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Customer reviews
4.5
based on 105 guest reviews
Excellent
78
Very Good
13
Average
7
Poor
2
Terrible
5
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Perfect for arriving from long trip"
After a long flight overseas, followed by a long train, we arrived at this hotel. It's in a great location and the room was very spacious bright and high ceiling and big windows and the bed was incredibly comfortable. The hotel staff was delightful in every way and there's a nice place to have breakfast there in the morning. No issues a very simple and clean delightful experience!
"Perfection"
We booked this hotel on our way down south. I am a Best Western Rewards member and was thrilled to find something that looked modern. I was right - this hotel was an absolute treat. The check in was courteous and they offered us 2 drink coupons at the bar. The lobby doubles as a bar - it's very tasteful decorated. You also don't have to pass through the lobby to get to your room. The rooms are beautiful. Old style building with gorgeous modern furnishings and a spacious, beautiful bathroom with a gigantic shower. The Chardonnay scented toiletries were a nice touch. Breakfast was pretty good as well - they had full sized viennoiseries and even gazpacho! The personnel was lovely as well . The salle du petit-déj itself was gorgeous too. We absolutely didn't want to leave. The front desk did give us an hour extra that allowed us to visit the Palais des Papes in the morning and to come back and shower after such a hot day before heading back to our car. We will definitely come back. This, along with the Best Western Premier in Orange , is among my best BW experience.
"A very nice option in Avignon"
We recently spent 2 nights at the Hotel while on an independent bicycle trip in Provence. We were greeted warmly on arrival and since the room was not ready, the very friendly front desk staff was happy to take our bags and kindly allowed us to use the restroom in the bar area.= to freshen up. (It was a hot day and we had been bicycling) When we returned at 3 pm, the room was ready and they had already taken our bags to the room. The hotel is in a refurbished historic building and the rooms are all remodeled nicely. Our was a good size, the bathroom was totally modern, air-conditioning worked well (it was a hot week!), the windows blocked out all noise, wifi worked fine. The breakfast buffet was very complete and the breakfast room was well-kept even with a lot of guests coming and going The hotel location is great, just steps from anything you might want to do in Avignon. We would definitely stay here again.
"As good as it gets!"
An excellent hotel - very comfortable and clean, good beds and bedding, as well as modern bathroom and lavatory fittings. The staff are charming and the provision of a hospitality tray in the room was an unusual and a welcome amenity in a French hotel. The buffet breakfast is excellent with fresh home-cooked options, cereals, a varied and interesting selection of viennoiseries, freshly pressed orange juice and very good coffee. The small bar is well stocked, the drinks generous and reasonably priced. They will even lend umbrellas if needed! The location is excellent - at the end of the main shopping street, within easy walking of the museums, galleries, Papal palaces and gardens and - a real bonus- 5 minutes walk from the central railway station which also has regular services to the TGV station (about a 6 minute journey.
Dear Mrs Mason, Thank you so much for your wonderful review ! We are absolutely delighted to hear that you enjoyed the comfort and cleanliness of the hotel, our amenities, breakfast, and especially the warm welcome from our team. It means a great deal to know that our location and services helped make your stay even more enjoyable. Your kind words truly encourage us, and we would be thrilled to welcome you back for another stay in Avignon very soon ! Hôtel de Cambis team
"A Wonderful 4-day stay in Avignon"
We stayed at Hotel De Cambis for 4 nights in February 2026. The hotel is ideally situated in the very attractive city of Avignon, a five-minute walk from the Centre train station, 12 minutes to Pont d'Avignon & 10 minutes to Palais des Papes. Lots of excellent places to eat all around. Coin-op laundromats nearby, & a very useful tourist office a few steps away from the main hotel entrance. The staff (front desk, breakfast, cleaning) at Cambis was outstanding in every way. Antoine & Angele at the front desk were very pleasant & helpful for the duration of our stay. Julien in particular did everything possible to make our stay comfortable, enjoyable & memorable. Our room was large, attractive, quiet, spotlessly clean & comfortable, with a beautiful (big shower) bathroom. We also had a French balcony with a lovely city view. Breakfast was served in a large, bright & pleasant room with big windows overlooking the street below. The food was all very good & the selection was quite nice. We look forward to staying at Cambis the next time we're in Avignon, which we hope will be soon. Un grand merci á tous. R & M Russo
"Solid hotel in AVignon"
The Hotel DeCambis is a very nice hotel in a great location-a few blocks from the train station and a less than 10 minute walk to several restaurants and palace of the popes. Our room was very large with a comfortable king bed-decor was not very fancy but clean and comfortable. The bathroom was a good size but the shower had a floor which was quite slippery. The standouts here are 1) the breakfast which has many fresh selections for a small hotel and staffed by a very kind man and woman and 2) a very friendly and helpful front desk.
