Hotel Lulu, BW Premier Collection, Anaheim

I decided to check this hotel out since it's priced right and close to Disneyland. It was within walking distance to Disneyland and the Garden Walk. The towels and sheets were nice and everything was clean.

General Manager, General Manager at Hotel Lulu, responded to this review
Dear Frank, We take pride in offering clean, convenient accommodations at an affordable rate, so we're glad you appreciated our efforts. Thank you for the lovely review. Please come see us again soon at Hotel Lulu, BW Premier Collection!

I had a wonderful experience at hotel Lulu I go to a lot of best westerns and this is one of the best ones I highly recommend you stay in here if you're going to Disneyland or anywhere in Los Angeles area it's very clean comfortable and they have a closet with a door and a great view inconvenient walking distance to Disneyland land as well and food nearby the staff is extremely nice and I know and they have a really nice heated pool and a bar area with a restaurant and convenient parking and a good elevator. Being able to text the front desk for your needs was also extremely convenient. The purple cocktail was amazingly tasty. I would definitely stay here again every time I come back to Disneyland in Los Angeles which is a few times a month. Thank you for the amazing experience for me and my disabled children.

General Manager, General Manager at Hotel Lulu, responded to this review
Our goal is to impress everyone who stays at Hotel Lulu, BW Premier Collection, so we're happy to hear we succeeded with you! It's great to know that our clean, comfortable rooms and convenient location added to your experience. Our friendly staff will also be glad you felt welcome while you were here. The next time you're in town, we'd be proud to host you again.

When we first arrived, there was a foul egg/wet carpet odor on the fourth floor. The room offered instant coffee and there was no suitcase stand in the room. The toilet didn't work properly, it took three attempts to flush all the way. The bar didn't open until 4:30 pm each day and at the pool there is no hot tub/spa. The rooms are very small and this is an older hotel. We had two queen beds for three adults. It was a tight squeeze. We were better off booking a cheaper hotel, like the Clarion. I think this is the same quality as the Clarion with a higher price point. I need to note, my grievances are with the property only, the staff was very nice and friendly. The location was also a plus. Walgreens, CVS, and restaurants were very close. It's a bit a long walk to the Disney parks. By the third day, we had to get a bus pass to save our feet.

Stay on the 1st floor if possible. The pool bar is cool. I hop is beside. Walgreens & CVS is near the hotel. There is Garden Walk has All kinds of restaurants and things to do. Plus walk to disney and the convention center.

Very impressed with the Managment here. I was not expecting above and beyond and that's what I got! Blew my mind to be honest, would recommend 10/10 and so close to Disney I went for my birthday can't wait to go back

We stay here most rips to Disneyland. Walking distance to the park & theres also CVS close by for snack & water needs. A Starbucks on your way to the park to beat the downtown Disney location mad morning rush.

This best western was unlike any other best western I've stayed at. The room quality was the same. Double queen beds and a bathroom. Super small fridge, NO free breakfast! And they charged more for parking than any other hotel around us. I would not recommend

From the second we walked in, we were greeted and and music was turned up so it felt like a party! Then we got asked if we wanted some complementary drinks.. hell yeah! They were yummy too! The staff was so friendly and helpful as well. The rooms were clean and the beds and pillows were comfy. Plus it's So close to Disney that we were able to come back during our stay at Disney to rest our feet at the hotel.

Hotel was beautiful very clean very easy to get to and from the staff was super friendly and inviting helped me with any questions I had made the stay very relaxing and the room was gorgeous very spacious and very clean.

Hotel is in the perfect location walking distance to pharmacy stores and plenty of restaurants right outside the hotel. Rooms are clean and front desk staff was nice and helpful. Will definitely be staying here again.

Overall kids and I loved the room and the location, close walk to Disneyland.. pool was a bit crowded but managed to swim for a sec. The shower pressure was a bit low for my liking. Upon checking out gather my stuff my youngest son brought and eyelash curler and sunglasses that were not ours, so disappointed I didn't notice this earlier we spent all day/ night at Disneyland.. gotta do a better job a cleaning but overall we'd definitely would be coming back

Our AirBNB was an unexpected bust and we needed to make another plan quickly. LuLu saved the day for us. The rooms were reasonable and spacious. Trying to save money on the cost of our trip we packed our lunches each day. The fridges worked great for this and there was enough counter space to get lunches and breakfasts set up. The beds were comfortable and the heat and air worked as expected. Near the IHOP and other moderately priced dinner spots open late to accommodate the after Disney crowd.

Family trip to Disneyland. Has a great location, friendly staff and nice decorated. The hotel is a bit old but clean. The WiFi y very poor, you should offer something better. limited services in general like food service. The rooms are clean and comfortable but limited in spaces for families of 4.

The staff was welcoming on arrival, and were accommodating on us arriving early. We were lucky to get a complimentary happy hour cocktail, and it was cute and on trend for the hotel! We loved the pool area, and the charming décor inside and out of the shared spaces. The room was clean, and had a fridge, microwave, and quite the snazzy tea kettle. I was able to get a great deal on the room, which made the stay even better. Hotel Lulu was an easy walk to the park, and other food/conveniences. We hope to stay again!

Toilet was so loud when you flushed. Water splashed back. Disgusting. Bathroom was disgusting. Old and doesn't seem updated. Cracks in tub and tub was extremely discolored. Bed sheets smelled like it hadn't been washed. Television remote didn't work. Stay elsewhere.

Loved the close proximoity to the Parks, Downtown Disney, resturants & even Walgreens. Asked for a room facing the fireworks as we had a Toddler and didnt know if she would play out before fireworks & were accomodated. The toddler did play out - actually got sick at the park & we had to stay another day. They made sure we could keep our same room & checked back frequently inquiring about the baby & offering to help in any way.

I stayed at this hotel and will go back again! The theme was lovely and the front desk service was sublime. Ramiro was exceptionally helpful in keeping clothing items I left behind in the room. He was exceptionally curious and kind, the staff service here was excellent! I look forward to staying here again.

We enjoyed our stay it is a great value hotel. We didn't need many amenities as we were at the park all day. I would recommend this hotel to any family that is looking for a nice clean place to stay and enjoy the Disney Land experience.

Front desk staff was exceptional. Great value and great location, short walk to Disneyland. Coffee and breakfast and bar on site for super convenience. We will stay again! Great place for family to stay too.

Stay was good and quiet no complaints rooms were clean and staff was very helpful with anything that was needed. Pool is heated but no jacuzzi fire pits were a nice touch after swimming at night. IHOP and 24hr Walgreens is one minute walk and has everything and anything you need next door and good selection of Disney stuff

The check-in was a breeze, the room was exceptionally clean, and the bed was like the one I sleep at my home. I went out with the light and woke up the next morning, rested and ready to go to Disneyland, after visiting California Adventure the prior day.

This hotel is great! It is a 10 min walk to the Disney Parks. You are also in walking distance to restaurants and shops. Staff was great. We were allowed to check in at 2pm because our room was available. Check in is 4pm. So we got lucky. The room is a standard room with a mini fridge, microwave, coffee maker and a safe. I thought this place was great for the night we stayed. We really just used it to rest, shower and sleep for the night. We headed to Disneyland the next morning. The were some paint spots on the wall. I didn't think it was a big deal. Overall, Everything is great!

General Manager, General Manager at Hotel Lulu, responded to this review
Dear Stephanie, Thank you for choosing Hotel Lulu, BW Premier Collection. Our fantastic location within walking distance of Disneyland makes us a desirable choice with travelers to Anaheim! We're delighted we were able to accommodate your early arrival, and we hope you had a memorable visit to Disney. Should your adventures bring you back to town, we hope you will stay with us again!

My family have a beyond difficult travel day. Flight cancelled hour before take off. We had to rebook everything was on the phone fixing car and flight still was going to cost hundreds more, it was awful. Then our new flight is late at night and then delayed 3 hours. We finally got into Anaheim at 4am crying small children, no sleep, the worst day. Hotel Lulu says not only do they not have our room for us but they don't have a room for the next three days as was our reservation and THEY are going to charge us for a night as they send my family out the door with no place to go. We should have called, they said. No mercy. Pure savages. So we had to go pay for that same night again somewhere else after driving to three different places, where they would charge us and give us a room, imagine that. Worst Service imaginable.

General Manager, General Manager at Hotel Lulu, responded to this review
All comments are helpful, and we value your constructive input. We know how stressful traveling can be, and we are very sorry to hear about your experience. We do strive to make our late-arrival policies clear, and we are sorry to hear that these may have caused some trouble for you. Thank you, and we wish you all the best.

Room was dirty floor and sheets and bathroom. Finger nail clippings and hair on the floor and in the sheets and gray hair on shower wall stuck to it. Safe was not working and The Room door was jamm up

General Manager, General Manager at Hotel Lulu, responded to this review
All comments are helpful, and we value your constructive input. Providing clean accommodations is very important for us, and we are sorry to hear about your concerns on this occasion. Our team will be notified of these matters as we work to uphold our standards. Thank you, and we wish you all the best in your future travels.

I was skeptical due to mixed reviews, but decided to take a chance on Hotel Lulu anyway. Wow was I surprised! It was clean and updated. The beds were comfortable. It was a fantastic experience. Will definitely be back!

General Manager, General Manager at Hotel Lulu, responded to this review
Wow! Thank you so much for all the kind words, and we're thrilled to hear that you enjoyed our clean, comfortable accommodations. The next time you find yourself in the Anaheim area, we hope you'll once again choose Hotel Lulu, BW Premier Collection for all your lodging needs.

Ok, well when you make a definitive request immediately upon check in that you would like to be away from an elevator at a Disney hotel you'd think that would be simple enough. I had read the many reviews complaining of the PAPER THIN walls at this location. Being a Disney Annual Passport holder I know the AM routines of families. We stay at Disney until midnight and didn't want to have to deal with screaming children at Dawn running in hallways. Despite my request, we were placed directly adjacent to the elevator. I hoped for the best and tried to be a good guest. Morning came like a circus and sleep was a joke. You might as well park a tent on the sidewalk on Harbor Blvd. The biggest disappointment was this was my daughters 14th bday. We only asked one thing. It's a big hotel. Even the ice machines didn't work. Find somewhere else. They obviously don't care about guest satisfaction at Hotel Lulu.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Aaron, Thank you for taking the time to share your concerns with us. We do our best to honor all requests for specific room locations and apologize wholeheartedly for being unable to accommodate your request at the time. It's was never our intention to appear uncaring about your situation, and we regret having given you that impression. Please know we're here to address any disturbances when notified. It's our hope that your daughter otherwise had a wonderful birthday. We value your input and wish you safe and pleasant travels.

