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Best Western Plus Austin City Hotel, Austin

4.5/5  - basé sur 1251 notations.
2200 S I H 35, 78704-4436, Austin, United States - See map
Best Western Plus Austin City Hotel - Welcome to the Best Western Plus Austin City Hotel! The Best Western Plus Austin City Hotel is ideally located in the center of Austin. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Recharge your batteries with a vacation in one of the hottest cities in Texas, where you’ll be immersed in a vibrant arts and culture scene, tempted by trendsetting food, and surrounded by historic architecture. The Best Western Plus Austin City hotel is nestled close to the SOCO South Congress District, Rainey Street, and 6th street, offering an unbeatable location from which to take in this gorgeous metropolis on the Colorado River. A stay at our hotel in Austin, TX puts you near downtown Austin and Lady Bird Lake, where you can stroll around the sparkling reservoir on the beautiful Ann and Roy Butler trail. Our bright and expansive property welcomes you with loads of eclectic, modern style and all of the amenities you need for a luxury getaway. Start your vacation with a dip in the beautiful garden pool and hot tub, which are surrounded by lush landscaping and plenty of lounge chairs. Note the many outdoor conversation nooks as you make your way across the vast grounds with a glass of wine to soak up some sun in the courtyard or relax in the gazebo. When you’re ready for dinner, you’ll find an on-site restaurant and bar serving southwestern cuisine and craft cocktails, plus live music six nights a week. We offer a variety of rooms and suites, each of which is handsomely decorated with western flair and features generous work space, a mini refrigerator, and microwave. Choose a suite to get upgrades like a pool view, a jetted tub, and a separate living room ideal for those on extended stays in the live music capital of the world.

Best Western Plus

Austin City Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 1252 guest reviews
NOTE ISSUED
Excellent
673
Very Good
398
Average
120
Poor
33
Terrible
28
REFER TO NOTICE
Business Business
265
Couples Couples
326
Family Family
393
Friends getaway Friends getaway
151
Solo travel Solo travel
81
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A great place to stay"

5
07/11/2018

I enjoyed my stay at Best Western. The front desk personnel were very welcoming and professional. The hotel was very clean, has comfy beds and offered a full free breakfast. Also, having a restaurant in the hotel was super convenient.

"Great value stay"

4
01/11/2018

Stayed for five nights at this comfortable and good value for money hotel. Staff were welcoming and very helpful. Hotel is well located for S Congress area and ten minutes drive into Downtown Austin. Parking was easy and convenient and pool area is lovely although we mainly had bad weather so were only able to enjoy the sunbeds for the last two days of our stay. Room was clean and fairly spacious without the air conditioning being too noisy. Poolside rooms would be quieter as the other side of the hotel may get noise fro IH 35.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us. So glad you were comfortable and well taken care of. Our location is one our best amenities, happy it worked for you. Hope you will stay again as soon as you are able!

"Great place in Austin!"

5
29/10/2018

This is a very secure and centrally located hotel. It is close to Riverside and Congress Avenue, and yet still just off IH 35. The courtyard is picturesque and the breakfast buffet is absolutely incredible, and is served in the adjoining restaurant. The restaurant is open in the afternoon and evening and also has a full bar and entertainment on most nights, so it adds to the Austin music experience. I couldn't have enjoyed my stay more at this awesome Austin hotel. With it's modern furnishings and music in the hugely spacious lobby, this place has the right vibe for sure!!!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest and sharing your review. So glad you felt at home and comfortable. We hope we have become your home away from home when in Austin.

"Wonderful experience!"

5
29/10/2018

We had a large group of 27 high school students, faculty, and chaperones and this hotel was amazing! They were efficient, friendly and accommodating, even providing complimentary bottled water during a mandatory boil water order by the city. The breakfast selections were awesome, even for our travelers with special diets. Thank you for everything, we appreciated your accommodations and hospitality greatly and would highly recommend your hotel to everyone!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guests, and for your patience during the boil water order. Please know we are always here for you and hope you can stay again.

"quite allright"

4
28/10/2018

had been there for 5 days. room was quite good, service really good. hotel is a liitle out of the centre but quite near to the highway. a lot of parking space & not loud. breakfast is in the location of the bar. not that highlite.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us and sharing your review. Glad we were convenient for your activities. We hope you will stay again; we are here for you!

"Third happy stay and will stay again"

5
28/10/2018

We found this hotel when looking for a reasonably priced hotel in Austin for parents weekend several years ago. We visit grandkids who attend UT. You can take 35 or Oltorf to campus. Either way is probably about 15 minutes. The rooms in this hotel are lovely and modern. The breakfast is better than almost any of the other Best Westerns or Choice hotels we usually stay at. We used the gym and the laundry room. Both were just fine. The attached restaurant is also good. But the best part of this hotel is the landscaping. I am a gardener and I love to walk around this hotel. I highly recommend it and we will return.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying, and sharing your review. We are so happy you are part of our family, and truly appreciate your loyalty. We will always be here for you. Thanks for liking our landscaping!:)

"F1 hotel stay"

5
24/10/2018

Stayed here for the F1 GP, great location for that just 30 mins away and right on the freeway. It was only 10 mins to the capital building and 5 to the SoCo area. Stayed in a suite at the back of the hotel, very roomy and very quiet , could not hear a thing. Breakfast was great apart from plastic knives and plates !!!! Free coffee and free parking. Very helpful and friendly staff.

"Positive experience"

5
22/10/2018

I had a very comfortable stay here. This hotel was very clean with a friendly and helpful staff and I'm looking forward to returning for a business trip next year as well as the ajoining bar / restaurant Opal Divines.

"Nice reception, breakfast, and rooms."

4
09/10/2018

Reception was clean. staff was polite. Snacks and water were available. Breakfast was comprehensive and very good. Rooms were clean and reasonably spacious. Room access was clunky. Key coded metal gates to stairwell or tiny elevator. This was followed by key coded entrance to building and the room, which was spacious enough and well maintained. Noise from interstate was a bit annoying, but not too bad.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and sharing your experience. Glad you enjoyed our breakfast and that your room was comfortable. We appreciate your feedback and guest perspective. Hope you are able to stay again.

"Great Location Only 3 Miles From Downtown"

4
02/10/2018

I picked this location because of the bad reviews other parts of Austin were getting. The Best Western Plus is in a great location with easy access to I-35, at a reasonable price. It is only 3 miles from the Austin Convention Center where we needed to go. There is parking close by the Convention Center within walking distance. The double queen room was nice and the breakfast was very good. Free parking and breakfast are important to me. The only thing I feel they need to work on is cleaning the pool. There are places to eat within 5 miles that are too numerous to list. I would return to this hotel again if I come back to Austin.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. So glad you found us convenient to your activities, and hope you got to enjoy some of those great restaurants. We are so pleased you would stay again, hope it is soon!

"Could have done better"

3
01/10/2018

Looked like a new hotel but overpriced for such a small dark room , at check in not a very helpful smiley young lady . Situated near no amenities such as restaurants etc. Apart tho a nice clean modern hotel.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. I apologize for the disappointing check in experience. We are always here to help and we want you to be happy! Do hope you will return.

"Great Value"

5
27/09/2018

Recently renovated hotel, clean and great facilities. Breakfast included, nice pool and a guest laundry which is a major bonus when on a long vacation. Location out of town but a pretty quick Uber ride into town. We walked and it took roughly 45 mins. SoCo area is about a 20 min walk and has great restaurants.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. Glad we were convenient to your activities and that you enjoyed SoCo. We appreciate the 5 stars. Hope to see you again soon!

"Nice breakfast"

4
22/09/2018

We we're pretty close to the things that we wanted to do. Still had to drive but it wasn't a long drive. Breakfast was very good. The check in process took quite a while but we weren't in a hurry. The room was a bit small but cozy and fit the purpose. Plenty of parking and the pool was gorgeous. I would stay here again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. So glad you enjoyed our courtyard pool. That you will stay again is music to our ears! Hope to see you soon.

"PAID TWICE! Traveler Beware"

1
19/09/2018

My brother booked a room here, and I was skeptical...When we arrived at the facility I was asked for my card. At check out, I was told my brothers card was NEVER CHARGED. Instead, mine would be. We literally discussed it for several minutes. Im glad I mentioned it to my brother when I got home, because they DID in fact charge him as well. Bad business. Bad karma. Don't stay here, buyer beware if you have to

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying with us. We have verified, and our Front Office Manager spoke with your brother yesterday, that he was not also charged for your stay. His card had a hold placed on it but not charged. He understands that the hold will be dropped automatically, and probably already has. Just for clarification: our system does not allow two different cards be processed for the same charge.

"Nice stay"

4
17/09/2018

Good hotel for its price, confortable beds and spacious bedroom. Very clean too and good a/c system. Swimming pool is lovely and staff is useful. Breakfast could be improved, but overall it was a good stay.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and sharing your experience. So glad you were comfortable and our staff was helpful and attentive. I hope you have made us your home when you are in Austin!

"Clean room, but overrated "

3
17/09/2018

My husband and I stayed on a football weekend and paid over $200 per night. The room had new bedding, recent upgrades and was clean. However, the check in process took a very long time. Each floor is on a variety of levels and is difficult to navigate with rolling luggage. The lobby is not warm or welcoming and our room faced the exterior of the hotel. We could hear people talking loudly outside our door around 2 am. We booked it based on reading just a couple of reviews so I felt that I should provide a little balance. I have stayed in worse hotels but usually paid under $90 to do so.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest. I apologize for the length of time to check in. We appreciate your feedback review all comments as a staff to learn and improve.

"Great place to stay. A real BW Plus"

5
15/09/2018

Top location to stay.Clean room, hotel and the propety.Nice room and geert Pool area.Service is friendly and good.No negatieve sturing our stay.Will highly recommend this BW PlusNext time in Austin we will definitie stay here er again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest! We are pleased you were happy, and we are looking forward to your return!

"Enjoyable Hotel"

4
11/09/2018

Lovely hotel located in an easy-to-get-to location. Rooms are spacious, comfortable, clean and modern. Our only hitch was the check in. We arrived early (just after 12 noon) and was told that no rooms were ready, but to come back about 1.30pm. Fair enough. So we popped out for a bite to eat. When we returned, the same girl told us that there were still no rooms available and wouldn't be until the official 3pm check in time. OK, can we go sit by the pool? No. So we waited with other guests who'd arrived early, sitting in the lobby. Strangely at 3pm on the dot, all the rooms became available. Hmmm. The adjoining bar/restaurant was excellent, and bartender Kevin and his co-worker Quentin Tarantino lookalike made it even better. Despite the check in process, I would definitely go back.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. Glad you were comfortable, and you have made our day when you say you will come back. That is music to our ears. Come back soon and often!

"Nice stay in Austin"

4
08/09/2018

Nice place to stay, a little tricky getting into the parking lot. Very comfortable beds and pillow. Delicious breakfast, although the noise level was rather loud. Coffee could be better. The hotel kind of meanders, don't get lost like some people haha. They have a charging station for electric cars. I would recommend this hotel!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest. Glad you were comfortable and enjoyed breakfast. We truly appreciate your recommendation and hope you always stay here when you are in Austin!

"Staff friendly and helpful "

3
05/09/2018

First time staying at this property although been to Austin many times. Good location for my purpose (off of I-35 south bound and Oltorf) so not downtown downtown. Plenty of parking. Joseph at the front desk was friendly and helpful. The layout of the place is not traditional but again maybe it's due to adding on. Room was fine but little outdated. Usually wary about making coffee in hotel rooms so I brew water without coffee to see if it's clear. Pleasant surprise, it was clean so I enjoyed coffee. Did not have their comp breakfast.

"Nice Smaller Hotel!"

3
02/09/2018

We were here with a fairly large group and it worked out quite well! We booked a king suite and it was basically 2 rooms with a door cut in between...perfect! Staff was very friendly....elevators were VERY SMALL! Restaurant was very good......but VERY HOT!! Not sure the AC was working properly....we were in there 4 times and it was very warm each time! Great lobby for visiting!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest and sharing your experience. So glad you were comfortable; we apologize about the restaurant AC. It is now repaired. We do hope you will stay again.

"Wish we could have stayed longer"

5
01/09/2018

To put this in perspective: we checked in at 12:30 due to a terrible drive (again) from Waco. When we checked out to go wait in line at Franklin BBQ, the same guy who checked us in was still working. So very brief stay. Check in was great as staff was polite and lobby is quite attractive. Area seemed pretty safe, easy to access. It's five minutes from Franklin and probably about the same to a great many night hotspots. It's a neat hotel in that a restaurant is attached and you have to go outside to get to the elevator. Our room was clean, comfortable, and spacious. The shower at 1 a.m. was plenty hot. I often have trouble sleeping in hotel beds but slept as well as I have in a while. In the morning there were a lot of breakfast options. Not a big breakfast person but they had waffles, pancakes, toast, scrambled eggs, biscuits and gravy, fruit, yogurt, and your standard dry breakfast foods.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us. Do come back when you can enjoy all our amenities in a more leisurely time frame. Hope that is soon!

"Good quiet hotel"

4
01/09/2018

Although the hotel is located next to the Interstate, it was fairly quiet throughout the day. The rooms are clean and spacious. Beds are comfortable. The bathrooms are a little dated but serve their purpose. It's a 3 star hotel for sure. The staff are lovely and there is a pool and jacuzzi in the centre courtyard. All in all, was a good stay, and only a short ride into the city (which was only 9USD).

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and sharing your experience. So glad you were comfortable and our location was convenient. We appreciate the 4 out of 5 rating!

"Great place...great service"

5
26/08/2018

Enjoyed the great service,, great cleanliness of the hotel, customer service was excellent!! Centrally located and will definitely return! The hotel clerks were knowledagle about great restaurants! The pool are was great, always had fresh towels out and pool and hot tub was clean and not full of chlorine! Enjoyed it all

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for your thorough review, and for being our guest. Glad we were convenient for your Austin activities. What is most special is that you will return: hope it is soon and often!

"Great Experience!"

5
21/08/2018

It's been a while since we've stayed at a Best Western and this location didn't disappoint. Fast and easy check in, friendly/helpful staff, the room was clean and our overnight stay was great. The breakfast was plentiful, hot foods were hot, cold foods were cold and the breakfast bar was kept clean. Check out was easy. We would stay again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review; so glad we exceeded your expectations. We are excited you will stay again: hope it is soon and often!

"love this hotel"

5
20/08/2018

Location is great. I love the layout of the hotel. We been to this hotel many times that I feel so comfortable . My kids were finally able to enjoy the pool. We love to go here because in the morning they give the best breakfast ever. Later on the restaurant open, best fried pickles.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and for being such a loyal guest; you are all family! So happy your kids were here as well. Hope to see you all again soon!

"Problem with room make up"

3
20/08/2018

This hotel is what you would expect from a BW+ in most respects and a good value except for the maid service. We stayed here for 4 nights. We were attending a wedding and were in and out changing clothes for different events. On the second day the maids came while we were doing one of our changes. We ask them to come back in an hour. The room never got made up. The desk did bring fresh towels and coffee that night when we called to complain. The next day, they came again while we were changing. This time they made up the room, but did not replenish the toiletries. We were left without any shampoo. This level of service is below what I have come to expect from BW, and I am disappointed.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest and sharing your experience. Please accept our apologies for the frustrations you encountered; I know our staff did not intend for it to be difficult for you. We will certainly discuss the issues with the housekeeping department and make any adjustments.

"Excellent Value"

5
19/08/2018

Excellent value great property. The front desk was very friendly and helpful. Comfortable beds clean room. Nice Landscaping with a great pool area. We will stay again for sure. Excellent location as well

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for being our guest and sharing your experience. So glad you were pleased with everything. That you will stay again makes our day. Please come back soon and stay often!

"Along the highway but not far from action"

4
12/08/2018

Location: Along the I35 frontage; 10 mins walk to SoCo and 20-30 min to 4th and 6th avenue - bus to Soco and a change to 4th/6th; outdoor swimming pool Hotel: Well spread out building of 2 storeys; ample car park Room: Good size room, 2 double beds in mine, no frills Positives: free parking; coupons to redeem at next door restaurant; standard breakfast; laundromat Negatives: Confusing layout - got lost, bit far from action but not inconvenient by Uber Ranking at time of writing: #26 of 206 Hotels in Austin Best Western isn't located in the heart of the action but it's not far by a cheap Uber ride. The hotel provides free parking and offers coupons to the restaurant next door. The layout of the entire hotel is a bit confusing and I did get lost one night trying to return to my room. The room itself was quite good and comfortable with 2 double beds. The bathroom was of good size. The reception staff was friendly and helpful with directions to town. The breakfast was standard BW fare - nothing outstanding but enough to keep you going.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for being our guest, and sharing your review. I am happy our location was convenient for you activities. We appreciate your feedback and hope to see you again soon!

"Austin Pride"

5
12/08/2018

Travelled to this hotel for Austin pride weekend. Hotel was very nice, easy to find and close to downtown areas. Rooms were clean and spacious, beds were comfortable. Pool was busy with families so we did use that but ate from the In-house restaurant which was good. Courtyard view room was quiet. Enjoyed the weekend, keep up the great work!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for being our guest, and sharing your review. So glad we were convenient for your activities, and hope you have found your home in Austin. Hope you are back soon, and that you stay often!

"Quick stay in Austin"

3
06/08/2018

We had a quick stay while driving through Austin. We were trying to find something not too expensive, but offered Continental Breakfast. We stayed here at Best Western. Room was very clean, but not many choices at breakfast, and you better get there early, or its all gone before the breakfast time ends. Nice area though.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review. We appreciate your feedback and are always looking for breakfast item suggestions. Hope we see you again!

"Nice, new property "

5
05/08/2018

We stayed her 2 night while on a mini vacation. This is a new property and the owners family are checking the property throughout the day to see that the rooms have been cleaned properly, nice touch. It is conveniently located off of the interstate and far enough away from it you dont get the traffic noise. Nice indoor pool area. The breakfast is your typical hotel free breakfast.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. The staff is dedicated to providing an exceptional experience on all levels. Hope we have become your Austin home, and come back soon!

"Great Customer Service"

5
03/08/2018

For Best Western Plus Austin City Hotel great customer service is a priority. I will stay again next time I visit Austin. It has a convenient location and you can move around within the downtown area easily. I was able to get to my destination in the morning within 10 minutes. Will recommend your hotel to my family and friends. Thanks again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing. You are totally correct that customer service is our Number One Priority. Glad you felt well taken care of. We appreciate your recommendation to friends and family. Come back soon, and stay often!

"Worst Western Minus"

1
02/08/2018

I needed somewhere to stay in Austin, Texas. There were nice reviews for this place, and it wasn't too expensive. I went to my room. It smelled horrible, the bed wasn't made, and there was trash everywhere. I asked for a replacement room. This one was much better. I learned that there was a pool, and I wanted to go there so much. It was very hot and a swim would be perfect. There was slime at the bottom of the pool. A whole ecosystem down here. I left that place! I was staying with a friend who brought her kids. There were two beds in our room. We decided the two boys could share a roll-away bed, so we ordered one. This was around 8:30 pm. At 9:00 pm, we still didn't have the bed. At 9:30 pm, I was so frustrated that I called the front desk. They promised our bed would be up within the next 10 minutes. Personally, I just wanted to leave. At 10:00 pm, the kids began to make some noise. Sounds normal, seeing as they couldn't go to sleep! The front desk called us. I was expecting a (useless by now) apology, but instead, I got, "The people next to you say they can't go to sleep because you're being too noisy." "Listen!" I shouted, "These kids would go to sleep if you'd bring up the roll-away bed, which is almost 2 hours overdue!" They hung up now. 10:30 pm. I go downstairs and get the rollaway bed myself. The next day, we leave this place and find somewhere a little more enjoyable. DO NOT GO HERE. NO MATTER WHAT.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying. I am sorry your stay was so problematic. Please call out Front Office Manager at 512-444-0561 to discuss your issues.

"Completely changed my view of Best Western"

5
30/07/2018

Best Western Plus has the feel of a modern hotel, with the price point of a Best Western. Very nice room, pool/hot tub, amenities everywhere. Very excellent, will be staying agaon. About 10 minutes from the Palmer Event Center.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing your experience. Glad we were convenient for your Austin activities. That you will stay again is what we were hoping for. See you soon!

"Great Stay"

5
29/07/2018

Great place to stay. Very clean and comfortable beds. This was our first time staying at a best western and wasn't quite sure what to expect .We were very pleased with the stay. We go to Austin every year for the Classic Game Fest .When we checked in the lady at the front desk(B. Galvan) who helped us was very friendly and professional. We would definitely stay at this location again.

"What an expensive mistake"

1
29/07/2018

To make a long story short I have been charged $890 for a room that was supposed to be $108/night! Staff was nice but vastly uneducated on how to handle issues that come up with the system. I even left an item in my room, called to ask about it, called back an hour later and the poor guy named Jose, just didn't know how to even check on it and of course had not done so in the hour that had already passed! I had to come back by on my way home to physically check on it and get the item, thank goodness it was there! Amanda and Beverly were the young ladies who took and completely messed up my reservation and charges on my card. Just beware, check your rates and charges because you never know! However once you're charged there's no easy refunding as I learned $890 later! I can only hope and pray all ends well

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. We are sincerely sorry for the issues you encountered regarding your payment; I know the front office manager is working in conjunction with your bank to correct the problems. I know that the item left behind has been picked up. Please know we will get the issues resolved as quickly as possible.

"Conference/meeting"

4
23/07/2018

This was a very nice hotel. Everything i come for a meeting i stay ay this hotel and never have had a problem. The staff is friendly and the breakfast is good. Also, the room is always clean and the bed id's comfortable. Peaceful experience!

"Cool Austin Feel"

5
21/07/2018

Very nice looking hotel. Decor inside and out was very much an Austin feel. Felt very safe. Location is well secured. AND only 5 minutes from downtown. They are also connected with a restaurant and offer a free breakfast to guest and then offer snacks later in the day in the lobby.

"Great location and value"

5
19/07/2018

Visiting Austin for UT Austin orientation. It is a great location with alternate routes to downtown. Great value and space for family. The breakfast was varied and very diverse. We enjoyed the pool and restaurant too. We will definitely stay here again.

"Clean, great pool, great hot tub, bad for handicapped"

3
16/07/2018

The standard rooms with double beds are extremely small. You'll be cuddling close if you share the bed. The fridge is off when you arrive so turn it on if you need to use it. The pool was nice and warm, but still refreshing. The hot tub was really hot, but could be hotter. The lights over the hot tub weren't on at night, but were on during the morning hours... I think they need to check their light timer. If you come to this hotel, don't if you are handicapped. There isn't an easy way or even semi easy way of going from the pool to the hot tub. There are stairs down to the pool and up to the hot tub. They aren't easy since there aren't any handrails either. The pool itself was fun, and it's as deep as 8 foot. Grab towels right away because they don't always come around and refill them. If they don't tell you at check in like they didn't tell us, breakfast is from 6:30am-9:30am in the restaurant. The onsite restaurant is actually quite nice and good food. It's used in the morning for the hotel guests breakfast. If you use the elevator and can't go up steps, don't stay here. There are still steps to go up after you take the elevator. Parking is decent. Upon checking out with Beverly, I explained the situation and she very kindly took my complaints to her management and compensated for the problem. I just got a call from Trishelle who the complaint was risen to. She took my comments and hopefully they will make this place more accommodating for those who are handicapped.

"Weekend away!"

4
16/07/2018

Affordable with clean rooms and delicious free breakfast aaaaand pet friendly! We really enjoyed the location of this hotel right off the highway to all major areas of Austin- including Rainy, 6th and Lady Bird Lake! Will definitely be staying again!

"family trip"

4
15/07/2018

We went to Austin for a few days and we stayed at this hotel, it was ok, the room was ok and it has a swimming pool that is very nice, so we were happy with that. Breakfast was not the best, since my wife is gluten intolerant and the options were none, so that was quite disappointing. Was a quiet place even thought the high way is close by

"A quiet stay"

5
10/07/2018

A nice quiet mid-range hotel in South Austin close to a lot of local restaurants and attractions. There is a wonderful restaurant attached to the hotel. The complimentary breakfast is varied and tasty. They even have waffles in the shape of Texas.

"A very relaxing stay"

4
09/07/2018

The staff, particularly Beverly, was very helpful and pleasant. The room was clean although the view from our window was a brick wall. :-( The pool and pool area was nice. There were several pieces of equipment in the exercise room that were 'out of order' which was a disappointment.

"Great stay"

5
09/07/2018

Great location and very nice hotel. My family and I loved the beautiful courtyard and pool area. My daughter didn't want to leave she liked it so much. The hotel is located near some great restaurants and is located within a short drive of many attractions. I will definitely be back.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing your review. So glad you enjoyed the pool, it really is very lovely with the landscaping. Hope you all will be back soon and often!

"Not a very restful sleep"

3
07/07/2018

Stayed on the second floor, and the noisy upstairs guest must of had the Energizer Bunny running around all night. I have never heard such a squeaky floor. The room was comfortable,however if you like a blanket on your bed this was more like a sheet. No weight to it at all. So between the squeaks and banging and the non existent comforter. Sleep was pretty evasive. Breakfast was ok, nothing great. The coffee tasted like instant. Glad it was only a one night stay..

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. So sorry for the issues you mentioned. I hope you asked guest services for an extra blanket. Please know we are always happy to help you relocate to a different room during your stay. We are here for you!

"The Jetsons!"

5
18/06/2018

Do you remember The Jetson's cartoon? Totally had this vibe with the font the chose for their indoor signage. It was totally cool and my kids loved it. The breakfast was great. Came back to Houston and set up my resident brunch just like they had it displayed! The room was nice and comfortable. The price was affordable and well worth the night stay. We will head that way this summer again just to experience the hospitality once again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing your review. We appreciate that you like our vibe; we are trying to do our part to"Keep Austin Weird". We are in the 78704 zip code that claims that phrase... We are looking forward to seeing you back this summer!

"Pleasure"

5
09/06/2018

Comfortable, extremely clean, friendly staff. If you need to stay close to I35, not spend too much - this is the place to stay. Complimentary breakfast available and a very cool restaurant and bar available for guests. If you have kids and need entertainment for them, very cool swimming pool handicap accessible.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for sharing your experience. We like being "cool" and appreciate you recognizing it! We are very glad to be here for you, and hope you are back very soon!

"Great Stay in Austin"

5
01/06/2018

Great location, close to the interstate and a close enough drive to Congress St. (taking the drive north on Congress St. is very beautiful at night with the view of the state capital....Texas nailed that view!!!) Hotel property is very nice and ample parking available. Breakfast was nice. Guest room was decent as well.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying with us and sharing your review; sounds like we were convenient to your Austin activities. We appreciate your feedback, and hope you are back soon and often!

"Comfortable bed. Professional staff"

4
29/05/2018

This is one of those hotels where they give you a map at check-in. We drove to a side entry closer to our room - tiniest elevator I've ever been on. Hubby and me, a normal suitcase and a small carry-on luggage (plus our two laptops) - not sure anything else would have fit. Our room entrance was outside, so once we got to our floor, we went out a door and then found our room door. Bed was very comfy; the carpet felt slightly sticky / damp / keep your shoes on. We were here only one night. We got lost looking for the lobby / bfast area (I forgot to bring the map), but luckily we ran into a guest with a plate of food who pointed the way. Turns out the lobby is in a separate building, so we had to go out one door, take a few steps, and then go into the building which had the lobby. Bfast was great. Staff was exceptional.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying, and sharing your review.Glad you were comfortable and that our staff was helpful and attentive. I hope you come back for more than one night to enjoy our courtyard pool and hot tub.

"Good weekend stay"

5
28/05/2018

The hotel is in a convenient location, there is an HEB close by roughly 5 min drive, Starbucks and Denny's across the street. This is one of the closest hotels from the bunch I looked at, there is a few hotels close by but this one had a better price point and closeness to downtown. It's close to the freeway so you can get it right away to get where you need to go. It was easy to locate, looked nice when we first got to the hotel. Fast check in and the receptionist even gave us a coupon code for lyft which saved us a few bucks going to 6th Street, she gave us maps as well and waters. Room was nice just like the picture, was disappointed you can't use the balcony. Other than that it was a good stay even though we didn't use the pools and gym due to lack of time. The breakfast was good, would recommend it.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying, and for your thorough review. Glad we were convenient for your activities; come back and enjoy our courtyard pool and hot tub!

"Green Pool"

3
26/05/2018

The water in the pool was green from algae. We reported and was told they're working on it and it was safe to use the pool. There were a few hot days and we would have liked to use the pool but decided not to use the pool.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. We appreciate your feedback and apologize for any inconvenience. Hope to see you again.

"Superior staff"

5
24/05/2018

Convenient hotel near freeway, easy access. Nice pool area and other amenities. On check in, Alec, at the front desk was exceptionally helpful. I want to acknowledge him. I would recommend to anyone who doesn't need to be right in downtown Austin.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for sharing your experience, and for your recommendation. That means a lot to us, glad we were just what we needed. Our staff IS dedicated to excellent customer service, thank you for mentioning them!

"Great Hotel, recently remodeled, great location easy access off I-35"

5
24/05/2018

Stayed 4 nights at this hotel in 4/2018 after having stayed there in 2014. Noted that the hotel has been remodeled including rebranding the Restaurant. Very clean rooms, friendly staff, good AM breakfast, easy access to hotel off I-35 just South of the downtown area. Definitely will stay again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks for staying again, hope you will be back sooner than four years from now! We are constantly upgrading and fine tuning our hotel, to be responsive to our guests' requests and suggestions. We want to be your home when you are in Austin.

"Good choice for Austin stay"

4
20/05/2018

We found the hotel to be attractive, updated, and well-maintained. Our room was pleasant, appreciated the black-out drapes, and pillows and bedding were crisp and comfortable. Bathroom was small and had only one sink, but otherwise fine. Daily breakfast had a long line, but included standard continental fare along with hot egg, sausage, bacon, gravy, and biscuit items with plenty of varied seating. Our one significant complaint comes in regard to the front desk. I had booked online, but check in was incredibly lengthy. So much so, that the clerk finally recommended I go on to dinner, and he'd finish the paperwork. Check out was the same, easily 15 minutes or longer, and it was still done incorrectly. I haven't yet received the final bill with a zero balance or the promised gift card and neither clerk (different staff each time) seemed friendly, knowledgeable or competent. I'd still recommend the hotel, in the hope they resolve the staffing issue and provide the necessary training for the desk staff.

"Great Staff and Lovely Hitel"

5
20/05/2018

No complaints about our stay at this hotel. It is a 10 minute car ride to most main attractions in Austin. Staff here very nice and hotel and room wad was very clean. Pool and Jacuzzi were lovely too.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience.Our location is one of our best amenities, and I am glad it was that way for you. Our staff is dedicated to you, hope you will be back soon.

"Close to all the Austin Sites! "

5
17/05/2018

Stayed for two nights in Austin and our goal was to see all of Austin's best! Upon checking in, Larry and Amanda gave us the low down on sites, maps, and waters! A must since it was close to triple digits on our first day. Rooms are clean, beds firm, and all of the amenities are quality. Breakfast in the morning is substantial- waffles, eggs, fruit, coffee, juice, biscuits, cereal, oatmeal, bread, pancakes and I think that covers it! The entire staff goes above and beyond with cleanliness and it shows. Also, it was a joy to see recycling receptacles. One tiny issue was that WiFi was only initially accessible in the lobby. Was still able to use it in the room, but first log on had to be in the lobby. Definitely a first world problem to have and I didn't think it affected the quality of our stay. We were some what successful in our endeavor of attempting to see everything. We will be back and we will stay here!!!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
So glad you stayed with us while you were exploring Austin; our location is so ideal for doing that! That you will stay with us again is music to our ears: you have made our day! Come back soon and stay often!

"Location was not easy to access"

3
17/05/2018

Appearance of hotel is nice, breakfast was average. Price was high and beds were not comfortable, location was hard to get in and out due to Construction nearby, will not consider this Best Western Plus Hotel in the future.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks for staying and sharing your review. So sorry you were uncomfortable; please know we will always help you change to another room when one is available. Access to the entire area will improve when the construction is complete, so I hope you will reconsider.

"Second time"

4
16/05/2018

Good price for value. Gary quiet with plenty of free parking. Staff seemed friendly. Room was clean and quiet. Good size fridge in room. Free wifi seems to work very good. Very quick to everything on congress or Lamar - except coming back at rush hour.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
We are looking forward to your third stay! Thanks so much for staying; we are here to make you happy and comfortable. Hope you are back soon.

"All good but.... "

2
15/05/2018

It was a last minute weekend trip from Houston for Mother's Day. Pros- Check in staff was nice and the room was good size. - We requested extra towels and a blanket and it was brought right up. - The complimentary breakfast was good and filling. Cons- The pool needed to be clean, so my daughter didn't want to stay in very long. - The worst was as we were packing to leave I noticed bug on the bed. That totally grossed me out. - At check out the clerk asked me how the stay was and I answered, “It was fine.”. She responded, as she should, with, “Just fine? Was there a problem?” I responded yes and that I had saw a bug in the bed. She didn't react or even acknowledge what I said. She kept her head down and her he only thing she said after that was, “You are all paid up and the receipt will be emailed to you. Have a nice day.”

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. I am so sorry for the problems you experienced, and appreciate your feedback. We strive daily to be the very best we can be; we want you to be happy and well attended to. We are unable to contact you directly, but if you want to speak with us further please contact the front office manager at 512-444-0561 x 410.

"Great experience!"

5
11/05/2018

This hotel was conveniently located to the Capital. The staff were magnificent, especially Trishelle. The breakfast was amazing, and an independent restaurant was adjoined to the hotel. This made it very convenient.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks for staying and sharing your experience. Our staff is great, and dedicated to making you happy and comfortable. Hope you are back soon!

"Great pool!!"

4
10/05/2018

Great hotel, loved the pool and hot tub area. room was nice and the staff was very accommodating. I do wish the balcony's were made to be used instead of just for decoration. I definitely recommend getting a room with a courtyard view, its so beautiful.

"AC was a problem"

4
04/05/2018

The hotel was very nice. Good decor, pretty pool area, etc. The room was also nice with a Keurig coffee maker, fridge, and microwave. We chose a 3rd floor room and it was very quiet. The bed was a little hard for my taste. The biggest problem was the AC. The room would get very warm until the unit kicked on (although I set it to 68!) and then when it turned on it treated us to a very strong arctic blast. I twas also loud every time it turned on, and so woke me up multiple times during the night. I didn't eat breakfast, but the coffee at the breakfast bar was good. My husband wasn't really impressed with the food. Also, few plugs in the room for iron or if you wanted to use a blowdryer outside of the bathroom.

"Just right for us"

5
30/04/2018

We stayed here for 4 nights, and found it to be a very comfortable and friendly hotel. Our room 226 was approx. 10 metres by 5 metres and well equipped in all respects, with a very comfortable bed. It took a little experimentation to make the coffee maker operate but all was well. The staff were very helpful and found Sheryl especially personable and hard working. We used the excellent local bus service - CapMetro - and it served us well - just $2.50 for a day pass.

"Perfect for our Needs!"

5
25/04/2018

Husband and Wife trip. Husband-MotoGP...Wife....Austin proper. Perfect location. Husband utilized Uber or Lyft to racetrack daily. I was able to get to Congress Street, LBJ Library, Capitol, LadyBird Lake, Mt Bonnell, LadyBird Wildflower center and everything in between very easily. The Uber ride to Congress street was in the $5-$6 range and was very easy. In addition we went to Rainey Street several of the evenings. So location is great! After that we found the hotel very comfortable. A nice breakfast in the morning (good for a hotel breakfast!), very nice customer service when needed at desk. Our room was very clean and comfortable. We did not have a chance to use the pool as it was cooler weather, but looked very nice. They have a fun restaurant attached if that is something to know if needed.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing your review. It makes our day when a guest said we were perfect for them, we strive for that every day. Hope you will be back soon!

"Stay away and lookaround"

1
24/04/2018

Very noisy and there are guests who don't respect other guests . Slamming doors yelling and screaming in the halls also not the cleanest. You make complaints and nothing happens . Spent close to $500.00 for 3 Nights and was up all Saturday Night due to the noise and did complain. was offered a $25.00 credit. What a joke. As they knew there was a problem from Saturday night. 3-4 maids and 1 handy man were in the room where the noise was coming from till after 6 PM

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your feedback. I am terribly sorry for the problems you encountered during your stay, and that they were not resolved by the time you checked out. We are addressing these items as a staff, and will make changes as is indicated. Please contact myself or the Front Office Manager if you would like to discuss further.

"Close To Everything"

4
24/04/2018

I had a great stay at this hotel for my birthday visit to Austin. Amanda at the front desk checked me in when I arrived in the evening. She was very personable and wished me a happy birthday. The hotel has a little bit of an odd configuration, but she gave me a map. There are plenty of signs, but I have no sense of direction so it took a while for me to find my way back and forth from my room on the third floor to the lobby. The included breakfast was good with the menu changing a little every day. My favorite food item was the "do-it-yourself" waffles that were in the shape of the state of Texas. The rooms were clean, although the beds were a little hard for me. I liked that the hotel was centrally located. Everything I GPS'd in Austin was 10-15 minutes away. :-) Not far from the great shops, restaurants, and murals on South Congress. Would recommend.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing your review. Our location in Austin is one of our best amenities and I am glad it worked so well for you. We are dedicated to providing our guests exceptional experiences, including wishing you 'Happy Birthday'! Hope you are back soon.

