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Comfortable and clean. About a 15 minute walk to Disneyland. My complaint is that the drain in the tub was malfunctioning so I had to use the bath mat to keep it wedged open. Also no hooks for towels.
Hotel was surprisingly nice. Heard some soso review but we were very pleased. Clean, quick elevators and themed nicely. Only a 13-15 minute walk to Disneyland entrance. Has a breakfast for a fee( did not try). Has fridge and microwave but instant coffee. You can take the Toy Story shuttle from the parks and cuts your walk in half. Would stay there again.
Took Family to Disneyland. Hotel was less then 10 min walk there is a bus / shuttle to take you to the park but the weather was nice and a little walking felt good after a 2 hour car ride. Love this hotel would recomment to friends and family
From the moment we walked in through the lobby I felt the Disney, So Cal vibe. Smelled great and the front desk was very friendly and helpful even at 2:30am when we arrived. The rooms were clean and the decor was what I would call beachy Disney. The north tower is where Lobby, and breakfast are served. Closest to harbor St. South tower from what I hear is the same decor and comforts as the North. We stayed in the North tower and it was quiet. Cute little pool area with a bar as well. We were able to walk to Disney without any problems. Starbucks is on the way to the park and you have enough time to drink it on your way. Approx a 15 minute walk. Three blocks. There is also a Walgreens next to LuLus in case you needed to pick up any items or snacks. So for the price point we like to stay in for our Disney trips this has been my favorite!!
My legs got attacked by bed bugs . The hotel was nothing special besides its location and being within walking distance of Disneyland . I had higher expectations beings it was a premier best western. Was definitely let down . Didn't have a hot tub . The iron board and iron were damaged but still operable.
Such a cute hotel! Really friendly, helpful employees. This hotel really was super walkable to Disneyland which was an amazing plus. Hotel was really clean and the rooms were super comfortable, we had a great time! The only reason I didn't give 5 stars was because there seems to be a stubborn mildew smell at a particular elevator and side entrance. I'm pretty sure this is due to people walking back from the hotel pool but other than that, it was really lovely stay.
Almost everything was great, the water pressure in the shower was really bad and when we left at 4.30am there was no one there to check out and we were in a rush. We love the welcome drink (super tasty) beds were great and the AC was amazing!
So close to Disney! The gentleman at the front desk I wish I caught his name was so helpful and accommodating. The ladies as well so helpful. I'll definitely be coming back. The only thing that I thought was meh was paying for parking but I got a discount for being a best Western member so that was awesome.
I recommend the stay here. Clean and close to Disney and stores! Nice pool area, and staff was friendly!! Microwave came in handy and so did the fridge. Comfy bed and pillows as well. Would stay again!
We stayed at Hotel Lulu for the first time for our trip to Disneyland. This hotel met all of our expectations, our room was clean, bedding and pillows were so comfy and the staff was outstanding. The view of Disneyland and the fireworks from our room were nice. Will definitely stay at Hotel Lulu our next trip.
Hotel met needs, nothing was fabulous and nothing was terrible. Our AC unit definitely did not work, we had a very warm, muggy room. We slept good enough and that was the only time we were there. Great proximity to Disneyland!
Clean rooms. Comfortable beds. I do wish there was a better coffee situation in the rooms. Tasters choice seems like a bit of a miss in this day and age of easily accessible coffee. Overall a decent experience and honestly is very close to Disney! I would recommend despite the odd offhand comment the person checking us in made about my husband looking old (probably a misstep over words, but it's a comment that made us take a second to recoup from)
Easy check in and out, clean rooms, plenty of parking. The cleaning crew are amazing and was super helpful to us! All in all we had an amazing trip! We would definitely stay there again. Close to Disneyland 7 min walk for us that was great. And lots of places to walk too.
The room was how I expected it would be the bathroom door handle was broken and the toilet was incredibly loud but we didn't care it worked and we was hardly in the room anyway the worse thing was having to pay to park!
Hotel Lulu far exceeded our expectations. As a Disney pass holder were on the hunt for a new go to Disneyland hotel. We were for looking for a clean, safe, friendly hotel with friendly staff. Let me tell you, Hotel Lulu checked all the boxes! The front of house staff were kind, knowledgeable and went out of our way to ensure that our stay was amazing. Six and Savannah were both spectacular. Six was working the evening we checked in and then the morning of the next stay. He was truly amazing. Hotel Lulu is lucky to have him as a part of their team. The room was spacious and clean. The hotel is within walking distance to the convention center as well as the parks. We loved Hotel Lulu so much that we have already booked another stay there. We feel like we found a hidden gem in Anaheim. Everyone was so kind and caring, the lobby decor is fun and beachy and the location most certainly cannot be beat.
We stayed at Hotel Lulu while visiting Disneyland. The hotel is a little run down. The decor is a little strange and things don't seem to come together in a cohesive design. The staff was okay, no real issues but they didn't seem to want to be there. Perhaps they were tired as we checked in late in the evening. The welcome drink was a nice touch. The market in the lobby has some nice options for food. The location is obviously great - very close to everything. The room was comfortable, but dated. We had a okay view but it would have been nicer not to face a parking lot. We would stay again as it was very close to everything, perhaps the hotel will get rid of the tacky decor in the future. Very budget-friendly.
Very comfy beds & pillows! Nice blackout curtains and the AC was set at a comfortable 70 degrees. Bathrooms are spacious with plenty of towels. There isn't a fan and the bathtub can be a little slippery if you're not careful. The mini fridge is very small but perfect for 12oz can/bottles. The staff was amazing and always greeted us with a smile as we walked by!!
The customer service here is top notch. The employee that stands out the most is Cassandra. I hope I'm spelling that correctly. She works in the hotel restaurant. My only complaint is that there are interior areas that need paint touch ups. It wouldn't take much effort or cost to go around all the floors and rooms to do this.
Pros: 10-15 minute walk from Disney, nearby lots stores and eateries, cute lobby, pool, complimentary cocktail for adult and cookies for kids upon check in), clean room, mini fridge, and safe location. Cons: check in not until 4, parking is $29 +tax per night, no hot tub, no fan in the bathroom, and room felt a little humid. I stayed for 1 night with my 2 kids. I enjoyed that it was only a 10-15 minute walk to Disney which honestly is the like walking from the parking structure. It's also by stores, coffee shops and some little restaurants. The lobby was decorated cute and they gave me a complimentary cocktail and the kids Oreos upon check in, which was a nice treat. Paying for parking when I am already paying for a room is a definite pet peeve of mine and it was $29 and then they added tax on top. The only saving grace to that is I was able to park early and stay parked the next day without another charge. The room was clean but did feel a little humid, but overall a decent room that met basic needs, in a safe, walkable location. We did encounter a few issues... with check-in being on the later side I called in the afternoon to see if I could get an early check in as I had a tired child that needed a nap, I was told no check-ins until 4 due to them being sold out the night before. My daughter thankfully fell asleep in the stroller and me and my son walked slowly, stopped for some lunch and then were hot, tired and had nothing else to do so we finally just went to the lobby around 3:30 to just wait in the AC until check-in at 4, to find that people were checking in early! I wish he would of just said to call back and check instead of giving me a hard no. Then we get to the room and the kids want to watch TV while they eat a snack, but there was no remote anywhere, so called for one . They finished their snack and wanted to go swimming so we got changed and I went to put my valuables in the safe and it was already locked so had to call again. So now we were sitting with no TV and we couldn't go swimming until maintenance arrived with the remote and to fix the safe. He did get it fixed, but it ended up taking a 1/2 hour or more of the kids swim time away (we had to be back in the park at a certain time) so they were bummed with that. Then after getting back to the room really late, the alarm clock in the room which we never touched (I use my phone for alarms) went off at 6am, which is earlier than we wanted to get up resulting in some cranky kids.
It's clean and comfortable. Was surprised the breakfast was a real restaurant style experience and not a grab and go continental breakfast. Close to the Toy Story shuttles. Pleasant surprises all around. The front desk service was top notch and parking was convenient. My husband put this on the top of our hotel stays when visiting the parks.
All the staff were so professional and willing to help. Appreciated the great service, clean hotel room, and the willingness to help anytime, even during late at night. Would 100% stay again. Beautiful hotel.
Great hotel! Walking distance to the parks. Drink and snack at check in was awesome. Comfy beds. Love the remodel. Leaving our car was also very convenient when going back to the parks. Felt safe also.
It was a quick weekend stay at Hotel Lulu in Anaheim, the location was great the price was fair for the nights I stayed, but I felt that the rooms that I stayed in were in need of some repair, one room's refrigerator was not holding the cold everything I opened it there was water on the bottom and the bottle water were not really cold. The trash was not taken out the 3 nights I stayed I was told I had to request this before 10 am, I also had a cockroach in one room and ants and some green bug in the other room. The staff was very friendly they even offered a free breakfast after I told them about my bug problems but I was about to leave so I didn't accept it, but that was very nice of them.
Only one elevator worked, people were on strike across the street so it was loud. Other than that, it was comfortable, walk was longer than we remember. Loved that IHop was right next door and there was a Walgreens also.
The pillows and the bed were amazing the process was smooth as it could thank you guys at the Lulu Made it magical for us thank you for our wonderful trip at the lulu. Would recommend booking again for our tip to disney.
Great stay! Staff was wonderful, helpful, friendly, and funny We were on the 8th floor and got to watch the DL fireworks from the air conditioned comfort of our dbl queen room. Clean, comfy beds, shower pressure a little low but worked. Walking distance to DL, but pro tip. ART bus picks up and drops off right in front of the hotel. We never waited more than 5 minutes for the bus and we were at the park so fast. Seriously! Save the steps for inside the park! They have complimentary coffee and drinks and the pool looks great (actually too hot for us to use, but we will next time). We will be back!
Amazing would stay again. Easy check in and check out. Comfortable and clean room and easy walk to Disneyland. Competitive pricing. Update and modern room great amenities. They have a small market with drinks alcoholic and not alcoholic snacks and it look like it had a coffee bar, but was closed when I was there because I checked in late and checked out really early.
The room was great and the view beautiful. The staff was very knowledgeable and gave us a lot of ideas of places to go in the area as well as various transportation. The quick market behind the check in lobby had everything we needed. Very nice restaurant on site. They offered a welcome cocktail. Unfortunately we don't drink alcohol. Wish they had an option for non alcohol beverages. It only seems fair.
Hotel Lulu was such an awesome treat! From the staff to the location we were so happy we stayed here! Granted we didn't use the amenities as we were there to do Disneyland but coming back to the room for an afternoon nap was all the amenity we needed! Bed was super comfy and the AC was so strong and really cooled our room on a hot august afternoon! The entire staff were welcoming and so hospitable and Gabby is a super star! It is a great value 3.5 star hotel with five star customer service! I Will be back for sure!
Hotel Lulu is our favorite hotel in Anaheim and we have stayed at probably 70% of the hotels around Disneyland. Perfect location for both the park and the convention center. We love the design of the hotel, like a smaller version of the Disneyland Hotel but very reasonably priced! But the highest compliment we can pay is to the staff! From the front desk, to housekeeping, and even maintenance everyone is very friendly, helpful, and appears to love working at Lulu! Oh and we love the pool for exercising and taking the grandson swimming, ping pong, fire pit, corn hole, and connect four!
My husband and I were celebrating our 10 year anniversary and want to stay near Disneyland due to our park reservations. We decided on Lulu and it was definitely a great choice. Staff was knowledgeable and friendly. Parking lot is located on the back side. Breakfast was delicious!
Very friendly staff super clean rooms. Nice comfy beds. Secure parking. Disney decorated inside hallways. They have a They have a kitchen eatery, where kids eat free with a paid adult. Only downfall is a little far from Disney to be charging for parking.
Rooms are always clean and inviting. When I had to add an additional night to stay they did so with no problem. Being a quick walk to Disneyland is a plus. Thus tends to be my go to place to stay when I'm in town.
the hotel has a good location about 2 blocks from Disneyland, with shops and restaurants nearby too. it looks great from the outside front view, and inside it is a bit dated and old looking. there are old air conditioning machines in the rooms, not climate control devices; there did not seem to be true thermostat sensing. staff are friendly and helpful, although at the front desk i would suggest that non-reception staff give priority access to reception staff to the guests. staff also had good awareness of available "city shuttle" services, and referals for ECV rentals and food delivery. i found the restaurant surprisingly good! a pity that it is only open for breakfast.