Overall this hotel was great. Accessable from parking lot to rooms and extremely close to Disney! The staff was able to do early check-in which made our stay that much better! The room was clean and well kept. The water pressure was great! Wish we stayed more nights!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
It was a pleasure hosting you at Hotel Lulu, BW Premier Collection! We're glad our proximity to Disney was ideal for your trip and that our attention to cleanliness and service impressed you. Please come see us again the next time you're in the area.

Rude employees. Cracks in the sink. Everything seems dark and dirty. The beds were horrid. The hotel is loud, you can hear every other room. You can stay in a nicer hotel for the same price. Don't go here.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Amanda, While we appreciate the perfect rating, this is not indicative of the quality experience we wish to provide. Rest assured that we will discuss your comments to ensure that our accommodations are reflective of the high standards that we have in place. We apologize if we fell short during your visit. Thank you for sharing.

Stayed for 2 nights for a short Disneyland trip. The staff were friendly and helpful upon check in. There was follow up via text message regarding our stay during its duration. The rooms are comfortable and clean. There was a mild issue with a partially broken door on the mini fridge making it difficult to open. Not really a big deal. There is a fair amount of room to room noise. The best part of staying here was being within walking distance of the Disney Parks (~0.25 mile). The hotel will let you park on the day of arrival and explore the parks before checking in without an additional charge (parking is $25/night). They allow the same service on the date of check out so we got to park there while visiting the parks for a third day. All in all a very nice stay!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Brad, There is no better way to explore Disneyland than by staying at Hotel Lulu, BW Premier Collection. Our stellar location makes it much easier to check out all the attractions, and we hope you made plenty of amazing memories on your adventures. Thank you so much for highlighting our comfy rooms and fantastic staff. Anytime you need another remarkable getaway, count on us again to deliver.

I had a wonderful stay at Hotel Lulu during my trip to Disneyland recently. The room was clean and comfortable - LOVED the bed!!! Claudia (I believe that was her name) was super helpful checking me in, and then on my check-out day the guy (I forgot his name - but he was nice as well) took my key cards and stored my bags (they will do that on arrival day if your room is not yet ready and departure day if you have a late flight) and said he'd email me the receipt. Well, it showed a balance of over $600 even though I had pre-paid through a Disneyland package. I asked Claudia (again, I think that was her name - the same woman who checked me in) about it and she took the time to check it and print out a receipt showing no extra charges. She said the system had gone down earlier and that is probably what caused the glitch. But at any rate, she was super helpful! I'd definitely recommend Hotel Lulu and would stay here again if I get back out to Disneyland!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for your excellent review of your recent stay at Hotel Lulu, BW Premier Collection. It's good to know you had a wonderful visit with us and enjoyed our clean and comfortable accommodations and exceptional service. You can be certain we will share your kind words with Claudia and our front desk team. Your recommendation to fellow travelers is a great compliment. We'll look forward to hosting you again when you return to Anaheim. Come back soon!

Good price and good location. Walking distance to Disneyland. Disneyland shuttle bus service at doorstep. Close to restaurants. Excellent front desk services and rooms. Decent amenities and reception area.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
It was a pleasure hosting you at Hotel Lulu, BW Premier Collection! We're glad our location was ideal for your trip and that you felt welcome while you were here. The next time you're in town, please come see us again.

The bathroom was disgusting. There was hair all over the bathroom floor when we arrived. There was also pee on the toilet seat.. You could tell there had not been a very deep clean beforehand. Felt like bugs would bite my boyfriend and I in the bed. We also were placed right next to the elevator and there was a connecting room door in our room. It was so easy to hear the people next door that at one point they sneezed and I said bless you and we all laughed. The staff was nice and it was close to Disneyland. Those are the only positives. Listen to the reviews given by other people. Too dirty of a room to enjoy our stay.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Jules, Thank you for taking the time to let us know about your visit. It is awesome to see that you found our location convenient for enjoying the local attractions and liked our friendly guest service. Please know there is always a member of our team available to assist you with any issues you may encounter and facilitate a room change if available. We hope you will allow us another opportunity to host you in the future; we want to go above and beyond your expectations.

Location, location, location. The Disney parking spot was even further than the hotel. You don't need a rental car because Disney, stores and restaurants are all within walking distance. Plus, great people manning the front desk.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
It was our pleasure to host you at Hotel Lulu, BW Premier Collection, and we're ecstatic you were impressed! We're so happy you enjoyed our ideal location and wonderful staff. Thank you for your kind review, and we hope you'll choose us again the next time you are in the area.

Bed and sheets comfy. Feather pillows a bit bulky. No drawers. House keeping upon request. No complimentary breakfast. Only one elevator working. Tubs slippery use mat. Needs an updated coffee pot. Room size decent. Make sure you pull dirt closed all the way.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for taking the time to give us feedback on your recent visit. We are sorry you only found your stay adequate as we always strive to provide our guests with an exemplary experience. It is our hope you will return in the future so we can give you the experience you expected and deserve.

This is an average motel. I'm not sure what is premier about it unless it is in reference to the high parking cost of $25/night. The sink drains slowly so it's gross when you're washing your face or brushing teeth and the dirty water splashes back up at you. The fridge doesn't work well, so don't store milk or yogurt, as it's pretty questionable. It's tiny too. There's also no luggage rack to put your suitcase on.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for taking the time to share your experience. We regret hearing about the aspects that fell short of your expectations. Next time, please let us know about any maintenance issues with your room so our team can assist while you're here. We appreciate the suggestion about the luggage rack and will pass it along to our team. We know we can do better and hope you will give us another opportunity to prove it.

This trip was for my daughters birthday. We went to Disneyland. The hotel was so accommodating! They let us check in a little early, had drinks in our room for us, and they knew we had children so they made sure to give extra pillows. House keeping was fantastic and fast! The list goes on. Thank you best western

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Firstly, happy birthday to your daughter! The pleasure was all ours to play a small role in her big celebration, and we're thrilled we made her getaway one to remember. Our team would love nothing more than to see you again when you return to Anaheim. Thanks so much for choosing us!

Rooms are horribly unsoundproofed with peeling wallpaper. You have to specifically call and request room service so if you're at Disney all day.. don't forget. Oh but they don't tell you that either. They have Intelligencia coffee which is an awesome brand but no working coffee machine to get you any. The rooms feel like an old repurposed institutional building. It's not worth the cost. Pay a little extra to be more satisfied somewhere else, there's plenty of options.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for taking the time to leave us your valuable feedback. We hope you found our location convenient for your needs. Please accept our sincere apologies that your stay did not meet your expectations. We want to provide every guest with a clean, comfortable stay and will be communicating your concerns to our team. All the best in your future travels.

I was skeptical to stay at this hotel due to some of the reviews on Google. I'm not a picky hotel person, but I do expect rooms to be clean. Our hotel room was clean and the beds were very comfortable. The staff was wonderful. We will stay here again.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
It was truly a pleasure to welcome you to Hotel Lulu, BW Premier Collection during your recent visit. We're thrilled to hear that you had such an enjoyable experience and appreciated our clean and comfortable accommodations, as well as the excellent hospitality our team provides. We consider it a great compliment that you wish to return! Thank you for taking the time to share your positive review and we hope to host you again soon!

Air conditioning in room did not work. Front desk stated they couldn't move us to a new room as the hotel was sold out. They refunded our parking fee only. No hot water, and poor water pressure. Close proximity to Disney doesn't make up for everything else.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We appreciated the opportunity to host your trip to Anaheim. While we're glad you appreciated our close proximity to Disneyland, we're saddened to hear about the issues with your room. Please know this is never the experience we want our guests to have. Our maintenance team will be addressing the A/C problem, and we'll look into your comments further to ensure future visits are even better. Should you travel back to our area, we hope to have a second chance to change your perceptions.

Clean, calm , friendly environment. Walking distance to Disneyland, Starbucks, and many restaurants. Rooms were very clean, comfortable bed, quiet and relaxing environment. Staff is very friendly and accommodating.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We were happy to provide you with clean, quiet accommodations, and we're glad our location was ideal for your visit. Our friendly staff will also be glad you felt welcome while you were here. If your adventures bring you back to the area, please come see us again at Hotel Lulu, BW Premier Collection!

If you're visiting any of the Disney parks, this hotel is highly recommended. Not only is it a reasonable walking distance to the parks, but also walking distance from many restaurants and convenience stores. Some rooms also have views of the Disneyland fireworks show. Hotel staff was very friendly and hotel was clean and followed Covid regulations, and my family felt very safe. Upon checking in, you get complimentary cocktails for every 21+ adult and slushies for every under age child. The rooms were equipped with all the necessary things you need traveling with children; mini fridge, microwave, hot water kettle (with instant coffee provided) and big dispensers of shampoo and conditioner and body wash. The AC wasn't too noisy or loud when turning on and off, it was a soothing consistent white noise. The beds, pillows, blankets, and bath towels were all very clean and soft and my family all slept very well. Other items the room had but we did not use: good size closet with lots of hangers, iron and ironing board, locking safe, 2 large water bottles ($6 each) and hair dryer

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Your enthusiastic recommendation of Hotel Lulu, BW Premier Collection made our day! We're happy our proximity to Disneyland and restaurants was convenient. It's also wonderful that you loved our warm hospitality, clean, comfortable, well-appointed accommodations, and attention to recommended safety guidelines. Thanks so much for your outstanding review, and we hope you'll visit us again!