"Very nice hotel"

4
18/04/2018

This hotel was conveniently located in the south section of Austin. The staff was very friendly and accommodating. The room was comfortable and clean. The pillows were excellent. The bed was great. Good selection of tv. The room has a smell of cleaning products but not overwhelming. For the price and parking, I would stay there again. There it's a charging station available for $2.00 an hour.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying. We are happy that you were happy, and that you will be back as quick as you can! See you soon?

"Excellent Hotel!"

5
17/04/2018

We enjoyed a 3 night stay at the Best Western Plus Austin City Hotel. We were warmly greeted by Alec at the front desk who had also noted our desire/request to be placed in a room near the elevator. We were on the 3rd floor and had great access to go out to our vehicle. The room was very clean and nicely appointed with coffee, tea, two very comfortable queen beds, a refrigerator and microwave. The toiletries in the room were organic Paya brand shampoo, conditioner, soap and lotion! It is rare to see organic soap, hair and lotion products in a hotel! They did not disappoint! The hotel serves up a free breakfast, with lots of options (including bacon everyday) of foods and drinks! In the afternoons, from 5-6 pm, they offer free appetizers! One of the afternoons we enjoyed some great chips, salsa, queso, and spicy egg roll filled with yumminess! Alec also was helpful in bringing to our room a requested shower cap (our room was quite a jaunt from the lobby) which was greatly appreciated! They also have an outdoor pool which we enjoyed, with nice shade trees, umbrellas, towels, and tables. It made for a great place to enjoy some sunshine and is tucked inside the walls of the hotel so it is a relatively quiet space too! Overall I would definitely recommend this hotel!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and sharing your thorough review. Our staff is dedicated to being helpful and welcoming; we want you to be happy! That you recommend us makes our day. Please come back soon and often!

"Awesome"

5
16/04/2018

Great service at the front desk, cute and quiet room, giant outdoor hot tub with changing colors was the best! Great location, close to the downtown area, and the river. It was an excellent place to stay.

"Good, Clean and reasonably priced Hotel in Austin, TX"

5
09/04/2018

Stayed at this Best Western for three nights when attending a Wedding. Nice clean, specious room, friendly staff. Breakfast and Restaurant on site plus the pool and Bar. Twenty minutes from the airport and 15 minutes from downtown.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. We are all dedicated to keeping you happy and comfortable, we want to be your home in Austin. Please come back soon!

"Great location for the city or the airport; good breakfast even for gluten free"

4
09/04/2018

This place is right on a freeway exit and is convenient to accessing the city or getting to the airport (that exit is just one more exit away). We had a very early morning flight and appreciated how quickly we got to the airport. Our room had a king bed, comfy chair, desk chair, pull-out table, fridge and microwave. We were on the freeway side of the building but the room was still quiet. The free breakfast had scrambled eggs, hard boiled eggs, sausage, yogurt with toppings, make-your-own waffles, cereal and all the usual breads, muffins and such. I'm gluten free and had no problem finding enough to eat.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your review. Our location is very convenient and one of our best amenities. We appreciate your feedback about your quiet room and breakfast. Sounds like we were a good fit for you and we hope you will staying again soon!

"Clean, congenial and convenient. A special shout out to Larry at the front desk!"

5
07/04/2018

My son and I stayed here for two nights while doing a college visit at UT. Every hotel in downtown Austin was exorbitantly expensive and so I thought I'd take a chance on this property which is still only two miles from the university and $100-400 cheaper per night with free wifi and parking. I'm so glad I did. It's immaculately clean and the rooms were very comfortable and well appointed with nice towels in the bathroom and quality bedding. I'm a light sleeper so I had requested a quiet room when I booked online and was placed just a few doors from a clicking outside exit door so I asked if I could be moved. Larry at the front desk could not have been more helpful and accommodating and swiftly arranged for me to move to a much quieter room. He even checked in with me after I moved rooms to make sure I was happy with my new location. I was so impressed by the hotel and especially Larry's customer service that I booked a reservation for a stay in June and at my request, Larry arranged for me to stay in the same room. Best Western Management, give that man a raise because his customer service tops what I've gotten at the Ritz, St. Regis, and Mandarin Oriental! The free hot breakfast was better and more expansive than any I've had a Hampton Inn or comparable hotel. The various dishes were hot, fresh, and plentiful. My teenaged son was impressed by the spread of waffles, pancakes, eggs, bacon, sausage, cereal, fresh fruit, pastries, bagels and yogurt. All in all, our stay at the BW Plus Austin City Hotel was a very pleasant surprise.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us, and taking a chance on us. We are especially happy we did not disappoint; I think you could tell that we are all dedicated to keeping you comfortable, well-rested, and welcome: that's why we are here. So glad you will be back in June, and if your son selects UT, know this is your home while he is there. See you soon!

"Nice Stay"

4
04/04/2018

My wife & I stayed here several nights. We had a King Bed room on the ground floor as we requested. Overall no issues with the room. Bed was good, the room was clean. Shower OK. All of the hotel staff were very nice. The outdoor pool area was very nice. My wife and I sat out there in the evening had the whole area to our selves. The sound of the water & chipping & squawking of the birds almost made us fell that we were sitting in the tropics. Very enjoyable. The breakfasts were very good as compared to most other hotel breakfasts. The hotel is located not too far from downtown. A very easy drive down South Congress Ave which takes you through south Austin neighborhood which is interesting in itself. We would stay here again if we are in the area.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review. That you will stay again says so much to us, and we appreciate it more than you know. We hope that you are back soon and stay often!

"Best value in Austin!"

5
04/04/2018

Passing through busy Austin for only one night and found this affordable and convenient gem. Not the usual cookie-cutter chain motel. Nicely landscaped and appointed. Convenient on and off Hwy 35 for ease in getting to and leaving Austin with its unbelievably intense traffic flow. Very clean and comfortable common spaces and accommodations. Appreciated the free apples, ice water, coffee and morning paper in the lobby. Also the real glasses and coffee mugs in the room. No plastic! Lovely and restful courtyard around the pool and hot-tub. A bit of a maze to find and get back and forth to our room but good signage helped. Loved the fact that the free breakfast was in the attached restaurant with many more options for the discriminating eater than anticipated for the price. Real food (not pre-packaged sweet treats) that was well-presented despite being a buffet. Only issue was the one person staffing the desk for AM check-out who seemed stressed and curt, thus slightly less than friendly or helpful.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for discovering us and sharing your experience, you must come back and spend more than one night! We love not being a cookie cutter hotel, glad that you appreciated it too! So sorry your departure was not very pleasant, and thank you for the feedback. Hope you are back soon.

"On our Way to Canada from Texas"

5
03/04/2018

The hotel is close to the I35 freeway. It is a short cab ride or drive to downtown. The hotel and rooms were tidy. Everything worked properly in the hotel. The breakfast was adequate and allowed us to get on our way quickly in the morning. We have stayed here before and will stay here again.

"Urban Music Festival"

5
02/04/2018

Good, clean hotel that's close to Auditorium Shores. Very clean and quite. Breakfast is good but nothing special. Band on Saturday night but depends on genre if you like it or not. Convenient and easy to access from the Highway. Good spot to stay in South Austin.

"Great Hotel and Staff! Hospitality at its Best!"

5
01/04/2018

BW Plus is conveniently located to several areas. The rooms were clean and comfortable. Professional and friendly front desk staff and housekeeping staff that will do anything to ensure your stay is comfortable and hospitable. Breakfast in the hotel is outstanding and if you eat at the restaurant for any meals the staff is great! I highly recommend this hotel for your stay in Austin!!!

"Clean, modern and centrally located"

5
27/03/2018

Came here for a few days on vacation. The place is centrally located in a residential area, 10 minute walk from So Congress, and 10 minute taxi to downtown. The place was recently renovated and very modern and clean. The pool is clean and there's a hot tub too. Plenty of parking. The free breakfast was more than just muffins and juice. There were hard boiled eggs, tortilla, beans, hash browns, etc. Great value!

"Highly recommend this hotel"

5
25/03/2018

I was so impressed with this hotel!!! We got such a great deal directly on the BW website. Breakfast was very nice and included in the price, and offered extras like Almond Milk, toppings for the Granola, and fruit and healthy cookies, in addition to hot food and the usual breads/pastries/etc. The hotel had a laundry room, pool and a very nice fitness room, though we didn't use any of them. There is construction around the hotel and it is right by a Starbucks, Dennys, 7-11, gas station, and the highway. We were able to quickly get on the highway to go anywhere we wanted and also easily take Congress and the inner streets, which was our preference. We were 10-15 min away from anywhere we wanted to go (other that the UT and LBJ library, which was about 30 min away), including 15 min from the airport. The staff was very helpful, the hotel was very clean and looked newly renovated to me, and had free parking. I would highly recommend this hotel as I got everything I wanted for a great price. You will definitely need a car, but would anywhere in Austin really!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your thorough review! We are so pleased we met and exceeded your expectations. The entire staff is here for you and to make you feel like family. Hope you will be back soon and often!

"Best Little Hotel In Austin"

5
23/03/2018

Great rooms, very clean and extremely comfortable, professional staff and excellent breakfast...If you visit Austin for any reason, this hotel offers everything at a great rate! At this hotel you don't have to worry about anything except enjoying your reason for being in this beautiful city...THANKS!!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review. We appreciate your feedback, and hope you will be returning very soon. We want to be your Austin home!

"Charged my card without explaining anything"

1
23/03/2018

I booked this hotel and gave them my card details, but they replied that my card is invalid and that my booking will be cancelled. However they still charged my card for the full price! Continuous attempts to contact them were not successful...

"Great hotel during SXSW"

5
19/03/2018

Perfect distance from the insanity at SXSW. Cheap ride-shares to downtown and east side. Hotel was accommodating, staff friendly and respectful. They offered me bottled water and gave me more each time I asked. Hotel was recently remodeled; it's tasteful and functional.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying with us and sharing your review. Our location is our best amenity. Our staff is here for you; hope we see you next SXSW! But of course come back sooner than that!

"Good location "

4
13/03/2018

Room was clean and comfortable. Breakfast was good, price was reasonable and location was close to where we wanted to be. Great to have a restaurant and bar connected. Staff was friendly and helpful Would stay here again

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for sharing your review. We love being here for you and hope you will be back soon and often!

"Nope, nope and nope"

3
12/03/2018

We stayed in a King Suite room. When we walked into the room the first thing we noticed was the NASTY smell, secondly the stains on the couch which was to be my son's bed. We were moved to a new room.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us. I apologize for the inconvenience caused you, and I am sorry the first room was unacceptable. I am happy we were able to move your room, and glad everything was good from then on. We value our guest's feedback always, hope you will consider returning in the future.

"Nice hotel, be careful about your room selection here"

4
12/03/2018

This hotel was nice for the sxsw conference. The cost was more reasonable than anything else in town during that conference. Breakfast was good, varied, and I enjoyed it. I would like to encourage them to serve breakfast for another half hour, particularly on the weekends, as it was tough to get ready by 9 to get breakfast in by 9:30 on sat/sun. The hot tub was really nice, we were there 4 nights and enjoyed the hot tub each night. It could have been hotter, but more importantly, the jets didn't work in any substantial way. The property itself has been well renovated. The room was small but lovely and definitely sufficient for my daughter and myself for the time we were there. The rate for government employees was really helpful. The vending was FAR away, there was supposed to be vending near our room on the 3rd floor, according to their own guest guide, but it wasn't there, just ice. The lay out of this hotel makes it kind of weird to be honest. I asked for a room near the hot tubs, but they didn't have anything. I didn't like that our room was "outside" we had to go outside three times in order to get to our room in and out and using our key several times to get to the room. Ask them for something near the lobby, that will also be reasonably close to the hot tub, or ask for something near both. The hotel like many Best Westerns rambles all around, so it takes a while to get anywhere, and I heard other guests complaining and joking about that. Also it's a little hard to get into the place, so ubers had a bit of a hard time. Nevertheless, given the price for sxsw week and the available breakfast, lovely lobby, gracious staff, it was a good stay.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us and for your thorough review. Now that you have been here and are familiar with the hotel I would encourage you to contact us directly for your return stay. Our staff is always pleased to help our guests reserve the room that best meets their needs, just come back before next March! As an FYI the hotel daily provides the breakfast for our guests in our restaurant space. Our resident restaurant, Opal Divines, has a weekend brunch Saturdays and Sundays, beginning at 10 am: an alternative for you to consider:)

"Nice"

4
09/03/2018

Nice rooms, although, we couldn't open our drapes because we faced the sidewalk. Location next to 35 very good, the free internet was great, great beds, nice breakfast except for the coffe and the coffee machine....dribbles hot water. The staff was very polite and friendly.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying with us and sharing your review. Glad our location was convenient for your activities. Thanks for the information about the coffee machine; we will look into that immediately. Hope you are back very soon!

"Awesome breakfast!"

5
05/03/2018

Very friendly and helpful staff. We got there late and only stayed one night and left by 7:00a.m. so didn't get to experience the bar/grill attached the hotel at night but the breakfast was wonderful. Hot buffet with eggs, bacon, waffles and all the normal quick foods.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying, if only for one night. Please come back and stay longer so you can relax by the pool and have a meal at Opal Divines! Hope to see you soon!

"Nice, would stay again!"

4
27/02/2018

I stayed here with my daughter for one night this past weekend. We had to drive into Austin for an event and needed an overnight stay before our drive back. Everything was very nice and we would stay here again. The girl at the counter was very friendly and helpful at check-in. Our room was fine. Breakfast was outstanding. The only reason for 4 stars instead of 5 was that this hotel is located right on the highway, and I could hear highway noise very clearly all night long which made it very difficult to go to sleep. Overall I am happy with my stay and if we need to return to the area, we would consider staying again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review. I am sorry the highway noise was a negative; be sure to request a room on the courtyard side of the hotel next time you are here. We would be very pleased if you stay again!

"Clean and friendly"

5
26/02/2018

The room was clean and the staff was super friendly. The staff gave excellent recommendations for things to do and places to eat. They called our room shortly after we checked in to make sure our room was to our liking. The pool area was nice as well. This location is right outside of the city, but is a short ride to any place you would like to go. It is also conveniently located next door to gas station. I would recommend this hotel and would stay here again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying, and sharing your review. We are so pleased that we were such a positive experience, and that you would stay again is music to our ears. We want to be your home when you are in Austin. Hope to see you soon!

"Wonderful Hotel"

5
24/02/2018

This is a great Best Western Hotel. We could walk to South Congress Avenue from here and it was very close to downtown. The breakfast was wonderful and they had different items each day. Since breakfast is in the attached restaurant there was always plenty of seating. The coffee machine in the lobby made fantastic Mexican hot chocolate. Staff was very friendly. Opal Divine's attached restaurant was a great place to get a bite to eat. The pool area was very attractive, but it was too cold to use. I would definitely stay here again if ever in Austin. Oh, get tickets for Esther's Follies!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience. So glad you appreciate the numerous iconic Austin attractions and our proximity to them, Esther's Follies is just a fun experience! Please come back when the weather is warmer and you can enjoy our pool and hot tub. Everything will be blooming very soon.

"Enjoyable stay"

4
23/02/2018

At first glance the hotel looks a little dated, but Larry at the desk was super welcoming and friendly, and our room was small but spotlessly clean. The top bedcover falls apart because it is a blanket between 2 sheets. I love the cleanliness of that, but if you are sharing the bed with a restless sleeper it can get messy. We ate at the attached restaurant, Opal Divines, which was super convenient and a nice experience. We would stay there again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for sharing your experience. It is most rewarding for us that you will stay again, that's the best feedback always! Hope to see you soon!

"More motel than hotel"

2
22/02/2018

Definitely not impressed with our stay. The lodging's address is actually the freeway off-ramp. That explains a lot, because the traffic noise is very loud all night long. Also, the entrance to our room was outside—a remnant of the original version of the motel, which added to the noise. Unfortunately, we had a medical emergency the second night, and due to the dated design of the building, the medics couldn't get the gurney to our room, because of the narrow twists and turns. Lastly, the service was subpar. We got back to our room at close to 5 PM the second night, and our room hadn't been cleaned. We left at 6:15 PM, and the maids were cleaning the rooms next to ours. They saw us leave, but they still didn't clean our room. I definitely would not recommend this place to anyone.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. Please accept my apologies for any inconvenience caused you during your stay; I hope the medical emergency was quickly resolved. Two thirds of our guest rooms have interior entrances, and we are always happy to relocate a guest/change room type when feasible. We would be pleased to have you give us another opportunity to exceed your expectations!

"Great restaurant and amenities"

5
10/02/2018

Great hotel at a fair price. Opal Divine restaurant was really amazing. Free breakfast was one of the best I've had and was consistently good throughout my stay. Staff went out of their way to make sure everything was satisfactory. I loved the keurig in the room- coffee was much better than other hotel cafes machines I've used.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. Glad you enjoyed Opal Divines and breakfast. Next time the desk can share a list of close by restaurants if you want to venture out. In either case, please make us your home when you are in Austin.

"Ok for a BW"

3
09/02/2018

Stayed here one night in town for business. It is an ok BW. Kind of out of the way and not much around. Bar/Pub attached was ok. Good selection of beer and whisky. Nice appetizer snacks in the obby in evening. Breakfast was good. Room clean, bed was ehhh. Shower kind of week but warm. A maze to find your way around and get to your room

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. Sorry we did not wow you, and hope you would give us a second chance. We appreciate your feedback and are always motivated to improve our experience. Hope to see you again.

"Simply Amazing "

5
08/02/2018

So as I have mentioned before I travel for a living as a building inspector all throughout the US. Usually I'm a Hilton kind of guy..... I gave Best Western a chance and boy did the blew my mind. The service is at a 5 star level. The house keeping is flawless, the hospitality is at a category of their own. I stay at an average of three hotels a week throughout the US and Vest Western sure raised the bar of expectations. The sales manager Leah was very professional but so human and not robot Like to attend my requests. I highly recommend this hotel for business or pleasure. Give them a try and I guarantee you won't regret it. Great job guys. I'll make sure you guys are at the top of my list for all my stays.

"Great location and staff"

5
05/02/2018

The hotel is beautifully renovated along with a caring and helpful staff. This location is a GREAT value for the price with quick access to anywhere you could want to go. We would definitely stay here again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying; we are so happy that you had such a good experience. That you would stay again is the highest of praise, and we appreciate it. Hope you are back soon and often!

"Friendly"

5
01/02/2018

Austin City Hotel was clean, bed was great and everyone from house cleaning to front desk was friendly and helpful. Breakfast was great...much better than most hotels......talking to you Holiday Inn and others

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review. Your enthusiasm is much appreciated! We are always looking to improve and welcome our guests' suggestions. We are here for you! Hope you are back very soon!

"Two rooms two bathrooms "

5
11/01/2018

Very nice hotel, Friendly staff, and the first time we have had two full bathrooms in our room. Traveling with family and they were very happy to assist with any extra requests! Great breakfast which is included and the queso in the bar is the best we have ever had.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your review! So glad we were such a good fit for you and your family; hopefully this means we have become your "home" when you are in Austin. See you soon?

"Awesome place... I loved it..."

5
06/01/2018

All the amenities...awesome staff, and just an overall cool place... Great restaurant attached...couldn't ask for more. The motel looked more like an eclectic Austin apartment than a motel....Would choose again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying, and for your enthusiastic comments. Being an older property, and not a box, we try to be that eclectic hotel, so glad you liked it. Please let us be your home when you are in Austin. See you soon?

"I love this hotel!"

5
06/01/2018

There is so much to love at this hotel! First, it's beautifully updated and looks great. Second, the rooms are very clean and comfortable! They even have kurigs in the room. The staff has been so professional and helpful. The breakfast is great, includes pancakes, waffles etc. The best part is there is free parking. I would stay here anytime I came to Austin!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for your enthusiastic review, and for calling out that our parking is complimentary: a very big amenity for Austin. Please know we do all of this for folks like you. We want to be your go-to hotel in Austin, we want you to be part of our family. Come back soon!

"Great Hotel"

5
03/01/2018

one of the best Best Westerns I have stayed at, and Amanda at the front desk was awesome. The rooms were large and very clean, we had a separate bedroom with it's own bathroom which was very nice. The restaurant on site was very good to eat at too.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying with us! We love being one of the best Best Westerns! Thank you for your loyalty to the brand, and we hope we are now your Austin home. Thank you for your kind words about Amanda, she appreciates you. Hope to see you soon!

"Very nice hotel"

4
02/01/2018

Great location off the IH 35 , rooms cleans and up to date, comfy bed and pillow, good price especially for New Years weekend. Continental breakfast which was so convenient and very nice staff! I wish it was warmer weather to use the pool and wanted to work out but time ran out! I would go back again same location for sure

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying. Please do come back when the weather is warmer to enjoy our pool and hot tub. Come spring everything will be blooming and beautiful! Hope to see you soon!

"Outstanding value"

5
02/01/2018

We were very impressed with the professionalism of the staff,the quality of the room and services, and the ease of access to Austin. The staff went above and beyond and the room was well kept and furnished. Outstanding value!

"Nice rooms, good location, great breakfast"

4
02/01/2018

We stayed 2 nights, we had a small plumbing problem but it was immediately fixed. The staff were friendly and the hot breakfast was nice. The hotel was in a convenient location. Overall a good experience.

"Great stay!"

5
27/12/2017

Hotel provided great value: nice room, awesome breakfast, fitness center, good location, helpful and friendly staff. Would recommend. Hotel appears to be older on the outside, but inside is modern and clean.

"Clean rooms, nice breakfast, great place to stay"

5
22/12/2017

This hotel was in right location for us to visit family for Christmas. Very clean and updated and the price was perfect. Dog friendly so our whole family could come. We will definitely stay here next trip down.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying with us, and sharing your review. So glad we met/exceeded your expectations; we want to be your Austin home whenever you are here. Hope to see back very soon!

"Our GO TO hotel in Austin!!! "

5
21/12/2017

We stay here every time we visit our son in ATX! We wouldn't think of staying anywhere else. Great beds and pillows, perfect location!!! Breakfast is good, and the bar is a blast!! Parking has always been secure!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you SO MUCH for letting us be your home in Austin. We love our regular guests most of all, and we are so happy you are part of our family. Hope we see you often in 2018!

"Quality, budget hotel"

4
19/12/2017

Nice location right off of 35, but not a walkable neighborhood. Not bad if you want to be close to South Congress and Downtown but don't want to pay downtown prices, plus there is no charge for parking. The hotel was basic, but clean with a surprisingly comfortable bed.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review. I do want to clarify that there is a very nice residential neighborhood immediately behind the hotel that leads to South Congress, but half way there is a green belt with walking trails. Do give it a try next time you are here.

"Very nice hotel close to everything at great price"

5
18/12/2017

We stayed here 3 nights in December 2017. The hotel has a beautiful lobby and a large parking lot that makes it convenient to bring your luggage in. It is close to the major downtown sites in Austin for a much more reasonable price. The breakfast buffet has a wide variety of items including healthy and hearty choices for all types of eaters. There is a bar with lots of good beers and decent enough sandwiches/salads on the premises. All a very nice stay. I highly recommend this place.

"great hotel"

5
13/12/2017

nice little hotel - good breakfast, good restaurant attached to the hotel. great space for events or just a quiet evening not too far from the city. it's right on the highway, but you can't hear it from the room.

"Service is Good"

3
10/12/2017

The hotel staff was wonderful. The restaurant service (not connected with the hotel) was poor and hey got our order wrong. Food was just ok. The rooms are very small. We stayed on the first floor. BIG mistake! There were parties going on either side of us til 2 in the am because they were close to the conference rooms and the bar. Nice that they allowed pets because we have a dog.

"Simple Elegance"

5
05/12/2017

I was just in Austin for a quick one day business trip and I could not have chosen a better place. The lobby is simply beautiful and the staff was very friendly. My room was very elegant for the price range, clean and very well lit with several LED lamps. I was really surprised by the breakfast. Scrambled eggs, bacon with tortillas, refried beans, cheese and other fixings to make a great breakfast burrito. Waffles and a pancake machine! I didn't try that... but it looked interesting. Plus all the regular cereals, breads, juice and coffee. The breakfast was served in the Blue Moon Bar which was connected to the hotel. This provided a large area for eating and even with a large number of people, there is still plenty of room for everyone. Access to downtown and the capitol was easy so the location was great as well. Next time I find myself needing to stay in Austin, I will definitely be returning to the BW Austin City Hotel.

"I will return"

5
04/12/2017

I am satisfied. I plan to stay here again. I have business in this area on a monthly basis, and will probably adopt this hotel as my regular lodging facility. This Best Western is the only one where the staff has read the "special requests" on the reservation, and accommodated the request: THANK YOU for being Professionals, and not the all to common "excuse makers".

"Nice Stay"

4
03/12/2017

This hotel is very nice and our bed was very comfortable. It is fairly quiet even though it is on the interstate. The only objection I had was that it is on the busy interstate and we don't drive in that much traffic in a year's time. But it was close to the center where we needed to go.

"hotel"

5
03/12/2017

arrived very late -after midnight and was greeted by a friendly staff . Was given a bottle water and was escorted in the direction of my room. Great hospitality, thanks. Needed some amendities and was quickly given them in the am

"Austin stay"

5
03/12/2017

I found this hotel was great for the money and close to many attractions. I enjoyed the stay. The front desk personnel was friendly and very helpful. This hotel should be on your list of hotels. The room was great.

"Very Comfortable. Breakfast Disappointing"

4
01/12/2017

The hotel is very large and does have a kind of industrial feel to it. The reception staff were outstanding and dealt efficiently with all inquiries. The room was comfortable and well equipped - really appreciate the fridge and the microwave. To get to the downtown areas you have to walk for about twenty minutes to get to South Congress. This is a pleasant part of town with lots to see and do. From there you can take buses over the river into the downtown area. My wife and I like to walk and use public transport when we are on holiday so none of this was a problem for us but for others really you have to drive. One tip - we had a hire car and drove it to just before South Congress - where there is free parking in a residential area - and then got the bus. Two negatives - breakfast has been reduced by the money men to just a functional experience - no pleasure. Plastic cutlery, paper plates, limited selection - almost felt like the kind of stuff you would get at a children's party. The other thing is smoking. The hotel says it is non smoking but people are still allowed to smoke around the swimming pool and in certain other areas. Given what we know about the damage smoking causes to health and the fact that for non smokers it is really unpleasant to suddenly find yourself breathing in second hand smoke surely the time has come to ban smoking from all areas of the hotel and its grounds - no exceptions.

"Excellent Basic Motel"

5
20/11/2017

Convenient to activities south of the river. Rooms very nice although on the small side. Ample parking. Comfy bed and pillows. In-room Keurig is a plus. Real glassware. Claim to have cleaned the TV remote.

"CONSISTENTLY OUTSTANDING!!!"

5
19/11/2017

Been staying at this hotel for many years and it is consistently outstanding in service and all amenities. Rooms are very comfortable and well maintained. Outstanding staff in all areas of the hotel. Alec and Jose on the front desk are long-time employees that provide upscale service and exemplary customer care, which in today's world of the cookie cutter hotel is a welcome relief for the weary traveler. Convenient close in Austin location with lots of well-lit complimentary off-street parking. Lovely Courtyard tool area with jacuzzi, and well equipped fitness center. Very convenient business center right off the lobby. Very nice restaurant and lounge adjacent that serves very good comfort food and delicious adult beverages that you expect after a long day at work. This is a Texas friendly Austin Hotel that you will return to over and over again. Highly recommended!

"Comfortable stay"

4
19/11/2017

Pleasant staff, clean room and the hotel, safe place to stay. Not ideal location for those without a car but one can still get to downtown on public transport. Free breakfast. Excellent wi-fi and easy to check in for a flight.

"Best Western Austin City"

4
17/11/2017

Beautiful landscaping, hope the construction doesn't ruin it all. Pool and hot tub are beautifully landscaped and very clean. Value was great, with breakfast included. Coffee at breakfast needs some help, too strong or something.

"Nice Hotel Not so nice staff"

2
16/11/2017

Hotel is a little old but rooms are nice. There is a nice little bar and restaurant attached to the hotel the staff in the bar or nice but at time of check out the staff at the front desk was extremely rudestaff. They seem to have a very poor attitude don't know if they were just having a bad day or what but I live out of hotels and have not ever been treated like that.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us, and sharing your experience. Please accept my apologies for the unprofessional treatment you received at check out; I am so sorry and understand your concern. You should not have been treated as you were and we have addressed this issue with the employee and re-training has occurred. You are welcome here always!

"Work and fun!"

5
15/11/2017

This place was clean, very clean, and we'll taken care of. The breakfast was great and hot. The staff was very helpful and friendly. Close enough to downtown to enjoy everything but far enough to not hear all the noise.

"Longhorns game"

5
15/11/2017

Wonderful service , clean and quiet room, breakfast was wonderful and free!! Staff was very friendly and knowledgeable. Booking was easy , upgrade was possible with no trouble. Location was great . Room service was great too .

"First Trip to Austin, TX"

4
14/11/2017

After enjoying a family wedding, we extended our stay in Austin to see more of the city and the Best Western provided the value we were looking for. Close to many of the neighborhoods as well as downtown and the adjacent restaurant/lounge provided more than the usual and a great place to finish the evenings.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for sharing your stay. So glad we were here for you and you had a chance to explore our neighborhood as well as enjoy Opal Divines. Now that you know about us, make us your home when you are in Austin. Hope to see you soon!

"Stay away if you have a physical disability!"

1
12/11/2017

Fair warning for all who use a walker or wheelchair - you need to use ramps to get everywhere because the hotel is in different buildings and levels. You also need to go outside to get to the restaurant and that ramp is a challenge you don't want. Also, the room is too small to move around with your walker or wheelchair and the kicker is that you get charged more because it has a king bed and that's the only kind of bed provided.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. We apologize for any inconvenience caused you during your stay. While our hotel has a big footprint our accessible rooms are the closest to our lobby and on the ground floor. We are all here to be helpful any way we can and would be pleased to help get you to the restaurant: the food is too good to miss! I verified your room rate, and our accessible AAA rate is the same as it is for doubles.

"Stayed a Week"

4
07/11/2017

I wanted to stay in South Austin to be near my son. The location of this hotel is convenient to I-35 and South Congress and 1st streets which host many restaurants and are easy routes to downtown. The hotel room was on the small side, but the bed was very comfortable and the room was super clean. The inner court pool area was aesthetically pleasing. The bar/restaurant was nice and the hotel staff waas helpful and friendly. Thumbs up for this hotel.

"Clean, comfortable, reasonably priced and in a convenient location"

5
06/11/2017

This hotel is about 15 minutes from the University of Texas. All of the hotels that are closer are much more expensive. We have stayed twice while visiting grand kids as UT. It is a very well kept property. We even ate dinner at the restaurant and it was good. Would definitely recommend and stay again.

"family visit"

5
06/11/2017

Looked for a hotel close to my daughter's house and found this one to be easily accessible. Even though it's on the interstate, we stay in a room on the backside and didn't hear a thing! Bed was comfortable, shower was great and room was very dark at night just the way we like it. We are from a rural area so staying in the city with lights and noise is usually a problem but not here. Check-in staff was great!

"Great value!"

5
05/11/2017

This is one of the better BW hotels I've stayed in. It was a new modern hotel and it looked and smelled like it. I think they're using some sort of aromatherapy throughout the hotel. Even though it was modern looking it had a cedary, woodsy smell. I liked it. The room was a bit small but comfortable for two adults and 2 18 year olds. The breakfast was fantastic. Great variety, great quality. Loved the yogurt bar and fresh fruit.

"Good choice for lodging"

5
05/11/2017

Clean and well-maintained hotel. Comfortable beds. Very convenient for travel to Downtown Austin, South Congress and the highway. Parking easy, free and plentiful. Adjacent to a lovely neighborhood, stores and coffee. Great breakfast Friendly staff.

"Great"

5
31/10/2017

Great place to stay. The front desk staff is amazing and very attentive. They have a great rate and are in a perfect location. I would recommend this location to anyone looking to stay in Austin, Tx. Any attractions you want to attend are close enough to take LYFT or a taxi and it doesn't cost an arm and leg to get there. Again this place is wonderful and it is the only place I will stay while in Austin, Tx.

"Austin Ironman"

4
31/10/2017

Good value and breakfast is included. The problem with this particular hotel is the lack of insulation between floors. You can hear the people above your room walking and if there are kids there then jumping Hard getting a good nights sleep

"Great place to stay"

5
31/10/2017

The hotel was clean and everything was in working order from the room amenities to the pool & hot tub. The desk people were helpful and knowledgeable. The breakfast buffet was good and plentiful. The bar & grill where the breakfast was held was really great!! The food & service very good and the servers really know their beverages.

"Wedding "

4
30/10/2017

Just stayed 4 nights at this Best Western. Very nice hotel. Staff friendly and helpful. Breakfast was very good. The only problem was the area where breakfast was very congested and small. Very clean and beds were comfortable. Close to SoCo area and downtown

"Good Job"

5
30/10/2017

Wish I could have stayed longer. I would for sure stay here again. I liked the appearance. Wasn't too far away from downtown. Quiet. Clean. And it was nice that there was a bar and grill attached. Wish I woke up early enough to try that breakfast :)

"Great Place to stay"

5
26/10/2017

My husband and I stayed here 3 days in October while visiting Austin. The room had a king bed with a comfortable mattress and lots of pillows. The room and bathroom were very clean. Their free breakfast was a full breakfast with bacon, eggs, hash browns, hambisquits, and much more. There is a restaurant attached that is not owned by the hotel. The sandwiches and margaritas were great. It's close to everything and doesn't cost an arm and a leg. We highly recommend it.

"Nice, Clean Hotel"

5
25/10/2017

It's an older hotel, but it's clean and the rooms are nice and comfortable. It's right next to I35 so the location is great. Parking is free and convenient in their large lot. The hotel staff were friendly. I would stay again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience. Location is one of our best amenities: so close and not too far out. That you will stay again is music to our ears, and fuels us to strive. We are looking forward to your return!

"Comfortable and clean"

4
24/10/2017

We had a pleasant stay at Best Western. It was close to downtown Austin about a 10min drive where we spent most of our trip. The staff were friendly and the hotel rooms were very clean. Would stay here again!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us and sharing your review. So glad we were convenient to your downtown activities. That you will stay again is music to our ears, we will be happy to see you next time!

"1 night stay..."

4
22/10/2017

This was our first night before starting our road trip. Front desk staff were friendly and helpful, the room was drive up which I wasn't too sure about at first but it ended up making the packing of the car easier for the road trip. The room was clean, the bathroom could use a better venting system, it gets soaking wet from floor to ceiling from the shower steam. We didn't get to use the pool but we walked through and it was a really great area. The best part was the hot complimentary breakfast in the morning which included pancakes, waffles, eggs, fruit, yogurt plus more.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your review. We appreciate your feedback about the shower and will look into it immediately. So happy our staff was attentive and helpful and that you enjoyed breakfast. Come back soon!

"Fun hotel for groups"

4
18/10/2017

This is a great hotel for groups. We were there for a wedding and there was lots of places to gather as a group. The layout is funky, you needed your room key to access from hallway to hallway. Pool area is nice and is kept clean. Pool itself could be a little cleaner. This hotel is close to S. Congress St and other fun places to visit in Austin!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your review. So glad you all found our hotel a fit for your event and we were convenient to your activities. We appreciate the feedback about the pool, and will be more attentive. We hope you are able to come back and consider us your home when you are in Austin.

"Average hotel with good location"

3
17/10/2017

This hotel needs a little updating. The fan in the bathroom didn't work sufficiently and the steam from the shower would never escape unless we opened the door. The halls were smelly and warm. The breakfast included was very plentiful and good. The waitress kept all area in the breakfast cleaned and filled.

"Wonderful and Inexpensive "

5
16/10/2017

We needed a place to stay close to St. David's South Hospital in Austin. The hotel has been updated and is very clean. Staff was very polite and knowledgeable and offered directions to several restaurants while we were there. Room was exceptionally clean and free from odors. Only drawback is the constant road construction going on in Austin and in front of the hotel. But, that doesn't detract from the hotel once you get in. Attached restaurant is a lot of fun and serves the breakfast that is included with the stay.

"Great Value"

4
14/10/2017

I've now stayed at this hotel on two different occasions. Very satisfied and will stay again when my travels take me to Austin. Less than half the cost of the hotels downtown. Great breakfast, fast internet service as well.

"Interesting layout, good location, reasonable rates"

4
14/10/2017

This hotel has a unique feel, and has lots of steps and some rooms are in a hallway but others open to the outside. So make sure and find out where the ramps and elevators are if you have a lot of luggage. My room opened up to the outside which I didn't like but it faced the pool area not the parking lot so it felt safe. The pool area is very nice, there is a waterwall and some lansdscaping, very pretty. The breakfast is adequate much like you would expect and there is an onsite restaurant and bar which is very convenient. The decor in the rooms and in the lobby is very attractive. I had a lot of mosquitoes in my room which was rather annoying but overall this was a good value.

