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Best Western Hotel Merrion, Amritsar

4.0/5  - basé sur 492 notations.
45 District Shopping Complex B-Block, 143001, Amritsar, India - See map

Amritsar is a holy city in the state of Punjab, India. The name of the city derives from the name of the pool around the Golden Temple (aka Harmandir Sahib), and means 'holy pool of nectar'. Amritsar is the spiritual and cultural center of the Sikh religion, and they are rightfully very proud of the city and their very beautiful and unique Gurdwara, their place of worship. The Golden Temple was initiated by Guru Ramdaas Ji, the fourth Sikh Guru, and completed in 1601 by his successor Guru Arjan Dev Ji. It is now a major pilgrimage and tourism center. Experience the beauty and spirituality of this city when you stay with us at the Best Western Merrion. Our hotel is located in Ranjit Avenue, which is the prime location in Amritsar. Our hotel is designed with a contemporary style, excellent finishes and top quality fixtures and fittings. We also offer excellent facilities that include a spacious multi-cuisine restaurant, bar, a coffee shop, three conference rooms, one banquet hall and a pool-side open kitchen and lounge. We also provide a small rooftop pool and an attached gymnasium.

Best Western

Hotel Merrion

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Onsite laundry
    Onsite laundry
  • Valet parking
    Valet parking
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 479 guest reviews
NOTE ISSUED
Excellent
207
Very Good
185
Average
57
Poor
21
Terrible
9
REFER TO NOTICE
Business Business
71
Couples Couples
73
Family Family
206
Friends getaway Friends getaway
69
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Not worth the price"

3
13/08/2018

I read the good record and decided to stay there with my family. But in my experience, this is an average hotel. The hotel ambience is good. But few basic features are lacking. The hotel has Central air-conditioning. The temperature of AC will reset to 17 degrees in the night on its own. My 2 year old was with me and he fell ill due to this. On the first day of our stay, water started dripping from the AC duct into my wife's plate while we were having breakfast. We calmly reported it to the the staff thinking that they are not aware of this. We choose a different seat the next day. We saw the lady sitting on the first day's seat complaining of the water dripping into her plate. This is not acceptable. There is not good coordination between the reception and house keeping. 2 hour time is not enough for them to get the room cleaned. The pool was full of mosquitos as 8 am Having said all this, I must say that few of the staff members are very nice and courteous. We forgot our I phone in lobby and the staff had honestly kept it secure till we returned. The breakfast is also very good and starts at sharp 7 am.

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear Sir / Madam Report response as inappropriate you for your feedback regarding your stay at our hotel it truly helps us serve you better. We deeply regret the inconvenience caused during your stay due to various services and quality related issue. we are really surprised about the temperature of the air conditioned in room which was set to 17 degrees and no staff has intimated you to set the temprature as per your choice which air conditioned has an option for the same ,we are extremely sorry for the same. secondly ,about the driping of water from ac duct again the miscommunication & maintenance issue & could be resolved there only . we are extremely sorry on behalf of my team about your bad experience during your stay & we assure you it is otherwise unlike the high standards of service we endeavor to maintain. We have also noted area to improve based on your feedback and assure you that we will work on the highlighted area with our team so that we can continue to improve our services and product. we have looked the entire matter very seriously with our team We look forward to welcoming you back once again. Regards Vandana Kumar 9216773817

"Excellent hotel"

5
10/08/2018

Great services and friendly staff Thanks Best Western merrion for your services. Superb food clean rooms for vegetarians paneer malai and non vegetarian butter chicken and the stay is so peaceful not less than any 5star hotel it is my 2nd visit and would stay with them whenever I land to Amritsar

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear Sir / Madam Greetings of the day Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. your apperication about our food & h.keeping is again the source of motivation and encouragement to our staff which really can boost up their moral more high . thank you once again We all look forward to welcome you back in near future. sincerely yours Vandana Kumar

"Basic but good"

4
06/08/2018

Visited in Feb on a month tour to India. Good basic rooms, food fine but problems on one night with inconsiderate guests partying next door. Is a bit out o0n a limb from main areas of interest but fine for a couple of nights. Large shopping complex next door Bar staff attentive-Nice to have a happy hour

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear Sir / Madam Have a great day Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. The feedback regarding the party noise during your stay would be taken care in future for your comfortable & memorable stay We all look forward to welcome you back in near future. sincerely yours, vandana kumar

"Value for money"

4
14/07/2018

Good hotel, nice rooms, decent staff. you ask for anything and they will make it available. The only concern is that swimming pool is hardly available in evening due to private parties, however this is their business so ok.

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear sir / Madam Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence, we are really very sorry that you could not use our pool facility due to non availability . We all look forward to welcome you back in near future. sincerely yours, Vandana Kumar

"Very nice"

5
10/07/2018

It was very good experience with this hotel, staff was good, food was tasty, rooms were clean, soft spoken staff, spacious parking, ac cooling was good, able to watch all channels on installed set up box,

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear Sir / Madam Thank youou for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. sincerely yours. vandana kumar

"Banquet party"

5
22/06/2018

We had banquet party today . The food was assembly service was excellent the quality of hygiene was too good the behavior of staff from door man to the manager at front office desk was very polite and helpful. We wish the success to hotel.

Dheeraj h, Manager at Best Western Merrion, responded to this review
Dear Guest, Greetings of the day !! We appreciate knowing we could make your experience at Best Western Merrion Amritsar a happy one. Your compliments about the food and the service delight me and it gives me great pleasure to share it with the entire team who put in their efforts. The same has been especially shared with Chef and Front desk Team. Our endeavor at the hotel is to provide best-in-class service to our guests and we are glad to learn that we lived up to your expectations. We look forward to the pleasure of your continued parties and functions. Warm regards, Dheeraj Heera

"Horrible experience AVOID it"

1
14/06/2018

Theybhavevno concept of customer service. The pool was dirty, staff was rude. Management is non responsible. They have no idea what they promise is being delivered or not. I have never written down negative review for any one, but you can imagine how bad my experience would have been with them.

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear Sir / Madam Report response as inappropriate you for your feedback regarding your stay at our hotel it truly helps us serve you better. We deeply regret the inconvenience caused during your stay due to various services and quality related issue and assure you it is otherwise unlike the high standards of service we endeavor to maintain. we really apologize for staff unprofessional behaviour & for dirty pool , but we need your retention all times in our hotel , On your next visit you will be offered 50% discount on room reservation & 30% discount on food with vvip services & amenities , although we know that these things will be very small for you , once again really sorry for inconvenience We have also noted area to improve based on your feedback and assure you that we will work on the highlighted area with our team so that we can continue to improve our services and product. We look forward to welcoming you back once again.

"Awesome Hotel : Value for Money"

5
13/06/2018

Awesome Hotel. Great Maintainance. Room had: Bathtub, Hair Drier, centralised AC, newspaper, dth with all channels, ceiling to floor glass window, kettle, dental kit, Basic toiletries. Room also had a guide for: 1. The hotel 2. Amritsar attractions Gym, swimming pool on the terrace & 2 working restraunt Cons: No outdoor space. No balconies. Expensive room Service

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear Sir / Madam Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. sincerely yours Vandana Kumar General Manager

"Value for money"

5
02/06/2018

Provides the best facilities in a reasonable price. Hospitality is great and the staff is really welcoming. Interiors have a western influence which makes stay more enjoyable. Apart from that the concept of rooftop pool is amazing for a stargazer like me it's the best way to chill in the evening beneath the stars. Liked this place alot.

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
dear sir / madam Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. regards vandana kumar general manager 9216773817

"Good property"

4
02/06/2018

Stayed with a friend. Checking in at 10 p.m. was a breeze. Got nice food through room service at 11:30 p.m. even when the restaurant was closed. All the amenities in the room except for the TV were working fine. Would recommend for a short or long stay.

"Nice Property"

4
30/05/2018

Located at an excellent location in Ranjeet Avenue Rooms are spacious with nicely laid out facilities The corners rooms are superb with full life sized windows in two sides and provide an excellent view at night Check in and check outs are quick. Mini bars are good. Bathrooms are nice with all amenities. Nice place overall Recommended

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear sir Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. sincerely yours Vandana Kumar

"Dewan"

5
27/05/2018

Great service and food. Wonderful place to stay and relax in the outskirts of amritsar.Near to gurudwara with hardly 15mins of drive.Cooperative staff with prompt service and peaceful neighbourhood. Food is good too.

Dheeraj h, Manager at Best Western Merrion, responded to this review
Dear Guest, Thank you for sharing your time and posting a review of our hotel on TripAdvisor. We are pleased to know that the services and facilities offered to you were to your satisfaction. Your feedback has been shared with the team and we are delighted to note that you have carried back fond memories of your experience here at Best Western Merrion, Amritsar Thank you once again for posting a review of your experience and we look forward to the opportunity of welcoming you back really soon! Warm Regards, Dheeraj Heera

"Shocker"

1
15/05/2018

Been a Best western Gold Reward Member , and this was certainly not Best western standards . The Rooms are run down , the cleanliness is not visible . The Amenities are not great , and even if you are away from the elevator , there is ample noise . More so the Curtains are shabby along with the breakfast which is also too sedate and outdated . Nothing in this hotel made us believe that we were at a Best western . When asked about service to ask anything that is needed by the guests , the service staff has a rude shrug to what we say . The only person with a big smile and warm welcome was the Door Man .

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear Capt. Unmesh greetings Report response as inappropriate you for your feedback regarding your stay at our hotel it truly helps us serve you better. We deeply regret the inconvenience caused during your stay due to various services and quality related issue and assure you it is otherwise unlike the high standards of service we endeavor to maintain. We have also noted area to improve based on your feedback and assure you that we will work on the highlighted area with our team so that we can continue to improve our services and product. We look forward to welcoming you back once again. sincerely yours Vandana Kumar General Manager 9216773817

"Not that great"

1
04/05/2018

This was our second visit and were really surprised at how the quality (room and service) has gone downhill. We were constantly disturbed by the room service people at odd hours asking us if we wanted the room clean. When we would say no, there would be another person knocking at our doors (we had booked more than one room) after an hour asking again if we wanted cleaning. It got to the point that we had to complain to the front desk. However we continued to get employees knocking at our doors at odd hours-perhaps they figured that we were not in the room -thankfully we never leave valuables in our rooms. We would not suggest this place, there are some better hotels around, skip this one.

