing your positive review! We are thrilled to hear that you found our hotel to be clean, affordable, and well-suited to your needs. We'll make sure to pass your kind words along to Manuel and the rest of our staff, who will be delighted to know that their service stood out to you. We look forward to welcoming you back whenever you're in Barcelona! Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Unbeatable"
Perfect room, wonderful decoration and special thanks to Manel at the reception, extremely kind and friendly. Coffee and tea in the room. Comfortable bed. All hygiene products in the toilet. Comfort lights. Nice shower and beautiful toilet decoration
Dear Esther, Thank you for sharing such a delightful review! We're so happy to hear that you enjoyed the room, its lovely decoration, and the overall comfort of your stay. Manel will be especially grateful for your kind words. It's wonderful to know that the coffee and tea in the room, along with the attention to detail in our amenities, added to your satisfaction. We look forward to welcoming you back to our hotel on your next visit! Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Very kind ~~"
Would it be the manager? Manuel, ?. Thank you so much for letting me know about hotel use in detail at dawn, providing free luggage storage service, and even explaining. It is a hotel I would like to stay again if I come to Barcelona. It has been 10 years since I came back to Barcelona again. Thanks to you, Manuel, I started my trip there
Dear JIMIN K, Thank you so much for your kind review! We are delighted to hear that Manuel's warm and detailed assistance helped set the tone for the start of your trip. We'll be sure to share your feedback with him—it's always wonderful for our team to know they made a positive impact. We hope to have the pleasure of welcoming you again the next time you visit Barcelona! Best regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"best nearby airport"
II visited at 3 a.m. and inquired about baggage handling, fire and breakfast, but they responded slowly and kindly. When I inquired about the shuttle to the airport in the morning, they gave me every precaution. Mr. Manuel in the lobby was very kind and warm
Dear DANYOUNG C, Thank you for your fantastic review. We're so happy that our team was able to assist you promptly and courteously, even at such a late hour. Your compliments about Mr. Manuel's warmth and kindness mean a lot to us, and we'll make sure to pass along your appreciation to him. We look forward to welcoming you again for another great stay! Best regards, Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home.
"Great stay for business trip near airport"
Perfect for my stay. Clean and well managed. Manuel was very efficient and helpful. Would stay again for sure. Everything that I needed with restaurant available in the lobby and pleasant lobby area with attentive staff. Pleasant surprise for stay near airport.
Dear Mary, Thank you for sharing your wonderful review. We are thrilled to hear that your business trip was made more comfortable by our convenient location and well-managed hotel. It's fantastic to know that you found everything you needed, from the clean facilities to the attentive staff and restaurant. We are especially grateful for your kind words about Manuel, and we'll be sure to pass along your compliments to him. We look forward to welcoming you back during your next visit to Barcelona. Kind regards, Be My Guest department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Enjoyable Holidays"
Beautiful hotel with cooperative staff, the welcome was great and departure was excellent specially Mr. Manuel. I forgot the names of Housekeeping and F&B colleagues but I must appreciate them for their hospitality and service. Keep the good work
Dear Sheikh I, Thank you so much for sharing your wonderful feedback. We are delighted to hear that you enjoyed your holidays with us. It is particularly rewarding to know that you had such a positive experience with our team, especially Mr. Manuel. I will be sure to pass along your kind words to him and to our housekeeping and F&B colleagues as well. We greatly appreciate your recognition of their efforts, and we will continue to strive to provide the high level of hospitality and service you experienced. It was a pleasure to have you stay with us, and we look forward to welcoming you back on your next visit to Barcelona. Warm regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Excellent"
I had an amazing stay at this hotel! The staff was incredibly friendly and attentive, always making sure we felt welcome and comfortable. The room was spotless, well-equipped, and the bed was exceptionally comfortable. I truly appreciated the small details that made my stay feel special. Highly recommended for anyone looking for great hospitality and a relaxing experience!
Dear Jaiaa, Thank you for your kind and thoughtful feedback. We are thrilled to know that you had such a positive experience and that our staff were able to provide you with the warm hospitality and comfort you deserve. Your appreciation of the little details is much valued, and we are glad to have made your stay memorable. We look forward to welcoming you back for another relaxing stay. Warm regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"One to avoid"
The room was ok, quite modern. The location is ok for the airport although its in the middle of an industrial estate so to be called an airport hotel is a bit of a stretch. Not much in the area to eat or drink. The restauraunt was overpriced and offered only a limited selection. We were moved from one room to another after the bathroom wouldnt open. No apology whatsoever. Customer service only ok. I wouldnt stay there again for the price, much better hotels around for the same price. Avoid.
Dear Andyred Thank you for your valuable feedback, We truly regret that your experience did not meet your expectations. We always strive to ensure a smooth and comfortable stay for our guests, and we apologize for the inconvenience caused , and will take your comments into consideration as we continue to improve. We understand your concerns about the location. We are conveniently connected to Barcelona's city center and the airport through various transportation options, including our complimentary shuttle service from 5 AM to 10.30 AM and from 6 PM to 00.30 , the nearby L21 bus and metro station , which provides easy access to central locations. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience. Sincerely, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Very nice hotel before or after a flight…."
This is a typical Best Western Plus hotel….very clean modern room…tea kettle….really nice bathroom…no shower, but great rain shower head….the breakfast was plentiful with something for everyone…we had an early dinner here and it was OK….just burgers and focaccia pizza…the location is in the middle of an industrial area….no where to really walk to….the only negative is the shuttle…runs on a very very strange schedule…!!!!!taxi €25 …..?
Dear Guest We are delighted to receive your kind words of appreciation for our service during your stay at our hotel. It was a pleasure to have you as our guests and to make your visit as comfortable and enjoyable as possible. Our free shuttle is available everyday from 05h until 10:30h and from 18h until 00:30h We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Basic Hotel for Traveling"
We spent a few days in Barcelona before leaving on a cruise. The hotel shuttle is convenient but has limited hours so consider airport arrival time or plan on waiting. Check-in staff is friendly, English is spoken. Breakfast is a buffet with meats, cheeses, fruit and pastries. There is also an "express" breakfast of just juice, pastries and coffee for a lower price. Located in more of an industrial area there aren't restaurants nearby but a Metro station is a short walk down the street. Hotel restaurant dinner is ok. Elevators are tiny, one person and luggage just about fit.
Dear Guest Thank you for your time and positive feedback! We are glad that you liked the attention of our colleagues and appreciate your opinion about the restaurant's food and the kind explanation of our different type of breakfast as well as our free shutlle service. Looking forward to welcoming you back! Best regards, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Very nice highly recommended."
Very professional service & welcome at the reception- Manuel. The room is very nice and clean. We spent two noghts at the hotel Very nice and agréable experience Very practical near the airport Shuttle services from and to the hotel . Very precise.
Dear Mr Yizhak Thank you so much for your wonderful feedback and for recommending the hotel! We're glad you chose us for your stay. Manuel will be so glad to read this review and know about you! We hope to have the opportunity to welcome you again! Best regards, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great price/food/staff/decor"
One night stay before a cruise and so impressed by this hotel, especially for the price. Free shuttle from airport Very modern decor Friendly staff Great food for a good price. Best price ever seen for mini bar,€3 for a beer. If you are going on a cruise and want a night before departing this is the perfect answer.
Dear Mr Paul Thank you for your positive feedback! We are very pleased to hear that you enjoyed staying in our hotel and appreciated our food and the free shuttle to the Airport. Thank you again for recommending us! Looking forward to welcoming you back! Best regards, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"The Perfect Stay at the Perfect Hotel."
What a wonderful experience we had after our 8.5 hrs flight from JFK. Our rooms were ready & available before check-in time. (we had 2 rooms). Quick ride from airport, but a nice quiet location. Rooms were clean, well appointed and lovely mattresses. 2 full size beds, next to each other, but was great that sheets were separate for my sister & I. They had a nice restaurant on lobby floor, and a bar that was open late. The attendant at the front desk, Mahfud, was very helpful, knowledgeable and a pleasure to ask questions of. From arranging taxis, giving directions and helpful hints Mahfud was concerned that we would enjoy Barcelona. I highly recommend this hotel - everything was perfect!
Dear Guest Thank you so much for taking time to share your feedback! We are very happy to read your endearing review and to know that you enjoyed a nice experience while staying with us. It is great to know that you recommend our hotel to our future guests. We hope you'll visit us again soon. "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great Small Hotel"
This is a great small hotel! Two cafes and one has a beautiful outdoor setting for Barcelona nights. Rooms were clean, new and very comfortable. Food and wait staff were great. It is off the path and a bit difficult to find, but is excellent for the price. I liked it had a little market too! Only draw back, airport shuttle runs like 5am to 11am and not again until 6pm! So you will need at taxi for about 31 euros.
Dear Guest Thank you so much for staying with us and for choosing our property as your desired hotel destination. We work hard to make our guests happy and appreciate your feedback! Our restaurant and our garden terrace both to enjoy our gastronomic offer without haste and with a good atmosphere. One more formal and both without leaving the hotel. We hope to have the opportunity to welcome you again. "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great Staffs Excellent Customer service"
Outstanding Service and Exceptional Staff at Hotel Alfa During my wife's stay at Hotel Alfa while I was away in Italy, we experienced an incredible level of service, especially from the receptionist, Bawar. He took 20 minutes of his precious time solely to help my wife, assisting her with printing boarding passes and organizing her plans for the visit. His kindness and willingness to go above and beyond to make sure everything was perfect really stood out. We greatly appreciate Bawar's exceptional customer service and professionalism. Hotel Alfa is fortunate to have such dedicated staff members, and we are truly grateful for the support provided. Thank you, Hotel Alfa, for ensuring our experience was nothing short of excellent. Highly recommended!
Dear Guest Thank you for your time and for choosing our hotel! We are very happy to read that Bawar was helpful assisting you. We will share with him your kind words of appreciation in order to recognize his excellent attitude. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great Stay"
This was such an easy stay when we were tired at the end of our trip and needed to not think anymore. Mahfud was so kind checking us in and made sure we were comfortable. Separately, the gym is fully equipped and we wish we'd had the chance to use it.
Dear Guest Thank you for your review. It was an honour having you with us and we will share your words regarding the service received from Mahfud as a way to recognize his good attitude. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Nice hotel, clean and comfortable"
Lovely rooms, meals available on site. The rooms were clean, comfortable and quiet. While you definitely pay more eating at the hotel, the convenience was worth it. Lovely terrace outside for dinner. Made our last night comfortable as we leave beautiful Spain.
Dear Ms Roberta Thank you so much for your review it is really endearing and we appreciate it. We look forward to providing another exceptional stay next time. Sincerely, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Zero planning for my 2 days in Barcelona"
The room is clean and quiet. Staffs are very friendly, especially Mahfud, he showed us how to get to town by bus. The bus stop is beside at hotel entrance very convenient. 2.5 euro to town center then get to Hop on off bus to see the city. This is for lazy people like me just want a relax way to explore
Dear Guest Thank you so much for taking time to share your feedback! We are very happy to read that our room was clean and quiet and staff was friendly, with special mention to Mahfud, and that you enjoyed a nice experience exploring Barcelona. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Enjoyable and welcoming!"
First trip to Barcelona and first time staying at the Best Western plus Hotel Alfa. Our Suite was amazing and the staff was great. Special thanks to the front desk staff Mahfud who made our stay more enjoyable, always in connection during arrival and departure. Thanks ?
Dear Guest You are welcome! And thank you for your motivating review! We are very happy to know that our staff was great and that you enjoyed a nice experience while staying with us. It is not surprising that Mahfud was exceptional, he is always taking good care of the customer experience. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great"
Our room was very clean we enjoyed the bar. The main restaurant was closed so we had dinner in the bar. We want to mention Mahfud reception he was over the top helpful from check to storing our luggage to printing our boarding passes. Check in check out 100% excellent
Dear Guest, We are pleased you enjoyed your recent stay with Best Western Plus Hotel Alfa Aeropuerto. Your compliments of room, bar , staff and services are very much appreciated .. Thank you for taking the time to write a review and we look forward to your return. Kind regards " Be My Guest" Department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destination and Home
"Happy with our stay"
We arrived around noon and we're warmly greeted and efficiently registered. I had completed online registration earlier. We were given room 405 in advance of the two PM checkin time. The room was small but well appointed including a safe hidden above the fridge in a cabinet. The bed was comfortable and the HVAC the quietest we have enjoyed in a long time. The room could accommodate four by using fold out bunk beds hidden in a wall cabinet. The hotel is in an industrial area about a 30 minute walk from the town across the river. The hotel served our purpose of a one night stay before joining a cruise ship. We got good value because we booked about a year in advance.
Dear Guest Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you enjoyed our room and bed, It will be a real pleasure for us to host you in our hotel again. With kind regards " Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and Home
"Shuttle is not 24/7 and it takes just as long to get to BCN as from the city!"
We booked this hotel for the night before our early BCN departure. Upon checking in, I was told that the airport shuttle wasn't available for when we needed to leave for the airport. The next morning, the taxi was 29 euro and took just as long to get to the terminal as it would have from our hotel in the city, saving us no time whatsoever. I'm sure I missed the shuttle hours in the fine print but the hotel location isn't even saving you much time. Very disappointing booking overall.
Dear Guest We would like to take this opportunity to thank you for taking the time to share your past experience with us and for choosing our property as your desired hotel destination. We appreciate your comments regarding our free shuttle service. Our shuttle is available everyday from 05h until 10:30h and from 16h until 00:30h. Within these time slots, many customers have been completely satisfied with this free service. We regret sincerely that our schedule could not accommodate your transportation needs and we will study the extension of its schedule. Your valued feedback will help us to continuously improve our customer experience, hotel services capabilities, and enable us to serve you better. We look forward to providing an exceptional stay next time. Kind regards "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"A bad experience - Mismanaged place"
Checking in to see a tourist tax added to the price of the room should have been my first clue of the kind of place in which I was about to stay. They should at least ask the purpose of the visit before assuming everyone is a tourist if they need to charge for a tourist tax. Stained bed sheets and comforter was the next slap in the face. I don't have to tell you that after a long, hot day of traveling, walking into a dirty room is a real treat. Then, you want to go to bed, set up your alarm and plug in your phone, only to find out the usb chargers by your nightstand don't work. So now go figure out a place to charge your phone before you can finally rest. The next thing was the airport shuttle in the morning, which they overbooked, and a couple of people had to stay behind. I hope they didn't miss their flight. To top it all off, adding 70€ to my bill as “room supplement” after I had already left was the last nail in the coffin. I am not sure what that supplement even means, since I was in the room from about 10 pm to 8 am the next morning, and didn't even touch the overpriced snacks and drinks in the room. It's a shame that a place with so much potential is being mismanaged this badly. I was hopping to write a nice feel-good upbeat piece about my home country, but instead, my integrity demands I take a detour from the general feel of my trip to reflect the detrimental conditions of the this hotel. The only dark chapter in an otherwise bright experience in Spain.
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry that your experience was not as expected. We have investigated the issues mentioned and found that certain issues arose due to specific actions during your stay. We would like to clarify a few points to avoid any misunderstandings: • Room supplement: we have to inform you that the explanation of the room supplement that you are referring to was sent to you by email when you left the hotel, having received your response, which we keep as an acknowledgment of receipt. • Shuttle overbooking: the origin of the overbooking at the time of departure of our shuttle was caused by a (your) room that was reserved and registered only for one person. When booking the shuttle it was omitted that there would be four people and reserved only for one. However, our front desk staff was able to call for a taxi (paid by the hotel) to correct the situation to the two guests that stay behind. • The tourist tax: must be paid by anyone over the age of 17 who stays in any hotel establishment of this town. We appreciate your understanding and are committed to continually improving our services. If you have any other concerns or need further clarification, please do not hesitate to contact us. Sincerely "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great customer service"
Great customer service, very nice and clean. Manuel was very helpful and friendly. We had to book last minute because of flight issues and Miguel helped out a lot. Highly recommend staying. There is transportation to and from the airport.!
Dear Mr Ethan We are grateful for guests like you and thank you so much for taking time to share your feedback! We are very happy to know that Manuel was very helpful and friendly and appreciated a great customer service during your stay with us! We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Pleasant stay"
Very pleasant stay Mahfud was really helpful. Transfer to airport was not only complimentary but very efficient.the location of the hotel is great with a bus stop just outside e main entrance to the hotel. The buses take you the city centre.
Dear Mr Clarence Thank you so much for taking time to share your feedback! We are very happy to read your positive review and to know that our free transfer to airport was very efficient and also very pleased to read your polite mention to Mahfud for his hospitality. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Manuel is a lifesaver!"
Manuel saved us! Our flight got cancelled at 1am and I called up every hotel in the area until I spoke with Manuel, he said that every room was taken but took some time to double-check if one of the reserved rooms hadn't been finally occupied and it was indeed the case! He got us a double room for my friend and I, he went the extra mile for us and he deserved recognition.
Dear Mr Martin Thank you so much for your review! We are very happy to read that Manuel was helpful with your last minute reservation and could accomodate you after flight was cancelled. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect for airport access"
Well situated property, short distance from airport but no noticeable plane noise. Comfortable, spacious room with good bed. Complimentary shuttle to airport starting at 5 a.m. Better than expected on site restaurant with good selections, also spacious bar.
Dear Mr Keith Thanks for your feedback! We are glad that you enjoyed your stay and found our shuttle and our location near the airport useful. We hope to have the opportunity to welcome you again! Best regards, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Wonderful experience"
Mahfud at front reception was very helpful. He made extra efforts to make my wife & I feel special. Always greeting us with a smile and ensuring everything was going well during our stay. Also Louis Tobias was very helpful in advising regarding Barcelona. Exceptional staff.
"Great hotel"
Great hotel for overnight stay when using airport. Staff very friendly and helpful. Room was clean and spacious, bed was very large and super comfortable a good nights sleep, lovely clean bathroom with amazing shower. Nice areas to site inside and out. The free shuttle to/from airport is a bonus. Added travel info there's a garage across the road for snacks,coffees,etc and a lovely park walk across the bridge.
Dear Guest We are grateful for guests like you and thank you so much for your generous rating! We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"The best Best Western hotel on the planet!"
On 10/14/23, our backpack was stolen at the Barcelona airport and it contained everything of value, including passports, wallets with credit cards & cash, medications, laptop computer, phone chargers and electrical converters. So, when we checked into the BW Alfa Aeropuerto hotel, we had absolutely no personal information or ability to pay. We survived this horrific experience because of the special treatment we received from the outstanding staff and management at this hotel. Everyone was amazing and helpful, especially the front desk staff, Sylvia G and Daneil C, as well as their manager, Luis T. The front desk located an international electrical converter so we could use our CPAP machines. Daneil found a wireless phone charger in his car that we were able to use to charge our cellphones during our stay. Sylvia arranged for us to have two delicious lunches and breakfasts charged to our room and she also organized a taxi to take us to a local police station that had found our passports, which enabled us to travel home the next day. And Luis, the hotel manager, set up a link for our daughter to pay our hotel bill using her credit card. The staff at this hotel are some of the kindest and most generous we have ever encountered, and they truly helped us through the worst travel experience of our lives. They treated us with great kindness, as if we were family, and we will be forever grateful. We are taking a cruise in August and have booked this hotel for the night before. This is clearly the most excellent Best Western hotel we have ever stayed at and there is nothing comparable in the US. We can't recommend them highly enough and we are looking forward to seeing our dear friends again soon.
Dear Jay & Rod We are so grateful for guests like you! Thank you for your gorgeous review! We will share your thoughts regarding the amazing service received from our colleagues as a way to recognize their excellent attitude. We will be pleased to have the opportunity to welcome you again next month. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Clean and functional"
Hotel was clean, staff were friendly and helpful. Food in restaurant was not great quality or value, not suited for family travel, despite the room configuration with the bunk beds
Dear Guest, Thank you so much for taking time to share your feedback! We are very happy to read that our staff were friendly and helpful. We understand that you are dissatisfied with the quality of the food we have served you. We apologize for this inconvenience and thank you for letting us know. We strive to offer the best value for our guests by providing a top quality gastronomic offer in our restaurant and cafeterías as well as the breakfast buffet. Our goal at all times is to offer, to our guests, excellent service and delicious fresh food. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Family gathering"
Our family of 13 (7 children) had a wonderful stay prior to our cruise, and also after the cruise for a Barcelona visit. The kids loved the pool and the bunk beds! The parents and grandparents loved the quiet area, the breakfast options, and the ability to catch the City bus into Barcelona. Mahfud was fabulous at helping the parents and kids stay near each other, as well as helping with directions, suggestions, and good information for our group! We would definitely stay there again!
Dear Family Thank you for your motivating review! We are very happy to read that you all had a wonderful stay and that you enjoyed a nice experience while staying with us. It is not surprising that Mahfud was fabulous at helping and took good care of the customer experience! He is always great and ready to help! We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"average convenient hotel"
housekeeping service gets going really early . convenient near bus and metro stops. however front desk depends on who station there friendly enough to help guests. i wasn't thrilled with one of the female front desk staff all she does is tell you go read up info in your room if you have laundry service. and housekeeper took my husband's traveling eye folds, somewhat inconvenient us. and lounge area food service is average for breakfast. we were there for Spanish F1 , serve its purposes but definitely not the best
Dear Guest Thank you for your time and for being our guests during your trip to the Spanish F1. Please, accept our apologies for these regrettable inconveniences. We've shared your comments with the managers of the mentioned teams to ensure they will not happen again. We share your concern in doing good services and your opinion and feedback is very much appreciated. We hope you will give this your kind consideration. Looking forward to welcoming you back! "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Supportive staffs"
The staffs are warm, kind, and thoughtful. I planned to stay only one night but had to extend the stay because I had my bag stolen at the airport- passport was inside. Mahfud not only gave me a great room with a king-size bed but also arranged so that I could stay more nights in the same room with reasonable price (!). His responses to any requests were just right, and very supportive depending on the individual needs. I highly recommend this hotel for anyone who use the Barcelona Airport (but be careful around the area where shuttle bus come to pick you up).
Dear Guest We would like to thank you for all your wonderful comments . Your words are the best compliments for us and I am really proud of them. It has been a great pleasure to have you staying at Best Western Plus Hotel Alfa Aeropuerto and we look forward to welcoming you back soon. Warmest regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and Home
"Great stay in Barcelona !!"
Great hotel , friendly and accommodating. Welcoming atmosphere and amazing gym . Near airport and free shuttle which was a plus Mahfud was a great help - shared great places to visit and eat . Also we ate a light dinner here and enjoyed the focaccia and white wine .
. Dear Guest Thank you for your feedback and taking the time to post your comments. We are pleased to hear that you enjoyed our room, gym, shuttle and dinner. It will be a real pleasure for us to host you in our hotel again. With kind regards " Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and Home
"Nice place near airport"
It was clean and nice place to stay for 1 night before an early flight. Quiet location. Nice that a lot of rooms have bunk beds for kids. Restaurant is a tad overpriced but I suppose that's kind of expected at a hotel restaurant where there aren't many alternatives nearby. Parking is not free which I do think is a bit of a cash grab.
Dear Guest, We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Best Western Plus Hotel Alfa Aeropuerto. Faithfully yours " Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and Home
"Awesome"
The best mattress we've ever slept on. One issue we had was the fact that the hotel transport from the airport to the hotel stops running at 10:30 AM. No Bueno!! The coffee and drinks were amazing but I needed to get used to the food ?. The absolute best was the front desk gentleman Mahfud. He was quick to call a cab for us to see the nightlife and another in the AM for a ride to the Port. Would definitely recommend this Hotel.
"A great two days in Barcelona"
Great hotel, the customer service and professionalism was above par. Mahfud and crew were exceptional. I highly recommend this hotel if you decide to stay in Barcelona. We were able to pay a small fee to stay about six hours later than normal check out. And we were able to pay a small fee for early check-in
"Great Ending to a Great Trip!"
Our family of 4 stayed at Hotel Alfa the ngiht before our return home following a Mediterrean cruise. Great service, good room, excellent restaurant, and fantastic front desk staff! The shuttle to the airport is a great service as well. When the shuttle filled up and we were the first to arrive to catch it, they put us in a cab early and covered the cost. Our dinner in the restaurant the night before was once of our best meals on the overall trip as well!
Dear Guest, We would like to thank you for all your comments regarding the shuttle, room, restaurant and the level of service. Your words are the best compliments for us and I am really proud of them. It has been a great pleasure to have you staying at Best Western Plus Hotel Alfa Aeropuerto and we look forward to welcoming you back soon. Warmest regards " Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"Great stay near the airport"
Just a one night stay since hotel is close to airport, but what a pleasant stay it was! The room was very nice, quiet and clean. The restaurant downstairs was an unexpected delight. Food, wine and service top notch. Great having the shuttle back to the airport was a plus (although wish it ran in the afternoon when we arrived). Many thanks to our check out host ,Mahfud, for the espressos and helpful conversation too.
Dear Guest, We are pleased you enjoyed your recent stay with us. Your compliments of room, restaurant, staff and services are very much appreciated. I will share your comments with Mahfud who I am certain will be encouraged by your remarks Thank you for taking the time to write a review and we look forward to your return. Kind regards, " Be My Guest " department Best Western Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"Pleasurable Experience"
Such a very pleasurable experience. The staff was amazing ( Mohon, Laura, Batar (made the best white sangria), Lydia( made a most delicious cup of coffee))Accommodating and charming. I HIGHLY recommend Alfa Best Western. Should I return to Barcelona I would stay there again.
Dear Guest , Many thanks for your comments regarding the room, staff and services during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Best Western Plus Hotel Alfa Aeropuerto. Faithfully yours, " Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"Family and friends trip of a lifetime"
We had a wonderful experience the bed was comfortable and the service was exceptional everyone was so helpful and friendly we are all ready to come again soon. The food was great so many new things to try ? ? ☺️ ? ?????????????
Dear Guest, We are pleased you enjoyed your recent stay . Your compliments of bed, staff and services are very much appreciated as well our food. Thank you for taking the time to write a review and we look forward to your return. Kind regards, " Be My Guest " department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"The best Service Hotel & Staff near the Airport in Barcelona"
We have stayed at the Best Western Aeropuerto in Barcelona for the past few years when going to the US. We like to spend the night there before leaving the next morning for our early flight. Since our first stay, we knew that this would become our ONLY place to rest before our trips. When arriving , you will be welcomed with a small and a warm hello from an exquisite staff that will do whatever they can to make your stay pleasant. If you are like us and return to this hotel, the Staff will remember you and welcome you like you were family, this is the High quality service we ALWAYS received from an extraordinary employee, Mahfud. Each time we arrived at the hotel, Mahfud welcomed us like we were family, His smile can light up an entire room. Right away, you know your stay will be a great one, an experience you will want to share. Mahfud doesn't play a role but is a genuinely kind and caring person and one of the main reasons we always come back and choose this hotel when going to Barcelona. Our last stay was last week as my husband's flight coming from the US had been delayed, he wouldn't arrive until late in the evening, I decided to drive to Barcelona and spend the night at the Best Western. I arrived, tired , stressed and worried about my husband but right away, Mahfud took charge, gave me a big hug and reassured me that all will be ok and that he will take good care of us as he always does, ensuring that we had a quiet room to rest for the night. Because of his outstanding kindness and caring personality, I was able to relax and wait for my husband. The next morning, we were refreshed, ready to drive home. I would like to specially thank Best Western for hiring people like Mahfud, for him, this is not a job but a passion to provide his customers with the most pleasant hotel experience. People like us have multiple choices of where to stay, but because of Mahfud and the entire staff, we don't have to search. As long as Mahfud is there, we will come back. Best Western is very fortunate to have him and such dedicated employees, make sure you take good care of them, they are your pillar of Good Service The rooms are very well decorated and the beds are extremely comfy and comfortable with very nice amenities, large shower, I should also mention the bar and great breakfast that is served early enough so if you are flying early, you don't have to leave on an empty stomach. The entire staff is so pleasant, from the check in staff to the housekeepers to the restaurant, all have one mission, they are clearly dedicated to making customer stay an easy and plaisant experience. We Highly recommend this hotel.
Dear madame, We would like to thank you for all your wonderful comments regarding the room, shower, bar, breakfast and the level of service. Your wonderful words are the best compliments for us and I am really proud of them. It has been a great pleasure to have you staying at Best Western Plus Alfa Aeropuerto and we look forward to welcoming you back soon. Warmest regards, " Be My Guest"department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destionations and home
"Best Western and Barcelona couple up for the visit of a Lifetime!"
It was like coming home! We can always count on Best Western for service and comfort. We were met at reception by Mafud who was so friendly and helpful around absolutely anything and every thing that the hotel and Barcelona has to offer! He gave us our keys and a map and circled or marked where we needed to go and also warned us to just be aware all of the time. We visited Sagrada Familia, Gaudis 1st build and The Sant Pau Art Nouveau Site, which blew our socks off....so beautiful! Would highly recommend this hotel and would love to come back!!
Dear Guest We would like to thank you for all your wonderful comments regarding the hotel location, room, and the level of service. Your wonderful words are the best compliments for us and I am really proud of them. It has been a great pleasure to have you staying at Best Western Plus Hotel Alfa and we look forward to welcoming you back soon. Warmest regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediteranean destinations and home
"Wonderful Stay"
Hotel Alfa/Best Western provided a comfortable, relaxing, safe stay while I wad in Barcelona. It is about 20 mins away from the city centre where you'll find all the attractions so be prepared to take the local bus which picks up in front the hotel or a uber/taxi. Special thanks to Mahfud, one of the staff members who works at the front desk. He was extremely patient, kind and knowledgeable about things to do in the area and how to get around. We had an issue with a taxi driver who overcharged us on the fare from the cruise port to the hotel and Mahfud voluntarily gave thorough instructions on how to rectify the situation. I will be sure to visit again in the future.
Dear Guest. We would like to thank you for having taken the time to comment on your recent stay at Best Western Plus Hotel Alfa Aeropuerto and we are very happy that overall you have enjoyed your stay with us . We very much hope to have the opportunity to welcome you back soon. Kind regards "Be My Guest" Department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"Excellent airport hotel with friendly staff and a great breakfast"
Modern, clean and comfortable rooms. Airport shuttle is handy if the timing works out; for return to the airport, book it the day before. Very nice breakfast. Mahfud handled our check-in and was super helpful and friendly! He arranged our taxi into the city for tapas at Teleferic Eixample and a stroll down Las Ramblas and the Gothic Quarter.
Dear Guest, We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Best Western Plus Hotel Alfa Aeropuerto. Faithfully yours, " Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"Wonderful place to eat your Belgian Chocolates!"
Beautuful Hotel, excelent service (late night check in) !!! The room was great ! Fantastic tb and showwer and a 20 minute cab ride to everywhere.
Dear Guest, We would like to thank you for all your wonderful comments regarding the hotel location, room, and the level of service. Your wonderful words are the best compliments for us and I am really proud of them. It has been a great pleasure to have you staying at Best Western Plus Hotel Alfa Aeropuerto and we look forward to welcoming you back soon. Warmest regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"Helpful staff."
The hotel is nice but located in an industrial neighborhood. Dinner was good and reasonably priced. The one redeeming feature was how helpful Mahfud was. He took time to explain how the Barcelona train worked and help us get to the train station. Thank you Mahfud!
Dear Guest, We are pleased you enjoyed your recent stay with Best Western Plus Hotel Alfa Aeropuerto. Your compliments of room, staff and services are very much appreciated I will share your comments to Mahfud who I am certain will be encouraged by your remarks Thank you for taking the time to write a review and we look forward to your return. Sincerely " Be My Guest " department Best Western Plus hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"too expensive for what you get"
Room was smaller but fine. The issue is I booked this for the airport shuttle. The airport shuttle was hard to use, lady said it only ran 2 times, one at like 6:45am and one at 6:45pm. Not very accommodating, I had to pay 25-euro for a taxi. There is also no complimentary coffee on-site!! The place was extremely busy. I had to go to the gas station next door for coffee and breakfast lol. Hotel is too expensive for this. Nice room but not worth the price tag.
"Very pleasant"
Some of the reviews I'd read left me somewhat concerned about what to expect. Our stay could not have been better. Everyone on staff was very friendly and helpful. The room was wonderful. Modern, clean, no complaints. The location was just what we needed - close to the airport. Easy free shuttle to and from. Highly recommend.
"Unforgettable stay at Best Western Plus Hotel Alfa- made possible by a superior service from Mahfud, thank you!"
Our trip to Barcelona is by far the most memorable one - many thanks to a very warm welcome from the staff especially to Mahfud of Best Western Plus Alfa Hotel. He made us feel like being home with his hospitality as he offered exceptional assistance to us throughout the duration of our stay. Mahfud was very knowledgeable, respectful and has strong communication and interpersonal skills that attract customers to keep coming back at this hotel. His presence made a big difference.
"Nice hotel, friendly staff and convenient for the airport"
Hotel is convenient for the airport and near the metro. Staff were incredibly helpful and friendly, Mahud on the last day made sure i had coffee, and great conversation in English at 4am as i headed to the airport - thanks. Small but well equipped gym, nice bar/restaurant. Free shuttle to the airport was great. Excellent value.
Dear Mr Chris, Thank you so much for taking time to share your feedback! We are very happy to hear that our free shuttle was great an that you enjoyed a nice hotel experience while staying with us. Mahfud will be glad to read your review and to know that your conversation with him was so pleasant. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Clean and comfortable"
My husband and I were celebrating our wedding anniversary and stayed here twice. The first two days were amazing! Excellent customer service. Very professional and kind staff. The rooms were very clean and the entire hotel smelled so good. We were so comfortable there, that when we got back from our cruise, we went back to stay there.
Dear Ms Laura We are delighted to receive your kind words of appreciation for our service during your stay at our hotel. It was a pleasure to have your husband and you as our guests and to make your visit as comfortable and enjoyable as possible. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Be Careful, this hotel is far from Airport and not called Best Western"
Be careful. This hotel is not called Best Western but Alfa. It is also not close to the Airport. Taxi to Airport is between 25 and 35 euro. Although a shuttle is advertised, there is no shuttle between 12am and 5 am, so if you have a flight at 6am, you are stuck with taking the taxi. Staff very rude (Xavier) and some lady receptionist who laughed and just put the phone down when I tried to get information about the shuttle. Although they send you information showing a picture of a best western shuttle, it does not look like the picture that they send, so be careful it is only Alpha Would definitely not recommend the hotel. Restaurant is expensive and there is no other restaurants nearby, so you are stuck. Do not go here !!
Dear Mr Martin Thank you for your review. We appreciate your bringing this issue to our attention and we apologize and we are sorry to know that your experience at our hotel was not satisfactory due to this incident that you told us about and related to our free transfer. We would like to state that our intention is always to help our guests with education and good manners with each of the questions or doubts that may arise. It is evident that something went wrong and we did not know, in this particular case, how to correctly explain you the pick-up location for our shuttle. We would like to remind to our future guests that our free transfer hours are from 5:00 a.m. to 10:30 a.m. and from 18:00h to 00:30am. All information and location videos can be found on our website. About our restaurant we would like to say that we prioritize quality and our goal is to serve delicious dishes and fresh food at a reasonable price. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope to have the opportunity to welcome you again. Sincerely "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great 1 night stay, staff went above and beyond too!"
We arrived late to Barcelona. The free hotel shuttle picked us up as expected and on time. Check in was pleasant, even with tired kids, and the room was great - clean, spacious enough and we had a cool room configuration - a king bed and 2 twin bunk beds - perfect for our family. The staff was friendly, including the bartender downstairs. Great service - they went above and beyond to return my AirPods that I left behind in the room - housekeeping found my headphones and the hotel mailed them back to the U.S. for me! No fuss, no upcharge, nothing. I provided my credit card and shipping was $11 USD. Great experience, nice amenities, clean and super service!
Dear Guest We are delighted to receive your kind words of appreciation for our service during your stay at our hotel. It was a pleasure to have you as our guests and to make your visit as comfortable and enjoyable as possible. We hope to have the opportunity to welcome you again whenever your travel needs brings you back to Barcelona. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Very friendly staff, nice place to stay before a flight"
We just had a brief one night stay before a flight the next morning, but it was a great place. Mahfud, who checked us in, was super nice and gave us a free upgrade and a couple of vouchers for a drink at the bar, which was open late. The free shuttle to the airport worked out great. The only strange thing about the room is that there was no door between the bathroom and the rest of the room, so anybody using the toilet was exposed. I'm not sure if every room is like that or just ours, but something to think about if you are staying with somebody that you may not have that kind of relationship with.
Dear Guest Thank you so much for taking time to share your feedback! We are very happy to know that all staff was great, with your polite mention to Mahfud for his hospitality, and that, in overrall, you enjoyed a nice hotel experience while staying with us. Our deluxe room has one of a kind decoration. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Preflight Stay."
Lovely boutique hotel. Great service, especially Mahfud on the front desk. He was a realhelp at checkout, I have a bad knee. I had an appetizer platter for dinner the prior night, with Iberian ham on toasted crusty rolls with tomato …!very nice. Plus a delicious vodkas sour.
Dear Guest We are so grateful for guests like you! Thank you for your gorgeous review! We will share your thoughts regarding the amazing service received from Mahfud as a way to recognize his excellent attitude. We hope you return to our hotel soon and continue tasting our cuisine. Best regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"An airport hotel but not at the airport."
Clean but in an industrial area about 7 kilometre from airport. Parking is extra. Nothing of any interest nearby. Bathroom was clean and modern, beds comfortable and hotel quiet. More for the businessman. Just used it to stay prior to flight out and that we had to return our car to the airport. If we didn't have an early flight and car return we would have stayed in the city centre.
Dear Guest, We would like to take this opportunity to thank you for taking the time to share your past experience with us and for choosing our property as your desired hotel destination. Due to having our location very close to Barcelona Airport, we wanted to provide a free shuttle service to our guests as a courtesy to help with their transportation requirements. The hotel is connected to the city center by public bus and metro and we are only two stops from the Barcelona Trade Fairs. The Mercabarna (largest wholesale food market) site is located right next door and we receive many guests for work reasons aswell many other guests stay at this hotel for different reasons given the quantity and quality of events in Barcelona. Likewise, the Natural Park of the Delta del Llobregat can be explored on foot or by bicycles, which can be rented at the hotel. They are very simple walks, without slopes, well indicated, their routes start five minutes from the hotel, highly recommended if you have a little time, if you like nature and if walking is not an inconvenience. We hope to have the opportunity to welcome you again. Sincerely "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great experience"
Comfortable room, friendly, multilingual, professional staff (shout out to Manuel at the front desk for being extra kind and helpful. He let me practice my Spanish and made sure we told the shuttle driver the correct terminal). Great breakfast and shuttle that both start early (5:30, I believe)! We took the 6:30 am shuttle and were standing in line to check in at the airport at 6:45!
Dear Guest Thank you for your motivating review! We are very happy to read that your experience while staying with us was that good and our room, breakfast and shuttle was convenient for you. Good to know that Manuel, as always, was extra kind and helpful with his guests! We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great value"
Great value hotel in Barca, overall good experience.Hospitality is of high standards,Specially Manuel was courteous, professional & helpful. Btw,they start breakfast at 5:30 AM:-). It's located 10 kms from Airport and 8 kms from city center so access is quite good
Dear Guest We are very happy to know that you had a good experience with us and especially for your polite mention to Manuel for his hospitality and customer experience. We hope to have the opportunity to welcome you again whenever your travel needs brings you back to Barcelona. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Amazing experience"
We stayed only for one night and due to the free transfer to the airport. Even if it was for a short time the stay was great. Manuel received us in the best way possible. Rooms are clean and big. Staff is kind and professional . The transfers from and to the airport were perfect and on time. I will definitely repeat my stay if I need to stay close to the airport again. Gracias Manuel! Nerea
Dear Ms Nerea We appreciate you taking the time to share your thoughts. It was a pleasure to have you as our guest and to make your visit as comfortable and enjoyable as possible. It is great news to hear that transfers from and to the airport were perfect and on time and that you will definitely repeat your stay if you need to be close to the airport again. We are sure you will not regret your intention to come back as we will provide you with another great stay. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Flying out"
We have stayed at this Best Western before when travelling. I have also recommended it to friends and family. I find that have breakfast and the free shuttle very convenient when catching an early morning flight.
Dear Ms Wendy, We would like to take this opportunity to thank you for taking the time to share your past experience with us and for choosing our hotel as your desired destination. We really appreciate your comments regarding our breakfast buffet and free shuttle service. Due to having our location very close to Barcelona Airport, we wanted to provide a free shuttle service to our guests as a courtesy to help with their transportation requirements. It is great news to hear that you have stayed with us in the past and that you have recommended us to friends and family. We hope to have the opportunity to welcome them. Best regards "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Sleepless night: Stuffy and hot — in winter :("
We stayed for 1 night to catch an early morning flight. The hotel as such was tiny but clean. We realized post dinner that air circulation or even the fan was not working and house keeping had kept the window open for this reason. It was very noisy outside and couldn't sleep all night. When we reported, the older gentleman at the front desk was very defensive and didn't look like they were interested in addressing the issue for future customers. Certainly not going to this one ever again. You pay another 10 EUR more for taxi, you will get a better hotel in the city.
Dear Mr Pranesa Thank you for your review. We're sorry to hear you had a frustrating experience and we appreciate your bringing this issue to our attention and apologize for the inconvenience caused. We have checked the unit in your room and can assure you that it is working properly. We may say that during these weeks of January the heating is activated for obvious reasons and because numerous guests have advised us to do so. We always try to empathize with the issues that our guests convey and make them feel heard because in this way they help us improve the services that we offer. We're sorry if we didn't communicate this feeling effectively during your stay. You can remain confident that your valued feedback is helping us to improve our customer experience. We look forward to providing an exceptional stay next time. Sincerely, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great pre or post cruise location"
Spent a quiet afternoon and night catching up on some zzzzz's before our cruise. Close to the airport and seaport and very reasonably priced hotel. Can't say about other places in the area, how close to other sites, but nice hotel.
Dear Guest We are delighted to receive your kind words of appreciation for our service during your stay at our hotel. It was a pleasure to have you as our guests and to make your visit as comfortable and enjoyable as possible. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"a good choice near the airport: clean, comfortable friendly"
Much better than you average airport hotel, clean rooms, comfortable beds, minibar & tea kettle in the room, an actually pleasant common space with outdoor terrace/bar and a tiny saltwater pool open from 7 AM to 11 PM. Elevators. Onsite restaurant. Shuttle drivers friendly and punctual but scheduling is not easy, especially on the pickup from the airport (on the way back you schedule with reception) and not available at all times of the day, notably not during midday so make sure it works for your flight schedule. About 10 mins to Terminal 1 when there is no traffic. They have family rooms too. Helpful and friendly staff. I'd stay again if I could make sure about the shuttle pickup in advance. esp with late-night arrivals.
Dear Guest Thank you so much for taking time to share your feedback! We are very happy to read your positive review and to know that you enjoyed a nice hotel experience while staying with us. Our shuttle is available from 05h -10:30h and from 18h until 00:30h every day. It is great to know that you would like to stay with us again, we are sure that we will provide you with another great stay. Best regards, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great Front Desk Staff!"
I checked in your hotel again after 11 day. Mafu, Silvia and Alba were at the front desk. They are very kind, helpful and professional. They made me feel at home and happy. You have these great front desk staff and these are your good assets!
Dear Mr Tony We are so grateful for guests like you! Thank you for your nice review! We strive to treat each guest like family. We will share your thoughts regarding the amazing service received from our colleagues as a way to recognize their excellent attitude. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"A Cruise Ship Haven"
This is an easy gentle hotel to stay at. Front desk staff are pleasant and manage to work in English which was great because we had no Spanish. Outdoor bar area is nice. Never ate in the dining room but had excellent hamburgers and grilled cheese in both bar areas. Front desk staff informed us about the bus service into the city centre including the cost and that a credit card was needed for payment. All good things to know as the hotel is a ways out from the city centre. There is an interesting shopping/neighbourhood area just across the bridge. You can check in at 12 noon which is a real bonus if you are staying there after disembarking a cruise ship before flying. They have an airport shuttle which is pretty busy so book it early. We ran into a numerous guests all of whom where staying at the hotel on either end or both ends of their cruise. Even a couple from our cruise. Over all a nice stay.
Dear Guest One of the biggest reasons of our services is to enhance the guest experience. Hear real stories like yours is our main motivation. We would hope to welcoming you again Thank you & All the best!! "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"The best hotel experience"
I really couldn't believe the hospitality of this place not only was our room very clean and accommodating but the guy at the front desk Manuel was the one that made our experience. Left stranded at the airport at 4am because of an extreme lay over our Airbnb canceled us, tired and frustrated we somehow came across this hotel and Manuel assured us that everything was going to be okay. In those moments it's comforting to know you're in good hands. We were well taken care of. The room was amazing and so was the service 5 stars!!!!
Dear Ms Michelle Thank you for your motivated review! We are very happy to read that our staff was helpful and that you enjoyed a nice experience while staying with us. It is not surprising that Manuel was exceptional and took good care of the customer experience. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Flight delay results in great stay Hotel Alfa near airport Barcelona ; it was fantastic!!"
Hotel Alfa, an unexpected oasis of calm and rest. After a long day of international travel we missed our connecting flight in Barcelona. Found Hotel Alfa online at reasonable price near airport. I called with questions and from phone call to lovely dinner to early departure all staff were helpful, kind and friendly. Our room was immaculately clean, as was the entire hotel. The decor was soothing almost spa like. The two gentlemen at the front desk were particularly helpful. The one that checked us in was welcoming and friendly and advised us on ways to return to return to the airport in the very early morning. Unfortunately I don't recall his name. The next morning at 4 am we were downstairs and Manuel at the front desk checked us out and offered us freshly made coffees, an Americano and a Cappuccino. He escorted us to our taxi and helped us with our luggage. We had expected a terrible night but Hotel Alfa and staff provided much needed rest, great food and drinks allowing us to arrive at our final destination looking forward to a long planned vacation. Thank you Staff of Hotel Alfa.
Dear Ms Gloria We are so grateful for guests like you! Thank you for your gorgeous review! We will share your thoughts regarding the amazing service received from our colleagues as a way to recognize their excellent attitude. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Surprisingly Great"
Really great place near the airport. We stayed here 4 nights after our cruise because the day after we were flying to Granada to tour the Alhambra and 2 days later flying home. But we had no problem getting around Barcelona. The Mercabarna metro station is close to the hotel, and the metro system is easy to use. The hotel's facilities are very modern, with good hot water and pressure in the bathroom and good room lighting. Noise wasn't a problem. Room was small with limited storage for clothing. There is a restaurant and a cafe (be aware there are no real choices in the surrounding area). The airport shuttle works well going to the airport, but you need a ride to get to the hotel (our cab driver returning from our Granada flight got lost and couldn't find the place - you might need to clarify the hotel is on the same street as the Mercabarna metro station. I would like to stay here again when catching an outbound flight after a short stay in Barcelona, especially if catching an early morning flight.
Dear Mr Barry Thank you so much for taking time to share your feedback! We are very happy to read your positive review and to know that you enjoyed a nice experience while staying with us. It is great to know that you would like to stay with us again, we are sure that we will provide you with another great stay. Best regards, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Nice staff!"
From check-in to check-out, the staff was super helpful, especially Manuel! He made sure we got a cab for a very early flight (when the shuttle wasn't running). They also helped me practice my Spanish!
Dear Ms Jacqueline Thank you so much for taking time to share your feedback! We are very happy to hear that our staff was super helpful from check in to check out especially Manuel. Mr Manuel is one of a kind in customer experience!! We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Not again"
This is a nice hotel but overpriced. There is an airport shuttle but what they dont tell you is only runs for selected hours. It's a 22 Euro taxi ride that was a surprise on top of a costly room rate and a fee breakfast. I think one would be better served at another hotel.
Dear William, We would like to take this opportunity to thank you for taking the time to share your past experience with us and for choosing our property as your desired hotel destination. Regarding our free shuttle service we may say that due to having our location very close to Barcelona Airport, we wanted to provide a free shuttle service to our guests as a courtesy to help with their transportation requirements. This hotel offers information on our schedules on the web pages where we offer our rooms and on our hotel web page with an exclusive section dedicated to this service, with one-minute videos to locate stops and many guests receive informative templates when processing their online reservation. At the same time our front desk and reservations department provide this information either by receiving a request by phone, WhatsApp, email, etc. Regarding your advice at the very end of your review we may say that our indoor pool has the temperature of the water in optimal conditions for a relaxing bath during the hottest months of the year. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Some apprehension, but would stay again."
Pros: Hotel room was clean, hotel staff friendly and helpful. Price was reasonable. Front desk staff speaks multiple languages. Rooms are spacious. I prefer a wash cloth which wasn't provided but I had packed my own. There is access to bus line right in front of the hotel and for a couple of Euros took me to downtown Barcelona. There is a workout room but it is not spacious so you can't use the equipment properly. There is a restaurant and we dined for supper. Food was slightly better than average. Cons: Not a true king bed but rather two regular beds with a joining device running down the middle. It was not comfortable. Airport Shuttle hours are particular. Location isn't the greatest. Our room was at the front of the hotel and there was some sort of concert that lasted till 4 a.m. on a Saturday morning located across the open field in front of the hotel. Because this is an annual weekend occurrence, I suggest avoiding rooms on that side of the hotel on the weekend. Music is loud and this will affect your sleep. Avoid putting your login information in the smart tv in your room. The previous residents Netflix account was freely used as it had not been cleared.
Dear Guest Thank you so much for sharing your experience with us. Your valued feedback will help us to continuously improve our customer experience, hotel services capabilities, and enable us to serve you better. We look forward to providing an exceptional stay next time. Sincerely, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Nope, not for us!"