"Very pleasant staff and lovely clean hotel"

5
11/10/2017

Our hotel room was very clean and fresh. It was quiet too, which we appreciated. I felt very safe here. Any problems were immediately attended to....even my not knowing how to work the Kuerig Coffee Maker!

"Great ACL Hotel"

5
10/10/2017

This is a wonderful place to stay if you're a festival goer. It's about 3 miles away and close to the highway. Close to South Congress as well if you like a cup of Jo's Coffee. I would definitely come back to this location.

"Lovely stay"

5
09/10/2017

Awesome Best Western. Nice rooms and awesome pool. Breakfast and restaurant was off the charts for quality. Highly recommend this place to anyone. Room was very quiet. Bed was comfortable. Internet was great.

"Trip to Austin"

3
09/10/2017

The hotel wa Nice,a nd the room clean but breakfast was not good, not even Close, specially since there was only cheerios as gluten free options and for us that is a big problem since we have Family members that are gluten intolerant

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your review. So sorry our breakfast was not satisfactory. We do offer a variety of meats, eggs, fruit and yogurt on our buffet and we are always open to suggestion as to what else we might offer. We will look to expand our offerings.

"Nice design calm atmosphere"

4
09/10/2017

Location: next (south) is Road I-35. To the east is nice & quite neighborhood 3 floors, Nice design. Separate entrance directly to the elevator. laundry and vending machine. Good WiFi all over the place. The room (350). I like the design of both the room and the bathroom. refrigerator, microwave, coffee machine. no safe. Local A/C. Big chest. Armchair with place to the foot. writing desk + chair. Balcony. Breakfast a little more than the standard.

"Clean and Friendly"

5
05/10/2017

We arrived when Austin was in the middle of ending their drought...we were soaked for days! The hosts greeted us warmly. The hotel room was warm, dry and clean. I wasn't too fond of the deodorizer they used (too perfumy) The pool looked well maintained, but was raining and had cooled so we didn't partake. Because of the rain, we did have many mosquitoes in our room (no fault of the hotel, though). The bed and pillows were comfortable. The complimentary breakfast was good.

"Best place ever"

5
04/10/2017

Great staff, facilities very nice, breakfast was awesome. We left a light on in our car, they tracked us down and called us so we could turn it off and not have a dead battery in the am. Great service.

"Quick Austin Visit"

4
02/10/2017

We frequent Austin to paddle down the Colorado and visit The University of Texas (hook 'me). We have never stayed in this hotel and although the rooms are small, they are quite clean. The breakfast buffet that is held in the restaurant is good and refilled often. I would have given this hotel 5 stars if not for the evening clerk. My husband and teenage son went to get something from our truck after 9 pm. They did not know that the side doors that lead to our rooms are locked after 9 pm. They went to the lobby to get buzzed in by the front desk clerk who my husband noted to be very annoyed at their presence. Both my husband and son are very polite and did not say anything about the inconvenience of having to walk to he lobby nor needing to be buzzed in. They were, in fact, even grateful for the security measure and did not understand the annoyance that came from this clerk.

"Well-loved motel"

5
02/10/2017

It appears that the owners/managers invest in the property because it is well-maintained. Lovely landscaping. Good signage for a confusing layout. Rooms were spotless. Mattresses, pillows, linens were in good condition. Lovely pool area stocked with towels. Front desk staff was friendly and prompt to handle requests.

"Amazing Stay"

5
30/09/2017

My wife and i were in Austin for a business meeting and from the moment i walked in this establishment blew my socks off. Grounds, staff, amenities, & location were great. I will definitely return to this hotel the next time i am in Austin.

"Great hotel!"

5
28/09/2017

The property is clean, updated and has exceptionally friendly staff & Management. Loved the breakfast and the bar & grill are a great amenity for guests. Rooms are comfortable and tastefully updated with all the extras you could want. An overall perfect place to stay!

"Clean, modern, safe"

5
28/09/2017

This hotel is so convenient to downtown Austin while being reasonably priced. It has gone above and beyond to make customers feel safe and comfortable. I had a pool view room which was quiet even though it's located right off the interstate. Plenty of FREE parking.

"Awesome place to stay!"

5
27/09/2017

Staff was very helpful! Place is super clean! Had to ship equipment to the hotel & Debbie & the front desk staff were very helpful with all the details. Constantly saw staff cleaning the whole time, even mopping the outdoor breezeway. Would definitely stay here again. Good breakfast variety!

"Good hotel for the money"

4
27/09/2017

Great quality for your money! Recently lost their manager and it shows with their staff. Staff is not as customer friendly or customer oriented! However, the property is clean if you can look past some of the rudeness!

"Great place to stay"

4
26/09/2017

Friendly, informative welcome to a clean and interesting place to stay. While it is extremely convenient to the highway, the highway noise was pretty loud, but there was construction going on--not the hotels fault. The pool area is AMAZING!! Nice restaurant/bar for a meal or drinks. THE BEST HOTEL BED we have ever slept on!!

"Kids loved the deep pool"

4
21/09/2017

We stayed for one night, and it was one of the better hotels we had on our 12 day tour of Texas. It is an older hotel, but has been refurbished quite nicely. It is very large also, so plan on a little bit of a walk to get to the lobby and restaurant area if you're on the opposite side of the building. The pool was very large and actually is 8 feet deep, not many hotels have anything deeper than 5' so this was a welcome change. There is a large shallow splash area for the toddlers too. There is also a big hot tub, but since it was over 100 degrees when we stayed we didn't even consider going in. It did look nice though. Rooms were decent sized and the bathroom was adequate. Breakfast in the morning was very expansive and had lots of options.

"Very glad we stayed here"

5
10/09/2017

We were initially staying elsewhere but checked out after one night due to a poor location and dirty hotel. We couldn't have been happier with the Best Western. The breakfast was larger than we expected and quite good. Rooms were very clean, and people at the front desk were very helpful. The pool is nice, and the exercise room was also decent. Parking was very easy. Traffic is terrible everywhere in Austin, but we thought the location was great.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thanks so much for staying and for your thumbs up to our location; it has always been a positive feature for us. Glad we were here for you after your disappointing experience elsewhere. We are dedicated to providing an exceptional stay, we want to be your home in Austin whenever you are here. Hope to see you again very soon!

"Not a good start "

3
09/09/2017

The front desk clerk when I checked in Joyce if I am not wrong, did not seem to know how check guest inn. The process for check in took forever, guy next him seems to not ready to help her at all. So after that frustration, room that giving us not able to located. As per direction there were no rooms. Rooms were good.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and for sharing your experience. I apologize for the difficulty you encountered at check in. We appreciate so much our guests' patience when new employees are in training. Glad you were pleased with your room; hope you give us a second chance!

"Excellent hotel"

5
01/09/2017

Stayed here for one night, with no problems. Large free carpark, clean room and comfy bed. The kids loved the pool, the breakfast was huge with plenty of options. The free drinks machine in the reception area makes very nice coffee. All the staff we met were friendly. I'd stay here again if in the area.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Our pool is always lovely this time of year, glad your kids had fun. That you would stay again is music to our ears and we hope you are able to return soon.

"Enjoyable stay"

5
28/08/2017

A really lovely hotel. Plenty of parking and a nice outdoor pool which is framed by the hotel rooms. The lobby area has some very nice seating with a tv and relaxing chairs and sofas, you can get free hot drinks at the machine or water from the front of the reception desk. Theres also a little bank of computers near the door. Reception staff were helpful and gave us maps to locations we asked about and suggested the great Longhorns steakhouse for a good place to eat. Theres a Dennys just across the road, very handy. Breakfast, which we only made it to once was simple but nice. Our room was very clean, nicely decorated and we had comfy double beds. In the room is the sink, hairdryer and mirror with the bathroom next door to it, really good layout so you can both get ready easily without having to wait for someone to come out of the bathroom so you can make up or dry your hair. There was plenty of room for our clothes and a nice big tv at the end of the beds. With did have an issue with our toilet handle going slack so it wouldn't flush in room 107, also the shower was leaking all round the wall fitting. We rang reception and someone fixed the toilet while we were out for the day. Safes are at reception and we made use of them every day for money and medications. Couldn't fault this hotel although we were disappointed the bar/club had closed down not long before we arrived. I would recommend this hotel and it was a good price against others I'd looked at. The location is fine and you can easily get anywhere from here unless you want to be in the dead center of the action where all the bars are.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for your thorough review. It sounds as though we met your needs and exceeded your expectations. We all are dedicated to providing a memorable and restful stay, we are here to make you happy. Do hope we have become your home when you are in Austin, come back soon!

"Great clean lovely hotel!"

5
24/08/2017

Wonderfully maintained super clean hotel in the great SOCO area of Austin. (South Congress) Best complimentary breakfast I have ever had at any hotel in the U.S. period! The hotel is older, but absolutely spotless and very well updated. Hotel was well staffed and very friendly. I would definitely stay again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Older can be good, yes? Sounds like we were convenient to your activities, our location is really very convenient. Your high praise for our breakfast is much appreciated, and motivates us to make it even better. Do come back when you are in Austin.

"Great deal for the price"

5
23/08/2017

For the price, this hotel is really great. (4 nights, 4 adults for around $745...$186 per night for a 2 room suite with 2 private bathrooms..that's about $45 per person per night! Include a nice pool, hot tub, free hot breakfast, hotel restaurant, convenient location..hello!). We've stayed at this hotel many times. We've never seen a roach inside our room or the hotel itself for that matter. We usually stay in a double bed room, which is kind of small...this time we stayed in a suite with a King bed and pull out sofabed - 2 rooms and 2 bathrooms, a great discovery. They have a great free breakfast including pancakes, a Texas shaped waffle machine, eggs, bacon, even breakfast tacos on some days - not to mention cereal, breads and muffins, etc. We love the restaurant too. The food is GREAT. Try the pulled pork potato skins and the Mexican street corn. The bar also is great. The outdoor pool is beautiful and clean; they also have a hot tub and a fitness room. The hotel rooms are always clean, and the people are friendly. We always stay here when visiting family and my son at UT. It's right next to 35, on the West side, so easy to bop around town on the back roads if needed. If you are on a budget, this is a perfect location. We love it!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for your thorough and enthusiastic review, we truly appreciate you! Having such loyal, and happy guests is what we are all about, and we will continue to provide the same great experience to you and yours. Please come back soon!

"Location and so much more"

5
22/08/2017

This hotel is close to downtown and convenient to everything! We chose it for location but were pleasantly surprised with the level of customer service and comfort provided. Staff was extremely helpful, pleasant, and professional. Breakfast was included and far exceeded out expectations. Pool area was pretty, clean, and functional.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your review. We are so happy that we exceeded your expectations, that's what keeps us striving to be the very best Best Western! Hope to become your home when in Austin, and we are looking forward to your return!

"CLEAN!, COMFORTABLE! , OVERALL GREAT"

5
21/08/2017

I have used BW in the past for other trips. This last experience by far exceeded my expectations. Friendly staff, fulfilled requests, Fantastic rate! It was also nice touch to see it looks like they may have remodeled. I also liked their shampoo and conditioner because we ran out. Most hotels have yucky smelling ones and the facial bar soap was as great as my forgotten face wash I left @ home LOL. I kind of did hope the queen beds were a little bigger liker the full size ones but that's ok. Also very close to downtown, just wished there wasn't such heavy construction/traffic right in front of the hotel.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your review. We love being here for you and anticipating your needs, we want to be your home away from home when you are in Austin. Our amenities have many fans, so glad you were pleased with them also. Will we be seeing you again soon?

"Great find in Austin"

5
20/08/2017

The cleanliness and decor was very nice. Not what I expected for an older Best Western building. So I was pleasantly surprised. The bed and room is was what I expected from a higher priced hotel. Staff was very courteous and helpful.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your review. So glad we exceeded your expectations: we are all motivated to WOW you every time you are here. Hope you are back soon!

"Best Western Plus?"

4
17/08/2017

Plus is right. The Plus This is like no Best Western I have ever seen. If your going to Austin for downtown entertainment the location is perfect and the price is 60% of other hotels with this level of creature comfort and style. The attached cafe is an Austin institution.

"Great Stay at BWP Austin City Hotel"

4
16/08/2017

We traveled to Austin during a family road trip. We loved that the hotel was close enough to downtown to enjoy, but not in the hectic area. It was really close to South Congress, a really fun hot spot with restaurants and shops. The restaurant and bar onsite offered a great complimentary breakfast and was open late for dinner. For more on our stay in Austin head to our blog HotMamaTravel.com.

"Great Hotel"

5
15/08/2017

The hotel was clean and nicely decorated. The room was large with the usual amenities. The breakfast was better than other Best Western breakfasts and featured items like bean and cheese burritos and omelettes. I would definitely stay here again.

"GREAT AUSTIN HOTEL "

5
13/08/2017

The BW Austin City Hotel is tops in every way. Convenient location, with easy freeway access. Modern rooms with comfortable beds and all the usual amenities. Excellent housekeeping that shows. Fitness center, business center, swimming pool and spa for relaxation. Restaurant and cocktail lounge on site, that is open late with a very nice selection of comfort food. Outstanding management and staff that are eager to please. Daily complimentary breakfast with more than just the usual toast, juice and cereal. Complimentary off-street parking. Nicely maintained grounds. Reasonable rates, and suites are available. Highly recommended!

"Great hotel, convenient location!"

5
13/08/2017

This Best Western is really a stand out! They've always offered great perks like free breakfast, and we're not talking dry donuts here. They really have remodeled most of the hotels and they are so clean and the beds are comfortable. This hotel has great pool view rooms. They are a pet friendly hotel (your nose would never allude to it though) which is great because I travel with my miniature poodle everywhere. They are only about 2.3 miles from mostly everything and there's a convenience store with in walking distance which is, well, super convenient! There's also a restaurant and bar in the hotel. Absolutely fantastic! I've already booked again!

"Appreciated this hotel during a stressful trip"

5
07/08/2017

This hotel was just what we needed during a stressful time. The staff was excellent. The delicious restaurant in the hotel and its workers were great and very convenient. The full breakfast was also very convenient and satisfying. We had all we needed after a very long day. Rooms were comfortable for a great nights sleep to start out another busy day.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
I am so pleased we were here to welcome you and provide a comfortable, restful stay. We are here for you and you are our first priority. I hope you can return sometime and just relax. We are waiting for your return!

"Great little place"

5
07/08/2017

This place is close to downtown. There is a restaurant and bar located on site. The food is good and the drinks are as well. The prices for food are average compared to other dining locations outside of a hotel so they don't charge hotel prices. That is a definite plus. The staff is friendly and they have an absolutely AWSOME coffee, espresso, and hot chocolate machine located in the lobby. Great place for the money.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. Another fan of our lobby coffee machine! You are one of many admirers of that machine: glad we have it here for you! We are happy you found our location convenient to your activities in Austin; we are here for you anytime you are in Austin. Come back soon!

"We had a lovely stay!"

5
06/08/2017

We only stayed one night, but the hotel left a great impression. The room was clean and roomy. Breakfast was adequate and seating was comfortable with plenty of seating. All in all a very good experience.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your review. Sorry you could be with us one night. Please put us on your itinerary for your next trip to Austin, but stay longer! See you soon.

"Great place to stay for the price paid."

5
04/08/2017

Room was clean and comfortable. Breakfast was good with crispy bacons and good coffee machine. Coffee machine by the lobby was made better coffee as it gave you few choices of coffee to brew. Cafe latte, espresso, cappuccino, etc.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your review. Yes, our lobby coffee machine is quite well known and it has lots of fans among our guests! Glad you enjoyed it as well. Do hope you will be in Austin again soon: we will have the coffee waiting for you!

"Great Place & Value to stay in Austin"

5
04/08/2017

A great location and property in Austin, located at Oltorf and I-35. Strongly recommend this property to anyone who wants a great place to stay! Property & rooms are very nice and the beds are extremely comfortable. Air conditioning works extremely well, very important for Austin!!!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
We are so pleased you enjoyed your stay, and appreciate your hearty recommendation. We are all dedicated to providing a comfortable and restful stay and a knowledgeable staff to help you get around Austin. Do stay again as soon as you can!

"Margaret"

5
03/08/2017

Great, clean hotel. Nice pool, breakfasts selection-great. We stayed 3 night and every morning there was a different choices. Stuff helpful, room clean and smells very nice. We will stay again with no hesitation.

"Great place to stay!"

5
01/08/2017

Excellent and clean location! We had a small leak in our room and we were quickly upgraded to a suite! The restaurant has changed to Opal Divines, much better place that before. There is a free full breakfast that is offered, that is actually pretty good!

"Best Place to Stay in Austin"

5
31/07/2017

Awesome, affordable, clean, friendly staff. The free breakfast buffet was delicious and had a large selection of items. The restaurant / bar served was very nice. Room was modern and cleaning. Would definitely stay at this hotel again.

"Really Nice Hotel Not Far from Downtown"

5
29/07/2017

We stayed here one night and it was a very pleasant stay. The rooms were recently remodeled and the king sized bed was very comfortable. There was a very nice outside pool area which we didn't have time to use but would if the opportunity arises in the future. The breakfast was very good with two waffle makers, pancake maker, ample eggs and meat and other breakfast options including a yogurt machine. The hotel is a short drive to downtown. I would recommend this hotel highly to anyone. The bonus was we used our reward points for a free night. Perfect!

"Great Stay!!"

4
25/07/2017

This was a great value for the price. The staff was super friendly and helpful, the rooms and lobby were really nice. Breakfast was great, and the pool area was a great little oasis. Plus, it was about 10-15 minute Lyft ride to anywhere we wanted to go.

"Best place to stay when visiting central Texas"

5
25/07/2017

Beautiful hotel, hot tub, pool, great staff, really good breakfast. Restaurant/ sports bar in hotel with great food and hospitality. We will be back to stay again for our next trip. BTW you can't find another hotel anywhere with a hot tub. But after experiencing the hotel, we found everything was just perfect. The housekeeping staff came in and just made the room perfect every time we spent the day out it was great walking back in to a spotless room just as it was when we first arrived. Just a wonderful hotel.

"Great place to stay"

5
23/07/2017

The lobby area feels like you're in a high end hotel..Great service.The best breakfast...Nice bar...Thecroomscare very spacious and clean all remodeled...will definitely stay there when I return to Austin.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your review. So glad we exceeded your expectations and that you will stay again. Welcome to our family of regular guests!

"Nice hotel with restaurant"

4
21/07/2017

Great pool area. Unfortunately we couldn't use it because we arrived just when it was closing at 10pm and they wouldn't budge on that rule. They should have adult hours of 9-11pm! Driving all day and then not getting to use the hot tub was very disappointing. Having a restaurant attached to the hotel is nice. We didn't eat there, but it's a nice convenience.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. Sorry you did not get to use our hot tub: you will need to come back and stay several nights! Plus try the restaurant. Hope to see you very soon!

"Great Place in Austin - good location also"

5
19/07/2017

I love this Best Western. One of the very best I have ever stayed. Great location, breakfast, nice room, nice pool. Enjoyed all. This was recommended to me by a friend, and I am glad he told me about it. I will definitely be back.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your enthusiastic review.We love being one of the best Best Westerns! We are dedicated to being here for you, and you have made our day saying you will be back. Hope it's soon!

"Very comfortable hotel"

5
17/07/2017

Very clean pleasant hotel throughout. Our room was very good, clean tidy etc. Staff very polite and friendly. Good small gym, lovely outside pool and jacuzzi area. Excellent breakfast in the bar & grill reastaurant. We ate in their evenings too, lovely food. Was very busy over weekend but very quiet on the Monday. Our only concern was seeing people drink alcohol whilst using the pool & jacuzzi - mostly glass bottles - which we noted on the evening and during the day. Laundry room very useful and cheap if you're doing a road trip like us. Overall, lovely clean comfortable hotel.

"Excellent Staff & Amenities!"

5
16/07/2017

Just finished our 2nd stay here. Best Western never disappoints. Beautiful pool and Jacuzzi, awesome breakfast, wonderful staff. This is our favorite best western yet and we've been to several across the country. We will be back!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for your thumbs up by coming back, that means the world to us, and what we strive for every day. We love our regular guests so welcome to the family! Thanks also for being a loyal Best Western guest, we are all glad to be here for you!

"Good and pleasant stay"

4
14/07/2017

A nicely remodeled hotel and good on prices for the area. The hotel staff was friendly and quick to please. When we had an issue with our toilet, they came quickly. Nice pool area and pleasant people. Great location.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us, and for sharing your review. We are all here to make your stay exceptional and I am glad your toilet problem was taken care of quickly. Glad you enjoyed our pool's ambiance and staff. I hope you will make us your number one hotel when you are in town. Hope to see you soon!

"Exceeded excpectations."

5
11/07/2017

Very helpful and friendly staff. Room was clean and the bed was comfortable. Pool was really nice. Breakfast was outstanding. Could not beat it for the price. First time in Austin. Hotel was close enough to downtown and freeway to get anywhere quickly.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for sharing your review. Our location is ideal for most things iconic Austin, and we are happy it was convenient for you. So glad you enjoyed all our amenities, and we hope this means we will be your home away from home when you are in Austin!

"Great family value south of downtown Austin"

5
11/07/2017

I brought my family down to BW Plus for my business convention in July. We stayed 3 nights. The facility was clean and well maintained. The complimentary breakfast had hot items, cold cereals and yogurts, fruits and juices. The pool was great for the kids and offered plenty of shade and seating for adults. We booked a pool view room and let the kids swim away! And when my son got terribly in the night and we needed a change of rooms, the front desk and staff were understanding and helpful. I felt like we had discovered a real gem for a great value that I plan to use in the future.

"great hotel"

5
10/07/2017

Great breakfast and has a bar close to the lobby linked to the hotel ~ also a good restaurant that is walkable and has good ratings on Yelp. Starbucks is across the street if you like coffee ~ Kerrigan mini coffee pot in each room with mini fridge and microwave. All nice to have! Great staff and clean rooms!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your review. We appreciate your enthusiastic comments and will always work to exceed your expectations. Hope you can become a regular guest!

"Amy - staff , hotel, breakfast"

5
06/07/2017

Visited 26/28 June 2017. Room was excellent, large, clean and well maintained. Facilities, pool, breakfast - all excellent. (If you want to be picky, one door needed maintenance and flooring in reception was being replaced) BUT this did not affect us in any way. AMY ( reception cover 3pm-11pm) was a dream. She was just so helpful and informative and just a lovely person, as were all staff. Cleanliness was highest standard. Local buses made our visit so easy. Perfect start to our road trip!! Thank you all so much xx Patricia and Lynda xxxx

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your review. So glad you were so pleased with our property and our exceptional staff. They do go the extra mile and I am happy for their praise for them. As you pointed out things are always being done here to maintain and upgrade our hotel, glad it did not inconvenience you. Hope you can stay again very soon.

"One satisfied guest!!"

5
04/07/2017

Very great clean place to stay, can't beat the location 6-9 min from downtown Austin. Service was great along with amenities. Definitely will recommend to anyone and will return in the future! Money well spent!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for your enthusiastic comments! Your recommendation is much appreciated and reinforces our commitment to you, our most important guest. Hope you are back very soon!

"Great Experience"

5
04/07/2017

I had a great experience staying here and would recommend it to anyone in passing through Austin. The staff was extremely helpful and kind and shower me room options, which I thought was nice, to choose from. My room was clean and comfortable.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your review. So glad you felt special and well attended to; you are our most important guest and we are here to make you happy. Please stay again next time you are in Austin.

"Great stay"

5
03/07/2017

This hotel was great all around. Beds were comfy, breakfast was delicious and the staff was friendly. The room and hotel was clean. The pool was a nice treat to cool off after exploring Austin. We will be using them again.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and for sharing your review. We are so pleased that you were comfortable and well taken care of, and it means a great deal that you will be back. Hope that is very soon!

"Solid Hotel"

4
03/07/2017

Great price especially for the location. The staff was courteous and professional. Our room was clean and on a quiet floor which is exactly what I look for. They are also pet friendly which is a plus! I did not bring my dog this trip but definitely will, next time!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and please do bring your four-legged family member next time! Sounds like we were convenient to your activities in Austin; our location is just about perfect! Hope we see you again very soon!

"Great stay"

4
26/06/2017

Overall it was a great place to stay! Close to everything we wanted to do and easy to get to! Pool was clean and staff was great. I will definitely be visiting the hotel as often as I can. Hopefully very soon!!!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying. So glad we were comfortable and convenient. Welcome to our family of regular guests. Looking forward to your return!

"Wonderful"

5
25/06/2017

My husband and I took a trip to Austin and we had a wonderful stay at this Best Western. Wonderful value and a very nice room. I would highly recommend this hotel to anyone. The hotel staff was so helpful and polite also.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
So glad we were part of your Austin getaway. Thank for your kind words and enthusiastic recommendation, that means a lot to us. Please come back very soon!

"Great staff, well kept facilities; great stay"

5
24/06/2017

We had a great stay. Staff was warm and responsive to any questions. Complimentary breakfast was very nice. Room was clean and well kept. comfortable mattress & pillows. The pool too was great. We'd definitely try to stay here again

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and sharing your experience! We are all here to make you happy and taken care of; we are a dedicated staff. That you will stay again is music to our ears. Hope we see you soon!

"Bachelorette Trip!"

5
20/06/2017

The breakfast, staff and location is great for the money! The staff went above and beyond for us during the stay, they let us check in almost 4 hours early as well. The breakfast and bar is great as well! 15 minute uber ride from everything, perfect location. Walking distance to 7/11 and a liquor/beer store as well.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and sharing your experience. Glad we were convenient for your activities, and our location is everything! Please keep us in mind when you are back in Austin.

"Excellent Hotel"

5
20/06/2017

Great Hotel for the Price! Rooms were clean and comfortable. Great location to downtown and Lady Bird Lake. Staff were all super nice and accommodating! Management takes pride in this location and will make sure your every need is met!

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you for staying and for sharing such wonderful comments! You are correct: we do take pride in our hotel and our employees. They are dedicated to providing the very best experience and service. Please stay again soon and often!

"Gem"

5
19/06/2017

I can't say enough good things about this hotel. The location is great! The price was even better. The rooms were clean and the staff was very friendly. I would recommend this property to anyone visiting the Austin area.

"Best Western Austin"

5
19/06/2017

This was a very nice and comfortable hotel and we enjoyed our stay there. The breakfast was very good and had a lot of options. We would stay here again if needed. The room was not sound proof as you did here noise from the hallway or next room or above you. It wasn't that bad and we did get a good night sleep. The bed was very comfortable to sleep in.

"Good value, clean rooms, nice pool area"

4
19/06/2017

We rode into town for the ROT (Republic of Texas) motorcycle rally and this hotel was close to downtown with easy access off the I 35. The front desk staff were friendly and knowledgeable and the room was spacious and clean. The pool area was very nice with a great seating area by the hot tub. The only issue that I had with the pool area is that we encountered several cockroaches when we went down to the hot tub in the evening.

"Great Experience!"

5
12/06/2017

This property is well maintained. The staff at chexk in was sharp and attentive. Good location, close to Congress st & downtown Austin/ I-35. An added bonus was their well appointed motorcycle was station...much needed after seven hard days of riding!

"Great Breakfast!"

4
12/06/2017

This hotel is very nice, clean, and with helpful staff. The rooms are modern, clean, but not very large. The pictures on the website are very deceiving. The lens they used make the room look much larger than it actually is. There are what looks like balcony's, but are just for looks. No access to them. The Bathroom is very nice, but the toilet is very low to the ground. It's like you are using the bathroom of an elementary school. And the bathtub is very slippery! I think they use a water softener, which makes the water feel "slippery". My very first shower, I turned on the water, stepped in the tub and slipped, falling into the tub! Not a good way to start the day. Nice shower, but just beware that there is nothing on the floor of the tub for traction.

"Great overnight stay"

5
09/06/2017

Great location if you are sightseeing downtown. You can take a back road to avoid the interstate. Staff was very helpful with that. Great bed, pillows and breakfast and very clean. I would stay here again

"Very nice stay"

4
06/06/2017

There were a few nuisance issues, like the tub drain stopper not staying all the way open while showering, and a constant beeping noise in the mechanical room across the hall, but overall, my experience at this location was very good. There were plenty of good selections at the breakfast buffet. The staff was exceptionally friendly and helpful.

"Ideal location, price, and quality"

5
05/06/2017

This seems like a little recognized quality hotel in a location that works for all the important places in Austin. Located at I-35 and Oltorf, it is two exits from downtown and a short drive to most key locations in all of Austin. You almost don't notice there is a hotel there, and it's seclusion is nice. Everything in the hotel appears new or newly renovated. The rooms are spacious and they have an amazing pool and spa.

"Loved it! "

5
02/06/2017

We loved this hotel!!! I was worried because where I live best westerns don't have the best reputations. But this was so clean, the bed was comfortable and the breakfast was amazing! Breakfast tacos were so yummy!!! Such a great hotel for the price!

"Great hotel"

5
02/06/2017

Great staff, great breakfast, great overall. Was very clean and well maintained as well. Came into town to take a test at the prometric center and in an already stress-induced trip, I encountered no problems at all here.

"GEM IN AUSTIN"

5
27/05/2017

Lovely, low-key hotel. Extremely clean, sparkling white linen and towels; large variety of items at breakfast buffet; well-located; reasonable. Helpful, friendly staff. Enjoyed our stay and will stay there again.

"Very nice"

5
25/05/2017

Location was great to where I needed to be. Stafff were professional and kind. Rooms was comfortable. They had restaurant choices and delivery options. Loved that the clerk was so happy and told me to have a blessed day. Really made my morning.

"Great fair price near downtown. "

5
24/05/2017

Clean. Close to downtown Austin. Remodeled recently. Fair pricing. Quiet Great breakfast area. Very friendly and good services. I will stay again and enjoyed my two days in Austin Texas. Very good. Highly recommend for Austin stay. Pleased to recommend. Thx.

"3 Star MOTEL"

3
23/05/2017

I honestly don't understand all of the super high reviews for this hotel. We stayed for 2 nights in early May and while the hotel had been renovated, I wouldn't consider our room 3 stars. We were on the back side of the pool in the motel like section (I think there were rooms in interior hallways but ours was not). Our door barely latched closed, allowing quite a bit of noise to come in. The small double beds in our room were the hardest mattresses I have ever had in a hotel. I didn't really want to stay another night after our first night. Only 1 of the 3 computers in the business center would load a web browser, even after the front desk attendant looked at them, so we had to wait for another couple to finish before we could print our boarding passes. Pros- the breakfast had a good selection, the lobby was nicely decorated, the pool seemed nice although we didn't use it, the location is decent

"Austin City"

4
23/05/2017

Another trip to Austin and spent the night here again. As usual hotel was in great shape with helpful staff and clean rooms. Unfortunately the air conditioning unit in my room wasn't in tip top shape so my night's sleep was less than great. Not the end of the world in an otherwise great trip back to Austin. I would still recommend this hotel and will stay here again.

"Great service"

5
23/05/2017

The staff members were all very friendly and helpful. The rooms were clean and were a good size. The hotel was great overall! It's also close (about 3.5 mi) to the Frank Erwin Center, which was convenient. I will definitely stay again if in the area.

"Great value, location and staff"

5
18/05/2017

I chose this hotel based on price and location. The location was not walkable to most places, but we soon discovered that Austin is a pretty spread out city anyways so we would be getting a ride most places and it would still be cheaper than staying downtown. The rooms were clean and fresh. The pool was great - we spent 2 afternoons there and it was just what we were looking for. I do have to note though, the pool could have used a few swipes with the pool net in the afternoon. It's clear the leaves from the trees by the pool fall a lot during the day, but it is an outdoor pool so not a huge deal. Front desk staff couldn't have been friendlier and the continental breakfast was next level. Eggs, bacon, huge texas shaped waffles, pancakes, yogurt bar, juice, toast, fruit salad, you name it. The money we saved not having to purchase breakfast each day was a huge incentive. On the day of our departure, the front desk held our bags until the late afternoon and were very accommodating. Wi-fi wasn't spectacular - we had spotty service at best. But overall we had a great stay and it's probably the best hotel in it's catagory!

"Better than average hotel, well located a short drive from downtown Austin"

3
18/05/2017

Located with very easy access to the freeway. Downtown is 2-3 quick exits away, about 3 miles. My room was average, not bad, not great, functional, clean. Wished the housekeeper would lay off the room/air freshener. Value was much better then downtown hotels for the time period I stayed.

"Service is personal and friendly, facilities are pleasant, enjoyed my stay!"

5
16/05/2017

I was attending a conference downtown, but found that the hotel was a short bus ride (or Fasten ride... they don't have Lyft or Uber in Austin) from the conference center, and had better reviews than places twice the price, so I decided to take a chance. I am so glad that I did! From the moment I entered, the service was exceptional. The person who checked me in remembered me by name every time I came by the front desk (remarkable in such a large hotel). The pool area is truly gorgeous, with beautiful plantings, and my room was a balcony room overlooking the pool. The room was pleasant and well-appointed, with a modern bath. My only slight complaint is that it was not well-lit, which might be fine for some people, but I like to be able to have a lot of light. The complementary breakfast offered something for everyone: the traditional waffles (make them fresh yourself, Belgian waffles in the shape of Texas!), bacon, eggs, etc. Plus fresh yoghurt from a machine that dispenses however much you want (really tasty), various granolas, muffins, fruit... a nice way to start the day. Just a short walk down the street is Whip It, an eclectic little restaurant with a truly stunning wine selection, and an innovative menu. Next door is a convenience shop, so if you forgot something, you can get it there. I would definitely stay here again, if traveling to Austin.

"Overnight stay"

4
16/05/2017

I needed a convenient, safe, hotel for an overnight stay. We chose this BW. The staff was outstanding. Beds could be a bit more comfortable, but were ok. Breakfast was good. We were on the 3rd floor and had a nice, quite room. I would for sure stay here again should I need a stay in Austin close to Congress St.

"Excellent Hotel"

5
16/05/2017

This is a great place to stay. I have stayed here several times for my work. It is easy to get in to and out of. The rooms are nice. The entrances are secured. The rooms are nice and clean, the internet is very fast. The service is great. The daily complimentary breakfast has a great selection and is always hot and tastes wonderful. I recommend this hotel to anyone looking for a great place to stay.

"Creaking floors"

3
11/05/2017

Well located, nice size rooms, stay on the top floor because the floors creak making sounds above your bed that are more suited to a horror film than a peaceful night's sleep. The staff is outstanding,the breakfast is free and includes bacon and eggs as well as toast and cereal offerings.

"Convenient to St. Edwards"

5
08/05/2017

We were in town to watch a grandson play baseball at St, Edward's U. This BW was within a couple of miles. Very convenient. Was a great experience! Extremely easy to get to - hiway 71 to South Congress to Oltorf and you're there.

"Cute, small and convienent."

5
04/05/2017

Short overnight trip with kids. Really close to restaurants and all the good local spots Austin had to offer. I was really surprised with their complimentary breakfast. They had so many options and a lot fresh items. Wasn't expecting that. I would definitely stay again!!

"Perfect stay for SXSW"

4
03/05/2017

We got here at about 11am, and were told our room was not available because they were sold out the night before being SXSW and all. This was totally understandable expect for the fact that Ty at the front desk didn't even ask our names to check if the room was free, after sitting in the lobby for a few hours it seemed he was saying the same to all guests to return at 3pm. Surely enough, 3pm came and Ty packs up and goes home, looks like it's the end of his shift, conveniently enough. So it makes me wonder, were there really no rooms available or was he just not bothered to check and left the work to someone else. Beside that, I don't have much to complain about or even Ty for that matter who was lovely and helpful for the rest of the week that we stayed at the hotel. Location of the hotel isn't in the heart of the city but it's a short ride over to downtown and was between $7-$15, depending on the chaotic traffic of SXSW. But between Taxis and rideshare apps it was easier than expected to get around. It is also a short stroll to a Denny's, Starbucks and 7/11,which was pretty convenient. For the price of this hotel compared to the insane prices downtown during SXSW, staying at this hotel is a no brainer. I would definitely stay here again.

"Great stay!"

5
01/05/2017

I went to Austin to help my daughter move and stayed at the Best Western Plus off of Interstate 5. Thoroughly enjoyed my stay! Started out with a hot buffet breakfast that was excellent (best scrambled eggs I've ever had at a hotel), waffles, bacon, fresh fruit, oatmeal, cereal, hash browns, tortillas and beans, and much much more offered. The staff was so friendly and professional, the room very clean and comfortable. I sat poolside to add to the relaxation. A/C worked great as did the refrigerator and microwave. The hotel also offers the little things that add to your comfort, like very fresh cool ice water by the front desk. I will definitely stay here every time I visit my daughter and enjoyed the amenities this time especially after days of errands and moving. Thank you Best Western!

"Fantastic Hotel"

5
01/05/2017

This was our second time at this hotel! We will definitely stay during any of our future trips to Austin! Both my teens and the adults enjoyed the room, amenities, and pool. The cappuccino machine alone made the kids day! And the décor prompted my teen girls to have us take multiple posed shots to send to their friends.

