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Aiden by Best Western @ Austin City Hotel, Austin

2200 S I H 35, 78704-4436, Austin, United States - See on a map
The Aiden by Best Western @ Austin City Hotel is ideally located in the center of Austin. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Welcome to boutique-coolness. Authentic. Unscripted. Engaging. Down-to-earth with a quick wit and ready smile, Aiden embodies the eclectic spirit of the 78704 neighborhood – a welcoming host of local flair and new adventures close to Lady Bird Lake (South-Central Waterfront), South Congress, Rainey Street, 6th Street, Austin Convention Center, St. Edwards University, UT, State Capitol and Zilker Park. We are #KeepinItAustin and WEIRD in the live music capital of the world! Enjoy a casual, boutique-style experience with well-designed comfort and charm that draws in guests and locals alike. Dip in the serene garden pool & hot tub surrounded by lush landscaping and soothing sounds of the waterfall. On premises bar & restaurant. Complimentary HOT Breakfast & Google Fiber powered Wi-Fi. Always intriguing, Aiden provides the necessities for today’s connected business traveler and engaged tourist, offering modern sensibilities and #BeYourSelfie moments for a one-of-a-kind social experience.

Aiden

@ Austin City Hotel

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Hotel advantages

  • Catering Services
    Catering Services
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
GreenLeader Silver
 
based on 1496 guest reviews
NOTE ISSUED
Excellent
826
Very Good
458
Average
142
Poor
39
Terrible
31
REFER TO NOTICE
Business Business
305
Couples Couples
398
Family Family
477
Friends getaway Friends getaway
170
Solo travel Solo travel
93
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Austin for Thanksgiving."

4
Drenee M, Columbia, Maryland 02/12/2019

Hotel nice location close to downtown. Right across the lake lady Bird Lake. Breakfast good had a lot to choose from. Room with a view of pool nice. Bed comfortable. Parking a real plus. Safe easy off on to Hwy 35. Ate at restaurant. Hamburger ok. Next to 7/11 and gas station.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for spending Thanksgiving with us. We appreciate your feedback, and are happy that you are happy. Hope you don't wait until next Thanksgiving to come back!

"Great Stay/Great Price"

5
Thomas P, Morris, Illinois 30/11/2019

Very close to our daughters house in Travis Heights. Also about a 15 minute drive to the airport. The pool area looked awesome, though to cool to swim during our visit. Breakfast was top notch and varied daily and the coffee was Nescafe on demand, 3 different roasts. We will stay here again in the future for sure!

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying and sharing your feedback. We are happy that you were happy. Looking forward to your return!

"Awesome familiy stay"

5
AsgerHess, Aarhus, Denmark 28/11/2019

Stayed here for 5 nights attending a wedding and travelled with my wife and two kids, and it was a great experience. Comfortable rooms and both breakfast, lunch and dinner options were great, especially with kids and the need to eat early both morning and evening. Friendly staff and very convenient location

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest. We appreciate your feedback, and we are especially happy that we were such a good fit for you and your family. We hope we are now your Austin "home". Come back soon!

"Great location "

4
GlobetrotterBella, San Antonio, Texas 25/11/2019

Pros: Big rooms Extensive complimentary breakfast Clean Plenty of complimentary parking Right off the highway Complimentary coffee, hot cocoa, and apples all day Close to downtown Austin Cons: No plugs next to the bed. The AC would tune off often causing it to warm up. This best western has been nicely remodeled. It definitely has a lot of charm. Check In was easy. We were able to get two rooms next to each other. The room: comfortable and clean. Spacious. My room had a fridge and a microwave. The bathroom was also clean and spacious. The toiletries provided included bar soap, shampoo, conditioner. The plugs in the room were too far from the bed and the plug that was by the bed was smack in the middle of the mattress, so you couldn't really plug anything in. They did have some USB charging ports on the desk next to the TV. At night, it got warm in the room. We got up several times to make it cooler in the room, but eventually we gave up. The extras: The breakfast buffet was pretty good. They had the typical continental breakfast items and then some. They offered tortillas with the hot meal of eggs, vegetarian refried beans and bacon. They had yogurts, fruit, pastries, waffles and pancakes. Throughout the day, you can get coffee, hot cocoa and apples at the lobby. In the room they have a keurig with coffee and tea pods available.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thank you so much for being our guest and your thorough review; we truly appreciate you. Please know we are always here for you, and I hope you mentioned the AC issue to staff while you were here. We want everything perfect for you. Hope we see you again soon.

"Definitely above average"

4
philellen4790, Chapel Hill, North Carolina 24/11/2019

Loved having a bar where you could get sandwiches, etc. And near a very popular restaurant. Compared to the other Best Westerns I stayed in over 2+ weeks, it was excellent. The further east I went the rooms and equipment available got less and less. Thank you!

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying and for your feedback. We appreciate your loyalty to Best Western. Please remember we are always here for you, and are dedicated to providing an excellent experience. Come back soon!

"Aiden is awesome!"

5
User 21/11/2019

Staff was welcoming, hotel was clean, room was overlooking the pool and the beds were super comfy! Only ate breakfast one day but there were plenty of options and it was hot! Hotel is right off the freeway and perfect for getting downtown. Wouldn't stay any where else when I get back to Austin!

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying and sharing your feedback. Your enthusiasm is much appreciated; we are happy that you are happy. Hope you are back soon!

"Good choice"

5
User 20/11/2019

Nice, clean room and facility. Great breakfast. Variety of coffees and cocoa available at all times in lobby was nice. Easy access to freeway and to downtown,other areas. Highly recommend for Austin tourists. Very reasonable price.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thank you so much for being our guest and sharing your recommendation. That means everything to us! Hope you are back soon!

"Great stay!"

5
WacoTx85, Waco, Texas 19/11/2019

I often stay here for work and have always had a great experience! The staff are friendly and accommodating. The pool, hot tub and exercise room are always clean and the restaurant attached has great happy hour drinks and delicious food!

"Excellent hotel for F1 Weekend!"

5
Jules_jellyhead, Liverpool 17/11/2019

My friend and I stayed here whilst visiting Austin for the F1. We had looked at hotels downtown however the cost was ridiculous for these and this was the best we could find in our budget and to be honest we did not regret our choice. The hotel is clean and tidy and the staff were helpful and friendly. The room was spacious with 2 large beds and had a fridge, coffee maker and large TV and ample sized bathroom. The temperature in Austin did plummet whilst there...a quick word with the hotel staff and extra blankets provided within minutes - what a bonus! The breakfast was good with a good selection buffet style and through out the day you can make use of the free hot drinks machine and cold water provided in the communal lounge area by the lobby. The hotel does provide a laundry service however what is a bonus is there is a washing machine and dryer for guests to use themselves - washer was $1.75 and dryer only $1.50 so not ridiculous priced and the hotel does provide washing powder for a small cost however as I knew the laundry was there I had taken my own so can't comment on the cost - as Austin was only a small part of a longer trip the provision of these facilities was a bonus. This hotel is a bit of a way from downtown however we just utilised the UBER network which worked a treat - it cost about $8-12 to get downtown and we just worked it that once down town we stayed there so only needed 1 return trip a day - even with this extra UBER cost the hotel still worked out a lot cheaper than if we had booked downtown. FYI - The cost to the airport was also approx $15-$20. It is also handy that their is a seven11 just behind the hotel for those essential snacks. The hotel does have a bar, restaurant and pool however none of these were used by myself so can't comment.

"Excellent value, convenient location, clean"

4
lisavs, No. California 17/11/2019

The room was nice, clean, I'm not a fan of the brown decor but given how expensive Austin hotels can be I was glad to find it. Window opened a bit which was nice, hotel air can be stale or worse heavy with air freshener. I was able to arrange late checkout for $20 which was great.

"Great stay for a wedding downtown"

5
ravinrican, Miami, Florida 15/11/2019

Great hotel in a prime local action. The breakfast buffet was way beyond expectations and the Texas shaped waffles were to die for. Rooms were spacious and clean WiFi was good and strong. Check in and out was a breeze. It was also nice that they had cold water available in the lobby at all times.

"Good option for Austin"

5
Jed S, Claygate, United Kingdom 14/11/2019

Stayed three nights in room 226 which is at the back of the hotel. No problem with traffic noise from the busy Interstate alongside. Our room was quite large, with a very large bed, good tv and refrigerator and microwave. Shower worked very well. As many have said the breakfast is good with a wide range of cereals, fresh fruit salad, and usually 3 hot dishes. Toaster to make your own toast and a coffee machine. All of the staff we encountered were very helpful. We parked our car and took Ubers into town. It was the first time we have used Uber and it was spookily efficient. Never waited once for more than about 2 minutes! Journeys into town usually cost between 8-12 dollars but no problem parking or driving.

"T. Barton (Rm 240)"

5
tbarton2019, Jarrell, Texas 14/11/2019

The staff are very friendly and helpful. The entire hotel was clean. The provided breakfast was one of the best that I've had and the staff was just as friendly/helpful as the front desk staff. A very pleasant, unexpected surprise was that this hotel accommodates ALL guests, not just specific ones like most hotels (ie smoking / non-smoking).

"Nice spot to stay for Austin"

3
DCB97, Island of Hawaii, Hawaii 13/11/2019

This hotel is very close to Congress St. it is a very happening area of Austin lots of fun around there. We found a nice spot for pizza and a lot going on too. The hotel has been refreshed, but it is still dated. We had a nice 2 day stay, Rooms are small though.

"Aiden was Awesome!!!"

5
User 11/11/2019

Went to Austin for the first time with my girlfriend. The highlight of the trip was watching my Texas Longhorns, but Aiden by Best Western made the stay very comforting. Breakfast was awesome, the staff was awesome, location was awesome, and the room service was awesome.

"Loved our stay"

5
User 06/11/2019

Great location - very convenient to the interstate, South Congress and downtown. Staff was very friendly and helpful. They went out of their way to make sure that we were comfortable and had what we needed. The rooms and property were clean and well-cared for. The pool and spa areas were awesome. We loved every minute of our stay!

"Just ok, but good enough"

3
FlufTwig, Scotts Valley, California 05/11/2019

Pros: Good location a short drive from downtown Austin (about 10 minutes). Buffet breakfast included with plenty of options for everyone. Friendly staff. Cons: The hallways smelled odd. The room was musky and stuffy every time we came back even though we visited in late October and it wasn't that hot. Our room had an outside entrance that required additional stairs to get to even if you took the elevator.

"Great Place to Stay"

5
stOOOge, Independence, Kansas 04/11/2019

Had 2 nights here, recently while attending the F1 race in Austin. This hotel was super. Nice rooms, great beds. Quite. Nice bath and toiletries and linens. Easy access from freeway, and easy to get down town, as well as to the race track. Great breakfast. Friendly helpful cheerful employees at every turn. Hope to be back next year. Thank you.

"Very enjoyable stay at AIden"

5
User 02/11/2019

The rooms were lovely, the hotel was adorable. We really enjoyed our little staycation in Austin. We enjoyed the connected restaraunt, and the famous faces wallpaper in our room was a huge hit. My husband and I will certainly be staying at the AIden next time we are in downtown Austin.

"Hip and friendly hotel just outside the city!"

5
yankeefrankie7, Charlottesville, Virginia 02/11/2019

Wonderful room, great breakfast, Foosball table (what a nice bonus!), all set in a very music-appointed atmosphere. Excellent! If you are a first-timer to Austin, unless you wish to be right in the heart of downtown, this place is for you!

"Great spot if you have a car--and are looking for less-costly hotel alternative"

5
G1701OQjimp, Chicago, Illinois 01/11/2019

If you're driving a car, this is a great location and value. Proximate to I-35 and South Congress. Nice amenities in the hotel bar/restaurant. Only complaint is that, due to size of hotel and layout, getting around is sometimes confusing. Be sure to use the map that is provided.

"Austin Downtown not far"

4
Bexley58, San Diego, California 29/10/2019

Check-in was easily, friendly staff, explained the gym and breakfast hours, and free apples & water. Room access easy & safe area to park our vehicle. Breakfast was yummy except tortillas were a little hard. Will recommend hotel to friends & family. Price was right.

"Convenient gem"

5
Angela Faye D, Covington 29/10/2019

The room has all you need for a work trip (good lighting, good desk space, convenient to both airport and downtown). The pool area is at the center and rooms that overlook have a nice view - the space is very green and has a nice variety of seating arrangements. The bed is comfortable- the bathroom is clean and updated, a typical size for midrange cost hotels like this. The hallways seem secure (key card access). The restaurant is a highlight, good menu and bar options. Friendly staff all around.

"Disappointed Aiden Guest"

2
Scalawag38, Marfa, TX 28/10/2019

Strong musty/mildewy smell in hallway and in room when air conditioning/heating unit was on. Just cannot plan to stay at this property again. Location is good. Opal Devine's Restaurant inside building is a plus.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying and sharing your feedback. We are so sorry for your disappointment, but understand your concern. After several months with just a trace of rain the "frog strangler" last week overwhelmed our pool drains, getting into several of our first floor rooms. Although you said you would not come back, I do hope you will reconsider.

"stopover"

5
Shirley S, Seminole, Florida, United States 26/10/2019

in a great convenient area to entire city and close to downtown and updated facility and amenities such as great hot buffet breakfast and coffee and easy free parking and free wifi available and very roomy comfortable room

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying and sharing your feedback. We are happy that you are happy. Hope you are back soon, and stay often!

"We will be back! Really enjoyed our stay"

5
User 22/10/2019

Everything was great. The staff is very welcoming. The decor is very Austin and updated. Clean rooms, free breakfast, free water bottles, free snacks, free parking! They have a full restaurant and bar. Pool, hot tub and gym

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying, and for your enthusiastic feedback. We are happy that you were happy, and even happier that you will be back. Hope it's soon!

"Wedding weekend"

4
triciaelliott77, Bay City, Texas 22/10/2019

Stayed here for a family wedding. The bridal couple selected this hotel and apartments in their complex for guests to stay. We chose hotel to have the extra amenities. The location was great for us getting in and out of Austin and was very close to event venues. We were able to use Uber to get to and from events very easily. The hotel was very accommodating for the 5 rooms that we were in. Wish we could have spent time by the pool area as it was very nice and had a great deck too. Overall, I would say the hotel met all of our needs.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest, and for sharing your feedback. Hope you are planning a return trip to enjoy our pool and hot tub; it is our "oasis". See you soon?

"Great place not far from downtown"

5
bfruitful2, Edmonds, Washington 20/10/2019

I'd definitely stay there again. I loved how helpful the staff was, the room was nice the bed was so comfortable, a nice pool, breakfasts, water to go. An expresso machine, complimentary. The price was right and take an uber to town or wherever wasn't that big of a deal. Great value and I'd definitely recommend again.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest and for sharing your experience. Glad you enjoyed our amenities and convenience. Hope you are back soon, and stay often.

"Excellent Austin Experience"

5
dduren, Texas 15/10/2019

"This ain't at your typical Best Western anymore." Wow the Aiden brand is sweet. Probably the nicest Best Western I've ever experienced. I tend to not stay at the big chain hotels, but this was very boutique for a Best Western. Themed well with Austin decor and REALLY nice landscape, I honeslty felt like I was in a California hotel. The room was perfect and the pool area was amazing. Pool was nestled in a well groomed courtyard area, creatively lighted at night. Large hot tub with hammock under cool deck lighting. Highly recommend for a romantic getaway, and well priced for the Austin scene.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying with us and sharing your experience. We are so happy that you were happy and amazed. Our staff is dedicated to providing an exceptional and memorable stay; thank you for sharing yours. Hope you can come back soon and stay often.

"Great stay"

5
User 09/10/2019

The staff was extremely friendly and very fast at the front desk. Very inviting and my wife and I both loved the layout of the hotel and room. It was another great stay with one of Best Western hotels.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thank you so much for staying and sharing your feedback, and for your loyalty to Best Western! We are dedicated to being memorable and exceptional. We want to be your "home" in Austin; hope you are back soon!

"Interesting hotel style"

5
D7744DRjerrys, Conroe, Texas 08/10/2019

From our room to lobby, like a maze. Up/Down ramps, up/down steps Outside hotel, back inside, enclosed and covered Clean throughout hotel; personable employees from front desk to maids. Employees speak to you Lots of positives

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying with us and sharing your feedback. We are so happy you were happy; we are always here for you. Please come back soon!

"Great Venue"

5
Nicolemng, San Antonio, Texas 08/10/2019

Very clean and enjoyable place to stay. Stayed for ACL and the drive was quick from downtown to location. The design and elegance of this hotel is ubiquu to Austin and it's historic music scene. There is no other hotel in Austin that compares to the quality of Aiden @ Austin City.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thank you so much for staying and sharing your feedback. We are very convenient for ACL and downtown venues so we are glad you found us! Your high praise is much appreciated! Please come back soon!

"Comfortable, Friendly Place"

5
User 08/10/2019

This was our first time staying in an Aiden by Best Western. We chose this place because downtown was cost prohibitive, The room was clean, spacious and comfortable as was the bathroom, Bed super-comfortable. A huge buffet breakfast with loads of choices came with our room. Everything was freshly made, not microwaved. The staff were friendly and helpful. We used uber to go in and return from the city center and iot was a lot cheaper than if we had rented a car. There was no interstate noise which had been a concern of ours. We had a fabulous four night stay and highly recommend it.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thank you so much for staying and for your thorough review. You are the reason we are dedicated to be the best we can be. We hope you are back soon; stay even longer next time!

"Austin Gem"

5
Kydiana, Louisville, Kentucky 08/10/2019

Updated Best Western with a funky character totally in tune with the Austin vibe. Beautiful pool/hot-tub with waterfall, large kiddie pool area and gorgeous, well-maintained landscaping. Immaculate overall with great housekeeping. Very nice full breakfast buffet and independent restaurant/bar available for other meals. Quiet and very convenient location--downtown and airport are easily accessed. Free and plentiful parking. Only complaint is lack of outlet at bedside table for phone charging. Will definitely stay again when in Austin.

"This is the place to stay in SE Austin"

4
User 03/10/2019

I was in Austin to supervise my mother's move from ATX to Houston. Don't normally stay at hotels on an Interstate, but this worked out fine. Rooms are nicely decorated in Austin artsy decor. The entire facility is clean, and our room had a comfortable king size bed. Guest services were prompt and friendly. Breakfast was a bit underwhelming. It included bacon and eggs, pour-your-own-waffles, biscuits and gravy, cold cereal, and pastries. Food quality was just average, or even a bit below. Everything else about the place met expectations. I would recommend if you need to stay in that part of ATX.

"Very nice!"

5
User 03/10/2019

I liked this hotel very much! Pass through cross country for work, I found this beautiful place and had to stop by. I was only here for a night and have no complaints. Staff was friendly and helpful. Thank you for a great stay

"Really nice property"

5
kcwcc, Southern Ontario 03/10/2019

Clean and quiet. Expect to cab around but they are plentiful. Close enough to be cheap to get around. Didn't try the onsite restaurant but looked nice...too close to Franklin BBQ for that. I would stay here again, the room was very nice, with a separate bedroom and 2! full bathrooms. Roomy living room as well. The decor is eclectic but lighting is good and shower stall is very big. I will definately stay here again.

"Great staff, near city!"

5
User 03/10/2019

The staff, including Chris & many more at the Aiden was what made our stay so great. They were very accommodating. Rooms were basic but nice, close to city & great continental breakfast. Pool was a great bonus!

"Fun & funky in Austin"

5
User 29/09/2019

Great location, just an Uber away from the many restaurants and music hot spots in this town. Loved the decor in and out-we knew we were in Austin, and enjoyed all the benefits of a major chain hotel and none of the blah!

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying and sharing your feedback. We don't ever want to be blah; we are happy you enjoyed our vibe and amenities. Please come back soon, and stay often.

"Great weekend stay in Austin"

4
tp201965, County Tipperary, Ireland 24/09/2019

generally excellent stay, enjoyed the weekend in Austin, good bar atmosphere , very friendly staff on arrival, an unusual layout of a hotel , comfortable rooms, good shower, used Uber to travel into City centre , worked out well

"Best Western is not too Wierd for Austin"

5
sfwhaley95, Brenham, Texas 24/09/2019

I really enjoyed our stay here. I hope we can come back. The people at the front desk were helpful and friendly. Breakfast was hot and good. The pool areas is a great environment. hope they get the hottub fixed!

"It was fine..."

3
User 24/09/2019

Stayed here for 2 nights. Overall I think it was a "fine" hotel. It is close enough to downtown where you can Uber for less than $10 and the price was reasonable for the stay. The pool and jacuzzi are nice (accessible towels) and are open late - 10 pm. The rooms are spacious and the wallpaper is Instagramable. Convenient Keurig machine, microwave, and good size mini fridge. The beds are not horribly hard. The breakfast buffet is the best part! Make your own Texas shaped waffles! Yeehaw! A few things I was disappointed with: The Elevators - SMALL! They only fit about 2 people with luggage. The Shower - not enough water pressure and no wall shelf for your items. The "Courtyard View" - I paid extra for the view and of course it was blocked by a bunch of trees. Ugh! The "Balcony" - nope, not really a balcony. You can only crack the window about an inch. Useless! Not enough outlets in the room and overheated the charging blocks - seems like the outlets are not regulated. The vending machine - I bought some DayQuil and of course it was expired! Check the date on everything you buy! I will say, that they were flexible with late check out. No fee late check out is at 12:00 (noon) and $10 every hour until 2:00 pm. TOP TIP: Make sure to have your room key at all times. You need it for every other door and it's a little confusing to get around the hotel.

"Comfortable Feel"

4
Texas-Doc-Holiday, Houston, Texas 23/09/2019

Spent a night here at the weekend ahead of watching UT football. Hotel was busy - so no chance to check in a little early. Check-in fine and public rooms ok. It has a full time restaurant and bar (which we did not use- just bad timing). Our room was at back of hotel (room 314) so quiet. Also noticed that ground floor rooms had doors opening on to car-park - not interior corridor. Room fine - shower hot - bed comfortable and plenty of TV channels inc UT network.

"Great short stay"

5
Buenoman58, Gilroy, California 19/09/2019

Clean, comfortable rooms, nice amenities and exceedingly helpful and friendly staff. If you are mobility impaired, get a room close to the restaurant for the great free breakfast. The facilities are large and somewhat broken up.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest and sharing your review. We only wish you could have stayed longer, so come back soon for a longer stay!

"BW HAS A WINNER WITH AIDEN - Austin stay could not have been better"

5
Michael J, North Conway, New Hampshire 15/09/2019

WOW. We were in town for a live music crawl and this place IMMEDIATELY set the tone for the rest for the vacation. Fun, funky cool modern retro vibe with quick access to all the venues, dining and shopping we were looking for. We normally stay in Hilton or Marriott properties, but they all looked a little stuffy and this place just jumped right off the page as what we were looking for. Our room facing the garden courtyard & pool was totally quiet in spite of the hotels proximity to I-35. We enjoyed the pool, onsite Opel Divine's bar and grill and both the food was great and drinks were strong and well priced. The complementary breakfast is about as extensive and fresh as you will get in a chain hotel. We had planned on breakfasts out, but instead ate at the hotel daily due to the fine breakfast offerings. The hotel is very clean, very well staffed and maintained and we constantly saw employees landscaping, doing maintenance and cleaning the common areas. The room and beds were squeaky clean, had a microwave and fridge, coffee maker with CERAMIC MUGS, iron and ironing board. PAYA toiletries and hair drier. Lots of cable TV options, especially if you are a sports fan. The "Waylon & Willie" wallpaper was awesome! What really stood out is the hotels boutique focus towards adult guests who are in Austin for fun to do adult things. I would caution those travelling with children that this is not a hotel oriented towards kids and their needs. This was a MAJOR PLUS for us and the reason we will be back on our next journey to Austin.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying and sharing your review. We are so pleased that were happy and pleased with our vibe. We are happy when you are happy, and are here for you. Please come back soon, and stay often!

"Pleasant surprise"

5
Thomas R, Fair Oaks Ranch, United States 09/09/2019

From initially driving up to the hotel, checking in at the cool lobby with friendly desk lady, seeing the layout of the hotel, walking into the cool and clean "Austin-y" room, to checking out was very pleased. We were only there from around 11pm to gettting up and leaving the next morning so didn't get a chance to see allot of the hotel or enjoy the neat looking restaurant there but what we saw was 2 thumbs up. I would stay there again for sure! I am a Diamond Select member so have stayed in many other BW's and this was easily one of my favorites.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest, and for being an elite member. So glad you enjoyed our vibe, but you will need to stay longer next time. We want to be your home whenever you are in Austin!

"This is one of the best"

5
Rick S, Nashville, Tennessee 08/09/2019

What a wonderful hotel. It is pure Austintacious. It embodies the spirit and vibe of the live music capital of the world. The rooms are clean and well maintained the front desk staff are truly some of the best in the hotel industry. We will definitely stay here again.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thank you so much for being our guest and for your high praise. We are all about you and having you happy. We look forward to your return!

"Terrible experience"

2
Discover613954, Kennett Square, Pennsylvania 07/09/2019

Fix toilet or remove room from service! There should no reason why anyone would have to call the front desk to have them fix a toilet. The response time was good but the issue should have been resolved the very first time. It was a very bad experience and not what we expected

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thank you for being our guest. I apologize for the issue with your room; we will certainly address and correct the problem immediately. I do hope you will consider staying again.

"modern hotel, excellent location, comfy room"

5
thestallons, Indianapolis, Indiana 07/09/2019

My husband and I loved our stay in this hotel. After having to change our last-minute plans to Florida due to the Hurricane Dorian, Austin (and this hotel in general) was a perfect choice. The hotel itself has a modern feel, but also has everything you'd hope to find in terms of hospitality. We stayed in the king suite; we were very pleasantly surprised by the size of our room. The free breakfast is delicious (so many warm breakfast options, in addition to fresh fruit, cereals, and muffins). The rooms have modern decor and amenities, and are super-clean. The pool and jacuzzi area are so beautiful and relaxing; you absolutely must hit the pool at least once during your stay. Would totally book here again. Thank you for a wonderful experience!

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest and sharing your thorough review. We love making our guests happy, that's what we strive for every day. Hope are back very soon!

"Aiden in Austin"

5
138debrad, Jupiter 06/09/2019

Great room, staff, bedding, breakfast, value, and location. We will go again!! Nice pool area and quiet. We had to extend our stay due to bad Florida weather and the staff was very helpful. I'm sure we will return

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying and sharing your review; we appreciate you. Hope things were okay at home when you got back. We are looking forward to your return!

"Great location!"

4
User 04/09/2019

Great location right next to the freeway. Nice breakfast buffet and super friendly staff. Little bit of a mildew smell in our room and in the hallway. Had a small patch of mold on the bathroom wall corner.

"A Great Vibe In Austin"

4
friscocruiser, Frisco, Texas 04/09/2019

Stayed here at the Aiden for 1 night Labor Day weekend. was not sure what to expect given that I new this was an older property sough of the river. This turned out to be a great find and we will stay here again. We found this hotel because they allow pets. We have a small dachshund and this worked out great. The hotel has been totally refurbished some time in the near past. It now has a Texas music them to it. The room was very clean and updated, the bed very comfortable. The pool area was large and clean, and again had a nice vibe with different colored lights everywhere and hammocks byt the hot tub. The bar had plenty of tvs and there was a singer on guitar about to start as we were leaving. A definite find and cant wait to stay here again.

"Love love love"

5
User 03/09/2019

I hate to review so good as more people will keep it full! I found this Best Western sho much more than what I remembered BW to be. The staff was amazing, the rooms were excellent and the breakfast was awesome. I will be planning a few girlfriend weekend getaways here in the coming years. ! Already

"Labor Day weekend in Austin "

4
449amandaq, Irving, Texas 02/09/2019

Very clean and roomy place to stay! I will definitely be staying here again, the room, beds and bathroom were extremely clean. The only downfall was he shower head and the room could not be adjusted and the water in the tub took forever to drain. The advantages are lots of free parking and the free Buffett breakfast. I originally booked on Expedia but upon arriving they gave me the lower price for that day.

"vacation"

4
williewashington, San Antonio, Texas 01/09/2019

breakfast was good ,capociano machine in the lobby was great and the cleaning ladies for room 232 for all 4 days were great with all my wifes demands...room was very clean, all the lamps and in room items worked

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest; we appreciate your feedback, and happy when you are happy. Hope to see you back soon!

"Short notice"

5
Elden M, Corpus Christi, TX, United States 29/08/2019

My stay was not planned but it ended up being exceptional. The staff were very efficient & friendly. The onsite restaurant was extremely enjoyable with great food and staff also. At the time I was there (6:15 ish) there was not a large crowd. A great menu & beverage options...even gluten free items.

"Shout out to Chris, Beverly, and Jose - the MVPs at Aiden!!!"

5
User 28/08/2019

Wonderful service by Chris, Beverly, and Jose. They made our stay so convenient and were very kind to some elderly relatives who were with us. We'll definitely stay at the Aiden when we're in the area.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying, and for your kind words. Our staff is dedicated to providing an exceptional guest experience; we are happy when you are happy. Hope to see you back soon.

"Recommend"

5
Cathy G, Playas del Coco, Costa Rica 28/08/2019

Easy to find, easy access to bars and restaurants, rooms were very clean and renovated, quiet (even though there is freeway and construction near by), pool area is really nice and great breakfast as well as friendly staff.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying and sharing your feedback. We are happy it was such a pleasant experience, and hope we have become your "home" when you are in Austin. Come back soon!

"Reasonable with many amenities"

5
monicat745, Katy, Texas 26/08/2019

This Best Western had many amenities to make a comfortable stay. Also a short drive or Uber to the downtown area. Rooms were clean with comfortable beds and pillows. Breakfast included with hot food items. Front desk staff were very friendly and helpful.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying and sharing your feedback. Glad we were convenient to your activities in Austin. Our staff is very knowledgeable and helpful in getting you around Austin. Hope you are back soon.

"Great hotel"

5
trelleserick, Miami, Florida 25/08/2019

This was a great hotel. I had to check in last minute due to a cancellation of a previous hotel (pro tip: don't stay at The Guild hotels). The staff at Aiden was very friendly, welcoming, and helpful. The breakfast buffet had tons of selection. I would stay here again.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for selecting us when your other plans fell through. Hope w have become your go to hotel in Austin. We are always here for you!

"Aiden Austin - OK place to stay"

3
gtmike, New Jersey 22/08/2019

Nice hotel/location, friendly staff, excellent stock bar, good breakfast. Pool could have been a bit cleaner but nice. Worst part was due to renovations and repairs, we had hot water only one morning of our 4 nigth stay and one morning the room service came early, we were still in the room, and never came back, so had to call front desk for more towels which we couldn't use anyway due to no hot water

"Great Front Desk and Check In"

5
Kimberly3337777777, Austin, Texas 21/08/2019

Chris at front desk was amazing! Made us feel instantly welcome and looked after us!! Enjoyed the pool and surrounding garden, and the bed/pillows were very comfortable. Had a night cap in attached restaurant/bar.

"Cool spot right off i35"

5
User 20/08/2019

Centrally located around all the cool Austin spots, great breakfast, awesome interior design. Very cool espresso machine in the lobby. The rooms were designed nice and were very comfortable and clean. The restaurant was fine, limited on the menu but a great beer selection. If your looking for a family meal, this is probably not the restaurant for you, however if your looking for a light snack or a social meet up, the bar and grill is perfect. We took an uber out late and returned from our concert hammered... of course I lost my wallet and my girlfriend passed out in the hallway while I frantically raced down to the lobby to get a new key, the staff didnt bother her on the floor and let her get a nice nap in and in the morning they had my wallet waiting for me at the front desk for breakfast. Great people and super appreciated!!

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying with us. We appreciate your review, and are happy you were happy. Please come back soon, and stay often!

"Pool was not as nice as the pictures indicate."

2
christophericarey, Houston, Texas 18/08/2019

On Vacation with my family expecting a beautiful pool and Jacuzzi, but when we checked in and saw that the pool had a blue/greenish cloudy color to it we wanted to get a refund. And the Jacuzzi didn't even work. My wife was vary disappointed about that and wanted to leave.. but we stayed and still got into the pool with our kids. Kids didn't care about the color of the pool of course and didn't mind the Jacuzzi not working so they had fun. Everything else was fine. The rooms were nice and the breakfast was good, but the biggest thing we were looking forward to wasn't even working. I wouldn't recommend this place to anyone, it's like we got tricked with the pictures they posted online.. it looked nothing like what we expected. Me and my family will not be staying there ever again.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest and sharing your feedback. I am sorry our pool and hot tub were a disappointment, and I understand your frustration. We have finally gotten all the equipment replaced and repaired, so they both DO look like the pictures. Please reconsider a return visit.

"Stay Here...just do it"

5
dsande709095, Houston, Texas 18/08/2019

What a super cute hotel. Nice decor, clean rooms, attentive staff. Breakfast can get crowded but hey, it's free and it's hot! Rooms were nice and we stayed on the first floor so it could be noisy due to landscapers working, but the beds were comfy and A/C was cold! :) My BF and I agree we would stay here again the next time we are in Austin. Short 5 min drive to downtown and quick access to the highway. Perfect for what we needed.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest. Glad you like our vibe and amenities. We are always here for you; looking forward to your return.

"Good staff and good breakfest. Bad A/C, pool, and mattress"

3
User 15/08/2019

There are several attributes that are faulty in this hotel. One of them was the A/C. It was quite noisy, therefore every time I fell asleep, I would invariably wake up and have difficulty falling asleep again, even though I was very tired and sleepy. Another defective feature was the mattress. It was saggy and whenever I turned, it would groan under my weight. One more issue was the pool. It was very cloudy and semmed unfit for swimming. However, the staff were extremely nice and friendly and the breakfast was much more impressive than other same level hotels.

"Great place to sleep but not to swim."

4
jfruit2019, Baltimore, Maryland 13/08/2019

Everything about this hotel was great - except the pool. The hot tub and the pool were both disgusting. However, everything else seemed cared for. The beds were very comfortable, with mattresses that were in perfect condition. Breakfast was hot and tasty, with many choices to keep our family (with gluten and dairy allergies) happy and fed. I would return but I would not expect to swim or use the hot tub.

"Clean & fun updates"

5
alaniskz, Conroe, Texas 12/08/2019

The decor was definitely a fun Austin vibe. The price was great and it was still pretty close to downtown. The breakfast was good, the room was clean, the beds were comfortable and the staff was friendly.

"Nice place"

5
kingking10, Houston, Texas 12/08/2019

Very clean rooms, and good breakfast , the staff was really friendly, they will help you with things to do and place to visit. They even give us directions to the hotel, so if you want to take a trip with the family, you should check it out .

"Great place but not handicap friendly"

3
jlim0nes, Alvin, Texas 09/08/2019

We enjoyed our stay but had a hard time pushing the wheelchair across the parking lot just to get to the ramp. We then had to traverse back to the lobby area where we originally parked. The mobility access rooms did not have much room to freely move the wheelchair.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thank you so much for staying and sharing your feedback. We are always looking to make improvements, and appreciate your sharing. Hope you will stay again.

"Nice hotel just South of downtown Austin"

5
JodyO815, Frankfort, Illinois 08/08/2019

Aiden by Best Western was a nice, clean, cute hotel, just south of downtown Austin. The neighborhood is a little rundown, but a few blocks beyond is nice to check out! The people at check in were extremely nice and helpful. The room was clean and nicely decorated with a music theme. The elevators are strange to get to. You have to go "outside" to get on them. It appears that they renovated the hotel and found a way to make the elevators secure within the hotel. So...I appreciate the effort! I would definitely stay here again!

"Convenient Downtown Hotel"

5
adumindin, San Antonio, Texas 07/08/2019

It was right off the highway and close to a lot of great restaurants and diners in Austin. The seven-year-old loved the lobby and we enjoyed the hotel's design. Breakfast was great and the restaurant attached to the hotel was good. Overall a great stay and we look forward to our next stay!

"Very nice people"

4
User 29/07/2019

It's a little dated but everyone was very nice. I would say the restaurant needs a little help in that the wait staff was not that good and my burger bun was a bit burned. Breakfast was very good and fresh. Could use some wait staff there

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thank you so much for staying with us and sharing your feedback. Hope you have made us your "home" whenever you are in Austin.

"Super cool hotel"

5
elizabethjansen, Olympia, Washington 29/07/2019

This property is super convenient to everything and is decorated so cool!! It was very quiet at night and I slept very well on he comfortable bed. The pool is awesome and there is a hot/tub/ Hammock area in the shade that made it cool on a HOT day!

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for sharing your experience; we are happy that you were so pleased. Your feedback makes our day, hope you are back soon and often.

"This place is a wonderful night's sleep."

5
JLN373, Glenview, IL 27/07/2019

My husband and I stayed here in March for our 20th Anniversary. There was plenty of parking. Inside the hotel was clean and updated. The room was spotless and comfortable. The bathroom was nice. The bed and pillows were luscious! Best night's sleep ever. As hotels go, it was quiet, and the outside noise was negligible, especially considering we were right by I-35. My only complaint was when I called back to ask what kind of mattress they had, (this is the only mattress my husband and I have EVER agreed on) I was summarily dismissed with "Who knows, they're all different". I know that's not in the job description but the tone was very dismissive and curt.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest and sharing your experience. So happy you were happy. I apologize for the mattress response and appreciate you sharing. Hope you are back before your 21st anniversary!

"Wonderful experience"

5
User 25/07/2019

The staff was super friendly. We enjoyed the clean spacious rooms and access to the pool, hot tub and gym. The breakfast in the morning was awesome. If you are looking for a great place near congress this is it!

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thank you so much for staying. We appreciate your enthusiastic endorsement of our hotel. Do come back soon.

"While you still can!"

5
tmacaroon, Austin, Texas 25/07/2019

Extension of a business trip allowed me spend extra days @ Hotel Aiden. I require special services and the ENTIRE front of house staff wwntWent out of their way to exceed any expectations I may have had.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest and sharing your comments. We are all here for you, every day. Hope you are back soon.

"Nice surprise"

5
User 22/07/2019

I had not stayed in a Best Western-branded hotel in a long time. This was exceptional and I will definitely return. The pool was great. The location convenient. The room immaculate and the restaurant attached made the best margaritas I have ever tasted.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest. We are happy that you were surprised in a good way, and hope you are back soon!

"Close to everything"

5
User 21/07/2019

Family of 4; loved the pool, the location (close to all the areas we went), and the breakfast. Staff was excellent. Room was a bit on the smaller side, but clean and well maintained. Overall, good experience

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest. Our pool is great for guests; hope you all now consider us a vacation destination. Please come back soon!

"Very Nice Hotel"

4
jkidd2019, Brady, Texas 18/07/2019

This is a very nice hotel. The location is just right if your staying on the South side of Austin, however there is alot of construction going on in this area that makes it a challenge gitting to the hotel, but the staff and the hotel over all makes up for the construction challenge.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thank you so much for staying and sharing your feedback. Sounds like we were convenient for your activities. The highway construction will be completed by early fall, making it very much easier to get to us. Please come back soon and stay often!

"Love this place"

5
josepfernandez80, Fort Worth, Texas 16/07/2019

As soon as I walked into the hotel Sunday evening the front desk clerk greeted me and made me feel very welcome. She was very informative and very down to early with not just me but my family. Will definitely come back after this experience

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying and sharing your feedback. We are here to make you happy and comfortable, we are family! Hope you all will be back soon!

"Terrible Beware"

1
User 14/07/2019

Beware Beware Beware!!! Hotel is noisy next to a busy construction road. Rooms are basic and stink. The staff is incompetent when handling issues and does not seem to care about their guests!!! Such a disappointment!

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thank you for being our guest and sharing your feedback. So sorry you had some issues while here. Please call our front office manager to discuss your concerns. We appreciate your patience with the highway construction.

"Good rooms and facilities but location next to busy road "

3
fredrikc440, Malmo, Sweden 13/07/2019

The hotel is situated ten minutes by Uber (7-10 $) from the city center just next to the highway crossing the city. There are plenty of free parking spots just outside. The hotel is shaped as a “U” with a pool in the middle which is nice. The staff at the hotel is friendly. We got the choice if we wanted a room close to the pool or with a view to the city and choose room close to the pool. We had a room with two double beds which are of good size and clean. Room contains fridge but no microwave, safe or water heater. Breakfast is included in price and for being an American hotel it is good (below average if you are used to European breakfasts). You can have waffles, egg and bacon, fruit, sandwiches, juices etc. there is also a small gym and self laundry. The pool area is nice and calm and you do not hear the high way, a small oasis. All in all we liked the hotel. If you are disturbed by a high way close or wish to live in the city center this might or be for you.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thank you so much for being our guest and sharing your review.Glad you enjoyed our breakfast and pool; it is an oasis! We appreciate your patience while the highway construction is going on. It is anticipated to be complete by the end of summer. We hope to see you again!

"Weekend trip"

4
User 10/07/2019

Beautiful hotel. Very friendly. Recommended. Nice restaurant with live music. Staff was friendly. Food was good. Salmon dip was amazing. Prices are affordable. Pool needs a scrubbing to remove lime buildup, but room was clean.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying and sharing your feedback. We appreciate you so much! Hope you are back soon.

"Swanky, but..."

4
Wagner M, Spring 09/07/2019

This hotel was very different for a Best Western. The layout is a little weird and you have to go through a few locked doors/gates to access your room, but once in and you get the hang of it it's comfortable. The breakfast was good and the staff were nice. The biggest complaint is there is a ton of construction in front of the hotel (not their fault) and part of the parking lot was blocked because of it, making it very difficult to navigate around and park a larger vehicle. The bed is really hard- not my cup of tea but you'll like it if you like firm mattresses.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks for being our guest and sharing your feedback. We appreciate your patience during our exterior renovations and the highway construction. It will all be completed soon, so give us another try.

"Simply PERFECT!"

5
User 09/07/2019

From the moment you drive up and all through the check-in process, this place is top-notch! Friendly and inviting staff. Well-appointed and modern rooms (love the wallpaper!). Relaxing and beautiful pool area! The restaurant on-site, Opal Divines, has great food and drink! Loved this place both times I've stayed here! Will stay again!

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for your feedback; you are family now, and we hope you bring all your family to enjoy. We want to be your home in Austin. See you soon!

"Good value, excellent breakfast!"

4
User 09/07/2019

Enjoyed our room and its amenities, comfy bed. Breakfast was fantastic with burritos, pastries, cereal, and other standard continental items. Big buffet and everything tasted fresh. Would stay again with its price and what we got.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thank you so much for staying and sharing your feedback. We are always here for you and always working to make everything better. Come back soon!

"Austin Getaway"

5
bnell319, Corpus Christi, Texas 08/07/2019

I loved loved loved this hotel. It was convenient and super posh. Lobby was beautiful. The pictures are exactly what the hotel looks like. I was disappointed that the hot tub was out of service on our stay. The pool area was amazing. Staff was phenomenal. Super helpful and knowledgeable. I loved our stay. We will definitely be coming back!! Thanks Aiden Hotel for leaving an impression.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for sharing your review; we so appreciate your feedback. Our hot tub is back in service, apologize for the inconvenience. We are looking forward to your return!

"Recently remodeled"

5
Michael Roy K, Lake Wales 04/07/2019

We were given a pool view room that looked out to the central area where the pool was located. We were surprised how quiet our room was especially since it was on the frontage road for I35. The breakfast options were plentiful but were very strict on their closing time. The staff was very friendly. The design of the hotel was interesting going from our room to the lobby and breakfast.

"Husband birthday get away"

1
julia v, Arlington, Texas 03/07/2019

I booked it because they had a hot tub but it was indeed no opened and the front desk acted as if they didnt know, water was green and it had caution tape around it. Then they put me on the 3rd floor and the day I ck in the elevators where not working. The hot breakfast wasn't good at all. The place looks old and under construction. The front dest at ck in just had no smile or even acknowledgement what so ever but Joseph did help out.

"It was ok."

3
gloriamF6841XR, Corsicana, United States 03/07/2019

The visit was fine. I booked us there because they had breakfast. The people working at the hotel were awesome, especially Larry. He was so nice. Breakfast was great. My only complaint is the room was really small and the bathroom was really, really small. That is all.

"Great find in Austin"

5
Birchpl, Manasquan, New Jersey 03/07/2019

We really enjoyed our stay here, the only downside was a lot of construction on the access road, but we quickly found the back way in and had no issues. Free breakfast was terrific, lots of good choices and much better than you find at most places. Accomodations were comfortable, I wish we stayed more than a day and had time for the pool/hot tub because they looked nice.