Our check in at the Alfa was not pleasant. They told us at check in that it was going to be an extra $40.00 a nite because there were 3 of us in the room. Okay so we asked how much would it be just to get another room. They said 600.00. Really, but okay we get through all of that and complete our reservation. Then the lady said breakfast was included. All three of us herd her say that and yes we also speak Spanish so this is not a language barrier but the next morning a new person told us that was a mistake, breakfast is NOT included. We were in town for the Beyonce concert, and the room we stayed in was small even for two people. smaller than average. Also two in our party needed to work during the day so internet service was pretty critical. the very first night there was NO internet and there were no answers as to what the problem was, but there was no service the next day either. At that point they said it was down and they didn't have an ETA as to when it would come back up. There is nothing but trucker type restaurants near this hotel, so there was no place else to go to get internet and we bot missed very important deadlines and meetings. We were not happy! The hotel restaurant is good and thank God because the hotel is not lose to any nice restaurants. there is a toll booth for vehicles next door and you can walk to the other side, but it's all truck stop type restaurants with fried or greasy food options. Nothing we would eat quite frankly. It's far from everything so you have to either drive, uber or take the train to the heart of the city. I would NEVER stay here again and I would not recommend this hotel if you are visiting Barcelona. You want to be closer to everything, and this is not it. We so regret it because were were in a fabulous airbnb but moved to this hotel because we "thought" it would be closer to the stadium. It was a whole pain in the butt.
Dear Miss Kimberly We set high standards for ourselves and are sorry to hear your stay did not meet your expectations. We appreciate your honest feedback and regret that we missed the mark. We are not a city center hotel, although we are well connected by public transport. Rather the proximity to the airport makes us an airport hotel. Many guests stay at the hotel for various reasons given the quantity and quality of events in Barcelona. We are pleased that our restaurant was to your liking and that you enjoyed the concert of your favorite song star. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"After Cruise Regroup Spot "
I'd definitely stay here again. This hotel was a pleasant surprise, exceeding some expectation I had. Close to airport, good for return home after cruise, and they provided Free airport shuttle (good value). All staff was great, shout out to Manuel for his hospitality. Nice room, clean and modern. You can trust the hotel description ads and photos here; again it exceeded my expectations. Value for money place, the kind I like. John
Dear Mr John We are grateful for guests like you and thank you so much for taking time to share your feedback! We are very happy to know that all staff was great, with your polite mention to Manuel for his hospitality, and that, in overrall, you enjoyed a nice hotel experience while staying with us. We hope to have the opportunity to welcome you again whenever your travel needs brings you back to Barcelona. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"AMAZING FISH DINNER"
The room was very nice. But by far the best thing was our meals! I had the Hake for supper and OH MY I would travel all the way back just to have it again! I had many meals in the 10 days we were in the Mediterranean and this was by far the BEST meal I had. I hope to visit Barcelona again and without a doubt I will stay here for the food! Well done chef!
Dear Guest Your review made our day! Thank you so much for all your positive comments. We take great pride and care in all of the food that we serve and we are very pleased to hear that what you ordered was that good. We look forward to providing an exceptional stay next time. Kind regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect for our last night"
We were coming from Pamplona via train. It was so easy to hop on the Metro to get to the hotel. It is an easy walk to the hotel. Check in was great-including a complimentary cava for each of us. We wanted to explore a little more before we left Spain and the front desk showed us where to go via the Metro. It was exactly how we wanted to do. The room was clean, the bed was comfy and amenities were fine. The shuttle for us was excellent. Pick up at 7 for a 9:40 flight- we were there in plenty of time. Manuel was very kind and helpful in the morning. Proximity to the airport was how we found it and we were glad we did.
Dear Carrie We are very glad to know that Manuel was kind and helpful in the morning, room was clean, shuttle excellent and that you had a positive stay and a good hotel experience. Honestly, hear real stories like yours is our main motivation. We would hope to welcoming you again. Thank you & all the best!! The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great personnel"
Near the airport, clean, accommodating , very nice staff at checkin and throughout our stay. Nice river and park nearby. Manuel on the night shift st front desk in particular helped us leave at 3am, was very prepared and attentive with our taxi and luggage, and gave our daughters an activity!
Dear Mr Chris, Thank you so much for taking time to share your feedback! We are very happy to hear that our staff was very nice at check in and that you enjoyed a nice experience while staying with us. It is not surprising that Manuel was very prepared and attentive as he always takes good care of the customer experience. We hope to have the opportunity to welcome you again. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great hotel, clean and friendly, info to be aware of..."
This is a great hotel, however, Shuttle service does not run until 5am or 5:30am in the morning, so if you have an earlier flight a taxi is about $30. Also, food services on the site are not available between 4pm-8pm. So hopefully this will help you plan your trip accordingly.
Dear Ms Lisa Thank you for your positive feedback! We are very pleased to hear that the staff was friendly and your stay in the hotel was good. Our free shuttle service starts daily from 05am until 10:30 and from 18h until 00:30h. We would like to say that from 16h until 01:00 am we have our cafeteria/terrace open serving food & drinks. Plus we have room service available. The restaurant of the hotel is open from 13h untl 16h & from 20h until 23h. Breakfast Buffet from 5:30 until 11h. As you can see the hotel has plenty of food services available. And the minimarket is 24h open! Looking forward to welcoming you back! Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Shuttle is erratic"
You should know that the shuttle schedule is erratic. I waited almost 50 minutes at 10:00 am. When the shuttle finally arrived, it was completely empty. On our way back to the hotel, we picked up no other passengers. The trip to the hotel took about 12 minutes. I have no clue what the driver was doing that would have caused a 50-minute wait. The room was nice, but the walls are thin and my room looked out onto a busy raod. Ear plugs are a must!
Dear Mr Jackson, We would like to apologize for any inconvenience you might have had during your stay with us. We highly value our guests' opinión, as our aim is to give our guests the best posible experience and make them feel at home. We appreciate knowing that your room was to your liking and regarding the soundproofing of the rooms we would like to say that all the rooms have double glazed windows that were recently renovated. During the morning the free shuttle service makes trips from the hotel to the airport offering stops at Terminal 1 (departures) and picking up new guests at Parking G, after we go through Terminal 2 and return to the hotel. This service is carried out from 05:00 a.m. until 10:30 a.m. without interruptions. It is convenient to call the hotel or consult the information that we offer on the web where you can check the schedules. Evidently you arrived at the stop between 09:15' am previous pick-up at Parking G and 10:00 a.m. last pick-up at Parking G in the morning. During the afternoon we are back with this service from 18h until 00:30am. We do not improvise and we always follow a predetermined schedule. Honestly, there is a lot of organizational work involved in all of this, and we put a lot of interest and enthusiasm into it. We hope to see you really soon. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"S U P E R"
Super friendly supportive service! Nice clean room! Good location close to the airport and industrial areas. Lovely dinner and absolutely sufficient breakfast. Allover stay comfortable. Will definitely come back!
Dear Ms Ingrid, Thank you for your positive feedback! We are very pleased to hear that staff was friendly and that you enjoyed staying in our rooms and appreciated our breakfast and restaurant. It is great news to read that you are willing to stay with us one more time. Looking forward to welcoming you back! Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Good location"
We chose the hotel due to the proximity to the airport and free shuttle ( please note that the first run of the shuttle to the airport is at 5 AM, and the last one, I think, is at midnight: we use the first one ) . The room was clean, the bed comfortable, the staff was friendly. The only thing that bothered us, was the loud people on hallways, late at night, but who can control the behavior of the guests...
Dear Guest Thank you for your positive feedback! We are very pleased to read that you enjoyed staying in our rooms and appreciated our free shuttle to the Airport. Sorry for the inconvenience on hallways. You should have contacted our night staff for assistance. Your feedback helps us do better. Looking forward to welcoming you back! Best regards, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Excellent Service and Excellent Amenities"
Beautiful hotel with shuttle service to and from the airport, state of the art gym with rope climb! Beautiful pool and sauna to cool off after a good workout. Excellent buffet spread every morning for breakfast, for lunch and dinner I ate in the city center to experience the cities cuisine. Hotel staff went above and beyond every day to assist me with plans to visit cultural centers around the city as well assisting me with a last minute flight booking to Granada for day trip so I can see the Alhambra! One of the best hotel experiences I have had and as a diamond member I have stayed at locations all over the world. Thank you!
Dear Mr Aramawi One of the biggest reasons of our services is to enhance the guest experience and we are very pleased to know that you had a great experience and enjoyed so many services of this hotel. Hear real stories, as your day trip to Granada to see the Alhambra, is our main motivation We would hope to welcoming you again whenever your travel needs brings you back to Barcelona. Thank you & All the best!! The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Very welcoming hotel "
Great hotel to stay at! Close to the airport, has a shuttle morning and evenings going to and from the airport. Could not hear any noice from the airport. Nice bar area with good snacks and a area were it is possible to work. Did not try the restaurant, food ordered of the bar menu was great! Friendly staff especially the nightshift Manuel was very friendly and attentive.
Dear Guest Thank you for your review. We are very pleased to hear that you enjoyed staying in our hotel and appreciated our free shuttle to the Airport and to know that the staff were attentive and friendly. It is also nice to know that our bar menu was great. It was an honour having you with us, and we truly wish we can get the chance of having you once again with us in the future. King regards "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Early Flight or a long layover"
If you have a early flight, or like me a long layover for a day and then an early flight, this is the place to go. They have shuttle busses from and to the airport. Manuel ist the night manager, very very helpfull and greeted us with a coffee when we had to take the shuttle at 05.30 for our early flight. He and the staff are always helpfull, the bar is great, good food and over all a great stay. We very much enjoyed it.
Dear Mr Andreas Thank you so much for taking time to share your feedback! We are very happy to hear that our staff was helpful and that you enjoyed a nice experience while staying with us. We would hope to welcoming you again Thank you & All the best!! The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Disappointed!"
Staff were nice. Room ok. ... but we booked this (airport) hotel initially to take advantage of the shuttle, the pool and the sauna. since we knew we were leaving early at 3am we didn't expect a shuttle to be available (though some hotels do have 24 hr service) and that cost 29 euro (though may be around 14 euro via BOLT app)..... but the shuttle FROM the airport to the hotel only starts AFTER 6pm and we only got this information AFTER paying.... so we had to hang around the airport till that time an got to the hotel around 7pm instead of earlier in the afternoon (though there is a Metro option 5 euro). The pool is a joke (3m x 6m approx) - it might be fun for kids.... the sauna was not even on (and they take time to heat up - so that was a no-go..... all in all it was not what we were "sold" by the info we saw on several sites. As such there were better alternatives where we could have spent our time...as such we feel the hotel could do more to be upfront with these details that can swing a visit from bad/good to great....
Dear Guest Thank you for taking the time to write to us. First of all our sincerest apologies for the inconvenience you experienced. We always strive to give the best service to our guests and we are sorry that we did not meet your expectations. It is important to us that our guests leave feeling like they had a great experience. In this case we will share the feedback with our main manager and staff to ensure if we can improve aspects of services that you mention in a near future. We hope to see you again soon to change your expectations. Sicerely "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Airport Hotel. Good but far from the city. "
This is a typical airport hotel. It has everything equipped but the room size is small. The room is clean and the beds are comfortable. The room is kind of noisy. You can hear other people talking in the bathroom. Front desk is very friendly and helpful. The airport shuttle service is good. The price is too high around Christmas. It is located far from the city. The only reason we spend one-night stay in this hotel is to get to the airport easily in the morning. Otherwise, there are many much nicer hotels in the city.
Dear Guest Thank you for your positive feedback! We are very pleased to hear that you enjoyed staying in our rooms and appreciated our free shuttle to the Airport. Looking forward to welcoming you back! Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Hotel Shuttle"
We had a huge fiasco in this hotel. We waited for their shuttle for 50 minutes. While waiting called them many times and they replied with lies such as it already left the hotel, it is on the way, very close etc. After 50 mins they told us ‘drive came and could't find you'. We went to hotel by taxi. They blamed us waiting in the wrong place but we proved the oppsite with the pictures. Briefly never rely on the shuttle of this hotel and they have disrespectful staff.
Dear Guest, Thank you for taking the time to write to us. Our sincerest apologies for the inconveniences you have encountered during the pick up time. Our free shuttle to the Airport is available during the morning from 05:00 until 10:30 a.m. and from 18h until 00:30h.It is very important to be at the bus stop in order to recognize the driver and the shuttle with the hotel logos. This information where/how/when is available to all customers on our web page and we have edited one minute video to visualize the way to each stop.The hotel staff is always efficient and diligent with all the requests that come from our guests via phone, email, online chats, etc. And this free service is in our opinion very reliable. We always strive to provide the best service to our guests. We will share with the responsible staff all the issues you have flagged to ensure it will not happen again. We hope to welcome you back to our hotel very soon! Best regards, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"great service amazing coffee"
it was really so quiet after a 16 hrs flight. the staff at the desk and ate the restaurant was super nice they serve the best coffee. it was easy to find and there is free parking. all around great first stop in Europe
Dear Ms Julie, Thank you for your positive feedback! We are very pleased to hear that you enjoyed staying in our hotel and appreciated our service in our front desk and restaurant. It is good to know that coffee was to your liking. Looking forward to welcoming you back! Best regards, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Near the airport"
The hotel was cozy and the restaurant was good. They had just two persons for a line of customers waiting to check in. It took a long time to get to our rooms. I asked for help but was told they didn't have any more people to be able to help us.
Dear Guest Thank you so much for your time and review. We may say that our reception is constantly reinforced by staff, at times we are up to four people. We know, that sometimes, it is inevitable to wait a little bit to be attended. For this reason, this hotel wants to introduce soon the online check-in in order to prevent our guests from having to wait for this type of process. We are very glad to know that you have enjoyed your stay with us. Sincerely, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Ideal for airport stopovers but not for Barcelona sight seeing"
Stayed here 1 night post cruise. Friendly and helpful staff. Excellent room. Ate in both restaurant and bar. Food of high standard and fairly priced. Nothing in the immediate vicinity to explore (unless you are into fitness/cycling etc. when the possibilities are greater). One minor problem concerning late check-out (which was probably down to miscommunication between reception and cleaning staff) but this was quickly and appropriately resolved when pointed out. Would stay here again if in transit to/from Barcelona airport.
Dear Mr Philip Thank you for this great review of our hotel! We are very glad to know that you enjoyed your stay and that your overall experience was positive. We all hope to see you again very soon. Sincerely, The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Comfortable stay, great service"
We stayed here at either end of our recent trip to Spain. Each time Danny at the front desk checked us in. He was friendly, efficient and patient, helped us practice our Spanish even though he had been busy up to the time we checked in. The rooms were minimalist but adequate and comfortable. We stayed on the first floor facing the main road on our way into Spain and on the third floor facing the Mercadona the second time. Each time the rooms were quiet in spite of traffic outside. We made our way to the hotel using the train from the airport as the shuttle does not start until 6pm in the evening). It was easy, efficient and cheap. On our way to the airport the next day, we took the complimentary hotel shuttle in the morning. Food at the hotel restaurant was delicious, better than what we had expected for an airport hotel (based on N American airport hotels), service was friendly and efficient. Breakfast was also way better than the usual fare in N America. All in all, a great stay and good choice for an airport hotel in Barcelona
Dear Guest One of the biggest reasons of our services is to enhance the guest experience. We are very glad to know that your experience in the hotel was that good and you had a great stay with us. We would hope to welcoming you again. Thank you & All the best!! The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Comprehensive Review"
This is an extremely good hotel, with spotless rooms. Breakfast is of good quality. Convenient for the Airport. We were under the impression that the free shuttle bus to the airport was available during the day, but the service now has restricted times when it is not operating. Please check when bookings are made.
Dear Mr Trevor Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Since we reopened our free shuttle has a limited schedule. It is convenient, in case of doubt, to check the times with us or in our web site. Best regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Do you really need to stay close to the airport?"
I mean, yes - you get shuttle to the airport. But could you pay for taxi and stay somewhere else? Staff was friendly here, room are made to look fantastic in pictures but are very basic with rock hard beds. Sower was good! Breakfast was Okey, nothing special but worked. If I wouldn't have really early flight, would stay downtown as there is nothing around this hotel.
Dear Guest Thank you so much for your review. The distance to the Airport and our free transfer service (limited schedule) make our hotel a safe option to catch flights at any time of the day or night. All our hotel rooms have been recently renovated in full. Warm regards "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Cleaning crew entered my room while I was in the shower! Restaurant staff touched/grab my food before I finished eating!"
I stayed at this hotel on Oct 23rd and had a terrible experience by the restaurant staff and cleaning crew. Restaurant staff took extremely long to seat me at a table when there were multiple tables open. I assume they were busy so I get it, no harm no foul. However, one of the restaurant waiters grabbed my food before I finished eating and began taking it as if I was done. Imagine eating your meal then having that be taken from you from the staff... They gently put the food back down after already touching the plate and apologized. At that point I lost my appetite and couldn't bear eating off of that plate again. In the morning of Oct 24th, the cleaning crew came straight into my room without knocking while I was in the shower. I had to yell out "Hola!" for them to recognize I was still in the room. This took place at 10am (an hour before checkout) and I was really caught off guard. Imagine if it this was you in the shower and a cleaning person (male or female) came into the room without knocking? This is a total violation of security. This was a terrible experience.
Dear Mr Anthony Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience for all our guest, and it's apparent in this case that we fell short. Please, accept our sincere apologies for these regrettable inconveniences mentioned in the review. We share your concern in doing good services and your opinion and feedback will be much appreciated. If we can be of assistance in the future, please don't hesitate to contact us. Sincerely, "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Last night before flying home"
Nice and clean hotel. Great location for anyone flying out with a shuttle to airport. Last shuttle to airport though was at 10:30 a.m. Had a chance to visit El Prat just a walk over the bridge. Staff were helpful and friendly. Would definitely recommend!
Dear guest: Thank you for your feedback and taking the time to post your comments. We would like to thank you for your wonderful comments about our staff, room and shuttle. It will be a real pleasure for us to host you in our hotel again. With kind regards The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Poor food and poor room temp"
Food was terrible and overpriced, Signe up for shuttle only to be told that the bust was full at 4:45 am. They did probide a taxi service, Room temp could not go lower than 21 C and asked for a fan but one was never brought. Mold in te shower. Tiles were really slipery with insufficient bath mat. No english channels n TV
Dear guest: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Front desk"
When we checked out the Best Western plus in Barcelona , Manuel in front desk was very helpful and help us with all our needs before leaving . The hotel is very clean and great rooms and fabulous restaurant
Dear Guest, We are pleased you enjoyed your recent stay with us. Your compliments of room, staff and restaurant are very much appreciated. I will share your comments with Manuel who I am certain will be encouraged by your remarks Thank you for taking the time to write a review and we look forward to your return. Kind regards, The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean deestinations and home
"Short trip to Europe from NYC"
My son is a pilot and we decided to go standby to Rome from Newark NJ .Plane was full so could not get on .We were at the airport with our passports in hand and did not want to go home ..United to Barcelona had 3 seats available.When we landed needed someplace to stay and i am a best western rewards member and this hotel could not have been better .A free shuttle from the airport 15 minute ride away.The staff Manuel ,2 Silvias and Mafhud as well as the restuarant staff were so nice and helpful getting us around town .20-25 $ Cab ride to La Rambla ,and most everywhere we wanted to go ..You can also use Cabify app ..THANK YOU .Cant wait to return ..Thanks from NYC
Dear Guest We would like to thank you for all your wonderful comments regarding the shuttle, restaurant and the level of service. Your wonderful words are the best compliments for us and I am really proud of them. It has been a great pleasure to have you staying at Best Western Plus Hotel Alfa Aeropuerto and we look forward to welcoming you back soon. Warmest regards, The Hotel Alfa Team "Be My Guest " department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Had to leave with no place to go"
Due to a strong chemical odor in the hotel rooms my family and I decided not to stay at the hotel. The concierge offered other rooms but they also smelled just as toxic. We believe the odor was related to cleaning products used in the hotel. We spoke with Ms. Ester, the manager and requested a refund, but she refused. She did not inspect the rooms herself and claimed the toxic smell was our opinion. This is blatantly poor customer service and lack of customer empathy. They should review the amount and type of cleaning product used at the facility as well as allow ample time for fumes to dissipate before guests occupy the room. They may also want to test air quality.
Dear madame, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us so that we can have another chance to provide you with a superior experience. Sincerely, The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great stay just what we wanted."
We were coming back from our Spain and France vacation and needed a place to stay for an early flight. This hotel is very nice and a good price. Manuel was very helpful and got us to our room quickly. He was a delight and got us on the shuttle list. Their is a free shuttle to the airport which is close by. The hotel was recently refurbished and it has everything you need for a nice stay. I would definitely stay here again.
Dear Guest , Many thanks for your comments regarding the hotel, shuttle and services during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Best Western Plus Hotel Alfa Aeropuerto. Faithfully yours, The Hotel Alfa Team Be My Guest department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"Great Barcelona"
We arrived late and we meet at the reception with Manuel. He helped us, shower us inside and made us feel very welcomed. I would highly recommend visiting this hotel and Manuel. He truly knows what hospitality means.
Dear Guest One of the biggest reasons of our services is to enhance the guest experience. We would hope to welcoming you again. Thank you & All the best!! The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great Hospitality"
We arrived late after our flight. We were greeted at the car by Manuel. He helped us with our bags, showed us inside and made us feel very welcomed. He took care of everything and made sure we had cold water to rehydrate. I would highly recommend visiting this hotel and Manuel. He truly knows what hospitality means.
Dear Guest Thank you so much for this nice review! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Decent Airport Hotel"
Be patient with the shuttle service as the timetable in the website does not hold water. Even though the timetable says that terminal 1 is the first stop, it might not be, terminal 2 may be first stop, so be prepared to wait at least 15 minutes more than it is said on the timetable. Otherwise hotel is pretty good, rooms were decent. Pool is really small but still usable.
Dear Guest Thank you so much for your review about our services. We may say that our free transport from/to Barcelona Airport is a practical service willing to help to connect the flights of our guests or to pick them up on arrival at the Airport. We have a limited schedule with departures from Terminal 1 & Terminal 2. In overall, we believe is a very useful free service as we receive many compliments. We always provide information of how/where/when by phone (upon or prior arrival), by email or in our website. And we have edited two videos to show the distance to walk in both terminals. Sorry to contradict you but we always go to Terminal 1 first and after to Terminal 2 and our schedule is reliable. We are very glad to know that you have enjoyed your stay with us. Sincerely, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great place to stay if you are flying in or out or taking a cruise"
This hotel is in an industrial area but is close to the airport as well as the marina. The marina area also is the start of the boardwalk along the waterfront. We would take a taxi from the hotel to this area. We also ate many meals at the hotel restaurant over the 3 days we were there. The front desk staff is absolutely incredible and will take care of all your needs.
Dear Guest We thank you very much for your review which has valued us positively and nicely. We strive every day to be able to offer quality services. We felt privileged to have served you and we would hope to welcoming you again. Kind regards "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Staff were not friendly or go out of their way to assist when you run into issues."
We had issues finding Uber and Taxi around 10pm when we missed the bus stop to get off at front of the hotel. We were 1.3 miles away and my 90 years old mom couldn't walk that far so I called the front desk and they only provided me the taxi numbers. First number was an automated system and all in Spanish. Second number was incorrect number. Third number no one answered and staff only said that's all they can do. Very disappointed. The hotel free wifi never worked. It was disconnected often time than connected. Restaurant staff were not friendly either, it was all business but breakfast buffet and dinner were not bad at all. Room was very clean and well prepared. The hotel is located in the industrial area across from Nissan building. No shops, restaurant or anything around.
Dear Guest We appreciate your stay at our hotel as well as your review on it. We are glad to know that breakfast, dinner and the room were of your liking. However, I would like to remark that customer care service and the satisfaction of our guests are very important for us and that your negative notes on them will be taken into consideration. We will make certain that your feedback is passed along to our team so we can learn from your visit and continue to improve. Your satisfaction is important to us. Sorry and apologize for all the inconveniences. Yours sincerely "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Bugs in the Bedrooms and the Dining Area"
I checked into this hotel, which I selected for one night because it was near the airport and they offered a free shuttle to the airport. However, this was the first hotel that did not allow me to check in early during my entire Spain trip. When I called and asked for a dental kit, they told me "Come get it yourself downstairs." The real problem with this location is that I was bit in my sleep by multiple bugs. I found dead ants in my bed the next morning. I took a picture of one but had to leave for the airport pretty early and didn't have time to go photographing every problem in the room that morning. I took a photo of my bite as well. I showed this to the front desk and they offered me a free breakfast at their breakfast buffet. I had about 15 minutes before I needed to head to the airport so I accepted. As I'm sitting to eat for breakfast a HUGE ROACH walks across the floor of the breakfast room. The hotel has been extremely rude to me and refuses to comp me for the one night I had there. This hotel is unclean and unfriendly. I do not recommend. In fact I won't ever stay at a Best Western again. What I would like is a refund of the amount I spent to stay at this hotel.
Dear Guest, Thank you for taking the time to share your feedback. On behalf of our entire team, I would like to apologize for these inconveniences. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I may say that indeed we should have brought your dental kit up to your room. And I would like to add that this is the first time we have had a complaint about ants in the room. The inspection that was carried out in the room could not verify the existence of any insect at all, something that was informed to you the same day by email. We sincerely regret the experience that you tell us at the time of consuming the breakfast invitation, being something very rare and infrequent in our hotel because the hygiene and protocol measures are really exhaustive. However, our disinfection team has been acting in the area that you have indicated. Regarding the compensation you are requesting openly, we wanted to offer you the full payment of your drinks in our cafeteria, which you kindly accepted by email. This refund, the cafetería amount, was done immediately once you gave us your email approval. We do not believe that the treatment has been as you has commented “extremely rude”, on the contrary, it has been close and sincere with fluid communications by email and maintaining cordiality and seriousness at all times. As a principle of ethical value we are open to all our guests concerns and we always want to colaborate in the resolution of any request or doubt. We share your concern in doing good services and we work hard to deliver an exceptional guest experience. We hope you will give this your kind consideration. Yours sincerely "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Lack customer service"
Please don't stay here at the Best Western Alpha Hotel in Barcelona, Spain. The front desk personnel didn't help me seek medical attention upon requesting help. The A/C and lights do not turn on without inserting the card key. Well, the front desk never informed me of their procedures. The manager Esther, told me I lied because upon requesting medical attention her shuttle bus never made stops at the hospital. “A big bold face lie” the shuttle bus was at the hospital when the taxi dropped me off. Long story, save your money and go elsewhere......
Dear Ms Judy Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Yours sincerely The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Excellent Airport Hotel"
We absolutely loved our stay at Hotel Alfa and Manuel was so kind and helpful after a long day of train travel. The room was clean, comfortable, and had lots of space. The breakfast buffet was great and the airport shuttle made everything so much easier. Highly recommend this hotel!
Dear Guest, Thank so very much you for this great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Rescued by excellent hotel when flight was cancelled"
Our flight was cancelled at 2am and with a young baby we needed a place to stay. After finding it difficult to book other hotels late notice and online we phoned hotel Alpha Aeropuerto, a best western. We were welcomed and attended to with excellent customer service from Manuel at this hotel. The hotel is clean, friendly, welcoming and has a free and punctual shuttle bus to the airport which worked well for us even though we needed a very fast turn around. The rooms are very practical and ready for welcoming tired travellers with well thought out features like the walk in showers, kettles, suitcase stands etc. And…. the breakfast was delicious. Thank you Manuel and the lady at breakfast.
Dear Guest At Best Western, we strive to treat each guest like family. We believe this practice of providing outstanding service and superior customer care is what sets us apart from our competitors. We look forward to seeing you again for your next Best Western stay. With Gratitud, The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great hotel with excellent food"
We enjoyed 1 night stay with family before heading to the airport and flying to home. Btw, airport worked smoothly. The hotel restaurant daily many was perfect and pizza was crusty. 10min walk to metro which was great. Pool is a bit tiny to fit over 5 persons but still great phone.
Dear Guest Thank you for writing this comments regarding your recent stay at our hotel. We are glad to know that you enjoyed our pizza and restaurant. We hope you will come back and see us again soon! All the best! The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Comfortable airport hotel"
After reading the reviews of the other hotels near the airport I chose this one. I took a taxi there from Barcelona city, was about 20€. The hotel was as I expected, nice interiors, clean and comfortable. My single room was very comfortable, and quiet. The only thing I missed were some shelves in the room where to put things (if you want to reorganize the bags etc) and also the shower missed small shelf for the shampoos and conditioner. These small things would make the room more practical. The area itself has nothing to mention, but the metro is some 5 mins walking so it's not really a problem to move around if you like. The breakfast was average. On the day of my arrival I was happy to have lunch as late as between 15-16. I took their shuttle in the morning to the airport and it worked well.
"Bad customer service"
Stayed at the hotel, firstly was told only allowed one round of bread at breakfast, breakfast very basic not worth it. My son then left his Apple airpod at hotel after contacting them was told it wasn't found in room, after tracking them contacted hotel again to say that location was at the hotel told them exactly where in the room it would be to be ignored and not replied too. Very bad customer service would not be returning
Dear Guest We would like to respond to your review in which you question our customer service by indicating that all your communications have been fully addressed. Some of them in real time we have been able to count more than 10 emails. Dutifully we were checking the room in search of the lost single AirPod dismantling beds and mattresses looking behind furniture on two occasions. We have even provided you with information on the tracking system for a lost AirPod of the brand you lost, something that you don't seem to be totally aware of. When the battery runs out (five hours after the last recharge) the earpod deactivates and the signal it emits corresponds to the last place where it was used. Obviously, the earpod could have been lost in any other place after its use, such as a taxi, the plane floor/seat or even in the passenger's own suitcase. A single airpod is something that if we see it in a room of check out, is kept, because we know that it is going to be, sooner or later, claimed by the guest. Regarding the complaint about breakfast, we just want to remind you that the buffet breakfast that we serve at the hotel has no limitations in terms of portions that the guest can serve. Of course, if an express or continental breakfast is requested, then the number of items is limited and an extra charge may apply. Yours sincerely "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great place close to the airport!"
We stayed here for our last night in Barcelona before heading to the airport early the next day. Great service, helpful and friendly staff, very clean. They secured a cab for our extremely early flight we had to catch. The only drawback was the limited hours for the restaurant.
Dear Guest Thank you so much for writing this comments regarding your recent stay at our property. We hope you will come back and see us again soon. Yours truly The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect for business trips in the area or to catch and early flight"
The hotel is close to the airport; perfect for a quick business visit in the area. They offer shuttle service from/to the airport. Rooms are clean, modern and offer all the necessary facilities. There is nothing around the hotel, but it is perfect if you need to be close to the airport. Many Companies are in the "zona franca", so ideal for business purposes. Did not give better vote because the restaurant was disappointing.
Dear Guest Thank you for your feedback and for the positive comments. We regret not having fulfilled your expectations with our restaurant and we hope that in your next visit you can enjoy the quality of our menus and meals that so many of our guests have grown so fond of. Sincerely The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Excellent hotel close to the airport!"
Arriving in Barcelona late in the evening, this is an excellent choice offering a shuttle service from the airport. There is also a bus stop just outside the hotel for convenient transportation to the centre of Barcelona. Nice, clean and quiet rooms. Great and friendly staff in the reception.
Dear Guest We felt privileged to have served you and we would hope to welcoming you again. Best wishes. The Hotel Alfa team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"55 minutes to check in !"
The hotel has a new booking system which is slowing things down considerably. To be fair, of the two people in the queue in front of us, one was checking in to 11 rooms and the other needed 5 rooms but there were only two people on Reception to deal with this. There was no communication about why we were waiting so long. We only discovered it when the people behind us in the check complained about the situation and got this explanation. A no time were we offered a drink or somewhere to sit without losing our place in the queue. I hope the rest of our stay gets better but until they get the check in system sorted out I will not return
Dear Guest We are very sorry that the implementation during the first days of our new computer system caused this long wait. We apologize for that! We may say that at the moment the waiting times have improved considerably. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Yours sincerely "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Very Nice - Post-stay after cruise"
Hotel staff were very friendly and helpful. The room was clean and the shower amazing! The room was smaller than expected, but still accommodating. Hotel was on a bus route, so were able to take the bus into downtown, only 2.40 euro. Hotel is only 15 minutes from airport. Very popular with cruisers. I met other people that did a pre-stay there before their cruise.
Dear Guest We thank you for your comment which has valued us positively. We strive every day to be able to offer quality services. We felt privileged to have helped you and we would hope to welcoming you again. Kind regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Impressive"
Used the hotel courtesy shuttle to and from airport which worked to schedule and was 10-15 mins drive to terminal 1. Very nice check in experience. Having only booked a single room and expecting a such i was surprised to have a large king bed room. Very comfortable with bath and rainforest shower head. Plenty of toiletries provided, room smelled fresh & clean. Black out curtains aided good sleep and kettle, tea & coffee provided. I look forward to staying again in October.
Dear Guest One of the biggest reasons of our services is to enhance the guest experience. Hear real stories like yours is our main motivation. We would hope to welcoming you again!! Kind regards The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"A pleasant surprise"
A fantastic airport hotel. It had a modern boutique feel and I would not hesitate to stay here again. Our room was included with our flight purchase so we chose to end our Airbnb a day early. So glad we did. Staff was very helpful and friendly. Shuttle service to the airport started at 5am and they were right on time.
Dear Ms Stacey, Thank you very much for this nice review of our hotel! We felt privileged to have helped you and we would hope to welcoming you again. Sincerely, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Very nice Best Western Hotel"
From check-in to check-out the staff at this hotel were wonderful. This was a short one night stay as we headed out to the airport early the next morning. Our rooms were very clean! The lobby and bar was clean and welcoming. I recommend this hotel
Dear Jerome & Linda, Thank you so much for the great review of our hotel! We are very glad that you enjoyed your stay with us and hope to see you again very soon. Sincerely, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"A place to stay for early morning flight"
Stayed one night in order to catch an early flight. The room is spacious and neat but faced the logistic warehouse. Staff are professional, friendly and helpful. The hotel provided a schedule shuttle bus service between the airport and the hotel when it was booked. Unfortunately, on the day of the arrival at the airport after returning the rental car, the shuttle bus was no where to be found after waited for half an hour. We only realised that the schedule was changed to very limited timeslots after we called the hotel. We then waited for another two hours before the shuttle bus arrived. Good for a day to catch an early flight.
Dear Ms Sarah, Thank you for taking the time to share your feedback. We work hard and to deliver an exceptional guest experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We may add, in this occasion, that we have a limited schedule of our free shuttle from and to the Airport being the information available at our website or contacting the hotel or our front desk. Best Regards! "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"On the way home"
English speaking and professional front desk staff. Hotel was quiet. There were numerous police stop by for their afternoon coffee so that should say something about the service. There is a bar / Restaurant on the property that was clean. FREE shuttle ride to the airport that left on time with a courteous driver. Would recommend this property to anyone needing to fly out the next day. This hotel is not in a tourist location where you can walk close by to see the sites. There are a couple of bars and restaurants around the corner in the warehouse area.
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! All the best! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto
"Nice hotel"
The hotel was nice. Room clean and comfortable. If you go to the airport before the shuttle runs know you will pay 30 euros even though it is only a 10 minutes drive. They did not tell me it would cost more to get to the airport which is very close than to get 20 miles across town to stay closer which u thought would be less expensive. The bar staff was rude by American standards.
Dear Guest, Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience and by telling us what you liked about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. We may add that our free shuttle has a limited schedule. Best Regards! "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"For an airport hotel, this works..."
We stayed for one night, just prior to flying out of Barcelona. Hotel is clean and nice -- better than I had thought it would be. Nice people. Not a high end hotel, but very doable and comfortable. The bathroom was small, but the space was utilized extremely well. One thing to note if you are taking an early morning flight as we were -- staying here doesn't lesson the time it takes to get to the airport. Although if you leave at 5:00 am or after, they do have a shuttle which saves $$. Only drawback: not real soundproof....
Dear Guest Thank you for writing this comments regarding your recent stay at our property. We changed recently all our room windows and the soundproofing with the outside improved a lot. We hope you will come back and see us again soon. Yours truly The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Comfortable stay and great staff"
Warm welcome by Manuel, front desk staff, who was really attentive and kind. Thank you Manuel! The hotel is suitable for an overnight stay in between flights and provides a free shuttle service to and from the airport.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great hotel close to airport with super friendly staff and remote working possibilities"
We stayed in the hotel after a our flight back home got cancelled by the airline. As we couldn't fly back the next day we extended our stay another night and worked remotely in the hotel room and the lounge/bar. What could have been a really stressful situation turned out to be an extra holiday due to the friendly hotel staff who even gave us a room upgrade and the relaxed atmosphere in the lounge where it was possible to work and even have video calls while drinking a cafe cortado. After the flight got cancelled we had dinner in the hotel restaurant which is open quite late, breakfast buffet (until 11) and even lunch from the bar which is open all day - prices are absolutely reasonable and the food and coffee was good. The hotel is not in Barcelona center, but in a good location close to a metro station to either the airport or the city. There is a little outdoor area, a sauna, fitness center and even a pool. They also have an airport shuttle service which we used to get to the hotel from the airport. It's not running all day, but the staff was super helpful in explaining an alternative (short walk and direct metro connection)
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Airport hotel"
Been there cause we have an early flight the next morning, was not a bad choice for an early flight. Pro -They also have the shuttle service to the airport for free of charge but need to book in advance with the staffs and please come on time. -Good small clean room Con -There's quite nothing around the hotel so, it's really an airport hotel -There's a room service but there's not really a menu in the room so we need to go to the elevator to take a picture and came back to order then when we order they said the menu is old menu but somehow we ordered it through so, food was good though.
Dear Guest Thanks for your feedback and comments. By telling us what you liked (Pro) about your stay and how we can improve (Con), you are helping us deliver a superior experience for you and other guests in the future. Sincerely The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Amazing welcoming!"
For my job, I travel all around the round world every day, so I use to sleep in different hotels everywhere. I've stayed in this hotel on the night of the 8th/9th and I was really impressed by the warm welcome, you have an amazing staff! A special thanks to Mahfud, who made me discover the establishment overall, from the restaurant to the gym room without forgetting the swimming pool and the free drink ;) The room is nice and has a comfortable bed and all the necessary needed like some bottles of water and everything in the bathroom. By the way, I really appreciate the soap dispenser in the bathroom, I prefer them to the classic soap we find everywhere. The free shuttle between the airport/hotel and hotel/airport is really appreciated but if you could extend a bit the last shuttle from the hotel to the airport at 12h30 instead of 10h30 for the people who make their check out at 12h30 to could take the last one, it will be perfect :) If I have to advise just a "little" thing, you could maybe add a box of tissues in the room which could be very useful. Otherwise, a very good client experience. I will definitely make this place my favorite place to stay in Barcelona close to the airport. Thanks again and see you soon :)
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Short but pleasant stay!"
The shuttle bus service to and from the airport was a life saver, and the driver was very helpful in making sure I was on the right bus as at 11pm at night after a hectic evening I wasn't sure of anything any more. Last minute stay for work, even though I turned up really late in the evening the gentleman at the desk was very helpful in helping me arrange travel for the morning. Even was able to get me a plug adaptor, as I forgot to pick one up in the short notice of my stay! Room was lovely and made up well, clean and all the amenities you could need, even a plug socket near the bed! Sad I couldn't spend much time, but at least I know somewhere if I visited on a more leisurely trip.
Dear Guest One of the biggest reasons of our services is to enhance the guest experience. Hear real stories like yours is our main motivation. We would hope to welcoming you again Thank you & All the best!! The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"The Perfect Stay"
Every single aspect of my stay at BW Alfa exceeded my expectations: At check in, Dani was as helpful and kind as you could imagine. The room was impeccably clean, functional and beautiful. Honestly, it looked brand new – it had all the essentials, was tastefully decorated, and felt spacious. The shower was downright luxurious. Check out was a breeze, shuttle was right on time. Could not have been happier; BW Alfa Barca is definitely a real value. I'll only stay here when I'm in Barcelona...
Dear Scott R One of the biggest reasons of our services is to enhance the guest experience. We would hope to welcoming you again. Thank you & All the best!! The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great service and comfortable stay"
We really enjoyed our short 1 night stay here, check in was fantastic allowed us to arrive early, free shuttle bus was fantastic, rooms were quite small but very nice and modern. Food was just ok. Gym facilities and swimming pool were fantastic, the sauna was not on which was a tad disappointing but overall would definitely recommend and would stay again.
Dear Guest We felt privileged to have served you and we would hope to welcoming you again. Sorry for the sauna as it is activated from our Front Desk at request. We have been improved this communication. Best wishes. The Hotel Alfa team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect location for the airport"
We didn't get to use the amenities in the hotel, such as the gym as we arrived around 10 pm and had to leave again at 8 am. The breakfast buffet was excellent, wonderful choice and very fresh. I would go so far as to say the best we've seen. Great customer service from everyone we encountered. We would definitely stay again. Free shuttle to the airport was also a plus. It didn't appear to be in walking distance to anything, but public transport is close.
Dear SilviB One of the biggest reasons of our services is to enhance the guest experience. We felt privileged to have served you and we would hope to welcoming you again. Thank you & All the best for the New Year 2022 The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"excellent service"
excellent experience with fast timely shuttle to airport very helpful staff great room great value manager was very helpful and woke up early to make us coffee very quick check in and out very quiet would recommend
Dear Mr Matthew Thank you so much! We felt privileged to have served you and we would hope to welcoming you again. Best wishes and Merry Christmas The Hotel Alfa team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"good experience"
very friendly staff .we came after midnight the receptionist was kind and informative.the rooms are comfortable and the coffee in the lobby bar is great free transfer to the airport .the children had bunk beds that were very comfortable very good experience
Dear Guest One of the biggest reasons of our services is to enhance the guest experience. We appreciate your review as it is written with exquisite kindness and generosity. Glad to know that our family room was very confortable! We would hope to welcoming you again. With Gratitude! "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great hotel"
Hotel was very comfortable and clean with a nice style. Location was ok, about a 10 minute walk to the nearest metro station. Taxi to the airport is a set €29 so if you have an early flight, either take the metro if possible or stay closer to the airport. The hotel has a bar and restaurant on site which was a huge plus considering there were no restaurants open in the El Prat area nearby.
Dear Guest We strive every day to be able to offer quality services and for this reason we have recently extended the hours of our free shuttle's schedule during the morning and afternoon The first departure to the Airport is at 05am. Good to know that our Restaurant and Cafeteria were a "huge plus" for you. We felt privileged to have served you and we would hope to welcoming you again. Best regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Room OK, quality pizza very bad"
Shuttle was well arranged, also taxi for next day well arranged by staff reception. We arrived late in the evening due to delayed flight. Restaurant was closing, we could quickly order some food and ordered two pizza en and a ham sandwich. Pizza's were very bad, hard and tasteless for 15 Euro a pizza. Ham sandwich OK but nog worth 9 euro. Bad birthday for my son. Hotel knew, nothing was done. Room simpel but OK.
Dear Guest Thank you so much for your time and review on our services. We would like to say that we take great pride and care in all of the food that we serve and are sorry to hear that the pizza that you ordered did not satisfy you. We will make certain that your feedback is passed along to our team so we can learn from your visit and continue to improve. Your satisfaction is important to us and we share your concern in doing good services. Yours sincerely "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Free shuttle to airport but limited times"
Very nice airport hotel with free airport shuttle in the morning starting at 5 am until 9 am and then again later at night. Shuttle ride was about 15-20 minutes. Book the shuttle at the front desk. It is nicer than some best western hotels in the U.S. Spacious, clean, good beds, great shower. Front desk staff spoke English. No free breakfast but it is available. We didn't eat there. Location is great only for easy access to the the airport. Otherwise, it is in an industrial area with warehouses. The metro station is close by though.
Dear Guest We thank you for your comment which has valued us positively. We strive every day to be able to offer quality services and for this reason we have recently extended the hours of our minibus schedule during the morning and afternoon. We felt privileged to have helped you and we would hope to welcoming you again. Kind regards "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Very nice place for a short overnight stay!"
A couple of issues: Even though the hotel name indicates close proximity to the airport, it is actually quite a distance away, located in what seems to be an industrial/warehouse-type area. There is a free shuttlebus from the airport, departing at intervals I was unable to find. And as far as «find» is concerned, the bus departure point at Parking G can be hard to locate, but there is an excellent video on the hotel's website showing the way in great detail. The receptionist and the night manager were really great, making check-in a very pleasant experience. The room was very nice and clean, perhaps even better than expected, and the price was very reasonable. Free wifi (speed around 10 mbps) is available. There is a restaurant and a bar on location, and again, prices are reasonable and the menu is perfectly fine. In summary, this is an excellent choice if you arrive late in the evening and need a comfortable place to sleep prior to going on a cruise.
Dear Guest One of the biggest reasons of our services is to enhance the guest experience. We may say that Parking G at Terminal 1 is easy to find if you follow the many signs at the lobby of the Airport indicating its way or just watch our one minute video on our hotel's website before you come and learn how to get there. We would hope to welcoming you again. Thank you & All the best!! "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"It pays to talk out frustrations."
We booked this hotel mainly because it had a shuttle service to and from the airport. On arrival, we were told there was no shuttle at time I called hotel. We were advised to take metro or 25euro taxi. The next day it was a 5min. walk to Metro underground to get into the city. Instructions from front desk staff was correct. When we tried to book shuttle, again, to return to airport, we were told again..no shuttle available. At this time we discussed our frustrations with the shuttle availability with the front desk staff. We were immediately offered dinner hotel vouchers, for our taxi ride to hotel, then told they would book a taxi return to airport and pay the bill. Our “free” dinner for two was excellent. Our “free” taxi was waiting for us when we departed the hotel the next day. All in all, we liked that we weren't right in the middle of the main city, as in our previous trip to Barcelona. Accommodation and Price were better. Nice breakfast included with room. Easy walk around corner of hotel to take out restaurant with inexpensive decent food.
Dear Guest We strive every day to be able to offer quality services and for this reason we have recently extended the hours of our free shuttle's schedule during the morning and afternoon. We felt privileged to have served you and we would hope to welcoming you again. Best regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Shuttle"
The hotel shuttle from the airport runs a certain times. Was waiting at the airport for two hours come to find out when I landed they stop doing the shuttle. Even when checking out I felt force to check out early because of the shuttle times so I had to wait at the airport almost 3 hours to catch my flight. The website needs to communicate more on the shuttle. Other than that great hotel, location is decent if your just staying the night in Barcelona, the bus is right in front of the hotel to get to downtown.
Dear Guest We strive every day to be able to offer quality services and for this reason we have recently extended the hours of our free shuttle's schedule during the morning and afternoon. Yours sincerely "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Express stay"
For transiting overnight, this hotel is the perfect choice for early morning flights; next time we will stay longer. Easy access to Barcelona city center by city transit; room service was excellent and the food was delicious.
Dear Guest We thank you very much for your comment which has valued us so positively. We strive every day to be able to offer quality services where our work is combined with a personal and friendly treatment. We are proud to have been useful during your stay with us. We would hope to welcoming you again. Best wishes. "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"If I could give a 0 I would"
I booked this reservation in June through Priceline. In July I had to reschedule/cancel my trip because Americans are not being let into Spain. I contacted Priceline and they couldn't do anything because the hotel is closed. It took until today 9/14 to hear back and they refuse to allow the refund even due to the pandemic currently happening. Their hotel is still closed. I am not sure how they expect me to go to a country I am not allowed in. I can not even get a credit of any sort. This is the worst customer service I have ever had.
"Refund nightmare– error or scam?"
Flights to/from Barcelona were cancelled so I went online to cancel my fully refundable booking with this hotel only to find I was denied the option of any refund. I tried calling the hotel but nobody answered, so I rang the BW reservations team who advised I had passed the 6 month deadline for cancellation, which was 6pm on 6 Oct 2019. I queried this as my documentation said cancellation had to be made by 6 Oct 2020! The gentlemen double checked and said that it was my misunderstanding and 2019 was definitely correct. How could this ever be the case given booking wasn't made until Jan 2020! He didn't know and passed me on to the BW Customer Services team who checked their records and advised instead that the booking had been made on non-refundable basis! I logged on to my BW account and read them word for word what their own system said, and this clearly stated booking was refundable provided cancelled “before 06.00pm hotel time on 06-Oct-2020”. As I had requested cancellation on 29 July this surely qualified for a refund?! The representative tried to call the hotel to discuss but was advised the hotel is currently closed due to Coronavirus concerns. I was told they would need to investigate and get back to me. In meantime I agreed to email them a screen print of their own system (Which apparently they couldn't see!) and my booking docs, which I did same day. Two weeks passed and nothing further heard so I rang again. After running through the same issues and arguments, I was advised BW were unable to provide a refund or deal further until the hotel, which is still closed, reopens. Even though they couldn't tell me when this might be! This is despite BW now agreeing (after receiving my documents) that I did actually book on a refundable basis. I refused to accept this and was promised matter would be escalated that day to a senior manager for resolution as representative had no autonomy to deal himself. In meantime I was asked to provide a copy of my CC statement to prove payment had been made as apparently BW don't have record!. I did this immediately and subsequently received an email confirming the matter had been escalated and promising a response the next working day. Guess what? 5 working days later and still no further communication. Accordingly I rang customer services again, only to be told there is nobody available who can deal, that is despite first being told the case handler was in the office and I was being transferred! I was once again promised a management call back and an email confirming this, both to be received later that day. Surprise, surprise, 24hrs on and nothing heard. Don't get me wrong all the BW staff have been friendly and polite and conversations civilised, however, right now it doesn't feel like I will ever get the refund I am due. Has a genuine mistake occurred (that for some reason nobody wants to deal with) or are BW continually getting me to send info they should already have and then failing to respond, purely a delaying tactic until they can come up with another excuse not to pay. Or indeed, given I have seen at least one similar review posted on this hotel site, is Best Western's refundable booking policy at this hotel a scam? From my experience to date, all I can say for sure is beware!
