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Vorteilscode

Hotel Lulu, BW Premier Collection, Anaheim

1850 S Harbor Boulevard, 92802-3510, Anaheim, United States - Siehe auf einer Karte
Hotel Lulu, BW Premier Collection - Aussenansicht Das Hotel Lulu, BW Premier Collection ist ideal in Anaheim Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das Hotel Lulu, BW Premier Collection ist bestrebt, eine familienfreundliche Atmosphäre zu schaffen, die den Zauber einer Reise nach Disneyland® mit dem berühmten entspannten Flair von Südkalifornien verbindet. Vom Moment Ihrer Anreise bis zum letzten Abschied möchte Ihnen das Hotel Lulu bieten, was Sie sich von einer Reise in die Unterhaltungshauptstadt der Welt versprechen. Das fröhliche und skurrile Hotel Lulu freut sich auf Ihren Besuch.

BW Premier Collection

Hotel Lulu

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Restaurant
    Restaurant
  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • Lounge / Bar
    Lounge / Bar
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Mehrsprachiges Personal
    Mehrsprachiges Personal
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
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Bewertung unserer Kunden

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Gebildet aus de 14 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
5
Sehr gut
5
Befriedigend
2
Mangelhaft
0
Ungenügend
2
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
0
Familie Familie
3
Geschäfts-<br>reisende Geschäfts-
reisende
0
Paare Paare
0
Reisen mit Freunden Reisen mit Freunden
0
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Hotel was nice service was horrible."

3
User 29/07/2021

We stayed here for a week while visiting Disney. The hotel itself is nice and clean. Loved being able to see the Disney Fireworks every night. The only complaint I have is that they would not come in and clean our room even though we asked numerous times. I understand they don't make the bed but it would be nice to have the trash emptied and towels restocked. We had to ask for clean towels on 2 occasions and even had to get more toilet paper. They do not restock the rooms for some reason. Upon check in there was also no information provided about what amenities were available to us. Desk staff and maid service needs to be better. We were finally told to put our trash and dirty towels in the hall. Never experienced this at a Best Western before.

"Nice clean hotel, customer service needs a little help"

4
User 21/07/2021

I enjoyed the hotel it was clean and has a decent location for your Disneyland vacation. The reason for the lower rating is the customer service. I had two rooms each having an issue the first room was with the TV and it took 3 calls to the front desk before they would send someone up to help. It just required the actual tv remote not the direct tv remote. The other room had no stopper for the bath tub. I was told the general manager had said they aren't stocking them. Really I just spent hundreds of dollars on a room and you can't provide a stopper for the bathtub. Our other room had one…I also received a call in the middle of the day wanting to know if I was the one who requested my room to be cleaned. It wasn't me…I think maybe the staff at the desk might need a bit more training. I will probably give them another try in the future but definitely think there is room for improvement.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Kristine, While we are delighted to hear that you enjoyed our clean and comfortable accommodations, we are saddened to hear that there was a lapse in service on our end. We have notified our team members at the front desk and can assure you that the next time you stay with us at Hotel Lulu, BW Premier Collection, you will be given nothing less than a five-star stay.

"Great Disneyland Hotel"

4
M6368ORsaraf, Salt Lake City, Utah 20/07/2021

A great 'new' hotel within walking distance of Disneyland. I've always trusted the Best Western brand and this one delivered. Hotel staff were so welcoming and helpful. No breakfast options were provided even though the hotel website noted that there would be something. We didn't use the pool but it looked great.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Sara, Thank you for staying at Hotel Lulu, BW Premier Collection. We are glad that you enjoyed our excellent location and friendly service. Due to current regulations, we are not offering breakfast services and apologize for the inconvenience. We'd love to have another opportunity to host you.

"Nice Hotel Close to Disneyland"

5
Jere B, Rock Springs, United States 19/07/2021

Nice clean hotel 10-15 easy walk to Disneyland. There is two drugstores right next door to the hotel, and a wide variety of restaurants close by as well. Elevators can be a little crowded during certain times of the day, so beware

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Jere, It sounds like our location was perfect for your fun plans in Anaheim, and we couldn't be happier! Hopefully, our clean and cozy rooms made for the ideal place to rest after your adventures as well. Thanks so much for choosing us for your lodging needs, and we hope to have you back soon!

"Hotel Lulu!! So nice!"