Dheeraj h, Manager at Best Western Merrion, responded to this review
Dear Sir, Greetings of the day !! Thank you for providing us with your valuable feedback. I have made a note of your feedback with regard to the service people and I wish to assure you that we have taken up the matter of your feedback immediately with all concerned team members, please accept my sincere apology for any inconvenience caused on account of the same. My team and I request you for another opportunity to be of service to you and I personally assure you of a pleasant and memorable stay. I look forward to the pleasure of your continued visits. Warm Regards Dheeraj Heera

"Ridiculous service and outdated facilities"

2
23/04/2018

Visited in April along with my brother for 2 days and was in for a rude shock in terms of service. They called us up at around 12 noon on the day of checkin and asked us about checkin timings. We also asked them to arrange for a car for next day travel but they finally got back to us only at 830 pm in the night. Don't know why it takes so much time! Once we checked in we were made to wait for 15-20 mins because they had arranged for 2 separate beds - Surprising that when they called us in the morning to inquire about checkin timings, they completely missed this... In the room, there is a smell of liquor, the TV remote doesn't work and the electronics guy was hell bent on proving that the TV can't be operated with remote and can be done only manually (only STB remote works). The room service didn't replenish our towels (had to remind them) and the toiletries. The only advantage of this hotel is its location. Rest is quite disappointing

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear Valued Guest , Thank you for your valuable feedback. We are extremely sorry to hear that you did not find your stay with us upto your expectation and sincerely regret the inconvenience caused. We would like to request you to treat this incident as an isolated case and be rest assured that this is not typical of the high standards of service and hospitality that we aim to achieve. Your feedback is well noted and the same has been discussed with the concerned at length to avoid its recurrence . We once again thank you for your feedback and we sincerely look forward to welcome you back in the near future. sincerely yours, Vandana Kumar

"Nice place, great service, but rooms are average"

3
08/04/2018

We checked into a suite around 4pm and there were no towels in the room. On asking we were told towels were being washed, and were provided a quick two towels but it didn't look clean! The carpet in the room needs to go!!!! The staff needs to be trained in hygeine and service. The people are extremely nice. The Kulcha Land is walking distance from here, otherwise, there isn't much in the neighbourhood.

Dheeraj h, Manager at Best Western Merrion, responded to this review
Dear Guest, Greetings of the day !! Thank you for your feedback, I regret learning that you did not have a pleasant stay at the hotel. I have made a note of your feedback and had a detailed discussion with the team to address the issues highlighted by you. We endeavor to provide world-class service to all our patrons and it is very disappointing for us to know that you did not have a comfortable stay. Please accept my unqualified apology for the same. I request you to kindly afford us another opportunity to be of service to you and I give you my personal assurance that you will have a memorable stay whenever you stay with us next. I look forward to the pleasure of your continued visits. Warm Regards Dheeraj Heera

"Nice hotel"

4
05/04/2018

Hotel is nice n foods are good but expensive.Location of hotel is far from Golden temple but hotel area is clean an peaceful.It is near to railway station also.Near by area is full of shops and offices.

Dheeraj h, Manager at Best Western Merrion, responded to this review
Dear Guest, Greetings of the day !! We appreciate knowing we could make your experience at Best Western Merrion Amritsar a happy one. Our endeavor at the hotel is to provide best-in-class service to our guests and we are glad to learn that we lived up to your expectations. We look forward to the pleasure of your continued visits. Warm regards, Dheeraj Heera

"Decent hotel and nice place to stay with family"

4
05/04/2018

A bit out of the hustle and bustle of the center of Amritsar and around 25 mins drive from the Golden temple, this is a warm and friendly hotel. The staff are really good and helpful. The rooms are big and good for family. We stayed there with our 1.5 year old kid recently and the stay was comfortable. (Keep a note that they do not provide baby cot in the room). The food including the breakfast was really good. The only negative i felt about the hotel that it was very compact in size compared to other best western hotels i have been. But overall if you are looking to spend 2-3 days in a place comparatively nearby to the airport and away from the hustle and bustle of the city, go for it.

"Could have been a wonderful stay"

3
29/03/2018

What to say for a hotel like this... Despite everything being in place the troubles were unnecessary. The room Service of hotel is absolutely fabulous during evening and night hours, the time taken to deliver, temperature of food, clearance, taste was all wonderful. Housekeeping however had been slow at times. Shower in the room had varying pressure as in water pressure was varying cyclically. Food at buffet breakfast was cold and parathas were very dry and hard...

"Failed to live up to expectations"

3
29/03/2018

Stayed there for a night.Chose this place over County inn and Golden Tulip and what a mistake it was! The room was just average with partially stocked mini bar.The rtoiletries provided were average and worst was the shaving kit with an 8 Rs local razor. The breakfast buffet was limited and the worst part was that it was in a makeshift hall instead of a restaurant.Service was super delayed (Sauce was served after I finished my Omelette) Location is OK.There is nothing great about it as it is far from the city center where real action is

"Nice place to stay at"

4
28/03/2018

Located centrally and very close to the golden temple which is great.. Warm and friendly staff and lovely rooms. Overall a lovely stay.. Reason for rating it a 4 star coz we were made to wait for our luggage for 25 mins at the time of check out. Special thanks to Aarvi (I think that's her name) for the extra step of helping us with the information of good places around..

"Excellent Service and Food!"

5
21/03/2018

We did party for our friends and family of around 140. Uttam Kumar who is manager at this location personally helped us picking the menu and made sure our party went fine and all are guest are happy. Food was awesome. I'm very pleased with the service Best Western provided and I will highly recommend this place for parties and functions.

"good hotel"

5
19/03/2018

Excellent stay. Good rooms, clean, tidy and neat. Delicious food. Breakfast and dinner was excellent. Live band playing music during dinner. Lucky was our waiter and he served us well. Lots of good vegetarian food. Staff are doing and excellent job. Well done!!

"Good Food and best place to stay"

4
10/03/2018

I Stayed in this hotel during last Winter Holidays in Amritsar. My friend suggested me the Name of This Hotel to stay, I had a good experience during my stay. the overall ambiance of rooms, restaurant is good. Easy Check-in & Check Out within less time.

"Great hotel"

5
05/03/2018

I was there for an event in Amritsar while I booked my stay for this place. The hotel has the perfect room which shall give you amazing vibes. As soon as you enter it, you feel spectacular. The luxurious rooms herein are as amazing as my write up is. Service is superb as well. Food would steal your heart.

"Short and fine"

4
04/03/2018

We stayed here for one night for a touristic visit and had a comfortable stay at the hotel. Food quality needs a closer look. The room was a large one and the other 2 rooms we had for the family were comfortable.

"Good Stay"

3
23/02/2018

Good food... restaurant was really good and yhe staff is also nice... Rooms were also very good... I loved the location of the hotel-- Ranjit avenue... which is right in the heart of the city and is near every hotel and restaurant .. liked my stay

"Stay was awesome in best western holet"

5
21/02/2018

I stayed in this hotel with my husband. Staff was very nice. Always greet with smile. They arranged decoration in our room for honeymoon night. It was awesome. Hotel located in the heart of the city. Breakfast was good. Room with front facing view. Overall very nice stay with star category. Thanks Harpreet for quick checking at late night. Hope to visit again soon. All the best.

"Warm hospitality "

5
20/02/2018

Staff is very loyal... My was excellent staff really care for the guest udey i really want to thank you made our stay comfortable..... Staff provide local information very well of local visits.. That was very helpful to us.

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear Mr. Eduard Greetings Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product ,service & staff is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. sincerely yours Vandana Kumar

"Bad service good hotel"

3
15/02/2018

The service standards of this hotel is really pathetic, the staff don't really care about anything you ask for, specially the room service. Food is average, breakfast and dinner menu served as buffet is very limited. The aka carte menu is very expensive. The rooms are good with all facilities n amenities. Overall it's an average hotel and expensive. The location is good but about 4-5km away from the main city and golden temple.

"Best Hotel in the vicinity"

5
15/02/2018

This hotel is located just 2-3 kms from Amritsar junction and 7-8kms from the golden temple, It's a 4 star hotel with 40 well maintained rooms, i liked there services. Good food served and attentive staff. Hotel has a roof top pool, an in-house banquet and a restaurant at the first floor. On my next visit to Amritsar , I am staying here only .

"Average property"

3
29/01/2018

Equivalent to 3 star property and not value for money, front desk manager was not at all co operative. . Had problem with check in and check out. . Room and food was fine but expensive.. can HV better room amenities

"Pros. : Location & Staff, Cons. : Quality and Cleanliness"

3
21/01/2018

My flight got cancelled and I reached the hotel much later than expected. The room was reserved and check in was smooth even at early morning. Room size and furniture are decent. The only issue was that the bedding has black spots/dirt marks and it seemed like being done up with the same bedding. Also the toilet wasnt clean and there was a stink. Had to call room service in less that 10mins to check-in but I wasnt really satisfied with the room so I checked out within 2hrs and time to spare. The check out process was slow as the the house keeping did not confirm everything in place even after 3 calls from reception.

"Amazing"

5
16/01/2018

This is a very good hotel to stay at in Amritsar. Very nice rooms and great breakfast. Have been to this place thrice and it never disappoints. This review was long pending but never too late. Hope their standards are still high and hope to visit soon

"Good Hotel in Amritsar"

4
12/01/2018

If you are visiting to Amritsar for Golden Temple visit or for some busibess trip then you can choose it as a budget hotel for your stay. It has a wonderful swimming pool at the top roof. Staffs are really good as well as the room service. Food quality too is good

"Great Hotel & Staff"

4
10/01/2018

We booked this hotel for our one day stay to visit the golden temple but unfortunately our flight got canceled last minute and we just could not reach the city. The hotel was kind enough to understand our problem and shift our booking dates for later dates till we made other arrangements to reach Amritsar. finally when we reached the Hotel a few days later, I was happy to see that we made a good decision of booking the hotel. Great staff, nice food and excellent and clean rooms. We had the dinner in the hotel and a complete authentic taste of Indian food was served. Breakfast too was elaborate and satisfying. Golden temple was 12-15 mins drive from the hotel , so were the market places.