Dear Guest From the Hotel Management we want to express our discomfort and apologize at the way in which our always experienced and professional Best Western Customer Service Department has handled your questions and doubts. We wanted to convey our disagreement to our Best Western representative in Dublin who in turn has assured us that she will contact those responsible of this department to bring the attention of your review and main complaint. I want to tell you that from the management of this hotel we are ensuring that all the doubts that all our guests have are satisfactorily resolved. The hotel is temporarily closed and all cancellation policies have been adjusted and balanced to the maximum due to these circumstances in all reservations during the time we are closed. Please, contact our reservations department directly at the email we provide on our website or by telephone in the recorder message provided in order to be personally attended to. As mentioned before the hotel is temporarily closed. We want to let you know that we are informing ourselves of all the general and preventive measures that are appearing daily in international and national health organizations related to COVID-19. Likewise, we want to transmit to all our guets and future guests that we will implement all the new hygienic protocols recommended by the government health departments and others proper to our brand as the We Care Clean program. The BWPlus Hotel Alfa Aeropuerto wants to be a safe place where you can feel comfortable and enjoy a pleasant stay. We are now working hard to adapt to these new circumstances by offering all our experience, interest and enthusiasm. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Yours sincerely "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Six Month Cancelation Policy"
My wife and I had to cancel our flights and stay in Barcelona due to COVID-19. I attempted to cancel our reservation 2 months out and was unable to do so on BestWestern App. Customer service was very nice and said that when I booked the stay in Oct 2019 I had already past the 6 month cancellation period. I checked online and Traveladvisor shows the hotel to be closed due to COVID concerns. Poor customer service.
Dear Guest Regarding your reservation, I would like to inform you that we do not have any cancellation policy to which you refer in your review and we have not been notified or had a request as yours, not knowing at this moment the characteristics and dates of your reservation nor more details. I would kindly request you, to contact our own reservations hotel department directly through our hotel email in order to attend you personally and resolve your cancellation. The hotel is temporarily closed. From the management of the hotel we want to let you know that we are informing ourselves of all the general and preventive measures that are appearing daily in international and national organizations related to COVID-19. Likewise, we want to transmit to all our clients that we will implement all the new hygienic protocols recommended by the government health departments and others proper to our brand. The BWPL Hotel Alfa Aeropuerto wants to be a safe place where you can feel comfortable and enjoy a pleasant stay. We are now working hard to adapt to these new circumstances by offering all our experience, interest and enthusiasm. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Yours sincerely "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Good for overnight stay prior to departure "
We stayed at this hotel for one night prior to our departure from Spain. Restaurant on site but we did not eat there. Room service was relatively inexpensive and good. There is a nice pool, water was of a good temperature. Free shuttle to the airport, schedule at front desk the night before. My biggest complaint was that the room was way too hot for sleeping. I found this true of most of the hotels we stayed at in Spain, we stayed at 4 of them and just one had the ability to make the room cooler. It was 24 degrees C and we usually sleep at about 20.
Dear Guest We all hope that this answer to your review finds you well. Thank you for writing this comments regarding your stay at our property. Your opinion is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for your comments and time. Yours truly "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Overnight at the barcelona airport"
Their listing said they provide an airport shuttle .. but in foreign countries this usually does not materialize. I followed the signs that indicated hotel bus, waited about 20 minutes and low and behold the BW shuttle appeared. Hotel was clean, front desk helpful and waiter in the restaurant attentive. Great for my overnight connection.
Dear Ms Sue Hope you are well. Thank you so much for your comment which has valued us positively. We strive every day to be able to offer quality services and we are pleased to know that our free shutlle service from the airport was useful during your stay in the hotel. We felt privileged to have served you and we would hope to welcoming you again. Kind regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"No sleep"
Far too hot: 24 degrees at night. All reception could do was turn off the heating, which of course made no difference as it was the air conditioning that was needed. In addition despite requesting a quiet room at time of booking, they assigned us a room facing a road used frequently by heavy goods vehicles. The inadequate double glazing did not keep out this noise. Finally, the airport shuttle only departed at 08:15 and 09:00, a whole 45 minutes separation, forcing us to get up 30 minutes earlier than would normally be necessary. All in all, hardly any sleep was obtained.
Dear Guest We are sorry to know that the temperature in the room was "far too hot”. We can consider it only three degrees celsius above from the optimum temperature of a standar room for the month of February. It is good to remark that the outside temperature at night is/was approximately 8ºC. We always love to comply with the recommendations made by our guets in their reservations as we have always considered that communication is crucial in order to provide a better service. In this case we could have offered a room change and away from the road traffic. We may say for your information that all our rooms windows are soundproof and reduce the noise we believe effectively. We really apologize for your lack of sleep during your stay in the hotel. We would just like to remind that our free shuttle to the Airport and all the staff related with it is always willing to help all our guests and it has good reviews among them. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Yours sincerely, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Very happy with our short stay"
We flew into Barcelona in the morning from another part of Europe, and had our flight out to Australia on the same night. We just wanted somewhere we could relax, have a siesta and a shower before our long flight. Great location near the airport, short shuttle bus transfer. Quiet room, clean, modern and a short walk to the bus stop to get into the city. Staff were friendly and the price was reasonable. It certainly met all of our needs.
Dear Mr Randall Thank you very much for your kind comment. We certainly sell many rooms for daytime use with unsurpassed offers. Our guests are welcome to use all services and facilities of the hotel including our free airport transfer. We felt privileged to have helped you and we would hope to welcoming you again. Kind regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Our Home Base in Barcelona"
My wife and I stayed at Best Western Plus Hotel Alfa Aeropuerto multiple times over the past few weeks. We love Barcelona, and enjoy visiting the many sights and attractions available to see in the great city. We also embarked on a weeklong cruise that departed from the Barcelona cruise port. The hotel's proximity to the El Prat airport, Metro station and the A21 bus make it an ideal location for people on vacation like us. Don Luis Tobias, the General Manager, and his wonderful staff are always ready to help traveling tourists like us with logistics such as storing luggage, arranging transport to the cruise terminal and providing valuable information on "how to do" things in Barcelona. The hotel is only one of four hotels which offer complimentary airport shuttle service. The shuttle driver, Fran, was particularly helpful to us. The hotel is clean and comfortable. We always enjoy the paid breakfast at Mercat Restaurant. The lunches and dinners are always very good, and reflect the magic of Catalan cuisine. We stayed in one of the suites on the second floor, and enjoyed the extra space and amenities of our room. The windows are sound-proofed to the point where one can hear the drop of a pin. I'm sure in the coming months and years, Best Western Plus Hotel Alfa will be seeing more of us!
Dear Guest One of the biggest reasons of our services is to enhance the guest experience. We appreciate your review as it is written with exquisite kindness and generosity. We would hope to welcoming you again. With Gratitude! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Bed Bugs and smelly room. Call for confirmation that all bed bugs are gone!"
I saw the good reviews from TripAdvisor and booked a room at this hotel close to the airport as we were supposed to land late at night. They charged 54€ per night, plus 12-14€ for breakfast (so overall the price was the same as other hotels near the airport). The Hotel, provided a shuttle bus, the last one was scheduled to leave from the airport at 00:30. We called as soon as we landed at 00:15 and called to make sure were were going on the right direction and get on the shuttle. The guy at the reception which receive the call wasn't helpful at all, the way he replied sounded like we should give up on the expectation to get the shuttle bus and find other way. We ignore his attitude and tried to reach the shuttle bus stop, and eventually got on the bus. Our plan was to wake up the next day and go get our rental car at the airport early in the morning. Unfortunately, as we were about to go to sleep (2 am) we discovered a bed bug on our pillow and another one who was crawling out of the mattress. We called the front desk right away and the guy didn't seem surprised. We were shocked! He gave us another room, which didn't seem much better from the other one. No bugs but a nasty smell of some herbal medicine kinda smell. Needless to say, that we didn't sleep much and the whole experience ruined our small vacation to Barcelona as we were in constant fear of having bed bugs eggs in our suitcases and clothes. One good note, the breakfast was ok. And a lady at the reception in the morning after said they've been running a pest control and will continue to do till the situation is totally resolved. And offered us a total refund.
Dear Guest We are sorry and we want to apologize for your negative experience. Our free shuttle service from the Airpot is always given five minutes of courtesy and very especially in the last services also we warn the driver if there are phone calls as yours in order to wait for our guests. We would like to reassure you and explain you that we have been doing an important and very exhaustive control in the room that you occupied. We may assure you that the situation has been already solved as it was a specific and timely case that it will hopefully not be repeated again. No need to say that it is not pleasant at all for us to receive a feedback from a guest of the hotel as this one. In our opinion you were treated and the situation was handled and compensated correctly following our commitment and values towards our customer, as it is mentioned in the last part of your review. You can be sure that in this hotel the quality of our services, the cleanliness, the hygiene and the maintenance of our rooms are above all unquestionable priorities. And in this particular case we took immediate and effective measures in order to continue with our true purpose which is to be the best accommodation option for our guests. We hope to receive you again on your next visit. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Good at the surface..."
Stayed here for new year's eve due to an early flight. The hotel is ok...but just okay. A bit disappointing for a best western plus though. My biggest issue was the condensation in the room!!! It was horrible!!! The water from Windows was dripping on the floor, so bad that it woke me up at night! When I've mentioned this to the receptionist...and she only cared to ask me to pay the city tax! So be aware and check the window for mould!!!!!
Dear Guest, Thank you for taking the time to share your feedback. We would like to say that we are constantly improving rooms and facilities and updating many things and cleanliness and maintenance in depth check lists are carried out effectively and regularly in all rooms by our respective teams. And all surfaces around windows are treated preventively against mould because achieving an optimal and healthy condition of our rooms is always our main priority. Sorry to read your experience that we are considering with great concern as it is explained almost as a water leak from another part of the room. By telling us what you liked about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future.We share your concern very much in doing good services and we hope you will give this your kind consideration. Best regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Not an Airport Hotel; Shuttle not reliable"
This is not an airport hotel despite its name. You have to walk over one kilometer through the parking structure to get to the shuttle. When a shuttle finally arrived there was more than 30 people waiting but a shuttle had room for 12. This turned into an ugly scene with my 81 year old mother and two kids being forced out by some other travelers who were saving seats for someone else. When I called hotel I was told that shuttle is run by a contractor and the hotel does not control it. After waiting for an hour we walked back with three kids and my elderly mom to the taxi stand. The cost of taxi was 30 euros as this is not close to the airport at all. When I mentioned this situation at the check in I was told that if we arrived earlier there would not be a problem with a shuttle. So I guess it was all my fault for not arriving at the right time for the shuttle. He did mention that if there is a problem with a shuttle they reimburse for taxi but when I asked for reimbursement I was told that in my case I will not be reimbursed because I arrived at the wrong time. This all seemed crazy. Don't stay there if you are looking for a convenience of staying close to the airport.
Dear Ms Joanna Thank you so much for your time and review on our services. We may say that our free shuttle from/to Barcelona Airport is a practical service willing to help to connect the flights of our guests or to pick them up on arrival at the Airport. We have a long schedule of departures from Terminal 1 & Terminal 2. In overall, we believe is a very useful service as we receive many compliments from our guests. The night to which you refer we had an unexpected group of passengers from a last minute cancelled flight. They should have been picked up by a shuttle provided by the airline which was going to reinforce the transfer to the hotel but this one arrived with some delay after. We would like to apologize for this punctual and unfortunate lack of service of our free shuttle at your arrival at the Airport and for the weak response received at that moment from our side. Next morning, we had the opportunity to speak with you at the lobby of the hotel and to apologize personally to you and your family for this unusual circumstances. Ms.Joanna, we regret very much not having fulfilled your expectations and we hope that in your next visit you can enjoy the quality of our services. We will make certain that your feedback is passed along to our team so we can learn from your visit and continue to improve. Merry Christmas & Happy New Year! "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Pretty awsome"
We have stayed at this Hotel several times. We have always been pleased with every aspect of our stay. The rooms are spacious and the beds are very comfortable. The staff is friendly and helpful!!!!!!
Dear Marcel Thank you so much for being a regular guest of this hotel. We would hope to welcoming you again We wish you a great Christmas and a very happy New Year!! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Not bad.."
Stayed in this hotel before, got a bit better service then...hence still 4 stars from me. Took a taxi from airport night time, basic charge 20 euro. When I checked in reception staff forgot to provide me wifi password, ok not a big deal and they made other mistakes in general etc room did smell of drain however it was well-equipped and clean.
Dear Guest, Thank you for taking the time to share your feedback. We would like to say/remind that we provide with every check in an informative leaflet. This leaflet has all services available in the hotel and the first one to appear is the wifi with its free password. The Guest Directory of the room also gives some information about it. Please, accept our apologies for this regrettable inconvenience with the drain. It is an unusual complaint and we are taking measures to ensure it will not happen again. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Merry Christmas & Happy New Year! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect entry to Spain"
Reception late at night was welcoming and unfussy. The relaxed atmosphere in this hotel stems from staff courtesy and friendliness. The neat, centrally sited bar epitomizes that feeling, and offers sensible, high quality snacks. The hotel's own shuttle service to and from El Prat airport is a valuable part of the overall attention to guest comfort and convenience. Rooms are well appointed and spotless.The breakfast buffet is of high quality and variety.The hotel tariff is below that of a well known city centre hotel of inferior quality. One oddity, however, is that bar and dining staff said that their gratuities are pooled, and are added to the guest account at checkout. That in fact did not happen; we insisted therefore on contributing a gratuity in cash to reception, at appropriate pecentage. Taxis to the port are speedily arranged by reception, given the hotel's unobtrusive liaison with taxi services. All in all an impressive and highly pleasing experience after transatlantic flight and pre-cruising.
Dear Mr Alan One of the biggest reasons of our services is to enhance the guest experience. Hear real stories like yours is our main motivation. We would hope to welcoming you again. Merry Christmas to you and your family & Happy New Year!! With Gratitude The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Close by the airport"
We stayed at this hotel prior to an early morning flight at the end of an extended trip through Spain. The hotel proved to be an exceptional value. This hotel was surprising on many levels. The decor and class of the hotel was far nicer than a typical option close to an airport. The breakfast was superb. The coffee was fabulous. The rooms were modern and comfortable and the staff was exceptionably nice and helpful. They also have a complimentary shuttle to the airport. This was seriously one of the better airport hotels that we have stayed in. To give you an idea, our prior hotel stay in Spain was a 5 star option and we still felt this hotel was suitable.
Dear Guest Thank you so much for your time. We are very happy to read your generous opinon on us. We all hope to see you soon again! With Gratitude & all our Best Wishes to you for the Next Christmas and New Year! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Best Western Alfa October 2019"
Modest property, very good value for money. Has a complimentary shuttle bus from Barcelona Prats (the primary airport). Barcelona Metro has a station at the airport, so transportation to and around the region becomes economical. Hotel was under construction when we were there, so it may be even better now. Complimentary glass of champagne upon arrival was a nice touch.
Dear Guest Thank you so much for your time and this review. It is one of our purposes to increase the satisfaction of our customers with our services and the new updates of facilities and rooms. We do have nearby metro station and public bus to downtown. Best Wishes & Merry Christmas The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Outstanding Hotel."
The entire staff was extremely friendly and helpful. We arrived mid-morning after a cruise and much before normal check in, but we were able to get in our room shortly after arrival. Rooms were spacious and very clean. Location was excellent for airport access and the free shuttle was on time, quick, and much appreciated. There are a few restaurants nearby but maybe too far without a vehicle. However, we had breakfast and a late lunch at the hotel's restaurant and it was very good. Our experience staying at the Hotel Alfa Aeropuerto was entirely positive and I would recommend it highly.
Dear Mr Mark Thank you so much for your comment on our services. We are happy to know that you would recommend us! We all hope to see you soon again! With Gratitude & all our Best Wishes to you for the Next Christmas and New Year! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"very convenient for airport"
We stayed here overnight for an early morning flight. Great hotel shuttle that comes at regular scheduled times. very comfortable beds. Quiet, large rooms. Full restaurant available but we did not eat there. Would recommend.
Dear Guest Thank you so much for your comment on our services. We are happy to know that you would recommend us! We all hope to see you soon again! With Gratitude The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great hotel"
The staff was amazing and the rooms were impeccable. This is a great choice when you need to stay by the airport. The airport shuttle is free and always on time. The relatively inexpensive buffet breakfast was delicious for only €10!
Dear Mr Camacho Thank you for this nice review of our hotel! We are very glad that you enjoyed your stay with us! We felt privileged to have served you and we would hope to welcoming you again. Best wishes & All the best! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"great for an overnight airport stay"
This is a perfect place for an overnight airport stay. There is a regular free shuttle bus between the hotel & both terminals. The hotel is simply decorated but has everything you want for a comfortable night's stay. There is even spare bedding in the wardrobe if needed. The staff are very friendly & helpful. We had a bar meal – beef burger & chips - & it was the best I´ve had in a long time. The breakfast was buffet style – plenty of choice & tasty. We will be staying there again for sure as it is certainly good value for money,
Dear Ms Rosalind, Thank you so much for staying with us. We hope to welcome you back to our hotel very soon! Kind regards, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Excellent hotel near Barcelona airport"
We stayed here post-cruise as it was convenient to the airport. Such friendly and helpful staff, very reasonably priced and so many thoughtful extras, even a suitcase scale in the lobby next to an airline schedule monitor. Upon arrival we received a voucher for a glass of bubbly at the bar, chocolates in our room, together with a little handwritten welcome note. Nothing was too much trouble. Also free shuttle to the airport, about 15 minutes away. I would definitely stay here again.
Dear Ms Lorraine One of the biggest reasons of our services is to enhance the guest experience. Hear real stories like yours is our main motivation. We would hope to welcoming you again. Many Thanks & All the best!! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Courteous and timely"
We stayed at this location after our cruise, we wanted to be closer to the airport. The location is convenient, if you want to be close to the airport. However, it is far from all other activities. The breakfast is excellent, so many good qualities and choices. Internet and wifi was great. The shuttle to the airport was very convenient. We also appreciated the fact that we were able to check in a 9 am with no extra cost.
Dear Guest Thank you for this nice review of our hotel! We are very glad that you enjoyed your stay with us! We felt privileged to have served you and we would hope to welcoming you again. Kind regards. The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"On your way to a cruise ship"
The hotel is very convenient for those who start or end their cruise in Barcelona: It is located on the way from airport to cruise terminal. After the flight, you can take the free shuttle, and in the morning leave for the port by taxi (13-14 Є). If you prefere to stay for a day or two in Barcelona, you catch the half-empty bus # 21(stops near the doors) and after 30 min you will get off at Drassanes, where Rambla starts.The advantages of the hotel itself are described in most reviews. Do not neglect breakfast: varied and delicious.
Dear Guest One of the biggest reasons of our services is to enhance the guest experience. We would hope to welcoming you again Thank you so much & All the best!! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Just an average place"
Although close to the airport, this hotel was difficult to locate. Public transportation by train was also problematic. The price point is good but as a tourist, I was challenged by the lack of amenities available, i.e. a converter, ability to change the room temperature, etc. I was also displeased with the limited transportation to and from the airport.
Dear Guest, Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience. By telling us what you liked about your stay and how we can improve you are helping us deliver a superior experience for you and other guests in the future. We would like to mention that our free shuttle from/to Barcelona Airport is a practical service willing to help to connect the flights of our guests or to pick them up on arrival at the Airport. We have a long schedule of departures from Terminal 1 & Terminal 2. In overall, we believe is a very useful service. We always provide practical information where/when by phone upon or prior arrival of the guest, also by email or in our website. And we have edited two videos to easily find the bus stop on each terminal. In our Room Guest Directory can be read that we will be deligted to assist any guest to replace any forgotten items. It is the forget something? paragraph. A long list of amenieties are under request 24h. The metro Line 9 Sud links with the most important metro lines of Barcelona as L1, L5 and L3. Easy to take and use allowing to reach any important destination in 20/30 minutes. Thank you for staying with us and we hope another opportunity to welcome you in our hotel. Kind regards! The Best Western Plus Hotel Alfa Aeropuerto "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Excellent Airport Hotel"
We had an early morning departure out of Barcelona and decided to stay at this Best Western Hotel. It was an excellent choice as the staff was very friendly, the rooms were well appointed, up-to-date, and very clean. They had nice little lounge & offered us a champagne cocktail there. They also had a restaurant, but our schedule did not allow us to have dinner or breakfast there. They did have great shuttle service to the airport which worked out perfectly for us. Highly recommend this hotel.
Dear San Carolyn One of the biggest reasons of our services is to enhance the guest experience. Hear real stories like yours is our main motivation. We would hope to welcoming you again Thank you & All the best!! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Noisy but friendly staff "
Stayed here a couple of nights. Bar man very friendly and no fuss made when ordering off the menu as food did not suit. Airport location for quick access to main tourist sites. Metro and bus stop close by and takes you to all the hot spots. No shops near by but petrol station across road has snacks and water cheaper than hotel prices. Bedroom was clean and spacious. Have given 3 star as walls are thin and you can hear people talking. Someone decided to ignore their alarm for over 30 mins at 0300am and then when they got him and his wife decided to have a loud conversation. Some people are very inconsiderate
Dear Guest Thanks for your feedback. We regret not having fulfilled your expectations because the quality of the walls. It is clear that in that circunstances mentioned it was not the hotel's fault. Sorry for the inconveniences! We hope that in your next visit you can enjoy the quality of our services and facilities. Sincerely The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Day use stay"
We stayed at the hotel between flights for 4 hours. I like the ability to book a short stay, but beware we waited 45 minutes for the shuttle at the airport and then there was traffic, so it took 20 minutes to get there. The hotel is sufficient for a short stay, but would not be happy here for a longer stay.
Dear Guest, Thank you for taking the time to share your feedback. Our free transport from/to Barcelona Airport is a practical service willing to help to connect the flights of our guests or to pick them up on arrival at the Airport. We have a long schedule of departures from Terminal 1 & Terminal 2. In overall, we believe is a very useful service. We always provide information of where/when by phone (upon or prior arrival), by email (we send an info template) or in our website. And we have edited two videos to easily show the place to take it at the Airport. We hope to welcome you back to our hotel. Kind regards, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Pleasant stay/ loud band!"
Stayed one night before cruise. Used taxis from airport and to port. Room 101 on first floor. Large room, comfortable bed and good condition. Snack bar open till 1am and restaurant for breakfast opened at 5am. Had breakfast that was well laid out buffet of hot and cold food. Good quality. Only problem nearby was a band with drums, trumpet etc playing and it seemed outside. Was still playing loudly back of 3am. Would use again , if no band playing
Dear Guest Thank you so much for your time and this positive review on our services. We felt privileged to have served you! The "loud band" who was playing (mentioned in review) has no relation with this property or premises. Sorry! We wish you all the best! The Hotel Alfa AeropuertoTeam "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Barcelona 2019"
The Best Western Barcelona Alfa Aerpouerto is a decent hotel, close to airport with shuttle service. The hotel is clean and rooms appear to have a recent upgrade. There are no aminities nearby. Zero. The hotel restaurant is the only option. The food was minimal. I was disappointed considering the fairly good feel I had with the hotel in general. Almost like the restaurant was run independent of the hotel. I stayed one night and it served its purpose. I think I would shop a bit harder for a hotel next time as the train puts you directly in the airport there is no need to be close to the airport to make connections. Also a bit pricey but a decent hotel.
Dear Guest Thank you so much for all your positive comments. We may say that we take great pride and care in all of the food that we serve. Our restaurant offers buffet breakfast, lunch, dinner (a full menu with several options to choose & a la carta) and we have also room service menu and cafetería/lounge offering sandwiches, pizzas, tapas, a basic menu, drinks, etc. Our free shuttle tries to provide a fast and reliable service so any guest can schedule his/her arrival at the airport in time while enjoying other hotel services as breakfast or a few minutes more of rest without need of rush. We share your concern in doing good services and we work hard to deliver an exceptional guest experience. We hope you will give this your kind consideration. Yours sincerely "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"朝、早くに旅立つ方にお薦め"
2019年10月に1泊しました。Barcelonaに立ち寄った時には最終日、必ず1泊します。無料で空港まで送迎してもらえるからです。今回は市内から空港までL9の地下鉄で行って、空港からタクシーで行きましたがなんと30ユーロ（チップ込）もかかりました。スペイン広場から空港に向かうのと、同じくらいのコストです。空港から向かう時もHotelからの送迎をお願いしましょう。 ホテル周辺は何もないので、空港で調達しましょう。なおホテル内に売店はあります。ホテル前から既報の通り、市バスが走っていました（利用していません）。室内はきれいで、安心して過ごせます。バスタブも広くて利用価値大です。またシャワーのお湯の出具合も良好です。シャンプー、ボディソープ、ボディーローションがありました。またお得意様ということでチョコもプレゼントされました（笑）…写真の通りです。TVに日本語番組はありません。また館内に夜１１時まで利用できる小さなプール、サウナがあります。コインランドリーはありませんでした。翌日、早くに出発を予定される方にはぜひ、お薦めホテルです。 It is highly recommended for tourists to leave in the early morning at Barcelona. Because it is possible to use the shuttle from the hotel. It took about 15-20 min. fro the hotel to airport. Unfortunatelly, I had to pay 30 Euro as the taxi fare from the airport (arrival level) to this hotel. So, I recommend to use the shuttle service from the airport even if we have to wait for the pick up long time. In the hotel, there is a mini store and swimming pool with sauna. And the room is very clean. There are no stores and restaurants around the hotel at all.
Dear Guest Thank you so much for your review about our services. We may say that our free transport from/to Barcelona Airport is a practical service willing to help to connect the flights of our guests or to pick them up upon arrival at the Airport. We have a long schedule of departures from Terminal 1 & Terminal 2. We always provide information of how/where/when by phone (upon or prior arrival), by email or in our website. And we have edited two videos to show the distance to walk in both terminals. We are very glad to know that you have enjoyed your stay with us and hope to see you soon. Sincerely, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Good hotel in Barcelona"
We really enjoyed our time here! Emanuel was great, so nice and thoughtful. There is a direct bus to the city that stops in the Ramblas area and a shuttle to the airport. I recommend this hotel, especially if you arrive to Barcelona in a late flight.
Dear Guest, Thank you so much for your generous recommendation. We hope to welcome you back to our hotel very soon! Warm regards, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Convenient Comfort"
We enjoyed the convenience of the shuttle to and from the airport. The staff was helpful, the room was quiet and sparkling clean, and the bed was extremely comfortable . We would definitely stay here again should we be traveling through BNC!
Dear Guest Thank you for taking the time to share your opinion. We work hard to deliver an exceptional guest experience and we are glad that you could enjoy our services. We appreciate very much your generous recommendation and great support! All the best & warm regards. The Hotel Alfa Aeropueto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Perfectly decent hotel located close to Fiumcino airport"
This is a perfectly decent hotel and it's surprisingly quiet, given its location in Fiumcino, very close to the airport. Breakfast is extra unless you book it, but is buffet style and very good in terms of the range of items available. WiFi is good and there are 2 computers with internet access in reception if you don't have a laptop/smartphone. Staff were really helpful and spoke very good English.
Dear Guest At Best Western, we strive to treat each guest like family. We believe this practice of providing outstanding service and superior customer care is what sets us apart from our competitors. We look forward to seeing you again for your next Best Western stay. Warmest regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Unnecessary fee"
I booked this room about 3 weeks before my stay. Within 10 minutes I realized I got the date wrong. I contacted the hotel, admitted my error and asked for a change in dates which they agreed for another 35€. The hotel was non refundable so I kept the reservation for obvious reasons. When I arrived I asked if they would waive the fee. They said no but they upgraded me to a suite. I said I didnt want the suite but rather to have the fee waived, they refused. Internet was slow, lobby was pokey, and the "suite" was the same as any other average hotel room I have stayed in in Europe.
Dear Guest We would like to remember that this type of supplement applied to the reservation (non refundable in this case) normally try to adjust the rate difference between the day booked and the new date. The rates do not have to be coincidental on different days and weeks. We know that errors when making the reservation may occur and we try to satisfy the needs of the clients in these circumstances but without taking advantage of it. You were informed and accepted the supplement before hand as we can read in your comment. We may say that the upgrade to a suite is a gesture of goodwill from our Front Desk Team to you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Yours sincerely "Be My Guest" Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Very Good Hotel at a Reasonable Price"
This hotel is about 10 minutes drive from the Barcelona El Prat airport. It provides clean and comfortable rooms with good amenities at a reasonable price. A big plus is the free airport shuttle provided by the hotel. (The shuttle starts operating at 5:00 am. If you need to leave before that time, a taxi would cost 25-40 euros, depending on the terminal you are going to.)
Dear Guest Thank you so much for your time and review! We have public bus & metro station nearby. We would hope to welcoming you again. Best regards. The Hotel Alfa AeropuertoTeam "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect for Morning Flights"
This is a great hotel if you need to be close to the airport. They have an airport shuttle and their website provides a video on how to locate the bus stop at the airport. We called them when we reached the bus stop. We stayed only for one night because of an early flight the next day. The room was nice and comfortable. Enjoyed the shower as well. Heard no noise from outside or the neighbours. Since the hotel is in the industrial area, we ate dinner at the hotel. Too tired to venture far from the area. We weren't the only ones because it was pretty busy. You can either eat at the restaurant or at the bar. The bar served burgers, if that is what you're looking for. The food at the restaurant was okay. The waiters were very nice. The reception staff provided good service and check-in was quick. They also recommended when to take the shuttle in the morning so we didn't miss our flight. You will need to tell them in advance when you want the shuttle the next day, so they can document it on their list of passengers. The hotel's location and shuttle makes it perfect for morning flights.
Dear Guest We are pleased you enjoyed your recent stay in our hotel. Your compliments of room, staff and services are very much appreciated. Thank you very much for taking the time to write a review and we look forward to see you soon. Kind regards The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"Convenient for early morning flight"
A few comments tips for other travelers using this hotel for a one night stay A. Airport shuttle from Terminal one - there's a bit of construction going on but follow the signs down the steps to 9 numbered bus stops. These are stops for both offsite parking and hotel buses. B. Dinner They tell you that you are in an industrial area with no place to eat. But it's an easy 20 minutes walk to lots of great restaurants in El Prat de Llobregat across the river. Safe and very lively on a Friday night with families. C Breakfast I ate at the buffet hoping for good coffee but it was a machine that made burnt espresso. Lots of rich meats and dessert cakes but I did find yogurt and made tomato bread. Gas station across the street may be better option with their coffee and roll special per another guest. D Airport security in BCN. I'd advise leaving early on a Saturday at least. Security is very slow and quite a few people missed flights. Pleasant staff. Nice rooms. Loved the shower. I'd select it again
Dear Mr Fritch Thank you so much for your comment. We strive every day to be able to offer quality services. We felt privileged to have served you and we would hope to welcoming you again. All the best! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Hotel close to the airport"
I stayed at the BW plus hotel alfa aeropuerto on my last night of a week long stay in Barcelona. My stay was based on the hotel's location near the airport and the shuttle service. My room on the first floor was very clean but dated. The bathroom was the hit of the room. Large and nicely decorated. I like to get out of hotel rooms and walk, but the area the hotel is in is next to an industrial park and very busy with traffic. There is not much to see or walk to in the area unless one wants to walk toward the shoreline (quite some distance). The salmon dinner that I had in the hotel restaurant was good, but not overly memorable. The first wine I ordered was not available. Luckily, my second choice was available and very good. The breakfast buffet was quite small for 10.90 EU. I could not find any granola on the buffet. The ham was pretty dry and stiff. Also, this hotel cost me more than my hotel I had in downtown Barcelona. All of the staff were friendly and helpful during my stay. Overall, I'd stay here again when needing a hotel close to the airport to catch a flight, but I enjoyed hotels where I could walk around and enjoy the sites.
Dear Guest, Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We would like to highlight that we are constantly improving rooms and facilities and updating many things. Thank you for staying with us and we hope another opportunity to welcome you in our hotel. Kind regards! The Best Western Plus Hotel Alfa Aeropuerto "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Night before flying home"
This hotel on airport property or very nearby, and has a shuttle to take you to your early morning flight. Good breakfast to start the day. Very nice room. Great choice for the night before flying home.
Dear Ms Judy Thank you for this great review of our hotel! We are very glad that you enjoyed your stay with us! We felt privileged to have served you and we would hope to welcoming you again. Best wishes. The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Short Stay/ Great staff"
I was only for 3 hours in the hotel, because of a stop over in Barcelona! My flight was delayed, but the night manager organised that the shuttle bus was waiting for me. Finally he invited me for a beer, what is not usual in this days. Therefore I would give my personal thanks to Manuel Fernandez who understands the needs of his clients. The driver of the shuttle bus was also very kind! Excellent service and once again many thanks to both of you! I hope your management appreciates your great job! All the best for you in the future and please move on like this! Best regards jan
Dear Guest Thank you for taking the time to share this feedback. We work hard to deliver an exceptional guest experience and we are glad that you could enjoy our services. We appreciate very much your generous recommendation in tripadvisor and great support. Warmest regards. The Hotel Alfa Aeropueto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great staff and breakfast. Convenient shuttle"
As an American traveller who does not speak Spanish, I was grateful that the staff spoke excellent English. Everyone was very helpful and friendly. The breakfast was beautifully laid out, and very tasty. The room was clean, cool, with a comfortable bed. The shuttle to the airport was on time and organized. I would stay here again and would recommend it to anyone who needs a quick trip to the airport in Barcelona.
Dear Ms LouAnn Thank you so very much! We felt privileged to have served you and we would hope to welcoming you again. We wish you all the best! The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Excellent"
We stayed here 5 nights because our return home to Florida was delayed due to hurricane Dorian in early September. We wanted to be near the airport and this hotel was only a mile away and had a free shuttle to and from the airport. . While the location is not in the City Center, there was a bus stop right in front of the hotel and in 25 minutes we were in the tourist area. The hotel was lovely and, without exception, every staff member was courteous, professional and accommodating. Our room, although on the small side, was clean and had everything we needed. The towels were big and fluffy, the pillows and bedding very comfortable. We did not have a car and there was a very limited choice of places to eat near the hotel so we ate a lot of our meals at their restaurant. We enjoyed every meal we had there. I can't honestly think of anything negative about this hotel. It is a great value and I would definitely stay there again.
Dear Guest One of the biggest reasons of our services is to enhance the guest experience. Hear real stories like yours is our main motivation. We would hope to welcoming you again Thank you & All the best!! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Don't let the location put you off"
Very nice hotel which was close to the airport and cruise terminal. The staff are all very helpful, and the rooms well appointed. Due to the location, eating choices are limited so we decided to eat in the hotel. The food is ok, both the evening meal and the breakfast were well presented and tasty. the breakfast was a buffet affair. Overall a good hotel.
Dear Nicholas C, We are pleased you enjoyed your recent stay with Best Western Plus Hotel Alfa Aeropuerto. Your compliments of room, staff and services are very much appreciated as well our breakfast buffet with your detailed description is greatly appreciated. Thank you for taking the time to write a review and we look forward to your return. Kind regards The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"Did not deliver"
I'm currently at the Best Western Hotel Alfa Aeropuerto and challenged by the constant interruptions to the Internet service. I have had to make several trips to the lobby to reconnect, which is quite annoying. I'm also disappointed by the location and it's relationship to the Metro station as well as its location in an isolated industrial area. Finally, and these are small gripes, the room temperature cannot be adjusted so it's either ice cold or extremely warm, the market choices are limited, the rooms are not sufficiently sound resistant, and the amenities require significant assistance, i.e. telephone, beauty mirror, room door lock, etc. Although the price was decent, remember, you get what you pay for.
Dear Guest, We are very sorry that your first visit at our hotel was not really positive . Thank you very much for all your suggestions, helping us to constantly increasing our standards. We very much hope to have the opportunity to welcome you back soon and remain at your disposal for any further assistance you might need. Warmest regards The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"Best in the west"
We had the best stay during our short visit. We received a warm welcome from the very professional and humorous Manuel Fernandez. We were pleasantly surprised by the fantastically modern interior of the hotel and rooms (love all the lights). We immediately felt at home and Manuel was very generous. This hotel comes highly recommended for those looking for something close to the airport. We will be back!
Dear Tammy D, We are pleased you enjoyed your recent stay with Best Western Plus Hotel Alfa Aeropuerto. Your compliments of room, staff and services are very much appreciated . I will share your comments with Manuel who I am certain will be encouraged by your remarks Thank you for taking the time to write a review and we look forward to your return. Kind regards The Hotel Alfa Aeropuerto Team " Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"Last Night"
The rooms, staff, location of the hotel were great. We used the free shuttle to the airport which was convenient - just make sure you sign up for the shuttle when checking in. We used the pool with my grand daughters after a day of travel. The rooms are modern and pleasant. We had two rooms and their is a pull out cot which added a third bed - very convenient.
Dear Mr Eddie Thank you so much for your time and comments. We strive every day to be able to offer quality services Hope to see you soon again! Kind regards. The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"The best of the best!"
Wonderful hotel. The outside made me a little skeptical yet as you pull in and walk inside, its modern and beautiful. Clean hotel, friendly front desk agents, and great price for the rooms! Been at 6 different BW during my 3 week long vacation, this is my favorite property!
Dear Ms Jessica One of the biggest reasons of our services is to enhance the guest experience. Hear real stories like yours is our main motivation. We would hope to welcoming you again Yours truly The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great location "
I booked this hotel very last minute as we were staying in calella with a check out time of 10:00 but our flight wasn't till 21:40 and my daughter was very poorly, we needed somewhere for her to rest before flying home. Booking and check in was very efficient Staff were very helpful Room was immaculately clean and beds very comfortable Location is great for the airport Local shop and restaurants , pharmacy and bank are just 5 minutes walk , out the hotel, turn left then left again through the turnstiles Free shuttle to airport was brilliant We would definitely recommend and return
Dear Guest Thank you so much for your time and this positive review on our services. We felt privileged to have served you! We wish you all the best! The Hotel Alfa AeropuertoTeam "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Convenient "
We just needed a hotel for one night. Hotel itself is nice and clean, reception staff friendly and breakfast is nice, omelettes made to order which is a nice touch. Breakfast is 10.50. We got an email with the times the bus could pick us up from the airport but the directions weren't adequate. Basically you come out of arrivals turn right and walk down to the very end, the airport shuttles go from there. It is an 8 to 10 minute walk. As a result of the directions from the hotel we missed a shuttle as we couldn't find where it was going from and had to wait 40 minutes for next one and got eaten by mozzies while waiting. Anyway nice hotel, airport shuttle needs better directions.
Dear Guest Thank you for your comment and your time. We would like to say that our free shuttle from/to Barcelona Airport is willing to help to connect the flights of our guests or to pick them up on arrival at the Airport. We have a long schedule of departures from Terminal 1 & Terminal 2. We like to provide information of how/where/when by phone (upon or prior arrival), by email or in our website. And we have edited two videos to show the distance to walk in both terminals. Sorry to know that we had this trouble mentioned picking you up. Please, accept our apologies for the inconvenience. We share your concern in doing good services and your opinion and feedback is appreciated. Sincerely, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Good and clean place"
This is good and clean place, but for one or two nights. The location is not quiet, some windows have a view on the road with a lot of trucks. There are no restaurants nearby, except inside the hotel. You have to walk 20-25 minutes to get some shops and restaurants. Our room was clean. Bathroom didn't have useful cosmetic sets (shampoo, body lotion, shower gel, etc.), there were only liquid soap and body wash fixed in the wall. Reception service was good. Airport transfer was pretty useful. But driver arrived later than scheduled.
Dear Guest Thank you so much for your time and this review. It is one of our purposes to increase the satisfaction of our customers with our services. We have more toiletries on request, 24 hours, and this information is provided in our rooms guest directory forget something? paragraph. Best regards The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Good location for the airport, free bus is great"
Stayed here for the last night of our holiday to be close to the airport and for that job this hotel was very good indeed. Our free bus was waiting outside at 9am as arranged and took us (via a little detour to drop off some other travellers at the other terminal) straight to our departure terminal. Excellent. Downsides, although its well connected for transport (bus 21 stops outside the door and Mercabarna is 600m away) those journeys in to town both take a good chunk of time and are not interesting. You see a bit of the docks on the bus but that's after a massive industrial area. Nothing offensive but its valuable holiday time being spent looking at industrial stuff. This may be more a criticism of the area of the hotel but you may find you can stay near El Prat station and still have access to the airport but also get in to town in 12 minutes to Sants on a proper train as opposed to 25-30 on the bus. May not be a big thing, that. But a little Barcelona day trip the afternoon before felt like an age particularly as some of the route was congested on the highway. Otherwise fairly satisfactory, it is high quality and modern and quite well equipped with a pool, restaurant and bar. Room was air conditioned although this looked like it was on a timer and stopped after a while so it was still too hot for my liking. So not the perfect stay but certainly up to the job and convenient enough.
Dear Guest We thank you for your comment. We strive every day to be able to offer quality services. We felt privileged to have served you and we would hope to welcoming you again. All the best! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"1-night stay hotel near BCN airport"
The hotel is conveniently located near the BCN airport, and accessible via underground (about 10-minute walk and I would not recommend doing that at night). It is pretty distant from the city centre - so it becomes complicated to combine your stay with going sightseeing. And the surroudings are just factories / warehouses. The staffis nice and friendly, speaking good English. The room is quite spacious, bed was actually pretty wide and comfortable, the bathroom was clean and had all the necessary toiletires and a hair dryer. soundproofing of the rooms are not very good. They provide sauna/swimming pool services till 10 PM, there is a small shop and a restaraunt on the ground floor. I liked the idea of flight airport-style board in the lobby. Check-in and check-out very fast. The hotel offers free shuttle bus to and from the airport - very quick and convinient. For me - its a great option to have rest between the flights, but you have nothing to do in or around the hotel.
Dear Guest Thank you so much for your time and review!.We have public bus & metro station near us. We would hope to welcoming you again All the best to you! The Hotel Alfa AeropuertoTeam "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Good hotel close to the airport - but plan your dinner elsewhere"
The hotel is conveniently located near the BCN airport, and accessible via underground (line L9, stop: Mercabarna, which is cca 7 minutes walk away from the hotel) - however it is pretty distant from the city centre, cca 30 minutes by car. And the surroudings are just factories / warehouses. The stuff is nice and friendly, speaking good English. I had a single room, which was small but really nice, the single bed was actually pretty wide, the bathroom was clean and had all the necessary toiletires and a hair dryer. The hotel offers free shuttle bus to the airport (both Terminals!) The breakfast was surprisingly good and rich breakfast (including Cava wine :)) - I was not expecting it after my dinner the night before, which was just horrible and it deserves a separate description (see below). I am sorry to say but there was not a single thing I was satisifed with. The menu presented a really narrow choice of dishes, at very high prices. The bread served at the beginning was at least a week old, you could break your teeth biting it (I didn't dare). I ordered the seasonal salad, it came as a mix of vegetables, all you can imagine, plus a piece of boiled egg and a big piece of canned tuna (it looked like someone just took half of the can content and put it on the plate); the main dish was chicken breast with potatoes - the waiter assured me there are some side vegetables served as well. I received 4 slices of the chicken breast, some potatoes - both of them pretty ok, but also a half of a grilled mushroom, a slice of the grilled eggplant and the slice of the burned slice of the corncob. Not too much as "vegetables".... The dessert (creme brulle) was not any better, the surface was burned to the extend you could feel like you are eating coal. The red wine (I ordered only a glass so it was served from the opened bottle) was very sharp in taste as if it stayed opened for too long. The description of my experience is pretty lenghty but truly it was one of the worst culinary experience I have had in my life! Dear Hotel Management - please do something about it. This is disrespectful to your guests who expect better quality when eating in a 4 star hotel, and they pay over 30 € per one person per dinner. Surprisingly , the breakfast was really good! Maybe you have different cooks for the morning and for the evening? The thing is there are no restaurants near the hotel so if you want to have a quick dinner you have no choice but to eat in the hotel.
Dear Ms Kate We appreciate your extensive and detailed comment that in overall we see it positive. Regarding your dinner we would like to say sorry and briefly state that we have wanted to inform our Chef in case he sees it necessary to make any changes to the dishes you have described. However, we want to emphasize that all our products have excellent quality are fresh and seasonal and the different dishes that you did not choose or try from our menu could have been perfectly to your liking. And remark that our menus are weekly based on Mediterranean Cuisine and modestly add that have great acceptance among our customers. Nevertheless, we value these recommendations as they want to be constructive and useful to our service. We hope you will come back and see us again soon. Best wishes to you! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Layover stay over"
This hotel has lovely staff. We had a long day of traveling and the main desk took care of our shuttle for the next day and anything else we might have needed. We went to a very clean and comfortable room, exactly what we needed.
Dear Guest Thank you so much for your time and this positive review on our services. We felt privileged to have served you! We wish you all the best! The Hotel Alfa AeropuertoTeam "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Before cruise"
Great hotel. Only drawback is it's not close to anything. Onsite restaurant is fantastic and even catered to my daughter's nut allergy. Nice breakfast in the am. Reception was slow and took a while to check us in. Smallest elevators I've ever been in.
Dear Ms Tanya Thank you very much for your time and comments. We would like to add that we offer a free shuttle service to/from Barcelona Airport. We also have public transport nearby: bus and metro. And tracks to walk and visit the Natural Park of the Delta del Llobregat are so close from us! Even you can rent our bikes to do so! We hope you will come back and see us again soon. Best wishes to you! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Comfortable place to stay, convienent to airport and cruiseport"
We stayed at the Best Western Hotel Alfa before and after a cruise. The hotel was extremely close to the airport and included a free shuttle. When the shuttle was full when we needed to get to the airport the hotel staff called a taxi for us and covered the cost. The hotel staff was very friendly and helpful. They were ready and eager to answer questions and help us make our way through the city. The hotel was very clean and updated. We ate at the restuarant for dinner, which we thought was a bit pricy for what we got. Breakfast, however, was buffet style and was a wide spread of breakfast meats, cheeses, pastries, and even sparkling wine for mimosas to start your day. It was definitely worth an extra few euros. The only downside to the location is that if you want to explore the city it is a 20 minute ride on the bus, metro, or by taxi. All stops are close to the hotel and the staff happily helped us find our way. If I were to cruise out of Barcelona again I would definitely stay here!
Dear Guest One of the biggest reasons of our services is to enhance the guest experience. Hear real stories like yours is our main motivation. We would hope to welcoming you again All the best! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Nice"
Very nice Hotel but close to nothing. They do have a restaurant on the premises. Little expensive but there is nothing else around. The hotel clerks were very friendly. They had a small store inside with snacks and things if you needed anything.
Dear Guest Thank you for writing these comments regarding your recent stay at our hotel. We would like to add that we offer a free shuttle service to/from Barcelona Airport. We also have public transport nearby: bus and metro. We hope you will come back and see us again soon. All the best! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"A nice comfortable hotel"
This Best Western had everything that you needed. Rooms were clean and property well maintained. The breakfast they have there was wonderful. Lots to choose from and very reasonable! Recommend to have your breakfast cat the hotel. You can take a bus right outside the door to take you right into Barcelona. Bus is cheap to take as well. So just keep in mind you do need to get transportation from the hotel into Barcelona.. about 20 mins. The hotel rate was very reasonable, the best we found for a 1 night stay..
Dear Guest We felt privileged to have served you and we would hope to welcoming you again. All the best! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great for an overnight before or after flight."
The outside and location doesn't look like much, but it'd the inside that counts. The staff was great and the room was clean. The food in the restaurant was very good, both dinner and breakfast. Shuttle to airport was prompt.
Dear Guest Thank you so much for your time and this positive review on our services. We felt privileged to have served you! We wish you all the best! The Hotel Alfa AeropuertoTeam "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"OK for a one-night stay"
The hotel is rather close to the airport -- we took a taxi from airport to hotel and paid EU20. The hotel has a shuttle service which was very good and convenient, but be sure to ask about the timing because you may have to wait awhile. The room and furnishings are old, dated and far from amenities. The only reason we stayed here was because we had an early morning flight. However, the pleasant and helpful staff members made a difference.
Dear Guest, Your compliments of situation, shuttle and staff are very much appreciated. We may say that this hotel is constantly updating and improving rooms,facilities and many more things. Thank you for taking the time to write a review and we look forward to your return. Kind regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Good Experience!"
We only stayed here for one night, the night before our flight home the next morning. The room was very comfortable. The staff was extremely friendly. We also had lunch there and it was equally as good. I would definitely stay there again!
Dear Guest Thank you so much for your time and this good review on our services. It is one of our purposes to increase the satisfaction of our customers with our services. Best regards The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Not up to Best Western standards"
We stayed at the hotel for one night. The room was adequate and clean. The two single beds moved and creaked, even if only sitting on the bed or rolling over in bed. The bathroom has recently been renovated, but the rest of the furnishings are old. There must have been water leaking from the bar fridge, because the surrounding furniture was damaged. It is a 12-13 minute ride from the airport to the hotel and it seems to be located in a light industrial area. When we arrived at 3:30 pm, the kitchen was closed and there were very limited offerings available until 8:30 p.m. We ended up taking the shuttle back to the airport to get something to eat. I know it's Barcelona, and restaurants often close from 2-5 pm, but this is an airport hotel that is serving travellers making their way from point A to B at various hours. Although customary, no food service between 2-5 at the hotel doesn't make sense. I realize that Best Western is a budget hotel, but we've stayed at much better BWs in other locations. We actually paid almost 50 Euro more for one night at this hotel than we paid in the centre of Barcelona at a fantastic boutique hotel. It was helpful to have th shuttle to and from the airport.