"Aiden at Best Western - Austin, TX"

5
Sunshine22250278108, Houston, Texas 01/07/2019

Aiden is a cozy place to stay with your family. The rooms are clean and it comes with a microwave, fridge, and Keurig coffeemaker. The daily breakfast is absolutely filling with a lot of selections. The hotel also has room service and the hotel is situated near Congress Ave, so it's a short drive to the restaurants and social areas. The staff are pleasant and very helpful. They are easy to talk to and always willing to help. The hotel is also family and pet friendly.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest and sharing your review. So happy you enjoyed our amenities and location. Our staff is dedicated to providing exceptional service; please let us be your home when you are in Austin. See you again soon?

"Much to be desired"

2
EM0328, Las Vegas, Nevada 28/06/2019

If it wasn't for the bar and a couple front desk employees (Wale & Amanda) I would have given this hotel 0 stars. The rooms have a bit of a mildew smell, but overall clean and maintained. This is overlooked by the poor hospitality we received from management. Do not bring any issues you encounter during your stay to the attention of management. The front desk manager Trishell is unprofessional, confrontational, and tried to bully me after I requested a manager contact above her. The GM Debbie brushed off my complaint regarding my issues with Trishell, and other issues during my stay. If you can avoid this property, I would.

"Easy access to 35 and convenient to the airport"

5
User 26/06/2019

This is a small, well run and nicely appointed hotel. I have stayed their twice already and have had excellent experience both times. Will definitely stay there again. The staff is well trained and very accommodating. Nicely done complimentary breakfast each morning in the adjoining restaurant and the pool area is beautiful and relaxing. Its in the middle of the hotel, so no road noise to intrude on your relaxation time.

"Doesn't disappoint "

4
msaucedo73, Houston, Texas 25/06/2019

Gave it a 4 star because the room smelled a bit muggy but housekeeping Came in to spray air freshener. The front desk clerks are always welcoming , friendly and very informative about the area! The plus is the breakfast bar!! The area is always clean and the staff always refills without you chasing them around . The only downside is the little bit of construction happening in the side road and the jump on the price after best western decided to add the name ‘aiden' . Overall, great location to avoid traffic , staff and the breakfast. Thank you -will book again

"Great hotel"

5
User 24/06/2019

Loved everything about this hotel: large hot free breakfast every morning, super clean rooms, friendly staff, beautiful pool, nice restaurant/ bar attached to hotel, beautiful grounds. I definitely recommend this hotel!

"Unusual"

4
pennysuevt1, Oklahoma City, Oklahoma 22/06/2019

Modern hotel. Check in area is spacious and well appointed with beautiful chairs and seating areas. Different layout then most of their other properties. The pool is surrounded by the hotel. It has a nice green space area.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying and sharing your feedback. So happy your stay was comfortable and restful. Our oasis is always here for you; come back soon!

"Love This Place"

5
O1291HZchristines, Auburn, United States 19/06/2019

First, the breakfast buffet is excellent. It includes a variety of hot items, cold, and healthy options. The facility was clean. The room was clean. The staff for more than helpful, patient, and very pleasant.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest and sharing your experience. We are so happy you are happy! We are always here for you, and I hope we have become your go-to place when you are in Austin!

"Surprised by this unique property"

5
Go15212648426, Dallas, Texas 19/06/2019

A well kept secret nestled in serene landscaping among Interstate construction BUT never heard it. This is a modern yet nostalgic property. Nearest to Downtown yet not. 2 miles from 6th Street. Nice pool and fitness center. GO!

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Wow! You have made our day with your feedback! Aiden by Best Western is a new lifestyle/boutique and we are the first in North America! Tell all your friends, and do become part of our family of regular guests. Hope you are back soon!

"Great position"

5
David C, Ormskirk, United Kingdom 19/06/2019

This was a much nicer hotel than the ones we looked at in the city. Free parking was a big plus and an Uber was only about 8 dollars to the city highlights. Great staff and a calm pool area to relax after a hard day's sight seeing.

"Clean, reasonable and used lift to get to 6th st."

5
52tarar, Houston, Texas 18/06/2019

I've stay at this hotel ince a year for the past 5 year's. It's always clean and reasonable. Pool may need alittle cleaning but the breakfast bar makes up for the little imperfections that the hotel has. There is NO HOTEL that's perfect.... Enjoy my stay every YEAR!

"A-M-A-Z-I-N-G"

5
User 10/06/2019

They whole experience was more than just awesome. Smell and looks clean. The pictures are not doing justice to how it looks in the reality. Amazing customer service, hot buffet for breakfast, big pool, pretty decoration. I was just amaze with how lucky I was with my choice

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thank you so much for your enthusiastic comments; we live and strive for such feedback from our customers. We are always here for you, and hope you are back soon!

"Great South Austin hotel!"

5
kansasmom1971, Augusta, Kansas 08/06/2019

What a nice place! Super friendly people, extremely clean rooms, great breakfast! The bar and restaurant attached to the hotel is really great, too. How nice to be able to enjoy a cocktail (or 2 or 3) and walk back to our room.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest; we appreciate your feedback. Happy to hear you felt well taken care of and relaxed. Please let us be your Austin "home".

"Quick trip"

5
User 05/06/2019

We had to do a quick overnight trip to Austin and the location was great. Service and room very nice. Even with the remodeling and name change it was a good choice We would stay there agai. Easy off and on I 35 in Austin.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest and sharing your feedback. We are delighted to hear you will be staying again; come back soon, and stay often!

"great place"

5
frankcJ2079HS, Garland 03/06/2019

Staff was super friendly. Parking was convenient to rooms. Staff was very attentive to all of our needs. Breakfast was delicious. The hotel was convenient to all of the downtown and campus events. This was the second time we stay at this place and will do so again.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for being our guest and sharing your review. That you are a returning guest is much appreciated; we want to be your home away from home in Austin. Come back soon and often!

"Fun Place to Stay"

4
kathyRockwall, rockwall 02/06/2019

We enjoyed our stay here a lot. It is an older property but has been updated and looks really nice. The location is very convenient to the most visited Austin attractions. The attached restaurant is a bonus and we had a light dinner there before going out. The next morning we ate the complimentary breakfast buffet. It was delicious and lots of variety. The pool area is large and very pretty. Our room was upgraded to a suite and very spacious and comfortable. Over all, a really nice place.

Debbie S, General Manager at Aiden by Best Western @ Austin City Hotel, responded to this review
Thanks so much for staying with us; hope it is the first of many visits. Our location is perfect for easy access to Austin's iconic destinations. We are looking forward to your return!

"Good value hotel with some quirks"

4
User 02/06/2019

This hotel is a comfortable place to stay a few nights in Austin with a few quirks: The hotel layout is pretty weird and it can be confusing to navigate sometimes. It's also an older style of hotel/motel where some of the rooms open to the outside and depending on where you're staying and who's staying in the rooms around you, can get pretty noisy. That being said, the rooms are very nice and well-taken care of. The free breakfast is pretty good and the restaurant/bar attached to the hotel is a fun place to hang out. There's road construction out front right now, but otherwise this hotel is located in a perfect place to get out around south/central Austin with easy access to downtown, East Austin, South Congress, etc. We stay here often when going to events downtown.

"Bargain"

4
Trip24510293514, Austin, Texas 02/06/2019

Clean, secure. Construction going on so entry and parking were effected. Staff was friendly and helpful. Problem with keys not working. Had to have several made. Room was comfortable. Room service menu was not up o date

"Beds and pillows that rival the five star hotels."

5
joetennis619, San Diego, California 30/05/2019

First off, Mylena, who works at the front desk, was amazing! She went above and beyond to get our needs met and always did it with a smile, even when things were challenging. Second, the beds and pillows were as comfortable as the W Hotel. Details, not so much. The workout room had a rowing machine, and elliptical, free weights, a treadmill, and a mediocre universal machine. They also provide towels and water. It also has two air-conditioning units and mirrors on all the walls. The breakfast buffet is quite good. The typical assortment of scrambled eggs, bacon and sausage, oatmeal, cereal, juice, coffee, etc. The location is a bit of a hike to downtown. It's located along the 35 freeway which has a tremendous amount of construction going on. A $13-$15 Lyft ride. Overall, it was a very pleasant stay And we definitely will be back. Again, thank you in my lineu and we definitely will be back. Again, thank you Mylena. By the way, I am a top review were on a trip advisor with over 45,000 readers. I will definitely be mentioning my stay at the Best Western Austin City Hotel.

"We will stay here again!!!"

5
Navigator38372277362, Madison, Mississippi 29/05/2019

We loved staying here! The staff was so helpful and friendly and the hotel was quaint! Our room was very nice and clean. There wasn't a downside to this stay! So close to local attractions and downtown. This is the Perfect spot and we can't wait to return!!

"Graduation visit"

4
Mountainman827, Custer, South Dakota 26/05/2019

Nice quiet hotel with very comfortable bed and room. Good choices at free breakfast. Helpful staff. Even though it's 3 miles from downtown it usually took 15 minutes on the interstate which is always busy.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying with us over graduation. We appreciate your 4 out of 5 rating, and hope we can be your place of choice to stay in Austin. Hope we see you soon!

"After Easter, Excellent stay, Cool history, recommended. W/Maltese sisters, too!"

5
tawsr, Louisiana 26/05/2019

South Texas tour was out-of-orbit for us, but I was familiar w/ATX (road construction) & the Austin City Hotel is in the middle of a ramp/interstate intersection/ construction site), good thing I called the front desk for the approach (last minute, sharp turn, unexpected), I believe, and after Easter. Very private, upscale guest, I helped neighbor-travelers (random acts of kindness), high security, (weed friendly), Restaurant, Opal Divine, made it a complete party. Keep partying, TripAdvisor asked for a rewrite.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest and sharing your review. We appreciate your feedback and the 5 out of 5 rating. We are looking forward to your return visit.

"Nice stay "

4
Aimeeon, Enniscorthy, Ireland 26/05/2019

The hotel and rooms were very nice and breakfast was very good too. We had quite a long walk to get to our room from the reception and found it hard to find, a staff member we met on the way was very helpful and showed us where to go! Location is on the outskirts of Austin but was only a short Uber ride into the city centre!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying with us. We appreciate your feedback; glad you were comfortable and well attended to by staff. We want you happy and are always here for you. Hope you are back soon!

"Bachelor Party Stay in Austin"

5
User 23/05/2019

I stayed here with 11 of my friends (in 6 different rooms) & our experience was great! Everyone enjoyed the breakfast, the pool & hot tub area was a perfect spot to meet up before we went out everyday, the bar/restaurant on site was nice, & the staff was very helpful. We spent a lot of our time out downtown on 6th Street & East 6th, but getting to/from the hotel with Ubers was close/cheap enough. Would definitely stay here again!

"Great staff, great value, close to downtown"

4
User 20/05/2019

I really like this hotel. Friendly staff, great value for the price, clean rooms, convenient location if you don't mind taking Uber/Lyft or taxis. it's not fancy, but it's got it's own kind of charm - more like an old fashioned, well-maintained roadside motel than a luxury hotel. I feel very comfortable there, and always enjoy my visits. Note: Explore to find the best route to your room! It's a bit circuitous. There are rooms with indoor hallways (any with a King bed), and those with outdoor access, but still facing the pool (two doubles). It can get a little noisy when there are people hanging by the pool - last time I was there there were teen sports teams, and other business travelers, but I like the sound of people talking and it quiets down during sleep hours.

"Best Western Plus Austin City"

4
User 20/05/2019

Location was great, near the hub of the music venues, decor is nice, exterior and interior were inviting and fun. The breakfast, as in quality and options could have been a little better for the price point but overall worth the money I paid.

"Great Best Western"

5
User 14/05/2019

This is a very good Best Western. The location is great for those going downtown or South Austin (in spite of the constant road construction - that's Austin for you). They have rooms that open both outside or inside and there's a great pool area.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest.Glad we were convenient to your activities, and that you appreciated our amenities. Please know we are always here for you, and hope you are back soon.

"Austin City Best Western Review"

4
User 14/05/2019

Joseph, the guest services man, was excellent and helped set a great tone for being nervous about staying at this hotel (due to not using Best Western in a long time; we used this location due to it being close to where we needed to go early next morning). The room we stayed in was beautiful and clean. Beds comfortable. We just heard freeway noise during the night (our room was facing the freeway - get an interior room). Security was great.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest and for sharing your experience. So happy you were well taken care of; we want to be your go-to hotel when you are in Austin. Hope you are back soon.

"Awesome front desk guy!"

5
User 13/05/2019

I called around 9 about water and next thing i know the front desk guy Brought me bottled water all the way to my room at night! So nice! And the breakfast was great as well as the fitness center. I will be back!

"Great place to stay"

4
User 08/05/2019

This hotel was very clean. They took my request for a room away from others into consideration and made it happen. Only downfall is that there is highway construction right in front of the hotel at the moment. Other than that, no complaints!

"clean and good location"

5
baytownfun, Baytown, Texas 07/05/2019

Our room was very clean, food was good, friendly people at front desk. It was easy to get to and go to the downtown area. It had been upgraded. Our room location was very quiet. Maid service was very good.

"Nice budget hoteliers"

4
225tedk, Richmond, Canada 07/05/2019

Great location and everything you needed starting from pool hot tub to wonderful breakfast speedy check in and out front desk staff were pleasant only negative was they should have cleaned the pool more often I used the cleaning equipment to get rid of some leaves floating on the pool

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and sharing your review. Sounds like you were comfortable and pleased with our amenities. I do hope you will stay again next time you are in Austin. We want to be your Austin home!

"TSEU Executive Board Meeting"

5
grlogan2017, Cypress, Texas 05/05/2019

Every time I stay at this hotel I have always had a great experience. The staff is always friendly and I always feel comfortable. The rooms are always nice and clean. The price is always right. To clarify when I usually stay it is for this particular meeting or entity. Please continue to provide excellent customer service and always offer the best rate because of the number of people who stay at the hotel. As always great hotel experience.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being part of our family of regular guests. Glad you were comfortable and well taken care of; we are here for you! See you soon!

"Great Hotel"

5
Navigator39321395404, Las Vegas, Nevada 01/05/2019

Loved the hotel and amenities. Would definitely stay here again. I felt comfortable in the room, at breakfast time and in the lobby. The pool looked amazing, but did not get a chance to use it. The only downside was the Austin traffic and construction near the hotel.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest and sharing your review. We are so pleased you were happy and comfortable; we want everyone's experience to be exceptional. Please let us be your Austin "home" when you are here. Hope to see you soon.

"An Austin Bargain"

4
highdesertbadger, Bend, Oregon 01/05/2019

Hotel prices in Austin can be very very high. When I booked our room here the price was quite a bit below what other nearby properties were charging. Therefore I was concerned that maybe there was some issue with this hotel. But, I was pleasantly surprised by the hotel and our room. Parking was easy although the roads in this area seemed to be busy during our entire stay. The room was clean and everything worked just fine. We had a room on the inner courtyard near the pool and that could be a noise issue depending on who the guests are. It was not an issue during our stay. The complimentary breakfast was fine as well. I like the rate we paid and would consider another stay here in the future should the chance occur.

"Just okay."

4
User 01/05/2019

The room was okay, property was very nice, breakfast was the best we've had. the pool area was great place to chill, but, the pool it self was a huge disappoint, water was cold and green with birds using it as a big bird bath.

"super stay in Austin"

5
southernbelle007, Lafayette, Louisiana 30/04/2019

You will have a great breakfast and clean nice room. The staff are friendly and helpful. The location is right off 71 and I 35. The hotel is pet friendly, and there is a grassy area across the oneway street by the Tiger Mart. We had a ground floor room at the back of the property. Opal Divine's restaurant is adjacent to the hotel.

"First visit to Austin."

4
Getaway21803344091, Calgary, Canada 28/04/2019

Older hotel that has been upgraded and is well kept. Staff was very friendly and helpful. Enjoyed the pool, hot tub and work out center. Breakfast was included which was appreciated. Very thoughtful for the front end staff to upgrade our room at no extra charge. Thank you.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us. We appreciate your feedback, and hope that this was the first of many stays at our hotel. See you soon?

"Friendly staff, good selection of breakfast options"

4
Pete R, Munich, Germany 26/04/2019

Friendly and clean, has a nice inner courtyard with pool and relaxation area that reduces noise from the neighboring expressway significantly. There are a good selection of breakfast items, including fresh berries and breakfast snack bars on top of the usual Best Western choices. Pricing can be a bit high during events. Unfortunately the state legislature was meeting during my stay, which resulted in significantly higher rates than neighboring weeks.

"First impressions count...."

2
claireser, Leeds, United Kingdom 25/04/2019

Firstly the hotel ones not give clear directions (does not say which exit to come off) on tripadvisor or website on their address section. Secondly upon arriving at the hotel about 1pm after a 200 mile drive. I had requested an early check-in which I know can not be guaranteed but upon walking into reception it was evidently clear that your main receptionist really did not want to assist us and was glaring at me. She said the room was not going to be ready for another hour (given the emptiness of the hotel I really do not believe this to be true) and the other girl who was next to her was just interested in eating her snack. I said we would sit round the pool til it was ready, she said nothing. When we got to the pool we couldn't gain access as you needed a card. When I went back to reception she said we weren't allowed around the pool until we were guests and her and her compadre starting laughing as I walked off. So basically the hotel expects guests to sit around in reception until reception decides you can have your room. In the end I had to pay money to get on my English WiFi ( as no doubt I couldn't have WiFi access either until I was an official guest and to be honest by this stage I didn't dare ask) I have travelled extensively around the world and have really never felt the need to complain about a receptionist but first impression is key. She never smiled at us or greeted us once in passing during our three night stay whereby all the other three hotels in various places in Texas could not have been more different with helpful and cheery staff. Therefore I would not recommend this hotel - I do not know why lonely planet recommend it in its guidebook and I will be complaining direct to the Wyndham Group for lack of service and customer care.

"Great Location"

5
Nicolas D, San Antonio, Texas 24/04/2019

Was comfortable and great location. great value. The breakfast was very good with great variety of options. The room was clean and quiet. The location is good, it is near consgress av and downtown. Best value.

"Potential Not Captured"

3
HoxInSox, San Antonio, Texas 22/04/2019

This property has potential in the nice courtyard and the on property restaurant. The facility needs maintenance attention throughout, restaurant cleaning, and breakfast quality management. The courtyard pool area was really nice.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest and sharing your feedback. We are dedicated to striving for perfection, and our customers' perspective is always appreciated. Do hope you will stay again.

"High-end feel on a budget"

5
User 21/04/2019

The hotel gives a really high end feel. It's beautifully decorated, and the pool area is really fun. We didn't use the pool, but our room overlooked it, and we were able to forget we were on a highway in a city! Super fun hotel, close to SoCo district, friendly and knowledgeable staff. Even the included breakfast was delicious!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review. So happy you enjoyed our vibe and amenities, and hope we are now your "home" in Austin. See you soon?

"Very good location and room, mixed feelings"

4
coloradocowgirl2016, Mancos, Colorado 17/04/2019

The Omni is a very good location near the capital and downtown area. Lots of restaurants and music nearby and the trail along the river is close too. It was a hassle to get into the hotel with all the one-way streets, parking garage and traffic. The parking is pricey even if you park yourself and the room is pretty expensive too but Austin is not cheap. No included breakfast but Voodoo Donuts is nearby! The room was classy and comfortable.

"Nice Room"

5
Darrell D, Pearland, United States 16/04/2019

This was for a business trip were i had to travel to downtown Austin each morning. The hotel is close enough to downtown that I did not have to sit in traffic very long. The room was very clean.......

"great staff, clean room"

5
iluvtravel66, Cleveland, Ohio 15/04/2019

The front desk staff was very welcoming, they were personable, made you feel right at home as well as giving you helpful recommendations for the area, rooms were very clean, nice breakfast. I would stay here again.

"convenient but nothing special"

3
User 11/04/2019

very convenient location to 35, South Congress and my son. rooms are clean but small, decor in room and throughout hotel is ugly. breakfast food is okay but atmosphere in the attached diner is terrible. This was a disappointment because I've always enjoyed Best Western.

"Stock show visit"

3
amber w, San Antonio, Texas 11/04/2019

We were in town for Rodeo Austin, stayed 1 night, we were in and out. Nice breakfast. Nice coffee/hot chocolate anytime bar. Room was good. Bed was comfy. Shower was good. Staff was friendly. The hotel is located in the not best part of town.

"Clean and tidy"

3
User 09/04/2019

We arrived at the hotel at 5:30pm to check in to our room and we were advised that our room was not ready despite being nearly 3 hours after the scheduled check in time. We were understanding and the gentleman at the front was very apologetic. We were told it wouldn't be long and to wait in the foyer until the room was ready. Soon after 30 minutes had passed and we hadn't had any further update. After speaking to the same gentleman he informed me it still wasn't ready but another 15 minutes and we would be fine to enter. We were provided a coupon for a free entree for the restaraunt next door as a result of the delay. Another 15 minutes passed and still nothing, after heading to reception again we were told the room is nearly done and was presented with our room check in keys and told we would be right to head in at at 6:50pm. We arrived at the room at 6:50pm to find the room still in the cleaning process, we waited another 10 minutes before heading back down to reception again. Finally we were given an upgrade and were provided access to another room. This room was quite nice, spacious, clean and ticked all the boxes that guest look for in a hotel. The downfall of our experience was that we didn't get into our room until 7:15pm which was over four hours after check in was opened. We saw other guests upgraded before us and the disappointing part for us was that we were told wrong information on multiple occasions. A lesson for the future is so be upfront with guests and if there is going to be a 4 hour delay, try and offer more then just an entree to apologise.

"Super secure and clean!"

5
NorthStar15741794757, Hidalgo, Texas 05/04/2019

Excellent Hotel, super clean and super secure. Amazing pool and having a bar in the hotel is always a plus. The only con that I can think of was, that the bed was really hard. Pillows we're comfortable but the bed was way too stiff.

"Great Value in SoCo"

4
User 04/04/2019

Stayed here over the weekend with my wife for a concert. Good location just off 35 and straight shot down Oltorff to backdoor the airport. We had debated on a car or Uber and turns out rental was best. Drive was about 6 to 10 minutes to shopping on South Congress and another 5 to get downtown. Grocery stores, pharmacies, shopping and restaurants are all close. The hotel and room was very clean. Everything is a little smaller and darker than what shows on the hotel's website, but it was overcast during most of our trip. The room was Immaculate and provisions were the usual but good quality. The king size bed and pillows were soooo comfortable. Although just off 35, did not hear much traffic. We did not eat dinner at the attached restaurant, but complimentary standard breakfast was fresh and hot (except for the cold foods). It seemed to be pretty cool with live music and a fully stocked bar. Staff was friendly and accommodating. Starbucks is about a block away and the hotel backs up to residential areas which were nice to walk. It was too cold to swim, but the pool area was nice and stocked. The gym was nice quality and the hotel has a funky layout with a Southwestern decor. Only downsides i noticed were some of the jets in the hot tub didn't work and the access turning left from Oltorff onto the hotel street was challenging sometimes. For the value, would stay again, especially versus pricier mid tier hotels downtown.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and for your thorough review. We appreciate your feedback. Hope you will be back soon, and stay often.

"Austin secret"

5
Michael B, United States 02/04/2019

Great location and a fun place to stay at. Looking forward to our next visit. This was our third time at this hotel. Unfortunately the review require over 200 characters. Why, I don't know, third base and that my review.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing your feedback. We appreciate your loyalty, and sense of humor. We are looking forward to your return!

"Nice amenities"

5
Curiosity11240863811, Houston, Texas 29/03/2019

Free breakfast, pool, hot tub, and gym! I'll definitely recommend this hotel to anyone visiting austin. Its very close to downtown and parks in the area. Very clean hotel and rooms. This will be my go to hotel for austin trips from now on.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks for sharing your feedback. Being your go to hotel in Austin is music to our ears! Welcome to the family! See you soon.

"Nice but a bit noisy."

4
D0149, Anaheim, California 29/03/2019

The hotel was in a convenient location to drive into central Austin or to Congress Ave. where there are lots of trendy restaurants and stores. The room was clean and the staff was very nice. The complimentary breakfast was very good for a continental type and the staff working the breakfast were very attentive and helpful. My only issue is that we got a room in back of the hotel. A big garbage truck came to pick up the trash at 5:45 a.m. and made plenty of noise. Also the staff must have been pushing their carts around in the back area to get things ready for the day and that made plenty of noise too. However, I was already awake from the garbage truck so maybe that was why I could hear the carts so clearly. If you book a room there, I would not take a room in the back area. I'm sure it's probably a lot less noisy in other parts of the hotel.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying with us; we appreciate your thorough review. For future stays, reserve a room with two doubles or one king as those rooms have interior entrances. Hope you are back soon.

"Don't expect any smiles"

3
848bethn, Farmington Hills, Michigan 27/03/2019

This hotel is in a great location. We arrived a little early and were allowed early check-in. Jose was working that day, but sadly we never saw him again. He was the only one who even showed interest in us being in front of him. Hotel was very clean, pool area was cute. Again, even the housekeeping staff didn't say “good morning”. The vibe in hotel was “cool”, but the restaurant had a complete other feel, dark and heavy - they just don't go together. The breakfast every day was pretty good.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying with us and sharing your feedback. I apologize for the staff's lack of warmth and welcome. Management does share feedback with staff and your comments will be a "teaching moment". I do hope you would consider staying again.

"Great value for Austin"

4
Passenger67801081304, Sachse, Texas 26/03/2019

Close to downtown without the steep price for downtown hotels. Restaurant attached to hotel was good and convenient. Small rooms but clean and comfortable. Pool area was really pretty but we didn't have time to use it.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying with us. We appreciate your feedback, but you do have to come back to enjoy our oasis of a pool. It is a great place to relax and rest. Hope to see you soon!

"Amazing aniversary weekend"

5
Meander05808610853, Houston, Texas 25/03/2019

For only 2 days it was an amazing stay amd service! Will come again to this hotel on our next visit to Austin TX. Our 5th aniversary and we went with our 3 year old son, everything is close by so that was a plus!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and for selecting us to share your anniversary with! Come stay with us anytime; just don't wait for the 10th anniversary!

"Nkce, convenient hotel."

4
Davigeta, Saint Louis, Missouri 25/03/2019

A well-located property, just south of the Colorado River and downtown area. Service was very good. The rooms were nice. The breakfast that is included is very good, especially the tortillas and burritos available. We had an outside room, and you could hear a lot of what was going on outside (but no noise from adjacent rooms). On the whole, a nice place.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest. We appreciate your feedback and hope you are back soon. Next time reserve a room on an interior hallway.

"Convenient, price friendly & close to downtown"

5
promanzo, Wall Township, New Jersey 19/03/2019

This place has a retro vibe, 24/7 cappuccino machine in lobby, an attached bar/restaurant serving up a great, INCLUDED breakfast and clean, quiet rooms. Not a typical hotel set up as this was probably a renovated motel but it's a 5 min. Uber ride to 6th street and less to Congress. It would be great if the B cycles or Jump cycles had a spot close by so you didn't have to Uber. The lobby reception people were always very helpful and checkout was a quick dial on the phone. I was here during SXSW so it was good to get out of the madness! Would return!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us and for your thorough review. So glad you found us as a positive option during SXSW. Hope you are back before next March!

"Clean convenient but tiny room"

3
Jane M, Burlington, Massachusetts 19/03/2019

Location is good, coffee in room with fridge and microwave. Room was clean as was the rest of the hotel and it was nice to have the option of a hot buffet breakfast. But our room was tiny, so small that every time you went to use the bathroom the cantilevered doors to the bathroom area got in your way. We were only staying one night but if we had been staying any longer it would have been really claustrophobic. This may just have been our room , maybe others can comment.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and sharing your feedback. For future stays reserve a room with two full size beds or one king bed. We do have a variety of room types, and I am sure you will be happy with your selection. Hope to see you soon!

"Best Little Hotel in Austin"

5
User 19/03/2019

This is A real hidden gem. It's Close to South Congress and Expressways. And even the Airport. The staff is Friendly. The hotel is Clean and Affordable. the facility is Family friendly, pet friendly. It is decorated in a kind of retro hip way. The rooms and common area are clean and pretty. Fun pool and lots of parking. There is a work out room. Lots of computers to use. And even a 24 hour coffee service in the lobby.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest, and for your feedback. It's an honor to be a hidden gem; we are always striving to be memorable and exceptional. We are always here for you and want you to be happy. Hope can stay soon and often!

"Great hotel for great price"

5
Traveler61537302938, San Antonio, Texas 18/03/2019

My family and I wanted a quick weekend getaway and this hotel was perfect. The King suite was great for my boyfriend and I and our 2 kids that were with us. Breakfast was great with a lot of variety and the front desk staff was exceptional.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us. So glad we met your needs and exceeded your expectations. We are hoping to be your home in Austin every time you are here!

"Good hotel for business. My almost time I was out visiting Austin city. Impressed about the Texas Capitol"

3
93tartaa, Vorarlberg, Austria 16/03/2019

Hotel situated in a easy area accessible from the highway directly or from the accessory streets. Near to Allen boots store, a place to be visited when there. I enjoyed the service from the restaurant attached to hotel. Driving to town I used the electric bicycle, accessed with Uber app. Gym in the hotel intensely utilized. A place to return.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest. Glad we were convenient for your activities. We are looking forward to your return, hope it's soon!

"Nice Hotel"

4
CindyOwens34, Oregon, Wisconsin 13/03/2019

We Enjoyed our stay here. There was a pretty outdoor pool/hot tub area. The room was clean and comfortable. Nice bar/restaurant attached. Arrived early and was allowed to check in early which was nice.

"Renovated and new"

4
susiesnoflake, Burnsville, Minnesota 11/03/2019

We enjoyed our stay - Hotel is centrally located and close to So. Congress. But a Lyft ride into downtown. The restaurant connected is great! Front desk was helpful and the mini happy hour treats were good!

"Great stay for a great price"

5
Nancy S, Denver, Colorado 10/03/2019

This was such a positive experience. Hotels are expensive in Austin particularly during SXSW. We stayed 2 mi from down town, got a much better rate and the experience was excellent. Very easy access to everything. Staff was amazing. Quiet, comfortable, clean. Would stay here again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest, and sharing your feedback. So glad everything worked, that you found it exceptional. You have made our day, come back soon!

"Great stay and location "

5
YankeeOne, Denver, Colorado 05/03/2019

Had read the reviews prior to booking this for our 3 day stay in Austin. I was not disappointed after our stay. Easy location off of I-35 and close to downtown Austin. It's a nightmare driving around Austin so we used Uber several times. About a $7 to $8 fare. Facilities were clean and in great condition. All of the personnel that we talked with were extremely nice. Excellent breakfast came with our room. Evenings were quiet. Great value compared to hotels that are closer to downtown. Definitely would recommend!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for sharing your experience; we appreciate your enthusiastic recommendation. Hope you will be back soon, and stay often!

"Awesome"

5
Linda M, Keller 04/03/2019

Everything about our one-night stay was superb. The breakfast was second only to the Best Western in Chinatown, NYC. (We also had an outstanding breakfast at a Best Western in Washington, DC.) We had a king room, the bed/pillows were very comfortable. Everything was clean and everything worked perfectly. Our room was on the I-35 side but we did not hear any traffic noise - AT ALL. It was very quiet. We are rewards members and will continue to stay at a Best Western whenever possible.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying, and for your loyalty to Best Western. We appreciate your high praise, which only serves us to work harder. Hope you can stay again soon, but longer!

"Thank you!"

5
F4203VFelenam, San Antonio, United States 02/03/2019

We stayed at the best western Austin City Hotel because of the Austin Marathon. The hotel is in a nice location of the highway and it was close to the race route and the staff was helpful and accommodating with our schedule. I would stay here again! Thank you.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest; glad we were convenient and you were well attended to. Hope you are back for next year's marathon! We are here for you!

"Very Poor Signage at Entrance."

4
Leighf2525, Newmarket, Canada 27/02/2019

We stayed at this hotel for three nights. The room was clean, but the bathroom, very small. The mattress was very old and uncomfortable. I had trouble sleeping. There was a lot of variety at breakfast, and a lot of available seating in the attached restaurant. Not enough places to sit during breakfast is a huge problem in other hotels. The location was good. The main problem with this hotel was that it was extremely difficult to find. There is a large sign up high above the hotel that can be seen from the distance, however, when you approach the hotel, the entrance is unmarked. In the dark, we circled the area a number of times until we finally discovered the entrance. Even during the day, we had trouble at first.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest; we appreciate your feedback. I apologize for the difficulty you had finding our entrance; we will work to correct the problem. Hope you will stay again.

"Noisy small beds"

3
User 26/02/2019

Beds were small and sounded like we were sleeping on garbage bags. The toilet made loud noises after flushing while the tank was filling back up. The pool was outside but was not heated water when it was lower temperature. Breakfast should be open till 10 like most places.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and sharing your feedback. I apologize for the concerns with your room; I hope you shared them with staff during your stay. Hope you will consider staying again.

"Great Value Hotel"

5
rlbintegrity, Dallas, Texas 25/02/2019

I'm giving the Best West Plus Austin City Hotel "5 Stars" because of how it goes about it's business of being one of the best "value" hotels around. No, it's not a "luxury" hotel, but if you are looking for a clean, comfortable place to spend the night in Austin that won't "break the bank", then give it a try. I'll start with the Pros: (1) Friendly front desk that makes sure you are happy with your room. (2) Great Housekeeping. Our room room/bathroom were immaculate. (3). Comfortable bed and an overall nice room. (4). Above average breakfast buffet. I would rank it comparable to an Embassy Suites type breakfast. (5). Good overall location. (OK...I-35 is always a mess). This hotel has easy access to South Congress Avenue and downtown Austin. I have absolutely nothing negative to say about this hotel and highly recommend it to my fellow travelers.

"Exceeded expectations!"

5
ozwizard39, Everett, Washington 24/02/2019

The hotel is decorated in a modern mid-century vibe, very clean, service oriented, well-located. Easy to access (driving) Rainey Street and downtown via the frontage road, in less than ten minutes (faster than taking I-35). I wasn't sure if the location would be good as I typically prefer to stay in the heart of downtown, but it was great - very quick to the things we wanted to do, and pretty close to the airport as well. I had one issue where the hair dryer had gone missing; once the front desk was notified, a brand new one was delivered to my room in five minutes! Good breakfast - was very busy on a Saturday morning of President's Day weekend; the service people kept everything filled. I would recommend this accommodation to others and would definitely stay here again.

"Stay here!"

5
Richard W, Houston 23/02/2019

Clean, quite, and convienent! The staff is helpful professional and friendly. The breakfast is delicious. And they serve free appetizers in the late afternoon. There is also a Starbucks a block away!!

"Friendly and Cozy "

5
JuanArcila, Medellin, Colombia 19/02/2019

First I have to say the staff was really friendly. They helped us with everything we asked for. There were complimentary food, fruits and drinks in the reception. We tried the roast pickles for the first time. Delicious. The room was impeccable. We're happy to be in Texas for the first time.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest, and welcome to Texas! We appreciate you choosing our hotel, and hope we have become your home when you are in Austin.

"Great Service!"

5
User 18/02/2019

The staff and management are courteous and helpful. On my recent stay, I had the misfortune of forgetting some items in my room. When I realized my mistake, I called the hotel. Not only were my items secured in the manager's office over night, the manager on duty helped to return my items to me by boxing them up and posting them to my home using my pre-paid label. A few days later, I received my forgotten items. I'm so grateful to the staff who were so helpful.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us. We were so happy to assist you with your items; please know we are always here for you. Hope you will be able to return soon!

"Go for it!"

4
User 15/02/2019

Pluses - this is a nice hotel with good energy, nice rooms, the hotel take care of cleanliness on a daily basis. Free parking and a great breakfast, the reception service is welcoming, patient and courteous.  Both by car and by foot The downtown is not far. The minuses - there is a problem with the cards that open the doors, they are very sensitive and I have often had to go to the reception to ask to arrange it, in the rooms on the first floor next to the pool there is a problem with reception on the cell phone. In addition - the gym is really small. Besides, everything is good. <: O) Enjoy

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks for being our guest and for sharing your feedback. Glad you were comfortable and you found us convenient for your activities in Austin. Sorry for the problem with your key card; we strive to improve, and will work on these issues.

"Good"

5
Venture52032673610, Ventura, California 12/02/2019

Room was good. Concierge checked up on us after checking in. No hidden fees. Everything clean and tidy. Very close to downtown also includes a connected restaurant. Lobby has espresso fruits and free water.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest and sharing your review. So glad our location was convenient and that you enjoyed our amenities. Hope you will stay again soon, and often!

"ALWAYS DEPENDABLE AND COMFORTABLE "

5
darylh772, New Braunfels, Texas 11/02/2019

Another enjoyable stay at the Best Western Austin City Hotel. Wonderful management and staff that make every guest feel at home! Rooms are attractively decorated and beds are comfortable. All the usual Best Western Plus amenities. Very nice restaurant and bar on location. Lovely swimming pool and Courtyard. Business and fitness Center. Lots of complimentary convenient off-street parking. Very convenient location just near South Congress and the downtown Austin area. Perfect location for the business traveler, tourist, or family. Been staying here for years on a regular basis. Rates are always reasonable. Highly recommended!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks for being such a loyal guest; that means a great deal to us, and we are always here for you! Hope to see you soon!

"Excellent hotel & value!"

5
User 11/02/2019

We stayed 1 night while attending a formal gala downtown. I can't say enough about the wonderful 2 fellas that checked me in (evening) and the gal for check out a.m. - they were so accommodating! The hotel was super clean, quiet, reasonably priced, and near everything cool in Austin. I rarely write reviews but I'm hoping their boss sees this. It must be a best kept secret as I've never stayed here before but I WILL again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Oh, that you will stay again is music to our ears! Thanks so much for staying and sharing your experience; our guest's experience is our top priority. We are all here to make you happy. Hope we see you again very soon: bring some friends!

"Nice renovated hotel, good location"

4
OregonCountry, Sherwood, Oregon 09/02/2019

We stayed at this hotel on a Sunday and Monday night. Booked through Orbitz. The lobby is quite nice. The entire hotel looks like it's been through a recent renovation. Staff (Amanda) was very helpful. Our room was small, and had a small queen bed, a little cramped for two people. But the room was really nice, with all new furnishings. Bathroom was also nicely remodeled. The area seemed safe, and our room was quiet. We were on the back side of the hotel. The hotel bar has good happy hour deals (good $3 Margaritas!) Location is great. 5 minute drive to South Congress, 8-10 minute drive to 6th Street. We will stay here again when in Austin.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest; your feedback is much appreciated. The best news is that you will stay again next time you are in Austin. See you soon, we hope!

"Must check this one out, close but quiet and clean"

4
Departure16592963670, Brownwood, Texas 05/02/2019

Great stay, clean room, friendly staff, unique style and decor. A fun hotel and different than the average BW Plus. Excellent hotel with close proximity to airport, 6th st District, downtown. Breakfast is excellent and served at their adjoining Restaurant/Pub, which also features live music on weekends and craft beer. Very unique artsy decor to hotel and unique quirky entrances to the area where rooms are located, no access even to the halls or elevators unless you have a room key card, so only guests and staff will be seen. Have stayed several times and will stay again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying, and for your loyalty. We love our regular guests; you are family now. Glad you appreciate that we are not just a box; we appreciate our uniqueness, too. Come back soon, and stay often!

"Great Place to Stay Austin"

5
User 05/02/2019

Great hotel very helpful staff, close to the freeway, downtown and University areas. Onsite restaurant with full service bar. Clean and quite rooms, front desk open 24 hours per day. Close to AT &T conference center.

"Great room, great value!"

5
User 04/02/2019

The Best western was really nice! The staff was very nice and super helpful. The attached restaurant had great food and great beer. We brought our dog and we had a great room. The location was close to S. Congress, Rainey St. and downtown that you could take a quick and cheap ride share. I would definitely stay there again!

"Very good value."

4
j s, London, United Kingdom 04/02/2019

The hotel was on the outskirts of Austin city. Ample parking with a Denny's next door. The hotel was easy to find with a pleasant check in and out with friendly staff. Our room was clean and very comfortable. It had a nice free breakfast selection with Vegan options. A short drive of about 10 minutes to the attractions of Austin City. Our room had a pool view which had a nice outlook and very quite.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and sharing your review. We appreciate your feedback and are driven to provide you the very best experience. Hope you can return soon.

"Loved it"

5
User 31/01/2019

The room was very spacious and clean. The bed was very comfortable and we didn't hear any noise from the hallways or the other rooms. We had the view on the courtyard so we were on a quiet side of the hotel. We loved that there was a hot tub since it was too cold to use the outdoor pool. The breakfast was perfect; lots of choice and the food was very tasty. Free parking on site. A bit far from the city center but I would choose that hotel again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks for being our guest; so glad you were comfortable and well rested. Our desk staff is very knowledgeable about the city and can help you find just the short cuts you need to get you where you are going. Hope you are back soon!

"Great"

5
PjoBucco, Mineola, Texas 30/01/2019

Always a treat to stay at this Hotel. Close to everything I want and need to do. Friendly staff, clean, quiet and comfortable rooms. The breakfast is excellent. Fresh fruit and hot coffee in the lobby 24/7. I always stay here when in Austin.

"Great Austin break"

4
M R, Houston, Texas 25/01/2019

Very good Value for the money given the outrageous room prices in Austin during the legislative session. Location is very good, just 10 minutes from downtown, even with construction. Have stayed there many years ago and will stay again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for coming back, and we look forward to seeing you again. We are so happy that you are happy: that's why we all are here! Highway construction finished by late spring, hopefully!

"I will bring my family in this hotel, always"

5
User 23/01/2019

From check in to check out, everything was smooth. Courteous staff, speedy check in, close to downtown and all kind of restaurants as well as tourist attractions. Breakfast was well planned and served hot. No internet issues. Great view and it was a last minute booking. Totally loved being here.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for sharing your experience. You have made our day, and welcome to the family! Hope you are back soon and stay often!

"Excellent"

5
User 23/01/2019

I was really close to downtown, close to everything. The room was neat, It was better than i expected, and the price was ok. The breakfast was really good, it has warm food and healthy too. I could come back.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest and sharing your experience. We are very happy we exceeded your expectations, and hope you are back, very soon.

"Austin visit"

5
rick123tacoma, Tacoma, WA 19/01/2019

We stayed here for the second time while visiting our son at UT. This is a great place to stay and is very well priced. The workout room is great and breakfast was very good. We'll definitely stay here again when we come to Austin

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for your loyalty; all our return guests are family. Come back soon and stay often!

"Fantastic Stay"

5
User 16/01/2019

Food was awesome at breakfast. The bed was comfortable. Room was very quiet at night. Very friendly staff that checked us in and out. We had a great stay and will be back the next time we visit Austin.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest and sharing your experience. We are so happy that you will stay again; hope it is soon!

"BW Plus Austin City - clean, comfy, friendly staff"

5
Mary Jo N, Buffalo, United States 14/01/2019

Very nice stay - great breakfast - helpful staff. Great location - clean, all staff went out of their way to make your stay enjoyable and comfortable. Very good value for the money - will definitely stay again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest. That you will be back is the best feedback! Be back soon and stay often!

"It was fine"

3
Dreamer09247292941, Waco, Texas 12/01/2019

the room was fine - we would stay there again - but they need to have the hot tub working esp in the winter time - front desk staff was great - but didnt seem to knw one from the other about the hot tub being broke

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and sharing your feedback. We apologize about the hot tub; unfortunately we are at the mercy of needed parts arriving form the manufacturer. Hope to see you back soon.

"Leisure Trip"

5
Tour62177644273, Houston, Texas 11/01/2019

Although our room was not ready when we arrived, we might have been a little early, their lobby was quite comfortable and we decided to have a couple of local craft beers and a delicious lunch at the Opal Divine Grill attached to the hotel. It was a beautiful day to sit out on the patio!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest. Glad you enjoyed your stay; we appreciate your feedback. Please come back soon and stay often!

"Best western is very good nickname"

5
Nathaniel C, Hpuston, United States 10/01/2019

Tops. We are looking forward to a two day stay in February . Hope the weather stays clean and healthy. Good location to walk the dog. Be glad when the construction is complete. It was difficult to access the Motel off of Oltorf.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest and so happy we will see you again in February! We appreciate your loyalty. We are all looking forward to the end of the road construction: hopefully by spring!

"Business Trip"

5
User 08/01/2019

I scheduled this hotel for several of my guys who were doing some roofing work in the area. The front desk was very helpful in helping me set everything up and once the guys arrived they were able to check in seamlessly. They were impressed with the quailty of the breakfest and requested to stay in this hotel going forward when working in the area.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for selecting our hotel for your company. We are happy your employees were happy and well attended to. We are here for you, and look forward to a long relationship!