"Not Bad"

3
08/01/2018

Not a bad Hotel for one night stay in Amritsar. Except for the check-in staff everybody else was good. Asked the bell boy to get another key for the room and no one came back with it. Did not have a chance to check out the lounge or restaurant. But when asked for, they did not have champagne available. Everything else was good.

"Good hotel with unpleasent staff"

2
02/01/2018

The restaurant service was absolutely disappointing. As we have MAP plan . There were least bother with us. They just took out print on plan paper for food menu and I must say road side DHABA is better than this. Gravy is hot but chicken piece are too cold. Naan was so hard. Taste of daal fry like some one start learning cooking .In addition t.I would never go again to this place for any reason and I don't recommend this restaurant, not even to my worst enemy.hey could hardly notice us when we wanted something

"Nice Hotel...Good Location...Clean Rooms...."

5
13/11/2017

We stayed at this hotel in July'17 for 2 nights.The location is 3-4 kms away from harmandir sahib..but its good..it has ample parking space and there is dominos.ccd and other restaurants next to it...Rooms are clean and big...with glass facaded rooms looks big and the view is niece from each room....when we checked in the refrigerator was not working..so they replaced it immediately...staff was very courteous...and services were prompt...The pool is on top floor which is like a kids pool..there is a small gym next to it.... The Breakfast was on first floor..and it has lot of varieties...Loved the breakfast for both days..Also newspaper is delivered to each room separately every morning which is a good thing....

"Good Hotel"

4
10/11/2017

Good hotel nice location Clean room @410 date of visit 8nov17 They do provide accomdation for driver account guests Buffet BF... Nice range north n south indian Over all... Property can be recommended

"Good experience"

4
08/11/2017

The overall experience was very good. The rooms were clean but there was dampness on the ceiling of my room and the food they offered in the buffet was also good. The swimming pool is small in size and had insects in it. The view from the rooftop was nice and the location of the hotel in also good. The staff was very courteous and polite. The gymnasium of the hotel is also very good.

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. Sincerely, VANDANA KUMAR

"Clean and comfortable"

4
06/11/2017

Good rooms and comfy beds with a great shower. Not much character. Food service was very poor, slow and even slower were the two speeds they knew. I gave up waiting and went to bed on both nights we stayed there. When the food arrived though it was good, well the lunchtime food was anyway, cant review the evening meal as i didnt wait.

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear Sir / Madam Report response as in appropriateyou for your feedback regarding your stay at our hotel it truly helps us serve you better. We deeply regret the inconvenience caused during your stay due to various services and quality related issue and assure you it is otherwise unlike the high standards of service we endeavor to maintain. We have also noted area to improve based on your feedback and assure you that we will work on the highlighted area with our team so that we can continue to improve our services and product. We look forward to welcoming you back once again. Thank you once again warm Regards Vandana Kumar

"Very nice"

4
04/11/2017

We stayed here for 2 nights and were pleasantly surprised. The hotel is well kept, clean and we enjoyed our stay. The rooms are big enough, the bathrooms were clean and the shower worked very well with hot water. Also the location is nice because it is slightly away from the dirty streets and so gives you a breather from the highly congested place. The front desk could use a bit of service training as they were not that responsive but regardless, we liked this hotel.

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear sir / Madam Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. Sincerely, vandana kumar

"3 night stay "

5
29/10/2017

Stayed three nights at this property and I had no complaints really clean and well maintained. I love how the hotel is in a quiet area of Amritsar great calm after exploring the busy streets. Highlight is the staff so professional, freindly and go out of there way to make sure you are comfortable and happy. Would stay at this property again.

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear sir / Msdam Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. warm Regards Vandana Kumar

"Great.... "

5
26/10/2017

I have attended many parties there. It is located at ranjit avenue. Parking is easy available. Interiors are good. Food is tasty. Staff is friendly. One of the most popular hotels in amritsar. Rooms are good.

"'Best' at what they do!!"

5
25/10/2017

And I mean it literally... We stayed here for 3 nights during our visit to the Golden Temple and the Wagah Border. There is a good selection of hotels in Amritsar in the similar price bracket, but we chose Best Western Merrion, over the others due to its convenient location and the breakfast / dinner offer. Though it seems crazy to opt for the dinner offer when you are in the land of mindbogglingly delicious food, I was glad at the end of the day, because after running around the whole day sight seeing, shopping and running around, it was good to come back to the comfortable restaurant with good food and great service. The sublime experience that started with a smooth check-in continued till the day we checked out to return home. Though I could partly attribute the great service to the overall cheerful and helpful people of Amritsar, I will stick out my neck and give full credit to the Best Western management and staff for the superb experience. And when I say helpful people of Amritsar, you will know only if you visit. There is something serene and beautiful about the place and the people, which I really cant describe.

"stay at best western merrior"

5
16/10/2017

stayed on 14th oct for one night . The checkin was prompt and was delighted to note that they had upgraded to royal suite room .room was spacious with a living & bedroom with 2nos LED TVs it was neat & clean all around. The quality of food ordered for dinner was good . The breakfast spread was comprehensive and included south indian/continental/north indian .Live counter for dosas was not available & may be put up . Room service response was sluggish & didnot clear overnight dishes till check out . the reception staff was prompt & caring .similar response from all other staff with a smile always . have dormitory facility for drivers . The location is away from city centre & serenity all around

"Average Breakfast"

4
10/10/2017

Rooms are well appointed and maintained . House keeping is good . Neat and clean lobby . The curtains in the restaurant appears to be a bit old . The service in the restaurant is average . Food quality is average .

"#Greatest Place to #Stay and #Business Suite "

5
01/10/2017

Best Western Merrion at Amritsar is a great place for both business stays and work support. No other hotel even matches the nearest benchmark this hotel lays for courtesy extended, support, staff humbleness and more. The rooms have perfect decor, uber cleanliness standards and the hotel team, specially Aarti Sharma is a great member of the best team we interacted ever. With the kind of dedication she takes her responsibility, we wish to see her as CEO/ senior hospitality industry member for her management skills. All the best. Great Stay, Great place to be: Best Western, only at Amritsar, Ranjit Avenue.

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear Sir / Madam Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product ,service & staff is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. Thanks & Regards Vandana Kumar

"They spoiled all at last. "

2
11/09/2017

I stayed with family 2 rooms 9-10 September .. things were decent till I checked out. Then My father asked a very simple thing , a hand towel be used in the lobby and He was told with a sorry face that it can't be given because they have it room only. Shocker and a hint of poor customer experience Then I asked the reception and the guy told me he would TRY. After 10-15 minutes when we were through with opening our closed luggage and take out my own hand towel they brought one. Had they extended this small gesture 10 minutes prior... it would have been other way round but they spoiled it all

"Great stay in Amritsar"

5
10/09/2017

Strategicly located with great hospitality. The rooms were awesome and really clean. The food was reasonably price and comes with live music in the evening. Will be back to this hotel when visiting the Golden Temple again.

"fair standards"

4
09/09/2017

the place is neat at very good location.. resonable standards in terms of food /cleanliness /atmostphere.staffs are helpful too. good place for travellers in amritsar away from hustle bustle of the town .. peaceful enviorment therfore highly recommend for the travellers who wish to have peaceful stay in this city with neat standards.

"Great value for money!"

5
06/09/2017

Initially we booked this hotel because we couldn't get booking in Ramada, therefore booked 3 nights here and 1 night in Ramada. I don't regret my decision about BW Merion, in fact turned out to be a much better place than over-hyped Ramada. Staff is very courteous and attentive. Hotel rooms are well appointed. Hotel is very well maintained and everything looks brand new. Overall great value for money. Location is close to all the night hot spots. Wifi is lacking with frequent loss of speed. Adequate parking available on site.

"Luxury hotel at Budget prices"

5
19/08/2017

The Best Western Merrion in Amritsar is a lovely and quaint hotel about 2.5 kms from the Golden Temple and with very well appointed rooms. The hotel has a basic gymnasium and a very very un usable swimming pool on the rooftop. What impressed me most was the helpful and ever smiling staff of the hotel. A special mention goes to Sikander at the front desk! The hotel is top class in comfort and pretty good value on the room charges..

"Good food"

5
16/08/2017

I have visited there with my family. The food was really delicious. The ambiance was good. Staff service as good. Total worth for money. I personally recommend Cream of Mushroom it was super delicious. Kudos to Chefs!!

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear Shrutica T, Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. regards vandana kumar general manager 9216773817

"Value for money"

4
15/08/2017

Stayed a day, located around 4 km from mandir. Room is good, and staff are supportive. However, hygiene at the common areas could be improved. Food is decent, except the dining hall is dimly lit. Rooms have a good view of the city. Overall, it's a choice of value for money.

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear Shrutica T, Dear sir /Madam Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. regards vandana kumar general manager -9216773817

"Amazing... "

5
25/07/2017

I have attended many parties there. Its a well known hotel in amritsar. Its food is so tasty. Parking at hotel is available. Interiors are good. Located at posh area. Surronded by other hotels also. Its a nice location for having a party.

"a great property at a wonderful location"

5
14/07/2017

beautiful property which is located at a great place. all great eateries near by and you will have a wonderful evening for sure. not tried their buffet services but food what we have ordered was great. rooms are nice and lovely..elevator is a bit slow.

"Nice and clean place with helpful staff "

5
11/07/2017

Best Western is situated at a nice location away from city but approachable.The hotel has a beautiful ambience,nice food ,clean swimming pool and very helpful staff ,specially Lokesh and front desk .I recommend this stay as it is very near to railway station and shopping mall

"Nice comfortable stay."

3
21/06/2017

Stayed at this property for a couple of days on work. Good sized rooms with a good focus on comfort and convenience. The food in the restaurant is middle of the line, neither good nor bad. The breakfast spread is good with plenty of options.