Nice staff, clean rooms, and comfy beds. Also so convenient to Disneyland. We walked back after the park closed at around 1am and felt safe. They offer a welcome drink that I didn't want before going into Disneyland so they said I could get it after. A nice end to the day!
The hotel was okay for price and location to Disney. Parking was 30$ (nonrefundable) a day and there is a 50$ deposit overnight fee (refundable). We stay in the south tower and it felt musty/ humid, like the ac wasn't working. We went to our room on the 3 floor where the ac did not blow cold air at all. Front desk was kind about the situation and gave us a new room, however our new room ( also in south tower, third floor) blew cold air but did not blow on the high setting only low. The water pressure was nonexistent. I was showering with my toddlers and it was on warm then it changed temps to extremely hot. I thought that putting the water temp lower would fix it but it didn't, the shower was close to off and still extremely hot. The fridge in the room was also hot. I get it's summer but working utilities is not a high standard. On the bright side we were offered complimentary vodka lemonades upon arrival. For the price, I would wish they offered free breakfast considering it isn't a 4 star hotel but that's a charge of 30$ per adult.
Great hotel. Rooms were clean and staff was great. Only big problem for us is we had to keep getting new key cards whenever we left our room. Keys kept erasing no matter what we tried (kept cards away from phones, wallets, etc). This is the one thing that would possibly keep us from booking again.
Lulu is a great hotel with amazing staff. They were friendly and attentive with our needs. The hotel has a great layout for the Anaheim area with an easy walk to both Disney, downtown Disney and the Garden Walk. Highly recommend this hotel! I have stayed both on a solo trip and with student groups every experience has been one to be thankful for.
Very convenient location and good service. We had a great time. When we needed anything they were quick to bring up. The parking yes it's expensive but your car is in safe location. So overall good experience.
My boyfriend and I love our stays with Lulu! The location is convenient, the staff is always so helpful and kind, and we've never felt any shame in requesting more towels! (You'd be surprised. ;) ) The welcome cocktail for those 21+ is also such a cool touch; it starts off any stay with a vacay vibe. Looking forward to our next visit! Thank you Lulu for all you do!
Friendly front desk staff, clean rooms and comfortable, bit of an older hotel in some parts but was safe and enjoyable. Was awesome to get free beverages on check in! Pool area was nice but pool towels could be revamped they had some stains on them.
The lady who checked us in was very rude. She offered a couple in front of us complementary drinks saying it came with the stay. She didn't offer the same complementary drinks to my husband and I. The first room we checked into, had a bunch of ants by the coffee pot and all in the restroom. The room smelled musty, we went downstairs before even taking any of our stuff in to let the front desk know. The same girl who checked us in was there again. When we told her she seemed bothered and demanded the key cards to the room back as if we were trying to scam her. She took the keys. She rolled her eyes and assigned us a different room, which we were thankful for. Upon checking into the second room, there were ants in the restroom and hair in the bathtub but we decided to let it go since we had just drove five hours, and we were tired. The next morning we got up to start our day and tried to use the iron, it had a huge piece of burnt plastic on it so we called the front desk to see if we were able to get a new one. We were told someone would bring it right over, 45 minutes later we still didn't have one. We called back and we were told that we would have it in a few minutes. Another 20 minutes went by and nothing. We decided to get ready and leave for the day, we left and placed a do not disturb sign on the front door. Upon arrival back to the hotel about eight hours later, we arrive to women's undergarments in front of our hotel door, and an iron on the bathroom counter. Did the do not disturb sign not mean anything to them? When we checked out, our parking ticket wasn't working, and would not allow us out. We walked up to the front desk to ask them if they would be able to help us, and the same lady who checked us in grabbed the ticket from my hand, roughly walked away to a different computer, did some thing and handed the ticket back to me. A few seconds of silence went by and I asked her was there anything else we needed to do without looking up; She said that's it. It honestly was a horrible experience, we are not picky people we are very understanding and we do not give you bad reviews normally. We understand things happen, and one off instances occur. But this was a very horrible experience and more than likely will not ever return to this facility.
Conveniently located next to Disneyland, stores, and restaurants this was a very nice place to stay. The staff was excellent, the rooms are nice, with secured parking with easy access. Everything you need is within walking distance. A great placed for both local traveller's and Disney enthusiasts.
My family and I stayed here last year and our rooms were mixed up. I did not want to return but my children enjoyed themselves, so we booked this location. I will not be returning, our room had hair on the towels. The room window was left slightly open which mosquitoes entered our room to bite us during the night. I explained our situation with the front desk. Service here accommodated us with one free day of parking.
Savannah was amazing! Clean and spacious room. Great location. So glad we found this hotel. Minor down side, breakfast was not included. Laundry faciliti3s on site allowed us to go home with clothes ready to be put away.
Our stay was GREAT...comfortable beds, clean room, great distance to Disneyland, great pool to relax in after walking all day, and great warm breakfast to get your day started. We are very happy with our stay and will be staying there more often.
This was such a fun spot! Loved the vibe and close to all the things we needed to get to-with a great little pool. Convenient, clean, and comfortable. And we loved the welcome cocktail! I imagine families would enjoy this spot so close to Disneyland.
Our experience was great. Room and Bathroom were clean. Bed and pillows were comfortable. Staffs were kind. Room service was delivered by a robot (cool). 17mins walking to Disneyland Park was pretty easy and walk back after fire works was safe. We felt safe during our stay. Thank you Best Western Premier Lulu for making our stay a pleasant one. Would recommend this hotel.
Oddly, I was most excited at the ease of parking. It is pass secured in/out. So many spots and easy to access any entrance closest to your room. Buildings can only be accessed with your key at night. The woman who checked me in was friendly and answered all my questions. Beds were comfortable and pillows were fluffy. Didn't get to try the pool, but maybe next time. Would stay again and recommend to friends.
Breakfast was included in the rate. Buffet style. Pool was nice. There were 2 floaties for the kids to use. Alcohol beverage was a nice added touch. 10-15 minute walk to Disneyland Park. You may park up t0 1159 the day of checkout
Very convenient, great customer service during our stay! Room was clean and we had a lovely welcoming drink at our arrival. Pool was nice to refresh during the hot day. We will be considering staying again if ever in the same area.
Nice room. Clean and pretty quiet. Easy Access and front desk very accommodating. Parking simple as well. I would stay there again. Loved having ihop and Starbucks right there. Easy Walk to everywhere.
Best hotel experience all around! Pool was so fun! Our entire family had a blast! Ping pong,corn hole,swimming and cocktails! Rooms were perfect! Definitely coming back soon . It's also close to everything you need and want
The pillows are amazing and the bed was very comfy! But the staff was the best! Especially Anand (not sure if this is the right name) he was the best though! They have a robot that brings things to your room if you request it!!! The breakfast buffet was fantastic as well as the welcome drink! Plus it is walking distance to Disney!!! We can't wait to come back to Lulu for our next Disney trip!
Room was very good. As expected. Service is ok. Location is great. Stuff were nice and polite. Place is not a new building but they kept it maintained. Pool was very good. Not big but hood. Parking little expensive but safe.
Great staff, low key boutique hotel close to everything. Comfortable and quiet stay 5min walk to the convention center and 12 min walk to Disney at a kids pace. Room service is not great but fast if you need it. Will stay here again for business or with family.
This was our first stay with Hotel Lulu and not only was it was the more affordable option that was walking distance from Disneyland...but it was a much pleasurable stay. First off, the lobby staff were so kind. We were able to get our room early and received a complimentary cocktail. (Which was delicious) They were so easy to work with and talk to and was a smooth experience. The room itself was very nice as well. Seems updated and clean. We didn't need to have our room cleaned but that is upon request and parking is around $30 nightly. Loved this stay here very much and will come back again!
I highly recommend Hotel Lulu. The theming of the hotel is so cute. It's a 70,s style beach theme hotel. Upon check in, adults even get a complimentary vodka lemonade. The room was spacious and clean. The bed was so comfortable. The microwave and refrigerator were a plus as well. This hotel is located right next to the Toy Story lot so it was easy to walk in and take the free shuttles to Disneyland. Also, you are able to keep your car parked until midnight of your check out date! So we never had to pay for Disney parking . There are plenty of restaurants in the area as well. Just a convenient location. Also next to a Walgreens. I also think the price was reasonable compared to other hotels in the area.
Savanna was so kind snd courteous . She let us know that if we needed anything to just give her a call at the front desk. Everyone was so nice who works at the lulu. I like the idea of feeling safe snd that's what I felt at the lulu safe snd comfortable.
Super friendly staff. I loved the check-in cocktail, and enjoyed the property. Now trip advisor wants me to hit a minumum of 200 words, so I am just aimlessly typing. I feel I said all that needs to be said already. Yay hit the minimum.
This hotel is an easy walking distance from Disneyland. The rooms are spacious, clean, comfortable and very affordable! We have stayed here several times and have never had an issue and love the convenience of it's location.
The staff were very friendly,the hotel was clean and the location was amazing pillows were soft enough and had multiple pillows as an option. It is pity that the parking lot is paid, but its very pleasant that many needs can be met by walking.
,The front desk was very helpful, i didn't like my view of my first room but the front desk was very helpful and got me a better view and was very helpful. Will definitely come soon again. The room was great as well
This was our third stay in one year at hotel, Lulu. The staff is courteous, helpful and kind. The complementary drink upon arrival is always a nice touch. The pool is great and we enjoy that we're only a few short steps to the front gates of the Magic Kingdom.
Stayed 2 nights here. Easy check in and friendly staff, big thanks to Natalie ? working the afternoon shift. Very comfy beds, clean rooms and great location. Parking was easy. They had trolleys for packing your luggage with nice big wheels ( makes mush easier going over bumps and door jams). Good lighting all around hotel and easy to find you room. Great location while visiting Disneyland, lots of food options close by and transit just out the door. Highly recommend and would stay again
My stay here was more than I expected! Front desk was friendly and helpful with early check in and parking. Free cookies for my granddaughter,free adult beverage for me at bedtime and free breakfast for granddaughter in a.m. with purchase of adult meal. Room was clean, beds were comfortable and I definitely felt safe traveling alone with a child. I would stay here again! My new favorite! Granddaughter loved it too.
I have stayed here twice in the last month while visiting Disneyland Resort. I am thrilled with the experience I've had. The hotel is nice and clean, and the service both times has been fantastic. The one single downside is staying here….. there is no hot tub. They do have a heated pool, though. I would absolutely recommend this hotel!
I really enjoyed staying here with my wife. Everything is truly within walking distance, Disneyland, dining, shopping, sightseeing. Busing is available on all four corners of the street. The rooms are modern and the beds are comfortable and pillows are plush. Staff is very friendly and accommodating. Definitely a place to stay for a Disney trip.
Great place to stay for my son's SoCal volleyball tournament in January. Walking distance to Disneyland in Anaheim conference Center. Free breakfast in the morning and the staff was very helpful. We will definitely be coming back in June.
Was able to get an early checkin which was nice. However, the bathtub didn't drain and the air unit had no heat and it was quite chilly, so they moved us. Housekeeping shares the same elevators and one wasn't working, so it took forever to get around. It's a great location, but there are plenty more locally to choose from. I would look elsewhere first.
The rooms are very comfortable and clean and we loved the lobby décor. The free check-in cocktails were a great touch too. Unfortunately there were a few issues when we were there. We had to continually get our key cards reset, including one time when we were wet and cold after going in the pool. The first time it happened they said it had something to do with going through all the sensors at Disneyland – but it made no sense to keep happening repeatedly. Our room was also never cleaned while we were there. We noticed after Day 1 that we were supposed to request that, so we did – and it still was not cleaned. I also asked for an email receipt when checking out but haven't received it yet (any other hotel this has always been immediate).
The hotel is great, it is not the newest but it was recently renovated and the staff is excellent. It is walking distance to Disneyland, there's an iHop next to the hotel and a Walgreens in the corner. Would definitely recommend staying here.
Everything was great. My only complaint would be that the walls are very thin. You can hear almost everything in the adjacent rooms. I was told that this is an old building so it does not surprise me. Re-insulating the walls would be a major undertaking and cost a lot of money so I understand why it wasn't done. Besides we spent most of our time in Disneyland Resort so it really didn't bother us because we were exhausted by the time we got back to our room.
Great stay, great beds, short walk to Disneyland. Leave the hotel, turn left, about one block turn left again, then short walk to Disneyland Toy Story parking lot where you can catch the Disneyland free shuttle.