Dear Ms Donna, Thank you for taking the time to share your feedback. We may precise that the hotel has different types of rooms and we are constantly improving facilities, rooms and updating many things in order to offer a higher quality of service to our guests. Our restaurant offers breakfast, lunch, dinner and we have also room service and cafeteria. The opening times and different options can be consulted in the directory of the room, in our front desk or in our website. We share your concern in doing good services and we hope another opportunity to welcome you in our hotel. Sorry for the inconveniences. Warm regards "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great Airport Hotel experience"
I sometimes use Airport Hotels for convenience, but I'd even use this one for more than one night happily. It's a great hotel for its budget, conveniently located with a Euro20 taxi ride into Barcelona. Unlike many airport hotels the room was quiet, and spacious. The hotel is well laid out and offers a spa and facilities, late arrival welcomes, etc. There is a shuttle to the airport. Manuel Fernandez welcomed me on my arrival, and couldn't have been more kind and helpful. Five stars for budget and location.
Dear Ms Susan Thank you so much! We felt privileged to have served you and we would hope to welcoming you again. We wish all the best for you! The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Exceeded Our Expectations!"
My wife and I used Best Western Plus Hotel Alfa as our home base during our recent visit to Barcelona and Costa Brava. Yes, it is primarily an airport hotel, suited for the needs of the business traveler. But as tourists, we were pleasantly surprised that the hotel exceeded our expectations in terms of comfort and location. Although the hotel is situated relatively far from the tourist districts of Barcelona, public transport is convenient to the hotel, and within half an hour, one can be in the heart of the city. The A-21 bus stops a few meters away from the entrance to the hotel, and the Mercabarna Metro station is a short 600 meter walk. Overall, I would rate the hotel "above-average" in terms of comfort and cleanliness. The staff at Hotel Alfa Aeropuerto will accommodate your every need and request with a smile. Our room was smallish, but adequate. Our bed was quite comfort, and there was nothing that distracted us from getting a good night's sleep. My only criticism is that only one of the two lobby elevators was functional during our entire stay at the hotel. The Merkat Bar/Restaurant has an excellent selection of local and international cuisine, and is reasonably-priced. The daily buffet breakfast is well worth the $10 Euros. The complimentary airport shuttle service is a godsend, and operates between the hours of 5 am and midnight. My wife and I plan on returning to this Best Western hotel during our next trip to Barcelona.
Dear Guest Thank you so much for this positive review about our services, staff and hotel. We are very glad to know that you used the hotel as a "home base". At this hotel, we strive to treat each guest like family. We all hope to see you again soon! Sincerely, The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"A One Night Stop Over"
We chose this hotel because it was the best value hotel at the time of booking. It was for an overnight stay while waiting to join a cruise ship. The hotel has a free shuttle bus which ran on time to the posted schedule. The hotel also offers a special rate for those guests joining a cruise though we did not know this at the time of booking so could not avail of the discount. Arriving at the hotel around 20:30hrs we found that the hotel had no electricity but were advised that it was expected back on in 15 minutes. We had to climb stairs to the 4th floor brining our luggage with us. After being let into our room, our key cards obviously didn't work due to the power failure; we sat in the dark awaiting the lights coming back on; after 20 minutes we went back to reception for an update and were again told about 15 minutes. We could not avail of a meal, so waited in the bar area until the power returned. After an hour we returned to the 4th floor of the hotel still without power. The power returned around 5am over 8 hours after checking in. The room was noisy with passing traffic so all in all we had a disturbed night. Breakfast was meager and on the cold side. On checking out we were charged for our breakfast, maybe naive, we thought after a disturbed night and no power as a gesture they might have thrown breakfast in, nope. We never even received an apology for the conditions at check in or throughout our wait in the bar. On checking out there was still no apology. It is difficult to rate this hotel on this stay alone but if we found a better rate at an adjacent hotel we'd probably opt for the other hotel.
Dear Miss Gail Thank you very much for your comments. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The hotel had that day a specific and unique electrical problem beyond our control and that affected not only the hotel but a large area of our location. We understand that many problems were caused to our guests and we really would like to apologize for all inconveniences. We share your concern in doing good services and we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope you will give this your kind consideration and we hope to see you soon again. Yours sincerely L. Tobías Be My Guest Department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great overnight stay"
Nice budget hotel with shuttle service from airport. Check in was very easy, no problem, staff was nice. Room was nice bit outdated and bathroom was a bit smelly...but overall would stay there again for overnight, friendly staff, clean room, good transfer to airport
Dear Guest Thank you so much for your time and comments. We strive every day to be able to offer quality services. Hope to see you soon again! Kind regards. The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Best Place to stay"
Front desk is friendly and helpful with travel plans or check in. Free shuttle service from & to airport. Has restaurant, bar, pool & gym. Local bus stop close to town or arrange for taxi. If you forgot about your plug will lend you one for a deposit.
Dear Guest Thank you very much for your time and this nice review on our services. It is one of our purposes to increase the satisfaction of our guests with our services. Hope to see you soon again! Warm regards. The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Close to the airport and offers shuttle service"
We arrived early to the BW Plus Alfa, and they were able to get us in our room. That was a wonderful service because we had been traveling all morning, and we were anxious to get settled. We ate an early supper in the bar area and the hamburgers and French fries were really good. A real person did our wake up call and the shuttle was very prompt and got us to the airport in plenty of time to take our international flight. Thank you, Best Western.
Dear Guest At Best Western, we strive to treat each guest like family. We believe this practice of providing outstanding service and superior customer care is what sets us apart from our competitors. We look forward to seeing you again for your next Best Western stay. Warmest regards The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Good hotel "
Stayed here for 1 night only, was handy, close to airport, they have shuttle service which was very good, very well organized. Room was nice, clean and "kind of modern", bed was ok. Would stay there again for sure.
Dear Guest We thank you for your comment which has valued us so positively. We strive every day to be able to offer quality services. We felt privileged to have served you and we would hope to welcoming you again. Kind regards "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Old, dated, poor experience"
Hotel is about 15 min from the airport. Very difficult to find the exact location for pickup of shuttle transfer from airport. Hotel is very worn, rooms are very basic, carpets are stained, walls are dented and unrepaired. Poor wifi. Some rooms are next to a rail line.
Dear Guest We appreciate your comments and would like to thank you for them. I shall start saying that our establishment prioritizes maintenance and cleanliness tasks due to exhaustive quality controls that we must follow and our hotel is being, at the same time, in a constant process of renovation of rooms, facilities and services. The location of our bus stops at the airport are certainly easy to find and the information on how/when/where can be obtained/requested in different ways: with a prior phone call to the hotel upon arrival, by emailing the hotel and we can immediately resend you a detailed template, or by visiting our website where you will find plenty of information about it, including a two minutes tutorial videos with the best tips on this concern. Regarding the hotel's Wi-Fi, I may add you that it is, in overall, a service very well valued by all our customers and the air conditioning in all our rooms is working normally as is a brand new system and each room has a thermostat for a fast regulation. The rail line that you saw from your room goes completely unnoticed as it is semi-underground and is used on rare occasions. In my opinion, those views of the Llobregat river that corresponds to the environment of its Delta's Natural Park are certainly more interesting to mention or remember. We apologize for not being able to meet your expectations during your stay and we are firmly committed to improve and review the points mentioned in your comment. We hope to welcoming you again! Sincerely, L. Tobías "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Friendly service and convenience"
The hotel location is very convenience to catch early morning flight. The shuttle run well. The reception staff (Manvel Fernandez) was very nice, even offered us a cup of coffee while we were waiting for the shuttle.
Dear Guest, We are pleased you enjoyed your recent stay with us. Your compliments of situation, shuttle and staff are very much appreciated I will share your comments with Manuel who I am certain will be encouraged by your remarks Thank you for taking the time to write a review and we look forward to your return. Kind regards, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect hotel to stay before your flight home."
This hotel is 15 minutes away from the hotel (if you take the free shuttle). If your flight is early in the morning and you have to be at the airport very early this hotel is for you. They have a free shuttle, which you have to book in the reception, from 5 in the morning. The hotel is nice and clean, has a hair dryer, kettle and mini bar.
Dear Guest Thank you very much for your time and this good review on our services. It is one of our purposes to increase the satisfaction of our guests with our services. Hope to see you soon again! Warm regards. The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Close hotel to airport"
This hotel was just fine for our needs. We needed a place close to the airport as we had to head there at 5:30am. They had a free shuttle service as well. There is much around the hotel however. We could have taken a bus and metro to downtown but that seemed a little complex for me with two young kids so we took a taxi. Pricey, but worth it. The rooms are nothing exciting but we slept and made our flight home.
Dear Guest Thank you so much for this positive review about our services and hotel. We are very glad to know that everything went fine and you found useful our free shuttle to Barcelona Airport. Sincerely, The Alfa Hotel Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Very good, would stay there again"
Stayed in this hotel 2 times recently, both times were overnight stay, had to catch flight in the morning. Reception staff was really helpful, both times.. Room was clean and tidy, walls a bit thin (have had worse)...Would stay here again.
Dear Guest We thank you for your comment which has valued us so positively. We strive every day to be able to offer quality services. We felt privileged to have served you and we would hope to welcoming you again. Kind regards "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Friendly and efficient"
Five minutes away from airport, bit too far from city centre which concerned me but bus stopped right outside, €2 and 15mins to Barcelona. Metro five min walk away. Rooms spacious and very clean. All hotel staff were friendly and efficient, gave us good ‘tourist' information.
Dear Guest Thank you so much for your time and this good review on our services. We felt privileged to have served you! Best regards The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Thank you staff and management "
This was our 3rd stay in BW + Alfa Hotel in Barcelona within last 20 days.The location is perfect ( close to airport with convenient free shuttle). The property has renovated bathrooms with quality amenities.We are impressed with the service, cleanliness and the atmosphere of the hotel. The restaurant has very balanced menu and excellent food. The housekeeping kept our room 411 spotless and tidy. All staff are friendly and well trained how to service this very busy location. We want to thank to all FD agents and especially to Luis Tobias (Assistant Front of House Manager), who convinced all our requests with smiles and high professionalism.
Dear Mr Marinov Thank you so much! We felt privileged to have helped you and we would hope to welcoming you again. Best wishes. The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Whats not to like?"
The hotel is clean, tidy and everyone from the reception staff to the housekeeping staff were extremely friendly and helpful. Situated a five-minute walk from a metro stop - which is on the same line as the stop for Camp Nou - the hotel provides a great location for visiting the stadium and exploring further afield into Barcelona. The hotel provides a free shuttle bus which takes the stress out of traveling from and to the airport. Ideal for families as the hotel is far enough away from the hustle and bustle of Barcelona centre to be quiet and peaceful, but near enough to the centre to get to and from easily. The metro is ideal but a taxi from the centre only cost 15 euros if the subway isn't your thing. There is also a bus stop just outside the hotel gates. The hotel has a small shop where you can buy water, sweets, beers, and essentials you may need. the bar area is small but very comfortable with sofas and a TV and serves food up to 11 pm. There is a restaurant in the hotel that offers a different menu as well. Breakfast is served from 5.30 am to 11 am and offers a wide selection of both hot and cold options. There is also a min-bar in the room which isn't ridiculously priced. I would definitely stop here again if visiting Barcelona.
Dear Guest One of the biggest reasons of our services is to enhance the guest experience. Hear real stories like yours is our main motivation. We would hope to welcoming you again Yours truly The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"A good transit hotel"
Stayed here for transit only. There is a shuttle bus available for free, make sure you got the schedule to avoid long waiting in the airport. Room is ok for a transit hotel, complete with all its amenities Also a bus stop for going to the city. Overall, nothing to complain for a transit hotel
Dear Guest Thank you so much for your time and this good review on our services. It is one of our purposes to increase the satisfaction of our clients with our services. Best regards The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Not quite a four star hotel"
This hotel rated itself as a four star hotel. But in my opinion, the facilities, the room quality, and furnishings are really no more than 3 star category. It is really just a motel in an industrial zone, where truck drivers stay. I had a couple hours to kill before my shuttle bus ride to BCN, and wanted to use their two fitness machines shown in hotel photos. The front desk staff pleasantly told me they were out of service....oh well.
Dear Guest Thank you for writing this comments regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. We should point out that we are an Airport Hotel with standard quality services of our own and the brand to which we belong. The proximity to the airport and the free shuttle service make our hotel appreciated by travelers who have early morning flights. However, we also have public transport nearby (bus & metro) that connects the hotel, in a few minutes, with the city center. Our intention is to improve facilities as we are in constant renovation. Recently we decided that the gym needed to be expanded and improved as before was our pool and sauna that are now available for use. This is the reason why the gym is momentarily closed, sorry for the inconvenience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Yours sincerely L. Tobías "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto
"Comfortable & Pleasing Choice"
I contacted the hotel prior to our visit to find our where to catch the hotel shuttle & received a prompt detailed outline describing where we should go from either from Terminal 1 & 2. Suggest you do the same if you're not familiar with BCN. BTW It is a little bit of a walk from the luggage pick up to Parking G 2here the shuttle picks up Terminsl 1 travellers. It took approx 15 min so I would guess a cab fare could be significant. There is really nothing in the area, we did not try to go downtown because we were fatigued from travel & have visited Barcelona In the past. The hotel has a very good appearance, the hotel desk ckerk checking us in was pleasant, efficient & helpful. The hotel provides 2 vouchers for 2 glasses of vino. We had some nachos in the bar which were extremely disappointing, With all the delicious cheeses in Spain, I feel the nachos could have been more tasty, the tortilla chips had a melted Velveta type cheese sparsely over the top & that's it. We are now going to try the main restaurant & are hoping we have e better results. Btw, The room is comfortable, clean & modern, we were quite pleased there. The Pool is small however it's indoors & enjoyed on this cool evening.
Dear Ms Rose Mary Thank you so much for this positive review about our services, staff and hotel. We are very glad to know that you have enjoyed your stay with us. We all hope to see you again soon! Sincerely, The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Overnight Accommodation "
Receptionist- Sílvia was most accommodating by listening to my needs by making certain my request was met. Her customer service skills is an asset to the Alfa Aeropuerto. Because of her personal attention, I will definitely return when I have an overnight in Barcelona!
Dear Guest Thank you so much for your time and this positive review on our services. We felt privileged to have helped you! We all send you kind regards. The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Barcelona Airport hotel"
This hotel is located close to the airport and is ideal for an overnight stay prior to an early flight. It is not close to downtown so it really is an in transit accommodation. I would rate the hotel as excellent. Modern, clean, nice rooms and a very good restaurant. Front desk personnel very friendly and helpful. Value for money is again excellent
Dear Guest Thank you very much for this positive review about our hotel services, approval and great support. We all hope to see you soon again. Warm Regards! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Fairly close to airport and local bus, but that's it"
The Best Western Barcelona Afra hotel is about 15 minutes from the airport. They have a free shuttle that runs every 30-45 minutes. The breakfast buffet looked good, and they give everyone a welcome glass of Cava. The staff was welcoming and friendly for the most part. The location is next to the local bus stop with nothing else around, and it takes 30 minutes to get to downtown on the bus. It also cost us 25 Euro to take a taxi from the Barcelona Sant train station to the hotel. Next time, I will stay closer to downtown (Gothic, Gracia, Eixample districts) and close to a Metro stop for the multitude of restaurants, markets, and culture, and for inexpensive and convenient transportation to anywhere in town. We had a triple room, which was very small and awkward, looked dated, had no desk, and a damp & moldy extra pillow in the closet. The hotel was fairly inexpensive, so maybe this is to be expected for the price. Earlier in our trip we stayed at a Marriott in the Gracia district, and the location was ideal.
Dear Guest Thank you so much for commenting on tripadvisor. We are an Airport Hotel and being close to the Airport of Barcelona with a reliable free transfer give us the opportunity to offer to our customers services of quality at reasonable prices (restaurant lunch/dinner, cafeteria/lounge, breakfast buffet & in room breakfast, room service, 24h mini market, swimming pool & sauna, parking, etc). The proximity with the metro station "Mercabarna" of the new Line 9 Sud (only five minutes walk from the hotel main entrance) connects the city center in a short time. Regarding the quality of our rooms, I may say that they are updated and constantly improved. Their maintenance and cleanliness follow exhaustive protocols of our own and from the brand to which we belong (including the variety of pillows offered in the rooms) making all this, at the same time, extendible to all our facilities. Sorry to know that you could not appreciate it in this way. We hope to welcoming you again! Sincerely, L. Tobías "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Comfortable with a great restaurant."
The Best Western Plus Alfa Aeropuerto is a bit of a surprise as airport hotels go. First of all it is IMPOSSIBLE to see the see the hotel sign when approaching from one direction, even when your GPS says "You have arrived at your destination". You must turn your car around 180 degrees and then the sign "ALFA" reveals itself. Hotel's reception staff is friendly and helpful. Each guest receives a coupon for a complimentary glass of sparkling wine in the hotel's bar. Nice touch. Rooms are quiet - no noise from the street or from approaching / departing planes. We ate in both the bar (lunch) and restaurant (dinner). The restaurant serves excellent food, if a bit on the pricey side. The bar's menu offers less expensive, but more casual, choices.
Dear Guest Thank you for taking the time to share your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back to our hotel very soon. Best regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Good hospitality "
I stayed in this hotel during my transit in Barcelona. Check in and check out was smooth. Both the time the receptionist was very friendly and helpful. Room is decent size and modern. The reason I gave it 4 star and not 5 are two. 1) the central air conditioning was closed so ac in the room was not working hence had no ventilation in the room.they do have windows . 2) the bathing area is small and hot water flow from the shower is very slow. All in all would like to stay here again if need to.
Dear Guest Thank you so much. We really appreciate your time because your opinion is very important to us and we value your feedback. During these last days of winter we have decided to activate the air conditioning of the rooms, following your suggestion. Although we believe that good/hot weather is still a bit far in the calendar.The adjustment of the water pressure and temperature of the shower is very simple but in case of any difficulty/doubt our room & housekeeping department is always available to help in circuntances like this. Best wishes. "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Lovely hotel"
Though not in the centre of Barcelona there was a bus stop right outside the hotel which cost about 2 euros each way into the centre. The free shuttle bus was great getting to and from the airport. The hotel was very quiet
Dear Guest, Thank you for taking the time to share your experience with us. We all hope to welcome you back to our hotel very soon! Best regards, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Convient to the airport"
It was close to the airport which we needed and their free airport shuttle was very helpful. The only things we didn't like about the hotel was the restarurant didn't open for dinner until 8:00 pm, so the only option we had for an early dinner was room service. They were quick, but there were only a couple choices and it was just ok. Our room was a nonsmoking room, but we kept smelling cigarette smoke coming in from some where. The hotel was clean and the staff were nice that we dealt with.
Dear Guest We appreciate your comments and ratings.The dinner schedule of our restaurant conforms to an international standard from 20h to 23h. We ensure that our hotel is exclusively for non-smokers and may incur some sanction not respecting this rule. Sincerely, "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Convenient for early morning flights"
I have stayed here several times when I had an early morning departure because of proximity to the airport. The complimentary airport shuttle runs frequently. Rooms are on the small side. The restaurant is overpriced and the few times I ordered the food was not good. A few snacks and toiletries are available in a small shop near the front desk. Not a good choice for visiting the city but one of the best options if you need to be near the airport.
Dear Guest Thanks for this feedback. We are pleased to know that our free shuttle service was effective. We share your concern in doing good services and we regret not having fulfilled your expectations with our restaurant food. We are hoping that in your next visit you will enjoy the quality of our dishes. We would like to mention that public bus and a metro station are near the hotel. Sincerely The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Exceptional Place"
Clean, tidy, and super comfortable. Staff went above and beyond to assist and the overall experience was just great. It's a bit removed from town, but a perfect spot close to the airport. Recommended 100%
Dear Guest Thank you so much for your time and this good review on our services. We felt privileged to have helped you! Best regards The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"good people and good location for early departures"
The staff and services were very very good. They were friendly, helpful and appeared sincerely happy in what they were doing. The food in the restaurant was excellent and so was the breakfast. Best of all they actually paid for a car to transport us to the airport in the morning. The bus to downtown was right outside the hotel and the taxi back was about 15 Euros. Highly recommend this property.
Dear Guest Thank you so much for this nice review about our services, staff and hotel. We are very glad to know that you have enjoyed your stay with us. We may add that free transfer to/from Barcelona Airport is available everyday following an established schedule. Best Regards, The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Overnight Stay"
I had meetings in Girona and as there was no direct flights from Ireland at this time of year I decided to fly into Barcelona and commute. I arrived after 8 pm, rented a car and headed to the Alfa Aeropuerto. Check in was easy and the staff very friendly. My room was clean and warm and had all the amenities required, Power sockets, Kettle, tea, coffee and UHT milk. I went to the Bar and had a beer, but following a big meal at the airport decided not to dine, even though the menu had a nice variety that seemed reasonably priced. After my beer I decided to retire for the night and I had a good nights sleep. Shower was great and the continental breakfast had plenty of fresh options. Again all staff encountered were friendly and welcoming. Check out, was simple and friendly. I would defiantly stay again in the circumstances I had been in.
Dear Guest Thank you so much for this positive review about our services, staff and hotel. We consider very enjoyable the description of your experience with us. We are very glad to know that everything went fine. Sincerely, The Alfa Hotel Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Very expensive not much service"
I was looking for a hotel for the night to catch an early flight out. Found what looked like a reasonable price in a hotel for a woman travelling alone. What also sold it was the free shuttle from airport to hotel. Well try and get hold of this place to try and find out where to get the shuttle - impossible! Ended up paying €25 for a taxi to get to a hotel in the middle of an industrial estate next to a motorway! Also promised was free tv and Wi-Fi. TV in Spanish BBC world not available at all,so that was a no go. Wi-Fi very patchy and trying to watch a movie in my device was maddening. Then there was the promised restaurant, if noted from previous reports to avoid the veal so forewarned I was there at 20:10 to be told it was full , now beat in mind you can't go anywhere else. I was told it opened at 20:00! They have a sort of shop which I got a couple of dried up sandwiches,and various other unknown junk food items as I was starving. Good thing was there had pre mixed bottles of gin & tonic which helped the dried up sandwiches go down. The aircon was preset at 26 degrees I tried to turn it down no luck so I called reception who said to turn it off as the whole hotel has the same temp. Opened the windows until it was bearable and I could no longer stand the traffic on aforesaid motorway. Wake up call was on time ,a free bottle of water and 2 cups of tea or coffee were in the room with as kettle. Breakfast was continental in extreme coffee,juice and 1 pastry for €5. I did however get the mysterious shuttle bus back to the airport. There was a strange language barrier when I tried to complain about trying to use it to get there. I gave up only to pleased to be ripped off by the airport for good and drink! Hotel was clean room small but adequate, no shower gel etc normally available. Would I go again nope I'd rather save my money and sleep in the airport!
Dear Guest Please, accept our apologies for these inconveniences during your stay. I am committed to studying every point you mention. Our free shuttle service is something very serious and important and we follow exhaustive quality protocols. At arrival guest can phone us or prior, if requested, we can send by email exhaustive and detailed information of the pickup places and schedules of the two terminals at Barcelona Airport including our contact telephone number. We may say that this information is received by numerous clients everyday (phone or email) and in mostly it is very well accepted. Regarding our breakfast buffet we believe that the diversity of fresh products is the optimal and offers the variety needed to enjoy a full healthy day. Apart from the mentioned buffet we have early express (to go) breakfast, express and in room continental breakfast. In total four different kind of breakfast. Our restaurant opens from 20h until 23h for dinner and Room Service until midnight. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We share your concern in doing good services and your opinion and feedback will be much appreciated. We hope you will give this your kind consideration and hope to see you again. Yours sincerely L. Tobías "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Very comfortable overnight stay "
Our family used this as a stop off after flying in to Barcelona and before spring to ski in Andorra. There is a convenient shuttle bus from the airport which is easy to use. There is a car park in the rear of the property behind a barrier. Just ask staff to let you out. The hotel is actually about 6 Kim's from terminal 1 but very close to the airport Although no real noise. It is located in an industrial estate zone so nothing going on at night nearby. I little difficult to locate by car but once there all was fine. Staff were welcoming and efficient. The bar area was good with wide range of bar food and there was what looked like a good restaurant with wide quality menu. Rooms were clean, modern looking and functional with good shower room. Family travelled into Barcelona before my arrival. They took the metro and bus which was easy. Good for a transit stop and surprisingly nice hotel in this industrial park area. I would go again if I needed a stop place for a night near the airport with good links into the city. Booked on Booking.com.
Dear Guest Thank you so much for posting this nice comment about our hotel services. We are very happy that you have shared your experience with us! We all hope to see you soon again! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Ideal for overnight stay"
Stayed in this hotel last year in December, only 1 overnight stay, hotel has shuttle service however I arrived late to Barcelona airport so decided to take a taxi (18 euro), probably overcharged me so be aware of that! Hotel staff was very helpful, room was big enough and "modern". Would stay here again I think.
Dear Ms Kathie Thank you so much for posting this comment about your recent stay with us We may say that we have free shuttle service from/to Barcelona Airport. It is important to know its departures (schedule) and places to wait for it. A phone call upon arrival or an email prior arrival could help to find it and save time. We all hope to see you soon again! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Manuel Fernandez"
A big thank you to Manuel, he is a very welcoming and kind hearted man. As I arrived he helped me work out my full journey for my early morning start. Without him I may have missed my flight. A very polite gentle man. I made me feel at ease when I was worrying if I will make it. Thanks again for your amazing hospitality and that perfect coffee in the morning. Knowing how helpful he was to me I sure will be coming back! Muchas Gracias
Dear Mr Joe Thank you for writing this nice comment regarding your recent stay at our hotel. We like to deliver an exceptional customer service. We hope you will come back and see us again soon. All the best! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Very good"
Stayed here one night. Hotel was good, friendly reception staff, easy check in in the evening and out in early morning. 4 stars only because I think shuttle service from airport should be organized a little bit better. Overall nice say and would stay here again.
Dear Guest Thank you so much for this positive review about our services, staff and hotel. I may say that our free shuttle from/to Barcelona Airport is a practical service willing to help to connect the flights of our guests or to pick them up on arrival at the Airport. In overall, we believe it is correct, following a long schedule of departures from both terminals, as we receive many compliments for this particular service. We are very glad to know that you have enjoyed your stay with us. Sincerely, L. Tobías "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great for overnight stay near the airport."
the free Shuttle Bus worked like CLOCKWORK with no hitch. we had expensive takeaway leftover lunch. Both the Bar and the operating Kitchen refused to use Microwave and heat the container for us. I approached the Front desk and a new Trainee named "MANFRED ESSONTI" went beyond his duty and helped me heat up the food in the STAFF KITCHEN. really a nice gesture. morning breakfast was great .
Dear Guests Thank you so much for posting this nice comment about our hotel services. Sorry for the microwave petition, we follow strict food handling measures. We are glad that you have shared your experience with us! Hope to see you soon again! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect airport hotel"
Great airport hotel that was clean, modern, comfortable, friendly, and great price. We spent 1 night. Took cab into city for dinner. Shuttle was on time at airport (call ahead). I liked how they reserved the next days shuttle for you to ensure your spot in the van. Shuttle takes about 15-20 min to BCN depending upon which terminal. Highly recommend.
Dear Guest Thank you so much for this positive review about our services, staff and hotel. We are very glad to know that you have enjoyed your stay with us. We may add that public bus and metro station are near us. Sincerely, The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Airport hotel"
Airport hotel is located in an industrial park. There are no restaurants or bars in the surrounding. The subway is close : 10 minute walk from the hotel. Breakfast was very good. Bed was comfortable. Hotel provides a free transfer to the airport.
Dear Mr Frankfett Thank you so much for posting this nice comment about our hotel services. We are so happy that you have shared your experience with us! We may say that we have a Restaurant, Cafeteria, Breakfast Buffet and Room Service. Our Mini Market opens 24 hours. We all hope to see you soon again! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Best Western Alfa Aeropuerto Barcelona "
Free airport shuttle and continental breakfast near airport. However first room they put me in had no wi fi was very small and had no bathtub. After speaking with front desk moved to nice room twice the size witbathtub and wi fi. Clean and good customer service. Too far from downtown made it inconvenient. Pool and sauna.
Dear Guest Thank you for taking the time to share your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Best regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Excellent service and stay with close proximity to airport and easy access to city"
My mother and I recently stayed for a quick trip to Barcelona on our way home from Europe. Manuel Fernandez welcomed us at almost 3:00am after a delayed flight and was eager to give us information about exploring the city the next day. He was wonderful! The room was comfortable, clean and very inviting. The next day we took a short bus trip, the stop is just right outside the hotel, into Barcelona. We were able to get to and back from Barcelona city center with great ease. We will definitely be back next time we are in Barcelona. Thank you to the staff for making our stay so comfortable, easy and enjoyable.
Dear Guests Thank you so much for posting this nice comment about our hotel services. We are so happy that you have shared your experience with us! We all hope to see you soon again! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Really Excellent Service"
I had originally booked the hotel as an overnight stay for a flight the following day. The death of a friend necessitated a change in date of travel. At that point I realised that I had unwittingly booked a no-cancellation package. The Agency suggested the only recourse would be directly to the hotel but were not optimistic. The response from the hotel's Esther Sole, however, was very sympathetic and I was able to transfer my booking to a later date. I took the free hotel bus from airport to hotel. The receptionist was polite and friendly and very helpful with advice and guidance. I had a light dinner in the restaurant. The menu was interesting and varied and I chose an anchovy dish with garlic tomato bread that was attractively presented and delicious. The wine list was modest but with a good selection. Again the service was courteous and friendly from the Maitre d' to the table waiters. The room was comfortable, well furnished and spotlessly clean. A hand written note of welcome was placed on the desk. The overall impression of the hotel was of efficiency, courtesy and an unusual level of discreet friendliness form reception, through restaurant to transport staff. Altogether a pleasant experience.
Dear Guest Thank you very much for this positive review about our hotel services. We all hope to see you soon again. With our Best Regards! We wish you a Merry Christmas and a Happy New Year 2019!! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great service and food"
I ended up at this hotel after my flight back to New York was cancel. By the time the airline dropped over 150 passengers here they were able to accommodate everyone in a very short period of time. The service at the front desk was outstanding- they help me out to dial up the airline number to rebook my flight. Rooms were extremely clean and I loved the complementary tea/coffee. The food at the dinning room was beyond my expectations. The breakfast was beyond good and the variety of bread, hams, cheese, fruits, etcs was to die for! Overall, it is a great place to stay. Things to improve; bigger dinning room (only because the food is amazing and people take long time to eat it). Minus- is not in Barcelona Centro but totally close to the Prat airport. To improve: Perhaps the outside can have a coat of paint- but don't judge the book by its cover because is clean and beautiful inside :) Thank you for making my already overwhelming flight a great extra nite stay in Barcelona - ! Shirley
Dear Ms Shirley We are very glad that you have enjoyed being with us and hope to see you again very soon.Thank you for posting this nice review. It is good to know that our services were to your liking. Allow us to add that public bus and metro connect the hotel with downtown and a free shuttle (belonging to us) joins the hotel with Barcelona Airport with a long Schedule of departures and pickups. With our Best Regards! We wish you a Merry Christmas and a Happy New Year 2019!! The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"excellent overnight stay"
We stayed one night after a late arrival and before an early morning departure. The front desk manager, Manuel, was excellent. He provided excellent instructions for the shuttle when we called upon landing and his warm hospitality when we arrived to the hotel was outstanding and very much appreciated. He attended to all our needs and was very efficient checking us in and setting up the shuttle service the following morning. Room was clean and comfortable. Excellent service!
Dear Guest Thank you so much for posting this nice comment about our hotel services. We are so happy that you have shared your experience with us! We all hope to see you soon again! Merry Christmas and Happy New Year!! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"the best customer service i have ever received"
first and foremost i would like to thank all the staff at this hotel - from the shuttle bus driver to the cleaning crew - unfortunately i only had the pleasure of staying one night in this hotel but i would return again willingly just to be treated the way that we were - from the moment we checked in we felt so welcomed, the receptionist who dealt with us on check in and check out was a lovely girl called Dina - she gave us so much information and made sure that our 24 hour stay in barcellona was going to be a seemless and positive experience and without her tips and advice we would not have been able to have done half of what we achieved in such a short space of time BUT EVEN BEFORE WE GOT TO THE HOTEL, A RESERVATIONS MANAGER CALLED Esther Solè made sure that my every question was answered within minutes of sending an enquiry via their customer service website - she was exceptional and her information was precise and to the point - we had the pleasure of meeting with her on after dinner and she delightfully offered us a glass of Cava on the house as a final and beautiful touch to this magnificent stay but the star of the show was Rafa, the Maitre in the hotel restaurant - he showed us the fixed menue choices for the day even at an early hour the morning we arrived and also told us about the alla carte options - we had no time to eat in Barcellona so opted to just keep going and eat in the hotel in the evening to maximise our time in the city..........we MADE THE RIGHT CHOICE AND SO DID THE OTHER DINERS THAT HE ALSO TREATED WITH GREAT RESPECT AND COURTESY. we had such a nice fixed menue meal that he altered to suit my no gluten requirements by swapping sides on the main course and cheese instead of desert - every day the menue changes and comprises water but not wine and the cost is only 19.50 euros plus obviously whatever extra drinks you desire - the plates are abundant and the service impeccable and quick but the kindness and the friendliness of the staff is what makes this whole environment special, this is simply an airport hotel, located on an industrial estate out of the city BUT you get into Busy Barcellona in 20 minutes on a bus that with a stop that is situated just outside the hotel, cost of bus 2.20 euros and the hotel is so quiet unlike the hotels in barcellona that are situated in the chaos of a bustling city - within 20 minutes you are in the airport via the FREE HOTEL SHUTTLE BUS - booked the night before and the rooms are spacious and clean, there is a fridge and a kettle with tea and coffee and complimentary water WE TOOK A LOOK AT THE BREAKFAST BUFFET AND IT IS TO DIE FOR, THEY EVEN PROVIDE CAVA for a buks fizz and you can also opt for an express breakfast - the full breakfast whichis so varied and delicious costs 10.90 euros and the express option 4.90 euros. I cannot say any more than this as perfection is the only word that truely describes the service, the staff and the stay. I hope to return to barcellona soon and evertime do i will stay at this hotel - nothing can top this. Thank you again to Dina, Esther and Rafa for one of the nicest stays ever, i have been all over the world and this service tops any other service i have ever received. Rita and Gennaro, Italy
Dear Ms Rita & Mr Gennaro You have been very kind in writing this positive review. For us it is a moment of great motivation and joy to read in the comments of our clients that they have felt good with us and that our services have been useful. Customer service and the satisfaction of our guests is our highest priority for all staff members. Thanks for your time and for remembering us from your lovely town. "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Second Visit"
We stayed at the Best Western in 2015 and recently stayed again after arriving at the airport. After a day of flying we were tired and decided to eat in the hotel dining room. I never have high expections for restaurants attached to hotels but we were pleasantly surprised at the quality of the food and the service we received at their restaurant. The restaurant had nice cloth tablecloths and beautiful glassware and dishes. The best part was our bill. It was really reasonable for the quality of the food we ordered. Since the Best Western is in an industrial area with very limited availability for restaurants we recommend you use their dining venue, you won't regret it! We did use the shuttle service from the airport to the hotel. It is quite a walk to the pickup point and as others have mentioned you will probably wait 20-30 minutes for pickup. This hotel is very reasonably priced so don't hesitate to book it when arriving or departing from BCN.
Dear Guest Thank you very much for this nice review about our hotel services. We all hope to see you soon again. Sincerely, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Great staff!"
This hotel was so pleasant and the staff was so helpful. We had an overnight flight and we were horribly jet lagged. They allowed us to get in early and, when we left, they held our bags for us so we could finish our visit with no hassles. They called cabs for us to go places, and generally made our visit easy. The room was clean, efficient and the bed was comfy. The restaurant downstairs was a nice place to relax.
Dear Guest Thank you so much for this positive review about our services, staff and hotel. We are very glad to know that you have enjoyed your stay with us. Sincerely, The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Wonderful service and food"
If they replace the carpeting on the second floor I would rate it a 5. Sufficient but small room, close to airport, free shuttle service and The food and beverage was quite a surprise. I was not expecting something to this nice from the best Western. The restaurant is over the top.
Dear Guest Thank you for taking the time to share your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Best regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"I recommend it!"
Not expensive, close to the Airport, free shuttle, comfortable room, tea/coffe machine, very kind staff! I travel frequently to Barcelona. It was my first time in this hotel. I enjoyed the night before my trip to France.
Dear Ms Graciela Thank you so much for posting this nice comment about our hotel services. We are so happy that you have shared your experience with us! We all hope to see you soon again! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"It's a best western"
This hotel is just like a best western would be in the United States. I'm not sure why it has such high ratings. The carpets in hallways are old. The bed is clean. Food is terrible. It serves the purpose of an over night stay of you are catching a flight.
Dear Guest In this hotel we strive to treat guests like family with a superior customer care and we are constantly reforming facilities and maintaining quality standards. Our restaurant is every week updating its menu with wholesome products of good quality and flavor, with a cuisine that wants to be traditional with a small wink of innovation, healthy and Mediterranean and we believe that it has a good acceptance by our customers. Sorry to know that in your case your experience was not the desired. We look forward to seeing you again for your next Best Western stay. Warmest regards "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"On the edge of a noisy industrial estate or similar and busy junction. Worst location possible."
We arrived at this hotel later than planned due to a flight delay and then farce with the car hire company art he airport. We had a cranky, hungry, tired baby with us too. Check in is from noon according to Best Western when we booked over the phone. We arrived into the car park to find the barrier ticket machine didn't work so we had to keep pressing the button until reception let us in. We gathered our baby and a couple of bags and walked into reception where we stood for what seemed an eternity whilst a lady on reception dealt with other people. We eventually got seen and gave our name. We were told, probably around 12.20 by this time, that our room wasn't ready and would be "5 or 10 minutes". I ventured therefore to the car for our suitcases leaving my wife with our baby in reception. As I approached the revolving door with our cases, the sensors picked my movement up far too soon meaning my suitcases were trapped on the door. We sat waiting for the snooty lady on reception to tell us our room was now ready, this did not happen. So just before 1pm, an hour after we should have been in the room my wife approached reception again to ask how long it would be. We were then told our room was ready! So the receptionist, seeing we had a fidgeting, tired baby had just not bothered to tell us that the room was ready until we'd asked. Not a good impression. We went to our room in the third floor via the lift. The room was okay, the bed was comfortable to sleep in but this "Riverside" hotel was on the edge of some sort of warehousing and industrial site. My son was getting hungry so we decided to Google restaurants near our hotel and ventured into the industrial type area where we believe the restaurants were. We crossed the road into what seemed to be a large Indore fruit market, it was enormous. However when we saw some fresh fruit my son could eat we weren't allowed to buy it without a permit. I think this must be a big wholesalers or something. We returned towards the hotel and passed what looked like a restaurant. We walked on and what it appeared to be was a worker's bar on the right and canteen or something on the left. There appeared nowhere to eat for a baby at all. Additionally no one seemed to speak English even though one would think Barcelona was a tourist city and most would speak it in some form. I don't speak Spanish/Catalan and had no intention to ever visit Spain, but the wife wanted to visit friends further north in Ginoa so we flew into Barcelona and opted to stay in the hotel for a couple of nights and explore the city. We walked across the river along a really busy road to find somewhere to eat. What I will say about Barcelona is that I've never seen so much graffiti anywhere, it was on walls, shutters, buildings, just everywhere. We walked for what seemed like forever before we found somewhere where we managed to get my baby a sandwich and a supermarket to but him some fruit and returned to the hotel. . As my wife pushed the buggy through the revolving doors it trapped our buggy so clearly it is not right. We got to our room and i held my baby as he stood on the windowsill to look out towards the city. The large window was slightly ajar, so I tried to close it only to find it was broken and didn't close. We took my son to the pool for a dip, the sauna didn't work on either night we were there, or certainly wasn't switched on. The pool was adequate for a baby but I can honestly say my in-laws pool is bigger at their house, it wasn't very big at all. Also the room it was in was cold and draughty and there's no changing facilities you have to dress at the poolside in the draught, not ideal for a baby. Additionally as you walk past reception and open the glass door to head towards the po, the room smelt awful, unclean and musty. Anyhow we then took my son back upstairs to our room for a bath before bed. The bath takes ages to run. We then put my son to bed. What the hotel like to.mention is the river close by, what they fail to mention is the train line too. As our window didn't close properly, we heard the trains in the evening and all night there were lorries coming and going through the barriers 100yds away. There were also other industrial machines all night making a racket. On the second night there was lighting and heavy rain which was extremely noisy due to the window not closing! When we checked out on the Wednesday we were told the money had already been taken the day before, but we're not offered a bill to tell us what was taken and what it covered. For example it's about 9 euros a day to park in the secure car park which is clearly not secure when the security barrier (the clue is in the name!) didn't work and no one asked us who were were when we buzzed to be let out. In theory anyone could have stolen a patron's car and just buzzed and been let out. The only good point was a gentleman on reception who was pleasant, unlike the young lady with the glasses! So in conclusion. Some of the staff don't seem bothered. It's beside a noisy 24/7 industrial estate. The revolving door tries to squash you. There isn't secure parking although they charge for it. No one outside the hotel seems to speak English in a tourist resort popular with travellers from England. There's no where close to eat We spent 2 nights with friends after this stay then booked a different hotel for the last night near the airport, report to follow. Both my wife and I agreed that the second hotel was much better, nearly half the price but just didn't have a pool. It was, however adjacent to a large shopping centre so ideally. Over the two hotels I would certainly not recommend staying in this one again!
Dear Guest Thank you for this long narrative of your experience in and around of this airport hotel. Briefly and answering only to your conclusions so as not to extend it too much I would like to say that our parking is CCTV monitored and complies with a security protocol with digital technology. When a client waits for the room to be ready, our guest should know that a whole team of staff is working to make his/her wait very short. This hotel has a cafeteria, restaurant, breakfast, room service, minibar in room, mini market among other services (as free shuttle service to/from Barcelona Airport) and food is available 24h in our place. I may add that several languages are spoken in our establishment, including English, to make customers feel at home. We deeply regret and apologize for the incident during the entrance to our parking, for the revolving entrance door (there is also an adjacent/beside wide door to use, just need to be pushed to open) and for the unacceptable closing failure of your room window. If you had warned us only with a front desk call we would have fixed it at once or we could have changed you to another room for sure. Best regards L. Tobias Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto
"Close to airport, but not much to offer in area or hotel"
Took over an hour for shuttle pick up, and location of pick up very confusing. Bath area appeared not cleaned at all--hair from previous occupants in shower and sink. Bed was comfortable. Staff was a mix of great and not so great--the males were great, females needed some lessons in common courtsey. Restaurant food good, but part of staff--female waitress very rude and impatient.
Dear Ms Toni Please, accept our apologies for all these regrettable inconveniences caused while you stayed with us. I may say that the kindness of our staff is fundamental and highly valued by the management of this hotel and we regret to know that it was not totally to your liking. I feel I should point out that rudeness is not aceptable and all our staff care about being polite towards guests. The cleanliness of our rooms and bathrooms has all our priority and we put in it all interest and effort in order to achieve our quality standards. We regret to know that your experience was not so good in this aspect. By other hand our free transport from the airport is a very practical service but it is important to locate the stop correctly for that we provide information by email or phone. In overall, we believe it is correct as we receive many compliments for this particular service. We share your concern in doing good services, your opinion and feedback has been shared with all the referred departments of the hotel and it is very much appreciated mainly because by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will give this your kind consideration. Yours sincerely L. Tobias "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great location for the airport just 10 minutes ride"
The room was nice and clean, nothing special but certainly comfortable. The bathroom had a nice bathtub with good water pressure. The restaurant staff could have been nicer and the food quality could have been better as it was just average. Do not get the Faux grois as it wasn't very good.
Dear Guest Thank you very much for choosing our hotel. We appreciate each of your comments. Allow us to add that our duck foie gras with figs (which we suppose is the referred dish) is a carefully prepared dish with premium quality foie gras and a rich Portuguese sauce. We regret that it was not to your liking although we believe that it is having a good acceptance for its delicate flavor and texture. Sincerely, The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Nice stay for early morning flight"
We spent the night here, very nice staff. Comfortable room, nice bar area. We had great service there & in the restaurant. We watched nice young man handle 2 difficult customers very well, van service was efficient. The little store is a plus we didnt need to use it but nice it was there.
Dear Guest Thank you so much for this positive review about our services, staff and hotel. We are glad to know that these services were to your liking. Sincerely, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"great Hotal !!!!"
I enjoyed my stay with a good dinner and a beer in the bar, very friendly staff, swimming pool it also very large nice relaxyzone.I am really satisfied, good Performance of the staff and everything clean in the room, especially the bathroom, minbar was integrated in my room-price,
Dear Guest Thank you so much for this good review on our hotel. We are so glad to know that our services were to your liking. With our best regards. The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Nice except transportation"
Perfectly fine airport hotel. Nice rooms, staff, amenities. Bus stop right at the entrance. Metro is a 10 minute walk. Free shuttle bus to airport. Be careful of ordering taxis at the hotel. They overcharge and I suspect split the extra with the conceirge. Otherwise very nice for an airport hotel.
Dear Guest Thank you very much for your positive review on Trypadvisor. We are glad that you have enjoyed your stay with us and we hope to see you soon again! The taxis that we call comply legal regulations and have official claim sheets in case of complaint. I may inform you that we do not have conceirge in our hotel doing such practices. Sincerely, L. Tobías "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect spot for airport lodging"
If you're looking for a convenient hotel to the BCN airport, consider this option. It offers free airport shuttle, a complimentary glass of cava at check-in, apples at the reception desk, and clean, comfortable rooms. The rainhead shower was probably the best we enjoyed during our 2-week trip, and the bar offered decent selections of wine and beer. If you care to venture into town, the city bus picks up just a few steps from the hotel door. Front staff friendly and able to give advice & directions in English.
Dear Ms Georgia We are very glad that you have enjoyed being with us and hope to see you again very soon.Thank you for posting this nice review. It is good to know that our services were to your liking. With our Best Regards. The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Excellent service & Great Location"
We decided to book this hotel for a 1 night stay because it is close to the airport. We arrived at Barcalona airport and took an Uber. It took approximately 15 mins and costed 17.42 (Euros).Check in was smooth and the desk clerk very pleasant. The room was clean and tidy. We ate at the bar..Chicken and Veal burgers. It was tasty and to our liking. The next day we checked out and the hotel was happy to keep our luggage for free as we ventured out to the city before our flight.The lady at the front desk was very helpful and accurate with maps and directions. She showed us how to get to FC Bacelona football stadium, Sagrada Familiar, La Rambla and Guell Park. This hotel is about 10 mins walk to the Macarbara train station which is a few stops away from Camp Nou( FC Barca Stadium). It is also 15 mins from the City Centre. There are no food places or shops located walking distance.You must take travel out of the area.The hotel also offers free pick up and return to the airport with their shuttle, but you must book ahead of time. I will recommend staying at this hotel. I would definitely recommend this hotel and would stay here again if ever i am in Bacelona.
Dear Mr Chica Emery Thank you for this great review of our hotel. We are glad that your experience was good during your stay and we all hope to see you again very soon with us. Thank you so much for recommending us! All the best!! The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"very helpful und friendly staff as well as good food and large rooms"
I am surprised about the large rooms and the minibar which is included in the room price!! I enjoyed my stay with a good dinner and a beer in the bar, very friendly staff, swimming pool it also very large nice relaxyzone
Dear Guest Thanks for this positive comment about our hotel services. We are so happy that you have shared your experience with us! We all hope to see you soon again! The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"large room, everything clean, friendly staff"
I am really satisfied, good Performance of the staff and everything clean in the room, especially the bathroom, minbar was integrated in my room-price, nice relaxzone nearby the swimmingpool, the bar is nice and the ladies in this Service area are very Service oriented.
Dear Guest Thank you for posting this positive review about our services, staff and hotel. We are very happy that you have shared your experience with us. Sincerely, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect for a one nighter"
Arrived at 4pm today. Phoned from the airport and the free shuttle was there as promised after 15 minutes. Super friendly and helpful young lady on front desk. Room was modern and very clean, with coffee maker, mini bar, TV etc.. The bathroom also very modern with large walk in shower and monsoon shower head. Bus to city centre stops right outside every half hour, costs 2 euros 20 cents and takes 20 minutes to get to the bottom end of Ramblas.. Got back at half ten and had a drink in the bar which had a nice atmosphere with a TV quietly showing the football. I've booked a shuttle to the airport tomorrow morning and if that goes smoothly then nothing really not to like.. And all for 75 euros.. Would definitely stay here again.
Dear Mr Luciano Thank you for this nice description of your experience with us. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Airport close to hotel"
I was on an early morning flight and wanted something close to Terminal 1. Everything at the hotel was as promised. We were dropped off right at the terminal on the departure level and it only took about 7 minutes to get there. The van was punctual and the driver both in the evening and in the morning were attentive and helpful. I would definitely recommend the hotel if your purpose is to simply get to the airport.
Dear Mr Terence Thank you very much for your positive review on trypadvisor. We are glad that you have enjoyed your stay with us and we hope to see you soon again! Sincerely, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Comfortable hotel with great service"
This hotel is only 15 mn away from the airport (between 20-25 euros at night). The service is very good as people working there are extremly helpful and nice. The room we had (a suit > 125 euros / night) was perfect. They even prepared a bed for our 1 year old baby. Spanish food was good in the restaurant and a parking is available if you rent a car (don't have to pay if you use the restaurant). Nice swimming-pool too with showers and towels provided if you want to relax ! We had a perfect stay there.