"A decent Stay and Value for Money"

4
21/06/2017

I happened to stay here just for one night with family mainly as a transit halt for onward journey. I had read few reviews and my experience is not quite different from others. I have not stayed in any other hotels in Amritsar so cannot compare but I was very satisfied with my Stay. We were given a free upgrade to an Executive room from a deluxe one. That was a nice surprise. Rooms were very spacious by Indian standards. Very clean and with good furniture and upholstery. There was wall to wall carpet in entire room, which is usually unheard of in Indian mid-segment hotels. View from living room was also great too. They have wall size French windows which offer great view and good day-light. See photos attached. We were on CP plan with complimentary breakfast. Spread at breakfast was good consisting of north as well as south Indian dishes. Both were tasting good. Lassi was available along with juice but was not of Amritsar or Punjab standard. It was more like a sweet, thicker chaas. We decided to dine at their restaurant which served good ala-carta food. There was live music and singer singing old hindi numbers / gazals had a good voice. Staff was courteous too. Only flipside was fittings in Bathroom. They need immediate replacement. Toiletry kits were good and useful. Roof top pool was also in not so good condition. They should either maintain it well or should just close it. Gym though small was functional. Overall it was a good stay and value for money. I would stay again and recommend this hotel once fittings are replaced.

"Decent destination"

4
17/06/2017

This hotel in Amritsar is a very decent place to stay in. The rooms are well-furnished and very spacious with the best available furniture. The upkeep is excellent thereby making your stay very comfortable. The food at the restaurant is great - with a wide variety of various cuisines. All in all, it makes your holiday a memorable one.

"Room for improvement"

3
12/06/2017

The rooms were nice and spacious. However, the hotel staff seemed to be too confused. The food was good and the restaurant staff were courteous. The problem I faced was more with the reception staff. That dented my overall experience.

"Neat and clean .."

5
05/06/2017

Very good property with neat and clean room and very friendly staff ...Nice pool on the top floor ....And at a good location ... Buffet breakfast was fine ....near to golden temple and other shopping market...

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear Sir Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. sincerely yours, vandana kumar 9216773817

"Excellent "

5
05/06/2017

We checked in for 1 night and hadn't slept for 24 hours. Mr Satindar in front office helped us do an early check in understanding our situation. The food I must say was beyond amazing. Do try the Tom yum soup, relax and the hotel will take care of you like they did for us.

GMBW_Merrion, General Manager at Best Western Merrion, responded to this review
Dear sir Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. sincerely yours, vandana kumar 9216773817

"Remarkable Service"

5
01/06/2017

I have visited best western this may. I visited the hotel late night and was worried about the service i would recieve late night but i was astonished with the assisstance. I Stayed there for 2 days and the boy sukhraj escorted me too well and helped me discovering amritsar too. I would suggest everyone to choose best western always. Besides the food was of particular my taste which was my main delight.

"Amenities not upto the mark"

3
16/05/2017

I stayed there for two nights. As I was in Amritsar so didn't have the food there in hotel as there are much more deliteful options moreover food was also quite expensive though. After a long 10 hour drive I thought of taking a dip in pool but disappointed as pool was on open terrace not properly maintained full of birds s**t. Gym in the hotel is only for the name machines are not working properly and the area of the gym is like 10 by 10 room size. We stayed in executive rooms and that was the best part as room was quite big and clean staff was courteous and very helpful. All in all amenities need an upgradation rest is good.

"Clean, well equipped and classy rooms"

4
13/05/2017

I stayed here with my wife for two nights. The room was clean, well equipped with things like hair dryer, bath tub, tv and mini bar. The food was good in taste and presentation. But it was costly. They should add things like bath rob and loofa. Overall it was a good experience and if we plan to visit Amritsar again then we would love to stay at Best Western Merrion.

"Excellent"

5
11/05/2017

Our stay was awesome. The staff in all areas went the extra mile to make our stay a wow experience. We strongly recommend this hotel to all who visit Amristar. Thanks goes to Mr Mahommed Tokai from Destino India Tours who planned our holiday.

"Excellent stay"

5
03/05/2017

It was an excellent stay at Best Western when we visited Amritsar for 3 days. It was a very comfortable stay with excellent Punjabi cuisine at the restaurant. Very hospital and friendly staff who helped us in ensuring that the stay was best.

"Our 2 day stay "

4
03/05/2017

Comfortable stay and pretty much centrally located. Staff was very helpful and friendly. Restaurent's are decent enough and food isn't excellent but good. All they need to take care of is bed and bathroom linen

"Memorable Trip to Amritsar"

4
03/05/2017

We stayed at Best Western Merrion from 14th April 16th April and the have come back with such pleasant memories. Staff is excellent, services excellent Food amazing! Overall Excellent Services! One advice - please change the elevator! its so old and slow and with one elevator have to keep waiting! overall lovely experience!! will surely come back!!

"Value for money"

4
30/04/2017

We had booked 3 rooms for 1 night for a family get together. All 3 rooms were very clean and good size. Washrooms were neat. Our stay was pleasant. The only problem with the hotel was its slow service; whether its room service or the elevator. Rest everything was just fine. The food was delicious! Can stay again!

"A very good hotel"

5
26/04/2017

Hotel location is perfect only 15 minutes drive from golden temple so you are close to the temple and away from the crowd. The rooftop restaurant is really nice at night. I visited in the month of february and the weather was great. They had very good offers in the bar where i enjoyed watching the football match and the staff was very friendly .

"Indeed a Best Hotel"

5
24/04/2017

As per other reviews published in Booking portal this hotel is indeed very good and staff attitude and treatment to the guest is really good. I could see this in all respects. I must thank the person who is responsible for this well trained staff. Rooms are really good and excellent bed and mattress. I enjoyed it. bath tub is another added facility. Food is also good and nothing to complain about it. They can put better Air conditioner and upkeep of Gym can be one point that they can look in to. Over all it was a pleasant stay.

"Excellent property in the heart of Amritsar town, good service, neat & clean rooms and awesome food !!"

5
21/04/2017

While you are in Amritsar, check this hotel out. its in the heart of city!! Food served is delicious !! Check out roof top pool side eating place, this place is breath taking to have few drinks and dinner ..

GMBW_Merrion, General Manager at BEST WESTERN Merrion, responded to this review
Dear sir / madam Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. With Warm Regards Vandana Kumar

"Fantastic hotel"

5
17/04/2017

Great Chinese food, very delicious.room service was excellent. services very fast I really appreciated. & reception is also play a very good roll .compliment to the reception staff for a warm welcome. And assign me room very fast. Compliment to Sukhraj who escort me in my room. Describe me to the local market near by the temple .room are comfortable spacious and the bathroom are good bath tub are attached. Next day Breakfast is also very good and tasty lots of variety in breakfast. The service given by Ms. Babli is really good . Always smile in the face . Nice experience at best western very helpful staff.visit again...

GMBW_Merrion, General Manager at BEST WESTERN Merrion, responded to this review
Dear Mr Rajnit Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. warm Regards Vandana kUMAR

"Excellent service"

5
16/04/2017

We stay many time in a hotel .great service give by hotel .front office is very helpful . Give best service to the guest .we visit again.room wer vry ecxlent specialy mini bar. We would like to visit agian and refer to frend

GMBW_Merrion, General Manager at BEST WESTERN Merrion, responded to this review
Dear Sir / Madam Thank you for taking the time to share feedback on your experience at our hotel I am glad that we were able to make your stay comfortable and enjoyable. Your appreciation of our product and service is a great source of encouragement and we are motivated to preserve and attain even higher standards of service excellence. We all look forward to welcome you back in near future. warm Regards Vandana Kumar

"Mediocre hotel with basic services"

3
16/04/2017

If you are looking for a modern hotel with latest amenities, this hotel is not for you. We stayed here for 2 nights and we would rate our stay as very unexciting. Punjab is known for its great hospitality but that is missing here except the tall doormen give you a very energetic salute. The beds and mattresses are below par. Air conditioning is great. Lifts antiquated and take ages to reach 4th floor. Bathroom showers are disappointing. We didn't venture to eat breakfast or any meal here so we can't comment on that. It was extremely hot when we stayed there. When I ordered beer I was told they only serve strong beer. As you know in Punjab the strong beer with alcohol content of 8-15 percent is quite popular. They didn't have normal beer with lower alcohol content which was quite disappointing on that day with 40 degrees C temp. The staff at the reception is poorly trained.

GMBW_Merrion, General Manager at BEST WESTERN Merrion, responded to this review
Dear Sir / Madam Thank you for your feedback regarding your stay at our hotel it truly helps us serve you better. We deeply regret the inconvenience caused during your stay due to various services and quality related issue and assure you it is otherwise unlike the high standards of service we endeavor to maintain. We have also noted area to improve based on your feedback and assure you that we will work on the highlighted area with our team so that we can continue to improve our services and product. We look forward to welcoming you back once again. warm Regards Vandana Kumar

"Tour of North West India"

4
10/04/2017

Good 4 star UK quality hotel, very happy to visit again. This was the first and second nights of our Indian tour and set the standard for the rest of our trip. Breakfast included most of our British favourites.

"Excellent front office staff"

5
05/04/2017

This is very good option to if u you want to stay near by the markets & shopping area. Front office staff was too good. And give best service to the guest. Always smile in the face. Specially check in procedure is very good & fast . Allot me the room very fast . And give very good room with a nice view.'ll stay with my friends for one day . Food was also good & tasty.. service is very fast.. I will make sure I will visit this again..

"Very fine hotel in Amritsar"

5
03/04/2017

We spent two nights at this hotel in mid-February. This hotel is in a upscale area with other hotels and restaurants close by. The front desk staff was very friendly with a smile on their face at all the time. Our suite was very large with separate living area and a small dinette with two chairs. The bathroom had both the tub and the shower with hot water running at all the time. The bathroom was very clean and decorative. All the necessary toiletries and plenty of towels were stocked. The room had two TVS and two air-condition controls. The carpet was clean and the room was free from any odor. The buffet was fantastic. It offered plenty of Indian breakfast items, fruit bar, Western breakfast items and an omelette station. One can order any type of eggs item and Indian items like Dosha from the Omelette station. The restaurant staff was polite and friendly. The room service food we ordered was delicious and the quantity was plenty. Overall, we had an excellent stay at his hotel. A year ago, I stayed at the Holiday Inn located next to this hotel. Although Holiday Inn was also a good four-star hotel, I liked this hotel better.

"Good property"

4
02/04/2017

Good property centrally located at Rajeev Avenue,I stayed with my family for one night ,staff is very courteous.Breakfast spread is good. Will recommend this for family stay for sure.Golden temple is merely 6.5 KMS and station is only 3 KMS away.Reasonably priced 4 star property which will give u s feel of 5 Star property.