I had booked a package thru Disneyland. Paid for room and tickets up front. After a fun week at Disneyland with my friends, I checked out of our hotel. I am a Magic Key holder, so the room was booked under my friend's name, but I paid for the room. Upon returning home, I find out that they charged me the full price for the room on my credit card the day I checked out. I didn't understand, as when I checked in I told them that it was prepaid thru Disneyland and they verified that, yes I had a paid package. Honestly, I was going to give the hotel a decent review, but after being charged over $1000 and 10 days later, I still have no refund, yes very unhappy. I have also contacted Disney to report this hotel. I have used Disney Travel a few times in the past and never had a problem. I will use them again, but never again for this hotel. I don't understand how you can close your books for the week and not notice two payments for the same reservation/room and then not immediately refund the customer. Bad Business.
We loved staying here. The Libby was clean and welcoming. Parking was easy and staff were friendly and helpful. Easy walk to the parks. Also close to remote parking for Disney. Room was clean and had tea kettle to make tea or instant coffee. Mini fridge and microwave make it for easy quick mornings.
The only reason I am filling out this survey is because of Savannah at the front desk. I come to Anaheim often, and only chose Hotel Lulu this time due to a last minute change in plans. Upon arriving, Savannah was incredibly gracious and welcoming, and went above and beyond to answer any questions I had and provide helpful information to make my stay better. She also called me shortly after checking in to let me know an electric scooter I had ordered was delivered. Every engagement with her was friendly and inviting. I manage a bank, and if Savannah lived closer, I'd be trying to recruit her away! The hotel is also great! Remodeled lobby and lounge area. Also great proximity to Disneyland.
Full disclosure, I had planned on staying at the Candy-cane up the street, but they haven't reopened yet and my reservation was canceled. Someone on Facebook recommended Hotel Lulu as an alternative. It proved to be a great suggestion! Very friendly staff, cheerful lobby decorated for the holidays. Bed was VERY comfortable and I paid extra for a view of fireworks from DL. The view was great. An easy ten minute walk to Disney. My only “complaint “ is that the towels are very thin, but this is a minor issue.
Great remodeled Hotel. Quick check in with a complimentary cocktail offered! The staff had put balloons in our room for my daughters birthday. Our room was super clean and very cute, I loved the electric kettle. The breakfast was great in the restaurant and a good value for the money. The location was great for Disneyland being right by the toy Story lot. It took us 15 minutes to get from the hotel and through security to the main gate. Wonderful friendly staff. Great experience!! Will definitely be staying again!!
Came up for Disneyland and everything was great. Only issue was with the breakfast tickets we weee given other than that everything was great. Check in was super easy and fast. A short 10 minute walk to go Disney.
Really cute redone hotel. They did a good job making it feel kid friendly and modern, knowing it use to be just an older hotel. Great value, kind staff, yummy food. Walkable to park, only issue we had was a food allergy that the cook was not careful about, but they fixed it when we brought it up and apologized. Would stay again. It was also quite and my ADHD/ASD son was able to sleep because it was quite on the higher floor.
The hotel looks cute on the surface, but the room we stayed in had peeling wallpaper, old shower head that had poor water pressure and a LOUD ac/heating unit. There was a cute pour over kettle for INSTANT coffee (seriously???) The blankets and sheets were so old and worn out.
It was a great location and just walking distance from Disneyland. Staff were so welcoming, didn't matter what time of day we came in! Hotel lulu will be seeing us again in the near future. Worth it for the price.
We absolutely loved our stay at the Hotel Lulu. We usually stay at a BW property directly across from the parks just for convenience, but this hotel was far better, more affordable, and the distance from the parks was not a far walk at all. The room was clean (including the carpet/floors), bathroom was nice and big and remodeled, love the soap/shampoo/conditioner dispensers, no sound between walls (only from noisy guests running down the hallway after coming back from the parks, but it was minimal), and INCREDIBLY comfortable beds that made our sleep waaaay better than stays at other hotels. And I can't believe how low the price is for how awesome the hotel is, AND I get my Best Western points!! It's our new favorite!!
Rooms were clean. Customer service was excellent at check in and check out. Coffee shop service was great and coffee tasted great. Rooms only had hot water carafe with instant coffee which was not good. Bath tub water was slow draining but issue was fixed right away. We took Lyft to the parks everyday but there is a bus stop right in frint.
A basic hotel that's an easy walk to Disney and decently priced. Front desk staff was friendly. A little wear in the tub but nothing that noticeable. The safe was broken but maintenance was able to come in and fix it within the hour. We needed a mobility scooter for someone in our party and it was able to get delivered there without issue.
This place was so cute and clean!! It was so cozy and the price was perfect compared to all the other ones. This would definitely be my choice to stay again ! One problem I chose the firework veiw room and we didn't see any :(
Super nice customer relations person, Ray, greeted me and checked me in a bit early with only sympathy for my long day of travel, none of that hassle about early check-in charges that other hotels sometimes do. I got help with directions from him, as well. Nice room. All good!
This past month I got to stay at hotel lulu. The hotel is right across the street from Disneyland. I actually choose to stay here since I was attending a concert at the Honda center which is less than 3 miles away from Hotel Lulu. As soon as I arrived I was greeted and check in by Adan. The check in process was super easy. They even gave us complementary drinks. The room was super cozy and comfortable. We were able to keep our drinks cold in the fridge with no problem. I already booked my next stay for next month. Thank you Hotel lulu and staff for making me feel safe and comfortable at your hotel.
Very close to Disney, easy walk, nice employees. It was very clean and I felt safe being there. I would definitely stay there again. I enjoyed my stay and so did everyone in my group. Overall a very good hotel
Booked Hotel after such good reviews and closeness to Disneyland , did not disappoint. Was able to see the fireworks from our bedroom window at 9.30 pm. The hotel staff were so helpful and friendly which is such an asset. To name two Shannon and Aiden , but all staff were more than helpful. The hotel was clean and we had a kettle and microwave in our room which was such an asset . If ever I went to Anaheim again I would definitely go to Hotel Lulu again
This is my second stay at this hotel for a family Disney trip. The hotel is adorable, has a great pool, an excellent coffee bar, the staff is very friendly, and the location cannot be beat. Such an easy walk to the parks!
The rooms were super clean and the staff was all amazing ! The Kia at ion is so close to the park you can walk or shuttle on over! You can use the Disney shuttle which is right next door! We will definitely be staying here again
I love staying near Disneyland and I almost didn't book Hotel Lulu because I wanted to be right across the street. I am so glad I stayed here because the location was just perfect!!! The ART tram picked up right in front of the hotel. But the best part was how clean and comfortable the hotel was. The staff was amazing and so personable. Hotel Lulu is my new favorite hotel and I will only book with them now.
Had 2 rooms and neither one did the refrigerator work in an when you need to keep insulin cold there is an issue with the fridge which did not even have a freezer so you could keep an ice pack cold that is a big problem
Hotel Lulu was clean and conveniently located. No shuttle available to Disneyland but about 3 blocks walking distance. Very friendly/helpful front desk staff. We came in late one night to the restaurant. It was closed but the lady there got us hot chocolate! So nice! No fan in the bathroom so it does get pretty steamy/hot quickly.
Front desk was very friendly and informative. Complimentary milano cookies (for kids) and cocktail (for adult) was nice. The room was clean and spacious however, my reservation was for a single king and we ended up with 2 queens. We were on the 4th floor and the room was very warm, even with AC set at 63. It blew cold air, but the vents were pointed up so the rest of the room couldn't cool down. Between the upstairs neighbors, toilets flushing, people next door, and housekeeping, sleep was nearly impossible which made it hard to get rest after a long day at Disney and having to travel the next day. We asked for a window facing disney so we could catch the fireworks show (as advertised) but we could hardly see because the Hilton across the street blocked the view. Parking (through our travel agency) was 20/night so be prepared to leave a security deposit at check in. Parking is taken out of the deposit. I was told it would be $100 and they charged my card $159. Supposedly I will get all but the parking charge back. Disneyland is about a 15 min walk or you can pay for a "shuttle". You purchase tickets through an app for the whole day but be sure your phone doesnt die before getting back to the hotel because if you cannot show your ticket before boarding, they will not let you on. Overall, it was an ok experience. The lobby and hallways are decorated with cute disney things and disney plus plays in the lobby. Next time, I would stay on a lower level because the temperature was much cooler.
Wonderful! We decided to give the Lulu a try and were so happy we did! Convenient location, nice rooms, cute decor and a great heated pool area. We would recommend and definitely return ! Lots of restaurants and Walgreens close by. Did I mention Friendly staff. 15-20 min walk to Disney.
Only took a few minutes to drive from the Disneyland garage. Easy and quick check in. Very comfy beds. Lovely decor. Yummy breakfast. Will definitely stay again in the future. Next time we'll definitely use the shuttle to and from the park.
I came to Anaheim just for Disneyland and chose this hotel specifically because it's walking distance to Disneyland and affordable. I read reviews and knew it's just an average hotel and wasn't expecting anything except for a place to sleep overnight and a place to park my car. The parking lot is behind the hotel and it's easy to get in and out. The front desk staff was also really nice and helpful. The room was spacious and ok. The towels were so old and non absorbent. It's like all the cotton has been worn out and should've been trashed years ago. The pool was freezing cold, with a bunch of annoying kids running around and screaming, and parents didn't do anything about it, so it was hard to relax at the pool, but that didn't bother me because I didn't come there to relax at a pool. The most annoying part was on the day of check out at around 9am, housekeeping knocked on my door and asked if I was ready to check out which was extremely rude. I had until 11am to check out and I was trying to sleep in a bit and she woke me up and ruined my morning. I even had a do not disturb sign hanging on my door and she knocked anyway. I overheard she knocked on the next door and asked the same and the guest in that room was irritated. If management is reading this, I would suggest you train your staff to never do this to your guests. I was satisfied overall because it was as expected and I liked the proximity to Disneyland, but would probably not stay here again because of the rude housekeeping.
I forgot some of my jewelry in a drawer when I checked out. Called them back as soon as I realized I left it in the nightstand drawer. They told me to call the next morning to talk to that shift supervisor. Called in the morning, front desk says the shift supervisor will return my call. They never called back. I call again, front desk says nothing was found. They didn't ask for my name, a description of what was left behind not sure what to think except they could be hiding something. I am now noticing they are not even answering my phone calls so I can offer a reward. Please remember all your belongings when you check out.
The staff was very helpful and we felt secure with the parking lot very secured! This was our first time at this hotel. Hopefully we can sign up for points love it! Beds were comfortable and room was very clean!
We were welcomed with a complimentary cocktail which was a pleasant surprise and a wonderful first impression. This set the tone for our stay, which was wonderful. Excellent front desk service from Natalie, clean room in excellent condition and a quiet stay. My wedding ring was misplaced and the hotel staff and management was right there to help us look for it! They were all so helpful and caring
A very good first impression on our first visit here. Lobby was clean, as were the hallways and room. Happy we had a good view to S Harbor Blvd. Very happy there 4 large pillows on each queen bed. The AC worked with a small rattle that was somewhat acceptable. Microwave and refrigerator were nice except we needed a freezer for our ice blocks. Bathroom was very clean and nice clean white towels. The shampoo, conditioner, and body wash bottles that were in the shower needed to be refilled, but we brought our own to use in addition to what was there.
This is a great hotel. It's close to the park. It's pretty much like all the other hotels in the area, but maybe a little on the nicer side. We stayed one night, but we went to the park for two days. So we were able to check out and then store our bags in the car and keep the car in their parking lot for the whole day. The staff was super nice too.
This stay was amazing. Hotel was gorgeous and staff was so friendly. They give you an IPA as you check in. Room was HUGE!!! It was so clean also and nice shower. Best stay I have had this whole trip. Only an 8 minute walk to Disney. Laundry facilities were very clean. Do not overlook this hotel, it is worth it!
The staff was extremely friendly and helpful. The room were clean and comfortable with a great working A/C. I would stay here again due to the convenience of being close to Disneyland Parks and the comfort of the hotel!
We were greeted by amazing staff that checked in with our stay every time we passed by. The room was clean, the bed comfortable and the air conditioner worked well during an unseasonably hot week. We had a tasty dinner in the cafe and the staff was very nice. The only complaint would be that the pocket door on the bathroom does not cover the entire doorway so it's not so friendly when traveling with others. The walk to the convention center and Disneyland were quick and easy. It's located next to a CVS for any extra needs during your stay. Keep in mind that the room only has instant coffee, but you can purchase coffee in the lobby or at the cafe. We would definitely stay here again, if only to say hello to Shannon at the front desk.
