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Hotel Lulu, BW Premier Collection, Anaheim

1850 S Harbor Boulevard, 92802-3510, Anaheim, United States - Voir sur une carte
Hotel Lulu, BW Premier Collection - Vue extérieure Hotel Lulu, BW Premier Collection est idéalement situé dans le centre de Anaheim. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. Réservation au meilleur prix et offres exclusives toute l'année.

L'Hotel Lulu, BW Premier Collection souhaite créer une atmosphère familiale qui allie la magie d'un voyage à Disneyland® à l’ambiance décontractée typique de la Californie du Sud. De l’enregistrement au départ, l'Hotel Lulu vous garantit un fantastique séjour dans la capitale mondiale du divertissement. Drôle, excentrique et fantaisiste, l'Hotel Lulu n’attend plus que vous.

BW Premier Collection

Hotel Lulu

Itinéraire vers cette adresse

Départ:

Arrivée:

Les points forts de l'hôtel

  • Internet haut débit gratuit
    Internet haut débit gratuit
  •  Restaurant
    Restaurant
  • Piscine extérieure
    Piscine extérieure
  • Air conditionné
    Air conditionné
  • Bar-salon
    Bar-salon
  • Parking extérieur
    Parking extérieur
  • Réception 24 heures sur 24
    Réception 24 heures sur 24
  • Personnel multilingue
    Personnel multilingue
  • Blanchisserie sur place
    Blanchisserie sur place
Voir plus Voir moins

Avis de nos clients

En partenariat avec tripadvisor fr
Basé sur l'avis de 51 voyageurs
Note attribuée
Excellent
22
Très bon
12
Moyen
7
Médiocre
5
Horrible
5
CONSULTEZ LES AVIS POUR
En couple En couple
4
En famille En famille
6
Escapade entre amis Escapade entre amis
0
Professionnel Professionnel
2
Voyage solo Voyage solo
2
RÉSUMÉ DES NOTES
Propreté
Emplacement
Chambres
Service
Literie
Rapport qualité / prix

"Close to Dsneyland"

5
thetraveler500, Juneau, Alaska 24/11/2021

Went to Hotel Lulu at 1850 Harbor Blvd, Nov. 16th - 20th, 2021 was within easy walking distance of Disneyland, downtown Disney, and California Adventure. Very clean and comfortable. The Staff was very professional, courtesy, and went up and beyond to make our stay very enjoyable. They couldn't have more accommodating. The price was very reasonable as well for this area. We will definitely recommend to all, and will be returning on our next trip to Southern California. Thank you Hotel Lulu and Staff.

"Loved this place!"

5
User 19/11/2021

This was one of the best experience we have had at a hotel. The staff was very friendly and helpful. Beds comfy! Great location. Only 2 blocks from Disneyland. Many restaurants within walking distance. Kids loved the pool. Will definitely stay here again!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Cyndi, We're so happy to hear that you had a great time at Hotel Lulu, BW Premier Collection and that you appreciated our prime location and hospitable staff. The next time you're in the Disneyland area, we hope you'll visit us again.

"great close to disney hotel"

5
daiguerra, Los Angeles, California 17/11/2021

I cant stop raving about how great this hotel was. It was close to the parks and the walk there was very safe. I loved the 24 hr front desk and the rooms were very clean. I loved that the rooms came with a fridge, microwave, and cable television. I originally planned on spending just sleep time in the hotel but wineed up being in there more time than not.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Wow! What a fantastic review you've given us! Here at Hotel Lulu, BW Premier Collection, we pride ourselves on delivering outstanding accommodations and unparalleled service, and it brightens our day to hear when we get it right. Anytime you're in Anaheim and seeking cleanliness, convenience, and all the comforts of home, please be our guest!

"Comfy and convenient"

4
Cruiser02465436646, Chambersburg, Pennsylvania 14/11/2021

We absolutely loved the location and the vibe of this hotel. We are not luxury travelers but rather prefer functional convenience and this hotel worked wonders for our needs. We stayed for a week and hit the ocean, Disneyland (literall 7 mins walk away), Universal, and many sites around LA and Anaheim. We didn't spend much time at the hotel with all the activities but we did visit the pool and it was set up very nicely with loungers and fire pits. There were a few little things that could have been better - hooks to hang up towels, better ceiling soundproofing - but overall we were happy with the experience. The staff were both helpful and genuinely friendly; you were greeted everytime you entered and exited via the lobby. If we were to come back to this area, I would book and stay here again.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for staying at Hotel Lulu, BW Premier Collection. Our property's convenient location offers easy access to Disneyland and other popular attractions in our area. We appreciate you sharing your thoughtful suggestion on towel hooks, and we assure you this will be taken into consideration in the future. Our team aims to warmly welcome each guest upon arrival, and we're so glad to read we're doing a great job! We look forward to seeing you again next time you are in town!

"Very good place to stay for Disneyland"

5
User 14/11/2021

This was a purchase through Travelzoo. Amazing value for a hotel 1/2 mile from Disney. Ignore the previous reviews for the past few months (I read them, ignore the negative people). Nice hotel, especially if you plan on being at Disneyland. Short walk, breakfast right next door. I would definitely stay here again

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Rob, Thank you for taking the time to share how much you enjoyed your stay at Hotel Lulu, BW Premier Collection. It is fantastic to hear that you found our location convenient for enjoying the local area and we trust your room was to your liking. We look forward to welcoming you back in the future.

"Best experience."