Dear guest, Thank you very much for your wonderful review ! We are delighted to hear that you enjoyed our central location, the comfort of your room, and the warm welcome from our team. Your kind words about the breakfast and our friendly staff mean a lot to us. We also appreciate your feedback regarding the shower floor and will take it into consideration to further improve our guests' comfort and safety. We hope to have the pleasure of welcoming you back to Hotel DeCambis very soon! Hotel de Cambis team
"Wonderful hotel and front desk staff!"
What a wonderful hotel located in a perfect central location. Laundry is a block away, plenty of food choices and easy walking distance to all sites. The room was wonderful a and the staff was great
"Wonderful!"
This hotel was a great find in Avignon. Close to the train station and a short easy walk to the Palace of the Popes and many shops/restaurants. The rooms were large (especially the family room!). The decor was fun and updated, and the staff were very helpful.
Dear Mandy, Thank you so much for your wonderful review ! We're delighted to hear that you enjoyed your stay with us and appreciated our convenient location, just a short walk from the train station and the Palace of the Popes. It's great to know that you found the rooms spacious and comfortable especially the family room and that you liked the decor. Your kind words about our team mean a lot to us ; we'll be sure to share them with everyone. We hope to have the pleasure of welcoming you back to Avignon very soon !
"Second somewhat disappointing visit especially noise levels."
The biggest problem is the level of street cleaning noise at around 4:30am at the front of the hotel. It lasted approaching 1 hour 3 nights running, more the first day as there was garbage collection. Also the breakfast was a little tired a couple of days. Quite sad eggs and bacon, drying out cheese and ham. Someone refreshed it eventually around 10am but too late for us. Room lighting remains a bit dim especially when it's winter grey outside Service and room cleaning was very good.
Dear guest, Thank you for your feedback. We are sorry for the disturbance caused by the street cleaning noise early in the morning. As we are located in the city center, the cleaning schedule is set by the city authorities, and unfortunately it takes place very early. We understand that it can be inconvenient and we apologize for the disruption during your stay. We also appreciate your comments regarding the breakfast. We take them into account and will discuss them with our team in order to improve. Thank you as well for your positive comments about the service and room cleaning — we are very pleased that our team made a good impression. We hope to have the opportunity to welcome you again in the future. The Hotel de Cambis team
"beautiful boutique hotel with a noisy neighbor"
we got upgraded to a suite which was just an extra large room due to our best western membership. the checkin was easy and the staff were very nice. our room was large but the lighting was too dim. the decor was very well done- modern and tasteful. the bathroom had a deep soaking tub but the glass divider was not sealed where it meets the tub so it leaked with each use. the separate water closet was much appreciated. breakfast was excellent but mainly continental with a bit of scrambled eggs and bacon. the location is convenient as it is a few blocks from the downtown train station (need to take a shuttle from the tgv station) and just off the main drag of the city. note that there is a pub in front of the hotel with noisy patrons into the wee hours of the night so request a backside room for a quiet experience.
Dear guest, Thank you very much for taking the time to share your detailed feedback. We're delighted to read that you enjoyed your stay. At the same time, we sincerely apologize for the inconveniences you experienced. We are sorry that the lighting did not fully meet your expectations and that the glass divider in the bathtub caused leaking. Please be assured that your comment has been shared with our maintenance team so this can be properly addressed. Regarding the noise from the pub across the street, we understand how important a good night's sleep is. As you kindly mentioned, rooms on the back side of the hotel are indeed quieter, and our reception team is always happy to accommodate such requests whenever availability allows. We truly appreciate your constructive feedback, as it helps us continue to improve. We hope to have the pleasure of welcoming you back for an even more comfortable and peaceful stay in the future.
"This was a large, clean room in a convenient location with lighting that needs improvement."
This was a large, clean room in a convenient location. It is a 10 minute walk from the train station and also a reasonable walk to the Palace of the Popes. Younger patrons might wish the part of Avignon that has a more active night life, but is further from the train station. The lighting in our room was inadequate for reading and the bathroom lighting was a problem as well. The shower pressure and temperature were above average for our stays in France. Ask for a room away from the main street if you do not wish to be awakened by the city street cleaning machines at 6:30 am.