Hotel Lulu is a great place to stay for a Disney trip. There is a little coffee bar in the lounge or a Starbuck next door. The rooms were clean and comfortable. The staff at the front desk were helpful and friendly. I would stay here again.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We would be honored to welcome you back for another magical getaway! Our team hopes you had a blast at Disney, and we thank you for spotlighting some of our refreshing amenities, along with our clean, comfy rooms and welcoming hospitality. On your next visit to Anaheim, we look forward to seeing you!

We took a last minute trip to Disneyland, and were pleasantly surprised by Hotel Lulu. It's half mile from the main gate, the room was spacious and very clean. IHOP and Starbucks are next door, and there is an Anaheim Resort Transit stop right outside the front door!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Andrea, We're so happy to hear you enjoyed your time at Hotel Lulu, BW Premier Collection and that our convenient location near Disneyland was perfect for your needs. Please come back and see us again soon!

The lobby cleanliness & staff were great. Room was big, bathroom is also big, could use some help. Showerhead sucked and water pressure was not that great. Then we almost got charged for coffee we did not get.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for taking a moment to share your thoughts on your recent stay with us. While we are sorry to hear about any concerns you may have had with our bathroom, as well as any misunderstanding that may have occurred with your billing, we are happy that our spotless and spacious accommodations impressed you! Our team will be sure to review all of your feedback as we continue to improve, and we hope that you will allow us another opportunity to exceed your expectations down the line.

The update on this hotel was decent! Lobby area looks great, rooms are soso, but remember the buildings are old and they can only do so much in refurbishment! Pool area was nice abd we didn't make use of the bar area but they offer adult beverages and kids slushees. Cafe area was helpful for when we needed milk/coffee and snacks but it is also right next to IHOP, Walgreens and Starbucks so super convenient! Walk to the parks was a little longer than we are used to but not bad (same distance as park overflow parking). My only complaint was that the showers took a little long to heat and I felt guilty wasting water. Appreciated that staff was always masked (even when they were walking to back areas when we were at the pool). Overall had a great stay and will be adding this hotel to our rotation for future park visits! A special thanks to Claudia for being so kind and making our extension and checkout super easy!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Maria, Wow! Thank you so much for your review of your visit to Hotel Lulu, BW Premier Collection, and we're thrilled to hear that you enjoyed our prime location, as well as our tasty food. We'll be sure to pass your comments along to Claudia, as she'll be honored to hear the nice things you said about her. Please come back and visit us again soon!

Morning check-in wasn't as friendly she wasnt rude but was very to the point just did her job but everyone else was super friendly housekeeping was polite and very helpful shower needed slight repair overall was a great experience.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for taking the time to share your comments with us. We are glad to know that you had a great experience overall and appreciated our friendly housekeeping team. That being said, we will review your concerns with our front desk tea. All the best to you, and we hope to have the opportunity to serve you again in the future.

Refrigerator is not a real one. It's a cooler. You have to turn it back on every couple hours. No freezer. A/C doesn't go lower than 68 and never auto turns off. Dirty. Also parking is 25 plus tax. $29.50. Lobby looks nice. Rooms are trash.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for sharing feedback about your recent experience at our hotel. We're glad to know you found our lobby well-appointed, however, we're sorry you were disappointed with our accommodations. While not a typical occurrence for our guests, your comments are important to us as we continually work to improve our facility and the comfort of our patrons. Given another opportunity, we would like to provide you with the stay you expected.

I was excited to see this new property. The Hotel Lulu was previously the Red Lion Inn. It's super cute when you walk in. The staff were sparse but friendly. Check in went fine. Room was cute and clean. You can tell it's renovated but overall looks good. Day 1 I met up with friends and left the hotel returned, showered, bedtime. Day 2 I woke up bought a delicious latte at the lobby coffee bar, asked if there were breakfast options (a restaurant) and was told no, they just sell pastries, so I headed out for the day. Returned and the room wasn't made. I know in the first year of Covid housekeeping services were suspended but saw carts in the hallways and believed it had resumed. I called the front desk to ask. They informed me only if you request housekeeping. I asked the process and they said you have to tell them at the front desk on your way out. I asked how I'm supposed to know that and apparently they forgot to tell me at check in. Ok. Bummer. Exhausted from the day, I went to sleep. Showered in the morning and had barely warm water. Looked forward to purchasing another latte at the coffee bar too. Went to the lobby, told the staff about the hot water and was told nobody else had mentioned it (in a way that was more like…you're the only one saying something so there's no problem) and the coffee bar was closed. They offered free black coffee instead. I'm vegan so with no other milk options offered than cream, I passed. Bummer day two. Day 3 came and went without incident. The pool and fire pits looked nice from my window but I didn't use the amenity. As I said, I was excited to see the new place. It seemed great on arrival and then it was average at best and small disappointments after another (no hot water, closed coffee bar, and blasé response from staff when communicating issues…) I'm not a very demanding guest but get irritated when the few simple expectations I have aren't met. Overall, I'd stay again if needed but this won't be a go to or anywhere near the top of my list when booking again.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for taking the time to share your experience with us. It's nice to know our updated property made a great first impression. However, we sincerely apologize for aspects of your visit that didn't meet your expectations. As you mentioned, housekeeping service is available upon request, and additional information about this can be found online. Your feedback will aid us as we continue making improvements. Having said that, it's nice to know you otherwise enjoyed our clean, charming accommodations and fantastic lattes. We appreciate you reaching out and wish you safe and pleasant journeys.

We weren't really welcomed into the hotel upon arrival. The man who checked us in had attitude and wasn't friendly at all. The overall hotel was nice and was reasonably priced. But the staff was extremely unfriendly.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
It was our pleasure to host you as our valued guest. We aim to warmly welcome each of our guests to our hotel, so we're distressed if you didn't receive the level of service you deserved. Rest assured, we'll work diligently to improve in this area as we strive to create a comfortable home-away-from-home environment for our visitors. Thank you for sharing your compliment on our property and our desirable room rates. Next time you travel to Anaheim, we hope you will consider staying with us again.

The staff at this hotel was amazing! Super friendly, kind, patient, and understanding. It really did feel like they cared about me personally and worked hard to make my stay comfortable. I also loved the in-room coffee and kettle!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Ryan, Our amazing staff works hard to ensure all our guests feel welcome and will be proud you appreciated their exceptional service. It's also great to know that you appreciated the in-room amenities. If you're in the area again, we welcome you back to our hotel.

We switched hotels due to our flight home being canceled and we collectively agreed that we wished we would have stayed here versus other hotels in this area! The hotel is so cute and updated, fresh and clean! Staff is friendly & helpful as well!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's our hope you get to stay with us at Hotel Lulu, BW Premier Collection the next time you are in the area.

This hotel is within walking distance of Disneyland. Staff and rooms are great. It is a little pricey but worth it. I am hoping to stay here again if prices stay reasonable. Rooms are very comfortable.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Michelle, Thank you for making Hotel Lulu, BW Premier Collection, a part of your trip. We're glad our location was ideal for your plans and that our friendly staff made you feel welcome. If your travels bring you back to the area, we'd be happy to host you again.

Sam went above and beyond for our accommodations I can not thank her enough. She was kind and welcoming helped us with an early check in, I didn't even mention it was our daughter's birthday and a special trip she just treated it as such!! what a great start to our trip!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Aprille, Thank you for taking a moment to share your kind words! We'll be sure to recognize Sam for continually providing exceptional hospitality. We hope your daughter had a memorable birthday celebration. It would be our pleasure to serve you again at Hotel Lulu, BW Premier Collection.

Great location by Disneyland wonderful staff from check in to Maid service. Very clean and comfortable. Rooms were very nice and beds were very comfortable. Everyone was friendly and ready to help. I would gladly stay here again.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for choosing our hotel for your recent trip to Anaheim. A great location close to a wonderful theme park, amazing service, and clean and comfortable accommodations all await our guests when they visit with us. It's the best compliment knowing you'll spend time with us again at Hotel Lulu, BW Premier Collection. We hope you come back soon!

About a ten minute walk to Disneyland and nice staff, but an old hotel. Beds were clean and comfortable. however, rooms are very dated and did not seem very clean. One of the elevators was not working.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
It was our pleasure to host your vacation. Our property is just a short walk away from Disneyland, making us the perfect choice for those visiting the theme park. However, we apologize that one of our elevators was down for maintenance, as well as the other concerns you've mentioned. Despite this, we appreciate you highlighting our comfortable and clean beds, and we trust you had a restful night's sleep after a busy day on your feet. We hope you will consider staying with us again next time you are in Anaheim.

This was a cute place with excellent service! It was well worth the price I paid and I would definitely stay again! Only issue was the water pressure and heat for water seemed minimal! There is Lots of parking too!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Laura, From our excellent service to our plentiful parking, we're thrilled that you had such a wonderful time at Hotel Lulu, BW Premier Collection! Rest assured, we are looking into the water pressure issue you encountered, and we look forward to offering up another fantastic value on your next trip to the area; until then!

Every aspect of our stay exceeded our expectations! Great staff especially Miss Adora, she went above and beyond providing thee absolute BEST customer service at Hotel Lulu. We will definitely recommend this hotel to our family and friends and most definitely will be coming back!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Aleesha, It's delightful to read that our outstanding staff could play a pivotal role in taking your stay beyond your expectations. We greatly appreciate your recommendation and we can't wait to see you again at Hotel Lulu, BW Premier Collection the next time your travels point you back in our direction.

Beautiful property. Comfy rooms. However, I do want to commend your staff for such a warm & welcoming experience. I was very impressed with your front desk agent, Adora! She was very knowledgeable of her work & very welcoming. We need more people like her in this industry!! My family & I will definitely be back!!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Vanna, Our amazing staff works hard to ensure all our guests feel welcome and will be glad you appreciated their exceptional service. It's also great to know that our comfortable rooms added to your experience. If you're in the area again, please come back to see us at Hotel Lulu, BW Premier Collection!

I really enjoyed my stay at Hotel Lulu. The front desk agent Adora was professional, courteous and helpful. We aren't from the area and she gave us great recommendations and food spots of what is in the area. Keep up the great work, Adora!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Veanz, We're delighted you enjoyed your stay at Hotel Lulu, BW Premier Collection and that you felt welcome while you were here. The next time you're in town, please come see us again.