"Mr"

5
02/04/2017

Nice Hotel stafff very curtious they try to give their best here buffet is also good and nice breakfat also next time i will make sure i will visit this hotel again. A must stay hotel while travellling to amritsar.

"Decent hotel and courteous staff"

4
27/11/2016

I alongwith my wife stayed in the hotel for two nights on my maiden visit to Amritsar for site seeing. The hotel was decent with moderately well sized rooms and basic furnishing. The breakfast had many options to choose from and the taste was good. The dinning space for breakfast was different on the two days but the one on second day was slightly cramped. The best part was courteous and helpful front office staff and thing that needs improvement is the Wifi system.

"“Very Good Location, Room & Courteous Staff”"

5
20/11/2016

Very happy to share the experience of stay here. Very well trained and courteous staff. Sightseeing vehicle booked with the Hotel was another beautiful experience. It was really awesome experience I met Lovelesh .He has very good management skills he managed all our booking to Wagah border ,Golden temple, and food was really great. I will recommend this hotel to all my friends and family and especially the Manager Lovelesh... (Bryan & Sithra)

"Best Western is one of the best in Amritsar"

5
15/11/2016

We had a very comfortable two nights stay at this property. It's a 4 star hotel located in the posh area of Ranjit Avenue. The shopping complex is right across the road to cater to all your needs. The staff is courteous and very helpful. We stayed in their deluxe room on the top floor. We absolutely loved the interiors of our room – it had all modern amenities but still restored the charm/history of Amritsar in it. They also have a great spread for breakfast. Tip: When staying here, you must walk down to Kulcha Land for their famous Masala Kulcha, its just 10 mins walk from the hotel!

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, We thank you for choosing to stay with us during your recent visit to Best Western Merrion. It is a delight to know that every aspect of our hospitality unfolded according to your expectations, ensuring a par excellence experience. Our team would be glad to know that their efficiency made such a positive difference to your experience. Your kind remarks pertaining to our services are much valued. I'm glad the team was able to take care of all your requirements with utmost courtesy and professionalism. We thank you again for your patronage and feedback and trust you would continue honoring us with your visits to Best Western Merrion. Warm Regards, Dheeraj Heera Operations Manager

"Very Good Location, Room & Courtseous Staff"

4
03/11/2016

We booked 2 double rooms on a recent visit to Amritsar. Overall the experience we very good. The staff was very cordial and helpful. The rooms are spacious and are well appointed. We had breakfast which we also find good. It's complete value for money!

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at Best Western Merrion. It is our earnest endeavour to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Your compliments about the room and the breakfast delight me. It gives me great pleasure to share your feedback with the team. We greatly value your patronage and look forward to welcoming you back to Best Western Merrion soon. Thank you once again. Warm regards Dheeraj Heera Operations Manager

"Overall a great place to stay"

5
24/10/2016

Hotel is easily reachable from railway station & bus stand, located in posh area. Staff are friendly & helpful, good service, rooms were clean, had a comfortable stay. Food is good. The check-in was quick and smooth, rooms are nice and service is quick. All in all a good hotel to stay at in Amritsar. It's located away from the crowded city in one of the posh areas of Amritsar. There are good eateries nearby. Parking is limited however valet service is available.

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Sir, Greetings !! Thank you for choosing to stay with us and also for this wonderful review. Glad to know that my team was able to deliver efficient service .Our teams are extremely dedicated to guests satisfaction and feedback such as yours allow us to ensure that we are indeed constantly making progress towards excellence. Look forward to welcoming you back to Best Western Merrion. Warm Regards Dheeraj Heera Operations Manager

"Awesome Management"

5
24/10/2016

Me and family booked a room over there and it was really awesome experience I met Lovelesh Sondhi he has very good management skills he managed all our booking to wagah border and golden temple and jallian wala bagh and food was really great I will recommend this hotel to all my friends and family and especially the Manager Lovelesh and the location is in center of amritsar 15 mins to airport and 15min to golden temple and approx 30 min to wagah border you are in core of the city

"SUPERB SERVICE, AMAZING PALACE. ESPECIALLY THANKS TO MR. VIJAY FOR EXCELLENT HOSPITALITY"

5
23/10/2016

Me and my family stayed for 1 night in best western Merrion It was a amazing stay in a beautiful room. I enjoyed the dinner at rooftop (Thai Food) . food at the hotel also was yummy and tasty. If I visit Amritsar again I would like to stay in best western Merrion. I would definitely recommend it to my family and friends. Such a lovely place. Vijay was the top of what he was doing and made our stay comfortable and safe. Thank you vijay ?

"My Experience at Best Western Merrion"

3
27/09/2016

I have stayed in the hotel for 2 days and have mixed response wrt accommodation, facilities and services. The location of the hotel is good near to all prominent places in Amritsar. The facility is well maintained. Staff is cooperative. Had some bad experience also like DJ was running till late night disturbing us in the night. The swimming pool was used by my children which had small insects due to which they suffered allergic reaction and when I updated the staff they agreed that cleaning was due. So overall I would say next time I may look for other hotel in Amritsar

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Greetings !! Thank you for posting the sincere review on Trip Adviser. Glad you liked the Best Western Merrion's facilities. I sincerely regret for the discomfort caused during your stay however please allow me to assure you that this feedback is already shared with our team and they are working on it to avoid future recurrence. Our guest feedback is of immense importance to us. We hope to hear from you soon. Warm Regards Dheeraj Heera Operations Manager

"Comfortable stay at a good price & centrally located"

4
25/09/2016

Best Western at Amritsar is a comfortable stay, centrally located to all the markets. The rooms are well equipped with all the comforts and makes it an easy stay even when traveling with kids. The hotel is surrounded by some great options to eat (local food) as well go shopping. The breakfast buffet is simply average, best to head out and eat at some local recommendations in the markets (such as head to Lawrence road). The hotel is closer to the residential area of Amritsar, however a drive from Jalianwaala baag and The Golden Temple. When in Amritsar one must also head to the border to witness a great march. One can also get amazing options in shopping - local food, clothes, shoes - near the bylanes of the Golden Punjab. Best deal for the hotel rooms once were available online. A definite option in accommodation when traveling to or stopping over Amritsar.

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Greetings !! Thank you for sharing a wonderful review on Trip Advisor. Our teams are extremely dedicated to guests satisfaction and feedback such as yours allow us to ensure that we are indeed constantly making progress towards excellence. I am glad that my team met your expectations in terms of service. Look forward to welcoming you personally on your next visit when your travel plans bring you back to Best Western Merrion. Warm Regards Dheeraj Heera Operations Manager

"Value for money "

4
22/09/2016

We have got a very good deal in MakeMyTrip.com so, decided to stay in this hotel. Hotel is nice with nice room and amenities. Breakfast was nice in the restaurant but seating arrangements was not comfortable at all . Easily located and convenient would recommend to everyone.

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Greetings from hotel Best Western Merrion !! Thanks for your feedback I sincerely regret for the discomfort caused during your breakfast however please allow me to assure you that this feedback is already shared with our team and they are working on it to avoid future recurrence. Look forward to welcoming you back to Best Western Merrion. Warm Regards Dheeraj Heera Operations Manager

"Nice Comfortable Place"

4
19/09/2016

Small cozy hotel with nice rooms. Had quick check in done and stayed for 1 N. Near to market place and good eating joints in a posh area of Amritsar. Staff is good and ready to serve with a smile. Room size is also decent and they have a small swimming pool on rooftop.

GMBW_Merrion, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at Best Western Merrion. Thank you so much for appreciating our services. Your review certainly made my day and encouraged my team to strive for greater heights. We are happy to note that your stay at the hotel was comfortable and our services and facilities were able to make a mark. It is important that our guests feel pampered and take back with them beautiful memories. We are committed in delivering the best services at all times and your appreciative feedback and recommendation is truly what we aspire to achieve every day. We look forward to deliver many more outstanding experiences for you in the future! Warm Regards Dheeraj Heera Operations Manager

"Good value for money"

4
14/09/2016

Located in the prime area, hotel offers spacious and comfortable rooms too. Food is good so in case you don't feel like going out then you can have meal in the hotel too. Bfast spread could have been more elaborate though since options in continental are limited. Lots of cafes and eateries nearby that makes the place lively. Proximity to airport is another plus.

GMBW_Merrion, Manager at BEST WESTERN Merrion, responded to this review
Dear Mr Nitin, Greetings !! Thank you so much for placing your appreciative feedback from your recent stay with us at Best western Merrion. I am delighted to note that you liked our location,food,comfy room and courteous service.your feedback about breakfast is already shared with f&B team and they are working on it.Our guest feedback is of immense importance to us. My sincere gratitude for your generous compliments. We once again thank you for having chosen to stay with us and we look forward to welcoming you back soon. Warm regards Dheeraj Heera Operations Manager

"Worth it"

5
13/09/2016

Nice hotel especially the staff, i wont rate it in stars but a nice place to stay in a city like Amritsar . Next to the best memory of mine when it comes to cafes ( Cafe Buddha) . I guess its the only hotel in that area with a rooftop pool . Breakfast was even best can compare with international standards . Worth it

GMBW_Merrion, Manager at BEST WESTERN Merrion, responded to this review
Dear Sir, Greetings !! Thank you for choosing to stay with us and also for this wonderful review. Glad to know that my team was able to deliver efficient service .Our teams are extremely dedicated to guests satisfaction and feedback such as yours allow us to ensure that we are indeed constantly making progress towards excellence. Look forward to welcoming you back to Best Western Merrion. Warm Regards Dheeraj Heera Operations Manager

"Excellent Rooms and Service!"

5
09/09/2016

We stayed at this hotel for 2 nights during our visit to Amritsar and are absolutely delighted by the experience. The rooms are very comfortable and clean. All the staff are very courteous and willing to go out of their way to help.The food is delicious but slightly overpriced and they have a very good breakfast buffet. We will surely recommend this place!