5
96Pea, Corning, California 12/07/2021

Hotel overall was very comfy. Bar was great, we were able to get a drink even though bar was closing. Seem to be working out a few small kinks since they opened recently. All in all we had a great time!! Beds were very comfy and room was very nice and not noisy!

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for your glowing review of your stay at Hotel Lulu, BW Premier Collection. It is fantastic to hear that you liked our comfortable, peaceful accommodations and delicious drinks! We look forward to welcoming you back in the future.

"Had a nice stay"

4
User 11/07/2021

Hotel was clean and adequate for our needs. Staff was friendly. Would appreciate more housekeeping service now that COVID is declining. Loved the craft table for the kids which kept them busy while we were preparing for check out. Haven't seen this before and it's a definite plus.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Rod, Thank you for the review and your recent stay at Hotel Lulu, BW Premier Collection. It is great to hear you enjoyed our clean accommodations and friendly staff. We're also thrilled that you and your children enjoyed the craft table. Please come back and stay with us again on your next visit to Anaheim.

"Good hotel"

4
956garrettp, Modesto, California 07/07/2021

Solid hotel overall. Staff a little slow with check in/out. Nice property. Good views out the windows. TV Remote in the room would only work if standing in one spot where you couldn't see the tv. Bed was soft and came with like 7 pillows.

General Manager, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Dear Garrett, Thank you for staying with us at Hotel Lulu, BW Premier Collection. While we're thrilled that your overall stay was enjoyable and that our comfortable accommodations and wonderful views were highlights of your stay, we regret any inconvenience caused by the delay at check-in as well as by the TV remote. It was a pleasure to host you, and we hope to welcome you back in the future.

"Very dirty."

1
floresjoseph951, Riverside, California 28/06/2021

When we arrived all trash cans around the building were full and spilling out trash with trash on the floor all around it. Lobby left like they have no AC. Once we got to our room door hinges and locks were so messed up door wouldn't close or lock. When I told guest services and asked for another room they insisted they would send someone to fix it. After waiting 45 mins no one came and finally they just changed our room. The next room we had smelt bad and the TV would go in and out of connection every 25 seconds.

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Hi floresjoseph951, thank you for your feedback. We will review and address with our team.

"2021 Disney Trip"

5
christinerichey, Fairfield, California 28/06/2021

This turned out to be a very nice hotel, after the last BW I had stayed at I can say that this has redeemed my faith in BW and the comfort, service, value and friendliness they provide for their customers.

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Great to hear you had a fun and memorable Disney trip. Hope to see you soon again.

"Avoid this hotel"

1
User 24/06/2021

Good lord, where to begin… looks nice from the outside, location was good, pretty close to the parks. However, things went downhill quickly. Our key cards did not work, right after checking in. We had to go back downstairs to have them re-activated (even though we had just been handed them). There were several people at the front desk also having the same issue with their room keys and gate access to the parking lot. Once we finally got into our tiny room we realized that the tv didn't work. We called the front desk and they sent up an engineer. He let us know right away that the dish was out, and had been for several weeks. They knew, weren't doing anything about it, and put us in the room anyway. Apparently most of the 7th floor TVs were also out. Fun. The restaurant is closed, same with the coffee bar. Which would have been fine if there had been coffee in the room. There was two packets of instant coffee in the room and an electric kettle. 2 packets for 2 people for 4 days… also there was no maid service for 4 people for 4 days in a tiny room. So gross. All of this leading up to the main attraction: the fire alarm going off at 10:15pm the first night of our stay. The kids were already sleeping, we had to wake them up and drag them out of bed and down 7 flights of stairs. Here's where my real problem with this place begins. It was night time, totally dark. Two of the floors the stairs were completely unlit. No lights at all. Parents carrying their small kids, sleepy children drug out of bed, walking down stairs in the dark. Not only that, there was a chair in the stairwell on one floor, cleaning equipment on another. So incredibly dangerous, and I'm guessing a pretty severe safety violation. The bottom floor of the stairwell didn't even have a wall for Christ's sale, we were looking at insulation! I wish that I was joking, this place was really bad. Do yourself a favor and stay literally anywhere else. Such a bummer too, because everything else about our trip was great!

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Hello chelseahouser, We are truly sorry our property did not meet your expectations. Please contact our Dir of Guest Experience at Francis@hotellulu.com so we can further discuss offline.