Claudia at the front desk was amazing at checking us in and cutting the very expensive parking rate in half since we were there for four nights. However, our trip was cut short and as we were checking out after only three nights I brought to the attention of the staff that someone had left dirty underwear in our room that we touched when we packed thinking they were ours only to noticed they were not. Totally disgusting. The plumbing is awful. Hard to find hot water and you better close the toilet lid when you flush or it's coming back on you. I told all of this to the front desk and they offered to comp me 2 nights, or so I thought. Turns out it was two nights of parking and then charge me full price for the third night so it should've been $75 in parking, ended up being $53. Totally unacceptable for what we experienced in that room. And bring your own coffee, because the room instant coffee is atrocious. I've never left a bad review and almost didn't leave one here, but I would want to know these things if coming to this hotel.

Hi I am Miguel Angel Solorio And I'd like to tell everyone that Hotel Lulu Is a One if a Kind Hotel Starting with the front desk staff Claudia & Lorena to name a few because they all share the same quality in making sure my stay and every one else's is a 5* visit & I Guarantee it. No other Hotel gives you the quality and attention to details like Hotel Lulu & the entire staff. I am self employed and do visit different Hotels frequently, as A Roofer we move from city to city often and most times I do drive the extra mile to make sure I stay at a quality Hotel like Hotel Lulu. * Oh before I forget upon checking in you will receive a complementary Drink pass at Lulu Bar ~ Amazing ! Best Regards Miguel's Roofing & Waterproofing (714) 231-0445

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Miguel, Our amazing staff works hard to ensure all our guests feel welcome and will be proud you appreciated their exceptional service. Thank you for your kind words. It will be a pleasure hosting you again at Hotel Lulu, BW Premier Collection!

Great clean hotel and super quiet! Close to Disney Land, restaurants, etc. Our room was super clean, the lobby was great and the staff were super friendly. The only complaint was parking wasn't included but it was still cheaper than surrounding options. Great value all around and underrated in my opinion.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you so much for choosing Hotel Lulu, BW Premier Collection during your visit to Anaheim. Whether you are looking for cozy accommodations to relax in or a fantastic location, you can bet that we will deliver this and more. We hope you had a blast at Disneyland and exploring other local attractions. Come back and visit us again anytime you need another wonderful getaway.

Noisy, you could hear everything in the hall. Elevator dinged all hours of the day. Front door down upon check-in and parking is $25 a day?? and the exit parking gate was broken the entire stay and we were lectured on proper exit/entry with pass, when we replied gate was up the front desk replied that she forgot it was down and they called for service after just lecturing us about it. Key cards for the room kept deactivating so we had to keep going to the front desk to rekey them, started with 2 keys ended up with 3 and only 1 of the 3 keys worked the entire stay. On the 3rd day we wanted the room cleaned and when we returned at 830 pm,the room hadn't been serviced so we called for towels. No shampoo, conditioner or lotion in the bathroom, thought the hotel didn't offer any which I thought was a first but then when our room on the 3rd day was not serviced, we complained to management and they said they would have the room serviced that day and put extra shower amenities, which weren't needed on the last night. Parking lot flooded when it rained, making it difficult to get to your car and then into your car. Shower had hair that wasn't ours and bobby pins on the bathroom counter that weren't ours. Wall thermostat was broken, and we had to use the controls on the wall unit

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Theresa, We appreciate you taking the time to leave us your feedback. It is our mission to ensure that guests are having the best experience possible and to hear that we may have fallen short is disheartening. Please know that if your accommodations are not up to your expectations, our front desk is always available to help find a solution. Nevertheless, we will discuss your comments to ensure that we are delivering the quality service and stay that we are known for.

*also left a review on yelp* Hotel Lulu was a great hotel to stay in for our Disney Vacation, although it's not across the street from the Main gates of Disney, it's still a decent walk (approximately 7-10 min) from The hotel to the gate! The staff was super friendly and even allowed us to check in early after arriving from Vegas earlier than expected. Hotel Lulu isn't a 5 star resort by any means but that doesn't stop them from treating you like a 5 star guest! The room was pretty big! The beds were quite comfy (to each their own) the tv was perfect size for the room. One of my issues was the heater, all though it's slightly outdated, it's still works great.. however it was a bit tough trying to find a way to keep it at a certain temp. After about 10 minutes I was able to get it to come on and off as needed. The room clean, neat, and was equipped with a fridge and microwave. Very nice. Bathroom was nothing fancy but was very clean and set up nicely. My other issue (not really an issue per say) was we were placed near the elevator and we could hear the elevators loud DING each time it was on our floor… however during the night we didn't hear it. Before arriving, we were a bit skeptical because of previous reviews, after our visit. I would honestly give this place a solid 8/10 and would recommend this place to anyone who wants to enjoy Disney, decent priced hotel, and within walking distance of the park! Thank you Hotel Lulu for allowing us to stay (December 13-15)

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We enjoyed hosting you at Hotel Lulu, BW Premier Collection. Thank you for taking the time to highlight our enviable location, just a short walk from Disneyland! While we apologize if you could hear any noise from the elevator, we're so glad it wasn't an issue at night and that you slept soundly in our comfortable beds. Should you travel back to Anaheim in the future, you can depend on us for clean accommodations and friendly service!

Great profesional and courteous service from staff Specially from Claudia at the front desk calling by my name ant it's not too popular and always Conrad with great personality they made us feel home and welcomed Rooms are awesome and very clean The hotel it's in a great location with walking distance to Disney Restaurants and shops

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for letting us know about your stay at Hotel Lulu, BW Premier Collection. It is fantastic to hear that you liked our clean, comfortable rooms and friendly, helpful staff. Please come back and see us again in the future.

Finally using our Disney tix from March 2020! One of my kids needs a lot of breaks during the day. This hotel was well-located for walks back and forth and a great value! Room was spacious, clean and modern.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We were happy to provide you with clean, convenient accommodations, and we're glad our location worked well for your trip. The next time you're in town, please come see us again soon at Hotel Lulu, BW Premier Collection!

Out of the many many years that I have been going to the Disneyland area and staying in hotels hotel Lulu is by far the worst I've stayed at. About a week before my check in date, I called the hotel to confirm my reservation and as well as ask about early check-in. The gentleman who answered the phone was very nice and advise me to call the hotel the morning I left my home to check the status of early check-in. On the morning on my check in date, I called at 1:30am an inquiry about early check-in. The employee who answered the phone and advised it wouldn't be a problem after said I would be there from 10am to noon. I drove 9 hours to the hotel and once I got to the hotel I was advised buy the employee that no rooms were available for early check in but if I would wait approximately an hour and a half to two hours it would be ready. she would put a rush into it. 12pm came I called and I said nothing was ready and it wouldn't be ready to a minimum of two more hours and which I said OK. 2pm came and nothing. It wasn't until about 3 PM that I was called and advise if the room is ready. If I would've known that it would've taken this long I would've not left so early to the hotel. You may ask why I waited at the hotel for so long when I would have left and came back but I was told I could park in the gated parking lot but since I wasn't check in, I wouldn't be able to leave the parking lot. So we waited for almost 5 hours. Once we got to the room everything appeared to be OK but once we look around the room we realize that the room was not clean. There was a hair scrunchy on the ground by the bed and There was rolled up piece of toilet paper covering the peep hole on the door. The Kleenex box in the bathroom was practically empty so that must've been used by multiple people prior to my arrival.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for sharing your experience with us. We appreciated the opportunity to host your trip, and we apologize that your stay didn't meet your expectations. While our official check-in time is 4 pm, we try to honor early check-in requests when we can. It's unfortunate that your room wasn't available until 3 pm, and we're very sorry for the conflicting communication you received. Your comments will be shared with our front desk team, so this won't happen again. Our housekeeping staff strives to keep our rooms clean and tidy, and they will refocus their efforts on the areas you noted. We greatly appreciate your valuable feedback, and we hope to have another chance to impress you in the future.

First off, being greeted by Sam at the front desk and her friendly and helpfulness started are stay on a great path. Sam was great with helping get us register in and answered any questions we had with a smile. She was wonderful. The entire staff were always friendly and helpful as well whenever there was a question during our stay. Rooms were comfortable and quiet even on the street side. Easy walking distance to the Disneyland park, restaurants and shops. Rooms were clean and very up to date. Parking was easy, safe and a blessing to have

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
It brightens our day to know that your stay was nothing short of exceptional! Providing clean and safe accommodations, as well as phenomenal hospitality, is always our goal; we're delighted to hear your kind words. Our team trusts you had a fantastic trip to Disneyland, and it would be our pleasure to serve you again at Hotel Lulu, BW Premier Collection.

We recently stayed at Hotel Lulu to experience a day at Disneyland and get our son's second vaccine. The hotel was better than my expectations. I loved the decor, the location was great and the staff we really nice and approachable! Disneyland was walkable and an excellent location to access the park. CVS & Walgreens are both super close to pick up basic drinks, food and snacks. We really enjoyed Blaze Pizza which was a 1 min walk away. Overall we would love to stay at Hotel Lulu again and I highly recommend it!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for the five-star review and for choosing Hotel Lulu, BW Premier Collection. We are delighted you enjoyed our central location, friendly staff, and welcoming decor. Please come back and stay with us again the next time you are in the area.

Reasonable priced hotel three blocks from Disneyland entrance. Poor hot water. AC did not work very well at all. Comfortable room and bed. Large TV with lots of channels. Had a pool, but did not use. Had a workout room. Did not see a hot tub. WiFi was sufficient, but not real fast. Hotel was quiet, even with lots of kids staying there. Small bar area, with bar snacks for purchase. No actual restaurant on site, but plenty in walking distance. There is a Walgreens and CVS in ½ block. Definitely in need of an upgrade, but will stay here again. $25 per day is a little pricey.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Owen, Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors, so while we're glad to know you appreciated our quiet accommodations and convenient location, we apologize that other aspects of your experience didn't meet your expectations. As a result, we will pass along your constructive feedback to our maintenance team. It would be an honor to welcome you back to our hotel the next time you're in Anaheim.