"Magnificent place to stay"

5
George_Zam, Concord, North Carolina 07/01/2019

Everything is super clean, something I am really picky about. The rooms have good sound insulation. Breakfast was magnificent, superb location, friendly staff, great value. Can you ask for more? I wish every single hotel was like this one.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest and for your enthusiastic review. It's people like you that make our day. We appreciate you! Stay often, and come back soon.

"Son's move"

5
User 03/01/2019

Great value, handy location, cool decor, neat and clean facility, wish weather would have been better so that I could have enjoyed the outdoor pool and hot tub. Also, great specials in the restaurant, especially the street tacos. Many choices for breakfast. Excellent service and special shout out to Amanda for her service. Will be returning.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us. We appreciate your enthusiastic review, and are most pleased you will be returning. Hope it is soon!

"Austin meet up"

5
Relax36392062866, Millbrae, California 03/01/2019

My eldest daughter serves in the military, she has not seen her youngest sibling in over 5 years. When they finally met at the Best Western Plus Austin City Hotel, the joy in their faces are beyond words. Thank you Best Western Plus Austin for this reunion, everything is perfect!

"Great place to stay!"

5
Btydings, Denton, Texas 02/01/2019

Great location, fun decor, super breakfast! We enjoyed our stay and we will stay here again. Also the hotel allows dogs which made our trip even better. Right off of the highway and right around the corner to south congress area.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest. We are so happy you enjoyed your stay and will be back. Please come back soon, and stay often!

"Perfectly Fine Budget Option"

4
gournal23, Philadelphia, Pennsylvania 02/01/2019

I stayed here with a couple of friends this past November and found it to be a perfectly acceptable budget option for my stay in Austin. You're not in downtown Austin, but you're not too far from South Congress for shopping, and it's only about an $8 Lyft to get downtown or to East Austin. The rooms are spacious and clean and the staff was friendly and accommodating, holding on to our luggage for the day after we checked out but still explored the city before our late flight. The one oddity was the toilets felt very low to the ground, reminiscent of perhaps what you'd find at your grade school. If you're ok not being right in the heart of the action, I'd highly recommend staying here.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest. We appreciate your feedback and your recommendation to others. Hope you are back soon!

"In town to visit our son"

5
Getaway08366110308, Clovis, California 31/12/2018

Overall, great stay. Our second long stay this year. This time we stayed for 7 nights for the Christmas holiday. The room was always clean and the staff helpful. Great location in Austin but a car is essential. Skip the morning breakfast.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and being a loyal guest; you are part of our family, of course. We appreciate your feedback, and look forward to your next stay!

"Extremely Happy Experience!!"

5
User 26/12/2018

High quality with fair price. Clean and comfortable. Breakfast is yummy and fresh. The location is also very convenient. We spent two nights and enjoyed stay. Highly recommended and sure will come back next time.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest and for sharing your experience. We appreciate your feedback and recommendation. We are looking forward to your return!

"Comfortable experience"

5
lisamH5614LI, Flower Mound, Texas 18/12/2018

We stay here every time we are in town visiting family. Used to stay other places until we found Best Western and now we are hooked. Clean decent affordable rooms. Friendly staff. Pet friendly and awesome breakfast.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Welcome to our family! We so appreciate your loyalty. We thank you for your feedback, and please know we are here to make you happy. Come back soon!

"Staff"

5
Tiasboy, Bay Area Houston, Texas 18/12/2018

This is a great hotel. The front desk associate Amanda was friendly and very helpful. I'm a return guest and she remembered my name and greeted me upon arrival. What an awesome way to be treated. She also had a great attitude. Thanks Best Western

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being a loyal guest, you are family, too! We are always here for you!

"Spontaneous Austin Trip"

5
User 14/12/2018

Husband surprised me with a trip to Austin to see our favorite band. We did not have a plan as to where we would stay, so I made a last minute reservation at the Best Western Plus. Upon arrival I felt very welcomed, Amanda at the front desk was kind friendly and knowledgeable.The rooms were clean and modern, we really enjoyed our time here. I would gladly return to this hotel.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest and sharing your feedback. So happy you were comfortable and felt well attended to. We are all here for you, and want you happy! Hope you will be back soon.

"Locked out after breakfast"

4
Flyer37719371075, Orlando, Florida 13/12/2018

The staff is not very helpful or friendly. On my last morning, I went down to enjoy the great breakfast. After I finished my breakfast, I went back to my room to find the door lock. I understands that this happens. I went back to the front desk and got another key. No big deal, it happens. I went back up to my room and the key is still not working. I went back down to the front desk, from the 3rd floor to get another key. Once again, I go back to my room and the key is not working. This happened 5 times before the front desk would send maintenance to let me in my room. The front desk clerk was not helpful or friendly.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and sharing your feedback. I apologize for staff not being helpful with your entry key problems. I understand your frustration, and please know we will conduct re-training regarding your experience. I hope you will consider staying again.

"Great stay!!"

5
poppy7579, Round Rock, Texas 10/12/2018

The hotel was very nice. Breakfast was awesome. But the most impressive thing was the great customer service! I was made to feel very appreciated and the staff went above and beyond to make out stay great!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest. We appreciate you and are always here to keep you comfortable and happy. Hope you can stay soon and often!

"Very good service,"

4
jkc922, Bend, Oregon 03/12/2018

We stayed 3 nights for family wedding. Staff were all very pleasant and facility was very clean. Breakfast was convenient and adequate. The beds are comfortable and it was very quiet. We were happy to have refrigerator and microwave. We would definitely stay again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and sharing your review. That you will stay again is music to our ears. Please stay again soon and often!

"Nice hotel"

4
User 30/11/2018

I stayed with my family and everything was according to what was specified in the website, the room was comfortable, clean, beds were comfortable, breakfast included in the room price was normal, it could be better

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your feedback. Glad you were comfortable, please stay again!

"Awesome hotel in a very convenient location "

5
LukeTao, Bangkok, Thailand 27/11/2018

I've stayed in 3 Best Westerns on my most recent USA trips and by far this is the best of them all. Very new hotel with big rooms, cool vibes, easy checkin and check out. The location is actually perfect. It's right by the main freeway and only 5 minutes drive to South Congress and less then 10 months to 6th street and downtown. Considering the price is less than half of those in downtown, it's very well worth the money spent. Highly recommend for any e who's staying in Austin.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us. Glad you enjoyed the ambiance and location. We appreciate your recommendation, and hope you are back soon!

"Nice Place for a Stopover"

5
toml625, Red Deer, Canada 20/11/2018

This was a very comfortable lay over for the night - safe, clean and comfortable. As an added bonus the staff were excellent. A little removed from the Austin nightlife but a cheap Uber right took care of that. Great value for money.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing your feedback. Glad we were convenient and you felt well attended to. We are always here for you! Hope we see you again soon.

"Good Choice in Austin"

4
thestanman, Atlanta 15/11/2018

We enjoyed our stay at this Hotel. The staff was nice, the rooms were very new. It appears that the hotel had been recently renovated. The breakfast was really good, way above average. There was a little road noise, but nothing that would keep you awake. Entering the hotel is a lull unusual, depending on how you arrive. It was pretty easy to figure out. Just remember that it is a one-way street towards the gas station across the street. You will need to make the block before you can enter the gas station. It is not well marked. No fault of the hotel though. The location was perfect for us. It is close to South Congress & downtown. We used Lyft to go downtown rather than try to park & the rides were inexpensive. Also. if you are taking a trip to the Hill Country, you are in a good location to travel to Fredricksburg, etc. I can. recommend it as a good value for Austin. Weeknights are around $100.00 per night.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest and for your thoughtful review. We appreciate your 4 out of 5 rating. Do stay again!

"This place is great"

5
Mary C, Hollister, Fl 13/11/2018

We stayed here because it sounded nice, and it is. To stay in downtown Austin would cost almost 3 times what we paid here, so not worth it. The rooms are clean, spacious, and have everything you could want, including a K cup coffee maker. There is excellent sound insulation, so you're not bothered by every little noise. The breakfast has loads of choices, and everything is kept filled and fresh. The staff were all pleasant, friendly, and helpful. There is an attached restaurant/lounge, live music and good food. I would be extremely happy to stay here any time!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
We would be happy to have you stay here anytime! Thanks so much for sharing your review. We appreciate your enthusiasm and are happy it worked for you. Hope you are able to be back soon; please stay often!

"Great value and location "

5
JohnUK16, Bristol, United Kingdom 11/11/2018

I recently travelled here for a business trip with a colleague. Position of the hotel is fantastic just off the Interstate(motorway for U.K. readers). There is an ample size car park which is complimentary, which is great. The reception was modern with some nice amenities (coffee machine, fruit, water etc). Reception staff were great very friendly and welcoming and gave a great restaurant suggestion as we did not know the area. Hotel is in a sort of circle around the pool with parking on the outer edge. Room itself was very nice. Spacious, clean, big comfy bed, big modern tv, desk WiFi and fridge. Only negative about the room was the AC was a little noisy but perfectly manageable. Breakfast was a buffet in the bar area with some booths and tables. Breakfast was self service and good quality. Make your own waffle machine, pancake machine, hot items which change e.g. sausages, bacon, eggs, hash browns., juices, yoghurts. Is this a super luxury hotel, no ,but it is a fantastic example of what it is trying to be which is a flexible friendly mid tier hotel. So if you are travelling for business and need a great base to stay while you visit places or you are coming to watch the F1 or longhorns(local extremely popular American college football team) at a great value this is the perfect choice. I would definitely stay again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest and sharing your thorough review. We appreciate the time it took to write this and are happy you will stay again. We love our regular guests, and consider them as family. See you soon!

"Great Reunion Venue"

5
User 11/11/2018

Reagan High School class of 1968 met here for their 50th reunion and it was a huge success. The location was easy to access, the rooms were very nice and the party room was set up perfectly for mingling or sitting down and chatting with old friends. The food staff served an excellent buffet and kept it filled. The bar staff was friendly and responsive. In our rooms, we had these great Pharmaccopia products to pamper ourselves with. The beds were very comfortable with lots of pillow densities to choose from. Consider this hotel for your next stay in Austin. The location, and price, is great.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest! We are happy your event was such a success. Hope you come back for more pampering!

"Excellent affordable stay"

5
User 10/11/2018

I visited Austin for a wedding and found the Best Western hotel excellent: great breakfast, helpful staff, spotless rooms, affordable price. Location very good, took uber from airport and walked from the hotel to South Congress across the river to the state house--vibrant area, safe.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks for staying and sharing your experience. So glad we were convenient for your activities. Hope you will stay again very soon.

"A great place to stay"

5
Roam21913732714, Rockport, Texas 07/11/2018

I enjoyed my stay at Best Western. The front desk personnel were very welcoming and professional. The hotel was very clean, has comfy beds and offered a full free breakfast. Also, having a restaurant in the hotel was super convenient.

"Great value stay"

4
vienna1952, Ware, United Kingdom 01/11/2018

Stayed for five nights at this comfortable and good value for money hotel. Staff were welcoming and very helpful. Hotel is well located for S Congress area and ten minutes drive into Downtown Austin. Parking was easy and convenient and pool area is lovely although we mainly had bad weather so were only able to enjoy the sunbeds for the last two days of our stay. Room was clean and fairly spacious without the air conditioning being too noisy. Poolside rooms would be quieter as the other side of the hotel may get noise fro IH 35.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us. So glad you were comfortable and well taken care of. Our location is one our best amenities, happy it worked for you. Hope you will stay again as soon as you are able!

"Great place in Austin!"

5
Mary L, Wills Point, United States 29/10/2018

This is a very secure and centrally located hotel. It is close to Riverside and Congress Avenue, and yet still just off IH 35. The courtyard is picturesque and the breakfast buffet is absolutely incredible, and is served in the adjoining restaurant. The restaurant is open in the afternoon and evening and also has a full bar and entertainment on most nights, so it adds to the Austin music experience. I couldn't have enjoyed my stay more at this awesome Austin hotel. With it's modern furnishings and music in the hugely spacious lobby, this place has the right vibe for sure!!!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest and sharing your review. So glad you felt at home and comfortable. We hope we have become your home away from home when in Austin.

"Wonderful experience!"

5
Curiosity03003905388, Jacksonville, Florida 29/10/2018

We had a large group of 27 high school students, faculty, and chaperones and this hotel was amazing! They were efficient, friendly and accommodating, even providing complimentary bottled water during a mandatory boil water order by the city. The breakfast selections were awesome, even for our travelers with special diets. Thank you for everything, we appreciated your accommodations and hospitality greatly and would highly recommend your hotel to everyone!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guests, and for your patience during the boil water order. Please know we are always here for you and hope you can stay again.

"quite allright"

4
marcus02, Vienna, Austria 28/10/2018

had been there for 5 days. room was quite good, service really good. hotel is a liitle out of the centre but quite near to the highway. a lot of parking space & not loud. breakfast is in the location of the bar. not that highlite.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us and sharing your review. Glad we were convenient for your activities. We hope you will stay again; we are here for you!

"Third happy stay and will stay again"

5
User 28/10/2018

We found this hotel when looking for a reasonably priced hotel in Austin for parents weekend several years ago. We visit grandkids who attend UT. You can take 35 or Oltorf to campus. Either way is probably about 15 minutes. The rooms in this hotel are lovely and modern. The breakfast is better than almost any of the other Best Westerns or Choice hotels we usually stay at. We used the gym and the laundry room. Both were just fine. The attached restaurant is also good. But the best part of this hotel is the landscaping. I am a gardener and I love to walk around this hotel. I highly recommend it and we will return.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying, and sharing your review. We are so happy you are part of our family, and truly appreciate your loyalty. We will always be here for you. Thanks for liking our landscaping!:)

"F1 hotel stay"

5
67Smiths44, Kent, United Kingdom 24/10/2018

Stayed here for the F1 GP, great location for that just 30 mins away and right on the freeway. It was only 10 mins to the capital building and 5 to the SoCo area. Stayed in a suite at the back of the hotel, very roomy and very quiet , could not hear a thing. Breakfast was great apart from plastic knives and plates !!!! Free coffee and free parking. Very helpful and friendly staff.

"Positive experience"

5
dmmonroe1989, Austin, Texas 22/10/2018

I had a very comfortable stay here. This hotel was very clean with a friendly and helpful staff and I'm looking forward to returning for a business trip next year as well as the ajoining bar / restaurant Opal Divines.

"Nice reception, breakfast, and rooms."

4
porter_osborne, west Texas 09/10/2018

Reception was clean. staff was polite. Snacks and water were available. Breakfast was comprehensive and very good. Rooms were clean and reasonably spacious. Room access was clunky. Key coded metal gates to stairwell or tiny elevator. This was followed by key coded entrance to building and the room, which was spacious enough and well maintained. Noise from interstate was a bit annoying, but not too bad.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and sharing your experience. Glad you enjoyed our breakfast and that your room was comfortable. We appreciate your feedback and guest perspective. Hope you are able to stay again.

"Great Location Only 3 Miles From Downtown"

4
Mary H, Neenah, Wisconsin 02/10/2018

I picked this location because of the bad reviews other parts of Austin were getting. The Best Western Plus is in a great location with easy access to I-35, at a reasonable price. It is only 3 miles from the Austin Convention Center where we needed to go. There is parking close by the Convention Center within walking distance. The double queen room was nice and the breakfast was very good. Free parking and breakfast are important to me. The only thing I feel they need to work on is cleaning the pool. There are places to eat within 5 miles that are too numerous to list. I would return to this hotel again if I come back to Austin.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. So glad you found us convenient to your activities, and hope you got to enjoy some of those great restaurants. We are so pleased you would stay again, hope it is soon!

"Could have done better"

3
heidleberg, london england 01/10/2018

Looked like a new hotel but overpriced for such a small dark room , at check in not a very helpful smiley young lady . Situated near no amenities such as restaurants etc. Apart tho a nice clean modern hotel.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. I apologize for the disappointing check in experience. We are always here to help and we want you to be happy! Do hope you will return.

"Great Value"

5
BarbiegirlMelbourne, Melbourne 27/09/2018

Recently renovated hotel, clean and great facilities. Breakfast included, nice pool and a guest laundry which is a major bonus when on a long vacation. Location out of town but a pretty quick Uber ride into town. We walked and it took roughly 45 mins. SoCo area is about a 20 min walk and has great restaurants.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. Glad we were convenient to your activities and that you enjoyed SoCo. We appreciate the 5 stars. Hope to see you again soon!

"Nice breakfast"

4
styxfanerin, Hagerstown, Maryland 22/09/2018

We we're pretty close to the things that we wanted to do. Still had to drive but it wasn't a long drive. Breakfast was very good. The check in process took quite a while but we weren't in a hurry. The room was a bit small but cozy and fit the purpose. Plenty of parking and the pool was gorgeous. I would stay here again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. So glad you enjoyed our courtyard pool. That you will stay again is music to our ears! Hope to see you soon.

"PAID TWICE! Traveler Beware"

1
Angela F, Rancho Mirage, California 19/09/2018

My brother booked a room here, and I was skeptical...When we arrived at the facility I was asked for my card. At check out, I was told my brothers card was NEVER CHARGED. Instead, mine would be. We literally discussed it for several minutes. Im glad I mentioned it to my brother when I got home, because they DID in fact charge him as well. Bad business. Bad karma. Don't stay here, buyer beware if you have to

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying with us. We have verified, and our Front Office Manager spoke with your brother yesterday, that he was not also charged for your stay. His card had a hold placed on it but not charged. He understands that the hold will be dropped automatically, and probably already has. Just for clarification: our system does not allow two different cards be processed for the same charge.

"Nice stay"

4
Beajry, Madrid, Spain 17/09/2018

Good hotel for its price, confortable beds and spacious bedroom. Very clean too and good a/c system. Swimming pool is lovely and staff is useful. Breakfast could be improved, but overall it was a good stay.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and sharing your experience. So glad you were comfortable and our staff was helpful and attentive. I hope you have made us your home when you are in Austin!

"Clean room, but overrated "

3
Mrs W, Houston, Texas 17/09/2018

My husband and I stayed on a football weekend and paid over $200 per night. The room had new bedding, recent upgrades and was clean. However, the check in process took a very long time. Each floor is on a variety of levels and is difficult to navigate with rolling luggage. The lobby is not warm or welcoming and our room faced the exterior of the hotel. We could hear people talking loudly outside our door around 2 am. We booked it based on reading just a couple of reviews so I felt that I should provide a little balance. I have stayed in worse hotels but usually paid under $90 to do so.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest. I apologize for the length of time to check in. We appreciate your feedback review all comments as a staff to learn and improve.

"Great place to stay. A real BW Plus"

5
Caroline M, Doetinchem 15/09/2018

Top location to stay.Clean room, hotel and the propety.Nice room and geert Pool area.Service is friendly and good.No negatieve sturing our stay.Will highly recommend this BW PlusNext time in Austin we will definitie stay here er again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest! We are pleased you were happy, and we are looking forward to your return!

"Enjoyable Hotel"

4
PeterF4960, Sheffield, United Kingdom 11/09/2018

Lovely hotel located in an easy-to-get-to location. Rooms are spacious, comfortable, clean and modern. Our only hitch was the check in. We arrived early (just after 12 noon) and was told that no rooms were ready, but to come back about 1.30pm. Fair enough. So we popped out for a bite to eat. When we returned, the same girl told us that there were still no rooms available and wouldn't be until the official 3pm check in time. OK, can we go sit by the pool? No. So we waited with other guests who'd arrived early, sitting in the lobby. Strangely at 3pm on the dot, all the rooms became available. Hmmm. The adjoining bar/restaurant was excellent, and bartender Kevin and his co-worker Quentin Tarantino lookalike made it even better. Despite the check in process, I would definitely go back.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. Glad you were comfortable, and you have made our day when you say you will come back. That is music to our ears. Come back soon and often!

"Nice stay in Austin"

4
Tim J, Jacksonville, Florida 08/09/2018

Nice place to stay, a little tricky getting into the parking lot. Very comfortable beds and pillow. Delicious breakfast, although the noise level was rather loud. Coffee could be better. The hotel kind of meanders, don't get lost like some people haha. They have a charging station for electric cars. I would recommend this hotel!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest. Glad you were comfortable and enjoyed breakfast. We truly appreciate your recommendation and hope you always stay here when you are in Austin!

"Staff friendly and helpful "

3
FreqTrav704, South Daytona, Florida 05/09/2018

First time staying at this property although been to Austin many times. Good location for my purpose (off of I-35 south bound and Oltorf) so not downtown downtown. Plenty of parking. Joseph at the front desk was friendly and helpful. The layout of the place is not traditional but again maybe it's due to adding on. Room was fine but little outdated. Usually wary about making coffee in hotel rooms so I brew water without coffee to see if it's clear. Pleasant surprise, it was clean so I enjoyed coffee. Did not have their comp breakfast.

"Nice Smaller Hotel!"

3
cooker72, Victoria,TX 02/09/2018

We were here with a fairly large group and it worked out quite well! We booked a king suite and it was basically 2 rooms with a door cut in between...perfect! Staff was very friendly....elevators were VERY SMALL! Restaurant was very good......but VERY HOT!! Not sure the AC was working properly....we were in there 4 times and it was very warm each time! Great lobby for visiting!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest and sharing your experience. So glad you were comfortable; we apologize about the restaurant AC. It is now repaired. We do hope you will stay again.

"Wish we could have stayed longer"

5
User 01/09/2018

To put this in perspective: we checked in at 12:30 due to a terrible drive (again) from Waco. When we checked out to go wait in line at Franklin BBQ, the same guy who checked us in was still working. So very brief stay. Check in was great as staff was polite and lobby is quite attractive. Area seemed pretty safe, easy to access. It's five minutes from Franklin and probably about the same to a great many night hotspots. It's a neat hotel in that a restaurant is attached and you have to go outside to get to the elevator. Our room was clean, comfortable, and spacious. The shower at 1 a.m. was plenty hot. I often have trouble sleeping in hotel beds but slept as well as I have in a while. In the morning there were a lot of breakfast options. Not a big breakfast person but they had waffles, pancakes, toast, scrambled eggs, biscuits and gravy, fruit, yogurt, and your standard dry breakfast foods.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us. Do come back when you can enjoy all our amenities in a more leisurely time frame. Hope that is soon!

"Good quiet hotel"

4
User 01/09/2018

Although the hotel is located next to the Interstate, it was fairly quiet throughout the day. The rooms are clean and spacious. Beds are comfortable. The bathrooms are a little dated but serve their purpose. It's a 3 star hotel for sure. The staff are lovely and there is a pool and jacuzzi in the centre courtyard. All in all, was a good stay, and only a short ride into the city (which was only 9USD).

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and sharing your experience. So glad you were comfortable and our location was convenient. We appreciate the 4 out of 5 rating!

"Great place...great service"

5
Janice N, Bangs, TX 26/08/2018

Enjoyed the great service,, great cleanliness of the hotel, customer service was excellent!! Centrally located and will definitely return! The hotel clerks were knowledagle about great restaurants! The pool are was great, always had fresh towels out and pool and hot tub was clean and not full of chlorine! Enjoyed it all

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for your thorough review, and for being our guest. Glad we were convenient for your Austin activities. What is most special is that you will return: hope it is soon and often!

"Great Experience!"

5
KVKM4, Illinois 21/08/2018

It's been a while since we've stayed at a Best Western and this location didn't disappoint. Fast and easy check in, friendly/helpful staff, the room was clean and our overnight stay was great. The breakfast was plentiful, hot foods were hot, cold foods were cold and the breakfast bar was kept clean. Check out was easy. We would stay again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review; so glad we exceeded your expectations. We are excited you will stay again: hope it is soon and often!

"love this hotel"

5
Jorge B, Houston, United States 20/08/2018

Location is great. I love the layout of the hotel. We been to this hotel many times that I feel so comfortable . My kids were finally able to enjoy the pool. We love to go here because in the morning they give the best breakfast ever. Later on the restaurant open, best fried pickles.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and for being such a loyal guest; you are all family! So happy your kids were here as well. Hope to see you all again soon!

"Problem with room make up"

3
BigBen433, Bodega Bay, CA 20/08/2018

This hotel is what you would expect from a BW+ in most respects and a good value except for the maid service. We stayed here for 4 nights. We were attending a wedding and were in and out changing clothes for different events. On the second day the maids came while we were doing one of our changes. We ask them to come back in an hour. The room never got made up. The desk did bring fresh towels and coffee that night when we called to complain. The next day, they came again while we were changing. This time they made up the room, but did not replenish the toiletries. We were left without any shampoo. This level of service is below what I have come to expect from BW, and I am disappointed.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and sharing your experience. Please accept our apologies for the frustrations you encountered; I know our staff did not intend for it to be difficult for you. We will certainly discuss the issues with the housekeeping department and make any adjustments.

"Excellent Value"

5
User 19/08/2018

Excellent value great property. The front desk was very friendly and helpful. Comfortable beds clean room. Nice Landscaping with a great pool area. We will stay again for sure. Excellent location as well

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest and sharing your experience. So glad you were pleased with everything. That you will stay again makes our day. Please come back soon and stay often!

"Along the highway but not far from action"

4
Traveleator, Singapore, Singapore 12/08/2018

Location: Along the I35 frontage; 10 mins walk to SoCo and 20-30 min to 4th and 6th avenue - bus to Soco and a change to 4th/6th; outdoor swimming pool Hotel: Well spread out building of 2 storeys; ample car park Room: Good size room, 2 double beds in mine, no frills Positives: free parking; coupons to redeem at next door restaurant; standard breakfast; laundromat Negatives: Confusing layout - got lost, bit far from action but not inconvenient by Uber Ranking at time of writing: #26 of 206 Hotels in Austin Best Western isn't located in the heart of the action but it's not far by a cheap Uber ride. The hotel provides free parking and offers coupons to the restaurant next door. The layout of the entire hotel is a bit confusing and I did get lost one night trying to return to my room. The room itself was quite good and comfortable with 2 double beds. The bathroom was of good size. The reception staff was friendly and helpful with directions to town. The breakfast was standard BW fare - nothing outstanding but enough to keep you going.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest, and sharing your review. I am happy our location was convenient for you activities. We appreciate your feedback and hope to see you again soon!

"Austin Pride"

5
User 12/08/2018

Travelled to this hotel for Austin pride weekend. Hotel was very nice, easy to find and close to downtown areas. Rooms were clean and spacious, beds were comfortable. Pool was busy with families so we did use that but ate from the In-house restaurant which was good. Courtyard view room was quiet. Enjoyed the weekend, keep up the great work!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest, and sharing your review. So glad we were convenient for your activities, and hope you have found your home in Austin. Hope you are back soon, and that you stay often!

"Quick stay in Austin"

3
TurboNana311, College Station 06/08/2018

We had a quick stay while driving through Austin. We were trying to find something not too expensive, but offered Continental Breakfast. We stayed here at Best Western. Room was very clean, but not many choices at breakfast, and you better get there early, or its all gone before the breakfast time ends. Nice area though.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review. We appreciate your feedback and are always looking for breakfast item suggestions. Hope we see you again!

"Nice, new property "

5
User 05/08/2018

We stayed her 2 night while on a mini vacation. This is a new property and the owners family are checking the property throughout the day to see that the rooms have been cleaned properly, nice touch. It is conveniently located off of the interstate and far enough away from it you dont get the traffic noise. Nice indoor pool area. The breakfast is your typical hotel free breakfast.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. The staff is dedicated to providing an exceptional experience on all levels. Hope we have become your Austin home, and come back soon!

"Great Customer Service"

5
ncintr0n, Houston, Texas 03/08/2018

For Best Western Plus Austin City Hotel great customer service is a priority. I will stay again next time I visit Austin. It has a convenient location and you can move around within the downtown area easily. I was able to get to my destination in the morning within 10 minutes. Will recommend your hotel to my family and friends. Thanks again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing. You are totally correct that customer service is our Number One Priority. Glad you felt well taken care of. We appreciate your recommendation to friends and family. Come back soon, and stay often!

"Worst Western Minus"

1
User 02/08/2018

I needed somewhere to stay in Austin, Texas. There were nice reviews for this place, and it wasn't too expensive. I went to my room. It smelled horrible, the bed wasn't made, and there was trash everywhere. I asked for a replacement room. This one was much better. I learned that there was a pool, and I wanted to go there so much. It was very hot and a swim would be perfect. There was slime at the bottom of the pool. A whole ecosystem down here. I left that place! I was staying with a friend who brought her kids. There were two beds in our room. We decided the two boys could share a roll-away bed, so we ordered one. This was around 8:30 pm. At 9:00 pm, we still didn't have the bed. At 9:30 pm, I was so frustrated that I called the front desk. They promised our bed would be up within the next 10 minutes. Personally, I just wanted to leave. At 10:00 pm, the kids began to make some noise. Sounds normal, seeing as they couldn't go to sleep! The front desk called us. I was expecting a (useless by now) apology, but instead, I got, "The people next to you say they can't go to sleep because you're being too noisy." "Listen!" I shouted, "These kids would go to sleep if you'd bring up the roll-away bed, which is almost 2 hours overdue!" They hung up now. 10:30 pm. I go downstairs and get the rollaway bed myself. The next day, we leave this place and find somewhere a little more enjoyable. DO NOT GO HERE. NO MATTER WHAT.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying. I am sorry your stay was so problematic. Please call out Front Office Manager at 512-444-0561 to discuss your issues.

"Completely changed my view of Best Western"

5
bahhizzle, Houston, Texas 30/07/2018

Best Western Plus has the feel of a modern hotel, with the price point of a Best Western. Very nice room, pool/hot tub, amenities everywhere. Very excellent, will be staying agaon. About 10 minutes from the Palmer Event Center.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing your experience. Glad we were convenient for your Austin activities. That you will stay again is what we were hoping for. See you soon!

"Great Stay"

5
saldivar4, Houston, Texas 29/07/2018

Great place to stay. Very clean and comfortable beds. This was our first time staying at a best western and wasn't quite sure what to expect .We were very pleased with the stay. We go to Austin every year for the Classic Game Fest .When we checked in the lady at the front desk(B. Galvan) who helped us was very friendly and professional. We would definitely stay at this location again.

"What an expensive mistake"

1
Michael G, Fort Worth, Texas 29/07/2018

To make a long story short I have been charged $890 for a room that was supposed to be $108/night! Staff was nice but vastly uneducated on how to handle issues that come up with the system. I even left an item in my room, called to ask about it, called back an hour later and the poor guy named Jose, just didn't know how to even check on it and of course had not done so in the hour that had already passed! I had to come back by on my way home to physically check on it and get the item, thank goodness it was there! Amanda and Beverly were the young ladies who took and completely messed up my reservation and charges on my card. Just beware, check your rates and charges because you never know! However once you're charged there's no easy refunding as I learned $890 later! I can only hope and pray all ends well

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. We are sincerely sorry for the issues you encountered regarding your payment; I know the front office manager is working in conjunction with your bank to correct the problems. I know that the item left behind has been picked up. Please know we will get the issues resolved as quickly as possible.

"Conference/meeting"

4
grlogan2017, Cypress, Texas 23/07/2018

This was a very nice hotel. Everything i come for a meeting i stay ay this hotel and never have had a problem. The staff is friendly and the breakfast is good. Also, the room is always clean and the bed id's comfortable. Peaceful experience!

"Cool Austin Feel"

5
merme50, Flower Mound, Texas 21/07/2018

Very nice looking hotel. Decor inside and out was very much an Austin feel. Felt very safe. Location is well secured. AND only 5 minutes from downtown. They are also connected with a restaurant and offer a free breakfast to guest and then offer snacks later in the day in the lobby.

"Great location and value"

5
Annette S, Spanish Fort, Alabama 19/07/2018

Visiting Austin for UT Austin orientation. It is a great location with alternate routes to downtown. Great value and space for family. The breakfast was varied and very diverse. We enjoyed the pool and restaurant too. We will definitely stay here again.

"Clean, great pool, great hot tub, bad for handicapped"

3
kmstennis, Houston 16/07/2018

The standard rooms with double beds are extremely small. You'll be cuddling close if you share the bed. The fridge is off when you arrive so turn it on if you need to use it. The pool was nice and warm, but still refreshing. The hot tub was really hot, but could be hotter. The lights over the hot tub weren't on at night, but were on during the morning hours... I think they need to check their light timer. If you come to this hotel, don't if you are handicapped. There isn't an easy way or even semi easy way of going from the pool to the hot tub. There are stairs down to the pool and up to the hot tub. They aren't easy since there aren't any handrails either. The pool itself was fun, and it's as deep as 8 foot. Grab towels right away because they don't always come around and refill them. If they don't tell you at check in like they didn't tell us, breakfast is from 6:30am-9:30am in the restaurant. The onsite restaurant is actually quite nice and good food. It's used in the morning for the hotel guests breakfast. If you use the elevator and can't go up steps, don't stay here. There are still steps to go up after you take the elevator. Parking is decent. Upon checking out with Beverly, I explained the situation and she very kindly took my complaints to her management and compensated for the problem. I just got a call from Trishelle who the complaint was risen to. She took my comments and hopefully they will make this place more accommodating for those who are handicapped.

"Weekend away!"

4
User 16/07/2018

Affordable with clean rooms and delicious free breakfast aaaaand pet friendly! We really enjoyed the location of this hotel right off the highway to all major areas of Austin- including Rainy, 6th and Lady Bird Lake! Will definitely be staying again!

"family trip"

4
JorgeNorway, Sarpsborg, Norway 15/07/2018

We went to Austin for a few days and we stayed at this hotel, it was ok, the room was ok and it has a swimming pool that is very nice, so we were happy with that. Breakfast was not the best, since my wife is gluten intolerant and the options were none, so that was quite disappointing. Was a quiet place even thought the high way is close by

"A quiet stay"

5
gmroseWestChester_PA, Kissimmee, Florida 10/07/2018

A nice quiet mid-range hotel in South Austin close to a lot of local restaurants and attractions. There is a wonderful restaurant attached to the hotel. The complimentary breakfast is varied and tasty. They even have waffles in the shape of Texas.

"A very relaxing stay"

4
Deborah A, Spokane, Washington 09/07/2018

The staff, particularly Beverly, was very helpful and pleasant. The room was clean although the view from our window was a brick wall. :-( The pool and pool area was nice. There were several pieces of equipment in the exercise room that were 'out of order' which was a disappointment.

"Great stay"

5
Gabriel P, Corpus Christi, Texas 09/07/2018

Great location and very nice hotel. My family and I loved the beautiful courtyard and pool area. My daughter didn't want to leave she liked it so much. The hotel is located near some great restaurants and is located within a short drive of many attractions. I will definitely be back.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing your review. So glad you enjoyed the pool, it really is very lovely with the landscaping. Hope you all will be back soon and often!

"Not a very restful sleep"

3
Q8581FQnicholass, Elkton, Maryland 07/07/2018

Stayed on the second floor, and the noisy upstairs guest must of had the Energizer Bunny running around all night. I have never heard such a squeaky floor. The room was comfortable,however if you like a blanket on your bed this was more like a sheet. No weight to it at all. So between the squeaks and banging and the non existent comforter. Sleep was pretty evasive. Breakfast was ok, nothing great. The coffee tasted like instant. Glad it was only a one night stay..

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. So sorry for the issues you mentioned. I hope you asked guest services for an extra blanket. Please know we are always happy to help you relocate to a different room during your stay. We are here for you!

"The Jetsons!"

5
User 18/06/2018

Do you remember The Jetson's cartoon? Totally had this vibe with the font the chose for their indoor signage. It was totally cool and my kids loved it. The breakfast was great. Came back to Houston and set up my resident brunch just like they had it displayed! The room was nice and comfortable. The price was affordable and well worth the night stay. We will head that way this summer again just to experience the hospitality once again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing your review. We appreciate that you like our vibe; we are trying to do our part to"Keep Austin Weird". We are in the 78704 zip code that claims that phrase... We are looking forward to seeing you back this summer!

"Pleasure"

5
User 09/06/2018

Comfortable, extremely clean, friendly staff. If you need to stay close to I35, not spend too much - this is the place to stay. Complimentary breakfast available and a very cool restaurant and bar available for guests. If you have kids and need entertainment for them, very cool swimming pool handicap accessible.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for sharing your experience. We like being "cool" and appreciate you recognizing it! We are very glad to be here for you, and hope you are back very soon!

"Great Stay in Austin"

5
Sheri A, Mesa, Arizona 01/06/2018

Great location, close to the interstate and a close enough drive to Congress St. (taking the drive north on Congress St. is very beautiful at night with the view of the state capital....Texas nailed that view!!!) Hotel property is very nice and ample parking available. Breakfast was nice. Guest room was decent as well.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying with us and sharing your review; sounds like we were convenient to your Austin activities. We appreciate your feedback, and hope you are back soon and often!

"Comfortable bed. Professional staff"

4
Jutebox1, Minnesota 29/05/2018

This is one of those hotels where they give you a map at check-in. We drove to a side entry closer to our room - tiniest elevator I've ever been on. Hubby and me, a normal suitcase and a small carry-on luggage (plus our two laptops) - not sure anything else would have fit. Our room entrance was outside, so once we got to our floor, we went out a door and then found our room door. Bed was very comfy; the carpet felt slightly sticky / damp / keep your shoes on. We were here only one night. We got lost looking for the lobby / bfast area (I forgot to bring the map), but luckily we ran into a guest with a plate of food who pointed the way. Turns out the lobby is in a separate building, so we had to go out one door, take a few steps, and then go into the building which had the lobby. Bfast was great. Staff was exceptional.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying, and sharing your review.Glad you were comfortable and that our staff was helpful and attentive. I hope you come back for more than one night to enjoy our courtyard pool and hot tub.

"Good weekend stay"

5
User 28/05/2018

The hotel is in a convenient location, there is an HEB close by roughly 5 min drive, Starbucks and Denny's across the street. This is one of the closest hotels from the bunch I looked at, there is a few hotels close by but this one had a better price point and closeness to downtown. It's close to the freeway so you can get it right away to get where you need to go. It was easy to locate, looked nice when we first got to the hotel. Fast check in and the receptionist even gave us a coupon code for lyft which saved us a few bucks going to 6th Street, she gave us maps as well and waters. Room was nice just like the picture, was disappointed you can't use the balcony. Other than that it was a good stay even though we didn't use the pools and gym due to lack of time. The breakfast was good, would recommend it.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying, and for your thorough review. Glad we were convenient for your activities; come back and enjoy our courtyard pool and hot tub!

"Green Pool"

3
guchino, Newport Beach, California 26/05/2018

The water in the pool was green from algae. We reported and was told they're working on it and it was safe to use the pool. There were a few hot days and we would have liked to use the pool but decided not to use the pool.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. We appreciate your feedback and apologize for any inconvenience. Hope to see you again.

"Superior staff"

5
Jodi H, Santa Rosa, California, Usa 24/05/2018

Convenient hotel near freeway, easy access. Nice pool area and other amenities. On check in, Alec, at the front desk was exceptionally helpful. I want to acknowledge him. I would recommend to anyone who doesn't need to be right in downtown Austin.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for sharing your experience, and for your recommendation. That means a lot to us, glad we were just what we needed. Our staff IS dedicated to excellent customer service, thank you for mentioning them!

"Great Hotel, recently remodeled, great location easy access off I-35"

5
TIM B, Rochester, MN 24/05/2018

Stayed 4 nights at this hotel in 4/2018 after having stayed there in 2014. Noted that the hotel has been remodeled including rebranding the Restaurant. Very clean rooms, friendly staff, good AM breakfast, easy access to hotel off I-35 just South of the downtown area. Definitely will stay again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks for staying again, hope you will be back sooner than four years from now! We are constantly upgrading and fine tuning our hotel, to be responsive to our guests' requests and suggestions. We want to be your home when you are in Austin.

"Good choice for Austin stay"

4
alltravellvr, Ohio 20/05/2018

We found the hotel to be attractive, updated, and well-maintained. Our room was pleasant, appreciated the black-out drapes, and pillows and bedding were crisp and comfortable. Bathroom was small and had only one sink, but otherwise fine. Daily breakfast had a long line, but included standard continental fare along with hot egg, sausage, bacon, gravy, and biscuit items with plenty of varied seating. Our one significant complaint comes in regard to the front desk. I had booked online, but check in was incredibly lengthy. So much so, that the clerk finally recommended I go on to dinner, and he'd finish the paperwork. Check out was the same, easily 15 minutes or longer, and it was still done incorrectly. I haven't yet received the final bill with a zero balance or the promised gift card and neither clerk (different staff each time) seemed friendly, knowledgeable or competent. I'd still recommend the hotel, in the hope they resolve the staffing issue and provide the necessary training for the desk staff.

"Great Staff and Lovely Hitel"

5
daraotoole23, Dublin, Ireland 20/05/2018

No complaints about our stay at this hotel. It is a 10 minute car ride to most main attractions in Austin. Staff here very nice and hotel and room wad was very clean. Pool and Jacuzzi were lovely too.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience.Our location is one of our best amenities, and I am glad it was that way for you. Our staff is dedicated to you, hope you will be back soon.

"Close to all the Austin Sites! "

5
User 17/05/2018

Stayed for two nights in Austin and our goal was to see all of Austin's best! Upon checking in, Larry and Amanda gave us the low down on sites, maps, and waters! A must since it was close to triple digits on our first day. Rooms are clean, beds firm, and all of the amenities are quality. Breakfast in the morning is substantial- waffles, eggs, fruit, coffee, juice, biscuits, cereal, oatmeal, bread, pancakes and I think that covers it! The entire staff goes above and beyond with cleanliness and it shows. Also, it was a joy to see recycling receptacles. One tiny issue was that WiFi was only initially accessible in the lobby. Was still able to use it in the room, but first log on had to be in the lobby. Definitely a first world problem to have and I didn't think it affected the quality of our stay. We were some what successful in our endeavor of attempting to see everything. We will be back and we will stay here!!!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
So glad you stayed with us while you were exploring Austin; our location is so ideal for doing that! That you will stay with us again is music to our ears: you have made our day! Come back soon and stay often!

"Location was not easy to access"

3
elsac594, Temple, United States 17/05/2018

Appearance of hotel is nice, breakfast was average. Price was high and beds were not comfortable, location was hard to get in and out due to Construction nearby, will not consider this Best Western Plus Hotel in the future.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks for staying and sharing your review. So sorry you were uncomfortable; please know we will always help you change to another room when one is available. Access to the entire area will improve when the construction is complete, so I hope you will reconsider.

"Second time"

4
Clint R, Calgary, Canada 16/05/2018

Good price for value. Gary quiet with plenty of free parking. Staff seemed friendly. Room was clean and quiet. Good size fridge in room. Free wifi seems to work very good. Very quick to everything on congress or Lamar - except coming back at rush hour.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
We are looking forward to your third stay! Thanks so much for staying; we are here to make you happy and comfortable. Hope you are back soon.

"All good but.... "

2
User 15/05/2018

It was a last minute weekend trip from Houston for Mother's Day. Pros- Check in staff was nice and the room was good size. - We requested extra towels and a blanket and it was brought right up. - The complimentary breakfast was good and filling. Cons- The pool needed to be clean, so my daughter didn't want to stay in very long. - The worst was as we were packing to leave I noticed bug on the bed. That totally grossed me out. - At check out the clerk asked me how the stay was and I answered, “It was fine.”. She responded, as she should, with, “Just fine? Was there a problem?” I responded yes and that I had saw a bug in the bed. She didn't react or even acknowledge what I said. She kept her head down and her he only thing she said after that was, “You are all paid up and the receipt will be emailed to you. Have a nice day.”

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. I am so sorry for the problems you experienced, and appreciate your feedback. We strive daily to be the very best we can be; we want you to be happy and well attended to. We are unable to contact you directly, but if you want to speak with us further please contact the front office manager at 512-444-0561 x 410.

"Great experience!"

5
Linda B, Texarkana, Arkansas 11/05/2018

This hotel was conveniently located to the Capital. The staff were magnificent, especially Trishelle. The breakfast was amazing, and an independent restaurant was adjoined to the hotel. This made it very convenient.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks for staying and sharing your experience. Our staff is great, and dedicated to making you happy and comfortable. Hope you are back soon!

"Great pool!!"

4
User 10/05/2018

Great hotel, loved the pool and hot tub area. room was nice and the staff was very accommodating. I do wish the balcony's were made to be used instead of just for decoration. I definitely recommend getting a room with a courtyard view, its so beautiful.