Dear guest, Thank you for taking the time to share your feedback. We have noted your comments regarding the lighting and would like to inform you that we are currently in the process of replacing the bulbs in the rooms to improve our guests' comfort. As our property is located in the city center, there can indeed be some street noise at any time of the day. However, we do have a few quiet rooms available, which can be requested at the time of booking and are assigned based on availability. We hope to have the pleasure of welcoming you again and making your next stay even more enjoyable. Best regards, The Hotel de Cambis team
"Great location and dog friendly"
A pretty hotel in the heart of Avignon. The staff were very helpful in particular Maxine. The room was well appointed although very compact, and a fridge would've been useful. Great location with parking available within walking distance. Recommend recommended.
Dear guest, Thank you very much for your kind review and recommendation! We're delighted to hear that you enjoyed your stay. We've also taken note of your suggestion regarding the fridge. We truly appreciate your feedback and hope to have the pleasure of welcoming you back soon! Best regards, Hotel de Cambis team
"Good small central boutique hotel"
Really hard to beat this hotel as a city centre package. Small and modernised in a quality way throughout rooms, breakfast and study room area. Breakfast was somewhat limited but good, I would have appreciated more effort around cereals, muesli more fruit etc. this might be a British perspective the hotel seems to have an American bent. The only negative is a bar opposite the road which might impact some rooms especially Saturday night. It was fine for us. I look forward to returning.
Dear Mr Jimmy, Thank you for your wonderful review. We are delighted that you enjoyed your stay with us. We have taken note of your comment regarding breakfast and will work on improving this. It is true that our location in the city center, close to bars, can mean that the streets are a little noisy. However, thanks to double glazing, our guests can enjoy complete peace and quiet in their rooms. We look forward to welcoming you back. The team at the Hôtel de Cambis
"In love with this hotel"
A fabulous hotel with amazing features! I was stunned by how central it is and the reception helped with everything I needed during my stay. They made reservations for me and guided me to delicious restaurants. I was able to have glasses of wine outside on the terrasse in front of the bar and enjoy another glass inside when it got chilly. The beds arr so comfortable and I was really happy about how clean the room was. Thankyou to the entire team of People working to make my experience so memorable!
Dear Mrs Christensen, Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our central location, the comfort of our rooms, and the hospitality of our reception team. It's great to know you had the chance to discover delicious restaurants and relax with a glass of wine on our terrasse and bar. Your kind words mean a lot to the entire team, and we're thrilled we could make your stay so memorable. We can't wait to welcome you back again soon! The Hotel de Cambis team
"Great experience at De Cambis"
Great experience at this perfectly situated location. Inside the walls of Avignon but walkable to the train and bus station with your luggage.Steps from beautiful squares and cafes with ample dining choices. The staff was lovely and helpful, and the room was one of the largest and nicest of the 5 hotels we stayed at on this trip. Bathroom had the toilet area in a separate compartment and the shower/sink area was huge with lots of counter space and shelving.
Dear guest, Thank you for your wonderful review. We are delighted that you enjoyed your stay with us. We hope to see you again very soon at our hotel. We look forward to welcoming you back. See you soon, The team at the Hôtel de Cambis
"perfect location, very nice (soft) beds"
perfect location close to parking place and downtown city center, very nice (soft) big beds, large room, nice shower, nice personel
Dear guest, Thank you for your wonderful review. We are delighted to receive your compliments. We are delighted that you enjoyed our hotel! We look forward to welcoming you back. Kind regards, The team at the Hôtel de Cambis **** Avignon
"The best breakfast I've ever had amazing food quality"
Would come to stay here just for the delicious breakfast alone! Fresh fruit,cheeses and ham,freshly baked cakes, huge croissants and creamy scrambled eggs and bacon yum!Most comfortable beds great powerful shower very central lovely staff especially the breakfast man who kept the buffet topped up and cleaned up like a whirlwind and so happy and friendly only downside room 417 had no mirror in the room only 1 in the bathroom which I did find really odd and nowhere to hang towels
"Hotel told us they didn't have rooms despite reserving months in advance, stranded with toddler – no support from hotel"
We arrived at Hôtel de Cambis after 12 hours of travel with our toddler—only to be told our confirmed reservation didn't exist. Despite booking months in advance and confirming by email with the front desk manager two weeks prior, the hotel had shifted our dates by a full month without informing us. We were left scrambling late at night during a heatwave with a tired toddler. The first hotel they sent us to was moldy and unsafe; the second didn't accept children. Cambis eventually offered us a room but insisted we check out at noon. Because they refused a late check-out, we had to manage an overheated toddler for hours until we could check in to a new hotel at 2:30 PM. No apology. No compensation. Best Western corporate has also refused to help. If your plans involve children or you actually want to stay at the hotel, I strongly recommend booking elsewhere. Definitely call in advance to confirm your reservations, and possibly multiple times.