"Worst Western Austin City Hotel"

1
21/04/2017

Do not stay here if: 1. you care about comfort of bed 2. you want a working coffee maker 3. you expect staff to treat you like they want you to return My colleague stayed at Candlewood suites nearby and said it was great.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying. I am so sorry you were not comfortable; I do hope you shared your room issues with the desk staff so that your room could be changed and your Keurig coffee maker replaced. We are here 24/7 for your comfort. and we do want you to return!

"Exceeded expectations"

5
21/04/2017

This was quite a surprise. An older building, but very successfully refurbished. Excellent breakfast. Never before offered non-dairy milk (via signage). LOL since we'd gone to the trouble of bringing our own, and fresh bananas which were also not necessary.

"Great hotel!!"

5
20/04/2017

Wonderful stay. Larry, at the front desk, was extremely helpful!! He offered great customer service. Clean and quiet, good food, beautiful pool, and comfortable bed. Will stay here again!!!Convenient to downtown and liked fitness room. Larry wen out of his way to accommodate a special need of ours!! Super stay!!!

"Very pleased"

5
20/04/2017

We liked our nights stay so much that we sought out another Best Western Plus in Arlington, Tx. Our room was clean, smelled clean too, the bed was comfortable and we also had a great view of the pool area. Almost stayed another night.

"Well done"

4
17/04/2017

I didn't realize the hotel was right off the highway, but it proved not to be a problem from a noise perspective. And the location turned out to be great for all of our wanderings around Austin! So convenient to SoCo and downtown via the backroads. The hotel isn't upscale, but up-to-date and clean. Larry at the front desk is one of the most upbeat and helpful hotel employees I have ever met during my many years of traveling. Well done!

"Great place for families with kids! "

5
16/04/2017

First time in Austin! Hotel and around area is so beautiful, that made us fell like we are at some resort. Hotel stuff is very nice and accommodating, great service and breakfast. Pool area is the best, kids had so much fin!

"Austin hotel"

4
15/04/2017

This is a great place to stay. The staff is wonderful. Good location. The only problem I had was the security door by my room. People coming in after 10 pm kept slamming it. Not the hotel's fault. I will certainly stay there again when in Austin.

"Nice hotel"

4
11/04/2017

I had a last minute trip to Austin to see my student at UT. They got me right in! This hotel is so convenient to everything and was very quiet. Room was nice, clean and comfortable. When time to leave, I hopped right on the interstate and took off. Perfect for my stay.

"good place to be"

5
10/04/2017

We were very well welcomed got very good advise of where to be and where to eat. Good maps with things to do which helpt us a lot. All were very kind and wanted to be helful Good parking space and near to city and events around town

"Nice & very clean "

4
07/04/2017

First, let me say that we will stay here again for all the PLUSES at the property and I'm only noting the true stars for accuracy. Read my whole review to decide if the value exceeds the price. We were in town for an event at the Moody Theater and only had a couple hours in the room, then got back VERY late so it served all of our purposes. The staff was very friendly and make check in and out quick & easy. Parking was abundant & FREE. That was one of my considerations because this is an older property closer in description to a motel than a hotel for almost $180 a night. That's pretty expensive. Should've been $79 a night. Lobby is nice & clean and they have fresh ice water available at the check in desk with a basket of apples. They have FREE breakfast (we didn't make it but they have nice bags-to-go with an apple, water & breakfast bar - SUPER nice idea!!). FREE wi-fi was a bonus too, although we weren't in the room long to use it much. Everything was very clean and the maids were working throughout the couple of hours we were in the room before our event. Pool looked nice but we didn't get to use it. The hotel has an older musty smell" but not dirty - it was VERY clean in every area. The rooms also have the old-fashioned wall/floor units for A/C and they are a little noisy (white noise - not bad) and they seem to make it hard to regulate temperature. I also think they make the air super dry so I woke up feeling groggy and I hadn't been drinking - so I knew it had to be the A/C. The room had TONS of light so if someone were staying there for work, it would be a great choice. Linens were definitely quite rough and not comfortable, and the pillows were pretty flat and hard. I looked & couldn't find an extra blanket or pillow in the room and it was too late to call or go get others. PROS: FREE parking, breakfast & wi-if were great!!! Cleanliness was 5-star!! Staff was 5-star! Easy to get in and out of the hot-spots in town - close to the hot spots. VALUE even at such a high price was great compared to other older properties further out & more expensive OR higher-end spots in town for $300+. MINUSES: Linens, pillows & older A/C were the only minuses. I'd give it 5 stars if we paid $99 a night but for almost $200, it is a 3-4 star for sure.

"No bar, inconvenient location"

1
06/04/2017

Bought rooms based on there being a bar and pool. Well, a week before we came, bar was closed indefinitely. They also told us we had rooms next to each other, which did not pan out. Finally, they said the hotel was in South Congress neighborhood, it's not. It's a mile away. Big disappoinment.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. We are sorry for the inconvenience of the bar currently under renovation, but the new restaurant and bar will be here within 6 weeks or sooner. You won't be disappointed so I hope you give us another try.

"Without a Car, You are in a Taxi a Lot"

3
05/04/2017

We were two couple from Canada staying at this hotel recently. The good: - the hotel staff were excellent, very friendly and co-operative. - the rooms were fine and the beds were very comfortable - breakfast was included and offered a changing selection of hot foods along with the usual suspects of cereal and pastries...a pancake and waffle station was a neat idea but attracted long lineups when the place was busy. - parking was free (but we didn't have a car) -wi-fi was free if a little flaky... I had to re establish my wi fi connection several times and the room reception was very weak and slow. -the pool area was very nice to hang out in. -in room coffee maker, fridge and microwave and a lobby coffee maker were available The bad: -the location was too far to walk to any decent music or eating venue -the hotel bar and lounge had closed down and they were waiting for a new operator to take over... this meant that there was no opportunity for us to meet before or after a day trip over a cold brew. -after breakfast was over, you had only a Denny's and a Starbucks to go to for a light snack or a beverage. -our room faced the pool and after hours partying noise was very loud and distracting. -many of the rooms opened to the outdoors, giving a very MOTEL feel to the place. The ugly: To get to our rooms, we had to go outside a couple of times and had to go up and down some small stairs. This is what made me say that there was a motel feel to the place Overall, 3 stars is probably a little low, but 4 stars would be a stretch. The location meant the that hotel/motel was cheaper than a downtown hotel would have been, but we paid most of the difference in taxi/driving fees.

Debbie S, General Manager at Best Western Plus Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your review. So glad you were comfortable and well rested. So sorry the bar had closed but our new restaurant and bar will be opening soon. Renting a car is sometimes a better option than relying on taxis, especially when you are touring the area. Our front desk staff is always available to suggest options during your stay. Hope you stay again next time you are in Austin.

"When in Austin on a budget"

5
27/11/2016

Close to South Congress and the Airport. Super clean rooms, friendly staff. Wonderfully prepared generous breakfast. Eggs, Bacon, Good coffee, Texas Waffle,pancake, cereals fruit, juices etc. Fist class swimming pool (2 foot, 4 foot and 8 foot sections) is an outdoor oasis inside the hotel space. Easy to find parking. 2 sets of elevators. Exercise room. Lobby has a business center with three computers, and a reception area with fresh ice water and a section with a TV, coffee mocha and hot chocolate available 24 hr. Priced reasonably.

"Good location, quiet, comfortable, fabulous breakfast!"

5
27/11/2016

This was our first trip to Austin. We wanted to be central without paying the high prices of the downtown hotels, and since we were going with friends, we needed two rooms.. We were not disappointed with our choice. This is one of the best Best Westerns I've stayed at. With a car, it was just minutes from the sights and clubs of Austin. The room had a fridge and microwave and a very comfortable bed. The buffet breakfast had eggs, bacon or sausage, pancakes, waffles, yogurt, cereals and fresh fruit. The staff were pleasant and helpful.

"Good value, comfortable hotel."

5
27/11/2016

Great comfortable hotel, excellent hot breakfast. Nice, relaxing pool area. There's entertainment at the lounge area on weekends. Hotel had security measures throughout. We will stay here again without hesitation.

"Great place to stay"

5
26/11/2016

Staff was friendly and helpful. The breakfast was good and there was plenty. The room was very clean. We needed a place to stay just for overnight and the best Western plus was a perfect place for the night. There is also easy access to the freeway and it was in a good location which made it easy access to a lot of different locations.

"Close enough to city"

5
23/11/2016

This hotel was clean and a convenient location to the city and activities without paying the price of being in the city. Front desk staff was very helpful and the property was nice. There was plenty of parking.

"Location and Value"

4
22/11/2016

Located south of downtown Austin, but easy enough to drive into downtown. Close to the SoCo (south congress) area where there are shops and restaurants. Hotel is well kept, common areas nicely decorated. Would recommend to friends looking to stay in the area

"Great"

4
21/11/2016

Customer Service was awesome. I would recommend this hotel and will definitely use it in the future. The check in was easy as was the check out. The rooms were clean and the complementary breakfast was delicious.

"So nice!"

4
20/11/2016

We really booked this hotel because it was affordable and the pool looked nice. In addition, the room was comfortable and clean, the complimentary breakfast had many healthful and tasty options, and the service was professional and pleasant. My husband remarked, without my prompting, that he really liked the hotel. Based on this experience, I will give preference to booking with Best Western Plus in the future, and would recommend this hotel.

"EXCELLENT SERVICE"

5
19/11/2016

Having never been to Austing and making a quick overnight..I was more than thrilled to have three front desk clerk go out of his way to provide inside info street maps and suggestions based on our preference with easy to understand directions and supreme knowledge of the area provided..a WEALTH of great,useful information, our room provided everything we needed we ordered and got exactly what we wanted a spacious CLEAN ROOM!! shortly upon arrival at follow up to to ensure all was fine and if we needed anything else. Suburb customer care. Didn't want to drive..disappointed no UBER But hotel called taxi which arrived in minutes which was easy breezy and affordable..will stay here again for price,cleanliness and most of all AWESOME STAFF!!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying and for your glowing review. We are happy when you are happy. Welcome to our growing family of regular guests. Hope you are back very soon!

"Convenient to downtown without the price"

5
19/11/2016

Comfortable room, friendly helpful staff, good breakfast. I would definitely stay here again. The room above us had a water leak and the staff handled the situation quickly and professionally. We enjoyed our stay.

"BW Austin City Hotel"

5
19/11/2016

we stayed in room 310 and it was a king suite. Enjoyed the "lots of room", comfortable bed, and the huge breakfast items to choose from. Appearance of the buffet items was good and the food tasted great. Excellent options for every taste.

"weekend with grandkids"

5
16/11/2016

We have stayed at this hotel 6 times over the past 4 years visiting family. It's always been a well run hotel with very friendly and helpful staff. From the front deck to room services. Large rooms with fridges and microwaves. Very convenient access to the highway and only 10 minutes from Congress and downtown. The included breakfast is okay. All parking is onsite with well lit lots. The plus for this hotel is the attached bar. They have bands Friday and Saturdays and with pretty low drink costs makes for a nice evening.

"A lot more style than the brand Best Western would suggest"

4
14/11/2016

Location: The hotel is right off I-35 so if you have a car it's pretty easy to get to and from downtown. Also a fairly short drive to the airport. Facilities: Very modern decor. My room was spacious and I didn't run into any problems. This hotel impresses you with how everything is laid out. Definitely could pass for a boutique hotel and not a chain hotel. My only complaint is that the layout can be a bit confusing at first. Breakfast buffet: Hot items like eggs and hash browns were appreciated. There is a waffle maker and pancakes. Oikos Greek yogurt in a fridge. Crowded though, so I recommend getting there early.

"Good, budget friendly hotel"

4
14/11/2016

I came to Austin for business recently. Most of the other hotels were either booked or exorbitantly priced because of some other conferences in town. I settled on this after reading the positive reviews. I agree with what others have said. This hotel is great for a great price. The hotel was clean and the room was spacious. The layout of the hotel is quite odd. They give you a map at checkin and you need it. You can tell the rooms are old but recently renovated. They were nice. The bathroom is small but doable. Also, there's plenty of free parking and the hotel is about a 15 min drive into downtown during rush hour. Overall, I'd stay here again. Don't expect to be able to walk many places from here but driving was a breeze.

"Clean & Quiet"

4
13/11/2016

Was in town for an athletic competition. Place was conveniently located about 15 minutes from venue (Circuit of Americas) and right off I-35. Room was quiet, didn't hear traffic noise (but on pool side of hotel not outside) and heard very little guest noise. Room was clean and well maintained. Only quibble was that breakfast wasn't served until 0630, was hoping for 0600, so made for rushed eating since had to be at venue by 0700. Slightly expensive.

"Best kept secret is a plus..."

5
12/11/2016

For over 10 years of traveling to Austin for work and pleasure this is and has been my favorite place to stay. The rooms are modern, clean, quiet and reasonably priced. If doing business,they have several large conference rooms to fit any size meeting or event. The staff are always helpful and friendly. The fact that many of the same staff have worked there for years not only attests to how they make me feel welcomed and at home but how management must take care of them. Which leads me to the title of my review. Like all hotels in this very busy city, finding availability is always a challenge. For selfish reasons I had hoped it would remain off the beaten path but alas all things must pass so book early!

" Not too shabby"

3
10/11/2016

I was hesitant at first but this place is pretty nice for the price. I would stay here again but you definitely need to rent a car because there's no uber. The room is pretty modern and staff is very nice.

"Great moderately price hotel"

5
07/11/2016

We stayed 6 nights at the Best Western Austin City Plus. The staff was great. They were very friendly and accommodating, especially Larry at the front desk along with Tara, Alec and Jose. The rooms were clean and the location couldn't be better. About 15 minutes from the airport, 10 minutes to Soco, the area on South Congress Avenue, with plenty of shops and restaurants. Downtown Austin is about 20 minutes away. These times are by car as we rented one at the airport(that is another story/nightmare). Cabs are easily arranged through the front desk and inexpensive for the short hop from the hotel to Soco. If you are planning to see the Alamo which is about an hour and 15 minute trip, the hotel is located just off of Route 35, a straight run to San Antonio. I highly recommend this hotel and would definitely stay here the next time we visit Austin.

"Best Western Plus Austin City Hotel"

5
06/11/2016

Made a one night reservation here because I wanted to see an jazz concert that was in town and did not want to drive back to San Antonio that evening. Front desk staff was very courteous at both check in and check out. Reserved a King suite which had living room with couch, bedroom, a full bath in each room, and a television in each room. Suite also had small refrigerator, microwave, and ironing board with iron. Complimentary breakfast has excellent variety of items to choose from. We were impressed with the automatic pancake maker they had in use. It made some very warm, tasty pancakes which required only a press of a button. We've stayed a several Best Westerns in the Chicago area but this is a first time seeing a pancake machine in use.

"Good Hotel"

4
03/11/2016

Great hotel for the price,Very clean, coffee 24 hrs a day front desk staff was exceptional, was upgraded to a bigger room at no cost, able to check in at 11:00 am. Pool area was nice. Pool needed to be vacuumed green allege was just starting to set in. Breakfast was excellent again staff was on point making sure everything was replenished.Hotel is about one mile from Congress St. great location. Bar attached to hotel was good stops serving food by 8ish.Whip In is right down the street within walking distance.Good food many beers on tap and great selections of wines.

"Great Hotel For The Price"

4
02/11/2016

Stayed at the Austin City Hotel for a conference, and had great room and service for a very reasonable price. Location is right off of 35, which made getting there easy. Will stay again next time I am in Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us. Our location is so ideal, glad you found it convenient to your activities. We are looking forward to hosting you again, very soon we hope!

"Came to our rescue after staying a night in the hotel of hell."

5
01/11/2016

Staff were so friendly could not do enough for us. Room clean, breakfast very nice, pool & laundry excellent could not speak highly enough of this hotel. Were very imformative in helping get around, plenty of off street parking

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
We are so glad we had availability for you and that your stay was a success. We are here for you and the staff works very hard to provide all our guests a restful and meorable stay. Please stay again very soon!

"Much improved"

5
31/10/2016

I had a number of complaints during my last stay, but I decided to give it one more try. This stay was great. Very comfortable and quiet room, good service from the front desk, and despite the number of people staying, the breakfast bar was very well stocked with lots of variety. And there was nice attention to detail in our rooms. Towels were ornately folded in the bathroom, there was a real ice bucket with a lid and real glassware rather than plastic wrapped disposable cups. My only complaint (and it's a small one) is that the ice machine on the second floor is freestanding in the hallway and not inclosed in its own closet.....we could hear other guests getting ice while lying in bed. Not a huge deal, but if that noise bothers you, it's worth asking for a room away from the ice machine. Overall excellent stay, and we'll be back.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Your comments are music to our ears! Thank you so much for giving us another try, and that you will be back means so much to us. We appreciate comments and suggestions for improvement and we implement what is reasonable. Please stay again very soon.

"Great Accommodations for our Wedding"

5
31/10/2016

This review is for a 4 night stay from 27OCT-31OCT. We had over 50 out of town guests stay here for our wedding which took place in the Sunset Valley area of Austin. This hotel is NOT what you imagine when you think Best Western. This hotel is recently renovated, very clean, and has a modern theme that set the perfect vibe for our stay. Although the hotel is somewhat of a large maze (while still being handicap accessible), it was the perfect resting place for the guests attending our wedding from out of town. From the cleaning crew to the front desk personnel every interaction with this hotel's staff was the definition of Customer Service. Although we did not have our wedding at the hotel, our rehearsal dinner took place in the Walnut Conference Room and was catered by Dagar's Catering. All of which was coordinated by Tara Fritz, the sales manager at the hotel. Tara was a pleasure to work with. We chose to book a suite for the Bridal party for pre-wedding preparations (hair/makeup). It was perfect for our needs and was very convenient to have two bathrooms. Out of town guests from cold weather climates loved hanging out by the pool. The bar was a great gathering place for nighttime cocktails. Free parking and close proximity (rideshare) to most attractions was a huge plus. Continental breakfast was more than adequate. The only complaint we have is with regard to the coffee at breakfast...it's WEAK. This hotel really hit the mark for our wedding accommodations and I wouldn't hesitate to recommend it to anyone else. And on a UT Football weekend where most downtown hotels were well over $200 the $135 price doesn't hurt either. Thank You BWP you were an integral part of a very happy and successful wedding weekend.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for selecting our hotel for your guests on your special day. We were glad to be here for all of you. The staff truly wants our hotel to be the best, and we are happiest when you are happy. Please stay again very soon!

"Super Nice!"

5
31/10/2016

We stayed here for our daughter's wedding weekend. The rehearsal & dinner were actually in the hotel & it was top notch. The food was very good & the staff was quite attentive. The décor of the hotel was very tasteful & modern. Every area I visited was clean. The breakfast had lots of options & was very good. Some hotels don't have a lot of seating for breakfast, but this one does.The staff were all very friendly & helpful. I would absolutely recommend this hotel!

"Just OK"

3
28/10/2016

My daughter and I were in town to visit UT and attend Austin City Limits (ACL Fest). We chose this hotel based on availability and proximity to Zilker Park where the festival was held. It was a 4 night stay. I should first say that ALL the hotels in Austin were completely inflated due to the popularity of this two weekend concert. Which is sad given that Austin hosts a lot of events, so they are clearly taking advantage of visitors. It is a highway hotel, which I am not fond of but I have to say that didn't affect the stay, because there was no HWY noise. I was first shocked to find out that this was a motel layout. Outdoor rooms. Not ideal when you are traveling alone with a minor. My biggest complaint was the noise of the residents and staff. We were given the 'last room' which was 1st floor and near the pool and near a door. Despite the hotels claim of quiet time after 10P, I was awakened throughout the night and early morning. Literally felt like someone was standing in the room and having a conversation. Flimsy doors and zero insulation. One morning I threw open the door at 7A to confront the talkers and was shocked to see that it was their cleaning crew. Having a full on conversation in Spanish directly in front of my door. Not even trying to whisper or be quiet. The hotel front staff were nice enough and helpful each day in calling us cabs - they reduced my last night stay due to the noise (to $99 for one night) which didn't make up for the over inflated $199 the other three nights!! I did suggest they hang a sign that reminds guests that despite being OUTDOORS, there are rooms there and should observe indoor voices or be quiet! Breakfast is typical hotel fare - only ate that one morning. Starbucks within walking distance. Ample parking. Pretty clean but outdated. Close to South Congress restaurants and shopping. P.S. It was a $25 cab ride to Zilker park. All highway driving and tons of traffic in Austin, not as close as I'd hoped.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks do much for staying and for sharing your experience. Please accept our apologies for any inconvenience caused you by the noise outside your room. I do hope you reported the noisy neighbors to the desk staff; we are all here to make your staff comfortable and restful. With regards to safety the area where your room was can only be accessed with a guest room key and therefore non-guests cannot access those rooms. We appreciate your feedback as we are constantly working to improve our property. Hope we see you again.

"Home away from home"

5
25/10/2016

We just love this place! Clean, comfortable, safe, modern, well maintained and very competent and friendly staff. Hotel is very well located with easy access to restaurants and S.Congress Ave. We have stayed here many times and have never been disappointed.

"F1"

5
24/10/2016

Love this hotel!! It's a modern 60s style hotel really good MOJO! Staff is friendly great bar with bands and nice breakfast buffet! It was awesome! Convent to downtown and easy access to the highway. I would definitely come back.

"Awesome hotel"

5
24/10/2016

Great staff. Very conveniently located. Close to Downtown, South Congress, and the airport. Great value. Much less expensive than the Downtown hotels, but only 1.5 miles away. Lots of restaurants and bars nearby, even has a bar/restaurant in the hotel.

"Best Western Austin"

5
19/10/2016

We were on a girls get away to South Padre and stayed here on our return to FW. This is truly THE best Best Western I have stayed in. My husband and I stayed in four or give this past spring and summer, but none as large or with the offerings of this BW. Will definitely stay here when I stay over in Austin.

"Clean Room"

4
17/10/2016

I have been traveling for business for years and this was my first stay at a Best Western. I was pleasantly surprised. Room was very clean and staff was professional. I would recommend this facility to anyone traveling to the Austin area.

"Great place, just a little pricey"

5
16/10/2016

Stayed here 10/14/16. Hotel was nice and clean. The best part was the attached bar/restaurant, which we visitied during the evening/night. Great live music, really affordable drinks. Just be careful if your hungry the kitchen closes @ 10 p.m. and no one bothered to tell us that. But I would stay again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying and for sharing your experience. So sorry the cut off time in the restaurant was not shared; thanks for letting us know. We are committed to providing a comfortable and memorable stay. We hope you will stay again very soon!

"Surprisingly stylish!"

4
14/10/2016

Almost always stay at Hampton/Hilton Hotels on business, but this hotel was reserved with a conference block. Very cool retrofit of an older hotel, extremely comfortable and good interior design in a convenient location near S. Congress.

"stayed many times, always satisfied"

5
11/10/2016

I have stayed here many times often in the case of large events ongoing, ACL and X Games, etc. and this has provided not only convenient location, but really top notch customer service. All employees are courteous and helpful but let you enjoy your stay without being ever-present. I would recommend to anyone looking to stay in Austin for events when prices downtown skyrocket (more than usual) and you still prefer to be a quick drive away from the area. On the SE side so still offers good location if your event is at COTA.

"Good City (nearly) Hotel"

4
10/10/2016

Good comfortable hotel. Great rooms, good prompt service. Excellent complimentary breakfast Pool area OK. Did have a gym, but we didn't have time to use it. Bar and restaurant looked OK, but we didn't use them (other than for breakfast). Location good for travel (right by I35 intersection), a little further out of downtown that we would have liked, took us about 45 minutes to walk to SoCo area about 75 to downtown. Taxi home cost $12 (with tip)

"great stay"

5
09/10/2016

the hotel is very clean and quiet. staff very friendly and helpful. it is also close to bus stops that will get you to downtown pronto.7-11 right next door for munchie runs or for those with bigger wallets a Starbucks just across the street from there.Several dining options within walking distance.Continental cilub a little over a mile away.Hotel fronts I 35, but you wont even hear it.

"Best experience. Great value"

5
05/10/2016

I am so glad we discovered this hidden gem. Close to all the South Congress and Downtown action. Beautiful renovations. Really clean rooms and hallways. Staff was like having a high-end concierge. Free breakfast. Pool. Very affordable when you compare to others near-by. We will be back. And will recommend it to our freinds and family for future visits.

"Great hotel"

4
03/10/2016

Visiting Grandson at St Edwards so this was in a great location. The staff was extremely friendly and professional. The young man on the front desk, Placido, was very helpful as we were checking out. Someone who stayed previously had apparently smoked in our room and the odor was very strong. After spending time around Austin and coming in late in the evening we let it go as we were staying one night and with a music festival going on we figured there probably wasn't another room. Placido made note of our concerns as we did not want to get charged a cleaning fee for someone else's lack of respect. NO SMOKING is posted everywhere!! Other than that, the hotel, the room, the breakfast area were all very clean. Good selection at breakfast.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying and for sharing your experience. We are very close to St.Ed's and hope you will stay here every time you visit him. We apologize for the smoke odor, we are a smoke free hotel and the staff works hard to keep the guest rooms free of such odors. Next time please ask us to change your room, we are always happy to do that. See you soon!

"Great place to stay"

5
03/10/2016

This hotel went above and beyond my expectations. The room was clean, the staff was great and super breakfast. I would recommend this hotel to anyone. The bed was comfortable and sheets were clean. I am not sure if this was a new hotel or a remodel but they did a great job either way.

"Makes Up for the Location"

4
30/09/2016

This Best Western is a little further south than I had originally wanted to stay. It more than makes up for the location with its value and the attached resturant/bar. It was nice to have a place with ample parking attached to the hotel you were staying in that isn't over priced as the downtown hotels. The staff was helpful in getting a cab if Uber was taking to long, as well as pointing out different events that were in town.

"Can't really fault the place"

5
27/09/2016

Good, clean rooms, friendly, helpful staff, plenty of parking spaces and a hotel within easy reach of downtown. The breakfast is a typical American affair and could perhaps benefit from a wider choice of bread and pastries, but that's just nit-picking. This is an excellent place and we thoroughly enjoyed our 5 day stay.

"Great Value, Quick trip to Downtown Austin"

4
26/09/2016

Unique hotel (in a good way). Couple of buildings combined, but very convenient. An old motel layout that had been cleverly updated to look and feel like a new hotel. Seemed upscale for a Best Western. Lobby sitting area was comfortable and quiet with a nice coffee/cappuccino/espresso machine. Enjoyed the independently owned connected restaurant/bar that doubled as a breakfast area. Breakfast food was above average and well run (automated pancake machine worked well). Staff was helpful and friendly. Very well marked common areas helped you find things quickly. Had room with King bed and sitting area. Bathroom was hot and AC took a few adjustments to get it right. Free parking just outside of downtown. Overall, very nice hotel, especially given the value.

"Great Place , not crazy about the location !"

3
12/09/2016

I love BW hotels. Great beds. Big Rooms . Always smells nice and clean . Great Staff. Awesome breakfast . BUT , I need to be walking distance to downtown , so this location ( as with many ) dont work for me. . Pool is very nice at this property . Tip : ask for a ground floor room , so much easier . But never near the ice machine or the elevator !!!!!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying and for sharing your experience. While it's true we are not in the downtown business district we are minutes away, thereby saving our guests parking and valet charges as well as offering excellent amenities comparable to many downtown properties. We understand some folks have to be downtown and we are happy you stayed this time. Maybe we will see you again sometime.

"Great Stay in Austin!"

5
12/09/2016

A group of 6 of us went to Austin this past weekend and had the best time. We can credit part of that with a great stay at the Best Western Plus on Oltorf. The main reason I picked it was the free parking lot. We rode down in a 40' motorhome and the parking is limited near the Austin downtown area. We lucked out with this Best Western. From the first phone conversation to the moment we checked out we were greeted with helpful and friendly staff. They have totally redone the hotel and they put a lot of effort into updating. The pool/hot tub area was beautiful, although we didn't utilize it. The breakfast offered a lot of variety of juice, fruit, biscuit sandwiches, bacon, eggs, waffles and fresh yogurt. The Blue Moon bar was fantastic and offered great bands that allow you to top off your night while staying "close to home". The restaurant closes at 10 so we never tried it out. Now for the only downside: not a comfortable walking distance to anything. We did walk to the bus stop about 15 minutes away, but decided we would not be walking back, as the entire walk there was downhill. On the upside, it's only a $10 cab ride anywhere you want to go. I would definitely stay here again, especially for the value-half the price of most hotels downtown. And if you sign up for the rewards program you get another % off, when booking directly through them. Clean room and comfortable beds.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience. So glad we exceeded your expectations and becoming a Rewards member will bring you lots of benefits. We are always updating and improving our hotel and we truly appreciate all the feedback from our guests. Please stay with us again as soon as you travel back to Austin.

"Not terrible"

3
11/09/2016

Staff was incredibly helpful and nice, both at the front desk and on the phone. The room was nice and clean for the most part, but there were things in our room from the previous guest (something posted on the door, and a few toiletries). The beds were not particularly comfortable, the pillows were too firm, and the bedding was terrible. The blankets were slick and slippery and felt more decorative than practical. I slept under just a sheet for the two nights I stayed.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying and for sharing your experience. Please accept my apologies for any inconvenience caused you during your stay. Please know that at any time during your stay you can request your room be moved, especially when there is any issue in the room you are currently in. I do hope you reported these issues to the front desk. We are here to be of assistance, so please give us another opportunity!

"Conveneint Location"

3
07/09/2016

I have stayed at this Best Western many times over the years. There are a couple of issues that I have. The layout of the hotel: I realize that it is probably due to the fact that it is built on a small incline/hilly area. There are stairs throughout the complex and they don't all have ramps/ADA accessibility. There is one place where you have to go through 3 different doors (using key access) and go outside to reach the lobby. The outside rooms that face the pool can be quite noisy when loud patrons are in the pool area. All of their ADA accessible rooms only have 1 king bed. There are no ADA rooms with 2 beds...bummer. I do like the fact that this place is very conveniently located close to the downtown/UT area.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Please accept my apologies for any inconvenience caused you during your stay. We appreciate your loyalty to Best Western and for your multiple stays here. It sounds as though we could do more to get you in the perfect room based on your needs and preferences. Access can be pretty quick and easy and closser to the lobby and I invite you to contact me to help you with that, our sales manager or front office manager. Call us directly next time you are staying, we are here to serve you!

"Over priced"

2
07/09/2016

I found this hotel to be poor value for money compared to similarly priced hotels. It had the feeling of a Motel with all the room doors being exposed to the outdoors and facing the pool. This meant that noise levels could be high as you hear all guests entering or leaving their rooms for the entire hotel. Also if any guest uses the pool (open 8am - 10pm) you will hear that too. My wife and I ended up suffering with many bites whenever we slept in the room. These weren't the usual mozzy bites you might expect in Texas, these were flee bites. I spoke with house keeping who said there is nothing they could do. Staff at the front desk were helpful and friendly.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your concerns. Please accept my apologies for any inconvenience caused you during your stay. While it is true a number of our rooms face the pool with doors onto their floor's respective deck the majority of our rooms have interior corridor entrances. I am sorry you were bothered by noise from the neighboring rooms but please know we want our guests to report such things as well as accommodate as quickly as possible a guests request to be relocated to a quieter room. We are here to be helpful throughout your stay!

"Excellent stay, worth the money"

5
06/09/2016

Looking for an excellent hotel that really has your stay and experience as their main priority.... well this is it. The staff will bend over backwards to make sure they can exceed your needs. Their rooms and beds are very comfortable. The hotel is centrally located in Austin to SOCO, 6th Street, and UT campus. You'll be please and with the service and will find value in your stay.

"Nice hotel, outcome of ND game not so good."

5
05/09/2016

Very nice, clean hotel. Great staff. Hot breakfast was great and varied. Only downside for us was our room was a LONGwalk away. But everything else top notch and good value. well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done. 200 word limit silly.

"Great stay"

5
05/09/2016

Our son is in his 4 forth year at UT Austin, we are in ATX a lot. We have always stayed in a Best Western, and this location is the best one! And as a Best Western rewards member,, what more could you ask for!

"Could be better, but they try"

3
03/09/2016

This is an old motel that's been fixed up the best they can. Clean, modern lobby and some interior hall rooms but cinder block walls and dingy old rooms. The attached restaurant/bar is pretty gross so try elsewhere for a meal. Also, morning complimentary breakfast not too healthy - all carbs, prepackaged food, yogurt that comes out of a machine.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying and for sharing your experience, and I apologize for any inconvenience caused you. We are an older property that wants to accent its uniqueness and reflect the 78704 Keep Austin Weird vibe. We are not cinder block construction, however, and while it's true that our breakfast is not cooked to order we have a number of protein and gluten free offerings. We vary our menu and appreciate suggestions form our guests!

"Eat, sleep & swim"

5
03/09/2016

Clean and comfortable room, quiet and with a view of downtown, large and varied breakfast buffet, refreshing pool, large cable TV, more amenities than I had time to use. We were pleased with the location and value.

"Best Best Western"

5
29/08/2016

Excellent hotel. Close to family and great restaurants on S. Congress Ave. Reasonably priced drinks at the bar and good live music. We will definitely stay here again. We stayed in room 140 and it was extremely quiet and dark Great for a restful night following a good time on on S. Congress.

"nice stay"

4
28/08/2016

The hotel is a bargain based on the location. Food was Ok and they had live music in the bar. It not easy for a handicap person to get around due to stairs everywhere you look. I will stay here again the next time I need to stay in Austin close to town.

"Kinda Swanky"

5
27/08/2016

Lobby is really nice. Very nice rooms. Staff was nice and friendly. Rooms are clean. Pool is small but really nice. Breakfast buffet included makes this a great value. Good location, quick drive to downtown.

"Theft"

1
26/08/2016

I have to Unfortunately report dishonesty of the staff. On charges of having smoked in the room we were withheld bail. 250$!!! I respect the rules of host even if I do not risk sanctions. i've never smoked in room as regulation the hotel. No one has warned us to Chek out, I discovered only four days later, when I checked statement. if you decide anyway to stay at these thieves, careful to check out. I will have a bad opinion of the Texan hospitality and I will take this in Italy. I am saddened by this

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and I apologize for any inconvenience caused you. We are a totally non-smoking hotel and our non-smoking guests are very happy about that. We do impose a fee, but never without tangible evidence that smoking has occurred. The staff is honorable and honest and I do not agree that theft occurred.

"Business Trip - Great Value"

4
26/08/2016

Definitely worth the money. Friendly staff, very good accommodations (room, fitness, pool). Great central location. Will stay here again. It's very close to downtown and there are great food options on South Congress which is probably less than a mile away.

"Super Close to the heart of Austin"

4
25/08/2016

This hotel is close to downtown and to airport. It is a fine location- comfortable, engaging staff, great start with free breakfast. I really enjoyed walking/running through the area neighborhoods, and get a real feel for Austin! Close to parks, downtown, shopping and more. I wish I could have explored more!

"Great Stay"

5
24/08/2016

Nice, clean, and close to the city. Breakfast was delicious. We were lucky enough to get a room on the third floor with a view of the city of Austin. Had a wonderful time and would definitely stay here again.

"Pleasantly Surpriesed!"

5
23/08/2016

We were moving my son in to his apartment in Austin, Texas for college and needed somewhere to stay over night. This was close, right off the freeway, clean, nicely décor, bar for unwinding after the move, breakfast, easy check in and easy check out!! We will defiantly stay again, when we come to visit!!

"Robin Delgado "

4
21/08/2016

I just checked out of this hotel . I was impressed first with Placido the at the front desk. He was such a delight and so professional ,with answers to all my questions and with great ideas on what to do in Austin also the rooms were very clean ,I felt safe staying there because of the fine security this hotel has. All n all I gave it 4 stars the jacuzzi was not working and the water pressure was poor fix that and it would be five stare to me.

"Pleasant Visit"

3
20/08/2016

Good location, minutes from downtown. Nice pool area although the hot tub didn't seem to be working the nights we were there. Free breakfast which had a decent mix of waffles, pancakes, tacos and basics of eats toast bagels. Room was clean, however I felt like our ac only had two temperatures freezing or hot. Overall decent for a few days while visiting.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience. I am sorry you had some issues with your AC unit; I do hope you let the staff know so it could be taken care of . Our maintenance staff is very good at fixing lots of things; unfortunately our hot tub required outside attention and it's all good now. We apologize for any inconvenience from it being out of service. We hope you will be back soon!

"Best Western Plus Austin City is great!"

5
18/08/2016

Location to SOCO & downtown is awesome- driving distance but very convenient. View from hotel wasn't as good as we like, but that was the only downside. Hot breakfast changed daily which was great! Suite was nice, with 2 full bathrooms, great for families!

"Nice hotel near S. Congress St."