Short walk to Disneyland, about 10 minutes. The staff are so nice and very pleasant. Nice fire pits by pool for relaxing, fun games send a little bar area as well. You might need to ask for more towels, but they are very kind and will get you what you need. There aren't many drawers in the room but there is plenty of desk space and shelves too.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thanks for the kind words about your recent visit to Hotel Lulu, BW Premier Collection! We hope you had a fabulous vacation here in sunny Anaheim. It's wonderful to know that you found our location ideal for your visit to Disneyland and that our friendly staff took good care of you throughout your stay. If you find yourself back in the area, it would be our pleasure to host you again!

I wanted to be close to Disneyland for my very first visit with my sister. Hotel Lulu absolutely was the best choice! It's only 8 mins away from the main entrance walking, right next to an ihop (for a quick dine-in breakfast), not far from other food places in walking distance, and a bus stop is right next to it as well. It was a short walk away from a Walgreens as well for last minute items I forgot to pack and to get snacks for the day at Disney. It's a simple building with modern and subtle disney decor (we went during Thanksgiving week so there was holiday decor was well). The staff was so helpful at the front desk and made us feel welcome. The room was very nice, and the bed definitely was the comfiest after a long day at the parks. I will definitely book here again for my next Disneyland visit!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
What a pleasure for us to receive your outstanding review of your recent visit to Hotel Lulu, BW Premier Collection. We're so glad our accommodations exceeded your expectations. Great location, a comfortable rest, and amazing and helpful staff are all aspects our guests can expect to find when they stay with us. It's a wonderful compliment to know you'll spend time with us again when you return to Anaheim. Come back soon.

We had a great experience at hotel Lulu . The hotel is close to Disney. It was only about a 10 minute walk from Disneyland which was not bad at all. On our departure date we got coffee's and hot chocolates to go and the staff said it was on them. it was a nice surprise!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for choosing Hotel Lulu, BW Premier Collection, to host your stay. It is wonderful to hear that you enjoyed our friendly guest service and found our location convenient for enjoying the local attractions. We look forward to welcoming you back in the future.

Me and my son went to Disneyland for Thanksgiving and this hotel was great. It was clean, the staff was extremely friendly and it was an easy walk to the parks! I would absolutely stay here again. There was an IHOP right nextdoor so we had pancakes one morning. There is a Walgreens, CVS and 7-11 right there on the corners as well. Great place to stop and get some more affordable snacks for the day before heading into the park!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Alli, Thank you for sharing how much you enjoyed your stay at Hotel Lulu, BW Premier Collection. We are delighted to hear that you found our location convenient for enjoying the local area and that you had pleasant interactions with our friendly, helpful staff. Please come back and see us again when you are next in Anaheim.

We have come to have certain expectations for a property labeled as Premier and this place did not live up. We were very disappointed with our stay. We changed our original reservation from the Park Place Inn to this one and are sad that we did. The firework view room was especially paid for was blocked by the building next door of the same height. The carpet and one chair had big stains on them. The walls were so thin that we could hear people urinating; not just flushing or using the shower, which is expected with pipes in the walls. The bathroom was gross, chipped tub, etc. The toilet seat didn't fit the toilet. Toilet paper behind the toilet so had to twist unnaturally to reach. No drawers in the room so clothes were on these weird square shelves. I realize it may be seen as stylish but very impractical. The website said this location had a shower/tub seat for accessible needs and when we asked for one, they said they didn't have one, so my wife had to go without.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Bill, We are saddened to hear that we were unable to meet your expectations. It is our mission to provide the best experience possible, and we apologize if that was not the case for you. Rest assured that we will investigate your comments to ensure that our accommodations are clean and in top-notch condition. While certain rooms may be unavailable if they are already occupied, do not hesitate to reach out to the front desk so that we can try to find a solution for you. Thank you for bringing this to our attention.

Went to Hotel Lulu at 1850 Harbor Blvd, Nov. 16th - 20th, 2021 was within easy walking distance of Disneyland, downtown Disney, and California Adventure. Very clean and comfortable. The Staff was very professional, courtesy, and went up and beyond to make our stay very enjoyable. They couldn't have more accommodating. The price was very reasonable as well for this area. We will definitely recommend to all, and will be returning on our next trip to Southern California. Thank you Hotel Lulu and Staff.

This was one of the best experience we have had at a hotel. The staff was very friendly and helpful. Beds comfy! Great location. Only 2 blocks from Disneyland. Many restaurants within walking distance. Kids loved the pool. Will definitely stay here again!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Cyndi, We're so happy to hear that you had a great time at Hotel Lulu, BW Premier Collection and that you appreciated our prime location and hospitable staff. The next time you're in the Disneyland area, we hope you'll visit us again.

I cant stop raving about how great this hotel was. It was close to the parks and the walk there was very safe. I loved the 24 hr front desk and the rooms were very clean. I loved that the rooms came with a fridge, microwave, and cable television. I originally planned on spending just sleep time in the hotel but wineed up being in there more time than not.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Wow! What a fantastic review you've given us! Here at Hotel Lulu, BW Premier Collection, we pride ourselves on delivering outstanding accommodations and unparalleled service, and it brightens our day to hear when we get it right. Anytime you're in Anaheim and seeking cleanliness, convenience, and all the comforts of home, please be our guest!

We absolutely loved the location and the vibe of this hotel. We are not luxury travelers but rather prefer functional convenience and this hotel worked wonders for our needs. We stayed for a week and hit the ocean, Disneyland (literall 7 mins walk away), Universal, and many sites around LA and Anaheim. We didn't spend much time at the hotel with all the activities but we did visit the pool and it was set up very nicely with loungers and fire pits. There were a few little things that could have been better - hooks to hang up towels, better ceiling soundproofing - but overall we were happy with the experience. The staff were both helpful and genuinely friendly; you were greeted everytime you entered and exited via the lobby. If we were to come back to this area, I would book and stay here again.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for staying at Hotel Lulu, BW Premier Collection. Our property's convenient location offers easy access to Disneyland and other popular attractions in our area. We appreciate you sharing your thoughtful suggestion on towel hooks, and we assure you this will be taken into consideration in the future. Our team aims to warmly welcome each guest upon arrival, and we're so glad to read we're doing a great job! We look forward to seeing you again next time you are in town!

This was a purchase through Travelzoo. Amazing value for a hotel 1/2 mile from Disney. Ignore the previous reviews for the past few months (I read them, ignore the negative people). Nice hotel, especially if you plan on being at Disneyland. Short walk, breakfast right next door. I would definitely stay here again

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Rob, Thank you for taking the time to share how much you enjoyed your stay at Hotel Lulu, BW Premier Collection. It is fantastic to hear that you found our location convenient for enjoying the local area and we trust your room was to your liking. We look forward to welcoming you back in the future.

We recently stayed at Hotel Lulu and it was such an amazing experience. Perfect Hotel to stay there if you are going to Disneyland, you could go walking to Disney and on the way over there or the way back there is a lot of places to get food. The Hotel has very nice friendly employees and we wanted to show kuddos to Icha ! She was a very friendly and amazing employee! We thank her for making our stay amazing! The room was very clean we slept comfortable. We would totally stay again and of course recommended this Hotel ! We loved our stay. 10/10 .

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you so much for choosing Hotel Lulu, BW Premier Collection! Our location near Disneyland allows for guests to make plenty of magical memories during their visit and we hope you had a blast checking out all the attractions. We are thrilled to hear that you were able to enjoy our comfy accommodations and fantastic staff. They will be honored to be recognized for their hard work, especially Icha, We are lucky to have her. Come back and visit us again soon.

I was a little nervous leading up to the stay due to other reviews but was pleasantly surprised at how clean the room was. I booked a premiere room with park views which was great for fireworks. The room was small but clean. The staff were super nice and pleasant. It is not a fancy hotel but comfortable and clean. The walk to Disney was about 10 minutes. Overall a good stay, would come again!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Erin, Thank you very much for taking the time to share your comments with us! We're delighted to know that you appreciated our clean and pleasant accommodations, as well as our proximity to Disney. We wish you well in your travels, and we hope to see you again soon!

Conveniently located to walk or to shuttle to the Disneyland Resort. Plenty of food options in the surrounding area in walking distance. Very clean, friendly staff, coffee in room or lobby area. Great price for all amenities.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Wow! We are thrilled to hear that you had a fantastic experience at Hotel Lulu, BW Premier Collection. Whether you are looking for a wonderful location to explore or amazing amenities to enjoy, you can bet that Hotel Lulu, BW Premier Collection will deliver this and more. Come back and visit us again soon.

The hotel was nice and comfortable, only had a problem with the room circulation, the ac worked fine but it would feel stuffy and hot at times and you can't open the window. Also the door was tricky to open to the room. We have a toddler so the room was great for what we needed. The walk to disneyland was not bad, about 10 to 15 minutes.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
It was our pleasure to host you and your family at Hotel Lulu, BW Premier Collection. Our desirable location is just a short walk away from Disneyland, making us the perfect choice for visiting families! We apologize if you experienced occasional stuffiness in your room, and we hope you were able to get a pleasant night's sleep. Next time you plan a vacation in Anaheim, we hope to be your first choice for accommodations! Safe travels!

This was my first time at Hotel Lulu ; I'm a single mother of two and came by from San Diego to visit Disneyland and Disney California Adventure. We were celebrating my daughters birthday. Every staff member we encountered was extremely helpful and accommodating especially Lorena Ichel. We are walking distance from Disneyland along with various other restaurants. The pool is definitely a plus and my kids really enjoyed the stay not to mention the price ! I will most definitely recommend Hotel Lulu to my friends and family. Thank you so much for your kindness and attentions !

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Elizabeth, Thank you for choosing Hotel Lulu, BW Premier Collection to host your stay. It is fantastic to hear that you found our location convenient for exploring the local area and were able to enjoy some time at the pool. Our friendly staff looks forward to welcoming you back in the future.

I booked a non refundable room for 1 night and was a little discouraged after reading all the bad reviews. I was pleasantly surprised with my stay. All the staff were very friendly and helpful. The room was clean. The location was good, only a short walk to Disneyland. It was nicer than I expected and would definitely stay there again.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for your glowing review of your stay at Hotel Lulu, BW Premier Collection. It is fantastic to hear that you found our staff to be friendly and appreciated our clean accommodations. We look forward to welcoming you back when you are next in Anaheim.