"AC was a problem"

4
macfamilysanantonio, san antonio 04/05/2018

The hotel was very nice. Good decor, pretty pool area, etc. The room was also nice with a Keurig coffee maker, fridge, and microwave. We chose a 3rd floor room and it was very quiet. The bed was a little hard for my taste. The biggest problem was the AC. The room would get very warm until the unit kicked on (although I set it to 68!) and then when it turned on it treated us to a very strong arctic blast. I twas also loud every time it turned on, and so woke me up multiple times during the night. I didn't eat breakfast, but the coffee at the breakfast bar was good. My husband wasn't really impressed with the food. Also, few plugs in the room for iron or if you wanted to use a blowdryer outside of the bathroom.

"Just right for us"

5
B0bJ, Eastbourne, United Kingdom 30/04/2018

We stayed here for 4 nights, and found it to be a very comfortable and friendly hotel. Our room 226 was approx. 10 metres by 5 metres and well equipped in all respects, with a very comfortable bed. It took a little experimentation to make the coffee maker operate but all was well. The staff were very helpful and found Sheryl especially personable and hard working. We used the excellent local bus service - CapMetro - and it served us well - just $2.50 for a day pass.

"Perfect for our Needs!"

5
Allisonspring, Asheville, North Carolina 25/04/2018

Husband and Wife trip. Husband-MotoGP...Wife....Austin proper. Perfect location. Husband utilized Uber or Lyft to racetrack daily. I was able to get to Congress Street, LBJ Library, Capitol, LadyBird Lake, Mt Bonnell, LadyBird Wildflower center and everything in between very easily. The Uber ride to Congress street was in the $5-$6 range and was very easy. In addition we went to Rainey Street several of the evenings. So location is great! After that we found the hotel very comfortable. A nice breakfast in the morning (good for a hotel breakfast!), very nice customer service when needed at desk. Our room was very clean and comfortable. We did not have a chance to use the pool as it was cooler weather, but looked very nice. They have a fun restaurant attached if that is something to know if needed.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing your review. It makes our day when a guest said we were perfect for them, we strive for that every day. Hope you will be back soon!

"Stay away and lookaround"

1
642richarde, Whittier, California 24/04/2018

Very noisy and there are guests who don't respect other guests . Slamming doors yelling and screaming in the halls also not the cleanest. You make complaints and nothing happens . Spent close to $500.00 for 3 Nights and was up all Saturday Night due to the noise and did complain. was offered a $25.00 credit. What a joke. As they knew there was a problem from Saturday night. 3-4 maids and 1 handy man were in the room where the noise was coming from till after 6 PM

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your feedback. I am terribly sorry for the problems you encountered during your stay, and that they were not resolved by the time you checked out. We are addressing these items as a staff, and will make changes as is indicated. Please contact myself or the Front Office Manager if you would like to discuss further.

"Close To Everything"

4
KeeciaH, Jenkintown, Pennsylvania 24/04/2018

I had a great stay at this hotel for my birthday visit to Austin. Amanda at the front desk checked me in when I arrived in the evening. She was very personable and wished me a happy birthday. The hotel has a little bit of an odd configuration, but she gave me a map. There are plenty of signs, but I have no sense of direction so it took a while for me to find my way back and forth from my room on the third floor to the lobby. The included breakfast was good with the menu changing a little every day. My favorite food item was the "do-it-yourself" waffles that were in the shape of the state of Texas. The rooms were clean, although the beds were a little hard for me. I liked that the hotel was centrally located. Everything I GPS'd in Austin was 10-15 minutes away. :-) Not far from the great shops, restaurants, and murals on South Congress. Would recommend.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing your review. Our location in Austin is one of our best amenities and I am glad it worked so well for you. We are dedicated to providing our guests exceptional experiences, including wishing you 'Happy Birthday'! Hope you are back soon.

"Very nice hotel"

4
CincyVacationGirl, Cincinnati, Ohio 18/04/2018

This hotel was conveniently located in the south section of Austin. The staff was very friendly and accommodating. The room was comfortable and clean. The pillows were excellent. The bed was great. Good selection of tv. The room has a smell of cleaning products but not overwhelming. For the price and parking, I would stay there again. There it's a charging station available for $2.00 an hour.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying. We are happy that you were happy, and that you will be back as quick as you can! See you soon?

"Excellent Hotel!"

5
January A, Seattle 17/04/2018

We enjoyed a 3 night stay at the Best Western Plus Austin City Hotel. We were warmly greeted by Alec at the front desk who had also noted our desire/request to be placed in a room near the elevator. We were on the 3rd floor and had great access to go out to our vehicle. The room was very clean and nicely appointed with coffee, tea, two very comfortable queen beds, a refrigerator and microwave. The toiletries in the room were organic Paya brand shampoo, conditioner, soap and lotion! It is rare to see organic soap, hair and lotion products in a hotel! They did not disappoint! The hotel serves up a free breakfast, with lots of options (including bacon everyday) of foods and drinks! In the afternoons, from 5-6 pm, they offer free appetizers! One of the afternoons we enjoyed some great chips, salsa, queso, and spicy egg roll filled with yumminess! Alec also was helpful in bringing to our room a requested shower cap (our room was quite a jaunt from the lobby) which was greatly appreciated! They also have an outdoor pool which we enjoyed, with nice shade trees, umbrellas, towels, and tables. It made for a great place to enjoy some sunshine and is tucked inside the walls of the hotel so it is a relatively quiet space too! Overall I would definitely recommend this hotel!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing your thorough review. Our staff is dedicated to being helpful and welcoming; we want you to be happy! That you recommend us makes our day. Please come back soon and often!

"Awesome"

5
A C, Albuquerque, New Mexico 16/04/2018

Great service at the front desk, cute and quiet room, giant outdoor hot tub with changing colors was the best! Great location, close to the downtown area, and the river. It was an excellent place to stay.

"Good, Clean and reasonably priced Hotel in Austin, TX"

5
Pravin_Patel-Atlanta, Atlanta, GA 09/04/2018

Stayed at this Best Western for three nights when attending a Wedding. Nice clean, specious room, friendly staff. Breakfast and Restaurant on site plus the pool and Bar. Twenty minutes from the airport and 15 minutes from downtown.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. We are all dedicated to keeping you happy and comfortable, we want to be your home in Austin. Please come back soon!

"Great location for the city or the airport; good breakfast even for gluten free"

4
Ruth T, Berkeley, California 09/04/2018

This place is right on a freeway exit and is convenient to accessing the city or getting to the airport (that exit is just one more exit away). We had a very early morning flight and appreciated how quickly we got to the airport. Our room had a king bed, comfy chair, desk chair, pull-out table, fridge and microwave. We were on the freeway side of the building but the room was still quiet. The free breakfast had scrambled eggs, hard boiled eggs, sausage, yogurt with toppings, make-your-own waffles, cereal and all the usual breads, muffins and such. I'm gluten free and had no problem finding enough to eat.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your review. Our location is very convenient and one of our best amenities. We appreciate your feedback about your quiet room and breakfast. Sounds like we were a good fit for you and we hope you will staying again soon!

"Clean, congenial and convenient. A special shout out to Larry at the front desk!"

5
handsonmom, Atlanta, GA 07/04/2018

My son and I stayed here for two nights while doing a college visit at UT. Every hotel in downtown Austin was exorbitantly expensive and so I thought I'd take a chance on this property which is still only two miles from the university and $100-400 cheaper per night with free wifi and parking. I'm so glad I did. It's immaculately clean and the rooms were very comfortable and well appointed with nice towels in the bathroom and quality bedding. I'm a light sleeper so I had requested a quiet room when I booked online and was placed just a few doors from a clicking outside exit door so I asked if I could be moved. Larry at the front desk could not have been more helpful and accommodating and swiftly arranged for me to move to a much quieter room. He even checked in with me after I moved rooms to make sure I was happy with my new location. I was so impressed by the hotel and especially Larry's customer service that I booked a reservation for a stay in June and at my request, Larry arranged for me to stay in the same room. Best Western Management, give that man a raise because his customer service tops what I've gotten at the Ritz, St. Regis, and Mandarin Oriental! The free hot breakfast was better and more expansive than any I've had a Hampton Inn or comparable hotel. The various dishes were hot, fresh, and plentiful. My teenaged son was impressed by the spread of waffles, pancakes, eggs, bacon, sausage, cereal, fresh fruit, pastries, bagels and yogurt. All in all, our stay at the BW Plus Austin City Hotel was a very pleasant surprise.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us, and taking a chance on us. We are especially happy we did not disappoint; I think you could tell that we are all dedicated to keeping you comfortable, well-rested, and welcome: that's why we are here. So glad you will be back in June, and if your son selects UT, know this is your home while he is there. See you soon!

"Nice Stay"

4
John A, Marion, Ia 04/04/2018

My wife & I stayed here several nights. We had a King Bed room on the ground floor as we requested. Overall no issues with the room. Bed was good, the room was clean. Shower OK. All of the hotel staff were very nice. The outdoor pool area was very nice. My wife and I sat out there in the evening had the whole area to our selves. The sound of the water & chipping & squawking of the birds almost made us fell that we were sitting in the tropics. Very enjoyable. The breakfasts were very good as compared to most other hotel breakfasts. The hotel is located not too far from downtown. A very easy drive down South Congress Ave which takes you through south Austin neighborhood which is interesting in itself. We would stay here again if we are in the area.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review. That you will stay again says so much to us, and we appreciate it more than you know. We hope that you are back soon and stay often!

"Best value in Austin!"

5
Susan05821, Barnet, Vermont 04/04/2018

Passing through busy Austin for only one night and found this affordable and convenient gem. Not the usual cookie-cutter chain motel. Nicely landscaped and appointed. Convenient on and off Hwy 35 for ease in getting to and leaving Austin with its unbelievably intense traffic flow. Very clean and comfortable common spaces and accommodations. Appreciated the free apples, ice water, coffee and morning paper in the lobby. Also the real glasses and coffee mugs in the room. No plastic! Lovely and restful courtyard around the pool and hot-tub. A bit of a maze to find and get back and forth to our room but good signage helped. Loved the fact that the free breakfast was in the attached restaurant with many more options for the discriminating eater than anticipated for the price. Real food (not pre-packaged sweet treats) that was well-presented despite being a buffet. Only issue was the one person staffing the desk for AM check-out who seemed stressed and curt, thus slightly less than friendly or helpful.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for discovering us and sharing your experience, you must come back and spend more than one night! We love not being a cookie cutter hotel, glad that you appreciated it too! So sorry your departure was not very pleasant, and thank you for the feedback. Hope you are back soon.

"On our Way to Canada from Texas"

5
Ernest W, Winnipeg, Canada 03/04/2018

The hotel is close to the I35 freeway. It is a short cab ride or drive to downtown. The hotel and rooms were tidy. Everything worked properly in the hotel. The breakfast was adequate and allowed us to get on our way quickly in the morning. We have stayed here before and will stay here again.

"Urban Music Festival"

5
Slooun, Killeen, Texas 02/04/2018

Good, clean hotel that's close to Auditorium Shores. Very clean and quite. Breakfast is good but nothing special. Band on Saturday night but depends on genre if you like it or not. Convenient and easy to access from the Highway. Good spot to stay in South Austin.

"Great Hotel and Staff! Hospitality at its Best!"

5
ksorr1, Ogden, Utah 01/04/2018

BW Plus is conveniently located to several areas. The rooms were clean and comfortable. Professional and friendly front desk staff and housekeeping staff that will do anything to ensure your stay is comfortable and hospitable. Breakfast in the hotel is outstanding and if you eat at the restaurant for any meals the staff is great! I highly recommend this hotel for your stay in Austin!!!

"Clean, modern and centrally located"

5
Robbison1919, New York City, New York 27/03/2018

Came here for a few days on vacation. The place is centrally located in a residential area, 10 minute walk from So Congress, and 10 minute taxi to downtown. The place was recently renovated and very modern and clean. The pool is clean and there's a hot tub too. Plenty of parking. The free breakfast was more than just muffins and juice. There were hard boiled eggs, tortilla, beans, hash browns, etc. Great value!

"Highly recommend this hotel"

5
GeetaB, Green Bay, WI 25/03/2018

I was so impressed with this hotel!!! We got such a great deal directly on the BW website. Breakfast was very nice and included in the price, and offered extras like Almond Milk, toppings for the Granola, and fruit and healthy cookies, in addition to hot food and the usual breads/pastries/etc. The hotel had a laundry room, pool and a very nice fitness room, though we didn't use any of them. There is construction around the hotel and it is right by a Starbucks, Dennys, 7-11, gas station, and the highway. We were able to quickly get on the highway to go anywhere we wanted and also easily take Congress and the inner streets, which was our preference. We were 10-15 min away from anywhere we wanted to go (other that the UT and LBJ library, which was about 30 min away), including 15 min from the airport. The staff was very helpful, the hotel was very clean and looked newly renovated to me, and had free parking. I would highly recommend this hotel as I got everything I wanted for a great price. You will definitely need a car, but would anywhere in Austin really!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your thorough review! We are so pleased we met and exceeded your expectations. The entire staff is here for you and to make you feel like family. Hope you will be back soon and often!

"Best Little Hotel In Austin"

5
User 23/03/2018

Great rooms, very clean and extremely comfortable, professional staff and excellent breakfast...If you visit Austin for any reason, this hotel offers everything at a great rate! At this hotel you don't have to worry about anything except enjoying your reason for being in this beautiful city...THANKS!!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review. We appreciate your feedback, and hope you will be returning very soon. We want to be your Austin home!

"Charged my card without explaining anything"

1
Elleannora, London, United Kingdom 23/03/2018

I booked this hotel and gave them my card details, but they replied that my card is invalid and that my booking will be cancelled. However they still charged my card for the full price! Continuous attempts to contact them were not successful...

"Great hotel during SXSW"

5
ManWaggsaw, Chicago, Illinois 19/03/2018

Perfect distance from the insanity at SXSW. Cheap ride-shares to downtown and east side. Hotel was accommodating, staff friendly and respectful. They offered me bottled water and gave me more each time I asked. Hotel was recently remodeled; it's tasteful and functional.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying with us and sharing your review. Our location is our best amenity. Our staff is here for you; hope we see you next SXSW! But of course come back sooner than that!

"Good location "

4
User 13/03/2018

Room was clean and comfortable. Breakfast was good, price was reasonable and location was close to where we wanted to be. Great to have a restaurant and bar connected. Staff was friendly and helpful Would stay here again

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for sharing your review. We love being here for you and hope you will be back soon and often!

"Nope, nope and nope"

3
User 12/03/2018

We stayed in a King Suite room. When we walked into the room the first thing we noticed was the NASTY smell, secondly the stains on the couch which was to be my son's bed. We were moved to a new room.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us. I apologize for the inconvenience caused you, and I am sorry the first room was unacceptable. I am happy we were able to move your room, and glad everything was good from then on. We value our guest's feedback always, hope you will consider returning in the future.

"Nice hotel, be careful about your room selection here"

4
Ali C, Moscow, Idaho 12/03/2018

This hotel was nice for the sxsw conference. The cost was more reasonable than anything else in town during that conference. Breakfast was good, varied, and I enjoyed it. I would like to encourage them to serve breakfast for another half hour, particularly on the weekends, as it was tough to get ready by 9 to get breakfast in by 9:30 on sat/sun. The hot tub was really nice, we were there 4 nights and enjoyed the hot tub each night. It could have been hotter, but more importantly, the jets didn't work in any substantial way. The property itself has been well renovated. The room was small but lovely and definitely sufficient for my daughter and myself for the time we were there. The rate for government employees was really helpful. The vending was FAR away, there was supposed to be vending near our room on the 3rd floor, according to their own guest guide, but it wasn't there, just ice. The lay out of this hotel makes it kind of weird to be honest. I asked for a room near the hot tubs, but they didn't have anything. I didn't like that our room was "outside" we had to go outside three times in order to get to our room in and out and using our key several times to get to the room. Ask them for something near the lobby, that will also be reasonably close to the hot tub, or ask for something near both. The hotel like many Best Westerns rambles all around, so it takes a while to get anywhere, and I heard other guests complaining and joking about that. Also it's a little hard to get into the place, so ubers had a bit of a hard time. Nevertheless, given the price for sxsw week and the available breakfast, lovely lobby, gracious staff, it was a good stay.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us and for your thorough review. Now that you have been here and are familiar with the hotel I would encourage you to contact us directly for your return stay. Our staff is always pleased to help our guests reserve the room that best meets their needs, just come back before next March! As an FYI the hotel daily provides the breakfast for our guests in our restaurant space. Our resident restaurant, Opal Divines, has a weekend brunch Saturdays and Sundays, beginning at 10 am: an alternative for you to consider:)

"Nice"

4
Mary K, The Woodlands, Texas 09/03/2018

Nice rooms, although, we couldn't open our drapes because we faced the sidewalk. Location next to 35 very good, the free internet was great, great beds, nice breakfast except for the coffe and the coffee machine....dribbles hot water. The staff was very polite and friendly.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying with us and sharing your review. Glad our location was convenient for your activities. Thanks for the information about the coffee machine; we will look into that immediately. Hope you are back very soon!

"Awesome breakfast!"

5
happyrus17, Bear Creek, Wisconsin 05/03/2018

Very friendly and helpful staff. We got there late and only stayed one night and left by 7:00a.m. so didn't get to experience the bar/grill attached the hotel at night but the breakfast was wonderful. Hot buffet with eggs, bacon, waffles and all the normal quick foods.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying, if only for one night. Please come back and stay longer so you can relax by the pool and have a meal at Opal Divines! Hope to see you soon!

"Nice, would stay again!"

4
User 27/02/2018

I stayed here with my daughter for one night this past weekend. We had to drive into Austin for an event and needed an overnight stay before our drive back. Everything was very nice and we would stay here again. The girl at the counter was very friendly and helpful at check-in. Our room was fine. Breakfast was outstanding. The only reason for 4 stars instead of 5 was that this hotel is located right on the highway, and I could hear highway noise very clearly all night long which made it very difficult to go to sleep. Overall I am happy with my stay and if we need to return to the area, we would consider staying again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review. I am sorry the highway noise was a negative; be sure to request a room on the courtyard side of the hotel next time you are here. We would be very pleased if you stay again!

"Clean and friendly"

5
Liz E, Jeannette, Pennsylvania 26/02/2018

The room was clean and the staff was super friendly. The staff gave excellent recommendations for things to do and places to eat. They called our room shortly after we checked in to make sure our room was to our liking. The pool area was nice as well. This location is right outside of the city, but is a short ride to any place you would like to go. It is also conveniently located next door to gas station. I would recommend this hotel and would stay here again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying, and sharing your review. We are so pleased that we were such a positive experience, and that you would stay again is music to our ears. We want to be your home when you are in Austin. Hope to see you soon!

"Wonderful Hotel"

5
User 24/02/2018

This is a great Best Western Hotel. We could walk to South Congress Avenue from here and it was very close to downtown. The breakfast was wonderful and they had different items each day. Since breakfast is in the attached restaurant there was always plenty of seating. The coffee machine in the lobby made fantastic Mexican hot chocolate. Staff was very friendly. Opal Divine's attached restaurant was a great place to get a bite to eat. The pool area was very attractive, but it was too cold to use. I would definitely stay here again if ever in Austin. Oh, get tickets for Esther's Follies!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience. So glad you appreciate the numerous iconic Austin attractions and our proximity to them, Esther's Follies is just a fun experience! Please come back when the weather is warmer and you can enjoy our pool and hot tub. Everything will be blooming very soon.

"Enjoyable stay"

4
User 23/02/2018

At first glance the hotel looks a little dated, but Larry at the desk was super welcoming and friendly, and our room was small but spotlessly clean. The top bedcover falls apart because it is a blanket between 2 sheets. I love the cleanliness of that, but if you are sharing the bed with a restless sleeper it can get messy. We ate at the attached restaurant, Opal Divines, which was super convenient and a nice experience. We would stay there again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for sharing your experience. It is most rewarding for us that you will stay again, that's the best feedback always! Hope to see you soon!

"More motel than hotel"

2
punkinpapa, Vancouver, WA 22/02/2018

Definitely not impressed with our stay. The lodging's address is actually the freeway off-ramp. That explains a lot, because the traffic noise is very loud all night long. Also, the entrance to our room was outside—a remnant of the original version of the motel, which added to the noise. Unfortunately, we had a medical emergency the second night, and due to the dated design of the building, the medics couldn't get the gurney to our room, because of the narrow twists and turns. Lastly, the service was subpar. We got back to our room at close to 5 PM the second night, and our room hadn't been cleaned. We left at 6:15 PM, and the maids were cleaning the rooms next to ours. They saw us leave, but they still didn't clean our room. I definitely would not recommend this place to anyone.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. Please accept my apologies for any inconvenience caused you during your stay; I hope the medical emergency was quickly resolved. Two thirds of our guest rooms have interior entrances, and we are always happy to relocate a guest/change room type when feasible. We would be pleased to have you give us another opportunity to exceed your expectations!

"Great restaurant and amenities"

5
Tekwreck, New Providence, New Jersey 10/02/2018

Great hotel at a fair price. Opal Divine restaurant was really amazing. Free breakfast was one of the best I've had and was consistently good throughout my stay. Staff went out of their way to make sure everything was satisfactory. I loved the keurig in the room- coffee was much better than other hotel cafes machines I've used.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. Glad you enjoyed Opal Divines and breakfast. Next time the desk can share a list of close by restaurants if you want to venture out. In either case, please make us your home when you are in Austin.

"Ok for a BW"

3
gborotraveler, NC 09/02/2018

Stayed here one night in town for business. It is an ok BW. Kind of out of the way and not much around. Bar/Pub attached was ok. Good selection of beer and whisky. Nice appetizer snacks in the obby in evening. Breakfast was good. Room clean, bed was ehhh. Shower kind of week but warm. A maze to find your way around and get to your room

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. Sorry we did not wow you, and hope you would give us a second chance. We appreciate your feedback and are always motivated to improve our experience. Hope to see you again.

"Simply Amazing "

5
L1392SRsamuelp, Lancaster, California 08/02/2018

So as I have mentioned before I travel for a living as a building inspector all throughout the US. Usually I'm a Hilton kind of guy..... I gave Best Western a chance and boy did the blew my mind. The service is at a 5 star level. The house keeping is flawless, the hospitality is at a category of their own. I stay at an average of three hotels a week throughout the US and Vest Western sure raised the bar of expectations. The sales manager Leah was very professional but so human and not robot Like to attend my requests. I highly recommend this hotel for business or pleasure. Give them a try and I guarantee you won't regret it. Great job guys. I'll make sure you guys are at the top of my list for all my stays.

"Great location and staff"

5
angelagU6916EG, Toledo, Ohio 05/02/2018

The hotel is beautifully renovated along with a caring and helpful staff. This location is a GREAT value for the price with quick access to anywhere you could want to go. We would definitely stay here again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying; we are so happy that you had such a good experience. That you would stay again is the highest of praise, and we appreciate it. Hope you are back soon and often!

"Friendly"

5
Dan T, Lubbock, Texas 01/02/2018

Austin City Hotel was clean, bed was great and everyone from house cleaning to front desk was friendly and helpful. Breakfast was great...much better than most hotels......talking to you Holiday Inn and others

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review. Your enthusiasm is much appreciated! We are always looking to improve and welcome our guests' suggestions. We are here for you! Hope you are back very soon!

"Two rooms two bathrooms "

5
prayegordon, New London, Minnesota 11/01/2018

Very nice hotel, Friendly staff, and the first time we have had two full bathrooms in our room. Traveling with family and they were very happy to assist with any extra requests! Great breakfast which is included and the queso in the bar is the best we have ever had.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your review! So glad we were such a good fit for you and your family; hopefully this means we have become your "home" when you are in Austin. See you soon?

"Awesome place... I loved it..."

5
Christine M, La Porte, Texas 06/01/2018

All the amenities...awesome staff, and just an overall cool place... Great restaurant attached...couldn't ask for more. The motel looked more like an eclectic Austin apartment than a motel....Would choose again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying, and for your enthusiastic comments. Being an older property, and not a box, we try to be that eclectic hotel, so glad you liked it. Please let us be your home when you are in Austin. See you soon?

"I love this hotel!"

5
Nkuck1, Kaiserslautern, Germany 06/01/2018

There is so much to love at this hotel! First, it's beautifully updated and looks great. Second, the rooms are very clean and comfortable! They even have kurigs in the room. The staff has been so professional and helpful. The breakfast is great, includes pancakes, waffles etc. The best part is there is free parking. I would stay here anytime I came to Austin!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for your enthusiastic review, and for calling out that our parking is complimentary: a very big amenity for Austin. Please know we do all of this for folks like you. We want to be your go-to hotel in Austin, we want you to be part of our family. Come back soon!

"Great Hotel"

5
Ron R, Abilene 03/01/2018

one of the best Best Westerns I have stayed at, and Amanda at the front desk was awesome. The rooms were large and very clean, we had a separate bedroom with it's own bathroom which was very nice. The restaurant on site was very good to eat at too.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying with us! We love being one of the best Best Westerns! Thank you for your loyalty to the brand, and we hope we are now your Austin home. Thank you for your kind words about Amanda, she appreciates you. Hope to see you soon!

"Very nice hotel"

4
Belinda G, Glendora, California 02/01/2018

Great location off the IH 35 , rooms cleans and up to date, comfy bed and pillow, good price especially for New Years weekend. Continental breakfast which was so convenient and very nice staff! I wish it was warmer weather to use the pool and wanted to work out but time ran out! I would go back again same location for sure

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying. Please do come back when the weather is warmer to enjoy our pool and hot tub. Come spring everything will be blooming and beautiful! Hope to see you soon!

"Outstanding value"

5
Elizabeth B, Boulder, Colorado 02/01/2018

We were very impressed with the professionalism of the staff,the quality of the room and services, and the ease of access to Austin. The staff went above and beyond and the room was well kept and furnished. Outstanding value!

"Nice rooms, good location, great breakfast"

4
willowz77, Austin 02/01/2018

We stayed 2 nights, we had a small plumbing problem but it was immediately fixed. The staff were friendly and the hot breakfast was nice. The hotel was in a convenient location. Overall a good experience.

"Great stay!"

5
marilynh606, Llano, Texas 27/12/2017

Hotel provided great value: nice room, awesome breakfast, fitness center, good location, helpful and friendly staff. Would recommend. Hotel appears to be older on the outside, but inside is modern and clean.

"Clean rooms, nice breakfast, great place to stay"

5
lisamH5614LI, Flower Mound, Texas 22/12/2017

This hotel was in right location for us to visit family for Christmas. Very clean and updated and the price was perfect. Dog friendly so our whole family could come. We will definitely stay here next trip down.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying with us, and sharing your review. So glad we met/exceeded your expectations; we want to be your Austin home whenever you are here. Hope to see back very soon!

"Our GO TO hotel in Austin!!! "

5
drylandmurmaid, Plainview, Texas 21/12/2017

We stay here every time we visit our son in ATX! We wouldn't think of staying anywhere else. Great beds and pillows, perfect location!!! Breakfast is good, and the bar is a blast!! Parking has always been secure!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you SO MUCH for letting us be your home in Austin. We love our regular guests most of all, and we are so happy you are part of our family. Hope we see you often in 2018!

"Quality, budget hotel"

4
173tarenp, Minneapolis, United States 19/12/2017

Nice location right off of 35, but not a walkable neighborhood. Not bad if you want to be close to South Congress and Downtown but don't want to pay downtown prices, plus there is no charge for parking. The hotel was basic, but clean with a surprisingly comfortable bed.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review. I do want to clarify that there is a very nice residential neighborhood immediately behind the hotel that leads to South Congress, but half way there is a green belt with walking trails. Do give it a try next time you are here.

"Very nice hotel close to everything at great price"

5
Jules996, Mineola, New York 18/12/2017

We stayed here 3 nights in December 2017. The hotel has a beautiful lobby and a large parking lot that makes it convenient to bring your luggage in. It is close to the major downtown sites in Austin for a much more reasonable price. The breakfast buffet has a wide variety of items including healthy and hearty choices for all types of eaters. There is a bar with lots of good beers and decent enough sandwiches/salads on the premises. All a very nice stay. I highly recommend this place.

"great hotel"

5
User 13/12/2017

nice little hotel - good breakfast, good restaurant attached to the hotel. great space for events or just a quiet evening not too far from the city. it's right on the highway, but you can't hear it from the room.

"Service is Good"

3
User 10/12/2017

The hotel staff was wonderful. The restaurant service (not connected with the hotel) was poor and hey got our order wrong. Food was just ok. The rooms are very small. We stayed on the first floor. BIG mistake! There were parties going on either side of us til 2 in the am because they were close to the conference rooms and the bar. Nice that they allowed pets because we have a dog.

"Simple Elegance"

5
CKnight728, Arlington, Texas 05/12/2017

I was just in Austin for a quick one day business trip and I could not have chosen a better place. The lobby is simply beautiful and the staff was very friendly. My room was very elegant for the price range, clean and very well lit with several LED lamps. I was really surprised by the breakfast. Scrambled eggs, bacon with tortillas, refried beans, cheese and other fixings to make a great breakfast burrito. Waffles and a pancake machine! I didn't try that... but it looked interesting. Plus all the regular cereals, breads, juice and coffee. The breakfast was served in the Blue Moon Bar which was connected to the hotel. This provided a large area for eating and even with a large number of people, there is still plenty of room for everyone. Access to downtown and the capitol was easy so the location was great as well. Next time I find myself needing to stay in Austin, I will definitely be returning to the BW Austin City Hotel.

"I will return"

5
Q205LHmichaele, Highlands, TX, United States 04/12/2017

I am satisfied. I plan to stay here again. I have business in this area on a monthly basis, and will probably adopt this hotel as my regular lodging facility. This Best Western is the only one where the staff has read the "special requests" on the reservation, and accommodated the request: THANK YOU for being Professionals, and not the all to common "excuse makers".

"Nice Stay"

4
2006ranchlady, McAlister, New Mexico 03/12/2017

This hotel is very nice and our bed was very comfortable. It is fairly quiet even though it is on the interstate. The only objection I had was that it is on the busy interstate and we don't drive in that much traffic in a year's time. But it was close to the center where we needed to go.

"hotel"

5
User 03/12/2017

arrived very late -after midnight and was greeted by a friendly staff . Was given a bottle water and was escorted in the direction of my room. Great hospitality, thanks. Needed some amendities and was quickly given them in the am

"Austin stay"

5
Doris F, houston, United States 03/12/2017

I found this hotel was great for the money and close to many attractions. I enjoyed the stay. The front desk personnel was friendly and very helpful. This hotel should be on your list of hotels. The room was great.

"Very Comfortable. Breakfast Disappointing"

4
aka_space, Edinburgh, United Kingdom 01/12/2017

The hotel is very large and does have a kind of industrial feel to it. The reception staff were outstanding and dealt efficiently with all inquiries. The room was comfortable and well equipped - really appreciate the fridge and the microwave. To get to the downtown areas you have to walk for about twenty minutes to get to South Congress. This is a pleasant part of town with lots to see and do. From there you can take buses over the river into the downtown area. My wife and I like to walk and use public transport when we are on holiday so none of this was a problem for us but for others really you have to drive. One tip - we had a hire car and drove it to just before South Congress - where there is free parking in a residential area - and then got the bus. Two negatives - breakfast has been reduced by the money men to just a functional experience - no pleasure. Plastic cutlery, paper plates, limited selection - almost felt like the kind of stuff you would get at a children's party. The other thing is smoking. The hotel says it is non smoking but people are still allowed to smoke around the swimming pool and in certain other areas. Given what we know about the damage smoking causes to health and the fact that for non smokers it is really unpleasant to suddenly find yourself breathing in second hand smoke surely the time has come to ban smoking from all areas of the hotel and its grounds - no exceptions.

"Excellent Basic Motel"

5
Winedorf, Dallas, Texas 20/11/2017

Convenient to activities south of the river. Rooms very nice although on the small side. Ample parking. Comfy bed and pillows. In-room Keurig is a plus. Real glassware. Claim to have cleaned the TV remote.

"CONSISTENTLY OUTSTANDING!!!"

5
User 19/11/2017

Been staying at this hotel for many years and it is consistently outstanding in service and all amenities. Rooms are very comfortable and well maintained. Outstanding staff in all areas of the hotel. Alec and Jose on the front desk are long-time employees that provide upscale service and exemplary customer care, which in today's world of the cookie cutter hotel is a welcome relief for the weary traveler. Convenient close in Austin location with lots of well-lit complimentary off-street parking. Lovely Courtyard tool area with jacuzzi, and well equipped fitness center. Very convenient business center right off the lobby. Very nice restaurant and lounge adjacent that serves very good comfort food and delicious adult beverages that you expect after a long day at work. This is a Texas friendly Austin Hotel that you will return to over and over again. Highly recommended!

"Comfortable stay"

4
Marija D, Chichester, United Kingdom 19/11/2017

Pleasant staff, clean room and the hotel, safe place to stay. Not ideal location for those without a car but one can still get to downtown on public transport. Free breakfast. Excellent wi-fi and easy to check in for a flight.

"Best Western Austin City"

4
User 17/11/2017

Beautiful landscaping, hope the construction doesn't ruin it all. Pool and hot tub are beautifully landscaped and very clean. Value was great, with breakfast included. Coffee at breakfast needs some help, too strong or something.

"Nice Hotel Not so nice staff"

2
Dave G, Milton, Florida, United States 16/11/2017

Hotel is a little old but rooms are nice. There is a nice little bar and restaurant attached to the hotel the staff in the bar or nice but at time of check out the staff at the front desk was extremely rudestaff. They seem to have a very poor attitude don't know if they were just having a bad day or what but I live out of hotels and have not ever been treated like that.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us, and sharing your experience. Please accept my apologies for the unprofessional treatment you received at check out; I am so sorry and understand your concern. You should not have been treated as you were and we have addressed this issue with the employee and re-training has occurred. You are welcome here always!

"Work and fun!"

5
Flor G, Midland 15/11/2017

This place was clean, very clean, and we'll taken care of. The breakfast was great and hot. The staff was very helpful and friendly. Close enough to downtown to enjoy everything but far enough to not hear all the noise.

"Longhorns game"

5
18jeriv, Fredericksburg, Texas 15/11/2017

Wonderful service , clean and quiet room, breakfast was wonderful and free!! Staff was very friendly and knowledgeable. Booking was easy , upgrade was possible with no trouble. Location was great . Room service was great too .

"First Trip to Austin, TX"

4
McSix, Poulsbo, Washington 14/11/2017

After enjoying a family wedding, we extended our stay in Austin to see more of the city and the Best Western provided the value we were looking for. Close to many of the neighborhoods as well as downtown and the adjacent restaurant/lounge provided more than the usual and a great place to finish the evenings.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for sharing your stay. So glad we were here for you and you had a chance to explore our neighborhood as well as enjoy Opal Divines. Now that you know about us, make us your home when you are in Austin. Hope to see you soon!

"Stay away if you have a physical disability!"

1
Carol C, Tinley Park 12/11/2017

Fair warning for all who use a walker or wheelchair - you need to use ramps to get everywhere because the hotel is in different buildings and levels. You also need to go outside to get to the restaurant and that ramp is a challenge you don't want. Also, the room is too small to move around with your walker or wheelchair and the kicker is that you get charged more because it has a king bed and that's the only kind of bed provided.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. We apologize for any inconvenience caused you during your stay. While our hotel has a big footprint our accessible rooms are the closest to our lobby and on the ground floor. We are all here to be helpful any way we can and would be pleased to help get you to the restaurant: the food is too good to miss! I verified your room rate, and our accessible AAA rate is the same as it is for doubles.

"Stayed a Week"

4
Carter W, Darien, United States 07/11/2017

I wanted to stay in South Austin to be near my son. The location of this hotel is convenient to I-35 and South Congress and 1st streets which host many restaurants and are easy routes to downtown. The hotel room was on the small side, but the bed was very comfortable and the room was super clean. The inner court pool area was aesthetically pleasing. The bar/restaurant was nice and the hotel staff waas helpful and friendly. Thumbs up for this hotel.

"Clean, comfortable, reasonably priced and in a convenient location"

5
User 06/11/2017

This hotel is about 15 minutes from the University of Texas. All of the hotels that are closer are much more expensive. We have stayed twice while visiting grand kids as UT. It is a very well kept property. We even ate dinner at the restaurant and it was good. Would definitely recommend and stay again.

"family visit"

5
PAULA R, Fort Worth, Texas 06/11/2017

Looked for a hotel close to my daughter's house and found this one to be easily accessible. Even though it's on the interstate, we stay in a room on the backside and didn't hear a thing! Bed was comfortable, shower was great and room was very dark at night just the way we like it. We are from a rural area so staying in the city with lights and noise is usually a problem but not here. Check-in staff was great!

"Great value!"

5
User 05/11/2017

This is one of the better BW hotels I've stayed in. It was a new modern hotel and it looked and smelled like it. I think they're using some sort of aromatherapy throughout the hotel. Even though it was modern looking it had a cedary, woodsy smell. I liked it. The room was a bit small but comfortable for two adults and 2 18 year olds. The breakfast was fantastic. Great variety, great quality. Loved the yogurt bar and fresh fruit.

"Good choice for lodging"

5
L612IUanitam, Austin, United States 05/11/2017

Clean and well-maintained hotel. Comfortable beds. Very convenient for travel to Downtown Austin, South Congress and the highway. Parking easy, free and plentiful. Adjacent to a lovely neighborhood, stores and coffee. Great breakfast Friendly staff.

"Great"

5
User 31/10/2017

Great place to stay. The front desk staff is amazing and very attentive. They have a great rate and are in a perfect location. I would recommend this location to anyone looking to stay in Austin, Tx. Any attractions you want to attend are close enough to take LYFT or a taxi and it doesn't cost an arm and leg to get there. Again this place is wonderful and it is the only place I will stay while in Austin, Tx.

"Austin Ironman"

4
Steven K, Plano 31/10/2017

Good value and breakfast is included. The problem with this particular hotel is the lack of insulation between floors. You can hear the people above your room walking and if there are kids there then jumping Hard getting a good nights sleep

"Great place to stay"

5
janetgT9513AD, Rocky Point, United States 31/10/2017

The hotel was clean and everything was in working order from the room amenities to the pool & hot tub. The desk people were helpful and knowledgeable. The breakfast buffet was good and plentiful. The bar & grill where the breakfast was held was really great!! The food & service very good and the servers really know their beverages.

"Wedding "

4
dccoppo, Frostproof, Florida 30/10/2017

Just stayed 4 nights at this Best Western. Very nice hotel. Staff friendly and helpful. Breakfast was very good. The only problem was the area where breakfast was very congested and small. Very clean and beds were comfortable. Close to SoCo area and downtown

"Good Job"

5
528leahc, houston, United States 30/10/2017

Wish I could have stayed longer. I would for sure stay here again. I liked the appearance. Wasn't too far away from downtown. Quiet. Clean. And it was nice that there was a bar and grill attached. Wish I woke up early enough to try that breakfast :)

"Great Place to stay"

5
larcaro2, Chesapeake, VA 26/10/2017

My husband and I stayed here 3 days in October while visiting Austin. The room had a king bed with a comfortable mattress and lots of pillows. The room and bathroom were very clean. Their free breakfast was a full breakfast with bacon, eggs, hash browns, hambisquits, and much more. There is a restaurant attached that is not owned by the hotel. The sandwiches and margaritas were great. It's close to everything and doesn't cost an arm and a leg. We highly recommend it.

"Nice, Clean Hotel"

5
39Tina_2013, Denver, Colorado 25/10/2017

It's an older hotel, but it's clean and the rooms are nice and comfortable. It's right next to I35 so the location is great. Parking is free and convenient in their large lot. The hotel staff were friendly. I would stay again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. Location is one of our best amenities: so close and not too far out. That you will stay again is music to our ears, and fuels us to strive. We are looking forward to your return!

"Comfortable and clean"

4
shikynahq, Las Vegas, United States 24/10/2017

We had a pleasant stay at Best Western. It was close to downtown Austin about a 10min drive where we spent most of our trip. The staff were friendly and the hotel rooms were very clean. Would stay here again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us and sharing your review. So glad we were convenient to your downtown activities. That you will stay again is music to our ears, we will be happy to see you next time!

"1 night stay..."

4
S_N_B, Bermuda 22/10/2017

This was our first night before starting our road trip. Front desk staff were friendly and helpful, the room was drive up which I wasn't too sure about at first but it ended up making the packing of the car easier for the road trip. The room was clean, the bathroom could use a better venting system, it gets soaking wet from floor to ceiling from the shower steam. We didn't get to use the pool but we walked through and it was a really great area. The best part was the hot complimentary breakfast in the morning which included pancakes, waffles, eggs, fruit, yogurt plus more.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your review. We appreciate your feedback about the shower and will look into it immediately. So happy our staff was attentive and helpful and that you enjoyed breakfast. Come back soon!

"Fun hotel for groups"

4
janetsM8394BY, Steamboat Springs, United States 18/10/2017

This is a great hotel for groups. We were there for a wedding and there was lots of places to gather as a group. The layout is funky, you needed your room key to access from hallway to hallway. Pool area is nice and is kept clean. Pool itself could be a little cleaner. This hotel is close to S. Congress St and other fun places to visit in Austin!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your review. So glad you all found our hotel a fit for your event and we were convenient to your activities. We appreciate the feedback about the pool, and will be more attentive. We hope you are able to come back and consider us your home when you are in Austin.

"Average hotel with good location"

3
Bridesm0m, Menomonee Falls, Wisconsin 17/10/2017

This hotel needs a little updating. The fan in the bathroom didn't work sufficiently and the steam from the shower would never escape unless we opened the door. The halls were smelly and warm. The breakfast included was very plentiful and good. The waitress kept all area in the breakfast cleaned and filled.

"Wonderful and Inexpensive "

5
williamhP9311WM, Fulshear, United States 16/10/2017

We needed a place to stay close to St. David's South Hospital in Austin. The hotel has been updated and is very clean. Staff was very polite and knowledgeable and offered directions to several restaurants while we were there. Room was exceptionally clean and free from odors. Only drawback is the constant road construction going on in Austin and in front of the hotel. But, that doesn't detract from the hotel once you get in. Attached restaurant is a lot of fun and serves the breakfast that is included with the stay.

"Great Value"

4
Fred M, Missouri City, United States 14/10/2017

I've now stayed at this hotel on two different occasions. Very satisfied and will stay again when my travels take me to Austin. Less than half the cost of the hotels downtown. Great breakfast, fast internet service as well.

"Interesting layout, good location, reasonable rates"

4
christinehD8651VO, Pasadena, United States 14/10/2017

This hotel has a unique feel, and has lots of steps and some rooms are in a hallway but others open to the outside. So make sure and find out where the ramps and elevators are if you have a lot of luggage. My room opened up to the outside which I didn't like but it faced the pool area not the parking lot so it felt safe. The pool area is very nice, there is a waterwall and some lansdscaping, very pretty. The breakfast is adequate much like you would expect and there is an onsite restaurant and bar which is very convenient. The decor in the rooms and in the lobby is very attractive. I had a lot of mosquitoes in my room which was rather annoying but overall this was a good value.

"Very pleasant staff and lovely clean hotel"

5
carolcW9942BF, Fredericktown, United States 11/10/2017

Our hotel room was very clean and fresh. It was quiet too, which we appreciated. I felt very safe here. Any problems were immediately attended to....even my not knowing how to work the Kuerig Coffee Maker!

"Great ACL Hotel"

5
Ngoctram T, Houston, United States 10/10/2017

This is a wonderful place to stay if you're a festival goer. It's about 3 miles away and close to the highway. Close to South Congress as well if you like a cup of Jo's Coffee. I would definitely come back to this location.

"Lovely stay"

5
Clark G, Canyon Lake, United States 09/10/2017

Awesome Best Western. Nice rooms and awesome pool. Breakfast and restaurant was off the charts for quality. Highly recommend this place to anyone. Room was very quiet. Bed was comfortable. Internet was great.

"Trip to Austin"

3
jorgemariom843, Norway 09/10/2017

The hotel wa Nice,a nd the room clean but breakfast was not good, not even Close, specially since there was only cheerios as gluten free options and for us that is a big problem since we have Family members that are gluten intolerant

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your review. So sorry our breakfast was not satisfactory. We do offer a variety of meats, eggs, fruit and yogurt on our buffet and we are always open to suggestion as to what else we might offer. We will look to expand our offerings.