4
18/08/2016

We needed a hotel for just one night in Austin and picked this one based on previous reviews. We were not disappointed. We had room 154, a handicap accessible, king room. It was good size and had an easy chair, desk, big TV w/remote, mini-refrigerator, and microwave. There was a long sink-vanity outside of the bathroom. The large bath had a roll-in shower, really nice toiletries, and ample towels. The room was spotless and very comfortable. We had complimentary breakfast with a large variety of "real" breakfast items, even waffles AND pancakes. Parking was free. We were right off busy I-35 and our room faced the highway but the room was very quiet. We were just a few blocks east of Congress St., the street with all the unique shops and restaurants. We thought this was a great place to stay and would stay here again on our next trip to Austin. There was not one thing to fault. Sandy (in Denton)

"Great Stay"

5
18/08/2016

Hotel was clean, modern and the staff were friendly and courteous. Beds were super comfortable. Pool was amazing. The best part was the complimentary continental breakfast : waffles, fruit, fresh yogurt, eggs, bacon, hard boiled eggs, coffee, juice. There was something for everyone. Perfect location to get to Zilker Park without getting on any highway. Going through neighborhood streets was part of the charm in staying there.

"Excellent Place to Stay With Well Trained/Customer Friendly Staff"

5
16/08/2016

Services received from Hotel staff are to be commended, rooms are very clean, fixtures & amenities in room were all properly functioning, enjoyable stay with my daughter, perfect location to proximity to downtown Austin, breakfast food was excellent, Great value - will definitely return for another stay. Thank you.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Oh, you are most welcome! And thank you for sharing your experience.We love making people happy and comfortable. That you will be back is the supreme compliment. Hurry back!

"Great Stay in Austin"

5
15/08/2016

The hotel was very clean and nicely decorated. The room was great and very clean too. The free breakfast was the best I have ever seen; a variety to choose from; the Texas shaped waffles were huge. Everything was great. Customer service was good. The remote did not work and service came and fixed it right away. Will definitely stay there again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. So glad you enjoyed our breakfast and that staff was responsive to the issue with your remote. We are here to take care of you when you are a guest and we hope you are back very soon.

"Road trip to Austin"

5
14/08/2016

We have stayed here several times and keep coming back. It's consistently clean, prices are good, beds are comfortable and the breakfast is good too. It's an older hotel but has been updated. It's just a few minutes from SOCO.

"Great place to stay"

4
13/08/2016

This is a really nice place to stay but you needed a car (We didn't have one). Room was clean and comfortable and nothing we didn't like. Dennys restuarant over the road,and Blue Moon bar on the property. Very nice vibe, good bar service and band on Sat night. Breakfast nice but only goes till 9.30am. Bus stop not too far away but long wait between buses. service station over the road as well

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
So glad you stayed with us and were pleased with our hotel and amenities. Austin does have cabs and alternatives to them that the desk would be happy to help you with. If you are touring during the day time there are a number of bike rental companies that will deliver to the hotel. Hope you will stay again.

"The BEST Best Western!"

5
13/08/2016

We stayed here on a recent trip to Austin, and chose this location because it was conveniently located to where we would be going. That said, let me say this..."I'm impressed!" The decor is updated and contemporary, yet still welcoming. Our room was good sized, comfortable, clean, and well-appointed. It's also the BIGGEST Best Western I've ever stayed at. The only amenities we used were the wifi (which had a strong signal and stayed connected) and the complimentary breakfast. The breakfast experience was the only drawback to our stay. Breakfast is located in a bar/lounge/restaurant within the hotel, so I had high expectations. The reality was a line of people trying to get into the restaurant, which had the food set up RIGHT inside the door. So you have people running in circles getting plates/bowls to come back for food, people returning for seconds, people trying to exit...just a big mess. While waiting in line, we see all these "menu items" on the wall, like breakfast sandwiches, breakfast tacos, etc. NOW I'm getting excited! BREAKFAST TACOS! Yeah...WRONG! Individually wrapped biscuits, scrambled eggs, Canadian bacon.and sausage. :-( What a letdown! Now I spot the obligatory Texas-shaped waffle maker. Score! One person in line ahead of me, and other finishing up. I'll wait! Big mistake. Those people were making multiple waffles. Really? How rude! {Wake up, BW...you KNOW we love our Texas-shaped waffles! Buy another waffle maker!} Then I saw something I'd never seen: an on-demand pancake maker...just press the number of pancakes you want and VOILA! That was pretty cool! The downside was that the waffle maker, pancake maker, and bread assortment with toaster were all in the same small, congested area, so you got jostled around while you stood there waiting. Now I have food...and there's nowhere to sit. All the tables are occupied. (This is a BIG Best Western!) {Sigh} Now I know why I saw so many people LEAVING with food...there was nowhere to sit. Overall, I would highly recommend the hotel. Just be prepared for the traffic jam at breakfast, and pick up a tray (they're on the shelf below the plates) to easily carry your food out of the restaurant and find a place to sit.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying and for your thorough review. We really appreciate your thinking that we are the best Best Western! Another guest said we put the best in Best Western. Your comments and suggestions mean a great deal to us; we try to be responsive to our guests' suggestions and concerns and make adjustments as we are able. We hope you will stay again next time you are in Austin.

"Stylish Hotel with Easy Access"

3
13/08/2016

Affordable, clean, and convenient location. We were first to arrive each morning for breakfast and were impressed by the quantity and varied food options. The small refrigerator in the room was a very nice convenience. Parking was free and easy. Unfortunately we had an issue with noise. Not sure if the doors/ walls are not sound proof enough, or if the other guests were just extra loud. After exhausting ourselves with fun on the lake, we return to the hotel greeted by maintenance shampooing, vacuuming and using fans to dry the carpet in the hallway outside our door. One night guests above us were very loud, which sounded like a pogo contest, and the second night guests in the room next to us had a karaoke contest. Next time we will invite ourselves to the party instead.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Oh, how we appreciate your sense of humor! I apologize for any inconvenience caused you during your stay; I do hope you reported the noisy neighbors to the front desk so they could address with them in a confidential manner. We will remind our maintenance staff to remove equipment in early evening, thank you so much for sharing. Hope you will consider staying with us your next trip to Austin.

"Stay at Best Western Plus"

4
11/08/2016

Nice stay at this hotel, but there are no other brands of BW in Austin, just only two . The A/C was not working, but the front-desk immediately attended although he cannot fix the problem, gave us 5,000 points.

"It was just ok"

3
10/08/2016

Been all over and will rate this as ok. Not super clean. Beds are small and 6' off the floor. Pool was great but not at all ada friendly. Wifi stunk as bad as hallway which smelled a bit moldy. Probably wouldn't stay here again unless I had no choice

"Simply perfect!"

5
10/08/2016

Checking out today after the first stay of our 2016 vacation. What is not to love! ...Clean, has a feel of maybe a more 'high profile' residence or chain. The hotel sits right on the I 35 freeway with easy access both north and south, ample parking and a delight of a girl who checked us in. Room really nice and we'll appointed with all that you need including a more than adequate bathroom. The complimentary breakfast was amazing with everything we had ever had within in other similar hotel stays in America! Pool really nice and yesterday's brief encounter within her felt like a 'hot-tub' the water was so warm. Great sleep from the comfy beds and black-out curtains were welcome, particular'y after being up 27 hours from home to bed time. All in all a stay about to end without a single negative ...San Antonio the bar is set nice and high!

"Good stay at Best Western"

5
08/08/2016

We had a great stay the this hotel. If your driving it is a good place to stay since it is on the highway but it is just a short trip downtown and well worth it for the money. The room was very nice. Great bed great bath and good internet. Hotel is clean and well decorated with good service.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Our location is so perfect! And even though we are the I-35 frontage road, there are major surface streets to take downtown and to the SOCO district on South Congress. Our desk is very knowledgeable about how to get around the city and they are happy to help. Please stay again soon!

"Great stay in Austin!"

5
07/08/2016

This Best Western served the best breakfast that my children & I had on our trip to Fort Worth + Austin this summer of 2016. The pool was great; the room was beautiful and clean; the staff were very helpful. No complaints, other than it was a little tricky to figure out how to enter the hotel parking lot, as the entrances are from a one-way street or right off the highway/service road.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Wow! How great that you and your family rate our breakfast the best, we really appreciate such high praise. We are proud to have contributed to you all having a memorable trip and we hope we are on your itinerary of future trips. See you soon!

"very clean hotel, excellent breakfast"

5
07/08/2016

We stayed here for my daughter's tour UT visit. It is about 20-30 minutes with lights to get to San Antonio Street Parking Garage, but if you take freeway probably quicker. Very Clean hotel, excellent breakfast with waffles, pancakes, eggs, bacon, biscuits, fruit, cereal, granola bars, pastries, boiled eggs, coffee, juice, breads, cinnamon bread, bagels, etc.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us during UT orientation and best wishes to your daughter. Sounds like you will be visiting Austin regularly and you are invited to join our family of regular guests, Please come back anytime and Hook 'em Horns!

"Close to downtown action yet far enough away from the downtown traffic"

4
05/08/2016

Enjoyed our three night stay here recently. The staff was very welcoming and the lobby was classy - recently redecorated. This property is an old motel, but has undergone a renovation. The room was really nice - only one problem, which we addressed with the front desk on leaving. It wasn't a dealbreaker. There is a fridge and coffee pot, an iron, a blowdryer in your room. The complimentary breakfast was amazing! Something for everyone - fruit, oatmeal, yogurt, waffles, pancakes (with a cool pancake making machine!), cereal, toast, muffins. Hot bar was bacon, eggs, omelettes, flour tortillas, salsa. Good staff, great price. Parking is free. Short drive to the convention center - we saved $$$ by staying here!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and sharing your experience. Glad you found us convenient to your activities in town and that we helped you stretch your dollars. Please keep us in mind for your future Austin visits!

"Quick overnight stay"

5
04/08/2016

Stayed one night here and was pleasantly surprised. Front desk was very friendly and quick. The decor of the entire hotel is updated and fresh while maintaining a little retro vibe due to the building itself. The room was clean and updated. My only complaint is that I didn't find the beds or pillows very comfortable. I didn't use it, but the fitness center looked nice and even the laundry facility was one of the nicest ones I've seen in a while. The free breakfast was excellent. I loved that there were sausage biscuit sandwiches and bean burritos in addition to pancakes, waffles, and the usual free breakfast selections. We had to leave early so it was great to grab them and go. The location is close to Congress Ave and other activities. Overall, a very pleasant stay and would definitely return.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for your thorough review. It's great that we exceeded your expectations and that you appreciate our retro vibe, we like blending in with our 78704 Keep Austin Weird neighborhood! Hope you can stay longer next time you are here. See you soon!

"Nice restaurant and bar on premises"

5
04/08/2016

We were attended to by a very helpful young man. I asked about a scenic area I had heard of and he was kind enough to print out directions to make our drive easier. Our room was very clean and was ready upon early arrival! Yay a pet friendly hotel with an awesome breakfast buffet to top it off. The hotel also has a bar and restaurant and on Friday night there was live music! Totally great place to stay! I cant wait for my next visit to Austin!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. I am pleased that you felt attended to and well taken care of. Hearing that makes our day because we are here for you. Hope you are able to stay again soon!

"First Time in Austin"

4
04/08/2016

We really enjoyed our stay here. The staff was very friendly, our room was clean and the breakfast offered quite a variety as far as continental breakfasts go. This was a great place to stay for ease of access to SoCo and downtown. The hotel is right off of an access road to the highway and at first I was a little apprehensive because of it. We didn't notice the traffic while in the room, so it was a non-issue. We would definitely stay there again the next time we come to Austin.

"Family Wedding"

5
03/08/2016

First time at a Best Western and we were very pleased with this hotel. We received a family rate and had rooms together, which was great. The breakfast was delicious and had a very nice variety of hot and cold meals to choose from. Our room was spacious with a nice size refrigerator and microwave, plus a coffee maker. We used the Cappuccino machine in the lobby many times - great! The pool was great too and a necessity with the hot weather in August. Great location to get around Austin The staff was very friendly and helpful. Highly recommend this hotel!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for your glowing review. We really appreciate our guests and their comments and suggestions. Glad you enjoyed our lovely, restful pool area. Everyone loves our cappuccino machine! Don't wait for another wedding to stay with us again!

"Family Wedding Trip"

4
03/08/2016

This was the first time we stayed at a Best Western. We received a group rate for a family wedding and was pleased with the hotel and stay. The breakfast was great with many choices every day. The staff was very friendly and helpful. The room was very clean and had a refrigerator, microwave and coffee maker. There was a free Cappuccino coffee machine in the lobby too!

"BW Austin"

5
01/08/2016

Great location. Terrific restaurant/hot breakfast. We usually stay at the La Quinta because we can leave our low maintanance dog unattended in the room. Not always the case at the BW. This location had a more liberal dog policy and it worked great for us. Definitely go see the Austin bats at sunset. Hotel was one of the chains nicer ones and we would stay there again

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us, and I hope you will stay with us next time you are in Austin. Our pets are family so I'm glad you brought your dog; we are most happy to accommodate! Please come see us again very soon.

"Excellent "

5
31/07/2016

Just returned from the BWPAC hotel yesterday. It was an excellent stay. The staff is phenomenal. Larry and Placido. As well as others. I travel a lot and I really like this place. Breakfast is great. Blue moon bar and restaurant are great with a great staff also. Good drinks and reasonable prices all around. The property is very well maintained. Inside and out. I walk a lot and was glad there's stores and restaurants nearby. The hot tub wasn't working during my stay,which was a key reason in my booking. But hey. Things happen! I'll definitely return to this property on my next visit to Austin. Thank you ' s to the staff again. Excellent.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience.Our staff works hard to make your stay memorable and comfortable; thank you for praising them. We are all here to make you happy and we are looking forward to your return!

"Austin Best Western Plus hotel"

4
29/07/2016

This best western plus is in a great location for getting around Austin. The breakfast was great and the price was a very good value. Our only concern was noise from guests attending a family reunion. We did not call the front desk about it but next time we will ask for an upper level or interior room. We would stay here again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying and for sharing your experience. By all means let the staff know when guest noise is impacting your stay. So glad we were close to your activities. Do come to stay again very soon!

"Small rooms"

3
28/07/2016

We got one room for two adults and two children with two double beds. The rooms was small yet very clean. The location is convenient to downtown and access to I-35. We got a room facing the pool and stayed on the third floor. The room just felt tight.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. So sorry you felt cramped in your room. Traveling with family I hope you had a chance to enjoy our pool and hot tub. We hope you will stay again.

"Traveling sisters"

5
27/07/2016

Great customer service, clean rooms, comfy beds and great location we couldn't ask for more. Larry and Planico at the front desk were very helpful and friendly. Great location if you want to Shop at the San Marcos outlets, Tube the San Marcos River, Visit Greune, be close to everything Austin has to offer. Looking forward to our next trip to Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
And we are looking forward to seeing you again very soon! Glad we are convenient to your Austin activities and not far from things south. Our staff is dedicated to providing great customer service as well as information about the area. Thank you for your compliments about them. See you soon!

"Great Place to Stay"

5
24/07/2016

Wanted to stay in a place close to SoCo and my family, so we picked this Best Western. It is very convenient to all of SoCo's offerings. The hotel staff here is very friendly and helpful. We found the rooms to be fresh and clean. The beds and linens are so comfortable and everything looked brand new. We loved our room. We had a room that faced the pool. It was really quiet and close to the elevator and parking. They serve a full breakfast with lots of choices and hot and cold options. They have both a waffle and a pancake maker, eggs, sausage, bacon, omelets, cereal and much more. This hotel is green. They recycle. Always a plus. We really like this place and will definitely stay here on our next visit to Austin

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Wonderful, so glad you will stay with us again! We love our family of regular guests and thanks for giving us the opportunity to get to know you and your preferences. We are here to make you happy. Hope to see you soon!

"Great Place to Stay"

4
24/07/2016

My family was helping my grand daughter move back to Texas and we needed a place to stay close by. We chose this hotel because of it's rating on TripAdvisor. It did not disappoint. Everyone was extremely friendly and helpful from check-in to cleaning the rooms to checkout. The rooms were very clean and everything was really nice. The furnishings are new and the bed was fantastic. I wish I knew what kind of mattresses they use. Everything was in working order; AC, microwave, fridge. I was really glad to see that they recycle. The only thing that I did not like was the breakfast. I am one of those people that like organic, all natural food. They had a large selection of all breakfast items, most most of it was name brand GMO food. If they are serving organic, I would like it to be labeled so. They did have raw sugar. We will definitely stay here again when visiting my grand daughter.

"I want to go back! "

5
24/07/2016

My family and I stayed at this hotel for 5 days and loved it so much we were so sad to check out. The breakfast buffet was EVERYTHING and the staff were very friendly. The hours were decent and the food was well stocked up and I loved the variety! Breakfast tacos, oatmeal, pancakes, waffles, 3 juices, coffee, yogurt, fresh fruit medley, pastries, I mean it catered to anyones breakfast need. I loved the idea of the bar/restaurant inside which came in handy for when you wanted a night out but didn't want the whole 6th street kind of scene. The bartenders were awesome and they even opened up the dance floor for my friends and I to sing a little karaoke. The pool was very nice to lay out at and I loved the fact that it went to I think 8ft deep. There is a hot tub as well and they have towels sat outside the pool area for your use so you can leave your room towels inside and not have to request more. I really wanted to check out the fitness area but I didn't make it lol. It did look small but nice and well kept. I didn't like the idea of pets not being on one floor or just in one area, and I don't know if that's the norm, but our room was next to someone who had a dog and my partner is severely allergic to animals so we were takin back by that. I feel like there was sort of a pet odor as well in our hall but it didn't alter our overall opinion of the hotel stay, just an observation. I would definitely stay at this hotel again and highly recommend it.

"Best western plus hotel Austin city experience "

5
22/07/2016

Best hotel experience I ever had they had every thing you needed rooms were really good and the the best part was the breakfast I loved it they had so many things to eat and they swimming pool was really good and also the Hotub and placido was really nice and helpful and was really patient.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
How nice of you to say this was your best hotel stay! Thank you so much for that! Our staff is very dedicated to providing a memorable and exceptional experience and it sounds like we did not disappoint. Please stay again!

"Nice place...."

3
21/07/2016

We stopped here overnight on our way to South Padre. The front desk staff was excellent.. Friendly and helpful. The breakfast buffet was very good and was the small lounge and restaurant. The wait staff was also very pleasant.. Our room was clean and up to date. However, we found the layout of the hotel strange.. The elevators were very tiny... Yet the luggage racks that were so large,it was a tight squeeze.. You and the cart... no one else.. Plus, when you got off the elevator, you had to go up three steps to get to your room facing the pool area... Couldn't take the lugguage cart up the steps to drop off your luggage. Also, we found it very confusing to find our way around once you left the main lobby.. Wonder how handicapped people could get around... It was a nice place and I would stay there again, but poor floor plans...

"Austin Best Western"

5
18/07/2016

Excellent location, many things around the hotel to see and do. The capital building is within a 10 minute drive. Hotel staff are helpful in any information you need. They have 2 swimming pools and a hot tube. You are only about 45 minutes away from San Antonio.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Our location is great, isn't it? Glad we were convenient to your Austin activities and it sounds as if you went on to San Antonio. We look forward to seeing you again when you are in Austin.

"Good Experience"

4
18/07/2016

I found the staff to be on their game, friendly and helpful. The room had a pleasant smell before and after I turned on the air condition unit. The bed was very comfortable and the room was clean. The breakfast was enjoyable. I had a pleasant stay.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
So glad you enjoyed your stay; we hope it's the first of many. We have an ever-growing family of regular guests, and we hope that includes you. We are looking forward to spoiling you!

"A great place to relax and regroup."

5
15/07/2016

I was traveling with my son through Austin and we decided to stop at Best Western on a whim to give it a try. Not only were the people at the front desk extremely helpful and friendly, but the room was immaculate, the pool very enticing, and the breakfast was as plentiful and as nutritious as it gets. My only regret was not staying longer!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Well, you will have to come back and stay longer! Thanks for sharing your experience, and we are most happy that we exceeded your expectations. We all work very hard at providing an exceptional, memorable stay for all our guests. We are here for you. See you again very soon?

"Great stay with SURPRISES"

5
14/07/2016

It was a great hotel. Very clean and quiet. Nice rooms with a good mattresses. Great tv stations. Super friendly front desk people. A surprise that was included with our stay was 2 Pokemon stops & I believe the nice front desk man set off lures all night. Caught tons of Pokemon!!! ??

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. So glad you were comfortable and well attended to. It is exciting to have Pokemon stops here and nice to hear you had fun with them! Please stay with us again next time you are in Austin.

"Very good for the price and location"

4
13/07/2016

This was my first family vacation with my husband and our 1 year old daughter. When we got to the hotel everybody was sick of being in the car and we just wanted to lay out and relax... There was an issue with us trying to check in and we were in the lobby for an hour; and the kid behind the counter was very disrespectful and snide, making comments like "Maybe you should go to a motel 6." his name was Alec. We got to our room and settled in and it was very nice and clean, except our fridge didn't work the whole time we were there. Breakfast was super early for us (6am - 9:30am I think) so we only made it once but it was very average hotel breakfast, nothing extraordinary. The first night we found a cockroach in the tub and I noticed a dead one by the pool on our last night, but other than that I enjoyed it and felt very comfortable. Kid friendly and dog friendly (which my daughter loved). Ps. The maids were too bomb. The most friendly and nice people. We loved them and they did a Damn good job.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. Please accept my apologies for any inconvenience caused you during your stay. I am sorry you had problems checking in and with some insects. I am happy you enjoyed the pool and that our staff was friendly and helpful. Please be our home away from home when you are in Austin. See you soon!

"Great Hotel "

5
11/07/2016

This hotel truly deserves 5 stars. It is extremely clean, the breakfast is unusually varied with real food, the grounds are well kept, the staff is friendly, and the pool area is wonderful. The air conditioning fan blew cold, but it was easily blocked by moving a chair between the bed and unit.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Wow! Five Stars! How great is that! Thank you so much for your review and high praise. That means the world to us as we try for this every day. We are dedicated to being memorable and exceptional. Hope we see you again very soon!

"Bicycles stolen from bike rack at hotel front"

3
11/07/2016

The Hotel need to move the bike rack to a safer area , preferably inside the "key card" zone away from the line of sight of people passing by. The bicycles were locked each with their own combination lock. The CCTV cameras to not cover the area where the bike rack is.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and we are so sorry about your bicycles: not something anyone wants to deal with and we understand your frustration. I appreciate your suggestion and we will evaluate the situation with the management team.

"What a nice hotel"

5
10/07/2016

This hotel was perfect! The location was easy to get to, right off of i35. It had a cute pool which was nice a cool on the hot days and nights. The room was perfect, the coldest a/c which was so perfect after a hot day of exploring and the beds were clean and so comfy. Everyone that worked at the hotel was courteous, professional and very friendly. The only subpar thing was the breakfast as it was very small and very crowded with so many guests. I would definitely stay here again though!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Sounds like you were cool and comfortable. I apologize about any inconvenience with breakfast. We are glad to hear you will be back, hope it is soon.

"Great Location"

5
10/07/2016

We went to see the Bats and the 4th July Fireworks on the river, and this hotel was perfect. Easy to find and easy to get to the event. Rooms were clean and large. The breakfast was one of the best we have seen in a hotel of this category.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks for staying and for celebrating the 4th of July with us. We are very convenient to the downtown area and we are happy you selected us. Glad you enjoyed our breakfast and we hope you return to stay again very soon!

"Very modern with spectacular breakfast!"

5
09/07/2016

Private area though just off I35! Great rooms in modern design! Breakfast was so much better than any other continental included I've ever had! Easy access to South Congress shops and events. I highly recommend!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing that we are positioned a little differently on the frontage road. Being on the edge of a residential area on a large landscaped property does make us somewhat unique and "boutique-like". We appreciate your recommendation and hope that we will be your Austin home. See you soon!

"Terrible layout! "

2
08/07/2016

I would not stay at this location again because of the crazy layout of the hotel building. If you have any sort of handicap or ailment like bad knees or feet, you'd only be able to stay on the first floor. The elevators are very small! Only one person and a luggage cart will fit inside. If you stay on the 2nd or 3rd floors, the luggage carts will only help you getting the bags from your car, to the elevators, because once you get off and through the next door, there are steps you have to go up to getup the rooms. Walking through the lobby is a series of up and down between flat spots and more stairs. The hotel layout is horrible! Every guest we saw had the same look of confusion as we did. It just makes no sense and it complicated. It's a maze! The staff was friendly but that was about it. If hate to see a fire occur in the hotel because no one could get out of there!

"good value"

5
08/07/2016

Had not stayed at a Best Western before. Room was clean, WiFi worked - no complaints. Did not take advantage of free breakfast, but was a nice perk. Hilton did not offer that on the next day. Would stay again and would recommend.

"Great hotel, great location "

5
07/07/2016

We stay in alot of best westerns & this is one of our top favorites. We got a suite, which was in the back of the building on the top floor. We had a separate bedroom w/a full bathroom & a nice living area w/another full bathroom. That was a nice surprise. It was extremely quiet. The included breakfast was great, biscuit egg cheese sandwiches, breakfast tacos & a whole lot of other stuff. The pool area was nice w/lots of beach towels. Would definitely stay here again.

"Great Stay"

5
06/07/2016

My partner and I stayed here for the first two nights of a six-night stay in Austin. The hotel exceeded our initial expectations in that it was more sophisticated than what you might expect from a Best Western. Our room was large, clean, and had a nice view. Staff were very friendly and helpful: when the room we originally booked was unavailable, they upgraded us for no extra charge without hesitation; when we had a small issue with an adjacent hotel room partying extra loud late into the night, they addressed it immediately in a very professional manner; and they were always super prompt with taxi services. Breakfast both mornings were great, a full continental spread. Overall, we had a great experience, would stay there again, and would definitely recommend.

"Convenient Location"

4
06/07/2016

Nice Posh hotel very close to S. Congress and River activities. Breakfast and room very nice, Good internet. Ask for a room away from 35W if you want quiet. Staff very attentive. Very clean and nice facilities.

"Close to highway, and downtown. pleasantly surprised"

5
05/07/2016

I just finished staying at this hotel for several weeks. The service is great, the staff is wonderful as well. Because of my extended stay I don't get housekeeping everday, so they call me every few days (will call my cell if im not in room) to see if I need more towels or anything else. free breakfast buffet is good as well. standard breakfast pool is in a good loc, and hot tub is great as well. i have 2 complains I stay at so many hotels, 1)that the door does not close on its own.most hotels ive stayed at have doors that close on their own, and ive done it a couple times where i come in and forget to close the door. 2) for the buffet, when they serve the butter in the morning, the butter is served frozen, and this is the single thing i cannot stand the most is frozen butter and is impossible to spread shower has good pressure as well.

"Pleasnt Surprise"

4
30/06/2016

This hotel is close to downtown and easily located. It is the largest BW Hotel, I have stayed in. The double rooms are only full sized beds and there is not as much room as usual in a BW room. The amenities are all there and a very helpful and caring staff. The pool area is very nice and offers a spa, pool and a wading area as part of the pool. I was given a website to check out in and was unable to obtain my receipt at checkout because I was unable to access it. Maybe confusing.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for your loyalty to the Best Western brand. We are glad we were convenient for your activities but that you could also enjoy our pool; it's a great place for kids. The staff is very dedicated to being helpful and to antiicpate your needs. I am sorry for the confusion regarding our express check out; we are happy to e-mail you a check out receipt. Please stay again very soon.

"very nice"

5
30/06/2016

For the price and location it can't be beat! It is very close to downtown and super easy to get to. Check in/out was very simple. Rooms are a good size and has fridge and microwave with all the other normal amenities. Very clean! I would stay here again!!

"Outstanding staff"

5
29/06/2016

When we arrived at the hotel we were greeted by fantastic staff. They took time to explain to us the best points of interest, and marked them on a map. They even called the room 15 minutes after we checked in to make sure it was OK. I have stayed in many hotels across America but this one had the most welcoming staff and it was clear that they wanted us to get the best out of Austin. Rooms are clean, tidy and we had room 107 which is feet away from the outdoor pool and Jacuzzi. There is a 7 11 store next door and a petrol station. The hotel has a bar and restaurant which remain open until about 2am and a good prices. Reception can arrange for a taxi for you to get to 6th street which has the bars and music for about $12. You won't be dissapointed if you stay here.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for your comments; we are glad you had such a pleasant stay; we are all here to make sure yu are well cared for and that your needs are anticipated. We love making people happy and we want to be your home in Austin. Please come back very soon!

"Satisfied"

4
29/06/2016

I chose the hotel because of the pool area. My husband was doing research and I knew I would be there alone all day. I was very satisfied with all aspects of the hotel. Will definitely be staying at more Best Westerns in the future.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Our pool area is lovely and peaceful with the waterfall and landscaping. Please convince your husband to relax here next time. We look forward to seeing you again!

"Very Good Staff"

4
27/06/2016

While in Austin to work with a company for 2 days I stayed at the Best Western Plus for 3 nights. While checking in I noticed 2 buses arriving with a youth group. All I wanted from my stay was a good night's sleep and I was concerned that might not be possible! After checking into one room which happened to be in the part of the hotel where most of the group was staying I went downstairs and spoke with Alec. Alec was very helpful. He made me feel like my concerns were his. He showed me a room that was a bit removed from where the youth group's rooms were. It fit the bill. Alec then helped me move my things to the new room. When I saw him later in my stay he asked how things were going. Alec made my stay very good! FYI the hotel itself is a little old but has been made over into a quirky hip manner. Sort of a very Austin fun feel.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. I am glad we were able to attend to your needs and concerns; every one of our guests is important and the staff is dedicated to making your stay restful and comfortable. We want to be your home away from home in Austin; we hope to see you soon!

"Very Welcoming and Convenient"

5
27/06/2016

The staff was very friendly and can't beat the location. We got to and from our destination without any hassles due to having a convenient location. Hotel staff made sure everything we needed was available and in our best interest. Overall, great hotel!

"Great"

5
26/06/2016

Staff was great! The hotel is clean and really comfortable! I can't emphazise how great the staff was. During our check in they gave us great advice to tour the city and during our check out they call us to remind us the check out time 15 mins before.

"gem on Austin's southside"

5
25/06/2016

decent price, great breakfast, quiet room. We thought we had left something and called back. Larry took our number and checked with the maid staff and a few minutes later called us back to say they did not find it. The call back was unexpected and very appreciated. Moments later our daughter called to say she had found it at her house, so we had a very happy ending to the episode.

"quick Austin Trip"

4
23/06/2016

Hubby wanted to go to Austin and I was not going so i found this hotel and called to make sure of location rooms etc. The staff was super helpful and made sure he was checked in and taken care of in a very timely manner. Room was nice , location convenient and staff again couldn't have been more helpful.

"Comfortable & Convienent"

4
21/06/2016

I was suprised how nice and clean the interior of this hotel was. From the outside, it looks like an apartment complex but the rooms are roomy, clean and nice. This hotel is also close to downtown Austin and to the airport as its located right off I-35.

"Great hotel"

5
20/06/2016

Great value, awesome hotel. The pool is good for little ones, loved the baby pool section. Breakfast was the best we have had at a hotel. Lots of options. Beds were comfortable. Close to many attractions. Friendly staff. We will come back for sure.

"The Best Ever"

5
18/06/2016

This is the BEST hotel I've stayed in since choosing Best Western hotels on my travels. Will definitely stay there again when in Austin, and just can't say enough about this hotel. The rooms were well taken care of, very clean and well maintained. Hotel is just off Interstate easy to access off and on highway. Rudy took care of me before I arrived and during check in. His attitude was awesome which is hard to find these days. You can't go wrong with this hotel, top notch in comfort and service.

"Dependable and Perfect for Every Trip"

5
17/06/2016

Firstly, Best Western is one of my family's favorite hotel companies. The rewards programs have always really benefited us. This hotel in particular is a staple in our trips to Austin. We've come to know the staff and our way around the hotel. The pool and hot tub area is very well kept not to mention an 8 foot pool is always rare in hotels. The rooms have never left anything to be desired and sometimes we've been lucky enough to get an upgrade to one of the very spacious suites. The restaurant attached also does a great job of breakfast in the morning. One of our favorite things is to walk through Travis Heights, the neighborhood behind the hotel, and walk to Curra's grill. The houses are beautiful and the food is great too!

"Good location, good value"

4
15/06/2016

This is a good hotel for the value and the location is good if you do not want to be in the downtown area. Downtown is only about 10 minutes away so it was not an issue. It is nice that the hotel has a restaurant/bar attached. The hotel uses the restaurant premises to serve breakfast. On Saturday evening, there was even a live band playing. A nice little plus! I did not use the pool, but it looked nice and clean.

"A really nice place to stay"

5
15/06/2016

This is a really nice place to stay, plus the pool and hot tub was great after a long day in the sun. All of the staff was helpful and friendly. The Blue Moon Bar & Grill that is connected to the hotel was great food at good prices. Plus they had a awesome complimentary breakfast buffet. Would differently stay again if in the Austin area.

"Great place to stay"

5
15/06/2016

This hotel was very nice. The internet and the television both worked great, the breakfast was nice, and the rooms were extremely clean and nice. I was on the Hot Rod Power Tour with a friend, and we stayed at several Best Western hotels...they were all very nice and comfortable. The staff was also very nice and friendly.

"Nice older property that has recent updates."

5
13/06/2016

Easy access off the freeway and well lighted parking lot. Front desk staff very friendly and helpful. Interesting layout as it seems the hotel was a very open concept at one point and now has security doors in place. I highly recommend you check in before parking as your room may require you to move your car to the back of the property.

"Great hotel; great location"

5
13/06/2016

So glad we selected the Best Western Plus Austin City hotel. Location worked well since we walked, used busses and taxis for some of the time. The room was good sized for 2 people, clean and recently renovated. Beds, towels and linens comfy. Breakfast worked well, as did having a bar/live music on site. Pool area seemed nice although we didn't use it. Staff friendly.

"Another great stay with Best Western"

5
12/06/2016

Sometimes you get to see how great a stay can be when you actually see a problem resolved quickly. We had a King Suite room and the AC in the room wasn't cooling. . After calling front desk within minutes maintenance was there to fix. ..unfortunately that fix didn't last long so we were given a new room right away. Every single person we dealt with from housekeeping to maintenence to front desk were very helpful.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying and for sharing your experience. So sorry we had to relocate you but I'm glad it was handled quickly and efficiently. We really appreciate that you have stayed before and have come back: our family of regular guests is ever increasing!

"Outstanding Hotel"

5
12/06/2016

So happy we stayed at the Best Western Plus Austin City, Texas Hotel. The hotel was spotless and very attractive. ALL staff...from the staff at the front desk, housekeeping and staff at the breakfast buffet were very professional, caring, attentive, and wonderful. They couldn't do enough for us. This hotel is convenient to airport, highway, and the city of Austin in general. It did not disappoint!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
We are happy you stayed too! The staff is dedicated to providing you a relaxing and restful experience as we want to be your home away from home in Austin! Hope we see you again very soon!

"One night"

4
10/06/2016

Lots of parking. Funny shape and lots of odd hallways. Room seemed clean and had recent renovations. Locations awesome to get most places quick. Would recommend for sure. Didn't try pool in courtyard but it looked inviting. They let me check in early. Some elevators are very old, slow and tiny but they get the job done.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. It means so much that you would recommend us: that's what we work for every day! We want to please you and be here to provide you a comfortable and restful experience. Hope you are back again very soon!

"A bit overpriced"

4
10/06/2016

Nice hotel but perhaps 10- 20% overpriced. Freeway access is good. Location for sightseeing compared to other BWs is good. Very clean, comfortable, and a nice variety of free coffees in the lobby. If I were not dedicated to BW I'd probably have stayed somewhere else due to the price, but I wanted a BW within 10 minutes of the capital.

"Best Western Austin"

3
07/06/2016

Was visting Austin for a wedding, and a group of us thought we were on to a winner at the Best Westin Plus. Pool gym location, not all that great on any of these. Room was large and facilities were good. bit dated, I've stayed in a few best wetting and they are usually the same. Gym was small but had enough equipment for the basics. Free parking was good. Breakfast was fairly average, better off exploring for something better in town. Must hire a car to get a round, this hotel is not really located near anything. We split a car between three and was awesome to see the sites. recommend staying closer to town for a little bit more.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks for staying with us and for sharing your review. While not in the downtown business center we are just minutes away from there so I am glad you got do some sightseeing while you were here. Our staff is very knowledgeable about Austin and its attractions and very willing to help you select your activities. You may prefer eating breakfast at one our restaurants close by but do consider having us be your base of exploration next time you are in Austin!

"Cheers for a great hotel option."

5
07/06/2016

A convenient location for easy access to downtown Austin or beyond. Very clean and comfortable hotel. Our room was very quiet and the beds were wonderful. All the staff---from those behind the desk to the cleaning people---were extremely friendly, polite and helpful. The breakfast buffet was delicious with fresh fruit and many different options. The buffet was kept orderly and clean continuously. We highly recommend this place.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanlk you so much for staying with us and for sharing your experience. We are especially pleased that you recommend us to others. Pleasing you and gaining your loyalty is what we are all about. We hope to see you again very soon!