Dear Mrs Stout We have carefully read your review and would like to respond with full transparency. We acknowledge that an error occurred in the handling of your booking, and we offered our sincere apologies at the time. "However, it is important to clarify that no payment had been made by you. We took full responsibility by offering a complimentary night in our Millésime Suite with a baby cot, including breakfast, and we also covered the cost of your taxi to another hotel." Despite the late hour and difficult circumstances, our team acted promptly and professionally to resolve the situation, doing far more than what was contractually required. We find it unfair that your review disregards the considerable efforts we made to assist you and focuses solely on the initial error. We are also truly disappointed by the way our staff was treated during your stay. They remained courteous and committed to helping you, despite the unjust hostility they faced. While we regret that your experience did not meet your expectations, we cannot accept being publicly criticized to such a degree after delivering professional service and a complimentary stay. We genuinely hope you find an establishment that better suits your preferences. As for us, rest assured that we do not wish to welcome you again at Hôtel de Cambis. Sincerely, THE MANAGER – HOTEL DE CAMBIS
"The only place to stay in Avignon"
Only place to stay in Avignon! room not massive but your not in the rooms though English tv. Hansel's could be better shower huge and really powerful lovely toiletries they provide best breakfast AMAZING ever the breakfast man was the most lovely worker I have ever seen! He replenished things and cleared tables in seconds and so sweet and smile the breakfast selection was unbelievable and such high quality eggs,bacon and a selection of cheeses and hams and cake the lemon cake gorgeous proper home made even strawberries and cream and fresh fruit cannot believe it's just 3 star hotel bed's AMAZING soo comfy and firm only weird thing was in my room 417 there is no mirror in the room only the bathroom had one! Found this really odd
"Value and charm in Avignon"
The hotel is in a great location, very short walk to everything, including the bus station and local train station (not TGV). The room is very attractive and a nice size; the bathroom is big. We do wish there was more space for our clothes. The hotel has an elevator and a very picturesque and large spiral staircase. We had the breakfast once during our 5 night stay and it was terrific. The breads were freshly baked. There was a nice array of cheeses, meats cereal, eggs. We thought it was a good value if you like to eat a variety of items for breakfast. The staff was all very nice and helpful. The hotel was very reasonably priced. All in all, we highly recommend the hotel and will stay there again if we return to Avignon.
"4* hotel with no room fridges"
Location is on the main road between station and centre; good for access to station. For a 4* hotel, it was disappointing that the rooms did not have a fridge, so we frequently had to traipse up and down to reception for buckets of ice (staff obliged, no problem). Room backed onto breakfast room, so there was a little noise from there every morning.
"A well kept secret in Avignon"
Super clean renovated hotel in the heart of Avignon. Incredible staff, efficient and very helpful. Delicious breakfast. We will be back.
"50 percent of the 4 nights had no electrical power"
We stayed at this centrally located and clean hotel for 4 nights but only 2 of the nights did we have electrical power. The power in the whole room went off by merely attempting to turn on the lights. When reported, the first night, they were able to fix it, but the second night, the desk clerk was not. So, at 11:30 pm we had to change rooms. The desk clerk upon checking us out offered a 15% discount and was very huffy when we asked for more. Nice hotel but the inconvenience was pretty awful.
"Stylish stay in Avignon"
A stylish hotel with friendly, very professional staff. Very conveniently situated in the center of Avignon, we were a stone's throw away from the Palais des Papes and the old town. Beds were very comfortable and everything was spotless. We thoroughly recommend ! Thank you Angèle for looking after us so well.
"The location matters!"
Friendly staff and great location. Across the street from the tourist office and a short walk to the train station. The location was perfect to walk to all of the major attractions. We initially had a room at the back of the building and we asked for a room change which they quickly provided. Our room (208)was located on the second floor facing the main thoroughfare and was quite pleasant and included a small balcony.
"Good location but ridiculously noisy"
The location is great. The staff are nice and the decision to choose this hotel had a lot to do with the elevator. The breakfast was good array and good quality. The negative - the air conditioning isn't on yet (April) as it's chilly at night. But the only way to cool the room was leave a window open at night which was impossible noise. I would not stay here again simply due to the horrible continual street noise. 4a and it's still noisy!
"May be the best option in Avignon for the price"
Perfect location. Very nice staff and nice rooms. Quite large for french Standarts. We got an upgrade as the hotel was not full. Be smart: Don´t try to reach the hotel by car. Better move on Provence by bus or train. The city is walkable or bikeable.
Have any questions?
Is breakfast included in the rate?
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
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Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
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Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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