"Nice design calm atmosphere"

4
Danny G, Telaviv 09/10/2017

Location: next (south) is Road I-35. To the east is nice & quite neighborhood 3 floors, Nice design. Separate entrance directly to the elevator. laundry and vending machine. Good WiFi all over the place. The room (350). I like the design of both the room and the bathroom. refrigerator, microwave, coffee machine. no safe. Local A/C. Big chest. Armchair with place to the foot. writing desk + chair. Balcony. Breakfast a little more than the standard.

"Clean and Friendly"

5
869jandt, Las Cruces, United States 05/10/2017

We arrived when Austin was in the middle of ending their drought...we were soaked for days! The hosts greeted us warmly. The hotel room was warm, dry and clean. I wasn't too fond of the deodorizer they used (too perfumy) The pool looked well maintained, but was raining and had cooled so we didn't partake. Because of the rain, we did have many mosquitoes in our room (no fault of the hotel, though). The bed and pillows were comfortable. The complimentary breakfast was good.

"Best place ever"

5
User 04/10/2017

Great staff, facilities very nice, breakfast was awesome. We left a light on in our car, they tracked us down and called us so we could turn it off and not have a dead battery in the am. Great service.

"Quick Austin Visit"

4
JA A A, Houston, Texas 02/10/2017

We frequent Austin to paddle down the Colorado and visit The University of Texas (hook 'me). We have never stayed in this hotel and although the rooms are small, they are quite clean. The breakfast buffet that is held in the restaurant is good and refilled often. I would have given this hotel 5 stars if not for the evening clerk. My husband and teenage son went to get something from our truck after 9 pm. They did not know that the side doors that lead to our rooms are locked after 9 pm. They went to the lobby to get buzzed in by the front desk clerk who my husband noted to be very annoyed at their presence. Both my husband and son are very polite and did not say anything about the inconvenience of having to walk to he lobby nor needing to be buzzed in. They were, in fact, even grateful for the security measure and did not understand the annoyance that came from this clerk.

"Well-loved motel"

5
116susane, Dallas, Texas 02/10/2017

It appears that the owners/managers invest in the property because it is well-maintained. Lovely landscaping. Good signage for a confusing layout. Rooms were spotless. Mattresses, pillows, linens were in good condition. Lovely pool area stocked with towels. Front desk staff was friendly and prompt to handle requests.

"Amazing Stay"

5
J.c. S, Lake Havasu City, Arizona 30/09/2017

My wife and i were in Austin for a business meeting and from the moment i walked in this establishment blew my socks off. Grounds, staff, amenities, & location were great. I will definitely return to this hotel the next time i am in Austin.

"Great hotel!"

5
TXcwby76, Houston, Texas 28/09/2017

The property is clean, updated and has exceptionally friendly staff & Management. Loved the breakfast and the bar & grill are a great amenity for guests. Rooms are comfortable and tastefully updated with all the extras you could want. An overall perfect place to stay!

"Clean, modern, safe"

5
brandyem2017, LIndale, United States 28/09/2017

This hotel is so convenient to downtown Austin while being reasonably priced. It has gone above and beyond to make customers feel safe and comfortable. I had a pool view room which was quiet even though it's located right off the interstate. Plenty of FREE parking.

"Awesome place to stay!"

5
User 27/09/2017

Staff was very helpful! Place is super clean! Had to ship equipment to the hotel & Debbie & the front desk staff were very helpful with all the details. Constantly saw staff cleaning the whole time, even mopping the outdoor breezeway. Would definitely stay here again. Good breakfast variety!

"Good hotel for the money"

4
Terri D, Highlands Ranch, Colorado 27/09/2017

Great quality for your money! Recently lost their manager and it shows with their staff. Staff is not as customer friendly or customer oriented! However, the property is clean if you can look past some of the rudeness!

"Great place to stay"

4
User 26/09/2017

Friendly, informative welcome to a clean and interesting place to stay. While it is extremely convenient to the highway, the highway noise was pretty loud, but there was construction going on--not the hotels fault. The pool area is AMAZING!! Nice restaurant/bar for a meal or drinks. THE BEST HOTEL BED we have ever slept on!!

"Kids loved the deep pool"

4
User 21/09/2017

We stayed for one night, and it was one of the better hotels we had on our 12 day tour of Texas. It is an older hotel, but has been refurbished quite nicely. It is very large also, so plan on a little bit of a walk to get to the lobby and restaurant area if you're on the opposite side of the building. The pool was very large and actually is 8 feet deep, not many hotels have anything deeper than 5' so this was a welcome change. There is a large shallow splash area for the toddlers too. There is also a big hot tub, but since it was over 100 degrees when we stayed we didn't even consider going in. It did look nice though. Rooms were decent sized and the bathroom was adequate. Breakfast in the morning was very expansive and had lots of options.

"Very glad we stayed here"

5
coachvu, Boston, Massachusetts 10/09/2017

We were initially staying elsewhere but checked out after one night due to a poor location and dirty hotel. We couldn't have been happier with the Best Western. The breakfast was larger than we expected and quite good. Rooms were very clean, and people at the front desk were very helpful. The pool is nice, and the exercise room was also decent. Parking was very easy. Traffic is terrible everywhere in Austin, but we thought the location was great.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and for your thumbs up to our location; it has always been a positive feature for us. Glad we were here for you after your disappointing experience elsewhere. We are dedicated to providing an exceptional stay, we want to be your home in Austin whenever you are here. Hope to see you again very soon!

"Not a good start "

3
dry2111, Alice, Texas 09/09/2017

The front desk clerk when I checked in Joyce if I am not wrong, did not seem to know how check guest inn. The process for check in took forever, guy next him seems to not ready to help her at all. So after that frustration, room that giving us not able to located. As per direction there were no rooms. Rooms were good.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and for sharing your experience. I apologize for the difficulty you encountered at check in. We appreciate so much our guests' patience when new employees are in training. Glad you were pleased with your room; hope you give us a second chance!

"Excellent hotel"

5
User 01/09/2017

Stayed here for one night, with no problems. Large free carpark, clean room and comfy bed. The kids loved the pool, the breakfast was huge with plenty of options. The free drinks machine in the reception area makes very nice coffee. All the staff we met were friendly. I'd stay here again if in the area.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Our pool is always lovely this time of year, glad your kids had fun. That you would stay again is music to our ears and we hope you are able to return soon.

"Enjoyable stay"

5
Casey26, Dorset, England 28/08/2017

A really lovely hotel. Plenty of parking and a nice outdoor pool which is framed by the hotel rooms. The lobby area has some very nice seating with a tv and relaxing chairs and sofas, you can get free hot drinks at the machine or water from the front of the reception desk. Theres also a little bank of computers near the door. Reception staff were helpful and gave us maps to locations we asked about and suggested the great Longhorns steakhouse for a good place to eat. Theres a Dennys just across the road, very handy. Breakfast, which we only made it to once was simple but nice. Our room was very clean, nicely decorated and we had comfy double beds. In the room is the sink, hairdryer and mirror with the bathroom next door to it, really good layout so you can both get ready easily without having to wait for someone to come out of the bathroom so you can make up or dry your hair. There was plenty of room for our clothes and a nice big tv at the end of the beds. With did have an issue with our toilet handle going slack so it wouldn't flush in room 107, also the shower was leaking all round the wall fitting. We rang reception and someone fixed the toilet while we were out for the day. Safes are at reception and we made use of them every day for money and medications. Couldn't fault this hotel although we were disappointed the bar/club had closed down not long before we arrived. I would recommend this hotel and it was a good price against others I'd looked at. The location is fine and you can easily get anywhere from here unless you want to be in the dead center of the action where all the bars are.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for your thorough review. It sounds as though we met your needs and exceeded your expectations. We all are dedicated to providing a memorable and restful stay, we are here to make you happy. Do hope we have become your home when you are in Austin, come back soon!

"Great clean lovely hotel!"

5
Q5158YDdanielb, Edmond, United States 24/08/2017

Wonderfully maintained super clean hotel in the great SOCO area of Austin. (South Congress) Best complimentary breakfast I have ever had at any hotel in the U.S. period! The hotel is older, but absolutely spotless and very well updated. Hotel was well staffed and very friendly. I would definitely stay again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Older can be good, yes? Sounds like we were convenient to your activities, our location is really very convenient. Your high praise for our breakfast is much appreciated, and motivates us to make it even better. Do come back when you are in Austin.

"Great deal for the price"

5
ecbtravel, ellicott city md 23/08/2017

For the price, this hotel is really great. (4 nights, 4 adults for around $745...$186 per night for a 2 room suite with 2 private bathrooms..that's about $45 per person per night! Include a nice pool, hot tub, free hot breakfast, hotel restaurant, convenient location..hello!). We've stayed at this hotel many times. We've never seen a roach inside our room or the hotel itself for that matter. We usually stay in a double bed room, which is kind of small...this time we stayed in a suite with a King bed and pull out sofabed - 2 rooms and 2 bathrooms, a great discovery. They have a great free breakfast including pancakes, a Texas shaped waffle machine, eggs, bacon, even breakfast tacos on some days - not to mention cereal, breads and muffins, etc. We love the restaurant too. The food is GREAT. Try the pulled pork potato skins and the Mexican street corn. The bar also is great. The outdoor pool is beautiful and clean; they also have a hot tub and a fitness room. The hotel rooms are always clean, and the people are friendly. We always stay here when visiting family and my son at UT. It's right next to 35, on the West side, so easy to bop around town on the back roads if needed. If you are on a budget, this is a perfect location. We love it!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for your thorough and enthusiastic review, we truly appreciate you! Having such loyal, and happy guests is what we are all about, and we will continue to provide the same great experience to you and yours. Please come back soon!

"Location and so much more"

5
User 22/08/2017

This hotel is close to downtown and convenient to everything! We chose it for location but were pleasantly surprised with the level of customer service and comfort provided. Staff was extremely helpful, pleasant, and professional. Breakfast was included and far exceeded out expectations. Pool area was pretty, clean, and functional.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your review. We are so happy that we exceeded your expectations, that's what keeps us striving to be the very best Best Western! Hope to become your home when in Austin, and we are looking forward to your return!

"CLEAN!, COMFORTABLE! , OVERALL GREAT"

5
26andreinag, HOUSTON, United States 21/08/2017

I have used BW in the past for other trips. This last experience by far exceeded my expectations. Friendly staff, fulfilled requests, Fantastic rate! It was also nice touch to see it looks like they may have remodeled. I also liked their shampoo and conditioner because we ran out. Most hotels have yucky smelling ones and the facial bar soap was as great as my forgotten face wash I left @ home LOL. I kind of did hope the queen beds were a little bigger liker the full size ones but that's ok. Also very close to downtown, just wished there wasn't such heavy construction/traffic right in front of the hotel.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your review. We love being here for you and anticipating your needs, we want to be your home away from home when you are in Austin. Our amenities have many fans, so glad you were pleased with them also. Will we be seeing you again soon?

"Great find in Austin"

5
T9514DNdouglass, San Jose, United States 20/08/2017

The cleanliness and decor was very nice. Not what I expected for an older Best Western building. So I was pleasantly surprised. The bed and room is was what I expected from a higher priced hotel. Staff was very courteous and helpful.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your review. So glad we exceeded your expectations: we are all motivated to WOW you every time you are here. Hope you are back soon!

"Best Western Plus?"

4
donaldy768, Dallas, United States 17/08/2017

Plus is right. The Plus This is like no Best Western I have ever seen. If your going to Austin for downtown entertainment the location is perfect and the price is 60% of other hotels with this level of creature comfort and style. The attached cafe is an Austin institution.

"Great Stay at BWP Austin City Hotel"

4
T2545SPamandat, Anadheim, United States 16/08/2017

We traveled to Austin during a family road trip. We loved that the hotel was close enough to downtown to enjoy, but not in the hectic area. It was really close to South Congress, a really fun hot spot with restaurants and shops. The restaurant and bar onsite offered a great complimentary breakfast and was open late for dinner. For more on our stay in Austin head to our blog HotMamaTravel.com.

"Great Hotel"

5
s_piscitelli, United States 15/08/2017

The hotel was clean and nicely decorated. The room was large with the usual amenities. The breakfast was better than other Best Western breakfasts and featured items like bean and cheese burritos and omelettes. I would definitely stay here again.

"GREAT AUSTIN HOTEL "

5
User 13/08/2017

The BW Austin City Hotel is tops in every way. Convenient location, with easy freeway access. Modern rooms with comfortable beds and all the usual amenities. Excellent housekeeping that shows. Fitness center, business center, swimming pool and spa for relaxation. Restaurant and cocktail lounge on site, that is open late with a very nice selection of comfort food. Outstanding management and staff that are eager to please. Daily complimentary breakfast with more than just the usual toast, juice and cereal. Complimentary off-street parking. Nicely maintained grounds. Reasonable rates, and suites are available. Highly recommended!

"Great hotel, convenient location!"

5
User 13/08/2017

This Best Western is really a stand out! They've always offered great perks like free breakfast, and we're not talking dry donuts here. They really have remodeled most of the hotels and they are so clean and the beds are comfortable. This hotel has great pool view rooms. They are a pet friendly hotel (your nose would never allude to it though) which is great because I travel with my miniature poodle everywhere. They are only about 2.3 miles from mostly everything and there's a convenience store with in walking distance which is, well, super convenient! There's also a restaurant and bar in the hotel. Absolutely fantastic! I've already booked again!

"Appreciated this hotel during a stressful trip"

5
cynthiamF5351EY, Vernon, United States 07/08/2017

This hotel was just what we needed during a stressful time. The staff was excellent. The delicious restaurant in the hotel and its workers were great and very convenient. The full breakfast was also very convenient and satisfying. We had all we needed after a very long day. Rooms were comfortable for a great nights sleep to start out another busy day.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
I am so pleased we were here to welcome you and provide a comfortable, restful stay. We are here for you and you are our first priority. I hope you can return sometime and just relax. We are waiting for your return!

"Great little place"

5
Salinas F, San Antonio, Texas 07/08/2017

This place is close to downtown. There is a restaurant and bar located on site. The food is good and the drinks are as well. The prices for food are average compared to other dining locations outside of a hotel so they don't charge hotel prices. That is a definite plus. The staff is friendly and they have an absolutely AWSOME coffee, espresso, and hot chocolate machine located in the lobby. Great place for the money.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. Another fan of our lobby coffee machine! You are one of many admirers of that machine: glad we have it here for you! We are happy you found our location convenient to your activities in Austin; we are here for you anytime you are in Austin. Come back soon!

"We had a lovely stay!"

5
M6795PFsarahv, Austin, United States 06/08/2017

We only stayed one night, but the hotel left a great impression. The room was clean and roomy. Breakfast was adequate and seating was comfortable with plenty of seating. All in all a very good experience.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review. Sorry you could be with us one night. Please put us on your itinerary for your next trip to Austin, but stay longer! See you soon.

"Great place to stay for the price paid."

5
jasonkV2799GI, Spring, Texas 04/08/2017

Room was clean and comfortable. Breakfast was good with crispy bacons and good coffee machine. Coffee machine by the lobby was made better coffee as it gave you few choices of coffee to brew. Cafe latte, espresso, cappuccino, etc.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your review. Yes, our lobby coffee machine is quite well known and it has lots of fans among our guests! Glad you enjoyed it as well. Do hope you will be in Austin again soon: we will have the coffee waiting for you!

"Great Place & Value to stay in Austin"

5
User 04/08/2017

A great location and property in Austin, located at Oltorf and I-35. Strongly recommend this property to anyone who wants a great place to stay! Property & rooms are very nice and the beds are extremely comfortable. Air conditioning works extremely well, very important for Austin!!!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
We are so pleased you enjoyed your stay, and appreciate your hearty recommendation. We are all dedicated to providing a comfortable and restful stay and a knowledgeable staff to help you get around Austin. Do stay again as soon as you can!

"Margaret"

5
P5898TOroberts, Kildeer, Illinois 03/08/2017

Great, clean hotel. Nice pool, breakfasts selection-great. We stayed 3 night and every morning there was a different choices. Stuff helpful, room clean and smells very nice. We will stay again with no hesitation.

"Great place to stay!"

5
reginac821, Midland, Texas 01/08/2017

Excellent and clean location! We had a small leak in our room and we were quickly upgraded to a suite! The restaurant has changed to Opal Divines, much better place that before. There is a free full breakfast that is offered, that is actually pretty good!

"Best Place to Stay in Austin"

5
Christina H, Houston, Texas 31/07/2017

Awesome, affordable, clean, friendly staff. The free breakfast buffet was delicious and had a large selection of items. The restaurant / bar served was very nice. Room was modern and cleaning. Would definitely stay at this hotel again.

"Really Nice Hotel Not Far from Downtown"

5
tennisbob, Connecticut 29/07/2017

We stayed here one night and it was a very pleasant stay. The rooms were recently remodeled and the king sized bed was very comfortable. There was a very nice outside pool area which we didn't have time to use but would if the opportunity arises in the future. The breakfast was very good with two waffle makers, pancake maker, ample eggs and meat and other breakfast options including a yogurt machine. The hotel is a short drive to downtown. I would recommend this hotel highly to anyone. The bonus was we used our reward points for a free night. Perfect!

"Great Stay!!"

4
User 25/07/2017

This was a great value for the price. The staff was super friendly and helpful, the rooms and lobby were really nice. Breakfast was great, and the pool area was a great little oasis. Plus, it was about 10-15 minute Lyft ride to anywhere we wanted to go.

"Best place to stay when visiting central Texas"

5
edwardhL633YS, Interlachen, United States 25/07/2017

Beautiful hotel, hot tub, pool, great staff, really good breakfast. Restaurant/ sports bar in hotel with great food and hospitality. We will be back to stay again for our next trip. BTW you can't find another hotel anywhere with a hot tub. But after experiencing the hotel, we found everything was just perfect. The housekeeping staff came in and just made the room perfect every time we spent the day out it was great walking back in to a spotless room just as it was when we first arrived. Just a wonderful hotel.

"Great place to stay"

5
reynadv, Fort Lauderdale, Florida 23/07/2017

The lobby area feels like you're in a high end hotel..Great service.The best breakfast...Nice bar...Thecroomscare very spacious and clean all remodeled...will definitely stay there when I return to Austin.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your review. So glad we exceeded your expectations and that you will stay again. Welcome to our family of regular guests!

"Nice hotel with restaurant"

4
lisahN3882CO, Phoenix, United States 21/07/2017

Great pool area. Unfortunately we couldn't use it because we arrived just when it was closing at 10pm and they wouldn't budge on that rule. They should have adult hours of 9-11pm! Driving all day and then not getting to use the hot tub was very disappointing. Having a restaurant attached to the hotel is nice. We didn't eat there, but it's a nice convenience.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. Sorry you did not get to use our hot tub: you will need to come back and stay several nights! Plus try the restaurant. Hope to see you very soon!

"Great Place in Austin - good location also"

5
JodyTexan, Carrollton, Texas 19/07/2017

I love this Best Western. One of the very best I have ever stayed. Great location, breakfast, nice room, nice pool. Enjoyed all. This was recommended to me by a friend, and I am glad he told me about it. I will definitely be back.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your enthusiastic review.We love being one of the best Best Westerns! We are dedicated to being here for you, and you have made our day saying you will be back. Hope it's soon!

"Very comfortable hotel"

5
T D B, Bristol, United Kingdom 17/07/2017

Very clean pleasant hotel throughout. Our room was very good, clean tidy etc. Staff very polite and friendly. Good small gym, lovely outside pool and jacuzzi area. Excellent breakfast in the bar & grill reastaurant. We ate in their evenings too, lovely food. Was very busy over weekend but very quiet on the Monday. Our only concern was seeing people drink alcohol whilst using the pool & jacuzzi - mostly glass bottles - which we noted on the evening and during the day. Laundry room very useful and cheap if you're doing a road trip like us. Overall, lovely clean comfortable hotel.

"Excellent Staff & Amenities!"

5
staabmichaelm, San Antonio, Texas 16/07/2017

Just finished our 2nd stay here. Best Western never disappoints. Beautiful pool and Jacuzzi, awesome breakfast, wonderful staff. This is our favorite best western yet and we've been to several across the country. We will be back!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for your thumbs up by coming back, that means the world to us, and what we strive for every day. We love our regular guests so welcome to the family! Thanks also for being a loyal Best Western guest, we are all glad to be here for you!

"Good and pleasant stay"

4
angelaeN543RO, Fort Worth, United States 14/07/2017

A nicely remodeled hotel and good on prices for the area. The hotel staff was friendly and quick to please. When we had an issue with our toilet, they came quickly. Nice pool area and pleasant people. Great location.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us, and for sharing your review. We are all here to make your stay exceptional and I am glad your toilet problem was taken care of quickly. Glad you enjoyed our pool's ambiance and staff. I hope you will make us your number one hotel when you are in town. Hope to see you soon!

"Exceeded excpectations."

5
robertkL7836MW, Des Moines, Washington 11/07/2017

Very helpful and friendly staff. Room was clean and the bed was comfortable. Pool was really nice. Breakfast was outstanding. Could not beat it for the price. First time in Austin. Hotel was close enough to downtown and freeway to get anywhere quickly.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for sharing your review. Our location is ideal for most things iconic Austin, and we are happy it was convenient for you. So glad you enjoyed all our amenities, and we hope this means we will be your home away from home when you are in Austin!

"Great family value south of downtown Austin"

5
User 11/07/2017

I brought my family down to BW Plus for my business convention in July. We stayed 3 nights. The facility was clean and well maintained. The complimentary breakfast had hot items, cold cereals and yogurts, fruits and juices. The pool was great for the kids and offered plenty of shade and seating for adults. We booked a pool view room and let the kids swim away! And when my son got terribly in the night and we needed a change of rooms, the front desk and staff were understanding and helpful. I felt like we had discovered a real gem for a great value that I plan to use in the future.

"great hotel"

5
818jenaew, Houston, Texas 10/07/2017

Great breakfast and has a bar close to the lobby linked to the hotel ~ also a good restaurant that is walkable and has good ratings on Yelp. Starbucks is across the street if you like coffee ~ Kerrigan mini coffee pot in each room with mini fridge and microwave. All nice to have! Great staff and clean rooms!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your review. We appreciate your enthusiastic comments and will always work to exceed your expectations. Hope you can become a regular guest!

"Amy - staff , hotel, breakfast"

5
User 06/07/2017

Visited 26/28 June 2017. Room was excellent, large, clean and well maintained. Facilities, pool, breakfast - all excellent. (If you want to be picky, one door needed maintenance and flooring in reception was being replaced) BUT this did not affect us in any way. AMY ( reception cover 3pm-11pm) was a dream. She was just so helpful and informative and just a lovely person, as were all staff. Cleanliness was highest standard. Local buses made our visit so easy. Perfect start to our road trip!! Thank you all so much xx Patricia and Lynda xxxx

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your review. So glad you were so pleased with our property and our exceptional staff. They do go the extra mile and I am happy for their praise for them. As you pointed out things are always being done here to maintain and upgrade our hotel, glad it did not inconvenience you. Hope you can stay again very soon.

"One satisfied guest!!"

5
ricob564, Fort Hood, Texas 04/07/2017

Very great clean place to stay, can't beat the location 6-9 min from downtown Austin. Service was great along with amenities. Definitely will recommend to anyone and will return in the future! Money well spent!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for your enthusiastic comments! Your recommendation is much appreciated and reinforces our commitment to you, our most important guest. Hope you are back very soon!

"Great Experience"

5
yeceniac2017, Houston, Texas 04/07/2017

I had a great experience staying here and would recommend it to anyone in passing through Austin. The staff was extremely helpful and kind and shower me room options, which I thought was nice, to choose from. My room was clean and comfortable.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your review. So glad you felt special and well attended to; you are our most important guest and we are here to make you happy. Please stay again next time you are in Austin.

"Great stay"

5
User 03/07/2017

This hotel was great all around. Beds were comfy, breakfast was delicious and the staff was friendly. The room and hotel was clean. The pool was a nice treat to cool off after exploring Austin. We will be using them again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and for sharing your review. We are so pleased that you were comfortable and well taken care of, and it means a great deal that you will be back. Hope that is very soon!

"Solid Hotel"

4
Gabriela G, Austin, Texas 03/07/2017

Great price especially for the location. The staff was courteous and professional. Our room was clean and on a quiet floor which is exactly what I look for. They are also pet friendly which is a plus! I did not bring my dog this trip but definitely will, next time!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and please do bring your four-legged family member next time! Sounds like we were convenient to your activities in Austin; our location is just about perfect! Hope we see you again very soon!

"Great stay"

4
danieljB495MS, Huntsville, Texas 26/06/2017

Overall it was a great place to stay! Close to everything we wanted to do and easy to get to! Pool was clean and staff was great. I will definitely be visiting the hotel as often as I can. Hopefully very soon!!!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying. So glad we were comfortable and convenient. Welcome to our family of regular guests. Looking forward to your return!

"Wonderful"

5
716steffanyb, Bryan, Texas 25/06/2017

My husband and I took a trip to Austin and we had a wonderful stay at this Best Western. Wonderful value and a very nice room. I would highly recommend this hotel to anyone. The hotel staff was so helpful and polite also.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
So glad we were part of your Austin getaway. Thank for your kind words and enthusiastic recommendation, that means a lot to us. Please come back very soon!

"Great staff, well kept facilities; great stay"

5
User 24/06/2017

We had a great stay. Staff was warm and responsive to any questions. Complimentary breakfast was very nice. Room was clean and well kept. comfortable mattress & pillows. The pool too was great. We'd definitely try to stay here again

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience! We are all here to make you happy and taken care of; we are a dedicated staff. That you will stay again is music to our ears. Hope we see you soon!

"Bachelorette Trip!"

5
User 20/06/2017

The breakfast, staff and location is great for the money! The staff went above and beyond for us during the stay, they let us check in almost 4 hours early as well. The breakfast and bar is great as well! 15 minute uber ride from everything, perfect location. Walking distance to 7/11 and a liquor/beer store as well.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. Glad we were convenient for your activities, and our location is everything! Please keep us in mind when you are back in Austin.

"Excellent Hotel"

5
Terri D, Highlands Ranch, Colorado 20/06/2017

Great Hotel for the Price! Rooms were clean and comfortable. Great location to downtown and Lady Bird Lake. Staff were all super nice and accommodating! Management takes pride in this location and will make sure your every need is met!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and for sharing such wonderful comments! You are correct: we do take pride in our hotel and our employees. They are dedicated to providing the very best experience and service. Please stay again soon and often!

"Gem"

5
knsking, Shreveport, Louisiana 19/06/2017

I can't say enough good things about this hotel. The location is great! The price was even better. The rooms were clean and the staff was very friendly. I would recommend this property to anyone visiting the Austin area.

"Best Western Austin"

5
robertvS2238OV, El Paso, Texas 19/06/2017

This was a very nice and comfortable hotel and we enjoyed our stay there. The breakfast was very good and had a lot of options. We would stay here again if needed. The room was not sound proof as you did here noise from the hallway or next room or above you. It wasn't that bad and we did get a good night sleep. The bed was very comfortable to sleep in.

"Good value, clean rooms, nice pool area"

4
Gail E, Calgary 19/06/2017

We rode into town for the ROT (Republic of Texas) motorcycle rally and this hotel was close to downtown with easy access off the I 35. The front desk staff were friendly and knowledgeable and the room was spacious and clean. The pool area was very nice with a great seating area by the hot tub. The only issue that I had with the pool area is that we encountered several cockroaches when we went down to the hot tub in the evening.

"Great Experience!"

5
cfinley65, Charlotte, North Carolina 12/06/2017

This property is well maintained. The staff at chexk in was sharp and attentive. Good location, close to Congress st & downtown Austin/ I-35. An added bonus was their well appointed motorcycle was station...much needed after seven hard days of riding!

"Great Breakfast!"

4
User 12/06/2017

This hotel is very nice, clean, and with helpful staff. The rooms are modern, clean, but not very large. The pictures on the website are very deceiving. The lens they used make the room look much larger than it actually is. There are what looks like balcony's, but are just for looks. No access to them. The Bathroom is very nice, but the toilet is very low to the ground. It's like you are using the bathroom of an elementary school. And the bathtub is very slippery! I think they use a water softener, which makes the water feel "slippery". My very first shower, I turned on the water, stepped in the tub and slipped, falling into the tub! Not a good way to start the day. Nice shower, but just beware that there is nothing on the floor of the tub for traction.

"Great overnight stay"

5
karensL4025BF, Mobile, Alabama 09/06/2017

Great location if you are sightseeing downtown. You can take a back road to avoid the interstate. Staff was very helpful with that. Great bed, pillows and breakfast and very clean. I would stay here again

"Very nice stay"

4
A4010SFdonnaw, Houston, United States 06/06/2017

There were a few nuisance issues, like the tub drain stopper not staying all the way open while showering, and a constant beeping noise in the mechanical room across the hall, but overall, my experience at this location was very good. There were plenty of good selections at the breakfast buffet. The staff was exceptionally friendly and helpful.

"Ideal location, price, and quality"

5
U2128VErichardj, Austin, United States 05/06/2017

This seems like a little recognized quality hotel in a location that works for all the important places in Austin. Located at I-35 and Oltorf, it is two exits from downtown and a short drive to most key locations in all of Austin. You almost don't notice there is a hotel there, and it's seclusion is nice. Everything in the hotel appears new or newly renovated. The rooms are spacious and they have an amazing pool and spa.

"Loved it! "

5
heather3130, Juliaetta, Idaho 02/06/2017

We loved this hotel!!! I was worried because where I live best westerns don't have the best reputations. But this was so clean, the bed was comfortable and the breakfast was amazing! Breakfast tacos were so yummy!!! Such a great hotel for the price!

"Great hotel"

5
Tinacgeorge, Dallas 02/06/2017

Great staff, great breakfast, great overall. Was very clean and well maintained as well. Came into town to take a test at the prometric center and in an already stress-induced trip, I encountered no problems at all here.

"GEM IN AUSTIN"

5
maddi l, Hewlett, New York 27/05/2017

Lovely, low-key hotel. Extremely clean, sparkling white linen and towels; large variety of items at breakfast buffet; well-located; reasonable. Helpful, friendly staff. Enjoyed our stay and will stay there again.

"Very nice"

5
Leisa F, Temple, Texas 25/05/2017

Location was great to where I needed to be. Stafff were professional and kind. Rooms was comfortable. They had restaurant choices and delivery options. Loved that the clerk was so happy and told me to have a blessed day. Really made my morning.

"Great fair price near downtown. "

5
User 24/05/2017

Clean. Close to downtown Austin. Remodeled recently. Fair pricing. Quiet Great breakfast area. Very friendly and good services. I will stay again and enjoyed my two days in Austin Texas. Very good. Highly recommend for Austin stay. Pleased to recommend. Thx.

"3 Star MOTEL"

3
megan v, Mansfield, Ohio 23/05/2017

I honestly don't understand all of the super high reviews for this hotel. We stayed for 2 nights in early May and while the hotel had been renovated, I wouldn't consider our room 3 stars. We were on the back side of the pool in the motel like section (I think there were rooms in interior hallways but ours was not). Our door barely latched closed, allowing quite a bit of noise to come in. The small double beds in our room were the hardest mattresses I have ever had in a hotel. I didn't really want to stay another night after our first night. Only 1 of the 3 computers in the business center would load a web browser, even after the front desk attendant looked at them, so we had to wait for another couple to finish before we could print our boarding passes. Pros- the breakfast had a good selection, the lobby was nicely decorated, the pool seemed nice although we didn't use it, the location is decent

"Austin City"

4
471ajm, Temple, Texas 23/05/2017

Another trip to Austin and spent the night here again. As usual hotel was in great shape with helpful staff and clean rooms. Unfortunately the air conditioning unit in my room wasn't in tip top shape so my night's sleep was less than great. Not the end of the world in an otherwise great trip back to Austin. I would still recommend this hotel and will stay here again.

"Great service"

5
heathercR8839UH, Lubbock, United States 23/05/2017

The staff members were all very friendly and helpful. The rooms were clean and were a good size. The hotel was great overall! It's also close (about 3.5 mi) to the Frank Erwin Center, which was convenient. I will definitely stay again if in the area.

"Great value, location and staff"

5
User 18/05/2017

I chose this hotel based on price and location. The location was not walkable to most places, but we soon discovered that Austin is a pretty spread out city anyways so we would be getting a ride most places and it would still be cheaper than staying downtown. The rooms were clean and fresh. The pool was great - we spent 2 afternoons there and it was just what we were looking for. I do have to note though, the pool could have used a few swipes with the pool net in the afternoon. It's clear the leaves from the trees by the pool fall a lot during the day, but it is an outdoor pool so not a huge deal. Front desk staff couldn't have been friendlier and the continental breakfast was next level. Eggs, bacon, huge texas shaped waffles, pancakes, yogurt bar, juice, toast, fruit salad, you name it. The money we saved not having to purchase breakfast each day was a huge incentive. On the day of our departure, the front desk held our bags until the late afternoon and were very accommodating. Wi-fi wasn't spectacular - we had spotty service at best. But overall we had a great stay and it's probably the best hotel in it's catagory!

"Better than average hotel, well located a short drive from downtown Austin"

3
JBT2, Atlanta, Georgia 18/05/2017

Located with very easy access to the freeway. Downtown is 2-3 quick exits away, about 3 miles. My room was average, not bad, not great, functional, clean. Wished the housekeeper would lay off the room/air freshener. Value was much better then downtown hotels for the time period I stayed.

"Service is personal and friendly, facilities are pleasant, enjoyed my stay!"

5
Beatrice K, Gwynn Oak, Maryland 16/05/2017

I was attending a conference downtown, but found that the hotel was a short bus ride (or Fasten ride... they don't have Lyft or Uber in Austin) from the conference center, and had better reviews than places twice the price, so I decided to take a chance. I am so glad that I did! From the moment I entered, the service was exceptional. The person who checked me in remembered me by name every time I came by the front desk (remarkable in such a large hotel). The pool area is truly gorgeous, with beautiful plantings, and my room was a balcony room overlooking the pool. The room was pleasant and well-appointed, with a modern bath. My only slight complaint is that it was not well-lit, which might be fine for some people, but I like to be able to have a lot of light. The complementary breakfast offered something for everyone: the traditional waffles (make them fresh yourself, Belgian waffles in the shape of Texas!), bacon, eggs, etc. Plus fresh yoghurt from a machine that dispenses however much you want (really tasty), various granolas, muffins, fruit... a nice way to start the day. Just a short walk down the street is Whip It, an eclectic little restaurant with a truly stunning wine selection, and an innovative menu. Next door is a convenience shop, so if you forgot something, you can get it there. I would definitely stay here again, if traveling to Austin.

"Overnight stay"

4
Karen H, Irving, United States 16/05/2017

I needed a convenient, safe, hotel for an overnight stay. We chose this BW. The staff was outstanding. Beds could be a bit more comfortable, but were ok. Breakfast was good. We were on the 3rd floor and had a nice, quite room. I would for sure stay here again should I need a stay in Austin close to Congress St.

"Excellent Hotel"

5
B7804KVkarens, Waco, United States 16/05/2017

This is a great place to stay. I have stayed here several times for my work. It is easy to get in to and out of. The rooms are nice. The entrances are secured. The rooms are nice and clean, the internet is very fast. The service is great. The daily complimentary breakfast has a great selection and is always hot and tastes wonderful. I recommend this hotel to anyone looking for a great place to stay.

"Creaking floors"

3
sylviah590, Houston, United States 11/05/2017

Well located, nice size rooms, stay on the top floor because the floors creak making sounds above your bed that are more suited to a horror film than a peaceful night's sleep. The staff is outstanding,the breakfast is free and includes bacon and eggs as well as toast and cereal offerings.

"Convenient to St. Edwards"

5
jameswL1277MY, Houston, United States 08/05/2017

We were in town to watch a grandson play baseball at St, Edward's U. This BW was within a couple of miles. Very convenient. Was a great experience! Extremely easy to get to - hiway 71 to South Congress to Oltorf and you're there.

"Cute, small and convienent."

5
User 04/05/2017

Short overnight trip with kids. Really close to restaurants and all the good local spots Austin had to offer. I was really surprised with their complimentary breakfast. They had so many options and a lot fresh items. Wasn't expecting that. I would definitely stay again!!

"Perfect stay for SXSW"

4
Rebecca B, Sydney, Australia 03/05/2017

We got here at about 11am, and were told our room was not available because they were sold out the night before being SXSW and all. This was totally understandable expect for the fact that Ty at the front desk didn't even ask our names to check if the room was free, after sitting in the lobby for a few hours it seemed he was saying the same to all guests to return at 3pm. Surely enough, 3pm came and Ty packs up and goes home, looks like it's the end of his shift, conveniently enough. So it makes me wonder, were there really no rooms available or was he just not bothered to check and left the work to someone else. Beside that, I don't have much to complain about or even Ty for that matter who was lovely and helpful for the rest of the week that we stayed at the hotel. Location of the hotel isn't in the heart of the city but it's a short ride over to downtown and was between $7-$15, depending on the chaotic traffic of SXSW. But between Taxis and rideshare apps it was easier than expected to get around. It is also a short stroll to a Denny's, Starbucks and 7/11,which was pretty convenient. For the price of this hotel compared to the insane prices downtown during SXSW, staying at this hotel is a no brainer. I would definitely stay here again.

"Great stay!"

5
kkelly216, Albany, California 01/05/2017

I went to Austin to help my daughter move and stayed at the Best Western Plus off of Interstate 5. Thoroughly enjoyed my stay! Started out with a hot buffet breakfast that was excellent (best scrambled eggs I've ever had at a hotel), waffles, bacon, fresh fruit, oatmeal, cereal, hash browns, tortillas and beans, and much much more offered. The staff was so friendly and professional, the room very clean and comfortable. I sat poolside to add to the relaxation. A/C worked great as did the refrigerator and microwave. The hotel also offers the little things that add to your comfort, like very fresh cool ice water by the front desk. I will definitely stay here every time I visit my daughter and enjoyed the amenities this time especially after days of errands and moving. Thank you Best Western!

"Fantastic Hotel"

5
Sterling Shane L, Yukon, United States 01/05/2017

This was our second time at this hotel! We will definitely stay during any of our future trips to Austin! Both my teens and the adults enjoyed the room, amenities, and pool. The cappuccino machine alone made the kids day! And the décor prompted my teen girls to have us take multiple posed shots to send to their friends.

"Worst Western Austin City Hotel"

1
UpperWestSider99, New York City, New York 21/04/2017

Do not stay here if: 1. you care about comfort of bed 2. you want a working coffee maker 3. you expect staff to treat you like they want you to return My colleague stayed at Candlewood suites nearby and said it was great.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying. I am so sorry you were not comfortable; I do hope you shared your room issues with the desk staff so that your room could be changed and your Keurig coffee maker replaced. We are here 24/7 for your comfort. and we do want you to return!

"Exceeded expectations"

5
Michael C, Vancouver, Washington 21/04/2017

This was quite a surprise. An older building, but very successfully refurbished. Excellent breakfast. Never before offered non-dairy milk (via signage). LOL since we'd gone to the trouble of bringing our own, and fresh bananas which were also not necessary.

"Great hotel!!"

5
Bill_and_Grace_inCC, Corpus Christi, Texas, United States 20/04/2017

Wonderful stay. Larry, at the front desk, was extremely helpful!! He offered great customer service. Clean and quiet, good food, beautiful pool, and comfortable bed. Will stay here again!!!Convenient to downtown and liked fitness room. Larry wen out of his way to accommodate a special need of ours!! Super stay!!!

"Very pleased"

5
Z9683UHveronicar, Odessa, Texas 20/04/2017

We liked our nights stay so much that we sought out another Best Western Plus in Arlington, Tx. Our room was clean, smelled clean too, the bed was comfortable and we also had a great view of the pool area. Almost stayed another night.

"Well done"

4
indygirlinnc, Winston Salem, North Carolina 17/04/2017

I didn't realize the hotel was right off the highway, but it proved not to be a problem from a noise perspective. And the location turned out to be great for all of our wanderings around Austin! So convenient to SoCo and downtown via the backroads. The hotel isn't upscale, but up-to-date and clean. Larry at the front desk is one of the most upbeat and helpful hotel employees I have ever met during my many years of traveling. Well done!

"Great place for families with kids! "

5
User 16/04/2017

First time in Austin! Hotel and around area is so beautiful, that made us fell like we are at some resort. Hotel stuff is very nice and accommodating, great service and breakfast. Pool area is the best, kids had so much fin!

"Austin hotel"

4
Elizabeth Z, Arlington, Texas 15/04/2017

This is a great place to stay. The staff is wonderful. Good location. The only problem I had was the security door by my room. People coming in after 10 pm kept slamming it. Not the hotel's fault. I will certainly stay there again when in Austin.

"Nice hotel"

4
669courtneyn, Corpus Christi, United States 11/04/2017

I had a last minute trip to Austin to see my student at UT. They got me right in! This hotel is so convenient to everything and was very quiet. Room was nice, clean and comfortable. When time to leave, I hopped right on the interstate and took off. Perfect for my stay.

"good place to be"

5
lenaolofsdotterj, Lidkoping, Sweden 10/04/2017

We were very well welcomed got very good advise of where to be and where to eat. Good maps with things to do which helpt us a lot. All were very kind and wanted to be helful Good parking space and near to city and events around town

"Nice & very clean "

4
Nita P, Dallas, Texas 07/04/2017

First, let me say that we will stay here again for all the PLUSES at the property and I'm only noting the true stars for accuracy. Read my whole review to decide if the value exceeds the price. We were in town for an event at the Moody Theater and only had a couple hours in the room, then got back VERY late so it served all of our purposes. The staff was very friendly and make check in and out quick & easy. Parking was abundant & FREE. That was one of my considerations because this is an older property closer in description to a motel than a hotel for almost $180 a night. That's pretty expensive. Should've been $79 a night. Lobby is nice & clean and they have fresh ice water available at the check in desk with a basket of apples. They have FREE breakfast (we didn't make it but they have nice bags-to-go with an apple, water & breakfast bar - SUPER nice idea!!). FREE wi-fi was a bonus too, although we weren't in the room long to use it much. Everything was very clean and the maids were working throughout the couple of hours we were in the room before our event. Pool looked nice but we didn't get to use it. The hotel has an older musty smell" but not dirty - it was VERY clean in every area. The rooms also have the old-fashioned wall/floor units for A/C and they are a little noisy (white noise - not bad) and they seem to make it hard to regulate temperature. I also think they make the air super dry so I woke up feeling groggy and I hadn't been drinking - so I knew it had to be the A/C. The room had TONS of light so if someone were staying there for work, it would be a great choice. Linens were definitely quite rough and not comfortable, and the pillows were pretty flat and hard. I looked & couldn't find an extra blanket or pillow in the room and it was too late to call or go get others. PROS: FREE parking, breakfast & wi-if were great!!! Cleanliness was 5-star!! Staff was 5-star! Easy to get in and out of the hot-spots in town - close to the hot spots. VALUE even at such a high price was great compared to other older properties further out & more expensive OR higher-end spots in town for $300+. MINUSES: Linens, pillows & older A/C were the only minuses. I'd give it 5 stars if we paid $99 a night but for almost $200, it is a 3-4 star for sure.

"No bar, inconvenient location"

1
Susannah F, Chicago, Illinois 06/04/2017

Bought rooms based on there being a bar and pool. Well, a week before we came, bar was closed indefinitely. They also told us we had rooms next to each other, which did not pan out. Finally, they said the hotel was in South Congress neighborhood, it's not. It's a mile away. Big disappoinment.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. We are sorry for the inconvenience of the bar currently under renovation, but the new restaurant and bar will be here within 6 weeks or sooner. You won't be disappointed so I hope you give us another try.

"Without a Car, You are in a Taxi a Lot"

3
John Z, Calgary, Alberta 05/04/2017

We were two couple from Canada staying at this hotel recently. The good: - the hotel staff were excellent, very friendly and co-operative. - the rooms were fine and the beds were very comfortable - breakfast was included and offered a changing selection of hot foods along with the usual suspects of cereal and pastries...a pancake and waffle station was a neat idea but attracted long lineups when the place was busy. - parking was free (but we didn't have a car) -wi-fi was free if a little flaky... I had to re establish my wi fi connection several times and the room reception was very weak and slow. -the pool area was very nice to hang out in. -in room coffee maker, fridge and microwave and a lobby coffee maker were available The bad: -the location was too far to walk to any decent music or eating venue -the hotel bar and lounge had closed down and they were waiting for a new operator to take over... this meant that there was no opportunity for us to meet before or after a day trip over a cold brew. -after breakfast was over, you had only a Denny's and a Starbucks to go to for a light snack or a beverage. -our room faced the pool and after hours partying noise was very loud and distracting. -many of the rooms opened to the outdoors, giving a very MOTEL feel to the place. The ugly: To get to our rooms, we had to go outside a couple of times and had to go up and down some small stairs. This is what made me say that there was a motel feel to the place Overall, 3 stars is probably a little low, but 4 stars would be a stretch. The location meant the that hotel/motel was cheaper than a downtown hotel would have been, but we paid most of the difference in taxi/driving fees.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your review. So glad you were comfortable and well rested. So sorry the bar had closed but our new restaurant and bar will be opening soon. Renting a car is sometimes a better option than relying on taxis, especially when you are touring the area. Our front desk staff is always available to suggest options during your stay. Hope you stay again next time you are in Austin.