Hotel Lulu is the remodeled Red Lion Inn. It's a little over a mile from the Disney parks, and super close to many dining/shopping areas. The hotel was booked by my travel agent as part of a Disney package, and I stayed there for a week. Everything was great there. The only 2 items I would have liked would have been a small refrigerator in the room, and for the internet service to not be so spotty. Other than that, the stay was great and I would recommend the hotel.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We are thrilled to earn your recommendation. With so much to do in the area, we hope you had a blast checking out all the attractions. You can bet that we will discuss your room suggestion and ensure that our internet connection is working properly. Nevertheless, we look forward to welcoming you back to Hotel Lulu, BW Premier Collection.

Ichel was very helpful with our check in and stay experience. She made everything easy and smooth and made us feel at home. We will definitely be coming back. Hotel lulu is a great hotel and in a great area for the park. 5 stars

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Kyle, At Hotel Lulu, BW Premier Collection, our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that our wonderful staff was able to assist with all your needs and that our location was ideal for your visit. The next time you're in town, we'd be happy to host you again.

These place is a great place to stay clean and perfect location The staff are awesome especially the bartender Conrad and also Dante great staff. Great free cocktail at check in well needed. Rooms are great

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We can't thank you enough for choosing to stay at Hyatt Place Melbourne/Palm Bay, as well as for your wonderful review. We know that by the time our guests check-in, they have had a long day and need a little pampering, so we are glad to hear the cocktail was appreciated. It was our honor to host you, and we look forward to having you visit us again.

Paid for my reservation in full with hotels.com. Gave a charge at check in for incidentals. They charged my card for my entire stay despite it already being paid in full via hotels.com. Extremely upset about this. Also no security latch on door there is a lock but most hotels have that secondary latch. No coffee maker. There is a hot kettle with instant coffee. Overall not happy because of the billing issue.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear AshLee, Thank you for taking the time to let us know about your stay. Please know when booking through a third party, we encourage you to reach out to them regarding any billing discrepancy. We wish you safe future travels.

Within walking distance so that's a plus but this is NOT a "Premier" facility. Small room, adequate furnishing but just average. Staff super nice so nothing bad to say about them but I would not recommend this hotel.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Guest feedback is always appreciated, so thank you for taking the time to share your thoughts. Though you enjoyed the convenience our location offers, we are sorry that other aspects were not in line with your expectations. Please note, we do offer a wide variety of room layouts and sizes and we would have gladly accommodated you in a better fitting one. Our hope is that you will keep our top-level service in mind in the future, and consider giving us another try to impress you.

There was no soap, or shampoo in the bathroom, no ice bucket and out of coffee, the toilet seat swiveled, and mold around the bathtub. In addition $25 parking fee and no complimentary breakfast. A 10 % voucher was offered for breakfast at a nearby restaurant but that barely covers the tip.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Margaret, We're saddened to learn you did not enjoy your stay. Please accept our apologies for any disappointment with the included amenities. Our rates and inclusions are noted on our website. In addition, we apologize for any concerns about cleanliness. We'll pass your comments along to our housekeeping staff, and we hope you'll allow us another chance to impress you.

The hotel was amazing. We absolutely loved the cleanliness of the room and how friendly everyone was. The bar experience made it more enjoyable since it gave us a little adult break from the kids. Everything was so nice and met our expectations

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Anytime that we are able to deliver a fantastic experience for our guests is a time that we cherish. Thank you so much for highlighting our clean accommodations and fun-filled bar area. We can't wait to welcome you back to Hotel Lulu, BW Premier Collection.

It was just one thing after another all weekend... Wrong room at check in and they wouldn't be able to switch us until the next day but at that point we decided not to do it. The fridge didn't work so we wasted a lot of food we had for the fridge, they were supposed to send someone to fix it but they never came so again...we decided to just leave it. Couldn't get out of the parking lot because my pass didn't work, had to call a generic 800 # and wait forever to be let out. Rooms are kind of funky with their weird leather tile walls and our bed seemed as though it was on a major slope.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Corgina, We're saddened to hear about your experience. Please accept our apologies for any confusion with your reservation, as well as for any issues with many of the amenities. Feedback like yours helps us improve, and we'll be certain to look into your comments further. Should you be in the area again, please consider coming back to see us.

The staff was very friendly and helpful, they even gave our young grandsons holiday cookies to decorate. But we didn't have the room we booked months ago, even though I confirmed it before we arrived and again upon check in. We paid extra for a Disneyland Firework view. The first two nights there were no fireworks but the third night there were but our view was blocked by a building and trees. I called the desk and they acknowledged we didn't have the view room we booked. They did adjust our bill. Also, there was no breakfast of any kind offered, not even complimentary coffee in the lobby or room. Usually Best Western hotels offer at least a simple breakfast. One morning they did offer free coffee in the lobby but we had to pay for it the other three mornings.. Internet is very poor so we couldn't connect with our Disney app for the virtual que. Pool was clean but cold. Our room was booked for four, yet only two sets of towels. So despite the helpful staff the stay was disappointing and we wouldn't stay here again.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Fred, Thank you for your constructive feedback; we always welcome hearing from our guests as it is our primary tool for improvement. We are happy to hear that our hardworking and friendly staff were able to assist you and even supplied your grandson with some holiday cookies to decorate. We hope he had the best time! That being said, we are saddened to hear that we did not meet all of your expectations or our own. Our goal is for every guest to have an exceptional experience, and we apologize if you feel we fell short of that. We have taken notes of your comments and will use them to ensure we are providing the most quality stay possible for our guests. Thank you again for reaching out, and we wish you all the best in your future travels.

Beds and pillows VERY comfy! Walking distance for 2 grown fast walking women was 15 minutes to DL. Staff was very friendly and happy. Our favorite was the lobby smelled like pumpkin spice the entire visit!! Decor was cute. It was very quiet which was nice. If I had a complaint - the pool was underwhelming and basic, maybe even older looking. There is a pool bar but it was closed so that was a bummer. We would definitely stay here again.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for choosing Hotel Lulu, BW Premier Collection to host your stay. It is fantastic to hear that you found our staff to be friendly and helpful and that you enjoyed our comfy, quiet accommodations. Please come back and see us again soon!

This hotel seems nice on the outide and in the lobby. It is clear that only one side of the hotel is remodeled. The other side across the court yard, is not. The drapes have not been changed in I don't know how long- they were stained and grungy. The parking lot is dark, and the staff is disinterested in making the people feel like their service matters. I called after trying to get the WIFI to work which no one informed us of the pass word or anything until we phoned and then when I called back to say it didn't work, I was told it was working for other's so they didn't know. Also asked to request extra towels and was asked how many they had already brought up. One of the hotel room keys worked intermittently, and the surprise $200 deposit of which they charge $25 to park each day is no fun if you show up unaware. The fridge was broken inside and they just threw a custom laminate cover on it to make it " look new" Also the rug had a weird mildew on it that made it feel wet.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for your valuable feedback, as it helps us to improve continually. Our goal is always to provide an exceptional experience for our guests, and we regret that your stay did not meet all of your expectations or our own. Our team is committed to positive change, so we will reflect upon your feedback and use it to ensure that an experience like yours does not happen again. On your next trip to the area, we hope you'll allow us to welcome you back for a much better experience.

$25 nightly parking fee not disclosed at time of the reservation (reservation made over the phone). Sprung that on us when we checked in. Rooms are not refreshed UNLESS YOU ASK - but when you ask, it still isn't done. AC unit did not work properly. Exhaust fan in bathroom did not work at all. Staff has funky attitudes. Left a handwritten complaint for the General Manager (Mr. Cox) - have yet to hear from him...tells me he and his team don't care about the customer's experience.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Cory, It was a pleasure having you stay with us during your recent visit, though we are sorry to learn we did not meet your expectations. We will be speaking with our team members to ensure courteous and professional service is provided at all times. Additionally, we have shared your comments with our housekeeping and maintenance staff to ensure they are properly addressed. Regarding our parking, we apologize for any miscommunication around our daily rates. While we do have this information listed on our website, we will be sure it is properly communicated over the phone in the future as well. Should you be in the area again, we would be grateful for another chance to change your perceptions of our hotel.

This hotel had good room rates so we stood 2 nights. And the location was great. Very close to Disneyland. We were able to walk there. The room was very clean. Looking forward to staying at this hotel again during our next Disney visit.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Affordable rates are one of the things our guests get excited about, so we're happy to hear that this was the case for you! It would be our pleasure to welcome you back to Hotel Lulu, BW Premier Collection, for another fantastic Disney visit, so don't be a stranger!

Hotel Lulu used to be the Red Lion and in some ways it still is. It's been remodeled but the hallway doors for the rooms are of 1974 vintage, just painted and that's it. We had two rooms and both doors were massively hard to open and close and make sure they were locked. One room was missing the art in the wall amd the other was missing the coffee pot. Neither is a major thing, but at the price point amd being part of the “Premiere Collection,” it's just a couple of oddities. The parking ticket didn't work so I had to use my credit card to get in and out of the lot. At this writing I still don't know if I've been charged twice for parking. Hopefully not. The rooms are very comfortable as are the beds. The rooms are also very quiet, even when facing the street. The hot water was hot and the shower stream was excellent. The Red Lion shows up, again, with the very small, very old tub. It would have been nicer to have a walk-in shower as part of the remodel. Overall Hotel Lulu is a nice place to stay and we'd stay again. The staff was very accommodating and helpful. While we did not take advantage of the lobby snack area, but it was well stocked and seemed well priced. Give it a go. We think Lulu will do you just fine.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Randall, Thank you for choosing Hotel Lulu, BW Premier Collection! We're so proud that our staff served you well, and it sounds like our quiet, cozy rooms made for a relaxing visit. Despite the concerns you've shared, we're thrilled you would stay with us again, and we will use your feedback to make sure your next stay is even better. Safe travels ahead, and please come back soon!