They did a really nice job renovating the rooms. Everything was clean and quiet. Great location near Harbor & Katella, easy walk to the parks or the Convention Center. Loved the welcome drink at check-in, and the soaps/shampoo in the shower were surprisingly luxurious despite being in dispensers.
This hotel truly exceeded my expectations. The staff is unbelievably kind and helpful, they went out of their way to make sure we had everything we needed. The room was clean. Housekeeping is on-request so the days we requested it the rooms were cleaned well. We asked for more towels and they were delivered in less than 5 minutes. Super easy walk to the convention center and Disneyland, with a really convenient IHOP and Walgreens literally next door. HIGHLY recommend this hotel for anyone traveling to Anaheim.
Lulu was in a great location for my friends and I. The walk to Disneyland was less than 15 minutes. We saved on uber/transportation. The hotel was clean itself and the staff was friendly. I would stay here again. Thank you.
The staff at Hotel LuLu were amazing. They made our Disneyland trip even more magical. Shannon at the front desk was so helpful and we loved that we could check in early before the day in the park. One minor item to be aware of is that there are additional parking fees on top of the parking price (although these are fairly minor). Thanks for an excellent stay!
We had a 50th Anniversary party at Hotel Lulu this weekend and the service was exceptional. The ballroom was clean and the tables were appropriately spaced out, just as we requested. They had a hand sanitizer station right before the buffet area so our attendees felt very safe. We had absolutely no issue that was not addressed timely and with satisfactory results. We were particulary impressed with how the hotel staff anticipated our needs--constantly coming by the ballroom to check in on us. Our attendees raved about the delicious food and the overall positive attitude of the staff. I have worked in the hospitality industry for 15 years and could not offer any suggestions for improvement. You were all so awesome and we thank you for such a perfect evening!
Everything was clean, everyone was friendly. Great experience here. When checking in, we were offered a cocktail (complimentary). This stay exceeded my expectations. Definitely will recommend to friends.
…more time here! Hotel Lulu is our new favourite place to stay! I extended our stay from 1 night to 3 nights because we were enjoying it so much! Comfy beds, great pool, amazing staff and very close to Disney! (short walking distance) The hotel was an old Red Lion and you would NEVER know it! Best Western acquired it and they have done an incredible job of updating every inch of this space! It's beautiful, modern, clean and definitely has a boutique hotel feel. This will now be our first choice every time we visit Disneyland or the Anaheim/LA area!
My Family and I have stayed at Lulus now around 4 times. We are from out of town but love to travel and visit not only Anaheim but Los Angeles in general. My Husband and I have two children. They automatically now know Lulus and love staying here. It's so convenient as it's close to not only Disneyland CA but to all other great Restaurants, Stores and even beaches. Staff is very Polite, and friendly. Rooms are perfect for my little family. They are spacious, clean, and have a microwave and a fridge in each room which is a plus because we have stayed in previous hotels whom do not offer such appliances. They also give the kids cookies and Adults get a complimentary cocktail upon arrival, Which those are greatly appreciated bonus and Even when we have came to visit family in Los Angeles we book at Lulus. We enjoy and look forward to our next visit and stay at Hotel Lulu
me and my family stayed at the hotel Lulu check in was nice quick and easy offered complementary cocktails and cookies for the kids there is an IHOP and Walgreens next-door and the walk to Disneyland is very short upon entering the room it is very clean fresh towels in the restroom it has a mini fridge and a microwave which is always good when you have kids I will definitely recommend this hotel to many others
Just 10min walk to Disneyland front gate. Great outside services located at walkin distance: Wallgreens, Starbucks, IHOP, CVS. Our room had a good view of fireworks. Good parking, but wish the didnt charge parking!! Besides that, all good. Its going to be our GO TO hotel for Disney trips!!
We usually stay at the same hotel every time we travel. At our last day we had a horrible experience. We tried Lulu for the first time and What A Difference! We had an amazing stay! I was pleasantly please and we will return in a few weeks.
Really cute little hotel! Super comfy beds and great staff. We loved how close it was to the Disneyland resort and theme parks. We could walk down really easily. The pool deck was a little dirty, but the rooms were great!
Booked this hotel for Disneyland trip. Overall was a great stay. Rooms were clean and comfortable beds. Shower water pressure could have been a little better but no biggie. Great value for money. Hotel staff was very friendly, helpful and accomadating.
The Hotel was clean and bright and the staff was always pleasant and welcoming. The pool is too deep for small children but that's not really the draw for a hotel 0.6 miles away from Disneyland. If you are tired and decided to take a bus back to the hotel it is the number 4. The staff told me it was number three in error.
Everything about this hotel is amazing. The staff is super friendly, the rooms are clean and the facilities (fitness center and pool) are well maintained. I would highly recommend this hotel. You won't be disappointed.
So I have had the opportunity to travel and stay at varied hotels locally and internationally. Expectations was very low for this stay. Found Hotel Lulu on various websites and all was fairly decent reviews. The decision to stay here was purely based on the fact that Hotel Lulu had better reviews than some of its competitors with more stars in the same area for less. Experience: We arrived at around 1am from a last minute Disney trip that we planned the night before. We were greeted by Laura and Anna. They were very welcoming and checking in was an absolute breeze. Got our keys and up to the 8th floor we went for some much needed zzz. Breakfast was awesome. They literally have an iHop next door and a few more steps is Starbucks with a Walgreens. iHop was packed, the early crowd was there in full force but thankfully we were in no rush to go anywhere. Recommend going after 1030am to avoid the shenanigans. Disney: It was walking distance from the hotel, it was amazing. First time not having to pay for parking or any ride share service to get there. It's approximately 2 very long blocks of walking. The whole staff was amazing and had the pleasure meeting Gabby who I didn't know was their GM at the time but she made us feel comfortable, always asking how they could make our stay more memorable. Very satisfied, surprised and will be coming back soon. This was a better stay than some 5 star hotels I've experienced, yes there are some "extra" amenities that you will not find here but who really uses those. Comparing to The Grand Californian inside the park which by far was and is the worst stay Ive ever had at a price undeserving of any customers. That place can offer me a free stay and I wouldn't take it. Hotel Lulu delivered! Amazing staff, great management and the price is more than fair. Last note for the entitled crowd. Not everything is free and not all hotels give you free breakfast. READ the description before booking your stay, trust me it helps to set up expectations.
Stayed 4 nights at the hotel and they only provide room service upon request. We requested it only the third day. We were gone to Disney all day and upon return they hadn't cleaned our room. So we had dirty towels and sheets and food that smelled the room up. They only compensated us one parking night which I found ridiculous also.
Spend the hundred dollars more to stay at another hotel in the area. Our room flooded the first day we were there. Everything was poor quality, and garbage everywhere. Staff did the minimum in service and resolution. Fixtures were broke, no water pressure, no hot water, A/C barely functioned, pool was tiny and over ran, stains everywhere, garbage everywhere, beds were marble slabs. Just not worth the money
My husband and i stayed for 3 nights during 4th of July weekend. Fair warning for the price breakfast is not included, our room did not lock, the ice machine was broken, no hand sanitizer in dispensers, and the “refrigerator” is actually a cooler that only stays cold for 2 hour periods before you have to press the cold button again. We were comped our breakfast during checkout and then harassed by an employee for asking for a to go container. Other than the one employee during breakfast service was generally pretty good! However for the price you are much better off staying at one of the many other BW hotels.
Super nice and helpful staff! LOVED the rooms and hotel decor. Overall wonderful stay for my family. Also in a perfect location. Would definitely stay again and recommend for a Disney weekend stay super close to parks!
The staff at Hotel Lulu were friendly and efficient and remembered us each time we passed. We had no issues during our stay and the hotel was clean and conveniently close to the parks. Comfy beds were great and the room sizes were sufficient.
Great stay. Location was a short walk to the parks. Welcome cocktail upon arrival. Room was nice, beds were comfortable. A recommendation would be to provide complimentary bottles of water in the room. We will stay here again on our next trip to Disneyland and DCA.
The staff was very nice. It was a good pool bar and the pool was nice. It wasn't too packed. I thought it was very clean and in a perfect area to visit Disney. We checked out a day early but would have loved to stay the full time.
The location of this hotel is great and the bed was comfortable. Other than that…no coffee maker in the room, no outlet anywhere near the desk..(the lamp that was literally on the desk was unplugged since there was no outlet), I had to work in bed since there was no where to sit that I could be plugged in. The bathroom had a pedestal sink, no countertop and a tiny bookcase next to it that had no room, no fan in the bathroom either. When we asked for a different room with a vanity, we were told that all rooms were the same which was wrong since our friend down the hall had a completely different room then us and we paid the same price. The downstairs lobby looked nice but the guy that was supposed to be able to get make higher end coffees told me he didn't know how and no one else on staff in the mornings did either so I got no coffee either. As I said, not impressed.
Staff was super nice and helpful, our room was honestly really clean which I was surprised about that. The location is freaking perfect though and the ihop right next door definitely helps. Right around the corner there's cvs and Starbucks.
Staff is very caring and friendly. A very quick walk to the parks. Located close to restaurants, bars and shopping. Pool is nice and was heated. There are games and a bar out at the pool. We would not hesitate to stay again.
Wow, what a disappointment. The only thing new about this hotel is the name. TV was broken and shower was backed up. We switched rooms and the front desk said they would comp our parking but they did not. The room is outdated. Nothing was changed or updated from when this property was Red Lion. The only reason to stay here is the location across from the convention center. Next time, I will stay at Hilton or Hyatt property.
Very clean, great hotel with an awesome vibe upon entering. About 1/2 mile to Disney gates, great location. Very accommodating for our last minute reservation at 10pm after a bad experience at a nearby hotel.
Staff went above and beyond to make our trip exciting and memorable. We even were given a custom breakfast at the quick counter when they were out of our original choice! Would definitely stay here again.
Our stay at Hotel Lulu was amazing, we stayed there 3 nights for our trip to Disneyland. Hotel staff was so nice and helpful, Toy Story parking is right next to the hotel so we used it every day, though walking is close but we wanted to save time going through security at the parking lot. Beds were super comfortable, clean rooms, 7-11, Ihop, starbucks, Blaze pizza and more restaurants next to the hotel. Hiéndale we were very comfortable and happy with our stay. Thank you Hotel Lulu, I always recommend this hotel whenever I can, always recommend to Disney travelers on Disney groups, posted some stories on instagram and had some friends and family stay there already and they loved it as well!! You won't regret booking Hotel Lulu my friends! I am staying there again by the end of the month and any time I am back at the parks!
Hotel LuLu has become one of my top hotels in the Disneyland area. Rooms are clean, staff is friendly and helpful, and it's a quick walk to the parks. This is a no frills hotel, but I had everything I needed and the price was right. I highly recommend this place for a clean comfortable room to crash in at the end of those long Disney days.
Upon early arrival, we where allowed for early checkin as we had to drive to East L.A When we returned I noticed the views from window was the wall from building next door and pipes and Ducts system, definitely not what was the room description during the booking. After talking to receptionist, he kindly moved us to a better room with amazing views. Overall experience was great, just be aware the room you get is not the first 3 floors in the North Building
I decided to check this hotel out since it's priced right and close to Disneyland. It was within walking distance to Disneyland and the Garden Walk. The towels and sheets were nice and everything was clean.
I had a wonderful experience at hotel Lulu I go to a lot of best westerns and this is one of the best ones I highly recommend you stay in here if you're going to Disneyland or anywhere in Los Angeles area it's very clean comfortable and they have a closet with a door and a great view inconvenient walking distance to Disneyland land as well and food nearby the staff is extremely nice and I know and they have a really nice heated pool and a bar area with a restaurant and convenient parking and a good elevator. Being able to text the front desk for your needs was also extremely convenient. The purple cocktail was amazingly tasty. I would definitely stay here again every time I come back to Disneyland in Los Angeles which is a few times a month. Thank you for the amazing experience for me and my disabled children.
When we first arrived, there was a foul egg/wet carpet odor on the fourth floor. The room offered instant coffee and there was no suitcase stand in the room. The toilet didn't work properly, it took three attempts to flush all the way. The bar didn't open until 4:30 pm each day and at the pool there is no hot tub/spa. The rooms are very small and this is an older hotel. We had two queen beds for three adults. It was a tight squeeze. We were better off booking a cheaper hotel, like the Clarion. I think this is the same quality as the Clarion with a higher price point. I need to note, my grievances are with the property only, the staff was very nice and friendly. The location was also a plus. Walgreens, CVS, and restaurants were very close. It's a bit a long walk to the Disney parks. By the third day, we had to get a bus pass to save our feet.