Dear Mr Christophe Thank you very much for this good review concerning our services during your stay in our hotel. We are very pleased to know that your stay has been described as "perfect". We all hope to see you soon again. Sincerely The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Best Hotel in Barca"
I was here in the summer of 2018 with my family. This hotel is very nice. Clean rooms, swimpool. place is excellent near by barca city. Parking for cars. Th man at the reception named Manuel Fernandez was very very friendly. When we checked out he gave my kids color pencels and he printed out some drawing pics they can draw. He gave us also water and drinks for the trip because we were deiving back to Amsterdam. I will deffinitly come back to this Hotel.
Dear Guest Thank you very much for this comment that you have posted on tripadvisor. We are very happy to know that your stay was pleasant and that the kindness of our employees stands out. We like to take good care of our guests! Hope to see you back soon! Best regards. The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Excellent Airport Hotel!!"
Excellent airport hotel. While a bit far from the airport, it was well worth the travel. Large modern rooms with great bathrooms/shower. Well appointed dining room with varied menu for breakfast, lunch and dinner. Commodious bar with large lounge area. Perfect for resting before long transatlantic flights!!
"Exceptional Services"
This should pride itself as the best hospitality outfit in Asaba, and beyond. Top notch services. It is always hard to get such service in this part of the world. My only problem with the hotel is that it is always fully booked, hence, I advice that you do a pre-booking before arrival
Dear Mr Petersn This review should be posted to the Best Western Plus Elomaz Hotel in Asaba. At Best Western, we strive to treat each guest like family. We believe this practice of providing outstanding service and superior customer care is what sets us apart from our competitors. We look forward to seeing you again for your next Best Western stay. Warmest regards The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Clean and Good Location "
We finished our trip to Greece in Barcelona. We toured the city of Barcelona from this hotel and since the Taxi strike was in full force, we were happy to find the bus stop was right in front of this hotel and the subway station was within walking distance. Our room was very clean with crisp, pressed sheets on the bed. Our room on the 4th floor was quiet. Because of the taxi strike, we did not feel comfortable eating dinner in the city - we did not want to take the subway at night so we ate at the hotel. The food was ok, but we were thankful the hotel had a full restaurant for our convenience. We were disappointed to find the hotel computer/ printer was not functioning, so we were unable to print our boarding passes. The shuttle to the airport was on time and efficient. This hotel was perfect for our needs and I would rate this hotel a B+. I would recommend this hotel.
Dear Guest Thank you for taking the time to share your feedback. We like to work hard to deliver an exceptional guest experience and it is nice to know that you would recommend our hotel. Sincerely, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Average Business"
This is not a place to stay in Barcelona if you decide to visit as a tourist, it is more a business hotel- to stay for couple nights. It clean but nothing excessive, very average. But we were impressed with service provided by Manuel Fernandez; he is definitely makes improves the image of the hotel.
Dear Guest, Thank you for taking the time to share your experience on Tripadvisor. Your opinion is important to us and we value your feedback. We are very pleased about what you said of Manuel. Sincerely, L. Tobías "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great hotel airport"
We decided to avoid staying in the city of Barcelona on our last night of the trip. We arrived back in Barcelona late Saturday afternoon and were leaving mid day on Sunday. We booked the best western Alfa as it looked clean and had a restaurant we could eat at. We did also pay extra for breakfast which was totally worth it. The shuttle was in an awkward spot at Terminal 1 but we managed to find it after asking at the tourism desk. The shuttle area isn't marked very well but if you stand and wait, the bus is labelled well enough to know. When we arrived the check in was quick and simple. I would recommend letting them know your departure time to ensure you know what shuttle to get when you leave. The room was very clean and updated and the beds were comfortable. There is a little market downstairs where we bought snacks to tide us over until dinner. My personal feeling was the dinner was a bit expensive for what you got. However, I didn't really care as it was one night and there isn't much around to choose from. The breakfast was so worth it. Hot and cold foods, mimosas, cold water and coffee. If you are looking to get into the city then this would be a hike. However it is possible and I'm sure if you wanted to spend the money you could take a taxi in (hopefully they are not striking). Overall a great and painless way to spend our last evening.
Dear Guests Thank you very much for your positive review on trypadvisor. We are glad that you have enjoyed your stay with us and we hope to see you soon again! Sincerely, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Ok if you are just staying for 1 night in transit "
We had to stay at this hotel in Barcelona the night before our departure back home. The hotel has a shuttle service which is convenient. The mattress of the beds in our room were hard and uncomfortable. We would not consider this as a 4 star hotel. We give it a 3 star. We would not stay at this hotel again.
Dear Guest Your satisfaction is very important to us and we love using your feedback you gave us to implement improvements and to ensure we offer a better experience for guests in the future. Our free transfer to/from the airport is very appreciated by all our guests giving a plus and the opportunity to offer confidence and speed to get to the airport and catch their flights. We believe that quality sleep is a key factor in the hotel business and for this reason we have renovated all rooms mattresses this year. We regret to know that your rest was not the desired although I have read very good comments about it. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. L. Tobías "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Employee recognition"
Good morning BW Manager: We stayed in your 141, rue St. Honore property from July 13 through July 16. We would like to recognize the following two employees of yours for helping us going out of the way. Abby, made our stay comfortable and provided us with correct directions and maps. Daniel Pershin also made our stay comfortable but went out of the way to walk us to railway station platform so that we will not get lost. These two employees are great assets to Best Western team. Keep up the good work Abby and Daniel. Madhu & Sue Shenoy
Dear Ms Madhu This review should be posted for the Best Western Premier Louvre Saint Honore 4* who are the ones who deserve it. At Best Western, we strive to treat each guest like family. We believe this practice of providing outstanding service and superior customer care is what sets us apart from our competitors. We look forward to seeing you again for your next Best Western stay. Warmest regards The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"What a let down"
I booked this hotel via BYHOURS as we had an 8 hour stopover in Barcelona. They offer 2 options - a 3 or 6 hour block. I picked the 6 hour option, beginning at 8am. I had a really good first impression because I had initially booked for the wrong day due to some problems with my browser loading properly. They let me change the date with no extra charge and minimum fuss. However, I was sorely disappointed when I got to the hotel. We arrived at 9.20am (couldn't find the free shuttle)and were told that we had to wait till 10am, usual check in time. I find this unacceptable. If we are allowed to pick an arrival time and it's only for a maximum of 6 hour stay, we should be able to get in the room at the chosen time. Moreover, they advertise that they have a free hotel shuttle but neglect to let you know where to find it at the airport. After 18 hours on a plane, traipsing around Barcelona airport fruitlessly for an hour is not great for one's mood. Until they are really a hotel you can book by the hour, I would give this place wide berth.
Dear Guest Thanks for your review about your recent stay at the hotel. We would like to apologize for the time you had to wait before your check in. Although, I would like to clarify that we start to have rooms available every day from 07:00h, that morning for some reason we had an unforeseen demand of early check in rooms. However we love always to be flexible with the check out times of our guest, especially if it is a by hours reservation. The schedule and location of our minibus is available with a simple phone call or a previous email, we provide this information clearly and immediately to the guest. It is easy to pick up and use and for this reason it is one of the most appreciated services of this hotel. If I can be of assistance in the future, please don't hesitate to contact me. Thank you for your time. We hope to see you again! Yours truly L. Tobias "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"CONVENIENT BUT MEDIOCRE"
As this hotel is located in an industrialized zone, away from the center of Barcelona, and close enough to the airport, it is more of a transient hotel where red-eye passengers and crew stay, than a charming place. This being given, we still hoped to get a good room and a good night sleep and requested a quiet room on a higher floor: We were, however, given a room on the first floor facing the busy road! As we asked for a change: we were first shown a room in the back on a higher floor, which unfortunately had a strong sulfur smell coming from the bathroom. We then were shown another room, without any bad smell, but with a broken window... Too tired to continue, we put up with the smelly room, hoping the smell would subside with the window opened which it did (the bathroom glass door doesnt close totally as it is a sliding door) The internal pool is on the small side, and a bit cavernous but the restaurant is nice . There is also parking, short and long term, which costs about 6 euros per day. The best point is the free shuttle to the airport, which you have to reserve the night before.
Dear Guest Thank you for posting your review on trypadvisor. We are glad to know that our free shuttle service to/from the Airport was useful aswell as the parking. On the other hand, please, accept our apologies for this regrettable inconveniences mentioned in your review. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have shared your comments, one by one, with the affected departments in order to take measures and prevent from happening again. The quality of our services is based, precisely, on knowing from our guests experience where and in what aspects we can improve. We hope another opportunity to welcome you in our establishment. Yours sincerely L. Tobias "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Barcelona Spain Vacation"
This is a very good hotel to stay in. It is near the airport and they do provide airport shuttle service. I really like the three front desk clerks that checked us in and provided me with information concerning how to get to center city Barcelona. The three ladies were all professional, friendly and courteous. I appreciate all that they explain to me in English because my Spanish is not good at all. The rooms are nice and the bathroom is great. Good design. They have a very good buffet breakfast with champagne if you like. Dinner is very good as well and the service is great. If you are interested in getting to ride the Hop-on Hop-off bus in the center city; you can purchase your tickets at the front desk. you have three ways to get there; by city bus, taxi, or the metro. The bus stop is right near the hotel as well as the metro line. There is not much to go to that is in walking distance of the hotel. Like a Tapas. There are warehouses near by and I think it will be locked up for passage of cars and people at certain times. We all had a wonderful two nights stay and we appreciate their service!!
Hola Isadore! Thank you so much for this good review on our services. We are so glad to know that everything went fine and you enjoyed and had a "wonderful two nights stay" with us. All the best. The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Convenient stop"
Perfect service and very friendly team. The facilities of the hotel are good specially if you are in transit. Very convenient! Free shuttle to the airport that is a plus. The breakfast is good and well served.
Dear Mr Ricardo, Thank you for taking the time to share your feedback. We like to work hard to deliver an exceptional guest experience. It is nice to know that your stay was "very convenient". Sincerely, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Excellent! Great service! "
We were a group of 29 who checked in around 7pm and had to catch our flight the next morning at 7am. Hotel made last minute arrangement at check-in to order an airport shuttle big enough for the group (their normal shuttle sits only 13). Morning of flight, we forgot one of the bags in the lobby and the hotel staff brought it to us at the airport. They swiftly responded and really saved us a headache. We truly appreciated the service rendered. We got to enjoy the restaurant and the pool that night. We were able to use the computer and printer for all our travel details. The restaurant did not disappoint; I had a delicious bacon and brie sandwich and the cocktails were good. Great staff and excellent service. Thanks to the staff for taking great care of our family!!!
Dear Ms Francesse Thank you very much for your positive review on trypadvisor. We are glad that all your family have enjoyed their stay with us and we hope to see you all soon again. Sincerely, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"NEAR AIRPORT"
Nice Hotel close to the airport. Restaurant with good food and breakfast. Shuttle bus to the airport. Clean quiet rooms and bathrooms. Quickly check in and out, nice personel. Safety area - noshopping possibilitys.
Dear Guest We want to thank you for your review. We are very pleased to know that everything during your stay went fine. We may remind our guests that public transport (bus & metro) are near us joining the city center in 30 minutes. Best regards The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"You get what you pay"
The rate was ok,but the services were not as it should be. Rooms are ok.The cleaning system must be reviewed.The location was ok and not complicated. Well you get what you pay.For one or two nights it is not a bad option but not the best.
Dear Guest Thank you for explaining your experience with us. We share your concern in doing good services and your opinion and feedback is much appreciated. We apologize for any inconvenience we may have caused during your stay. Warmest regards L. Tobías The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Service Plus at Best Western Alfa Aeropuerto"
Convenient, modern hotel near Barcelona El Prat airport. Though the distance from the terminal to the shuttle bus is long, it is a few minutes (complimentary) shuttle ride from the airport to the hotel. Staff/management are friendly & go out of their way to be helpful. Please be advised the elevator is ridiculously small and it was not possible to get a small travel wheelchair into the elevator with the foot rests on! We had to take separate elevators for my husband & his wheelchair & me with our luggage. Once we got past the elevator experience, we arrived to find the room contemporary & comfortable. The restaurant/bar was nicely decorated and busy. We both really enjoyed our dinner. Our server was terrific and food delicious. We chose the 3 course prix fixe menu with salmon salad, local fish and flan with wine. If it had not been for the elevator and shuttle issues, I would have rated this property excellent based on the level of service provided....
Dear Guest Thank you very much for your feedback. We are glad to know that you had a pleasant experience in our restaurant. The elevator has been recently modified and refurbished. We hope that in your next visit these small issues that you have mentioned will not be repeated. Warmest regards The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Best Western Alfa Aeropuerto"
The hotel is well located, close to the airport with shuttle bus service included. Staff very polite, good restaurant, rooms very comfortable. It is a very good choice. Surely to come back again. Valeria
"Perfect for a layover"
My husband and I stayed here when we had a very early morning arrival in Barcelona (2:00 am!). The staff was wonderful in helping us make our reservation. Upon our very late check in they were ready for us, and check in was smooth and easy. I speak intermediate level Spanish but the staff communicated with us in fluent English. The room was clean, updated and comfortable and the WiFi was great too. We appreciated the little amenities in the room like the soap. In the morning was enjoyed breakfast at the restaurant. The breakfast was a little expensive for being a pretty basic continental breakfast but we appreciated the convenience. Also, the price of the breakfast includes Champaign. Finally, we used the airport shuttle which was right on time. Again, staff was courteous and helpful. Overall we could not have asked for more for the price. The hotel also had some cool amenities which we did not use like a bike rental. Definitely would recommend!
Dear Ms Aimee Thank you for posting this positive review about our services, staff and hotel! We are very happy that you have shared your experience with us. Sincerely, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Fantastic "
This was an excellent location for the early morning flight because it's close to the airport with free shuttle. They have a restaurant onsite and snacks available including pizza, sandwiches and drinks until 1:30am At the bar. The staff was extremely helpful & always smiling we had a very early morning flight out Manuel Fernandez was super helpful made our morning a breeze. We will see you again one day.
Dear Ms Rebekah Thank you so much for this wonderful review about our hotel! We are very glad that you have enjoyed that much during your stay with us and we hope to see you soon again. Sincerely, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"United's complimentary accommodations."
On our way home from Barcelona, our flight had technical issues and we were put up at Hotel Alfa by United Airlines. The complimentary airport shuttle from the airport was a nightmare of a wait (we stood on the curb with 10 other guests for over an hour...apparently the shuttle runs every 15 minutes?) BUT on your way back to the airport they schedule your pick-up time and they were spot on and even a tad early. The on-site restaurant service was great! The waiter and his assistant were so friendly and nice and the food came out promptly and steaming hot. Another highlight of the hotel was the front desk staff, both ladies we interacted with were, again, very nice and helpful. The room was basic and a bit on the small side. 2 double beds weren't quite what my husband and I were hoping for, but learning this was more of a transient hotel where red-eye passengers and crew stay, it made sense to have double beds over queen beds in the rooms. The bathroom had been recently renovated with a nice shower and good water pressure. Overall, we would not choose to stay here, but given the circumstances, it did the job just fine.
Dear Ms Aubrey Thank you for taking the time to share this feedback. I may add that our free service to/from the Airport is very efficient and we give always the right location and the exact time of the next departure to our guests. I believe this information should have been better explained to you by the assistants of the airline that assigned our hotel in your disrupted flight. We work hard to deliver an exceptional guest experience and we are glad that you could enjoy our services. Warmest regards. L. Tobías The Hotel Alfa Aeropuerto team Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect airport hotel; room, service, hotel airport bus - fantastic!"
Stayed here while in transit for 12 hours. The bus picked us up on time (I had called the hotel while waiting for my luggage in the airport to confirm). 10 minutes drive to the hotel. The room is modern, clean, spacious and comfortable. The hotel itself is also very nice. We eat at the bar which was a little on the expensive side. All in all, I'd recommend this hotel for its location (to the airport) and comfortable rooms.
Dear Mr Markwconn We are pleased to have read your comment about our hotel. As I was saying in a previous review, If something differentiates us from other hotels in town is the proximity to the Airport and our free shuttle service. Being close to Barcelona Airport allows our guests to rest a bit longer enjoying our facilities and avoiding long distances in rush hours. Thank you for this great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, L. Tobías The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Small but good"
Place is better than the outside suggests. Rooms are clean without your typical “lack of maintenance” deficiencies. Front desk staff are quick, knowledgeable and to the point. Food/drink not cheap though, I'd say that's my only negative.
Dear Mr Lawrence We appreciate your comments and your evaluations in Trypadvisor. Receiving you at our hotel has been a source of satisfaction for all of us. We hope we can count on your visit next time. We hope to welcome you back to our hotel very soon! Sincerely, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Convenient for emergencies "
I missed my flight and it was convenient to spend the night over there. The staff is friendly. Room was very basic but not bad. Breakfast and food in general is fine. Prices are more reasonable in comparison to other hotels near the airport.
Dear Ms Tala, We are pleased to have read your comment about our hotel. If something differentiates us from other hotels from downtown is the proximity to the Airport and our free transfer service. Being close to it allows you to rest a bit more enjoying our facilities and avoid long distances in busy hours of traffic. We are glad that our services in overall have been useful. Thanks for staying with us! L. Tobías The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great hotel for passing through"
My daughter, granddaughter & myself stayed at the Best Western Aeroporto Alfa Hotel recently on a short stopover. While it seems like the hotel is not very close to the airport, it isn't far. We arrived about 4 a.m. & thanks to the efficient front desk staff were settled in very quickly. The hotel lobby is very nice, the restaurant serves very good food with helpful & friendly waitstaff. The elevators are quite small compared to American standards. We caught an Uber to downtown for $25, but a cab back from the same spot was only $17. Barcelona just may be one of those places where Uber isn't a bargain.
Dear Ms Ginny Thank you for writing this comments regarding your recent stay at the Best Western Plus Hotel Alfa Aeropuerto. Public bus and metro station to go downtown are available near us. We hope you will come back and see us again very soon! Yours truly The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Excellent service"
We reached the hotel at 6.30 a.m . The Gentleman at the reception was really helpful. We were requested to take our breakfast in the meantime.He gave us our room by 7.30 a.m , inspite of the check-in being at 12.00 p.m. This hotel has an option of early check-in and late check-out. He also helped us with planning our day out. The rooms were clean and the service was excellent. It's very close to the airport and they have free shuttle service which is on time. However, it is not close to the city. It's good for travellers having an early flight.
Dear Guest Thank you very much for your positive comment about our hotel! We are glad that you have enjoyed your stay with us and we hope to see you soon again. Sincerely, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Airport location but still within reach of the town"
Make no mistake, the hotel is located in a commercial area with a free shuttle to the Airport. However there is a Metro station within walking distance that can get you to downtown Barcelona without any traffic to worry about. The hotel facilities may need some refreshing but the staff is excellent. It is recommended!
Dear Guest We thank you for your comments which have valued us positively. We strive every day to be able to offer quality services and for this reason we are constantly improving our services and facilities. We would hope to welcoming you again. Sincerely, L. Tobías The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great for airport overnight"
About 15 minutes drive from airport with a free shuttle for all but the early morning hours. Nice hotel with an excellent restaurant. But access into central Barcelona is about 25 minutes by taxi and there are no restaurants or shopping within easy access. As an overnight airport hotel it is an excellent choice.
Dear Guest, Thank you for taking the time to share your experience in our hotel on Tripadvisor. Your opinion is very important to us and we value your feedback. Sincerely, The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Wonderful Service"
I left my glasses in a room. The staff here, especially Esther Montero, moved heaven and earth to get them back to me. When the shipper lost the package, Esther held them accountable and made them pay me for a replacement pair. I cannot speak highly enough of that service! Truly wonderful and a well-deserved five stars.
"airport motel"
It was a good place to stay overnight. Their is a restaurant and pool. Unlike Best Westerns in the states the breakfast is not free. The food in the restaurant is good but a bit over priced especially for Spain. Make sure you find out where their airport shuttle picks up at the airport.
Dear Mr Rogerc Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, L. Tobías The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Clean but sparse amenities"
I selected this hotel to stay at because it had an airport shuttle and was not too far from town. We only had a couple of days in Barcelona before picking up a cruise ship in the port. We got in late but the shuttle came and picked us up. Note that the shuttle picks you up in front of terminal 1 where the it's marked hotel shuttle pickup. Terminal 2 has no such area, I had to call the hotel a couple of times to get it figured out. When we arrived at the hotel we were lucky the small restaurant/bar was still taking food orders otherwise we wouldn't have been able to eat dinner since this hotel is not near any restaurants (but they do put on a great breakfast). We used the bus to take us into town (M21 just outside the hotel), it dropped us off down near the harbor where we picked up the Hop on Hop off bus. We also used Uber to take us from downtown to the hotel and to the cruise port. Note do not expect downtown bus services to be running on May 1st (their labor day). We were stranded downtown on May 1st because of all the labor rallies and demonstrations. We had to walk outside the area and get an Uber to get back to the hotel. Heating and cooling of these rooms are done by season. Our room temperature could not be regulated since they don't turn on the AC until May and heating is done via the buildings heating so you can't turn on the heat. One last thing thermostat is in Spanish, and so are the TV channels. The hotel is comfortable, but the amenities in the room are sparse and the hotel clerks are friendly and helpful.
Dear Guest. We would like to thank you for having taken the time to comment on your recent stay at Best Western Hotel Alfa Aeropuerto and we are very happy that overall you have enjoyed your stay with us . Thank you very much for your remark which constantly help us in improving our standards and the service to our guests. We very much hope to have the opportunity to welcome you back soon. Warmest regards, Esther Montero The Hotel Alfa Aeropuerto Team " Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"Review of stay at Best Western, spain"
My sister and I recently stayed at your hotel and flying in late from the UK. Was super easy to catch the free shuttle from the airport and on arrival all staff were friendly and extremely helpful. Rooms were great and really enjoyed the late check out as well as the sauna. Would definitely reccomend this hotel to anyone staying in Spain
Dear Ms Natasha S We would like to thank you for all your wonderful comments regarding the room, sauna, shuttle and the level of service. Your wonderful words are the best compliments for us and I am really proud of them. It has been a great pleasure to have you staying at Best Western Plus Hotel Alfa Aeropuerto and we look forward to welcoming you back soon. Warmest regards, Esther Montero The Hotel Alfa Aeropuerto Team " Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"Our Home at the Barcelona Airport"
We have stayed at this hotel numerous times as we find ourselves frequently at the Barcelona Airport. Always, we are welcomed as family. The room, the food, the drink -- indeed the total experience -- is one we cherish during our stay, and one we look forward to with great anticipation as we plan our next visit. Already, we have set the date for our return. We have traveled much, over the years, and have found that this hotel sets the standard for excellence which we so rarely experience as we make our way around the world.
Dear Guest , Many thanks for your comments regarding the room, food, drink and services during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Best Western Plus Hotel Alfa Aeropuerto. Faithfully yours, Esther Montero The Hotel Alfa Aeropuerto Team " Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean destinations and home
"Great stay"
I am definitely coming back. Had a great experience. Bravo to the team. From check-in, which was effortless to the poolside gig, to the breakfast, Best Western Elomaz Hotel, Asaba really impressed me, being a first timer, hence, I am definitely recommending
Dear Guest We would like to thank you for having taken the time to comment on your recent stay at Best Western Hotel and we are very happy that overall you have enjoyed your stay Thank you very much for your review which constantly helps us on improving our standards and the service to our guests. We very much hope to have the opportunity to welcome you soon at Best Western Hotels Kind regards Esther Montero The Hotel Alfa Aeropuerto Team " Be My Guest" department Best Western Plus Hotel Alfa Aeropuerto Your Hub between the Mediterranean Destinations and home
"A Find!"
Could not have asked for better service or people. Quite a find. Will stay there again. Centrally located between the cruise terminal & the airport. Ordered the pizza for room service. It was a great decision!
Dear guest, We are pleased you enjoyed your recent stay at Best Western Hotel Alfa Aeropuerto. Your compliments of location, staff and services are very much appreciated as well our room service with your detailed description is greatly appreciated. I will share your comments with the maitre who I am certain will be encouraged by your remarks Thank you for taking the time to write a review and we look forward to your return. Kind regards, Esther Montero The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your Hub between the Mediterranean destinations and home
"A perfect 10!!"
A perfect 10!! Every single aspect of our stay was 100% perfect!! Staff, cleanliness , rooms, common areas, restaurants and everything else. We highly recommend this very nice hotel in a beautiful area of Barcelona
Dear Mr JNPetrusek, We would like to thank you for all your wonderful comments regarding the hotel location, room, cleanliness ,restaurant and the level of service. Your wonderful words are the best compliments for us and I am really proud of them. It has been a great pleasure to have you staying at Best Western Alfa Aeropuerto and we look forward to welcoming you back soon. The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home Eliminar respuesta
"Hotel was great"
The hotel was great rooms were very nice and it was close to the bus stop. I would stay there again if were to travel to Barcelona again, staff was very helpful too. Donna from Sebring Florida USA. We traveled wit friends. Downtown Barcelona was beautiful were there only one day but it was great.
Dear Guest We really appreciate your positive review. We will be pleased to have you back soon. All the best. The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect for Layover"
We were initially looking at Air Rooms at the airport for a couple of hours rest and a place to shower before we go on our 16hr flight home but there wasn't much info online on Air Rooms about early check-in (930am for us as we had to get off the cruise ship) and it seems more expensive. Chanced upon this hotel as we expanded our search to airport hotels; what made us choose this hotel: 1. complimentary shuttle to airport so we only need to pay for the €25 taxi fr cruise terminal to hotel as compared to staying in a city center hotel 2. Economical Room rate as in actual fact we will be using the room less than 6hrs 3. Check-in time indicated on Agoda is 8am which is perfect for us. It would have been pointless if we can't do a morning check in as our flight is 630pm same day. Even though we indicated 2 guests, we got a room with an extra rollaway bed. Room has TV with English channels, kettle for hot water, comfortable beds, free wifi and a decent size bathroom. Our room is on L1, we can hear cars whizz by but the roads are generally quiet on a Sat, so everything is perfect for us. Would recommend this to anyone who has a relatively same day late flight after their cruise. I can't imagine hanging out at the Barcelona airport since morning whilst waiting for an evening flight especially if home is a long way.
Dear Ms Joyce Thank you so much for taking the time to review the hotel. We appreciate your feedback and hope to see you again. Warmest regards The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"So Grateful for the Kind Manager at the Desk"
I flew into Barcelona on a Sunday night and landed around midnight. My flight back to the US was scheduled at 11AM the following day and in an effort to save money I thought it would be best to sleep at the airport. When I landed I was so exhausted and tried to sleep at the airport but with all of my stuff it was so stressful. I called numerous hotels near the airport that offered shuttle service but all claimed to be fully booked. On a whim, at 2AM I called the Best Western which is 10-15 minutes from the airport. I spoke to a very kind young man who told me there was one available room left. I took it immediately and took a taxi from the BCN airport to the Best Western where the young man very kindly and with a big smile helped me secure a suite for 70 euros that night. The room was so comfortable, clean, and had all new amenities. The next morning, I took the 8:30AM shuttle directly from the hotel to the airport. Thank you so much to the gentleman who took pity on me at 2AM in the morning and offered me a great deal on a wonderful room!
Dear Anabel Thank you so much for such a good review and for being our guest. We all hope to see you again very soon. Warmest regards The Hotel Alfa Aeropuerto Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Conveniant & comfy"
The hotel is about 5km from the airport of Barcelona and provides free shuttle services to both terminals and also both ways. The hotel's interior is tastefull decorated and it offers all amenities. The room was spacious, clean and quiet. There was a little 24h-minimarket next to the reception and the restaurant offered Spanish fare (e.g. tapas) but also hearty international snacks (pizza, burger). The staff was attentive, friendly and helpful. I enjoyed staying here!
Dear Nina We are very motivated after reading your comment. Thank you so much! All the best! The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Closer to airport nice budget hotel"
You get a complementary airport transfers by shuttle service from the hotel. If you inform the hotel in advance, they can tell you how to take their shuttle from Barcelona airport. The hotel is located in a very secluded place and there is nothing in and around except some industrial warehouses. The property is neat and clean, depending on what negotiation you have done, you get the complementary breakfast, which is very basic. The hotel rooms are average sized, hotel has a hot water swimming pool, which is nice to relax. The Subway station is 10 mins walk to travel to various tourist spots of the city. The bus stop is right next to the hotel. The advantage is the location due to good connectivity from the city and airport
Dear Guest Thank you for being our customer! It was good to read your review. Warmest regards The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"OLA BARCELONA"
This Best Western is absolutely great.After checking in we received complimentary Champagne, We enjoyed it on the patio. The room was great, modern and spacious, as well as the bathroom. We had an excellent dinner in the dining room. In the morning we enjoyed a wonderful breakfast including Champagne. The hotel has free shuttle service to and from airport Very convenient. We certainly will stay there on our next trip to Barcelona.
Hola Marianne! Thanks for this good review on our services. We are pleased to know that everything went fine and you enjoyed your time with us. Warmest regards The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great if you have early flight back from Barcelona"
I used this hotel just to stay one night as it was my business trip to Barcelona and my flight back was quite early morning. In order to avoid traffic jam I have chosen this option. So I drop into late evening and stuff was helpful...they arranged my shuttle to the airport which is nearby. Room had plenty of space, everything was in order, bathroom better than expected. So if you have short business trip and early flight back this is a perfect choice (at least you'll be able to sleep a bit longer).
Dear Rado Thank you very much for the description of our services. It is good to know that you have found them useful. And that you were able to sleep a bit longer before your early flight back. Best regards The Hotel Alfa Aeropuerto team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Friendly and clean"
We stopped here on our way for an 11 day cruise and again on our way home. It was the beginning of our trip in Europe and we were very impressed. The staff was very friendly and helpful; the room was clean and comfortable. It was the best place we stayed in the 16 days in Europe.
Hello Shellie Thank you so much for such a nice review and for this amazing score in tripadvisor. Sincerely, The Hotel Alfa team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Touch and go"
I arrived at 4 a.m. in Barcelona's airport. The transfer to the hotel was very short by taxi and the chicken at that late in the night took almost no time. They found my name right away and off we go to the room. Very convenient indeed. As I woke up late I missed breakfast so I can't have an opinion on that field. The staff was indeed very helpful, they paid for our cab back to the airport -where we were taking the next plane- since we didn't fit in the shuttle bus. Everything very clean and decent as one would expect. I will indeed repeat in this hotel next time I have a stopover at Barcelona.
Dear Eikisb What a nice surprise to read your review "touch & go"! We are extremely grateful for it. All the best! Sincerely, The Hotel Alfa team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Ola Barcelona"
This Best Western was truly outstanding. The room was absolutely great, bright and modern. We enjoyed a glassful champagne, courtesy of the hotel. We had a wonderful dinner, and breakfast was outstanding.
"Free shuttle, superlative service, reasonably priced"
Flying into BCN at midnight and out the next day at 5am, I needed a place close to the airport with a bed for 4 hours sleep. Found this hotel on internet, best price, gave it a try and hit the jackpot! They allowed me to leave a suitcase for four days to pick up upon return, knew my name at entrance and were friendly and efficient. The reception person said, "Only four hours? You won't get to enjoy the executive suite for very long." I thought he was joking, but for some reason, they gave me the executive suite! On my return, they knew who I was, and of course the shuttle was free to come back and pick up my suitcase. So that was four bus shuttle trips, one-night stay in executive suite, 4 days total of holding my suitcase, all for 63€. Nice going, staff. You get my vote for best service ever for my traveling needs.
Dear Mr Curtis Thank you for taking the time to share this feedback. We work hard to deliver an exceptional guest experience and we are glad that you could enjoy our services. We appreciate very much your generous recommendation in tripadvisor and great support. Warmest regards. The Hotel Alfa team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Best first time impresión of Barcelona !"
We came to Barcelona for the first time and were extremely happy with our stay here . From the beginning Daniel in the front desk showed superior hospitality , he was willing to help us in any way, and was happy to answer the many questions we had about Barcelona . The first impression and the rest of our stay was fantastic . All the staff was great . They all help us with transportation arrangements to France by train , making everything much easier for us . I would easily recommend this hotel for any one going into the Barcelona . It's close to the airport and and it was just a few minutes in taxi into the center of the city. Rooms were great . Free shuttle service was also superb . I will definitely come back here if we come back to Barcelona . Great first impression for sure !
Dear Guests Thank you so much for this good review of our hotel. We are glad to know that your experience in our hotel went so fine. Will you be coming back soon? We all hope so!! The Hotel Alfa Team "Be My Guest" Department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Lovely hotel and atmosphere. Staff was friendly and helpful."
Hotel was clean and beautiful. The staff was both accommodating and friendly.They served an excellent buffet breakfast and had gluten free options on hand. A bus stop outside of the hotel was a short ride from popular local spots.
Dear Mr Patriciao We are so pleased to read this nice review of us and that everything, while you stayed with us, went fine. The public bus 21 is very efficient but the metro line 9 Sud which is near the hotel too is also a good option to go downtown!! Thank you for staying with us!! The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Nice accommodation."
Good quality accommodation, reasonably priced.Restaurant was nice, their Whisky Sour is very potent!! (good if you want to embarrass your children,,haha) It was quite far from downtown (20mins by bus) and the pool was not that great.
Dear Ms Sue, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Just a brilliant hotel"
I missed my flight home and had to boom somewhere close and affordable... Firstly I was surprised to find a free shuttle bus. It ran every 45 mins and was on time. On check in the staff literally could it be more helpful. All information provided, an adaptor for my phone and a complimentary glass of fizz! As I was hungry and tired I went straight to the restaurant. As it is an airport hotel I was expecting microwave standard food or frozen pizzas.... big mistake! The food was fresh and really tasty.. waiter incredibly attentive and friendly. The room was a single but it had a large single bed.. I have stayed in doubles with beds of a similar size. Room was a little cold but soon warmed up. Plant of tv channels and you can change the language to English on USA or UK programs. Breakfast is standard and Apple however the cooked items were all cold, shame. Also the bar has a cocktail list but the staff don't know how to make them.. I had a big glass of alcohol! Not great. Overall the staff are excellent, food is really good, facilities are fine bed comfortable. I would 100% use this place for any stopover in Barcelona in the future.
Dear Guest We are very glad to read your feedback and to know that you have enjoyed your stay with us! and that you have found, in overall, all services suitable: bed, food, caring attitude of the staff, good check in, free transfer to/from the Airport. Thank you for your time. We look forward to the pleasure of serving you in the near future. Yours Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"On the way to airport"
I was coming back from outside Barcelona on Saturday and flying out early Sunday. By U.S. standards the price was low and everything worked out even though this hotel is pretty far from town and a long drive from the airport. (Everything is . . . the airport is really out of the way in this city, but well connected to center of Barcelona, especially convenient by aerobus). The property is decent - modern construction, clean and new. and, I noticed an odor when I came in, but after smelling it later outside it was clear that it is the surrounding area -- maybe industry, maybe the river. A highlight of my stay was a sun-rise jog along a nice path beside the Llobregat. (The hotel rents bikes for this purpose, too, by the way.) Despite making the most of their odd location, this hotel is in the middle of absolutely nowhere. I did figure out the #21 bus from near the Parallel stop, but it was a long, long ride. There is actually no traffic on the route, and a bit of cool scenery (huge port from a distance, Montjuic cemetery). This is not the place for a long st multi-night stay. For a quiet night before or after the airport, it's an option. The shuttle was efficient, there is even an indoor pool and sauna tucked in the back, and also a bar/lounge that came alive at about 1 am. (I heard it from my room which was right near the bar . . . not insanely loud but perhaps ask about it when you check in, and check it out because it sounded fun.) The clientele at the hotel seemed pretty mixed in age, nationality. I guess everyone needs to get to the airport on time. And the free shuttle was fine for that.
Dear Ms Hilary Thank you very much for this open description of our location. The Best Western Plus Hotel Alfa Aeropuerto is an Airport hotel with a free shuttle to/from the Airport and is located in the outskirts of the industrial area Zona Franca/Mercabarna. The hotel building is looking at the Llobregat river and the town of El Prat which is reached passing the bridge, with urban routes and natural pathways. At the same entrance of the hotel there is a public bus stop, line 21 that goes to Avenue Parallel, near Ramblas, and not far, seven minutes walk, in the same street of the hotel, the metro line 9 Sud, station Mercabarna. Even a public night bus N-1 joins every night Plaza Catalunya with Mercabarna from 10pm until 06am. We are excited to know that you have enjoyed your stay and that we have been able to help you. Thank you very much for your generous recommendation on tripadvisor and support. We hope that we shall soon be able to have you back with us. L. Tobías The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"NICE AND PEACEFUL HOTEL"
Nice Hotel, near Airport by taxi or by Airport bus. Only 10-15 minutes distance. Nice and clean - quiet rooms with clean bathroom and shower. Restaurant and breakfast very good and pricelevel is acceptable.
Dear Guest We would like very much to express our gratitude to you for this motivating and bounteous review. We felt privileged to have served you in our Best Western Plus Hotel Alfa Aeropuerto and that all our services were useful with good standars of quaity. We look forward to welcoming you again. We wish you that all your wishes are fulfilled this year. Happy New year! The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"One of the Worst Ever"
Unfortunately my last night in Barcelona was the worst. I stayed in one of the best hotels and then I stayed in one of the worst – across all my travels! The issues: After spending nearly an hour taking the train from the city to the airport, it was another hour before I got to the hotel. I waited over 40 minutes for the shuttle to come. By the time we stopped at another terminal and made the ride to the hotel, at least an hour had passed. I saw at least 2 other hotel shuttles – Tryp and Barcelona Airport Hotel – twice before the BW shuttle showed up. The driver made no attempt to help with my bag. My check-in was a bit longer than I'd like but with eventually 3 staffers behind the desk, only one was checking in the guests. Reactive versus proactive assistance. I asked about shuttle service for the morning. The front desk representative seemed surprised I needed a shuttle, as if I didn't just get off one to get to the hotel. It would have been nice if he asked as part of check in and told me I needed to sign up. Second, I got to the room and remembered I needed an adapter. I went back to the front desk, only to learn they didn't have what I needed – despite advertisement of having adapters if needed. They had an adapter for USB but that meant they didn't have what I needed to charge my computer. Thirdly, I found my room to be cold. After playing with the thermostat which was in Spanish and I only speak a little, I called to the front desk to learn they had to control it from the front desk and then I could adjust. That helped but when I tried to make it warmer, I couldn't. And finally, I had to call the front desk to get the wifi password. Imagine if all these things were supplied or info shared at check in, how much time I and they could have saved. Other challenges: Could not find one English speaking channel – not even the BBC or other kind of news. The shower and heat seemed to be motion activated. The shower water had some warmth but didn't seem to get to the temp I really wanted until I got in. The shower floor was slanted and slippery. The same was true for the heat in the room. It seemed to kick “on” when I started moving in the room. The hallway carpet was stained and dirty. On the positive, the front desk rep and driver the next morning were pleasant. Unfortunately, by then, I was DONE with this hotel and ready to start my journey home. I would never stay at this hotel again, even for one night before an early flight the next morning.
Dear Ms Ann Tee We have read with interest your comment on Tripadvisor and the set of incidents. First of all I would like to inform you that we do care very much about customer service and the way that needs to be implemented (the quality, speed and usefulness) are priorities that we love to offer to all our customers every day 24/7/365 and we regret that you have not been able to appreciate them in the way we do. About all the shortcomings that you kindly list and describe in your feedback I would like to apologize for them, and wanting to say that this is not the usual in our procedures as we could circumscribe this inconveniences in the punctual and perhaps in the circumstantial of the facts explained: it is understanding that arriving late from the main train station to the Airport after a long travel and waiting for our free shuttle which is passing every 45 minutes could be stressful or tired. After that, many things, following your narrative, went wrong. Nevertheless, I appreciate your review and accept the fact that things could have done better and the hotel, I might say, is deeply sorry for the unacceptable standards offered and finally would like to add that by telling us what you liked or not about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will be looking forward to welcoming you soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you for your comments and time. Yours truly L. Tobías "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Horrible experience"
If you want to sleep and rest, this hotel is not for you. Isolation is crap - you will spend your night delighted by next door neighbor's talking (I guess why French neighbors spent all night talking or singing), showering, watching TV et all. If neighbors get some sleep, you may still listen to front door cars, buses and people talking outside, and also cars passing by the street in front (as it is close to Mercabarna, cars and trucks never stop passing by). Therefore, will never pay a penny at this hotel I f your mission is getting some rest
Dear Mr Fernando Please accept our apologies for this regrettable incident caused to you while you stayed with us. I am extremely concerned to read your review because the rest of our guests is our priority. I would like to say that whenever something like this happens, it is important to contact the reception staff so we can kindly ask for silence to the other room, especially if the circumstances are disturbing other guests' rest, as you have explained in your comment. It is not my intention to justify noisy behaviors but the final days of the year could be noisier than normal as the festivities of New Year approaches. I must precise that we could have, as another option, to change you to a quieter room if we would have known the issue. I feel I should point out that all our rooms have soundproof windows, and one side of our building is away from road traffic. We share your concern in doing good services and your opinion and feedback is much appreciated. We hope you will give this your kind consideration. We would hope to welcoming you again. Yours sincerely L. Tobías "Be My Guest" Department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Great option, superb service "
Stayed here for one night only as it suited us for onward connections to the airport and to the terminal port as well. Parking is easy (€9) but what made this hotel extra nice was the fantastic front of house gentleman who checked us in on 28/12. Really friendly and approachable and very helpful with our small dog. Because they were so lovely and friendly we decided to stay for dinner and that was also great, it made 24 hours in Barcelona very easy! I had fairly standard expectations so this place exceeded them, really clean comfortable rooms, Nice bit of landscaping outside (however it is on a very busy motorway, but you get that when you stay somewhere to be close to an airport) Great work!
Dear Guests It is a great pleasure to be honored with such a nice review from you. Thank you for this amazing reward and for being our guest. The Best Western Plus Hotel Alfa Aeropuerto is staffed by caring motivated and brilliant people who love to show a friendly behaviour toward guests. Good wishes for a New Year of happiness! The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Will stay Again!"
We stayed 4 nights in all - 1 night and then 3 nights a week later - Room was spotless, staff in all areas were lovely and very helpful - Rides to and from Airport were great - even at 5am Christmas Day -Food in bar and restaurant very nice - Sharron
"I Love Best Western Hotel Alfa"
When you travel you need to find the place that makes you feel at home. Hotel Alfa does this for me. I enjoy their warm greetings and friendly smile. I appreciate how they make you feel. It was happy they remembered I have stayed there before. Hotel Alfa has Shuttle service to/from the airport and the bus station is right outside their door. The train station is about a five minute walk and easy to get around on. If you are going to Barcelona give Best Western Hotel Alfa a try. I'm sure you won't be disappointed.
"Just what I needed"
The staff was so friendly. The bed was extremely comfortable and the room was great. I splurged and had a nice meal downstairs. The food was extremely good and service fantastic. I can't say enough nice things.
Dear Guest (Happy Traks) Thank you for these motivating words which have brought us great joy. Really beautiful and inspiring!! We felt privileged to have served you. Merry Christmas and Happy Holidays!! The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Shady business practices BE AWARE!!!!!"
Booked 2 rooms for a week end of February/beginning of March 2018. Got an email saying my reservations were cancelled due to invalid cc.NO WAY, went online as they directed to put in a NEW cc, they said that was invalid too????? The hotel said they tried to do a "pre-authorization charge" for ENTIRE AMOUNT and said both cards were invalid. They automatically cancelled my reservations. I called both credit card companies, they said there had been no activity at all and I had the funds available. I went back on the hotel site and they had jacked up the nightly rate to $1600.00 per night. They just didn't want my reservation for $500 per night. When I called them back, they said they were "sold out". But I saw the new exorbitant rate - rooms WERE AVAILABLE FOR THAT RATE. Too shady and I wouldn't want to stay there now anyway.
Dear Ms Amma J I am sorry to advise that we have no record of anything that you describe in your review and I may assure you that this hotel has never had room rates per day that reached the amount that you have reported. We do not understand neither why you evaluate (with one bubble) location, rooms and services of this hotel without having ever used them. We do not want to think that you are using this web site for the sole purpose of diminishing the reputation of our establishment as this could be regrettable. I highly recommend you to get in contact with our Reservation Manager in order to deal with this bizarre complaint. Yours sincerely L. Tobías "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Only as a place close to the airport"
Chose this hotel because I had a morning flight. It served its purpose. Beyond that, it is pretty ordinary and is nowhere near anything that a visitor to Barcelona would want to see. I had stayed at a hotel in the Barri Gotic that was only slightly more expensive but infinitely nicer. The only thing I real DISliked about this hotel is that, on a very windy night, the windows didn't have a full seal. As a result, there was a whistle/whine all night long. Not helpful for a good night's sleep!
Dear Guest Thank you for this review about our services of your recent stay in our Best Western Plus Hotel Alfa Aeropuerto. I should like to point out that apart from our free shuttle service to/from Barcelona Airport, there is public transport very convenient: outside our main entrance (Bus line 21) and in the same street, seven minutes walk from us (metro line L9 Sud, Mercabarna Station). And night bus: N-1, inside Mercabarna, to/from Plaza Catalunya. Customers have at their disposal our cafetería, restaurant, breakfast buffet and room service. All rooms have soundproof windows and are full seal. The Gothic Quarter of Barcelona is extraordinarily charming and everything around looks wonderful. We felt privileged to have helped you. And we would hope to welcoming you again. Best wishes and Happy Christmas. L. Tobias The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Barely a 2 star property"
Was on a Delta flight that was canceled from Barcelona to JFK. Delta had 2 properties to put us in, and this property was "supposedly" the nicer of the the two. Well I can only imagine what the other place is like. This property is rated a 4 star property, no clue how. Upon checking in, I asked for a king/queen bed for one person. They said that they typically do not do that. Well, when I got to the room on the 3rd floor the room was hot and very stagnet. I tried to turn on the AC, did not turn on. I went back to the front desk and they said they would send the maintenance guy. He arrived and said nothing was wrong, even though there was no air floor. The front desk offered to move me. Now they placed me on the 4th floor. Same issues, called down to advise. They seemed so confused. The front desk agent said they they have to turn it on at the front desk. If I could called Delta to move hotel, I would have, but there was 2 hour hold time. After having a wonderful 12 days in a 5 star resort, this is how Delta ended my vacation. So I decided to suck it up and shower and go to sleep and just get home. Well then, more issues, absolutely no water pressure and the hottest the water would get was luke warm. I certainly was not going to call the front desktop again, that literally gets you now where. So to sum up this review, if you are desperate and need a basic room with absolutely no frills near the airport, this is the place. Otherwise, there are several more guest centered properties in Barcelona.
Dear Mr Jlee We had the opportunity to meet you since you were complaining several times at our reception. Mr Jlee, we understand that the cancellation of a flight is not at all pleasant. As an Airport Hotel we have the experience that is required for this circumstances and we always try to make our clients feel comforted, being useful with their needs. But unfortunately none of this was possible in this case, despite we did our best, each of the solutions that we kindly offered was politely rejected by you. Finally and in adition to this I should like to point out that while other passengers with the same flight enjoyed their stay at the hotel and the caring attitude of our staff -at the front desk, restaurant or at our lounge bar- you seemed, sadly for us, disappointed with almost everything we tried to please you. We apologize for any inconvenience this flight cancellation may have caused you and trust you will give your kind consideration. Warmest regards L. Tobías The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
""best" Best Western!"
We stayed one night in the Best Western Plus Hotel Alfa Aeropuerto-- the night before we left Barcelona to fly home. I was impressed in every way--customer service, amenities and food as well as cleanliness and decor. A very comfortable stay! We are a family of four. Since each room has two twin beds, we had to reserve two rooms, but it was well worth it!
Dear Ms Marilyn We are pleased to know that you have found most of our services of your convenience and you have had a pleasant stay with us. We are honoured to receive your review and we are looking forward to welcoming you again in our Best Western Plus Hotel Alfa Aeropuerto. Best wishes and thanks for being our guests. Yours sincerely L. Tobias The Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"It's okay for one night.."
I don't think anyone expects five-star service at Best Western. If your goal is to have room for a night, to sleep well, have hearty breakfast and to take a hot shower, it's fine. I just wish they had better quality shampoo, conditioner, and a body wash. Our hand soap dispenser ran out the next day, they didn't have toothbrush nor toothpaste, water was no complementary. There was instant coffee but just one.
Dear Mr Eunice Thank you for writing this comments regarding your recent stay at our property. Your opinion is very important to us and we value this feedback. We are very glad to know that in overall our hotel pleased you. I may say that in every room we have a directory where the customer is informed that we will be delighted to provide a listed complimentary toiletries - within the hotel- and to assist for sourcing any other items that guest may have forgotten (this is a 24h service), with a phone call to the front desk we bring them to the room. It has been a great pleasure to have you staying at Best Western Plus Hotel Alfa Aeropuerto and we look forward to welcoming you back soon. Warmest regards, L. Tobias The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Terrible Experience"
Worst hotel I've ever stayed at... were given 3 room keys before getting room that was serviceable... one was flooded from water streaming from ceiling above, and one smelled as if there was a dead animal inside; restaurant is terrible; fuse blown as we were getting ready to check out... no lights, no elevator, pitch black for 30-minutes as we are scrambling to catch a plane; place is old, run-down and filthy dirty... I could go on but these are the primary low-lights
Dear Mr Bob We are very concerned to learn that something went wrong while you stayed with us and very much regret the disruption this has caused. I assure you we are doing everything in our power to make sure that this unsusual circunstances, that you kindly describe, will not happen again to another guest. They all are very rare indeed but I may remark that these annoyances are punctual and this set of negative circumstances is not, honestly, the usual in our establishment. Once again, we apologize for any inconvenience this circumstances may have caused. If you have any further concerns, please do not hesitate to contact us. We would hope to welcoming you again. L. Tobias The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Isolated but good value"
Good clean hotel with friendly staff and an adequate restaurant, but isolated location; the free airport shuttle does not run 24-hours, and for early flights an expensive taxi is the only option to the airport
Dear Guest Thank you for writing this review regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We have free shuttle to and from the Airport which covers almost 21 hours of service every day. In addition to this I might inform you that public service, metro and bus, is available nearby connecting the hotel with downtown in half hour. The information related to this is provided by our staff. Thank you for your comments and time. Yours truly L.Tobias The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Wonderful stay - good services, friendly receptionists and very comfortable stay"
Very clean, fashionable room and comfortable beds. The room has enough storage places and almost feels like home. The bathroom is spacious and nicely designed. The breakfast offers MANY kinds of food - English breakfast, many sweets, pastries, fresh fruits, salads, ham, cheese, many kinds of bread and a very good coffee. They offer you shoe polish, bath sponge and dry tissues for free. They also have a minibar in the room. The receptionists were very friendly and professional. We came earlier and we had our room in a minute.The bus station is in front of the hotel and if you ask any driver they will announce you when you arrive there. They also offer you a free shuttle to the airport. The lady who took us to the airport is very very kind. Thank you for everything. I had a wonderful stay!