"When in Austin on a budget"

5
TonyB2501, Houston, Texas 27/11/2016

Close to South Congress and the Airport. Super clean rooms, friendly staff. Wonderfully prepared generous breakfast. Eggs, Bacon, Good coffee, Texas Waffle,pancake, cereals fruit, juices etc. Fist class swimming pool (2 foot, 4 foot and 8 foot sections) is an outdoor oasis inside the hotel space. Easy to find parking. 2 sets of elevators. Exercise room. Lobby has a business center with three computers, and a reception area with fresh ice water and a section with a TV, coffee mocha and hot chocolate available 24 hr. Priced reasonably.

"Good location, quiet, comfortable, fabulous breakfast!"

5
Belle B, Somerville, Massachusetts 27/11/2016

This was our first trip to Austin. We wanted to be central without paying the high prices of the downtown hotels, and since we were going with friends, we needed two rooms.. We were not disappointed with our choice. This is one of the best Best Westerns I've stayed at. With a car, it was just minutes from the sights and clubs of Austin. The room had a fridge and microwave and a very comfortable bed. The buffet breakfast had eggs, bacon or sausage, pancakes, waffles, yogurt, cereals and fresh fruit. The staff were pleasant and helpful.

"Good value, comfortable hotel."

5
Maria B, Houston, Texas 27/11/2016

Great comfortable hotel, excellent hot breakfast. Nice, relaxing pool area. There's entertainment at the lounge area on weekends. Hotel had security measures throughout. We will stay here again without hesitation.

"Great place to stay"

5
937elviad, San Antonio, Texas 26/11/2016

Staff was friendly and helpful. The breakfast was good and there was plenty. The room was very clean. We needed a place to stay just for overnight and the best Western plus was a perfect place for the night. There is also easy access to the freeway and it was in a good location which made it easy access to a lot of different locations.

"Close enough to city"

5
Christina S, Philadelphia, Pennsylvania 23/11/2016

This hotel was clean and a convenient location to the city and activities without paying the price of being in the city. Front desk staff was very helpful and the property was nice. There was plenty of parking.

"Location and Value"

4
karenbS3776ZE, Westbrook 22/11/2016

Located south of downtown Austin, but easy enough to drive into downtown. Close to the SoCo (south congress) area where there are shops and restaurants. Hotel is well kept, common areas nicely decorated. Would recommend to friends looking to stay in the area

"Great"

4
663reshmas, Lucas, Texas 21/11/2016

Customer Service was awesome. I would recommend this hotel and will definitely use it in the future. The check in was easy as was the check out. The rooms were clean and the complementary breakfast was delicious.

"So nice!"

4
Lauren K, Cuyahoga Falls, United States 20/11/2016

We really booked this hotel because it was affordable and the pool looked nice. In addition, the room was comfortable and clean, the complimentary breakfast had many healthful and tasty options, and the service was professional and pleasant. My husband remarked, without my prompting, that he really liked the hotel. Based on this experience, I will give preference to booking with Best Western Plus in the future, and would recommend this hotel.

"EXCELLENT SERVICE"

5
ROCKCITY173, Red Hook, New York 19/11/2016

Having never been to Austing and making a quick overnight..I was more than thrilled to have three front desk clerk go out of his way to provide inside info street maps and suggestions based on our preference with easy to understand directions and supreme knowledge of the area provided..a WEALTH of great,useful information, our room provided everything we needed we ordered and got exactly what we wanted a spacious CLEAN ROOM!! shortly upon arrival at follow up to to ensure all was fine and if we needed anything else. Suburb customer care. Didn't want to drive..disappointed no UBER But hotel called taxi which arrived in minutes which was easy breezy and affordable..will stay here again for price,cleanliness and most of all AWESOME STAFF!!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying and for your glowing review. We are happy when you are happy. Welcome to our growing family of regular guests. Hope you are back very soon!

"Convenient to downtown without the price"

5
Julie P, Brownsville, Texas 19/11/2016

Comfortable room, friendly helpful staff, good breakfast. I would definitely stay here again. The room above us had a water leak and the staff handled the situation quickly and professionally. We enjoyed our stay.

"BW Austin City Hotel"

5
Nancy L, Houston, United States 19/11/2016

we stayed in room 310 and it was a king suite. Enjoyed the "lots of room", comfortable bed, and the huge breakfast items to choose from. Appearance of the buffet items was good and the food tasted great. Excellent options for every taste.

"weekend with grandkids"

5
redmongo55, Avon, Colorado 16/11/2016

We have stayed at this hotel 6 times over the past 4 years visiting family. It's always been a well run hotel with very friendly and helpful staff. From the front deck to room services. Large rooms with fridges and microwaves. Very convenient access to the highway and only 10 minutes from Congress and downtown. The included breakfast is okay. All parking is onsite with well lit lots. The plus for this hotel is the attached bar. They have bands Friday and Saturdays and with pretty low drink costs makes for a nice evening.

"A lot more style than the brand Best Western would suggest"

4
User 14/11/2016

Location: The hotel is right off I-35 so if you have a car it's pretty easy to get to and from downtown. Also a fairly short drive to the airport. Facilities: Very modern decor. My room was spacious and I didn't run into any problems. This hotel impresses you with how everything is laid out. Definitely could pass for a boutique hotel and not a chain hotel. My only complaint is that the layout can be a bit confusing at first. Breakfast buffet: Hot items like eggs and hash browns were appreciated. There is a waffle maker and pancakes. Oikos Greek yogurt in a fridge. Crowded though, so I recommend getting there early.

"Good, budget friendly hotel"

4
User 14/11/2016

I came to Austin for business recently. Most of the other hotels were either booked or exorbitantly priced because of some other conferences in town. I settled on this after reading the positive reviews. I agree with what others have said. This hotel is great for a great price. The hotel was clean and the room was spacious. The layout of the hotel is quite odd. They give you a map at checkin and you need it. You can tell the rooms are old but recently renovated. They were nice. The bathroom is small but doable. Also, there's plenty of free parking and the hotel is about a 15 min drive into downtown during rush hour. Overall, I'd stay here again. Don't expect to be able to walk many places from here but driving was a breeze.

"Clean & Quiet"

4
Jon C, Shreveport, Louisiana 13/11/2016

Was in town for an athletic competition. Place was conveniently located about 15 minutes from venue (Circuit of Americas) and right off I-35. Room was quiet, didn't hear traffic noise (but on pool side of hotel not outside) and heard very little guest noise. Room was clean and well maintained. Only quibble was that breakfast wasn't served until 0630, was hoping for 0600, so made for rushed eating since had to be at venue by 0700. Slightly expensive.

"Best kept secret is a plus..."

5
Argus9, San Antonio, Texas 12/11/2016

For over 10 years of traveling to Austin for work and pleasure this is and has been my favorite place to stay. The rooms are modern, clean, quiet and reasonably priced. If doing business,they have several large conference rooms to fit any size meeting or event. The staff are always helpful and friendly. The fact that many of the same staff have worked there for years not only attests to how they make me feel welcomed and at home but how management must take care of them. Which leads me to the title of my review. Like all hotels in this very busy city, finding availability is always a challenge. For selfish reasons I had hoped it would remain off the beaten path but alas all things must pass so book early!

" Not too shabby"

3
User 10/11/2016

I was hesitant at first but this place is pretty nice for the price. I would stay here again but you definitely need to rent a car because there's no uber. The room is pretty modern and staff is very nice.

"Great moderately price hotel"

5
Gordon P, Medford, United States 07/11/2016

We stayed 6 nights at the Best Western Austin City Plus. The staff was great. They were very friendly and accommodating, especially Larry at the front desk along with Tara, Alec and Jose. The rooms were clean and the location couldn't be better. About 15 minutes from the airport, 10 minutes to Soco, the area on South Congress Avenue, with plenty of shops and restaurants. Downtown Austin is about 20 minutes away. These times are by car as we rented one at the airport(that is another story/nightmare). Cabs are easily arranged through the front desk and inexpensive for the short hop from the hotel to Soco. If you are planning to see the Alamo which is about an hour and 15 minute trip, the hotel is located just off of Route 35, a straight run to San Antonio. I highly recommend this hotel and would definitely stay here the next time we visit Austin.

"Best Western Plus Austin City Hotel"

5
STEVEN D, San Antonio 06/11/2016

Made a one night reservation here because I wanted to see an jazz concert that was in town and did not want to drive back to San Antonio that evening. Front desk staff was very courteous at both check in and check out. Reserved a King suite which had living room with couch, bedroom, a full bath in each room, and a television in each room. Suite also had small refrigerator, microwave, and ironing board with iron. Complimentary breakfast has excellent variety of items to choose from. We were impressed with the automatic pancake maker they had in use. It made some very warm, tasty pancakes which required only a press of a button. We've stayed a several Best Westerns in the Chicago area but this is a first time seeing a pancake machine in use.

"Good Hotel"

4
liveforvac113, New Jersey 03/11/2016

Great hotel for the price,Very clean, coffee 24 hrs a day front desk staff was exceptional, was upgraded to a bigger room at no cost, able to check in at 11:00 am. Pool area was nice. Pool needed to be vacuumed green allege was just starting to set in. Breakfast was excellent again staff was on point making sure everything was replenished.Hotel is about one mile from Congress St. great location. Bar attached to hotel was good stops serving food by 8ish.Whip In is right down the street within walking distance.Good food many beers on tap and great selections of wines.

"Great Hotel For The Price"

4
Jackson W, Sugarland, United States 02/11/2016

Stayed at the Austin City Hotel for a conference, and had great room and service for a very reasonable price. Location is right off of 35, which made getting there easy. Will stay again next time I am in Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us. Our location is so ideal, glad you found it convenient to your activities. We are looking forward to hosting you again, very soon we hope!

"Came to our rescue after staying a night in the hotel of hell."

5
marystephen2016, Melbourne, Australia 01/11/2016

Staff were so friendly could not do enough for us. Room clean, breakfast very nice, pool & laundry excellent could not speak highly enough of this hotel. Were very imformative in helping get around, plenty of off street parking

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
We are so glad we had availability for you and that your stay was a success. We are here for you and the staff works very hard to provide all our guests a restful and meorable stay. Please stay again very soon!

"Much improved"

5
ElsieLew, dallas 31/10/2016

I had a number of complaints during my last stay, but I decided to give it one more try. This stay was great. Very comfortable and quiet room, good service from the front desk, and despite the number of people staying, the breakfast bar was very well stocked with lots of variety. And there was nice attention to detail in our rooms. Towels were ornately folded in the bathroom, there was a real ice bucket with a lid and real glassware rather than plastic wrapped disposable cups. My only complaint (and it's a small one) is that the ice machine on the second floor is freestanding in the hallway and not inclosed in its own closet.....we could hear other guests getting ice while lying in bed. Not a huge deal, but if that noise bothers you, it's worth asking for a room away from the ice machine. Overall excellent stay, and we'll be back.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Your comments are music to our ears! Thank you so much for giving us another try, and that you will be back means so much to us. We appreciate comments and suggestions for improvement and we implement what is reasonable. Please stay again very soon.

"Great Accommodations for our Wedding"

5
cjc462, Corpus Christi, Texas 31/10/2016

This review is for a 4 night stay from 27OCT-31OCT. We had over 50 out of town guests stay here for our wedding which took place in the Sunset Valley area of Austin. This hotel is NOT what you imagine when you think Best Western. This hotel is recently renovated, very clean, and has a modern theme that set the perfect vibe for our stay. Although the hotel is somewhat of a large maze (while still being handicap accessible), it was the perfect resting place for the guests attending our wedding from out of town. From the cleaning crew to the front desk personnel every interaction with this hotel's staff was the definition of Customer Service. Although we did not have our wedding at the hotel, our rehearsal dinner took place in the Walnut Conference Room and was catered by Dagar's Catering. All of which was coordinated by Tara Fritz, the sales manager at the hotel. Tara was a pleasure to work with. We chose to book a suite for the Bridal party for pre-wedding preparations (hair/makeup). It was perfect for our needs and was very convenient to have two bathrooms. Out of town guests from cold weather climates loved hanging out by the pool. The bar was a great gathering place for nighttime cocktails. Free parking and close proximity (rideshare) to most attractions was a huge plus. Continental breakfast was more than adequate. The only complaint we have is with regard to the coffee at breakfast...it's WEAK. This hotel really hit the mark for our wedding accommodations and I wouldn't hesitate to recommend it to anyone else. And on a UT Football weekend where most downtown hotels were well over $200 the $135 price doesn't hurt either. Thank You BWP you were an integral part of a very happy and successful wedding weekend.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for selecting our hotel for your guests on your special day. We were glad to be here for all of you. The staff truly wants our hotel to be the best, and we are happiest when you are happy. Please stay again very soon!

"Super Nice!"

5
MizzVic, De Berry, Texas 31/10/2016

We stayed here for our daughter's wedding weekend. The rehearsal & dinner were actually in the hotel & it was top notch. The food was very good & the staff was quite attentive. The décor of the hotel was very tasteful & modern. Every area I visited was clean. The breakfast had lots of options & was very good. Some hotels don't have a lot of seating for breakfast, but this one does.The staff were all very friendly & helpful. I would absolutely recommend this hotel!

"Just OK"

3
lksully, Phoenix, Arizona 28/10/2016

My daughter and I were in town to visit UT and attend Austin City Limits (ACL Fest). We chose this hotel based on availability and proximity to Zilker Park where the festival was held. It was a 4 night stay. I should first say that ALL the hotels in Austin were completely inflated due to the popularity of this two weekend concert. Which is sad given that Austin hosts a lot of events, so they are clearly taking advantage of visitors. It is a highway hotel, which I am not fond of but I have to say that didn't affect the stay, because there was no HWY noise. I was first shocked to find out that this was a motel layout. Outdoor rooms. Not ideal when you are traveling alone with a minor. My biggest complaint was the noise of the residents and staff. We were given the 'last room' which was 1st floor and near the pool and near a door. Despite the hotels claim of quiet time after 10P, I was awakened throughout the night and early morning. Literally felt like someone was standing in the room and having a conversation. Flimsy doors and zero insulation. One morning I threw open the door at 7A to confront the talkers and was shocked to see that it was their cleaning crew. Having a full on conversation in Spanish directly in front of my door. Not even trying to whisper or be quiet. The hotel front staff were nice enough and helpful each day in calling us cabs - they reduced my last night stay due to the noise (to $99 for one night) which didn't make up for the over inflated $199 the other three nights!! I did suggest they hang a sign that reminds guests that despite being OUTDOORS, there are rooms there and should observe indoor voices or be quiet! Breakfast is typical hotel fare - only ate that one morning. Starbucks within walking distance. Ample parking. Pretty clean but outdated. Close to South Congress restaurants and shopping. P.S. It was a $25 cab ride to Zilker park. All highway driving and tons of traffic in Austin, not as close as I'd hoped.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks do much for staying and for sharing your experience. Please accept our apologies for any inconvenience caused you by the noise outside your room. I do hope you reported the noisy neighbors to the desk staff; we are all here to make your staff comfortable and restful. With regards to safety the area where your room was can only be accessed with a guest room key and therefore non-guests cannot access those rooms. We appreciate your feedback as we are constantly working to improve our property. Hope we see you again.

"Home away from home"

5
ListeningIn, TX&CO 25/10/2016

We just love this place! Clean, comfortable, safe, modern, well maintained and very competent and friendly staff. Hotel is very well located with easy access to restaurants and S.Congress Ave. We have stayed here many times and have never been disappointed.

"F1"

5
Willian S, Melbourne 24/10/2016

Love this hotel!! It's a modern 60s style hotel really good MOJO! Staff is friendly great bar with bands and nice breakfast buffet! It was awesome! Convent to downtown and easy access to the highway. I would definitely come back.

"Awesome hotel"

5
Haleigh W, san angelo, United States 24/10/2016

Great staff. Very conveniently located. Close to Downtown, South Congress, and the airport. Great value. Much less expensive than the Downtown hotels, but only 1.5 miles away. Lots of restaurants and bars nearby, even has a bar/restaurant in the hotel.

"Best Western Austin"

5
Carol C, Fort Worth, Texas 19/10/2016

We were on a girls get away to South Padre and stayed here on our return to FW. This is truly THE best Best Western I have stayed in. My husband and I stayed in four or give this past spring and summer, but none as large or with the offerings of this BW. Will definitely stay here when I stay over in Austin.

"Clean Room"

4
Walt N, Sugar Land, United States 17/10/2016

I have been traveling for business for years and this was my first stay at a Best Western. I was pleasantly surprised. Room was very clean and staff was professional. I would recommend this facility to anyone traveling to the Austin area.

"Great place, just a little pricey"

5
Brian R, Austin, United States 16/10/2016

Stayed here 10/14/16. Hotel was nice and clean. The best part was the attached bar/restaurant, which we visitied during the evening/night. Great live music, really affordable drinks. Just be careful if your hungry the kitchen closes @ 10 p.m. and no one bothered to tell us that. But I would stay again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying and for sharing your experience. So sorry the cut off time in the restaurant was not shared; thanks for letting us know. We are committed to providing a comfortable and memorable stay. We hope you will stay again very soon!

"Surprisingly stylish!"

4
Kimberly M, Dallas, United States 14/10/2016

Almost always stay at Hampton/Hilton Hotels on business, but this hotel was reserved with a conference block. Very cool retrofit of an older hotel, extremely comfortable and good interior design in a convenient location near S. Congress.

"stayed many times, always satisfied"

5
Brittany M, Houston, United States 11/10/2016

I have stayed here many times often in the case of large events ongoing, ACL and X Games, etc. and this has provided not only convenient location, but really top notch customer service. All employees are courteous and helpful but let you enjoy your stay without being ever-present. I would recommend to anyone looking to stay in Austin for events when prices downtown skyrocket (more than usual) and you still prefer to be a quick drive away from the area. On the SE side so still offers good location if your event is at COTA.

"Good City (nearly) Hotel"

4
Mickthexton, Preston, United Kingdom 10/10/2016

Good comfortable hotel. Great rooms, good prompt service. Excellent complimentary breakfast Pool area OK. Did have a gym, but we didn't have time to use it. Bar and restaurant looked OK, but we didn't use them (other than for breakfast). Location good for travel (right by I35 intersection), a little further out of downtown that we would have liked, took us about 45 minutes to walk to SoCo area about 75 to downtown. Taxi home cost $12 (with tip)

"great stay"

5
rick y, Los Angeles, California 09/10/2016

the hotel is very clean and quiet. staff very friendly and helpful. it is also close to bus stops that will get you to downtown pronto.7-11 right next door for munchie runs or for those with bigger wallets a Starbucks just across the street from there.Several dining options within walking distance.Continental cilub a little over a mile away.Hotel fronts I 35, but you wont even hear it.

"Best experience. Great value"

5
User 05/10/2016

I am so glad we discovered this hidden gem. Close to all the South Congress and Downtown action. Beautiful renovations. Really clean rooms and hallways. Staff was like having a high-end concierge. Free breakfast. Pool. Very affordable when you compare to others near-by. We will be back. And will recommend it to our freinds and family for future visits.

"Great hotel"

4
Meams2four, USA 03/10/2016

Visiting Grandson at St Edwards so this was in a great location. The staff was extremely friendly and professional. The young man on the front desk, Placido, was very helpful as we were checking out. Someone who stayed previously had apparently smoked in our room and the odor was very strong. After spending time around Austin and coming in late in the evening we let it go as we were staying one night and with a music festival going on we figured there probably wasn't another room. Placido made note of our concerns as we did not want to get charged a cleaning fee for someone else's lack of respect. NO SMOKING is posted everywhere!! Other than that, the hotel, the room, the breakfast area were all very clean. Good selection at breakfast.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying and for sharing your experience. We are very close to St.Ed's and hope you will stay here every time you visit him. We apologize for the smoke odor, we are a smoke free hotel and the staff works hard to keep the guest rooms free of such odors. Next time please ask us to change your room, we are always happy to do that. See you soon!

"Great place to stay"

5
Davina C, Austin, United States 03/10/2016

This hotel went above and beyond my expectations. The room was clean, the staff was great and super breakfast. I would recommend this hotel to anyone. The bed was comfortable and sheets were clean. I am not sure if this was a new hotel or a remodel but they did a great job either way.

"Makes Up for the Location"

4
Justin R, Mansfield, United States 30/09/2016

This Best Western is a little further south than I had originally wanted to stay. It more than makes up for the location with its value and the attached resturant/bar. It was nice to have a place with ample parking attached to the hotel you were staying in that isn't over priced as the downtown hotels. The staff was helpful in getting a cab if Uber was taking to long, as well as pointing out different events that were in town.

"Can't really fault the place"

5
harryrestful, Buren 27/09/2016

Good, clean rooms, friendly, helpful staff, plenty of parking spaces and a hotel within easy reach of downtown. The breakfast is a typical American affair and could perhaps benefit from a wider choice of bread and pastries, but that's just nit-picking. This is an excellent place and we thoroughly enjoyed our 5 day stay.

"Great Value, Quick trip to Downtown Austin"

4
User 26/09/2016

Unique hotel (in a good way). Couple of buildings combined, but very convenient. An old motel layout that had been cleverly updated to look and feel like a new hotel. Seemed upscale for a Best Western. Lobby sitting area was comfortable and quiet with a nice coffee/cappuccino/espresso machine. Enjoyed the independently owned connected restaurant/bar that doubled as a breakfast area. Breakfast food was above average and well run (automated pancake machine worked well). Staff was helpful and friendly. Very well marked common areas helped you find things quickly. Had room with King bed and sitting area. Bathroom was hot and AC took a few adjustments to get it right. Free parking just outside of downtown. Overall, very nice hotel, especially given the value.

"Great Place , not crazy about the location !"

3
rocketman000, Kamloops, Canada 12/09/2016

I love BW hotels. Great beds. Big Rooms . Always smells nice and clean . Great Staff. Awesome breakfast . BUT , I need to be walking distance to downtown , so this location ( as with many ) dont work for me. . Pool is very nice at this property . Tip : ask for a ground floor room , so much easier . But never near the ice machine or the elevator !!!!!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying and for sharing your experience. While it's true we are not in the downtown business district we are minutes away, thereby saving our guests parking and valet charges as well as offering excellent amenities comparable to many downtown properties. We understand some folks have to be downtown and we are happy you stayed this time. Maybe we will see you again sometime.

"Great Stay in Austin!"

5
snowbunny99, oklahoma 12/09/2016

A group of 6 of us went to Austin this past weekend and had the best time. We can credit part of that with a great stay at the Best Western Plus on Oltorf. The main reason I picked it was the free parking lot. We rode down in a 40' motorhome and the parking is limited near the Austin downtown area. We lucked out with this Best Western. From the first phone conversation to the moment we checked out we were greeted with helpful and friendly staff. They have totally redone the hotel and they put a lot of effort into updating. The pool/hot tub area was beautiful, although we didn't utilize it. The breakfast offered a lot of variety of juice, fruit, biscuit sandwiches, bacon, eggs, waffles and fresh yogurt. The Blue Moon bar was fantastic and offered great bands that allow you to top off your night while staying "close to home". The restaurant closes at 10 so we never tried it out. Now for the only downside: not a comfortable walking distance to anything. We did walk to the bus stop about 15 minutes away, but decided we would not be walking back, as the entire walk there was downhill. On the upside, it's only a $10 cab ride anywhere you want to go. I would definitely stay here again, especially for the value-half the price of most hotels downtown. And if you sign up for the rewards program you get another % off, when booking directly through them. Clean room and comfortable beds.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience. So glad we exceeded your expectations and becoming a Rewards member will bring you lots of benefits. We are always updating and improving our hotel and we truly appreciate all the feedback from our guests. Please stay with us again as soon as you travel back to Austin.

"Not terrible"

3
Katherine P, Los Angeles, United States 11/09/2016

Staff was incredibly helpful and nice, both at the front desk and on the phone. The room was nice and clean for the most part, but there were things in our room from the previous guest (something posted on the door, and a few toiletries). The beds were not particularly comfortable, the pillows were too firm, and the bedding was terrible. The blankets were slick and slippery and felt more decorative than practical. I slept under just a sheet for the two nights I stayed.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying and for sharing your experience. Please accept my apologies for any inconvenience caused you during your stay. Please know that at any time during your stay you can request your room be moved, especially when there is any issue in the room you are currently in. I do hope you reported these issues to the front desk. We are here to be of assistance, so please give us another opportunity!

"Conveneint Location"

3
PV260, Tilden 07/09/2016

I have stayed at this Best Western many times over the years. There are a couple of issues that I have. The layout of the hotel: I realize that it is probably due to the fact that it is built on a small incline/hilly area. There are stairs throughout the complex and they don't all have ramps/ADA accessibility. There is one place where you have to go through 3 different doors (using key access) and go outside to reach the lobby. The outside rooms that face the pool can be quite noisy when loud patrons are in the pool area. All of their ADA accessible rooms only have 1 king bed. There are no ADA rooms with 2 beds...bummer. I do like the fact that this place is very conveniently located close to the downtown/UT area.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Please accept my apologies for any inconvenience caused you during your stay. We appreciate your loyalty to Best Western and for your multiple stays here. It sounds as though we could do more to get you in the perfect room based on your needs and preferences. Access can be pretty quick and easy and closser to the lobby and I invite you to contact me to help you with that, our sales manager or front office manager. Call us directly next time you are staying, we are here to serve you!

"Over priced"

2
Keith G, West Bromwcih, United Kingdom 07/09/2016

I found this hotel to be poor value for money compared to similarly priced hotels. It had the feeling of a Motel with all the room doors being exposed to the outdoors and facing the pool. This meant that noise levels could be high as you hear all guests entering or leaving their rooms for the entire hotel. Also if any guest uses the pool (open 8am - 10pm) you will hear that too. My wife and I ended up suffering with many bites whenever we slept in the room. These weren't the usual mozzy bites you might expect in Texas, these were flee bites. I spoke with house keeping who said there is nothing they could do. Staff at the front desk were helpful and friendly.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your concerns. Please accept my apologies for any inconvenience caused you during your stay. While it is true a number of our rooms face the pool with doors onto their floor's respective deck the majority of our rooms have interior corridor entrances. I am sorry you were bothered by noise from the neighboring rooms but please know we want our guests to report such things as well as accommodate as quickly as possible a guests request to be relocated to a quieter room. We are here to be helpful throughout your stay!

"Excellent stay, worth the money"

5
Andrew Theodore R, dallas, United States 06/09/2016

Looking for an excellent hotel that really has your stay and experience as their main priority.... well this is it. The staff will bend over backwards to make sure they can exceed your needs. Their rooms and beds are very comfortable. The hotel is centrally located in Austin to SOCO, 6th Street, and UT campus. You'll be please and with the service and will find value in your stay.

"Nice hotel, outcome of ND game not so good."

5
WithKids43235, Columbus, Ohio 05/09/2016

Very nice, clean hotel. Great staff. Hot breakfast was great and varied. Only downside for us was our room was a LONGwalk away. But everything else top notch and good value. well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done. 200 word limit silly.

"Great stay"

5
Tony C, Houston, United States 05/09/2016

Our son is in his 4 forth year at UT Austin, we are in ATX a lot. We have always stayed in a Best Western, and this location is the best one! And as a Best Western rewards member,, what more could you ask for!

"Could be better, but they try"

3
ctmama4, Connecticut 03/09/2016

This is an old motel that's been fixed up the best they can. Clean, modern lobby and some interior hall rooms but cinder block walls and dingy old rooms. The attached restaurant/bar is pretty gross so try elsewhere for a meal. Also, morning complimentary breakfast not too healthy - all carbs, prepackaged food, yogurt that comes out of a machine.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying and for sharing your experience, and I apologize for any inconvenience caused you. We are an older property that wants to accent its uniqueness and reflect the 78704 Keep Austin Weird vibe. We are not cinder block construction, however, and while it's true that our breakfast is not cooked to order we have a number of protein and gluten free offerings. We vary our menu and appreciate suggestions form our guests!

"Eat, sleep & swim"

5
karenzzz, Tucson, Arizona 03/09/2016

Clean and comfortable room, quiet and with a view of downtown, large and varied breakfast buffet, refreshing pool, large cable TV, more amenities than I had time to use. We were pleased with the location and value.

"Best Best Western"

5
Paul S, Dallas, United States 29/08/2016

Excellent hotel. Close to family and great restaurants on S. Congress Ave. Reasonably priced drinks at the bar and good live music. We will definitely stay here again. We stayed in room 140 and it was extremely quiet and dark Great for a restful night following a good time on on S. Congress.

"nice stay"

4
VWMarie, Houston, Texas 28/08/2016

The hotel is a bargain based on the location. Food was Ok and they had live music in the bar. It not easy for a handicap person to get around due to stairs everywhere you look. I will stay here again the next time I need to stay in Austin close to town.

"Kinda Swanky"

5
Cindy Harris P, Inver Grove Hts, United States 27/08/2016

Lobby is really nice. Very nice rooms. Staff was nice and friendly. Rooms are clean. Pool is small but really nice. Breakfast buffet included makes this a great value. Good location, quick drive to downtown.

"Theft"

1
User 26/08/2016

I have to Unfortunately report dishonesty of the staff. On charges of having smoked in the room we were withheld bail. 250$!!! I respect the rules of host even if I do not risk sanctions. i've never smoked in room as regulation the hotel. No one has warned us to Chek out, I discovered only four days later, when I checked statement. if you decide anyway to stay at these thieves, careful to check out. I will have a bad opinion of the Texan hospitality and I will take this in Italy. I am saddened by this

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and I apologize for any inconvenience caused you. We are a totally non-smoking hotel and our non-smoking guests are very happy about that. We do impose a fee, but never without tangible evidence that smoking has occurred. The staff is honorable and honest and I do not agree that theft occurred.

"Business Trip - Great Value"

4
User 26/08/2016

Definitely worth the money. Friendly staff, very good accommodations (room, fitness, pool). Great central location. Will stay here again. It's very close to downtown and there are great food options on South Congress which is probably less than a mile away.

"Super Close to the heart of Austin"

4
Tara K, oak park, United States 25/08/2016

This hotel is close to downtown and to airport. It is a fine location- comfortable, engaging staff, great start with free breakfast. I really enjoyed walking/running through the area neighborhoods, and get a real feel for Austin! Close to parks, downtown, shopping and more. I wish I could have explored more!

"Great Stay"

5
Shannon K, San Diego, United States 24/08/2016

Nice, clean, and close to the city. Breakfast was delicious. We were lucky enough to get a room on the third floor with a view of the city of Austin. Had a wonderful time and would definitely stay here again.

"Pleasantly Surpriesed!"

5
Jocelyne H, Spring, United States 23/08/2016

We were moving my son in to his apartment in Austin, Texas for college and needed somewhere to stay over night. This was close, right off the freeway, clean, nicely décor, bar for unwinding after the move, breakfast, easy check in and easy check out!! We will defiantly stay again, when we come to visit!!

"Robin Delgado "

4
User 21/08/2016

I just checked out of this hotel . I was impressed first with Placido the at the front desk. He was such a delight and so professional ,with answers to all my questions and with great ideas on what to do in Austin also the rooms were very clean ,I felt safe staying there because of the fine security this hotel has. All n all I gave it 4 stars the jacuzzi was not working and the water pressure was poor fix that and it would be five stare to me.

"Pleasant Visit"

3
User 20/08/2016

Good location, minutes from downtown. Nice pool area although the hot tub didn't seem to be working the nights we were there. Free breakfast which had a decent mix of waffles, pancakes, tacos and basics of eats toast bagels. Room was clean, however I felt like our ac only had two temperatures freezing or hot. Overall decent for a few days while visiting.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience. I am sorry you had some issues with your AC unit; I do hope you let the staff know so it could be taken care of . Our maintenance staff is very good at fixing lots of things; unfortunately our hot tub required outside attention and it's all good now. We apologize for any inconvenience from it being out of service. We hope you will be back soon!

"Best Western Plus Austin City is great!"

5
User 18/08/2016

Location to SOCO & downtown is awesome- driving distance but very convenient. View from hotel wasn't as good as we like, but that was the only downside. Hot breakfast changed daily which was great! Suite was nice, with 2 full bathrooms, great for families!

"Nice hotel near S. Congress St."

4
behrens1, Denton 18/08/2016

We needed a hotel for just one night in Austin and picked this one based on previous reviews. We were not disappointed. We had room 154, a handicap accessible, king room. It was good size and had an easy chair, desk, big TV w/remote, mini-refrigerator, and microwave. There was a long sink-vanity outside of the bathroom. The large bath had a roll-in shower, really nice toiletries, and ample towels. The room was spotless and very comfortable. We had complimentary breakfast with a large variety of "real" breakfast items, even waffles AND pancakes. Parking was free. We were right off busy I-35 and our room faced the highway but the room was very quiet. We were just a few blocks east of Congress St., the street with all the unique shops and restaurants. We thought this was a great place to stay and would stay here again on our next trip to Austin. There was not one thing to fault. Sandy (in Denton)

"Great Stay"

5
Margaret I, Boerne, United States 18/08/2016

Hotel was clean, modern and the staff were friendly and courteous. Beds were super comfortable. Pool was amazing. The best part was the complimentary continental breakfast : waffles, fruit, fresh yogurt, eggs, bacon, hard boiled eggs, coffee, juice. There was something for everyone. Perfect location to get to Zilker Park without getting on any highway. Going through neighborhood streets was part of the charm in staying there.

"Excellent Place to Stay With Well Trained/Customer Friendly Staff"

5
Erik T, Houston, Texas 16/08/2016

Services received from Hotel staff are to be commended, rooms are very clean, fixtures & amenities in room were all properly functioning, enjoyable stay with my daughter, perfect location to proximity to downtown Austin, breakfast food was excellent, Great value - will definitely return for another stay. Thank you.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Oh, you are most welcome! And thank you for sharing your experience.We love making people happy and comfortable. That you will be back is the supreme compliment. Hurry back!

"Great Stay in Austin"

5
Diva G, Sealy, Texas 15/08/2016

The hotel was very clean and nicely decorated. The room was great and very clean too. The free breakfast was the best I have ever seen; a variety to choose from; the Texas shaped waffles were huge. Everything was great. Customer service was good. The remote did not work and service came and fixed it right away. Will definitely stay there again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. So glad you enjoyed our breakfast and that staff was responsive to the issue with your remote. We are here to take care of you when you are a guest and we hope you are back very soon.

"Road trip to Austin"

5
Cyndi S, Cypress TX, United States 14/08/2016

We have stayed here several times and keep coming back. It's consistently clean, prices are good, beds are comfortable and the breakfast is good too. It's an older hotel but has been updated. It's just a few minutes from SOCO.

"Great place to stay"

4
FishermanWanganui, Wanganui 13/08/2016

This is a really nice place to stay but you needed a car (We didn't have one). Room was clean and comfortable and nothing we didn't like. Dennys restuarant over the road,and Blue Moon bar on the property. Very nice vibe, good bar service and band on Sat night. Breakfast nice but only goes till 9.30am. Bus stop not too far away but long wait between buses. service station over the road as well

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
So glad you stayed with us and were pleased with our hotel and amenities. Austin does have cabs and alternatives to them that the desk would be happy to help you with. If you are touring during the day time there are a number of bike rental companies that will deliver to the hotel. Hope you will stay again.

"The BEST Best Western!"

5
Stacy R, Houston, TX 13/08/2016

We stayed here on a recent trip to Austin, and chose this location because it was conveniently located to where we would be going. That said, let me say this..."I'm impressed!" The decor is updated and contemporary, yet still welcoming. Our room was good sized, comfortable, clean, and well-appointed. It's also the BIGGEST Best Western I've ever stayed at. The only amenities we used were the wifi (which had a strong signal and stayed connected) and the complimentary breakfast. The breakfast experience was the only drawback to our stay. Breakfast is located in a bar/lounge/restaurant within the hotel, so I had high expectations. The reality was a line of people trying to get into the restaurant, which had the food set up RIGHT inside the door. So you have people running in circles getting plates/bowls to come back for food, people returning for seconds, people trying to exit...just a big mess. While waiting in line, we see all these "menu items" on the wall, like breakfast sandwiches, breakfast tacos, etc. NOW I'm getting excited! BREAKFAST TACOS! Yeah...WRONG! Individually wrapped biscuits, scrambled eggs, Canadian bacon.and sausage. :-( What a letdown! Now I spot the obligatory Texas-shaped waffle maker. Score! One person in line ahead of me, and other finishing up. I'll wait! Big mistake. Those people were making multiple waffles. Really? How rude! {Wake up, BW...you KNOW we love our Texas-shaped waffles! Buy another waffle maker!} Then I saw something I'd never seen: an on-demand pancake maker...just press the number of pancakes you want and VOILA! That was pretty cool! The downside was that the waffle maker, pancake maker, and bread assortment with toaster were all in the same small, congested area, so you got jostled around while you stood there waiting. Now I have food...and there's nowhere to sit. All the tables are occupied. (This is a BIG Best Western!) {Sigh} Now I know why I saw so many people LEAVING with food...there was nowhere to sit. Overall, I would highly recommend the hotel. Just be prepared for the traffic jam at breakfast, and pick up a tray (they're on the shelf below the plates) to easily carry your food out of the restaurant and find a place to sit.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying and for your thorough review. We really appreciate your thinking that we are the best Best Western! Another guest said we put the best in Best Western. Your comments and suggestions mean a great deal to us; we try to be responsive to our guests' suggestions and concerns and make adjustments as we are able. We hope you will stay again next time you are in Austin.

"Stylish Hotel with Easy Access"

3
GottaRun, The Woodlands, Texas 13/08/2016

Affordable, clean, and convenient location. We were first to arrive each morning for breakfast and were impressed by the quantity and varied food options. The small refrigerator in the room was a very nice convenience. Parking was free and easy. Unfortunately we had an issue with noise. Not sure if the doors/ walls are not sound proof enough, or if the other guests were just extra loud. After exhausting ourselves with fun on the lake, we return to the hotel greeted by maintenance shampooing, vacuuming and using fans to dry the carpet in the hallway outside our door. One night guests above us were very loud, which sounded like a pogo contest, and the second night guests in the room next to us had a karaoke contest. Next time we will invite ourselves to the party instead.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Oh, how we appreciate your sense of humor! I apologize for any inconvenience caused you during your stay; I do hope you reported the noisy neighbors to the front desk so they could address with them in a confidential manner. We will remind our maintenance staff to remove equipment in early evening, thank you so much for sharing. Hope you will consider staying with us your next trip to Austin.

"Stay at Best Western Plus"

4
Robin F, Pasadena, United States 11/08/2016

Nice stay at this hotel, but there are no other brands of BW in Austin, just only two . The A/C was not working, but the front-desk immediately attended although he cannot fix the problem, gave us 5,000 points.

"It was just ok"

3
Chris L, Reno, Nevada 10/08/2016

Been all over and will rate this as ok. Not super clean. Beds are small and 6' off the floor. Pool was great but not at all ada friendly. Wifi stunk as bad as hallway which smelled a bit moldy. Probably wouldn't stay here again unless I had no choice

"Simply perfect!"

5
CitizenFrank, Manchester, United Kingdom 10/08/2016

Checking out today after the first stay of our 2016 vacation. What is not to love! ...Clean, has a feel of maybe a more 'high profile' residence or chain. The hotel sits right on the I 35 freeway with easy access both north and south, ample parking and a delight of a girl who checked us in. Room really nice and we'll appointed with all that you need including a more than adequate bathroom. The complimentary breakfast was amazing with everything we had ever had within in other similar hotel stays in America! Pool really nice and yesterday's brief encounter within her felt like a 'hot-tub' the water was so warm. Great sleep from the comfy beds and black-out curtains were welcome, particular'y after being up 27 hours from home to bed time. All in all a stay about to end without a single negative ...San Antonio the bar is set nice and high!

"Good stay at Best Western"

5
Ruth B, Pittsburgh, United States 08/08/2016

We had a great stay the this hotel. If your driving it is a good place to stay since it is on the highway but it is just a short trip downtown and well worth it for the money. The room was very nice. Great bed great bath and good internet. Hotel is clean and well decorated with good service.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Our location is so perfect! And even though we are the I-35 frontage road, there are major surface streets to take downtown and to the SOCO district on South Congress. Our desk is very knowledgeable about how to get around the city and they are happy to help. Please stay again soon!

"Great stay in Austin!"

5
User 07/08/2016

This Best Western served the best breakfast that my children & I had on our trip to Fort Worth + Austin this summer of 2016. The pool was great; the room was beautiful and clean; the staff were very helpful. No complaints, other than it was a little tricky to figure out how to enter the hotel parking lot, as the entrances are from a one-way street or right off the highway/service road.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Wow! How great that you and your family rate our breakfast the best, we really appreciate such high praise. We are proud to have contributed to you all having a memorable trip and we hope we are on your itinerary of future trips. See you soon!

"very clean hotel, excellent breakfast"

5
bluecanoetx, tx 07/08/2016

We stayed here for my daughter's tour UT visit. It is about 20-30 minutes with lights to get to San Antonio Street Parking Garage, but if you take freeway probably quicker. Very Clean hotel, excellent breakfast with waffles, pancakes, eggs, bacon, biscuits, fruit, cereal, granola bars, pastries, boiled eggs, coffee, juice, breads, cinnamon bread, bagels, etc.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us during UT orientation and best wishes to your daughter. Sounds like you will be visiting Austin regularly and you are invited to join our family of regular guests, Please come back anytime and Hook 'em Horns!

"Close to downtown action yet far enough away from the downtown traffic"

4
takrafty, Roswell NM 05/08/2016

Enjoyed our three night stay here recently. The staff was very welcoming and the lobby was classy - recently redecorated. This property is an old motel, but has undergone a renovation. The room was really nice - only one problem, which we addressed with the front desk on leaving. It wasn't a dealbreaker. There is a fridge and coffee pot, an iron, a blowdryer in your room. The complimentary breakfast was amazing! Something for everyone - fruit, oatmeal, yogurt, waffles, pancakes (with a cool pancake making machine!), cereal, toast, muffins. Hot bar was bacon, eggs, omelettes, flour tortillas, salsa. Good staff, great price. Parking is free. Short drive to the convention center - we saved $$$ by staying here!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and sharing your experience. Glad you found us convenient to your activities in town and that we helped you stretch your dollars. Please keep us in mind for your future Austin visits!

"Quick overnight stay"

5
TexasGirlie, Houston, TX 04/08/2016

Stayed one night here and was pleasantly surprised. Front desk was very friendly and quick. The decor of the entire hotel is updated and fresh while maintaining a little retro vibe due to the building itself. The room was clean and updated. My only complaint is that I didn't find the beds or pillows very comfortable. I didn't use it, but the fitness center looked nice and even the laundry facility was one of the nicest ones I've seen in a while. The free breakfast was excellent. I loved that there were sausage biscuit sandwiches and bean burritos in addition to pancakes, waffles, and the usual free breakfast selections. We had to leave early so it was great to grab them and go. The location is close to Congress Ave and other activities. Overall, a very pleasant stay and would definitely return.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for your thorough review. It's great that we exceeded your expectations and that you appreciate our retro vibe, we like blending in with our 78704 Keep Austin Weird neighborhood! Hope you can stay longer next time you are here. See you soon!

"Nice restaurant and bar on premises"

5
User 04/08/2016

We were attended to by a very helpful young man. I asked about a scenic area I had heard of and he was kind enough to print out directions to make our drive easier. Our room was very clean and was ready upon early arrival! Yay a pet friendly hotel with an awesome breakfast buffet to top it off. The hotel also has a bar and restaurant and on Friday night there was live music! Totally great place to stay! I cant wait for my next visit to Austin!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. I am pleased that you felt attended to and well taken care of. Hearing that makes our day because we are here for you. Hope you are able to stay again soon!

"First Time in Austin"

4
cardinalp572, Waitsburg, Washington 04/08/2016

We really enjoyed our stay here. The staff was very friendly, our room was clean and the breakfast offered quite a variety as far as continental breakfasts go. This was a great place to stay for ease of access to SoCo and downtown. The hotel is right off of an access road to the highway and at first I was a little apprehensive because of it. We didn't notice the traffic while in the room, so it was a non-issue. We would definitely stay there again the next time we come to Austin.