"Very Convenient for Austin"

4
03/06/2016

I don't like paying city centre prices and was touring Texas with a car so this hotel seemed a good choice. We actually stayed here a couple of times on this trip, both sides of a side trip out into Hill Country. Both times met with a very friendly welcome. One time our room was not quite ready, but they have a big lobby with a comfortable lounge area that has soft chairs, a tv and a machine that gives free and decent coffee. The hotel has obviously been expanded over the years as some rooms are straight off the car park while others are inside with a carpeted corridor. Rooms are good enough, clean and serviced quickly in the morning although beds are not of the newest. TV has plenty of channels and wifi is fast in the lobby and in some rooms. One of our rooms had patchy coverage but that is not unusual. The hotel is very conveniently placed on the road system but even when we had a front room there was no traffic noise. Also for foreign visitors like us I discovered the Conoco gas station next doors has pumps that accept foreign credit cards. This is useful because a lot of new pumps don't nowadays and it is a nuisance to guess how much a rentacar might take. Recommend this place to tourists, really convenient for travel in any direction into or out of Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience, Plus you shared some good information about the nearby gas station accepting foreign credit cards: that is very useful for us to know and share with our guests. Please stay with us again very soon!

"affordable and comfortable"

4
02/06/2016

Clean, affordable, comfortable (for the most part). I was given a handicapped room, which was not the best as far as very low bed, no tub walk in shower that water easily found it's way across the floor. I asked to be put in a different room, they were sold out and once settled in this room didn't force the issue for my other 3 nights there. Overall a decent place, close enough to downtown and free parking certainly beats hotels DT that charge to park.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. Sorry we were not able to change your room type; please book directly with us next time as that can increase the chance of you getting just the room you prefer. We look forward to seeing you again!

"Great Location"

5
01/06/2016

Enjoyed our stay. Good location near the lake and near Congress Street restaurants. Off of freeway but never heard any freeway noise. Allows pets, and pets fee the most reasonable I have seen, did not take advantage of pet owners as many hotels will do. Would definitely stay again! Rooms very clean and nice size, good pricing.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for sharing your experience. I'm glad we were convenient to your activities and it sounds like you enjoyed some of the great restaurants on South Congress. Many of us here at the hotel have pets so we recognize how part of the family they are, hope your pet enjoyed his stay too! PS many Austin restaurants have outdoor seating and permit dogs on leashes. Hope to see you again soon!

"Excellent Visit"

5
28/05/2016

This hotel is wonderfully run. The staff is helpful and cheerful. The rooms and grounds immaculate. Unscented products are used for room and linen care and that is wonderful. There are no awful perfumed smelling anythings. And, everything works!! The breakfast is outstanding with plenty of food groups other than sugar laden junk. A comfortably great place to stay.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so very much for staying with us and for your enthusiastic review. I am glad you noticed and appreciate the little touches in our amenities and cleaning products. We want to make you happy and we welcome suggestions from our guests.We hope ypu will be back to stay again very soon!

"Excellent Stay in Austin"

5
27/05/2016

The Best Western Austin City Hotel was excellent. The hotel was clean and quiet, the rooms were great and the pool was amazing for me and my 3 year old. The staff was excellent at check in and check out - everyone was helpful and nice. Convenient location to South Congress and South 1st.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for giving us high marks. We all work very hard to provide an excellent stay, we are here to please you. So glad you enjoyed our pool and children's pool`. Do come again as soon you are in Austin.

"Exceeded expectations"

4
25/05/2016

This type of hotel, next to the freeway and a little bit outside the city center, is not always up to a high standard. That was not the case for this one. This Best Western is nice, the staff pleasant, and the facilities were recently updated and refreshed. Rooms are clean, and the materials used in the rooms are nicer than you would expect. I'd stay here again, next time in Austin. I rated value as 'average' only because it was a bit pricy for a Best Western - but it was a lower cost than the typical big chain big city hotel.

"A good choice"

5
25/05/2016

I was very happy with my one night stay at this hotel. Onsite bar/restaurant, good warm breakfast, a nice pool and hot tub area. Room was very comfortable, updated and clean. The bed could have been a little more comfy, but I still slept great.

"Great in a lot of ways, but not all"

4
24/05/2016

I really, really wanted to love this hotel based on the TA reviews I read. This hotel hits the mark in a lot of ways, but definitely has an issue which may not be able to be fixed. Stayed here for UT graduation for three nights and didn't get much sleep. Was on the 2nd floor and the room above would squeak like a broken box spring every time the person in it walked around, which, unfortunately, seemed like all hours of the day and night. The hotel is older but refurbished, so it could be in the construction. Couldn't ask for another room as the hotel was sold out due to graduation. Nonetheless, there are a lot of positives if you hit the jackpot and get a quiet room. Refurbished interior, comfortable beds, free toiletries (even makeup remover), hot breakfast with a very decent selection each day,fresh apples in the lobby, free coffee every day, free movie channels, free internet and parking, and an excellent location just far away from the madness of Downtown but close to the highway, south Congress and university area. Though I will agree that they need to keep the breakfast open a little longer each day. I did mention the noise issue when I checked out and the manager was very pleasant about it and discounted my stay. I did not expect that but it was a kind gesture given my lack of sleep all three nights.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. I apologize for the noise you experienced; we will make every effort we can to address these concerns. It sounds like you were happy with all the various amenities the property has to offer, and we will try to be more responsive to the breakfast hour needs. Do come back to stay next tie you are in town!

"Great hotel"

5
24/05/2016

Close to all, cabs were inexpensive. Close to SOCO. Easy to great good restaurants. I liked this property as it is A Best Western Plus! Great Mexican within minutes, fgo to Curra's! Bar none...the best. Go to Continental Club on tues night at 7 for Toni Price. She is amazing.

"This is 3.5 of 5--above average, but not a top tier property"

3
23/05/2016

This little hotel is on three stories high and try to stay on the top floor because of the noise factor. We were under Elephants! I find it hard to believe that many people on weekends seem to forget that people are in the lower rooms! Road and hall noise are not a problem. The hotel is clean and the rooms are large and modern. Nice property. Breakfast could use a little work, but it is OK. The staff at breakfast is not English speaking and needs to smile a bit more. Parking is adequate and safe. The location is great for south Austin venues and we will use it again when we can't get into our "regular" places. We have had to stay in a number of Best Western's lately--they are doing a good job.

"Graduation stay"

3
23/05/2016

The location was good. The rooms were rather small. The breakfast needs improvement. They really need to keep the breakfast area open until 10:00 a.m. and not 9:30 as it is presently. Housekeeping was very good. Room was always found clean and refreshed. The lounge/bar area was loud and noisy and the menu items need some improvement. My son had ordered a wrap and I ordered chips and salsa. The chips and salsa never showed up. I was too tired to complain as we had just arrived from a long drive. The access from the room to the lobby was a little confusing and convoluted. The balconies were not "real" balconies but just look-out windows.

"Great location for University of Texas"

3
23/05/2016

The location of the hotel was great. The rooms were clean and had plenty of room . The wash basin was in the room rather than the large bathroom which was a little different. They had a large refrigerator and Microwave and nice LG TV. The room comes with a nice full breakfast..and you can make your own pancakes and waffles!!! The waffles were terrific!!! The price was a little higher than i would have expected but it was during UT graduation and we were lucky to get a room.The other hotels were also higher priced this week. Also there is free wifi

"graduation 2016---U. T. Austin"

5
23/05/2016

I have stayed here before and that is why I come back. Trip plans seem to always change somehow: front desk staff very helpful to our change needs, info on site directions excellent, down to traffic congestion.

"Small room, but clean."

3
23/05/2016

The room was extremely small for the price paid. Staff was friendly and the room was clean. However, the room was difficult to get around in without bumping into each other. Unhappy with the price paid for the small room.

"Seminar stay was surprising in Austin, TX"

4
21/05/2016

Since we don't normally stay at Best Western hotels, we were surprised by what the Best Western Plus @ 2200 South I 35 on May 20, 2016. My wife had a seminar at the hotel, and after check-in, we were surprised by the layout and roominess offered at this hotel. The room was nice and clean, and although the bathroom was smaller than we are used to when we travel, this room was sufficient for what we were here in town for this time, for a good bit cheaper than what we normally pay at the major hotel chains. Given that it was sort of a last minute reservation, and would have stayed longer if rooms were available, but since it was University of Texas' graduation weekend, there was none to be found. Also, the manager of the property allowed us a later check-out, on request, since we were there for some training at the hotel. However, the room and location was all that we needed for this trip, and since the nearest Starbucks was 2 blocks away, the location was ideal. One thing of note:the whole time I sat in the lobby on Friday afternoon, the traffic on I-I-35 heading north, was bumper-to-bumper the whole time we were there. In fact, when we arrived at approximately 9 PM the night before, traffic was still fairly heavy in the area, and while heading back to Houston around 3 PM Friday afternoon, Hwy.71 was extremely heavy until we passed the airport, around TX-130, the toll road that heads from east of San Antonio on I-10, and stays to the east of Austin, bypassing Austin. Once all of the roadwork is finished, it will be a nicer drive.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
So glad you stayed with us and that we exceeded your expectations. We love surprising people with our product and customer service, and I hope you come back just to enjoy and relax. Our pool and hot tub area is especially lovely in spring and summer when the trees and shrubs are flowering. Hope we see you soon!

"Exceptional"

5
21/05/2016

I don't usually write reviews on Trip Advisor but in the case of the Best Western Plus, Austin City Hotel I make an exception. Pretty much everything about this hotel was great during my recent stay. The hotel is spotlessly clean and well presented and the bedroom I was allocated was extremely comfortable. I did not eat in the bar in the evenings but breakfast was good. However, what made my stay especially enjoyable was the staff on reception, Alec, Placido, Amy and Larry. These guys deserve a medal as they could not do enough to help me and ensure that my stay was a pleasant one. I stay in hotels regularly and most far more expensive than this one but this was of the best I've stayed in for a long time. Thank you guys

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience, made all the more meaningful since you don't usually write reviews. Our staff is very dedicated to being friendly and helpful and they say "thank you!" for your kind words. I guarantee they will remember you and probably call you by name the next time you stay. Hope to see you very soon!

"clean, well priced,and comfortable"

5
18/05/2016

This hotel was clean, well priced, friendly staff, and comfortable rooms. The breakfast was far above what you normally get in complimentory breakfasts. Start my morning with a good cup or coffee and I am a happy girl.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
We are happy that you are happy! Thank you so much for staying and for sharing your experience. We are here to provide that memorable stay so please give us the opportunity for a repeat performance very soon!

"Pleasantly Surprised"

4
18/05/2016

This was my first time staying at a Best Western Plus and I must say that I was very impressed. The property appeared to have been recently updated so everything was new and modern. The internet worked well and the rooms were clean and nicely decorated. My only con was the old style AC system in each room that was very noisy.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Glad you gave us a try and that you were not disappointed. We are dedicated to being your hotel of choice when you are in Austin. Please come back very soon!

"Great hotel right outside the city "

4
16/05/2016

Just ten minutes from the airport and another ten to downtown , the location was great. AAA got a nice discount too. Not your regular free morning breakfast. Many selections. All good. Our room was clean and comfortable. There is a pool that is surrounded by rooms. Nice and private.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. Glad we were convenient to your destinations in Austin. We are pleased you liked our breakfast and its variety. We are always open to suggestions from our guests for other menu options but we vary it day to day as well. Come back to enjoy our pool and hot tub!

"Southwest Fuel and Convenience Expo"

5
16/05/2016

Well kept, modern updates, with more than enough amenities! The rooms were silent to the adjacent rooms, and even outside noise (and this hotel is right on the interstate). This made for a very comfortable stay and excellent night's sleep!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. I am so glad you were well rested and not bothered by any passing noise. Of course there's nothing like sleeping at home but we are happy to be here for you when you travel to Austin. Hope you stay again very soon!

"Good, convenient Austin motel"

5
15/05/2016

This appears to be an older property that has been well maintained. The room was outside entry, average size. I really liked the fact that the bed wasn't covered with a 50 pound Duvet! It had a normal weight bedspread, which is much more comfortable for me. I also appreciate that the motel is 100% non-smoking. The breakfast was excellent with more good choices than most motel breakfasts. The location is right on I-35, but we weren't disturbed by any road noise. The price was reasonable compared to comparable properties.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for your thorough review. We are an older hotel but we are always working to improve and innovate. We are here for you and want you to be comfortable and well rested. Please join our growing family of regular guests!

"After a bad La Quinta Experience, Best Western Plus was Delightful in every way."

5
13/05/2016

The most outstanding feature of the Best Western Plus was the amazing staff. They were all helpful, pleasant, funny and genuinely committed to my "good hotel experience" The younger members of the team, Placido, Amy, Alec, Larry etc provided top notch service mixed with humor and personal interactions that made me feel very welcome and comfortable. The hotel was clean and the rooms were very comfortable. I will certainly return to this hotel on my next visit to Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for your sincere and enthusiastic review. You have made our day! Our staff is dedicated to providing attentive and caring service, and they appreciate you! Please stay again real soon.

"Nice hotel"

5
13/05/2016

Very convenient, updated, modern hotel. Close to highway but very accessible to downtown Austin without going on the freeway. Close to SoCo area which has trendy shops and restaurants. Pool area looked very nice, wish we had gotten in earlier to enjoy the pool. It is a FULL hot breakfast included. Pretty much anything you can think of, they have it. This makes it a very reasonable cost since you don't need to buy breakfast. For our family of three that was a nice savings. Front desk was very helpful giving us a map and directions and helpful hints.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for sharing your experience. Glad you could enjoy the vibe on South Congress, lots of great eating there! We are happy you enjoyed our breakfast; we appreciate suggestions for new items. I hope we will become your hotel of choice when you are in Austin See you soon.

"Good place to spend the night on the road north."

4
13/05/2016

The room was clean and comfortable, the Wi-Fi fast and reliable. There's easy access to I-35, but it's also close to Congress Ave. so if you're spending the night, you'll also be able to take in some of the atmosphere. I appreciated the recommendation of Magnolia Cafe ("Sorry, We're Open"), which looks like a throwback to the 60;'s.

"Great place and good location "

4
13/05/2016

I have to say that was really surprised at the quality of this best western. This location is easy to get to downtown just minutes. The breakfast was awesome. The staff was very very nice. The rooms were nicely furnished and up to date. The courtyard with the pool was very inviting. I would certainly stay there again in the future.

"Nice place!"

5
12/05/2016

Clean and updated, his hotel is fairly centrally located for all things Austin. The lobby is very modern and the front desk staff very nice and accomodating. Our pool view room was easy to get to (some reviewers complained about difficulty with that). It was very clean, updated and welcoming. The mattress was great, the room was quiet at night, except for the birds! Breakfast was good with lots of choices (loved the Texas shaped waffle maker!). The pool and hot tub were fairly well maintained, just had some leaves and tree debris. I would stay here again next time I go to Austin!

"Best Western"

5
12/05/2016

Nice for the price. Great breakfast. The staff was very considerate and helpful. The room was comfortable roomand clean. The area was quiet. Close to a local mart for snacks and drinks. A short drive into the city.

"Great beds, staff - short drive to downtown"

5
12/05/2016

What a great place. The beds are very comfortable, room was immaculate and well appointed - staff was so friendly. The added bonus - breakfast! It was far better than any buffet offered at other similarly priced hotels.

"Overall Great for the $"

5
12/05/2016

This was one of the less expensive places to stay in the area, I wasn't expecting much. I enjoyed the bar area and the breakfast, I travel a lot, Best Western isn't usually on my radar but the last two that I have stayed at have been pretty nice.

"Comfortable and quiet"

4
11/05/2016

This is a good location if you're going to downtown Austin for any reason. I had a king bed in a room that was very comfortable and the breakfast area in the hotel was well-supplied with plenty of cereal, fruit, eggs, bacon, juice, and waffle and pancake batter. The only drawback is there are few good restaurants in the immediate area. It can also be tricky getting back to the hotel if you approach it from the west, so if you're driving make sure you consult a map of the surrounding streets. Otherwise, it was a really good, reasonable choice for a few days' stay.

"Anniversary"

5
11/05/2016

We stayed at this hotel for our anniversary and it was very nice and convenient. Would recommend this to anyone. Employees and hotel were very nice and hotel very close to everything you need. No matter what your looking for nice place to stay

"Great Hotel - Horrible Mattresses"

3
10/05/2016

Beautiful Hotel. Very modern décor. Beautiful courtyard and pool - which is large for a hotel pool. Very clean. Awesome full breakfast. Friendly & knowledgeable staff. Mattresses were very uncomfortable. We could feel and hear every spring.

"Good place for the price"

4
09/05/2016

The room was nice & clean. Friendly staff. We had an outside room so we were woken up a couple of mornings by the sound of a saw from the neighbors. Other than that, cant complain. We went to the hotel bar one night and had a few good drinks. The best thing about this hotel was the location.

"project managing"

4
09/05/2016

overall experience very pleasant. Location of Hotel is great. we would approeciate Restaurant opening a bite earlier for those who have to drive downtown for early bird business. Appreciate the decor and overall welcome from the staff who seems to have great love of their City & State.

"In town for ACL"

5
08/05/2016

Great hotel! The location was great, not too far from anywhere we needed to be. Used uber to get around. The hotel was super clean, the rooms were comfortable and the staff friendly. Had a bar and restaurant attached which was nice. Didn't take advantage of many of the amenities but plan to next time. Definitely recommend this hotel! Will be staying here next time I'm in town!

"Great place to stay"

5
07/05/2016

I was very impressed with this Best Western. The rooms were nicely apportioned, especially for a chain. Great choices for breakfast. Conveniently located to downtown Austin and to SoCo. Rudy was very helpful In suggesting places to eat.

"Overnite in Austin"

4
03/05/2016

AAA, value, very clean, smoke free updated, outdoor corridor room. Parking in front of room. Breakfast plentiful. Front desk staff helpful and friendly! A cc card scam alert warning was posted at check in :( which we heeded! Loved the quirky decor, "Keeping Austin Weird!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks for staying with us and for liking our decor. Being in the original "Keep Austin Weird" 78704 zip code we have to do our part! We are part of the neighborhood and close to so many of those Austin destinations. We do hope you become a regular at our hotel when you are in Austin. Hope to see you soon.

"Best Western Hotels"

4
03/05/2016

Best Western is always my "go to" hotel. The guest rooms are always clean, and the staff is always helpful and friendly. The beds and pillows are always comfortable. The complimentary breakfast is always inviting and the coffee is very good. The location in Austin was excellent and the bar had very nice band. Perfect way to wind down my day. I highly recommend Best Western in any city you are visiting.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for your loyalty to the Best Western brand; we love that you are part of the family! I am so glad we are here for you and we look forward to seeing you again soon.

"Good hotel just outside of the downtown Austin area"

4
02/05/2016

I needed a hotel for a Saturday night for a sightseeing trip just prior to a convention at the end of April. All of the hotels in downtown were ridiculously priced, and since I was paying for this on my own, needed something a bit cheaper. Found this on hotels.com and with good reviews from TripAdvisor, I booked it. Price was reasonable, location was good and the room was clean. The good - the hotel is very conveniently located to the downtown area, Ladybird lake and park (which I went to on Sunday) and has a bar/restaurant attached to it. The room was small, but very clean. I have generally found Best Western's to be clean and this one was no exception. I don't really like hotels where the doors open to the outside, but I knew what I was getting into and the area seemed very safe. I did have a problem with the toilet not flushing properly, but since I was only in the room for a brief period of time, I didn't have the time to let mgmt know ahead of time. I let them know when I was checking out and they thanked me for the heads-up. Wifi was fine, didn't really use it that much since In wasn't in the room much. The free breakfast was ok, it's your standard fare for this type of hotel - scrambled eggs, bacon or sausage, breads, etc. Not great, but does suffice. The price was very reasonable and I'd definitely stay here again on another trip to Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for your thorough review. We are happy you selected to stay with us after your convention concluded and it sounds as though we did not disappoint. Our staff is committed to providing everyone with a comfortable and restful stay. Hope you come back and stay longer next time!

"Well maintained and managed hotel"

5
02/05/2016

I had a good stay at the hotel. The staff was good and respectful, the property was well maintained and it has a number of conference rooms. Complimentary coffee machine was awesome and I see number of guests using it. Good restaurants closeby. Will come back again

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience. Our staff really enjoys pleasing their guests and are happy you were happy! Please come back often, and welcome to our family!

"great place to stay"

5
01/05/2016

This was a great hotel. It was very convenient to get in and out of downtown Austin. The hotel staff was very friendly. The offered a very nice breakfast in the morning. I would recommend staying here as an alternative to some of the pricier hotels in the city.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us. We do have such a convenient location, easy to get to most of the favorite Austin destinations, but lots of stuff to do on South Congress on the way to the downtown! I hope we become your home away from home when you are in Austin!

"Wonderful Staff"

4
29/04/2016

The staff was super friendly before & during our trip. Great selections for breakfast and we loved the hot tub. Our room faced the courtyard/pool and was relatively quiet. There is a cool restaurant attached to the hotel, but is independent. They have good food at reasonable prices and play old rock songs. If we have to travel through Austin again we will definitely consider this hotel again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. We have a very dedicated staff who is also knowledgeable about Austin and can get you were you need to go. They enjoy helping our guests in any way they can. We are all here to please you. Please do stay again on your next Austin visit.

"Best deal for the price"

5
28/04/2016

Excellent location in South Austin. Near many hotspots. Pool looked great, but we didn't have time to use it. Breakfast and fitness center were pretty good, but left a little for the wanting. Certainly best deal in the area!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. We value our guests' suggestions so please tell us how we could improve our breakfast and fitness center. We want you to only stay here when in Austin, so send your thoughts. See you soon?

"Thoroughly Enjoyed My Stay"

5
26/04/2016

This is only the second time I've stayed at a Best Western Plus but it definitely won't be the last. A rather large group of friends checked into this hotel and the front desk staff were great. We had multiple rooms under one name and some rooms were staying longer than others; the front desk was able to sort everything out and did so with professionalism and positive attitudes. My room had modern decor, the beds were extremely comfortable and the bathroom was beautiful. This hotel provides complimentary breakfast and it was great. The layout of the breakfast area is a but funky and can cause the line to get a bit cramped but the food was amazing. This hotel has a fitness room, pool and jacuzzi. While I did not partake in the fitness room or pool, the jacuzzi was amazing. All in all, I was pleasantly surprised and really enjoyed my stay.

"Best Western Austin"

3
25/04/2016

We like Best Western so booked this as it had breakfast and free parking for one night. Luckily we only stayed one night. I found the check in staff cold and not too informative. The room was very nice however and breakfast quite extensive. It being on the highway, it was difficult to get in and out.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for your loyalty to Best Western and for selecting to stay with us. Please accept my apologies for any inconvenience caused you. Our staff is generally very eager to provide information and suggestions, and I will share your comments with them. I hope you will consider staying again.

"Great location"

5
25/04/2016

Enjoyed our stay at this hotel. Very convenient for the trendy South Congress area of Austin. Our room was very comfortable, internet speed was good too. I was concerned about possible highway noise but this turned out to be no problem - we slept very well. Overall great value.

"highly recommend!"

5
24/04/2016

The staff was outstanding. I loved that the hotel was near the South of Congress area. Entry to the hotel was a bit challenging due to the one way entrance, but once we figured it out all was great. The hotel was in wonderful shape and extremely clean. I would definitely return.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for being our guest and sharing your experience. Our location is so perfect and it sounds as though you enjoyed exploring SOCO. Our staff is very knowledgeable about Austin and they will be glad to help you find your way around some more next time you are here. Hope we see you soon!

"Very-very nice experience"

5
24/04/2016

Overall a very nice hotel, staff, location. Pretty grounds, comfy room, good breakfast. Liked it a lot. Loved the social hour. Near the highway but quiet and close to Austin. Highly recommend this hotel.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying and for your succint review! We so appreciate all you folks who take the time to share, it really means a lot to us. We live to please people. We hope you stay again many times!

"Don't go there for Business, only for vacation!"

1
24/04/2016

The Wifi blocks work VPN and remote desktop access. I was unable to work from my hotel room. If you are here for pleasure, you will enjoy it! If you need to work from your room... beware! Otherwise, the rooms were clean, the service was amazing, location is great! There is a lovely liquor store around the corner that sells all kinds of great wines and rare beers. I recommend this place for leisure only, not for business travellers that need access to remote machines of secured VPN... they block it all!

"Clean, friendly, convenient!"

5
23/04/2016

Our stay here was excellent! The hotel is one of the cleanest we've ever stayed in, the breakfasts are top notch for a hotel in this price range, and the staff is friendly and helpful. We loved the location just on the fringe of activity, allowing us a little downtime in their bar that has a neighborhood feel to it. The 10 minute drive to any district was well worth the decision to stay outside the downtown area. When back in Austin, this will be our first choice of places to stay!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for validating the reasons to stay: clean, friendly and close enough to enjoy everything that is Austin. It's music to our ears that we will be your go to place in Austin. Hope to see you again very soon!

"Great staff and cocktails"

5
23/04/2016

Great location, 20minutes from SOCO, clean, comfortable room and lovely pool to cool off in. The staff, from reception to the girls in housekeeping were efficient but also very friendly, nothing was too much trouble.

"Good night's stay"

5
22/04/2016

Jack and I, and two friends reserved 2 rooms for an overnight stay, for our sightseeing the next day here, and had a good night's stay. We had been sightseeing in Fredericksburg all day, and drove to Austin (but had a bit of trouble finding the hotel!) You could see it from one side of the highway only. We had a King room, with a huge walk in shower; our friends had a double room that was very nice, as well. We ate a late supper in the adjoining "Blue Moon Cafe", and were entertained by an Open Mic Night. It was fun listening to music! The next morning, we enjoyed a very nice breakfast before we had to leave.

"Convenience and Comfort"

5
21/04/2016

The only problem was figuring out how to actually get to the hotel in the dark. I could see the hotel but not the road to access it. Once I found it, the hotel was comfortable and pleasant. It has easy access to St. Edward's University and is one the same side of the highway, which is nice. The room was comfortable and quiet and the breakfast was top notch.

"Good location no frills"

4
21/04/2016

It's a very good, very clean and comfortable hotel just 2 miles of the downtown, where you would have to pay 3 times as much and have aggressive service (and pay $30 day for parking). The restaurant staff is great; the food is OK though - well if you enjoy live music you may like it better :)

"This place exceeded my expectations"

5
20/04/2016

Last weekend, we spent two nights at this hotel for a family wedding. The bridesmaids were in the suite next door, and we stayed in the next suite making final preps for the wedding. The suite was very nicely attended with premium bedding and linens. The suite was basically two hotel rooms with a French door in between. This meant that there were two baths, two tvs a king size bed and a couch and a desk in the other. There was also a nice sized refrig. Housekeeping was very accommodating, waiting until late in their shift to clean our room and on the day of check out, finding an ipad and jacket that I left behind. A young man contacted me and helped me to arrange to have it shipped to me. My daughter went to breakfast and gave it a thumbs up. The room was affordable and nice, but the people were the true treasure of the Hotel. Each and every staff member was ready and willing to meet our every need. It was delightful. Finally, highly recommend this hotel to anyone visiting Austin.

"Best Western PLUS Austin City Hotel, Austin, TEXAS"

5
18/04/2016

We love this hotel and always stay here when visiting with our son who attends college here. It is close to campus and extremely nice. Staff are always very friendly and professional. Rooms are very nice and clean and the breakfast buffet is wonderful with lots of options. Love the free 24 hour cappuccino machine too!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for sharing your experience and for being part of our family. I am glad you are in Austin regularly and I hope you will continue to visit once your son is finished with college. Hope to see you again very soon!

"Great Location and Price"

4
17/04/2016

Second time we've stayed at this hotel. It has a great location on the south side of Austin and S. Congress is just a few blocks away. The rooms are clean. The breakfast is held in a restaurant on site. We will stay again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for your loyalty to our hotel; it is much appreciated as we especially love our regular guests who are truly like family! It sounds as though you are in Austin regularly and we look forward to seeing you next time!

"Great value, great location!"

5
17/04/2016

This was our seventh hotel at the end of a twelve day business trip. We were impressed with the hotel grounds, comfortable pool area and adjoining restaurant, the very welcoming, friendly, helpful reception and housekeeping staff, interesting lobby decor, easy access to the highway and low price compared to our other lodgings on this trip.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Oh, you have made our day!How wonderful to be the best of seven hotels in twelve days! We are truly honored and most appreciative. We are here to please our guests and help them have a comfortable, restful stay. We hope you will be back very soon, and please stay awhile!

"Wedding layover"

5
13/04/2016

Perfect overnight while attending a wedding at Kindred Oaks. Hospitable desk clerks, easy access to room, and great location, Nice breakfast with long serving hours. Everything you might need is close by, so don't panic if you forgot something or the weather changes...lots of options to fill any needs...also next to a convenience store and many area restaurants.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. We are happy you were pleased with the service you received and the amenities we offer. We hope you come back to stay again very soon!

"great value"

4
13/04/2016

The hotel was in a good location to make day trips to LBJ ranch, Fredericksburg and finally to Gruene and San Antonio. It was also convenient to the downtown area. The hotel staff was friendly and efficient and the price was right. Would stay there again. Included was breakfast. Also the adjacent restaurant and bar served $4 Margaritta that were great.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and sharing your experience. You did some serious touring while you were here and we are ideally located to get to all of those places. Next time you are here the staff can make recommendations for activities and attractions in Austin. We are looking forward to your return!

"Great hospitality"

5
12/04/2016

The evening desk clerks were exceptionally helpful. We needed help with getting our luggage to the room, and Omar offered to help us. Amy gave us some wonderful suggestions as to where to eat in Austin. They friendly service made our stay most enjoyable. Cheese and fruit in the lobby when we arrived. Coffee and tea available 24/7. The rooms are clean and the beds are comfortable. Refrigerator and microwave in the room. Free breakfast with hot and cold food. Free parking, right off the highway and easy to get to the heart of Austin in 10-15 minutes. Reasonable rates. Next time I'm in Austin I will definitely stay here. Recommend you give it a try!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for your wonderful comments about your stay. Our staff is dedicated to providing a memorable stay and they appreciate it when their efforts are so well received. We are all about pleasing you while hoping that you will be back very soon!

"Great place at a fair price"

5
12/04/2016

Friendly staff, easy check in/out and hot breakfast made for a great stay. Looks like they have been updating the rooms from my last visit. The room was clean and comfy. Great place to book when I stop in Austin.

"Best Western Austin City Hotel"

5
12/04/2016

We have stayed at this hotel both times we have been in Austin. The main purpose of our stay was to attend the MotoGP at Circuit of the Americas. We really love this hotel. It is in a very convenient location for both downtown Austin as well as the Circuit of the Americas which is an easy ~20 minute drive. Highly recommended for both value and convenience. The free breakfast is really good and will save you some cash by not having to go out for breakfast. Also has free parking as well.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for your loyalty to our hotel, it is much appreciated! We are very convenient to so many of the Austin events, so I am glad you have discovered us. I presume we will see you next year, but don't wait until then to stay again!

"Nice hotel for an overnight stay"

4
11/04/2016

Pros: Conveniently located on I35. Recently updated, contemporary style. Very nice, large pool. Pretty awesome breakfast! Friendly staff. Hotel was very quiet at night. Cons: Not a lot to do nearby. The restaurant (bar) attached to the hotel is not what I would consider kid-friendly, and the closest restaurant was, unfortunately, Denny's. The hotel is pet friendly which is normally fine, but I think there had been a lot of cats in our room. The smell was pretty bad.

"Fantastic Stay"

5
10/04/2016

We booked this hotel for SXSW and to be honest we didn't have the highest expectations given it was only a Best Western. We were really surprised with the quality of the property and the kind staff upon check-in. It really did exceed my expectations. This is a solid 4 star property with Texan hospitality. We had a suite which we were graciously upgraded to which gave three very untidy girls a lot of space to be the pigs we are. All the amenities are great with a nice pool and hot tub. Wifi is free and the Blue Moon bar was probably my favourite place to go. On the first day I was so hungry, I ran in the second they opened and they cooked me up a great meal without hesitation. It's on the interstate so I'm sure there are more convenient places to stay if you wanna be downtown but with the help of Lyft and Uber, it was more than great for us. I'd recommend it 100% for SXSW as the rates are probably some of the more reasonable.

"Great hotel!"

5
09/04/2016

Stayed there last weekend Saturday and Sunday nights. The hotel is very nice and really close to I-35 which was great to get around. The room was very nice. The hotel staff was vey nice and very accommodating. Had a free buffet breakfast that was outstanding that was in the onsite restaurant. I would definitely stay there again.

"Great Downtown Motel"

5
09/04/2016

We spent a recent Saturday night here. This motel has been updated and had modern decor. The front desk staff was friendly and welcoming. There was a bowl of fruit near the front desk and ice water to greet us. The room(a double) was small but adequate. The bathroom was beautiful with tile floor and shower surround. However, with three adult women in one room, the addition of a sink and counter outside the bathroom would have worked much better. The actual bathroom sink and surrounding counter area were very small and a few shelves or cubbies under the sink would have been appreciated. The hair dryer was located in a bag inside the hall closet. We enjoyed our stay including the free breakfast which was above the ordinary and served in the adjoining restaurant. The outside of this property was beautiful with huge aloe vera plants. We were within a few minutes drive of restaurants and our church for Sunday services.

"Best Western is great!"

4
07/04/2016

The front desk was wonderful in getting us a room ASAP when we had checked out of our other hotel. Would definitely stay here again!! The other hotel we stayed was dirty and very smoky. We did not know the area was very seeded. Thanks God Best Western came through.

"A Great Big Texas Welcome!"

5
07/04/2016

I was pleasantly surprised at the friendly helpful staff from the minute we walked in the door. The breakfast was the most complete I've ever had included in my stay and the room was very clean and well appointed. The staff seemed very concerned about the quality of our stay. Nice place, I'd stay again in a heartbeat! Plus - so much cheaper than hotels nearer to UT campus - give it a try!

"Outstanding Value"

5
06/04/2016

The hotel was in a great location. Right off I-35.Was generally not much more than 5 minutes drive to most downtown destinations. Less to S. Congress St. Large onsite free parkiing lot. Suggest room not facing I-35. Good complementary breakfast buffet. Excellent value. No complaints about anything. Would definitely stay again.

"Nice buy noisy hotel"

3
03/04/2016

Nicely decorated and comfortable hotel just outside downtown Austin. WIFI is free and at a good speed - v important. If you are looking for peace and quiet this is not the hotel for you. The first room they put me in was next to the laundry - banging and shouting. Then they moved me to a new room with screaming kids in the next room, not the hotels fault but indicative of the noise level. At 2am several drunken groups of guests wandered down the corridor shouting. Breakfast is basic but included free - restaurant food is below average.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank for sharing your experience. Please accept my apologies for any inconvenience caused you. I am sorry you were disturbed by noise, I hope you informed the front desk staff to rectify the problem. The staff is here to make our guests as comfortable and well-rested as possible. I hope you will consider staying again.

"Great location and comfortable"

5
02/04/2016

Booked this last minute as I arrived in Austin a day early and my other hotel had no vacancy. Very well located for a $6 Uber to downtown. Clean and quiet. The staff was very warm and friendly. Will definitely stay here again and recommend to friends.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Your review is much appreciated, and we hope that our hotel has become your first choice when staying in Austin. It means a lot that you will recommend us to your friends. We look forward to your next visit!

"Incredible!"

5
02/04/2016

Went to Austin for a long weekend and stayed at Best Western. It was incredible!! Such a beautiful room and friendly staff, and there is a great bar and grill connected to the hotel. We ended up eating there two nights. The hotel was within walking distance of everything that we planned for the weekend, so we didn't take the car anywhere even once. Will definitely stay here again when we come back to Austin!

"Best Western Plus Austin City"

4
01/04/2016

Very nice hotel for the price. Much better than average free breakfast. Courteous, professional staff. Good location, easy to find, and close to downtown attractions and restaurants. The bed was a little hard for me, but my 22 year-old-daughter found it comfortable.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. Our staff is dedicated to provide an exceptional stay for every guest; they are happy when you are happy. Please stay again next time you are in Austin.

"Great location, comfy bed"

5
01/04/2016

At first, the layout of the room seemed a tad awkward with the French doors to the bathroom, but we were used to it by the end of the stay. We had a room away from the highway, so it was nice and quiet. The bed and pillows were REALLY comfortable. We'll definitely be staying here again on our next trip to Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us. So glad your room was comfortable and that you felt rested. We really love our regular guests and look forward to seeing you again very soon!

"nice place"

5
31/03/2016

the front desk was helpful and the employees in breakfast bar were VERY good at their jobs. Was somewhat confusing to get to hotel. I would recommend this motel to anyone coming to Austin. Had difficulty finding an outlet for the coffee pot.

"Best Customer Service EVER"

4
29/03/2016

For the second year in a row, I organized and managed a large room block of people from our city who work in our exhibit at the SXSW Festival. We are a little complicated in the fact that various team members are coming and going all week long. And, to complicate things further, our initial reservations have to be made through SXSW rather than directly with the hotel. Here's the deal...no matter what mistake might have been made in communication between SXSW and the hotel regarding our room block, the Best Western Staff at this hotel is friendly, patient, accommodating and all creative problem-solvers. Specifically, Alec is our guy. He has taken personal interest in our group both last year and this to help me make sure that everything is as seamless as possible for the members of my team. He makes me look good in front of my boss and other leaders from my city. I really appreciate him! In additional to Alec (who typically works afternoon/evening), Larry now also has two years of history with us. He's usually on mornings and also does a great job. Kudos to the management of this hotel. Obviously, this is a pleasant place to work...the same people are there two years in a row! From Alec and Larry to the rest of the front desk, and servers in the restaurant/bar, and housekeeping...this hotel is really the best, consistent customer service I've ever experienced - and I travel a lot. When I am in Austin for personal travel or on other business than SXSW, I now choose this hotel just because the service experience really is that awesome.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for making our day! We live to get such positive and genuine feedback about our hotel and its employees. You all are why we are here and I appreciate your business and loyalty to our hotel and the staff. Sounds like we will see you next year, but do stay sooner if you are in Austin. You are part of our family now!