Dear Ms Cristina We would like to say that we have enjoyed very much reading your comment. It is very nice to know that our breakfast service buffet which has a brand new distribution and a wide variety and selection of wholesome food fulfilled your expectations. In overall we aim to give high level services for such experienced customers as you. We felt privileged to have served you. We believe that hospitality is friendly welcoming behaviour toward guests. Thank you for your kind comments. Warmest regards, L. Tobias The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Excellent hotel near to Airport"
Excellent lunch and dinner was great ! Very low price for stay , free full breakfast and shuttle to airport ! Breakfast buffet was like being on a cruise ship but with better food ! Only thing missing was a shuttle service from Cruise Port to Hotel !
Dear Guest It is good to know that everything was of your liking that our breakfast was better than expected and your overall experience in our Best Western Plus Hotel Alfa Aeropuerto was nice and pleasant. We want to thank you for recommending us in Tripadvisor. We have a free shuttle to and from Barcelona Airport maybe in the near future we will think to extend this service also to the Port. We look forward to seeing you soon. Warmest regards, L. Tobias The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Hotel ALFA Restaurant. Pleasant surprise"
The food is fresh, flavorful and reasonably priced. Cappuccino was very good and unlike Cruise ship did come with biscotti and chocolate. Lunch sandwiches were large and full ham and cheese toasted and tuna on banquette both good. Reasonably priced glass of red wine. Dinner, ah, fresh warm bread excellent. salt cod was best I ever had. Gazpacho was delicious. Octopus was tender large portion, very flavorful well seasoned . Fresh fruit for dessert. I would never have expected such wonderful entrees at hotel restaurant .
Dear Guest We are pleased to know that you have found our restaurant of your convenience and you have had a pleasant stay with us. We are honoured to receive your review and looking forward to welcoming you again in our Best Western Plus Hotel Alfa Aeropuerto. Best wishes and thank you for being our guests. Yours sincerely L. Tobías "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Amazing Meal at the Hotel Restaurant"
Although the name is a bit misleading...it's a few miles from the airport...this modern hotel does have free shuttle service to the airport, a business station in the lobby with a computer and printer and a charming outdoor terrace attached to the restaurant and lounge. Rooms were small but had everything you could need from a minibar and coffee station to hairdryers and bath amenities. The staff spoke excellent English and were very helpful. But the big surprise here was the food...from excellent sandwiches at lunch to the best veal chop I've ever had, this hotel eatery delivered! This is a good choice if you have a late-arriving or early-departing flight.
Dear Guest Thank you for your recent review. We are pleased to hear that your overall experience in this hotel was fine and I want to express my gratitude to you for this generous support. We would like to welcome again and look forward to meeting you all soon. Best wishes L. Tobias The Hotel Alfa team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Nowhere near 4 star!!!!"
Stayed in this hotel for a night. Arrived late at night for an early morning flight. No-one there to help with the luggage, place smells and the mattresses are I think from the 19th Century! The bathrooms have been upgraded but I think they forgot to change the mattress!!! Every time you turn, you wake up from the nice of the springs. Don't think would stay there again :(
Dear Guest Please accept our apologies for this regrettable incident as we share your concern in doing good services. In addition to this we would like to say that we are constantly improving our services and the quality and comfort of the rooms as this is one of our first priorities. I must precise that all the mattresses of the rooms are actually being renovating and very soon all the rooms will have top quality mattresses to ensure a pleasant rest to our guests. I hope this information has been helpful and remain at your disposal for any futher request you may require from us. We would hope to welcoming you again. Yours faithfuly L. Tobias The Hotel Alfa team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Sleek and Modern"
A lovely Best Western Plus. Very modern. Great lounge and restaurant. Staff were awesome. Beds super comfortable. A little out of the way to get to but they have a free shuttle to and from the airport.
Dear Guests It is a great pleasure to be honored with such a nice review from you. Thank you for this amazing reward. We were deligthed to have you as a guest in our Best Western Plus Hotel Alfa Aeropuerto. Thank you for your time and great support. We hope that we shall soon be able to have you back with us. L. Tobias The Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Clean, comfortable and closest to airport but toiletries inadequate!"
Only had short 8-hr stay from 1-9AM, but request for corner room on high floor was honoured (room 403) and beds/pillows very comfortable. Room overlooked busy road with traffic light junction so traffic noise was evident but we were too tired for it to be intrusive. Ultra modern bathroom had good powerful rain shower + separate showerhead, but 2 soap dispensers contained disappointing mousse. Toiletries comprise only a small sponge, comb, tissues, and shoeshine - does anyone use these things as I rarely see men with freshly polished shoes these days? Showergel, shampoo, conditioner, body lotion, etc., would be much handier bearing in mind restrictions on such items in hand luggage. Luckily, we had remnants of toothpaste tube with us so at least we could clean our teeth, but everything else was in our hold baggage which had been checked straight through from Malaga to Birmingham! Buffet breakfast contained a wide variety but hot options (sausages, eggs, bacon, mushrooms, etc.,) should be kept on hotplates instead of being lukewarm-cold, and bacon needed crisping up. Two types of fruit juice but peach juice was watered down with fizzy water whilst orange juice seemed fine. Hotel was chosen because of its proximity to airport and free airport shuttle that runs between 0530-0030hrs (every 30 or 45mins depending on hour), but be sure to book at Reception beforehand. Flight delay meant we missed it on arrival and had to pay €20 for taxi (minimum cost after midnight), so beware! Friendly, obliging staff.
Dear Guest Thank you for writing this comments regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. We are very glad to know that in overall our hotel pleased you. I may say that in every room we have a directory where the customer is informed that we will be delighted to provide a listed complimentary toiletries - within the hotel- and to assist for sourcing any other items that guest may have forgotten (this is a 24h service), with a phone call to the front desk we bring them to the room. As we would like to give with this a rational use to this articles and contribute to the sustainability of our environment. It has been a great pleasure to have you staying at Best Western Plus Alfa Aeropuerto and we look forward to welcoming you back soon. Warmest regards, L. Tobias The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Tired and noisy, 15-minute shuttle ride from airport"
A 15-minute one-way shuttle ride stretches the definition of an airport hotel. The shuttle is free, but as other reviewers have commented, finding the pickup point is challenging. Barcelona's Pret Airport has two terminals, and they are not close to one another. Outside Terminal 1, the hotel shuttle stops across the street in an area where vans park perpendicular to the curb. Outside Terminal 2, the van stops along the curb on the same side as the Terminal, between terminal building 2B and 2C. The stop is not marked. Walk right when leaving 2B and stop at the end of the curb before you would have to cross a driveway to reach 2C. The hotel served our purpose of an inexpensive place to spend the night between arriving at the airport one evening and leaving on an international flight the next morning. Dinner at the hotel was satisfactory. There are no other restaurants within walking distance. We paid for our room with Best Western points, and breakfast wasn't included. We bought juice and rolls from the small shop at the front desk. I don't think there's a quiet room in this hotel. It's in an industrial area, and the street in front is busy with truck traffic day and night. The rear is a parking lot, where semi-trucks were parked. As noted by another reviewer, their arriving, departing, and idling would be noisy. Our room faced the street. There are nicks in the paint in the corridors, where luggage and housekeeping carts have hit the walls. The color scheme is dark. The bathroom fixtures, while modern, are not new. The shower didn't work well. The design of the sink was such that it was impossible to close the drain. The water drained through a narrow slot, which was also impossible to clean. It made one wonder how sanitary it was. If you plan to go into Barcelona, a bus runs every half hour from near the front of the hotel. I can't guess how long it would take. But if you're going into Barcelona, you'd be better served to take the Aerobus directly from your airport terminal and stay in a hotel in the city. It arrives in downtown Barcelona (Placa de Catalunya) in 30-35 minutes. From there you can reach any part of the city via Metro. The positives about this hotel: The front desk staff members were friendly and helpful. There are walking and bicycling paths through a nearby marshy area to the coast. The hotel has bicycles to rent. For our limited need of an overnight stay without going into the city, the hotel served our purpose. For others, there are better alternatives.
Dear Guest Thank you for writing this comments regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. We might inform you that among the many things that you have mentioned in your long read we would like to add or remark that we put much interest in the cleanliness not only of the rooms but of the whole areas of the hotel; our facilities and rooms are in a continuous renovation and rooms have soundproof windows. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you for your time. Yours truly L. Tobías The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Comfortable beds"
This is a great Hotel for one or two nights stay if you need to be close to the airport. We found the hotel to be clean and the beds and pillows to be very comfortable. The free shuttle was great and saved us the $20 cab ride. The breakfast buffet was very good. I stayed at three different hotels on my trip and the breakfast buffet and dinner restaurant here we're by far the best. If you have dinner in the restaurant try the sliced veal. It was melt-in-your-mouth amazing. This hotel is airport convenient but quite a distance from the tourist activities.
Dear Guest Thank you for this review about our services of your recent stay in our Best Western Plus Hotel Alfa Aeropuerto. We felt privileged to have helped you and to read that you have enjoyed so much our breakfast buffet and restaurant dinner. Apart from our free shuttle service to/from Barcelona Airport, I should like to point out that there is public transport very convenient, from outside our main entrance (Bus line 21) and, in the same street and seven minutes walk from us, (metro line L9 Sud, Mercabarna Station). Night bus: N-1, inside Mercabarna, to/from Plaza Catalunya. We would hope to welcoming you again. Best wishes. L. Tobias The Hotel Alfa team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Comfortable"
This is a very comfortable hotel, close to the airport that has a free shuttle for guests. The staff are very helpful and it is possible to catch a bus into Barcelona and back without much difficulty. Very good
Dear Mr Mark Thank you for the great review of our hotel! We are glad that you enjoyed your stay. Appreciate your feedback and hope to see you again very soon. Sincerely, L. Tobías The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Tired, Needs Customer Service"
Located in an unattractive industrial setting. 20€ cab ride from airport. Shuttle was a no-show. We called the hotel several times to ask where it was but no one answered (or answered and immediately hung up.) We just needed a place to stay overnight in between flights. Room itself was ok, if tired, but hotel common areas were depressing. Bar was over-worked, curt to the point of rudeness. Limited food offerings. Even the grilled cheese and ham was tired. Grim stay. Could not wait to leave. Shuttle service back to airport in the morning was the most polite and helpful thing about the entire stay. Don't forget to reserve a place!
Dear Guest We value your comment and we apologize for the lack of information that you assure was not facilitated when you tried to get in contact with us and for all the inconveniences that you comment. I might say that our free shuttle service to the airport meets a long schedule and has stops at both terminals. This information could be provided by a phone call as all our front desk staff speak foreign languages including English. I can understand according to your explanation that these calls were cut by problems beyond our control. The description that you do of our establishment conveys disappointment that we greatly regret. We know it is a subjective opinion and possibly marked by the circumstances that you commented at the beginning of your writing, but of course we respect it and we appreciate your observations as they could improve our way to offer a service and its related quality. We appreciated that the room and the transfer to the airport of return was of your liking. If I can be of assistance in the future, please don't hesitate to contact me. Thank you for your comments and time. Yours truly L. Tobías The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Layover in Barcelona "
Very convenient to airport. Shuttle service was great. Look for the Alfa Best Western shuttle van. The logo is not he same as Best Westerns in the U.S. Hotel room was very nice but elevators seemed to work when they wanted to. I ate at the restaurant and the seafood soup was delicious and the steak was ok. Hotel is too far from the tourist areas but they do a great job providing maps and options to visit all the attractions. I just needed a place to catch my flight the next day and was very satisfied. I even left an item in my hotel room and the housekeeping ran down in time to get it to me before I jumped on the shuttle.
Dear Guest We thank you for your comment which has valued us so positively. We strive every day to be able to offer quality services where our professionalism is combined with a friendly and personalized treatment. We are proud to have been useful during your stay with us. We felt privileged to have helped you. And we would hope to welcoming you again. Best wishes. L. Tobías The Hotel Alfa team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Absolutely fine"
Just an ordinary airport hotel, but we found the reception area and room clean and pleasant, and the buffet style breakfast was very good indeed. Reception staff helpful. We used the shuttle bus to and from the airport - call the hotel when you arrive at the airport and they will advise you where to wait and approx how long you'll have to wait - in our case not long despite an 11pm arrival. You'll need to book your shuttle bus departure back to the airport in the morning also. By the way, it seemed usual practice to tip the driver - we weren't expecting this so she missed out as we had no change.
Dear Guest Thank you very much for this pleasant comment and in particular for this open description of our services. We are excited to know that you have enjoyed your stay and that we have been able to help you. Thank you very much for your generous recommendation in tripadvisor and great support. We hope that we shall soon be able to have you back with us. L. Tobías The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Typical "airport" hotel"
Room was beat up and definitely in need to renovation. Elevator sucks. Restaurant and breakfast buffet were more than adequate, however. Friendly staff. Convenient shuttle to the airport. Only reason to stay, close to airport.
Dear Guest We thank you for your comment on this customer feedback web page and for rating the quality of services such as our breakfast and free airport transfer. Obviously the kindness and the correct treatment with our clients is something fundamental and that strengthens our objectives. Regarding the reference mentioned of our rooms I have to tell you that we are already in process of changes and improvements. On your next visit you will surely be able to rate them positively. I hope you will find these answer to your satisfaction and look forward to hearing from you in the near future. Yours sincerely L. Tobías The Hotel Alfa team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Not what expected!"
The room was simple and clean. While there is a restaurant on the premises, the menu is VERY minimal. The do have a bar onsite, they have their own menu which is different than the restaurant but that too is minimal. In order to pay at the restaurant/bar you need to have euros so you must exchange at the front desk and then pay in euros for the meal. The hotel is clean and quiet but, the location is away from any sights. The location is in an industrial area and there were no local shops or any place to eat so you must either take a taxi, bus, or metro to get to these places. The airport shuttle was welcomed and ran like clockwork, so that's good.
"Not The Best, Not The Worst"
The people who work here are the hotels big plus point. The staff are friendly and helpful. The food in the restaurant for the evening meal is very good with the breakfast being adequate. The room was awful though. It was not much larger than a prison cell. The desk was useless as a desk as it was taken up with a TV and a coffee tray/kettle etc.. There was no socket at the desk to plug my laptop into either so I had to unplug the kettle and move it out of the way to enable me to use the socket. The bed was on castors and every time I moved, it moved and the castors squeaked. The trim was peeling away from the edge of the shower cubicle and there was a window inside the shower cubicle. When sleeping I was woken each time someone in the room above decided to flush their toilet or have a shower as the noises from their ablutions were easy to hear. My room was situated at the end of the corridor next to the stairwell and I knew every time anyone came up the stairs - the walls must be paper thin. Though I commend the hotel for trying to keep the place clean, sweeping and vacuuming in the corridor at 10pm is not good for assisting my sleep either. I have to say I was very glad I brought my own pillow though as yet again the hotel pillows were those horribly annoying soft things that allow your head to sink into them. The thing that annoyed me the most was when I came to check-out. When I booked the hotel 8 weeks earlier, I paid in advance. Or at least I though that had happened. It was booked, payment requested, credit card details entered etc.. However at check-out they staff said the bill was still due. So I have had to pay again. Now I will have to speak with accounts and get them to trawl through CC statements to see if the original transaction did go through. All in all, nice staff, good food, horrible hotel and terrible booking procedure.
"Business stopover - good value"
3 night stay with the personal advantage of being a 15 minute walk to my place of work. Staff very polite and extremely helpful. Comfortable clean room with all facilities expected. Restaurant has excellent choice for a short stay, you would have to stay over a week to consider the same thing twice. The value was exceptional for the 3 course set menu. Has a pool on the top floor but I didn't use it so can't rate. Not 5* hotel but above average for economy business travel.
"TRUE REVIEW OF BEST WESTERN ALFA"
Had a quick stop over at this hotel recently. Its about a 15 min drive from the airport on a large industrial site. Hotel is modern with a small indoor pool plus a bar and a restaurant. We had the A La Carte lunch deal 19.80 euros for 3 courses. They offer a free shuttle service back and fourth the airport which is good.
Dear sir, We would like to thank you for all your comments regarding the hotel location, shuttle ,pool, bar and restaurant. Your wonderful words are the best compliments for us and I am really proud of them. It has been a great pleasure to have you staying at Best Western Plus Alfa Aeropuerto and we look forward to welcoming you back soon. Warmest regards, The Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Ok hotel"
Hotel was ok. Far out the city but there's subways and bus nearby. Breakfast was nice and staff were nice too. The pool and gym was nice but it's kinda weird to walk at the lobby with your swimwear on especially when there are lot of people there. The other entrance for the pool was closed when we were there.
Dear Guest Thank you so much for sending us a review of your stay with us. Your opinion is the most important thing for us. As I always mention a review is a real possibility to improve our service, so it is a gift. We are pleased to hear that you enjoyed our rooms, pool, gym and the breakfast. I am glad to know your stay with us was ok and we only want that you choose us next time you visit Barcelona With kind regards The Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect for Airport Convenience "
Stayed overnight for easy access to the airport, a little farther from the airport than I thought but nonetheless convenient. You would not want to be staying here as a tourist visiting Barcelona due to it's isolation. We used the shuttle bus to and from the airport, we only wish there was signage at the airport that indicated a list of buses that would have allowed us to know we were indeed waiting at the right place to catch the shuttle. Thankfully a kind local called the hotel for us to confirm pick up and that we were at the right location to wait for us since the pay phones in the airport would not accept our credit card. Upon arrival the staff was friendly and efficient, we were in our room extremely quickly for which we were grateful since it was so late and after a long journey with kids. The room was simple and modern and the bathroom was beautiful and spotless. The only criticism is that I found the floor quite dirty and as such dirt was tracked from our feet into the bed. The room was quiet overnight, we could hear a young baby next door at one point but not too loud. Departure was fast and convenient and the staff again were kind and warm.
Dear Guest Thank you for writing this review concerning your recent stay in the Best Western Plus Hotel Alfa Aeropuerto. We are very pleased to know that our services were useful and you found them adequate. We take very seriously the cleanliness of the rooms and we take note of that unusual incident. It would not happen again. We are looking forward to welcoming you again. Best wishes and thanks for being our guests. The Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Very nice Hotel "
The hotel was nicely situated close to the air port and one bus ride (no:21) to the center city and La Ramblas. The rooms were very comfortable. The service both at the check in and restaurant was very good. The front desk was very helpful with our questions with respect to directions getting around.
Dear Mr Antonio We wish to express our gratitude to you for this motivating review. We felt privileged to have served you in our Best Western Plus Hotel Alfa Aeropuerto and that you enjoyed our Gran Mercat Restaurant. We like to select the best products to make delicious and healthy dishes as we all love here the Mediterranean cuisine. We look forward to welcoming you again. Thanks for being our guest! The Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect to get to the airport!"
This place was so clean, the staff was very friendly, and the shuttle to the airport was very appreciated! The restaurant offered a great dinner, and my room was so comfy and quiet. There's no outdoor pool, but they did have an indoor one!
Dear Guest We are extremely grateful for your comments on tripadvisor. We were deligthed to have you as a guest in our Best Western Plus Hotel Alfa Aeropuerto. Thank you for your time and great support. We hope that we shall soon be able to have you back with us. The Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Good for catching early morning flight"
We chose this hotel for the last night stay in Barcelona during the trip. After a day-trip in the city, we picked up our luggage from the last hotel, then took a bus from the railway station. I am not sure if they still have the same line of bus to the airport direction, but the bus driver was nice enough to let us get off the bus just steps away from Hotel Alfa Aeropuerto. It is a typical airport hotel, quite close to the airport and provides free shuttle, so there is no worry on the traffic next morning for the early flight. Everything is to the standard, staff are friendly. One perk is this hotel has a pool and sauna, and not many people go there. We had a very good rest before heading home. One thing need to notice is that don't leave the hotel in the last minutes. The shuttle might not go directly to the departure terminal. One we took went around a long route to pick up a full load of migrant workers just arrived before getting to the departure. We were not in rush but we had to crawl over with our luggage to get off.
Dear Guest We have very much appreciated reading your comments on the Best Western Plus Hotel Alfa Aeropuerto and the information mentioned in it. We are particularly happy to know that your stay with us met your expectations and you are recommending us! One small remark about your comment once we leave the hotel to the Airport we do not stop anywhere else as you have mentioned. We go straight to the Airport to Terminal 1 and after to Terminal 2. Thank you for this support and for your time. We look forward to the pleasure of serving you in the near future. The Hotel Alfa team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Really good airport hotel"
We stayed when visiting Barcelona overnight. The hotel has great facilities including a swimming pool and a free airport shuttle bus. Breakfast was also brilliant. The hotel is 25 mins from the centre of Barcelona but there is a bus stop outside the hotel that will take you to Las Ramblas for 2.15 Euros.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our services. We love to know that you liked our new breakfast buffet and its wide range of wholesome products. We look forward to welcoming you again. Thanks for being our guest! Sincerely, The Hotel Alfa team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Overrated"
I arrive the hotel very late, with the help of very competent staff I was able to get to the room very fast. I was disappointed with the general aspect of the room specially the bathroom were doors and equipment in bad shape and falling apart. It's not worth the price we pay.
Dear Mr Carlos Thank you for this review about our services of your recent stay in our Best Western Plus Hotel Alfa Aeropuerto. Good to know you found an efficient staff service upon arrival. Sorry to contradict you but our bathrooms were fully renovated only a few years ago and we may assure you that we do not have things "falling apart" in our hotel or rooms. As we are constantly updating our material and equipment. We felt privileged to have helped you. And we would hope to welcoming you again. Best wishes. The Hotel Alfa team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Room for improvement "
Not as close to the airport as it appears on the map. Requires a taxi ride of circa 20 mins. Hotel is basic and clean. Hotel is at the commercial port and there is nothing else near it. The AC didn't work in the room and very limited options to eat.
Dear Guest, Thank you for taking the time to share your feedback. We would like to inform you that we have a free shuttle bus to/from Barcelona Airport as well as a brand new AC in all our rooms. The hotel offers 24 hours of room service, with plenty of options to eat at our: restaurant, cafetería and breakfast buffet plus a minimarket. It should be pointed out that the rest and comfort of our guests is very important for us. Please, accept our apologies for any inconvenience Thank you for telling us. We hope to welcome you back to our hotel very soon! Sincerely, The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Good place if you need to stay in the aiport"
We had to stay overnight in the airport area and selected this hotel. We do not regret our choice as it was very convenient and fast to get here by a shuttle bus (free), hotel provided us with a room placing there an additional bed for our child. The service is good, efficient. The night was very quiet. The breakfast is very good too, lots of fruits, juices, and other options for kids. Overall, it was not very expensive.
Dear Guest Thank you for writing this review concerning your recent stay in the Best Western Plus Hotel Alfa Aeropuerto. We are pleased to know that you have found our free shuttle and breakfast of your convenience and that you had a pleasant stay with us. We are honoured to receive your review and looking forward to welcoming you again. Best wishes and thanks for being our guests. Yours sincerely The Hotel Alfa team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Wouldn't stay here again"
It's a nice hotel but it's in such a dead area. All industrial and you're cut off from everything. The bus and metro are nearby but otherwise it's cut off. If you're in town just for the night and are headed to the airport the next morning then fine. During the night, we heard every factory and car on the road. We heard anybody talking loudly in he hotel and the beds squeak when we move. I personally won't stay here again unless it's for a flight out the next morning. Left the hotel with a headache. They have a pool and restaurant.
Dear Guest We are glad to receive this comment even though your stay was not satisfactory enough. We are in months of vacations and we understand that there is a little more noise than usual and that for some people vacations can be a little stressful. We are close to the Airport, but how far we feel from what you wrote about our location, as there is a Natural Park, Delta del Llobregat, just in front of us, where the River Llobregat flows into the Mediterranean Sea. Plenty of flora and birds, with nice and easy trekking and bike tracks, from the river side that is in front of us to its lovely beaches. We guess you missed such a good experience while you stayed with us despite we have this info on display in our lobby and rooms. Nevetheless, public buses and metro station to the center of town are located near the entrance of the hotel. In twenty five minutes anyone can be in Placa Catalunya or Las Ramblas. And we have a free shutlle service to the Airport. Thank you for your comments and time. The Hotel Alfa Team "Be My Guest" Department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect business/short stay hotel "
The pros: 1. Very clean and spacious rooms. 2. Close to the port of Barcelona. Perfect for beginning of cruise tour. 3. The food was tops. The cons: 1. Location is not the best. Seems to be in/around an industrial zone. 2. Again..the location was too far from airport and the city. It made touring difficult and expensive. Carry euros...I can't stress this enough. Dollars not widely accepted and if they do accept prepare to be ripped off with the exchange rate.(Not just at hotel) Overall, good, clean and decent hotel. Perfect for short stays(2 nights max) and business trips.
Dear Guest Thank you for writing this comments regarding your recent stay at our property. Your opinion is very important to us and we value your feedback. We are very glad to know that in overall our hotel pleased you. Just one important thing to remark: there is available fast public transport (metro and bus) form the hotel to the city center as well as our free shuttle bus to/from Barcelona Airport. We hope you will come back and see us again soon. Thank you for your comments and time. Yours truly The Hotel Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Comfy bed. Weird pool"
Stayed here after a flight was canceled. The staff spoke decent English. The beds were small but comfortable. Like most Spanish hotels, the king bed was two double beds pushed together. The complimentary airport shuttle is great, it runs every 30-45 minutes depending on time of day. Make reservations or else you may not get a seat. The indoor pool is very cold and does not have anywhere to sit. we had to stack our towels on the ground. Hotel bar and restaurant had good variety and good food.
Dear Guest Thank you for writing this review concerning your recent stay in the Best Western Plus Hotel Alfa Aeropuerto. We are very pleased to know that our services were useful and you found them adequate. In particular our free shuttle to/from the Airport and the Restaurant and Cafeteria. Thanks for recommending them. We have an excellent menu with different options of wholesome dishes to choose highly requested by our customers. It should be pointed out that our swimming pool is indoors and the water temperature in this summer season we think is the optimal. Likewise, we will consider your suggestion regarding putting chairs in this facility. Thanks for remarking it. We look forward to the pleasure of serving you in the near future. The Hotel Alfa Team "Be My Guest" Department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Good for quick layover at BCN airport"
I spent 12 hours here on a layover. It's a good option with the free airport shuttle every 30 minutes. Beat to contact hotel or read up on exact directions to get shuttle bus...2 terminals here and know where you need to go before arrival! The hotel is basic and in an industrial area. I do not recommend for anyone visiting for more than a day or if you want to visit the heart of Barcelona. But for a quick nights rest it was suitable. I did not use anything other than the room and shuttle. The room is simple and was comfy. The bathroom looks like a nice remodel recently but not the cleanest. No food anywhere nearby, but there is a small restaurant in the lobby.
Dear Guest Thank you for this review about our services of your recent stay in our Best Western Plus Hotel Alfa Aeropuerto. I should like to point out that there is public transport very convenient: outside our main entrance (Bus line 21) and in the same street, seven minutes walk from us (metro line L9 Sud, Mercabarna Station). And night bus: N-1, inside Mercabarna, to/from Plaza Catalunya. All our customers have at their disposal our cafetería, restaurant, breakfast buffet and room service 24 hours. We felt privileged to have helped you. And we would hope to welcoming you again. Best wishes. Luis Tobias "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Dangerous Bathroom"
I had a short stay in this hotel, which is placed in a industrial area, close to the airport. In general all the facilities were ok, but to be fair, as I paid 120€ for one night and 10€ to use the parking, I had the feeling that it was quite overpriced. For me the main point, that I consider really not good is the bathroom. The floor of the shower is very slippery, and you have a step to get out from the shower. The way is design, from my perspective is making easy to fall to the floor, and hurt a lot because you can easily hit with the step. There is no rail to get out from the shower, which is just unacceptable. The mixture of the surface (some sort of Slate, board) with the foam, the step, and the lack of any point of support to hold makes a very dangerous combination. I would really advise to have a look on this.
Dear Guest Thank you very much for your comments on Tripadvisor and also for your time. We are pleased to know that all our facilities were appropiated and you found them suitable and according to your expectations. In regard with your suggestion about the shower I may inform you that all of their surfaces are from non-slip material with an approved quality certificate from the manufacturer but nevertheless we will take your advise into consideration and we will study if something can be done in order to give extra safety measures in them. I would also like to inform you that we have different options of bathrooms: with bath and shower, only with shower and shower with handles. You just need to request one of the last ones in your next visit. We know that satisfaction is based of how the clients feel during their stay. And this is our purpose to provide a superior experience to our guests. We will like to see you soon in our Best Western Plus Hotel Alfa Aeropuerto. Yours sincerely Luis Tobias "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Don't do it unless you have no other choice."
What ever you do God forbid you ask for ice! If you call room service get ready to pay for ice, I was told, and that's after two phone calls. Apparently your supposed to know which number on the phone you need to dial to get any department. There was nothing anywhere in the room giving any details. Went down to the restaurant to ask, and was promptly ignored. Naked guests running around the 4th floor,really. Very expensive cab ride every time you wanted to visit Barcelona. Tried the city bus, but is so far out of the way it only comes by every half hour. Buffet breakfast was mediocre at best. Also had to have our key redone three different times. Kept getting locked out of our room. Maybe for a business trip but as a tourist hotel find something closer.
Dear Mr Joe We are therefore writing to express our deep concern for the inconveniences caused to you in your recent stay in our hotel. It is good to have your feedback and we will do our best to make sure those disadvantages do not happen again to other guests. We share your concern in doing good services. Please, accept our apologies for not being able to meet your expectations and for any inconvenience in your recent stay with us. We look forward to welcoming you again. The Alfa Team Be My Guest Department Best Western Plus Hotel Alfa Aeropuerto
"Darn !"
First of all I should have done more due diligence on researching a hotel. The building and furniture we're good ! After that you are on your own !!! The hotel staff are very poorly trained and there is always a line at the front desk as they do not speak English, luckily my Spanish is pretty good. Two days here and so far no housekeeping service, apparently they are waiting on us to complete our 3 night stay, before they clean the room ! When asking for the ATM baxnk machine the Manager told me it was in the back, after searching for 20 minutes and bothering several employees as I searched I gave up and went back to the front desk and asked someone else. I was then told it was not in the hotel , but to go out the front door and in four minutes it would be on the t left and it would be on the street, It took 15 minutes and I found it ! I also found a plaza with many restraunts and stores , with a full breakfast or lunch for what you pay at this hotel for coffee and a crussient . Yea !! In conclusion a nice hotel run by a Very poorly trained staff and that includes the Manager. Only the girl cleaning downstairs in the lobby would make eye contact and greet you daily. All other employees made it seem as you were bothering them. I almost forgot the bartender in the evening , very rude and hung out with the six local police that were in the bar every evening drinking in uniform. So we bought our six packs of beer across the street at the gas station and drank in the hotel patio !!! We were sorry to bother the paid help !!!
Dear Mr Leo Thank you for taking the time to share your feedback. We really apologise for not being able to achieve your expectations while you stayed with us. Thank you for your patience and time. We would like to see you back in our Best Western Plus Hotel Alfa Aeropuerto a place where you will be always welcome. Assuring you of our best attention at all times we remain. Yours sincerely The Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Nice hotel"
Very nice hotel. Rooms were modern and bathroom was nice and clean. Front desk workers were friendly and spoke English well. Comfortable beds also. No wash cloth or hair conditioner, but that might not be the norm in Spain.
Dear Guest We are pleased to know that you have found most of our services of your convenience and you have had a pleasant stay with us. We are honoured to receive your review and we are looking forward to welcoming you again in our Best Western Plus Hotel Alfa Aeropuerto. Best wishes and thanks for being our guests. Yours sincerely The Alfa Team "Be My Guest" department Best Western Plus Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Good for business and close to airport"
If you are looking for an hotel close to airport (15 - 20 min) than this is good enough. If you have a car than there is no problem. The city is easily to get to by car. The room is OK and the food is OK.
"I would definitely recommend this hotel. Has restaurant, also within walking distance to other restaurants...."
Very nice and clean room. Bathroom is very contemporary, love the full bath and shower. You will forget that you are in Europe. To add to the positive reviews, I used YELP To locate an excellent restaurant about a half mile away. Nice walk. La Moreneta has very patient staff (helped me figure out what I wanted). Our room had a fridge, which I made sure of when booking. Nice king bed, air conditioning. Just wish the restaurant in the building was open two hours earlier for every meal. I would recommend this hotel.
"Free shuttle"
Every time I have to stay overnight in Barcelona I stay at this hotel. It is one of the best hotels that offer free shuttle to and from the airport. The hotel is clean, the staff is very attentive, have a decent bar and good restaurant. Do not stay at this hotel or another near the airport as a matter of fact if you wnat to go to the city for a stroll. They are far from the center and there is not good public transportation
"Overnight Stay"
I was very impressed by this hotel. It was clean and provided all the amenties of a 4 star has to offer. They also had a bus right in front that would take you to downtown to Plaza de Cataluna. The hotel provided free airport shuttle to and from the hotel. Which saves money. I will certainly plan another visit at this property again in the near future.
"Great staff, easy improvement to be great!!!"
The staff was truly exceptional and the service great. The fitness center was absolutely pathetic and they would be better off without one. Stationary bike was terrible, step machine was very bad and weight unit was very poor as well. The breakfast was wonderful and a self service buffet. The room was ok with a sink that wouldn't drain properly. I should of took pictures of the fitness equipment as I'm sure Best Western would be appalled by the poor quality. Great staff and average or below average hotel.
Dear Guest /Mr Rocky We would like to thank you for your time and this interesting review. It is a great privilege to have you as a guest of the Best Western Plus Hotel Alfa Aeropuerto and read your feedback because one of our main aims is to be motivated offering good services to all our customers. We may assure you that we are doing everything possible to improve the quality of everything we do and serve. We are happy training staff, refurbishing rooms, facilities and soon we will have a brand new fitness room available to enjoy it. We love bringing and receiving new ideas everyday with the confidence of being valued for giving high level services for such experienced customers as you. With the hope that we will see you again, we remain. Yours faithfully The Alfa Team Best Western Plus Hotel ALFA Aeropuerto
"Modern Clean Hotel Near Airport"
This was a clean, modern hotel very close to the airport. The airport shuttle was quick and convenient. The metro station is a little difficult to get to from the hotel, including parts near the highway without sidewalks. However, it is only about a 10-15 minute walk. It was great that with our booking, wifi and breakfast were included. The breakfast was a good combination of typical breakfast food and local flavors! The only issue we had during the stay was that it was quite warm during the trip but the hotel did not have the air conditioning turned on for most of the hotel. We were not able to open the windows because they did not have screens, so it would allow bugs to get in. The staff was not very responsive to the problem but eventually moved us to a floor with air conditioning.
Dear Mr Mandi What a nice review Mr Mandi. We are so pleased to read that you have had a positive overall experience in our hotel. However we find a bit confusing the description that you give from the distance to our nearest metro station Mercabarna (Line 9) that is only five/seven minutes walk from our main/same street of the hotel, very easy to find and no need to cross the street at all. We may inform you that we have had a few days of rain and cold weather so we thought keeping a floor with heating could be a good idea as we had nights with 9ºC /40ºF outside temperature. We are glad to know that we were accommodative enough to find an air conditioned room available for you. Sorry for the trouble! We felt privileged to have helped you. And we would hope to welcome you again in our hotel. Best wishes. The Alfa Team Best Western Plus Hotel ALFA Aeropuerto
"Very impressed with this hotel!"
We had the complimentary airport pickup and have booked it for our return trip tomorrow. Female driver very professional and careful. Smooth checkin. Room quite modern, and clean. We loved the lunch in the dining room. White linen table cloths, complimentary champagne....lunch goes until 4 pm. We decided to have our big meal at 1:30 and we chose the prix fixe for 15 eruos. Even though the menu lists sausage for today (Wednesday), the waiter said we could chose the meals for Monday or Tuesday, but just not Thursday or Friday specials. Complimentary cheese croquettes and a bottle of water before the meal arrived. Plates were piping hot; my husband had the burger (with no bun included). It was accompanied by lots of fries and a nice green salad on the side. Mine was salmon steak which was tasty, but had bones. It came with grilled vegetables which were very tasty, and no potato which was fine with me. For dessert, I chose the chocolate volcano cake with lemon ice cream....just delicious!! Waiter and server very friendly and professional. We plan on having the buffet breakfast tomorrow morning.....it actually starts at 5:30 a.m., so if you had an early flight you could still enjoy it before leaving. I think it is around 9 euros. There is a very small pool, with nice warm water and a sauna to use. No chairs around the pool, but it is very small. I will test it out later!! It looks like a nice menu of tapas both hot and cold, and reasonably priced wine in the bar and lounge, which we will try later tonight.
Dear Ms Ellen We are also very impressed with your review. What a nice surprise to have it! We are so pleased to read and find that all our services were fine, useful and of your convenience. We should like to extend our grateful thanks to you for being our guest and for your valuable time. We hope to see you soon!! :-) The Alfa Team Best Western Plus Hotel Alfa Aeropuerto
"Very nice hotel close to BCN"
This is an excellent hotel that is reasonably priced and fairly close to the airport in Barcelona. There is a complimentary shuttle to the airport that starts at 5AM, and that was perfect for us to make a 6:25AM flight with no difficulties. Upon arriving at BCN we learned that the shuttle makes a run to the airport every 30 minutes for pick up at the hotel shuttle lot, which is a bit of a walk from the airline check in counter. But for departures they drop you at the terminal, which is nice. Rooms are updated and comfortable with great showers, but other than foam soap there are no other bathroom amenities, so plan to bring shampoo, conditioner, body lotion, etc. VERY nice front desk staff. Bus to downtown is 5min walk, 10min to subway. Subway is 24hour so you can stay out late on Las Ramblas and get back to hotel whenever.
Dear Mr Rob We really wanted to thank you for your review, for being our guest and for your useful information that will keep our future customers well informed about our Best Western Plus Hotel Alfa Aeropuerto. Please, next time you visit us do not forget to try the delicious food of our Restaurant!! Best wishes :-) The Alfa Team Best Western Plus Hotel Alfa Aeropuerto
"Too noisy, housekeepeing at night?!"
Hotel is literally in the middle of nowhere in an industrial area, not close to the airport as their name might suggest. At checkin we had to wait too long before it was our turn and then the guy started telephoning. Bad impression on the very first day. The lifts are tiny, just 2 people with luggage will barely fit in, and I don't even mean overweight. Room not only had paper-thin walls, but there was apparently housekeeping working late at night AND early in the morning, every day, as we always met them in the hallway with their heavy equipment. They are really loud, like banging the beds agains the thin walls that make your head vibrate when you're in bed on the other side of the paper wall. In every other normal hotel you do this work at noon after checkout time, not when guests are sleeping!!! Room cleanliness was OK, but minibar fridge was really filthy. Bathroom was in good and clean condition. Good thing was that payment was after the stay, at checkout. The hotel's own free minibus airport transfer is a nice service, but the long drive shows you once again how far it actually is from the airport. Since 2016 you can take the metro L9 to Mercabarna Station and then walk to the hotel, but it's not too fast either.
Dear Guest, Thank you for taking the time to share your feedback. We would like to check your complaint about “banging the beds” at night. We may assure you that we will sort this thing out soon. The rest and comfort of our guests is very important for us. Thank you for telling us. We hope to welcome you back to our hotel very soon! Sincerely, The Alfa Team Best Western Plus Hotel Alfa Aeropuerto
"Great for overnight before flight"
I was able to get a great rate online ($56.71) which included all costs except the Barcelona room tax (1.15 Euros). Room was pleasant, if basic. Design: modern, cubist. Refrigerator. I didn't eat here except for purchasing a couple of snacks from the Mini-Mart adjacent to the check-in desk. Be aware, if you are a light sleeper that the hotel is isolated in an industrial/commercial zone. Truck traffic all night. Also, no nearby restaurants. Barcelona metro (Mercabama stop) is accessible, but it is about a 1/4 mile walk. Wifi was slowish, but not difficult to connect to. In the lobby they did have a computer for email, and printing boarding passes. Also a display showing outgoing international flights and their status. If you want to use the airport shuttle to the hotel, you must call and arrange in advance. No way at airport to contact (no courtesy phone). Sign up for the shuttle to the airport when you check in.
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Alfa Team Best Western Plus Hotel Alfa Aeropuerto
"Short stay March 2017"
3 night stay - no problems at all. Clean & comfortable. Hotel staff excellent especially Mr Ruiz on reception who assisted us when the free computer/internet for on line flight reservations failed to work. Bus route 21 to central Barcelona every 30 minutes from just outside gate. Just remember to signal to driver that you wish to board as they will drive off without picking up if you don't Only used restaurant for buffet breakfast which was good with plenty of choice.
Dear Mr Andrew We wish to express our gratitude to you for this motivating review. We felt privileged to have served you in our Best Western Plus Hotel Alfa Aeropuerto. We look forward to welcoming you again. Thanks for being our guest! The Hotel Alfa Team :-)
"CLOSE TO AIRPORT BUT"
We booked here because of the shuttle only to find out that it would not be running during the time our flight check in required us. So we would have been better to stay in town at the hotel we had previously stayed at that was right on the N 17 bus line (which we were told runs all night ). Otherwise the hotel was fine though pricier than the nicer boutique hotel we were at downtown.
Dear Mr David We are so pleased to read your review and see that you have found our hotel fine. Our free shuttle service from/to the Airport is available almost 20 hours every day of the year giving good service to our guests. It is a pity that your flight was so early that we needed to call a taxi to get to the Airport. However the night bus that you have openly recommended takes quite a lot of time to get from downtown to the Airport. We wish to express our gratitude to you for your time and for being our guest. Thanks, The Hotel Alfa Team Best Western Plus Hotel Alfa Aeropuerto
"Worst nightmare of any trip- suisudel night if you stay"
Walk away if you are trying to book this hotel. The hotel gave my Spanish trip a perfect the lowest point. I can't type how much I resent myself of staying here and wish how things could be all different. 1. No heating This hotel shut off central heater in march, regardless it's 50 or 40 degrees outside ( 8 or 6 C). If you feel cold, oh well, good luck, there is no heating for you. Please try to survive. Do they try to save money or just simply don't care about customers while it's 8 degrees outside with a pouring rain and no heat in that room. This is a pure hell. 2. No hot water I have to requested to change another room when my room simply just didn't have hot water. There was a warm water option, but not hot. The faucet was burning hot but the heat was not passing to the water. The housekeeper came and told me that's the temperature, if I leave it on, it will get warm. The reality is- Nope. It didn't get warm after 15 mins of wasting water. Oh well, did you just lie to me? Good job! 3. Shower is leaking water from the wall gap I don't know did the hotel mean to design the shower gate to be useless or the bathroom is mean to be a swimming pool. During the water wasting time ( see point 2 for reason), the water came out from the gab between the wall and Glassdoor, completely turn into bathroom to a little pound. Good luck for people who are easily to slip and fall, get a good lawyer. 4. Phone was down Yes, how did I found out? Well I try to communicate with front desk that there is no hot water, I realized that phone was already busy. I have to dress it up and go down to the front desk to request a explanation. 5. Service revenge call in the middle of the night After exchanged a room and showered with not hot water in the middle of the night, I finally was able to fall asleep at 2 am. And front desk called me at 5:30 am for a wake up call. First of all, I didn't order any wake up call, why the hell in the world you decide to call me in the middle of night unless you mistaken me with someone else which is not the case. I ordered to take shuttle at 5:30 pm. I looked at shuttle sheet, it was at the bottom of the registration based on timeline of the day. There is no way they could mistake a pm with a am. The simple explanation is this is a revenge for demanding hot shower. This is a hotel with pure hell experiences. I would not recommend anyone who try to get a good night sleep here. Cause you will suffer and you will end up having a horrible headache just like mine!!!!!
Dear Guest I am therefore writing to ask if it would be possible for me to apologise for this incidents that you have patiently mentioned in your review. There were things we could have done better and I admit regrets over the way the situation had been handled from our side. I assure you we are doing everyting in our power to make sure that this puntual issues will not happen again. Please accept our apologies for all the inconvenience caused and for not being able to meet your expectations. We hope you will give this your kind consideration. Warm Regards L. Tobías Quality Manager Best Western Plus Hotel Alfa Aeropuerto
"Easy shuttle to hotel; Easier Public Bus to get downtown. Exceptional Service."
Found this through Trip Advisor and it the reviews justified its selection. Easy to catch the hotel shuttle bus from either Terminal 1 or 2. The wait, though, can be up to 30-40 minutes depending on when you land and get to the shuttle bus area. Once arrived, the check in was easy and flawless. Rooms were ready ahead of normal check in time and the staff was more than happy to accommodate our needs. Rooms spacious for European Standards and well appointed. Housekeeping flawless and quick. Hotel Staff recommended taking the local bus to Las Ramblas, which turned out to be both a bargain and very efficient. Bus leaves every 20 minutes. Return bus equally easy to catch, and the drivers are often bi-lingual and helpful to warn you of the drop off kiosk near the hotel. Breakfast very well stocked and varied. Typical higher end buffet style breakfast with fruit, cereal, hot beverages; cold cuts; eggs; bacon; ham; sausages of various types and from different countries. Coffee exceptional. Dining Wait staff very good. Decor very relaxing and easy on the mind.
Dear Mr Ken I wish to express my gratitude to you for this review. It is one of our main purposes to stay motivated and engaged with our customers. Following your personal experiences in tripadvisor awards us with joy which, in a way, give us success in achieving what we are trying to do: to be useful with our guests. Thanks for being our guest! With best whishes for the future. L. Tobias "Be My Guest" department Best Western Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Near airport"
We were able to check in before time and get started with seeing the city and they were nice enough to show us how to catch a public bus and where to get off at to see the city of Barcelona. We loved the free shuttle to the airport from here.
Dear Ms Sherry I very much appreciated reading your review on tripadvisor. We are honoured to receive this score which, in a certain sense, is acquainting us that you had a nice stay with us. As I have mentioned in a number of occasions our principal desire is to maintain satisfactory levels of quality in all our services and to be useful and authentic with all our customers. Thank you very much indeed for this support. We look forward to meeting you all soon. With best whishes for the future. L. Tobias "Be My Guest" department Best Western Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Disappointing"
We recently stayed in this hotel. I don't really know how they have 4 stars. First of all they offered free transfer which was the main reason for us to book it. Of course our plane was delayed and we wasn't sure we can make the bus so as soon as we landed we called them up. They said they can't wait for us and we need to get a taxi. Probably that is fair enough. But when you are abroad you just want to make sure you are not in some greedy can drivers' hands. Anyway we arrived at about 1 am. Still queue for check in. The room was really minimal and not too clean. We booked a double room and got a twin. But the real problem was the lack of soundproofing on the floor we stayed and that early in the morning the other guests were shouting and the chambermaids were hoovering. So we didn't have much sleep. We decided to have breakfast at 10 (it is available till 11). By the time we got there barely anything was available. We asked the waitress she said "it finished". All in all for a 1 night stay maybe, but probably it is worth to take a taxi or aerobus and go to a proper hotel in the centre of Barcelona.
Dear Mr Centij I am therefore writing to ask if it would be possible for me to apologize for the inconveniences caused to you in your recent stay in our hotel. Usually, in our breakfast buffet, as our waitress refill beverages and remove plates a runner replenish the selection of food as necessary, especially when there is still one hour more of breakfast ongoing. Are you sure about the time? Travelers from the UK have an hour less in their watches than us unless they change it, I do not know if this was the case, probably not, but honestly it is an unusual complaint to say that the buffet was over one hour before its closing time. I feel I should point out that we consider our breakfast buffet as one of the most important meals of the day and we are enthusiastic about the chance to offer a satisfying breakfast to all our guests. Nevertheless, I will be very pleased to take advice from you and I will be supervising this service closely and the others mentioned in your review during the next days just to make sure that everything is correct, particularly the hoovering and cleanliness of the rooms. I really apologise for not being able to achieve your expectations while you stayed with us. Thank you for your patience and time. We would like to see you back in our Best Western Hotel Alfa Aeropuerto a place where you will be always welcome. Assuring you of our best attention at all times we remain. Yours sincerely L. Tobías "Be My Guest" department Best Western Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Ideal for quick stay"
We spent just one more night in Barcelona and needed to be by the airport. After a lengthy search, we selected Hotel Alfa for its airport shuttle (saving almost 25 Euros), proximity to the airport and on site restaurant. Not realizing we needed to schedule the shuttle to pick us up (in the states, am used to just having them on a loop), we grabbed a cab for the quick ride. We were met by a very friendly staff. Our first room, while nice, was far too hot (no AC). They were extremely accommodating and moved us to a cooler floor, which was most appreciated. Rooms are small but do the trick- great modern bathrooms too. The restaurant was definitely well-deserved of it's accolades but I wish they opened prior to 8pm. I understand dinners start later in Spain but given the dinner took nearly two hours and we had an early flight, it would have been nice for even a 7pm opening. Breakfast in the AM was most impressive- one of the best I've seen to date. All in all, would stay again if I need a hotel close to Barcelona airport.