Stay on the 1st floor if possible. The pool bar is cool. I hop is beside. Walgreens & CVS is near the hotel. There is Garden Walk has All kinds of restaurants and things to do. Plus walk to disney and the convention center.
Very impressed with the Managment here. I was not expecting above and beyond and that's what I got! Blew my mind to be honest, would recommend 10/10 and so close to Disney I went for my birthday can't wait to go back
We stay here most rips to Disneyland. Walking distance to the park & theres also CVS close by for snack & water needs. A Starbucks on your way to the park to beat the downtown Disney location mad morning rush.
This best western was unlike any other best western I've stayed at. The room quality was the same. Double queen beds and a bathroom. Super small fridge, NO free breakfast! And they charged more for parking than any other hotel around us. I would not recommend
From the second we walked in, we were greeted and and music was turned up so it felt like a party! Then we got asked if we wanted some complementary drinks.. hell yeah! They were yummy too! The staff was so friendly and helpful as well. The rooms were clean and the beds and pillows were comfy. Plus it's So close to Disney that we were able to come back during our stay at Disney to rest our feet at the hotel.
Hotel was beautiful very clean very easy to get to and from the staff was super friendly and inviting helped me with any questions I had made the stay very relaxing and the room was gorgeous very spacious and very clean.
Hotel is in the perfect location walking distance to pharmacy stores and plenty of restaurants right outside the hotel. Rooms are clean and front desk staff was nice and helpful. Will definitely be staying here again.
Overall kids and I loved the room and the location, close walk to Disneyland.. pool was a bit crowded but managed to swim for a sec. The shower pressure was a bit low for my liking. Upon checking out gather my stuff my youngest son brought and eyelash curler and sunglasses that were not ours, so disappointed I didn't notice this earlier we spent all day/ night at Disneyland.. gotta do a better job a cleaning but overall we'd definitely would be coming back
Our AirBNB was an unexpected bust and we needed to make another plan quickly. LuLu saved the day for us. The rooms were reasonable and spacious. Trying to save money on the cost of our trip we packed our lunches each day. The fridges worked great for this and there was enough counter space to get lunches and breakfasts set up. The beds were comfortable and the heat and air worked as expected. Near the IHOP and other moderately priced dinner spots open late to accommodate the after Disney crowd.
Family trip to Disneyland. Has a great location, friendly staff and nice decorated. The hotel is a bit old but clean. The WiFi y very poor, you should offer something better. limited services in general like food service. The rooms are clean and comfortable but limited in spaces for families of 4.
The staff was welcoming on arrival, and were accommodating on us arriving early. We were lucky to get a complimentary happy hour cocktail, and it was cute and on trend for the hotel! We loved the pool area, and the charming décor inside and out of the shared spaces. The room was clean, and had a fridge, microwave, and quite the snazzy tea kettle. I was able to get a great deal on the room, which made the stay even better. Hotel Lulu was an easy walk to the park, and other food/conveniences. We hope to stay again!
Toilet was so loud when you flushed. Water splashed back. Disgusting. Bathroom was disgusting. Old and doesn't seem updated. Cracks in tub and tub was extremely discolored. Bed sheets smelled like it hadn't been washed. Television remote didn't work. Stay elsewhere.
Loved the close proximoity to the Parks, Downtown Disney, resturants & even Walgreens. Asked for a room facing the fireworks as we had a Toddler and didnt know if she would play out before fireworks & were accomodated. The toddler did play out - actually got sick at the park & we had to stay another day. They made sure we could keep our same room & checked back frequently inquiring about the baby & offering to help in any way.
I stayed at this hotel and will go back again! The theme was lovely and the front desk service was sublime. Ramiro was exceptionally helpful in keeping clothing items I left behind in the room. He was exceptionally curious and kind, the staff service here was excellent! I look forward to staying here again.
We enjoyed our stay it is a great value hotel. We didn't need many amenities as we were at the park all day. I would recommend this hotel to any family that is looking for a nice clean place to stay and enjoy the Disney Land experience.
Front desk staff was exceptional. Great value and great location, short walk to Disneyland. Coffee and breakfast and bar on site for super convenience. We will stay again! Great place for family to stay too.
Stay was good and quiet no complaints rooms were clean and staff was very helpful with anything that was needed. Pool is heated but no jacuzzi fire pits were a nice touch after swimming at night. IHOP and 24hr Walgreens is one minute walk and has everything and anything you need next door and good selection of Disney stuff
The check-in was a breeze, the room was exceptionally clean, and the bed was like the one I sleep at my home. I went out with the light and woke up the next morning, rested and ready to go to Disneyland, after visiting California Adventure the prior day.
This hotel is great! It is a 10 min walk to the Disney Parks. You are also in walking distance to restaurants and shops. Staff was great. We were allowed to check in at 2pm because our room was available. Check in is 4pm. So we got lucky. The room is a standard room with a mini fridge, microwave, coffee maker and a safe. I thought this place was great for the night we stayed. We really just used it to rest, shower and sleep for the night. We headed to Disneyland the next morning. The were some paint spots on the wall. I didn't think it was a big deal. Overall, Everything is great!
My family have a beyond difficult travel day. Flight cancelled hour before take off. We had to rebook everything was on the phone fixing car and flight still was going to cost hundreds more, it was awful. Then our new flight is late at night and then delayed 3 hours. We finally got into Anaheim at 4am crying small children, no sleep, the worst day. Hotel Lulu says not only do they not have our room for us but they don't have a room for the next three days as was our reservation and THEY are going to charge us for a night as they send my family out the door with no place to go. We should have called, they said. No mercy. Pure savages. So we had to go pay for that same night again somewhere else after driving to three different places, where they would charge us and give us a room, imagine that. Worst Service imaginable.
Room was dirty floor and sheets and bathroom. Finger nail clippings and hair on the floor and in the sheets and gray hair on shower wall stuck to it. Safe was not working and The Room door was jamm up
I was skeptical due to mixed reviews, but decided to take a chance on Hotel Lulu anyway. Wow was I surprised! It was clean and updated. The beds were comfortable. It was a fantastic experience. Will definitely be back!
Ok, well when you make a definitive request immediately upon check in that you would like to be away from an elevator at a Disney hotel you'd think that would be simple enough. I had read the many reviews complaining of the PAPER THIN walls at this location. Being a Disney Annual Passport holder I know the AM routines of families. We stay at Disney until midnight and didn't want to have to deal with screaming children at Dawn running in hallways. Despite my request, we were placed directly adjacent to the elevator. I hoped for the best and tried to be a good guest. Morning came like a circus and sleep was a joke. You might as well park a tent on the sidewalk on Harbor Blvd. The biggest disappointment was this was my daughters 14th bday. We only asked one thing. It's a big hotel. Even the ice machines didn't work. Find somewhere else. They obviously don't care about guest satisfaction at Hotel Lulu.
Overall this hotel was great. Accessable from parking lot to rooms and extremely close to Disney! The staff was able to do early check-in which made our stay that much better! The room was clean and well kept. The water pressure was great! Wish we stayed more nights!
Rude employees. Cracks in the sink. Everything seems dark and dirty. The beds were horrid. The hotel is loud, you can hear every other room. You can stay in a nicer hotel for the same price. Don't go here.
Stayed for 2 nights for a short Disneyland trip. The staff were friendly and helpful upon check in. There was follow up via text message regarding our stay during its duration. The rooms are comfortable and clean. There was a mild issue with a partially broken door on the mini fridge making it difficult to open. Not really a big deal. There is a fair amount of room to room noise. The best part of staying here was being within walking distance of the Disney Parks (~0.25 mile). The hotel will let you park on the day of arrival and explore the parks before checking in without an additional charge (parking is $25/night). They allow the same service on the date of check out so we got to park there while visiting the parks for a third day. All in all a very nice stay!
I had a wonderful stay at Hotel Lulu during my trip to Disneyland recently. The room was clean and comfortable - LOVED the bed!!! Claudia (I believe that was her name) was super helpful checking me in, and then on my check-out day the guy (I forgot his name - but he was nice as well) took my key cards and stored my bags (they will do that on arrival day if your room is not yet ready and departure day if you have a late flight) and said he'd email me the receipt. Well, it showed a balance of over $600 even though I had pre-paid through a Disneyland package. I asked Claudia (again, I think that was her name - the same woman who checked me in) about it and she took the time to check it and print out a receipt showing no extra charges. She said the system had gone down earlier and that is probably what caused the glitch. But at any rate, she was super helpful! I'd definitely recommend Hotel Lulu and would stay here again if I get back out to Disneyland!
Good price and good location. Walking distance to Disneyland. Disneyland shuttle bus service at doorstep. Close to restaurants. Excellent front desk services and rooms. Decent amenities and reception area.
The bathroom was disgusting. There was hair all over the bathroom floor when we arrived. There was also pee on the toilet seat.. You could tell there had not been a very deep clean beforehand. Felt like bugs would bite my boyfriend and I in the bed. We also were placed right next to the elevator and there was a connecting room door in our room. It was so easy to hear the people next door that at one point they sneezed and I said bless you and we all laughed. The staff was nice and it was close to Disneyland. Those are the only positives. Listen to the reviews given by other people. Too dirty of a room to enjoy our stay.
Location, location, location. The Disney parking spot was even further than the hotel. You don't need a rental car because Disney, stores and restaurants are all within walking distance. Plus, great people manning the front desk.
Bed and sheets comfy. Feather pillows a bit bulky. No drawers. House keeping upon request. No complimentary breakfast. Only one elevator working. Tubs slippery use mat. Needs an updated coffee pot. Room size decent. Make sure you pull dirt closed all the way.
This is an average motel. I'm not sure what is premier about it unless it is in reference to the high parking cost of $25/night. The sink drains slowly so it's gross when you're washing your face or brushing teeth and the dirty water splashes back up at you. The fridge doesn't work well, so don't store milk or yogurt, as it's pretty questionable. It's tiny too. There's also no luggage rack to put your suitcase on.
This trip was for my daughters birthday. We went to Disneyland. The hotel was so accommodating! They let us check in a little early, had drinks in our room for us, and they knew we had children so they made sure to give extra pillows. House keeping was fantastic and fast! The list goes on. Thank you best western
Rooms are horribly unsoundproofed with peeling wallpaper. You have to specifically call and request room service so if you're at Disney all day.. don't forget. Oh but they don't tell you that either. They have Intelligencia coffee which is an awesome brand but no working coffee machine to get you any. The rooms feel like an old repurposed institutional building. It's not worth the cost. Pay a little extra to be more satisfied somewhere else, there's plenty of options.
I was skeptical to stay at this hotel due to some of the reviews on Google. I'm not a picky hotel person, but I do expect rooms to be clean. Our hotel room was clean and the beds were very comfortable. The staff was wonderful. We will stay here again.
Air conditioning in room did not work. Front desk stated they couldn't move us to a new room as the hotel was sold out. They refunded our parking fee only. No hot water, and poor water pressure. Close proximity to Disney doesn't make up for everything else.
Clean, calm , friendly environment. Walking distance to Disneyland, Starbucks, and many restaurants. Rooms were very clean, comfortable bed, quiet and relaxing environment. Staff is very friendly and accommodating.
If you're visiting any of the Disney parks, this hotel is highly recommended. Not only is it a reasonable walking distance to the parks, but also walking distance from many restaurants and convenience stores. Some rooms also have views of the Disneyland fireworks show. Hotel staff was very friendly and hotel was clean and followed Covid regulations, and my family felt very safe. Upon checking in, you get complimentary cocktails for every 21+ adult and slushies for every under age child. The rooms were equipped with all the necessary things you need traveling with children; mini fridge, microwave, hot water kettle (with instant coffee provided) and big dispensers of shampoo and conditioner and body wash. The AC wasn't too noisy or loud when turning on and off, it was a soothing consistent white noise. The beds, pillows, blankets, and bath towels were all very clean and soft and my family all slept very well. Other items the room had but we did not use: good size closet with lots of hangers, iron and ironing board, locking safe, 2 large water bottles ($6 each) and hair dryer
Hotel Lulu is a great place to stay for a Disney trip. There is a little coffee bar in the lounge or a Starbuck next door. The rooms were clean and comfortable. The staff at the front desk were helpful and friendly. I would stay here again.