"Family Wedding"

5
User 03/08/2016

First time at a Best Western and we were very pleased with this hotel. We received a family rate and had rooms together, which was great. The breakfast was delicious and had a very nice variety of hot and cold meals to choose from. Our room was spacious with a nice size refrigerator and microwave, plus a coffee maker. We used the Cappuccino machine in the lobby many times - great! The pool was great too and a necessity with the hot weather in August. Great location to get around Austin The staff was very friendly and helpful. Highly recommend this hotel!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for your glowing review. We really appreciate our guests and their comments and suggestions. Glad you enjoyed our lovely, restful pool area. Everyone loves our cappuccino machine! Don't wait for another wedding to stay with us again!

"Family Wedding Trip"

4
User 03/08/2016

This was the first time we stayed at a Best Western. We received a group rate for a family wedding and was pleased with the hotel and stay. The breakfast was great with many choices every day. The staff was very friendly and helpful. The room was very clean and had a refrigerator, microwave and coffee maker. There was a free Cappuccino coffee machine in the lobby too!

"BW Austin"

5
User 01/08/2016

Great location. Terrific restaurant/hot breakfast. We usually stay at the La Quinta because we can leave our low maintanance dog unattended in the room. Not always the case at the BW. This location had a more liberal dog policy and it worked great for us. Definitely go see the Austin bats at sunset. Hotel was one of the chains nicer ones and we would stay there again

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us, and I hope you will stay with us next time you are in Austin. Our pets are family so I'm glad you brought your dog; we are most happy to accommodate! Please come see us again very soon.

"Excellent "

5
User 31/07/2016

Just returned from the BWPAC hotel yesterday. It was an excellent stay. The staff is phenomenal. Larry and Placido. As well as others. I travel a lot and I really like this place. Breakfast is great. Blue moon bar and restaurant are great with a great staff also. Good drinks and reasonable prices all around. The property is very well maintained. Inside and out. I walk a lot and was glad there's stores and restaurants nearby. The hot tub wasn't working during my stay,which was a key reason in my booking. But hey. Things happen! I'll definitely return to this property on my next visit to Austin. Thank you ' s to the staff again. Excellent.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience.Our staff works hard to make your stay memorable and comfortable; thank you for praising them. We are all here to make you happy and we are looking forward to your return!

"Austin Best Western Plus hotel"

4
Rosalind B, JACKSONVILLE, United States 29/07/2016

This best western plus is in a great location for getting around Austin. The breakfast was great and the price was a very good value. Our only concern was noise from guests attending a family reunion. We did not call the front desk about it but next time we will ask for an upper level or interior room. We would stay here again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying and for sharing your experience. By all means let the staff know when guest noise is impacting your stay. So glad we were close to your activities. Do come to stay again very soon!

"Small rooms"

3
User 28/07/2016

We got one room for two adults and two children with two double beds. The rooms was small yet very clean. The location is convenient to downtown and access to I-35. We got a room facing the pool and stayed on the third floor. The room just felt tight.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. So sorry you felt cramped in your room. Traveling with family I hope you had a chance to enjoy our pool and hot tub. We hope you will stay again.

"Traveling sisters"

5
User 27/07/2016

Great customer service, clean rooms, comfy beds and great location we couldn't ask for more. Larry and Planico at the front desk were very helpful and friendly. Great location if you want to Shop at the San Marcos outlets, Tube the San Marcos River, Visit Greune, be close to everything Austin has to offer. Looking forward to our next trip to Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
And we are looking forward to seeing you again very soon! Glad we are convenient to your Austin activities and not far from things south. Our staff is dedicated to providing great customer service as well as information about the area. Thank you for your compliments about them. See you soon!

"Great Place to Stay"

5
Likeness, Dallas, Texas 24/07/2016

Wanted to stay in a place close to SoCo and my family, so we picked this Best Western. It is very convenient to all of SoCo's offerings. The hotel staff here is very friendly and helpful. We found the rooms to be fresh and clean. The beds and linens are so comfortable and everything looked brand new. We loved our room. We had a room that faced the pool. It was really quiet and close to the elevator and parking. They serve a full breakfast with lots of choices and hot and cold options. They have both a waffle and a pancake maker, eggs, sausage, bacon, omelets, cereal and much more. This hotel is green. They recycle. Always a plus. We really like this place and will definitely stay here on our next visit to Austin

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Wonderful, so glad you will stay with us again! We love our family of regular guests and thanks for giving us the opportunity to get to know you and your preferences. We are here to make you happy. Hope to see you soon!

"Great Place to Stay"

4
Likeness, Dallas, Texas 24/07/2016

My family was helping my grand daughter move back to Texas and we needed a place to stay close by. We chose this hotel because of it's rating on TripAdvisor. It did not disappoint. Everyone was extremely friendly and helpful from check-in to cleaning the rooms to checkout. The rooms were very clean and everything was really nice. The furnishings are new and the bed was fantastic. I wish I knew what kind of mattresses they use. Everything was in working order; AC, microwave, fridge. I was really glad to see that they recycle. The only thing that I did not like was the breakfast. I am one of those people that like organic, all natural food. They had a large selection of all breakfast items, most most of it was name brand GMO food. If they are serving organic, I would like it to be labeled so. They did have raw sugar. We will definitely stay here again when visiting my grand daughter.

"I want to go back! "

5
User 24/07/2016

My family and I stayed at this hotel for 5 days and loved it so much we were so sad to check out. The breakfast buffet was EVERYTHING and the staff were very friendly. The hours were decent and the food was well stocked up and I loved the variety! Breakfast tacos, oatmeal, pancakes, waffles, 3 juices, coffee, yogurt, fresh fruit medley, pastries, I mean it catered to anyones breakfast need. I loved the idea of the bar/restaurant inside which came in handy for when you wanted a night out but didn't want the whole 6th street kind of scene. The bartenders were awesome and they even opened up the dance floor for my friends and I to sing a little karaoke. The pool was very nice to lay out at and I loved the fact that it went to I think 8ft deep. There is a hot tub as well and they have towels sat outside the pool area for your use so you can leave your room towels inside and not have to request more. I really wanted to check out the fitness area but I didn't make it lol. It did look small but nice and well kept. I didn't like the idea of pets not being on one floor or just in one area, and I don't know if that's the norm, but our room was next to someone who had a dog and my partner is severely allergic to animals so we were takin back by that. I feel like there was sort of a pet odor as well in our hall but it didn't alter our overall opinion of the hotel stay, just an observation. I would definitely stay at this hotel again and highly recommend it.

"Best western plus hotel Austin city experience "

5
User 22/07/2016

Best hotel experience I ever had they had every thing you needed rooms were really good and the the best part was the breakfast I loved it they had so many things to eat and they swimming pool was really good and also the Hotub and placido was really nice and helpful and was really patient.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
How nice of you to say this was your best hotel stay! Thank you so much for that! Our staff is very dedicated to providing a memorable and exceptional experience and it sounds like we did not disappoint. Please stay again!

"Nice place...."

3
User 21/07/2016

We stopped here overnight on our way to South Padre. The front desk staff was excellent.. Friendly and helpful. The breakfast buffet was very good and was the small lounge and restaurant. The wait staff was also very pleasant.. Our room was clean and up to date. However, we found the layout of the hotel strange.. The elevators were very tiny... Yet the luggage racks that were so large,it was a tight squeeze.. You and the cart... no one else.. Plus, when you got off the elevator, you had to go up three steps to get to your room facing the pool area... Couldn't take the lugguage cart up the steps to drop off your luggage. Also, we found it very confusing to find our way around once you left the main lobby.. Wonder how handicapped people could get around... It was a nice place and I would stay there again, but poor floor plans...

"Austin Best Western"

5
Mark D, LAWTON, United States 18/07/2016

Excellent location, many things around the hotel to see and do. The capital building is within a 10 minute drive. Hotel staff are helpful in any information you need. They have 2 swimming pools and a hot tube. You are only about 45 minutes away from San Antonio.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Our location is great, isn't it? Glad we were convenient to your Austin activities and it sounds as if you went on to San Antonio. We look forward to seeing you again when you are in Austin.

"Good Experience"

4
Kathy R, Austin, United States 18/07/2016

I found the staff to be on their game, friendly and helpful. The room had a pleasant smell before and after I turned on the air condition unit. The bed was very comfortable and the room was clean. The breakfast was enjoyable. I had a pleasant stay.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
So glad you enjoyed your stay; we hope it's the first of many. We have an ever-growing family of regular guests, and we hope that includes you. We are looking forward to spoiling you!

"A great place to relax and regroup."

5
William Dale C, Corpus Christi, United States 15/07/2016

I was traveling with my son through Austin and we decided to stop at Best Western on a whim to give it a try. Not only were the people at the front desk extremely helpful and friendly, but the room was immaculate, the pool very enticing, and the breakfast was as plentiful and as nutritious as it gets. My only regret was not staying longer!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Well, you will have to come back and stay longer! Thanks for sharing your experience, and we are most happy that we exceeded your expectations. We all work very hard at providing an exceptional, memorable stay for all our guests. We are here for you. See you again very soon?

"Great stay with SURPRISES"

5
User 14/07/2016

It was a great hotel. Very clean and quiet. Nice rooms with a good mattresses. Great tv stations. Super friendly front desk people. A surprise that was included with our stay was 2 Pokemon stops & I believe the nice front desk man set off lures all night. Caught tons of Pokemon!!! ??

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. So glad you were comfortable and well attended to. It is exciting to have Pokemon stops here and nice to hear you had fun with them! Please stay with us again next time you are in Austin.

"Very good for the price and location"

4
User 13/07/2016

This was my first family vacation with my husband and our 1 year old daughter. When we got to the hotel everybody was sick of being in the car and we just wanted to lay out and relax... There was an issue with us trying to check in and we were in the lobby for an hour; and the kid behind the counter was very disrespectful and snide, making comments like "Maybe you should go to a motel 6." his name was Alec. We got to our room and settled in and it was very nice and clean, except our fridge didn't work the whole time we were there. Breakfast was super early for us (6am - 9:30am I think) so we only made it once but it was very average hotel breakfast, nothing extraordinary. The first night we found a cockroach in the tub and I noticed a dead one by the pool on our last night, but other than that I enjoyed it and felt very comfortable. Kid friendly and dog friendly (which my daughter loved). Ps. The maids were too bomb. The most friendly and nice people. We loved them and they did a Damn good job.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. Please accept my apologies for any inconvenience caused you during your stay. I am sorry you had problems checking in and with some insects. I am happy you enjoyed the pool and that our staff was friendly and helpful. Please be our home away from home when you are in Austin. See you soon!

"Great Hotel "

5
MaryBikes, Harrisonburg, Virginia 11/07/2016

This hotel truly deserves 5 stars. It is extremely clean, the breakfast is unusually varied with real food, the grounds are well kept, the staff is friendly, and the pool area is wonderful. The air conditioning fan blew cold, but it was easily blocked by moving a chair between the bed and unit.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Wow! Five Stars! How great is that! Thank you so much for your review and high praise. That means the world to us as we try for this every day. We are dedicated to being memorable and exceptional. Hope we see you again very soon!

"Bicycles stolen from bike rack at hotel front"

3
User 11/07/2016

The Hotel need to move the bike rack to a safer area , preferably inside the "key card" zone away from the line of sight of people passing by. The bicycles were locked each with their own combination lock. The CCTV cameras to not cover the area where the bike rack is.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and we are so sorry about your bicycles: not something anyone wants to deal with and we understand your frustration. I appreciate your suggestion and we will evaluate the situation with the management team.

"What a nice hotel"

5
Justine H, Regina, Saskatchewan, Canada 10/07/2016

This hotel was perfect! The location was easy to get to, right off of i35. It had a cute pool which was nice a cool on the hot days and nights. The room was perfect, the coldest a/c which was so perfect after a hot day of exploring and the beds were clean and so comfy. Everyone that worked at the hotel was courteous, professional and very friendly. The only subpar thing was the breakfast as it was very small and very crowded with so many guests. I would definitely stay here again though!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Sounds like you were cool and comfortable. I apologize about any inconvenience with breakfast. We are glad to hear you will be back, hope it is soon.

"Great Location"

5
Dave A, Pegomas, France 10/07/2016

We went to see the Bats and the 4th July Fireworks on the river, and this hotel was perfect. Easy to find and easy to get to the event. Rooms were clean and large. The breakfast was one of the best we have seen in a hotel of this category.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks for staying and for celebrating the 4th of July with us. We are very convenient to the downtown area and we are happy you selected us. Glad you enjoyed our breakfast and we hope you return to stay again very soon!

"Very modern with spectacular breakfast!"

5
octoberhart, Joplin, Missouri 09/07/2016

Private area though just off I35! Great rooms in modern design! Breakfast was so much better than any other continental included I've ever had! Easy access to South Congress shops and events. I highly recommend!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing that we are positioned a little differently on the frontage road. Being on the edge of a residential area on a large landscaped property does make us somewhat unique and "boutique-like". We appreciate your recommendation and hope that we will be your Austin home. See you soon!

"Terrible layout! "

2
kall29, Dallas, Texas 08/07/2016

I would not stay at this location again because of the crazy layout of the hotel building. If you have any sort of handicap or ailment like bad knees or feet, you'd only be able to stay on the first floor. The elevators are very small! Only one person and a luggage cart will fit inside. If you stay on the 2nd or 3rd floors, the luggage carts will only help you getting the bags from your car, to the elevators, because once you get off and through the next door, there are steps you have to go up to getup the rooms. Walking through the lobby is a series of up and down between flat spots and more stairs. The hotel layout is horrible! Every guest we saw had the same look of confusion as we did. It just makes no sense and it complicated. It's a maze! The staff was friendly but that was about it. If hate to see a fire occur in the hotel because no one could get out of there!

"good value"

5
Jose T, Miami, United States 08/07/2016

Had not stayed at a Best Western before. Room was clean, WiFi worked - no complaints. Did not take advantage of free breakfast, but was a nice perk. Hilton did not offer that on the next day. Would stay again and would recommend.

"Great hotel, great location "

5
Craig N Trish G, olympia, wa 07/07/2016

We stay in alot of best westerns & this is one of our top favorites. We got a suite, which was in the back of the building on the top floor. We had a separate bedroom w/a full bathroom & a nice living area w/another full bathroom. That was a nice surprise. It was extremely quiet. The included breakfast was great, biscuit egg cheese sandwiches, breakfast tacos & a whole lot of other stuff. The pool area was nice w/lots of beach towels. Would definitely stay here again.

"Great Stay"

5
User 06/07/2016

My partner and I stayed here for the first two nights of a six-night stay in Austin. The hotel exceeded our initial expectations in that it was more sophisticated than what you might expect from a Best Western. Our room was large, clean, and had a nice view. Staff were very friendly and helpful: when the room we originally booked was unavailable, they upgraded us for no extra charge without hesitation; when we had a small issue with an adjacent hotel room partying extra loud late into the night, they addressed it immediately in a very professional manner; and they were always super prompt with taxi services. Breakfast both mornings were great, a full continental spread. Overall, we had a great experience, would stay there again, and would definitely recommend.

"Convenient Location"

4
Robert M, Whitewright, United States 06/07/2016

Nice Posh hotel very close to S. Congress and River activities. Breakfast and room very nice, Good internet. Ask for a room away from 35W if you want quiet. Staff very attentive. Very clean and nice facilities.

"Close to highway, and downtown. pleasantly surprised"

5
Jeff B, San Francisco, California 05/07/2016

I just finished staying at this hotel for several weeks. The service is great, the staff is wonderful as well. Because of my extended stay I don't get housekeeping everday, so they call me every few days (will call my cell if im not in room) to see if I need more towels or anything else. free breakfast buffet is good as well. standard breakfast pool is in a good loc, and hot tub is great as well. i have 2 complains I stay at so many hotels, 1)that the door does not close on its own.most hotels ive stayed at have doors that close on their own, and ive done it a couple times where i come in and forget to close the door. 2) for the buffet, when they serve the butter in the morning, the butter is served frozen, and this is the single thing i cannot stand the most is frozen butter and is impossible to spread shower has good pressure as well.

"Pleasnt Surprise"

4
Ruben G, sacramento, United States 30/06/2016

This hotel is close to downtown and easily located. It is the largest BW Hotel, I have stayed in. The double rooms are only full sized beds and there is not as much room as usual in a BW room. The amenities are all there and a very helpful and caring staff. The pool area is very nice and offers a spa, pool and a wading area as part of the pool. I was given a website to check out in and was unable to obtain my receipt at checkout because I was unable to access it. Maybe confusing.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for your loyalty to the Best Western brand. We are glad we were convenient for your activities but that you could also enjoy our pool; it's a great place for kids. The staff is very dedicated to being helpful and to antiicpate your needs. I am sorry for the confusion regarding our express check out; we are happy to e-mail you a check out receipt. Please stay again very soon.

"very nice"

5
Christina D, Metairie, Louisiana 30/06/2016

For the price and location it can't be beat! It is very close to downtown and super easy to get to. Check in/out was very simple. Rooms are a good size and has fridge and microwave with all the other normal amenities. Very clean! I would stay here again!!

"Outstanding staff"

5
Lee C, Birmingham, United Kingdom 29/06/2016

When we arrived at the hotel we were greeted by fantastic staff. They took time to explain to us the best points of interest, and marked them on a map. They even called the room 15 minutes after we checked in to make sure it was OK. I have stayed in many hotels across America but this one had the most welcoming staff and it was clear that they wanted us to get the best out of Austin. Rooms are clean, tidy and we had room 107 which is feet away from the outdoor pool and Jacuzzi. There is a 7 11 store next door and a petrol station. The hotel has a bar and restaurant which remain open until about 2am and a good prices. Reception can arrange for a taxi for you to get to 6th street which has the bars and music for about $12. You won't be dissapointed if you stay here.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for your comments; we are glad you had such a pleasant stay; we are all here to make sure yu are well cared for and that your needs are anticipated. We love making people happy and we want to be your home in Austin. Please come back very soon!

"Satisfied"

4
Stephanie S, Opelousas, United States 29/06/2016

I chose the hotel because of the pool area. My husband was doing research and I knew I would be there alone all day. I was very satisfied with all aspects of the hotel. Will definitely be staying at more Best Westerns in the future.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Our pool area is lovely and peaceful with the waterfall and landscaping. Please convince your husband to relax here next time. We look forward to seeing you again!

"Very Good Staff"

4
Paul500, Oregon 27/06/2016

While in Austin to work with a company for 2 days I stayed at the Best Western Plus for 3 nights. While checking in I noticed 2 buses arriving with a youth group. All I wanted from my stay was a good night's sleep and I was concerned that might not be possible! After checking into one room which happened to be in the part of the hotel where most of the group was staying I went downstairs and spoke with Alec. Alec was very helpful. He made me feel like my concerns were his. He showed me a room that was a bit removed from where the youth group's rooms were. It fit the bill. Alec then helped me move my things to the new room. When I saw him later in my stay he asked how things were going. Alec made my stay very good! FYI the hotel itself is a little old but has been made over into a quirky hip manner. Sort of a very Austin fun feel.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. I am glad we were able to attend to your needs and concerns; every one of our guests is important and the staff is dedicated to making your stay restful and comfortable. We want to be your home away from home in Austin; we hope to see you soon!

"Very Welcoming and Convenient"

5
Yvette C, Weslaco, United States 27/06/2016

The staff was very friendly and can't beat the location. We got to and from our destination without any hassles due to having a convenient location. Hotel staff made sure everything we needed was available and in our best interest. Overall, great hotel!

"Great"

5
User 26/06/2016

Staff was great! The hotel is clean and really comfortable! I can't emphazise how great the staff was. During our check in they gave us great advice to tour the city and during our check out they call us to remind us the check out time 15 mins before.

"gem on Austin's southside"

5
yogiyoyo88, Dallas, Texas 25/06/2016

decent price, great breakfast, quiet room. We thought we had left something and called back. Larry took our number and checked with the maid staff and a few minutes later called us back to say they did not find it. The call back was unexpected and very appreciated. Moments later our daughter called to say she had found it at her house, so we had a very happy ending to the episode.

"quick Austin Trip"

4
LakefrontChick, New Orleans, Louisiana 23/06/2016

Hubby wanted to go to Austin and I was not going so i found this hotel and called to make sure of location rooms etc. The staff was super helpful and made sure he was checked in and taken care of in a very timely manner. Room was nice , location convenient and staff again couldn't have been more helpful.

"Comfortable & Convienent"

4
JColorado76, London, United Kingdom 21/06/2016

I was suprised how nice and clean the interior of this hotel was. From the outside, it looks like an apartment complex but the rooms are roomy, clean and nice. This hotel is also close to downtown Austin and to the airport as its located right off I-35.

"Great hotel"

5
User 20/06/2016

Great value, awesome hotel. The pool is good for little ones, loved the baby pool section. Breakfast was the best we have had at a hotel. Lots of options. Beds were comfortable. Close to many attractions. Friendly staff. We will come back for sure.

"The Best Ever"

5
Alonzo C, windsor, United States 18/06/2016

This is the BEST hotel I've stayed in since choosing Best Western hotels on my travels. Will definitely stay there again when in Austin, and just can't say enough about this hotel. The rooms were well taken care of, very clean and well maintained. Hotel is just off Interstate easy to access off and on highway. Rudy took care of me before I arrived and during check in. His attitude was awesome which is hard to find these days. You can't go wrong with this hotel, top notch in comfort and service.

"Dependable and Perfect for Every Trip"

5
livluvmza, San Antonio 17/06/2016

Firstly, Best Western is one of my family's favorite hotel companies. The rewards programs have always really benefited us. This hotel in particular is a staple in our trips to Austin. We've come to know the staff and our way around the hotel. The pool and hot tub area is very well kept not to mention an 8 foot pool is always rare in hotels. The rooms have never left anything to be desired and sometimes we've been lucky enough to get an upgrade to one of the very spacious suites. The restaurant attached also does a great job of breakfast in the morning. One of our favorite things is to walk through Travis Heights, the neighborhood behind the hotel, and walk to Curra's grill. The houses are beautiful and the food is great too!

"Good location, good value"

4
Najib K, Bloomfield Hills, United States 15/06/2016

This is a good hotel for the value and the location is good if you do not want to be in the downtown area. Downtown is only about 10 minutes away so it was not an issue. It is nice that the hotel has a restaurant/bar attached. The hotel uses the restaurant premises to serve breakfast. On Saturday evening, there was even a live band playing. A nice little plus! I did not use the pool, but it looked nice and clean.

"A really nice place to stay"

5
Jeff S, Beaumont, United States 15/06/2016

This is a really nice place to stay, plus the pool and hot tub was great after a long day in the sun. All of the staff was helpful and friendly. The Blue Moon Bar & Grill that is connected to the hotel was great food at good prices. Plus they had a awesome complimentary breakfast buffet. Would differently stay again if in the Austin area.

"Great place to stay"

5
mv7899, Lake Charles, LA 15/06/2016

This hotel was very nice. The internet and the television both worked great, the breakfast was nice, and the rooms were extremely clean and nice. I was on the Hot Rod Power Tour with a friend, and we stayed at several Best Western hotels...they were all very nice and comfortable. The staff was also very nice and friendly.

"Nice older property that has recent updates."

5
411HotelReviewer, Houston, Texas 13/06/2016

Easy access off the freeway and well lighted parking lot. Front desk staff very friendly and helpful. Interesting layout as it seems the hotel was a very open concept at one point and now has security doors in place. I highly recommend you check in before parking as your room may require you to move your car to the back of the property.

"Great hotel; great location"

5
Sharon K, Madison, Wisconsin 13/06/2016

So glad we selected the Best Western Plus Austin City hotel. Location worked well since we walked, used busses and taxis for some of the time. The room was good sized for 2 people, clean and recently renovated. Beds, towels and linens comfy. Breakfast worked well, as did having a bar/live music on site. Pool area seemed nice although we didn't use it. Staff friendly.

"Another great stay with Best Western"

5
Krissy R, Converse, United States 12/06/2016

Sometimes you get to see how great a stay can be when you actually see a problem resolved quickly. We had a King Suite room and the AC in the room wasn't cooling. . After calling front desk within minutes maintenance was there to fix. ..unfortunately that fix didn't last long so we were given a new room right away. Every single person we dealt with from housekeeping to maintenence to front desk were very helpful.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying and for sharing your experience. So sorry we had to relocate you but I'm glad it was handled quickly and efficiently. We really appreciate that you have stayed before and have come back: our family of regular guests is ever increasing!

"Outstanding Hotel"

5
Josephine J, Somers, New York, United States 12/06/2016

So happy we stayed at the Best Western Plus Austin City, Texas Hotel. The hotel was spotless and very attractive. ALL staff...from the staff at the front desk, housekeeping and staff at the breakfast buffet were very professional, caring, attentive, and wonderful. They couldn't do enough for us. This hotel is convenient to airport, highway, and the city of Austin in general. It did not disappoint!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
We are happy you stayed too! The staff is dedicated to providing you a relaxing and restful experience as we want to be your home away from home in Austin! Hope we see you again very soon!

"One night"

4
abdadof3, Calgary, Canada 10/06/2016

Lots of parking. Funny shape and lots of odd hallways. Room seemed clean and had recent renovations. Locations awesome to get most places quick. Would recommend for sure. Didn't try pool in courtyard but it looked inviting. They let me check in early. Some elevators are very old, slow and tiny but they get the job done.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. It means so much that you would recommend us: that's what we work for every day! We want to please you and be here to provide you a comfortable and restful experience. Hope you are back again very soon!

"A bit overpriced"

4
rexr483, Herrin, Illinois 10/06/2016

Nice hotel but perhaps 10- 20% overpriced. Freeway access is good. Location for sightseeing compared to other BWs is good. Very clean, comfortable, and a nice variety of free coffees in the lobby. If I were not dedicated to BW I'd probably have stayed somewhere else due to the price, but I wanted a BW within 10 minutes of the capital.

"Best Western Austin"

3
501evanl, Sydney, Australia 07/06/2016

Was visting Austin for a wedding, and a group of us thought we were on to a winner at the Best Westin Plus. Pool gym location, not all that great on any of these. Room was large and facilities were good. bit dated, I've stayed in a few best wetting and they are usually the same. Gym was small but had enough equipment for the basics. Free parking was good. Breakfast was fairly average, better off exploring for something better in town. Must hire a car to get a round, this hotel is not really located near anything. We split a car between three and was awesome to see the sites. recommend staying closer to town for a little bit more.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks for staying with us and for sharing your review. While not in the downtown business center we are just minutes away from there so I am glad you got do some sightseeing while you were here. Our staff is very knowledgeable about Austin and its attractions and very willing to help you select your activities. You may prefer eating breakfast at one our restaurants close by but do consider having us be your base of exploration next time you are in Austin!

"Cheers for a great hotel option."

5
Thomas S, Topeka, KS, United States 07/06/2016

A convenient location for easy access to downtown Austin or beyond. Very clean and comfortable hotel. Our room was very quiet and the beds were wonderful. All the staff---from those behind the desk to the cleaning people---were extremely friendly, polite and helpful. The breakfast buffet was delicious with fresh fruit and many different options. The buffet was kept orderly and clean continuously. We highly recommend this place.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanlk you so much for staying with us and for sharing your experience. We are especially pleased that you recommend us to others. Pleasing you and gaining your loyalty is what we are all about. We hope to see you again very soon!

"Very Convenient for Austin"

4
JRNSydney_Australia, Cherrybrook 03/06/2016

I don't like paying city centre prices and was touring Texas with a car so this hotel seemed a good choice. We actually stayed here a couple of times on this trip, both sides of a side trip out into Hill Country. Both times met with a very friendly welcome. One time our room was not quite ready, but they have a big lobby with a comfortable lounge area that has soft chairs, a tv and a machine that gives free and decent coffee. The hotel has obviously been expanded over the years as some rooms are straight off the car park while others are inside with a carpeted corridor. Rooms are good enough, clean and serviced quickly in the morning although beds are not of the newest. TV has plenty of channels and wifi is fast in the lobby and in some rooms. One of our rooms had patchy coverage but that is not unusual. The hotel is very conveniently placed on the road system but even when we had a front room there was no traffic noise. Also for foreign visitors like us I discovered the Conoco gas station next doors has pumps that accept foreign credit cards. This is useful because a lot of new pumps don't nowadays and it is a nuisance to guess how much a rentacar might take. Recommend this place to tourists, really convenient for travel in any direction into or out of Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience, Plus you shared some good information about the nearby gas station accepting foreign credit cards: that is very useful for us to know and share with our guests. Please stay with us again very soon!

"affordable and comfortable"

4
ShawnEBoi, NYC 02/06/2016

Clean, affordable, comfortable (for the most part). I was given a handicapped room, which was not the best as far as very low bed, no tub walk in shower that water easily found it's way across the floor. I asked to be put in a different room, they were sold out and once settled in this room didn't force the issue for my other 3 nights there. Overall a decent place, close enough to downtown and free parking certainly beats hotels DT that charge to park.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. Sorry we were not able to change your room type; please book directly with us next time as that can increase the chance of you getting just the room you prefer. We look forward to seeing you again!

"Great Location"

5
Kim J, plano, United States 01/06/2016

Enjoyed our stay. Good location near the lake and near Congress Street restaurants. Off of freeway but never heard any freeway noise. Allows pets, and pets fee the most reasonable I have seen, did not take advantage of pet owners as many hotels will do. Would definitely stay again! Rooms very clean and nice size, good pricing.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for sharing your experience. I'm glad we were convenient to your activities and it sounds like you enjoyed some of the great restaurants on South Congress. Many of us here at the hotel have pets so we recognize how part of the family they are, hope your pet enjoyed his stay too! PS many Austin restaurants have outdoor seating and permit dogs on leashes. Hope to see you again soon!

"Excellent Visit"

5
Jannean A, United States 28/05/2016

This hotel is wonderfully run. The staff is helpful and cheerful. The rooms and grounds immaculate. Unscented products are used for room and linen care and that is wonderful. There are no awful perfumed smelling anythings. And, everything works!! The breakfast is outstanding with plenty of food groups other than sugar laden junk. A comfortably great place to stay.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so very much for staying with us and for your enthusiastic review. I am glad you noticed and appreciate the little touches in our amenities and cleaning products. We want to make you happy and we welcome suggestions from our guests.We hope ypu will be back to stay again very soon!

"Excellent Stay in Austin"

5
Colby A, Ventura, United States 27/05/2016

The Best Western Austin City Hotel was excellent. The hotel was clean and quiet, the rooms were great and the pool was amazing for me and my 3 year old. The staff was excellent at check in and check out - everyone was helpful and nice. Convenient location to South Congress and South 1st.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for giving us high marks. We all work very hard to provide an excellent stay, we are here to please you. So glad you enjoyed our pool and children's pool`. Do come again as soon you are in Austin.

"Exceeded expectations"

4
Steve H, Seattle 25/05/2016

This type of hotel, next to the freeway and a little bit outside the city center, is not always up to a high standard. That was not the case for this one. This Best Western is nice, the staff pleasant, and the facilities were recently updated and refreshed. Rooms are clean, and the materials used in the rooms are nicer than you would expect. I'd stay here again, next time in Austin. I rated value as 'average' only because it was a bit pricy for a Best Western - but it was a lower cost than the typical big chain big city hotel.

"A good choice"

5
Karlin W, Lincoln, Nebraska, United States 25/05/2016

I was very happy with my one night stay at this hotel. Onsite bar/restaurant, good warm breakfast, a nice pool and hot tub area. Room was very comfortable, updated and clean. The bed could have been a little more comfy, but I still slept great.

"Great in a lot of ways, but not all"

4
eatonl, La Canada, California 24/05/2016

I really, really wanted to love this hotel based on the TA reviews I read. This hotel hits the mark in a lot of ways, but definitely has an issue which may not be able to be fixed. Stayed here for UT graduation for three nights and didn't get much sleep. Was on the 2nd floor and the room above would squeak like a broken box spring every time the person in it walked around, which, unfortunately, seemed like all hours of the day and night. The hotel is older but refurbished, so it could be in the construction. Couldn't ask for another room as the hotel was sold out due to graduation. Nonetheless, there are a lot of positives if you hit the jackpot and get a quiet room. Refurbished interior, comfortable beds, free toiletries (even makeup remover), hot breakfast with a very decent selection each day,fresh apples in the lobby, free coffee every day, free movie channels, free internet and parking, and an excellent location just far away from the madness of Downtown but close to the highway, south Congress and university area. Though I will agree that they need to keep the breakfast open a little longer each day. I did mention the noise issue when I checked out and the manager was very pleasant about it and discounted my stay. I did not expect that but it was a kind gesture given my lack of sleep all three nights.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. I apologize for the noise you experienced; we will make every effort we can to address these concerns. It sounds like you were happy with all the various amenities the property has to offer, and we will try to be more responsive to the breakfast hour needs. Do come back to stay next tie you are in town!

"Great hotel"

5
tanyajonespc, Panama City Beach, Florida 24/05/2016

Close to all, cabs were inexpensive. Close to SOCO. Easy to great good restaurants. I liked this property as it is A Best Western Plus! Great Mexican within minutes, fgo to Curra's! Bar none...the best. Go to Continental Club on tues night at 7 for Toni Price. She is amazing.

"This is 3.5 of 5--above average, but not a top tier property"

3
1234texas, Dripping Springs, Texas 23/05/2016

This little hotel is on three stories high and try to stay on the top floor because of the noise factor. We were under Elephants! I find it hard to believe that many people on weekends seem to forget that people are in the lower rooms! Road and hall noise are not a problem. The hotel is clean and the rooms are large and modern. Nice property. Breakfast could use a little work, but it is OK. The staff at breakfast is not English speaking and needs to smile a bit more. Parking is adequate and safe. The location is great for south Austin venues and we will use it again when we can't get into our "regular" places. We have had to stay in a number of Best Western's lately--they are doing a good job.

"Graduation stay"

3
Fbalvares, Arlington, Texas 23/05/2016

The location was good. The rooms were rather small. The breakfast needs improvement. They really need to keep the breakfast area open until 10:00 a.m. and not 9:30 as it is presently. Housekeeping was very good. Room was always found clean and refreshed. The lounge/bar area was loud and noisy and the menu items need some improvement. My son had ordered a wrap and I ordered chips and salsa. The chips and salsa never showed up. I was too tired to complain as we had just arrived from a long drive. The access from the room to the lobby was a little confusing and convoluted. The balconies were not "real" balconies but just look-out windows.

"Great location for University of Texas"

3
Rockdoc7, Sugar Land, Texas 23/05/2016

The location of the hotel was great. The rooms were clean and had plenty of room . The wash basin was in the room rather than the large bathroom which was a little different. They had a large refrigerator and Microwave and nice LG TV. The room comes with a nice full breakfast..and you can make your own pancakes and waffles!!! The waffles were terrific!!! The price was a little higher than i would have expected but it was during UT graduation and we were lucky to get a room.The other hotels were also higher priced this week. Also there is free wifi

"graduation 2016---U. T. Austin"

5
robert s, New Boston, Texas 23/05/2016

I have stayed here before and that is why I come back. Trip plans seem to always change somehow: front desk staff very helpful to our change needs, info on site directions excellent, down to traffic congestion.

"Small room, but clean."

3
James M, Burleson, United States 23/05/2016

The room was extremely small for the price paid. Staff was friendly and the room was clean. However, the room was difficult to get around in without bumping into each other. Unhappy with the price paid for the small room.

"Seminar stay was surprising in Austin, TX"

4
AVIPTravel, Houston, Texas 21/05/2016

Since we don't normally stay at Best Western hotels, we were surprised by what the Best Western Plus @ 2200 South I 35 on May 20, 2016. My wife had a seminar at the hotel, and after check-in, we were surprised by the layout and roominess offered at this hotel. The room was nice and clean, and although the bathroom was smaller than we are used to when we travel, this room was sufficient for what we were here in town for this time, for a good bit cheaper than what we normally pay at the major hotel chains. Given that it was sort of a last minute reservation, and would have stayed longer if rooms were available, but since it was University of Texas' graduation weekend, there was none to be found. Also, the manager of the property allowed us a later check-out, on request, since we were there for some training at the hotel. However, the room and location was all that we needed for this trip, and since the nearest Starbucks was 2 blocks away, the location was ideal. One thing of note:the whole time I sat in the lobby on Friday afternoon, the traffic on I-I-35 heading north, was bumper-to-bumper the whole time we were there. In fact, when we arrived at approximately 9 PM the night before, traffic was still fairly heavy in the area, and while heading back to Houston around 3 PM Friday afternoon, Hwy.71 was extremely heavy until we passed the airport, around TX-130, the toll road that heads from east of San Antonio on I-10, and stays to the east of Austin, bypassing Austin. Once all of the roadwork is finished, it will be a nicer drive.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
So glad you stayed with us and that we exceeded your expectations. We love surprising people with our product and customer service, and I hope you come back just to enjoy and relax. Our pool and hot tub area is especially lovely in spring and summer when the trees and shrubs are flowering. Hope we see you soon!

"Exceptional"

5
geejay1, Newbury, United Kingdom 21/05/2016

I don't usually write reviews on Trip Advisor but in the case of the Best Western Plus, Austin City Hotel I make an exception. Pretty much everything about this hotel was great during my recent stay. The hotel is spotlessly clean and well presented and the bedroom I was allocated was extremely comfortable. I did not eat in the bar in the evenings but breakfast was good. However, what made my stay especially enjoyable was the staff on reception, Alec, Placido, Amy and Larry. These guys deserve a medal as they could not do enough to help me and ensure that my stay was a pleasant one. I stay in hotels regularly and most far more expensive than this one but this was of the best I've stayed in for a long time. Thank you guys

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience, made all the more meaningful since you don't usually write reviews. Our staff is very dedicated to being friendly and helpful and they say "thank you!" for your kind words. I guarantee they will remember you and probably call you by name the next time you stay. Hope to see you very soon!

"clean, well priced,and comfortable"

5
bchan54, Lodi, Wisconsin 18/05/2016

This hotel was clean, well priced, friendly staff, and comfortable rooms. The breakfast was far above what you normally get in complimentory breakfasts. Start my morning with a good cup or coffee and I am a happy girl.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
We are happy that you are happy! Thank you so much for staying and for sharing your experience. We are here to provide that memorable stay so please give us the opportunity for a repeat performance very soon!

"Pleasantly Surprised"

4
User 18/05/2016

This was my first time staying at a Best Western Plus and I must say that I was very impressed. The property appeared to have been recently updated so everything was new and modern. The internet worked well and the rooms were clean and nicely decorated. My only con was the old style AC system in each room that was very noisy.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Glad you gave us a try and that you were not disappointed. We are dedicated to being your hotel of choice when you are in Austin. Please come back very soon!

"Great hotel right outside the city "

4
1677travel, Palatine 16/05/2016

Just ten minutes from the airport and another ten to downtown , the location was great. AAA got a nice discount too. Not your regular free morning breakfast. Many selections. All good. Our room was clean and comfortable. There is a pool that is surrounded by rooms. Nice and private.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. Glad we were convenient to your destinations in Austin. We are pleased you liked our breakfast and its variety. We are always open to suggestions from our guests for other menu options but we vary it day to day as well. Come back to enjoy our pool and hot tub!

"Southwest Fuel and Convenience Expo"

5
Cameron C, Colorado Springs, United States 16/05/2016

Well kept, modern updates, with more than enough amenities! The rooms were silent to the adjacent rooms, and even outside noise (and this hotel is right on the interstate). This made for a very comfortable stay and excellent night's sleep!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. I am so glad you were well rested and not bothered by any passing noise. Of course there's nothing like sleeping at home but we are happy to be here for you when you travel to Austin. Hope you stay again very soon!

"Good, convenient Austin motel"

5
Dallas D, Cleburne, Texas 15/05/2016

This appears to be an older property that has been well maintained. The room was outside entry, average size. I really liked the fact that the bed wasn't covered with a 50 pound Duvet! It had a normal weight bedspread, which is much more comfortable for me. I also appreciate that the motel is 100% non-smoking. The breakfast was excellent with more good choices than most motel breakfasts. The location is right on I-35, but we weren't disturbed by any road noise. The price was reasonable compared to comparable properties.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for your thorough review. We are an older hotel but we are always working to improve and innovate. We are here for you and want you to be comfortable and well rested. Please join our growing family of regular guests!

"After a bad La Quinta Experience, Best Western Plus was Delightful in every way."

5
User 13/05/2016

The most outstanding feature of the Best Western Plus was the amazing staff. They were all helpful, pleasant, funny and genuinely committed to my "good hotel experience" The younger members of the team, Placido, Amy, Alec, Larry etc provided top notch service mixed with humor and personal interactions that made me feel very welcome and comfortable. The hotel was clean and the rooms were very comfortable. I will certainly return to this hotel on my next visit to Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for your sincere and enthusiastic review. You have made our day! Our staff is dedicated to providing attentive and caring service, and they appreciate you! Please stay again real soon.

"Nice hotel"

5
Julie07, Novi, MI 13/05/2016

Very convenient, updated, modern hotel. Close to highway but very accessible to downtown Austin without going on the freeway. Close to SoCo area which has trendy shops and restaurants. Pool area looked very nice, wish we had gotten in earlier to enjoy the pool. It is a FULL hot breakfast included. Pretty much anything you can think of, they have it. This makes it a very reasonable cost since you don't need to buy breakfast. For our family of three that was a nice savings. Front desk was very helpful giving us a map and directions and helpful hints.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for sharing your experience. Glad you could enjoy the vibe on South Congress, lots of great eating there! We are happy you enjoyed our breakfast; we appreciate suggestions for new items. I hope we will become your hotel of choice when you are in Austin See you soon.

"Good place to spend the night on the road north."

4
David H, Chicago, United States 13/05/2016

The room was clean and comfortable, the Wi-Fi fast and reliable. There's easy access to I-35, but it's also close to Congress Ave. so if you're spending the night, you'll also be able to take in some of the atmosphere. I appreciated the recommendation of Magnolia Cafe ("Sorry, We're Open"), which looks like a throwback to the 60;'s.

"Great place and good location "

4
Kenmarsam, Pueblo, Colorado 13/05/2016

I have to say that was really surprised at the quality of this best western. This location is easy to get to downtown just minutes. The breakfast was awesome. The staff was very very nice. The rooms were nicely furnished and up to date. The courtyard with the pool was very inviting. I would certainly stay there again in the future.

"Nice place!"

5
Beth S, Pompton Plains, New Jersey 12/05/2016

Clean and updated, his hotel is fairly centrally located for all things Austin. The lobby is very modern and the front desk staff very nice and accomodating. Our pool view room was easy to get to (some reviewers complained about difficulty with that). It was very clean, updated and welcoming. The mattress was great, the room was quiet at night, except for the birds! Breakfast was good with lots of choices (loved the Texas shaped waffle maker!). The pool and hot tub were fairly well maintained, just had some leaves and tree debris. I would stay here again next time I go to Austin!

"Best Western"

5
Catherine N, Edgewater 12/05/2016

Nice for the price. Great breakfast. The staff was very considerate and helpful. The room was comfortable roomand clean. The area was quiet. Close to a local mart for snacks and drinks. A short drive into the city.

"Great beds, staff - short drive to downtown"

5
Andrea W, Colorado Springs, United States 12/05/2016

What a great place. The beds are very comfortable, room was immaculate and well appointed - staff was so friendly. The added bonus - breakfast! It was far better than any buffet offered at other similarly priced hotels.

"Overall Great for the $"

5
Crystal F, Arlington, United States 12/05/2016

This was one of the less expensive places to stay in the area, I wasn't expecting much. I enjoyed the bar area and the breakfast, I travel a lot, Best Western isn't usually on my radar but the last two that I have stayed at have been pretty nice.

"Comfortable and quiet"

4
Randall B, Dallas/Fort Worth 11/05/2016

This is a good location if you're going to downtown Austin for any reason. I had a king bed in a room that was very comfortable and the breakfast area in the hotel was well-supplied with plenty of cereal, fruit, eggs, bacon, juice, and waffle and pancake batter. The only drawback is there are few good restaurants in the immediate area. It can also be tricky getting back to the hotel if you approach it from the west, so if you're driving make sure you consult a map of the surrounding streets. Otherwise, it was a really good, reasonable choice for a few days' stay.