"This was a pleasure trip. The property looked great!"

5
29/03/2016

The room has good lighting with refrigerator and microwave. The TV was good. There was a desk for computer use, also seat was good. The bed was very, very comfortable. It was easy access to the outside entrance.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. I am pleased you were comfortable and happy with the amenities. We welcome all comments and suggestions and are always looking for ways to improve our guest experience. We look forward to seeing you again very soon!

"Stepping up their game!"

4
28/03/2016

This was the third year in a row that me and my crew have stayed here during the two weeks of SXSW. I must admit that we were not impressed the first time we stayed but this year was very good. Rooms are getting upgraded, they are comfy and very clean. There is plenty of free parking for our truck and the free hot breakfast is a nice extra. As Austin hotels become more and more expensive during peak times, the Best Western Austin City is a great alternative to downtown hotels costing twice as much.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience, and thank you especially for staying the last three years. We truly appreciate our regular guests and I am pleased to hear that we are becoming a better hotel. The staff does try very hard and welcomes all feedback, good or not so good. Hoppe to see you next year!

"Good location and excellent breakfast"

5
28/03/2016

We were in Austin for just one night. The location of this hotel made it very easy for us to get right back on the Interstate and continue on our travels. This was our third night at a Best Western and it had the best breakfast of all three. I was happy to see a bowl of cut up fresh fruit in addition to the usual breakfast fare.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and for your loyalty to the Best Western brand. . We appreciate your comments about our breakfast which we try to vary some every day. Please share any suggestions about how we can increase the variety of breakfast items, we want to please you. Will we see you on your way back? Hope so!

"Expected More, Disappointed"

3
27/03/2016

When checking in, I presented my military id as my form of identification. The manager then asked if I had a "regular id". What he meant was did I have a driver's license so that he could copy my address, but asking for a "regular id" suggests disdain for military service and we were disappointed by his choice of words. When we arrived in the room, we found our toilet clogged which caused us to wonder if it had even been cleaned before we arrived, and a large gap under the door which caused a lot of noise to enter the room from the parking lot, which our room faced. The water pressure in the shower was extremely low, and made showering a chore due to the time it took just to rinse off soap and shampoo. The breakfast bar was not continually stocked, and caused us to go elsewhere to buy food after waiting for them to restock breakfast items. Part of the reason we chose this property is because it included breakfast, but we didn't receive it as we should have. Upon checkout, we were denied points on our Best Western rewards card because we booked through priceline. We normally stay at other properties, but we chose this property because we were in the area for a wedding and were on a budget. Our experience here has caused us to re-evaluate that decision and stay where our patronage is appreciated for all future travel.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. We review all of our guests' comments to use as a means of improving our staff and hotel. Please accept my apologies for any inconvenience caused you and for your disappointment with the reception you received. We appreciate your service and have several veterans employed at the hotel. I hope you shared your issues with your accommodations and your breakfast while you were here. Best Western recently began awarding Rewards points to guests with third party reservations so we will be crediting points to your account. I hope you will consider staying again.

"Ok"

3
25/03/2016

The check in experience, could've been better. The rooms and elevator were very small, but clean. Breakfast and Wifi was great. Water was hot in the shower. The trip was for SXSW, but definitely wasn't worth the $248 a night.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. We appreciate all our guests' feedback as we strive to provide everyone with an exceptional experience. We hope you will consider staying again and perhaps not during a city-wide special event.

"Stay at this Best Western Plus"

5
24/03/2016

The staff was very helpful. We lost our car keys and they did everything they could to help us. Yes, we found the keys but in the mean time they called a taxi to pick us up and bring us back. We are senior citizens. I will stay here again. Check it out when you are visiting Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us ; I am so glad your key saga turned out well and that the staff was so helpful. They are a caring group of people who want to please their guests. Thank you so much for adding us to your list, and welcome to our family of regular guests!

"Excellent Location - Excellent Standard"

5
24/03/2016

Having spent literally hundreds of nights in Austin over the last 25 years, at a variety of hotels whose standards have really slipped in recent times, I'm happy to report that this BW Austin City Plus is superb in every respect. Comfortable rooms, fun music-themed decor, clean rooms and public areas, excellent value, great amenities like the pool and hot tub, varied hot breakfast choices each morning, ice water and coffee always available in the lobby, computers and free printers in the lobby area, and "darn nice" and friendly staff. Overall it was a real pleasure to stay at this location for several days. We prefer the pool facing rooms to ensure we didn't risk highway noise. It's also nice also to be on that side of I35 near Oltorf and the Travis Heights neighborhood. This makes access to South Congress and downtown really easy so you can avoid the I35 altogether on your visit.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. You have made our day! I cannot emphasize how much we all appreciate hearing :well done"! We are in the hospitality industry and are so motivated to please people; we want you to always stay with us and I hope you are back soon!

"Felt like home"

5
22/03/2016

Beautiful room in a well maintained hotel. After putting miles on walking to absorb the Austin sights, sounds and tastes coming "home" was so relaxing. The staff were so pleasant and helpful. You have everything you need to hit the pavement well rested, full from the extensive complimentary breakfast. At the end of the day relax in the outdoor pool or spacious hot tub, or have a nightcap in the hotel bar. Need a mid day recharge? Enjoy a cup of coffee in the lobby or nap in your cozy quiet room. You can even do a load of laundry-they have every amenity you need! A 20 minute walk down the hill to South Congress or $5 Uber ride to SoCo, Rainey or Sixth St.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Oh, you have made our day! What a thoughtful and thorough review of our hotel and our Austin "neighborhood" We could not describe our hotel any better than you have. Welcome to our family and we hope to see you back very soon.

"Great visit"

5
19/03/2016

I stayed here for four nights during SXSW. This is a fantastic hotel. The front desk staff were very friendly and were accommodating when I asked to check in early. My room was nice on the third floor. It was kept extremely clean by the staff. Breakfast was much better than most other hotels with breakfast included. If I were to come back to the Austin area I would stay here again. I would recommend this hotel to anyone looking for a place near downtown Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. That you would stay again and recommend us to others is the highest compliment, and it is much appreciated. I do hope you stay with us again!

"Excellent experience!!"

5
17/03/2016

Very nice hotel conveniently located 1 mile south of Austin. Lots of delicious options for the free breakfast. The staff is professional and super helpful. Rooms are clean and beds comfortable. And the hot tub was awesome too!!! Great choice!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. It sounds as though we were just what you were looking for; that makes us very happy. Our staff works tirelessly to provide a restful and memorable experience for all their guests. Please stay again next time you are in Austin.

"The BEST PLUS"

5
17/03/2016

JMJ If all hotels were like this!!! Great place to stay. Service was exceptional, when we came in the lobby there was cold water and fresh fruit. Nice touch. Checked in late and the staff was as fresh as a daisy Our room and all the hotel was as clean as could be! The hotel has been added on so it's a little tricky getting around but it's easy to figure out. The pool and the beautiful waterfall were so well maintained! The hotel is attached to the Blue Moon Grill and because we were in late we wondered if we could still get something to eat. The burger was one of the biggest and best I've ever had. In the morning, the free breakfast is also set up in the Blue Moon Grill. I wondered how good could it be in a bar/grill? It was wonderful! Great selection and the area was as clean as can be! Even the women's washroom was fancy and spotless. This hotel Really has it's act together and I can't say how much we really enjoyed it! Stayed at another Best Western Plus in Texas and it was nice but not up to this level! If you read other positive reviews about this hotel-believe them!.

"Great Hotel a short cab ride from central Austin"

5
16/03/2016

I booked this hotel because of it's proximity to the Austin Convention Center and its reasonable rates. The hotel lobby and the room were clean. The staff was friendly and super helpful when I needed tips on getting around Austin. There is an attached restaurant that doesn't appear to be affiliated with Best Western even though the entrance to the restaurant is literally in the lobby of the hotel. It was a decent place to grab some food and some cheap drinks. I don't think I'd eat here if I had to drive to it, but it was fine for what it was. Parking was free. The wifi worked very well and was also free. I was easily able to work on documents that were in the cloud and even play some online games. The AC cooled the room very quickly. A cab ride to the Convention Center was approximately $10 one way. I tried taking an uber back but ran into surge pricing. Even with that, it was still cheaper to use the free parking at the hotel and a taxi than paying for parking downtown during a big event like SXSW. If I'm in Austin again I would book this hotel.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for your thorough review. We so appreciate getting our guests' perspectives and suggestions! I am glad you were pleased with our amenities and services and that we were convenient to your Austin activities. We are especially pleased that you will stay with us again when you are in Austin!

"Great price close to but not in the middle of Austin"

4
11/03/2016

Affordable property just a few blocks away to South Congress Ave and the fun areas of Austin but affordable because it is right next to I35. Choose a room that is not on the ground floor. Our room was 129 and was right next to the laundry, elevator and an exit...not quet

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying and for sharing your experience. I am so sorry you were bothered by noise. I hope the staff was able to relocate you to a quieter room. Staff is always available to help with issues during your stay, we want to become your Austin home whenever you are here. I do hope you will consider staying again.

"A stylish motel/hotel in South Austin--but not on S Congress"

4
10/03/2016

I wanted to stay in S Austin and not pay a lot. This place had very good reviews, so I went for it. I usually stay in places with interior hallways, which I thought this had. But, surprise, it is more like an updated motel, with rooms opening to the outside. That said, I liked it. The room was pretty small, but that was OK. Furnishings were comfortable. The lobby is very nice, as is the interior courtyard/pool area. Staff was very friendly. The whole place has a certain style. It is attached to the Blue Moon, where they serve a fairly decent dinner, have live music and poker on some nights. The free breakfast was basic but better than at some Best Westerns (like the one in west Fort Worth, which is pathetic). The location is convenient--right off I-35, not far from S Congress, downtown, university.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. Your kind words are much appreciated. We do have a variety of room types and a different layout than most hotels. But based on availability we are always willing to give you the room and location you most prefer. When you join our family of regular guests we learn your preferences and make sure you have that perfect room. Hope to see you again very soon!

"Clean rooms and friendly staff."

5
10/03/2016

The front desk staff was friendly and helpful when I checked in. They answered questions about the Hotel and also everything I needed for getting around Austin. I had a Queen room and it was on the smaller side but perfectly adequate for a solo traveller. The wifi in my room worked really well. I had no trouble doing usual internet activity on a laptop and phone. There were plenty of easy access outlets for charging devices in the room. I didn't have to crawl under any furniture or move anything to get my laptop, tablet and phone all charged up for the next day. The bathroom water pressure was adequate and there was plenty of hot water even though I was showering at a peak time. The bathroom supplies like soap and shampoo all had a pleasant scent that I was happy to use. The food in the attached restaurant wasn't very good but the drinks were great. And based on the prices the quality of the food wasn't surprising. My only tip would be to mention that some of the rooms open to an inside hallway and some open to the outside either to the ground floor or an external walkway. If that is something that concerns you, you may want to contact the hotel and find out what type of room to book for each type of entrance.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for your thorough review. I am so glad the staff was helpful and knowledgeable. Such a good suggestion to ask for interior hallway entrance vs. exterior corridor. Most of rooms do have entrances on an interior hallway, and all but 10 of the exterior entries require a hotel key card to get access to that area of the hotel. When we have the availability to change a room type we are more than happy to do so. We look forward to seeing you again!

"Great Hotel"

5
09/03/2016

Well worth it to check this one out! Wonderful breakfast both days I was there. Friendly staff that goes the extra mile. Hotel is very classy! Knowledgeable about the city and gave great tips for getting around!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for selecting our hotel and for sharing your experience. Your recommendation means a lot to us and it only serves to make us try even harder! We hope to become your home whenever you are in Austin. Please come back very soon!

"Close to Downtown and Airport"

4
09/03/2016

We were staying for 2 nights with our family before they took a flight home. This hotel is close to the airport (10-15 minutes), and also close to downtown and other activities. The staff did a good job. We enjoyed the breakfast. There was a good selection of items, and they were fresh. We would recommend this hotel and would stay here again in the future.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for your thumbs up review. The staff reviews our reviews and we appreciate everyone's comments and suggestions. It sounds as though we will be seeing you in the future, hopefully soon!

"Excellent Stay"

5
08/03/2016

From check-in to checkout the service was fantastic, friendly staff who work to make your stay a pleasant one. The free breakfast was well stocked with a large variety of items to suit everyone. As an allergy sufferer I found the rooms to be clean and fresh with no sneezing that usually comes with hotel stays. Location is great with quick access to highway and downtown Austin. My only regret is I didn't get to use the pool!

"EXCELLENT AUSTIN HOTEL "

5
07/03/2016

Once again this popular, and conveniently located, Austin hotel continues to impress. Rooms are nicely decorated, the beds are very comfortable, flat screen TVs with lots of cable options. Housekeeping at this hotel is outstanding! The rooms and the entire property are kept spotless. Lovely courtyard area with pool and jacuzzi for your relaxing. Hotel staff is very accommodating and service oriented. The adjacent restaurant, the Blue Moon Bar and Grill, offers tasty comfort food in a lively atmosphere with a good staff, serving all your favorite alcoholic beverages. Lots of convenient well-lit off street parking. Always, highly recommended!!!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for your thorough review. We love making people happy and comfortable, and we will always be striving to get better. We hope we have become your home away from home, ansd look forward to seeing you soon!

"Parking is only problem"

5
07/03/2016

This hotel is an outstanding value. The service is great and the hotel itself is very clean and nice. The beds were extremely comfortable! The only drawback to this particular location is the parking. The attached restaurant/bar is evidently a very popular weekend spot and the customers there fill up the parking lot. There is no reserved for guests only spots, so if you arrive late to the hotel it is possible you will not find a parking spot at all. We had to wait on a bar patron to leave...literally followed her through the parking lot to her spot. Other than that, this hotel is great!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. I am so sorry parking was a challenge, and I understand your frustration.I am glad that the parking issue did not deter you from having a good stay at the hotel. I do hope you will stay again.

"Great Price for Great Hotel"

4
07/03/2016

The free breakfast was phenomenal. The offerings were so amazing. They had it all, and for FREE! The staff was so helpful and friendly, at all times. The look of the hotel was very cute and nice and so affordable! The only thing I would complain about was noise, but I would stay here again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
So glad you stayed with us and thanks for sharing your experience. We do vary our breakfast menu some so there is something different everyday, and we always appreciate suggestions for our guests for new menu items. I apologize that you were bothered by noise and would always encourage a guest to let us know while they are here so we can attend to the problem. We look forward to seeing you again!

"Plus Indeed!"

5
07/03/2016

First stay at this Best Western Plus Austin City and pleasantly surprised at the comfort and cleanliness of the room. Nice breakfast, courteous staff and reasonable prices. Will definitely stay here on our next Austin trip.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and giving us a try. We put the "Best" in Best Western as several of our guests have stated. We are so happy we exceeded your expectations, and pleased that you have joined our family of regular guests. Looking forward to seeing you soon.

"Best motel on trip"

5
06/03/2016

Driving with my daughter from CA to FL we spent our nights at motels in Palm Springs, Tucson, Carlsbad, Austin and New Orleans and this was the best in almost all respects from room, location, management and free breakfast. Super nice desk employees tto.

"Dec stay"

4
05/03/2016

Beds were not the best, clean but on the hard side for me and the kids. Rooms are small but comfortable. Heated pool would have been nice. Enjoyed the hot tub. Breakfast was a little different every day but very good. Staff was always friendly. Attached restaurant was yummy. Internet worked well. Easy to get to our destinations.

"Wonderful experience"

5
05/03/2016

Everyone we encountered from check-in to departure were helpful, cheerful and thoughtful. The rooms were excellent and there was no heavy perfumed smell at any time. The linens smelled fresh and the room smelled fresh and everything was spotless.

"Ok hotel but ..."

3
01/03/2016

The hotel overall was decent and the breakfast was quite good, but there was always something that was lacking. For instance, the water pressure in the shower was ok, but the sink and toilet lacked. The rooms are not sound proofed at all and you can hear everything from all around you. Further, the beds are terribly uncomfortable.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us; please accept my apologies for any inconvenience caused you during your stay. I do hope you requested maintenance to check the issues you mentioned above. The staff is always here to be helpful, to make you as comfortable as possible. When a problem cannot be corrected we will relocate your room' please don't hesitate to report a problem. It sounds as though you were in a room on the poolside; you might request a room on an interior corridor for your next stay. We hope you will consider staying again.

"Austin 4-C Conference Stay"

4
29/02/2016

The hotel was older, but the room was upgraded and comfortable. Getting to the room was a challenge with my luggage due to the need to navigate through several doors and stairs. The hotel was only an $8 Uber ride from downtown.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience. Sounds like it was a good choice for attending your conference downtown, and we truly are just minutes away! Staff is alwaya available to help a guest with luggage and navigating the hallways, so please ask next time. You might also request a room on an interior corridor as they have more direvt access of the elevators. We hope you will stay next time you are in Austin.

"Great rates and close to everything!"

4
28/02/2016

Great stay start to finish! Called in advance of stat to add my rewards number to the reservation. Front desk was extremely courteous and helpful. Also reserved me an interior corridor room (*Tip: these are much safer rooms when staying at any hotel). Check-in was a breeze and the agent at the front desk (Larry, I believe) was very helpful. Room was clean and well appointed. I would definite stay at this hotel again. It's in a great location, right off of 35 and close to all the the South Congress and East Austin fun. You can go back and forth over Oltorf without having to get back on the always congested highway. There's a convenient bar and grill that provides room service attached to the hotel and a 7-11 right next door. I think they are dog friendly as well.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Yes, we are pet friendly with lots of options close by for exercising the furry family member. Thank you so much for sharing your experience. Our staff is dedicated to providing exceptional customer service; we want every guest to feel at home while they are away from their home. I hope you will be back soon!

"They get it right...well done"

4
28/02/2016

I stay in hotels over 200 nights per year so do not write a review unless the hotel is exeptionally bad or exeptionally good....I am happy say the Best Western is in the latter group. The location. .well ok'ish..on a highway so not a lot to see...but the fun and music of 6th street is only 2 miles away. The staff....Polite, warm and helpful from reception to the cleaning staff. The room..Modern and very clean with beds that are super comfortable,plenty of power access points and complementary toiletries that are not the super cheap rubbish so many hotels go for. The Breakfast. ..Great..can not fault it..everything from hot food, fruits, pancakes, yogurt you name it....additionally there is a good bar if you would like a beer, or food. Overall they have got it right..at a price that is responsible. ..well done to the Management and Staff.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Wow, you have made everyone's day. Thank you so much for staying with us and for sharing your experience. Pleasing you is why we come to work every day, and you make it all worthwhile! Next time you are here take some time to explore the Travis Heights neighborhood behind and west of the hotel. There is a greenbelt at Live Oak and East Side Drive for jogging and walking your dog that extends all the way to Riverside Drive. I do hope you have joined our family of regular guests, and that we will see you again very soon!

"Great Staff & Breakfast"

5
26/02/2016

The front desk staff was both personable and professional; they had obviously been trained well because they knew what they were doing. The location was convenient. It was nice to have an on-site bar and grill. The breakfast was amazing!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for commending our staff: they are a wonderful group of dedicated people wanting so much to please our guests. Glad you found our location convenient to your activities. We welcome suggestions from our guests regarding new/different breakfast selections as we are always trying to improve our offerings. Feel free to share your suggestions your next stay. Hope we see you soon!

"Nice place to stay when on vacation"

5
24/02/2016

We really enjoyed this hotel! We were so thankful to have chosen this hotel for our 4 nights in Austin. The room was very nice, as it had recently been remodeled with new, modern decor. the bed was very comfortable. We asked for a room with a view of the pool and we were upgraded to a king size bed on the second floor. We loved hearing the waterfall by the pool, and even slept a couple of nights with the window open. The room was equiped with a microwave, refridgerator and a hair dryer. The Breakfast was good, they changed it up a bit on different mornings. There was plenty of room in the dining room, as they use the restaurant next door to serve breakfast. The hotel staff were all very nice and friendly and the hotel lobby is really pretty, and inviting. There is a Starbucks and a convenience store on the corner adjacenent to the property.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for spending your vacation with us! You will have to come back when the weather is warmer so you can take full advantage of our pool and hot tub. It's a lovely spot when the trees and bushes are flowering. You have made our day with your comments. Please come back very soon!

"Excellent value"

5
24/02/2016

This hotel was one of the best I have used for my trips to Austin TX. Staff was very nice and helpful. Room, was clean and ahd all the amenities I expect. The security on the outside doors was impressive. The beds were a little too hard but over all this was an excellent experience.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. We are so pleased to rank so highly in your estimation; it means so much when our guests feel comfortable and well attended to. We want you to be happy! It sounds like you come to Austin regularly and we are already looking forward to your return. Hope to see you soon.

"It's a Motel not a Hotel"

3
23/02/2016

I have been a business traveler for over 20 years. For security reasons, I always book rooms in hotels, not motels, since motel rooms are accessed from the outside, which is a safety risk, a particular concern for women traveling alone. I will say the staff was very understanding about my concerns when I arrived and discovered it was a motel. They revealed they do have a few rooms which can only be entered from inside. But if I hadn't asked, I probably would not have been told. I don't think my fears are unfounded. When walking through the buildings, there are a maze of doors which can only be opened with your room key. Apparently security is an issue. That said, my inside room was clean and recently updated. There is renovating going on around the buildings. And the staff was very understanding and went out of their way to make me a happy guest.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying and for sharing your experience. I am glad we were able to relocate you to an interior corridor room. In actuality two-thirds of our hotel rooms open onto an interior corridor and only 10 of our exterior entrance rooms do not require passage through a keyed hallway door to enter the guest room. We are mindful of all our guests safety concerns and make every effort to honor requests for specific room location. We hope you will consider staying in the future.

"Austin Marathon and Half Marathon"

5
23/02/2016

This hotel has consistently shined on all fronts for the 4 years that I've been staying here. Larry at the front desk is such a welcome site each time we walk in. Not to mention the reassuring feeling of seeing him behind the desk throughout the day. Special note about this year's stay. A fantastic young man at the front desk that checked us in should train ALL employees on hospitality. Ohmar was so pleasant and hospitable without sacrificing an ounce of professionalism I immediately asked if he was going to be behind the desk all weekend because I (we) thought he was so wonderful. He wasn't but I soon found out the entire staff was fantastic and attentive to our needs, The room staff were equally wonderful. The hotel offers a fantastic complimentary breakfast bar and it is full of a wide variety of breakfast items to suit all guest cravings. There are not enough superlatives to describe our stay at "our" Best Western Plus Austin City Hotel.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Oh, you have made all our days with your review. Thank you so much for all that you shared! We are in the business of making people happy while they are away from their home, so welcome to our home! Our goal is to put the best in Best Western! I hope you will be back before next year's marathon!

"Nice hotel for the price"

4
23/02/2016

Overall I must say that it was a great stay. The water pressure in 322 was terrible. I reported it , but it was never resolved. The beds are nice and it's all upgraded décor. Great value. I would definitely stay here again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. I am so sorry the water pressure was an issue, and we are addressing this, thanks to your report. I am so glad you would stay with us again. Welcome to our family!

"Delicious Breakfast!"

4
19/02/2016

My room was on the third floor. It was a bit strange how the hotel was set up. You had to go down some stairs in the lobby to a door leading outside. Then go down some stairs out there to get to the elevator to go up to the third floor. The room was clean and quiet. There was a nice large fridge that I used throughout my business trip. I used the microwave one day and it worked well. The room had a nice comfy chair with ottoman that was great too. Breakfast was the highlight of my stay. Each day there was a different hot item. One day it was premade cheese omelettes. Another day was breakfast burritos. The next day was biscuits and gravy. There was also a waffle and pancake maker, along with other standard continental breakfast fare.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. So glad you were pleased with our room amenities and our breakfast buffet. We do try to change the menu since we have so many regular guests. It sounds like you weren't here when we offer build your own breakfast tacos. We also would welcome suggestions from you for additional menu items. We do hope you will stay again!

"Clean affordable"

5
18/02/2016

I liked the rooms they were clean but low water pressure and old tubs. Beds were not the best but better than others. Friendly staff. Little short but tolerable. No biscuits and gravy. I would stay again

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us. I apologize for any inconvenience caused you; I do hope you requested a room change if your bed was not comfortable. We are all here to make your stay the best it can be. Sounds like you were not here the morning we have biscuits and gravy on the breakfast menu. We vary some of our hot items every day, so maybe they will be on the menu next time. We look forward to seeing you soon.

"Good value for business traveler"

4
18/02/2016

I spent three nights at the Austin City Best Western Plus while attending a conference in downtown Austin. The hotel has great access to downtown, both by I35 and Congress Avenue. The room was quiet and clean, the staff attentive without being pushy. The hot breakfast was good and had enough variety for most travelers. I was a winter traveler so i did not use the pool but my view of it from my window was nice.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for sharing your experience. We are such a great alternative to the higher priced hotels in the central business district, and I am glad you found it easy to go back and forth; there are always alternative routes to I-35, and our staff can be very helpful getting you where you need to go. I do hope we will see you again when you return to Austin.

"Great for for families and first time visitors to Austin"

5
17/02/2016

My family and I went there and stayed in three seperate rooms. All the rooms were nice and clean, and had all the amenities listed in their website. The hotel offers coffee and hot chocolate all day from a modern coffee machine in their lounge area. They also offer free breakfast in the restaurant/bar attached to the hotel. The breakfast was good. They offered scrambled eggs, bacon (thin), sausage, Texas-shaped waffles, cereals, pastries, juices, coffee, tea, and condiments. Only things that was different from other Best Westerns that I have stayed at in Texas was that they didn't have biscuits and sausage gravy with their free breakfast. The employees were all friendly, and I even spilled a whole cup of hot chocolate all over the lobby floor and the front desk clerk immediately clean it up. I was very apologetic and he did not make me feel bad about it and was very courteous. They are also a dog friendly hotel and charge a fee for dogs to stay there. I very likely stay at this Best Western again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. It sounds as if you and your family felt comfortable and well taken care of, and that is so rewarding for us. We are all about taking care of you, we want to be your home away from home. We hope you return to Austin very soon!

"Great"

5
17/02/2016

Clean,quiet room near the pool.Had all the comforts one would need. maker in room and fridge.Close to downtown.Breakfast was included.Particularly loved the waffle in the shape of Texas!!Was easy to get out if the hotel and back onto the freeway.Convenient.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
So glad you stayed with us and I appreciate your kind comments. Our staff works hard to provide excellent service while keeping everything clean and well maintained. They are happy when you are happy! A plain square waffle just isn't the same once you see the Texas-shaped waffle! We hope you stay with us again very soon!

"Would have been 5* with better breakfest"

4
17/02/2016

Hotel was great, just what we thought we would get. Our only problems had to do withhotels outsourced restaurant that was also their room service and breakfest room - neither of them were really that good. Guest laudry was nice suprise. Balconies were quite odd / funny detail. Some rooms have them, yet there is only window to open in the room and notice that use of balcony is forbidden in the danger of eviction... Staff was great and we enjoyed our stay - would come again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. The balconies are an architectural feature from the original design intended to enhance the appearance of the building but as you said not for guest use. Sorry you were disappointed with our breakfast; we are always changing and adding items to our menu and would appreciate some suggestions from you. That you would come again is most appreciated; hope to see you again very soon.

"Great Place to Stay"

5
16/02/2016

After issues with our first accommodation I phoned Best Western who were able to cater our 5 night stay. The staff were very friendly, breakfast was great and the hotel was neat and clean. A shout out to Alec at reception who was super helpful on check-in! Would stay here for sure again if I'm ever in Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. We do have a very caring and personable staff that is motivated to provide an exceptionable stay for every guest. That you would stay again says it all and we truly appreciate that. Hope you are back in Austin soon!

"Beautiful place "

5
16/02/2016

I have to say that this hotel is great. Very peaceful even in the middle of Austin, meaning you can rest and don't feel sounds. The accesibility of this hotel is good, with a big parking lot space for you to locate yorself around it. The check in was fast, something you want anytime. Place is good for everyone to stay form roadtrping to businessmen. Have a nice stay.

"Didn't seem so great this tome"

2
15/02/2016

- I lost several lbs starting about 2 hrs after eating the "free" breakfast. - thin ceilings, movements of other guests easy to hear while trying to sleep. - many good attributes including outdoor pool, residential location etc but unfortunate overshadowed by the first two points.

"2/14 Weekend"

5
15/02/2016

Best and most affordable hotel in Austin. Although check in was at 3 Larry was able to accommodate me in my room an hour earlier. Far enough to be out of traffic but close enough to get downtown/6th st. The avg uber price was about $5 one way. Great hotel great staff good bar/grill (Chad the bartender was great!!) will definitely be booking here for my stays in Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for such high praise! Our staff is dedicated to providing exceptional service and to be sensitive to the special needs and requests of every guests. I am so glad we could check you in early, and that our location worked so well for you. We are something of a hidden gem! We hope you will be back to stay very soon.

"Austin, TX"

4
12/02/2016

Hotel convenient to Downtown and easy on and off IH-35. Restaurant/bar on property. Staff very helpful. Plenty of parking. This is a former Quality/Comfort that has been remodeled. Rooms have microwave and mini-frig.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. So glad we were convenient to your activities in town. Our staff is dedicated to providing each guest with a memorable stay and excellent service. We hope you stay again very soon!

"Lovely Place to Stay and Accessible"

5
08/02/2016

This is a comfortable, quiet, clean hotel with an excellent and friendly staff. The beds are comfortable. The hotel provides easy access to many Austin sites. They serve an excellent free breakfast. The Internet access is free. The refrigerator in the room is large enough to hold drinks for several days and snacks.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. Our staff reads our guests' comments and they all say thank you! We are dedicated to providing exceptional service at our lovely property. Your review makes us want to try even harder! I hope we see you again when you are in Austin.

"Very Impressed "

5
07/02/2016

I was there for two nights for a conference downtown. The hotel was very nice. The one issue was that our doors over looked the pool and it was a maze to find our room. The room was nice. The breakfast is AWESOME!! It is in the attached restaurant and the main entree was a little different each day. If I go hack to Austin, I will definitely stay at this hotel again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us. Although we are not in the downtown business district the hotel is very convenient to downtown events. So sorry our layout was confusing, and very glad you enjoyed the breakfast and the changing menu. We look forward to seeing you when you do return to Austin!

"Great stay, no worries"

5
05/02/2016

Clean, comfortable, great staff, convenient location. Working south of the city during the day, the commutes were fine, yet, able to get in and out of the city in the evening w/o a problem. Looked at more upscale options in town and comparable options near work, but, glad a settled on this location.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
So glad you stayed with us and that we exceeded your expectations. We really do have a great location and the staff is very motivated to provide each guest an exceptional experience. I hope we have become your hotel when in Austin. Stay again very soon!

"Great Stay"

5
04/02/2016

Very updated hotel! Comfortable beds! Great Service! This area of Austin has been updated and is very cute! It's a great location to downtown and Soco! It's close to wonderful resturants Love the Modern look!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. So glad you like our decor and vibe. We pride ourselves on not being a cookie cutter hotel; we want to reflect the Travis Heights and SOCO neighborhoods, to be a representation of both. I hope you come to Austin regularly and that we will be your Austin hotel.

"Great stay at the Best Western Plus!"

5
31/01/2016

I had a great stay at the Best Western Plus. In the past I had stayed near Austin North and I far prefer this area. The rooms, location and facilities were excellent, but the best part was the staff! They were very friendly and helpful when I was checking in and they went the extra mile to make sure I got back the belongings I accidentally left in my room. I highly recommend this hotel and I will definitely stay here again next time I am in Austin. Thank you Alec and colleagues, you are doing a fantastic job!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. Most especially thank you for commending our front desk staff, They are dedicated to being helpful and courteous and proactive with our guests and I so appreciate you recognizing and sharing this. It means so much to all of us. I hope we have become your hotel of choice when in Austin, and we look forward to seeing you again very soon!

"Good Hotel, very modern"

5
27/01/2016

Very modern urban feel, the hotel was beautiful and had a great location for Austin. The rooms were clean, nice, and comfy. The breakfast was very good. The restaurant inside the hotel was great with a full bar. The only weird thing is I had to go outside the hotel from the lobby to a side entrance to get to the hall with my room.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience. Our intent is to accent the fact we are an eclectic design, not a cookie cutter hotel, in keeping with the 78704 "Keep Austin Weird" vibe of our area of Austin. We do hope you return very soon and that we have become your home away from home in Austin.

"Super clean/ Wonderful find"

5
26/01/2016

We didn't know what to expect based on reviews and the very reasonable price. Our room was spotless when we moved in and spotless the next day after housekeeping left. The room is large. The beds are comfortable. There's a lovely neighborhood behind the hotel (to walk your dog if you bring one.) And btw, very reasonable rate for a pet stay. The pool is pretty and larger than expected. The breakfast is okay. Big fridge. HBO on TV. Microwave. A Starbucks a block away. A short drive to SOCO or 1st St or downtown and what I've heard about the hotels near UT, this would be an excellent alternative!!!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for your review. Given your tag line your review is most appreciated, and we are so happy you recommend us. I am glad you appreciate our location and amenities, and the fact that we are an excellent alternative for guests not wanting to stay in the central business district. We hope to see you again very soon!

"Nice rooms, very good breakfast, a short ride to the Capital and LBJ library"

4
26/01/2016

We were visiting the LBJ Presidential Library and stayed here on 1/8/16. The hotel is about a 15 min drive to LBJ and 10 min. from the capital (add 10 min. during rush hour). It is easy to get to from the highway and there is plenty of free parking. I'd suggest that once you exit the highway you get into the far right lane as the entrance comes up quickly and the road you exit onto is one way. We stayed on the second floor with a view of the pool. The room was clean, good sized and quiet. I'd recommend an interior room (facing pool) to avoid any possible highway noise The room and interior of the hotel are smoke free but there are exterior smoking areas, including one by the pool. The front desk staff was fine both at check in and out. The hotel connects to the Blue Moon Bar and Grill and this is where breakfast is served, The breakfast was a notch better than most BW breakfasts. The hotel is an excellent value compared to ones closer to the capital. Overall, we had a good stay and would stay here again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for such a thorough review. We appreciate all of our guests' feedback, positive or not so much because we are here for you and because of you! Our pool view rooms are lovely, but we do have double pane windows throughout the hotel so the highway is typically less than one might think. Please come back to Austin as soon as you can, we look forward to seeing you!

"Very nice hotel"

5
26/01/2016

This hotel is clean and has excellent service and I would definitely stay here again. The location is very center to where I had business with and also to restaurants . I gave 4 stars for the experience I had.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for your review. Our staff is dedicated to providing superior service and making our guests' experience the best it can be. That you would return is music to our ears, and we hope to see you again soon!

"Average"

3
22/01/2016

I concur with a lot of the common good and bad points seen in past reviews. The hotel is a short uber ride from down town which is convenient. The lobby looks nice and the rooms are clean and reasonably well equipped. The staff aren't overly friendly, the included breakfast isn't great and the layout of the hotel is confusing. I also resented the fact that our room was on the ground floor outside of the secure part of the hotel. It felt basically like a motor inn with cars coming and going from right outside our room at all hours. The room didn't smell great and I noticed the bed comforter smelled like wet dog. I absolutely detest hotels that allow pets, even more so when they skimp out on the cleaning of the smell and/or mess that they leave. I asked for a late checkout which the guy at reception agreed to but didn't bother letting the maids know. We were also locked out of the secure part of the hotel after 11am as our hotel keys must have expired. No co-ordination from reception what so ever but no surprises because they really didn't sound like they cared when/if I left. The attached bar is also pretty average in terms of food, service and clientele. I'd recommend looking elsewhere.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for taking the time to share your experience. I apologize for any inconvenience caused you during your stay, and I am sorry to hear you were disappointed with your accommodations and our customer service. As a staff we value all of our customers and discuss every guest's comments and suggestions; we are always striving to be better. I do hope you expressed your concerns with the front desk who would have helped you find a more suitable room for your stay. I hope you will consider staying again.

"Stylish and Convenient"

4
18/01/2016

You'll definitely see what the "PLUS" means when you check-in to this hotel! The rooms are filled with modern decor and design; and makes you feel like you're in an upscale hotel even though the rates are very reasonable. Located a mere 10-12 minutes from the airport; it's also very convenient to to downtown Austin and UT. Some rooms are on the small side but I never felt cramped or anything like that - although, it was just me. Rooms have a nice size fridge and microwave in them which was nice. The front desk staff was very accommodating - although, there were some times where I thought they were a bit short with some of the guests over the phone. My only negatives were: the property is kind of like a maze making it difficult to find your room at first; and their wifi was REALLY slow.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and for sharing your experience.As someone else said we do put the "Plus" in Best Western Plus and I 'm glad you see that as well. We are constantly refreshing and adding touches to keep us a memorable hotel in Austin. I appreciate your feedback about the Wifi; we will in turn pass that information on to our provider. We hope to see you again very soon.