Hotel lobby was decorated cute and Disney, the rooms were a little run down. We had one trash can that needed taken out and new towels, I called the front desk 3 times for both and finally I was told to come to the front desk for towels and to leave our overflowing trash can out in the hallway! Our sink drain broke, the closet smelled musky. Apparently the outlets near the back window only work if the main light is switched on! The front desk female employee was rude when we asked for a late departure! When leaving there was an suv parked on the side of the hotel parking lot and the occupants told us not to park there because there was no cameras and their car had just got broken into, I believe some car parts were stolen to the point they couldn't drive it! On the websites this hotel looks like a resort, but I'd describe it as a step up from being a Motel 6! The only good thing it was cheap to book and pretty close to Disneyland!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We always value hearing from our guests. It's great to know that you appreciated our convenient location and competitive rates. However, we apologize for any concerns about cleanliness and service, and we thank you for your patience with our changes to housekeeping during this time. Please also accept our apologies for any perceived rudeness from our staff. We'll speak with the person concerned, and we'd be grateful for the chance to offer you a more enjoyable experience.

Check in was fine. Very energetic associates (young male brunette and middle aged female brunette) speedy checkin, and helpful. You could tell the room was old, needed to be redone. Old, musty smell when we walked in. Wall mounted A/C unit smelled when turned on. Shower old and had low pressure. Tossed and turned all night, couldn't stop sneezing. had an allergic reaction in the room. Morning associate (female) didn't care about my concerns and was too busy training someone new to help me with anything or to check me out amd give me a printed receipt.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
While we greatly appreciate your high rating, it is unfortunate that it sounds like your stay with us was not as you had hoped. Had we known that your room was not to our usual standards, our team would have been happy to accommodate you accordingly. We apologize for any odor you may have experienced and have spoken to our housekeeping team to ensure the issue is promptly rectified. In the future, please consider giving us another chance; we know we have what it takes to impress you.

I was a bit worried about staying here after reading some of the negative reviews, but I am very glad I did. The price was a good deal. Check-in was a breeze, the hotel staff was always friendly and helpful. It took me about 20 minutes to walk to Disneyland but I have to admit that I really took advantage of the fact that the ART bus stop was right out front. The bed was wonderful, very comfortable and the duvet was nice and warm, so many hotels just have those lightweight blankets. Some of the prior reviews had comments about the air conditioner being loud but I did not experience that at all. The wifi worked very well and I loved that the TV had so many channels. I do have a few observations, first like another reviewer indicated there was only 1 small trash can in the room, generally, hotel rooms have a small trash can in the bathroom and a larger one in the bedroom area, there was only 1 small can in the bathroom. Secondly, there was no place to hang up your towel in the bathroom, no bar or hook. Last thing the bathtub was a bit slippery, there was no mat or non-slip strips, which could be an issue. Those things did not take away from my stay, as I said they are merely observations. I would certainly stay here again when I visit Disneyland.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We take pride in offering convenient, welcoming accommodations at an affordable rate, so we're glad you appreciated our efforts. It's also great to know that you had a comfortable night's sleep. However, we apologize for any issues with the bathroom, and we'll keep your comments in mind. If you're in the area again, please come back to see us at Hotel Lulu, BW Premier Collection!

For the location to Disneyland , resturants and quick shopping like Walgreens , the price is amazing . Everything was within a 15 minute walk . Our room was not too bad , only one small trash can in the whole room which I thought was odd. The stairs are kind of sketchy too ... empty boxes of beer where in there and it was very closed off . We took the elevator Everytime even just being on the second floor. But there was a decent sized mini fridge , really strong blowing a/c unit, microwave, electric kettle and dish tv . The hallways were very cutely decorated with Disney beach decor , and parking was pretty easy . When we tried to leave our parking pass wouldn't scan and we had to call for help to get us out but it was really fast and easy to do .

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for taking the time to review our hotel. We are happy to hear how much you loved the location and the amenities in your room. However, we are concerned that you did not feel safe in the stairwells. Our guests' safety is our number one concern, so rest assured that this issue will be looked into immediately. Should your travels bring you back to the Anaheim area, we hope you Hotel LuLu for your stay again.

This hotel was absolutely amazing! Location was close to Disneyland and the shuttle was amazing. The appearance and amenities were unique. I loved the coffee shop in the morning, and bar during the evenings. Employees were kind and pleasant to engage with. Will return again. Thank you for the awesome stay!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Isabel, Our goal is to impress everyone who stays at Hotel Lulu, BW Premier Collection, so we're happy to hear we succeeded with you! It's great to know that our location was convenient for your visit and that you felt welcome while you were here. Thank you for sharing how much you appreciated our onsite dining and shuttle. The next time you're in town, we'd be proud to host you again.

For the price of other hotels in this area, my stay was average. Nothing was below average and nothing was spectacular. A few cons: there is no housekeeping whatsoever. It's fine as long as you know that ahead of time. There are two tiny, tiny trash cans and they fill up fast. And then if you need towels, know that you will need to go get more from downstairs. Also, the only working ice dispenser was on floor two so somewhat of a hassle. The pool area was fun and a nice break but LOTS of mosquitoes flying around the lounge chairs. Pros: great location. We walked to several restaurants and Disneyland a few times a day and the view was nice from our room. Extended Parking times were nice for checkout and the beds are also pretty comfortable. Would stay here again because you can't beat the price.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Shannon, It was a pleasure to host your trip to Anaheim. We're so glad you were impressed with our fantastic location, just steps away from Disneyland. Thank you for sharing your constructive feedback about pests around the pool area. This can be a challenge in our climate, but we will have our team address the issue. As you noted, our housekeeping service has been modified. However, our friendly front desk team is always available should you need fresh towels or additional room supplies. We trust you had a fun-filled vacation, and it was our pleasure to provide comfortable accommodations with a beautiful view. We look forward to seeing you again!

This hotel was a pretty average stay. The furniture in the room was definitely worn and older, but it was clean and comfortable. There was no breakfast, but there was a Starbucks nearby for our morning coffee. The front desk staff was friendly and helpful. I would stay again for the price.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear CT, Our friendly staff truly enjoyed hosting you and will be glad you appreciated their kind assistance. It's also great to know that our clean, comfortable rooms added to your experience and that you appreciated the onsite coffee shop. However, we apologize for any inconvenience with breakfast, and we'll keep your comments in mind. The next time you're in town, we welcome you back to our hotel.

The ac was loud and kept going on and off and the shower didn't really have hot water but other than those issues the room was clean and I liked how close and convenient it was to Disneyland it was only a 7 min walk and when you check in you get a complimentary drink and their bar so that was nice.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for the feedback and for your recent stay with us. We apologize for the issues you experienced with your AC and shower. Our staff is always on hand to help provide a solution for anything you find less than perfect during your stay. It's wonderful, however, that you enjoyed our clean accommodations and convenient location. Please come back and stay with us the next time you are in the area.

stay was amazing! hotel employees were nice and the rooms were very clean! would definitely stay here again, pool was very clean, bar was very nice and the hotel was a lot bigger than i thought it would have been

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Jorgie, Wow! What a fantastic review. Whether you are looking for super clean accommodations or amazing service, you can count on Hotel Lulu, BW Premier Collection to deliver. Thank you so much for highlighting our relaxing pool area and delicious bar selections. We can't wait to welcome you back again soon.

Did not get greeted. Did not received my complimentary water. The guy that checked me in was rude had a bad attitude and did not answer my questions. He looked upset and hurried up to check me in as if I was I his way. As a Diamond member I do not recommend this hotel and I will not be staying here ever again.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Firstly, thank you for being one of our valued Diamond members. It was an honor to host you during your visit to Anaheim, and we are distressed to read your insights. This is not representative of the experience we wish to deliver, and we assure you that we will be taking immediate steps to ensure we are providing the best hospitality possible. Should your travels bring you back, we would be honored to have the opportunity to change your perceptions.

Room was smelly like of food from past guest. Fridge in room leaked so carpet was wet around that area. Tv control did not change channel only good for volume. Drinks at bar used old mint on mojito made me sick to my stomach.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Carlos, The concerns you raise are very important to us, so please forgive us if your stay fell short of your expectations. Rest assured that your feedback has been duly noted and shared with the appropriate members of our team. This definitely isn't like us, so we hope you'll give us another chance to prove it next time you're in Anaheim.

I stayed here for one night when I added a day to my Disneyland Vacation Package. Exterior and lobby are neat and updated, lobby was nice and cool. Room was bit a small but I was by myself so I don't need a lot of space. TV would not work when I got in, they sent someone within 15 minutes to fix. Plenty of parking but $25/day, even for hotel guests ($15/night seems average for the area) but you can stay in the lot until 4pm day of check out so I was able to walk to the parks. I read somewhere that it was only a 7 minute walk but it's actually closer to 15, especially with the long waits at crosswalks because all the vehicle/pedestrian traffic. Next to an IHOP and a Walgreens. Around the corner from a Starbucks (only accepting cash at the time I was visiting), and a pizza place. I was able to kind of see the Disneyland Fireworks the night I stayed which was cool. The bed was as hard as a rock. I woke up with back pain. In the main tower, only one of the two elevators (with 8 floors) was working so it took forever to get one and several times the elevator was full so you'd have to wait for it to come back. Room has plenty of USB ports in the lights for your technology and a small refrigerator. Bathroom was spacious and updated. I'd stay again in the future, it was a great deal, though probably not my first choice due to the mattress and distance from the main gate.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our spacious bathrooms and inviting lobby added to your experience. However, we apologize for any issues with the bed, and we'll keep your comments in mind. It's unfortunate our parking rates and location were less ideal than you'd hoped. We're glad this was only a minor concern, and we hope to see you again soon.

I would not stay here again we are in covid and it was dirty the room and pool the service was ok they did take off the 25 dollar parking but this is only for convenience of where it's located. Thank you

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
While our convenient location was suitable for your travels, it appears we dropped the ball in other aspects of your stay. Rest assured that our team will discuss these comments to ensure that our accommodations are squeaky clean. We know that we can do better and would love another chance to prove this to you.