"Anniversary"

5
User 11/05/2016

We stayed at this hotel for our anniversary and it was very nice and convenient. Would recommend this to anyone. Employees and hotel were very nice and hotel very close to everything you need. No matter what your looking for nice place to stay

"Great Hotel - Horrible Mattresses"

3
Amanda H, Lytle, United States 10/05/2016

Beautiful Hotel. Very modern décor. Beautiful courtyard and pool - which is large for a hotel pool. Very clean. Awesome full breakfast. Friendly & knowledgeable staff. Mattresses were very uncomfortable. We could feel and hear every spring.

"Good place for the price"

4
Megbabyy24, Houston, Texas 09/05/2016

The room was nice & clean. Friendly staff. We had an outside room so we were woken up a couple of mornings by the sound of a saw from the neighbors. Other than that, cant complain. We went to the hotel bar one night and had a few good drinks. The best thing about this hotel was the location.

"project managing"

4
Serge B, Canada 09/05/2016

overall experience very pleasant. Location of Hotel is great. we would approeciate Restaurant opening a bite earlier for those who have to drive downtown for early bird business. Appreciate the decor and overall welcome from the staff who seems to have great love of their City & State.

"In town for ACL"

5
cle_mp217, Cleveland, Ohio 08/05/2016

Great hotel! The location was great, not too far from anywhere we needed to be. Used uber to get around. The hotel was super clean, the rooms were comfortable and the staff friendly. Had a bar and restaurant attached which was nice. Didn't take advantage of many of the amenities but plan to next time. Definitely recommend this hotel! Will be staying here next time I'm in town!

"Great place to stay"

5
clemren, Baltimore, Maryland 07/05/2016

I was very impressed with this Best Western. The rooms were nicely apportioned, especially for a chain. Great choices for breakfast. Conveniently located to downtown Austin and to SoCo. Rudy was very helpful In suggesting places to eat.

"Overnite in Austin"

4
User 03/05/2016

AAA, value, very clean, smoke free updated, outdoor corridor room. Parking in front of room. Breakfast plentiful. Front desk staff helpful and friendly! A cc card scam alert warning was posted at check in :( which we heeded! Loved the quirky decor, "Keeping Austin Weird!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks for staying with us and for liking our decor. Being in the original "Keep Austin Weird" 78704 zip code we have to do our part! We are part of the neighborhood and close to so many of those Austin destinations. We do hope you become a regular at our hotel when you are in Austin. Hope to see you soon.

"Best Western Hotels"

4
Laurel L, Huntington Beach, United States 03/05/2016

Best Western is always my "go to" hotel. The guest rooms are always clean, and the staff is always helpful and friendly. The beds and pillows are always comfortable. The complimentary breakfast is always inviting and the coffee is very good. The location in Austin was excellent and the bar had very nice band. Perfect way to wind down my day. I highly recommend Best Western in any city you are visiting.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for your loyalty to the Best Western brand; we love that you are part of the family! I am so glad we are here for you and we look forward to seeing you again soon.

"Good hotel just outside of the downtown Austin area"

4
klambright, Groton, Massachusetts, United States 02/05/2016

I needed a hotel for a Saturday night for a sightseeing trip just prior to a convention at the end of April. All of the hotels in downtown were ridiculously priced, and since I was paying for this on my own, needed something a bit cheaper. Found this on hotels.com and with good reviews from TripAdvisor, I booked it. Price was reasonable, location was good and the room was clean. The good - the hotel is very conveniently located to the downtown area, Ladybird lake and park (which I went to on Sunday) and has a bar/restaurant attached to it. The room was small, but very clean. I have generally found Best Western's to be clean and this one was no exception. I don't really like hotels where the doors open to the outside, but I knew what I was getting into and the area seemed very safe. I did have a problem with the toilet not flushing properly, but since I was only in the room for a brief period of time, I didn't have the time to let mgmt know ahead of time. I let them know when I was checking out and they thanked me for the heads-up. Wifi was fine, didn't really use it that much since In wasn't in the room much. The free breakfast was ok, it's your standard fare for this type of hotel - scrambled eggs, bacon or sausage, breads, etc. Not great, but does suffice. The price was very reasonable and I'd definitely stay here again on another trip to Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for your thorough review. We are happy you selected to stay with us after your convention concluded and it sounds as though we did not disappoint. Our staff is committed to providing everyone with a comfortable and restful stay. Hope you come back and stay longer next time!

"Well maintained and managed hotel"

5
Venkata V, Austin, United States 02/05/2016

I had a good stay at the hotel. The staff was good and respectful, the property was well maintained and it has a number of conference rooms. Complimentary coffee machine was awesome and I see number of guests using it. Good restaurants closeby. Will come back again

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience. Our staff really enjoys pleasing their guests and are happy you were happy! Please come back often, and welcome to our family!

"great place to stay"

5
User 01/05/2016

This was a great hotel. It was very convenient to get in and out of downtown Austin. The hotel staff was very friendly. The offered a very nice breakfast in the morning. I would recommend staying here as an alternative to some of the pricier hotels in the city.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us. We do have such a convenient location, easy to get to most of the favorite Austin destinations, but lots of stuff to do on South Congress on the way to the downtown! I hope we become your home away from home when you are in Austin!

"Wonderful Staff"

4
StoogesMom, Brenham, Texas 29/04/2016

The staff was super friendly before & during our trip. Great selections for breakfast and we loved the hot tub. Our room faced the courtyard/pool and was relatively quiet. There is a cool restaurant attached to the hotel, but is independent. They have good food at reasonable prices and play old rock songs. If we have to travel through Austin again we will definitely consider this hotel again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. We have a very dedicated staff who is also knowledgeable about Austin and can get you were you need to go. They enjoy helping our guests in any way they can. We are all here to please you. Please do stay again on your next Austin visit.

"Best deal for the price"

5
Aimee S, Lawrenceville, NJ, United States 28/04/2016

Excellent location in South Austin. Near many hotspots. Pool looked great, but we didn't have time to use it. Breakfast and fitness center were pretty good, but left a little for the wanting. Certainly best deal in the area!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. We value our guests' suggestions so please tell us how we could improve our breakfast and fitness center. We want you to only stay here when in Austin, so send your thoughts. See you soon?

"Thoroughly Enjoyed My Stay"

5
FeBrews, Bel Air, Maryland 26/04/2016

This is only the second time I've stayed at a Best Western Plus but it definitely won't be the last. A rather large group of friends checked into this hotel and the front desk staff were great. We had multiple rooms under one name and some rooms were staying longer than others; the front desk was able to sort everything out and did so with professionalism and positive attitudes. My room had modern decor, the beds were extremely comfortable and the bathroom was beautiful. This hotel provides complimentary breakfast and it was great. The layout of the breakfast area is a but funky and can cause the line to get a bit cramped but the food was amazing. This hotel has a fitness room, pool and jacuzzi. While I did not partake in the fitness room or pool, the jacuzzi was amazing. All in all, I was pleasantly surprised and really enjoyed my stay.

"Best Western Austin"

3
Meredith H, Danvers MA 25/04/2016

We like Best Western so booked this as it had breakfast and free parking for one night. Luckily we only stayed one night. I found the check in staff cold and not too informative. The room was very nice however and breakfast quite extensive. It being on the highway, it was difficult to get in and out.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for your loyalty to Best Western and for selecting to stay with us. Please accept my apologies for any inconvenience caused you. Our staff is generally very eager to provide information and suggestions, and I will share your comments with them. I hope you will consider staying again.

"Great location"

5
Paul L, Boston, Massachusetts 25/04/2016

Enjoyed our stay at this hotel. Very convenient for the trendy South Congress area of Austin. Our room was very comfortable, internet speed was good too. I was concerned about possible highway noise but this turned out to be no problem - we slept very well. Overall great value.

"highly recommend!"

5
User 24/04/2016

The staff was outstanding. I loved that the hotel was near the South of Congress area. Entry to the hotel was a bit challenging due to the one way entrance, but once we figured it out all was great. The hotel was in wonderful shape and extremely clean. I would definitely return.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for being our guest and sharing your experience. Our location is so perfect and it sounds as though you enjoyed exploring SOCO. Our staff is very knowledgeable about Austin and they will be glad to help you find your way around some more next time you are here. Hope we see you soon!

"Very-very nice experience"

5
NewtonMam, Newton, Massachusetts 24/04/2016

Overall a very nice hotel, staff, location. Pretty grounds, comfy room, good breakfast. Liked it a lot. Loved the social hour. Near the highway but quiet and close to Austin. Highly recommend this hotel.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying and for your succint review! We so appreciate all you folks who take the time to share, it really means a lot to us. We live to please people. We hope you stay again many times!

"Don't go there for Business, only for vacation!"

1
Simon L, Orlando, United States 24/04/2016

The Wifi blocks work VPN and remote desktop access. I was unable to work from my hotel room. If you are here for pleasure, you will enjoy it! If you need to work from your room... beware! Otherwise, the rooms were clean, the service was amazing, location is great! There is a lovely liquor store around the corner that sells all kinds of great wines and rare beers. I recommend this place for leisure only, not for business travellers that need access to remote machines of secured VPN... they block it all!

"Clean, friendly, convenient!"

5
User 23/04/2016

Our stay here was excellent! The hotel is one of the cleanest we've ever stayed in, the breakfasts are top notch for a hotel in this price range, and the staff is friendly and helpful. We loved the location just on the fringe of activity, allowing us a little downtime in their bar that has a neighborhood feel to it. The 10 minute drive to any district was well worth the decision to stay outside the downtown area. When back in Austin, this will be our first choice of places to stay!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for validating the reasons to stay: clean, friendly and close enough to enjoy everything that is Austin. It's music to our ears that we will be your go to place in Austin. Hope to see you again very soon!

"Great staff and cocktails"

5
BridgetteG666, Worcestershire, United Kingdom 23/04/2016

Great location, 20minutes from SOCO, clean, comfortable room and lovely pool to cool off in. The staff, from reception to the girls in housekeeping were efficient but also very friendly, nothing was too much trouble.

"Good night's stay"

5
sandcastlelady, Lenni, Pennsylvania 22/04/2016

Jack and I, and two friends reserved 2 rooms for an overnight stay, for our sightseeing the next day here, and had a good night's stay. We had been sightseeing in Fredericksburg all day, and drove to Austin (but had a bit of trouble finding the hotel!) You could see it from one side of the highway only. We had a King room, with a huge walk in shower; our friends had a double room that was very nice, as well. We ate a late supper in the adjoining "Blue Moon Cafe", and were entertained by an Open Mic Night. It was fun listening to music! The next morning, we enjoyed a very nice breakfast before we had to leave.

"Convenience and Comfort"

5
rose872, Keller, Texas 21/04/2016

The only problem was figuring out how to actually get to the hotel in the dark. I could see the hotel but not the road to access it. Once I found it, the hotel was comfortable and pleasant. It has easy access to St. Edward's University and is one the same side of the highway, which is nice. The room was comfortable and quiet and the breakfast was top notch.

"Good location no frills"

4
Mikhail I K, Pensacola, United States 21/04/2016

It's a very good, very clean and comfortable hotel just 2 miles of the downtown, where you would have to pay 3 times as much and have aggressive service (and pay $30 day for parking). The restaurant staff is great; the food is OK though - well if you enjoy live music you may like it better :)

"This place exceeded my expectations"

5
Peg5000, Lombard, Illinois 20/04/2016

Last weekend, we spent two nights at this hotel for a family wedding. The bridesmaids were in the suite next door, and we stayed in the next suite making final preps for the wedding. The suite was very nicely attended with premium bedding and linens. The suite was basically two hotel rooms with a French door in between. This meant that there were two baths, two tvs a king size bed and a couch and a desk in the other. There was also a nice sized refrig. Housekeeping was very accommodating, waiting until late in their shift to clean our room and on the day of check out, finding an ipad and jacket that I left behind. A young man contacted me and helped me to arrange to have it shipped to me. My daughter went to breakfast and gave it a thumbs up. The room was affordable and nice, but the people were the true treasure of the Hotel. Each and every staff member was ready and willing to meet our every need. It was delightful. Finally, highly recommend this hotel to anyone visiting Austin.

"Best Western PLUS Austin City Hotel, Austin, TEXAS"

5
cometwatcher1, Vidor, Texas 18/04/2016

We love this hotel and always stay here when visiting with our son who attends college here. It is close to campus and extremely nice. Staff are always very friendly and professional. Rooms are very nice and clean and the breakfast buffet is wonderful with lots of options. Love the free 24 hour cappuccino machine too!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for sharing your experience and for being part of our family. I am glad you are in Austin regularly and I hope you will continue to visit once your son is finished with college. Hope to see you again very soon!

"Great Location and Price"

4
Lynn H, Houston, United States 17/04/2016

Second time we've stayed at this hotel. It has a great location on the south side of Austin and S. Congress is just a few blocks away. The rooms are clean. The breakfast is held in a restaurant on site. We will stay again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for your loyalty to our hotel; it is much appreciated as we especially love our regular guests who are truly like family! It sounds as though you are in Austin regularly and we look forward to seeing you next time!

"Great value, great location!"

5
Barbara P, Burien, Washington 17/04/2016

This was our seventh hotel at the end of a twelve day business trip. We were impressed with the hotel grounds, comfortable pool area and adjoining restaurant, the very welcoming, friendly, helpful reception and housekeeping staff, interesting lobby decor, easy access to the highway and low price compared to our other lodgings on this trip.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Oh, you have made our day!How wonderful to be the best of seven hotels in twelve days! We are truly honored and most appreciative. We are here to please our guests and help them have a comfortable, restful stay. We hope you will be back very soon, and please stay awhile!

"Wedding layover"

5
Val H, Sugar Land, Texas 13/04/2016

Perfect overnight while attending a wedding at Kindred Oaks. Hospitable desk clerks, easy access to room, and great location, Nice breakfast with long serving hours. Everything you might need is close by, so don't panic if you forgot something or the weather changes...lots of options to fill any needs...also next to a convenience store and many area restaurants.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. We are happy you were pleased with the service you received and the amenities we offer. We hope you come back to stay again very soon!

"great value"

4
User 13/04/2016

The hotel was in a good location to make day trips to LBJ ranch, Fredericksburg and finally to Gruene and San Antonio. It was also convenient to the downtown area. The hotel staff was friendly and efficient and the price was right. Would stay there again. Included was breakfast. Also the adjacent restaurant and bar served $4 Margaritta that were great.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and sharing your experience. You did some serious touring while you were here and we are ideally located to get to all of those places. Next time you are here the staff can make recommendations for activities and attractions in Austin. We are looking forward to your return!

"Great hospitality"

5
Patricia H, Kings Park 12/04/2016

The evening desk clerks were exceptionally helpful. We needed help with getting our luggage to the room, and Omar offered to help us. Amy gave us some wonderful suggestions as to where to eat in Austin. They friendly service made our stay most enjoyable. Cheese and fruit in the lobby when we arrived. Coffee and tea available 24/7. The rooms are clean and the beds are comfortable. Refrigerator and microwave in the room. Free breakfast with hot and cold food. Free parking, right off the highway and easy to get to the heart of Austin in 10-15 minutes. Reasonable rates. Next time I'm in Austin I will definitely stay here. Recommend you give it a try!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for your wonderful comments about your stay. Our staff is dedicated to providing a memorable stay and they appreciate it when their efforts are so well received. We are all about pleasing you while hoping that you will be back very soon!

"Great place at a fair price"

5
John M, The Colony, United States 12/04/2016

Friendly staff, easy check in/out and hot breakfast made for a great stay. Looks like they have been updating the rooms from my last visit. The room was clean and comfy. Great place to book when I stop in Austin.

"Best Western Austin City Hotel"

5
Kevin O, Toronto, Canada 12/04/2016

We have stayed at this hotel both times we have been in Austin. The main purpose of our stay was to attend the MotoGP at Circuit of the Americas. We really love this hotel. It is in a very convenient location for both downtown Austin as well as the Circuit of the Americas which is an easy ~20 minute drive. Highly recommended for both value and convenience. The free breakfast is really good and will save you some cash by not having to go out for breakfast. Also has free parking as well.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for your loyalty to our hotel, it is much appreciated! We are very convenient to so many of the Austin events, so I am glad you have discovered us. I presume we will see you next year, but don't wait until then to stay again!

"Nice hotel for an overnight stay"

4
SherBear73, Illinois 11/04/2016

Pros: Conveniently located on I35. Recently updated, contemporary style. Very nice, large pool. Pretty awesome breakfast! Friendly staff. Hotel was very quiet at night. Cons: Not a lot to do nearby. The restaurant (bar) attached to the hotel is not what I would consider kid-friendly, and the closest restaurant was, unfortunately, Denny's. The hotel is pet friendly which is normally fine, but I think there had been a lot of cats in our room. The smell was pretty bad.

"Fantastic Stay"

5
travelsam87, Sydney, Australia 10/04/2016

We booked this hotel for SXSW and to be honest we didn't have the highest expectations given it was only a Best Western. We were really surprised with the quality of the property and the kind staff upon check-in. It really did exceed my expectations. This is a solid 4 star property with Texan hospitality. We had a suite which we were graciously upgraded to which gave three very untidy girls a lot of space to be the pigs we are. All the amenities are great with a nice pool and hot tub. Wifi is free and the Blue Moon bar was probably my favourite place to go. On the first day I was so hungry, I ran in the second they opened and they cooked me up a great meal without hesitation. It's on the interstate so I'm sure there are more convenient places to stay if you wanna be downtown but with the help of Lyft and Uber, it was more than great for us. I'd recommend it 100% for SXSW as the rates are probably some of the more reasonable.

"Great hotel!"

5
beckel2016, Olathe, Kansas 09/04/2016

Stayed there last weekend Saturday and Sunday nights. The hotel is very nice and really close to I-35 which was great to get around. The room was very nice. The hotel staff was vey nice and very accommodating. Had a free buffet breakfast that was outstanding that was in the onsite restaurant. I would definitely stay there again.

"Great Downtown Motel"

5
EMU_11, Sunman, IN 09/04/2016

We spent a recent Saturday night here. This motel has been updated and had modern decor. The front desk staff was friendly and welcoming. There was a bowl of fruit near the front desk and ice water to greet us. The room(a double) was small but adequate. The bathroom was beautiful with tile floor and shower surround. However, with three adult women in one room, the addition of a sink and counter outside the bathroom would have worked much better. The actual bathroom sink and surrounding counter area were very small and a few shelves or cubbies under the sink would have been appreciated. The hair dryer was located in a bag inside the hall closet. We enjoyed our stay including the free breakfast which was above the ordinary and served in the adjoining restaurant. The outside of this property was beautiful with huge aloe vera plants. We were within a few minutes drive of restaurants and our church for Sunday services.

"Best Western is great!"

4
Shirley H, Queen Creek Az, United States 07/04/2016

The front desk was wonderful in getting us a room ASAP when we had checked out of our other hotel. Would definitely stay here again!! The other hotel we stayed was dirty and very smoky. We did not know the area was very seeded. Thanks God Best Western came through.

"A Great Big Texas Welcome!"

5
Vivienne M, Duvall, Washington 07/04/2016

I was pleasantly surprised at the friendly helpful staff from the minute we walked in the door. The breakfast was the most complete I've ever had included in my stay and the room was very clean and well appointed. The staff seemed very concerned about the quality of our stay. Nice place, I'd stay again in a heartbeat! Plus - so much cheaper than hotels nearer to UT campus - give it a try!

"Outstanding Value"

5
SGLNorthernNJ, Northern NJ 06/04/2016

The hotel was in a great location. Right off I-35.Was generally not much more than 5 minutes drive to most downtown destinations. Less to S. Congress St. Large onsite free parkiing lot. Suggest room not facing I-35. Good complementary breakfast buffet. Excellent value. No complaints about anything. Would definitely stay again.

"Nice buy noisy hotel"

3
CraigBeck, Larnaka City, Cyprus 03/04/2016

Nicely decorated and comfortable hotel just outside downtown Austin. WIFI is free and at a good speed - v important. If you are looking for peace and quiet this is not the hotel for you. The first room they put me in was next to the laundry - banging and shouting. Then they moved me to a new room with screaming kids in the next room, not the hotels fault but indicative of the noise level. At 2am several drunken groups of guests wandered down the corridor shouting. Breakfast is basic but included free - restaurant food is below average.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank for sharing your experience. Please accept my apologies for any inconvenience caused you. I am sorry you were disturbed by noise, I hope you informed the front desk staff to rectify the problem. The staff is here to make our guests as comfortable and well-rested as possible. I hope you will consider staying again.

"Great location and comfortable"

5
User 02/04/2016

Booked this last minute as I arrived in Austin a day early and my other hotel had no vacancy. Very well located for a $6 Uber to downtown. Clean and quiet. The staff was very warm and friendly. Will definitely stay here again and recommend to friends.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Your review is much appreciated, and we hope that our hotel has become your first choice when staying in Austin. It means a lot that you will recommend us to your friends. We look forward to your next visit!

"Incredible!"

5
User 02/04/2016

Went to Austin for a long weekend and stayed at Best Western. It was incredible!! Such a beautiful room and friendly staff, and there is a great bar and grill connected to the hotel. We ended up eating there two nights. The hotel was within walking distance of everything that we planned for the weekend, so we didn't take the car anywhere even once. Will definitely stay here again when we come back to Austin!

"Best Western Plus Austin City"

4
Terri G, Lecompte, LA, United States 01/04/2016

Very nice hotel for the price. Much better than average free breakfast. Courteous, professional staff. Good location, easy to find, and close to downtown attractions and restaurants. The bed was a little hard for me, but my 22 year-old-daughter found it comfortable.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Our staff is dedicated to provide an exceptional stay for every guest; they are happy when you are happy. Please stay again next time you are in Austin.

"Great location, comfy bed"

5
CachingFanatic, Arizona 01/04/2016

At first, the layout of the room seemed a tad awkward with the French doors to the bathroom, but we were used to it by the end of the stay. We had a room away from the highway, so it was nice and quiet. The bed and pillows were REALLY comfortable. We'll definitely be staying here again on our next trip to Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us. So glad your room was comfortable and that you felt rested. We really love our regular guests and look forward to seeing you again very soon!

"nice place"

5
seniors829, fredericksburg,tx 31/03/2016

the front desk was helpful and the employees in breakfast bar were VERY good at their jobs. Was somewhat confusing to get to hotel. I would recommend this motel to anyone coming to Austin. Had difficulty finding an outlet for the coffee pot.

"Best Customer Service EVER"

4
kimp612016, Denton, Texas 29/03/2016

For the second year in a row, I organized and managed a large room block of people from our city who work in our exhibit at the SXSW Festival. We are a little complicated in the fact that various team members are coming and going all week long. And, to complicate things further, our initial reservations have to be made through SXSW rather than directly with the hotel. Here's the deal...no matter what mistake might have been made in communication between SXSW and the hotel regarding our room block, the Best Western Staff at this hotel is friendly, patient, accommodating and all creative problem-solvers. Specifically, Alec is our guy. He has taken personal interest in our group both last year and this to help me make sure that everything is as seamless as possible for the members of my team. He makes me look good in front of my boss and other leaders from my city. I really appreciate him! In additional to Alec (who typically works afternoon/evening), Larry now also has two years of history with us. He's usually on mornings and also does a great job. Kudos to the management of this hotel. Obviously, this is a pleasant place to work...the same people are there two years in a row! From Alec and Larry to the rest of the front desk, and servers in the restaurant/bar, and housekeeping...this hotel is really the best, consistent customer service I've ever experienced - and I travel a lot. When I am in Austin for personal travel or on other business than SXSW, I now choose this hotel just because the service experience really is that awesome.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for making our day! We live to get such positive and genuine feedback about our hotel and its employees. You all are why we are here and I appreciate your business and loyalty to our hotel and the staff. Sounds like we will see you next year, but do stay sooner if you are in Austin. You are part of our family now!

"This was a pleasure trip. The property looked great!"

5
j0ycetayl0r, Hawkins, Texas 29/03/2016

The room has good lighting with refrigerator and microwave. The TV was good. There was a desk for computer use, also seat was good. The bed was very, very comfortable. It was easy access to the outside entrance.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. I am pleased you were comfortable and happy with the amenities. We welcome all comments and suggestions and are always looking for ways to improve our guest experience. We look forward to seeing you again very soon!

"Stepping up their game!"

4
User 28/03/2016

This was the third year in a row that me and my crew have stayed here during the two weeks of SXSW. I must admit that we were not impressed the first time we stayed but this year was very good. Rooms are getting upgraded, they are comfy and very clean. There is plenty of free parking for our truck and the free hot breakfast is a nice extra. As Austin hotels become more and more expensive during peak times, the Best Western Austin City is a great alternative to downtown hotels costing twice as much.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience, and thank you especially for staying the last three years. We truly appreciate our regular guests and I am pleased to hear that we are becoming a better hotel. The staff does try very hard and welcomes all feedback, good or not so good. Hoppe to see you next year!

"Good location and excellent breakfast"

5
Eileen H, Gainesville, United States 28/03/2016

We were in Austin for just one night. The location of this hotel made it very easy for us to get right back on the Interstate and continue on our travels. This was our third night at a Best Western and it had the best breakfast of all three. I was happy to see a bowl of cut up fresh fruit in addition to the usual breakfast fare.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and for your loyalty to the Best Western brand. . We appreciate your comments about our breakfast which we try to vary some every day. Please share any suggestions about how we can increase the variety of breakfast items, we want to please you. Will we see you on your way back? Hope so!

"Expected More, Disappointed"

3
User 27/03/2016

When checking in, I presented my military id as my form of identification. The manager then asked if I had a "regular id". What he meant was did I have a driver's license so that he could copy my address, but asking for a "regular id" suggests disdain for military service and we were disappointed by his choice of words. When we arrived in the room, we found our toilet clogged which caused us to wonder if it had even been cleaned before we arrived, and a large gap under the door which caused a lot of noise to enter the room from the parking lot, which our room faced. The water pressure in the shower was extremely low, and made showering a chore due to the time it took just to rinse off soap and shampoo. The breakfast bar was not continually stocked, and caused us to go elsewhere to buy food after waiting for them to restock breakfast items. Part of the reason we chose this property is because it included breakfast, but we didn't receive it as we should have. Upon checkout, we were denied points on our Best Western rewards card because we booked through priceline. We normally stay at other properties, but we chose this property because we were in the area for a wedding and were on a budget. Our experience here has caused us to re-evaluate that decision and stay where our patronage is appreciated for all future travel.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. We review all of our guests' comments to use as a means of improving our staff and hotel. Please accept my apologies for any inconvenience caused you and for your disappointment with the reception you received. We appreciate your service and have several veterans employed at the hotel. I hope you shared your issues with your accommodations and your breakfast while you were here. Best Western recently began awarding Rewards points to guests with third party reservations so we will be crediting points to your account. I hope you will consider staying again.

"Ok"

3
Neddroy B, Tampa, United States 25/03/2016

The check in experience, could've been better. The rooms and elevator were very small, but clean. Breakfast and Wifi was great. Water was hot in the shower. The trip was for SXSW, but definitely wasn't worth the $248 a night.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. We appreciate all our guests' feedback as we strive to provide everyone with an exceptional experience. We hope you will consider staying again and perhaps not during a city-wide special event.

"Stay at this Best Western Plus"

5
Sandra M, Dallas, United States 24/03/2016

The staff was very helpful. We lost our car keys and they did everything they could to help us. Yes, we found the keys but in the mean time they called a taxi to pick us up and bring us back. We are senior citizens. I will stay here again. Check it out when you are visiting Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us ; I am so glad your key saga turned out well and that the staff was so helpful. They are a caring group of people who want to please their guests. Thank you so much for adding us to your list, and welcome to our family of regular guests!

"Excellent Location - Excellent Standard"

5
Lynn W, Vancouver, Canada 24/03/2016

Having spent literally hundreds of nights in Austin over the last 25 years, at a variety of hotels whose standards have really slipped in recent times, I'm happy to report that this BW Austin City Plus is superb in every respect. Comfortable rooms, fun music-themed decor, clean rooms and public areas, excellent value, great amenities like the pool and hot tub, varied hot breakfast choices each morning, ice water and coffee always available in the lobby, computers and free printers in the lobby area, and "darn nice" and friendly staff. Overall it was a real pleasure to stay at this location for several days. We prefer the pool facing rooms to ensure we didn't risk highway noise. It's also nice also to be on that side of I35 near Oltorf and the Travis Heights neighborhood. This makes access to South Congress and downtown really easy so you can avoid the I35 altogether on your visit.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. You have made our day! I cannot emphasize how much we all appreciate hearing :well done"! We are in the hospitality industry and are so motivated to please people; we want you to always stay with us and I hope you are back soon!

"Felt like home"

5
Cheryl8675309, Buffalo, New York 22/03/2016

Beautiful room in a well maintained hotel. After putting miles on walking to absorb the Austin sights, sounds and tastes coming "home" was so relaxing. The staff were so pleasant and helpful. You have everything you need to hit the pavement well rested, full from the extensive complimentary breakfast. At the end of the day relax in the outdoor pool or spacious hot tub, or have a nightcap in the hotel bar. Need a mid day recharge? Enjoy a cup of coffee in the lobby or nap in your cozy quiet room. You can even do a load of laundry-they have every amenity you need! A 20 minute walk down the hill to South Congress or $5 Uber ride to SoCo, Rainey or Sixth St.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Oh, you have made our day! What a thoughtful and thorough review of our hotel and our Austin "neighborhood" We could not describe our hotel any better than you have. Welcome to our family and we hope to see you back very soon.

"Great visit"

5
Loves2TravelMP, Toronto, Canada 19/03/2016

I stayed here for four nights during SXSW. This is a fantastic hotel. The front desk staff were very friendly and were accommodating when I asked to check in early. My room was nice on the third floor. It was kept extremely clean by the staff. Breakfast was much better than most other hotels with breakfast included. If I were to come back to the Austin area I would stay here again. I would recommend this hotel to anyone looking for a place near downtown Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. That you would stay again and recommend us to others is the highest compliment, and it is much appreciated. I do hope you stay with us again!

"Excellent experience!!"

5
Kim C, Allen, United States 17/03/2016

Very nice hotel conveniently located 1 mile south of Austin. Lots of delicious options for the free breakfast. The staff is professional and super helpful. Rooms are clean and beds comfortable. And the hot tub was awesome too!!! Great choice!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. It sounds as though we were just what you were looking for; that makes us very happy. Our staff works tirelessly to provide a restful and memorable experience for all their guests. Please stay again next time you are in Austin.

"The BEST PLUS"

5
mother15, Chicago, Illinois 17/03/2016

JMJ If all hotels were like this!!! Great place to stay. Service was exceptional, when we came in the lobby there was cold water and fresh fruit. Nice touch. Checked in late and the staff was as fresh as a daisy Our room and all the hotel was as clean as could be! The hotel has been added on so it's a little tricky getting around but it's easy to figure out. The pool and the beautiful waterfall were so well maintained! The hotel is attached to the Blue Moon Grill and because we were in late we wondered if we could still get something to eat. The burger was one of the biggest and best I've ever had. In the morning, the free breakfast is also set up in the Blue Moon Grill. I wondered how good could it be in a bar/grill? It was wonderful! Great selection and the area was as clean as can be! Even the women's washroom was fancy and spotless. This hotel Really has it's act together and I can't say how much we really enjoyed it! Stayed at another Best Western Plus in Texas and it was nice but not up to this level! If you read other positive reviews about this hotel-believe them!.

"Great Hotel a short cab ride from central Austin"

5
Jennifer K, Houston, Texas, United States 16/03/2016

I booked this hotel because of it's proximity to the Austin Convention Center and its reasonable rates. The hotel lobby and the room were clean. The staff was friendly and super helpful when I needed tips on getting around Austin. There is an attached restaurant that doesn't appear to be affiliated with Best Western even though the entrance to the restaurant is literally in the lobby of the hotel. It was a decent place to grab some food and some cheap drinks. I don't think I'd eat here if I had to drive to it, but it was fine for what it was. Parking was free. The wifi worked very well and was also free. I was easily able to work on documents that were in the cloud and even play some online games. The AC cooled the room very quickly. A cab ride to the Convention Center was approximately $10 one way. I tried taking an uber back but ran into surge pricing. Even with that, it was still cheaper to use the free parking at the hotel and a taxi than paying for parking downtown during a big event like SXSW. If I'm in Austin again I would book this hotel.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for your thorough review. We so appreciate getting our guests' perspectives and suggestions! I am glad you were pleased with our amenities and services and that we were convenient to your Austin activities. We are especially pleased that you will stay with us again when you are in Austin!

"Great price close to but not in the middle of Austin"

4
Joanna J, Lindon, United States 11/03/2016

Affordable property just a few blocks away to South Congress Ave and the fun areas of Austin but affordable because it is right next to I35. Choose a room that is not on the ground floor. Our room was 129 and was right next to the laundry, elevator and an exit...not quet

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying and for sharing your experience. I am so sorry you were bothered by noise. I hope the staff was able to relocate you to a quieter room. Staff is always available to help with issues during your stay, we want to become your Austin home whenever you are here. I do hope you will consider staying again.

"A stylish motel/hotel in South Austin--but not on S Congress"

4
jim8225, New Orleans, Louisiana 10/03/2016

I wanted to stay in S Austin and not pay a lot. This place had very good reviews, so I went for it. I usually stay in places with interior hallways, which I thought this had. But, surprise, it is more like an updated motel, with rooms opening to the outside. That said, I liked it. The room was pretty small, but that was OK. Furnishings were comfortable. The lobby is very nice, as is the interior courtyard/pool area. Staff was very friendly. The whole place has a certain style. It is attached to the Blue Moon, where they serve a fairly decent dinner, have live music and poker on some nights. The free breakfast was basic but better than at some Best Westerns (like the one in west Fort Worth, which is pathetic). The location is convenient--right off I-35, not far from S Congress, downtown, university.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. Your kind words are much appreciated. We do have a variety of room types and a different layout than most hotels. But based on availability we are always willing to give you the room and location you most prefer. When you join our family of regular guests we learn your preferences and make sure you have that perfect room. Hope to see you again very soon!

"Clean rooms and friendly staff."

5
Jennifer K, Houston, United States 10/03/2016

The front desk staff was friendly and helpful when I checked in. They answered questions about the Hotel and also everything I needed for getting around Austin. I had a Queen room and it was on the smaller side but perfectly adequate for a solo traveller. The wifi in my room worked really well. I had no trouble doing usual internet activity on a laptop and phone. There were plenty of easy access outlets for charging devices in the room. I didn't have to crawl under any furniture or move anything to get my laptop, tablet and phone all charged up for the next day. The bathroom water pressure was adequate and there was plenty of hot water even though I was showering at a peak time. The bathroom supplies like soap and shampoo all had a pleasant scent that I was happy to use. The food in the attached restaurant wasn't very good but the drinks were great. And based on the prices the quality of the food wasn't surprising. My only tip would be to mention that some of the rooms open to an inside hallway and some open to the outside either to the ground floor or an external walkway. If that is something that concerns you, you may want to contact the hotel and find out what type of room to book for each type of entrance.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for your thorough review. I am so glad the staff was helpful and knowledgeable. Such a good suggestion to ask for interior hallway entrance vs. exterior corridor. Most of rooms do have entrances on an interior hallway, and all but 10 of the exterior entries require a hotel key card to get access to that area of the hotel. When we have the availability to change a room type we are more than happy to do so. We look forward to seeing you again!

"Great Hotel"

5
Ilove2tch, Warner Robins, Georgia 09/03/2016

Well worth it to check this one out! Wonderful breakfast both days I was there. Friendly staff that goes the extra mile. Hotel is very classy! Knowledgeable about the city and gave great tips for getting around!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for selecting our hotel and for sharing your experience. Your recommendation means a lot to us and it only serves to make us try even harder! We hope to become your home whenever you are in Austin. Please come back very soon!

"Close to Downtown and Airport"

4
Ernest W, Winnipeg, Canada 09/03/2016

We were staying for 2 nights with our family before they took a flight home. This hotel is close to the airport (10-15 minutes), and also close to downtown and other activities. The staff did a good job. We enjoyed the breakfast. There was a good selection of items, and they were fresh. We would recommend this hotel and would stay here again in the future.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for your thumbs up review. The staff reviews our reviews and we appreciate everyone's comments and suggestions. It sounds as though we will be seeing you in the future, hopefully soon!

"Excellent Stay"

5
User 08/03/2016

From check-in to checkout the service was fantastic, friendly staff who work to make your stay a pleasant one. The free breakfast was well stocked with a large variety of items to suit everyone. As an allergy sufferer I found the rooms to be clean and fresh with no sneezing that usually comes with hotel stays. Location is great with quick access to highway and downtown Austin. My only regret is I didn't get to use the pool!

"EXCELLENT AUSTIN HOTEL "

5
User 07/03/2016

Once again this popular, and conveniently located, Austin hotel continues to impress. Rooms are nicely decorated, the beds are very comfortable, flat screen TVs with lots of cable options. Housekeeping at this hotel is outstanding! The rooms and the entire property are kept spotless. Lovely courtyard area with pool and jacuzzi for your relaxing. Hotel staff is very accommodating and service oriented. The adjacent restaurant, the Blue Moon Bar and Grill, offers tasty comfort food in a lively atmosphere with a good staff, serving all your favorite alcoholic beverages. Lots of convenient well-lit off street parking. Always, highly recommended!!!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for your thorough review. We love making people happy and comfortable, and we will always be striving to get better. We hope we have become your home away from home, ansd look forward to seeing you soon!

"Parking is only problem"

5
Kiera V, Houston, United States 07/03/2016

This hotel is an outstanding value. The service is great and the hotel itself is very clean and nice. The beds were extremely comfortable! The only drawback to this particular location is the parking. The attached restaurant/bar is evidently a very popular weekend spot and the customers there fill up the parking lot. There is no reserved for guests only spots, so if you arrive late to the hotel it is possible you will not find a parking spot at all. We had to wait on a bar patron to leave...literally followed her through the parking lot to her spot. Other than that, this hotel is great!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. I am so sorry parking was a challenge, and I understand your frustration.I am glad that the parking issue did not deter you from having a good stay at the hotel. I do hope you will stay again.

"Great Price for Great Hotel"

4
Abbie D, Tampa, United States 07/03/2016

The free breakfast was phenomenal. The offerings were so amazing. They had it all, and for FREE! The staff was so helpful and friendly, at all times. The look of the hotel was very cute and nice and so affordable! The only thing I would complain about was noise, but I would stay here again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
So glad you stayed with us and thanks for sharing your experience. We do vary our breakfast menu some so there is something different everyday, and we always appreciate suggestions for our guests for new menu items. I apologize that you were bothered by noise and would always encourage a guest to let us know while they are here so we can attend to the problem. We look forward to seeing you again!

"Plus Indeed!"

5
Rina M, Houston, United States 07/03/2016

First stay at this Best Western Plus Austin City and pleasantly surprised at the comfort and cleanliness of the room. Nice breakfast, courteous staff and reasonable prices. Will definitely stay here on our next Austin trip.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and giving us a try. We put the "Best" in Best Western as several of our guests have stated. We are so happy we exceeded your expectations, and pleased that you have joined our family of regular guests. Looking forward to seeing you soon.

"Best motel on trip"

5
magicseekerNaples_FL, Naples, FL 06/03/2016

Driving with my daughter from CA to FL we spent our nights at motels in Palm Springs, Tucson, Carlsbad, Austin and New Orleans and this was the best in almost all respects from room, location, management and free breakfast. Super nice desk employees tto.

"Dec stay"

4
User 05/03/2016

Beds were not the best, clean but on the hard side for me and the kids. Rooms are small but comfortable. Heated pool would have been nice. Enjoyed the hot tub. Breakfast was a little different every day but very good. Staff was always friendly. Attached restaurant was yummy. Internet worked well. Easy to get to our destinations.

"Wonderful experience"

5
Jannean A, United States 05/03/2016

Everyone we encountered from check-in to departure were helpful, cheerful and thoughtful. The rooms were excellent and there was no heavy perfumed smell at any time. The linens smelled fresh and the room smelled fresh and everything was spotless.

"Ok hotel but ..."

3
Melaina Jennife C, Burnaby, Canada 01/03/2016

The hotel overall was decent and the breakfast was quite good, but there was always something that was lacking. For instance, the water pressure in the shower was ok, but the sink and toilet lacked. The rooms are not sound proofed at all and you can hear everything from all around you. Further, the beds are terribly uncomfortable.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us; please accept my apologies for any inconvenience caused you during your stay. I do hope you requested maintenance to check the issues you mentioned above. The staff is always here to be helpful, to make you as comfortable as possible. When a problem cannot be corrected we will relocate your room' please don't hesitate to report a problem. It sounds as though you were in a room on the poolside; you might request a room on an interior corridor for your next stay. We hope you will consider staying again.

"Austin 4-C Conference Stay"

4
John M, Irvine, United States 29/02/2016

The hotel was older, but the room was upgraded and comfortable. Getting to the room was a challenge with my luggage due to the need to navigate through several doors and stairs. The hotel was only an $8 Uber ride from downtown.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience. Sounds like it was a good choice for attending your conference downtown, and we truly are just minutes away! Staff is alwaya available to help a guest with luggage and navigating the hallways, so please ask next time. You might also request a room on an interior corridor as they have more direvt access of the elevators. We hope you will stay next time you are in Austin.

"Great rates and close to everything!"

4
User 28/02/2016

Great stay start to finish! Called in advance of stat to add my rewards number to the reservation. Front desk was extremely courteous and helpful. Also reserved me an interior corridor room (*Tip: these are much safer rooms when staying at any hotel). Check-in was a breeze and the agent at the front desk (Larry, I believe) was very helpful. Room was clean and well appointed. I would definite stay at this hotel again. It's in a great location, right off of 35 and close to all the the South Congress and East Austin fun. You can go back and forth over Oltorf without having to get back on the always congested highway. There's a convenient bar and grill that provides room service attached to the hotel and a 7-11 right next door. I think they are dog friendly as well.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Yes, we are pet friendly with lots of options close by for exercising the furry family member. Thank you so much for sharing your experience. Our staff is dedicated to providing exceptional customer service; we want every guest to feel at home while they are away from their home. I hope you will be back soon!

"They get it right...well done"

4
Mark H, Portsmouth, United Kingdom 28/02/2016

I stay in hotels over 200 nights per year so do not write a review unless the hotel is exeptionally bad or exeptionally good....I am happy say the Best Western is in the latter group. The location. .well ok'ish..on a highway so not a lot to see...but the fun and music of 6th street is only 2 miles away. The staff....Polite, warm and helpful from reception to the cleaning staff. The room..Modern and very clean with beds that are super comfortable,plenty of power access points and complementary toiletries that are not the super cheap rubbish so many hotels go for. The Breakfast. ..Great..can not fault it..everything from hot food, fruits, pancakes, yogurt you name it....additionally there is a good bar if you would like a beer, or food. Overall they have got it right..at a price that is responsible. ..well done to the Management and Staff.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Wow, you have made everyone's day. Thank you so much for staying with us and for sharing your experience. Pleasing you is why we come to work every day, and you make it all worthwhile! Next time you are here take some time to explore the Travis Heights neighborhood behind and west of the hotel. There is a greenbelt at Live Oak and East Side Drive for jogging and walking your dog that extends all the way to Riverside Drive. I do hope you have joined our family of regular guests, and that we will see you again very soon!

"Great Staff & Breakfast"

5
April M, Missouri City, United States 26/02/2016

The front desk staff was both personable and professional; they had obviously been trained well because they knew what they were doing. The location was convenient. It was nice to have an on-site bar and grill. The breakfast was amazing!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for commending our staff: they are a wonderful group of dedicated people wanting so much to please our guests. Glad you found our location convenient to your activities. We welcome suggestions from our guests regarding new/different breakfast selections as we are always trying to improve our offerings. Feel free to share your suggestions your next stay. Hope we see you soon!

"Nice place to stay when on vacation"

5
Shelli B, California 24/02/2016

We really enjoyed this hotel! We were so thankful to have chosen this hotel for our 4 nights in Austin. The room was very nice, as it had recently been remodeled with new, modern decor. the bed was very comfortable. We asked for a room with a view of the pool and we were upgraded to a king size bed on the second floor. We loved hearing the waterfall by the pool, and even slept a couple of nights with the window open. The room was equiped with a microwave, refridgerator and a hair dryer. The Breakfast was good, they changed it up a bit on different mornings. There was plenty of room in the dining room, as they use the restaurant next door to serve breakfast. The hotel staff were all very nice and friendly and the hotel lobby is really pretty, and inviting. There is a Starbucks and a convenience store on the corner adjacenent to the property.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for spending your vacation with us! You will have to come back when the weather is warmer so you can take full advantage of our pool and hot tub. It's a lovely spot when the trees and bushes are flowering. You have made our day with your comments. Please come back very soon!

"Excellent value"