We took a last minute trip to Disneyland, and were pleasantly surprised by Hotel Lulu. It's half mile from the main gate, the room was spacious and very clean. IHOP and Starbucks are next door, and there is an Anaheim Resort Transit stop right outside the front door!
The lobby cleanliness & staff were great. Room was big, bathroom is also big, could use some help. Showerhead sucked and water pressure was not that great. Then we almost got charged for coffee we did not get.
The update on this hotel was decent! Lobby area looks great, rooms are soso, but remember the buildings are old and they can only do so much in refurbishment! Pool area was nice abd we didn't make use of the bar area but they offer adult beverages and kids slushees. Cafe area was helpful for when we needed milk/coffee and snacks but it is also right next to IHOP, Walgreens and Starbucks so super convenient! Walk to the parks was a little longer than we are used to but not bad (same distance as park overflow parking). My only complaint was that the showers took a little long to heat and I felt guilty wasting water. Appreciated that staff was always masked (even when they were walking to back areas when we were at the pool). Overall had a great stay and will be adding this hotel to our rotation for future park visits! A special thanks to Claudia for being so kind and making our extension and checkout super easy!
Morning check-in wasn't as friendly she wasnt rude but was very to the point just did her job but everyone else was super friendly housekeeping was polite and very helpful shower needed slight repair overall was a great experience.
Refrigerator is not a real one. It's a cooler. You have to turn it back on every couple hours. No freezer. A/C doesn't go lower than 68 and never auto turns off. Dirty. Also parking is 25 plus tax. $29.50. Lobby looks nice. Rooms are trash.
I was excited to see this new property. The Hotel Lulu was previously the Red Lion Inn. It's super cute when you walk in. The staff were sparse but friendly. Check in went fine. Room was cute and clean. You can tell it's renovated but overall looks good. Day 1 I met up with friends and left the hotel returned, showered, bedtime. Day 2 I woke up bought a delicious latte at the lobby coffee bar, asked if there were breakfast options (a restaurant) and was told no, they just sell pastries, so I headed out for the day. Returned and the room wasn't made. I know in the first year of Covid housekeeping services were suspended but saw carts in the hallways and believed it had resumed. I called the front desk to ask. They informed me only if you request housekeeping. I asked the process and they said you have to tell them at the front desk on your way out. I asked how I'm supposed to know that and apparently they forgot to tell me at check in. Ok. Bummer. Exhausted from the day, I went to sleep. Showered in the morning and had barely warm water. Looked forward to purchasing another latte at the coffee bar too. Went to the lobby, told the staff about the hot water and was told nobody else had mentioned it (in a way that was more like…you're the only one saying something so there's no problem) and the coffee bar was closed. They offered free black coffee instead. I'm vegan so with no other milk options offered than cream, I passed. Bummer day two. Day 3 came and went without incident. The pool and fire pits looked nice from my window but I didn't use the amenity. As I said, I was excited to see the new place. It seemed great on arrival and then it was average at best and small disappointments after another (no hot water, closed coffee bar, and blasé response from staff when communicating issues…) I'm not a very demanding guest but get irritated when the few simple expectations I have aren't met. Overall, I'd stay again if needed but this won't be a go to or anywhere near the top of my list when booking again.
We weren't really welcomed into the hotel upon arrival. The man who checked us in had attitude and wasn't friendly at all. The overall hotel was nice and was reasonably priced. But the staff was extremely unfriendly.
The staff at this hotel was amazing! Super friendly, kind, patient, and understanding. It really did feel like they cared about me personally and worked hard to make my stay comfortable. I also loved the in-room coffee and kettle!
We switched hotels due to our flight home being canceled and we collectively agreed that we wished we would have stayed here versus other hotels in this area! The hotel is so cute and updated, fresh and clean! Staff is friendly & helpful as well!
This hotel is within walking distance of Disneyland. Staff and rooms are great. It is a little pricey but worth it. I am hoping to stay here again if prices stay reasonable. Rooms are very comfortable.
Sam went above and beyond for our accommodations I can not thank her enough. She was kind and welcoming helped us with an early check in, I didn't even mention it was our daughter's birthday and a special trip she just treated it as such!! what a great start to our trip!
Great location by Disneyland wonderful staff from check in to Maid service. Very clean and comfortable. Rooms were very nice and beds were very comfortable. Everyone was friendly and ready to help. I would gladly stay here again.
About a ten minute walk to Disneyland and nice staff, but an old hotel. Beds were clean and comfortable. however, rooms are very dated and did not seem very clean. One of the elevators was not working.
This was a cute place with excellent service! It was well worth the price I paid and I would definitely stay again! Only issue was the water pressure and heat for water seemed minimal! There is Lots of parking too!
Every aspect of our stay exceeded our expectations! Great staff especially Miss Adora, she went above and beyond providing thee absolute BEST customer service at Hotel Lulu. We will definitely recommend this hotel to our family and friends and most definitely will be coming back!
Beautiful property. Comfy rooms. However, I do want to commend your staff for such a warm & welcoming experience. I was very impressed with your front desk agent, Adora! She was very knowledgeable of her work & very welcoming. We need more people like her in this industry!! My family & I will definitely be back!!
I really enjoyed my stay at Hotel Lulu. The front desk agent Adora was professional, courteous and helpful. We aren't from the area and she gave us great recommendations and food spots of what is in the area. Keep up the great work, Adora!
Claudia at the front desk was amazing at checking us in and cutting the very expensive parking rate in half since we were there for four nights. However, our trip was cut short and as we were checking out after only three nights I brought to the attention of the staff that someone had left dirty underwear in our room that we touched when we packed thinking they were ours only to noticed they were not. Totally disgusting. The plumbing is awful. Hard to find hot water and you better close the toilet lid when you flush or it's coming back on you. I told all of this to the front desk and they offered to comp me 2 nights, or so I thought. Turns out it was two nights of parking and then charge me full price for the third night so it should've been $75 in parking, ended up being $53. Totally unacceptable for what we experienced in that room. And bring your own coffee, because the room instant coffee is atrocious. I've never left a bad review and almost didn't leave one here, but I would want to know these things if coming to this hotel.
Hi I am Miguel Angel Solorio And I'd like to tell everyone that Hotel Lulu Is a One if a Kind Hotel Starting with the front desk staff Claudia & Lorena to name a few because they all share the same quality in making sure my stay and every one else's is a 5* visit & I Guarantee it. No other Hotel gives you the quality and attention to details like Hotel Lulu & the entire staff. I am self employed and do visit different Hotels frequently, as A Roofer we move from city to city often and most times I do drive the extra mile to make sure I stay at a quality Hotel like Hotel Lulu. * Oh before I forget upon checking in you will receive a complementary Drink pass at Lulu Bar ~ Amazing ! Best Regards Miguel's Roofing & Waterproofing (714) 231-0445
Great clean hotel and super quiet! Close to Disney Land, restaurants, etc. Our room was super clean, the lobby was great and the staff were super friendly. The only complaint was parking wasn't included but it was still cheaper than surrounding options. Great value all around and underrated in my opinion.
Noisy, you could hear everything in the hall. Elevator dinged all hours of the day. Front door down upon check-in and parking is $25 a day?? and the exit parking gate was broken the entire stay and we were lectured on proper exit/entry with pass, when we replied gate was up the front desk replied that she forgot it was down and they called for service after just lecturing us about it. Key cards for the room kept deactivating so we had to keep going to the front desk to rekey them, started with 2 keys ended up with 3 and only 1 of the 3 keys worked the entire stay. On the 3rd day we wanted the room cleaned and when we returned at 830 pm,the room hadn't been serviced so we called for towels. No shampoo, conditioner or lotion in the bathroom, thought the hotel didn't offer any which I thought was a first but then when our room on the 3rd day was not serviced, we complained to management and they said they would have the room serviced that day and put extra shower amenities, which weren't needed on the last night. Parking lot flooded when it rained, making it difficult to get to your car and then into your car. Shower had hair that wasn't ours and bobby pins on the bathroom counter that weren't ours. Wall thermostat was broken, and we had to use the controls on the wall unit
*also left a review on yelp* Hotel Lulu was a great hotel to stay in for our Disney Vacation, although it's not across the street from the Main gates of Disney, it's still a decent walk (approximately 7-10 min) from The hotel to the gate! The staff was super friendly and even allowed us to check in early after arriving from Vegas earlier than expected. Hotel Lulu isn't a 5 star resort by any means but that doesn't stop them from treating you like a 5 star guest! The room was pretty big! The beds were quite comfy (to each their own) the tv was perfect size for the room. One of my issues was the heater, all though it's slightly outdated, it's still works great.. however it was a bit tough trying to find a way to keep it at a certain temp. After about 10 minutes I was able to get it to come on and off as needed. The room clean, neat, and was equipped with a fridge and microwave. Very nice. Bathroom was nothing fancy but was very clean and set up nicely. My other issue (not really an issue per say) was we were placed near the elevator and we could hear the elevators loud DING each time it was on our floor… however during the night we didn't hear it. Before arriving, we were a bit skeptical because of previous reviews, after our visit. I would honestly give this place a solid 8/10 and would recommend this place to anyone who wants to enjoy Disney, decent priced hotel, and within walking distance of the park! Thank you Hotel Lulu for allowing us to stay (December 13-15)
Great profesional and courteous service from staff Specially from Claudia at the front desk calling by my name ant it's not too popular and always Conrad with great personality they made us feel home and welcomed Rooms are awesome and very clean The hotel it's in a great location with walking distance to Disney Restaurants and shops
Finally using our Disney tix from March 2020! One of my kids needs a lot of breaks during the day. This hotel was well-located for walks back and forth and a great value! Room was spacious, clean and modern.
Out of the many many years that I have been going to the Disneyland area and staying in hotels hotel Lulu is by far the worst I've stayed at. About a week before my check in date, I called the hotel to confirm my reservation and as well as ask about early check-in. The gentleman who answered the phone was very nice and advise me to call the hotel the morning I left my home to check the status of early check-in. On the morning on my check in date, I called at 1:30am an inquiry about early check-in. The employee who answered the phone and advised it wouldn't be a problem after said I would be there from 10am to noon. I drove 9 hours to the hotel and once I got to the hotel I was advised buy the employee that no rooms were available for early check in but if I would wait approximately an hour and a half to two hours it would be ready. she would put a rush into it. 12pm came I called and I said nothing was ready and it wouldn't be ready to a minimum of two more hours and which I said OK. 2pm came and nothing. It wasn't until about 3 PM that I was called and advise if the room is ready. If I would've known that it would've taken this long I would've not left so early to the hotel. You may ask why I waited at the hotel for so long when I would have left and came back but I was told I could park in the gated parking lot but since I wasn't check in, I wouldn't be able to leave the parking lot. So we waited for almost 5 hours. Once we got to the room everything appeared to be OK but once we look around the room we realize that the room was not clean. There was a hair scrunchy on the ground by the bed and There was rolled up piece of toilet paper covering the peep hole on the door. The Kleenex box in the bathroom was practically empty so that must've been used by multiple people prior to my arrival.
First off, being greeted by Sam at the front desk and her friendly and helpfulness started are stay on a great path. Sam was great with helping get us register in and answered any questions we had with a smile. She was wonderful. The entire staff were always friendly and helpful as well whenever there was a question during our stay. Rooms were comfortable and quiet even on the street side. Easy walking distance to the Disneyland park, restaurants and shops. Rooms were clean and very up to date. Parking was easy, safe and a blessing to have
We recently stayed at Hotel Lulu to experience a day at Disneyland and get our son's second vaccine. The hotel was better than my expectations. I loved the decor, the location was great and the staff we really nice and approachable! Disneyland was walkable and an excellent location to access the park. CVS & Walgreens are both super close to pick up basic drinks, food and snacks. We really enjoyed Blaze Pizza which was a 1 min walk away. Overall we would love to stay at Hotel Lulu again and I highly recommend it!
Reasonable priced hotel three blocks from Disneyland entrance. Poor hot water. AC did not work very well at all. Comfortable room and bed. Large TV with lots of channels. Had a pool, but did not use. Had a workout room. Did not see a hot tub. WiFi was sufficient, but not real fast. Hotel was quiet, even with lots of kids staying there. Small bar area, with bar snacks for purchase. No actual restaurant on site, but plenty in walking distance. There is a Walgreens and CVS in ½ block. Definitely in need of an upgrade, but will stay here again. $25 per day is a little pricey.