5
User 07/11/2021

We recently stayed at Hotel Lulu and it was such an amazing experience. Perfect Hotel to stay there if you are going to Disneyland, you could go walking to Disney and on the way over there or the way back there is a lot of places to get food. The Hotel has very nice friendly employees and we wanted to show kuddos to Icha ! She was a very friendly and amazing employee! We thank her for making our stay amazing! The room was very clean we slept comfortable. We would totally stay again and of course recommended this Hotel ! We loved our stay. 10/10 .

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you so much for choosing Hotel Lulu, BW Premier Collection! Our location near Disneyland allows for guests to make plenty of magical memories during their visit and we hope you had a blast checking out all the attractions. We are thrilled to hear that you were able to enjoy our comfy accommodations and fantastic staff. They will be honored to be recognized for their hard work, especially Icha, We are lucky to have her. Come back and visit us again soon.

"Nice Hotel Close to Disney"

4
User 07/11/2021

I was a little nervous leading up to the stay due to other reviews but was pleasantly surprised at how clean the room was. I booked a premiere room with park views which was great for fireworks. The room was small but clean. The staff were super nice and pleasant. It is not a fancy hotel but comfortable and clean. The walk to Disney was about 10 minutes. Overall a good stay, would come again!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Erin, Thank you very much for taking the time to share your comments with us! We're delighted to know that you appreciated our clean and pleasant accommodations, as well as our proximity to Disney. We wish you well in your travels, and we hope to see you again soon!

"Great location"

5
amc123209, Santa Clarita, California 04/11/2021

Conveniently located to walk or to shuttle to the Disneyland Resort. Plenty of food options in the surrounding area in walking distance. Very clean, friendly staff, coffee in room or lobby area. Great price for all amenities.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Wow! We are thrilled to hear that you had a fantastic experience at Hotel Lulu, BW Premier Collection. Whether you are looking for a wonderful location to explore or amazing amenities to enjoy, you can bet that Hotel Lulu, BW Premier Collection will deliver this and more. Come back and visit us again soon.

"Great stay for distance to Disneyland"

4
iharanzen, Rialto, California 04/11/2021

The hotel was nice and comfortable, only had a problem with the room circulation, the ac worked fine but it would feel stuffy and hot at times and you can't open the window. Also the door was tricky to open to the room. We have a toddler so the room was great for what we needed. The walk to disneyland was not bad, about 10 to 15 minutes.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
It was our pleasure to host you and your family at Hotel Lulu, BW Premier Collection. Our desirable location is just a short walk away from Disneyland, making us the perfect choice for visiting families! We apologize if you experienced occasional stuffiness in your room, and we hope you were able to get a pleasant night's sleep. Next time you plan a vacation in Anaheim, we hope to be your first choice for accommodations! Safe travels!

"Disney Trip with the Family"

5
User 27/10/2021

This was my first time at Hotel Lulu ; I'm a single mother of two and came by from San Diego to visit Disneyland and Disney California Adventure. We were celebrating my daughters birthday. Every staff member we encountered was extremely helpful and accommodating especially Lorena Ichel. We are walking distance from Disneyland along with various other restaurants. The pool is definitely a plus and my kids really enjoyed the stay not to mention the price ! I will most definitely recommend Hotel Lulu to my friends and family. Thank you so much for your kindness and attentions !

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Elizabeth, Thank you for choosing Hotel Lulu, BW Premier Collection to host your stay. It is fantastic to hear that you found our location convenient for exploring the local area and were able to enjoy some time at the pool. Our friendly staff looks forward to welcoming you back in the future.

"Great stay"

5
dolphinnn17, lancaster ca 27/10/2021

I booked a non refundable room for 1 night and was a little discouraged after reading all the bad reviews. I was pleasantly surprised with my stay. All the staff were very friendly and helpful. The room was clean. The location was good, only a short walk to Disneyland. It was nicer than I expected and would definitely stay there again.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for your glowing review of your stay at Hotel Lulu, BW Premier Collection. It is fantastic to hear that you found our staff to be friendly and appreciated our clean accommodations. We look forward to welcoming you back when you are next in Anaheim.

"Nicely-remodeled hotel"

4
smck20, Port Saint Lucie, Florida 24/10/2021

Hotel Lulu is the remodeled Red Lion Inn. It's a little over a mile from the Disney parks, and super close to many dining/shopping areas. The hotel was booked by my travel agent as part of a Disney package, and I stayed there for a week. Everything was great there. The only 2 items I would have liked would have been a small refrigerator in the room, and for the internet service to not be so spotty. Other than that, the stay was great and I would recommend the hotel.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We are thrilled to earn your recommendation. With so much to do in the area, we hope you had a blast checking out all the attractions. You can bet that we will discuss your room suggestion and ensure that our internet connection is working properly. Nevertheless, we look forward to welcoming you back to Hotel Lulu, BW Premier Collection.

"Great service - ichel"

5
kylejS2394PX, Bell Gardens, California 24/10/2021

Ichel was very helpful with our check in and stay experience. She made everything easy and smooth and made us feel at home. We will definitely be coming back. Hotel lulu is a great hotel and in a great area for the park. 5 stars

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Kyle, At Hotel Lulu, BW Premier Collection, our goal is to impress all our guests, so we're happy to hear we succeeded with you! It's great to know that our wonderful staff was able to assist with all your needs and that our location was ideal for your visit. The next time you're in town, we'd be happy to host you again.