GMBW_Merrion, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Greetings !! Thank you for your compliments & sharing this feedback with the online traveller's community.I am delighted to note that you liked our Comfy rooms,courteous service and It's also nice to know that my team was able to deliver efficient service and you relished the delectable cuisines by our Chefs. We once again thank you for having chosen to stay with us and we look forward to welcoming you back soon. Warm regards Dheeraj Heera Operations Manager

"Cute place"

5
09/09/2016

Staying at this awsum place with my family. Corner rooms at each floor with all glass walls are really nice... Staff is extremely nice. Thy go out of the way to help.. Breakfast paranthas are awsum. Kulchas stuffed are specially recommended

GMBW_Merrion, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Greetings !! Thank you for sharing a wonderful review on Trip Advisor. Our teams are extremely dedicated to guests satisfaction and feedback such as yours allow us to ensure that we are indeed constantly making progress towards excellence. I am glad that my team met your expectations in terms of service. Look forward to welcoming you personally on your next visit when your travel plans bring you back to Best Western Merrion. Warm Regards Dheeraj Heera Operations Manager

"Comfortable stay "

3
05/09/2016

A very comfortable hotel with warm hospitality... Perfect for People who are flying to Amritsar and back and need a 1 night place tp stay... Close tp the airport and a few mins from the golden temple... Breakfast might be a disappointment if you looking for a lavish big one but whatever they serve is quite nice... You should check out their roof top poolside bar... A quaint quite bar where you can enjoy drinks and talk peacefully whoever you are with...

GMBW_Merrion, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Greetings !! Thank you for posting the sincere review on Trip Adviser. Glad you liked the Pool side Bar of Best Western Merrion Amritsar. I sincerely regret for the discomfort caused during your Breakfast however please allow me to assure you that this feedback is already shared with our F&B Team and they are working on it to avoid future recurrence. Our guest feedback is of immense importance to us. We hope to hear from you soon. Warm Regards Dheeraj Heera Operations Manager

"Everything perfect about this place"

5
02/09/2016

Quietly placed in the city of Amritsar, it is one of the best hotels I have been to. Swimming pool on the top floor, rooms are cozy, breakfast is delicious, staff is very very cooperative. Just the in room bar menu is a bit costly. Easily located by cab drivers. You cant get lost if you say Best Western to the even an Auto driver.

"Excellent staff, good rooms"

5
21/08/2016

The BW Merrion is a fantastic option in Amritsar. From the very moment we arrived the super friendly staff of the hotel (reception) gave us tips and insights about how everything worked: from the hotel FAQS to sightseeing clues in the city, a part of the amazing and unforgettable Golden Temple. The rooms are also nice and have all the amenities and features from a great hotel. A very recommendable place with super nice and helpful staff

"smelly rooms small rooms chose this if u r tigh on budget"

2
21/08/2016

We stayed only for 1 night i think hyatt brand is missing the niche in this property and is not upto the mark rooms are big enough but the washrooms are not the clean taps have marks on them as they were cleaned reluctantly so I feel

"Nice small Hotel"

4
15/08/2016

Stayed in this hotel last week. This is a beautiful hotel located in Ranjeet avnue . Hotel is although quite small but room size was decent and rooms were very clean. Buffet breakfast was great. They have a swimming pool as well on the roof but pool was very small.

"Nice small hotel a little away from Golden Temple"

4
13/08/2016

This is a nice hotel located in the business district of ranjit avenue. The room was spacious and had a nice view. The breakfast menu was elaborate and the food tasted nice. It takes around 15 mins to get to Golden Temple from here in a cab, so it may not be the best choice for someone going planning to visit there.

"Well looked after with spacious room"

4
04/08/2016

Hotel had all the facilities we required for a couple of nights in Amritsar seeing the sights. Staff were extremely helpful and courteous. Hotel had a good restaurant and roof top pool to cool off. Parking facilities next door for our driver. Very quite area so felt quite relaxed staying there.

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, We thank you for choosing to stay with us during your recent visit to Best Western Merrion. It is a delight to know that every aspect of our hospitality unfolded according to your expectations, ensuring a par excellence experience. Our team would be glad to know that their efficiency made such a positive difference to your experience. Your kind remarks pertaining to our services are much valued. I'm glad the team was able to take care of all your requirements with utmost courtesy and professionalism. We thank you again for your patronage and feedback and trust you would continue honoring us with your visits to Best Western Merrion. Warm Regards, Dheeraj Heera Operations Manager

"Family Visit to Amritsar Golden Temple and wagha border along with local shopping"

4
14/07/2016

Went with family for visiting golden temple and wagha border, stayed at best western, good hotel at a great place some good eat outs nearby and away from rush and hustle bustle of Amritsar, sumptuous food and great flavours, comfortable and large rooms.

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Thank you for recommending our hotel and for taking the time to review us on TripAdvisor. I am pleased that you enjoyed your stay with us. I look forward to having you stay with us again on your next visit to Best Western Merrion. Best regards Dheeraj Heera Operations manager

"worth staying..))"

4
14/07/2016

for us it was an excellent stay, neat tidy rooms and toilets. rooms were with biggg(wall to wall kind of) glass window. great location, not very far from golden temple, from wagah border and must haves of amritsar..))) restaurant where breakfast was served was also nice. friendly, courteous staff. there was NOTHING for which we had to complain to the hotel staff except for the pool, it was maintained but bit unclean, may be because it is on terrace and is majorly built for terrace pool side parties. please cover the pool with some kind of covers or something as it is on terrace. we will definitely refer best western merrion to others and also for our next stay..))))

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Thank you for staying with us and for sharing such great feedback. We are glad that we made your stay memorable. We are delighted to know that the food, facilities and services at the hotel were to your liking and we appreciate you taking the time to post such positive comments. and I am happy to know that we managed to deliver. We look forward to having you back at the Hotel real soon. Best regards Dheeraj Heera Operations Manager

"Average stay, Bad Food"

3
23/06/2016

Apart from room cleanliness there is no other thing that left a good impression on me. Food was far below par and hotel staff is least interested in making guest feel welcomed. Was kept waiting at the time of checkout and reached railway station just on time.

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Thank you for sharing your feedback with us. Please accept our sincere apologies for the inconvenience faced during your stay at the hotel.I will discuss the matter personally with the team members and ensure that such incident is not repeated on your future stays with us. I look forward to welcome you back in the not too distant future. Warm Regards Dheeraj Heera Operations Manager

"Absolute value for money!"

4
23/06/2016

I stayed there for a night, as I was travelling for work around Punjab and my return flight was from Amritsar. I checked into my Royal Suite, and found it extremely comfortable! Very spacious, has a well appointed sitting area as you enter the room. Which also has a bar-like table to enjoy a quiet drink, along with sofas and a mini bar. Bedroom has a huge king size bed, and LCD TV,a wardrobe and the bedding is extremely comfortable. Left side of the bed is a huge glass fencing, that let's you take a view outside. The bathroom is also spacious, has all the necessary toiletries and high quality linen. The hotel offers free wifi, tea/coffee maker telephone, cable connection, safety locker and hair dryer in the bathroom. I was also offered a complimentary breakfast; the buffet spread wasn't very impressive, though we also had an option of ordering a-la-carte from a given. Overall, considering what you pay, you get more than worth every single penny.

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at Best Western Merrion. Thank you so much for appreciating our services. Your review certainly made my day and encouraged my team to strive for greater heights. We are happy to note that your stay at the hotel was comfortable and our services and facilities were able to make a mark. It is important that our guests feel pampered and take back with them beautiful memories. We are committed in delivering the best services at all times and your appreciative feedback and recommendation is truly what we aspire to achieve every day. We look forward to deliver many more outstanding experiences for you in the future! Warm Regards Dheeraj Heera Operations Manager

"excellent location, great value for money"

5
22/06/2016

title says it all. located in a an upmarket area but close to local dhaba. Very good spread of breakfast. Wifi very poor as it would disconnect very frequently. Hotel staff very friendly and cooperative

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Thank you for your detailed feedback on your stay at Best Western Merrion. I personally acknowledge your feedback on ‘WI-FI' was not to your satisfaction and sincerely apologize for the inconvenience caused to you. It is feedback from esteemed guests like you which assist us to review our systems and procedures in striving for better service. The team and I look forward to welcoming you back. Warm Regards, Dheeraj Heera Operations Manager

"Good, centrally located hotel, value for money."

4
13/06/2016

Arrived late, at about 12 am because of traffic jam end route and had smooth check in. We were provided dinner at 1 am, though with limited menu. Good food. Rooms ate relatively smaller but very neat and clean with individual ac control. Breakfast was good and sufficient. Room service and reception performed very well. Super staff all the way. Will surely stay here next time.

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at Best Western Merrion. It is our earnest endeavour to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Your compliments about the service and the food delight me. It gives me great pleasure to share your feedback with the team. We greatly value your patronage and look forward to welcoming you back to Best Western Merrion soon. Thank you once again. Warm regards Dheeraj Heera Operations Manager

"The worst hotel service"

1
06/06/2016

The exterior services of this hotel is very nice. But the staff are very unpleasant and not very helpful . The food is the worst. And most of all I found very disgusting, that they attend to their local people first and leave the foreigners for last. They are very unprofessional and I will never recommend any foreigner to stay there. Un top of that the internet sucks big time. I would advise anyone to have data on their machines before you get there .

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Thank you for sharing your feedback with us. I deeply regret for the inconvenience caused to you and understand that your suggested remarks should have been taken care of by our team. I will discuss the matter personally with the team members and ensure that such incident is not repeated on your future stays with us. I look forward to welcome you back in the not too distant future. Warm Regards Dheeraj Heera Operations Manager

"good hotel"

4
01/06/2016

we stayed here during out trip to Amritsar, and were glad by the end of it. We came during an exceptionally crazy weekend wherein every place was booked like literally full, packed, and charging outrageously so even a cubby hole of a room. After looking at 10 places that were booked, we managed to get a room here at an amazingly decent price and the rack rate so clearly they were not trying to cheat people. the rooms weer fairly big , clean and comfy. We just had breakfast here which was good enough. All in all a really great place to stay if your in Amritsar!

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Thank you for choosing to stay at our hotel and for taking the time to provide feedback about your stay. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff takes pride in creating a memorable, exceptional “home away from home” for our guests. Thank you again for your positive comments.We do hope that we can welcome you back again very soon. Warm Regards Dheeraj Heera Operations Manager

"Did the job"

4
28/05/2016

Comfortable bed with plenty of room to work or relax. Quiet location. Nice clean rooms. Friendly staff. Rooftop pool. And a good bar and restaurant. Everything comes together to give you a good hotel experience.