Dear Guest I very much appreciated reading your comments because your experience in our Hotel is very important for us. I feel I should point out that in order to take our free shuttle from the Airport it is relevant to find our bus stops which are located at Terminal 1 (Parking G) and at Terminal 2 (outside subterminal C ). It's also of importance to know its schedules which goes from 05:00 h until 24:30 (last departure from T-1) and 24:45 (last departure from T-2). I always recommend a previous phone call from the airport to the hotel, we are always pleased to provide information where/when to our guests. To go from the Hotel to the Airport it is valuable to book your place at check in time in our front desk. Thank you for this interesting review and for your time. We will be delighted to see you back again with us. With best whishes for the future. L. Tobias "Be My Guest" department Best Western Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"GLEAMING, MODERN DECOR"
We needed an overnight hotel prior to our cruise and we found Hotel Alfa Aeropuerto. We called the hotel for the shuttle upon our arrival at the airport and it soon arrived to pickup us and our mountain of luggage. The tall palm trees that welcomed us as we arrived gave us that "on vacation feeling". The front desk staff was courteous and efficient. As we stood at the desk we noticed a pitcher full of ice water and lime slices to welcome guests ~ totally refreshing. The lobby was very clean and shiny with glass, stone, and chrome decor. The lounging area had chairs and sofas (not sink in cushy, but easy to get out of comfortable) which made a nice area to wait for other members of a group. The elevators were small ~ it held me and 2 large suitcases. My husband and son took the second one with their luggage. Our room was efficiently designed, not huge but adequate for us to comfortably move around. The twin beds were pushed together to form a king with the sheets tucked in to form the twins ~ great since it prevented by cover loving husband from uncovering me. The mattress was firm but unbelievably comfortable as were the pillows and the big body pillow. There was a mini frig and coffee maker in the room. The closet area had shelves on one side from floor to ceiling. The shelving area containeed extra bedding and a room safe. The bathroom was small by some standards but wonderfully arranged to seem spacious and was also decorated in glass, stone, and chrome. The shower had a wonderful rain head. A tray on the counter held a bathing sponge, shoe shine sponge,comb, and shower cap. NOTE: the sponge is necessary because European hotels do not always have washcloths. We were hungry and headed downstairs to the bar which offered pizza and a few other choices between the time that the full restaurant is closed. The restaurant closed at 4 PM and would reopen at 8:30 PM for their dinner hour. The pizza was great as was the very cold beer. We could have also opted to purchase snacks and sandwiches from the little convenience store located by the desk. A buffet breakfast was available for purchase between 5:30 AM and 11 AM. It was very good with fruit, croissants, eggs, cold cuts, cereals, and a variety of coffee strengths to mention some of the offerings. We would have loved to hang around longer and enjoy the pool and sauna they advertise but our transfer coach had arrived and we were off to see more of Barcelona. Definitely a hotel to consider if you are here.
Dear Ms Kasey I am writing to express my gratitude for your wonderful comment. It looks so real and sincere and for us very precious. Thank you very much for the time, score, and for being our guests. I should like to extend my grateful thanks to your family. We hope that we shall soon be able to have you back with us. Yours sincerely L. Tobías "Be My Guest" department Best Western Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect for near airport stay"
We chose this hotel as we were departing the next day from Barcelona. I want to ensure that whoever books is aware that this is not in Barcelona and not close to transportation for it but it is a great alternative for staying near the airport. The town el Prat is just a 10 min walk across where we had a fabulous meal on the main street at the brasserie. The staff at the hotel was super friendly, the restaurant and other facilities very clean. Would stay there again. They also offer a shuttle to/from the airport
Dear Ms Jenniffer We are absolutely happy to read this wonderful review, mainly because we know that you have enjoyed your stay with us, and you had a great time in this nearby town. I just want to remind you that metro station and bus stop are rather close from the entrance of our Hotel to go downtown or even to go to this town, El Prat, that you chose to go out for a dinner. I very much appreciated reading your comments and we want to thank you for sharing them with us, also I would like to express our gratitude for this magnificent and generous score in tripadvisor. :-) We look forward to the pleasure of serving you in the near future. Yours sincerely L. Tobías "Be My Guest" department Best Western Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Convenient to the Airport; surprisingly very good food!"
They have complimentary airport shuttle service, which will save you approximately 30 euros one way. Their food service includes a Restaurant and a "Cafeteria". The "Cafeteria" is not what it typically means in the USA. It is just a more informal dining area next to the Restaurant area. The food selection is excellent and was delicious. We patronized only the "Cafeteria" and were very please with it.
Dear Guest I am extremely grateful to read your review and realize that you have enjoyed your stay with us. It is very generous of you to give us such a score in tripadvisor for our services, I appreciate it very much and we are very happy :-) indeed. It is our main determination to be useful, unique and authentic with our guests and provide good quality services. Thank you for sharing your comments with us. I wish to express again my gratitude for this immense support. We look forward to meeting you soon. L. Tobías "Be My Guest" department Best Western Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Overnight stay for an early flight"
This is a handy hotel for the airport at Barcelona only trouble is it does not live up to normal best werern standards as I've stayed in many , service was poor food menu was poor and once received was of a poor quality , reception service was a joke , waited over 25 mins to get my room card changed as it didn't work initially ( wife was sat in the corridor with our bags all this time) so would not recommend this hotel and shall not be using best western for a while
Dear Guest Thank you very much for writing this review on tripadvisor. We are concerned about your complaints and we would like to thank you for sharing them with us. Please accept my apologies for this regrettable delay to edit a new card; this task takes no more than one minute to be finished. I will do my best to find out why it took so long. In regarding your complaint about our Restaurant, I may assure you that our Restaurant provides every week a different good quality Menu as well as a good quality selection of dishes from our "a la carta". At the same time our staffs are trained professionally in order to give a good overall experience (serves know the menu well, are courteous and maintain a positive attitude) under a supervision of a good business management, with the only purpose to give a good experience to our guests. This is our main intention with this important service and we really care about it. Sorry, if we could not meet your expectations. Once again, we apologise for any inconvenience we may cause you and trust that you will reconsider being again a guest from this hotel where you will be always very welcome. Thank you for your kind attention. L. Tobías "Be My Guest" department Best Western Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"By the airport"
we had a very good stay in this hotel , friendly staff , swimming pool, great breakfast ( i do not know if is included because our airline paid for it due to overbooking ) would stay here for sure again , not much to do around hotel but Metro is only a couple blocks away Clean and modern rooms and washrooms
Dear Guest We are pleased to know that you have found most of our services of your convenience and you have had a pleasant stay with us. We are honoured to receive your review and we are looking forward to welcoming you again in our Best Western Hotel Alfa Aeropuerto. Best wishes and thanks for being our guests. Yours sincerely L. Tobías "Be My Guest" department Best Western Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"????? ?? ??. Double the payment "
?? ????? ??? ?? ?? ??? ???? ??? ?? ??? ????? ?????? ??? ?? ?? ?? ???? ??? ??? ?? ? ???? ?. ??? ??? non cancellation policy?? ?? ? ???? ?. ? ??? ???? ??? ??? ??? ???? ??? ??? ???? ??? ?? ? ??. They double the payment when I made a reservation and I had to fight so long. Even when I checked in, they said I didn't pay. They are keeping make payment issue!
Dear Guest Thank you for your comment and time to write it on tripadvisor. I am concerned to read that you had some issues regarding your reservation and its payment in the hotel. It will be good if you can contact me and inform me about what happened, then I will be able to assist you and give you a proper answer to your complaint. Please, do not hesitate to contact me! We look forward to meeting you soon. Yours sincerely L. Tobías "Be My Guest" department Best Western Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Perfect for a post cruise stay"
Hotel is located very close to the airport and has a free shuttle service to the airport. It is also close to a subway station (about 5 minute walk). We disembarked from the cruise ship and took a taxi to the hotel for 28 Euros. The hotel provided luggage storage for us since it was too early to check in. We then walked to the subway station and got to the centre of Barcelona in 15 to 20 minutes. We bought a 10-trip ticket for 12.5 Euros. The ticket can be used by multiple people and is therefore a great value. We had a great dinner in the town before returning to the hotel. We had a nice room with double bed. Amenities were basic and not luxurious. The room was clean, quiet, and had a nice view and the bed was comfortable. There was, unfortunately, no coffee maker in the room which I took for granted in most hotels. There was only hair/body liquid in the shower in a big dispensing bottle. There was no hair conditioner. Front desk staff was very helpful. There was no bellboy service. All in all we are happy with the experience. I recommend this hotel to those who is happy to settle for a little less luxury for a good value. The location is very convenient for us.
Dear Guest I have very much appreciated reading your comments on our property and the quailty of the information mentioned on it. I am particularly happy to know that your stay with us met your expectations and that you should recommend us. I may say that we like to be a hotel which looks real, sincere and useful. Thank you for this great support and for your time. We look forward to the pleasure of serving you in the near future. L.Tobias "Be My Guest" department Best Western Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Good hotel but could stand some work"
The hotel staff were very pleasant and professional. The bed was extremely comfortable. They hotel however needs to upgrade the inside interior walls as they looked poor. Paint and appearance needed help. Worth a stay.
Dear Guest I would like to thank you for this review. It is very important for us to know that everything during your recent stay in our property was good and we appreciate very much your "worth a stay". I am pleased to inform you that in a very short time we will introduce new changes in the appearence of the things you have related in your comment. I must precise that gradually we will be upgrading the quality of the Hotel. We hope to see you again! Your truly L.Tobias "Be My Guest" department Best Western Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Good preflight hotel"
Stayed 2 nights post cruise and pre flight home to Canada. Room on the small side ,bed very comfortable. Area very industrial and nothing for tourists. There is a bus #21 very close and will take you to the bottom end of Las Ramblas. More convenient to take a taxi. Will cost 17-20 Euros. 4 of us shared so this wasn't too bad. Breakfast buffet is very good,cost just under 11 euro.Very convenient on pre flight morning. Shuttle,you order the day before and chose time.It was prompt and appreciated! Would stay here one day pre flight ,but if staying to tour and see Barcelona would chose to stay closer to down town.
Dear Guest Thank you for this review. As we have pointed out on a number of occasions our main purpose is to maintain satisfactory levels of quality in all our services and to be useful for our guests. We are pleased to know that you had found most of our services suitable and you had had a pleasant stay with us. Thank you for choosing the Best Western Hotel Alfa Aeropuerto. We would like to see you again with us in the near future. Cordially yours L. Tobías "Be My Guest" department Best Western Hotel ALFA Aeropuerto Your hub between the Mediterranean destinations and home
"Very nice hotel"
Stayed one night before Mediterranean Cruise... Very clean.. Bathroom fixtures were great. No facecloth only 1sponge for 2people. We had to ask at the front desk how to turn on the lights. (Card key) We went down to the bar for a drink. Asked if we could get a light snack and they made us a toasted cheese sandwich which was nice because they were closing the grill. Everyone was very friendly and helpful.
Dear Ms Doreen Every time we read a new good comment from a guest it gives joy to the team. To read that everything went fine: the hotel, their cruises, the meeting, the visit to town, the next morning fly back home, whatever reasons a guest chooses to stay in this hotel is fine. I see every day our guests arriving to the hotel and enjoying our services: the attention, the rooms, the food, the shuttle... We like to feel useful. That is why we are pleased to know about your time in this hotel. We are looking forward to seeing you again. Thanks, L. Tobías "Be My Guest Department" Best Western Hotel ALFA Aeropuerto
"Better than expected!"
We were looking for a convenient overnight hotel close to the airport as we were flying in on the Thursday and returning to the airport the following day to meet up with other family members. After reading mixed reviews I was not over confident that I had made the right choice. It was apparent that it was not on the "doorstep" of the hotel, but required a shuttle bus, however this was free and frequent so I wasn't over concerned. So, after ringing the hotel from the airport, we were given easy to follow directions as to where the bus would pick us up. Basically, out of the doors and turn right, 150 metres down the path. We easily spotted the white mini-bus with the Best Western logo on the side. The driver was polite and helpful. The journey was about ten minutes. Once at the hotel check -in was efficient and speedy. Our room was very clean, free wi-fi too. All required toiletries provided plus more! We decided to eat in the hotel restaurant, which was not busy, although it didn't open till 8pm and we would have preferred a bit earlier. We chose the 3 course set price menu. (I think it was €19 pp) The quality of the food was excellent, way above our expectations! The service too was polite and attentive. We enjoyed a quiet and comfortable nights sleep Now the breakfast experience which from previous reviews I was very unsure of. It was superb! It was hot, it was plentiful, it was fresh, it was constantly being topped up and being a buffet one returned as often as one wished. I have noticed a mr Tobias responding to trip advisor reviews and when I saw the gentleman at reception I just had to speak to him. I have never met a member of staff so conscientious and concerned for the well being of his guests, it was a pleasure to meet him. In summary, this hotel did perfectly for us the job required, a decent, well priced, accessible hotel for a relaxing first night stopover to start our holiday. All the staff we met were courteous and efficient. I recommend this hotel!
Dear Mr Phil What a nice surprise to read your review with this accurate description nicely reported of some of our main services, describing their quality and importance from the point of view of a guest who enjoys them. This is the reason why we value the input and feedback from our customers, especially and in this occasion so generously given from you. In adition to this we would like to encourage our customers to participate in tripadvisor as you have done. Thank you very much for what you wrote about me, it was a great pleasure to have the opportunity to meet you and talk for a little while. It is a great honour to count you among our guests. Please, give my regards to your wife. We will wish to see you again. Yours sincerely L. Tobías "Be My Guest" department Best Western Hotel ALFA Aeropuerto **** Your hub between the Mediterranean destinations and home
"best designed bathroom EVER"
Hotel Alfa aka best western hotel alfa aeropuerto Barcelona We arrived late-ish at the end of a longish travel day and they were serving dinner until 11 pm. Had a perfectly adequate 19.5 euro prix fixe dinner just in under the kitchen closing. A welcome convenience as we were there b/c we were in transit between arriving from Granada and flying home to the US next morning. (Total length of stay: 12 hours). The room for 3 (traveling economically with our adult son) accommodated the third on a v. cool sideways murphy bed: much more comfortable than the foldaway or couch option. Room was v. small, which for a transit night was fine. More importantly, it was beautifully designed in every detail, which we appreciate, three architects traveling. In particular: the bathroom! Wow. Best designed bathroom ever. Clean lines, elegant shower, nicely detailed/thought through. The lobby had a number of amusing design features. I think my only objection is their promotion of themselves as the closest to the airport. A quick Google search suggests otherwise although the airport shuttle worked perfectly. It just seemed like the longest 5 km ever.
Dear Guests It is a great pleasure to be honored with such a nice review from you "three architects traveling". Thank you for this amazing reward. As I have been saying in previous responses our Best Western Hotel Alfa Aeropuerto is staffed by caring and brilliant people who love what they do: to serve our guests. The team would like to thank you for your support and time. L.Tobias Be my Guest Department Best Western Hotel ALFA Aeropuerto****
"Nice Hotel"
Nice decent sized room. Restaurant very nice with attentive & friendly staff. The breakfast buffet, though a little expensive, had a very good selection & variety. The staff at the reception could have been a little more friendly.
Dear Guest We are extremely grateful for the response and support that we have received from your review. Our team works together to provide quality and individualised care for guests. I will mention your comments and we will discuss together this "little more friendly" that you've remarked ;-) Thank you, Mr Fran, for your comments and time. We hope to see you again in our BW Hotel Alfa Aeropuerto. Best regards, L.Tobias "Be My Guest" department Best Western Hotel ALFA Aeropuerto **** Your hub between the Mediterranean destinations and home
"Friendly staff!"
I liked my stay at Best Western Alfa in Barcelona mostly because the staff were so friendly and polite. The room was not spectacular but it was clean. The restaurant was also clean with nice food. It was very close to the airport and thats what made me choose this hotel. I did book a room (online) with a double bed and got two singles next to rachother... i could have asked to be moved to another room but i didnt want to make a big deal out of it. The downside is that the pool that was advertised in the pictures of the hotel does not seem to exist... not in the way it was shown. There was not glass ceiling above the pool and it is a very small pool. It was not the best hotel experience but i would recommend the hotel to others.
Dear Guest I apreciate very much your comments and your review on tripadvisor. It is very important for us to see that our services specially the relations with our staff were good and you felt fine and confortable while you stayed with us. To be honest taking care of our guests is one of the most important purposes of our team and we feel every day confident about that. At the same time we think that we still need to do a lot of work in order to meet high standars and therefore like to learn from your feedback. Please, do not hesitate to visit us whenever you wish. L. Tobías "Be My Guest" department Best Western Hotel ALFA Aeropuerto **** Your hub between the Mediterranean destinations and home
"Nice Hotel in Industrial Location of Barcelona"
We're arrived in Hotel Alfa Best Western in Barcelona. We've drove from Canne France to Hotel Alfa Best Western located in Barcelona, and first impression was Hotel in this industrial location? It was a little challenge to find this Hotel because we never expected to have Hotel around Industrial area which we saw so many Big Rig drive by. That was our first impression, however, other than first impression of this Hotel, it was quite nice to stay at this Hotel. We stayed 3 nights at this hotel and we used bus (21) to downtown everyday to enjoy the city of Barcelona and bus stop is right front of this hotel. Plus facilities of this hotel was very good, room was very modern, breakfast buffet was tasty, kind of small, pool, sauna, tiny gym was OK (better than no pool, sauna, and gym). Staff (Emaniel) was very friendly and knowledge around this area. Overall, we did pretty satisfied with stay in Hotel Alfa, just be careful if you're driving to this Hotel, like we said, never expect hotel in this location of Barcelona.
Dear Guest We are extremely grateful for your comments on tripadvisor. We were deligthed to have you as a guest in our Best Western Hotel Alfa Aeropuerto****. Thank you for your time and great support. We hope that we shall soon be able to have you back with us. Yours sincerely L. Tobías "Be My Guest" department Best Western Hotel ALFA Aeropuerto **** Your hub between the Mediterranean destinations and home
"airport hotel barcelona"
stayed here one night between flights. directions to place of pick up for shuttle at terminal 1 were confusing. just follow signs for G, or ask someone how to get there. you leave the arrivals hall out door G, cross a long elevated hall, then take the elevator downstairs. do not take the first elevator down while still in the arrivals hall. once you leave the elevator, turn LEFT (website says turn right). walk past motorcycle parking until you see a row of angled parking where the hotel shuttle vans are waiting. it is across the street from the car parking garage. this hotel's van is white (as most of the vans are). the sign stating that it is for alfa aeropuerto is very small; either i missed it or the van never showed up for the 9:15 PM pickup. there are some other words on the van that may have caused me to think that the shuttle was not the correct one. regardless, i waited at the shuttle point from ~ 8:45-10:05 PM. i diligently checked every van that pulled in. it was an extremely frustrating experience to say the least, especially when i had been up well over 30 hours by that time. i was about to give up and return to the arrivals hall to search for a taxi when the van showed up. and i almost missed it at that time....the driver is supposed to walk up and down the loading area, announcing the hotel name; i am certain that she did not do this for the 9:15 pickup (if she actually arrived). i would not have missed the shuttle if she did the announcement. the room was fine, the bed nice and firm. the combo soap/shampoo product did not lather very well; i used my own shampoo. it appeared that there was AC? it was hard to tell--all automatic, could not adjust, and never came on. i slept with the window open; was a little stuffy, and noisy in the morning, but thanks to exhaustion and ambien, i slept well. the breakfast was good--self-serve espresso/coffee machine, breads/rolls/sweets, eggs, cheese, meats, yogurt/fresh and canned fruit, juice. i will be returning to this hotel twice more on this trip, so will add more comments if i feel that they might be useful.
Dear Guest Thank you for the time to write this review with all this useful information. I am very pleased to know that most of the services that we provide were of your convenience. In relation with our free shuttle service I may say that indeed is the Parking G the pick up place for all our guests arriving by Terminal 1. We have scheduled this service to pass every 45 minutes by this point with the obligation from our driver to announce his arrival in spite of the identifying signs and logos of our Best Western Hotel Alfa Aeropuerto**** that the minibus carries. This service goes every day from 05:00 until 24:30 (Parking G/Terminal 1) and 24:45 Terminal 2/ at C point). I apologize for the time you waited our shuttle and I would like to inform you that I would be monitoring this service closely. We look forward to meeting you soon. Yours sincerely L. Tobías "Be My Guest" department Best Western Hotel ALFA Aeropuerto **** Your hub between the Mediterranean destinations and home
"Not Close to the Airport"
We stayed here one night after an amazing 7 day cruise. Before leaving on our cruise we had stayed 2 nights in another hotel in the city center and loved it. We chose this hotel because it was advertised as being 4 star and near the airport (which is, in my opinion, very far from it). The front desk staff were very accommodating as we arrived pretty early for our check-in. They asked if we required a complimentary shuttle to the airport which we booked right away. What we didn't know is that the taxi we took to get to the Alpha probably costs the same thing to get to the airport from any city centre hotel. Yes the room price was cheaper and it seemed quiet but once you got in the room the flaws started showing. There are commercial grade soap dispensers (like you see in public bathrooms) in the bathroom and shower, which clashed horribly with their contemporary design (showing signs of wear and tear). The complimentary items in the bathroom included a packaged sponge that I was not sure should be used to wash myself or the floor with (see attached picture). The travel size tissue package had already been used and not replaced, and there was also a shoe shine sponge and hair comb (which were thankfully not opened). I will refrain from talking about the water drainage issues and ceiling stains, but they were present. The free wi-fi was very picky and would drop our connections constantly, it was ridiculously annoying. I was trying to upload pictures to Facebook and to my Dropbox and I kept getting error messages. I gave up trying to talk to my kids by video chat and waited till we got to the airport the next day. There was a safe available in the wardrobe for our use but we would have needed to ask the front desk a key for (it was not digital and unpractical). The cherry on the sundae was the fact that they seemed to have a nice restaurant but it was not open between 4:30pm and 9:30pm. When you have an early flight the next day you don't want to go to bed late on a full stomach! With no other places near to get something to eat they offered us a choice of 3 kinds of cold sandwiches or 3 types of pizzas. I have a friend who also has a room booked there next week and I have warned her to look for something else if she can.
Dear Ms Christine I would like to thank you for your review on tripadvisor. I may say that I have been reading your comments several times and I have been taking notes from them. Your feedback and the conciseness of it, no doubt, it will help us to modify even change things from the Hotel. The customer perception, in this respect, is very important for us as we are always seeking how to improve our services. I would like to remark three things: our Restaurant opens every day for dinner at 20h not at 21:30h. Our WIFI normally gives a very good service as we do not use to have complaints about it. And on the information available in each room (directory) the customer can read about the possibility of getting brand new toiletries for free, 24 hours a day, with a simple phone call to the front desk we bring them to the room. Giving like this a rational use to this articles and helping to make the environment more sustainable. For the rest of the issues mentioned in your review I may inform you that I will supervise the whole and I will improve them as much as I can. I really apologise, Ms Christine, for not being able to achieve your expectations while you stayed with us. Thank you for your patience and time. We would like to see you back in our Best Western Hotel Alfa Aeropuerto**** a place where you will be always welcome. Assuring you of our best attention at all times we remain. Yours sincerely L. Tobías "Be My Guest" department Best Western Hotel ALFA Aeropuerto **** Your hub between the Mediterranean destinations and home
"Mmmmmm!"
This hotel is nice and have a good location in Moscow but needs some improvments for some rooms the staff is good and friendly but they need to learn more english they do their best but still need practicing . Room service the most bad thing in this hotel . Everything avilable in this hotel you do not need to go far away from it.....
Dear Guest I would like to thank you for your interesting review on tripadvisor. I appreciate, Mr Ahmad, your comments which we all have found very importants (I need to remark only a small thing from them, that our location is Barcelona). However, I will be glad to supervise personally those services that dislike you, particularly our room service. I should remind you that our room service is available 24 hours from any room of the Hotel and it can be ordered from a varied list of Mediterranean dishes and drinks reasonably priced. We appreciate very much any feedback from our guests concerning their experiences in our Best Western Hotel Alfa Aeropuerto**** because we are always willing to improve our services. Thank you very much for your time and support and I really apologise for the inconveniences. I look forward to serving you in the future. L. Tobias "Be My Guest" department Best Western Hotel ALFA Aeropuerto **** Your hub between the Mediterranean destinations and home
"Close to airport "
Excellent hotel Only spent 1 night but will stay again. Nothing too much trouble They booked us a taxi for the next morning to take us to the port Only thing we didn't sort out was arranging a pickup from the airport to the hotel so next time that will be in place
Dear Guest It is a pleasure to receive from you such amazing support and to see that your stay with us was fine and great. We do have a good service from/to Barcelona Airport and I always encourage our guests to phone the Hotel in case of doubt at picking up our shuttle in the Terminals of the Airport. I would like to remind you where to take it: Terminal 1 at Parking G and Terminal 2 at C (hotel buses stop, in both places). Thank you for this lovely comment and, of course, your time. I will be delighted to see you back again in our Best Western Hotel Alfa Aeropuerto**** With best whishes for the future. L. Tobias "Be My Guest" department Best Western Hotel ALFA Aeropuerto **** Your hub between the Mediterranean destinations and home
"OK.."
Close to El Prat airport,good shuttle mini bus service,hotel restaurant is OK and check in/out quick.room a bit aged but with nice bed.WiFi room were good.one of the best option next to the Barcelona airport
Dear Guest I would like to thank you for your comments in tripadvisor. I really appreciate your assessments on our services. I always like to stand out our free shuttle service to/from Barcelona Airport as we believe is an excellent option for all our guests. Thank you again, Mr Dragan, for your time and support. We will like to see you soon in our BW Hotel Alfa Aeropuerto. Yours sincerely L.Tobias "Be My Guest" department Best Western Hotel ALFA Aeropuerto **** Your hub between the Mediterranean destinations and home
"Unexpectedly nice!"
We missed flight had to stay in best western hotel Alfa for one night and were surprised how nice it was. Rooms are clean and spacious. Bathrooms are modern and beautiful. Food was very nice too! Service was excellent! It's located pretty close to airport and they have shuttle service. If you would like to go to Barcelona you can take a bus or taxi. It will take about 15-20 minutes to centre of Barcelona. However there is nowhere to go if you would like to take a walk. We would stay there again and recommend it.
Dear Guest We are very glad to read this marvelous review with its highest score in tripadvisor. I am pleased to know that you have enjoyed your stay with us and you have found all our services of your convenience. I will communicate your valuable comments to all the members of our team. Thank you for this great support and for your time. We look forward to the pleasure of serving you in the near future. L.Tobias "Be My Guest" department Best Western Hotel ALFA Aeropuerto **** Your hub between the Mediterranean destinations and home
"Convenient to the airport"
We only stayed one night between flights. Room was clean, staff were friendly and helpful and the shuttle bus was very convenient to use. There is not much nearby in the way of restaurants etc, but you expect this at an airport hotel. The food in the restaurant and the breakfast is certainly sufficient.
Dear Guest We are extremely grateful for the response and support that we have received from your review. Our team works together to provide quality and individualised care for guests. I will mention your comments to them. Thank you, Mr Angus, for your comments and time. We hope to see you again in our BW Hotel Alfa Aeropuerto. Best regards, L.Tobias "Be My Guest" department Best Western Hotel ALFA Aeropuerto **** Your hub between the Mediterranean destinations and home
"Nothing to write home about"
I stayed here overnight after a flight delay. I suppose geographically it's close to the airport, but after the 20 minute shuttle bus ride it didn't feel like it. Hotel exterior and lobby and bland and poorly decorated, but the rooms are clean, big enough and the beds are OK. Breakfast was awful- nothing hot, diarrhea colored coffee, pre-packaged cold cereal for 10 Euros.
Dear Guest Thank you for your review in tripadvisor. I am glad to read that some of our services were of your convenience. I would like to put special interest in those which you did not find convenient, as our lobby decor and the quality of our breakfast buffet. I will verify personally the quality in both and if it is necessary we will start some changes in order to give a better look and rank to them. At this moment we offer in our buffet a wide variety of hot drinks as: coffee, descaffeinated coffee, american coffee, coffee with milk, capuccino, chocolate, and a wide range of teas. About the differents aspects/characteristics of our coffee (aroma, acidity, body, flavor and taste) everything seems fine and according with the extraordinary quality of our supplier. I would like to mention that one of the most important missions of our team is to learn about guests needs and whishes. Thank you again for the comments and for your time. We would like to see you in our BW Hotel Alfa Aeropuerto soon. Best regards L.Tobias "Be My Guest" department Best Western Hotel ALFA Aeropuerto **** Your hub between the Mediterranean destinations and home
"bittersweet not Best Western quality"
You get what you pay for and maybe less. If you want what they offer on website you may not get. what can I tell you about this hotel plus they should advertise that breakfast is extra. Very nice front lobby beautiful surroundings these palm trees and banana trees in the courtyard near the cafe are lovely some very nice places to just walk and think. Here are the good things breakfast is delicious although it is very expensive for a buffet especially when American hotels offer the same breakfast with your stay for complimentary. The water for the bathtub was very hot however the showers did not work the blow dryer in the room did not work the air conditioning is slow and rattles as yet we were able to eventually the room however electricity does not work without the card in there so very slow rolling down the room in August 2016. Website says that the pool is heated however it is not ... it is extremely cold this was refreshing after you get used to it specially after walking Barcelona all day in the August Sun in the city however it was an extremely cold pool not heated. The pool area is extremely dangerous to walk around esoecially the steps. As my husband slipped down the stairs and when I reported it to the office but they were just surprise and they didn't do anything did not make a report for him. I had to get ice from the bar so that I could help the swelling go down. I was a little bit surprised by the response from the staff when he hurt himself especially because they were so friendly when we arrived and they gave us a room right away even though it was before check-in. The beds were hard as rocks but however everything was clean towels Linens sheets very fresh and there was no problem in the room especially with cleanliness of the room. But The shower didn't work which was dissapointing. I Was disappointed when the blow dryer didn't work and there was no replacement from the front desk I had to dry my hair overnight and air dry it in the morning not my preference. The staff seem to be very good at working and keeping things clean i saw a lady clean the front and sweep everything whilel I ate breakfast in the morning she seemed to be the hardest-working person on this day. She was very impressive. The guy at the bar was so wonderful on Friday August 26th when we checked in and made me a delicious espresso and was so nice. I expected that the name and quality to be congruent with the Best Western quality that I receive in the United States of however I was mistaken it is not the same qualities that Americans are used to with Best Western so beware of that it is inexpensive close to the airport so you get what you pay for it's an average at best hotel.
Dear Ms Zoele Thank you, Ms Zoele, for all your positive comments that you have kindly described in detail. Our team works together to provide quality and individualised care for guests. No doubt that your comments will help us to achieve our aim. We would like to think that your husband has been fully recovered from that unfortunate slip in the steps of the pool and nothing seriously happened. I really apologize for that incidence and the lack of response of the staff that you addressed to. Probably, we misunderstood you. I cannot think in any other reason as we are always willing to help any guest under any circunstances. It is always good to remark that the Hotel always recommend to use right rubber shoes for pools and not to walk/run barefoot in this facilities. In relation with the failure of the shower and the hairdryer of your room it is important to report them to the front desk, because in cases like this we send immediately to the room our maid/porter with a spare hairdryer or our technical staff to fix it. Eventually and sometimes we sort complaints out just showing the guest how to use it properly. I would like to apologise, Mrs & Mr Zoele, for all this incidents, and to thank you for your comments in tripadvisor, for your time, your support and understanding. We look forward to the pleasure of serving you soon. L. Tobias "Be My Guest" department Best Western Hotel ALFA Aeropuerto **** Your hub between the Mediterranean destinations and home
"Enjoyed our stay"
We spent one night in Hotel Alfa, we felt welcome by the staff. Everybody was very corteous. Food at their cafe was delicious! Highly reccomend it. Very close to the airport also there is a bus stop at the corner to get to town it's only about 20min.
Dear Guests It is a great pleasure to be honored with the highest qualification in tripadvisor. Thank you for such amazing reward. As I have been saying in previous responses our Best Western Hotel Alfa Aeropuerto is staffed by caring and brilliant people who love what they do: to serve our guests. My team would like to thank you for your support and time. L.Tobias Be my Guest Department
":) !!!"
Got to the hotel @ 6am to spend a day in Barcelona Spain. Was able to get a room relativity quickly :). The young lady @ your front desk was polite , Kind and helpful. rooms were clean and comfortable. WE decided to tax a Bus to town (2.15 Euro's) and about 23 min. it was a direct run. and dropped us off in town by Not far from World Trade center. Had a shuttle to the airport and a wake up call . had a Nice time. would go back again
Dear Guest I am very pleased to know that you had a good experience while you stayed with us in our hotel. We love to give our available rooms as soon as possible (for early check in). Knowing that most of our guests are coming from the Cruise Terminal very early in the morning, the best idea/option for us is to provide the possibility to store their baggage for free and to offer their rooms (early check in), as you said: "relativity quicly". Communication from the Hotel with the center/Ramblas and to the Airport are pretty fast. The first with public buses and metro/subway located near us and to/from the Airport with our free shuttle service. Anyway, thank you for such an interesting review and tittle :-). We would like very much to have you back and to give you a nice welcome again. L.Tobias Be my Guest Department
"Nice hotel but far from town"
The staff here (ex - Sylvia) are WONDERFUL! So helpful, polite, and knowledgeable. The only problem is that this hotel is in an industrial area snd a 20 Euro taxi ride from downtown. But the rooms are great (really new and clean) and the food is good!
Dear Guest I agree with you, all our front desk staff are really great willing to assist any guest with a question in mind. We are close to the airport (with a free shuttle) and also close to the Natural Park of the Delta del LLobregat (nice walks, nice rides withs our rent a bikes). But if you wish to go downtown to stroll for a few hours, apart from the taxis that you have mentioned, there are plublic buses every 30 minutes and a metro station in just about 8 minutes, Line 9 (Mercabarna station) all this services will take you to Ramblas or nearby in approximately 25 minutes. Thank you for your comments and for your time. Hope to see you back!! L. Tobias Be my Guest Department
"Very good for visitors in Mercabarna"
The Mercabarna wholesale market of fruits its just in the back, you can see it from the window and walk 50 meters to the main gate. Subway station is 800m from the Hotel and brings you to downtown or airport. You can rent bikes to seightseen in the river near by. Room is well decorated and modern for a business travaller. Breakfast is typical for an European hotel, nothing extra. Free shuttle bus to the Airport. I think it was overpriced as a 5 stars Renaissance in down town was charging the same.
Dear Guest Indeed Mercabarna is "The food Hub of the Mediterranean-Barcelona" a very interesting place to visit. And in a just a few words you have described most of the possibilities around the Hotel. I would like to remark a couple of things that we have a hot buffet breakfast with fresh and daily food and fruits from precisely this place Mercabarna as well as our restaurant and cafeteria. Best quality from the best place to buy it. This month of August we have increased our prices for different reasons especially becouse we have been receiving good reviews from all over, being our room occupation one of the best in years. Thank you for your comments and time. Hope to see you soon! L. Tobías Be my Guest Department
"perfect roons for traveling guys"
We went to a trip to Barcelona. Sightseeing and beach was the aim. The o the other was to find a airport close hotel. The first surprising service was a fee free transfer from the airport. We weren't able to check in in the early morning but it was no problem to find a room for dressing and storing the luggage. After a long day in the city we approached to the hotels and our room. All was clean and very comfortable. The third bed we needed was prepared and we had a sweet silent dream. Thank you very much for the great service!
Dear Guest Your Welcome! It has been very nice to read such a marvelous review. Thank you very much indeed and hope to see you again. All the best from my team and me. L. Tobías Be my Guest Department
"pleasant affordable option"
this is a clean hotel offering shuttle service from airport. we arrived at a busy time and had to wait several minutes for the shuttle. The service at the hotel was above average. Good hotel for price. not close to any attractions or good food
"Best destination if you have flight"
I've been in the hotel only one night, i made it my final destination before my return flight to my country, because it is close to airport and also they have Airport shuttle, so I guarantee my ride to Barcelona Airport, the hotel is nice I couldn't take pictures because I was very tired the room is nice and clean, the stuff are helpful nice I like to thanks them all
"Close to the airport"
I stayed in this hotel for one night only, as I needed to take a flight early on the next morning. I had the possibility to reserve the hotel by phone: really useful. They have a shuttle that leave on every 30 minutes that have to be reserved. They leave you in front of the departure hall. I will return in case
"A good airport hotel!"
For our last night in Barcelona after our cruise, my cousin and I chose Best Western Alfa Aeropuerto. I must say we were pleasantly surprised. While the airport hotel part may be a bit misleading (you have to get a free shuttle to the hotel---more about that later), its still a nice little hotel, especially for the price. The staff was very friendly and helpful with any questions we had or any information we needed. They also gave me change for 20 euros so that I could ride the bus into the city center. The air conditioning worked well (which was nice after another hotel we stayed in pre-cruise) and the room was clean with a nice big bathroom and walk-in shower. The hotel would be perfect except for the location. However, if you are willing to ride a bus or take a taxi into the city and spend more for transportation, its worth looking into. To be honest, I would consider it next time just for the air conditioning! The hotel offers drinks and snacks for sale (high priced of course) and there is a restaurant bar that you can order and room service, though we never tried either. Concerning the shuttle: The hotel is about 15 minutes or so from the airport. This was the biggest issue I had with the hotel. I don't mind getting a shuttle to the hotel and the shuttle is free, which is nice. The problem was that we had to wait over 30 minutes in the hot sun for the shuttle to finally come around. After a flight from Athens, we just wanted to get to our room and relax! Other shuttles were coming around every 15 minutes or less but we finally had to call to make certain when the shuttle was coming. Once we got into the shuttle, it was a quick ride. For the return trip in the morning, be sure and let them know in the morning what time you leave and they will schedule a shuttle for you to leave for the airport. Bottom line: Great price, not-so great location unless your willing to travel via bus/taxi. Good air conditioning and clean rooms with a good-sized bathroom.
"Overnight...unexpectedly fabulous"
Needed to stay overnight for an early flight. We were exhausted. The room was great. The bathroom was so nice. For a best western...it was fancy. They have a shuttle to a different from the airport. Little mini market in hotel.
"One night stay"
Room was clean, perfect for resting and recharging before going on a cruise! They also have a restaurant and bar downstairs which is great bc there's not many options for food nearby. And the food isn't bad either! I had a goat cheese and pepper pizza and it was great. It is a little loud outside so don't plan on sleeping with the windows open. It was also a little hot in the room too. There is a free shuttle from the airport to this hotel because it is not directly. The shuttle comes around every 30 minutes or so, but there is no timetable, so you just kind of have to stand outside the shuttle area and wait, but it will come I promise. Taxi fee to the port was like 27 € if I remember correctly. Good option for convenience.
"Great amenities make this a great value!"
This hotel is close to the airport, provides an airport shuttle, has a cafeteria and a restaurant and a swimming pool and sauna. Although the area is more industrial, there are walking/bike paths along the delta and El Prat Park. Bikes are available to rent from the hotel. The rooms were comfortable and the staff were extremely helpful.
"Great stay, great service"
We were there to sleep before travelling to Menorca island and the service as a whole is perfect for the needs we had. They have a free shuttle service that takes us to the airport (in check-in they tell you what time you need to reserve), a great breakfast buffet, very friendly staff, nice and spacious rooms. Additionally the have a little shop just behind reception in which they sell bath related items (cream for shaving, ), souvenirs and chocolates. Recommended.
"Not an airport hotel"
It all starts at the airport. Hotel Alfa profiles itself as an airport hotel, but it isn't actually connected to the building (not even close!). So one needs to use the free shuttle service. Finding this is a challenge. The signs at the airport are clear enough. But once at the shuttle bus place there's no time table and no assigned parking spots. Guests have to randomly run around to check if the shuttle bus that stops belongs to their hotel of choice. The shuttle bus from the Alfa Hotel had a story to tell. Literally! The "check engine" light was on all the time. Also the "oil" warning was on, requesting the driver to stop, immediately. When I said something about this, the driver simply replied the warning lights where broken rather than the engine. Still, if the engine really breaks down the vehicle will loose braking power and steering power and that's frightening. Even faulty warning lights should have been checked right away! Aside from this, the Hotel Alfa is a decent place. The inside looks modern and clean. For a remote hotel (it isn't close to the airport or the city centre) it offers a lot of services and facilities. My room (#401) also looked modern and clean. One thing that needs improvement is sound insulation, because I couldn't just hear the people in the other room talk I could even hear every sound of their smartphones! When a PLING sounded, I thought it was a message arriving on my phone while in fact it was the neighbour's phone. Breakfast is very relaxed: it's available until 11 am, so one can sleep in late and still enjoy breakfast.
"Lovely"
Stayed here for 2 nights, very nice stay, room has everything you would need, fridge which is stocked with drinks daily, nice bottle of wine left in our room as it was my friends birthday, beds comfy, very close to public transport, bus stop right outside the hotel that will take you direct to Barcelona, staff are lovely and helpful, would stay here again :)
"Long stay"
Hotel was nice. Staff very friendly. Stayed for 13 days on business Room was spacious , clean and comfortable. Hotel is not in the greatest area but there is a bus just outside the door of hotel and a metro stop 10min walk . My only complaint was restaurant is open 12-4p and 830p-11p. For non Europeans dinner times might be too late and nothing around hotel as far as dining options
Dear Mary S ; Thank you for your time leaving your opinion about our Hotel Best western Alfa aeropuerto, we are very happy that you liked our hotel and its services , we take note of your advice about our restaurant´s timetable. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Barcelona long weekend stay."
Hotel was good but no where to go near it. You could however get to the main part of Barcelona, Las Ramblas etc by using the No 21 bus with the bus stop right outside the hotel or a 10 minute walk up the road to get onto the metro.
Dear Nicholas B ; First of all thank you for your time leaving your opinion about our HOTEL BEST WESTERN ALFA AEROPUERTO. We are very happy that you liked our hotel, and we hope you can return as soon as posible. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Airport Hotel"
This hotel is not a really fancy one. But the location is good! it is close to the airport. you can get to the airport by free airport shuttle. The room was quite good, clean, and comfortable. Wifi was free and quite fast!
"good hotel close to airport"
Hotel was reasonably priced and close to airport with free airport shuttle. Bathroom was nice and clean. Ate sandwiches at bar area and they were ok to good. there is not much in the immediate area so without a car restaurant/bar is really only option. We would probably stay there again if we needed a hotel close to the airport.
Dear Jim D ; First of all , thank you for your time leaving your opinion about our Hotel Alfa aeropuerto , we are very happy that you liked our hotel and its services We hope you can return this year!! Many Thanks. Jordi López Manager Hotel Best western Alfa aeropuerto
"Overnight stay for next day flight"
Hotel was nice and staff friendly, not all staff could speak English. Shuttle bus and wifi was very good and free which was a bonus. Breakfast was included in the price we paid (€10 approx) but not much hot left only bacon which looked greasy anyway. Opted for dinky crusty roll with ham and cheese but ran out so 4 dinky rolls had to feed 3 of us. We asked for more but they said they had ran out. No other options unless you like thick white bread or cereal with milk (not chilled so quite warm). No croissants left either. We ate in the restaurant €19.50 for a set menu (3 courses) which was nice but if you opt for the normal menu it can be quite expensive.
Dear Linda B , Thank you very much for leaving your opinion about our Hotel Alfa aeropuerto , we are very pleased that you liked our hotel and our services and we take note of your suggestions. Many thanks. My best regards. Jordi López Manager Hotel Alfa aeropuerto
"Very comfortable and efficient airport hotel"
My husband and I stayed at this hotel before taking a morning flight out of Barcelona. After reading some of the reviews on trip advisor we were surprised to find the hotel so nice and accommodating. The staff were all efficient and friendly, the room was very nice with modern fixtures and large for a European hotel. The shuttle to the airport was efficient and on time. The restaurant was fine.
Dear Laura R ; First of all , thank you for your time leaving your opinion about our Hotel Best western Alfa aeropuerto , we are so happy that you liked our hotel and all its services , we wait for you, next time you come to our city. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"moto gp catalunya"
A great experience, and excellent hotel,very friendly staff, in particular Manuel Fernandez could not have been more helpful and kind towards us,other staff we had dealings with included Srta. Estel who again was more than helpful,this made for a truly brilliant three night trip. Thank you all.
Dear John J ; Thank you very much for leaving your opinion about our hotel , we are very happy that you liked our hotel and specially our staff. We hope you will be able to come next month for the MOTO GP. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Great Price, Close to Airport and Accesible to the City"
Great price, close to a Metro Station, Great connection to Airport via Free Shutte Bus. Restaurant has a good variety. Pizza is a must. Staff is good and speaks Spanish and English fluently. There is a market near the hotel. Will return to this hotel definitely.
Dear Pedro M Thank you very much for leaving your opinion about our Hotel Best western Alfa aeropuerto, We are very happy that you liked our hotel , our restaurant and our transfer , thanks for coming to our hotel and see you as son as posible. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Shame the Shuttle Lets Them Down!"
Stayed at this hotel for one night pre cruise. Easy check in and check out on departure. Reception desk staff friendly and helpful. Our room was nicely appointed, very clean with a good bathroom and very good water pressure. WiFi worked very well. Although the hotel is in an industrial area, if you go out the hotel, turn left and walk about 5 minutes to where the market area is, you will find quite a few bars and restaurants to eat in. Some of them stay open 24 hours a day!! We did this as we didn't want to wait until 8.30pm for the hotel dining room to open. Although we didn't eat in the hotel, the menus and pricing looked very acceptable. The Airport shuttle service definitely needs to be improved. We had to wait for 45 minutes from when we called the hotel, which on a hot day, with nowhere to sit or shelter from the sun, is not acceptable. Shuttles from other hotels arrived 2 or 3 times whilst we were waiting. This seems a common complaint for this hotel. It would be better not to offer the service if it cannot be improved. Next day, the taxi from the hotel to the cruise port cost 30€ (no hotel shuttle available). Overall we had a good stay at his hotel and would use it again, especially if the shuttle service was improved.
Dear Esperanza 7 First of all thank you for your time leaving your opinion about our Hotel Best western Alfa aeropuerto. The feedback of our guests help us to improve our services everyday, we are very happy that you liked our hotel and its services and we take note of your remarks about our transfer. Thank you very much. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Good Airport Hotel With Shuttle Service"
We needed a hotel to stay at for 2 nights while we waited for our Cruise departure. The Best Western Alfa met our needs in two ways, it had a convenient shuttle from the airport and there was a bus stop into downtown Barcelona right in front of the hotel. The hotel itself was not a usual airport hotel, it was over 20 minutes away in a totally commercial and truck stop area and isolated from any services. Hotel did however have a good restaurant that opened late in evening and had passable food. If you need a good inexpensive airport hotel in Barcelona, give the Best Western Alfa try.
"Nice Stay"
Rooms are very nice and the Restaurant was very nice too. Stayed here for two nights on business and ate in the hotel restaurant both nights. The food was excellent and staff very friendly. The room was very clean and comfortable. The hotel offers a free bus to Barcelona town and transit from the airport very helpful.
"Not Your Typical Best Western Hotel"
Located in an isolated part of Barcelona. Far away from shops and restaurants. Very disappointed in food service within the hotel. Food service staff were unfriendly and uninterested in their customers. An icy wecome to any and all that ate there. Very tiny guest service area.
"Nice hotel close to airport"
We finished our transatlantic cruise from Tampa to Barcelona, and were looking for a hotel to fly out the next morning. Many of the downtown hotels were booked, so we decided on the Hotel Alfa Aeropuerto in order to make sure we made our flight out. We were dropped off at the airport after our tour of Barcelona, and called to get the shuttle. Unfortunately the shuttle wasn't marked very well -- it said "FONT" in big orange letters, and "Alfa" on some papers taped to the windows of the shuttle. We were expecting to see the "Best Western" logo, so we missed it once, and almost missed it again. Partly our fault, partly their fault. The hotel itself doesn't look like much from the outside. It is in an industrial area near the airport. Once we got to the hotel, checking in was fine. We got a room over the kitchen (124), which was a bit noisy until around midnight. Fortunately our white noise apps covered most of the noises. However, consider asking for a room away from the over the kitchen. The room itself was very nice. The bed was very comfortable, and the bathroom was very modern. I went down and looked at the pool and sauna; would have used them if I had more time. We wanted to have an early dinner due to our morning flight. No dice on the restaurant -- it started serving dinner at 8:30pm. I know that Spain eats late, but not all hotel customers are from the local area. They did have food for sale next to the front desk. There was also a gas station with some groceries and sandwiches for sale, which were actually very good. Other than that, you are pretty much landlocked in this hotel. One item of surprise was that there is a subway station about 800 metres from the hotel. With enough time, one could stay at this hotel and use the subway system to go to downtown, restaurants, or even the airport. Definitely worth remembering for later trips to Barcelona. The staff were all friendly, spoke English, and were always smiling.
"Business or Overnight Stay"
We needed a hotel near the airport so we could return the next day to meet friends. Seemed to fit the bill. We assumed it was close to the airport and a shuttle was provided. Shuttle directions were good and we found it right away. 20 min. drive which you could have never have found on your own. Hotel is in the middle of a commercial area, nothing of interest close by. Spent the evening having a drink and dinner in the lounge which was very nice and reasonably priced. Room was nice, very modern bathroom with tub. Good buffet breakfast was extra. Easy shuttle back to the airport in the morning. (Must be reserved)
"Nice hotel"
Nice, inexpensive hotel outside of the city. If you take public transportation, you need to allow about an hour to get to the city, but the price makes it a good option. The bus stop is right outside of the hotel. Friendly, helpful staff.