"My Stay at Hotel Lulú"

5
sheny682021, Los Angeles, California 23/10/2021

These place is a great place to stay clean and perfect location The staff are awesome especially the bartender Conrad and also Dante great staff. Great free cocktail at check in well needed. Rooms are great

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We can't thank you enough for choosing to stay at Hyatt Place Melbourne/Palm Bay, as well as for your wonderful review. We know that by the time our guests check-in, they have had a long day and need a little pampering, so we are glad to hear the cocktail was appreciated. It was our honor to host you, and we look forward to having you visit us again.

"Thumb down"

2
User 21/10/2021

Paid for my reservation in full with hotels.com. Gave a charge at check in for incidentals. They charged my card for my entire stay despite it already being paid in full via hotels.com. Extremely upset about this. Also no security latch on door there is a lock but most hotels have that secondary latch. No coffee maker. There is a hot kettle with instant coffee. Overall not happy because of the billing issue.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear AshLee, Thank you for taking the time to let us know about your stay. Please know when booking through a third party, we encourage you to reach out to them regarding any billing discrepancy. We wish you safe future travels.

"Great staff, facility definitely not Premier"

2
User 19/10/2021

Within walking distance so that's a plus but this is NOT a "Premier" facility. Small room, adequate furnishing but just average. Staff super nice so nothing bad to say about them but I would not recommend this hotel.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Guest feedback is always appreciated, so thank you for taking the time to share your thoughts. Though you enjoyed the convenience our location offers, we are sorry that other aspects were not in line with your expectations. Please note, we do offer a wide variety of room layouts and sizes and we would have gladly accommodated you in a better fitting one. Our hope is that you will keep our top-level service in mind in the future, and consider giving us another try to impress you.

"Very bad experience"

1
amargaretwagner2021, Brentwood, California 17/10/2021

There was no soap, or shampoo in the bathroom, no ice bucket and out of coffee, the toilet seat swiveled, and mold around the bathtub. In addition $25 parking fee and no complimentary breakfast. A 10 % voucher was offered for breakfast at a nearby restaurant but that barely covers the tip.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Margaret, We're saddened to learn you did not enjoy your stay. Please accept our apologies for any disappointment with the included amenities. Our rates and inclusions are noted on our website. In addition, we apologize for any concerns about cleanliness. We'll pass your comments along to our housekeeping staff, and we hope you'll allow us another chance to impress you.

"Amazing stay!"

5
yrangel5110, Buckeye, Arizona 16/10/2021

The hotel was amazing. We absolutely loved the cleanliness of the room and how friendly everyone was. The bar experience made it more enjoyable since it gave us a little adult break from the kids. Everything was so nice and met our expectations

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Anytime that we are able to deliver a fantastic experience for our guests is a time that we cherish. Thank you so much for highlighting our clean accommodations and fun-filled bar area. We can't wait to welcome you back to Hotel Lulu, BW Premier Collection.

"Fell below our expectations"

2
Corgina, San Jose, California 14/10/2021

It was just one thing after another all weekend... Wrong room at check in and they wouldn't be able to switch us until the next day but at that point we decided not to do it. The fridge didn't work so we wasted a lot of food we had for the fridge, they were supposed to send someone to fix it but they never came so again...we decided to just leave it. Couldn't get out of the parking lot because my pass didn't work, had to call a generic 800 # and wait forever to be let out. Rooms are kind of funky with their weird leather tile walls and our bed seemed as though it was on a major slope.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Corgina, We're saddened to hear about your experience. Please accept our apologies for any confusion with your reservation, as well as for any issues with many of the amenities. Feedback like yours helps us improve, and we'll be certain to look into your comments further. Should you be in the area again, please consider coming back to see us.

"Helpful staff but disappointing stay"

3
Fred S, Kent, Washington, Usa 13/10/2021

The staff was very friendly and helpful, they even gave our young grandsons holiday cookies to decorate. But we didn't have the room we booked months ago, even though I confirmed it before we arrived and again upon check in. We paid extra for a Disneyland Firework view. The first two nights there were no fireworks but the third night there were but our view was blocked by a building and trees. I called the desk and they acknowledged we didn't have the view room we booked. They did adjust our bill. Also, there was no breakfast of any kind offered, not even complimentary coffee in the lobby or room. Usually Best Western hotels offer at least a simple breakfast. One morning they did offer free coffee in the lobby but we had to pay for it the other three mornings.. Internet is very poor so we couldn't connect with our Disney app for the virtual que. Pool was clean but cold. Our room was booked for four, yet only two sets of towels. So despite the helpful staff the stay was disappointing and we wouldn't stay here again.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Fred, Thank you for your constructive feedback; we always welcome hearing from our guests as it is our primary tool for improvement. We are happy to hear that our hardworking and friendly staff were able to assist you and even supplied your grandson with some holiday cookies to decorate. We hope he had the best time! That being said, we are saddened to hear that we did not meet all of your expectations or our own. Our goal is for every guest to have an exceptional experience, and we apologize if you feel we fell short of that. We have taken notes of your comments and will use them to ensure we are providing the most quality stay possible for our guests. Thank you again for reaching out, and we wish you all the best in your future travels.

"Would stay here again!"

5
User 12/10/2021

Beds and pillows VERY comfy! Walking distance for 2 grown fast walking women was 15 minutes to DL. Staff was very friendly and happy. Our favorite was the lobby smelled like pumpkin spice the entire visit!! Decor was cute. It was very quiet which was nice. If I had a complaint - the pool was underwhelming and basic, maybe even older looking. There is a pool bar but it was closed so that was a bummer. We would definitely stay here again.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for choosing Hotel Lulu, BW Premier Collection to host your stay. It is fantastic to hear that you found our staff to be friendly and helpful and that you enjoyed our comfy, quiet accommodations. Please come back and see us again soon!