Short walk to Disneyland, about 10 minutes. The staff are so nice and very pleasant. Nice fire pits by pool for relaxing, fun games send a little bar area as well. You might need to ask for more towels, but they are very kind and will get you what you need. There aren't many drawers in the room but there is plenty of desk space and shelves too.
I wanted to be close to Disneyland for my very first visit with my sister. Hotel Lulu absolutely was the best choice! It's only 8 mins away from the main entrance walking, right next to an ihop (for a quick dine-in breakfast), not far from other food places in walking distance, and a bus stop is right next to it as well. It was a short walk away from a Walgreens as well for last minute items I forgot to pack and to get snacks for the day at Disney. It's a simple building with modern and subtle disney decor (we went during Thanksgiving week so there was holiday decor was well). The staff was so helpful at the front desk and made us feel welcome. The room was very nice, and the bed definitely was the comfiest after a long day at the parks. I will definitely book here again for my next Disneyland visit!
We had a great experience at hotel Lulu . The hotel is close to Disney. It was only about a 10 minute walk from Disneyland which was not bad at all. On our departure date we got coffee's and hot chocolates to go and the staff said it was on them. it was a nice surprise!
Me and my son went to Disneyland for Thanksgiving and this hotel was great. It was clean, the staff was extremely friendly and it was an easy walk to the parks! I would absolutely stay here again. There was an IHOP right nextdoor so we had pancakes one morning. There is a Walgreens, CVS and 7-11 right there on the corners as well. Great place to stop and get some more affordable snacks for the day before heading into the park!
We have come to have certain expectations for a property labeled as Premier and this place did not live up. We were very disappointed with our stay. We changed our original reservation from the Park Place Inn to this one and are sad that we did. The firework view room was especially paid for was blocked by the building next door of the same height. The carpet and one chair had big stains on them. The walls were so thin that we could hear people urinating; not just flushing or using the shower, which is expected with pipes in the walls. The bathroom was gross, chipped tub, etc. The toilet seat didn't fit the toilet. Toilet paper behind the toilet so had to twist unnaturally to reach. No drawers in the room so clothes were on these weird square shelves. I realize it may be seen as stylish but very impractical. The website said this location had a shower/tub seat for accessible needs and when we asked for one, they said they didn't have one, so my wife had to go without.
Went to Hotel Lulu at 1850 Harbor Blvd, Nov. 16th - 20th, 2021 was within easy walking distance of Disneyland, downtown Disney, and California Adventure. Very clean and comfortable. The Staff was very professional, courtesy, and went up and beyond to make our stay very enjoyable. They couldn't have more accommodating. The price was very reasonable as well for this area. We will definitely recommend to all, and will be returning on our next trip to Southern California. Thank you Hotel Lulu and Staff.
This was one of the best experience we have had at a hotel. The staff was very friendly and helpful. Beds comfy! Great location. Only 2 blocks from Disneyland. Many restaurants within walking distance. Kids loved the pool. Will definitely stay here again!
I cant stop raving about how great this hotel was. It was close to the parks and the walk there was very safe. I loved the 24 hr front desk and the rooms were very clean. I loved that the rooms came with a fridge, microwave, and cable television. I originally planned on spending just sleep time in the hotel but wineed up being in there more time than not.
We absolutely loved the location and the vibe of this hotel. We are not luxury travelers but rather prefer functional convenience and this hotel worked wonders for our needs. We stayed for a week and hit the ocean, Disneyland (literall 7 mins walk away), Universal, and many sites around LA and Anaheim. We didn't spend much time at the hotel with all the activities but we did visit the pool and it was set up very nicely with loungers and fire pits. There were a few little things that could have been better - hooks to hang up towels, better ceiling soundproofing - but overall we were happy with the experience. The staff were both helpful and genuinely friendly; you were greeted everytime you entered and exited via the lobby. If we were to come back to this area, I would book and stay here again.
This was a purchase through Travelzoo. Amazing value for a hotel 1/2 mile from Disney. Ignore the previous reviews for the past few months (I read them, ignore the negative people). Nice hotel, especially if you plan on being at Disneyland. Short walk, breakfast right next door. I would definitely stay here again
We recently stayed at Hotel Lulu and it was such an amazing experience. Perfect Hotel to stay there if you are going to Disneyland, you could go walking to Disney and on the way over there or the way back there is a lot of places to get food. The Hotel has very nice friendly employees and we wanted to show kuddos to Icha ! She was a very friendly and amazing employee! We thank her for making our stay amazing! The room was very clean we slept comfortable. We would totally stay again and of course recommended this Hotel ! We loved our stay. 10/10 .
I was a little nervous leading up to the stay due to other reviews but was pleasantly surprised at how clean the room was. I booked a premiere room with park views which was great for fireworks. The room was small but clean. The staff were super nice and pleasant. It is not a fancy hotel but comfortable and clean. The walk to Disney was about 10 minutes. Overall a good stay, would come again!
Conveniently located to walk or to shuttle to the Disneyland Resort. Plenty of food options in the surrounding area in walking distance. Very clean, friendly staff, coffee in room or lobby area. Great price for all amenities.
The hotel was nice and comfortable, only had a problem with the room circulation, the ac worked fine but it would feel stuffy and hot at times and you can't open the window. Also the door was tricky to open to the room. We have a toddler so the room was great for what we needed. The walk to disneyland was not bad, about 10 to 15 minutes.
This was my first time at Hotel Lulu ; I'm a single mother of two and came by from San Diego to visit Disneyland and Disney California Adventure. We were celebrating my daughters birthday. Every staff member we encountered was extremely helpful and accommodating especially Lorena Ichel. We are walking distance from Disneyland along with various other restaurants. The pool is definitely a plus and my kids really enjoyed the stay not to mention the price ! I will most definitely recommend Hotel Lulu to my friends and family. Thank you so much for your kindness and attentions !
I booked a non refundable room for 1 night and was a little discouraged after reading all the bad reviews. I was pleasantly surprised with my stay. All the staff were very friendly and helpful. The room was clean. The location was good, only a short walk to Disneyland. It was nicer than I expected and would definitely stay there again.
Hotel Lulu is the remodeled Red Lion Inn. It's a little over a mile from the Disney parks, and super close to many dining/shopping areas. The hotel was booked by my travel agent as part of a Disney package, and I stayed there for a week. Everything was great there. The only 2 items I would have liked would have been a small refrigerator in the room, and for the internet service to not be so spotty. Other than that, the stay was great and I would recommend the hotel.
Ichel was very helpful with our check in and stay experience. She made everything easy and smooth and made us feel at home. We will definitely be coming back. Hotel lulu is a great hotel and in a great area for the park. 5 stars
These place is a great place to stay clean and perfect location The staff are awesome especially the bartender Conrad and also Dante great staff. Great free cocktail at check in well needed. Rooms are great
Paid for my reservation in full with hotels.com. Gave a charge at check in for incidentals. They charged my card for my entire stay despite it already being paid in full via hotels.com. Extremely upset about this. Also no security latch on door there is a lock but most hotels have that secondary latch. No coffee maker. There is a hot kettle with instant coffee. Overall not happy because of the billing issue.
Within walking distance so that's a plus but this is NOT a "Premier" facility. Small room, adequate furnishing but just average. Staff super nice so nothing bad to say about them but I would not recommend this hotel.
There was no soap, or shampoo in the bathroom, no ice bucket and out of coffee, the toilet seat swiveled, and mold around the bathtub. In addition $25 parking fee and no complimentary breakfast. A 10 % voucher was offered for breakfast at a nearby restaurant but that barely covers the tip.
The hotel was amazing. We absolutely loved the cleanliness of the room and how friendly everyone was. The bar experience made it more enjoyable since it gave us a little adult break from the kids. Everything was so nice and met our expectations
It was just one thing after another all weekend... Wrong room at check in and they wouldn't be able to switch us until the next day but at that point we decided not to do it. The fridge didn't work so we wasted a lot of food we had for the fridge, they were supposed to send someone to fix it but they never came so again...we decided to just leave it. Couldn't get out of the parking lot because my pass didn't work, had to call a generic 800 # and wait forever to be let out. Rooms are kind of funky with their weird leather tile walls and our bed seemed as though it was on a major slope.
The staff was very friendly and helpful, they even gave our young grandsons holiday cookies to decorate. But we didn't have the room we booked months ago, even though I confirmed it before we arrived and again upon check in. We paid extra for a Disneyland Firework view. The first two nights there were no fireworks but the third night there were but our view was blocked by a building and trees. I called the desk and they acknowledged we didn't have the view room we booked. They did adjust our bill. Also, there was no breakfast of any kind offered, not even complimentary coffee in the lobby or room. Usually Best Western hotels offer at least a simple breakfast. One morning they did offer free coffee in the lobby but we had to pay for it the other three mornings.. Internet is very poor so we couldn't connect with our Disney app for the virtual que. Pool was clean but cold. Our room was booked for four, yet only two sets of towels. So despite the helpful staff the stay was disappointing and we wouldn't stay here again.
Beds and pillows VERY comfy! Walking distance for 2 grown fast walking women was 15 minutes to DL. Staff was very friendly and happy. Our favorite was the lobby smelled like pumpkin spice the entire visit!! Decor was cute. It was very quiet which was nice. If I had a complaint - the pool was underwhelming and basic, maybe even older looking. There is a pool bar but it was closed so that was a bummer. We would definitely stay here again.
This hotel seems nice on the outide and in the lobby. It is clear that only one side of the hotel is remodeled. The other side across the court yard, is not. The drapes have not been changed in I don't know how long- they were stained and grungy. The parking lot is dark, and the staff is disinterested in making the people feel like their service matters. I called after trying to get the WIFI to work which no one informed us of the pass word or anything until we phoned and then when I called back to say it didn't work, I was told it was working for other's so they didn't know. Also asked to request extra towels and was asked how many they had already brought up. One of the hotel room keys worked intermittently, and the surprise $200 deposit of which they charge $25 to park each day is no fun if you show up unaware. The fridge was broken inside and they just threw a custom laminate cover on it to make it " look new" Also the rug had a weird mildew on it that made it feel wet.
$25 nightly parking fee not disclosed at time of the reservation (reservation made over the phone). Sprung that on us when we checked in. Rooms are not refreshed UNLESS YOU ASK - but when you ask, it still isn't done. AC unit did not work properly. Exhaust fan in bathroom did not work at all. Staff has funky attitudes. Left a handwritten complaint for the General Manager (Mr. Cox) - have yet to hear from him...tells me he and his team don't care about the customer's experience.
This hotel had good room rates so we stood 2 nights. And the location was great. Very close to Disneyland. We were able to walk there. The room was very clean. Looking forward to staying at this hotel again during our next Disney visit.
Hotel Lulu used to be the Red Lion and in some ways it still is. It's been remodeled but the hallway doors for the rooms are of 1974 vintage, just painted and that's it. We had two rooms and both doors were massively hard to open and close and make sure they were locked. One room was missing the art in the wall amd the other was missing the coffee pot. Neither is a major thing, but at the price point amd being part of the “Premiere Collection,” it's just a couple of oddities. The parking ticket didn't work so I had to use my credit card to get in and out of the lot. At this writing I still don't know if I've been charged twice for parking. Hopefully not. The rooms are very comfortable as are the beds. The rooms are also very quiet, even when facing the street. The hot water was hot and the shower stream was excellent. The Red Lion shows up, again, with the very small, very old tub. It would have been nicer to have a walk-in shower as part of the remodel. Overall Hotel Lulu is a nice place to stay and we'd stay again. The staff was very accommodating and helpful. While we did not take advantage of the lobby snack area, but it was well stocked and seemed well priced. Give it a go. We think Lulu will do you just fine.
Hotel lobby was decorated cute and Disney, the rooms were a little run down. We had one trash can that needed taken out and new towels, I called the front desk 3 times for both and finally I was told to come to the front desk for towels and to leave our overflowing trash can out in the hallway! Our sink drain broke, the closet smelled musky. Apparently the outlets near the back window only work if the main light is switched on! The front desk female employee was rude when we asked for a late departure! When leaving there was an suv parked on the side of the hotel parking lot and the occupants told us not to park there because there was no cameras and their car had just got broken into, I believe some car parts were stolen to the point they couldn't drive it! On the websites this hotel looks like a resort, but I'd describe it as a step up from being a Motel 6! The only good thing it was cheap to book and pretty close to Disneyland!