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, We thank you for choosing to stay with us during your recent visit to Best Western Merrion. It is a delight to know that every aspect of our hospitality unfolded according to your expectations, ensuring a par excellence experience. Our team would be glad to know that their efficiency made such a positive difference to your experience. Your kind remarks pertaining to our services are much valued. I'm glad the team was able to take care of all your requirements with utmost courtesy and professionalism. We thank you again for your patronage and feedback and trust you would continue honoring us with your visits to Best Western Merrion. Warm Regards, Dheeraj Heera Operations Manager

"Excellent Property"

5
14/05/2016

One of the best hotels in Amritsar. Food is lip smacking tasty. Have stayed twice and have never felt disappointed. Staff is very efficient and courteous. I highly recommend this property for business and leisure travelers.

Merrion123, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, We thank you for choosing to stay with us during your recent visit to Best Western Merrion. It is a delight to know that every aspect of our hospitality unfolded according to your expectations, ensuring a par excellence experience. Our team would be glad to know that their efficiency made such a positive difference to your experience. Your kind remarks pertaining to our services are much valued. I'm glad the team was able to take care of all your requirements with utmost courtesy and professionalism. We thank you again for your patronage and feedback and trust you would continue honoring us with your visits to Best Western Merrion. Warm Regards, Dheeraj Heera Operations Manager

"Very Nice staff.. Great Customer service. OVerall a nice experience"

4
25/04/2016

I stayed their around mid April. Pros: 1. Friendly staff. Great Experience 2. Nice rooftop restaurant and well stocked bar. 3. Nice spacious rooms 4. Ample parking. Cons: 1. Not really a con. But a bit far from Golden temple (~4.5 Km) if your only purpose of visit is to visit Golden temple.

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, We thank you for choosing to stay with us during your recent visit to Best Western Merrion. It is a delight to know that every aspect of our hospitality unfolded according to your expectations, ensuring a par excellence experience. Our team would be glad to know that their efficiency made such a positive difference to your experience. Your kind remarks pertaining to our services are much valued. I'm glad the team was able to take care of all your requirements with utmost courtesy and professionalism. We thank you again for your patronage and feedback and trust you would continue honoring us with your visits to Best Western Merrion. Warm Regards, Dheeraj Heera Operations Manager

"A very clean and comfortable place."

5
23/04/2016

Staying for 2 days, I found the place very comfortable, relaxed and well located with friendly services like free Wi-Fi, pool, complementary breakfast (quite tasty) and the staff were courteous and polite. Close to the Railway station(5 mins drive), 5 kms to the Golden Temple and easy to get cycle rickshaws or auto too.

Best Western M, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, We thank you for choosing to stay with us during your recent visit to Best Western Merrion. It is a delight to know that every aspect of our hospitality unfolded according to your expectations, ensuring a par excellence experience. Our team would be glad to know that their efficiency made such a positive difference to your experience. Your kind remarks pertaining to our services are much valued. I'm glad the team was able to take care of all your requirements with utmost courtesy and professionalism. We thank you again for your patronage and feedback and trust you would continue honoring us with your visits to Best Western Merrion. Warm Regards, Dheeraj Heera Operations Manager

"Value for money"

4
03/04/2016

Hotel overall good. Location wise it is in Commercial area. It is about 5 Kms from Golden Temple. Front office is quick & cooperative. Breakfast which is complimentary is a good spread. Rooms are quite big. The rooms are maintained very nicely. Value for money. Got a very good deal on Make My Trip.

Merrion123, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, We thank you for choosing to stay with us during your recent visit to Best Western Merrion. It is a delight to know that every aspect of our hospitality unfolded according to your expectations, ensuring a par excellence experience. Our team would be glad to know that their efficiency made such a positive difference to your experience. Your kind remarks pertaining to our services are much valued. I'm glad the team was able to take care of all your requirements with utmost courtesy and professionalism. We thank you again for your patronage and feedback and trust you would continue honoring us with your visits to Best Western Merrion. Warm Regards, Dheeraj Heera Operations Manager

"Good"

4
02/04/2016

I was gone there to attend a birthday party yesterday. The food was amazing.hotel interiors are good . serving was fast and quick hot food. I live in Amritsar and I can that its popular hotel in Amritsar.

Merrion123, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, We thank you for choosing to stay with us during your recent visit to Best Western Merrion. It is a delight to know that every aspect of our hospitality unfolded according to your expectations, ensuring a par excellence experience. Our team would be glad to know that their efficiency made such a positive difference to your experience. Your kind remarks pertaining to our services are much valued. I'm glad the team was able to take care of all your requirements with utmost courtesy and professionalism. We thank you again for your patronage and feedback and trust you would continue honoring us with your visits to Best Western Merrion. Warm Regards, Dheeraj Heera Operations Manager

"Good hotel"

4
02/04/2016

Stayed for 2 nights in room 401, Royal Suite from 26-28th March 2016. The hotel is nicely located just outside the main city. Quiet, well planned neighbourhood. Neat clean, polite and efficient reception, good dining, well appointed room, nice small swimming pool at the terrace. Yes, as few have written, this is a popular place for parties and can become noisy. I was well taken care of and have no personal complaints. However they could fit in another elevator. Rest is perfect.

Merrion123, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, We thank you for choosing to stay with us during your recent visit to Best Western Merrion. It is a delight to know that every aspect of our hospitality unfolded according to your expectations, ensuring a par excellence experience. Our team would be glad to know that their efficiency made such a positive difference to your experience. Your kind remarks pertaining to our services are much valued. I'm glad the team was able to take care of all your requirements with utmost courtesy and professionalism. We thank you again for your patronage and feedback and trust you would continue honoring us with your visits to Best Western Merrion. Warm Regards, Dheeraj Heera Operations Manager

"Our stay at Best western Merrion!"

3
24/03/2016

We recently visited Best western from 19th-23rd of March 2016 and we loved the food and service at the sapphire and especially Mr. Darshan was a very good waiter. We found it a little absurd that every morning there was a wake up at 8:15 for breakfast. Thankfully Ms. Karamjeet took our review seriously and stopped calling early in the morning. It was not her fault though, as the instructions must have been given by the management. The idea of energy saving mode on the air-conditioner was again disturbing in the night as the A.C. Kept shutting every 3 hours. The housekeeping turned of the energy mode after we complained. We had multiple occasions of the key getting deactivated. Every single day we had to get a new one made even though we didn't keep it near the cell phone. The best dish we liked was Mutton chaamps!

"Clean and decent"

4
23/03/2016

Clean, fairly well maintained. I was lucky to get a corner room no 309. Room affords a lot of sun light. I hate dingy rooms. Hotel is very well located in Ranjit Avenue. This square has 3 other hotels, food joints etc. Linen, bathrooms etc was clean.

"Luxurious Stayy??????"

5
13/03/2016

It's really an awesome stay..luxurious stay..awsumm buffet breakfast ...rooms were very very clean...you can enjoy gymming and swimming pool here..staff were very helpful...what else you want? Its is really really awsumm..????????6kms from golden temple....

Merrion123, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, We thank you for choosing to stay with us during your recent visit to Best Western Merrion. It is a delight to know that every aspect of our hospitality unfolded according to your expectations, ensuring a par excellence experience. Our team would be glad to know that their efficiency made such a positive difference to your experience. Your kind remarks pertaining to our services are much valued. I'm glad the team was able to take care of all your requirements with utmost courtesy and professionalism. We thank you again for your patronage and feedback and trust you would continue honoring us with your visits to Best Western Merrion. Warm Regards, Dheeraj Heera Operations Manager

"Excellent Place in Amritsar "

5
08/03/2016

I was there for a conference in Amritsar...So I booked this hotel...My experience was par excellence...The location of the hotel is just amazing...View from the room is also very nice...Very clean & spacious room...Very friendly & helping staff...Breakfast was very tasty & lavish...Overall an excellent & a must recommended hotel to stay in Amritsar...

Merrion123, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, We thank you for choosing to stay with us during your recent visit to Best Western Merrion. It is a delight to know that every aspect of our hospitality unfolded according to your expectations, ensuring a par excellence experience. Our team would be glad to know that their efficiency made such a positive difference to your experience. Your kind remarks pertaining to our services are much valued. I'm glad the team was able to take care of all your requirements with utmost courtesy and professionalism. We thank you again for your patronage and feedback and trust you would continue honoring us with your visits to Best Western Merrion. Warm Regards, Dheeraj Heera Operations Manager

"Good hotel"

4
06/03/2016

i have stayed in this property several times, good property to stay and good food. good location as well. This is one of the finest 4 star property in the city. the pricing and facilities match really well in this hotel.

Merrion123, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, We thank you for choosing to stay with us during your recent visit to Best Western Merrion. It is a delight to know that every aspect of our hospitality unfolded according to your expectations, ensuring a par excellence experience. Our team would be glad to know that their efficiency made such a positive difference to your experience. Your kind remarks pertaining to our services are much valued. I'm glad the team was able to take care of all your requirements with utmost courtesy and professionalism. We thank you again for your patronage and feedback and trust you would continue honoring us with your visits to Best Western Merrion. Warm Regards, Dheeraj Heera Operations Manager

"Nice Hotel , Good Location , had good restaurants near by , quiet Place.."

4
03/03/2016

Hotel is Nicely located at Ranjit Avenue , where some other Good Hotels are also located.. Rooms were clean & Nice. Buffet Breakfast was also good--nice ambiance.. .. Rooms at Very affordable Price. Nearby have Good Restaurants to explore.. Very near to Railway station around 10-15 minutes distance.. and To Golden Temple took around 15-20 minutes only.. The only problem we faced here upon reaching around 10:45pm was that there was Party going on at the basement and we were worried if there will be disturbance in Room (we had room on 3rd floor).. in Room there was very little sound that i could hear..Although i requested the front desk to reduce the noise and they did listened to my request , however the party ended late around 12:00-12:30am... i would request Guests to Book 4th/5th floor in any such cases... i think Hotel is upto 5th Floor only... we ate Dinner at their The One Restaurant ( where live singing was going on -nice ) Food was nice .