"Uh hotel Lulu should be Hotel uhoh"

2
User 12/10/2021

This hotel seems nice on the outide and in the lobby. It is clear that only one side of the hotel is remodeled. The other side across the court yard, is not. The drapes have not been changed in I don't know how long- they were stained and grungy. The parking lot is dark, and the staff is disinterested in making the people feel like their service matters. I called after trying to get the WIFI to work which no one informed us of the pass word or anything until we phoned and then when I called back to say it didn't work, I was told it was working for other's so they didn't know. Also asked to request extra towels and was asked how many they had already brought up. One of the hotel room keys worked intermittently, and the surprise $200 deposit of which they charge $25 to park each day is no fun if you show up unaware. The fridge was broken inside and they just threw a custom laminate cover on it to make it " look new" Also the rug had a weird mildew on it that made it feel wet.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for your valuable feedback, as it helps us to improve continually. Our goal is always to provide an exceptional experience for our guests, and we regret that your stay did not meet all of your expectations or our own. Our team is committed to positive change, so we will reflect upon your feedback and use it to ensure that an experience like yours does not happen again. On your next trip to the area, we hope you'll allow us to welcome you back for a much better experience.

"Not Worth Your Time, Money and Effort"

1
coryk445, Sacramento, California 12/10/2021

$25 nightly parking fee not disclosed at time of the reservation (reservation made over the phone). Sprung that on us when we checked in. Rooms are not refreshed UNLESS YOU ASK - but when you ask, it still isn't done. AC unit did not work properly. Exhaust fan in bathroom did not work at all. Staff has funky attitudes. Left a handwritten complaint for the General Manager (Mr. Cox) - have yet to hear from him...tells me he and his team don't care about the customer's experience.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Cory, It was a pleasure having you stay with us during your recent visit, though we are sorry to learn we did not meet your expectations. We will be speaking with our team members to ensure courteous and professional service is provided at all times. Additionally, we have shared your comments with our housekeeping and maintenance staff to ensure they are properly addressed. Regarding our parking, we apologize for any miscommunication around our daily rates. While we do have this information listed on our website, we will be sure it is properly communicated over the phone in the future as well. Should you be in the area again, we would be grateful for another chance to change your perceptions of our hotel.

"Good hotel close to Disneyland"

5
User 05/10/2021

This hotel had good room rates so we stood 2 nights. And the location was great. Very close to Disneyland. We were able to walk there. The room was very clean. Looking forward to staying at this hotel again during our next Disney visit.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Affordable rates are one of the things our guests get excited about, so we're happy to hear that this was the case for you! It would be our pleasure to welcome you back to Hotel Lulu, BW Premier Collection, for another fantastic Disney visit, so don't be a stranger!

"Staff was great. Price is okay. Rooms are mostly good"

4
randallblaum, San Diego, California 01/10/2021

Hotel Lulu used to be the Red Lion and in some ways it still is. It's been remodeled but the hallway doors for the rooms are of 1974 vintage, just painted and that's it. We had two rooms and both doors were massively hard to open and close and make sure they were locked. One room was missing the art in the wall amd the other was missing the coffee pot. Neither is a major thing, but at the price point amd being part of the “Premiere Collection,” it's just a couple of oddities. The parking ticket didn't work so I had to use my credit card to get in and out of the lot. At this writing I still don't know if I've been charged twice for parking. Hopefully not. The rooms are very comfortable as are the beds. The rooms are also very quiet, even when facing the street. The hot water was hot and the shower stream was excellent. The Red Lion shows up, again, with the very small, very old tub. It would have been nicer to have a walk-in shower as part of the remodel. Overall Hotel Lulu is a nice place to stay and we'd stay again. The staff was very accommodating and helpful. While we did not take advantage of the lobby snack area, but it was well stocked and seemed well priced. Give it a go. We think Lulu will do you just fine.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Randall, Thank you for choosing Hotel Lulu, BW Premier Collection! We're so proud that our staff served you well, and it sounds like our quiet, cozy rooms made for a relaxing visit. Despite the concerns you've shared, we're thrilled you would stay with us again, and we will use your feedback to make sure your next stay is even better. Safe travels ahead, and please come back soon!

"Good, but not great!"

3
User 29/09/2021

Hotel lobby was decorated cute and Disney, the rooms were a little run down. We had one trash can that needed taken out and new towels, I called the front desk 3 times for both and finally I was told to come to the front desk for towels and to leave our overflowing trash can out in the hallway! Our sink drain broke, the closet smelled musky. Apparently the outlets near the back window only work if the main light is switched on! The front desk female employee was rude when we asked for a late departure! When leaving there was an suv parked on the side of the hotel parking lot and the occupants told us not to park there because there was no cameras and their car had just got broken into, I believe some car parts were stolen to the point they couldn't drive it! On the websites this hotel looks like a resort, but I'd describe it as a step up from being a Motel 6! The only good thing it was cheap to book and pretty close to Disneyland!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We always value hearing from our guests. It's great to know that you appreciated our convenient location and competitive rates. However, we apologize for any concerns about cleanliness and service, and we thank you for your patience with our changes to housekeeping during this time. Please also accept our apologies for any perceived rudeness from our staff. We'll speak with the person concerned, and we'd be grateful for the chance to offer you a more enjoyable experience.