"go some place else"

1
18/01/2016

uncaring staff, dirty rooms, they stink, asked front desk about the problem they did not care, got no sleep made me ill, very displeased, will not return again, need rooms for no pets allowed stay away if you have any pet allergies

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying and for sharing your experience.. We are truly sorry your experience was so negative, and we appreciate your loyalty to Best Western. We are a pet friendly hotel and make every reasonable effort to deep clean guest rooms after a pet family has checked out. We want to permit pets at our hotel as they are considered family by their owners and us. There are "no pets allowed" hotels which, with your severe allergies, seems to be the most suitable selection. Again, please accept our apologies.

"Another great stay"

5
17/01/2016

This is a warm inviting hotel. The staff are all very professional. Good breakfast with eggs and yogurt, clean rooms, 24 hour coffee in the lobby. Computers and printers for use. Newspapers and fruit complimentary. Good security too with card use at all entrances.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us and for your loyalty. We really appreciate our family of regular guests! We want everyone to feel special and well cared for when they are here and it's good to hear we are successful. We are looking forward to your next stay!

"Comfortable bed, noisy fridge"

3
15/01/2016

A good location, and the bed was comfortable, however the fridge was making a sound all night which woke me early and didn't enable me to sleep again that night. As I was sharing a room and my friend was fast asleep I did not wake him to attempt a move to a different room.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us; I hope you shared with the front desk the problem with the refrigerator. I apologize for the noise, I know it was frustrating. Our staff is dedicated to keeping everything clean and maintained, and I hope you will stay with us again.

"Needed a step stool to get on the bed, otherwise, great"

4
13/01/2016

The hotel was just over the river, which could be a hassle in traffic, but most often was an easy few minutes to downtown. The breakfast was good--burritos, make-your-own waffles, fruit--good stuff but nothing fancy. The room was very clean, perhaps to the point of feeling like a hospital: thin blankets/sheets, very high bed (I actually was too short to get in without some help--lol). Overall, very good, great price and value. Good service. A solid choice for Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your comments. We actually have step stools for guests having trouble climbing into bed; please request one your next stay and it will be in your room! Depending on your Austin destination the desk can very likely help you find an alternative route there. Many of the staff are Austin natives and are very knowledgeable. We look forward to your return.

"Great service"

4
13/01/2016

All employees were very welcoming and helpful. They went out of their way to welcome us upon arrival and suggest places to go and restaurants. The location was fine; a short walk from SoCo. The bed was rather uncomfortable, though. That's my biggest complaint. But then, I've come to expect that from hotel beds.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us, our staff is dedicated to providing exceptional service and assistance. We are all here because of you! I am sorry you found the bed uncomfortable; I hope you shared this with the desk, we welcome all feedback as we are constantly striving to improve our hotel. We look forward to seeing you again!

"Austin, TX"

4
12/01/2016

Came into town for an overnight trip and needed a place to stay. Booked the Best Western Plus as I have stayed in several of their facilities in other locations. Great location, food and staff. Would visit again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for your loyalty to the Best Western Brand, I hope you are a Rewards member. We have a great location, very convenient to Austin attractions and our desk can help you find alternative routes, avoiding I-35. We look forward to welcoming you at your next stay!

"Very nice"

5
12/01/2016

This hotel is in a great location, it has great amenities and the complimentary breakfast included much more than cold cereal and toast. There is a restaurant/bar inside and a convenient store on the corner.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for sharing your experience, so glad we fit your needs and exceeded your expectations. We have large family of regular guests and we look forward to you joining that family Hope we see you soon!

"GREAT BREAKFAST TOO"

5
11/01/2016

Everything was great, and that huge breakfast saved some money in town. Not sure why I have to type 200 words though. I enjoyed the Texas beauty outside with the landscaping. And the location was perfect. 35 and close to town. Yes, i had a great experience.

"Beautiful hotel, great experience"

5
09/01/2016

This Best Western was one of the most attractive hotels in which we've stayed. It is evident from the front lobby to the breakfast area through to our room that a concerted effort has been made to make you feel welcomed with the beautiful and inviting décor. Breakfast was first rate, our room, aside from being well decorated, had an extremely comfortable bed and crisp, clean linens. The front desk personnel were courteous and polite. We did have a minor problem which didn't really affect us but the manager appreciated the fact that we let them know on checking out so that it could be rectified for the next guest. We are also very big into walking and it was nice to know that we could walk into the city and back without any concerns. My only disappointment was the fact that we weren't staying longer.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for your thorough review, and yes, come back as soon as you can to further enjoy Austin and our hotel. One of the best features of this hotel is the 78704location and the fact that we are an extension of the 78704 area of Austin where the flavor is eclectic. Just so many things to see and do. We look forward to seeing you very soon!

"Clean, comfortable, and centric"

5
07/01/2016

This fine hotel is clean, well located (8 miles from airport and close to SoCo). It is comfortable and modern, with a nice lounge-lobby. The staff is friendly and attentive. A full breakfast is included. The lay out is a bit different, but that does not affect the quality. I highly recommend.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for sharing your experience, and glad you enjoyed your stay. Your high praise is much appreciated , and I hope we have become your hotel of choice when you are in Austin. Hope to see you again very soon!

"Nice stay"

4
07/01/2016

We had a good time here. The front desk employees helped and advised us well to make the most of our 2 days in Austin. The room was clean, bed comfortable enough, and location was fine. With a little walking, and public transit, you can get everywhere. Only thing they lose a star on is the breakfast. It was fair, but the food wasn't fresh (my bacon this morning was super dry!) and everything besides the fruit wasn't fresh. It's okay though. We still enjoyed our stay :-)

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience.I am glad the staff was helpful and your accommodations were good. Breakfast is an important part of a guest's stay and we are always open to suggestions and feedback from our guests as to what we could add to enhance the breakfast experience. Please feel free to contact me at 512-444-0561 to share your suggestions. Hope to see you again!

"Overrated"

3
03/01/2016

The location of this motel in the middle of Austin sets it up to provide a nice experience for a visit to the city. Unfortunately this motel did not enhance the quality of our visit. We found the staff to be very unfriendly and unhelpful to the point of being rude. The motel itself is very disconnected. It is not very handicapped accessible at all entrances. We had to hunt to find a door that did not involve stairs. The elevator is so small it can hardly contain a very small cart and two people. We found the breakfast menu contain several choices, more than the usual, unfortunately the quality of the food was terrible. I had to finally go to the old standby, cold cereal. All in all, the value is not there for this motel.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. I apologize for any inconvenience caused you and I am very sorry you did not like our hotel. We are very motivated to provide our guests with an exceptional experience and we did not do that with you. I appreciate your criticisms; they will be shared with the staff and we will work to improve.

"Great location for visiting Austin"

5
01/01/2016

Older hotel that has been completely redone. Nice breakfast. The location was perfect if you are visiting the city. Easy access to downtown locations. Would stay there again when in the area. Was winter so didn't use the pool but it looked very clean and maintained.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for your review. We are an older property and therefore not a "cookie cutter" design, glad you appreciate and recognize all our renovations. Please come back when the weather is warmer and you can enjoy our pool. Hope to see you soon.

"Great value, but a car is a good option"

3
30/12/2015

Right on the interstate & a good neighborhood, but all the action is 1.5-3 miles away. I'd stay again if I had a car and really wanted to save over pricier spots. We needed 2 rooms so the savings was worth it. The breakfast was consistently better than other hotel buffets & staff is solid.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. We are not in the downtown area, but Austin has a variety of transportation choices that are reasonable and eliminates the need for downtown parking. I am glad we met your accommodation needs, and hope we see you again very soon!

"Austin Trip"

5
27/12/2015

I was very impressed with this hotel. The staff were great, the room was excellent, the bed was so comfortable I didn't want to get up! The included breakfast was very good and served in an actual dining room. I was traveling alone and what really impressed me was the security, to get on to my floor you had to have a card key. I felt very relaxed and safe. I would highly recommend this hotel.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience.I am pleased you appreciated our security measures and that you felt safe and secure: that's exactly what we want all of our guests to feel! Our staff is very motivated to provide a meaningful experience and your comments make them very pleased. I hope we have become your home when you are in Austin and that you will return very soon.

"Excellent stay"

5
26/12/2015

I stayed 4 nights at this Best Western Plus in Austin while visiting family during the holidays. I chose this hotel because it was the nearest to my son's home and place of work, but now that I know its quality I'll always stay here. I also appreciated the location, which was convenient to downtown and for other activities. The hotel was clean and well-appointed and the staff was especially attentive.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for choosing to stay with us; it sounds as though we met your needs and exceeded your expectations. We are kind of tucked away here in 78704 and I am very happy you found us. Our staff is eager and attentive, and now that we know you they will welcome you like family when you return. Hope to see you soon!

"so so"

3
23/12/2015

Price and location/convenience were initial draws, but almost every aspect of the stay seemed to take just a little more work and was less than.....Best Western has come a long way, but it's inconsistent and this one falls on the wrong side, unfortunately.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. I am sorry your stay was a disappointment and I do hope you expressed your dissatisfaction with the front desk si that we could make your room location more to your liking. All the staff is motivated to please every customer and it is never an inconvenience to help our guests find a more suitable room. I do hope you reconsider staying again.

"Best Western Plus Austin"

5
23/12/2015

What a super fine time we had in Austin for 12 days. We spent all 12 days at the Best Western Plus. Highly professional staff; in a perfect location; great breakfast. We were upgraded to a suite by the office manager, when he realized that we were Platinum members with Best Western. The suite was wonderful; 2 tvs and 2 bathrooms. You can't beat this place for service, quality and and reasonable rates.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. We value your loyalty to the Best Western brand and I am glad our two room suite was so enjoyable; sounds like it fit your needs precisely. Looking forward to your next stay with us, whether it's just one night or 12. Hope to see you soon!

"Not Really a Review"

4
20/12/2015

Everything in the hotel was great. The check-in person was probably the most friendly motel employee I've ever had to deal with. The bed was probably the most uncomfortable hotel bed I've ever attempted to sleep in.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. I am happy that you had a good experience and your stay was comfortable. Words like this mean a great deal to us because that's what we are all about. The staff is very dedicated to providing you this kind of experience, we are all about making you happy and comfortable. I hope you are back very soon!

"Very good"

4
20/12/2015

This is nice hotel, value for money, spacious, comfortable, clean. It is close to the airport - left the hotel by taxi and 18 minutes later we were through security and sitting by the departure gate. The breakfast was really good, especially the scrambled eggs, plenty of juice, everything laid out well, not too busy.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. We are just a short drive to the airport and to most other Austin attractions. So happy you enjoyed our breakfast; we change up our menu every week and encourage our guests to make suggestions. I hope we have become your home away from home in Austin and that we will see you soon!

"Nice hotel with great restaurant and courtyard - STIFF Bed"

3
18/12/2015

Very friendly staff. Excellent restaurant/bar. Beautiful courtyard with pool and hot tub. Beds were STIFF, room was small, and long door sweep kept door from operating easily. If you don't mind a small room with a very stiff bed, then this is a great hotel. The courtyard/pool area is very nice. Hot tub, fountains, pool, lounge chairs, and plenty of areas to relax. Restaurant has great food, they deliver to your room even though they are a separate business, and their staff is equally as friendly as the hotel staff.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying and for sharing your experience. I apologize for the bed being uncomfortable; I hope you reported this to our front desk so that you could be relocated to a different room. We are always available to improve your stay,especially to address your comfort level. I hope you will consider staying again.

"Enjoyable Stay but Confusing Hotel"

4
14/12/2015

We stayed here to earn our Best Western points and had never been to Austin so we didn't really know if it was a good location. Turned out to be okay as it is very close to public transit. The room was fairly small but that was okay. The hotel has a confusing layout and we couldn't find our room when we first got there. The pool is in an interior courtyard which has outdoor corridors off of it. The front desk was very pleasant and welcomed us when we came and left. The biggest downside was probably the noise, we could hear the wind and rain, as well as any one who walked by our room quiet clearly.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. One of our best amenities is our location, whether you are driving yourself or relying on Austin's many alternatives. We are not far away from most of Austin's major attractions. I apologize for our failing to help you easily find your room; we read and study our guests' comments with the goal of making your stay exceptional. I hope you will stay with us again.

"Repeat Customer"

5
14/12/2015

My wife and I stayed here many years ago, and was not satisfied. On staying here this time, I was pleased to see many changes for the better. The staff was very helpful, and work was be performed with the upkeep of the facility. Will definitely stay here again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us after all these years and so glad you were pleasantly surprised in a good way. We are always evaluating our guests' comments as we strive to become better and better; we want our hotel to be your home when you are in Austin. We look forward to seeing you again very soon.

"Enjoyed our stay"

5
08/12/2015

Our night was very quiet, room was comfortable and the breakfast buffet was the best that we have ever had at a hotel room offering complimentary breakfast the next morning. Thank you so very much BW Plus Austin City Hotel for a wonderful stay.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Oh, you are so very welcome. We are here to provide you and exceptional and memorable stay: that's why we come to work every day! We are not perfect but that is our goal. I hope we have become your home when you are in Austin. We look forward to seeing you very soon.

"Great hotel, boutique feel."

5
01/12/2015

Loved the hotel, reasonably priced, doesn't feel like a best western. Location is PERFECT! 5 minutes from S. Congress, and in a great neighborhood. The bar/restaurant attached is great, food is good, the lounge is really fun. Great bands most nights, low key. Drinks are weak is the only comment!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
We put the "best" in Best Western don't we? Another guest described us in that way and it is much appreciated by all of us at the hotel. Thank you so much for staying with us and for your kind comments. We do work very hard to provide memorable experiences for our guests. I hope your travels bring you back to Austin soon. We are here for you.

"Good value and great property"

5
01/12/2015

This is a great hotel and if you plan on spending a bit of time in South Congress then it's in a pretty good location, It's a pretty easy 2 mile walk to Congress bridge which was fine for us. The hotel has a very modern feel and the staff are very good. The beds are very comfortable and the breakfast was much better than average with lots of choice. There is also coffee available in the lobby 24hrs a day.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. I am pleased we exceeded your expectations and I hope that means you will stay again next time you are here. Please join our family of regualr guests!

"Great Place to Stay in Austin, TX"

5
01/12/2015

clean, comfortable, all the amenities one needs; pleasant employees willing to help in any way; wonderful breakfast each morning with varying menus; convenient location; easy to reserve online; very nice pool area with waterfall

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thanks so much for staying with us, and for your thorough review. Our staff is dedicated to providing attentive, exceptional service. We want to be your home in Austin whenever you visit. You will have to come back to see what we have added to our breakfast menu; we are always striving to improve our offerings. Hope to see you back very soon!

"Great hotel--convenient and a good value"

5
29/11/2015

I really like this hotel! I've stayed here 3 times--twice for business and once for fun. It's convenient to downtown and a great value compared to downtown hotels (even once you factor in the cost of parking a car at the convention center or other pay parking lots). The interior is cute and clean. The rooms open both on the interior and exterior. While exterior rooms can be convenient to parking, when traveling alone I prefer interior. Once I was given an exterior room, and simply asked for it to be changed to interior, which they did at no charge. The staff is always friendly and accommodating. The free wifi and breakfast are also something I look for in a hotel. The breakfast is an actual hot cooked breakfast, usually omelettes or breakfast tacos, plus breakfast meats and eggs, plus all the other regular "continental" things you might expect like pastries, cold cereal, etc. The restaurant/bar where breakfast is served will also provide room service during regular hours. I haven't used the pool or hot tub, but I have enjoyed the pool area as a place to relax, read, and make a phone call. The neighborhood is safe and a pleasant place to walk or bike; there are also a couple of nearby convenience stores within walking distance. This place is a great value.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for writing such a thorough review. I am so pleased you like our hotel and that you recommend it: that means a great deal to us. It seems to be human nature that we complain more than we praise, and that you took time to share "us" is wonderful! Welcome to our family of regular guests!

"Thanksgiving in Austin"

5
28/11/2015

This is our second stay at this hotel. recommend it highly..convenient to highway 35, not noisy and very well kept, Staff are very friendly and happy to serve your needs. Nice to have the coffee station in the lobby all day. Great bar right next door and we enjoyed meeting local people

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
So glad you spent the holiday with us. It sounds as though you were comfortable and well taken care of; the staff is so happy when our guests feel that way. That's why we come to work every day, and people like you simply make our job easy! I hope you are back with us before next Thanksgiving.

"A night in Austin"

4
27/11/2015

I was very surprised by how nice this Best Western turned out to be. When we first checked in, the gentleman at the front desk gave us a map and some tips on where to go based on our interests. He was very knowledgable, helpful and kind. The room was very clean and comfortable. Breakfast was surprisingly good! The menus changed every day and there were lots of options. The location is kind of weird; you can't get anywhere downtown without a car. All in all, we had a nice stay and I would do it again.

"First time to Austin, TX"

5
26/11/2015

This hotel is one of the best Best Western hotels that I've stayed at. The location is perfect to the highway as well to multiple locations and restaurants near by. This was my first time in Austin and didn't have much idea of what to do, besides friend recommendations, but the front desk staff was very helpful in providing information of multiple places along downtown to see and experience. They definitely made this trip worthwhile.

"Comfortable and convenient place"

4
20/11/2015

This is our second time in this hotel, and check in is a breeze, the evening staff who was checking us in was very accommodating, with very pleasant personality. The hotel lobby has a comfortable and modern look. The room was clean, and the bed was comfortable. Breakfast was excellent, they have good choices. The hotel is very convenient to downtown, and the Lady Bird Lake.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
So glad you stayed with us and that you are a returning guest. That means a great deal to me that you have come back rather than try one of the dozens of hotels in Austin. We truly are convenient to so much of what brings people to Austin and it sounds like the staff is the reason you come back. Thanks again and hope to see you again before the end of the year.

"Fantastic Hotel, 4 star accommodations at a 2 star rate!"

4
18/11/2015

We chose this location based on the recommendation of family, as we were attending a wedding, and this was in close proximity to the venue. Before booking I read several reviews on Trip Advisor that concerned me, however I went thru with the booking. Let me say, I was very happy I did.. Upon arrival, we were received warmly by the very friendly staff. The gentleman at the check in desk, immediately noticed an issue with my reservation. It appeared that we had accidently reserved a handicapped accessible room. He immediately offered to change it to a standard king room. He even offered the choice of floor. I had picked the top (third floor) and he warned me that this room faced the Interstate (I-35) and noise may be an issue. I was very impressed that he was so thorough with me in helping selecting a room. He provided me with a map of the property and instructed me to the best way to get to my room This property has many stairs throughout and can be difficult to those who are handicapped. However, there are ways around without the use of stairs and there are elevators. Upon entry to the floor, the hall was well lit, clean and recently refurbished. (I did notice a very slight mildew odor in the hall). My room, was very nice, exceptional in fact. One of the cleanest hotel rooms I have EVER stayed in. I tried to find something on the floor or a surface not 100% but I couldn't it felt like I was the first guest to stay in the room. The hotel should be very proud of their housekeeping staff, as during our week stay they did an excellent job keeping our room neat and orderly. The overall room size was about average to most I have stayed in. This room came equipped with a king bed, 2 night stands (2 drawers each), with lamps with power outlets, a chair, an ottoman, an end table with a lamp with power outlet, a desk, with a lamp with power outlet and a desk chair. A dresser with 4 drawers, and included an integrated, microwave and refrigerator. The rooms amenities includes, microwave and refrigerator (which was HUGE, by most hotel standards), coffee maker and supplies, Iron, Ironing board, Hair Dryer. The room was very tech friendly, with multiple places to plug in devices. (I travel with a power cord so that's not much of an issue). The hotel provides free WiFi, however no wired options are available. Access to the WiFi is thru an access code provided upon check-in. The WiFi service was fine however required you to enter the access code each time you took the device outside the coverage area, which was sometimes annoying. I am a proponent for in room safes… this hotel does not provide in room safes. (my only suggestion for this property) Besides that this property is security conscious, you will need your room key to access most doors on the property. There are security cameras placed in the hallways and in other various locations. There are Fire Extinguishers located thru out the building. The building is NOT sprinkled, nor is there an in room fire alarm system. There are CO and Smoke detectors in each room. The HVAC system is the old familiar thru the wall unit. However, the unit was new, and may have edged out my previous review of the Berkeley Hotel for coldest AC. The placement of the bed vs AC also pushed a nice breeze over the bed.. For me, it made for a great night sleep! The bathroom was a standard hotel bathroom, again the room was spotless and housekeeping made sure I was amply supplied with toiletries and towels. My wife complained that the water pressure in the shower was lacking, which I kinda agree with. It was average, but could be a bit stronger. Adequate hot water for showers, I did not draw a bath so I can not evaluate. This hotel provides free breakfast. The breakfast was nice, clean well stocked and maintained during the morning (06:00 to 09:30) Usually consisted of scrambled eggs, and two other sides (which changed daily), hot fresh waffles (in the shape of the state of Texas!) yogurts, cold cereals, fresh fruit, juice and coffee. I thought the breakfasts were great, for a freebie (better than most!) My only complaint would be the coffee. The property uses a coffee syrup / hot water dispensing system, which makes for a LOUSY cup of coffee.. My second suggestion.. switch to brewing real coffee! Top tips: If road noise bothers you, DO NOT stay in any room facing the Interstate, there are times it did get quite noisy (and I live off a major truck route, so I'm used to the noise and I was awoken twice.) There is an expresso / cappuccino machine in the hotel lobby lounge area (It's well hidden, and I didn't notice it till I was leaving…) Location: 10 min from Austin-Bergstrom International Airport. 3 min from South Congress and the SoCo area (Excellent food and shops) and South Congress is a good alternate into Austin, when I 35 is backed up (7 min to downtown) Summary: Great Value, Excellent Service… I would not hesitate to stay here again

"great location-great value."

5
18/11/2015

Good bang for your buck. Clean-perfect location if you are renting a car and don't want to pay high parking rates at downtown big name hotels. Easy access to downtown as well as surrounding area. Would go back again.

"QUEEN FOR A DAY!!"

5
16/11/2015

From my arrival to departure, my every NEED and WANT was satisfied. Safe, impeccably clean and awesome staff! Thanks to Alec and Oomar!! No worries here, book your room!! Enjoy the nightlife! C-Boys on Congress was rockin' with CW Clark.

"Comfortable & Clean"

4
15/11/2015

What I liked: This hotel looks like it has been recently renovated. The staff were friendly. The room was very comfortable; I loved the bed and pillows. My room faced the pool area so it was quiet. The fitness room was adequate for a quick workout. I didn't use the pool or hot tub. In the lobby they have an expresso machine. What I liked less: The breakfast was just OK. The location is convenient, but you have to drive to get anywhere. There is a Starbuck's across a very busy street, but that is about it.

"Beautiful hotel."

5
11/11/2015

Wonderful atmosphere and spacious, clean rooms. Good service. Delightful staff. Perfect pool area for the family to have fun! I always appreciate a clean hot tub. I would come back over and over! Everything I want when I need to take my family somewhere other than my home I found here.

"Best Western City"

5
09/11/2015

Clean hotel, friendly staff. The pool is really nice and big. The only thing is there aren't a lot of places to eat close by. The price is good for what you get. Also a good place to hold a conference. The price is good.

"In for a wedding..good location"

3
06/11/2015

This was a good location for what we wanted to do. We were able to quickly drive to so. Congress st, 1st street, and this really good brewery about two miles from the hotel. The hotel itself seemed to be newly remodeled and had a decent bar that is independently run adjoined to it. Because of the time difference, we weren't able to make it to breakfast. able to make it for breakfast. The downside was that it was a bit loud and beds weren't too comfy, but that's only a minor complaint. I enjoyed the on sight bar-the IPA was super good. If you stay, walk down to Whip In on the same side as the hotel-yum!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
So glad you enjoyed your stay, thanks for staying with us and sharing your experience. We really are minutes away from lots of points of interest in Austin. Hope to see you back one day when you have time to enjoy our pool and hot tub area.

"Clean. Comfy. Value."

5
05/11/2015

Stayed here 3 nights. Clean room. Comfy beds. Plenty of parking. Great hot & cold breakfast items. Adjacent restuarant /bar has food, drinks and entertainment. I saw the pool and hot tub but i did not use it. Looked clean and plenty of chairs. Hallways are like a maze. Very pleased. My siggestion.....have bottles water for guests to take for the day.

"Ecomonical place to stay"

4
03/11/2015

The included breakfast was more than I expected. They had a good selection of hot and cold items and the menu varied daily. We had a room toward the front of the hotel and it got quite noisy the traffic on I35 is loud so we couldn't keep our windows open. Room was remodeled and clean.

"Clean and comfortable"

4
31/10/2015

Overall a very comfortable and clean hotel. The Blue Moon had good food and cheap drinks. The breakfast was nice. The location was close to South Congress and had free parking. staff was friendly and efficient. All in all a nice place to stay. Pool and hot tub area was clean and looked very inviting.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us, and for sharing your experience. Our staff is dedicated to providing a memorable and comfortable stay, and they are happy that you were happy! Please let us be your Austin "home". Look forward to seeing you again very soon.

"Nicely Decorated Comfortable"

4
29/10/2015

Nicest Best Western I have ever stayed at. Convenient Location. Nice bar/restaurant that seemed to have patrons from the area not just the hotel. Decent food. Good service. I was upgraded to a spacious suite with 2 bathroom facilities due to my Diamond Elite status. Very nice place.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for being a loyal Rewards member! We appreciate you selecting to stay at our hotel; it sounds like you were comfortable. As does the restaurant we have a number of regular guests, and I hope you join our ever-growing family of regular guests. Hope to see you soon!

"Good Night"

4
27/10/2015

Very nice rooms and very comfortable. Free coffee. nice bar. Very nice lobby. I enjoyed my stay there. Very nicely renovated. Very well located. near airport and convention center. I would definitely stay again.

"About 5 minutes from downtown, room was small but clean, staff was great"

4
24/10/2015

Good: Stayed in room 124. The room was on the small side for two doubles but clean. Not the best bed I have ever stayed in but not the worst either. Plumbing on the shower was lose but workable. Check in and out was quick and easy and the staff was friendly and helpful. There are lots of places to stay in this area, pick your price and location. The breakfast was good... I would stay here again... Bad: The Restaurant / Bar advertises music every night... the night we were there... no music.. Drink prices a steep and the drinks are watered down.

"Clean, fair prices, good location"

4
23/10/2015

My daughter wanted to go to RTX this year and we chose to go with this as a less expensive alternative to some of the downtown/convention hotels. It was about a 10 or 15 minute drive with traffic to get to the convention center and local hotels during the conference. The staff was very friendly, the rooms were clean and the attached restaurant was very good. It's conveniently located for trips into downtown Austin and for other area attractions. The restaurant also had live music every night of our stay which was pretty cool.

"GREAT STAY"

4
21/10/2015

I really loved the cleanliness of the room. The staff was very professional and nice. The only thing I didn't like was their complimentary breakfast. I would suggest that you allot enough time to stop elsewhere to get breakfast. They also don't offer free happy hour as other hotels do, but overall it was a great stay !

"Lovely hotel and reasonable price"

4
20/10/2015

Hotel was very clean, had a beautiful pool area and all the extras we expect from Best Western like breakfast, refrigerator in room and a quest laundry room. Bed was great. Starbucks was across the street which is a biggie for me. It was 20 minute drive from the Drag of the University of Texas and easy access to all places. I am ready to make my reservation for the next time we visit our granddaughter at the University of Texas.

"great stay"

5
19/10/2015

Excellent choice for business or pleasure travel. Close to Congress Ave boutiques and restaurants. A short trip to 6th ave for night seen. Hot tub was great after walking all day and pool area was great for couples or children.

"Very cool - great location! "

5
18/10/2015

We were very pleasantly surprised with the high-end vibe of this hotel. The location is just a couple minutes north of 6th street which was perfect for us. The pool and hot tub area is very lush and well-manicured. The bed was very comfortable, but like others have said, the pillows are a little on the small side. We will definitely book here again the next time we are in Austin.

"Very clean, great deal for the proce"

4
18/10/2015

The renovation looks great and the staff is super nice. Rooms, common areas and pool are very clean too. We wished the pool and hot tub were open later though. Breakfast in the morning is a little hairy and congested but I'm not sure if that's the hotels problem (poor buffet layout) or the customers (slow moving). Since the hotel is about 2 miles from downtown it would be nice if there was a shuttle a few times a day to center city. That's the only real downside to the hotel, far from downtown and not walkable. I'm surprised they don't have a shuttle to the airport too. Most hotels do and it's an important amenity many people. Overall though, very nice.

"Annual Conference in Austin"

5
18/10/2015

I visit Austin, TX one time a year for an annual conference. They moved it to the Marriott this year but the price for a room there was ridiculous. I found the Best Western Plus on my search for a better priced hotel. I almost waited too late because my options were limited. The Best Western Plus had good reviews and a price I was looking for. I was a little skeptical because I have stayed in some nice BW and I have stay is some bad BW. I booked it and took a chance. I am pleased to stay I was worried for no reason at all. It was easy access from the airport because you get to the hotel before you get into city traffic. When I first go there they were having a problem with the AC in the lobby, so my worry was through the roof. Check in was quick and the staff was extremely pleasant and welcoming. Key in had and on my way to the back side of the hotel. As I entered the hall my room was on I quickly realized the AC problem must have been limited to the lobby. It was fixed by the next morning by the way. Hallway was clean with a pleasant smell. I entered my room to find a modern looking room that was very clean with a Mini fridge and microwave. Not sure if this hotel has been recently upgraded but it did not look warn at all. I had a king bed. The room had a desk with lamp. A sitting chair and ottoman that was very comfortable. The bathroom was your average hotel bathroom. The bed was alright, not great. I need to stop and say I sleep on a memory foam at home so my opinion may be unfair. This is a spring type mattress. I didn't hate it but could definitely tell the difference. There is a pool area with a large hot tub. I did not have time to use the pool but walked through a couple times. It looked very clean and well maintained. I will talk about the Free breakfast because I want to end on a positive note. The breakfast leave a little bit to be desired. It is a full breakfast. The taste is just not there. Everything was just real bland. The first morning they had eggs, bacon, biscuits and gravy. Nothing really had any taste at all. The next morning they had items to make a breakfast burrito and I passed. I opted for the waffle iron. Again it was OK but nothing to write home about. Don't mean to be hard on them because I started by saying it is FREE. Now to the positive. The cleaning staff are some of the best of any hotel I have ever stayed at. I called the desk to request some extra hangers but they did not come that evening. The next morning I asked one of the staff directly, well actually 2 of the staff members because the first did not speak enough English to understand what I needed. Now that I think about it maybe it was me. Anyway I had extra hangers in 5 minutes. It is a shame what you pay for a hotel these day and after the room has been cleaned you find some area that they cut a corner or simply forgot something. Not at this hotel. Each day when I would return, the room was absolutely spotless. They even pulled up some tissues from the box and formed them into a flower, everyday. This is called being thorough and taking pride in your work. Something that has been lost in the majority of the US workforce. So hats off to you ladies. It was so nice to come back to the room knowing it had been cleaned with such high standards. Took very little time to start finding my way around. I will not only stay here again, I will only stay here in the future, when visiting Austin.

"Pretty great"

4
17/10/2015

Great value , nice and clean. Friendly helpful desk staff, and a $10 cab ride to downtown. We walked for a few block to the bus stop and caught the bus in to the city ($1.25), which was easy to do. Breakfast included was pretty good- lots of sweet stuff , but it is the states after all. Pool and spa were nice for a quick dip. The bar/restaurant had live music each night until late. Would definitely recommend this place to anyone visiting Austin.

"One night stand"

4
16/10/2015

in town for a lecture, I wanted something affordable near the capitol. the room was uber comfortable and the service outstanding. beware, however, that each room's a/c unit is the 'old fashioned' type that will cycle on and off all night long as the temperature is maintained. that's a deal breaker for me, unfortunately. i really wanted to like this place totally, but..

"Easy ACL Access"

4
14/10/2015

A very nice hotel just off I35 with very easy access to Zilker Park for ACL. They happily took our bags early that morning before the festival and allowed us to park our car for free before checkin. We then grabbed an Uber ride closer to the festival and back that night. Very reasonable prices and a good complimentary breakfast each morning at the attached restaurant.

"Room not ready"

2
14/10/2015

Checked in at 8:30 PM and our room was still being cleaned. Not too excited about that one. Also, I felt like the A/C was underpowered. Didn't cool down to our liking. Compared to other Best Western Plus hotels, this one was lacking.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you for staying with us and for sharing your experience. I am so sorry your check in was delayed, I know that was not the intention of our housekeeping department. I have shared your comments with the housekeeping supervisors and they send sincere apologies. Good or not so good we value our guests comments as we strive every day to be the best. I hope you will consider staying again.

"Great Place"

5
13/10/2015

This was an excellent choice. We were staying in town for our son's wedding and this hotel was close to the venue. The beds were awesome, full breakfast was good, clean and very helpful staff. Would highly recommend this to anyone staying close to downtown Austin

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for your kind comments. Our goal is to make our guests happy and comfortable, and of course we want you to stay with us anytime you are in Austin. Let us be your home away from home, and we hope to see you soon!

"Great stay! "

5
10/10/2015

We were only in Austin for a couple of days but very glad we stayed here. Our booking was through agoda who actually messed up (and we were told the hotel had had problems with them so be warned of booking with them!) but Alec who was on the front desk was very helpful and sorted everything out for us. The room was clean, modern and comfortable and we also went down to the pool in the afternoon which was also nice. Could have done with a bit of a clean but it was just nice to sit out. The hotel was also close to downtown which was perfect, we got an uber to the up and coming east side for about $7! The best thing about this place I have to say is the 'Blue Moon' restaurant next door. The live music (which starts at 10pm every night) was absolutely fantastic! Seriously, doing Austin proud! Would highly recommend all round.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us, and I am so glad you had such a pleasant experience. Our staff is motivated to wow our guests with excellent customer service and a restful stay.. Blue Moon is a separate entity from the hotel but they are thrilled with your comments. I hope you are able to return very soon.

"Great location, very good property and great staff"

4
09/10/2015

My company is working on the south side of Austin and the location of the hotel is perfect for access to downtown, Congress Street and the airport. I was warmly greeted by Oumar at the reception desk. The parking lot, lobby and hallways were very clean, updated and safe. My room was in the rear of the property and was quiet, clean and well appointed. Breakfast (hot and cold) was well proportioned with eggs, Canadian bacon, waffles and cold items such as cereal, fruit and yogurts. I had booked for only one night here, but have extended my stay because of the quality of the property and pleasantness of the staff.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. It is a supreme compliment that you extended your stay. That means a lot! Our staff is very dedicated to being helpful and proactive regarding your needs, they say thank you as well. Please come back to stay anytime you are in Austin.

"Awesome Home Away From Home"

5
07/10/2015

I have been staying at the Austin City Best Western for several years. If you want to stay in an atmosphere where every one is happy you are there, this is the place to stay. I have had to spend 3 and 4 days at a time here and am always treated with the same kindness. the housekeeping is excellent and the staff are always eager to make your stay has comfortable as possible.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Wow! You have made our day. We love being your home away from home , and we so appreciate your loyalty and kind words. You are just the kind of person we love to please! See you soo, we hope.

"Great Remodel"

5
07/10/2015

This hotel has been completely remodeled. Very modern. Everything from the rooms to the pool area was very nice. Plan to stay here again. Hamburgers in the bar were wonderful. We had a room overlooking the pool.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for your kind comments. It sounds as though we are the perfect fit for you, and we are very happy about that. See you again very soon!

"Great Place to Stay"

4
07/10/2015

This was a clean, comfortable, nicely decorated, comfortable bed, friendly staff, close to downtown, decent breakfast--that was free, and very clean, private pool. Will stay here again. Price was very reasonable for Austin.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your comments. We are happy when our guests are happy, the staff is so committed to providing our guests a memorable experience. So glad you like our breakfast, we are always looking for suggestions for new items and we are adding pancakes in the next month or so. We hope you stay again very soon.

"Best overnight stay of the trip"

5
06/10/2015

This is an awesome property. Stayed only one night due to schedule, but it is updated, clean and the staff are great.I only wish we had allowed more time in our trip for this area. Would easily stay here again.

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
So glad you stayed that one night with us and I hope you put Austin on your itinerary next time and spend more time with us. We are very pleased we exceeded your expectations, and we love being the best stop on your journey. Hope to see you again very soon.

"Simply the BEST!"

5
06/10/2015

My husband and I attended ACL weekend one and when I was searching for hotels everything was pretty much booked or overly priced. I came across this Best Western Plus and was a little apprehensive; why was it not booked and overly priced?? I booked it, we arrived and I was blown away with how friendly the staff was and how clean and cozy our room was! We'll definitely stay here again!

Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review
Thank you so much for staying with us and for sharing your experience. You were meant to find us so we can become your home away from home. As another guest stated recently we put the "best" in Best Western! Hope to see you back very soon..