Merrion123, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, We thank you for choosing to stay with us during your recent visit to Best Western Merrion. It is a delight to know that every aspect of our hospitality unfolded according to your expectations, ensuring a par excellence experience. Our team would be glad to know that their efficiency made such a positive difference to your experience. Your kind remarks pertaining to our services are much valued. I'm glad the team was able to take care of all your requirements with utmost courtesy and professionalism. We thank you again for your patronage and feedback and trust you would continue honoring us with your visits to Best Western Merrion. Warm Regards, Dheeraj Heera Operations Manager

""Awesome experience, room service was very good""

4
24/02/2016

Nice experience in BEST WESTERN MERRION, Amritsar. A very clean and less noisy location but there is little conveyance problem. Unsafe too after evening. Hotel has cabs facility but too expensive. So prefer own. It's best to use online cabs but sometimes non availability or driver denied. It's luck to have a successful ride in cabs. Then only option to wait for auto at some distance from hotel. Railway station very near but demanding very high I. E. 150 rs. There is complimentary pick up but the hotel contact no. We tried and it's temporarily not working. Then finally got other no. But they denied of this facility. Well the guard and front office welcomed us nicely. But welcome drinks only mocktail. No tea/coffee or eateries. Golden temple is with in 4-5 kms and wagah border is 30 kms away. It's best to get to and fro service for border. Breakfast complimentary is very good but not very good. Bakery items eggless not available. Some staff confused us. Then one waiter assure us that some items eggless. Otherwise hospitality is very good. Cloth market also near from hotel. Room service very good and room has many facilities but the kettle is not working properly but they change it and last not the least it has WiFi facility but it was not worked for first day. But next day we got and it's easy for us to plan our day. Thanks a lot best western MERRION. I do plan my next journey and visit here again definitely.

Merrion123, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, We thank you for staying with us and your appreciation on good rooms and service and However, we regret to learn that we couldn't create the same par excellence impression created by our services. Please be assured that we strive to leave no scope for complaint and we would certainly ensure that your next visit is in tandem with the remarkable experience that most of our patrons have enjoyed with us. Once again, thank you for honoring us with your patronage and we look forward to make a positive difference to your next visit. Warm regards, Dheeraj Heera Operations Manager

"Best Value For Money"

5
20/12/2015

Best in class, best in value, best location, highly recommended. To be truly Amritsar is very crowded, Public transportation is worst in Amritsar everywhere you will listen horn and find rickshaw auto wale its difficult to cross road jaam all over if you are traveling I would suggest have a good hotel to get your self relaxed.

"Satisfactory stay, apart from restraunt experience..."

3
19/12/2015

I stayed for a day with my parents, room was nice and spacious. We opted for an extra bed and it worked for us. Good room service and comfy rooms especially the price at they offer. Only scope of improvement for them is their dinning area and elevator. Elevator was too messy and doesn't speak with the standard of the hotel. I personally didn't like the "double standard" of their dinning area. For instance, while having lunch & dinner they didn't serve normal drinking water even after asking for the same management said "We serve only mineral water (INR 65/bottle)" Next morning when we were having buffet breakfast which was part of our room plan, surprisingly they started serving normal water :) . Also service was a bit slow. Rest, stay was pleasant. Average dinner for 3 (all vegetarian) will cost around INR 2.5K.

"Modern hotel in Amritsar"

4
17/12/2015

Visited the Best western after a night in a not-so-good local hotel and it was fantastic. Stayed for 5 nights and it was good value for money (approx £60/night) with a nice dining area for breakfast and really friendly staff. The gym and swimming pool were deserted so I had them to myself for the whole week! There is a rooftop restaurant next to the pool for evenings only but it was a bit chilly and there was no extra heating. Room service was good and pretty cheap too. The hotel is located close to the shopping district and it was pretty convenient to get around by taxi (if you can cope with the kamikaze driving). I'd definitely stay here again.

"VALUE FOR MONEY"

4
11/12/2015

Great location, check-in was smooth and fast, room was excellent. only had breakfast. which was good and sufficient variety. overall experience was excellent if come again to amristar will stay here only. GOOD VALUE FOR MONEY.

"AS GOOD AS ANY MAJOR 5 STAR HOTEL ON A SMALLER SCALE AND GREAT CARE"

5
09/12/2015

Everything from early check in at 9.30am accommodated with a smile and refreshments tea or coffee,room on 5th floor spacious clean and comfortable. Top floor roof top pool and smoking area. As it was wedding season lots of parties going on and pool parties excellent atmosphere. Bar on the first floor good service and bar snacks priced at reasonable charge and not a rip off. Breakfast a good selection and if not on the menu or buffet you can always ask the waiters who are always there to please.On the whole as good as Holiday Inn but you save money.

"AN IDEAL STAY FOR FAMILY"

4
05/12/2015

Stayed for 3 days with family at Merrion after a conference. Great location and calm. Located in Ranjit avenue is a good location for family to tour Amritsar. Cabs are easily available. Can take a stroll in the evening by the lanes. No pollution. Staff are very helpful and service is great. Restaurant is good particularly the breakfast. Lunch is expensive.

"Avoid this hotel"

3
29/11/2015

Very unfriendly to the customers. I checked in on 26th Nov. 2015. Upon checking in i noticed hammering sound coming from a floor below. Told reception at least 10 times but to no avail. i was told that tiling work was going on on first floor they have stopped the work around 7.15 P.M. To my shock work was going on till 8.00 P.M. and when i personally visited the floor, workers told me that they do not have any instructions from hotel to stop work and they would work till 11.00 p.m. That is the way this reputed hotel chain treat their customers. Before that i was told twice that the work has been stopped. It was stopped past 8.00 PM only after the intervention of Mr. Rajan(Front office Manager). i would recommend not to stay in this hotel when in Amritsar. There are better options available.

"Pleasant Surprise"

5
23/11/2015

Staying in best western while in Amritsar felt initially like a compromise as the original place we wanted was booked. But the staff, service and quality if rooms at this place didn't give any reason to complain! Rooms are lovely and spacious, service is prompt, restaurant food is great including the breakfast buffet and above all the proximity to the golden temple is very good -10km i think. staff are AWESOME! Definitely recommend the place and will stay there again when in Amritsar.

"Very friendly service"

4
12/11/2015

This was our second visit to the hotel. We got a nice welcome and Mr. Rajan SHARMA upgraded us to the Royal Suite, a very comfortable room. The breakfast was nice. Everything about the hotel is good but it needs one more lift.

"dinner service...!"

3
25/10/2015

The hotel from outside and inside looks good. Location is great. Rooms were not an issue. But the worst part was the dinner. The staff was slow and they were few in number. The food quality was not up to the mark. There was no choice of ice cream on our first dinner (only vanilla was available and a such a thing is not expected from a big hotel like this). The dinning room is dark and visually weak people are bound to have trouble eating dinner there. The lift was smelly!!! not taken care for years perhaps. I hope these problems are sorted out later.

"Good hotel"

5
10/09/2015

Really a nice hotel to stay in Amritsar.. Everything was fantastic whether it be location, staff, cleanliness. I would definitely stay in this hotel next time I visit Amritsar. Would definitely recommend if anyone want to visit Amritsar and reading this post

GMBW_Merrion, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Greetings from Hotel Best Western Merrion !! Thank you for choosing to stay at our hotel and for taking the time to provide feedback about your stay. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff takes pride in creating a memorable, exceptional “home away from home” for our guests. Thank you again for your positive comments.We do hope that we can welcome you back again very soon. Best Regards Dheeraj Heera Operations Manager 9216773802

"10/10 for customer service"

5
05/09/2015

What a great hotel with a great location. I stayed there for a night. The bar is great and the staff is so helping. The cool manager Jasdev made us very comfortable. All the big shops and restaurants are close by. Must stay and I will visit there again. Thank you staff members of best western.

GMBW_Merrion, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Greetings From Hotel Best Western Merrion !! So delighted to read that you left feeling so well looked after. We firmly believe in creating amazing experiences for all our guests at Best Western Merrion and receiving feedback like yours makes us very happy. We are so glad you appreciated the area and feedback about your room,food and services. We do hope that we can welcome you back again very soon. Best Regards, Dheeraj Heera Operations Manager 9216773802

"Good hotel and food"

4
28/08/2015

Hotel staff was friendly. Property was clean and tidy. Restaurant had great food. Hotel was close to Golden temple. Had minor problems like sink was bit slow with drain and there was no ironing board in the rooms.

GMBW_Merrion, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Greetings from Hotel Best Western Merrion !! Thank you for choosing to stay at our hotel and for taking the time to provide feedback about your stay. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff takes pride in creating a memorable, exceptional “home away from home” for our guests. Thank you again for your positive comments.We do hope that we can welcome you back again very soon. Best Regards Dheeraj Heera Operations Manager 9216773802

"About Hotel"

5
22/08/2015

Hotel ia at amazing location. Very much approachable and well connectivity to Golden Temple or other sightseeing places. Rooms are excellent, food is excellent. Top roof pool and open restaurant is very good. GYm facility also there. Good staff especially Mr. Jasdev Singh is very good person and make my visit at hotel like home.

GMBW_Merrion, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Greetings from Hotel Best Western Merrion !! Thank you for choosing to stay at our hotel and for taking the time to provide feedback about your stay. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff takes pride in creating a memorable, exceptional “home away from home” for our guests. Thank you again for your positive comments.We do hope that we can welcome you back again very soon. Best Regards Dheeraj Heera Operations Manager 9216773802

"Wonderful stay"

5
22/08/2015

Had an enjoyable stay recently, rooms are clean and staff are bubbly always there to assist. The guys at the front were very helpful in showing us what and where has the best deals for shopping and sight seeing. We will definitely be back!! Location is excellent about 5 to 10 mins away from all major shopping areas, food was fantastic as well if you just decide to chill and enjoy the hotel facilities.

GMBW_Merrion, Manager at BEST WESTERN Merrion, responded to this review
Dear Guest, Greetings From Hotel Best Western Merrion !! So delighted to read that you left feeling so well looked after. We firmly believe in creating amazing experiences for all our guests at Best Western Merrion and receiving feedback like yours makes us very happy. We are so glad you appreciated the area and feedback about your room,food and services. We do hope that we can welcome you back again very soon. Best Regards, Dheeraj Heera Operations Manager 9216773802