"Wanted to love it, unfortunately I didn't"

3
DisneyCheri, San Francisco, California 16/06/2021

Let me start with the fact that I rarely write reviews. I just feel like I had a different experience than the other reviewers. I've had great experiences with Best Western hotels and am a BW reward member. When I saw that this hotel was part of BW, I was really happy. It's close enough to Disneyland to walk, if you're a walker like I am. The website showed a lot of amenities that I liked. I've been here one night, out of three, and am disappointed with my stay so far. The website showed a pool bar. With the heat being in the 90's, sitting by the pool with a refreshing cocktail would have been nice. Unfortunately, the pool bar isn't going to be open until Thursday - day before I leave. The website mentioned a modified breakfast, similar to other Best Western locations. Hotel employee informed me yesterday, there is no breakfast. I left my room this morning around 9:30. Housekeeping was in the hallway. Unfortunately, when I returned to my room around 3:00, my room hadn't been cleaned. To be honest, I don't need my towels or sheets changed, I make sure I don't put the sign up for that, but I do like to have my bed made and the food I left in the garbage to be taken out. The keys are wonky - it takes at least five times to open the door. The water pressure sucks. And when they updated the rooms after it was the Red Lion, they didn't put in any USB ports and there are very few electrical outlets. I know these are all first world problems, but this is Trip Advisor and most of the complaints are. Maybe I'm cranky and tired from the Anaheim heat. All I know, is I really wanted to love this hotel and I don't. The price was fantastic. The location is great for someone like me. There's a Walgreen's a half block away, which is really convenient for getting snacks and drinks. Pre-pandemic I came down to Dland a few times a year. I won't say I will never stay here again, because the price was really good, but it won't be my first choice.

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Hi DisneyCheri, Appreciate your detailed feedback. Please reach out to me or Gabby, our Dir. of Guest Experience. You being a frequent Disneyland visitor and BW member, we would love for you to make us your 1st choice in the Disneyland Resort corridor.

"Welcome back to the happiest place"

4
ScarlettlovesRedd, San Francisco, California 10/06/2021

!back to the happiest place on earth¡ Despite the long shut down of the hotel and the uncertainty of the near future, we noticed the staff were working hard to make it happen. Renovation on going but created little or no disturbance to the guests. Parking is gated, and need to scan card to get in and out of the open parking. No breakfast was available. In terms of amenities, if the room can accommodate a bigger fridge... that will make it even better.

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Welcome come back to the Disneyland ScarlettlovesRedd. Thank you for your feedback.

"Fun hotel to stay at near Disneyland"

5
ExplorerDad, California 03/06/2021

Stayed here for the first time during a visit to Disneyland & California Adventure. It was perfect for us – comfortable rooms/beds, a nice swimming pool and a great location. The hotel is basically at the intersection of Harbor & Katella, so it was an easy walk to and from the parks. The hotel has a sunny and fun California decor/vibe and the employees were friendly and helpful. We're planning another trip here in a few months (since we just missed the opening of Avengers Campus ☹) and would definitely stay here again.

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thanks for the feedback ExplorerDad. Glad you enjoyed your stay with us. Avengers Campus is awesome (had a sneak peek). Looking forward to welcoming you back in the near future.

"Cool New Hotel with a Great Location"

5
Willtravel1001, San Francisco, California 30/05/2021

A very nice fresh and cool hotel. Not sure what the hotel was before but was newly renovated. The rooms were clean and nice size. The staff were really friendly and accommodating. And the location is the best. My family had a very good stay. Thank you!

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
Thank you for your feedback Willtravel1001, glad you and your family enjoyed the stay. Yes our location is ideal.

"Everything about this place was amazing!"

5
User 20/05/2021

We stayed here for a Disney trip with a 11 & 3 year old. Couldn't have met all our needs more perfectly. We got a double queen room and we could see the park from a distance. Plenty of space for all 4 of us (large rooms!). The room and entire hotel was very clean and looked new. Staff was awesome-friendly, prompt, cared about our experience. Location was great. Very short walk to the park entrance which was great given the kids. The hotel had a pool and bar. I'm definitely coming back!!

John C, General Manager at Hotel Lulu, BW Premier Collection, responded to this review
We are delighted you and your family had a great time! Thank you for selecting Hotel Lulu as your home base, we are proud of our newly renovated resort. We look forward to your return!

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