"Old musty rooms with some staff that doesn't care"

5
Mitchelone, Temecula, California 28/09/2021

Check in was fine. Very energetic associates (young male brunette and middle aged female brunette) speedy checkin, and helpful. You could tell the room was old, needed to be redone. Old, musty smell when we walked in. Wall mounted A/C unit smelled when turned on. Shower old and had low pressure. Tossed and turned all night, couldn't stop sneezing. had an allergic reaction in the room. Morning associate (female) didn't care about my concerns and was too busy training someone new to help me with anything or to check me out amd give me a printed receipt.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
While we greatly appreciate your high rating, it is unfortunate that it sounds like your stay with us was not as you had hoped. Had we known that your room was not to our usual standards, our team would have been happy to accommodate you accordingly. We apologize for any odor you may have experienced and have spoken to our housekeeping team to ensure the issue is promptly rectified. In the future, please consider giving us another chance; we know we have what it takes to impress you.

"Very nice stay!"

5
User 25/09/2021

I was a bit worried about staying here after reading some of the negative reviews, but I am very glad I did. The price was a good deal. Check-in was a breeze, the hotel staff was always friendly and helpful. It took me about 20 minutes to walk to Disneyland but I have to admit that I really took advantage of the fact that the ART bus stop was right out front. The bed was wonderful, very comfortable and the duvet was nice and warm, so many hotels just have those lightweight blankets. Some of the prior reviews had comments about the air conditioner being loud but I did not experience that at all. The wifi worked very well and I loved that the TV had so many channels. I do have a few observations, first like another reviewer indicated there was only 1 small trash can in the room, generally, hotel rooms have a small trash can in the bathroom and a larger one in the bedroom area, there was only 1 small can in the bathroom. Secondly, there was no place to hang up your towel in the bathroom, no bar or hook. Last thing the bathtub was a bit slippery, there was no mat or non-slip strips, which could be an issue. Those things did not take away from my stay, as I said they are merely observations. I would certainly stay here again when I visit Disneyland.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We take pride in offering convenient, welcoming accommodations at an affordable rate, so we're glad you appreciated our efforts. It's also great to know that you had a comfortable night's sleep. However, we apologize for any issues with the bathroom, and we'll keep your comments in mind. If you're in the area again, please come back to see us at Hotel Lulu, BW Premier Collection!

"Not too shabby"

4
Sparkslove09, Oceanside, California 22/09/2021

For the location to Disneyland , resturants and quick shopping like Walgreens , the price is amazing . Everything was within a 15 minute walk . Our room was not too bad , only one small trash can in the whole room which I thought was odd. The stairs are kind of sketchy too ... empty boxes of beer where in there and it was very closed off . We took the elevator Everytime even just being on the second floor. But there was a decent sized mini fridge , really strong blowing a/c unit, microwave, electric kettle and dish tv . The hallways were very cutely decorated with Disney beach decor , and parking was pretty easy . When we tried to leave our parking pass wouldn't scan and we had to call for help to get us out but it was really fast and easy to do .

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for taking the time to review our hotel. We are happy to hear how much you loved the location and the amenities in your room. However, we are concerned that you did not feel safe in the stairwells. Our guests' safety is our number one concern, so rest assured that this issue will be looked into immediately. Should your travels bring you back to the Anaheim area, we hope you Hotel LuLu for your stay again.

"Excellent Hotel!"

5
isabelb2968, Elko, Nevada 14/09/2021

This hotel was absolutely amazing! Location was close to Disneyland and the shuttle was amazing. The appearance and amenities were unique. I loved the coffee shop in the morning, and bar during the evenings. Employees were kind and pleasant to engage with. Will return again. Thank you for the awesome stay!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Isabel, Our goal is to impress everyone who stays at Hotel Lulu, BW Premier Collection, so we're happy to hear we succeeded with you! It's great to know that our location was convenient for your visit and that you felt welcome while you were here. Thank you for sharing how much you appreciated our onsite dining and shuttle. The next time you're in town, we'd be proud to host you again.

"Average Stay"

3
Shannon L, Sanger, California 13/09/2021

For the price of other hotels in this area, my stay was average. Nothing was below average and nothing was spectacular. A few cons: there is no housekeeping whatsoever. It's fine as long as you know that ahead of time. There are two tiny, tiny trash cans and they fill up fast. And then if you need towels, know that you will need to go get more from downstairs. Also, the only working ice dispenser was on floor two so somewhat of a hassle. The pool area was fun and a nice break but LOTS of mosquitoes flying around the lounge chairs. Pros: great location. We walked to several restaurants and Disneyland a few times a day and the view was nice from our room. Extended Parking times were nice for checkout and the beds are also pretty comfortable. Would stay here again because you can't beat the price.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Shannon, It was a pleasure to host your trip to Anaheim. We're so glad you were impressed with our fantastic location, just steps away from Disneyland. Thank you for sharing your constructive feedback about pests around the pool area. This can be a challenge in our climate, but we will have our team address the issue. As you noted, our housekeeping service has been modified. However, our friendly front desk team is always available should you need fresh towels or additional room supplies. We trust you had a fun-filled vacation, and it was our pleasure to provide comfortable accommodations with a beautiful view. We look forward to seeing you again!