"Getting up is difficult except in the morning"
I am not sure if this is a feature of the hotel to make sure no one is late for the morning airport shuttles but trying to get close to your partner in the provided king bed (i.e. two singles push together) was impossible. Any amorous approach towards my wife resulted in an ever-widening chasm between the easily shifting beds. The fear of falling into an abyss of dust-bunnies, or the remains of previous bed users tempered any thoughts of "last night in Spain" fireworks. Perhaps it was his knowledge of what was not going to transpire that evening which made the bartender so deadpan when I asked him to uncork a bottle of wine for our planned soiree.
"Great Hotel, Bad Reservation Service"
Tried to book this hotel for my parents through "Gala Hotels." They provided me a reservation, room, confirmation code, and charged my credit card--only to then later email and state I did not have a room or reservation. They would give me a room at another hotel once I replied. I replied within ten minutes but they said they could not give me a room at that hotel for the rate they quoted. My parents meanwhile went to the lobby at the Best Western Alfa Aeropuerto and said the hotel looked great and the staff was amazing. I would recommend they stop using Gala Hotels as a booking agent.
"Convenient for the airport"
I chose this hotel as I had an early morning flight for a day trip to Switzerland. Check-in was straight forward and the staff extremely friendly. Great facilities for food, small shop, wi-fi and printing. The shuttle service which I used a few times was excellent and always on time. The room was well equipment and the bathroom was of a high standard. There was quite a bit of road and train noise with the window open but that was to be expected close to the airport and at night was not a problem. The only issue I had was that on the last morning I woke up with about 14 insect bites on my face, arms and legs. I did not have the window open so these can only have come from something in the room. Unfortunately this turned what was an enjoyable stay into a disappointing one.
Dear Mr Andrews ; First of all , thank you for your time leaving your opinion about our hotel. We are happy that you liked our hotel , in reference to the incidence you explained , we have already checked your room ( 323 ) and we did not find nothing in particular , anyway we have a strong process of cleaning rooms , and we try to improve it everyday. For more information you can write me to [email protected] Thank you for your opinion. My best regards Jordi López Manager Hotel Alfa aeropuerto
"The shuttle bus service isn't the best"
The rooms are comfortable and modern to be expected of a best western chain. However, it's a airport hotel, they should focus more on it providing better shuttle service to and from airport. The pickup is a short walk away from carpark G, which is where all the hotel shuttles pick people up from. On our booking form, it told us to call when we reached, not giving us the place. After the 5th call, someone finally pick up and gave us where the pickup was, shouldn't this information be readily available on the site ? I'm lucky I had a local SIM card, but imagine if other won't have it, it'll be a nightmare just to call in. The pickup isn't sheltered, so you're at the mercy of the sun. We waited half an hour before it arrived. The hotel is 10-15 minutes away, the front desk knew we arrived, why couldn't she send the shuttle earlier. The fixed time reasoning is nonsense because we left at a very odd time when the shuttle finally arrived. He didn't wait for anyone else after he picked all of us up. That's my only complaint, as an airport hotel, their focus should be ease of transferring guests to and from the airport.
Dear Mr Aconcagua ; Thank you for your review about our Hotel Best western Alfa aeropuerto , we celebrate that you liked overall our hotel and our services and we will take consideration your advices about our transfer. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"April trip"
We stayed in this hotel for 1 night as we had the previous night booked for us through work. On arrival to the hotel we was greated by a lovely man on the reception. He was very friendly and very helpful. We arrives 4 hrs early than the recomended check in time and they gave us access to the rooms straight away. They explained where everything was and explained about the shuttle service. The kind gentleman pointed out to us that there is a metro station down the road. About 15 minute walk. We dumped our bags in the room and went out. The room was warm but we just turned the air con up so it was cooler. It was a basic room but it was exactly what we needed. The room was clean. The only down side was the floor was very worn. The bed seemed comfy and the bathroom was clean. When we returned in the evening after a very long day we was able to skype our son back home using the wifi in the lobby. The staff were very kind to let us do this and we ensures we didnt interupt any other guess. The wifi only worked in the lobby as noted in the handbooks in the rooms. We had a few drinks and got food in our room as we were very tired. Staff were lovely. They took a while to serve us but they were brilliant. Food was very nice also. The next day we checked out and the staff were very kind. Later that day i realised i had left my bording pass on the bed. The staff did everything in there power to help me. Highly recommended place to stay.
Dear Tanya I : First of all , thank you for your time leaving your opinion about our hotel Best western Alfa aeropuerto , we are very happy that you liked our hotel and its services. we wait for you next time you come to Barcelona. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Frustrated at shuttle service"
I would rated this hotel very high because room and hotel facility are fantastic. It included free wifi that is stable and fast. My problem was with hotel shuttle. The hotel shuttle gave us a spook. We were waiting at the designated stop for almost 45 minutes and still no show. I asked the other shuttle driver and told me that they arrive every 15 minutes. Well not in our case. We went back inside the airport terminal and called the number listed on the website but it was busy. I even asked the staff at the Tourist information to dial the number for us and it was really busy. I asked them too about taking a taxi but told us that taxis don't go in the hotel's neighborhood. That was just frustrating. So we have no choice but to wait for the shuttle outside again and thank goodness it finally arrived. The feeling when you're waiting for something and you don't even know when will it arrive or arrive at all is simply awful. The hotel should provide a working phone to call when you arrive the the airport.
Dear Onie A : Thank you very much for your review about our Hotel Best western Alfa , we are really happy that you liked our hotel overall and we take note of your comments about our shuttle services, fom and to the airport We wait for you next time you come to our city. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Airport hotel not very close to airport"
This hotel is listed as an Airport hotel but the taxi cost more than when we took a taxi from the airport into the centre of the city because we were charged an airport surcharge. It took us about half an hour at 4:00 am with not much traffic. The hotel is very nice and has a lounge and restaurant on site which is good because it is located in a commercial district with no restaurants nearby.
Dear Gloria M : Thanks for your review about our hotel !! , You liked our hotel and we are very proud , on the other hand I remind you that we have a Free transfer from and to the airport for our guests. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Great Plane Spotting Hotel"
Stayed hear for 2 nights and requested a high floor room overlooking the airport. Was not disappointed and rooms granted. Good, clean hotel, friendly staff, nice restaurant and bar area. Could be a little noisy at night from road right outside but didnt really bother us
Dear Sue B. Thank you for your opinion about our Hotel Best western Alfa aeropuerto , as a manager of the hotel , I am really happy that you liked our hotel, restaurant , bar and service!!! I Hope you could come again this year. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"A bit worn, but friendly helpful staff"
We found the hotel great for a short stay. There is convenient shuttle service from the airport to the hotel every 45 minutes. It takes about 10-15 minutes to get there on the shuttle. The front desk staff are very warm and helpful. I am glad we chose the breakfast option because the ham selection was wonderful and all the other food was very good. The beds were great. I was tired, but slept uninterrupted the entire night. The rooms were clean but needed some upkeep. The plaster and paint on the outside wall was cracked and peeling. You can print your boarding tickets in the lobby or online tickets to events you are attending for free.
Dear Ronald B. ; First of all thank you very much for leaving your opinion about our Hotel Best western Alfa aeropuerto , we are very happy that you liked our hotel and its services , on the other hand I would explain you that we are making works in order to improve our facilities. We wait for you next time you visit our city. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Convenient, friendly and comfortable for a night in transit"
Hotel is a modern design, with spacious guest rooms and a very competent and welcoming staff. As the location is a little outside the city it is more convenient for overnight stays before an early flight of a cruise line sailing. taxi fare from airport cam etc €20 and to port about the same. Hotel offers a shuttle bus in the early morning but late night service is only every 45min or longer so you may want a taxi. Eating in hotel is a good option to a trip downtown, with a choice of a cafe or restaurant style meal. We had patatas braves and a good glass of wine in the cafe and it was competent of not exciting. Breakfast buffet very god value with a wide assortment of offerings for €10. Free wifi was available and was high speed. Stayed on 5th floor and the room was very clean with a great bathroom design. There is a city bus service to town from near the hotel and there were a couple of bikes for rent to explore locally. All in all a great place to rest up if you don't need to spend the night partying in the city.
"Conveniet"
This hotel had a free airport shuttle that made it so convientient (remember to call for pick up). It was right next to a public bus stop which was a 15/20 min. ride to Barcelona city center and the port. Staff were friendly and helpful. Downside, only one bathsponge when two people are registered. Also, a coffee maker was included on my first stay, but when returning there was no coffee maker.
Dear Bekah D , Thank you very much for your time leaving your opinion about our horel Best western Alfa aeropuerto, we are very happy that you liked our hotel and its services , we will consider your comments. We wait for you next time you come to Barcelona. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Good Location"
Found this hotel when I was looking for a place to stay that was inexpensive, close to the port and close to public transportation. Alfa served all three criteria that I needed, There is a bus stop right outside of the gate that will take you right into town. It is about 8-10 mins from the port if you want to spend a night before going on your cruise and they offer a shuttle service to and from the airport. The price was pretty reasonable as well, we paid about $80 per night. The staff were courteous and the rooms were clean. The WiFi could have been a bit better but we only needed a place for the night. Would consider this hotel again if I was to go back to Barcelona depending on my needs.
Dear Da Sensei : Thank you very much for your review , we are very happy that you liked our hotel and its services , we wait for you next time you come to our city . Do not forget to try our nice restaurant GRAN MERCAT . My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Post Cruise Day Room"
Stayed here after a cruise as our Flight was not until 9pm, arrived around 1015am were checked straight in by very helpful and welcoming Staff, Room was Clean Comfortable and well Furnished, with TV Kettle and Coffee Provided, Bathroom consists of a very Modern Style Shower and Fittings. Area is an Industrial type location with nothing much around, however for a Day Room or Overnight Stay we would use this Hotel again no problem. We used the onsite Bar/Restaurant for a meal and it was freshly Cooked and reasonable value. Free Airport Shuttle was pre-Booked and arrived on Time and was excellent, overall a great stay and very helpful Staff.
Dear Cruiser 95 , First of all thank you for leaving your opinion about our Hotel Best Western Alfa aeropuerto , We are very happy that you enjoyed your stay here. We hope you can come again during this year. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Best option for late night flight arrivals"
Room was very clean and tidy, although the lack of lighting in the bathroom meant it felt like I was in small and confined space. This hotel appears very modern and the service at reception was very helpful with a smile. Cannot fault this hotel.
Dear WanLi1603; Thank you very much for your nice review about our Hotel Best western Alfa aeropuerto , we are very happy that you liked our hotel and its services. I Hope you can try our restaurant GRAN MERCAT next time you come. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Best option to overnight near the airport! "
I've been here several times now, and still very happy with the service and staff is so friendly and helpful! Manuel, the receptionist is very professional and just lovely! I always feel like at home! I entirely recommend this hotel as a best option to overnight near the airport! They offer a shuttle bus for free which picks you up from the airport and drops you off there if needed. The service starts at 5am. Great food too!! See you again soon! Gracias por todo una vez mas!
Dear Vanessa A, First of all thank you for your time , and for leaving your opinión about Hotel Best western Alfa aeropuerto , we are very proud that you liked our hotel and specially our staff. We wait for you next time you visit Barcelona. My best regards Jordi López Manager Hotel Best western Alfa aeropuerto
"Good hotel for business"
Good size rooms, free shuttle bus to and from the airport, even after you have checked out. Very good quality food in the restaurant. Only 20 minutes walk to work. The rooms on the main road side can be a bit noisy if the windows are open. Secure car park on site
"Excellent for a short stay"
The service is very good, from the booking, to checking out. I stayed one night on my way to Calpe. -They have a bus that picks you up from the airport and takes you back, I didn't find a booth in the airport where you can call them, I used my personal cell phone, spending extra money. -Breakfast costs €10.90, and it is very decent. -Everybody was very nice and helpful. -Internet is included and it is very good. -price is very reasonable. -rooms are small, but good enough. -I didn't turn on the TV, since I stayed only one night. I am planning to go back at the end of this month.
Dear Claumste ; Thank you very much for leaving your opinion about our Hotel Best western Alfa aeropuerto , we are very happy that you liked our Hotel Alfa and its services , I hope I can meet you this month when you come back. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Very nice for a stop-over"
Clean tidy hotel and very pleasant staff. Ideal for a quick stop over hotel. The indoor pool is a nice touch, but a bit small. The bar food was also very nice. I had a steak sa Sandwich which had very large pieces of steak in it. This was well cooked and well presented. Overall the hotel was good for business or pleasure.
Dear Carlo G ; First of all , thank you very much for leaving your opinion about our Hotel Best western Alfa aeropuerto, we are very happy that you liked our hotel and its services , we wait for you next time you visit Barcelona. My Best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"amazing service"
My husband and teenage daughter and I are currently staying here in Barcelona. Although it is a 15 minute drive from the main city- well worth the trip (As we have a rental car). the staff here are ALL super friendly, helpful and so kind. The resturant on site and room service are a nice break form the tourist attractions of our day. On site parking and ease of access to the highway make this a great out of the city option. the free hotel shuttle can be utilized as well. There is a small pool and sauna on site as well as a small store with basic needs 24/7. Nice sitting area, free internet...very enjoyable stay at an affordable rate. we would definitely return!
Dear Justacie ; Thank you very much for your nice review, It was a big pleasure receive you in our Hotel Best western Alfa , We are very happy thst you liked so much our property and its services. I Hope you can return as son as posible. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"A pleasant surprise once inside"
We were put here by an airline after being rerouted, stuck, etc and traveling for 15+ hours. The hotel shuttle came to get us with a very courteous driver and we were greeted mid-day by a lovely man working the front desk. We only had a few hours there, but they served us a very nice lunch of a much higher quality than we expected upon driving up and provided very comfortable rooms (and beds) for us to sleep in for a bit. The hotel and neighborhood are a bit off-putting from the outside, but the decor/renovations inside were nice and the restaurant was designed in such a way that you feel like you are somewhere totally different and serene. We did not get to use the pool and sauna facility but would have liked to. Being that the airline had lost our bags too, it would have been nice to have standard toiletries like actual shampoo (vs the hair/body foam dispensed), conditioner and lotion, but we were grateful for the warm shower, nice large towels, and a dark, quiet, comfortable room, and lovely staff. They also provided free, functioning wifi which was super. If we had an early flight or an airport layover in Barcelona again, we would likely stay here. It is super close to the airport, the quality is good and the staff was very hospitable. The restaurant hours are a bit odd for non-Spaniards, but I think room service is an option outside of the restaurant hours.
Dear WH : Thank you very much for your nice review about our Hotel Best western Alfa aeropuerto , we are really happy that you liked our Hotel Alfa aeropuerto and its services. We hope that the next time you come by your own. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Great hotel for one night"
Clean room, fast and easy check-in, courteous staff, and the pool was great for my son and I to fool around in before dinner. They have a shuttle to the airport, which is the reason we chose it. The one thing was that the location, while close to the airport, wasn't close to much in the way of shopping or restaurants, and the hotel restaurant was expensive for dinner (we're budget travellers), BUT, if you go out the front doors of the hotel, turn left and keep going around to your left onto the street that runs up the side of the hotel (it's called Carrer Major on a map) you'll come to a bar/ restaurant called La Pera about two blocks up. The neighbourhood is a huge industrial park, but don't let that deter you. If you pass the toll booths for the highway, you're going the right way. The food is excellent, the service fast, the prices low, and if you don't mind eating in a noisy bar full of working men, you won't be disappointed.
Dear Cindy L . Thank you very much for leaving your opinion about our Hotel Best western Alfa aeropuerto. We are very happy that you liked our hotel and its services , on the other hand I want to tell you that we have also a Bar where you can eat : Pizzas , Sandwiches and " Tapas" , thank you very much for your visit. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Excellent for early morning flight and shorter stay in Barcelona."
Unlike some other rewievers I think i it very good hotel for what I needed. I stayed there for one night bacause we had early morning flight. The staff was very helpful and they spoke much better english than in most other places in Spain. We had free shuttle at 5,30 am, they phoned us 10-15 minutes before to remind us on the shuttle. Rooms are very good with some of the best beds in hotels in Spain - they were wide enough ( in some hotels we had "queen bed" only 140 cm wide) and the mattress was very comfortable. Neighbourhood is not attractive at all, but metro station is very close and bus station is in front of the hotel. Wifi is very good and fast.
Dear Veki 44 , First of all thank you for leaving your opinion about our Hotel Best western Alfa aeropuerto , we are very pleaesd that you liked so much our hotel and all its services , I hope next time you can try our restaurant " GRAN MERCAT " famous by its quality. We wait for you next time you visit our city. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Ok for one night only"
The only reason to stay at this hotel is because you have an early morning flight out of Barcelona or, you get bumped off your flight. It is in the middle of nowhere with limited public transport. On the positive side, the hotel was very clean and staff were mostly helpful and friendly. The main reason I have given the hotel a 2-star rating is the room itself. The beds were extremely uncomfortable and need to be replaced - i.e, lumpy, soft and with depressions in the middle so that you had to sleep on a slant. Every time I would get up from the bed, it took about 1 minute for the noise of the springs to stop - which was most annoying in the middle of the night for my partner. Also, while this may not be a big deal for some, they do not provide any toiletries with the exception of two foaming soap dispensers - one beside the sink in the bathroom and one in the shower. The foam soap is supposed to double as shampoo. They do provide a sponge for the soap (weird) and a shoe polishing pad. But, I think they would do better to just provide a small bar of soap and some shampoo. The door leading to the bathroom is a sliding glass door so, again, this makes quite a bit of noise at night. Another issue for me were the hours/prices of the onsite restaurant and bar. Because the hotel is in the middle of nowhere, you have no choice but to eat onsite which would be fine if the restaurant opened for dinner before 8:30 pm. While most Spaniards eat dinner at this time, many tourists (who I'm assuming are the ones staying at an airport hotel) do not. Moreover, because flights leave and arrive at all hours of the day/night, it would be considerate for the guests if the dining facilities' hours were more flexible. There is a bar and room service with better hours, but the selection of food is very limited, expensive and there was only one person serving behind the bar (and helping with room service) when I ordered around 7 pm at night. I sum, I could survive one night at this hotel, but not more.
Dear Yarkuna 123 , Thank you very much for leaving your opinion about our hotel , we apreciate your compliments about our staff and the way we clean our prioperty, on the other hand , that is true that the hotel is not located at the city centre , but we are very well comunicated , There is a metro station 7 minutes walking from the hotel , and 2 buses numbers 21 and 109 that bring you to the city centre, we have also a free shuttle from and to the airport. Also we imform you that we have room service 24 hours , you can eat at anytime , if you need it. Anyway we will pair attention about all your opinions about our hotel. Thank you again for coming to our Hotel Best western Alfa aeropuerto Best regards Jordi López Manager Hotel Best western Alfa aeropuerto
"Awaiting your flight. "
Decent experience. Hotel was older but clean. Shuttle to airport had limited hours. We booked here for the shuttle but out 6:45 am flight did not have a shuttle running yet so we had to get a taxi. Didn't try the food but the WiFi was good and the fastest of our 5 spain hotels all of which were a higher start rating. Location is remote in an industrial area. But it was not too noisy. A bus line (bus 21) will take you to (just in front of the hotel)/from(drops across the street from the hotel) the parallel subway station in 20 min. (Ticket can be purchased on the bus.). AC didn't work (probably still turned off in March).
Dear bhancey ; Thank you very much for tour time leaving your opinion about our hotel , we are very satisfied that you liked our property and services , we wait for you as son as posible. My best regards. Jordi López Manager Hotel Best Western Alfa aeropuerto
"Not for everybody"
United put us in this hotel when they cancelled the flight due to mechanical problems. If you are used to the Hilton you cannot stay here. The accommodations are fine but the hotel smells like it has just been sprayed by bug repellent. Close to airport. Nice people that are helpful. But I could not stay here.
Dear Sirs ; I understand that you are very unhappy because of the cancellation of United , it is not nice to stay one more night in Barcelona when you want to come back to United States , on the other hand I inform you that the other passengers ( 74 ) liked the smell of our hotel and also our food and all our services, they left the hotel this morning very satisfied. My best regards Jordi López Manager Hotel Best western Alfa aeropuerto
"Bad Location"
The hotel was fine. Nice people and they did a good job. The hotel itself was a little outdated, but still fine. The worst was the area. it is on a industry area, where there is nothing to do. We had to take a cab to the city centre
Dear Marruc 99 , First of all , thank you for your opinion about our Hotel Best western Alfa aeropuerto , we are really happy that you liked so much our property and services. On the other hand that is true that we are not near to the city centre but there is a metro station 6 minutes walking from the hotel and 2 buses ( 21 , 109 ) in front of the hotel that bring you to the centre , the hotel also has a FREE shuttle from and to the airport. I hope you can come back as soon as posible. My best regards. Jordi López Manager Hotel Best Western Alfa aeropuerto Thanks for your visit !!!!
"Thank you Best Western. Thank you Señor Tobias and staff."
This is a slightly different review from the usual. It is very personal and deals with how we were treated by this hotel while we were stranded in Barcelona. I cannot praise this hotel enough! Not so much for the hotel itself - although it is comfortable, fairly stylish and only 10 minutes walk to the metro. It was also relatively inexpensive at €150 for 3 nights on-line. The reason I have given this hotel four stars is the staff. We arrived at the Hotel in the late afternoon exhausted and stressed after a morning dealing with the Police, having had our passports stolen at 7 am on the way to the airport to fly back to Scotland, and then an afternoon trying to convince various airlines (unsuccessfully) that we were who we are and could be trusted on one of their planes. We had been treated appallingly by Ryanair staff (don't worry Ryanair, you'll get your review - but not until I am calm enough to avoid litigation) and we were anticipating more hassle at the hotel. Nothing could have been further from the truth. The Duty Manager, Señor Luis Tobias, was calm, sympathetic and extremely helpful. His attitude was all about getting us settled in, safe and comfortable. He used the ID we had on us to accept us as guests, rather than insist on passports. He basically offered the services of the hotel to resolve any difficulties we might have. He was like a soothing ointment after the bruises of the day. His staff were equally service focussed Leslie, one of the desk clerks, (I didn't catch her second name) helped us to book return flights home and went beyond my reasonable expectations to do this for me, finding the correct number for the Brussels Airways helpline (that's right NOT Ryanair - Brussels Airlines actually appear to know how to treat their customers!), translating the answering machine messages to get me onto an English speaking operative and offering any further help I might need. Even the bar staff in the hotel seemed to bend over backwards to be helpful. The best thing is that I don't think it was a specific response to our situation. I think this is how they treat all of their guests. Thank you Best Western. Thank you Señor Tobias and staff.
Dear JamesandAndrew McDonald ; Thank you very very much for your nice review , we are very happy to have guests so nice , like you , we will inform of your compliments to Mr Tobias and the rest of the staff. I hope we can see you again as son as posible. My best regards Jordi López Manager hotel Best Western Alfa aeropuerto
"Excellent Hotel"
I stayed in the hotel for four nights two weeks ago with my family. We had a good size family room for 3. Excellent services at reception, free transfer service to airport and very convenient to all transport. Bus stop to go to down town is just out of the hotel and metro station about 7 minutes walk from the hotel. Very good cleaning services as well. I would recommend this hotel for stay and will book again if plan to go to Barcelona.
Dear 547mehul, First of all thank you for your time leaving your opinion about our hotel , as a Manager of the Hotel Best western Alfa Aeropuerto , I am very happy that you liked our hotel and its services so much. We wait for you next time you visit Barcelona. My best regards Jordi López Manager Hotel Best western Alfa aeropuerto
"Convenient to airport"
Room small but clean, bed and pillows comfortable, bathroom modern, staff at reception friendly and helpful. Excellent WiFi. We had a room on the backside and it was quiet even with the window open. There was no clock or coffee maker in the room and no coffee in the lobby. It was available in the bar, but that is inconvenient for anyone wanting coffee while working in the room, and can get expensive. The shuttle to the airport was great. We spent two days at the hotel and found it easy to get into Barcelona by taking the shuttle to the airport and then the train from the airport. There is also a bus stop just out the hotel entrance and the staff at reception gives good advice about using the bus. In the dining room we found the service very friendly and fast. Food was nicely presented, but on the bland side. There are a few places around the hotel that serve quite good and very inexpensive lunches. All in all, good value for the money.
Dear Betty 668988 ; Thank you for your recent visit to our Hotel Best western Alfa Aeropuerto , it was a big pleasure for us. We are really happy that you liked our hotel and we hope that you will be able to visit us soon. My best regards Jordi López Manager Hotel Best western Alfa aeropuerto
"Good hotel"
Good hotel, just a couple comments. The hotel is currently under remodel (at least some rooms are). They do stop construction before night. Beware of the airport shuttle driver! She was rude. She insisted on being right when she declared that she asked us previously as to which terminal to take us to. We didn't even know which terminal ourselves, so how could we have told her?!?! Also, the gym (as listed as a hotel amenity) is 2 machines. :) You have no control over the ventilation system so when we opened the window to let in fresh air, the heater kicked on. It was a good stay overall. I would recommend.
Dear 468priscillaz , Thank you for leaving your opinion about our Hotel Best Western Alfa aeropuerto , we are very happy that you enjoy your stay overall. On the other other we take note about your comments , in fact we have already change the driver. I hope you can come to our hotel as son as posible. My Best regards. Jordi López Manager Hotel Best western alfa Aeropuerto
"Not bad for the price."
Clean rooms and friendly service is a plus. It is not walking distance to any food places but they do serve food at the hotel. Plus there is a bar. There is a bus but we took a taxi for central town which came to around 20 euros. Beds not to comfy but again not bad for the money. We had 2 rooms and no problems. They do have shuttles to and from the airport. Rooms on 4th floor was quiet. Free wifi as well.
Dear Donna H ; First of all , thank you very much for leaving your opinion about our Hotel Best western Alfa aeropuerto , we are very happy that you liked our hotel and its services , we hope you wil come again as son as posible. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Great!"
Good price considering the value. Staff are helpful. The transport is reliable to the airport. Rooms are large with all the extras of a typical 4 star hotel - nice linen, clean towels etc. Restaurant is great too.
Dear Dher 5 , Thank you for leaving your opinion about our hotel Best western alfa aeropuerto , we are really happy that you liked our hotel so much , and we hope you can come again as son as possible. My best regards. Jordi López Manager Hotel Best Western alfa aeropuerto
"super attention"
We had an excellent reception, very good service, rooms were very comfortable. and a very well organized shuttle bus service connecting with the airport in no more than 10 minutes. Easy access. The cafeteria was very decent price.
"Comfortable, efficient airport hotel with a personal touch"
Close to the airport with a regular shuttle bus and parking in its own car park, The BW Alfa hotel offers what most travellers want. The rooms are spacious, the bathroom ultra modern, the beds very comfortable. Snacks & light meals are available in the bar where prices were what you'd expect in a hotel, The restaurant seemed pricey but I didn't try it. Wifi worked well in my room and public areas. A hand written note from a member of the staff was placed by my bed wishing me a plesant night's sleep (in English) which was a nice gesture.I will definitely use this hotel again. English is spoken to a high standard should you need to discuss anything. .
"A Great Find"
This is a great hotel with free shuttle to & from the airport. A very easy walk across the bridge to the little town El Prat Local bus stop to & from city centre at the door : we even used it to get to our cruise ship in the morning very easy Not sure why there are negative reviews : very friendly & helpful staff modern bedrooms very clean A great two night stay
"Everything great but the room service"
This is a great place to stay if you are on your way our of Barcelona. We stayed one night and it was perfect for the fact of the location and they have a free shuttle to the airport. It was our last night in Barcelona and we were exhausted so we ordered room service, there was a problem with communication and what was available in the kitchen so we had to go down to the front desk to order, which kind of defeats the purpose of room service. Once our food arrived it was cold so we had to send it back. It came back hot so that was good. The other two great things about this hotel was the bathtub and the sauna! Overall good stay minus the room service ordeal. Good breakfast in the morning but it is not included in your stay.
"BW Alfa Aeropuerto"
The proximity to the airport was my main consideration. The free airport shuttle was a well-organized service with perfect timing. The room was a bit tight as was the bathroom, but it was clean and quiet. Good Wi-Fi signal. The front desk was excellent, very helpful and with good command of English. There's a scale in the lobby if you need to weigh your suitcases, it costs €1.
"Onemore night in Spain"
We have decided to stay one more night in Barcelona, such our trip has been to short. our previous hotel was located near Sarria metro station. Since we decide to stay close to the airport Best Western was the best option. Transport from the airport has been arranged by shuttle bus. Good experience
"Ideal Stopover for Airport - Top marks for customer service"
Not ideal perhaps for a holiday but If you need a hotel ready for a flight the next morning this is spot on. We have friends who live in Barcelona who winced when I said I was staying here, they said its in the middle of an industrial estate - which it is. But, it is a really modern, immaculate hotel, nice spacious room, crisp linen and the staff were excellent. We had to get up at 4.30am so we were too early for breakfast, but they insisted we took away a packed breakfast,....and free shuttle to the airport, 10 minutes away. Top marks for an airport stop
"Staff excellent, first class if you use the hotel for their airport taxi service. Overnight stay fine but not longer."
Hotel is situated on an industrial estate . About a mile to El prat town ? Food in restaurant excellent sea bass fantastic. We stayed 5 nights but hired a car to travel . Not suitable for children. Many miles to city centre.
. Dear Chris W ; Thank you very much for your time leaving your opinion about our Hotel Best western Alfa , We are really happy that you liked our staff and our restaurant, we hope you will return to visit us. My best regards Jordi López Manager Hotel Best western Alfa aeropuerto
"Great Hotel with Airport Shuttle, but don't expect restaurants or shopping to be close."
A GREAT Hotel at a great price. Very spacious, clean room. Nice bathroom with rainfall shower head in the tile shower. Comfortable bed (Although only a double) Prompt airport shuttle (But be prepared for a 5+ minute walk to the pickup location). BUT: It's on the edge of a large industrial area with no restaurants, shopping, or anything else close. There was a cafe inside though, and they had a GREAT Breakfast spread for $10 pp fee. (Cafe was a bit expensive) AND: There is a bus stop right out front that goes directly to the City Center for under e2.15. We had an incident with housekeeping walking into the room at an awkward moment, but when I went to the manager he was VERY apologetic, comped our breakfast, end he even carried our luggage to the shuttle himself. So, I have to give service an A+. ALSO: There is a special rate for cruise passengers, before or after your cruise. We normally use Booking, but Hotels was the only site we saw that rate on, so we used them. If you know the Barcelona transportation system, and are coming from a cruise, cab is e39. If you want the cheaper method, take the T3 PORTBUS out of the port to the Christopher Columbus statue. Catch the N1 bus right to the hotel. DO NOT try to walk from the ship. We did, and my wife was about to kill me. It was a LONG strenuous walk. Pay the e3 and take the shuttle out. If you do not know the Barcelona transportation system, DON'T risk it, take the taxi. We will definitely stay here again if we need a Barcelona Airport hotel.
Dear Dansoldit ; First of all thank you very much for leaving your opinion about our hotel Best western Alfa aeropuerto , on the other hand I would like to tell you that it was a great pleasure to met you last sunday , as a Manager of the hotel I am very happy that you liked our hotel We wait for you next time you visit Barcelona , in case you need it this is my direct e-mai ; [email protected] My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"convenient hotel close to BCN airport"
Clean hotel, at very short distance to El Pratt airport. Located in a very industrial area, it's convenient just to stay overnight to catch your flight next day. Comfortable and clean. No complaints. Friendly staff.
Dear Leopoldo C. Thank you for leaving your opinion about our hotel Best western Alfa aeropuerto. We are very pleased that you liked our hotel and we wait for you next time you visit Barcelona. Best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Pleasant Airport Hotel"
I chose this hotel over others near the airport because it got good reviews and offered shuttle service. The staff were very friendly, and helped with a prompt wake up call. The public areas and the room were clean and nicely furnished. The restaurant and lounge were quite nice and the food was also very good, with fresh ingredients used. The shuttle left on time. The hotel is at a busy intersection but the sounds of traffic were not too loud as to be annoying.
"Great Airport Hotel"
This hotel suited our needs exactly, and we had a late arrival and early departure, and needed a convenient layover spot. The shuttle to and from the airport was much appreciated, and the staff was very friendly and professional. Location is perfect for an airport stop; probably not so good if you want to tour the city without a car, as it is not near the major attractions. But in our case, we found it an excellent place for a 10-hour stopover. It is very modern and clean, with a nice on-site restaurant that was open late (a lifesaver for tired, hungry people arriving late). We especially liked the hi-tech and ultra-modern bathroom; taking a shower is like operating a nuclear submarine! In all, it was very nice. We would return with no hesitation.
"So easy"
This hotel makes it so easy when you have early flights to the States from Barcelona. They have nice rooms, indoor pool and a shuttle to the airport. The food in the bar is good if you want something light the night before. We have been using this hotel for over 25 years now.
"Very personable"
Welcoming and very friendly staff. Very willing to help and advise about how to get into the city . Also found and secured me excellent accommodation in Santander . Rooms spacious luxury ensuite , immaculate condition . Bus stop next to the hotel 20 minute ride to the metro , location good if you require easy access to the airport . Secure parking . great breakfast selection .
"Nice hotel before heading to the airport"
We stayed here for two nights after returning from a cruise. I would recommend it if you were just staying the night, but if you don't have a car, it isn't a location I would choose. There is nothing around the area, although there is a nice restaurant and mini-market in the hotel. The room was very nice and clean, and the shower was very good. The television selection did not include any channels at all in English, so unless you speak Spanish, you won't be watching the TV. We did find we could change the settings on some channels to English, but not being able to watch even BBC was disappointing. The staff was very nice, and the breakfast (9.9 Euros) was very good.
"Shuttle from airport included"
It was convenient with the shuttle to and from the airport. Staff was friendly. The restaurant and breakfast had long opening hours from 5:30 in the morning which is good when you have an early flight. We had a family room which was very large with two rooms. The beds are Spanish standard, floorboard like ;). They had arranged a brilliant gluten free breakfast for us!!! Overall the standard is medium compared to the price.
"Ticked All The Boxes."
The hotel is situated on the edge of a huge industrial area, so there is a lot of traffic, but this is not a problem if you let the green man tell you when to cross the road. It is surprisingly quiet. There are public buses handy that will take you into the city. Through the toll gates and 200 metres up the road are several restaurants. But all are closed on the weekend. A 15 minute walk takes you into the small town of El Prat which has a plethora of restaurants, bars and cafes. Another 15 minutes takes you to the airport viewing area where passing planes fly over your head. The hotel is comfortable and quiet. The restaurant is quite expensive. Basic stores can be bought at reception. My bedroom was large and well fitted; the bathroom excellent. The staff were very helpful, and pleased to assist. Next time I am in Barcelona (I wish) I will stay there again.
Dear Bovoballum : Thank you very much for your time leaving your opinión about our Hotel best western Alfa aeropuerto. We are very very pleased that you liked our hotel and its services , we wait for you next time you visit our wonderfuk city. Thank you and Best regards
"Great Location to the Airport"
Room was comfortable and bathroom is clean. great price value for your money and there is a bus you can take. The staff was nice and no complaints. Quiet area and the floors are quiet. Computer and shuttle is very useful and convenient.
Dear Aisha B ; Thank you for leaving your opinion about our Hotel Best western Alfa aeropuerto , we are really very happy that you liked our hotel and its services , we hope that you can return son to our city and our hotel. My best regards Jordi López Manager hotel best western Alfa aeropuerto
"Easy Peasy Airport Hotel"
The hotel looks newly renovated. The room was quite nice, posh bathroom, no complaints. No free food. Free airport shuttle pickup and drop off. For travellers to Barcelona, its good to know that Airport Terminal 1 and Terminal 2 are NOT close to each other and its important to know which terminal your flight leaves from.
Dear GinkoBoston; First of all thank you for choosing our hotel for your staying in Barcelona , thanks also for leaving your opinon about our hotel, we are satisfied that you liked our hotel and its services..We wait for you next time you visit Barcelona. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"I was happy!!!"
I'm very surprised at the extremely negative review!!!! I am so sorry she/he had such a bad stay. I am not sure what they were expecting however? I booked this hotel for the same reason as most everyone else, because I had an early flight the next day. The hotel was great, completely served my purpose of staying there. I did not find the hotel dirty at ALL. The shuttle was fantastic, took me to the airport free of charge the next day. The bus to downtown was great. Yes a 20 minute ride but who cares...it took me to downtown and I had a fun last night in Barcelona and took the bus back to the hotel with no problems at all. I'm not really sure why people have to complain so much....this is an "airport" hotel and if you do your research you shouldn't be surprised or disappointed. It's not in the heart of the city. But I knew this and was fine taking the bus. I was extremely happy at this hotel and would stay again if needed! Thanks for a pleasant and easy last night of my trip! My wifi worked perfectly. My TV worked perfectly. I had hot water. I slept with the windows open and slept perfectly. I suppose everyone's experiences are different but I was completely satisfied.
Dear Melissa A ; Thank you very much for your time leaving your opinion about our Hotel Best western Alfa aeropuerto, as a Manager of the hotel I am very happy that you were so satisfied with our hotel and its services . We wait for you next time you come to Barcelona , Best regards !!!. Jordi López Manager Hotel Best western Alfa aeropuerto
"If you love cold showers in the morning - and listening to cars on the motorway all evening - this is hotel is for you!"
This is a very deceptive hotel to stay at. The shuttle was great - a little hard to find from Terminal 1 (You have to go to the outside parking area "Parking - "G'.) It's about a 20 minute ride to the hotel. They never have one than one person at the desk...so be prepared to wait if there were a number of people on your bus in order to check in. Here's where your hotel experience turns bad at this hotel. After you check in (be prepared to wait another 15-20 minutes) you get to your room as the process is so slow with one clerk. The hallways are filthy - it's almost like walking through a dungeon. The walls are chipped and scuffed with bad hallway lighting. I had a single room, which was small, but adequate. I couldn't open the door. I inserted my key at least 5 times and the door handle would finally open. This happened repeatedly throughout my stay. There is a single bed against the wall and a very small desk, which you barely have enough room to lay out your tablet as it is so cramped. They have very contemporary bathroom fixtures, which I considered strange due to how old the rest of the hotel looks. Turning on the sink to wash my face, I was a bit concerned the best I could get was "warm" rather than "hot" water. I wasn't so concerned, but that became a HUGE issue the next morning as the water would stay lukewarm and never even get to hot for my shower! It was horrible! Forget operating the TV, no matter what I did, it wouldn't on. WIFI worked OK, but due to the lack of space on the desk (the TV was on it) it was impossible to get any work done. You get one pillow and one comforter per bed. And, if you have a room facing the motorway, you'll hear cars all night as their is not sound proofing in the room. I will say, on a positive note, the staff is extremely and friendly and accommodating. Food in their bar was good, service was prompt and pricing was fair. The issue is, they have no power to fix any problems unless management is there - which is only during the hours of 0900-1700. I complained the next morning, all the clerk could do was issue an apology and tell me she'd alert management. I did receive an email back offering me a free room on my next stay a this hotel - Ha! Like I would want to stay in this hell-hole again? My advise: spend another 10 Euros at one of the other hotels nearby as you will be as unhappy as I if you stay at this hotel.
Dear Guest ; First of all I have to say that we had a problem with hot water ( due to an external failed ) and I apologized to you for this, as a Manager of the hotel I was reported at 6.00 am and it was fixed at 7.00 am , it was only 1 hour without hot water. What is NOT TRUE : As a Manager of the hotel I am here from 07.00 am until 9.00 pm ( 21.00) EVERY DAY of the year and in permanent telephone contact the rest of the time. From 7.00 am until 11.30 pm ( 23.30 ) there always 2 persons attending the reception. I Could understand you do not like the hotel , but obviously it is not a " hell-hole " as you can see with other reviews. My best regards Jordi López Manager Hotel Best western Alfa aeropuerto
"Excellent Service and a Great Room"
We had a quick overnight before catching an international flight and were very pleased with this hotel. If you read their website the tell you exactly how to avoid any issues that may result in the negative comments I have read. The shuttle picked us up at the airport, the receptionist asked if we wanted it booked the next morning, the room was clean, quite, and modern. The dinner was great and the shuttle back to the airport was easy and efficient. Even had a wakeup call in English (they pay attention to the details) Would highly recommend and will return. PS great value for service and quality of the room.
Dear bprsurf ; First of all thank you for choosing our hotel Alfa for you stay in Barcelona , and thank you for your time used to leave your opinion about our property. As a manager of the hotel I am very proud that you liked our hotel and its services. We wait for you next time you come to Barcelona. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Airport convenience"
I booked 1 night at this hotel, in order to stay the night before my early-morning flight home from Barcelona. The hotel is reasonably close to the airport, but still a 10 minute taxi ride away (which at 04:30 cost about 32 euros.) My taxi driver taking me to the hotel had some trouble at night, finding the entrance driveway; it appeared (in the dark) somewhat hidden by large hedges, but eventually we got there. Check-in staff was very friendly and proficiently bilingual (my Spanish is very insufficient!) I'd already had an early dinner before arrival, so I didn't get to try the hotel restaurant (which opens for dinner I believe at 20:00.) My room was on the first floor (2 elevators serve the building) and was plenty large enough for me, and nicely appointed with tv, wardrobe, safe, and what appeared to be good room-darkening drapes. (It was dark when I checked in, and dark when I checked out, so I never saw sunlight while at the hotel!) The bathroom was sleek and contemporary with a "rainfall" type showerhead. Wifi was excellent in the room. The hotel appears to face a main highway (I couldn't quite tell in the dark) -- I always travel with earplugs for sleeping, so I didn't have any noise problems, personally.
Dear Chris B , Thanh very much for leaving your opinion about our Hotel Best western Alfa aeropuerto , on the other hand, my team and me are very happy that you liked our hotel and you enjoyed your stay. We wait for yoy next time you come to our city. Best regards thank you Jordi López Manager Hotel Best western Alfa aeropuerto
"There is great scope for improvement"
Staff did not have a clean Queen sized room ready as was reserved. The air conditioning of the rooms did not work on either of the two nights, despite reporting the problem the first night. The room wasn't cleaned on the second day as requested, the sign/ banner for cleaning that was placed on the door knob was turned by somebody to show "Please do not clean".
"Nice hotel!"
This hotel is modern, clean and comfortable with excellent service. It is quite aways from Barcelona, but a bus stops outside the door to take you straight into the city. It's close to a little down-at-the-heels suburban town, but the interesting thing is the river with walking/cycling paths all the way out to the ocean! The hotel offers bicycles to rent, which we used. Not much else around this hotel really, but an economical and quiet place to stay.
"Make sure to confirm all aspects of stay on arrival!"
I had high hopes for the Alfa property, given its close location to the airport and included shuttle option. The shuttle is at no cost and can be reserved ahead of time at various times. The room was small and adequate for a short stay. Shower was good with plenty of hot water. While wifi is free, my room at the extreme end of the building did not have service - avoid room 625 or other far end rooms for better signal. I also prepaid my room in full and at sign-in you are asked to sign acknowledgement for any fees (mine was denoted as $0.00). But I was shocked in the morning at checkout to be billed for a hidden city tax, separate from the room charge and not otherwise identified on arrival. I found this to be extremely dishonest - beware and make sure to confirm any hidden fees when you check in. Staff were not able to explain why there was a discrepancy with the zero charge acknowledgement I signed. Hard to recommend this property - I most likely will not stay again on a future visit.
Dear Mr Rbakken , First of all thank you for your time leaving your comments about our hotel Best western Alfa aeropuerto. Concerning to the touristic tax , this is a rule of the government of Catalonia , and all the hotels of Catalonia are forced to ask for this to their guests. In Barcelona for a 4 stars hotels is 1,21 Euros per person per night, anyway we take note and we will try to improve the way that we explain to our guests. Thank you very much for your recommandations. My best regards. Jordi López Mamager Hotel Best western Alfa aeropuerto
"Good hotel near airport, not much else"
We stayed one night at the family room (one bedroom, one living room with two sofa-beds, one bathroom) at 130EUR, breakfast not included. Rooms were large and clean, quiet despite location. Many storage options, many electric outlets. Bathroom was very large- the tub was almost too large and deep for children, and had 3 steps leading to it. Probably a treat for most people but children needed a hand. Staff was friendly although a bit slow at reception. Breakfast buffet at 10EUR per person was generous and good. Free shuttle service to and from the airport was the only down-side: while efficient and free, shuttles left every 30-45 mins and when we arrived some of the time-slots were already full, so we had to wait. Wish they ran more often.
Dear Dora B , First of all thanks for your time leaving your opinion about our Hotel Best western Alfa aeropuerto, it is very important for us to know the feedback of our guests , we are very happy that you liked our hotel and its services. We wait for you next time you come to our city. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto
"Badic"
Basic rooms with good wifi. Maintenance of the rooms a reasonable. Safe in the room - by surcharge. Front desk staff very warm and useful. Good breakfast. In the middle of the airport logistical area- nowhere to go out to. 15 minutes drive from the airport. Free shuttle but it runs every 45 minutes only.
Dear Mshamir , First of all thank you for leaving your opinions about our Hotel Best western Alfa aeropuerto, it is important for us to know the feedback of our guests, we are very happy that you liked our hotel , the only thing is that the safe in the room is without charge. We wait for you the next time you come to Barcelona Do not hesitate to contact to me if you have any suggestion. [email protected] Jordi López Manager Hotel Best western Alfa aeropuerto.
"Exceptional"
From start to finish an excellent stay at the best western. Never stayed at a best western before but will definitely book again with no hesitation. We only stayed overnight in Barcelona and did not take full advantage of the swimming pool and other facilities but we have no doubt they were top notch too.
Rhod 2360 , Dear Rhod 2360, Thank you very very much for leaving your opinions about our hotel Best western Alfa aeropuerto. As a manager of the hotel I am very satisfied that you liked so much our hotel and its facilities, I hope you can come again as soon as posible. My best regards. Jordi López Manager Best western Hotel Alfa aeropuerto.
"Lovely staff, average premises"
If this hotel was in accordance with its front desk stuff, it would be a 5 star hotel in the heart of Barcelona. The front desk receptionists are simply delightful, we checked in after the shuttle picked us up, (almost right away), along with a few more passengers. Despite of quickly getting crowded and busy at the front desk upon our arrival, we were checked in prompt and graciously, with nothing but smiles and a very helpful disposition to answer our questions. Along with the card keys, you are given a sheet of paper with information regarding buses timetables, breakfast, locations, etc.., so there is no need to bomb the receptionist, as we did, with questions. There is a bus that stops almost at the Hotel's doorstep that runs every 20 minutes and takes you to the city center. It runs until 10 p.m., after 10 p.m., you have the N1 that runs all night until 6 a.m., and leaves you at Plaza Catalunya. The ride costs 2 Euro and takes about 20 minutes. Our room was 303, I need to always have the windows open and found out that it can get really noisy, specially at night, all night. As the hotel is located within an industrial area, it is mostly heavy traffic running, at all times. This did not particularly bothered us, since we ended up being so tired anyways after walking all day visiting the city, but it could be a problem for other travelers more sensitive to noise, maybe the rooms located at the back of the hotel are quieter as they do not face a major road. You will need to bring your own shampoo, etc, as only a foamy hand soap dispenser is provided. The bathtub was not cleaned on our last day of stay. Breakfast is 10 Euro for the buffet, which is pretty decent, or 5 Euro if you just want a small cold croissant, juice and a coffee. The best of this hotel are the front desk agents, all of them, and the most helpful person I have met, that was simply standing around when we arrived, looking to answer any questions we may have had. This hotel has a million dollar staff, I would be good if the rest of the facilities within the premises catch up to the front desk area. If service is important then this hotel is recommended, just don't expect a great room.
Dear Miss Frankeith ; First of all , thank you for your time leaving your opinions about our hotel Best western Alfa Aeropuerto, it is important for us to know the feedback of our guests. As a manager of the hotel I am very satisfied that you enjoyed during your stay at Hotel Best western Alfa aeropuerto. We wait for you next time you visit Barcelona. My best regards. Jordi López Manager Hotel Best western Alfa aeropuerto.
"Good hotel for airport, but shuttle may not work for you"
The hotel is clean and the rooms are a nice size. It is a good value. The staff was helpful and friendly. However, we did not use the shuttle to or from the airport which is the main reason we picked this hotel. My flight got in late, and I just missed the last shuttle. I did not want to wait 45 minutes for the next shuttle after my day of travel, so I took a taxi which was worth the $25E. Then we left too early for the shuttle in the morning which starts at 5am, and we needed to leave no later than 4:30am. The shuttle probably is fine for most people's schedules but did not work for us.
Dear Kluise ; Thank you very much for leaving you opinion about our hotel Alfa aeropuerto, as a Manager of the hotel I am very happy that you liked our hotel. We take note of the Schedule time of our FREE transfer from and to the aiport.. My best regards. Jordi López Manager Best western Alfa aeropuerto
"Excellent"
Rooms were pretty swanky by our standards. We only stayed one night on our way to our main holiday destination, but everything about our stay went smoothly and was enjoyable. We had breakfast - nice choice of hot and cold items. Would happily stay here again.
Dear 2805 Cody ; First of all thank you for your opinions about our hotel Alfa aeropuerto , it is very important to us the feedback of our guests. As a manager of the hotel I am vey happy that you liked our hotel and its services, we work hard to improve our property every day. We wait for you next time you come to our city. My best regards Jordi López Manager Hotel Best western Alfa aeropuerto
Have any questions?
Is breakfast included in the rate?
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
How do I book a free night using my Best Western Rewards® loyalty points?
Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
Can I pay with Chèques-Vacances?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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Les Rives du Ter, Larmor-Plage
Sevan Parc
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Montfleuri
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