Check in was fine. Very energetic associates (young male brunette and middle aged female brunette) speedy checkin, and helpful. You could tell the room was old, needed to be redone. Old, musty smell when we walked in. Wall mounted A/C unit smelled when turned on. Shower old and had low pressure. Tossed and turned all night, couldn't stop sneezing. had an allergic reaction in the room. Morning associate (female) didn't care about my concerns and was too busy training someone new to help me with anything or to check me out amd give me a printed receipt.
I was a bit worried about staying here after reading some of the negative reviews, but I am very glad I did. The price was a good deal. Check-in was a breeze, the hotel staff was always friendly and helpful. It took me about 20 minutes to walk to Disneyland but I have to admit that I really took advantage of the fact that the ART bus stop was right out front. The bed was wonderful, very comfortable and the duvet was nice and warm, so many hotels just have those lightweight blankets. Some of the prior reviews had comments about the air conditioner being loud but I did not experience that at all. The wifi worked very well and I loved that the TV had so many channels. I do have a few observations, first like another reviewer indicated there was only 1 small trash can in the room, generally, hotel rooms have a small trash can in the bathroom and a larger one in the bedroom area, there was only 1 small can in the bathroom. Secondly, there was no place to hang up your towel in the bathroom, no bar or hook. Last thing the bathtub was a bit slippery, there was no mat or non-slip strips, which could be an issue. Those things did not take away from my stay, as I said they are merely observations. I would certainly stay here again when I visit Disneyland.
For the location to Disneyland , resturants and quick shopping like Walgreens , the price is amazing . Everything was within a 15 minute walk . Our room was not too bad , only one small trash can in the whole room which I thought was odd. The stairs are kind of sketchy too ... empty boxes of beer where in there and it was very closed off . We took the elevator Everytime even just being on the second floor. But there was a decent sized mini fridge , really strong blowing a/c unit, microwave, electric kettle and dish tv . The hallways were very cutely decorated with Disney beach decor , and parking was pretty easy . When we tried to leave our parking pass wouldn't scan and we had to call for help to get us out but it was really fast and easy to do .
This hotel was absolutely amazing! Location was close to Disneyland and the shuttle was amazing. The appearance and amenities were unique. I loved the coffee shop in the morning, and bar during the evenings. Employees were kind and pleasant to engage with. Will return again. Thank you for the awesome stay!
For the price of other hotels in this area, my stay was average. Nothing was below average and nothing was spectacular. A few cons: there is no housekeeping whatsoever. It's fine as long as you know that ahead of time. There are two tiny, tiny trash cans and they fill up fast. And then if you need towels, know that you will need to go get more from downstairs. Also, the only working ice dispenser was on floor two so somewhat of a hassle. The pool area was fun and a nice break but LOTS of mosquitoes flying around the lounge chairs. Pros: great location. We walked to several restaurants and Disneyland a few times a day and the view was nice from our room. Extended Parking times were nice for checkout and the beds are also pretty comfortable. Would stay here again because you can't beat the price.
This hotel was a pretty average stay. The furniture in the room was definitely worn and older, but it was clean and comfortable. There was no breakfast, but there was a Starbucks nearby for our morning coffee. The front desk staff was friendly and helpful. I would stay again for the price.
The ac was loud and kept going on and off and the shower didn't really have hot water but other than those issues the room was clean and I liked how close and convenient it was to Disneyland it was only a 7 min walk and when you check in you get a complimentary drink and their bar so that was nice.
stay was amazing! hotel employees were nice and the rooms were very clean! would definitely stay here again, pool was very clean, bar was very nice and the hotel was a lot bigger than i thought it would have been
Did not get greeted. Did not received my complimentary water. The guy that checked me in was rude had a bad attitude and did not answer my questions. He looked upset and hurried up to check me in as if I was I his way. As a Diamond member I do not recommend this hotel and I will not be staying here ever again.
Room was smelly like of food from past guest. Fridge in room leaked so carpet was wet around that area. Tv control did not change channel only good for volume. Drinks at bar used old mint on mojito made me sick to my stomach.
I stayed here for one night when I added a day to my Disneyland Vacation Package. Exterior and lobby are neat and updated, lobby was nice and cool. Room was bit a small but I was by myself so I don't need a lot of space. TV would not work when I got in, they sent someone within 15 minutes to fix. Plenty of parking but $25/day, even for hotel guests ($15/night seems average for the area) but you can stay in the lot until 4pm day of check out so I was able to walk to the parks. I read somewhere that it was only a 7 minute walk but it's actually closer to 15, especially with the long waits at crosswalks because all the vehicle/pedestrian traffic. Next to an IHOP and a Walgreens. Around the corner from a Starbucks (only accepting cash at the time I was visiting), and a pizza place. I was able to kind of see the Disneyland Fireworks the night I stayed which was cool. The bed was as hard as a rock. I woke up with back pain. In the main tower, only one of the two elevators (with 8 floors) was working so it took forever to get one and several times the elevator was full so you'd have to wait for it to come back. Room has plenty of USB ports in the lights for your technology and a small refrigerator. Bathroom was spacious and updated. I'd stay again in the future, it was a great deal, though probably not my first choice due to the mattress and distance from the main gate.
I would not stay here again we are in covid and it was dirty the room and pool the service was ok they did take off the 25 dollar parking but this is only for convenience of where it's located. Thank you
We stayed here for a week while visiting Disney. The hotel itself is nice and clean. Loved being able to see the Disney Fireworks every night. The only complaint I have is that they would not come in and clean our room even though we asked numerous times. I understand they don't make the bed but it would be nice to have the trash emptied and towels restocked. We had to ask for clean towels on 2 occasions and even had to get more toilet paper. They do not restock the rooms for some reason. Upon check in there was also no information provided about what amenities were available to us. Desk staff and maid service needs to be better. We were finally told to put our trash and dirty towels in the hall. Never experienced this at a Best Western before.
I enjoyed the hotel it was clean and has a decent location for your Disneyland vacation. The reason for the lower rating is the customer service. I had two rooms each having an issue the first room was with the TV and it took 3 calls to the front desk before they would send someone up to help. It just required the actual tv remote not the direct tv remote. The other room had no stopper for the bath tub. I was told the general manager had said they aren't stocking them. Really I just spent hundreds of dollars on a room and you can't provide a stopper for the bathtub. Our other room had one…I also received a call in the middle of the day wanting to know if I was the one who requested my room to be cleaned. It wasn't me…I think maybe the staff at the desk might need a bit more training. I will probably give them another try in the future but definitely think there is room for improvement.
A great 'new' hotel within walking distance of Disneyland. I've always trusted the Best Western brand and this one delivered. Hotel staff were so welcoming and helpful. No breakfast options were provided even though the hotel website noted that there would be something. We didn't use the pool but it looked great.
Nice clean hotel 10-15 easy walk to Disneyland. There is two drugstores right next door to the hotel, and a wide variety of restaurants close by as well. Elevators can be a little crowded during certain times of the day, so beware
Hotel overall was very comfy. Bar was great, we were able to get a drink even though bar was closing. Seem to be working out a few small kinks since they opened recently. All in all we had a great time!! Beds were very comfy and room was very nice and not noisy!
Hotel was clean and adequate for our needs. Staff was friendly. Would appreciate more housekeeping service now that COVID is declining. Loved the craft table for the kids which kept them busy while we were preparing for check out. Haven't seen this before and it's a definite plus.
Solid hotel overall. Staff a little slow with check in/out. Nice property. Good views out the windows. TV Remote in the room would only work if standing in one spot where you couldn't see the tv. Bed was soft and came with like 7 pillows.
When we arrived all trash cans around the building were full and spilling out trash with trash on the floor all around it. Lobby left like they have no AC. Once we got to our room door hinges and locks were so messed up door wouldn't close or lock. When I told guest services and asked for another room they insisted they would send someone to fix it. After waiting 45 mins no one came and finally they just changed our room. The next room we had smelt bad and the TV would go in and out of connection every 25 seconds.
This turned out to be a very nice hotel, after the last BW I had stayed at I can say that this has redeemed my faith in BW and the comfort, service, value and friendliness they provide for their customers.
Good lord, where to begin… looks nice from the outside, location was good, pretty close to the parks. However, things went downhill quickly. Our key cards did not work, right after checking in. We had to go back downstairs to have them re-activated (even though we had just been handed them). There were several people at the front desk also having the same issue with their room keys and gate access to the parking lot. Once we finally got into our tiny room we realized that the tv didn't work. We called the front desk and they sent up an engineer. He let us know right away that the dish was out, and had been for several weeks. They knew, weren't doing anything about it, and put us in the room anyway. Apparently most of the 7th floor TVs were also out. Fun. The restaurant is closed, same with the coffee bar. Which would have been fine if there had been coffee in the room. There was two packets of instant coffee in the room and an electric kettle. 2 packets for 2 people for 4 days… also there was no maid service for 4 people for 4 days in a tiny room. So gross. All of this leading up to the main attraction: the fire alarm going off at 10:15pm the first night of our stay. The kids were already sleeping, we had to wake them up and drag them out of bed and down 7 flights of stairs. Here's where my real problem with this place begins. It was night time, totally dark. Two of the floors the stairs were completely unlit. No lights at all. Parents carrying their small kids, sleepy children drug out of bed, walking down stairs in the dark. Not only that, there was a chair in the stairwell on one floor, cleaning equipment on another. So incredibly dangerous, and I'm guessing a pretty severe safety violation. The bottom floor of the stairwell didn't even have a wall for Christ's sale, we were looking at insulation! I wish that I was joking, this place was really bad. Do yourself a favor and stay literally anywhere else. Such a bummer too, because everything else about our trip was great!
Let me start with the fact that I rarely write reviews. I just feel like I had a different experience than the other reviewers. I've had great experiences with Best Western hotels and am a BW reward member. When I saw that this hotel was part of BW, I was really happy. It's close enough to Disneyland to walk, if you're a walker like I am. The website showed a lot of amenities that I liked. I've been here one night, out of three, and am disappointed with my stay so far. The website showed a pool bar. With the heat being in the 90's, sitting by the pool with a refreshing cocktail would have been nice. Unfortunately, the pool bar isn't going to be open until Thursday - day before I leave. The website mentioned a modified breakfast, similar to other Best Western locations. Hotel employee informed me yesterday, there is no breakfast. I left my room this morning around 9:30. Housekeeping was in the hallway. Unfortunately, when I returned to my room around 3:00, my room hadn't been cleaned. To be honest, I don't need my towels or sheets changed, I make sure I don't put the sign up for that, but I do like to have my bed made and the food I left in the garbage to be taken out. The keys are wonky - it takes at least five times to open the door. The water pressure sucks. And when they updated the rooms after it was the Red Lion, they didn't put in any USB ports and there are very few electrical outlets. I know these are all first world problems, but this is Trip Advisor and most of the complaints are. Maybe I'm cranky and tired from the Anaheim heat. All I know, is I really wanted to love this hotel and I don't. The price was fantastic. The location is great for someone like me. There's a Walgreen's a half block away, which is really convenient for getting snacks and drinks. Pre-pandemic I came down to Dland a few times a year. I won't say I will never stay here again, because the price was really good, but it won't be my first choice.
!back to the happiest place on earth¡ Despite the long shut down of the hotel and the uncertainty of the near future, we noticed the staff were working hard to make it happen. Renovation on going but created little or no disturbance to the guests. Parking is gated, and need to scan card to get in and out of the open parking. No breakfast was available. In terms of amenities, if the room can accommodate a bigger fridge... that will make it even better.
Stayed here for the first time during a visit to Disneyland & California Adventure. It was perfect for us – comfortable rooms/beds, a nice swimming pool and a great location. The hotel is basically at the intersection of Harbor & Katella, so it was an easy walk to and from the parks. The hotel has a sunny and fun California decor/vibe and the employees were friendly and helpful. We're planning another trip here in a few months (since we just missed the opening of Avengers Campus ☹) and would definitely stay here again.
A very nice fresh and cool hotel. Not sure what the hotel was before but was newly renovated. The rooms were clean and nice size. The staff were really friendly and accommodating. And the location is the best. My family had a very good stay. Thank you!
We stayed here for a Disney trip with a 11 & 3 year old. Couldn't have met all our needs more perfectly. We got a double queen room and we could see the park from a distance. Plenty of space for all 4 of us (large rooms!). The room and entire hotel was very clean and looked new. Staff was awesome-friendly, prompt, cared about our experience. Location was great. Very short walk to the park entrance which was great given the kids. The hotel had a pool and bar. I'm definitely coming back!!
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