"Decent stay"

3
C T, Sacramento, California 07/09/2021

This hotel was a pretty average stay. The furniture in the room was definitely worn and older, but it was clean and comfortable. There was no breakfast, but there was a Starbucks nearby for our morning coffee. The front desk staff was friendly and helpful. I would stay again for the price.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear CT, Our friendly staff truly enjoyed hosting you and will be glad you appreciated their kind assistance. It's also great to know that our clean, comfortable rooms added to your experience and that you appreciated the onsite coffee shop. However, we apologize for any inconvenience with breakfast, and we'll keep your comments in mind. The next time you're in town, we welcome you back to our hotel.

"Close to Disneyland"

3
chindoll4o7, Orlando, Florida 06/09/2021

The ac was loud and kept going on and off and the shower didn't really have hot water but other than those issues the room was clean and I liked how close and convenient it was to Disneyland it was only a 7 min walk and when you check in you get a complimentary drink and their bar so that was nice.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for the feedback and for your recent stay with us. We apologize for the issues you experienced with your AC and shower. Our staff is always on hand to help provide a solution for anything you find less than perfect during your stay. It's wonderful, however, that you enjoyed our clean accommodations and convenient location. Please come back and stay with us the next time you are in the area.

"disney trip"

5
User 04/09/2021

stay was amazing! hotel employees were nice and the rooms were very clean! would definitely stay here again, pool was very clean, bar was very nice and the hotel was a lot bigger than i thought it would have been

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Jorgie, Wow! What a fantastic review. Whether you are looking for super clean accommodations or amazing service, you can count on Hotel Lulu, BW Premier Collection to deliver. Thank you so much for highlighting our relaxing pool area and delicious bar selections. We can't wait to welcome you back again soon.

"Terrible"

1
raulhe86, South Gate, California 25/08/2021

Did not get greeted. Did not received my complimentary water. The guy that checked me in was rude had a bad attitude and did not answer my questions. He looked upset and hurried up to check me in as if I was I his way. As a Diamond member I do not recommend this hotel and I will not be staying here ever again.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Firstly, thank you for being one of our valued Diamond members. It was an honor to host you during your visit to Anaheim, and we are distressed to read your insights. This is not representative of the experience we wish to deliver, and we assure you that we will be taking immediate steps to ensure we are providing the best hospitality possible. Should your travels bring you back, we would be honored to have the opportunity to change your perceptions.

"Broken, leaking fridge"

2
User 17/08/2021

Room was smelly like of food from past guest. Fridge in room leaked so carpet was wet around that area. Tv control did not change channel only good for volume. Drinks at bar used old mint on mojito made me sick to my stomach.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Carlos, The concerns you raise are very important to us, so please forgive us if your stay fell short of your expectations. Rest assured that your feedback has been duly noted and shared with the appropriate members of our team. This definitely isn't like us, so we hope you'll give us another chance to prove it next time you're in Anaheim.

"Pros and Cons"

4
nicmill88, Roseville, California 06/08/2021

I stayed here for one night when I added a day to my Disneyland Vacation Package. Exterior and lobby are neat and updated, lobby was nice and cool. Room was bit a small but I was by myself so I don't need a lot of space. TV would not work when I got in, they sent someone within 15 minutes to fix. Plenty of parking but $25/day, even for hotel guests ($15/night seems average for the area) but you can stay in the lot until 4pm day of check out so I was able to walk to the parks. I read somewhere that it was only a 7 minute walk but it's actually closer to 15, especially with the long waits at crosswalks because all the vehicle/pedestrian traffic. Next to an IHOP and a Walgreens. Around the corner from a Starbucks (only accepting cash at the time I was visiting), and a pizza place. I was able to kind of see the Disneyland Fireworks the night I stayed which was cool. The bed was as hard as a rock. I woke up with back pain. In the main tower, only one of the two elevators (with 8 floors) was working so it took forever to get one and several times the elevator was full so you'd have to wait for it to come back. Room has plenty of USB ports in the lights for your technology and a small refrigerator. Bathroom was spacious and updated. I'd stay again in the future, it was a great deal, though probably not my first choice due to the mattress and distance from the main gate.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our spacious bathrooms and inviting lobby added to your experience. However, we apologize for any issues with the bed, and we'll keep your comments in mind. It's unfortunate our parking rates and location were less ideal than you'd hoped. We're glad this was only a minor concern, and we hope to see you again soon.

"Poor, it was like a glorified Motel 6 only more expensive this is only for convenience because of where it's at"

2
kh69krazy, Lancaster, California 01/08/2021

I would not stay here again we are in covid and it was dirty the room and pool the service was ok they did take off the 25 dollar parking but this is only for convenience of where it's located. Thank you

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
While our convenient location was suitable for your travels, it appears we dropped the ball in other aspects of your stay. Rest assured that our team will discuss these comments to ensure that our accommodations are squeaky clean. We know that we can do better and would love another chance to prove this to you.

"Hotel was nice service was horrible."

3
User 29/07/2021

We stayed here for a week while visiting Disney. The hotel itself is nice and clean. Loved being able to see the Disney Fireworks every night. The only complaint I have is that they would not come in and clean our room even though we asked numerous times. I understand they don't make the bed but it would be nice to have the trash emptied and towels restocked. We had to ask for clean towels on 2 occasions and even had to get more toilet paper. They do not restock the rooms for some reason. Upon check in there was also no information provided about what amenities were available to us. Desk staff and maid service needs to be better. We were finally told to put our trash and dirty towels in the hall. Never experienced this at a Best Western before.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
While we're happy you found our accommodations immaculate, we apologize if other aspects of your stay could've been touched upon. Please know that, for the safety of our team and guests, we have limited our housekeeping service for the time being. We appreciate your patience as we work to bring it back once it's safe to do so. We look forward to utilizing your feedback in making your next stay with us even better. Take care until then.