We stayed here for a week while visiting Disney. The hotel itself is nice and clean. Loved being able to see the Disney Fireworks every night. The only complaint I have is that they would not come in and clean our room even though we asked numerous times. I understand they don't make the bed but it would be nice to have the trash emptied and towels restocked. We had to ask for clean towels on 2 occasions and even had to get more toilet paper. They do not restock the rooms for some reason. Upon check in there was also no information provided about what amenities were available to us. Desk staff and maid service needs to be better. We were finally told to put our trash and dirty towels in the hall. Never experienced this at a Best Western before.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
While we're happy you found our accommodations immaculate, we apologize if other aspects of your stay could've been touched upon. Please know that, for the safety of our team and guests, we have limited our housekeeping service for the time being. We appreciate your patience as we work to bring it back once it's safe to do so. We look forward to utilizing your feedback in making your next stay with us even better. Take care until then.

I enjoyed the hotel it was clean and has a decent location for your Disneyland vacation. The reason for the lower rating is the customer service. I had two rooms each having an issue the first room was with the TV and it took 3 calls to the front desk before they would send someone up to help. It just required the actual tv remote not the direct tv remote. The other room had no stopper for the bath tub. I was told the general manager had said they aren't stocking them. Really I just spent hundreds of dollars on a room and you can't provide a stopper for the bathtub. Our other room had one…I also received a call in the middle of the day wanting to know if I was the one who requested my room to be cleaned. It wasn't me…I think maybe the staff at the desk might need a bit more training. I will probably give them another try in the future but definitely think there is room for improvement.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Kristine, While we are delighted to hear that you enjoyed our clean and comfortable accommodations, we are saddened to hear that there was a lapse in service on our end. We have notified our team members at the front desk and can assure you that the next time you stay with us at Hotel Lulu, BW Premier Collection, you will be given nothing less than a five-star stay.

A great 'new' hotel within walking distance of Disneyland. I've always trusted the Best Western brand and this one delivered. Hotel staff were so welcoming and helpful. No breakfast options were provided even though the hotel website noted that there would be something. We didn't use the pool but it looked great.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Sara, Thank you for staying at Hotel Lulu, BW Premier Collection. We are glad that you enjoyed our excellent location and friendly service. Due to current regulations, we are not offering breakfast services and apologize for the inconvenience. We'd love to have another opportunity to host you.

Nice clean hotel 10-15 easy walk to Disneyland. There is two drugstores right next door to the hotel, and a wide variety of restaurants close by as well. Elevators can be a little crowded during certain times of the day, so beware

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Jere, It sounds like our location was perfect for your fun plans in Anaheim, and we couldn't be happier! Hopefully, our clean and cozy rooms made for the ideal place to rest after your adventures as well. Thanks so much for choosing us for your lodging needs, and we hope to have you back soon!

Hotel overall was very comfy. Bar was great, we were able to get a drink even though bar was closing. Seem to be working out a few small kinks since they opened recently. All in all we had a great time!! Beds were very comfy and room was very nice and not noisy!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for your glowing review of your stay at Hotel Lulu, BW Premier Collection. It is fantastic to hear that you liked our comfortable, peaceful accommodations and delicious drinks! We look forward to welcoming you back in the future.

Hotel was clean and adequate for our needs. Staff was friendly. Would appreciate more housekeeping service now that COVID is declining. Loved the craft table for the kids which kept them busy while we were preparing for check out. Haven't seen this before and it's a definite plus.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Rod, Thank you for the review and your recent stay at Hotel Lulu, BW Premier Collection. It is great to hear you enjoyed our clean accommodations and friendly staff. We're also thrilled that you and your children enjoyed the craft table. Please come back and stay with us again on your next visit to Anaheim.

Solid hotel overall. Staff a little slow with check in/out. Nice property. Good views out the windows. TV Remote in the room would only work if standing in one spot where you couldn't see the tv. Bed was soft and came with like 7 pillows.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Garrett, Thank you for staying with us at Hotel Lulu, BW Premier Collection. While we're thrilled that your overall stay was enjoyable and that our comfortable accommodations and wonderful views were highlights of your stay, we regret any inconvenience caused by the delay at check-in as well as by the TV remote. It was a pleasure to host you, and we hope to welcome you back in the future.

When we arrived all trash cans around the building were full and spilling out trash with trash on the floor all around it. Lobby left like they have no AC. Once we got to our room door hinges and locks were so messed up door wouldn't close or lock. When I told guest services and asked for another room they insisted they would send someone to fix it. After waiting 45 mins no one came and finally they just changed our room. The next room we had smelt bad and the TV would go in and out of connection every 25 seconds.

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Hi floresjoseph951, thank you for your feedback. We will review and address with our team.

This turned out to be a very nice hotel, after the last BW I had stayed at I can say that this has redeemed my faith in BW and the comfort, service, value and friendliness they provide for their customers.

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Great to hear you had a fun and memorable Disney trip. Hope to see you soon again.

Good lord, where to begin… looks nice from the outside, location was good, pretty close to the parks. However, things went downhill quickly. Our key cards did not work, right after checking in. We had to go back downstairs to have them re-activated (even though we had just been handed them). There were several people at the front desk also having the same issue with their room keys and gate access to the parking lot. Once we finally got into our tiny room we realized that the tv didn't work. We called the front desk and they sent up an engineer. He let us know right away that the dish was out, and had been for several weeks. They knew, weren't doing anything about it, and put us in the room anyway. Apparently most of the 7th floor TVs were also out. Fun. The restaurant is closed, same with the coffee bar. Which would have been fine if there had been coffee in the room. There was two packets of instant coffee in the room and an electric kettle. 2 packets for 2 people for 4 days… also there was no maid service for 4 people for 4 days in a tiny room. So gross. All of this leading up to the main attraction: the fire alarm going off at 10:15pm the first night of our stay. The kids were already sleeping, we had to wake them up and drag them out of bed and down 7 flights of stairs. Here's where my real problem with this place begins. It was night time, totally dark. Two of the floors the stairs were completely unlit. No lights at all. Parents carrying their small kids, sleepy children drug out of bed, walking down stairs in the dark. Not only that, there was a chair in the stairwell on one floor, cleaning equipment on another. So incredibly dangerous, and I'm guessing a pretty severe safety violation. The bottom floor of the stairwell didn't even have a wall for Christ's sale, we were looking at insulation! I wish that I was joking, this place was really bad. Do yourself a favor and stay literally anywhere else. Such a bummer too, because everything else about our trip was great!

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Hello chelseahouser, We are truly sorry our property did not meet your expectations. Please contact our Dir of Guest Experience at Francis@hotellulu.com so we can further discuss offline.

Let me start with the fact that I rarely write reviews. I just feel like I had a different experience than the other reviewers. I've had great experiences with Best Western hotels and am a BW reward member. When I saw that this hotel was part of BW, I was really happy. It's close enough to Disneyland to walk, if you're a walker like I am. The website showed a lot of amenities that I liked. I've been here one night, out of three, and am disappointed with my stay so far. The website showed a pool bar. With the heat being in the 90's, sitting by the pool with a refreshing cocktail would have been nice. Unfortunately, the pool bar isn't going to be open until Thursday - day before I leave. The website mentioned a modified breakfast, similar to other Best Western locations. Hotel employee informed me yesterday, there is no breakfast. I left my room this morning around 9:30. Housekeeping was in the hallway. Unfortunately, when I returned to my room around 3:00, my room hadn't been cleaned. To be honest, I don't need my towels or sheets changed, I make sure I don't put the sign up for that, but I do like to have my bed made and the food I left in the garbage to be taken out. The keys are wonky - it takes at least five times to open the door. The water pressure sucks. And when they updated the rooms after it was the Red Lion, they didn't put in any USB ports and there are very few electrical outlets. I know these are all first world problems, but this is Trip Advisor and most of the complaints are. Maybe I'm cranky and tired from the Anaheim heat. All I know, is I really wanted to love this hotel and I don't. The price was fantastic. The location is great for someone like me. There's a Walgreen's a half block away, which is really convenient for getting snacks and drinks. Pre-pandemic I came down to Dland a few times a year. I won't say I will never stay here again, because the price was really good, but it won't be my first choice.

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Hi DisneyCheri, Appreciate your detailed feedback. Please reach out to me or Gabby, our Dir. of Guest Experience. You being a frequent Disneyland visitor and BW member, we would love for you to make us your 1st choice in the Disneyland Resort corridor.

!back to the happiest place on earth¡ Despite the long shut down of the hotel and the uncertainty of the near future, we noticed the staff were working hard to make it happen. Renovation on going but created little or no disturbance to the guests. Parking is gated, and need to scan card to get in and out of the open parking. No breakfast was available. In terms of amenities, if the room can accommodate a bigger fridge... that will make it even better.

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Welcome come back to the Disneyland ScarlettlovesRedd. Thank you for your feedback.

Stayed here for the first time during a visit to Disneyland & California Adventure. It was perfect for us – comfortable rooms/beds, a nice swimming pool and a great location. The hotel is basically at the intersection of Harbor & Katella, so it was an easy walk to and from the parks. The hotel has a sunny and fun California decor/vibe and the employees were friendly and helpful. We're planning another trip here in a few months (since we just missed the opening of Avengers Campus ☹) and would definitely stay here again.

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thanks for the feedback ExplorerDad. Glad you enjoyed your stay with us. Avengers Campus is awesome (had a sneak peek). Looking forward to welcoming you back in the near future.

A very nice fresh and cool hotel. Not sure what the hotel was before but was newly renovated. The rooms were clean and nice size. The staff were really friendly and accommodating. And the location is the best. My family had a very good stay. Thank you!

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for your feedback Willtravel1001, glad you and your family enjoyed the stay. Yes our location is ideal.

We stayed here for a Disney trip with a 11 & 3 year old. Couldn't have met all our needs more perfectly. We got a double queen room and we could see the park from a distance. Plenty of space for all 4 of us (large rooms!). The room and entire hotel was very clean and looked new. Staff was awesome-friendly, prompt, cared about our experience. Location was great. Very short walk to the park entrance which was great given the kids. The hotel had a pool and bar. I'm definitely coming back!!

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We are delighted you and your family had a great time! Thank you for selecting Hotel Lulu as your home base, we are proud of our newly renovated resort. We look forward to your return!