"Nice clean hotel, customer service needs a little help"

4
User 21/07/2021

I enjoyed the hotel it was clean and has a decent location for your Disneyland vacation. The reason for the lower rating is the customer service. I had two rooms each having an issue the first room was with the TV and it took 3 calls to the front desk before they would send someone up to help. It just required the actual tv remote not the direct tv remote. The other room had no stopper for the bath tub. I was told the general manager had said they aren't stocking them. Really I just spent hundreds of dollars on a room and you can't provide a stopper for the bathtub. Our other room had one…I also received a call in the middle of the day wanting to know if I was the one who requested my room to be cleaned. It wasn't me…I think maybe the staff at the desk might need a bit more training. I will probably give them another try in the future but definitely think there is room for improvement.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Kristine, While we are delighted to hear that you enjoyed our clean and comfortable accommodations, we are saddened to hear that there was a lapse in service on our end. We have notified our team members at the front desk and can assure you that the next time you stay with us at Hotel Lulu, BW Premier Collection, you will be given nothing less than a five-star stay.

"Great Disneyland Hotel"

4
M6368ORsaraf, Salt Lake City, Utah 20/07/2021

A great 'new' hotel within walking distance of Disneyland. I've always trusted the Best Western brand and this one delivered. Hotel staff were so welcoming and helpful. No breakfast options were provided even though the hotel website noted that there would be something. We didn't use the pool but it looked great.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Sara, Thank you for staying at Hotel Lulu, BW Premier Collection. We are glad that you enjoyed our excellent location and friendly service. Due to current regulations, we are not offering breakfast services and apologize for the inconvenience. We'd love to have another opportunity to host you.

"Nice Hotel Close to Disneyland"

5
Jere B, Rock Springs, United States 19/07/2021

Nice clean hotel 10-15 easy walk to Disneyland. There is two drugstores right next door to the hotel, and a wide variety of restaurants close by as well. Elevators can be a little crowded during certain times of the day, so beware

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Jere, It sounds like our location was perfect for your fun plans in Anaheim, and we couldn't be happier! Hopefully, our clean and cozy rooms made for the ideal place to rest after your adventures as well. Thanks so much for choosing us for your lodging needs, and we hope to have you back soon!

"Hotel Lulu!! So nice!"

5
96Pea, Corning, California 12/07/2021

Hotel overall was very comfy. Bar was great, we were able to get a drink even though bar was closing. Seem to be working out a few small kinks since they opened recently. All in all we had a great time!! Beds were very comfy and room was very nice and not noisy!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for your glowing review of your stay at Hotel Lulu, BW Premier Collection. It is fantastic to hear that you liked our comfortable, peaceful accommodations and delicious drinks! We look forward to welcoming you back in the future.

"Had a nice stay"

4
User 11/07/2021

Hotel was clean and adequate for our needs. Staff was friendly. Would appreciate more housekeeping service now that COVID is declining. Loved the craft table for the kids which kept them busy while we were preparing for check out. Haven't seen this before and it's a definite plus.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Rod, Thank you for the review and your recent stay at Hotel Lulu, BW Premier Collection. It is great to hear you enjoyed our clean accommodations and friendly staff. We're also thrilled that you and your children enjoyed the craft table. Please come back and stay with us again on your next visit to Anaheim.

"Good hotel"

4
956garrettp, Modesto, California 07/07/2021

Solid hotel overall. Staff a little slow with check in/out. Nice property. Good views out the windows. TV Remote in the room would only work if standing in one spot where you couldn't see the tv. Bed was soft and came with like 7 pillows.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Garrett, Thank you for staying with us at Hotel Lulu, BW Premier Collection. While we're thrilled that your overall stay was enjoyable and that our comfortable accommodations and wonderful views were highlights of your stay, we regret any inconvenience caused by the delay at check-in as well as by the TV remote. It was a pleasure to host you, and we hope to welcome you back in the future.

"Very dirty."

1
floresjoseph951, Riverside, California 28/06/2021

When we arrived all trash cans around the building were full and spilling out trash with trash on the floor all around it. Lobby left like they have no AC. Once we got to our room door hinges and locks were so messed up door wouldn't close or lock. When I told guest services and asked for another room they insisted they would send someone to fix it. After waiting 45 mins no one came and finally they just changed our room. The next room we had smelt bad and the TV would go in and out of connection every 25 seconds.

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Hi floresjoseph951, thank you for your feedback. We will review and address with our team.

"2021 Disney Trip"

5
christinerichey, Fairfield, California 28/06/2021

This turned out to be a very nice hotel, after the last BW I had stayed at I can say that this has redeemed my faith in BW and the comfort, service, value and friendliness they provide for their customers.

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Great to hear you had a fun and memorable Disney trip. Hope to see you soon again.

"Avoid this hotel"

1
User 24/06/2021

Good lord, where to begin… looks nice from the outside, location was good, pretty close to the parks. However, things went downhill quickly. Our key cards did not work, right after checking in. We had to go back downstairs to have them re-activated (even though we had just been handed them). There were several people at the front desk also having the same issue with their room keys and gate access to the parking lot. Once we finally got into our tiny room we realized that the tv didn't work. We called the front desk and they sent up an engineer. He let us know right away that the dish was out, and had been for several weeks. They knew, weren't doing anything about it, and put us in the room anyway. Apparently most of the 7th floor TVs were also out. Fun. The restaurant is closed, same with the coffee bar. Which would have been fine if there had been coffee in the room. There was two packets of instant coffee in the room and an electric kettle. 2 packets for 2 people for 4 days… also there was no maid service for 4 people for 4 days in a tiny room. So gross. All of this leading up to the main attraction: the fire alarm going off at 10:15pm the first night of our stay. The kids were already sleeping, we had to wake them up and drag them out of bed and down 7 flights of stairs. Here's where my real problem with this place begins. It was night time, totally dark. Two of the floors the stairs were completely unlit. No lights at all. Parents carrying their small kids, sleepy children drug out of bed, walking down stairs in the dark. Not only that, there was a chair in the stairwell on one floor, cleaning equipment on another. So incredibly dangerous, and I'm guessing a pretty severe safety violation. The bottom floor of the stairwell didn't even have a wall for Christ's sale, we were looking at insulation! I wish that I was joking, this place was really bad. Do yourself a favor and stay literally anywhere else. Such a bummer too, because everything else about our trip was great!

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Hello chelseahouser, We are truly sorry our property did not meet your expectations. Please contact our Dir of Guest Experience at Francis@hotellulu.com so we can further discuss offline.

"Wanted to love it, unfortunately I didn't"

3
DisneyCheri, San Francisco, California 16/06/2021

Let me start with the fact that I rarely write reviews. I just feel like I had a different experience than the other reviewers. I've had great experiences with Best Western hotels and am a BW reward member. When I saw that this hotel was part of BW, I was really happy. It's close enough to Disneyland to walk, if you're a walker like I am. The website showed a lot of amenities that I liked. I've been here one night, out of three, and am disappointed with my stay so far. The website showed a pool bar. With the heat being in the 90's, sitting by the pool with a refreshing cocktail would have been nice. Unfortunately, the pool bar isn't going to be open until Thursday - day before I leave. The website mentioned a modified breakfast, similar to other Best Western locations. Hotel employee informed me yesterday, there is no breakfast. I left my room this morning around 9:30. Housekeeping was in the hallway. Unfortunately, when I returned to my room around 3:00, my room hadn't been cleaned. To be honest, I don't need my towels or sheets changed, I make sure I don't put the sign up for that, but I do like to have my bed made and the food I left in the garbage to be taken out. The keys are wonky - it takes at least five times to open the door. The water pressure sucks. And when they updated the rooms after it was the Red Lion, they didn't put in any USB ports and there are very few electrical outlets. I know these are all first world problems, but this is Trip Advisor and most of the complaints are. Maybe I'm cranky and tired from the Anaheim heat. All I know, is I really wanted to love this hotel and I don't. The price was fantastic. The location is great for someone like me. There's a Walgreen's a half block away, which is really convenient for getting snacks and drinks. Pre-pandemic I came down to Dland a few times a year. I won't say I will never stay here again, because the price was really good, but it won't be my first choice.

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Hi DisneyCheri, Appreciate your detailed feedback. Please reach out to me or Gabby, our Dir. of Guest Experience. You being a frequent Disneyland visitor and BW member, we would love for you to make us your 1st choice in the Disneyland Resort corridor.

"Welcome back to the happiest place"

4
ScarlettlovesRedd, San Francisco, California 10/06/2021

!back to the happiest place on earth¡ Despite the long shut down of the hotel and the uncertainty of the near future, we noticed the staff were working hard to make it happen. Renovation on going but created little or no disturbance to the guests. Parking is gated, and need to scan card to get in and out of the open parking. No breakfast was available. In terms of amenities, if the room can accommodate a bigger fridge... that will make it even better.

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Welcome come back to the Disneyland ScarlettlovesRedd. Thank you for your feedback.

"Fun hotel to stay at near Disneyland"

5
ExplorerDad, California 03/06/2021

Stayed here for the first time during a visit to Disneyland & California Adventure. It was perfect for us – comfortable rooms/beds, a nice swimming pool and a great location. The hotel is basically at the intersection of Harbor & Katella, so it was an easy walk to and from the parks. The hotel has a sunny and fun California decor/vibe and the employees were friendly and helpful. We're planning another trip here in a few months (since we just missed the opening of Avengers Campus ☹) and would definitely stay here again.

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thanks for the feedback ExplorerDad. Glad you enjoyed your stay with us. Avengers Campus is awesome (had a sneak peek). Looking forward to welcoming you back in the near future.

"Cool New Hotel with a Great Location"

5
Willtravel1001, San Francisco, California 30/05/2021

A very nice fresh and cool hotel. Not sure what the hotel was before but was newly renovated. The rooms were clean and nice size. The staff were really friendly and accommodating. And the location is the best. My family had a very good stay. Thank you!

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for your feedback Willtravel1001, glad you and your family enjoyed the stay. Yes our location is ideal.

"Everything about this place was amazing!"

5
User 20/05/2021

We stayed here for a Disney trip with a 11 & 3 year old. Couldn't have met all our needs more perfectly. We got a double queen room and we could see the park from a distance. Plenty of space for all 4 of us (large rooms!). The room and entire hotel was very clean and looked new. Staff was awesome-friendly, prompt, cared about our experience. Location was great. Very short walk to the park entrance which was great given the kids. The hotel had a pool and bar. I'm definitely coming back!!

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We are delighted you and your family had a great time! Thank you for selecting Hotel Lulu as your home base, we are proud of our newly renovated resort. We look forward to your return!

Ces avis expriment l'opinion subjective de voyageurs individuels et non pas celle de TripAdvisor LLC ou de ses partenaires.